This place isn't a bad place to hang out and grab a beer. It's clean for the most part. It can get a little hectic around football season and major sport events. That's to be expected for any B-Dubbs that every frequent costumer should know as common knowledge. The beer selection is ok. At least 15 taps. Mostly domestics. And of course the wings! Always on point. I come here for wings, not wraps or burgers! WINGS!!!!! I will admit, my three star rating seems low to me but four stars seemed to high. 3.5 for sure. Just an average chill place to go for good wings and beers!
(3)
Philip U.
my niece wanted to enjoy her 16th birthday there & we had a party of 16. we checked in and they told us it'll be an hour wait.... three hours later we were seated... nuff said... if they told us in the beginning that we'd be waiting for over an hour, we would of left... once seated, service was slow... orders was getting messed up. drinks late... uuuugh...
(1)
Heather P.
Very good customer service! We had Laurin for our waitress and she was very nice and professional!! The food was awesome and we are guarantee going back soon!
(5)
Misti C.
Nasty....Nasty.....Nasty! I ordered my wings well done and they were barely cooked. The skin was all slimy and the sauce just slid off. Our baskets of fries were more like the individual portions. The fried pickles were ok....The boneless wings were pretty good, but who can mess that up? But it's $100 lesson learned. It's back to The Shack or Hooters for this group.
(1)
Victoria M.
I've only ever been to Buffalo Wild Wings twice. My first experience was alright. But my recent experience just made me never want to go there again. I understand why people are so hyped about this place, it's a good atmosphere for a younger crowd, however, the staff SUCKS! Majority of the workers look like they hate their job and would rather be else where. My coworkers and I went to Bdubs after work last night. The hosttess was not very helpful in assisting us on a place to sit for our party of 7 people. All she said was that we could either seat ourselves in the bar area, or wait for a table in the dinning area. I had to consistently ask her questions because she made no effort to help, and all she did was repeat herself. As we got to our seats, my coworkers and I were trying to figure out what we wanted and the best way to devi up the check. We were planning on getting the 2 Large traditional hot wings, but didn't know how many different flavors we could make or how many wings came in 1 large. Our waitress was a full on Haole girl, with lots of attitude. She was very rude, never smiled at us once, she was pushy, and treated us like we were little children. When she came over, she seen our large party and immediately got annoyed. She asked how we were going to split the checks but we didn't know at the time, because we still didn't even know what to order. She was no help and she said it didn't matter what we wanted to get, all she wanted to know at that time was how we were splitting the checks. When we finally came to a decision on what to order, she SAT DOWN at our table with a smug look on her face and waited for us, like we were taking forever. I've never worked in the food industry before, but I know enough to know that it isn't professional for your sever to SIT DOWN AT THE TABLE WITH YOU. Like wtheck? We ordered our wings and she asked us what dipping sauces we wanted, ranch or blue cheese. I couldn't hear her because it's always so noisy at the bar side. So she got frustrated because nobody gave her an answer. She began going around the table asking every single one of us what sauce we want, and said "I don't want to bring out the sauce and you guys aren't going to use it." I thought that was funny, because she brought out like 10 ranch sauces and there were 7 of us. Did she really think we were gonna use all of those? No common sense that one. The wings were alright. I only liked the parmesean garlic & salt and vinegar. All the others were too hot or weird tasting. When it came to giving a tip, I was ready to leave her NOTHING. Honestly, some people may say that's mean, but hey, what is a tip for? It's when your server gives you good service, right? That's how I always saw it. She didn't deserve a tip, but my coworkers are too nice though and we left her a tip anyway. But that's okay, cause honey, we took all the wet naps on our table! Lmao! Thanks, but never again. I'd rather go to wing stop in Kalihi.
(1)
Krystle T.
I must warn you if you ever go to this BWW, and you have the server with the dreadlocks request to be moved to a different section! I have many years in the food industry, and I'm very disappointed with his customer service. He seemed like he hated life, and what makes it worse was he smelt like marijuana. This is outrageous! He should be drug tested! Highly unprofessional to be smoking weed before coming to work or who knows during his break.
(1)
Ash C.
Came here on a Friday evening with my girlfriends around 8:30 and didn't get sat for a little over an hour! We thought about going elsewhere so many times, but just decided to stay and prayed the wait wouldn't be too bad. WRONG. I was starving and thought I was gonna die from starvation. Not to mention, I don't know how many parties were no-shows as they were the smart ones to all leave, but even with all those no-shows, we somehow managed to still wait over an hour. Crazy. After we got seated, we were given our menus. I don't think they clean their menus because it was super sticky. Ew. And I don't like how close the tables are next to each other. Felt like we were squeezing through tables just to get to our table. Our server was friendly. He was patient with us as we were indecisive on what to order and was great to help give advice on what was good for us girls that don't like spicy too much. Our drinks and food came out fairly quickly. I do wish there was bread or something because I was starving after waiting for so long :/ But everything we ordered was delicious and the boneless chicken was very tasty. At the end of the night, I kinda felt sick to the stomach as we ate all fried food. Man, there went my diet! lol. If you like sports, this place is a great place to go as it's surrounded by a billion TV screens playing everything from basketball, wrestling, and even golf! Sorry, don't mind my comment. I'm one who doesn't believe golf is a sport haha. Parking at Pearl Highlands isn't too bad. But if it's ever too crowded, there's also the floor below near 24hours that holds a good amount of open stalls. Overall, I do like this location for the ambiance and the food. Hopefully once football season starts, we can watch games here...
(3)
Jerrae R.
Finger lickin', suck on the bone, good! Well...not really sucking on a bone but working on getting near the bone. Everyone who knows me will tell you that I have major chicken issues. I was not a chicken person and rarely wanted to eat boneless chicken. To be honest, bone in chicken grossed me out, still kind of does. I will eat the skin and skim off some meat and I'm done. It's all because I cannot stand seeing the chicken veins! It grossed me out so bad that the chicken would look uneaten, though I assure you I "tried" to eat it. I'm not sure what happened but I love these little chicken wings and drumettes! I actually crave BWW chicken almost daily. I've tried other places wings and I feel my phobia of veins kick in. My first time here, was right after having my surgery. As we walked to the bar (self seating) area to avoid the long wait, I looked around and boy did everyone's chicken look so scrumptious! While ordering I decided to get the cheese curds as I la la la love cheese and forego getting the boneless. I was going big or going hungry. I wasn't supposed to have anything spicy so being me I got the mango habanero (my doc was there, so...). People in my party tried to snitch me out to the waiter. Explaining doctor's order..no spicy. Our waiter was the bomb. He suggested the sauce on the side so I could control the intake. It was delicious! Been here many times now and I've tried many of their flavors, nachos, wedges and other dishes as well as their drinks. The sauces are tasty and when they say hot they mean spicy hot! If you can turn a chicken vein hating, deathly afraid of getting near a chicken bone person like me, into a person who craves your chicken.....BIG PROPS! I'll definitely be back soon and then again and again. The wait time is long, I suggest heading straight for the bar section as (knock on a chicken bone) I haven't had to wait. Mmmm, until we meet again Jammin' Jalapeno sauced wings..I'll be dreaming of you.
(4)
Matt B.
I've gone to Buffalo Wild Wings in five states and they're obviously very similar to each other. I've never gone to a BWW I didn't enjoy and I've never had awful service. BWW excels in the football, macho-beer-and-wings attitude. I am completely for this and wholeheartedly applaud this establishment. Their array of TVs allows us to watch several different sports and games at one time, regardless of where you sit in the restaurant. This one I went to in Aiea was no different. Despite Hawaii prices for the food, the chips and salsa and wings were the same everywhere. I usually test my limits and face the pain of eating the Mango Habanero, as this is a right of passage, but I decided to go with the Spicy Thai and Parmesan Garlic boneless wings. They best times to go are during the specials, such as 65 cent wing day or their other special days. The wait staff is numerous and they get the food delivered to you fast. The bar is always open seating and restaurant side is great for the kids as well. Keep up the good work BDubbz.
(4)
Dave J.
Who doesn't like Buffalo Wild Wings. I try to hit them up for "Boneless Wing" Thursday when I can. We go to this location because it's closer to the house than the store downtown. There's normally always a wait to get a table (sometimes we get lucky and get a seat in the bar area). Parking can be challenging since they share the parking lot with a movie theater and other stores. Pros: Good wings and good beer. Lots of TV's and always have multiple games on. Close to the house. Always had great service. CONS: Parking can suck and seating can take up to 30 mins+ especially if there's a good game on!
(4)
Teri Y.
Buffalo Wild Wings was on my "To Try" list for a long time, and I finally got to check it out!! First off, the place is huge! We were seated right away (it was lunchtime on a Saturday, and we beat the crowds, apparently). There was an option to eat in or go to the self-serve bar area. I'm not sure what that was about, since we ate in--I'll have to check it out next time. Don't let the name fool you, BWW has a very extensive menu, complete with salads, burgers, and of course wings! There are bone-in and boneless options, and a whole lotta sauces and ordering options. Personally, I was a little overwhelmed by all the choices! @Lisa I. & I took a while to decide, and started out with some fried cheese curds. Yummmmm. Cheese curds are already awesome, and add some fried goodness, and it's like fried mozzarella sticks with the curdy "squeak". They were great with or without the accompanying sauce. I liked them best plain. We also got a side of coleslaw "to be healthy" said Lisa. Meh, I'm not a coleslaw fan. We ordered the medium size wings (I think), which came with about 18 wings, a tray of carrots & celery, and both blue cheese and ranch dressings. That's a LOT of wings for 2 people to eat and there were leftovers! Flavors we tried: buffalo dry rub, honey barbecue and spicy garlic. All flavors were good. My favorite (and our server's favorite) was the buffalo dry rub. The menu states that the wings are "spun" in flavor. I have to wonder what that means...the wings themselves are not battered, but fried with just a touch of crispy goodness on the edges and the ends, which is just how I like them. They're generously meaty, tender & juicy inside, but not overly greasy. I noticed that there were way more "drummettes" than the 2-joined other wing part (what are those called??) in the order. This is great for the amount of meat you get with each piece, but not so great if you prefer the other part. The more wings you order, the more flavors you can get, and the trays each come with a little sticker on them in case you forget which flavor is which. Nice touch! Our server was very attentive and friendly--I love when they seem like they're enjoying their jobs! Napkins--key when eating with the hands--are large, and they immediately bring a few per person. When we asked for more, we got a nice generous pile. Just a little thing, but It would have been a nice touch to get wet wipes at the end of our meal (or in my case, just have a sink with hot water & soap right in the dining room...I am that messy!). BWW seems really family friendly. There were high chairs and something I've never seen before--2 families were provided a "rack" looking device on which to place their babies that were already in carriers. I thought they were so neat that I had to take a photo! Finally, I noticed on their website that there are special deals for bone-in wings on Tuesdays and boneless "wings" on Thursdays. Uh oh...I'm gonna have to go check that out!
(5)
Jessica W.
We always came to this location and loved it on a regular. We came today to watch a college football game and the service was awful. Not only did the service suck we had to basically beg for our bill. We found out they loved from a franchise to corporate office which apparently makes their service suck. This was the worst experience I have ever had at bdubs I don't want to go back until they get it fixed. We didn't get any napkins, carrots or an extra bin for our wing bones. You guys suck get it together.
(1)
Dennis R.
Well service here is going to hell. Walked in and no one greeted us or asked us if we needed a seat. I stood there staring at two waitresses and not even a "hello" or "be right with you" or nothing. They saw me and continued with their conversation with each other. Maybe they thought I went in there to avoid the heat and enjoy their aircon. After almost three minutes (yeah I timed it) of standing there I walked up to them and asked, "So should we just sit ourselves or what? Is the dining area open seating?" "Oh well the bar area is open seating. You want a table here? (Pointing to the front dining area)" I was asked. No $#!t I want a table here that's why I'm fricken standing here waiting to be seated. What a joke. We finally sat down and their waiters/waitresses look like they are all over the place serving tables not by sections but by random separated areas. Our particular waiter was all over the place and he took forever to get our order, get our food, check up on us if we needed refills, etc. Nice guy and all but the way they had him waiting tables he was just all over the place. Looked very unorganized. The wings and the rest of the food were still good so I'm glad they haven't gone down in that department. If you visit just go to the bar area. It may be more louder but at least the service there was better. Our last waitress there was named Stephanie and she's awesome. Hopefully you'll get served by her. Very friendly and talkative.
(2)
Ermie B.
Never patronizing this establishment again. As soon as we entered the establishment, the female host informed us it was an hour wait. No problem. We waited for one hour and forty five minutes. Really? Then we finally were seated. Whew, kinda humid in here. No air conditioning! What's up with that? We ordered food. A nice pleasant order taker perspiring profusely, shirt soaked in sweat. Thirty minute wait. Had a few drinks. Finally the runner comes back with food and throws it on our table. Food looked dried like it was waiting under the heat lamp for ever. "Suppose to be like that?". Food was horrible...... I dunno whats all the hype about....you're better off supporting a " local" sports bar were they still have pride in preparing their food.......#wontbeback.
(1)
Mrs F.
2 Stars* Only because the waiter *TRAVIS* that was serving our food gave us ATTITUDE!!! He also, ROLLED HIS EYES to us when we called for his manager. Seriously, who does that to your customers!?! I don't even know how he still works there with an attitude like that. Other than that the food was great and so was the atmosphere. Just a heads up! If your waiters name is Travis (On the FEM side), I would ask for someone else :)
(2)
Teri K.
Thought it'd be a long wait considering I went on Tuesday which is 80 cent bone-in wings, but they were able to accommodate my party of four right away! Loved the employees since my first visit. They're always cheerful & you're always welcomed since the moment you step through their doors. If you're planning on eating here, be sure to try the spicy garlic & garlic parmesan! Sooo yummy. Oh & beware of their mango habanero. Sweet...but you've been warned
(5)
Megan D.
I was told the wait would be 25minutes, wrong! During my wait I asked for a cup of water because I was dehydrated and it didn't come at all. The women at the counter was no help and the hostess was a clueless mess. Get it together!!!
(1)
Roxanne Lynn T.
This was probably my second time here since I don't usually come on this side too often but my friends wanted a place to hang out after a party we had gone to and we chose BWW to come and have a few drinks. It was a Saturday and we arrived around 3pm for a party of 4. The place was pretty filled but we waited 10 min or so for them to clean a table for us. Finally got them cool crown hats to wear! lol Service is everything when it comes to dining into a place. And this review is probably more for the service we received that day we came in. We were helped by Andrew and probably made our experience there enjoyable. His personality was friendly and entertaining. We were there for only pupus and drinks so he gave us recommendations and mentioned drink specials that was going on. But we should have more energetic waiters like him, maybe that will keep customers coming back. Food is pretty pricey in my opinion but yet it is a bar so expect to pay bar price food. There's lots of tvs surrounding the restaurant that will keep you sports fanatics entertained. At least this place is much bigger than the location in Waikiki. So overall good place to hang out with friends if you don't catch the peak times of crowds.
(4)
Sarah R.
Terrible experiences abound!! I planned to come here for my finance's 30th birthday party with a group of friends. They DO NOT ACCEPT RESERVATIONS, so we were forced to wait for 2 hours. We spent about $500 despite the lackluster service. The next day, I called to see if a specific football game would be aired at this location. They assured me that it would. After driving 30 minutes to get there, they dismissively informed me that it would NOT be aired. The manager, who was absolutely useless, even blamed someone else for the mistake and made no effort to make the situation any better. TRY WINGSTOP INSTEAD!!!
(1)
Tiffany R.
Great service! My ID expired and was still able to purchase a bottle of beer. Traditional wings were cheaper tonight. Wing sauces are okay, similar tastes to wing stop! The music and atmosphere is great. They have great taste in music!
(5)
kaiaka H.
What is that smell when you walk in?? Musky, oily carpet? Food is below average, our waitress was okay. Slow service... There was an older guy yelling and cussing, screaming at a manager right behind us. Manger asked him to tone down for other customers which was very considerate.
(2)
Andy F.
Our server Stepha was extremely friendly and helpful. Best service I've had in a long time. Drink specials were good and they weren't shy on the pour. Food was good too. Sam Adams Burger was very tasty as well as my wife's Chicken sandwich with peach salsa. I know, sounds gross but it actually wasn't.
(4)
Gene R.
Not bad for a few wings.
(3)
Christine L.
I was really disappointed with not only the food of this place but also the service. I visited this place a few weeks ago with a large group of friends after a movie. My first complaint is the menu. I know its a sport's bar but they have a serious lack of healthy options on their menu. A side salad as the only vegetable option was a let down. There were several in my party that couldnt find a filling meal here. One vegetarian option wont hurt their street cred. I ordered the lunch special of snack size boneless wings with honey mustard sauce. It came with fries or onion rings and I asked if I could have a side salad or fruit instead. Nope. No substitutions at all. Fine. The food came out and the server didnt remember which order was for whom so they stood there holding plates high in the air calling out loudly "Who ordered this?" Um, isn't it your job to remember? I tried my chicken and it was so far from honey mustard that I actually choked on it. It was like the chicken had been soaking in vinegar. Yuck. The server never came back to check on us so i didnt have a chance to tell her how bad it was. Finally when she can't to clear our plates i told her the food didnt taste right. She disappeared for a moment and then asked if id like a large soda for free to go. Like that was going to fix the disgusting uneaten chicken in front of me. I declined, paid the (overpriced) bill and left. Never again.
(1)
Michelle J.
This place is located in a good location. Not only can you get your shopping on but you can catch a movie as well. Parking is not an issue which is always a plus cause who likes to drive around looking for parking or even having to pay for parking down town. My friend and I went around 1130 it wasn't busy at all we were seated right away. We had a very energetic waitress she was friendly, loud, and just put you in a good mood. It always seems like it takes longer than it should to get your food being that most is fried and it takes no time to cook. For some reason every time I go my wings never come out hot like they just came out of the fryer. I mean if I wait I would like them to taste super fresh. But I mean really do you come there for the food or the sports that they have on their many tv's?
(3)
Timora M.
Came in today with a large party. Gotta tell ya I was a bit excited...wings before the 4th! Disappointed as I walked through the door and I can see staff and management eating on the food line. You can clearly see through the door of them eating food and actually licking their fingers not to mention only using paper towels to wipe afterwards. Hand washing must not be apart of sanitation or management does not ensure the proper steps are taken to protect customers. (Servsafe training is needed here!). Staff should be eating in break rooms. I would love to conduct a surprise inspection on this establishment.
(1)
Cindy M.
So I've been sitting here with my husband for the past 15 minutes, a dozen servers have looked at us and walked right by. Or even lowered their heads and pretended not to see us. At what point will anyone in this shit-for-service-circus-show actually stop and take my order? Or even welcome us and bring us menus since our table is currently lacking all such amenities. I would give zero but alas, Yelp does not allow it.
(1)
Charisse O.
Buffalo Wild Wings is a really popular restaurant in other states,and this is no exception in Hawaii. When we arrived here at BWWs, there was a huge crowd. The hostess told us that we could sit in the back area at the bar if we didn't want to wait, but when we went to sit down, the only tables that were open was covered in dirty dishes. So we waited in the lobby for a table in the normal dining. At this time, I saw this waiter take a cloth (the ones they wipe down the table) and wring out the extra water right onto the carpet as he continued to walk! How gross was that! No wonder why the place smelled weird. Once we sat down, the table had one less chair than what was needed for our party. I would think you would want to set up the table prior to seating. Plus there was napkins and crumbs all over the floor right under the table. This place is really gross. The food was okay. I think it's overpriced for the quality of food. My mom ordered some Parmesan flat bread, and it was way too salty. The rest of the meals we ordered were mediocre. The place is FILLED with TVs and projectors. If you are really into sports, this place is perfect for you. Don't come here if you want to have a decent conversation with your friends and family. The only good thing about this place was our waitress, Mia. She was really nice. So overall, I was not happy with our experience. I think the lack of cleanliness really got to me.
(1)
Josh G.
I came on a Sunday. It was not crowded at all and I had horrible service l. I had multiple problems with orders. I asked for naked chicken for my daughter, got fried. I asked the runner for another order with the correct order and he came back with the same tenders and added the friut. I had to ask the manager for my correct order and it finally was delivered. I asked for boneless, got Bone in. Drinks cam 10 min. after I asked for them. Overall horrible service. I could go on and on about the quality of service. I'll leave it at, no tip because it was not deserved.
(1)
Aries A.
I've dined in a few times but this is my first time to use their take out service. I called and Austin took my order. He was great! My order would be ready in 20-30 minutes. When I got there, my order was waiting for me. :) I know how busy BWW gets.. And not once did I feel rushed.
(5)
Jenny P.
I love the food here. I've probably been to this location 4 or 5 times. The service is okay, I recommend dining in the restaurant area, not the bar area. The service in the bar area is horrible, and all the times I went, it was super busy and the waiter doesn't come by often or at all to refill your drinks/check up on you.
(3)
Vincent T.
Good wings. You're gonna have to try a whole bunch in different sauces before you find your fave. The onion rings are excellent! The Spinach Artichoke dip delicious. I suggest eating lunch here cause they're specials are more reasonable than the regular menu items. It's just discounted a couple dollars more for lunch. Otherwise the atmosphere was good and our waitress was attentive and gave good service not to mention beautiful.
(3)
Jennie H.
This location doesn't have the best of ratings, and there are a lot of complaints about service, so I thought it important that I review TODAY the amazing service we had from Henry during our lunch! My husband and I have NEVER been to any BWW location, but my daughter, who is visiting from Alaska, insisted we HAD to try it. That coupled with multiple friends instagramming photos of wings led us here today. We found parking down near the food court, walked over to BWW, and were seated immediately. We were quickly brought water and other drinks were ordered for my husband and kids. Shortly thereafter, our order was taken. Our appetizer (fried pickles--yum!) came out quickly, then the rest of our food came before we had even finished the pickles. The food was nothing to write home about (the Thai Curry wings were pretty salty but tasted okay...I had a hard time with them being labeled as "Thai" when it was yellow curry powder used...it's just not what I think of as Thai curry). My husband's "Blazing" wings were good--spicy enough to clear my sinuses after one and leave him watery-eyed after eating a plateful. The food was fine. Salty, but fine. HENRY, on the other hand, was awesome. He was super attentive, friendly, and never left us wanting for service. He was funny and kind, and definitely made our lunch experience exponentially greater. THANK YOU! OH, big plus? They accept ID cards for 10% off the food bill!
(3)
Skyye S.
Normally we don't have a bad time here but the last time we went it was awful and after a great experience at another restaurant there is no need to go back. Started with them having nothing. We came in for some newer items and they didn't have either so we settled for mozzarella sticks and a different drink. We both got the same drink and they tasted completely different. Mine clearly had a lot more alcohol in it and my husbands was watered down. I ordered a chicken sandwich with ranch. When it arrived it had a chipolte ranch on it. I informed the waitress and she just asked if I wanted a ranch cup. No I want wanted the sandwich I ordered. So she gets me a new sandwich and there is no sauce on it at all. Wait for her to come back and she brings a ranch cup. The manager was informed about the issue and we received a discount but certainly not worth the messups and the lack of products.
(1)
Crista P.
Alright so I tried this place again, EVEN THOUGH I said I wouldn't come back, we were craving wings and of course it's like 80 cents today we had to come. Service: This time around it wasn't too bad, we saw there was a wait, so we walked to the bar to see if there were any open seats. Unfortunately no seats were open, we decided to go to the front and put our name on the list. It took maybe about 10 min to be seated which wasn't bad either. Our waiter was super friendly, he was quick with service. One downfall was I had to wait to get my drink refilled, I actually had to ask a passing waitress to get me a refill. Food: We decided to order the cheese curds which are fantastic! We got the basket of french fries with cheese, we ordered ten sweet bbq traditional wings which were really good, 5 honey BBQ and 5 lemon pepper traditional wings! Everything tonight was pretty much good. I really enjoyed the lemon pepper wings, it had that citrusy taste that I love so that was a major plus! Will I be back? Ah if im in the area I wouldn't mind giving it another try, any place with wings lately has been a craving so yes
(4)
Evan M.
Always drove past this place, and was curious how this nationwide chain was like. Thursday night was pretty busy, with a 30min wait, but there was apparently a $0.80 boneless wing special that helped make it better. The artichoke dip appetizer was good- mostly the pita chips were what I thought stood out. It was not too hard or soft, and and had good flavor on its own. Of the boneless wings, we got the 6 least spicy flavors and seasonings. The only real winner to me was the Parmesean Garlic. We liked it so much, that we even ordered the ones with the bones, which we liked even better. I realized that the boneless had a bit too much crust for my liking in comparison, which makes the flavors more dull. I would be interested in trying all the flavors again with the bone. Dessert Nachos were okay. The cinnamon "nacho" chips were a little bland, and the saving grace was the little balls (cheesecake balls??) in it. Would recommend getting that separately if possible!
(3)
Mike R.
Good wings
(5)
Michael M.
It's B Dub, good place to come for food and drinks and watch sports. Bad thing about this place is that it's stuffed in between everything else including an awesome theater and base housing, so it's always so crowded with so many people. Expect a wait on a table especially if you come with three or more. Parking is ridiculous and good luck getting in or out!
(3)
Anson H.
Went here earlier for satisfy some cravings. Colleen was helping us with take out and I'm not sure if it's her first day but she took over 5 minutes to take our order and repeated it 5 times finally getting it right the fifth time. Then I Paid in $1 bills and she laughed. I felt offended like my money isn't good enough. I work in the hotel industry in a tipping line of service and was trained to never laugh at a guest. After handing her my money, she laughed more and started to count it. She didn't even double count the amount I gave her and told me I shorted her $2. I hope management reads this and handle this situation accordingly. She was unprofessional and rude.
(1)
Christopher D.
Craving wings for lunch after dropping off someone at the airport, I chose this location over the Waikiki one due to parking being free and easier. Pleasant host upon arrival who directed me to the bar since I was dining solo. Bartender was immediately available, friendly and explained the specials of the day. Tuesday is "Wing Tuesday" where they discount the price of the traditional (bone in) wings to .80 a piece. They also run lunch specials for under $10 on weekdays. Tons of good beer on tap and in bottles. A mix of local craft, national breweries and imports along with the watery, Nascar style beers like Bud Light and Coors. I never understand why a bar would carry Bud Light in both bottles and on draft...wouldn't they rather serve more brands instead of double stocking the same beer twice? Best part about the wings was the selection of sauces. Everything from mild to sweet to salty and "burn your lips off" hot. I went with three of the spicier ones and the "mango habanero" standing out as the one with best flavor with good heat. The actual wings were good, not too small, meaty enough and cooked well. The bartender was great at her job. She was engaging, which is rare in today's world mainly because people are on their phones and not actually talking to bartenders anymore. It's nice when they notice and take the time to talk...they're not going anywhere, so why not entertain themselves and the guest. She was knowledgeable of the menu, beers, company history, etc. She checked back on the food, refilled drinks in a timely manner and was quick with the check processing. Awesome service. The place is huge, has a TV on every inch of wall and was staffed appropriately. Bathrooms were clean, well stocked and, something I love, had HOT water...most restrooms only have cold. I was given a sincere farewell and thank you by every staff member (5) on the way out. My experience seems to be different than some of the other ones on here. When craving wings and good beer again, I wouldn't hesitate to drive over to Pearl City to this location.
(4)
Jade S.
Apparently tonight was UFC night where you had to pay $10 cover. Got here around 7:00 pm (07/11/15). There were a lot of people waiting outside like normal, so I jumped out of the car to put my name down while my boyfriend went to find parking. Being the introvert that I am, I didn't really bother looking up as I walked into the entrance (which the doors were wide open so I just walked in). A male waiter/hostess was walking out of the entrance as I was walking in & I almost bumped into him. At the time a man was asking about his wait time & the waiter said he would check. I took three steps in to the door & a big security guard steps in front of me & says, "Ma'am, you can't be in here." I didn't question why (my mistake) so I just turned around & walked out. As I was walking past the restaurant I noticed a handful of letter sized paper on the windows saying, "UFC Night, $10 cover." Seriously, the lettering was pretty small. First of all, why in the world was I turned away by the security guard? Are only certain people allowed to enter & pay cover?! What if I did actually want to pay the (ridiculous) $10? I mean, I am speaking before I know my facts but I felt offended by the security officer after he wouldn't let me even walk up to the hostess area. Like I mean, how did everyone else get in? Why did he turn me away but not even ask if I wanted to pay the cover & eat in their establishment? Could someone please tell me what's the policy on UFC nights or any other they charge cover for?
(1)
K C.
This place is really great, to hang out and chill with friends...UNTIL..u try to order something off of the new menu... With all the items they don't have! Unbelievable! I have never tasted the buffalo Mac and cheese because it is ALWAYS OUT! So I tried the flatbread pizza thing, half of the toppings were out... So I asked for the pastrami pretzel Sandwich...NO PASTRAMI!!! Why even put the menu out!Other than that...our waitress Megan was outstanding!!
(2)
Ryan S.
This Bdubs is a million times better than the Waikiki one. With that being said, I was a regular especially doing take out on Thursday and let me say probably 25% of the time on take out I had an issue. Usually they would "lose my order" (i dont know how if you put it in your computer but okay) so theyd have to put it in again once I got there or they would tell me 15 minutes and itd be 35-40 minutes id be waiting for my food. Now eating in, I never had an issue. Always good service. Food was good (although they were usually pretty stingy with the sauce but theyll bring you more if you ask). Bigger than Waikiki's and it feels like the ones stateside. Good crowd for football and fights. They have a younger female manager also and whenever I would have an issue with the carry out she was always extremely polite and apologetic. I even recieved a free meal once. Kind of surprised me but she was really awesome (maybe she knew I was a regular, I dont know but either way it was cool). This store is only like 3 years old (I think they opened June 2012...) so maybe it was still working the kinks out. If I still lived here I would still be going here all the time.
(4)
Amanda Y.
I came here on Sunday afternoon around 3:15pm. It took them 40 minutes to seat 2 people. During the time that I waited I watched as employees gathered around the take out stand talking story and occasionally folding napkins, as many as 5 of them at a time. While this is going on half the restaurant is empty along with there being many open seats at the bar area. You would think there wasn't enough work for all these employees since so many of them had better things to do then serve customers, however there were at least 10 people waiting to be seated. All probably wondering like myself what was taking so long. When we finally got seated the waitress said, "hi loves". I'm sorry I don't know how you find that to be an appropriate way to address a customer. Then she continued with this after my father ordered saying, "okay love". Who addresses a customer like that?! How does that sound professional or appropriate? This "you still doing okay love" to "how's it going loves" went on the entire time she waited on us. The food took another 30 minutes to arrive and the waitress cited problems with their tickets not printing in the kitchen as the reason for the long wait. The food was good and I love the mango habanero sauce and potato wedges. However, even though the food is good the service is greatly lacking. In total from the time I put my name in till the time we got our check and paid it had almost been 2 hours. With over half that time waiting to be seated and to receive my food. I will not be going back.
(1)
Raelyn B.
I remember coming here a few times around the time it first opened. Their service wasn't great and I forgave them for that because they just opened. I remember when it was only on Tuesday when they had their wing special. I tried mango habanero and it wasn't spicy at all which was weird, it usually leaves a lingering hotness after a few bites. The size of their wings weren't comparable to Waikiki's location and neither was the amount of sauce - definitely not enough. I've been here on several occasions.. Just because with a few friends, for lunch after a group meeting and late dinner. I don't usually get the same waiter because I don't go at the same time or sit in the dining area or at the back seating where you can sit yourself. Going here and the Waikiki location I learned that it's faster to just sit yourself and find a table in the back. The wait for the dining area can get ridiculously long even if there are tables open when you put your name down. So because I don't really like to waste my time, I find a seat in the back but beware - they might not notice you. A few times it took us awhile just to get water or our drink order. I understand it would take long to take our order because it's "busy" but just as I was deciding on a final selection I don't appreciate my waiter leaving our table to speak with another table when another waiter is helping them. That turned up my fire and my deciding factor that Waikiki is my favorite location. If it wasn't for my love for buffalo wings and a closer location to where I live than I'd give them a one star. SIgh*
(2)
Lapataume M.
The night we had a going away get together for one of the gals it was nice,clean,food was awesome,lava flow was mixed good,just the wait for a table was long BUT I could see why cause we stayed there from 9p till closing.
(5)
Mac J.
Great service if you sit at the bar. Remember to tip the bartender. It's common courtesy for anyone sitting bar side having a meal to tip. Meals come out faster when you sit at the bar. Or at least it feels that way while having an adult beverage. 4 stars for great service at the bar and meals come quick. Tipping the bartender helped motivate their service and the drinks... sometimes poured a little heavy and once in awhile a larger glass/mug.
(4)
Divina R.
I usually get extra crispy. Favorite flavor wings: garlic Parmesan, salt and vinegar.
(3)
Rissy B.
Today was busy and we waited for 30 mins, we didnt mind. The waitress was nice for getting me a new glass of water after noticing somethn in my drink, and also got a discount for it.
(3)
Chris T.
The service was slow and I was given ketchup packets to use instead of a ketchup bottle. Not to mention the hair I found in my sandwich. The waiter said he hoped the day would go by fast and it was too busy.y husbands wings were half covered in sauce and it took 15 min. to get his side dish. Never again!
(1)
Debi V.
This is a great place to have lunch and watch the game, which we are doing right now. The food is good and our server is right on top of things! A lot young couples today with their children, enjoying the game and food. The atmosphere is casual and you can come as you are, no need to dress up. Their menu includes chicken wings with different bbq sauces, lots of salads, burgers as well as children's meals.
(4)
Tiffany-Nicole G.
Our experience here was nothing fancy. The wait wasn't too long because we just scouted seats in the bar area. Even our server gave average service. There is plenty of room in both seating areas and TVs everywhere. You can even watch big games or fights/matches for a $10 charge. There's also entertainment in that you can play trivia against other BWW guests. Just ask the server for a console. I love their every day specials on beer and appetizers (evening only). I recommend the following: - Fried Pickles (appetizer) - Traditional Wings (the following flavors are Nikki-approved) * Salt & Vinegar * Spicy Garlic * Asian Zing - Huckleberry Lemonade The food was great except the celery. What really irked me was the celery I was served. I uploaded a picture. Most sticks still had dirt on it! It wasn't washed properly. It was gross. I wiped some of it off with my napkin and the color was brown, black and green. EW. /: Overall, I think I'll be sticking to the Ala Moana location. Servers there are more upbeat and friendly and the celery seems to be washed properly. (:
(2)
James S.
Been here twice, both times were not great, not even good. But I have come up with a way you can maximize your experience. Get bottled beer, their beers on tap taste like they don't clean their lines. It smells and tastes skunked. Order appetizers as your meal, they aren't half bad. Avoid the wings, they taste like they were frozen then thawed then frozen again then cooked frozen. Sit at the bar instead of tables. The bartenders will give you better service than the actual servers.
(2)
Jodi L.
Good food... Good service... Atmosphere is up-beat and friendly. Cheesecake Bites ROCK!
(4)
Jozlyn H.
So..... I'm updating my review because I've had absolutely awesome service from two of their servers.... keolu and Anne. I've been here with parties from 5-20 and they have been on it.... Service from those two servers especially with 5-20 of us with separate tabs each person .... They were always spot on and quick! Their food Is well known nationwide so I don't think I have to review on that but my favorite is the garlic Parmesan and the salt/vinegar one.... Ya weird but I like it. I'm glad they improved on service... And I'm glad I always happen to have Keolu or Anne as my server. They actually made me a regular at this place now :)
(5)
Greg C.
I'm not thoroughly convinced this place is all it's advertised. Sure, lots of televisions set to sports programming. Sure, lots of buffalo wings in varying flavors. Sure, lots of sports fanatics in their Forty Niners or Seahawks jerseys. However, the wait to get in on any sports event day is way too long, the prices too high, and the portions too small. If you want sports-related atmosphere and don't care about the wait, the price, or the quantity of food, then this is for you. Perhaps I'm just getting bitter in my old age!?
(3)
Maria R.
My friends and I decided to try this place out after returning from Kunia (we met with someone from Craigslist to buy something) because it was a Tuesday and we had not tried this location aside from Waikiki. Upon arriving the location, we could tell that it was a busy day since there were a lot of people loitering in the parking lot dressed in snazzy clothing..and some are well.. inebriated..we immediately assumed that eating here might not be a great idea. We were greeted by the hostess and immediately tells us that it will be a 30 minute wait for the tables. My 'breasties' and I looked at each other, which obviously meant "Hell no we are not gonna wait that long".. the hostess got the hint then suggested that we were able to seat ourselves (if we find a table). We didnt want to wait so we weaved through the dining area, dodging strollers, waitresses and drunk people... and omg let me tell you... it was HELLA STANK I THERE. The bar seating area was full and it smelled like vomit, body odor, and food. Thats a bad combo right there. We didn't find any seats so we left the establishment and decided to go to Waikiki since we were heading home in that direction. On the bright side however, BWW is a great addition to this complex because it has people flocking here, which is great for business in the complex. Many of the people who live on the Westside can actually enjoy BWW wings instead of taking a long drive across of town so that definitely saves them gas nd money. Important tip: their tuesday deals with the .75 cent wings is replaced with .80 wing tuesdays because (im assuming) of economic issues. Also if you're feeling playful then try the "trash can". Teeheee make sure you have lots of money because beer and drinks can be expensive!
(2)
S B.
This is like any other BWW I'm sure. I would recommend coming on a Tuesday, but be ready for long waits in line.
(4)
Stephanie L.
Horrible service and apparently this place is B.Y.O.U. (bring your own utensils)!! Ok so I've given this PC location a few tries... The first time I came was shortly after they opened so I excused them for the bad service. The second time, I came to meet friends for late night happy hour when these 18-21yo waiters were only interested in hitting on one of my friends, who looks 10yrs older than them; we did not appreciate getting dirty looks from the tables around us since they were being neglected by the servers. But my last visit totally turns me off to this place and I don't think I'll be coming back! I came here for lunch on a Monday with my cousin and we were seated promptly since it wasn't very busy. After our waiter came by with our drinks, we didn't see him again for another half hour to take our order. We ordered the small portion of wings, the chop salad w/o cranberries, and a flatbread. Pretty simple items, right? Well it took another half hour before our food was brought to us. I noticed that my salad had cranberries on it, but no big deal cuz I'll just pick them out and I didn't mention it as they set our food down. Then as soon as the waiters leave, I realize we didn't get any utensils or napkins. I waited a few minutes and tried to wave someone down unsuccessfully, so I eventually dug out some wooden chopsticks from my purse to eat my salad. Only towards the end of the meal did someone come to check on us, at that point I was able to ask for napkins, and to-go boxes because I just wanted to get the heck out of there! I haven't been to the Waikiki BWW, but I highly recommend avoiding this Pearl City location!!
(1)
Ashley T.
Horrible! Just plain horrible take out food! Its like they don't give a crap about the take out food because we're not "tipping" customers I guess!? Ordered 6 medium traditional wings to go and they barely had sauce on them. I couldn't even tell that there was any sauce at all! Then I ordered a side of coleslaw for my boyfriends honey BBQ wings and they gave me a tiny thing of coleslaw in the container that they put the sauce in! I couldn't believe it when I got home! When you dine in they give you a nice bowl of it. And I specifically said a side of coleslaw the big one. I always eat in and they are pretty decent most of the time as long as you don't go during their busy hours. But it wasn't even busy when I ordered it and picked it up. She said it was going to be done in 10-15 minutes which it was, and that's about the only positive thing I have to say about this take out order. But it could be because they hardly put any time into the order itself that it came out on time. I will never order take out from them again. I'm debating about coming back to dine in as well now.
(1)
Raquel B.
Absolutely love coming here and eating those delicious wings. Went there last night with my family and it was amazing. Yes this is a chained restaurant, but I don't mind as long as the food is awesome and it was. I don't have a single complaint other than the menu being very limited, wish they had more options for the entrees, but it is bar food after all. So yesterday we tried the onion rings for the first time, sooo good! We also had our favorite appetizer: spinach artichoke dip. For the wings we had a large order (comes with 24) we decided to do boneless (6 Asian Zing, Spicy garlic and our favorite Parmesan garlic)...finger licking good.
(4)
Zee A.
Went on a Thursday evening about 7pm and the hostess said it would be a 45 minute wait. We were called on at the 45 minute mark at taken to our seats. We were promptly greeted by our server Ryan. Ryan was friendly, knowledgable and attentive to our needs and of course the food was delicious. Thank you Ryan!
(5)
Jessica M.
I went with one friend. Right when we walked through the doors the horrible mildew/rotten smell of the place hit us. We should have walked out then and there. As we walk in the waitress tells us, "You can choose to sit at the bar or sit at a table". She seemed very demanding, no welcome greeting at all. I said, "A table". She talked to another waitress. And then said, "follow me". Anyways she was looking back at the other waitress. They said something in confusion, the other waitress said, "No". Anyways she ended up directing us to a table. Seemed like a dirty place...lots of empty tables with dirty dishes just piled up, paper towels on the floor. Right when we were seated a male waiter comes by and asks what we want to drink. And I asked him about a coupon I got online that was sent by Buffalo Wild Wings. The waiter told me I needed that restaurant's email address to send a copy of the coupon to get the discount, and that he would ask the manager for the address. ?!! I've never heard such a thing. Later the waitress came by and took our order. I told her it was my birthday and asked if I got any specials. She said, "No, unfortunately there are no specials for birthdays, everyday here is like a special birthday." ?!?! RUDE! She didn't even fake a smile, and say Happy Birthday!. I've never been to a restaurant, where the waitress does not do that. How much effort does that really take? That is part of their job...being welcoming! When the food finally came, it was gross salty and saggy. There was also no carrots or celery. I always remember that coming with wings. The cheese curds were eww...dry. And the mushrooms were way too breaded. The male waiter never came back with the information about the coupon. So I decided to hand it over to the female waitress, and she was able to process it...after standing there for forever looking over it...like it was a fake. It was only for a free appetizer, and we didn't even eat all the nasty cheese curds. Overall this was not a good experience. I will never come back here. And it is a shame, I don't think I will give another Buffalo Wild Wings a chance. The staff is very rude, and none of them had a smile on their face...not even a fake smile. I walked past a group of waitresses/waiters by the restroom. They were standing around the register looking board and not wanting to be there.
(2)
Jenn Y.
Poor customer service very slow Cramp I came here with my family and they only gave half my order. They said they will bring a booster for my baby but they gave it to another family. The sauce on the wing was very little. The waitress apologies for the kitchen being slow but she didn't even refill our drinks!!!
(1)
Megan C.
We showed up for morning football at 9am. They were only serving breakfast and it was overpriced and terrible. $9 for a terrible burrito, wtf? On the plus side Meghan, our server, was the best we ever had. Super attententive and very apologetic to make up for the terrible breakfast food. Stop serving breakfast, serve wings at 7am an give Meghan a raise! We will be back just to see her for sure!
(3)
Jossi M.
Really bww!? I was seated at a dirty table. There was a wet spot my friend put her hand into. The entire time I'm eating there are two dirty tables next to me. It's 12:00am and not that busy. Staff are sitting down chillin while the tables remain dirty. Thank goodness I like the wings.
(1)
Manae H.
My ratings aren't going to matter because people will still go there. If you get a side of fries, expect to pay $4 for a handful of cold ones. When you order wings, they will be bone dry unless you ask for extra wet. You will then possibly get minimal sauce. Always have bad experiences with their to go service
(1)
Luis R.
10 percent military discount. I believe this place taste better than the bdubs downtown and the wings are bigger. Had no problems this visit and the server Jocelyn was great and took care of us. Wings and beer not much to write on. Four stars because this place has gotten expensive. The best time to go is during lunch (1100 - 1400) as the specials are way worth the price: wings, fries, celery, ranch and a coke for less than 10 bucks. You can't beat that.
(4)
Ashley M.
Who doesn't love BWW?! So glad they opened up a location on the west side, that way we don't have to drive ALL the way to Waikiki just for some wings. Located right next to the Regal theaters in Pearl Highlands, and it's loaded with LOTS of parking. I personally like to park on the second floor cause sometimes it's a lot easier to find parking down there, then catching the escallator right on up. For some reason, like everyone else, we always come here on a Tuesday night & it's always busy, especially if you got a group of friends like mine...we always have 10+ in our party so our wait can sometimes go for a good 2 hours. My favorite? Their garlic roasted mushrooms for appetizer, and their garlic parm wings!! I like to eat my wings with a side of rice, but sometimes it's mushy and it kinda disappoints me, cause I'm quite picky with how my rice is cooked. Customer service is usually awesome, especially with us having such a big party, but of course, we have to realize Tuesdays are one of their busiest days, so we have to be compassionate towards them, if the customer service isn't.
(4)
Azadeh K.
First time coming here due to one of my wife's best friend for buying us a gift card to Buffalo Wild Wings for Christmas (& we decided from all days that today would be a perfect day to use it! Ha!) Located in the Pearl Highlands Shopping Center (next to the Pearl Highlands Movie Theaters) the sign is pretty huge, it's kind of hard not to spot it lol It's super spacious on the inside (which I have never realized how big the area was!) I like how they separate the bar area with the dining, but you can seat either sides even if you have kids or whatnot (we went during the day and on a Weds) so we decided to sit at the bar center (high chairs location they call it) you pretty much don't need a hostess to sit you down, you take your happy butt at the end of the area and place yourself wherever you want to sit (which is good, I basically don't mind) there are TV's In every corner of the wall that no matter where you were sitting you pretty much had a good seat to watch any of the sports that were on! As we were seated our waiter Gavin greeted us & introduced himself, he was extremely professional & super friendly, asking if this was our first time experiencing at Buffalo Wild Wings (this was my first in Oahu & this was my wife's first time ever!) so he was super cool to go over the menu with us & what his preferences were on each section of the menu (appetizers, main dish, desert, beer) & the special of the day (Wednesday Special was cold draft beer for $3.99) so I was extremely impressed with how he handled everything in a professional manner, he was definitely the best! Okay! Now let's talk about food! Appetizers - we decided to get "Artichoke Dip" that Gavin our waiter recommended! It was super delicious! Goey and hot served Artichoke dip with awesome warm hot and ready to eat pita chips (seems as if they make they're own) and side of celery, carrots & bell peppers (which I loved) it was super good, that a part of me just wish it was a never ending appetizer lol Main Dish - we decided to share the "Large" chicken wings (wet style) and we had 4 wet ingredients we could use, so my wife chose 1. Parmesan Garlic Wings -Super delicious and succulent good! One of my favorites! Not at all spicy & the flavors of Parmesan and Garlic explodes your taste buds! 2. Spicy Garlic - it's was okay, never really tasted the garlic but if wasn't really as hot as I thought it would be. I chose for the last two were: 3. Thai Curry Wings - pretty spicy but not overbearing heat, super super delicious! Also one of my favorites! It gives you that Thai Curry taste that gives you a heat kick at the end! (Not too bad but enough for your taste buds to appreciate the heat!) extremely ono! 4. Asian Zing! - not spicy, has that Asian twang to the taste! A bit too saucy for my taste but was okay, not a favorite but wasn't bad as well, so it's a must try if your curious about it (; && yes we had to have a desert so we ordered something small and got the fried cheesecake balls which were delicious!! Wish the portion wasn't so small (should've gotten the desert nachos but oh well lol) it was goey melt on the inside with a side serve caramel sauce to dip into! If it was served with vanilla ice cream would've been great, but it was too sweet for me even though I enjoyed it! My wife on the other hand, loved it lol I would have made it 5 star, but we eventually waited a really long time for our chicken wings to come..like almost 1/2 and hour, & our server got busy, we waited a bit to get our check, but overall he was still awesome regardless!!! Donated $5 to the Special Needs Olympics HAWAII (yes it's funded in Hawaii for our Special Needs Children of Hawaii) so please donate! My son is special needs (Down syndrome) and he is an amazing kid who participates! So it touched my heart that Buffalo Wild Wings teamed up to help raise money!! Definitely will be back here again! Oh & when you receive your receipt & do a survey, you get a $5 off on your next meal you visit!!!!! So great deal there as well!! Happy Eats Yelpers!!!!
(4)
Lesley S.
Every once in awhile I get the craving for some B-Dubs. I get annoyed with them here on island because every time we come for a limited time sauce they are out. I'm chalking it up as an islandism. Limited quantities sent here. I'm super happy we have one here. Their sauces are the best and it's even better you can take them home. Spicy garlic, medium, and jammin' jalapeño are the best!! They also carry specials at Christmas if you buy a gift card you get a bonus card for yourself to use in January. SCORE. I don't dine in as much here because we have the Sunday Ticket at home and a 4 year old. It's just not as fun anymore. Parking is hit or miss here. It really depends a lot on the theater and how busy they are.
(4)
Brandy W.
I do not understand why this place is so popular. Honestly. There are local spots with MUCH better wings than here. There are local spots that are MUCH better to watch sports than here. Yet, when someone's throwing a party on the pearl city side, it SOMEHOW ends up at BWW. Because of its popularity, the wait is ridiculous. Once when we came during a football game, they told us the wait was 3 hours.... and people were waiting! Seriously?! We've only gone when it's pretty much empty on a women's softball game day.... that's the only time it's empty. However you would never know that the place was empty judging by how poor the service was. We spent the better part of an hour waiting for our lunch specials. Since it's a lunch special, isn't it geared towards those on their lunch breaks? Sooo.... it shouldn't take an hour to get a salad and a few wings, right? Wings that you're supposed to specialize in?! Don't even get me started on the wings. They are mediocre at best. They tasted crispy as a majority breading, not a ton of chicken meat. Really there is nothing good about this place... except everyone else loves it.
(2)
Jeffrey A.
Until they get the AC fixed it is not worth going. It's hot here for at least the last month.
(1)
Cjay G.
This ones for Robyn. Seriously if you fucking hate your job just quit. First of all when we got seated and she tried to place the utensils on the table the knife flew out on the table and all she said was "oops" grabbed the knife and went to go grab another set. When we got our order she slammed the tray and slid our food onto the table. She just gave off a negative vibe the whole time we were there. She sucks, and I'm guessing she's new because I haven't seen her around before. You obviously hate people so I don't get why you're a waitress. We'll be back, but we just hope & pray we don't have ROBYN as our waitress, ever again!! Ugh
(1)
Krysten I.
This BWW in Pearl Highlands is definitely a better experience overall than it's Waikiki counterpart. I didn't like the BWW in waikiki at all, but I was craving wings and convinced a friend to drive out to Pearl city with me. The traffic was absolutely terrible, so I don't think I will be going again during rush hour traffic. BWW is super popular, especially with all the military in the surrounding areas. It's quite obvious who the locals are and who the military personnel are, but who cares, right? When we went for diner on a Friday night, there was a huge wait for the dining area, but we decided to go into the bar area, which is almost as big and waited only I a few minutes for a table to open up. My only complaint was that the menus were SOOOO sticky. Like they had never ever cleaned them. I seriously had to try to turn the page in the drink menu. It was disgusting. We decided on a medium size of wings (you get to choose 3 different sauces!) and a basket of fries. We tried the asian zing, honey bbq and garlic Parmesan. My favorite was the asian zing. Nom nom nom. It also came with carrots and celery!! Service was pretty good. It's definitely expensive, but they have to pay for all those TVs and electricity use somehow. There are even TVs in the bathrooms. The atmosphere is nice though: high ceilings and bright lights.
(4)
Dan N.
Horrible service! Always takes more than an hour for overpriced food. Today our food came 50 minutes after ordering and was cold, we didn't have silverware and asked a server passing for some who said he was too busy and asked who our server was. The only thing this place does right is drinks. Worst BWW I've been to!
(1)
Chris G.
Let's start with the important questions: 1) do you like chicken wings? 2) do you like beer? 3) do you like sports? If you say 'yes' to all 3, you need to at least give BWW a try. For the best experience, I recommend going to BWW if it's lunch time and a weekday, it otherwise gets crowded, but that is also part of the fun - people watching. I liked the servers at BWW, friendly and good knowledge around the menu. The server I had always came with a smile on her face, and did a good job of checking up on me. I had the wings (big surprise) and I tried a variety of their sauces, and preperation styles. I've had better wings, but these were still good. Cheers to the variety of beers, not an amazing selection, but certainly adequate. BWW is worth the experience, especially if it's an NFL Sunday, the bar has a tons of televisions to make your game day experience one to remember.
(3)
Rachel K.
Never have great service here. always takes forever for the food to come out But usually I'm willing to sacrifice that for the fried pickles and bones less honey bbq wings Beware, if from the mainland, they DO NOT have the same menu ( sadly). They don't even have half of the most popular things on the menu here in hawaii that they do on the mainland.
(3)
Christian M.
Got corner seats of the bar to watch the Blackhawks Ducks game.. Our bartender Kelly was great. No complaints there. Only gripe was the fact that the entire bar area smelled like a men's locker room. Couldn't believe the smell. Granted we dealt with it the entire game. Other than the god awful smell it was like any other BWW you can imagine. Food drinks and a shit ton of TVs.
(3)
Morgan M.
First let me start off by saying that I have 10 years of restaurant experience and am quite understanding about most situations because I've been there myself. That being said, this place is seriously the worst. The first time we came here it was not even busy and they got my order wrong, which is always annoying. Next time we ordered wings for the super bowl. We called ahead a few days in advance, get there about 30 min before the game to pick up, end up waiting until the end of the first quarter only to find out they don't have our order. Ok so we cancel it and get a refund and leave. That was very frustrating because they kept saying just a few more min for over an hour and then never delivered. On top of that the manager was very rude to all of the customers waiting and even got in an argument with one lady. That super bowl was over a year ago and today we decided to go back. Not because we wanted to really, but because we were in the area and starving. Big mistake. It was about 3:30 on a Saturday and not too busy. Of course they were out of the first two things we ordered; a beer and a mac and cheese. Then we wait about 30 min for 2 burgers only to find out they lost the ticket or whatever so they were never made. Ok. Then we get a free appetizer and our food paid for after we wait forever, and while that's fine, it is so obvious that everyone that works here just does not care and hates their job. The food is very meh and the staff are so miserable that we will definitely not be going there again. I'd rather drive all the way home than stop to eat here. No wonder they are always hiring. Don't bother with this place.
(1)
Roxy W.
UFC Fight Event You have to pay for wristbands to be here during the event. The notice they posted on the outside of the building said if you are just dining that you do not have to pay the $10 wristbands as long as you leave by 3pm. My family and I just wanted to eat a late lunch and were told we have to pay to get in. I mention that we plan to eat and leave and will leave before 3pm. (Remember, the flyer said diners can eat until 3pm without buying wristbands.) We aren't interested in watching the fight. The hostess said we would have to still pay for the wristbands since she "thinks" we wouldn't get out by 3pm. So we left! My husband and I loved this place and now it looks like you lost two customers.
(1)
Frank G.
The kids and I love Buffalo Wild Wings. We've only been to BWW in Colorado and to the one in Pearl City here on Oahu but we've always enjoyed ourselves. For me, the selection of beers is great. Lately, I've been drinking their Game Changer draft beer. I understand that it was crafted for BWW by Redhook. It's a very nice ale: light and very smooth. My younger kids love the honey bbq wings. Even though they are a little spicy, they can't seem to get enough of them. My son and I like to try different wings from the menu when we go. It's nice that they have a selection of around 20 different flavors. We always enjoy the Buffalo seasoning, which is a dry-rub as opposed to a sauce. It's hot but very flavorful. Another favorite is the Mango Habanero. It's got a little more heat than the Buffalo but a nice sweetness that mellows it. Although neither I nor any of my immediate family members are sports fanatics, we've enjoyed the plentitude of wide-screen TVs at BWW. One of things that I've enjoyed is that they have the TVs tuned to several different channels (we've been to some places that have 3 or 4 TVs and they were all set to the same event). It's nice to see some of the things that are less common to view in Hawaii like hockey. Finally, we've always enjoyed the staff at this BWW. I'm sure that they are hired for their outgoing personalities because they have always been able to get both me and the kids smiling. BWW is not the cheapest place to take the family out to dinner but we keep going back because the food is good, the service is fun and the beer is cold!
(5)
Misty P.
This place is just okay for a quick stop for food, but come football Sundays this place is pretty awesome. We've been making this our place so far for Sunday football. It gets crowded so you got to be lucky to get a seat. It's good for groups and it's first come first serve so you can lock a television in with what team you want to see play with the server. We locked in the Patriots game and the Dallas game after so that was pretty cool! They have a special Sunday football breakfast menu and you can order the regular wings and all that stuff. Tons of different beers, and for the non alcohol drinkers...lots of different soft drinks and iced teas. Stayed until the 1025am game was over at about 2pm and I only spent $38.00 with a 20% tip. The service is okay, it's not that slow, but not that quick. You do have to understand though that the place is packed with people. The drinks came quick enough. Can't complain. Good atmosphere with everyone sporting their favorite team's jersey.
(4)
Perla E.
If I could give this place no stars I would. I always looked forward to coming here after work or a long day. Today I sat at the bar and I was ignored with the rest of the party I was in. The employees were just talking awful about their tables by the other side of the well. The blonde bartender didn't greet us at all she just threw her coasters in front of us. No smile, no how are you. She was yelling and complaining to her coworkers. Took our menu right from underneath our food while we were eating. The manager was doing her job the entire time. All she did was drink out of her hydro flask and give people an attitude. I'm not surprised she didn't have a name tag cause that way no one can direct to her in a bad review. I hardly ever give bad yelp reviews because working in a restaurant industry I know how harsh people can be on here but I have never been treated so rude in an establishment before.
(1)
Mei G.
Went after the movies for my daughter's 11th birthday. We were seated after 25 minutes, but food did not come for another 35 minutes seriously? 35 minutes for 2 kids' meal and nachos? Also, they don't do anything for birthdays unlike D&Bs. To top of off, my birthday girl slipped and fell on her back in the restroom due to water on the floor. I don't get the hype about this place, a glorified sports bar. Once was enough.
(1)
Sakura N.
Second time coming here and we had to wait an hour to get our food both times.
(1)
Rissa K.
If you are in the mood for wings then come here on Tuesdays for 75 cent wings! The wings here are tasty and they also have yummy sides like cole slaw and mac and cheese. The deep fried mushrooms was pretty yummy too! Everything tastes good with side order of ranch sauce! This place can get bit noisy though but other than that fun place to come with group of friends.
(3)
Chanel V.
Been to Buffalo Wild Wings a lot of times. I forget to check in but everyone knows that they have the BEST wings EVER! Although they are usually pretty busy and the waits are pretty long. It's always worth the wait, Tuesday's are now 80 cents wings and Thursday's are 80 cents boneless wings. But overall love their wings.
(5)
Deloney D.
Came on 29 August for a lunchtime birthday celebration. Everything tastes like the person in the kitchen was rationing out flavor for later. The salt and vinegar fries were cooked just right but too lightly flavored and every flavor of wings was visibly missing flavoring. I have been to this location 3 other times and am disappointed at the inconsistency with the standard and the "stinginess" that we experienced today.
(2)
Julia A.
I got my little buzzer thing and took a seat outside. The wait was about 20-30 minutes and I was told about 20 so not bad. As I sat outside I decided to check yelp and the reviews. I noticed the really low rating and immediately regretted suggesting this BWW to meet a friend for dinner. I wasn't sure what to expect but based on the negative reviews I guess I should have received really bad and slow customer service with attitude and mediocre cold food. We didn't get any of these. Our server, JORDAN, was amazing! She was super attentive and made sure she came to the table in a timely manner (even though we had to send her off 2 times because we kept talking). She always came back and made sure we had everything we needed. The food came out piping hot and fairly quick. We really didn't have to wait long at all. I've been to other BWWs around the mainland so they didn't really have anything extraordinary, except for the Longboard Lager (which I will always drink when I am in Hawaii). I'm not saying your experience happened because of A or B but I will say that my experience was great and had a whole bunch to do with the great customer service provided by our (not even 21 year old) server. Super crowded but glad it's in PHC. The center definitely needed something like BWWs. It's a great place to hang out, talk to friends and relax.
(4)
Marianna T.
Really guys? Okay, I love this place. Came in yesterday after Senior Portraits, seated by Ash (who's one of my coaches) and was served my Jameson! He was so nice, anyway. My boyfriend ordered a Burger, my mom ordered the Nachos and I wanted to do the Blazin Challenge. He couldn't believe it, and was very shocked. The food came out in 10 minutes, and he went over the rules. I already knew what to do since I researched it and dived right in. finished it in 2 minutes and 30 seconds. According to my boyfriend and mom he ran and told his co-workers. It drew a bit of attention to our table but that's okay! Sadly, they don't give out shirts or anything saying you completed the challenge (which explains the 4 stars instead of 5) but the food is still amazing and the people are wonderful. Keep it up !
(4)
Missy T.
Large space, multiple flat screens good for sporting events or other big televised things. If there's a line you can leave your name with the hostess and they'll call you when your table is ready. The wait staff will give you an obscene amount of napkins if you ask. Those are all of the good things I have to say about Buffalo Wild Wings. My visit was on a Tuesday so they were doing their special price for wings. Friend and I each put in our drink and wing orders and began what would go down in the history books as The Great Wing Wait. After about 20 mins, two of the saddest little baskets of wings were brought out; mine were something akin to breaded packing peanuts in sodium sauce. Our waitress was pleasant, but after we put in our orders she made like a tree and stayed in one place for hundred of years providing shelter and food for a world of organisms that weren't my friend or I. We had finished our food and still not received our drinks or any water refills since before our food arrived. Our drinks eventually came with the check, and were placed on our teeny table full of unbussed dishes. The lack luster food and absent service have put BWW on my no-go list, although if you're a sports fan I'm sure it'd be a great place to watch and get your drink on.
(1)
Johnelle P.
Jeff, my ladylove and I came here yesterday for our (Abira and mine) first time. Every time I've passed BWW it was always packed and people waiting outside the door. Luckily that wasn't the case with our visit. It was kinda empty. We had a waiter named Travis, who was an absolute sweetheart. He was very informative and attentive. He let us try some of the sauces before hand (BTW, Blazin' sauce is delicious and I think I'm going to try the challenge next time!) My daughter had the mini corn dogs with fruit cup and fruit punch. I had 12 pieces, half Hot BBQ and the other half Carribean Jerk. I like both of them but I really love the Carribean Jerk more. It has that subtle sweetness with a little kick that I am just hooked on. Fountain drinks are unlimited and I made sure I took advantage of that LOL (such a fatgirl :P) We tried the Cinnamon Squares thing. It was okay, I just wasn't expecting it to be a small portion. For 12 wings, a Heineken, a kids meal, a drink, and dessert our total came out to around 40 bucks? I think. All in all, everything was great! The only thing I can say is be sure you're not in a rush to go anywhere because it took a little while for the chicken to come out (good things come to those who wait! LOL) I recommend coming daytime on an odd day like Tuesday or something lol Definitely going to be going back! Carribean Jerk calls me!
(4)
Angela B.
It's a shame because the only thing I'm going to complain about is the terrible service my friend and I received. Because we are young(er) girls we were ignored for the most part, and our server was completely incompetent. Our bill total was 54.16 I gave her $40 and told her cash first and to put the rest on my card plus a 20% tip making it $70.00. Instead of charging me a total of $70 she took my $40 AND charged my card $70. She disappeared and I waited five minutes for her to return but I had to bother another server to get her attention. When I told her it was supposed to be $70 total including the $40 cash she scoffed and got the manager who deleted the payment and ran my card three more times. I got so aggravated because she should've just given me my $40 back instead of running my card so many times. I would go back if they hire more competent servers. Who assumes that they will receive a $52 tip on a $54 bill? I felt insulted that my 20% tip wasn't enough for her. Food and hosts were great.
(1)
Cedric T.
Always come here after work.great service and great food.i come on Tuesdays when its busy and still have a little wait time. Our server Reggie was very tentative and prompt on our food order. Will definitely recommend this place for after hour functions.
(5)
Ram K.
Ordered take-out after watching a movie on a Saturday afternoon. This place gets pretty busy, people were waiting outside to get in. My gf put in our order. We waited around 20-30 minutes any longer would've been unacceptable. Got home with our parmesan garlic, lemon pepper and buffalo style wings. All were good, my gf was told the lemon pepper was a big seller I can see why. Very tasty. Next time we'll dine in. According to the other reviews dining in is where the ratings drop. Hopefully it has gotten better because we really like their wings.
(4)
Ghae C.
Its a great place to hang out. I was expecting a long line since i went there on a friday but were able to sit in around 30 mins. Although, the problem was our food took longer to be served than the people around us who just go there. I mean, i only ordered a small boneless chicken. Other than that, great ambiance and employees.
(4)
Alysha B.
George was such a lovely waiter. Hope to have him next time i come here food and drinks were good too!
(5)
Debbie L.
This Buffalo Wild Wings is a LOT nicer than the Waikiki location. There are tons of television screens as well as projectors! Service was good and so was the food. The only reason why I am giving them 3 stars is because for some reason, we had a gnat problem at our table. I kept on finding gnats stuck in my ranch sauce and floating in my beer! It was a disappointment but I didn't bother to ask for another beer :( On a brighter note, I love the ambience of this location and would definitely love to come here to watch football games! Waikiki needs to do some renovations at their location.
(3)
Kim A.
The boneless wings were mostly batter and the sauce was a little overwhelming. Our waiter was nice though.
(2)
Shaldene B.
Wing Tuesday .80 wings. Can't go wrong, too bad it's not .25 per wing. Every Buffalo Wild Wings out of state promotions are different and not the same. Hawaii is just expensive
(3)
Ashly M.
This updated review is only for today's visit. I order buffalo wild wings probably once every two weeks. I would give today a one star, but don't want to change my overall star rating based on one visit because I normally get amazing service! Background, I work in customer service and my sister was a waitress for 7 years, I'm VERY patient with service. 8-7-2014 Me and two coworkers ordered takeout at 11:15, gentlemen on the phone was quick and polite. It would be ready in 15-20 minutes, I usually wait the 20 minute mark to leave and drive the 5 min to pick up my food. Arrive at 11:45: We all walk in, we were greeted and let them know we had a takeout. I approach the takeout counter and she immediately says I have a really big order I need to enter really quick. No biggie, so we sit on the bench and wait for her to get done entering that order. No one in line ahead of us. A gentlemen walks in and goes to the takeout counter, he waited for about 3 minutes, she starts having him pay for the 4 orders that he was picking up for. Not her fault he is picking up for 4 people, but she didn't look at us once to help us. I had to go stand next to him in order for her to even say "oh, I'll be right with you" We approach, there was no sorry for the wait, or I apologize we are just really busy. She just said "we had a lot of takeout orders". She was in no rush while we were paying. After the three of us paid, she looked through the bags for our food, only one of our orders were up(not her fault). She went in the back for anther 2 minutes and came out with our orders. Throughout this time there was a line forming behind us, of about 7 people. Her manager came to help her while she was giving us our food. She forgot forks in all 3 bags. Still never apologized for any delays. We left at 12:15. Food is great as always! Never doubted that, but Casey's service was very short of good. This will not stop me from eating here. I hope she either learns to greet customers instead of saying "I have a long order to enter" (no hello involved), she apologizes for people waiting, she asks for help if she needs it, and SMILE! Believe me, if she had apologized and smiled and you can feel she was genuine, my update would be five stars, but unfortunately that was not the case.
(3)
Shala G.
Love the parmesan garlic wings! Always extremely loud, but it is a sports bar. Always a long wait for seating unless you're going to the bar. Prices are a little high for my taste, but the lunch specials are with it.
(4)
AsianRunningDiva S.
Came here after work on a Friday (4:30pm) for the KC baseball playoffs. Was able to get a table at the bar area without a problem. Ordered the Newcastle for $5.50, boneless wings, and soft pretzel served with cheese sauce. The boneless wings could have used a little more sauce for our liking, but really liked the pretzel and cheese sauce! Game went into extra innings and ordered another beer, and the place really filled up! By the time we left around 6pm, our table was being "fought over". The bar and restaurant area were packed!:)
(3)
Alice D.
Rating? Yea, a BIG FAT 0. Only giving it a 1 star because Yelp will not give them a 0. Trust me the drive to Waikiki is worth it unless you want Fraud as part of your visit First off, I will be as fair as possible. It was NBA final game and yes we were warned that the wait was 45 minutes long and that they were a little backed up in the kitchen. This was fine with us, we were going to enjoy our friends company and wait for the food before the game started. We arrived at 12pm and were not seated until 12:45pm. It took 15 minutes just for someone to take our drink orders and then an additional 15 minutes for me to get my Lemonade while everyone else was hydrated. After chatting for a while we realized that we had been sitting for over an hour and still no food. The waitress was no where around so we continued to wait. By 2:30 pm we still had no food but noticed that the table next to us who sat down an hour after us had just gotten their food. We call over that waitress and she tells us that the only thing she can think of is that our waitress didn't put in our food order until after she did her table. WAIT, WHAT? We proceed to ask for a manager who then avoids us for as long as he can. Finally. he comes over and apologizes but doesn't really seem to care and acts like we are waisting his time. He promises the food will be out within the next 10 minutes and tells us that he will not charge us for any of the food only the alcohol that we bought. It is now 3 pm and our food finally gets there. After all the frustration it really wasn't even that great and we decide to leave. We wait for another 10 minutes for the waitress to get our bill. As promised they only charge us for the Beer, which came out to $18. We pay and leave. The next day my friend calls me to tell me that they charged her bank $30. So after we left the waitress gave herself a bigger tip. Needless to say BWW was called and the manager states he will look into it. Really that's the best answer you have. Her bank told her that she should file a police report for theft and I must agree. So unless you want people changing your bill and stealing from you, I WARN YOU. DO NOT GO TO BUFFALO WILD WINGS PEARL CITY.
(1)
Caleb K.
Nice ambiance.... That's about it! I have been here about 10 times or so... I keep wanting to like this place, but it is plagued with horrible service, cold food, and to be expected LONG WAITS! Take the time to drive to Honolulu (I had a much better experience at that location)!
(1)
Bee M.
08/01/13 first time here, was about a 15 minute wait. Loved all the flat screens, sports for everyone! Our server was SUMMER! She was terrible. We had beers and soft drinks, which she never offered to refill. Tonight was .75 boneless wing night, so we ordered 10. Put in another order of 5 wings for another sauce, then Summer comes back and tells us we have to order 6 wings. (No explanation offered). Ordered the potato wedges, had to request sour cream. Personally jack in the box's are better. Also had onion rings, which could've been cooked more. Wings were okay, nothing spectacular. Apparently they have an interactive trivia game and wing challenge (which we didn't know anything about. There were no signs around or any servers explained anything. Five of us didn't know what was going on! Summer had such an attitude and no regard for customer service. Will not be returning ever!!
(1)
Tonya S.
Horrible food, horrible service. I went to have lunch with my son and some friends today. I have been to a few BW3's on the mainland, and thought we would try this new location. After a long wait outside, we were finally seated. Our waiter was awful. Terrible personality, terrible at the simplest tasks - wasn't sure if he could get me a half sweet - half unsweet iced tea. He struggled with the math and had trouble even forming sentences. At least 4 other wait staff had to come help him out. The food was terrible. I ordered a buffalo chicken sandwich that was a dry frozen patty that was so cold the swiss cheese didn't melt. The edges were inedible and I did my best to chew around them. My friend sent her mac and cheese back because it was cold - twice. After a double microwave he brought the same paper bowl back sans one, then two bites. I expected to see a finger poke in the middle. The wings her boyfriend ordered, cold again. You have the word WING in the title, thought you could get those right. Out of ranch dressing! (there is a Sam's below the restaurant). Out of honey BBQ, and two other sauces. AT 12PM ON A FRIDAY! My female friend asked 2 different waiters for shoyu (soy sauce) for her rice and it showed up last, after everyone had finished eating - and believe it or not - it too was cold. Terrible experience for all of us, a $75 con job. After telling some people what had happened, I heard the same thing from them. Someone from the mainland better get a plane ticket to save this sinking ship. Take your money somewhere else unless you are going to just watch TV. I'm sure this place will stay open because of all the military that will keep showing up. Too bad.
(1)
Hazel T.
Came here tonight for the first time. To be honestly our server was better than all the other servers I experienced with at Waikiki location. Server always checked up on us, refilled water and was super friendly. Hostess and host at the front needs to make a better expression. We were not greeted once walked in and while we were waiting they were just goofing. Food came out quick and was faster than Waikiki location also. Overall, I was satisfied :)
(4)
Your M.
Where to start. I had eaten at a BWW in Sacramento and thought it was ok so decided to try the one in Pearl City for NFL opening weekend. Mind you in Hawaii, early games start here at 7am.... so dedicated sports fans are up EARLY to watch the games. Get there at 650am, 60 people are standing outside. At first I thought it was just that packed and that's the overflow..... I'm thinking "bad news". I was wrong actually. Their doors weren't open yet. They opened their doors at 7am.... kickoff is AT SEVEN AM. So we got to miss the kickoff. Strike one. Order pancakes, eggs, and bacon.... easy right? ONE HOUR AND THIRTY MINUTES LATER, I get my food. Strike two. Strike three comes seconds later..... pancakes that require a knife to cut. STRIKE THREE. Watched the remainder of the game and bounced. Wait staff was courteous but they had better be or they would have had a full scale riot on their hands..... no thank you. Better wings at the shack Kailua and their owner is an actual football fan and has his game plan refined.
(1)
Shireen E.
First time ever eating at a Buffalo Wild Wings and I enjoyed the food as well as the atmosphere. This is definitely not a place to go if you're looking for a quiet evening. It's loud and alive just like a sports bar usually is. Lots of TVs so of course the first thing I asked was if they'll be opening early for College and NFL football games, since games in Hawaii kickoff before the chickens crow, and she said they would open about 15 minutes before the first game. WOOHOO! Now we have another option for Sunday games. There was a 30 minute wait if we wanted a table or we could seat ourselves in the bar/high top table area. We opted for a high top table. Our server was super nice and offered good advice and information about the menu. They have all kinds of beers as well as mixed drinks. My boyfriend opted for a beer while I got this lemonade sweet tea vodka drink (sorry don't know the name). Both of our drinks were really cold and refreshing since it was a really hot day. For our lunch we ordered fried pickles (yummy), fried mushrooms (just OK), onion rings (nice and crispy) and of course wings wings and more wings. We tried the Caribbean jerk (I usually don't like jerk chicken but I loved these. Very flavorful and not too spice), Parmesan Garlic (loved the flavoring on these. Very mild), Spicy Garlic (I didn't taste garlic at all. Still tasted good but just like regular hot wings) and Wild (this is supposed to be their second hottest wings but I didn't find it very spice. Still a good tasting wing). I know we'll be back for more wings and some football!
(4)
Donna A.
Horrible experience! Terrible service. Pricey crummy food .... nothing was good in anyone's order....wings aren't even that good, sandwich was horrible, dessert a joke. Confused wait help kept coming to our table with other people's food. Bill incorrect and took forever and many attempts to correct it. Too loud. Music horrible for dining. Hate that many tvs of sports. They don't celebrate birthdays or sing. Pushing charity donation at the table and stating that the waitress has to buy every unsold charity donation each shift......that should be illegal to force an employee to donate! Unfriendly. Rude. Even the reception was unfriendly! And you wait for this! Never going back! Only giving one star because I can't leave no star! Place obviously caters to military drinkers. Definitely NOT a family place and certainly not a place to celebrate a birthday. Chaos and confusion. Was there from 5p to 8p on a Thursday.
(1)
Cristina M.
My family and I have been here twice since they've opened and both experiences have been great. Maybe because we've came when it wasn't peak time but nonetheless if you know a place is going to be super busy especially with sports seasons, why complain about the wait time? Anyway, our waiters have been friendly and attentive, always refilling our drinks in a promptly manner. We like the garlic parmesan, my son enjoys the BBQ, and my husband likes the mango habanero but I think with this location is tastes much hotter than the ones we've tried at their other location. Their flavored lemonades and teas are also good. Plenty of TVs all around and more spacious than their Waikiki location.
(5)
Paul R.
Great wings .. Great beer .. Good atmosphere .. Was very busy when I went in but our waitress, Ari, was nice and accommodating .. Try the Thai curry wings deceptively good!!
(4)
Dane P.
This review was written by my girlfriend and posted using my account: The food is good, but over priced. The service is mostly awful. My boyfriend and I went to Buffalo Wild Wings about a month ago to order take out. We showed up at 10:57 AM being well aware that they were not open until 11. As we approached the restaurant, a line had already formed outside and the door was open. As soon as we walk in, one of the four hostesses standing around doing nothing says, "We're not open yet." Now, if there is one thing that really annoys me, it's fake nice. Just because you raise your voice an octave doesn't mean you sound any less bitchy. "I know, we just want to put in a take out order." said my boyfriend. One of the hostesses (oddly enough, the one standing away from the other three girls) was happy to take our order, and about to, until the same rude hostess cut her off and said, "No, you need to wait until 11." Already starting to feel put off, my boyfriend responded, "Umm, okay. Well, can we see a menu." To which the rude hostess very rudely responded, "There's menus outside." SO, as we're now thinking, "Whatever, it's not like we have to eat here and put up with this for another 45 minutes.." We look at the menus outside. $14 for 12 wings?! You can order 10 wings at Pizza Hut for about $8 AND they will bring it to your house. Probably without being rude too. Yeah, had the service been at least mediocre, we would have stuck around. A few weeks later.. We really wanted some Buffalo Wild Wings, so we decided to call in a take out order. Definitely a better experience over the phone, but not much better. I got the same fake, whiny, high pitched "nice" voice. The girl would only answer questions when I asked them literally. What I mean by that is: Me: What size do your wings come in? Girl: Small, Medium, and Large. (umm yeah, no shit.) Me: Okay, how many wings come in a small? Girl: Six (or twelve.. I don't remember) Me:What about a medium? Girl: Twenty. Me:How about a large? Girl: Thirty. It was like pulling teeth, and throughout this entire conversation, she cut me off constantly and acted like she was in a huge rush. In both experiences, I was made to feel like I was imposing. As always, the food was really good, but I think I'll give this location a few years to adjust to the climate.
(2)
Andrew K.
I was honestly very disappointed in this Buffalo Wild Wings. I was so excited to finally come to this new one close to home, but I'd still rather go to Waikiki even though it's farther and we have to pay for parking. Buffalo Wild Wings has been one of my favorite spots since I went to the one in Waikiki. So many problems here in Waikiki, they told me they were out of iced tea and not making it any more at 12 pm, didn't give the discount with the uh ID as advertised although I told them waikiki's one gave it to me, and then even after me and my friends tried using the ID card, we were told we'd have to spend $20 minimum, and rather than combine our checks, we were given separate checks and still charged without being told ahead of time. Maybe it was just the waitress that I wasn't a huge fan of, but nonetheless, not a great experience my first time to this pearl city one. Whatever the case though, the waitress over charges me and my friends, then it comes out of her tip. Sorry bout it!
(2)
Marie U.
service is really bad. go to waikiki if you want better service.
(1)
Dave K.
I'd give this place a 4 if compared to other wing restaurants on the island and a 3 compared to other normal restaurants on the island. The Good Variety- some days I want something sweet, other days perhaps spicy or savory. Either way I will still have plenty of options to choose from going here. TV's- for a sports bar this is great. TV's everywhere with all types of sports on Service is usually polite Usually fairly clean and spacious I've tried plenty of meals here and they are all pretty good at least The Bad Often crowded in the evenings Food can take a while sometimes This place is a little pricey unless you go on bone-in Mondays or boneless Thursdays Although service is often polite, It can be hit or miss. I've had times where I was nearly forgotten about, and other times when I was treated well. Overall B dubs is a cool place to go especially for wings. Can get crowded but a pretty good sports atmosphere.
(3)
Jane L.
I don't even remember how many times I've been here. I am happy that we have this place!!!! Location: In Pearl Highlands next to the movie theater. Parking: There is usually a lot of parking but I don't know how that will be once the holiday season comes around. Food: Delicious!!! I haven't had a anything here that i haven't liked yet. Service: Hit or miss! Sometimes you get a really good waitress/waiter who always checks on you and is on it and other times you get someone who could careless.
(3)
Chelsey N.
Bdubs, why so expensive. I find it really hard to come to bww and face the hiking prices and average wings. I mean how gourmet can buffalo wings get? The drinks are of course steep as is any bar, but I really don't get the appeal. I guess it's just a good place to watch games, since there are at least five million tvs around the restaurant. But I would much rather go somewhere without the hour wait and subpar service.
(3)
Kristy N.
This is my forth time coming. The first three visits were decent with adequate service and food. Coming here when there's a UFC fight is IMPOSSIBLE! Come early if possible. I am wiring this review for my most recent visit. I came with a girl friend and met up with her boyfriend and his friends for some drinks and pupus on a Wednesday night. It wasn't crowded but seats were still limited. The service was slower than desired. Our drinks took awhile. I know we didn't ask for water but I think waters are usually the first thing that should be brought to the table especially if the party is ordering food. Waters did come but not for everyone. I felt she was only helping the male customers. I could be making assumptions but non verbal communication is interpretated by the receivers perspective. We didn't stay long but I wish the service was a little more proactive rather than reactive.
(2)
Arynn I.
Soooo totally NOT like Florida's BWW...and I had such high hopes. This restaurant CANNOT handle large parties. I was here 2 other times with a party of 4 and a party of 2. And on those occasions, it was ok. Just ok. I have to admit, BWW has great food, great ambiance, great for watching sports. I like their chicken wings and the potato wedges. The dessert I tried was excellent - it was dessert nachos or something like that. Anyways, my reason for such a low number of stars is definitely due to the service. First of all, your servers should never tell their customers they aren't trained because they are only a hostess. So why the hell didn't another server assist the large party? We came in at 6:30PM and things started off ok, we went inside and our table was prepared. We had party hats, balloons, all the bells and whistles of a party. No one asked what we were celebrating until the party was done and I had to track down a server (not ours mind you) to get a to go box. But that's at the end. So I expected our service to be SLOWER because we had a large group. Putting in our drink orders was quick, I thought. And then we just chatted while we waited for our food to come out. Well, I ordered a basket of fries which was not a "Basket" it was more of a large luau plate. It was just dropped at our table and I had to flag down our hostess-server to ask if what we had was the basket. Another disappointment was that I got a salad with chicken; chicken was cold. I totally didn't expect that. Now I know that IF i go back I will have to make sure to ask for them to heat the chicken on the salad... One of the members in our party only ordered boneless chicken wings and a pizza. She never got her pizza. The wings came out after we all ate and she never got her pizza. Well, our hostess server also didn't know anything about the beverages on tap or specials, etc. So one of the girls went to find a manager to complain and even after that the darn manager didn't even have the balls to come and talk to the table. I saw him speaking with my friend and then doing something at the server station. From my experience, if there was a complaint the manager always came to check on the table. Since it was a party that my family threw in honor of me, I didn't see any part of the bill but from what I know there was some sort of discount taken off each family's final tab. The assistant manager recognized me from my job and she did speak with us; I don't remember her name but she was very nice. Sad to think the only reason any action was taken is because she knew a few of us from our work place. She brought out the missing pizza in a to go box. Needless to say, it doesn't look like I'll be back with a group more than 4 people. They just can't handle the business. ***Actually, thanks to "Lauren L." with no photo or information, I won't ever be coming back here. Sorry BWW...You just lost someone who would have been a loyal customer.***
(1)
Eric D.
Stupid little gnats fell In My beer... They might need to clean better.... Too bad I like b dubs They took the beer off the tab.
(1)
Venecia H.
Three minority women=less than pleasurable experience! Ive worked in the restaurant business, so I know how it goes when servers want to pick and choose their tables based solely on the appearance of the costumer.. With that being said, my friends and I were not the ideal table. 1. We sat in the lobby, while we two groups of people who came in after us, went to their tables before us. Our hostess had no empathy, and didn't even bother to explain what was happening. 2. After we complained about the issue she said "Well I only have a table for five, and I can't seat three people at a table of five." Clearly she can't do math... Before then she only had a table for two.. 3. Our server stood in the lobby watching us, and laughing with the hostess (possibly hoping for us to disappear, or for someone else to serve us) Unfortunately, she ended up having to deal with us. 4. There were fruit flies flying around my food. One got stuck on my chicken before I could take a bite. I sent my food back to the kitchen, and my server gave it back to me and told me to "snack on it while I wait for a new batch" (WTF?) 5. The manager insisted on inspecting my food to find the food fly. Once he found it, he said "Oh!" and then offered to give me free desert... Overall, this place is awful... I would just avoid it altogether. It is obvious that the staff is not empathetic nor do they cater to the costumer. I was honestly expecting better from BWW, but after I met the manager I can honestly understand why things went the way they did. If you're looking for a great place to dine with a few friends, then this is not the place to go. BUT If you're looking for a club like atmosphere, expensive drinks, and medicore service, by all means knock yourself out! P.S I still can't forget about the worker combing through his long hair with his fingers at the takeout counter...obviously he's going to need some retraining.
(1)
Jaime A.
Very poor costumer service The food was cold! The waitress forgot the sauce! When we ask her for the sauce she said they were out!! Then later on she brought it to our table. Very disappointed! Better go to the Waikiki location.
(1)
Sharee M.
Ordered takeout from here today. Ordered a burger with cheddar jack cheese, onion ring, tomato, and pulled pork on it. Got home and realized they gave me a burger with tortilla chips, jalapeños, and a spicy cheese topping. I don't like spicy food so I'm out of luck. I live in Kaneohe so it's definitely not worth driving all the way back to get it replaced. Won't be eating here again.
(1)
Joe B.
Or waitress Brittainy, is one of the worst waitresses I've ever had. When a waitresses doesn't even know enough to ask if we need anything or how everything is, when she comes to the table, she's definitely needs to be in a different career. Either that or Buffalo Wild Wings doesn't know how to train their staff! There were multiple occasions when our beers were empty for 10 minutes. Ridiculous!!!
(1)
Khaila S.
Terrible, terrible service. On previous visits we've experienced bad service and because of that we don't ever come back to dine in. So whenever we are in the mood for wings, like tonight, we call in an order to take out. And still, terrible service. I work in the service industry and I am disappointed. We walked up to an empty podium and made our way to the desk where you pick up take out orders, stood there for about 5 minutes and two employees a server and a host made eye contact with us and didn't say anything or ask if we've been helped. Nothing. The server walked away and the host just stood behind his podium. After another few minutes of just standing there a manager, I assume since he was not wearing a jersey and was wearing a collared shirt, comes out from the kitchen and asks if we've been helped. Goes back to the kitchen and says someone is bagging it up for us and leaves out the front door. Wow. Okay. The only reason I give them a 2 is because of the traditional wings. Pretty much the only place you can get them on this side of the island. Other than that I HATE going there.
(2)
Chy W.
My boyfriend and I been coming here lately, he loves it.. I enjoy it sometimes. I feel like there food always changes some days tastes fresh other days bland. But again we come here for the sport screens haha. Service is always on point tho lol
(4)
Amanda C.
NEVER go here. The waiters/waitresses don't know time management, management is rude, the cooks don't know how to fulfill an order correctly, and the bar doesn't know how to make the drinks. Last time I went we didn't get our appetizer until after we got our wings, when we reminded the waiter. Our food was cold. I always ask for a side sauce when ordering because the cooks never put enough sauce on my wings and I never get it with the food, always after we get our order when I have to remind the waiter. I also always ask for lemon with my water, which I only get half the time. You'd think they would remember such small things. Last month when I went, our waitress didn't even give us silverware until after we got our food (we had to track her down, she barely visited our table). My husband never got a refill on his drink, and the worst part? We were out to dinner with a couple and when it came time to pay our bill, our waitress charged my card for BOTH of our dinners. Its a month later and I STILL haven't been refunded that $40 because "they're waiting on corporate which will take a week" when the manager told me it will only take two weeks. Do not go here.
(1)
Ashley D.
I have been here about four times since they have opened and when I have eaten here(actually sat down and ate), service was great. Food was great. No problems. That is until today. I called our order for take out, my bf and I were craving the cheeseburger slammers and mozzarella sticks. So we called in our order, guy taking the order might have been new or didn't know the menu well but overall he was friendly. Maybe two minutes later, I received a phone call back from them, the girl on the phone asked if I wanted to do the lunch specials instead of the regular orders, so I was like that's fine whatever, she's trying to save me money so yeah ok. (Now, had I known that getting lunch specials meant my food would be crap and would not be at all what I ordered, I would have just payed the full price for our slammers). Bf went, picked up the food, got home, and HOLY CRAP! I have seriously seen better looking presentations of burgers at McDonald's! First off, they didn't punch in my mozzarella sticks that I was craving so I didn't get them. Then my "cheeseburger slammers" had no cheese. The patty was so disgusting and cold and the buns were soggy and just absolutely terrible. I mean..yuck! My bf got the pulled pork slammers which were equally as horrible. He wanted hot bbq sauce on them and it didn't have any sauce. My grandmothers pulled pork sandwich turned out to be pulled pork slammers. So they got the whole order wrong for her food. The wings my bf and grandma got were good. But come on, they are kind of obligated to get wings right, it is Buffalo Wild Wings...aka wings, but that's not saying much. All in all, terrible and absolutely horrible experience here. I guess when you order take out they don't care at all if its correct or not, considering if you are like most people and like me, you won't check it until you get home. I gave them two stars because one is for shitty food and presentation for take out orders but they deserve another star for all the other times I have been here and they are awesome. I would much rather drive out of my way to get better tasting food, then drive up the road and get crappy food. By reading other reviews, I can see that I am not alone in terms of service, and I would hope the managers or some kind supervisor would read these yelp reviews and use it to help train and educate their staff. But if they don't give a damn to take a look and try and better the experience for their customers, then I don't give a f*** about posting a negative review, especially after the crappy take out experience I had today.
(2)
Kenn D.
Just to get in took 1hrs when they said 30mins food took long time to come and dessert took longer 45mins for it to come out. I will never again go there waste of time. They was fast for the bill lol. Mo ey hungery asses.
(1)
Nyla A.
First time eating here and it was great. Our server Travis was awesome, we sat in the back where tables are self seating didn't have to wait too long. We ordered a sampler which was onolicious. We could hardly eat our meal. A bit noisy but what do you expect it's a sports bar and grill. So many TV's didn't know which one everyone was watching and cheering for. Overall it was great and the service was impeccable. Will be back
(5)
Wes J.
Let's start off with the negatives. They're way, way over priced. Quality of food is par. Boneless chicken wings were just ok. Their ratio of breadedness to chicken wasn't right, way to much breading, and they were left in the frier a bit to long. Waitress was nice but didn't seem to care. No smile and no exceptional service. Normally people complain about food taking to long to come out, this was the exact opposite for me. How can we order so much food, and have it all come out in less than 5 minutes? No way it can be fresh, certainly not cooked to order. I'm assuming they probably make most items in larger quantities to divvy out to multiple orders. My wings came out super hot, not spicy but temperature wise, leaves me wondering if they were microwaved. French fries with cheese and bacon were definitely nuked, you can tell by how the shredded cheese was melted. Ok, the good. We were greeted with a big smile when we entered. We were seated quickly and our waitress took our drink orders quickly and kept them filled throughout our meal. Deep fried mushrooms were tasty and so were the two sauces my boneless wings were tossed in. The restaurant and bathrooms were clean. Plenty of TVs, probably counted 50 of them. Would I come back? Doubtful, they do offer a military discount but only for the active duty members meal, not dependents, pretty lame. If you want better wings I suggest Hooters, Not a horrible experience, just not worth the $70 I payed.
(3)
Kita S.
I love fried chicken and thought I was in for a treat. I went there for lunch and I was not to happy with the wings. They were over cooked and really dry. I wonder if this happens often.
(1)
Aloha C.
Wings, fried pickles and beer are great! Service is hit and miss. 'Sometimes' it seems we have to wait longer than usual for drink refills and our checks. However other times they are spot on!
(3)
Holly B.
Loud with tvs on every wall...Definitely for the younger, sport enthusiasts crowd. Thursdsys are boneless wings night for 75 cents per boneless wing with a 5 wing minimum. The garlic parmesan sauce was good but on the salty side, the wasabi sauce was HOT, and the honey bbq was tried and true! The garlic parmesan flatbread with marinara sauce added on was really good. And the huckleberry limeade was good too, plus it was bottomless! Our server made an effort to take care of us but fell short time and again, forgetting to give all of us cutlery and napkins, no water served, delays in getting us refills for our drinks, and getting our complete orders to us (bleu cheese dip came out but not the celery and carrot sticks). Overall OK food, but nothing to write home about.
(3)
Kris O.
When I imagine the ultimate man cave, I immediately think of a space filled with numerous flat screen TVs simultaneously broadcasting numerous sports games + manly TV shows: The League, Dirty Jobs, The Walking Dead, etc. + iced cold adult beverages & an endless supply of chicken wings. Insert Buffalo Wild Wings as the answer to the ultimate man cave. Recently, I went to Buffalo Wild Wings located in Pearl Highlands Center for a family dinner & I was surprised by the hour long wait for a Sunday night. When we finally sat down, I was overwhelmed by the 30 gigantic flat screen TVs plastered around the dining area; I have no idea how anyone is able to focus on what's going on (is this what it looks like when I jump back & forth to my social networks & email accounts?). While sharing a nice family dinner, there was a nearby table with two customers participating in "The Blazin' Wing Challenge." Participants have 6 minutes to consume 12 chicken wings drenched in Buffalo Wild Wings hottest sauce: Blazin' (Keep away from your eyes, pets, children: The hottest sauce we got. You'd BETTER-BE-READY BLAZIN'â„¢). I felt like I walked into a frat house & you can't help but in the direction of rowdy guys screaming at their friends to demolish their wings before time runs out. If you're looking to satisfy your wings cravings, stop by your nearest Buffalo Wild Wings. Make sure you account for the lengthy wait & factor in longer waiting periods during high profile games.
(3)
Lexi S.
O jennifer (our server), you was doing so well up until the very end. We usually never get upset with service, especially if its very busy. Totally understandable. But when she gave us the check and we gave her the credit card to pay, she came back with another persons check and never gave us back our credit card. We then flagged her down and told her this was not our check and we gave you our cc. Jennifer told us "no you didn't" in a matter of fact way. After explaining to her that we just did. She laughed and said "o that's right, this check was for another table". I mean i get the mistake but to rudely say no you didnt instead of "sorry about that" just rubbed us the wrong way. She came back and told us our card was still in her pocket. But the food runner that gave us our food, that tip was for you man! He accidentally dropped 1 chicken wing on his serving tray and came back with an extra 5 pcs of wings.
(2)
Alicia B.
I love Buffalo Wild Wings, but this one always falls short. Based on the last 4 times I've been here, the food and service just gets worse. We waited so long recently that my food wasn't even considered warm. There was hardly anyone in the restaurant on a Saturday evening, and we still waited for forever for cold food. Unless you only want beer and to watch the sports on tv, don't bother going in.
(1)
Chas A.
My friends and I came here around 11ish at night & it wasn't really busy. The wait was pretty long though, like 20-30 minutes. Anyways, our server was great! We loved his personality and he was really entertaining! He checked up on us, recommended some drinks, and always kept a smile on his face. Thanks ANDREW! :) I love their knock out punch (juicy alcohol drink). My friend ordered a li hing mui margarita which was pretty good also. Other than that, I love BWW.
(5)
Aly T.
Mm went here last night (1/10) We were seated maybe around 11:30, then a little later Johnathan Trey(I think that's his name cause that's what it said on the receipt) "claimed" us. We were a little confused, but we didn't care. Anyway, everything was going pretty good until it was towards the ending. It's not even 1 yet and he just gives us our bills..not even asking if we wanted anything else or..just nothing. I mean if there's a time limit to eating, a notice saying they were closing the kitchen early, or even a notice to say that they were closing at 1 instead of 2..we didn't see it. When he went to charge my card, he didn't even come back to get my signature, so I left it on the table.. Overall, we just felt rushed..and that's not cool.
(3)
Marina M.
waiter...waiter??? where are they... let me start off by saying the Menu is disgusting. Do you not wipe off menus with a wet towel or something? it should be... because it's oily and sticky. dirtiest menu i ever seen and this was the second time here and both times the menu were dirty.... Waiter was nice and knowledgeable with their product but it does not take 10min to bring a single alcohol beverage... (although the drinks were tasty) -slow service.. drinks AND food -dirty surprisingly, the restrooms were nice and clean. that's a good thing i guess. best part about this place is that the wings are delicious and even other foods!! thats another plus. i think this place can improve by hiring somebody who has experience serving.(bar side only that is) overall, it is what it is but i would still come back but hopefully the menus are clean and faster service.
(2)
Trish I.
Came here for lunch today when it just opened. In the dining area, there was just one or two tables already seated. We got to order and get our drinks fairly quickly. But this is where it goes downhill. Slowly people started trickling in and started to fill the restaurant. We ordered the garlic mushrooms for apps. It was very tasty. For our main dishes, the little one got Mac and cheese, the mister got some kind of Philly prime rib sandwich with a toss salad, and I wanted to try something new and get the blackened chicken gyro sandwich with came with hummus to dip your French fries in (weird?) For being the third party to sit, we waited over twenty minutes to get our food. Then we noticed the people who came 10-15 AFTER us get their food...mind you, they only got wings..but that's not the point. Our waitress came by twice to tell us our food was coming. When it finally came, all but the Mac and Cheese came to the table. Really?! Common sense tells you to serve the kids first. I didn't realize it took 10 minutes longer to make a Mac and cheese. Ok, so on to the food: Toss salad came in long strips. Do the cooks know how to cut lettuce? Blackened chicken Gyro was alright. Tasted like Jamaican jerk chicken, a little spicy for my taste. Forgot to ask the mister how his sandwich tasted, must've been good since he ate the whole thing. Customer service: Service was good turned annoying when our waitress came to our table to check on us at least 5 times in a less than 10 minute time frame. Now I understand if I needed something it would be fine that she kept checking on us. But we didn't need anything and we were fine each and every time she checked on us. It got to the point where I just asked for our check just so she didn't need to come back (we were 3/4 done with our meal) lol All in all, our visit was so-so. Maybe I'll just stick to the wings next time and make sure I make it a point to tell the waitress to bring the kids meals first :)
(3)
Leah P.
Came here on a Tuesday night at around 9pm. I wasn't surprised there was a wait because it was traditional Tuesdays where wings are .75 each. We were told the wait was going to be 45 minutes. We got seated quicker. Our hostess grace was really nice. She asked how we were doing and everything a hostess is supposed to do. We ordered our drinks and all our food already because I know the wait time can get long between courses. We got the nachos, jalapeño poppers, Parmesan garlic traditional wings, spicy garlic wings, sides of rice and the cinnamon bites with ice cream. The apps came out and the nachos were huge. However the cheese on it killed it for me. I don't know if that was how the cheese was supposed to taste but I didn't like it. Then the issues started with our wings. My boyfriend and I both ordered the small size which normally comes with 10 pcs each. Our waiter brought out 5 each. I tried to flag her down but she was never around. Turns out she was attending to a big party. So we flagged the hostess then immediately our waiter came. She tried to tell us that we ordered snack size when I clearly saw her write small while she was taking our order. So we just put in an order for more and went on with our meal. The wings were yummy and saucy and everything. Next issue arises when we asked her for ranch dressing. You think it'd be easy, but once again it was taking forever. We asked one of the food runners if she could get it for us and she brought it our immediately. 10 minutes later our waiter comes out with two sauces and tells us she won't charge us for them. Uhm, no thanks. I'll pay full price for anything as long as I get it in a timely manner. Then came dessert and bill time. She overcharged us then tried to tell us that she rung it up all right. I grabbed the menu and even pointed things out to her. She had to call a manager for an override. At this point I just wanted to eat my ice cream and leave. But nope. Turns out I had to wait for my waiter to cash out even though there was a cashier clearly there. Of course our lovely cashier was nowhere to be found. So I sat down and made comments about how I just wanted to leave. So finally the cashier just rung us up. The food was really good as it always is. The service though was horrible. If I do ever come back, I'm specifically requesting not to be put in her section.
(1)
Tom T.
This is your average Bdubs. There is nothing that really makes it stand out. If you come here Friday or Saturday night, expect it to be crazy busy. If you come here for football, expect it to be busy. I've never had an issue with the food. It's always been the same bdubs that I'm used to. The service is largely hit or miss. I once sat at the bar for 15 minutes before I was asked what I was having to drink but I've also had times when the severs/bartenders were quick and attentive. Good place if your coming for lunch. Me, I like to come for a few beers and some food before I catch a movie next door. Better parking then the downtown location but nothing really different and nothing to make it stand out.
(3)
Garrett B.
Alright. As complex and wildly detailed as this could be, it'd take longer than it should. We'll hit wavetops here. Two servers. One of them, training. Jessica: The trainee - Her first day on the job. Not one problem with the order for 4 guys with appetizers, meals and drinks. Knew the beer selections, the menu.... Everything. Friendly, and seemed to be completely unfazed by our bad humor and generally asshole-esque personalities. Couldn't have expected more from a server, especially day one. Sam: The trainer...? - Have you ever wondered what it would be like to come across a howler monkey that's just had its testicles trapped by a falling boulder, shriek-howling into your ear? That's what it feels like to have Sam along for the ride. See, good ol' Sam was following poor Jessica around for her shift. His attention - or pestering, rather - was unyielding, akin to the kind of attention your obese uncle Joe would give your turkey leg at Thanksgiving dinner because you got to fix your plate first. We knew he was "shadowing" her because he made a point to tell us, and kind of grin at the notion like we thought he was some highly decorated waiter known industry-wide. We didn't care. But we played along, trying to get him to leave. He didn't. He decided that every so often (which ultimately came to mean every time I looked away from the fight that was on), he would be there, waiting to talk. The looks I got from him were disturbing. I didn't know whether he was sincere, or sincerely planning on doing unspeakable things to my rear. And he would hold his rape-y gaze as even more uncomfortable small talk unfolded. What did I do for work? How was my day? What did I do all day? Where do I work? Why did I pick the Marine Corps? Am I going to stay in? Do I like it? All of which are things that I don't wanna talk to my sociopath waiter about. He asked if I wanted to do their blazing challenge. I told him no. He started telling me about it. Told him I didn't like hot cheetos even. He proceeded to tell me how miserable the challenge was. I finally informed him that there was no way I was doing his challenge that would ultimately wind up in lava leaking from my anus. Well, flowing freely, or exploding, would be more accurate. We finally seemed to get the point across to our clingy little waiter.... Jessica served alone for the remainder of the meal, and we left happy, full, and a little worried about if he would trace our card information, pull our addresses, and murder us to collect our skin to use as bathrobes. Avoid Sam: 4 stars for what you'd expect a sports bar to be. If you can't keep away.... Good luck.
(4)
Shauny B.
Very friendly workers. Love the atmosphere. My boyfriend and I go here very often for some quality time and service with Stanley and Antz is always good.
(5)
J B.
I would like to give 0 stars, but I can't. We ordered the primerib sandwich for lunch, loaded potato wedges, medium buffalo wings, and a kids cheeseburger meal. IT WAS GROSS! We had to send the sandwich back because it was way too salty (inedible), the potato wedges tasted like they microwaved it, and the wing sauce looked like orange mayo covering the soggy wings. The best food item I ate was the carrots & celery sticks. The food here taste like it was frozen and then cooked in the microwave. The quality of food is poor. We will never come back here again.
(1)
Jordana F.
This time around I stuck to only ordering wings and as I suspected, I was extremely satisfied! Buffalo Wild Wings chicken wings are as good as it gets. You can choose 3 different options for the amount of wings (for example, the snack size wings will get you 5 wings for 7.99), and you can order it either with or without bones. Once you order the wings, you get to pick a sauce. They have a very huge selection and on the menu it indicates the level of spiciness. The hottest sauce is the Blazin Sauce. My brother ordered a snack size regular wings with the Blazin Sauce. I had one and it wasn't as spicy as I thought it would be. But my brother did say he couldn't handle more than 3 in a row and he still felt the burn long after finishing eating 3 out of his 5 wings. Our server was very personable, the staff made unexpected accommodations for us, and everything was delivered pretty quickly and efficiently. I personally have enjoyed the honey bbq sauce, garlic Parmesan, jammin jalapeno, and Asian Zing. The BWW at Pearl Highlands is much bigger than the one in Waikiki and has more space in between tables. If you're in the mood for some chicken wings and pairing it with a variety of sauces, I highly recommend Buffalo Wild Wings.
(4)
Catherine T.
As my first time, it was great. Although the wait time was long for 45 min to an hour due to a big group of 17. It was worth it in the end. We ordered BBQ stack the bomb! Plus onions and t radio nalani wings including blazing, Chipotle bbq, and parmasean garlic. The manager on site is really nice to check up on the customers. I would come back again.
(5)
Jessica-Nicole U.
It's a rating of two.. precisely because "Meh. I've experienced better." I am taking into account that it's new and going to be crowded, so I may write an updated version of this review next time, as I do plan to go back because it's somewhere to go on this side of the island. I've seen better Buffalo Wild Wings places. This doesn't really have a spark and the setup isn't as inviting as many others. It's kind of plain, besides the billions of tvs on every spot they can fill. I haven't gone to the bar yet but it's really not that big. It's a good amount of space for pearl city, but it's really not that big. Not that the Waikiki one is any bigger. Parking at Pearl City is mediocre. But it is free, so hey. Not going to tap on the service. But the food is "Bleh." Buffalo wings are my favorite, but when it comes to their ACTUAL buffalo wings, spicy or powdered, it sucks. Worst wings ever! For me at least. The other wings are pretty good. I don't know why people rave about their wings. It tastes SOOOO cheap. Not only at this location though. Their wait time is so weird. They don't even let their guests sit down. So you have like 30 people standing while 10 tables are completely EMPTY! My girls and I waited for over an hour standing, while there were empty tables. That deserves actually one star, but I'm being NICE. They needa change that rule STAT!
(2)
Adrienne B.
This is a story of how I waited for buffalo wings for almost three hours and how shameful this admission is. My friend last Saturday said "hey lets try the new Buffalo Wild Wings" to which I responded "sure lets see a movie while we wait and then maybe the table will be ready." I wasn't kidding. I was the first one in our party of 6 to arrive at 7:40pm and was told the wait time would be 1 hour 45 minutes. By this time. I've already smelled the wing sauce and I'm committed to the fact that we're eating here. My friends slowly arrive and 2 hours have passed and we're still standing outside. We ask as to where we stand in the line and there are still 11 parties ahead of us. Finally about 2 and a half hours later we find seats and the bar giving up our pager realizing that Christmas may sooner come than our chance to sit comfortably. Our waitress Meghan was AWESOME. She checked on us and was able to handle the fact that after waiting two and a half hours for chicken wings, finding out they were out of certain items made some people in my party sad pandas. The menu needs to be updated. I ordered a "small" order of boneless wings thinking I would be getting a "small" portion only to get 12 boneless wings. I would have saved the $$ and gotten a snack size if the menu was more cohesive with the true portion size, etc. The food was good, but they were out of sauces and some food items due to the fact that they have been SLAMMED with customers. It would be helpful if they had been able to anticipate better and were able to provide better service by having items in stock. The service was spot on all night which was great considering what a new staff and restaurant it is. Would return but will definitely wait until its no longer a new shiny penny.
(3)
Isa R.
They accept the IsleDiscount card Parking can be full at times. Lemon pepper & honey BBQ wings! Ridiculously busy. I'm crazy about the lemon pepper wings! I just wish this place wasn't so insanely busy all the time. Hopefully after the hype does down it won't be so packed. PS: lemon pepper wings.
(5)
Shyenne S.
Terrible! Came in for lunch to sit at the bar and the only open seating was one guy saving tables four tables that weren't there yet. Instead of giving it to the customers standing around waiting for a table they told us we had to wait. IF YOUR WHOLE PARTY ISN'T THERE YOU SHOULD WAIT UNTIL THEY ARE! There were five tables open in the general area but still told us we would have to wait 20 minutes still for a table even though there was only one other party in front of us. BWW really needs to check their priorities, they just lost business.
(1)
Erica L.
They changed a lot of things at BWW on the past few months. 1. They now serve Pepsi products. 2. Menus aren't stored at the tables. 3. No kid's hotdog. 4. Military discount is only on Monday. I'm not worried about the first three but them changing the military discount to only Mondays is boshee. Guess we'll stick to local, non-chain restaurants on North Shore in the future.
(1)
Jessica S.
So last night my boyfriend & I had just over an hour to kill before our movie started. He wanted to check out BWW since he's never been there but I, having had bad experiences both times I've gone to this location, really didn't want to have to sit through a shitty experience AGAIN. Seeing as our options were extremely limited, I didn't really have a choice. When we went in, I saw the 2 same servers I had before that sucked majorly so I told him let's just sit at the bar. I must say, it was a far better experience than the dining area. Both bartenders were good. The guy had a good steady pour (side note: I fkn hate when bartenders think that they're "hooking you up" by pouring a shit load of alcohol in your drink when really, they're just making it extremely unenjoyable) & it was just an overall nice, short visit. I'll forever only sit at the bar if I ever go again.
(4)
Javaine G.
We walked in and was told by Francis that it would be a 15 min wait for a booth as we requested one due to my wife's disability, so we kindly told him we'd be at the bar having a drink. 45 minutes later we went up and asked why we haven't got our table; a server overheard and said you can have that booth there. The server was awesome. We got our food; one of the meals was really salty and one of the sides was really spicy although we didn't want xtra seasoning. The server comped those two items. A few minutes later the manager came and tried taking credit for the servers decision to comp the items. It was or first time having meals here and we expected better - especially since friends recommended the place. Overall although our server Sam was nothing less than amazing and did everything he could to accommodate us and apologize for everything , needless to say we will not be returning to this establishment.
(1)
Coleen F.
This is my third review of BWWs. It must look like I come here a lot (but I promise you, not as much as you think). Anyway, my recent visit was pretty awesome (especially considering the fact they had to serve our group of 22 people). We didn't wait very long. Most of us got there around 7 and we were seated around 7:30PM. They have this cool feature now where they text you if your table is ready. So if you want to walk around, this would be a good service to recomend. Anyway, since we had such a rather large group, 6 of us had to sit at the booth (so my review is only vouching for my experience with my smaller group of 6 as opposed to the original 22 we came with). We had to split up from our group because there simply wasn't enough space to accommodate all of us - and I say this because BWWs at the time also had a group of 15 next to us and another group of 15 behind us and they were overwhelmed at the fact they had 3 large groups come in at the same time so I was a bit thankful 6 of us were offered a smaller table. Since some of my friends and I were seated at a smaller table, we were given a different server. Her name was Jocelyn and I just want to say that she was super sweet, funny, and she paid attention so much in making sure that our experience went really well. She also did a really great job getting drinks from the bar for us and asking the bartenders how much the drinks were (and trust me, she took like 6 trips to the bar - I felt so bad because we had so much questions). She also had great memory. Being that it was busy, another server delivered our food. He kind of got mixed up with who got which food, but Jocelyn quickly jumped in and gave each of us what we ordered. There was no "Is that mine?" or "I think that's my chicken" on our table that night. Thanks Jocelyn :)
(5)
Angel H.
The hubby and I got a quick bite to eat here after catching a movie at Pearl Highlands. The wait was twenty minutes, college football Saturdays. We got seated within the twenty minutes. We ordered the regular sized onion rings which were decent. However, we did not like the sauce it came it. It was really tangy with a little kick to it. We opted for the ketchup instead. We got the medium traditional fifteen piece wings, half in teriyaki and half in honey bbq. I love their teriyaki sauce, it's my favorite. Sometimes, when we go to bdubs, the wings seem kind of small. Today, they were a little bigger. They wings came out great. For dessert, we ordered the chocolate cake. I get the chocolate cake every time I come here. I swear it's the best ever. It's not too sweet and comes out warm with a scoop of vanilla ice cream. Our server was really nice and checked on us a few times. They brought out the cake without the ice cream and I had to ask for it. They didn't make a big fuss about it and brought it out in a separate cup. For some reason, the ice cream was really hard. We could barely dig our spoons in it. I think it was because they freeze the ice cream to be really hard so when they put it with the warm cake it doesn't melt as fast. To their credit they took the cake off the bill without me asking and I got $5 off with my ID Card.
(3)
Sharon N.
My husband, daughter, and I had lunch here a couple of weeks ago. My husband had been wanting to go for a while, because he heard a lot of hype about BWW. He also went to the Waikiki location with coworkers and recalled it to be pretty good. Hesitantly, I agreed to go here for lunch. We got seated pretty quickly which was nice. The environment was loud, but that was expected since it's a sports bar. I liked the TVs with various sporting games playing. I could imagine watching a Broncos football game there during football season. So, I really appreciated the environment. About 5 minutes after being seated, our server (nice but seemed irritated about something) gave us menus and asked what we wanted to drink. Water. Easy. We got out water shortly after. About 5 minutes later, our server took our order. We started with an appetizer (battered mushrooms) since we were still deciding on what to eat. We just wanted wings, a gyro sandwich, and chicken nuggets. I thought that was easy enough. We must have waited for an hour, and sadly the food was a big disappointment. I just thought was okay at best. It was just bland. The mushrooms were kinda gross. Okay on the outside. Mushy and undercooked on the inside...batter wasn't even cooked through! The other things were, at the very least, edible. We asked for napkins since they didn't even give us any, but that took forever to come by. The only time we saw our server look somewhat sincere was when we asked for our check. I doubt I'd ever come back. The only thing I thought was good were the fries. Since we can't give zeros, the lowest we can give is a one. With that said, I'm only giving the extra point for how fun I would imagine this place would be with a bunch of friends during football season.
(2)
Kurt N.
waited 30 minutes...come to find out the waitress didnt put in order!!! waited 30 minutes...come to find out the waitress didnt put in order!!! waited 30 minutes...come to find out the waitress didnt put in order!!! waited 30 minutes...come to find out the waitress didnt put in order!!!
(1)
Casie C.
I recommend going to BWW if it's lunch time and a weekday. That's the only time I'll be certain in getting a table and having my food delivered on time. When I do go during dinner time, I'll bee-line towards the bar area because the wait time for a table would end up being 30-40 minutes. BE AGGRESSIVE! I have seen drunk people take up tables and not use it! The servers are polite and wouldn't move the tables away from people, so I have taken the responsibility in asking to take a table. I liked the servers here at BWW! I sympathized for those in the bar area because the tables are all over the place. The servers I had always had a smile on the face and tried their best in checking up on me and my party. Last time I went, there was Travis (?), who was very sweet and even when he had full platter of food in hand, he still stopped and asked if everything was okay. His recommendations were awesome. (Yay for blueberry mojitos!) I do expect a long wait for food. Don't go if you're not drinking and not with good company or else you'll just be focused on the wait. They DON'T do anything special for birthdays anymore, but it was great that Travis remembered I mentioned it was my friend's birthday and he did bring out cake when I completely forgot to ask for it. I liked the servers and food, but I still feel iffy. There will one day I'll just be left hangry for too long and no happy server will help make it better.
(3)
J M.
My bf and I love it here! We come so often, some servers stop checking our id's and one actually remembers my drink order. Awesome! Service- minus one star Service is usually good. There were only a couple of times when service was slow. My last visit, I had the best waitress! Until she took away my plate without asking if I was done.... And I wasn't done. Little upsetting. Servers, bussers, bartenders, managers, should always ask before taking things away. Food- Standard wings with yummy sauces. I was told they make by order, but sometimes wings come out cool almost cold, not warm or close to warm. But I can understand that they mass cook wings when it gets busy. And it doesn't happen often, so I won't take off stars for that. The sets they have are great deals! One is with pita chips, wings, artichoke dip, and if I remember correctly, pretzels! All under $20. Delicious! Wait time- minus one star (for not taking reservations) It gets pretty busy on Tuesday and Thursdays for their $.75 wings. Tuesday are traditional and Thursday is boneless. I left the restaurant many times with an empty stomach and cravings not satisfied cuz the bar area is filled and the wait time is about an hour. Booo, but until they open another late night bar/restaurant in pearl city, bww will stay very busy!
(3)
Gary P.
I really wanted to like this place. On a Sat night 6pm we only waited 15 min to be seated. The waiter took our drink/appetizer order right away, but the appetizer came before we even ordered our entrees. We then waited about 40 min for them and my daughters was not as ordered. They immediately corrected it though. Good was just ok, not really hot, but not cold either. The atmosphere is good with plenty of TVs to watch while you wait forever for your food. The biggest pro is they have breaded fried mushrooms. One of the only places in Hawaii that I know of that you can get them. The bill came as just a receipt, nothing to put the credit card in or anything. No big deal, but indicative of the who experience. My wife made the comment "nobody seems to be in a very big hurry." So much so that I was able to write this entire review while waiting for them to bring the bill back. Unfortunately I won't be in a big hurry to come back.
(3)
Daniel B.
Don't go here . Bad service and average food. Worst part is that I forgot my Ipad on the table when I left. I went back 20 minutes later and they say they didn't find it. The same couple that was seated immediately after us was still there. No Ipad on table. So either the waiter that served us or the person who bussed the table had to have found it. When I asked the manager on duty, she acted unconcerned, and said she would check in the back. I left my name and number but got no call back. Dishonest employees.
(1)
Samantha S.
Seems like a alot of bad reviews lately but I've come here twice for Football Sunday so far and have no complaints. The service was quite remarkable actually. Both servers were very attentive and knew when to ask for another drink. The food came out pretty quickly for being packed for the games. The breakfast flatbeard with dry rub chipotle bbq is so awesome. The bloody marys are delicious. I have no complaints and give it five stars!
(5)
Trevor B.
While waiting for my order to go, saw a server open my box, and eat a wing. Not very professional. The manager gave me food credit when I made a complaint. Wait time is usually not too bad but I don't usually choose to be seated.
(2)
Loren G.
I have always had great service when I come here. it's always busy and the servers are always smiling. Great atmosphere!! Love the food. I always try to get something new everytime I come.
(5)
Elle N.
Prepare for a long wait if you try and go on Tuesday or Thursday. I got the sampler last time and it was okay. The onion rings were junk and my mozzarella sticks weren't hot enough. Wings were decent except knowing they are so much cheaper on Tuesday or Thursday -_- ...but that wait. I like the mango habenero, spicy garlic, and buffalo. I want to try the ghost pepper sauce but was sold out last time. Drinks are okay kinda pricey.
(3)
Ashley N.
Worst experience I've ever had at Buffalo Wild Wings! My boyfriend and I sat in 30+ minute traffic, for service that could have been one hundred times better. We walked in at around 9PM, and we were told it would be about a 30 minute wait for the two of us. We had our names put down, and waited patiently. Fourty minutes later, we went back in to ask if we had gotten called yet, and perhaps did not hear them - but we weren't mistaken. Then, fourty five minutes later, we were finally seated and we were greeted by our waitress, Mia. We come to Buffalo Wild Wings quite often, so we knew what we wanted to order. We ordered the medium sized wings, (which is about 15 wings) along with one order of rice, and french fries with cheese and bacon. At this point it was around 10PM, and we were starving! During the course of our wait, we also put in an order of the cherry limeade, and a side of coleslaw for my boyfriend. This, is where it gets bad. We wait around 30 minutes for our food, and only the cherry limeade and the coleslaw comes out. Our server completely disappears for the course of the 30 minutes, and after 45 minutes, she comes by and half apologizes for the wait. After a whopping 50 minutes, we finally got our food but had no napkins, no forks, or any bowls to put the bones of our chicken in. Having no forks, napkins, or bowls, is a mistake that honestly, should NOT be made. I come to a restaurant to eat, not to sit there and stare at the food. So, to be honest, our server should have noticed and brought it out promptly. However, she didn't. We actually had to ask twice for our forks/napkins, and when she brought them out, she did not realize we had no bowls (which is ALWAYS delivered during the time of the food), so we had to ask for those too. She did not visit our table consistently throughout the night or during our meal. My boyfriend was absolutely furious with the service, and I couldn't agree more! The only reason why it has two stars instead of one, is because the food tasted as it should... We wasted 2 hours and a half (it was 11:30PM when we finally left) at this establishment, to get horrible service, and a promise that we will NOT be returning here anymore.
(2)
Aim H.
Came here to get lunch for myself and some coworkers. I'm not a big chicken wing fan so I got the Parmesan garlic chicken flat bread and the spinach artichoke dip. Both were really good. I especially like the spinach artichoke dip. Its not like most spinach artichoke dips that you get. It comes with a pita type chip which I enjoyed very much. We also ordered Parmesan garlic wings, medium wings, and mango habanero wings. The garlic wings were good. It was the only one I tried. Like I said, I'm not a wing fan. I called in my order and even though my order went in late, James made sure that my wait wasn't too long. I appreciated that since I only had an hour for lunch and I walked there to pick it up. Wished I could've stayed for some drinks at the bar.
(4)
Kim M.
I've been to this BWW twice since it has opened. Parking is a beezey, but we live on an island - I think it's expected. Plus, drinking and driving = a no-go. The food is pretty much the same as the other BWWs, so I won't go into detail. I will, however, note that the quality of the food is pretty consistent, which is pretty important. For desserts, I like the dessert nachos. SUPER YUM. Diabetes on a plate. No joke. But is it worth it? HELL YEAH, IT IS. Service at this one is a hit-or-miss. The servers are quite playful and definitely have personality, which I like, but can they serve? Yes and no. Service was fun and forgetful on my last visit. If you can't remember, write that ish down. Just a suggestion. But, I'm somewhat patient, so whatevs. Other patrons may not be so patient... Also, if you're looking for a place to hang where Asians aren't too prevalent, BWW is your spot. No joke. I felt like a minority here. Sports, wings, and alcohol. Bang! Yeah, that pretty much sums it up.
(3)
Ashlee O.
Not a very long wait at all. Very large and spacious with lots of tvs and sports playing on all of them. I love getting the salt and vinegar traditional wings with honey BBQ sauce in the side, very good. Very good service here. The waiter always checked in on us. And was very polite. I like it here we will be back!
(5)
Priscilla V.
This place get crowded during the dinner hours, usually everyday. Come on Tuesdays for 75 cents traditional wings & Thursdays are 75 cents boneless wings. It worth it coming too have sweet deals on wings. Parking really sucks, you need to be lucky for find parking on the busy hour. It's good to go in ahead of the group and put your name on the list, because sometimes the wait maybe 30-1:30 hour wait. A big minus is when the waiter/waitress are really busy, they don't tend to refill water or drinks until we are finally done with everything. (Which is kinda late) esp with the hot wings and flavors, a lot of ppl tend to drink a lot! Not just beer haha. Overall, I come here often due to the location and it's close to home. Don't wanna wait? Call in and do a take out order and enjoy them wings at home :-)
(3)
Mike O.
If I could, I would give this place negative stars. This is the first and only time I will ever go to a Buffalo Wild Wings. This place has been open for about a year and the wait for a table is unacceptably long, even on a nothing Tuesday (no NFL, no college football, no MLB) evening (730pm). What's worse is that it took about 60 minutes to get our food. We should have walked out and the waitress did say some customers have walked because of the wait. I didn't walk but I'm doing probably something better. I'm telling everyone, DON'T EVER COME TO BUFFALO WILD WINGS. Sorry, I shouldn't say anything negative. Let me rephrase that. ONLY COME TO BUFFALO WILD WINGS IF YOU HAVE ABOUT 3 HOURS TO KILL AND DON'T MIND WAITING. If you want wings, go to WingStop.
(1)
Melissa M.
The wait time isn't always the best but the service is so much better than the one in Waikiki. I will never go back to their other location. This one is the one to go to. I have never had a bad experience here. The managers and employees are great.
(4)
Hohoho B.
Ok this was my first time here and I was a little hesitant since I'd heard that service wasn't that good. But curiosity took over and I decided to give it a go, and I'm glad I went. The wait was quite long for a Tuesday night (maybe because the next day was a holiday) but 30 minutes for 5 people? Yeah, that's long. Anyway once we were seated the fun began. Our server was George and he was really good. He brought our water and alcohol in no time, which is a very big deal to me. He was very patient when taking our orders and when we weren't sure which sauces to get we asked him to surprise us and boy did he ever! hahahhaahha he purposely mis-labled one of our sauces to say "honey bbq" when it was actually super-duper hot and spicy!!! hahahhahah we thought that was pretty damn funny once our lips stopped burning! We asked him to take our photo and he willingly obliged by taking our picture along with a photo of HIMSELF which wasn't discovered til later. LOL. Tha.nk goodness he was good-looking hahha The food was pretty decent bar food. I wouldn't recommend the chips and salsa, because the salsa tasted like it came out of a jar. But the spinach artichoke dip with the warm pita chips was really good and of course the wings!! We lucked out and went when wings were 75 cents each, which i guess is a good deal. 10 wings for $7.50 opposed to regular price of 10 wings for around $15. They have a nice variety of sauces for the wings from mild to super hot so everyone will be able to enjoy. At least they have daily specials on food and drinks so that helps. All in all, this was a very pleasant experience mainly because of the company I was with and our server, George! I will be returning, and I hope the next time is as good as this time.
(4)
Saki K.
First time coming to Buffalo Wild Wings during .75 cent wing Tuesday. Which is a really good deal!! But because it's such a great deal...it's always crowded D: Wait time was about a hour for a group of 3. A little long but it was okay because one of my friends was getting her new phone next door @ Verizon which took a while anyways. Our waiter was Anthony. He was very friendly and paid attention to our table. I split water on the table and he got us napkins right away and got a new water cup for me. Our order wasn't coming, so Anthony went and checked up on it and he said the kitchen did something with our order. He quickly apologize, but it was okay!! The order came out fast As for the food, the chicken wings were cooked perfectly! Tender and juicy. The sauces I've tried was Parmesan garlic, honey mustard, honey BBQ, Asian zing, and the lemon pepper. Out of all of them, my favorite was the Parmesan garlic!! The trivia game was fun. A good way to have fun with friends and kill time while waiting for good.
(4)
Amby B.
Arrived at1:50 pm on Friday. Decided to sit in the bar area. At 2:03 pm a waiter finally showed up at my table. Told him I wanted to get the lunch special.....he looked at his watch and then said to me "lunch special ended at 2:00". I told him I had been sitting there for 10 minutes waiting on someone to greet me and he shrugged his shoulders and said "oh well". Seriously the worst service I have ever had in my life!!! Good thing Hawaii depends on tourism, otherwise no one would be in business! What a joke!!
(1)
Heather S.
I love Pearl City Buffalo Wings. Even when it's busy, we get good service and the food is always good. There is usually always a wait list when we go for dine-in at this location, but that's okay because we can usually grab a table right away in the bar area. Yesterday, my husband and I went there for his birthday. Junior was our server. I had to write a yelp comment about it him because my husband absolutely had the best birthday dinner ever. He was always refilling drinks right away and was super nice and quick service even though it was busy. Made sure our appetizer got out first and then even got his birthday cake out super fast and told him "Happy Birthday" and before we left to enjoy his day. He went out of his way with his service and kindness to make sure that my husband had a great birthday. I usually don't write yelp comments unless i had exceptional service or horrible service but I felt the need to write about it because it would be wrong not to compliment that great of service. Thanks Junior.
(5)
C L.
When we went it was really noisy... it was ok but nothing great.
(3)
Jannah L.
Nice place to chill and eat. The guy bartender was really nice. Lots of TV and good food!
(4)
Rie A.
I would give zero star if I have a choice :-( POOR CUSTOMER SERVICE!!! our server seems like she was so lazy to bring something she forgot to serve. We ordered fried pickles and this dish supposed to comes with chipotle ranch sauce or southwest ranch but she didn't bring anything so we asked we want the sauce and her answer was "we are out the sauce". We said okay but I started thinking she should have tell us if the dish will be something missing so I told her about it then she came back with the sauce. So it was like she lied to us because she just didn't wanna bring the sauce first place. Then for the kids meal I ordered fruit cup for side but it came with French fries so I told her that I ordered fruit. Then she said "oh I thought you said French fries". She came back to the table later and she said " we don't have fruit cup so I can bring you orange slice or something" so I said that's fine but she never bring them. Waikiki location is much better service and food so I won't come back to this pearl city one!!!
(1)
Geno P.
Got dragged here by some coworkers and I'm still trying to figure out why they were so excited to go here. Nothing on this menu impresses. I'm from the Northeast. I've eaten real Buffalo wings and wings as good as real Buffalo wings. Neither can be found at this "wild" restaurant. (I'm still trying to figure out what makes it "wild.") And if you are hungrier than wings, you're way out of luck. I opted for a burger, which I would rank among the most uneventful ever tasted. Since I built the burger using the BYOB menu, I was extra disappointed. Overall, I'd rate this slightly above a turnpike burger. Additionally, the server was miserable and our lunch took almost two hours. The best thing about this place is the abundance of giant TVs showing various sports events. After eating, I realized the point of these - to distract you from your plate.
(2)
Bri L.
I heard this location was pretty good, so I decided to try it out. I'm used to going to the one in Waikiki. When we got there we were told the wait was an hour and 20 min. I don't know what we were thinking, but we stayed. We finally got called about an hour and 30 min later, pretty grouchy at this point. But, you kind of have to wait awhile for bars like this because people like to chill and talk stories and have a few more drinks. The hostess apologized for our wait and sat us at our table. The waiter was very good, he revisited our table quite frequently to check up on us. Even offered us to play a trivia game while we wait, even though the room seemed pack. We gave our order and it came out in about 15min, which was crazy fast! We ordered the pork pulled sandwiches with honey BBQ sauce and the bleu cheese chicken sandwich. The pulled pork sandwich was great, kinda felt like I was eating a sloppy joe. The bleu cheese chicken was a bit spicy, but that's personal preference. Then we got traditional wings coz it was 75 cents, because of the Tuesday special. They have pretty good deals on beers and late night appetizer deals! Overall, not too bad experience when we finally got in. The food came out extremely quick, just the wait was crazy ridiculous!
The location is convenient because it's right next to Regal movie theaters, BUT their traditional wings taste microwaved, which is a big let down for me. Their loaded potato wedges have some sort of bitter after taste (not tasty), and they always run out of french fries -_-. Let me just say that after Wingstop got to Oahu I haven't been to Buffalo Wild Wings.
(1)
Mich S.
First time here, I was a little skeptical eating here. My bf convince me to try it out. It's a Wednesday night it was busy. So the girl up front, ask us seating or help yourself to the bar. We both answered to the bar. Our server was very friendly. He gave us menus cane back to take our orders. Ordered chicken permasan & garlic it was so good! Pizza roll, spinach dip yummy!, soft pretzels, Heineken Draft & a strawberry lemonade. We didn't wait long for our food & our server always came by to check on us. Cozy place to hang out. Definitely return back on a weekend that's crazy busy! & see if they are up to par with overall there servers
(4)
Kristi S.
This place had its positive and its negatives. We came here just to drink and eat dinner with some friends. We sat in the bar section of the restaurant. The service was terrible. It took the waiter about 30 minutes to take our orders. It took another 15 minutes for us to get our beers. After the drinks came out, the waiter forgot about our chicken wings and french fries. It took another 30 minutes for us to get our food. Let me say that the buffalo wings are not that great here. The waikiki location is a bit better. The wings were drenched in so much sauce, I couldn't even taste the chicken. The ranch chicken wings were a little bit better. I also ordered dessert, I got the desert nachos. I wish they showed a picture because I had no idea it was going to be that huge! On the other hand, the restaurant was really nice and clean. It was air conditioned so it wasn't hot with all those people in there. I loved watching sports while drinking and eating. The people there were also nicer than the other locations. The waiter gave us free food because of the forgotten food and drinks.
(2)
Robin S.
Wow! I guess if you want to watch football all day and not eat this is THE place to be. 50 minutes to 4 hours to eat. Maybe management should get a grip! Would eat dirt before coming back here.
(1)
Chris L.
Loud with horrible service, in the 2 hours we sat there we saw our waitress a grand total of 3, maybe 4 times and only twice did she actually take orders. No soda refills, no "Oh do you need anything", no nothing. We ended up getting up and abandoning our party of 12 because we had had enough of the place. On the food front, I don't know who makes the onion rings but the batter is disgusting. . . .grade A disgusting. . . .I hope it tastes better when you're drunk. Other then that I can't tell you how the food was because we never got served. 0/10 will not be returning, and I'll do my best to make sure my friends stay out of that place too, it was better off as an Arts and Crafts store.
(1)
Kainoa T.
Always love to eat wings. Even though it was my first time eating here. I loved everything that I ordered it was really good. It's good I liked the boneless wing garlic flavor as well as hot. Both were really good. The happy hours are really good.
Came here for dinner with a friend on a Sunday night. There was no wait which was real good. After we sat down, our waitress Robyn came and greeted us. My friend had an order of wings and I ordered a grilled chicken sandwich but wanted it wrapped in lettuce instead of bun. Robyn replied with "it's not gonna be cheaper." Yes Robyn I don't want the bun because I want to save an extra dollar. Anyways, she concluded that she was able to do it for me. When the food came, my burger wasn't what I imagined. The lettuce was shredded and frozen. I asked Robyn if it was possible to have whole lettuce leafs and she quickly said we don't have any and walked away looking irritated. On my way home My friend and I thought about the situation and something didn't add up. They served chopped salads, how can they not have whole lettuce. So I called the restaurant and asked if they I could order a burger wrapped in whole lettuce leafs. She asked the kitchen and came back and told me not only they can accommodate that for me I had 2 different options of lettuce. This restaurant would deserve 4 stars if they had better quality service and less Robyn's.
