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Name: Genki Sushi
Address: Waikele Shopping Center,94-799 Lumiaina St, Waipahu, HI, 96797
Telephone: (808) 678-3180
Price range: Under $11
Rating: 2.80

Genki Sushi

Waikele Shopping Center,94-799 Lumiaina St, Waipahu, HI, 96797

(808) 678-3180
Store is closed

Genki Sushi Menu

Sorry, We are updating this restaurant menu details.

Foods for Diabetics:

Diabetics at Yogen Fruz:

Diabetics can look for No Sugar alternatives of frozen yogurt. Yogen Fruz offers a variety of different sugarless probiotic frozen yogurt and smoothie options to help diabetics enjoy the tasty treat without any compromises. Diabetics should be extra careful while enjoying the tempting flavors of frozen yogurt at Yogen Fruz.

Foods to Avoid at Yogen Fruz for Diabetes:

Diabetics need to regulate sugar intake as well as monitor the cholesterol levels to reduce heart risk. Yogen Fruz offers regular as well as no-fat, no-sugar light yogurt at the restaurant. It is highly recommended to avoid the regular frozen yogurt at Yogen Fruz. Also, avoid all kinds of Low-Fat Chocolates at Yogen Fruz. While most shakes served at Yogen Fruz are low in sugar, there are a few such as Candy Cane, Gingerbread, and Keylime Pie that every diabetic must avoid. Although low in sugar, an 8 fl.oz. serving of Egg Nog contains 22g cholesterol. A diabetic must avoid Egg Nog at Yogen Fruz.

Foods Suggestions for Diabetics at Yogen Fruz:

Probiotic Frozen Yogurt Low Fat Chocolate (4fl. Oz.)

Nutritional Facts: 110 calories, 2g (Tans. Fat 0g & Sat. Fat 1g), 48mg sodium, 19g carbs, 18g sugar, 5g fiber, 3g Protein

Probiotic Frozen Yogurt Low Fat Vanilla (4fl. Oz.)

Nutritional Facts: 110 calories, 2g (Tans. Fat 0g & Sat. Fat 1g), 57mg sodium, 19g carbs, 19g sugar, 0g fiber, 3g Protein

Probiotic Frozen Yogurt Low No Fat Vanilla (4fl. Oz.)

Nutritional Facts: 100 calories, 0g (Tans. Fat 0g & Sat. Fat 0g), 62mg sodium, 21g carbs, 19g sugar, 0g fiber, 3g Protein

Probiotic Frozen Yogurt Low No Fat Tart (4fl. Oz.)

Nutritional Facts: 100 calories, 0g (Tans. Fat 0g & Sat. Fat 0g), 55mg sodium, 20g carbs, 18g sugar, 0g fiber, 3g Protein

Non-Fat Frozen Yogurt – Passion Fruit Tart

Nutritional Facts: 100 calories, 0g (Tans. Fat 0g & Sat. Fat 0g), 54mg sodium, 22g carbs, 19g sugar, 0g fiber, 4g Protein

Low Fat Frozen Yogurt – Lemon

Nutritional Facts: 120 calories, 2g (Tans. Fat 0g & Sat. Fat 1g), 56mg sodium, 22g carbs, 21g sugar, 0g fiber, 3g Protein

Visit below restaurant in Waipahu for healthy meals suggestion.

Denny’s ( 94-305 Kunia Rd )

Panda Express ( Waikele Premium Outlets,94-799 Lumiaina St )

Foods for People with High Blood Pressure:

People suffering from high blood pressure problems can also opt for the non-sugar frozen yogurt options to have a fun meal at Yogen Fruz. They can also try the non-fat variations of frozen yogurt and smoothies available at Yogen Fruz to taste the richness of frozen yogurt without any health concerns.

High Blood Pressure at Yogen Fruz

If you have high blood pressure, then it is highly recommended to go for fresh dairy yogurt or Greek yogurt as calcium-rich foods are helpful in lowering blood pressure. Never ask for cheese or any salty food items as the toppings on your yogurt smoothies or flavored frozen yogurt. Always try fresh fruits or berries without any added salt to compliment your frozen yogurt or yogurt smoothies at Yogen Fruz.

Foods to Avoid at Yogen Fruz for High Blood Pressure:

While most food items on Yogen Fruz menu seem healthy, there are a lot of flavors and mixes which contains a high amount of sodium. To maintain blood pressure levels, avoid ordering cheesecake mixes at Yogen Fruz. Other dessert mixes like Apple Pie, Keylime Pie, Oreo Vanilla, and Oreo Mint also contain a high amount of sodium levels. Avoid these mixes while ordering your frozen yogurt at Yogen Fruz for high blood pressure. Try avoiding all kinds of Shakes at Yogen Fruz as all the flavors contain a high amount of sodium levels in a single serving.

Food Suggestions for High Blood Pressure at Yogen Fruz:

Smoothie Dairy Peach Berry Sunset (8fl. Oz.)

Nutritional Facts: 100 calories, 0g (Tans. Fat 0g & Sat. Fat 0g), 26mg sodium, 21g carbs, 17g sugar, 1g fiber, 2g Protein

Üsensations Pina Colada (4fl. Oz.)

Nutritional Facts: 110 calories, 6g (Tans. Fat 0g & Sat. Fat 5g), 26mg sodium, 26g carbs, 24g sugar, 1g fiber, 3g Protein

Raspberry Blast (8fl. Oz.)

Nutritional Facts: 120 calories, 0g (Tans. Fat 0g & Sat. Fat 0g), 0mg sodium, 30g carbs, 24g sugar, 2g fiber, 0g Protein

Strawberry Banana (8fl. Oz.)

Nutritional Facts: 120 calories, 0g (Tans. Fat 0g & Sat. Fat 0g), 0mg sodium, 29g carbs, 21g sugar, 1g fiber, 0g Protein

Very Berry (8fl. Oz.)

Nutritional Facts: 110 calories, 0g (Tans. Fat 0g & Sat. Fat 0g), 0mg sodium, 26g carbs, 20g sugar, 2g fiber, 0g Protein

Visit below restaurant in Waipahu for healthy meals suggestion.

Denny’s ( 94-305 Kunia Rd )

Low-Cholesterol Foods:

Yogen Fruz understands the need for healthy food choices. Hence, the restaurant chain offers multiple variations of frozen yogurt, smoothies, and fruit cup to serve people with different health choices. You can either go for sugarless varieties or choose a non-fatty option from the menu to enjoy a healthy meal at Yogen Fruz.

High Cholesterol at Yogen Fruz

Frozen yogurt is available in both dairy and non-dairy alternatives at Yogen Fruz. You can either opt for the non-dairy alternative or ask for non-fatty or low dairy-based yogurt to enjoy your rich smoothies at Yogen Fruz. To further control your cholesterol levels, you can choose strawberry, raspberry, or blueberry toppings for your smoothies as these berries are rich in anti-oxidants.

Foods to Avoid at Yogen Fruz for High Cholesterol:

Most food items served at Yogen Fruz are low in fat and cholesterol. However, there are a few food items that you must avoid for high cholesterol. Cheesecakes such as Strawberry Cheesecake and Pumpkin Cheesecake are a big no for high cholesterol. It is also recommended to avoid Egg Nog at Yogen Fruz to keep your cholesterol levels in control.

Food Suggestions for High Cholesterol at Yogen Fruz:

Üsensations Green Tea (4fl. Oz.)

Nutritional Facts: 110 calories, 2g (Tans. Fat 0g & Sat. Fat 1g), 57mg sodium, 19g carbs, 19g sugar, 0g fiber, 3g Protein

Üsensations Acai Blueberry (4fl. Oz.)

Nutritional Facts: 110 calories, 2g (Tans. Fat 0g & Sat. Fat 1g), 55mg sodium, 19g carbs, 20g sugar, 0g fiber, 3g Protein

Üsensations Lychee Green Tea (4fl. Oz.)

Nutritional Facts: 110 calories, 2g (Tans. Fat 0g & Sat. Fat 1g), 47mg sodium, 20g carbs, 19g sugar, 1g fiber, 3g Protein

Non-Fat Frozen Yogurt – Passion Fruit Tart

Nutritional Facts: 100 calories, 0g (Tans. Fat 0g & Sat. Fat 0g), 54mg sodium, 22g carbs, 19g sugar, 0g fiber, 4g Protein

Low Fat Frozen Yogurt – Lemon

Nutritional Facts: 120 calories, 2g (Tans. Fat 0g & Sat. Fat 1g), 56mg sodium, 22g carbs, 21g sugar, 0g fiber, 3g Protein

Probiotic Frozen Yogurt Low No Fat Vanilla (4fl. Oz.)

Nutritional Facts: 100 calories, 0g (Tans. Fat 0g & Sat. Fat 0g), 62mg sodium, 21g carbs, 19g sugar, 0g fiber, 3g Protein

Probiotic Frozen Yogurt Low No Fat Tart (4fl. Oz.)

Nutritional Facts: 100 calories, 0g (Tans. Fat 0g & Sat. Fat 0g), 55mg sodium, 20g carbs, 18g sugar, 0g fiber, 3g Protein

Visit below restaurant in Waipahu for healthy meals suggestion.

Denny’s ( 94-305 Kunia Rd )

Write An Anonymous Review

elisa o.

First off...I always have a hard time finding parking. It is placed in the mall but they share the parking with all these other food joints. It is a 50/50 chance it will be crowded or busy as hell. When you are seated...the sushi that comes around on the belt is "dead". I rarely find FRESH sushi on the belt. I usually have to place an order so I can have myself some FRESH sushi. My personal favorites..crab salad, negitoro, chawanmushi and the fried tako. And make sure you have them fresh! Chawanmushi and fried tako is always an "order" thing. I rarely see it on the belt when I come to this location. Service can be better. There are many times when I usually sit there with an empty tea and water cup, while the servers are nowhere to be seen, or, they are chatting in the corner or up front. On three seperate visits it was the same experience where I had to find the servers to get more water or the check. Sorry I only give it TWO stars. Would have given it ONE star but the favorite dishes bring it back up. HIGHLY recommend the KAPAHULU or Ala Moana location!
(2)
Jen T.

i was so bummed at this particular genki sushi. i used to work in the ala moana restaurant a couple of years ago, and it was never, ever as bad as the sushi quality here. all the cuts seemed skimpy, thin, old, and dry. all the supposedly warm items were cold, and definitely not "fresh" out of the fryer. how disappointing. although their servers seem very nice, they only have maybe 4 or 5 on a shift, which is ridiculous. that's usually how many we had in a shift at ala moana, which is half the size of this location. i'm sure the long conveyor belt adds to the coldness of the items. i was particularly upset that they had not mentioned that the price of ahi items had gone up one plate, even during an order (seriously, why can't they put it in the menu?). it was not explained (higher market price) until we had finally flagged down the poor, busy waitress and asked her about it. it really is disappointing how much the prices have gone up at genki sushi, especially if their quality has dipped.
(2)
Hazel P.

Awesome for accommodating a party of 20. The wait wasn't too long & the food was great! Did I mention we had 10 kids ranging in ages 1-14! Thank you...
(4)
Lia M.

My favorite location for genki is the waikele restaurant. I love how clean and spacious it is. There are more booths than bar seats and that is always a plus for me as I prefer a booth! They have a handy tablet at each table that you can place orders on and they arrive to you on a nifty Nascar like car on the belt... I order just to see it arrive on that thing! Totally pleases the kid in me!! there is often a wait, but I think it's worth is!
(5)
Jodi T.

Just ordered dinner for my family from this genki. My grandma loves genki so we got dinner from here today. She enjoyed her dinner but she's never complains about food. The taste was so so for me but what made me give them 3 stars were the service. The cashier was very rude, rolled his eyes at me, and said, "you ready?" I've worked in the industry before and I know better then to speak to customers like that. Maybe he was upset because he thought I wasn't going to tip because I did a takeout order... I'm not sure. I wont mention any names but that person needs a reality check or maybe get a new job if he doesn't like dealing with people.
(3)
Phoebe K.

My family and I have been coming here for years, almost every single week. Today was the first time that I had problems. Everything was going very smoothly and normally. Then at the end of the meal I discovered my chicken wings still hadn't come yet which was unusual because it only takes 10-20 minutes. It took 45 minutes for it to finally come and by that time my family and I had become very impatient and were almost ready to leave. The waiters and managers were very helpful checking for us when the chicken wings would come. However, after my mom had told our waiter that the chicken wings had taken 45 minutes our waiters' response was, " We only have one fryer and it takes a while." Which was not a good excuse at all. The manager that wrote the check took off the charge for the chicken wings plus gave us a discount on the meal. The manager informed us that she had a talk with the chef and the waiter.
(3)
Kim T.

It seems that the last few times we came the quality of their food has gone down. As for their service it takes forever even with the touch pad. I must admit i was really upset that when i ordered my baked mussel and string bean they took it off the belt... i can tell the difference between a fresh baked mussel and one that has been sitting as for the string bean it was plain nasty to eat it when the nori is soggy. My son ordered a dish in the beginning and when we were almost done we had to go ask the server if it was being made... they brought it out 5 min later but delivered it to the wrong table.
(1)
Debi V.

Here with my family for a quick lunch. I love the fact that the you can pick your plates right off the conveyor belt or order from their menu. We order some fishes from their menu and it was delivered fast. The spicy Ahi Sushi was good. We ordered some calamari rings which was sooo good!
(4)
Arnel D.

I love sushi! This place gets pretty busy but it is very organized with a number system in place. It usually takes about an hour to be seated but once you do you can already start eating! The food here is delicious and fresh... The prices are reasonable and you don't feel like you have to over eat as if you are doing AYCE! The sashimi and nigiri are very tasty... The plate prices vary and are designated by color with black being the most expensive... They also have a few items that are market priced so be warned LOL. There is a revolving conveyor belt which also has dessert! You gotta love the technology that the restaurant has input for this place. When you order something that isn't on the belt it is sent to you via race car from the back... Also, you place your orders on an iPad! The service is excellent as they checked on my party several times and topped off all our drinks. Note they will not clear off the color plates as they use it to total up your bill. I was able to treat my family of 7 for less than $100 that's unheard of! This include a fee sodas! Remember to ask or a stamp card. The more you dine, you'll earn a free black plate. Save room for dessert- as they have delicious Mochi! I need to mention that the parking lot does get full and the spots are tiny especially for my rental which is and Escalade! Can't wait to get back to eat here again. I hope they open up a location in California. You must try this place when in the area! You won't regret it. Please take a look at my pics and videos and remember to like!!! !!!Mahalo!!!
(5)
Chris L.

I'm going to bump up my review for this location from 2 stars to 4, and edit it more after my next trip, the reason for this is that we've gone about a half-dozen more times now and havent been effected by the policy again. We've had great food and service consistantly each visit and I would openly recommend this location to anyone now. I'll add images after our next visit.
(4)
Darren N.

As usual, great sushi selection at decent local prices. Fast service from this location thought it can get busy at times.
(4)
Charmaine A.

Worst customer service ever. I never got my food in time. Waited at least 10-15 minutes each plate. They're not that busy tonight. I ordered fountain drinks & been waiting for almost 20 minutes. The workers are just standing around. I always come here & leave satisfied. Tonight- I'm disappointed & not sure if I wanna come back after.
(1)
Ridge N.

Service yesterday was horrible. Never got a refill of water. When we asked for a bill and ordered some stuff to go it took 25 min for both.. It's usually isn't that bad. I'm puzzled because the servers don't serve you anymore, the race car things on the track being your food. So, why was it impossible to get some decent service?
(1)
Tiffany H.

My grandparents haven't been here since the remodel, so we decided to come here for dinner tonight. The wait time wasn't long--about 10 minutes or so at around 5:45. The staff was very friendly and attentive for the most part. This is not why I'm giving this place only 2 stars...it's the food. I'm not sure if they've raised the prices or not, but I think they did. It looks to me like portions got a bit smaller and the food just doesn't taste as good as it used to. Maybe it's because ever since Sushi Bay has come into my life, I've become biased lol. First off, I ordered a Garlic chicken and when it came (fairly quick), it was barely even warm. I was too hungry to say anything and they were pretty busy by that time so I just dealt with it and ate it. Anyway, my grandpa ordered a 4pc California Roll, and my grandma got the Temaki version. After finishing all 4 pieces, my grandpa realized that there was no avocado in his, and my grandma didn't taste any in hers so far either. We flagged a worker down and asked if they still put avocado in the cali rolls because neither of theirs had avocado in it. He said "I don't think they put avocado anymore..it might be a modification that I'd have to put on the order for you". Lo and behold, I told my grandma to open up her temaki to check because there's no way a cali roll would not have avocado in it. She opens it up and we see a tiny smear of avocado--definitely not an actual slice. It looked like avocado paste. Very very skimpy. The skimpiness continued with my grandma's Ume maki and Natto Temaki which I've attached pictures of. Like seriously? There was barely any ume or natto in her rolls which was pretty ridiculous to me. Lastly, I put in an order for a string bean tempura about halfway through eating the rest of my food and they took forever...to send me a spam and egg nigiri. I pressed the button to send it back and thought they'd see they sent the wrong item out. But no, I waited another 10 mins or so and it still didn't come out so I called our server over. She apologized and said she'd check on it, which she did. But it took another almost 10 minutes--mind you, I was timing it out of curiosity. Overall, I don't think I'll be back here by choice. Maybe only if some friends want to go here and I have no say in it. Food was just too disappointing but the staff was fine.
(2)
Jennifer N.

Servers and assistants are all very attentive. The back wall is lit up and changes colors. It's beautiful. The food is fresh. The made to order food comes very fast! The tables, seats, & floors are always clean.
(5)
Jordan M.

Fast service really great customer service, always worth the wait. Don't forget to try the crawfish.
(5)
Philip U.

Although I seem to find my way back here....I encounter the same problem which is the service. The service is really bad. When you ask for specific things other than what you can order on the tablet, it either never get puts in or takes a long time to come out. I always order a whole soft shell crab without the sauce. Every time I order it, it takes about an hour to come out because the server forgets to place the order. When I am about to pay I complain to the cashier and actually say that I feel I shouldn't have to pay for the crab, the cashier laughs as if I seem to be funny and tells me well I can give you military discount, but it's like I already handed you my military ID, so don't make like you are doing me justice.
(2)
Renee H.

BULLET!!!! I am so happy to see this location improve throughout the years! Haven't been here for a couple of years so it's a big difference this time! Here are my pros & cons: Pros: - They give you #s now when you check in. Just take a #, wait nearby. - Booths galore! They have wayyyy more booths now. - Bullet delivery! Need I say more? Easy to follow touch screen ordering makes it better than trying to flag down a server to take an order. You can even order your water & hot tea on it. They servers come & give you your drinks after you submit it. Easy peesy! - The food has gotten a lot tastier. I love all the options they offer & my vegetarian husband has lots of options now too. - The service has gotten a lot better too. Maybe it's because of the touch screen system. They literally help you to your seat & get your water/tea when you order it then give you the check. Less stress for them, especially on the weekends. Cons: - Still always busy on weekends (but it's the weekend right?) - They really need a PA system to call out the #s because you can't venture very far or you will miss your table. Maybe switch to a buzzer instead? Sometimes you can't hear them call your # because it gets a tad noisy from the crowd. - Parking is a b word sometimes. Try parking down nearby KFC on the other side. I did & it was a quick walk to the restaurant. - Maybe have way to connect the water & hot tea to the table. Other than that. I can't wait to go back!
(5)
Gen M.

I have been to other Genki Sushi locations and have not been as impressed. However I really liked this one. There was a short wait to be seated but it didn't take too long. The service was quick and the food still tastes fresh.
(3)
Geno G.

Can't say enough on how fun the experience is whenever we go. The food is made fresh and bullet expressed to your table. The price about right for the amount of food you get. My favorite is the fried squid and salmon bone.
(4)
Chanel V.

If you've been to genki sushi you've seen how the way it's been set up with their food being served on a conveyor belt. You choose from which plate and they're coordinated by the color of the plate. This location updated their look. Everything renovated and remodeled. It looks beautiful with the lights and more sophisticated. Also the space are is much better than before. The staff is friendly as ever. When you walk in they always have a greeting they say to you always.
(4)
Aubry A.

Probably the most nicest looking genkis in my opinion. My coworkers always want to eat here so I come here pretty often. Theres always a wait, but it goes by pretty fast. You're always greeted with a smile and good customer service. I like how this location has more booths than bar tables because I prefer a booth. On each table there's a tablet you can place your order on and the max number you can order is 4. Within a few minutes, your order arrives on this cute, little Nascar figure. They're always coming around to refill our waters consistently. If you like to eat your sushi with wasabi and ginger like me, it isn't on the belt like most places so you have to ask your server and they'll get it for you. Just a heads up, it gets really cold in genkis so if you're the type that gets cold easily, I would recommend bringing a jacket.
(5)
Jozlyn H.

New and improved! I haven't been to genki and years because I thought their sushi sucked in the past. I may be a few months or years behind but their renovations did them good. My buddies wanted to eat sushi and we happen to be in the area, so we decided on genki. I love the new renovations! The ordering process makes it fun for kids if you sit at the counter. This little car thing shoots out and delivers your sushi and then it goes back. You order on the screen and front of you or just pull it off the conveyor belt. I must say.... I had fun eating here. It's not the "best" sushi, however this waikele location suffices. By far my favorite location of all the genkis. I like that they serve sake and beer. Now I know where to go for cheap sushi and beer. I recommend going early or late to beat the lunch or dinner crowd because this place gets crowded. Definitely coming back here again
(4)
Garett D.

Great eats! Awesome service and a great vibe.. Gets pretty packed so be prepared for a little wait, well worth it though!
(5)
Dylan G.

I've been going to this Genkis Sushi since i was a kid. I gotta say not much as changed since the renovation. Customer service is awesome and food quality is great! The wait wasn't that long and we were quickly seated and placed our order and got it with in a matter of minutes. There is down side though. One the portion size have slightly decreased. There isn't a huge difference but you'd be able to tell if you are a regular here. Overall I give this place 4 stars because of the excellent waiters and quality of the food! *tip- bring a jacket or sweater if you get cold easily, the AC works really well
(4)
Derek B.

This location isn't too bad at all. I actually enjoyed eatiing here. My daughter loves the racecar that they send the plates to your table on. Make sure to get here early because there is always a wait, tons of seating though so at least it moves fast. Sushi is pretty middle of the road, thus the 3 stars. The only one that sticks out is the crunchy tempura spicy roll. That sucker is pretty good.
(3)
Lori L.

Came back to Genki after not eating here for years to check out the touchpad ordering and race car/train delivery method. The set-up works well enough. The touchpad is easy to use and convenient, no more flagging down staff unless you want to modify your order in some way. The kitchen makes the orders pretty quickly and soon a race car/train will deliver your food to you. Very entertaining for the kiddos. Order one item at a time to maximize the number of stops to your table. Beside the entertainment factor, the food is just okay. Come here if you're looking for fast food sushi, but come off-peak, or expect to wait.
(2)
Chanyle N.

Love this location. When i walked in i was greeted y Great friendly customer service and yummy fast service when youre trying to get your sushi fix.Today we got seated in less than 5 minutes so it was perf. Thanks genki waikele
(5)
Joseph Joel B.

IRASHAIMASE!! That's the normal greeting you get when you walk into any Genki Sushi restaurant. The concept of "Kaiten Sushi" was meant for the busy worker. "Kaiten", which literally means "revolving", uses a revolving conveyor belt to serve sushi to its customers. They provided quality sushi at affordable prices to the Japanese worker who didn't have a whole lot of time to eat. Workers would be able to get in, eat, and get back to their jobs quickly and efficiently. It may be that way still in Japan in most instances, but in the United States, "Conveyor Belt Sushi" is more like a hip cool place to eat. Okay, enough with the history lesson. LOL The Genki Sushi in Waikele is not your regular neighborhood mom & pops sushi spot... It's "Conveyor Belt Sushi" on steroids!! It's where sushi & technology come together to create a convenient and fun place to eat!! It was renovated recently with the new "Bullet Express" sushi system. Everything is pretty much computerized and automatic... You place your order on a touchscreen tablet by selecting the type of sushi you want to order, and the number of plates. The maximum number of plates you can order at one time is 4. And within a few minutes, your order sprints out to your table on a mini race car or space shuttle. It's actually pretty cool!! LOL You still have the regular conveyor belt with all the different sushi dishes, but why not order exactly what you want, and have it served fresh to you in a mini race car or space shuttle?!?!? I have 3 absolute favorite dishes at Genki Sushi, and I usually order them in bulk... Spicy Tuna, Garlic Ahi, and Seared Spicy Ahi. All 3 are absolutely delicious, and I will normally eat until I'm completely stuffed!! I rarely order the more complex and fancier sushi rolls because I find the sauce they add is just a little too sweet for my tastes. They used to serve Chawanmushi (Japanese Steamed Egg Custard) at Genki Sushi, but they don't have it anymore. Not sure why they got rid of it, but they need to bring it back!! Overall, I always love going to Genki Sushi, but the new "Bullet Express" just makes the whole experience much more fun!!
(4)
Paul Axel C.

It may not be the best sushi on the island but it's decently priced. The zooming cars (bullet express) that bring over the food right to your table are a great distraction for my kids. They also enjoy ordering food from the ipad. Each table is equipped with one. There are servers who make sure your experience is going as planned, bring over drinks, and other items. There are different colored plates with different food and priced by color. Fortunately my kids don't care much for raw fish. They come for the spam, garlic chicken, chicken karaage, and soy beans. I frequently get the spicy tuna roll, spicy tuna bowl, spicy tuna.... you see where I'm going with this? I like everything on the menu that has spicy tuna. Parking This store is located near Chili's and in the same area as Baskin Robin. Parking in this area during peak hours is hard to come by (lunch and dinner time). The Waikele Outlet offers a free trolley ride shuttle you to different parts of the mall. Service Despite the bullet train the staff is usually attentive to our table. Overall, it's a good place to dine with your family.
(3)
Michael C.

Renovation meets Innovation. This location underwent an extensive interior renovation, which included the addition of a touch screen ordering system, new configuration of counter seating and booths, as well as a modification of their rotating food belt system. The new interior is very dissimilar to the former. The windows/glass are blocked by shades or new working stations so very little natural light enters the restaurant except from the entrance (therefore the restaurant seems a bit darker). Also, the belt system no longer encircles the entire restaurant, rather it is divided into individual belts for specific sections. The new ordering system is operated via use of a touch screen, which seems fairly easy to use. If you own an iPod, iPad, or iPhone, the touch screen operates in a very similar way. We appreciated the server's patience and time as he gave as a quick lesson on the ins and outs on the operation of the system. The selection process is simple: just touch the picture of the food or drink you want to order and its moved on to your order list. Only four items maybe ordered at one time, and you have a chance to review your order before its processed. Orders placed via the touch screen are also saved so customers may view past items/orders. Sushi, desserts, and drinks may be ordered via this system. After a few minutes, your orders are sent via "speedy tray" and an alarm signals its arrival at your station. One important thing to remember is that the flashing yellow button at the ordering station must be pressed to return the tray to the kitchen. Lastly, one of the best features of this system is that there is a "call button" to signal the server for the check. NOTE: * I ventured to this location for lunch on 5/17/14. The wait was about a half hour, which was longer than I expected, but I figured that people were interested in checking out the new place since the renovation was completed. *Customers are given a number instead of providing their name when checking in. If you are not present when your number is called, it is deleted one hour after being entered into their system, thus forcing you to take another number and start the waiting process all over. SERVICE: Very good. The servers did a terrific job with soda refills and checking on us throughout the meal. We also very much appreciated the tutorial provided for the ordering system touch screen as well. BOTTOM LINE: Though the wait was longer than I expected, I appreciate the renovations made, especially their new ordering system. I feel its convenient and helpful for customers, especially when wanting to get the check at the end of the meal.
(4)
Vanessa S.

Wow just like the sushi chains in Japan, it felt like I was transported back to Nagoya and where I could order fresh sushi from the screen and it would come in on a cute little bullet train or F1 car depending which one they sent out to me. The service is very quick, the prices are very good and I wish they had genki sushi in more locations on the mainland.
(4)
Tammy S.

5 stars for Jayson...the only server here...I mean, the best server here! Ever since they upgraded to their bullet train system, most of the servers, well, don't serve. There's no refilling your water or tea (unless you are lucky enough to sit in Jayson's section). So don't expect much, especially during prime hours. The sushi is pretty good for what's being paid. My 2 year old loves this place and the main reason why we keep coming back.
(3)
Caryn W.

Yelp 100 Review Challenge 2014 Review 13/100 My friends and I decided to brave the wait at the renovated Genki Sushi at the Waikele Outlets. One of our group checked us in at 5:20 and we ended up waiting for about 15-20 minutes, which didn't seem so bad considering the amount of people who were outside with us. The renovated interior looks very modern and clean. The new express system is definitely worth going for. The ordering system looks like a fatter version of an iPad. It's very simple to navigate through and order from. I liked watching the various vehicles whizz by with people's orders. The food itself was ok at best. I think I only had 4 plates. All the while we were sitting at Genki, I was thinking about Sushi Bay. However, I'll admit that the quality of the food looks way better than it did before the renovation. Genki is a good place to get your sushi fix if you're in the area. Be prepared to wait during peak hours though.
(3)
Roxy W.

Location: They are located in the Waikele Outlet Mall near Party City and Chilis. There is a lot of parking in the surrounding area but it's hard to find close parking during the peak lunch hours since other food establishments are nearby. Decor: The restaurant is nicely renovated with front seating next to a conveyer belt as well as a large amount of table seating next to the conveyer belt. Each table had a tablet for ordering. Service: The service by our waiter was good. He made sure our water and hot teas were always full. He promptly gave us straws and spoons at our request. He also showed us how to order on a tablet from their new bullet delivery system since it was our first time since the renovation. Bullet Delivery System: The system was fun to use but I was disappointed that we only received 2 out of the 4 items we ordered. I confirmed my 4 orders on the tablet and I didn't get a spicy ahi bowl and a mixed vegetable tempura. We picked most of our plates from the conveyer belt while we waited. We waited and our order never showed up. Food: The food was good but the serving size is small. I was craving sushi and my favorite spicy ahi tempura roll hit the spot. The tuna bomb was pretty tasty. I noticed I didn't see any spicy ahi. Spicy ahi nigiri are popular items that should always be found on the conveyer belt. I wished we got our order. I first thought that our order took long since it had to be fried but ultimately in the end the order was forgotten. Overall, I may or may not come back. The food was good, place is nice and the waiter was attentive but the bullet delivery system which is what attracts people to this place is flawed.
(2)
Ari Cookie L.

2 of the 4 people I went to Genki with wanted to go here, and I wanted to eat somewhere else. My girlfriend Jon Ken Po with one of them and Genki won... today. Dont get me wrong, I love Genki Sushi, but I thought my experience today was okay. Everyone in the party MUST be present in order to be seated. As we were being seated, I had to squeeze through everything and everyone that was around because its a little cramped. The table we sat on could only fit 4 of us and ibhad to sit on a chair in the walkway at the end of the table. This Genki has a touch screen menu that we can order from and the orders slides to oue table (which is pretty cool). If you wanted a "special order" (ie taking out cucumbers), you have to get a minimum of 2 of that special order. Our waitress was nice, but the only time we saw her was when we pressed the water button and when we were getting our check. I love the croquettes and cali tempura rolls. I never get disappointed with those.
(3)
Ericka B.

Introducing the newly renovated Genki Sushi~ I haven't eaten at Genki Sushi in years! Upon arrival, we were told we could seat immediately, but we were still waiting for another in our party so we waited outside. It didn't take long for us to be seated :D, I was starving! With the new touch screen systems, our server was very informative and helpful explaining everything to us. I was thoroughly impressed by the information given in a short time span. (Good training!) I understood completely and ordered on the touch screen right away. Food came in a timely manner on the "bullet train". They dish out one type at a time, so if you ordered 2 spicy ahi's, there would only be 2 that came out. Then they send over the next type, salmon onion, etc. You press a yellow button to send back the bullet train. It was a cool experience. Although we had to order something twice because we never received it the first time around. (Agedashi Tofu). Other than that, we had a good experience with the whole system. I ordered some green tea ice cream and noticed that it said "SLOTS" on the screen, I guess if you order anything containing that sticker, you get to play for some free sushi? (I'm guessing) Unfortunately, we lost by 1. LOL but it's a cool concept. Seating is SPACIOUS, I remember the old one being cramped, literally elbow to elbow. They now offer alot more seating! Smaller booths as well (4 people comfortably). Food quality and taste was consistent, just like I remembered. Servers were awesome, filling water glasses, and asking us if everything was alright and good.
(4)
Joanna H.

People are usually friendly & food comes out fast. However, expect at least 30 minutes wait to be seated on the weekends. The new "train" system is convenient and you get freshly prepared food. If you can't wait to eat, there's still the conveyer belt that has lots of choices to choose from.
(4)
Shawn O.

If you have kids under the age of 12, this place will probably be 5 stars in their books. Being able to use the tablet to order the food items and having them come on the space age trays makes this place great entertainment. The food itself is fair and value-priced. The sauces on the some of the sushi are overpowering and often excessive. The service is good, the staff is mostly young and energetic. Overall, great place for families (as long as you get there early enough to avoid the long wait to be seated... We arrived at 5:30 on a Thursday night as a party of 8 and were seated within 5 minutes)
(3)
Fefe J.

My kids love this place because of the car deliveries. It's always more fun that way. But the service isn't the best. I don't know if it's the young staff, but they tend to forget little things you asked for - straws, forks, napkins, tea, etc. Even buzzing them, they've forgotten. Food is so good tho.
(3)
Heather S.

Liking the newly renovated genki sushi. It's much more convenient to order through that tablet, much more time efficient. I don't need to flag down the waiters anymore or have to wait 10-15 min for them to come and take our order. It also makes the dining experience a bit more fun. It makes it even more seem like we live in a high-tech world. However, it does make me think if the food they sent out on those cute little trains are fresh. I used to always order through the waiter rather then grabbing from the conveyer belt bc I wanted my dishes to be hot and fresh. But now, with this new system, I've noticed that not all my food that are suppose to be hot come out still hot, making me question if my food is fresh or have been sitting around for 30 min. With that thought, the food is still good and prices are nice, compared to other conveyer belt sushi places.
(3)
Deja-Rae G.

We Love Genki's at their Kapolei location. Came here for the first time today, I literally just left, like I'm sitting in my car in the parking lot to yelp this place. Okay nice place, very fast, we didn't have to wait at all. I would rather come to this location...BUT... NO... The workers like to think it's okay to have an attitude. Never again, I really would have gave this place 5 big STARS! It was a rough service for us. My my family & I felt really uncomfortable. Oh of course I opened my mouth. No need to put names on blast, thats not me, But definitely went from a good day to worst day.
(1)
Stephanie A.

Ugh, working in the food industry really makes you see things in a different light. I got two words for you: HORRIBLE SERVICE. Came here on a Thursday night with my 3 younger siblings and mom. 5 minute wait, no big deal. With everything being all computerized (ordering food, drinks, desserts, even calling over for the check), the need for a server is pretty much eliminated!!!! So why have 10 servers working this shift? Pfff beats me. 4 of them standing around in the corner with a full restaurant and more than half way into our meal we still don't have waters down. I get up and ask a different server who greeted us to bring some to our table and she brings us only 3.... Like are we short on water here that we need to share? Ugh. Seriously -_- Food is here is always good. I order everything fresh just because I'm super nitpicky. Green bean tempura, dynamite scallop, onion/garlic salmon FTW!!! The racecar conveyor belts are too cute!!!
(2)
Maria K.

Not bad. Lots of cold items that I'm used to having served warm, like edamame. My kid loves watching the belt. Quality is pretty good, I had the spicy ahi tuna, California roll, and salmon cream cheese roll, all of which were good. My husband also had the dragon roll, rainbow roll and he said they were good. We did grab a scallop mayo, but, you definitely have to have a taste for it. Like everyone else said, come at prime time and there is a wait, but not a very long one, for us any way. Definitely decent prices, but, it could be easy to rack up a bunch by just grabbing plates. The concept of all this is great, however, having to deal with plates piling up on your table to keep track of what to pay is annoying.
(3)
Jenel O.

4-stars not for the spectacular sushi... you're getting conveyor belt Genki sushi. The stars are for their renovation! Yay! It seems like it now fits more people which is a huge plus. The old restaurant had horribly long lines. And actually, this one still does but seems to move faster. The renovation includes the new "rail" system where you can place an order on the touchscreen (like an iPad). Once placed, your order comes on a rail car... it's pretty neat and keeps my kids entertained too. The only thing I noticed so far is that the two times that I have been there, some of the food shoots out really fast while some takes forever. Once my sushi never arrived but I didn't want to order again in fear that two would come out! Staff is friendly... you can even use the iPad thingy to call them when you need something or your check. Easy!
(4)
Denise P.

