I thought it might have just been me, but reading the other reviews here, i can tell it isn't. The staff is weird, that much is true, but so what? I've never had them be rude. What I have seen is that they are extremely slow, and seem overwhelmed by the simplest orders. I just stood in line for just shy of ten minutes while one person in front of me got two iced coffees, and a second one got an iced coffee and a donut. Management here understaffs the place, which only complicates matters. It's too bad that they apparently don't read these reviews and make some changes.
(2)
Frank J.
Cold "hot" coffee and they gave me trouble when I wanted 2 coffees under a promotion I received using the DD PERKS app. On top of that I spent 5 minutes at the menu board because the employee acted as if I asked him the square root of something!!!
(1)
Peyton B.
The staff has been excellent. This location has made a HUGE turn around. Very polite to customers. Dunkin Donuts has a bad reputation of making coffee taste terrible due to the many people working there who are not inclined to make your coffee just the way you like it. Every time I come to the Lemont location, I am greeted kind and respectfully. My coffee is made ON POINT and it tastes even better than I am expecting. Very excellent job, keep up the good work!
(5)
Nicole K.
Okay, so let me first say that I LOVE DUNKIN DONUTS! In fact, I'm pretty much a bagel freak. Unfortunately, my home town has one of the worst DD's I have ever been to. Maybe it's the strange workers, under-toasted bagels, or the ability to get my order wrong 4/5 times a week..But pobably, its a combination of all three. All I can say is, it's a shame. It's a darn shame.
(2)
Allison B.
AVOID! There's a reason the McDonald's drive-thru next door is swamped. If you find yourself at this location, you will experience one or both of these scenarios: 1) Greeted by a line that is out the door or slowly growing to such proportion; the fastest way to get to the front of the line at this point is to wait as several leave in frustration because there is only 1 person pouring coffee, grabbing donuts and working the oven. Once you get to the front of the line you may also be forced to experience.. 2)..the agony of being next in line while the average customer servicing time doubles because the guy in front of you just ordered 3 dozen donuts- and can't remember whether or not his wife told him to get no chocolate or half chocolate.. hey maybe he should give her a call. **[Note to management: This situation could be tolerable.. Impaitience is easily averted with multiple (more than 1 or 2) employees.] This place makes you feel guilty for ordering anything beyond coffee and a couple of donuts as it makes those behind you suffer even longer. There is absolutely no excuse for management to not hire, given the amount of customers that surprisingly (still) patronize this place. It's even more befuddling that this location has not relocated to the vacant Wendy's building in the same plaza to atleast offer drive-thru service. I'm, of course, keeping the hopes up that if such a situation did happen, management would hire a second or third person to assist. I live across the street from this place and drive 10 minutes out of my way to the McCarthy/Derby Dunkin Donuts instead-- figuring that by the time I get home from a 20 minute round trip, I'd just be getting to the front of the line at this mess of a Dunkin. Yelp really needs to offer a ZERO star option. One of the few places I've been to that I sincerely feel deserves no stars or merit.
(1)
Lisa A.
Coffe is good but customer service is terrible. Soooooo rude. I'll drive the extra miles to get better service.
(2)
Sarah N.
This DD was, by far, the slowest and rudest location I have ever been to. As a frequent DD goer, I'm very appreciative of the quick and efficient service, but but this location proved the opposite. The man taking our order was rude, cutting me off with, "No!" when I tried to order something they were out of. Then it took 20 minutes from starting to place the order to actually receiving our food and drink. I ordered an iced coffee with no cream and sugar and the man tried to pass a coffee with clearly an abundance of cream as a black coffee, saying "this IS iced coffee." Uh, no buddy, it's not my order. I'll never return to this location with such terrible service!
Dan M.
I thought it might have just been me, but reading the other reviews here, i can tell it isn't. The staff is weird, that much is true, but so what? I've never had them be rude. What I have seen is that they are extremely slow, and seem overwhelmed by the simplest orders. I just stood in line for just shy of ten minutes while one person in front of me got two iced coffees, and a second one got an iced coffee and a donut. Management here understaffs the place, which only complicates matters. It's too bad that they apparently don't read these reviews and make some changes.
(2)Frank J.
Cold "hot" coffee and they gave me trouble when I wanted 2 coffees under a promotion I received using the DD PERKS app. On top of that I spent 5 minutes at the menu board because the employee acted as if I asked him the square root of something!!!
(1)Peyton B.
The staff has been excellent. This location has made a HUGE turn around. Very polite to customers. Dunkin Donuts has a bad reputation of making coffee taste terrible due to the many people working there who are not inclined to make your coffee just the way you like it. Every time I come to the Lemont location, I am greeted kind and respectfully. My coffee is made ON POINT and it tastes even better than I am expecting. Very excellent job, keep up the good work!
(5)Nicole K.
Okay, so let me first say that I LOVE DUNKIN DONUTS! In fact, I'm pretty much a bagel freak. Unfortunately, my home town has one of the worst DD's I have ever been to. Maybe it's the strange workers, under-toasted bagels, or the ability to get my order wrong 4/5 times a week..But pobably, its a combination of all three. All I can say is, it's a shame. It's a darn shame.
(2)Allison B.
AVOID! There's a reason the McDonald's drive-thru next door is swamped. If you find yourself at this location, you will experience one or both of these scenarios: 1) Greeted by a line that is out the door or slowly growing to such proportion; the fastest way to get to the front of the line at this point is to wait as several leave in frustration because there is only 1 person pouring coffee, grabbing donuts and working the oven. Once you get to the front of the line you may also be forced to experience.. 2)..the agony of being next in line while the average customer servicing time doubles because the guy in front of you just ordered 3 dozen donuts- and can't remember whether or not his wife told him to get no chocolate or half chocolate.. hey maybe he should give her a call. **[Note to management: This situation could be tolerable.. Impaitience is easily averted with multiple (more than 1 or 2) employees.] This place makes you feel guilty for ordering anything beyond coffee and a couple of donuts as it makes those behind you suffer even longer. There is absolutely no excuse for management to not hire, given the amount of customers that surprisingly (still) patronize this place. It's even more befuddling that this location has not relocated to the vacant Wendy's building in the same plaza to atleast offer drive-thru service. I'm, of course, keeping the hopes up that if such a situation did happen, management would hire a second or third person to assist. I live across the street from this place and drive 10 minutes out of my way to the McCarthy/Derby Dunkin Donuts instead-- figuring that by the time I get home from a 20 minute round trip, I'd just be getting to the front of the line at this mess of a Dunkin. Yelp really needs to offer a ZERO star option. One of the few places I've been to that I sincerely feel deserves no stars or merit.
(1)Lisa A.
Coffe is good but customer service is terrible. Soooooo rude. I'll drive the extra miles to get better service.
(2)Sarah N.
This DD was, by far, the slowest and rudest location I have ever been to. As a frequent DD goer, I'm very appreciative of the quick and efficient service, but but this location proved the opposite. The man taking our order was rude, cutting me off with, "No!" when I tried to order something they were out of. Then it took 20 minutes from starting to place the order to actually receiving our food and drink. I ordered an iced coffee with no cream and sugar and the man tried to pass a coffee with clearly an abundance of cream as a black coffee, saying "this IS iced coffee." Uh, no buddy, it's not my order. I'll never return to this location with such terrible service!
(1)