Dirty, messy floor near cooking area. Mushy Burgers with odd taste, mustard smeared on the patty. Every burger has cheese on it. Average decor. Very high fat, unhealthy menu. Sparsely attended. Expected more from a new restaurant in the area. Would never go back
(2)
Owen H.
This hole Hardee's and Carl Jr's $h!t has to stop is just taste and looks awful. If I could give 0 stars I would. How did they mess up a pretzel it was burnt how. The soda had a weird taste to it. There was throwing of garbage in the kitchen with teenagers working there. Drive more miles or be hungry but don't go here.
(1)
Liz H.
My husband loves Hardee's so he stood outside on opening day for several hours to get free food for a year . All I'm going to say is thank god I didn't stand in line and that the food is FREE I'm sorry but I had higher hopes. Also do NOT let them fool you into buying a sausage egg and cheese biscuit for over $3 when in plainly states on menu you can order just a sausage biscuit and add egg and add cheese to it its only $2.09 ... And then they get snotty about it ? Like I said I had higher hopes :( it's sad maybe they need a better trained staff ? I'm giving 3 stars because I'm hoping it only sucks because they just opened a month or so ago.
(3)
Mad I.
Not a good Hardees chain. Employees made me rethink my love for the Hardees mushroom and swiss. Counter girl screwed up my order, which was a mushroom and swiss combo meal. How is that possible, I have no idea, but she charged me for a extra fry, and by the time the ordeal was over, I didn't bother to get try and get my 2 bucks back. I was speaking clear and concise, I do talk for a living.... Less focus on screaming "welcome to Hardees" and train your employees! Did I mention I was trapped in my car because the manager was sitting in her car smoking a cigarette with her door cranked all the way open, blasting music and chatting with other employees outside? GROSS.
(1)
Kevin K.
When the food is cooked and made correctly, I like Hardee's, but that doesn't happen a lot at this location. I get the impression that their hiring practices aren't very thorough and you can tell with the quality. No one has ever been overly rude, but they lack certain graces that should be ubiquitous in the food industry. For example, if you have to wait for fries or a burger, they generally wont tell you and just disappear from the window while you're waiting. I've never really heard a please or a thank you which isn't a huge deal, but the type of person that goes out of his/her way to use please and thanks is also the type of person that is going to care that your meal is up to standards. If you go through the drive-thru you can tell that you're interrupting personal time. I was told that when Hardee's first open they are solid, but as soon as the trainers and district managers leave, it goes down hill really quickly. That is certainly the case here. To the best of my knowledge I've never seen a manager walking around or making sure that everything is ok. Also, it always tastes like the cherry coke is about to be out of syrup or maybe the ratio of soda to syrup is off.
(2)
Amanda W.
How do you not have milk for milkshakes? Very disappointed. There is always something with this place.
(1)
Mike M.
The food is always tasty but the service is way too slow. I have enjoyed Hardee's for 35 years and was happy to see them back. My fear is that they won't survive because of horrible service. This place needs help now to save it.
(2)
Danielle R.
Hardee's service is so bad and they said on the news that some of the owner never wash there hands. Would never go there again!!
(1)
Sandra D.
Not happy with Hardees. For fast food, it's expensive. At McDonald's, you get your burger with fries and drink included. At Hardee's, everything is separate. The cheeseburgers and fries are ok. They lost a customer.
(2)
Michelle H.
I thought Bolingbrook pretty much had every fast food chain imaginable, until Hardees opened up shop in the former Long John Silver's/A&W location. Long absent from the Chicago area fast food market, I was initially jazzed to once again have their signature Thickburger at my immediate disposal. The newness soon wore off, and I realized that no fast food restaurant will ever have a fairy tale ending for me. I've been a guest of both the dining room and drive through. All employees I've encountered have been nothing but courteous and polite, even apologetic when fixing an food error. I prefer the front counter, since the drive through speaker system is absolutely horrendous. Every background noise is picked up and amplified, making communication extremely difficult. The food is a mixed bag. Not a huge fan of their breakfast. Coffee is below average and the hash brown rounds are average. I usually get the Frisco breakfast sandwich, which is thinly sliced ham, egg and Swiss cheese on grilled sourdough bread. It tastes OK, but usually served soggy and very salty. For lunch and dinner, although I love a big beefy Thickburger, I've become very fond of their turkey burger instead. Along with some beer battered onion rings, of course! I am hoping Hardees makes it. Since it's open 24 hours, it's a great McDonald's alternative. Ever since the grand opening hoopla died down, the place is sparsely populated at times.