(1)
Christine C.
First time here & very good customer service! Friendly waiters always have a smile on their face. Food also came quick. Highly recommend this place!
(5)
Greg D.
The service here is usually pretty bad. Also the place is always dirty. Unfortunately I keep coming back because they have great hamburgers (black and blue burger w/ fresh jalapeños). If the service was better I would give this place 4 stars. Also I forgot to mention that the prices are awful for most items.
(2)
Christen W.
My nursing school classmates and I used to love coming here for wings, but we're always disappointed with the service. It never fails that Everytime I come here the greeters/hostesses are always behind the counter talking and playing around with each other. They are very inconsistent with the quality of the wings. Either they are dried out and hard or moist and juicy. The cheese fries and mushrooms are always good though. ****i am giving them one star because of the crappy service from the last time I ate here. After my friend and I were seated we waited for about 20 minutes without anyone coming to introduce themselves as our waitress or at least give us water. I was ready to walk out and saw a "manager" come walking out from the kitchen so I waved her down and asked her if she was a manager. She said yes. I told her "we've been waiting here for 20 minutes and no one has taken our order or brought us water". She didn't apologize, she just said we'll get someone to help you guys. The HOSTESS was sent over to take our order!!! Wth? What added to this bad service was the girl who was supposed to be our waitress was standing behind us and asked another waitress if someone was taking care of us already. Is she not able to ask us herself?!!!! Honestly the manager could have at least apologized. I'm not looking for a discount on the bill just better service, but I guess that's too much to ask from recent high school grads/college kids.
(1)
Real R.
Where do I even start?! This place used to be fun and clean and bearable. Now, it just... for a lack of better words... SUCKS. It stinks. It's always dirty. The service is "ehhh..." ...but most of all it stinks. And i swear I hear like 10 cups break everytime I dine in. I'm definitely done with this location. I'd rather drive to waikiki if anything. Not to mention half the workers (management included) give the dirtiest looks. ...it's like they don't know how to smile. I'd really love to rate it negative 5 stars. That is all!
(1)
Delphine H.
Customer service was excellent our waitress was friendly and seem to know all products that they offer...Food was alright...
(3)
Trevor A.
Sam I Am is awesome. He is the best server here and he is very personable. I will definitely only dine when he's working.
(5)
Andy A.
Ok the wrap is ok I think the tortilla should be fresher. Also the chips are good but the salsa is horrible. I like the atmosphere. Friendly and lively. Also tonight is 3 dollar pints. That's alright by me.
(4)
Amanda H.
The service was a snooze.... tons of workers watching the games. Waited for the waiter for 15 minutes to return to our table. The $8 dóllar 6 count wings were so tiny they should call themselves buffalo micromini wings. So dissapointed in our experience here...was gonna order a round of shots but because our waiter took FOREVER we decided to close out our bill. Not coming back this place sucks!!! #headedtochilis
(1)
Jessica W.
Favorite place to drink some beer, eat some Sriracha wings, and watch football. Very loud but you can't help the young crowd. Might not be a pleasant place for children.
(4)
Mary C.
First of all, I'm very disappointed at the service and the server. Came after our movie which was 1am. We sat down for a good 5 min, our server came. He took our order. When our food came, we didn't have any utensils. After our food we had to as for utensils, he gave 2 then, I said can we have 2 more because there was 4 of us. The food was very dry, too much sauce. Didn't wanna waste so I just ate it: place was half empty. Our server didn't even bother checking on us. This other server that was cleaning up and fixing the chairs at the bar side was being an ass. I guess he wanted us to leave, yelling out 'get out already' like wow, that's very rude. I'm not coming back here no more, I'd rather go to the one in Waikiki. Some of the waiters give attitude. I'm pretty sure people don't want servers who are stuck up, because I myself am a server too. This place has to change their waitress's attitude.
(1)
Anthony G.
Great wings and good beers. Reasonable prices also. We come here to watch games or ufc fights. Good for big groups also.
(5)
Rosie F.
Horrible pretty much sums it up, had us waiting for 45 minutes with a whole bunch of opened tables, the bar had soo many tables that just needed to be cleaned off. I worked at a Buffalo Wild Wings back in the states and we were never this bad on keeping our sections cleaned. Please get it together
(1)
Chris F.
I don't understand why people hate on this place. First this is Hawaii so no matter where you go there is always a wait. I would worry about the place if there wasn't a wait. The service is good but there is always room for improvement, the only thing I would do is have a person walking around with water to refill glasses. The wings selection is great and trust me I know wings. There is another wing place where I am a member of the 1000 wings club. The crowd can be overwhelming at times but this is a sports bar and restaurant so if you don't like sports then stay at home. The location is great for the westside.
(4)
Ash K.
First impression was good because for a Saturday night, we were able to be seated quickly. (Should've been the first hint) it was all downhill from there. Waitress checked on us three times total in two hours. It took 10 minutes for the drinks to come out and 20 minutes for a basket of chips and salsa. My chicken was good but my friend's was cold...+it took 20 minutes to flag someone down for water. MIND YOU, it was not busy at all. Looks like they have a system where you only tend to your section because my boyfriend made eye contact with at least two other waitresses and none could grab us a damn cup of water. The entire time, our waitress was MIA. Won't be back here. Good chicken but rather go to the Waikiki location for better service.
(1)
Kate T.
I really don't get why people aren't diggin this place. There seriously should be a rule on yelp. Yelper's shouldn't be allowed to review a new place within two weeks of opening. Of course service is going to be slow and there is going to be a ridiculous wait. It's Hawaii! We all get excited when something new opens and want to go as soon as it opens!!!!! Okay so now that I'm done with my rant let me tell you how awesome this place is. It seems bigger and cleaner than the one in Waikiki. And for some reason it seems more female friendly over here. I think it's because the lighting is better here and doesn't seem like a man cave. The servers are really nice and get you your food and drinks in a timely fashion. They even tell you to hurry up and order a drink before last call. I'm not going to lie their last call policy is very weird. They call it 45 minutes before closing and your not allowed to order shots. Super weird right? Shots are easy to pour and make alot of money. But anyways. The food was really yummy and came to me very quickly and the prices were not too bad. I think I spent 20 dollars on drinks and food. My favorite thing about this place is that they have AWESOME drink specials EVERY DAY!!! Cheap beer and yummy wings make me a happy girl :) One more thing I really liked here was that there was a bunch of stuff you could do in the bar area. They have a juke box that is free. So if you want to hear a song you'll be able to hear it while chowing down on delicious wings and guzzling ice cold beer. There is also darts and trivia there! Also there are tons of tv's here. Having one of these by my house makes me a super happy girl. I am super stoked about football season and bloody marys and beers here!!!!
(5)
Rodney J.
Service was pretty bad. Me and friend went here, when our food came our fries, rice, and my friends food was cold. When we told our server he seemed like he didn't really care until we told him to touch the food.
(2)
Hollie-Anne T.
Okay so came here on a weekday and it was pretty empty. We were greeted at the front and were asked if we wanted bar seating because there's no wait. So I asked the guy how long the wait would be for just a regular table and he looked confused. So I asked "Is there even a wait?" and he looked into the dining room area and replied," uhhhhh no." Okaaaaay..... why did you suggest the bar then? Well whatever, maybe he's new, who knows.... So we got seated and my boyfriend and I looked at the menus. We were waiting pretty long for the waitress to come. If you're willing to wait and you aren't really that hungry then so be it, but if you're super hungry I suggest you go some place else because you will be waiting for a very long time. Even after we ordered, our food still took a long time. Our waitress was also sporting her phone in her back pocket, which wasn't so inconspicuous at all being that it was one of those huge android phones.... (wait I thought you weren't supposed to have your phone on you when you're working). I think the only time I will ever come back to this joint would be for my niece, who really wants to eat here, but other than that I won't be coming back.
(2)
Riana S.
Buffalo Wild Wings is Buffalo Wild Wings. If you've been to the one in Waikiki, expect the same thing at Pearl City. Nothing surprising here. The first two times we came here, we ended up leaving because the wait was super long. It was our mistake coming after 3 (which seems to be the most crackin' time). We finally got to get in the club (lulz) yesterday around 2pm. Completely dead compared to the other times we were here. We were seated right away and our waitress who was super nice by the way took our order. We got the large order of the traditional chicken with Thai Curry, Spicy Garlic, Salt & Vinegar, and Chipotle. My favorites were the Salt & Vinegar and the Chipotle one. The drumstick to wing ratio is really good and all of them were cooked well. We also got french fries and onion rings with some Southwest sauce that our waitress suggested to us. The onion rings were crispy and yummy. I wish I got her name but she kept checking up on us, refilling our drinks and making sure that we always had elbow room on our small table. If you don't want to wait, try to be aware of the rush hour times as with any restaurant and plan accordingly!
(4)
Sara S.
Soooo... Walking into the place three things came into mind 1) it was PACKED. And it was only Tuesday xD therefore it was loud and the wait for a table was only about 45 mins tho. 2) the smell. It took a very long while for me to get used to the smell. It's not a good smell btw. And 3) the service. They're all very nice and personable, which I like. It's as if they genuinely enjoyed serving us lol! We sat at the bar and chad was helping us with our drinks and got us our food, very nice guy! And the other guy in the red shirt was cool too lol! Didn't catch his name tho
(4)
Xuannie C.
I don't know why this place has 1-2 star ratings especially opening week. For goodness sake they are a new establishment, give them a break would ya? It's a wing place, what do you expect it to be? Proper etiquette class? Umm I think not! We came here a little before 10pm after watching Pacific Rim(07/13/13) at Pearlridge. I called around 9:40pm and asked how long the wait would be, I was told about an hr wait. I didn't freak out or anything because it was expected. I actually was hesitating it to be longer than that but she did mention that for 2 people, we can do bar seating since it's first come first serve. We arrived and the host told us if we wanted to look at the bar area we could because he said there was 2-3 tables open and a few getting ready to leave. My bf went back there and the host said, if you want the dining area it really is just a 15-20 minutes wait or less! But my bf gestured me to the back and that's where we sat in the bar area. The waitress came and cleaned up the area quickly and told us the next time she comes back she would take our orders. We were ready and hungry and new exactly what we want since we usually order the same things or change it up a bit or two. We ordered a bunch of wings with mango habanero and we did the caribbean jerk sauces, side order fries, extra ranch sauces, and a bunch of celery. Our waitress, totally didn't get her name but short filipino girl..She was super nice and friendly. Didn't have a problem and always smiling. I think she tried flirting with my bf too but it's cool we had good service from it ;) The girl who brought out our food, Jazzy was terrible. She was in a bitchy mood like I wanted to slap her! She almost just flew our food on the table and the ranch sauce was half full looking like she spilled some. We asked for extra and she said tell your waitress. Umm okay then betch! Food was awesome! BF ordered the cheesecake balls. I wouldn't. For 6 super small pieces it didn't WOW me at all. He liked it though. Loved the wings as always! I'd say to do the bar seating at all times. No wait if you're lucky like us and it seemed lively rather than in the dining area. After we finished we walked across the dining area to go to the bathroom and wow HUGE DIFFERENCE! Dining area seemed so proper, almost quiet, like it was actually an etiquette class or something. I didn't notice any TV at all whereas in the bar area the walls are filled with different sized TVs which was awesome. We like loud, lively, and fun so we suggest you go to the bar area plus it saves you from long waits to sit in a boring dining area that seems so bland. Definitely will go back since it is closer to where my bf works otherwise we normally go to the Waikiki one which is just as great.
(4)
Gigi A.
less than 1!!! 45 mins wait for a cold pull pork sandwich and fries!!!! 2nd time warmed my pull pork and was warm and dry now & and fries ugh cold!!!! fired!!!! will never ever eat here again! overrated!!!
(1)
Curtis H.
30 to 45 minute wait ended up being a 90+ minute wait. The wings were way over cooked, and lacking the reasonably expected amount of flavored dry rub. The flavored lemonade was good, but free refills usually means a refill. I shouldn't have to ask for items more than twice, and definitely not for more than one item. Poor service, and low quality food.
(2)
Jenny B.
Everyone has there own opinions on food places. Some people like the waikiki buffalo wild wings more than the pearl city one.. but I personally like the pearl city. My brother worked here for a few months which made me come here more often and probably one of the main reasons why I like coming here, and since it's closer to were I live. He then had to quit when his first born son arrived. But we still make time to come here. I know some of the workers so it made the atmosphere more welcoming. I think the servers/waiters/hostess are all nice. The waiters expecially make conversations to their customers to flow time by. They give their honest opinions on what's good and what's not depending on the customers taste buds. Sometimes having your drinks refilled make take some time but you have to understand that they are busy. But the waiting doesn't matter to me because the people I go with makes time pass by much more easier.
(4)
Lei N.
I suggested this place for dinner. Since there's finally a location on the other side of the island, I figured it would be a good place to catch up with friends. There was a long wait, so long we probably could have watched a movie and come back. But the hostess said if my party could find a table in the bar area of the restaurant then we could just eat there. After a while of waiting we finally gave in and looked for an open table. Perfect timing! A party was already leaving and I rushed to the table since another party was eyeing the open table also. The workers cleaned up the table and looked for the menu and condiments. A lot of televisions all over the wall. More than the Waikiki location, it felt like. I asked for the traditional chicken wings but they gave me boneless. Nothing wrong but I enjoy the traditional. I ordered the honey bbq and sweet bbq? They were both pretty good. It took a while for our orders to come out though. Understandable since there's a lot of people.
(3)
Jay A.
Went here with a bunch of co-workers(14 to be exact). First thing I would like to say is that, the place is huge even though it might not look like it from the outside. Second, I think the football jerseys with the employees names on it are pretty cool. So anyway, this place is a sports bar, straight up. That being said, the food here is great. The hot wings were good too. I really likes the thai curry. Spicy but not overpowering. The tailgating sampler was good too. But the nachos was the best thing we ordered. I mean that was the best nachos I had so far. The environment is typical of any sportsbar. Lots of large screen HDTV's all over the place. The noise can be an issue sometimes, but only when it is really crowded. But then again, who goes to a sports bar for peace and quiet right? The also have games much as electronics darts and a video golf game( which I played and totally sucked at,lol). One of our co-workers even attempted the hot-wings challenge. The goal is to eat 12 of their hottest wings in 6 minutes. He came up short, only eating 7 of them, but it was certainly fun to watch. Even other customer's eyes were glued to our tables. Customer service was excellent too. Our server Jeremy, was very attentive and really seemed motivated. He even cheered our co-worker on during the hot-wings challenge. A very positive experience and highly recommended.
(5)
Judy P.
The Waikiki location is way better --- as far as service and atmosphere. The food is ok -- as long as you dine in and get the food promptly. (i.e. when you're at the bar) Otherwise, it may be soggy or cold. But I must say - I'm usually ok with the food here. The reason I give it a 2 star is because we've ordered take-out from here at least 5 times... and 4 out of 5 times, they've got our order wrong. Spicy became parmesan... Asian Zing turned out to be Mild... just all wrong. Then I realized one day when I was waiting for my order to come up is that the people on the phone taking orders are joking with each other on the side -- and are probably not paying attention to the person on the other line. Pearl City BWW gotta step up their game...
(2)
Tze M.
I love b-dubs!! So when they opened up in Pearl City I was so excited!! Pearl City location... I love the atmosphere for the fact that it's the same as the one in Waikiki. There's tv monitors all over! So when it comes to football season, different games will be showing on the different monitors. Wings: it's all I order. Oh, and beer... The menu has changed a bit, previously you could order by increments of 6, now it's snack, small or medium, or something like that. Only the snack size you can only have 1 choice of sauce. I got the small; 12 wings; 6 wings in 2 different sauces. The wings were over fried and lacked sauce. I wasn't happy about it. Service wasn't bad and it wasn't the greatest either. I know it is a new establishment, and maybe I'll try to give it a second chance. Not sure if this location of b-dubs will make it into my heart...
(3)
Monica S.
I came in for dinner on a Tuesday night because of the 75 cents wing special. Sat at the bar and waited at least 10min to be helped then another 45min for our food. The wings were that great either.
(2)
Brent P.
I'm trying to be generous with two stars only because the staff were all very nice and friendly. Here's the rest of the story in a nutshell... Two adults and two kids. After ordering we waited 35 minutes for our food. When it arrived some of it was already cold (onion rings, etc.). Kid's mini corn dogs looked like they just came out of a bag at Costco. Ordered a small basket of wings and only ate one. The rest of the food was edible but nothing special - thank goodness for ranch dressing. It wasn't an awful experience but certainly not worth going back. We trusted the crowds and didn't bother to check Yelp before going - huge mistake.
(2)
Teresa G.
I decided to give it another go since my first visit was during their opening week. Things were much better this time around. I ordered the spinach artichoke dip. I did notice that if you order it as take out then they give you tortilla chips and if you dine in you get pita chips. I like the pita chips better. Go before noon and the place is not too crazy. Love the fact that if you order your wings plain and ask for the sauce on the side, yu can change it if you do not like it.
(3)
Jarod H.
Pretty good food. Seems like it was frozen prior & cooked in the fryer. No problem. Nice atmosphere for sports. Overwhelming the senses for sports actually, especially on a Saturday lunch. Not complaining though! Football is great! Service was excellent & very attentive. Food came out really fast. Recommended for a pupu & beer place.
(4)
Stacie P.
I wanted to go to this place ever since it opened but Hawaii people are crazy when it comes to openings so, as a result, I waited...Some friends and I had planned to go for drinks and pupus one night after our zumba class since it's open till midnight or even later. Yes, I know, that defeats the purpose of working out but we're all about food. In any event, that never panned out so I continued to wait...My 14 year old niece even ate here before I did and more than once, which is besides the point but I just had to point that out. I finally got my opportunity to try this place out when I went for dinner with a friend to celebrate my birthday a couple of weeks ago. We went on a Wednesday night at around 0600pm and it wasn't busy at all. The place is rather large and is sectioned off into 2 rooms; the front room is the restaurant with tables and chairs and adjacent to that is the bar which is an equally large room with high table tops and chairs and a plethora of flat screen TVs facing every which way and playing all different sporting events; it's a bit of a sensory overload. There's also a couple of dart boards. The waiters walk around wearing jerseys with their names written on the back to reinforce the sports bar atmosphere. We chose to sit in the bar and ordered bone-in buffalo wings, the only way to go, of course, as well as some pupus. We each ordered a serving of 5 buffalo wings and got different sauce. I like my food spicy so I got the Thai Curry while my friend didn't want something as spicy so ordered the Parmesan Garlic wings. We also ordered onion rings and spinach artichoke dip, and to wash it all down, a couple of beers! I enjoyed my wings, they were very flavorful and had just enough heat. My friend, on the other hand, said his wings were spicy even though it's listed as mild. Despite that, he ate all of them; it just took him all night! The rest of the food was fine but greasy; I guess that's what you get for bar food. We had some leftovers so I took it home and ate it the next day, but the fried pita bread that the spinach dip comes with, which was swimming in oil, was just oozing grease that I even had to call it quits. What can I say? It was OK. I wanted to go, I did, it wasn't crowded, our server was nice, the food was OK but maybe if I go, again, I'll order a salad with my buffalo wings...
(3)
CD B.
This place is awesome. Lots of TVs to watch the game at. The food is awesome. Got the 24 piece wings w 4 different sauces ! Blazin, spicy garlic & buffalo is my favorites. Our server Sheldon was the best ! He was so helpful ! Ask for him when you come in ;). The drinks were great we all got beers & shots but the twisted margarita was the best ! Will def be back !
(5)
Alyson Y.
DECEMBER 22 FOOD POISONING. On Sunday (December 22, 2013), we went to Buffalo Wild Wings to watch the games. My boyfriend ordered the Chili Nachos and got food poisoning. I've had several good experiences at this particular BWW. I prefer the wait staff here to the one in Waikiki, the payout is more conducive to watching the games and I like the parking better than the one in Waikiki - but if they have a kitchen staff that does not know how to handle food properly, they're a liability. Contaminated or improperly stores food from anywhere, but especially a chain this large, is unacceptable. Since creating a public post about the food poisoning incident on BWW's social media - I found another customer who ate at this location on the same day who also contracted food poisoning. I'd have otherwise given BWW 3/5 stars, but since contaminated food is clearly not an isolated incident for them - I'm giving them 1 star. BWW has lost two regular, game-day customers.
(1)
Jennifer A.
If you have an ID card you can use it here. I totally forgot to use mine...bummers. We had about a 30minute wait even though there were a few tables open. The service is pretty slow. We ordered three beers and the server just brought them out one at a time. We also ordered water all around and she only brought four when there were six of us, same thing with the utensils. The food also took awhile and it wasn't that great. The amount of chicken wings is a rip off for what you get. The pountine fries was ok...in canada it's way better. They do have a good selection of beer. We went on a Wednesday and the beer special was pretty good $3.99 for a pint.
(1)
Taylor H.
Every single time we come here something significant is wrong with our order or they are out of a menu item we want. Once the pecans that came with the salad were rotten - over a year past expiration after we looked. We discovered this after I had poured them on the salad and we weren't even comped for the salad - we had to ask for it!! The next time they mistook the hottest wings sauce for salad dressing, burning our mouths and ruining the salad. Other times we have been here they are out of drinks and menu items. This time I had to pay extra for dipping sauce when I ordered wings and fries. Too bad this location cannot and does not measure up to other BWW on the mainland. Bad service, bad food.
(1)
Anon N.
Teach your people customer service! I had my brother call & ask (ever so nicely) if they take RSVP. The girl who answered flat out said "No." like ok first of all, be polite about it, & second of all, it would have been nice for her to at least let us know it was an hour wait!!! Seriously. & To add to that, the same girl who answered the phone (my brother recognized her voice) served my friend her alcoholic beverage. There was a mosquito on the drink. The girl saw it, & she asked my friend "Is it on outside or inside?" my friend said it was on the outside. Instead of having the decency to wipe it off, she just walked away!! Disgusting! That mandatory 1 star goes to our waiter because she was awesome! It takes one worker to mess up a customers experience & that one worker, because she was our first contact via phone, messed it up at the beginning.
(1)
Cayla-Arielle P.
Second time here, came here with a couple of friends. As a group of female high schoolers, it's almost given that our service is most likely going to be mediocre at best. However, our service tonight at BWW proved that wrong! We came in about 5:30 on a Friday evening and we were seated right away. I was super happy about this because there's seriously always, always a wait here. Our server Stanley was very friendly and accommodating, checking up on us periodically but not so much that we would feel floated over. A lot of people say it's overpriced but it's really not. The four of us split a large and we ordered Parmesan Garlic (personal fav!), Buffalo, Asian Zing, and Honey BBQ. (They accidentally gave us Honey Mustard; upon learning this we quickly got our Honey BBQ with no hassle.) We also got a basket of fries and mozzarella sticks. The mozzarella sticks' portion was kind of small, probably 6 sticks at most for almost $9 but they were tasty so no complaints. The food is seriously awesome. I mean it's no fine dining but that's not what you came here for anyways. We left full with a lot of leftovers in hand, and splitting the bill, we only had to chip in about $12, minus tip. Highly recommended!
(5)
Crystal B.
I came here on a Thursday for those special deal wings with my boyfriend, his best friend, and his younger brother. I was with the BOYS. LOL. Little did I know that we would be going on the final NBA game day. The wait time was really short considering the amount of people and we went straight towards the bar seating. There were lots of people and there was a table full of drunk Spurs fans. They were being soo loud, but I expected that coming into BBW. Our waiter was pretty friendly and came to our table a few times. He was good with our orders and the food came out pretty fast. I have no complaints. I did however find one problem. I went to the bathroom and went into a stall with no toilet paper thing on the wall (I took pics and uploaded it on here). It was placed on the sanitation metal box that is used for feminine products. EWWWWWWWW. I unrolled a good amount and proceeded to get ready. I had to literally hold a huge roll of TP which Im not down for. I couldnt avoid the situation. There were no open stalls so I just dealt with is. I wasnt a happy camper, but when I have to pee, I have to pee. I wouldnt normally complain, but hey, thats pretty nasty and I dont know how long it was like that, but I just wanted to share my experience since its my review. Overall, I would come back, but IF CAN, PLEASE FIX THE BATHROOM STALL WHICH DOES NOT CONTAIN A PROPER CONTAINER OR WHATEVER YOU CALL THAT FOR THE TOILET PAPER. THANK YOU :)
(3)
Jason M.
hmm... ok. nice place with lots of big TVs! Food was ok... bar food, but i think i order the worng thing. i got the boneless wings.... they were more like chkn nuggets, not wings. next time i get the regular wings. prob going back, but over 3 stars.
(3)
Sarah Ann D.
-Below Mediocre-grasping for average. -Overpriced. -Decent service. Ordered *fried pickles (served luke-warm-not even hot, not very tasty) *spinach artichoke dip (served luke-warm, artificial cheese taste) *wings 2 ways (the best thing we had there; BBQ a
(2)
Niki T.
Boyfriend took me here on our date. Waited about 20 minutes for a party of 3 on a sunday night around 9:00pm. Service was efficient and the wings were great! Dessert was an epic fail and place was full of smoke. PROS: Service was fast, food came out quick, considering it was a full house. CONS: It was way too smokey in there! I had a 3year old with me and i was worried he was okay with all that smoke. Waitress should have paid more attention and refilled water (we ordered the chipotle, buffalo, and BBQ hot wings.. water is needed) Desert menu needs more detail. We ordered Cheesecake bites.... we got little deep friend doughnuts with cheesecake in the middle... yuck, sent them back. We then ordered cinnamon squares, but the waitress came back saying it was also deep fried. Hmmm desert is the best part of a meal, but i wont be ordering none here!
(3)
Hope S.
Located in Pearl Highlands, in proximity to the regal cinema movie theatre, Buffalo Wild Wings made their first appearance well over a few weeks ago. Although I was not there during their grand opening, I did note that their lines were practically long and you would have to wait at least 2-3 hours before you were seated. However, me and my girls decided to throw a girls night out sort of thing and from my experience, I did think that this Pearl City location is quite larger than that of Waikiki. We did have to wait a few weeks after the hype came into play, but it was still worth it since the crowd gradually died down. Don't get me wrong, BDUBs is still happenin but for those of you who are still dying to try this new location out, I would advise visiting in a couple more weeks so you would not be as anxious waiting for your table being prepared for 2 hours. Many people would chill at BWW for occasions that relate to NBA, MMA fights etc., and this place is off the chain for drinks. Well for me, I ordered their Strawberry Margarita, which is the original flavor in the "bar and grill" market. I would usually order "on the rocks" but my heart was willing to stick to "slushed" at the time. It was a turnover for me when one of my girls ordered the twisted version Margarita, and I got to say, if you're in that area and are a Margarita Lover, I'd choose the twisted version, only because it had a little bit more mixed flavor. On top of our drinks, we ordered their chips that came alongside with the spinach artichoke dip. Our server was kind enough to fill our basket up with more chips - I assumed it was unlimited for refill, and it was. While my girls ordered their choice ranging from salad to cheese fries, I ordered the shareable featured item of the Tablegating Sampler. Portions were huge and I would recommend this sampler to share with friends only because it did comprise of cheesy salsa tortilla chip style, onion rings, your choice of boneless wing (I chose honey BBQ) and it also came with mozzarella cheese sticks if I'm not mistaken. BWW, also referred to as BDUBS offer a wide range of food and drink items on their menu. Overall, I am still ecstatic till this day since BWW is now located on the west side. It's a great advantage for those residing on the west side, for they don't need to drive all the way down to Waikiki anymore for some drinks and good time! I will for sure be coming back sometime sooner in the future.
(4)
Moala P.
We had to wait like an hour for a table.It was really packed.Food was good but I was excited to try the fried Pickles.It was good.Its a nice place for family outing and if u wanna watch sports u can go to the bar side and have alcohol drinks there to.
(4)
Jhay Y.
if I could give this establishment 0 stars, I could. Honestly. We waited an hour and a half to get seats since we had a large party, very excited to eat and DRINK. Unfortunately, when we were starting to order, they informed us that they just received a policy this morning that they are unable to accept vertical state IDs and licenses. There were NO notices on the door, which is ridiculous. If a new policy has been announced, there should be signs that state so, they wasted our damn time. First of all, we are unable to even get the horizontal ID unless we lose it or it expires so that's a BS policy to begin with. THEN, when we asked to speak to the manager, the lady manager looked apathetic and almost had a noticeable attitude in her voice. The guy manager walked off in the middle of our conversation. Super unprofessional and really inconvenient for our group. What a let down. A major let down and it's pretty safe to say that we all walked out without a word. What a bad policy for business and the fact that there was no notice was just sad and pathetic. DEFINITELY NOT COMING BACK HERE. ******UPDATE 6/15/14: Also the host was too busy flirting with a military customer and getting his number than helping the woman who stood patiently in front of me, trying to get the host's attention... She paid no attention and continued to talk to the customer who was only interested in getting her number while a line formed in front of her. You're working! This isn't the time to be giving out your number. Has the management team trained her to act like that?? Not only that, but she seemed irritated and rolled her eyes when I asked what the estimate wait time was. Ridiculous. Customer service SUCKS at bww pearl highlands. That needs to change. Either way, we won't be coming back. This in addition to the way they treated our party with their new policy is absolutely unacceptable for a business.
(1)
Melissa L.
The food was pretty decent here. The server that we had was great! The only issue was the wait for a table! I had a very large group, it took over an hour and a half before we were seated and they wouldn't let us be seated until at least half the party had arrived. Which is why our wait was sooo long! Other than that, if you're a fan of wings / bar food and beers! Totally check this place out! The wait might be long but it's only because they just opened! Give a few weeks for the crowds to die down a bit before you think about trying this place!
(3)
Jayda G.
My family and I are huge fans of the franchise, we're sports fanatics so having a good place to cheer on our favorites teams in an environment that welcomes the crazy that goes along with it is golden! The friendly wait staff and bartenders are on point but not enough to get me to try the "wing challenge" lol! Our top 3 sauces are Mango Habanero, Lemon Pepper, and Parmesan Garlic whewww my mouth is watering just writing this review! The daily food and drink specials are another plus specifically for this location that draws a large military crowd especially on Thursday when the duty ends at 1500, that's 3pm for you civilians ;-) Other than my husband's "Man Cave" there's no other place I'd rather enjoy a game than right here!
(4)
Go G.
I like coming here maybe just hang out and get updates on sports! Although this place gets crowded im usually too blitzed to notice the service. Great place for wings 75 cent tuesdAys and thursday are the best!
(4)
Psyche S.
Okay, so after much debate, we decided to give this place a try. Because let's face it, who doesn't like a good buffalo wing?!? So I check in with yelp and notice it is only rated 3 stars, which is never a good thing in Hawaii. Considering I think Hawaii YELPERS are among the worlds most generous. LOL Well to no surprise, the food was really forgettable. As in I wouldn't mind forgetting how bad it was. The wings??? Meh.... I've had much better buffalo wings at The Shack. Also had a few burgers, and few appetizers. Meh meh meh.... Not very good at all. On a more positive note however, they screwed up our order a couple times and brought us food we didn't order, we tried to tell them, but our server said "oh well, looks like you got free food!" This is what saved them from getting 2 stars from me. But no fret, the universe will balance this extra star out because I'm sure the person who's food was given to us instead, will be giving them 1 star for their experience! Hahaha Thanks for the free extra forgettable food! Try it if you have no other choice.
(3)
Ilora M.
And what was the hype all about? I was really disappointed with this place (Pearl City Buffalo Wild Wings). The place just opened on June, and it was when the line was long- as people gathered outside, and the wait was extremely long (1-2hrs). I was glad to finally not wait for a seat when the month of July arrived. My mother, a friend and I ordered the sampler appetizer that they have-- the food came out fast. We ordered burgers, I got the pulled pork and my friend got the burger with taco shells in 'em. We were so excited to taste the food, but our feelings toward this food place--- from totally stoked to "is this place really called Buffalo Wild Wings?" I expected too much about their wings. It was really dry, it tasted like one of the packed-in cardboard microwavable foods. Also, there were flies flying around so we could not enjoy our food. I thought this place would be cleaner as it just opened. Nevertheless, the ambiance of the place would be pleasant if not with the stench that we cannot avoid to notice, the flies and the many servers who were just standing around like there are no customers. With that being said though, we had a friendly server. They weren't that busy at the time we came I suppose. I give them a star for their pulled pork burger, with a bread that is not drenched in sauce. I will try the one in downtown, then we'll see.
(1)
Abby W.
Amazing service! We had a party of 12 and did everything they could to get us seated ASAP for my husband's bday. The servers were so nice & quick at the bar area and the dining room. Food was yum like usual and we always had full drinks and plenty of napkins. Definitely coming back to this one. So thrilled we don't have to go to Waikiki anymore.
(5)
Gin N Juic E.
Today's word of the day is "baffled" Used in a sentence: When I went to the opening of this "B Dubs" I was baffled by the fact that I received a bone in wing amongst my boneless wings. When this recent addition to the chain opened up I went with a friend of the female variety who had never been to one vouching what a wondrous time can be had there. Upon arrival the hostess deliberately ignored us and let her coworker address us when she was finally free. (Boy some people just need a nice punch to the throat sometimes) once seated out waitress seemed often short with us and generally disinterested in helping us. We got out order 15 boneless wings and cheese fries. The fries were barely warm and the cheese cold like when you get a burger at McDonald's and they think the heat of the patty will melt the cheese but doesn't. The wings ha almost no sauce on them and were basically dry. Of them the last piece had a bone- CrrrrrrrrUNCH - Hooray for mediocrity! So after looking like a jackass for vouching for this place we left. Since then I have been back and they have improved adequately enough to get my return service. But still.. Baffled
(3)
A... M.
First off, out of fairness, we were warned that the kitchen was backed up and food would take an hour to an hour and a half. Fine. It was NBA final game #2 so we figure we could wait. I am all for understanding, especially since I come from a food service background... But when the table next to you sits down half an hour after you did and gets their food before you... Something is wrong. We had ordered nachos, chicken tenders, wings, and fries. We didn't know that fries came with the chicken tenders (apparently neither did the server) so it was hard for me to fathom how we got that order of fries with the tenders forty-five minutes before i had to ask and remind about my fries. One thing for sure, though, is that it was consistent. The chicken tender fries were just as CRAZY salty as the side order. Not just too salty... But WAAAY too salty. Like batshit insane salty. I would've told them but there was no one around for me to tell. The servers were all standing in the corners in groups of three to four talking story... Or standing along the walkway watching tv. I had heard from EVERYONE that service was crappy but I guess I'm a glutton for punishment. I figure cause the place was new or something but it seems like its the entire system of order that's to blame. No one just seems to care enough over there. Just saying.
(1)
Hiro I.
First time and I liked it! Got the signature buffalo wings with the dry rub and it was very tasty and chicken was moist. Lot's of varieties to choose from so I need to go back and try the other flavors they offer. The place was packed so they must be doing something right.
(4)
Synjin P.
Lately we've been coming here on Tuesdays (50% off traditional wings) to catch the games and play some darts to follow. All I gotta say is Parmesan Garlic! Most def one of my favorites and I recommend this to any other people who can't really handle too much spicyness like myself. Thai curry, Asian zing and the teriyaki flavors are also a plus.. The atmosphere is pretty chill but does get loud when there's games on tv like any other sports bar. Service has actually been pretty decent with constant check ups with our table and it isn't like they take forever to bring food or drinks... I have to comment on the dart boards because darts is what we do... Anyways it's located pretty much in the center of one of the major walkways to the bar area towards the back so people constantly walk in front of the dartboard not realizing they're in the middle of the firing zone! Absolutely a head scratcher as to why theyd arrange it like that but oh well it's no ones fault except the architect or whoever designed the layout of the place but it had to be talked about. Other than that, go and try it!
(3)
Kim D.
If you're hungry on a Tuesday or Thursday night then don't bother thinking you could go to this BWW the wait to get a table is ridiculously long and then once you get into the restaurant you wait another hour to get your food.
(2)
Debbi Y.
I decided to come to BBW because I LOVE the mainland location and I am in Oahu for a business training session. I'm glad I didn't read the other yelp messages before I came or I wouldn't have showed up! Those people are HATERS!!. I found out from the hostess that this BWW has recently opened, so the kinks are being ironed out!!! The wait wasn't too bad. The food did take awhile to get to my table, but it wasn't cold. In other words, the kitchen needs to COOK FASTER!! I will say my server, Summer, needs to smile and look like she wants to be there. Girlfriends got attitude! In regards to ALL the other problems the other yelpers have posted, I saw none of that. ALL other servers, except Summer, had smiles on their faces and where doing their thing. All in all for a new restaurant the food is just as good as the mainland, so I would come back.
(3)
Emily H.
Slowest service ever! Why? It takes forever just to get a drink. It's bad. We've been to this one 3 times and each time it is the same. The staff seems very nice just very very slow. Always check the bar first. Seating is usually available or quick to open up. It's brand new but I feel it is dirty. I hope someone in charge reads this and does something about it. If they had faster service, they'd have faster turn around and people wouldn't back out of a 90 minute wait. Get it together or you're gonna fail!
(1)
Carina T.
We were seated quickly and the service was awesome. The different servers checked on us throughout our meal. It's great to have good service l!!!
(4)
Brian V.
I love BWW, but a $10 cover charge just because they're showing UFC? No thanks. Dirty Lickin' Chicken is only 3.2 miles away and it's almost as good.
(2)
Lisipa S.
Stopped in here for my cousins birthday and just wanted to grab some drinks and food before a movie. Prior to our arrival there was a UFC fight, so when we got there we had to wait until the fight was over and while they ushered everyone out. Wait was only about 15 min so not that bad. We were then seated at a large table located right next to the exit door, which made it convenient for the smoker's in our party. We ordered some wings in all different flavors ranging from extra sweet to burn-your-mouth-regret-it-later HOT! But it was nothing short of delicious. The deep fried mushrooms are absolutely heavenly! We ordered some drinks from the bar, nothing too amazing. It was pretty weak the soda/syrup to liquor ratio was clearly not working out.... not to mention a bit overpriced if you ask me. $13 for a trash can? Wait are we on Vegas?.... I didn't think so. Aside from all that our server (Kekai) on the other hand was amazing very talkative, bubbly and friendly. She checked on us periodically and always made sure our drinks were full and always came around to see if you wanted to order anything else from the bar. She was very attentive and there if we needed anything which made our experience here even more great. We ended up leaving to catch our movie and when we were done, we decided to come in and get a few more rounds in before they closed. We decided to sit at the bar seeing that they were cleaning the dinning room area....... BAD IDEA!!! We go and sit at the bar and are completely ignore while one bartender washed dishes and the other just stands there. 10minutes go by before I call put to one of them. A blonde named Callie or Kelly, I then ask for a grey goose pine, while still talking she rudely interrupts me and asks for my ID (cool I understand you have to ask for it but really you couldn't wait until I was done talking?) I handed her the ID then she made my drink.... I then watched her pick up the well vodka and charge me for Grey goose!! Wtf. I then told her I wanted Grey goose, looking at me she shrugged, at that point I had it and just asked for a redds strawberry. It took every thing I had to not complain, I decided to bite the bullet and walk away instead of causing a scene. I try not to judge too harshly given that this is a new location and they still maybe trying to test the ropes but customer service is the cheapest and easiest to fix. Put more "Kekais" behind the bar and get rid of the high nosed, I'm better than you girls. From now on I will always be sitting in the dinning area, barstools were uncomfortable anyways. Lol
(3)
Larry C.
Went to the Pearl City Buffalo Wild Wings (after a horrible experience in Waikiki) with my team from work. Just let me say this experience was the exact opposite. We went on a relatively busy Wednesday night, lots of large parties doing their fantasy drafts. We were seated within the time allotted by the hostess (a little but of a wait, but definitely acceptable in terms of the volume of customers they were doing). After that the service was pretty on point. Ziah our server touched the table often, and made sure no one's drink was less that half full. Having hot wings, this is a definite plus! The rest of the servers and managers were quite busy as well being very attentive to the large groups, moving tables, and grabbing chairs as draft parties came and went. Bottom line, great food and service!
(4)
Berneta A.
People in Hawaii don't really watch Ice Hockey, but I'm a huge Boston Bruins fan and the fact that my team made it to the Stanely Cup finals this year warranted me finding a bar to watch it in. However, where would that be in Pearl City? My friend who is also a huge Chicago Blackhawks fan wanted to catch the game at a bar, and the new Buffalo Wild Wings was the best shot. When we arrived, the game wasn't on so my friend asked about it and told them it was a really important game (game 5) and they were really cool about it. They put the game on the main two TV's above the bar, and on every other TV in that area (they have so many TV's-this is going to be a great place to catch the NFL season) and also set the audio for the bar to the game! Huge win and it attracted more Boston and Chicago fans. I had a great time, it was almost like being in Boston again. It was surprisingly quick to get a table on a Sunday Afternoon and service was also fast. Our server, Jenna was attentive, came around a lot, she wasn't too friendly, maybe because it was so busy? I also think portions at the Waikiki location are bigger. Minus one star for the parking situation. Park on the Sam's Club level or lower and expect to wait 10-15 mind blowing minutes to move six feet as your progress to get out of that hellish parking lot. If I could walk there I would have.
(4)
MJ S.
I think it's ridiculous that they couldn't seat us right away when the dining room was almost empty. In the meantime one of the workers gave my daughter one of those ridiculous "Sauce Boss" crowns which she loved so I couldn't be mad. Anyway we waited 20 minutes for a small order of wings, mac & cheese, chili con queso, and pepperoni pockets... Our server was really nice but why swing by to tell us "your food will be out shortly" when in reality it would be quite a while? Oh and she was one of those gals that calls every guy (in this case my husband) "babe". I'm not the jealous type but "babe" is reserved for the old aunty waitresses. When our food finally arrived the waitress explained they made a mistake in the kitchen so they had to remake our chicken - and gave us extra to make up for it. That would've been fine but the queso dip was no longer hot. At least the pepperoni pockets and mac n cheese were still hot. One star for all the TVs and the service ...that is all....oh and I puked when I got home.
(1)
Craigslister G.
I love bwws but I've never had a good experience at the pearl highlands location. The food is good, but service is super bad. Our waitress didn't come by for a long time and didn't apologize for the long wait. She complained about her manager letting people go home and the left her with 2 servers in the floor. She was not friendly at all (which could have saved her tip), she acted like we were bothering her. We asked another server to cash out check and the manager came by and practically threw our check on the table. Terrible! I love the food, but will probably make the journey to Waikiki for a better, more positive experience.
(1)
Joann m.
Me and my husband went on Wednesday 1/22/2014 for our anniversary. We got seated fairly quickly. Our server, Kawena, (they have their names on their back) took a long time to get to get to us. She didn't recommend anything. Just asked what did we want and what kind of drink. " hi what can i get for you?" It was very curt like she didn't want to be there. Normally servers are like "hi my name is blah blah ill be your server tonight." We had never been there before so it was kind of disappointing not to hear what she thought would be a good starter. You normally get recommendations with other restaurants during their greet but like I said she didn't really greet us. We asked for a little more time and boy did she give it to us. So we looked over the menu and then we waited nd the i went to the bathroom, then my husband went and then about fifteen minuets after that she come back to us. Then she took our starter order and we wanted to add our meal order also but she said she was going to put in the app order first and then come right back to take our meal order. The food took forever to get to the table. she didn't stop at our table for 17min after I had looked at how long it was taking and we had finished we finished our two apps a while before that. When kawena finally came back i asked her what was in the blue cheese burger. "Could you tell me what comes in the blue cheese burger?" " in the burger?" And then stares, like I'm an idiot. " ya like lettuce, tomatoes, onions?" "Uh ya sure." Again the food took forever to show up. So were less then half way done with our meal and we wanted to order some wings and a cocktail. By the time we had finish she still hasn't come by to check on us. Eventually she comes by and we order our wings and drink. And of course it took a while, so long in fact we decided to just box it and take it home and get dessert instead. My husband also wanted a beer . so we waited to order the beer and dessert. (I am a dessert fiend) At one point my husband said never mind to the beer, we waited to order dessert, took too long end up not getting dessert. Waited just to ask for the check and a box. We were just Bout to ask the manager a guy in a brown button shirt for a box and poof magic shes there hi do guys need anything any dessert? The check was the fastest thing that came to us. It was such horrible service. I wish there was a way to give separate reviews for service and for food. Even though the food took forever it was super super tasty. If we ever go there again it would defiantly be take out. We did notice there was a table of like four and a table of five she was also writing on. She checked on them regularly. The only thing that stopped us from leaving was the food is awesome. If we ever go back I'm going to request not to be in her section.
(1)
Tonya M.
So many items were out of stock when I tried to order. My wings came out barely sauced, so I had to send the waitress back to get more sauce. Then she asked if we wanted the bill, yet took another 20 minutes to get that. This location sucks. The owner really needs to get the restaurant up to par.
(1)
Jake V.
Decent selection of beer on draft. Disappointed at the blazin challenge. You have to pay for the shirt and the food if you beat the challenge. Not like th BWW on mainland. Service was horrible when it wasn't busy, good thing there was tv's to take our attention away from how bad it was. Service in Waikiki was phenomimal. Parking was not to good either.
(2)
Michael I.
Tried this place last night for the first time. After scanning the reviews about being crowded and poor service, I was admittedly a bit concerned. A) We had a party of 15 B) Our group was comprised of heavy eaters/drinkers. My wife and I were 1st to arrive (because that's how she rolls) and there were several open tables (maybe because a UFC event just ended). We informed the hosts about our group. Turns out most were running late. Understandably we needed to have most of our group present before being seated. Even though it was getting busier, when our group started trickling in, we were seated almost immediately. Nice! Perhaps we got lucky, but our Server Blake (from Ohio) was AWESOME! Attentive, and personable. Only one dish amongst many (pupus and mains) was a bit delayed. Food is largely bar fare, semi-generic, but hot and fresh. Most items were fried, beers were icy cold. Plenny of flat screens for sports fans. Overall not a bad place if you want to go watch a game. Important side note: follow the Heat scale on the menu for ordering wings. We ordered the Habanero something or other, and dat buggah was HOT. (tasty tho). We'd return, but maybe only if there was a game we wanted to catch.
(3)
Greg L.
This is a typical chain restaurant where everything tends to be a little "too" in most areas: too noisy, too many TV screens/distractions, too salty/sweet, wings that are too small. I went with a large group of 18 and had the mango habanero bone-ins. 5pcs for 75 cents per wing (about $4 total). It was ok. I'm into spicy, but not into food that's "too" spicy, and this one was a little over my personal limit. Probably would have been better off with a level or two less, but I did like the contrasting sweetness. The chicken was cooked generally pretty well, tender on the inside and crispy on the outside, but some of the pieces were really small. I mean pidgeons had bigger wings. Anyway, I washed it down with the cherry limeade ($4.29, bottomless), which I thought was too sweet, but I did chase it with a glass of water to even things out. Service was ok. The waiter was helpful although the number of people and size of tables (almost everyone was a party of four or more) he had to manage meant he stopped by just a bit too infrequently for our groups' needs. The place gets plenty crowded during dinner, so it pays to come a little early.
(3)
Monica T.
I have to say I was so excited to finally go to this spot as I heard a lot about it. Finally get to go and it's on Christmas Eve. The bartender was so rude I mean I know we got there and the place was closing in half an hour, but all we wanted was one drink. She took our order and that was it next time she checked on us was if we were ready for our check. To top it off ppl was still ordering more drinks and food. Maybe it was just the service that we got that day. I'll surely try it again as I wanna try the buffalo wings that I heard about. I hope we get better service next time.
(1)
Jaynie K.
The place was crazy busy with tons of people waiting for tables. BF and I decided to just grab takeout and eat at home since he had to get to work. Grabbed a takeout menu, decided what to order as we stood in line. Staff comes to take our order before we get to the register. As we are trying to order, she says that the menu I'm holding is an "old" one and that prices and portions are set in a different way. So instead of getting 18 boneless wings for $21.99, we should order a "large" portion for $28.69, and we "may or may not get about 20 or 24 pieces"... Huh? She kept trying to explain it, but it was vague and confusing. And the price jump was a little much. Put in our order anyway, most staff were flustered, awkward... Growing pains. Right? We were told our order would take 20 minutes... 20 minutes later, checked at register, no food. Nervous staff member runs to kitchen when I ask about my order. Comes out, mumbles about the kitchen preparing the food, then says it'll be another 20 minute wait. Growing pains, maybe the kitchen is backed up. Fine, we wait. Meanwhile, chaos next to us as disgruntled groups are waiting for tables and seeing others get seated before them, etc. Host scrambling to explain, his sidekick overcompensating and loudly attempting distracting conversation with upset customers. Hot mess. Another 20 minutes, we go to check on our food, still nothing. Other customers are also waiting for their takeout, phone orders... This is bad. We get another "20 minutes" wait time and then we snap. NO. We will not wait an hour for takeout when we could've been seated, served, and probably finished eating by that time! Ask for refund so we can leave. Staff member calls manager, (Ricardo, I think) who did damage control. He cancelled the transaction, and then went to the kitchen and told us that since they were almost pau with preparing the food, we should wait a bit and take it. Very nice of him. We were going to just leave, but he came back out and brought us the bag to take with us. Spent literally an hour in that chaotic place! Food was good, so the experience wasn't completely awful. But maybe from the rush, or from the wrong order being punched in, we got wings on the bone. Which was ok, as our transaction had been cancelled. But had the meal not been comped, we would've paid $4 extra for the wrong item. Not ok. It was funny that even though staff had insisted that there wasn't an exact count for how many wings in an order ("about 20-24 or so but not exactly"), there were numbers written on the boxes of how many wings were inside. What? Re: the menus, I hope someone takes a few minutes to ensure that the "old" menus are all replaced with the newer ones. Although the staff member took away the old menu I had when we were ordering, it was too easy to just grab another one from the big stack right there next to the host station. Looking at the price jump and new portions, It's confusing and a little disappointing for customers to see that. (Photos added above) One star for Ricardo's damage control, and the wings were nice too. I hope that things settle down soon.
(1)
Ritsuko T.
*If you don't want to wait a couple of hours for a table (We tried to go on a Friday night and were told that the wait was 3 hours long) and don't mind loud drunk people, I suggest sitting at the bar. There are lots of tables in the bar section, and the servers are friendly and quick. The Garlic Parmesan, Asian Zing, and Honey BBQ wings are the best! They also gave us both ranch and blue cheese dipping sauces for our wings which was awesome. I believe they have wing specials on Tuesdays and Thursday nights, but be prepared to wait for a while if you plan on going on one of those nights. I don't know if the wait to get seated is long because it's a new restaurant, but hopefully the wait time dies down eventually...
(4)
Rita L.
Expect a long wait, awful service, and not so yummy food... We came here before a movie on a friday night around 9. We actually didn't have to wait that long, maybe 10 minutes. But when we sat down, we waited, waited, and waited...Then a couple behind us sat down and someone gave them menus and took their drink orders! What! I waved the waitress down and asked her if she could PLEASE take our orders. She was nice took our orders and said the kitchen is fast so we should get our food quick. So after how many different confused servers trying to drop off foood that was NOT ours, no drinks-water even, we were ready to walk out after 15 minutes. Our wings came---not so good dry and flavorless, fries were ok, cole slaw was yuck. Also, no napkins or utensils given! No beer was given to us we wanted to pay out and just eat the at the theater. Our waitress gave us the bill which had the beer included-she then had to give fix it and give us another bill with a mediocre apology--we left with such a sour tastes in our mouths from such a bad experiance. When we were walking out the front girl told my husband in a sassy manner-"you have to pay at the table!" just because he was staring at the receipt after we did pay... Ugh...I am so sad that this place wasnt great- on a good note, it was clean and the hubby was happy with all the sports on the big tvs.
(1)
Claire M.
They have good bar food, variety of beer and drink choices, big bar area where you can just grab a seat and not have to wait for the next available table. They do keep a section for dine ins. Lots of parking available. It's a place to go to watch sport games, eat, and drink.
(4)
Ashley N.
Nothing like the service in the honolulu store. Sat down and watched 3 tables get served before us that sat down after us...after 20 minutes, a girl took our order AFTER we complained that our server hadn't even come to see us....the tables were filthy and had no menus on them...if you want service go to honolulu...the service and lack of cleanliness is going to bring this place down over time...and it smells like dirty dish water.
(1)
Benny P.
Terrible!!! Though I appreciate you getting my New Castle beer all the way from England!!! It just took way too long to get a drink. Staff was very unprofessional. Need more mature staff.
(1)
Caleb B.
Food is good as well as service. So no complaints there. Make sure you plan accordingly, this place gets busy quick and waits can be as long as an hour plus.
(4)
Cow Dog L.
Okay, so I am one of those Yelpers compelled to comment on the outliers--either really good or really bad. So sue me. Go to this place if you only drink beer, soft drinks or water and love fried food. Food was what it was--it's a chain. If you drink anything else from the bar Caveat Emptor. I apparently ordered the amazing shrinking martini. Each successive drink was a 1/2 oz shorter. The drinks also had very limited effect and didn't taste like the call drink I've been drinking for the last 25 years, so it's not like I don't know the difference. After we mentioned to our server the remarkable evaporating drink, he brought it up to the manager (this would be 6.24.13 at 6p). My co-worker also spoke to the manager. My other co-worker pointed out there was lip stick on the glass (I was wearing none) and the server took the drink back to be replaced with a new glass and drink (I was half way expecting barkeep to pour old drink into new glass.) Then get this, I *watched* the bartender pour two shots from *two different* bottles to make the replacement drink. Who does that? Then, only our server was spoken to by the manager (body language by manager and dejected look by server spoke volumes.) Like somehow he poured the drinks or washed the glassware?!. We asked our server if he was okay and he was cool. Didn't throw anyone under the bus. Just so happen, a family member of one my co-workers works there! Ah, hope for customer service correction. Nope! He speaks to the manager and the response comes back as "server must have spilled the drink on the way to the table." Really? Beer can make it to the table consistently filled but noooo, not the martini which can be so easily doctored. This placed smelled like Buffalo alright. Buffalo CHIPS. Never going back. Too bad, I really enjoy spending on good food and good times.
(1)
Keola L.
First time to eat at this location, called ahead to reserve a table for nine, go there ten minutes before our scheduled time but was seated 15 minutes later, got to our table and the waiter didn't place any utensils or napkins, came back to our table to get our drink order and after that he never showed back at our table for another 20 minutes to take our food order because I noticed that he was serving other tables and running around with out his brains, before we were seated I can see and hear the manager talking to another male employee about how the seating arrangements were not properly formed. Our food came out in 25 minutes, the food was tasty and good size portions, a little on the cold side on the wings which could have been the sauce they place after an order is made, price somewhat on the high side, aloha.
(3)
Lindsey W.
Absolutely the worst dining experience I have ever had. Went in with a few friends. We're sat at a dirty table. Then after ordering drinks we waited 20 minutes for our drinks and to give the waitress our orders. Once we put our orders in they brought 3 of the orders out but then we had to wait 30 minutes for the other 3 orders. Meanwhile we all had empty drinks for over an hour. We had to ask another waiter to look in to it, because we hadn't seen ours in 30 minutes. However when ours did come back she was rude and not at all friendly. Just drive to Waikiki or go somewhere else
(1)
Andrew U.
Eat here before seeing a movie sat at the bar for faster service and that's what we got in and out. Try the Asian wings pure awesomeness also $3.99 beers on tap bartender was friendly.
(4)
HiLife B.
Always a regular here no matter. I do admit I have a tip system going and I do tip according to the server, it goes from 10 to 15 for a 30 to 40 bill. But sometimes I do see other people tip crappy with a high bill. People need to understand that the servers work hard for there money and they do make a living from there tips. When u tip low on a high bill it's a disgrace to the server when they work hard at a busy place. If u don't got money then don't come here because I see a lot of servers working hard. Put urself in there shoes and see how they work. What a disgrace for people who come in and don't tip there waiters more than 15%.... Stay home and drink by urselves!!! I got ur back BWW!!!!
(5)
Melissa M.
The wings are pretty great! & I love that they have bud light lime! No one ever has that... But I don't like the seating in the dining area, it feels like you're sitting with everyone... Definitely prefer sitting in the bar area... But other than that, it's a great casual place to watch a game & have a beer... Customer service was pretty good too
(4)
Wilfred L.
Went here on a Saturday at 4pm thinking that it would be less busy.....so wrong. Had several games on & had to wait 6 mins or so to be seated for a party of four. Didn't take long to order, or get our food which came out all at once. Had the typical fare that you can expect at a sports bar: Wings, fries, nachos, onion rings, mushrooms and chips w/salsa. When I come back, I plan to try the different flavored wings that they serve as well as maybe try one of their burgers. If you like watching sports, having loud music in the background, and love wings....this is a definite place to try. Parking sucks, but its worth it.
(4)
Bob C.
Back again for another lunch on a Saturday. Great service for the second time in a row. I had diet soda this time instead of beer, and the waitress has given me a ton of refills (excellent service). Will definitely be back! Also, the fried pickles are excellent.
(5)
Skye Y.
I come here often and I really enjoy eating here. Today I came in with my brother around noon. It wasn't busy at all, maybe 5 other parties were there. The employees at the font were friendly and sat us quickly. After that....nothing. We were completely ignored. We sat there for 25 minutes and we didn't even get water. I mean I would understand if they had a lunch rush or something, but this place wasn't even half filled. All the workers there were congregating by the soda machine or by the podium at the front and paid no attention whatsoever... What made things worst was that there was a party that arrived 15 minutes after us and they got waters right away and were able to order. The waitresses that were checking up on the tables around us glanced at our table and even made eye contact with us but still...nothing. I was so disappointed that we just left. I have never had such terrible service. It's so sad because I really liked this place. Don't plan on returning to this location..
(1)
Jonah Mae R.
The place is eh alright I guess. I give them credit for letting us know ahead of time that out food was gonna be late because of their long ticket lines but whatever's. Started off with spinach artichoke dip as appetizer; usually comes with pita chips but supposedly they "ran out" so they gave us tortilla chips instead. I would've prefer if they let us know AHEAD of time that they ran out. Our meals were alright. Servers should def learn more about being courteous I don't enjoy it when servers just place your food on the table like your a dog; seriously take the time to go around the table and place the food nicely and review everyone's order, it's not that hard.
(2)
Risa H.
Go-to spot for grabbing some yummy wings! Cheap specials on Tues and Thurs. Artichoke dip with pita chips is so delicious. Oh, it gets packed to the max when there are good games on TV by the way.
(5)
Juan M.
The food was great and the beer special was awesome. Our server Sumer was the chery on top! Very attentive and pleasant!
(4)
Rj S.
We were seated really fast. Then we waited over an hour for our food. After 45 min the waitress dropped off some food she found lying around while we waited. After an hour though we left. As we were walking out she brought out our food. It was 5 skinny crappy wings for over $10. We said no thank you and ate at the food court next store. This location is nothing like the locations in the mainland. I live next store and will not ever waste my time again.
(1)
Kirsten R.
Service was awesome!! Loved the pulled pork sliders, hot dog slammers, & fried pickles!!!! Can't wait to come back especially in football season!!!
(5)
Michele C.
Worst service I ever had! Waiting years for our food and drinks which wasn't even Hott anymore! When they brought it they brought the wrong order..my food had bugs in it. Waiting for the check forever. Waiting for our cards to be taken forever. I was so fed up and talked to the manager who did absolutely nothing to apologize. Don't waste your time and money! It's horrible. All of my friends left a 0$ tip because we were so dissatisfied..we were about to walk out..
(1)
Deanne H.
This location is pretty convenient for leeward peeps. Compared to driving to Waikiki, this place definitely gets busy. There are numerous beers on tap as well as bottled. I definitely recommend sitting on the bar side if u can get a table. First come, first served. I do enjoy the wings, but service can be slow at times. Which is understandable since management was terrible for that one particular day that I experienced that day. People think there is limited parking, but there are 3 separate levels that customers can park on. Just need to walk or catch the elevator/escalator. My favorite bartender is Ronalyn. If u come here ask for her.
(4)
Clarissa M.
We arrived around 5pm and there was very little wait for a table for four. Once seated our first waitress took our drink order and informed us of their shift change and that another waitress will be here shortly to take our food order. Waitress #1 was able to answer our food questions while we perused the menu. Our drinks quickly arrived to the table and Waitress #2 arrived who was also friendly and efficient. She shared with us that the restaurant was open for 2 weeks and 2 days and there are a total of 72 television screens of different sizes within the restaurant. Perfect place to watch every sport imaginable! Our table tried large traditional wings with mild and honey BBQ sauce on the side, their mini hot dogs with fries, traditional wings with hot BBQ sauce and cole slaw, and basket of onion rings. The wings were the most enjoyable part of the meal. The sauces were tasty and the hot BBQ was just enough spice for our table. The hot dog dish had three "mini" dogs in buns but they were not mini size - much larger than we expected for minis. The dogs were on the salty side but our table put cole slaw on it and it lessened the saltiness a bit. Onion rings were crispy - more batter than onion though. The fries were cold and on the stale side. Our total dine in time was one hour and our bill totaled $80.01. The server brought boats for our bones and extra napkins. Wet naps also readily available on your table to clean your fingers from wing sauce ;) Parking on roof top can be congested and complicated - plentiful parking below on level M and 1. BWW is located across Fantastic Sams and next to the cinemas above 24 hour fitness.
(3)
Lav A.
Lol one of the worse services I got. I'm originally from Hawaii but c'mon man. Servers need to watch how they talk. Pidgin can always be turned on and off. Just horrible
(1)
Jordan E.
I love B-dubs but out of the 3 times I've eaten at this location I have had awful and even offensive service. 1st visit went fine 4 star all day, 2nd time 3 star wings were poorly tossed and dry waiter brought wrong drinks to my girlfriend food was prompt but asked for check and took 20 mins, 3rd time was awful and offensive waiter asked to cash us out before our food came because his shift was over I put the money in and he picked it up after we had finished the same waiter brought us our new bill for the 2 more drinks we had fid not feel like putting it on my card so put a 20 in and he picked it up walking out I got stooped by two employees and told I needed to pay for my drinks. There are thieves working there so watch out.
(1)
Jason H.
Great place to go for the Big Game! But don't come here for a UFC fight! Whether you're watching it or not-they make you pay a door fee of $10 just to go inside and eat. WTF?! I like their Boneless & Traditional Wing Combo! It a great deal for Hawaii prices! ... They're just a little stingy on tossing your wings in their sauces at the Pearl City one! The one in Waikiki isn't...
(3)
Jenn S.
People were great. We were offered a table right away. Tuesday nights include a variety of draft beers and traditional wings for 80c ea. So it is cheaper to order "Ala carte" tonight. Shock top is a good choice. Jon, our server, is a bit busy. But the manager talked to us. Great!
(5)
Kenji H.
So I've been here 3 times already, for the NBA finals GM 1,4,and 7. First two times my friends and I came about one hour before game time. We got our tables within 15 mins. So today...I get there about 1:30 and Tip off was at 3PM. Hostess Liz told us it was going to be about an hour or hour half wait...so I told her that's fine. The problem I have is people who got there after me, got tables...I even saw a worker in street clothes walk her friends in to a table! Really?? I continued to see people who had a party of 4 or 5...bring more people in! You managed to fit 10 people on a table meant for 4 or 5? This continued throughout the 3 hours we waited! Instead of telling people bullshit wait times, why don't you just be honest and tell us, you guys might not get a table!! Honesty is better than giving customers the round about! They should ask customers if they plan on watching the game, it will save people time, and make it easy for the workers...so they can get a count on how many tables are actually going to available! For anybody who wants to watch a big NBA, NFL, or MLB game....you might want to come 3 or 4 hours before the game starts...or you will be stuck having a Hostess give you Bullshit wait times!!!
(2)
Melissa L.
We finally got to eat here guys! Besides the fact that we waited 2 months for the hype to die down, the hostess told us 30 mins and we were seated 10mins later. We went on a Thursday so they had the .75 boneless wing special. Dont get the Jamaican spice one (it taste like walmart potpurri) and the spicy garlic( that one was actually really good). I would pass on the flatbread pizzas, it tasted like bland cardboard with cold chesse, the garlic mushrooms sound good but then you see it and realise you can make it at home and it'll probably taste way better. The only real highlight was our server was great. I cant remember her name but she was the only saving grace. Probably wait to come back it didnt seem worth $60 for junk food, unless im super drunk maybe it would taste better.
(3)
Steven C.
Give this place a star! Clean atmosphere. Food is not bad, but it takes forever n a day to get it tho. Ordered a certain beer off the menu and they don't have it. They got it printed, but not to serve. Parking on there level was packed, but downstairs was open. Secondly, now the server say I never ordered food, when the whole table clearly heard me tell the server what I wanted to order? WTF!?! I don't recommend this place until they've been here for a while and get better servers and a clue... Hint to management: CUSTOMER is King!
(1)
Food B.
I was so sad to have waited 45 min to get seated. Then waited 20 minutes till someone even got to the table to ask if I wanted water! She was not apologetic at all. I would have rather have made the drive to town to get wings at the other location instead. Lesson learned for me. As I type this, the waiter is sitting down on a table while she cleans it up. Such horrible service :(
(1)
Nicole S.
We went to BWW for lunch and were seated quickly which was nice because I have heard of 2+ hours wait because its new. Our waitress, Laurin, was great and checked up on us often. They have some really good lunch deals. The food came out fast and was good. 2 adults and 2 kids and our bill was a little over $30, i used my IDcard and got $5 off.
(4)
Kris D.
Waited about an hour to get a table of 6 which is understandable considering there was a UFC fight going on. As soon as we sat we ordered our food and beers. As the night went on we were running low on beer and water. We waited about 20 minutes for our waitress and we saw her mingling with customers on one table. She was there for awhile. I understand mingling comes with the job but at least take the time to check on your other tables while youre talking story. So a waiter saw what was going on and took our orders. Thanks to him we enjoyed the rest of the night. He should get about 4 stars while the waitress should get 0. I'll take my time in thinking if i should attend another event in BWW.
(2)
Koti O.
Parking stinks but the food and service was great! We'll be back!
(5)
Brandlyn O.
I did not enjoy it here. I ordered a burger because I didnt want wings. When I received my burger it tasted like it had no flavor. My bottom bread looked like it wasn't fully baked so it still had that dough look/taste. I tried my friend's wings though and that tasted dry and not very flavorful. Huge disappointment. My waitress however was super nice about it and not rude at all. I'm glad she was my waitress! I liked their onion rings. These two reasons is the only reason why two stars were given.
(2)
Yoshihiro K.
Ive Been Here 3 times..Why? I can watch sports close to home...NBA FInals Game 1, 4, & 7. This Last Visit was Very Very Disappointing. Obviously it's going to be busy for one of the biggest games..We get there, put our name in at 1:45, they say about 1hr to 1 1/2hr wait..ok thats fine. As time goes by..nothing, workers are running around, not checking ppl on where they belong on the list. I seen a worker in REGULAR clothes walk her friend into the bar area, then Later I see her in her uniform..That is really Unacceptable. Ppl walking in and out from the bar area, saying they have a table. So 1 person has 10 ppl for one table? I think not. A guy put his name in about 3pm, and he got a table, with the same about of ppl as us, how is this possible? Basically we just watched the game from the waiting area(the whole game). After the game we gave back our buzzer, the hostess asks "are you sure you don't want to wait?" I replied "no thanks, we have been here since 1:45, The other girl said hour to hour half for a table, So no" She Says "I'm Sorry" Sorry? are you really sorry? no gift certs? no comps on anything? terrible I tell you.. Yeah I know this place is new, yeah i know its busy for the game..if I didn't know it was going to be busy, I wouldn't have gotten there an hour and half b4 the game started. so ppl who want to go here on a big game..maybe you have to get here 6hrs b4 the game starts..this place has no control of what they are doing, they are not managing the guests properly, they are not even checking if ppls group are what they say(if you got 4 to your group, you shouldnt allow them to bring in 4 more people) The Foods just ok, nothing great, if you just want to drink, watch sports, thats pretty much all this place is good for..wings are wings, burgers are burgers, nothing really stands out here..
(2)
Kathy C.
Finally checked out this place! Every time I'd try to go was during some major game and never had any tables by the time my friends and I got there. Only reason I went to BWW was after watching a movie and thought maybe they're not as busy since it was for late night happy hour. I walked in and was amazed by how many flat screen TVs were all over the place. I'm not a huge fan of spicy so I didn't try blazing hot wings but the bf tried and he loves the spicy stuff so he was surprised by the heat and how little he ate (took the rest home and maybe he'll try finishing tomorrow.) Pretty fun watching him eat it. He only wanted the snack size but for whatever reason the waitress got him the small. I got the Asian zing, and friend got the mango habanero. I only try a little bit of the mango sauce and my the spot the sauce touched on my tongue was on fire which is why I refused to try even the tiniest of blazing. Since it was late night happy hour, we also ordered some mozz sticks and chili con queso nachos, but then we also tried some fried pickles (I've never had them but love pickles so had to finally try some,) some jalapeno pepper bites and potato wedges. They were all pretty good except I didn't want to try the jalapeno (bleh.) Drink wise I just got the huckleberry lemonade. Around they table people had the usual beers such as Sam Adams, Stella, Corona, Blue Moon and some specially drink with a Red Bull upside down called an Irish Trash Can which was a green and blueish color which is always fun to drink. Overall had a great time after a movie with friends and some pretty decent food. Dunno how the guy will be after eating blazing so I'll see in the morning heh. Waitress service was ok , she wasn't super attentive because some of us had water (hello from the spiciness) and didn't get a refill for a while because we hardly saw our waitress and the place wasn't that busy!! (Also notice other reviewers have trouble with service and mixed up orders. You gotta work on these problems BWW!!!) Besides that, not a bad place to go for some late night fun with friends. Def will try and go back and hopefully get better service.
(3)
Jerico P.
Ok. A-OK. Give them a break people. The excitement has built up for a long time for this place and you knew you'd wait a long time for your grub. Don't take it out on the servers because they really bust their butts there. In time, when more staff come to the rescue, it'll get better and you'll definitely go back again. Wings. Beer. And whatever they call entrees are all priced well. Then watch a movie next door to sleep off all those guiltless calories. Yay.
(3)
Brenda L.
My husband an I went here tonight. The wait was a little long so we took a high top table at the bar. There was open seating Im glad we did our waiter Keola was awesome very friendly an attentive to our needs. He made sure our glasses were never empty an napkins always available. Food was great. We will be back.
(5)
Sweet S.
Bad service. Wings suck.
(1)
Rhenalyn V.
Literally just got home from this place. I'm a regular, but in the Waikiki area. It's one of the few times I actually come to this one. Started off when the hostess calls outside for our party & we responded and said we were coming. Three seconds later, she yells out LAST CALL for our party.. AS WE WERE WALKING TOWARDS HER. WTF? Give us a good 10 seconds to walk into the door please. The hostess wasn't even friendly. I cut her some slack & thought I'd give her the benefit of the doubt. So we sat, and we were at a table of 4 but we preferred sitting at a booth since we had ordered so much and our table looked too cluttered. I asked the hostess if we could swap to a booth which was wide open & right next to our table. She told me someone was about to be seated. I look over, and it was a party of TWO. IMO, we could have used the space & the couple would have been fine at our table instead. ANYWAY, our server looked like he hated his job. Granted, he checked up on us time to time and he even gave us 5 free wings (he probably noticed how annoyed we were). Before that, a lady came by to drop off our food & it was suuuper messy. She threw the bowls of rice down at our table and rice got everywhere, even on myself. Enjoyed our food like we always do when we buy our wings here. Our server was better at this point; refilling our waters, making sure everything was ok. Felt better about everything, until we were on our way out. Of course! -- The hostess does not thank us for coming, doesn't smile at us or even say bye. Just as I thought, she was a snob. Regardless if it was that crazy busy.. I don't see why you would have such an unwelcoming attitude towards your customers. Now I see why everyone complains so much about their service here.. it sucks.
(2)
Faith K.
We went for the wing special on Tuesday. It's not too crowded, but the food took a little long and it was hard getting the waitress to order more food.. Oddly, we ordered extra wings to go and those were really fast. Maybe next time we should order to go then eat it there?! Lol.
(4)
Joel V.
Good location good size we sat at the bar so the service was good friendly staff good sport selection on their tv they will change to a different sport if you request it as far as the food it was good like any other bww freshly done or at least warm good selection of beer good overall
(5)
April T.
I LOVVVVVVVVVVE BDUBS. I'm sick of going to Waikiki. Traffic is terrible and then when you arrive there is no parking. The Discovery Bay Parking Lot is one of the worst on the island. IF you do find a spot, you are more than likely parking on the ramp and your car is at such a steep angle, you worry it may fall down the ramp. Parking at the Pearl City Location is 100 times better. Since there are two levels, there's always something. You also don't have to worry about having a $1.00 in cash for parking or getting it validated. Who still carries cash? I don't. Even though they just opened last week, this place is packed! We went at 6pm and there was only one table open. Be prepared to wait. Food took 45 minutes to arrive. The waitress told us it would be a long wait, so we were a little more flexible, but 45 min is a long time for some pupus. Are they killing the chickens in the back? I like BDUBS and gave them a good score on parking and taste. I'm also being flexible cause they just opened. Speed up the food and this place will be excellent.
(4)
Jennifer G.
We decided to check out the new Buffalo Wild wings in Pearl City. The wait was about 35-40 minutes so we waited. We walked around and came back. I asked how much longer on the list and only 2 people were in front of us. We sat outside and heard them call name after name- not ours. So I went back in and they said they called us....I was like we were sitting there the whole time.....but at least they were able to seat us then. The hostess didn't give us menus and they weren't on the table. The waiter came to take our order and I told him we didn't even get our menus yet....So he took our drink order. I got my water and my daughter got her Sprite, but it took forever for the beer.....like 10-15 minutes after we got our drinks. The waiter was nice and did constantly check on us. I do understand they might be overwhelmed from being a new place, but it wasn't a great experience and I wasn't impressed by the food. We got the Desert Wings, Garlic wings, Carribean (sp), and Asian wings.
(3)
Sage R.
Two stars because they showed the game. Been here for 2 hours waiting to be seated. Staff is run by young, incapable adults who cant use common sense. Had many seated before our party of 5, many who came after us. They take long, they chit chat about how much thet hate their voluntary lifestyle, and all in all, baaaaaaaaaaad place to bring family for brunch. Okay, done. Dnt go.herex unless it's to sit at the bar.
(2)
Heather R.
Came here to watch the UFC 146 fight. I figured there would be a wait. We were told a 2 1/2 hour wait. Then also told we would also be $10 for a cover charge for the event PER PERSON. We had a party of 4. That means for $4 more I could sit in the comfort of my own home and watch the fights and not miss ANY of it. So that's what we did. We plan on eating here sometime when it won't be as bust during the week & during the day while everyone is at work or in school. ------ After 40 minutes they let us know our table was ready but we were already almost home.
(2)
Tiffany B.
I love BWs wings! I don't love when this whole place is shutdown for a game but I guess that's the nature of a sports bar. I have always had friendly service and visit often. Parking is a real pain but it is possible.
(4)
Jeremy U.
The hectic and busy atmosphere in bww, tv's galore, beautiful waitress, and beer is a good place to drink
(5)
Mr P.
After reading quite a few negative reviews we decided to chance this place for lunch. We were promptly greeted by a friendly face (1star). Waitress took our drink order, explained the menu after asking us if this was our first visit(1star); returned with drinks, took our order (1 star).. Food was as expected ( no additional star); probably the best onion rings we had in a while. Waitress checked on us a few times, refilled our soft drinks without asking, brought take home boxes, check delivered and picked up promptly ( 1 star). We hope our next visit doesn't disappoint.
(4)
Tita K.
Food is good but also the service need to be good as well!! We got seated waited for 10 mins or so till our server came (boy) and ask if we been help, we said NO , so he told a waitress to assist us, We orders drinks (alcohol) which took 15MINS , please note that our server didn't even bring us water as we wait the entire time we sat down! Our alcohol drinks tastes like JUICE . We asked for WATER for me and my friend , which he FORGOT then when he did bring a glass of water he FORGOT my WATER. Our food came before he brought us water (understand i like drinking water while im eating wings , also he even asked us why we need water !! Seriously First of all were the customer dont question us!! ) We order appetizer and wings , note there was 6 of us sharing, server didn't bring NO UTENSILS or at least EXTRA plates for all of us to have till later on at the end of our dinning in, our first batch of WINGS was COLD!!! Our toss SALAD we order took freak'n 20 MINS .. its salad and it wasn't even that much on the plate so why did it take that long!! Our Server was FORGETFUL , he should of wrote everything down!! He wasn't concerned on us ladies in anything we wanted , we WASNT TAKEN CARE OF from once we seated till we left!!! He didn't even give me a cap for my dressing till i asked him , which he knew we was taking food home , also not even a BAG , i had 2 boxes and ranch dressing I carried in my hands!!
(1)
Theresa W.
Buffalo Wild Wings is one of our favorites! We were so happy when we found out they had a location here! My husband likes the spicy garlic, I prefer the honey BBQ. We make it work! Wings- excellent. Edible bread bowl & dip- awesome. Pulled pork sandwich- delicious! (But the cole slaw that went with it was gross!) It would have gotten a 5 except for they were out of any cider in bottle or on tap which was disappointing because they were listed on the menu. I don't think they had any intention of getting any in either. Good service and a great place to watch any games! Tons of seating. Even some tables outside. Nicely located with tons of other shops around like Sam's Club and Pier1.
(4)
Corinthian N.
When we first walked in, the place smelled weird. Looking past the smell, the service was ok. The wings on the other hand were the worst wings I've ever ordered. I like my chicken well done, and these wings were borderline done. Out of the 20 wings I ordered, I only ate about 7. The hot sauce tasted like they just took a bottle of Texas Pete's hot sauce and doused it all over the wings and called it their "in house" sauce. On another note, my husband ordered their shrimp poboy sandwich and it was surprisingly good (hence the two stars). I don't think we will be paying a visit to BWW again.
(2)
MAZIN M.
Service was not what we expected. They brought in te wrong food to the table after when we told them exactly what we didn't want to be on the food. Fries was COLD by the time we got it. Severs showed up to the table with wrong drinks and didn't know if they were for us or the table next to us so he just gave em to us. I wasn't happy overall with the service we got from them. Hope they improve
(3)
Brandon O.
Super sad to write a 1 star review, but we were sooooooo disappointed at our last experience at the Pearl City Buffalo Wild Wings. This happened a few weeks ago, but I haven't had a chance to Yelp about it until now. The crazy thing is that I love the food here. Now it's not fine dining, but some times you just need some "bad for you" type food to help get through the day. In any case, our story starts with a phone order. I inquired about how they sell (how many pieces per order) their boneless buffalo wings. The girl goes through the options and I choose the smallest order of 8. We order a few other things like a pulled pork sandwich (super tasty) and a flatbread thingy (This was bland and tasteless, unfortunately). The girl gives me the total and says it will take 20-30 minutes. No biggie, we're at Ross' shopping, so no big deal. We go there in about 30 minutes and the order is not ready. Not a problem. I used to work in restaurants and I know when things are busy...no biggie. I'm waiting for parking outside while my wife gets the food. It's ready, they quickly go over the order, and we're on our way home. I unpack the food and sit down to eat. Whoa, we got a lot of boneless chicken bites. I check the receipt and it's like almost $20 and they charged us for a 18 ! What the heck? Oh well, it's a mistake, no biggie. We'll just call and see if they can credit us. It's a mistake, it happens, move on. Oh no, don't move on. My wife calls and explains that we ordered a 8 piece, but actually got an 18 piece. She can't eat the 8 piece in one sitting, so why would she need 18? I couldn't hear what they were talking about, but I could see her face and she was saying....oh....uh huh, oh,.......ok. And then she was silent. She kind of puts the phone on her shoulder and tells me there's nothing they can do. I'm like.....Whachu talking 'bout Willis?!?!? I grabbed the phone and asked who I was talking to and what the problem was. He said he was Sergio the manager and that there wasn't really anything he could do because we did actually get the food. I told him that I understand we got it, but we didn't order 18, we ordered 8. I told him we didn't want to pay for 2 times the food that we wanted. He then tells me well, that's why we go over the order with the customer when they're at the restaurant and that we should've noticed that there was more than 8 pieces......basically telling me that it was OUR fault for their mistake. Are you F'in serious? I told him again, that I'm okay with charging me for the 8, but I don't see why I should get charged for their mistake and especially when it's not what I ordered. Again, he starts with "Well, this is the reason why we do this" You know what Sergio, I'm sorry for not telling your girl to stop and wait while I move BBQ chicken around in a box to count them at the hostess stand of your busy restaurant. Seriously? By now, I'm starting to get pissed. Then he finally concedes to giving me the refund, but tells me that he can't credit the card now and that I have to come back to the restaurant and they'll give me a restaurant credit? WTF? You just took my credit card and charged it for food that I did not want, and now you're telling me that you can't give me back my money? Seriously. I started arguing and we start talking about other crap. He brings up that BS about checking the order AGAIN!!!! Finally I break down and tell him needs to stop saying that crap. I told him, I don't care if you open boxes and show customers food.......accept it moron, you guys F'd up. It wouldn't have been a problem if you just apologized and took care of it. What a douche! I was so over it it already. Oh and Sergio, we didn't get any napkins or utensils either that night. But by your logic and reasoning, that was our fault right.......because "that's why we review the orders with the customer".
(1)
Ben J.
Sometimes their in point and sometimes their food and service fails, nonetheless the Tuesday and Thursday chicken deals are always good, also their late night specials. Consistency is a key think that this place needs to understand. When you go to the bar sometimes waiters/waitress doesn't really come to you as soon as you sit, usually a range from 10-15 minutes they will get to you (if you wanna dine and dash don't go to the bar section). There's always friendly workers but sometimes you get the ones who you know hate their job. Their food is good not great but it's good hand in hand with some beer. Their veggie boats aren't consistent, sometimes I get a load of veggies and sometimes it just looks to pathetic. I can tell you this, this one time I dined in during mid day and drank their water and it tasted super weird! Also their lunch specials supposedly comes with a Pepsi product, they don't mention that to you when you order it! (It's in fine print). Good for some drinks and food, not sure if this would be a good place for a date.
(3)
Cassandra B.
This place is pretty awesome. I love Bdubs but I will admit, I was a bit apprehensive to visit this location as it is brand new, (as of June 2013) and I've heard horror stories about the wait time from multiple people. But that being said, it's a brand new place for the island with the only other location being in Waikiki. Which is probably to be avoided at all costs due to the amount of tourists there anyway. Once we arrived, as a party of 2, we were told the wait time was 2+ hours unless we had a bigger party like they didn't want to seat at a bigger table, deeming us a waste I good table space I guess. The hostess told me if we had a party of 5 or more we could be seated in roughly 10 minutes. Anyway, I would easily have given 5 stars if it wasn't for this. We decided to seat ourselves at the bar area where miraculously only had to wait about 5 minutes for a space to open. Our order was taken very promptly by a very friendly waitress who's name escapes me at the moment. And despite a packed, full house my drink never was past 1/2 empty and our orders were perfect. The food was as expected from BWW. Awesome. If they stop making smaller parties wait longer times for seating in the restaurant side I will gladly change my review to 5 stars.
(4)
Food C.
OMG the most expensive wings I have ever had. Basically a sampler wing gives you 5 small wings and either a few sticks of carrots or celery sticks with dressing (for the same price you get an entire combo wing deal from places like Wing Stop). I ate here for dinner later on a Friday night on 3/7/14 and the place was busy and noisy. I order a sweet tea which tasted like it was watered down and the coleslaw side I ordered was just disgusting like they didn't put enough coleslaw dressing (I'll leave it at that). My service was decent, but my server spent most of her time trying to please larger groups that were dining. Problem with this restaurant is they have too many options available on the menu instead of just focusing on a smaller number and doing them right.
That one star is for the food! The food is always good. I've experienced the worse server ever!! I been there quite a lot, and never had decent service yet! I don't think I ever will! BWW needs to retrain their servers!
(1)
Ian A.
Piss poor service. They have no idea how to run a restaurant. This is the second time I have had the same issue here. There are empty tables everywhere, yet there is a 30 min wait and a line out the door. Their is no rhyme or reason as to who gets seated when. It is absolutely maddening! I overheard the hostess saying things like "oops, I thonk I just seated the wrong group again".
(1)
Leizl C.
My husband and I go to B-Dubs on traditional wings Tuesdays or boneless wings Thursdays in which the wings are 75cents each (but have to order in a set of 5 wings). They also have lunch specials and other promos daily on certain foods and drinks. It can get busy especially for dinner but otherwise the service is pretty good. We usually try to go before or after the usual busy hours to avoid waiting. It is located in a plaza with a movie theater, Ross, Sams, 24hr Fitness and other shops.
(4)
Jennifer S.
Wow. If you are here on a visit and expecting your typical Bdubs bartenders, don't come here. I have never had bartenders be that negligent. Definitely not working for a tip, not believing in service with a smile or really decent service period. From the moment we sat down until asking them to take our cards so we could pay and leave, they ignored us. Good job Lauren and Kelly. Fail.
(1)
SugarPlum F.
I'm not going to lie...I love this place purely for the sauces and spices and the overall atmosphere of alcohol, big screen tvs and wings, wings, wings. Usually its a good time with the bf or friends. There's obvious problems that hopefully they're working on: service is not the greatest. Half the time I'm ignored or orders are wrong etc. But then again, other times service is great. Wish it would be a little more consistent. The bad score is mostly for my last visit. Barely saw our server (granted she had a big party table but just because you have a large party does that mean we should get crappy service?) Had to remind her for part of our order that didn't come out No offer of refills on water or soda No paper bowl to out our bones in And worst of all I got wrongly charged. Now Ill admit I should've checked it more thoroughly before I left but I was in the middle of a good time. *sigh* So that was the bad BUT Sergio to the rescue! Called the following night about the screwed up bill and was given a credit for the next visit. See how the service is inconsistent? Lol! But for now, still love this place and them tasty wings, wings, wings
(3)
Lyn G.
Came here today to watch the game. The bar side usually always has the best service but today was terrible. That guy with blonde hair (who was our server) was one of the worst. Isn't a given to give napkins and extra bowls with our food? But nope we had to ask and wait 20 minutes just for napkins. We barely saw him either, maybe once or twice. Never came to check up on us, we had to ask for everything instead. So many servers around the bar area as well but none walking around. Customer service lessons please!!!!
(1)
Gregg S.
Wild is the best.service for take out was legit and fast.
(4)
Kevin J.
Good service, good food, good environment. They advertised Sam Adams Renegade IPA but did not have any. Food came out at about the expected time.
(4)
Jodi T.
My server big germs dawg was amazing!! He learned now to be a server from the best!! Lol *cpk!! And manager Ryan was friendly, super cute, and awesome!!
(5)
Naomi I.
Sat in the bar on Tuesday night and waited...and waited....and waited...Waited to order, waited for the food, waited for our second order of wings, waited for her to bring our bill...waited for our change. Ordered 10 wings, but only had 8 in the little tray. The menu says that celery, carrots and ranch dressing are included with the wings, but she didn't bring us any, even after we asked for it and even charged us for it. But we were running late so we didn't say anything. The wings (Salt and Vinegar and Asian Zing) were good, but the onion rings and mushrooms were not good at all. They both had the same mushy batter. You need to give yourself about 2+ hours to eat here. Too bad the service sucks cause the wings were decent for 75cents.
(2)
Lei C.
We tried this restaurant for the first time last Saturday @7:30 pm 4/5/14 and the front desk said waiting is 45 mins so we said ok. We decided to go to Ross since it's 45 mins waiting & left our cp# for them to call us once the table is ready. After 30 mins, they then called and said the table is ready, so we went in and the lady in the front desk said sorry it's not ready yet, yikes. So we waited additional 15 mins standing since there's no enough chairs on the waiting aread. When we were seated, servers came to take our order which we waitid another 25 mins until our order came. The order came first w/ no utensils and waited another 2 mins, since my husband is getting irritated already, he did went to the server and ask for our utensils so we can start eating sine we waited long enough just to eat here. The food was ok not something we look forward to eating again. The price is not worrth the waiting and the food not really that good worth of our time. We could've went to Zippys w/ better food & service, yikes.
(2)
Mike T.
It was an hour wait for dinner, but we found a table in the bar. It was loud, but they had trivia machines, which made the wait for the food go much faster. The food was so good! I got Teri boneless wings and my wife got the combo with onion rings and honey BBQ wings. Even the mini corn dogs were also very good. We will definitely be back!
(4)
Adrienne A.
Updating my review upon returning about a week later and getting a different server. We were seated in the bar area for MNF. We had an awesome server, Anna. She was great compared to the last service we had from Sabrina. She was attentive, always made sure our table was doing okay, and had exceptional customer service. Customer service is a huge thing for me. Even with the okay-food, I would definitely return for the lively atmosphere and good customer service.
(4)
Cindy L.
Front desk or greeters worst ever. Especially the guy with the glasses. I mean the greeters are first impression and if they're bad , imagine the servers. Walked straight out and not coming back to this one. Waikikis better service.
(1)
Mimi A.
Grabbed lunch with family. I always get the mango habanero; got some garlic parm and nachos as well. Server was kind. The place was really cold though, AC was blasting. Great place to watch a game, as far as wings, I prefer Wing Stop. And I've got to say, I like the Waikiki location better.
(2)
Ebonee B.
Wow very crowded!! Food was great. Waiter joe was awesome! Only down fall was there was this game behind our table that lights up when people play its so bright our table was like a spotlight! Kinda embaressing. They need to move the game from being that close to people eating.
(4)
Matt F.
Been to this BWW's probably 10 times and haven't had any complaints until today. We called it in and took it to go. The order was correct, but bare had any sauce on them. We tried two different sauces we've never had before, don't know what we thought of them because there barely was any sauce. Very disappointing.
(3)
G E.
GREAT service!!! Friendly, efficient, and über attentive. Kitchen got slammed during our visit, but server kept on top of things and let us know progress. Will definitely be back!
(5)
Kanani C.
Why the 3 stars? Servers actually talk to you, service is good, yeah it's a chain restaurant for food but id rather go here than crappy Chili's or ruby Tuesdays. Sports all around, interactive games, and specials everyday on beer/food.
(4)
Ksenia C.
Friend and I sat at the bar. The server was great. Friendly. The for was great. The wings weren't covered in sauce like they should be. Some where dry
(4)
Charis H.
I just turned 22 two months ago. In Hawaii you cant get a vertical id unless youre 21 and your id expires on your 21st birthday so I have 2 valid ids but because its vertical I couldnt order alcohol. That policy is bull! Its 2 valid forms of ID! Only reason i came to BWW is because they were open late and I just finished work. All i wanted was food and some drinks and i couldnt even get that after a long day of work! Need to fix their policyy! Now i have to drive all the wayy to town because i cant drinkk and eat at BWW. HORRIBLE HORRIBLE HORRIBLE! Never coming again!
(1)
Shane V.
There is a reason this Pearl City BDubs has 2 1/2 stars and is getting a one star from me. When you guys first opened you were on top of it, what happened? I used to be a regular here and would eat here religiously every week, in fact you guys were so good once you knew me by name. I have eaten here close to 25 times in the past 6-7 months'. My past two experiences within the last month have been horrendous! Last night I ordered thirty wings total, 10 of each of the new flavors, I called at approximately 6:18pm from my house and was quoted 20 minutes over the phone. I drive to pearl city expecting to have my to-go order in hand upon arrival. I'm told my wings will take another twenty minutes. I pay for my meal at 6:54pm and I am told it will be another ten minutes are so.....what is taking so long?.....ohh I know it's the fact that when you call in your order they just print out a strip of receipt paper and hand write your order. This is very very poor practice. As I am standing at the counter i see a pile of 8-10 orders that haven't even been punched in yet. Are you kidding me?....quoting those customers at 20 minutes as well??? I'm watching the poor manager struggling to punch in entries on the computer. Good job for trying but your fellow employees are screwing you over and have no respect for you, as I watch you struggle no one offers to help you. Is this normal? Anywho, to get back on topic I find out the the printed sheet stapled to my bag says my order was submitted until 22 minutes after I placed the call. This is piss poor practice and I am not at all pleased! Maybe I will try again in another year when it's under new employees and management. If I was the owner, every one of you would be fired. Ever seen bar rescue? This needs a Buffalo Wild Wings Rescue!
(1)
Ina B.
I really love coming to this place. Buffalo wild wings can never do me wrong. The service is alright there. I always get mango habanero wings, and it's the best thing ever! Every time I go, nothing ever goes wrong. The only thing I don't like is on tuesdays and thursdays its super busy, especially since the wings are 75 cents, but it's a really good deal so I just go there anyway and get through the wait time.
(4)
Josh R.
BWW's service in general is awful, but it's the worst at this location. I'm at BWWs in Pearl City on a Tuesday at 3pm. The place is half empty, but it took 15 minutes after I was seated to get a water. There's a drink station 30 feet from my table, but the server decided to walk around for 5 minutes until she got the water. TIME OUT! Quote from the table of girls beside me just now, "I'm about to scream at the top of my lungs: where is my f***ing food!?!?" Perfect timing... Anyway, it's obvious that the manager has fooled the owner into thinking everything is running smoothly. I've watched him for 30 minutes (short guy with the red shirt and spiked hair) walking to and from the kitchen to the front counter with his head down looking at his cell phone. He's got to be on lap 10 at this point. Hopefully he's looking into different jobs, or ways to get drinks and wings to customers in under 2 hours. This place is a JOKE. It makes me want to buy the restaurant just to fire everyone here and start from scratch. Since the food sells itself, getting people in and out quickly, while meeting their very basic needs, is the key to a successful restaurant like this. Why can't they figure that out??? Blatant laziness by the manager. Lack of oversight by the owner. Crappy place. But those wings tho!
(1)
Daniel B.
When this location first opened it was good, busy but good. My recent two last visits were disappointing. Ordered take out, buy the time I got home it was cold. I only live 5 mins away. This past Sunday 03/23/2014, I waited 45 mins for my take out order. When the food came out it was warm not hot. So I may not be coming to this location much longer should this continue.
(2)
Jamie B.
I was here a couple of weeks ago (as I usually am) and felt the need to put in a review "just because". Well, mainly because the bulk of the reviews suck, but I'm not sure why...lack of patience, perhaps?? It's a busy sports bar. Come on...Anyways...my food is ALWAYS GREAT, HOT AND FRESH, and the drinks are nice and frosty. Can't really beat it. I go here to eat, chill, and attempt to catch a Cardinals game or Blues game from time to time. Place does get busy, but longest we have ever waited was a half hour. Food is still at our table in about 20 minutes. To me, this is fast. It's a "restaurant", so sit back, take a break, sip on your drink, and chill. If it's too busy, order to go, and walk to the food court to eat, you can sit outside. Done that a few times. Their buffalo chicken ranch wrap is awesome! This location is awesome, especially compared to the one in Waikiki, which is no good at all. Never had a bad experience, highly recommend.
(5)
Andrew G.
My go to from Sunday mornings for football or for dinner and a beer. Have never had a problem at this location!
(5)
Samantha M.
I come here almost every tuesday ($0.75 traditional wings, yeees please) and some days are better than others. They get really busy after 9PM (with fairly big-sized parties...on tuesdays) and that's probably the only thing that would stop be from going. Otherwise, most of the servers are friendly and I would definitely go back...probably because I love their wings.
(4)
Kristy L.
This place is an absolute JOKE!!!! First off it stinks REALLY bad, the moment you walk in you get hit with a sour, rotten smell accompanied by fried food. The host in the front were VERY intimidating and in your face. Seemed like they were putting up a front, it did not seem like the welcome was genuine. We got sat rite away and was told the server will be with us shortly. We waited for awhile and browsed the menu, FINALLY after a good 5-10 minutes our "server" I think her name was Gretchen came to our table. She seemed very unfriendly and rushed to take our order than she was gone. We waited another 30-45 minutes for our food. During that time we watched the different games that were available on the TVs that was a plus my husband was happy & it helped pass the time. BUT not once did our server check on us & refill our drinks. She seemed too busy talking & joking around with the other servers & people working in the front. Our food FINALLY arrived, our fries were cold & soggy & it seemed like our chicken was sitting for awhile.... But we were too hungry to return it, & too afraid that we'd have to wait longer for our food... after finishing our mediocre meal we waited AGAIN for our check... While waiting I was observing the workers in the restaurant since there was nothing better to do... It was very interesting at the least, I noticed a lot of horse play, guys grabbing girls, yelling coming from the kitchen & a lot of people standing around talking story while the guests waited. It was a VERY unprofessional setting.... Im sorry if your on the clock shouldn't you be "working"???, hmm if only I was younger maybe I coulda got a job there & get paid to talk story with my friends... Well thankfully our experience came to an end.... So recap BEWARE of HORRIBLE service, expensive mediocre food which is DEFINITELY NOT worth the price u pay, SMELLY environment & Unprofessional staff!!! I definitely will NEVER return!!!
(1)
Lys L.
Our waiter was so nice and helpful He gave us suggestions on food. And let us try the wing sauce before we ordered. I forgot his name but he was wearing a hat. Wings were good and way better than hooters! Although I told the waiter we wanted a booth and she never sat us at one
(4)
Andrea L.
This is an update review. Okay so the waits are still long. But I finally got really great service. Our server was Maegan, never seen her before because I would always go once a week but we had her and she gave us great service. She always came to check up on us, gave refills on our drinks right away, and when we had an extra order, she just let us keep it. And one of my friends ordered two rice but they forgot about it, they ran out of rice and they gave my friend fries with no charge. She was nice and had an outgoing attitude, finally someone who actually looks like they want to be there. LOL.
(4)
Kiichi R.
First off, I'm biased in that I am 1) not a fan of buffalo wings, and 2) not a fan of sports bars. So why bother going at all you may be wondering? Well to but it short for those that want the cliff notes: I had the chance to get a free meal with a movie outing after. So down to the food, establishment, and staff. Establishment: Being that it is a new hot spot, it's almost ALWAYS crowded. I've yet to go and see the wait time for the sit-down be anything less than 30 minutes. Just walk to the back and hunt for a free table. I mean, the noise level in the place isn't particularly better in the dining area so what's the point? I rather get my meal quicker than wait. It's a fairly large place. If I had to guess, each side can sit 100 or so people. The dining side has a wall-TVs with sports playing. The bar, which also has TVs playing sports, additionally has a tv with a free, live community game showing, a few dart boards, and of course - a bar. Staff: The manager there must be doing it right and emphasizing customer service! I've been exceptionally happy with the service the staff has given to me. In fact, I had recently gotten a take out order and was chatting with my friend while we waited. I swear it was only 5 minutes but one of the staff checked up on us and apologized for the wait. Don't worry! Haha. We were told it'd be a 10-15 minute wait, so we weren't under the impression of being ignored. Despite telling her that she needn't worry, she was on top of getting our order out and still apologized for the wait, which was what we were quoted for anyway. That's what I call service! Food: Of course, being that I'm not a fan of wings, they do have burgers and other bar-foods. I wouldn't say they're anything to write home about however. When you compare this place to others like Chili's, Cheesecake Factory, Home Bar & Grill, and what have you - it's not that special. I'm sorry. The prices aren't horrible, but not the best either for the amount of affordable places around here.
(3)
Mike J.
We tried about five different flavors of wings and most of them were pretty good. They don't put much sauce on these overpriced wings but if you ask for more they will bring it. The reason I'm only giving three stars is because the drink service sucks. You can stump the bar with something as simple as a double rum and coke. Beers listed on the menu are not available at the bar. Also they nickel and dime you at every turn. We asked for jalepenos to go along with our flavorless queso dip and they charged $1 for it. I'm not mad they can have their funky dollar.
(3)
Sheena L.
Overall my first experience here SUCKED! We were assigned Anna as our server and she took 10 minutes for her to arrive to take our orders. Then another 25 minutes to get our food. AND when our table had all of our food expect mine I reminded her about it and SHE ROLLED HER EYES at me. WTF! That's never happened to me and I wasn't even talking to her in a rude manner. She did not get a tip from our table due to her service. Also, my chicken came out cold and it took forever for her to refill our drinks. The hype is nothing to be hyped about IMO.
(1)
Amanda M.
We've had a few good experiences here and I would have even rated four stars if it weren't for my previous two visits. Last time we came to this location my husbands wings came out cold, twice. We asked to have it fixed and when they "fixed it" the wings came out again cold. Not warm, not room temperature but plain cold. They took care of that portion of the bill and offered him 15 free wings if we decided to come back- wonderful. So, today we come back and everything is fine until we get our food. The moment our food hit the table we had gnats all over. This can be normal, you shoo them and they go away but not these guys. They kept coming and wouldn't get off the food. My husband found three stuck in the wing sauce and I had one down INSIDE my wrap. Apart from the gnats when I opened the wrap to show my server there were little teeny tiny brownish/greenish bugs crawling around inside. We found three, but stopped looking. When I showed my server she said verbatim, "what is going on with our store." They took care of the payment and even remade and gave us an entirely new order to go but I'm still not going to eat it and I told the manager that, but she insisted.
(2)
Erin M.
Overhyped and overpriced but not bad. . .Well not always bad. Management / service is a bit hit and miss. Had a bad experience once when the company changed their policy and didn't allow "vertical ID's" but that only lasted one day since they were blasted with complaints. Unfortunately it was on my friend's 21st birthday so it sucked even more, but on a lighter note, we realized it was Friday the 13th so. . . I'd say ok if you go when they have their wings deal, from what I hear.
(2)
Zach M.
My first time going there for lunch, and I have nothing but great things to say. I got seated right when I walked in the door, I was shocked because it looked pretty busy. Our waiter was on it, got our drinks and food to us quick. Our waters were always filled without noticing. Good job BWW!!!
(5)
Shauna F.
Only .75$ wings on Tuesday, you can't beat that price eating out. Delicious and drink specials too.
(5)
Heidi K.
There is always a wait, the parking is a pain in the butt (even more difficult than ala moana), but I like this because it's closer and I can always play trivia. The staff is normally pretty great, we only had one poor experience but it was definitely isolated. The food is hot, fresh, and delicious. I haven't had anything I didn't like from here yet, and the drinks are strong. I love coming here on a date night!
(4)
Kalualani F.
WINGS WINGS WINGS!!! Love them especially the caribbean jetk! Perfect spice! Onion rings melt in your mouth. Dessert nachos sre soooo ONO!! Pina colada is fantastic. Waiters, waitresses are very attentive, professional and personablr! I will return!!
(5)
Nadia K.
We came here on a Tuesday night for an early dinner with the kids. I thought the menu was overwhelming, but we were there to try the wings so we focused in on that. Lucky for us Tuesday is half off wings (Thursday night is half off boneless)! We learned that you order the wings by size: snack (at least 5); small (at least 10); medium (at least 15); and large (at least 20). You then choose your seasoning and the great thing is that they will split your order so you can try a number of different seasonings. We definitely preferred the traditional wings over the boneless. The onion rings are awesome! Our server was friendly and attentive. This place is great for kids, but it gets packed.
(4)
Amanda A.
Tried this place out without having gone to the Waikiki location before so I can't compare those two. I think the only thing that was attracting about this place was the huge TV's everywhere. The overall layout of the restaurant is pretty good. Seating on the bar side is like a first come, first served type of deal while the other side is the sit-down dinner type. The wait was like 45 minutes which is way too long if you're hungry so luckily we found a table in the bar area. There was a strong odor of cleaners, which I think was what they used to wipe the tables and it was not enjoyable at all. Our waitress was nice but she took forever just to get me water and then she got my order wrong. NO TIP. The food was alright but fricken expensive. I wasn't impressed at all. The next time I'm craving wings I'm going to Hooter's. They have better food deals and I think they just have better food in general. Blah BWW is whatever to me.
(2)
Mz D.
obviously this place has not improved in service! Regardless of all the emails that were sent to all the Managers, Branch and District Managers not one ever replied. Pretty pathetic of a company to ignore a complaint. Have never returned and never will!
(1)
Felicia D.
Disclaimer: This rating is based on service alone from one experience. Food, convenience of location, and ambiance would get a total of like, 2 stars (the latter 2 make up for the mediocre, high-priced food). Sorry, but bad service discredits any positives your business has to offer. I'm in marketing AND in the service industry, so I say so. Our waitress last night, who should be thankful I'm leaving nameless for this review, was rude from the get-go. We sat in the open seating bar area because the wait for the dining area was long as usual, and we were hoping to catch a movie next door in a couple hours. We weren't greeted, just given menus and asked what we want to drink. We ordered some drinks from the bar, which sat in the well for a while before making it to our table. When the drinks came, we ordered our food and asked to keep a menu - because we were hungry and probably would have ordered more had we been assured we'd actually get it in a decent amount of time OR if she had come back to even ask if we wanted anything else from the menu we ASKED TO KEEP. Duh, girl - that's why we kept it. We had to flag down other waiters all night because ours never came around unless to bring something we requested from someone else. Our water glasses sat waterless for about a half hour before we asked someone else to help us. My empty Bloody Mary glass sat in front of me the entire night. This was the fun one. My side of Mac & Cheese was cold - like straight up coagulated cheese cold (which was ironic since it came with a "Caution:Hot" sticker on it. I NEVER send stuff back because I know how irritating it can be, but they weren't too busy and that sh*t was disgustingly cold. I asked another waitress if I could throw it in the microwave - and I even apologized for asking. Our waitress brings it back 15 minutes later, so of course, even if it was in the micro, it's now cold again. My boyfriend stops her and lets her know it's still really cold and I ask her to just pop it in for 30 seconds and bring it right back - and I even apologize again. Her response? "30 seconds is nothing, but okay. Our microwave isn't like yours." Um, WHAT? Neither is your attitude. Then trick, put it in for 2 minutes. Do what you gotta do so that you don't bring me cold food for a THIRD time. On your period? Boyfriend broke up with you? Not my problem. Call in sick or get a desk job with minimal interaction with society.
(1)
Amanda C.
We have tried to eat at this location 3 times in the past 2 weeks. We have been told a wait time of 1.5 hours, 3 hours (!!!) and 2+ hours...and these were just on normal, regular days with a party of 3 and a baby. When we are able to get a seat I usually get a salad. What they leave off of it is different each visit, even though I order the same thing. Very inconsistent kitchen and good luck getting a table.
(1)
Angelo A.
We gave BWW another shot over the weekend and I was damn glad we did. The service was 10X better (thx Jayna) and the food was tasty. Again the place was busy as hell ( hate to see it during football season). Thoroughly enjoyed our lunch.
(3)
Victoria S.
We were in the area shopping and decided to stop in since I had never eaten at Buffalo Wild wings. We got seated really quick. Got our fried pickles quickly. Waitress made sure we always had our drinks refilled. The wings were good. The only thing I was really unhappy with is the amount of time it took for us to just get our wings. It nearly took 30 mins after we finished our pickles to get our wings.
(2)
Natasha T.
My dine-in experience tonight at the Pearl City location was absolutely horrible. I've been here a few times with great service and didn't have a problem until tonight. Our server was extremely rude and inattentive. For starters, I ate with 3 other people and not once was our water refilled, and our friends order was incorrect. (The server never came back to fix the incorrect order.) My husband had the Jamaican Jerk Chicken and it was WAY too spicy, so he kindly asked to have a plain burger instead, as he was in pain from the spicy sandwich and couldn't eat it. Our server was visibly upset and very reluctant to give a replacement meal. We waited on him while he hung around and talked to other workers, and he even told us he's busy with a bigger party, so he wouldn't be attending to us as much. I've never experienced such incompetent service! To top off the horrible night, he gave so much attitude and practically hovered over us, trying to see how much tip we would give him. Needless to say I'm very hesitant to come here again, and my friends (it was there first time there), will never be back. ****I must also add, I NEVER get a buzz from their mixed drinks! They are really light handed on the alcohol. Keep in mind, I'm a 90 lb. girl and it doesn't take much to get me tipsy. Fail.***
(1)
Erick L.
I finally gave this place another chance, I was really surprised that they stepped up their game. The service was pretty good, no looking around for the wait staff when my beer was empty, extra napkins without asking, and the dude helping us was very helpful and informative when we were ordering wings. Im raising my rating to 4 stars and I will be a repeat customer. Good Job Wild Wings!
(4)
Vicky T.
It seems like a lot of the chain restaurants tend to lack customer service. Most of the times we come here, the hostess says it's a 5-10 minute wait but we always wait longer. The last time we went, she said 15-20 minutes and we ended up waiting almost 45 minutes before we just gave up and left because we were going to be late for our movie. Some of the staff is friendly and some are not. We've had awesome servers who apologize about the wait for seating and food while others who act as if you're asking them for too much if you need silverware or a refill. The food is good. I'm a big wings person so at least once a month, me and my husband have to come here. We love the spicy garlic wings and fries. Plus they have sweet tea! Which a lot of places don't have here. Overall, the food and location (you only have this one or the Waikiki location to choose from) are the best things about this place. But some of the staff could use a refresher course in customer service.
(2)
Amanda M.
I called in a pickup order because it was Saturday and I knew the place would be packed. They quoted me 15 minutes, so then I left the house. It took about 20 minutes to get there. I got inside, waited about 5 minutes to get rung up. They brought out probably 6 other take out orders and while a waiter was checking on someone else's order I had then check for mine as well. By this time I had been in the restaurant for 20 minutes. The guy then came back and told me they were waiting on my fried pickles. 10 min later my order was ready. So when I was quoted 15, it actually took 50 from the time I placed the order. I was very dissappointed. The thing that made me the most upset is thale fact that I say in the restaurant for longer than I was quoted for the entire order to be complete. I didn't even order anything extravagant, just wings, wedges, pickles, and coleslaw.
(2)
Roseanne R.
09/23/13 Waiting time was pretty decent since it was Monday night football. I think it's pretty convenient that you can give them your phone number and they'll text you when your table is ready. Our server was Joe. His service was really good. He checked up on us and was really friendly. We ordered traditional wings, (20 wings). Honey barbecue, Parmesan garlic, chipotle barbecue, and mango Habenero. Out of all those I really loved the Parmesan garlic flavored ones. We also ordered onion rings and cheese curds. They were both really good. For drinks we both ordered mango lemonade, trash cans, and Jameson. The food was good. The service was great. All in all loved the experience. Great atmosphere as well.
(5)
Precious T.
We went here last night. It was my first time going to the location in Pearl city. We sat by the bar because we didn't wanna wait an hour for a regular table. We got to our table and we weren't even given menus or anything. After about 10 min, my friend decided to flag down a waitress for menus. She was so rude and she gave us attitude. After about five minutes after getting our menus, our waitress finally came to our table. She wasn't very friendly. She gave us that "I don't want to be here" attitude. I'm giving them three stars because our food was fast and we got out of there right away. I honestly rather go to the Waikiki location.
(3)
WW I.
2.5 stars Went there during lunch time during the week so parking wasn't a problem. The place is smaller than I thought it would be but I was pleased with the amount of LCD screens that they had. No free wifi so that's a bummer. I had the mini cheeseburger sliders for $9.49 which was OK. Two sliders is barely enough for lunch but I guess that's why it was a special at that price. The fries were good. The wedges were disappointing. Some friends had the mango habanero wings which get to be real hot after 5 wings so order with caution! Tuesdays are 75 cent wings but you have to order in quantities of 5. The nachos wasn't that special nor was the mozarella sticks or fried mushrooms. If I was really into wings I'd go there on 75 cent Tuesdays but that's about it. The wings look better than Dirty Lickins in Aiea but that's not saying much.
(2)
Samantha D.
They quoted my husband and I a forty five minute wait and we waited anywhere from 25-30 minutes which wasn't terribly bad for wing night on a Thursday at six o'clock. HOWEVER, after waiting to be called they sat us at the tiniest table I have ever seen in my entire life. Not only were we at a tiny table with only enough room for your elbows; they sat us next to a noisy party of four who kept clapping and screaming to the top of their lungs. My husband and I politely asked both the hostess who sat us and our waitress three times if we could be moved to one of the FOUR EMPTY tables across the room. They all quickly assured us that the only way to be relocated would be to leave and wait another 45 minutes. I found this absolutely ridiculous and it ruined our meal. The food came out fast and if it wasn't for that I would have gotten up and left. Very disappointed with their customer service. The food was good.
(2)
Miranda K.
I've gone to the new Buffalo Wild Wings twice in the last month because my coworkers picked this place, but never again will I just go along with it...here's why: Earlier this month about 8 of us went there after work for some drinks and wings. I ordered a margherita on the rocks and it came to me tasting purely of sickly sweet mix. I could not taste a bit of tequila in there, and it was hard to finish because it was so sweet. I asked our waitress, Tifa, for my next margherita if she could ask to use less of the mix so I could taste some alcohol, to which she obliged - and my next one came out still quite sweet, but at least I could taste some tequila. Forward to the bill - she charged me for a double... I didn't ask for a double, she didn't say she was going to ask for a double or charge for a double, the drink still kind of sucked, and yet I was now paying for a double. During this visit, Tifa had told us about the Wings challenge. She made it sound like a wildly fun time, with pomp and fanfare. An announcement is made in the big dining area as the wings are brought out so everyone can watch and cheer. Winners go home with a free T-Shirt touting their skills, and their messy post-win picture goes up on the winners' wall with their names. There are many competitive people in our group, so of course word was spread around the office, and more and more people joined in on the competition - so the date was set for the challenge. On Challenge Day when we announced to our waitress (Tifa again) our intentions and she brought waivers for everyone to sign. It included the basics -you may not sue BWW if you die, etc. Standard stuff. The last contest rule listed was something like, "Contestants who complete the challenge will receive the Spicy Buffalo Wings Challenge Reward."It is very clear, winners WILL RECEIVE REWARD. We sat our 6 competing crazies at one table so we could ogle at them all in one place, and the wings were eventually brought out with no fanfare whatsoever except for our noisy coworkers. To time the 6 minutes our waitress stood in the corner unceremoniously with her iPhone. As people finished the 12 wings there was no judging of whether the bones were licked clean or not, just "ya uh huh you got it." After the six minutes was up 4 out of 6 contestants had completed the challenge and they were saucy messes, who looked relieved to finally get that over with. Was there fanfare? No! Our waitress disappeared and we though that she was going to get the official camera. Nope! Perhaps grabbing t-shirts for our winners? Nope! She comes back and quietly says, "Okay, so for the winners, if they want they can buy the winner t-shirt." BUY? Like....give you money for what I just scorched my mouth to earn? "Ya...$10" INCONCEIVABLE! We all were in an uproar - lured here under false pretenses. Even in the waiver it said clear as day that we will RECEIVE (not have to pay for) our reward. We already knew we had to pay for the wings even if completed...but the shirt? Really? And then we get this piece of shoddy news, "Oh and we don't have a Winners' wall, but I can take a picture for you with one of your phones." NO IMMORTAL COMMEMORATION IN THE RESTAURANT? ANNND we must PAY for our Shirt? Well, I demanded to speak to the manager so I could reference the waiver they signed (as one friend smartly took a picture of it) and she proceeded to explain to me that this BWW is a "franchise" and the picture/tshirt/name on wall deal is a "corporate" thing. And how the heck are we supposed to know that? Our waitress obviously didn't know what's up because she's the one who gave us all the false information that founded this event in the first place. And does it say BWW FRANCHISE outside on the door? No! How the heck are we supposed to know the subtle differences between the two? The yellow winged buffalo and BWW adorn every inch of this establishment, you can't tell me these are now two completely differently functioning entities. The manager (Kim?) who was not apologetic at all, did finally concede to giving shirts to the winners for free "at a loss to them" which was fine, until they came back to say all they had was S and M and that would only fit two of our winners. She took down the numbers of the other two so she could "when the shirts come in"...we won't hold our breath waiting for that call! In conclusion, due to the gross margherita, crappy service (I didn't even have room to yammer on about the wait, and simple stuff like not bringing the fork out when you bring the salad out), major misinformation, crummy attitudes and apathetic costumer service, I will NOT be returning to BWW.
(1)
Bryan H.
Service was ok until major bullshit went down. They didn't want to serve us saying we drank too much. Which wasn't the issue. Way too much attitude from the server and management. Never will go back again. BS!!!
(1)
Darci N.
Came here on two separate occassions. Once was with friends to drink in the bar and snack. It was a great idea since it was a Tuesday where all wings are $0.75/piece. So I was a happy camper that night. The second occassion was dinner with my other half. This time we sat in the dining area. We ordered some chicken wings and shrimp poppers, I thought it was plain. I had the teriyaki chicken wings... I loved those. We also ordered the flat bread pizza, I've had better. The service is superb, the atmosphere is very sports barish but great! Would I go back, yes for the bar only!
This rating is purely about the lack of customer service. Our server was Jenn. Forgot multiple drink orders. Food was cold. Not very attentive. My drinks seemed to be watered down. I don't blame our server but it doesn't help. My review seems consistent with everyone else.
(1)
Jennifer M.
I don't understand why people are complaining about having to wait. This location just opened...HELLO!! It's going to be BUSY!! We decided to go on a Monday night. The wait was around 30mins so we decided to head back to the bar and look for a table. This place is really big and there were a lot of tables/bar seating. We secured 2 seats at the bar and were quickly served a drink and our apps and wings were ordered. There are a ton of TV's!! This could easily become our new place to go to watch the fights. It did take about 25mins for our wings to come out, but our apps were seved w/in 10 mins so the wait didn't bother us. Plus the place was packed and I'm sure the kitchen was swamped. Overall, I like this location for BWW. It's nice not to have to drive all the way downtown. Plus there is a ton of parking! Word to the wise, and I would think this goes without saying....buuuuut, if you have small children, just wait for a table. Don't bring them back to the bar and then complain about the noise. And if you're not willing to wait then find someplace more kid friendly. Sometimes being a parent means that you can't go to all the hot spots with your kids in tow.
(4)
El A.
Perfect place to grab a drink after a long day of work! The burgers are really good and the restaurant is kid friendly!
(5)
George T.
The best wings around! They have a huge variety of sauces from mild all the way up to their hottest blazin' wings. The wings are juicy and there's a lot of sauce on the wings. Other places skimp on the sauce, not here. If you love wings, beer, and sports this is the place for you. If it's too crowded, I just order my wings to go. Absolutely LOVE this place!
(5)
Tenko A.
***this would be a 5 star review for the bar side and the servers keola aka lance and brittany!!! However, the server named ken, ruins the rating cuz he deserves 1 star at highest for his terrible service!!!*** Good: lance aka keola is one of the best servers ever! note to everyone: go to the bar side! he checked on us many times. he gave us awesome customer service! he could teach a thing or two to ken about customer service! thanks to keola, i give this 5 star rating. he is a prime example of how servers should be! as for the rest of the service here...it was terrible dining in...ken should not be a server...however, the second half of our party who was in brittany's section said she also deserves 5stars for her service...so brittany you get 5 stars too with keola! these two were on it with customer service. if you go here, ask for one of these two. Keola and brittany scored massive tips from us because of their service. Bad: The server named ken is by far the worst server ever! He's so slow and needs to learn to prioritize and he needs to learn to be more productive. He needs to learn to tend to his customers before cleaning tables. He would make eye contact then walk the other direction to clean instead. How hard is it to bring drinks to a table after taking our drink order? He wasted so much time. He forgot drinks. He forgot food. We asked for 2 waters and a coke twice and he forgot the drinks twice! Oh i'm sorry i'll get those for you...walks away to start sweeping...He didn't even serve his own table! Other people had to serve us. Keola and brittany were two of the ones that helped us. He didn't even know his food went out. He was surprised we got our food! And the first basket of fries were cold! He let them sit too damn long! He forgot our ranch dips and never refilled drinks unless we asked him to come to our table and then he would forget the drinks again. And as we were gathering our cash ti pay for our bill he hovered by our table watching us count! How rude! Who does that?! He needs to be trained! He wouldn't even check on us. It wasn't even busy! This guy needs to start from the bottom. As in dishwasher, busser, runner. Then maybe server. But as of right now he shouldn't be one! Ken got zilch in tips because of his terrible service. If he is your server request for someone else.
(3)
Rex C.
Service is not too bad.. Especially reading the reviews..wings were exceptionally good and the service was ok.. I ordered the Parmesan wings which was really good with ranch dressing... Overall if you like watching sports this place is awesome.... The tv's are huge and placed very well..if you want to watch sports events this is a good place
(4)
Tyler G.
Terrible place to eat, the Waikiki one is much better with great service. Our experience was horrific; we waited for over an hour to be seated. No one even asked us if we needed anything while we waited. Once we were finally seated all our orders were mixes up also the check at the end was completely mixed up as well. My food came before my drink, which they also failed to even give us water. The very last meal to come was the four year old boys who was at the point picking off our food. They clearly need new employees and/or better management and training. Going out to eat should be a relaxing and fun experience and sadly this was a nuisance. I will not return to this Buffalo Wild Wings ever again, I will however continue to go to Waikiki since the service there far surpasses this currently reviewed one.
(1)
Deni P.
Extremely bad service... On Saturday 7/27/13 We first got there & was told by the hostess the wait time is about 45min-1hr.. So we went to the bar... 2 seats @ the end of the bar was open (the end where all the servers brought the dirty glasses & empty bottles).. Our 1st bartender was attentive & we ordered 2 beers immediately... We started looking @ the menu & she came back to see if we wanted to order an appetizer while we looked over the menu... So we ordered the fried pickles (YUM!!) & it came out pretty quickly... Here's where the bad service starts.. Our 1st bartender got off of wk, so now there's 2 bartenders & a bar back... We were done w/ our pickles & my husband was done w/ his beer... The bartender took away our empty basket thing & didn't ask if we wanted anything else.. Then the bar back took his empty bottle, still didn't ask if be wanted another beer... 10 min goes by before the bar back comes back & asked us if we wanted another beer... Still not asked if we wanted to order food... They all would congregate around the service well & they all were constantly taking away dirty glasses & empty bottles from in front of us, but not once did the bartenders ever say anything to us.. Until I put my credit card to pay on the receipt cup (@ least 6 min later).. Oh then they said thank you.. We would have spent another $46 (@ least) & tipped good (@ least $25).. But the service was so awful, we couldn't stand to be there for another min... Didn't even leave a tip... All the TV's were awesome though!! Guess we need to try the one in Waikiki...
(1)
Lateaf T.
Both this one and the one in Waikiki are terrible! They get a crowd because there are very few places that carry the event like they do! The service is poor and the food is even worse! Especially since its basic food items. If you think I'm lying try for yourself.
(1)
Lani R.
I came here for lunch and the food was ok . I think it is overpriced for frozen deep fried food. But the atmosphere is worth it. The service was Amazing our server Summer did a great job and very attentive to our needs.
(3)
Edgar C.
If you don't care about waiting for over 1 hr for an appetizer this is the place to go. In addition if you voice your concern took the manager it will only fall in deaf ears. I have plenty of time on this island but it will not be waste at this location.
(1)
Rudy S.
Call in order 15 min. Was surprised about the more than $1. Per piece of wing. 18 pieces total $21.+. The chicken had 0 flavor on its own which is the way I like it. I guess with all the sauces you're supposed to dip it in. You would never know how bland they are maybe half the price and I can do my own seasoning or just go to bobs at stadium mall larger pieces and wonderfully seasoned Pretty disappointed
(1)
Beth W.
This is my first time at this location. I've been to many on the mainland and have no complaints on this location. My service was fast and my food was good. I had the boneless in mild and its the perfect amount of heat for me. I don't like really spicy where my nose is running and my lips are on fire haha. So it was good for me personally. There is a lot of parking compared to the Ala Moana location.
(5)
Sunny L.
Well, WHERE do I begin about my disappointing experience on Father's Day! First of all since they don't take reservations you have to WAIT and WAIT and WAIT!! WHY they don't take reservations for BIG parties of 10 or more is beyond me. We get there at 5:30 and they tell me the wait is hour half or so because they have a party of 22 they need to seat first! I say ok, and grab a buzzer and walk to the ladies room. On my way to the back area I can't help but notice how many EMPTY tables available! I look out the front door again, line is out to TOKYO! hmm.... so after waiting about a hour and 15 minutes, we finally get seated. They proceed to seat us (5) on a table that seats actually 4 tightly , AND we needed a space for the baby chair on top of that. I ask the waitress if we can have a bigger table since this OBVIOUSLY was not going to fit us! She looks as if I asked her for a pint of blood! Since there was a empty table right next, I told her just join the two tables! We ask for a high chair, but they are OUT! hmmm... I counted like 3! wow! you would think they would have just a few more! whatever, we settle for the sling net that you put a baby carrier on. ( didn't seem too sturdy to hold a 25lb Sole baby, so we had to reinforce with a chair under!) we ordered our food , waited about 45 min , the waitress comes back and says they made a mistake on our order, if we still want it or we will have to wait longer since the kitchen is BACKED up! Uhhhh EXCUUUUSE me?... we already waited almost a hour by that time and my daughter & BF was almost DONE eating! we just told her we would take the order already, ( STARVING ) which by the way, don't bother ordering the boneless chicken, so not worth it! about the size of little chicken Mc.Nuggets! I was soooooo DISSAPOINTED ! We didn't even get our fries , they said it was coming when we were almost DONE eating! LUCKY for them it was Father's Day , I didn't want to see my husband dig a hole and HIDE if I asked for the manager to complain! They were LUCKY to even get a 10% tip! what a HORRIBLE first time experience! The worst part... the chicken wasn't even that good!!! I LOVED the other location in Waikiki, and service was absolutely BETTER!!! Maybe they need to TRAIN a little more before I re-visit! That is all!
(2)
Jeremy B.
Worst service on all of Oahu. So bad it was comical. They ran out of clean forks... The servers ineptitude was legendary, coming back to retake the order four separate times and subsequently serving the wrong dishes. The food was Luke warm when it finally did arrive. We will never go back.
(1)
Berry F.
Love this place. So glad I no longer have to drive downtown to get this food. Service was good on opening day even though the place was packed. Our orders came out within 20 minutes.This place will make a ton of more money than the other site due to its close location. Will be back to this place often.
(5)
Mike L.
Went there great for watching sports but the chicken waznt that great. Believe me dirty lickings chicken in aiea is better.
(1)
Emz C.
I am a spicy spicy wings fan and my 1st time going to BWW was about a month ago... Since then I can't get enough of it... Love this place and each time I ate in the staff was awesome!!! Can't wait to go probably this Sunday :)
(5)
Laura R.
Sorry but the wait was not worth it. The only reason I waited that long was for my wonderful husband and it was father's day. The basketball was on but it was a blow out so there must have been a lot of drunk people there for them to stick around for the game. Anyway, I don't understand why they let people sit there and NOT eat just so they can watch the game. To the food: We got the nachos. GROSS! That was canned chili on top with some rank cheese. The nachos were inedible for me. The breaded mushrooms are just breading. We had 4 without anything in them. So we replaced them with the fried pickles which were good. My daughter loved her kids cheeseburger so she was happy. I ordered a Buffalo Chicken Sandwich but got a wrap. I usually wouldn't care but I don't like wraps that much and cheddar cheese with buffalo chicken is GROSS. So I asked her to get me what I ordered and I asked her to remember NO TOMATOES. She came back two times to the table to ask me if I was sure I didn't want tomatoes so I just told her tomatoes were fine. She came back with a fried chicken sandwich with no sauces at all on it and some swiss cheese. I was like "Is she serious right now?". I told her i didn't want it and i just wanted to see the manager. I told the manager what happened and he said he would replaced it but at that point, I just wanted to leave. We were there for THREE HOURS. While we were waiting for the check, the manager came out with the sandwich I wanted, to-go, that he said he made himself. He also took it off the check. For the manager being so nice and diligent, I gave this place 2 stars. My husband was also happy with his food, helping the stars. I might give this place a chance in a few months when they get their stuff together but I highly suggest not going here in the meantime.
(2)
Earl Bryan D.
The girls that work the front sitting people are freakin RUDE!! Service with a bad attitude what kind of place is this? Plus they got my orders wrong. If there was a no star for yelp theyd get it. Ill say it again RUDE!!!
(1)
Krissy F.
My husband and I have been here plenty of times since moving to the island! It is your typical Buffalo Wild Wings with the exception that it is a bit pricier than the ones I'm familiar with where I am from in Texas. That is to be expected though on the island since everything has to be shipped in! It gets pretty crowded here especially on game days. If you do not go super early on game days you will not get a seat. I'm talking early.... like standing outside the door before they open early! It gets ridiculous! People sit and never leave until after the games/fights are over of course because they came to watch the game/fight so you are stuck having to stand along the walls and hope someone leaves or wait till the fight/game is over and people begin to leave. Definitely isn't a place I would go on a fight night or Sunday game day unless you plan to get there when they open. To crazy and packed for me lol. They do take a while to get your orders out but it isn't to bad because you can watch one of the hundreds of televisions on the wall while you wait! The wings are amazing though and it's a great place to go to get your hot wing fix! I totally recommend the spicy garlic wings! By far my favorite flavor ever! They are pretty spicy though! I love spicy! The fried pickles are yummy also! I didn't care for the pretzel bites but my husband loves them. Lots of beer choices and different wing flavors from plain, dry rub, BBQ, lemon pepper, jamming jalapeño, spicy garlic, and even saracha
(3)
William W.
Whoever is in charge of this place needs to do a better job of controlling the noise level. I understand this place is a bar however, the amount of noise that was coming out of a group of people there was out of control. Also, the waiter obviously knew them and was encouraging the behavior. People were getting up and leaving because of the noise and the profanity this group was using. Another thing, there were 5 workers whose sole job seemed to be standing at the door area. The entire time we were there, all they did was stand there and talk. No one working. Now lets get to the food. I ordered something pretty basic and for the price it was good. My GF ordered the create your own burger and it was horrible. The meat that was used was some type of pre-made patty and the things she asked for, were not on the burger. Maybe one of the 5 people just standing at the door should go to the kitchen to make sure simple orders are correct. This is obviously a place for locals and by locals I mean native to Hawaii. The loudness, profanity, and lazy attitude displayed there means I will not be coming back. I cannot leave this place soon enough. Don't go here if you have kids or want to enjoy a few beers while watching a game because you will not be able to hear anything and your kids will hear all types of vulgar language. Also, our waitress (Summer) was horrible. Spent the entire time playing grab ass with all of the workers.
(1)
Dexter T.
Poor costumer service... sat at the table for 25min yet no servers acknowledged nor greeted us. Asked to move to anothr table...the host tells us we'd have to Wait. Decided to eat else where...first time there...nice atmosphere. .. but service speaks louder.
(1)
Carli M.
Used to like Buffalo Wild Wings until they cut me off after three drinks in six hours, with an attitude. Management didn't support us but claimed it was liquor commission regulations. Lost my business...forever
(1)
Kelly R.
Second time here and frankly, very disappointed. They were out of 3 items we ordered. We asked "tell us what you do have so we can order". Then it took the waitress 20 min to swipe our I.D. Card because her manager was outside smoking... Really?!
(2)
D H.
I can't review the place, went tonight to check it out for the first time. They were charging a $10 cover charge to get in the door!!! (Due to a UFC Fight??) I brought my whole family to enjoy some chicken wings. I wasn't about to drop $10 per person to just get into the restaurant. Sooo weird!
(1)
Cedric K.
Crappy service. Came here on Sunday. Had to wait for our movie to start so we came to eat. It says they open at 11 (and we came about 10:50) so we waited outside and a line of people came and all went inside but walked right out cuz they're closed. We here them lock the door like a minute before 11. Then another couple comes and walks in, when he walks out he said the lady inside yelled at the other lady saying "I thought you locked the door". Right after we here them lock the door again. Mind you this is at 11:03 (when they should be open) then maybe 11:06 they finally open up. You can't lock the doors AFTER your suppose to be open!
(1)
Krissy F.
My husband and I have been here plenty of times since moving to the island! It is your typical Buffalo Wild Wings with the exception that it is a bit pricier than the ones I'm familiar with where I am from in Texas. That is to be expected though on the island since everything has to be shipped in! It gets pretty crowded here especially on game days. If you do not go super early on game days you will not get a seat. I'm talking early.... like standing outside the door before they open early! It gets ridiculous! People sit and never leave until after the games/fights are over of course because they came to watch the game/fight so you are stuck having to stand along the walls and hope someone leaves or wait till the fight/game is over and people begin to leave. Definitely isn't a place I would go on a fight night or Sunday game day unless you plan to get there when they open. To crazy and packed for me lol. They do take a while to get your orders out but it isn't to bad because you can watch one of the hundreds of televisions on the wall while you wait! The wings are amazing though and it's a great place to go to get your hot wing fix! I totally recommend the spicy garlic wings! By far my favorite flavor ever! They are pretty spicy though! I love spicy! The fried pickles are yummy also! I didn't care for the pretzel bites but my husband loves them. Lots of beer choices and different wing flavors from plain, dry rub, BBQ, lemon pepper, jamming jalapeño, spicy garlic, and even saracha
(3)
William W.
