This food is greasy and bad for you, just like any other fast food place. But when you're hungry late at night, it satisfies your cravings. The service is terrible at this location, especially at night. You are seated and it takes a good 10 minutes for someone to come by and take your order. Or you will order a salad or soup before your meal, and the waitress/waiter either forgets it and charges it on your bill, or takes forever to bring it and then you're barely finished eating it by the time your food comes. Also, once your waiter/waitress brings your food, they leave the bill on your table and completely disappear. Then they sit by the kitchen talking with their coworkers when you want their attention because you want to order something else, or want a refill on your drink. If you go here, don't expect to be in and out fast. The waiters and waitresses stand around and talk for most of the time. Then it takes forever to get their attention again once they take off and they've already brought you your food. The service is terrible all the time, busy or not. The waiters and waitresses just stand around and act like they have nothing to do. I only come here because its open late, but the service is terrible!
(2)
Marie N.
My compliments to all of the workers on the afternoon shift of 9/25/11. We had a wonderful lunch here. Chicken fingers, chili mac, sliders, fries and the double chocolate milkshake were wonderful. Lunch for the 3 of us was under $25.00, including tip.Good service, good food and good prices.
(5)
Yvonne O.
Who doesn't love Steak'n Shake? They now have a few new things on the menu, including breakfast tacos and cinnamon rolls. I love that I can get breakfast (as long as you are there before 11) and the husband can get his bacon double cheeseburger. I often get the biscuits and gravy, but I also love the pancakes and egg plate with bacon. And, don't forget the normal size glasses of orange juice! No shot glasses here - hooray!
(4)
Katherine B.
They have great fresh burgers and fries. I might skip the breakfast next time though.
(4)
Victoria O.
Steak and Shake is my 'go to' fast food meal, and this one is closest to me. Cheeseburger, chili, fries, and a large milk (yes, milk) is my meal of choice. Yum, all the way around. My husband likes the double cheeseburger or the patty melt. The shakes are tasty too. We are always happy and full after this meal, which sets us back, oh...16 bucks? The place is clean and tidy and the servers are always efficient and friendly as well.
(5)
s l.
I visit this restaurant once in a while (the quality at Steak 'N Shake has really gone downhill, unfortunately), and I might give it more of a chance if the parking lot weren't so dirty (spilled drinks, trash thrown in the bushes, dumped take-out bags everywhere). If the outside is trashy, it makes me wonder what's going on inside. Plus, the food is often cold (especially the fries, which are stiff as a board and greasy).
(2)
Justin R.
Typically very good. I've only got their burgers (They supposedly prefer them to be called 'steakburgers' at least on their commercials, heh) I've always been happy with their food. I've usually been through their drive-thru, but went inside once, and they have very polite waitstaff. You don't stand in a line in front of five or so cash registers where maybe one is being used. They bring you a menu and all that, it's still fast food, and at fast food prices, I guess the only difference is that you could leave them a tip, but perhaps not a big one (tip) since they really only refill your water or whatnot... This location is open 24 hours, I think that includes dining inside.
(4)
m l.
OK so the server was so friendly. the wait to be seated was long so we seated ourselves. it was a Sunday night my sister, her son and I had gone visit relatives at Downers grove. the meat in the burgers was not as good as i remembered it to be.
(2)
Melissa T.
I've worked at the Darien location over the past three summers, so I know the Steak 'n Shake company pretty well. I don't know much about the Downers Grove location, but I couldn't find the Darien Steak 'n Shake on Yelp. Steak 'n Shake is super casual, and grabbing something really greasy and a shake at 3 a.m. doesn't really get any better. Check out the Frisco Melt or a steakburger, and you have to have a shake. My current favorite shake is the strawberry frozen yogurt, and I put hot fudge in it. (So much for healthy...) Check out the dessert menu also. Although the shakes rock, the brownie sundae is also really, really good. Oh, and make sure to tip your server well. ;-) We work hard for you guys!
(4)
kristen s.
as much as i used to love coming here late at night (before the smoking ban) to get a milkshake and sit for hours with my friends, i think i've gotten sick EVERY time i've eaten the food here. the service is pretty good, we usually have the same waiter and she's fantastic. some of the other ones leave a bit to be desired.
(1)
Ricky B.
Seeing as I recently moved to the city, this used to be the closest steak n shake to my neighborhood. I fricking love steak n shake for 2 reasons, the most important being their frisco melt, its so damn good. It might sound weird but the frisco melt is just a patty melt with thousand island dressing on it, its honestly the only thing that ive ever eaten there. The other reason I like steak n' shake is im pretty sure that they are open 24 hours..somenights after a long night drinking downtown we used to make the trek out there for a frisco melt..and it was always worth it.
(5)
Jason H.
This place sucks worse than most steak and pukes. Horrible prices, food, and especially horrible service.