(3)
Eric A.
Okay, fair is fair. This place deserves an update. The last few times I visited this location the food had been prepared correctly, the order had been taken correctly, and the employees seemed more friendly. Because of the new-found consistency, they have earned one star back.
(3)
Cat. C.
Went in around 830 PM on a Saturday. I had been to the Hardees in West Chicago and really liked the Chicken Tenders. So i went with chicken tenders at this one in Bolingbrook. They are overcooked, not horrible tasting, but overcooked and not what i was expecting based on what I had previously at another location. The staff was goofing around, the counter girl was on her cellphone most of the time when not ringing someone up. She barely paid attention as we ordered, i am kind of surprised the order was right. She seemed to find everything we said funny... i guess chicken tenders, a couple burgers, and a tea is hilarious (maybe a drug test is needed). Also, a girl rang us up but our receipt says "Gary" rang us up. okay.... Really disappointing... i guess we will just stick with the one in West Chicago when we pass through. :(
(2)
Marelyn M.
Food is decent but the employes are rude and have an attitude I went there with my sister and they screwed my order up and well i asked that's wasn't my order and she rolled her eyes I don't know if she though I wasn't paying attention but then she changed the order. Then my dad called me and said to get him something so I did and I said the order number and she screwed my order again and so I went again and I said this isn't what I asked for sorry. And she was talking back instead of changing my order. Then my sister heard that she was talking crap with other employes about us so I don't think I'll be going there again sadly.
(1)
Walter K.
11/15/2014 about 1:45 PM I, along with my 2 nephews (1- 10 yrs old), decided to eat at Hardees. As I was eating my Texas Brisket burger, about half way through, I felt a crunching sound in my mouth. At first I thought it was a crunchy jalapeno pepper and then felt a small hard piece of unknown substance as I further chewed. I spit out the substance, rubbed it between my fingers, and discovered it was a small piece of glass. I notified the manager who showed no lack of interest, gave me a refund on my burger, and told me if I wasn't satisfied to call the corporate telephone number on their door. The manager had such a "cavalier" attitude to my situation. I called corporate the following Monday (11/17/2014) and advised them of my complaint. Their representative advised a Regional Manager would contact me to discuss the matter. I never received any type of contact from the Regional Manager. On Tuesday 11/25/2014 I received, by U.S. mail 2 sandwich cards: ##1)Free Chicken Sandwich or Turkey Burger & #2)Free Sausage Egg & Cheese Biscuit. Are you kidding me? If this is how Hardees treats their customers, especially the Bolingbrook, Illinois Hardees, I ADVISE "NOT" to eat at any Hardees establishments! My fellow YELP'ers please boycott and maybe they'll be more concerned about the products they are serving "us" the consumers.
(1)
Mike C.
Hardee's is back and better than ever in Chicagoland. Reminds me of the times I visit an old sweetie living in LA and stop at a place called Carls Jr. For lunch and stuff. The Hardee's menu is a little different but their angus burgers are much the same. I no longer have to go back to SoCal to "eat like I mean it" but that doesn't mean I'm not ever going back... Welcome back Hardee's.
(4)
Larry A.
Terrible service.. Just terrible. When the staff don't pay attention to what you order, they then blame you for ordering incorrectly. I won't be back.
(1)
Theresa C.
I was happy to see Hardee's finally make their way up north into Chicagoland. I love the Cinnamon n' Raisin biscuits. I remember being able to get these as a kid and when I'm down south, I always make my way to get some. So I definitely had to make a trip out here. This location is okay (if you go through the drive thru). I went inside to eat and nearly froze to death. It was so cold inside. The manager was trying to make sure the customers' were happy but his crew was really sub-par. I don't want to see your employee sulking in a booth and then yelling at his crew-mate at 9 in the morning. It felt like Animal House opened a restaurant. The food was okay. Definitely not the best Hardee's I ever had but not the worst either. I think I'll only head here when my Cinnamon n' Raisin craving hits.
(3)
Beverly W.
Terrible everything. The food was mediocre and forget any service. As soon as you walk in you are shouted to by the staff is Welcome to Hardee's. Then people who are eating are screaming the same. I was totally surprised by the eating area as being small and very uncomfortable. The coffee which is self service was out. We had to ask to get more, while these so called workers standing around, not checking on anything. Also they did not have covers for the coffee! Even though most people order soda, they probably think they don't need them. I took my sister who thinks Hardee's is wonderful. That was many years ago, but now after going to 2 in the past month, she is not going back. Culver's is just down the street, so better in all areas. Hey Hardee's, if you want to stay in Illinois, you need to get better food & employees that will work.