My family and I decided to visit Genki Sushi in Waikele after spending a few hours at Podium Raceway. We got there a little after 2:00 p.m., and we had to wait about 15 minutes before being seated. We thought we would be lucky by missing the lunch crowd, but I guess anytime is a good time to have sushi! We were pleasantly surprised at the new renovations and the option to order our food on their electronic tablet. The customer service, food, and drinks were worth the wait. We spent about $45.00; not bad for a party of three.
(4)
Stacy C.

Genki has good service and I love there spicy tuna I recommend to my family and friends to go and eat
(5)
Mac J.

Customer service needs improvement. Our host, Zachary, was not the most courteous. Our server, Juvie, provided okay service when she was able to come back around. The food was okay. Portions did not match the price. There was more rice than ahi in the spicy ahi sushi. I tried the Seared Spicy Ahi which tasted like the fuel used to sear it. I lost my appetite from this point on. I recommend you save your sushi appetite for another restaurant if you're in Waikele. Genki Sushi needs to improve their food quality and rethink their customer service model.
(1)
Chass B.

Well, it's great that they've gone through their renovations and it's looking pretty fancy now. As you'll see in other reviews, there's a touchscreen ordering pad on each table and a delivering rail system, while still offering sushi off of the revolving belt. Through our experience, the past few times I've gone in, our food has come out pretty quickly. The sushi seems to have gotten better as far as taste and quality compared to prior renovations. They also added a few more new sushi rolls, so lots of variety. There's definitely something for everyone. If this is your first time to a Genki though, please keep in mind that this is NOT the place to get authentic Japanese sushi or the top notch quality. There is quality, but it is "fast food" dining. Hence the lower price for sushi in comparison to other sushi places.... The wait will have people waiting outside and can pile up, but with the new system they have in place it seems to move fairly quick. The reason for 3-stars is that service lacks. Now with the touchscreen call button I feel as if I use that more than the server would just come by themselves.
(3)
Isa R.

First trip to the newly renovated Genki Waikele! At first when I heard about the fancy train delivery system I thought, is that really necessary? It seemed to me to be something more for show rather than being really necessary. Now that I see the difference it makes in wait time, I hope the rest of the Genkis covert to this new delivery system. Upon entrance, you no longer write your name on the clipboard wait list. Instead, the hostess will ask for the number of people in your party and whether you would like to request a table, bar, or either. You then get a print out number, which they then call out instead of your name. The wait went by so quickly! I can already see the difference the delivery system makes in getting people fed faster, which then means tables get turned over faster. In less than 25 minutes we were seated, even after requesting a booth. When we finally got in to see the dining area, they completely took out the middle area where the sushi chefs make the nigiri and rolls. Instead it's now entirely comprised of seats and tables. That's fine for me, because I don't need to watch the sushi chefs. The waitress will then explain to you how the new ordering system works if you've never used the new system. You can order a max of 4 items at a time using the fancy touch screen system (a lot bulkier than an iPad, but each table gets their own). There's even an option to order sushi with no green onions (yuck). The food then comes out from a two tier train type delivery system that magically stops at your table. There is still the rotating belt of ready made sushi and food items to pick from, but I prefer to order everything so I know it's fresh. The delivery system is pretty cool, honestly. Not to mention the food comes out sooooo fast after you order. Items like chicken karaage and stuffed mushrooms that once took 20 minutes, come out in less than 5. The efficiency of being able to order through the touch pad system rather than waiting for your server to come around makes dining much easier. The only thing they don't deliver through the train system are things like udon and drinks (for obvious reasons--spillage). After you're done dining, just press the button on the pad to request your check! Such a fast and efficient system. I'm really impressed.
(4)
Cara H.

I like the sushi at Genki because they have regional favorites that are hard to find on the mainland, like the Spicy Tuna Bomb, spicy tuna on top of an Inari sushi. I thought Genki's version was a little too sweet for me ( I liked Ninja Sushi's Spicy Tuna Inari better). They also have Spam, Hot Dog, and Tuna Salad options, which are fun for kids. My favorite I had was the SEARED TRIO, with Hamachi, Ahi, and Salmon, it has this nice char taste, YUM! Everything else I had was just OK, cause I thought it had too much mayo and sauce on everything. I love the new touch pad menu and how your order of sushi comes bulleting out on a race car. It is a novelty, but I think it is fun and great for kids and big kids like me. They still have the sushi coming out on the conveyor belt, too which is cool.
(3)
Monamarie A.

Not bad for satisfying a sushi craving but not worth waiting in that huge crowd on a busy weekend. My son loved the conveyor belt with race cars. I loved the big $7 Sapporo and being able to pick out my food. Prices were decent but could add up quick if you don't pay attention to price of plates. IPad ordering was cool but the kitchen keeps everything coming out on the belt pretty fast.
(3)
Rox A.

Other than the long wait, the service and food is always good. The kids love ordering on the convenient touch pads and watching the little bullet deliver fresh food. Highly recommend the spicy shrimp tempura maki, garlic chicken & muscles *yum*
(4)
Janet M.

Loved how easy it was to order! My tempura roll was really cold and tasted like it was sitting for a while and not freshly made. My bf loved his food though so, I guess its all good.
(4)
Cy H.

I love the Genki "Bullet Express!" The Hawaii Rail should take notes on how to being efficient.
(4)
Kimberly O.

So much fun!!!! Having been to the other genki's on island, we weren't expecting this one to be so futuristic! IPad menus, express tray, conveyor belt, good music, friendly service, good beer, and the orders came out FAST. Minus one star because despite the awesome environment the sushi was typical genki quality (lots of mayo, room temp kitchen orders). But the chicken wings were on point, as was the miso and volcano roll. Definitely our new go-to spot
(4)
Liberty D.

Like Alamoana's Genki Sushi we like the bullet express because we don't have to wait for the waiter/waitress to come and get our orders. But when we did call for the waiter/waitress when we had a question or to get our check they were very prompt with their assistance. The facility is much bigger then Alamoana's and is clean as well. But I did have to take a star away because we ordered the fried squid combo and we waited about 10 mins for it and when it did come out it was cold. When we addressed it to the waitress she went to the back to inform them and would request for another one. When the second one came it was cold again. So when we addressed the issue again we just cancelled the order. It didn't only happen to us, the couple next to us ordered french fries and that also came out cold. Other then that it would have been a 5 star if that didn't happen and was fixed the first time.
(4)
Shuao Li L.

Good sushi, need more service. We had to keep asking for tea and water.
(4)
Albrielle Q.

I used to love coming to this place because they were known to ALWAYS have food going around on the conveyor belt... they always had fresh plates on the belt. I feel that ever since they upgraded to this "bullet express" thing, they haven't been able to produce the same great food. I usually order from them if I want my item really hot & fresh but now when I order, it tastes like they take the plate right off the belt! My bf and I always get the spicy tempura roll. It tastes soooo good because the tempura is nice & hot & crispy! This time, the whole roll it self was just cold & no crunch
(2)
Sebastian M.

It was the 1st time that we had rated at Genki Sushi, in Waikele, since the new upgrades technological renovations. It was a around 5pm and we were surprised to have gotten a booth so quickly. Our server "RAYNA" was very polite and vey patient in how she explained on the use of the electronic pad to order food. She was vey pleasant and was very attentive. We ordered about $30 worth of food between me and my fiancÃ©. We did not have to wait long for refills, nor did we have any problems. As we enjoyed our meal, it started getting more busier and busier, but that did not stop Rayna from being so attentive to our booth! What blew me away, was when Rayna's supervisor came by every now and then, asking us how things were! He even went out of his way to ask us if we wanted our drinks to go! When I asked for the check, I showed my military Id and my Navy Federal credit Card. Randal, said I was entitled to a military discount! We got great service and was surprised that we were offered a military discount! Great experience, great service and great food!
(4)
Desmond L.

The new bullet system is great and fun to use. However sometimes the kitchen forgets your orders so you have to order again.
(3)
Data H.

When we've gone to Genki Sushi we usually have a 10-15 minute wait. Once inside, our drink orders are placed and arrive fairly fast. Custom orders on the electronic device is easy, and over all we have a great time.
(4)
Trish P.

I'm always on the fence about Genki Sushi in general. its like the fast food of the sushi world.... yes, its convenient, quick, and fairly cheap, but it also usually lacks quality. this location in particular is one of the busiest on the island. there is always a wait.... it is usually not long, so it is not too bad. however, b/c they are so busy, it seems like they skimp on things like cleanliness and attentiveness. the food is your standard rotational sushi fare - but i've noticed Genki is trying to keep up with Kuru Kuru.... they've added items like kalbi sushi to their menu, and now have more bowls available.... the kalbi sushi is ok - i still think Kuru is better.... we got 2 plates of this here, one was good, but dry, and the other was basically all gristle and was terrible. the tofu was very soupy and poorly drained.... every sushi dish that was to incorporate mayo, had way way too much mayo.... i echo Nicole K's observation of dropping plates..... we heard plates CRASH to the floor, not once... not twice.... not 3 times.... but FIVE TIMES while we were there, and we were only there for under an hour. also, like i said about skimping on cleanliness... have you ever looked at the chairs there? they are absolutely disgusting. it makes me question the cleanliness of EVERYTHING in there..... our server was nice, and not terrible, but it took a long while to get his attention when we needed something.... however, it was a pretty busy time. while we were there, a very angry woman 4 seats away was blatantly complaining about him out loud saying "this is the worst service we've ever had here!" ...... again, he was very nice, and it was super crazy busy.... so i don't think that was fair of her (and it was 100% rude to do in public).... just sayin....
(2)
Arie J.

So I've been to this Genki location quite a lot & it has been a while since he last time. This is my new yelp account unfortunately, but I would like to "update" my review due to some changes which I think are permanent. ~Environment & Service~ The over all ambience & renovation they've done is nice. The space & cleanliness is maintained ever since & their waiting procedure is pretty much easy to keep track of. If it's busy you get a ticket, the ticket numbers to whom are being called is displayed and called out rather then being unsure when you're being called, I think the wait at Genki isn't so bad. Today they were not busy at 1130am on a weekday. The hostesses are friendly, always smiling & always ask us about our familiarity with their system even if we've been here a million times. Tables are clean & utensils & such are stocks up we don't ever need to ask for more of something. They never forget to ask us about drinks & bring them right away. ~Food~ Now, I'm a huge sushi fan, basically love all food lol. So I'm not picky when it comes down to it, I don't expect much from a sushi place if I know I've been there and they have exceptional sushi rather than top of the line. Genki falls under the exceptional category for a few things. I am reminded of a fast food place whenever I dine in, the food is pretty fast but then again sushi does not take 30 minutes to make. The quality of the fish is really just ok, nothing more nothing less. Their wasabi, is really just an imitation. Today I witnessed the wasabi being under mixed & some kind of blue food coloring was still visible. If that wasn't what I thought it was, I must've are something else?! Also something in my water, but after the fact I drank 50% of it. On a good day, the salmon is ok, not mushy, not stiff. Same goes for the other raw fish they serve. ~Pricing~ This is the updated portion that I did not do a review about, on my first yelp account. Recently (about 2 months ago I think) I ordered take out & stared at the menu while paying. I told myself something looked odd. So I asked the cashier, "Did the prices change?" She says "Yes, last week Tuesday" & to be honest her face did show some disappointment. I mean who wouldn't be? Genki was one of the go-to, affordable, sushi places & now it's like you hesitate to go because of that. So automatically my instinct is to share it with family and friends so they get no surprises. It's not like Genki warned anyone either. I thought that was necessary to keep customers aware of a price raise. After all, this is Hawaii & no one likes or needs a raise in prices unless it's their paycheck. ~Overall~ Generally I'd give a place like Genki at least 3 stars which I believe I did on my old account, but because of the update in price, it really does affect the customers from coming back. We ate less plates than usual today, but paid the same as if we did eat the usual amount. There are several competitors in the sushi businesses who are willing to take my money and business & provide the same service & quality at the same affordable prices Genki used to offer & sometimes they go cheaper. Not trying to give this place a bad name but the point is, Genki USED to be good.
(2)
Clarissa L.

I haven't been to dine inside the new store front since before the renovation but tonight I made an order for take out and am sad to say that some of my order is wrong. Instead of seafood salad I have scallop mayo and I'm allergic to scallops but how could she know that? What's the point of checking off the ticket if what you're checking off isn't in the bag? A better suited multi-tasker should handle the front of the house. She took a phone call before cashing me and the next three parties out. No wonder my order was wrong.
(1)
Marni T.

I used to really like Genki Sushi, but now that I've gone to other sushi places this place is like McDonalds of the sushi world. Its interesting that they're trying to upgrade their stuff with that fast conveyer belt thingy. But I still think their sushi doesn't compare to other places. The waiters here are okay, the wait is a bit long on certain days and times. A lot of tourists come here to eat, which is why its very busy. The prices are okay for what they bring out. Overall its an okay place if you don't want to go to Town or if you don't want to pay that much.
(2)
Susan M.

Went for dinner with my sister and We hadn't been here since they renovated. It was really nice and We loved the little express cart for your ordered food. It was really busy but the servers were all very nice and welcoming. Our food was also very good as usual. We didn't have any problems. We would definitely come back to this one.
(5)
Christel G.

NOT so Genki!! No Class... & Offensive Remark made by employee. It was Labor Day weekend, with a 25 minute wait... which we didn't mind at all. Considering it was lunch hour & a busy holiday...we thought we could kindly wait in a little corner...near the restrooms (while still standing in the nice...cool A/C)... :]]] after all, the outside waiting area & benches were full. Then not even 3 minutes go by... & a female employee from behind the hostess stand says to us "Excuse me, you are a fire hazard." We responded...."A fire hazard?"..... she said "Yes." whoaaa Lol we didn't find it worthy of an argument & decided to dine ELSEWHERE. First of all, there are NO signs that indicate "no standing zone" in the lobby area & secondly we were NOT blocking the door entrance/exit in any way...mind you, there was just the 2 of us. She could have said it differently, in a more appealing manner.... to help us understand & agree to the compliance, without turning away business & sounding so offensive. In my personal history of the restaurant industry (in Waikiki -where it's always busy...& years of experience)....i would approach the customer graciously...apologize beforehand for the inconvenience, state whatever the issue is etc. then of course express an appreciation for their understanding. She did not have to be so discourteous. Never would i talk to a customer as she did. Poor customer service. Even though this Genki Sushi is a newly renovated store & we did not eat here... the location is perfect,... for as long as they turn away business... the variety of other restaurants with BETTER SERVICE is just a footstep away. ^_^
(1)
Christina N.

Loving the new renovations! Pretty cool how you can order your own food and it'll get delivered to you on those car things. My little brother would love that. Not so cool if you're not tech-savvy (my grandma had no idea how to use it and order her food. She said she wouldn't come back without me lol) Service was great. Wait was about an hour long, but not surprising as it's always busy here! Place looked much cleaner than it used to. Only thing is that the price we paid for the food we had was... -bleh- I feel like the portions are getting smaller and smaller.
(3)
Joanne E.

We've been here twice since they renovated, and the service as well as the cleanliness seems to have improved a LOT. Still not the greatest sushi, but it is what it is--McD of sushi. But now the food is served by a cool rail system, and you order on an iPad, so orders come out fast and usually without mistakes. Reducing the human error factor in these situations can be very effective, as evidenced here. Trust the Japanese to get that right. The dishes seem to be cleaner, no dried-on food or cling-ons, yay! I like that in a restaurant. Another plus is the cool light show on the back wall, entertaining especially with chemical enhancement (I am assuming).
(3)
Sam A.

Good for a quick bite if you get there at the right time. Otherwise like any other Genki The wait can be long. The service is fast and friendly, and the food is average. It is very cold in this place so bring a light jacket/sweater.
(3)
Kiki C.

The restaurant is modern and looks nice inside. Train concept is really cool but the food was terrible. We frequent Genki Sushi but this was the first time we went to Waikele. So disappointed! Crunchy rice! We told the kids that work there and they said sorry... but that's it. The lemonade tasted like someone squeezed a few lemon slices in water. Told the waitress and she just looked at us and said it's a fountain drink. Perhaps train the staff on customer service and let the cooks know if the rice is crunchy it's ok to throw it away. Never again!
(1)
Elle N.

Glad for the renovation, more seating; so we didn't have to wait that long. I like the keiki bowl haha. 3 pieces each of hotdog, spam, and egg. The kabocha tempura is okay, not as good as sushi bay or kuru kuru. Can't remember what else I ate .. but must've been just okay. Our waiter was super nice and friendly. Attentive on tea & water refills.
(3)
Samuel S.

Ordered Spicy Ahi Bowl and it wasn't spicy at all it should have been called Sweet Ahi Bowl. Literally the unagi sauce jus overwhelmed everything.
(1)
Darren I.

No stars if it would let me. Don't come to the Waikele location. Waited 20+ minutes for seat. Bathroom occupied so party member went to use McDonald's bathroom. Our number came up and they wouldn't seat us. Told we would be seated right away when party arrived. But was told needed to wait longer.. poor customer service. Not going there anymore..
(1)
P U.

Its been about 30 minutes. Supposedly our order wasn't ready, but I think server didn't put it in. Still waiting for my soft shell crab. So it's gonna be more than 30 minutes. Well the wrong order came. It was the sushi one. I wanted the whole soft shell crab. Let's see if it gets here right...15 minutes past nothing yet....finally got it after a total of an hour wait. Wtf! I want to remove my star but it's not letting me.
(1)
Aloha A.

Sure, it may not be the "best" sushi/japanese experience but really, what are you going for? A quick, easy meal that is tasty! My kids love it, and if you can get in fast, you're in and out in 30 min tops. For little ones, this is key. Staff is always friendly and prompt.
(4)
Aimee S.

The newly renovated Waikele location! I think it's nicely arranged. The first section is chair seating and the next two sections are booths. I DON'T recommend this place for big groups though. You can only fit maybe 4 comfortably per booth. I remember pre-renovation you could fit a lot more. You can ONLY be seated if your entire party is present. And they WILL NOT allow any late comers to sit with you. Had to learn this the hard way. So remember, only small groups!!! Although it seems like you are far behind when the ticket number you receive is way behind the number they are actually seating upon your arrival, I'm surprised they get parties seated pretty quickly. Which is partially due to the new delivery system... Oh the new delivery system! Each booth is supplied with a tablet on which to place orders. You can place up to 4 items per order, but can make as many orders as you want... back to back. Then they come delivered on these little cars/trains/things on wheels. Reminiscent of the Mr. Roger's Neighborhood's trolley, but more futuristic. Like Back To The Future. The little yellow lights light up when a car is heading to your booth, then blink to signal it's ready to be sent to the kitchen. Press the button,and off it goes. Between placing the order and the arrival of your food, the wait is pretty short. They still have the conveyor plates circling around with food for a quick grab, though they are fewer in selection and fewer in quantity. Guess don't wanna waste food since they come out pretty quickly on the cars. I couldn't help but notice that the Spicy Ahi stuffed mushrooms are no longer served here. Just the regular stuffed mushrooms. Pretty bummed about that.
(3)
Aulelei D.

Love the newly renovated Waikele Genki. The new bullet delivery feature is awesome, convenient, and easy. With the touch screen order menu you no longer have to wait for a waiter to take your order. Staff is patient & very friendly. Definite do over.
(5)
Marie M.

We must have come on a good day; seeing all these reviews, I'm very surprised. Our server saw to us right away, explained the system and came back to check on us a few times. The sushi was good, the Kalbi sushi and garlic salmon were my favorite, every dish was very tasty. Hopefully, when we return, it will be just as good.
(4)
Kristi S.

We came here on a Wednesday afternoon for lunch. The renovations were amazing! I loved the new colorful lights inside the restaurant. There is also more seating so the wait was only 5 minutes. Every table has a conveyor belt and touch pad (unlike the ala moana location). I love the new touch pads because we don't need to wait for the waiters any more. The new service belts make it quicker to eat and leave, lol. I gave this place 4 stars because they were out of teriyaki chicken bowls, which is my favorite there. They also are getting strict about the ticket numbers and outside drinks. If the entire party is not present, you may not be seated. If you have outside drinks, you have to throw it away. I also didn't like how the waiters take your bill now, instead of us walking up to the cash register. I hate waiting on the waiter.
(4)
Joyce A.

Now I can see why they are 2 1/2 stars... Service is not priority here. Better off waiting long at Sushi Bay. Get your $$ worth along with good service.
(2)
Tishara P.

Customer service needs improvement!! Even when placing an order, the food arrives cold, not good at all!!
(1)
Chanel M.

This is my second time eating here at the new renovated genki. I had horrible customer service but it was just one girl. She was the worst. This girl ask if we was ready for the checks and we said yes. So she decides to talk soft af saying who is paying with a card. I didnt hear her say it but my boyfriends friend did and he gave it to her and she left. The girl came back and i gave her my carf and she says you should of gave it to me earlier, im so busy. Im like wth. What waitress says that to a customer? Thats terrible. So she went and did whatever and cane back. And when she placed the check on the table i said shes terrible and walks back saying what was that? Is there something wrong? And im like did we pay it already? And shes like yes you did. N im like wth. She dosnt even tell is what to do or anything. Like shes the worst. She had the balls to come back and say what was that? Also the manager dosnt even give eye contact. Idk about this place anymore. I wouldn't recommend it. Tbh ill eat here again cause the food is good but they just have bad customer service.
(3)
Sunshine J.

Server was grumpy, hardly came to our table.. Had to flag her down. Water empty. I'm disappointed
(1)
Paul R.

This place was alright.. Restaurant is clean, good sized, and the food on the rotating thing didnt look like its been there all day. I had the ahi, salmon, garlic chicken, and teri chicken. Everything was good but average. Nothing blew my mind. What i liked most was how attentive the staff was.. Great service!!! I'd come again if i was in the area.
(3)
Ren H.

First time at the newly renovated genkis & It's like any other genki sushi but the portions are way too small for their price. The wait wasn't too long either & food came out pretty quick.
(3)
Paul N.

I haven't been to this Genki Sushi location before, but was impressed with their new technology, better known as the Bullet Express. These are automated touchscreen ordering systems in which you can order anything off the menu and after it's made, the items will be delivered to your table or booth. These plates are color-coded to keep track of what to pay. Service was pretty good, and I did go during a time when it wasn't too crowded.
(4)
F G.

*********RAW karaage chicken********* we paid for what we had and left! I was so disgusted. The quality tonight was horrible! We had to return the fried too as it came all oil soaked and soggy. Everything was so sloppy. They only been open such a short time since the renovation and already like the other genki's poor quality! Gonna stick with sushi bay and kuru kuru. The new belt system is just a novelty.....def not worth getting any food poisoning! Total disappointment!
(1)
Jimmy L.

We just got in as they opened, greeted with a huge, "Aloooooha" instead of the normal irasshaimase! Seated ourselves because, well, it was still empty. Had our shoyu/wasabi mixes ready. Got our waters and we were ready to roll. Service (4.5 stars): Our waiter came around 2-3 times to check on us. Even the guy over the counter making sushi asked if everything was going alright. The only problem I had was that I asked for 2 dishes of the spicy ahi but only got 1. Either way, I just grabbed food off the belt. No water refill either, but technically, I didn't drink all my water to begin with. Food (4 stars): With the Ahi prices beginning to sky rocket, it's probably best to get the spicy ahi for this price ($2.20) while you can. The spicy salmon is also a good alternative. One thing I like about ordering off the menu is more often than not, the nori is still crispy. However, if you leave it out too long (kind of like grabbing it off the belt), the nori will get soft. Taking off the star just because the Genkis in Hawaii are much more expensive than the one I went to in Washington. And they have professional sushi chefs up there which you can't really beat. Overall: I'm not sure what people are complaining about. Perhaps they came when it was really busy. It's probably best to come just as they open because all the food was just prepped. Still fresh. Otherwise, you need to order off the menu. I've never had a bad experience here before. I hope I can count on them to keep it up. Tips: Don't wait for them to ask, "Would you like to order anything off the menu?" They all have order pads on them. If they're dropping off your drink, ask. If they're asking how everything is going, ask. Come when they open or order off the menu.
(4)
Pelita F.

I came here to eat lunch after work. The wait time was fairly short, considering I reserved a seat on the counter rather than a booth. I waited for less than ten minutes and they got me seated. They do have the "sushi" express now which I think it quite convenient. This may not be the place for you if you rather talk to a person than a screen. The sushi on the line I wouldn't trust as much which is why I'd rather order on the sushi express. Why? Sometimes the sushi on the line doesn't look as fresh nor appetizing and there are times when some customers take plates off the line and put it back on. To end, there is an option on the touch screen menu to ask for your check. I had to press that button about eight times and no one came to me yet. Then I had to raise my hand and finally someone came to me. A couple of servers passed me a few times though I understand it was a lunch rush. One thing that stuck out to me is that their prices bumped up a couple cents. Overall it was an okay experience.
(3)
H H.

Oh my.... What happened! Quality is really terrible. If you think ordering from the touch pad will provide you just-in-time fresh quality food.... You are wrong. The chicken karage and garlic chicken were both room temperature and NOT pipping hot. I guess to recoup the investment of those fancy race car conveyor belt, some other key business essentials need to sacrifice. It is probably better that you dine at Kuru Kuru
(1)
S N.

I like the variety of food they have, we come once in a great while line seems long but you get in real quick. It's not top notch sushi so dnt expect anything fancy!
(4)
Emy R.

For those who aren't familiar with Genki Sushi. It's "kaiten sushi" meaning the sushi comes out on a conveyor belt and you pick what you want from the belt or you can order from your server. The color of the plate determines the price of the sushi. Personally I like to order from the server but our out of town guests like taking it from the belt. If you have out of town guests who aren't familiar with kaiten sushi, I suggest taking them here. When we have guests from the mainland they love it since its something they haven't seen before. I have never had any problems here with the food or the service. We went there Friday 4/11/12 and the place was packed. After checking in, Jamie told us the wait would be about 20 mins. 15 mins later we were being seated and our water was already waiting for us. Jamie thanked us for waiting & told us who are waitress was (Michelle) and asked us to please give Michelle a few mins and she'll be over to take our order. We didn't wait very long at all. Michelle introduced herself & thanked us for waiting and took our order. Even though the place was packed and busy, Michelle was very attentive and friendly. She was quick to refill our drinks and frequently checked on us to see if we needed anything. I see some yelpers have experienced bad service here but like I mentioned I never have and last night the service was awesome. In fact, my date & I were comparing our experience at other Genkis & came to the conclusion that Waikele was by far the best in service based on last night. Perhaps management reads Yelp? If so, kudos to them for taking in what people are yelping about and making a good effort at turning service around. They're doing a good job!
(5)
Ivan S.

Newly renovated and the novel idea of ordering and being served is catchy! I've been coming to Genki ever since they opened for business in Kapahulu and the sushi got smaller but the ideas are fresh.
(3)
Jenna T.

VERY DISAPPOINTED!!! Came here after the NEW renovations. The inside is pretty cool and trendy looking and the touch screen is cool but the food portion was RIDICULOUSLY SMALL and chicken karage we ordered was COLD and OVERCOOKED!!! Sent it back and got a SMALLER portion and BURNT !!! If your looking for something different and don't care so much for the sushi then this is the place for you. But if your looking for quality and not so much for the hype of a touch pad screen I HIGHLY RECOMMEND SUSHI BAY!!! A bit of a drive but worth the gas and time! *UPDATED* Just spoke to the manager and she made an effort to help me and the situation. Genki sushi waikele is blessed to have a awesome manager that has the skills and customer service that actually took the time out to see what she could do better at this location to make everyone's experience better! Thank you Jenna!
(2)
Tyler A.

Honest to god you can have your new effin technology but your service still blows. Ever since Genki branched out and tatted a chain everything had gone to shit. Service, price, quality, and wait time. And the wait time is what kills me....too wait and hour to have sub par food is ridiculous. Thought i would give it a try one more time today and guess what? My opinion of Genki has declined even more. If I could put negative stars I would.
(1)
Lei D.

Much improvement from before. After this overhaul renovation and concept of a zoom- zoom car delivering your food, I can say it's more efficient and 2x faster than a waiter bringing in your food. Literally, it's a service at the tip of your fingers (touch screen). Prices? I don't remember what was it previously, I think it's the same. Portions? My spicy ahi bowl, I think they cut me short compared to my husbands bowl. Oh well. What do u expect. U get what u pay for. Wait time? They said 20min (party of 3), but actually they called us after 5mins of waiting and which we weren't there when they called us, but saved our seats. Overall, it was an experience for all ages especially for our Keiki's. So Overall, I think it's a big improvement from wait times, service, and the attractiveness of hands on ordering..
(4)
Denalee C.

We have been seated immediately when coming for lunch (on a weekday) multiple times now. What can I say about Genki? Well the sushi isn't something to write home about, but it's quick, easy and pretty good. The wait help is always responsive and friendly. I do like how they now have a sign for the items as they come down the belt. They have also added many other things such as drinks and desserts (which I find to be overpriced). But I imagine kids would light up as cupcakes move closer and closer. Even though the food isn't amazing, I still make this a regular spot!
(4)
Coleen F.

My recent visit has basically confirmed for me that I will NOT ever come back to Genki Sushi. When they first started opening up their sushi chain, I really thought their food was excellent and that their service was top-notch. But with my last two experiences, I will never set foot in another Genki sushi ever again. The sushi here is all right for me. It doesn't have a lot of flavor and the only thing I give them is credit for the food looking pretty (and FYI, just because it looks pretty, doesn't mean it will taste good and I learned that the hard way). And just a warning, don't grab the sushi from the belt- just wave down a server and ask them to bring one to you because the sushi on the belt looks old and they just leave 'em on there until someone eats it. I'm not going to go into detail but the last two times I came here I got food poisoning. The last one was so bad I went to see my doctor the next day who told me that old fish can have bacteria grow in them that can cause the symptoms I was having. I felt even more sick to my stomach because the only thing I order when I'm there is the ahi (which I had a lot of). I eat sushi quite a bit so raw fish doesn't make me queasy. The only time I ever got sick eating raw fish was at Genki Sushi so I will take my business elsewhere.
(1)
Jhay B.

waited for a while to be seated but it was alright. best part is i dont have to flag down someone to order but the bad side would be needing more water. when i tried ringing for service, the person that came, acted like i bothered them from their duties and had an attitude when they asked what i needed. but whatevers food was okay a little more pricey but i do prefer kuru kuru due to serivce. I never tip since ive never been checked on anything, pretty much a yogurtland self serve establishment.
(2)
Su T.

Liked the sushi but the person who served us was very rude. Also when they call your numbers to be seated they call it only twice. Its super loud outside they should at least walk around to make sure when they call the number the party can hear them. We had a party of 9 and we were all here and it was so busy we waited for an hour. We came with a little boy and him and his father stayed outside while we first got seated. When we got in they only seated us for 8, so i asked them for an extra chair. But the waitress asked where the other two are. I simply told them right outside, and she left to go talk to the manager. When she came back she told me, rudely, the manager said next time when we come we can't be seated till our whole party was here, even though she already had 7 of us seated and the other two were right outside, then she brought us our chair. She was very rude and we wait for an hour to be seated. Since this was right at the beginning, it ruined the whole meal for my family and i. It's a new place and it should be better organized with a nicer staff.
(1)
Daniel C.

I haven't been here for almost a year, i'm diggin the new look. The sushi; however, was okay tasting. I came to eat some authentic sushi, not some Japanese-American shit mixture. The pricing is crap and overpriced, I can eat cheaper and fresher sushi in a third world country. Genki Sushi is lucky enough earn my 3-stars because of the service
(3)
Vicky H.

This genki used to be good, I mean the fancy cars that bring your food is cool, but everything else went down the drain. What's the point of having a waiter when everything is order on the touch screen? Where's the service? I have to press a button to get a refill on tea or water? C'mon! The sushi quality got worse and now that the kitchen and the workers making sushi are behind the wall where no one can see them? How trust worthy is my food? The wait time is ridiculous, what happened?
(2)
Jason Y.

Very busy place that always has a wait but the turnaround is pretty fast. Sushi is decent quality as expected from a "fast food" style sushi restaurant. The best part about the place is they have the new ordering system on a touchscreen for each individual seat. The food comes out on a lil race car and you and it back. Definitely a bit overpriced but sushi is never really cheap (except for a gas stations).
(4)
RJ V.

Was really good but sometimes a little slow.. The food is always good but I had to wait awhile at times for certain things.. I really appreciate the service and the like ability of all the people working there. I just wish it was little bigger and could sit more people so the wait isn't as long as we'll to get a booth for the family.
(4)
Go G.

I heart genki sushi love the new express ordering thingy ma jig! Its like a little drone that brings your food upon request. Great place to get your sushi fix and best of all they serve alcohol!
(4)
Cynthia R.

Its 9:28pm and the sign on the door says close at 10pm on a Saturday, they said they closed wait service , wat da!!!! Then please post a sign saying 930!!! Truely disappointed , my 5 year old son was super sad.
(1)
Jessica F.

They have good sushi at good prices. You can get 2 pieces of sushi or 4 pieces of roll for $2-$5. They've also renovated recently which means you order from an ipad and your food comes out on a little trolly system. The only downside is that it is very popular and there is almost always a wait. If you want a shorter wait try going to the un-renovated one in Kapolei.
(5)
Kristine K.

I love sushi.. and love how u put ur own orders in and no body to blame about mistske orders.... service is an geeatand workers are always happy..
(4)
Jenn T.

Genki sushi has always been alright in my book. This location was one of the better ones I've visited before. The sushi seemed to be more freshly made than some of the other locations. They also have a larger seating area, which is good because that means less waiting time. It was pretty crowded for the lunch hour that I came, but we got seated quickly. They did change their menu, updated it a little and raised prices. They dont list things by plate color anymore, perhaps a good marketing technique so that you don't see the prices anymore. Sneaky sneaky genki!
(3)
Lei N.

Always a bad idea to come during the lunch rush, but can't help it. The parking lot near the restaurant was full so we parked on the other side. By the time we signed in for a table or counter we had to wait fifteen minutes. Bathrooms, meh... but I had to! Finally got our seats at the counter. Ordered the usual (spicy tuna bowl, and ika geso karrage) while taking some off the conveyor belt. Our orders took a while but I understand since there are a lot of people to go through. Our waitresses came by often to check up on us if we needed anything else or needed more water. I still don't like it that the bowls are grey plates. This time around I'm glad I didn't get my usual black plate. I couldn't eat any more! Sushi craving, satisfied. For now.
(3)
Jennifer S.

Love love love eating here. My kids love eating here. Dynamite scallop, spicy ahi, baked bussels, garlic ahi is where its at. Lol. My kids like getting french fries, hotdogs, and the spam sushi. The kids cups are awesome they take it home and use it all the time. Def love always coming back to eat here. They do military discounts mon-thurs so worth it :)
(5)
Erica K.

Love the new renovations and ordering system!! The food comes out very quick. My favorite is the salmon skin roll. Customer service is awesome!!
(4)
Amy Y.

Again, we headed to Genki Sushi to eat while shopping around Waikele Premium Outlet. It wasn't that busy at the restaurant because it is pretty big compare to Kuru Kuru Sushi. So the service wasn't that bad. The reason why I knocked off two stars compare to last time is the food. The sushi on the belt was not fresh at all. I am not a sushi person, so I can't tell how fresh or old sushi looks. I noticed a few interesting food they had on the belt so I tried the Tempura Salmon and the Spicy tuna roll. After eating those, I got a really bad stomach ache. I thought it was just me, but my friend also had a bad stomach ache. My friend order all her food from the server. So I'm not sure if it's because the kitchen people are dirty or their food isn't fresh. But the tempura salmon was really good.
(2)
Caryn G.

Craving Sushi? Genki's is the place to go for your sushi fix! The Waikele location is one of my favorites (second is the Ward location) because it's huge and you get choice of parking. The staff here are extremely nice and on it. They're constantly checking up on your table and refilling your water (if there is no personal pitcher on that table). The best part of Genki's? The conveyor belt of course! If you're not a fan of the rotating sushi then you can order it. I also stick to the same items when I eat here: Garlic Ahi - depending what market price is it can be a red or silver plate. If it's a silver plate I usually go for Garlic Salmon. Baked Mussels - I some how get one too many plates of these! They're so delicious! Oyster Fry - Another yummy one. They serve it with katsu sauce which surprisingly goes extremely well with it. However, don't be surprised if they don't have it, I've ran into this problem one too many times. Spicy Tuna Bowl - Why get the $2.20 plate? Just spend a little more and get the bowl! This is one dish that I think the Unagi sauce pulls it all together. Overall, as long as this Genki's is open I will still keep coming back. Nice people and location, awesome parking and affordable prices. What's there to complain about?
(4)
Jeff R.

Rude, rude, rude....This location is ran by high school students...We checked in to be seated (20-30 minute wait) which was expected. It was very hot and uncomfortable outside so we decided to wait inside by the restroom...We were told it was a fire hazard to wait inside and that we would have to wait outside....Come on Genkii.....no signs, no posted ordinance, some little high school freshman telling us to wait outside....Thanks, I'll take my business to Chili's right next door...Very poor customer service..No Go Genkii Waikele Shopping Center
(1)
Traci H.