(1)
Jeff D.
Place is always understaffed food is good but they need a manager to run the place properly its dirty and in organized waiters shirt looks like he squatted dressing all over it is definitely time for a new one they have good shakes
(1)
Aaron T.
This seemed like a regular steak n shake that I remember going to many years ago. Same cleanliness and service as any fast food type restaurant. Not sure why people go here thinking it is going to be a 5 star steak house and then leave a 1 star review. Great shakes, but mediocre food and service. It is what it is meant to be.
(4)
Emily L.
Like many others said, this location is dirty! The floors looked like they hadn't been moped in weeks and we sat next to a dirty table pretty much the whole time. The food wasn't bad, & service was ok. It has to be under poor management, no good manager would let their restaurant get that filthy. I'd drive the extra 15 minutes to go to another location. Unfortunate.
(2)
Lorenze G.
I have been to this location a few times already and I must say that it is time for a review. First of all, I have always loved Steak 'n Shake ever since I have tried their burgers and shakes back in St. Louis. With high hopes, I found a Steak 'n Shake close to our apartment and decided to venture out hoping that my expectations will be met or better yet, exceeded. The first few visits went ok. Food was good, shakes better. The service was alright and I did not notice any stray hairs nor felt anything that resembles the sliminess and stickiness of spit so I was happy. The most recent visit was not that good of an experience at all. It was a late night trip with my girlfriend to satisfy our late night hunger (mostly my hunger.) Anyway, I distinctly remember ordering a chili, a burger, a large order of fries, and lemonade. When my chili arrived, the noodles were cold -- fresh from the refrigerator. The sauce was barely even warm. Guess they didn't warm it enough in the microwave. I should have just sent it back. However, the thought of having unwanted spit or boogers in my food terrified me so I maned up and ate my chili. Burgers came out good as always, fries were alright. The night would have been better and maybe I could have enjoyed my cold chili if only we had a different waitress. Our waitress was less than a saint. She gave us the vibe that she did not want to be there at all and she made sure that we, the customers, felt it. She was very unpleasant not just to us, but to the other tables she waited for as well. My girlfriend usually does not complain when it comes to bad service (because I speak up enough for the both of us) but this was a different situation. She was the one who was unsatisfied with her service which is a record since she is the one who tells me to shake a bad service off. If it was bad for her, then the service was indeed horrible. I also noticed that a lot of tables haven't been cleaned and was sitting there waiting for christmas. They took their time to clean them which was really disgusting and unappetizing. This happened not only once, but to every visit in this Steak 'n Shake. So as I close this review, I can proudly say that we will never come back to this Steak 'n Shake and if you are smart, you will avoid this location too.
(1)
Shannon W.
I normally love Steak 'n Shake but this one is horrible! The service is terrible! The waitress never came back with our silverware and at one point my boyfriend went behind the station and just grabbed the silverware. The food was not the best and most of the tables had dirty dishes all over them. I don't think I can ever go back to this location...soo disappointed.
(1)
LOIS B.
It has been a number of years since I visited Steak'n Shake, and this was my first visit to this particular one. I stopped to pick up a milk shake for someone I was going to visit at the rehab center. There is one drive up window. The person working that window takes your order, takes your money when you get up to the window, makes change, and then prepares your meal. Now, I don't work for the Board of Health, but can he do that? Fortunately, my order consisted of only a milk shake, but I have NEVER waited 20 minutes in a drive up line of 4 cars. The entire time I never saw him with plastic gloves on. And, this was during lunch time. Drive past.
(1)
Yelp B.
Staff goofing off too much, manager doesn't care...food was sloppy First time going and never coming back
(1)
Clarissa I.
I had not been to a steak n shake in years! My bf loves the shakes so we decided to check this one out. When we first walk in the manager greeted us and asked where we'd like to sit. I prefer booths but the only available one was dirty, so he had a bus boy clean it up right away (First star) I ordered the double cheeseburger and a smores shake. It was AMAZING! (Second star) The third star I would give to the overall experience I had while dining. It was good not great. The reason for not giving them a higher score is because of the smell of B.O when you first walk in and the time it took for us to be waited on once seated. Our server, Brandon, did not give us his undivided attention. I felt it was because he was the only waiter assisting the customers. Another negative was i received my milk shake in bad condition. It had poured over the edge (along with the whip cream) and down the glass making it a really sticky situation and all they did was bring me napkins so that I can clean the mess THEY made.
(3)
Rick C.
I used to like Steak and Shake years ago, I've been to this 3 time's in the last year and have never received what I ordered! The store is dirty, the help is sad, poorly trained I'm hopping is the reason for the terrible service. Do yourself a favor and drive down the road to Culvers, better service and better food!
(1)
Laura G.
