Sunset Foods
1812 Green Bay Rd, Highland Park, IL, 60035
Sunset Foods Menu
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Address :
1812 Green Bay Rd
Highland Park, IL, 60035 - Phone (847) 432-5500
- Website https://www.sunsetfoods.com
- Click To Get Directions
Opening Hours
- Mon :7:00 am - 9:00pm
- Mon : 7:00 am - 9:00pm
Specialities
- Accepts Credit Cards : Yes
Parking : Private Lot
Bike Parking : Yes
Wheelchair Accessible : Yes
WE SERVE THE FOLLOWING STATES
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Gigi L.
This is a locally owned grocery store that I am compelled to write about what with the all-stores-are chains pandemic. I like my Costco just like anyone else, but quo vadis, people, quo vadis? I shop in little and big places to balance it out, being the devoted comsumer I am. The place isn't a carnival like Whole Foods but has excellent gourmet sauces and condiments, a nice deli and a quality meat department . The piece de resistance is their produce department, where everything you purchase is weighed and priced by friendly men in jackets. Tradition! When you go to check out, they have people to unload your cart onto the conveyor belt. They ask if you want a number, and if you take it, you just need to pull up to the front of the store, and more friendly people load your purchases into your car. Who the hell does THAT anymore? Love it, love it, love it.
(4)MJ D.
I have been using Sunset foods pretty much my whole life. The quality is better than any grocery store. The employees are always helpful and have great attitudes. They even have someone take your groceries out of the cart for you. I definitely recommend Sunset.
(5)Ronni G.
This location is the smallest of the Cortesi family's chain of upscale supermarkets. Aisles are tight, and the parking lot is small, having blind entrances and exits(Beware especially at peak times.) Excellent meat, fish, and deli. Favorites are the Italian coleslaw and Texas caviar bean salad for barbeque parties. The beef brisket is the most tender around. Love those boneless chicken breast fillets-thick enough that you feel you're eating something, but thin enough to cook quickly and stay moist. Great service and cleanliness, but not the cheapest place to shop for groceries. Watch the prices on what you pick up-on somethings, like shishkebabs, you'd be better off buying them elsewhere or making them yourself.
(3)Ben W.
Simply put, everything you could ask for in a grocery store. Not overpriced, despite upper-echelon clientele. Selection is so vast and non-agenda driven i.e. Whole Foods. Quality of deli, produce and all other in-house offerings is above the chains that are marketed to yuppies (not a direct shot at Treasure Island, but definitely a shot at Trader Joe's). Great wine selection, w/out being in-your-face about it, like seemingly everywhere these days. Specific highlights are: Tallgrass Steaks (grass-fed, top quality), excellent fish & shellfish, staff's willingness to please. If there is something you saw one time, its not there your next trip, they will call you the next time they have it. Superbly staffed, never have to wait in a line to check-out, despite doing great business.
(5)Mr H.
I can't believe that I'm writing a review for a grocery store. Sunset, you are more than a grocery store. You never disappoint, always have the freshest items in all your departments. Best deli, best guacamole, best meats, friendliest staff.
(5)Lou G.
Probably the best grocery store in America. Why? Always fresh fruits and vegetable, always the best poultry and meats, the Deli department sells by far the best tasting and freshest food. I have shopped at Sunset for years and the service is impeccable, the staff treat you like a friend not just a customer. If you need something special, you are treated with special attention: you are guided to an item, not pointed with a wave of a finger. A customer can order by phone and have food delivered. Your grocery cart is unloaded for you. Sunset usually has about 20-30 employees at check out, a total rarity in this business. Not one company assists the customer as much as Sunset Foods. As far as cost, yes they are higher, BUT, the customer uses what he buys and does not throw out unneeded food items that are bought "bulk style" at cheaper places. Customers are greeted at this business, not avoided like at other retail establishments. And, Sunset supports the community's efforts to make Highland Park a wonderful place to raise children. I am not a family member, I am a satisfied customer. I urge anyone going into the retail food business to visit Sunset and learn how to make a customer a return customer.
(5)Stu J.
Never a wait at checkout. Always help u empty cart and bag ur stuff. Sometimes a bit expensive w/prepared foods but good.
(4)Marie L.
If you like fresh fish, you should be aware that Sunset is hit or miss. And the guys behind the counter are no help. If you ask which fish is most fresh they invariably say that it's all fresh. Unfortunately it's not. Other aspects of the store aren't bad, hence 3 stars. For fish, 0-1 star.
(3)Scott B.
