The only reason I'm writing a review is to let people know that this location has a Repeater Eater card--buy 10 subs, get 1 free. A nice touch for us regular customers that you don't find at a lot of JJ locations. Good service, nice people, delicious JJ sandwiches.
(5)
Ashley G.
Just called to see if they could deliver but none around me will !!!! I have 2 jimmy johns by me within 2 miles and none will they need to work on that I'm not sure on there polices but it would be nice
(2)
Cynthia E.
"Eek! Methinks not" was meant to describe this location. My experiences with this Jimmy Johns location warrants zero stars so I'm giving them one star, the lowest possible. I moved to an apartment located less than half a mile away from this Jimmy Johns. On a Saturday, after spending hours with my husband/family moving into our new place, I was excited to find this location so close to home. I decided to order a late lunch for the 6 of us and called to place a delivery order. To my disappointment, everything about this order went wrong. When I ordered, I asked for 6 sandwiches + 3 drinks + 5 bags of chips along with a few extra cups - empty so that we could share the drinks ordered. The order taker asked me if plastic cups were ok and I said yes. When my order arrived, I was disappointed to find the grand total inflated by $10 more than the total quoted over the phone! I looked at the receipt and saw a $1.25 charge for each empty cup, which were not plastic but Jimmy Johns cardboard cups. $7 for empty cups didn't fly with me so I asked for them to take them off the bill. I was told that my only option was to take the cups and accept a credit for a future purchase or return the cups. Cups in hand, I agreed to the latter and wondered if the cups would be reissued to another customer. Next, I had to wait for the delivery guy to call the restaurant, get a new total and run my debit card again! This caused me to be double billed -- leaving $100 in pending transactions. The sandwiches tasted fine but later that evening I was still thinking about the experience and took a look at the receipt again. It turns out I had been charged a "Del Fee" -- originally for $13.48, and then adjusted down when I refused to pay for empty cups. I immediately called asking for an explanation and was told by the manager on duty that they don't charge a delivery fee and that I was probably looking at the sales tax. I asked why on the receipt I saw both a "Sales Tax" charge and a "Del Fee". I was told that I shouldn't worry - that fee didn't go to the driver. I explained that I didn't care who got the fee, I still didn't want to pay for it. I was fed excuse after excuse, and the manager on duty refused to admit that I was charged a delivery fee. I also questioned the double billing and she assured me the charges would be corrected by the next day. Frustrated, I asked to speak to her manager and was told he was not in but that I could leave my number and she would pass on a message for him to call me. I was surprised to hear from her manager - but I did. He apologized profusely for the behavior of his staff and for my troubles with the order. I emphasized the experience made me NOT want to order from this location again. I said I'd rather drive farther away for more accurate transactions and that I was annoyed that 4 days after my order, I still had $100 in pending charges. He assured me the cancelled empty cup order would be credited ASAP. I restated my disinterest in ever using this location again and was then offered cancellation of all debit charges plus a $25 credit to be applied to a future purchase. I thanked him and a few days later I saw a full credit for all charges. I doubted I'd ever use the free $25 credit until TODAY -- a rainy, foggy, trafficky day where all I wanted to do was put my sit back with my feet up, eat a sandwich and watch Scandal. Reluctantly I called to place an order. I hoped that a much smaller order wouldn't cause any complications. Boy was I wrong. My order was simple - 3 sandwiches +1 bag of chips. Let me reiterate that I live less than 1/2 mile away from this location. It took 40 minutes to get my food. When I placed the order, I first asked if there was a $25 credit associated with my phone number. I was surprised to hear a "yes". I placed my order and the total came to $19ish. 30 minutes after I placed the order, I found it odd I hadn't heard from the driver. I called and was told they were working on sandwich platters so there was a delay. I frowned and hung up. Minutes later I got a call from the delivery person telling me there was a delay but she was at my apartment complex, and couldn't find my building. I gave her directions and she showed up out of breath and apologetic. I told her it wasn't her fault, but I never plan to order from this location again. She apologized and mentioned something about an employee who didn't show up. Then she told me total: $19ish -- and waited for me to pay. I explained that I had a credit and that I was to pay $0. She said she'd have to call. I told her again it wasn't her fault but that her location was awful and to tell her manager I said so. #AINT NOBODY GOT TIME FOR THIS
(1)
Tom K.
I've always wanted to try their sandwiches and honestly I was disappointed.buns old,not toasted,not a lot of choices.No more !
(1)
Christina F.
