What started out as a bad experience, due to waiting on a server that never showed. Gwen turned everything around with her professionalism and positive attitude. The quality of the meal was excellent and correct. It just goes to show you, a restaurant can have excellent food, but it's the people on the front lines that makes the experience a memory that will keep people coming back. Good job Gwen and Thank You.
(4)
Sarah H.
Typical chain restaurant. Delicious hot bread rolls! Still relatively new in the area. You may want to wait awhile till things start to slow down.
(3)
Rich B.
Great bone in rib eye! Great service! Ill be back.
(5)
Judy A.
The music has been turned down a little and at least a person can hear the other people that are with you sitting in the booth. Food is still excellent.
(5)
Tink B.
Never again after tonight! Had a run in with the manager who was so rude and demeaning! No one should ever have to experience what I did. The owner was no help. Server was great but if management does not change the poor server won't have a place to work. Used to go there weekly. No more. Very disappointing.
(1)
Matt W.
This place is great I got to know the waitress and mangement the food is great the sevice is good. The best place to sit is near bar or at the bar. Watch out for a little corner table . I'm a regular I got a 10%card card for being a regular.call ahead. Try it
(5)
Red S.
I was a little disappointed with the pork chop I had. It was small and on the dry side. I've had bigger and juicier pork chops for the same price at other restaurants. The two sides I had were green beans, and mixed vegetables (broccoli and carrots). Both sides were good. The music was way too loud, and all country. Bartender and wait staff were very friendly and helpful. I hope they do steaks better than pork chops.
(3)
Aaron H.
Food is good, nothing to write home about. Waiters and waitresses are friendly for the most part, but you can't hear ANYTHING anyone says to you. Before you even walk into the building you are being drowned in country music. I don't mind the country obviously, but when your waiter has to yell at you in order for you to hear, there's a problem.
(3)
Jimmy C.
Sat down immediately. Server was great. Food came out quickly, and everything was as expected. You could almost skip the steak and live on the rolls though.
(4)
Kyle R.
I was visiting my family last week and my dad took me here. He said he had been here before and liked it so I wanted to try it, really can't go wrong with the American staple steak and potatoes. Just another chain restaurant though that sucks out all Of the hard workers blue collars dollars for a hearty meal. I noticed the place was full of mostly obese older adults which is a sad sight in itself. I was going to initially give them 2 stars but realized our server was very well and polite I wish I remember his name. Steak was a piece of crap basically but it was a cheap steak everything on the menu was cheap so I wasn't expecting a world class steak . Really you just come to a place like this for a good relaxing time. Really it's a 2 star place but the server bought them a star, nothing is unique about the place it's food every single person sitting in their could make themselves if they opened the refrigerator.
(3)
Danielle S.
I was so happy that the Bourbonnais area got a Texas Roadhouse. It's the one restaurant that I love that I don't have by me. I'm by no means a country lover, but this is the one place I will tolerate it. First off, be prepared for a serious wait. They don't take reservations - but you can call ahead. When we called ahead, we had an hour wait, and when we got there we STILL had to wait about 15 more minutes. It's a popular place. You can get a drink at the bar while you wait, or munch on some peanuts that are in the barrels scattered throughout the waiting area. They are known for their steaks and margaritas. I'm a fan of both, along with their perfectly soft rolls and cinnamon butter. They are insanely good. I basically come here just for those. Their prices are the same as most steak joints, and you do get 2 sides with any steak you get. I like their salads as well. Everything has always tasted good, and the service this past time was exceptional. Besides the wait, I was very pleased with my experience!
(4)
Tyler H.
I just have to write a bad review for this location. I'm from Texas and was very excited to see this place come in near my mom's place. Of course, the bread and drinks are great. However, I ordered a steak medium, and it came out raw. No problem, I'm sure things like that happen occasionally. I sent it back and told the waitress we were in a rush. 20 minutes later, I get back the same steak burnt to a crisp. I explain that I'm not satisfied, but that we need our check because my brother and I are in a hurry. Management comes over at one point to appologize, but it must be insincerely because there was no reduction in price for a 20-something dollar steak! Completely unacceptable. As a Texan, I might be required to end up back at this restaurant at some point; I hope the food is better then and that I can write a better review. Since then, I've been back twice and both times have been satisfactory. It looks like there is a different manager than the one who gave me a bad experience before. I'd give the place 5 out of 5 now.