People are all excited about Marianos grocery stores that have been spreading in the area. Maybe I'm crazy, but Marianos really feels to me like what Sunset would be if Sunset started today. That's not to say anything negative about Marianos - I just get the feeling of aspects of Sunset in Marianos and like Sunset would look like Marianos if Sunset started today. You can especially see this in the newest Sunset location in Long Grove. Aside from the Long Grove store, the Sunsets share similar aspects to the Treasure Island groceries in the Chicago area - especially the smaller Sunsets in Northbrook and Lake Forest. However, Sunset has a more upscale feel. Not a whole lot has changed in the look and feel of both chains over the years, but it works. This Sunset is one of the better locations, as it feels a little more open and larger than the Lake Forest and Northbrook locations. Sunset is all about service - they will unload your cart, they will do whatever it takes, and really that is what separates them. Additionally, Sunset participates a great deal in the community, which is a plus in its favor. There was a large Jewel next to this Sunset years ago and the Jewel left. Sunset also does have a pretty good selection, with a lot of what you'll see everywhere else, but some nice surprises and some local options (they've done a nice job selling local restaurant Wisma's offerings, which I've been pleased to see. Funny that Foodstuffs has never gotten any of their products into a grocery store and Wisma items are now in a few different spots in Sunset.) Sunset's salad bar is great and the produce is generally pretty good, although - as people have said - you do have to get it weighed in the produce department. Deli is fine. I think the one issue that I have with Sunset is a fairly significant one. Service is great, but there are people who don't need it and who just want to get in/get out. At some point in the last few years, Sunset ramped prices noticeably. DeeJay/Grand Foods in nearbyGlencoe and Winnetka have always had very high prices because they were the only game literally in those towns - otherwise, you have to drive. Sunset is the only game in Highland Park, but their prices were fine (it was never "cheap", but it was fine.) However, they've really gone the DeeJays/Grand route on a lot of things. Yes, there are plenty of specials at Sunset every week, but even those have been a bit more skimpy then they used to be. So, Sunset has great service and it's hard to be too negative on the place, but it's definitely gotten more expensive overall.
(4)Laura G.
Dear Sunset, I LOVE you! I swear there is no other grocery store like this one. I was in Israel, and some women found out where I was from and told me how amazing Sunset is! Seriously!?They have the most amazing customer service- ever. Grew up in Highland Park, so very familiar with this grocery as it's where my parents shop/ still shop. It maybe a tad overpriced but but if you want them to unpack your cart and have them put your groceries in your car, it's probably worth it. If you ever need boxes they will always give you as many as you need. My roommate and I both got our moving boxes there, no extra charge. The last and most important and the reason I gave sunset 5 stars is this. I'm doing the Chiditarod, which is a grocery cart race/ bar crawl/ food drive. You need to race around the city with a grocery cart and finish the race with 42lbs of food. Anyways, most places aren't so kind on giving out their carts. At Sunset it was just amazing the customer service I received . Not only was it an absolute yes, of course you can have a cart! it was let me send out 2 people to help you put it in your car! Well, it didn't fit... so they dropped it off at my parents house! Are you kidding me!? If this isn't GREAT customer service I don't know what is. Anyways I don't know what happened with Michael G but I've never experience a problem here in probably 15 years...
(5)Jen B.
Great service, friendly staff, excellent produce, deli is tops. This store makes it possible for me to do all shopping in one spot instead of 3 different stores as I used to. The best.
(5)Jo D.
I go to this Sunset literally every day; sometimes several visits in a day and I'm always happy. The prices aren't as good as those at Mariano's but people are crazy to think that Sunset is more expensive than Jewel. I'd say they're very similar in pricing but Sunset has a fresher production. My only irritant and the reason I'm posting this review is because the deli clerk today didn't know a speck of English or food measurements. The lady before me was furious and said out loud that what she got was not what she ordered ...well, I had to tell the clerk three times that I wanted two half-pounds of the hamburger macaroni (not the reg. mac). I ended up with .75lbs each. So very irritating in that I try not to overspend when it comes to my kids school lunches & the bear in mind that the deli items aren't cheap. If this happens again tomorrow, I'll shop school lunches and all other deli foods elsewhere. A shame since I'm less than a mile away but I simply refuse to overspend when it comes to school lunches.
(3)Cristobal C.
This place is a letdown. The setup of the store is very awkward & the aisles are small. Having your produce pre-weighed in the produce dept just adds another line to your shopping. Service, however, is fast. Selection is fair. Grocery valet is a long wait. I will stick to Mariano's .
(2)Julie A.
I love Sunset Foods! It is a grocery store shopping experience they way it should be. Excellent selection, top quality meats, produce and prepared foods, helpful employees and reasonable prices. I don't often get to shop here because I live in Evanston, but when I do it is the highlight of my weekend! Please open an Evanston location! We need you!
(5)Jeffery M.
THANK YOU IVAN! We are in Milwaukee but my wife grew-up in Highland Park, so when it came time to send a Sympathy Basket to relations there, she looked no further then Sunset Foods. Calling Thursday, she was directly connected to Ivan the Produce Manager. Explaining our situation, Ivan took the time to fully explain the most popular offerings and the possibilities of designing our own basket. Finally selecting a special basket ($50 plus $10 delivery) with Sympathy Card, delivery time and payment, the arrangements were completed. Friday at 11 a.m., the basket arrived within the minute. Seeing it on Saturday, it was actually the nicest of them all, even hearing several comments. "It was almost too beautiful to touch!!!"
(5)Sarah Beth B.