Whoever is in charge of this place needs to do a better job of controlling the noise level. I understand this place is a bar however, the amount of noise that was coming out of a group of people there was out of control. Also, the waiter obviously knew them and was encouraging the behavior. People were getting up and leaving because of the noise and the profanity this group was using. Another thing, there were 5 workers whose sole job seemed to be standing at the door area. The entire time we were there, all they did was stand there and talk. No one working. Now lets get to the food. I ordered something pretty basic and for the price it was good. My GF ordered the create your own burger and it was horrible. The meat that was used was some type of pre-made patty and the things she asked for, were not on the burger. Maybe one of the 5 people just standing at the door should go to the kitchen to make sure simple orders are correct. This is obviously a place for locals and by locals I mean native to Hawaii. The loudness, profanity, and lazy attitude displayed there means I will not be coming back. I cannot leave this place soon enough. Don't go here if you have kids or want to enjoy a few beers while watching a game because you will not be able to hear anything and your kids will hear all types of vulgar language. Also, our waitress (Summer) was horrible. Spent the entire time playing grab ass with all of the workers.
(1)
Dexter T.
Poor costumer service... sat at the table for 25min yet no servers acknowledged nor greeted us. Asked to move to anothr table...the host tells us we'd have to Wait. Decided to eat else where...first time there...nice atmosphere. .. but service speaks louder.
(1)
Carli M.
Used to like Buffalo Wild Wings until they cut me off after three drinks in six hours, with an attitude. Management didn't support us but claimed it was liquor commission regulations. Lost my business...forever
(1)
Kelly R.
Second time here and frankly, very disappointed. They were out of 3 items we ordered. We asked "tell us what you do have so we can order". Then it took the waitress 20 min to swipe our I.D. Card because her manager was outside smoking... Really?!
(2)
D H.
I can't review the place, went tonight to check it out for the first time. They were charging a $10 cover charge to get in the door!!! (Due to a UFC Fight??) I brought my whole family to enjoy some chicken wings. I wasn't about to drop $10 per person to just get into the restaurant. Sooo weird!
(1)
Berry F.
Love this place. So glad I no longer have to drive downtown to get this food. Service was good on opening day even though the place was packed. Our orders came out within 20 minutes.This place will make a ton of more money than the other site due to its close location. Will be back to this place often.
(5)
Mike L.
Went there great for watching sports but the chicken waznt that great. Believe me dirty lickings chicken in aiea is better.
(1)
Alice D.
Rating? Yea, a BIG FAT 0. Only giving it a 1 star because Yelp will not give them a 0. Trust me the drive to Waikiki is worth it unless you want Fraud as part of your visit First off, I will be as fair as possible. It was NBA final game and yes we were warned that the wait was 45 minutes long and that they were a little backed up in the kitchen. This was fine with us, we were going to enjoy our friends company and wait for the food before the game started. We arrived at 12pm and were not seated until 12:45pm. It took 15 minutes just for someone to take our drink orders and then an additional 15 minutes for me to get my Lemonade while everyone else was hydrated. After chatting for a while we realized that we had been sitting for over an hour and still no food. The waitress was no where around so we continued to wait. By 2:30 pm we still had no food but noticed that the table next to us who sat down an hour after us had just gotten their food. We call over that waitress and she tells us that the only thing she can think of is that our waitress didn't put in our food order until after she did her table. WAIT, WHAT? We proceed to ask for a manager who then avoids us for as long as he can. Finally. he comes over and apologizes but doesn't really seem to care and acts like we are waisting his time. He promises the food will be out within the next 10 minutes and tells us that he will not charge us for any of the food only the alcohol that we bought. It is now 3 pm and our food finally gets there. After all the frustration it really wasn't even that great and we decide to leave. We wait for another 10 minutes for the waitress to get our bill. As promised they only charge us for the Beer, which came out to $18. We pay and leave. The next day my friend calls me to tell me that they charged her bank $30. So after we left the waitress gave herself a bigger tip. Needless to say BWW was called and the manager states he will look into it. Really that's the best answer you have. Her bank told her that she should file a police report for theft and I must agree. So unless you want people changing your bill and stealing from you, I WARN YOU. DO NOT GO TO BUFFALO WILD WINGS PEARL CITY.
(1)
Caleb K.
Nice ambiance.... That's about it! I have been here about 10 times or so... I keep wanting to like this place, but it is plagued with horrible service, cold food, and to be expected LONG WAITS! Take the time to drive to Honolulu (I had a much better experience at that location)!
(1)
Bee M.
08/01/13 first time here, was about a 15 minute wait. Loved all the flat screens, sports for everyone! Our server was SUMMER! She was terrible. We had beers and soft drinks, which she never offered to refill. Tonight was .75 boneless wing night, so we ordered 10. Put in another order of 5 wings for another sauce, then Summer comes back and tells us we have to order 6 wings. (No explanation offered). Ordered the potato wedges, had to request sour cream. Personally jack in the box's are better. Also had onion rings, which could've been cooked more. Wings were okay, nothing spectacular. Apparently they have an interactive trivia game and wing challenge (which we didn't know anything about. There were no signs around or any servers explained anything. Five of us didn't know what was going on! Summer had such an attitude and no regard for customer service. Will not be returning ever!!
(1)
Tonya S.
Horrible food, horrible service. I went to have lunch with my son and some friends today. I have been to a few BW3's on the mainland, and thought we would try this new location. After a long wait outside, we were finally seated. Our waiter was awful. Terrible personality, terrible at the simplest tasks - wasn't sure if he could get me a half sweet - half unsweet iced tea. He struggled with the math and had trouble even forming sentences. At least 4 other wait staff had to come help him out. The food was terrible. I ordered a buffalo chicken sandwich that was a dry frozen patty that was so cold the swiss cheese didn't melt. The edges were inedible and I did my best to chew around them. My friend sent her mac and cheese back because it was cold - twice. After a double microwave he brought the same paper bowl back sans one, then two bites. I expected to see a finger poke in the middle. The wings her boyfriend ordered, cold again. You have the word WING in the title, thought you could get those right. Out of ranch dressing! (there is a Sam's below the restaurant). Out of honey BBQ, and two other sauces. AT 12PM ON A FRIDAY! My female friend asked 2 different waiters for shoyu (soy sauce) for her rice and it showed up last, after everyone had finished eating - and believe it or not - it too was cold. Terrible experience for all of us, a $75 con job. After telling some people what had happened, I heard the same thing from them. Someone from the mainland better get a plane ticket to save this sinking ship. Take your money somewhere else unless you are going to just watch TV. I'm sure this place will stay open because of all the military that will keep showing up. Too bad.
(1)
Hazel T.
Came here tonight for the first time. To be honestly our server was better than all the other servers I experienced with at Waikiki location. Server always checked up on us, refilled water and was super friendly. Hostess and host at the front needs to make a better expression. We were not greeted once walked in and while we were waiting they were just goofing. Food came out quick and was faster than Waikiki location also. Overall, I was satisfied :)
(4)
Your M.
Where to start. I had eaten at a BWW in Sacramento and thought it was ok so decided to try the one in Pearl City for NFL opening weekend. Mind you in Hawaii, early games start here at 7am.... so dedicated sports fans are up EARLY to watch the games. Get there at 650am, 60 people are standing outside. At first I thought it was just that packed and that's the overflow..... I'm thinking "bad news". I was wrong actually. Their doors weren't open yet. They opened their doors at 7am.... kickoff is AT SEVEN AM. So we got to miss the kickoff. Strike one. Order pancakes, eggs, and bacon.... easy right? ONE HOUR AND THIRTY MINUTES LATER, I get my food. Strike two. Strike three comes seconds later..... pancakes that require a knife to cut. STRIKE THREE. Watched the remainder of the game and bounced. Wait staff was courteous but they had better be or they would have had a full scale riot on their hands..... no thank you. Better wings at the shack Kailua and their owner is an actual football fan and has his game plan refined.
(1)
Shireen E.
First time ever eating at a Buffalo Wild Wings and I enjoyed the food as well as the atmosphere. This is definitely not a place to go if you're looking for a quiet evening. It's loud and alive just like a sports bar usually is. Lots of TVs so of course the first thing I asked was if they'll be opening early for College and NFL football games, since games in Hawaii kickoff before the chickens crow, and she said they would open about 15 minutes before the first game. WOOHOO! Now we have another option for Sunday games. There was a 30 minute wait if we wanted a table or we could seat ourselves in the bar/high top table area. We opted for a high top table. Our server was super nice and offered good advice and information about the menu. They have all kinds of beers as well as mixed drinks. My boyfriend opted for a beer while I got this lemonade sweet tea vodka drink (sorry don't know the name). Both of our drinks were really cold and refreshing since it was a really hot day. For our lunch we ordered fried pickles (yummy), fried mushrooms (just OK), onion rings (nice and crispy) and of course wings wings and more wings. We tried the Caribbean jerk (I usually don't like jerk chicken but I loved these. Very flavorful and not too spice), Parmesan Garlic (loved the flavoring on these. Very mild), Spicy Garlic (I didn't taste garlic at all. Still tasted good but just like regular hot wings) and Wild (this is supposed to be their second hottest wings but I didn't find it very spice. Still a good tasting wing). I know we'll be back for more wings and some football!
(4)
Donna A.
Horrible experience! Terrible service. Pricey crummy food .... nothing was good in anyone's order....wings aren't even that good, sandwich was horrible, dessert a joke. Confused wait help kept coming to our table with other people's food. Bill incorrect and took forever and many attempts to correct it. Too loud. Music horrible for dining. Hate that many tvs of sports. They don't celebrate birthdays or sing. Pushing charity donation at the table and stating that the waitress has to buy every unsold charity donation each shift......that should be illegal to force an employee to donate! Unfriendly. Rude. Even the reception was unfriendly! And you wait for this! Never going back! Only giving one star because I can't leave no star! Place obviously caters to military drinkers. Definitely NOT a family place and certainly not a place to celebrate a birthday. Chaos and confusion. Was there from 5p to 8p on a Thursday.
(1)
Cristina M.
My family and I have been here twice since they've opened and both experiences have been great. Maybe because we've came when it wasn't peak time but nonetheless if you know a place is going to be super busy especially with sports seasons, why complain about the wait time? Anyway, our waiters have been friendly and attentive, always refilling our drinks in a promptly manner. We like the garlic parmesan, my son enjoys the BBQ, and my husband likes the mango habanero but I think with this location is tastes much hotter than the ones we've tried at their other location. Their flavored lemonades and teas are also good. Plenty of TVs all around and more spacious than their Waikiki location.
(5)
Paul R.
Great wings .. Great beer .. Good atmosphere .. Was very busy when I went in but our waitress, Ari, was nice and accommodating .. Try the Thai curry wings deceptively good!!
(4)
Dane P.
This review was written by my girlfriend and posted using my account: The food is good, but over priced. The service is mostly awful. My boyfriend and I went to Buffalo Wild Wings about a month ago to order take out. We showed up at 10:57 AM being well aware that they were not open until 11. As we approached the restaurant, a line had already formed outside and the door was open. As soon as we walk in, one of the four hostesses standing around doing nothing says, "We're not open yet." Now, if there is one thing that really annoys me, it's fake nice. Just because you raise your voice an octave doesn't mean you sound any less bitchy. "I know, we just want to put in a take out order." said my boyfriend. One of the hostesses (oddly enough, the one standing away from the other three girls) was happy to take our order, and about to, until the same rude hostess cut her off and said, "No, you need to wait until 11." Already starting to feel put off, my boyfriend responded, "Umm, okay. Well, can we see a menu." To which the rude hostess very rudely responded, "There's menus outside." SO, as we're now thinking, "Whatever, it's not like we have to eat here and put up with this for another 45 minutes.." We look at the menus outside. $14 for 12 wings?! You can order 10 wings at Pizza Hut for about $8 AND they will bring it to your house. Probably without being rude too. Yeah, had the service been at least mediocre, we would have stuck around. A few weeks later.. We really wanted some Buffalo Wild Wings, so we decided to call in a take out order. Definitely a better experience over the phone, but not much better. I got the same fake, whiny, high pitched "nice" voice. The girl would only answer questions when I asked them literally. What I mean by that is: Me: What size do your wings come in? Girl: Small, Medium, and Large. (umm yeah, no shit.) Me: Okay, how many wings come in a small? Girl: Six (or twelve.. I don't remember) Me:What about a medium? Girl: Twenty. Me:How about a large? Girl: Thirty. It was like pulling teeth, and throughout this entire conversation, she cut me off constantly and acted like she was in a huge rush. In both experiences, I was made to feel like I was imposing. As always, the food was really good, but I think I'll give this location a few years to adjust to the climate.
(2)
Andrew K.
I was honestly very disappointed in this Buffalo Wild Wings. I was so excited to finally come to this new one close to home, but I'd still rather go to Waikiki even though it's farther and we have to pay for parking. Buffalo Wild Wings has been one of my favorite spots since I went to the one in Waikiki. So many problems here in Waikiki, they told me they were out of iced tea and not making it any more at 12 pm, didn't give the discount with the uh ID as advertised although I told them waikiki's one gave it to me, and then even after me and my friends tried using the ID card, we were told we'd have to spend $20 minimum, and rather than combine our checks, we were given separate checks and still charged without being told ahead of time. Maybe it was just the waitress that I wasn't a huge fan of, but nonetheless, not a great experience my first time to this pearl city one. Whatever the case though, the waitress over charges me and my friends, then it comes out of her tip. Sorry bout it!
(2)
Marie U.
service is really bad. go to waikiki if you want better service.
(1)
Raelyn B.
I remember coming here a few times around the time it first opened. Their service wasn't great and I forgave them for that because they just opened. I remember when it was only on Tuesday when they had their wing special. I tried mango habanero and it wasn't spicy at all which was weird, it usually leaves a lingering hotness after a few bites. The size of their wings weren't comparable to Waikiki's location and neither was the amount of sauce - definitely not enough. I've been here on several occasions.. Just because with a few friends, for lunch after a group meeting and late dinner. I don't usually get the same waiter because I don't go at the same time or sit in the dining area or at the back seating where you can sit yourself. Going here and the Waikiki location I learned that it's faster to just sit yourself and find a table in the back. The wait for the dining area can get ridiculously long even if there are tables open when you put your name down. So because I don't really like to waste my time, I find a seat in the back but beware - they might not notice you. A few times it took us awhile just to get water or our drink order. I understand it would take long to take our order because it's "busy" but just as I was deciding on a final selection I don't appreciate my waiter leaving our table to speak with another table when another waiter is helping them. That turned up my fire and my deciding factor that Waikiki is my favorite location. If it wasn't for my love for buffalo wings and a closer location to where I live than I'd give them a one star. SIgh*
(2)
Lapataume M.
The night we had a going away get together for one of the gals it was nice,clean,food was awesome,lava flow was mixed good,just the wait for a table was long BUT I could see why cause we stayed there from 9p till closing.
(5)
Mac J.
Great service if you sit at the bar. Remember to tip the bartender. It's common courtesy for anyone sitting bar side having a meal to tip. Meals come out faster when you sit at the bar. Or at least it feels that way while having an adult beverage. 4 stars for great service at the bar and meals come quick. Tipping the bartender helped motivate their service and the drinks... sometimes poured a little heavy and once in awhile a larger glass/mug.
(4)
Divina R.
I usually get extra crispy. Favorite flavor wings: garlic Parmesan, salt and vinegar.
(3)
Rissy B.
Today was busy and we waited for 30 mins, we didnt mind. The waitress was nice for getting me a new glass of water after noticing somethn in my drink, and also got a discount for it.
(3)
Chris T.
The service was slow and I was given ketchup packets to use instead of a ketchup bottle. Not to mention the hair I found in my sandwich. The waiter said he hoped the day would go by fast and it was too busy.y husbands wings were half covered in sauce and it took 15 min. to get his side dish. Never again!
(1)
Tiffany-Nicole G.
Our experience here was nothing fancy. The wait wasn't too long because we just scouted seats in the bar area. Even our server gave average service. There is plenty of room in both seating areas and TVs everywhere. You can even watch big games or fights/matches for a $10 charge. There's also entertainment in that you can play trivia against other BWW guests. Just ask the server for a console. I love their every day specials on beer and appetizers (evening only). I recommend the following: - Fried Pickles (appetizer) - Traditional Wings (the following flavors are Nikki-approved) * Salt & Vinegar * Spicy Garlic * Asian Zing - Huckleberry Lemonade The food was great except the celery. What really irked me was the celery I was served. I uploaded a picture. Most sticks still had dirt on it! It wasn't washed properly. It was gross. I wiped some of it off with my napkin and the color was brown, black and green. EW. /: Overall, I think I'll be sticking to the Ala Moana location. Servers there are more upbeat and friendly and the celery seems to be washed properly. (:
(2)
James S.
Been here twice, both times were not great, not even good. But I have come up with a way you can maximize your experience. Get bottled beer, their beers on tap taste like they don't clean their lines. It smells and tastes skunked. Order appetizers as your meal, they aren't half bad. Avoid the wings, they taste like they were frozen then thawed then frozen again then cooked frozen. Sit at the bar instead of tables. The bartenders will give you better service than the actual servers.
(2)
Jodi L.
Good food... Good service... Atmosphere is up-beat and friendly. Cheesecake Bites ROCK!
(4)
Jozlyn H.
So..... I'm updating my review because I've had absolutely awesome service from two of their servers.... keolu and Anne. I've been here with parties from 5-20 and they have been on it.... Service from those two servers especially with 5-20 of us with separate tabs each person .... They were always spot on and quick! Their food Is well known nationwide so I don't think I have to review on that but my favorite is the garlic Parmesan and the salt/vinegar one.... Ya weird but I like it. I'm glad they improved on service... And I'm glad I always happen to have Keolu or Anne as my server. They actually made me a regular at this place now :)
(5)
Greg C.
I'm not thoroughly convinced this place is all it's advertised. Sure, lots of televisions set to sports programming. Sure, lots of buffalo wings in varying flavors. Sure, lots of sports fanatics in their Forty Niners or Seahawks jerseys. However, the wait to get in on any sports event day is way too long, the prices too high, and the portions too small. If you want sports-related atmosphere and don't care about the wait, the price, or the quantity of food, then this is for you. Perhaps I'm just getting bitter in my old age!?
(3)
Maria R.
My friends and I decided to try this place out after returning from Kunia (we met with someone from Craigslist to buy something) because it was a Tuesday and we had not tried this location aside from Waikiki. Upon arriving the location, we could tell that it was a busy day since there were a lot of people loitering in the parking lot dressed in snazzy clothing..and some are well.. inebriated..we immediately assumed that eating here might not be a great idea. We were greeted by the hostess and immediately tells us that it will be a 30 minute wait for the tables. My 'breasties' and I looked at each other, which obviously meant "Hell no we are not gonna wait that long".. the hostess got the hint then suggested that we were able to seat ourselves (if we find a table). We didnt want to wait so we weaved through the dining area, dodging strollers, waitresses and drunk people... and omg let me tell you... it was HELLA STANK I THERE. The bar seating area was full and it smelled like vomit, body odor, and food. Thats a bad combo right there. We didn't find any seats so we left the establishment and decided to go to Waikiki since we were heading home in that direction. On the bright side however, BWW is a great addition to this complex because it has people flocking here, which is great for business in the complex. Many of the people who live on the Westside can actually enjoy BWW wings instead of taking a long drive across of town so that definitely saves them gas nd money. Important tip: their tuesday deals with the .75 cent wings is replaced with .80 wing tuesdays because (im assuming) of economic issues. Also if you're feeling playful then try the "trash can". Teeheee make sure you have lots of money because beer and drinks can be expensive!
(2)
S B.
This is like any other BWW I'm sure. I would recommend coming on a Tuesday, but be ready for long waits in line.
(4)
Stephanie L.
Horrible service and apparently this place is B.Y.O.U. (bring your own utensils)!! Ok so I've given this PC location a few tries... The first time I came was shortly after they opened so I excused them for the bad service. The second time, I came to meet friends for late night happy hour when these 18-21yo waiters were only interested in hitting on one of my friends, who looks 10yrs older than them; we did not appreciate getting dirty looks from the tables around us since they were being neglected by the servers. But my last visit totally turns me off to this place and I don't think I'll be coming back! I came here for lunch on a Monday with my cousin and we were seated promptly since it wasn't very busy. After our waiter came by with our drinks, we didn't see him again for another half hour to take our order. We ordered the small portion of wings, the chop salad w/o cranberries, and a flatbread. Pretty simple items, right? Well it took another half hour before our food was brought to us. I noticed that my salad had cranberries on it, but no big deal cuz I'll just pick them out and I didn't mention it as they set our food down. Then as soon as the waiters leave, I realize we didn't get any utensils or napkins. I waited a few minutes and tried to wave someone down unsuccessfully, so I eventually dug out some wooden chopsticks from my purse to eat my salad. Only towards the end of the meal did someone come to check on us, at that point I was able to ask for napkins, and to-go boxes because I just wanted to get the heck out of there! I haven't been to the Waikiki BWW, but I highly recommend avoiding this Pearl City location!!
(1)
Ashley T.
Horrible! Just plain horrible take out food! Its like they don't give a crap about the take out food because we're not "tipping" customers I guess!? Ordered 6 medium traditional wings to go and they barely had sauce on them. I couldn't even tell that there was any sauce at all! Then I ordered a side of coleslaw for my boyfriends honey BBQ wings and they gave me a tiny thing of coleslaw in the container that they put the sauce in! I couldn't believe it when I got home! When you dine in they give you a nice bowl of it. And I specifically said a side of coleslaw the big one. I always eat in and they are pretty decent most of the time as long as you don't go during their busy hours. But it wasn't even busy when I ordered it and picked it up. She said it was going to be done in 10-15 minutes which it was, and that's about the only positive thing I have to say about this take out order. But it could be because they hardly put any time into the order itself that it came out on time. I will never order take out from them again. I'm debating about coming back to dine in as well now.
(1)
Raquel B.
Absolutely love coming here and eating those delicious wings. Went there last night with my family and it was amazing. Yes this is a chained restaurant, but I don't mind as long as the food is awesome and it was. I don't have a single complaint other than the menu being very limited, wish they had more options for the entrees, but it is bar food after all. So yesterday we tried the onion rings for the first time, sooo good! We also had our favorite appetizer: spinach artichoke dip. For the wings we had a large order (comes with 24) we decided to do boneless (6 Asian Zing, Spicy garlic and our favorite Parmesan garlic)...finger licking good.
(4)
Zee A.
Went on a Thursday evening about 7pm and the hostess said it would be a 45 minute wait. We were called on at the 45 minute mark at taken to our seats. We were promptly greeted by our server Ryan. Ryan was friendly, knowledgable and attentive to our needs and of course the food was delicious. Thank you Ryan!
(5)
Chanel V.
Been to Buffalo Wild Wings a lot of times. I forget to check in but everyone knows that they have the BEST wings EVER! Although they are usually pretty busy and the waits are pretty long. It's always worth the wait, Tuesday's are now 80 cents wings and Thursday's are 80 cents boneless wings. But overall love their wings.
(5)
Deloney D.
Came on 29 August for a lunchtime birthday celebration. Everything tastes like the person in the kitchen was rationing out flavor for later. The salt and vinegar fries were cooked just right but too lightly flavored and every flavor of wings was visibly missing flavoring. I have been to this location 3 other times and am disappointed at the inconsistency with the standard and the "stinginess" that we experienced today.
(2)
Jessica M.
I went with one friend. Right when we walked through the doors the horrible mildew/rotten smell of the place hit us. We should have walked out then and there. As we walk in the waitress tells us, "You can choose to sit at the bar or sit at a table". She seemed very demanding, no welcome greeting at all. I said, "A table". She talked to another waitress. And then said, "follow me". Anyways she was looking back at the other waitress. They said something in confusion, the other waitress said, "No". Anyways she ended up directing us to a table. Seemed like a dirty place...lots of empty tables with dirty dishes just piled up, paper towels on the floor. Right when we were seated a male waiter comes by and asks what we want to drink. And I asked him about a coupon I got online that was sent by Buffalo Wild Wings. The waiter told me I needed that restaurant's email address to send a copy of the coupon to get the discount, and that he would ask the manager for the address. ?!! I've never heard such a thing. Later the waitress came by and took our order. I told her it was my birthday and asked if I got any specials. She said, "No, unfortunately there are no specials for birthdays, everyday here is like a special birthday." ?!?! RUDE! She didn't even fake a smile, and say Happy Birthday!. I've never been to a restaurant, where the waitress does not do that. How much effort does that really take? That is part of their job...being welcoming! When the food finally came, it was gross salty and saggy. There was also no carrots or celery. I always remember that coming with wings. The cheese curds were eww...dry. And the mushrooms were way too breaded. The male waiter never came back with the information about the coupon. So I decided to hand it over to the female waitress, and she was able to process it...after standing there for forever looking over it...like it was a fake. It was only for a free appetizer, and we didn't even eat all the nasty cheese curds. Overall this was not a good experience. I will never come back here. And it is a shame, I don't think I will give another Buffalo Wild Wings a chance. The staff is very rude, and none of them had a smile on their face...not even a fake smile. I walked past a group of waitresses/waiters by the restroom. They were standing around the register looking board and not wanting to be there.
(2)
Jenn Y.
Poor customer service very slow Cramp I came here with my family and they only gave half my order. They said they will bring a booster for my baby but they gave it to another family. The sauce on the wing was very little. The waitress apologies for the kitchen being slow but she didn't even refill our drinks!!!
(1)
Ghae C.
Its a great place to hang out. I was expecting a long line since i went there on a friday but were able to sit in around 30 mins. Although, the problem was our food took longer to be served than the people around us who just go there. I mean, i only ordered a small boneless chicken. Other than that, great ambiance and employees.
(4)
Alysha B.
George was such a lovely waiter. Hope to have him next time i come here food and drinks were good too!
(5)
Ashley M.
Who doesn't love BWW?! So glad they opened up a location on the west side, that way we don't have to drive ALL the way to Waikiki just for some wings. Located right next to the Regal theaters in Pearl Highlands, and it's loaded with LOTS of parking. I personally like to park on the second floor cause sometimes it's a lot easier to find parking down there, then catching the escallator right on up. For some reason, like everyone else, we always come here on a Tuesday night & it's always busy, especially if you got a group of friends like mine...we always have 10+ in our party so our wait can sometimes go for a good 2 hours. My favorite? Their garlic roasted mushrooms for appetizer, and their garlic parm wings!! I like to eat my wings with a side of rice, but sometimes it's mushy and it kinda disappoints me, cause I'm quite picky with how my rice is cooked. Customer service is usually awesome, especially with us having such a big party, but of course, we have to realize Tuesdays are one of their busiest days, so we have to be compassionate towards them, if the customer service isn't.
(4)
Azadeh K.
First time coming here due to one of my wife's best friend for buying us a gift card to Buffalo Wild Wings for Christmas (& we decided from all days that today would be a perfect day to use it! Ha!) Located in the Pearl Highlands Shopping Center (next to the Pearl Highlands Movie Theaters) the sign is pretty huge, it's kind of hard not to spot it lol It's super spacious on the inside (which I have never realized how big the area was!) I like how they separate the bar area with the dining, but you can seat either sides even if you have kids or whatnot (we went during the day and on a Weds) so we decided to sit at the bar center (high chairs location they call it) you pretty much don't need a hostess to sit you down, you take your happy butt at the end of the area and place yourself wherever you want to sit (which is good, I basically don't mind) there are TV's In every corner of the wall that no matter where you were sitting you pretty much had a good seat to watch any of the sports that were on! As we were seated our waiter Gavin greeted us & introduced himself, he was extremely professional & super friendly, asking if this was our first time experiencing at Buffalo Wild Wings (this was my first in Oahu & this was my wife's first time ever!) so he was super cool to go over the menu with us & what his preferences were on each section of the menu (appetizers, main dish, desert, beer) & the special of the day (Wednesday Special was cold draft beer for $3.99) so I was extremely impressed with how he handled everything in a professional manner, he was definitely the best! Okay! Now let's talk about food! Appetizers - we decided to get "Artichoke Dip" that Gavin our waiter recommended! It was super delicious! Goey and hot served Artichoke dip with awesome warm hot and ready to eat pita chips (seems as if they make they're own) and side of celery, carrots & bell peppers (which I loved) it was super good, that a part of me just wish it was a never ending appetizer lol Main Dish - we decided to share the "Large" chicken wings (wet style) and we had 4 wet ingredients we could use, so my wife chose 1. Parmesan Garlic Wings -Super delicious and succulent good! One of my favorites! Not at all spicy & the flavors of Parmesan and Garlic explodes your taste buds! 2. Spicy Garlic - it's was okay, never really tasted the garlic but if wasn't really as hot as I thought it would be. I chose for the last two were: 3. Thai Curry Wings - pretty spicy but not overbearing heat, super super delicious! Also one of my favorites! It gives you that Thai Curry taste that gives you a heat kick at the end! (Not too bad but enough for your taste buds to appreciate the heat!) extremely ono! 4. Asian Zing! - not spicy, has that Asian twang to the taste! A bit too saucy for my taste but was okay, not a favorite but wasn't bad as well, so it's a must try if your curious about it (; && yes we had to have a desert so we ordered something small and got the fried cheesecake balls which were delicious!! Wish the portion wasn't so small (should've gotten the desert nachos but oh well lol) it was goey melt on the inside with a side serve caramel sauce to dip into! If it was served with vanilla ice cream would've been great, but it was too sweet for me even though I enjoyed it! My wife on the other hand, loved it lol I would have made it 5 star, but we eventually waited a really long time for our chicken wings to come..like almost 1/2 and hour, & our server got busy, we waited a bit to get our check, but overall he was still awesome regardless!!! Donated $5 to the Special Needs Olympics HAWAII (yes it's funded in Hawaii for our Special Needs Children of Hawaii) so please donate! My son is special needs (Down syndrome) and he is an amazing kid who participates! So it touched my heart that Buffalo Wild Wings teamed up to help raise money!! Definitely will be back here again! Oh & when you receive your receipt & do a survey, you get a $5 off on your next meal you visit!!!!! So great deal there as well!! Happy Eats Yelpers!!!!
(4)
Lesley S.
Every once in awhile I get the craving for some B-Dubs. I get annoyed with them here on island because every time we come for a limited time sauce they are out. I'm chalking it up as an islandism. Limited quantities sent here. I'm super happy we have one here. Their sauces are the best and it's even better you can take them home. Spicy garlic, medium, and jammin' jalapeño are the best!! They also carry specials at Christmas if you buy a gift card you get a bonus card for yourself to use in January. SCORE. I don't dine in as much here because we have the Sunday Ticket at home and a 4 year old. It's just not as fun anymore. Parking is hit or miss here. It really depends a lot on the theater and how busy they are.
(4)
Brandy W.
I do not understand why this place is so popular. Honestly. There are local spots with MUCH better wings than here. There are local spots that are MUCH better to watch sports than here. Yet, when someone's throwing a party on the pearl city side, it SOMEHOW ends up at BWW. Because of its popularity, the wait is ridiculous. Once when we came during a football game, they told us the wait was 3 hours.... and people were waiting! Seriously?! We've only gone when it's pretty much empty on a women's softball game day.... that's the only time it's empty. However you would never know that the place was empty judging by how poor the service was. We spent the better part of an hour waiting for our lunch specials. Since it's a lunch special, isn't it geared towards those on their lunch breaks? Sooo.... it shouldn't take an hour to get a salad and a few wings, right? Wings that you're supposed to specialize in?! Don't even get me started on the wings. They are mediocre at best. They tasted crispy as a majority breading, not a ton of chicken meat. Really there is nothing good about this place... except everyone else loves it.
(2)
Jeffrey A.
Until they get the AC fixed it is not worth going. It's hot here for at least the last month.
(1)
Krysten I.
This BWW in Pearl Highlands is definitely a better experience overall than it's Waikiki counterpart. I didn't like the BWW in waikiki at all, but I was craving wings and convinced a friend to drive out to Pearl city with me. The traffic was absolutely terrible, so I don't think I will be going again during rush hour traffic. BWW is super popular, especially with all the military in the surrounding areas. It's quite obvious who the locals are and who the military personnel are, but who cares, right? When we went for diner on a Friday night, there was a huge wait for the dining area, but we decided to go into the bar area, which is almost as big and waited only I a few minutes for a table to open up. My only complaint was that the menus were SOOOO sticky. Like they had never ever cleaned them. I seriously had to try to turn the page in the drink menu. It was disgusting. We decided on a medium size of wings (you get to choose 3 different sauces!) and a basket of fries. We tried the asian zing, honey bbq and garlic Parmesan. My favorite was the asian zing. Nom nom nom. It also came with carrots and celery!! Service was pretty good. It's definitely expensive, but they have to pay for all those TVs and electricity use somehow. There are even TVs in the bathrooms. The atmosphere is nice though: high ceilings and bright lights.
(4)
Dan N.
Horrible service! Always takes more than an hour for overpriced food. Today our food came 50 minutes after ordering and was cold, we didn't have silverware and asked a server passing for some who said he was too busy and asked who our server was. The only thing this place does right is drinks. Worst BWW I've been to!
(1)
Chris G.
Let's start with the important questions: 1) do you like chicken wings? 2) do you like beer? 3) do you like sports? If you say 'yes' to all 3, you need to at least give BWW a try. For the best experience, I recommend going to BWW if it's lunch time and a weekday, it otherwise gets crowded, but that is also part of the fun - people watching. I liked the servers at BWW, friendly and good knowledge around the menu. The server I had always came with a smile on her face, and did a good job of checking up on me. I had the wings (big surprise) and I tried a variety of their sauces, and preperation styles. I've had better wings, but these were still good. Cheers to the variety of beers, not an amazing selection, but certainly adequate. BWW is worth the experience, especially if it's an NFL Sunday, the bar has a tons of televisions to make your game day experience one to remember.
(3)
Rachel K.
Never have great service here. always takes forever for the food to come out But usually I'm willing to sacrifice that for the fried pickles and bones less honey bbq wings Beware, if from the mainland, they DO NOT have the same menu ( sadly). They don't even have half of the most popular things on the menu here in hawaii that they do on the mainland.
(3)
Christian M.
Got corner seats of the bar to watch the Blackhawks Ducks game.. Our bartender Kelly was great. No complaints there. Only gripe was the fact that the entire bar area smelled like a men's locker room. Couldn't believe the smell. Granted we dealt with it the entire game. Other than the god awful smell it was like any other BWW you can imagine. Food drinks and a shit ton of TVs.
(3)
Morgan M.
First let me start off by saying that I have 10 years of restaurant experience and am quite understanding about most situations because I've been there myself. That being said, this place is seriously the worst. The first time we came here it was not even busy and they got my order wrong, which is always annoying. Next time we ordered wings for the super bowl. We called ahead a few days in advance, get there about 30 min before the game to pick up, end up waiting until the end of the first quarter only to find out they don't have our order. Ok so we cancel it and get a refund and leave. That was very frustrating because they kept saying just a few more min for over an hour and then never delivered. On top of that the manager was very rude to all of the customers waiting and even got in an argument with one lady. That super bowl was over a year ago and today we decided to go back. Not because we wanted to really, but because we were in the area and starving. Big mistake. It was about 3:30 on a Saturday and not too busy. Of course they were out of the first two things we ordered; a beer and a mac and cheese. Then we wait about 30 min for 2 burgers only to find out they lost the ticket or whatever so they were never made. Ok. Then we get a free appetizer and our food paid for after we wait forever, and while that's fine, it is so obvious that everyone that works here just does not care and hates their job. The food is very meh and the staff are so miserable that we will definitely not be going there again. I'd rather drive all the way home than stop to eat here. No wonder they are always hiring. Don't bother with this place.
(1)
Roxy W.
UFC Fight Event You have to pay for wristbands to be here during the event. The notice they posted on the outside of the building said if you are just dining that you do not have to pay the $10 wristbands as long as you leave by 3pm. My family and I just wanted to eat a late lunch and were told we have to pay to get in. I mention that we plan to eat and leave and will leave before 3pm. (Remember, the flyer said diners can eat until 3pm without buying wristbands.) We aren't interested in watching the fight. The hostess said we would have to still pay for the wristbands since she "thinks" we wouldn't get out by 3pm. So we left! My husband and I loved this place and now it looks like you lost two customers.
(1)
Mei G.
Went after the movies for my daughter's 11th birthday. We were seated after 25 minutes, but food did not come for another 35 minutes seriously? 35 minutes for 2 kids' meal and nachos? Also, they don't do anything for birthdays unlike D&Bs. To top of off, my birthday girl slipped and fell on her back in the restroom due to water on the floor. I don't get the hype about this place, a glorified sports bar. Once was enough.
(1)
Sakura N.
Second time coming here and we had to wait an hour to get our food both times.
(1)
Rissa K.
If you are in the mood for wings then come here on Tuesdays for 75 cent wings! The wings here are tasty and they also have yummy sides like cole slaw and mac and cheese. The deep fried mushrooms was pretty yummy too! Everything tastes good with side order of ranch sauce! This place can get bit noisy though but other than that fun place to come with group of friends.
(3)
Frank G.
The kids and I love Buffalo Wild Wings. We've only been to BWW in Colorado and to the one in Pearl City here on Oahu but we've always enjoyed ourselves. For me, the selection of beers is great. Lately, I've been drinking their Game Changer draft beer. I understand that it was crafted for BWW by Redhook. It's a very nice ale: light and very smooth. My younger kids love the honey bbq wings. Even though they are a little spicy, they can't seem to get enough of them. My son and I like to try different wings from the menu when we go. It's nice that they have a selection of around 20 different flavors. We always enjoy the Buffalo seasoning, which is a dry-rub as opposed to a sauce. It's hot but very flavorful. Another favorite is the Mango Habanero. It's got a little more heat than the Buffalo but a nice sweetness that mellows it. Although neither I nor any of my immediate family members are sports fanatics, we've enjoyed the plentitude of wide-screen TVs at BWW. One of things that I've enjoyed is that they have the TVs tuned to several different channels (we've been to some places that have 3 or 4 TVs and they were all set to the same event). It's nice to see some of the things that are less common to view in Hawaii like hockey. Finally, we've always enjoyed the staff at this BWW. I'm sure that they are hired for their outgoing personalities because they have always been able to get both me and the kids smiling. BWW is not the cheapest place to take the family out to dinner but we keep going back because the food is good, the service is fun and the beer is cold!
(5)
Misty P.
This place is just okay for a quick stop for food, but come football Sundays this place is pretty awesome. We've been making this our place so far for Sunday football. It gets crowded so you got to be lucky to get a seat. It's good for groups and it's first come first serve so you can lock a television in with what team you want to see play with the server. We locked in the Patriots game and the Dallas game after so that was pretty cool! They have a special Sunday football breakfast menu and you can order the regular wings and all that stuff. Tons of different beers, and for the non alcohol drinkers...lots of different soft drinks and iced teas. Stayed until the 1025am game was over at about 2pm and I only spent $38.00 with a 20% tip. The service is okay, it's not that slow, but not that quick. You do have to understand though that the place is packed with people. The drinks came quick enough. Can't complain. Good atmosphere with everyone sporting their favorite team's jersey.
(4)
Perla E.
If I could give this place no stars I would. I always looked forward to coming here after work or a long day. Today I sat at the bar and I was ignored with the rest of the party I was in. The employees were just talking awful about their tables by the other side of the well. The blonde bartender didn't greet us at all she just threw her coasters in front of us. No smile, no how are you. She was yelling and complaining to her coworkers. Took our menu right from underneath our food while we were eating. The manager was doing her job the entire time. All she did was drink out of her hydro flask and give people an attitude. I'm not surprised she didn't have a name tag cause that way no one can direct to her in a bad review. I hardly ever give bad yelp reviews because working in a restaurant industry I know how harsh people can be on here but I have never been treated so rude in an establishment before.
(1)
Julia A.
I got my little buzzer thing and took a seat outside. The wait was about 20-30 minutes and I was told about 20 so not bad. As I sat outside I decided to check yelp and the reviews. I noticed the really low rating and immediately regretted suggesting this BWW to meet a friend for dinner. I wasn't sure what to expect but based on the negative reviews I guess I should have received really bad and slow customer service with attitude and mediocre cold food. We didn't get any of these. Our server, JORDAN, was amazing! She was super attentive and made sure she came to the table in a timely manner (even though we had to send her off 2 times because we kept talking). She always came back and made sure we had everything we needed. The food came out piping hot and fairly quick. We really didn't have to wait long at all. I've been to other BWWs around the mainland so they didn't really have anything extraordinary, except for the Longboard Lager (which I will always drink when I am in Hawaii). I'm not saying your experience happened because of A or B but I will say that my experience was great and had a whole bunch to do with the great customer service provided by our (not even 21 year old) server. Super crowded but glad it's in PHC. The center definitely needed something like BWWs. It's a great place to hang out, talk to friends and relax.
(4)
Marianna T.
Really guys? Okay, I love this place. Came in yesterday after Senior Portraits, seated by Ash (who's one of my coaches) and was served my Jameson! He was so nice, anyway. My boyfriend ordered a Burger, my mom ordered the Nachos and I wanted to do the Blazin Challenge. He couldn't believe it, and was very shocked. The food came out in 10 minutes, and he went over the rules. I already knew what to do since I researched it and dived right in. finished it in 2 minutes and 30 seconds. According to my boyfriend and mom he ran and told his co-workers. It drew a bit of attention to our table but that's okay! Sadly, they don't give out shirts or anything saying you completed the challenge (which explains the 4 stars instead of 5) but the food is still amazing and the people are wonderful. Keep it up !
(4)
Missy T.
Large space, multiple flat screens good for sporting events or other big televised things. If there's a line you can leave your name with the hostess and they'll call you when your table is ready. The wait staff will give you an obscene amount of napkins if you ask. Those are all of the good things I have to say about Buffalo Wild Wings. My visit was on a Tuesday so they were doing their special price for wings. Friend and I each put in our drink and wing orders and began what would go down in the history books as The Great Wing Wait. After about 20 mins, two of the saddest little baskets of wings were brought out; mine were something akin to breaded packing peanuts in sodium sauce. Our waitress was pleasant, but after we put in our orders she made like a tree and stayed in one place for hundred of years providing shelter and food for a world of organisms that weren't my friend or I. We had finished our food and still not received our drinks or any water refills since before our food arrived. Our drinks eventually came with the check, and were placed on our teeny table full of unbussed dishes. The lack luster food and absent service have put BWW on my no-go list, although if you're a sports fan I'm sure it'd be a great place to watch and get your drink on.
(1)
Johnelle P.
Jeff, my ladylove and I came here yesterday for our (Abira and mine) first time. Every time I've passed BWW it was always packed and people waiting outside the door. Luckily that wasn't the case with our visit. It was kinda empty. We had a waiter named Travis, who was an absolute sweetheart. He was very informative and attentive. He let us try some of the sauces before hand (BTW, Blazin' sauce is delicious and I think I'm going to try the challenge next time!) My daughter had the mini corn dogs with fruit cup and fruit punch. I had 12 pieces, half Hot BBQ and the other half Carribean Jerk. I like both of them but I really love the Carribean Jerk more. It has that subtle sweetness with a little kick that I am just hooked on. Fountain drinks are unlimited and I made sure I took advantage of that LOL (such a fatgirl :P) We tried the Cinnamon Squares thing. It was okay, I just wasn't expecting it to be a small portion. For 12 wings, a Heineken, a kids meal, a drink, and dessert our total came out to around 40 bucks? I think. All in all, everything was great! The only thing I can say is be sure you're not in a rush to go anywhere because it took a little while for the chicken to come out (good things come to those who wait! LOL) I recommend coming daytime on an odd day like Tuesday or something lol Definitely going to be going back! Carribean Jerk calls me!
(4)
Angela B.
It's a shame because the only thing I'm going to complain about is the terrible service my friend and I received. Because we are young(er) girls we were ignored for the most part, and our server was completely incompetent. Our bill total was 54.16 I gave her $40 and told her cash first and to put the rest on my card plus a 20% tip making it $70.00. Instead of charging me a total of $70 she took my $40 AND charged my card $70. She disappeared and I waited five minutes for her to return but I had to bother another server to get her attention. When I told her it was supposed to be $70 total including the $40 cash she scoffed and got the manager who deleted the payment and ran my card three more times. I got so aggravated because she should've just given me my $40 back instead of running my card so many times. I would go back if they hire more competent servers. Who assumes that they will receive a $52 tip on a $54 bill? I felt insulted that my 20% tip wasn't enough for her. Food and hosts were great.
(1)
Cedric T.
Always come here after work.great service and great food.i come on Tuesdays when its busy and still have a little wait time. Our server Reggie was very tentative and prompt on our food order. Will definitely recommend this place for after hour functions.
(5)
Ram K.
Ordered take-out after watching a movie on a Saturday afternoon. This place gets pretty busy, people were waiting outside to get in. My gf put in our order. We waited around 20-30 minutes any longer would've been unacceptable. Got home with our parmesan garlic, lemon pepper and buffalo style wings. All were good, my gf was told the lemon pepper was a big seller I can see why. Very tasty. Next time we'll dine in. According to the other reviews dining in is where the ratings drop. Hopefully it has gotten better because we really like their wings.
(4)
Debbie L.
This Buffalo Wild Wings is a LOT nicer than the Waikiki location. There are tons of television screens as well as projectors! Service was good and so was the food. The only reason why I am giving them 3 stars is because for some reason, we had a gnat problem at our table. I kept on finding gnats stuck in my ranch sauce and floating in my beer! It was a disappointment but I didn't bother to ask for another beer :( On a brighter note, I love the ambience of this location and would definitely love to come here to watch football games! Waikiki needs to do some renovations at their location.
(3)
Venecia H.
Three minority women=less than pleasurable experience! Ive worked in the restaurant business, so I know how it goes when servers want to pick and choose their tables based solely on the appearance of the costumer.. With that being said, my friends and I were not the ideal table. 1. We sat in the lobby, while we two groups of people who came in after us, went to their tables before us. Our hostess had no empathy, and didn't even bother to explain what was happening. 2. After we complained about the issue she said "Well I only have a table for five, and I can't seat three people at a table of five." Clearly she can't do math... Before then she only had a table for two.. 3. Our server stood in the lobby watching us, and laughing with the hostess (possibly hoping for us to disappear, or for someone else to serve us) Unfortunately, she ended up having to deal with us. 4. There were fruit flies flying around my food. One got stuck on my chicken before I could take a bite. I sent my food back to the kitchen, and my server gave it back to me and told me to "snack on it while I wait for a new batch" (WTF?) 5. The manager insisted on inspecting my food to find the food fly. Once he found it, he said "Oh!" and then offered to give me free desert... Overall, this place is awful... I would just avoid it altogether. It is obvious that the staff is not empathetic nor do they cater to the costumer. I was honestly expecting better from BWW, but after I met the manager I can honestly understand why things went the way they did. If you're looking for a great place to dine with a few friends, then this is not the place to go. BUT If you're looking for a club like atmosphere, expensive drinks, and medicore service, by all means knock yourself out! P.S I still can't forget about the worker combing through his long hair with his fingers at the takeout counter...obviously he's going to need some retraining.
(1)
Jaime A.
Very poor costumer service The food was cold! The waitress forgot the sauce! When we ask her for the sauce she said they were out!! Then later on she brought it to our table. Very disappointed! Better go to the Waikiki location.
(1)
Sharee M.
Ordered takeout from here today. Ordered a burger with cheddar jack cheese, onion ring, tomato, and pulled pork on it. Got home and realized they gave me a burger with tortilla chips, jalapeños, and a spicy cheese topping. I don't like spicy food so I'm out of luck. I live in Kaneohe so it's definitely not worth driving all the way back to get it replaced. Won't be eating here again.
(1)
Joe B.
Or waitress Brittainy, is one of the worst waitresses I've ever had. When a waitresses doesn't even know enough to ask if we need anything or how everything is, when she comes to the table, she's definitely needs to be in a different career. Either that or Buffalo Wild Wings doesn't know how to train their staff! There were multiple occasions when our beers were empty for 10 minutes. Ridiculous!!!
(1)
Chelsey N.
Bdubs, why so expensive. I find it really hard to come to bww and face the hiking prices and average wings. I mean how gourmet can buffalo wings get? The drinks are of course steep as is any bar, but I really don't get the appeal. I guess it's just a good place to watch games, since there are at least five million tvs around the restaurant. But I would much rather go somewhere without the hour wait and subpar service.
(3)
Kristy N.
This is my forth time coming. The first three visits were decent with adequate service and food. Coming here when there's a UFC fight is IMPOSSIBLE! Come early if possible. I am wiring this review for my most recent visit. I came with a girl friend and met up with her boyfriend and his friends for some drinks and pupus on a Wednesday night. It wasn't crowded but seats were still limited. The service was slower than desired. Our drinks took awhile. I know we didn't ask for water but I think waters are usually the first thing that should be brought to the table especially if the party is ordering food. Waters did come but not for everyone. I felt she was only helping the male customers. I could be making assumptions but non verbal communication is interpretated by the receivers perspective. We didn't stay long but I wish the service was a little more proactive rather than reactive.
(2)
Khaila S.
Terrible, terrible service. On previous visits we've experienced bad service and because of that we don't ever come back to dine in. So whenever we are in the mood for wings, like tonight, we call in an order to take out. And still, terrible service. I work in the service industry and I am disappointed. We walked up to an empty podium and made our way to the desk where you pick up take out orders, stood there for about 5 minutes and two employees a server and a host made eye contact with us and didn't say anything or ask if we've been helped. Nothing. The server walked away and the host just stood behind his podium. After another few minutes of just standing there a manager, I assume since he was not wearing a jersey and was wearing a collared shirt, comes out from the kitchen and asks if we've been helped. Goes back to the kitchen and says someone is bagging it up for us and leaves out the front door. Wow. Okay. The only reason I give them a 2 is because of the traditional wings. Pretty much the only place you can get them on this side of the island. Other than that I HATE going there.
(2)
Chy W.
My boyfriend and I been coming here lately, he loves it.. I enjoy it sometimes. I feel like there food always changes some days tastes fresh other days bland. But again we come here for the sport screens haha. Service is always on point tho lol
(4)
Ashley D.
I have been here about four times since they have opened and when I have eaten here(actually sat down and ate), service was great. Food was great. No problems. That is until today. I called our order for take out, my bf and I were craving the cheeseburger slammers and mozzarella sticks. So we called in our order, guy taking the order might have been new or didn't know the menu well but overall he was friendly. Maybe two minutes later, I received a phone call back from them, the girl on the phone asked if I wanted to do the lunch specials instead of the regular orders, so I was like that's fine whatever, she's trying to save me money so yeah ok. (Now, had I known that getting lunch specials meant my food would be crap and would not be at all what I ordered, I would have just payed the full price for our slammers). Bf went, picked up the food, got home, and HOLY CRAP! I have seriously seen better looking presentations of burgers at McDonald's! First off, they didn't punch in my mozzarella sticks that I was craving so I didn't get them. Then my "cheeseburger slammers" had no cheese. The patty was so disgusting and cold and the buns were soggy and just absolutely terrible. I mean..yuck! My bf got the pulled pork slammers which were equally as horrible. He wanted hot bbq sauce on them and it didn't have any sauce. My grandmothers pulled pork sandwich turned out to be pulled pork slammers. So they got the whole order wrong for her food. The wings my bf and grandma got were good. But come on, they are kind of obligated to get wings right, it is Buffalo Wild Wings...aka wings, but that's not saying much. All in all, terrible and absolutely horrible experience here. I guess when you order take out they don't care at all if its correct or not, considering if you are like most people and like me, you won't check it until you get home. I gave them two stars because one is for shitty food and presentation for take out orders but they deserve another star for all the other times I have been here and they are awesome. I would much rather drive out of my way to get better tasting food, then drive up the road and get crappy food. By reading other reviews, I can see that I am not alone in terms of service, and I would hope the managers or some kind supervisor would read these yelp reviews and use it to help train and educate their staff. But if they don't give a damn to take a look and try and better the experience for their customers, then I don't give a f*** about posting a negative review, especially after the crappy take out experience I had today.
(2)
Kenn D.
Just to get in took 1hrs when they said 30mins food took long time to come and dessert took longer 45mins for it to come out. I will never again go there waste of time. They was fast for the bill lol. Mo ey hungery asses.
(1)
Nyla A.
First time eating here and it was great. Our server Travis was awesome, we sat in the back where tables are self seating didn't have to wait too long. We ordered a sampler which was onolicious. We could hardly eat our meal. A bit noisy but what do you expect it's a sports bar and grill. So many TV's didn't know which one everyone was watching and cheering for. Overall it was great and the service was impeccable. Will be back
(5)
Wes J.
Let's start off with the negatives. They're way, way over priced. Quality of food is par. Boneless chicken wings were just ok. Their ratio of breadedness to chicken wasn't right, way to much breading, and they were left in the frier a bit to long. Waitress was nice but didn't seem to care. No smile and no exceptional service. Normally people complain about food taking to long to come out, this was the exact opposite for me. How can we order so much food, and have it all come out in less than 5 minutes? No way it can be fresh, certainly not cooked to order. I'm assuming they probably make most items in larger quantities to divvy out to multiple orders. My wings came out super hot, not spicy but temperature wise, leaves me wondering if they were microwaved. French fries with cheese and bacon were definitely nuked, you can tell by how the shredded cheese was melted. Ok, the good. We were greeted with a big smile when we entered. We were seated quickly and our waitress took our drink orders quickly and kept them filled throughout our meal. Deep fried mushrooms were tasty and so were the two sauces my boneless wings were tossed in. The restaurant and bathrooms were clean. Plenty of TVs, probably counted 50 of them. Would I come back? Doubtful, they do offer a military discount but only for the active duty members meal, not dependents, pretty lame. If you want better wings I suggest Hooters, Not a horrible experience, just not worth the $70 I payed.
(3)
Kita S.
I love fried chicken and thought I was in for a treat. I went there for lunch and I was not to happy with the wings. They were over cooked and really dry. I wonder if this happens often.
(1)
Aloha C.
Wings, fried pickles and beer are great! Service is hit and miss. 'Sometimes' it seems we have to wait longer than usual for drink refills and our checks. However other times they are spot on!
(3)
Holly B.
Loud with tvs on every wall...Definitely for the younger, sport enthusiasts crowd. Thursdsys are boneless wings night for 75 cents per boneless wing with a 5 wing minimum. The garlic parmesan sauce was good but on the salty side, the wasabi sauce was HOT, and the honey bbq was tried and true! The garlic parmesan flatbread with marinara sauce added on was really good. And the huckleberry limeade was good too, plus it was bottomless! Our server made an effort to take care of us but fell short time and again, forgetting to give all of us cutlery and napkins, no water served, delays in getting us refills for our drinks, and getting our complete orders to us (bleu cheese dip came out but not the celery and carrot sticks). Overall OK food, but nothing to write home about.
(3)
Jossi M.
Really bww!? I was seated at a dirty table. There was a wet spot my friend put her hand into. The entire time I'm eating there are two dirty tables next to me. It's 12:00am and not that busy. Staff are sitting down chillin while the tables remain dirty. Thank goodness I like the wings.
(1)
Kris O.
When I imagine the ultimate man cave, I immediately think of a space filled with numerous flat screen TVs simultaneously broadcasting numerous sports games + manly TV shows: The League, Dirty Jobs, The Walking Dead, etc. + iced cold adult beverages & an endless supply of chicken wings. Insert Buffalo Wild Wings as the answer to the ultimate man cave. Recently, I went to Buffalo Wild Wings located in Pearl Highlands Center for a family dinner & I was surprised by the hour long wait for a Sunday night. When we finally sat down, I was overwhelmed by the 30 gigantic flat screen TVs plastered around the dining area; I have no idea how anyone is able to focus on what's going on (is this what it looks like when I jump back & forth to my social networks & email accounts?). While sharing a nice family dinner, there was a nearby table with two customers participating in "The Blazin' Wing Challenge." Participants have 6 minutes to consume 12 chicken wings drenched in Buffalo Wild Wings hottest sauce: Blazin' (Keep away from your eyes, pets, children: The hottest sauce we got. You'd BETTER-BE-READY BLAZIN'â„¢). I felt like I walked into a frat house & you can't help but in the direction of rowdy guys screaming at their friends to demolish their wings before time runs out. If you're looking to satisfy your wings cravings, stop by your nearest Buffalo Wild Wings. Make sure you account for the lengthy wait & factor in longer waiting periods during high profile games.
(3)
Lexi S.
O jennifer (our server), you was doing so well up until the very end. We usually never get upset with service, especially if its very busy. Totally understandable. But when she gave us the check and we gave her the credit card to pay, she came back with another persons check and never gave us back our credit card. We then flagged her down and told her this was not our check and we gave you our cc. Jennifer told us "no you didn't" in a matter of fact way. After explaining to her that we just did. She laughed and said "o that's right, this check was for another table". I mean i get the mistake but to rudely say no you didnt instead of "sorry about that" just rubbed us the wrong way. She came back and told us our card was still in her pocket. But the food runner that gave us our food, that tip was for you man! He accidentally dropped 1 chicken wing on his serving tray and came back with an extra 5 pcs of wings.
(2)
Alicia B.
I love Buffalo Wild Wings, but this one always falls short. Based on the last 4 times I've been here, the food and service just gets worse. We waited so long recently that my food wasn't even considered warm. There was hardly anyone in the restaurant on a Saturday evening, and we still waited for forever for cold food. Unless you only want beer and to watch the sports on tv, don't bother going in.
(1)
Chas A.
My friends and I came here around 11ish at night & it wasn't really busy. The wait was pretty long though, like 20-30 minutes. Anyways, our server was great! We loved his personality and he was really entertaining! He checked up on us, recommended some drinks, and always kept a smile on his face. Thanks ANDREW! :) I love their knock out punch (juicy alcohol drink). My friend ordered a li hing mui margarita which was pretty good also. Other than that, I love BWW.
(5)
Aly T.
Mm went here last night (1/10) We were seated maybe around 11:30, then a little later Johnathan Trey(I think that's his name cause that's what it said on the receipt) "claimed" us. We were a little confused, but we didn't care. Anyway, everything was going pretty good until it was towards the ending. It's not even 1 yet and he just gives us our bills..not even asking if we wanted anything else or..just nothing. I mean if there's a time limit to eating, a notice saying they were closing the kitchen early, or even a notice to say that they were closing at 1 instead of 2..we didn't see it. When he went to charge my card, he didn't even come back to get my signature, so I left it on the table.. Overall, we just felt rushed..and that's not cool.
(3)
Marina M.
waiter...waiter??? where are they... let me start off by saying the Menu is disgusting. Do you not wipe off menus with a wet towel or something? it should be... because it's oily and sticky. dirtiest menu i ever seen and this was the second time here and both times the menu were dirty.... Waiter was nice and knowledgeable with their product but it does not take 10min to bring a single alcohol beverage... (although the drinks were tasty) -slow service.. drinks AND food -dirty surprisingly, the restrooms were nice and clean. that's a good thing i guess. best part about this place is that the wings are delicious and even other foods!! thats another plus. i think this place can improve by hiring somebody who has experience serving.(bar side only that is) overall, it is what it is but i would still come back but hopefully the menus are clean and faster service.
(2)
Trish I.
Came here for lunch today when it just opened. In the dining area, there was just one or two tables already seated. We got to order and get our drinks fairly quickly. But this is where it goes downhill. Slowly people started trickling in and started to fill the restaurant. We ordered the garlic mushrooms for apps. It was very tasty. For our main dishes, the little one got Mac and cheese, the mister got some kind of Philly prime rib sandwich with a toss salad, and I wanted to try something new and get the blackened chicken gyro sandwich with came with hummus to dip your French fries in (weird?) For being the third party to sit, we waited over twenty minutes to get our food. Then we noticed the people who came 10-15 AFTER us get their food...mind you, they only got wings..but that's not the point. Our waitress came by twice to tell us our food was coming. When it finally came, all but the Mac and Cheese came to the table. Really?! Common sense tells you to serve the kids first. I didn't realize it took 10 minutes longer to make a Mac and cheese. Ok, so on to the food: Toss salad came in long strips. Do the cooks know how to cut lettuce? Blackened chicken Gyro was alright. Tasted like Jamaican jerk chicken, a little spicy for my taste. Forgot to ask the mister how his sandwich tasted, must've been good since he ate the whole thing. Customer service: Service was good turned annoying when our waitress came to our table to check on us at least 5 times in a less than 10 minute time frame. Now I understand if I needed something it would be fine that she kept checking on us. But we didn't need anything and we were fine each and every time she checked on us. It got to the point where I just asked for our check just so she didn't need to come back (we were 3/4 done with our meal) lol All in all, our visit was so-so. Maybe I'll just stick to the wings next time and make sure I make it a point to tell the waitress to bring the kids meals first :)
(3)
Manae H.
My ratings aren't going to matter because people will still go there. If you get a side of fries, expect to pay $4 for a handful of cold ones. When you order wings, they will be bone dry unless you ask for extra wet. You will then possibly get minimal sauce. Always have bad experiences with their to go service
(1)
Luis R.
10 percent military discount. I believe this place taste better than the bdubs downtown and the wings are bigger. Had no problems this visit and the server Jocelyn was great and took care of us. Wings and beer not much to write on. Four stars because this place has gotten expensive. The best time to go is during lunch (1100 - 1400) as the specials are way worth the price: wings, fries, celery, ranch and a coke for less than 10 bucks. You can't beat that.
(4)
Leah P.
Came here on a Tuesday night at around 9pm. I wasn't surprised there was a wait because it was traditional Tuesdays where wings are .75 each. We were told the wait was going to be 45 minutes. We got seated quicker. Our hostess grace was really nice. She asked how we were doing and everything a hostess is supposed to do. We ordered our drinks and all our food already because I know the wait time can get long between courses. We got the nachos, jalapeño poppers, Parmesan garlic traditional wings, spicy garlic wings, sides of rice and the cinnamon bites with ice cream. The apps came out and the nachos were huge. However the cheese on it killed it for me. I don't know if that was how the cheese was supposed to taste but I didn't like it. Then the issues started with our wings. My boyfriend and I both ordered the small size which normally comes with 10 pcs each. Our waiter brought out 5 each. I tried to flag her down but she was never around. Turns out she was attending to a big party. So we flagged the hostess then immediately our waiter came. She tried to tell us that we ordered snack size when I clearly saw her write small while she was taking our order. So we just put in an order for more and went on with our meal. The wings were yummy and saucy and everything. Next issue arises when we asked her for ranch dressing. You think it'd be easy, but once again it was taking forever. We asked one of the food runners if she could get it for us and she brought it our immediately. 10 minutes later our waiter comes out with two sauces and tells us she won't charge us for them. Uhm, no thanks. I'll pay full price for anything as long as I get it in a timely manner. Then came dessert and bill time. She overcharged us then tried to tell us that she rung it up all right. I grabbed the menu and even pointed things out to her. She had to call a manager for an override. At this point I just wanted to eat my ice cream and leave. But nope. Turns out I had to wait for my waiter to cash out even though there was a cashier clearly there. Of course our lovely cashier was nowhere to be found. So I sat down and made comments about how I just wanted to leave. So finally the cashier just rung us up. The food was really good as it always is. The service though was horrible. If I do ever come back, I'm specifically requesting not to be put in her section.
(1)
Tom T.
This is your average Bdubs. There is nothing that really makes it stand out. If you come here Friday or Saturday night, expect it to be crazy busy. If you come here for football, expect it to be busy. I've never had an issue with the food. It's always been the same bdubs that I'm used to. The service is largely hit or miss. I once sat at the bar for 15 minutes before I was asked what I was having to drink but I've also had times when the severs/bartenders were quick and attentive. Good place if your coming for lunch. Me, I like to come for a few beers and some food before I catch a movie next door. Better parking then the downtown location but nothing really different and nothing to make it stand out.
(3)
Garrett B.
Alright. As complex and wildly detailed as this could be, it'd take longer than it should. We'll hit wavetops here. Two servers. One of them, training. Jessica: The trainee - Her first day on the job. Not one problem with the order for 4 guys with appetizers, meals and drinks. Knew the beer selections, the menu.... Everything. Friendly, and seemed to be completely unfazed by our bad humor and generally asshole-esque personalities. Couldn't have expected more from a server, especially day one. Sam: The trainer...? - Have you ever wondered what it would be like to come across a howler monkey that's just had its testicles trapped by a falling boulder, shriek-howling into your ear? That's what it feels like to have Sam along for the ride. See, good ol' Sam was following poor Jessica around for her shift. His attention - or pestering, rather - was unyielding, akin to the kind of attention your obese uncle Joe would give your turkey leg at Thanksgiving dinner because you got to fix your plate first. We knew he was "shadowing" her because he made a point to tell us, and kind of grin at the notion like we thought he was some highly decorated waiter known industry-wide. We didn't care. But we played along, trying to get him to leave. He didn't. He decided that every so often (which ultimately came to mean every time I looked away from the fight that was on), he would be there, waiting to talk. The looks I got from him were disturbing. I didn't know whether he was sincere, or sincerely planning on doing unspeakable things to my rear. And he would hold his rape-y gaze as even more uncomfortable small talk unfolded. What did I do for work? How was my day? What did I do all day? Where do I work? Why did I pick the Marine Corps? Am I going to stay in? Do I like it? All of which are things that I don't wanna talk to my sociopath waiter about. He asked if I wanted to do their blazing challenge. I told him no. He started telling me about it. Told him I didn't like hot cheetos even. He proceeded to tell me how miserable the challenge was. I finally informed him that there was no way I was doing his challenge that would ultimately wind up in lava leaking from my anus. Well, flowing freely, or exploding, would be more accurate. We finally seemed to get the point across to our clingy little waiter.... Jessica served alone for the remainder of the meal, and we left happy, full, and a little worried about if he would trace our card information, pull our addresses, and murder us to collect our skin to use as bathrobes. Avoid Sam: 4 stars for what you'd expect a sports bar to be. If you can't keep away.... Good luck.
(4)
Shauny B.
Very friendly workers. Love the atmosphere. My boyfriend and I go here very often for some quality time and service with Stanley and Antz is always good.
(5)
J B.
I would like to give 0 stars, but I can't. We ordered the primerib sandwich for lunch, loaded potato wedges, medium buffalo wings, and a kids cheeseburger meal. IT WAS GROSS! We had to send the sandwich back because it was way too salty (inedible), the potato wedges tasted like they microwaved it, and the wing sauce looked like orange mayo covering the soggy wings. The best food item I ate was the carrots & celery sticks. The food here taste like it was frozen and then cooked in the microwave. The quality of food is poor. We will never come back here again.
(1)
Amanda C.
NEVER go here. The waiters/waitresses don't know time management, management is rude, the cooks don't know how to fulfill an order correctly, and the bar doesn't know how to make the drinks. Last time I went we didn't get our appetizer until after we got our wings, when we reminded the waiter. Our food was cold. I always ask for a side sauce when ordering because the cooks never put enough sauce on my wings and I never get it with the food, always after we get our order when I have to remind the waiter. I also always ask for lemon with my water, which I only get half the time. You'd think they would remember such small things. Last month when I went, our waitress didn't even give us silverware until after we got our food (we had to track her down, she barely visited our table). My husband never got a refill on his drink, and the worst part? We were out to dinner with a couple and when it came time to pay our bill, our waitress charged my card for BOTH of our dinners. Its a month later and I STILL haven't been refunded that $40 because "they're waiting on corporate which will take a week" when the manager told me it will only take two weeks. Do not go here.
(1)
Jordana F.
This time around I stuck to only ordering wings and as I suspected, I was extremely satisfied! Buffalo Wild Wings chicken wings are as good as it gets. You can choose 3 different options for the amount of wings (for example, the snack size wings will get you 5 wings for 7.99), and you can order it either with or without bones. Once you order the wings, you get to pick a sauce. They have a very huge selection and on the menu it indicates the level of spiciness. The hottest sauce is the Blazin Sauce. My brother ordered a snack size regular wings with the Blazin Sauce. I had one and it wasn't as spicy as I thought it would be. But my brother did say he couldn't handle more than 3 in a row and he still felt the burn long after finishing eating 3 out of his 5 wings. Our server was very personable, the staff made unexpected accommodations for us, and everything was delivered pretty quickly and efficiently. I personally have enjoyed the honey bbq sauce, garlic Parmesan, jammin jalapeno, and Asian Zing. The BWW at Pearl Highlands is much bigger than the one in Waikiki and has more space in between tables. If you're in the mood for some chicken wings and pairing it with a variety of sauces, I highly recommend Buffalo Wild Wings.
(4)
Catherine T.
As my first time, it was great. Although the wait time was long for 45 min to an hour due to a big group of 17. It was worth it in the end. We ordered BBQ stack the bomb! Plus onions and t radio nalani wings including blazing, Chipotle bbq, and parmasean garlic. The manager on site is really nice to check up on the customers. I would come back again.
(5)
Jessica-Nicole U.
It's a rating of two.. precisely because "Meh. I've experienced better." I am taking into account that it's new and going to be crowded, so I may write an updated version of this review next time, as I do plan to go back because it's somewhere to go on this side of the island. I've seen better Buffalo Wild Wings places. This doesn't really have a spark and the setup isn't as inviting as many others. It's kind of plain, besides the billions of tvs on every spot they can fill. I haven't gone to the bar yet but it's really not that big. It's a good amount of space for pearl city, but it's really not that big. Not that the Waikiki one is any bigger. Parking at Pearl City is mediocre. But it is free, so hey. Not going to tap on the service. But the food is "Bleh." Buffalo wings are my favorite, but when it comes to their ACTUAL buffalo wings, spicy or powdered, it sucks. Worst wings ever! For me at least. The other wings are pretty good. I don't know why people rave about their wings. It tastes SOOOO cheap. Not only at this location though. Their wait time is so weird. They don't even let their guests sit down. So you have like 30 people standing while 10 tables are completely EMPTY! My girls and I waited for over an hour standing, while there were empty tables. That deserves actually one star, but I'm being NICE. They needa change that rule STAT!
(2)
Adrienne B.
This is a story of how I waited for buffalo wings for almost three hours and how shameful this admission is. My friend last Saturday said "hey lets try the new Buffalo Wild Wings" to which I responded "sure lets see a movie while we wait and then maybe the table will be ready." I wasn't kidding. I was the first one in our party of 6 to arrive at 7:40pm and was told the wait time would be 1 hour 45 minutes. By this time. I've already smelled the wing sauce and I'm committed to the fact that we're eating here. My friends slowly arrive and 2 hours have passed and we're still standing outside. We ask as to where we stand in the line and there are still 11 parties ahead of us. Finally about 2 and a half hours later we find seats and the bar giving up our pager realizing that Christmas may sooner come than our chance to sit comfortably. Our waitress Meghan was AWESOME. She checked on us and was able to handle the fact that after waiting two and a half hours for chicken wings, finding out they were out of certain items made some people in my party sad pandas. The menu needs to be updated. I ordered a "small" order of boneless wings thinking I would be getting a "small" portion only to get 12 boneless wings. I would have saved the $$ and gotten a snack size if the menu was more cohesive with the true portion size, etc. The food was good, but they were out of sauces and some food items due to the fact that they have been SLAMMED with customers. It would be helpful if they had been able to anticipate better and were able to provide better service by having items in stock. The service was spot on all night which was great considering what a new staff and restaurant it is. Would return but will definitely wait until its no longer a new shiny penny.
(3)
Isa R.
They accept the IsleDiscount card Parking can be full at times. Lemon pepper & honey BBQ wings! Ridiculously busy. I'm crazy about the lemon pepper wings! I just wish this place wasn't so insanely busy all the time. Hopefully after the hype does down it won't be so packed. PS: lemon pepper wings.
(5)
Shyenne S.
Terrible! Came in for lunch to sit at the bar and the only open seating was one guy saving tables four tables that weren't there yet. Instead of giving it to the customers standing around waiting for a table they told us we had to wait. IF YOUR WHOLE PARTY ISN'T THERE YOU SHOULD WAIT UNTIL THEY ARE! There were five tables open in the general area but still told us we would have to wait 20 minutes still for a table even though there was only one other party in front of us. BWW really needs to check their priorities, they just lost business.
(1)
Erica L.
They changed a lot of things at BWW on the past few months. 1. They now serve Pepsi products. 2. Menus aren't stored at the tables. 3. No kid's hotdog. 4. Military discount is only on Monday. I'm not worried about the first three but them changing the military discount to only Mondays is boshee. Guess we'll stick to local, non-chain restaurants on North Shore in the future.
(1)
Jessica S.
So last night my boyfriend & I had just over an hour to kill before our movie started. He wanted to check out BWW since he's never been there but I, having had bad experiences both times I've gone to this location, really didn't want to have to sit through a shitty experience AGAIN. Seeing as our options were extremely limited, I didn't really have a choice. When we went in, I saw the 2 same servers I had before that sucked majorly so I told him let's just sit at the bar. I must say, it was a far better experience than the dining area. Both bartenders were good. The guy had a good steady pour (side note: I fkn hate when bartenders think that they're "hooking you up" by pouring a shit load of alcohol in your drink when really, they're just making it extremely unenjoyable) & it was just an overall nice, short visit. I'll forever only sit at the bar if I ever go again.
(4)
Javaine G.
We walked in and was told by Francis that it would be a 15 min wait for a booth as we requested one due to my wife's disability, so we kindly told him we'd be at the bar having a drink. 45 minutes later we went up and asked why we haven't got our table; a server overheard and said you can have that booth there. The server was awesome. We got our food; one of the meals was really salty and one of the sides was really spicy although we didn't want xtra seasoning. The server comped those two items. A few minutes later the manager came and tried taking credit for the servers decision to comp the items. It was or first time having meals here and we expected better - especially since friends recommended the place. Overall although our server Sam was nothing less than amazing and did everything he could to accommodate us and apologize for everything , needless to say we will not be returning to this establishment.
(1)
Coleen F.
This is my third review of BWWs. It must look like I come here a lot (but I promise you, not as much as you think). Anyway, my recent visit was pretty awesome (especially considering the fact they had to serve our group of 22 people). We didn't wait very long. Most of us got there around 7 and we were seated around 7:30PM. They have this cool feature now where they text you if your table is ready. So if you want to walk around, this would be a good service to recomend. Anyway, since we had such a rather large group, 6 of us had to sit at the booth (so my review is only vouching for my experience with my smaller group of 6 as opposed to the original 22 we came with). We had to split up from our group because there simply wasn't enough space to accommodate all of us - and I say this because BWWs at the time also had a group of 15 next to us and another group of 15 behind us and they were overwhelmed at the fact they had 3 large groups come in at the same time so I was a bit thankful 6 of us were offered a smaller table. Since some of my friends and I were seated at a smaller table, we were given a different server. Her name was Jocelyn and I just want to say that she was super sweet, funny, and she paid attention so much in making sure that our experience went really well. She also did a really great job getting drinks from the bar for us and asking the bartenders how much the drinks were (and trust me, she took like 6 trips to the bar - I felt so bad because we had so much questions). She also had great memory. Being that it was busy, another server delivered our food. He kind of got mixed up with who got which food, but Jocelyn quickly jumped in and gave each of us what we ordered. There was no "Is that mine?" or "I think that's my chicken" on our table that night. Thanks Jocelyn :)
(5)
Angel H.
The hubby and I got a quick bite to eat here after catching a movie at Pearl Highlands. The wait was twenty minutes, college football Saturdays. We got seated within the twenty minutes. We ordered the regular sized onion rings which were decent. However, we did not like the sauce it came it. It was really tangy with a little kick to it. We opted for the ketchup instead. We got the medium traditional fifteen piece wings, half in teriyaki and half in honey bbq. I love their teriyaki sauce, it's my favorite. Sometimes, when we go to bdubs, the wings seem kind of small. Today, they were a little bigger. They wings came out great. For dessert, we ordered the chocolate cake. I get the chocolate cake every time I come here. I swear it's the best ever. It's not too sweet and comes out warm with a scoop of vanilla ice cream. Our server was really nice and checked on us a few times. They brought out the cake without the ice cream and I had to ask for it. They didn't make a big fuss about it and brought it out in a separate cup. For some reason, the ice cream was really hard. We could barely dig our spoons in it. I think it was because they freeze the ice cream to be really hard so when they put it with the warm cake it doesn't melt as fast. To their credit they took the cake off the bill without me asking and I got $5 off with my ID Card.
(3)
Sharon N.
My husband, daughter, and I had lunch here a couple of weeks ago. My husband had been wanting to go for a while, because he heard a lot of hype about BWW. He also went to the Waikiki location with coworkers and recalled it to be pretty good. Hesitantly, I agreed to go here for lunch. We got seated pretty quickly which was nice. The environment was loud, but that was expected since it's a sports bar. I liked the TVs with various sporting games playing. I could imagine watching a Broncos football game there during football season. So, I really appreciated the environment. About 5 minutes after being seated, our server (nice but seemed irritated about something) gave us menus and asked what we wanted to drink. Water. Easy. We got out water shortly after. About 5 minutes later, our server took our order. We started with an appetizer (battered mushrooms) since we were still deciding on what to eat. We just wanted wings, a gyro sandwich, and chicken nuggets. I thought that was easy enough. We must have waited for an hour, and sadly the food was a big disappointment. I just thought was okay at best. It was just bland. The mushrooms were kinda gross. Okay on the outside. Mushy and undercooked on the inside...batter wasn't even cooked through! The other things were, at the very least, edible. We asked for napkins since they didn't even give us any, but that took forever to come by. The only time we saw our server look somewhat sincere was when we asked for our check. I doubt I'd ever come back. The only thing I thought was good were the fries. Since we can't give zeros, the lowest we can give is a one. With that said, I'm only giving the extra point for how fun I would imagine this place would be with a bunch of friends during football season.
(2)
Kurt N.
waited 30 minutes...come to find out the waitress didnt put in order!!! waited 30 minutes...come to find out the waitress didnt put in order!!! waited 30 minutes...come to find out the waitress didnt put in order!!! waited 30 minutes...come to find out the waitress didnt put in order!!!
(1)
Casie C.
I recommend going to BWW if it's lunch time and a weekday. That's the only time I'll be certain in getting a table and having my food delivered on time. When I do go during dinner time, I'll bee-line towards the bar area because the wait time for a table would end up being 30-40 minutes. BE AGGRESSIVE! I have seen drunk people take up tables and not use it! The servers are polite and wouldn't move the tables away from people, so I have taken the responsibility in asking to take a table. I liked the servers here at BWW! I sympathized for those in the bar area because the tables are all over the place. The servers I had always had a smile on the face and tried their best in checking up on me and my party. Last time I went, there was Travis (?), who was very sweet and even when he had full platter of food in hand, he still stopped and asked if everything was okay. His recommendations were awesome. (Yay for blueberry mojitos!) I do expect a long wait for food. Don't go if you're not drinking and not with good company or else you'll just be focused on the wait. They DON'T do anything special for birthdays anymore, but it was great that Travis remembered I mentioned it was my friend's birthday and he did bring out cake when I completely forgot to ask for it. I liked the servers and food, but I still feel iffy. There will one day I'll just be left hangry for too long and no happy server will help make it better.
(3)
J M.
My bf and I love it here! We come so often, some servers stop checking our id's and one actually remembers my drink order. Awesome! Service- minus one star Service is usually good. There were only a couple of times when service was slow. My last visit, I had the best waitress! Until she took away my plate without asking if I was done.... And I wasn't done. Little upsetting. Servers, bussers, bartenders, managers, should always ask before taking things away. Food- Standard wings with yummy sauces. I was told they make by order, but sometimes wings come out cool almost cold, not warm or close to warm. But I can understand that they mass cook wings when it gets busy. And it doesn't happen often, so I won't take off stars for that. The sets they have are great deals! One is with pita chips, wings, artichoke dip, and if I remember correctly, pretzels! All under $20. Delicious! Wait time- minus one star (for not taking reservations) It gets pretty busy on Tuesday and Thursdays for their $.75 wings. Tuesday are traditional and Thursday is boneless. I left the restaurant many times with an empty stomach and cravings not satisfied cuz the bar area is filled and the wait time is about an hour. Booo, but until they open another late night bar/restaurant in pearl city, bww will stay very busy!
(3)
Gary P.
I really wanted to like this place. On a Sat night 6pm we only waited 15 min to be seated. The waiter took our drink/appetizer order right away, but the appetizer came before we even ordered our entrees. We then waited about 40 min for them and my daughters was not as ordered. They immediately corrected it though. Good was just ok, not really hot, but not cold either. The atmosphere is good with plenty of TVs to watch while you wait forever for your food. The biggest pro is they have breaded fried mushrooms. One of the only places in Hawaii that I know of that you can get them. The bill came as just a receipt, nothing to put the credit card in or anything. No big deal, but indicative of the who experience. My wife made the comment "nobody seems to be in a very big hurry." So much so that I was able to write this entire review while waiting for them to bring the bill back. Unfortunately I won't be in a big hurry to come back.
(3)
Daniel B.
Don't go here . Bad service and average food. Worst part is that I forgot my Ipad on the table when I left. I went back 20 minutes later and they say they didn't find it. The same couple that was seated immediately after us was still there. No Ipad on table. So either the waiter that served us or the person who bussed the table had to have found it. When I asked the manager on duty, she acted unconcerned, and said she would check in the back. I left my name and number but got no call back. Dishonest employees.
(1)
Samantha S.
Seems like a alot of bad reviews lately but I've come here twice for Football Sunday so far and have no complaints. The service was quite remarkable actually. Both servers were very attentive and knew when to ask for another drink. The food came out pretty quickly for being packed for the games. The breakfast flatbeard with dry rub chipotle bbq is so awesome. The bloody marys are delicious. I have no complaints and give it five stars!
(5)
Trevor B.
While waiting for my order to go, saw a server open my box, and eat a wing. Not very professional. The manager gave me food credit when I made a complaint. Wait time is usually not too bad but I don't usually choose to be seated.
(2)
Kim A.
The boneless wings were mostly batter and the sauce was a little overwhelming. Our waiter was nice though.
(2)
Shaldene B.
Wing Tuesday .80 wings. Can't go wrong, too bad it's not .25 per wing. Every Buffalo Wild Wings out of state promotions are different and not the same. Hawaii is just expensive
(3)
Ashly M.
This updated review is only for today's visit. I order buffalo wild wings probably once every two weeks. I would give today a one star, but don't want to change my overall star rating based on one visit because I normally get amazing service! Background, I work in customer service and my sister was a waitress for 7 years, I'm VERY patient with service. 8-7-2014 Me and two coworkers ordered takeout at 11:15, gentlemen on the phone was quick and polite. It would be ready in 15-20 minutes, I usually wait the 20 minute mark to leave and drive the 5 min to pick up my food. Arrive at 11:45: We all walk in, we were greeted and let them know we had a takeout. I approach the takeout counter and she immediately says I have a really big order I need to enter really quick. No biggie, so we sit on the bench and wait for her to get done entering that order. No one in line ahead of us. A gentlemen walks in and goes to the takeout counter, he waited for about 3 minutes, she starts having him pay for the 4 orders that he was picking up for. Not her fault he is picking up for 4 people, but she didn't look at us once to help us. I had to go stand next to him in order for her to even say "oh, I'll be right with you" We approach, there was no sorry for the wait, or I apologize we are just really busy. She just said "we had a lot of takeout orders". She was in no rush while we were paying. After the three of us paid, she looked through the bags for our food, only one of our orders were up(not her fault). She went in the back for anther 2 minutes and came out with our orders. Throughout this time there was a line forming behind us, of about 7 people. Her manager came to help her while she was giving us our food. She forgot forks in all 3 bags. Still never apologized for any delays. We left at 12:15. Food is great as always! Never doubted that, but Casey's service was very short of good. This will not stop me from eating here. I hope she either learns to greet customers instead of saying "I have a long order to enter" (no hello involved), she apologizes for people waiting, she asks for help if she needs it, and SMILE! Believe me, if she had apologized and smiled and you can feel she was genuine, my update would be five stars, but unfortunately that was not the case.
(3)
Shala G.
Love the parmesan garlic wings! Always extremely loud, but it is a sports bar. Always a long wait for seating unless you're going to the bar. Prices are a little high for my taste, but the lunch specials are with it.
(4)
Lisipa S.
Stopped in here for my cousins birthday and just wanted to grab some drinks and food before a movie. Prior to our arrival there was a UFC fight, so when we got there we had to wait until the fight was over and while they ushered everyone out. Wait was only about 15 min so not that bad. We were then seated at a large table located right next to the exit door, which made it convenient for the smoker's in our party. We ordered some wings in all different flavors ranging from extra sweet to burn-your-mouth-regret-it-later HOT! But it was nothing short of delicious. The deep fried mushrooms are absolutely heavenly! We ordered some drinks from the bar, nothing too amazing. It was pretty weak the soda/syrup to liquor ratio was clearly not working out.... not to mention a bit overpriced if you ask me. $13 for a trash can? Wait are we on Vegas?.... I didn't think so. Aside from all that our server (Kekai) on the other hand was amazing very talkative, bubbly and friendly. She checked on us periodically and always made sure our drinks were full and always came around to see if you wanted to order anything else from the bar. She was very attentive and there if we needed anything which made our experience here even more great. We ended up leaving to catch our movie and when we were done, we decided to come in and get a few more rounds in before they closed. We decided to sit at the bar seeing that they were cleaning the dinning room area....... BAD IDEA!!! We go and sit at the bar and are completely ignore while one bartender washed dishes and the other just stands there. 10minutes go by before I call put to one of them. A blonde named Callie or Kelly, I then ask for a grey goose pine, while still talking she rudely interrupts me and asks for my ID (cool I understand you have to ask for it but really you couldn't wait until I was done talking?) I handed her the ID then she made my drink.... I then watched her pick up the well vodka and charge me for Grey goose!! Wtf. I then told her I wanted Grey goose, looking at me she shrugged, at that point I had it and just asked for a redds strawberry. It took every thing I had to not complain, I decided to bite the bullet and walk away instead of causing a scene. I try not to judge too harshly given that this is a new location and they still maybe trying to test the ropes but customer service is the cheapest and easiest to fix. Put more "Kekais" behind the bar and get rid of the high nosed, I'm better than you girls. From now on I will always be sitting in the dinning area, barstools were uncomfortable anyways. Lol
(3)
Jean H.
This place isn't a bad place to hang out and grab a beer. It's clean for the most part. It can get a little hectic around football season and major sport events. That's to be expected for any B-Dubbs that every frequent costumer should know as common knowledge. The beer selection is ok. At least 15 taps. Mostly domestics. And of course the wings! Always on point. I come here for wings, not wraps or burgers! WINGS!!!!! I will admit, my three star rating seems low to me but four stars seemed to high. 3.5 for sure. Just an average chill place to go for good wings and beers!
(3)
Dave K.
I'd give this place a 4 if compared to other wing restaurants on the island and a 3 compared to other normal restaurants on the island. The Good Variety- some days I want something sweet, other days perhaps spicy or savory. Either way I will still have plenty of options to choose from going here. TV's- for a sports bar this is great. TV's everywhere with all types of sports on Service is usually polite Usually fairly clean and spacious I've tried plenty of meals here and they are all pretty good at least The Bad Often crowded in the evenings Food can take a while sometimes This place is a little pricey unless you go on bone-in Mondays or boneless Thursdays Although service is often polite, It can be hit or miss. I've had times where I was nearly forgotten about, and other times when I was treated well. Overall B dubs is a cool place to go especially for wings. Can get crowded but a pretty good sports atmosphere.
(3)
Jane L.
I don't even remember how many times I've been here. I am happy that we have this place!!!! Location: In Pearl Highlands next to the movie theater. Parking: There is usually a lot of parking but I don't know how that will be once the holiday season comes around. Food: Delicious!!! I haven't had a anything here that i haven't liked yet. Service: Hit or miss! Sometimes you get a really good waitress/waiter who always checks on you and is on it and other times you get someone who could careless.
(3)
Elle N.
Prepare for a long wait if you try and go on Tuesday or Thursday. I got the sampler last time and it was okay. The onion rings were junk and my mozzarella sticks weren't hot enough. Wings were decent except knowing they are so much cheaper on Tuesday or Thursday -_- ...but that wait. I like the mango habenero, spicy garlic, and buffalo. I want to try the ghost pepper sauce but was sold out last time. Drinks are okay kinda pricey.
(3)
Corinthian N.
When we first walked in, the place smelled weird. Looking past the smell, the service was ok. The wings on the other hand were the worst wings I've ever ordered. I like my chicken well done, and these wings were borderline done. Out of the 20 wings I ordered, I only ate about 7. The hot sauce tasted like they just took a bottle of Texas Pete's hot sauce and doused it all over the wings and called it their "in house" sauce. On another note, my husband ordered their shrimp poboy sandwich and it was surprisingly good (hence the two stars). I don't think we will be paying a visit to BWW again.
(2)
MAZIN M.
Service was not what we expected. They brought in te wrong food to the table after when we told them exactly what we didn't want to be on the food. Fries was COLD by the time we got it. Severs showed up to the table with wrong drinks and didn't know if they were for us or the table next to us so he just gave em to us. I wasn't happy overall with the service we got from them. Hope they improve
(3)
Arynn I.
Soooo totally NOT like Florida's BWW...and I had such high hopes. This restaurant CANNOT handle large parties. I was here 2 other times with a party of 4 and a party of 2. And on those occasions, it was ok. Just ok. I have to admit, BWW has great food, great ambiance, great for watching sports. I like their chicken wings and the potato wedges. The dessert I tried was excellent - it was dessert nachos or something like that. Anyways, my reason for such a low number of stars is definitely due to the service. First of all, your servers should never tell their customers they aren't trained because they are only a hostess. So why the hell didn't another server assist the large party? We came in at 6:30PM and things started off ok, we went inside and our table was prepared. We had party hats, balloons, all the bells and whistles of a party. No one asked what we were celebrating until the party was done and I had to track down a server (not ours mind you) to get a to go box. But that's at the end. So I expected our service to be SLOWER because we had a large group. Putting in our drink orders was quick, I thought. And then we just chatted while we waited for our food to come out. Well, I ordered a basket of fries which was not a "Basket" it was more of a large luau plate. It was just dropped at our table and I had to flag down our hostess-server to ask if what we had was the basket. Another disappointment was that I got a salad with chicken; chicken was cold. I totally didn't expect that. Now I know that IF i go back I will have to make sure to ask for them to heat the chicken on the salad... One of the members in our party only ordered boneless chicken wings and a pizza. She never got her pizza. The wings came out after we all ate and she never got her pizza. Well, our hostess server also didn't know anything about the beverages on tap or specials, etc. So one of the girls went to find a manager to complain and even after that the darn manager didn't even have the balls to come and talk to the table. I saw him speaking with my friend and then doing something at the server station. From my experience, if there was a complaint the manager always came to check on the table. Since it was a party that my family threw in honor of me, I didn't see any part of the bill but from what I know there was some sort of discount taken off each family's final tab. The assistant manager recognized me from my job and she did speak with us; I don't remember her name but she was very nice. Sad to think the only reason any action was taken is because she knew a few of us from our work place. She brought out the missing pizza in a to go box. Needless to say, it doesn't look like I'll be back with a group more than 4 people. They just can't handle the business. ***Actually, thanks to "Lauren L." with no photo or information, I won't ever be coming back here. Sorry BWW...You just lost someone who would have been a loyal customer.***
(1)
Eric D.
Stupid little gnats fell In My beer... They might need to clean better.... Too bad I like b dubs They took the beer off the tab.
(1)
Amby B.
Arrived at1:50 pm on Friday. Decided to sit in the bar area. At 2:03 pm a waiter finally showed up at my table. Told him I wanted to get the lunch special.....he looked at his watch and then said to me "lunch special ended at 2:00". I told him I had been sitting there for 10 minutes waiting on someone to greet me and he shrugged his shoulders and said "oh well". Seriously the worst service I have ever had in my life!!! Good thing Hawaii depends on tourism, otherwise no one would be in business! What a joke!!
(1)
Heather S.
I love Pearl City Buffalo Wings. Even when it's busy, we get good service and the food is always good. There is usually always a wait list when we go for dine-in at this location, but that's okay because we can usually grab a table right away in the bar area. Yesterday, my husband and I went there for his birthday. Junior was our server. I had to write a yelp comment about it him because my husband absolutely had the best birthday dinner ever. He was always refilling drinks right away and was super nice and quick service even though it was busy. Made sure our appetizer got out first and then even got his birthday cake out super fast and told him "Happy Birthday" and before we left to enjoy his day. He went out of his way with his service and kindness to make sure that my husband had a great birthday. I usually don't write yelp comments unless i had exceptional service or horrible service but I felt the need to write about it because it would be wrong not to compliment that great of service. Thanks Junior.
(5)
C L.
When we went it was really noisy... it was ok but nothing great.
(3)
Jannah L.
Nice place to chill and eat. The guy bartender was really nice. Lots of TV and good food!
(4)
Rie A.
I would give zero star if I have a choice :-( POOR CUSTOMER SERVICE!!! our server seems like she was so lazy to bring something she forgot to serve. We ordered fried pickles and this dish supposed to comes with chipotle ranch sauce or southwest ranch but she didn't bring anything so we asked we want the sauce and her answer was "we are out the sauce". We said okay but I started thinking she should have tell us if the dish will be something missing so I told her about it then she came back with the sauce. So it was like she lied to us because she just didn't wanna bring the sauce first place. Then for the kids meal I ordered fruit cup for side but it came with French fries so I told her that I ordered fruit. Then she said "oh I thought you said French fries". She came back to the table later and she said " we don't have fruit cup so I can bring you orange slice or something" so I said that's fine but she never bring them. Waikiki location is much better service and food so I won't come back to this pearl city one!!!
(1)
Geno P.
Got dragged here by some coworkers and I'm still trying to figure out why they were so excited to go here. Nothing on this menu impresses. I'm from the Northeast. I've eaten real Buffalo wings and wings as good as real Buffalo wings. Neither can be found at this "wild" restaurant. (I'm still trying to figure out what makes it "wild.") And if you are hungrier than wings, you're way out of luck. I opted for a burger, which I would rank among the most uneventful ever tasted. Since I built the burger using the BYOB menu, I was extra disappointed. Overall, I'd rate this slightly above a turnpike burger. Additionally, the server was miserable and our lunch took almost two hours. The best thing about this place is the abundance of giant TVs showing various sports events. After eating, I realized the point of these - to distract you from your plate.
(2)
Bri L.
I heard this location was pretty good, so I decided to try it out. I'm used to going to the one in Waikiki. When we got there we were told the wait was an hour and 20 min. I don't know what we were thinking, but we stayed. We finally got called about an hour and 30 min later, pretty grouchy at this point. But, you kind of have to wait awhile for bars like this because people like to chill and talk stories and have a few more drinks. The hostess apologized for our wait and sat us at our table. The waiter was very good, he revisited our table quite frequently to check up on us. Even offered us to play a trivia game while we wait, even though the room seemed pack. We gave our order and it came out in about 15min, which was crazy fast! We ordered the pork pulled sandwiches with honey BBQ sauce and the bleu cheese chicken sandwich. The pulled pork sandwich was great, kinda felt like I was eating a sloppy joe. The bleu cheese chicken was a bit spicy, but that's personal preference. Then we got traditional wings coz it was 75 cents, because of the Tuesday special. They have pretty good deals on beers and late night appetizer deals! Overall, not too bad experience when we finally got in. The food came out extremely quick, just the wait was crazy ridiculous!
The location is convenient because it's right next to Regal movie theaters, BUT their traditional wings taste microwaved, which is a big let down for me. Their loaded potato wedges have some sort of bitter after taste (not tasty), and they always run out of french fries -_-. Let me just say that after Wingstop got to Oahu I haven't been to Buffalo Wild Wings.
(1)
Mich S.
First time here, I was a little skeptical eating here. My bf convince me to try it out. It's a Wednesday night it was busy. So the girl up front, ask us seating or help yourself to the bar. We both answered to the bar. Our server was very friendly. He gave us menus cane back to take our orders. Ordered chicken permasan & garlic it was so good! Pizza roll, spinach dip yummy!, soft pretzels, Heineken Draft & a strawberry lemonade. We didn't wait long for our food & our server always came by to check on us. Cozy place to hang out. Definitely return back on a weekend that's crazy busy! & see if they are up to par with overall there servers
(4)
Kristi S.
This place had its positive and its negatives. We came here just to drink and eat dinner with some friends. We sat in the bar section of the restaurant. The service was terrible. It took the waiter about 30 minutes to take our orders. It took another 15 minutes for us to get our beers. After the drinks came out, the waiter forgot about our chicken wings and french fries. It took another 30 minutes for us to get our food. Let me say that the buffalo wings are not that great here. The waikiki location is a bit better. The wings were drenched in so much sauce, I couldn't even taste the chicken. The ranch chicken wings were a little bit better. I also ordered dessert, I got the desert nachos. I wish they showed a picture because I had no idea it was going to be that huge! On the other hand, the restaurant was really nice and clean. It was air conditioned so it wasn't hot with all those people in there. I loved watching sports while drinking and eating. The people there were also nicer than the other locations. The waiter gave us free food because of the forgotten food and drinks.
(2)
Robin S.
Wow! I guess if you want to watch football all day and not eat this is THE place to be. 50 minutes to 4 hours to eat. Maybe management should get a grip! Would eat dirt before coming back here.
(1)
Chris L.
Loud with horrible service, in the 2 hours we sat there we saw our waitress a grand total of 3, maybe 4 times and only twice did she actually take orders. No soda refills, no "Oh do you need anything", no nothing. We ended up getting up and abandoning our party of 12 because we had had enough of the place. On the food front, I don't know who makes the onion rings but the batter is disgusting. . . .grade A disgusting. . . .I hope it tastes better when you're drunk. Other then that I can't tell you how the food was because we never got served. 0/10 will not be returning, and I'll do my best to make sure my friends stay out of that place too, it was better off as an Arts and Crafts store.
(1)
Kainoa T.
Always love to eat wings. Even though it was my first time eating here. I loved everything that I ordered it was really good. It's good I liked the boneless wing garlic flavor as well as hot. Both were really good. The happy hours are really good.
Came here after work on a Friday (4:30pm) for the KC baseball playoffs. Was able to get a table at the bar area without a problem. Ordered the Newcastle for $5.50, boneless wings, and soft pretzel served with cheese sauce. The boneless wings could have used a little more sauce for our liking, but really liked the pretzel and cheese sauce! Game went into extra innings and ordered another beer, and the place really filled up! By the time we left around 6pm, our table was being "fought over". The bar and restaurant area were packed!:)
(3)
Jason H.
Great place to go for the Big Game! But don't come here for a UFC fight! Whether you're watching it or not-they make you pay a door fee of $10 just to go inside and eat. WTF?! I like their Boneless & Traditional Wing Combo! It a great deal for Hawaii prices! ... They're just a little stingy on tossing your wings in their sauces at the Pearl City one! The one in Waikiki isn't...
(3)
Jenn S.
People were great. We were offered a table right away. Tuesday nights include a variety of draft beers and traditional wings for 80c ea. So it is cheaper to order "Ala carte" tonight. Shock top is a good choice. Jon, our server, is a bit busy. But the manager talked to us. Great!
(5)
Craigslister G.
I love bwws but I've never had a good experience at the pearl highlands location. The food is good, but service is super bad. Our waitress didn't come by for a long time and didn't apologize for the long wait. She complained about her manager letting people go home and the left her with 2 servers in the floor. She was not friendly at all (which could have saved her tip), she acted like we were bothering her. We asked another server to cash out check and the manager came by and practically threw our check on the table. Terrible! I love the food, but will probably make the journey to Waikiki for a better, more positive experience.
(1)
Edison L.
Came here for dinner with a friend on a Sunday night. There was no wait which was real good. After we sat down, our waitress Robyn came and greeted us. My friend had an order of wings and I ordered a grilled chicken sandwich but wanted it wrapped in lettuce instead of bun. Robyn replied with "it's not gonna be cheaper." Yes Robyn I don't want the bun because I want to save an extra dollar. Anyways, she concluded that she was able to do it for me. When the food came, my burger wasn't what I imagined. The lettuce was shredded and frozen. I asked Robyn if it was possible to have whole lettuce leafs and she quickly said we don't have any and walked away looking irritated. On my way home My friend and I thought about the situation and something didn't add up. They served chopped salads, how can they not have whole lettuce. So I called the restaurant and asked if they I could order a burger wrapped in whole lettuce leafs. She asked the kitchen and came back and told me not only they can accommodate that for me I had 2 different options of lettuce. This restaurant would deserve 4 stars if they had better quality service and less Robyn's.
(1)
Christine C.
First time here & very good customer service! Friendly waiters always have a smile on their face. Food also came quick. Highly recommend this place!
(5)
Greg D.
The service here is usually pretty bad. Also the place is always dirty. Unfortunately I keep coming back because they have great hamburgers (black and blue burger w/ fresh jalapeños). If the service was better I would give this place 4 stars. Also I forgot to mention that the prices are awful for most items.
(2)
Christen W.
My nursing school classmates and I used to love coming here for wings, but we're always disappointed with the service. It never fails that Everytime I come here the greeters/hostesses are always behind the counter talking and playing around with each other. They are very inconsistent with the quality of the wings. Either they are dried out and hard or moist and juicy. The cheese fries and mushrooms are always good though. ****i am giving them one star because of the crappy service from the last time I ate here. After my friend and I were seated we waited for about 20 minutes without anyone coming to introduce themselves as our waitress or at least give us water. I was ready to walk out and saw a "manager" come walking out from the kitchen so I waved her down and asked her if she was a manager. She said yes. I told her "we've been waiting here for 20 minutes and no one has taken our order or brought us water". She didn't apologize, she just said we'll get someone to help you guys. The HOSTESS was sent over to take our order!!! Wth? What added to this bad service was the girl who was supposed to be our waitress was standing behind us and asked another waitress if someone was taking care of us already. Is she not able to ask us herself?!!!! Honestly the manager could have at least apologized. I'm not looking for a discount on the bill just better service, but I guess that's too much to ask from recent high school grads/college kids.
(1)
Deanne H.
This location is pretty convenient for leeward peeps. Compared to driving to Waikiki, this place definitely gets busy. There are numerous beers on tap as well as bottled. I definitely recommend sitting on the bar side if u can get a table. First come, first served. I do enjoy the wings, but service can be slow at times. Which is understandable since management was terrible for that one particular day that I experienced that day. People think there is limited parking, but there are 3 separate levels that customers can park on. Just need to walk or catch the elevator/escalator. My favorite bartender is Ronalyn. If u come here ask for her.
(4)
Real R.
Where do I even start?! This place used to be fun and clean and bearable. Now, it just... for a lack of better words... SUCKS. It stinks. It's always dirty. The service is "ehhh..." ...but most of all it stinks. And i swear I hear like 10 cups break everytime I dine in. I'm definitely done with this location. I'd rather drive to waikiki if anything. Not to mention half the workers (management included) give the dirtiest looks. ...it's like they don't know how to smile. I'd really love to rate it negative 5 stars. That is all!
(1)
Delphine H.
Customer service was excellent our waitress was friendly and seem to know all products that they offer...Food was alright...
(3)
Trevor A.
Sam I Am is awesome. He is the best server here and he is very personable. I will definitely only dine when he's working.
(5)
Andy A.
Ok the wrap is ok I think the tortilla should be fresher. Also the chips are good but the salsa is horrible. I like the atmosphere. Friendly and lively. Also tonight is 3 dollar pints. That's alright by me.
(4)
Amanda H.
The service was a snooze.... tons of workers watching the games. Waited for the waiter for 15 minutes to return to our table. The $8 dóllar 6 count wings were so tiny they should call themselves buffalo micromini wings. So dissapointed in our experience here...was gonna order a round of shots but because our waiter took FOREVER we decided to close out our bill. Not coming back this place sucks!!! #headedtochilis
(1)
Jessica W.
Favorite place to drink some beer, eat some Sriracha wings, and watch football. Very loud but you can't help the young crowd. Might not be a pleasant place for children.
(4)
Mary C.
First of all, I'm very disappointed at the service and the server. Came after our movie which was 1am. We sat down for a good 5 min, our server came. He took our order. When our food came, we didn't have any utensils. After our food we had to as for utensils, he gave 2 then, I said can we have 2 more because there was 4 of us. The food was very dry, too much sauce. Didn't wanna waste so I just ate it: place was half empty. Our server didn't even bother checking on us. This other server that was cleaning up and fixing the chairs at the bar side was being an ass. I guess he wanted us to leave, yelling out 'get out already' like wow, that's very rude. I'm not coming back here no more, I'd rather go to the one in Waikiki. Some of the waiters give attitude. I'm pretty sure people don't want servers who are stuck up, because I myself am a server too. This place has to change their waitress's attitude.
(1)
Anthony G.
Great wings and good beers. Reasonable prices also. We come here to watch games or ufc fights. Good for big groups also.
(5)
Rosie F.
Horrible pretty much sums it up, had us waiting for 45 minutes with a whole bunch of opened tables, the bar had soo many tables that just needed to be cleaned off. I worked at a Buffalo Wild Wings back in the states and we were never this bad on keeping our sections cleaned. Please get it together
(1)
Chris F.
I don't understand why people hate on this place. First this is Hawaii so no matter where you go there is always a wait. I would worry about the place if there wasn't a wait. The service is good but there is always room for improvement, the only thing I would do is have a person walking around with water to refill glasses. The wings selection is great and trust me I know wings. There is another wing place where I am a member of the 1000 wings club. The crowd can be overwhelming at times but this is a sports bar and restaurant so if you don't like sports then stay at home. The location is great for the westside.
(4)
Ash K.
First impression was good because for a Saturday night, we were able to be seated quickly. (Should've been the first hint) it was all downhill from there. Waitress checked on us three times total in two hours. It took 10 minutes for the drinks to come out and 20 minutes for a basket of chips and salsa. My chicken was good but my friend's was cold...+it took 20 minutes to flag someone down for water. MIND YOU, it was not busy at all. Looks like they have a system where you only tend to your section because my boyfriend made eye contact with at least two other waitresses and none could grab us a damn cup of water. The entire time, our waitress was MIA. Won't be back here. Good chicken but rather go to the Waikiki location for better service.
(1)
Kate T.
I really don't get why people aren't diggin this place. There seriously should be a rule on yelp. Yelper's shouldn't be allowed to review a new place within two weeks of opening. Of course service is going to be slow and there is going to be a ridiculous wait. It's Hawaii! We all get excited when something new opens and want to go as soon as it opens!!!!! Okay so now that I'm done with my rant let me tell you how awesome this place is. It seems bigger and cleaner than the one in Waikiki. And for some reason it seems more female friendly over here. I think it's because the lighting is better here and doesn't seem like a man cave. The servers are really nice and get you your food and drinks in a timely fashion. They even tell you to hurry up and order a drink before last call. I'm not going to lie their last call policy is very weird. They call it 45 minutes before closing and your not allowed to order shots. Super weird right? Shots are easy to pour and make alot of money. But anyways. The food was really yummy and came to me very quickly and the prices were not too bad. I think I spent 20 dollars on drinks and food. My favorite thing about this place is that they have AWESOME drink specials EVERY DAY!!! Cheap beer and yummy wings make me a happy girl :) One more thing I really liked here was that there was a bunch of stuff you could do in the bar area. They have a juke box that is free. So if you want to hear a song you'll be able to hear it while chowing down on delicious wings and guzzling ice cold beer. There is also darts and trivia there! Also there are tons of tv's here. Having one of these by my house makes me a super happy girl. I am super stoked about football season and bloody marys and beers here!!!!
(5)
Rodney J.
Service was pretty bad. Me and friend went here, when our food came our fries, rice, and my friends food was cold. When we told our server he seemed like he didn't really care until we told him to touch the food.
(2)
Loren G.
I have always had great service when I come here. it's always busy and the servers are always smiling. Great atmosphere!! Love the food. I always try to get something new everytime I come.
(5)
Ashley N.
Worst experience I've ever had at Buffalo Wild Wings! My boyfriend and I sat in 30+ minute traffic, for service that could have been one hundred times better. We walked in at around 9PM, and we were told it would be about a 30 minute wait for the two of us. We had our names put down, and waited patiently. Fourty minutes later, we went back in to ask if we had gotten called yet, and perhaps did not hear them - but we weren't mistaken. Then, fourty five minutes later, we were finally seated and we were greeted by our waitress, Mia. We come to Buffalo Wild Wings quite often, so we knew what we wanted to order. We ordered the medium sized wings, (which is about 15 wings) along with one order of rice, and french fries with cheese and bacon. At this point it was around 10PM, and we were starving! During the course of our wait, we also put in an order of the cherry limeade, and a side of coleslaw for my boyfriend. This, is where it gets bad. We wait around 30 minutes for our food, and only the cherry limeade and the coleslaw comes out. Our server completely disappears for the course of the 30 minutes, and after 45 minutes, she comes by and half apologizes for the wait. After a whopping 50 minutes, we finally got our food but had no napkins, no forks, or any bowls to put the bones of our chicken in. Having no forks, napkins, or bowls, is a mistake that honestly, should NOT be made. I come to a restaurant to eat, not to sit there and stare at the food. So, to be honest, our server should have noticed and brought it out promptly. However, she didn't. We actually had to ask twice for our forks/napkins, and when she brought them out, she did not realize we had no bowls (which is ALWAYS delivered during the time of the food), so we had to ask for those too. She did not visit our table consistently throughout the night or during our meal. My boyfriend was absolutely furious with the service, and I couldn't agree more! The only reason why it has two stars instead of one, is because the food tasted as it should... We wasted 2 hours and a half (it was 11:30PM when we finally left) at this establishment, to get horrible service, and a promise that we will NOT be returning here anymore.
(2)
Aim H.
Came here to get lunch for myself and some coworkers. I'm not a big chicken wing fan so I got the Parmesan garlic chicken flat bread and the spinach artichoke dip. Both were really good. I especially like the spinach artichoke dip. Its not like most spinach artichoke dips that you get. It comes with a pita type chip which I enjoyed very much. We also ordered Parmesan garlic wings, medium wings, and mango habanero wings. The garlic wings were good. It was the only one I tried. Like I said, I'm not a wing fan. I called in my order and even though my order went in late, James made sure that my wait wasn't too long. I appreciated that since I only had an hour for lunch and I walked there to pick it up. Wished I could've stayed for some drinks at the bar.
(4)
Kim M.
I've been to this BWW twice since it has opened. Parking is a beezey, but we live on an island - I think it's expected. Plus, drinking and driving = a no-go. The food is pretty much the same as the other BWWs, so I won't go into detail. I will, however, note that the quality of the food is pretty consistent, which is pretty important. For desserts, I like the dessert nachos. SUPER YUM. Diabetes on a plate. No joke. But is it worth it? HELL YEAH, IT IS. Service at this one is a hit-or-miss. The servers are quite playful and definitely have personality, which I like, but can they serve? Yes and no. Service was fun and forgetful on my last visit. If you can't remember, write that ish down. Just a suggestion. But, I'm somewhat patient, so whatevs. Other patrons may not be so patient... Also, if you're looking for a place to hang where Asians aren't too prevalent, BWW is your spot. No joke. I felt like a minority here. Sports, wings, and alcohol. Bang! Yeah, that pretty much sums it up.
(3)
Ashlee O.
Not a very long wait at all. Very large and spacious with lots of tvs and sports playing on all of them. I love getting the salt and vinegar traditional wings with honey BBQ sauce in the side, very good. Very good service here. The waiter always checked in on us. And was very polite. I like it here we will be back!
(5)
Priscilla V.
This place get crowded during the dinner hours, usually everyday. Come on Tuesdays for 75 cents traditional wings & Thursdays are 75 cents boneless wings. It worth it coming too have sweet deals on wings. Parking really sucks, you need to be lucky for find parking on the busy hour. It's good to go in ahead of the group and put your name on the list, because sometimes the wait maybe 30-1:30 hour wait. A big minus is when the waiter/waitress are really busy, they don't tend to refill water or drinks until we are finally done with everything. (Which is kinda late) esp with the hot wings and flavors, a lot of ppl tend to drink a lot! Not just beer haha. Overall, I come here often due to the location and it's close to home. Don't wanna wait? Call in and do a take out order and enjoy them wings at home :-)
(3)
Mike O.
If I could, I would give this place negative stars. This is the first and only time I will ever go to a Buffalo Wild Wings. This place has been open for about a year and the wait for a table is unacceptably long, even on a nothing Tuesday (no NFL, no college football, no MLB) evening (730pm). What's worse is that it took about 60 minutes to get our food. We should have walked out and the waitress did say some customers have walked because of the wait. I didn't walk but I'm doing probably something better. I'm telling everyone, DON'T EVER COME TO BUFFALO WILD WINGS. Sorry, I shouldn't say anything negative. Let me rephrase that. ONLY COME TO BUFFALO WILD WINGS IF YOU HAVE ABOUT 3 HOURS TO KILL AND DON'T MIND WAITING. If you want wings, go to WingStop.
(1)
Melissa M.
The wait time isn't always the best but the service is so much better than the one in Waikiki. I will never go back to their other location. This one is the one to go to. I have never had a bad experience here. The managers and employees are great.
(4)
Hohoho B.
Ok this was my first time here and I was a little hesitant since I'd heard that service wasn't that good. But curiosity took over and I decided to give it a go, and I'm glad I went. The wait was quite long for a Tuesday night (maybe because the next day was a holiday) but 30 minutes for 5 people? Yeah, that's long. Anyway once we were seated the fun began. Our server was George and he was really good. He brought our water and alcohol in no time, which is a very big deal to me. He was very patient when taking our orders and when we weren't sure which sauces to get we asked him to surprise us and boy did he ever! hahahhaahha he purposely mis-labled one of our sauces to say "honey bbq" when it was actually super-duper hot and spicy!!! hahahhahah we thought that was pretty damn funny once our lips stopped burning! We asked him to take our photo and he willingly obliged by taking our picture along with a photo of HIMSELF which wasn't discovered til later. LOL. Tha.nk goodness he was good-looking hahha The food was pretty decent bar food. I wouldn't recommend the chips and salsa, because the salsa tasted like it came out of a jar. But the spinach artichoke dip with the warm pita chips was really good and of course the wings!! We lucked out and went when wings were 75 cents each, which i guess is a good deal. 10 wings for $7.50 opposed to regular price of 10 wings for around $15. They have a nice variety of sauces for the wings from mild to super hot so everyone will be able to enjoy. At least they have daily specials on food and drinks so that helps. All in all, this was a very pleasant experience mainly because of the company I was with and our server, George! I will be returning, and I hope the next time is as good as this time.
(4)
Saki K.
First time coming to Buffalo Wild Wings during .75 cent wing Tuesday. Which is a really good deal!! But because it's such a great deal...it's always crowded D: Wait time was about a hour for a group of 3. A little long but it was okay because one of my friends was getting her new phone next door @ Verizon which took a while anyways. Our waiter was Anthony. He was very friendly and paid attention to our table. I split water on the table and he got us napkins right away and got a new water cup for me. Our order wasn't coming, so Anthony went and checked up on it and he said the kitchen did something with our order. He quickly apologize, but it was okay!! The order came out fast As for the food, the chicken wings were cooked perfectly! Tender and juicy. The sauces I've tried was Parmesan garlic, honey mustard, honey BBQ, Asian zing, and the lemon pepper. Out of all of them, my favorite was the Parmesan garlic!! The trivia game was fun. A good way to have fun with friends and kill time while waiting for good.
(4)
Jarod H.
Pretty good food. Seems like it was frozen prior & cooked in the fryer. No problem. Nice atmosphere for sports. Overwhelming the senses for sports actually, especially on a Saturday lunch. Not complaining though! Football is great! Service was excellent & very attentive. Food came out really fast. Recommended for a pupu & beer place.
(4)
Hollie-Anne T.
Okay so came here on a weekday and it was pretty empty. We were greeted at the front and were asked if we wanted bar seating because there's no wait. So I asked the guy how long the wait would be for just a regular table and he looked confused. So I asked "Is there even a wait?" and he looked into the dining room area and replied," uhhhhh no." Okaaaaay..... why did you suggest the bar then? Well whatever, maybe he's new, who knows.... So we got seated and my boyfriend and I looked at the menus. We were waiting pretty long for the waitress to come. If you're willing to wait and you aren't really that hungry then so be it, but if you're super hungry I suggest you go some place else because you will be waiting for a very long time. Even after we ordered, our food still took a long time. Our waitress was also sporting her phone in her back pocket, which wasn't so inconspicuous at all being that it was one of those huge android phones.... (wait I thought you weren't supposed to have your phone on you when you're working). I think the only time I will ever come back to this joint would be for my niece, who really wants to eat here, but other than that I won't be coming back.
(2)
Riana S.
Buffalo Wild Wings is Buffalo Wild Wings. If you've been to the one in Waikiki, expect the same thing at Pearl City. Nothing surprising here. The first two times we came here, we ended up leaving because the wait was super long. It was our mistake coming after 3 (which seems to be the most crackin' time). We finally got to get in the club (lulz) yesterday around 2pm. Completely dead compared to the other times we were here. We were seated right away and our waitress who was super nice by the way took our order. We got the large order of the traditional chicken with Thai Curry, Spicy Garlic, Salt & Vinegar, and Chipotle. My favorites were the Salt & Vinegar and the Chipotle one. The drumstick to wing ratio is really good and all of them were cooked well. We also got french fries and onion rings with some Southwest sauce that our waitress suggested to us. The onion rings were crispy and yummy. I wish I got her name but she kept checking up on us, refilling our drinks and making sure that we always had elbow room on our small table. If you don't want to wait, try to be aware of the rush hour times as with any restaurant and plan accordingly!
(4)
Sara S.
Soooo... Walking into the place three things came into mind 1) it was PACKED. And it was only Tuesday xD therefore it was loud and the wait for a table was only about 45 mins tho. 2) the smell. It took a very long while for me to get used to the smell. It's not a good smell btw. And 3) the service. They're all very nice and personable, which I like. It's as if they genuinely enjoyed serving us lol! We sat at the bar and chad was helping us with our drinks and got us our food, very nice guy! And the other guy in the red shirt was cool too lol! Didn't catch his name tho
(4)
Xuannie C.
I don't know why this place has 1-2 star ratings especially opening week. For goodness sake they are a new establishment, give them a break would ya? It's a wing place, what do you expect it to be? Proper etiquette class? Umm I think not! We came here a little before 10pm after watching Pacific Rim(07/13/13) at Pearlridge. I called around 9:40pm and asked how long the wait would be, I was told about an hr wait. I didn't freak out or anything because it was expected. I actually was hesitating it to be longer than that but she did mention that for 2 people, we can do bar seating since it's first come first serve. We arrived and the host told us if we wanted to look at the bar area we could because he said there was 2-3 tables open and a few getting ready to leave. My bf went back there and the host said, if you want the dining area it really is just a 15-20 minutes wait or less! But my bf gestured me to the back and that's where we sat in the bar area. The waitress came and cleaned up the area quickly and told us the next time she comes back she would take our orders. We were ready and hungry and new exactly what we want since we usually order the same things or change it up a bit or two. We ordered a bunch of wings with mango habanero and we did the caribbean jerk sauces, side order fries, extra ranch sauces, and a bunch of celery. Our waitress, totally didn't get her name but short filipino girl..She was super nice and friendly. Didn't have a problem and always smiling. I think she tried flirting with my bf too but it's cool we had good service from it ;) The girl who brought out our food, Jazzy was terrible. She was in a bitchy mood like I wanted to slap her! She almost just flew our food on the table and the ranch sauce was half full looking like she spilled some. We asked for extra and she said tell your waitress. Umm okay then betch! Food was awesome! BF ordered the cheesecake balls. I wouldn't. For 6 super small pieces it didn't WOW me at all. He liked it though. Loved the wings as always! I'd say to do the bar seating at all times. No wait if you're lucky like us and it seemed lively rather than in the dining area. After we finished we walked across the dining area to go to the bathroom and wow HUGE DIFFERENCE! Dining area seemed so proper, almost quiet, like it was actually an etiquette class or something. I didn't notice any TV at all whereas in the bar area the walls are filled with different sized TVs which was awesome. We like loud, lively, and fun so we suggest you go to the bar area plus it saves you from long waits to sit in a boring dining area that seems so bland. Definitely will go back since it is closer to where my bf works otherwise we normally go to the Waikiki one which is just as great.
(4)
Gigi A.
less than 1!!! 45 mins wait for a cold pull pork sandwich and fries!!!! 2nd time warmed my pull pork and was warm and dry now & and fries ugh cold!!!! fired!!!! will never ever eat here again! overrated!!!
(1)
Curtis H.
30 to 45 minute wait ended up being a 90+ minute wait. The wings were way over cooked, and lacking the reasonably expected amount of flavored dry rub. The flavored lemonade was good, but free refills usually means a refill. I shouldn't have to ask for items more than twice, and definitely not for more than one item. Poor service, and low quality food.
(2)
Jenny B.
Everyone has there own opinions on food places. Some people like the waikiki buffalo wild wings more than the pearl city one.. but I personally like the pearl city. My brother worked here for a few months which made me come here more often and probably one of the main reasons why I like coming here, and since it's closer to were I live. He then had to quit when his first born son arrived. But we still make time to come here. I know some of the workers so it made the atmosphere more welcoming. I think the servers/waiters/hostess are all nice. The waiters expecially make conversations to their customers to flow time by. They give their honest opinions on what's good and what's not depending on the customers taste buds. Sometimes having your drinks refilled make take some time but you have to understand that they are busy. But the waiting doesn't matter to me because the people I go with makes time pass by much more easier.
(4)
Lei N.
I suggested this place for dinner. Since there's finally a location on the other side of the island, I figured it would be a good place to catch up with friends. There was a long wait, so long we probably could have watched a movie and come back. But the hostess said if my party could find a table in the bar area of the restaurant then we could just eat there. After a while of waiting we finally gave in and looked for an open table. Perfect timing! A party was already leaving and I rushed to the table since another party was eyeing the open table also. The workers cleaned up the table and looked for the menu and condiments. A lot of televisions all over the wall. More than the Waikiki location, it felt like. I asked for the traditional chicken wings but they gave me boneless. Nothing wrong but I enjoy the traditional. I ordered the honey bbq and sweet bbq? They were both pretty good. It took a while for our orders to come out though. Understandable since there's a lot of people.
(3)
Jay A.
Went here with a bunch of co-workers(14 to be exact). First thing I would like to say is that, the place is huge even though it might not look like it from the outside. Second, I think the football jerseys with the employees names on it are pretty cool. So anyway, this place is a sports bar, straight up. That being said, the food here is great. The hot wings were good too. I really likes the thai curry. Spicy but not overpowering. The tailgating sampler was good too. But the nachos was the best thing we ordered. I mean that was the best nachos I had so far. The environment is typical of any sportsbar. Lots of large screen HDTV's all over the place. The noise can be an issue sometimes, but only when it is really crowded. But then again, who goes to a sports bar for peace and quiet right? The also have games much as electronics darts and a video golf game( which I played and totally sucked at,lol). One of our co-workers even attempted the hot-wings challenge. The goal is to eat 12 of their hottest wings in 6 minutes. He came up short, only eating 7 of them, but it was certainly fun to watch. Even other customer's eyes were glued to our tables. Customer service was excellent too. Our server Jeremy, was very attentive and really seemed motivated. He even cheered our co-worker on during the hot-wings challenge. A very positive experience and highly recommended.
(5)
Judy P.
The Waikiki location is way better --- as far as service and atmosphere. The food is ok -- as long as you dine in and get the food promptly. (i.e. when you're at the bar) Otherwise, it may be soggy or cold. But I must say - I'm usually ok with the food here. The reason I give it a 2 star is because we've ordered take-out from here at least 5 times... and 4 out of 5 times, they've got our order wrong. Spicy became parmesan... Asian Zing turned out to be Mild... just all wrong. Then I realized one day when I was waiting for my order to come up is that the people on the phone taking orders are joking with each other on the side -- and are probably not paying attention to the person on the other line. Pearl City BWW gotta step up their game...
(2)
Tze M.
I love b-dubs!! So when they opened up in Pearl City I was so excited!! Pearl City location... I love the atmosphere for the fact that it's the same as the one in Waikiki. There's tv monitors all over! So when it comes to football season, different games will be showing on the different monitors. Wings: it's all I order. Oh, and beer... The menu has changed a bit, previously you could order by increments of 6, now it's snack, small or medium, or something like that. Only the snack size you can only have 1 choice of sauce. I got the small; 12 wings; 6 wings in 2 different sauces. The wings were over fried and lacked sauce. I wasn't happy about it. Service wasn't bad and it wasn't the greatest either. I know it is a new establishment, and maybe I'll try to give it a second chance. Not sure if this location of b-dubs will make it into my heart...
(3)
Monica S.
I came in for dinner on a Tuesday night because of the 75 cents wing special. Sat at the bar and waited at least 10min to be helped then another 45min for our food. The wings were that great either.
(2)
Brent P.
I'm trying to be generous with two stars only because the staff were all very nice and friendly. Here's the rest of the story in a nutshell... Two adults and two kids. After ordering we waited 35 minutes for our food. When it arrived some of it was already cold (onion rings, etc.). Kid's mini corn dogs looked like they just came out of a bag at Costco. Ordered a small basket of wings and only ate one. The rest of the food was edible but nothing special - thank goodness for ranch dressing. It wasn't an awful experience but certainly not worth going back. We trusted the crowds and didn't bother to check Yelp before going - huge mistake.
(2)
Teresa G.
I decided to give it another go since my first visit was during their opening week. Things were much better this time around. I ordered the spinach artichoke dip. I did notice that if you order it as take out then they give you tortilla chips and if you dine in you get pita chips. I like the pita chips better. Go before noon and the place is not too crazy. Love the fact that if you order your wings plain and ask for the sauce on the side, yu can change it if you do not like it.
(3)
Stacie P.
I wanted to go to this place ever since it opened but Hawaii people are crazy when it comes to openings so, as a result, I waited...Some friends and I had planned to go for drinks and pupus one night after our zumba class since it's open till midnight or even later. Yes, I know, that defeats the purpose of working out but we're all about food. In any event, that never panned out so I continued to wait...My 14 year old niece even ate here before I did and more than once, which is besides the point but I just had to point that out. I finally got my opportunity to try this place out when I went for dinner with a friend to celebrate my birthday a couple of weeks ago. We went on a Wednesday night at around 0600pm and it wasn't busy at all. The place is rather large and is sectioned off into 2 rooms; the front room is the restaurant with tables and chairs and adjacent to that is the bar which is an equally large room with high table tops and chairs and a plethora of flat screen TVs facing every which way and playing all different sporting events; it's a bit of a sensory overload. There's also a couple of dart boards. The waiters walk around wearing jerseys with their names written on the back to reinforce the sports bar atmosphere. We chose to sit in the bar and ordered bone-in buffalo wings, the only way to go, of course, as well as some pupus. We each ordered a serving of 5 buffalo wings and got different sauce. I like my food spicy so I got the Thai Curry while my friend didn't want something as spicy so ordered the Parmesan Garlic wings. We also ordered onion rings and spinach artichoke dip, and to wash it all down, a couple of beers! I enjoyed my wings, they were very flavorful and had just enough heat. My friend, on the other hand, said his wings were spicy even though it's listed as mild. Despite that, he ate all of them; it just took him all night! The rest of the food was fine but greasy; I guess that's what you get for bar food. We had some leftovers so I took it home and ate it the next day, but the fried pita bread that the spinach dip comes with, which was swimming in oil, was just oozing grease that I even had to call it quits. What can I say? It was OK. I wanted to go, I did, it wasn't crowded, our server was nice, the food was OK but maybe if I go, again, I'll order a salad with my buffalo wings...
(3)
Sarah R.
Terrible experiences abound!! I planned to come here for my finance's 30th birthday party with a group of friends. They DO NOT ACCEPT RESERVATIONS, so we were forced to wait for 2 hours. We spent about $500 despite the lackluster service. The next day, I called to see if a specific football game would be aired at this location. They assured me that it would. After driving 30 minutes to get there, they dismissively informed me that it would NOT be aired. The manager, who was absolutely useless, even blamed someone else for the mistake and made no effort to make the situation any better. TRY WINGSTOP INSTEAD!!!
(1)
Jerrae R.
Finger lickin', suck on the bone, good! Well...not really sucking on a bone but working on getting near the bone. Everyone who knows me will tell you that I have major chicken issues. I was not a chicken person and rarely wanted to eat boneless chicken. To be honest, bone in chicken grossed me out, still kind of does. I will eat the skin and skim off some meat and I'm done. It's all because I cannot stand seeing the chicken veins! It grossed me out so bad that the chicken would look uneaten, though I assure you I "tried" to eat it. I'm not sure what happened but I love these little chicken wings and drumettes! I actually crave BWW chicken almost daily. I've tried other places wings and I feel my phobia of veins kick in. My first time here, was right after having my surgery. As we walked to the bar (self seating) area to avoid the long wait, I looked around and boy did everyone's chicken look so scrumptious! While ordering I decided to get the cheese curds as I la la la love cheese and forego getting the boneless. I was going big or going hungry. I wasn't supposed to have anything spicy so being me I got the mango habanero (my doc was there, so...). People in my party tried to snitch me out to the waiter. Explaining doctor's order..no spicy. Our waiter was the bomb. He suggested the sauce on the side so I could control the intake. It was delicious! Been here many times now and I've tried many of their flavors, nachos, wedges and other dishes as well as their drinks. The sauces are tasty and when they say hot they mean spicy hot! If you can turn a chicken vein hating, deathly afraid of getting near a chicken bone person like me, into a person who craves your chicken.....BIG PROPS! I'll definitely be back soon and then again and again. The wait time is long, I suggest heading straight for the bar section as (knock on a chicken bone) I haven't had to wait. Mmmm, until we meet again Jammin' Jalapeno sauced wings..I'll be dreaming of you.
(4)
Matt B.
I've gone to Buffalo Wild Wings in five states and they're obviously very similar to each other. I've never gone to a BWW I didn't enjoy and I've never had awful service. BWW excels in the football, macho-beer-and-wings attitude. I am completely for this and wholeheartedly applaud this establishment. Their array of TVs allows us to watch several different sports and games at one time, regardless of where you sit in the restaurant. This one I went to in Aiea was no different. Despite Hawaii prices for the food, the chips and salsa and wings were the same everywhere. I usually test my limits and face the pain of eating the Mango Habanero, as this is a right of passage, but I decided to go with the Spicy Thai and Parmesan Garlic boneless wings. They best times to go are during the specials, such as 65 cent wing day or their other special days. The wait staff is numerous and they get the food delivered to you fast. The bar is always open seating and restaurant side is great for the kids as well. Keep up the good work BDubbz.
(4)
Dave J.
Who doesn't like Buffalo Wild Wings. I try to hit them up for "Boneless Wing" Thursday when I can. We go to this location because it's closer to the house than the store downtown. There's normally always a wait to get a table (sometimes we get lucky and get a seat in the bar area). Parking can be challenging since they share the parking lot with a movie theater and other stores. Pros: Good wings and good beer. Lots of TV's and always have multiple games on. Close to the house. Always had great service. CONS: Parking can suck and seating can take up to 30 mins+ especially if there's a good game on!
(4)
Ash C.
Came here on a Friday evening with my girlfriends around 8:30 and didn't get sat for a little over an hour! We thought about going elsewhere so many times, but just decided to stay and prayed the wait wouldn't be too bad. WRONG. I was starving and thought I was gonna die from starvation. Not to mention, I don't know how many parties were no-shows as they were the smart ones to all leave, but even with all those no-shows, we somehow managed to still wait over an hour. Crazy. After we got seated, we were given our menus. I don't think they clean their menus because it was super sticky. Ew. And I don't like how close the tables are next to each other. Felt like we were squeezing through tables just to get to our table. Our server was friendly. He was patient with us as we were indecisive on what to order and was great to help give advice on what was good for us girls that don't like spicy too much. Our drinks and food came out fairly quickly. I do wish there was bread or something because I was starving after waiting for so long :/ But everything we ordered was delicious and the boneless chicken was very tasty. At the end of the night, I kinda felt sick to the stomach as we ate all fried food. Man, there went my diet! lol. If you like sports, this place is a great place to go as it's surrounded by a billion TV screens playing everything from basketball, wrestling, and even golf! Sorry, don't mind my comment. I'm one who doesn't believe golf is a sport haha. Parking at Pearl Highlands isn't too bad. But if it's ever too crowded, there's also the floor below near 24hours that holds a good amount of open stalls. Overall, I do like this location for the ambiance and the food. Hopefully once football season starts, we can watch games here...
(3)
Dennis R.
Well service here is going to hell. Walked in and no one greeted us or asked us if we needed a seat. I stood there staring at two waitresses and not even a "hello" or "be right with you" or nothing. They saw me and continued with their conversation with each other. Maybe they thought I went in there to avoid the heat and enjoy their aircon. After almost three minutes (yeah I timed it) of standing there I walked up to them and asked, "So should we just sit ourselves or what? Is the dining area open seating?" "Oh well the bar area is open seating. You want a table here? (Pointing to the front dining area)" I was asked. No $#!t I want a table here that's why I'm fricken standing here waiting to be seated. What a joke. We finally sat down and their waiters/waitresses look like they are all over the place serving tables not by sections but by random separated areas. Our particular waiter was all over the place and he took forever to get our order, get our food, check up on us if we needed refills, etc. Nice guy and all but the way they had him waiting tables he was just all over the place. Looked very unorganized. The wings and the rest of the food were still good so I'm glad they haven't gone down in that department. If you visit just go to the bar area. It may be more louder but at least the service there was better. Our last waitress there was named Stephanie and she's awesome. Hopefully you'll get served by her. Very friendly and talkative.
