I stopped going here a year ago. Totally disorganized. Sometimes I go back and forth between the Baskins Robbins counter and the Dunkin Donuts counter just trying to get noticed. Service is terrible. One time ordering a quart of ice cream they didnt pack it, I know I was shorted big time, when you complain the employee's look confused, as if they don't know protocal. Dunkin Donuts isn't cheap, so If your going to pay there prices you should at least get good service, freshness, and what you bargained for. I go to the location at 104th and Harlem instead. Better service.
(1)
Raul N.
On my last day in the Chicago suburbs, my friend and I wandered around town looking for coffee. I've got a number of East Coast friends who swear by Dunkin' Donuts, so I figured why not give them a shot. The coffee was hot hot hot--seriously, I don't think I've had coffee this hot at any other coffee shops. I had to leave it sitting for some time before I could take another sip. My latte was watery and weak--I like to taste the coffee in my espresso drinks. What coffee I could taste was awfully bitter. On the upside, the donuts I tried weren't bad. They weren't exactly gourmet--they were the good old-fashioned, donuts. In a moment of weakness, I ordered a basic donut with sprinkles--probably one of the trashiest things I could get. It was a little dry, and didn't have much flavor other than sugar. I also tried the pumpkin donut balls--they were also pretty dry, and they didn't taste all that much pumpkin, just sugar. While there are many ardent fans of Dunkin' Donuts out there, I'm not sure I'm one of them. The coffee was pretty bland and the donuts weren't all that special either.
(2)
Kathy L.
Just went thru the drive thru and after placing my order I heard her say 'awkward'. Not sure what was awkward about my coffee order, but next time you want to talk ish about your customers, turn off your speaker dummy!!! Coffee's great, service needs a lot of improvement. It's just awkward.
(2)
Nora A.
For the three days I have been in Chicago I only got breakfast and coffee from here. I get my coffee the way I want it. The employees are very nice and sweet. The place is clean to have your breakfast in.
(5)
April W.
Went through the drive through one around 10pm, they said they were out of donuts?????? Another occasion had a stale donut at 9:30 am on a Saturday!!!!!!!!!
(1)
Ron A.
The cash register at this location is rigged. Today, for the second time, I was overcharged by $3 for my order of four pounds of coffee. I did the math, and it was obvious that was wrong. They tried explaining that there was tax, but that was already added in. Long story short, three workers were trying to figure it out before the manager came, calculated the total, and apologized. If you go here, bring a calculator with you. They'll need it.
(1)
Paul D.
I guess one doesn't either have to speak and understand English nor do they have to be somewhat intelligent to work for Dunken Doughnuts, well, at least the one by my house. On several occasions I have found myself standing and wondering why I continue going to this particular D&D when they seem to be everywhere. Hell, it's not like I'm there for their coffee (which I don't like), but the kids for some reason like their doughnuts, and every morning there is always a line in their drive thru. I guess I can just chalk that up to my own laziness, but really, just one time with not having to deal with stupidity would be nice. Like my last and exciting occasion for stopping in, and the main reason I opt to hit this D&D in general: ICE CREAM. Well, not so much as ice cream as their chocolate malts. And at 2 in the morning when I craving something after work that isn't White Castles, Dunken Doughnuts it is. Not like there's a lot of choices at that hour. I stop in, walk to the counter smiling with my money in my hand like every other forty year old that's going on ten does, and I tell the woman behind the counter what I want: the recently stated MALT. She looks at me for a second then as she walks away she tells me that they are in the cooler next to the counter. And me being an idiot start to go look, asking myself "why would they be I there" before my brain kicks and it dawns on me that she though I meant chocolate milk. Before she has a chance to disappear into the neither worlds behind the counter I say: "No, malt. I want a chocolate malt." She looks at me slightly confused, so I say: "It's like a shake." I form my hands in a cup like fashion thinking for some reason it might help. It doesn't as she says "Shake?" "No. malt. M-A-L-T. Malt." I feel like I'm on Sesame Street all of a sudden as we play this game back and forth, and