(1)
Alixx C.
Are you kidding me? Oh my where do we begin? I go through the drive through and try to make an order. First off, the speaker must be of serious low quality because I could hardly understand what the person on the other end was saying. It was just a bunch of static. I just shouted my order and hoped whomever was on the other end got the order. I know this isn't fine dining so I'm not expecting some gourmet meal. However, when I received the food I tried one of the fries and they were horribly greasy and soggy. I also had ordered a curly fry with the other combo. I tried the curly fries. They were hot and delicious. So we get to the burger. I had ordered a small burger and a 1/3 lb burger. The small burger was horrible!! It was so sloppy and swimming in ketchup and mustard. Ridiculously messy. It looked like a toddler put this thing together. The 1/3 lb burger wasn't messy due to the fact I only wanted lettuce and tomato on it. The 1/3 lb burger tasted like something out of my high school cafeteria. Burger King is better. The coke was flat. Hardly any carbonation. Not what I'm used to for coke. I hate flat drinks. The cookies were equally as terrible. They were very dry and it was like eating a chocolate aspirin. I only ate half of it and threw it out. To their credit the lady at the window was friendly and smiled. I appreciated that. Thanks for the crappy food served with a smile.
(2)
Joe P.
Would give it 0 stars if I could. Two registers show being open but nobody in sight. Waited several minutes without anyone acknowledging I was there. Walked out and may never come back.
(1)
allen p.
2PM- Staff was friendly and informative. Had a Monster-burger and really liked it. It filled me up and was tasty. Food was delivered neatly assembled and looked tasty. Not my favorite fast food place, but will go there every so often. Want something different give it a try.
(4)
Rich S.
was looking forward t this finally opening in our area. what a let down. all i wanted was the ham sandwich. i walked in and heard WELCOME TO HARDEES! had no clue who said it or if they were even talking to me. both young girls had their heads down looking at the floor. they can skip that greeting until the customer gets to the register. so i order my one ham sandwich. a lady in front of me ordered the same thing. they got our orders mixed up, took me 11 minutes to get and Arby's like sandwich. i even asked what the problem was at the 4 minute mark, no one would answer me. i finally got this fake meat sandwich and was dry as hell. havent been back, and i am sure this dump will close soon.
(1)
Nina C.
Label me a lifer when it comes to Hardee's. Been going to Hardee's establishments since I was a kid. We used to have a catchy song switch using their jingle: "Hurry on down to Hardee's where the burgers are charcoal broiled". Our version was "Hurry on down to Westworld where the robots are charcoal broiled". Aaannnyhoo, after the excitement settled with their opening last year, I went in to try out the Frisco burger again. I was mildly disappointed when the sourdough (bun) was pale and barely grilled. It was also on the cold side of temperature leading me to believe that the burger was done long before the fries were ready (they were HOT). The hand-made shake was perfect, but does take some time to make. Worth it! Unlike Terra Haute's (one of two locations) that used to make shakes, Bolingbrook's only has one size of shake. Why can't they make large???? I've been several other times and rarely go there without my Hardee's coupons (they come in the mailer every week or so). Each visit proves to me how awful these coupons are to deal with. The poor employees really give it a shot, but the total is never right and I've given up trying to give them tips on how to use a calculator, etc. Example: B1G1 burger that is $4.59. The total for said burgers should be $4.59 plus tax. Due to the fact that we want one of their huge drinks at $0.79 (no matter the size) plus ONE large fry, seems to through off the whole order. So, Drink is $0.79, fries (about) $2.09, burgers (with coupon) $4.59 = $7.47 plus tax, right? NOPE, they come up with $8.39 (before tax) or more, depending on the combination. It gets worse when it's a package deal. $5.00 for a 1/3 LB. Bacon Cheese Thickburger Small Combo. Thickburger is (about) $4.89, fries (about $1.59), soda is $0.79, so it should be $7.27 minus $2.27 plus tax. It never is. If I were smarter, I would order the burgers separate from the extras just to keep it simple. The reason it's so complicated is because they don't use a quick button for combos. They have to type it all in, then do some math to figure out the coupon deal (that has no zebra or barcode)! One of their managers told the employee to just ring each coupon deal in a separate transaction. Come on Hardee's! make it simpler for the employees! Last week, I went there with my hubby and we had: Cinnamon Pull-aparts, Biscuit 'N' Gravy, Monster Biscuit small combo (with up-sized drink) and their new Smothered Hash Rounds. The bacon was crisp, the rest was good and hot and the Smothered Hash Rounds were to die for (on the Hardee's scale). The server was very amiable and brought our order to us as soon as it became available (despite the fact that they were down by 7 bodies in the crew...back to school). She apparently was in charge of dishing up the smothered and apologized for putting the tray being upside down, which was no big deal at all (none of it leaked out of the vent holes). I hate to mention that on that visit, we were overcharged by over $0.50, but actually, it was worth it since the service was beyond normal. Thanks April! It's those blasted coupons, I tell you. I do not blame the employees at all. P.S. There have been numerous complaints on yelp about the staff, but one needs to realize that turnover is high with this industry and even higher when it's a newer franchise. It's going to be hit or miss no matter what you do. It's fast food people, not a french restaurant! I'll also add that I miss that massive rectangular cheeseburger that they used to serve on a rectangular, two burger sized bun. YUM
(4)
Bianca T.