Belated review #1 for 31 YELPS REVIEW CHALLENGE: This location can get really busy. So try not to go at peak times unless you don't mind waiting. Also parking in this particular lot in Waikele can be very difficult, so maybe if you shop elsewhere earlier just catch the trolley to this area. As far as service goes here it's been okay, nothing great, but not bad either. I do usually have to ask for refills on my beverages. As far as food goes it's pretty standard. They taste like all the other genkis so no complaints there. Genki is what it is, but like I said earlier, this place can get swamped! So I like other locations better.
(3)
Joanne F.

What a rip off! I ordered to go and I got home and the pieces were so tiny. Sushi is expensive enough. I think customers deserve a regular size piece. Not asking for anything excessive just what I would get anywhere else.
(1)
Missy T.

Just got back from an impromptu lunch with friends; I didn't pick the location. Our server was great, and he alone earned another star. Service was still slow, but it was a considerably better experience than my previous visit. I got my regular Spicy Ahi Tempura Roll and a Kabocha Tempura. Both came out fairly quickly, and while I always enjoy the former of my choices, they were pretty skimpy on the toppings. :/ It's a hard climb to the top, yo! I be stingy with my stars.
(2)
Rachel C.

Came here with Mom after shopping at K-Mart on a Sunday mid-afternoon. We were deciding on where to eat and chose Genki Sushi. Seeing from the outside, it didn't appear to be very busy. As we entered, we didn't get the usual "irasshaimase" or any greeting or acknowledgement. We waited at the front desk for a minute until a waiter came and seated us immediately. While we were seated, the next two customers that entered after us were greeted. We noticed that those customers were tourists and someone from out of town. I understand that you want to attract tourists, but you should greet each guest that enters your establishment. It's always nice to be welcomed and besides, we are bringing you business. Other than that, the food was good. Not a lot of choices on the conveyer belt because it was slow that day, but our waitress offered us the menu. She was attentive and friendly, checking on us and making sure to refill our waters and hot tea. I've been to this location a few times and haven't received a bad experience, but this visit was quite different. I'll come back here if I'm in the area with a sushi craving.
(3)
Jayzen Y.

Regular hours are 11am-10pm. My homie and I came at 9pm and waited to be seated but didn't want to sit us due to last call. They said its a full house, looked at the counter and hella counter open! So the waitress asked the manager if it's ok to take the counter and the waitress comes back and said the manager said no. I mean geez y'all got one more hour left. It was Such a bad experience trying out the new and renovated genki waikele! For nothing they have that speed belt! Very disappointed at this joint and I love sushi!
(1)
C M.

Positive: Good customer service despite being packed. Here's where it got the lower stars.... I thought that the company functioned overall the same? I was wrong. Other Genki that have went to do not add mayo to this one particular roll, but for some reason they do here. I can't eat mayo, so for me it was a huge negative. When I asked for no mayo they said that they premade the mix and without the mayo it has no taste. Umm. All the other Genki do not and it's one of my favorite rolls. I go to Genki just to get it. Sadly, I can't go to this one if I am in the area and want fast sushi. Another dock from the stars was their fresh ahi cuts. It was horrible! It was extra chewy and just not good. I ended up with torotaku to fulfill the need for fish. Like I said though, good customer service. Our water and tea were filled quickly and frequently. The worker frequently asked for orders but we rarely had any being that the conveyor belt was fully stocked.
(2)
Allen K.

I actually liked it. We have never ate at a sushi restaurant and I got to say my kids loved it especially when the cart came out with the sushi we ordered on the iPad on it. Will go here again if the kids get hungry for sushi again. Reason not the 5 stars is the waiter spilled tea over on the table across from us. I know it wasn't on our table but hey if you can't carry a tray and the tea at the same time, take one at a time. If it was on our table it would have been just 2 stars...maybe 1.5.
(4)
Kristy K.

Not a Sushi eater but my gf loves to come here. But YAY, Genki got a new menu with some new items. =) New Items Nigiri -Kalbi -Tamago/Spam -Ebi Fry -Pipi Kaula -Seared Spicy Salmon -Mushi Hotate -Seared Spicy Ahi -Botan Ebi Gunkan -Corn -Kalbi -Tuna Bomb -Pipi Kaula Roll -Nishiki Maki -Tuna Maki -California Roll 4 piece -Deep fried spicy roll -Kalbi roll -Fried Philly roll -Dynamite spicy tuna
(3)
Lyraleli K.

Newly renovated and really clean. The tablet menu board is something unique and cool esp when you get to experience the racing car delivery system of your orders using the tablet in this place. Do not forget that if you'll visit this place it's always a very long waiy
(4)
Happy Waipio H.

Came here yesterday for lunch, thought we would have to wait forever, but it was only a 10 min wait for a party of 5. Good selection on the convey belt, but my kids loved the bullet express that brought our food that we ordered. Would go back again!
(4)
Kelsey U.

Sushi on the belt looked like fish jerky - the nigiri had been going around the belt for who knows how long! Whenever I go to Genki Sushi, it's not because I want really good quality sushi, but rather, want sushi that is cheap. But I guess you get what you pay for! The service at this location is also below par - our waiter did not know that Genki Sushi eve had take-out bentos available! He told us that the sushi is just packed however we want it... really? Wasn't sure if he really didn't know or just didn't want to check. The kitchen area behind the curtains was playing loud music in which made the visit miserable as the bass was booming so loud I could barely talk to my family who was with me. I also found that when entering Genki Sushi, the works YELL some sort of 'I-don't-really-care' irasshaimase, which I found very rude to customers who could understand the language. Note for self if I am to return to this location: just order take out or don't order at all.
(2)
Cee K.

Very disappointing sushi Joint. The Sushi Chef has no pride in His/her work. The Sushi was messily made. Plates had sauce on the rim but not wiped off before sending out to customer. Sashimi was skimpily small, off balance, the Ikura had very little ikura, and one side had more than the other. Sushi all falling over on the plate when it is delivered. Not a pretty sight. All in all, the sushi tasted ok, however if you want really good sushi with more pride put into the making of the sushi, and large pieces of fish at a good price, go to Sushi Bay in Kapolei. Kuru Kuru Sushi at Pearl Kai is pretty good too...
(1)
Mark G.

This is a fun place for casual dining. I sometimes take visitors here so they can try different plates to see what they like. Genki recently added tempura California rolls which are awesome
(3)
Jody A.

I love the new and improved ordering system, and the kids loved seeing their order pull up in the racecar or space shuttle. Ordering was so easy and ensured that our sushi was freshly made. The sushi was delicious as always.
(5)
Shelby L.

I recently went to the newly renovated Genki and I was impressed at how efficient it was. You go to a machine to sign in and get a number that the employees call. I was #71 and they were currently on #52! I was thinking the wait would be SUPER long but after only 20 minutes, our number was called! The service was okay but with the food coming from the belts that shoot you the food, we got the wrong order 5xs. Food was given to us that we didn't order or already had gotten. We sent it back and a couple times it got sent back to us a 2nd time! We weren't sure what to do when it was sent back the 2nd time. But what really gave pushed me to give this place a 1 star was the way the employees were talking to one another. There was an error on our bill, my friend had been charged an extra plate. Our waiter fixed the error but when we went to the register to pay, the lady was very rude and snapped at our waiter right in front of us. Even saying "Bye (insert person's name)" as in "I don't need you here, get away." In response, my friend said "You guys must be stressed" and she didn't even say anything. I thought that was very unprofessional, rude, and demeaning to our waiter. You shouldn't talk to anyone that way! Especially not in front of customers!! I'm not coming back until the crowds die down and hopefully the staff aren't so stressed and snappy! Yikes!
(1)
regina r.

Love eating here, might be a wait sometimes, but it's worth the wait. Once we get in the service is fast especially with the new computer system and bullet train. I hope all genki sushi ' s will be updated like this place.
(4)
Alyssa B.

New system is fast. All orders came in within 3 minutes or less. Staff is friendly and attended to our needs promptly.
(4)
Just M.

I like Genki for a quick lunch, and b/c I'm able to get a selection of my faves for decent price. What really SUCKS about Genki Waikele is that a bunch of teens mismanage the flow of getting ppl in and out efficiently, b/c it seems they do not have good system of efficiency. Also,.the very short time there, waiter KEPT forgetting to place orders, guessing on several items that were/weren't available instead of checking first, and stood at the register for a few minutes waiting to pay while employees less then a foot away gathered to join in to listen to some drama an employee brought to their circle. When Taka (?) who was part of the gossiping circle finally came to ring me up, I'd brought up the military discount & Kapolei give dependants, he cockily snapped back and pointedly pronounced "Well!, They're not supposed to!" I frequent Genki Kapolei, about 2-3 times a week. This was a first visiting the Waikele branch, and will never go back to this location. It makes me appreciate the employees at the Kapolei location, and thank the staff there for being so customer service oriented.
(1)
Lily B.

Located in the Waikele Shopping Center near Baskin Robbins, Kunio, and Party City is Genki Sushi. The BF and I prefer this location over others because it's cleaner, the staff is super friendly, the food is fresh (as can be), and we (cough cough, I) can go shopping afterwards! By no means am I the perfect person to review sushi... because I don't eat it. Well, let me rephrase that. I don't eat raw fish. Hmm. My BF sure does though, so I'll be using his opinion in part to write this review. We arrived in between lunch and dinner for an early dinner. Parking is usually tight on this side of the shopping center... and when it is, we park by KFC and just walk over. During this time, there were many available stalls which was nice! Also, when we arrived there was no wait and several booths available, so timing was perfect! We were greeted by Michelle (I think...) and she was absolutely friendly! She greeted us with a smile, asked if we preferred a booth or the counter, and sat us right away in a booth. She also gave us water and said our server would be right with us. Jaimee (our server) greeted us shortly thereafter. She took our order and said she would get our drinks right away - which she did. The sushi we ordered was made promptly and the guys working in the middle of the conveyor belt of sushi were nice too! Greeted us, gave our sushi, and when I said "thank you" each time (as I always do) they each said "you're welcome!" I was impressed! I don't have a huge selection of items that I eat here... so I stick with the basics: kani kama (imitation crab), california hand roll (more imitation crab, but with avocado and cucumber), and the shrimp tempura roll. Each was YUMMY (albeit simple)... and I enjoyed my food. Sometimes I get the teriyaki chicken bowl which is equally delish. My BF on the other hand... he got the garlic ahi (loved), spicy tuna bowl (loved), poke bowl (didn't love), spicy ahi tuna over shrimp tempura roll (loved), stuffed mushrooms (liked), spicy ahi dynamite (loved), shrimp tempura (loved), and I can't remember the rest. Jaimee checked on us frequently and was so sweet and polite. Between the two of us our bill came out to $50. He did get a lot of "black" plates which are $4.80/plate. So long as his tummy is happy, it was worth it. Because of the BF... we'll definitely be back! Exceptional service, clean restaurant, and good tasting food... increase one star from the last review! It seemed that the portions have gotten larger on the items he ordered (unless the guys preparing were just being generous today??) In any event... the BF was happy!
(4)
Quijana B.

Every time I eat at this location I tell myself that it will be the last. This time I really really mean it. I was the third person seated, and as usual the seats all filled within 30 minutes. Two people working behind the counter (plus however many in back) should mean that orders happen quickly and that the belt fills as the tables fill. No. Instead, we get to see the same sad California rolls go round and round. How slow was the wait for new items on the belt? It took 30 minutes for the spicy ahi to appear. Considering that this is one of the most popular items, and considering that I saw a huge tray of it plopped on the inside counter a full 10 minutes before I saw them appear on the belt, I'd say there was a long delay. I realize that Genki is fast food, and inexpensive, but when I see newer restaurants do it better for the same cost I can't help but be disappointed. Kuru Kuru, please hurry up and take over the island's belt sushi empire. It is time for Genki to fall.
(2)
jacqui w.

This review update is for the last two times I went to Genki Sushi. The time before last we Got a waitress that had a really bad attitude, messed up our orders THREE times, and even though I ordered a coke I didn't get it until we were half-way through our meal. When I told her that she got our order wrong she refused and said that was what we said. So we re-ordered what she left out of our first order: two spicy garlic salmon and one Ikura. We got two onion salmon and one Ikura. At this point I was fed up and was looking around for our waitress but she was standing in the corner by the right kitchen entrance talking story to someone. I walked to the counter and asked the girl there to please get someone to count our dishes so we can pay because we're tired of waiting for our waitress. They got someone for us. At this point my husband had talked me into relaxing and trying one more time so that we didnt have to leave hungry. He said why don't you try something new? So I said okay, and ordered two orders of the baked mussels. They were delish! I was happy I tried something new, we paid (no tip, you evil waitress you.) And left. This time we went, the service was much much better. We had a nice attentive waitress who sat us at a booth for dinner. We ordered our usuals and they got our orders 100% correct. I got my drink right away, she kept coming back to refill my husband's tea. I thought, oh heck why not order the mussels they were so good last time. So I did, and when they arrived they looked perfectly normal. I ate the first one, and it tasted just like I remembered them. So I picked up and downed the second mussel. I couldnt taste it at first because of all the cheese on it, but the second I bit into it the flavor of decomposing rotted sea creature exploded in my mouth. OMG I grabbed the napkin and spit it out, it was all black and mushy inside. I was coughing and sputtering and trying not to throw up. My husband passed me a water and I used to to rinse out my mouth but I couldn't get the flavor to go away. He asked what happened and I told him "That mussel is spoiled!!" he looked in the napkin and saw the gross rotten remnants of a bad mussel and said "That color's not right, either. where's our waitress?" So he called her over and explained to her what happened. They apologized and took three red plates off our bill. I was feeling a little better and tried to be forgiving because the waitress looked upset for us. I told her that you aren't supposed to serve the mussels that don't open. She checked with the back and said that the mussels were pre-prepared and frozen from another company when they get them so they had no way of knowing. We left to finish running our errands at Kmart and had just got passed the entrance of the store when my stomach did a complete flip and I had to RUN across the store to the bathroom. My husband went to get the things we needed at the store then came to check on me when he realized how long I was gone. I only left that restroom to hurry to the car and home to the comfort of my own bathroom and remained there for the rest of the night. So listen, I know that Genki Sushi is a busy place and a franchise/ chain restaurant, and they dont make their own food blah blah blah. But what happened to me on Thursday, 1/16/14 was unforgivable. And the fact that I spent $50 to get food poisoning that kept me out of work the next day is even worse. I will never go here again, EVER. And I dont think anyone else should either, or at least if you do, dont get the frozen premade in bulk rotten mussels.
(1)
Jay C.

We visited Genki at this location several times on our trip to Oahu. No matter when you go, there is a wait - it's that good! Food is fresh & tasty...and if you'd like something that isn't currently on the belt, they make it for you! Prices are very reasonable - which makes trying a new roll easy! Service was consistently good...many different wait staff checked in to see if we needed more good, tea, water, etc. Staff works like a solid team... 2 thumbs up!
(5)
Erin H.

Ummm...Genki Sushi...you need to do some serious quality control. First off, I do not expect excellent sushi from Genki.....going to Genki for sushi is like going to Kmart for a prom dress. You are not gonna get what you want. BUT it's all about convenience sometimes and that is why I continue to eat there. It's food. And since I can't get the good stuff conveniently, I go to Genki. Anyway, usually my family is satisfied with our visit there, but the last few times have been really horrible. Customer service was great! Our waiter was very attentive and courteous. Much appreciated. So why only 2 stars? Well, 2 stars go to the 2 eyelashes that were stuck to my Salmon Nigiri...that I just happened to notice as I removed my salmon for a brief dip in the pool of shoyu. THANK GOD I found them BEFORE I ate it or I would have been pissed! Hair is bad enough, but to know that someone just rubbed there eyes and then massaged my salmon with the eye juice was disgusting. Needless to say that I lost my appetite. Food quality has really diminished here. My old fav..the stuffed mushroom was served cold and sloppy. Tasted like a mix of mayo and fungus! OH...yah...that's what it is. My bad. Well, although only 2 stars...I'll probably go back...sigh...out of convenience. I just feel really bad for all the tourists over here expecting some good old "home sushi" and they get served this slop. I guess they will have something to talk about when they go home. JUST KEEP AN "EYE" OUT FOR EXTRA TOPPINGS. GROOSSS!!! Step it back up Genki....
(2)
Arielle D.

Quick sushi fix ? Definitely genki. I think more customers need to realize this is not a sushi restaurant in japan or any other higher class sushi place. Realistically, this is an average sushi joint so I really just want to point out that I'm not rating this place 3 Stars because of bad service or anything. Wait time thus far has always been 15-25 minutes (I have no complaints), service is alright, nothing extravagant since we are being served by a train and conveyor belt, and the waitresses/waiters check in frequent enough to refill your beverages. I do however come here frequently and I just can't seem to have any more of a better experience than the last. So if you're looking for a better sushi place or better location of a genki, doesn't hurt to try this one, although I would try searching elsewhere for the real deal (no offense genki). But don't have high expectations of this place. Remember what kind of category this place falls under, ast food.
(3)
Jordan V.

Walked into the resturant with no welcome or hello and cashiers talking to their friends, not giving any attention to us what's so ever until we spoke up and serviced our self with a menu, then decided to do take out.
(3)
Richard B.

The worst service of all the Genki Sushi restaurants. My son and I love going to Genki Sushi and I was already aware of the terrible service at this location, but I wanted sushi and was in the area, so we dined in. First of all, we entered the restaurant and there was a sign to wait to be seated. Normally, someone approaches you, but this time my son and I stood by the sign and nobody addressed us. We finally had the waitress approach us after she finished up ringing up a customer. We were seated and the waitress brought us some water. Normally, the waiter or waitress assigned to the area comes to offer drinks or to ask if we want to place an order. This was very disappointing because it took awhile. We waited for a good 10-minutes before anyone came up to ask if we wanted drinks or wanted to order anything. By this time, my water was empty and the waiter didn't even ask if I wanted more water. The area we were sitting in wasn't busy and there were a few waiters and waitresses congregating by the register talking stories. So we waved for the waiter and placed an order. Our sushi made behind the counter arrived promptly, but our chicken karaage never made it to our table. The waiter came by about 10-minutes later and said, "You're waiting on your chicken right?" Well, we waited another 10-minutes and I asked for the check. He said what about the chicken. Really? I told him to cancel the order because it took so long. Disappointing! You figure in an area with lots of tourists, the restaurant would figure to provide some type of ALOHA, but it was nowhere. The waiters and waitresses were friendlier to each other than the customers. I am just sharing what many have experienced. I never thought I would leave such a review, but the terrible service really deserved this type of review. I still love Genki sushi, but will not even consider walking through the doors of this restaurant.
(1)
Austin B.

It's not the best sushi around, but you get what you pay for. After trying a majority of the menu, I found myself ordering the same things now. I always get a spicy tuna bowl (without the sweet chili sauce), scallop mayo, and ika geso karaage(order this from the waiter because it's usually not hot/fresh on the belt). From there, I get whatever looks interesting. I recently tried the natto, and that was definitely something I would NOT order again. Watch out for the hot tea though in this location. Once in a while, it tastes like chlorine or dishwashing liquid because the cups aren't rinsed that well. Service is so-so when it's busy, but it's not bad when it's not busy.
(3)
YanYan Y.

I agree with most of the reviews HORRIBLE SERVICE! Waiters/waitresses would chat with coworkers or friends that came in..sushi took forever to come out! Came here 3x hoping management did something about the waiter/waitresses..they did NOTHING about it. If for some reason you like Genki go to the Kapolei location (might as well coz Waikele location sucks). Sticking to Kuru Kuru!
(1)
J D.

I do not think they even deserve any stars! I just left there because Im so upset about what happened to me and my son. To celebrate boys day I decided to take him to sushi at Genki. Well we were told the wait would be 45 mins which turned into an hour. I could clearly see our number 184 next but the girls upfront checking in people decided to call 185 which was two people and I guess the waitress who was calling out numbers decided that it was best to call 185 first before us since she knew them. I was listening to her say to them "do you want a counter or booth?" Then i heard the girl say does not matter. This waitress took them first and even gave her friend a hug. At that point i was mad! I had to talk to the manager as I was upset. All they could say was a table was opening up now. The point is WE ARE ALL PAYING CUSTOMERS! But to take them first over us was unacceptable! It was two of them and two of us! Talk about favoritism! After getting angry and raising hell all the manager could do was say sorry we will give you a discount. What made me more angry was that his excuse was we just opened up two days ago. I then said thats not an excuse! There are many people waiting how would they feel being called later when they are waiting in line! All in all this New Gengki sure made me not want to visit again! IF YOU ARE GOING TO FAVOR FRIENDS OVER EVERYONE ELSE THEN YOU SHOULD NOT BE SERVING THE GENERAL PUBLIC! Gengki waikele you will not have my business!
(1)
Anaki C.

Located in the Waikele shopping center where the majority of the eateries are located, there is ample parking in adjacent parking lots. Genki Sushi is like fast food sushi. Priced reasonably, clean and fast when fully staffed. They have sushi and all other selections that the kiddos can pick at, so no trouble for them picky eaters. Disappointed at the featured Item, Chawan Mushi. One of our favorites was limited, if it is featured, it should be available as with anything else that is featured on the menu. It should've said Limited Featured. Lunch and Dinner is always busy which means the food on the belt don't stay on long and is fresher than coming in between times where I would suggest ordering from the menu at those times for optimal freshness. Sure they rotate the sushi but some items dry up faster and get stale than others. FIX: Chawan Mushi (smh) Scallop Mayo (Thumbs Up)
(2)
Shana K.

This was a few months ago, before the renovation. Hopefully service has improved. I havent been back since then. But, normally I like going to genki for a quick sushi fix...today I wished I listened to the kids and went somewhere else. our waitress was a little slow but it was busy so I'll give her a break there. What got me so annoyed was the sushi guy behind the belt...he kept complaint out loud every single time he got the list of orders from the printer. The place was packed, the belt wad a little empty...of course people are going to order. What the hell are u complaining for...isn't that ur JOB?!? To make it worse, as the crowd kept coming in, he yelled several times over our heads at the girl behind the register asking her in a rude tone why the heck they're still seating people. hellooooooo...it's only 8 and u guys don't close till 930 so stfu and just do ur damn job....or, find a new one.
(1)
Audra M.

The newly remodeled restaurant is beautiful. The kids love ordering from the digital menu table side. The food is rocketed to the tables on race cars, spaceships, or airplanes. It's so neat!! The food is delicious too. We have never been disappointed.
(5)
Jade N.

Today I am disappointed. The place where I could run to for nearby sushi has blind sided me. It was 3 stars now it is 2. We normally get good service. I guess it's because we normally do lunch. But today!!!! OMG. So here is the deets... We got seated. We prepped our wasabi and shoyu. Almost 10 minute goes by and not even a "Hi" from our waitress...NOTHING. Then she comes and asks us what we wanted to order.... So this is what we ordered... 1 spicy bomb 2 baked mussels 2 spam one with no sauce 1 ebi (she asked if I wanted ebi fry or the nigiri. i would have said ebi fry if i wanted it fried....I didn't lose my cool yet) 2 spicy tuna 1 hot tea 1 coke SO.... a little note to self....she wrote all this down so she should get it correct! then she repeated it and said... 1 spicy bomb 2 baked mussels 1 ebi 1 spam (i corrected her and said 2 spam and one with no sauce) 1 spicy tuna (i corrected her again and said 2 spicy tuna) 1 hot tea 1 coke Ok cool. we got back 1 spicy bomb, 1 baked mussels, 2 spam with no sauce, 2 spicy tuna 1 ebi. HELLO! and we asked for the damn coke forever. to make it worse, she was speaking with a friend while on the job talking about how easy her job was. ummm...hello! you can't even get the order correct! 1 suggestion: Dear Genki, please tell your waitress Ariel to stop writing on a notepad with a purple marker. maybe she should use a pen...better yet a pencil for all her mistakes! ugh!
(2)
Sandra C.

The service was great but the quality of sushi was terrible. We ordered unagi and it looked like roast pork that came out of the refrigerator.
(2)
Tamara M.

Oh Genki, i love you. Yes there are many other great sushi places on the island. Yes which i have tried. They were good but i like that i can get just a few pieces of this and that here and dont have to fill up on just one kind of roll. My favorites and go too's are the stuffed mushrooms, string bean tempura, garlic seared salmon, spicy seared salmon and the spicy ahi tuna bowl...but of course i eat everything here. Cant get enough of it :)
(4)
Aaron C.

Terrible service! Will never go back! Only reason it got a star was because you have to put one in. Story is, my sister came late and they wouldn't even let her sit down. This place is all booths and it was empty anyway still they made her leave. We all left and went to zippys.
(1)
Santi T.

What's so exciting of watching sushi on color coded dishes rotating on a conveyor belt?!? I wouldn't mind if the sushi had a great taste but Genki Sushi tops the mediocre list! Ugh! Thank goodness they had seats compared to a place in Japan where it's standing room only! Depending on what color dish you pick up/order from the menu, the prices range from $1.50, 2,20, 2,80, 3,80 and 4.80. They also served fried items from $1.50 - 3.80, hand rolls $1.50 - 2.20 and of course desserts. They had a printed menu in front of the condiments and the waitress took our order of items not in rotation. The fish was definitely not the highest quality. The service was okay with constant refills of water and ocha. They had the typical sushi dishes with some local faves like spam, poke and hot dog sushi. Only in Hawaii!! After we left at 6:15, there was a huge line everywhere! I'm scratching my head wondering why these people would wait for such undistinguished sushi. My advice, walk 5 stores over and eat at Kunio's instead.
(2)
Cheryl S.

Genki is like supposed to be a fast food sushi place. Well that's the concept I had thought was their selling point. Unfortunately, here they are very disorganized and slow. If they could just clean and re set their tables as soon as a patron leaves I'm pretty sure their sales would go up at least 10%. Having to wait 15 minutes when I can visually see a lot of available seats that weren't cleaned is unacceptable. It wasn't as if they were short staffed. They were staffed properly, I just think they don't know how to operate efficiently. The sushi is ok but we didn't come here expecting a 5 star meal but more for convenience. I had to ask politely for tea 2 times it finally came a couple minutes later. I just think I had a bad experience but on a Sunday at 3:45pm that isn't their peek time you would expect the service to be different.
(2)
Jenna T.

This place is awful. We figure we get here early so we don't have to wait as this place can be packed at times. Got there early enough and we were seated quickly. Then it just went downhill from there. We waited at least 15mins just for a waitress to greet/acknowledge our presence. Don't know why what took so long since they were quite slow and there were more empty seats than filled ones. Anyway we placed our order which consisted of about 10 plates. *Note* As always, we order our plates even though it maybe already on the belt, but who in the hell knows how long those plates have been on there and usually when ordering, it's supposedly "made to order"...well we got one of our handrolls (after 15mins). Then we waited, and waited. They were not busy at all and it seemed as if the were more concentrated on putting plates on the belt than completing our order. 45mins later the waitress asked how we were doing and if we wanted to order anything...unhappily, I told her we were "still" waiting for our food and only "one" plate came out. 5 mins later they brought out our food one after the other. Unfortunately the hot items we ordered were cold (they must've got them from the belt and I know for a fact they did this for the majority of our dishes). My spouse ordered the ebi fry and when received we were in disgust. They must've rushed it since the inside was soggy and the shrimp was still cold. I usually am not this harsh with my reviews (see urbanspoon reviews) but the service and food was just unacceptable and this establishment really deserves no stars.
(1)
Kenny M.

it alright I don't really get full here and some workers are just so snobby and mean and they also give so little lemon for my water .
(2)
Marielle C.

HORRIBLE HORRIBLE HORRIBLE experience. Our server was very inattentive, every time we needed him he wasn't around and it would take us five minutes just to find him. We ordered chicken karaage and when we got it, it was cold so we asked for a new one we got another that was also cold, we asked for a third one and it took 10 minutes to get a fresh hot one. NEVER COMING BACK AGAIN
(1)
Chantelle T.

Go when they're not busy. This location is notorious for bad service and even when we went at 4pm on a Friday afternoon, the service was questionable...I don't even want to know how bad the service is when you go during peak hours. The quality has gone down a bit since the last time I came to genki...but I like the new varieties of sushi that they have. They took our orders at the beginning of the meal (I ordered hamachi and ebi) but they didn't come with it until the end of our meal when we were already stuffed silly...I wish they'd brought those items out earlier... It also took forever and a day for them to give us our check. *sigh
(3)
Alan K.

Conveyer belt fusion sushi is entirely about timing. I've always been some what of a snob when it comes to sushi. I rather not eat it unless I could visit a decent sushi bar. While the really good sushi is worth their weight in whatever precious metal, the pricing can be prohibitive. Recent years, I've developed a taste for the fusion stuff. So here comes the Doraku, Ninja, and the likes. I count Genki as one of them. I've been to 3 or 4 Genki restaurants multiple times. While the offerings are supposedly identical, the skill level of those actually making the sushi and the quality of the ingredients do vary widely, not so much by location but by the day and the time of the visit. Normally you would expect poor service when a restaurant is busy. But with Genki, you want the restaurant to be busy so that the already-made sushi turn over quickly. Of course, a busy restaurant needs a full staff who are working hard and paying attention. The bottomline with Genki is that if you go in on a day that has good quality ingredients, good sushi maker, good turn over of customers, good timing, and the sun and the star and the moon aligned, you'll have a good visit. Otherwise, it's a toss up. The food, assuming as it's best, is quite good. The star is the spicy ahi that is used in 7 or 8 sushi. Seared ahi and salmon are tasty. The deep fried salmon bones are great if you like that type of things. The chicken karaage is usually good if you order it fresh. The udon is a good filler at the end of the meal. I usually passed on the tempura as they are not that cheap. I would advise staying away from the cupcakes and Japanese soda too, not worth the money at all. And as with all fusion sushi, the sauces play a big part. You can either look at it as adding flavor or messing around but shoyu and wasabi alone don't cut it. While the unagi type sauces are always reliable, the mayo-based ones are sporadic. Beyond that, the choice is entirely personal. Like, Ninja, Genki should be considered either a family restaurant or fast food. You are not going to get excellent sushi. But on a good day, decent food can be had there. Besides, the kids will always be entertained. That alone is worth something.
(3)
Reuben R.

Do the other genki's have alcohol too...? I'm pretty sure they don't... but I never order any here anyway. I usually come here with my friend when we're on this side so she can go shopping. The last time we came, it was a moderately busy night and we had to wait about 10 min. for seats at the belt bar. As always, I tend to just order all the things I'm interested in immediately and not even bother with the belt. I used to order a lot of black plates because they'd have specials at different genkis. It seems with their new menus, everything is more streamlined. So... I stuck to red plates and below... so sad, I miss those tempura spicy crab rolls... Anyway... its alright. I suppose its better now than it was.
(3)
Todd T.

We went after the center closed at 6pm today, the wait was only about 10 minutes. We usually order off the menu. Since it was busy the order to some time. I ordered the spicy tuna bowl for the first time. It was good but had two scales in it. I thought it was odd to bite on something then pulled out a scale twice. Service was ok considering how busy it was. My wife order hamachi and when we got the plate it was dirty so we sent it back. I like the Ala Moana location better.
(2)
Grant S.

Genki Sushi Waikele. One of the busiest, most hectic genkis on the island. The wait is always long and its always packed even for being a pretty large store. My family are regulars here- every Sunday. Just like most Genki's the staff is quite young and inexperienced. Some of them are good, some of them not so good. I must say the food on the belt does look pretty good during the busy hours but ages quickly once the rush dies down. We usually get edamame, spicy tuna, chicken karaage, ebi, and ahi poke. Overall a pretty decent sunday meal especially with all the promos happening at Genki Sushi this month. Free yellow plate card with every $10 purchased, black plate stamp card and coupons from Midweek and Japanese magazines.
(3)
Cely H.

I'm a regular here. It's less than 5 minutes from the house and I'm addicted to their seafood salad nigiri. It's not the most glamorous of sushi, but it does the trick. The wait is always *super* long because it's in Waikele so I always ask for a counter seat which is only about a 5 to 10 minute wait. The waitresses do forget items sometimes. The last time I went they forgot my chicken karaage and the time before that they forgot my seafood salad nigiri (pretty much a sin in my book). One word of caution: Try not to grab anything off the conveyor! I never see these guys pull anything off the belt. I'm certified in sanitation (useless talent #56!) and that's pretty serious to me. How long has the raw stuff been out? How can they even tell which ones were brought out when? I don't even see temperatures being recorded every hour...It's sanitation anarchy!!!! I always order off the menu and get things brought to me fresh to avoid potential stomachaches. All in all, decent sushi and a decent experience.... if you know how to do it. Counter. Don't touch the conveyor. And seafood salad nigiri. MmmMm.
(3)
Lee S.

Cheap sushi in a "Restaurant setting" - so for what you get (service and food), Genki Sushi is worth it. I'd much rather come here than other comparable sushi spots (Kuru Kuru) for a reason I'm not certain of, even though Genki is priced slightly higher. The new system for ordering makes it a novelty to me - if I'm going to a "Restaurant" then I want face to face service with a human - not a touch screen. Whatever way, though, I'd much rather ORDER than take a plate off the belt. I'm not sure they put a time limit on plates they have on the belt, but, sometimes the sushi on those plates (especially the fish ones) look nasty. YUCK! All that said, if it's a sit down, decent sushi for a good price meal we want, Genki sushi it is!
(3)
Steve T.

Inexpensive conveyor line sushi with items like hot dog or corn sushi, They don't have the fancier items like uni but carried most of the standard sushi. The waiters are very helpful and friendly. The sushi on the conveyor didn't seem too fresh as some had made its way around several times and getting older on each pass. You can order any sushi on the menu fresh even if you see it going around on the conveyor. Not our favorite place for sushi but certainly a place to consider if you want to save money eating sushi.
(3)
Sheila Marie C.

I actually like this place! I never been to a sushi place like this before, I thought sushi places like this only existed in Japan lol. Anyway, I thought the food was really yummy, it is a really cool place to go to. Another thing I loved about this place is that I am actually eating "mindfully." Meaning, I am not stuffing a bunch of food at my face all at once. Since I am a bit picky...I just sit there waiting for the next wanted roll to come my way. Waiting seems to make me full lol. Anywho, I thought the atmosphere and food was good overall. I thought their seafood dynamite roll was amazing! I also loved their unagi roll and the trio roll as well. I really don't have much complaints about this place. However,they did have a red velvet cupcake which is a PLUS for me- but to be honest...it tasted okay. Lol So happy I decided to listen to my friends who love this place very much. It was a god recommendation :).
(4)
Savina C.

Haven't been to Genki for a good 3 months.. Boy has it change. This location is a decent size and we come here on a saturday afternoon. So of course you know its busy. Came with a large party and got a booth. Love our server! Despite it being busy she was very attentive and always checking up on us. I didn't feel rushed or was waiting a long time for my order. The menu also changed and soo much more options. One suggestion my friend had for Genki is having the menu up against the wall also and have the menu be foldable will make it easier. The menu is so clustered together that you might miss something. Which I did... Overall I love this Genki location thanks to our server.
(4)
Brittany L.

Right down the street from where I live. Sadly, it's a hit or miss kind of place. It's cheap, so you get what you pay for. I have had some pretty awesome spicy tuna poke bowls from this location, and they always have a good variety on the belt (not that I usually grab it). I usually get take out and the service at the counter is ehh. They have forgotten my order a couple of times.
(3)
Maita D.

We were turned away today because they would not allow the food that my son with autism brought. My son had a food aversion problem. My other son and I wanted to eat there.
(1)
Frankie W.

Booo no more spicy bites anymore.
(3)
Val D.

Genki Sushi or Kuru Kuru? Both have their own authentic sushi to offer. However, Genki's raw fish is a little on the fishy side, and their dishes are more expensive, so I wouldn't order the basic sushi again. They offer other dishes which were never offered several years ago, which are very tasty, and worth returning for: Seared ahi - 5 stars - although a bit expensive, the seared ahi was ono! Teriyaki beef or chicken bowls- 4 star - My sons loved eating the teriyaki bowl. It was only the size of that of a small bowl of miso soup, but very tasty. Salmon, ahi and other raw fish sushi - 2 star - I rather go to kuru kuru for ths because the fish here were fishy, and not fresh. French fries - 2 star - regular mcdonalds type of french fries, but over salted. I thought I was eating a salt lick. My son ordered 3 plates of shrimp tempura because he loved the taste, but they were $4 for only 2 small tempuras a plate . Because the sushi is a bit more expensive, so our bill totalled $60 rather than our usual $30 - $40 at Kuru Kuru. However, because the offer food other than just sushi, I'd come here again.
(3)
Shaldene B.

You want bad service come here. Especially if your the first customer that came in through the door. Waited 45-1 Hour for a ebi fry nigiri.
(1)
Juliene C.

Came in on a saturday afternoon after shopping. It was packed. Waited 15-20 minutes for a booth. I really didn't mind the wait. Just like the Ward Center location, i don't mind eating here & i don't have any complaints. Yah, it's not fresh sushi & some items keep going around the conveyor belt over & over, but if you're hungry, you're hungry right?!? I don't care the waitress took forever to greet us & hardly came by. We just kept on grabbing off the conveyor belt until we were stuffed. So, yes i like Genki Sushi!
(4)
Jennifer K.