I as I spell shit out. Mean while, while the two of us do our little dance with the English Language, there is a guy working the drive thru who I know understands what I'm saying and for what ever the reason fails to get involved. Finally after five minutes or so she finally figures it out what I want, as I was on the verge of saying screw it and leaving. Another lovely incident involving the great cast that have manning the counter top over my infinite morning laziness and decide on D&D for the kids and breakfast. Okay, I admit that I was on the phone at the time of placing my order for a dozen Long Johns ( rude I know. But it was my dear Mother talking about one of the things she seems to always be talking to me about: The woes of my brother. ), but I was no different than, say, at least a hundred others that pass through in the morning I'm sure. Now, I'm quite lazy often on the weekend mornings and have a tendency to going to a Dunken Doughnuts near me ( Thankfully my children are still skinny ), so I know what a dozen long-johns look like in the box. So I said to the teller girl: "Miss, I asked for a dozen." "Ye-ah. And that's what I gave you." "No. You gave me eleven. Look." I quickly counted them out too her. 2,4,6,8,10...11."See. Eleven." Now up to this point I was nice and courteous. But when she gave me her look of 'And your point is.' Is when I said: "Last time I checked a dozen was twelve." She stood there for a moment still not convinced that she was in the wrong and it seemed to me that she felt the I was trying to scam an extra doughnut from her. So I then said to her: "If you don't believe me , why don't you ask somebody what a dozen is." Gesturing to one of her co-workers that were busily filling orders for others. About this time the guy that came previous to me was still getting his life in order before leaving started to chuckle at our expanse and I think that's when it actually dawned on her that she was wrong, not I. So with a sigh of disgust, she turned her rotund body back around, grabbed my last doughnut and placed it with it's brothers and sisters. "There. Happy now?" "Yes. Very. Thank you for finally completing my order." As I left shaking my head in disbelief, I was left wondering on how many people she screwed by not knowing simple math. Knowing full well that people who usually go to places like this for breakfast are in a hurry and are probably on the phone like I was when ordering. I'm figuring quite a few.
Mark L.
I stopped going here a year ago. Totally disorganized. Sometimes I go back and forth between the Baskins Robbins counter and the Dunkin Donuts counter just trying to get noticed. Service is terrible. One time ordering a quart of ice cream they didnt pack it, I know I was shorted big time, when you complain the employee's look confused, as if they don't know protocal. Dunkin Donuts isn't cheap, so If your going to pay there prices you should at least get good service, freshness, and what you bargained for. I go to the location at 104th and Harlem instead. Better service.
(1)Raul N.
On my last day in the Chicago suburbs, my friend and I wandered around town looking for coffee. I've got a number of East Coast friends who swear by Dunkin' Donuts, so I figured why not give them a shot. The coffee was hot hot hot--seriously, I don't think I've had coffee this hot at any other coffee shops. I had to leave it sitting for some time before I could take another sip. My latte was watery and weak--I like to taste the coffee in my espresso drinks. What coffee I could taste was awfully bitter. On the upside, the donuts I tried weren't bad. They weren't exactly gourmet--they were the good old-fashioned, donuts. In a moment of weakness, I ordered a basic donut with sprinkles--probably one of the trashiest things I could get. It was a little dry, and didn't have much flavor other than sugar. I also tried the pumpkin donut balls--they were also pretty dry, and they didn't taste all that much pumpkin, just sugar. While there are many ardent fans of Dunkin' Donuts out there, I'm not sure I'm one of them. The coffee was pretty bland and the donuts weren't all that special either.
(2)Kathy L.
Just went thru the drive thru and after placing my order I heard her say 'awkward'. Not sure what was awkward about my coffee order, but next time you want to talk ish about your customers, turn off your speaker dummy!!! Coffee's great, service needs a lot of improvement. It's just awkward.
(2)Nora A.
For the three days I have been in Chicago I only got breakfast and coffee from here. I get my coffee the way I want it. The employees are very nice and sweet. The place is clean to have your breakfast in.
(5)April W.