Service is a little below mediocre. They always forget something in my order. I think they fries would be good if they were fresh, but they always give me the old dry ones.
(2)
Rachel G.
**UPDATE** Hardee's managers and the crowd control police officer ensured that the drive-thru customers who had waited for hours got in line near the front, since we had been there for over five hours. We did in fact receive our "free food for one year" coupon books. I ordered the Loaded Omelet Biscuit and a soda, and I ordered the Sausage & Egg Biscuit for my grandmother. Now, my grandmother is an 80 year old lady from the South, where biscuits were a staple and if you messed up that recipe, you weren't ever gettin' married because your man would starve. That lady can whip up some fantabulous biscuits like you've never had. She was impressed. That really says something. I enjoyed my breakfast meal, too. Honestly, I'd give them five shinning stars, except for the fact that the biscuit sandwich was sloppily assembled and the cheese was stuck all over the place, and the fact that they failed to ensure their advertisements read "Dine-In ONLY." That would have helped avoid some stress and hassle at 4:00 am for many, many tired customers-to-be.
(4)
Joshua B.
0 stars. Anyone past 3 stars most likely had their taste buds ripped out by licking frozen flagpoles as a child. I have tried this place 4 times hoping that it wouldn't be atrocious each time... my hopes were for naught. The first thing to strike me is how boring their menu is. Besides dumping buffalo sauce (ew) on a few things their menu has no originality whatsoever. The next thing is the prices. This alone shows this place is taking the piss out of it's customers. This place is horrendously overpriced. Culver's is across the street and I would say Culver's is one of the higher end fast food establishments and it is still cheaper than Hardees... I wanted to like this place cause I enjoyed the Carls Jr. (Pick one damn name btw) I lived by when I spent time in St. Louis, but the food is bad. It isn't mediocre; it is bad. The staff are extremely slow and don't seem too intelligent. The burgers taste like burger king patties, which are microwaved and known to be sub par. However, they aren't silly enough to charge 7 dollars for a regular burger combo at burger king. The chicken tenders are bleh and 5 dollars for 3 strips is absurd. I never tried their chicken sandwiches but I doubt those are much better. That's really all they have is burgers, chicken sandwiches, and chicken tenders. I've had to wait quite a while for my food each time I've gone as well and I don't think there is an excuse when your food is that basic and that bad. It was 2 a.m. and I went out to grab something to eat. There was one car ahead of me that got 3 buffalo chicken wings. (4 dollars for 3 wings? Really?) Then myself, I got a little thick burger combo. About two minutes after my order a third car pulled into the drive through. The first customer was told to pull to the side and wait... for 3 chicken wings. I pulled up and was nearly tossed a bag with an " I don't care" attitude. Starting to drive away I checked my food since they had screwed up my order once before in my three ventures there. I had been given the first customers chicken wings and realized he also forgot my drink. I went through again letting him know. Had to pull to the side and wait 5 minutes for my food. The customer service was crap and I expect something complimentary when a restaurant screws up that badly. But no. I was given a sorry void of any care. Im amazed they ruined two people's orders when there were only three of us with ample time between. The A&W long john silvers combo that was in the building prior took a while to cook but with a menu 3 times the size they still wouldn't deliver food this bad or screw up this many orders. TLDR version: Bad food, rude service, slow service, and horrendous prices. The place is obviously going to close. I just hope it is soon so something replaces it relatively quick.
(1)
Sorry, we don't have Q&A for this restaurant.