It's really quite sad. My friend who dislikes seafood and sushi is willing to go into Genki Sushi because she says it doesn't smell like seafood/sushi in there and it's not quite real sushi. Despite that, I quite enjoy Genki Sushi because it's cheap for when I have a fixing for sushi. I especially like this particular location more so than the others because although it is far from town, I always have great service here. It used to seem that they give bigger portions than some other locations in town but it doesn't seem to be so anymore. However, I love how organized they are. I really like how the label their items on the conveyor belt. I remember the first few times I ate at Genki Sushi with my family, we were constantly looking up different items on the menu to figure what it was. It got to be somewhat of a game for me and my brother. I also really like their specials. Although they are a little more pricy, it's good to have a little of a variety from what you normally order at Genki Sushis.
(4)
Sheryl G.

what: a restaurant that serves sushi kaiten style, which means that the sushi comes around on a conveyor belt :) something good: this particular location isn't that busy, so when me and my sister ordered take-out, it came pretty quickly! the food here is decent and good for a little snack! i do have my favorites and i always order the same things :) something not so good: i don't particularly like eating off the conveyor belt, just because i've seen people touch items and then put them back. that just disturbs me. so i always order take-out :) something to try: ebi fry & california roll
(3)
Remedy A.

Another previous review was right on the money when she said they have really gone down hill.. I would have to say the same. We used to be frequent G.S. customers.. that is, until the last time we ate there. Our waitress was terrible! We only saw her once the whole time and that was when she first sat us down and gave us our drinks. We ordered off the menu, and didn't receive our items until more than half an hour later (by another employee AFTER we had already complained about not receiving our food) and by that time our garlic fried chicken was absolutely COLD! Even after we complained, we never saw her again.. no apology, nothing. Just another employee handling her business. Maybe she was having a bad day.. but after experience.. we don't even want to come back.
(2)
Sheena C.

The last time I visited (not "ate" here, but "visited" here), I was with my son, girl friend, and her son. We walked in, ordered, and waited for about 20 minutes... in vain. Other parties came in after us and got their food. Long story short, I bit my tongue and politely complained to the waiter, still didn't get all the food we originally ordered, and then asked for a discounted check. The waiter took 1 plate (that my screaming child took off the conveyer in his hunger fit) off the bill and then started slamming dishes and throwing a fit in the most professional way he could manage. Yah, I'm never going back to this location again.
(2)
Sherman R.

DAMMMMMN!!! THEY SUCK!!!.. TALK ABOUT BAAAD SERVICE!!!!. They deserve NO stars. 5-15-11 First off, the waitress only asked us once if we needed anything. She never came by after that to look if we needed refills for water or tea. Then we ordered through the menu two items, but waited half-hr when she came by to ask if we needed anything (Seeing that i looked irritated). Told her that we were waiting for our order; she went in the back and came back to say that there's nothing in the back "so what was your order again?" she asked. Then the manager, in black shirt looked like she was trying to do everything - Cashier up front, taking phone orders etc. - Talk about bad management. So since our waitress kept walking past us, like she was afraid to come back to us, I walked up to the front to tell the manager we were waiting for our bill. She walked to our seating area and she made our bill for us (so now she's a waitress too). She didnt ask if everything was ok (granted she did look stress - but hell you're the manager, you should be running a tight ship). Anyway, i guess she looked perturbed that i had this smirk on my face but that's how i show my dissatisfaction discretely. She didnt even say thank you so that shows bad service in itself. But GET THIS....this is the first time that I had never left a TIP. THIS was the worst service ever....EVER. And its true, workers there are young, talking to each other, not customer service oriented. GENKI SUSHI WAIKELE - SUCK!!!! (close down already) KURU KURU SUSHI - WINNNAH WINNAH CHICKEN DINNAH. The way the economy is going, they should be giving customers good service. PS. Baskin Robins showed us better service....MY GOD.
(1)
Andrea J.

Don't really care for Genki's but I'll go if I have to. And it's the closest sushi place to my house. But why does everything have to be covered in mayo or teriyaki sauce. Gross.
(2)
Andrew A.

Overall (5/10) Food (4/10) - It went downhill FAST Service (4/10) - It is basically run by high schoolers Price (7/10) - cheap... But you pay for what you get. Place used to be good for spicy tuna, but last time I went it was pretty bad. I mean BAD. If you are looking for affordable kaiten sushi (conveyor belt sushi), kuru kuru would be a better bet. PLEASE PLEASE do not mistake this for top rate sushi, it is what it is, a cheap eat... that has gotten even cheaper in quality. Will I be back? NOT THIS LOCATION. maybe somewhere else is better
(2)
Azzi E.

This was the best Genki sushi I've visited so far. The conveyor belt was nicely organized with the plates, the service was good and the place was full (a good sign). The sushi was tasty. The only thing we missed was the empty container for wasabi that was rotating around and we had to ask for it from the waitress.
(4)
grace g.

Service here has gone down hill. Maybe it's because of the people that work here? Everytime I go in, the workers are busy chit chatting. This could be the reason why the food sucks, my waitress forgot our tea & takeout box. I mean, you don't have to take actual orders like in a real restaurant so, missing little things like tea, just calls for bad service. Also, when she refilled our water, the spout of the pitcher touched the water and lip of our cups. That is just gross! It's like having everyone in the restaurant kiss each other! Spend your money at better sushi places!!!!!
(1)
Estelle T.

It was like most other Genki's on the island, but I got the best service here :3
(3)
Aldora K.

The wait time kills it for me. I love fast service sushi serviced fresh, but I give this place three stars because I noticed how unaware the hostess or server is to fill the spots with people on the wait list for a while. Of course I went at a peak time so it was pretty busy.... If you don't mind waiting at the busy peak time, I recommend going to genki sushi.
(3)
Ryan O.

Genki is a fast food style sushi place. I have many fond memories of chowing down at this place with friends back when I was broke and didn't know what real sushi was like. The prices have gone up a bit which makes it a little harder for me to want to come back even though Genki does still have that certain nostalgia for me. Their Karage is always a winner, spicy tuna goes without saying, the people are always friendly and I personally always find it entertaining the way they they hack up "irrashai mase!"
(3)
Christopher-desiree G.

Sushi craving... Gotta love their Garlic Ahi and Garlic Salmon. Then, there's the tempura green bean and stuffed mushrooms. Writing this just makes me want to eat again! Not all servers are friendly there, but we had a great server today! My compliments to Cyrus. Job well done. My brother had ordered chicken and the were out. Not too long after, he came back telling us they just got it in and if we still wanted to order it. Service with a smile. :) and tummy full and content. Be back again next week.
(4)
.Alan Y.

Conveyor belt food Eat what you want, it's cheap Bad sushi, I barf.
(1)
Janet S.

went for lunch today. the new design and decor is beautiful. love their new bullet train for quick delivery. staff great and friendly. very welcoming. my favorite is the salmon with cream cheese and onions.
(4)
Jennifer C.

I think some of these reviews for genki sushi waikele are ridiculous and OVER-EXAGGERATED! Why would anyone wait in the front for 15 mins?! I.. like any other NORMAL person would walk out if I waited for a host for more then 10 mins. I'm pretty sure with servers walking around the restaurant constantly SOMEONE would come and acknowledge your godly presence not to mention the cashier is only RIGHT next to the door. I don't think they'd be rude enough to watch you stand there like an idiot. Genki is a fast food sushi restaurant. Don't go there if you're expecting five star quality. Tables are constantly turning and the servers probably do get burnt out considering this location is prime and cheap so don't get mad if you walk in 5 mins before closing and get that rude glance. Yes, the staff is young but what do you expect? Would you rather have old people who would get your sushi there in twice the amount of time. I'm pretty sure old people couldn't keep up with this fast paced restaurant. I've gone here for the past five years and I feel that the food and service has improved so much that everything is just going uphill. Food: GARLIC SALMON. SPICY TUNA BOWL. VOLCANO ROLL. IKA KAARAGE. MOCHI ICE CREAM. mmmmm!! Atmosphere: extremely loud. lots of kids very fast paced. not a place to go if you're planning on staying for hours.
(4)
Paige Miki O.

First of let me state that i love Genki for all it's worth: affordable, casual sushi. not high end or high quality, but tasty all the same. no i'm not squeamish about how many times some stuff has passed me on the conveyor - i just don't take it. DUHHHHHHHHHH. but this location seriously takes on the cake on the worst Genki experience i'd ever had EVER. first, the booth chairs we were sitting at: the leather was so cracked it was scratching out legs and butts. some places at least put duct tape on the seats! not here though...so wear some denim jeans :P then our waitress FORGOT our orders...many times... i mean, come onnnnnnnnn. how many times do i have to order the same thing??? after ordering a salmon collar four times, and half an hour later, our dimwitted waitress comes back to tell us that the kitchen "only JUST informed me that we're out of salmon". pleeeeease, just admit that you forgot to order it the first 3 times and when you finally remembered, they were out. idk if this is lucky or not, but for the last ten minutes of our meal we had a better waiter due to a shift change. but what also killed our meal was that the guy making the sushi in the middle of the conveyor was making obscene jokes to the other sushi making guy. i don't like to hear/watch employees smacking each others a**es while i eat my sushi. at the end when we went to pay our bill, we tried to politely tell the cashier that our meal was unpleasant when she asked how our lunch was. we tried to be as nice as possible by saying "well, not so great", expecting her to ask "why". nope. she just said "oh........" and told us our total. needless to say, i wrote a loooooong email detailing our dismal meal. i don't want compensation, i just want them to know what's going on in that location.
(1)
Racquel S.

I don't get why all the Genki's can't team up together and make the same quality sushi.. Hmm.. I just don't get it and maybe I never will.. So after the Great Yelp Cookie Swap I needed something salty to even out my sugar rush so the bf and I decided to go to Genki at Waikele. When we got there it wasn't busy we got seated within 10 minutes. When we got to our booth there was still some leftovers from the past eaters on the table and some left on the chair. Really?? So I had to wipe it myself, I guess I had to work for my meal.. Ha! It was not worth working for! I ordered the usual spicy tuna, dynamite roll and seafood salad. I swear the sushi was on some kind of diet! They were wrapped so skinny it was just crazy, never seen such a skinny sushi before! I was so over it all I wanted was my waffle fish ice cream but again they were all out of it! Why can't they buy more or stock up if they know its popular?? I don't know all the answers I was just in need of some sushi fix but I should have shrugged it off..
(2)
Gretchen Q.

They've recently just stepped up their game. Conveyer belt is usually empty or filled with old dried out sushi, but now they fill it up completely with fresh appealing looking sushi.
(3)
Lana H.

Sorry to have to agree with the other yelpers regarding the quality of food @ Waikele. The got there about 11:30 a.m. so there was no wait for seating. The conveyor belt was starting to look fully stocked. Some of the sushi were not as tasty as I remember it to be. There was almost a difference in taste or blandness. Gotta say the chawan-mushi was pretty good. The karaage chicken was done just right. I've had it dry and tough here. But the 4th star goes out to our server Nicole. She was very attentive and checked on us before we had to flag her down for anything. We keep coming back because of the location and convenience but the food needs to improve!
(4)
Dustin W.

Whoa, after the release of the new menu, the quality went waay up. now that things have seemed to go back to normal and routine. The quality is down, the service is down and it feels like such a rip off.
(2)
Jboy D.

Poor service.the service is sub par and going down every time we go. It used to be our fav place to get sushi because its close but service is slowly slipping. Ordered chix karaage and waited 15 min only to adress it again and finally got Salmon karaage? AND it was cold. Not our first choice for sushi now.
(2)
Marichu Joy S.

I used to love going here, but then I noticed the quality of the food they were serving was poor. It almost seemed like they did not care about what they served because you can tell the food was sitting out longer than it should. When ever I go to Genki, I always make sure to order what I want to eat instead of grabbing a plate from the belt. The freshness of the seafood was not there at all. I think the fish may be previously frozen because there was a time the salmon from the salmon sashimi I ordered still had icicles. Things I like to order here: Salmon Sashimi Spicy Tuna Bowl Ikura Gunkan The plates are cheaper, but so is the quality.
(3)
Kimothy K.

Genki used to be one of my favorite restaurants. I recall tasty food and long lines as a result. I also thought the merry-go-round of delectable sushi made this place the coolest restaurant in town. Fast forward several years. There is no wait (a plus!), the conveyor belt is only 1/4 full, and I kept having to flag down our server although the place was practically empty. I was also disappointed to find that the Ahi Poke and its usually pristine bed of rice was drenched in sauce (ooh, salty!). Definitely not how I remember it. To make up for my disappointing sushi, I asked for some hot tea which would've been the perfect compliment to my sushi... if it didn't taste like soap. My bf agreed. Overall, the food was average at best. I always opt to order from the menu because who knows how long those plates have been circling the restaurant. Items that never disappoint: hot dog maki, kabocha tempura, chawan mushi, spicy ahi and onion salmon. Uninspiring food makes for an uninspiring review.
(2)
Michelle G.

Went here last summer... The last time I was back home. It's good for a quick eat. If you don't want to wait for your sushi, you could always choose from the conveyor belt which is fun. I haven't seen one of those yet in Vegas. Where I currently live. Don't expect top notch sushi, it's basically a fast food type sushi place. But it was decent. service at the time we went kinda dwindled the closer it got to closing time, they didn't even warn us they were closing soon. we were too busy catching up cuz I was having a mini reunion with my home girls. It's funny one of the desserts was a Melona brand packaged ice cream sandwich that looked like a fish. First time seeing that... It was kinda funny. will post pic soon.
(3)
Jonn D.

Rating: 3/5 Date(s) visited: many times. Food: 2/5 Service: 3/5 Atmosphere: 4/5 Price: 3/5 Parking: 2/5 Other Genki Sushi Location Ratings: 1. Ward Center: 2/5, due to service yelp.com/us ... 2. Ala Moana: 3/5, good service 3. Kapahulu: 3/5, good service 4. Lihue, Kauai: 3/5, good service This is the place to take kids when they want sushi. I prefer quality, rather than a conveyor belt carrying plates of sushi and other foods. With that being said, do you want the entire restaurant to attempt to pick something then place it back with their dirty damn hands? It's a somewhat of a good idea. Food: I've had way better. Service: No complaints Atmosphere: The restaurant is well lit and modern, but that still doesn't change the food quality. I don't see how the ambiance will affect the actual taste of the food. Price: Good, I guess...for this type of sushi. Parking: Mall parking.
(3)
Char D.

Okay, so I've been to this place 3 times since moving here in 2007 and each time I've told myself that I'm never going back. Tell me why I keep going back? Maybe because it's near the outlets that I shop at every week and because there are no other "good" places to eat within walking distance? The fish is not fresh and the pieces are skimpy. I ordered ahi and salmon sashimi... talk about disappointment. Although I did like their shrimp tempura... surprisingly. And there are always tons of chicken bowls on the conveyor belt!! Where is the sushi?? Isn't that why it's called Genki SUSHI?? Not much of a great variety. I would've given this place 1 star, but I guess I have to give them credit for being able to sit me down within 10 minutes. Maybe it's just luck for me. I never have to wait long. Til next time...
(2)
Cindy L.

Came in on a Sunday afternoon around 2 pm, there was not much of a crowd, although the place still had about 80% occupancy. There were some empty seats, however, the hostess/wait service just took a while to seat customers. We looked at the food that was on the kaiten belt, it looked like it has been sitting out for a number of hours, so luckily, the wait was very good in allowing us to order on the menu and they make it fresh. Although FRESH in the sense of low quality sushi, edible and won't get you sick, but doesn't make you want more. But I must say, Genki is one of the more affordable sushi place in town.
(2)
Troy M.

Used to love this place and wish i could give them a better rating. The seemed to have full staff yet the belt was only half full and we had to order our favorites which took a while to arrive. Seems like their prices went up. On the positive note that waiter was really nice and attentive. Spicy Tuna still as good as it gets. I would reccomend Kuru Kuru over Genki now ..
(3)
Kimberly L.

Genki sushi reminds me of why I haven't been to Genki in a good 5-7 years...the sushi is not that great. The staff is nice enough, but the sushi ingredients just don't shine. And the sushi tastes like it was made by a 16-year-old kid, which is probably was, because there are the kids in the middle of the conveyer belts, dishing out sushi. My main complaint is with the ingredients. The tempura shrimp, for instance, look and taste suspiciously like the skinny ones that come frozen and five for a dollar, "all you have to do is heat." And for the price, you get about half as much as certain other "fast" sushi places. The (only) upside to dining here is that it's bright, pretty clean, and kinda fun. Go here if you want to 1) spend too much 2) on too little quantity 3) sub quality sushi.
(2)
Christine O.

I already knew that the service is terrible, but I thought I'd give it another try since it's been several years... WRONG! We went on a Sunday around noon, and of course, there was a line out the door. The hostess was very nice and thanked us for waiting since she wasn't at the front when we walked in (a very good trait). After being seated for 10 minutes and still no server, I went back up to the hostess stand because I wasn't about to sit there for another 5-10 minutes wondering where our server is (no one should have to wait that long). The hostess was very apologetic and said she would get our server right away. Magically, the server came a few minutes after that. Not once did she crack a smile and when we finally ordered, we only got 1 of 2 plates (she repeated my order so she knows I told her 2)... Apparently the deal was, we'll give you one plate but you have to get the other off the belt. BS if you ask me. The garlic salmon wasn't the greatest and neither was the spicy ahi. The ahi wasn't even the slightest bit red, it was more so white, so who knows how old it actually was. I've gone to the Ewa Beach Genki Sushi and the service and food was much better. Next time I think we'll just pay more and get way better food (and service) at Kunio if we're in Waikele.
(1)
Melissa S.

We were lucky to go when it wasn't busy. We were immediately seated and our server was very pleasant and patient. I never get the items from the belt because usually the pickings are slim but this time there was quite an array of "fresh" made sushi on the belt. Plus! The only downside is that the spicy tuna had more rice then fish, but other than that i recommend this to anyone!
(5)
Jay B.

This is an alright place to go just for the sushi belt experience. I used to come here all the time but now to think about it, you can get better sushi rolls for the same price... All in all our bill for 6 people came out to be 150.. pretty good for HUNGRY LADIES!!
(3)
Kat A.

I only went here whenever my friends wanted to. I wouldn't really go here on a regular basis. Although, their salmon is tasty :)
(3)
Jill D.

Meh. It's that sushi on a conveyer belt principle here. If that appeals to you then this is your place. I prefer a more traditional ambiance and like to watch the chef make my sushi rather than imagine the odds of an establishment having a machine mass producing sushi. It's okay sushi and 3 people ate and drank (tea) for under $30 but it's definitely NOT where I would want to go if I was craving sushi. It's more one of those places where you end up at when no one can decide where they want to eat and you come up on it. Basically like the Zippy's of sushi.
(3)
Olivia D.

Sushi is overrated. Having revealed my bias, let me go into further detail: I especially dislike the "sushi" they serve at these popular conveyor belt joints. Their "sushi" never tastes like sushi. The rice is either too sweet or too sour--or both--and is always stone cold. No self-respecting sushi-eater in Japan would put up with cold, overly seasoned, cheap rice; why are they tormenting us with this stuff here? The toppings are even worse. The fish quality is poor, the fish is almost always warm, and all of the prepared mixed toppings are really, really sweet. I haven't had one piece of sushi that I've enjoyed at Genki. Even their logo is a scowling, angry musubi--that is clearly a bad sign. I resent Genki Sushi for helping to make cheap, overly-sweetened, low quality sushi the standard in Hawaii. I don't know if people eat here because of the low price, the accessibility, or if they really like the sushi. I hope it's not because they like the sushi.
(1)
Teresa G.

I come to this location because it is close to my house and I can walk off all the sushi I ate. There is plenty seating. I've been to places where the seating is limited and you end up waiting forever. I think the longest I waited here is 20 minutes. The staff is friendly and I love that they added udon soup to their menu. It gives us non raw sushi eaters more options.
(3)
Sara L.

Let me start off by saying I am not going to review the sushi because I am not that much of a fan of sushi. I do love how fun picking out food on the conveyor belt is for my children. The teriyaki chicken is fantastic and I enjoy the fried ebi as well. I also like the salad with the wasabi dressing although it can get a bit spicy at times (but hey, its wasabi). The service is a little under par since you almost have to hog tie someone in order to get them to listen to them. But if your looking for a cheap eats in a place that doesn't mind loud children, then this is the place for you.
(3)
Akiliano T.

i've had better... prices are ok sushi is not as fresh as i thought it would be
(2)
James D.

By far the best Genki Sushi location on Oahu. Its spacious, clean, modern and the staff is always friendly. Food is awesome and usually quick.
(5)
Steph C.

Wait wasn't long. Messed up on one order & just cancelled it because we had to go somewhere. Our waiter was nice though
(3)
Camille D.

Pretty good sushi, usually. Always go for the baked salmon and anything with spicy ahi. When it's busy, there's pretty fresh food on the conveyer belt. But if you go at a weird hour like 4 or 5, you can see the sushi getting old. When the sushi does get old, the guys who make the sushi usually just take whatever it is that's on top of the rice (say, spicy tuna) and they put it on top a new bed of rice. They could at least do this in the back so that customers think they're getting fresh food. Then again, everything there is in like.. small containers. So I guess it doesn't really matter. Wish they had actual sushi makers do it, instead of young guys. There's one guy with huge gauges, and at work he takes them off so it just loops there. So nasty to look at while i'm eating my spicy tuna. Over all, the place is gooood. It's "whatever" sushi.
(3)
K T.

I like the newly renovated Genki. A totally different place from before with touch screen ordering. Food gets delivered on the conveyor belt.
(4)
Terry K.

Started out heading for Kunio. Genki was empty so I tried it. Now I remember why I didn't go there. The fish was not as fresh as can be and the spicy tuna was well.... nothing to write home about. The old addage about "you get what you pay for" fits this place. And that conveyor belt. I wonder- do they keep track of time on the sushi and food rotating? The mayonaise could sour while going round and round
(2)
Nicole K.

not my favorite place to eat sushi, but a lot of my friends work here, so i go here quite often. kind of expensive. but ive never had a horrible experience. parking can be horrible on the weekends, so i have to walk far. the sushi chefs tend to drop plates...ALL THE TIME.
(2)
Lori C.

I love revolving sushi bars... love. My friend took me here as soon as I got off the plane and I was fricken starving. So I was happy to have something to eat. It was on a Tuesday afternoon during my first visit. We got here, told them our name, waited for a few minutes... then we got seated. Our damn waitress took forever to come and give us water/take our order, but whatever, I was starving and there was food I could grab as soon as I saw it so I wasn't too cranky about it. So after waiting for a good while she comes and takes our order... then comes back a minute later with our cups for our water. I got the calamari, garlic salmon, poke bowl, onion salmon, spicy ahi... and I think that was it. I was stuffed. Everything was pretty good, I mean, I didn't really have anything to complain about regarding the food. My friend convinced me to order some of the stuff through the waitress so it could be more fresh, but some of the food I just grabbed from the conveyer belt. Anyways, so like I said, the service was slow. There were probably a total of 5 front of house people working, and doing what? NOTHING. Just staring at each other, practically in the same area, and one of them was wiping down a counter. It was just so obnoxious because they were just so dumb. We even saw another table behind us trying to flag down a server. So finally after some irritation, we got a server, and got our checks. My total was only about 10 bucks and I was full, so I was satisfied. Came back here on a Monday night, the waitress we got was better and more attentive. Anyways. I would definitely come back here for a cheap meal, but don't expect the staff to be very intelligent (for the most part).
(3)
Tiani B.

most times its a long wait to be seated but on this check in we were seated immediately, YES!!! I always have to remind the server of something i ordered but never came just about everytime i eat here. i love the POPPERS!!! if you like mushrooms, you have to try it! My son loves this place so we are here often. On average, between him and I, I spend about $30. Anything to make my baby happy!!!!
(3)
Desiree S.

The service here is terrible. I have been here twice and both times has taken forever to get served. The sushi is not very good at this location either. The stuff that needs to be warm is cold and the stuff that needs to be cold is warm : /
(1)
Les U.

We've been coming here since it opened, mostly out of convenience. Be there by 6 pm for dinner or risk having to wait. Tonight they were out of ikura. What kind of sushi place runs out of ikura? The hamachi was very stringy, thinly sliced and basically very small. Both pieces combined would have still been smaller than the cut served at KuruKuru. Maybe its my imagination but even the piece of rice seems to be getting smaller. My favorite ika was good tonight, not fishy (squidy?), not slimy, just right. Our orders (other than what was on the conveyor) came promptly. Glasses of water were kept full but not to the point where they bothered you all the time. KuruKuru is better but we'll probably still keep coming here, mostly since its convenient. At least the pickled ginger is still free.
(2)
Anne B.

Love the service and the food especially the spicy ahi is awesome.
(4)
Kelly S.

CRAZY busy! Good thing I am HUNGRY enough 2 wait.
(3)
Jackie M.

WE LOVE GENKI. We eat here at least twice a week. We have three kids under 5 so it is a HUGE plus to not have to wait to order, and then wait for your food to be prepared. It's right there, already made, on the belt, as soon as you sit down! The kids love the edamame, the french fries, and the udon salad and they love to grab it off the belt (with clean hands of course). We gorge ourselves on Sushi for $30 for our family of five. It's the cheapest, healthiest place we can all eat quickly. We have always had great service here and they offer a military discount Monday through Thursday. Occasionally we have had to wait ten minutes for a seat (5 of us, you know) but it's still so quick and easy if we have the kids with us. The fish and other ingredients have always been of great quality here, and if you don't see what you want on the belt they are happy to make it especially for you, and it comes out quickly. My husband likes the cheaper plates but I like the fancy rolls and ust eat fewer of them because they have more food on them than the cheaper plates. They also have a lot of non-raw and non-fish items, like teriyaki chicken bowls and stuff. Every time we go somewhere else it costs our family 50 to 80 dollars and we always say, Man, we could have gone to Genki two or three times instead......lol :) :)
(5)
Kurt N.

it's just like the other genki sushi places. love the spicy ahi and spicy salmon.
(3)
Angry K.

I don't mind Genki Sushi, for the price, it's okay rotating belt sushi. The Waikele location is the worst location ever. The kids they hire completely suck at any kind of customer service, even when the place is dead. You have to ask for things several times, and almost always get a response with an attitude. They also blatantly bitch about their "crappy" customers to their fellow coworkers, very loudly. If you are forced to eat at the Waikele Genki, NEVER take anything off the belt. Always put in an order, because the stuff on the belt looks like it's been sitting there, going around and around for days. Yuck.
(1)
Beth B.

Great sushi joint for lunch or a quick dinner. You can order sushi or grab it off the belt. The prices are reasonable and the sushi is good. I would choose a different location if you are looking for a great sushi dinner but for everyday eating it's fine!
(3)
Kiva Y.

Went there tonight; sushi was average; good enough for a meal; wait staff was friendly; at least they had a variety of sushi to pick from with descriptive signage.
(3)
Samantha Marie W.

fell in love when i first came here which was a while ago and I will always be in love with Genki Sushi :D just wish it was wee bit bigger so that we can eat sooner :D
(4)
Lori B.

I've been to this place one too many times. UGH!!! Genki sushi is great but not the restaurant at Waikele. The room temperature is too warm for raw fish. They even have flies in the place. When preparing the sushi, they stack the trays on top of the other. (And they do it right in front of the customers). It's not a clean place at all. Between the music in the kitchen and the restaurant, they have feuding volumes that have customers having to yell across the table to hear their company talk. Not to mention they have co-ed bathrooms that are probably only cleaned once a month. They have paper all over the floors, and no sanitizing deodorants. It's just horrible!! If you want to eat at Genki Sushi, you should choose another location. Waikele Genki Restaurant is just a stomach virus waiting to happen.
(1)
Jason C.

Yuck, why do they put sauce on everything. I always gotta special order just to not add any sauce and the order takes forever to come out.
(1)
Lizzie B.

Growing up in Waipio, Waikele was so close I could walk if I REALLY wanted to. I've gone to many other Genkis on the island but this one will always be my fave. The presentation of their dishes are always on point and the staff is always really helpful, whether they are waitressing or in the center and part of the kitchen staff. The managers on duty always know how to solve a situation and you can tell that these employees work hard. I honestly believe the sushi tastes best at this location and never the same any where else. My only complaint at the moment is that they just made a new menu and they discontinued Avocado Ebi! That was my ultimate favorite. Otherwise GENKI WAIKELE FTW!
(5)
Ashley L.

I haven't eaten here in years, but I had a sudden craving for cheap sushi today so I decided to go with a friend. I'm not going to knock this place for their "not-so-fresh" quality of sushi because it's expected with a place like this. Cheap fish, and food going around and around on a conveyer belt can sit there for a while. What I didn't like was the service. When we got there, I was really hungry and they said it would be a ten minute wait. So I put my name on the list, and we got seated within 7-8 minutes, so that was good. The problem was that the server sat us in chairs, when I specifically asked for a booth when they were adding my name on the list. I had seen an open booth, but when I turned around, the girl left really fast and I couldn't catch her attention to tell her if we could get a booth. I had to flag down another male server who then sat us, and then when he told the girl who had originally sat us, she just shrugged and gave a "whatever" attitude face. I should've came to this site first before going today, since apparently it is the worst genki sushi location on Oahu. Next time I'll go to the Ala Moana location. On a good note, our regular server once we got seated was very attentive. The managers here should screen their applicants more closely though, because a lot of them seemed inadequate when the restaurant got busy (which was around the time I went).
(2)
K K.

Went shopping last night at Waikele and once the shops had closed we decided to stop by and have a late dinner at Genki Sushi in Waikele. Since we walked in at 9pm there was no wait to be seated but noticed there weren't much going around on the belt since they close at 10pm. The waitress quickly asked us if we wanted to order anything but didn't ask if we wanted anything to drink other then water. So I had to ask another waitress for some hot tea. This location also serves beer, wine and sake. Although the employees there didn't look old enough to serve alcohol. We got our orders quickly and correctly and the taste was like any other Genki Sushi. The waitress would keep asking if we wanted to order more everytime she passed by so we didn't need to wait long to get our fill of sushi. When the bill arrived it was $32! Wow, I didn't think we ordered that much items but I guess since the "special" dishes are $4.80 each it quickly adds up. We were in and out of there within 30 minutes so it was a quick meal. When it was time to pay there was no cashier in sight. Another couple was also waiting to pay for their meal but the employees just passed by and didn't call the cashier out. After waiting for about 5 minutes the cashier finally appeared from the back area and rang us up. Overall we had the same Genki Sushi experience as we've had at other locations. No better or worst.
(3)
Brad Y.

Good place to hop into and grab something. My default place to get quick sushi in Hawaii. They always have different specials so ask! Overall the sushi is alright. But their best by far has to be the spicy tuna. Sometimes I'll just call in and order a 10 pc spicy ahi and pick it up to eat elsewhere.
(3)
n p.

Service is horrible. I get that since the sushi is rotating in front of you that you wouldn't necessarily need any kind of wait service but they really push the limits. Oftentimes it takes a good 10 minutes if not more to get water! And even if you get the chance to place an order sometimes they'll forget or make mistakes. It's not bad for the price and some of the menu choices are alright like their agedashi tofu and the shrimp tempura roll. But overall not worth going to unless you're really hungry and can't wait to go somewhere else.
(1)
Ryan I.

I generally like Genki Sushi, but am disappointed that the greens have been converted to regular head lettuce instead of 'nalo greens. And the ubiquitous ultra sweet teriyaki style sauce and/or sweet chili sauce all over every other dish is too much. But I'm sure they're catering to the local palate - something must be working because this place is always crowded.
(3)
Sky S.

This place is OK if you don't mind NOT getting any customer service. We visited there once and that was enough. Sushi looked sloppy. Didn't get any offer for beverages. You don't get any drinks even you ask for it... So I'll post 1and a half star.
(2)
Jamie P.

Absolutely horrible service. I waited almost 15 minutes before I got any service, not even so much as a "Hi" or anything before that. They took over a half hour to make my to go order of 2 ebi tempura rolls and I had to tell them to bring it out. They also didn't give me half of what I ordered when I dined in. Will never go back!!
(1)
Rachael R.

The food is always hella' delish & the service was great & helpful, however, as we were waiting for our check...many of the workers on the hour were hanging out at a booth, I'm assuming w/ their outside friends, which is not polite or professional in my case. Other than that, Spicy Tuna Nigiri is always on point! OH & my hella' fave. Mhm.
(3)
Erika B.

Genki Sushi's quality has really gone down in the last 10 years. I remember when my family first moved to Hawaii my parents were looking for a good sushi place. Genki Sushi was a good place to go for affordable kaiten sushi. Now, I spend $15 and I leave hungry. And I'm a fairly petite girl with an average appetite. It's like they just hire teenagers/college kids to make the sushi. They used to have a trained sushi guy. Not worth it. Just buy a California maki from Safeway for half the price and the same quality.
(2)
Abbey Y.

Worst Genki Sushi on the island. I have never been to one with such horrible service. The worst part was that they had no excuse as the place wasn't crowded at all. Usually Genki Sushi isn't so bad, it's decent sushi with decent prices and a fairly comfortable environment, but this place is downright horrible. The sushi all on the conveyor belt looked like it's been sitting there for about 5 hours, when I asked for a new plate of Spicy Tuna all my waiter did was pluck it off the conveyor belt. If I had wanted 5 hour old Spicy Tuna I wouldn't have asked him to do it for me. If you want good service go to the one in Pearl City. It's cleaner, friendlier and a lot busier (For a good reason)
(1)
Kristin G.

This was my first experience with belt sushi. The miso soup was okay, but the sushi was nothing amazing. I did grab a soft shell crab roll off the belt and ended up ordering a California roll as a safety as I wasn't impressed with the crab roll. In the time that we sat there, the same plates went by about 15 times...kinda gross. Also, do not try to the Natto. My husband likes Natto, but when he tried theirs, the gross flavor nearly made him sick.
(3)
Raquel L.

My first sushi-go-round experience, so that was fun. We quickly learned to not take the plates that had been sitting there for a while. Everything was very fairly priced and there was a wide variety of menu items - from raw to cooked, fish and meat to veggie. The quality was ok, I think it was the novelty of the experience that I enjoyed most.
(3)
Sam O.

Wow, I'm not sure what's with the haters, but I like this place. It is NOT fancy sushi, but the sushi is decent, and the price is better than most as well. The servers are usually younger, and a bit careless, but oh well. Maybe it only deserves 3-stars, but I've got a thing for conveyor belts.
(4)
El C.

Overpriced and poor food and service quality.
(1)
Kekama H.

Cheep. Good. Sushi! Need I say more?!??! You just gotta get there at the right time, in order to get served right away. As soon as you sit down, it's time to grub!
(4)
Jen M.

I get a little squirrelly about sushi at room temperature that goes around and around on a conveyor belt system. So I decided to order my own stuff directly from the chef behind the conveyor belt and customize the order to make sure I got something fresh. But then I made a cardinal mistake--I ordered the teriyaki chicken bowl. It tasted off. And I should have stopped eating it. Hours later my stomach was in dire straights and I didn't walk past a bathroom that I didn't go into...I'm so over eating shitty food.
(1)
Shirley Mina Y.

Lax. and I came here afterschool the other day. I got an avocado roll, Spam nigiri, karaage chicken, and spicy tuna nigiri. Hot green tea was free. I spent about $10, tax and tip included. I saw a Melona brand fish shaped dessert with azuki beans in it, but didn't get it.
(4)
Nikki M.

I've had better sushi in College Station, TX which is kind of upsetting considering it's hawaii and fresh fish shoud be a given. It's not awful though, by any means! And Genki is a fun experience, a good way to try a variety of new things.
(3)
Cheryl K.

I have worked in one of these kuru-kuru sushi places before a decade ago and remember yelling "irasshaimase" and mixing the wasabi powder and having my eyes and nose burn. Anyway, Genki Sushi is one of those places where you go because it is super convenient and you feel like sushi but you don't feel like driving all the way in to town. We have been here quite a few times usually a little busy, but the wait is only about 10 minutes max. I usually only grab like 3 plates but my husband likes to tell me I grab the "high maka maka" plates, you know the ones that cost close to 4 bucks. Anyways, I usually grab the Spicy Bomb (my cheapest), Ebi Tempura Roll, and the last time I got the Dragon Roll. I have no idea why I do this but the Spicy Bomb is always extremely sweet and they use that sweet sauce on the other ones I order so it's totally overwhelming. I dig it though. It is satisfying and convenient. The service is pretty good and pleasant. Food gets the 3 stars.
(3)
Tony D.