I live within walking distance of sunset, and while I am almost positive I am the first person ever to walk away from sunset with my groceries (as opposed to driving), I'm there almost every day. Sunset is AMAZING. it is VERY EXPENSIVE, like whole foods cooler aunt, who isn't actually organic or anything, just super DELICIOUS. These are the things you buy at sunset: produce (which, heads up, you have to have weighed and bagged IN THE PRODUCE DEPARTMENT, so don't go wandering off with your peaches), SALAD BAR, prepared foods, cheese, gourmet anything. These are the things you DONT buy at sunset: your regular groceries. It's really pricey! Don't do your regular shopping here! But for your non-regular, fun, delicious, pre-Ravinia shoppig, or "i forgot a lemon" shopping, this place can't be beat. Plus the service is amazing. They unload your basket! I'm from the south, where car service at the grocery is standard, but it's really special in the chicago area, so if you're down with that, you'll like this (again, I never have driven to sunset, which is WEIRD, but I am highland park's sole walker.) Big shout out to Jorge in the produce department, who is the nicest.
(4)Ralph E.
If you are looking for a food store that has the lowest prices and shabby service, don't shop here. Stay away. Please. This store is outstanding. Some complain that the prices are higher than elsewhere, but they sure are not by much, if especially if one watches the weekly specials. It took me awhile to get used to the layout of the Highland Park Sunset, after shopping at the Lake Forest location for years. Once I mastered it, shopping here is great. The employees are always ready to serve. * Case in point, I was in the parking lot, walk to the store leisurely and looking around--a gentleman asks if he can help me. It's the person responsible for the parking lots in all locations. * Case in point, we prefer a certain bard of potato chips, but they away seemed to have mostly broken chips. Since we had purchased them in the Lake Forest store before, I mentioned to a manager . The chips I have purchased since have been perfect with very few broken ones. The people here are always ready to help. When you ask where something is, almost without fail instead of saying something like "aisle 28," they drop whatever they are doing and take you there. High quality meats. Brands like Tallgrass and Neiman Ranch. While the meat is pre wrapped, the butchers are happy to take special requests like re-wrapping ground beef into a smaller package. The seafood department is very accommodating. The fish is always fresh, the will skin, bone and even cook it upon request. I have never had a problem with their seafood, unlike a certain organic market's. Great deli department. The staff there is vary nice, patient and accommodating. If there are too many buns in the Sunset baked packages, the staff will happily repackage. The store has a huge selection of frozen foods and dairy. Very nice wine and beer department, too. Like all Sunsets, the employees unload your cart, bag the groceries (paper or plastic--which I see a number of people bring back to recycle). Grocery pickup and no tipping. This store has a number of long term employees. One of the gentlemen at the pickup station proudly told me about his 23rd year there. A tip---shop here on Wednesday--that way you get both the previous weeks and the next weeks special prices. So, you get what you pay for. If you want a store without this high level of quality products and service, don't shop here. Ever.
(5)Valerie W.
Yes, this location is clean. Yes, this location has wonderful produce, meats, deli, dairy, etc. Yes, they have all of the luxuries north shore-ites have come to expect from Sunset Foods. But this location is SLOW. We went in on Sunday afternoon (around 1:30) to pick up a few things to take to Ravinia with us. It took the deli over 10 minutes to make one sandwich. My BF went through the rest of the store and found everything else we wanted/needed before I was done waiting for one sandwich. Then... I had to wait for the second sandwich. The next time I want Ravinia food, I'll go to Anton's. But, I will keep going to Sunset for meats and produce, I just prefer my Long Grove location instead of Highland Park.
(2)JoJo E.
I moved from Highland Park a couple years ago. However my grandmother who has lived in HP for over 40 years is still a regular. Most of the time she orders her items and has them delivered occasionally she will go into the store to interact pick her items and request her groceries be delivered. Nothing & I mean nothing comes close to the Cortesi touch. The quality of their products, deli, produce and seafood is by far the best! I remember being a young girl and walking into the store with my grandparents and being greeted with a warm smile by Mr. John Cortesi Sr. himself. The Cortesi touch at every point of contact was unparalleled. I can only speak on my recent experience when it comes to my complaint as all experiences in the store have been positive. I call my grandma every morning like clock work at 6:00am and on this occasion she said was concerned that she wouldn't be home when her delivery arrived. I told her I would call the store and speak to the gentleman who delivers so he was aware that's the cleaning lady would be there & provide some other details that I wanted to relay to him. I called the store promptly at 7:00 to speak to the gentleman and Maryland answered. I've called before in previous years and whenever this Maryland lady answers she is so darn rude! I mean no phone etiquette at all. She's always rude and short always! But I've ignored it in previous years because whatever no biggie when you receive great treatment at every other point of contact. but to know that my grandmother receives this treatment if she ever calls makes my blood boil. This Maryland lady does not represent Sunset in the best of light. She should be working at a gas station in Waukegan maybe there the customers wouldn't find her behavior disrespectful. For a family who has built their business on the fundamentals this is a shame!! She should not be answering the phones because she is giving anyone on the other line the wrong impression.
(2)Allison M.