(2)
Teri Y.
Buffalo Wild Wings was on my "To Try" list for a long time, and I finally got to check it out!! First off, the place is huge! We were seated right away (it was lunchtime on a Saturday, and we beat the crowds, apparently). There was an option to eat in or go to the self-serve bar area. I'm not sure what that was about, since we ate in--I'll have to check it out next time. Don't let the name fool you, BWW has a very extensive menu, complete with salads, burgers, and of course wings! There are bone-in and boneless options, and a whole lotta sauces and ordering options. Personally, I was a little overwhelmed by all the choices! @Lisa I. & I took a while to decide, and started out with some fried cheese curds. Yummmmm. Cheese curds are already awesome, and add some fried goodness, and it's like fried mozzarella sticks with the curdy "squeak". They were great with or without the accompanying sauce. I liked them best plain. We also got a side of coleslaw "to be healthy" said Lisa. Meh, I'm not a coleslaw fan. We ordered the medium size wings (I think), which came with about 18 wings, a tray of carrots & celery, and both blue cheese and ranch dressings. That's a LOT of wings for 2 people to eat and there were leftovers! Flavors we tried: buffalo dry rub, honey barbecue and spicy garlic. All flavors were good. My favorite (and our server's favorite) was the buffalo dry rub. The menu states that the wings are "spun" in flavor. I have to wonder what that means...the wings themselves are not battered, but fried with just a touch of crispy goodness on the edges and the ends, which is just how I like them. They're generously meaty, tender & juicy inside, but not overly greasy. I noticed that there were way more "drummettes" than the 2-joined other wing part (what are those called??) in the order. This is great for the amount of meat you get with each piece, but not so great if you prefer the other part. The more wings you order, the more flavors you can get, and the trays each come with a little sticker on them in case you forget which flavor is which. Nice touch! Our server was very attentive and friendly--I love when they seem like they're enjoying their jobs! Napkins--key when eating with the hands--are large, and they immediately bring a few per person. When we asked for more, we got a nice generous pile. Just a little thing, but It would have been a nice touch to get wet wipes at the end of our meal (or in my case, just have a sink with hot water & soap right in the dining room...I am that messy!). BWW seems really family friendly. There were high chairs and something I've never seen before--2 families were provided a "rack" looking device on which to place their babies that were already in carriers. I thought they were so neat that I had to take a photo! Finally, I noticed on their website that there are special deals for bone-in wings on Tuesdays and boneless "wings" on Thursdays. Uh oh...I'm gonna have to go check that out!
(5)
Jessica W.
We always came to this location and loved it on a regular. We came today to watch a college football game and the service was awful. Not only did the service suck we had to basically beg for our bill. We found out they loved from a franchise to corporate office which apparently makes their service suck. This was the worst experience I have ever had at bdubs I don't want to go back until they get it fixed. We didn't get any napkins, carrots or an extra bin for our wing bones. You guys suck get it together.
(1)
Ermie B.
Never patronizing this establishment again. As soon as we entered the establishment, the female host informed us it was an hour wait. No problem. We waited for one hour and forty five minutes. Really? Then we finally were seated. Whew, kinda humid in here. No air conditioning! What's up with that? We ordered food. A nice pleasant order taker perspiring profusely, shirt soaked in sweat. Thirty minute wait. Had a few drinks. Finally the runner comes back with food and throws it on our table. Food looked dried like it was waiting under the heat lamp for ever. "Suppose to be like that?". Food was horrible...... I dunno whats all the hype about....you're better off supporting a " local" sports bar were they still have pride in preparing their food.......#wontbeback.
(1)
Mrs F.
2 Stars* Only because the waiter *TRAVIS* that was serving our food gave us ATTITUDE!!! He also, ROLLED HIS EYES to us when we called for his manager. Seriously, who does that to your customers!?! I don't even know how he still works there with an attitude like that. Other than that the food was great and so was the atmosphere. Just a heads up! If your waiters name is Travis (On the FEM side), I would ask for someone else :)
(2)
Teri K.
Thought it'd be a long wait considering I went on Tuesday which is 80 cent bone-in wings, but they were able to accommodate my party of four right away! Loved the employees since my first visit. They're always cheerful & you're always welcomed since the moment you step through their doors. If you're planning on eating here, be sure to try the spicy garlic & garlic parmesan! Sooo yummy. Oh & beware of their mango habanero. Sweet...but you've been warned
(5)
Megan D.
I was told the wait would be 25minutes, wrong! During my wait I asked for a cup of water because I was dehydrated and it didn't come at all. The women at the counter was no help and the hostess was a clueless mess. Get it together!!!
(1)
Roxanne Lynn T.
This was probably my second time here since I don't usually come on this side too often but my friends wanted a place to hang out after a party we had gone to and we chose BWW to come and have a few drinks. It was a Saturday and we arrived around 3pm for a party of 4. The place was pretty filled but we waited 10 min or so for them to clean a table for us. Finally got them cool crown hats to wear! lol Service is everything when it comes to dining into a place. And this review is probably more for the service we received that day we came in. We were helped by Andrew and probably made our experience there enjoyable. His personality was friendly and entertaining. We were there for only pupus and drinks so he gave us recommendations and mentioned drink specials that was going on. But we should have more energetic waiters like him, maybe that will keep customers coming back. Food is pretty pricey in my opinion but yet it is a bar so expect to pay bar price food. There's lots of tvs surrounding the restaurant that will keep you sports fanatics entertained. At least this place is much bigger than the location in Waikiki. So overall good place to hang out with friends if you don't catch the peak times of crowds.
(4)
Christine L.
I was really disappointed with not only the food of this place but also the service. I visited this place a few weeks ago with a large group of friends after a movie. My first complaint is the menu. I know its a sport's bar but they have a serious lack of healthy options on their menu. A side salad as the only vegetable option was a let down. There were several in my party that couldnt find a filling meal here. One vegetarian option wont hurt their street cred. I ordered the lunch special of snack size boneless wings with honey mustard sauce. It came with fries or onion rings and I asked if I could have a side salad or fruit instead. Nope. No substitutions at all. Fine. The food came out and the server didnt remember which order was for whom so they stood there holding plates high in the air calling out loudly "Who ordered this?" Um, isn't it your job to remember? I tried my chicken and it was so far from honey mustard that I actually choked on it. It was like the chicken had been soaking in vinegar. Yuck. The server never came back to check on us so i didnt have a chance to tell her how bad it was. Finally when she can't to clear our plates i told her the food didnt taste right. She disappeared for a moment and then asked if id like a large soda for free to go. Like that was going to fix the disgusting uneaten chicken in front of me. I declined, paid the (overpriced) bill and left. Never again.
(1)
Michelle J.
This place is located in a good location. Not only can you get your shopping on but you can catch a movie as well. Parking is not an issue which is always a plus cause who likes to drive around looking for parking or even having to pay for parking down town. My friend and I went around 1130 it wasn't busy at all we were seated right away. We had a very energetic waitress she was friendly, loud, and just put you in a good mood. It always seems like it takes longer than it should to get your food being that most is fried and it takes no time to cook. For some reason every time I go my wings never come out hot like they just came out of the fryer. I mean if I wait I would like them to taste super fresh. But I mean really do you come there for the food or the sports that they have on their many tv's?
(3)
Vincent T.
Good wings. You're gonna have to try a whole bunch in different sauces before you find your fave. The onion rings are excellent! The Spinach Artichoke dip delicious. I suggest eating lunch here cause they're specials are more reasonable than the regular menu items. It's just discounted a couple dollars more for lunch. Otherwise the atmosphere was good and our waitress was attentive and gave good service not to mention beautiful.
(3)
Tiffany R.
Great service! My ID expired and was still able to purchase a bottle of beer. Traditional wings were cheaper tonight. Wing sauces are okay, similar tastes to wing stop! The music and atmosphere is great. They have great taste in music!
(5)
kaiaka H.
What is that smell when you walk in?? Musky, oily carpet? Food is below average, our waitress was okay. Slow service... There was an older guy yelling and cussing, screaming at a manager right behind us. Manger asked him to tone down for other customers which was very considerate.
(2)
Charisse O.
Buffalo Wild Wings is a really popular restaurant in other states,and this is no exception in Hawaii. When we arrived here at BWWs, there was a huge crowd. The hostess told us that we could sit in the back area at the bar if we didn't want to wait, but when we went to sit down, the only tables that were open was covered in dirty dishes. So we waited in the lobby for a table in the normal dining. At this time, I saw this waiter take a cloth (the ones they wipe down the table) and wring out the extra water right onto the carpet as he continued to walk! How gross was that! No wonder why the place smelled weird. Once we sat down, the table had one less chair than what was needed for our party. I would think you would want to set up the table prior to seating. Plus there was napkins and crumbs all over the floor right under the table. This place is really gross. The food was okay. I think it's overpriced for the quality of food. My mom ordered some Parmesan flat bread, and it was way too salty. The rest of the meals we ordered were mediocre. The place is FILLED with TVs and projectors. If you are really into sports, this place is perfect for you. Don't come here if you want to have a decent conversation with your friends and family. The only good thing about this place was our waitress, Mia. She was really nice. So overall, I was not happy with our experience. I think the lack of cleanliness really got to me.
(1)
Josh G.
I came on a Sunday. It was not crowded at all and I had horrible service l. I had multiple problems with orders. I asked for naked chicken for my daughter, got fried. I asked the runner for another order with the correct order and he came back with the same tenders and added the friut. I had to ask the manager for my correct order and it finally was delivered. I asked for boneless, got Bone in. Drinks cam 10 min. after I asked for them. Overall horrible service. I could go on and on about the quality of service. I'll leave it at, no tip because it was not deserved.
(1)
Aries A.
I've dined in a few times but this is my first time to use their take out service. I called and Austin took my order. He was great! My order would be ready in 20-30 minutes. When I got there, my order was waiting for me. :) I know how busy BWW gets.. And not once did I feel rushed.
(5)
Timora M.
Came in today with a large party. Gotta tell ya I was a bit excited...wings before the 4th! Disappointed as I walked through the door and I can see staff and management eating on the food line. You can clearly see through the door of them eating food and actually licking their fingers not to mention only using paper towels to wipe afterwards. Hand washing must not be apart of sanitation or management does not ensure the proper steps are taken to protect customers. (Servsafe training is needed here!). Staff should be eating in break rooms. I would love to conduct a surprise inspection on this establishment.
(1)
Cindy M.
So I've been sitting here with my husband for the past 15 minutes, a dozen servers have looked at us and walked right by. Or even lowered their heads and pretended not to see us. At what point will anyone in this shit-for-service-circus-show actually stop and take my order? Or even welcome us and bring us menus since our table is currently lacking all such amenities. I would give zero but alas, Yelp does not allow it.
(1)
Victoria M.
I've only ever been to Buffalo Wild Wings twice. My first experience was alright. But my recent experience just made me never want to go there again. I understand why people are so hyped about this place, it's a good atmosphere for a younger crowd, however, the staff SUCKS! Majority of the workers look like they hate their job and would rather be else where. My coworkers and I went to Bdubs after work last night. The hosttess was not very helpful in assisting us on a place to sit for our party of 7 people. All she said was that we could either seat ourselves in the bar area, or wait for a table in the dinning area. I had to consistently ask her questions because she made no effort to help, and all she did was repeat herself. As we got to our seats, my coworkers and I were trying to figure out what we wanted and the best way to devi up the check. We were planning on getting the 2 Large traditional hot wings, but didn't know how many different flavors we could make or how many wings came in 1 large. Our waitress was a full on Haole girl, with lots of attitude. She was very rude, never smiled at us once, she was pushy, and treated us like we were little children. When she came over, she seen our large party and immediately got annoyed. She asked how we were going to split the checks but we didn't know at the time, because we still didn't even know what to order. She was no help and she said it didn't matter what we wanted to get, all she wanted to know at that time was how we were splitting the checks. When we finally came to a decision on what to order, she SAT DOWN at our table with a smug look on her face and waited for us, like we were taking forever. I've never worked in the food industry before, but I know enough to know that it isn't professional for your sever to SIT DOWN AT THE TABLE WITH YOU. Like wtheck? We ordered our wings and she asked us what dipping sauces we wanted, ranch or blue cheese. I couldn't hear her because it's always so noisy at the bar side. So she got frustrated because nobody gave her an answer. She began going around the table asking every single one of us what sauce we want, and said "I don't want to bring out the sauce and you guys aren't going to use it." I thought that was funny, because she brought out like 10 ranch sauces and there were 7 of us. Did she really think we were gonna use all of those? No common sense that one. The wings were alright. I only liked the parmesean garlic & salt and vinegar. All the others were too hot or weird tasting. When it came to giving a tip, I was ready to leave her NOTHING. Honestly, some people may say that's mean, but hey, what is a tip for? It's when your server gives you good service, right? That's how I always saw it. She didn't deserve a tip, but my coworkers are too nice though and we left her a tip anyway. But that's okay, cause honey, we took all the wet naps on our table! Lmao! Thanks, but never again. I'd rather go to wing stop in Kalihi.
(1)
Jenny P.
I love the food here. I've probably been to this location 4 or 5 times. The service is okay, I recommend dining in the restaurant area, not the bar area. The service in the bar area is horrible, and all the times I went, it was super busy and the waiter doesn't come by often or at all to refill your drinks/check up on you.
(3)
Skyye S.
Normally we don't have a bad time here but the last time we went it was awful and after a great experience at another restaurant there is no need to go back. Started with them having nothing. We came in for some newer items and they didn't have either so we settled for mozzarella sticks and a different drink. We both got the same drink and they tasted completely different. Mine clearly had a lot more alcohol in it and my husbands was watered down. I ordered a chicken sandwich with ranch. When it arrived it had a chipolte ranch on it. I informed the waitress and she just asked if I wanted a ranch cup. No I want wanted the sandwich I ordered. So she gets me a new sandwich and there is no sauce on it at all. Wait for her to come back and she brings a ranch cup. The manager was informed about the issue and we received a discount but certainly not worth the messups and the lack of products.
(1)
Crista P.
Alright so I tried this place again, EVEN THOUGH I said I wouldn't come back, we were craving wings and of course it's like 80 cents today we had to come. Service: This time around it wasn't too bad, we saw there was a wait, so we walked to the bar to see if there were any open seats. Unfortunately no seats were open, we decided to go to the front and put our name on the list. It took maybe about 10 min to be seated which wasn't bad either. Our waiter was super friendly, he was quick with service. One downfall was I had to wait to get my drink refilled, I actually had to ask a passing waitress to get me a refill. Food: We decided to order the cheese curds which are fantastic! We got the basket of french fries with cheese, we ordered ten sweet bbq traditional wings which were really good, 5 honey BBQ and 5 lemon pepper traditional wings! Everything tonight was pretty much good. I really enjoyed the lemon pepper wings, it had that citrusy taste that I love so that was a major plus! Will I be back? Ah if im in the area I wouldn't mind giving it another try, any place with wings lately has been a craving so yes
(4)
Evan M.
Always drove past this place, and was curious how this nationwide chain was like. Thursday night was pretty busy, with a 30min wait, but there was apparently a $0.80 boneless wing special that helped make it better. The artichoke dip appetizer was good- mostly the pita chips were what I thought stood out. It was not too hard or soft, and and had good flavor on its own. Of the boneless wings, we got the 6 least spicy flavors and seasonings. The only real winner to me was the Parmesean Garlic. We liked it so much, that we even ordered the ones with the bones, which we liked even better. I realized that the boneless had a bit too much crust for my liking in comparison, which makes the flavors more dull. I would be interested in trying all the flavors again with the bone. Dessert Nachos were okay. The cinnamon "nacho" chips were a little bland, and the saving grace was the little balls (cheesecake balls??) in it. Would recommend getting that separately if possible!
(3)
Mike R.
Good wings
(5)
Andy F.
Our server Stepha was extremely friendly and helpful. Best service I've had in a long time. Drink specials were good and they weren't shy on the pour. Food was good too. Sam Adams Burger was very tasty as well as my wife's Chicken sandwich with peach salsa. I know, sounds gross but it actually wasn't.
(4)
Gene R.
Not bad for a few wings.
(3)
Krystle T.
I must warn you if you ever go to this BWW, and you have the server with the dreadlocks request to be moved to a different section! I have many years in the food industry, and I'm very disappointed with his customer service. He seemed like he hated life, and what makes it worse was he smelt like marijuana. This is outrageous! He should be drug tested! Highly unprofessional to be smoking weed before coming to work or who knows during his break.
(1)
Michael M.
It's B Dub, good place to come for food and drinks and watch sports. Bad thing about this place is that it's stuffed in between everything else including an awesome theater and base housing, so it's always so crowded with so many people. Expect a wait on a table especially if you come with three or more. Parking is ridiculous and good luck getting in or out!
(3)
Anson H.
Went here earlier for satisfy some cravings. Colleen was helping us with take out and I'm not sure if it's her first day but she took over 5 minutes to take our order and repeated it 5 times finally getting it right the fifth time. Then I Paid in $1 bills and she laughed. I felt offended like my money isn't good enough. I work in the hotel industry in a tipping line of service and was trained to never laugh at a guest. After handing her my money, she laughed more and started to count it. She didn't even double count the amount I gave her and told me I shorted her $2. I hope management reads this and handle this situation accordingly. She was unprofessional and rude.
(1)
K C.
This place is really great, to hang out and chill with friends...UNTIL..u try to order something off of the new menu... With all the items they don't have! Unbelievable! I have never tasted the buffalo Mac and cheese because it is ALWAYS OUT! So I tried the flatbread pizza thing, half of the toppings were out... So I asked for the pastrami pretzel Sandwich...NO PASTRAMI!!! Why even put the menu out!Other than that...our waitress Megan was outstanding!!
(2)
Debi V.
This is a great place to have lunch and watch the game, which we are doing right now. The food is good and our server is right on top of things! A lot young couples today with their children, enjoying the game and food. The atmosphere is casual and you can come as you are, no need to dress up. Their menu includes chicken wings with different bbq sauces, lots of salads, burgers as well as children's meals.
(4)
Christopher D.
Craving wings for lunch after dropping off someone at the airport, I chose this location over the Waikiki one due to parking being free and easier. Pleasant host upon arrival who directed me to the bar since I was dining solo. Bartender was immediately available, friendly and explained the specials of the day. Tuesday is "Wing Tuesday" where they discount the price of the traditional (bone in) wings to .80 a piece. They also run lunch specials for under $10 on weekdays. Tons of good beer on tap and in bottles. A mix of local craft, national breweries and imports along with the watery, Nascar style beers like Bud Light and Coors. I never understand why a bar would carry Bud Light in both bottles and on draft...wouldn't they rather serve more brands instead of double stocking the same beer twice? Best part about the wings was the selection of sauces. Everything from mild to sweet to salty and "burn your lips off" hot. I went with three of the spicier ones and the "mango habanero" standing out as the one with best flavor with good heat. The actual wings were good, not too small, meaty enough and cooked well. The bartender was great at her job. She was engaging, which is rare in today's world mainly because people are on their phones and not actually talking to bartenders anymore. It's nice when they notice and take the time to talk...they're not going anywhere, so why not entertain themselves and the guest. She was knowledgeable of the menu, beers, company history, etc. She checked back on the food, refilled drinks in a timely manner and was quick with the check processing. Awesome service. The place is huge, has a TV on every inch of wall and was staffed appropriately. Bathrooms were clean, well stocked and, something I love, had HOT water...most restrooms only have cold. I was given a sincere farewell and thank you by every staff member (5) on the way out. My experience seems to be different than some of the other ones on here. When craving wings and good beer again, I wouldn't hesitate to drive over to Pearl City to this location.
(4)
Jade S.
Apparently tonight was UFC night where you had to pay $10 cover. Got here around 7:00 pm (07/11/15). There were a lot of people waiting outside like normal, so I jumped out of the car to put my name down while my boyfriend went to find parking. Being the introvert that I am, I didn't really bother looking up as I walked into the entrance (which the doors were wide open so I just walked in). A male waiter/hostess was walking out of the entrance as I was walking in & I almost bumped into him. At the time a man was asking about his wait time & the waiter said he would check. I took three steps in to the door & a big security guard steps in front of me & says, "Ma'am, you can't be in here." I didn't question why (my mistake) so I just turned around & walked out. As I was walking past the restaurant I noticed a handful of letter sized paper on the windows saying, "UFC Night, $10 cover." Seriously, the lettering was pretty small. First of all, why in the world was I turned away by the security guard? Are only certain people allowed to enter & pay cover?! What if I did actually want to pay the (ridiculous) $10? I mean, I am speaking before I know my facts but I felt offended by the security officer after he wouldn't let me even walk up to the hostess area. Like I mean, how did everyone else get in? Why did he turn me away but not even ask if I wanted to pay the cover & eat in their establishment? Could someone please tell me what's the policy on UFC nights or any other they charge cover for?
(1)
Ryan S.
This Bdubs is a million times better than the Waikiki one. With that being said, I was a regular especially doing take out on Thursday and let me say probably 25% of the time on take out I had an issue. Usually they would "lose my order" (i dont know how if you put it in your computer but okay) so theyd have to put it in again once I got there or they would tell me 15 minutes and itd be 35-40 minutes id be waiting for my food. Now eating in, I never had an issue. Always good service. Food was good (although they were usually pretty stingy with the sauce but theyll bring you more if you ask). Bigger than Waikiki's and it feels like the ones stateside. Good crowd for football and fights. They have a younger female manager also and whenever I would have an issue with the carry out she was always extremely polite and apologetic. I even recieved a free meal once. Kind of surprised me but she was really awesome (maybe she knew I was a regular, I dont know but either way it was cool). This store is only like 3 years old (I think they opened June 2012...) so maybe it was still working the kinks out. If I still lived here I would still be going here all the time.
(4)
Amanda Y.
I came here on Sunday afternoon around 3:15pm. It took them 40 minutes to seat 2 people. During the time that I waited I watched as employees gathered around the take out stand talking story and occasionally folding napkins, as many as 5 of them at a time. While this is going on half the restaurant is empty along with there being many open seats at the bar area. You would think there wasn't enough work for all these employees since so many of them had better things to do then serve customers, however there were at least 10 people waiting to be seated. All probably wondering like myself what was taking so long. When we finally got seated the waitress said, "hi loves". I'm sorry I don't know how you find that to be an appropriate way to address a customer. Then she continued with this after my father ordered saying, "okay love". Who addresses a customer like that?! How does that sound professional or appropriate? This "you still doing okay love" to "how's it going loves" went on the entire time she waited on us. The food took another 30 minutes to arrive and the waitress cited problems with their tickets not printing in the kitchen as the reason for the long wait. The food was good and I love the mango habanero sauce and potato wedges. However, even though the food is good the service is greatly lacking. In total from the time I put my name in till the time we got our check and paid it had almost been 2 hours. With over half that time waiting to be seated and to receive my food. I will not be going back.
(1)
Cjay G.
This ones for Robyn. Seriously if you fucking hate your job just quit. First of all when we got seated and she tried to place the utensils on the table the knife flew out on the table and all she said was "oops" grabbed the knife and went to go grab another set. When we got our order she slammed the tray and slid our food onto the table. She just gave off a negative vibe the whole time we were there. She sucks, and I'm guessing she's new because I haven't seen her around before. You obviously hate people so I don't get why you're a waitress. We'll be back, but we just hope & pray we don't have ROBYN as our waitress, ever again!! Ugh
(1)
Alyson Y.
DECEMBER 22 FOOD POISONING. On Sunday (December 22, 2013), we went to Buffalo Wild Wings to watch the games. My boyfriend ordered the Chili Nachos and got food poisoning. I've had several good experiences at this particular BWW. I prefer the wait staff here to the one in Waikiki, the payout is more conducive to watching the games and I like the parking better than the one in Waikiki - but if they have a kitchen staff that does not know how to handle food properly, they're a liability. Contaminated or improperly stores food from anywhere, but especially a chain this large, is unacceptable. Since creating a public post about the food poisoning incident on BWW's social media - I found another customer who ate at this location on the same day who also contracted food poisoning. I'd have otherwise given BWW 3/5 stars, but since contaminated food is clearly not an isolated incident for them - I'm giving them 1 star. BWW has lost two regular, game-day customers.
(1)
Jennifer A.
If you have an ID card you can use it here. I totally forgot to use mine...bummers. We had about a 30minute wait even though there were a few tables open. The service is pretty slow. We ordered three beers and the server just brought them out one at a time. We also ordered water all around and she only brought four when there were six of us, same thing with the utensils. The food also took awhile and it wasn't that great. The amount of chicken wings is a rip off for what you get. The pountine fries was ok...in canada it's way better. They do have a good selection of beer. We went on a Wednesday and the beer special was pretty good $3.99 for a pint.
(1)
Taylor H.
Every single time we come here something significant is wrong with our order or they are out of a menu item we want. Once the pecans that came with the salad were rotten - over a year past expiration after we looked. We discovered this after I had poured them on the salad and we weren't even comped for the salad - we had to ask for it!! The next time they mistook the hottest wings sauce for salad dressing, burning our mouths and ruining the salad. Other times we have been here they are out of drinks and menu items. This time I had to pay extra for dipping sauce when I ordered wings and fries. Too bad this location cannot and does not measure up to other BWW on the mainland. Bad service, bad food.
(1)
Anon N.
Teach your people customer service! I had my brother call & ask (ever so nicely) if they take RSVP. The girl who answered flat out said "No." like ok first of all, be polite about it, & second of all, it would have been nice for her to at least let us know it was an hour wait!!! Seriously. & To add to that, the same girl who answered the phone (my brother recognized her voice) served my friend her alcoholic beverage. There was a mosquito on the drink. The girl saw it, & she asked my friend "Is it on outside or inside?" my friend said it was on the outside. Instead of having the decency to wipe it off, she just walked away!! Disgusting! That mandatory 1 star goes to our waiter because she was awesome! It takes one worker to mess up a customers experience & that one worker, because she was our first contact via phone, messed it up at the beginning.
(1)
Cayla-Arielle P.
Second time here, came here with a couple of friends. As a group of female high schoolers, it's almost given that our service is most likely going to be mediocre at best. However, our service tonight at BWW proved that wrong! We came in about 5:30 on a Friday evening and we were seated right away. I was super happy about this because there's seriously always, always a wait here. Our server Stanley was very friendly and accommodating, checking up on us periodically but not so much that we would feel floated over. A lot of people say it's overpriced but it's really not. The four of us split a large and we ordered Parmesan Garlic (personal fav!), Buffalo, Asian Zing, and Honey BBQ. (They accidentally gave us Honey Mustard; upon learning this we quickly got our Honey BBQ with no hassle.) We also got a basket of fries and mozzarella sticks. The mozzarella sticks' portion was kind of small, probably 6 sticks at most for almost $9 but they were tasty so no complaints. The food is seriously awesome. I mean it's no fine dining but that's not what you came here for anyways. We left full with a lot of leftovers in hand, and splitting the bill, we only had to chip in about $12, minus tip. Highly recommended!
(5)
Crystal B.
I came here on a Thursday for those special deal wings with my boyfriend, his best friend, and his younger brother. I was with the BOYS. LOL. Little did I know that we would be going on the final NBA game day. The wait time was really short considering the amount of people and we went straight towards the bar seating. There were lots of people and there was a table full of drunk Spurs fans. They were being soo loud, but I expected that coming into BBW. Our waiter was pretty friendly and came to our table a few times. He was good with our orders and the food came out pretty fast. I have no complaints. I did however find one problem. I went to the bathroom and went into a stall with no toilet paper thing on the wall (I took pics and uploaded it on here). It was placed on the sanitation metal box that is used for feminine products. EWWWWWWWW. I unrolled a good amount and proceeded to get ready. I had to literally hold a huge roll of TP which Im not down for. I couldnt avoid the situation. There were no open stalls so I just dealt with is. I wasnt a happy camper, but when I have to pee, I have to pee. I wouldnt normally complain, but hey, thats pretty nasty and I dont know how long it was like that, but I just wanted to share my experience since its my review. Overall, I would come back, but IF CAN, PLEASE FIX THE BATHROOM STALL WHICH DOES NOT CONTAIN A PROPER CONTAINER OR WHATEVER YOU CALL THAT FOR THE TOILET PAPER. THANK YOU :)
(3)
Jason M.
hmm... ok. nice place with lots of big TVs! Food was ok... bar food, but i think i order the worng thing. i got the boneless wings.... they were more like chkn nuggets, not wings. next time i get the regular wings. prob going back, but over 3 stars.
(3)
Sarah Ann D.
-Below Mediocre-grasping for average. -Overpriced. -Decent service. Ordered *fried pickles (served luke-warm-not even hot, not very tasty) *spinach artichoke dip (served luke-warm, artificial cheese taste) *wings 2 ways (the best thing we had there; BBQ a
(2)
CD B.
This place is awesome. Lots of TVs to watch the game at. The food is awesome. Got the 24 piece wings w 4 different sauces ! Blazin, spicy garlic & buffalo is my favorites. Our server Sheldon was the best ! He was so helpful ! Ask for him when you come in ;). The drinks were great we all got beers & shots but the twisted margarita was the best ! Will def be back !
(5)
Niki T.
Boyfriend took me here on our date. Waited about 20 minutes for a party of 3 on a sunday night around 9:00pm. Service was efficient and the wings were great! Dessert was an epic fail and place was full of smoke. PROS: Service was fast, food came out quick, considering it was a full house. CONS: It was way too smokey in there! I had a 3year old with me and i was worried he was okay with all that smoke. Waitress should have paid more attention and refilled water (we ordered the chipotle, buffalo, and BBQ hot wings.. water is needed) Desert menu needs more detail. We ordered Cheesecake bites.... we got little deep friend doughnuts with cheesecake in the middle... yuck, sent them back. We then ordered cinnamon squares, but the waitress came back saying it was also deep fried. Hmmm desert is the best part of a meal, but i wont be ordering none here!
(3)
Hope S.
Located in Pearl Highlands, in proximity to the regal cinema movie theatre, Buffalo Wild Wings made their first appearance well over a few weeks ago. Although I was not there during their grand opening, I did note that their lines were practically long and you would have to wait at least 2-3 hours before you were seated. However, me and my girls decided to throw a girls night out sort of thing and from my experience, I did think that this Pearl City location is quite larger than that of Waikiki. We did have to wait a few weeks after the hype came into play, but it was still worth it since the crowd gradually died down. Don't get me wrong, BDUBs is still happenin but for those of you who are still dying to try this new location out, I would advise visiting in a couple more weeks so you would not be as anxious waiting for your table being prepared for 2 hours. Many people would chill at BWW for occasions that relate to NBA, MMA fights etc., and this place is off the chain for drinks. Well for me, I ordered their Strawberry Margarita, which is the original flavor in the "bar and grill" market. I would usually order "on the rocks" but my heart was willing to stick to "slushed" at the time. It was a turnover for me when one of my girls ordered the twisted version Margarita, and I got to say, if you're in that area and are a Margarita Lover, I'd choose the twisted version, only because it had a little bit more mixed flavor. On top of our drinks, we ordered their chips that came alongside with the spinach artichoke dip. Our server was kind enough to fill our basket up with more chips - I assumed it was unlimited for refill, and it was. While my girls ordered their choice ranging from salad to cheese fries, I ordered the shareable featured item of the Tablegating Sampler. Portions were huge and I would recommend this sampler to share with friends only because it did comprise of cheesy salsa tortilla chip style, onion rings, your choice of boneless wing (I chose honey BBQ) and it also came with mozzarella cheese sticks if I'm not mistaken. BWW, also referred to as BDUBS offer a wide range of food and drink items on their menu. Overall, I am still ecstatic till this day since BWW is now located on the west side. It's a great advantage for those residing on the west side, for they don't need to drive all the way down to Waikiki anymore for some drinks and good time! I will for sure be coming back sometime sooner in the future.
(4)
Moala P.
We had to wait like an hour for a table.It was really packed.Food was good but I was excited to try the fried Pickles.It was good.Its a nice place for family outing and if u wanna watch sports u can go to the bar side and have alcohol drinks there to.
(4)
Ksenia C.
Friend and I sat at the bar. The server was great. Friendly. The for was great. The wings weren't covered in sauce like they should be. Some where dry
(4)
Charis H.
I just turned 22 two months ago. In Hawaii you cant get a vertical id unless youre 21 and your id expires on your 21st birthday so I have 2 valid ids but because its vertical I couldnt order alcohol. That policy is bull! Its 2 valid forms of ID! Only reason i came to BWW is because they were open late and I just finished work. All i wanted was food and some drinks and i couldnt even get that after a long day of work! Need to fix their policyy! Now i have to drive all the wayy to town because i cant drinkk and eat at BWW. HORRIBLE HORRIBLE HORRIBLE! Never coming again!
(1)
Jhay Y.
if I could give this establishment 0 stars, I could. Honestly. We waited an hour and a half to get seats since we had a large party, very excited to eat and DRINK. Unfortunately, when we were starting to order, they informed us that they just received a policy this morning that they are unable to accept vertical state IDs and licenses. There were NO notices on the door, which is ridiculous. If a new policy has been announced, there should be signs that state so, they wasted our damn time. First of all, we are unable to even get the horizontal ID unless we lose it or it expires so that's a BS policy to begin with. THEN, when we asked to speak to the manager, the lady manager looked apathetic and almost had a noticeable attitude in her voice. The guy manager walked off in the middle of our conversation. Super unprofessional and really inconvenient for our group. What a let down. A major let down and it's pretty safe to say that we all walked out without a word. What a bad policy for business and the fact that there was no notice was just sad and pathetic. DEFINITELY NOT COMING BACK HERE. ******UPDATE 6/15/14: Also the host was too busy flirting with a military customer and getting his number than helping the woman who stood patiently in front of me, trying to get the host's attention... She paid no attention and continued to talk to the customer who was only interested in getting her number while a line formed in front of her. You're working! This isn't the time to be giving out your number. Has the management team trained her to act like that?? Not only that, but she seemed irritated and rolled her eyes when I asked what the estimate wait time was. Ridiculous. Customer service SUCKS at bww pearl highlands. That needs to change. Either way, we won't be coming back. This in addition to the way they treated our party with their new policy is absolutely unacceptable for a business.
(1)
Melissa L.
The food was pretty decent here. The server that we had was great! The only issue was the wait for a table! I had a very large group, it took over an hour and a half before we were seated and they wouldn't let us be seated until at least half the party had arrived. Which is why our wait was sooo long! Other than that, if you're a fan of wings / bar food and beers! Totally check this place out! The wait might be long but it's only because they just opened! Give a few weeks for the crowds to die down a bit before you think about trying this place!
(3)
Jayda G.
My family and I are huge fans of the franchise, we're sports fanatics so having a good place to cheer on our favorites teams in an environment that welcomes the crazy that goes along with it is golden! The friendly wait staff and bartenders are on point but not enough to get me to try the "wing challenge" lol! Our top 3 sauces are Mango Habanero, Lemon Pepper, and Parmesan Garlic whewww my mouth is watering just writing this review! The daily food and drink specials are another plus specifically for this location that draws a large military crowd especially on Thursday when the duty ends at 1500, that's 3pm for you civilians ;-) Other than my husband's "Man Cave" there's no other place I'd rather enjoy a game than right here!
(4)
Go G.
I like coming here maybe just hang out and get updates on sports! Although this place gets crowded im usually too blitzed to notice the service. Great place for wings 75 cent tuesdAys and thursday are the best!
(4)
Psyche S.
Okay, so after much debate, we decided to give this place a try. Because let's face it, who doesn't like a good buffalo wing?!? So I check in with yelp and notice it is only rated 3 stars, which is never a good thing in Hawaii. Considering I think Hawaii YELPERS are among the worlds most generous. LOL Well to no surprise, the food was really forgettable. As in I wouldn't mind forgetting how bad it was. The wings??? Meh.... I've had much better buffalo wings at The Shack. Also had a few burgers, and few appetizers. Meh meh meh.... Not very good at all. On a more positive note however, they screwed up our order a couple times and brought us food we didn't order, we tried to tell them, but our server said "oh well, looks like you got free food!" This is what saved them from getting 2 stars from me. But no fret, the universe will balance this extra star out because I'm sure the person who's food was given to us instead, will be giving them 1 star for their experience! Hahaha Thanks for the free extra forgettable food! Try it if you have no other choice.
(3)
Ilora M.
And what was the hype all about? I was really disappointed with this place (Pearl City Buffalo Wild Wings). The place just opened on June, and it was when the line was long- as people gathered outside, and the wait was extremely long (1-2hrs). I was glad to finally not wait for a seat when the month of July arrived. My mother, a friend and I ordered the sampler appetizer that they have-- the food came out fast. We ordered burgers, I got the pulled pork and my friend got the burger with taco shells in 'em. We were so excited to taste the food, but our feelings toward this food place--- from totally stoked to "is this place really called Buffalo Wild Wings?" I expected too much about their wings. It was really dry, it tasted like one of the packed-in cardboard microwavable foods. Also, there were flies flying around so we could not enjoy our food. I thought this place would be cleaner as it just opened. Nevertheless, the ambiance of the place would be pleasant if not with the stench that we cannot avoid to notice, the flies and the many servers who were just standing around like there are no customers. With that being said though, we had a friendly server. They weren't that busy at the time we came I suppose. I give them a star for their pulled pork burger, with a bread that is not drenched in sauce. I will try the one in downtown, then we'll see.
(1)
Matt F.
Been to this BWW's probably 10 times and haven't had any complaints until today. We called it in and took it to go. The order was correct, but bare had any sauce on them. We tried two different sauces we've never had before, don't know what we thought of them because there barely was any sauce. Very disappointing.
(3)
G E.
GREAT service!!! Friendly, efficient, and über attentive. Kitchen got slammed during our visit, but server kept on top of things and let us know progress. Will definitely be back!
(5)
Kanani C.
Why the 3 stars? Servers actually talk to you, service is good, yeah it's a chain restaurant for food but id rather go here than crappy Chili's or ruby Tuesdays. Sports all around, interactive games, and specials everyday on beer/food.
(4)
Shane V.
There is a reason this Pearl City BDubs has 2 1/2 stars and is getting a one star from me. When you guys first opened you were on top of it, what happened? I used to be a regular here and would eat here religiously every week, in fact you guys were so good once you knew me by name. I have eaten here close to 25 times in the past 6-7 months'. My past two experiences within the last month have been horrendous! Last night I ordered thirty wings total, 10 of each of the new flavors, I called at approximately 6:18pm from my house and was quoted 20 minutes over the phone. I drive to pearl city expecting to have my to-go order in hand upon arrival. I'm told my wings will take another twenty minutes. I pay for my meal at 6:54pm and I am told it will be another ten minutes are so.....what is taking so long?.....ohh I know it's the fact that when you call in your order they just print out a strip of receipt paper and hand write your order. This is very very poor practice. As I am standing at the counter i see a pile of 8-10 orders that haven't even been punched in yet. Are you kidding me?....quoting those customers at 20 minutes as well??? I'm watching the poor manager struggling to punch in entries on the computer. Good job for trying but your fellow employees are screwing you over and have no respect for you, as I watch you struggle no one offers to help you. Is this normal? Anywho, to get back on topic I find out the the printed sheet stapled to my bag says my order was submitted until 22 minutes after I placed the call. This is piss poor practice and I am not at all pleased! Maybe I will try again in another year when it's under new employees and management. If I was the owner, every one of you would be fired. Ever seen bar rescue? This needs a Buffalo Wild Wings Rescue!
(1)
Ina B.
I really love coming to this place. Buffalo wild wings can never do me wrong. The service is alright there. I always get mango habanero wings, and it's the best thing ever! Every time I go, nothing ever goes wrong. The only thing I don't like is on tuesdays and thursdays its super busy, especially since the wings are 75 cents, but it's a really good deal so I just go there anyway and get through the wait time.
(4)
Josh R.
BWW's service in general is awful, but it's the worst at this location. I'm at BWWs in Pearl City on a Tuesday at 3pm. The place is half empty, but it took 15 minutes after I was seated to get a water. There's a drink station 30 feet from my table, but the server decided to walk around for 5 minutes until she got the water. TIME OUT! Quote from the table of girls beside me just now, "I'm about to scream at the top of my lungs: where is my f***ing food!?!?" Perfect timing... Anyway, it's obvious that the manager has fooled the owner into thinking everything is running smoothly. I've watched him for 30 minutes (short guy with the red shirt and spiked hair) walking to and from the kitchen to the front counter with his head down looking at his cell phone. He's got to be on lap 10 at this point. Hopefully he's looking into different jobs, or ways to get drinks and wings to customers in under 2 hours. This place is a JOKE. It makes me want to buy the restaurant just to fire everyone here and start from scratch. Since the food sells itself, getting people in and out quickly, while meeting their very basic needs, is the key to a successful restaurant like this. Why can't they figure that out??? Blatant laziness by the manager. Lack of oversight by the owner. Crappy place. But those wings tho!
(1)
Daniel B.
When this location first opened it was good, busy but good. My recent two last visits were disappointing. Ordered take out, buy the time I got home it was cold. I only live 5 mins away. This past Sunday 03/23/2014, I waited 45 mins for my take out order. When the food came out it was warm not hot. So I may not be coming to this location much longer should this continue.
(2)
Jamie B.
I was here a couple of weeks ago (as I usually am) and felt the need to put in a review "just because". Well, mainly because the bulk of the reviews suck, but I'm not sure why...lack of patience, perhaps?? It's a busy sports bar. Come on...Anyways...my food is ALWAYS GREAT, HOT AND FRESH, and the drinks are nice and frosty. Can't really beat it. I go here to eat, chill, and attempt to catch a Cardinals game or Blues game from time to time. Place does get busy, but longest we have ever waited was a half hour. Food is still at our table in about 20 minutes. To me, this is fast. It's a "restaurant", so sit back, take a break, sip on your drink, and chill. If it's too busy, order to go, and walk to the food court to eat, you can sit outside. Done that a few times. Their buffalo chicken ranch wrap is awesome! This location is awesome, especially compared to the one in Waikiki, which is no good at all. Never had a bad experience, highly recommend.
(5)
Andrew G.
My go to from Sunday mornings for football or for dinner and a beer. Have never had a problem at this location!
(5)
Samantha M.
I come here almost every tuesday ($0.75 traditional wings, yeees please) and some days are better than others. They get really busy after 9PM (with fairly big-sized parties...on tuesdays) and that's probably the only thing that would stop be from going. Otherwise, most of the servers are friendly and I would definitely go back...probably because I love their wings.
(4)
Andrea L.
This is an update review. Okay so the waits are still long. But I finally got really great service. Our server was Maegan, never seen her before because I would always go once a week but we had her and she gave us great service. She always came to check up on us, gave refills on our drinks right away, and when we had an extra order, she just let us keep it. And one of my friends ordered two rice but they forgot about it, they ran out of rice and they gave my friend fries with no charge. She was nice and had an outgoing attitude, finally someone who actually looks like they want to be there. LOL.
(4)
Nadia K.
We came here on a Tuesday night for an early dinner with the kids. I thought the menu was overwhelming, but we were there to try the wings so we focused in on that. Lucky for us Tuesday is half off wings (Thursday night is half off boneless)! We learned that you order the wings by size: snack (at least 5); small (at least 10); medium (at least 15); and large (at least 20). You then choose your seasoning and the great thing is that they will split your order so you can try a number of different seasonings. We definitely preferred the traditional wings over the boneless. The onion rings are awesome! Our server was friendly and attentive. This place is great for kids, but it gets packed.
(4)
Kristy L.
This place is an absolute JOKE!!!! First off it stinks REALLY bad, the moment you walk in you get hit with a sour, rotten smell accompanied by fried food. The host in the front were VERY intimidating and in your face. Seemed like they were putting up a front, it did not seem like the welcome was genuine. We got sat rite away and was told the server will be with us shortly. We waited for awhile and browsed the menu, FINALLY after a good 5-10 minutes our "server" I think her name was Gretchen came to our table. She seemed very unfriendly and rushed to take our order than she was gone. We waited another 30-45 minutes for our food. During that time we watched the different games that were available on the TVs that was a plus my husband was happy & it helped pass the time. BUT not once did our server check on us & refill our drinks. She seemed too busy talking & joking around with the other servers & people working in the front. Our food FINALLY arrived, our fries were cold & soggy & it seemed like our chicken was sitting for awhile.... But we were too hungry to return it, & too afraid that we'd have to wait longer for our food... after finishing our mediocre meal we waited AGAIN for our check... While waiting I was observing the workers in the restaurant since there was nothing better to do... It was very interesting at the least, I noticed a lot of horse play, guys grabbing girls, yelling coming from the kitchen & a lot of people standing around talking story while the guests waited. It was a VERY unprofessional setting.... Im sorry if your on the clock shouldn't you be "working"???, hmm if only I was younger maybe I coulda got a job there & get paid to talk story with my friends... Well thankfully our experience came to an end.... So recap BEWARE of HORRIBLE service, expensive mediocre food which is DEFINITELY NOT worth the price u pay, SMELLY environment & Unprofessional staff!!! I definitely will NEVER return!!!
(1)
Lys L.
Our waiter was so nice and helpful He gave us suggestions on food. And let us try the wing sauce before we ordered. I forgot his name but he was wearing a hat. Wings were good and way better than hooters! Although I told the waiter we wanted a booth and she never sat us at one
(4)
Amanda C.
We have tried to eat at this location 3 times in the past 2 weeks. We have been told a wait time of 1.5 hours, 3 hours (!!!) and 2+ hours...and these were just on normal, regular days with a party of 3 and a baby. When we are able to get a seat I usually get a salad. What they leave off of it is different each visit, even though I order the same thing. Very inconsistent kitchen and good luck getting a table.
(1)
Angelo A.
We gave BWW another shot over the weekend and I was damn glad we did. The service was 10X better (thx Jayna) and the food was tasty. Again the place was busy as hell ( hate to see it during football season). Thoroughly enjoyed our lunch.
(3)
Victoria S.
We were in the area shopping and decided to stop in since I had never eaten at Buffalo Wild wings. We got seated really quick. Got our fried pickles quickly. Waitress made sure we always had our drinks refilled. The wings were good. The only thing I was really unhappy with is the amount of time it took for us to just get our wings. It nearly took 30 mins after we finished our pickles to get our wings.
(2)
Kiichi R.
First off, I'm biased in that I am 1) not a fan of buffalo wings, and 2) not a fan of sports bars. So why bother going at all you may be wondering? Well to but it short for those that want the cliff notes: I had the chance to get a free meal with a movie outing after. So down to the food, establishment, and staff. Establishment: Being that it is a new hot spot, it's almost ALWAYS crowded. I've yet to go and see the wait time for the sit-down be anything less than 30 minutes. Just walk to the back and hunt for a free table. I mean, the noise level in the place isn't particularly better in the dining area so what's the point? I rather get my meal quicker than wait. It's a fairly large place. If I had to guess, each side can sit 100 or so people. The dining side has a wall-TVs with sports playing. The bar, which also has TVs playing sports, additionally has a tv with a free, live community game showing, a few dart boards, and of course - a bar. Staff: The manager there must be doing it right and emphasizing customer service! I've been exceptionally happy with the service the staff has given to me. In fact, I had recently gotten a take out order and was chatting with my friend while we waited. I swear it was only 5 minutes but one of the staff checked up on us and apologized for the wait. Don't worry! Haha. We were told it'd be a 10-15 minute wait, so we weren't under the impression of being ignored. Despite telling her that she needn't worry, she was on top of getting our order out and still apologized for the wait, which was what we were quoted for anyway. That's what I call service! Food: Of course, being that I'm not a fan of wings, they do have burgers and other bar-foods. I wouldn't say they're anything to write home about however. When you compare this place to others like Chili's, Cheesecake Factory, Home Bar & Grill, and what have you - it's not that special. I'm sorry. The prices aren't horrible, but not the best either for the amount of affordable places around here.
(3)
Mike J.
We tried about five different flavors of wings and most of them were pretty good. They don't put much sauce on these overpriced wings but if you ask for more they will bring it. The reason I'm only giving three stars is because the drink service sucks. You can stump the bar with something as simple as a double rum and coke. Beers listed on the menu are not available at the bar. Also they nickel and dime you at every turn. We asked for jalepenos to go along with our flavorless queso dip and they charged $1 for it. I'm not mad they can have their funky dollar.
(3)
Sheena L.
Overall my first experience here SUCKED! We were assigned Anna as our server and she took 10 minutes for her to arrive to take our orders. Then another 25 minutes to get our food. AND when our table had all of our food expect mine I reminded her about it and SHE ROLLED HER EYES at me. WTF! That's never happened to me and I wasn't even talking to her in a rude manner. She did not get a tip from our table due to her service. Also, my chicken came out cold and it took forever for her to refill our drinks. The hype is nothing to be hyped about IMO.
(1)
Amanda M.
We've had a few good experiences here and I would have even rated four stars if it weren't for my previous two visits. Last time we came to this location my husbands wings came out cold, twice. We asked to have it fixed and when they "fixed it" the wings came out again cold. Not warm, not room temperature but plain cold. They took care of that portion of the bill and offered him 15 free wings if we decided to come back- wonderful. So, today we come back and everything is fine until we get our food. The moment our food hit the table we had gnats all over. This can be normal, you shoo them and they go away but not these guys. They kept coming and wouldn't get off the food. My husband found three stuck in the wing sauce and I had one down INSIDE my wrap. Apart from the gnats when I opened the wrap to show my server there were little teeny tiny brownish/greenish bugs crawling around inside. We found three, but stopped looking. When I showed my server she said verbatim, "what is going on with our store." They took care of the payment and even remade and gave us an entirely new order to go but I'm still not going to eat it and I told the manager that, but she insisted.
(2)
Erin M.
Overhyped and overpriced but not bad. . .Well not always bad. Management / service is a bit hit and miss. Had a bad experience once when the company changed their policy and didn't allow "vertical ID's" but that only lasted one day since they were blasted with complaints. Unfortunately it was on my friend's 21st birthday so it sucked even more, but on a lighter note, we realized it was Friday the 13th so. . . I'd say ok if you go when they have their wings deal, from what I hear.
(2)
Zach M.
My first time going there for lunch, and I have nothing but great things to say. I got seated right when I walked in the door, I was shocked because it looked pretty busy. Our waiter was on it, got our drinks and food to us quick. Our waters were always filled without noticing. Good job BWW!!!
(5)
Shauna F.
Only .75$ wings on Tuesday, you can't beat that price eating out. Delicious and drink specials too.
(5)
Heidi K.
There is always a wait, the parking is a pain in the butt (even more difficult than ala moana), but I like this because it's closer and I can always play trivia. The staff is normally pretty great, we only had one poor experience but it was definitely isolated. The food is hot, fresh, and delicious. I haven't had anything I didn't like from here yet, and the drinks are strong. I love coming here on a date night!
(4)
Kalualani F.
WINGS WINGS WINGS!!! Love them especially the caribbean jetk! Perfect spice! Onion rings melt in your mouth. Dessert nachos sre soooo ONO!! Pina colada is fantastic. Waiters, waitresses are very attentive, professional and personablr! I will return!!
(5)
Amanda A.
Tried this place out without having gone to the Waikiki location before so I can't compare those two. I think the only thing that was attracting about this place was the huge TV's everywhere. The overall layout of the restaurant is pretty good. Seating on the bar side is like a first come, first served type of deal while the other side is the sit-down dinner type. The wait was like 45 minutes which is way too long if you're hungry so luckily we found a table in the bar area. There was a strong odor of cleaners, which I think was what they used to wipe the tables and it was not enjoyable at all. Our waitress was nice but she took forever just to get me water and then she got my order wrong. NO TIP. The food was alright but fricken expensive. I wasn't impressed at all. The next time I'm craving wings I'm going to Hooter's. They have better food deals and I think they just have better food in general. Blah BWW is whatever to me.
(2)
Mz D.
obviously this place has not improved in service! Regardless of all the emails that were sent to all the Managers, Branch and District Managers not one ever replied. Pretty pathetic of a company to ignore a complaint. Have never returned and never will!
(1)
SugarPlum F.
I'm not going to lie...I love this place purely for the sauces and spices and the overall atmosphere of alcohol, big screen tvs and wings, wings, wings. Usually its a good time with the bf or friends. There's obvious problems that hopefully they're working on: service is not the greatest. Half the time I'm ignored or orders are wrong etc. But then again, other times service is great. Wish it would be a little more consistent. The bad score is mostly for my last visit. Barely saw our server (granted she had a big party table but just because you have a large party does that mean we should get crappy service?) Had to remind her for part of our order that didn't come out No offer of refills on water or soda No paper bowl to out our bones in And worst of all I got wrongly charged. Now Ill admit I should've checked it more thoroughly before I left but I was in the middle of a good time. *sigh* So that was the bad BUT Sergio to the rescue! Called the following night about the screwed up bill and was given a credit for the next visit. See how the service is inconsistent? Lol! But for now, still love this place and them tasty wings, wings, wings
(3)
Lyn G.
Came here today to watch the game. The bar side usually always has the best service but today was terrible. That guy with blonde hair (who was our server) was one of the worst. Isn't a given to give napkins and extra bowls with our food? But nope we had to ask and wait 20 minutes just for napkins. We barely saw him either, maybe once or twice. Never came to check up on us, we had to ask for everything instead. So many servers around the bar area as well but none walking around. Customer service lessons please!!!!
(1)
Gregg S.
Wild is the best.service for take out was legit and fast.
(4)
Kevin J.
Good service, good food, good environment. They advertised Sam Adams Renegade IPA but did not have any. Food came out at about the expected time.
(4)
Jodi T.
My server big germs dawg was amazing!! He learned now to be a server from the best!! Lol *cpk!! And manager Ryan was friendly, super cute, and awesome!!
(5)
Naomi I.
Sat in the bar on Tuesday night and waited...and waited....and waited...Waited to order, waited for the food, waited for our second order of wings, waited for her to bring our bill...waited for our change. Ordered 10 wings, but only had 8 in the little tray. The menu says that celery, carrots and ranch dressing are included with the wings, but she didn't bring us any, even after we asked for it and even charged us for it. But we were running late so we didn't say anything. The wings (Salt and Vinegar and Asian Zing) were good, but the onion rings and mushrooms were not good at all. They both had the same mushy batter. You need to give yourself about 2+ hours to eat here. Too bad the service sucks cause the wings were decent for 75cents.
(2)
Lei C.
We tried this restaurant for the first time last Saturday @7:30 pm 4/5/14 and the front desk said waiting is 45 mins so we said ok. We decided to go to Ross since it's 45 mins waiting & left our cp# for them to call us once the table is ready. After 30 mins, they then called and said the table is ready, so we went in and the lady in the front desk said sorry it's not ready yet, yikes. So we waited additional 15 mins standing since there's no enough chairs on the waiting aread. When we were seated, servers came to take our order which we waitid another 25 mins until our order came. The order came first w/ no utensils and waited another 2 mins, since my husband is getting irritated already, he did went to the server and ask for our utensils so we can start eating sine we waited long enough just to eat here. The food was ok not something we look forward to eating again. The price is not worrth the waiting and the food not really that good worth of our time. We could've went to Zippys w/ better food & service, yikes.
(2)
Mike T.
It was an hour wait for dinner, but we found a table in the bar. It was loud, but they had trivia machines, which made the wait for the food go much faster. The food was so good! I got Teri boneless wings and my wife got the combo with onion rings and honey BBQ wings. Even the mini corn dogs were also very good. We will definitely be back!
(4)
Adrienne A.
Updating my review upon returning about a week later and getting a different server. We were seated in the bar area for MNF. We had an awesome server, Anna. She was great compared to the last service we had from Sabrina. She was attentive, always made sure our table was doing okay, and had exceptional customer service. Customer service is a huge thing for me. Even with the okay-food, I would definitely return for the lively atmosphere and good customer service.
(4)
Cindy L.
Front desk or greeters worst ever. Especially the guy with the glasses. I mean the greeters are first impression and if they're bad , imagine the servers. Walked straight out and not coming back to this one. Waikikis better service.
(1)
Emz C.
I am a spicy spicy wings fan and my 1st time going to BWW was about a month ago... Since then I can't get enough of it... Love this place and each time I ate in the staff was awesome!!! Can't wait to go probably this Sunday :)
(5)
Misti C.
Nasty....Nasty.....Nasty! I ordered my wings well done and they were barely cooked. The skin was all slimy and the sauce just slid off. Our baskets of fries were more like the individual portions. The fried pickles were ok....The boneless wings were pretty good, but who can mess that up? But it's $100 lesson learned. It's back to The Shack or Hooters for this group.
(1)
Jennie H.
This location doesn't have the best of ratings, and there are a lot of complaints about service, so I thought it important that I review TODAY the amazing service we had from Henry during our lunch! My husband and I have NEVER been to any BWW location, but my daughter, who is visiting from Alaska, insisted we HAD to try it. That coupled with multiple friends instagramming photos of wings led us here today. We found parking down near the food court, walked over to BWW, and were seated immediately. We were quickly brought water and other drinks were ordered for my husband and kids. Shortly thereafter, our order was taken. Our appetizer (fried pickles--yum!) came out quickly, then the rest of our food came before we had even finished the pickles. The food was nothing to write home about (the Thai Curry wings were pretty salty but tasted okay...I had a hard time with them being labeled as "Thai" when it was yellow curry powder used...it's just not what I think of as Thai curry). My husband's "Blazing" wings were good--spicy enough to clear my sinuses after one and leave him watery-eyed after eating a plateful. The food was fine. Salty, but fine. HENRY, on the other hand, was awesome. He was super attentive, friendly, and never left us wanting for service. He was funny and kind, and definitely made our lunch experience exponentially greater. THANK YOU! OH, big plus? They accept ID cards for 10% off the food bill!
(3)
Abby W.
Amazing service! We had a party of 12 and did everything they could to get us seated ASAP for my husband's bday. The servers were so nice & quick at the bar area and the dining room. Food was yum like usual and we always had full drinks and plenty of napkins. Definitely coming back to this one. So thrilled we don't have to go to Waikiki anymore.
(5)
Gin N Juic E.
Today's word of the day is "baffled" Used in a sentence: When I went to the opening of this "B Dubs" I was baffled by the fact that I received a bone in wing amongst my boneless wings. When this recent addition to the chain opened up I went with a friend of the female variety who had never been to one vouching what a wondrous time can be had there. Upon arrival the hostess deliberately ignored us and let her coworker address us when she was finally free. (Boy some people just need a nice punch to the throat sometimes) once seated out waitress seemed often short with us and generally disinterested in helping us. We got out order 15 boneless wings and cheese fries. The fries were barely warm and the cheese cold like when you get a burger at McDonald's and they think the heat of the patty will melt the cheese but doesn't. The wings ha almost no sauce on them and were basically dry. Of them the last piece had a bone- CrrrrrrrrUNCH - Hooray for mediocrity! So after looking like a jackass for vouching for this place we left. Since then I have been back and they have improved adequately enough to get my return service. But still.. Baffled
(3)
A... M.
First off, out of fairness, we were warned that the kitchen was backed up and food would take an hour to an hour and a half. Fine. It was NBA final game #2 so we figure we could wait. I am all for understanding, especially since I come from a food service background... But when the table next to you sits down half an hour after you did and gets their food before you... Something is wrong. We had ordered nachos, chicken tenders, wings, and fries. We didn't know that fries came with the chicken tenders (apparently neither did the server) so it was hard for me to fathom how we got that order of fries with the tenders forty-five minutes before i had to ask and remind about my fries. One thing for sure, though, is that it was consistent. The chicken tender fries were just as CRAZY salty as the side order. Not just too salty... But WAAAY too salty. Like batshit insane salty. I would've told them but there was no one around for me to tell. The servers were all standing in the corners in groups of three to four talking story... Or standing along the walkway watching tv. I had heard from EVERYONE that service was crappy but I guess I'm a glutton for punishment. I figure cause the place was new or something but it seems like its the entire system of order that's to blame. No one just seems to care enough over there. Just saying.
(1)
Hiro I.
First time and I liked it! Got the signature buffalo wings with the dry rub and it was very tasty and chicken was moist. Lot's of varieties to choose from so I need to go back and try the other flavors they offer. The place was packed so they must be doing something right.
(4)
Synjin P.
Lately we've been coming here on Tuesdays (50% off traditional wings) to catch the games and play some darts to follow. All I gotta say is Parmesan Garlic! Most def one of my favorites and I recommend this to any other people who can't really handle too much spicyness like myself. Thai curry, Asian zing and the teriyaki flavors are also a plus.. The atmosphere is pretty chill but does get loud when there's games on tv like any other sports bar. Service has actually been pretty decent with constant check ups with our table and it isn't like they take forever to bring food or drinks... I have to comment on the dart boards because darts is what we do... Anyways it's located pretty much in the center of one of the major walkways to the bar area towards the back so people constantly walk in front of the dartboard not realizing they're in the middle of the firing zone! Absolutely a head scratcher as to why theyd arrange it like that but oh well it's no ones fault except the architect or whoever designed the layout of the place but it had to be talked about. Other than that, go and try it!
(3)
Ashley N.
Nothing like the service in the honolulu store. Sat down and watched 3 tables get served before us that sat down after us...after 20 minutes, a girl took our order AFTER we complained that our server hadn't even come to see us....the tables were filthy and had no menus on them...if you want service go to honolulu...the service and lack of cleanliness is going to bring this place down over time...and it smells like dirty dish water.
(1)
Benny P.
Terrible!!! Though I appreciate you getting my New Castle beer all the way from England!!! It just took way too long to get a drink. Staff was very unprofessional. Need more mature staff.
(1)
Cow Dog L.
Okay, so I am one of those Yelpers compelled to comment on the outliers--either really good or really bad. So sue me. Go to this place if you only drink beer, soft drinks or water and love fried food. Food was what it was--it's a chain. If you drink anything else from the bar Caveat Emptor. I apparently ordered the amazing shrinking martini. Each successive drink was a 1/2 oz shorter. The drinks also had very limited effect and didn't taste like the call drink I've been drinking for the last 25 years, so it's not like I don't know the difference. After we mentioned to our server the remarkable evaporating drink, he brought it up to the manager (this would be 6.24.13 at 6p). My co-worker also spoke to the manager. My other co-worker pointed out there was lip stick on the glass (I was wearing none) and the server took the drink back to be replaced with a new glass and drink (I was half way expecting barkeep to pour old drink into new glass.) Then get this, I *watched* the bartender pour two shots from *two different* bottles to make the replacement drink. Who does that? Then, only our server was spoken to by the manager (body language by manager and dejected look by server spoke volumes.) Like somehow he poured the drinks or washed the glassware?!. We asked our server if he was okay and he was cool. Didn't throw anyone under the bus. Just so happen, a family member of one my co-workers works there! Ah, hope for customer service correction. Nope! He speaks to the manager and the response comes back as "server must have spilled the drink on the way to the table." Really? Beer can make it to the table consistently filled but noooo, not the martini which can be so easily doctored. This placed smelled like Buffalo alright. Buffalo CHIPS. Never going back. Too bad, I really enjoy spending on good food and good times.
(1)
Keola L.
First time to eat at this location, called ahead to reserve a table for nine, go there ten minutes before our scheduled time but was seated 15 minutes later, got to our table and the waiter didn't place any utensils or napkins, came back to our table to get our drink order and after that he never showed back at our table for another 20 minutes to take our food order because I noticed that he was serving other tables and running around with out his brains, before we were seated I can see and hear the manager talking to another male employee about how the seating arrangements were not properly formed. Our food came out in 25 minutes, the food was tasty and good size portions, a little on the cold side on the wings which could have been the sauce they place after an order is made, price somewhat on the high side, aloha.
(3)
Lindsey W.
Absolutely the worst dining experience I have ever had. Went in with a few friends. We're sat at a dirty table. Then after ordering drinks we waited 20 minutes for our drinks and to give the waitress our orders. Once we put our orders in they brought 3 of the orders out but then we had to wait 30 minutes for the other 3 orders. Meanwhile we all had empty drinks for over an hour. We had to ask another waiter to look in to it, because we hadn't seen ours in 30 minutes. However when ours did come back she was rude and not at all friendly. Just drive to Waikiki or go somewhere else
(1)
Andrew U.
Eat here before seeing a movie sat at the bar for faster service and that's what we got in and out. Try the Asian wings pure awesomeness also $3.99 beers on tap bartender was friendly.
(4)
HiLife B.
Always a regular here no matter. I do admit I have a tip system going and I do tip according to the server, it goes from 10 to 15 for a 30 to 40 bill. But sometimes I do see other people tip crappy with a high bill. People need to understand that the servers work hard for there money and they do make a living from there tips. When u tip low on a high bill it's a disgrace to the server when they work hard at a busy place. If u don't got money then don't come here because I see a lot of servers working hard. Put urself in there shoes and see how they work. What a disgrace for people who come in and don't tip there waiters more than 15%.... Stay home and drink by urselves!!! I got ur back BWW!!!!
(5)
Melissa M.
The wings are pretty great! & I love that they have bud light lime! No one ever has that... But I don't like the seating in the dining area, it feels like you're sitting with everyone... Definitely prefer sitting in the bar area... But other than that, it's a great casual place to watch a game & have a beer... Customer service was pretty good too
(4)
Wilfred L.
Went here on a Saturday at 4pm thinking that it would be less busy.....so wrong. Had several games on & had to wait 6 mins or so to be seated for a party of four. Didn't take long to order, or get our food which came out all at once. Had the typical fare that you can expect at a sports bar: Wings, fries, nachos, onion rings, mushrooms and chips w/salsa. When I come back, I plan to try the different flavored wings that they serve as well as maybe try one of their burgers. If you like watching sports, having loud music in the background, and love wings....this is a definite place to try. Parking sucks, but its worth it.
(4)
Kim D.
If you're hungry on a Tuesday or Thursday night then don't bother thinking you could go to this BWW the wait to get a table is ridiculously long and then once you get into the restaurant you wait another hour to get your food.
(2)
Mr P.
After reading quite a few negative reviews we decided to chance this place for lunch. We were promptly greeted by a friendly face (1star). Waitress took our drink order, explained the menu after asking us if this was our first visit(1star); returned with drinks, took our order (1 star).. Food was as expected ( no additional star); probably the best onion rings we had in a while. Waitress checked on us a few times, refilled our soft drinks without asking, brought take home boxes, check delivered and picked up promptly ( 1 star). We hope our next visit doesn't disappoint.
(4)
Mimi A.
Grabbed lunch with family. I always get the mango habanero; got some garlic parm and nachos as well. Server was kind. The place was really cold though, AC was blasting. Great place to watch a game, as far as wings, I prefer Wing Stop. And I've got to say, I like the Waikiki location better.
(2)
Ebonee B.
Wow very crowded!! Food was great. Waiter joe was awesome! Only down fall was there was this game behind our table that lights up when people play its so bright our table was like a spotlight! Kinda embaressing. They need to move the game from being that close to people eating.
(4)
Debbi Y.
I decided to come to BBW because I LOVE the mainland location and I am in Oahu for a business training session. I'm glad I didn't read the other yelp messages before I came or I wouldn't have showed up! Those people are HATERS!!. I found out from the hostess that this BWW has recently opened, so the kinks are being ironed out!!! The wait wasn't too bad. The food did take awhile to get to my table, but it wasn't cold. In other words, the kitchen needs to COOK FASTER!! I will say my server, Summer, needs to smile and look like she wants to be there. Girlfriends got attitude! In regards to ALL the other problems the other yelpers have posted, I saw none of that. ALL other servers, except Summer, had smiles on their faces and where doing their thing. All in all for a new restaurant the food is just as good as the mainland, so I would come back.
(3)
Emily H.
Slowest service ever! Why? It takes forever just to get a drink. It's bad. We've been to this one 3 times and each time it is the same. The staff seems very nice just very very slow. Always check the bar first. Seating is usually available or quick to open up. It's brand new but I feel it is dirty. I hope someone in charge reads this and does something about it. If they had faster service, they'd have faster turn around and people wouldn't back out of a 90 minute wait. Get it together or you're gonna fail!
(1)
Carina T.
We were seated quickly and the service was awesome. The different servers checked on us throughout our meal. It's great to have good service l!!!
(4)
Brian V.
I love BWW, but a $10 cover charge just because they're showing UFC? No thanks. Dirty Lickin' Chicken is only 3.2 miles away and it's almost as good.
(2)
George T.
The best wings around! They have a huge variety of sauces from mild all the way up to their hottest blazin' wings. The wings are juicy and there's a lot of sauce on the wings. Other places skimp on the sauce, not here. If you love wings, beer, and sports this is the place for you. If it's too crowded, I just order my wings to go. Absolutely LOVE this place!
(5)
Jerico P.
Ok. A-OK. Give them a break people. The excitement has built up for a long time for this place and you knew you'd wait a long time for your grub. Don't take it out on the servers because they really bust their butts there. In time, when more staff come to the rescue, it'll get better and you'll definitely go back again. Wings. Beer. And whatever they call entrees are all priced well. Then watch a movie next door to sleep off all those guiltless calories. Yay.
(3)
Brenda L.
My husband an I went here tonight. The wait was a little long so we took a high top table at the bar. There was open seating Im glad we did our waiter Keola was awesome very friendly an attentive to our needs. He made sure our glasses were never empty an napkins always available. Food was great. We will be back.
(5)
Sweet S.
Bad service. Wings suck.
(1)
Tenko A.
***this would be a 5 star review for the bar side and the servers keola aka lance and brittany!!! However, the server named ken, ruins the rating cuz he deserves 1 star at highest for his terrible service!!!*** Good: lance aka keola is one of the best servers ever! note to everyone: go to the bar side! he checked on us many times. he gave us awesome customer service! he could teach a thing or two to ken about customer service! thanks to keola, i give this 5 star rating. he is a prime example of how servers should be! as for the rest of the service here...it was terrible dining in...ken should not be a server...however, the second half of our party who was in brittany's section said she also deserves 5stars for her service...so brittany you get 5 stars too with keola! these two were on it with customer service. if you go here, ask for one of these two. Keola and brittany scored massive tips from us because of their service. Bad: The server named ken is by far the worst server ever! He's so slow and needs to learn to prioritize and he needs to learn to be more productive. He needs to learn to tend to his customers before cleaning tables. He would make eye contact then walk the other direction to clean instead. How hard is it to bring drinks to a table after taking our drink order? He wasted so much time. He forgot drinks. He forgot food. We asked for 2 waters and a coke twice and he forgot the drinks twice! Oh i'm sorry i'll get those for you...walks away to start sweeping...He didn't even serve his own table! Other people had to serve us. Keola and brittany were two of the ones that helped us. He didn't even know his food went out. He was surprised we got our food! And the first basket of fries were cold! He let them sit too damn long! He forgot our ranch dips and never refilled drinks unless we asked him to come to our table and then he would forget the drinks again. And as we were gathering our cash ti pay for our bill he hovered by our table watching us count! How rude! Who does that?! He needs to be trained! He wouldn't even check on us. It wasn't even busy! This guy needs to start from the bottom. As in dishwasher, busser, runner. Then maybe server. But as of right now he shouldn't be one! Ken got zilch in tips because of his terrible service. If he is your server request for someone else.
(3)
Rex C.
Service is not too bad.. Especially reading the reviews..wings were exceptionally good and the service was ok.. I ordered the Parmesan wings which was really good with ranch dressing... Overall if you like watching sports this place is awesome.... The tv's are huge and placed very well..if you want to watch sports events this is a good place
(4)
Tyler G.
Terrible place to eat, the Waikiki one is much better with great service. Our experience was horrific; we waited for over an hour to be seated. No one even asked us if we needed anything while we waited. Once we were finally seated all our orders were mixes up also the check at the end was completely mixed up as well. My food came before my drink, which they also failed to even give us water. The very last meal to come was the four year old boys who was at the point picking off our food. They clearly need new employees and/or better management and training. Going out to eat should be a relaxing and fun experience and sadly this was a nuisance. I will not return to this Buffalo Wild Wings ever again, I will however continue to go to Waikiki since the service there far surpasses this currently reviewed one.
(1)
Deni P.
Extremely bad service... On Saturday 7/27/13 We first got there & was told by the hostess the wait time is about 45min-1hr.. So we went to the bar... 2 seats @ the end of the bar was open (the end where all the servers brought the dirty glasses & empty bottles).. Our 1st bartender was attentive & we ordered 2 beers immediately... We started looking @ the menu & she came back to see if we wanted to order an appetizer while we looked over the menu... So we ordered the fried pickles (YUM!!) & it came out pretty quickly... Here's where the bad service starts.. Our 1st bartender got off of wk, so now there's 2 bartenders & a bar back... We were done w/ our pickles & my husband was done w/ his beer... The bartender took away our empty basket thing & didn't ask if we wanted anything else.. Then the bar back took his empty bottle, still didn't ask if be wanted another beer... 10 min goes by before the bar back comes back & asked us if we wanted another beer... Still not asked if we wanted to order food... They all would congregate around the service well & they all were constantly taking away dirty glasses & empty bottles from in front of us, but not once did the bartenders ever say anything to us.. Until I put my credit card to pay on the receipt cup (@ least 6 min later).. Oh then they said thank you.. We would have spent another $46 (@ least) & tipped good (@ least $25).. But the service was so awful, we couldn't stand to be there for another min... Didn't even leave a tip... All the TV's were awesome though!! Guess we need to try the one in Waikiki...
(1)
Lateaf T.
Both this one and the one in Waikiki are terrible! They get a crowd because there are very few places that carry the event like they do! The service is poor and the food is even worse! Especially since its basic food items. If you think I'm lying try for yourself.
(1)
Lani R.
I came here for lunch and the food was ok . I think it is overpriced for frozen deep fried food. But the atmosphere is worth it. The service was Amazing our server Summer did a great job and very attentive to our needs.
(3)
Edgar C.
If you don't care about waiting for over 1 hr for an appetizer this is the place to go. In addition if you voice your concern took the manager it will only fall in deaf ears. I have plenty of time on this island but it will not be waste at this location.
(1)
Rudy S.
Call in order 15 min. Was surprised about the more than $1. Per piece of wing. 18 pieces total $21.+. The chicken had 0 flavor on its own which is the way I like it. I guess with all the sauces you're supposed to dip it in. You would never know how bland they are maybe half the price and I can do my own seasoning or just go to bobs at stadium mall larger pieces and wonderfully seasoned Pretty disappointed
(1)
Beth W.
This is my first time at this location. I've been to many on the mainland and have no complaints on this location. My service was fast and my food was good. I had the boneless in mild and its the perfect amount of heat for me. I don't like really spicy where my nose is running and my lips are on fire haha. So it was good for me personally. There is a lot of parking compared to the Ala Moana location.
(5)
Sunny L.
Well, WHERE do I begin about my disappointing experience on Father's Day! First of all since they don't take reservations you have to WAIT and WAIT and WAIT!! WHY they don't take reservations for BIG parties of 10 or more is beyond me. We get there at 5:30 and they tell me the wait is hour half or so because they have a party of 22 they need to seat first! I say ok, and grab a buzzer and walk to the ladies room. On my way to the back area I can't help but notice how many EMPTY tables available! I look out the front door again, line is out to TOKYO! hmm.... so after waiting about a hour and 15 minutes, we finally get seated. They proceed to seat us (5) on a table that seats actually 4 tightly , AND we needed a space for the baby chair on top of that. I ask the waitress if we can have a bigger table since this OBVIOUSLY was not going to fit us! She looks as if I asked her for a pint of blood! Since there was a empty table right next, I told her just join the two tables! We ask for a high chair, but they are OUT! hmmm... I counted like 3! wow! you would think they would have just a few more! whatever, we settle for the sling net that you put a baby carrier on. ( didn't seem too sturdy to hold a 25lb Sole baby, so we had to reinforce with a chair under!) we ordered our food , waited about 45 min , the waitress comes back and says they made a mistake on our order, if we still want it or we will have to wait longer since the kitchen is BACKED up! Uhhhh EXCUUUUSE me?... we already waited almost a hour by that time and my daughter & BF was almost DONE eating! we just told her we would take the order already, ( STARVING ) which by the way, don't bother ordering the boneless chicken, so not worth it! about the size of little chicken Mc.Nuggets! I was soooooo DISSAPOINTED ! We didn't even get our fries , they said it was coming when we were almost DONE eating! LUCKY for them it was Father's Day , I didn't want to see my husband dig a hole and HIDE if I asked for the manager to complain! They were LUCKY to even get a 10% tip! what a HORRIBLE first time experience! The worst part... the chicken wasn't even that good!!! I LOVED the other location in Waikiki, and service was absolutely BETTER!!! Maybe they need to TRAIN a little more before I re-visit! That is all!
(2)
Jeremy B.
Worst service on all of Oahu. So bad it was comical. They ran out of clean forks... The servers ineptitude was legendary, coming back to retake the order four separate times and subsequently serving the wrong dishes. The food was Luke warm when it finally did arrive. We will never go back.
(1)
Philip U.
my niece wanted to enjoy her 16th birthday there & we had a party of 16. we checked in and they told us it'll be an hour wait.... three hours later we were seated... nuff said... if they told us in the beginning that we'd be waiting for over an hour, we would of left... once seated, service was slow... orders was getting messed up. drinks late... uuuugh...
(1)
Heather P.
Very good customer service! We had Laurin for our waitress and she was very nice and professional!! The food was awesome and we are guarantee going back soon!
(5)
Laura R.
Sorry but the wait was not worth it. The only reason I waited that long was for my wonderful husband and it was father's day. The basketball was on but it was a blow out so there must have been a lot of drunk people there for them to stick around for the game. Anyway, I don't understand why they let people sit there and NOT eat just so they can watch the game. To the food: We got the nachos. GROSS! That was canned chili on top with some rank cheese. The nachos were inedible for me. The breaded mushrooms are just breading. We had 4 without anything in them. So we replaced them with the fried pickles which were good. My daughter loved her kids cheeseburger so she was happy. I ordered a Buffalo Chicken Sandwich but got a wrap. I usually wouldn't care but I don't like wraps that much and cheddar cheese with buffalo chicken is GROSS. So I asked her to get me what I ordered and I asked her to remember NO TOMATOES. She came back two times to the table to ask me if I was sure I didn't want tomatoes so I just told her tomatoes were fine. She came back with a fried chicken sandwich with no sauces at all on it and some swiss cheese. I was like "Is she serious right now?". I told her i didn't want it and i just wanted to see the manager. I told the manager what happened and he said he would replaced it but at that point, I just wanted to leave. We were there for THREE HOURS. While we were waiting for the check, the manager came out with the sandwich I wanted, to-go, that he said he made himself. He also took it off the check. For the manager being so nice and diligent, I gave this place 2 stars. My husband was also happy with his food, helping the stars. I might give this place a chance in a few months when they get their stuff together but I highly suggest not going here in the meantime.
(2)
Earl Bryan D.
The girls that work the front sitting people are freakin RUDE!! Service with a bad attitude what kind of place is this? Plus they got my orders wrong. If there was a no star for yelp theyd get it. Ill say it again RUDE!!!
(1)
Felicia D.
Disclaimer: This rating is based on service alone from one experience. Food, convenience of location, and ambiance would get a total of like, 2 stars (the latter 2 make up for the mediocre, high-priced food). Sorry, but bad service discredits any positives your business has to offer. I'm in marketing AND in the service industry, so I say so. Our waitress last night, who should be thankful I'm leaving nameless for this review, was rude from the get-go. We sat in the open seating bar area because the wait for the dining area was long as usual, and we were hoping to catch a movie next door in a couple hours. We weren't greeted, just given menus and asked what we want to drink. We ordered some drinks from the bar, which sat in the well for a while before making it to our table. When the drinks came, we ordered our food and asked to keep a menu - because we were hungry and probably would have ordered more had we been assured we'd actually get it in a decent amount of time OR if she had come back to even ask if we wanted anything else from the menu we ASKED TO KEEP. Duh, girl - that's why we kept it. We had to flag down other waiters all night because ours never came around unless to bring something we requested from someone else. Our water glasses sat waterless for about a half hour before we asked someone else to help us. My empty Bloody Mary glass sat in front of me the entire night. This was the fun one. My side of Mac & Cheese was cold - like straight up coagulated cheese cold (which was ironic since it came with a "Caution:Hot" sticker on it. I NEVER send stuff back because I know how irritating it can be, but they weren't too busy and that sh*t was disgustingly cold. I asked another waitress if I could throw it in the microwave - and I even apologized for asking. Our waitress brings it back 15 minutes later, so of course, even if it was in the micro, it's now cold again. My boyfriend stops her and lets her know it's still really cold and I ask her to just pop it in for 30 seconds and bring it right back - and I even apologize again. Her response? "30 seconds is nothing, but okay. Our microwave isn't like yours." Um, WHAT? Neither is your attitude. Then trick, put it in for 2 minutes. Do what you gotta do so that you don't bring me cold food for a THIRD time. On your period? Boyfriend broke up with you? Not my problem. Call in sick or get a desk job with minimal interaction with society.
(1)
Natasha T.
My dine-in experience tonight at the Pearl City location was absolutely horrible. I've been here a few times with great service and didn't have a problem until tonight. Our server was extremely rude and inattentive. For starters, I ate with 3 other people and not once was our water refilled, and our friends order was incorrect. (The server never came back to fix the incorrect order.) My husband had the Jamaican Jerk Chicken and it was WAY too spicy, so he kindly asked to have a plain burger instead, as he was in pain from the spicy sandwich and couldn't eat it. Our server was visibly upset and very reluctant to give a replacement meal. We waited on him while he hung around and talked to other workers, and he even told us he's busy with a bigger party, so he wouldn't be attending to us as much. I've never experienced such incompetent service! To top off the horrible night, he gave so much attitude and practically hovered over us, trying to see how much tip we would give him. Needless to say I'm very hesitant to come here again, and my friends (it was there first time there), will never be back. ****I must also add, I NEVER get a buzz from their mixed drinks! They are really light handed on the alcohol. Keep in mind, I'm a 90 lb. girl and it doesn't take much to get me tipsy. Fail.***
(1)
Erick L.
I finally gave this place another chance, I was really surprised that they stepped up their game. The service was pretty good, no looking around for the wait staff when my beer was empty, extra napkins without asking, and the dude helping us was very helpful and informative when we were ordering wings. Im raising my rating to 4 stars and I will be a repeat customer. Good Job Wild Wings!
(4)
Vicky T.
It seems like a lot of the chain restaurants tend to lack customer service. Most of the times we come here, the hostess says it's a 5-10 minute wait but we always wait longer. The last time we went, she said 15-20 minutes and we ended up waiting almost 45 minutes before we just gave up and left because we were going to be late for our movie. Some of the staff is friendly and some are not. We've had awesome servers who apologize about the wait for seating and food while others who act as if you're asking them for too much if you need silverware or a refill. The food is good. I'm a big wings person so at least once a month, me and my husband have to come here. We love the spicy garlic wings and fries. Plus they have sweet tea! Which a lot of places don't have here. Overall, the food and location (you only have this one or the Waikiki location to choose from) are the best things about this place. But some of the staff could use a refresher course in customer service.
(2)
Michele C.
Worst service I ever had! Waiting years for our food and drinks which wasn't even Hott anymore! When they brought it they brought the wrong order..my food had bugs in it. Waiting for the check forever. Waiting for our cards to be taken forever. I was so fed up and talked to the manager who did absolutely nothing to apologize. Don't waste your time and money! It's horrible. All of my friends left a 0$ tip because we were so dissatisfied..we were about to walk out..
(1)
Amanda M.
I called in a pickup order because it was Saturday and I knew the place would be packed. They quoted me 15 minutes, so then I left the house. It took about 20 minutes to get there. I got inside, waited about 5 minutes to get rung up. They brought out probably 6 other take out orders and while a waiter was checking on someone else's order I had then check for mine as well. By this time I had been in the restaurant for 20 minutes. The guy then came back and told me they were waiting on my fried pickles. 10 min later my order was ready. So when I was quoted 15, it actually took 50 from the time I placed the order. I was very dissappointed. The thing that made me the most upset is thale fact that I say in the restaurant for longer than I was quoted for the entire order to be complete. I didn't even order anything extravagant, just wings, wedges, pickles, and coleslaw.
(2)
Roseanne R.
09/23/13 Waiting time was pretty decent since it was Monday night football. I think it's pretty convenient that you can give them your phone number and they'll text you when your table is ready. Our server was Joe. His service was really good. He checked up on us and was really friendly. We ordered traditional wings, (20 wings). Honey barbecue, Parmesan garlic, chipotle barbecue, and mango Habenero. Out of all those I really loved the Parmesan garlic flavored ones. We also ordered onion rings and cheese curds. They were both really good. For drinks we both ordered mango lemonade, trash cans, and Jameson. The food was good. The service was great. All in all loved the experience. Great atmosphere as well.
(5)
Precious T.
We went here last night. It was my first time going to the location in Pearl city. We sat by the bar because we didn't wanna wait an hour for a regular table. We got to our table and we weren't even given menus or anything. After about 10 min, my friend decided to flag down a waitress for menus. She was so rude and she gave us attitude. After about five minutes after getting our menus, our waitress finally came to our table. She wasn't very friendly. She gave us that "I don't want to be here" attitude. I'm giving them three stars because our food was fast and we got out of there right away. I honestly rather go to the Waikiki location.
(3)
WW I.
2.5 stars Went there during lunch time during the week so parking wasn't a problem. The place is smaller than I thought it would be but I was pleased with the amount of LCD screens that they had. No free wifi so that's a bummer. I had the mini cheeseburger sliders for $9.49 which was OK. Two sliders is barely enough for lunch but I guess that's why it was a special at that price. The fries were good. The wedges were disappointing. Some friends had the mango habanero wings which get to be real hot after 5 wings so order with caution! Tuesdays are 75 cent wings but you have to order in quantities of 5. The nachos wasn't that special nor was the mozarella sticks or fried mushrooms. If I was really into wings I'd go there on 75 cent Tuesdays but that's about it. The wings look better than Dirty Lickins in Aiea but that's not saying much.
(2)
Samantha D.
They quoted my husband and I a forty five minute wait and we waited anywhere from 25-30 minutes which wasn't terribly bad for wing night on a Thursday at six o'clock. HOWEVER, after waiting to be called they sat us at the tiniest table I have ever seen in my entire life. Not only were we at a tiny table with only enough room for your elbows; they sat us next to a noisy party of four who kept clapping and screaming to the top of their lungs. My husband and I politely asked both the hostess who sat us and our waitress three times if we could be moved to one of the FOUR EMPTY tables across the room. They all quickly assured us that the only way to be relocated would be to leave and wait another 45 minutes. I found this absolutely ridiculous and it ruined our meal. The food came out fast and if it wasn't for that I would have gotten up and left. Very disappointed with their customer service. The food was good.
(2)
Miranda K.
I've gone to the new Buffalo Wild Wings twice in the last month because my coworkers picked this place, but never again will I just go along with it...here's why: Earlier this month about 8 of us went there after work for some drinks and wings. I ordered a margherita on the rocks and it came to me tasting purely of sickly sweet mix. I could not taste a bit of tequila in there, and it was hard to finish because it was so sweet. I asked our waitress, Tifa, for my next margherita if she could ask to use less of the mix so I could taste some alcohol, to which she obliged - and my next one came out still quite sweet, but at least I could taste some tequila. Forward to the bill - she charged me for a double... I didn't ask for a double, she didn't say she was going to ask for a double or charge for a double, the drink still kind of sucked, and yet I was now paying for a double. During this visit, Tifa had told us about the Wings challenge. She made it sound like a wildly fun time, with pomp and fanfare. An announcement is made in the big dining area as the wings are brought out so everyone can watch and cheer. Winners go home with a free T-Shirt touting their skills, and their messy post-win picture goes up on the winners' wall with their names. There are many competitive people in our group, so of course word was spread around the office, and more and more people joined in on the competition - so the date was set for the challenge. On Challenge Day when we announced to our waitress (Tifa again) our intentions and she brought waivers for everyone to sign. It included the basics -you may not sue BWW if you die, etc. Standard stuff. The last contest rule listed was something like, "Contestants who complete the challenge will receive the Spicy Buffalo Wings Challenge Reward."It is very clear, winners WILL RECEIVE REWARD. We sat our 6 competing crazies at one table so we could ogle at them all in one place, and the wings were eventually brought out with no fanfare whatsoever except for our noisy coworkers. To time the 6 minutes our waitress stood in the corner unceremoniously with her iPhone. As people finished the 12 wings there was no judging of whether the bones were licked clean or not, just "ya uh huh you got it." After the six minutes was up 4 out of 6 contestants had completed the challenge and they were saucy messes, who looked relieved to finally get that over with. Was there fanfare? No! Our waitress disappeared and we though that she was going to get the official camera. Nope! Perhaps grabbing t-shirts for our winners? Nope! She comes back and quietly says, "Okay, so for the winners, if they want they can buy the winner t-shirt." BUY? Like....give you money for what I just scorched my mouth to earn? "Ya...$10" INCONCEIVABLE! We all were in an uproar - lured here under false pretenses. Even in the waiver it said clear as day that we will RECEIVE (not have to pay for) our reward. We already knew we had to pay for the wings even if completed...but the shirt? Really? And then we get this piece of shoddy news, "Oh and we don't have a Winners' wall, but I can take a picture for you with one of your phones." NO IMMORTAL COMMEMORATION IN THE RESTAURANT? ANNND we must PAY for our Shirt? Well, I demanded to speak to the manager so I could reference the waiver they signed (as one friend smartly took a picture of it) and she proceeded to explain to me that this BWW is a "franchise" and the picture/tshirt/name on wall deal is a "corporate" thing. And how the heck are we supposed to know that? Our waitress obviously didn't know what's up because she's the one who gave us all the false information that founded this event in the first place. And does it say BWW FRANCHISE outside on the door? No! How the heck are we supposed to know the subtle differences between the two? The yellow winged buffalo and BWW adorn every inch of this establishment, you can't tell me these are now two completely differently functioning entities. The manager (Kim?) who was not apologetic at all, did finally concede to giving shirts to the winners for free "at a loss to them" which was fine, until they came back to say all they had was S and M and that would only fit two of our winners. She took down the numbers of the other two so she could "when the shirts come in"...we won't hold our breath waiting for that call! In conclusion, due to the gross margherita, crappy service (I didn't even have room to yammer on about the wait, and simple stuff like not bringing the fork out when you bring the salad out), major misinformation, crummy attitudes and apathetic costumer service, I will NOT be returning to BWW.
(1)
Bryan H.
Service was ok until major bullshit went down. They didn't want to serve us saying we drank too much. Which wasn't the issue. Way too much attitude from the server and management. Never will go back again. BS!!!
(1)
Darci N.
Came here on two separate occassions. Once was with friends to drink in the bar and snack. It was a great idea since it was a Tuesday where all wings are $0.75/piece. So I was a happy camper that night. The second occassion was dinner with my other half. This time we sat in the dining area. We ordered some chicken wings and shrimp poppers, I thought it was plain. I had the teriyaki chicken wings... I loved those. We also ordered the flat bread pizza, I've had better. The service is superb, the atmosphere is very sports barish but great! Would I go back, yes for the bar only!
This rating is purely about the lack of customer service. Our server was Jenn. Forgot multiple drink orders. Food was cold. Not very attentive. My drinks seemed to be watered down. I don't blame our server but it doesn't help. My review seems consistent with everyone else.
(1)
Jennifer M.
I don't understand why people are complaining about having to wait. This location just opened...HELLO!! It's going to be BUSY!! We decided to go on a Monday night. The wait was around 30mins so we decided to head back to the bar and look for a table. This place is really big and there were a lot of tables/bar seating. We secured 2 seats at the bar and were quickly served a drink and our apps and wings were ordered. There are a ton of TV's!! This could easily become our new place to go to watch the fights. It did take about 25mins for our wings to come out, but our apps were seved w/in 10 mins so the wait didn't bother us. Plus the place was packed and I'm sure the kitchen was swamped. Overall, I like this location for BWW. It's nice not to have to drive all the way downtown. Plus there is a ton of parking! Word to the wise, and I would think this goes without saying....buuuuut, if you have small children, just wait for a table. Don't bring them back to the bar and then complain about the noise. And if you're not willing to wait then find someplace more kid friendly. Sometimes being a parent means that you can't go to all the hot spots with your kids in tow.
(4)
El A.
Perfect place to grab a drink after a long day of work! The burgers are really good and the restaurant is kid friendly!
(5)
Larry C.
Went to the Pearl City Buffalo Wild Wings (after a horrible experience in Waikiki) with my team from work. Just let me say this experience was the exact opposite. We went on a relatively busy Wednesday night, lots of large parties doing their fantasy drafts. We were seated within the time allotted by the hostess (a little but of a wait, but definitely acceptable in terms of the volume of customers they were doing). After that the service was pretty on point. Ziah our server touched the table often, and made sure no one's drink was less that half full. Having hot wings, this is a definite plus! The rest of the servers and managers were quite busy as well being very attentive to the large groups, moving tables, and grabbing chairs as draft parties came and went. Bottom line, great food and service!
(4)
Berneta A.
People in Hawaii don't really watch Ice Hockey, but I'm a huge Boston Bruins fan and the fact that my team made it to the Stanely Cup finals this year warranted me finding a bar to watch it in. However, where would that be in Pearl City? My friend who is also a huge Chicago Blackhawks fan wanted to catch the game at a bar, and the new Buffalo Wild Wings was the best shot. When we arrived, the game wasn't on so my friend asked about it and told them it was a really important game (game 5) and they were really cool about it. They put the game on the main two TV's above the bar, and on every other TV in that area (they have so many TV's-this is going to be a great place to catch the NFL season) and also set the audio for the bar to the game! Huge win and it attracted more Boston and Chicago fans. I had a great time, it was almost like being in Boston again. It was surprisingly quick to get a table on a Sunday Afternoon and service was also fast. Our server, Jenna was attentive, came around a lot, she wasn't too friendly, maybe because it was so busy? I also think portions at the Waikiki location are bigger. Minus one star for the parking situation. Park on the Sam's Club level or lower and expect to wait 10-15 mind blowing minutes to move six feet as your progress to get out of that hellish parking lot. If I could walk there I would have.
(4)
MJ S.
I think it's ridiculous that they couldn't seat us right away when the dining room was almost empty. In the meantime one of the workers gave my daughter one of those ridiculous "Sauce Boss" crowns which she loved so I couldn't be mad. Anyway we waited 20 minutes for a small order of wings, mac & cheese, chili con queso, and pepperoni pockets... Our server was really nice but why swing by to tell us "your food will be out shortly" when in reality it would be quite a while? Oh and she was one of those gals that calls every guy (in this case my husband) "babe". I'm not the jealous type but "babe" is reserved for the old aunty waitresses. When our food finally arrived the waitress explained they made a mistake in the kitchen so they had to remake our chicken - and gave us extra to make up for it. That would've been fine but the queso dip was no longer hot. At least the pepperoni pockets and mac n cheese were still hot. One star for all the TVs and the service ...that is all....oh and I puked when I got home.
(1)
Michael I.
Tried this place last night for the first time. After scanning the reviews about being crowded and poor service, I was admittedly a bit concerned. A) We had a party of 15 B) Our group was comprised of heavy eaters/drinkers. My wife and I were 1st to arrive (because that's how she rolls) and there were several open tables (maybe because a UFC event just ended). We informed the hosts about our group. Turns out most were running late. Understandably we needed to have most of our group present before being seated. Even though it was getting busier, when our group started trickling in, we were seated almost immediately. Nice! Perhaps we got lucky, but our Server Blake (from Ohio) was AWESOME! Attentive, and personable. Only one dish amongst many (pupus and mains) was a bit delayed. Food is largely bar fare, semi-generic, but hot and fresh. Most items were fried, beers were icy cold. Plenny of flat screens for sports fans. Overall not a bad place if you want to go watch a game. Important side note: follow the Heat scale on the menu for ordering wings. We ordered the Habanero something or other, and dat buggah was HOT. (tasty tho). We'd return, but maybe only if there was a game we wanted to catch.
(3)
Greg L.
This is a typical chain restaurant where everything tends to be a little "too" in most areas: too noisy, too many TV screens/distractions, too salty/sweet, wings that are too small. I went with a large group of 18 and had the mango habanero bone-ins. 5pcs for 75 cents per wing (about $4 total). It was ok. I'm into spicy, but not into food that's "too" spicy, and this one was a little over my personal limit. Probably would have been better off with a level or two less, but I did like the contrasting sweetness. The chicken was cooked generally pretty well, tender on the inside and crispy on the outside, but some of the pieces were really small. I mean pidgeons had bigger wings. Anyway, I washed it down with the cherry limeade ($4.29, bottomless), which I thought was too sweet, but I did chase it with a glass of water to even things out. Service was ok. The waiter was helpful although the number of people and size of tables (almost everyone was a party of four or more) he had to manage meant he stopped by just a bit too infrequently for our groups' needs. The place gets plenty crowded during dinner, so it pays to come a little early.
(3)
Joann m.
Me and my husband went on Wednesday 1/22/2014 for our anniversary. We got seated fairly quickly. Our server, Kawena, (they have their names on their back) took a long time to get to get to us. She didn't recommend anything. Just asked what did we want and what kind of drink. " hi what can i get for you?" It was very curt like she didn't want to be there. Normally servers are like "hi my name is blah blah ill be your server tonight." We had never been there before so it was kind of disappointing not to hear what she thought would be a good starter. You normally get recommendations with other restaurants during their greet but like I said she didn't really greet us. We asked for a little more time and boy did she give it to us. So we looked over the menu and then we waited nd the i went to the bathroom, then my husband went and then about fifteen minuets after that she come back to us. Then she took our starter order and we wanted to add our meal order also but she said she was going to put in the app order first and then come right back to take our meal order. The food took forever to get to the table. she didn't stop at our table for 17min after I had looked at how long it was taking and we had finished we finished our two apps a while before that. When kawena finally came back i asked her what was in the blue cheese burger. "Could you tell me what comes in the blue cheese burger?" " in the burger?" And then stares, like I'm an idiot. " ya like lettuce, tomatoes, onions?" "Uh ya sure." Again the food took forever to show up. So were less then half way done with our meal and we wanted to order some wings and a cocktail. By the time we had finish she still hasn't come by to check on us. Eventually she comes by and we order our wings and drink. And of course it took a while, so long in fact we decided to just box it and take it home and get dessert instead. My husband also wanted a beer . so we waited to order the beer and dessert. (I am a dessert fiend) At one point my husband said never mind to the beer, we waited to order dessert, took too long end up not getting dessert. Waited just to ask for the check and a box. We were just Bout to ask the manager a guy in a brown button shirt for a box and poof magic shes there hi do guys need anything any dessert? The check was the fastest thing that came to us. It was such horrible service. I wish there was a way to give separate reviews for service and for food. Even though the food took forever it was super super tasty. If we ever go there again it would defiantly be take out. We did notice there was a table of like four and a table of five she was also writing on. She checked on them regularly. The only thing that stopped us from leaving was the food is awesome. If we ever go back I'm going to request not to be in her section.
(1)
Jaynie K.
The place was crazy busy with tons of people waiting for tables. BF and I decided to just grab takeout and eat at home since he had to get to work. Grabbed a takeout menu, decided what to order as we stood in line. Staff comes to take our order before we get to the register. As we are trying to order, she says that the menu I'm holding is an "old" one and that prices and portions are set in a different way. So instead of getting 18 boneless wings for $21.99, we should order a "large" portion for $28.69, and we "may or may not get about 20 or 24 pieces"... Huh? She kept trying to explain it, but it was vague and confusing. And the price jump was a little much. Put in our order anyway, most staff were flustered, awkward... Growing pains. Right? We were told our order would take 20 minutes... 20 minutes later, checked at register, no food. Nervous staff member runs to kitchen when I ask about my order. Comes out, mumbles about the kitchen preparing the food, then says it'll be another 20 minute wait. Growing pains, maybe the kitchen is backed up. Fine, we wait. Meanwhile, chaos next to us as disgruntled groups are waiting for tables and seeing others get seated before them, etc. Host scrambling to explain, his sidekick overcompensating and loudly attempting distracting conversation with upset customers. Hot mess. Another 20 minutes, we go to check on our food, still nothing. Other customers are also waiting for their takeout, phone orders... This is bad. We get another "20 minutes" wait time and then we snap. NO. We will not wait an hour for takeout when we could've been seated, served, and probably finished eating by that time! Ask for refund so we can leave. Staff member calls manager, (Ricardo, I think) who did damage control. He cancelled the transaction, and then went to the kitchen and told us that since they were almost pau with preparing the food, we should wait a bit and take it. Very nice of him. We were going to just leave, but he came back out and brought us the bag to take with us. Spent literally an hour in that chaotic place! Food was good, so the experience wasn't completely awful. But maybe from the rush, or from the wrong order being punched in, we got wings on the bone. Which was ok, as our transaction had been cancelled. But had the meal not been comped, we would've paid $4 extra for the wrong item. Not ok. It was funny that even though staff had insisted that there wasn't an exact count for how many wings in an order ("about 20-24 or so but not exactly"), there were numbers written on the boxes of how many wings were inside. What? Re: the menus, I hope someone takes a few minutes to ensure that the "old" menus are all replaced with the newer ones. Although the staff member took away the old menu I had when we were ordering, it was too easy to just grab another one from the big stack right there next to the host station. Looking at the price jump and new portions, It's confusing and a little disappointing for customers to see that. (Photos added above) One star for Ricardo's damage control, and the wings were nice too. I hope that things settle down soon.
(1)
Ritsuko T.
*If you don't want to wait a couple of hours for a table (We tried to go on a Friday night and were told that the wait was 3 hours long) and don't mind loud drunk people, I suggest sitting at the bar. There are lots of tables in the bar section, and the servers are friendly and quick. The Garlic Parmesan, Asian Zing, and Honey BBQ wings are the best! They also gave us both ranch and blue cheese dipping sauces for our wings which was awesome. I believe they have wing specials on Tuesdays and Thursday nights, but be prepared to wait for a while if you plan on going on one of those nights. I don't know if the wait to get seated is long because it's a new restaurant, but hopefully the wait time dies down eventually...
(4)
Rita L.
Expect a long wait, awful service, and not so yummy food... We came here before a movie on a friday night around 9. We actually didn't have to wait that long, maybe 10 minutes. But when we sat down, we waited, waited, and waited...Then a couple behind us sat down and someone gave them menus and took their drink orders! What! I waved the waitress down and asked her if she could PLEASE take our orders. She was nice took our orders and said the kitchen is fast so we should get our food quick. So after how many different confused servers trying to drop off foood that was NOT ours, no drinks-water even, we were ready to walk out after 15 minutes. Our wings came---not so good dry and flavorless, fries were ok, cole slaw was yuck. Also, no napkins or utensils given! No beer was given to us we wanted to pay out and just eat the at the theater. Our waitress gave us the bill which had the beer included-she then had to give fix it and give us another bill with a mediocre apology--we left with such a sour tastes in our mouths from such a bad experiance. When we were walking out the front girl told my husband in a sassy manner-"you have to pay at the table!" just because he was staring at the receipt after we did pay... Ugh...I am so sad that this place wasnt great- on a good note, it was clean and the hubby was happy with all the sports on the big tvs.
(1)
Claire M.
They have good bar food, variety of beer and drink choices, big bar area where you can just grab a seat and not have to wait for the next available table. They do keep a section for dine ins. Lots of parking available. It's a place to go to watch sport games, eat, and drink.
(4)
Bob C.
Back again for another lunch on a Saturday. Great service for the second time in a row. I had diet soda this time instead of beer, and the waitress has given me a ton of refills (excellent service). Will definitely be back! Also, the fried pickles are excellent.
(5)
Cedric K.
Crappy service. Came here on Sunday. Had to wait for our movie to start so we came to eat. It says they open at 11 (and we came about 10:50) so we waited outside and a line of people came and all went inside but walked right out cuz they're closed. We here them lock the door like a minute before 11. Then another couple comes and walks in, when he walks out he said the lady inside yelled at the other lady saying "I thought you locked the door". Right after we here them lock the door again. Mind you this is at 11:03 (when they should be open) then maybe 11:06 they finally open up. You can't lock the doors AFTER your suppose to be open!
(1)
Skye Y.
I come here often and I really enjoy eating here. Today I came in with my brother around noon. It wasn't busy at all, maybe 5 other parties were there. The employees at the font were friendly and sat us quickly. After that....nothing. We were completely ignored. We sat there for 25 minutes and we didn't even get water. I mean I would understand if they had a lunch rush or something, but this place wasn't even half filled. All the workers there were congregating by the soda machine or by the podium at the front and paid no attention whatsoever... What made things worst was that there was a party that arrived 15 minutes after us and they got waters right away and were able to order. The waitresses that were checking up on the tables around us glanced at our table and even made eye contact with us but still...nothing. I was so disappointed that we just left. I have never had such terrible service. It's so sad because I really liked this place. Don't plan on returning to this location..
(1)
Jonah Mae R.
The place is eh alright I guess. I give them credit for letting us know ahead of time that out food was gonna be late because of their long ticket lines but whatever's. Started off with spinach artichoke dip as appetizer; usually comes with pita chips but supposedly they "ran out" so they gave us tortilla chips instead. I would've prefer if they let us know AHEAD of time that they ran out. Our meals were alright. Servers should def learn more about being courteous I don't enjoy it when servers just place your food on the table like your a dog; seriously take the time to go around the table and place the food nicely and review everyone's order, it's not that hard.
(2)
Risa H.
Go-to spot for grabbing some yummy wings! Cheap specials on Tues and Thurs. Artichoke dip with pita chips is so delicious. Oh, it gets packed to the max when there are good games on TV by the way.
(5)
Juan M.
The food was great and the beer special was awesome. Our server Sumer was the chery on top! Very attentive and pleasant!
(4)
Rj S.
We were seated really fast. Then we waited over an hour for our food. After 45 min the waitress dropped off some food she found lying around while we waited. After an hour though we left. As we were walking out she brought out our food. It was 5 skinny crappy wings for over $10. We said no thank you and ate at the food court next store. This location is nothing like the locations in the mainland. I live next store and will not ever waste my time again.
(1)
Kirsten R.
Service was awesome!! Loved the pulled pork sliders, hot dog slammers, & fried pickles!!!! Can't wait to come back especially in football season!!!
(5)
Clarissa M.
We arrived around 5pm and there was very little wait for a table for four. Once seated our first waitress took our drink order and informed us of their shift change and that another waitress will be here shortly to take our food order. Waitress #1 was able to answer our food questions while we perused the menu. Our drinks quickly arrived to the table and Waitress #2 arrived who was also friendly and efficient. She shared with us that the restaurant was open for 2 weeks and 2 days and there are a total of 72 television screens of different sizes within the restaurant. Perfect place to watch every sport imaginable! Our table tried large traditional wings with mild and honey BBQ sauce on the side, their mini hot dogs with fries, traditional wings with hot BBQ sauce and cole slaw, and basket of onion rings. The wings were the most enjoyable part of the meal. The sauces were tasty and the hot BBQ was just enough spice for our table. The hot dog dish had three "mini" dogs in buns but they were not mini size - much larger than we expected for minis. The dogs were on the salty side but our table put cole slaw on it and it lessened the saltiness a bit. Onion rings were crispy - more batter than onion though. The fries were cold and on the stale side. Our total dine in time was one hour and our bill totaled $80.01. The server brought boats for our bones and extra napkins. Wet naps also readily available on your table to clean your fingers from wing sauce ;) Parking on roof top can be congested and complicated - plentiful parking below on level M and 1. BWW is located across Fantastic Sams and next to the cinemas above 24 hour fitness.
(3)
Lav A.
Lol one of the worse services I got. I'm originally from Hawaii but c'mon man. Servers need to watch how they talk. Pidgin can always be turned on and off. Just horrible
(1)
Jordan E.
I love B-dubs but out of the 3 times I've eaten at this location I have had awful and even offensive service. 1st visit went fine 4 star all day, 2nd time 3 star wings were poorly tossed and dry waiter brought wrong drinks to my girlfriend food was prompt but asked for check and took 20 mins, 3rd time was awful and offensive waiter asked to cash us out before our food came because his shift was over I put the money in and he picked it up after we had finished the same waiter brought us our new bill for the 2 more drinks we had fid not feel like putting it on my card so put a 20 in and he picked it up walking out I got stooped by two employees and told I needed to pay for my drinks. There are thieves working there so watch out.
(1)
Megan C.
We showed up for morning football at 9am. They were only serving breakfast and it was overpriced and terrible. $9 for a terrible burrito, wtf? On the plus side Meghan, our server, was the best we ever had. Super attententive and very apologetic to make up for the terrible breakfast food. Stop serving breakfast, serve wings at 7am an give Meghan a raise! We will be back just to see her for sure!
(3)
Kenji H.
So I've been here 3 times already, for the NBA finals GM 1,4,and 7. First two times my friends and I came about one hour before game time. We got our tables within 15 mins. So today...I get there about 1:30 and Tip off was at 3PM. Hostess Liz told us it was going to be about an hour or hour half wait...so I told her that's fine. The problem I have is people who got there after me, got tables...I even saw a worker in street clothes walk her friends in to a table! Really?? I continued to see people who had a party of 4 or 5...bring more people in! You managed to fit 10 people on a table meant for 4 or 5? This continued throughout the 3 hours we waited! Instead of telling people bullshit wait times, why don't you just be honest and tell us, you guys might not get a table!! Honesty is better than giving customers the round about! They should ask customers if they plan on watching the game, it will save people time, and make it easy for the workers...so they can get a count on how many tables are actually going to available! For anybody who wants to watch a big NBA, NFL, or MLB game....you might want to come 3 or 4 hours before the game starts...or you will be stuck having a Hostess give you Bullshit wait times!!!
(2)
Melissa L.
We finally got to eat here guys! Besides the fact that we waited 2 months for the hype to die down, the hostess told us 30 mins and we were seated 10mins later. We went on a Thursday so they had the .75 boneless wing special. Dont get the Jamaican spice one (it taste like walmart potpurri) and the spicy garlic( that one was actually really good). I would pass on the flatbread pizzas, it tasted like bland cardboard with cold chesse, the garlic mushrooms sound good but then you see it and realise you can make it at home and it'll probably taste way better. The only real highlight was our server was great. I cant remember her name but she was the only saving grace. Probably wait to come back it didnt seem worth $60 for junk food, unless im super drunk maybe it would taste better.
(3)
Steven C.
Give this place a star! Clean atmosphere. Food is not bad, but it takes forever n a day to get it tho. Ordered a certain beer off the menu and they don't have it. They got it printed, but not to serve. Parking on there level was packed, but downstairs was open. Secondly, now the server say I never ordered food, when the whole table clearly heard me tell the server what I wanted to order? WTF!?! I don't recommend this place until they've been here for a while and get better servers and a clue... Hint to management: CUSTOMER is King!
(1)
Food B.
I was so sad to have waited 45 min to get seated. Then waited 20 minutes till someone even got to the table to ask if I wanted water! She was not apologetic at all. I would have rather have made the drive to town to get wings at the other location instead. Lesson learned for me. As I type this, the waiter is sitting down on a table while she cleans it up. Such horrible service :(
(1)
Nicole S.
We went to BWW for lunch and were seated quickly which was nice because I have heard of 2+ hours wait because its new. Our waitress, Laurin, was great and checked up on us often. They have some really good lunch deals. The food came out fast and was good. 2 adults and 2 kids and our bill was a little over $30, i used my IDcard and got $5 off.
(4)
Kris D.
Waited about an hour to get a table of 6 which is understandable considering there was a UFC fight going on. As soon as we sat we ordered our food and beers. As the night went on we were running low on beer and water. We waited about 20 minutes for our waitress and we saw her mingling with customers on one table. She was there for awhile. I understand mingling comes with the job but at least take the time to check on your other tables while youre talking story. So a waiter saw what was going on and took our orders. Thanks to him we enjoyed the rest of the night. He should get about 4 stars while the waitress should get 0. I'll take my time in thinking if i should attend another event in BWW.
(2)
Koti O.
Parking stinks but the food and service was great! We'll be back!
(5)
Brandlyn O.
I did not enjoy it here. I ordered a burger because I didnt want wings. When I received my burger it tasted like it had no flavor. My bottom bread looked like it wasn't fully baked so it still had that dough look/taste. I tried my friend's wings though and that tasted dry and not very flavorful. Huge disappointment. My waitress however was super nice about it and not rude at all. I'm glad she was my waitress! I liked their onion rings. These two reasons is the only reason why two stars were given.
(2)
Yoshihiro K.
Ive Been Here 3 times..Why? I can watch sports close to home...NBA FInals Game 1, 4, & 7. This Last Visit was Very Very Disappointing. Obviously it's going to be busy for one of the biggest games..We get there, put our name in at 1:45, they say about 1hr to 1 1/2hr wait..ok thats fine. As time goes by..nothing, workers are running around, not checking ppl on where they belong on the list. I seen a worker in REGULAR clothes walk her friend into the bar area, then Later I see her in her uniform..That is really Unacceptable. Ppl walking in and out from the bar area, saying they have a table. So 1 person has 10 ppl for one table? I think not. A guy put his name in about 3pm, and he got a table, with the same about of ppl as us, how is this possible? Basically we just watched the game from the waiting area(the whole game). After the game we gave back our buzzer, the hostess asks "are you sure you don't want to wait?" I replied "no thanks, we have been here since 1:45, The other girl said hour to hour half for a table, So no" She Says "I'm Sorry" Sorry? are you really sorry? no gift certs? no comps on anything? terrible I tell you.. Yeah I know this place is new, yeah i know its busy for the game..if I didn't know it was going to be busy, I wouldn't have gotten there an hour and half b4 the game started. so ppl who want to go here on a big game..maybe you have to get here 6hrs b4 the game starts..this place has no control of what they are doing, they are not managing the guests properly, they are not even checking if ppls group are what they say(if you got 4 to your group, you shouldnt allow them to bring in 4 more people) The Foods just ok, nothing great, if you just want to drink, watch sports, thats pretty much all this place is good for..wings are wings, burgers are burgers, nothing really stands out here..
(2)
Kathy C.
Finally checked out this place! Every time I'd try to go was during some major game and never had any tables by the time my friends and I got there. Only reason I went to BWW was after watching a movie and thought maybe they're not as busy since it was for late night happy hour. I walked in and was amazed by how many flat screen TVs were all over the place. I'm not a huge fan of spicy so I didn't try blazing hot wings but the bf tried and he loves the spicy stuff so he was surprised by the heat and how little he ate (took the rest home and maybe he'll try finishing tomorrow.) Pretty fun watching him eat it. He only wanted the snack size but for whatever reason the waitress got him the small. I got the Asian zing, and friend got the mango habanero. I only try a little bit of the mango sauce and my the spot the sauce touched on my tongue was on fire which is why I refused to try even the tiniest of blazing. Since it was late night happy hour, we also ordered some mozz sticks and chili con queso nachos, but then we also tried some fried pickles (I've never had them but love pickles so had to finally try some,) some jalapeno pepper bites and potato wedges. They were all pretty good except I didn't want to try the jalapeno (bleh.) Drink wise I just got the huckleberry lemonade. Around they table people had the usual beers such as Sam Adams, Stella, Corona, Blue Moon and some specially drink with a Red Bull upside down called an Irish Trash Can which was a green and blueish color which is always fun to drink. Overall had a great time after a movie with friends and some pretty decent food. Dunno how the guy will be after eating blazing so I'll see in the morning heh. Waitress service was ok , she wasn't super attentive because some of us had water (hello from the spiciness) and didn't get a refill for a while because we hardly saw our waitress and the place wasn't that busy!! (Also notice other reviewers have trouble with service and mixed up orders. You gotta work on these problems BWW!!!) Besides that, not a bad place to go for some late night fun with friends. Def will try and go back and hopefully get better service.
(3)
Tonya M.
So many items were out of stock when I tried to order. My wings came out barely sauced, so I had to send the waitress back to get more sauce. Then she asked if we wanted the bill, yet took another 20 minutes to get that. This location sucks. The owner really needs to get the restaurant up to par.
(1)
Jake V.
Decent selection of beer on draft. Disappointed at the blazin challenge. You have to pay for the shirt and the food if you beat the challenge. Not like th BWW on mainland. Service was horrible when it wasn't busy, good thing there was tv's to take our attention away from how bad it was. Service in Waikiki was phenomimal. Parking was not to good either.
(2)
Monica T.
I have to say I was so excited to finally go to this spot as I heard a lot about it. Finally get to go and it's on Christmas Eve. The bartender was so rude I mean I know we got there and the place was closing in half an hour, but all we wanted was one drink. She took our order and that was it next time she checked on us was if we were ready for our check. To top it off ppl was still ordering more drinks and food. Maybe it was just the service that we got that day. I'll surely try it again as I wanna try the buffalo wings that I heard about. I hope we get better service next time.
(1)
Rhenalyn V.
Literally just got home from this place. I'm a regular, but in the Waikiki area. It's one of the few times I actually come to this one. Started off when the hostess calls outside for our party & we responded and said we were coming. Three seconds later, she yells out LAST CALL for our party.. AS WE WERE WALKING TOWARDS HER. WTF? Give us a good 10 seconds to walk into the door please. The hostess wasn't even friendly. I cut her some slack & thought I'd give her the benefit of the doubt. So we sat, and we were at a table of 4 but we preferred sitting at a booth since we had ordered so much and our table looked too cluttered. I asked the hostess if we could swap to a booth which was wide open & right next to our table. She told me someone was about to be seated. I look over, and it was a party of TWO. IMO, we could have used the space & the couple would have been fine at our table instead. ANYWAY, our server looked like he hated his job. Granted, he checked up on us time to time and he even gave us 5 free wings (he probably noticed how annoyed we were). Before that, a lady came by to drop off our food & it was suuuper messy. She threw the bowls of rice down at our table and rice got everywhere, even on myself. Enjoyed our food like we always do when we buy our wings here. Our server was better at this point; refilling our waters, making sure everything was ok. Felt better about everything, until we were on our way out. Of course! -- The hostess does not thank us for coming, doesn't smile at us or even say bye. Just as I thought, she was a snob. Regardless if it was that crazy busy.. I don't see why you would have such an unwelcoming attitude towards your customers. Now I see why everyone complains so much about their service here.. it sucks.
(2)
Faith K.
We went for the wing special on Tuesday. It's not too crowded, but the food took a little long and it was hard getting the waitress to order more food.. Oddly, we ordered extra wings to go and those were really fast. Maybe next time we should order to go then eat it there?! Lol.
(4)
Joel V.
Good location good size we sat at the bar so the service was good friendly staff good sport selection on their tv they will change to a different sport if you request it as far as the food it was good like any other bww freshly done or at least warm good selection of beer good overall
(5)
April T.
I LOVVVVVVVVVVE BDUBS. I'm sick of going to Waikiki. Traffic is terrible and then when you arrive there is no parking. The Discovery Bay Parking Lot is one of the worst on the island. IF you do find a spot, you are more than likely parking on the ramp and your car is at such a steep angle, you worry it may fall down the ramp. Parking at the Pearl City Location is 100 times better. Since there are two levels, there's always something. You also don't have to worry about having a $1.00 in cash for parking or getting it validated. Who still carries cash? I don't. Even though they just opened last week, this place is packed! We went at 6pm and there was only one table open. Be prepared to wait. Food took 45 minutes to arrive. The waitress told us it would be a long wait, so we were a little more flexible, but 45 min is a long time for some pupus. Are they killing the chickens in the back? I like BDUBS and gave them a good score on parking and taste. I'm also being flexible cause they just opened. Speed up the food and this place will be excellent.
(4)
Jennifer G.
We decided to check out the new Buffalo Wild wings in Pearl City. The wait was about 35-40 minutes so we waited. We walked around and came back. I asked how much longer on the list and only 2 people were in front of us. We sat outside and heard them call name after name- not ours. So I went back in and they said they called us....I was like we were sitting there the whole time.....but at least they were able to seat us then. The hostess didn't give us menus and they weren't on the table. The waiter came to take our order and I told him we didn't even get our menus yet....So he took our drink order. I got my water and my daughter got her Sprite, but it took forever for the beer.....like 10-15 minutes after we got our drinks. The waiter was nice and did constantly check on us. I do understand they might be overwhelmed from being a new place, but it wasn't a great experience and I wasn't impressed by the food. We got the Desert Wings, Garlic wings, Carribean (sp), and Asian wings.
(3)
Sage R.
Two stars because they showed the game. Been here for 2 hours waiting to be seated. Staff is run by young, incapable adults who cant use common sense. Had many seated before our party of 5, many who came after us. They take long, they chit chat about how much thet hate their voluntary lifestyle, and all in all, baaaaaaaaaaad place to bring family for brunch. Okay, done. Dnt go.herex unless it's to sit at the bar.
(2)
Heather R.
Came here to watch the UFC 146 fight. I figured there would be a wait. We were told a 2 1/2 hour wait. Then also told we would also be $10 for a cover charge for the event PER PERSON. We had a party of 4. That means for $4 more I could sit in the comfort of my own home and watch the fights and not miss ANY of it. So that's what we did. We plan on eating here sometime when it won't be as bust during the week & during the day while everyone is at work or in school. ------ After 40 minutes they let us know our table was ready but we were already almost home.
(2)
Tiffany B.
I love BWs wings! I don't love when this whole place is shutdown for a game but I guess that's the nature of a sports bar. I have always had friendly service and visit often. Parking is a real pain but it is possible.
(4)
Jeremy U.
The hectic and busy atmosphere in bww, tv's galore, beautiful waitress, and beer is a good place to drink
(5)
Caleb B.
Food is good as well as service. So no complaints there. Make sure you plan accordingly, this place gets busy quick and waits can be as long as an hour plus.
(4)
Tita K.
Food is good but also the service need to be good as well!! We got seated waited for 10 mins or so till our server came (boy) and ask if we been help, we said NO , so he told a waitress to assist us, We orders drinks (alcohol) which took 15MINS , please note that our server didn't even bring us water as we wait the entire time we sat down! Our alcohol drinks tastes like JUICE . We asked for WATER for me and my friend , which he FORGOT then when he did bring a glass of water he FORGOT my WATER. Our food came before he brought us water (understand i like drinking water while im eating wings , also he even asked us why we need water !! Seriously First of all were the customer dont question us!! ) We order appetizer and wings , note there was 6 of us sharing, server didn't bring NO UTENSILS or at least EXTRA plates for all of us to have till later on at the end of our dinning in, our first batch of WINGS was COLD!!! Our toss SALAD we order took freak'n 20 MINS .. its salad and it wasn't even that much on the plate so why did it take that long!! Our Server was FORGETFUL , he should of wrote everything down!! He wasn't concerned on us ladies in anything we wanted , we WASNT TAKEN CARE OF from once we seated till we left!!! He didn't even give me a cap for my dressing till i asked him , which he knew we was taking food home , also not even a BAG , i had 2 boxes and ranch dressing I carried in my hands!!
(1)
Theresa W.
Buffalo Wild Wings is one of our favorites! We were so happy when we found out they had a location here! My husband likes the spicy garlic, I prefer the honey BBQ. We make it work! Wings- excellent. Edible bread bowl & dip- awesome. Pulled pork sandwich- delicious! (But the cole slaw that went with it was gross!) It would have gotten a 5 except for they were out of any cider in bottle or on tap which was disappointing because they were listed on the menu. I don't think they had any intention of getting any in either. Good service and a great place to watch any games! Tons of seating. Even some tables outside. Nicely located with tons of other shops around like Sam's Club and Pier1.
(4)
Brandon O.
Super sad to write a 1 star review, but we were sooooooo disappointed at our last experience at the Pearl City Buffalo Wild Wings. This happened a few weeks ago, but I haven't had a chance to Yelp about it until now. The crazy thing is that I love the food here. Now it's not fine dining, but some times you just need some "bad for you" type food to help get through the day. In any case, our story starts with a phone order. I inquired about how they sell (how many pieces per order) their boneless buffalo wings. The girl goes through the options and I choose the smallest order of 8. We order a few other things like a pulled pork sandwich (super tasty) and a flatbread thingy (This was bland and tasteless, unfortunately). The girl gives me the total and says it will take 20-30 minutes. No biggie, we're at Ross' shopping, so no big deal. We go there in about 30 minutes and the order is not ready. Not a problem. I used to work in restaurants and I know when things are busy...no biggie. I'm waiting for parking outside while my wife gets the food. It's ready, they quickly go over the order, and we're on our way home. I unpack the food and sit down to eat. Whoa, we got a lot of boneless chicken bites. I check the receipt and it's like almost $20 and they charged us for a 18 ! What the heck? Oh well, it's a mistake, no biggie. We'll just call and see if they can credit us. It's a mistake, it happens, move on. Oh no, don't move on. My wife calls and explains that we ordered a 8 piece, but actually got an 18 piece. She can't eat the 8 piece in one sitting, so why would she need 18? I couldn't hear what they were talking about, but I could see her face and she was saying....oh....uh huh, oh,.......ok. And then she was silent. She kind of puts the phone on her shoulder and tells me there's nothing they can do. I'm like.....Whachu talking 'bout Willis?!?!? I grabbed the phone and asked who I was talking to and what the problem was. He said he was Sergio the manager and that there wasn't really anything he could do because we did actually get the food. I told him that I understand we got it, but we didn't order 18, we ordered 8. I told him we didn't want to pay for 2 times the food that we wanted. He then tells me well, that's why we go over the order with the customer when they're at the restaurant and that we should've noticed that there was more than 8 pieces......basically telling me that it was OUR fault for their mistake. Are you F'in serious? I told him again, that I'm okay with charging me for the 8, but I don't see why I should get charged for their mistake and especially when it's not what I ordered. Again, he starts with "Well, this is the reason why we do this" You know what Sergio, I'm sorry for not telling your girl to stop and wait while I move BBQ chicken around in a box to count them at the hostess stand of your busy restaurant. Seriously? By now, I'm starting to get pissed. Then he finally concedes to giving me the refund, but tells me that he can't credit the card now and that I have to come back to the restaurant and they'll give me a restaurant credit? WTF? You just took my credit card and charged it for food that I did not want, and now you're telling me that you can't give me back my money? Seriously. I started arguing and we start talking about other crap. He brings up that BS about checking the order AGAIN!!!! Finally I break down and tell him needs to stop saying that crap. I told him, I don't care if you open boxes and show customers food.......accept it moron, you guys F'd up. It wouldn't have been a problem if you just apologized and took care of it. What a douche! I was so over it it already. Oh and Sergio, we didn't get any napkins or utensils either that night. But by your logic and reasoning, that was our fault right.......because "that's why we review the orders with the customer".
(1)
Ben J.
Sometimes their in point and sometimes their food and service fails, nonetheless the Tuesday and Thursday chicken deals are always good, also their late night specials. Consistency is a key think that this place needs to understand. When you go to the bar sometimes waiters/waitress doesn't really come to you as soon as you sit, usually a range from 10-15 minutes they will get to you (if you wanna dine and dash don't go to the bar section). There's always friendly workers but sometimes you get the ones who you know hate their job. Their food is good not great but it's good hand in hand with some beer. Their veggie boats aren't consistent, sometimes I get a load of veggies and sometimes it just looks to pathetic. I can tell you this, this one time I dined in during mid day and drank their water and it tasted super weird! Also their lunch specials supposedly comes with a Pepsi product, they don't mention that to you when you order it! (It's in fine print). Good for some drinks and food, not sure if this would be a good place for a date.
(3)
Cassandra B.
This place is pretty awesome. I love Bdubs but I will admit, I was a bit apprehensive to visit this location as it is brand new, (as of June 2013) and I've heard horror stories about the wait time from multiple people. But that being said, it's a brand new place for the island with the only other location being in Waikiki. Which is probably to be avoided at all costs due to the amount of tourists there anyway. Once we arrived, as a party of 2, we were told the wait time was 2+ hours unless we had a bigger party like they didn't want to seat at a bigger table, deeming us a waste I good table space I guess. The hostess told me if we had a party of 5 or more we could be seated in roughly 10 minutes. Anyway, I would easily have given 5 stars if it wasn't for this. We decided to seat ourselves at the bar area where miraculously only had to wait about 5 minutes for a space to open. Our order was taken very promptly by a very friendly waitress who's name escapes me at the moment. And despite a packed, full house my drink never was past 1/2 empty and our orders were perfect. The food was as expected from BWW. Awesome. If they stop making smaller parties wait longer times for seating in the restaurant side I will gladly change my review to 5 stars.
(4)
Food C.
OMG the most expensive wings I have ever had. Basically a sampler wing gives you 5 small wings and either a few sticks of carrots or celery sticks with dressing (for the same price you get an entire combo wing deal from places like Wing Stop). I ate here for dinner later on a Friday night on 3/7/14 and the place was busy and noisy. I order a sweet tea which tasted like it was watered down and the coleslaw side I ordered was just disgusting like they didn't put enough coleslaw dressing (I'll leave it at that). My service was decent, but my server spent most of her time trying to please larger groups that were dining. Problem with this restaurant is they have too many options available on the menu instead of just focusing on a smaller number and doing them right.
That one star is for the food! The food is always good. I've experienced the worse server ever!! I been there quite a lot, and never had decent service yet! I don't think I ever will! BWW needs to retrain their servers!
(1)
Ian A.
Piss poor service. They have no idea how to run a restaurant. This is the second time I have had the same issue here. There are empty tables everywhere, yet there is a 30 min wait and a line out the door. Their is no rhyme or reason as to who gets seated when. It is absolutely maddening! I overheard the hostess saying things like "oops, I thonk I just seated the wrong group again".
(1)
Leizl C.
My husband and I go to B-Dubs on traditional wings Tuesdays or boneless wings Thursdays in which the wings are 75cents each (but have to order in a set of 5 wings). They also have lunch specials and other promos daily on certain foods and drinks. It can get busy especially for dinner but otherwise the service is pretty good. We usually try to go before or after the usual busy hours to avoid waiting. It is located in a plaza with a movie theater, Ross, Sams, 24hr Fitness and other shops.
(4)
Jennifer S.
Wow. If you are here on a visit and expecting your typical Bdubs bartenders, don't come here. I have never had bartenders be that negligent. Definitely not working for a tip, not believing in service with a smile or really decent service period. From the moment we sat down until asking them to take our cards so we could pay and leave, they ignored us. Good job Lauren and Kelly. Fail.
(1)
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Address :1000 Kamehameha Highway,Suite 227 & 228
Pearl City, HI, 96782
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Garage Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Loud Good For Dancing : No Alcohol : Full Bar Happy Hour : Yes Best Nights : Thu, Sat, Sun Coat Check : No Smoking : No Outdoor Seating : No Wi-Fi : Free Has TV : Yes Waiter Service : Yes Caters : No
Jean H.
This place isn't a bad place to hang out and grab a beer. It's clean for the most part. It can get a little hectic around football season and major sport events. That's to be expected for any B-Dubbs that every frequent costumer should know as common knowledge. The beer selection is ok. At least 15 taps. Mostly domestics. And of course the wings! Always on point. I come here for wings, not wraps or burgers! WINGS!!!!! I will admit, my three star rating seems low to me but four stars seemed to high. 3.5 for sure. Just an average chill place to go for good wings and beers!
(3)Philip U.
my niece wanted to enjoy her 16th birthday there & we had a party of 16. we checked in and they told us it'll be an hour wait.... three hours later we were seated... nuff said... if they told us in the beginning that we'd be waiting for over an hour, we would of left... once seated, service was slow... orders was getting messed up. drinks late... uuuugh...
(1)Heather P.
Very good customer service! We had Laurin for our waitress and she was very nice and professional!! The food was awesome and we are guarantee going back soon!
(5)Misti C.
Nasty....Nasty.....Nasty! I ordered my wings well done and they were barely cooked. The skin was all slimy and the sauce just slid off. Our baskets of fries were more like the individual portions. The fried pickles were ok....The boneless wings were pretty good, but who can mess that up? But it's $100 lesson learned. It's back to The Shack or Hooters for this group.
(1)Victoria M.
I've only ever been to Buffalo Wild Wings twice. My first experience was alright. But my recent experience just made me never want to go there again. I understand why people are so hyped about this place, it's a good atmosphere for a younger crowd, however, the staff SUCKS! Majority of the workers look like they hate their job and would rather be else where. My coworkers and I went to Bdubs after work last night. The hosttess was not very helpful in assisting us on a place to sit for our party of 7 people. All she said was that we could either seat ourselves in the bar area, or wait for a table in the dinning area. I had to consistently ask her questions because she made no effort to help, and all she did was repeat herself. As we got to our seats, my coworkers and I were trying to figure out what we wanted and the best way to devi up the check. We were planning on getting the 2 Large traditional hot wings, but didn't know how many different flavors we could make or how many wings came in 1 large. Our waitress was a full on Haole girl, with lots of attitude. She was very rude, never smiled at us once, she was pushy, and treated us like we were little children. When she came over, she seen our large party and immediately got annoyed. She asked how we were going to split the checks but we didn't know at the time, because we still didn't even know what to order. She was no help and she said it didn't matter what we wanted to get, all she wanted to know at that time was how we were splitting the checks. When we finally came to a decision on what to order, she SAT DOWN at our table with a smug look on her face and waited for us, like we were taking forever. I've never worked in the food industry before, but I know enough to know that it isn't professional for your sever to SIT DOWN AT THE TABLE WITH YOU. Like wtheck? We ordered our wings and she asked us what dipping sauces we wanted, ranch or blue cheese. I couldn't hear her because it's always so noisy at the bar side. So she got frustrated because nobody gave her an answer. She began going around the table asking every single one of us what sauce we want, and said "I don't want to bring out the sauce and you guys aren't going to use it." I thought that was funny, because she brought out like 10 ranch sauces and there were 7 of us. Did she really think we were gonna use all of those? No common sense that one. The wings were alright. I only liked the parmesean garlic & salt and vinegar. All the others were too hot or weird tasting. When it came to giving a tip, I was ready to leave her NOTHING. Honestly, some people may say that's mean, but hey, what is a tip for? It's when your server gives you good service, right? That's how I always saw it. She didn't deserve a tip, but my coworkers are too nice though and we left her a tip anyway. But that's okay, cause honey, we took all the wet naps on our table! Lmao! Thanks, but never again. I'd rather go to wing stop in Kalihi.