I ordered a brownie sundae through the drive thru about ten minutes ago and after finally getting home to eat it, I find my cup is empty of any brownie. Upset doesn't even begin to cover it. It's the main component; how do you forget?
(1)
Noelle V.
This Steak and Shake is dirty but the only one in the area that is open after midnight. Service can be a lot better but usually when I go there its at night and I can't blame them for the lack of service.
(2)
Chris S.
This Steak N' Shake is pretty good overall in terms of food, service, and such, but the best part of this location is the furries that all get together here nearly every time I show up here. It provides a fascinating yet somehow appropriate background to a Steak N' Shake at midnight on a Saturday. Too funny and always delicious, it distracts one from the hypertension being caused.
(4)
EL Y.
I got my food handed to me and the guy said this could be your food but can't make any promises. Thought he was trying to be funny until I got home and it wasn't my order and the food was cold. Disappointing.
(2)
Eli H.
It's Steak'n Shake. Food is mediocre at best, it'd be hard for service to be worse than it is, but none of this seems to matter when you're hungry at 3:00 AM. What more needs to be said?
(2)
Mark H.
Are you kidding me! They give every one else's their food then inform me that they just started making mine. Come on guys, they then give me the wrong meal again. Middle schoolers could run a food joint better. The only pluses to this place is that its 24/7 and cheap.
(1)
Amanda W.
Save yourself the hassle and don't come here during the night. Walked in at 2:30 am and there was maybe 5 people in the restaurant .... and only 2 people working. 1 on the grill and one server. It took me 10 minutes for someone to just acknowledge me, and to place an order for carry out. Then I proceeded to wait another 15 minutes for my order of a burger, a frisco melt, a taco salad and 2 shakes. When my bag was given to me, I was missing my taco bell and shakes. The grill cook got my my taco salad, and I noticed there was no chilli or cheese for my fries. I asked nicely for the grill cook to just throw in a couple cheeses for my fries and don't worry about the chilli, and he rolled his eyes, spun around and sighed REALLY loudly. Uhm, excuse me? Sorry to inconvenience you for YOUR screw up! When he came back he put the cheese in the bag and walked away. No "sorry I screwed up" or anything!! I couldn't believe it!! I then waited an EXTRA 15 minutes just to get my shakes! Our fries were old and stale. You can tell they have been sitting there for a very, very long time. My frisco melt was extremely greasy and disgusting!! Oh my goodness, I couldn't even eat it. It was like eating a patty of lard. The shakes were the only good part. I enjoyed mine. I haven't had much luck with Steak'n Shake, I figured I could give this place the benefit of the doubt. It seems like this was just the final nail in the coffin for me. Nope, never again!
(1)
Grace T.
Terrible. I got an account on yelp in steak and shake because it was so aweful. Waited 40 minutes for our drinks. Got here before a convention got here (about 15 minutes before) and got our food AFTER EVERYONE ELSE. more then dissatisfied, which is funny considering the plaque that reads "satisfaction guaranteed" is next to the door. It has now been 1 hour and 16 minutes and no check. My boyfriend had to go to the kitchen to ask for our refills. TERRIBLE. For a place with a drive through, this is mad. Wish I could stop anybody from going there. It's great if you like being forgotten...
(1)
Jorge S.
RACIST!!! Clearly they are racist in this place they have us waiting 30 minutes and they were taking care of people who was behind us, waitress was super friendly with the person in the table next to us and super rude with us ,no water offered plus another 20 minutes of waiting for the food TERRIBLE service not coming back again , so sad that they hire ppl like that, and when we told they manager we just got a "I'm sorry to hear that"
(1)
Dan B.
Steak'N Shake is popular casual dining/fast food restaurant located off of Ogden Avenue in Downers Grove. The first thing to comment on is the service here. It took me around 10 minutes after sitting down for someone to actually come and ask if they were ready to take my order. Now if it were busy I would have been fine with the wait, but they weren't particularly busy at all with at most 1/4 of the tables and booths in use. Once I was finally able to I ordered the Chicago style hot dog, being a big chain I didn't come in with high expectations for this hot dog. As I pulled open the menu I thought to myself "How can this possibly be worse than the Sonic Drive-In Chicago style hot dog". Well, I was about to find out. For starters it doesn't look like a Chicago style hot dog. It has a non poppy seed bun, the hot dog is cut straight up the middle so all the juices and flavor soak out, the type of pickle used is a far cry from the pickle spears or slices used, the bun itself seems grilled so it's hard, and there's no attempt at even distribution of condiments. The question is, how did it taste? Well quite frankly it tasted even worse than it looked. The peppers included were way too hot, the hot dog sausage itself had an odd flavor, the relish used while the right color was too sweet, the pickles just added to the sweetness. This hot dog is flat out awful. I wouldn't say this is the absolute worst Chicago style hot dog I've found. But it's right towards the top. Avoid the Chicago style hot dog here, it's not even worth looking at the menu picture as it will ruin your appetite.