We used to make this our weekly Friday night out place only because we lived in Waipio Gentry and liked to shop at K-mart with our boy afterwards. But the food was okay. It wasn't great sushi but enough plates will fill you up. The service was actually okay when we lived there--dunno about it now. But one reviewer said it was ran by high school kids and it felt that way. There were times I was annoyed at how loud the Jawaiian radio station was playing to the point it was annoying. There's usually a wait on the weekends for seats. But it is what it is, the Mickey D's of sushi. If you want good sushi (but can put up for a long wait) go to Kuru Kuru on Kam Hiway at Pearl City.
(3)
Christy S.

exactly what the rating say "i've experienced better" i think the guys there need to be more professional.& the wait for our food was a bit long my friend had to ask a few times to see if her order would be out soon.it took so long that she cancel'd it.
(2)
Yen P.

i don't know why my friends say that this is their favorite place, i rather go get supermarket sushi than at genki's. the spicy ahi tuna had way too much sesame oil, overpowering taste that covers the spiciness. left an oily taste in my mouth. definitely mediocre quality sushi, i guess you get what you pay for. the service was not great either, the waitress forgot to put in my order, we had to ask the guy behind the conveyor belt. by the time my food came (which was just a spicy ahi bowl), my friends had already eaten all their food. i guess there's not much sushi places in waipahu so that's the best they've got (?). their unhappy face logo is exactly how i felt and looked, not satisfied. ha.
(1)
Kristen C.

My family and I came here for lunch because we were in the area and my dad and sister were craving for sushi. We came around 1:30 and the wait was too bad, about 5-10 mins for a booth. Everyone got their usuals and since I didnt see anything good on the conveyor belt I ordered off the menu but as I waited our waiter forgot one of my items so i had to wait even longer for him to punch in my order. bleh...he seemed new but still it was just ONE ITEM. Anyway most of the stuff is just mediocre since it is genki, so you are getting what you pay for. For dessert my mom and sister ordered the strawberry cheesecake which came rock hard solid! So as a tip this is something you should order in the beginning so that it has time to thaw out while you eat, but then again it will still be really frozen. For $4.80 a slice that came from costco it is a rip off but o wellz, it was still satisfactory. On the one hand, idk how clean the food is prepared but my parents didnt have a happy stomach after an hour so watch yourselves, especially whats on the belt.
(2)
Patty B.

My wife and I went to the Waikele Genki Sushi. When we walked in, there was no one to greet us or to seat us. We had to wait awhile for someone to seat us, and the place wasn't even busy. The workers were not friendly and were mostly talking story with each other! Ok, now about the sushi...the slices of fish for the nigiri sushi were so thin, it was not worth the prices they charged! I also ordered a negitoro, I took a bite and found a piece of fin inside! Where's the quality assurance? And most of the sushi on the belt were old (pieces of fish was dried). (There are other places I can recommend with better quality fish and service, like Kuru Kuru Sushi and Kazoku (a little pricier but very good.)) So I ordered a maguro, hoping it would be nice and fresh, when it came, it was also dried (around the edges)! Very disappointed! And they were out of hamachi. Genki Sushi was very good when it opened, but the service and quality did a quick downward spiral! But on a positive note, the only good sushi was the spicy tuna (if its made fresh though), I guess it's their most popular specialty. I decided to give it another chance and eat there again. But sadly, it was the same bad service and sub-par sushi. But I hope this was only at the Waikele restaurant and not the other Genki Sushi places."
(1)
k L.

my bf and i went there tonight not remembering this location has the worst reviews no matter what site you look. we waited a good 10mins when there were more than 2 booths and a dozen seats available. so we just assumed there is a line before us... but we were sat 10 mins later into those same open seats which had been empty for the whole time we were there... then it took more than 5 mins for anyone to acknowledge us, another wait for water, another 10 mins for tea... it was just horrific. our server took her time with everything. to top it off, her attitude was really unpleasant. the only time she said anything other than what else... to us was we were presented our check. will not go there ever again.
(1)
Kiva Y.

Went there tonight; sushi was average; good enough for a meal; wait staff was friendly; at least they had a variety of sushi to pick from with descriptive signage.
(3)
Samantha Marie W.

fell in love when i first came here which was a while ago and I will always be in love with Genki Sushi :D just wish it was wee bit bigger so that we can eat sooner :D
(4)
Lori B.

I've been to this place one too many times. UGH!!! Genki sushi is great but not the restaurant at Waikele. The room temperature is too warm for raw fish. They even have flies in the place. When preparing the sushi, they stack the trays on top of the other. (And they do it right in front of the customers). It's not a clean place at all. Between the music in the kitchen and the restaurant, they have feuding volumes that have customers having to yell across the table to hear their company talk. Not to mention they have co-ed bathrooms that are probably only cleaned once a month. They have paper all over the floors, and no sanitizing deodorants. It's just horrible!! If you want to eat at Genki Sushi, you should choose another location. Waikele Genki Restaurant is just a stomach virus waiting to happen.
(1)
Jason C.

Yuck, why do they put sauce on everything. I always gotta special order just to not add any sauce and the order takes forever to come out.
(1)
Lizzie B.

Growing up in Waipio, Waikele was so close I could walk if I REALLY wanted to. I've gone to many other Genkis on the island but this one will always be my fave. The presentation of their dishes are always on point and the staff is always really helpful, whether they are waitressing or in the center and part of the kitchen staff. The managers on duty always know how to solve a situation and you can tell that these employees work hard. I honestly believe the sushi tastes best at this location and never the same any where else. My only complaint at the moment is that they just made a new menu and they discontinued Avocado Ebi! That was my ultimate favorite. Otherwise GENKI WAIKELE FTW!
(5)
Ashley L.

I haven't eaten here in years, but I had a sudden craving for cheap sushi today so I decided to go with a friend. I'm not going to knock this place for their "not-so-fresh" quality of sushi because it's expected with a place like this. Cheap fish, and food going around and around on a conveyer belt can sit there for a while. What I didn't like was the service. When we got there, I was really hungry and they said it would be a ten minute wait. So I put my name on the list, and we got seated within 7-8 minutes, so that was good. The problem was that the server sat us in chairs, when I specifically asked for a booth when they were adding my name on the list. I had seen an open booth, but when I turned around, the girl left really fast and I couldn't catch her attention to tell her if we could get a booth. I had to flag down another male server who then sat us, and then when he told the girl who had originally sat us, she just shrugged and gave a "whatever" attitude face. I should've came to this site first before going today, since apparently it is the worst genki sushi location on Oahu. Next time I'll go to the Ala Moana location. On a good note, our regular server once we got seated was very attentive. The managers here should screen their applicants more closely though, because a lot of them seemed inadequate when the restaurant got busy (which was around the time I went).
(2)
K K.

Went shopping last night at Waikele and once the shops had closed we decided to stop by and have a late dinner at Genki Sushi in Waikele. Since we walked in at 9pm there was no wait to be seated but noticed there weren't much going around on the belt since they close at 10pm. The waitress quickly asked us if we wanted to order anything but didn't ask if we wanted anything to drink other then water. So I had to ask another waitress for some hot tea. This location also serves beer, wine and sake. Although the employees there didn't look old enough to serve alcohol. We got our orders quickly and correctly and the taste was like any other Genki Sushi. The waitress would keep asking if we wanted to order more everytime she passed by so we didn't need to wait long to get our fill of sushi. When the bill arrived it was $32! Wow, I didn't think we ordered that much items but I guess since the "special" dishes are $4.80 each it quickly adds up. We were in and out of there within 30 minutes so it was a quick meal. When it was time to pay there was no cashier in sight. Another couple was also waiting to pay for their meal but the employees just passed by and didn't call the cashier out. After waiting for about 5 minutes the cashier finally appeared from the back area and rang us up. Overall we had the same Genki Sushi experience as we've had at other locations. No better or worst.
(3)
Brad Y.

Good place to hop into and grab something. My default place to get quick sushi in Hawaii. They always have different specials so ask! Overall the sushi is alright. But their best by far has to be the spicy tuna. Sometimes I'll just call in and order a 10 pc spicy ahi and pick it up to eat elsewhere.
(3)
n p.

Service is horrible. I get that since the sushi is rotating in front of you that you wouldn't necessarily need any kind of wait service but they really push the limits. Oftentimes it takes a good 10 minutes if not more to get water! And even if you get the chance to place an order sometimes they'll forget or make mistakes. It's not bad for the price and some of the menu choices are alright like their agedashi tofu and the shrimp tempura roll. But overall not worth going to unless you're really hungry and can't wait to go somewhere else.
(1)
Ryan I.

I generally like Genki Sushi, but am disappointed that the greens have been converted to regular head lettuce instead of 'nalo greens. And the ubiquitous ultra sweet teriyaki style sauce and/or sweet chili sauce all over every other dish is too much. But I'm sure they're catering to the local palate - something must be working because this place is always crowded.
(3)
Sky S.

This place is OK if you don't mind NOT getting any customer service. We visited there once and that was enough. Sushi looked sloppy. Didn't get any offer for beverages. You don't get any drinks even you ask for it... So I'll post 1and a half star.
(2)
Jamie P.

Absolutely horrible service. I waited almost 15 minutes before I got any service, not even so much as a "Hi" or anything before that. They took over a half hour to make my to go order of 2 ebi tempura rolls and I had to tell them to bring it out. They also didn't give me half of what I ordered when I dined in. Will never go back!!
(1)
Nicole K.

not my favorite place to eat sushi, but a lot of my friends work here, so i go here quite often. kind of expensive. but ive never had a horrible experience. parking can be horrible on the weekends, so i have to walk far. the sushi chefs tend to drop plates...ALL THE TIME.
(2)
Rachael R.

The food is always hella' delish & the service was great & helpful, however, as we were waiting for our check...many of the workers on the hour were hanging out at a booth, I'm assuming w/ their outside friends, which is not polite or professional in my case. Other than that, Spicy Tuna Nigiri is always on point! OH & my hella' fave. Mhm.
(3)
Erika B.

Genki Sushi's quality has really gone down in the last 10 years. I remember when my family first moved to Hawaii my parents were looking for a good sushi place. Genki Sushi was a good place to go for affordable kaiten sushi. Now, I spend $15 and I leave hungry. And I'm a fairly petite girl with an average appetite. It's like they just hire teenagers/college kids to make the sushi. They used to have a trained sushi guy. Not worth it. Just buy a California maki from Safeway for half the price and the same quality.
(2)
Abbey Y.

Worst Genki Sushi on the island. I have never been to one with such horrible service. The worst part was that they had no excuse as the place wasn't crowded at all. Usually Genki Sushi isn't so bad, it's decent sushi with decent prices and a fairly comfortable environment, but this place is downright horrible. The sushi all on the conveyor belt looked like it's been sitting there for about 5 hours, when I asked for a new plate of Spicy Tuna all my waiter did was pluck it off the conveyor belt. If I had wanted 5 hour old Spicy Tuna I wouldn't have asked him to do it for me. If you want good service go to the one in Pearl City. It's cleaner, friendlier and a lot busier (For a good reason)
(1)
Kristin G.

This was my first experience with belt sushi. The miso soup was okay, but the sushi was nothing amazing. I did grab a soft shell crab roll off the belt and ended up ordering a California roll as a safety as I wasn't impressed with the crab roll. In the time that we sat there, the same plates went by about 15 times...kinda gross. Also, do not try to the Natto. My husband likes Natto, but when he tried theirs, the gross flavor nearly made him sick.
(3)
Raquel L.

My first sushi-go-round experience, so that was fun. We quickly learned to not take the plates that had been sitting there for a while. Everything was very fairly priced and there was a wide variety of menu items - from raw to cooked, fish and meat to veggie. The quality was ok, I think it was the novelty of the experience that I enjoyed most.
(3)
Sam O.

Wow, I'm not sure what's with the haters, but I like this place. It is NOT fancy sushi, but the sushi is decent, and the price is better than most as well. The servers are usually younger, and a bit careless, but oh well. Maybe it only deserves 3-stars, but I've got a thing for conveyor belts.
(4)
El C.

Overpriced and poor food and service quality.
(1)
Kekama H.

Cheep. Good. Sushi! Need I say more?!??! You just gotta get there at the right time, in order to get served right away. As soon as you sit down, it's time to grub!
(4)
Jen M.

I get a little squirrelly about sushi at room temperature that goes around and around on a conveyor belt system. So I decided to order my own stuff directly from the chef behind the conveyor belt and customize the order to make sure I got something fresh. But then I made a cardinal mistake--I ordered the teriyaki chicken bowl. It tasted off. And I should have stopped eating it. Hours later my stomach was in dire straights and I didn't walk past a bathroom that I didn't go into...I'm so over eating shitty food.
(1)
Shirley Mina Y.

Lax. and I came here afterschool the other day. I got an avocado roll, Spam nigiri, karaage chicken, and spicy tuna nigiri. Hot green tea was free. I spent about $10, tax and tip included. I saw a Melona brand fish shaped dessert with azuki beans in it, but didn't get it.
(4)
Nikki M.

I've had better sushi in College Station, TX which is kind of upsetting considering it's hawaii and fresh fish shoud be a given. It's not awful though, by any means! And Genki is a fun experience, a good way to try a variety of new things.
(3)
Cheryl K.

I have worked in one of these kuru-kuru sushi places before a decade ago and remember yelling "irasshaimase" and mixing the wasabi powder and having my eyes and nose burn. Anyway, Genki Sushi is one of those places where you go because it is super convenient and you feel like sushi but you don't feel like driving all the way in to town. We have been here quite a few times usually a little busy, but the wait is only about 10 minutes max. I usually only grab like 3 plates but my husband likes to tell me I grab the "high maka maka" plates, you know the ones that cost close to 4 bucks. Anyways, I usually grab the Spicy Bomb (my cheapest), Ebi Tempura Roll, and the last time I got the Dragon Roll. I have no idea why I do this but the Spicy Bomb is always extremely sweet and they use that sweet sauce on the other ones I order so it's totally overwhelming. I dig it though. It is satisfying and convenient. The service is pretty good and pleasant. Food gets the 3 stars.
(3)
Tony D.

We used to make this our weekly Friday night out place only because we lived in Waipio Gentry and liked to shop at K-mart with our boy afterwards. But the food was okay. It wasn't great sushi but enough plates will fill you up. The service was actually okay when we lived there--dunno about it now. But one reviewer said it was ran by high school kids and it felt that way. There were times I was annoyed at how loud the Jawaiian radio station was playing to the point it was annoying. There's usually a wait on the weekends for seats. But it is what it is, the Mickey D's of sushi. If you want good sushi (but can put up for a long wait) go to Kuru Kuru on Kam Hiway at Pearl City.
(3)
Christy S.

exactly what the rating say "i've experienced better" i think the guys there need to be more professional.& the wait for our food was a bit long my friend had to ask a few times to see if her order would be out soon.it took so long that she cancel'd it.
(2)
Yen P.

i don't know why my friends say that this is their favorite place, i rather go get supermarket sushi than at genki's. the spicy ahi tuna had way too much sesame oil, overpowering taste that covers the spiciness. left an oily taste in my mouth. definitely mediocre quality sushi, i guess you get what you pay for. the service was not great either, the waitress forgot to put in my order, we had to ask the guy behind the conveyor belt. by the time my food came (which was just a spicy ahi bowl), my friends had already eaten all their food. i guess there's not much sushi places in waipahu so that's the best they've got (?). their unhappy face logo is exactly how i felt and looked, not satisfied. ha.
(1)
Kristen C.

My family and I came here for lunch because we were in the area and my dad and sister were craving for sushi. We came around 1:30 and the wait was too bad, about 5-10 mins for a booth. Everyone got their usuals and since I didnt see anything good on the conveyor belt I ordered off the menu but as I waited our waiter forgot one of my items so i had to wait even longer for him to punch in my order. bleh...he seemed new but still it was just ONE ITEM. Anyway most of the stuff is just mediocre since it is genki, so you are getting what you pay for. For dessert my mom and sister ordered the strawberry cheesecake which came rock hard solid! So as a tip this is something you should order in the beginning so that it has time to thaw out while you eat, but then again it will still be really frozen. For $4.80 a slice that came from costco it is a rip off but o wellz, it was still satisfactory. On the one hand, idk how clean the food is prepared but my parents didnt have a happy stomach after an hour so watch yourselves, especially whats on the belt.
(2)
Patty B.

My wife and I went to the Waikele Genki Sushi. When we walked in, there was no one to greet us or to seat us. We had to wait awhile for someone to seat us, and the place wasn't even busy. The workers were not friendly and were mostly talking story with each other! Ok, now about the sushi...the slices of fish for the nigiri sushi were so thin, it was not worth the prices they charged! I also ordered a negitoro, I took a bite and found a piece of fin inside! Where's the quality assurance? And most of the sushi on the belt were old (pieces of fish was dried). (There are other places I can recommend with better quality fish and service, like Kuru Kuru Sushi and Kazoku (a little pricier but very good.)) So I ordered a maguro, hoping it would be nice and fresh, when it came, it was also dried (around the edges)! Very disappointed! And they were out of hamachi. Genki Sushi was very good when it opened, but the service and quality did a quick downward spiral! But on a positive note, the only good sushi was the spicy tuna (if its made fresh though), I guess it's their most popular specialty. I decided to give it another chance and eat there again. But sadly, it was the same bad service and sub-par sushi. But I hope this was only at the Waikele restaurant and not the other Genki Sushi places."
(1)
k L.

my bf and i went there tonight not remembering this location has the worst reviews no matter what site you look. we waited a good 10mins when there were more than 2 booths and a dozen seats available. so we just assumed there is a line before us... but we were sat 10 mins later into those same open seats which had been empty for the whole time we were there... then it took more than 5 mins for anyone to acknowledge us, another wait for water, another 10 mins for tea... it was just horrific. our server took her time with everything. to top it off, her attitude was really unpleasant. the only time she said anything other than what else... to us was we were presented our check. will not go there ever again.
(1)
elisa o.

First off...I always have a hard time finding parking. It is placed in the mall but they share the parking with all these other food joints. It is a 50/50 chance it will be crowded or busy as hell. When you are seated...the sushi that comes around on the belt is "dead". I rarely find FRESH sushi on the belt. I usually have to place an order so I can have myself some FRESH sushi. My personal favorites..crab salad, negitoro, chawanmushi and the fried tako. And make sure you have them fresh! Chawanmushi and fried tako is always an "order" thing. I rarely see it on the belt when I come to this location. Service can be better. There are many times when I usually sit there with an empty tea and water cup, while the servers are nowhere to be seen, or, they are chatting in the corner or up front. On three seperate visits it was the same experience where I had to find the servers to get more water or the check. Sorry I only give it TWO stars. Would have given it ONE star but the favorite dishes bring it back up. HIGHLY recommend the KAPAHULU or Ala Moana location!
(2)
Jen T.

i was so bummed at this particular genki sushi. i used to work in the ala moana restaurant a couple of years ago, and it was never, ever as bad as the sushi quality here. all the cuts seemed skimpy, thin, old, and dry. all the supposedly warm items were cold, and definitely not "fresh" out of the fryer. how disappointing. although their servers seem very nice, they only have maybe 4 or 5 on a shift, which is ridiculous. that's usually how many we had in a shift at ala moana, which is half the size of this location. i'm sure the long conveyor belt adds to the coldness of the items. i was particularly upset that they had not mentioned that the price of ahi items had gone up one plate, even during an order (seriously, why can't they put it in the menu?). it was not explained (higher market price) until we had finally flagged down the poor, busy waitress and asked her about it. it really is disappointing how much the prices have gone up at genki sushi, especially if their quality has dipped.
(2)
Ridge N.

Service yesterday was horrible. Never got a refill of water. When we asked for a bill and ordered some stuff to go it took 25 min for both.. It's usually isn't that bad. I'm puzzled because the servers don't serve you anymore, the race car things on the track being your food. So, why was it impossible to get some decent service?
(1)
Lia M.

My favorite location for genki is the waikele restaurant. I love how clean and spacious it is. There are more booths than bar seats and that is always a plus for me as I prefer a booth! They have a handy tablet at each table that you can place orders on and they arrive to you on a nifty Nascar like car on the belt... I order just to see it arrive on that thing! Totally pleases the kid in me!! there is often a wait, but I think it's worth is!
(5)
Phoebe K.

My family and I have been coming here for years, almost every single week. Today was the first time that I had problems. Everything was going very smoothly and normally. Then at the end of the meal I discovered my chicken wings still hadn't come yet which was unusual because it only takes 10-20 minutes. It took 45 minutes for it to finally come and by that time my family and I had become very impatient and were almost ready to leave. The waiters and managers were very helpful checking for us when the chicken wings would come. However, after my mom had told our waiter that the chicken wings had taken 45 minutes our waiters' response was, " We only have one fryer and it takes a while." Which was not a good excuse at all. The manager that wrote the check took off the charge for the chicken wings plus gave us a discount on the meal. The manager informed us that she had a talk with the chef and the waiter.
(3)
Arnel D.

I love sushi! This place gets pretty busy but it is very organized with a number system in place. It usually takes about an hour to be seated but once you do you can already start eating! The food here is delicious and fresh... The prices are reasonable and you don't feel like you have to over eat as if you are doing AYCE! The sashimi and nigiri are very tasty... The plate prices vary and are designated by color with black being the most expensive... They also have a few items that are market priced so be warned LOL. There is a revolving conveyor belt which also has dessert! You gotta love the technology that the restaurant has input for this place. When you order something that isn't on the belt it is sent to you via race car from the back... Also, you place your orders on an iPad! The service is excellent as they checked on my party several times and topped off all our drinks. Note they will not clear off the color plates as they use it to total up your bill. I was able to treat my family of 7 for less than $100 that's unheard of! This include a fee sodas! Remember to ask or a stamp card. The more you dine, you'll earn a free black plate. Save room for dessert- as they have delicious Mochi! I need to mention that the parking lot does get full and the spots are tiny especially for my rental which is and Escalade! Can't wait to get back to eat here again. I hope they open up a location in California. You must try this place when in the area! You won't regret it. Please take a look at my pics and videos and remember to like!!! !!!Mahalo!!!
(5)
Chris L.

I'm going to bump up my review for this location from 2 stars to 4, and edit it more after my next trip, the reason for this is that we've gone about a half-dozen more times now and havent been effected by the policy again. We've had great food and service consistantly each visit and I would openly recommend this location to anyone now. I'll add images after our next visit.
(4)
Darren N.

As usual, great sushi selection at decent local prices. Fast service from this location thought it can get busy at times.
(4)
Charmaine A.

Worst customer service ever. I never got my food in time. Waited at least 10-15 minutes each plate. They're not that busy tonight. I ordered fountain drinks & been waiting for almost 20 minutes. The workers are just standing around. I always come here & leave satisfied. Tonight- I'm disappointed & not sure if I wanna come back after.
(1)
Tiffany H.

My grandparents haven't been here since the remodel, so we decided to come here for dinner tonight. The wait time wasn't long--about 10 minutes or so at around 5:45. The staff was very friendly and attentive for the most part. This is not why I'm giving this place only 2 stars...it's the food. I'm not sure if they've raised the prices or not, but I think they did. It looks to me like portions got a bit smaller and the food just doesn't taste as good as it used to. Maybe it's because ever since Sushi Bay has come into my life, I've become biased lol. First off, I ordered a Garlic chicken and when it came (fairly quick), it was barely even warm. I was too hungry to say anything and they were pretty busy by that time so I just dealt with it and ate it. Anyway, my grandpa ordered a 4pc California Roll, and my grandma got the Temaki version. After finishing all 4 pieces, my grandpa realized that there was no avocado in his, and my grandma didn't taste any in hers so far either. We flagged a worker down and asked if they still put avocado in the cali rolls because neither of theirs had avocado in it. He said "I don't think they put avocado anymore..it might be a modification that I'd have to put on the order for you". Lo and behold, I told my grandma to open up her temaki to check because there's no way a cali roll would not have avocado in it. She opens it up and we see a tiny smear of avocado--definitely not an actual slice. It looked like avocado paste. Very very skimpy. The skimpiness continued with my grandma's Ume maki and Natto Temaki which I've attached pictures of. Like seriously? There was barely any ume or natto in her rolls which was pretty ridiculous to me. Lastly, I put in an order for a string bean tempura about halfway through eating the rest of my food and they took forever...to send me a spam and egg nigiri. I pressed the button to send it back and thought they'd see they sent the wrong item out. But no, I waited another 10 mins or so and it still didn't come out so I called our server over. She apologized and said she'd check on it, which she did. But it took another almost 10 minutes--mind you, I was timing it out of curiosity. Overall, I don't think I'll be back here by choice. Maybe only if some friends want to go here and I have no say in it. Food was just too disappointing but the staff was fine.
(2)
Jodi T.

Just ordered dinner for my family from this genki. My grandma loves genki so we got dinner from here today. She enjoyed her dinner but she's never complains about food. The taste was so so for me but what made me give them 3 stars were the service. The cashier was very rude, rolled his eyes at me, and said, "you ready?" I've worked in the industry before and I know better then to speak to customers like that. Maybe he was upset because he thought I wasn't going to tip because I did a takeout order... I'm not sure. I wont mention any names but that person needs a reality check or maybe get a new job if he doesn't like dealing with people.
(3)
Jennifer N.

Servers and assistants are all very attentive. The back wall is lit up and changes colors. It's beautiful. The food is fresh. The made to order food comes very fast! The tables, seats, & floors are always clean.
(5)
Renee H.

BULLET!!!! I am so happy to see this location improve throughout the years! Haven't been here for a couple of years so it's a big difference this time! Here are my pros & cons: Pros: - They give you #s now when you check in. Just take a #, wait nearby. - Booths galore! They have wayyyy more booths now. - Bullet delivery! Need I say more? Easy to follow touch screen ordering makes it better than trying to flag down a server to take an order. You can even order your water & hot tea on it. They servers come & give you your drinks after you submit it. Easy peesy! - The food has gotten a lot tastier. I love all the options they offer & my vegetarian husband has lots of options now too. - The service has gotten a lot better too. Maybe it's because of the touch screen system. They literally help you to your seat & get your water/tea when you order it then give you the check. Less stress for them, especially on the weekends. Cons: - Still always busy on weekends (but it's the weekend right?) - They really need a PA system to call out the #s because you can't venture very far or you will miss your table. Maybe switch to a buzzer instead? Sometimes you can't hear them call your # because it gets a tad noisy from the crowd. - Parking is a b word sometimes. Try parking down nearby KFC on the other side. I did & it was a quick walk to the restaurant. - Maybe have way to connect the water & hot tea to the table. Other than that. I can't wait to go back!
(5)
Gen M.

I have been to other Genki Sushi locations and have not been as impressed. However I really liked this one. There was a short wait to be seated but it didn't take too long. The service was quick and the food still tastes fresh.
(3)
Geno G.

Can't say enough on how fun the experience is whenever we go. The food is made fresh and bullet expressed to your table. The price about right for the amount of food you get. My favorite is the fried squid and salmon bone.
(4)
Chanel V.

If you've been to genki sushi you've seen how the way it's been set up with their food being served on a conveyor belt. You choose from which plate and they're coordinated by the color of the plate. This location updated their look. Everything renovated and remodeled. It looks beautiful with the lights and more sophisticated. Also the space are is much better than before. The staff is friendly as ever. When you walk in they always have a greeting they say to you always.
(4)
Aubry A.

Probably the most nicest looking genkis in my opinion. My coworkers always want to eat here so I come here pretty often. Theres always a wait, but it goes by pretty fast. You're always greeted with a smile and good customer service. I like how this location has more booths than bar tables because I prefer a booth. On each table there's a tablet you can place your order on and the max number you can order is 4. Within a few minutes, your order arrives on this cute, little Nascar figure. They're always coming around to refill our waters consistently. If you like to eat your sushi with wasabi and ginger like me, it isn't on the belt like most places so you have to ask your server and they'll get it for you. Just a heads up, it gets really cold in genkis so if you're the type that gets cold easily, I would recommend bringing a jacket.
(5)
Jozlyn H.

New and improved! I haven't been to genki and years because I thought their sushi sucked in the past. I may be a few months or years behind but their renovations did them good. My buddies wanted to eat sushi and we happen to be in the area, so we decided on genki. I love the new renovations! The ordering process makes it fun for kids if you sit at the counter. This little car thing shoots out and delivers your sushi and then it goes back. You order on the screen and front of you or just pull it off the conveyor belt. I must say.... I had fun eating here. It's not the "best" sushi, however this waikele location suffices. By far my favorite location of all the genkis. I like that they serve sake and beer. Now I know where to go for cheap sushi and beer. I recommend going early or late to beat the lunch or dinner crowd because this place gets crowded. Definitely coming back here again
(4)
Garett D.

Great eats! Awesome service and a great vibe.. Gets pretty packed so be prepared for a little wait, well worth it though!
(5)
Dylan G.

I've been going to this Genkis Sushi since i was a kid. I gotta say not much as changed since the renovation. Customer service is awesome and food quality is great! The wait wasn't that long and we were quickly seated and placed our order and got it with in a matter of minutes. There is down side though. One the portion size have slightly decreased. There isn't a huge difference but you'd be able to tell if you are a regular here. Overall I give this place 4 stars because of the excellent waiters and quality of the food! *tip- bring a jacket or sweater if you get cold easily, the AC works really well
(4)
Derek B.

This location isn't too bad at all. I actually enjoyed eatiing here. My daughter loves the racecar that they send the plates to your table on. Make sure to get here early because there is always a wait, tons of seating though so at least it moves fast. Sushi is pretty middle of the road, thus the 3 stars. The only one that sticks out is the crunchy tempura spicy roll. That sucker is pretty good.
(3)
Lori L.

Came back to Genki after not eating here for years to check out the touchpad ordering and race car/train delivery method. The set-up works well enough. The touchpad is easy to use and convenient, no more flagging down staff unless you want to modify your order in some way. The kitchen makes the orders pretty quickly and soon a race car/train will deliver your food to you. Very entertaining for the kiddos. Order one item at a time to maximize the number of stops to your table. Beside the entertainment factor, the food is just okay. Come here if you're looking for fast food sushi, but come off-peak, or expect to wait.
(2)
Chanyle N.

Love this location. When i walked in i was greeted y Great friendly customer service and yummy fast service when youre trying to get your sushi fix.Today we got seated in less than 5 minutes so it was perf. Thanks genki waikele
(5)
Joseph Joel B.

IRASHAIMASE!! That's the normal greeting you get when you walk into any Genki Sushi restaurant. The concept of "Kaiten Sushi" was meant for the busy worker. "Kaiten", which literally means "revolving", uses a revolving conveyor belt to serve sushi to its customers. They provided quality sushi at affordable prices to the Japanese worker who didn't have a whole lot of time to eat. Workers would be able to get in, eat, and get back to their jobs quickly and efficiently. It may be that way still in Japan in most instances, but in the United States, "Conveyor Belt Sushi" is more like a hip cool place to eat. Okay, enough with the history lesson. LOL The Genki Sushi in Waikele is not your regular neighborhood mom & pops sushi spot... It's "Conveyor Belt Sushi" on steroids!! It's where sushi & technology come together to create a convenient and fun place to eat!! It was renovated recently with the new "Bullet Express" sushi system. Everything is pretty much computerized and automatic... You place your order on a touchscreen tablet by selecting the type of sushi you want to order, and the number of plates. The maximum number of plates you can order at one time is 4. And within a few minutes, your order sprints out to your table on a mini race car or space shuttle. It's actually pretty cool!! LOL You still have the regular conveyor belt with all the different sushi dishes, but why not order exactly what you want, and have it served fresh to you in a mini race car or space shuttle?!?!? I have 3 absolute favorite dishes at Genki Sushi, and I usually order them in bulk... Spicy Tuna, Garlic Ahi, and Seared Spicy Ahi. All 3 are absolutely delicious, and I will normally eat until I'm completely stuffed!! I rarely order the more complex and fancier sushi rolls because I find the sauce they add is just a little too sweet for my tastes. They used to serve Chawanmushi (Japanese Steamed Egg Custard) at Genki Sushi, but they don't have it anymore. Not sure why they got rid of it, but they need to bring it back!! Overall, I always love going to Genki Sushi, but the new "Bullet Express" just makes the whole experience much more fun!!
(4)
Paul Axel C.

It may not be the best sushi on the island but it's decently priced. The zooming cars (bullet express) that bring over the food right to your table are a great distraction for my kids. They also enjoy ordering food from the ipad. Each table is equipped with one. There are servers who make sure your experience is going as planned, bring over drinks, and other items. There are different colored plates with different food and priced by color. Fortunately my kids don't care much for raw fish. They come for the spam, garlic chicken, chicken karaage, and soy beans. I frequently get the spicy tuna roll, spicy tuna bowl, spicy tuna.... you see where I'm going with this? I like everything on the menu that has spicy tuna. Parking This store is located near Chili's and in the same area as Baskin Robin. Parking in this area during peak hours is hard to come by (lunch and dinner time). The Waikele Outlet offers a free trolley ride shuttle you to different parts of the mall. Service Despite the bullet train the staff is usually attentive to our table. Overall, it's a good place to dine with your family.
(3)
Michael C.

Renovation meets Innovation. This location underwent an extensive interior renovation, which included the addition of a touch screen ordering system, new configuration of counter seating and booths, as well as a modification of their rotating food belt system. The new interior is very dissimilar to the former. The windows/glass are blocked by shades or new working stations so very little natural light enters the restaurant except from the entrance (therefore the restaurant seems a bit darker). Also, the belt system no longer encircles the entire restaurant, rather it is divided into individual belts for specific sections. The new ordering system is operated via use of a touch screen, which seems fairly easy to use. If you own an iPod, iPad, or iPhone, the touch screen operates in a very similar way. We appreciated the server's patience and time as he gave as a quick lesson on the ins and outs on the operation of the system. The selection process is simple: just touch the picture of the food or drink you want to order and its moved on to your order list. Only four items maybe ordered at one time, and you have a chance to review your order before its processed. Orders placed via the touch screen are also saved so customers may view past items/orders. Sushi, desserts, and drinks may be ordered via this system. After a few minutes, your orders are sent via "speedy tray" and an alarm signals its arrival at your station. One important thing to remember is that the flashing yellow button at the ordering station must be pressed to return the tray to the kitchen. Lastly, one of the best features of this system is that there is a "call button" to signal the server for the check. NOTE: * I ventured to this location for lunch on 5/17/14. The wait was about a half hour, which was longer than I expected, but I figured that people were interested in checking out the new place since the renovation was completed. *Customers are given a number instead of providing their name when checking in. If you are not present when your number is called, it is deleted one hour after being entered into their system, thus forcing you to take another number and start the waiting process all over. SERVICE: Very good. The servers did a terrific job with soda refills and checking on us throughout the meal. We also very much appreciated the tutorial provided for the ordering system touch screen as well. BOTTOM LINE: Though the wait was longer than I expected, I appreciate the renovations made, especially their new ordering system. I feel its convenient and helpful for customers, especially when wanting to get the check at the end of the meal.
(4)
Vanessa S.

Wow just like the sushi chains in Japan, it felt like I was transported back to Nagoya and where I could order fresh sushi from the screen and it would come in on a cute little bullet train or F1 car depending which one they sent out to me. The service is very quick, the prices are very good and I wish they had genki sushi in more locations on the mainland.
(4)
Tammy S.

5 stars for Jayson...the only server here...I mean, the best server here! Ever since they upgraded to their bullet train system, most of the servers, well, don't serve. There's no refilling your water or tea (unless you are lucky enough to sit in Jayson's section). So don't expect much, especially during prime hours. The sushi is pretty good for what's being paid. My 2 year old loves this place and the main reason why we keep coming back.
(3)
Caryn W.

Yelp 100 Review Challenge 2014 Review 13/100 My friends and I decided to brave the wait at the renovated Genki Sushi at the Waikele Outlets. One of our group checked us in at 5:20 and we ended up waiting for about 15-20 minutes, which didn't seem so bad considering the amount of people who were outside with us. The renovated interior looks very modern and clean. The new express system is definitely worth going for. The ordering system looks like a fatter version of an iPad. It's very simple to navigate through and order from. I liked watching the various vehicles whizz by with people's orders. The food itself was ok at best. I think I only had 4 plates. All the while we were sitting at Genki, I was thinking about Sushi Bay. However, I'll admit that the quality of the food looks way better than it did before the renovation. Genki is a good place to get your sushi fix if you're in the area. Be prepared to wait during peak hours though.
(3)
Roxy W.

Location: They are located in the Waikele Outlet Mall near Party City and Chilis. There is a lot of parking in the surrounding area but it's hard to find close parking during the peak lunch hours since other food establishments are nearby. Decor: The restaurant is nicely renovated with front seating next to a conveyer belt as well as a large amount of table seating next to the conveyer belt. Each table had a tablet for ordering. Service: The service by our waiter was good. He made sure our water and hot teas were always full. He promptly gave us straws and spoons at our request. He also showed us how to order on a tablet from their new bullet delivery system since it was our first time since the renovation. Bullet Delivery System: The system was fun to use but I was disappointed that we only received 2 out of the 4 items we ordered. I confirmed my 4 orders on the tablet and I didn't get a spicy ahi bowl and a mixed vegetable tempura. We picked most of our plates from the conveyer belt while we waited. We waited and our order never showed up. Food: The food was good but the serving size is small. I was craving sushi and my favorite spicy ahi tempura roll hit the spot. The tuna bomb was pretty tasty. I noticed I didn't see any spicy ahi. Spicy ahi nigiri are popular items that should always be found on the conveyer belt. I wished we got our order. I first thought that our order took long since it had to be fried but ultimately in the end the order was forgotten. Overall, I may or may not come back. The food was good, place is nice and the waiter was attentive but the bullet delivery system which is what attracts people to this place is flawed.
(2)
Ari Cookie L.