(1)Krystle T.
I must warn you if you ever go to this BWW, and you have the server with the dreadlocks request to be moved to a different section! I have many years in the food industry, and I'm very disappointed with his customer service. He seemed like he hated life, and what makes it worse was he smelt like marijuana. This is outrageous! He should be drug tested! Highly unprofessional to be smoking weed before coming to work or who knows during his break.
(1)Ash C.
Came here on a Friday evening with my girlfriends around 8:30 and didn't get sat for a little over an hour! We thought about going elsewhere so many times, but just decided to stay and prayed the wait wouldn't be too bad. WRONG. I was starving and thought I was gonna die from starvation. Not to mention, I don't know how many parties were no-shows as they were the smart ones to all leave, but even with all those no-shows, we somehow managed to still wait over an hour. Crazy. After we got seated, we were given our menus. I don't think they clean their menus because it was super sticky. Ew. And I don't like how close the tables are next to each other. Felt like we were squeezing through tables just to get to our table. Our server was friendly. He was patient with us as we were indecisive on what to order and was great to help give advice on what was good for us girls that don't like spicy too much. Our drinks and food came out fairly quickly. I do wish there was bread or something because I was starving after waiting for so long :/ But everything we ordered was delicious and the boneless chicken was very tasty. At the end of the night, I kinda felt sick to the stomach as we ate all fried food. Man, there went my diet! lol. If you like sports, this place is a great place to go as it's surrounded by a billion TV screens playing everything from basketball, wrestling, and even golf! Sorry, don't mind my comment. I'm one who doesn't believe golf is a sport haha. Parking at Pearl Highlands isn't too bad. But if it's ever too crowded, there's also the floor below near 24hours that holds a good amount of open stalls. Overall, I do like this location for the ambiance and the food. Hopefully once football season starts, we can watch games here...
(3)Jerrae R.
Finger lickin', suck on the bone, good! Well...not really sucking on a bone but working on getting near the bone. Everyone who knows me will tell you that I have major chicken issues. I was not a chicken person and rarely wanted to eat boneless chicken. To be honest, bone in chicken grossed me out, still kind of does. I will eat the skin and skim off some meat and I'm done. It's all because I cannot stand seeing the chicken veins! It grossed me out so bad that the chicken would look uneaten, though I assure you I "tried" to eat it. I'm not sure what happened but I love these little chicken wings and drumettes! I actually crave BWW chicken almost daily. I've tried other places wings and I feel my phobia of veins kick in. My first time here, was right after having my surgery. As we walked to the bar (self seating) area to avoid the long wait, I looked around and boy did everyone's chicken look so scrumptious! While ordering I decided to get the cheese curds as I la la la love cheese and forego getting the boneless. I was going big or going hungry. I wasn't supposed to have anything spicy so being me I got the mango habanero (my doc was there, so...). People in my party tried to snitch me out to the waiter. Explaining doctor's order..no spicy. Our waiter was the bomb. He suggested the sauce on the side so I could control the intake. It was delicious! Been here many times now and I've tried many of their flavors, nachos, wedges and other dishes as well as their drinks. The sauces are tasty and when they say hot they mean spicy hot! If you can turn a chicken vein hating, deathly afraid of getting near a chicken bone person like me, into a person who craves your chicken.....BIG PROPS! I'll definitely be back soon and then again and again. The wait time is long, I suggest heading straight for the bar section as (knock on a chicken bone) I haven't had to wait. Mmmm, until we meet again Jammin' Jalapeno sauced wings..I'll be dreaming of you.
(4)Matt B.
I've gone to Buffalo Wild Wings in five states and they're obviously very similar to each other. I've never gone to a BWW I didn't enjoy and I've never had awful service. BWW excels in the football, macho-beer-and-wings attitude. I am completely for this and wholeheartedly applaud this establishment. Their array of TVs allows us to watch several different sports and games at one time, regardless of where you sit in the restaurant. This one I went to in Aiea was no different. Despite Hawaii prices for the food, the chips and salsa and wings were the same everywhere. I usually test my limits and face the pain of eating the Mango Habanero, as this is a right of passage, but I decided to go with the Spicy Thai and Parmesan Garlic boneless wings. They best times to go are during the specials, such as 65 cent wing day or their other special days. The wait staff is numerous and they get the food delivered to you fast. The bar is always open seating and restaurant side is great for the kids as well. Keep up the good work BDubbz.
(4)Dave J.
Who doesn't like Buffalo Wild Wings. I try to hit them up for "Boneless Wing" Thursday when I can. We go to this location because it's closer to the house than the store downtown. There's normally always a wait to get a table (sometimes we get lucky and get a seat in the bar area). Parking can be challenging since they share the parking lot with a movie theater and other stores. Pros: Good wings and good beer. Lots of TV's and always have multiple games on. Close to the house. Always had great service. CONS: Parking can suck and seating can take up to 30 mins+ especially if there's a good game on!
(4)Teri Y.
Buffalo Wild Wings was on my "To Try" list for a long time, and I finally got to check it out!! First off, the place is huge! We were seated right away (it was lunchtime on a Saturday, and we beat the crowds, apparently). There was an option to eat in or go to the self-serve bar area. I'm not sure what that was about, since we ate in--I'll have to check it out next time. Don't let the name fool you, BWW has a very extensive menu, complete with salads, burgers, and of course wings! There are bone-in and boneless options, and a whole lotta sauces and ordering options. Personally, I was a little overwhelmed by all the choices! @Lisa I. & I took a while to decide, and started out with some fried cheese curds. Yummmmm. Cheese curds are already awesome, and add some fried goodness, and it's like fried mozzarella sticks with the curdy "squeak". They were great with or without the accompanying sauce. I liked them best plain. We also got a side of coleslaw "to be healthy" said Lisa. Meh, I'm not a coleslaw fan. We ordered the medium size wings (I think), which came with about 18 wings, a tray of carrots & celery, and both blue cheese and ranch dressings. That's a LOT of wings for 2 people to eat and there were leftovers! Flavors we tried: buffalo dry rub, honey barbecue and spicy garlic. All flavors were good. My favorite (and our server's favorite) was the buffalo dry rub. The menu states that the wings are "spun" in flavor. I have to wonder what that means...the wings themselves are not battered, but fried with just a touch of crispy goodness on the edges and the ends, which is just how I like them. They're generously meaty, tender & juicy inside, but not overly greasy. I noticed that there were way more "drummettes" than the 2-joined other wing part (what are those called??) in the order. This is great for the amount of meat you get with each piece, but not so great if you prefer the other part. The more wings you order, the more flavors you can get, and the trays each come with a little sticker on them in case you forget which flavor is which. Nice touch! Our server was very attentive and friendly--I love when they seem like they're enjoying their jobs! Napkins--key when eating with the hands--are large, and they immediately bring a few per person. When we asked for more, we got a nice generous pile. Just a little thing, but It would have been a nice touch to get wet wipes at the end of our meal (or in my case, just have a sink with hot water & soap right in the dining room...I am that messy!). BWW seems really family friendly. There were high chairs and something I've never seen before--2 families were provided a "rack" looking device on which to place their babies that were already in carriers. I thought they were so neat that I had to take a photo! Finally, I noticed on their website that there are special deals for bone-in wings on Tuesdays and boneless "wings" on Thursdays. Uh oh...I'm gonna have to go check that out!
(5)Jessica W.
We always came to this location and loved it on a regular. We came today to watch a college football game and the service was awful. Not only did the service suck we had to basically beg for our bill. We found out they loved from a franchise to corporate office which apparently makes their service suck. This was the worst experience I have ever had at bdubs I don't want to go back until they get it fixed. We didn't get any napkins, carrots or an extra bin for our wing bones. You guys suck get it together.
(1)Dennis R.
Well service here is going to hell. Walked in and no one greeted us or asked us if we needed a seat. I stood there staring at two waitresses and not even a "hello" or "be right with you" or nothing. They saw me and continued with their conversation with each other. Maybe they thought I went in there to avoid the heat and enjoy their aircon. After almost three minutes (yeah I timed it) of standing there I walked up to them and asked, "So should we just sit ourselves or what? Is the dining area open seating?" "Oh well the bar area is open seating. You want a table here? (Pointing to the front dining area)" I was asked. No $#!t I want a table here that's why I'm fricken standing here waiting to be seated. What a joke. We finally sat down and their waiters/waitresses look like they are all over the place serving tables not by sections but by random separated areas. Our particular waiter was all over the place and he took forever to get our order, get our food, check up on us if we needed refills, etc. Nice guy and all but the way they had him waiting tables he was just all over the place. Looked very unorganized. The wings and the rest of the food were still good so I'm glad they haven't gone down in that department. If you visit just go to the bar area. It may be more louder but at least the service there was better. Our last waitress there was named Stephanie and she's awesome. Hopefully you'll get served by her. Very friendly and talkative.
(2)Ermie B.
Never patronizing this establishment again. As soon as we entered the establishment, the female host informed us it was an hour wait. No problem. We waited for one hour and forty five minutes. Really? Then we finally were seated. Whew, kinda humid in here. No air conditioning! What's up with that? We ordered food. A nice pleasant order taker perspiring profusely, shirt soaked in sweat. Thirty minute wait. Had a few drinks. Finally the runner comes back with food and throws it on our table. Food looked dried like it was waiting under the heat lamp for ever. "Suppose to be like that?". Food was horrible...... I dunno whats all the hype about....you're better off supporting a " local" sports bar were they still have pride in preparing their food.......#wontbeback.
(1)Mrs F.
2 Stars* Only because the waiter *TRAVIS* that was serving our food gave us ATTITUDE!!! He also, ROLLED HIS EYES to us when we called for his manager. Seriously, who does that to your customers!?! I don't even know how he still works there with an attitude like that. Other than that the food was great and so was the atmosphere. Just a heads up! If your waiters name is Travis (On the FEM side), I would ask for someone else :)
(2)Teri K.
Thought it'd be a long wait considering I went on Tuesday which is 80 cent bone-in wings, but they were able to accommodate my party of four right away! Loved the employees since my first visit. They're always cheerful & you're always welcomed since the moment you step through their doors. If you're planning on eating here, be sure to try the spicy garlic & garlic parmesan! Sooo yummy. Oh & beware of their mango habanero. Sweet...but you've been warned
(5)Megan D.
I was told the wait would be 25minutes, wrong! During my wait I asked for a cup of water because I was dehydrated and it didn't come at all. The women at the counter was no help and the hostess was a clueless mess. Get it together!!!
(1)Roxanne Lynn T.
This was probably my second time here since I don't usually come on this side too often but my friends wanted a place to hang out after a party we had gone to and we chose BWW to come and have a few drinks. It was a Saturday and we arrived around 3pm for a party of 4. The place was pretty filled but we waited 10 min or so for them to clean a table for us. Finally got them cool crown hats to wear! lol Service is everything when it comes to dining into a place. And this review is probably more for the service we received that day we came in. We were helped by Andrew and probably made our experience there enjoyable. His personality was friendly and entertaining. We were there for only pupus and drinks so he gave us recommendations and mentioned drink specials that was going on. But we should have more energetic waiters like him, maybe that will keep customers coming back. Food is pretty pricey in my opinion but yet it is a bar so expect to pay bar price food. There's lots of tvs surrounding the restaurant that will keep you sports fanatics entertained. At least this place is much bigger than the location in Waikiki. So overall good place to hang out with friends if you don't catch the peak times of crowds.
(4)Sarah R.
Terrible experiences abound!! I planned to come here for my finance's 30th birthday party with a group of friends. They DO NOT ACCEPT RESERVATIONS, so we were forced to wait for 2 hours. We spent about $500 despite the lackluster service. The next day, I called to see if a specific football game would be aired at this location. They assured me that it would. After driving 30 minutes to get there, they dismissively informed me that it would NOT be aired. The manager, who was absolutely useless, even blamed someone else for the mistake and made no effort to make the situation any better. TRY WINGSTOP INSTEAD!!!
(1)Tiffany R.
Great service! My ID expired and was still able to purchase a bottle of beer. Traditional wings were cheaper tonight. Wing sauces are okay, similar tastes to wing stop! The music and atmosphere is great. They have great taste in music!
(5)kaiaka H.
What is that smell when you walk in?? Musky, oily carpet? Food is below average, our waitress was okay. Slow service... There was an older guy yelling and cussing, screaming at a manager right behind us. Manger asked him to tone down for other customers which was very considerate.
(2)Andy F.
Our server Stepha was extremely friendly and helpful. Best service I've had in a long time. Drink specials were good and they weren't shy on the pour. Food was good too. Sam Adams Burger was very tasty as well as my wife's Chicken sandwich with peach salsa. I know, sounds gross but it actually wasn't.
(4)Gene R.
Not bad for a few wings.
(3)Christine L.
I was really disappointed with not only the food of this place but also the service. I visited this place a few weeks ago with a large group of friends after a movie. My first complaint is the menu. I know its a sport's bar but they have a serious lack of healthy options on their menu. A side salad as the only vegetable option was a let down. There were several in my party that couldnt find a filling meal here. One vegetarian option wont hurt their street cred. I ordered the lunch special of snack size boneless wings with honey mustard sauce. It came with fries or onion rings and I asked if I could have a side salad or fruit instead. Nope. No substitutions at all. Fine. The food came out and the server didnt remember which order was for whom so they stood there holding plates high in the air calling out loudly "Who ordered this?" Um, isn't it your job to remember? I tried my chicken and it was so far from honey mustard that I actually choked on it. It was like the chicken had been soaking in vinegar. Yuck. The server never came back to check on us so i didnt have a chance to tell her how bad it was. Finally when she can't to clear our plates i told her the food didnt taste right. She disappeared for a moment and then asked if id like a large soda for free to go. Like that was going to fix the disgusting uneaten chicken in front of me. I declined, paid the (overpriced) bill and left. Never again.
(1)Michelle J.
This place is located in a good location. Not only can you get your shopping on but you can catch a movie as well. Parking is not an issue which is always a plus cause who likes to drive around looking for parking or even having to pay for parking down town. My friend and I went around 1130 it wasn't busy at all we were seated right away. We had a very energetic waitress she was friendly, loud, and just put you in a good mood. It always seems like it takes longer than it should to get your food being that most is fried and it takes no time to cook. For some reason every time I go my wings never come out hot like they just came out of the fryer. I mean if I wait I would like them to taste super fresh. But I mean really do you come there for the food or the sports that they have on their many tv's?
(3)Timora M.
Came in today with a large party. Gotta tell ya I was a bit excited...wings before the 4th! Disappointed as I walked through the door and I can see staff and management eating on the food line. You can clearly see through the door of them eating food and actually licking their fingers not to mention only using paper towels to wipe afterwards. Hand washing must not be apart of sanitation or management does not ensure the proper steps are taken to protect customers. (Servsafe training is needed here!). Staff should be eating in break rooms. I would love to conduct a surprise inspection on this establishment.
(1)Cindy M.
So I've been sitting here with my husband for the past 15 minutes, a dozen servers have looked at us and walked right by. Or even lowered their heads and pretended not to see us. At what point will anyone in this shit-for-service-circus-show actually stop and take my order? Or even welcome us and bring us menus since our table is currently lacking all such amenities. I would give zero but alas, Yelp does not allow it.
(1)Charisse O.
Buffalo Wild Wings is a really popular restaurant in other states,and this is no exception in Hawaii. When we arrived here at BWWs, there was a huge crowd. The hostess told us that we could sit in the back area at the bar if we didn't want to wait, but when we went to sit down, the only tables that were open was covered in dirty dishes. So we waited in the lobby for a table in the normal dining. At this time, I saw this waiter take a cloth (the ones they wipe down the table) and wring out the extra water right onto the carpet as he continued to walk! How gross was that! No wonder why the place smelled weird. Once we sat down, the table had one less chair than what was needed for our party. I would think you would want to set up the table prior to seating. Plus there was napkins and crumbs all over the floor right under the table. This place is really gross. The food was okay. I think it's overpriced for the quality of food. My mom ordered some Parmesan flat bread, and it was way too salty. The rest of the meals we ordered were mediocre. The place is FILLED with TVs and projectors. If you are really into sports, this place is perfect for you. Don't come here if you want to have a decent conversation with your friends and family. The only good thing about this place was our waitress, Mia. She was really nice. So overall, I was not happy with our experience. I think the lack of cleanliness really got to me.
(1)Josh G.
I came on a Sunday. It was not crowded at all and I had horrible service l. I had multiple problems with orders. I asked for naked chicken for my daughter, got fried. I asked the runner for another order with the correct order and he came back with the same tenders and added the friut. I had to ask the manager for my correct order and it finally was delivered. I asked for boneless, got Bone in. Drinks cam 10 min. after I asked for them. Overall horrible service. I could go on and on about the quality of service. I'll leave it at, no tip because it was not deserved.
(1)Aries A.
I've dined in a few times but this is my first time to use their take out service. I called and Austin took my order. He was great! My order would be ready in 20-30 minutes. When I got there, my order was waiting for me. :) I know how busy BWW gets.. And not once did I feel rushed.
(5)Jenny P.
I love the food here. I've probably been to this location 4 or 5 times. The service is okay, I recommend dining in the restaurant area, not the bar area. The service in the bar area is horrible, and all the times I went, it was super busy and the waiter doesn't come by often or at all to refill your drinks/check up on you.
(3)Vincent T.
Good wings. You're gonna have to try a whole bunch in different sauces before you find your fave. The onion rings are excellent! The Spinach Artichoke dip delicious. I suggest eating lunch here cause they're specials are more reasonable than the regular menu items. It's just discounted a couple dollars more for lunch. Otherwise the atmosphere was good and our waitress was attentive and gave good service not to mention beautiful.
(3)Jennie H.
This location doesn't have the best of ratings, and there are a lot of complaints about service, so I thought it important that I review TODAY the amazing service we had from Henry during our lunch! My husband and I have NEVER been to any BWW location, but my daughter, who is visiting from Alaska, insisted we HAD to try it. That coupled with multiple friends instagramming photos of wings led us here today. We found parking down near the food court, walked over to BWW, and were seated immediately. We were quickly brought water and other drinks were ordered for my husband and kids. Shortly thereafter, our order was taken. Our appetizer (fried pickles--yum!) came out quickly, then the rest of our food came before we had even finished the pickles. The food was nothing to write home about (the Thai Curry wings were pretty salty but tasted okay...I had a hard time with them being labeled as "Thai" when it was yellow curry powder used...it's just not what I think of as Thai curry). My husband's "Blazing" wings were good--spicy enough to clear my sinuses after one and leave him watery-eyed after eating a plateful. The food was fine. Salty, but fine. HENRY, on the other hand, was awesome. He was super attentive, friendly, and never left us wanting for service. He was funny and kind, and definitely made our lunch experience exponentially greater. THANK YOU! OH, big plus? They accept ID cards for 10% off the food bill!
(3)Skyye S.
Normally we don't have a bad time here but the last time we went it was awful and after a great experience at another restaurant there is no need to go back. Started with them having nothing. We came in for some newer items and they didn't have either so we settled for mozzarella sticks and a different drink. We both got the same drink and they tasted completely different. Mine clearly had a lot more alcohol in it and my husbands was watered down. I ordered a chicken sandwich with ranch. When it arrived it had a chipolte ranch on it. I informed the waitress and she just asked if I wanted a ranch cup. No I want wanted the sandwich I ordered. So she gets me a new sandwich and there is no sauce on it at all. Wait for her to come back and she brings a ranch cup. The manager was informed about the issue and we received a discount but certainly not worth the messups and the lack of products.
(1)Crista P.
Alright so I tried this place again, EVEN THOUGH I said I wouldn't come back, we were craving wings and of course it's like 80 cents today we had to come. Service: This time around it wasn't too bad, we saw there was a wait, so we walked to the bar to see if there were any open seats. Unfortunately no seats were open, we decided to go to the front and put our name on the list. It took maybe about 10 min to be seated which wasn't bad either. Our waiter was super friendly, he was quick with service. One downfall was I had to wait to get my drink refilled, I actually had to ask a passing waitress to get me a refill. Food: We decided to order the cheese curds which are fantastic! We got the basket of french fries with cheese, we ordered ten sweet bbq traditional wings which were really good, 5 honey BBQ and 5 lemon pepper traditional wings! Everything tonight was pretty much good. I really enjoyed the lemon pepper wings, it had that citrusy taste that I love so that was a major plus! Will I be back? Ah if im in the area I wouldn't mind giving it another try, any place with wings lately has been a craving so yes
(4)Evan M.
Always drove past this place, and was curious how this nationwide chain was like. Thursday night was pretty busy, with a 30min wait, but there was apparently a $0.80 boneless wing special that helped make it better. The artichoke dip appetizer was good- mostly the pita chips were what I thought stood out. It was not too hard or soft, and and had good flavor on its own. Of the boneless wings, we got the 6 least spicy flavors and seasonings. The only real winner to me was the Parmesean Garlic. We liked it so much, that we even ordered the ones with the bones, which we liked even better. I realized that the boneless had a bit too much crust for my liking in comparison, which makes the flavors more dull. I would be interested in trying all the flavors again with the bone. Dessert Nachos were okay. The cinnamon "nacho" chips were a little bland, and the saving grace was the little balls (cheesecake balls??) in it. Would recommend getting that separately if possible!
(3)Mike R.
Good wings
(5)Michael M.
It's B Dub, good place to come for food and drinks and watch sports. Bad thing about this place is that it's stuffed in between everything else including an awesome theater and base housing, so it's always so crowded with so many people. Expect a wait on a table especially if you come with three or more. Parking is ridiculous and good luck getting in or out!
(3)Anson H.
Went here earlier for satisfy some cravings. Colleen was helping us with take out and I'm not sure if it's her first day but she took over 5 minutes to take our order and repeated it 5 times finally getting it right the fifth time. Then I Paid in $1 bills and she laughed. I felt offended like my money isn't good enough. I work in the hotel industry in a tipping line of service and was trained to never laugh at a guest. After handing her my money, she laughed more and started to count it. She didn't even double count the amount I gave her and told me I shorted her $2. I hope management reads this and handle this situation accordingly. She was unprofessional and rude.
(1)Christopher D.
Craving wings for lunch after dropping off someone at the airport, I chose this location over the Waikiki one due to parking being free and easier. Pleasant host upon arrival who directed me to the bar since I was dining solo. Bartender was immediately available, friendly and explained the specials of the day. Tuesday is "Wing Tuesday" where they discount the price of the traditional (bone in) wings to .80 a piece. They also run lunch specials for under $10 on weekdays. Tons of good beer on tap and in bottles. A mix of local craft, national breweries and imports along with the watery, Nascar style beers like Bud Light and Coors. I never understand why a bar would carry Bud Light in both bottles and on draft...wouldn't they rather serve more brands instead of double stocking the same beer twice? Best part about the wings was the selection of sauces. Everything from mild to sweet to salty and "burn your lips off" hot. I went with three of the spicier ones and the "mango habanero" standing out as the one with best flavor with good heat. The actual wings were good, not too small, meaty enough and cooked well. The bartender was great at her job. She was engaging, which is rare in today's world mainly because people are on their phones and not actually talking to bartenders anymore. It's nice when they notice and take the time to talk...they're not going anywhere, so why not entertain themselves and the guest. She was knowledgeable of the menu, beers, company history, etc. She checked back on the food, refilled drinks in a timely manner and was quick with the check processing. Awesome service. The place is huge, has a TV on every inch of wall and was staffed appropriately. Bathrooms were clean, well stocked and, something I love, had HOT water...most restrooms only have cold. I was given a sincere farewell and thank you by every staff member (5) on the way out. My experience seems to be different than some of the other ones on here. When craving wings and good beer again, I wouldn't hesitate to drive over to Pearl City to this location.
(4)Jade S.
Apparently tonight was UFC night where you had to pay $10 cover. Got here around 7:00 pm (07/11/15). There were a lot of people waiting outside like normal, so I jumped out of the car to put my name down while my boyfriend went to find parking. Being the introvert that I am, I didn't really bother looking up as I walked into the entrance (which the doors were wide open so I just walked in). A male waiter/hostess was walking out of the entrance as I was walking in & I almost bumped into him. At the time a man was asking about his wait time & the waiter said he would check. I took three steps in to the door & a big security guard steps in front of me & says, "Ma'am, you can't be in here." I didn't question why (my mistake) so I just turned around & walked out. As I was walking past the restaurant I noticed a handful of letter sized paper on the windows saying, "UFC Night, $10 cover." Seriously, the lettering was pretty small. First of all, why in the world was I turned away by the security guard? Are only certain people allowed to enter & pay cover?! What if I did actually want to pay the (ridiculous) $10? I mean, I am speaking before I know my facts but I felt offended by the security officer after he wouldn't let me even walk up to the hostess area. Like I mean, how did everyone else get in? Why did he turn me away but not even ask if I wanted to pay the cover & eat in their establishment? Could someone please tell me what's the policy on UFC nights or any other they charge cover for?
(1)K C.
This place is really great, to hang out and chill with friends...UNTIL..u try to order something off of the new menu... With all the items they don't have! Unbelievable! I have never tasted the buffalo Mac and cheese because it is ALWAYS OUT! So I tried the flatbread pizza thing, half of the toppings were out... So I asked for the pastrami pretzel Sandwich...NO PASTRAMI!!! Why even put the menu out!Other than that...our waitress Megan was outstanding!!
(2)Ryan S.
This Bdubs is a million times better than the Waikiki one. With that being said, I was a regular especially doing take out on Thursday and let me say probably 25% of the time on take out I had an issue. Usually they would "lose my order" (i dont know how if you put it in your computer but okay) so theyd have to put it in again once I got there or they would tell me 15 minutes and itd be 35-40 minutes id be waiting for my food. Now eating in, I never had an issue. Always good service. Food was good (although they were usually pretty stingy with the sauce but theyll bring you more if you ask). Bigger than Waikiki's and it feels like the ones stateside. Good crowd for football and fights. They have a younger female manager also and whenever I would have an issue with the carry out she was always extremely polite and apologetic. I even recieved a free meal once. Kind of surprised me but she was really awesome (maybe she knew I was a regular, I dont know but either way it was cool). This store is only like 3 years old (I think they opened June 2012...) so maybe it was still working the kinks out. If I still lived here I would still be going here all the time.
(4)Amanda Y.
I came here on Sunday afternoon around 3:15pm. It took them 40 minutes to seat 2 people. During the time that I waited I watched as employees gathered around the take out stand talking story and occasionally folding napkins, as many as 5 of them at a time. While this is going on half the restaurant is empty along with there being many open seats at the bar area. You would think there wasn't enough work for all these employees since so many of them had better things to do then serve customers, however there were at least 10 people waiting to be seated. All probably wondering like myself what was taking so long. When we finally got seated the waitress said, "hi loves". I'm sorry I don't know how you find that to be an appropriate way to address a customer. Then she continued with this after my father ordered saying, "okay love". Who addresses a customer like that?! How does that sound professional or appropriate? This "you still doing okay love" to "how's it going loves" went on the entire time she waited on us. The food took another 30 minutes to arrive and the waitress cited problems with their tickets not printing in the kitchen as the reason for the long wait. The food was good and I love the mango habanero sauce and potato wedges. However, even though the food is good the service is greatly lacking. In total from the time I put my name in till the time we got our check and paid it had almost been 2 hours. With over half that time waiting to be seated and to receive my food. I will not be going back.
(1)Raelyn B.
I remember coming here a few times around the time it first opened. Their service wasn't great and I forgave them for that because they just opened. I remember when it was only on Tuesday when they had their wing special. I tried mango habanero and it wasn't spicy at all which was weird, it usually leaves a lingering hotness after a few bites. The size of their wings weren't comparable to Waikiki's location and neither was the amount of sauce - definitely not enough. I've been here on several occasions.. Just because with a few friends, for lunch after a group meeting and late dinner. I don't usually get the same waiter because I don't go at the same time or sit in the dining area or at the back seating where you can sit yourself. Going here and the Waikiki location I learned that it's faster to just sit yourself and find a table in the back. The wait for the dining area can get ridiculously long even if there are tables open when you put your name down. So because I don't really like to waste my time, I find a seat in the back but beware - they might not notice you. A few times it took us awhile just to get water or our drink order. I understand it would take long to take our order because it's "busy" but just as I was deciding on a final selection I don't appreciate my waiter leaving our table to speak with another table when another waiter is helping them. That turned up my fire and my deciding factor that Waikiki is my favorite location. If it wasn't for my love for buffalo wings and a closer location to where I live than I'd give them a one star. SIgh*
(2)Lapataume M.
The night we had a going away get together for one of the gals it was nice,clean,food was awesome,lava flow was mixed good,just the wait for a table was long BUT I could see why cause we stayed there from 9p till closing.
(5)Mac J.
Great service if you sit at the bar. Remember to tip the bartender. It's common courtesy for anyone sitting bar side having a meal to tip. Meals come out faster when you sit at the bar. Or at least it feels that way while having an adult beverage. 4 stars for great service at the bar and meals come quick. Tipping the bartender helped motivate their service and the drinks... sometimes poured a little heavy and once in awhile a larger glass/mug.
(4)Divina R.
I usually get extra crispy. Favorite flavor wings: garlic Parmesan, salt and vinegar.
(3)Rissy B.
Today was busy and we waited for 30 mins, we didnt mind. The waitress was nice for getting me a new glass of water after noticing somethn in my drink, and also got a discount for it.
(3)Chris T.
The service was slow and I was given ketchup packets to use instead of a ketchup bottle. Not to mention the hair I found in my sandwich. The waiter said he hoped the day would go by fast and it was too busy.y husbands wings were half covered in sauce and it took 15 min. to get his side dish. Never again!
(1)Debi V.
This is a great place to have lunch and watch the game, which we are doing right now. The food is good and our server is right on top of things! A lot young couples today with their children, enjoying the game and food. The atmosphere is casual and you can come as you are, no need to dress up. Their menu includes chicken wings with different bbq sauces, lots of salads, burgers as well as children's meals.
(4)Tiffany-Nicole G.
Our experience here was nothing fancy. The wait wasn't too long because we just scouted seats in the bar area. Even our server gave average service. There is plenty of room in both seating areas and TVs everywhere. You can even watch big games or fights/matches for a $10 charge. There's also entertainment in that you can play trivia against other BWW guests. Just ask the server for a console. I love their every day specials on beer and appetizers (evening only). I recommend the following: - Fried Pickles (appetizer) - Traditional Wings (the following flavors are Nikki-approved) * Salt & Vinegar * Spicy Garlic * Asian Zing - Huckleberry Lemonade The food was great except the celery. What really irked me was the celery I was served. I uploaded a picture. Most sticks still had dirt on it! It wasn't washed properly. It was gross. I wiped some of it off with my napkin and the color was brown, black and green. EW. /: Overall, I think I'll be sticking to the Ala Moana location. Servers there are more upbeat and friendly and the celery seems to be washed properly. (:
(2)James S.
Been here twice, both times were not great, not even good. But I have come up with a way you can maximize your experience. Get bottled beer, their beers on tap taste like they don't clean their lines. It smells and tastes skunked. Order appetizers as your meal, they aren't half bad. Avoid the wings, they taste like they were frozen then thawed then frozen again then cooked frozen. Sit at the bar instead of tables. The bartenders will give you better service than the actual servers.
(2)Jodi L.
Good food... Good service... Atmosphere is up-beat and friendly. Cheesecake Bites ROCK!
(4)Jozlyn H.
So..... I'm updating my review because I've had absolutely awesome service from two of their servers.... keolu and Anne. I've been here with parties from 5-20 and they have been on it.... Service from those two servers especially with 5-20 of us with separate tabs each person .... They were always spot on and quick! Their food Is well known nationwide so I don't think I have to review on that but my favorite is the garlic Parmesan and the salt/vinegar one.... Ya weird but I like it. I'm glad they improved on service... And I'm glad I always happen to have Keolu or Anne as my server. They actually made me a regular at this place now :)
(5)Greg C.
I'm not thoroughly convinced this place is all it's advertised. Sure, lots of televisions set to sports programming. Sure, lots of buffalo wings in varying flavors. Sure, lots of sports fanatics in their Forty Niners or Seahawks jerseys. However, the wait to get in on any sports event day is way too long, the prices too high, and the portions too small. If you want sports-related atmosphere and don't care about the wait, the price, or the quantity of food, then this is for you. Perhaps I'm just getting bitter in my old age!?
(3)Maria R.
My friends and I decided to try this place out after returning from Kunia (we met with someone from Craigslist to buy something) because it was a Tuesday and we had not tried this location aside from Waikiki. Upon arriving the location, we could tell that it was a busy day since there were a lot of people loitering in the parking lot dressed in snazzy clothing..and some are well.. inebriated..we immediately assumed that eating here might not be a great idea. We were greeted by the hostess and immediately tells us that it will be a 30 minute wait for the tables. My 'breasties' and I looked at each other, which obviously meant "Hell no we are not gonna wait that long".. the hostess got the hint then suggested that we were able to seat ourselves (if we find a table). We didnt want to wait so we weaved through the dining area, dodging strollers, waitresses and drunk people... and omg let me tell you... it was HELLA STANK I THERE. The bar seating area was full and it smelled like vomit, body odor, and food. Thats a bad combo right there. We didn't find any seats so we left the establishment and decided to go to Waikiki since we were heading home in that direction. On the bright side however, BWW is a great addition to this complex because it has people flocking here, which is great for business in the complex. Many of the people who live on the Westside can actually enjoy BWW wings instead of taking a long drive across of town so that definitely saves them gas nd money. Important tip: their tuesday deals with the .75 cent wings is replaced with .80 wing tuesdays because (im assuming) of economic issues. Also if you're feeling playful then try the "trash can". Teeheee make sure you have lots of money because beer and drinks can be expensive!
(2)S B.
This is like any other BWW I'm sure. I would recommend coming on a Tuesday, but be ready for long waits in line.
(4)Stephanie L.
Horrible service and apparently this place is B.Y.O.U. (bring your own utensils)!! Ok so I've given this PC location a few tries... The first time I came was shortly after they opened so I excused them for the bad service. The second time, I came to meet friends for late night happy hour when these 18-21yo waiters were only interested in hitting on one of my friends, who looks 10yrs older than them; we did not appreciate getting dirty looks from the tables around us since they were being neglected by the servers. But my last visit totally turns me off to this place and I don't think I'll be coming back! I came here for lunch on a Monday with my cousin and we were seated promptly since it wasn't very busy. After our waiter came by with our drinks, we didn't see him again for another half hour to take our order. We ordered the small portion of wings, the chop salad w/o cranberries, and a flatbread. Pretty simple items, right? Well it took another half hour before our food was brought to us. I noticed that my salad had cranberries on it, but no big deal cuz I'll just pick them out and I didn't mention it as they set our food down. Then as soon as the waiters leave, I realize we didn't get any utensils or napkins. I waited a few minutes and tried to wave someone down unsuccessfully, so I eventually dug out some wooden chopsticks from my purse to eat my salad. Only towards the end of the meal did someone come to check on us, at that point I was able to ask for napkins, and to-go boxes because I just wanted to get the heck out of there! I haven't been to the Waikiki BWW, but I highly recommend avoiding this Pearl City location!!
(1)Ashley T.
Horrible! Just plain horrible take out food! Its like they don't give a crap about the take out food because we're not "tipping" customers I guess!? Ordered 6 medium traditional wings to go and they barely had sauce on them. I couldn't even tell that there was any sauce at all! Then I ordered a side of coleslaw for my boyfriends honey BBQ wings and they gave me a tiny thing of coleslaw in the container that they put the sauce in! I couldn't believe it when I got home! When you dine in they give you a nice bowl of it. And I specifically said a side of coleslaw the big one. I always eat in and they are pretty decent most of the time as long as you don't go during their busy hours. But it wasn't even busy when I ordered it and picked it up. She said it was going to be done in 10-15 minutes which it was, and that's about the only positive thing I have to say about this take out order. But it could be because they hardly put any time into the order itself that it came out on time. I will never order take out from them again. I'm debating about coming back to dine in as well now.
(1)Raquel B.
Absolutely love coming here and eating those delicious wings. Went there last night with my family and it was amazing. Yes this is a chained restaurant, but I don't mind as long as the food is awesome and it was. I don't have a single complaint other than the menu being very limited, wish they had more options for the entrees, but it is bar food after all. So yesterday we tried the onion rings for the first time, sooo good! We also had our favorite appetizer: spinach artichoke dip. For the wings we had a large order (comes with 24) we decided to do boneless (6 Asian Zing, Spicy garlic and our favorite Parmesan garlic)...finger licking good.
(4)Zee A.
Went on a Thursday evening about 7pm and the hostess said it would be a 45 minute wait. We were called on at the 45 minute mark at taken to our seats. We were promptly greeted by our server Ryan. Ryan was friendly, knowledgable and attentive to our needs and of course the food was delicious. Thank you Ryan!
(5)Jessica M.
I went with one friend. Right when we walked through the doors the horrible mildew/rotten smell of the place hit us. We should have walked out then and there. As we walk in the waitress tells us, "You can choose to sit at the bar or sit at a table". She seemed very demanding, no welcome greeting at all. I said, "A table". She talked to another waitress. And then said, "follow me". Anyways she was looking back at the other waitress. They said something in confusion, the other waitress said, "No". Anyways she ended up directing us to a table. Seemed like a dirty place...lots of empty tables with dirty dishes just piled up, paper towels on the floor. Right when we were seated a male waiter comes by and asks what we want to drink. And I asked him about a coupon I got online that was sent by Buffalo Wild Wings. The waiter told me I needed that restaurant's email address to send a copy of the coupon to get the discount, and that he would ask the manager for the address. ?!! I've never heard such a thing. Later the waitress came by and took our order. I told her it was my birthday and asked if I got any specials. She said, "No, unfortunately there are no specials for birthdays, everyday here is like a special birthday." ?!?! RUDE! She didn't even fake a smile, and say Happy Birthday!. I've never been to a restaurant, where the waitress does not do that. How much effort does that really take? That is part of their job...being welcoming! When the food finally came, it was gross salty and saggy. There was also no carrots or celery. I always remember that coming with wings. The cheese curds were eww...dry. And the mushrooms were way too breaded. The male waiter never came back with the information about the coupon. So I decided to hand it over to the female waitress, and she was able to process it...after standing there for forever looking over it...like it was a fake. It was only for a free appetizer, and we didn't even eat all the nasty cheese curds. Overall this was not a good experience. I will never come back here. And it is a shame, I don't think I will give another Buffalo Wild Wings a chance. The staff is very rude, and none of them had a smile on their face...not even a fake smile. I walked past a group of waitresses/waiters by the restroom. They were standing around the register looking board and not wanting to be there.
(2)Jenn Y.
Poor customer service very slow Cramp I came here with my family and they only gave half my order. They said they will bring a booster for my baby but they gave it to another family. The sauce on the wing was very little. The waitress apologies for the kitchen being slow but she didn't even refill our drinks!!!
(1)Megan C.
We showed up for morning football at 9am. They were only serving breakfast and it was overpriced and terrible. $9 for a terrible burrito, wtf? On the plus side Meghan, our server, was the best we ever had. Super attententive and very apologetic to make up for the terrible breakfast food. Stop serving breakfast, serve wings at 7am an give Meghan a raise! We will be back just to see her for sure!
(3)Jossi M.
Really bww!? I was seated at a dirty table. There was a wet spot my friend put her hand into. The entire time I'm eating there are two dirty tables next to me. It's 12:00am and not that busy. Staff are sitting down chillin while the tables remain dirty. Thank goodness I like the wings.
(1)Manae H.
My ratings aren't going to matter because people will still go there. If you get a side of fries, expect to pay $4 for a handful of cold ones. When you order wings, they will be bone dry unless you ask for extra wet. You will then possibly get minimal sauce. Always have bad experiences with their to go service
(1)Luis R.
10 percent military discount. I believe this place taste better than the bdubs downtown and the wings are bigger. Had no problems this visit and the server Jocelyn was great and took care of us. Wings and beer not much to write on. Four stars because this place has gotten expensive. The best time to go is during lunch (1100 - 1400) as the specials are way worth the price: wings, fries, celery, ranch and a coke for less than 10 bucks. You can't beat that.
(4)Ashley M.
Who doesn't love BWW?! So glad they opened up a location on the west side, that way we don't have to drive ALL the way to Waikiki just for some wings. Located right next to the Regal theaters in Pearl Highlands, and it's loaded with LOTS of parking. I personally like to park on the second floor cause sometimes it's a lot easier to find parking down there, then catching the escallator right on up. For some reason, like everyone else, we always come here on a Tuesday night & it's always busy, especially if you got a group of friends like mine...we always have 10+ in our party so our wait can sometimes go for a good 2 hours. My favorite? Their garlic roasted mushrooms for appetizer, and their garlic parm wings!! I like to eat my wings with a side of rice, but sometimes it's mushy and it kinda disappoints me, cause I'm quite picky with how my rice is cooked. Customer service is usually awesome, especially with us having such a big party, but of course, we have to realize Tuesdays are one of their busiest days, so we have to be compassionate towards them, if the customer service isn't.
(4)Azadeh K.
First time coming here due to one of my wife's best friend for buying us a gift card to Buffalo Wild Wings for Christmas (& we decided from all days that today would be a perfect day to use it! Ha!) Located in the Pearl Highlands Shopping Center (next to the Pearl Highlands Movie Theaters) the sign is pretty huge, it's kind of hard not to spot it lol It's super spacious on the inside (which I have never realized how big the area was!) I like how they separate the bar area with the dining, but you can seat either sides even if you have kids or whatnot (we went during the day and on a Weds) so we decided to sit at the bar center (high chairs location they call it) you pretty much don't need a hostess to sit you down, you take your happy butt at the end of the area and place yourself wherever you want to sit (which is good, I basically don't mind) there are TV's In every corner of the wall that no matter where you were sitting you pretty much had a good seat to watch any of the sports that were on! As we were seated our waiter Gavin greeted us & introduced himself, he was extremely professional & super friendly, asking if this was our first time experiencing at Buffalo Wild Wings (this was my first in Oahu & this was my wife's first time ever!) so he was super cool to go over the menu with us & what his preferences were on each section of the menu (appetizers, main dish, desert, beer) & the special of the day (Wednesday Special was cold draft beer for $3.99) so I was extremely impressed with how he handled everything in a professional manner, he was definitely the best! Okay! Now let's talk about food! Appetizers - we decided to get "Artichoke Dip" that Gavin our waiter recommended! It was super delicious! Goey and hot served Artichoke dip with awesome warm hot and ready to eat pita chips (seems as if they make they're own) and side of celery, carrots & bell peppers (which I loved) it was super good, that a part of me just wish it was a never ending appetizer lol Main Dish - we decided to share the "Large" chicken wings (wet style) and we had 4 wet ingredients we could use, so my wife chose 1. Parmesan Garlic Wings -Super delicious and succulent good! One of my favorites! Not at all spicy & the flavors of Parmesan and Garlic explodes your taste buds! 2. Spicy Garlic - it's was okay, never really tasted the garlic but if wasn't really as hot as I thought it would be. I chose for the last two were: 3. Thai Curry Wings - pretty spicy but not overbearing heat, super super delicious! Also one of my favorites! It gives you that Thai Curry taste that gives you a heat kick at the end! (Not too bad but enough for your taste buds to appreciate the heat!) extremely ono! 4. Asian Zing! - not spicy, has that Asian twang to the taste! A bit too saucy for my taste but was okay, not a favorite but wasn't bad as well, so it's a must try if your curious about it (; && yes we had to have a desert so we ordered something small and got the fried cheesecake balls which were delicious!! Wish the portion wasn't so small (should've gotten the desert nachos but oh well lol) it was goey melt on the inside with a side serve caramel sauce to dip into! If it was served with vanilla ice cream would've been great, but it was too sweet for me even though I enjoyed it! My wife on the other hand, loved it lol I would have made it 5 star, but we eventually waited a really long time for our chicken wings to come..like almost 1/2 and hour, & our server got busy, we waited a bit to get our check, but overall he was still awesome regardless!!! Donated $5 to the Special Needs Olympics HAWAII (yes it's funded in Hawaii for our Special Needs Children of Hawaii) so please donate! My son is special needs (Down syndrome) and he is an amazing kid who participates! So it touched my heart that Buffalo Wild Wings teamed up to help raise money!! Definitely will be back here again! Oh & when you receive your receipt & do a survey, you get a $5 off on your next meal you visit!!!!! So great deal there as well!! Happy Eats Yelpers!!!!
(4)Lesley S.
Every once in awhile I get the craving for some B-Dubs. I get annoyed with them here on island because every time we come for a limited time sauce they are out. I'm chalking it up as an islandism. Limited quantities sent here. I'm super happy we have one here. Their sauces are the best and it's even better you can take them home. Spicy garlic, medium, and jammin' jalapeño are the best!! They also carry specials at Christmas if you buy a gift card you get a bonus card for yourself to use in January. SCORE. I don't dine in as much here because we have the Sunday Ticket at home and a 4 year old. It's just not as fun anymore. Parking is hit or miss here. It really depends a lot on the theater and how busy they are.
(4)Brandy W.
I do not understand why this place is so popular. Honestly. There are local spots with MUCH better wings than here. There are local spots that are MUCH better to watch sports than here. Yet, when someone's throwing a party on the pearl city side, it SOMEHOW ends up at BWW. Because of its popularity, the wait is ridiculous. Once when we came during a football game, they told us the wait was 3 hours.... and people were waiting! Seriously?! We've only gone when it's pretty much empty on a women's softball game day.... that's the only time it's empty. However you would never know that the place was empty judging by how poor the service was. We spent the better part of an hour waiting for our lunch specials. Since it's a lunch special, isn't it geared towards those on their lunch breaks? Sooo.... it shouldn't take an hour to get a salad and a few wings, right? Wings that you're supposed to specialize in?! Don't even get me started on the wings. They are mediocre at best. They tasted crispy as a majority breading, not a ton of chicken meat. Really there is nothing good about this place... except everyone else loves it.
(2)Jeffrey A.
Until they get the AC fixed it is not worth going. It's hot here for at least the last month.
(1)Cjay G.
This ones for Robyn. Seriously if you fucking hate your job just quit. First of all when we got seated and she tried to place the utensils on the table the knife flew out on the table and all she said was "oops" grabbed the knife and went to go grab another set. When we got our order she slammed the tray and slid our food onto the table. She just gave off a negative vibe the whole time we were there. She sucks, and I'm guessing she's new because I haven't seen her around before. You obviously hate people so I don't get why you're a waitress. We'll be back, but we just hope & pray we don't have ROBYN as our waitress, ever again!! Ugh
(1)Krysten I.
This BWW in Pearl Highlands is definitely a better experience overall than it's Waikiki counterpart. I didn't like the BWW in waikiki at all, but I was craving wings and convinced a friend to drive out to Pearl city with me. The traffic was absolutely terrible, so I don't think I will be going again during rush hour traffic. BWW is super popular, especially with all the military in the surrounding areas. It's quite obvious who the locals are and who the military personnel are, but who cares, right? When we went for diner on a Friday night, there was a huge wait for the dining area, but we decided to go into the bar area, which is almost as big and waited only I a few minutes for a table to open up. My only complaint was that the menus were SOOOO sticky. Like they had never ever cleaned them. I seriously had to try to turn the page in the drink menu. It was disgusting. We decided on a medium size of wings (you get to choose 3 different sauces!) and a basket of fries. We tried the asian zing, honey bbq and garlic Parmesan. My favorite was the asian zing. Nom nom nom. It also came with carrots and celery!! Service was pretty good. It's definitely expensive, but they have to pay for all those TVs and electricity use somehow. There are even TVs in the bathrooms. The atmosphere is nice though: high ceilings and bright lights.
(4)Dan N.
Horrible service! Always takes more than an hour for overpriced food. Today our food came 50 minutes after ordering and was cold, we didn't have silverware and asked a server passing for some who said he was too busy and asked who our server was. The only thing this place does right is drinks. Worst BWW I've been to!
(1)Chris G.
Let's start with the important questions: 1) do you like chicken wings? 2) do you like beer? 3) do you like sports? If you say 'yes' to all 3, you need to at least give BWW a try. For the best experience, I recommend going to BWW if it's lunch time and a weekday, it otherwise gets crowded, but that is also part of the fun - people watching. I liked the servers at BWW, friendly and good knowledge around the menu. The server I had always came with a smile on her face, and did a good job of checking up on me. I had the wings (big surprise) and I tried a variety of their sauces, and preperation styles. I've had better wings, but these were still good. Cheers to the variety of beers, not an amazing selection, but certainly adequate. BWW is worth the experience, especially if it's an NFL Sunday, the bar has a tons of televisions to make your game day experience one to remember.
(3)Rachel K.
Never have great service here. always takes forever for the food to come out But usually I'm willing to sacrifice that for the fried pickles and bones less honey bbq wings Beware, if from the mainland, they DO NOT have the same menu ( sadly). They don't even have half of the most popular things on the menu here in hawaii that they do on the mainland.
(3)Christian M.
Got corner seats of the bar to watch the Blackhawks Ducks game.. Our bartender Kelly was great. No complaints there. Only gripe was the fact that the entire bar area smelled like a men's locker room. Couldn't believe the smell. Granted we dealt with it the entire game. Other than the god awful smell it was like any other BWW you can imagine. Food drinks and a shit ton of TVs.
(3)Morgan M.
First let me start off by saying that I have 10 years of restaurant experience and am quite understanding about most situations because I've been there myself. That being said, this place is seriously the worst. The first time we came here it was not even busy and they got my order wrong, which is always annoying. Next time we ordered wings for the super bowl. We called ahead a few days in advance, get there about 30 min before the game to pick up, end up waiting until the end of the first quarter only to find out they don't have our order. Ok so we cancel it and get a refund and leave. That was very frustrating because they kept saying just a few more min for over an hour and then never delivered. On top of that the manager was very rude to all of the customers waiting and even got in an argument with one lady. That super bowl was over a year ago and today we decided to go back. Not because we wanted to really, but because we were in the area and starving. Big mistake. It was about 3:30 on a Saturday and not too busy. Of course they were out of the first two things we ordered; a beer and a mac and cheese. Then we wait about 30 min for 2 burgers only to find out they lost the ticket or whatever so they were never made. Ok. Then we get a free appetizer and our food paid for after we wait forever, and while that's fine, it is so obvious that everyone that works here just does not care and hates their job. The food is very meh and the staff are so miserable that we will definitely not be going there again. I'd rather drive all the way home than stop to eat here. No wonder they are always hiring. Don't bother with this place.
(1)Roxy W.
UFC Fight Event You have to pay for wristbands to be here during the event. The notice they posted on the outside of the building said if you are just dining that you do not have to pay the $10 wristbands as long as you leave by 3pm. My family and I just wanted to eat a late lunch and were told we have to pay to get in. I mention that we plan to eat and leave and will leave before 3pm. (Remember, the flyer said diners can eat until 3pm without buying wristbands.) We aren't interested in watching the fight. The hostess said we would have to still pay for the wristbands since she "thinks" we wouldn't get out by 3pm. So we left! My husband and I loved this place and now it looks like you lost two customers.
(1)Frank G.
The kids and I love Buffalo Wild Wings. We've only been to BWW in Colorado and to the one in Pearl City here on Oahu but we've always enjoyed ourselves. For me, the selection of beers is great. Lately, I've been drinking their Game Changer draft beer. I understand that it was crafted for BWW by Redhook. It's a very nice ale: light and very smooth. My younger kids love the honey bbq wings. Even though they are a little spicy, they can't seem to get enough of them. My son and I like to try different wings from the menu when we go. It's nice that they have a selection of around 20 different flavors. We always enjoy the Buffalo seasoning, which is a dry-rub as opposed to a sauce. It's hot but very flavorful. Another favorite is the Mango Habanero. It's got a little more heat than the Buffalo but a nice sweetness that mellows it. Although neither I nor any of my immediate family members are sports fanatics, we've enjoyed the plentitude of wide-screen TVs at BWW. One of things that I've enjoyed is that they have the TVs tuned to several different channels (we've been to some places that have 3 or 4 TVs and they were all set to the same event). It's nice to see some of the things that are less common to view in Hawaii like hockey. Finally, we've always enjoyed the staff at this BWW. I'm sure that they are hired for their outgoing personalities because they have always been able to get both me and the kids smiling. BWW is not the cheapest place to take the family out to dinner but we keep going back because the food is good, the service is fun and the beer is cold!
(5)Misty P.
This place is just okay for a quick stop for food, but come football Sundays this place is pretty awesome. We've been making this our place so far for Sunday football. It gets crowded so you got to be lucky to get a seat. It's good for groups and it's first come first serve so you can lock a television in with what team you want to see play with the server. We locked in the Patriots game and the Dallas game after so that was pretty cool! They have a special Sunday football breakfast menu and you can order the regular wings and all that stuff. Tons of different beers, and for the non alcohol drinkers...lots of different soft drinks and iced teas. Stayed until the 1025am game was over at about 2pm and I only spent $38.00 with a 20% tip. The service is okay, it's not that slow, but not that quick. You do have to understand though that the place is packed with people. The drinks came quick enough. Can't complain. Good atmosphere with everyone sporting their favorite team's jersey.
(4)Perla E.
If I could give this place no stars I would. I always looked forward to coming here after work or a long day. Today I sat at the bar and I was ignored with the rest of the party I was in. The employees were just talking awful about their tables by the other side of the well. The blonde bartender didn't greet us at all she just threw her coasters in front of us. No smile, no how are you. She was yelling and complaining to her coworkers. Took our menu right from underneath our food while we were eating. The manager was doing her job the entire time. All she did was drink out of her hydro flask and give people an attitude. I'm not surprised she didn't have a name tag cause that way no one can direct to her in a bad review. I hardly ever give bad yelp reviews because working in a restaurant industry I know how harsh people can be on here but I have never been treated so rude in an establishment before.
(1)Mei G.
Went after the movies for my daughter's 11th birthday. We were seated after 25 minutes, but food did not come for another 35 minutes seriously? 35 minutes for 2 kids' meal and nachos? Also, they don't do anything for birthdays unlike D&Bs. To top of off, my birthday girl slipped and fell on her back in the restroom due to water on the floor. I don't get the hype about this place, a glorified sports bar. Once was enough.
(1)Sakura N.
Second time coming here and we had to wait an hour to get our food both times.
(1)Rissa K.
If you are in the mood for wings then come here on Tuesdays for 75 cent wings! The wings here are tasty and they also have yummy sides like cole slaw and mac and cheese. The deep fried mushrooms was pretty yummy too! Everything tastes good with side order of ranch sauce! This place can get bit noisy though but other than that fun place to come with group of friends.
(3)Chanel V.
Been to Buffalo Wild Wings a lot of times. I forget to check in but everyone knows that they have the BEST wings EVER! Although they are usually pretty busy and the waits are pretty long. It's always worth the wait, Tuesday's are now 80 cents wings and Thursday's are 80 cents boneless wings. But overall love their wings.
(5)Deloney D.
Came on 29 August for a lunchtime birthday celebration. Everything tastes like the person in the kitchen was rationing out flavor for later. The salt and vinegar fries were cooked just right but too lightly flavored and every flavor of wings was visibly missing flavoring. I have been to this location 3 other times and am disappointed at the inconsistency with the standard and the "stinginess" that we experienced today.
(2)Julia A.
I got my little buzzer thing and took a seat outside. The wait was about 20-30 minutes and I was told about 20 so not bad. As I sat outside I decided to check yelp and the reviews. I noticed the really low rating and immediately regretted suggesting this BWW to meet a friend for dinner. I wasn't sure what to expect but based on the negative reviews I guess I should have received really bad and slow customer service with attitude and mediocre cold food. We didn't get any of these. Our server, JORDAN, was amazing! She was super attentive and made sure she came to the table in a timely manner (even though we had to send her off 2 times because we kept talking). She always came back and made sure we had everything we needed. The food came out piping hot and fairly quick. We really didn't have to wait long at all. I've been to other BWWs around the mainland so they didn't really have anything extraordinary, except for the Longboard Lager (which I will always drink when I am in Hawaii). I'm not saying your experience happened because of A or B but I will say that my experience was great and had a whole bunch to do with the great customer service provided by our (not even 21 year old) server. Super crowded but glad it's in PHC. The center definitely needed something like BWWs. It's a great place to hang out, talk to friends and relax.
(4)Marianna T.
Really guys? Okay, I love this place. Came in yesterday after Senior Portraits, seated by Ash (who's one of my coaches) and was served my Jameson! He was so nice, anyway. My boyfriend ordered a Burger, my mom ordered the Nachos and I wanted to do the Blazin Challenge. He couldn't believe it, and was very shocked. The food came out in 10 minutes, and he went over the rules. I already knew what to do since I researched it and dived right in. finished it in 2 minutes and 30 seconds. According to my boyfriend and mom he ran and told his co-workers. It drew a bit of attention to our table but that's okay! Sadly, they don't give out shirts or anything saying you completed the challenge (which explains the 4 stars instead of 5) but the food is still amazing and the people are wonderful. Keep it up !
(4)Missy T.
Large space, multiple flat screens good for sporting events or other big televised things. If there's a line you can leave your name with the hostess and they'll call you when your table is ready. The wait staff will give you an obscene amount of napkins if you ask. Those are all of the good things I have to say about Buffalo Wild Wings. My visit was on a Tuesday so they were doing their special price for wings. Friend and I each put in our drink and wing orders and began what would go down in the history books as The Great Wing Wait. After about 20 mins, two of the saddest little baskets of wings were brought out; mine were something akin to breaded packing peanuts in sodium sauce. Our waitress was pleasant, but after we put in our orders she made like a tree and stayed in one place for hundred of years providing shelter and food for a world of organisms that weren't my friend or I. We had finished our food and still not received our drinks or any water refills since before our food arrived. Our drinks eventually came with the check, and were placed on our teeny table full of unbussed dishes. The lack luster food and absent service have put BWW on my no-go list, although if you're a sports fan I'm sure it'd be a great place to watch and get your drink on.
(1)Johnelle P.
Jeff, my ladylove and I came here yesterday for our (Abira and mine) first time. Every time I've passed BWW it was always packed and people waiting outside the door. Luckily that wasn't the case with our visit. It was kinda empty. We had a waiter named Travis, who was an absolute sweetheart. He was very informative and attentive. He let us try some of the sauces before hand (BTW, Blazin' sauce is delicious and I think I'm going to try the challenge next time!) My daughter had the mini corn dogs with fruit cup and fruit punch. I had 12 pieces, half Hot BBQ and the other half Carribean Jerk. I like both of them but I really love the Carribean Jerk more. It has that subtle sweetness with a little kick that I am just hooked on. Fountain drinks are unlimited and I made sure I took advantage of that LOL (such a fatgirl :P) We tried the Cinnamon Squares thing. It was okay, I just wasn't expecting it to be a small portion. For 12 wings, a Heineken, a kids meal, a drink, and dessert our total came out to around 40 bucks? I think. All in all, everything was great! The only thing I can say is be sure you're not in a rush to go anywhere because it took a little while for the chicken to come out (good things come to those who wait! LOL) I recommend coming daytime on an odd day like Tuesday or something lol Definitely going to be going back! Carribean Jerk calls me!
(4)Angela B.
It's a shame because the only thing I'm going to complain about is the terrible service my friend and I received. Because we are young(er) girls we were ignored for the most part, and our server was completely incompetent. Our bill total was 54.16 I gave her $40 and told her cash first and to put the rest on my card plus a 20% tip making it $70.00. Instead of charging me a total of $70 she took my $40 AND charged my card $70. She disappeared and I waited five minutes for her to return but I had to bother another server to get her attention. When I told her it was supposed to be $70 total including the $40 cash she scoffed and got the manager who deleted the payment and ran my card three more times. I got so aggravated because she should've just given me my $40 back instead of running my card so many times. I would go back if they hire more competent servers. Who assumes that they will receive a $52 tip on a $54 bill? I felt insulted that my 20% tip wasn't enough for her. Food and hosts were great.
(1)Cedric T.
Always come here after work.great service and great food.i come on Tuesdays when its busy and still have a little wait time. Our server Reggie was very tentative and prompt on our food order. Will definitely recommend this place for after hour functions.
(5)Ram K.
Ordered take-out after watching a movie on a Saturday afternoon. This place gets pretty busy, people were waiting outside to get in. My gf put in our order. We waited around 20-30 minutes any longer would've been unacceptable. Got home with our parmesan garlic, lemon pepper and buffalo style wings. All were good, my gf was told the lemon pepper was a big seller I can see why. Very tasty. Next time we'll dine in. According to the other reviews dining in is where the ratings drop. Hopefully it has gotten better because we really like their wings.
(4)Ghae C.
Its a great place to hang out. I was expecting a long line since i went there on a friday but were able to sit in around 30 mins. Although, the problem was our food took longer to be served than the people around us who just go there. I mean, i only ordered a small boneless chicken. Other than that, great ambiance and employees.
(4)Alysha B.
George was such a lovely waiter. Hope to have him next time i come here food and drinks were good too!
(5)Debbie L.
This Buffalo Wild Wings is a LOT nicer than the Waikiki location. There are tons of television screens as well as projectors! Service was good and so was the food. The only reason why I am giving them 3 stars is because for some reason, we had a gnat problem at our table. I kept on finding gnats stuck in my ranch sauce and floating in my beer! It was a disappointment but I didn't bother to ask for another beer :( On a brighter note, I love the ambience of this location and would definitely love to come here to watch football games! Waikiki needs to do some renovations at their location.
(3)Kim A.
The boneless wings were mostly batter and the sauce was a little overwhelming. Our waiter was nice though.
(2)Shaldene B.
Wing Tuesday .80 wings. Can't go wrong, too bad it's not .25 per wing. Every Buffalo Wild Wings out of state promotions are different and not the same. Hawaii is just expensive
(3)Ashly M.
This updated review is only for today's visit. I order buffalo wild wings probably once every two weeks. I would give today a one star, but don't want to change my overall star rating based on one visit because I normally get amazing service! Background, I work in customer service and my sister was a waitress for 7 years, I'm VERY patient with service. 8-7-2014 Me and two coworkers ordered takeout at 11:15, gentlemen on the phone was quick and polite. It would be ready in 15-20 minutes, I usually wait the 20 minute mark to leave and drive the 5 min to pick up my food. Arrive at 11:45: We all walk in, we were greeted and let them know we had a takeout. I approach the takeout counter and she immediately says I have a really big order I need to enter really quick. No biggie, so we sit on the bench and wait for her to get done entering that order. No one in line ahead of us. A gentlemen walks in and goes to the takeout counter, he waited for about 3 minutes, she starts having him pay for the 4 orders that he was picking up for. Not her fault he is picking up for 4 people, but she didn't look at us once to help us. I had to go stand next to him in order for her to even say "oh, I'll be right with you" We approach, there was no sorry for the wait, or I apologize we are just really busy. She just said "we had a lot of takeout orders". She was in no rush while we were paying. After the three of us paid, she looked through the bags for our food, only one of our orders were up(not her fault). She went in the back for anther 2 minutes and came out with our orders. Throughout this time there was a line forming behind us, of about 7 people. Her manager came to help her while she was giving us our food. She forgot forks in all 3 bags. Still never apologized for any delays. We left at 12:15. Food is great as always! Never doubted that, but Casey's service was very short of good. This will not stop me from eating here. I hope she either learns to greet customers instead of saying "I have a long order to enter" (no hello involved), she apologizes for people waiting, she asks for help if she needs it, and SMILE! Believe me, if she had apologized and smiled and you can feel she was genuine, my update would be five stars, but unfortunately that was not the case.
(3)Shala G.
Love the parmesan garlic wings! Always extremely loud, but it is a sports bar. Always a long wait for seating unless you're going to the bar. Prices are a little high for my taste, but the lunch specials are with it.
(4)AsianRunningDiva S.
Came here after work on a Friday (4:30pm) for the KC baseball playoffs. Was able to get a table at the bar area without a problem. Ordered the Newcastle for $5.50, boneless wings, and soft pretzel served with cheese sauce. The boneless wings could have used a little more sauce for our liking, but really liked the pretzel and cheese sauce! Game went into extra innings and ordered another beer, and the place really filled up! By the time we left around 6pm, our table was being "fought over". The bar and restaurant area were packed!:)
(3)Alice D.
Rating? Yea, a BIG FAT 0. Only giving it a 1 star because Yelp will not give them a 0. Trust me the drive to Waikiki is worth it unless you want Fraud as part of your visit First off, I will be as fair as possible. It was NBA final game and yes we were warned that the wait was 45 minutes long and that they were a little backed up in the kitchen. This was fine with us, we were going to enjoy our friends company and wait for the food before the game started. We arrived at 12pm and were not seated until 12:45pm. It took 15 minutes just for someone to take our drink orders and then an additional 15 minutes for me to get my Lemonade while everyone else was hydrated. After chatting for a while we realized that we had been sitting for over an hour and still no food. The waitress was no where around so we continued to wait. By 2:30 pm we still had no food but noticed that the table next to us who sat down an hour after us had just gotten their food. We call over that waitress and she tells us that the only thing she can think of is that our waitress didn't put in our food order until after she did her table. WAIT, WHAT? We proceed to ask for a manager who then avoids us for as long as he can. Finally. he comes over and apologizes but doesn't really seem to care and acts like we are waisting his time. He promises the food will be out within the next 10 minutes and tells us that he will not charge us for any of the food only the alcohol that we bought. It is now 3 pm and our food finally gets there. After all the frustration it really wasn't even that great and we decide to leave. We wait for another 10 minutes for the waitress to get our bill. As promised they only charge us for the Beer, which came out to $18. We pay and leave. The next day my friend calls me to tell me that they charged her bank $30. So after we left the waitress gave herself a bigger tip. Needless to say BWW was called and the manager states he will look into it. Really that's the best answer you have. Her bank told her that she should file a police report for theft and I must agree. So unless you want people changing your bill and stealing from you, I WARN YOU. DO NOT GO TO BUFFALO WILD WINGS PEARL CITY.
(1)Caleb K.
Nice ambiance.... That's about it! I have been here about 10 times or so... I keep wanting to like this place, but it is plagued with horrible service, cold food, and to be expected LONG WAITS! Take the time to drive to Honolulu (I had a much better experience at that location)!
(1)Bee M.
08/01/13 first time here, was about a 15 minute wait. Loved all the flat screens, sports for everyone! Our server was SUMMER! She was terrible. We had beers and soft drinks, which she never offered to refill. Tonight was .75 boneless wing night, so we ordered 10. Put in another order of 5 wings for another sauce, then Summer comes back and tells us we have to order 6 wings. (No explanation offered). Ordered the potato wedges, had to request sour cream. Personally jack in the box's are better. Also had onion rings, which could've been cooked more. Wings were okay, nothing spectacular. Apparently they have an interactive trivia game and wing challenge (which we didn't know anything about. There were no signs around or any servers explained anything. Five of us didn't know what was going on! Summer had such an attitude and no regard for customer service. Will not be returning ever!!
(1)Tonya S.
Horrible food, horrible service. I went to have lunch with my son and some friends today. I have been to a few BW3's on the mainland, and thought we would try this new location. After a long wait outside, we were finally seated. Our waiter was awful. Terrible personality, terrible at the simplest tasks - wasn't sure if he could get me a half sweet - half unsweet iced tea. He struggled with the math and had trouble even forming sentences. At least 4 other wait staff had to come help him out. The food was terrible. I ordered a buffalo chicken sandwich that was a dry frozen patty that was so cold the swiss cheese didn't melt. The edges were inedible and I did my best to chew around them. My friend sent her mac and cheese back because it was cold - twice. After a double microwave he brought the same paper bowl back sans one, then two bites. I expected to see a finger poke in the middle. The wings her boyfriend ordered, cold again. You have the word WING in the title, thought you could get those right. Out of ranch dressing! (there is a Sam's below the restaurant). Out of honey BBQ, and two other sauces. AT 12PM ON A FRIDAY! My female friend asked 2 different waiters for shoyu (soy sauce) for her rice and it showed up last, after everyone had finished eating - and believe it or not - it too was cold. Terrible experience for all of us, a $75 con job. After telling some people what had happened, I heard the same thing from them. Someone from the mainland better get a plane ticket to save this sinking ship. Take your money somewhere else unless you are going to just watch TV. I'm sure this place will stay open because of all the military that will keep showing up. Too bad.
(1)Hazel T.
Came here tonight for the first time. To be honestly our server was better than all the other servers I experienced with at Waikiki location. Server always checked up on us, refilled water and was super friendly. Hostess and host at the front needs to make a better expression. We were not greeted once walked in and while we were waiting they were just goofing. Food came out quick and was faster than Waikiki location also. Overall, I was satisfied :)
(4)Your M.
Where to start. I had eaten at a BWW in Sacramento and thought it was ok so decided to try the one in Pearl City for NFL opening weekend. Mind you in Hawaii, early games start here at 7am.... so dedicated sports fans are up EARLY to watch the games. Get there at 650am, 60 people are standing outside. At first I thought it was just that packed and that's the overflow..... I'm thinking "bad news". I was wrong actually. Their doors weren't open yet. They opened their doors at 7am.... kickoff is AT SEVEN AM. So we got to miss the kickoff. Strike one. Order pancakes, eggs, and bacon.... easy right? ONE HOUR AND THIRTY MINUTES LATER, I get my food. Strike two. Strike three comes seconds later..... pancakes that require a knife to cut. STRIKE THREE. Watched the remainder of the game and bounced. Wait staff was courteous but they had better be or they would have had a full scale riot on their hands..... no thank you. Better wings at the shack Kailua and their owner is an actual football fan and has his game plan refined.
(1)Shireen E.
First time ever eating at a Buffalo Wild Wings and I enjoyed the food as well as the atmosphere. This is definitely not a place to go if you're looking for a quiet evening. It's loud and alive just like a sports bar usually is. Lots of TVs so of course the first thing I asked was if they'll be opening early for College and NFL football games, since games in Hawaii kickoff before the chickens crow, and she said they would open about 15 minutes before the first game. WOOHOO! Now we have another option for Sunday games. There was a 30 minute wait if we wanted a table or we could seat ourselves in the bar/high top table area. We opted for a high top table. Our server was super nice and offered good advice and information about the menu. They have all kinds of beers as well as mixed drinks. My boyfriend opted for a beer while I got this lemonade sweet tea vodka drink (sorry don't know the name). Both of our drinks were really cold and refreshing since it was a really hot day. For our lunch we ordered fried pickles (yummy), fried mushrooms (just OK), onion rings (nice and crispy) and of course wings wings and more wings. We tried the Caribbean jerk (I usually don't like jerk chicken but I loved these. Very flavorful and not too spice), Parmesan Garlic (loved the flavoring on these. Very mild), Spicy Garlic (I didn't taste garlic at all. Still tasted good but just like regular hot wings) and Wild (this is supposed to be their second hottest wings but I didn't find it very spice. Still a good tasting wing). I know we'll be back for more wings and some football!
(4)Donna A.
Horrible experience! Terrible service. Pricey crummy food .... nothing was good in anyone's order....wings aren't even that good, sandwich was horrible, dessert a joke. Confused wait help kept coming to our table with other people's food. Bill incorrect and took forever and many attempts to correct it. Too loud. Music horrible for dining. Hate that many tvs of sports. They don't celebrate birthdays or sing. Pushing charity donation at the table and stating that the waitress has to buy every unsold charity donation each shift......that should be illegal to force an employee to donate! Unfriendly. Rude. Even the reception was unfriendly! And you wait for this! Never going back! Only giving one star because I can't leave no star! Place obviously caters to military drinkers. Definitely NOT a family place and certainly not a place to celebrate a birthday. Chaos and confusion. Was there from 5p to 8p on a Thursday.
(1)Cristina M.
My family and I have been here twice since they've opened and both experiences have been great. Maybe because we've came when it wasn't peak time but nonetheless if you know a place is going to be super busy especially with sports seasons, why complain about the wait time? Anyway, our waiters have been friendly and attentive, always refilling our drinks in a promptly manner. We like the garlic parmesan, my son enjoys the BBQ, and my husband likes the mango habanero but I think with this location is tastes much hotter than the ones we've tried at their other location. Their flavored lemonades and teas are also good. Plenty of TVs all around and more spacious than their Waikiki location.
(5)Paul R.
Great wings .. Great beer .. Good atmosphere .. Was very busy when I went in but our waitress, Ari, was nice and accommodating .. Try the Thai curry wings deceptively good!!
(4)Dane P.
This review was written by my girlfriend and posted using my account: The food is good, but over priced. The service is mostly awful. My boyfriend and I went to Buffalo Wild Wings about a month ago to order take out. We showed up at 10:57 AM being well aware that they were not open until 11. As we approached the restaurant, a line had already formed outside and the door was open. As soon as we walk in, one of the four hostesses standing around doing nothing says, "We're not open yet." Now, if there is one thing that really annoys me, it's fake nice. Just because you raise your voice an octave doesn't mean you sound any less bitchy. "I know, we just want to put in a take out order." said my boyfriend. One of the hostesses (oddly enough, the one standing away from the other three girls) was happy to take our order, and about to, until the same rude hostess cut her off and said, "No, you need to wait until 11." Already starting to feel put off, my boyfriend responded, "Umm, okay. Well, can we see a menu." To which the rude hostess very rudely responded, "There's menus outside." SO, as we're now thinking, "Whatever, it's not like we have to eat here and put up with this for another 45 minutes.." We look at the menus outside. $14 for 12 wings?! You can order 10 wings at Pizza Hut for about $8 AND they will bring it to your house. Probably without being rude too. Yeah, had the service been at least mediocre, we would have stuck around. A few weeks later.. We really wanted some Buffalo Wild Wings, so we decided to call in a take out order. Definitely a better experience over the phone, but not much better. I got the same fake, whiny, high pitched "nice" voice. The girl would only answer questions when I asked them literally. What I mean by that is: Me: What size do your wings come in? Girl: Small, Medium, and Large. (umm yeah, no shit.) Me: Okay, how many wings come in a small? Girl: Six (or twelve.. I don't remember) Me:What about a medium? Girl: Twenty. Me:How about a large? Girl: Thirty. It was like pulling teeth, and throughout this entire conversation, she cut me off constantly and acted like she was in a huge rush. In both experiences, I was made to feel like I was imposing. As always, the food was really good, but I think I'll give this location a few years to adjust to the climate.
(2)Andrew K.
I was honestly very disappointed in this Buffalo Wild Wings. I was so excited to finally come to this new one close to home, but I'd still rather go to Waikiki even though it's farther and we have to pay for parking. Buffalo Wild Wings has been one of my favorite spots since I went to the one in Waikiki. So many problems here in Waikiki, they told me they were out of iced tea and not making it any more at 12 pm, didn't give the discount with the uh ID as advertised although I told them waikiki's one gave it to me, and then even after me and my friends tried using the ID card, we were told we'd have to spend $20 minimum, and rather than combine our checks, we were given separate checks and still charged without being told ahead of time. Maybe it was just the waitress that I wasn't a huge fan of, but nonetheless, not a great experience my first time to this pearl city one. Whatever the case though, the waitress over charges me and my friends, then it comes out of her tip. Sorry bout it!
(2)Marie U.
service is really bad. go to waikiki if you want better service.
(1)Dave K.
I'd give this place a 4 if compared to other wing restaurants on the island and a 3 compared to other normal restaurants on the island. The Good Variety- some days I want something sweet, other days perhaps spicy or savory. Either way I will still have plenty of options to choose from going here. TV's- for a sports bar this is great. TV's everywhere with all types of sports on Service is usually polite Usually fairly clean and spacious I've tried plenty of meals here and they are all pretty good at least The Bad Often crowded in the evenings Food can take a while sometimes This place is a little pricey unless you go on bone-in Mondays or boneless Thursdays Although service is often polite, It can be hit or miss. I've had times where I was nearly forgotten about, and other times when I was treated well. Overall B dubs is a cool place to go especially for wings. Can get crowded but a pretty good sports atmosphere.
(3)Jane L.
I don't even remember how many times I've been here. I am happy that we have this place!!!! Location: In Pearl Highlands next to the movie theater. Parking: There is usually a lot of parking but I don't know how that will be once the holiday season comes around. Food: Delicious!!! I haven't had a anything here that i haven't liked yet. Service: Hit or miss! Sometimes you get a really good waitress/waiter who always checks on you and is on it and other times you get someone who could careless.
(3)Chelsey N.
Bdubs, why so expensive. I find it really hard to come to bww and face the hiking prices and average wings. I mean how gourmet can buffalo wings get? The drinks are of course steep as is any bar, but I really don't get the appeal. I guess it's just a good place to watch games, since there are at least five million tvs around the restaurant. But I would much rather go somewhere without the hour wait and subpar service.
(3)Kristy N.
This is my forth time coming. The first three visits were decent with adequate service and food. Coming here when there's a UFC fight is IMPOSSIBLE! Come early if possible. I am wiring this review for my most recent visit. I came with a girl friend and met up with her boyfriend and his friends for some drinks and pupus on a Wednesday night. It wasn't crowded but seats were still limited. The service was slower than desired. Our drinks took awhile. I know we didn't ask for water but I think waters are usually the first thing that should be brought to the table especially if the party is ordering food. Waters did come but not for everyone. I felt she was only helping the male customers. I could be making assumptions but non verbal communication is interpretated by the receivers perspective. We didn't stay long but I wish the service was a little more proactive rather than reactive.
(2)Arynn I.
Soooo totally NOT like Florida's BWW...and I had such high hopes. This restaurant CANNOT handle large parties. I was here 2 other times with a party of 4 and a party of 2. And on those occasions, it was ok. Just ok. I have to admit, BWW has great food, great ambiance, great for watching sports. I like their chicken wings and the potato wedges. The dessert I tried was excellent - it was dessert nachos or something like that. Anyways, my reason for such a low number of stars is definitely due to the service. First of all, your servers should never tell their customers they aren't trained because they are only a hostess. So why the hell didn't another server assist the large party? We came in at 6:30PM and things started off ok, we went inside and our table was prepared. We had party hats, balloons, all the bells and whistles of a party. No one asked what we were celebrating until the party was done and I had to track down a server (not ours mind you) to get a to go box. But that's at the end. So I expected our service to be SLOWER because we had a large group. Putting in our drink orders was quick, I thought. And then we just chatted while we waited for our food to come out. Well, I ordered a basket of fries which was not a "Basket" it was more of a large luau plate. It was just dropped at our table and I had to flag down our hostess-server to ask if what we had was the basket. Another disappointment was that I got a salad with chicken; chicken was cold. I totally didn't expect that. Now I know that IF i go back I will have to make sure to ask for them to heat the chicken on the salad... One of the members in our party only ordered boneless chicken wings and a pizza. She never got her pizza. The wings came out after we all ate and she never got her pizza. Well, our hostess server also didn't know anything about the beverages on tap or specials, etc. So one of the girls went to find a manager to complain and even after that the darn manager didn't even have the balls to come and talk to the table. I saw him speaking with my friend and then doing something at the server station. From my experience, if there was a complaint the manager always came to check on the table. Since it was a party that my family threw in honor of me, I didn't see any part of the bill but from what I know there was some sort of discount taken off each family's final tab. The assistant manager recognized me from my job and she did speak with us; I don't remember her name but she was very nice. Sad to think the only reason any action was taken is because she knew a few of us from our work place. She brought out the missing pizza in a to go box. Needless to say, it doesn't look like I'll be back with a group more than 4 people. They just can't handle the business. ***Actually, thanks to "Lauren L." with no photo or information, I won't ever be coming back here. Sorry BWW...You just lost someone who would have been a loyal customer.***
(1)Eric D.
Stupid little gnats fell In My beer... They might need to clean better.... Too bad I like b dubs They took the beer off the tab.
(1)Venecia H.
Three minority women=less than pleasurable experience! Ive worked in the restaurant business, so I know how it goes when servers want to pick and choose their tables based solely on the appearance of the costumer.. With that being said, my friends and I were not the ideal table. 1. We sat in the lobby, while we two groups of people who came in after us, went to their tables before us. Our hostess had no empathy, and didn't even bother to explain what was happening. 2. After we complained about the issue she said "Well I only have a table for five, and I can't seat three people at a table of five." Clearly she can't do math... Before then she only had a table for two.. 3. Our server stood in the lobby watching us, and laughing with the hostess (possibly hoping for us to disappear, or for someone else to serve us) Unfortunately, she ended up having to deal with us. 4. There were fruit flies flying around my food. One got stuck on my chicken before I could take a bite. I sent my food back to the kitchen, and my server gave it back to me and told me to "snack on it while I wait for a new batch" (WTF?) 5. The manager insisted on inspecting my food to find the food fly. Once he found it, he said "Oh!" and then offered to give me free desert... Overall, this place is awful... I would just avoid it altogether. It is obvious that the staff is not empathetic nor do they cater to the costumer. I was honestly expecting better from BWW, but after I met the manager I can honestly understand why things went the way they did. If you're looking for a great place to dine with a few friends, then this is not the place to go. BUT If you're looking for a club like atmosphere, expensive drinks, and medicore service, by all means knock yourself out! P.S I still can't forget about the worker combing through his long hair with his fingers at the takeout counter...obviously he's going to need some retraining.
(1)Jaime A.
Very poor costumer service The food was cold! The waitress forgot the sauce! When we ask her for the sauce she said they were out!! Then later on she brought it to our table. Very disappointed! Better go to the Waikiki location.
(1)Sharee M.
Ordered takeout from here today. Ordered a burger with cheddar jack cheese, onion ring, tomato, and pulled pork on it. Got home and realized they gave me a burger with tortilla chips, jalapeños, and a spicy cheese topping. I don't like spicy food so I'm out of luck. I live in Kaneohe so it's definitely not worth driving all the way back to get it replaced. Won't be eating here again.
(1)Joe B.
Or waitress Brittainy, is one of the worst waitresses I've ever had. When a waitresses doesn't even know enough to ask if we need anything or how everything is, when she comes to the table, she's definitely needs to be in a different career. Either that or Buffalo Wild Wings doesn't know how to train their staff! There were multiple occasions when our beers were empty for 10 minutes. Ridiculous!!!
(1)Khaila S.
Terrible, terrible service. On previous visits we've experienced bad service and because of that we don't ever come back to dine in. So whenever we are in the mood for wings, like tonight, we call in an order to take out. And still, terrible service. I work in the service industry and I am disappointed. We walked up to an empty podium and made our way to the desk where you pick up take out orders, stood there for about 5 minutes and two employees a server and a host made eye contact with us and didn't say anything or ask if we've been helped. Nothing. The server walked away and the host just stood behind his podium. After another few minutes of just standing there a manager, I assume since he was not wearing a jersey and was wearing a collared shirt, comes out from the kitchen and asks if we've been helped. Goes back to the kitchen and says someone is bagging it up for us and leaves out the front door. Wow. Okay. The only reason I give them a 2 is because of the traditional wings. Pretty much the only place you can get them on this side of the island. Other than that I HATE going there.
(2)Chy W.
My boyfriend and I been coming here lately, he loves it.. I enjoy it sometimes. I feel like there food always changes some days tastes fresh other days bland. But again we come here for the sport screens haha. Service is always on point tho lol
(4)Amanda C.
NEVER go here. The waiters/waitresses don't know time management, management is rude, the cooks don't know how to fulfill an order correctly, and the bar doesn't know how to make the drinks. Last time I went we didn't get our appetizer until after we got our wings, when we reminded the waiter. Our food was cold. I always ask for a side sauce when ordering because the cooks never put enough sauce on my wings and I never get it with the food, always after we get our order when I have to remind the waiter. I also always ask for lemon with my water, which I only get half the time. You'd think they would remember such small things. Last month when I went, our waitress didn't even give us silverware until after we got our food (we had to track her down, she barely visited our table). My husband never got a refill on his drink, and the worst part? We were out to dinner with a couple and when it came time to pay our bill, our waitress charged my card for BOTH of our dinners. Its a month later and I STILL haven't been refunded that $40 because "they're waiting on corporate which will take a week" when the manager told me it will only take two weeks. Do not go here.
(1)Ashley D.
I have been here about four times since they have opened and when I have eaten here(actually sat down and ate), service was great. Food was great. No problems. That is until today. I called our order for take out, my bf and I were craving the cheeseburger slammers and mozzarella sticks. So we called in our order, guy taking the order might have been new or didn't know the menu well but overall he was friendly. Maybe two minutes later, I received a phone call back from them, the girl on the phone asked if I wanted to do the lunch specials instead of the regular orders, so I was like that's fine whatever, she's trying to save me money so yeah ok. (Now, had I known that getting lunch specials meant my food would be crap and would not be at all what I ordered, I would have just payed the full price for our slammers). Bf went, picked up the food, got home, and HOLY CRAP! I have seriously seen better looking presentations of burgers at McDonald's! First off, they didn't punch in my mozzarella sticks that I was craving so I didn't get them. Then my "cheeseburger slammers" had no cheese. The patty was so disgusting and cold and the buns were soggy and just absolutely terrible. I mean..yuck! My bf got the pulled pork slammers which were equally as horrible. He wanted hot bbq sauce on them and it didn't have any sauce. My grandmothers pulled pork sandwich turned out to be pulled pork slammers. So they got the whole order wrong for her food. The wings my bf and grandma got were good. But come on, they are kind of obligated to get wings right, it is Buffalo Wild Wings...aka wings, but that's not saying much. All in all, terrible and absolutely horrible experience here. I guess when you order take out they don't care at all if its correct or not, considering if you are like most people and like me, you won't check it until you get home. I gave them two stars because one is for shitty food and presentation for take out orders but they deserve another star for all the other times I have been here and they are awesome. I would much rather drive out of my way to get better tasting food, then drive up the road and get crappy food. By reading other reviews, I can see that I am not alone in terms of service, and I would hope the managers or some kind supervisor would read these yelp reviews and use it to help train and educate their staff. But if they don't give a damn to take a look and try and better the experience for their customers, then I don't give a f*** about posting a negative review, especially after the crappy take out experience I had today.
(2)Kenn D.
Just to get in took 1hrs when they said 30mins food took long time to come and dessert took longer 45mins for it to come out. I will never again go there waste of time. They was fast for the bill lol. Mo ey hungery asses.
(1)Nyla A.
First time eating here and it was great. Our server Travis was awesome, we sat in the back where tables are self seating didn't have to wait too long. We ordered a sampler which was onolicious. We could hardly eat our meal. A bit noisy but what do you expect it's a sports bar and grill. So many TV's didn't know which one everyone was watching and cheering for. Overall it was great and the service was impeccable. Will be back
(5)Wes J.
Let's start off with the negatives. They're way, way over priced. Quality of food is par. Boneless chicken wings were just ok. Their ratio of breadedness to chicken wasn't right, way to much breading, and they were left in the frier a bit to long. Waitress was nice but didn't seem to care. No smile and no exceptional service. Normally people complain about food taking to long to come out, this was the exact opposite for me. How can we order so much food, and have it all come out in less than 5 minutes? No way it can be fresh, certainly not cooked to order. I'm assuming they probably make most items in larger quantities to divvy out to multiple orders. My wings came out super hot, not spicy but temperature wise, leaves me wondering if they were microwaved. French fries with cheese and bacon were definitely nuked, you can tell by how the shredded cheese was melted. Ok, the good. We were greeted with a big smile when we entered. We were seated quickly and our waitress took our drink orders quickly and kept them filled throughout our meal. Deep fried mushrooms were tasty and so were the two sauces my boneless wings were tossed in. The restaurant and bathrooms were clean. Plenty of TVs, probably counted 50 of them. Would I come back? Doubtful, they do offer a military discount but only for the active duty members meal, not dependents, pretty lame. If you want better wings I suggest Hooters, Not a horrible experience, just not worth the $70 I payed.
(3)Kita S.
I love fried chicken and thought I was in for a treat. I went there for lunch and I was not to happy with the wings. They were over cooked and really dry. I wonder if this happens often.
(1)Aloha C.
Wings, fried pickles and beer are great! Service is hit and miss. 'Sometimes' it seems we have to wait longer than usual for drink refills and our checks. However other times they are spot on!
(3)Holly B.
Loud with tvs on every wall...Definitely for the younger, sport enthusiasts crowd. Thursdsys are boneless wings night for 75 cents per boneless wing with a 5 wing minimum. The garlic parmesan sauce was good but on the salty side, the wasabi sauce was HOT, and the honey bbq was tried and true! The garlic parmesan flatbread with marinara sauce added on was really good. And the huckleberry limeade was good too, plus it was bottomless! Our server made an effort to take care of us but fell short time and again, forgetting to give all of us cutlery and napkins, no water served, delays in getting us refills for our drinks, and getting our complete orders to us (bleu cheese dip came out but not the celery and carrot sticks). Overall OK food, but nothing to write home about.
(3)Kris O.
When I imagine the ultimate man cave, I immediately think of a space filled with numerous flat screen TVs simultaneously broadcasting numerous sports games + manly TV shows: The League, Dirty Jobs, The Walking Dead, etc. + iced cold adult beverages & an endless supply of chicken wings. Insert Buffalo Wild Wings as the answer to the ultimate man cave. Recently, I went to Buffalo Wild Wings located in Pearl Highlands Center for a family dinner & I was surprised by the hour long wait for a Sunday night. When we finally sat down, I was overwhelmed by the 30 gigantic flat screen TVs plastered around the dining area; I have no idea how anyone is able to focus on what's going on (is this what it looks like when I jump back & forth to my social networks & email accounts?). While sharing a nice family dinner, there was a nearby table with two customers participating in "The Blazin' Wing Challenge." Participants have 6 minutes to consume 12 chicken wings drenched in Buffalo Wild Wings hottest sauce: Blazin' (Keep away from your eyes, pets, children: The hottest sauce we got. You'd BETTER-BE-READY BLAZIN'â„¢). I felt like I walked into a frat house & you can't help but in the direction of rowdy guys screaming at their friends to demolish their wings before time runs out. If you're looking to satisfy your wings cravings, stop by your nearest Buffalo Wild Wings. Make sure you account for the lengthy wait & factor in longer waiting periods during high profile games.
(3)Lexi S.
O jennifer (our server), you was doing so well up until the very end. We usually never get upset with service, especially if its very busy. Totally understandable. But when she gave us the check and we gave her the credit card to pay, she came back with another persons check and never gave us back our credit card. We then flagged her down and told her this was not our check and we gave you our cc. Jennifer told us "no you didn't" in a matter of fact way. After explaining to her that we just did. She laughed and said "o that's right, this check was for another table". I mean i get the mistake but to rudely say no you didnt instead of "sorry about that" just rubbed us the wrong way. She came back and told us our card was still in her pocket. But the food runner that gave us our food, that tip was for you man! He accidentally dropped 1 chicken wing on his serving tray and came back with an extra 5 pcs of wings.
(2)Alicia B.
I love Buffalo Wild Wings, but this one always falls short. Based on the last 4 times I've been here, the food and service just gets worse. We waited so long recently that my food wasn't even considered warm. There was hardly anyone in the restaurant on a Saturday evening, and we still waited for forever for cold food. Unless you only want beer and to watch the sports on tv, don't bother going in.
(1)Chas A.
My friends and I came here around 11ish at night & it wasn't really busy. The wait was pretty long though, like 20-30 minutes. Anyways, our server was great! We loved his personality and he was really entertaining! He checked up on us, recommended some drinks, and always kept a smile on his face. Thanks ANDREW! :) I love their knock out punch (juicy alcohol drink). My friend ordered a li hing mui margarita which was pretty good also. Other than that, I love BWW.
(5)Aly T.
Mm went here last night (1/10) We were seated maybe around 11:30, then a little later Johnathan Trey(I think that's his name cause that's what it said on the receipt) "claimed" us. We were a little confused, but we didn't care. Anyway, everything was going pretty good until it was towards the ending. It's not even 1 yet and he just gives us our bills..not even asking if we wanted anything else or..just nothing. I mean if there's a time limit to eating, a notice saying they were closing the kitchen early, or even a notice to say that they were closing at 1 instead of 2..we didn't see it. When he went to charge my card, he didn't even come back to get my signature, so I left it on the table.. Overall, we just felt rushed..and that's not cool.
(3)Marina M.
waiter...waiter??? where are they... let me start off by saying the Menu is disgusting. Do you not wipe off menus with a wet towel or something? it should be... because it's oily and sticky. dirtiest menu i ever seen and this was the second time here and both times the menu were dirty.... Waiter was nice and knowledgeable with their product but it does not take 10min to bring a single alcohol beverage... (although the drinks were tasty) -slow service.. drinks AND food -dirty surprisingly, the restrooms were nice and clean. that's a good thing i guess. best part about this place is that the wings are delicious and even other foods!! thats another plus. i think this place can improve by hiring somebody who has experience serving.(bar side only that is) overall, it is what it is but i would still come back but hopefully the menus are clean and faster service.
(2)Trish I.
Came here for lunch today when it just opened. In the dining area, there was just one or two tables already seated. We got to order and get our drinks fairly quickly. But this is where it goes downhill. Slowly people started trickling in and started to fill the restaurant. We ordered the garlic mushrooms for apps. It was very tasty. For our main dishes, the little one got Mac and cheese, the mister got some kind of Philly prime rib sandwich with a toss salad, and I wanted to try something new and get the blackened chicken gyro sandwich with came with hummus to dip your French fries in (weird?) For being the third party to sit, we waited over twenty minutes to get our food. Then we noticed the people who came 10-15 AFTER us get their food...mind you, they only got wings..but that's not the point. Our waitress came by twice to tell us our food was coming. When it finally came, all but the Mac and Cheese came to the table. Really?! Common sense tells you to serve the kids first. I didn't realize it took 10 minutes longer to make a Mac and cheese. Ok, so on to the food: Toss salad came in long strips. Do the cooks know how to cut lettuce? Blackened chicken Gyro was alright. Tasted like Jamaican jerk chicken, a little spicy for my taste. Forgot to ask the mister how his sandwich tasted, must've been good since he ate the whole thing. Customer service: Service was good turned annoying when our waitress came to our table to check on us at least 5 times in a less than 10 minute time frame. Now I understand if I needed something it would be fine that she kept checking on us. But we didn't need anything and we were fine each and every time she checked on us. It got to the point where I just asked for our check just so she didn't need to come back (we were 3/4 done with our meal) lol All in all, our visit was so-so. Maybe I'll just stick to the wings next time and make sure I make it a point to tell the waitress to bring the kids meals first :)
(3)Leah P.
Came here on a Tuesday night at around 9pm. I wasn't surprised there was a wait because it was traditional Tuesdays where wings are .75 each. We were told the wait was going to be 45 minutes. We got seated quicker. Our hostess grace was really nice. She asked how we were doing and everything a hostess is supposed to do. We ordered our drinks and all our food already because I know the wait time can get long between courses. We got the nachos, jalapeño poppers, Parmesan garlic traditional wings, spicy garlic wings, sides of rice and the cinnamon bites with ice cream. The apps came out and the nachos were huge. However the cheese on it killed it for me. I don't know if that was how the cheese was supposed to taste but I didn't like it. Then the issues started with our wings. My boyfriend and I both ordered the small size which normally comes with 10 pcs each. Our waiter brought out 5 each. I tried to flag her down but she was never around. Turns out she was attending to a big party. So we flagged the hostess then immediately our waiter came. She tried to tell us that we ordered snack size when I clearly saw her write small while she was taking our order. So we just put in an order for more and went on with our meal. The wings were yummy and saucy and everything. Next issue arises when we asked her for ranch dressing. You think it'd be easy, but once again it was taking forever. We asked one of the food runners if she could get it for us and she brought it our immediately. 10 minutes later our waiter comes out with two sauces and tells us she won't charge us for them. Uhm, no thanks. I'll pay full price for anything as long as I get it in a timely manner. Then came dessert and bill time. She overcharged us then tried to tell us that she rung it up all right. I grabbed the menu and even pointed things out to her. She had to call a manager for an override. At this point I just wanted to eat my ice cream and leave. But nope. Turns out I had to wait for my waiter to cash out even though there was a cashier clearly there. Of course our lovely cashier was nowhere to be found. So I sat down and made comments about how I just wanted to leave. So finally the cashier just rung us up. The food was really good as it always is. The service though was horrible. If I do ever come back, I'm specifically requesting not to be put in her section.
(1)Tom T.
This is your average Bdubs. There is nothing that really makes it stand out. If you come here Friday or Saturday night, expect it to be crazy busy. If you come here for football, expect it to be busy. I've never had an issue with the food. It's always been the same bdubs that I'm used to. The service is largely hit or miss. I once sat at the bar for 15 minutes before I was asked what I was having to drink but I've also had times when the severs/bartenders were quick and attentive. Good place if your coming for lunch. Me, I like to come for a few beers and some food before I catch a movie next door. Better parking then the downtown location but nothing really different and nothing to make it stand out.
(3)Garrett B.
Alright. As complex and wildly detailed as this could be, it'd take longer than it should. We'll hit wavetops here. Two servers. One of them, training. Jessica: The trainee - Her first day on the job. Not one problem with the order for 4 guys with appetizers, meals and drinks. Knew the beer selections, the menu.... Everything. Friendly, and seemed to be completely unfazed by our bad humor and generally asshole-esque personalities. Couldn't have expected more from a server, especially day one. Sam: The trainer...? - Have you ever wondered what it would be like to come across a howler monkey that's just had its testicles trapped by a falling boulder, shriek-howling into your ear? That's what it feels like to have Sam along for the ride. See, good ol' Sam was following poor Jessica around for her shift. His attention - or pestering, rather - was unyielding, akin to the kind of attention your obese uncle Joe would give your turkey leg at Thanksgiving dinner because you got to fix your plate first. We knew he was "shadowing" her because he made a point to tell us, and kind of grin at the notion like we thought he was some highly decorated waiter known industry-wide. We didn't care. But we played along, trying to get him to leave. He didn't. He decided that every so often (which ultimately came to mean every time I looked away from the fight that was on), he would be there, waiting to talk. The looks I got from him were disturbing. I didn't know whether he was sincere, or sincerely planning on doing unspeakable things to my rear. And he would hold his rape-y gaze as even more uncomfortable small talk unfolded. What did I do for work? How was my day? What did I do all day? Where do I work? Why did I pick the Marine Corps? Am I going to stay in? Do I like it? All of which are things that I don't wanna talk to my sociopath waiter about. He asked if I wanted to do their blazing challenge. I told him no. He started telling me about it. Told him I didn't like hot cheetos even. He proceeded to tell me how miserable the challenge was. I finally informed him that there was no way I was doing his challenge that would ultimately wind up in lava leaking from my anus. Well, flowing freely, or exploding, would be more accurate. We finally seemed to get the point across to our clingy little waiter.... Jessica served alone for the remainder of the meal, and we left happy, full, and a little worried about if he would trace our card information, pull our addresses, and murder us to collect our skin to use as bathrobes. Avoid Sam: 4 stars for what you'd expect a sports bar to be. If you can't keep away.... Good luck.
(4)Shauny B.
Very friendly workers. Love the atmosphere. My boyfriend and I go here very often for some quality time and service with Stanley and Antz is always good.
(5)J B.
I would like to give 0 stars, but I can't. We ordered the primerib sandwich for lunch, loaded potato wedges, medium buffalo wings, and a kids cheeseburger meal. IT WAS GROSS! We had to send the sandwich back because it was way too salty (inedible), the potato wedges tasted like they microwaved it, and the wing sauce looked like orange mayo covering the soggy wings. The best food item I ate was the carrots & celery sticks. The food here taste like it was frozen and then cooked in the microwave. The quality of food is poor. We will never come back here again.
(1)Jordana F.
This time around I stuck to only ordering wings and as I suspected, I was extremely satisfied! Buffalo Wild Wings chicken wings are as good as it gets. You can choose 3 different options for the amount of wings (for example, the snack size wings will get you 5 wings for 7.99), and you can order it either with or without bones. Once you order the wings, you get to pick a sauce. They have a very huge selection and on the menu it indicates the level of spiciness. The hottest sauce is the Blazin Sauce. My brother ordered a snack size regular wings with the Blazin Sauce. I had one and it wasn't as spicy as I thought it would be. But my brother did say he couldn't handle more than 3 in a row and he still felt the burn long after finishing eating 3 out of his 5 wings. Our server was very personable, the staff made unexpected accommodations for us, and everything was delivered pretty quickly and efficiently. I personally have enjoyed the honey bbq sauce, garlic Parmesan, jammin jalapeno, and Asian Zing. The BWW at Pearl Highlands is much bigger than the one in Waikiki and has more space in between tables. If you're in the mood for some chicken wings and pairing it with a variety of sauces, I highly recommend Buffalo Wild Wings.
(4)Catherine T.
As my first time, it was great. Although the wait time was long for 45 min to an hour due to a big group of 17. It was worth it in the end. We ordered BBQ stack the bomb! Plus onions and t radio nalani wings including blazing, Chipotle bbq, and parmasean garlic. The manager on site is really nice to check up on the customers. I would come back again.
(5)Jessica-Nicole U.
It's a rating of two.. precisely because "Meh. I've experienced better." I am taking into account that it's new and going to be crowded, so I may write an updated version of this review next time, as I do plan to go back because it's somewhere to go on this side of the island. I've seen better Buffalo Wild Wings places. This doesn't really have a spark and the setup isn't as inviting as many others. It's kind of plain, besides the billions of tvs on every spot they can fill. I haven't gone to the bar yet but it's really not that big. It's a good amount of space for pearl city, but it's really not that big. Not that the Waikiki one is any bigger. Parking at Pearl City is mediocre. But it is free, so hey. Not going to tap on the service. But the food is "Bleh." Buffalo wings are my favorite, but when it comes to their ACTUAL buffalo wings, spicy or powdered, it sucks. Worst wings ever! For me at least. The other wings are pretty good. I don't know why people rave about their wings. It tastes SOOOO cheap. Not only at this location though. Their wait time is so weird. They don't even let their guests sit down. So you have like 30 people standing while 10 tables are completely EMPTY! My girls and I waited for over an hour standing, while there were empty tables. That deserves actually one star, but I'm being NICE. They needa change that rule STAT!
(2)Adrienne B.
This is a story of how I waited for buffalo wings for almost three hours and how shameful this admission is. My friend last Saturday said "hey lets try the new Buffalo Wild Wings" to which I responded "sure lets see a movie while we wait and then maybe the table will be ready." I wasn't kidding. I was the first one in our party of 6 to arrive at 7:40pm and was told the wait time would be 1 hour 45 minutes. By this time. I've already smelled the wing sauce and I'm committed to the fact that we're eating here. My friends slowly arrive and 2 hours have passed and we're still standing outside. We ask as to where we stand in the line and there are still 11 parties ahead of us. Finally about 2 and a half hours later we find seats and the bar giving up our pager realizing that Christmas may sooner come than our chance to sit comfortably. Our waitress Meghan was AWESOME. She checked on us and was able to handle the fact that after waiting two and a half hours for chicken wings, finding out they were out of certain items made some people in my party sad pandas. The menu needs to be updated. I ordered a "small" order of boneless wings thinking I would be getting a "small" portion only to get 12 boneless wings. I would have saved the $$ and gotten a snack size if the menu was more cohesive with the true portion size, etc. The food was good, but they were out of sauces and some food items due to the fact that they have been SLAMMED with customers. It would be helpful if they had been able to anticipate better and were able to provide better service by having items in stock. The service was spot on all night which was great considering what a new staff and restaurant it is. Would return but will definitely wait until its no longer a new shiny penny.
(3)Isa R.
They accept the IsleDiscount card Parking can be full at times. Lemon pepper & honey BBQ wings! Ridiculously busy. I'm crazy about the lemon pepper wings! I just wish this place wasn't so insanely busy all the time. Hopefully after the hype does down it won't be so packed. PS: lemon pepper wings.
(5)Shyenne S.
Terrible! Came in for lunch to sit at the bar and the only open seating was one guy saving tables four tables that weren't there yet. Instead of giving it to the customers standing around waiting for a table they told us we had to wait. IF YOUR WHOLE PARTY ISN'T THERE YOU SHOULD WAIT UNTIL THEY ARE! There were five tables open in the general area but still told us we would have to wait 20 minutes still for a table even though there was only one other party in front of us. BWW really needs to check their priorities, they just lost business.
(1)Erica L.
They changed a lot of things at BWW on the past few months. 1. They now serve Pepsi products. 2. Menus aren't stored at the tables. 3. No kid's hotdog. 4. Military discount is only on Monday. I'm not worried about the first three but them changing the military discount to only Mondays is boshee. Guess we'll stick to local, non-chain restaurants on North Shore in the future.
(1)Jessica S.
So last night my boyfriend & I had just over an hour to kill before our movie started. He wanted to check out BWW since he's never been there but I, having had bad experiences both times I've gone to this location, really didn't want to have to sit through a shitty experience AGAIN. Seeing as our options were extremely limited, I didn't really have a choice. When we went in, I saw the 2 same servers I had before that sucked majorly so I told him let's just sit at the bar. I must say, it was a far better experience than the dining area. Both bartenders were good. The guy had a good steady pour (side note: I fkn hate when bartenders think that they're "hooking you up" by pouring a shit load of alcohol in your drink when really, they're just making it extremely unenjoyable) & it was just an overall nice, short visit. I'll forever only sit at the bar if I ever go again.
(4)Javaine G.
We walked in and was told by Francis that it would be a 15 min wait for a booth as we requested one due to my wife's disability, so we kindly told him we'd be at the bar having a drink. 45 minutes later we went up and asked why we haven't got our table; a server overheard and said you can have that booth there. The server was awesome. We got our food; one of the meals was really salty and one of the sides was really spicy although we didn't want xtra seasoning. The server comped those two items. A few minutes later the manager came and tried taking credit for the servers decision to comp the items. It was or first time having meals here and we expected better - especially since friends recommended the place. Overall although our server Sam was nothing less than amazing and did everything he could to accommodate us and apologize for everything , needless to say we will not be returning to this establishment.
(1)Coleen F.
This is my third review of BWWs. It must look like I come here a lot (but I promise you, not as much as you think). Anyway, my recent visit was pretty awesome (especially considering the fact they had to serve our group of 22 people). We didn't wait very long. Most of us got there around 7 and we were seated around 7:30PM. They have this cool feature now where they text you if your table is ready. So if you want to walk around, this would be a good service to recomend. Anyway, since we had such a rather large group, 6 of us had to sit at the booth (so my review is only vouching for my experience with my smaller group of 6 as opposed to the original 22 we came with). We had to split up from our group because there simply wasn't enough space to accommodate all of us - and I say this because BWWs at the time also had a group of 15 next to us and another group of 15 behind us and they were overwhelmed at the fact they had 3 large groups come in at the same time so I was a bit thankful 6 of us were offered a smaller table. Since some of my friends and I were seated at a smaller table, we were given a different server. Her name was Jocelyn and I just want to say that she was super sweet, funny, and she paid attention so much in making sure that our experience went really well. She also did a really great job getting drinks from the bar for us and asking the bartenders how much the drinks were (and trust me, she took like 6 trips to the bar - I felt so bad because we had so much questions). She also had great memory. Being that it was busy, another server delivered our food. He kind of got mixed up with who got which food, but Jocelyn quickly jumped in and gave each of us what we ordered. There was no "Is that mine?" or "I think that's my chicken" on our table that night. Thanks Jocelyn :)
(5)Angel H.
The hubby and I got a quick bite to eat here after catching a movie at Pearl Highlands. The wait was twenty minutes, college football Saturdays. We got seated within the twenty minutes. We ordered the regular sized onion rings which were decent. However, we did not like the sauce it came it. It was really tangy with a little kick to it. We opted for the ketchup instead. We got the medium traditional fifteen piece wings, half in teriyaki and half in honey bbq. I love their teriyaki sauce, it's my favorite. Sometimes, when we go to bdubs, the wings seem kind of small. Today, they were a little bigger. They wings came out great. For dessert, we ordered the chocolate cake. I get the chocolate cake every time I come here. I swear it's the best ever. It's not too sweet and comes out warm with a scoop of vanilla ice cream. Our server was really nice and checked on us a few times. They brought out the cake without the ice cream and I had to ask for it. They didn't make a big fuss about it and brought it out in a separate cup. For some reason, the ice cream was really hard. We could barely dig our spoons in it. I think it was because they freeze the ice cream to be really hard so when they put it with the warm cake it doesn't melt as fast. To their credit they took the cake off the bill without me asking and I got $5 off with my ID Card.
(3)Sharon N.
My husband, daughter, and I had lunch here a couple of weeks ago. My husband had been wanting to go for a while, because he heard a lot of hype about BWW. He also went to the Waikiki location with coworkers and recalled it to be pretty good. Hesitantly, I agreed to go here for lunch. We got seated pretty quickly which was nice. The environment was loud, but that was expected since it's a sports bar. I liked the TVs with various sporting games playing. I could imagine watching a Broncos football game there during football season. So, I really appreciated the environment. About 5 minutes after being seated, our server (nice but seemed irritated about something) gave us menus and asked what we wanted to drink. Water. Easy. We got out water shortly after. About 5 minutes later, our server took our order. We started with an appetizer (battered mushrooms) since we were still deciding on what to eat. We just wanted wings, a gyro sandwich, and chicken nuggets. I thought that was easy enough. We must have waited for an hour, and sadly the food was a big disappointment. I just thought was okay at best. It was just bland. The mushrooms were kinda gross. Okay on the outside. Mushy and undercooked on the inside...batter wasn't even cooked through! The other things were, at the very least, edible. We asked for napkins since they didn't even give us any, but that took forever to come by. The only time we saw our server look somewhat sincere was when we asked for our check. I doubt I'd ever come back. The only thing I thought was good were the fries. Since we can't give zeros, the lowest we can give is a one. With that said, I'm only giving the extra point for how fun I would imagine this place would be with a bunch of friends during football season.
(2)Kurt N.
waited 30 minutes...come to find out the waitress didnt put in order!!! waited 30 minutes...come to find out the waitress didnt put in order!!! waited 30 minutes...come to find out the waitress didnt put in order!!! waited 30 minutes...come to find out the waitress didnt put in order!!!
(1)Casie C.
I recommend going to BWW if it's lunch time and a weekday. That's the only time I'll be certain in getting a table and having my food delivered on time. When I do go during dinner time, I'll bee-line towards the bar area because the wait time for a table would end up being 30-40 minutes. BE AGGRESSIVE! I have seen drunk people take up tables and not use it! The servers are polite and wouldn't move the tables away from people, so I have taken the responsibility in asking to take a table. I liked the servers here at BWW! I sympathized for those in the bar area because the tables are all over the place. The servers I had always had a smile on the face and tried their best in checking up on me and my party. Last time I went, there was Travis (?), who was very sweet and even when he had full platter of food in hand, he still stopped and asked if everything was okay. His recommendations were awesome. (Yay for blueberry mojitos!) I do expect a long wait for food. Don't go if you're not drinking and not with good company or else you'll just be focused on the wait. They DON'T do anything special for birthdays anymore, but it was great that Travis remembered I mentioned it was my friend's birthday and he did bring out cake when I completely forgot to ask for it. I liked the servers and food, but I still feel iffy. There will one day I'll just be left hangry for too long and no happy server will help make it better.
(3)J M.
My bf and I love it here! We come so often, some servers stop checking our id's and one actually remembers my drink order. Awesome! Service- minus one star Service is usually good. There were only a couple of times when service was slow. My last visit, I had the best waitress! Until she took away my plate without asking if I was done.... And I wasn't done. Little upsetting. Servers, bussers, bartenders, managers, should always ask before taking things away. Food- Standard wings with yummy sauces. I was told they make by order, but sometimes wings come out cool almost cold, not warm or close to warm. But I can understand that they mass cook wings when it gets busy. And it doesn't happen often, so I won't take off stars for that. The sets they have are great deals! One is with pita chips, wings, artichoke dip, and if I remember correctly, pretzels! All under $20. Delicious! Wait time- minus one star (for not taking reservations) It gets pretty busy on Tuesday and Thursdays for their $.75 wings. Tuesday are traditional and Thursday is boneless. I left the restaurant many times with an empty stomach and cravings not satisfied cuz the bar area is filled and the wait time is about an hour. Booo, but until they open another late night bar/restaurant in pearl city, bww will stay very busy!
(3)Gary P.
I really wanted to like this place. On a Sat night 6pm we only waited 15 min to be seated. The waiter took our drink/appetizer order right away, but the appetizer came before we even ordered our entrees. We then waited about 40 min for them and my daughters was not as ordered. They immediately corrected it though. Good was just ok, not really hot, but not cold either. The atmosphere is good with plenty of TVs to watch while you wait forever for your food. The biggest pro is they have breaded fried mushrooms. One of the only places in Hawaii that I know of that you can get them. The bill came as just a receipt, nothing to put the credit card in or anything. No big deal, but indicative of the who experience. My wife made the comment "nobody seems to be in a very big hurry." So much so that I was able to write this entire review while waiting for them to bring the bill back. Unfortunately I won't be in a big hurry to come back.
(3)Daniel B.
Don't go here . Bad service and average food. Worst part is that I forgot my Ipad on the table when I left. I went back 20 minutes later and they say they didn't find it. The same couple that was seated immediately after us was still there. No Ipad on table. So either the waiter that served us or the person who bussed the table had to have found it. When I asked the manager on duty, she acted unconcerned, and said she would check in the back. I left my name and number but got no call back. Dishonest employees.
(1)Samantha S.
Seems like a alot of bad reviews lately but I've come here twice for Football Sunday so far and have no complaints. The service was quite remarkable actually. Both servers were very attentive and knew when to ask for another drink. The food came out pretty quickly for being packed for the games. The breakfast flatbeard with dry rub chipotle bbq is so awesome. The bloody marys are delicious. I have no complaints and give it five stars!
(5)Trevor B.
While waiting for my order to go, saw a server open my box, and eat a wing. Not very professional. The manager gave me food credit when I made a complaint. Wait time is usually not too bad but I don't usually choose to be seated.
(2)Loren G.
I have always had great service when I come here. it's always busy and the servers are always smiling. Great atmosphere!! Love the food. I always try to get something new everytime I come.
(5)Elle N.
Prepare for a long wait if you try and go on Tuesday or Thursday. I got the sampler last time and it was okay. The onion rings were junk and my mozzarella sticks weren't hot enough. Wings were decent except knowing they are so much cheaper on Tuesday or Thursday -_- ...but that wait. I like the mango habenero, spicy garlic, and buffalo. I want to try the ghost pepper sauce but was sold out last time. Drinks are okay kinda pricey.
(3)Ashley N.
Worst experience I've ever had at Buffalo Wild Wings! My boyfriend and I sat in 30+ minute traffic, for service that could have been one hundred times better. We walked in at around 9PM, and we were told it would be about a 30 minute wait for the two of us. We had our names put down, and waited patiently. Fourty minutes later, we went back in to ask if we had gotten called yet, and perhaps did not hear them - but we weren't mistaken. Then, fourty five minutes later, we were finally seated and we were greeted by our waitress, Mia. We come to Buffalo Wild Wings quite often, so we knew what we wanted to order. We ordered the medium sized wings, (which is about 15 wings) along with one order of rice, and french fries with cheese and bacon. At this point it was around 10PM, and we were starving! During the course of our wait, we also put in an order of the cherry limeade, and a side of coleslaw for my boyfriend. This, is where it gets bad. We wait around 30 minutes for our food, and only the cherry limeade and the coleslaw comes out. Our server completely disappears for the course of the 30 minutes, and after 45 minutes, she comes by and half apologizes for the wait. After a whopping 50 minutes, we finally got our food but had no napkins, no forks, or any bowls to put the bones of our chicken in. Having no forks, napkins, or bowls, is a mistake that honestly, should NOT be made. I come to a restaurant to eat, not to sit there and stare at the food. So, to be honest, our server should have noticed and brought it out promptly. However, she didn't. We actually had to ask twice for our forks/napkins, and when she brought them out, she did not realize we had no bowls (which is ALWAYS delivered during the time of the food), so we had to ask for those too. She did not visit our table consistently throughout the night or during our meal. My boyfriend was absolutely furious with the service, and I couldn't agree more! The only reason why it has two stars instead of one, is because the food tasted as it should... We wasted 2 hours and a half (it was 11:30PM when we finally left) at this establishment, to get horrible service, and a promise that we will NOT be returning here anymore.
(2)Aim H.
Came here to get lunch for myself and some coworkers. I'm not a big chicken wing fan so I got the Parmesan garlic chicken flat bread and the spinach artichoke dip. Both were really good. I especially like the spinach artichoke dip. Its not like most spinach artichoke dips that you get. It comes with a pita type chip which I enjoyed very much. We also ordered Parmesan garlic wings, medium wings, and mango habanero wings. The garlic wings were good. It was the only one I tried. Like I said, I'm not a wing fan. I called in my order and even though my order went in late, James made sure that my wait wasn't too long. I appreciated that since I only had an hour for lunch and I walked there to pick it up. Wished I could've stayed for some drinks at the bar.
(4)Kim M.
I've been to this BWW twice since it has opened. Parking is a beezey, but we live on an island - I think it's expected. Plus, drinking and driving = a no-go. The food is pretty much the same as the other BWWs, so I won't go into detail. I will, however, note that the quality of the food is pretty consistent, which is pretty important. For desserts, I like the dessert nachos. SUPER YUM. Diabetes on a plate. No joke. But is it worth it? HELL YEAH, IT IS. Service at this one is a hit-or-miss. The servers are quite playful and definitely have personality, which I like, but can they serve? Yes and no. Service was fun and forgetful on my last visit. If you can't remember, write that ish down. Just a suggestion. But, I'm somewhat patient, so whatevs. Other patrons may not be so patient... Also, if you're looking for a place to hang where Asians aren't too prevalent, BWW is your spot. No joke. I felt like a minority here. Sports, wings, and alcohol. Bang! Yeah, that pretty much sums it up.
(3)Ashlee O.
Not a very long wait at all. Very large and spacious with lots of tvs and sports playing on all of them. I love getting the salt and vinegar traditional wings with honey BBQ sauce in the side, very good. Very good service here. The waiter always checked in on us. And was very polite. I like it here we will be back!
(5)Priscilla V.
This place get crowded during the dinner hours, usually everyday. Come on Tuesdays for 75 cents traditional wings & Thursdays are 75 cents boneless wings. It worth it coming too have sweet deals on wings. Parking really sucks, you need to be lucky for find parking on the busy hour. It's good to go in ahead of the group and put your name on the list, because sometimes the wait maybe 30-1:30 hour wait. A big minus is when the waiter/waitress are really busy, they don't tend to refill water or drinks until we are finally done with everything. (Which is kinda late) esp with the hot wings and flavors, a lot of ppl tend to drink a lot! Not just beer haha. Overall, I come here often due to the location and it's close to home. Don't wanna wait? Call in and do a take out order and enjoy them wings at home :-)
(3)Mike O.
If I could, I would give this place negative stars. This is the first and only time I will ever go to a Buffalo Wild Wings. This place has been open for about a year and the wait for a table is unacceptably long, even on a nothing Tuesday (no NFL, no college football, no MLB) evening (730pm). What's worse is that it took about 60 minutes to get our food. We should have walked out and the waitress did say some customers have walked because of the wait. I didn't walk but I'm doing probably something better. I'm telling everyone, DON'T EVER COME TO BUFFALO WILD WINGS. Sorry, I shouldn't say anything negative. Let me rephrase that. ONLY COME TO BUFFALO WILD WINGS IF YOU HAVE ABOUT 3 HOURS TO KILL AND DON'T MIND WAITING. If you want wings, go to WingStop.
(1)Melissa M.
The wait time isn't always the best but the service is so much better than the one in Waikiki. I will never go back to their other location. This one is the one to go to. I have never had a bad experience here. The managers and employees are great.
(4)Hohoho B.
Ok this was my first time here and I was a little hesitant since I'd heard that service wasn't that good. But curiosity took over and I decided to give it a go, and I'm glad I went. The wait was quite long for a Tuesday night (maybe because the next day was a holiday) but 30 minutes for 5 people? Yeah, that's long. Anyway once we were seated the fun began. Our server was George and he was really good. He brought our water and alcohol in no time, which is a very big deal to me. He was very patient when taking our orders and when we weren't sure which sauces to get we asked him to surprise us and boy did he ever! hahahhaahha he purposely mis-labled one of our sauces to say "honey bbq" when it was actually super-duper hot and spicy!!! hahahhahah we thought that was pretty damn funny once our lips stopped burning! We asked him to take our photo and he willingly obliged by taking our picture along with a photo of HIMSELF which wasn't discovered til later. LOL. Tha.nk goodness he was good-looking hahha The food was pretty decent bar food. I wouldn't recommend the chips and salsa, because the salsa tasted like it came out of a jar. But the spinach artichoke dip with the warm pita chips was really good and of course the wings!! We lucked out and went when wings were 75 cents each, which i guess is a good deal. 10 wings for $7.50 opposed to regular price of 10 wings for around $15. They have a nice variety of sauces for the wings from mild to super hot so everyone will be able to enjoy. At least they have daily specials on food and drinks so that helps. All in all, this was a very pleasant experience mainly because of the company I was with and our server, George! I will be returning, and I hope the next time is as good as this time.
(4)Saki K.
First time coming to Buffalo Wild Wings during .75 cent wing Tuesday. Which is a really good deal!! But because it's such a great deal...it's always crowded D: Wait time was about a hour for a group of 3. A little long but it was okay because one of my friends was getting her new phone next door @ Verizon which took a while anyways. Our waiter was Anthony. He was very friendly and paid attention to our table. I split water on the table and he got us napkins right away and got a new water cup for me. Our order wasn't coming, so Anthony went and checked up on it and he said the kitchen did something with our order. He quickly apologize, but it was okay!! The order came out fast As for the food, the chicken wings were cooked perfectly! Tender and juicy. The sauces I've tried was Parmesan garlic, honey mustard, honey BBQ, Asian zing, and the lemon pepper. Out of all of them, my favorite was the Parmesan garlic!! The trivia game was fun. A good way to have fun with friends and kill time while waiting for good.
(4)Amby B.
Arrived at1:50 pm on Friday. Decided to sit in the bar area. At 2:03 pm a waiter finally showed up at my table. Told him I wanted to get the lunch special.....he looked at his watch and then said to me "lunch special ended at 2:00". I told him I had been sitting there for 10 minutes waiting on someone to greet me and he shrugged his shoulders and said "oh well". Seriously the worst service I have ever had in my life!!! Good thing Hawaii depends on tourism, otherwise no one would be in business! What a joke!!
(1)Heather S.
I love Pearl City Buffalo Wings. Even when it's busy, we get good service and the food is always good. There is usually always a wait list when we go for dine-in at this location, but that's okay because we can usually grab a table right away in the bar area. Yesterday, my husband and I went there for his birthday. Junior was our server. I had to write a yelp comment about it him because my husband absolutely had the best birthday dinner ever. He was always refilling drinks right away and was super nice and quick service even though it was busy. Made sure our appetizer got out first and then even got his birthday cake out super fast and told him "Happy Birthday" and before we left to enjoy his day. He went out of his way with his service and kindness to make sure that my husband had a great birthday. I usually don't write yelp comments unless i had exceptional service or horrible service but I felt the need to write about it because it would be wrong not to compliment that great of service. Thanks Junior.
(5)C L.
When we went it was really noisy... it was ok but nothing great.
(3)Jannah L.
Nice place to chill and eat. The guy bartender was really nice. Lots of TV and good food!
(4)Rie A.
I would give zero star if I have a choice :-( POOR CUSTOMER SERVICE!!! our server seems like she was so lazy to bring something she forgot to serve. We ordered fried pickles and this dish supposed to comes with chipotle ranch sauce or southwest ranch but she didn't bring anything so we asked we want the sauce and her answer was "we are out the sauce". We said okay but I started thinking she should have tell us if the dish will be something missing so I told her about it then she came back with the sauce. So it was like she lied to us because she just didn't wanna bring the sauce first place. Then for the kids meal I ordered fruit cup for side but it came with French fries so I told her that I ordered fruit. Then she said "oh I thought you said French fries". She came back to the table later and she said " we don't have fruit cup so I can bring you orange slice or something" so I said that's fine but she never bring them. Waikiki location is much better service and food so I won't come back to this pearl city one!!!
(1)Geno P.
Got dragged here by some coworkers and I'm still trying to figure out why they were so excited to go here. Nothing on this menu impresses. I'm from the Northeast. I've eaten real Buffalo wings and wings as good as real Buffalo wings. Neither can be found at this "wild" restaurant. (I'm still trying to figure out what makes it "wild.") And if you are hungrier than wings, you're way out of luck. I opted for a burger, which I would rank among the most uneventful ever tasted. Since I built the burger using the BYOB menu, I was extra disappointed. Overall, I'd rate this slightly above a turnpike burger. Additionally, the server was miserable and our lunch took almost two hours. The best thing about this place is the abundance of giant TVs showing various sports events. After eating, I realized the point of these - to distract you from your plate.
(2)Bri L.
I heard this location was pretty good, so I decided to try it out. I'm used to going to the one in Waikiki. When we got there we were told the wait was an hour and 20 min. I don't know what we were thinking, but we stayed. We finally got called about an hour and 30 min later, pretty grouchy at this point. But, you kind of have to wait awhile for bars like this because people like to chill and talk stories and have a few more drinks. The hostess apologized for our wait and sat us at our table. The waiter was very good, he revisited our table quite frequently to check up on us. Even offered us to play a trivia game while we wait, even though the room seemed pack. We gave our order and it came out in about 15min, which was crazy fast! We ordered the pork pulled sandwiches with honey BBQ sauce and the bleu cheese chicken sandwich. The pulled pork sandwich was great, kinda felt like I was eating a sloppy joe. The bleu cheese chicken was a bit spicy, but that's personal preference. Then we got traditional wings coz it was 75 cents, because of the Tuesday special. They have pretty good deals on beers and late night appetizer deals! Overall, not too bad experience when we finally got in. The food came out extremely quick, just the wait was crazy ridiculous!
(3)Jesse A.
First of all They don't communicate because we ordered a rebel IPA from Sam Adams only to find out 10 minutes later that they didn't have anymore. So we went ahead and ordered a regular Sam Adams only to find out several minutes later that they had run out of that too. They gave us the wrong sauce. We ordered hot bbq and they gave us hot, you can even notice the different in color. The waitress is not completely at fault here but we were disappointed. My fiancée I are avid BWW customers and we can tell the difference between sauces. The manager later came to our table to try to settle things and she offered to re-toss them and stated that the sauces come in different batches so therefore they can possibly come slightly different in taste and color. That's a first one for me. If in Oahu, just go the one in Waikiki.
(1)Gen M.
The location is convenient because it's right next to Regal movie theaters, BUT their traditional wings taste microwaved, which is a big let down for me. Their loaded potato wedges have some sort of bitter after taste (not tasty), and they always run out of french fries -_-. Let me just say that after Wingstop got to Oahu I haven't been to Buffalo Wild Wings.
(1)Mich S.
First time here, I was a little skeptical eating here. My bf convince me to try it out. It's a Wednesday night it was busy. So the girl up front, ask us seating or help yourself to the bar. We both answered to the bar. Our server was very friendly. He gave us menus cane back to take our orders. Ordered chicken permasan & garlic it was so good! Pizza roll, spinach dip yummy!, soft pretzels, Heineken Draft & a strawberry lemonade. We didn't wait long for our food & our server always came by to check on us. Cozy place to hang out. Definitely return back on a weekend that's crazy busy! & see if they are up to par with overall there servers
(4)Kristi S.
This place had its positive and its negatives. We came here just to drink and eat dinner with some friends. We sat in the bar section of the restaurant. The service was terrible. It took the waiter about 30 minutes to take our orders. It took another 15 minutes for us to get our beers. After the drinks came out, the waiter forgot about our chicken wings and french fries. It took another 30 minutes for us to get our food. Let me say that the buffalo wings are not that great here. The waikiki location is a bit better. The wings were drenched in so much sauce, I couldn't even taste the chicken. The ranch chicken wings were a little bit better. I also ordered dessert, I got the desert nachos. I wish they showed a picture because I had no idea it was going to be that huge! On the other hand, the restaurant was really nice and clean. It was air conditioned so it wasn't hot with all those people in there. I loved watching sports while drinking and eating. The people there were also nicer than the other locations. The waiter gave us free food because of the forgotten food and drinks.
(2)Robin S.
Wow! I guess if you want to watch football all day and not eat this is THE place to be. 50 minutes to 4 hours to eat. Maybe management should get a grip! Would eat dirt before coming back here.
(1)Chris L.
Loud with horrible service, in the 2 hours we sat there we saw our waitress a grand total of 3, maybe 4 times and only twice did she actually take orders. No soda refills, no "Oh do you need anything", no nothing. We ended up getting up and abandoning our party of 12 because we had had enough of the place. On the food front, I don't know who makes the onion rings but the batter is disgusting. . . .grade A disgusting. . . .I hope it tastes better when you're drunk. Other then that I can't tell you how the food was because we never got served. 0/10 will not be returning, and I'll do my best to make sure my friends stay out of that place too, it was better off as an Arts and Crafts store.
(1)Kainoa T.
Always love to eat wings. Even though it was my first time eating here. I loved everything that I ordered it was really good. It's good I liked the boneless wing garlic flavor as well as hot. Both were really good. The happy hours are really good.
(4)Angel H.
My fiancé and I came here for late lunch/early dinner today. Based on yelped reviews we were a little hesitant to come, but we were pleasantly surprised! We sat in the bar/cocktail area and our waitress, Jennifer was amazing. We ordered A LOT of delicious food: fried pickles, chili con queso dip and a large order of wings (Parmesan garlic, teriyaki, Thai curry, and spicy garlic (Parmesan garlic and Thai cury were our favorites)). We also ordered draft beers in which they had A GOOD variety on tap and they were also reasonably priced. The atmosphere was as sports bar as you can get. Tv's surrounding the perimeter, dart boards and a few other games. The bathrooms were clean and even had TVs inside. We will totally be back!
(5)Edison L.
Came here for dinner with a friend on a Sunday night. There was no wait which was real good. After we sat down, our waitress Robyn came and greeted us. My friend had an order of wings and I ordered a grilled chicken sandwich but wanted it wrapped in lettuce instead of bun. Robyn replied with "it's not gonna be cheaper." Yes Robyn I don't want the bun because I want to save an extra dollar. Anyways, she concluded that she was able to do it for me. When the food came, my burger wasn't what I imagined. The lettuce was shredded and frozen. I asked Robyn if it was possible to have whole lettuce leafs and she quickly said we don't have any and walked away looking irritated. On my way home My friend and I thought about the situation and something didn't add up. They served chopped salads, how can they not have whole lettuce. So I called the restaurant and asked if they I could order a burger wrapped in whole lettuce leafs. She asked the kitchen and came back and told me not only they can accommodate that for me I had 2 different options of lettuce. This restaurant would deserve 4 stars if they had better quality service and less Robyn's.
(1)Christine C.
First time here & very good customer service! Friendly waiters always have a smile on their face. Food also came quick. Highly recommend this place!
(5)Greg D.
The service here is usually pretty bad. Also the place is always dirty. Unfortunately I keep coming back because they have great hamburgers (black and blue burger w/ fresh jalapeños). If the service was better I would give this place 4 stars. Also I forgot to mention that the prices are awful for most items.
(2)Christen W.
My nursing school classmates and I used to love coming here for wings, but we're always disappointed with the service. It never fails that Everytime I come here the greeters/hostesses are always behind the counter talking and playing around with each other. They are very inconsistent with the quality of the wings. Either they are dried out and hard or moist and juicy. The cheese fries and mushrooms are always good though. ****i am giving them one star because of the crappy service from the last time I ate here. After my friend and I were seated we waited for about 20 minutes without anyone coming to introduce themselves as our waitress or at least give us water. I was ready to walk out and saw a "manager" come walking out from the kitchen so I waved her down and asked her if she was a manager. She said yes. I told her "we've been waiting here for 20 minutes and no one has taken our order or brought us water". She didn't apologize, she just said we'll get someone to help you guys. The HOSTESS was sent over to take our order!!! Wth? What added to this bad service was the girl who was supposed to be our waitress was standing behind us and asked another waitress if someone was taking care of us already. Is she not able to ask us herself?!!!! Honestly the manager could have at least apologized. I'm not looking for a discount on the bill just better service, but I guess that's too much to ask from recent high school grads/college kids.
(1)Real R.