(1)
Enna S.
Great servers, really fast service, especially for a Steak N Shake.
(5)
Jeffery S.
I keep getting these Steak and Shake coupons in the mail with all these great bargains and specials, one afternoon I caved in and decided to stop in this location. Place was in a state of slight chaos, apparently there was this 2:30 pm hunger crunch so there were a lot of people here. We waited for about five minutes before being seated and another 10 before getting a menu. I ordered a double steakburger with fries and a side of chili. My date ordered some jalapeno burger (not really sure if that's what they call it). She ordered the jalapeno burger because of the avacado and forgot to tell them to hold the jack cheese, which she doesn't like. So when she gave me the sad eye treatment, we ended up swapping burgers. To be honest, the guacamole made the burger messy to eat and the flavor overwhelmed the taste of the sandwich, which was a bit tasteless to begin with. Upside of the meal were the shoestring fries which were pretty good. Chili was subpar, the beans were cooked with the chili giving it a beany creamy texture. I like the old downstate style where the chili is dumped on top of the beans. My companion also ordered cheese to go with her fries and onion rings. Cheese was standard cheese whiz and onion rings were OK but really greasy. Overall, the place could have rated a three star, but slow service and being grimy without charm knocked them down a notch.
(2)
John K.
The service is terrible. Slowest service I think i have ever received. Went here late night and they probably had two people working. I stood at the doorway and waited to be seated, but no one seated us. We walked out.
(1)
Jake B.
Well I don't get why we have to wait like 10 minutes to be seated but the service is good overall. The guy was really busy and it seems he was working hard but none if the other workers seem to care about us. I would've gave this place a one if it wander for the worker that is trying his best to serve almost everyone in the resturaunt and the cooks the other workers just sit there at stare at you like your an alien. The decorations here are nice but it seems like stuff is beginning to fall apart also it is very hot in here. We accidentally hit a sign and it almost fell apart which is kind of shows me that they don't seem to care about their decoration. Our servers name was Anthony and he was the guy that was really trying his best to make everyone happy. I really want to give him good props he really deserves a promotion . Overall good place to take your friends and family to this place and enjoy the shake oh yeah I forgot the shakes here are really good !
(3)
Erin L.
I haven't eaten at Steak n Shake since my drunk-night college trips back in the day. I'm proud (and slightly embarrassed) to admit, I can still hang until 2am and make these drunken visits. Go me. It's shitty, greasy food and that, my friends is exactly what hits the spot at 2am Sunday morning. If there is no alcohol in me, you better believe you won't find me here. Blech.
(3)
Joe P.
Mad props to the night crew. They're the bomb digity. Nice, polite, and the one lady even went an extra extra mile and gave me a menu twice when I was at the drive thru as in she came out of the restaurant... Thanks a lot
(4)
LJ J.
Great food and shakes but horribly poor service and possibly racist White people get attended to and myself (Mexican) ignored My son and I stood at the "please wait to be seated" sign for 10 minutes with tables open before I asked one of the many male employees looking at me if I could anywhere He rudely shook his head no and sent a female employee to seat me Two waitresses - one older and one younger - both seemed to just ignore us until I asked for - napkins / our food / our shakes They had a large group of baseball players but they were done eating One white male employee just stood around Shitty service !!!
(1)
Victor R.
Worst food poisoning I and my friend ever got from fast food. You know - the minute it starts - everything tastes like you are eating aluminum foil. We should've noticed when the chef or line cook whatever they call him was sneezing up a storm in the kitchen. The waitstaff is always nice - don't get me wrong - it was the way the refund or apology never happened and Discover would not let me refuse the purchase. It was $15 lousy bucks and Steak N Shake corporate in downstate Illinois would attempt to call me at the weirdest hours and when I would call corporate back - I never got a response. I contacted DuPage Health and told them that we got sick. Hopefully some feathers were ruffled. Note: This happened about 6 years ago - just want to say that I have been Steak n Shake free!!
(1)
Hiep T.
I would only come back to this place for their patty melt and cherry limeade. The burger was so soggy and greasy that I threw it away after just two bites and the fries were flavorless. The milkshake was ok, but for that price I expected it to be better. The cherry limeade is refreshing and the patty melt is delicious. It was a little bit greasy, but it was worth the calories. The staffs were friendly and quick service.
(3)
Bryan L.
Dirty!!! Worst food around town! I had decided to eat lunch here only to discover greasy over cooked burger and fries.. Skip this place and eat elsewhere. Please clean your washroom and sweep under the tables. Dirty Dirty..
(1)
Roger K.
Went with the grandkids. I know, I know five stars. Everyone agreed the food was fine. Service from Thomas was great. All the stars must have been aligned.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch, Late Night, Dessert Parking : Private Lot Bike Parking : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Wi-Fi : No Has TV : No Waiter Service : Yes Drive-Thru : Yes Caters : No
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Jen K.
