Hey, its a dunkin donuts, and if you don't know what that means, you've been living under a rock. I have observed repeatedly while in line that the staff know many of their regulars by name, which is a nice touch as I'm usually too grumpy in the early morning to want to talk to anyone...but they still make the effort.
(4)
Rick J.
Donuts have gotten smaller in recent time and are rarely fresh. Customer service is good though
(2)
Jessica A.
We always come here with friends late night. One of my favorite Chicago area locations. It's open 24 hours and the food/donuts are always fresh.
(4)
Robert R.
I really like this place! Lots and lots of room if you're dining in with a group or just by yourself. The clerks behind the counter have always been good to me, making my coffee just right every time and serving it with a smile. I normally stop here on my way home from work, so I'm not sure what the morning rush is like here, but no matter, I usually don't have time to stop in the morning anyway! I'm giving it 5 stars because it stands head and shoulders above other DDs I've visited before. Coffee and bagles/muffins have always been fresh. Absolutely nothing bad to say here at all!
(5)
Ciara C.
Always come here really late. Love that they are 24 hours. If there are a lot of people then obviously the service is slow because there's only like 1 person working here after hours. But the employees are always nice and the food is always great! Love it!
(4)
Matt B.
A great DD, my usual place, so I was surprised to see it wasn't listed on Yelp yet. A large family runs the place, and I'm pretty sure they have at least fifty-seven daughters, and they're all very sweet. Usual fare for a DD. I've had one or two glitch-filled visits over the years, but in general they are friendly, efficient, and keep a nice, clean place.
(4)
Amit P.
This review is for the service my brother received while I was waiting in the car for him in front of the store. He's dropped the ball on following up with his experience (with whoever might care in corporate, if anyone), so I'm writing on his behalf since I was there and was rather upset by his/our experience. This place currently has a promotion where you can get any sized hot or iced coffee from 3pm - 6pm. He arrived in line to place our orders for coffee at around 5:58pm, behind 2 other customers. There were two employees on site, but only one employee was taking and fulfilling orders for whatever reason. When he got the chance to place his order, he was told he could not get the promo price since it was after 6pm, and the register would not ring it up. (Really, they could've just rung up another $0.99 item, sheesh) He told them he got in line before 6pm, but they would not budge on honoring the promo. He ended up buying the coffee anyways, at full price, since he doesn't know a thing about making a point, but at least he has a receipt to show that they played the game with him. It tasted fine, so they get a star for that. If you're in line in time for a promotion, then they should honor it, regardless of when they get to you.This is totally unacceptable. If you want to thing called service, you should probably avoid this store, and the others owned by the same franchisee. I don't have a list of which stores to boycott, so better yet, just go to Starbucks, they're owned by corporate, have employee benefits, and are on the same page when it comes to customer service. (i.e. the customer is actually right.) Or make your coffee at home. Here are some tips: Brewing coffee might seems like an art form at boutique coffee shop or at home, but at places like DD, it really is just a matter of water temperature, grind size, time, and the coffee grounds:water ratio. You should play with it until you find a combination for your chosen method method--drip, pour-over, french press, etc. I prefer using Melitta pour-over coffeemakers to make one cup at a time. Yum. The key for iced coffee is to use double strength coffee (i.e. 2x coffee:water ratio), so when you dilute it with ice, it's still strong. Good coffee cream starts with 18% (milkfat) light cream or higher. At the grocery store look for 18% light cream (not common), or use a smaller amount of heavy whipping cream (36%), or use heavy whipping cream and milk (aka half and half). Store-bought half and half won't cut it since it starts at 10.5% milkfat. Also, I prefer to use pasteurized cream for the taste. Unfortunately most stores only carry ultra-pasteurized cream, which tastes slightly different than pasteurized cream, but also lasts much longer. You should try both, but if you're really want pasteurized cream, then in Chicagoland look for Dean heavy whipping cream in purple cartons. Trader Joe's heavy whipping cream, in plastic pint containers, is also pasteurized.
(2)
Michael J.
Seriously, for a DD, this is a 5-Start location. Since this is the closest DD to my house I frequent it regularly. In most cases my coffee is ready so quick I don't even have time to check-in (YELP for Android RULES!). Even at the busy times, when there was literally a line out the door, I ordered a few hot breakfast items and i was out the door in less than 5 mins. I think that's excellent for when it's that was that packed. I too believe it's a family owned location and they're all very nice. I also like the fact that they're always cleaning the tables, counters/floors and it shows they take great pride in their location. It seems to be paying off well for them and their business is prospering.