Where do I even start?! This place used to be fun and clean and bearable. Now, it just... for a lack of better words... SUCKS. It stinks. It's always dirty. The service is "ehhh..." ...but most of all it stinks. And i swear I hear like 10 cups break everytime I dine in. I'm definitely done with this location. I'd rather drive to waikiki if anything. Not to mention half the workers (management included) give the dirtiest looks. ...it's like they don't know how to smile. I'd really love to rate it negative 5 stars. That is all!
(1)Delphine H.
Customer service was excellent our waitress was friendly and seem to know all products that they offer...Food was alright...
(3)Trevor A.
Sam I Am is awesome. He is the best server here and he is very personable. I will definitely only dine when he's working.
(5)Andy A.
Ok the wrap is ok I think the tortilla should be fresher. Also the chips are good but the salsa is horrible. I like the atmosphere. Friendly and lively. Also tonight is 3 dollar pints. That's alright by me.
(4)Amanda H.
The service was a snooze.... tons of workers watching the games. Waited for the waiter for 15 minutes to return to our table. The $8 dóllar 6 count wings were so tiny they should call themselves buffalo micromini wings. So dissapointed in our experience here...was gonna order a round of shots but because our waiter took FOREVER we decided to close out our bill. Not coming back this place sucks!!! #headedtochilis
(1)Jessica W.
Favorite place to drink some beer, eat some Sriracha wings, and watch football. Very loud but you can't help the young crowd. Might not be a pleasant place for children.
(4)Mary C.
First of all, I'm very disappointed at the service and the server. Came after our movie which was 1am. We sat down for a good 5 min, our server came. He took our order. When our food came, we didn't have any utensils. After our food we had to as for utensils, he gave 2 then, I said can we have 2 more because there was 4 of us. The food was very dry, too much sauce. Didn't wanna waste so I just ate it: place was half empty. Our server didn't even bother checking on us. This other server that was cleaning up and fixing the chairs at the bar side was being an ass. I guess he wanted us to leave, yelling out 'get out already' like wow, that's very rude. I'm not coming back here no more, I'd rather go to the one in Waikiki. Some of the waiters give attitude. I'm pretty sure people don't want servers who are stuck up, because I myself am a server too. This place has to change their waitress's attitude.
(1)Anthony G.
Great wings and good beers. Reasonable prices also. We come here to watch games or ufc fights. Good for big groups also.
(5)Rosie F.
Horrible pretty much sums it up, had us waiting for 45 minutes with a whole bunch of opened tables, the bar had soo many tables that just needed to be cleaned off. I worked at a Buffalo Wild Wings back in the states and we were never this bad on keeping our sections cleaned. Please get it together
(1)Chris F.
I don't understand why people hate on this place. First this is Hawaii so no matter where you go there is always a wait. I would worry about the place if there wasn't a wait. The service is good but there is always room for improvement, the only thing I would do is have a person walking around with water to refill glasses. The wings selection is great and trust me I know wings. There is another wing place where I am a member of the 1000 wings club. The crowd can be overwhelming at times but this is a sports bar and restaurant so if you don't like sports then stay at home. The location is great for the westside.
(4)Ash K.
First impression was good because for a Saturday night, we were able to be seated quickly. (Should've been the first hint) it was all downhill from there. Waitress checked on us three times total in two hours. It took 10 minutes for the drinks to come out and 20 minutes for a basket of chips and salsa. My chicken was good but my friend's was cold...+it took 20 minutes to flag someone down for water. MIND YOU, it was not busy at all. Looks like they have a system where you only tend to your section because my boyfriend made eye contact with at least two other waitresses and none could grab us a damn cup of water. The entire time, our waitress was MIA. Won't be back here. Good chicken but rather go to the Waikiki location for better service.
(1)Kate T.
I really don't get why people aren't diggin this place. There seriously should be a rule on yelp. Yelper's shouldn't be allowed to review a new place within two weeks of opening. Of course service is going to be slow and there is going to be a ridiculous wait. It's Hawaii! We all get excited when something new opens and want to go as soon as it opens!!!!! Okay so now that I'm done with my rant let me tell you how awesome this place is. It seems bigger and cleaner than the one in Waikiki. And for some reason it seems more female friendly over here. I think it's because the lighting is better here and doesn't seem like a man cave. The servers are really nice and get you your food and drinks in a timely fashion. They even tell you to hurry up and order a drink before last call. I'm not going to lie their last call policy is very weird. They call it 45 minutes before closing and your not allowed to order shots. Super weird right? Shots are easy to pour and make alot of money. But anyways. The food was really yummy and came to me very quickly and the prices were not too bad. I think I spent 20 dollars on drinks and food. My favorite thing about this place is that they have AWESOME drink specials EVERY DAY!!! Cheap beer and yummy wings make me a happy girl :) One more thing I really liked here was that there was a bunch of stuff you could do in the bar area. They have a juke box that is free. So if you want to hear a song you'll be able to hear it while chowing down on delicious wings and guzzling ice cold beer. There is also darts and trivia there! Also there are tons of tv's here. Having one of these by my house makes me a super happy girl. I am super stoked about football season and bloody marys and beers here!!!!
(5)Rodney J.
Service was pretty bad. Me and friend went here, when our food came our fries, rice, and my friends food was cold. When we told our server he seemed like he didn't really care until we told him to touch the food.
(2)Hollie-Anne T.
Okay so came here on a weekday and it was pretty empty. We were greeted at the front and were asked if we wanted bar seating because there's no wait. So I asked the guy how long the wait would be for just a regular table and he looked confused. So I asked "Is there even a wait?" and he looked into the dining room area and replied," uhhhhh no." Okaaaaay..... why did you suggest the bar then? Well whatever, maybe he's new, who knows.... So we got seated and my boyfriend and I looked at the menus. We were waiting pretty long for the waitress to come. If you're willing to wait and you aren't really that hungry then so be it, but if you're super hungry I suggest you go some place else because you will be waiting for a very long time. Even after we ordered, our food still took a long time. Our waitress was also sporting her phone in her back pocket, which wasn't so inconspicuous at all being that it was one of those huge android phones.... (wait I thought you weren't supposed to have your phone on you when you're working). I think the only time I will ever come back to this joint would be for my niece, who really wants to eat here, but other than that I won't be coming back.
(2)Riana S.
Buffalo Wild Wings is Buffalo Wild Wings. If you've been to the one in Waikiki, expect the same thing at Pearl City. Nothing surprising here. The first two times we came here, we ended up leaving because the wait was super long. It was our mistake coming after 3 (which seems to be the most crackin' time). We finally got to get in the club (lulz) yesterday around 2pm. Completely dead compared to the other times we were here. We were seated right away and our waitress who was super nice by the way took our order. We got the large order of the traditional chicken with Thai Curry, Spicy Garlic, Salt & Vinegar, and Chipotle. My favorites were the Salt & Vinegar and the Chipotle one. The drumstick to wing ratio is really good and all of them were cooked well. We also got french fries and onion rings with some Southwest sauce that our waitress suggested to us. The onion rings were crispy and yummy. I wish I got her name but she kept checking up on us, refilling our drinks and making sure that we always had elbow room on our small table. If you don't want to wait, try to be aware of the rush hour times as with any restaurant and plan accordingly!
(4)Sara S.
Soooo... Walking into the place three things came into mind 1) it was PACKED. And it was only Tuesday xD therefore it was loud and the wait for a table was only about 45 mins tho. 2) the smell. It took a very long while for me to get used to the smell. It's not a good smell btw. And 3) the service. They're all very nice and personable, which I like. It's as if they genuinely enjoyed serving us lol! We sat at the bar and chad was helping us with our drinks and got us our food, very nice guy! And the other guy in the red shirt was cool too lol! Didn't catch his name tho
(4)Xuannie C.
I don't know why this place has 1-2 star ratings especially opening week. For goodness sake they are a new establishment, give them a break would ya? It's a wing place, what do you expect it to be? Proper etiquette class? Umm I think not! We came here a little before 10pm after watching Pacific Rim(07/13/13) at Pearlridge. I called around 9:40pm and asked how long the wait would be, I was told about an hr wait. I didn't freak out or anything because it was expected. I actually was hesitating it to be longer than that but she did mention that for 2 people, we can do bar seating since it's first come first serve. We arrived and the host told us if we wanted to look at the bar area we could because he said there was 2-3 tables open and a few getting ready to leave. My bf went back there and the host said, if you want the dining area it really is just a 15-20 minutes wait or less! But my bf gestured me to the back and that's where we sat in the bar area. The waitress came and cleaned up the area quickly and told us the next time she comes back she would take our orders. We were ready and hungry and new exactly what we want since we usually order the same things or change it up a bit or two. We ordered a bunch of wings with mango habanero and we did the caribbean jerk sauces, side order fries, extra ranch sauces, and a bunch of celery. Our waitress, totally didn't get her name but short filipino girl..She was super nice and friendly. Didn't have a problem and always smiling. I think she tried flirting with my bf too but it's cool we had good service from it ;) The girl who brought out our food, Jazzy was terrible. She was in a bitchy mood like I wanted to slap her! She almost just flew our food on the table and the ranch sauce was half full looking like she spilled some. We asked for extra and she said tell your waitress. Umm okay then betch! Food was awesome! BF ordered the cheesecake balls. I wouldn't. For 6 super small pieces it didn't WOW me at all. He liked it though. Loved the wings as always! I'd say to do the bar seating at all times. No wait if you're lucky like us and it seemed lively rather than in the dining area. After we finished we walked across the dining area to go to the bathroom and wow HUGE DIFFERENCE! Dining area seemed so proper, almost quiet, like it was actually an etiquette class or something. I didn't notice any TV at all whereas in the bar area the walls are filled with different sized TVs which was awesome. We like loud, lively, and fun so we suggest you go to the bar area plus it saves you from long waits to sit in a boring dining area that seems so bland. Definitely will go back since it is closer to where my bf works otherwise we normally go to the Waikiki one which is just as great.
(4)Gigi A.
less than 1!!! 45 mins wait for a cold pull pork sandwich and fries!!!! 2nd time warmed my pull pork and was warm and dry now & and fries ugh cold!!!! fired!!!! will never ever eat here again! overrated!!!
(1)Curtis H.
30 to 45 minute wait ended up being a 90+ minute wait. The wings were way over cooked, and lacking the reasonably expected amount of flavored dry rub. The flavored lemonade was good, but free refills usually means a refill. I shouldn't have to ask for items more than twice, and definitely not for more than one item. Poor service, and low quality food.
(2)Jenny B.
Everyone has there own opinions on food places. Some people like the waikiki buffalo wild wings more than the pearl city one.. but I personally like the pearl city. My brother worked here for a few months which made me come here more often and probably one of the main reasons why I like coming here, and since it's closer to were I live. He then had to quit when his first born son arrived. But we still make time to come here. I know some of the workers so it made the atmosphere more welcoming. I think the servers/waiters/hostess are all nice. The waiters expecially make conversations to their customers to flow time by. They give their honest opinions on what's good and what's not depending on the customers taste buds. Sometimes having your drinks refilled make take some time but you have to understand that they are busy. But the waiting doesn't matter to me because the people I go with makes time pass by much more easier.
(4)Lei N.
I suggested this place for dinner. Since there's finally a location on the other side of the island, I figured it would be a good place to catch up with friends. There was a long wait, so long we probably could have watched a movie and come back. But the hostess said if my party could find a table in the bar area of the restaurant then we could just eat there. After a while of waiting we finally gave in and looked for an open table. Perfect timing! A party was already leaving and I rushed to the table since another party was eyeing the open table also. The workers cleaned up the table and looked for the menu and condiments. A lot of televisions all over the wall. More than the Waikiki location, it felt like. I asked for the traditional chicken wings but they gave me boneless. Nothing wrong but I enjoy the traditional. I ordered the honey bbq and sweet bbq? They were both pretty good. It took a while for our orders to come out though. Understandable since there's a lot of people.
(3)Jay A.
Went here with a bunch of co-workers(14 to be exact). First thing I would like to say is that, the place is huge even though it might not look like it from the outside. Second, I think the football jerseys with the employees names on it are pretty cool. So anyway, this place is a sports bar, straight up. That being said, the food here is great. The hot wings were good too. I really likes the thai curry. Spicy but not overpowering. The tailgating sampler was good too. But the nachos was the best thing we ordered. I mean that was the best nachos I had so far. The environment is typical of any sportsbar. Lots of large screen HDTV's all over the place. The noise can be an issue sometimes, but only when it is really crowded. But then again, who goes to a sports bar for peace and quiet right? The also have games much as electronics darts and a video golf game( which I played and totally sucked at,lol). One of our co-workers even attempted the hot-wings challenge. The goal is to eat 12 of their hottest wings in 6 minutes. He came up short, only eating 7 of them, but it was certainly fun to watch. Even other customer's eyes were glued to our tables. Customer service was excellent too. Our server Jeremy, was very attentive and really seemed motivated. He even cheered our co-worker on during the hot-wings challenge. A very positive experience and highly recommended.
(5)Judy P.
The Waikiki location is way better --- as far as service and atmosphere. The food is ok -- as long as you dine in and get the food promptly. (i.e. when you're at the bar) Otherwise, it may be soggy or cold. But I must say - I'm usually ok with the food here. The reason I give it a 2 star is because we've ordered take-out from here at least 5 times... and 4 out of 5 times, they've got our order wrong. Spicy became parmesan... Asian Zing turned out to be Mild... just all wrong. Then I realized one day when I was waiting for my order to come up is that the people on the phone taking orders are joking with each other on the side -- and are probably not paying attention to the person on the other line. Pearl City BWW gotta step up their game...
(2)Tze M.
I love b-dubs!! So when they opened up in Pearl City I was so excited!! Pearl City location... I love the atmosphere for the fact that it's the same as the one in Waikiki. There's tv monitors all over! So when it comes to football season, different games will be showing on the different monitors. Wings: it's all I order. Oh, and beer... The menu has changed a bit, previously you could order by increments of 6, now it's snack, small or medium, or something like that. Only the snack size you can only have 1 choice of sauce. I got the small; 12 wings; 6 wings in 2 different sauces. The wings were over fried and lacked sauce. I wasn't happy about it. Service wasn't bad and it wasn't the greatest either. I know it is a new establishment, and maybe I'll try to give it a second chance. Not sure if this location of b-dubs will make it into my heart...
(3)Monica S.
I came in for dinner on a Tuesday night because of the 75 cents wing special. Sat at the bar and waited at least 10min to be helped then another 45min for our food. The wings were that great either.
(2)Brent P.
I'm trying to be generous with two stars only because the staff were all very nice and friendly. Here's the rest of the story in a nutshell... Two adults and two kids. After ordering we waited 35 minutes for our food. When it arrived some of it was already cold (onion rings, etc.). Kid's mini corn dogs looked like they just came out of a bag at Costco. Ordered a small basket of wings and only ate one. The rest of the food was edible but nothing special - thank goodness for ranch dressing. It wasn't an awful experience but certainly not worth going back. We trusted the crowds and didn't bother to check Yelp before going - huge mistake.
(2)Teresa G.
I decided to give it another go since my first visit was during their opening week. Things were much better this time around. I ordered the spinach artichoke dip. I did notice that if you order it as take out then they give you tortilla chips and if you dine in you get pita chips. I like the pita chips better. Go before noon and the place is not too crazy. Love the fact that if you order your wings plain and ask for the sauce on the side, yu can change it if you do not like it.
(3)Jarod H.
Pretty good food. Seems like it was frozen prior & cooked in the fryer. No problem. Nice atmosphere for sports. Overwhelming the senses for sports actually, especially on a Saturday lunch. Not complaining though! Football is great! Service was excellent & very attentive. Food came out really fast. Recommended for a pupu & beer place.
(4)Stacie P.
I wanted to go to this place ever since it opened but Hawaii people are crazy when it comes to openings so, as a result, I waited...Some friends and I had planned to go for drinks and pupus one night after our zumba class since it's open till midnight or even later. Yes, I know, that defeats the purpose of working out but we're all about food. In any event, that never panned out so I continued to wait...My 14 year old niece even ate here before I did and more than once, which is besides the point but I just had to point that out. I finally got my opportunity to try this place out when I went for dinner with a friend to celebrate my birthday a couple of weeks ago. We went on a Wednesday night at around 0600pm and it wasn't busy at all. The place is rather large and is sectioned off into 2 rooms; the front room is the restaurant with tables and chairs and adjacent to that is the bar which is an equally large room with high table tops and chairs and a plethora of flat screen TVs facing every which way and playing all different sporting events; it's a bit of a sensory overload. There's also a couple of dart boards. The waiters walk around wearing jerseys with their names written on the back to reinforce the sports bar atmosphere. We chose to sit in the bar and ordered bone-in buffalo wings, the only way to go, of course, as well as some pupus. We each ordered a serving of 5 buffalo wings and got different sauce. I like my food spicy so I got the Thai Curry while my friend didn't want something as spicy so ordered the Parmesan Garlic wings. We also ordered onion rings and spinach artichoke dip, and to wash it all down, a couple of beers! I enjoyed my wings, they were very flavorful and had just enough heat. My friend, on the other hand, said his wings were spicy even though it's listed as mild. Despite that, he ate all of them; it just took him all night! The rest of the food was fine but greasy; I guess that's what you get for bar food. We had some leftovers so I took it home and ate it the next day, but the fried pita bread that the spinach dip comes with, which was swimming in oil, was just oozing grease that I even had to call it quits. What can I say? It was OK. I wanted to go, I did, it wasn't crowded, our server was nice, the food was OK but maybe if I go, again, I'll order a salad with my buffalo wings...
(3)CD B.
This place is awesome. Lots of TVs to watch the game at. The food is awesome. Got the 24 piece wings w 4 different sauces ! Blazin, spicy garlic & buffalo is my favorites. Our server Sheldon was the best ! He was so helpful ! Ask for him when you come in ;). The drinks were great we all got beers & shots but the twisted margarita was the best ! Will def be back !
(5)Alyson Y.
DECEMBER 22 FOOD POISONING. On Sunday (December 22, 2013), we went to Buffalo Wild Wings to watch the games. My boyfriend ordered the Chili Nachos and got food poisoning. I've had several good experiences at this particular BWW. I prefer the wait staff here to the one in Waikiki, the payout is more conducive to watching the games and I like the parking better than the one in Waikiki - but if they have a kitchen staff that does not know how to handle food properly, they're a liability. Contaminated or improperly stores food from anywhere, but especially a chain this large, is unacceptable. Since creating a public post about the food poisoning incident on BWW's social media - I found another customer who ate at this location on the same day who also contracted food poisoning. I'd have otherwise given BWW 3/5 stars, but since contaminated food is clearly not an isolated incident for them - I'm giving them 1 star. BWW has lost two regular, game-day customers.
(1)Jennifer A.
If you have an ID card you can use it here. I totally forgot to use mine...bummers. We had about a 30minute wait even though there were a few tables open. The service is pretty slow. We ordered three beers and the server just brought them out one at a time. We also ordered water all around and she only brought four when there were six of us, same thing with the utensils. The food also took awhile and it wasn't that great. The amount of chicken wings is a rip off for what you get. The pountine fries was ok...in canada it's way better. They do have a good selection of beer. We went on a Wednesday and the beer special was pretty good $3.99 for a pint.
(1)Taylor H.
Every single time we come here something significant is wrong with our order or they are out of a menu item we want. Once the pecans that came with the salad were rotten - over a year past expiration after we looked. We discovered this after I had poured them on the salad and we weren't even comped for the salad - we had to ask for it!! The next time they mistook the hottest wings sauce for salad dressing, burning our mouths and ruining the salad. Other times we have been here they are out of drinks and menu items. This time I had to pay extra for dipping sauce when I ordered wings and fries. Too bad this location cannot and does not measure up to other BWW on the mainland. Bad service, bad food.
(1)Anon N.
Teach your people customer service! I had my brother call & ask (ever so nicely) if they take RSVP. The girl who answered flat out said "No." like ok first of all, be polite about it, & second of all, it would have been nice for her to at least let us know it was an hour wait!!! Seriously. & To add to that, the same girl who answered the phone (my brother recognized her voice) served my friend her alcoholic beverage. There was a mosquito on the drink. The girl saw it, & she asked my friend "Is it on outside or inside?" my friend said it was on the outside. Instead of having the decency to wipe it off, she just walked away!! Disgusting! That mandatory 1 star goes to our waiter because she was awesome! It takes one worker to mess up a customers experience & that one worker, because she was our first contact via phone, messed it up at the beginning.
(1)Cayla-Arielle P.
Second time here, came here with a couple of friends. As a group of female high schoolers, it's almost given that our service is most likely going to be mediocre at best. However, our service tonight at BWW proved that wrong! We came in about 5:30 on a Friday evening and we were seated right away. I was super happy about this because there's seriously always, always a wait here. Our server Stanley was very friendly and accommodating, checking up on us periodically but not so much that we would feel floated over. A lot of people say it's overpriced but it's really not. The four of us split a large and we ordered Parmesan Garlic (personal fav!), Buffalo, Asian Zing, and Honey BBQ. (They accidentally gave us Honey Mustard; upon learning this we quickly got our Honey BBQ with no hassle.) We also got a basket of fries and mozzarella sticks. The mozzarella sticks' portion was kind of small, probably 6 sticks at most for almost $9 but they were tasty so no complaints. The food is seriously awesome. I mean it's no fine dining but that's not what you came here for anyways. We left full with a lot of leftovers in hand, and splitting the bill, we only had to chip in about $12, minus tip. Highly recommended!
(5)Crystal B.
I came here on a Thursday for those special deal wings with my boyfriend, his best friend, and his younger brother. I was with the BOYS. LOL. Little did I know that we would be going on the final NBA game day. The wait time was really short considering the amount of people and we went straight towards the bar seating. There were lots of people and there was a table full of drunk Spurs fans. They were being soo loud, but I expected that coming into BBW. Our waiter was pretty friendly and came to our table a few times. He was good with our orders and the food came out pretty fast. I have no complaints. I did however find one problem. I went to the bathroom and went into a stall with no toilet paper thing on the wall (I took pics and uploaded it on here). It was placed on the sanitation metal box that is used for feminine products. EWWWWWWWW. I unrolled a good amount and proceeded to get ready. I had to literally hold a huge roll of TP which Im not down for. I couldnt avoid the situation. There were no open stalls so I just dealt with is. I wasnt a happy camper, but when I have to pee, I have to pee. I wouldnt normally complain, but hey, thats pretty nasty and I dont know how long it was like that, but I just wanted to share my experience since its my review. Overall, I would come back, but IF CAN, PLEASE FIX THE BATHROOM STALL WHICH DOES NOT CONTAIN A PROPER CONTAINER OR WHATEVER YOU CALL THAT FOR THE TOILET PAPER. THANK YOU :)
(3)Jason M.
hmm... ok. nice place with lots of big TVs! Food was ok... bar food, but i think i order the worng thing. i got the boneless wings.... they were more like chkn nuggets, not wings. next time i get the regular wings. prob going back, but over 3 stars.
(3)Sarah Ann D.
-Below Mediocre-grasping for average. -Overpriced. -Decent service. Ordered *fried pickles (served luke-warm-not even hot, not very tasty) *spinach artichoke dip (served luke-warm, artificial cheese taste) *wings 2 ways (the best thing we had there; BBQ a
(2)Niki T.
Boyfriend took me here on our date. Waited about 20 minutes for a party of 3 on a sunday night around 9:00pm. Service was efficient and the wings were great! Dessert was an epic fail and place was full of smoke. PROS: Service was fast, food came out quick, considering it was a full house. CONS: It was way too smokey in there! I had a 3year old with me and i was worried he was okay with all that smoke. Waitress should have paid more attention and refilled water (we ordered the chipotle, buffalo, and BBQ hot wings.. water is needed) Desert menu needs more detail. We ordered Cheesecake bites.... we got little deep friend doughnuts with cheesecake in the middle... yuck, sent them back. We then ordered cinnamon squares, but the waitress came back saying it was also deep fried. Hmmm desert is the best part of a meal, but i wont be ordering none here!
(3)Hope S.
Located in Pearl Highlands, in proximity to the regal cinema movie theatre, Buffalo Wild Wings made their first appearance well over a few weeks ago. Although I was not there during their grand opening, I did note that their lines were practically long and you would have to wait at least 2-3 hours before you were seated. However, me and my girls decided to throw a girls night out sort of thing and from my experience, I did think that this Pearl City location is quite larger than that of Waikiki. We did have to wait a few weeks after the hype came into play, but it was still worth it since the crowd gradually died down. Don't get me wrong, BDUBs is still happenin but for those of you who are still dying to try this new location out, I would advise visiting in a couple more weeks so you would not be as anxious waiting for your table being prepared for 2 hours. Many people would chill at BWW for occasions that relate to NBA, MMA fights etc., and this place is off the chain for drinks. Well for me, I ordered their Strawberry Margarita, which is the original flavor in the "bar and grill" market. I would usually order "on the rocks" but my heart was willing to stick to "slushed" at the time. It was a turnover for me when one of my girls ordered the twisted version Margarita, and I got to say, if you're in that area and are a Margarita Lover, I'd choose the twisted version, only because it had a little bit more mixed flavor. On top of our drinks, we ordered their chips that came alongside with the spinach artichoke dip. Our server was kind enough to fill our basket up with more chips - I assumed it was unlimited for refill, and it was. While my girls ordered their choice ranging from salad to cheese fries, I ordered the shareable featured item of the Tablegating Sampler. Portions were huge and I would recommend this sampler to share with friends only because it did comprise of cheesy salsa tortilla chip style, onion rings, your choice of boneless wing (I chose honey BBQ) and it also came with mozzarella cheese sticks if I'm not mistaken. BWW, also referred to as BDUBS offer a wide range of food and drink items on their menu. Overall, I am still ecstatic till this day since BWW is now located on the west side. It's a great advantage for those residing on the west side, for they don't need to drive all the way down to Waikiki anymore for some drinks and good time! I will for sure be coming back sometime sooner in the future.
(4)Moala P.
We had to wait like an hour for a table.It was really packed.Food was good but I was excited to try the fried Pickles.It was good.Its a nice place for family outing and if u wanna watch sports u can go to the bar side and have alcohol drinks there to.
(4)Jhay Y.
if I could give this establishment 0 stars, I could. Honestly. We waited an hour and a half to get seats since we had a large party, very excited to eat and DRINK. Unfortunately, when we were starting to order, they informed us that they just received a policy this morning that they are unable to accept vertical state IDs and licenses. There were NO notices on the door, which is ridiculous. If a new policy has been announced, there should be signs that state so, they wasted our damn time. First of all, we are unable to even get the horizontal ID unless we lose it or it expires so that's a BS policy to begin with. THEN, when we asked to speak to the manager, the lady manager looked apathetic and almost had a noticeable attitude in her voice. The guy manager walked off in the middle of our conversation. Super unprofessional and really inconvenient for our group. What a let down. A major let down and it's pretty safe to say that we all walked out without a word. What a bad policy for business and the fact that there was no notice was just sad and pathetic. DEFINITELY NOT COMING BACK HERE. ******UPDATE 6/15/14: Also the host was too busy flirting with a military customer and getting his number than helping the woman who stood patiently in front of me, trying to get the host's attention... She paid no attention and continued to talk to the customer who was only interested in getting her number while a line formed in front of her. You're working! This isn't the time to be giving out your number. Has the management team trained her to act like that?? Not only that, but she seemed irritated and rolled her eyes when I asked what the estimate wait time was. Ridiculous. Customer service SUCKS at bww pearl highlands. That needs to change. Either way, we won't be coming back. This in addition to the way they treated our party with their new policy is absolutely unacceptable for a business.
(1)Melissa L.
The food was pretty decent here. The server that we had was great! The only issue was the wait for a table! I had a very large group, it took over an hour and a half before we were seated and they wouldn't let us be seated until at least half the party had arrived. Which is why our wait was sooo long! Other than that, if you're a fan of wings / bar food and beers! Totally check this place out! The wait might be long but it's only because they just opened! Give a few weeks for the crowds to die down a bit before you think about trying this place!
(3)Jayda G.
My family and I are huge fans of the franchise, we're sports fanatics so having a good place to cheer on our favorites teams in an environment that welcomes the crazy that goes along with it is golden! The friendly wait staff and bartenders are on point but not enough to get me to try the "wing challenge" lol! Our top 3 sauces are Mango Habanero, Lemon Pepper, and Parmesan Garlic whewww my mouth is watering just writing this review! The daily food and drink specials are another plus specifically for this location that draws a large military crowd especially on Thursday when the duty ends at 1500, that's 3pm for you civilians ;-) Other than my husband's "Man Cave" there's no other place I'd rather enjoy a game than right here!
(4)Go G.
I like coming here maybe just hang out and get updates on sports! Although this place gets crowded im usually too blitzed to notice the service. Great place for wings 75 cent tuesdAys and thursday are the best!
(4)Psyche S.
Okay, so after much debate, we decided to give this place a try. Because let's face it, who doesn't like a good buffalo wing?!? So I check in with yelp and notice it is only rated 3 stars, which is never a good thing in Hawaii. Considering I think Hawaii YELPERS are among the worlds most generous. LOL Well to no surprise, the food was really forgettable. As in I wouldn't mind forgetting how bad it was. The wings??? Meh.... I've had much better buffalo wings at The Shack. Also had a few burgers, and few appetizers. Meh meh meh.... Not very good at all. On a more positive note however, they screwed up our order a couple times and brought us food we didn't order, we tried to tell them, but our server said "oh well, looks like you got free food!" This is what saved them from getting 2 stars from me. But no fret, the universe will balance this extra star out because I'm sure the person who's food was given to us instead, will be giving them 1 star for their experience! Hahaha Thanks for the free extra forgettable food! Try it if you have no other choice.
(3)Ilora M.
And what was the hype all about? I was really disappointed with this place (Pearl City Buffalo Wild Wings). The place just opened on June, and it was when the line was long- as people gathered outside, and the wait was extremely long (1-2hrs). I was glad to finally not wait for a seat when the month of July arrived. My mother, a friend and I ordered the sampler appetizer that they have-- the food came out fast. We ordered burgers, I got the pulled pork and my friend got the burger with taco shells in 'em. We were so excited to taste the food, but our feelings toward this food place--- from totally stoked to "is this place really called Buffalo Wild Wings?" I expected too much about their wings. It was really dry, it tasted like one of the packed-in cardboard microwavable foods. Also, there were flies flying around so we could not enjoy our food. I thought this place would be cleaner as it just opened. Nevertheless, the ambiance of the place would be pleasant if not with the stench that we cannot avoid to notice, the flies and the many servers who were just standing around like there are no customers. With that being said though, we had a friendly server. They weren't that busy at the time we came I suppose. I give them a star for their pulled pork burger, with a bread that is not drenched in sauce. I will try the one in downtown, then we'll see.
(1)Abby W.
Amazing service! We had a party of 12 and did everything they could to get us seated ASAP for my husband's bday. The servers were so nice & quick at the bar area and the dining room. Food was yum like usual and we always had full drinks and plenty of napkins. Definitely coming back to this one. So thrilled we don't have to go to Waikiki anymore.
(5)Gin N Juic E.
Today's word of the day is "baffled" Used in a sentence: When I went to the opening of this "B Dubs" I was baffled by the fact that I received a bone in wing amongst my boneless wings. When this recent addition to the chain opened up I went with a friend of the female variety who had never been to one vouching what a wondrous time can be had there. Upon arrival the hostess deliberately ignored us and let her coworker address us when she was finally free. (Boy some people just need a nice punch to the throat sometimes) once seated out waitress seemed often short with us and generally disinterested in helping us. We got out order 15 boneless wings and cheese fries. The fries were barely warm and the cheese cold like when you get a burger at McDonald's and they think the heat of the patty will melt the cheese but doesn't. The wings ha almost no sauce on them and were basically dry. Of them the last piece had a bone- CrrrrrrrrUNCH - Hooray for mediocrity! So after looking like a jackass for vouching for this place we left. Since then I have been back and they have improved adequately enough to get my return service. But still.. Baffled
(3)A... M.
First off, out of fairness, we were warned that the kitchen was backed up and food would take an hour to an hour and a half. Fine. It was NBA final game #2 so we figure we could wait. I am all for understanding, especially since I come from a food service background... But when the table next to you sits down half an hour after you did and gets their food before you... Something is wrong. We had ordered nachos, chicken tenders, wings, and fries. We didn't know that fries came with the chicken tenders (apparently neither did the server) so it was hard for me to fathom how we got that order of fries with the tenders forty-five minutes before i had to ask and remind about my fries. One thing for sure, though, is that it was consistent. The chicken tender fries were just as CRAZY salty as the side order. Not just too salty... But WAAAY too salty. Like batshit insane salty. I would've told them but there was no one around for me to tell. The servers were all standing in the corners in groups of three to four talking story... Or standing along the walkway watching tv. I had heard from EVERYONE that service was crappy but I guess I'm a glutton for punishment. I figure cause the place was new or something but it seems like its the entire system of order that's to blame. No one just seems to care enough over there. Just saying.
(1)Hiro I.
First time and I liked it! Got the signature buffalo wings with the dry rub and it was very tasty and chicken was moist. Lot's of varieties to choose from so I need to go back and try the other flavors they offer. The place was packed so they must be doing something right.
(4)Synjin P.
Lately we've been coming here on Tuesdays (50% off traditional wings) to catch the games and play some darts to follow. All I gotta say is Parmesan Garlic! Most def one of my favorites and I recommend this to any other people who can't really handle too much spicyness like myself. Thai curry, Asian zing and the teriyaki flavors are also a plus.. The atmosphere is pretty chill but does get loud when there's games on tv like any other sports bar. Service has actually been pretty decent with constant check ups with our table and it isn't like they take forever to bring food or drinks... I have to comment on the dart boards because darts is what we do... Anyways it's located pretty much in the center of one of the major walkways to the bar area towards the back so people constantly walk in front of the dartboard not realizing they're in the middle of the firing zone! Absolutely a head scratcher as to why theyd arrange it like that but oh well it's no ones fault except the architect or whoever designed the layout of the place but it had to be talked about. Other than that, go and try it!
(3)Kim D.
If you're hungry on a Tuesday or Thursday night then don't bother thinking you could go to this BWW the wait to get a table is ridiculously long and then once you get into the restaurant you wait another hour to get your food.
(2)Debbi Y.
I decided to come to BBW because I LOVE the mainland location and I am in Oahu for a business training session. I'm glad I didn't read the other yelp messages before I came or I wouldn't have showed up! Those people are HATERS!!. I found out from the hostess that this BWW has recently opened, so the kinks are being ironed out!!! The wait wasn't too bad. The food did take awhile to get to my table, but it wasn't cold. In other words, the kitchen needs to COOK FASTER!! I will say my server, Summer, needs to smile and look like she wants to be there. Girlfriends got attitude! In regards to ALL the other problems the other yelpers have posted, I saw none of that. ALL other servers, except Summer, had smiles on their faces and where doing their thing. All in all for a new restaurant the food is just as good as the mainland, so I would come back.
(3)Emily H.
Slowest service ever! Why? It takes forever just to get a drink. It's bad. We've been to this one 3 times and each time it is the same. The staff seems very nice just very very slow. Always check the bar first. Seating is usually available or quick to open up. It's brand new but I feel it is dirty. I hope someone in charge reads this and does something about it. If they had faster service, they'd have faster turn around and people wouldn't back out of a 90 minute wait. Get it together or you're gonna fail!
(1)Carina T.
We were seated quickly and the service was awesome. The different servers checked on us throughout our meal. It's great to have good service l!!!
(4)Brian V.
I love BWW, but a $10 cover charge just because they're showing UFC? No thanks. Dirty Lickin' Chicken is only 3.2 miles away and it's almost as good.
(2)Lisipa S.
Stopped in here for my cousins birthday and just wanted to grab some drinks and food before a movie. Prior to our arrival there was a UFC fight, so when we got there we had to wait until the fight was over and while they ushered everyone out. Wait was only about 15 min so not that bad. We were then seated at a large table located right next to the exit door, which made it convenient for the smoker's in our party. We ordered some wings in all different flavors ranging from extra sweet to burn-your-mouth-regret-it-later HOT! But it was nothing short of delicious. The deep fried mushrooms are absolutely heavenly! We ordered some drinks from the bar, nothing too amazing. It was pretty weak the soda/syrup to liquor ratio was clearly not working out.... not to mention a bit overpriced if you ask me. $13 for a trash can? Wait are we on Vegas?.... I didn't think so. Aside from all that our server (Kekai) on the other hand was amazing very talkative, bubbly and friendly. She checked on us periodically and always made sure our drinks were full and always came around to see if you wanted to order anything else from the bar. She was very attentive and there if we needed anything which made our experience here even more great. We ended up leaving to catch our movie and when we were done, we decided to come in and get a few more rounds in before they closed. We decided to sit at the bar seeing that they were cleaning the dinning room area....... BAD IDEA!!! We go and sit at the bar and are completely ignore while one bartender washed dishes and the other just stands there. 10minutes go by before I call put to one of them. A blonde named Callie or Kelly, I then ask for a grey goose pine, while still talking she rudely interrupts me and asks for my ID (cool I understand you have to ask for it but really you couldn't wait until I was done talking?) I handed her the ID then she made my drink.... I then watched her pick up the well vodka and charge me for Grey goose!! Wtf. I then told her I wanted Grey goose, looking at me she shrugged, at that point I had it and just asked for a redds strawberry. It took every thing I had to not complain, I decided to bite the bullet and walk away instead of causing a scene. I try not to judge too harshly given that this is a new location and they still maybe trying to test the ropes but customer service is the cheapest and easiest to fix. Put more "Kekais" behind the bar and get rid of the high nosed, I'm better than you girls. From now on I will always be sitting in the dinning area, barstools were uncomfortable anyways. Lol
(3)Larry C.
Went to the Pearl City Buffalo Wild Wings (after a horrible experience in Waikiki) with my team from work. Just let me say this experience was the exact opposite. We went on a relatively busy Wednesday night, lots of large parties doing their fantasy drafts. We were seated within the time allotted by the hostess (a little but of a wait, but definitely acceptable in terms of the volume of customers they were doing). After that the service was pretty on point. Ziah our server touched the table often, and made sure no one's drink was less that half full. Having hot wings, this is a definite plus! The rest of the servers and managers were quite busy as well being very attentive to the large groups, moving tables, and grabbing chairs as draft parties came and went. Bottom line, great food and service!
(4)Berneta A.
People in Hawaii don't really watch Ice Hockey, but I'm a huge Boston Bruins fan and the fact that my team made it to the Stanely Cup finals this year warranted me finding a bar to watch it in. However, where would that be in Pearl City? My friend who is also a huge Chicago Blackhawks fan wanted to catch the game at a bar, and the new Buffalo Wild Wings was the best shot. When we arrived, the game wasn't on so my friend asked about it and told them it was a really important game (game 5) and they were really cool about it. They put the game on the main two TV's above the bar, and on every other TV in that area (they have so many TV's-this is going to be a great place to catch the NFL season) and also set the audio for the bar to the game! Huge win and it attracted more Boston and Chicago fans. I had a great time, it was almost like being in Boston again. It was surprisingly quick to get a table on a Sunday Afternoon and service was also fast. Our server, Jenna was attentive, came around a lot, she wasn't too friendly, maybe because it was so busy? I also think portions at the Waikiki location are bigger. Minus one star for the parking situation. Park on the Sam's Club level or lower and expect to wait 10-15 mind blowing minutes to move six feet as your progress to get out of that hellish parking lot. If I could walk there I would have.
(4)MJ S.
I think it's ridiculous that they couldn't seat us right away when the dining room was almost empty. In the meantime one of the workers gave my daughter one of those ridiculous "Sauce Boss" crowns which she loved so I couldn't be mad. Anyway we waited 20 minutes for a small order of wings, mac & cheese, chili con queso, and pepperoni pockets... Our server was really nice but why swing by to tell us "your food will be out shortly" when in reality it would be quite a while? Oh and she was one of those gals that calls every guy (in this case my husband) "babe". I'm not the jealous type but "babe" is reserved for the old aunty waitresses. When our food finally arrived the waitress explained they made a mistake in the kitchen so they had to remake our chicken - and gave us extra to make up for it. That would've been fine but the queso dip was no longer hot. At least the pepperoni pockets and mac n cheese were still hot. One star for all the TVs and the service ...that is all....oh and I puked when I got home.
(1)Craigslister G.
I love bwws but I've never had a good experience at the pearl highlands location. The food is good, but service is super bad. Our waitress didn't come by for a long time and didn't apologize for the long wait. She complained about her manager letting people go home and the left her with 2 servers in the floor. She was not friendly at all (which could have saved her tip), she acted like we were bothering her. We asked another server to cash out check and the manager came by and practically threw our check on the table. Terrible! I love the food, but will probably make the journey to Waikiki for a better, more positive experience.
(1)Joann m.
Me and my husband went on Wednesday 1/22/2014 for our anniversary. We got seated fairly quickly. Our server, Kawena, (they have their names on their back) took a long time to get to get to us. She didn't recommend anything. Just asked what did we want and what kind of drink. " hi what can i get for you?" It was very curt like she didn't want to be there. Normally servers are like "hi my name is blah blah ill be your server tonight." We had never been there before so it was kind of disappointing not to hear what she thought would be a good starter. You normally get recommendations with other restaurants during their greet but like I said she didn't really greet us. We asked for a little more time and boy did she give it to us. So we looked over the menu and then we waited nd the i went to the bathroom, then my husband went and then about fifteen minuets after that she come back to us. Then she took our starter order and we wanted to add our meal order also but she said she was going to put in the app order first and then come right back to take our meal order. The food took forever to get to the table. she didn't stop at our table for 17min after I had looked at how long it was taking and we had finished we finished our two apps a while before that. When kawena finally came back i asked her what was in the blue cheese burger. "Could you tell me what comes in the blue cheese burger?" " in the burger?" And then stares, like I'm an idiot. " ya like lettuce, tomatoes, onions?" "Uh ya sure." Again the food took forever to show up. So were less then half way done with our meal and we wanted to order some wings and a cocktail. By the time we had finish she still hasn't come by to check on us. Eventually she comes by and we order our wings and drink. And of course it took a while, so long in fact we decided to just box it and take it home and get dessert instead. My husband also wanted a beer . so we waited to order the beer and dessert. (I am a dessert fiend) At one point my husband said never mind to the beer, we waited to order dessert, took too long end up not getting dessert. Waited just to ask for the check and a box. We were just Bout to ask the manager a guy in a brown button shirt for a box and poof magic shes there hi do guys need anything any dessert? The check was the fastest thing that came to us. It was such horrible service. I wish there was a way to give separate reviews for service and for food. Even though the food took forever it was super super tasty. If we ever go there again it would defiantly be take out. We did notice there was a table of like four and a table of five she was also writing on. She checked on them regularly. The only thing that stopped us from leaving was the food is awesome. If we ever go back I'm going to request not to be in her section.
(1)Tonya M.
So many items were out of stock when I tried to order. My wings came out barely sauced, so I had to send the waitress back to get more sauce. Then she asked if we wanted the bill, yet took another 20 minutes to get that. This location sucks. The owner really needs to get the restaurant up to par.
(1)Jake V.
Decent selection of beer on draft. Disappointed at the blazin challenge. You have to pay for the shirt and the food if you beat the challenge. Not like th BWW on mainland. Service was horrible when it wasn't busy, good thing there was tv's to take our attention away from how bad it was. Service in Waikiki was phenomimal. Parking was not to good either.
(2)Michael I.
Tried this place last night for the first time. After scanning the reviews about being crowded and poor service, I was admittedly a bit concerned. A) We had a party of 15 B) Our group was comprised of heavy eaters/drinkers. My wife and I were 1st to arrive (because that's how she rolls) and there were several open tables (maybe because a UFC event just ended). We informed the hosts about our group. Turns out most were running late. Understandably we needed to have most of our group present before being seated. Even though it was getting busier, when our group started trickling in, we were seated almost immediately. Nice! Perhaps we got lucky, but our Server Blake (from Ohio) was AWESOME! Attentive, and personable. Only one dish amongst many (pupus and mains) was a bit delayed. Food is largely bar fare, semi-generic, but hot and fresh. Most items were fried, beers were icy cold. Plenny of flat screens for sports fans. Overall not a bad place if you want to go watch a game. Important side note: follow the Heat scale on the menu for ordering wings. We ordered the Habanero something or other, and dat buggah was HOT. (tasty tho). We'd return, but maybe only if there was a game we wanted to catch.
(3)Greg L.
This is a typical chain restaurant where everything tends to be a little "too" in most areas: too noisy, too many TV screens/distractions, too salty/sweet, wings that are too small. I went with a large group of 18 and had the mango habanero bone-ins. 5pcs for 75 cents per wing (about $4 total). It was ok. I'm into spicy, but not into food that's "too" spicy, and this one was a little over my personal limit. Probably would have been better off with a level or two less, but I did like the contrasting sweetness. The chicken was cooked generally pretty well, tender on the inside and crispy on the outside, but some of the pieces were really small. I mean pidgeons had bigger wings. Anyway, I washed it down with the cherry limeade ($4.29, bottomless), which I thought was too sweet, but I did chase it with a glass of water to even things out. Service was ok. The waiter was helpful although the number of people and size of tables (almost everyone was a party of four or more) he had to manage meant he stopped by just a bit too infrequently for our groups' needs. The place gets plenty crowded during dinner, so it pays to come a little early.
(3)Monica T.
I have to say I was so excited to finally go to this spot as I heard a lot about it. Finally get to go and it's on Christmas Eve. The bartender was so rude I mean I know we got there and the place was closing in half an hour, but all we wanted was one drink. She took our order and that was it next time she checked on us was if we were ready for our check. To top it off ppl was still ordering more drinks and food. Maybe it was just the service that we got that day. I'll surely try it again as I wanna try the buffalo wings that I heard about. I hope we get better service next time.
(1)Jaynie K.
The place was crazy busy with tons of people waiting for tables. BF and I decided to just grab takeout and eat at home since he had to get to work. Grabbed a takeout menu, decided what to order as we stood in line. Staff comes to take our order before we get to the register. As we are trying to order, she says that the menu I'm holding is an "old" one and that prices and portions are set in a different way. So instead of getting 18 boneless wings for $21.99, we should order a "large" portion for $28.69, and we "may or may not get about 20 or 24 pieces"... Huh? She kept trying to explain it, but it was vague and confusing. And the price jump was a little much. Put in our order anyway, most staff were flustered, awkward... Growing pains. Right? We were told our order would take 20 minutes... 20 minutes later, checked at register, no food. Nervous staff member runs to kitchen when I ask about my order. Comes out, mumbles about the kitchen preparing the food, then says it'll be another 20 minute wait. Growing pains, maybe the kitchen is backed up. Fine, we wait. Meanwhile, chaos next to us as disgruntled groups are waiting for tables and seeing others get seated before them, etc. Host scrambling to explain, his sidekick overcompensating and loudly attempting distracting conversation with upset customers. Hot mess. Another 20 minutes, we go to check on our food, still nothing. Other customers are also waiting for their takeout, phone orders... This is bad. We get another "20 minutes" wait time and then we snap. NO. We will not wait an hour for takeout when we could've been seated, served, and probably finished eating by that time! Ask for refund so we can leave. Staff member calls manager, (Ricardo, I think) who did damage control. He cancelled the transaction, and then went to the kitchen and told us that since they were almost pau with preparing the food, we should wait a bit and take it. Very nice of him. We were going to just leave, but he came back out and brought us the bag to take with us. Spent literally an hour in that chaotic place! Food was good, so the experience wasn't completely awful. But maybe from the rush, or from the wrong order being punched in, we got wings on the bone. Which was ok, as our transaction had been cancelled. But had the meal not been comped, we would've paid $4 extra for the wrong item. Not ok. It was funny that even though staff had insisted that there wasn't an exact count for how many wings in an order ("about 20-24 or so but not exactly"), there were numbers written on the boxes of how many wings were inside. What? Re: the menus, I hope someone takes a few minutes to ensure that the "old" menus are all replaced with the newer ones. Although the staff member took away the old menu I had when we were ordering, it was too easy to just grab another one from the big stack right there next to the host station. Looking at the price jump and new portions, It's confusing and a little disappointing for customers to see that. (Photos added above) One star for Ricardo's damage control, and the wings were nice too. I hope that things settle down soon.
(1)Ritsuko T.
*If you don't want to wait a couple of hours for a table (We tried to go on a Friday night and were told that the wait was 3 hours long) and don't mind loud drunk people, I suggest sitting at the bar. There are lots of tables in the bar section, and the servers are friendly and quick. The Garlic Parmesan, Asian Zing, and Honey BBQ wings are the best! They also gave us both ranch and blue cheese dipping sauces for our wings which was awesome. I believe they have wing specials on Tuesdays and Thursday nights, but be prepared to wait for a while if you plan on going on one of those nights. I don't know if the wait to get seated is long because it's a new restaurant, but hopefully the wait time dies down eventually...
(4)Rita L.
Expect a long wait, awful service, and not so yummy food... We came here before a movie on a friday night around 9. We actually didn't have to wait that long, maybe 10 minutes. But when we sat down, we waited, waited, and waited...Then a couple behind us sat down and someone gave them menus and took their drink orders! What! I waved the waitress down and asked her if she could PLEASE take our orders. She was nice took our orders and said the kitchen is fast so we should get our food quick. So after how many different confused servers trying to drop off foood that was NOT ours, no drinks-water even, we were ready to walk out after 15 minutes. Our wings came---not so good dry and flavorless, fries were ok, cole slaw was yuck. Also, no napkins or utensils given! No beer was given to us we wanted to pay out and just eat the at the theater. Our waitress gave us the bill which had the beer included-she then had to give fix it and give us another bill with a mediocre apology--we left with such a sour tastes in our mouths from such a bad experiance. When we were walking out the front girl told my husband in a sassy manner-"you have to pay at the table!" just because he was staring at the receipt after we did pay... Ugh...I am so sad that this place wasnt great- on a good note, it was clean and the hubby was happy with all the sports on the big tvs.
(1)Claire M.
They have good bar food, variety of beer and drink choices, big bar area where you can just grab a seat and not have to wait for the next available table. They do keep a section for dine ins. Lots of parking available. It's a place to go to watch sport games, eat, and drink.
(4)Ashley N.
Nothing like the service in the honolulu store. Sat down and watched 3 tables get served before us that sat down after us...after 20 minutes, a girl took our order AFTER we complained that our server hadn't even come to see us....the tables were filthy and had no menus on them...if you want service go to honolulu...the service and lack of cleanliness is going to bring this place down over time...and it smells like dirty dish water.
(1)Benny P.
Terrible!!! Though I appreciate you getting my New Castle beer all the way from England!!! It just took way too long to get a drink. Staff was very unprofessional. Need more mature staff.
(1)Caleb B.
Food is good as well as service. So no complaints there. Make sure you plan accordingly, this place gets busy quick and waits can be as long as an hour plus.
(4)Cow Dog L.
Okay, so I am one of those Yelpers compelled to comment on the outliers--either really good or really bad. So sue me. Go to this place if you only drink beer, soft drinks or water and love fried food. Food was what it was--it's a chain. If you drink anything else from the bar Caveat Emptor. I apparently ordered the amazing shrinking martini. Each successive drink was a 1/2 oz shorter. The drinks also had very limited effect and didn't taste like the call drink I've been drinking for the last 25 years, so it's not like I don't know the difference. After we mentioned to our server the remarkable evaporating drink, he brought it up to the manager (this would be 6.24.13 at 6p). My co-worker also spoke to the manager. My other co-worker pointed out there was lip stick on the glass (I was wearing none) and the server took the drink back to be replaced with a new glass and drink (I was half way expecting barkeep to pour old drink into new glass.) Then get this, I *watched* the bartender pour two shots from *two different* bottles to make the replacement drink. Who does that? Then, only our server was spoken to by the manager (body language by manager and dejected look by server spoke volumes.) Like somehow he poured the drinks or washed the glassware?!. We asked our server if he was okay and he was cool. Didn't throw anyone under the bus. Just so happen, a family member of one my co-workers works there! Ah, hope for customer service correction. Nope! He speaks to the manager and the response comes back as "server must have spilled the drink on the way to the table." Really? Beer can make it to the table consistently filled but noooo, not the martini which can be so easily doctored. This placed smelled like Buffalo alright. Buffalo CHIPS. Never going back. Too bad, I really enjoy spending on good food and good times.
(1)Keola L.
First time to eat at this location, called ahead to reserve a table for nine, go there ten minutes before our scheduled time but was seated 15 minutes later, got to our table and the waiter didn't place any utensils or napkins, came back to our table to get our drink order and after that he never showed back at our table for another 20 minutes to take our food order because I noticed that he was serving other tables and running around with out his brains, before we were seated I can see and hear the manager talking to another male employee about how the seating arrangements were not properly formed. Our food came out in 25 minutes, the food was tasty and good size portions, a little on the cold side on the wings which could have been the sauce they place after an order is made, price somewhat on the high side, aloha.
(3)Lindsey W.
Absolutely the worst dining experience I have ever had. Went in with a few friends. We're sat at a dirty table. Then after ordering drinks we waited 20 minutes for our drinks and to give the waitress our orders. Once we put our orders in they brought 3 of the orders out but then we had to wait 30 minutes for the other 3 orders. Meanwhile we all had empty drinks for over an hour. We had to ask another waiter to look in to it, because we hadn't seen ours in 30 minutes. However when ours did come back she was rude and not at all friendly. Just drive to Waikiki or go somewhere else
(1)Andrew U.
Eat here before seeing a movie sat at the bar for faster service and that's what we got in and out. Try the Asian wings pure awesomeness also $3.99 beers on tap bartender was friendly.
(4)HiLife B.
Always a regular here no matter. I do admit I have a tip system going and I do tip according to the server, it goes from 10 to 15 for a 30 to 40 bill. But sometimes I do see other people tip crappy with a high bill. People need to understand that the servers work hard for there money and they do make a living from there tips. When u tip low on a high bill it's a disgrace to the server when they work hard at a busy place. If u don't got money then don't come here because I see a lot of servers working hard. Put urself in there shoes and see how they work. What a disgrace for people who come in and don't tip there waiters more than 15%.... Stay home and drink by urselves!!! I got ur back BWW!!!!
(5)Melissa M.
The wings are pretty great! & I love that they have bud light lime! No one ever has that... But I don't like the seating in the dining area, it feels like you're sitting with everyone... Definitely prefer sitting in the bar area... But other than that, it's a great casual place to watch a game & have a beer... Customer service was pretty good too
(4)Wilfred L.
Went here on a Saturday at 4pm thinking that it would be less busy.....so wrong. Had several games on & had to wait 6 mins or so to be seated for a party of four. Didn't take long to order, or get our food which came out all at once. Had the typical fare that you can expect at a sports bar: Wings, fries, nachos, onion rings, mushrooms and chips w/salsa. When I come back, I plan to try the different flavored wings that they serve as well as maybe try one of their burgers. If you like watching sports, having loud music in the background, and love wings....this is a definite place to try. Parking sucks, but its worth it.
(4)Bob C.
Back again for another lunch on a Saturday. Great service for the second time in a row. I had diet soda this time instead of beer, and the waitress has given me a ton of refills (excellent service). Will definitely be back! Also, the fried pickles are excellent.
(5)Skye Y.
I come here often and I really enjoy eating here. Today I came in with my brother around noon. It wasn't busy at all, maybe 5 other parties were there. The employees at the font were friendly and sat us quickly. After that....nothing. We were completely ignored. We sat there for 25 minutes and we didn't even get water. I mean I would understand if they had a lunch rush or something, but this place wasn't even half filled. All the workers there were congregating by the soda machine or by the podium at the front and paid no attention whatsoever... What made things worst was that there was a party that arrived 15 minutes after us and they got waters right away and were able to order. The waitresses that were checking up on the tables around us glanced at our table and even made eye contact with us but still...nothing. I was so disappointed that we just left. I have never had such terrible service. It's so sad because I really liked this place. Don't plan on returning to this location..
(1)Jonah Mae R.
The place is eh alright I guess. I give them credit for letting us know ahead of time that out food was gonna be late because of their long ticket lines but whatever's. Started off with spinach artichoke dip as appetizer; usually comes with pita chips but supposedly they "ran out" so they gave us tortilla chips instead. I would've prefer if they let us know AHEAD of time that they ran out. Our meals were alright. Servers should def learn more about being courteous I don't enjoy it when servers just place your food on the table like your a dog; seriously take the time to go around the table and place the food nicely and review everyone's order, it's not that hard.
(2)Risa H.
Go-to spot for grabbing some yummy wings! Cheap specials on Tues and Thurs. Artichoke dip with pita chips is so delicious. Oh, it gets packed to the max when there are good games on TV by the way.
(5)Juan M.
The food was great and the beer special was awesome. Our server Sumer was the chery on top! Very attentive and pleasant!
(4)Rj S.
We were seated really fast. Then we waited over an hour for our food. After 45 min the waitress dropped off some food she found lying around while we waited. After an hour though we left. As we were walking out she brought out our food. It was 5 skinny crappy wings for over $10. We said no thank you and ate at the food court next store. This location is nothing like the locations in the mainland. I live next store and will not ever waste my time again.
(1)Kirsten R.
Service was awesome!! Loved the pulled pork sliders, hot dog slammers, & fried pickles!!!! Can't wait to come back especially in football season!!!
(5)Michele C.
Worst service I ever had! Waiting years for our food and drinks which wasn't even Hott anymore! When they brought it they brought the wrong order..my food had bugs in it. Waiting for the check forever. Waiting for our cards to be taken forever. I was so fed up and talked to the manager who did absolutely nothing to apologize. Don't waste your time and money! It's horrible. All of my friends left a 0$ tip because we were so dissatisfied..we were about to walk out..
(1)Deanne H.
This location is pretty convenient for leeward peeps. Compared to driving to Waikiki, this place definitely gets busy. There are numerous beers on tap as well as bottled. I definitely recommend sitting on the bar side if u can get a table. First come, first served. I do enjoy the wings, but service can be slow at times. Which is understandable since management was terrible for that one particular day that I experienced that day. People think there is limited parking, but there are 3 separate levels that customers can park on. Just need to walk or catch the elevator/escalator. My favorite bartender is Ronalyn. If u come here ask for her.
(4)Clarissa M.
We arrived around 5pm and there was very little wait for a table for four. Once seated our first waitress took our drink order and informed us of their shift change and that another waitress will be here shortly to take our food order. Waitress #1 was able to answer our food questions while we perused the menu. Our drinks quickly arrived to the table and Waitress #2 arrived who was also friendly and efficient. She shared with us that the restaurant was open for 2 weeks and 2 days and there are a total of 72 television screens of different sizes within the restaurant. Perfect place to watch every sport imaginable! Our table tried large traditional wings with mild and honey BBQ sauce on the side, their mini hot dogs with fries, traditional wings with hot BBQ sauce and cole slaw, and basket of onion rings. The wings were the most enjoyable part of the meal. The sauces were tasty and the hot BBQ was just enough spice for our table. The hot dog dish had three "mini" dogs in buns but they were not mini size - much larger than we expected for minis. The dogs were on the salty side but our table put cole slaw on it and it lessened the saltiness a bit. Onion rings were crispy - more batter than onion though. The fries were cold and on the stale side. Our total dine in time was one hour and our bill totaled $80.01. The server brought boats for our bones and extra napkins. Wet naps also readily available on your table to clean your fingers from wing sauce ;) Parking on roof top can be congested and complicated - plentiful parking below on level M and 1. BWW is located across Fantastic Sams and next to the cinemas above 24 hour fitness.
(3)Lav A.
Lol one of the worse services I got. I'm originally from Hawaii but c'mon man. Servers need to watch how they talk. Pidgin can always be turned on and off. Just horrible
(1)Jordan E.
I love B-dubs but out of the 3 times I've eaten at this location I have had awful and even offensive service. 1st visit went fine 4 star all day, 2nd time 3 star wings were poorly tossed and dry waiter brought wrong drinks to my girlfriend food was prompt but asked for check and took 20 mins, 3rd time was awful and offensive waiter asked to cash us out before our food came because his shift was over I put the money in and he picked it up after we had finished the same waiter brought us our new bill for the 2 more drinks we had fid not feel like putting it on my card so put a 20 in and he picked it up walking out I got stooped by two employees and told I needed to pay for my drinks. There are thieves working there so watch out.
(1)Jason H.
Great place to go for the Big Game! But don't come here for a UFC fight! Whether you're watching it or not-they make you pay a door fee of $10 just to go inside and eat. WTF?! I like their Boneless & Traditional Wing Combo! It a great deal for Hawaii prices! ... They're just a little stingy on tossing your wings in their sauces at the Pearl City one! The one in Waikiki isn't...
(3)Jenn S.
People were great. We were offered a table right away. Tuesday nights include a variety of draft beers and traditional wings for 80c ea. So it is cheaper to order "Ala carte" tonight. Shock top is a good choice. Jon, our server, is a bit busy. But the manager talked to us. Great!
(5)Kenji H.
So I've been here 3 times already, for the NBA finals GM 1,4,and 7. First two times my friends and I came about one hour before game time. We got our tables within 15 mins. So today...I get there about 1:30 and Tip off was at 3PM. Hostess Liz told us it was going to be about an hour or hour half wait...so I told her that's fine. The problem I have is people who got there after me, got tables...I even saw a worker in street clothes walk her friends in to a table! Really?? I continued to see people who had a party of 4 or 5...bring more people in! You managed to fit 10 people on a table meant for 4 or 5? This continued throughout the 3 hours we waited! Instead of telling people bullshit wait times, why don't you just be honest and tell us, you guys might not get a table!! Honesty is better than giving customers the round about! They should ask customers if they plan on watching the game, it will save people time, and make it easy for the workers...so they can get a count on how many tables are actually going to available! For anybody who wants to watch a big NBA, NFL, or MLB game....you might want to come 3 or 4 hours before the game starts...or you will be stuck having a Hostess give you Bullshit wait times!!!
(2)Melissa L.
We finally got to eat here guys! Besides the fact that we waited 2 months for the hype to die down, the hostess told us 30 mins and we were seated 10mins later. We went on a Thursday so they had the .75 boneless wing special. Dont get the Jamaican spice one (it taste like walmart potpurri) and the spicy garlic( that one was actually really good). I would pass on the flatbread pizzas, it tasted like bland cardboard with cold chesse, the garlic mushrooms sound good but then you see it and realise you can make it at home and it'll probably taste way better. The only real highlight was our server was great. I cant remember her name but she was the only saving grace. Probably wait to come back it didnt seem worth $60 for junk food, unless im super drunk maybe it would taste better.
(3)Steven C.
Give this place a star! Clean atmosphere. Food is not bad, but it takes forever n a day to get it tho. Ordered a certain beer off the menu and they don't have it. They got it printed, but not to serve. Parking on there level was packed, but downstairs was open. Secondly, now the server say I never ordered food, when the whole table clearly heard me tell the server what I wanted to order? WTF!?! I don't recommend this place until they've been here for a while and get better servers and a clue... Hint to management: CUSTOMER is King!
(1)Food B.
I was so sad to have waited 45 min to get seated. Then waited 20 minutes till someone even got to the table to ask if I wanted water! She was not apologetic at all. I would have rather have made the drive to town to get wings at the other location instead. Lesson learned for me. As I type this, the waiter is sitting down on a table while she cleans it up. Such horrible service :(
(1)Nicole S.
We went to BWW for lunch and were seated quickly which was nice because I have heard of 2+ hours wait because its new. Our waitress, Laurin, was great and checked up on us often. They have some really good lunch deals. The food came out fast and was good. 2 adults and 2 kids and our bill was a little over $30, i used my IDcard and got $5 off.
(4)Kris D.
Waited about an hour to get a table of 6 which is understandable considering there was a UFC fight going on. As soon as we sat we ordered our food and beers. As the night went on we were running low on beer and water. We waited about 20 minutes for our waitress and we saw her mingling with customers on one table. She was there for awhile. I understand mingling comes with the job but at least take the time to check on your other tables while youre talking story. So a waiter saw what was going on and took our orders. Thanks to him we enjoyed the rest of the night. He should get about 4 stars while the waitress should get 0. I'll take my time in thinking if i should attend another event in BWW.
(2)Koti O.
Parking stinks but the food and service was great! We'll be back!
(5)Brandlyn O.
I did not enjoy it here. I ordered a burger because I didnt want wings. When I received my burger it tasted like it had no flavor. My bottom bread looked like it wasn't fully baked so it still had that dough look/taste. I tried my friend's wings though and that tasted dry and not very flavorful. Huge disappointment. My waitress however was super nice about it and not rude at all. I'm glad she was my waitress! I liked their onion rings. These two reasons is the only reason why two stars were given.
(2)Yoshihiro K.
Ive Been Here 3 times..Why? I can watch sports close to home...NBA FInals Game 1, 4, & 7. This Last Visit was Very Very Disappointing. Obviously it's going to be busy for one of the biggest games..We get there, put our name in at 1:45, they say about 1hr to 1 1/2hr wait..ok thats fine. As time goes by..nothing, workers are running around, not checking ppl on where they belong on the list. I seen a worker in REGULAR clothes walk her friend into the bar area, then Later I see her in her uniform..That is really Unacceptable. Ppl walking in and out from the bar area, saying they have a table. So 1 person has 10 ppl for one table? I think not. A guy put his name in about 3pm, and he got a table, with the same about of ppl as us, how is this possible? Basically we just watched the game from the waiting area(the whole game). After the game we gave back our buzzer, the hostess asks "are you sure you don't want to wait?" I replied "no thanks, we have been here since 1:45, The other girl said hour to hour half for a table, So no" She Says "I'm Sorry" Sorry? are you really sorry? no gift certs? no comps on anything? terrible I tell you.. Yeah I know this place is new, yeah i know its busy for the game..if I didn't know it was going to be busy, I wouldn't have gotten there an hour and half b4 the game started. so ppl who want to go here on a big game..maybe you have to get here 6hrs b4 the game starts..this place has no control of what they are doing, they are not managing the guests properly, they are not even checking if ppls group are what they say(if you got 4 to your group, you shouldnt allow them to bring in 4 more people) The Foods just ok, nothing great, if you just want to drink, watch sports, thats pretty much all this place is good for..wings are wings, burgers are burgers, nothing really stands out here..
(2)Kathy C.
Finally checked out this place! Every time I'd try to go was during some major game and never had any tables by the time my friends and I got there. Only reason I went to BWW was after watching a movie and thought maybe they're not as busy since it was for late night happy hour. I walked in and was amazed by how many flat screen TVs were all over the place. I'm not a huge fan of spicy so I didn't try blazing hot wings but the bf tried and he loves the spicy stuff so he was surprised by the heat and how little he ate (took the rest home and maybe he'll try finishing tomorrow.) Pretty fun watching him eat it. He only wanted the snack size but for whatever reason the waitress got him the small. I got the Asian zing, and friend got the mango habanero. I only try a little bit of the mango sauce and my the spot the sauce touched on my tongue was on fire which is why I refused to try even the tiniest of blazing. Since it was late night happy hour, we also ordered some mozz sticks and chili con queso nachos, but then we also tried some fried pickles (I've never had them but love pickles so had to finally try some,) some jalapeno pepper bites and potato wedges. They were all pretty good except I didn't want to try the jalapeno (bleh.) Drink wise I just got the huckleberry lemonade. Around they table people had the usual beers such as Sam Adams, Stella, Corona, Blue Moon and some specially drink with a Red Bull upside down called an Irish Trash Can which was a green and blueish color which is always fun to drink. Overall had a great time after a movie with friends and some pretty decent food. Dunno how the guy will be after eating blazing so I'll see in the morning heh. Waitress service was ok , she wasn't super attentive because some of us had water (hello from the spiciness) and didn't get a refill for a while because we hardly saw our waitress and the place wasn't that busy!! (Also notice other reviewers have trouble with service and mixed up orders. You gotta work on these problems BWW!!!) Besides that, not a bad place to go for some late night fun with friends. Def will try and go back and hopefully get better service.
(3)Jerico P.
Ok. A-OK. Give them a break people. The excitement has built up for a long time for this place and you knew you'd wait a long time for your grub. Don't take it out on the servers because they really bust their butts there. In time, when more staff come to the rescue, it'll get better and you'll definitely go back again. Wings. Beer. And whatever they call entrees are all priced well. Then watch a movie next door to sleep off all those guiltless calories. Yay.
(3)Brenda L.
My husband an I went here tonight. The wait was a little long so we took a high top table at the bar. There was open seating Im glad we did our waiter Keola was awesome very friendly an attentive to our needs. He made sure our glasses were never empty an napkins always available. Food was great. We will be back.
(5)Sweet S.
Bad service. Wings suck.
(1)Rhenalyn V.
Literally just got home from this place. I'm a regular, but in the Waikiki area. It's one of the few times I actually come to this one. Started off when the hostess calls outside for our party & we responded and said we were coming. Three seconds later, she yells out LAST CALL for our party.. AS WE WERE WALKING TOWARDS HER. WTF? Give us a good 10 seconds to walk into the door please. The hostess wasn't even friendly. I cut her some slack & thought I'd give her the benefit of the doubt. So we sat, and we were at a table of 4 but we preferred sitting at a booth since we had ordered so much and our table looked too cluttered. I asked the hostess if we could swap to a booth which was wide open & right next to our table. She told me someone was about to be seated. I look over, and it was a party of TWO. IMO, we could have used the space & the couple would have been fine at our table instead. ANYWAY, our server looked like he hated his job. Granted, he checked up on us time to time and he even gave us 5 free wings (he probably noticed how annoyed we were). Before that, a lady came by to drop off our food & it was suuuper messy. She threw the bowls of rice down at our table and rice got everywhere, even on myself. Enjoyed our food like we always do when we buy our wings here. Our server was better at this point; refilling our waters, making sure everything was ok. Felt better about everything, until we were on our way out. Of course! -- The hostess does not thank us for coming, doesn't smile at us or even say bye. Just as I thought, she was a snob. Regardless if it was that crazy busy.. I don't see why you would have such an unwelcoming attitude towards your customers. Now I see why everyone complains so much about their service here.. it sucks.
(2)Faith K.
We went for the wing special on Tuesday. It's not too crowded, but the food took a little long and it was hard getting the waitress to order more food.. Oddly, we ordered extra wings to go and those were really fast. Maybe next time we should order to go then eat it there?! Lol.
(4)Joel V.
Good location good size we sat at the bar so the service was good friendly staff good sport selection on their tv they will change to a different sport if you request it as far as the food it was good like any other bww freshly done or at least warm good selection of beer good overall
(5)April T.
I LOVVVVVVVVVVE BDUBS. I'm sick of going to Waikiki. Traffic is terrible and then when you arrive there is no parking. The Discovery Bay Parking Lot is one of the worst on the island. IF you do find a spot, you are more than likely parking on the ramp and your car is at such a steep angle, you worry it may fall down the ramp. Parking at the Pearl City Location is 100 times better. Since there are two levels, there's always something. You also don't have to worry about having a $1.00 in cash for parking or getting it validated. Who still carries cash? I don't. Even though they just opened last week, this place is packed! We went at 6pm and there was only one table open. Be prepared to wait. Food took 45 minutes to arrive. The waitress told us it would be a long wait, so we were a little more flexible, but 45 min is a long time for some pupus. Are they killing the chickens in the back? I like BDUBS and gave them a good score on parking and taste. I'm also being flexible cause they just opened. Speed up the food and this place will be excellent.
(4)Jennifer G.
We decided to check out the new Buffalo Wild wings in Pearl City. The wait was about 35-40 minutes so we waited. We walked around and came back. I asked how much longer on the list and only 2 people were in front of us. We sat outside and heard them call name after name- not ours. So I went back in and they said they called us....I was like we were sitting there the whole time.....but at least they were able to seat us then. The hostess didn't give us menus and they weren't on the table. The waiter came to take our order and I told him we didn't even get our menus yet....So he took our drink order. I got my water and my daughter got her Sprite, but it took forever for the beer.....like 10-15 minutes after we got our drinks. The waiter was nice and did constantly check on us. I do understand they might be overwhelmed from being a new place, but it wasn't a great experience and I wasn't impressed by the food. We got the Desert Wings, Garlic wings, Carribean (sp), and Asian wings.
(3)Sage R.
Two stars because they showed the game. Been here for 2 hours waiting to be seated. Staff is run by young, incapable adults who cant use common sense. Had many seated before our party of 5, many who came after us. They take long, they chit chat about how much thet hate their voluntary lifestyle, and all in all, baaaaaaaaaaad place to bring family for brunch. Okay, done. Dnt go.herex unless it's to sit at the bar.
(2)Heather R.
Came here to watch the UFC 146 fight. I figured there would be a wait. We were told a 2 1/2 hour wait. Then also told we would also be $10 for a cover charge for the event PER PERSON. We had a party of 4. That means for $4 more I could sit in the comfort of my own home and watch the fights and not miss ANY of it. So that's what we did. We plan on eating here sometime when it won't be as bust during the week & during the day while everyone is at work or in school. ------ After 40 minutes they let us know our table was ready but we were already almost home.
(2)Tiffany B.
I love BWs wings! I don't love when this whole place is shutdown for a game but I guess that's the nature of a sports bar. I have always had friendly service and visit often. Parking is a real pain but it is possible.
(4)Jeremy U.
The hectic and busy atmosphere in bww, tv's galore, beautiful waitress, and beer is a good place to drink
(5)Mr P.
After reading quite a few negative reviews we decided to chance this place for lunch. We were promptly greeted by a friendly face (1star). Waitress took our drink order, explained the menu after asking us if this was our first visit(1star); returned with drinks, took our order (1 star).. Food was as expected ( no additional star); probably the best onion rings we had in a while. Waitress checked on us a few times, refilled our soft drinks without asking, brought take home boxes, check delivered and picked up promptly ( 1 star). We hope our next visit doesn't disappoint.
(4)Tita K.
Food is good but also the service need to be good as well!! We got seated waited for 10 mins or so till our server came (boy) and ask if we been help, we said NO , so he told a waitress to assist us, We orders drinks (alcohol) which took 15MINS , please note that our server didn't even bring us water as we wait the entire time we sat down! Our alcohol drinks tastes like JUICE . We asked for WATER for me and my friend , which he FORGOT then when he did bring a glass of water he FORGOT my WATER. Our food came before he brought us water (understand i like drinking water while im eating wings , also he even asked us why we need water !! Seriously First of all were the customer dont question us!! ) We order appetizer and wings , note there was 6 of us sharing, server didn't bring NO UTENSILS or at least EXTRA plates for all of us to have till later on at the end of our dinning in, our first batch of WINGS was COLD!!! Our toss SALAD we order took freak'n 20 MINS .. its salad and it wasn't even that much on the plate so why did it take that long!! Our Server was FORGETFUL , he should of wrote everything down!! He wasn't concerned on us ladies in anything we wanted , we WASNT TAKEN CARE OF from once we seated till we left!!! He didn't even give me a cap for my dressing till i asked him , which he knew we was taking food home , also not even a BAG , i had 2 boxes and ranch dressing I carried in my hands!!
(1)Theresa W.
Buffalo Wild Wings is one of our favorites! We were so happy when we found out they had a location here! My husband likes the spicy garlic, I prefer the honey BBQ. We make it work! Wings- excellent. Edible bread bowl & dip- awesome. Pulled pork sandwich- delicious! (But the cole slaw that went with it was gross!) It would have gotten a 5 except for they were out of any cider in bottle or on tap which was disappointing because they were listed on the menu. I don't think they had any intention of getting any in either. Good service and a great place to watch any games! Tons of seating. Even some tables outside. Nicely located with tons of other shops around like Sam's Club and Pier1.
(4)Corinthian N.
When we first walked in, the place smelled weird. Looking past the smell, the service was ok. The wings on the other hand were the worst wings I've ever ordered. I like my chicken well done, and these wings were borderline done. Out of the 20 wings I ordered, I only ate about 7. The hot sauce tasted like they just took a bottle of Texas Pete's hot sauce and doused it all over the wings and called it their "in house" sauce. On another note, my husband ordered their shrimp poboy sandwich and it was surprisingly good (hence the two stars). I don't think we will be paying a visit to BWW again.
(2)MAZIN M.
Service was not what we expected. They brought in te wrong food to the table after when we told them exactly what we didn't want to be on the food. Fries was COLD by the time we got it. Severs showed up to the table with wrong drinks and didn't know if they were for us or the table next to us so he just gave em to us. I wasn't happy overall with the service we got from them. Hope they improve
(3)Brandon O.
Super sad to write a 1 star review, but we were sooooooo disappointed at our last experience at the Pearl City Buffalo Wild Wings. This happened a few weeks ago, but I haven't had a chance to Yelp about it until now. The crazy thing is that I love the food here. Now it's not fine dining, but some times you just need some "bad for you" type food to help get through the day. In any case, our story starts with a phone order. I inquired about how they sell (how many pieces per order) their boneless buffalo wings. The girl goes through the options and I choose the smallest order of 8. We order a few other things like a pulled pork sandwich (super tasty) and a flatbread thingy (This was bland and tasteless, unfortunately). The girl gives me the total and says it will take 20-30 minutes. No biggie, we're at Ross' shopping, so no big deal. We go there in about 30 minutes and the order is not ready. Not a problem. I used to work in restaurants and I know when things are busy...no biggie. I'm waiting for parking outside while my wife gets the food. It's ready, they quickly go over the order, and we're on our way home. I unpack the food and sit down to eat. Whoa, we got a lot of boneless chicken bites. I check the receipt and it's like almost $20 and they charged us for a 18 ! What the heck? Oh well, it's a mistake, no biggie. We'll just call and see if they can credit us. It's a mistake, it happens, move on. Oh no, don't move on. My wife calls and explains that we ordered a 8 piece, but actually got an 18 piece. She can't eat the 8 piece in one sitting, so why would she need 18? I couldn't hear what they were talking about, but I could see her face and she was saying....oh....uh huh, oh,.......ok. And then she was silent. She kind of puts the phone on her shoulder and tells me there's nothing they can do. I'm like.....Whachu talking 'bout Willis?!?!? I grabbed the phone and asked who I was talking to and what the problem was. He said he was Sergio the manager and that there wasn't really anything he could do because we did actually get the food. I told him that I understand we got it, but we didn't order 18, we ordered 8. I told him we didn't want to pay for 2 times the food that we wanted. He then tells me well, that's why we go over the order with the customer when they're at the restaurant and that we should've noticed that there was more than 8 pieces......basically telling me that it was OUR fault for their mistake. Are you F'in serious? I told him again, that I'm okay with charging me for the 8, but I don't see why I should get charged for their mistake and especially when it's not what I ordered. Again, he starts with "Well, this is the reason why we do this" You know what Sergio, I'm sorry for not telling your girl to stop and wait while I move BBQ chicken around in a box to count them at the hostess stand of your busy restaurant. Seriously? By now, I'm starting to get pissed. Then he finally concedes to giving me the refund, but tells me that he can't credit the card now and that I have to come back to the restaurant and they'll give me a restaurant credit? WTF? You just took my credit card and charged it for food that I did not want, and now you're telling me that you can't give me back my money? Seriously. I started arguing and we start talking about other crap. He brings up that BS about checking the order AGAIN!!!! Finally I break down and tell him needs to stop saying that crap. I told him, I don't care if you open boxes and show customers food.......accept it moron, you guys F'd up. It wouldn't have been a problem if you just apologized and took care of it. What a douche! I was so over it it already. Oh and Sergio, we didn't get any napkins or utensils either that night. But by your logic and reasoning, that was our fault right.......because "that's why we review the orders with the customer".
(1)Ben J.
Sometimes their in point and sometimes their food and service fails, nonetheless the Tuesday and Thursday chicken deals are always good, also their late night specials. Consistency is a key think that this place needs to understand. When you go to the bar sometimes waiters/waitress doesn't really come to you as soon as you sit, usually a range from 10-15 minutes they will get to you (if you wanna dine and dash don't go to the bar section). There's always friendly workers but sometimes you get the ones who you know hate their job. Their food is good not great but it's good hand in hand with some beer. Their veggie boats aren't consistent, sometimes I get a load of veggies and sometimes it just looks to pathetic. I can tell you this, this one time I dined in during mid day and drank their water and it tasted super weird! Also their lunch specials supposedly comes with a Pepsi product, they don't mention that to you when you order it! (It's in fine print). Good for some drinks and food, not sure if this would be a good place for a date.
(3)Cassandra B.
This place is pretty awesome. I love Bdubs but I will admit, I was a bit apprehensive to visit this location as it is brand new, (as of June 2013) and I've heard horror stories about the wait time from multiple people. But that being said, it's a brand new place for the island with the only other location being in Waikiki. Which is probably to be avoided at all costs due to the amount of tourists there anyway. Once we arrived, as a party of 2, we were told the wait time was 2+ hours unless we had a bigger party like they didn't want to seat at a bigger table, deeming us a waste I good table space I guess. The hostess told me if we had a party of 5 or more we could be seated in roughly 10 minutes. Anyway, I would easily have given 5 stars if it wasn't for this. We decided to seat ourselves at the bar area where miraculously only had to wait about 5 minutes for a space to open. Our order was taken very promptly by a very friendly waitress who's name escapes me at the moment. And despite a packed, full house my drink never was past 1/2 empty and our orders were perfect. The food was as expected from BWW. Awesome. If they stop making smaller parties wait longer times for seating in the restaurant side I will gladly change my review to 5 stars.
(4)Food C.
OMG the most expensive wings I have ever had. Basically a sampler wing gives you 5 small wings and either a few sticks of carrots or celery sticks with dressing (for the same price you get an entire combo wing deal from places like Wing Stop). I ate here for dinner later on a Friday night on 3/7/14 and the place was busy and noisy. I order a sweet tea which tasted like it was watered down and the coleslaw side I ordered was just disgusting like they didn't put enough coleslaw dressing (I'll leave it at that). My service was decent, but my server spent most of her time trying to please larger groups that were dining. Problem with this restaurant is they have too many options available on the menu instead of just focusing on a smaller number and doing them right.
(1)Miss A.
I'd give them zero stars, but yelp won't let me give less than one star. Don't get me wrong, my fiancé and I LOVE Buffalo Wild Wings and eat at the Waikiki location at least once a month at least I'd say, but this experience was terrible. At 6:45 We are told by the hostess that our "quoted time is 1.5 hours" so the hostess gives us a pager and tells us we can check for bar seating if we would like to sit at the high tops. We checked out the bar, which was full of parties of two sitting at tables meant to seat 6 and so on.. So we decided to eat somewhere else to avoid the long wait. But oh no no. As we try to hand over the pager to who looked like the "restaurant manager" (wearing a blue collared shirt @ host stand) he laughs at the long quoted time that we were given, and assures us we will be seated within 10 mins. Great! We decided to wait for a table and by this time it's about 7. 7:15 we ask about when we will be seated, we are told 5 minutes. 7:30 we ask yet again if we will be seated, the response is now ANOTHER 15 minutes. Now we are irritated. 7:45 we check in again, 5 minutes. 8:00pm we tell them we are eating somewhere else cause we have been waiting so long.. Hostesses smiled and said have a great night. No apologies but that's okay. Okay, I realize that the hostess originally said that we would be seated in a hour and a half which is understandable as it was a Saturday night, but what u wasn't okay with is that we didn't want to wait that long and were wanting to go try somewhere else but the manager insisted that we stay and therefore we wasted that hour.. All in all kudos to the hostesses, manager seems clueless and new to how restaurants work.
(1)Shellyne K.
That one star is for the food! The food is always good. I've experienced the worse server ever!! I been there quite a lot, and never had decent service yet! I don't think I ever will! BWW needs to retrain their servers!
(1)Ian A.
Piss poor service. They have no idea how to run a restaurant. This is the second time I have had the same issue here. There are empty tables everywhere, yet there is a 30 min wait and a line out the door. Their is no rhyme or reason as to who gets seated when. It is absolutely maddening! I overheard the hostess saying things like "oops, I thonk I just seated the wrong group again".
(1)Leizl C.
My husband and I go to B-Dubs on traditional wings Tuesdays or boneless wings Thursdays in which the wings are 75cents each (but have to order in a set of 5 wings). They also have lunch specials and other promos daily on certain foods and drinks. It can get busy especially for dinner but otherwise the service is pretty good. We usually try to go before or after the usual busy hours to avoid waiting. It is located in a plaza with a movie theater, Ross, Sams, 24hr Fitness and other shops.
(4)Jennifer S.
Wow. If you are here on a visit and expecting your typical Bdubs bartenders, don't come here. I have never had bartenders be that negligent. Definitely not working for a tip, not believing in service with a smile or really decent service period. From the moment we sat down until asking them to take our cards so we could pay and leave, they ignored us. Good job Lauren and Kelly. Fail.
(1)SugarPlum F.
I'm not going to lie...I love this place purely for the sauces and spices and the overall atmosphere of alcohol, big screen tvs and wings, wings, wings. Usually its a good time with the bf or friends. There's obvious problems that hopefully they're working on: service is not the greatest. Half the time I'm ignored or orders are wrong etc. But then again, other times service is great. Wish it would be a little more consistent. The bad score is mostly for my last visit. Barely saw our server (granted she had a big party table but just because you have a large party does that mean we should get crappy service?) Had to remind her for part of our order that didn't come out No offer of refills on water or soda No paper bowl to out our bones in And worst of all I got wrongly charged. Now Ill admit I should've checked it more thoroughly before I left but I was in the middle of a good time. *sigh* So that was the bad BUT Sergio to the rescue! Called the following night about the screwed up bill and was given a credit for the next visit. See how the service is inconsistent? Lol! But for now, still love this place and them tasty wings, wings, wings
(3)Lyn G.
Came here today to watch the game. The bar side usually always has the best service but today was terrible. That guy with blonde hair (who was our server) was one of the worst. Isn't a given to give napkins and extra bowls with our food? But nope we had to ask and wait 20 minutes just for napkins. We barely saw him either, maybe once or twice. Never came to check up on us, we had to ask for everything instead. So many servers around the bar area as well but none walking around. Customer service lessons please!!!!
(1)Gregg S.
Wild is the best.service for take out was legit and fast.
(4)Kevin J.
Good service, good food, good environment. They advertised Sam Adams Renegade IPA but did not have any. Food came out at about the expected time.
(4)Jodi T.
My server big germs dawg was amazing!! He learned now to be a server from the best!! Lol *cpk!! And manager Ryan was friendly, super cute, and awesome!!
(5)Naomi I.
Sat in the bar on Tuesday night and waited...and waited....and waited...Waited to order, waited for the food, waited for our second order of wings, waited for her to bring our bill...waited for our change. Ordered 10 wings, but only had 8 in the little tray. The menu says that celery, carrots and ranch dressing are included with the wings, but she didn't bring us any, even after we asked for it and even charged us for it. But we were running late so we didn't say anything. The wings (Salt and Vinegar and Asian Zing) were good, but the onion rings and mushrooms were not good at all. They both had the same mushy batter. You need to give yourself about 2+ hours to eat here. Too bad the service sucks cause the wings were decent for 75cents.
(2)Lei C.
We tried this restaurant for the first time last Saturday @7:30 pm 4/5/14 and the front desk said waiting is 45 mins so we said ok. We decided to go to Ross since it's 45 mins waiting & left our cp# for them to call us once the table is ready. After 30 mins, they then called and said the table is ready, so we went in and the lady in the front desk said sorry it's not ready yet, yikes. So we waited additional 15 mins standing since there's no enough chairs on the waiting aread. When we were seated, servers came to take our order which we waitid another 25 mins until our order came. The order came first w/ no utensils and waited another 2 mins, since my husband is getting irritated already, he did went to the server and ask for our utensils so we can start eating sine we waited long enough just to eat here. The food was ok not something we look forward to eating again. The price is not worrth the waiting and the food not really that good worth of our time. We could've went to Zippys w/ better food & service, yikes.
(2)Mike T.
It was an hour wait for dinner, but we found a table in the bar. It was loud, but they had trivia machines, which made the wait for the food go much faster. The food was so good! I got Teri boneless wings and my wife got the combo with onion rings and honey BBQ wings. Even the mini corn dogs were also very good. We will definitely be back!
(4)Adrienne A.
Updating my review upon returning about a week later and getting a different server. We were seated in the bar area for MNF. We had an awesome server, Anna. She was great compared to the last service we had from Sabrina. She was attentive, always made sure our table was doing okay, and had exceptional customer service. Customer service is a huge thing for me. Even with the okay-food, I would definitely return for the lively atmosphere and good customer service.
(4)Cindy L.
Front desk or greeters worst ever. Especially the guy with the glasses. I mean the greeters are first impression and if they're bad , imagine the servers. Walked straight out and not coming back to this one. Waikikis better service.
(1)Mimi A.
Grabbed lunch with family. I always get the mango habanero; got some garlic parm and nachos as well. Server was kind. The place was really cold though, AC was blasting. Great place to watch a game, as far as wings, I prefer Wing Stop. And I've got to say, I like the Waikiki location better.
(2)Ebonee B.
Wow very crowded!! Food was great. Waiter joe was awesome! Only down fall was there was this game behind our table that lights up when people play its so bright our table was like a spotlight! Kinda embaressing. They need to move the game from being that close to people eating.
(4)Matt F.
Been to this BWW's probably 10 times and haven't had any complaints until today. We called it in and took it to go. The order was correct, but bare had any sauce on them. We tried two different sauces we've never had before, don't know what we thought of them because there barely was any sauce. Very disappointing.
(3)G E.
GREAT service!!! Friendly, efficient, and über attentive. Kitchen got slammed during our visit, but server kept on top of things and let us know progress. Will definitely be back!
(5)Kanani C.
Why the 3 stars? Servers actually talk to you, service is good, yeah it's a chain restaurant for food but id rather go here than crappy Chili's or ruby Tuesdays. Sports all around, interactive games, and specials everyday on beer/food.
(4)Ksenia C.
Friend and I sat at the bar. The server was great. Friendly. The for was great. The wings weren't covered in sauce like they should be. Some where dry
(4)Charis H.
I just turned 22 two months ago. In Hawaii you cant get a vertical id unless youre 21 and your id expires on your 21st birthday so I have 2 valid ids but because its vertical I couldnt order alcohol. That policy is bull! Its 2 valid forms of ID! Only reason i came to BWW is because they were open late and I just finished work. All i wanted was food and some drinks and i couldnt even get that after a long day of work! Need to fix their policyy! Now i have to drive all the wayy to town because i cant drinkk and eat at BWW. HORRIBLE HORRIBLE HORRIBLE! Never coming again!
(1)Shane V.
There is a reason this Pearl City BDubs has 2 1/2 stars and is getting a one star from me. When you guys first opened you were on top of it, what happened? I used to be a regular here and would eat here religiously every week, in fact you guys were so good once you knew me by name. I have eaten here close to 25 times in the past 6-7 months'. My past two experiences within the last month have been horrendous! Last night I ordered thirty wings total, 10 of each of the new flavors, I called at approximately 6:18pm from my house and was quoted 20 minutes over the phone. I drive to pearl city expecting to have my to-go order in hand upon arrival. I'm told my wings will take another twenty minutes. I pay for my meal at 6:54pm and I am told it will be another ten minutes are so.....what is taking so long?.....ohh I know it's the fact that when you call in your order they just print out a strip of receipt paper and hand write your order. This is very very poor practice. As I am standing at the counter i see a pile of 8-10 orders that haven't even been punched in yet. Are you kidding me?....quoting those customers at 20 minutes as well??? I'm watching the poor manager struggling to punch in entries on the computer. Good job for trying but your fellow employees are screwing you over and have no respect for you, as I watch you struggle no one offers to help you. Is this normal? Anywho, to get back on topic I find out the the printed sheet stapled to my bag says my order was submitted until 22 minutes after I placed the call. This is piss poor practice and I am not at all pleased! Maybe I will try again in another year when it's under new employees and management. If I was the owner, every one of you would be fired. Ever seen bar rescue? This needs a Buffalo Wild Wings Rescue!
(1)Ina B.
I really love coming to this place. Buffalo wild wings can never do me wrong. The service is alright there. I always get mango habanero wings, and it's the best thing ever! Every time I go, nothing ever goes wrong. The only thing I don't like is on tuesdays and thursdays its super busy, especially since the wings are 75 cents, but it's a really good deal so I just go there anyway and get through the wait time.
(4)Josh R.
BWW's service in general is awful, but it's the worst at this location. I'm at BWWs in Pearl City on a Tuesday at 3pm. The place is half empty, but it took 15 minutes after I was seated to get a water. There's a drink station 30 feet from my table, but the server decided to walk around for 5 minutes until she got the water. TIME OUT! Quote from the table of girls beside me just now, "I'm about to scream at the top of my lungs: where is my f***ing food!?!?" Perfect timing... Anyway, it's obvious that the manager has fooled the owner into thinking everything is running smoothly. I've watched him for 30 minutes (short guy with the red shirt and spiked hair) walking to and from the kitchen to the front counter with his head down looking at his cell phone. He's got to be on lap 10 at this point. Hopefully he's looking into different jobs, or ways to get drinks and wings to customers in under 2 hours. This place is a JOKE. It makes me want to buy the restaurant just to fire everyone here and start from scratch. Since the food sells itself, getting people in and out quickly, while meeting their very basic needs, is the key to a successful restaurant like this. Why can't they figure that out??? Blatant laziness by the manager. Lack of oversight by the owner. Crappy place. But those wings tho!
(1)Daniel B.
When this location first opened it was good, busy but good. My recent two last visits were disappointing. Ordered take out, buy the time I got home it was cold. I only live 5 mins away. This past Sunday 03/23/2014, I waited 45 mins for my take out order. When the food came out it was warm not hot. So I may not be coming to this location much longer should this continue.
(2)Jamie B.
I was here a couple of weeks ago (as I usually am) and felt the need to put in a review "just because". Well, mainly because the bulk of the reviews suck, but I'm not sure why...lack of patience, perhaps?? It's a busy sports bar. Come on...Anyways...my food is ALWAYS GREAT, HOT AND FRESH, and the drinks are nice and frosty. Can't really beat it. I go here to eat, chill, and attempt to catch a Cardinals game or Blues game from time to time. Place does get busy, but longest we have ever waited was a half hour. Food is still at our table in about 20 minutes. To me, this is fast. It's a "restaurant", so sit back, take a break, sip on your drink, and chill. If it's too busy, order to go, and walk to the food court to eat, you can sit outside. Done that a few times. Their buffalo chicken ranch wrap is awesome! This location is awesome, especially compared to the one in Waikiki, which is no good at all. Never had a bad experience, highly recommend.
(5)Andrew G.
My go to from Sunday mornings for football or for dinner and a beer. Have never had a problem at this location!
(5)Samantha M.
I come here almost every tuesday ($0.75 traditional wings, yeees please) and some days are better than others. They get really busy after 9PM (with fairly big-sized parties...on tuesdays) and that's probably the only thing that would stop be from going. Otherwise, most of the servers are friendly and I would definitely go back...probably because I love their wings.
(4)Kristy L.
This place is an absolute JOKE!!!! First off it stinks REALLY bad, the moment you walk in you get hit with a sour, rotten smell accompanied by fried food. The host in the front were VERY intimidating and in your face. Seemed like they were putting up a front, it did not seem like the welcome was genuine. We got sat rite away and was told the server will be with us shortly. We waited for awhile and browsed the menu, FINALLY after a good 5-10 minutes our "server" I think her name was Gretchen came to our table. She seemed very unfriendly and rushed to take our order than she was gone. We waited another 30-45 minutes for our food. During that time we watched the different games that were available on the TVs that was a plus my husband was happy & it helped pass the time. BUT not once did our server check on us & refill our drinks. She seemed too busy talking & joking around with the other servers & people working in the front. Our food FINALLY arrived, our fries were cold & soggy & it seemed like our chicken was sitting for awhile.... But we were too hungry to return it, & too afraid that we'd have to wait longer for our food... after finishing our mediocre meal we waited AGAIN for our check... While waiting I was observing the workers in the restaurant since there was nothing better to do... It was very interesting at the least, I noticed a lot of horse play, guys grabbing girls, yelling coming from the kitchen & a lot of people standing around talking story while the guests waited. It was a VERY unprofessional setting.... Im sorry if your on the clock shouldn't you be "working"???, hmm if only I was younger maybe I coulda got a job there & get paid to talk story with my friends... Well thankfully our experience came to an end.... So recap BEWARE of HORRIBLE service, expensive mediocre food which is DEFINITELY NOT worth the price u pay, SMELLY environment & Unprofessional staff!!! I definitely will NEVER return!!!
(1)Lys L.
Our waiter was so nice and helpful He gave us suggestions on food. And let us try the wing sauce before we ordered. I forgot his name but he was wearing a hat. Wings were good and way better than hooters! Although I told the waiter we wanted a booth and she never sat us at one
(4)Andrea L.
This is an update review. Okay so the waits are still long. But I finally got really great service. Our server was Maegan, never seen her before because I would always go once a week but we had her and she gave us great service. She always came to check up on us, gave refills on our drinks right away, and when we had an extra order, she just let us keep it. And one of my friends ordered two rice but they forgot about it, they ran out of rice and they gave my friend fries with no charge. She was nice and had an outgoing attitude, finally someone who actually looks like they want to be there. LOL.
(4)Kiichi R.
First off, I'm biased in that I am 1) not a fan of buffalo wings, and 2) not a fan of sports bars. So why bother going at all you may be wondering? Well to but it short for those that want the cliff notes: I had the chance to get a free meal with a movie outing after. So down to the food, establishment, and staff. Establishment: Being that it is a new hot spot, it's almost ALWAYS crowded. I've yet to go and see the wait time for the sit-down be anything less than 30 minutes. Just walk to the back and hunt for a free table. I mean, the noise level in the place isn't particularly better in the dining area so what's the point? I rather get my meal quicker than wait. It's a fairly large place. If I had to guess, each side can sit 100 or so people. The dining side has a wall-TVs with sports playing. The bar, which also has TVs playing sports, additionally has a tv with a free, live community game showing, a few dart boards, and of course - a bar. Staff: The manager there must be doing it right and emphasizing customer service! I've been exceptionally happy with the service the staff has given to me. In fact, I had recently gotten a take out order and was chatting with my friend while we waited. I swear it was only 5 minutes but one of the staff checked up on us and apologized for the wait. Don't worry! Haha. We were told it'd be a 10-15 minute wait, so we weren't under the impression of being ignored. Despite telling her that she needn't worry, she was on top of getting our order out and still apologized for the wait, which was what we were quoted for anyway. That's what I call service! Food: Of course, being that I'm not a fan of wings, they do have burgers and other bar-foods. I wouldn't say they're anything to write home about however. When you compare this place to others like Chili's, Cheesecake Factory, Home Bar & Grill, and what have you - it's not that special. I'm sorry. The prices aren't horrible, but not the best either for the amount of affordable places around here.
(3)Mike J.
We tried about five different flavors of wings and most of them were pretty good. They don't put much sauce on these overpriced wings but if you ask for more they will bring it. The reason I'm only giving three stars is because the drink service sucks. You can stump the bar with something as simple as a double rum and coke. Beers listed on the menu are not available at the bar. Also they nickel and dime you at every turn. We asked for jalepenos to go along with our flavorless queso dip and they charged $1 for it. I'm not mad they can have their funky dollar.
(3)Sheena L.
Overall my first experience here SUCKED! We were assigned Anna as our server and she took 10 minutes for her to arrive to take our orders. Then another 25 minutes to get our food. AND when our table had all of our food expect mine I reminded her about it and SHE ROLLED HER EYES at me. WTF! That's never happened to me and I wasn't even talking to her in a rude manner. She did not get a tip from our table due to her service. Also, my chicken came out cold and it took forever for her to refill our drinks. The hype is nothing to be hyped about IMO.
(1)Amanda M.
We've had a few good experiences here and I would have even rated four stars if it weren't for my previous two visits. Last time we came to this location my husbands wings came out cold, twice. We asked to have it fixed and when they "fixed it" the wings came out again cold. Not warm, not room temperature but plain cold. They took care of that portion of the bill and offered him 15 free wings if we decided to come back- wonderful. So, today we come back and everything is fine until we get our food. The moment our food hit the table we had gnats all over. This can be normal, you shoo them and they go away but not these guys. They kept coming and wouldn't get off the food. My husband found three stuck in the wing sauce and I had one down INSIDE my wrap. Apart from the gnats when I opened the wrap to show my server there were little teeny tiny brownish/greenish bugs crawling around inside. We found three, but stopped looking. When I showed my server she said verbatim, "what is going on with our store." They took care of the payment and even remade and gave us an entirely new order to go but I'm still not going to eat it and I told the manager that, but she insisted.
(2)Erin M.
Overhyped and overpriced but not bad. . .Well not always bad. Management / service is a bit hit and miss. Had a bad experience once when the company changed their policy and didn't allow "vertical ID's" but that only lasted one day since they were blasted with complaints. Unfortunately it was on my friend's 21st birthday so it sucked even more, but on a lighter note, we realized it was Friday the 13th so. . . I'd say ok if you go when they have their wings deal, from what I hear.
(2)Zach M.
My first time going there for lunch, and I have nothing but great things to say. I got seated right when I walked in the door, I was shocked because it looked pretty busy. Our waiter was on it, got our drinks and food to us quick. Our waters were always filled without noticing. Good job BWW!!!
(5)Shauna F.
Only .75$ wings on Tuesday, you can't beat that price eating out. Delicious and drink specials too.
(5)Heidi K.
There is always a wait, the parking is a pain in the butt (even more difficult than ala moana), but I like this because it's closer and I can always play trivia. The staff is normally pretty great, we only had one poor experience but it was definitely isolated. The food is hot, fresh, and delicious. I haven't had anything I didn't like from here yet, and the drinks are strong. I love coming here on a date night!
(4)Kalualani F.
WINGS WINGS WINGS!!! Love them especially the caribbean jetk! Perfect spice! Onion rings melt in your mouth. Dessert nachos sre soooo ONO!! Pina colada is fantastic. Waiters, waitresses are very attentive, professional and personablr! I will return!!
(5)Nadia K.
We came here on a Tuesday night for an early dinner with the kids. I thought the menu was overwhelming, but we were there to try the wings so we focused in on that. Lucky for us Tuesday is half off wings (Thursday night is half off boneless)! We learned that you order the wings by size: snack (at least 5); small (at least 10); medium (at least 15); and large (at least 20). You then choose your seasoning and the great thing is that they will split your order so you can try a number of different seasonings. We definitely preferred the traditional wings over the boneless. The onion rings are awesome! Our server was friendly and attentive. This place is great for kids, but it gets packed.
(4)Amanda A.
Tried this place out without having gone to the Waikiki location before so I can't compare those two. I think the only thing that was attracting about this place was the huge TV's everywhere. The overall layout of the restaurant is pretty good. Seating on the bar side is like a first come, first served type of deal while the other side is the sit-down dinner type. The wait was like 45 minutes which is way too long if you're hungry so luckily we found a table in the bar area. There was a strong odor of cleaners, which I think was what they used to wipe the tables and it was not enjoyable at all. Our waitress was nice but she took forever just to get me water and then she got my order wrong. NO TIP. The food was alright but fricken expensive. I wasn't impressed at all. The next time I'm craving wings I'm going to Hooter's. They have better food deals and I think they just have better food in general. Blah BWW is whatever to me.
(2)Mz D.
obviously this place has not improved in service! Regardless of all the emails that were sent to all the Managers, Branch and District Managers not one ever replied. Pretty pathetic of a company to ignore a complaint. Have never returned and never will!
(1)Felicia D.
Disclaimer: This rating is based on service alone from one experience. Food, convenience of location, and ambiance would get a total of like, 2 stars (the latter 2 make up for the mediocre, high-priced food). Sorry, but bad service discredits any positives your business has to offer. I'm in marketing AND in the service industry, so I say so. Our waitress last night, who should be thankful I'm leaving nameless for this review, was rude from the get-go. We sat in the open seating bar area because the wait for the dining area was long as usual, and we were hoping to catch a movie next door in a couple hours. We weren't greeted, just given menus and asked what we want to drink. We ordered some drinks from the bar, which sat in the well for a while before making it to our table. When the drinks came, we ordered our food and asked to keep a menu - because we were hungry and probably would have ordered more had we been assured we'd actually get it in a decent amount of time OR if she had come back to even ask if we wanted anything else from the menu we ASKED TO KEEP. Duh, girl - that's why we kept it. We had to flag down other waiters all night because ours never came around unless to bring something we requested from someone else. Our water glasses sat waterless for about a half hour before we asked someone else to help us. My empty Bloody Mary glass sat in front of me the entire night. This was the fun one. My side of Mac & Cheese was cold - like straight up coagulated cheese cold (which was ironic since it came with a "Caution:Hot" sticker on it. I NEVER send stuff back because I know how irritating it can be, but they weren't too busy and that sh*t was disgustingly cold. I asked another waitress if I could throw it in the microwave - and I even apologized for asking. Our waitress brings it back 15 minutes later, so of course, even if it was in the micro, it's now cold again. My boyfriend stops her and lets her know it's still really cold and I ask her to just pop it in for 30 seconds and bring it right back - and I even apologize again. Her response? "30 seconds is nothing, but okay. Our microwave isn't like yours." Um, WHAT? Neither is your attitude. Then trick, put it in for 2 minutes. Do what you gotta do so that you don't bring me cold food for a THIRD time. On your period? Boyfriend broke up with you? Not my problem. Call in sick or get a desk job with minimal interaction with society.
(1)Amanda C.
We have tried to eat at this location 3 times in the past 2 weeks. We have been told a wait time of 1.5 hours, 3 hours (!!!) and 2+ hours...and these were just on normal, regular days with a party of 3 and a baby. When we are able to get a seat I usually get a salad. What they leave off of it is different each visit, even though I order the same thing. Very inconsistent kitchen and good luck getting a table.
(1)Angelo A.
We gave BWW another shot over the weekend and I was damn glad we did. The service was 10X better (thx Jayna) and the food was tasty. Again the place was busy as hell ( hate to see it during football season). Thoroughly enjoyed our lunch.
(3)Victoria S.
We were in the area shopping and decided to stop in since I had never eaten at Buffalo Wild wings. We got seated really quick. Got our fried pickles quickly. Waitress made sure we always had our drinks refilled. The wings were good. The only thing I was really unhappy with is the amount of time it took for us to just get our wings. It nearly took 30 mins after we finished our pickles to get our wings.
(2)Natasha T.
My dine-in experience tonight at the Pearl City location was absolutely horrible. I've been here a few times with great service and didn't have a problem until tonight. Our server was extremely rude and inattentive. For starters, I ate with 3 other people and not once was our water refilled, and our friends order was incorrect. (The server never came back to fix the incorrect order.) My husband had the Jamaican Jerk Chicken and it was WAY too spicy, so he kindly asked to have a plain burger instead, as he was in pain from the spicy sandwich and couldn't eat it. Our server was visibly upset and very reluctant to give a replacement meal. We waited on him while he hung around and talked to other workers, and he even told us he's busy with a bigger party, so he wouldn't be attending to us as much. I've never experienced such incompetent service! To top off the horrible night, he gave so much attitude and practically hovered over us, trying to see how much tip we would give him. Needless to say I'm very hesitant to come here again, and my friends (it was there first time there), will never be back. ****I must also add, I NEVER get a buzz from their mixed drinks! They are really light handed on the alcohol. Keep in mind, I'm a 90 lb. girl and it doesn't take much to get me tipsy. Fail.***
(1)Erick L.
I finally gave this place another chance, I was really surprised that they stepped up their game. The service was pretty good, no looking around for the wait staff when my beer was empty, extra napkins without asking, and the dude helping us was very helpful and informative when we were ordering wings. Im raising my rating to 4 stars and I will be a repeat customer. Good Job Wild Wings!
(4)Vicky T.
It seems like a lot of the chain restaurants tend to lack customer service. Most of the times we come here, the hostess says it's a 5-10 minute wait but we always wait longer. The last time we went, she said 15-20 minutes and we ended up waiting almost 45 minutes before we just gave up and left because we were going to be late for our movie. Some of the staff is friendly and some are not. We've had awesome servers who apologize about the wait for seating and food while others who act as if you're asking them for too much if you need silverware or a refill. The food is good. I'm a big wings person so at least once a month, me and my husband have to come here. We love the spicy garlic wings and fries. Plus they have sweet tea! Which a lot of places don't have here. Overall, the food and location (you only have this one or the Waikiki location to choose from) are the best things about this place. But some of the staff could use a refresher course in customer service.
(2)Amanda M.
I called in a pickup order because it was Saturday and I knew the place would be packed. They quoted me 15 minutes, so then I left the house. It took about 20 minutes to get there. I got inside, waited about 5 minutes to get rung up. They brought out probably 6 other take out orders and while a waiter was checking on someone else's order I had then check for mine as well. By this time I had been in the restaurant for 20 minutes. The guy then came back and told me they were waiting on my fried pickles. 10 min later my order was ready. So when I was quoted 15, it actually took 50 from the time I placed the order. I was very dissappointed. The thing that made me the most upset is thale fact that I say in the restaurant for longer than I was quoted for the entire order to be complete. I didn't even order anything extravagant, just wings, wedges, pickles, and coleslaw.
(2)Roseanne R.
09/23/13 Waiting time was pretty decent since it was Monday night football. I think it's pretty convenient that you can give them your phone number and they'll text you when your table is ready. Our server was Joe. His service was really good. He checked up on us and was really friendly. We ordered traditional wings, (20 wings). Honey barbecue, Parmesan garlic, chipotle barbecue, and mango Habenero. Out of all those I really loved the Parmesan garlic flavored ones. We also ordered onion rings and cheese curds. They were both really good. For drinks we both ordered mango lemonade, trash cans, and Jameson. The food was good. The service was great. All in all loved the experience. Great atmosphere as well.
(5)Precious T.
We went here last night. It was my first time going to the location in Pearl city. We sat by the bar because we didn't wanna wait an hour for a regular table. We got to our table and we weren't even given menus or anything. After about 10 min, my friend decided to flag down a waitress for menus. She was so rude and she gave us attitude. After about five minutes after getting our menus, our waitress finally came to our table. She wasn't very friendly. She gave us that "I don't want to be here" attitude. I'm giving them three stars because our food was fast and we got out of there right away. I honestly rather go to the Waikiki location.
(3)WW I.
2.5 stars Went there during lunch time during the week so parking wasn't a problem. The place is smaller than I thought it would be but I was pleased with the amount of LCD screens that they had. No free wifi so that's a bummer. I had the mini cheeseburger sliders for $9.49 which was OK. Two sliders is barely enough for lunch but I guess that's why it was a special at that price. The fries were good. The wedges were disappointing. Some friends had the mango habanero wings which get to be real hot after 5 wings so order with caution! Tuesdays are 75 cent wings but you have to order in quantities of 5. The nachos wasn't that special nor was the mozarella sticks or fried mushrooms. If I was really into wings I'd go there on 75 cent Tuesdays but that's about it. The wings look better than Dirty Lickins in Aiea but that's not saying much.
(2)Samantha D.
They quoted my husband and I a forty five minute wait and we waited anywhere from 25-30 minutes which wasn't terribly bad for wing night on a Thursday at six o'clock. HOWEVER, after waiting to be called they sat us at the tiniest table I have ever seen in my entire life. Not only were we at a tiny table with only enough room for your elbows; they sat us next to a noisy party of four who kept clapping and screaming to the top of their lungs. My husband and I politely asked both the hostess who sat us and our waitress three times if we could be moved to one of the FOUR EMPTY tables across the room. They all quickly assured us that the only way to be relocated would be to leave and wait another 45 minutes. I found this absolutely ridiculous and it ruined our meal. The food came out fast and if it wasn't for that I would have gotten up and left. Very disappointed with their customer service. The food was good.
(2)Miranda K.
I've gone to the new Buffalo Wild Wings twice in the last month because my coworkers picked this place, but never again will I just go along with it...here's why: Earlier this month about 8 of us went there after work for some drinks and wings. I ordered a margherita on the rocks and it came to me tasting purely of sickly sweet mix. I could not taste a bit of tequila in there, and it was hard to finish because it was so sweet. I asked our waitress, Tifa, for my next margherita if she could ask to use less of the mix so I could taste some alcohol, to which she obliged - and my next one came out still quite sweet, but at least I could taste some tequila. Forward to the bill - she charged me for a double... I didn't ask for a double, she didn't say she was going to ask for a double or charge for a double, the drink still kind of sucked, and yet I was now paying for a double. During this visit, Tifa had told us about the Wings challenge. She made it sound like a wildly fun time, with pomp and fanfare. An announcement is made in the big dining area as the wings are brought out so everyone can watch and cheer. Winners go home with a free T-Shirt touting their skills, and their messy post-win picture goes up on the winners' wall with their names. There are many competitive people in our group, so of course word was spread around the office, and more and more people joined in on the competition - so the date was set for the challenge. On Challenge Day when we announced to our waitress (Tifa again) our intentions and she brought waivers for everyone to sign. It included the basics -you may not sue BWW if you die, etc. Standard stuff. The last contest rule listed was something like, "Contestants who complete the challenge will receive the Spicy Buffalo Wings Challenge Reward."It is very clear, winners WILL RECEIVE REWARD. We sat our 6 competing crazies at one table so we could ogle at them all in one place, and the wings were eventually brought out with no fanfare whatsoever except for our noisy coworkers. To time the 6 minutes our waitress stood in the corner unceremoniously with her iPhone. As people finished the 12 wings there was no judging of whether the bones were licked clean or not, just "ya uh huh you got it." After the six minutes was up 4 out of 6 contestants had completed the challenge and they were saucy messes, who looked relieved to finally get that over with. Was there fanfare? No! Our waitress disappeared and we though that she was going to get the official camera. Nope! Perhaps grabbing t-shirts for our winners? Nope! She comes back and quietly says, "Okay, so for the winners, if they want they can buy the winner t-shirt." BUY? Like....give you money for what I just scorched my mouth to earn? "Ya...$10" INCONCEIVABLE! We all were in an uproar - lured here under false pretenses. Even in the waiver it said clear as day that we will RECEIVE (not have to pay for) our reward. We already knew we had to pay for the wings even if completed...but the shirt? Really? And then we get this piece of shoddy news, "Oh and we don't have a Winners' wall, but I can take a picture for you with one of your phones." NO IMMORTAL COMMEMORATION IN THE RESTAURANT? ANNND we must PAY for our Shirt? Well, I demanded to speak to the manager so I could reference the waiver they signed (as one friend smartly took a picture of it) and she proceeded to explain to me that this BWW is a "franchise" and the picture/tshirt/name on wall deal is a "corporate" thing. And how the heck are we supposed to know that? Our waitress obviously didn't know what's up because she's the one who gave us all the false information that founded this event in the first place. And does it say BWW FRANCHISE outside on the door? No! How the heck are we supposed to know the subtle differences between the two? The yellow winged buffalo and BWW adorn every inch of this establishment, you can't tell me these are now two completely differently functioning entities. The manager (Kim?) who was not apologetic at all, did finally concede to giving shirts to the winners for free "at a loss to them" which was fine, until they came back to say all they had was S and M and that would only fit two of our winners. She took down the numbers of the other two so she could "when the shirts come in"...we won't hold our breath waiting for that call! In conclusion, due to the gross margherita, crappy service (I didn't even have room to yammer on about the wait, and simple stuff like not bringing the fork out when you bring the salad out), major misinformation, crummy attitudes and apathetic costumer service, I will NOT be returning to BWW.
(1)Bryan H.
Service was ok until major bullshit went down. They didn't want to serve us saying we drank too much. Which wasn't the issue. Way too much attitude from the server and management. Never will go back again. BS!!!
(1)Darci N.
Came here on two separate occassions. Once was with friends to drink in the bar and snack. It was a great idea since it was a Tuesday where all wings are $0.75/piece. So I was a happy camper that night. The second occassion was dinner with my other half. This time we sat in the dining area. We ordered some chicken wings and shrimp poppers, I thought it was plain. I had the teriyaki chicken wings... I loved those. We also ordered the flat bread pizza, I've had better. The service is superb, the atmosphere is very sports barish but great! Would I go back, yes for the bar only!
(3)Joan A.
This was our first time here and as we entered, I knew after seeing all 72 tv screens that my fiancé was going to love this joint. Our waitress was awesome and very helpful with giving us feedback on what was good. As she's giving us the lowdown I'm already salivating for the Wild Bloody Mary that I spot on the drinks menu. So we start with the Jalapeño poppers which we thought was just so damn good.... Wasn't like your ordinary poppers these tasted like they had bacon in them... So yum-o! He ordered the mild wet wings and I ordered the Mango habanero. He enjoyed his wings but mentioned that he's had better. He also ordered the Mac & cheese which he didnt care for... He said it tasted like processed cheese! My Mango habanero was good but was just too darn spicy for my own good! Next time I think I'll have to take it a notch down! Along with your wings you have a choice of carrots or celery and sauces as well. All in all I think this place is okay gonna be rockin' during football season! Can't wait for football... It's just around the corner! What made it over the top is the awesome customer service!!! Keep it up BWW crew!
(3)Randon A.
This rating is purely about the lack of customer service. Our server was Jenn. Forgot multiple drink orders. Food was cold. Not very attentive. My drinks seemed to be watered down. I don't blame our server but it doesn't help. My review seems consistent with everyone else.
(1)Jennifer M.
I don't understand why people are complaining about having to wait. This location just opened...HELLO!! It's going to be BUSY!! We decided to go on a Monday night. The wait was around 30mins so we decided to head back to the bar and look for a table. This place is really big and there were a lot of tables/bar seating. We secured 2 seats at the bar and were quickly served a drink and our apps and wings were ordered. There are a ton of TV's!! This could easily become our new place to go to watch the fights. It did take about 25mins for our wings to come out, but our apps were seved w/in 10 mins so the wait didn't bother us. Plus the place was packed and I'm sure the kitchen was swamped. Overall, I like this location for BWW. It's nice not to have to drive all the way downtown. Plus there is a ton of parking! Word to the wise, and I would think this goes without saying....buuuuut, if you have small children, just wait for a table. Don't bring them back to the bar and then complain about the noise. And if you're not willing to wait then find someplace more kid friendly. Sometimes being a parent means that you can't go to all the hot spots with your kids in tow.
(4)El A.
Perfect place to grab a drink after a long day of work! The burgers are really good and the restaurant is kid friendly!
(5)George T.
The best wings around! They have a huge variety of sauces from mild all the way up to their hottest blazin' wings. The wings are juicy and there's a lot of sauce on the wings. Other places skimp on the sauce, not here. If you love wings, beer, and sports this is the place for you. If it's too crowded, I just order my wings to go. Absolutely LOVE this place!
(5)Tenko A.
***this would be a 5 star review for the bar side and the servers keola aka lance and brittany!!! However, the server named ken, ruins the rating cuz he deserves 1 star at highest for his terrible service!!!*** Good: lance aka keola is one of the best servers ever! note to everyone: go to the bar side! he checked on us many times. he gave us awesome customer service! he could teach a thing or two to ken about customer service! thanks to keola, i give this 5 star rating. he is a prime example of how servers should be! as for the rest of the service here...it was terrible dining in...ken should not be a server...however, the second half of our party who was in brittany's section said she also deserves 5stars for her service...so brittany you get 5 stars too with keola! these two were on it with customer service. if you go here, ask for one of these two. Keola and brittany scored massive tips from us because of their service. Bad: The server named ken is by far the worst server ever! He's so slow and needs to learn to prioritize and he needs to learn to be more productive. He needs to learn to tend to his customers before cleaning tables. He would make eye contact then walk the other direction to clean instead. How hard is it to bring drinks to a table after taking our drink order? He wasted so much time. He forgot drinks. He forgot food. We asked for 2 waters and a coke twice and he forgot the drinks twice! Oh i'm sorry i'll get those for you...walks away to start sweeping...He didn't even serve his own table! Other people had to serve us. Keola and brittany were two of the ones that helped us. He didn't even know his food went out. He was surprised we got our food! And the first basket of fries were cold! He let them sit too damn long! He forgot our ranch dips and never refilled drinks unless we asked him to come to our table and then he would forget the drinks again. And as we were gathering our cash ti pay for our bill he hovered by our table watching us count! How rude! Who does that?! He needs to be trained! He wouldn't even check on us. It wasn't even busy! This guy needs to start from the bottom. As in dishwasher, busser, runner. Then maybe server. But as of right now he shouldn't be one! Ken got zilch in tips because of his terrible service. If he is your server request for someone else.
(3)Rex C.
Service is not too bad.. Especially reading the reviews..wings were exceptionally good and the service was ok.. I ordered the Parmesan wings which was really good with ranch dressing... Overall if you like watching sports this place is awesome.... The tv's are huge and placed very well..if you want to watch sports events this is a good place
(4)Tyler G.
Terrible place to eat, the Waikiki one is much better with great service. Our experience was horrific; we waited for over an hour to be seated. No one even asked us if we needed anything while we waited. Once we were finally seated all our orders were mixes up also the check at the end was completely mixed up as well. My food came before my drink, which they also failed to even give us water. The very last meal to come was the four year old boys who was at the point picking off our food. They clearly need new employees and/or better management and training. Going out to eat should be a relaxing and fun experience and sadly this was a nuisance. I will not return to this Buffalo Wild Wings ever again, I will however continue to go to Waikiki since the service there far surpasses this currently reviewed one.
(1)Deni P.
Extremely bad service... On Saturday 7/27/13 We first got there & was told by the hostess the wait time is about 45min-1hr.. So we went to the bar... 2 seats @ the end of the bar was open (the end where all the servers brought the dirty glasses & empty bottles).. Our 1st bartender was attentive & we ordered 2 beers immediately... We started looking @ the menu & she came back to see if we wanted to order an appetizer while we looked over the menu... So we ordered the fried pickles (YUM!!) & it came out pretty quickly... Here's where the bad service starts.. Our 1st bartender got off of wk, so now there's 2 bartenders & a bar back... We were done w/ our pickles & my husband was done w/ his beer... The bartender took away our empty basket thing & didn't ask if we wanted anything else.. Then the bar back took his empty bottle, still didn't ask if be wanted another beer... 10 min goes by before the bar back comes back & asked us if we wanted another beer... Still not asked if we wanted to order food... They all would congregate around the service well & they all were constantly taking away dirty glasses & empty bottles from in front of us, but not once did the bartenders ever say anything to us.. Until I put my credit card to pay on the receipt cup (@ least 6 min later).. Oh then they said thank you.. We would have spent another $46 (@ least) & tipped good (@ least $25).. But the service was so awful, we couldn't stand to be there for another min... Didn't even leave a tip... All the TV's were awesome though!! Guess we need to try the one in Waikiki...
(1)Lateaf T.
Both this one and the one in Waikiki are terrible! They get a crowd because there are very few places that carry the event like they do! The service is poor and the food is even worse! Especially since its basic food items. If you think I'm lying try for yourself.
(1)Lani R.
I came here for lunch and the food was ok . I think it is overpriced for frozen deep fried food. But the atmosphere is worth it. The service was Amazing our server Summer did a great job and very attentive to our needs.
(3)Edgar C.
If you don't care about waiting for over 1 hr for an appetizer this is the place to go. In addition if you voice your concern took the manager it will only fall in deaf ears. I have plenty of time on this island but it will not be waste at this location.
(1)Rudy S.
Call in order 15 min. Was surprised about the more than $1. Per piece of wing. 18 pieces total $21.+. The chicken had 0 flavor on its own which is the way I like it. I guess with all the sauces you're supposed to dip it in. You would never know how bland they are maybe half the price and I can do my own seasoning or just go to bobs at stadium mall larger pieces and wonderfully seasoned Pretty disappointed
(1)Beth W.
This is my first time at this location. I've been to many on the mainland and have no complaints on this location. My service was fast and my food was good. I had the boneless in mild and its the perfect amount of heat for me. I don't like really spicy where my nose is running and my lips are on fire haha. So it was good for me personally. There is a lot of parking compared to the Ala Moana location.
(5)Sunny L.
Well, WHERE do I begin about my disappointing experience on Father's Day! First of all since they don't take reservations you have to WAIT and WAIT and WAIT!! WHY they don't take reservations for BIG parties of 10 or more is beyond me. We get there at 5:30 and they tell me the wait is hour half or so because they have a party of 22 they need to seat first! I say ok, and grab a buzzer and walk to the ladies room. On my way to the back area I can't help but notice how many EMPTY tables available! I look out the front door again, line is out to TOKYO! hmm.... so after waiting about a hour and 15 minutes, we finally get seated. They proceed to seat us (5) on a table that seats actually 4 tightly , AND we needed a space for the baby chair on top of that. I ask the waitress if we can have a bigger table since this OBVIOUSLY was not going to fit us! She looks as if I asked her for a pint of blood! Since there was a empty table right next, I told her just join the two tables! We ask for a high chair, but they are OUT! hmmm... I counted like 3! wow! you would think they would have just a few more! whatever, we settle for the sling net that you put a baby carrier on. ( didn't seem too sturdy to hold a 25lb Sole baby, so we had to reinforce with a chair under!) we ordered our food , waited about 45 min , the waitress comes back and says they made a mistake on our order, if we still want it or we will have to wait longer since the kitchen is BACKED up! Uhhhh EXCUUUUSE me?... we already waited almost a hour by that time and my daughter & BF was almost DONE eating! we just told her we would take the order already, ( STARVING ) which by the way, don't bother ordering the boneless chicken, so not worth it! about the size of little chicken Mc.Nuggets! I was soooooo DISSAPOINTED ! We didn't even get our fries , they said it was coming when we were almost DONE eating! LUCKY for them it was Father's Day , I didn't want to see my husband dig a hole and HIDE if I asked for the manager to complain! They were LUCKY to even get a 10% tip! what a HORRIBLE first time experience! The worst part... the chicken wasn't even that good!!! I LOVED the other location in Waikiki, and service was absolutely BETTER!!! Maybe they need to TRAIN a little more before I re-visit! That is all!
(2)Jeremy B.
Worst service on all of Oahu. So bad it was comical. They ran out of clean forks... The servers ineptitude was legendary, coming back to retake the order four separate times and subsequently serving the wrong dishes. The food was Luke warm when it finally did arrive. We will never go back.
(1)Berry F.
Love this place. So glad I no longer have to drive downtown to get this food. Service was good on opening day even though the place was packed. Our orders came out within 20 minutes.This place will make a ton of more money than the other site due to its close location. Will be back to this place often.
(5)Mike L.
Went there great for watching sports but the chicken waznt that great. Believe me dirty lickings chicken in aiea is better.
(1)Emz C.
I am a spicy spicy wings fan and my 1st time going to BWW was about a month ago... Since then I can't get enough of it... Love this place and each time I ate in the staff was awesome!!! Can't wait to go probably this Sunday :)
(5)Laura R.
Sorry but the wait was not worth it. The only reason I waited that long was for my wonderful husband and it was father's day. The basketball was on but it was a blow out so there must have been a lot of drunk people there for them to stick around for the game. Anyway, I don't understand why they let people sit there and NOT eat just so they can watch the game. To the food: We got the nachos. GROSS! That was canned chili on top with some rank cheese. The nachos were inedible for me. The breaded mushrooms are just breading. We had 4 without anything in them. So we replaced them with the fried pickles which were good. My daughter loved her kids cheeseburger so she was happy. I ordered a Buffalo Chicken Sandwich but got a wrap. I usually wouldn't care but I don't like wraps that much and cheddar cheese with buffalo chicken is GROSS. So I asked her to get me what I ordered and I asked her to remember NO TOMATOES. She came back two times to the table to ask me if I was sure I didn't want tomatoes so I just told her tomatoes were fine. She came back with a fried chicken sandwich with no sauces at all on it and some swiss cheese. I was like "Is she serious right now?". I told her i didn't want it and i just wanted to see the manager. I told the manager what happened and he said he would replaced it but at that point, I just wanted to leave. We were there for THREE HOURS. While we were waiting for the check, the manager came out with the sandwich I wanted, to-go, that he said he made himself. He also took it off the check. For the manager being so nice and diligent, I gave this place 2 stars. My husband was also happy with his food, helping the stars. I might give this place a chance in a few months when they get their stuff together but I highly suggest not going here in the meantime.
(2)Earl Bryan D.
The girls that work the front sitting people are freakin RUDE!! Service with a bad attitude what kind of place is this? Plus they got my orders wrong. If there was a no star for yelp theyd get it. Ill say it again RUDE!!!
(1)Krissy F.
My husband and I have been here plenty of times since moving to the island! It is your typical Buffalo Wild Wings with the exception that it is a bit pricier than the ones I'm familiar with where I am from in Texas. That is to be expected though on the island since everything has to be shipped in! It gets pretty crowded here especially on game days. If you do not go super early on game days you will not get a seat. I'm talking early.... like standing outside the door before they open early! It gets ridiculous! People sit and never leave until after the games/fights are over of course because they came to watch the game/fight so you are stuck having to stand along the walls and hope someone leaves or wait till the fight/game is over and people begin to leave. Definitely isn't a place I would go on a fight night or Sunday game day unless you plan to get there when they open. To crazy and packed for me lol. They do take a while to get your orders out but it isn't to bad because you can watch one of the hundreds of televisions on the wall while you wait! The wings are amazing though and it's a great place to go to get your hot wing fix! I totally recommend the spicy garlic wings! By far my favorite flavor ever! They are pretty spicy though! I love spicy! The fried pickles are yummy also! I didn't care for the pretzel bites but my husband loves them. Lots of beer choices and different wing flavors from plain, dry rub, BBQ, lemon pepper, jamming jalapeño, spicy garlic, and even saracha
(3)William W.
Whoever is in charge of this place needs to do a better job of controlling the noise level. I understand this place is a bar however, the amount of noise that was coming out of a group of people there was out of control. Also, the waiter obviously knew them and was encouraging the behavior. People were getting up and leaving because of the noise and the profanity this group was using. Another thing, there were 5 workers whose sole job seemed to be standing at the door area. The entire time we were there, all they did was stand there and talk. No one working. Now lets get to the food. I ordered something pretty basic and for the price it was good. My GF ordered the create your own burger and it was horrible. The meat that was used was some type of pre-made patty and the things she asked for, were not on the burger. Maybe one of the 5 people just standing at the door should go to the kitchen to make sure simple orders are correct. This is obviously a place for locals and by locals I mean native to Hawaii. The loudness, profanity, and lazy attitude displayed there means I will not be coming back. I cannot leave this place soon enough. Don't go here if you have kids or want to enjoy a few beers while watching a game because you will not be able to hear anything and your kids will hear all types of vulgar language. Also, our waitress (Summer) was horrible. Spent the entire time playing grab ass with all of the workers.
(1)Dexter T.
Poor costumer service... sat at the table for 25min yet no servers acknowledged nor greeted us. Asked to move to anothr table...the host tells us we'd have to Wait. Decided to eat else where...first time there...nice atmosphere. .. but service speaks louder.
(1)Carli M.
Used to like Buffalo Wild Wings until they cut me off after three drinks in six hours, with an attitude. Management didn't support us but claimed it was liquor commission regulations. Lost my business...forever
(1)Kelly R.
Second time here and frankly, very disappointed. They were out of 3 items we ordered. We asked "tell us what you do have so we can order". Then it took the waitress 20 min to swipe our I.D. Card because her manager was outside smoking... Really?!
(2)D H.
I can't review the place, went tonight to check it out for the first time. They were charging a $10 cover charge to get in the door!!! (Due to a UFC Fight??) I brought my whole family to enjoy some chicken wings. I wasn't about to drop $10 per person to just get into the restaurant. Sooo weird!
(1)Cedric K.
Crappy service. Came here on Sunday. Had to wait for our movie to start so we came to eat. It says they open at 11 (and we came about 10:50) so we waited outside and a line of people came and all went inside but walked right out cuz they're closed. We here them lock the door like a minute before 11. Then another couple comes and walks in, when he walks out he said the lady inside yelled at the other lady saying "I thought you locked the door". Right after we here them lock the door again. Mind you this is at 11:03 (when they should be open) then maybe 11:06 they finally open up. You can't lock the doors AFTER your suppose to be open!
(1)Krissy F.
My husband and I have been here plenty of times since moving to the island! It is your typical Buffalo Wild Wings with the exception that it is a bit pricier than the ones I'm familiar with where I am from in Texas. That is to be expected though on the island since everything has to be shipped in! It gets pretty crowded here especially on game days. If you do not go super early on game days you will not get a seat. I'm talking early.... like standing outside the door before they open early! It gets ridiculous! People sit and never leave until after the games/fights are over of course because they came to watch the game/fight so you are stuck having to stand along the walls and hope someone leaves or wait till the fight/game is over and people begin to leave. Definitely isn't a place I would go on a fight night or Sunday game day unless you plan to get there when they open. To crazy and packed for me lol. They do take a while to get your orders out but it isn't to bad because you can watch one of the hundreds of televisions on the wall while you wait! The wings are amazing though and it's a great place to go to get your hot wing fix! I totally recommend the spicy garlic wings! By far my favorite flavor ever! They are pretty spicy though! I love spicy! The fried pickles are yummy also! I didn't care for the pretzel bites but my husband loves them. Lots of beer choices and different wing flavors from plain, dry rub, BBQ, lemon pepper, jamming jalapeño, spicy garlic, and even saracha
(3)William W.