This food is greasy and bad for you, just like any other fast food place. But when you're hungry late at night, it satisfies your cravings. The service is terrible at this location, especially at night. You are seated and it takes a good 10 minutes for someone to come by and take your order. Or you will order a salad or soup before your meal, and the waitress/waiter either forgets it and charges it on your bill, or takes forever to bring it and then you're barely finished eating it by the time your food comes. Also, once your waiter/waitress brings your food, they leave the bill on your table and completely disappear. Then they sit by the kitchen talking with their coworkers when you want their attention because you want to order something else, or want a refill on your drink. If you go here, don't expect to be in and out fast. The waiters and waitresses stand around and talk for most of the time. Then it takes forever to get their attention again once they take off and they've already brought you your food. The service is terrible all the time, busy or not. The waiters and waitresses just stand around and act like they have nothing to do. I only come here because its open late, but the service is terrible!
(2)Marie N.
My compliments to all of the workers on the afternoon shift of 9/25/11. We had a wonderful lunch here. Chicken fingers, chili mac, sliders, fries and the double chocolate milkshake were wonderful. Lunch for the 3 of us was under $25.00, including tip.Good service, good food and good prices.
(5)Yvonne O.
Who doesn't love Steak'n Shake? They now have a few new things on the menu, including breakfast tacos and cinnamon rolls. I love that I can get breakfast (as long as you are there before 11) and the husband can get his bacon double cheeseburger. I often get the biscuits and gravy, but I also love the pancakes and egg plate with bacon. And, don't forget the normal size glasses of orange juice! No shot glasses here - hooray!
(4)Katherine B.
They have great fresh burgers and fries. I might skip the breakfast next time though.
(4)Victoria O.
Steak and Shake is my 'go to' fast food meal, and this one is closest to me. Cheeseburger, chili, fries, and a large milk (yes, milk) is my meal of choice. Yum, all the way around. My husband likes the double cheeseburger or the patty melt. The shakes are tasty too. We are always happy and full after this meal, which sets us back, oh...16 bucks? The place is clean and tidy and the servers are always efficient and friendly as well.
(5)s l.
I visit this restaurant once in a while (the quality at Steak 'N Shake has really gone downhill, unfortunately), and I might give it more of a chance if the parking lot weren't so dirty (spilled drinks, trash thrown in the bushes, dumped take-out bags everywhere). If the outside is trashy, it makes me wonder what's going on inside. Plus, the food is often cold (especially the fries, which are stiff as a board and greasy).
(2)Justin R.
Typically very good. I've only got their burgers (They supposedly prefer them to be called 'steakburgers' at least on their commercials, heh) I've always been happy with their food. I've usually been through their drive-thru, but went inside once, and they have very polite waitstaff. You don't stand in a line in front of five or so cash registers where maybe one is being used. They bring you a menu and all that, it's still fast food, and at fast food prices, I guess the only difference is that you could leave them a tip, but perhaps not a big one (tip) since they really only refill your water or whatnot... This location is open 24 hours, I think that includes dining inside.
(4)m l.
OK so the server was so friendly. the wait to be seated was long so we seated ourselves. it was a Sunday night my sister, her son and I had gone visit relatives at Downers grove. the meat in the burgers was not as good as i remembered it to be.
(2)Melissa T.
I've worked at the Darien location over the past three summers, so I know the Steak 'n Shake company pretty well. I don't know much about the Downers Grove location, but I couldn't find the Darien Steak 'n Shake on Yelp. Steak 'n Shake is super casual, and grabbing something really greasy and a shake at 3 a.m. doesn't really get any better. Check out the Frisco Melt or a steakburger, and you have to have a shake. My current favorite shake is the strawberry frozen yogurt, and I put hot fudge in it. (So much for healthy...) Check out the dessert menu also. Although the shakes rock, the brownie sundae is also really, really good. Oh, and make sure to tip your server well. ;-) We work hard for you guys!
(4)kristen s.
as much as i used to love coming here late at night (before the smoking ban) to get a milkshake and sit for hours with my friends, i think i've gotten sick EVERY time i've eaten the food here. the service is pretty good, we usually have the same waiter and she's fantastic. some of the other ones leave a bit to be desired.
(1)Ricky B.
Seeing as I recently moved to the city, this used to be the closest steak n shake to my neighborhood. I fricking love steak n shake for 2 reasons, the most important being their frisco melt, its so damn good. It might sound weird but the frisco melt is just a patty melt with thousand island dressing on it, its honestly the only thing that ive ever eaten there. The other reason I like steak n' shake is im pretty sure that they are open 24 hours..somenights after a long night drinking downtown we used to make the trek out there for a frisco melt..and it was always worth it.