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Address :200 N Bolingbrook Dr
Bolingbrook, IL, 60440
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Alcohol : No Outdoor Seating : No Has TV : Yes Waiter Service : No
Mike S.
Dirty, messy floor near cooking area. Mushy Burgers with odd taste, mustard smeared on the patty. Every burger has cheese on it. Average decor. Very high fat, unhealthy menu. Sparsely attended. Expected more from a new restaurant in the area. Would never go back
(2)Owen H.
This hole Hardee's and Carl Jr's $h!t has to stop is just taste and looks awful. If I could give 0 stars I would. How did they mess up a pretzel it was burnt how. The soda had a weird taste to it. There was throwing of garbage in the kitchen with teenagers working there. Drive more miles or be hungry but don't go here.
(1)Liz H.
My husband loves Hardee's so he stood outside on opening day for several hours to get free food for a year . All I'm going to say is thank god I didn't stand in line and that the food is FREE I'm sorry but I had higher hopes. Also do NOT let them fool you into buying a sausage egg and cheese biscuit for over $3 when in plainly states on menu you can order just a sausage biscuit and add egg and add cheese to it its only $2.09 ... And then they get snotty about it ? Like I said I had higher hopes :( it's sad maybe they need a better trained staff ? I'm giving 3 stars because I'm hoping it only sucks because they just opened a month or so ago.
(3)Mad I.
Not a good Hardees chain. Employees made me rethink my love for the Hardees mushroom and swiss. Counter girl screwed up my order, which was a mushroom and swiss combo meal. How is that possible, I have no idea, but she charged me for a extra fry, and by the time the ordeal was over, I didn't bother to get try and get my 2 bucks back. I was speaking clear and concise, I do talk for a living.... Less focus on screaming "welcome to Hardees" and train your employees! Did I mention I was trapped in my car because the manager was sitting in her car smoking a cigarette with her door cranked all the way open, blasting music and chatting with other employees outside? GROSS.
(1)Kevin K.
When the food is cooked and made correctly, I like Hardee's, but that doesn't happen a lot at this location. I get the impression that their hiring practices aren't very thorough and you can tell with the quality. No one has ever been overly rude, but they lack certain graces that should be ubiquitous in the food industry. For example, if you have to wait for fries or a burger, they generally wont tell you and just disappear from the window while you're waiting. I've never really heard a please or a thank you which isn't a huge deal, but the type of person that goes out of his/her way to use please and thanks is also the type of person that is going to care that your meal is up to standards. If you go through the drive-thru you can tell that you're interrupting personal time. I was told that when Hardee's first open they are solid, but as soon as the trainers and district managers leave, it goes down hill really quickly. That is certainly the case here. To the best of my knowledge I've never seen a manager walking around or making sure that everything is ok. Also, it always tastes like the cherry coke is about to be out of syrup or maybe the ratio of soda to syrup is off.
(2)Amanda W.
How do you not have milk for milkshakes? Very disappointed. There is always something with this place.
(1)Mike M.
The food is always tasty but the service is way too slow. I have enjoyed Hardee's for 35 years and was happy to see them back. My fear is that they won't survive because of horrible service. This place needs help now to save it.
(2)Danielle R.
Hardee's service is so bad and they said on the news that some of the owner never wash there hands. Would never go there again!!
(1)Sandra D.
Not happy with Hardees. For fast food, it's expensive. At McDonald's, you get your burger with fries and drink included. At Hardee's, everything is separate. The cheeseburgers and fries are ok. They lost a customer.
(2)Michelle H.
I thought Bolingbrook pretty much had every fast food chain imaginable, until Hardees opened up shop in the former Long John Silver's/A&W location. Long absent from the Chicago area fast food market, I was initially jazzed to once again have their signature Thickburger at my immediate disposal. The newness soon wore off, and I realized that no fast food restaurant will ever have a fairy tale ending for me. I've been a guest of both the dining room and drive through. All employees I've encountered have been nothing but courteous and polite, even apologetic when fixing an food error. I prefer the front counter, since the drive through speaker system is absolutely horrendous. Every background noise is picked up and amplified, making communication extremely difficult. The food is a mixed bag. Not a huge fan of their breakfast. Coffee is below average and the hash brown rounds are average. I usually get the Frisco breakfast sandwich, which is thinly sliced ham, egg and Swiss cheese on grilled sourdough bread. It tastes OK, but usually served soggy and very salty. For lunch and dinner, although I love a big beefy Thickburger, I've become very fond of their turkey burger instead. Along with some beer battered onion rings, of course! I am hoping Hardees makes it. Since it's open 24 hours, it's a great McDonald's alternative. Ever since the grand opening hoopla died down, the place is sparsely populated at times.