I love doing my grocery shopping at Sunset. Their produce is the freshest around, their deli the highest quality, their seafood department the most informed. Their customer service is impeccable-- ask the produce guys for the best eating apple, or the ripest peaches, and they'll give you a knowledgeable, CORRECT answer! And if you tell the manager they don't have something, he'll add it to his list and it'll probably be in stock soon. They also unload your grocery carts for you, and load your car if you'd like. Plus, I've found it a myth that their prices are significantly higher than at Jewel or Dominick's, the other grocery stores that are realistically nearby. They're also more likely to have specialty items than either of those places. And yes, the Lake Forest location is bigger, and has more samples-- but this one is easier to navigate, less overwhelming... and conveniently in downtown HP! My grandmother shopped at Sunset when she lived here more than 40 years ago... I'll always do my shopping at Sunset whenever I have a choice.
(5)Kari M.
Great grocery store. Their deli and bakery selection are amazing. The staff there are super friendly and helpful.
(5)Elaine M.
Love, love, love the Sunset! We lived in Highland Park until I was five years old and then moved away. After that all I ever heard from my mother was how much she missed shopping at Sunset and why couldn't all groceries be like them. Fast forward 33 years and my husband and I move to Highland Park. I start shopping at Sunset and learn why Mom was so hooked on them. First, the customer service is second to none. If they don't have what you want in stock they will try their best to order it for you or begin stocking it. Their prices might be slightly higher on average but what they put on special are always offered at great prices. If their produce, meat or fish prices are slightly higher, it is worth it. A couple of areas that they could improve: 1. The bakery, in particular the fresh baked breads and 2. the roasted chicken is often a bit dried out and not seasoned in a savory fashion. Love that you drive up to pick up your groceries. They put them in your car for you, no tips accepted.
(4)Tasha P.
I absolutely loathe/love coming in here. I usually spend way more money than I had wanted, but I end up having something ridiculously delicious for dinner. They actually do have great sales though; it just so happens that they stock some very high quality stuff so the prices still end up being high. It's comparable to shopping at Whole Foods for some items. The meat here is really good. They have a wonderful selection of natural and organic meats, poultry, and fish. They have a lot of ready made dishes, including hot soups, sandwiches, seasoned and cooked chicken. The bakery is alright. It seems like they don't change their items very much. I wouldn't shop here too often for household items unless there's a sale because the regular prices here for those things seems to be way out of line.
(4)Michael G.
Overpriced, with some of the worst customer service I've encountered in a grocery store. I visited Sunset Foods several months ago for a few simple items. Not being familiar with the store layout, I asked a manager to help point me in the right direction. Not only did he refuse to smile, but his tone struck me as genuinely disinterested. No offer to help me locate the item, no warm greeting, nothing. Maybe he was having a bad day, but that's no excuse to take it out on a customer. I will never return to this grocery store, and if anyone asks me what I think of Sunset, I'll be happy to voice my opinion.
(1)Shira G.
This is one of the best grocery stores in the area. Everything is clean and fresh, unlike the local Jewel. The employees are always helpful and very professional and courteous. The one downfall , wish it was bigger like the one in northbrook... And the isles need to be wider. Very difficult to get around anyone.
(4)Linda D.
I bought spoiled fish today at Sunset and though that was a very unpleasant surprise the way it was resolved is to be applauded. In 22 years shopping here I have never had a (quality) problem in the fish department. I was shopping on a Sunday afternoon and though I avoid buying fish on Sunday, I bought the last 2 catfish fillets knowing I would be home in 5 minutes and they ARE Sunset Foods. Fast forward to 7pm. The potatoes are coming out of the oven in 10 minutes, the sauteed spinach is underway and I get the catfish from the fridge. I opened the package and the very distinct smell of past-its-prime fish is in my face. Crap. Dinner ruined. I was angry and upset. I've had this kind of experience with both the HP Jewel and Northbrook's Garden Fresh, but Sunset really doesn't have those kind of issues.. I figured I would send the hubby to the store, but would phone 1st so they'd have something ready and he could just ask for a certain person (that's what I've come to expect) as a level of service. I called the fish department directly and vented. The fish person was understanding and apologetic, and suggested I speak to the manager. A manager, whose name I recognized as she identified herself, listened patiently. She understood my anger and frustration with my dinner being ruined. What happened next is what separates Sunset from all other stores. She asked if they could bring me something else! As in drive it to my house! I told her if there was FRESH catfish or tilipia, then that would be great. In less than 15 minutes, said manager was at my door with 2 perfect tilipia fillets and a refund slip, which she filled in for the price I'd paid for the catfish. I should not have been sold the fish earlier in the day, but... everyone can make a mistake. It's how mistakes are resolved that show what kind of organization you're dealing with. Sunset Foods is dedicated to customer service. I will shop there as long as they have a store within an hour of me. And thanks SHELLEY!!
(5)Cassie S.
I'm probably a bit of a weirdo in how much I like this grocery store. Be warned that there's certainly a healthy dose of nostalgia in it, as this was the grocery store we went to when I was growing up. I still stop in occasionally when I'm in the area. It is a high quality grocery store. So much better than Jewel and Dominicks. Better customer service, better quality products, better variety. The managers listen when you ask for products that they don't carry and will often order them for the future. Only warning: the parking lot is a nightmare. SUVs and senior citizens are not a great mix...
(4)Jacob K.