(5)Jason H.
This place sucks worse than most steak and pukes. Horrible prices, food, and especially horrible service.
(1)Jeff D.
Place is always understaffed food is good but they need a manager to run the place properly its dirty and in organized waiters shirt looks like he squatted dressing all over it is definitely time for a new one they have good shakes
(1)Aaron T.
This seemed like a regular steak n shake that I remember going to many years ago. Same cleanliness and service as any fast food type restaurant. Not sure why people go here thinking it is going to be a 5 star steak house and then leave a 1 star review. Great shakes, but mediocre food and service. It is what it is meant to be.
(4)Emily L.
Like many others said, this location is dirty! The floors looked like they hadn't been moped in weeks and we sat next to a dirty table pretty much the whole time. The food wasn't bad, & service was ok. It has to be under poor management, no good manager would let their restaurant get that filthy. I'd drive the extra 15 minutes to go to another location. Unfortunate.
(2)Lorenze G.
I have been to this location a few times already and I must say that it is time for a review. First of all, I have always loved Steak 'n Shake ever since I have tried their burgers and shakes back in St. Louis. With high hopes, I found a Steak 'n Shake close to our apartment and decided to venture out hoping that my expectations will be met or better yet, exceeded. The first few visits went ok. Food was good, shakes better. The service was alright and I did not notice any stray hairs nor felt anything that resembles the sliminess and stickiness of spit so I was happy. The most recent visit was not that good of an experience at all. It was a late night trip with my girlfriend to satisfy our late night hunger (mostly my hunger.) Anyway, I distinctly remember ordering a chili, a burger, a large order of fries, and lemonade. When my chili arrived, the noodles were cold -- fresh from the refrigerator. The sauce was barely even warm. Guess they didn't warm it enough in the microwave. I should have just sent it back. However, the thought of having unwanted spit or boogers in my food terrified me so I maned up and ate my chili. Burgers came out good as always, fries were alright. The night would have been better and maybe I could have enjoyed my cold chili if only we had a different waitress. Our waitress was less than a saint. She gave us the vibe that she did not want to be there at all and she made sure that we, the customers, felt it. She was very unpleasant not just to us, but to the other tables she waited for as well. My girlfriend usually does not complain when it comes to bad service (because I speak up enough for the both of us) but this was a different situation. She was the one who was unsatisfied with her service which is a record since she is the one who tells me to shake a bad service off. If it was bad for her, then the service was indeed horrible. I also noticed that a lot of tables haven't been cleaned and was sitting there waiting for christmas. They took their time to clean them which was really disgusting and unappetizing. This happened not only once, but to every visit in this Steak 'n Shake. So as I close this review, I can proudly say that we will never come back to this Steak 'n Shake and if you are smart, you will avoid this location too.
(1)Shannon W.
I normally love Steak 'n Shake but this one is horrible! The service is terrible! The waitress never came back with our silverware and at one point my boyfriend went behind the station and just grabbed the silverware. The food was not the best and most of the tables had dirty dishes all over them. I don't think I can ever go back to this location...soo disappointed.
(1)LOIS B.
It has been a number of years since I visited Steak'n Shake, and this was my first visit to this particular one. I stopped to pick up a milk shake for someone I was going to visit at the rehab center. There is one drive up window. The person working that window takes your order, takes your money when you get up to the window, makes change, and then prepares your meal. Now, I don't work for the Board of Health, but can he do that? Fortunately, my order consisted of only a milk shake, but I have NEVER waited 20 minutes in a drive up line of 4 cars. The entire time I never saw him with plastic gloves on. And, this was during lunch time. Drive past.
(1)Yelp B.
Staff goofing off too much, manager doesn't care...food was sloppy First time going and never coming back
(1)Clarissa I.
I had not been to a steak n shake in years! My bf loves the shakes so we decided to check this one out. When we first walk in the manager greeted us and asked where we'd like to sit. I prefer booths but the only available one was dirty, so he had a bus boy clean it up right away (First star) I ordered the double cheeseburger and a smores shake. It was AMAZING! (Second star) The third star I would give to the overall experience I had while dining. It was good not great. The reason for not giving them a higher score is because of the smell of B.O when you first walk in and the time it took for us to be waited on once seated. Our server, Brandon, did not give us his undivided attention. I felt it was because he was the only waiter assisting the customers. Another negative was i received my milk shake in bad condition. It had poured over the edge (along with the whip cream) and down the glass making it a really sticky situation and all they did was bring me napkins so that I can clean the mess THEY made.
(3)Rick C.
I used to like Steak and Shake years ago, I've been to this 3 time's in the last year and have never received what I ordered! The store is dirty, the help is sad, poorly trained I'm hopping is the reason for the terrible service. Do yourself a favor and drive down the road to Culvers, better service and better food!
