I've been a customer of this Starbucks for years. I haven't gone into the store very often, because most of the time I'm blasting thru the drivethru to pick up a cup of coffee for my morning commute. The people at the drivethru know me, and they know my order. Nothing makes you feel like a VIP more than being recognized like that. I really appreciate their customer service and their upbeat attitude. They also do some upselling which can be annoying if it's not done right. These people actually consider what might be handy for their drivethru customers, like their little packets of instant coffee, or let people know if something is on sale. They're really good at serving the needs of their drivethru customers. I've been in the store and used the wifi, which I'd never done before, and was led through the process by a girl behind the counter who came out and got me 'in' right away! Overall, I really love this place and because I don't take the train, I like it's location. It's in a little strip mall across the street from the Hanover Park train station, and seems to have plenty of parking space, although I am mostly a drive-thru customer.
(5)
Tim M.
Slowest Starbucks drive through in America. Had to leave the line this AM after 10 min of sitting still.
(1)
Laura N.
What I specifically wanted to write here was how much I love the customer service at the drive-thru window. The woman over the loudspeaker sounds incredibly happy and excited to take your order, and the people at the window are also so nice and friendly. Every time I leave, I feel really good. Because of that, this place deserves 5 stars for drive-thru window customer service. (Otherwise, it's just a regular Starbucks.)
(5)
Robert S.
This Starbucks is right across the street from the Metra station in Hanover Park so I can get my coffee when I drop Greg off to head into the city before I head to work So I stopped in here today and got a Iced Coffee to take to work with me, that way I don't have to stop at the Oasis on I -80 to get Coffee and also I don't have to wait the almost 2 hours it takes to drive there good service and really clean store and with the free Wi-Fi now you can stop and check your email
(4)
Bianca C.
The closest Starbucks to me. It's about a 15 - 20 minute walk from my house so that's most definitely convenient. I am a Starbucks addict and I'm not afraid to admit that. Haha. The workers I've seen here have been there for ages and they are all so nice. I go here so often.
(5)
Jennifer S.
It's time for an upgrade! I have stuck to the drive thru and I have been pleased with their speediness and excellent service. Even when the iPhone app led me astray, my barista didn't. She suggested a delicious yogurt parfait that kicked off my Friday morning just right! An oatmeal cookie (to be eaten at a later time) and I was a set! They are very quick and the right amount amount of nice. :-)
(4)
Nic Z.
This is a really nice location. The interior has a variety of seating (more comfy, less wooden) and is well-arranged. Staff were pleasant and... I got to have my coffee in a big comfy couch. Woooo! :)
(5)
Benjamin B.
They always do my coffee right when I come here for business meetings! Great location.
(5)
Paul S.
The interior of this Starbucks is on the smaller side. As it is located literally right across from the Lake Street Metra station, this place is packed with a capital "P" on the weekday mornings. Without a doubt, you'll get faster service if you use the drive-thru. The interior of the store is cozy, with benches, tables and a few lounge chairs if you wish to read a book or curl up with your laptop. Wifi is offered at this location. Thankfully, the staff is also very friendly and work hard to get through the orders quickly.
(4)
Brian P.
Always great service! The coffee is made just right !!! Drive thru moves very fast as well!!
(4)
Nelson M.
Restaurant review A life saver during your zombie commute. This would be perfectly situated if it was placed inside the Metra station across the street, but that would just be too easy. Service is quick and they always get your order right. Pro: fast, convenient for the morning commute Cons: wish it was connected to the metra station Hidden gem: Free wifi service. Make sure you use your starbucks rewards here....
(4)
Ryan G.
Need faster service or less idle chit chat when there is a line and people, myself included, have a train to catch. I understand the whole Starbucks experience, but ask that person to step aside so the next customer can be helped; has happened more than once or twice unfortunately.
Caoilfhionn J.
I've been a customer of this Starbucks for years. I haven't gone into the store very often, because most of the time I'm blasting thru the drivethru to pick up a cup of coffee for my morning commute. The people at the drivethru know me, and they know my order. Nothing makes you feel like a VIP more than being recognized like that. I really appreciate their customer service and their upbeat attitude. They also do some upselling which can be annoying if it's not done right. These people actually consider what might be handy for their drivethru customers, like their little packets of instant coffee, or let people know if something is on sale. They're really good at serving the needs of their drivethru customers. I've been in the store and used the wifi, which I'd never done before, and was led through the process by a girl behind the counter who came out and got me 'in' right away! Overall, I really love this place and because I don't take the train, I like it's location. It's in a little strip mall across the street from the Hanover Park train station, and seems to have plenty of parking space, although I am mostly a drive-thru customer.
(5)Tim M.
Slowest Starbucks drive through in America. Had to leave the line this AM after 10 min of sitting still.
(1)Laura N.
What I specifically wanted to write here was how much I love the customer service at the drive-thru window. The woman over the loudspeaker sounds incredibly happy and excited to take your order, and the people at the window are also so nice and friendly. Every time I leave, I feel really good. Because of that, this place deserves 5 stars for drive-thru window customer service. (Otherwise, it's just a regular Starbucks.)
(5)Robert S.
This Starbucks is right across the street from the Metra station in Hanover Park so I can get my coffee when I drop Greg off to head into the city before I head to work So I stopped in here today and got a Iced Coffee to take to work with me, that way I don't have to stop at the Oasis on I -80 to get Coffee and also I don't have to wait the almost 2 hours it takes to drive there good service and really clean store and with the free Wi-Fi now you can stop and check your email
(4)Bianca C.
The closest Starbucks to me. It's about a 15 - 20 minute walk from my house so that's most definitely convenient. I am a Starbucks addict and I'm not afraid to admit that. Haha. The workers I've seen here have been there for ages and they are all so nice. I go here so often.
(5)Jennifer S.
It's time for an upgrade! I have stuck to the drive thru and I have been pleased with their speediness and excellent service. Even when the iPhone app led me astray, my barista didn't. She suggested a delicious yogurt parfait that kicked off my Friday morning just right! An oatmeal cookie (to be eaten at a later time) and I was a set! They are very quick and the right amount amount of nice. :-)
(4)Nic Z.
This is a really nice location. The interior has a variety of seating (more comfy, less wooden) and is well-arranged. Staff were pleasant and... I got to have my coffee in a big comfy couch. Woooo! :)
(5)Benjamin B.
They always do my coffee right when I come here for business meetings! Great location.
(5)Paul S.
The interior of this Starbucks is on the smaller side. As it is located literally right across from the Lake Street Metra station, this place is packed with a capital "P" on the weekday mornings. Without a doubt, you'll get faster service if you use the drive-thru. The interior of the store is cozy, with benches, tables and a few lounge chairs if you wish to read a book or curl up with your laptop. Wifi is offered at this location. Thankfully, the staff is also very friendly and work hard to get through the orders quickly.
(4)Brian P.
Always great service! The coffee is made just right !!! Drive thru moves very fast as well!!
(4)Nelson M.
Restaurant review A life saver during your zombie commute. This would be perfectly situated if it was placed inside the Metra station across the street, but that would just be too easy. Service is quick and they always get your order right. Pro: fast, convenient for the morning commute Cons: wish it was connected to the metra station Hidden gem: Free wifi service. Make sure you use your starbucks rewards here....
(4)Ryan G.
Need faster service or less idle chit chat when there is a line and people, myself included, have a train to catch. I understand the whole Starbucks experience, but ask that person to step aside so the next customer can be helped; has happened more than once or twice unfortunately.
(2)Jim T.
Just love my Starbucks fix. Great friendly staff.
(5)