Hmm I am not sure how this place ranks as high as it does. I wondered on in after going to my eye doctor as my eyes were irritated from drops and I could not see well enough to drive back. Unfortunately I still could see the prices here. My trip into the store started where I saw someone with samples... someone who was too preoccupied with his cell phone to open the samples.... The sale prices for most items where higher than Whole Foods regular prices... seriously? Its gets 2 stars as the workers there were friendly but yikes... maybe I should open a supermarket in Highland Park if people are willing to pay these prices.
(2)Elaine M.
Love, love, love the Sunset! We lived in Highland Park until I was five years old and then moved away. After that all I ever heard from my mother was how much she missed shopping at Sunset and why couldn't all groceries be like them. Fast forward 33 years and my husband and I move to Highland Park. I start shopping at Sunset and learn why Mom was so hooked on them. First, the customer service is second to none. If they don't have what you want in stock they will try their best to order it for you or begin stocking it. Their prices might be slightly higher on average but what they put on special are always offered at great prices. If their produce, meat or fish prices are slightly higher, it is worth it. A couple of areas that they could improve: 1. The bakery, in particular the fresh baked breads and 2. the roasted chicken is often a bit dried out and not seasoned in a savory fashion. Love that you drive up to pick up your groceries. They put them in your car for you, no tips accepted.
(4)Tasha P.
I absolutely loathe/love coming in here. I usually spend way more money than I had wanted, but I end up having something ridiculously delicious for dinner. They actually do have great sales though; it just so happens that they stock some very high quality stuff so the prices still end up being high. It's comparable to shopping at Whole Foods for some items. The meat here is really good. They have a wonderful selection of natural and organic meats, poultry, and fish. They have a lot of ready made dishes, including hot soups, sandwiches, seasoned and cooked chicken. The bakery is alright. It seems like they don't change their items very much. I wouldn't shop here too often for household items unless there's a sale because the regular prices here for those things seems to be way out of line.
(4)Shira G.
This is one of the best grocery stores in the area. Everything is clean and fresh, unlike the local Jewel. The employees are always helpful and very professional and courteous. The one downfall , wish it was bigger like the one in northbrook... And the isles need to be wider. Very difficult to get around anyone.
(4)Laura G.
Dear Sunset, I LOVE you! I swear there is no other grocery store like this one. I was in Israel, and some women found out where I was from and told me how amazing Sunset is! Seriously!?They have the most amazing customer service- ever. Grew up in Highland Park, so very familiar with this grocery as it's where my parents shop/ still shop. It maybe a tad overpriced but but if you want them to unpack your cart and have them put your groceries in your car, it's probably worth it. If you ever need boxes they will always give you as many as you need. My roommate and I both got our moving boxes there, no extra charge. The last and most important and the reason I gave sunset 5 stars is this. I'm doing the Chiditarod, which is a grocery cart race/ bar crawl/ food drive. You need to race around the city with a grocery cart and finish the race with 42lbs of food. Anyways, most places aren't so kind on giving out their carts. At Sunset it was just amazing the customer service I received . Not only was it an absolute yes, of course you can have a cart! it was let me send out 2 people to help you put it in your car! Well, it didn't fit... so they dropped it off at my parents house! Are you kidding me!? If this isn't GREAT customer service I don't know what is. Anyways I don't know what happened with Michael G but I've never experience a problem here in probably 15 years...
(5)Jen B.
Great service, friendly staff, excellent produce, deli is tops. This store makes it possible for me to do all shopping in one spot instead of 3 different stores as I used to. The best.
(5)Jo D.
I go to this Sunset literally every day; sometimes several visits in a day and I'm always happy. The prices aren't as good as those at Mariano's but people are crazy to think that Sunset is more expensive than Jewel. I'd say they're very similar in pricing but Sunset has a fresher production. My only irritant and the reason I'm posting this review is because the deli clerk today didn't know a speck of English or food measurements. The lady before me was furious and said out loud that what she got was not what she ordered ...well, I had to tell the clerk three times that I wanted two half-pounds of the hamburger macaroni (not the reg. mac). I ended up with .75lbs each. So very irritating in that I try not to overspend when it comes to my kids school lunches & the bear in mind that the deli items aren't cheap. If this happens again tomorrow, I'll shop school lunches and all other deli foods elsewhere. A shame since I'm less than a mile away but I simply refuse to overspend when it comes to school lunches.
(3)Cristobal C.
This place is a letdown. The setup of the store is very awkward & the aisles are small. Having your produce pre-weighed in the produce dept just adds another line to your shopping. Service, however, is fast. Selection is fair. Grocery valet is a long wait. I will stick to Mariano's .
(2)Julie A.
I love Sunset Foods! It is a grocery store shopping experience they way it should be. Excellent selection, top quality meats, produce and prepared foods, helpful employees and reasonable prices. I don't often get to shop here because I live in Evanston, but when I do it is the highlight of my weekend! Please open an Evanston location! We need you!
(5)Jeffery M.
THANK YOU IVAN! We are in Milwaukee but my wife grew-up in Highland Park, so when it came time to send a Sympathy Basket to relations there, she looked no further then Sunset Foods. Calling Thursday, she was directly connected to Ivan the Produce Manager. Explaining our situation, Ivan took the time to fully explain the most popular offerings and the possibilities of designing our own basket. Finally selecting a special basket ($50 plus $10 delivery) with Sympathy Card, delivery time and payment, the arrangements were completed. Friday at 11 a.m., the basket arrived within the minute. Seeing it on Saturday, it was actually the nicest of them all, even hearing several comments. "It was almost too beautiful to touch!!!"