2 of the 4 people I went to Genki with wanted to go here, and I wanted to eat somewhere else. My girlfriend Jon Ken Po with one of them and Genki won... today. Dont get me wrong, I love Genki Sushi, but I thought my experience today was okay. Everyone in the party MUST be present in order to be seated. As we were being seated, I had to squeeze through everything and everyone that was around because its a little cramped. The table we sat on could only fit 4 of us and ibhad to sit on a chair in the walkway at the end of the table. This Genki has a touch screen menu that we can order from and the orders slides to oue table (which is pretty cool). If you wanted a "special order" (ie taking out cucumbers), you have to get a minimum of 2 of that special order. Our waitress was nice, but the only time we saw her was when we pressed the water button and when we were getting our check. I love the croquettes and cali tempura rolls. I never get disappointed with those.
(3)
Jordan M.

Fast service really great customer service, always worth the wait. Don't forget to try the crawfish.
(5)
Philip U.

Although I seem to find my way back here....I encounter the same problem which is the service. The service is really bad. When you ask for specific things other than what you can order on the tablet, it either never get puts in or takes a long time to come out. I always order a whole soft shell crab without the sauce. Every time I order it, it takes about an hour to come out because the server forgets to place the order. When I am about to pay I complain to the cashier and actually say that I feel I shouldn't have to pay for the crab, the cashier laughs as if I seem to be funny and tells me well I can give you military discount, but it's like I already handed you my military ID, so don't make like you are doing me justice.
(2)
Ericka B.

Introducing the newly renovated Genki Sushi~ I haven't eaten at Genki Sushi in years! Upon arrival, we were told we could seat immediately, but we were still waiting for another in our party so we waited outside. It didn't take long for us to be seated :D, I was starving! With the new touch screen systems, our server was very informative and helpful explaining everything to us. I was thoroughly impressed by the information given in a short time span. (Good training!) I understood completely and ordered on the touch screen right away. Food came in a timely manner on the "bullet train". They dish out one type at a time, so if you ordered 2 spicy ahi's, there would only be 2 that came out. Then they send over the next type, salmon onion, etc. You press a yellow button to send back the bullet train. It was a cool experience. Although we had to order something twice because we never received it the first time around. (Agedashi Tofu). Other than that, we had a good experience with the whole system. I ordered some green tea ice cream and noticed that it said "SLOTS" on the screen, I guess if you order anything containing that sticker, you get to play for some free sushi? (I'm guessing) Unfortunately, we lost by 1. LOL but it's a cool concept. Seating is SPACIOUS, I remember the old one being cramped, literally elbow to elbow. They now offer alot more seating! Smaller booths as well (4 people comfortably). Food quality and taste was consistent, just like I remembered. Servers were awesome, filling water glasses, and asking us if everything was alright and good.
(4)
Joanna H.

People are usually friendly & food comes out fast. However, expect at least 30 minutes wait to be seated on the weekends. The new "train" system is convenient and you get freshly prepared food. If you can't wait to eat, there's still the conveyer belt that has lots of choices to choose from.
(4)
Shawn O.

If you have kids under the age of 12, this place will probably be 5 stars in their books. Being able to use the tablet to order the food items and having them come on the space age trays makes this place great entertainment. The food itself is fair and value-priced. The sauces on the some of the sushi are overpowering and often excessive. The service is good, the staff is mostly young and energetic. Overall, great place for families (as long as you get there early enough to avoid the long wait to be seated... We arrived at 5:30 on a Thursday night as a party of 8 and were seated within 5 minutes)
(3)
Fefe J.

My kids love this place because of the car deliveries. It's always more fun that way. But the service isn't the best. I don't know if it's the young staff, but they tend to forget little things you asked for - straws, forks, napkins, tea, etc. Even buzzing them, they've forgotten. Food is so good tho.
(3)
Heather S.

Liking the newly renovated genki sushi. It's much more convenient to order through that tablet, much more time efficient. I don't need to flag down the waiters anymore or have to wait 10-15 min for them to come and take our order. It also makes the dining experience a bit more fun. It makes it even more seem like we live in a high-tech world. However, it does make me think if the food they sent out on those cute little trains are fresh. I used to always order through the waiter rather then grabbing from the conveyer belt bc I wanted my dishes to be hot and fresh. But now, with this new system, I've noticed that not all my food that are suppose to be hot come out still hot, making me question if my food is fresh or have been sitting around for 30 min. With that thought, the food is still good and prices are nice, compared to other conveyer belt sushi places.
(3)
Deja-Rae G.

We Love Genki's at their Kapolei location. Came here for the first time today, I literally just left, like I'm sitting in my car in the parking lot to yelp this place. Okay nice place, very fast, we didn't have to wait at all. I would rather come to this location...BUT... NO... The workers like to think it's okay to have an attitude. Never again, I really would have gave this place 5 big STARS! It was a rough service for us. My my family & I felt really uncomfortable. Oh of course I opened my mouth. No need to put names on blast, thats not me, But definitely went from a good day to worst day.
(1)
Stephanie A.

Ugh, working in the food industry really makes you see things in a different light. I got two words for you: HORRIBLE SERVICE. Came here on a Thursday night with my 3 younger siblings and mom. 5 minute wait, no big deal. With everything being all computerized (ordering food, drinks, desserts, even calling over for the check), the need for a server is pretty much eliminated!!!! So why have 10 servers working this shift? Pfff beats me. 4 of them standing around in the corner with a full restaurant and more than half way into our meal we still don't have waters down. I get up and ask a different server who greeted us to bring some to our table and she brings us only 3.... Like are we short on water here that we need to share? Ugh. Seriously -_- Food is here is always good. I order everything fresh just because I'm super nitpicky. Green bean tempura, dynamite scallop, onion/garlic salmon FTW!!! The racecar conveyor belts are too cute!!!
(2)
Stacy C.

Genki has good service and I love there spicy tuna I recommend to my family and friends to go and eat
(5)
Maria K.

Not bad. Lots of cold items that I'm used to having served warm, like edamame. My kid loves watching the belt. Quality is pretty good, I had the spicy ahi tuna, California roll, and salmon cream cheese roll, all of which were good. My husband also had the dragon roll, rainbow roll and he said they were good. We did grab a scallop mayo, but, you definitely have to have a taste for it. Like everyone else said, come at prime time and there is a wait, but not a very long one, for us any way. Definitely decent prices, but, it could be easy to rack up a bunch by just grabbing plates. The concept of all this is great, however, having to deal with plates piling up on your table to keep track of what to pay is annoying.
(3)
Kim T.

It seems that the last few times we came the quality of their food has gone down. As for their service it takes forever even with the touch pad. I must admit i was really upset that when i ordered my baked mussel and string bean they took it off the belt... i can tell the difference between a fresh baked mussel and one that has been sitting as for the string bean it was plain nasty to eat it when the nori is soggy. My son ordered a dish in the beginning and when we were almost done we had to go ask the server if it was being made... they brought it out 5 min later but delivered it to the wrong table.
(1)
Debi V.

Here with my family for a quick lunch. I love the fact that the you can pick your plates right off the conveyor belt or order from their menu. We order some fishes from their menu and it was delivered fast. The spicy Ahi Sushi was good. We ordered some calamari rings which was sooo good!
(4)
Hazel P.

Awesome for accommodating a party of 20. The wait wasn't too long & the food was great! Did I mention we had 10 kids ranging in ages 1-14! Thank you...
(4)
Jenel O.

4-stars not for the spectacular sushi... you're getting conveyor belt Genki sushi. The stars are for their renovation! Yay! It seems like it now fits more people which is a huge plus. The old restaurant had horribly long lines. And actually, this one still does but seems to move faster. The renovation includes the new "rail" system where you can place an order on the touchscreen (like an iPad). Once placed, your order comes on a rail car... it's pretty neat and keeps my kids entertained too. The only thing I noticed so far is that the two times that I have been there, some of the food shoots out really fast while some takes forever. Once my sushi never arrived but I didn't want to order again in fear that two would come out! Staff is friendly... you can even use the iPad thingy to call them when you need something or your check. Easy!
(4)
Denise P.

My family and I decided to visit Genki Sushi in Waikele after spending a few hours at Podium Raceway. We got there a little after 2:00 p.m., and we had to wait about 15 minutes before being seated. We thought we would be lucky by missing the lunch crowd, but I guess anytime is a good time to have sushi! We were pleasantly surprised at the new renovations and the option to order our food on their electronic tablet. The customer service, food, and drinks were worth the wait. We spent about $45.00; not bad for a party of three.
(4)
Mac J.

Customer service needs improvement. Our host, Zachary, was not the most courteous. Our server, Juvie, provided okay service when she was able to come back around. The food was okay. Portions did not match the price. There was more rice than ahi in the spicy ahi sushi. I tried the Seared Spicy Ahi which tasted like the fuel used to sear it. I lost my appetite from this point on. I recommend you save your sushi appetite for another restaurant if you're in Waikele. Genki Sushi needs to improve their food quality and rethink their customer service model.
(1)
Chass B.

Well, it's great that they've gone through their renovations and it's looking pretty fancy now. As you'll see in other reviews, there's a touchscreen ordering pad on each table and a delivering rail system, while still offering sushi off of the revolving belt. Through our experience, the past few times I've gone in, our food has come out pretty quickly. The sushi seems to have gotten better as far as taste and quality compared to prior renovations. They also added a few more new sushi rolls, so lots of variety. There's definitely something for everyone. If this is your first time to a Genki though, please keep in mind that this is NOT the place to get authentic Japanese sushi or the top notch quality. There is quality, but it is "fast food" dining. Hence the lower price for sushi in comparison to other sushi places.... The wait will have people waiting outside and can pile up, but with the new system they have in place it seems to move fairly quick. The reason for 3-stars is that service lacks. Now with the touchscreen call button I feel as if I use that more than the server would just come by themselves.
(3)
Rox A.

Other than the long wait, the service and food is always good. The kids love ordering on the convenient touch pads and watching the little bullet deliver fresh food. Highly recommend the spicy shrimp tempura maki, garlic chicken & muscles *yum*
(4)
Janet M.

Loved how easy it was to order! My tempura roll was really cold and tasted like it was sitting for a while and not freshly made. My bf loved his food though so, I guess its all good.
(4)
Cy H.

I love the Genki "Bullet Express!" The Hawaii Rail should take notes on how to being efficient.
(4)
Kimberly O.

So much fun!!!! Having been to the other genki's on island, we weren't expecting this one to be so futuristic! IPad menus, express tray, conveyor belt, good music, friendly service, good beer, and the orders came out FAST. Minus one star because despite the awesome environment the sushi was typical genki quality (lots of mayo, room temp kitchen orders). But the chicken wings were on point, as was the miso and volcano roll. Definitely our new go-to spot
(4)
Isa R.

First trip to the newly renovated Genki Waikele! At first when I heard about the fancy train delivery system I thought, is that really necessary? It seemed to me to be something more for show rather than being really necessary. Now that I see the difference it makes in wait time, I hope the rest of the Genkis covert to this new delivery system. Upon entrance, you no longer write your name on the clipboard wait list. Instead, the hostess will ask for the number of people in your party and whether you would like to request a table, bar, or either. You then get a print out number, which they then call out instead of your name. The wait went by so quickly! I can already see the difference the delivery system makes in getting people fed faster, which then means tables get turned over faster. In less than 25 minutes we were seated, even after requesting a booth. When we finally got in to see the dining area, they completely took out the middle area where the sushi chefs make the nigiri and rolls. Instead it's now entirely comprised of seats and tables. That's fine for me, because I don't need to watch the sushi chefs. The waitress will then explain to you how the new ordering system works if you've never used the new system. You can order a max of 4 items at a time using the fancy touch screen system (a lot bulkier than an iPad, but each table gets their own). There's even an option to order sushi with no green onions (yuck). The food then comes out from a two tier train type delivery system that magically stops at your table. There is still the rotating belt of ready made sushi and food items to pick from, but I prefer to order everything so I know it's fresh. The delivery system is pretty cool, honestly. Not to mention the food comes out sooooo fast after you order. Items like chicken karaage and stuffed mushrooms that once took 20 minutes, come out in less than 5. The efficiency of being able to order through the touch pad system rather than waiting for your server to come around makes dining much easier. The only thing they don't deliver through the train system are things like udon and drinks (for obvious reasons--spillage). After you're done dining, just press the button on the pad to request your check! Such a fast and efficient system. I'm really impressed.
(4)
Cara H.

I like the sushi at Genki because they have regional favorites that are hard to find on the mainland, like the Spicy Tuna Bomb, spicy tuna on top of an Inari sushi. I thought Genki's version was a little too sweet for me ( I liked Ninja Sushi's Spicy Tuna Inari better). They also have Spam, Hot Dog, and Tuna Salad options, which are fun for kids. My favorite I had was the SEARED TRIO, with Hamachi, Ahi, and Salmon, it has this nice char taste, YUM! Everything else I had was just OK, cause I thought it had too much mayo and sauce on everything. I love the new touch pad menu and how your order of sushi comes bulleting out on a race car. It is a novelty, but I think it is fun and great for kids and big kids like me. They still have the sushi coming out on the conveyor belt, too which is cool.
(3)
Monamarie A.

Not bad for satisfying a sushi craving but not worth waiting in that huge crowd on a busy weekend. My son loved the conveyor belt with race cars. I loved the big $7 Sapporo and being able to pick out my food. Prices were decent but could add up quick if you don't pay attention to price of plates. IPad ordering was cool but the kitchen keeps everything coming out on the belt pretty fast.
(3)
Liberty D.

Like Alamoana's Genki Sushi we like the bullet express because we don't have to wait for the waiter/waitress to come and get our orders. But when we did call for the waiter/waitress when we had a question or to get our check they were very prompt with their assistance. The facility is much bigger then Alamoana's and is clean as well. But I did have to take a star away because we ordered the fried squid combo and we waited about 10 mins for it and when it did come out it was cold. When we addressed it to the waitress she went to the back to inform them and would request for another one. When the second one came it was cold again. So when we addressed the issue again we just cancelled the order. It didn't only happen to us, the couple next to us ordered french fries and that also came out cold. Other then that it would have been a 5 star if that didn't happen and was fixed the first time.
(4)
Shuao Li L.

Good sushi, need more service. We had to keep asking for tea and water.
(4)
Albrielle Q.

I used to love coming to this place because they were known to ALWAYS have food going around on the conveyor belt... they always had fresh plates on the belt. I feel that ever since they upgraded to this "bullet express" thing, they haven't been able to produce the same great food. I usually order from them if I want my item really hot & fresh but now when I order, it tastes like they take the plate right off the belt! My bf and I always get the spicy tempura roll. It tastes soooo good because the tempura is nice & hot & crispy! This time, the whole roll it self was just cold & no crunch
(2)
Sebastian M.

It was the 1st time that we had rated at Genki Sushi, in Waikele, since the new upgrades technological renovations. It was a around 5pm and we were surprised to have gotten a booth so quickly. Our server "RAYNA" was very polite and vey patient in how she explained on the use of the electronic pad to order food. She was vey pleasant and was very attentive. We ordered about $30 worth of food between me and my fiancÃ©. We did not have to wait long for refills, nor did we have any problems. As we enjoyed our meal, it started getting more busier and busier, but that did not stop Rayna from being so attentive to our booth! What blew me away, was when Rayna's supervisor came by every now and then, asking us how things were! He even went out of his way to ask us if we wanted our drinks to go! When I asked for the check, I showed my military Id and my Navy Federal credit Card. Randal, said I was entitled to a military discount! We got great service and was surprised that we were offered a military discount! Great experience, great service and great food!
(4)
Desmond L.

The new bullet system is great and fun to use. However sometimes the kitchen forgets your orders so you have to order again.
(3)
Data H.

When we've gone to Genki Sushi we usually have a 10-15 minute wait. Once inside, our drink orders are placed and arrive fairly fast. Custom orders on the electronic device is easy, and over all we have a great time.
(4)
Arie J.

So I've been to this Genki location quite a lot & it has been a while since he last time. This is my new yelp account unfortunately, but I would like to "update" my review due to some changes which I think are permanent. ~Environment & Service~ The over all ambience & renovation they've done is nice. The space & cleanliness is maintained ever since & their waiting procedure is pretty much easy to keep track of. If it's busy you get a ticket, the ticket numbers to whom are being called is displayed and called out rather then being unsure when you're being called, I think the wait at Genki isn't so bad. Today they were not busy at 1130am on a weekday. The hostesses are friendly, always smiling & always ask us about our familiarity with their system even if we've been here a million times. Tables are clean & utensils & such are stocks up we don't ever need to ask for more of something. They never forget to ask us about drinks & bring them right away. ~Food~ Now, I'm a huge sushi fan, basically love all food lol. So I'm not picky when it comes down to it, I don't expect much from a sushi place if I know I've been there and they have exceptional sushi rather than top of the line. Genki falls under the exceptional category for a few things. I am reminded of a fast food place whenever I dine in, the food is pretty fast but then again sushi does not take 30 minutes to make. The quality of the fish is really just ok, nothing more nothing less. Their wasabi, is really just an imitation. Today I witnessed the wasabi being under mixed & some kind of blue food coloring was still visible. If that wasn't what I thought it was, I must've are something else?! Also something in my water, but after the fact I drank 50% of it. On a good day, the salmon is ok, not mushy, not stiff. Same goes for the other raw fish they serve. ~Pricing~ This is the updated portion that I did not do a review about, on my first yelp account. Recently (about 2 months ago I think) I ordered take out & stared at the menu while paying. I told myself something looked odd. So I asked the cashier, "Did the prices change?" She says "Yes, last week Tuesday" & to be honest her face did show some disappointment. I mean who wouldn't be? Genki was one of the go-to, affordable, sushi places & now it's like you hesitate to go because of that. So automatically my instinct is to share it with family and friends so they get no surprises. It's not like Genki warned anyone either. I thought that was necessary to keep customers aware of a price raise. After all, this is Hawaii & no one likes or needs a raise in prices unless it's their paycheck. ~Overall~ Generally I'd give a place like Genki at least 3 stars which I believe I did on my old account, but because of the update in price, it really does affect the customers from coming back. We ate less plates than usual today, but paid the same as if we did eat the usual amount. There are several competitors in the sushi businesses who are willing to take my money and business & provide the same service & quality at the same affordable prices Genki used to offer & sometimes they go cheaper. Not trying to give this place a bad name but the point is, Genki USED to be good.
(2)
Clarissa L.

I haven't been to dine inside the new store front since before the renovation but tonight I made an order for take out and am sad to say that some of my order is wrong. Instead of seafood salad I have scallop mayo and I'm allergic to scallops but how could she know that? What's the point of checking off the ticket if what you're checking off isn't in the bag? A better suited multi-tasker should handle the front of the house. She took a phone call before cashing me and the next three parties out. No wonder my order was wrong.
(1)
Trish P.

I'm always on the fence about Genki Sushi in general. its like the fast food of the sushi world.... yes, its convenient, quick, and fairly cheap, but it also usually lacks quality. this location in particular is one of the busiest on the island. there is always a wait.... it is usually not long, so it is not too bad. however, b/c they are so busy, it seems like they skimp on things like cleanliness and attentiveness. the food is your standard rotational sushi fare - but i've noticed Genki is trying to keep up with Kuru Kuru.... they've added items like kalbi sushi to their menu, and now have more bowls available.... the kalbi sushi is ok - i still think Kuru is better.... we got 2 plates of this here, one was good, but dry, and the other was basically all gristle and was terrible. the tofu was very soupy and poorly drained.... every sushi dish that was to incorporate mayo, had way way too much mayo.... i echo Nicole K's observation of dropping plates..... we heard plates CRASH to the floor, not once... not twice.... not 3 times.... but FIVE TIMES while we were there, and we were only there for under an hour. also, like i said about skimping on cleanliness... have you ever looked at the chairs there? they are absolutely disgusting. it makes me question the cleanliness of EVERYTHING in there..... our server was nice, and not terrible, but it took a long while to get his attention when we needed something.... however, it was a pretty busy time. while we were there, a very angry woman 4 seats away was blatantly complaining about him out loud saying "this is the worst service we've ever had here!" ...... again, he was very nice, and it was super crazy busy.... so i don't think that was fair of her (and it was 100% rude to do in public).... just sayin....
(2)
Marni T.

I used to really like Genki Sushi, but now that I've gone to other sushi places this place is like McDonalds of the sushi world. Its interesting that they're trying to upgrade their stuff with that fast conveyer belt thingy. But I still think their sushi doesn't compare to other places. The waiters here are okay, the wait is a bit long on certain days and times. A lot of tourists come here to eat, which is why its very busy. The prices are okay for what they bring out. Overall its an okay place if you don't want to go to Town or if you don't want to pay that much.
(2)
Susan M.

Went for dinner with my sister and We hadn't been here since they renovated. It was really nice and We loved the little express cart for your ordered food. It was really busy but the servers were all very nice and welcoming. Our food was also very good as usual. We didn't have any problems. We would definitely come back to this one.
(5)
Kiki C.

The restaurant is modern and looks nice inside. Train concept is really cool but the food was terrible. We frequent Genki Sushi but this was the first time we went to Waikele. So disappointed! Crunchy rice! We told the kids that work there and they said sorry... but that's it. The lemonade tasted like someone squeezed a few lemon slices in water. Told the waitress and she just looked at us and said it's a fountain drink. Perhaps train the staff on customer service and let the cooks know if the rice is crunchy it's ok to throw it away. Never again!
(1)
Christel G.

NOT so Genki!! No Class... & Offensive Remark made by employee. It was Labor Day weekend, with a 25 minute wait... which we didn't mind at all. Considering it was lunch hour & a busy holiday...we thought we could kindly wait in a little corner...near the restrooms (while still standing in the nice...cool A/C)... :]]] after all, the outside waiting area & benches were full. Then not even 3 minutes go by... & a female employee from behind the hostess stand says to us "Excuse me, you are a fire hazard." We responded...."A fire hazard?"..... she said "Yes." whoaaa Lol we didn't find it worthy of an argument & decided to dine ELSEWHERE. First of all, there are NO signs that indicate "no standing zone" in the lobby area & secondly we were NOT blocking the door entrance/exit in any way...mind you, there was just the 2 of us. She could have said it differently, in a more appealing manner.... to help us understand & agree to the compliance, without turning away business & sounding so offensive. In my personal history of the restaurant industry (in Waikiki -where it's always busy...& years of experience)....i would approach the customer graciously...apologize beforehand for the inconvenience, state whatever the issue is etc. then of course express an appreciation for their understanding. She did not have to be so discourteous. Never would i talk to a customer as she did. Poor customer service. Even though this Genki Sushi is a newly renovated store & we did not eat here... the location is perfect,... for as long as they turn away business... the variety of other restaurants with BETTER SERVICE is just a footstep away. ^_^
(1)
Christina N.

Loving the new renovations! Pretty cool how you can order your own food and it'll get delivered to you on those car things. My little brother would love that. Not so cool if you're not tech-savvy (my grandma had no idea how to use it and order her food. She said she wouldn't come back without me lol) Service was great. Wait was about an hour long, but not surprising as it's always busy here! Place looked much cleaner than it used to. Only thing is that the price we paid for the food we had was... -bleh- I feel like the portions are getting smaller and smaller.
(3)
Joanne E.

We've been here twice since they renovated, and the service as well as the cleanliness seems to have improved a LOT. Still not the greatest sushi, but it is what it is--McD of sushi. But now the food is served by a cool rail system, and you order on an iPad, so orders come out fast and usually without mistakes. Reducing the human error factor in these situations can be very effective, as evidenced here. Trust the Japanese to get that right. The dishes seem to be cleaner, no dried-on food or cling-ons, yay! I like that in a restaurant. Another plus is the cool light show on the back wall, entertaining especially with chemical enhancement (I am assuming).
(3)
Sam A.

Good for a quick bite if you get there at the right time. Otherwise like any other Genki The wait can be long. The service is fast and friendly, and the food is average. It is very cold in this place so bring a light jacket/sweater.
(3)
Elle N.

Glad for the renovation, more seating; so we didn't have to wait that long. I like the keiki bowl haha. 3 pieces each of hotdog, spam, and egg. The kabocha tempura is okay, not as good as sushi bay or kuru kuru. Can't remember what else I ate .. but must've been just okay. Our waiter was super nice and friendly. Attentive on tea & water refills.
(3)
Samuel S.

Ordered Spicy Ahi Bowl and it wasn't spicy at all it should have been called Sweet Ahi Bowl. Literally the unagi sauce jus overwhelmed everything.
(1)
Aimee S.

The newly renovated Waikele location! I think it's nicely arranged. The first section is chair seating and the next two sections are booths. I DON'T recommend this place for big groups though. You can only fit maybe 4 comfortably per booth. I remember pre-renovation you could fit a lot more. You can ONLY be seated if your entire party is present. And they WILL NOT allow any late comers to sit with you. Had to learn this the hard way. So remember, only small groups!!! Although it seems like you are far behind when the ticket number you receive is way behind the number they are actually seating upon your arrival, I'm surprised they get parties seated pretty quickly. Which is partially due to the new delivery system... Oh the new delivery system! Each booth is supplied with a tablet on which to place orders. You can place up to 4 items per order, but can make as many orders as you want... back to back. Then they come delivered on these little cars/trains/things on wheels. Reminiscent of the Mr. Roger's Neighborhood's trolley, but more futuristic. Like Back To The Future. The little yellow lights light up when a car is heading to your booth, then blink to signal it's ready to be sent to the kitchen. Press the button,and off it goes. Between placing the order and the arrival of your food, the wait is pretty short. They still have the conveyor plates circling around with food for a quick grab, though they are fewer in selection and fewer in quantity. Guess don't wanna waste food since they come out pretty quickly on the cars. I couldn't help but notice that the Spicy Ahi stuffed mushrooms are no longer served here. Just the regular stuffed mushrooms. Pretty bummed about that.
(3)
Aulelei D.

Love the newly renovated Waikele Genki. The new bullet delivery feature is awesome, convenient, and easy. With the touch screen order menu you no longer have to wait for a waiter to take your order. Staff is patient & very friendly. Definite do over.
(5)
Marie M.

We must have come on a good day; seeing all these reviews, I'm very surprised. Our server saw to us right away, explained the system and came back to check on us a few times. The sushi was good, the Kalbi sushi and garlic salmon were my favorite, every dish was very tasty. Hopefully, when we return, it will be just as good.
(4)
Kristi S.

We came here on a Wednesday afternoon for lunch. The renovations were amazing! I loved the new colorful lights inside the restaurant. There is also more seating so the wait was only 5 minutes. Every table has a conveyor belt and touch pad (unlike the ala moana location). I love the new touch pads because we don't need to wait for the waiters any more. The new service belts make it quicker to eat and leave, lol. I gave this place 4 stars because they were out of teriyaki chicken bowls, which is my favorite there. They also are getting strict about the ticket numbers and outside drinks. If the entire party is not present, you may not be seated. If you have outside drinks, you have to throw it away. I also didn't like how the waiters take your bill now, instead of us walking up to the cash register. I hate waiting on the waiter.
(4)
Joyce A.

Now I can see why they are 2 1/2 stars... Service is not priority here. Better off waiting long at Sushi Bay. Get your $$ worth along with good service.
(2)
Darren I.

No stars if it would let me. Don't come to the Waikele location. Waited 20+ minutes for seat. Bathroom occupied so party member went to use McDonald's bathroom. Our number came up and they wouldn't seat us. Told we would be seated right away when party arrived. But was told needed to wait longer.. poor customer service. Not going there anymore..
(1)
P U.

Its been about 30 minutes. Supposedly our order wasn't ready, but I think server didn't put it in. Still waiting for my soft shell crab. So it's gonna be more than 30 minutes. Well the wrong order came. It was the sushi one. I wanted the whole soft shell crab. Let's see if it gets here right...15 minutes past nothing yet....finally got it after a total of an hour wait. Wtf! I want to remove my star but it's not letting me.
(1)
Aloha A.

Sure, it may not be the "best" sushi/japanese experience but really, what are you going for? A quick, easy meal that is tasty! My kids love it, and if you can get in fast, you're in and out in 30 min tops. For little ones, this is key. Staff is always friendly and prompt.
(4)
Tishara P.

Customer service needs improvement!! Even when placing an order, the food arrives cold, not good at all!!
(1)
F G.

*********RAW karaage chicken********* we paid for what we had and left! I was so disgusted. The quality tonight was horrible! We had to return the fried too as it came all oil soaked and soggy. Everything was so sloppy. They only been open such a short time since the renovation and already like the other genki's poor quality! Gonna stick with sushi bay and kuru kuru. The new belt system is just a novelty.....def not worth getting any food poisoning! Total disappointment!
(1)
Tyler A.

Honest to god you can have your new effin technology but your service still blows. Ever since Genki branched out and tatted a chain everything had gone to shit. Service, price, quality, and wait time. And the wait time is what kills me....too wait and hour to have sub par food is ridiculous. Thought i would give it a try one more time today and guess what? My opinion of Genki has declined even more. If I could put negative stars I would.
(1)
Chanel M.

This is my second time eating here at the new renovated genki. I had horrible customer service but it was just one girl. She was the worst. This girl ask if we was ready for the checks and we said yes. So she decides to talk soft af saying who is paying with a card. I didnt hear her say it but my boyfriends friend did and he gave it to her and she left. The girl came back and i gave her my carf and she says you should of gave it to me earlier, im so busy. Im like wth. What waitress says that to a customer? Thats terrible. So she went and did whatever and cane back. And when she placed the check on the table i said shes terrible and walks back saying what was that? Is there something wrong? And im like did we pay it already? And shes like yes you did. N im like wth. She dosnt even tell is what to do or anything. Like shes the worst. She had the balls to come back and say what was that? Also the manager dosnt even give eye contact. Idk about this place anymore. I wouldn't recommend it. Tbh ill eat here again cause the food is good but they just have bad customer service.
(3)
Sunshine J.

Server was grumpy, hardly came to our table.. Had to flag her down. Water empty. I'm disappointed
(1)
Paul R.

This place was alright.. Restaurant is clean, good sized, and the food on the rotating thing didnt look like its been there all day. I had the ahi, salmon, garlic chicken, and teri chicken. Everything was good but average. Nothing blew my mind. What i liked most was how attentive the staff was.. Great service!!! I'd come again if i was in the area.
(3)
Ren H.

First time at the newly renovated genkis & It's like any other genki sushi but the portions are way too small for their price. The wait wasn't too long either & food came out pretty quick.
(3)
Paul N.

I haven't been to this Genki Sushi location before, but was impressed with their new technology, better known as the Bullet Express. These are automated touchscreen ordering systems in which you can order anything off the menu and after it's made, the items will be delivered to your table or booth. These plates are color-coded to keep track of what to pay. Service was pretty good, and I did go during a time when it wasn't too crowded.
(4)
Jenn T.

Genki sushi has always been alright in my book. This location was one of the better ones I've visited before. The sushi seemed to be more freshly made than some of the other locations. They also have a larger seating area, which is good because that means less waiting time. It was pretty crowded for the lunch hour that I came, but we got seated quickly. They did change their menu, updated it a little and raised prices. They dont list things by plate color anymore, perhaps a good marketing technique so that you don't see the prices anymore. Sneaky sneaky genki!
(3)
Jimmy L.

We just got in as they opened, greeted with a huge, "Aloooooha" instead of the normal irasshaimase! Seated ourselves because, well, it was still empty. Had our shoyu/wasabi mixes ready. Got our waters and we were ready to roll. Service (4.5 stars): Our waiter came around 2-3 times to check on us. Even the guy over the counter making sushi asked if everything was going alright. The only problem I had was that I asked for 2 dishes of the spicy ahi but only got 1. Either way, I just grabbed food off the belt. No water refill either, but technically, I didn't drink all my water to begin with. Food (4 stars): With the Ahi prices beginning to sky rocket, it's probably best to get the spicy ahi for this price ($2.20) while you can. The spicy salmon is also a good alternative. One thing I like about ordering off the menu is more often than not, the nori is still crispy. However, if you leave it out too long (kind of like grabbing it off the belt), the nori will get soft. Taking off the star just because the Genkis in Hawaii are much more expensive than the one I went to in Washington. And they have professional sushi chefs up there which you can't really beat. Overall: I'm not sure what people are complaining about. Perhaps they came when it was really busy. It's probably best to come just as they open because all the food was just prepped. Still fresh. Otherwise, you need to order off the menu. I've never had a bad experience here before. I hope I can count on them to keep it up. Tips: Don't wait for them to ask, "Would you like to order anything off the menu?" They all have order pads on them. If they're dropping off your drink, ask. If they're asking how everything is going, ask. Come when they open or order off the menu.
(4)
Pelita F.

I came here to eat lunch after work. The wait time was fairly short, considering I reserved a seat on the counter rather than a booth. I waited for less than ten minutes and they got me seated. They do have the "sushi" express now which I think it quite convenient. This may not be the place for you if you rather talk to a person than a screen. The sushi on the line I wouldn't trust as much which is why I'd rather order on the sushi express. Why? Sometimes the sushi on the line doesn't look as fresh nor appetizing and there are times when some customers take plates off the line and put it back on. To end, there is an option on the touch screen menu to ask for your check. I had to press that button about eight times and no one came to me yet. Then I had to raise my hand and finally someone came to me. A couple of servers passed me a few times though I understand it was a lunch rush. One thing that stuck out to me is that their prices bumped up a couple cents. Overall it was an okay experience.
(3)
H H.

Oh my.... What happened! Quality is really terrible. If you think ordering from the touch pad will provide you just-in-time fresh quality food.... You are wrong. The chicken karage and garlic chicken were both room temperature and NOT pipping hot. I guess to recoup the investment of those fancy race car conveyor belt, some other key business essentials need to sacrifice. It is probably better that you dine at Kuru Kuru
(1)
S N.

I like the variety of food they have, we come once in a great while line seems long but you get in real quick. It's not top notch sushi so dnt expect anything fancy!
(4)
Emy R.

For those who aren't familiar with Genki Sushi. It's "kaiten sushi" meaning the sushi comes out on a conveyor belt and you pick what you want from the belt or you can order from your server. The color of the plate determines the price of the sushi. Personally I like to order from the server but our out of town guests like taking it from the belt. If you have out of town guests who aren't familiar with kaiten sushi, I suggest taking them here. When we have guests from the mainland they love it since its something they haven't seen before. I have never had any problems here with the food or the service. We went there Friday 4/11/12 and the place was packed. After checking in, Jamie told us the wait would be about 20 mins. 15 mins later we were being seated and our water was already waiting for us. Jamie thanked us for waiting & told us who are waitress was (Michelle) and asked us to please give Michelle a few mins and she'll be over to take our order. We didn't wait very long at all. Michelle introduced herself & thanked us for waiting and took our order. Even though the place was packed and busy, Michelle was very attentive and friendly. She was quick to refill our drinks and frequently checked on us to see if we needed anything. I see some yelpers have experienced bad service here but like I mentioned I never have and last night the service was awesome. In fact, my date & I were comparing our experience at other Genkis & came to the conclusion that Waikele was by far the best in service based on last night. Perhaps management reads Yelp? If so, kudos to them for taking in what people are yelping about and making a good effort at turning service around. They're doing a good job!
(5)
Ivan S.

Newly renovated and the novel idea of ordering and being served is catchy! I've been coming to Genki ever since they opened for business in Kapahulu and the sushi got smaller but the ideas are fresh.
(3)
Jenna T.

VERY DISAPPOINTED!!! Came here after the NEW renovations. The inside is pretty cool and trendy looking and the touch screen is cool but the food portion was RIDICULOUSLY SMALL and chicken karage we ordered was COLD and OVERCOOKED!!! Sent it back and got a SMALLER portion and BURNT !!! If your looking for something different and don't care so much for the sushi then this is the place for you. But if your looking for quality and not so much for the hype of a touch pad screen I HIGHLY RECOMMEND SUSHI BAY!!! A bit of a drive but worth the gas and time! *UPDATED* Just spoke to the manager and she made an effort to help me and the situation. Genki sushi waikele is blessed to have a awesome manager that has the skills and customer service that actually took the time out to see what she could do better at this location to make everyone's experience better! Thank you Jenna!
(2)
Jessica F.

They have good sushi at good prices. You can get 2 pieces of sushi or 4 pieces of roll for $2-$5. They've also renovated recently which means you order from an ipad and your food comes out on a little trolly system. The only downside is that it is very popular and there is almost always a wait. If you want a shorter wait try going to the un-renovated one in Kapolei.
(5)
Kristine K.

I love sushi.. and love how u put ur own orders in and no body to blame about mistske orders.... service is an geeatand workers are always happy..
(4)
Lei D.