Whoever is in charge of this place needs to do a better job of controlling the noise level. I understand this place is a bar however, the amount of noise that was coming out of a group of people there was out of control. Also, the waiter obviously knew them and was encouraging the behavior. People were getting up and leaving because of the noise and the profanity this group was using. Another thing, there were 5 workers whose sole job seemed to be standing at the door area. The entire time we were there, all they did was stand there and talk. No one working. Now lets get to the food. I ordered something pretty basic and for the price it was good. My GF ordered the create your own burger and it was horrible. The meat that was used was some type of pre-made patty and the things she asked for, were not on the burger. Maybe one of the 5 people just standing at the door should go to the kitchen to make sure simple orders are correct. This is obviously a place for locals and by locals I mean native to Hawaii. The loudness, profanity, and lazy attitude displayed there means I will not be coming back. I cannot leave this place soon enough. Don't go here if you have kids or want to enjoy a few beers while watching a game because you will not be able to hear anything and your kids will hear all types of vulgar language. Also, our waitress (Summer) was horrible. Spent the entire time playing grab ass with all of the workers.
(1)Dexter T.
Poor costumer service... sat at the table for 25min yet no servers acknowledged nor greeted us. Asked to move to anothr table...the host tells us we'd have to Wait. Decided to eat else where...first time there...nice atmosphere. .. but service speaks louder.
(1)Carli M.
Used to like Buffalo Wild Wings until they cut me off after three drinks in six hours, with an attitude. Management didn't support us but claimed it was liquor commission regulations. Lost my business...forever
(1)Kelly R.
Second time here and frankly, very disappointed. They were out of 3 items we ordered. We asked "tell us what you do have so we can order". Then it took the waitress 20 min to swipe our I.D. Card because her manager was outside smoking... Really?!
(2)D H.
I can't review the place, went tonight to check it out for the first time. They were charging a $10 cover charge to get in the door!!! (Due to a UFC Fight??) I brought my whole family to enjoy some chicken wings. I wasn't about to drop $10 per person to just get into the restaurant. Sooo weird!
(1)Berry F.
Love this place. So glad I no longer have to drive downtown to get this food. Service was good on opening day even though the place was packed. Our orders came out within 20 minutes.This place will make a ton of more money than the other site due to its close location. Will be back to this place often.
(5)Mike L.
Went there great for watching sports but the chicken waznt that great. Believe me dirty lickings chicken in aiea is better.
(1)Alice D.
Rating? Yea, a BIG FAT 0. Only giving it a 1 star because Yelp will not give them a 0. Trust me the drive to Waikiki is worth it unless you want Fraud as part of your visit First off, I will be as fair as possible. It was NBA final game and yes we were warned that the wait was 45 minutes long and that they were a little backed up in the kitchen. This was fine with us, we were going to enjoy our friends company and wait for the food before the game started. We arrived at 12pm and were not seated until 12:45pm. It took 15 minutes just for someone to take our drink orders and then an additional 15 minutes for me to get my Lemonade while everyone else was hydrated. After chatting for a while we realized that we had been sitting for over an hour and still no food. The waitress was no where around so we continued to wait. By 2:30 pm we still had no food but noticed that the table next to us who sat down an hour after us had just gotten their food. We call over that waitress and she tells us that the only thing she can think of is that our waitress didn't put in our food order until after she did her table. WAIT, WHAT? We proceed to ask for a manager who then avoids us for as long as he can. Finally. he comes over and apologizes but doesn't really seem to care and acts like we are waisting his time. He promises the food will be out within the next 10 minutes and tells us that he will not charge us for any of the food only the alcohol that we bought. It is now 3 pm and our food finally gets there. After all the frustration it really wasn't even that great and we decide to leave. We wait for another 10 minutes for the waitress to get our bill. As promised they only charge us for the Beer, which came out to $18. We pay and leave. The next day my friend calls me to tell me that they charged her bank $30. So after we left the waitress gave herself a bigger tip. Needless to say BWW was called and the manager states he will look into it. Really that's the best answer you have. Her bank told her that she should file a police report for theft and I must agree. So unless you want people changing your bill and stealing from you, I WARN YOU. DO NOT GO TO BUFFALO WILD WINGS PEARL CITY.
(1)Caleb K.
Nice ambiance.... That's about it! I have been here about 10 times or so... I keep wanting to like this place, but it is plagued with horrible service, cold food, and to be expected LONG WAITS! Take the time to drive to Honolulu (I had a much better experience at that location)!
(1)Bee M.
08/01/13 first time here, was about a 15 minute wait. Loved all the flat screens, sports for everyone! Our server was SUMMER! She was terrible. We had beers and soft drinks, which she never offered to refill. Tonight was .75 boneless wing night, so we ordered 10. Put in another order of 5 wings for another sauce, then Summer comes back and tells us we have to order 6 wings. (No explanation offered). Ordered the potato wedges, had to request sour cream. Personally jack in the box's are better. Also had onion rings, which could've been cooked more. Wings were okay, nothing spectacular. Apparently they have an interactive trivia game and wing challenge (which we didn't know anything about. There were no signs around or any servers explained anything. Five of us didn't know what was going on! Summer had such an attitude and no regard for customer service. Will not be returning ever!!
(1)Tonya S.
Horrible food, horrible service. I went to have lunch with my son and some friends today. I have been to a few BW3's on the mainland, and thought we would try this new location. After a long wait outside, we were finally seated. Our waiter was awful. Terrible personality, terrible at the simplest tasks - wasn't sure if he could get me a half sweet - half unsweet iced tea. He struggled with the math and had trouble even forming sentences. At least 4 other wait staff had to come help him out. The food was terrible. I ordered a buffalo chicken sandwich that was a dry frozen patty that was so cold the swiss cheese didn't melt. The edges were inedible and I did my best to chew around them. My friend sent her mac and cheese back because it was cold - twice. After a double microwave he brought the same paper bowl back sans one, then two bites. I expected to see a finger poke in the middle. The wings her boyfriend ordered, cold again. You have the word WING in the title, thought you could get those right. Out of ranch dressing! (there is a Sam's below the restaurant). Out of honey BBQ, and two other sauces. AT 12PM ON A FRIDAY! My female friend asked 2 different waiters for shoyu (soy sauce) for her rice and it showed up last, after everyone had finished eating - and believe it or not - it too was cold. Terrible experience for all of us, a $75 con job. After telling some people what had happened, I heard the same thing from them. Someone from the mainland better get a plane ticket to save this sinking ship. Take your money somewhere else unless you are going to just watch TV. I'm sure this place will stay open because of all the military that will keep showing up. Too bad.
(1)Hazel T.
Came here tonight for the first time. To be honestly our server was better than all the other servers I experienced with at Waikiki location. Server always checked up on us, refilled water and was super friendly. Hostess and host at the front needs to make a better expression. We were not greeted once walked in and while we were waiting they were just goofing. Food came out quick and was faster than Waikiki location also. Overall, I was satisfied :)
(4)Your M.
Where to start. I had eaten at a BWW in Sacramento and thought it was ok so decided to try the one in Pearl City for NFL opening weekend. Mind you in Hawaii, early games start here at 7am.... so dedicated sports fans are up EARLY to watch the games. Get there at 650am, 60 people are standing outside. At first I thought it was just that packed and that's the overflow..... I'm thinking "bad news". I was wrong actually. Their doors weren't open yet. They opened their doors at 7am.... kickoff is AT SEVEN AM. So we got to miss the kickoff. Strike one. Order pancakes, eggs, and bacon.... easy right? ONE HOUR AND THIRTY MINUTES LATER, I get my food. Strike two. Strike three comes seconds later..... pancakes that require a knife to cut. STRIKE THREE. Watched the remainder of the game and bounced. Wait staff was courteous but they had better be or they would have had a full scale riot on their hands..... no thank you. Better wings at the shack Kailua and their owner is an actual football fan and has his game plan refined.
(1)Shireen E.
First time ever eating at a Buffalo Wild Wings and I enjoyed the food as well as the atmosphere. This is definitely not a place to go if you're looking for a quiet evening. It's loud and alive just like a sports bar usually is. Lots of TVs so of course the first thing I asked was if they'll be opening early for College and NFL football games, since games in Hawaii kickoff before the chickens crow, and she said they would open about 15 minutes before the first game. WOOHOO! Now we have another option for Sunday games. There was a 30 minute wait if we wanted a table or we could seat ourselves in the bar/high top table area. We opted for a high top table. Our server was super nice and offered good advice and information about the menu. They have all kinds of beers as well as mixed drinks. My boyfriend opted for a beer while I got this lemonade sweet tea vodka drink (sorry don't know the name). Both of our drinks were really cold and refreshing since it was a really hot day. For our lunch we ordered fried pickles (yummy), fried mushrooms (just OK), onion rings (nice and crispy) and of course wings wings and more wings. We tried the Caribbean jerk (I usually don't like jerk chicken but I loved these. Very flavorful and not too spice), Parmesan Garlic (loved the flavoring on these. Very mild), Spicy Garlic (I didn't taste garlic at all. Still tasted good but just like regular hot wings) and Wild (this is supposed to be their second hottest wings but I didn't find it very spice. Still a good tasting wing). I know we'll be back for more wings and some football!
(4)Donna A.
Horrible experience! Terrible service. Pricey crummy food .... nothing was good in anyone's order....wings aren't even that good, sandwich was horrible, dessert a joke. Confused wait help kept coming to our table with other people's food. Bill incorrect and took forever and many attempts to correct it. Too loud. Music horrible for dining. Hate that many tvs of sports. They don't celebrate birthdays or sing. Pushing charity donation at the table and stating that the waitress has to buy every unsold charity donation each shift......that should be illegal to force an employee to donate! Unfriendly. Rude. Even the reception was unfriendly! And you wait for this! Never going back! Only giving one star because I can't leave no star! Place obviously caters to military drinkers. Definitely NOT a family place and certainly not a place to celebrate a birthday. Chaos and confusion. Was there from 5p to 8p on a Thursday.
(1)Cristina M.
My family and I have been here twice since they've opened and both experiences have been great. Maybe because we've came when it wasn't peak time but nonetheless if you know a place is going to be super busy especially with sports seasons, why complain about the wait time? Anyway, our waiters have been friendly and attentive, always refilling our drinks in a promptly manner. We like the garlic parmesan, my son enjoys the BBQ, and my husband likes the mango habanero but I think with this location is tastes much hotter than the ones we've tried at their other location. Their flavored lemonades and teas are also good. Plenty of TVs all around and more spacious than their Waikiki location.
(5)Paul R.
Great wings .. Great beer .. Good atmosphere .. Was very busy when I went in but our waitress, Ari, was nice and accommodating .. Try the Thai curry wings deceptively good!!
(4)Dane P.
This review was written by my girlfriend and posted using my account: The food is good, but over priced. The service is mostly awful. My boyfriend and I went to Buffalo Wild Wings about a month ago to order take out. We showed up at 10:57 AM being well aware that they were not open until 11. As we approached the restaurant, a line had already formed outside and the door was open. As soon as we walk in, one of the four hostesses standing around doing nothing says, "We're not open yet." Now, if there is one thing that really annoys me, it's fake nice. Just because you raise your voice an octave doesn't mean you sound any less bitchy. "I know, we just want to put in a take out order." said my boyfriend. One of the hostesses (oddly enough, the one standing away from the other three girls) was happy to take our order, and about to, until the same rude hostess cut her off and said, "No, you need to wait until 11." Already starting to feel put off, my boyfriend responded, "Umm, okay. Well, can we see a menu." To which the rude hostess very rudely responded, "There's menus outside." SO, as we're now thinking, "Whatever, it's not like we have to eat here and put up with this for another 45 minutes.." We look at the menus outside. $14 for 12 wings?! You can order 10 wings at Pizza Hut for about $8 AND they will bring it to your house. Probably without being rude too. Yeah, had the service been at least mediocre, we would have stuck around. A few weeks later.. We really wanted some Buffalo Wild Wings, so we decided to call in a take out order. Definitely a better experience over the phone, but not much better. I got the same fake, whiny, high pitched "nice" voice. The girl would only answer questions when I asked them literally. What I mean by that is: Me: What size do your wings come in? Girl: Small, Medium, and Large. (umm yeah, no shit.) Me: Okay, how many wings come in a small? Girl: Six (or twelve.. I don't remember) Me:What about a medium? Girl: Twenty. Me:How about a large? Girl: Thirty. It was like pulling teeth, and throughout this entire conversation, she cut me off constantly and acted like she was in a huge rush. In both experiences, I was made to feel like I was imposing. As always, the food was really good, but I think I'll give this location a few years to adjust to the climate.
(2)Andrew K.
I was honestly very disappointed in this Buffalo Wild Wings. I was so excited to finally come to this new one close to home, but I'd still rather go to Waikiki even though it's farther and we have to pay for parking. Buffalo Wild Wings has been one of my favorite spots since I went to the one in Waikiki. So many problems here in Waikiki, they told me they were out of iced tea and not making it any more at 12 pm, didn't give the discount with the uh ID as advertised although I told them waikiki's one gave it to me, and then even after me and my friends tried using the ID card, we were told we'd have to spend $20 minimum, and rather than combine our checks, we were given separate checks and still charged without being told ahead of time. Maybe it was just the waitress that I wasn't a huge fan of, but nonetheless, not a great experience my first time to this pearl city one. Whatever the case though, the waitress over charges me and my friends, then it comes out of her tip. Sorry bout it!
(2)Marie U.
service is really bad. go to waikiki if you want better service.
(1)Raelyn B.
I remember coming here a few times around the time it first opened. Their service wasn't great and I forgave them for that because they just opened. I remember when it was only on Tuesday when they had their wing special. I tried mango habanero and it wasn't spicy at all which was weird, it usually leaves a lingering hotness after a few bites. The size of their wings weren't comparable to Waikiki's location and neither was the amount of sauce - definitely not enough. I've been here on several occasions.. Just because with a few friends, for lunch after a group meeting and late dinner. I don't usually get the same waiter because I don't go at the same time or sit in the dining area or at the back seating where you can sit yourself. Going here and the Waikiki location I learned that it's faster to just sit yourself and find a table in the back. The wait for the dining area can get ridiculously long even if there are tables open when you put your name down. So because I don't really like to waste my time, I find a seat in the back but beware - they might not notice you. A few times it took us awhile just to get water or our drink order. I understand it would take long to take our order because it's "busy" but just as I was deciding on a final selection I don't appreciate my waiter leaving our table to speak with another table when another waiter is helping them. That turned up my fire and my deciding factor that Waikiki is my favorite location. If it wasn't for my love for buffalo wings and a closer location to where I live than I'd give them a one star. SIgh*
(2)Lapataume M.
The night we had a going away get together for one of the gals it was nice,clean,food was awesome,lava flow was mixed good,just the wait for a table was long BUT I could see why cause we stayed there from 9p till closing.
(5)Mac J.
Great service if you sit at the bar. Remember to tip the bartender. It's common courtesy for anyone sitting bar side having a meal to tip. Meals come out faster when you sit at the bar. Or at least it feels that way while having an adult beverage. 4 stars for great service at the bar and meals come quick. Tipping the bartender helped motivate their service and the drinks... sometimes poured a little heavy and once in awhile a larger glass/mug.
(4)Divina R.
I usually get extra crispy. Favorite flavor wings: garlic Parmesan, salt and vinegar.
(3)Rissy B.
Today was busy and we waited for 30 mins, we didnt mind. The waitress was nice for getting me a new glass of water after noticing somethn in my drink, and also got a discount for it.
(3)Chris T.
The service was slow and I was given ketchup packets to use instead of a ketchup bottle. Not to mention the hair I found in my sandwich. The waiter said he hoped the day would go by fast and it was too busy.y husbands wings were half covered in sauce and it took 15 min. to get his side dish. Never again!
(1)Tiffany-Nicole G.
Our experience here was nothing fancy. The wait wasn't too long because we just scouted seats in the bar area. Even our server gave average service. There is plenty of room in both seating areas and TVs everywhere. You can even watch big games or fights/matches for a $10 charge. There's also entertainment in that you can play trivia against other BWW guests. Just ask the server for a console. I love their every day specials on beer and appetizers (evening only). I recommend the following: - Fried Pickles (appetizer) - Traditional Wings (the following flavors are Nikki-approved) * Salt & Vinegar * Spicy Garlic * Asian Zing - Huckleberry Lemonade The food was great except the celery. What really irked me was the celery I was served. I uploaded a picture. Most sticks still had dirt on it! It wasn't washed properly. It was gross. I wiped some of it off with my napkin and the color was brown, black and green. EW. /: Overall, I think I'll be sticking to the Ala Moana location. Servers there are more upbeat and friendly and the celery seems to be washed properly. (:
(2)James S.
Been here twice, both times were not great, not even good. But I have come up with a way you can maximize your experience. Get bottled beer, their beers on tap taste like they don't clean their lines. It smells and tastes skunked. Order appetizers as your meal, they aren't half bad. Avoid the wings, they taste like they were frozen then thawed then frozen again then cooked frozen. Sit at the bar instead of tables. The bartenders will give you better service than the actual servers.
(2)Jodi L.
Good food... Good service... Atmosphere is up-beat and friendly. Cheesecake Bites ROCK!
(4)Jozlyn H.
So..... I'm updating my review because I've had absolutely awesome service from two of their servers.... keolu and Anne. I've been here with parties from 5-20 and they have been on it.... Service from those two servers especially with 5-20 of us with separate tabs each person .... They were always spot on and quick! Their food Is well known nationwide so I don't think I have to review on that but my favorite is the garlic Parmesan and the salt/vinegar one.... Ya weird but I like it. I'm glad they improved on service... And I'm glad I always happen to have Keolu or Anne as my server. They actually made me a regular at this place now :)
(5)Greg C.
I'm not thoroughly convinced this place is all it's advertised. Sure, lots of televisions set to sports programming. Sure, lots of buffalo wings in varying flavors. Sure, lots of sports fanatics in their Forty Niners or Seahawks jerseys. However, the wait to get in on any sports event day is way too long, the prices too high, and the portions too small. If you want sports-related atmosphere and don't care about the wait, the price, or the quantity of food, then this is for you. Perhaps I'm just getting bitter in my old age!?
(3)Maria R.
My friends and I decided to try this place out after returning from Kunia (we met with someone from Craigslist to buy something) because it was a Tuesday and we had not tried this location aside from Waikiki. Upon arriving the location, we could tell that it was a busy day since there were a lot of people loitering in the parking lot dressed in snazzy clothing..and some are well.. inebriated..we immediately assumed that eating here might not be a great idea. We were greeted by the hostess and immediately tells us that it will be a 30 minute wait for the tables. My 'breasties' and I looked at each other, which obviously meant "Hell no we are not gonna wait that long".. the hostess got the hint then suggested that we were able to seat ourselves (if we find a table). We didnt want to wait so we weaved through the dining area, dodging strollers, waitresses and drunk people... and omg let me tell you... it was HELLA STANK I THERE. The bar seating area was full and it smelled like vomit, body odor, and food. Thats a bad combo right there. We didn't find any seats so we left the establishment and decided to go to Waikiki since we were heading home in that direction. On the bright side however, BWW is a great addition to this complex because it has people flocking here, which is great for business in the complex. Many of the people who live on the Westside can actually enjoy BWW wings instead of taking a long drive across of town so that definitely saves them gas nd money. Important tip: their tuesday deals with the .75 cent wings is replaced with .80 wing tuesdays because (im assuming) of economic issues. Also if you're feeling playful then try the "trash can". Teeheee make sure you have lots of money because beer and drinks can be expensive!
(2)S B.
This is like any other BWW I'm sure. I would recommend coming on a Tuesday, but be ready for long waits in line.
(4)Stephanie L.
Horrible service and apparently this place is B.Y.O.U. (bring your own utensils)!! Ok so I've given this PC location a few tries... The first time I came was shortly after they opened so I excused them for the bad service. The second time, I came to meet friends for late night happy hour when these 18-21yo waiters were only interested in hitting on one of my friends, who looks 10yrs older than them; we did not appreciate getting dirty looks from the tables around us since they were being neglected by the servers. But my last visit totally turns me off to this place and I don't think I'll be coming back! I came here for lunch on a Monday with my cousin and we were seated promptly since it wasn't very busy. After our waiter came by with our drinks, we didn't see him again for another half hour to take our order. We ordered the small portion of wings, the chop salad w/o cranberries, and a flatbread. Pretty simple items, right? Well it took another half hour before our food was brought to us. I noticed that my salad had cranberries on it, but no big deal cuz I'll just pick them out and I didn't mention it as they set our food down. Then as soon as the waiters leave, I realize we didn't get any utensils or napkins. I waited a few minutes and tried to wave someone down unsuccessfully, so I eventually dug out some wooden chopsticks from my purse to eat my salad. Only towards the end of the meal did someone come to check on us, at that point I was able to ask for napkins, and to-go boxes because I just wanted to get the heck out of there! I haven't been to the Waikiki BWW, but I highly recommend avoiding this Pearl City location!!
(1)Ashley T.
Horrible! Just plain horrible take out food! Its like they don't give a crap about the take out food because we're not "tipping" customers I guess!? Ordered 6 medium traditional wings to go and they barely had sauce on them. I couldn't even tell that there was any sauce at all! Then I ordered a side of coleslaw for my boyfriends honey BBQ wings and they gave me a tiny thing of coleslaw in the container that they put the sauce in! I couldn't believe it when I got home! When you dine in they give you a nice bowl of it. And I specifically said a side of coleslaw the big one. I always eat in and they are pretty decent most of the time as long as you don't go during their busy hours. But it wasn't even busy when I ordered it and picked it up. She said it was going to be done in 10-15 minutes which it was, and that's about the only positive thing I have to say about this take out order. But it could be because they hardly put any time into the order itself that it came out on time. I will never order take out from them again. I'm debating about coming back to dine in as well now.
(1)Raquel B.
Absolutely love coming here and eating those delicious wings. Went there last night with my family and it was amazing. Yes this is a chained restaurant, but I don't mind as long as the food is awesome and it was. I don't have a single complaint other than the menu being very limited, wish they had more options for the entrees, but it is bar food after all. So yesterday we tried the onion rings for the first time, sooo good! We also had our favorite appetizer: spinach artichoke dip. For the wings we had a large order (comes with 24) we decided to do boneless (6 Asian Zing, Spicy garlic and our favorite Parmesan garlic)...finger licking good.
(4)Zee A.
Went on a Thursday evening about 7pm and the hostess said it would be a 45 minute wait. We were called on at the 45 minute mark at taken to our seats. We were promptly greeted by our server Ryan. Ryan was friendly, knowledgable and attentive to our needs and of course the food was delicious. Thank you Ryan!
(5)Chanel V.
Been to Buffalo Wild Wings a lot of times. I forget to check in but everyone knows that they have the BEST wings EVER! Although they are usually pretty busy and the waits are pretty long. It's always worth the wait, Tuesday's are now 80 cents wings and Thursday's are 80 cents boneless wings. But overall love their wings.
(5)Deloney D.
Came on 29 August for a lunchtime birthday celebration. Everything tastes like the person in the kitchen was rationing out flavor for later. The salt and vinegar fries were cooked just right but too lightly flavored and every flavor of wings was visibly missing flavoring. I have been to this location 3 other times and am disappointed at the inconsistency with the standard and the "stinginess" that we experienced today.
(2)Jessica M.
I went with one friend. Right when we walked through the doors the horrible mildew/rotten smell of the place hit us. We should have walked out then and there. As we walk in the waitress tells us, "You can choose to sit at the bar or sit at a table". She seemed very demanding, no welcome greeting at all. I said, "A table". She talked to another waitress. And then said, "follow me". Anyways she was looking back at the other waitress. They said something in confusion, the other waitress said, "No". Anyways she ended up directing us to a table. Seemed like a dirty place...lots of empty tables with dirty dishes just piled up, paper towels on the floor. Right when we were seated a male waiter comes by and asks what we want to drink. And I asked him about a coupon I got online that was sent by Buffalo Wild Wings. The waiter told me I needed that restaurant's email address to send a copy of the coupon to get the discount, and that he would ask the manager for the address. ?!! I've never heard such a thing. Later the waitress came by and took our order. I told her it was my birthday and asked if I got any specials. She said, "No, unfortunately there are no specials for birthdays, everyday here is like a special birthday." ?!?! RUDE! She didn't even fake a smile, and say Happy Birthday!. I've never been to a restaurant, where the waitress does not do that. How much effort does that really take? That is part of their job...being welcoming! When the food finally came, it was gross salty and saggy. There was also no carrots or celery. I always remember that coming with wings. The cheese curds were eww...dry. And the mushrooms were way too breaded. The male waiter never came back with the information about the coupon. So I decided to hand it over to the female waitress, and she was able to process it...after standing there for forever looking over it...like it was a fake. It was only for a free appetizer, and we didn't even eat all the nasty cheese curds. Overall this was not a good experience. I will never come back here. And it is a shame, I don't think I will give another Buffalo Wild Wings a chance. The staff is very rude, and none of them had a smile on their face...not even a fake smile. I walked past a group of waitresses/waiters by the restroom. They were standing around the register looking board and not wanting to be there.
(2)Jenn Y.
Poor customer service very slow Cramp I came here with my family and they only gave half my order. They said they will bring a booster for my baby but they gave it to another family. The sauce on the wing was very little. The waitress apologies for the kitchen being slow but she didn't even refill our drinks!!!
(1)Ghae C.
Its a great place to hang out. I was expecting a long line since i went there on a friday but were able to sit in around 30 mins. Although, the problem was our food took longer to be served than the people around us who just go there. I mean, i only ordered a small boneless chicken. Other than that, great ambiance and employees.
(4)Alysha B.
George was such a lovely waiter. Hope to have him next time i come here food and drinks were good too!
(5)Ashley M.
Who doesn't love BWW?! So glad they opened up a location on the west side, that way we don't have to drive ALL the way to Waikiki just for some wings. Located right next to the Regal theaters in Pearl Highlands, and it's loaded with LOTS of parking. I personally like to park on the second floor cause sometimes it's a lot easier to find parking down there, then catching the escallator right on up. For some reason, like everyone else, we always come here on a Tuesday night & it's always busy, especially if you got a group of friends like mine...we always have 10+ in our party so our wait can sometimes go for a good 2 hours. My favorite? Their garlic roasted mushrooms for appetizer, and their garlic parm wings!! I like to eat my wings with a side of rice, but sometimes it's mushy and it kinda disappoints me, cause I'm quite picky with how my rice is cooked. Customer service is usually awesome, especially with us having such a big party, but of course, we have to realize Tuesdays are one of their busiest days, so we have to be compassionate towards them, if the customer service isn't.
(4)Azadeh K.
First time coming here due to one of my wife's best friend for buying us a gift card to Buffalo Wild Wings for Christmas (& we decided from all days that today would be a perfect day to use it! Ha!) Located in the Pearl Highlands Shopping Center (next to the Pearl Highlands Movie Theaters) the sign is pretty huge, it's kind of hard not to spot it lol It's super spacious on the inside (which I have never realized how big the area was!) I like how they separate the bar area with the dining, but you can seat either sides even if you have kids or whatnot (we went during the day and on a Weds) so we decided to sit at the bar center (high chairs location they call it) you pretty much don't need a hostess to sit you down, you take your happy butt at the end of the area and place yourself wherever you want to sit (which is good, I basically don't mind) there are TV's In every corner of the wall that no matter where you were sitting you pretty much had a good seat to watch any of the sports that were on! As we were seated our waiter Gavin greeted us & introduced himself, he was extremely professional & super friendly, asking if this was our first time experiencing at Buffalo Wild Wings (this was my first in Oahu & this was my wife's first time ever!) so he was super cool to go over the menu with us & what his preferences were on each section of the menu (appetizers, main dish, desert, beer) & the special of the day (Wednesday Special was cold draft beer for $3.99) so I was extremely impressed with how he handled everything in a professional manner, he was definitely the best! Okay! Now let's talk about food! Appetizers - we decided to get "Artichoke Dip" that Gavin our waiter recommended! It was super delicious! Goey and hot served Artichoke dip with awesome warm hot and ready to eat pita chips (seems as if they make they're own) and side of celery, carrots & bell peppers (which I loved) it was super good, that a part of me just wish it was a never ending appetizer lol Main Dish - we decided to share the "Large" chicken wings (wet style) and we had 4 wet ingredients we could use, so my wife chose 1. Parmesan Garlic Wings -Super delicious and succulent good! One of my favorites! Not at all spicy & the flavors of Parmesan and Garlic explodes your taste buds! 2. Spicy Garlic - it's was okay, never really tasted the garlic but if wasn't really as hot as I thought it would be. I chose for the last two were: 3. Thai Curry Wings - pretty spicy but not overbearing heat, super super delicious! Also one of my favorites! It gives you that Thai Curry taste that gives you a heat kick at the end! (Not too bad but enough for your taste buds to appreciate the heat!) extremely ono! 4. Asian Zing! - not spicy, has that Asian twang to the taste! A bit too saucy for my taste but was okay, not a favorite but wasn't bad as well, so it's a must try if your curious about it (; && yes we had to have a desert so we ordered something small and got the fried cheesecake balls which were delicious!! Wish the portion wasn't so small (should've gotten the desert nachos but oh well lol) it was goey melt on the inside with a side serve caramel sauce to dip into! If it was served with vanilla ice cream would've been great, but it was too sweet for me even though I enjoyed it! My wife on the other hand, loved it lol I would have made it 5 star, but we eventually waited a really long time for our chicken wings to come..like almost 1/2 and hour, & our server got busy, we waited a bit to get our check, but overall he was still awesome regardless!!! Donated $5 to the Special Needs Olympics HAWAII (yes it's funded in Hawaii for our Special Needs Children of Hawaii) so please donate! My son is special needs (Down syndrome) and he is an amazing kid who participates! So it touched my heart that Buffalo Wild Wings teamed up to help raise money!! Definitely will be back here again! Oh & when you receive your receipt & do a survey, you get a $5 off on your next meal you visit!!!!! So great deal there as well!! Happy Eats Yelpers!!!!
(4)Lesley S.
Every once in awhile I get the craving for some B-Dubs. I get annoyed with them here on island because every time we come for a limited time sauce they are out. I'm chalking it up as an islandism. Limited quantities sent here. I'm super happy we have one here. Their sauces are the best and it's even better you can take them home. Spicy garlic, medium, and jammin' jalapeño are the best!! They also carry specials at Christmas if you buy a gift card you get a bonus card for yourself to use in January. SCORE. I don't dine in as much here because we have the Sunday Ticket at home and a 4 year old. It's just not as fun anymore. Parking is hit or miss here. It really depends a lot on the theater and how busy they are.
(4)Brandy W.
I do not understand why this place is so popular. Honestly. There are local spots with MUCH better wings than here. There are local spots that are MUCH better to watch sports than here. Yet, when someone's throwing a party on the pearl city side, it SOMEHOW ends up at BWW. Because of its popularity, the wait is ridiculous. Once when we came during a football game, they told us the wait was 3 hours.... and people were waiting! Seriously?! We've only gone when it's pretty much empty on a women's softball game day.... that's the only time it's empty. However you would never know that the place was empty judging by how poor the service was. We spent the better part of an hour waiting for our lunch specials. Since it's a lunch special, isn't it geared towards those on their lunch breaks? Sooo.... it shouldn't take an hour to get a salad and a few wings, right? Wings that you're supposed to specialize in?! Don't even get me started on the wings. They are mediocre at best. They tasted crispy as a majority breading, not a ton of chicken meat. Really there is nothing good about this place... except everyone else loves it.
(2)Jeffrey A.
Until they get the AC fixed it is not worth going. It's hot here for at least the last month.
(1)Krysten I.
This BWW in Pearl Highlands is definitely a better experience overall than it's Waikiki counterpart. I didn't like the BWW in waikiki at all, but I was craving wings and convinced a friend to drive out to Pearl city with me. The traffic was absolutely terrible, so I don't think I will be going again during rush hour traffic. BWW is super popular, especially with all the military in the surrounding areas. It's quite obvious who the locals are and who the military personnel are, but who cares, right? When we went for diner on a Friday night, there was a huge wait for the dining area, but we decided to go into the bar area, which is almost as big and waited only I a few minutes for a table to open up. My only complaint was that the menus were SOOOO sticky. Like they had never ever cleaned them. I seriously had to try to turn the page in the drink menu. It was disgusting. We decided on a medium size of wings (you get to choose 3 different sauces!) and a basket of fries. We tried the asian zing, honey bbq and garlic Parmesan. My favorite was the asian zing. Nom nom nom. It also came with carrots and celery!! Service was pretty good. It's definitely expensive, but they have to pay for all those TVs and electricity use somehow. There are even TVs in the bathrooms. The atmosphere is nice though: high ceilings and bright lights.
(4)Dan N.
Horrible service! Always takes more than an hour for overpriced food. Today our food came 50 minutes after ordering and was cold, we didn't have silverware and asked a server passing for some who said he was too busy and asked who our server was. The only thing this place does right is drinks. Worst BWW I've been to!
(1)Chris G.
Let's start with the important questions: 1) do you like chicken wings? 2) do you like beer? 3) do you like sports? If you say 'yes' to all 3, you need to at least give BWW a try. For the best experience, I recommend going to BWW if it's lunch time and a weekday, it otherwise gets crowded, but that is also part of the fun - people watching. I liked the servers at BWW, friendly and good knowledge around the menu. The server I had always came with a smile on her face, and did a good job of checking up on me. I had the wings (big surprise) and I tried a variety of their sauces, and preperation styles. I've had better wings, but these were still good. Cheers to the variety of beers, not an amazing selection, but certainly adequate. BWW is worth the experience, especially if it's an NFL Sunday, the bar has a tons of televisions to make your game day experience one to remember.
(3)Rachel K.
Never have great service here. always takes forever for the food to come out But usually I'm willing to sacrifice that for the fried pickles and bones less honey bbq wings Beware, if from the mainland, they DO NOT have the same menu ( sadly). They don't even have half of the most popular things on the menu here in hawaii that they do on the mainland.
(3)Christian M.
Got corner seats of the bar to watch the Blackhawks Ducks game.. Our bartender Kelly was great. No complaints there. Only gripe was the fact that the entire bar area smelled like a men's locker room. Couldn't believe the smell. Granted we dealt with it the entire game. Other than the god awful smell it was like any other BWW you can imagine. Food drinks and a shit ton of TVs.
(3)Morgan M.
First let me start off by saying that I have 10 years of restaurant experience and am quite understanding about most situations because I've been there myself. That being said, this place is seriously the worst. The first time we came here it was not even busy and they got my order wrong, which is always annoying. Next time we ordered wings for the super bowl. We called ahead a few days in advance, get there about 30 min before the game to pick up, end up waiting until the end of the first quarter only to find out they don't have our order. Ok so we cancel it and get a refund and leave. That was very frustrating because they kept saying just a few more min for over an hour and then never delivered. On top of that the manager was very rude to all of the customers waiting and even got in an argument with one lady. That super bowl was over a year ago and today we decided to go back. Not because we wanted to really, but because we were in the area and starving. Big mistake. It was about 3:30 on a Saturday and not too busy. Of course they were out of the first two things we ordered; a beer and a mac and cheese. Then we wait about 30 min for 2 burgers only to find out they lost the ticket or whatever so they were never made. Ok. Then we get a free appetizer and our food paid for after we wait forever, and while that's fine, it is so obvious that everyone that works here just does not care and hates their job. The food is very meh and the staff are so miserable that we will definitely not be going there again. I'd rather drive all the way home than stop to eat here. No wonder they are always hiring. Don't bother with this place.
(1)Roxy W.
UFC Fight Event You have to pay for wristbands to be here during the event. The notice they posted on the outside of the building said if you are just dining that you do not have to pay the $10 wristbands as long as you leave by 3pm. My family and I just wanted to eat a late lunch and were told we have to pay to get in. I mention that we plan to eat and leave and will leave before 3pm. (Remember, the flyer said diners can eat until 3pm without buying wristbands.) We aren't interested in watching the fight. The hostess said we would have to still pay for the wristbands since she "thinks" we wouldn't get out by 3pm. So we left! My husband and I loved this place and now it looks like you lost two customers.
(1)Mei G.
Went after the movies for my daughter's 11th birthday. We were seated after 25 minutes, but food did not come for another 35 minutes seriously? 35 minutes for 2 kids' meal and nachos? Also, they don't do anything for birthdays unlike D&Bs. To top of off, my birthday girl slipped and fell on her back in the restroom due to water on the floor. I don't get the hype about this place, a glorified sports bar. Once was enough.
(1)Sakura N.
Second time coming here and we had to wait an hour to get our food both times.
(1)Rissa K.
If you are in the mood for wings then come here on Tuesdays for 75 cent wings! The wings here are tasty and they also have yummy sides like cole slaw and mac and cheese. The deep fried mushrooms was pretty yummy too! Everything tastes good with side order of ranch sauce! This place can get bit noisy though but other than that fun place to come with group of friends.
(3)Frank G.
The kids and I love Buffalo Wild Wings. We've only been to BWW in Colorado and to the one in Pearl City here on Oahu but we've always enjoyed ourselves. For me, the selection of beers is great. Lately, I've been drinking their Game Changer draft beer. I understand that it was crafted for BWW by Redhook. It's a very nice ale: light and very smooth. My younger kids love the honey bbq wings. Even though they are a little spicy, they can't seem to get enough of them. My son and I like to try different wings from the menu when we go. It's nice that they have a selection of around 20 different flavors. We always enjoy the Buffalo seasoning, which is a dry-rub as opposed to a sauce. It's hot but very flavorful. Another favorite is the Mango Habanero. It's got a little more heat than the Buffalo but a nice sweetness that mellows it. Although neither I nor any of my immediate family members are sports fanatics, we've enjoyed the plentitude of wide-screen TVs at BWW. One of things that I've enjoyed is that they have the TVs tuned to several different channels (we've been to some places that have 3 or 4 TVs and they were all set to the same event). It's nice to see some of the things that are less common to view in Hawaii like hockey. Finally, we've always enjoyed the staff at this BWW. I'm sure that they are hired for their outgoing personalities because they have always been able to get both me and the kids smiling. BWW is not the cheapest place to take the family out to dinner but we keep going back because the food is good, the service is fun and the beer is cold!
(5)Misty P.
This place is just okay for a quick stop for food, but come football Sundays this place is pretty awesome. We've been making this our place so far for Sunday football. It gets crowded so you got to be lucky to get a seat. It's good for groups and it's first come first serve so you can lock a television in with what team you want to see play with the server. We locked in the Patriots game and the Dallas game after so that was pretty cool! They have a special Sunday football breakfast menu and you can order the regular wings and all that stuff. Tons of different beers, and for the non alcohol drinkers...lots of different soft drinks and iced teas. Stayed until the 1025am game was over at about 2pm and I only spent $38.00 with a 20% tip. The service is okay, it's not that slow, but not that quick. You do have to understand though that the place is packed with people. The drinks came quick enough. Can't complain. Good atmosphere with everyone sporting their favorite team's jersey.
(4)Perla E.
If I could give this place no stars I would. I always looked forward to coming here after work or a long day. Today I sat at the bar and I was ignored with the rest of the party I was in. The employees were just talking awful about their tables by the other side of the well. The blonde bartender didn't greet us at all she just threw her coasters in front of us. No smile, no how are you. She was yelling and complaining to her coworkers. Took our menu right from underneath our food while we were eating. The manager was doing her job the entire time. All she did was drink out of her hydro flask and give people an attitude. I'm not surprised she didn't have a name tag cause that way no one can direct to her in a bad review. I hardly ever give bad yelp reviews because working in a restaurant industry I know how harsh people can be on here but I have never been treated so rude in an establishment before.
(1)Julia A.
I got my little buzzer thing and took a seat outside. The wait was about 20-30 minutes and I was told about 20 so not bad. As I sat outside I decided to check yelp and the reviews. I noticed the really low rating and immediately regretted suggesting this BWW to meet a friend for dinner. I wasn't sure what to expect but based on the negative reviews I guess I should have received really bad and slow customer service with attitude and mediocre cold food. We didn't get any of these. Our server, JORDAN, was amazing! She was super attentive and made sure she came to the table in a timely manner (even though we had to send her off 2 times because we kept talking). She always came back and made sure we had everything we needed. The food came out piping hot and fairly quick. We really didn't have to wait long at all. I've been to other BWWs around the mainland so they didn't really have anything extraordinary, except for the Longboard Lager (which I will always drink when I am in Hawaii). I'm not saying your experience happened because of A or B but I will say that my experience was great and had a whole bunch to do with the great customer service provided by our (not even 21 year old) server. Super crowded but glad it's in PHC. The center definitely needed something like BWWs. It's a great place to hang out, talk to friends and relax.
(4)Marianna T.
Really guys? Okay, I love this place. Came in yesterday after Senior Portraits, seated by Ash (who's one of my coaches) and was served my Jameson! He was so nice, anyway. My boyfriend ordered a Burger, my mom ordered the Nachos and I wanted to do the Blazin Challenge. He couldn't believe it, and was very shocked. The food came out in 10 minutes, and he went over the rules. I already knew what to do since I researched it and dived right in. finished it in 2 minutes and 30 seconds. According to my boyfriend and mom he ran and told his co-workers. It drew a bit of attention to our table but that's okay! Sadly, they don't give out shirts or anything saying you completed the challenge (which explains the 4 stars instead of 5) but the food is still amazing and the people are wonderful. Keep it up !
(4)Missy T.
Large space, multiple flat screens good for sporting events or other big televised things. If there's a line you can leave your name with the hostess and they'll call you when your table is ready. The wait staff will give you an obscene amount of napkins if you ask. Those are all of the good things I have to say about Buffalo Wild Wings. My visit was on a Tuesday so they were doing their special price for wings. Friend and I each put in our drink and wing orders and began what would go down in the history books as The Great Wing Wait. After about 20 mins, two of the saddest little baskets of wings were brought out; mine were something akin to breaded packing peanuts in sodium sauce. Our waitress was pleasant, but after we put in our orders she made like a tree and stayed in one place for hundred of years providing shelter and food for a world of organisms that weren't my friend or I. We had finished our food and still not received our drinks or any water refills since before our food arrived. Our drinks eventually came with the check, and were placed on our teeny table full of unbussed dishes. The lack luster food and absent service have put BWW on my no-go list, although if you're a sports fan I'm sure it'd be a great place to watch and get your drink on.
(1)Johnelle P.
Jeff, my ladylove and I came here yesterday for our (Abira and mine) first time. Every time I've passed BWW it was always packed and people waiting outside the door. Luckily that wasn't the case with our visit. It was kinda empty. We had a waiter named Travis, who was an absolute sweetheart. He was very informative and attentive. He let us try some of the sauces before hand (BTW, Blazin' sauce is delicious and I think I'm going to try the challenge next time!) My daughter had the mini corn dogs with fruit cup and fruit punch. I had 12 pieces, half Hot BBQ and the other half Carribean Jerk. I like both of them but I really love the Carribean Jerk more. It has that subtle sweetness with a little kick that I am just hooked on. Fountain drinks are unlimited and I made sure I took advantage of that LOL (such a fatgirl :P) We tried the Cinnamon Squares thing. It was okay, I just wasn't expecting it to be a small portion. For 12 wings, a Heineken, a kids meal, a drink, and dessert our total came out to around 40 bucks? I think. All in all, everything was great! The only thing I can say is be sure you're not in a rush to go anywhere because it took a little while for the chicken to come out (good things come to those who wait! LOL) I recommend coming daytime on an odd day like Tuesday or something lol Definitely going to be going back! Carribean Jerk calls me!
(4)Angela B.
It's a shame because the only thing I'm going to complain about is the terrible service my friend and I received. Because we are young(er) girls we were ignored for the most part, and our server was completely incompetent. Our bill total was 54.16 I gave her $40 and told her cash first and to put the rest on my card plus a 20% tip making it $70.00. Instead of charging me a total of $70 she took my $40 AND charged my card $70. She disappeared and I waited five minutes for her to return but I had to bother another server to get her attention. When I told her it was supposed to be $70 total including the $40 cash she scoffed and got the manager who deleted the payment and ran my card three more times. I got so aggravated because she should've just given me my $40 back instead of running my card so many times. I would go back if they hire more competent servers. Who assumes that they will receive a $52 tip on a $54 bill? I felt insulted that my 20% tip wasn't enough for her. Food and hosts were great.
(1)Cedric T.
Always come here after work.great service and great food.i come on Tuesdays when its busy and still have a little wait time. Our server Reggie was very tentative and prompt on our food order. Will definitely recommend this place for after hour functions.
(5)Ram K.
Ordered take-out after watching a movie on a Saturday afternoon. This place gets pretty busy, people were waiting outside to get in. My gf put in our order. We waited around 20-30 minutes any longer would've been unacceptable. Got home with our parmesan garlic, lemon pepper and buffalo style wings. All were good, my gf was told the lemon pepper was a big seller I can see why. Very tasty. Next time we'll dine in. According to the other reviews dining in is where the ratings drop. Hopefully it has gotten better because we really like their wings.
(4)Debbie L.
This Buffalo Wild Wings is a LOT nicer than the Waikiki location. There are tons of television screens as well as projectors! Service was good and so was the food. The only reason why I am giving them 3 stars is because for some reason, we had a gnat problem at our table. I kept on finding gnats stuck in my ranch sauce and floating in my beer! It was a disappointment but I didn't bother to ask for another beer :( On a brighter note, I love the ambience of this location and would definitely love to come here to watch football games! Waikiki needs to do some renovations at their location.
(3)Venecia H.
Three minority women=less than pleasurable experience! Ive worked in the restaurant business, so I know how it goes when servers want to pick and choose their tables based solely on the appearance of the costumer.. With that being said, my friends and I were not the ideal table. 1. We sat in the lobby, while we two groups of people who came in after us, went to their tables before us. Our hostess had no empathy, and didn't even bother to explain what was happening. 2. After we complained about the issue she said "Well I only have a table for five, and I can't seat three people at a table of five." Clearly she can't do math... Before then she only had a table for two.. 3. Our server stood in the lobby watching us, and laughing with the hostess (possibly hoping for us to disappear, or for someone else to serve us) Unfortunately, she ended up having to deal with us. 4. There were fruit flies flying around my food. One got stuck on my chicken before I could take a bite. I sent my food back to the kitchen, and my server gave it back to me and told me to "snack on it while I wait for a new batch" (WTF?) 5. The manager insisted on inspecting my food to find the food fly. Once he found it, he said "Oh!" and then offered to give me free desert... Overall, this place is awful... I would just avoid it altogether. It is obvious that the staff is not empathetic nor do they cater to the costumer. I was honestly expecting better from BWW, but after I met the manager I can honestly understand why things went the way they did. If you're looking for a great place to dine with a few friends, then this is not the place to go. BUT If you're looking for a club like atmosphere, expensive drinks, and medicore service, by all means knock yourself out! P.S I still can't forget about the worker combing through his long hair with his fingers at the takeout counter...obviously he's going to need some retraining.
(1)Jaime A.
Very poor costumer service The food was cold! The waitress forgot the sauce! When we ask her for the sauce she said they were out!! Then later on she brought it to our table. Very disappointed! Better go to the Waikiki location.
(1)Sharee M.
Ordered takeout from here today. Ordered a burger with cheddar jack cheese, onion ring, tomato, and pulled pork on it. Got home and realized they gave me a burger with tortilla chips, jalapeños, and a spicy cheese topping. I don't like spicy food so I'm out of luck. I live in Kaneohe so it's definitely not worth driving all the way back to get it replaced. Won't be eating here again.
(1)Joe B.
Or waitress Brittainy, is one of the worst waitresses I've ever had. When a waitresses doesn't even know enough to ask if we need anything or how everything is, when she comes to the table, she's definitely needs to be in a different career. Either that or Buffalo Wild Wings doesn't know how to train their staff! There were multiple occasions when our beers were empty for 10 minutes. Ridiculous!!!
(1)Chelsey N.
Bdubs, why so expensive. I find it really hard to come to bww and face the hiking prices and average wings. I mean how gourmet can buffalo wings get? The drinks are of course steep as is any bar, but I really don't get the appeal. I guess it's just a good place to watch games, since there are at least five million tvs around the restaurant. But I would much rather go somewhere without the hour wait and subpar service.
(3)Kristy N.
This is my forth time coming. The first three visits were decent with adequate service and food. Coming here when there's a UFC fight is IMPOSSIBLE! Come early if possible. I am wiring this review for my most recent visit. I came with a girl friend and met up with her boyfriend and his friends for some drinks and pupus on a Wednesday night. It wasn't crowded but seats were still limited. The service was slower than desired. Our drinks took awhile. I know we didn't ask for water but I think waters are usually the first thing that should be brought to the table especially if the party is ordering food. Waters did come but not for everyone. I felt she was only helping the male customers. I could be making assumptions but non verbal communication is interpretated by the receivers perspective. We didn't stay long but I wish the service was a little more proactive rather than reactive.
(2)Khaila S.
Terrible, terrible service. On previous visits we've experienced bad service and because of that we don't ever come back to dine in. So whenever we are in the mood for wings, like tonight, we call in an order to take out. And still, terrible service. I work in the service industry and I am disappointed. We walked up to an empty podium and made our way to the desk where you pick up take out orders, stood there for about 5 minutes and two employees a server and a host made eye contact with us and didn't say anything or ask if we've been helped. Nothing. The server walked away and the host just stood behind his podium. After another few minutes of just standing there a manager, I assume since he was not wearing a jersey and was wearing a collared shirt, comes out from the kitchen and asks if we've been helped. Goes back to the kitchen and says someone is bagging it up for us and leaves out the front door. Wow. Okay. The only reason I give them a 2 is because of the traditional wings. Pretty much the only place you can get them on this side of the island. Other than that I HATE going there.
(2)Chy W.
My boyfriend and I been coming here lately, he loves it.. I enjoy it sometimes. I feel like there food always changes some days tastes fresh other days bland. But again we come here for the sport screens haha. Service is always on point tho lol
(4)Ashley D.
I have been here about four times since they have opened and when I have eaten here(actually sat down and ate), service was great. Food was great. No problems. That is until today. I called our order for take out, my bf and I were craving the cheeseburger slammers and mozzarella sticks. So we called in our order, guy taking the order might have been new or didn't know the menu well but overall he was friendly. Maybe two minutes later, I received a phone call back from them, the girl on the phone asked if I wanted to do the lunch specials instead of the regular orders, so I was like that's fine whatever, she's trying to save me money so yeah ok. (Now, had I known that getting lunch specials meant my food would be crap and would not be at all what I ordered, I would have just payed the full price for our slammers). Bf went, picked up the food, got home, and HOLY CRAP! I have seriously seen better looking presentations of burgers at McDonald's! First off, they didn't punch in my mozzarella sticks that I was craving so I didn't get them. Then my "cheeseburger slammers" had no cheese. The patty was so disgusting and cold and the buns were soggy and just absolutely terrible. I mean..yuck! My bf got the pulled pork slammers which were equally as horrible. He wanted hot bbq sauce on them and it didn't have any sauce. My grandmothers pulled pork sandwich turned out to be pulled pork slammers. So they got the whole order wrong for her food. The wings my bf and grandma got were good. But come on, they are kind of obligated to get wings right, it is Buffalo Wild Wings...aka wings, but that's not saying much. All in all, terrible and absolutely horrible experience here. I guess when you order take out they don't care at all if its correct or not, considering if you are like most people and like me, you won't check it until you get home. I gave them two stars because one is for shitty food and presentation for take out orders but they deserve another star for all the other times I have been here and they are awesome. I would much rather drive out of my way to get better tasting food, then drive up the road and get crappy food. By reading other reviews, I can see that I am not alone in terms of service, and I would hope the managers or some kind supervisor would read these yelp reviews and use it to help train and educate their staff. But if they don't give a damn to take a look and try and better the experience for their customers, then I don't give a f*** about posting a negative review, especially after the crappy take out experience I had today.
(2)Kenn D.
Just to get in took 1hrs when they said 30mins food took long time to come and dessert took longer 45mins for it to come out. I will never again go there waste of time. They was fast for the bill lol. Mo ey hungery asses.
(1)Nyla A.
First time eating here and it was great. Our server Travis was awesome, we sat in the back where tables are self seating didn't have to wait too long. We ordered a sampler which was onolicious. We could hardly eat our meal. A bit noisy but what do you expect it's a sports bar and grill. So many TV's didn't know which one everyone was watching and cheering for. Overall it was great and the service was impeccable. Will be back
(5)Wes J.
Let's start off with the negatives. They're way, way over priced. Quality of food is par. Boneless chicken wings were just ok. Their ratio of breadedness to chicken wasn't right, way to much breading, and they were left in the frier a bit to long. Waitress was nice but didn't seem to care. No smile and no exceptional service. Normally people complain about food taking to long to come out, this was the exact opposite for me. How can we order so much food, and have it all come out in less than 5 minutes? No way it can be fresh, certainly not cooked to order. I'm assuming they probably make most items in larger quantities to divvy out to multiple orders. My wings came out super hot, not spicy but temperature wise, leaves me wondering if they were microwaved. French fries with cheese and bacon were definitely nuked, you can tell by how the shredded cheese was melted. Ok, the good. We were greeted with a big smile when we entered. We were seated quickly and our waitress took our drink orders quickly and kept them filled throughout our meal. Deep fried mushrooms were tasty and so were the two sauces my boneless wings were tossed in. The restaurant and bathrooms were clean. Plenty of TVs, probably counted 50 of them. Would I come back? Doubtful, they do offer a military discount but only for the active duty members meal, not dependents, pretty lame. If you want better wings I suggest Hooters, Not a horrible experience, just not worth the $70 I payed.
(3)Kita S.
I love fried chicken and thought I was in for a treat. I went there for lunch and I was not to happy with the wings. They were over cooked and really dry. I wonder if this happens often.
(1)Aloha C.
Wings, fried pickles and beer are great! Service is hit and miss. 'Sometimes' it seems we have to wait longer than usual for drink refills and our checks. However other times they are spot on!
(3)Holly B.
Loud with tvs on every wall...Definitely for the younger, sport enthusiasts crowd. Thursdsys are boneless wings night for 75 cents per boneless wing with a 5 wing minimum. The garlic parmesan sauce was good but on the salty side, the wasabi sauce was HOT, and the honey bbq was tried and true! The garlic parmesan flatbread with marinara sauce added on was really good. And the huckleberry limeade was good too, plus it was bottomless! Our server made an effort to take care of us but fell short time and again, forgetting to give all of us cutlery and napkins, no water served, delays in getting us refills for our drinks, and getting our complete orders to us (bleu cheese dip came out but not the celery and carrot sticks). Overall OK food, but nothing to write home about.
(3)Jossi M.
Really bww!? I was seated at a dirty table. There was a wet spot my friend put her hand into. The entire time I'm eating there are two dirty tables next to me. It's 12:00am and not that busy. Staff are sitting down chillin while the tables remain dirty. Thank goodness I like the wings.
(1)Kris O.
When I imagine the ultimate man cave, I immediately think of a space filled with numerous flat screen TVs simultaneously broadcasting numerous sports games + manly TV shows: The League, Dirty Jobs, The Walking Dead, etc. + iced cold adult beverages & an endless supply of chicken wings. Insert Buffalo Wild Wings as the answer to the ultimate man cave. Recently, I went to Buffalo Wild Wings located in Pearl Highlands Center for a family dinner & I was surprised by the hour long wait for a Sunday night. When we finally sat down, I was overwhelmed by the 30 gigantic flat screen TVs plastered around the dining area; I have no idea how anyone is able to focus on what's going on (is this what it looks like when I jump back & forth to my social networks & email accounts?). While sharing a nice family dinner, there was a nearby table with two customers participating in "The Blazin' Wing Challenge." Participants have 6 minutes to consume 12 chicken wings drenched in Buffalo Wild Wings hottest sauce: Blazin' (Keep away from your eyes, pets, children: The hottest sauce we got. You'd BETTER-BE-READY BLAZIN'â„¢). I felt like I walked into a frat house & you can't help but in the direction of rowdy guys screaming at their friends to demolish their wings before time runs out. If you're looking to satisfy your wings cravings, stop by your nearest Buffalo Wild Wings. Make sure you account for the lengthy wait & factor in longer waiting periods during high profile games.
(3)Lexi S.
O jennifer (our server), you was doing so well up until the very end. We usually never get upset with service, especially if its very busy. Totally understandable. But when she gave us the check and we gave her the credit card to pay, she came back with another persons check and never gave us back our credit card. We then flagged her down and told her this was not our check and we gave you our cc. Jennifer told us "no you didn't" in a matter of fact way. After explaining to her that we just did. She laughed and said "o that's right, this check was for another table". I mean i get the mistake but to rudely say no you didnt instead of "sorry about that" just rubbed us the wrong way. She came back and told us our card was still in her pocket. But the food runner that gave us our food, that tip was for you man! He accidentally dropped 1 chicken wing on his serving tray and came back with an extra 5 pcs of wings.
(2)Alicia B.
I love Buffalo Wild Wings, but this one always falls short. Based on the last 4 times I've been here, the food and service just gets worse. We waited so long recently that my food wasn't even considered warm. There was hardly anyone in the restaurant on a Saturday evening, and we still waited for forever for cold food. Unless you only want beer and to watch the sports on tv, don't bother going in.
(1)Chas A.
My friends and I came here around 11ish at night & it wasn't really busy. The wait was pretty long though, like 20-30 minutes. Anyways, our server was great! We loved his personality and he was really entertaining! He checked up on us, recommended some drinks, and always kept a smile on his face. Thanks ANDREW! :) I love their knock out punch (juicy alcohol drink). My friend ordered a li hing mui margarita which was pretty good also. Other than that, I love BWW.
(5)Aly T.
Mm went here last night (1/10) We were seated maybe around 11:30, then a little later Johnathan Trey(I think that's his name cause that's what it said on the receipt) "claimed" us. We were a little confused, but we didn't care. Anyway, everything was going pretty good until it was towards the ending. It's not even 1 yet and he just gives us our bills..not even asking if we wanted anything else or..just nothing. I mean if there's a time limit to eating, a notice saying they were closing the kitchen early, or even a notice to say that they were closing at 1 instead of 2..we didn't see it. When he went to charge my card, he didn't even come back to get my signature, so I left it on the table.. Overall, we just felt rushed..and that's not cool.
(3)Marina M.
waiter...waiter??? where are they... let me start off by saying the Menu is disgusting. Do you not wipe off menus with a wet towel or something? it should be... because it's oily and sticky. dirtiest menu i ever seen and this was the second time here and both times the menu were dirty.... Waiter was nice and knowledgeable with their product but it does not take 10min to bring a single alcohol beverage... (although the drinks were tasty) -slow service.. drinks AND food -dirty surprisingly, the restrooms were nice and clean. that's a good thing i guess. best part about this place is that the wings are delicious and even other foods!! thats another plus. i think this place can improve by hiring somebody who has experience serving.(bar side only that is) overall, it is what it is but i would still come back but hopefully the menus are clean and faster service.
(2)Trish I.
Came here for lunch today when it just opened. In the dining area, there was just one or two tables already seated. We got to order and get our drinks fairly quickly. But this is where it goes downhill. Slowly people started trickling in and started to fill the restaurant. We ordered the garlic mushrooms for apps. It was very tasty. For our main dishes, the little one got Mac and cheese, the mister got some kind of Philly prime rib sandwich with a toss salad, and I wanted to try something new and get the blackened chicken gyro sandwich with came with hummus to dip your French fries in (weird?) For being the third party to sit, we waited over twenty minutes to get our food. Then we noticed the people who came 10-15 AFTER us get their food...mind you, they only got wings..but that's not the point. Our waitress came by twice to tell us our food was coming. When it finally came, all but the Mac and Cheese came to the table. Really?! Common sense tells you to serve the kids first. I didn't realize it took 10 minutes longer to make a Mac and cheese. Ok, so on to the food: Toss salad came in long strips. Do the cooks know how to cut lettuce? Blackened chicken Gyro was alright. Tasted like Jamaican jerk chicken, a little spicy for my taste. Forgot to ask the mister how his sandwich tasted, must've been good since he ate the whole thing. Customer service: Service was good turned annoying when our waitress came to our table to check on us at least 5 times in a less than 10 minute time frame. Now I understand if I needed something it would be fine that she kept checking on us. But we didn't need anything and we were fine each and every time she checked on us. It got to the point where I just asked for our check just so she didn't need to come back (we were 3/4 done with our meal) lol All in all, our visit was so-so. Maybe I'll just stick to the wings next time and make sure I make it a point to tell the waitress to bring the kids meals first :)
(3)Manae H.
My ratings aren't going to matter because people will still go there. If you get a side of fries, expect to pay $4 for a handful of cold ones. When you order wings, they will be bone dry unless you ask for extra wet. You will then possibly get minimal sauce. Always have bad experiences with their to go service
(1)Luis R.
10 percent military discount. I believe this place taste better than the bdubs downtown and the wings are bigger. Had no problems this visit and the server Jocelyn was great and took care of us. Wings and beer not much to write on. Four stars because this place has gotten expensive. The best time to go is during lunch (1100 - 1400) as the specials are way worth the price: wings, fries, celery, ranch and a coke for less than 10 bucks. You can't beat that.
(4)Leah P.
Came here on a Tuesday night at around 9pm. I wasn't surprised there was a wait because it was traditional Tuesdays where wings are .75 each. We were told the wait was going to be 45 minutes. We got seated quicker. Our hostess grace was really nice. She asked how we were doing and everything a hostess is supposed to do. We ordered our drinks and all our food already because I know the wait time can get long between courses. We got the nachos, jalapeño poppers, Parmesan garlic traditional wings, spicy garlic wings, sides of rice and the cinnamon bites with ice cream. The apps came out and the nachos were huge. However the cheese on it killed it for me. I don't know if that was how the cheese was supposed to taste but I didn't like it. Then the issues started with our wings. My boyfriend and I both ordered the small size which normally comes with 10 pcs each. Our waiter brought out 5 each. I tried to flag her down but she was never around. Turns out she was attending to a big party. So we flagged the hostess then immediately our waiter came. She tried to tell us that we ordered snack size when I clearly saw her write small while she was taking our order. So we just put in an order for more and went on with our meal. The wings were yummy and saucy and everything. Next issue arises when we asked her for ranch dressing. You think it'd be easy, but once again it was taking forever. We asked one of the food runners if she could get it for us and she brought it our immediately. 10 minutes later our waiter comes out with two sauces and tells us she won't charge us for them. Uhm, no thanks. I'll pay full price for anything as long as I get it in a timely manner. Then came dessert and bill time. She overcharged us then tried to tell us that she rung it up all right. I grabbed the menu and even pointed things out to her. She had to call a manager for an override. At this point I just wanted to eat my ice cream and leave. But nope. Turns out I had to wait for my waiter to cash out even though there was a cashier clearly there. Of course our lovely cashier was nowhere to be found. So I sat down and made comments about how I just wanted to leave. So finally the cashier just rung us up. The food was really good as it always is. The service though was horrible. If I do ever come back, I'm specifically requesting not to be put in her section.
(1)Tom T.
This is your average Bdubs. There is nothing that really makes it stand out. If you come here Friday or Saturday night, expect it to be crazy busy. If you come here for football, expect it to be busy. I've never had an issue with the food. It's always been the same bdubs that I'm used to. The service is largely hit or miss. I once sat at the bar for 15 minutes before I was asked what I was having to drink but I've also had times when the severs/bartenders were quick and attentive. Good place if your coming for lunch. Me, I like to come for a few beers and some food before I catch a movie next door. Better parking then the downtown location but nothing really different and nothing to make it stand out.
(3)Garrett B.
Alright. As complex and wildly detailed as this could be, it'd take longer than it should. We'll hit wavetops here. Two servers. One of them, training. Jessica: The trainee - Her first day on the job. Not one problem with the order for 4 guys with appetizers, meals and drinks. Knew the beer selections, the menu.... Everything. Friendly, and seemed to be completely unfazed by our bad humor and generally asshole-esque personalities. Couldn't have expected more from a server, especially day one. Sam: The trainer...? - Have you ever wondered what it would be like to come across a howler monkey that's just had its testicles trapped by a falling boulder, shriek-howling into your ear? That's what it feels like to have Sam along for the ride. See, good ol' Sam was following poor Jessica around for her shift. His attention - or pestering, rather - was unyielding, akin to the kind of attention your obese uncle Joe would give your turkey leg at Thanksgiving dinner because you got to fix your plate first. We knew he was "shadowing" her because he made a point to tell us, and kind of grin at the notion like we thought he was some highly decorated waiter known industry-wide. We didn't care. But we played along, trying to get him to leave. He didn't. He decided that every so often (which ultimately came to mean every time I looked away from the fight that was on), he would be there, waiting to talk. The looks I got from him were disturbing. I didn't know whether he was sincere, or sincerely planning on doing unspeakable things to my rear. And he would hold his rape-y gaze as even more uncomfortable small talk unfolded. What did I do for work? How was my day? What did I do all day? Where do I work? Why did I pick the Marine Corps? Am I going to stay in? Do I like it? All of which are things that I don't wanna talk to my sociopath waiter about. He asked if I wanted to do their blazing challenge. I told him no. He started telling me about it. Told him I didn't like hot cheetos even. He proceeded to tell me how miserable the challenge was. I finally informed him that there was no way I was doing his challenge that would ultimately wind up in lava leaking from my anus. Well, flowing freely, or exploding, would be more accurate. We finally seemed to get the point across to our clingy little waiter.... Jessica served alone for the remainder of the meal, and we left happy, full, and a little worried about if he would trace our card information, pull our addresses, and murder us to collect our skin to use as bathrobes. Avoid Sam: 4 stars for what you'd expect a sports bar to be. If you can't keep away.... Good luck.
(4)Shauny B.
Very friendly workers. Love the atmosphere. My boyfriend and I go here very often for some quality time and service with Stanley and Antz is always good.
(5)J B.
I would like to give 0 stars, but I can't. We ordered the primerib sandwich for lunch, loaded potato wedges, medium buffalo wings, and a kids cheeseburger meal. IT WAS GROSS! We had to send the sandwich back because it was way too salty (inedible), the potato wedges tasted like they microwaved it, and the wing sauce looked like orange mayo covering the soggy wings. The best food item I ate was the carrots & celery sticks. The food here taste like it was frozen and then cooked in the microwave. The quality of food is poor. We will never come back here again.
(1)Amanda C.
NEVER go here. The waiters/waitresses don't know time management, management is rude, the cooks don't know how to fulfill an order correctly, and the bar doesn't know how to make the drinks. Last time I went we didn't get our appetizer until after we got our wings, when we reminded the waiter. Our food was cold. I always ask for a side sauce when ordering because the cooks never put enough sauce on my wings and I never get it with the food, always after we get our order when I have to remind the waiter. I also always ask for lemon with my water, which I only get half the time. You'd think they would remember such small things. Last month when I went, our waitress didn't even give us silverware until after we got our food (we had to track her down, she barely visited our table). My husband never got a refill on his drink, and the worst part? We were out to dinner with a couple and when it came time to pay our bill, our waitress charged my card for BOTH of our dinners. Its a month later and I STILL haven't been refunded that $40 because "they're waiting on corporate which will take a week" when the manager told me it will only take two weeks. Do not go here.
(1)Jordana F.
This time around I stuck to only ordering wings and as I suspected, I was extremely satisfied! Buffalo Wild Wings chicken wings are as good as it gets. You can choose 3 different options for the amount of wings (for example, the snack size wings will get you 5 wings for 7.99), and you can order it either with or without bones. Once you order the wings, you get to pick a sauce. They have a very huge selection and on the menu it indicates the level of spiciness. The hottest sauce is the Blazin Sauce. My brother ordered a snack size regular wings with the Blazin Sauce. I had one and it wasn't as spicy as I thought it would be. But my brother did say he couldn't handle more than 3 in a row and he still felt the burn long after finishing eating 3 out of his 5 wings. Our server was very personable, the staff made unexpected accommodations for us, and everything was delivered pretty quickly and efficiently. I personally have enjoyed the honey bbq sauce, garlic Parmesan, jammin jalapeno, and Asian Zing. The BWW at Pearl Highlands is much bigger than the one in Waikiki and has more space in between tables. If you're in the mood for some chicken wings and pairing it with a variety of sauces, I highly recommend Buffalo Wild Wings.
(4)Catherine T.
As my first time, it was great. Although the wait time was long for 45 min to an hour due to a big group of 17. It was worth it in the end. We ordered BBQ stack the bomb! Plus onions and t radio nalani wings including blazing, Chipotle bbq, and parmasean garlic. The manager on site is really nice to check up on the customers. I would come back again.
(5)Jessica-Nicole U.
It's a rating of two.. precisely because "Meh. I've experienced better." I am taking into account that it's new and going to be crowded, so I may write an updated version of this review next time, as I do plan to go back because it's somewhere to go on this side of the island. I've seen better Buffalo Wild Wings places. This doesn't really have a spark and the setup isn't as inviting as many others. It's kind of plain, besides the billions of tvs on every spot they can fill. I haven't gone to the bar yet but it's really not that big. It's a good amount of space for pearl city, but it's really not that big. Not that the Waikiki one is any bigger. Parking at Pearl City is mediocre. But it is free, so hey. Not going to tap on the service. But the food is "Bleh." Buffalo wings are my favorite, but when it comes to their ACTUAL buffalo wings, spicy or powdered, it sucks. Worst wings ever! For me at least. The other wings are pretty good. I don't know why people rave about their wings. It tastes SOOOO cheap. Not only at this location though. Their wait time is so weird. They don't even let their guests sit down. So you have like 30 people standing while 10 tables are completely EMPTY! My girls and I waited for over an hour standing, while there were empty tables. That deserves actually one star, but I'm being NICE. They needa change that rule STAT!
(2)Adrienne B.
This is a story of how I waited for buffalo wings for almost three hours and how shameful this admission is. My friend last Saturday said "hey lets try the new Buffalo Wild Wings" to which I responded "sure lets see a movie while we wait and then maybe the table will be ready." I wasn't kidding. I was the first one in our party of 6 to arrive at 7:40pm and was told the wait time would be 1 hour 45 minutes. By this time. I've already smelled the wing sauce and I'm committed to the fact that we're eating here. My friends slowly arrive and 2 hours have passed and we're still standing outside. We ask as to where we stand in the line and there are still 11 parties ahead of us. Finally about 2 and a half hours later we find seats and the bar giving up our pager realizing that Christmas may sooner come than our chance to sit comfortably. Our waitress Meghan was AWESOME. She checked on us and was able to handle the fact that after waiting two and a half hours for chicken wings, finding out they were out of certain items made some people in my party sad pandas. The menu needs to be updated. I ordered a "small" order of boneless wings thinking I would be getting a "small" portion only to get 12 boneless wings. I would have saved the $$ and gotten a snack size if the menu was more cohesive with the true portion size, etc. The food was good, but they were out of sauces and some food items due to the fact that they have been SLAMMED with customers. It would be helpful if they had been able to anticipate better and were able to provide better service by having items in stock. The service was spot on all night which was great considering what a new staff and restaurant it is. Would return but will definitely wait until its no longer a new shiny penny.
(3)Isa R.
They accept the IsleDiscount card Parking can be full at times. Lemon pepper & honey BBQ wings! Ridiculously busy. I'm crazy about the lemon pepper wings! I just wish this place wasn't so insanely busy all the time. Hopefully after the hype does down it won't be so packed. PS: lemon pepper wings.
(5)Shyenne S.
Terrible! Came in for lunch to sit at the bar and the only open seating was one guy saving tables four tables that weren't there yet. Instead of giving it to the customers standing around waiting for a table they told us we had to wait. IF YOUR WHOLE PARTY ISN'T THERE YOU SHOULD WAIT UNTIL THEY ARE! There were five tables open in the general area but still told us we would have to wait 20 minutes still for a table even though there was only one other party in front of us. BWW really needs to check their priorities, they just lost business.
(1)Erica L.
They changed a lot of things at BWW on the past few months. 1. They now serve Pepsi products. 2. Menus aren't stored at the tables. 3. No kid's hotdog. 4. Military discount is only on Monday. I'm not worried about the first three but them changing the military discount to only Mondays is boshee. Guess we'll stick to local, non-chain restaurants on North Shore in the future.
(1)Jessica S.
So last night my boyfriend & I had just over an hour to kill before our movie started. He wanted to check out BWW since he's never been there but I, having had bad experiences both times I've gone to this location, really didn't want to have to sit through a shitty experience AGAIN. Seeing as our options were extremely limited, I didn't really have a choice. When we went in, I saw the 2 same servers I had before that sucked majorly so I told him let's just sit at the bar. I must say, it was a far better experience than the dining area. Both bartenders were good. The guy had a good steady pour (side note: I fkn hate when bartenders think that they're "hooking you up" by pouring a shit load of alcohol in your drink when really, they're just making it extremely unenjoyable) & it was just an overall nice, short visit. I'll forever only sit at the bar if I ever go again.
(4)Javaine G.
We walked in and was told by Francis that it would be a 15 min wait for a booth as we requested one due to my wife's disability, so we kindly told him we'd be at the bar having a drink. 45 minutes later we went up and asked why we haven't got our table; a server overheard and said you can have that booth there. The server was awesome. We got our food; one of the meals was really salty and one of the sides was really spicy although we didn't want xtra seasoning. The server comped those two items. A few minutes later the manager came and tried taking credit for the servers decision to comp the items. It was or first time having meals here and we expected better - especially since friends recommended the place. Overall although our server Sam was nothing less than amazing and did everything he could to accommodate us and apologize for everything , needless to say we will not be returning to this establishment.
(1)Coleen F.
This is my third review of BWWs. It must look like I come here a lot (but I promise you, not as much as you think). Anyway, my recent visit was pretty awesome (especially considering the fact they had to serve our group of 22 people). We didn't wait very long. Most of us got there around 7 and we were seated around 7:30PM. They have this cool feature now where they text you if your table is ready. So if you want to walk around, this would be a good service to recomend. Anyway, since we had such a rather large group, 6 of us had to sit at the booth (so my review is only vouching for my experience with my smaller group of 6 as opposed to the original 22 we came with). We had to split up from our group because there simply wasn't enough space to accommodate all of us - and I say this because BWWs at the time also had a group of 15 next to us and another group of 15 behind us and they were overwhelmed at the fact they had 3 large groups come in at the same time so I was a bit thankful 6 of us were offered a smaller table. Since some of my friends and I were seated at a smaller table, we were given a different server. Her name was Jocelyn and I just want to say that she was super sweet, funny, and she paid attention so much in making sure that our experience went really well. She also did a really great job getting drinks from the bar for us and asking the bartenders how much the drinks were (and trust me, she took like 6 trips to the bar - I felt so bad because we had so much questions). She also had great memory. Being that it was busy, another server delivered our food. He kind of got mixed up with who got which food, but Jocelyn quickly jumped in and gave each of us what we ordered. There was no "Is that mine?" or "I think that's my chicken" on our table that night. Thanks Jocelyn :)
(5)Angel H.
The hubby and I got a quick bite to eat here after catching a movie at Pearl Highlands. The wait was twenty minutes, college football Saturdays. We got seated within the twenty minutes. We ordered the regular sized onion rings which were decent. However, we did not like the sauce it came it. It was really tangy with a little kick to it. We opted for the ketchup instead. We got the medium traditional fifteen piece wings, half in teriyaki and half in honey bbq. I love their teriyaki sauce, it's my favorite. Sometimes, when we go to bdubs, the wings seem kind of small. Today, they were a little bigger. They wings came out great. For dessert, we ordered the chocolate cake. I get the chocolate cake every time I come here. I swear it's the best ever. It's not too sweet and comes out warm with a scoop of vanilla ice cream. Our server was really nice and checked on us a few times. They brought out the cake without the ice cream and I had to ask for it. They didn't make a big fuss about it and brought it out in a separate cup. For some reason, the ice cream was really hard. We could barely dig our spoons in it. I think it was because they freeze the ice cream to be really hard so when they put it with the warm cake it doesn't melt as fast. To their credit they took the cake off the bill without me asking and I got $5 off with my ID Card.
(3)Sharon N.
My husband, daughter, and I had lunch here a couple of weeks ago. My husband had been wanting to go for a while, because he heard a lot of hype about BWW. He also went to the Waikiki location with coworkers and recalled it to be pretty good. Hesitantly, I agreed to go here for lunch. We got seated pretty quickly which was nice. The environment was loud, but that was expected since it's a sports bar. I liked the TVs with various sporting games playing. I could imagine watching a Broncos football game there during football season. So, I really appreciated the environment. About 5 minutes after being seated, our server (nice but seemed irritated about something) gave us menus and asked what we wanted to drink. Water. Easy. We got out water shortly after. About 5 minutes later, our server took our order. We started with an appetizer (battered mushrooms) since we were still deciding on what to eat. We just wanted wings, a gyro sandwich, and chicken nuggets. I thought that was easy enough. We must have waited for an hour, and sadly the food was a big disappointment. I just thought was okay at best. It was just bland. The mushrooms were kinda gross. Okay on the outside. Mushy and undercooked on the inside...batter wasn't even cooked through! The other things were, at the very least, edible. We asked for napkins since they didn't even give us any, but that took forever to come by. The only time we saw our server look somewhat sincere was when we asked for our check. I doubt I'd ever come back. The only thing I thought was good were the fries. Since we can't give zeros, the lowest we can give is a one. With that said, I'm only giving the extra point for how fun I would imagine this place would be with a bunch of friends during football season.
(2)Kurt N.
waited 30 minutes...come to find out the waitress didnt put in order!!! waited 30 minutes...come to find out the waitress didnt put in order!!! waited 30 minutes...come to find out the waitress didnt put in order!!! waited 30 minutes...come to find out the waitress didnt put in order!!!
(1)Casie C.
I recommend going to BWW if it's lunch time and a weekday. That's the only time I'll be certain in getting a table and having my food delivered on time. When I do go during dinner time, I'll bee-line towards the bar area because the wait time for a table would end up being 30-40 minutes. BE AGGRESSIVE! I have seen drunk people take up tables and not use it! The servers are polite and wouldn't move the tables away from people, so I have taken the responsibility in asking to take a table. I liked the servers here at BWW! I sympathized for those in the bar area because the tables are all over the place. The servers I had always had a smile on the face and tried their best in checking up on me and my party. Last time I went, there was Travis (?), who was very sweet and even when he had full platter of food in hand, he still stopped and asked if everything was okay. His recommendations were awesome. (Yay for blueberry mojitos!) I do expect a long wait for food. Don't go if you're not drinking and not with good company or else you'll just be focused on the wait. They DON'T do anything special for birthdays anymore, but it was great that Travis remembered I mentioned it was my friend's birthday and he did bring out cake when I completely forgot to ask for it. I liked the servers and food, but I still feel iffy. There will one day I'll just be left hangry for too long and no happy server will help make it better.
(3)J M.
My bf and I love it here! We come so often, some servers stop checking our id's and one actually remembers my drink order. Awesome! Service- minus one star Service is usually good. There were only a couple of times when service was slow. My last visit, I had the best waitress! Until she took away my plate without asking if I was done.... And I wasn't done. Little upsetting. Servers, bussers, bartenders, managers, should always ask before taking things away. Food- Standard wings with yummy sauces. I was told they make by order, but sometimes wings come out cool almost cold, not warm or close to warm. But I can understand that they mass cook wings when it gets busy. And it doesn't happen often, so I won't take off stars for that. The sets they have are great deals! One is with pita chips, wings, artichoke dip, and if I remember correctly, pretzels! All under $20. Delicious! Wait time- minus one star (for not taking reservations) It gets pretty busy on Tuesday and Thursdays for their $.75 wings. Tuesday are traditional and Thursday is boneless. I left the restaurant many times with an empty stomach and cravings not satisfied cuz the bar area is filled and the wait time is about an hour. Booo, but until they open another late night bar/restaurant in pearl city, bww will stay very busy!
(3)Gary P.
I really wanted to like this place. On a Sat night 6pm we only waited 15 min to be seated. The waiter took our drink/appetizer order right away, but the appetizer came before we even ordered our entrees. We then waited about 40 min for them and my daughters was not as ordered. They immediately corrected it though. Good was just ok, not really hot, but not cold either. The atmosphere is good with plenty of TVs to watch while you wait forever for your food. The biggest pro is they have breaded fried mushrooms. One of the only places in Hawaii that I know of that you can get them. The bill came as just a receipt, nothing to put the credit card in or anything. No big deal, but indicative of the who experience. My wife made the comment "nobody seems to be in a very big hurry." So much so that I was able to write this entire review while waiting for them to bring the bill back. Unfortunately I won't be in a big hurry to come back.
(3)Daniel B.
Don't go here . Bad service and average food. Worst part is that I forgot my Ipad on the table when I left. I went back 20 minutes later and they say they didn't find it. The same couple that was seated immediately after us was still there. No Ipad on table. So either the waiter that served us or the person who bussed the table had to have found it. When I asked the manager on duty, she acted unconcerned, and said she would check in the back. I left my name and number but got no call back. Dishonest employees.
(1)Samantha S.
Seems like a alot of bad reviews lately but I've come here twice for Football Sunday so far and have no complaints. The service was quite remarkable actually. Both servers were very attentive and knew when to ask for another drink. The food came out pretty quickly for being packed for the games. The breakfast flatbeard with dry rub chipotle bbq is so awesome. The bloody marys are delicious. I have no complaints and give it five stars!
(5)Trevor B.
While waiting for my order to go, saw a server open my box, and eat a wing. Not very professional. The manager gave me food credit when I made a complaint. Wait time is usually not too bad but I don't usually choose to be seated.
(2)Kim A.
The boneless wings were mostly batter and the sauce was a little overwhelming. Our waiter was nice though.
(2)Shaldene B.
Wing Tuesday .80 wings. Can't go wrong, too bad it's not .25 per wing. Every Buffalo Wild Wings out of state promotions are different and not the same. Hawaii is just expensive
(3)Ashly M.
This updated review is only for today's visit. I order buffalo wild wings probably once every two weeks. I would give today a one star, but don't want to change my overall star rating based on one visit because I normally get amazing service! Background, I work in customer service and my sister was a waitress for 7 years, I'm VERY patient with service. 8-7-2014 Me and two coworkers ordered takeout at 11:15, gentlemen on the phone was quick and polite. It would be ready in 15-20 minutes, I usually wait the 20 minute mark to leave and drive the 5 min to pick up my food. Arrive at 11:45: We all walk in, we were greeted and let them know we had a takeout. I approach the takeout counter and she immediately says I have a really big order I need to enter really quick. No biggie, so we sit on the bench and wait for her to get done entering that order. No one in line ahead of us. A gentlemen walks in and goes to the takeout counter, he waited for about 3 minutes, she starts having him pay for the 4 orders that he was picking up for. Not her fault he is picking up for 4 people, but she didn't look at us once to help us. I had to go stand next to him in order for her to even say "oh, I'll be right with you" We approach, there was no sorry for the wait, or I apologize we are just really busy. She just said "we had a lot of takeout orders". She was in no rush while we were paying. After the three of us paid, she looked through the bags for our food, only one of our orders were up(not her fault). She went in the back for anther 2 minutes and came out with our orders. Throughout this time there was a line forming behind us, of about 7 people. Her manager came to help her while she was giving us our food. She forgot forks in all 3 bags. Still never apologized for any delays. We left at 12:15. Food is great as always! Never doubted that, but Casey's service was very short of good. This will not stop me from eating here. I hope she either learns to greet customers instead of saying "I have a long order to enter" (no hello involved), she apologizes for people waiting, she asks for help if she needs it, and SMILE! Believe me, if she had apologized and smiled and you can feel she was genuine, my update would be five stars, but unfortunately that was not the case.
(3)Shala G.
Love the parmesan garlic wings! Always extremely loud, but it is a sports bar. Always a long wait for seating unless you're going to the bar. Prices are a little high for my taste, but the lunch specials are with it.
(4)Lisipa S.
Stopped in here for my cousins birthday and just wanted to grab some drinks and food before a movie. Prior to our arrival there was a UFC fight, so when we got there we had to wait until the fight was over and while they ushered everyone out. Wait was only about 15 min so not that bad. We were then seated at a large table located right next to the exit door, which made it convenient for the smoker's in our party. We ordered some wings in all different flavors ranging from extra sweet to burn-your-mouth-regret-it-later HOT! But it was nothing short of delicious. The deep fried mushrooms are absolutely heavenly! We ordered some drinks from the bar, nothing too amazing. It was pretty weak the soda/syrup to liquor ratio was clearly not working out.... not to mention a bit overpriced if you ask me. $13 for a trash can? Wait are we on Vegas?.... I didn't think so. Aside from all that our server (Kekai) on the other hand was amazing very talkative, bubbly and friendly. She checked on us periodically and always made sure our drinks were full and always came around to see if you wanted to order anything else from the bar. She was very attentive and there if we needed anything which made our experience here even more great. We ended up leaving to catch our movie and when we were done, we decided to come in and get a few more rounds in before they closed. We decided to sit at the bar seeing that they were cleaning the dinning room area....... BAD IDEA!!! We go and sit at the bar and are completely ignore while one bartender washed dishes and the other just stands there. 10minutes go by before I call put to one of them. A blonde named Callie or Kelly, I then ask for a grey goose pine, while still talking she rudely interrupts me and asks for my ID (cool I understand you have to ask for it but really you couldn't wait until I was done talking?) I handed her the ID then she made my drink.... I then watched her pick up the well vodka and charge me for Grey goose!! Wtf. I then told her I wanted Grey goose, looking at me she shrugged, at that point I had it and just asked for a redds strawberry. It took every thing I had to not complain, I decided to bite the bullet and walk away instead of causing a scene. I try not to judge too harshly given that this is a new location and they still maybe trying to test the ropes but customer service is the cheapest and easiest to fix. Put more "Kekais" behind the bar and get rid of the high nosed, I'm better than you girls. From now on I will always be sitting in the dinning area, barstools were uncomfortable anyways. Lol
(3)Jean H.
This place isn't a bad place to hang out and grab a beer. It's clean for the most part. It can get a little hectic around football season and major sport events. That's to be expected for any B-Dubbs that every frequent costumer should know as common knowledge. The beer selection is ok. At least 15 taps. Mostly domestics. And of course the wings! Always on point. I come here for wings, not wraps or burgers! WINGS!!!!! I will admit, my three star rating seems low to me but four stars seemed to high. 3.5 for sure. Just an average chill place to go for good wings and beers!
(3)Dave K.
I'd give this place a 4 if compared to other wing restaurants on the island and a 3 compared to other normal restaurants on the island. The Good Variety- some days I want something sweet, other days perhaps spicy or savory. Either way I will still have plenty of options to choose from going here. TV's- for a sports bar this is great. TV's everywhere with all types of sports on Service is usually polite Usually fairly clean and spacious I've tried plenty of meals here and they are all pretty good at least The Bad Often crowded in the evenings Food can take a while sometimes This place is a little pricey unless you go on bone-in Mondays or boneless Thursdays Although service is often polite, It can be hit or miss. I've had times where I was nearly forgotten about, and other times when I was treated well. Overall B dubs is a cool place to go especially for wings. Can get crowded but a pretty good sports atmosphere.
(3)Jane L.
I don't even remember how many times I've been here. I am happy that we have this place!!!! Location: In Pearl Highlands next to the movie theater. Parking: There is usually a lot of parking but I don't know how that will be once the holiday season comes around. Food: Delicious!!! I haven't had a anything here that i haven't liked yet. Service: Hit or miss! Sometimes you get a really good waitress/waiter who always checks on you and is on it and other times you get someone who could careless.
(3)Elle N.
Prepare for a long wait if you try and go on Tuesday or Thursday. I got the sampler last time and it was okay. The onion rings were junk and my mozzarella sticks weren't hot enough. Wings were decent except knowing they are so much cheaper on Tuesday or Thursday -_- ...but that wait. I like the mango habenero, spicy garlic, and buffalo. I want to try the ghost pepper sauce but was sold out last time. Drinks are okay kinda pricey.
(3)Corinthian N.
When we first walked in, the place smelled weird. Looking past the smell, the service was ok. The wings on the other hand were the worst wings I've ever ordered. I like my chicken well done, and these wings were borderline done. Out of the 20 wings I ordered, I only ate about 7. The hot sauce tasted like they just took a bottle of Texas Pete's hot sauce and doused it all over the wings and called it their "in house" sauce. On another note, my husband ordered their shrimp poboy sandwich and it was surprisingly good (hence the two stars). I don't think we will be paying a visit to BWW again.
(2)MAZIN M.
Service was not what we expected. They brought in te wrong food to the table after when we told them exactly what we didn't want to be on the food. Fries was COLD by the time we got it. Severs showed up to the table with wrong drinks and didn't know if they were for us or the table next to us so he just gave em to us. I wasn't happy overall with the service we got from them. Hope they improve
(3)Arynn I.
Soooo totally NOT like Florida's BWW...and I had such high hopes. This restaurant CANNOT handle large parties. I was here 2 other times with a party of 4 and a party of 2. And on those occasions, it was ok. Just ok. I have to admit, BWW has great food, great ambiance, great for watching sports. I like their chicken wings and the potato wedges. The dessert I tried was excellent - it was dessert nachos or something like that. Anyways, my reason for such a low number of stars is definitely due to the service. First of all, your servers should never tell their customers they aren't trained because they are only a hostess. So why the hell didn't another server assist the large party? We came in at 6:30PM and things started off ok, we went inside and our table was prepared. We had party hats, balloons, all the bells and whistles of a party. No one asked what we were celebrating until the party was done and I had to track down a server (not ours mind you) to get a to go box. But that's at the end. So I expected our service to be SLOWER because we had a large group. Putting in our drink orders was quick, I thought. And then we just chatted while we waited for our food to come out. Well, I ordered a basket of fries which was not a "Basket" it was more of a large luau plate. It was just dropped at our table and I had to flag down our hostess-server to ask if what we had was the basket. Another disappointment was that I got a salad with chicken; chicken was cold. I totally didn't expect that. Now I know that IF i go back I will have to make sure to ask for them to heat the chicken on the salad... One of the members in our party only ordered boneless chicken wings and a pizza. She never got her pizza. The wings came out after we all ate and she never got her pizza. Well, our hostess server also didn't know anything about the beverages on tap or specials, etc. So one of the girls went to find a manager to complain and even after that the darn manager didn't even have the balls to come and talk to the table. I saw him speaking with my friend and then doing something at the server station. From my experience, if there was a complaint the manager always came to check on the table. Since it was a party that my family threw in honor of me, I didn't see any part of the bill but from what I know there was some sort of discount taken off each family's final tab. The assistant manager recognized me from my job and she did speak with us; I don't remember her name but she was very nice. Sad to think the only reason any action was taken is because she knew a few of us from our work place. She brought out the missing pizza in a to go box. Needless to say, it doesn't look like I'll be back with a group more than 4 people. They just can't handle the business. ***Actually, thanks to "Lauren L." with no photo or information, I won't ever be coming back here. Sorry BWW...You just lost someone who would have been a loyal customer.***
(1)Eric D.
Stupid little gnats fell In My beer... They might need to clean better.... Too bad I like b dubs They took the beer off the tab.
(1)Amby B.
Arrived at1:50 pm on Friday. Decided to sit in the bar area. At 2:03 pm a waiter finally showed up at my table. Told him I wanted to get the lunch special.....he looked at his watch and then said to me "lunch special ended at 2:00". I told him I had been sitting there for 10 minutes waiting on someone to greet me and he shrugged his shoulders and said "oh well". Seriously the worst service I have ever had in my life!!! Good thing Hawaii depends on tourism, otherwise no one would be in business! What a joke!!
(1)Heather S.
I love Pearl City Buffalo Wings. Even when it's busy, we get good service and the food is always good. There is usually always a wait list when we go for dine-in at this location, but that's okay because we can usually grab a table right away in the bar area. Yesterday, my husband and I went there for his birthday. Junior was our server. I had to write a yelp comment about it him because my husband absolutely had the best birthday dinner ever. He was always refilling drinks right away and was super nice and quick service even though it was busy. Made sure our appetizer got out first and then even got his birthday cake out super fast and told him "Happy Birthday" and before we left to enjoy his day. He went out of his way with his service and kindness to make sure that my husband had a great birthday. I usually don't write yelp comments unless i had exceptional service or horrible service but I felt the need to write about it because it would be wrong not to compliment that great of service. Thanks Junior.
(5)C L.
When we went it was really noisy... it was ok but nothing great.
(3)Jannah L.
Nice place to chill and eat. The guy bartender was really nice. Lots of TV and good food!
(4)Rie A.
I would give zero star if I have a choice :-( POOR CUSTOMER SERVICE!!! our server seems like she was so lazy to bring something she forgot to serve. We ordered fried pickles and this dish supposed to comes with chipotle ranch sauce or southwest ranch but she didn't bring anything so we asked we want the sauce and her answer was "we are out the sauce". We said okay but I started thinking she should have tell us if the dish will be something missing so I told her about it then she came back with the sauce. So it was like she lied to us because she just didn't wanna bring the sauce first place. Then for the kids meal I ordered fruit cup for side but it came with French fries so I told her that I ordered fruit. Then she said "oh I thought you said French fries". She came back to the table later and she said " we don't have fruit cup so I can bring you orange slice or something" so I said that's fine but she never bring them. Waikiki location is much better service and food so I won't come back to this pearl city one!!!
(1)Geno P.
Got dragged here by some coworkers and I'm still trying to figure out why they were so excited to go here. Nothing on this menu impresses. I'm from the Northeast. I've eaten real Buffalo wings and wings as good as real Buffalo wings. Neither can be found at this "wild" restaurant. (I'm still trying to figure out what makes it "wild.") And if you are hungrier than wings, you're way out of luck. I opted for a burger, which I would rank among the most uneventful ever tasted. Since I built the burger using the BYOB menu, I was extra disappointed. Overall, I'd rate this slightly above a turnpike burger. Additionally, the server was miserable and our lunch took almost two hours. The best thing about this place is the abundance of giant TVs showing various sports events. After eating, I realized the point of these - to distract you from your plate.
(2)Bri L.
I heard this location was pretty good, so I decided to try it out. I'm used to going to the one in Waikiki. When we got there we were told the wait was an hour and 20 min. I don't know what we were thinking, but we stayed. We finally got called about an hour and 30 min later, pretty grouchy at this point. But, you kind of have to wait awhile for bars like this because people like to chill and talk stories and have a few more drinks. The hostess apologized for our wait and sat us at our table. The waiter was very good, he revisited our table quite frequently to check up on us. Even offered us to play a trivia game while we wait, even though the room seemed pack. We gave our order and it came out in about 15min, which was crazy fast! We ordered the pork pulled sandwiches with honey BBQ sauce and the bleu cheese chicken sandwich. The pulled pork sandwich was great, kinda felt like I was eating a sloppy joe. The bleu cheese chicken was a bit spicy, but that's personal preference. Then we got traditional wings coz it was 75 cents, because of the Tuesday special. They have pretty good deals on beers and late night appetizer deals! Overall, not too bad experience when we finally got in. The food came out extremely quick, just the wait was crazy ridiculous!
(3)Jesse A.
First of all They don't communicate because we ordered a rebel IPA from Sam Adams only to find out 10 minutes later that they didn't have anymore. So we went ahead and ordered a regular Sam Adams only to find out several minutes later that they had run out of that too. They gave us the wrong sauce. We ordered hot bbq and they gave us hot, you can even notice the different in color. The waitress is not completely at fault here but we were disappointed. My fiancée I are avid BWW customers and we can tell the difference between sauces. The manager later came to our table to try to settle things and she offered to re-toss them and stated that the sauces come in different batches so therefore they can possibly come slightly different in taste and color. That's a first one for me. If in Oahu, just go the one in Waikiki.
(1)Gen M.
The location is convenient because it's right next to Regal movie theaters, BUT their traditional wings taste microwaved, which is a big let down for me. Their loaded potato wedges have some sort of bitter after taste (not tasty), and they always run out of french fries -_-. Let me just say that after Wingstop got to Oahu I haven't been to Buffalo Wild Wings.
(1)Mich S.
First time here, I was a little skeptical eating here. My bf convince me to try it out. It's a Wednesday night it was busy. So the girl up front, ask us seating or help yourself to the bar. We both answered to the bar. Our server was very friendly. He gave us menus cane back to take our orders. Ordered chicken permasan & garlic it was so good! Pizza roll, spinach dip yummy!, soft pretzels, Heineken Draft & a strawberry lemonade. We didn't wait long for our food & our server always came by to check on us. Cozy place to hang out. Definitely return back on a weekend that's crazy busy! & see if they are up to par with overall there servers
(4)Kristi S.
This place had its positive and its negatives. We came here just to drink and eat dinner with some friends. We sat in the bar section of the restaurant. The service was terrible. It took the waiter about 30 minutes to take our orders. It took another 15 minutes for us to get our beers. After the drinks came out, the waiter forgot about our chicken wings and french fries. It took another 30 minutes for us to get our food. Let me say that the buffalo wings are not that great here. The waikiki location is a bit better. The wings were drenched in so much sauce, I couldn't even taste the chicken. The ranch chicken wings were a little bit better. I also ordered dessert, I got the desert nachos. I wish they showed a picture because I had no idea it was going to be that huge! On the other hand, the restaurant was really nice and clean. It was air conditioned so it wasn't hot with all those people in there. I loved watching sports while drinking and eating. The people there were also nicer than the other locations. The waiter gave us free food because of the forgotten food and drinks.
(2)Robin S.
Wow! I guess if you want to watch football all day and not eat this is THE place to be. 50 minutes to 4 hours to eat. Maybe management should get a grip! Would eat dirt before coming back here.
(1)Chris L.
Loud with horrible service, in the 2 hours we sat there we saw our waitress a grand total of 3, maybe 4 times and only twice did she actually take orders. No soda refills, no "Oh do you need anything", no nothing. We ended up getting up and abandoning our party of 12 because we had had enough of the place. On the food front, I don't know who makes the onion rings but the batter is disgusting. . . .grade A disgusting. . . .I hope it tastes better when you're drunk. Other then that I can't tell you how the food was because we never got served. 0/10 will not be returning, and I'll do my best to make sure my friends stay out of that place too, it was better off as an Arts and Crafts store.
(1)Kainoa T.
Always love to eat wings. Even though it was my first time eating here. I loved everything that I ordered it was really good. It's good I liked the boneless wing garlic flavor as well as hot. Both were really good. The happy hours are really good.
(4)Angel H.
My fiancé and I came here for late lunch/early dinner today. Based on yelped reviews we were a little hesitant to come, but we were pleasantly surprised! We sat in the bar/cocktail area and our waitress, Jennifer was amazing. We ordered A LOT of delicious food: fried pickles, chili con queso dip and a large order of wings (Parmesan garlic, teriyaki, Thai curry, and spicy garlic (Parmesan garlic and Thai cury were our favorites)). We also ordered draft beers in which they had A GOOD variety on tap and they were also reasonably priced. The atmosphere was as sports bar as you can get. Tv's surrounding the perimeter, dart boards and a few other games. The bathrooms were clean and even had TVs inside. We will totally be back!
(5)AsianRunningDiva S.
Came here after work on a Friday (4:30pm) for the KC baseball playoffs. Was able to get a table at the bar area without a problem. Ordered the Newcastle for $5.50, boneless wings, and soft pretzel served with cheese sauce. The boneless wings could have used a little more sauce for our liking, but really liked the pretzel and cheese sauce! Game went into extra innings and ordered another beer, and the place really filled up! By the time we left around 6pm, our table was being "fought over". The bar and restaurant area were packed!:)
(3)Jason H.
Great place to go for the Big Game! But don't come here for a UFC fight! Whether you're watching it or not-they make you pay a door fee of $10 just to go inside and eat. WTF?! I like their Boneless & Traditional Wing Combo! It a great deal for Hawaii prices! ... They're just a little stingy on tossing your wings in their sauces at the Pearl City one! The one in Waikiki isn't...
(3)Jenn S.
People were great. We were offered a table right away. Tuesday nights include a variety of draft beers and traditional wings for 80c ea. So it is cheaper to order "Ala carte" tonight. Shock top is a good choice. Jon, our server, is a bit busy. But the manager talked to us. Great!
(5)Craigslister G.
I love bwws but I've never had a good experience at the pearl highlands location. The food is good, but service is super bad. Our waitress didn't come by for a long time and didn't apologize for the long wait. She complained about her manager letting people go home and the left her with 2 servers in the floor. She was not friendly at all (which could have saved her tip), she acted like we were bothering her. We asked another server to cash out check and the manager came by and practically threw our check on the table. Terrible! I love the food, but will probably make the journey to Waikiki for a better, more positive experience.
(1)Edison L.
Came here for dinner with a friend on a Sunday night. There was no wait which was real good. After we sat down, our waitress Robyn came and greeted us. My friend had an order of wings and I ordered a grilled chicken sandwich but wanted it wrapped in lettuce instead of bun. Robyn replied with "it's not gonna be cheaper." Yes Robyn I don't want the bun because I want to save an extra dollar. Anyways, she concluded that she was able to do it for me. When the food came, my burger wasn't what I imagined. The lettuce was shredded and frozen. I asked Robyn if it was possible to have whole lettuce leafs and she quickly said we don't have any and walked away looking irritated. On my way home My friend and I thought about the situation and something didn't add up. They served chopped salads, how can they not have whole lettuce. So I called the restaurant and asked if they I could order a burger wrapped in whole lettuce leafs. She asked the kitchen and came back and told me not only they can accommodate that for me I had 2 different options of lettuce. This restaurant would deserve 4 stars if they had better quality service and less Robyn's.
(1)Christine C.
First time here & very good customer service! Friendly waiters always have a smile on their face. Food also came quick. Highly recommend this place!
(5)Greg D.
The service here is usually pretty bad. Also the place is always dirty. Unfortunately I keep coming back because they have great hamburgers (black and blue burger w/ fresh jalapeños). If the service was better I would give this place 4 stars. Also I forgot to mention that the prices are awful for most items.
(2)Christen W.
My nursing school classmates and I used to love coming here for wings, but we're always disappointed with the service. It never fails that Everytime I come here the greeters/hostesses are always behind the counter talking and playing around with each other. They are very inconsistent with the quality of the wings. Either they are dried out and hard or moist and juicy. The cheese fries and mushrooms are always good though. ****i am giving them one star because of the crappy service from the last time I ate here. After my friend and I were seated we waited for about 20 minutes without anyone coming to introduce themselves as our waitress or at least give us water. I was ready to walk out and saw a "manager" come walking out from the kitchen so I waved her down and asked her if she was a manager. She said yes. I told her "we've been waiting here for 20 minutes and no one has taken our order or brought us water". She didn't apologize, she just said we'll get someone to help you guys. The HOSTESS was sent over to take our order!!! Wth? What added to this bad service was the girl who was supposed to be our waitress was standing behind us and asked another waitress if someone was taking care of us already. Is she not able to ask us herself?!!!! Honestly the manager could have at least apologized. I'm not looking for a discount on the bill just better service, but I guess that's too much to ask from recent high school grads/college kids.
(1)Deanne H.
This location is pretty convenient for leeward peeps. Compared to driving to Waikiki, this place definitely gets busy. There are numerous beers on tap as well as bottled. I definitely recommend sitting on the bar side if u can get a table. First come, first served. I do enjoy the wings, but service can be slow at times. Which is understandable since management was terrible for that one particular day that I experienced that day. People think there is limited parking, but there are 3 separate levels that customers can park on. Just need to walk or catch the elevator/escalator. My favorite bartender is Ronalyn. If u come here ask for her.
(4)Real R.
Where do I even start?! This place used to be fun and clean and bearable. Now, it just... for a lack of better words... SUCKS. It stinks. It's always dirty. The service is "ehhh..." ...but most of all it stinks. And i swear I hear like 10 cups break everytime I dine in. I'm definitely done with this location. I'd rather drive to waikiki if anything. Not to mention half the workers (management included) give the dirtiest looks. ...it's like they don't know how to smile. I'd really love to rate it negative 5 stars. That is all!
(1)Delphine H.
Customer service was excellent our waitress was friendly and seem to know all products that they offer...Food was alright...
(3)Trevor A.
Sam I Am is awesome. He is the best server here and he is very personable. I will definitely only dine when he's working.
(5)Andy A.
Ok the wrap is ok I think the tortilla should be fresher. Also the chips are good but the salsa is horrible. I like the atmosphere. Friendly and lively. Also tonight is 3 dollar pints. That's alright by me.
(4)Amanda H.
The service was a snooze.... tons of workers watching the games. Waited for the waiter for 15 minutes to return to our table. The $8 dóllar 6 count wings were so tiny they should call themselves buffalo micromini wings. So dissapointed in our experience here...was gonna order a round of shots but because our waiter took FOREVER we decided to close out our bill. Not coming back this place sucks!!! #headedtochilis
(1)Jessica W.
Favorite place to drink some beer, eat some Sriracha wings, and watch football. Very loud but you can't help the young crowd. Might not be a pleasant place for children.
(4)Mary C.
First of all, I'm very disappointed at the service and the server. Came after our movie which was 1am. We sat down for a good 5 min, our server came. He took our order. When our food came, we didn't have any utensils. After our food we had to as for utensils, he gave 2 then, I said can we have 2 more because there was 4 of us. The food was very dry, too much sauce. Didn't wanna waste so I just ate it: place was half empty. Our server didn't even bother checking on us. This other server that was cleaning up and fixing the chairs at the bar side was being an ass. I guess he wanted us to leave, yelling out 'get out already' like wow, that's very rude. I'm not coming back here no more, I'd rather go to the one in Waikiki. Some of the waiters give attitude. I'm pretty sure people don't want servers who are stuck up, because I myself am a server too. This place has to change their waitress's attitude.
(1)Anthony G.
Great wings and good beers. Reasonable prices also. We come here to watch games or ufc fights. Good for big groups also.
(5)Rosie F.
Horrible pretty much sums it up, had us waiting for 45 minutes with a whole bunch of opened tables, the bar had soo many tables that just needed to be cleaned off. I worked at a Buffalo Wild Wings back in the states and we were never this bad on keeping our sections cleaned. Please get it together
(1)Chris F.
I don't understand why people hate on this place. First this is Hawaii so no matter where you go there is always a wait. I would worry about the place if there wasn't a wait. The service is good but there is always room for improvement, the only thing I would do is have a person walking around with water to refill glasses. The wings selection is great and trust me I know wings. There is another wing place where I am a member of the 1000 wings club. The crowd can be overwhelming at times but this is a sports bar and restaurant so if you don't like sports then stay at home. The location is great for the westside.
(4)Ash K.
First impression was good because for a Saturday night, we were able to be seated quickly. (Should've been the first hint) it was all downhill from there. Waitress checked on us three times total in two hours. It took 10 minutes for the drinks to come out and 20 minutes for a basket of chips and salsa. My chicken was good but my friend's was cold...+it took 20 minutes to flag someone down for water. MIND YOU, it was not busy at all. Looks like they have a system where you only tend to your section because my boyfriend made eye contact with at least two other waitresses and none could grab us a damn cup of water. The entire time, our waitress was MIA. Won't be back here. Good chicken but rather go to the Waikiki location for better service.
(1)Kate T.
I really don't get why people aren't diggin this place. There seriously should be a rule on yelp. Yelper's shouldn't be allowed to review a new place within two weeks of opening. Of course service is going to be slow and there is going to be a ridiculous wait. It's Hawaii! We all get excited when something new opens and want to go as soon as it opens!!!!! Okay so now that I'm done with my rant let me tell you how awesome this place is. It seems bigger and cleaner than the one in Waikiki. And for some reason it seems more female friendly over here. I think it's because the lighting is better here and doesn't seem like a man cave. The servers are really nice and get you your food and drinks in a timely fashion. They even tell you to hurry up and order a drink before last call. I'm not going to lie their last call policy is very weird. They call it 45 minutes before closing and your not allowed to order shots. Super weird right? Shots are easy to pour and make alot of money. But anyways. The food was really yummy and came to me very quickly and the prices were not too bad. I think I spent 20 dollars on drinks and food. My favorite thing about this place is that they have AWESOME drink specials EVERY DAY!!! Cheap beer and yummy wings make me a happy girl :) One more thing I really liked here was that there was a bunch of stuff you could do in the bar area. They have a juke box that is free. So if you want to hear a song you'll be able to hear it while chowing down on delicious wings and guzzling ice cold beer. There is also darts and trivia there! Also there are tons of tv's here. Having one of these by my house makes me a super happy girl. I am super stoked about football season and bloody marys and beers here!!!!
(5)Rodney J.
Service was pretty bad. Me and friend went here, when our food came our fries, rice, and my friends food was cold. When we told our server he seemed like he didn't really care until we told him to touch the food.
(2)Loren G.
I have always had great service when I come here. it's always busy and the servers are always smiling. Great atmosphere!! Love the food. I always try to get something new everytime I come.
(5)Ashley N.
Worst experience I've ever had at Buffalo Wild Wings! My boyfriend and I sat in 30+ minute traffic, for service that could have been one hundred times better. We walked in at around 9PM, and we were told it would be about a 30 minute wait for the two of us. We had our names put down, and waited patiently. Fourty minutes later, we went back in to ask if we had gotten called yet, and perhaps did not hear them - but we weren't mistaken. Then, fourty five minutes later, we were finally seated and we were greeted by our waitress, Mia. We come to Buffalo Wild Wings quite often, so we knew what we wanted to order. We ordered the medium sized wings, (which is about 15 wings) along with one order of rice, and french fries with cheese and bacon. At this point it was around 10PM, and we were starving! During the course of our wait, we also put in an order of the cherry limeade, and a side of coleslaw for my boyfriend. This, is where it gets bad. We wait around 30 minutes for our food, and only the cherry limeade and the coleslaw comes out. Our server completely disappears for the course of the 30 minutes, and after 45 minutes, she comes by and half apologizes for the wait. After a whopping 50 minutes, we finally got our food but had no napkins, no forks, or any bowls to put the bones of our chicken in. Having no forks, napkins, or bowls, is a mistake that honestly, should NOT be made. I come to a restaurant to eat, not to sit there and stare at the food. So, to be honest, our server should have noticed and brought it out promptly. However, she didn't. We actually had to ask twice for our forks/napkins, and when she brought them out, she did not realize we had no bowls (which is ALWAYS delivered during the time of the food), so we had to ask for those too. She did not visit our table consistently throughout the night or during our meal. My boyfriend was absolutely furious with the service, and I couldn't agree more! The only reason why it has two stars instead of one, is because the food tasted as it should... We wasted 2 hours and a half (it was 11:30PM when we finally left) at this establishment, to get horrible service, and a promise that we will NOT be returning here anymore.
(2)Aim H.
Came here to get lunch for myself and some coworkers. I'm not a big chicken wing fan so I got the Parmesan garlic chicken flat bread and the spinach artichoke dip. Both were really good. I especially like the spinach artichoke dip. Its not like most spinach artichoke dips that you get. It comes with a pita type chip which I enjoyed very much. We also ordered Parmesan garlic wings, medium wings, and mango habanero wings. The garlic wings were good. It was the only one I tried. Like I said, I'm not a wing fan. I called in my order and even though my order went in late, James made sure that my wait wasn't too long. I appreciated that since I only had an hour for lunch and I walked there to pick it up. Wished I could've stayed for some drinks at the bar.
(4)Kim M.
I've been to this BWW twice since it has opened. Parking is a beezey, but we live on an island - I think it's expected. Plus, drinking and driving = a no-go. The food is pretty much the same as the other BWWs, so I won't go into detail. I will, however, note that the quality of the food is pretty consistent, which is pretty important. For desserts, I like the dessert nachos. SUPER YUM. Diabetes on a plate. No joke. But is it worth it? HELL YEAH, IT IS. Service at this one is a hit-or-miss. The servers are quite playful and definitely have personality, which I like, but can they serve? Yes and no. Service was fun and forgetful on my last visit. If you can't remember, write that ish down. Just a suggestion. But, I'm somewhat patient, so whatevs. Other patrons may not be so patient... Also, if you're looking for a place to hang where Asians aren't too prevalent, BWW is your spot. No joke. I felt like a minority here. Sports, wings, and alcohol. Bang! Yeah, that pretty much sums it up.
(3)Ashlee O.
Not a very long wait at all. Very large and spacious with lots of tvs and sports playing on all of them. I love getting the salt and vinegar traditional wings with honey BBQ sauce in the side, very good. Very good service here. The waiter always checked in on us. And was very polite. I like it here we will be back!
(5)Priscilla V.
This place get crowded during the dinner hours, usually everyday. Come on Tuesdays for 75 cents traditional wings & Thursdays are 75 cents boneless wings. It worth it coming too have sweet deals on wings. Parking really sucks, you need to be lucky for find parking on the busy hour. It's good to go in ahead of the group and put your name on the list, because sometimes the wait maybe 30-1:30 hour wait. A big minus is when the waiter/waitress are really busy, they don't tend to refill water or drinks until we are finally done with everything. (Which is kinda late) esp with the hot wings and flavors, a lot of ppl tend to drink a lot! Not just beer haha. Overall, I come here often due to the location and it's close to home. Don't wanna wait? Call in and do a take out order and enjoy them wings at home :-)
(3)Mike O.
If I could, I would give this place negative stars. This is the first and only time I will ever go to a Buffalo Wild Wings. This place has been open for about a year and the wait for a table is unacceptably long, even on a nothing Tuesday (no NFL, no college football, no MLB) evening (730pm). What's worse is that it took about 60 minutes to get our food. We should have walked out and the waitress did say some customers have walked because of the wait. I didn't walk but I'm doing probably something better. I'm telling everyone, DON'T EVER COME TO BUFFALO WILD WINGS. Sorry, I shouldn't say anything negative. Let me rephrase that. ONLY COME TO BUFFALO WILD WINGS IF YOU HAVE ABOUT 3 HOURS TO KILL AND DON'T MIND WAITING. If you want wings, go to WingStop.
(1)Melissa M.
The wait time isn't always the best but the service is so much better than the one in Waikiki. I will never go back to their other location. This one is the one to go to. I have never had a bad experience here. The managers and employees are great.
(4)Hohoho B.
Ok this was my first time here and I was a little hesitant since I'd heard that service wasn't that good. But curiosity took over and I decided to give it a go, and I'm glad I went. The wait was quite long for a Tuesday night (maybe because the next day was a holiday) but 30 minutes for 5 people? Yeah, that's long. Anyway once we were seated the fun began. Our server was George and he was really good. He brought our water and alcohol in no time, which is a very big deal to me. He was very patient when taking our orders and when we weren't sure which sauces to get we asked him to surprise us and boy did he ever! hahahhaahha he purposely mis-labled one of our sauces to say "honey bbq" when it was actually super-duper hot and spicy!!! hahahhahah we thought that was pretty damn funny once our lips stopped burning! We asked him to take our photo and he willingly obliged by taking our picture along with a photo of HIMSELF which wasn't discovered til later. LOL. Tha.nk goodness he was good-looking hahha The food was pretty decent bar food. I wouldn't recommend the chips and salsa, because the salsa tasted like it came out of a jar. But the spinach artichoke dip with the warm pita chips was really good and of course the wings!! We lucked out and went when wings were 75 cents each, which i guess is a good deal. 10 wings for $7.50 opposed to regular price of 10 wings for around $15. They have a nice variety of sauces for the wings from mild to super hot so everyone will be able to enjoy. At least they have daily specials on food and drinks so that helps. All in all, this was a very pleasant experience mainly because of the company I was with and our server, George! I will be returning, and I hope the next time is as good as this time.
(4)Saki K.
First time coming to Buffalo Wild Wings during .75 cent wing Tuesday. Which is a really good deal!! But because it's such a great deal...it's always crowded D: Wait time was about a hour for a group of 3. A little long but it was okay because one of my friends was getting her new phone next door @ Verizon which took a while anyways. Our waiter was Anthony. He was very friendly and paid attention to our table. I split water on the table and he got us napkins right away and got a new water cup for me. Our order wasn't coming, so Anthony went and checked up on it and he said the kitchen did something with our order. He quickly apologize, but it was okay!! The order came out fast As for the food, the chicken wings were cooked perfectly! Tender and juicy. The sauces I've tried was Parmesan garlic, honey mustard, honey BBQ, Asian zing, and the lemon pepper. Out of all of them, my favorite was the Parmesan garlic!! The trivia game was fun. A good way to have fun with friends and kill time while waiting for good.
(4)Jarod H.
Pretty good food. Seems like it was frozen prior & cooked in the fryer. No problem. Nice atmosphere for sports. Overwhelming the senses for sports actually, especially on a Saturday lunch. Not complaining though! Football is great! Service was excellent & very attentive. Food came out really fast. Recommended for a pupu & beer place.
(4)Hollie-Anne T.
Okay so came here on a weekday and it was pretty empty. We were greeted at the front and were asked if we wanted bar seating because there's no wait. So I asked the guy how long the wait would be for just a regular table and he looked confused. So I asked "Is there even a wait?" and he looked into the dining room area and replied," uhhhhh no." Okaaaaay..... why did you suggest the bar then? Well whatever, maybe he's new, who knows.... So we got seated and my boyfriend and I looked at the menus. We were waiting pretty long for the waitress to come. If you're willing to wait and you aren't really that hungry then so be it, but if you're super hungry I suggest you go some place else because you will be waiting for a very long time. Even after we ordered, our food still took a long time. Our waitress was also sporting her phone in her back pocket, which wasn't so inconspicuous at all being that it was one of those huge android phones.... (wait I thought you weren't supposed to have your phone on you when you're working). I think the only time I will ever come back to this joint would be for my niece, who really wants to eat here, but other than that I won't be coming back.
(2)Riana S.
Buffalo Wild Wings is Buffalo Wild Wings. If you've been to the one in Waikiki, expect the same thing at Pearl City. Nothing surprising here. The first two times we came here, we ended up leaving because the wait was super long. It was our mistake coming after 3 (which seems to be the most crackin' time). We finally got to get in the club (lulz) yesterday around 2pm. Completely dead compared to the other times we were here. We were seated right away and our waitress who was super nice by the way took our order. We got the large order of the traditional chicken with Thai Curry, Spicy Garlic, Salt & Vinegar, and Chipotle. My favorites were the Salt & Vinegar and the Chipotle one. The drumstick to wing ratio is really good and all of them were cooked well. We also got french fries and onion rings with some Southwest sauce that our waitress suggested to us. The onion rings were crispy and yummy. I wish I got her name but she kept checking up on us, refilling our drinks and making sure that we always had elbow room on our small table. If you don't want to wait, try to be aware of the rush hour times as with any restaurant and plan accordingly!
(4)Sara S.
Soooo... Walking into the place three things came into mind 1) it was PACKED. And it was only Tuesday xD therefore it was loud and the wait for a table was only about 45 mins tho. 2) the smell. It took a very long while for me to get used to the smell. It's not a good smell btw. And 3) the service. They're all very nice and personable, which I like. It's as if they genuinely enjoyed serving us lol! We sat at the bar and chad was helping us with our drinks and got us our food, very nice guy! And the other guy in the red shirt was cool too lol! Didn't catch his name tho
(4)Xuannie C.
I don't know why this place has 1-2 star ratings especially opening week. For goodness sake they are a new establishment, give them a break would ya? It's a wing place, what do you expect it to be? Proper etiquette class? Umm I think not! We came here a little before 10pm after watching Pacific Rim(07/13/13) at Pearlridge. I called around 9:40pm and asked how long the wait would be, I was told about an hr wait. I didn't freak out or anything because it was expected. I actually was hesitating it to be longer than that but she did mention that for 2 people, we can do bar seating since it's first come first serve. We arrived and the host told us if we wanted to look at the bar area we could because he said there was 2-3 tables open and a few getting ready to leave. My bf went back there and the host said, if you want the dining area it really is just a 15-20 minutes wait or less! But my bf gestured me to the back and that's where we sat in the bar area. The waitress came and cleaned up the area quickly and told us the next time she comes back she would take our orders. We were ready and hungry and new exactly what we want since we usually order the same things or change it up a bit or two. We ordered a bunch of wings with mango habanero and we did the caribbean jerk sauces, side order fries, extra ranch sauces, and a bunch of celery. Our waitress, totally didn't get her name but short filipino girl..She was super nice and friendly. Didn't have a problem and always smiling. I think she tried flirting with my bf too but it's cool we had good service from it ;) The girl who brought out our food, Jazzy was terrible. She was in a bitchy mood like I wanted to slap her! She almost just flew our food on the table and the ranch sauce was half full looking like she spilled some. We asked for extra and she said tell your waitress. Umm okay then betch! Food was awesome! BF ordered the cheesecake balls. I wouldn't. For 6 super small pieces it didn't WOW me at all. He liked it though. Loved the wings as always! I'd say to do the bar seating at all times. No wait if you're lucky like us and it seemed lively rather than in the dining area. After we finished we walked across the dining area to go to the bathroom and wow HUGE DIFFERENCE! Dining area seemed so proper, almost quiet, like it was actually an etiquette class or something. I didn't notice any TV at all whereas in the bar area the walls are filled with different sized TVs which was awesome. We like loud, lively, and fun so we suggest you go to the bar area plus it saves you from long waits to sit in a boring dining area that seems so bland. Definitely will go back since it is closer to where my bf works otherwise we normally go to the Waikiki one which is just as great.
(4)Gigi A.
less than 1!!! 45 mins wait for a cold pull pork sandwich and fries!!!! 2nd time warmed my pull pork and was warm and dry now & and fries ugh cold!!!! fired!!!! will never ever eat here again! overrated!!!
(1)Curtis H.
30 to 45 minute wait ended up being a 90+ minute wait. The wings were way over cooked, and lacking the reasonably expected amount of flavored dry rub. The flavored lemonade was good, but free refills usually means a refill. I shouldn't have to ask for items more than twice, and definitely not for more than one item. Poor service, and low quality food.
(2)Jenny B.
Everyone has there own opinions on food places. Some people like the waikiki buffalo wild wings more than the pearl city one.. but I personally like the pearl city. My brother worked here for a few months which made me come here more often and probably one of the main reasons why I like coming here, and since it's closer to were I live. He then had to quit when his first born son arrived. But we still make time to come here. I know some of the workers so it made the atmosphere more welcoming. I think the servers/waiters/hostess are all nice. The waiters expecially make conversations to their customers to flow time by. They give their honest opinions on what's good and what's not depending on the customers taste buds. Sometimes having your drinks refilled make take some time but you have to understand that they are busy. But the waiting doesn't matter to me because the people I go with makes time pass by much more easier.
(4)Lei N.
I suggested this place for dinner. Since there's finally a location on the other side of the island, I figured it would be a good place to catch up with friends. There was a long wait, so long we probably could have watched a movie and come back. But the hostess said if my party could find a table in the bar area of the restaurant then we could just eat there. After a while of waiting we finally gave in and looked for an open table. Perfect timing! A party was already leaving and I rushed to the table since another party was eyeing the open table also. The workers cleaned up the table and looked for the menu and condiments. A lot of televisions all over the wall. More than the Waikiki location, it felt like. I asked for the traditional chicken wings but they gave me boneless. Nothing wrong but I enjoy the traditional. I ordered the honey bbq and sweet bbq? They were both pretty good. It took a while for our orders to come out though. Understandable since there's a lot of people.
(3)Jay A.
Went here with a bunch of co-workers(14 to be exact). First thing I would like to say is that, the place is huge even though it might not look like it from the outside. Second, I think the football jerseys with the employees names on it are pretty cool. So anyway, this place is a sports bar, straight up. That being said, the food here is great. The hot wings were good too. I really likes the thai curry. Spicy but not overpowering. The tailgating sampler was good too. But the nachos was the best thing we ordered. I mean that was the best nachos I had so far. The environment is typical of any sportsbar. Lots of large screen HDTV's all over the place. The noise can be an issue sometimes, but only when it is really crowded. But then again, who goes to a sports bar for peace and quiet right? The also have games much as electronics darts and a video golf game( which I played and totally sucked at,lol). One of our co-workers even attempted the hot-wings challenge. The goal is to eat 12 of their hottest wings in 6 minutes. He came up short, only eating 7 of them, but it was certainly fun to watch. Even other customer's eyes were glued to our tables. Customer service was excellent too. Our server Jeremy, was very attentive and really seemed motivated. He even cheered our co-worker on during the hot-wings challenge. A very positive experience and highly recommended.
(5)Judy P.
The Waikiki location is way better --- as far as service and atmosphere. The food is ok -- as long as you dine in and get the food promptly. (i.e. when you're at the bar) Otherwise, it may be soggy or cold. But I must say - I'm usually ok with the food here. The reason I give it a 2 star is because we've ordered take-out from here at least 5 times... and 4 out of 5 times, they've got our order wrong. Spicy became parmesan... Asian Zing turned out to be Mild... just all wrong. Then I realized one day when I was waiting for my order to come up is that the people on the phone taking orders are joking with each other on the side -- and are probably not paying attention to the person on the other line. Pearl City BWW gotta step up their game...
(2)Tze M.
I love b-dubs!! So when they opened up in Pearl City I was so excited!! Pearl City location... I love the atmosphere for the fact that it's the same as the one in Waikiki. There's tv monitors all over! So when it comes to football season, different games will be showing on the different monitors. Wings: it's all I order. Oh, and beer... The menu has changed a bit, previously you could order by increments of 6, now it's snack, small or medium, or something like that. Only the snack size you can only have 1 choice of sauce. I got the small; 12 wings; 6 wings in 2 different sauces. The wings were over fried and lacked sauce. I wasn't happy about it. Service wasn't bad and it wasn't the greatest either. I know it is a new establishment, and maybe I'll try to give it a second chance. Not sure if this location of b-dubs will make it into my heart...
(3)Monica S.
I came in for dinner on a Tuesday night because of the 75 cents wing special. Sat at the bar and waited at least 10min to be helped then another 45min for our food. The wings were that great either.
(2)Brent P.
I'm trying to be generous with two stars only because the staff were all very nice and friendly. Here's the rest of the story in a nutshell... Two adults and two kids. After ordering we waited 35 minutes for our food. When it arrived some of it was already cold (onion rings, etc.). Kid's mini corn dogs looked like they just came out of a bag at Costco. Ordered a small basket of wings and only ate one. The rest of the food was edible but nothing special - thank goodness for ranch dressing. It wasn't an awful experience but certainly not worth going back. We trusted the crowds and didn't bother to check Yelp before going - huge mistake.
(2)Teresa G.
I decided to give it another go since my first visit was during their opening week. Things were much better this time around. I ordered the spinach artichoke dip. I did notice that if you order it as take out then they give you tortilla chips and if you dine in you get pita chips. I like the pita chips better. Go before noon and the place is not too crazy. Love the fact that if you order your wings plain and ask for the sauce on the side, yu can change it if you do not like it.
(3)Stacie P.
I wanted to go to this place ever since it opened but Hawaii people are crazy when it comes to openings so, as a result, I waited...Some friends and I had planned to go for drinks and pupus one night after our zumba class since it's open till midnight or even later. Yes, I know, that defeats the purpose of working out but we're all about food. In any event, that never panned out so I continued to wait...My 14 year old niece even ate here before I did and more than once, which is besides the point but I just had to point that out. I finally got my opportunity to try this place out when I went for dinner with a friend to celebrate my birthday a couple of weeks ago. We went on a Wednesday night at around 0600pm and it wasn't busy at all. The place is rather large and is sectioned off into 2 rooms; the front room is the restaurant with tables and chairs and adjacent to that is the bar which is an equally large room with high table tops and chairs and a plethora of flat screen TVs facing every which way and playing all different sporting events; it's a bit of a sensory overload. There's also a couple of dart boards. The waiters walk around wearing jerseys with their names written on the back to reinforce the sports bar atmosphere. We chose to sit in the bar and ordered bone-in buffalo wings, the only way to go, of course, as well as some pupus. We each ordered a serving of 5 buffalo wings and got different sauce. I like my food spicy so I got the Thai Curry while my friend didn't want something as spicy so ordered the Parmesan Garlic wings. We also ordered onion rings and spinach artichoke dip, and to wash it all down, a couple of beers! I enjoyed my wings, they were very flavorful and had just enough heat. My friend, on the other hand, said his wings were spicy even though it's listed as mild. Despite that, he ate all of them; it just took him all night! The rest of the food was fine but greasy; I guess that's what you get for bar food. We had some leftovers so I took it home and ate it the next day, but the fried pita bread that the spinach dip comes with, which was swimming in oil, was just oozing grease that I even had to call it quits. What can I say? It was OK. I wanted to go, I did, it wasn't crowded, our server was nice, the food was OK but maybe if I go, again, I'll order a salad with my buffalo wings...
(3)Sarah R.
Terrible experiences abound!! I planned to come here for my finance's 30th birthday party with a group of friends. They DO NOT ACCEPT RESERVATIONS, so we were forced to wait for 2 hours. We spent about $500 despite the lackluster service. The next day, I called to see if a specific football game would be aired at this location. They assured me that it would. After driving 30 minutes to get there, they dismissively informed me that it would NOT be aired. The manager, who was absolutely useless, even blamed someone else for the mistake and made no effort to make the situation any better. TRY WINGSTOP INSTEAD!!!
(1)Jerrae R.
Finger lickin', suck on the bone, good! Well...not really sucking on a bone but working on getting near the bone. Everyone who knows me will tell you that I have major chicken issues. I was not a chicken person and rarely wanted to eat boneless chicken. To be honest, bone in chicken grossed me out, still kind of does. I will eat the skin and skim off some meat and I'm done. It's all because I cannot stand seeing the chicken veins! It grossed me out so bad that the chicken would look uneaten, though I assure you I "tried" to eat it. I'm not sure what happened but I love these little chicken wings and drumettes! I actually crave BWW chicken almost daily. I've tried other places wings and I feel my phobia of veins kick in. My first time here, was right after having my surgery. As we walked to the bar (self seating) area to avoid the long wait, I looked around and boy did everyone's chicken look so scrumptious! While ordering I decided to get the cheese curds as I la la la love cheese and forego getting the boneless. I was going big or going hungry. I wasn't supposed to have anything spicy so being me I got the mango habanero (my doc was there, so...). People in my party tried to snitch me out to the waiter. Explaining doctor's order..no spicy. Our waiter was the bomb. He suggested the sauce on the side so I could control the intake. It was delicious! Been here many times now and I've tried many of their flavors, nachos, wedges and other dishes as well as their drinks. The sauces are tasty and when they say hot they mean spicy hot! If you can turn a chicken vein hating, deathly afraid of getting near a chicken bone person like me, into a person who craves your chicken.....BIG PROPS! I'll definitely be back soon and then again and again. The wait time is long, I suggest heading straight for the bar section as (knock on a chicken bone) I haven't had to wait. Mmmm, until we meet again Jammin' Jalapeno sauced wings..I'll be dreaming of you.
(4)Matt B.
I've gone to Buffalo Wild Wings in five states and they're obviously very similar to each other. I've never gone to a BWW I didn't enjoy and I've never had awful service. BWW excels in the football, macho-beer-and-wings attitude. I am completely for this and wholeheartedly applaud this establishment. Their array of TVs allows us to watch several different sports and games at one time, regardless of where you sit in the restaurant. This one I went to in Aiea was no different. Despite Hawaii prices for the food, the chips and salsa and wings were the same everywhere. I usually test my limits and face the pain of eating the Mango Habanero, as this is a right of passage, but I decided to go with the Spicy Thai and Parmesan Garlic boneless wings. They best times to go are during the specials, such as 65 cent wing day or their other special days. The wait staff is numerous and they get the food delivered to you fast. The bar is always open seating and restaurant side is great for the kids as well. Keep up the good work BDubbz.
(4)Dave J.
Who doesn't like Buffalo Wild Wings. I try to hit them up for "Boneless Wing" Thursday when I can. We go to this location because it's closer to the house than the store downtown. There's normally always a wait to get a table (sometimes we get lucky and get a seat in the bar area). Parking can be challenging since they share the parking lot with a movie theater and other stores. Pros: Good wings and good beer. Lots of TV's and always have multiple games on. Close to the house. Always had great service. CONS: Parking can suck and seating can take up to 30 mins+ especially if there's a good game on!
(4)Ash C.
Came here on a Friday evening with my girlfriends around 8:30 and didn't get sat for a little over an hour! We thought about going elsewhere so many times, but just decided to stay and prayed the wait wouldn't be too bad. WRONG. I was starving and thought I was gonna die from starvation. Not to mention, I don't know how many parties were no-shows as they were the smart ones to all leave, but even with all those no-shows, we somehow managed to still wait over an hour. Crazy. After we got seated, we were given our menus. I don't think they clean their menus because it was super sticky. Ew. And I don't like how close the tables are next to each other. Felt like we were squeezing through tables just to get to our table. Our server was friendly. He was patient with us as we were indecisive on what to order and was great to help give advice on what was good for us girls that don't like spicy too much. Our drinks and food came out fairly quickly. I do wish there was bread or something because I was starving after waiting for so long :/ But everything we ordered was delicious and the boneless chicken was very tasty. At the end of the night, I kinda felt sick to the stomach as we ate all fried food. Man, there went my diet! lol. If you like sports, this place is a great place to go as it's surrounded by a billion TV screens playing everything from basketball, wrestling, and even golf! Sorry, don't mind my comment. I'm one who doesn't believe golf is a sport haha. Parking at Pearl Highlands isn't too bad. But if it's ever too crowded, there's also the floor below near 24hours that holds a good amount of open stalls. Overall, I do like this location for the ambiance and the food. Hopefully once football season starts, we can watch games here...