(1)
Sarah A.
What a disappointment! After a day of driving a juicy steak was we wanted. Both our steaks were over cooked. The manager brought them out to us. He did offer to bring us new steaks but as we were traveling we didn't want to wait for a new steaks. While eating servers were walking around complaining about who wanted to stay and who wanted to go. I ate less the half my steak due to toughness/dryness, no one really seemed to be too concerned about it. Manage never came back to our table if anything seemed as though to avoid it. Oh well..
(1)
David S.
Overpriced, overcrowded. Food is alright once you get it. Service is acceptable. No tables, just booths that don't move so beware if you have youngsters, disabled or big people in your party. All in all? Meh describes it perfectly.
(2)
Jimmy C.
Sat down immediately. Server was great. Food came out quickly, and everything was as expected. You could almost skip the steak and live on the rolls though.
(4)
Aaron H.
Food is good, nothing to write home about. Waiters and waitresses are friendly for the most part, but you can't hear ANYTHING anyone says to you. Before you even walk into the building you are being drowned in country music. I don't mind the country obviously, but when your waiter has to yell at you in order for you to hear, there's a problem.
(3)
Tink B.
Never again after tonight! Had a run in with the manager who was so rude and demeaning! No one should ever have to experience what I did. The owner was no help. Server was great but if management does not change the poor server won't have a place to work. Used to go there weekly. No more. Very disappointing.
(1)
Danielle S.
I was so happy that the Bourbonnais area got a Texas Roadhouse. It's the one restaurant that I love that I don't have by me. I'm by no means a country lover, but this is the one place I will tolerate it. First off, be prepared for a serious wait. They don't take reservations - but you can call ahead. When we called ahead, we had an hour wait, and when we got there we STILL had to wait about 15 more minutes. It's a popular place. You can get a drink at the bar while you wait, or munch on some peanuts that are in the barrels scattered throughout the waiting area. They are known for their steaks and margaritas. I'm a fan of both, along with their perfectly soft rolls and cinnamon butter. They are insanely good. I basically come here just for those. Their prices are the same as most steak joints, and you do get 2 sides with any steak you get. I like their salads as well. Everything has always tasted good, and the service this past time was exceptional. Besides the wait, I was very pleased with my experience!
(4)
Kyle R.
I was visiting my family last week and my dad took me here. He said he had been here before and liked it so I wanted to try it, really can't go wrong with the American staple steak and potatoes. Just another chain restaurant though that sucks out all Of the hard workers blue collars dollars for a hearty meal. I noticed the place was full of mostly obese older adults which is a sad sight in itself. I was going to initially give them 2 stars but realized our server was very well and polite I wish I remember his name. Steak was a piece of crap basically but it was a cheap steak everything on the menu was cheap so I wasn't expecting a world class steak . Really you just come to a place like this for a good relaxing time. Really it's a 2 star place but the server bought them a star, nothing is unique about the place it's food every single person sitting in their could make themselves if they opened the refrigerator.
(3)
Red S.
I was a little disappointed with the pork chop I had. It was small and on the dry side. I've had bigger and juicier pork chops for the same price at other restaurants. The two sides I had were green beans, and mixed vegetables (broccoli and carrots). Both sides were good. The music was way too loud, and all country. Bartender and wait staff were very friendly and helpful. I hope they do steaks better than pork chops.
(3)
Matt W.
This place is great I got to know the waitress and mangement the food is great the sevice is good. The best place to sit is near bar or at the bar. Watch out for a little corner table . I'm a regular I got a 10%card card for being a regular.call ahead. Try it
(5)
1sg F.
What started out as a bad experience, due to waiting on a server that never showed. Gwen turned everything around with her professionalism and positive attitude. The quality of the meal was excellent and correct. It just goes to show you, a restaurant can have excellent food, but it's the people on the front lines that makes the experience a memory that will keep people coming back. Good job Gwen and Thank You.