(5)Michael G.
Overpriced, with some of the worst customer service I've encountered in a grocery store. I visited Sunset Foods several months ago for a few simple items. Not being familiar with the store layout, I asked a manager to help point me in the right direction. Not only did he refuse to smile, but his tone struck me as genuinely disinterested. No offer to help me locate the item, no warm greeting, nothing. Maybe he was having a bad day, but that's no excuse to take it out on a customer. I will never return to this grocery store, and if anyone asks me what I think of Sunset, I'll be happy to voice my opinion.
(1)Sarah Beth B.
I live within walking distance of sunset, and while I am almost positive I am the first person ever to walk away from sunset with my groceries (as opposed to driving), I'm there almost every day. Sunset is AMAZING. it is VERY EXPENSIVE, like whole foods cooler aunt, who isn't actually organic or anything, just super DELICIOUS. These are the things you buy at sunset: produce (which, heads up, you have to have weighed and bagged IN THE PRODUCE DEPARTMENT, so don't go wandering off with your peaches), SALAD BAR, prepared foods, cheese, gourmet anything. These are the things you DONT buy at sunset: your regular groceries. It's really pricey! Don't do your regular shopping here! But for your non-regular, fun, delicious, pre-Ravinia shoppig, or "i forgot a lemon" shopping, this place can't be beat. Plus the service is amazing. They unload your basket! I'm from the south, where car service at the grocery is standard, but it's really special in the chicago area, so if you're down with that, you'll like this (again, I never have driven to sunset, which is WEIRD, but I am highland park's sole walker.) Big shout out to Jorge in the produce department, who is the nicest.
(4)Scott B.
People are all excited about Marianos grocery stores that have been spreading in the area. Maybe I'm crazy, but Marianos really feels to me like what Sunset would be if Sunset started today. That's not to say anything negative about Marianos - I just get the feeling of aspects of Sunset in Marianos and like Sunset would look like Marianos if Sunset started today. You can especially see this in the newest Sunset location in Long Grove. Aside from the Long Grove store, the Sunsets share similar aspects to the Treasure Island groceries in the Chicago area - especially the smaller Sunsets in Northbrook and Lake Forest. However, Sunset has a more upscale feel. Not a whole lot has changed in the look and feel of both chains over the years, but it works. This Sunset is one of the better locations, as it feels a little more open and larger than the Lake Forest and Northbrook locations. Sunset is all about service - they will unload your cart, they will do whatever it takes, and really that is what separates them. Additionally, Sunset participates a great deal in the community, which is a plus in its favor. There was a large Jewel next to this Sunset years ago and the Jewel left. Sunset also does have a pretty good selection, with a lot of what you'll see everywhere else, but some nice surprises and some local options (they've done a nice job selling local restaurant Wisma's offerings, which I've been pleased to see. Funny that Foodstuffs has never gotten any of their products into a grocery store and Wisma items are now in a few different spots in Sunset.) Sunset's salad bar is great and the produce is generally pretty good, although - as people have said - you do have to get it weighed in the produce department. Deli is fine. I think the one issue that I have with Sunset is a fairly significant one. Service is great, but there are people who don't need it and who just want to get in/get out. At some point in the last few years, Sunset ramped prices noticeably. DeeJay/Grand Foods in nearbyGlencoe and Winnetka have always had very high prices because they were the only game literally in those towns - otherwise, you have to drive. Sunset is the only game in Highland Park, but their prices were fine (it was never "cheap", but it was fine.) However, they've really gone the DeeJays/Grand route on a lot of things. Yes, there are plenty of specials at Sunset every week, but even those have been a bit more skimpy then they used to be. So, Sunset has great service and it's hard to be too negative on the place, but it's definitely gotten more expensive overall.
(4)Marie L.
If you like fresh fish, you should be aware that Sunset is hit or miss. And the guys behind the counter are no help. If you ask which fish is most fresh they invariably say that it's all fresh. Unfortunately it's not. Other aspects of the store aren't bad, hence 3 stars. For fish, 0-1 star.
(3)Ralph E.