(3)Eric A.
Okay, fair is fair. This place deserves an update. The last few times I visited this location the food had been prepared correctly, the order had been taken correctly, and the employees seemed more friendly. Because of the new-found consistency, they have earned one star back.
(3)Cat. C.
Went in around 830 PM on a Saturday. I had been to the Hardees in West Chicago and really liked the Chicken Tenders. So i went with chicken tenders at this one in Bolingbrook. They are overcooked, not horrible tasting, but overcooked and not what i was expecting based on what I had previously at another location. The staff was goofing around, the counter girl was on her cellphone most of the time when not ringing someone up. She barely paid attention as we ordered, i am kind of surprised the order was right. She seemed to find everything we said funny... i guess chicken tenders, a couple burgers, and a tea is hilarious (maybe a drug test is needed). Also, a girl rang us up but our receipt says "Gary" rang us up. okay.... Really disappointing... i guess we will just stick with the one in West Chicago when we pass through. :(
(2)Marelyn M.
Food is decent but the employes are rude and have an attitude I went there with my sister and they screwed my order up and well i asked that's wasn't my order and she rolled her eyes I don't know if she though I wasn't paying attention but then she changed the order. Then my dad called me and said to get him something so I did and I said the order number and she screwed my order again and so I went again and I said this isn't what I asked for sorry. And she was talking back instead of changing my order. Then my sister heard that she was talking crap with other employes about us so I don't think I'll be going there again sadly.
(1)Walter K.
11/15/2014 about 1:45 PM I, along with my 2 nephews (1- 10 yrs old), decided to eat at Hardees. As I was eating my Texas Brisket burger, about half way through, I felt a crunching sound in my mouth. At first I thought it was a crunchy jalapeno pepper and then felt a small hard piece of unknown substance as I further chewed. I spit out the substance, rubbed it between my fingers, and discovered it was a small piece of glass. I notified the manager who showed no lack of interest, gave me a refund on my burger, and told me if I wasn't satisfied to call the corporate telephone number on their door. The manager had such a "cavalier" attitude to my situation. I called corporate the following Monday (11/17/2014) and advised them of my complaint. Their representative advised a Regional Manager would contact me to discuss the matter. I never received any type of contact from the Regional Manager. On Tuesday 11/25/2014 I received, by U.S. mail 2 sandwich cards: ##1)Free Chicken Sandwich or Turkey Burger & #2)Free Sausage Egg & Cheese Biscuit. Are you kidding me? If this is how Hardees treats their customers, especially the Bolingbrook, Illinois Hardees, I ADVISE "NOT" to eat at any Hardees establishments! My fellow YELP'ers please boycott and maybe they'll be more concerned about the products they are serving "us" the consumers.
(1)Mike C.
Hardee's is back and better than ever in Chicagoland. Reminds me of the times I visit an old sweetie living in LA and stop at a place called Carls Jr. For lunch and stuff. The Hardee's menu is a little different but their angus burgers are much the same. I no longer have to go back to SoCal to "eat like I mean it" but that doesn't mean I'm not ever going back... Welcome back Hardee's.
(4)Larry A.
Terrible service.. Just terrible. When the staff don't pay attention to what you order, they then blame you for ordering incorrectly. I won't be back.
(1)Theresa C.
I was happy to see Hardee's finally make their way up north into Chicagoland. I love the Cinnamon n' Raisin biscuits. I remember being able to get these as a kid and when I'm down south, I always make my way to get some. So I definitely had to make a trip out here. This location is okay (if you go through the drive thru). I went inside to eat and nearly froze to death. It was so cold inside. The manager was trying to make sure the customers' were happy but his crew was really sub-par. I don't want to see your employee sulking in a booth and then yelling at his crew-mate at 9 in the morning. It felt like Animal House opened a restaurant. The food was okay. Definitely not the best Hardee's I ever had but not the worst either. I think I'll only head here when my Cinnamon n' Raisin craving hits.
(3)Beverly W.
Terrible everything. The food was mediocre and forget any service. As soon as you walk in you are shouted to by the staff is Welcome to Hardee's. Then people who are eating are screaming the same. I was totally surprised by the eating area as being small and very uncomfortable. The coffee which is self service was out. We had to ask to get more, while these so called workers standing around, not checking on anything. Also they did not have covers for the coffee! Even though most people order soda, they probably think they don't need them. I took my sister who thinks Hardee's is wonderful. That was many years ago, but now after going to 2 in the past month, she is not going back. Culver's is just down the street, so better in all areas. Hey Hardee's, if you want to stay in Illinois, you need to get better food & employees that will work.
