What has happened to Wendy's? I remember a time, even just 10 years ago, when Wendy's was a cut above other chain fast food. Unfortunately, those days seem to be long gone. While the food was okay at our recent visit, it was prepared and served with absolute apathy. Items were forgotten, condiments were omitted, half the order was left to grow cold on the tray while the other half was not yet ready. We watched the staff throw trash on the already-littered floor instead of dealing with it properly. The dining room features some nice updates, including new wood floors and a digital Coke machine, but it all needed a good wipe down. It's fast food, but it can still be executed and served with pride...but not here, apparently. I suspect it is a management problem with the bar being set so low, nobody cares about their performance. What a pity. Wendy's has certainly fallen.
(2)
Taylor S.
Came to Wendy's on a Friday night and they were pretty quiet. My husband and I's order was taken by this ignorant little kid named Skylar that didn't listen to anything I was saying. He asked right at the beginning if it was to stay or to go. And it was to stay, right off the bat when we grabbed our food it was in a sack and not on a tray. Which meant he didn't listen and put it to go. Fries were disgusting and not cooked. Forgot things from our order. And when I went up to the counter to ask for what we ordered lovely Skylar the kid who took our order practically ignored me for a couple minutes then tossed our things we were missing to me across the counter. Disrespectful and there is no excuse for him to not just do it right the first time. I will probably return but if I walk in with my family and see him I will walk out because of my experience.
(1)
Kim R.
Yesterday, we were on a 5+ hour drive, tired, and ready for some food we could consume in the car as we continued down the highway. There were several options, and I chose Wendy's. It was about 6:10pm when we ordered. I ordered their premium cod fish sandwich combo (large sized with a coke with no ice) and an order of chicken nuggets with BBQ sauce. I also needed a receipt for reimbursement. The girl who "helped" (and I use this term loosely) me at the window was the rudest fast food person I have ever encountered. If she worked for me, I would fire her immediately. In addition to the rudeness: - The fish sandwich wasn't even lukewarm. When did they fry it? Yesterday? Or did they forget to fry it altogether? - The chicken nuggets were warm, but came with no BBQ sauce. - The drink came with ice. She huffed when I asked her to change it. - I asked twice for the receipt. After the second request, I was informed that the receipt printer was broken. If you're hopping off the exit for some quick food to get back on the road, go to McDonald's or one of the other equally accessible options... or cruise on by this exit and get food later. You'll be sorry if you stop here.
(1)
Adam B.
Slowest service at a Wendy's I've ever had. Also, they don't take Amex. Never had that before. And I had to wave down a staff member (at the drive-thru) to get the rest of my order. If I lived in the area, I would not be back. As it is, I won't be back anyway.
(2)
Heather P.
If I could give this place 0 stars, I would. I ordered a Jr Bacon Cheeseburger and a small chili. Sounds good, right? I got back to my hotel room to eat my food. I take out the cup of chili only to find that there is no spoon. Okay, I guess I'll just chug this hot cup of chili and burn the crap out of my throat. Moving on to the Jr Bacon Cheeseburger, I took one bite and spat it out. The whole burger was ice cold! I was more than ready to go back to Wendy's and ask for a full refund but to my dismay, there was no receipt in the bag. Good thing I was only in this town for business.
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Missy B.
What has happened to Wendy's? I remember a time, even just 10 years ago, when Wendy's was a cut above other chain fast food. Unfortunately, those days seem to be long gone. While the food was okay at our recent visit, it was prepared and served with absolute apathy. Items were forgotten, condiments were omitted, half the order was left to grow cold on the tray while the other half was not yet ready. We watched the staff throw trash on the already-littered floor instead of dealing with it properly. The dining room features some nice updates, including new wood floors and a digital Coke machine, but it all needed a good wipe down. It's fast food, but it can still be executed and served with pride...but not here, apparently. I suspect it is a management problem with the bar being set so low, nobody cares about their performance. What a pity. Wendy's has certainly fallen.
(2)Taylor S.
Came to Wendy's on a Friday night and they were pretty quiet. My husband and I's order was taken by this ignorant little kid named Skylar that didn't listen to anything I was saying. He asked right at the beginning if it was to stay or to go. And it was to stay, right off the bat when we grabbed our food it was in a sack and not on a tray. Which meant he didn't listen and put it to go. Fries were disgusting and not cooked. Forgot things from our order. And when I went up to the counter to ask for what we ordered lovely Skylar the kid who took our order practically ignored me for a couple minutes then tossed our things we were missing to me across the counter. Disrespectful and there is no excuse for him to not just do it right the first time. I will probably return but if I walk in with my family and see him I will walk out because of my experience.
(1)Kim R.
Yesterday, we were on a 5+ hour drive, tired, and ready for some food we could consume in the car as we continued down the highway. There were several options, and I chose Wendy's. It was about 6:10pm when we ordered. I ordered their premium cod fish sandwich combo (large sized with a coke with no ice) and an order of chicken nuggets with BBQ sauce. I also needed a receipt for reimbursement. The girl who "helped" (and I use this term loosely) me at the window was the rudest fast food person I have ever encountered. If she worked for me, I would fire her immediately. In addition to the rudeness: - The fish sandwich wasn't even lukewarm. When did they fry it? Yesterday? Or did they forget to fry it altogether? - The chicken nuggets were warm, but came with no BBQ sauce. - The drink came with ice. She huffed when I asked her to change it. - I asked twice for the receipt. After the second request, I was informed that the receipt printer was broken. If you're hopping off the exit for some quick food to get back on the road, go to McDonald's or one of the other equally accessible options... or cruise on by this exit and get food later. You'll be sorry if you stop here.
(1)Adam B.
Slowest service at a Wendy's I've ever had. Also, they don't take Amex. Never had that before. And I had to wave down a staff member (at the drive-thru) to get the rest of my order. If I lived in the area, I would not be back. As it is, I won't be back anyway.
(2)Heather P.
If I could give this place 0 stars, I would. I ordered a Jr Bacon Cheeseburger and a small chili. Sounds good, right? I got back to my hotel room to eat my food. I take out the cup of chili only to find that there is no spoon. Okay, I guess I'll just chug this hot cup of chili and burn the crap out of my throat. Moving on to the Jr Bacon Cheeseburger, I took one bite and spat it out. The whole burger was ice cold! I was more than ready to go back to Wendy's and ask for a full refund but to my dismay, there was no receipt in the bag. Good thing I was only in this town for business.
(1)