If you are looking for a food store that has the lowest prices and shabby service, don't shop here. Stay away. Please. This store is outstanding. Some complain that the prices are higher than elsewhere, but they sure are not by much, if especially if one watches the weekly specials. It took me awhile to get used to the layout of the Highland Park Sunset, after shopping at the Lake Forest location for years. Once I mastered it, shopping here is great. The employees are always ready to serve. * Case in point, I was in the parking lot, walk to the store leisurely and looking around--a gentleman asks if he can help me. It's the person responsible for the parking lots in all locations. * Case in point, we prefer a certain bard of potato chips, but they away seemed to have mostly broken chips. Since we had purchased them in the Lake Forest store before, I mentioned to a manager . The chips I have purchased since have been perfect with very few broken ones. The people here are always ready to help. When you ask where something is, almost without fail instead of saying something like "aisle 28," they drop whatever they are doing and take you there. High quality meats. Brands like Tallgrass and Neiman Ranch. While the meat is pre wrapped, the butchers are happy to take special requests like re-wrapping ground beef into a smaller package. The seafood department is very accommodating. The fish is always fresh, the will skin, bone and even cook it upon request. I have never had a problem with their seafood, unlike a certain organic market's. Great deli department. The staff there is vary nice, patient and accommodating. If there are too many buns in the Sunset baked packages, the staff will happily repackage. The store has a huge selection of frozen foods and dairy. Very nice wine and beer department, too. Like all Sunsets, the employees unload your cart, bag the groceries (paper or plastic--which I see a number of people bring back to recycle). Grocery pickup and no tipping. This store has a number of long term employees. One of the gentlemen at the pickup station proudly told me about his 23rd year there. A tip---shop here on Wednesday--that way you get both the previous weeks and the next weeks special prices. So, you get what you pay for. If you want a store without this high level of quality products and service, don't shop here. Ever.
(5)Valerie W.
Yes, this location is clean. Yes, this location has wonderful produce, meats, deli, dairy, etc. Yes, they have all of the luxuries north shore-ites have come to expect from Sunset Foods. But this location is SLOW. We went in on Sunday afternoon (around 1:30) to pick up a few things to take to Ravinia with us. It took the deli over 10 minutes to make one sandwich. My BF went through the rest of the store and found everything else we wanted/needed before I was done waiting for one sandwich. Then... I had to wait for the second sandwich. The next time I want Ravinia food, I'll go to Anton's. But, I will keep going to Sunset for meats and produce, I just prefer my Long Grove location instead of Highland Park.
(2)JoJo E.
I moved from Highland Park a couple years ago. However my grandmother who has lived in HP for over 40 years is still a regular. Most of the time she orders her items and has them delivered occasionally she will go into the store to interact pick her items and request her groceries be delivered. Nothing & I mean nothing comes close to the Cortesi touch. The quality of their products, deli, produce and seafood is by far the best! I remember being a young girl and walking into the store with my grandparents and being greeted with a warm smile by Mr. John Cortesi Sr. himself. The Cortesi touch at every point of contact was unparalleled. I can only speak on my recent experience when it comes to my complaint as all experiences in the store have been positive. I call my grandma every morning like clock work at 6:00am and on this occasion she said was concerned that she wouldn't be home when her delivery arrived. I told her I would call the store and speak to the gentleman who delivers so he was aware that's the cleaning lady would be there & provide some other details that I wanted to relay to him. I called the store promptly at 7:00 to speak to the gentleman and Maryland answered. I've called before in previous years and whenever this Maryland lady answers she is so darn rude! I mean no phone etiquette at all. She's always rude and short always! But I've ignored it in previous years because whatever no biggie when you receive great treatment at every other point of contact. but to know that my grandmother receives this treatment if she ever calls makes my blood boil. This Maryland lady does not represent Sunset in the best of light. She should be working at a gas station in Waukegan maybe there the customers wouldn't find her behavior disrespectful. For a family who has built their business on the fundamentals this is a shame!! She should not be answering the phones because she is giving anyone on the other line the wrong impression.
(2)Allison M.
I love doing my grocery shopping at Sunset. Their produce is the freshest around, their deli the highest quality, their seafood department the most informed. Their customer service is impeccable-- ask the produce guys for the best eating apple, or the ripest peaches, and they'll give you a knowledgeable, CORRECT answer! And if you tell the manager they don't have something, he'll add it to his list and it'll probably be in stock soon. They also unload your grocery carts for you, and load your car if you'd like. Plus, I've found it a myth that their prices are significantly higher than at Jewel or Dominick's, the other grocery stores that are realistically nearby. They're also more likely to have specialty items than either of those places. And yes, the Lake Forest location is bigger, and has more samples-- but this one is easier to navigate, less overwhelming... and conveniently in downtown HP! My grandmother shopped at Sunset when she lived here more than 40 years ago... I'll always do my shopping at Sunset whenever I have a choice.
(5)Kari M.
Great grocery store. Their deli and bakery selection are amazing. The staff there are super friendly and helpful.
(5)Linda D.
I bought spoiled fish today at Sunset and though that was a very unpleasant surprise the way it was resolved is to be applauded. In 22 years shopping here I have never had a (quality) problem in the fish department. I was shopping on a Sunday afternoon and though I avoid buying fish on Sunday, I bought the last 2 catfish fillets knowing I would be home in 5 minutes and they ARE Sunset Foods. Fast forward to 7pm. The potatoes are coming out of the oven in 10 minutes, the sauteed spinach is underway and I get the catfish from the fridge. I opened the package and the very distinct smell of past-its-prime fish is in my face. Crap. Dinner ruined. I was angry and upset. I've had this kind of experience with both the HP Jewel and Northbrook's Garden Fresh, but Sunset really doesn't have those kind of issues.. I figured I would send the hubby to the store, but would phone 1st so they'd have something ready and he could just ask for a certain person (that's what I've come to expect) as a level of service. I called the fish department directly and vented. The fish person was understanding and apologetic, and suggested I speak to the manager. A manager, whose name I recognized as she identified herself, listened patiently. She understood my anger and frustration with my dinner being ruined. What happened next is what separates Sunset from all other stores. She asked if they could bring me something else! As in drive it to my house! I told her if there was FRESH catfish or tilipia, then that would be great. In less than 15 minutes, said manager was at my door with 2 perfect tilipia fillets and a refund slip, which she filled in for the price I'd paid for the catfish. I should not have been sold the fish earlier in the day, but... everyone can make a mistake. It's how mistakes are resolved that show what kind of organization you're dealing with. Sunset Foods is dedicated to customer service. I will shop there as long as they have a store within an hour of me. And thanks SHELLEY!!
