If you know me, you know I might have a slight addiction...scratch that, you know I have a major obssession with Subway. We're talkin a serious relationship here. I've learned that not all Subways are created equal. Not everyone has the same toppings, same sandwiches, and most in Hawaii don't have soups! I am a firm believer in Christ, but if I wasn't this Subway would have made me a believer. I walked in on my lunch hour and was a good 5 people back in line with only two "sandwich artists" at work, I instantly thought, great, there goes my lunch hour, cause let's face it, we all know these "artists" usually aren't the speediest at creating their masterpieces. Wrong! These girls were amazing! I don't know how they did it, but I had my sandwich in hand and was back in my car before I knew what had hit me! Not only is the service at this place better than I've ever experienced, but I didn't expect them to have avocado AND soup(!) all the way out here in Laie!
(5)
Gina YeeJi S.
I like this subway, the people are nice. 'nuff said
(4)
Billie L.
no spinach!!!!!!!!!!!!!!!
(1)
Nihi N.
Because of work I'm always out and about for lunch. Most of the time I like subway, and a majority I visit are in town. Not my kind of scene, plus the friendliness factor goes way down there. But this subway was great! My "Sandwich Artist" was very friendly, even as to ask me what my plans were for the day! Which I thought was nice. Although I know the routine for all subways should be the same, this one seemed to go above and beyond the regular order. The staff was extremely friendly and the place was every clean! My sandwich was made just the way I liked it. No complaints here, just another satisfied customer!!!!
(5)
Jessica G.
I normally come here but refuse to after my experience tonight. I had such horrible customer service I lost my appetite and can't even eat. I had some coupons that I got from midweek. They stated buy one 6 inch get one free with the purchase of a medium drink. I was buying 7 sandwiches. 1 footling and 6 six inches. I read the coupons and they said "one coupon per transaction" at other Subways the cashier always let's me just ring up my sandwiches separately. While I was in line another guest was holding sandwiches already and had a young child. She saw my coupons and told me the manager made her get back in line to use her other coupon bc it is "one per customer" I read the terms and conditions out loud and it said one coupon per transaction not per customer. And how are you magically a new customer if you stand back in line for 10-15 minutes waiting?? I ordered my sandwiches and the manager at the cashier register "Aunty Noe" saw my coupons and said I was only allowed to use one at a time and I would have to get back in line to use each additional coupon- this after my sandwiches were already made. I asked her if she could just ring up the sandwiches separately and she refused to. I was shocked at how aggressive she was at me just for wanting to use more than one coupon. It would have been fine if she was nice about it, but she raised her voice at me. I told her it doesn't say per customer but per transaction on the coupon but she said " our rules are per customer." Which still doesn't make sense. I decided to let it go and pay. When I noticed she never marked my sandwiches for me ( which other subways do automatically) I asked her to label them and she refused to bc I didn't ask her to to begin with. Again I let it go. She said in a rude tone my total of more than $40 when I asked her which sandwich I got for free. She said, "I gave you a 6 inch pastrami" which I thought was nice. But then I looked at my receipt and saw instead of charging me for one of my foot long pastramis she charged me for two separate 6 inches!! So basically charged me more than I would have had to pay without a coupon. I asked her why she rang me up for two separate 6 inches when it was a foot long and told her I would prefer her to ring up my sandwiches correctly and give me one of my actual 6 inches for free. Aunty Noe said she would have to ring me up all over again. I said fine. Then she made up a lie about how Subway automatically chooses the most expensive and you get it for free... Which is bull bc I used to work at Subway and the policy is to always give the cheaper sandwich free. She basically ripped me off and with horrible service. I seriously wanted to make sure i wasn't screwed over but decided to let her have her victory bc she is obviously on a power trip to make people wait in line again to use more than one coupon, not label your sandwiches for you and then think she can get away with charging you for 2 six inches when you buy a foot long. Aunty Noe I don't care if you own this place... I don't care if you are the only subway in Laie... I am never coming back here and I have been coming here When I left I gave away the rest of my coupons to people in line... So wether she likes it or not... She's getting my coupons. Now time to throw my cold sandwich away.
(1)
Annette W.
I love the sandwiches but if you use coupons the customer service from aunty noe is degrading and disrepectful. "Oh shame aunty noe". I'll be getting my subway sandwiches down the road in Hauula from now on. It beats being told to get back in line for each sandwich you hold a coupon for, especially when being in line for 15 minutes and the line is out the door. You're lucky to get even one star from me..but review won't post for the zero stars your customer service really deserves
(1)
Tommy J.
If you like Subway then this one ain't no different. Pretty much the same menu items as they all have. If Poke freaks you out then go with a safe bet.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Bike Parking : Yes Good for Kids : Yes Good for Groups : No Attire : Casual Outdoor Seating : Yes Has TV : No
Caitlin L.