(1)Laura G.
I ordered a brownie sundae through the drive thru about ten minutes ago and after finally getting home to eat it, I find my cup is empty of any brownie. Upset doesn't even begin to cover it. It's the main component; how do you forget?
(1)Noelle V.
This Steak and Shake is dirty but the only one in the area that is open after midnight. Service can be a lot better but usually when I go there its at night and I can't blame them for the lack of service.
(2)Chris S.
This Steak N' Shake is pretty good overall in terms of food, service, and such, but the best part of this location is the furries that all get together here nearly every time I show up here. It provides a fascinating yet somehow appropriate background to a Steak N' Shake at midnight on a Saturday. Too funny and always delicious, it distracts one from the hypertension being caused.
(4)EL Y.
I got my food handed to me and the guy said this could be your food but can't make any promises. Thought he was trying to be funny until I got home and it wasn't my order and the food was cold. Disappointing.
(2)Eli H.
It's Steak'n Shake. Food is mediocre at best, it'd be hard for service to be worse than it is, but none of this seems to matter when you're hungry at 3:00 AM. What more needs to be said?
(2)Mark H.
Are you kidding me! They give every one else's their food then inform me that they just started making mine. Come on guys, they then give me the wrong meal again. Middle schoolers could run a food joint better. The only pluses to this place is that its 24/7 and cheap.
(1)Amanda W.
Save yourself the hassle and don't come here during the night. Walked in at 2:30 am and there was maybe 5 people in the restaurant .... and only 2 people working. 1 on the grill and one server. It took me 10 minutes for someone to just acknowledge me, and to place an order for carry out. Then I proceeded to wait another 15 minutes for my order of a burger, a frisco melt, a taco salad and 2 shakes. When my bag was given to me, I was missing my taco bell and shakes. The grill cook got my my taco salad, and I noticed there was no chilli or cheese for my fries. I asked nicely for the grill cook to just throw in a couple cheeses for my fries and don't worry about the chilli, and he rolled his eyes, spun around and sighed REALLY loudly. Uhm, excuse me? Sorry to inconvenience you for YOUR screw up! When he came back he put the cheese in the bag and walked away. No "sorry I screwed up" or anything!! I couldn't believe it!! I then waited an EXTRA 15 minutes just to get my shakes! Our fries were old and stale. You can tell they have been sitting there for a very, very long time. My frisco melt was extremely greasy and disgusting!! Oh my goodness, I couldn't even eat it. It was like eating a patty of lard. The shakes were the only good part. I enjoyed mine. I haven't had much luck with Steak'n Shake, I figured I could give this place the benefit of the doubt. It seems like this was just the final nail in the coffin for me. Nope, never again!
(1)Grace T.
Terrible. I got an account on yelp in steak and shake because it was so aweful. Waited 40 minutes for our drinks. Got here before a convention got here (about 15 minutes before) and got our food AFTER EVERYONE ELSE. more then dissatisfied, which is funny considering the plaque that reads "satisfaction guaranteed" is next to the door. It has now been 1 hour and 16 minutes and no check. My boyfriend had to go to the kitchen to ask for our refills. TERRIBLE. For a place with a drive through, this is mad. Wish I could stop anybody from going there. It's great if you like being forgotten...
(1)Jorge S.
RACIST!!! Clearly they are racist in this place they have us waiting 30 minutes and they were taking care of people who was behind us, waitress was super friendly with the person in the table next to us and super rude with us ,no water offered plus another 20 minutes of waiting for the food TERRIBLE service not coming back again , so sad that they hire ppl like that, and when we told they manager we just got a "I'm sorry to hear that"
(1)Dan B.
Steak'N Shake is popular casual dining/fast food restaurant located off of Ogden Avenue in Downers Grove. The first thing to comment on is the service here. It took me around 10 minutes after sitting down for someone to actually come and ask if they were ready to take my order. Now if it were busy I would have been fine with the wait, but they weren't particularly busy at all with at most 1/4 of the tables and booths in use. Once I was finally able to I ordered the Chicago style hot dog, being a big chain I didn't come in with high expectations for this hot dog. As I pulled open the menu I thought to myself "How can this possibly be worse than the Sonic Drive-In Chicago style hot dog". Well, I was about to find out. For starters it doesn't look like a Chicago style hot dog. It has a non poppy seed bun, the hot dog is cut straight up the middle so all the juices and flavor soak out, the type of pickle used is a far cry from the pickle spears or slices used, the bun itself seems grilled so it's hard, and there's no attempt at even distribution of condiments. The question is, how did it taste? Well quite frankly it tasted even worse than it looked. The peppers included were way too hot, the hot dog sausage itself had an odd flavor, the relish used while the right color was too sweet, the pickles just added to the sweetness. This hot dog is flat out awful. I wouldn't say this is the absolute worst Chicago style hot dog I've found. But it's right towards the top. Avoid the Chicago style hot dog here, it's not even worth looking at the menu picture as it will ruin your appetite.