Ok... So when I'm starving and I want a freakin' sandwich freaky fast... I know NOT to call here. The last dozen times or so each order has taken over 35 min to get to me. You'd think I'd learn. I live 3 miles from the store and unless you were lightly jogging, I don't see how it could take you over 35 min to get me a veggie sandwich. The one by work is here in 6 min flat every time. I could seriously make a meal in that time... Sigh... Either get faster delivery drivers or get them faster cars!
(1)
Bill P.
Always have been treated well here, People are attentive and seem customer focused. Not much else to say!
(4)
Maria S.
Jimmy John's! what else is there to say??? Good ole sammies..
(3)
Dave B.
It is what it is. Good sandwiches and they bring them right to my door when I am working from home. Kind of expensive for what you get but the convenience almost makes up for that. I would give them 4 stars for consistency and for the fact I don't have to get off my ass to order but they forgot my pickle last time I ordered.
(3)
Darryl S.
The GOOD: I already have a spot in my heart for Jimmy John's sandwiches, but I always get the french bread, not the wheat or the "Unwich." The wheat bread does taste good, but why not get more with the french bread that tastes even better? Since every Jimmy John's sandwich tastes the same at every place I'll critique on the service I got. The service at this location is very friendly and quicker than what I even expect from a Jimmy John's. I've come here during the lunch rush and when it's been slow and the service is still nice and prompt. I used to work in the world of retail, and customers can make you frustrated during a rush. Even when the line is almost out the door, the workers still have a smile on their face, treat you with respect and courtesy, and even have some time to joke around with you. I've met the owner a bunch of times, and he's a cool guy. During the 4th of July parade in Darien, he and a bunch of employees from the store gave away free sandwiches to bystanders. I've never seen any store do that. That's going the extra mile for current customers and getting new ones. The BAD: I'm not a fan of the Unwich. I applaud the fact they have a low carb alternative from their sandwiches, but I don't like the use of iceberg lettuce for it. It retains so much water that it makes everything too wet for me. Nothing really bad about this place though. I guess some could say the parking during a rush because the plaza is popping with business since there is a busy dry cleaners nearby along with a Caribou, and Panda Express. The UGLY: I actually don't think I have an ugly. Good stuff.
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : Yes Take-out : Yes Accepts Credit Cards : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Outdoor Seating : No
Matt B.
The only reason I'm writing a review is to let people know that this location has a Repeater Eater card--buy 10 subs, get 1 free. A nice touch for us regular customers that you don't find at a lot of JJ locations. Good service, nice people, delicious JJ sandwiches.
(5)Ashley G.
Just called to see if they could deliver but none around me will !!!! I have 2 jimmy johns by me within 2 miles and none will they need to work on that I'm not sure on there polices but it would be nice
(2)Cynthia E.
"Eek! Methinks not" was meant to describe this location. My experiences with this Jimmy Johns location warrants zero stars so I'm giving them one star, the lowest possible. I moved to an apartment located less than half a mile away from this Jimmy Johns. On a Saturday, after spending hours with my husband/family moving into our new place, I was excited to find this location so close to home. I decided to order a late lunch for the 6 of us and called to place a delivery order. To my disappointment, everything about this order went wrong. When I ordered, I asked for 6 sandwiches + 3 drinks + 5 bags of chips along with a few extra cups - empty so that we could share the drinks ordered. The order taker asked me if plastic cups were ok and I said yes. When my order arrived, I was disappointed to find the grand total inflated by $10 more than the total quoted over the phone! I looked at the receipt and saw a $1.25 charge for each empty cup, which were not plastic but Jimmy Johns cardboard cups. $7 for empty cups didn't fly with me so I asked for them to take them off the bill. I was told that my only option was to take the cups and accept a credit for a future purchase or return the cups. Cups in hand, I agreed to the latter and wondered if the cups would be reissued to another customer. Next, I had to wait for the delivery guy to call the restaurant, get a new total and run my debit card again! This caused me to be double billed -- leaving $100 in pending transactions. The sandwiches tasted fine but later that evening I was still thinking about the experience and took a look at the receipt again. It turns out I had been charged a "Del Fee" -- originally for $13.48, and then adjusted down when I refused to pay for empty cups. I immediately called asking for an explanation and was told by the manager on duty that they don't charge a delivery fee and that I was probably looking at the sales tax. I asked why on the receipt I saw both a "Sales Tax" charge and a "Del Fee". I was told that I shouldn't worry - that fee didn't go to the driver. I explained that I didn't