(4)
Sarah H.
Typical chain restaurant. Delicious hot bread rolls! Still relatively new in the area. You may want to wait awhile till things start to slow down.
(3)
Rich B.
Great bone in rib eye! Great service! Ill be back.
(5)
Judy A.
The music has been turned down a little and at least a person can hear the other people that are with you sitting in the booth. Food is still excellent.
(5)
Tyler H.
I just have to write a bad review for this location. I'm from Texas and was very excited to see this place come in near my mom's place. Of course, the bread and drinks are great. However, I ordered a steak medium, and it came out raw. No problem, I'm sure things like that happen occasionally. I sent it back and told the waitress we were in a rush. 20 minutes later, I get back the same steak burnt to a crisp. I explain that I'm not satisfied, but that we need our check because my brother and I are in a hurry. Management comes over at one point to appologize, but it must be insincerely because there was no reduction in price for a 20-something dollar steak! Completely unacceptable. As a Texan, I might be required to end up back at this restaurant at some point; I hope the food is better then and that I can write a better review. Since then, I've been back twice and both times have been satisfactory. It looks like there is a different manager than the one who gave me a bad experience before. I'd give the place 5 out of 5 now.
(1)
Sarah A.
What a disappointment! After a day of driving a juicy steak was we wanted. Both our steaks were over cooked. The manager brought them out to us. He did offer to bring us new steaks but as we were traveling we didn't want to wait for a new steaks. While eating servers were walking around complaining about who wanted to stay and who wanted to go. I ate less the half my steak due to toughness/dryness, no one really seemed to be too concerned about it. Manage never came back to our table if anything seemed as though to avoid it. Oh well..
(1)
David S.
Overpriced, overcrowded. Food is alright once you get it. Service is acceptable. No tables, just booths that don't move so beware if you have youngsters, disabled or big people in your party. All in all? Meh describes it perfectly.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Very Loud Alcohol : Full Bar Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes Caters : No
1sg F.
What started out as a bad experience, due to waiting on a server that never showed. Gwen turned everything around with her professionalism and positive attitude. The quality of the meal was excellent and correct. It just goes to show you, a restaurant can have excellent food, but it's the people on the front lines that makes the experience a memory that will keep people coming back. Good job Gwen and Thank You.
(4)Sarah H.
Typical chain restaurant. Delicious hot bread rolls! Still relatively new in the area. You may want to wait awhile till things start to slow down.
(3)Rich B.
Great bone in rib eye! Great service! Ill be back.
(5)Judy A.
The music has been turned down a little and at least a person can hear the other people that are with you sitting in the booth. Food is still excellent.
(5)Tink B.
Never again after tonight! Had a run in with the manager who was so rude and demeaning! No one should ever have to experience what I did. The owner was no help. Server was great but if management does not change the poor server won't have a place to work. Used to go there weekly. No more. Very disappointing.
(1)Matt W.
This place is great I got to know the waitress and mangement the food is great the sevice is good. The best place to sit is near bar or at the bar. Watch out for a little corner table . I'm a regular I got a 10%card card for being a regular.call ahead. Try it
(5)Red S.
I was a little disappointed with the pork chop I had. It was small and on the dry side. I've had bigger and juicier pork chops for the same price at other restaurants. The two sides I had were green beans, and mixed vegetables (broccoli and carrots). Both sides were good. The music was way too loud, and all country. Bartender and wait staff were very friendly and helpful. I hope they do steaks better than pork chops.
(3)Aaron H.
Food is good, nothing to write home about. Waiters and waitresses are friendly for the most part, but you can't hear ANYTHING anyone says to you. Before you even walk into the building you are being drowned in country music. I don't mind the country obviously, but when your waiter has to yell at you in order for you to hear, there's a problem.
(3)Jimmy C.
Sat down immediately. Server was great. Food came out quickly, and everything was as expected. You could almost skip the steak and live on the rolls though.
(4)Kyle R.