(1)Enna S.
Great servers, really fast service, especially for a Steak N Shake.
(5)Jeffery S.
I keep getting these Steak and Shake coupons in the mail with all these great bargains and specials, one afternoon I caved in and decided to stop in this location. Place was in a state of slight chaos, apparently there was this 2:30 pm hunger crunch so there were a lot of people here. We waited for about five minutes before being seated and another 10 before getting a menu. I ordered a double steakburger with fries and a side of chili. My date ordered some jalapeno burger (not really sure if that's what they call it). She ordered the jalapeno burger because of the avacado and forgot to tell them to hold the jack cheese, which she doesn't like. So when she gave me the sad eye treatment, we ended up swapping burgers. To be honest, the guacamole made the burger messy to eat and the flavor overwhelmed the taste of the sandwich, which was a bit tasteless to begin with. Upside of the meal were the shoestring fries which were pretty good. Chili was subpar, the beans were cooked with the chili giving it a beany creamy texture. I like the old downstate style where the chili is dumped on top of the beans. My companion also ordered cheese to go with her fries and onion rings. Cheese was standard cheese whiz and onion rings were OK but really greasy. Overall, the place could have rated a three star, but slow service and being grimy without charm knocked them down a notch.
(2)John K.
The service is terrible. Slowest service I think i have ever received. Went here late night and they probably had two people working. I stood at the doorway and waited to be seated, but no one seated us. We walked out.
(1)Jake B.
Well I don't get why we have to wait like 10 minutes to be seated but the service is good overall. The guy was really busy and it seems he was working hard but none if the other workers seem to care about us. I would've gave this place a one if it wander for the worker that is trying his best to serve almost everyone in the resturaunt and the cooks the other workers just sit there at stare at you like your an alien. The decorations here are nice but it seems like stuff is beginning to fall apart also it is very hot in here. We accidentally hit a sign and it almost fell apart which is kind of shows me that they don't seem to care about their decoration. Our servers name was Anthony and he was the guy that was really trying his best to make everyone happy. I really want to give him good props he really deserves a promotion . Overall good place to take your friends and family to this place and enjoy the shake oh yeah I forgot the shakes here are really good !
(3)Erin L.
I haven't eaten at Steak n Shake since my drunk-night college trips back in the day. I'm proud (and slightly embarrassed) to admit, I can still hang until 2am and make these drunken visits. Go me. It's shitty, greasy food and that, my friends is exactly what hits the spot at 2am Sunday morning. If there is no alcohol in me, you better believe you won't find me here. Blech.
(3)Joe P.
Mad props to the night crew. They're the bomb digity. Nice, polite, and the one lady even went an extra extra mile and gave me a menu twice when I was at the drive thru as in she came out of the restaurant... Thanks a lot
(4)LJ J.
Great food and shakes but horribly poor service and possibly racist White people get attended to and myself (Mexican) ignored My son and I stood at the "please wait to be seated" sign for 10 minutes with tables open before I asked one of the many male employees looking at me if I could anywhere He rudely shook his head no and sent a female employee to seat me Two waitresses - one older and one younger - both seemed to just ignore us until I asked for - napkins / our food / our shakes They had a large group of baseball players but they were done eating One white male employee just stood around Shitty service !!!
(1)Victor R.
Worst food poisoning I and my friend ever got from fast food. You know - the minute it starts - everything tastes like you are eating aluminum foil. We should've noticed when the chef or line cook whatever they call him was sneezing up a storm in the kitchen. The waitstaff is always nice - don't get me wrong - it was the way the refund or apology never happened and Discover would not let me refuse the purchase. It was $15 lousy bucks and Steak N Shake corporate in downstate Illinois would attempt to call me at the weirdest hours and when I would call corporate back - I never got a response. I contacted DuPage Health and told them that we got sick. Hopefully some feathers were ruffled. Note: This happened about 6 years ago - just want to say that I have been Steak n Shake free!!
(1)Hiep T.
I would only come back to this place for their patty melt and cherry limeade. The burger was so soggy and greasy that I threw it away after just two bites and the fries were flavorless. The milkshake was ok, but for that price I expected it to be better. The cherry limeade is refreshing and the patty melt is delicious. It was a little bit greasy, but it was worth the calories. The staffs were friendly and quick service.
(3)Bryan L.
Dirty!!! Worst food around town! I had decided to eat lunch here only to discover greasy over cooked burger and fries.. Skip this place and eat elsewhere. Please clean your washroom and sweep under the tables. Dirty Dirty..
(1)Roger K.
Went with the grandkids. I know, I know five stars. Everyone agreed the food was fine. Service from Thomas was great. All the stars must have been aligned.
(5)