care who got the fee, I still didn't want to pay for it. I was fed excuse after excuse, and the manager on duty refused to admit that I was charged a delivery fee. I also questioned the double billing and she assured me the charges would be corrected by the next day. Frustrated, I asked to speak to her manager and was told he was not in but that I could leave my number and she would pass on a message for him to call me. I was surprised to hear from her manager - but I did. He apologized profusely for the behavior of his staff and for my troubles with the order. I emphasized the experience made me NOT want to order from this location again. I said I'd rather drive farther away for more accurate transactions and that I was annoyed that 4 days after my order, I still had $100 in pending charges. He assured me the cancelled empty cup order would be credited ASAP. I restated my disinterest in ever using this location again and was then offered cancellation of all debit charges plus a $25 credit to be applied to a future purchase. I thanked him and a few days later I saw a full credit for all charges. I doubted I'd ever use the free $25 credit until TODAY -- a rainy, foggy, trafficky day where all I wanted to do was put my sit back with my feet up, eat a sandwich and watch Scandal. Reluctantly I called to place an order. I hoped that a much smaller order wouldn't cause any complications. Boy was I wrong. My order was simple - 3 sandwiches +1 bag of chips. Let me reiterate that I live less than 1/2 mile away from this location. It took 40 minutes to get my food. When I placed the order, I first asked if there was a $25 credit associated with my phone number. I was surprised to hear a "yes". I placed my order and the total came to $19ish. 30 minutes after I placed the order, I found it odd I hadn't heard from the driver. I called and was told they were working on sandwich platters so there was a delay. I frowned and hung up. Minutes later I got a call from the delivery person telling me there was a delay but she was at my apartment complex, and couldn't find my building. I gave her directions and she showed up out of breath and apologetic. I told her it wasn't her fault, but I never plan to order from this location again. She apologized and mentioned something about an employee who didn't show up. Then she told me total: $19ish -- and waited for me to pay. I explained that I had a credit and that I was to pay $0. She said she'd have to call. I told her again it wasn't her fault but that her location was awful and to tell her manager I said so. #AINT NOBODY GOT TIME FOR THIS
(1)Tom K.
I've always wanted to try their sandwiches and honestly I was disappointed.buns old,not toasted,not a lot of choices.No more !
(1)Christina F.
Ok... So when I'm starving and I want a freakin' sandwich freaky fast... I know NOT to call here. The last dozen times or so each order has taken over 35 min to get to me. You'd think I'd learn. I live 3 miles from the store and unless you were lightly jogging, I don't see how it could take you over 35 min to get me a veggie sandwich. The one by work is here in 6 min flat every time. I could seriously make a meal in that time... Sigh... Either get faster delivery drivers or get them faster cars!
(1)Bill P.
Always have been treated well here, People are attentive and seem customer focused. Not much else to say!
(4)Maria S.
Jimmy John's! what else is there to say??? Good ole sammies..
(3)Dave B.
It is what it is. Good sandwiches and they bring them right to my door when I am working from home. Kind of expensive for what you get but the convenience almost makes up for that. I would give them 4 stars for consistency and for the fact I don't have to get off my ass to order but they forgot my pickle last time I ordered.
(3)Darryl S.
The GOOD: I already have a spot in my heart for Jimmy John's sandwiches, but I always get the french bread, not the wheat or the "Unwich." The wheat bread does taste good, but why not get more with the french bread that tastes even better? Since every Jimmy John's sandwich tastes the same at every place I'll critique on the service I got. The service at this location is very friendly and quicker than what I even expect from a Jimmy John's. I've come here during the lunch rush and when it's been slow and the service is still nice and prompt. I used to work in the world of retail, and customers can make you frustrated during a rush. Even when the line is almost out the door, the workers still have a smile on their face, treat you with respect and courtesy, and even have some time to joke around with you. I've met the owner a bunch of times, and he's a cool guy. During the 4th of July parade in Darien, he and a bunch of employees from the store gave away free sandwiches to bystanders. I've never seen any store do that. That's going the extra mile for current customers and getting new ones. The BAD: I'm not a fan of the Unwich. I applaud the fact they have a low carb alternative from their sandwiches, but I don't like the use of iceberg lettuce for it. It retains so much water that it makes everything too wet for me. Nothing really bad about this place though. I guess some could say the parking during a rush because the plaza is popping with business since there is a busy dry cleaners nearby along with a Caribou, and Panda Express. The UGLY: I actually don't think I have an ugly. Good stuff.
(5)