Much improvement from before. After this overhaul renovation and concept of a zoom- zoom car delivering your food, I can say it's more efficient and 2x faster than a waiter bringing in your food. Literally, it's a service at the tip of your fingers (touch screen). Prices? I don't remember what was it previously, I think it's the same. Portions? My spicy ahi bowl, I think they cut me short compared to my husbands bowl. Oh well. What do u expect. U get what u pay for. Wait time? They said 20min (party of 3), but actually they called us after 5mins of waiting and which we weren't there when they called us, but saved our seats. Overall, it was an experience for all ages especially for our Keiki's. So Overall, I think it's a big improvement from wait times, service, and the attractiveness of hands on ordering..
(4)
Denalee C.

We have been seated immediately when coming for lunch (on a weekday) multiple times now. What can I say about Genki? Well the sushi isn't something to write home about, but it's quick, easy and pretty good. The wait help is always responsive and friendly. I do like how they now have a sign for the items as they come down the belt. They have also added many other things such as drinks and desserts (which I find to be overpriced). But I imagine kids would light up as cupcakes move closer and closer. Even though the food isn't amazing, I still make this a regular spot!
(4)
Coleen F.

My recent visit has basically confirmed for me that I will NOT ever come back to Genki Sushi. When they first started opening up their sushi chain, I really thought their food was excellent and that their service was top-notch. But with my last two experiences, I will never set foot in another Genki sushi ever again. The sushi here is all right for me. It doesn't have a lot of flavor and the only thing I give them is credit for the food looking pretty (and FYI, just because it looks pretty, doesn't mean it will taste good and I learned that the hard way). And just a warning, don't grab the sushi from the belt- just wave down a server and ask them to bring one to you because the sushi on the belt looks old and they just leave 'em on there until someone eats it. I'm not going to go into detail but the last two times I came here I got food poisoning. The last one was so bad I went to see my doctor the next day who told me that old fish can have bacteria grow in them that can cause the symptoms I was having. I felt even more sick to my stomach because the only thing I order when I'm there is the ahi (which I had a lot of). I eat sushi quite a bit so raw fish doesn't make me queasy. The only time I ever got sick eating raw fish was at Genki Sushi so I will take my business elsewhere.
(1)
Jhay B.

waited for a while to be seated but it was alright. best part is i dont have to flag down someone to order but the bad side would be needing more water. when i tried ringing for service, the person that came, acted like i bothered them from their duties and had an attitude when they asked what i needed. but whatevers food was okay a little more pricey but i do prefer kuru kuru due to serivce. I never tip since ive never been checked on anything, pretty much a yogurtland self serve establishment.
(2)
Su T.

Liked the sushi but the person who served us was very rude. Also when they call your numbers to be seated they call it only twice. Its super loud outside they should at least walk around to make sure when they call the number the party can hear them. We had a party of 9 and we were all here and it was so busy we waited for an hour. We came with a little boy and him and his father stayed outside while we first got seated. When we got in they only seated us for 8, so i asked them for an extra chair. But the waitress asked where the other two are. I simply told them right outside, and she left to go talk to the manager. When she came back she told me, rudely, the manager said next time when we come we can't be seated till our whole party was here, even though she already had 7 of us seated and the other two were right outside, then she brought us our chair. She was very rude and we wait for an hour to be seated. Since this was right at the beginning, it ruined the whole meal for my family and i. It's a new place and it should be better organized with a nicer staff.
(1)
Daniel C.

I haven't been here for almost a year, i'm diggin the new look. The sushi; however, was okay tasting. I came to eat some authentic sushi, not some Japanese-American shit mixture. The pricing is crap and overpriced, I can eat cheaper and fresher sushi in a third world country. Genki Sushi is lucky enough earn my 3-stars because of the service
(3)
Vicky H.

This genki used to be good, I mean the fancy cars that bring your food is cool, but everything else went down the drain. What's the point of having a waiter when everything is order on the touch screen? Where's the service? I have to press a button to get a refill on tea or water? C'mon! The sushi quality got worse and now that the kitchen and the workers making sushi are behind the wall where no one can see them? How trust worthy is my food? The wait time is ridiculous, what happened?
(2)
Jason Y.

Very busy place that always has a wait but the turnaround is pretty fast. Sushi is decent quality as expected from a "fast food" style sushi restaurant. The best part about the place is they have the new ordering system on a touchscreen for each individual seat. The food comes out on a lil race car and you and it back. Definitely a bit overpriced but sushi is never really cheap (except for a gas stations).
(4)
RJ V.

Was really good but sometimes a little slow.. The food is always good but I had to wait awhile at times for certain things.. I really appreciate the service and the like ability of all the people working there. I just wish it was little bigger and could sit more people so the wait isn't as long as we'll to get a booth for the family.
(4)
Go G.

I heart genki sushi love the new express ordering thingy ma jig! Its like a little drone that brings your food upon request. Great place to get your sushi fix and best of all they serve alcohol!
(4)
Cynthia R.

Its 9:28pm and the sign on the door says close at 10pm on a Saturday, they said they closed wait service , wat da!!!! Then please post a sign saying 930!!! Truely disappointed , my 5 year old son was super sad.
(1)
Lei N.

Always a bad idea to come during the lunch rush, but can't help it. The parking lot near the restaurant was full so we parked on the other side. By the time we signed in for a table or counter we had to wait fifteen minutes. Bathrooms, meh... but I had to! Finally got our seats at the counter. Ordered the usual (spicy tuna bowl, and ika geso karrage) while taking some off the conveyor belt. Our orders took a while but I understand since there are a lot of people to go through. Our waitresses came by often to check up on us if we needed anything else or needed more water. I still don't like it that the bowls are grey plates. This time around I'm glad I didn't get my usual black plate. I couldn't eat any more! Sushi craving, satisfied. For now.
(3)
Jennifer S.

Love love love eating here. My kids love eating here. Dynamite scallop, spicy ahi, baked bussels, garlic ahi is where its at. Lol. My kids like getting french fries, hotdogs, and the spam sushi. The kids cups are awesome they take it home and use it all the time. Def love always coming back to eat here. They do military discounts mon-thurs so worth it :)
(5)
Erica K.

Love the new renovations and ordering system!! The food comes out very quick. My favorite is the salmon skin roll. Customer service is awesome!!
(4)
Amy Y.

Again, we headed to Genki Sushi to eat while shopping around Waikele Premium Outlet. It wasn't that busy at the restaurant because it is pretty big compare to Kuru Kuru Sushi. So the service wasn't that bad. The reason why I knocked off two stars compare to last time is the food. The sushi on the belt was not fresh at all. I am not a sushi person, so I can't tell how fresh or old sushi looks. I noticed a few interesting food they had on the belt so I tried the Tempura Salmon and the Spicy tuna roll. After eating those, I got a really bad stomach ache. I thought it was just me, but my friend also had a bad stomach ache. My friend order all her food from the server. So I'm not sure if it's because the kitchen people are dirty or their food isn't fresh. But the tempura salmon was really good.
(2)
Caryn G.

Craving Sushi? Genki's is the place to go for your sushi fix! The Waikele location is one of my favorites (second is the Ward location) because it's huge and you get choice of parking. The staff here are extremely nice and on it. They're constantly checking up on your table and refilling your water (if there is no personal pitcher on that table). The best part of Genki's? The conveyor belt of course! If you're not a fan of the rotating sushi then you can order it. I also stick to the same items when I eat here: Garlic Ahi - depending what market price is it can be a red or silver plate. If it's a silver plate I usually go for Garlic Salmon. Baked Mussels - I some how get one too many plates of these! They're so delicious! Oyster Fry - Another yummy one. They serve it with katsu sauce which surprisingly goes extremely well with it. However, don't be surprised if they don't have it, I've ran into this problem one too many times. Spicy Tuna Bowl - Why get the $2.20 plate? Just spend a little more and get the bowl! This is one dish that I think the Unagi sauce pulls it all together. Overall, as long as this Genki's is open I will still keep coming back. Nice people and location, awesome parking and affordable prices. What's there to complain about?
(4)
Jeff R.

Rude, rude, rude....This location is ran by high school students...We checked in to be seated (20-30 minute wait) which was expected. It was very hot and uncomfortable outside so we decided to wait inside by the restroom...We were told it was a fire hazard to wait inside and that we would have to wait outside....Come on Genkii.....no signs, no posted ordinance, some little high school freshman telling us to wait outside....Thanks, I'll take my business to Chili's right next door...Very poor customer service..No Go Genkii Waikele Shopping Center
(1)
Traci H.

Belated review #1 for 31 YELPS REVIEW CHALLENGE: This location can get really busy. So try not to go at peak times unless you don't mind waiting. Also parking in this particular lot in Waikele can be very difficult, so maybe if you shop elsewhere earlier just catch the trolley to this area. As far as service goes here it's been okay, nothing great, but not bad either. I do usually have to ask for refills on my beverages. As far as food goes it's pretty standard. They taste like all the other genkis so no complaints there. Genki is what it is, but like I said earlier, this place can get swamped! So I like other locations better.
(3)
Joanne F.

What a rip off! I ordered to go and I got home and the pieces were so tiny. Sushi is expensive enough. I think customers deserve a regular size piece. Not asking for anything excessive just what I would get anywhere else.
(1)
Rachel C.

Came here with Mom after shopping at K-Mart on a Sunday mid-afternoon. We were deciding on where to eat and chose Genki Sushi. Seeing from the outside, it didn't appear to be very busy. As we entered, we didn't get the usual "irasshaimase" or any greeting or acknowledgement. We waited at the front desk for a minute until a waiter came and seated us immediately. While we were seated, the next two customers that entered after us were greeted. We noticed that those customers were tourists and someone from out of town. I understand that you want to attract tourists, but you should greet each guest that enters your establishment. It's always nice to be welcomed and besides, we are bringing you business. Other than that, the food was good. Not a lot of choices on the conveyer belt because it was slow that day, but our waitress offered us the menu. She was attentive and friendly, checking on us and making sure to refill our waters and hot tea. I've been to this location a few times and haven't received a bad experience, but this visit was quite different. I'll come back here if I'm in the area with a sushi craving.
(3)
Jayzen Y.

Regular hours are 11am-10pm. My homie and I came at 9pm and waited to be seated but didn't want to sit us due to last call. They said its a full house, looked at the counter and hella counter open! So the waitress asked the manager if it's ok to take the counter and the waitress comes back and said the manager said no. I mean geez y'all got one more hour left. It was Such a bad experience trying out the new and renovated genki waikele! For nothing they have that speed belt! Very disappointed at this joint and I love sushi!
(1)
C M.

Positive: Good customer service despite being packed. Here's where it got the lower stars.... I thought that the company functioned overall the same? I was wrong. Other Genki that have went to do not add mayo to this one particular roll, but for some reason they do here. I can't eat mayo, so for me it was a huge negative. When I asked for no mayo they said that they premade the mix and without the mayo it has no taste. Umm. All the other Genki do not and it's one of my favorite rolls. I go to Genki just to get it. Sadly, I can't go to this one if I am in the area and want fast sushi. Another dock from the stars was their fresh ahi cuts. It was horrible! It was extra chewy and just not good. I ended up with torotaku to fulfill the need for fish. Like I said though, good customer service. Our water and tea were filled quickly and frequently. The worker frequently asked for orders but we rarely had any being that the conveyor belt was fully stocked.
(2)
Allen K.

I actually liked it. We have never ate at a sushi restaurant and I got to say my kids loved it especially when the cart came out with the sushi we ordered on the iPad on it. Will go here again if the kids get hungry for sushi again. Reason not the 5 stars is the waiter spilled tea over on the table across from us. I know it wasn't on our table but hey if you can't carry a tray and the tea at the same time, take one at a time. If it was on our table it would have been just 2 stars...maybe 1.5.
(4)
Missy T.

Just got back from an impromptu lunch with friends; I didn't pick the location. Our server was great, and he alone earned another star. Service was still slow, but it was a considerably better experience than my previous visit. I got my regular Spicy Ahi Tempura Roll and a Kabocha Tempura. Both came out fairly quickly, and while I always enjoy the former of my choices, they were pretty skimpy on the toppings. :/ It's a hard climb to the top, yo! I be stingy with my stars.
(2)
Kristy K.

Not a Sushi eater but my gf loves to come here. But YAY, Genki got a new menu with some new items. =) New Items Nigiri -Kalbi -Tamago/Spam -Ebi Fry -Pipi Kaula -Seared Spicy Salmon -Mushi Hotate -Seared Spicy Ahi -Botan Ebi Gunkan -Corn -Kalbi -Tuna Bomb -Pipi Kaula Roll -Nishiki Maki -Tuna Maki -California Roll 4 piece -Deep fried spicy roll -Kalbi roll -Fried Philly roll -Dynamite spicy tuna
(3)
Lyraleli K.

Newly renovated and really clean. The tablet menu board is something unique and cool esp when you get to experience the racing car delivery system of your orders using the tablet in this place. Do not forget that if you'll visit this place it's always a very long waiy
(4)
Happy Waipio H.

Came here yesterday for lunch, thought we would have to wait forever, but it was only a 10 min wait for a party of 5. Good selection on the convey belt, but my kids loved the bullet express that brought our food that we ordered. Would go back again!
(4)
Kelsey U.

Sushi on the belt looked like fish jerky - the nigiri had been going around the belt for who knows how long! Whenever I go to Genki Sushi, it's not because I want really good quality sushi, but rather, want sushi that is cheap. But I guess you get what you pay for! The service at this location is also below par - our waiter did not know that Genki Sushi eve had take-out bentos available! He told us that the sushi is just packed however we want it... really? Wasn't sure if he really didn't know or just didn't want to check. The kitchen area behind the curtains was playing loud music in which made the visit miserable as the bass was booming so loud I could barely talk to my family who was with me. I also found that when entering Genki Sushi, the works YELL some sort of 'I-don't-really-care' irasshaimase, which I found very rude to customers who could understand the language. Note for self if I am to return to this location: just order take out or don't order at all.
(2)
Cee K.

Very disappointing sushi Joint. The Sushi Chef has no pride in His/her work. The Sushi was messily made. Plates had sauce on the rim but not wiped off before sending out to customer. Sashimi was skimpily small, off balance, the Ikura had very little ikura, and one side had more than the other. Sushi all falling over on the plate when it is delivered. Not a pretty sight. All in all, the sushi tasted ok, however if you want really good sushi with more pride put into the making of the sushi, and large pieces of fish at a good price, go to Sushi Bay in Kapolei. Kuru Kuru Sushi at Pearl Kai is pretty good too...
(1)
Mark G.

This is a fun place for casual dining. I sometimes take visitors here so they can try different plates to see what they like. Genki recently added tempura California rolls which are awesome
(3)
Jody A.

I love the new and improved ordering system, and the kids loved seeing their order pull up in the racecar or space shuttle. Ordering was so easy and ensured that our sushi was freshly made. The sushi was delicious as always.
(5)
Shelby L.

I recently went to the newly renovated Genki and I was impressed at how efficient it was. You go to a machine to sign in and get a number that the employees call. I was #71 and they were currently on #52! I was thinking the wait would be SUPER long but after only 20 minutes, our number was called! The service was okay but with the food coming from the belts that shoot you the food, we got the wrong order 5xs. Food was given to us that we didn't order or already had gotten. We sent it back and a couple times it got sent back to us a 2nd time! We weren't sure what to do when it was sent back the 2nd time. But what really gave pushed me to give this place a 1 star was the way the employees were talking to one another. There was an error on our bill, my friend had been charged an extra plate. Our waiter fixed the error but when we went to the register to pay, the lady was very rude and snapped at our waiter right in front of us. Even saying "Bye (insert person's name)" as in "I don't need you here, get away." In response, my friend said "You guys must be stressed" and she didn't even say anything. I thought that was very unprofessional, rude, and demeaning to our waiter. You shouldn't talk to anyone that way! Especially not in front of customers!! I'm not coming back until the crowds die down and hopefully the staff aren't so stressed and snappy! Yikes!
(1)
regina r.

Love eating here, might be a wait sometimes, but it's worth the wait. Once we get in the service is fast especially with the new computer system and bullet train. I hope all genki sushi ' s will be updated like this place.
(4)
Lily B.

Located in the Waikele Shopping Center near Baskin Robbins, Kunio, and Party City is Genki Sushi. The BF and I prefer this location over others because it's cleaner, the staff is super friendly, the food is fresh (as can be), and we (cough cough, I) can go shopping afterwards! By no means am I the perfect person to review sushi... because I don't eat it. Well, let me rephrase that. I don't eat raw fish. Hmm. My BF sure does though, so I'll be using his opinion in part to write this review. We arrived in between lunch and dinner for an early dinner. Parking is usually tight on this side of the shopping center... and when it is, we park by KFC and just walk over. During this time, there were many available stalls which was nice! Also, when we arrived there was no wait and several booths available, so timing was perfect! We were greeted by Michelle (I think...) and she was absolutely friendly! She greeted us with a smile, asked if we preferred a booth or the counter, and sat us right away in a booth. She also gave us water and said our server would be right with us. Jaimee (our server) greeted us shortly thereafter. She took our order and said she would get our drinks right away - which she did. The sushi we ordered was made promptly and the guys working in the middle of the conveyor belt of sushi were nice too! Greeted us, gave our sushi, and when I said "thank you" each time (as I always do) they each said "you're welcome!" I was impressed! I don't have a huge selection of items that I eat here... so I stick with the basics: kani kama (imitation crab), california hand roll (more imitation crab, but with avocado and cucumber), and the shrimp tempura roll. Each was YUMMY (albeit simple)... and I enjoyed my food. Sometimes I get the teriyaki chicken bowl which is equally delish. My BF on the other hand... he got the garlic ahi (loved), spicy tuna bowl (loved), poke bowl (didn't love), spicy ahi tuna over shrimp tempura roll (loved), stuffed mushrooms (liked), spicy ahi dynamite (loved), shrimp tempura (loved), and I can't remember the rest. Jaimee checked on us frequently and was so sweet and polite. Between the two of us our bill came out to $50. He did get a lot of "black" plates which are $4.80/plate. So long as his tummy is happy, it was worth it. Because of the BF... we'll definitely be back! Exceptional service, clean restaurant, and good tasting food... increase one star from the last review! It seemed that the portions have gotten larger on the items he ordered (unless the guys preparing were just being generous today??) In any event... the BF was happy!
(4)
Estelle T.

It was like most other Genki's on the island, but I got the best service here :3
(3)
Aldora K.

The wait time kills it for me. I love fast service sushi serviced fresh, but I give this place three stars because I noticed how unaware the hostess or server is to fill the spots with people on the wait list for a while. Of course I went at a peak time so it was pretty busy.... If you don't mind waiting at the busy peak time, I recommend going to genki sushi.
(3)
Quijana B.

Every time I eat at this location I tell myself that it will be the last. This time I really really mean it. I was the third person seated, and as usual the seats all filled within 30 minutes. Two people working behind the counter (plus however many in back) should mean that orders happen quickly and that the belt fills as the tables fill. No. Instead, we get to see the same sad California rolls go round and round. How slow was the wait for new items on the belt? It took 30 minutes for the spicy ahi to appear. Considering that this is one of the most popular items, and considering that I saw a huge tray of it plopped on the inside counter a full 10 minutes before I saw them appear on the belt, I'd say there was a long delay. I realize that Genki is fast food, and inexpensive, but when I see newer restaurants do it better for the same cost I can't help but be disappointed. Kuru Kuru, please hurry up and take over the island's belt sushi empire. It is time for Genki to fall.
(2)
Alyssa B.

New system is fast. All orders came in within 3 minutes or less. Staff is friendly and attended to our needs promptly.
(4)
Just M.

I like Genki for a quick lunch, and b/c I'm able to get a selection of my faves for decent price. What really SUCKS about Genki Waikele is that a bunch of teens mismanage the flow of getting ppl in and out efficiently, b/c it seems they do not have good system of efficiency. Also,.the very short time there, waiter KEPT forgetting to place orders, guessing on several items that were/weren't available instead of checking first, and stood at the register for a few minutes waiting to pay while employees less then a foot away gathered to join in to listen to some drama an employee brought to their circle. When Taka (?) who was part of the gossiping circle finally came to ring me up, I'd brought up the military discount & Kapolei give dependants, he cockily snapped back and pointedly pronounced "Well!, They're not supposed to!" I frequent Genki Kapolei, about 2-3 times a week. This was a first visiting the Waikele branch, and will never go back to this location. It makes me appreciate the employees at the Kapolei location, and thank the staff there for being so customer service oriented.
(1)
Jay C.

We visited Genki at this location several times on our trip to Oahu. No matter when you go, there is a wait - it's that good! Food is fresh & tasty...and if you'd like something that isn't currently on the belt, they make it for you! Prices are very reasonable - which makes trying a new roll easy! Service was consistently good...many different wait staff checked in to see if we needed more good, tea, water, etc. Staff works like a solid team... 2 thumbs up!
(5)
YanYan Y.

I agree with most of the reviews HORRIBLE SERVICE! Waiters/waitresses would chat with coworkers or friends that came in..sushi took forever to come out! Came here 3x hoping management did something about the waiter/waitresses..they did NOTHING about it. If for some reason you like Genki go to the Kapolei location (might as well coz Waikele location sucks). Sticking to Kuru Kuru!
(1)
jacqui w.

This review update is for the last two times I went to Genki Sushi. The time before last we Got a waitress that had a really bad attitude, messed up our orders THREE times, and even though I ordered a coke I didn't get it until we were half-way through our meal. When I told her that she got our order wrong she refused and said that was what we said. So we re-ordered what she left out of our first order: two spicy garlic salmon and one Ikura. We got two onion salmon and one Ikura. At this point I was fed up and was looking around for our waitress but she was standing in the corner by the right kitchen entrance talking story to someone. I walked to the counter and asked the girl there to please get someone to count our dishes so we can pay because we're tired of waiting for our waitress. They got someone for us. At this point my husband had talked me into relaxing and trying one more time so that we didnt have to leave hungry. He said why don't you try something new? So I said okay, and ordered two orders of the baked mussels. They were delish! I was happy I tried something new, we paid (no tip, you evil waitress you.) And left. This time we went, the service was much much better. We had a nice attentive waitress who sat us at a booth for dinner. We ordered our usuals and they got our orders 100% correct. I got my drink right away, she kept coming back to refill my husband's tea. I thought, oh heck why not order the mussels they were so good last time. So I did, and when they arrived they looked perfectly normal. I ate the first one, and it tasted just like I remembered them. So I picked up and downed the second mussel. I couldnt taste it at first because of all the cheese on it, but the second I bit into it the flavor of decomposing rotted sea creature exploded in my mouth. OMG I grabbed the napkin and spit it out, it was all black and mushy inside. I was coughing and sputtering and trying not to throw up. My husband passed me a water and I used to to rinse out my mouth but I couldn't get the flavor to go away. He asked what happened and I told him "That mussel is spoiled!!" he looked in the napkin and saw the gross rotten remnants of a bad mussel and said "That color's not right, either. where's our waitress?" So he called her over and explained to her what happened. They apologized and took three red plates off our bill. I was feeling a little better and tried to be forgiving because the waitress looked upset for us. I told her that you aren't supposed to serve the mussels that don't open. She checked with the back and said that the mussels were pre-prepared and frozen from another company when they get them so they had no way of knowing. We left to finish running our errands at Kmart and had just got passed the entrance of the store when my stomach did a complete flip and I had to RUN across the store to the bathroom. My husband went to get the things we needed at the store then came to check on me when he realized how long I was gone. I only left that restroom to hurry to the car and home to the comfort of my own bathroom and remained there for the rest of the night. So listen, I know that Genki Sushi is a busy place and a franchise/ chain restaurant, and they dont make their own food blah blah blah. But what happened to me on Thursday, 1/16/14 was unforgivable. And the fact that I spent $50 to get food poisoning that kept me out of work the next day is even worse. I will never go here again, EVER. And I dont think anyone else should either, or at least if you do, dont get the frozen premade in bulk rotten mussels.
(1)
Erin H.

Ummm...Genki Sushi...you need to do some serious quality control. First off, I do not expect excellent sushi from Genki.....going to Genki for sushi is like going to Kmart for a prom dress. You are not gonna get what you want. BUT it's all about convenience sometimes and that is why I continue to eat there. It's food. And since I can't get the good stuff conveniently, I go to Genki. Anyway, usually my family is satisfied with our visit there, but the last few times have been really horrible. Customer service was great! Our waiter was very attentive and courteous. Much appreciated. So why only 2 stars? Well, 2 stars go to the 2 eyelashes that were stuck to my Salmon Nigiri...that I just happened to notice as I removed my salmon for a brief dip in the pool of shoyu. THANK GOD I found them BEFORE I ate it or I would have been pissed! Hair is bad enough, but to know that someone just rubbed there eyes and then massaged my salmon with the eye juice was disgusting. Needless to say that I lost my appetite. Food quality has really diminished here. My old fav..the stuffed mushroom was served cold and sloppy. Tasted like a mix of mayo and fungus! OH...yah...that's what it is. My bad. Well, although only 2 stars...I'll probably go back...sigh...out of convenience. I just feel really bad for all the tourists over here expecting some good old "home sushi" and they get served this slop. I guess they will have something to talk about when they go home. JUST KEEP AN "EYE" OUT FOR EXTRA TOPPINGS. GROOSSS!!! Step it back up Genki....
(2)
Arielle D.

Quick sushi fix ? Definitely genki. I think more customers need to realize this is not a sushi restaurant in japan or any other higher class sushi place. Realistically, this is an average sushi joint so I really just want to point out that I'm not rating this place 3 Stars because of bad service or anything. Wait time thus far has always been 15-25 minutes (I have no complaints), service is alright, nothing extravagant since we are being served by a train and conveyor belt, and the waitresses/waiters check in frequent enough to refill your beverages. I do however come here frequently and I just can't seem to have any more of a better experience than the last. So if you're looking for a better sushi place or better location of a genki, doesn't hurt to try this one, although I would try searching elsewhere for the real deal (no offense genki). But don't have high expectations of this place. Remember what kind of category this place falls under, ast food.
(3)
Jordan V.

Walked into the resturant with no welcome or hello and cashiers talking to their friends, not giving any attention to us what's so ever until we spoke up and serviced our self with a menu, then decided to do take out.
(3)
Chantelle T.

Go when they're not busy. This location is notorious for bad service and even when we went at 4pm on a Friday afternoon, the service was questionable...I don't even want to know how bad the service is when you go during peak hours. The quality has gone down a bit since the last time I came to genki...but I like the new varieties of sushi that they have. They took our orders at the beginning of the meal (I ordered hamachi and ebi) but they didn't come with it until the end of our meal when we were already stuffed silly...I wish they'd brought those items out earlier... It also took forever and a day for them to give us our check. *sigh
(3)
Richard B.

The worst service of all the Genki Sushi restaurants. My son and I love going to Genki Sushi and I was already aware of the terrible service at this location, but I wanted sushi and was in the area, so we dined in. First of all, we entered the restaurant and there was a sign to wait to be seated. Normally, someone approaches you, but this time my son and I stood by the sign and nobody addressed us. We finally had the waitress approach us after she finished up ringing up a customer. We were seated and the waitress brought us some water. Normally, the waiter or waitress assigned to the area comes to offer drinks or to ask if we want to place an order. This was very disappointing because it took awhile. We waited for a good 10-minutes before anyone came up to ask if we wanted drinks or wanted to order anything. By this time, my water was empty and the waiter didn't even ask if I wanted more water. The area we were sitting in wasn't busy and there were a few waiters and waitresses congregating by the register talking stories. So we waved for the waiter and placed an order. Our sushi made behind the counter arrived promptly, but our chicken karaage never made it to our table. The waiter came by about 10-minutes later and said, "You're waiting on your chicken right?" Well, we waited another 10-minutes and I asked for the check. He said what about the chicken. Really? I told him to cancel the order because it took so long. Disappointing! You figure in an area with lots of tourists, the restaurant would figure to provide some type of ALOHA, but it was nowhere. The waiters and waitresses were friendlier to each other than the customers. I am just sharing what many have experienced. I never thought I would leave such a review, but the terrible service really deserved this type of review. I still love Genki sushi, but will not even consider walking through the doors of this restaurant.
(1)
Austin B.

It's not the best sushi around, but you get what you pay for. After trying a majority of the menu, I found myself ordering the same things now. I always get a spicy tuna bowl (without the sweet chili sauce), scallop mayo, and ika geso karaage(order this from the waiter because it's usually not hot/fresh on the belt). From there, I get whatever looks interesting. I recently tried the natto, and that was definitely something I would NOT order again. Watch out for the hot tea though in this location. Once in a while, it tastes like chlorine or dishwashing liquid because the cups aren't rinsed that well. Service is so-so when it's busy, but it's not bad when it's not busy.
(3)
Juliene C.

Came in on a saturday afternoon after shopping. It was packed. Waited 15-20 minutes for a booth. I really didn't mind the wait. Just like the Ward Center location, i don't mind eating here & i don't have any complaints. Yah, it's not fresh sushi & some items keep going around the conveyor belt over & over, but if you're hungry, you're hungry right?!? I don't care the waitress took forever to greet us & hardly came by. We just kept on grabbing off the conveyor belt until we were stuffed. So, yes i like Genki Sushi!
(4)
J D.

I do not think they even deserve any stars! I just left there because Im so upset about what happened to me and my son. To celebrate boys day I decided to take him to sushi at Genki. Well we were told the wait would be 45 mins which turned into an hour. I could clearly see our number 184 next but the girls upfront checking in people decided to call 185 which was two people and I guess the waitress who was calling out numbers decided that it was best to call 185 first before us since she knew them. I was listening to her say to them "do you want a counter or booth?" Then i heard the girl say does not matter. This waitress took them first and even gave her friend a hug. At that point i was mad! I had to talk to the manager as I was upset. All they could say was a table was opening up now. The point is WE ARE ALL PAYING CUSTOMERS! But to take them first over us was unacceptable! It was two of them and two of us! Talk about favoritism! After getting angry and raising hell all the manager could do was say sorry we will give you a discount. What made me more angry was that his excuse was we just opened up two days ago. I then said thats not an excuse! There are many people waiting how would they feel being called later when they are waiting in line! All in all this New Gengki sure made me not want to visit again! IF YOU ARE GOING TO FAVOR FRIENDS OVER EVERYONE ELSE THEN YOU SHOULD NOT BE SERVING THE GENERAL PUBLIC! Gengki waikele you will not have my business!
(1)
Anaki C.

Located in the Waikele shopping center where the majority of the eateries are located, there is ample parking in adjacent parking lots. Genki Sushi is like fast food sushi. Priced reasonably, clean and fast when fully staffed. They have sushi and all other selections that the kiddos can pick at, so no trouble for them picky eaters. Disappointed at the featured Item, Chawan Mushi. One of our favorites was limited, if it is featured, it should be available as with anything else that is featured on the menu. It should've said Limited Featured. Lunch and Dinner is always busy which means the food on the belt don't stay on long and is fresher than coming in between times where I would suggest ordering from the menu at those times for optimal freshness. Sure they rotate the sushi but some items dry up faster and get stale than others. FIX: Chawan Mushi (smh) Scallop Mayo (Thumbs Up)
(2)
Shana K.

This was a few months ago, before the renovation. Hopefully service has improved. I havent been back since then. But, normally I like going to genki for a quick sushi fix...today I wished I listened to the kids and went somewhere else. our waitress was a little slow but it was busy so I'll give her a break there. What got me so annoyed was the sushi guy behind the belt...he kept complaint out loud every single time he got the list of orders from the printer. The place was packed, the belt wad a little empty...of course people are going to order. What the hell are u complaining for...isn't that ur JOB?!? To make it worse, as the crowd kept coming in, he yelled several times over our heads at the girl behind the register asking her in a rude tone why the heck they're still seating people. hellooooooo...it's only 8 and u guys don't close till 930 so stfu and just do ur damn job....or, find a new one.
(1)
Audra M.

The newly remodeled restaurant is beautiful. The kids love ordering from the digital menu table side. The food is rocketed to the tables on race cars, spaceships, or airplanes. It's so neat!! The food is delicious too. We have never been disappointed.
(5)
Jade N.

Today I am disappointed. The place where I could run to for nearby sushi has blind sided me. It was 3 stars now it is 2. We normally get good service. I guess it's because we normally do lunch. But today!!!! OMG. So here is the deets... We got seated. We prepped our wasabi and shoyu. Almost 10 minute goes by and not even a "Hi" from our waitress...NOTHING. Then she comes and asks us what we wanted to order.... So this is what we ordered... 1 spicy bomb 2 baked mussels 2 spam one with no sauce 1 ebi (she asked if I wanted ebi fry or the nigiri. i would have said ebi fry if i wanted it fried....I didn't lose my cool yet) 2 spicy tuna 1 hot tea 1 coke SO.... a little note to self....she wrote all this down so she should get it correct! then she repeated it and said... 1 spicy bomb 2 baked mussels 1 ebi 1 spam (i corrected her and said 2 spam and one with no sauce) 1 spicy tuna (i corrected her again and said 2 spicy tuna) 1 hot tea 1 coke Ok cool. we got back 1 spicy bomb, 1 baked mussels, 2 spam with no sauce, 2 spicy tuna 1 ebi. HELLO! and we asked for the damn coke forever. to make it worse, she was speaking with a friend while on the job talking about how easy her job was. ummm...hello! you can't even get the order correct! 1 suggestion: Dear Genki, please tell your waitress Ariel to stop writing on a notepad with a purple marker. maybe she should use a pen...better yet a pencil for all her mistakes! ugh!
(2)
Sandra C.

The service was great but the quality of sushi was terrible. We ordered unagi and it looked like roast pork that came out of the refrigerator.
(2)
Tamara M.

Oh Genki, i love you. Yes there are many other great sushi places on the island. Yes which i have tried. They were good but i like that i can get just a few pieces of this and that here and dont have to fill up on just one kind of roll. My favorites and go too's are the stuffed mushrooms, string bean tempura, garlic seared salmon, spicy seared salmon and the spicy ahi tuna bowl...but of course i eat everything here. Cant get enough of it :)
(4)
Aaron C.

Terrible service! Will never go back! Only reason it got a star was because you have to put one in. Story is, my sister came late and they wouldn't even let her sit down. This place is all booths and it was empty anyway still they made her leave. We all left and went to zippys.
(1)
Santi T.

What's so exciting of watching sushi on color coded dishes rotating on a conveyor belt?!? I wouldn't mind if the sushi had a great taste but Genki Sushi tops the mediocre list! Ugh! Thank goodness they had seats compared to a place in Japan where it's standing room only! Depending on what color dish you pick up/order from the menu, the prices range from $1.50, 2,20, 2,80, 3,80 and 4.80. They also served fried items from $1.50 - 3.80, hand rolls $1.50 - 2.20 and of course desserts. They had a printed menu in front of the condiments and the waitress took our order of items not in rotation. The fish was definitely not the highest quality. The service was okay with constant refills of water and ocha. They had the typical sushi dishes with some local faves like spam, poke and hot dog sushi. Only in Hawaii!! After we left at 6:15, there was a huge line everywhere! I'm scratching my head wondering why these people would wait for such undistinguished sushi. My advice, walk 5 stores over and eat at Kunio's instead.
(2)
Cheryl S.

Genki is like supposed to be a fast food sushi place. Well that's the concept I had thought was their selling point. Unfortunately, here they are very disorganized and slow. If they could just clean and re set their tables as soon as a patron leaves I'm pretty sure their sales would go up at least 10%. Having to wait 15 minutes when I can visually see a lot of available seats that weren't cleaned is unacceptable. It wasn't as if they were short staffed. They were staffed properly, I just think they don't know how to operate efficiently. The sushi is ok but we didn't come here expecting a 5 star meal but more for convenience. I had to ask politely for tea 2 times it finally came a couple minutes later. I just think I had a bad experience but on a Sunday at 3:45pm that isn't their peek time you would expect the service to be different.
(2)
Jenna T.

This place is awful. We figure we get here early so we don't have to wait as this place can be packed at times. Got there early enough and we were seated quickly. Then it just went downhill from there. We waited at least 15mins just for a waitress to greet/acknowledge our presence. Don't know why what took so long since they were quite slow and there were more empty seats than filled ones. Anyway we placed our order which consisted of about 10 plates. *Note* As always, we order our plates even though it maybe already on the belt, but who in the hell knows how long those plates have been on there and usually when ordering, it's supposedly "made to order"...well we got one of our handrolls (after 15mins). Then we waited, and waited. They were not busy at all and it seemed as if the were more concentrated on putting plates on the belt than completing our order. 45mins later the waitress asked how we were doing and if we wanted to order anything...unhappily, I told her we were "still" waiting for our food and only "one" plate came out. 5 mins later they brought out our food one after the other. Unfortunately the hot items we ordered were cold (they must've got them from the belt and I know for a fact they did this for the majority of our dishes). My spouse ordered the ebi fry and when received we were in disgust. They must've rushed it since the inside was soggy and the shrimp was still cold. I usually am not this harsh with my reviews (see urbanspoon reviews) but the service and food was just unacceptable and this establishment really deserves no stars.
(1)
Kenny M.

it alright I don't really get full here and some workers are just so snobby and mean and they also give so little lemon for my water .
(2)
Marielle C.