Matt S.
Hey, its a dunkin donuts, and if you don't know what that means, you've been living under a rock. I have observed repeatedly while in line that the staff know many of their regulars by name, which is a nice touch as I'm usually too grumpy in the early morning to want to talk to anyone...but they still make the effort.
(4)Rick J.
Donuts have gotten smaller in recent time and are rarely fresh. Customer service is good though
(2)Jessica A.
We always come here with friends late night. One of my favorite Chicago area locations. It's open 24 hours and the food/donuts are always fresh.
(4)Robert R.
I really like this place! Lots and lots of room if you're dining in with a group or just by yourself. The clerks behind the counter have always been good to me, making my coffee just right every time and serving it with a smile. I normally stop here on my way home from work, so I'm not sure what the morning rush is like here, but no matter, I usually don't have time to stop in the morning anyway! I'm giving it 5 stars because it stands head and shoulders above other DDs I've visited before. Coffee and bagles/muffins have always been fresh. Absolutely nothing bad to say here at all!
(5)Ciara C.
Always come here really late. Love that they are 24 hours. If there are a lot of people then obviously the service is slow because there's only like 1 person working here after hours. But the employees are always nice and the food is always great! Love it!
(4)Matt B.
A great DD, my usual place, so I was surprised to see it wasn't listed on Yelp yet. A large family runs the place, and I'm pretty sure they have at least fifty-seven daughters, and they're all very sweet. Usual fare for a DD. I've had one or two glitch-filled visits over the years, but in general they are friendly, efficient, and keep a nice, clean place.
(4)Amit P.
This review is for the service my brother received while I was waiting in the car for him in front of the store. He's dropped the ball on following up with his experience (with whoever might care in corporate, if anyone), so I'm writing on his behalf since I was there and was rather upset by his/our experience. This place currently has a promotion where you can get any sized hot or iced coffee from 3pm - 6pm. He arrived in line to place our orders for coffee at around 5:58pm, behind 2 other customers. There were two employees on site, but only one employee was taking and fulfilling orders for whatever reason. When he got the chance to place his order, he was told he could not get the promo price since it was after 6pm, and the register would not ring it up. (Really, they could've just rung up another $0.99 item, sheesh) He told them he got in line before 6pm, but they would not budge on honoring the promo. He ended up buying the coffee anyways, at full price, since he doesn't know a thing about making a point, but at least he has a receipt to show that they played the game with him. It tasted fine, so they get a star for that. If you're in line in time for a promotion, then they should honor it, regardless of when they get to you.This is totally unacceptable. If you want to thing called service, you should probably avoid this store, and the others owned by the same franchisee. I don't have a list of which stores to boycott, so better yet, just go to Starbucks, they're owned by corporate, have employee benefits, and are on the same page when it comes to customer service. (i.e. the customer is actually right.) Or make your coffee at home. Here are some tips: Brewing coffee might seems like an art form at boutique coffee shop or at home, but at places like DD, it really is just a matter of water temperature, grind size, time, and the coffee grounds:water ratio. You should play with it until you find a combination for your chosen method method--drip, pour-over, french press, etc. I prefer using Melitta pour-over coffeemakers to make one cup at a time. Yum. The key for iced coffee is to use double strength coffee (i.e. 2x coffee:water ratio), so when you dilute it with ice, it's still strong. Good coffee cream starts with 18% (milkfat) light cream or higher. At the grocery store look for 18% light cream (not common), or use a smaller amount of heavy whipping cream (36%), or use heavy whipping cream and milk (aka half and half). Store-bought half and half won't cut it since it starts at 10.5% milkfat. Also, I prefer to use pasteurized cream for the taste. Unfortunately most stores only carry ultra-pasteurized cream, which tastes slightly different than pasteurized cream, but also lasts much longer. You should try both, but if you're really want pasteurized cream, then in Chicagoland look for Dean heavy whipping cream in purple cartons. Trader Joe's heavy whipping cream, in plastic pint containers, is also pasteurized.
(2)Michael J.
Seriously, for a DD, this is a 5-Start location. Since this is the closest DD to my house I frequent it regularly. In most cases my coffee is ready so quick I don't even have time to check-in (YELP for Android RULES!). Even at the busy times, when there was literally a line out the door, I ordered a few hot breakfast items and i was out the door in less than 5 mins. I think that's excellent for when it's that was that packed. I too believe it's a family owned location and they're all very nice. I also like the fact that they're always cleaning the tables, counters/floors and it shows they take great pride in their location. It seems to be paying off well for them and their business is prospering.
(5)