I was visiting my family last week and my dad took me here. He said he had been here before and liked it so I wanted to try it, really can't go wrong with the American staple steak and potatoes. Just another chain restaurant though that sucks out all Of the hard workers blue collars dollars for a hearty meal. I noticed the place was full of mostly obese older adults which is a sad sight in itself. I was going to initially give them 2 stars but realized our server was very well and polite I wish I remember his name. Steak was a piece of crap basically but it was a cheap steak everything on the menu was cheap so I wasn't expecting a world class steak . Really you just come to a place like this for a good relaxing time. Really it's a 2 star place but the server bought them a star, nothing is unique about the place it's food every single person sitting in their could make themselves if they opened the refrigerator.
(3)Danielle S.
I was so happy that the Bourbonnais area got a Texas Roadhouse. It's the one restaurant that I love that I don't have by me. I'm by no means a country lover, but this is the one place I will tolerate it. First off, be prepared for a serious wait. They don't take reservations - but you can call ahead. When we called ahead, we had an hour wait, and when we got there we STILL had to wait about 15 more minutes. It's a popular place. You can get a drink at the bar while you wait, or munch on some peanuts that are in the barrels scattered throughout the waiting area. They are known for their steaks and margaritas. I'm a fan of both, along with their perfectly soft rolls and cinnamon butter. They are insanely good. I basically come here just for those. Their prices are the same as most steak joints, and you do get 2 sides with any steak you get. I like their salads as well. Everything has always tasted good, and the service this past time was exceptional. Besides the wait, I was very pleased with my experience!
(4)Tyler H.
I just have to write a bad review for this location. I'm from Texas and was very excited to see this place come in near my mom's place. Of course, the bread and drinks are great. However, I ordered a steak medium, and it came out raw. No problem, I'm sure things like that happen occasionally. I sent it back and told the waitress we were in a rush. 20 minutes later, I get back the same steak burnt to a crisp. I explain that I'm not satisfied, but that we need our check because my brother and I are in a hurry. Management comes over at one point to appologize, but it must be insincerely because there was no reduction in price for a 20-something dollar steak! Completely unacceptable. As a Texan, I might be required to end up back at this restaurant at some point; I hope the food is better then and that I can write a better review. Since then, I've been back twice and both times have been satisfactory. It looks like there is a different manager than the one who gave me a bad experience before. I'd give the place 5 out of 5 now.
(1)Sarah A.
What a disappointment! After a day of driving a juicy steak was we wanted. Both our steaks were over cooked. The manager brought them out to us. He did offer to bring us new steaks but as we were traveling we didn't want to wait for a new steaks. While eating servers were walking around complaining about who wanted to stay and who wanted to go. I ate less the half my steak due to toughness/dryness, no one really seemed to be too concerned about it. Manage never came back to our table if anything seemed as though to avoid it. Oh well..
(1)David S.
Overpriced, overcrowded. Food is alright once you get it. Service is acceptable. No tables, just booths that don't move so beware if you have youngsters, disabled or big people in your party. All in all? Meh describes it perfectly.
(2)Jimmy C.
Sat down immediately. Server was great. Food came out quickly, and everything was as expected. You could almost skip the steak and live on the rolls though.
(4)Aaron H.
Food is good, nothing to write home about. Waiters and waitresses are friendly for the most part, but you can't hear ANYTHING anyone says to you. Before you even walk into the building you are being drowned in country music. I don't mind the country obviously, but when your waiter has to yell at you in order for you to hear, there's a problem.
(3)Tink B.
Never again after tonight! Had a run in with the manager who was so rude and demeaning! No one should ever have to experience what I did. The owner was no help. Server was great but if management does not change the poor server won't have a place to work. Used to go there weekly. No more. Very disappointing.
(1)Danielle S.