(1)Alixx C.
Are you kidding me? Oh my where do we begin? I go through the drive through and try to make an order. First off, the speaker must be of serious low quality because I could hardly understand what the person on the other end was saying. It was just a bunch of static. I just shouted my order and hoped whomever was on the other end got the order. I know this isn't fine dining so I'm not expecting some gourmet meal. However, when I received the food I tried one of the fries and they were horribly greasy and soggy. I also had ordered a curly fry with the other combo. I tried the curly fries. They were hot and delicious. So we get to the burger. I had ordered a small burger and a 1/3 lb burger. The small burger was horrible!! It was so sloppy and swimming in ketchup and mustard. Ridiculously messy. It looked like a toddler put this thing together. The 1/3 lb burger wasn't messy due to the fact I only wanted lettuce and tomato on it. The 1/3 lb burger tasted like something out of my high school cafeteria. Burger King is better. The coke was flat. Hardly any carbonation. Not what I'm used to for coke. I hate flat drinks. The cookies were equally as terrible. They were very dry and it was like eating a chocolate aspirin. I only ate half of it and threw it out. To their credit the lady at the window was friendly and smiled. I appreciated that. Thanks for the crappy food served with a smile.
(2)Joe P.
Would give it 0 stars if I could. Two registers show being open but nobody in sight. Waited several minutes without anyone acknowledging I was there. Walked out and may never come back.
(1)allen p.
2PM- Staff was friendly and informative. Had a Monster-burger and really liked it. It filled me up and was tasty. Food was delivered neatly assembled and looked tasty. Not my favorite fast food place, but will go there every so often. Want something different give it a try.
(4)Rich S.
was looking forward t this finally opening in our area. what a let down. all i wanted was the ham sandwich. i walked in and heard WELCOME TO HARDEES! had no clue who said it or if they were even talking to me. both young girls had their heads down looking at the floor. they can skip that greeting until the customer gets to the register. so i order my one ham sandwich. a lady in front of me ordered the same thing. they got our orders mixed up, took me 11 minutes to get and Arby's like sandwich. i even asked what the problem was at the 4 minute mark, no one would answer me. i finally got this fake meat sandwich and was dry as hell. havent been back, and i am sure this dump will close soon.
(1)Nina C.
Label me a lifer when it comes to Hardee's. Been going to Hardee's establishments since I was a kid. We used to have a catchy song switch using their jingle: "Hurry on down to Hardee's where the burgers are charcoal broiled". Our version was "Hurry on down to Westworld where the robots are charcoal broiled". Aaannnyhoo, after the excitement settled with their opening last year, I went in to try out the Frisco burger again. I was mildly disappointed when the sourdough (bun) was pale and barely grilled. It was also on the cold side of temperature leading me to believe that the burger was done long before the fries were ready (they were HOT). The hand-made shake was perfect, but does take some time to make. Worth it! Unlike Terra Haute's (one of two locations) that used to make shakes, Bolingbrook's only has one size of shake. Why can't they make large???? I've been several other times and rarely go there without my Hardee's coupons (they come in the mailer every week or so). Each visit proves to me how awful these coupons are to deal with. The poor employees really give it a shot, but the total is never right and I've given up trying to give them tips on how to use a calculator, etc. Example: B1G1 burger that is $4.59. The total for said burgers should be $4.59 plus tax. Due to the fact that we want one of their huge drinks at $0.79 (no matter the size) plus ONE large fry, seems to through off the whole order. So, Drink is $0.79, fries (about) $2.09, burgers (with coupon) $4.59 = $7.47 plus tax, right? NOPE, they come up with $8.39 (before tax) or more, depending on the combination. It gets worse when it's a package deal. $5.00 for a 1/3 LB. Bacon Cheese Thickburger Small Combo. Thickburger is (about) $4.89, fries (about $1.59), soda is $0.79, so it should be $7.27 minus $2.27 plus tax. It never is. If I were smarter, I would order the burgers separate from the extras just to keep it simple. The reason it's so complicated is because they don't use a quick button for combos. They have to type it all in, then do some math to figure out the coupon deal (that has no zebra or barcode)! One of their managers told the employee to just ring each coupon deal in a separate transaction. Come on Hardee's! make it simpler for the employees! Last week, I went there with my hubby and we had: Cinnamon Pull-aparts, Biscuit 'N' Gravy, Monster Biscuit small combo (with up-sized drink) and their new Smothered Hash Rounds. The bacon was crisp, the rest was good and hot and the Smothered Hash Rounds were to die for (on the Hardee's scale). The server was very amiable and brought our order to us as soon as it became available (despite the fact that they were down by 7 bodies in the crew...back to school). She apparently was in charge of dishing up the smothered and apologized for putting the tray being upside down, which was no big deal at all (none of it leaked out of the vent holes). I hate to mention that on that visit, we were overcharged by over $0.50, but actually, it was worth it since the service was beyond normal. Thanks April! It's those blasted coupons, I tell you. I do not blame the employees at all. P.S. There have been numerous complaints on yelp about the staff, but one needs to realize that turnover is high with this industry and even higher when it's a newer franchise. It's going to be hit or miss no matter what you do. It's fast food people, not a french restaurant! I'll also add that I miss that massive rectangular cheeseburger that they used to serve on a rectangular, two burger sized bun. YUM
(4)Bianca T.