Went through the drive through one around 10pm, they said they were out of donuts?????? Another occasion had a stale donut at 9:30 am on a Saturday!!!!!!!!!
(1)Ron A.
The cash register at this location is rigged. Today, for the second time, I was overcharged by $3 for my order of four pounds of coffee. I did the math, and it was obvious that was wrong. They tried explaining that there was tax, but that was already added in. Long story short, three workers were trying to figure it out before the manager came, calculated the total, and apologized. If you go here, bring a calculator with you. They'll need it.
(1)Paul D.
I guess one doesn't either have to speak and understand English nor do they have to be somewhat intelligent to work for Dunken Doughnuts, well, at least the one by my house. On several occasions I have found myself standing and wondering why I continue going to this particular D&D when they seem to be everywhere. Hell, it's not like I'm there for their coffee (which I don't like), but the kids for some reason like their doughnuts, and every morning there is always a line in their drive thru. I guess I can just chalk that up to my own laziness, but really, just one time with not having to deal with stupidity would be nice. Like my last and exciting occasion for stopping in, and the main reason I opt to hit this D&D in general: ICE CREAM. Well, not so much as ice cream as their chocolate malts. And at 2 in the morning when I craving something after work that isn't White Castles, Dunken Doughnuts it is. Not like there's a lot of choices at that hour. I stop in, walk to the counter smiling with my money in my hand like every other forty year old that's going on ten does, and I tell the woman behind the counter what I want: the recently stated MALT. She looks at me for a second then as she walks away she tells me that they are in the cooler next to the counter. And me being an idiot start to go look, asking myself "why would they be I there" before my brain kicks and it dawns on me that she though I meant chocolate milk. Before she has a chance to disappear into the neither worlds behind the counter I say: "No, malt. I want a chocolate malt." She looks at me slightly confused, so I say: "It's like a shake." I form my hands in a cup like fashion thinking for some reason it might help. It doesn't as she says "Shake?" "No. malt. M-A-L-T. Malt." I feel like I'm on Sesame Street all of a sudden as we play this game back and forth, and I as I spell shit out. Mean while, while the two of us do our little dance with the English Language, there is a guy working the drive thru who I know understands what I'm saying and for what ever the reason fails to get involved. Finally after five minutes or so she finally figures it out what I want, as I was on the verge of saying screw it and leaving. Another lovely incident involving the great cast that have manning the counter top over my infinite morning laziness and decide on D&D for the kids and breakfast. Okay, I admit that I was on the phone at the time of placing my order for a dozen Long Johns ( rude I know. But it was my dear Mother talking about one of the things she seems to always be talking to me about: The woes of my brother. ), but I was no different than, say, at least a hundred others that pass through in the morning I'm sure. Now, I'm quite lazy often on the weekend mornings and have a tendency to going to a Dunken Doughnuts near me ( Thankfully my children are still skinny ), so I know what a dozen long-johns look like in the box. So I said to the teller girl: "Miss, I asked for a dozen." "Ye-ah. And that's what I gave you." "No. You gave me eleven. Look." I quickly counted them out too her. 2,4,6,8,10...11."See. Eleven." Now up to this point I was nice and courteous. But when she gave me her look of 'And your point is.' Is when I said: "Last time I checked a dozen was twelve." She stood there for a moment still not convinced that she was in the wrong and it seemed to me that she felt the I was trying to scam an extra doughnut from her. So I then said to her: "If you don't believe me , why don't you ask somebody what a dozen is." Gesturing to one of her co-workers that were busily filling orders for others. About this time the guy that came previous to me was still getting his life in order before leaving started to chuckle at our expanse and I think that's when it actually dawned on her that she was wrong, not I. So with a sigh of disgust, she turned her rotund body back around, grabbed my last doughnut and placed it with it's brothers and sisters. "There. Happy now?" "Yes. Very. Thank you for finally completing my order." As I left shaking my head in disbelief, I was left wondering on how many people she screwed by not knowing simple math. Knowing full well that people who usually go to places like this for breakfast are in a hurry and are probably on the phone like I was when ordering. I'm figuring quite a few.
(1)