HORRIBLE HORRIBLE HORRIBLE experience. Our server was very inattentive, every time we needed him he wasn't around and it would take us five minutes just to find him. We ordered chicken karaage and when we got it, it was cold so we asked for a new one we got another that was also cold, we asked for a third one and it took 10 minutes to get a fresh hot one. NEVER COMING BACK AGAIN
(1)
Alan K.

Conveyer belt fusion sushi is entirely about timing. I've always been some what of a snob when it comes to sushi. I rather not eat it unless I could visit a decent sushi bar. While the really good sushi is worth their weight in whatever precious metal, the pricing can be prohibitive. Recent years, I've developed a taste for the fusion stuff. So here comes the Doraku, Ninja, and the likes. I count Genki as one of them. I've been to 3 or 4 Genki restaurants multiple times. While the offerings are supposedly identical, the skill level of those actually making the sushi and the quality of the ingredients do vary widely, not so much by location but by the day and the time of the visit. Normally you would expect poor service when a restaurant is busy. But with Genki, you want the restaurant to be busy so that the already-made sushi turn over quickly. Of course, a busy restaurant needs a full staff who are working hard and paying attention. The bottomline with Genki is that if you go in on a day that has good quality ingredients, good sushi maker, good turn over of customers, good timing, and the sun and the star and the moon aligned, you'll have a good visit. Otherwise, it's a toss up. The food, assuming as it's best, is quite good. The star is the spicy ahi that is used in 7 or 8 sushi. Seared ahi and salmon are tasty. The deep fried salmon bones are great if you like that type of things. The chicken karaage is usually good if you order it fresh. The udon is a good filler at the end of the meal. I usually passed on the tempura as they are not that cheap. I would advise staying away from the cupcakes and Japanese soda too, not worth the money at all. And as with all fusion sushi, the sauces play a big part. You can either look at it as adding flavor or messing around but shoyu and wasabi alone don't cut it. While the unagi type sauces are always reliable, the mayo-based ones are sporadic. Beyond that, the choice is entirely personal. Like, Ninja, Genki should be considered either a family restaurant or fast food. You are not going to get excellent sushi. But on a good day, decent food can be had there. Besides, the kids will always be entertained. That alone is worth something.
(3)
Reuben R.

Do the other genki's have alcohol too...? I'm pretty sure they don't... but I never order any here anyway. I usually come here with my friend when we're on this side so she can go shopping. The last time we came, it was a moderately busy night and we had to wait about 10 min. for seats at the belt bar. As always, I tend to just order all the things I'm interested in immediately and not even bother with the belt. I used to order a lot of black plates because they'd have specials at different genkis. It seems with their new menus, everything is more streamlined. So... I stuck to red plates and below... so sad, I miss those tempura spicy crab rolls... Anyway... its alright. I suppose its better now than it was.
(3)
Todd T.

We went after the center closed at 6pm today, the wait was only about 10 minutes. We usually order off the menu. Since it was busy the order to some time. I ordered the spicy tuna bowl for the first time. It was good but had two scales in it. I thought it was odd to bite on something then pulled out a scale twice. Service was ok considering how busy it was. My wife order hamachi and when we got the plate it was dirty so we sent it back. I like the Ala Moana location better.
(2)
Grant S.

Genki Sushi Waikele. One of the busiest, most hectic genkis on the island. The wait is always long and its always packed even for being a pretty large store. My family are regulars here- every Sunday. Just like most Genki's the staff is quite young and inexperienced. Some of them are good, some of them not so good. I must say the food on the belt does look pretty good during the busy hours but ages quickly once the rush dies down. We usually get edamame, spicy tuna, chicken karaage, ebi, and ahi poke. Overall a pretty decent sunday meal especially with all the promos happening at Genki Sushi this month. Free yellow plate card with every $10 purchased, black plate stamp card and coupons from Midweek and Japanese magazines.
(3)
Cely H.

I'm a regular here. It's less than 5 minutes from the house and I'm addicted to their seafood salad nigiri. It's not the most glamorous of sushi, but it does the trick. The wait is always *super* long because it's in Waikele so I always ask for a counter seat which is only about a 5 to 10 minute wait. The waitresses do forget items sometimes. The last time I went they forgot my chicken karaage and the time before that they forgot my seafood salad nigiri (pretty much a sin in my book). One word of caution: Try not to grab anything off the conveyor! I never see these guys pull anything off the belt. I'm certified in sanitation (useless talent #56!) and that's pretty serious to me. How long has the raw stuff been out? How can they even tell which ones were brought out when? I don't even see temperatures being recorded every hour...It's sanitation anarchy!!!! I always order off the menu and get things brought to me fresh to avoid potential stomachaches. All in all, decent sushi and a decent experience.... if you know how to do it. Counter. Don't touch the conveyor. And seafood salad nigiri. MmmMm.
(3)
Lee S.

Cheap sushi in a "Restaurant setting" - so for what you get (service and food), Genki Sushi is worth it. I'd much rather come here than other comparable sushi spots (Kuru Kuru) for a reason I'm not certain of, even though Genki is priced slightly higher. The new system for ordering makes it a novelty to me - if I'm going to a "Restaurant" then I want face to face service with a human - not a touch screen. Whatever way, though, I'd much rather ORDER than take a plate off the belt. I'm not sure they put a time limit on plates they have on the belt, but, sometimes the sushi on those plates (especially the fish ones) look nasty. YUCK! All that said, if it's a sit down, decent sushi for a good price meal we want, Genki sushi it is!
(3)
Steve T.

Inexpensive conveyor line sushi with items like hot dog or corn sushi, They don't have the fancier items like uni but carried most of the standard sushi. The waiters are very helpful and friendly. The sushi on the conveyor didn't seem too fresh as some had made its way around several times and getting older on each pass. You can order any sushi on the menu fresh even if you see it going around on the conveyor. Not our favorite place for sushi but certainly a place to consider if you want to save money eating sushi.
(3)
Sheila Marie C.

I actually like this place! I never been to a sushi place like this before, I thought sushi places like this only existed in Japan lol. Anyway, I thought the food was really yummy, it is a really cool place to go to. Another thing I loved about this place is that I am actually eating "mindfully." Meaning, I am not stuffing a bunch of food at my face all at once. Since I am a bit picky...I just sit there waiting for the next wanted roll to come my way. Waiting seems to make me full lol. Anywho, I thought the atmosphere and food was good overall. I thought their seafood dynamite roll was amazing! I also loved their unagi roll and the trio roll as well. I really don't have much complaints about this place. However,they did have a red velvet cupcake which is a PLUS for me- but to be honest...it tasted okay. Lol So happy I decided to listen to my friends who love this place very much. It was a god recommendation :).
(4)
Savina C.

Haven't been to Genki for a good 3 months.. Boy has it change. This location is a decent size and we come here on a saturday afternoon. So of course you know its busy. Came with a large party and got a booth. Love our server! Despite it being busy she was very attentive and always checking up on us. I didn't feel rushed or was waiting a long time for my order. The menu also changed and soo much more options. One suggestion my friend had for Genki is having the menu up against the wall also and have the menu be foldable will make it easier. The menu is so clustered together that you might miss something. Which I did... Overall I love this Genki location thanks to our server.
(4)
Brittany L.

Right down the street from where I live. Sadly, it's a hit or miss kind of place. It's cheap, so you get what you pay for. I have had some pretty awesome spicy tuna poke bowls from this location, and they always have a good variety on the belt (not that I usually grab it). I usually get take out and the service at the counter is ehh. They have forgotten my order a couple of times.
(3)
Val D.

Genki Sushi or Kuru Kuru? Both have their own authentic sushi to offer. However, Genki's raw fish is a little on the fishy side, and their dishes are more expensive, so I wouldn't order the basic sushi again. They offer other dishes which were never offered several years ago, which are very tasty, and worth returning for: Seared ahi - 5 stars - although a bit expensive, the seared ahi was ono! Teriyaki beef or chicken bowls- 4 star - My sons loved eating the teriyaki bowl. It was only the size of that of a small bowl of miso soup, but very tasty. Salmon, ahi and other raw fish sushi - 2 star - I rather go to kuru kuru for ths because the fish here were fishy, and not fresh. French fries - 2 star - regular mcdonalds type of french fries, but over salted. I thought I was eating a salt lick. My son ordered 3 plates of shrimp tempura because he loved the taste, but they were $4 for only 2 small tempuras a plate . Because the sushi is a bit more expensive, so our bill totalled $60 rather than our usual $30 - $40 at Kuru Kuru. However, because the offer food other than just sushi, I'd come here again.
(3)
Shaldene B.

You want bad service come here. Especially if your the first customer that came in through the door. Waited 45-1 Hour for a ebi fry nigiri.
(1)
Jennifer K.

It's really quite sad. My friend who dislikes seafood and sushi is willing to go into Genki Sushi because she says it doesn't smell like seafood/sushi in there and it's not quite real sushi. Despite that, I quite enjoy Genki Sushi because it's cheap for when I have a fixing for sushi. I especially like this particular location more so than the others because although it is far from town, I always have great service here. It used to seem that they give bigger portions than some other locations in town but it doesn't seem to be so anymore. However, I love how organized they are. I really like how the label their items on the conveyor belt. I remember the first few times I ate at Genki Sushi with my family, we were constantly looking up different items on the menu to figure what it was. It got to be somewhat of a game for me and my brother. I also really like their specials. Although they are a little more pricy, it's good to have a little of a variety from what you normally order at Genki Sushis.
(4)
Sheryl G.

what: a restaurant that serves sushi kaiten style, which means that the sushi comes around on a conveyor belt :) something good: this particular location isn't that busy, so when me and my sister ordered take-out, it came pretty quickly! the food here is decent and good for a little snack! i do have my favorites and i always order the same things :) something not so good: i don't particularly like eating off the conveyor belt, just because i've seen people touch items and then put them back. that just disturbs me. so i always order take-out :) something to try: ebi fry & california roll
(3)
Maita D.

We were turned away today because they would not allow the food that my son with autism brought. My son had a food aversion problem. My other son and I wanted to eat there.
(1)
Frankie W.

Booo no more spicy bites anymore.
(3)
Remedy A.

Another previous review was right on the money when she said they have really gone down hill.. I would have to say the same. We used to be frequent G.S. customers.. that is, until the last time we ate there. Our waitress was terrible! We only saw her once the whole time and that was when she first sat us down and gave us our drinks. We ordered off the menu, and didn't receive our items until more than half an hour later (by another employee AFTER we had already complained about not receiving our food) and by that time our garlic fried chicken was absolutely COLD! Even after we complained, we never saw her again.. no apology, nothing. Just another employee handling her business. Maybe she was having a bad day.. but after experience.. we don't even want to come back.
(2)
Sheena C.

The last time I visited (not "ate" here, but "visited" here), I was with my son, girl friend, and her son. We walked in, ordered, and waited for about 20 minutes... in vain. Other parties came in after us and got their food. Long story short, I bit my tongue and politely complained to the waiter, still didn't get all the food we originally ordered, and then asked for a discounted check. The waiter took 1 plate (that my screaming child took off the conveyer in his hunger fit) off the bill and then started slamming dishes and throwing a fit in the most professional way he could manage. Yah, I'm never going back to this location again.
(2)
Sherman R.

DAMMMMMN!!! THEY SUCK!!!.. TALK ABOUT BAAAD SERVICE!!!!. They deserve NO stars. 5-15-11 First off, the waitress only asked us once if we needed anything. She never came by after that to look if we needed refills for water or tea. Then we ordered through the menu two items, but waited half-hr when she came by to ask if we needed anything (Seeing that i looked irritated). Told her that we were waiting for our order; she went in the back and came back to say that there's nothing in the back "so what was your order again?" she asked. Then the manager, in black shirt looked like she was trying to do everything - Cashier up front, taking phone orders etc. - Talk about bad management. So since our waitress kept walking past us, like she was afraid to come back to us, I walked up to the front to tell the manager we were waiting for our bill. She walked to our seating area and she made our bill for us (so now she's a waitress too). She didnt ask if everything was ok (granted she did look stress - but hell you're the manager, you should be running a tight ship). Anyway, i guess she looked perturbed that i had this smirk on my face but that's how i show my dissatisfaction discretely. She didnt even say thank you so that shows bad service in itself. But GET THIS....this is the first time that I had never left a TIP. THIS was the worst service ever....EVER. And its true, workers there are young, talking to each other, not customer service oriented. GENKI SUSHI WAIKELE - SUCK!!!! (close down already) KURU KURU SUSHI - WINNNAH WINNAH CHICKEN DINNAH. The way the economy is going, they should be giving customers good service. PS. Baskin Robins showed us better service....MY GOD.
(1)
Andrea J.

Don't really care for Genki's but I'll go if I have to. And it's the closest sushi place to my house. But why does everything have to be covered in mayo or teriyaki sauce. Gross.
(2)
Andrew A.

Overall (5/10) Food (4/10) - It went downhill FAST Service (4/10) - It is basically run by high schoolers Price (7/10) - cheap... But you pay for what you get. Place used to be good for spicy tuna, but last time I went it was pretty bad. I mean BAD. If you are looking for affordable kaiten sushi (conveyor belt sushi), kuru kuru would be a better bet. PLEASE PLEASE do not mistake this for top rate sushi, it is what it is, a cheap eat... that has gotten even cheaper in quality. Will I be back? NOT THIS LOCATION. maybe somewhere else is better
(2)
Azzi E.

This was the best Genki sushi I've visited so far. The conveyor belt was nicely organized with the plates, the service was good and the place was full (a good sign). The sushi was tasty. The only thing we missed was the empty container for wasabi that was rotating around and we had to ask for it from the waitress.
(4)
grace g.

Service here has gone down hill. Maybe it's because of the people that work here? Everytime I go in, the workers are busy chit chatting. This could be the reason why the food sucks, my waitress forgot our tea & takeout box. I mean, you don't have to take actual orders like in a real restaurant so, missing little things like tea, just calls for bad service. Also, when she refilled our water, the spout of the pitcher touched the water and lip of our cups. That is just gross! It's like having everyone in the restaurant kiss each other! Spend your money at better sushi places!!!!!
(1)
Ryan O.

Genki is a fast food style sushi place. I have many fond memories of chowing down at this place with friends back when I was broke and didn't know what real sushi was like. The prices have gone up a bit which makes it a little harder for me to want to come back even though Genki does still have that certain nostalgia for me. Their Karage is always a winner, spicy tuna goes without saying, the people are always friendly and I personally always find it entertaining the way they they hack up "irrashai mase!"
(3)
Christopher-desiree G.

Sushi craving... Gotta love their Garlic Ahi and Garlic Salmon. Then, there's the tempura green bean and stuffed mushrooms. Writing this just makes me want to eat again! Not all servers are friendly there, but we had a great server today! My compliments to Cyrus. Job well done. My brother had ordered chicken and the were out. Not too long after, he came back telling us they just got it in and if we still wanted to order it. Service with a smile. :) and tummy full and content. Be back again next week.
(4)
.Alan Y.

Conveyor belt food Eat what you want, it's cheap Bad sushi, I barf.
(1)
Janet S.

went for lunch today. the new design and decor is beautiful. love their new bullet train for quick delivery. staff great and friendly. very welcoming. my favorite is the salmon with cream cheese and onions.
(4)
Jennifer C.

I think some of these reviews for genki sushi waikele are ridiculous and OVER-EXAGGERATED! Why would anyone wait in the front for 15 mins?! I.. like any other NORMAL person would walk out if I waited for a host for more then 10 mins. I'm pretty sure with servers walking around the restaurant constantly SOMEONE would come and acknowledge your godly presence not to mention the cashier is only RIGHT next to the door. I don't think they'd be rude enough to watch you stand there like an idiot. Genki is a fast food sushi restaurant. Don't go there if you're expecting five star quality. Tables are constantly turning and the servers probably do get burnt out considering this location is prime and cheap so don't get mad if you walk in 5 mins before closing and get that rude glance. Yes, the staff is young but what do you expect? Would you rather have old people who would get your sushi there in twice the amount of time. I'm pretty sure old people couldn't keep up with this fast paced restaurant. I've gone here for the past five years and I feel that the food and service has improved so much that everything is just going uphill. Food: GARLIC SALMON. SPICY TUNA BOWL. VOLCANO ROLL. IKA KAARAGE. MOCHI ICE CREAM. mmmmm!! Atmosphere: extremely loud. lots of kids very fast paced. not a place to go if you're planning on staying for hours.
(4)
Paige Miki O.

First of let me state that i love Genki for all it's worth: affordable, casual sushi. not high end or high quality, but tasty all the same. no i'm not squeamish about how many times some stuff has passed me on the conveyor - i just don't take it. DUHHHHHHHHHH. but this location seriously takes on the cake on the worst Genki experience i'd ever had EVER. first, the booth chairs we were sitting at: the leather was so cracked it was scratching out legs and butts. some places at least put duct tape on the seats! not here though...so wear some denim jeans :P then our waitress FORGOT our orders...many times... i mean, come onnnnnnnnn. how many times do i have to order the same thing??? after ordering a salmon collar four times, and half an hour later, our dimwitted waitress comes back to tell us that the kitchen "only JUST informed me that we're out of salmon". pleeeeease, just admit that you forgot to order it the first 3 times and when you finally remembered, they were out. idk if this is lucky or not, but for the last ten minutes of our meal we had a better waiter due to a shift change. but what also killed our meal was that the guy making the sushi in the middle of the conveyor was making obscene jokes to the other sushi making guy. i don't like to hear/watch employees smacking each others a**es while i eat my sushi. at the end when we went to pay our bill, we tried to politely tell the cashier that our meal was unpleasant when she asked how our lunch was. we tried to be as nice as possible by saying "well, not so great", expecting her to ask "why". nope. she just said "oh........" and told us our total. needless to say, i wrote a loooooong email detailing our dismal meal. i don't want compensation, i just want them to know what's going on in that location.
(1)
Racquel S.

I don't get why all the Genki's can't team up together and make the same quality sushi.. Hmm.. I just don't get it and maybe I never will.. So after the Great Yelp Cookie Swap I needed something salty to even out my sugar rush so the bf and I decided to go to Genki at Waikele. When we got there it wasn't busy we got seated within 10 minutes. When we got to our booth there was still some leftovers from the past eaters on the table and some left on the chair. Really?? So I had to wipe it myself, I guess I had to work for my meal.. Ha! It was not worth working for! I ordered the usual spicy tuna, dynamite roll and seafood salad. I swear the sushi was on some kind of diet! They were wrapped so skinny it was just crazy, never seen such a skinny sushi before! I was so over it all I wanted was my waffle fish ice cream but again they were all out of it! Why can't they buy more or stock up if they know its popular?? I don't know all the answers I was just in need of some sushi fix but I should have shrugged it off..
(2)
Gretchen Q.

They've recently just stepped up their game. Conveyer belt is usually empty or filled with old dried out sushi, but now they fill it up completely with fresh appealing looking sushi.
(3)
Lana H.

Sorry to have to agree with the other yelpers regarding the quality of food @ Waikele. The got there about 11:30 a.m. so there was no wait for seating. The conveyor belt was starting to look fully stocked. Some of the sushi were not as tasty as I remember it to be. There was almost a difference in taste or blandness. Gotta say the chawan-mushi was pretty good. The karaage chicken was done just right. I've had it dry and tough here. But the 4th star goes out to our server Nicole. She was very attentive and checked on us before we had to flag her down for anything. We keep coming back because of the location and convenience but the food needs to improve!
(4)
Dustin W.

Whoa, after the release of the new menu, the quality went waay up. now that things have seemed to go back to normal and routine. The quality is down, the service is down and it feels like such a rip off.
(2)
Jboy D.

Poor service.the service is sub par and going down every time we go. It used to be our fav place to get sushi because its close but service is slowly slipping. Ordered chix karaage and waited 15 min only to adress it again and finally got Salmon karaage? AND it was cold. Not our first choice for sushi now.
(2)
Marichu Joy S.

I used to love going here, but then I noticed the quality of the food they were serving was poor. It almost seemed like they did not care about what they served because you can tell the food was sitting out longer than it should. When ever I go to Genki, I always make sure to order what I want to eat instead of grabbing a plate from the belt. The freshness of the seafood was not there at all. I think the fish may be previously frozen because there was a time the salmon from the salmon sashimi I ordered still had icicles. Things I like to order here: Salmon Sashimi Spicy Tuna Bowl Ikura Gunkan The plates are cheaper, but so is the quality.
(3)
Kimothy K.

Genki used to be one of my favorite restaurants. I recall tasty food and long lines as a result. I also thought the merry-go-round of delectable sushi made this place the coolest restaurant in town. Fast forward several years. There is no wait (a plus!), the conveyor belt is only 1/4 full, and I kept having to flag down our server although the place was practically empty. I was also disappointed to find that the Ahi Poke and its usually pristine bed of rice was drenched in sauce (ooh, salty!). Definitely not how I remember it. To make up for my disappointing sushi, I asked for some hot tea which would've been the perfect compliment to my sushi... if it didn't taste like soap. My bf agreed. Overall, the food was average at best. I always opt to order from the menu because who knows how long those plates have been circling the restaurant. Items that never disappoint: hot dog maki, kabocha tempura, chawan mushi, spicy ahi and onion salmon. Uninspiring food makes for an uninspiring review.
(2)
Michelle G.

Went here last summer... The last time I was back home. It's good for a quick eat. If you don't want to wait for your sushi, you could always choose from the conveyor belt which is fun. I haven't seen one of those yet in Vegas. Where I currently live. Don't expect top notch sushi, it's basically a fast food type sushi place. But it was decent. service at the time we went kinda dwindled the closer it got to closing time, they didn't even warn us they were closing soon. we were too busy catching up cuz I was having a mini reunion with my home girls. It's funny one of the desserts was a Melona brand packaged ice cream sandwich that looked like a fish. First time seeing that... It was kinda funny. will post pic soon.
(3)
Jonn D.

Rating: 3/5 Date(s) visited: many times. Food: 2/5 Service: 3/5 Atmosphere: 4/5 Price: 3/5 Parking: 2/5 Other Genki Sushi Location Ratings: 1. Ward Center: 2/5, due to service yelp.com/us ... 2. Ala Moana: 3/5, good service 3. Kapahulu: 3/5, good service 4. Lihue, Kauai: 3/5, good service This is the place to take kids when they want sushi. I prefer quality, rather than a conveyor belt carrying plates of sushi and other foods. With that being said, do you want the entire restaurant to attempt to pick something then place it back with their dirty damn hands? It's a somewhat of a good idea. Food: I've had way better. Service: No complaints Atmosphere: The restaurant is well lit and modern, but that still doesn't change the food quality. I don't see how the ambiance will affect the actual taste of the food. Price: Good, I guess...for this type of sushi. Parking: Mall parking.
(3)
Char D.

Okay, so I've been to this place 3 times since moving here in 2007 and each time I've told myself that I'm never going back. Tell me why I keep going back? Maybe because it's near the outlets that I shop at every week and because there are no other "good" places to eat within walking distance? The fish is not fresh and the pieces are skimpy. I ordered ahi and salmon sashimi... talk about disappointment. Although I did like their shrimp tempura... surprisingly. And there are always tons of chicken bowls on the conveyor belt!! Where is the sushi?? Isn't that why it's called Genki SUSHI?? Not much of a great variety. I would've given this place 1 star, but I guess I have to give them credit for being able to sit me down within 10 minutes. Maybe it's just luck for me. I never have to wait long. Til next time...
(2)
Cindy L.

Came in on a Sunday afternoon around 2 pm, there was not much of a crowd, although the place still had about 80% occupancy. There were some empty seats, however, the hostess/wait service just took a while to seat customers. We looked at the food that was on the kaiten belt, it looked like it has been sitting out for a number of hours, so luckily, the wait was very good in allowing us to order on the menu and they make it fresh. Although FRESH in the sense of low quality sushi, edible and won't get you sick, but doesn't make you want more. But I must say, Genki is one of the more affordable sushi place in town.
(2)
Troy M.

Used to love this place and wish i could give them a better rating. The seemed to have full staff yet the belt was only half full and we had to order our favorites which took a while to arrive. Seems like their prices went up. On the positive note that waiter was really nice and attentive. Spicy Tuna still as good as it gets. I would reccomend Kuru Kuru over Genki now ..
(3)
Kimberly L.

Genki sushi reminds me of why I haven't been to Genki in a good 5-7 years...the sushi is not that great. The staff is nice enough, but the sushi ingredients just don't shine. And the sushi tastes like it was made by a 16-year-old kid, which is probably was, because there are the kids in the middle of the conveyer belts, dishing out sushi. My main complaint is with the ingredients. The tempura shrimp, for instance, look and taste suspiciously like the skinny ones that come frozen and five for a dollar, "all you have to do is heat." And for the price, you get about half as much as certain other "fast" sushi places. The (only) upside to dining here is that it's bright, pretty clean, and kinda fun. Go here if you want to 1) spend too much 2) on too little quantity 3) sub quality sushi.
(2)
Christine O.

I already knew that the service is terrible, but I thought I'd give it another try since it's been several years... WRONG! We went on a Sunday around noon, and of course, there was a line out the door. The hostess was very nice and thanked us for waiting since she wasn't at the front when we walked in (a very good trait). After being seated for 10 minutes and still no server, I went back up to the hostess stand because I wasn't about to sit there for another 5-10 minutes wondering where our server is (no one should have to wait that long). The hostess was very apologetic and said she would get our server right away. Magically, the server came a few minutes after that. Not once did she crack a smile and when we finally ordered, we only got 1 of 2 plates (she repeated my order so she knows I told her 2)... Apparently the deal was, we'll give you one plate but you have to get the other off the belt. BS if you ask me. The garlic salmon wasn't the greatest and neither was the spicy ahi. The ahi wasn't even the slightest bit red, it was more so white, so who knows how old it actually was. I've gone to the Ewa Beach Genki Sushi and the service and food was much better. Next time I think we'll just pay more and get way better food (and service) at Kunio if we're in Waikele.
(1)
Melissa S.

We were lucky to go when it wasn't busy. We were immediately seated and our server was very pleasant and patient. I never get the items from the belt because usually the pickings are slim but this time there was quite an array of "fresh" made sushi on the belt. Plus! The only downside is that the spicy tuna had more rice then fish, but other than that i recommend this to anyone!
(5)
Jay B.

This is an alright place to go just for the sushi belt experience. I used to come here all the time but now to think about it, you can get better sushi rolls for the same price... All in all our bill for 6 people came out to be 150.. pretty good for HUNGRY LADIES!!
(3)
Kat A.

I only went here whenever my friends wanted to. I wouldn't really go here on a regular basis. Although, their salmon is tasty :)
(3)
Jill D.

Meh. It's that sushi on a conveyer belt principle here. If that appeals to you then this is your place. I prefer a more traditional ambiance and like to watch the chef make my sushi rather than imagine the odds of an establishment having a machine mass producing sushi. It's okay sushi and 3 people ate and drank (tea) for under $30 but it's definitely NOT where I would want to go if I was craving sushi. It's more one of those places where you end up at when no one can decide where they want to eat and you come up on it. Basically like the Zippy's of sushi.
(3)
Olivia D.

Sushi is overrated. Having revealed my bias, let me go into further detail: I especially dislike the "sushi" they serve at these popular conveyor belt joints. Their "sushi" never tastes like sushi. The rice is either too sweet or too sour--or both--and is always stone cold. No self-respecting sushi-eater in Japan would put up with cold, overly seasoned, cheap rice; why are they tormenting us with this stuff here? The toppings are even worse. The fish quality is poor, the fish is almost always warm, and all of the prepared mixed toppings are really, really sweet. I haven't had one piece of sushi that I've enjoyed at Genki. Even their logo is a scowling, angry musubi--that is clearly a bad sign. I resent Genki Sushi for helping to make cheap, overly-sweetened, low quality sushi the standard in Hawaii. I don't know if people eat here because of the low price, the accessibility, or if they really like the sushi. I hope it's not because they like the sushi.
(1)
Teresa G.

I come to this location because it is close to my house and I can walk off all the sushi I ate. There is plenty seating. I've been to places where the seating is limited and you end up waiting forever. I think the longest I waited here is 20 minutes. The staff is friendly and I love that they added udon soup to their menu. It gives us non raw sushi eaters more options.
(3)
Sara L.

Let me start off by saying I am not going to review the sushi because I am not that much of a fan of sushi. I do love how fun picking out food on the conveyor belt is for my children. The teriyaki chicken is fantastic and I enjoy the fried ebi as well. I also like the salad with the wasabi dressing although it can get a bit spicy at times (but hey, its wasabi). The service is a little under par since you almost have to hog tie someone in order to get them to listen to them. But if your looking for a cheap eats in a place that doesn't mind loud children, then this is the place for you.
(3)
Akiliano T.

i've had better... prices are ok sushi is not as fresh as i thought it would be
(2)
James D.

By far the best Genki Sushi location on Oahu. Its spacious, clean, modern and the staff is always friendly. Food is awesome and usually quick.
(5)
Steph C.

Wait wasn't long. Messed up on one order & just cancelled it because we had to go somewhere. Our waiter was nice though
(3)
Camille D.

Pretty good sushi, usually. Always go for the baked salmon and anything with spicy ahi. When it's busy, there's pretty fresh food on the conveyer belt. But if you go at a weird hour like 4 or 5, you can see the sushi getting old. When the sushi does get old, the guys who make the sushi usually just take whatever it is that's on top of the rice (say, spicy tuna) and they put it on top a new bed of rice. They could at least do this in the back so that customers think they're getting fresh food. Then again, everything there is in like.. small containers. So I guess it doesn't really matter. Wish they had actual sushi makers do it, instead of young guys. There's one guy with huge gauges, and at work he takes them off so it just loops there. So nasty to look at while i'm eating my spicy tuna. Over all, the place is gooood. It's "whatever" sushi.
(3)
K T.

I like the newly renovated Genki. A totally different place from before with touch screen ordering. Food gets delivered on the conveyor belt.
(4)
Terry K.

Started out heading for Kunio. Genki was empty so I tried it. Now I remember why I didn't go there. The fish was not as fresh as can be and the spicy tuna was well.... nothing to write home about. The old addage about "you get what you pay for" fits this place. And that conveyor belt. I wonder- do they keep track of time on the sushi and food rotating? The mayonaise could sour while going round and round
(2)
Lori C.

I love revolving sushi bars... love. My friend took me here as soon as I got off the plane and I was fricken starving. So I was happy to have something to eat. It was on a Tuesday afternoon during my first visit. We got here, told them our name, waited for a few minutes... then we got seated. Our damn waitress took forever to come and give us water/take our order, but whatever, I was starving and there was food I could grab as soon as I saw it so I wasn't too cranky about it. So after waiting for a good while she comes and takes our order... then comes back a minute later with our cups for our water. I got the calamari, garlic salmon, poke bowl, onion salmon, spicy ahi... and I think that was it. I was stuffed. Everything was pretty good, I mean, I didn't really have anything to complain about regarding the food. My friend convinced me to order some of the stuff through the waitress so it could be more fresh, but some of the food I just grabbed from the conveyer belt. Anyways, so like I said, the service was slow. There were probably a total of 5 front of house people working, and doing what? NOTHING. Just staring at each other, practically in the same area, and one of them was wiping down a counter. It was just so obnoxious because they were just so dumb. We even saw another table behind us trying to flag down a server. So finally after some irritation, we got a server, and got our checks. My total was only about 10 bucks and I was full, so I was satisfied. Came back here on a Monday night, the waitress we got was better and more attentive. Anyways. I would definitely come back here for a cheap meal, but don't expect the staff to be very intelligent (for the most part).
(3)
Tiani B.

most times its a long wait to be seated but on this check in we were seated immediately, YES!!! I always have to remind the server of something i ordered but never came just about everytime i eat here. i love the POPPERS!!! if you like mushrooms, you have to try it! My son loves this place so we are here often. On average, between him and I, I spend about $30. Anything to make my baby happy!!!!
(3)
Desiree S.

The service here is terrible. I have been here twice and both times has taken forever to get served. The sushi is not very good at this location either. The stuff that needs to be warm is cold and the stuff that needs to be cold is warm : /
(1)
Les U.

We've been coming here since it opened, mostly out of convenience. Be there by 6 pm for dinner or risk having to wait. Tonight they were out of ikura. What kind of sushi place runs out of ikura? The hamachi was very stringy, thinly sliced and basically very small. Both pieces combined would have still been smaller than the cut served at KuruKuru. Maybe its my imagination but even the piece of rice seems to be getting smaller. My favorite ika was good tonight, not fishy (squidy?), not slimy, just right. Our orders (other than what was on the conveyor) came promptly. Glasses of water were kept full but not to the point where they bothered you all the time. KuruKuru is better but we'll probably still keep coming here, mostly since its convenient. At least the pickled ginger is still free.
(2)
Anne B.

Love the service and the food especially the spicy ahi is awesome.
(4)
Kelly S.

CRAZY busy! Good thing I am HUNGRY enough 2 wait.
(3)
Jackie M.

WE LOVE GENKI. We eat here at least twice a week. We have three kids under 5 so it is a HUGE plus to not have to wait to order, and then wait for your food to be prepared. It's right there, already made, on the belt, as soon as you sit down! The kids love the edamame, the french fries, and the udon salad and they love to grab it off the belt (with clean hands of course). We gorge ourselves on Sushi for $30 for our family of five. It's the cheapest, healthiest place we can all eat quickly. We have always had great service here and they offer a military discount Monday through Thursday. Occasionally we have had to wait ten minutes for a seat (5 of us, you know) but it's still so quick and easy if we have the kids with us. The fish and other ingredients have always been of great quality here, and if you don't see what you want on the belt they are happy to make it especially for you, and it comes out quickly. My husband likes the cheaper plates but I like the fancy rolls and ust eat fewer of them because they have more food on them than the cheaper plates. They also have a lot of non-raw and non-fish items, like teriyaki chicken bowls and stuff. Every time we go somewhere else it costs our family 50 to 80 dollars and we always say, Man, we could have gone to Genki two or three times instead......lol :) :)
(5)
Kurt N.

it's just like the other genki sushi places. love the spicy ahi and spicy salmon.
(3)
Angry K.

I don't mind Genki Sushi, for the price, it's okay rotating belt sushi. The Waikele location is the worst location ever. The kids they hire completely suck at any kind of customer service, even when the place is dead. You have to ask for things several times, and almost always get a response with an attitude. They also blatantly bitch about their "crappy" customers to their fellow coworkers, very loudly. If you are forced to eat at the Waikele Genki, NEVER take anything off the belt. Always put in an order, because the stuff on the belt looks like it's been sitting there, going around and around for days. Yuck.
(1)
Beth B.

Great sushi joint for lunch or a quick dinner. You can order sushi or grab it off the belt. The prices are reasonable and the sushi is good. I would choose a different location if you are looking for a great sushi dinner but for everyday eating it's fine!
(3)

Q & A for Yogen Fruz

Is Yogen Fruz vegan?

Not all Yogen Fruz items are vegan. But you will find a variety of vegan options on the Yogen Fruz menu.

Where is the nearest Yogen Fruz?

Yogen Fruz is operating in over 1400 locations spread across 46 countries. Use our Restaurant Listings directory to find the nearest Yogen Fruz from your location.

Is Yogen Fruz healthy?

The primary mission of Yogen Fruz is to develop the brand as a healthy-choice lifestyle product. Hence, the restaurant serves sugarless, non-fat, probiotic frozen yogurt, smoothies, fruit cups, and yogurt available with vegan and non-vegan options.

Who owns Yogen Fruz?

Yogen Fruz is currently owned by International Franchise Corp.

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Yogen Fruz

Yogen Fruz is a renowned brand in the frozen yogurt industry serving healthy food choices to the people across the United States. The frozen yogurt franchise was launched by two young brothers in Canada during 80s. The idea behind introducing Yogen Fruz was to offer a great health experience and influence people to adopt a healthy and active lifestyle. Initially, the store offered made-to-order frozen yogurt cups and shakes. Today, you can order probiotic frozen yogurt as per your preferences. You can either opt for soft serve or get a mix of frozen yogurt with fruits. You can also try the vegan options available at Yogen Fruz.

Healthy Food Options at Yogen Fruz

Yogen Fruz came into existence with a mission to serve healthy alternative food products. The fundamental aim of this highly popular restaurant chain is to promote a healthy lifestyle. Yogen Fruz offers all varieties of frozen yogurt to serve people with different food preferences.

Address : Waikele Shopping Center,94-799 Lumiaina St
Waipahu, HI, 96797
Phone (808) 678-3180
Website https://www.genkisushiusa.com/
Click To Get Directions

Opening Hours

Mon :11:00 am - 10

Specialities

Takes Reservations : No
Delivery : No
Take-out : Yes
Accepts Credit Cards : Yes
Good For : Lunch
Parking : Private Lot
Bike Parking : Yes
Wheelchair Accessible : Yes
Good for Kids : Yes
Good for Groups : Yes
Attire : Casual
Ambience : Casual
Noise Level : Average
Alcohol : Beer & Wine Only
Outdoor Seating : No
Wi-Fi : No
Has TV : No
Waiter Service : Yes
Caters : No

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Genki Sushi

Waikele Shopping Center,94-799 Lumiaina St, Waipahu, HI, 96797

Genki Sushi Menu

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