Service is a little below mediocre. They always forget something in my order. I think they fries would be good if they were fresh, but they always give me the old dry ones.
(2)Rachel G.
**UPDATE** Hardee's managers and the crowd control police officer ensured that the drive-thru customers who had waited for hours got in line near the front, since we had been there for over five hours. We did in fact receive our "free food for one year" coupon books. I ordered the Loaded Omelet Biscuit and a soda, and I ordered the Sausage & Egg Biscuit for my grandmother. Now, my grandmother is an 80 year old lady from the South, where biscuits were a staple and if you messed up that recipe, you weren't ever gettin' married because your man would starve. That lady can whip up some fantabulous biscuits like you've never had. She was impressed. That really says something. I enjoyed my breakfast meal, too. Honestly, I'd give them five shinning stars, except for the fact that the biscuit sandwich was sloppily assembled and the cheese was stuck all over the place, and the fact that they failed to ensure their advertisements read "Dine-In ONLY." That would have helped avoid some stress and hassle at 4:00 am for many, many tired customers-to-be.
(4)Joshua B.
0 stars. Anyone past 3 stars most likely had their taste buds ripped out by licking frozen flagpoles as a child. I have tried this place 4 times hoping that it wouldn't be atrocious each time... my hopes were for naught. The first thing to strike me is how boring their menu is. Besides dumping buffalo sauce (ew) on a few things their menu has no originality whatsoever. The next thing is the prices. This alone shows this place is taking the piss out of it's customers. This place is horrendously overpriced. Culver's is across the street and I would say Culver's is one of the higher end fast food establishments and it is still cheaper than Hardees... I wanted to like this place cause I enjoyed the Carls Jr. (Pick one damn name btw) I lived by when I spent time in St. Louis, but the food is bad. It isn't mediocre; it is bad. The staff are extremely slow and don't seem too intelligent. The burgers taste like burger king patties, which are microwaved and known to be sub par. However, they aren't silly enough to charge 7 dollars for a regular burger combo at burger king. The chicken tenders are bleh and 5 dollars for 3 strips is absurd. I never tried their chicken sandwiches but I doubt those are much better. That's really all they have is burgers, chicken sandwiches, and chicken tenders. I've had to wait quite a while for my food each time I've gone as well and I don't think there is an excuse when your food is that basic and that bad. It was 2 a.m. and I went out to grab something to eat. There was one car ahead of me that got 3 buffalo chicken wings. (4 dollars for 3 wings? Really?) Then myself, I got a little thick burger combo. About two minutes after my order a third car pulled into the drive through. The first customer was told to pull to the side and wait... for 3 chicken wings. I pulled up and was nearly tossed a bag with an " I don't care" attitude. Starting to drive away I checked my food since they had screwed up my order once before in my three ventures there. I had been given the first customers chicken wings and realized he also forgot my drink. I went through again letting him know. Had to pull to the side and wait 5 minutes for my food. The customer service was crap and I expect something complimentary when a restaurant screws up that badly. But no. I was given a sorry void of any care. Im amazed they ruined two people's orders when there were only three of us with ample time between. The A&W long john silvers combo that was in the building prior took a while to cook but with a menu 3 times the size they still wouldn't deliver food this bad or screw up this many orders. TLDR version: Bad food, rude service, slow service, and horrendous prices. The place is obviously going to close. I just hope it is soon so something replaces it relatively quick.
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