If you know me, you know I might have a slight addiction...scratch that, you know I have a major obssession with Subway. We're talkin a serious relationship here. I've learned that not all Subways are created equal. Not everyone has the same toppings, same sandwiches, and most in Hawaii don't have soups! I am a firm believer in Christ, but if I wasn't this Subway would have made me a believer. I walked in on my lunch hour and was a good 5 people back in line with only two "sandwich artists" at work, I instantly thought, great, there goes my lunch hour, cause let's face it, we all know these "artists" usually aren't the speediest at creating their masterpieces. Wrong! These girls were amazing! I don't know how they did it, but I had my sandwich in hand and was back in my car before I knew what had hit me! Not only is the service at this place better than I've ever experienced, but I didn't expect them to have avocado AND soup(!) all the way out here in Laie!
(5)Gina YeeJi S.
I like this subway, the people are nice. 'nuff said
(4)Billie L.
no spinach!!!!!!!!!!!!!!!
(1)Nihi N.
Because of work I'm always out and about for lunch. Most of the time I like subway, and a majority I visit are in town. Not my kind of scene, plus the friendliness factor goes way down there. But this subway was great! My "Sandwich Artist" was very friendly, even as to ask me what my plans were for the day! Which I thought was nice. Although I know the routine for all subways should be the same, this one seemed to go above and beyond the regular order. The staff was extremely friendly and the place was every clean! My sandwich was made just the way I liked it. No complaints here, just another satisfied customer!!!!
(5)Jessica G.
I normally come here but refuse to after my experience tonight. I had such horrible customer service I lost my appetite and can't even eat. I had some coupons that I got from midweek. They stated buy one 6 inch get one free with the purchase of a medium drink. I was buying 7 sandwiches. 1 footling and 6 six inches. I read the coupons and they said "one coupon per transaction" at other Subways the cashier always let's me just ring up my sandwiches separately. While I was in line another guest was holding sandwiches already and had a young child. She saw my coupons and told me the manager made her get back in line to use her other coupon bc it is "one per customer" I read the terms and conditions out loud and it said one coupon per transaction not per customer. And how are you magically a new customer if you stand back in line for 10-15 minutes waiting?? I ordered my sandwiches and the manager at the cashier register "Aunty Noe" saw my coupons and said I was only allowed to use one at a time and I would have to get back in line to use each additional coupon- this after my sandwiches were already made. I asked her if she could just ring up the sandwiches separately and she refused to. I was shocked at how aggressive she was at me just for wanting to use more than one coupon. It would have been fine if she was nice about it, but she raised her voice at me. I told her it doesn't say per customer but per transaction on the coupon but she said " our rules are per customer." Which still doesn't make sense. I decided to let it go and pay. When I noticed she never marked my sandwiches for me ( which other subways do automatically) I asked her to label them and she refused to bc I didn't ask her to to begin with. Again I let it go. She said in a rude tone my total of more than $40 when I asked her which sandwich I got for free. She said, "I gave you a 6 inch pastrami" which I thought was nice. But then I looked at my receipt and saw instead of charging me for one of my foot long pastramis she charged me for two separate 6 inches!! So basically charged me more than I would have had to pay without a coupon. I asked her why she rang me up for two separate 6 inches when it was a foot long and told her I would prefer her to ring up my sandwiches correctly and give me one of my actual 6 inches for free. Aunty Noe said she would have to ring me up all over again. I said fine. Then she made up a lie about how Subway automatically chooses the most expensive and you get it for free... Which is bull bc I used to work at Subway and the policy is to always give the cheaper sandwich free. She basically ripped me off and with horrible service. I seriously wanted to make sure i wasn't screwed over but decided to let her have her victory bc she is obviously on a power trip to make people wait in line again to use more than one coupon, not label your sandwiches for you and then think she can get away with charging you for 2 six inches when you buy a foot long. Aunty Noe I don't care if you own this place... I don't care if you are the only subway in Laie... I am never coming back here and I have been coming here When I left I gave away the rest of my coupons to people in line... So wether she likes it or not... She's getting my coupons. Now time to throw my cold sandwich away.
(1)Annette W.
I love the sandwiches but if you use coupons the customer service from aunty noe is degrading and disrepectful. "Oh shame aunty noe". I'll be getting my subway sandwiches down the road in Hauula from now on. It beats being told to get back in line for each sandwich you hold a coupon for, especially when being in line for 15 minutes and the line is out the door. You're lucky to get even one star from me..but review won't post for the zero stars your customer service really deserves
(1)Tommy J.
If you like Subway then this one ain't no different. Pretty much the same menu items as they all have. If Poke freaks you out then go with a safe bet.
(4)