(3)Dennis R.
Well service here is going to hell. Walked in and no one greeted us or asked us if we needed a seat. I stood there staring at two waitresses and not even a "hello" or "be right with you" or nothing. They saw me and continued with their conversation with each other. Maybe they thought I went in there to avoid the heat and enjoy their aircon. After almost three minutes (yeah I timed it) of standing there I walked up to them and asked, "So should we just sit ourselves or what? Is the dining area open seating?" "Oh well the bar area is open seating. You want a table here? (Pointing to the front dining area)" I was asked. No $#!t I want a table here that's why I'm fricken standing here waiting to be seated. What a joke. We finally sat down and their waiters/waitresses look like they are all over the place serving tables not by sections but by random separated areas. Our particular waiter was all over the place and he took forever to get our order, get our food, check up on us if we needed refills, etc. Nice guy and all but the way they had him waiting tables he was just all over the place. Looked very unorganized. The wings and the rest of the food were still good so I'm glad they haven't gone down in that department. If you visit just go to the bar area. It may be more louder but at least the service there was better. Our last waitress there was named Stephanie and she's awesome. Hopefully you'll get served by her. Very friendly and talkative.
(2)Teri Y.
Buffalo Wild Wings was on my "To Try" list for a long time, and I finally got to check it out!! First off, the place is huge! We were seated right away (it was lunchtime on a Saturday, and we beat the crowds, apparently). There was an option to eat in or go to the self-serve bar area. I'm not sure what that was about, since we ate in--I'll have to check it out next time. Don't let the name fool you, BWW has a very extensive menu, complete with salads, burgers, and of course wings! There are bone-in and boneless options, and a whole lotta sauces and ordering options. Personally, I was a little overwhelmed by all the choices! @Lisa I. & I took a while to decide, and started out with some fried cheese curds. Yummmmm. Cheese curds are already awesome, and add some fried goodness, and it's like fried mozzarella sticks with the curdy "squeak". They were great with or without the accompanying sauce. I liked them best plain. We also got a side of coleslaw "to be healthy" said Lisa. Meh, I'm not a coleslaw fan. We ordered the medium size wings (I think), which came with about 18 wings, a tray of carrots & celery, and both blue cheese and ranch dressings. That's a LOT of wings for 2 people to eat and there were leftovers! Flavors we tried: buffalo dry rub, honey barbecue and spicy garlic. All flavors were good. My favorite (and our server's favorite) was the buffalo dry rub. The menu states that the wings are "spun" in flavor. I have to wonder what that means...the wings themselves are not battered, but fried with just a touch of crispy goodness on the edges and the ends, which is just how I like them. They're generously meaty, tender & juicy inside, but not overly greasy. I noticed that there were way more "drummettes" than the 2-joined other wing part (what are those called??) in the order. This is great for the amount of meat you get with each piece, but not so great if you prefer the other part. The more wings you order, the more flavors you can get, and the trays each come with a little sticker on them in case you forget which flavor is which. Nice touch! Our server was very attentive and friendly--I love when they seem like they're enjoying their jobs! Napkins--key when eating with the hands--are large, and they immediately bring a few per person. When we asked for more, we got a nice generous pile. Just a little thing, but It would have been a nice touch to get wet wipes at the end of our meal (or in my case, just have a sink with hot water & soap right in the dining room...I am that messy!). BWW seems really family friendly. There were high chairs and something I've never seen before--2 families were provided a "rack" looking device on which to place their babies that were already in carriers. I thought they were so neat that I had to take a photo! Finally, I noticed on their website that there are special deals for bone-in wings on Tuesdays and boneless "wings" on Thursdays. Uh oh...I'm gonna have to go check that out!
(5)Jessica W.
We always came to this location and loved it on a regular. We came today to watch a college football game and the service was awful. Not only did the service suck we had to basically beg for our bill. We found out they loved from a franchise to corporate office which apparently makes their service suck. This was the worst experience I have ever had at bdubs I don't want to go back until they get it fixed. We didn't get any napkins, carrots or an extra bin for our wing bones. You guys suck get it together.
(1)Ermie B.
Never patronizing this establishment again. As soon as we entered the establishment, the female host informed us it was an hour wait. No problem. We waited for one hour and forty five minutes. Really? Then we finally were seated. Whew, kinda humid in here. No air conditioning! What's up with that? We ordered food. A nice pleasant order taker perspiring profusely, shirt soaked in sweat. Thirty minute wait. Had a few drinks. Finally the runner comes back with food and throws it on our table. Food looked dried like it was waiting under the heat lamp for ever. "Suppose to be like that?". Food was horrible...... I dunno whats all the hype about....you're better off supporting a " local" sports bar were they still have pride in preparing their food.......#wontbeback.
(1)Mrs F.
2 Stars* Only because the waiter *TRAVIS* that was serving our food gave us ATTITUDE!!! He also, ROLLED HIS EYES to us when we called for his manager. Seriously, who does that to your customers!?! I don't even know how he still works there with an attitude like that. Other than that the food was great and so was the atmosphere. Just a heads up! If your waiters name is Travis (On the FEM side), I would ask for someone else :)
(2)Teri K.
Thought it'd be a long wait considering I went on Tuesday which is 80 cent bone-in wings, but they were able to accommodate my party of four right away! Loved the employees since my first visit. They're always cheerful & you're always welcomed since the moment you step through their doors. If you're planning on eating here, be sure to try the spicy garlic & garlic parmesan! Sooo yummy. Oh & beware of their mango habanero. Sweet...but you've been warned
(5)Megan D.
I was told the wait would be 25minutes, wrong! During my wait I asked for a cup of water because I was dehydrated and it didn't come at all. The women at the counter was no help and the hostess was a clueless mess. Get it together!!!
(1)Roxanne Lynn T.
This was probably my second time here since I don't usually come on this side too often but my friends wanted a place to hang out after a party we had gone to and we chose BWW to come and have a few drinks. It was a Saturday and we arrived around 3pm for a party of 4. The place was pretty filled but we waited 10 min or so for them to clean a table for us. Finally got them cool crown hats to wear! lol Service is everything when it comes to dining into a place. And this review is probably more for the service we received that day we came in. We were helped by Andrew and probably made our experience there enjoyable. His personality was friendly and entertaining. We were there for only pupus and drinks so he gave us recommendations and mentioned drink specials that was going on. But we should have more energetic waiters like him, maybe that will keep customers coming back. Food is pretty pricey in my opinion but yet it is a bar so expect to pay bar price food. There's lots of tvs surrounding the restaurant that will keep you sports fanatics entertained. At least this place is much bigger than the location in Waikiki. So overall good place to hang out with friends if you don't catch the peak times of crowds.
(4)Christine L.
I was really disappointed with not only the food of this place but also the service. I visited this place a few weeks ago with a large group of friends after a movie. My first complaint is the menu. I know its a sport's bar but they have a serious lack of healthy options on their menu. A side salad as the only vegetable option was a let down. There were several in my party that couldnt find a filling meal here. One vegetarian option wont hurt their street cred. I ordered the lunch special of snack size boneless wings with honey mustard sauce. It came with fries or onion rings and I asked if I could have a side salad or fruit instead. Nope. No substitutions at all. Fine. The food came out and the server didnt remember which order was for whom so they stood there holding plates high in the air calling out loudly "Who ordered this?" Um, isn't it your job to remember? I tried my chicken and it was so far from honey mustard that I actually choked on it. It was like the chicken had been soaking in vinegar. Yuck. The server never came back to check on us so i didnt have a chance to tell her how bad it was. Finally when she can't to clear our plates i told her the food didnt taste right. She disappeared for a moment and then asked if id like a large soda for free to go. Like that was going to fix the disgusting uneaten chicken in front of me. I declined, paid the (overpriced) bill and left. Never again.
(1)Michelle J.
This place is located in a good location. Not only can you get your shopping on but you can catch a movie as well. Parking is not an issue which is always a plus cause who likes to drive around looking for parking or even having to pay for parking down town. My friend and I went around 1130 it wasn't busy at all we were seated right away. We had a very energetic waitress she was friendly, loud, and just put you in a good mood. It always seems like it takes longer than it should to get your food being that most is fried and it takes no time to cook. For some reason every time I go my wings never come out hot like they just came out of the fryer. I mean if I wait I would like them to taste super fresh. But I mean really do you come there for the food or the sports that they have on their many tv's?
(3)Vincent T.
Good wings. You're gonna have to try a whole bunch in different sauces before you find your fave. The onion rings are excellent! The Spinach Artichoke dip delicious. I suggest eating lunch here cause they're specials are more reasonable than the regular menu items. It's just discounted a couple dollars more for lunch. Otherwise the atmosphere was good and our waitress was attentive and gave good service not to mention beautiful.
(3)Tiffany R.
Great service! My ID expired and was still able to purchase a bottle of beer. Traditional wings were cheaper tonight. Wing sauces are okay, similar tastes to wing stop! The music and atmosphere is great. They have great taste in music!
(5)kaiaka H.
What is that smell when you walk in?? Musky, oily carpet? Food is below average, our waitress was okay. Slow service... There was an older guy yelling and cussing, screaming at a manager right behind us. Manger asked him to tone down for other customers which was very considerate.
(2)Charisse O.
Buffalo Wild Wings is a really popular restaurant in other states,and this is no exception in Hawaii. When we arrived here at BWWs, there was a huge crowd. The hostess told us that we could sit in the back area at the bar if we didn't want to wait, but when we went to sit down, the only tables that were open was covered in dirty dishes. So we waited in the lobby for a table in the normal dining. At this time, I saw this waiter take a cloth (the ones they wipe down the table) and wring out the extra water right onto the carpet as he continued to walk! How gross was that! No wonder why the place smelled weird. Once we sat down, the table had one less chair than what was needed for our party. I would think you would want to set up the table prior to seating. Plus there was napkins and crumbs all over the floor right under the table. This place is really gross. The food was okay. I think it's overpriced for the quality of food. My mom ordered some Parmesan flat bread, and it was way too salty. The rest of the meals we ordered were mediocre. The place is FILLED with TVs and projectors. If you are really into sports, this place is perfect for you. Don't come here if you want to have a decent conversation with your friends and family. The only good thing about this place was our waitress, Mia. She was really nice. So overall, I was not happy with our experience. I think the lack of cleanliness really got to me.
(1)Josh G.
I came on a Sunday. It was not crowded at all and I had horrible service l. I had multiple problems with orders. I asked for naked chicken for my daughter, got fried. I asked the runner for another order with the correct order and he came back with the same tenders and added the friut. I had to ask the manager for my correct order and it finally was delivered. I asked for boneless, got Bone in. Drinks cam 10 min. after I asked for them. Overall horrible service. I could go on and on about the quality of service. I'll leave it at, no tip because it was not deserved.
(1)Aries A.
I've dined in a few times but this is my first time to use their take out service. I called and Austin took my order. He was great! My order would be ready in 20-30 minutes. When I got there, my order was waiting for me. :) I know how busy BWW gets.. And not once did I feel rushed.
(5)Timora M.
Came in today with a large party. Gotta tell ya I was a bit excited...wings before the 4th! Disappointed as I walked through the door and I can see staff and management eating on the food line. You can clearly see through the door of them eating food and actually licking their fingers not to mention only using paper towels to wipe afterwards. Hand washing must not be apart of sanitation or management does not ensure the proper steps are taken to protect customers. (Servsafe training is needed here!). Staff should be eating in break rooms. I would love to conduct a surprise inspection on this establishment.
(1)Cindy M.
So I've been sitting here with my husband for the past 15 minutes, a dozen servers have looked at us and walked right by. Or even lowered their heads and pretended not to see us. At what point will anyone in this shit-for-service-circus-show actually stop and take my order? Or even welcome us and bring us menus since our table is currently lacking all such amenities. I would give zero but alas, Yelp does not allow it.
(1)Victoria M.
I've only ever been to Buffalo Wild Wings twice. My first experience was alright. But my recent experience just made me never want to go there again. I understand why people are so hyped about this place, it's a good atmosphere for a younger crowd, however, the staff SUCKS! Majority of the workers look like they hate their job and would rather be else where. My coworkers and I went to Bdubs after work last night. The hosttess was not very helpful in assisting us on a place to sit for our party of 7 people. All she said was that we could either seat ourselves in the bar area, or wait for a table in the dinning area. I had to consistently ask her questions because she made no effort to help, and all she did was repeat herself. As we got to our seats, my coworkers and I were trying to figure out what we wanted and the best way to devi up the check. We were planning on getting the 2 Large traditional hot wings, but didn't know how many different flavors we could make or how many wings came in 1 large. Our waitress was a full on Haole girl, with lots of attitude. She was very rude, never smiled at us once, she was pushy, and treated us like we were little children. When she came over, she seen our large party and immediately got annoyed. She asked how we were going to split the checks but we didn't know at the time, because we still didn't even know what to order. She was no help and she said it didn't matter what we wanted to get, all she wanted to know at that time was how we were splitting the checks. When we finally came to a decision on what to order, she SAT DOWN at our table with a smug look on her face and waited for us, like we were taking forever. I've never worked in the food industry before, but I know enough to know that it isn't professional for your sever to SIT DOWN AT THE TABLE WITH YOU. Like wtheck? We ordered our wings and she asked us what dipping sauces we wanted, ranch or blue cheese. I couldn't hear her because it's always so noisy at the bar side. So she got frustrated because nobody gave her an answer. She began going around the table asking every single one of us what sauce we want, and said "I don't want to bring out the sauce and you guys aren't going to use it." I thought that was funny, because she brought out like 10 ranch sauces and there were 7 of us. Did she really think we were gonna use all of those? No common sense that one. The wings were alright. I only liked the parmesean garlic & salt and vinegar. All the others were too hot or weird tasting. When it came to giving a tip, I was ready to leave her NOTHING. Honestly, some people may say that's mean, but hey, what is a tip for? It's when your server gives you good service, right? That's how I always saw it. She didn't deserve a tip, but my coworkers are too nice though and we left her a tip anyway. But that's okay, cause honey, we took all the wet naps on our table! Lmao! Thanks, but never again. I'd rather go to wing stop in Kalihi.
(1)Jenny P.
I love the food here. I've probably been to this location 4 or 5 times. The service is okay, I recommend dining in the restaurant area, not the bar area. The service in the bar area is horrible, and all the times I went, it was super busy and the waiter doesn't come by often or at all to refill your drinks/check up on you.
(3)Skyye S.
Normally we don't have a bad time here but the last time we went it was awful and after a great experience at another restaurant there is no need to go back. Started with them having nothing. We came in for some newer items and they didn't have either so we settled for mozzarella sticks and a different drink. We both got the same drink and they tasted completely different. Mine clearly had a lot more alcohol in it and my husbands was watered down. I ordered a chicken sandwich with ranch. When it arrived it had a chipolte ranch on it. I informed the waitress and she just asked if I wanted a ranch cup. No I want wanted the sandwich I ordered. So she gets me a new sandwich and there is no sauce on it at all. Wait for her to come back and she brings a ranch cup. The manager was informed about the issue and we received a discount but certainly not worth the messups and the lack of products.
(1)Crista P.
Alright so I tried this place again, EVEN THOUGH I said I wouldn't come back, we were craving wings and of course it's like 80 cents today we had to come. Service: This time around it wasn't too bad, we saw there was a wait, so we walked to the bar to see if there were any open seats. Unfortunately no seats were open, we decided to go to the front and put our name on the list. It took maybe about 10 min to be seated which wasn't bad either. Our waiter was super friendly, he was quick with service. One downfall was I had to wait to get my drink refilled, I actually had to ask a passing waitress to get me a refill. Food: We decided to order the cheese curds which are fantastic! We got the basket of french fries with cheese, we ordered ten sweet bbq traditional wings which were really good, 5 honey BBQ and 5 lemon pepper traditional wings! Everything tonight was pretty much good. I really enjoyed the lemon pepper wings, it had that citrusy taste that I love so that was a major plus! Will I be back? Ah if im in the area I wouldn't mind giving it another try, any place with wings lately has been a craving so yes
(4)Evan M.
Always drove past this place, and was curious how this nationwide chain was like. Thursday night was pretty busy, with a 30min wait, but there was apparently a $0.80 boneless wing special that helped make it better. The artichoke dip appetizer was good- mostly the pita chips were what I thought stood out. It was not too hard or soft, and and had good flavor on its own. Of the boneless wings, we got the 6 least spicy flavors and seasonings. The only real winner to me was the Parmesean Garlic. We liked it so much, that we even ordered the ones with the bones, which we liked even better. I realized that the boneless had a bit too much crust for my liking in comparison, which makes the flavors more dull. I would be interested in trying all the flavors again with the bone. Dessert Nachos were okay. The cinnamon "nacho" chips were a little bland, and the saving grace was the little balls (cheesecake balls??) in it. Would recommend getting that separately if possible!
(3)Mike R.
Good wings
(5)Andy F.
Our server Stepha was extremely friendly and helpful. Best service I've had in a long time. Drink specials were good and they weren't shy on the pour. Food was good too. Sam Adams Burger was very tasty as well as my wife's Chicken sandwich with peach salsa. I know, sounds gross but it actually wasn't.
(4)Gene R.
Not bad for a few wings.
(3)Krystle T.
I must warn you if you ever go to this BWW, and you have the server with the dreadlocks request to be moved to a different section! I have many years in the food industry, and I'm very disappointed with his customer service. He seemed like he hated life, and what makes it worse was he smelt like marijuana. This is outrageous! He should be drug tested! Highly unprofessional to be smoking weed before coming to work or who knows during his break.
(1)Michael M.
It's B Dub, good place to come for food and drinks and watch sports. Bad thing about this place is that it's stuffed in between everything else including an awesome theater and base housing, so it's always so crowded with so many people. Expect a wait on a table especially if you come with three or more. Parking is ridiculous and good luck getting in or out!
(3)Anson H.
Went here earlier for satisfy some cravings. Colleen was helping us with take out and I'm not sure if it's her first day but she took over 5 minutes to take our order and repeated it 5 times finally getting it right the fifth time. Then I Paid in $1 bills and she laughed. I felt offended like my money isn't good enough. I work in the hotel industry in a tipping line of service and was trained to never laugh at a guest. After handing her my money, she laughed more and started to count it. She didn't even double count the amount I gave her and told me I shorted her $2. I hope management reads this and handle this situation accordingly. She was unprofessional and rude.
(1)K C.
This place is really great, to hang out and chill with friends...UNTIL..u try to order something off of the new menu... With all the items they don't have! Unbelievable! I have never tasted the buffalo Mac and cheese because it is ALWAYS OUT! So I tried the flatbread pizza thing, half of the toppings were out... So I asked for the pastrami pretzel Sandwich...NO PASTRAMI!!! Why even put the menu out!Other than that...our waitress Megan was outstanding!!
(2)Debi V.
This is a great place to have lunch and watch the game, which we are doing right now. The food is good and our server is right on top of things! A lot young couples today with their children, enjoying the game and food. The atmosphere is casual and you can come as you are, no need to dress up. Their menu includes chicken wings with different bbq sauces, lots of salads, burgers as well as children's meals.
(4)Christopher D.
Craving wings for lunch after dropping off someone at the airport, I chose this location over the Waikiki one due to parking being free and easier. Pleasant host upon arrival who directed me to the bar since I was dining solo. Bartender was immediately available, friendly and explained the specials of the day. Tuesday is "Wing Tuesday" where they discount the price of the traditional (bone in) wings to .80 a piece. They also run lunch specials for under $10 on weekdays. Tons of good beer on tap and in bottles. A mix of local craft, national breweries and imports along with the watery, Nascar style beers like Bud Light and Coors. I never understand why a bar would carry Bud Light in both bottles and on draft...wouldn't they rather serve more brands instead of double stocking the same beer twice? Best part about the wings was the selection of sauces. Everything from mild to sweet to salty and "burn your lips off" hot. I went with three of the spicier ones and the "mango habanero" standing out as the one with best flavor with good heat. The actual wings were good, not too small, meaty enough and cooked well. The bartender was great at her job. She was engaging, which is rare in today's world mainly because people are on their phones and not actually talking to bartenders anymore. It's nice when they notice and take the time to talk...they're not going anywhere, so why not entertain themselves and the guest. She was knowledgeable of the menu, beers, company history, etc. She checked back on the food, refilled drinks in a timely manner and was quick with the check processing. Awesome service. The place is huge, has a TV on every inch of wall and was staffed appropriately. Bathrooms were clean, well stocked and, something I love, had HOT water...most restrooms only have cold. I was given a sincere farewell and thank you by every staff member (5) on the way out. My experience seems to be different than some of the other ones on here. When craving wings and good beer again, I wouldn't hesitate to drive over to Pearl City to this location.
(4)Jade S.
Apparently tonight was UFC night where you had to pay $10 cover. Got here around 7:00 pm (07/11/15). There were a lot of people waiting outside like normal, so I jumped out of the car to put my name down while my boyfriend went to find parking. Being the introvert that I am, I didn't really bother looking up as I walked into the entrance (which the doors were wide open so I just walked in). A male waiter/hostess was walking out of the entrance as I was walking in & I almost bumped into him. At the time a man was asking about his wait time & the waiter said he would check. I took three steps in to the door & a big security guard steps in front of me & says, "Ma'am, you can't be in here." I didn't question why (my mistake) so I just turned around & walked out. As I was walking past the restaurant I noticed a handful of letter sized paper on the windows saying, "UFC Night, $10 cover." Seriously, the lettering was pretty small. First of all, why in the world was I turned away by the security guard? Are only certain people allowed to enter & pay cover?! What if I did actually want to pay the (ridiculous) $10? I mean, I am speaking before I know my facts but I felt offended by the security officer after he wouldn't let me even walk up to the hostess area. Like I mean, how did everyone else get in? Why did he turn me away but not even ask if I wanted to pay the cover & eat in their establishment? Could someone please tell me what's the policy on UFC nights or any other they charge cover for?
(1)Ryan S.
This Bdubs is a million times better than the Waikiki one. With that being said, I was a regular especially doing take out on Thursday and let me say probably 25% of the time on take out I had an issue. Usually they would "lose my order" (i dont know how if you put it in your computer but okay) so theyd have to put it in again once I got there or they would tell me 15 minutes and itd be 35-40 minutes id be waiting for my food. Now eating in, I never had an issue. Always good service. Food was good (although they were usually pretty stingy with the sauce but theyll bring you more if you ask). Bigger than Waikiki's and it feels like the ones stateside. Good crowd for football and fights. They have a younger female manager also and whenever I would have an issue with the carry out she was always extremely polite and apologetic. I even recieved a free meal once. Kind of surprised me but she was really awesome (maybe she knew I was a regular, I dont know but either way it was cool). This store is only like 3 years old (I think they opened June 2012...) so maybe it was still working the kinks out. If I still lived here I would still be going here all the time.
(4)Amanda Y.
I came here on Sunday afternoon around 3:15pm. It took them 40 minutes to seat 2 people. During the time that I waited I watched as employees gathered around the take out stand talking story and occasionally folding napkins, as many as 5 of them at a time. While this is going on half the restaurant is empty along with there being many open seats at the bar area. You would think there wasn't enough work for all these employees since so many of them had better things to do then serve customers, however there were at least 10 people waiting to be seated. All probably wondering like myself what was taking so long. When we finally got seated the waitress said, "hi loves". I'm sorry I don't know how you find that to be an appropriate way to address a customer. Then she continued with this after my father ordered saying, "okay love". Who addresses a customer like that?! How does that sound professional or appropriate? This "you still doing okay love" to "how's it going loves" went on the entire time she waited on us. The food took another 30 minutes to arrive and the waitress cited problems with their tickets not printing in the kitchen as the reason for the long wait. The food was good and I love the mango habanero sauce and potato wedges. However, even though the food is good the service is greatly lacking. In total from the time I put my name in till the time we got our check and paid it had almost been 2 hours. With over half that time waiting to be seated and to receive my food. I will not be going back.
(1)Cjay G.
This ones for Robyn. Seriously if you fucking hate your job just quit. First of all when we got seated and she tried to place the utensils on the table the knife flew out on the table and all she said was "oops" grabbed the knife and went to go grab another set. When we got our order she slammed the tray and slid our food onto the table. She just gave off a negative vibe the whole time we were there. She sucks, and I'm guessing she's new because I haven't seen her around before. You obviously hate people so I don't get why you're a waitress. We'll be back, but we just hope & pray we don't have ROBYN as our waitress, ever again!! Ugh
(1)Alyson Y.
DECEMBER 22 FOOD POISONING. On Sunday (December 22, 2013), we went to Buffalo Wild Wings to watch the games. My boyfriend ordered the Chili Nachos and got food poisoning. I've had several good experiences at this particular BWW. I prefer the wait staff here to the one in Waikiki, the payout is more conducive to watching the games and I like the parking better than the one in Waikiki - but if they have a kitchen staff that does not know how to handle food properly, they're a liability. Contaminated or improperly stores food from anywhere, but especially a chain this large, is unacceptable. Since creating a public post about the food poisoning incident on BWW's social media - I found another customer who ate at this location on the same day who also contracted food poisoning. I'd have otherwise given BWW 3/5 stars, but since contaminated food is clearly not an isolated incident for them - I'm giving them 1 star. BWW has lost two regular, game-day customers.
(1)Jennifer A.
If you have an ID card you can use it here. I totally forgot to use mine...bummers. We had about a 30minute wait even though there were a few tables open. The service is pretty slow. We ordered three beers and the server just brought them out one at a time. We also ordered water all around and she only brought four when there were six of us, same thing with the utensils. The food also took awhile and it wasn't that great. The amount of chicken wings is a rip off for what you get. The pountine fries was ok...in canada it's way better. They do have a good selection of beer. We went on a Wednesday and the beer special was pretty good $3.99 for a pint.
(1)Taylor H.
Every single time we come here something significant is wrong with our order or they are out of a menu item we want. Once the pecans that came with the salad were rotten - over a year past expiration after we looked. We discovered this after I had poured them on the salad and we weren't even comped for the salad - we had to ask for it!! The next time they mistook the hottest wings sauce for salad dressing, burning our mouths and ruining the salad. Other times we have been here they are out of drinks and menu items. This time I had to pay extra for dipping sauce when I ordered wings and fries. Too bad this location cannot and does not measure up to other BWW on the mainland. Bad service, bad food.
(1)Anon N.
Teach your people customer service! I had my brother call & ask (ever so nicely) if they take RSVP. The girl who answered flat out said "No." like ok first of all, be polite about it, & second of all, it would have been nice for her to at least let us know it was an hour wait!!! Seriously. & To add to that, the same girl who answered the phone (my brother recognized her voice) served my friend her alcoholic beverage. There was a mosquito on the drink. The girl saw it, & she asked my friend "Is it on outside or inside?" my friend said it was on the outside. Instead of having the decency to wipe it off, she just walked away!! Disgusting! That mandatory 1 star goes to our waiter because she was awesome! It takes one worker to mess up a customers experience & that one worker, because she was our first contact via phone, messed it up at the beginning.
(1)Cayla-Arielle P.
Second time here, came here with a couple of friends. As a group of female high schoolers, it's almost given that our service is most likely going to be mediocre at best. However, our service tonight at BWW proved that wrong! We came in about 5:30 on a Friday evening and we were seated right away. I was super happy about this because there's seriously always, always a wait here. Our server Stanley was very friendly and accommodating, checking up on us periodically but not so much that we would feel floated over. A lot of people say it's overpriced but it's really not. The four of us split a large and we ordered Parmesan Garlic (personal fav!), Buffalo, Asian Zing, and Honey BBQ. (They accidentally gave us Honey Mustard; upon learning this we quickly got our Honey BBQ with no hassle.) We also got a basket of fries and mozzarella sticks. The mozzarella sticks' portion was kind of small, probably 6 sticks at most for almost $9 but they were tasty so no complaints. The food is seriously awesome. I mean it's no fine dining but that's not what you came here for anyways. We left full with a lot of leftovers in hand, and splitting the bill, we only had to chip in about $12, minus tip. Highly recommended!
(5)Crystal B.
I came here on a Thursday for those special deal wings with my boyfriend, his best friend, and his younger brother. I was with the BOYS. LOL. Little did I know that we would be going on the final NBA game day. The wait time was really short considering the amount of people and we went straight towards the bar seating. There were lots of people and there was a table full of drunk Spurs fans. They were being soo loud, but I expected that coming into BBW. Our waiter was pretty friendly and came to our table a few times. He was good with our orders and the food came out pretty fast. I have no complaints. I did however find one problem. I went to the bathroom and went into a stall with no toilet paper thing on the wall (I took pics and uploaded it on here). It was placed on the sanitation metal box that is used for feminine products. EWWWWWWWW. I unrolled a good amount and proceeded to get ready. I had to literally hold a huge roll of TP which Im not down for. I couldnt avoid the situation. There were no open stalls so I just dealt with is. I wasnt a happy camper, but when I have to pee, I have to pee. I wouldnt normally complain, but hey, thats pretty nasty and I dont know how long it was like that, but I just wanted to share my experience since its my review. Overall, I would come back, but IF CAN, PLEASE FIX THE BATHROOM STALL WHICH DOES NOT CONTAIN A PROPER CONTAINER OR WHATEVER YOU CALL THAT FOR THE TOILET PAPER. THANK YOU :)
(3)Jason M.
hmm... ok. nice place with lots of big TVs! Food was ok... bar food, but i think i order the worng thing. i got the boneless wings.... they were more like chkn nuggets, not wings. next time i get the regular wings. prob going back, but over 3 stars.
(3)Sarah Ann D.
-Below Mediocre-grasping for average. -Overpriced. -Decent service. Ordered *fried pickles (served luke-warm-not even hot, not very tasty) *spinach artichoke dip (served luke-warm, artificial cheese taste) *wings 2 ways (the best thing we had there; BBQ a
(2)CD B.
This place is awesome. Lots of TVs to watch the game at. The food is awesome. Got the 24 piece wings w 4 different sauces ! Blazin, spicy garlic & buffalo is my favorites. Our server Sheldon was the best ! He was so helpful ! Ask for him when you come in ;). The drinks were great we all got beers & shots but the twisted margarita was the best ! Will def be back !
(5)Niki T.
Boyfriend took me here on our date. Waited about 20 minutes for a party of 3 on a sunday night around 9:00pm. Service was efficient and the wings were great! Dessert was an epic fail and place was full of smoke. PROS: Service was fast, food came out quick, considering it was a full house. CONS: It was way too smokey in there! I had a 3year old with me and i was worried he was okay with all that smoke. Waitress should have paid more attention and refilled water (we ordered the chipotle, buffalo, and BBQ hot wings.. water is needed) Desert menu needs more detail. We ordered Cheesecake bites.... we got little deep friend doughnuts with cheesecake in the middle... yuck, sent them back. We then ordered cinnamon squares, but the waitress came back saying it was also deep fried. Hmmm desert is the best part of a meal, but i wont be ordering none here!
(3)Hope S.
Located in Pearl Highlands, in proximity to the regal cinema movie theatre, Buffalo Wild Wings made their first appearance well over a few weeks ago. Although I was not there during their grand opening, I did note that their lines were practically long and you would have to wait at least 2-3 hours before you were seated. However, me and my girls decided to throw a girls night out sort of thing and from my experience, I did think that this Pearl City location is quite larger than that of Waikiki. We did have to wait a few weeks after the hype came into play, but it was still worth it since the crowd gradually died down. Don't get me wrong, BDUBs is still happenin but for those of you who are still dying to try this new location out, I would advise visiting in a couple more weeks so you would not be as anxious waiting for your table being prepared for 2 hours. Many people would chill at BWW for occasions that relate to NBA, MMA fights etc., and this place is off the chain for drinks. Well for me, I ordered their Strawberry Margarita, which is the original flavor in the "bar and grill" market. I would usually order "on the rocks" but my heart was willing to stick to "slushed" at the time. It was a turnover for me when one of my girls ordered the twisted version Margarita, and I got to say, if you're in that area and are a Margarita Lover, I'd choose the twisted version, only because it had a little bit more mixed flavor. On top of our drinks, we ordered their chips that came alongside with the spinach artichoke dip. Our server was kind enough to fill our basket up with more chips - I assumed it was unlimited for refill, and it was. While my girls ordered their choice ranging from salad to cheese fries, I ordered the shareable featured item of the Tablegating Sampler. Portions were huge and I would recommend this sampler to share with friends only because it did comprise of cheesy salsa tortilla chip style, onion rings, your choice of boneless wing (I chose honey BBQ) and it also came with mozzarella cheese sticks if I'm not mistaken. BWW, also referred to as BDUBS offer a wide range of food and drink items on their menu. Overall, I am still ecstatic till this day since BWW is now located on the west side. It's a great advantage for those residing on the west side, for they don't need to drive all the way down to Waikiki anymore for some drinks and good time! I will for sure be coming back sometime sooner in the future.
(4)Moala P.
We had to wait like an hour for a table.It was really packed.Food was good but I was excited to try the fried Pickles.It was good.Its a nice place for family outing and if u wanna watch sports u can go to the bar side and have alcohol drinks there to.
(4)Ksenia C.
Friend and I sat at the bar. The server was great. Friendly. The for was great. The wings weren't covered in sauce like they should be. Some where dry
(4)Charis H.
I just turned 22 two months ago. In Hawaii you cant get a vertical id unless youre 21 and your id expires on your 21st birthday so I have 2 valid ids but because its vertical I couldnt order alcohol. That policy is bull! Its 2 valid forms of ID! Only reason i came to BWW is because they were open late and I just finished work. All i wanted was food and some drinks and i couldnt even get that after a long day of work! Need to fix their policyy! Now i have to drive all the wayy to town because i cant drinkk and eat at BWW. HORRIBLE HORRIBLE HORRIBLE! Never coming again!
(1)Jhay Y.
if I could give this establishment 0 stars, I could. Honestly. We waited an hour and a half to get seats since we had a large party, very excited to eat and DRINK. Unfortunately, when we were starting to order, they informed us that they just received a policy this morning that they are unable to accept vertical state IDs and licenses. There were NO notices on the door, which is ridiculous. If a new policy has been announced, there should be signs that state so, they wasted our damn time. First of all, we are unable to even get the horizontal ID unless we lose it or it expires so that's a BS policy to begin with. THEN, when we asked to speak to the manager, the lady manager looked apathetic and almost had a noticeable attitude in her voice. The guy manager walked off in the middle of our conversation. Super unprofessional and really inconvenient for our group. What a let down. A major let down and it's pretty safe to say that we all walked out without a word. What a bad policy for business and the fact that there was no notice was just sad and pathetic. DEFINITELY NOT COMING BACK HERE. ******UPDATE 6/15/14: Also the host was too busy flirting with a military customer and getting his number than helping the woman who stood patiently in front of me, trying to get the host's attention... She paid no attention and continued to talk to the customer who was only interested in getting her number while a line formed in front of her. You're working! This isn't the time to be giving out your number. Has the management team trained her to act like that?? Not only that, but she seemed irritated and rolled her eyes when I asked what the estimate wait time was. Ridiculous. Customer service SUCKS at bww pearl highlands. That needs to change. Either way, we won't be coming back. This in addition to the way they treated our party with their new policy is absolutely unacceptable for a business.
(1)Melissa L.
The food was pretty decent here. The server that we had was great! The only issue was the wait for a table! I had a very large group, it took over an hour and a half before we were seated and they wouldn't let us be seated until at least half the party had arrived. Which is why our wait was sooo long! Other than that, if you're a fan of wings / bar food and beers! Totally check this place out! The wait might be long but it's only because they just opened! Give a few weeks for the crowds to die down a bit before you think about trying this place!
(3)Jayda G.
My family and I are huge fans of the franchise, we're sports fanatics so having a good place to cheer on our favorites teams in an environment that welcomes the crazy that goes along with it is golden! The friendly wait staff and bartenders are on point but not enough to get me to try the "wing challenge" lol! Our top 3 sauces are Mango Habanero, Lemon Pepper, and Parmesan Garlic whewww my mouth is watering just writing this review! The daily food and drink specials are another plus specifically for this location that draws a large military crowd especially on Thursday when the duty ends at 1500, that's 3pm for you civilians ;-) Other than my husband's "Man Cave" there's no other place I'd rather enjoy a game than right here!
(4)Go G.
I like coming here maybe just hang out and get updates on sports! Although this place gets crowded im usually too blitzed to notice the service. Great place for wings 75 cent tuesdAys and thursday are the best!
(4)Psyche S.
Okay, so after much debate, we decided to give this place a try. Because let's face it, who doesn't like a good buffalo wing?!? So I check in with yelp and notice it is only rated 3 stars, which is never a good thing in Hawaii. Considering I think Hawaii YELPERS are among the worlds most generous. LOL Well to no surprise, the food was really forgettable. As in I wouldn't mind forgetting how bad it was. The wings??? Meh.... I've had much better buffalo wings at The Shack. Also had a few burgers, and few appetizers. Meh meh meh.... Not very good at all. On a more positive note however, they screwed up our order a couple times and brought us food we didn't order, we tried to tell them, but our server said "oh well, looks like you got free food!" This is what saved them from getting 2 stars from me. But no fret, the universe will balance this extra star out because I'm sure the person who's food was given to us instead, will be giving them 1 star for their experience! Hahaha Thanks for the free extra forgettable food! Try it if you have no other choice.
(3)Ilora M.
And what was the hype all about? I was really disappointed with this place (Pearl City Buffalo Wild Wings). The place just opened on June, and it was when the line was long- as people gathered outside, and the wait was extremely long (1-2hrs). I was glad to finally not wait for a seat when the month of July arrived. My mother, a friend and I ordered the sampler appetizer that they have-- the food came out fast. We ordered burgers, I got the pulled pork and my friend got the burger with taco shells in 'em. We were so excited to taste the food, but our feelings toward this food place--- from totally stoked to "is this place really called Buffalo Wild Wings?" I expected too much about their wings. It was really dry, it tasted like one of the packed-in cardboard microwavable foods. Also, there were flies flying around so we could not enjoy our food. I thought this place would be cleaner as it just opened. Nevertheless, the ambiance of the place would be pleasant if not with the stench that we cannot avoid to notice, the flies and the many servers who were just standing around like there are no customers. With that being said though, we had a friendly server. They weren't that busy at the time we came I suppose. I give them a star for their pulled pork burger, with a bread that is not drenched in sauce. I will try the one in downtown, then we'll see.
(1)Matt F.
Been to this BWW's probably 10 times and haven't had any complaints until today. We called it in and took it to go. The order was correct, but bare had any sauce on them. We tried two different sauces we've never had before, don't know what we thought of them because there barely was any sauce. Very disappointing.
(3)G E.
GREAT service!!! Friendly, efficient, and über attentive. Kitchen got slammed during our visit, but server kept on top of things and let us know progress. Will definitely be back!
(5)Kanani C.
Why the 3 stars? Servers actually talk to you, service is good, yeah it's a chain restaurant for food but id rather go here than crappy Chili's or ruby Tuesdays. Sports all around, interactive games, and specials everyday on beer/food.
(4)Shane V.
There is a reason this Pearl City BDubs has 2 1/2 stars and is getting a one star from me. When you guys first opened you were on top of it, what happened? I used to be a regular here and would eat here religiously every week, in fact you guys were so good once you knew me by name. I have eaten here close to 25 times in the past 6-7 months'. My past two experiences within the last month have been horrendous! Last night I ordered thirty wings total, 10 of each of the new flavors, I called at approximately 6:18pm from my house and was quoted 20 minutes over the phone. I drive to pearl city expecting to have my to-go order in hand upon arrival. I'm told my wings will take another twenty minutes. I pay for my meal at 6:54pm and I am told it will be another ten minutes are so.....what is taking so long?.....ohh I know it's the fact that when you call in your order they just print out a strip of receipt paper and hand write your order. This is very very poor practice. As I am standing at the counter i see a pile of 8-10 orders that haven't even been punched in yet. Are you kidding me?....quoting those customers at 20 minutes as well??? I'm watching the poor manager struggling to punch in entries on the computer. Good job for trying but your fellow employees are screwing you over and have no respect for you, as I watch you struggle no one offers to help you. Is this normal? Anywho, to get back on topic I find out the the printed sheet stapled to my bag says my order was submitted until 22 minutes after I placed the call. This is piss poor practice and I am not at all pleased! Maybe I will try again in another year when it's under new employees and management. If I was the owner, every one of you would be fired. Ever seen bar rescue? This needs a Buffalo Wild Wings Rescue!
(1)Ina B.
I really love coming to this place. Buffalo wild wings can never do me wrong. The service is alright there. I always get mango habanero wings, and it's the best thing ever! Every time I go, nothing ever goes wrong. The only thing I don't like is on tuesdays and thursdays its super busy, especially since the wings are 75 cents, but it's a really good deal so I just go there anyway and get through the wait time.
(4)Josh R.
BWW's service in general is awful, but it's the worst at this location. I'm at BWWs in Pearl City on a Tuesday at 3pm. The place is half empty, but it took 15 minutes after I was seated to get a water. There's a drink station 30 feet from my table, but the server decided to walk around for 5 minutes until she got the water. TIME OUT! Quote from the table of girls beside me just now, "I'm about to scream at the top of my lungs: where is my f***ing food!?!?" Perfect timing... Anyway, it's obvious that the manager has fooled the owner into thinking everything is running smoothly. I've watched him for 30 minutes (short guy with the red shirt and spiked hair) walking to and from the kitchen to the front counter with his head down looking at his cell phone. He's got to be on lap 10 at this point. Hopefully he's looking into different jobs, or ways to get drinks and wings to customers in under 2 hours. This place is a JOKE. It makes me want to buy the restaurant just to fire everyone here and start from scratch. Since the food sells itself, getting people in and out quickly, while meeting their very basic needs, is the key to a successful restaurant like this. Why can't they figure that out??? Blatant laziness by the manager. Lack of oversight by the owner. Crappy place. But those wings tho!
(1)Daniel B.
When this location first opened it was good, busy but good. My recent two last visits were disappointing. Ordered take out, buy the time I got home it was cold. I only live 5 mins away. This past Sunday 03/23/2014, I waited 45 mins for my take out order. When the food came out it was warm not hot. So I may not be coming to this location much longer should this continue.
(2)Jamie B.
I was here a couple of weeks ago (as I usually am) and felt the need to put in a review "just because". Well, mainly because the bulk of the reviews suck, but I'm not sure why...lack of patience, perhaps?? It's a busy sports bar. Come on...Anyways...my food is ALWAYS GREAT, HOT AND FRESH, and the drinks are nice and frosty. Can't really beat it. I go here to eat, chill, and attempt to catch a Cardinals game or Blues game from time to time. Place does get busy, but longest we have ever waited was a half hour. Food is still at our table in about 20 minutes. To me, this is fast. It's a "restaurant", so sit back, take a break, sip on your drink, and chill. If it's too busy, order to go, and walk to the food court to eat, you can sit outside. Done that a few times. Their buffalo chicken ranch wrap is awesome! This location is awesome, especially compared to the one in Waikiki, which is no good at all. Never had a bad experience, highly recommend.
(5)Andrew G.
My go to from Sunday mornings for football or for dinner and a beer. Have never had a problem at this location!
(5)Samantha M.
I come here almost every tuesday ($0.75 traditional wings, yeees please) and some days are better than others. They get really busy after 9PM (with fairly big-sized parties...on tuesdays) and that's probably the only thing that would stop be from going. Otherwise, most of the servers are friendly and I would definitely go back...probably because I love their wings.
(4)Andrea L.
This is an update review. Okay so the waits are still long. But I finally got really great service. Our server was Maegan, never seen her before because I would always go once a week but we had her and she gave us great service. She always came to check up on us, gave refills on our drinks right away, and when we had an extra order, she just let us keep it. And one of my friends ordered two rice but they forgot about it, they ran out of rice and they gave my friend fries with no charge. She was nice and had an outgoing attitude, finally someone who actually looks like they want to be there. LOL.
(4)Nadia K.
We came here on a Tuesday night for an early dinner with the kids. I thought the menu was overwhelming, but we were there to try the wings so we focused in on that. Lucky for us Tuesday is half off wings (Thursday night is half off boneless)! We learned that you order the wings by size: snack (at least 5); small (at least 10); medium (at least 15); and large (at least 20). You then choose your seasoning and the great thing is that they will split your order so you can try a number of different seasonings. We definitely preferred the traditional wings over the boneless. The onion rings are awesome! Our server was friendly and attentive. This place is great for kids, but it gets packed.
(4)Kristy L.
This place is an absolute JOKE!!!! First off it stinks REALLY bad, the moment you walk in you get hit with a sour, rotten smell accompanied by fried food. The host in the front were VERY intimidating and in your face. Seemed like they were putting up a front, it did not seem like the welcome was genuine. We got sat rite away and was told the server will be with us shortly. We waited for awhile and browsed the menu, FINALLY after a good 5-10 minutes our "server" I think her name was Gretchen came to our table. She seemed very unfriendly and rushed to take our order than she was gone. We waited another 30-45 minutes for our food. During that time we watched the different games that were available on the TVs that was a plus my husband was happy & it helped pass the time. BUT not once did our server check on us & refill our drinks. She seemed too busy talking & joking around with the other servers & people working in the front. Our food FINALLY arrived, our fries were cold & soggy & it seemed like our chicken was sitting for awhile.... But we were too hungry to return it, & too afraid that we'd have to wait longer for our food... after finishing our mediocre meal we waited AGAIN for our check... While waiting I was observing the workers in the restaurant since there was nothing better to do... It was very interesting at the least, I noticed a lot of horse play, guys grabbing girls, yelling coming from the kitchen & a lot of people standing around talking story while the guests waited. It was a VERY unprofessional setting.... Im sorry if your on the clock shouldn't you be "working"???, hmm if only I was younger maybe I coulda got a job there & get paid to talk story with my friends... Well thankfully our experience came to an end.... So recap BEWARE of HORRIBLE service, expensive mediocre food which is DEFINITELY NOT worth the price u pay, SMELLY environment & Unprofessional staff!!! I definitely will NEVER return!!!
(1)Lys L.
Our waiter was so nice and helpful He gave us suggestions on food. And let us try the wing sauce before we ordered. I forgot his name but he was wearing a hat. Wings were good and way better than hooters! Although I told the waiter we wanted a booth and she never sat us at one
(4)Amanda C.
We have tried to eat at this location 3 times in the past 2 weeks. We have been told a wait time of 1.5 hours, 3 hours (!!!) and 2+ hours...and these were just on normal, regular days with a party of 3 and a baby. When we are able to get a seat I usually get a salad. What they leave off of it is different each visit, even though I order the same thing. Very inconsistent kitchen and good luck getting a table.
(1)Angelo A.
We gave BWW another shot over the weekend and I was damn glad we did. The service was 10X better (thx Jayna) and the food was tasty. Again the place was busy as hell ( hate to see it during football season). Thoroughly enjoyed our lunch.
(3)Victoria S.
We were in the area shopping and decided to stop in since I had never eaten at Buffalo Wild wings. We got seated really quick. Got our fried pickles quickly. Waitress made sure we always had our drinks refilled. The wings were good. The only thing I was really unhappy with is the amount of time it took for us to just get our wings. It nearly took 30 mins after we finished our pickles to get our wings.
(2)Kiichi R.
First off, I'm biased in that I am 1) not a fan of buffalo wings, and 2) not a fan of sports bars. So why bother going at all you may be wondering? Well to but it short for those that want the cliff notes: I had the chance to get a free meal with a movie outing after. So down to the food, establishment, and staff. Establishment: Being that it is a new hot spot, it's almost ALWAYS crowded. I've yet to go and see the wait time for the sit-down be anything less than 30 minutes. Just walk to the back and hunt for a free table. I mean, the noise level in the place isn't particularly better in the dining area so what's the point? I rather get my meal quicker than wait. It's a fairly large place. If I had to guess, each side can sit 100 or so people. The dining side has a wall-TVs with sports playing. The bar, which also has TVs playing sports, additionally has a tv with a free, live community game showing, a few dart boards, and of course - a bar. Staff: The manager there must be doing it right and emphasizing customer service! I've been exceptionally happy with the service the staff has given to me. In fact, I had recently gotten a take out order and was chatting with my friend while we waited. I swear it was only 5 minutes but one of the staff checked up on us and apologized for the wait. Don't worry! Haha. We were told it'd be a 10-15 minute wait, so we weren't under the impression of being ignored. Despite telling her that she needn't worry, she was on top of getting our order out and still apologized for the wait, which was what we were quoted for anyway. That's what I call service! Food: Of course, being that I'm not a fan of wings, they do have burgers and other bar-foods. I wouldn't say they're anything to write home about however. When you compare this place to others like Chili's, Cheesecake Factory, Home Bar & Grill, and what have you - it's not that special. I'm sorry. The prices aren't horrible, but not the best either for the amount of affordable places around here.
(3)Mike J.
We tried about five different flavors of wings and most of them were pretty good. They don't put much sauce on these overpriced wings but if you ask for more they will bring it. The reason I'm only giving three stars is because the drink service sucks. You can stump the bar with something as simple as a double rum and coke. Beers listed on the menu are not available at the bar. Also they nickel and dime you at every turn. We asked for jalepenos to go along with our flavorless queso dip and they charged $1 for it. I'm not mad they can have their funky dollar.
(3)Sheena L.
Overall my first experience here SUCKED! We were assigned Anna as our server and she took 10 minutes for her to arrive to take our orders. Then another 25 minutes to get our food. AND when our table had all of our food expect mine I reminded her about it and SHE ROLLED HER EYES at me. WTF! That's never happened to me and I wasn't even talking to her in a rude manner. She did not get a tip from our table due to her service. Also, my chicken came out cold and it took forever for her to refill our drinks. The hype is nothing to be hyped about IMO.
(1)Amanda M.
We've had a few good experiences here and I would have even rated four stars if it weren't for my previous two visits. Last time we came to this location my husbands wings came out cold, twice. We asked to have it fixed and when they "fixed it" the wings came out again cold. Not warm, not room temperature but plain cold. They took care of that portion of the bill and offered him 15 free wings if we decided to come back- wonderful. So, today we come back and everything is fine until we get our food. The moment our food hit the table we had gnats all over. This can be normal, you shoo them and they go away but not these guys. They kept coming and wouldn't get off the food. My husband found three stuck in the wing sauce and I had one down INSIDE my wrap. Apart from the gnats when I opened the wrap to show my server there were little teeny tiny brownish/greenish bugs crawling around inside. We found three, but stopped looking. When I showed my server she said verbatim, "what is going on with our store." They took care of the payment and even remade and gave us an entirely new order to go but I'm still not going to eat it and I told the manager that, but she insisted.
(2)Erin M.
Overhyped and overpriced but not bad. . .Well not always bad. Management / service is a bit hit and miss. Had a bad experience once when the company changed their policy and didn't allow "vertical ID's" but that only lasted one day since they were blasted with complaints. Unfortunately it was on my friend's 21st birthday so it sucked even more, but on a lighter note, we realized it was Friday the 13th so. . . I'd say ok if you go when they have their wings deal, from what I hear.
(2)Zach M.
My first time going there for lunch, and I have nothing but great things to say. I got seated right when I walked in the door, I was shocked because it looked pretty busy. Our waiter was on it, got our drinks and food to us quick. Our waters were always filled without noticing. Good job BWW!!!
(5)Shauna F.
Only .75$ wings on Tuesday, you can't beat that price eating out. Delicious and drink specials too.
(5)Heidi K.
There is always a wait, the parking is a pain in the butt (even more difficult than ala moana), but I like this because it's closer and I can always play trivia. The staff is normally pretty great, we only had one poor experience but it was definitely isolated. The food is hot, fresh, and delicious. I haven't had anything I didn't like from here yet, and the drinks are strong. I love coming here on a date night!
(4)Kalualani F.
WINGS WINGS WINGS!!! Love them especially the caribbean jetk! Perfect spice! Onion rings melt in your mouth. Dessert nachos sre soooo ONO!! Pina colada is fantastic. Waiters, waitresses are very attentive, professional and personablr! I will return!!
(5)Amanda A.
Tried this place out without having gone to the Waikiki location before so I can't compare those two. I think the only thing that was attracting about this place was the huge TV's everywhere. The overall layout of the restaurant is pretty good. Seating on the bar side is like a first come, first served type of deal while the other side is the sit-down dinner type. The wait was like 45 minutes which is way too long if you're hungry so luckily we found a table in the bar area. There was a strong odor of cleaners, which I think was what they used to wipe the tables and it was not enjoyable at all. Our waitress was nice but she took forever just to get me water and then she got my order wrong. NO TIP. The food was alright but fricken expensive. I wasn't impressed at all. The next time I'm craving wings I'm going to Hooter's. They have better food deals and I think they just have better food in general. Blah BWW is whatever to me.
(2)Mz D.
obviously this place has not improved in service! Regardless of all the emails that were sent to all the Managers, Branch and District Managers not one ever replied. Pretty pathetic of a company to ignore a complaint. Have never returned and never will!
(1)SugarPlum F.
I'm not going to lie...I love this place purely for the sauces and spices and the overall atmosphere of alcohol, big screen tvs and wings, wings, wings. Usually its a good time with the bf or friends. There's obvious problems that hopefully they're working on: service is not the greatest. Half the time I'm ignored or orders are wrong etc. But then again, other times service is great. Wish it would be a little more consistent. The bad score is mostly for my last visit. Barely saw our server (granted she had a big party table but just because you have a large party does that mean we should get crappy service?) Had to remind her for part of our order that didn't come out No offer of refills on water or soda No paper bowl to out our bones in And worst of all I got wrongly charged. Now Ill admit I should've checked it more thoroughly before I left but I was in the middle of a good time. *sigh* So that was the bad BUT Sergio to the rescue! Called the following night about the screwed up bill and was given a credit for the next visit. See how the service is inconsistent? Lol! But for now, still love this place and them tasty wings, wings, wings
(3)Lyn G.
Came here today to watch the game. The bar side usually always has the best service but today was terrible. That guy with blonde hair (who was our server) was one of the worst. Isn't a given to give napkins and extra bowls with our food? But nope we had to ask and wait 20 minutes just for napkins. We barely saw him either, maybe once or twice. Never came to check up on us, we had to ask for everything instead. So many servers around the bar area as well but none walking around. Customer service lessons please!!!!
(1)Gregg S.
Wild is the best.service for take out was legit and fast.
(4)Kevin J.
Good service, good food, good environment. They advertised Sam Adams Renegade IPA but did not have any. Food came out at about the expected time.
(4)Jodi T.
My server big germs dawg was amazing!! He learned now to be a server from the best!! Lol *cpk!! And manager Ryan was friendly, super cute, and awesome!!
(5)Naomi I.
Sat in the bar on Tuesday night and waited...and waited....and waited...Waited to order, waited for the food, waited for our second order of wings, waited for her to bring our bill...waited for our change. Ordered 10 wings, but only had 8 in the little tray. The menu says that celery, carrots and ranch dressing are included with the wings, but she didn't bring us any, even after we asked for it and even charged us for it. But we were running late so we didn't say anything. The wings (Salt and Vinegar and Asian Zing) were good, but the onion rings and mushrooms were not good at all. They both had the same mushy batter. You need to give yourself about 2+ hours to eat here. Too bad the service sucks cause the wings were decent for 75cents.
(2)Lei C.
We tried this restaurant for the first time last Saturday @7:30 pm 4/5/14 and the front desk said waiting is 45 mins so we said ok. We decided to go to Ross since it's 45 mins waiting & left our cp# for them to call us once the table is ready. After 30 mins, they then called and said the table is ready, so we went in and the lady in the front desk said sorry it's not ready yet, yikes. So we waited additional 15 mins standing since there's no enough chairs on the waiting aread. When we were seated, servers came to take our order which we waitid another 25 mins until our order came. The order came first w/ no utensils and waited another 2 mins, since my husband is getting irritated already, he did went to the server and ask for our utensils so we can start eating sine we waited long enough just to eat here. The food was ok not something we look forward to eating again. The price is not worrth the waiting and the food not really that good worth of our time. We could've went to Zippys w/ better food & service, yikes.
(2)Mike T.
It was an hour wait for dinner, but we found a table in the bar. It was loud, but they had trivia machines, which made the wait for the food go much faster. The food was so good! I got Teri boneless wings and my wife got the combo with onion rings and honey BBQ wings. Even the mini corn dogs were also very good. We will definitely be back!
(4)Adrienne A.
Updating my review upon returning about a week later and getting a different server. We were seated in the bar area for MNF. We had an awesome server, Anna. She was great compared to the last service we had from Sabrina. She was attentive, always made sure our table was doing okay, and had exceptional customer service. Customer service is a huge thing for me. Even with the okay-food, I would definitely return for the lively atmosphere and good customer service.
(4)Cindy L.
Front desk or greeters worst ever. Especially the guy with the glasses. I mean the greeters are first impression and if they're bad , imagine the servers. Walked straight out and not coming back to this one. Waikikis better service.
(1)Emz C.
I am a spicy spicy wings fan and my 1st time going to BWW was about a month ago... Since then I can't get enough of it... Love this place and each time I ate in the staff was awesome!!! Can't wait to go probably this Sunday :)
(5)Misti C.
Nasty....Nasty.....Nasty! I ordered my wings well done and they were barely cooked. The skin was all slimy and the sauce just slid off. Our baskets of fries were more like the individual portions. The fried pickles were ok....The boneless wings were pretty good, but who can mess that up? But it's $100 lesson learned. It's back to The Shack or Hooters for this group.
(1)Jennie H.
This location doesn't have the best of ratings, and there are a lot of complaints about service, so I thought it important that I review TODAY the amazing service we had from Henry during our lunch! My husband and I have NEVER been to any BWW location, but my daughter, who is visiting from Alaska, insisted we HAD to try it. That coupled with multiple friends instagramming photos of wings led us here today. We found parking down near the food court, walked over to BWW, and were seated immediately. We were quickly brought water and other drinks were ordered for my husband and kids. Shortly thereafter, our order was taken. Our appetizer (fried pickles--yum!) came out quickly, then the rest of our food came before we had even finished the pickles. The food was nothing to write home about (the Thai Curry wings were pretty salty but tasted okay...I had a hard time with them being labeled as "Thai" when it was yellow curry powder used...it's just not what I think of as Thai curry). My husband's "Blazing" wings were good--spicy enough to clear my sinuses after one and leave him watery-eyed after eating a plateful. The food was fine. Salty, but fine. HENRY, on the other hand, was awesome. He was super attentive, friendly, and never left us wanting for service. He was funny and kind, and definitely made our lunch experience exponentially greater. THANK YOU! OH, big plus? They accept ID cards for 10% off the food bill!
(3)Abby W.
Amazing service! We had a party of 12 and did everything they could to get us seated ASAP for my husband's bday. The servers were so nice & quick at the bar area and the dining room. Food was yum like usual and we always had full drinks and plenty of napkins. Definitely coming back to this one. So thrilled we don't have to go to Waikiki anymore.
(5)Gin N Juic E.
Today's word of the day is "baffled" Used in a sentence: When I went to the opening of this "B Dubs" I was baffled by the fact that I received a bone in wing amongst my boneless wings. When this recent addition to the chain opened up I went with a friend of the female variety who had never been to one vouching what a wondrous time can be had there. Upon arrival the hostess deliberately ignored us and let her coworker address us when she was finally free. (Boy some people just need a nice punch to the throat sometimes) once seated out waitress seemed often short with us and generally disinterested in helping us. We got out order 15 boneless wings and cheese fries. The fries were barely warm and the cheese cold like when you get a burger at McDonald's and they think the heat of the patty will melt the cheese but doesn't. The wings ha almost no sauce on them and were basically dry. Of them the last piece had a bone- CrrrrrrrrUNCH - Hooray for mediocrity! So after looking like a jackass for vouching for this place we left. Since then I have been back and they have improved adequately enough to get my return service. But still.. Baffled
(3)A... M.
First off, out of fairness, we were warned that the kitchen was backed up and food would take an hour to an hour and a half. Fine. It was NBA final game #2 so we figure we could wait. I am all for understanding, especially since I come from a food service background... But when the table next to you sits down half an hour after you did and gets their food before you... Something is wrong. We had ordered nachos, chicken tenders, wings, and fries. We didn't know that fries came with the chicken tenders (apparently neither did the server) so it was hard for me to fathom how we got that order of fries with the tenders forty-five minutes before i had to ask and remind about my fries. One thing for sure, though, is that it was consistent. The chicken tender fries were just as CRAZY salty as the side order. Not just too salty... But WAAAY too salty. Like batshit insane salty. I would've told them but there was no one around for me to tell. The servers were all standing in the corners in groups of three to four talking story... Or standing along the walkway watching tv. I had heard from EVERYONE that service was crappy but I guess I'm a glutton for punishment. I figure cause the place was new or something but it seems like its the entire system of order that's to blame. No one just seems to care enough over there. Just saying.
(1)Hiro I.
First time and I liked it! Got the signature buffalo wings with the dry rub and it was very tasty and chicken was moist. Lot's of varieties to choose from so I need to go back and try the other flavors they offer. The place was packed so they must be doing something right.
(4)Synjin P.
Lately we've been coming here on Tuesdays (50% off traditional wings) to catch the games and play some darts to follow. All I gotta say is Parmesan Garlic! Most def one of my favorites and I recommend this to any other people who can't really handle too much spicyness like myself. Thai curry, Asian zing and the teriyaki flavors are also a plus.. The atmosphere is pretty chill but does get loud when there's games on tv like any other sports bar. Service has actually been pretty decent with constant check ups with our table and it isn't like they take forever to bring food or drinks... I have to comment on the dart boards because darts is what we do... Anyways it's located pretty much in the center of one of the major walkways to the bar area towards the back so people constantly walk in front of the dartboard not realizing they're in the middle of the firing zone! Absolutely a head scratcher as to why theyd arrange it like that but oh well it's no ones fault except the architect or whoever designed the layout of the place but it had to be talked about. Other than that, go and try it!
(3)Ashley N.
Nothing like the service in the honolulu store. Sat down and watched 3 tables get served before us that sat down after us...after 20 minutes, a girl took our order AFTER we complained that our server hadn't even come to see us....the tables were filthy and had no menus on them...if you want service go to honolulu...the service and lack of cleanliness is going to bring this place down over time...and it smells like dirty dish water.
(1)Benny P.
Terrible!!! Though I appreciate you getting my New Castle beer all the way from England!!! It just took way too long to get a drink. Staff was very unprofessional. Need more mature staff.
(1)Cow Dog L.
Okay, so I am one of those Yelpers compelled to comment on the outliers--either really good or really bad. So sue me. Go to this place if you only drink beer, soft drinks or water and love fried food. Food was what it was--it's a chain. If you drink anything else from the bar Caveat Emptor. I apparently ordered the amazing shrinking martini. Each successive drink was a 1/2 oz shorter. The drinks also had very limited effect and didn't taste like the call drink I've been drinking for the last 25 years, so it's not like I don't know the difference. After we mentioned to our server the remarkable evaporating drink, he brought it up to the manager (this would be 6.24.13 at 6p). My co-worker also spoke to the manager. My other co-worker pointed out there was lip stick on the glass (I was wearing none) and the server took the drink back to be replaced with a new glass and drink (I was half way expecting barkeep to pour old drink into new glass.) Then get this, I *watched* the bartender pour two shots from *two different* bottles to make the replacement drink. Who does that? Then, only our server was spoken to by the manager (body language by manager and dejected look by server spoke volumes.) Like somehow he poured the drinks or washed the glassware?!. We asked our server if he was okay and he was cool. Didn't throw anyone under the bus. Just so happen, a family member of one my co-workers works there! Ah, hope for customer service correction. Nope! He speaks to the manager and the response comes back as "server must have spilled the drink on the way to the table." Really? Beer can make it to the table consistently filled but noooo, not the martini which can be so easily doctored. This placed smelled like Buffalo alright. Buffalo CHIPS. Never going back. Too bad, I really enjoy spending on good food and good times.
(1)Keola L.
First time to eat at this location, called ahead to reserve a table for nine, go there ten minutes before our scheduled time but was seated 15 minutes later, got to our table and the waiter didn't place any utensils or napkins, came back to our table to get our drink order and after that he never showed back at our table for another 20 minutes to take our food order because I noticed that he was serving other tables and running around with out his brains, before we were seated I can see and hear the manager talking to another male employee about how the seating arrangements were not properly formed. Our food came out in 25 minutes, the food was tasty and good size portions, a little on the cold side on the wings which could have been the sauce they place after an order is made, price somewhat on the high side, aloha.
(3)Lindsey W.
Absolutely the worst dining experience I have ever had. Went in with a few friends. We're sat at a dirty table. Then after ordering drinks we waited 20 minutes for our drinks and to give the waitress our orders. Once we put our orders in they brought 3 of the orders out but then we had to wait 30 minutes for the other 3 orders. Meanwhile we all had empty drinks for over an hour. We had to ask another waiter to look in to it, because we hadn't seen ours in 30 minutes. However when ours did come back she was rude and not at all friendly. Just drive to Waikiki or go somewhere else
(1)Andrew U.
Eat here before seeing a movie sat at the bar for faster service and that's what we got in and out. Try the Asian wings pure awesomeness also $3.99 beers on tap bartender was friendly.
(4)HiLife B.
Always a regular here no matter. I do admit I have a tip system going and I do tip according to the server, it goes from 10 to 15 for a 30 to 40 bill. But sometimes I do see other people tip crappy with a high bill. People need to understand that the servers work hard for there money and they do make a living from there tips. When u tip low on a high bill it's a disgrace to the server when they work hard at a busy place. If u don't got money then don't come here because I see a lot of servers working hard. Put urself in there shoes and see how they work. What a disgrace for people who come in and don't tip there waiters more than 15%.... Stay home and drink by urselves!!! I got ur back BWW!!!!
(5)Melissa M.
The wings are pretty great! & I love that they have bud light lime! No one ever has that... But I don't like the seating in the dining area, it feels like you're sitting with everyone... Definitely prefer sitting in the bar area... But other than that, it's a great casual place to watch a game & have a beer... Customer service was pretty good too
(4)Wilfred L.
Went here on a Saturday at 4pm thinking that it would be less busy.....so wrong. Had several games on & had to wait 6 mins or so to be seated for a party of four. Didn't take long to order, or get our food which came out all at once. Had the typical fare that you can expect at a sports bar: Wings, fries, nachos, onion rings, mushrooms and chips w/salsa. When I come back, I plan to try the different flavored wings that they serve as well as maybe try one of their burgers. If you like watching sports, having loud music in the background, and love wings....this is a definite place to try. Parking sucks, but its worth it.
(4)Kim D.
If you're hungry on a Tuesday or Thursday night then don't bother thinking you could go to this BWW the wait to get a table is ridiculously long and then once you get into the restaurant you wait another hour to get your food.
(2)Mr P.
After reading quite a few negative reviews we decided to chance this place for lunch. We were promptly greeted by a friendly face (1star). Waitress took our drink order, explained the menu after asking us if this was our first visit(1star); returned with drinks, took our order (1 star).. Food was as expected ( no additional star); probably the best onion rings we had in a while. Waitress checked on us a few times, refilled our soft drinks without asking, brought take home boxes, check delivered and picked up promptly ( 1 star). We hope our next visit doesn't disappoint.
(4)Mimi A.
Grabbed lunch with family. I always get the mango habanero; got some garlic parm and nachos as well. Server was kind. The place was really cold though, AC was blasting. Great place to watch a game, as far as wings, I prefer Wing Stop. And I've got to say, I like the Waikiki location better.
(2)Ebonee B.
Wow very crowded!! Food was great. Waiter joe was awesome! Only down fall was there was this game behind our table that lights up when people play its so bright our table was like a spotlight! Kinda embaressing. They need to move the game from being that close to people eating.
(4)Debbi Y.
I decided to come to BBW because I LOVE the mainland location and I am in Oahu for a business training session. I'm glad I didn't read the other yelp messages before I came or I wouldn't have showed up! Those people are HATERS!!. I found out from the hostess that this BWW has recently opened, so the kinks are being ironed out!!! The wait wasn't too bad. The food did take awhile to get to my table, but it wasn't cold. In other words, the kitchen needs to COOK FASTER!! I will say my server, Summer, needs to smile and look like she wants to be there. Girlfriends got attitude! In regards to ALL the other problems the other yelpers have posted, I saw none of that. ALL other servers, except Summer, had smiles on their faces and where doing their thing. All in all for a new restaurant the food is just as good as the mainland, so I would come back.
(3)Emily H.
Slowest service ever! Why? It takes forever just to get a drink. It's bad. We've been to this one 3 times and each time it is the same. The staff seems very nice just very very slow. Always check the bar first. Seating is usually available or quick to open up. It's brand new but I feel it is dirty. I hope someone in charge reads this and does something about it. If they had faster service, they'd have faster turn around and people wouldn't back out of a 90 minute wait. Get it together or you're gonna fail!
(1)Carina T.
We were seated quickly and the service was awesome. The different servers checked on us throughout our meal. It's great to have good service l!!!
(4)Brian V.
I love BWW, but a $10 cover charge just because they're showing UFC? No thanks. Dirty Lickin' Chicken is only 3.2 miles away and it's almost as good.
(2)George T.
The best wings around! They have a huge variety of sauces from mild all the way up to their hottest blazin' wings. The wings are juicy and there's a lot of sauce on the wings. Other places skimp on the sauce, not here. If you love wings, beer, and sports this is the place for you. If it's too crowded, I just order my wings to go. Absolutely LOVE this place!
(5)Jerico P.
Ok. A-OK. Give them a break people. The excitement has built up for a long time for this place and you knew you'd wait a long time for your grub. Don't take it out on the servers because they really bust their butts there. In time, when more staff come to the rescue, it'll get better and you'll definitely go back again. Wings. Beer. And whatever they call entrees are all priced well. Then watch a movie next door to sleep off all those guiltless calories. Yay.
(3)Brenda L.
My husband an I went here tonight. The wait was a little long so we took a high top table at the bar. There was open seating Im glad we did our waiter Keola was awesome very friendly an attentive to our needs. He made sure our glasses were never empty an napkins always available. Food was great. We will be back.
(5)Sweet S.
Bad service. Wings suck.
(1)Tenko A.
***this would be a 5 star review for the bar side and the servers keola aka lance and brittany!!! However, the server named ken, ruins the rating cuz he deserves 1 star at highest for his terrible service!!!*** Good: lance aka keola is one of the best servers ever! note to everyone: go to the bar side! he checked on us many times. he gave us awesome customer service! he could teach a thing or two to ken about customer service! thanks to keola, i give this 5 star rating. he is a prime example of how servers should be! as for the rest of the service here...it was terrible dining in...ken should not be a server...however, the second half of our party who was in brittany's section said she also deserves 5stars for her service...so brittany you get 5 stars too with keola! these two were on it with customer service. if you go here, ask for one of these two. Keola and brittany scored massive tips from us because of their service. Bad: The server named ken is by far the worst server ever! He's so slow and needs to learn to prioritize and he needs to learn to be more productive. He needs to learn to tend to his customers before cleaning tables. He would make eye contact then walk the other direction to clean instead. How hard is it to bring drinks to a table after taking our drink order? He wasted so much time. He forgot drinks. He forgot food. We asked for 2 waters and a coke twice and he forgot the drinks twice! Oh i'm sorry i'll get those for you...walks away to start sweeping...He didn't even serve his own table! Other people had to serve us. Keola and brittany were two of the ones that helped us. He didn't even know his food went out. He was surprised we got our food! And the first basket of fries were cold! He let them sit too damn long! He forgot our ranch dips and never refilled drinks unless we asked him to come to our table and then he would forget the drinks again. And as we were gathering our cash ti pay for our bill he hovered by our table watching us count! How rude! Who does that?! He needs to be trained! He wouldn't even check on us. It wasn't even busy! This guy needs to start from the bottom. As in dishwasher, busser, runner. Then maybe server. But as of right now he shouldn't be one! Ken got zilch in tips because of his terrible service. If he is your server request for someone else.
(3)Rex C.
Service is not too bad.. Especially reading the reviews..wings were exceptionally good and the service was ok.. I ordered the Parmesan wings which was really good with ranch dressing... Overall if you like watching sports this place is awesome.... The tv's are huge and placed very well..if you want to watch sports events this is a good place
(4)Tyler G.
Terrible place to eat, the Waikiki one is much better with great service. Our experience was horrific; we waited for over an hour to be seated. No one even asked us if we needed anything while we waited. Once we were finally seated all our orders were mixes up also the check at the end was completely mixed up as well. My food came before my drink, which they also failed to even give us water. The very last meal to come was the four year old boys who was at the point picking off our food. They clearly need new employees and/or better management and training. Going out to eat should be a relaxing and fun experience and sadly this was a nuisance. I will not return to this Buffalo Wild Wings ever again, I will however continue to go to Waikiki since the service there far surpasses this currently reviewed one.
(1)Deni P.
Extremely bad service... On Saturday 7/27/13 We first got there & was told by the hostess the wait time is about 45min-1hr.. So we went to the bar... 2 seats @ the end of the bar was open (the end where all the servers brought the dirty glasses & empty bottles).. Our 1st bartender was attentive & we ordered 2 beers immediately... We started looking @ the menu & she came back to see if we wanted to order an appetizer while we looked over the menu... So we ordered the fried pickles (YUM!!) & it came out pretty quickly... Here's where the bad service starts.. Our 1st bartender got off of wk, so now there's 2 bartenders & a bar back... We were done w/ our pickles & my husband was done w/ his beer... The bartender took away our empty basket thing & didn't ask if we wanted anything else.. Then the bar back took his empty bottle, still didn't ask if be wanted another beer... 10 min goes by before the bar back comes back & asked us if we wanted another beer... Still not asked if we wanted to order food... They all would congregate around the service well & they all were constantly taking away dirty glasses & empty bottles from in front of us, but not once did the bartenders ever say anything to us.. Until I put my credit card to pay on the receipt cup (@ least 6 min later).. Oh then they said thank you.. We would have spent another $46 (@ least) & tipped good (@ least $25).. But the service was so awful, we couldn't stand to be there for another min... Didn't even leave a tip... All the TV's were awesome though!! Guess we need to try the one in Waikiki...
(1)Lateaf T.
Both this one and the one in Waikiki are terrible! They get a crowd because there are very few places that carry the event like they do! The service is poor and the food is even worse! Especially since its basic food items. If you think I'm lying try for yourself.
(1)Lani R.
I came here for lunch and the food was ok . I think it is overpriced for frozen deep fried food. But the atmosphere is worth it. The service was Amazing our server Summer did a great job and very attentive to our needs.
(3)Edgar C.
If you don't care about waiting for over 1 hr for an appetizer this is the place to go. In addition if you voice your concern took the manager it will only fall in deaf ears. I have plenty of time on this island but it will not be waste at this location.
(1)Rudy S.
Call in order 15 min. Was surprised about the more than $1. Per piece of wing. 18 pieces total $21.+. The chicken had 0 flavor on its own which is the way I like it. I guess with all the sauces you're supposed to dip it in. You would never know how bland they are maybe half the price and I can do my own seasoning or just go to bobs at stadium mall larger pieces and wonderfully seasoned Pretty disappointed
(1)Beth W.
This is my first time at this location. I've been to many on the mainland and have no complaints on this location. My service was fast and my food was good. I had the boneless in mild and its the perfect amount of heat for me. I don't like really spicy where my nose is running and my lips are on fire haha. So it was good for me personally. There is a lot of parking compared to the Ala Moana location.
(5)Sunny L.
Well, WHERE do I begin about my disappointing experience on Father's Day! First of all since they don't take reservations you have to WAIT and WAIT and WAIT!! WHY they don't take reservations for BIG parties of 10 or more is beyond me. We get there at 5:30 and they tell me the wait is hour half or so because they have a party of 22 they need to seat first! I say ok, and grab a buzzer and walk to the ladies room. On my way to the back area I can't help but notice how many EMPTY tables available! I look out the front door again, line is out to TOKYO! hmm.... so after waiting about a hour and 15 minutes, we finally get seated. They proceed to seat us (5) on a table that seats actually 4 tightly , AND we needed a space for the baby chair on top of that. I ask the waitress if we can have a bigger table since this OBVIOUSLY was not going to fit us! She looks as if I asked her for a pint of blood! Since there was a empty table right next, I told her just join the two tables! We ask for a high chair, but they are OUT! hmmm... I counted like 3! wow! you would think they would have just a few more! whatever, we settle for the sling net that you put a baby carrier on. ( didn't seem too sturdy to hold a 25lb Sole baby, so we had to reinforce with a chair under!) we ordered our food , waited about 45 min , the waitress comes back and says they made a mistake on our order, if we still want it or we will have to wait longer since the kitchen is BACKED up! Uhhhh EXCUUUUSE me?... we already waited almost a hour by that time and my daughter & BF was almost DONE eating! we just told her we would take the order already, ( STARVING ) which by the way, don't bother ordering the boneless chicken, so not worth it! about the size of little chicken Mc.Nuggets! I was soooooo DISSAPOINTED ! We didn't even get our fries , they said it was coming when we were almost DONE eating! LUCKY for them it was Father's Day , I didn't want to see my husband dig a hole and HIDE if I asked for the manager to complain! They were LUCKY to even get a 10% tip! what a HORRIBLE first time experience! The worst part... the chicken wasn't even that good!!! I LOVED the other location in Waikiki, and service was absolutely BETTER!!! Maybe they need to TRAIN a little more before I re-visit! That is all!
(2)Jeremy B.
Worst service on all of Oahu. So bad it was comical. They ran out of clean forks... The servers ineptitude was legendary, coming back to retake the order four separate times and subsequently serving the wrong dishes. The food was Luke warm when it finally did arrive. We will never go back.
(1)Philip U.
my niece wanted to enjoy her 16th birthday there & we had a party of 16. we checked in and they told us it'll be an hour wait.... three hours later we were seated... nuff said... if they told us in the beginning that we'd be waiting for over an hour, we would of left... once seated, service was slow... orders was getting messed up. drinks late... uuuugh...
(1)Heather P.
Very good customer service! We had Laurin for our waitress and she was very nice and professional!! The food was awesome and we are guarantee going back soon!
(5)Laura R.
Sorry but the wait was not worth it. The only reason I waited that long was for my wonderful husband and it was father's day. The basketball was on but it was a blow out so there must have been a lot of drunk people there for them to stick around for the game. Anyway, I don't understand why they let people sit there and NOT eat just so they can watch the game. To the food: We got the nachos. GROSS! That was canned chili on top with some rank cheese. The nachos were inedible for me. The breaded mushrooms are just breading. We had 4 without anything in them. So we replaced them with the fried pickles which were good. My daughter loved her kids cheeseburger so she was happy. I ordered a Buffalo Chicken Sandwich but got a wrap. I usually wouldn't care but I don't like wraps that much and cheddar cheese with buffalo chicken is GROSS. So I asked her to get me what I ordered and I asked her to remember NO TOMATOES. She came back two times to the table to ask me if I was sure I didn't want tomatoes so I just told her tomatoes were fine. She came back with a fried chicken sandwich with no sauces at all on it and some swiss cheese. I was like "Is she serious right now?". I told her i didn't want it and i just wanted to see the manager. I told the manager what happened and he said he would replaced it but at that point, I just wanted to leave. We were there for THREE HOURS. While we were waiting for the check, the manager came out with the sandwich I wanted, to-go, that he said he made himself. He also took it off the check. For the manager being so nice and diligent, I gave this place 2 stars. My husband was also happy with his food, helping the stars. I might give this place a chance in a few months when they get their stuff together but I highly suggest not going here in the meantime.
(2)Earl Bryan D.
The girls that work the front sitting people are freakin RUDE!! Service with a bad attitude what kind of place is this? Plus they got my orders wrong. If there was a no star for yelp theyd get it. Ill say it again RUDE!!!
(1)Felicia D.
Disclaimer: This rating is based on service alone from one experience. Food, convenience of location, and ambiance would get a total of like, 2 stars (the latter 2 make up for the mediocre, high-priced food). Sorry, but bad service discredits any positives your business has to offer. I'm in marketing AND in the service industry, so I say so. Our waitress last night, who should be thankful I'm leaving nameless for this review, was rude from the get-go. We sat in the open seating bar area because the wait for the dining area was long as usual, and we were hoping to catch a movie next door in a couple hours. We weren't greeted, just given menus and asked what we want to drink. We ordered some drinks from the bar, which sat in the well for a while before making it to our table. When the drinks came, we ordered our food and asked to keep a menu - because we were hungry and probably would have ordered more had we been assured we'd actually get it in a decent amount of time OR if she had come back to even ask if we wanted anything else from the menu we ASKED TO KEEP. Duh, girl - that's why we kept it. We had to flag down other waiters all night because ours never came around unless to bring something we requested from someone else. Our water glasses sat waterless for about a half hour before we asked someone else to help us. My empty Bloody Mary glass sat in front of me the entire night. This was the fun one. My side of Mac & Cheese was cold - like straight up coagulated cheese cold (which was ironic since it came with a "Caution:Hot" sticker on it. I NEVER send stuff back because I know how irritating it can be, but they weren't too busy and that sh*t was disgustingly cold. I asked another waitress if I could throw it in the microwave - and I even apologized for asking. Our waitress brings it back 15 minutes later, so of course, even if it was in the micro, it's now cold again. My boyfriend stops her and lets her know it's still really cold and I ask her to just pop it in for 30 seconds and bring it right back - and I even apologize again. Her response? "30 seconds is nothing, but okay. Our microwave isn't like yours." Um, WHAT? Neither is your attitude. Then trick, put it in for 2 minutes. Do what you gotta do so that you don't bring me cold food for a THIRD time. On your period? Boyfriend broke up with you? Not my problem. Call in sick or get a desk job with minimal interaction with society.
(1)Natasha T.
My dine-in experience tonight at the Pearl City location was absolutely horrible. I've been here a few times with great service and didn't have a problem until tonight. Our server was extremely rude and inattentive. For starters, I ate with 3 other people and not once was our water refilled, and our friends order was incorrect. (The server never came back to fix the incorrect order.) My husband had the Jamaican Jerk Chicken and it was WAY too spicy, so he kindly asked to have a plain burger instead, as he was in pain from the spicy sandwich and couldn't eat it. Our server was visibly upset and very reluctant to give a replacement meal. We waited on him while he hung around and talked to other workers, and he even told us he's busy with a bigger party, so he wouldn't be attending to us as much. I've never experienced such incompetent service! To top off the horrible night, he gave so much attitude and practically hovered over us, trying to see how much tip we would give him. Needless to say I'm very hesitant to come here again, and my friends (it was there first time there), will never be back. ****I must also add, I NEVER get a buzz from their mixed drinks! They are really light handed on the alcohol. Keep in mind, I'm a 90 lb. girl and it doesn't take much to get me tipsy. Fail.***
(1)Erick L.
I finally gave this place another chance, I was really surprised that they stepped up their game. The service was pretty good, no looking around for the wait staff when my beer was empty, extra napkins without asking, and the dude helping us was very helpful and informative when we were ordering wings. Im raising my rating to 4 stars and I will be a repeat customer. Good Job Wild Wings!
(4)Vicky T.
It seems like a lot of the chain restaurants tend to lack customer service. Most of the times we come here, the hostess says it's a 5-10 minute wait but we always wait longer. The last time we went, she said 15-20 minutes and we ended up waiting almost 45 minutes before we just gave up and left because we were going to be late for our movie. Some of the staff is friendly and some are not. We've had awesome servers who apologize about the wait for seating and food while others who act as if you're asking them for too much if you need silverware or a refill. The food is good. I'm a big wings person so at least once a month, me and my husband have to come here. We love the spicy garlic wings and fries. Plus they have sweet tea! Which a lot of places don't have here. Overall, the food and location (you only have this one or the Waikiki location to choose from) are the best things about this place. But some of the staff could use a refresher course in customer service.
(2)Michele C.
Worst service I ever had! Waiting years for our food and drinks which wasn't even Hott anymore! When they brought it they brought the wrong order..my food had bugs in it. Waiting for the check forever. Waiting for our cards to be taken forever. I was so fed up and talked to the manager who did absolutely nothing to apologize. Don't waste your time and money! It's horrible. All of my friends left a 0$ tip because we were so dissatisfied..we were about to walk out..
(1)Amanda M.
I called in a pickup order because it was Saturday and I knew the place would be packed. They quoted me 15 minutes, so then I left the house. It took about 20 minutes to get there. I got inside, waited about 5 minutes to get rung up. They brought out probably 6 other take out orders and while a waiter was checking on someone else's order I had then check for mine as well. By this time I had been in the restaurant for 20 minutes. The guy then came back and told me they were waiting on my fried pickles. 10 min later my order was ready. So when I was quoted 15, it actually took 50 from the time I placed the order. I was very dissappointed. The thing that made me the most upset is thale fact that I say in the restaurant for longer than I was quoted for the entire order to be complete. I didn't even order anything extravagant, just wings, wedges, pickles, and coleslaw.
(2)Roseanne R.
09/23/13 Waiting time was pretty decent since it was Monday night football. I think it's pretty convenient that you can give them your phone number and they'll text you when your table is ready. Our server was Joe. His service was really good. He checked up on us and was really friendly. We ordered traditional wings, (20 wings). Honey barbecue, Parmesan garlic, chipotle barbecue, and mango Habenero. Out of all those I really loved the Parmesan garlic flavored ones. We also ordered onion rings and cheese curds. They were both really good. For drinks we both ordered mango lemonade, trash cans, and Jameson. The food was good. The service was great. All in all loved the experience. Great atmosphere as well.
(5)Precious T.
We went here last night. It was my first time going to the location in Pearl city. We sat by the bar because we didn't wanna wait an hour for a regular table. We got to our table and we weren't even given menus or anything. After about 10 min, my friend decided to flag down a waitress for menus. She was so rude and she gave us attitude. After about five minutes after getting our menus, our waitress finally came to our table. She wasn't very friendly. She gave us that "I don't want to be here" attitude. I'm giving them three stars because our food was fast and we got out of there right away. I honestly rather go to the Waikiki location.
(3)WW I.
2.5 stars Went there during lunch time during the week so parking wasn't a problem. The place is smaller than I thought it would be but I was pleased with the amount of LCD screens that they had. No free wifi so that's a bummer. I had the mini cheeseburger sliders for $9.49 which was OK. Two sliders is barely enough for lunch but I guess that's why it was a special at that price. The fries were good. The wedges were disappointing. Some friends had the mango habanero wings which get to be real hot after 5 wings so order with caution! Tuesdays are 75 cent wings but you have to order in quantities of 5. The nachos wasn't that special nor was the mozarella sticks or fried mushrooms. If I was really into wings I'd go there on 75 cent Tuesdays but that's about it. The wings look better than Dirty Lickins in Aiea but that's not saying much.
(2)Samantha D.
They quoted my husband and I a forty five minute wait and we waited anywhere from 25-30 minutes which wasn't terribly bad for wing night on a Thursday at six o'clock. HOWEVER, after waiting to be called they sat us at the tiniest table I have ever seen in my entire life. Not only were we at a tiny table with only enough room for your elbows; they sat us next to a noisy party of four who kept clapping and screaming to the top of their lungs. My husband and I politely asked both the hostess who sat us and our waitress three times if we could be moved to one of the FOUR EMPTY tables across the room. They all quickly assured us that the only way to be relocated would be to leave and wait another 45 minutes. I found this absolutely ridiculous and it ruined our meal. The food came out fast and if it wasn't for that I would have gotten up and left. Very disappointed with their customer service. The food was good.
(2)Miranda K.
I've gone to the new Buffalo Wild Wings twice in the last month because my coworkers picked this place, but never again will I just go along with it...here's why: Earlier this month about 8 of us went there after work for some drinks and wings. I ordered a margherita on the rocks and it came to me tasting purely of sickly sweet mix. I could not taste a bit of tequila in there, and it was hard to finish because it was so sweet. I asked our waitress, Tifa, for my next margherita if she could ask to use less of the mix so I could taste some alcohol, to which she obliged - and my next one came out still quite sweet, but at least I could taste some tequila. Forward to the bill - she charged me for a double... I didn't ask for a double, she didn't say she was going to ask for a double or charge for a double, the drink still kind of sucked, and yet I was now paying for a double. During this visit, Tifa had told us about the Wings challenge. She made it sound like a wildly fun time, with pomp and fanfare. An announcement is made in the big dining area as the wings are brought out so everyone can watch and cheer. Winners go home with a free T-Shirt touting their skills, and their messy post-win picture goes up on the winners' wall with their names. There are many competitive people in our group, so of course word was spread around the office, and more and more people joined in on the competition - so the date was set for the challenge. On Challenge Day when we announced to our waitress (Tifa again) our intentions and she brought waivers for everyone to sign. It included the basics -you may not sue BWW if you die, etc. Standard stuff. The last contest rule listed was something like, "Contestants who complete the challenge will receive the Spicy Buffalo Wings Challenge Reward."It is very clear, winners WILL RECEIVE REWARD. We sat our 6 competing crazies at one table so we could ogle at them all in one place, and the wings were eventually brought out with no fanfare whatsoever except for our noisy coworkers. To time the 6 minutes our waitress stood in the corner unceremoniously with her iPhone. As people finished the 12 wings there was no judging of whether the bones were licked clean or not, just "ya uh huh you got it." After the six minutes was up 4 out of 6 contestants had completed the challenge and they were saucy messes, who looked relieved to finally get that over with. Was there fanfare? No! Our waitress disappeared and we though that she was going to get the official camera. Nope! Perhaps grabbing t-shirts for our winners? Nope! She comes back and quietly says, "Okay, so for the winners, if they want they can buy the winner t-shirt." BUY? Like....give you money for what I just scorched my mouth to earn? "Ya...$10" INCONCEIVABLE! We all were in an uproar - lured here under false pretenses. Even in the waiver it said clear as day that we will RECEIVE (not have to pay for) our reward. We already knew we had to pay for the wings even if completed...but the shirt? Really? And then we get this piece of shoddy news, "Oh and we don't have a Winners' wall, but I can take a picture for you with one of your phones." NO IMMORTAL COMMEMORATION IN THE RESTAURANT? ANNND we must PAY for our Shirt? Well, I demanded to speak to the manager so I could reference the waiver they signed (as one friend smartly took a picture of it) and she proceeded to explain to me that this BWW is a "franchise" and the picture/tshirt/name on wall deal is a "corporate" thing. And how the heck are we supposed to know that? Our waitress obviously didn't know what's up because she's the one who gave us all the false information that founded this event in the first place. And does it say BWW FRANCHISE outside on the door? No! How the heck are we supposed to know the subtle differences between the two? The yellow winged buffalo and BWW adorn every inch of this establishment, you can't tell me these are now two completely differently functioning entities. The manager (Kim?) who was not apologetic at all, did finally concede to giving shirts to the winners for free "at a loss to them" which was fine, until they came back to say all they had was S and M and that would only fit two of our winners. She took down the numbers of the other two so she could "when the shirts come in"...we won't hold our breath waiting for that call! In conclusion, due to the gross margherita, crappy service (I didn't even have room to yammer on about the wait, and simple stuff like not bringing the fork out when you bring the salad out), major misinformation, crummy attitudes and apathetic costumer service, I will NOT be returning to BWW.
(1)Bryan H.
Service was ok until major bullshit went down. They didn't want to serve us saying we drank too much. Which wasn't the issue. Way too much attitude from the server and management. Never will go back again. BS!!!
(1)Darci N.
Came here on two separate occassions. Once was with friends to drink in the bar and snack. It was a great idea since it was a Tuesday where all wings are $0.75/piece. So I was a happy camper that night. The second occassion was dinner with my other half. This time we sat in the dining area. We ordered some chicken wings and shrimp poppers, I thought it was plain. I had the teriyaki chicken wings... I loved those. We also ordered the flat bread pizza, I've had better. The service is superb, the atmosphere is very sports barish but great! Would I go back, yes for the bar only!
(3)Joan A.
This was our first time here and as we entered, I knew after seeing all 72 tv screens that my fiancé was going to love this joint. Our waitress was awesome and very helpful with giving us feedback on what was good. As she's giving us the lowdown I'm already salivating for the Wild Bloody Mary that I spot on the drinks menu. So we start with the Jalapeño poppers which we thought was just so damn good.... Wasn't like your ordinary poppers these tasted like they had bacon in them... So yum-o! He ordered the mild wet wings and I ordered the Mango habanero. He enjoyed his wings but mentioned that he's had better. He also ordered the Mac & cheese which he didnt care for... He said it tasted like processed cheese! My Mango habanero was good but was just too darn spicy for my own good! Next time I think I'll have to take it a notch down! Along with your wings you have a choice of carrots or celery and sauces as well. All in all I think this place is okay gonna be rockin' during football season! Can't wait for football... It's just around the corner! What made it over the top is the awesome customer service!!! Keep it up BWW crew!
(3)Randon A.
This rating is purely about the lack of customer service. Our server was Jenn. Forgot multiple drink orders. Food was cold. Not very attentive. My drinks seemed to be watered down. I don't blame our server but it doesn't help. My review seems consistent with everyone else.
(1)Jennifer M.
I don't understand why people are complaining about having to wait. This location just opened...HELLO!! It's going to be BUSY!! We decided to go on a Monday night. The wait was around 30mins so we decided to head back to the bar and look for a table. This place is really big and there were a lot of tables/bar seating. We secured 2 seats at the bar and were quickly served a drink and our apps and wings were ordered. There are a ton of TV's!! This could easily become our new place to go to watch the fights. It did take about 25mins for our wings to come out, but our apps were seved w/in 10 mins so the wait didn't bother us. Plus the place was packed and I'm sure the kitchen was swamped. Overall, I like this location for BWW. It's nice not to have to drive all the way downtown. Plus there is a ton of parking! Word to the wise, and I would think this goes without saying....buuuuut, if you have small children, just wait for a table. Don't bring them back to the bar and then complain about the noise. And if you're not willing to wait then find someplace more kid friendly. Sometimes being a parent means that you can't go to all the hot spots with your kids in tow.
(4)El A.
Perfect place to grab a drink after a long day of work! The burgers are really good and the restaurant is kid friendly!
(5)Larry C.
Went to the Pearl City Buffalo Wild Wings (after a horrible experience in Waikiki) with my team from work. Just let me say this experience was the exact opposite. We went on a relatively busy Wednesday night, lots of large parties doing their fantasy drafts. We were seated within the time allotted by the hostess (a little but of a wait, but definitely acceptable in terms of the volume of customers they were doing). After that the service was pretty on point. Ziah our server touched the table often, and made sure no one's drink was less that half full. Having hot wings, this is a definite plus! The rest of the servers and managers were quite busy as well being very attentive to the large groups, moving tables, and grabbing chairs as draft parties came and went. Bottom line, great food and service!
(4)Berneta A.
People in Hawaii don't really watch Ice Hockey, but I'm a huge Boston Bruins fan and the fact that my team made it to the Stanely Cup finals this year warranted me finding a bar to watch it in. However, where would that be in Pearl City? My friend who is also a huge Chicago Blackhawks fan wanted to catch the game at a bar, and the new Buffalo Wild Wings was the best shot. When we arrived, the game wasn't on so my friend asked about it and told them it was a really important game (game 5) and they were really cool about it. They put the game on the main two TV's above the bar, and on every other TV in that area (they have so many TV's-this is going to be a great place to catch the NFL season) and also set the audio for the bar to the game! Huge win and it attracted more Boston and Chicago fans. I had a great time, it was almost like being in Boston again. It was surprisingly quick to get a table on a Sunday Afternoon and service was also fast. Our server, Jenna was attentive, came around a lot, she wasn't too friendly, maybe because it was so busy? I also think portions at the Waikiki location are bigger. Minus one star for the parking situation. Park on the Sam's Club level or lower and expect to wait 10-15 mind blowing minutes to move six feet as your progress to get out of that hellish parking lot. If I could walk there I would have.
(4)MJ S.
I think it's ridiculous that they couldn't seat us right away when the dining room was almost empty. In the meantime one of the workers gave my daughter one of those ridiculous "Sauce Boss" crowns which she loved so I couldn't be mad. Anyway we waited 20 minutes for a small order of wings, mac & cheese, chili con queso, and pepperoni pockets... Our server was really nice but why swing by to tell us "your food will be out shortly" when in reality it would be quite a while? Oh and she was one of those gals that calls every guy (in this case my husband) "babe". I'm not the jealous type but "babe" is reserved for the old aunty waitresses. When our food finally arrived the waitress explained they made a mistake in the kitchen so they had to remake our chicken - and gave us extra to make up for it. That would've been fine but the queso dip was no longer hot. At least the pepperoni pockets and mac n cheese were still hot. One star for all the TVs and the service ...that is all....oh and I puked when I got home.
(1)Michael I.
Tried this place last night for the first time. After scanning the reviews about being crowded and poor service, I was admittedly a bit concerned. A) We had a party of 15 B) Our group was comprised of heavy eaters/drinkers. My wife and I were 1st to arrive (because that's how she rolls) and there were several open tables (maybe because a UFC event just ended). We informed the hosts about our group. Turns out most were running late. Understandably we needed to have most of our group present before being seated. Even though it was getting busier, when our group started trickling in, we were seated almost immediately. Nice! Perhaps we got lucky, but our Server Blake (from Ohio) was AWESOME! Attentive, and personable. Only one dish amongst many (pupus and mains) was a bit delayed. Food is largely bar fare, semi-generic, but hot and fresh. Most items were fried, beers were icy cold. Plenny of flat screens for sports fans. Overall not a bad place if you want to go watch a game. Important side note: follow the Heat scale on the menu for ordering wings. We ordered the Habanero something or other, and dat buggah was HOT. (tasty tho). We'd return, but maybe only if there was a game we wanted to catch.
(3)Greg L.
This is a typical chain restaurant where everything tends to be a little "too" in most areas: too noisy, too many TV screens/distractions, too salty/sweet, wings that are too small. I went with a large group of 18 and had the mango habanero bone-ins. 5pcs for 75 cents per wing (about $4 total). It was ok. I'm into spicy, but not into food that's "too" spicy, and this one was a little over my personal limit. Probably would have been better off with a level or two less, but I did like the contrasting sweetness. The chicken was cooked generally pretty well, tender on the inside and crispy on the outside, but some of the pieces were really small. I mean pidgeons had bigger wings. Anyway, I washed it down with the cherry limeade ($4.29, bottomless), which I thought was too sweet, but I did chase it with a glass of water to even things out. Service was ok. The waiter was helpful although the number of people and size of tables (almost everyone was a party of four or more) he had to manage meant he stopped by just a bit too infrequently for our groups' needs. The place gets plenty crowded during dinner, so it pays to come a little early.
(3)Joann m.
Me and my husband went on Wednesday 1/22/2014 for our anniversary. We got seated fairly quickly. Our server, Kawena, (they have their names on their back) took a long time to get to get to us. She didn't recommend anything. Just asked what did we want and what kind of drink. " hi what can i get for you?" It was very curt like she didn't want to be there. Normally servers are like "hi my name is blah blah ill be your server tonight." We had never been there before so it was kind of disappointing not to hear what she thought would be a good starter. You normally get recommendations with other restaurants during their greet but like I said she didn't really greet us. We asked for a little more time and boy did she give it to us. So we looked over the menu and then we waited nd the i went to the bathroom, then my husband went and then about fifteen minuets after that she come back to us. Then she took our starter order and we wanted to add our meal order also but she said she was going to put in the app order first and then come right back to take our meal order. The food took forever to get to the table. she didn't stop at our table for 17min after I had looked at how long it was taking and we had finished we finished our two apps a while before that. When kawena finally came back i asked her what was in the blue cheese burger. "Could you tell me what comes in the blue cheese burger?" " in the burger?" And then stares, like I'm an idiot. " ya like lettuce, tomatoes, onions?" "Uh ya sure." Again the food took forever to show up. So were less then half way done with our meal and we wanted to order some wings and a cocktail. By the time we had finish she still hasn't come by to check on us. Eventually she comes by and we order our wings and drink. And of course it took a while, so long in fact we decided to just box it and take it home and get dessert instead. My husband also wanted a beer . so we waited to order the beer and dessert. (I am a dessert fiend) At one point my husband said never mind to the beer, we waited to order dessert, took too long end up not getting dessert. Waited just to ask for the check and a box. We were just Bout to ask the manager a guy in a brown button shirt for a box and poof magic shes there hi do guys need anything any dessert? The check was the fastest thing that came to us. It was such horrible service. I wish there was a way to give separate reviews for service and for food. Even though the food took forever it was super super tasty. If we ever go there again it would defiantly be take out. We did notice there was a table of like four and a table of five she was also writing on. She checked on them regularly. The only thing that stopped us from leaving was the food is awesome. If we ever go back I'm going to request not to be in her section.
(1)Jaynie K.
The place was crazy busy with tons of people waiting for tables. BF and I decided to just grab takeout and eat at home since he had to get to work. Grabbed a takeout menu, decided what to order as we stood in line. Staff comes to take our order before we get to the register. As we are trying to order, she says that the menu I'm holding is an "old" one and that prices and portions are set in a different way. So instead of getting 18 boneless wings for $21.99, we should order a "large" portion for $28.69, and we "may or may not get about 20 or 24 pieces"... Huh? She kept trying to explain it, but it was vague and confusing. And the price jump was a little much. Put in our order anyway, most staff were flustered, awkward... Growing pains. Right? We were told our order would take 20 minutes... 20 minutes later, checked at register, no food. Nervous staff member runs to kitchen when I ask about my order. Comes out, mumbles about the kitchen preparing the food, then says it'll be another 20 minute wait. Growing pains, maybe the kitchen is backed up. Fine, we wait. Meanwhile, chaos next to us as disgruntled groups are waiting for tables and seeing others get seated before them, etc. Host scrambling to explain, his sidekick overcompensating and loudly attempting distracting conversation with upset customers. Hot mess. Another 20 minutes, we go to check on our food, still nothing. Other customers are also waiting for their takeout, phone orders... This is bad. We get another "20 minutes" wait time and then we snap. NO. We will not wait an hour for takeout when we could've been seated, served, and probably finished eating by that time! Ask for refund so we can leave. Staff member calls manager, (Ricardo, I think) who did damage control. He cancelled the transaction, and then went to the kitchen and told us that since they were almost pau with preparing the food, we should wait a bit and take it. Very nice of him. We were going to just leave, but he came back out and brought us the bag to take with us. Spent literally an hour in that chaotic place! Food was good, so the experience wasn't completely awful. But maybe from the rush, or from the wrong order being punched in, we got wings on the bone. Which was ok, as our transaction had been cancelled. But had the meal not been comped, we would've paid $4 extra for the wrong item. Not ok. It was funny that even though staff had insisted that there wasn't an exact count for how many wings in an order ("about 20-24 or so but not exactly"), there were numbers written on the boxes of how many wings were inside. What? Re: the menus, I hope someone takes a few minutes to ensure that the "old" menus are all replaced with the newer ones. Although the staff member took away the old menu I had when we were ordering, it was too easy to just grab another one from the big stack right there next to the host station. Looking at the price jump and new portions, It's confusing and a little disappointing for customers to see that. (Photos added above) One star for Ricardo's damage control, and the wings were nice too. I hope that things settle down soon.
(1)Ritsuko T.
*If you don't want to wait a couple of hours for a table (We tried to go on a Friday night and were told that the wait was 3 hours long) and don't mind loud drunk people, I suggest sitting at the bar. There are lots of tables in the bar section, and the servers are friendly and quick. The Garlic Parmesan, Asian Zing, and Honey BBQ wings are the best! They also gave us both ranch and blue cheese dipping sauces for our wings which was awesome. I believe they have wing specials on Tuesdays and Thursday nights, but be prepared to wait for a while if you plan on going on one of those nights. I don't know if the wait to get seated is long because it's a new restaurant, but hopefully the wait time dies down eventually...
(4)Rita L.
Expect a long wait, awful service, and not so yummy food... We came here before a movie on a friday night around 9. We actually didn't have to wait that long, maybe 10 minutes. But when we sat down, we waited, waited, and waited...Then a couple behind us sat down and someone gave them menus and took their drink orders! What! I waved the waitress down and asked her if she could PLEASE take our orders. She was nice took our orders and said the kitchen is fast so we should get our food quick. So after how many different confused servers trying to drop off foood that was NOT ours, no drinks-water even, we were ready to walk out after 15 minutes. Our wings came---not so good dry and flavorless, fries were ok, cole slaw was yuck. Also, no napkins or utensils given! No beer was given to us we wanted to pay out and just eat the at the theater. Our waitress gave us the bill which had the beer included-she then had to give fix it and give us another bill with a mediocre apology--we left with such a sour tastes in our mouths from such a bad experiance. When we were walking out the front girl told my husband in a sassy manner-"you have to pay at the table!" just because he was staring at the receipt after we did pay... Ugh...I am so sad that this place wasnt great- on a good note, it was clean and the hubby was happy with all the sports on the big tvs.
(1)Claire M.
They have good bar food, variety of beer and drink choices, big bar area where you can just grab a seat and not have to wait for the next available table. They do keep a section for dine ins. Lots of parking available. It's a place to go to watch sport games, eat, and drink.
(4)Bob C.
Back again for another lunch on a Saturday. Great service for the second time in a row. I had diet soda this time instead of beer, and the waitress has given me a ton of refills (excellent service). Will definitely be back! Also, the fried pickles are excellent.
(5)Cedric K.
Crappy service. Came here on Sunday. Had to wait for our movie to start so we came to eat. It says they open at 11 (and we came about 10:50) so we waited outside and a line of people came and all went inside but walked right out cuz they're closed. We here them lock the door like a minute before 11. Then another couple comes and walks in, when he walks out he said the lady inside yelled at the other lady saying "I thought you locked the door". Right after we here them lock the door again. Mind you this is at 11:03 (when they should be open) then maybe 11:06 they finally open up. You can't lock the doors AFTER your suppose to be open!
(1)Skye Y.
I come here often and I really enjoy eating here. Today I came in with my brother around noon. It wasn't busy at all, maybe 5 other parties were there. The employees at the font were friendly and sat us quickly. After that....nothing. We were completely ignored. We sat there for 25 minutes and we didn't even get water. I mean I would understand if they had a lunch rush or something, but this place wasn't even half filled. All the workers there were congregating by the soda machine or by the podium at the front and paid no attention whatsoever... What made things worst was that there was a party that arrived 15 minutes after us and they got waters right away and were able to order. The waitresses that were checking up on the tables around us glanced at our table and even made eye contact with us but still...nothing. I was so disappointed that we just left. I have never had such terrible service. It's so sad because I really liked this place. Don't plan on returning to this location..
(1)Jonah Mae R.
The place is eh alright I guess. I give them credit for letting us know ahead of time that out food was gonna be late because of their long ticket lines but whatever's. Started off with spinach artichoke dip as appetizer; usually comes with pita chips but supposedly they "ran out" so they gave us tortilla chips instead. I would've prefer if they let us know AHEAD of time that they ran out. Our meals were alright. Servers should def learn more about being courteous I don't enjoy it when servers just place your food on the table like your a dog; seriously take the time to go around the table and place the food nicely and review everyone's order, it's not that hard.
(2)Risa H.
Go-to spot for grabbing some yummy wings! Cheap specials on Tues and Thurs. Artichoke dip with pita chips is so delicious. Oh, it gets packed to the max when there are good games on TV by the way.
(5)Juan M.
The food was great and the beer special was awesome. Our server Sumer was the chery on top! Very attentive and pleasant!
(4)Rj S.
We were seated really fast. Then we waited over an hour for our food. After 45 min the waitress dropped off some food she found lying around while we waited. After an hour though we left. As we were walking out she brought out our food. It was 5 skinny crappy wings for over $10. We said no thank you and ate at the food court next store. This location is nothing like the locations in the mainland. I live next store and will not ever waste my time again.
(1)Kirsten R.
Service was awesome!! Loved the pulled pork sliders, hot dog slammers, & fried pickles!!!! Can't wait to come back especially in football season!!!
(5)Clarissa M.
We arrived around 5pm and there was very little wait for a table for four. Once seated our first waitress took our drink order and informed us of their shift change and that another waitress will be here shortly to take our food order. Waitress #1 was able to answer our food questions while we perused the menu. Our drinks quickly arrived to the table and Waitress #2 arrived who was also friendly and efficient. She shared with us that the restaurant was open for 2 weeks and 2 days and there are a total of 72 television screens of different sizes within the restaurant. Perfect place to watch every sport imaginable! Our table tried large traditional wings with mild and honey BBQ sauce on the side, their mini hot dogs with fries, traditional wings with hot BBQ sauce and cole slaw, and basket of onion rings. The wings were the most enjoyable part of the meal. The sauces were tasty and the hot BBQ was just enough spice for our table. The hot dog dish had three "mini" dogs in buns but they were not mini size - much larger than we expected for minis. The dogs were on the salty side but our table put cole slaw on it and it lessened the saltiness a bit. Onion rings were crispy - more batter than onion though. The fries were cold and on the stale side. Our total dine in time was one hour and our bill totaled $80.01. The server brought boats for our bones and extra napkins. Wet naps also readily available on your table to clean your fingers from wing sauce ;) Parking on roof top can be congested and complicated - plentiful parking below on level M and 1. BWW is located across Fantastic Sams and next to the cinemas above 24 hour fitness.
(3)Lav A.
Lol one of the worse services I got. I'm originally from Hawaii but c'mon man. Servers need to watch how they talk. Pidgin can always be turned on and off. Just horrible
(1)Jordan E.
I love B-dubs but out of the 3 times I've eaten at this location I have had awful and even offensive service. 1st visit went fine 4 star all day, 2nd time 3 star wings were poorly tossed and dry waiter brought wrong drinks to my girlfriend food was prompt but asked for check and took 20 mins, 3rd time was awful and offensive waiter asked to cash us out before our food came because his shift was over I put the money in and he picked it up after we had finished the same waiter brought us our new bill for the 2 more drinks we had fid not feel like putting it on my card so put a 20 in and he picked it up walking out I got stooped by two employees and told I needed to pay for my drinks. There are thieves working there so watch out.
(1)Megan C.
We showed up for morning football at 9am. They were only serving breakfast and it was overpriced and terrible. $9 for a terrible burrito, wtf? On the plus side Meghan, our server, was the best we ever had. Super attententive and very apologetic to make up for the terrible breakfast food. Stop serving breakfast, serve wings at 7am an give Meghan a raise! We will be back just to see her for sure!
(3)Kenji H.
So I've been here 3 times already, for the NBA finals GM 1,4,and 7. First two times my friends and I came about one hour before game time. We got our tables within 15 mins. So today...I get there about 1:30 and Tip off was at 3PM. Hostess Liz told us it was going to be about an hour or hour half wait...so I told her that's fine. The problem I have is people who got there after me, got tables...I even saw a worker in street clothes walk her friends in to a table! Really?? I continued to see people who had a party of 4 or 5...bring more people in! You managed to fit 10 people on a table meant for 4 or 5? This continued throughout the 3 hours we waited! Instead of telling people bullshit wait times, why don't you just be honest and tell us, you guys might not get a table!! Honesty is better than giving customers the round about! They should ask customers if they plan on watching the game, it will save people time, and make it easy for the workers...so they can get a count on how many tables are actually going to available! For anybody who wants to watch a big NBA, NFL, or MLB game....you might want to come 3 or 4 hours before the game starts...or you will be stuck having a Hostess give you Bullshit wait times!!!
(2)Melissa L.
We finally got to eat here guys! Besides the fact that we waited 2 months for the hype to die down, the hostess told us 30 mins and we were seated 10mins later. We went on a Thursday so they had the .75 boneless wing special. Dont get the Jamaican spice one (it taste like walmart potpurri) and the spicy garlic( that one was actually really good). I would pass on the flatbread pizzas, it tasted like bland cardboard with cold chesse, the garlic mushrooms sound good but then you see it and realise you can make it at home and it'll probably taste way better. The only real highlight was our server was great. I cant remember her name but she was the only saving grace. Probably wait to come back it didnt seem worth $60 for junk food, unless im super drunk maybe it would taste better.
(3)Steven C.
Give this place a star! Clean atmosphere. Food is not bad, but it takes forever n a day to get it tho. Ordered a certain beer off the menu and they don't have it. They got it printed, but not to serve. Parking on there level was packed, but downstairs was open. Secondly, now the server say I never ordered food, when the whole table clearly heard me tell the server what I wanted to order? WTF!?! I don't recommend this place until they've been here for a while and get better servers and a clue... Hint to management: CUSTOMER is King!
(1)Food B.
I was so sad to have waited 45 min to get seated. Then waited 20 minutes till someone even got to the table to ask if I wanted water! She was not apologetic at all. I would have rather have made the drive to town to get wings at the other location instead. Lesson learned for me. As I type this, the waiter is sitting down on a table while she cleans it up. Such horrible service :(
(1)Nicole S.
We went to BWW for lunch and were seated quickly which was nice because I have heard of 2+ hours wait because its new. Our waitress, Laurin, was great and checked up on us often. They have some really good lunch deals. The food came out fast and was good. 2 adults and 2 kids and our bill was a little over $30, i used my IDcard and got $5 off.
(4)Kris D.
Waited about an hour to get a table of 6 which is understandable considering there was a UFC fight going on. As soon as we sat we ordered our food and beers. As the night went on we were running low on beer and water. We waited about 20 minutes for our waitress and we saw her mingling with customers on one table. She was there for awhile. I understand mingling comes with the job but at least take the time to check on your other tables while youre talking story. So a waiter saw what was going on and took our orders. Thanks to him we enjoyed the rest of the night. He should get about 4 stars while the waitress should get 0. I'll take my time in thinking if i should attend another event in BWW.
(2)Koti O.
Parking stinks but the food and service was great! We'll be back!
(5)Brandlyn O.
I did not enjoy it here. I ordered a burger because I didnt want wings. When I received my burger it tasted like it had no flavor. My bottom bread looked like it wasn't fully baked so it still had that dough look/taste. I tried my friend's wings though and that tasted dry and not very flavorful. Huge disappointment. My waitress however was super nice about it and not rude at all. I'm glad she was my waitress! I liked their onion rings. These two reasons is the only reason why two stars were given.
(2)Yoshihiro K.
Ive Been Here 3 times..Why? I can watch sports close to home...NBA FInals Game 1, 4, & 7. This Last Visit was Very Very Disappointing. Obviously it's going to be busy for one of the biggest games..We get there, put our name in at 1:45, they say about 1hr to 1 1/2hr wait..ok thats fine. As time goes by..nothing, workers are running around, not checking ppl on where they belong on the list. I seen a worker in REGULAR clothes walk her friend into the bar area, then Later I see her in her uniform..That is really Unacceptable. Ppl walking in and out from the bar area, saying they have a table. So 1 person has 10 ppl for one table? I think not. A guy put his name in about 3pm, and he got a table, with the same about of ppl as us, how is this possible? Basically we just watched the game from the waiting area(the whole game). After the game we gave back our buzzer, the hostess asks "are you sure you don't want to wait?" I replied "no thanks, we have been here since 1:45, The other girl said hour to hour half for a table, So no" She Says "I'm Sorry" Sorry? are you really sorry? no gift certs? no comps on anything? terrible I tell you.. Yeah I know this place is new, yeah i know its busy for the game..if I didn't know it was going to be busy, I wouldn't have gotten there an hour and half b4 the game started. so ppl who want to go here on a big game..maybe you have to get here 6hrs b4 the game starts..this place has no control of what they are doing, they are not managing the guests properly, they are not even checking if ppls group are what they say(if you got 4 to your group, you shouldnt allow them to bring in 4 more people) The Foods just ok, nothing great, if you just want to drink, watch sports, thats pretty much all this place is good for..wings are wings, burgers are burgers, nothing really stands out here..
(2)Kathy C.
Finally checked out this place! Every time I'd try to go was during some major game and never had any tables by the time my friends and I got there. Only reason I went to BWW was after watching a movie and thought maybe they're not as busy since it was for late night happy hour. I walked in and was amazed by how many flat screen TVs were all over the place. I'm not a huge fan of spicy so I didn't try blazing hot wings but the bf tried and he loves the spicy stuff so he was surprised by the heat and how little he ate (took the rest home and maybe he'll try finishing tomorrow.) Pretty fun watching him eat it. He only wanted the snack size but for whatever reason the waitress got him the small. I got the Asian zing, and friend got the mango habanero. I only try a little bit of the mango sauce and my the spot the sauce touched on my tongue was on fire which is why I refused to try even the tiniest of blazing. Since it was late night happy hour, we also ordered some mozz sticks and chili con queso nachos, but then we also tried some fried pickles (I've never had them but love pickles so had to finally try some,) some jalapeno pepper bites and potato wedges. They were all pretty good except I didn't want to try the jalapeno (bleh.) Drink wise I just got the huckleberry lemonade. Around they table people had the usual beers such as Sam Adams, Stella, Corona, Blue Moon and some specially drink with a Red Bull upside down called an Irish Trash Can which was a green and blueish color which is always fun to drink. Overall had a great time after a movie with friends and some pretty decent food. Dunno how the guy will be after eating blazing so I'll see in the morning heh. Waitress service was ok , she wasn't super attentive because some of us had water (hello from the spiciness) and didn't get a refill for a while because we hardly saw our waitress and the place wasn't that busy!! (Also notice other reviewers have trouble with service and mixed up orders. You gotta work on these problems BWW!!!) Besides that, not a bad place to go for some late night fun with friends. Def will try and go back and hopefully get better service.
(3)Tonya M.
So many items were out of stock when I tried to order. My wings came out barely sauced, so I had to send the waitress back to get more sauce. Then she asked if we wanted the bill, yet took another 20 minutes to get that. This location sucks. The owner really needs to get the restaurant up to par.
(1)Jake V.
Decent selection of beer on draft. Disappointed at the blazin challenge. You have to pay for the shirt and the food if you beat the challenge. Not like th BWW on mainland. Service was horrible when it wasn't busy, good thing there was tv's to take our attention away from how bad it was. Service in Waikiki was phenomimal. Parking was not to good either.
(2)Monica T.
I have to say I was so excited to finally go to this spot as I heard a lot about it. Finally get to go and it's on Christmas Eve. The bartender was so rude I mean I know we got there and the place was closing in half an hour, but all we wanted was one drink. She took our order and that was it next time she checked on us was if we were ready for our check. To top it off ppl was still ordering more drinks and food. Maybe it was just the service that we got that day. I'll surely try it again as I wanna try the buffalo wings that I heard about. I hope we get better service next time.
(1)Rhenalyn V.
Literally just got home from this place. I'm a regular, but in the Waikiki area. It's one of the few times I actually come to this one. Started off when the hostess calls outside for our party & we responded and said we were coming. Three seconds later, she yells out LAST CALL for our party.. AS WE WERE WALKING TOWARDS HER. WTF? Give us a good 10 seconds to walk into the door please. The hostess wasn't even friendly. I cut her some slack & thought I'd give her the benefit of the doubt. So we sat, and we were at a table of 4 but we preferred sitting at a booth since we had ordered so much and our table looked too cluttered. I asked the hostess if we could swap to a booth which was wide open & right next to our table. She told me someone was about to be seated. I look over, and it was a party of TWO. IMO, we could have used the space & the couple would have been fine at our table instead. ANYWAY, our server looked like he hated his job. Granted, he checked up on us time to time and he even gave us 5 free wings (he probably noticed how annoyed we were). Before that, a lady came by to drop off our food & it was suuuper messy. She threw the bowls of rice down at our table and rice got everywhere, even on myself. Enjoyed our food like we always do when we buy our wings here. Our server was better at this point; refilling our waters, making sure everything was ok. Felt better about everything, until we were on our way out. Of course! -- The hostess does not thank us for coming, doesn't smile at us or even say bye. Just as I thought, she was a snob. Regardless if it was that crazy busy.. I don't see why you would have such an unwelcoming attitude towards your customers. Now I see why everyone complains so much about their service here.. it sucks.
(2)Faith K.
We went for the wing special on Tuesday. It's not too crowded, but the food took a little long and it was hard getting the waitress to order more food.. Oddly, we ordered extra wings to go and those were really fast. Maybe next time we should order to go then eat it there?! Lol.
(4)Joel V.
Good location good size we sat at the bar so the service was good friendly staff good sport selection on their tv they will change to a different sport if you request it as far as the food it was good like any other bww freshly done or at least warm good selection of beer good overall
(5)April T.
I LOVVVVVVVVVVE BDUBS. I'm sick of going to Waikiki. Traffic is terrible and then when you arrive there is no parking. The Discovery Bay Parking Lot is one of the worst on the island. IF you do find a spot, you are more than likely parking on the ramp and your car is at such a steep angle, you worry it may fall down the ramp. Parking at the Pearl City Location is 100 times better. Since there are two levels, there's always something. You also don't have to worry about having a $1.00 in cash for parking or getting it validated. Who still carries cash? I don't. Even though they just opened last week, this place is packed! We went at 6pm and there was only one table open. Be prepared to wait. Food took 45 minutes to arrive. The waitress told us it would be a long wait, so we were a little more flexible, but 45 min is a long time for some pupus. Are they killing the chickens in the back? I like BDUBS and gave them a good score on parking and taste. I'm also being flexible cause they just opened. Speed up the food and this place will be excellent.
(4)Jennifer G.
We decided to check out the new Buffalo Wild wings in Pearl City. The wait was about 35-40 minutes so we waited. We walked around and came back. I asked how much longer on the list and only 2 people were in front of us. We sat outside and heard them call name after name- not ours. So I went back in and they said they called us....I was like we were sitting there the whole time.....but at least they were able to seat us then. The hostess didn't give us menus and they weren't on the table. The waiter came to take our order and I told him we didn't even get our menus yet....So he took our drink order. I got my water and my daughter got her Sprite, but it took forever for the beer.....like 10-15 minutes after we got our drinks. The waiter was nice and did constantly check on us. I do understand they might be overwhelmed from being a new place, but it wasn't a great experience and I wasn't impressed by the food. We got the Desert Wings, Garlic wings, Carribean (sp), and Asian wings.
(3)Sage R.
Two stars because they showed the game. Been here for 2 hours waiting to be seated. Staff is run by young, incapable adults who cant use common sense. Had many seated before our party of 5, many who came after us. They take long, they chit chat about how much thet hate their voluntary lifestyle, and all in all, baaaaaaaaaaad place to bring family for brunch. Okay, done. Dnt go.herex unless it's to sit at the bar.
(2)Heather R.
Came here to watch the UFC 146 fight. I figured there would be a wait. We were told a 2 1/2 hour wait. Then also told we would also be $10 for a cover charge for the event PER PERSON. We had a party of 4. That means for $4 more I could sit in the comfort of my own home and watch the fights and not miss ANY of it. So that's what we did. We plan on eating here sometime when it won't be as bust during the week & during the day while everyone is at work or in school. ------ After 40 minutes they let us know our table was ready but we were already almost home.
(2)Tiffany B.
I love BWs wings! I don't love when this whole place is shutdown for a game but I guess that's the nature of a sports bar. I have always had friendly service and visit often. Parking is a real pain but it is possible.
(4)Jeremy U.
The hectic and busy atmosphere in bww, tv's galore, beautiful waitress, and beer is a good place to drink
(5)Caleb B.
Food is good as well as service. So no complaints there. Make sure you plan accordingly, this place gets busy quick and waits can be as long as an hour plus.
(4)Tita K.
Food is good but also the service need to be good as well!! We got seated waited for 10 mins or so till our server came (boy) and ask if we been help, we said NO , so he told a waitress to assist us, We orders drinks (alcohol) which took 15MINS , please note that our server didn't even bring us water as we wait the entire time we sat down! Our alcohol drinks tastes like JUICE . We asked for WATER for me and my friend , which he FORGOT then when he did bring a glass of water he FORGOT my WATER. Our food came before he brought us water (understand i like drinking water while im eating wings , also he even asked us why we need water !! Seriously First of all were the customer dont question us!! ) We order appetizer and wings , note there was 6 of us sharing, server didn't bring NO UTENSILS or at least EXTRA plates for all of us to have till later on at the end of our dinning in, our first batch of WINGS was COLD!!! Our toss SALAD we order took freak'n 20 MINS .. its salad and it wasn't even that much on the plate so why did it take that long!! Our Server was FORGETFUL , he should of wrote everything down!! He wasn't concerned on us ladies in anything we wanted , we WASNT TAKEN CARE OF from once we seated till we left!!! He didn't even give me a cap for my dressing till i asked him , which he knew we was taking food home , also not even a BAG , i had 2 boxes and ranch dressing I carried in my hands!!
(1)Theresa W.
Buffalo Wild Wings is one of our favorites! We were so happy when we found out they had a location here! My husband likes the spicy garlic, I prefer the honey BBQ. We make it work! Wings- excellent. Edible bread bowl & dip- awesome. Pulled pork sandwich- delicious! (But the cole slaw that went with it was gross!) It would have gotten a 5 except for they were out of any cider in bottle or on tap which was disappointing because they were listed on the menu. I don't think they had any intention of getting any in either. Good service and a great place to watch any games! Tons of seating. Even some tables outside. Nicely located with tons of other shops around like Sam's Club and Pier1.
(4)Brandon O.
Super sad to write a 1 star review, but we were sooooooo disappointed at our last experience at the Pearl City Buffalo Wild Wings. This happened a few weeks ago, but I haven't had a chance to Yelp about it until now. The crazy thing is that I love the food here. Now it's not fine dining, but some times you just need some "bad for you" type food to help get through the day. In any case, our story starts with a phone order. I inquired about how they sell (how many pieces per order) their boneless buffalo wings. The girl goes through the options and I choose the smallest order of 8. We order a few other things like a pulled pork sandwich (super tasty) and a flatbread thingy (This was bland and tasteless, unfortunately). The girl gives me the total and says it will take 20-30 minutes. No biggie, we're at Ross' shopping, so no big deal. We go there in about 30 minutes and the order is not ready. Not a problem. I used to work in restaurants and I know when things are busy...no biggie. I'm waiting for parking outside while my wife gets the food. It's ready, they quickly go over the order, and we're on our way home. I unpack the food and sit down to eat. Whoa, we got a lot of boneless chicken bites. I check the receipt and it's like almost $20 and they charged us for a 18 ! What the heck? Oh well, it's a mistake, no biggie. We'll just call and see if they can credit us. It's a mistake, it happens, move on. Oh no, don't move on. My wife calls and explains that we ordered a 8 piece, but actually got an 18 piece. She can't eat the 8 piece in one sitting, so why would she need 18? I couldn't hear what they were talking about, but I could see her face and she was saying....oh....uh huh, oh,.......ok. And then she was silent. She kind of puts the phone on her shoulder and tells me there's nothing they can do. I'm like.....Whachu talking 'bout Willis?!?!? I grabbed the phone and asked who I was talking to and what the problem was. He said he was Sergio the manager and that there wasn't really anything he could do because we did actually get the food. I told him that I understand we got it, but we didn't order 18, we ordered 8. I told him we didn't want to pay for 2 times the food that we wanted. He then tells me well, that's why we go over the order with the customer when they're at the restaurant and that we should've noticed that there was more than 8 pieces......basically telling me that it was OUR fault for their mistake. Are you F'in serious? I told him again, that I'm okay with charging me for the 8, but I don't see why I should get charged for their mistake and especially when it's not what I ordered. Again, he starts with "Well, this is the reason why we do this" You know what Sergio, I'm sorry for not telling your girl to stop and wait while I move BBQ chicken around in a box to count them at the hostess stand of your busy restaurant. Seriously? By now, I'm starting to get pissed. Then he finally concedes to giving me the refund, but tells me that he can't credit the card now and that I have to come back to the restaurant and they'll give me a restaurant credit? WTF? You just took my credit card and charged it for food that I did not want, and now you're telling me that you can't give me back my money? Seriously. I started arguing and we start talking about other crap. He brings up that BS about checking the order AGAIN!!!! Finally I break down and tell him needs to stop saying that crap. I told him, I don't care if you open boxes and show customers food.......accept it moron, you guys F'd up. It wouldn't have been a problem if you just apologized and took care of it. What a douche! I was so over it it already. Oh and Sergio, we didn't get any napkins or utensils either that night. But by your logic and reasoning, that was our fault right.......because "that's why we review the orders with the customer".
(1)Ben J.
Sometimes their in point and sometimes their food and service fails, nonetheless the Tuesday and Thursday chicken deals are always good, also their late night specials. Consistency is a key think that this place needs to understand. When you go to the bar sometimes waiters/waitress doesn't really come to you as soon as you sit, usually a range from 10-15 minutes they will get to you (if you wanna dine and dash don't go to the bar section). There's always friendly workers but sometimes you get the ones who you know hate their job. Their food is good not great but it's good hand in hand with some beer. Their veggie boats aren't consistent, sometimes I get a load of veggies and sometimes it just looks to pathetic. I can tell you this, this one time I dined in during mid day and drank their water and it tasted super weird! Also their lunch specials supposedly comes with a Pepsi product, they don't mention that to you when you order it! (It's in fine print). Good for some drinks and food, not sure if this would be a good place for a date.
(3)Cassandra B.
This place is pretty awesome. I love Bdubs but I will admit, I was a bit apprehensive to visit this location as it is brand new, (as of June 2013) and I've heard horror stories about the wait time from multiple people. But that being said, it's a brand new place for the island with the only other location being in Waikiki. Which is probably to be avoided at all costs due to the amount of tourists there anyway. Once we arrived, as a party of 2, we were told the wait time was 2+ hours unless we had a bigger party like they didn't want to seat at a bigger table, deeming us a waste I good table space I guess. The hostess told me if we had a party of 5 or more we could be seated in roughly 10 minutes. Anyway, I would easily have given 5 stars if it wasn't for this. We decided to seat ourselves at the bar area where miraculously only had to wait about 5 minutes for a space to open. Our order was taken very promptly by a very friendly waitress who's name escapes me at the moment. And despite a packed, full house my drink never was past 1/2 empty and our orders were perfect. The food was as expected from BWW. Awesome. If they stop making smaller parties wait longer times for seating in the restaurant side I will gladly change my review to 5 stars.
(4)Food C.
OMG the most expensive wings I have ever had. Basically a sampler wing gives you 5 small wings and either a few sticks of carrots or celery sticks with dressing (for the same price you get an entire combo wing deal from places like Wing Stop). I ate here for dinner later on a Friday night on 3/7/14 and the place was busy and noisy. I order a sweet tea which tasted like it was watered down and the coleslaw side I ordered was just disgusting like they didn't put enough coleslaw dressing (I'll leave it at that). My service was decent, but my server spent most of her time trying to please larger groups that were dining. Problem with this restaurant is they have too many options available on the menu instead of just focusing on a smaller number and doing them right.
(1)Miss A.
I'd give them zero stars, but yelp won't let me give less than one star. Don't get me wrong, my fiancé and I LOVE Buffalo Wild Wings and eat at the Waikiki location at least once a month at least I'd say, but this experience was terrible. At 6:45 We are told by the hostess that our "quoted time is 1.5 hours" so the hostess gives us a pager and tells us we can check for bar seating if we would like to sit at the high tops. We checked out the bar, which was full of parties of two sitting at tables meant to seat 6 and so on.. So we decided to eat somewhere else to avoid the long wait. But oh no no. As we try to hand over the pager to who looked like the "restaurant manager" (wearing a blue collared shirt @ host stand) he laughs at the long quoted time that we were given, and assures us we will be seated within 10 mins. Great! We decided to wait for a table and by this time it's about 7. 7:15 we ask about when we will be seated, we are told 5 minutes. 7:30 we ask yet again if we will be seated, the response is now ANOTHER 15 minutes. Now we are irritated. 7:45 we check in again, 5 minutes. 8:00pm we tell them we are eating somewhere else cause we have been waiting so long.. Hostesses smiled and said have a great night. No apologies but that's okay. Okay, I realize that the hostess originally said that we would be seated in a hour and a half which is understandable as it was a Saturday night, but what u wasn't okay with is that we didn't want to wait that long and were wanting to go try somewhere else but the manager insisted that we stay and therefore we wasted that hour.. All in all kudos to the hostesses, manager seems clueless and new to how restaurants work.
(1)Shellyne K.
That one star is for the food! The food is always good. I've experienced the worse server ever!! I been there quite a lot, and never had decent service yet! I don't think I ever will! BWW needs to retrain their servers!
(1)Ian A.
Piss poor service. They have no idea how to run a restaurant. This is the second time I have had the same issue here. There are empty tables everywhere, yet there is a 30 min wait and a line out the door. Their is no rhyme or reason as to who gets seated when. It is absolutely maddening! I overheard the hostess saying things like "oops, I thonk I just seated the wrong group again".
(1)Leizl C.
My husband and I go to B-Dubs on traditional wings Tuesdays or boneless wings Thursdays in which the wings are 75cents each (but have to order in a set of 5 wings). They also have lunch specials and other promos daily on certain foods and drinks. It can get busy especially for dinner but otherwise the service is pretty good. We usually try to go before or after the usual busy hours to avoid waiting. It is located in a plaza with a movie theater, Ross, Sams, 24hr Fitness and other shops.
(4)Jennifer S.
Wow. If you are here on a visit and expecting your typical Bdubs bartenders, don't come here. I have never had bartenders be that negligent. Definitely not working for a tip, not believing in service with a smile or really decent service period. From the moment we sat down until asking them to take our cards so we could pay and leave, they ignored us. Good job Lauren and Kelly. Fail.
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