I was so happy that the Bourbonnais area got a Texas Roadhouse. It's the one restaurant that I love that I don't have by me. I'm by no means a country lover, but this is the one place I will tolerate it. First off, be prepared for a serious wait. They don't take reservations - but you can call ahead. When we called ahead, we had an hour wait, and when we got there we STILL had to wait about 15 more minutes. It's a popular place. You can get a drink at the bar while you wait, or munch on some peanuts that are in the barrels scattered throughout the waiting area. They are known for their steaks and margaritas. I'm a fan of both, along with their perfectly soft rolls and cinnamon butter. They are insanely good. I basically come here just for those. Their prices are the same as most steak joints, and you do get 2 sides with any steak you get. I like their salads as well. Everything has always tasted good, and the service this past time was exceptional. Besides the wait, I was very pleased with my experience!
(4)Kyle R.
I was visiting my family last week and my dad took me here. He said he had been here before and liked it so I wanted to try it, really can't go wrong with the American staple steak and potatoes. Just another chain restaurant though that sucks out all Of the hard workers blue collars dollars for a hearty meal. I noticed the place was full of mostly obese older adults which is a sad sight in itself. I was going to initially give them 2 stars but realized our server was very well and polite I wish I remember his name. Steak was a piece of crap basically but it was a cheap steak everything on the menu was cheap so I wasn't expecting a world class steak . Really you just come to a place like this for a good relaxing time. Really it's a 2 star place but the server bought them a star, nothing is unique about the place it's food every single person sitting in their could make themselves if they opened the refrigerator.
(3)Red S.
I was a little disappointed with the pork chop I had. It was small and on the dry side. I've had bigger and juicier pork chops for the same price at other restaurants. The two sides I had were green beans, and mixed vegetables (broccoli and carrots). Both sides were good. The music was way too loud, and all country. Bartender and wait staff were very friendly and helpful. I hope they do steaks better than pork chops.
(3)Matt W.
This place is great I got to know the waitress and mangement the food is great the sevice is good. The best place to sit is near bar or at the bar. Watch out for a little corner table . I'm a regular I got a 10%card card for being a regular.call ahead. Try it
(5)1sg F.
What started out as a bad experience, due to waiting on a server that never showed. Gwen turned everything around with her professionalism and positive attitude. The quality of the meal was excellent and correct. It just goes to show you, a restaurant can have excellent food, but it's the people on the front lines that makes the experience a memory that will keep people coming back. Good job Gwen and Thank You.
(4)Sarah H.
Typical chain restaurant. Delicious hot bread rolls! Still relatively new in the area. You may want to wait awhile till things start to slow down.
(3)Rich B.
Great bone in rib eye! Great service! Ill be back.
(5)Judy A.
The music has been turned down a little and at least a person can hear the other people that are with you sitting in the booth. Food is still excellent.
(5)Tyler H.
I just have to write a bad review for this location. I'm from Texas and was very excited to see this place come in near my mom's place. Of course, the bread and drinks are great. However, I ordered a steak medium, and it came out raw. No problem, I'm sure things like that happen occasionally. I sent it back and told the waitress we were in a rush. 20 minutes later, I get back the same steak burnt to a crisp. I explain that I'm not satisfied, but that we need our check because my brother and I are in a hurry. Management comes over at one point to appologize, but it must be insincerely because there was no reduction in price for a 20-something dollar steak! Completely unacceptable. As a Texan, I might be required to end up back at this restaurant at some point; I hope the food is better then and that I can write a better review. Since then, I've been back twice and both times have been satisfactory. It looks like there is a different manager than the one who gave me a bad experience before. I'd give the place 5 out of 5 now.
(1)Sarah A.
What a disappointment! After a day of driving a juicy steak was we wanted. Both our steaks were over cooked. The manager brought them out to us. He did offer to bring us new steaks but as we were traveling we didn't want to wait for a new steaks. While eating servers were walking around complaining about who wanted to stay and who wanted to go. I ate less the half my steak due to toughness/dryness, no one really seemed to be too concerned about it. Manage never came back to our table if anything seemed as though to avoid it. Oh well..
(1)David S.
Overpriced, overcrowded. Food is alright once you get it. Service is acceptable. No tables, just booths that don't move so beware if you have youngsters, disabled or big people in your party. All in all? Meh describes it perfectly.
(2)