(5)Cassie S.
I'm probably a bit of a weirdo in how much I like this grocery store. Be warned that there's certainly a healthy dose of nostalgia in it, as this was the grocery store we went to when I was growing up. I still stop in occasionally when I'm in the area. It is a high quality grocery store. So much better than Jewel and Dominicks. Better customer service, better quality products, better variety. The managers listen when you ask for products that they don't carry and will often order them for the future. Only warning: the parking lot is a nightmare. SUVs and senior citizens are not a great mix...
(4)Jacob K.
Hmm I am not sure how this place ranks as high as it does. I wondered on in after going to my eye doctor as my eyes were irritated from drops and I could not see well enough to drive back. Unfortunately I still could see the prices here. My trip into the store started where I saw someone with samples... someone who was too preoccupied with his cell phone to open the samples.... The sale prices for most items where higher than Whole Foods regular prices... seriously? Its gets 2 stars as the workers there were friendly but yikes... maybe I should open a supermarket in Highland Park if people are willing to pay these prices.
(2)Ronni G.
This location is the smallest of the Cortesi family's chain of upscale supermarkets. Aisles are tight, and the parking lot is small, having blind entrances and exits(Beware especially at peak times.) Excellent meat, fish, and deli. Favorites are the Italian coleslaw and Texas caviar bean salad for barbeque parties. The beef brisket is the most tender around. Love those boneless chicken breast fillets-thick enough that you feel you're eating something, but thin enough to cook quickly and stay moist. Great service and cleanliness, but not the cheapest place to shop for groceries. Watch the prices on what you pick up-on somethings, like shishkebabs, you'd be better off buying them elsewhere or making them yourself.
(3)Ben W.
Simply put, everything you could ask for in a grocery store. Not overpriced, despite upper-echelon clientele. Selection is so vast and non-agenda driven i.e. Whole Foods. Quality of deli, produce and all other in-house offerings is above the chains that are marketed to yuppies (not a direct shot at Treasure Island, but definitely a shot at Trader Joe's). Great wine selection, w/out being in-your-face about it, like seemingly everywhere these days. Specific highlights are: Tallgrass Steaks (grass-fed, top quality), excellent fish & shellfish, staff's willingness to please. If there is something you saw one time, its not there your next trip, they will call you the next time they have it. Superbly staffed, never have to wait in a line to check-out, despite doing great business.
(5)Mr H.
I can't believe that I'm writing a review for a grocery store. Sunset, you are more than a grocery store. You never disappoint, always have the freshest items in all your departments. Best deli, best guacamole, best meats, friendliest staff.
(5)Lou G.
Probably the best grocery store in America. Why? Always fresh fruits and vegetable, always the best poultry and meats, the Deli department sells by far the best tasting and freshest food. I have shopped at Sunset for years and the service is impeccable, the staff treat you like a friend not just a customer. If you need something special, you are treated with special attention: you are guided to an item, not pointed with a wave of a finger. A customer can order by phone and have food delivered. Your grocery cart is unloaded for you. Sunset usually has about 20-30 employees at check out, a total rarity in this business. Not one company assists the customer as much as Sunset Foods. As far as cost, yes they are higher, BUT, the customer uses what he buys and does not throw out unneeded food items that are bought "bulk style" at cheaper places. Customers are greeted at this business, not avoided like at other retail establishments. And, Sunset supports the community's efforts to make Highland Park a wonderful place to raise children. I am not a family member, I am a satisfied customer. I urge anyone going into the retail food business to visit Sunset and learn how to make a customer a return customer.
(5)Stu J.
Never a wait at checkout. Always help u empty cart and bag ur stuff. Sometimes a bit expensive w/prepared foods but good.
(4)Gigi L.
This is a locally owned grocery store that I am compelled to write about what with the all-stores-are chains pandemic. I like my Costco just like anyone else, but quo vadis, people, quo vadis? I shop in little and big places to balance it out, being the devoted comsumer I am. The place isn't a carnival like Whole Foods but has excellent gourmet sauces and condiments, a nice deli and a quality meat department . The piece de resistance is their produce department, where everything you purchase is weighed and priced by friendly men in jackets. Tradition! When you go to check out, they have people to unload your cart onto the conveyor belt. They ask if you want a number, and if you take it, you just need to pull up to the front of the store, and more friendly people load your purchases into your car. Who the hell does THAT anymore? Love it, love it, love it.
(4)MJ D.
I have been using Sunset foods pretty much my whole life. The quality is better than any grocery store. The employees are always helpful and have great attitudes. They even have someone take your groceries out of the cart for you. I definitely recommend Sunset.
(5)