Michael M.

Great food. Great service.

On P.

A friend felt like pasta so we decided on the Cheesecake factory for lunch today. He was craving the 4 cheese pasta. He seemed to like it since there weren't any leftovers. On the otherhand, I had a few minor complaints about this particular location. First off, the bread. It wasn't warm. It's always warm when the waiter brings it to the table (at least the one at the Irvine Spectrum; that's the appeal of bread). Ok, so, I can overlook that, but we ordered the guacamole made to order spicy. Didn't really taste the spice. It was rather bland; like avocado on a tortilla chip. My main dish was the luau chicken salad. Usually, love love love this dish, but it was drenched in dressing. Wasn't feeling the love today. Boba had the crusted chicken romano. I loved the parmesan on the chicken and the pasta had a light tomato cream sauce. He through a ton of red pepper flakes on it. SPICY! It's a nice spot and will be even better when they finish off the construction next door. Also, sit out on the outdoor patio. Great place to people watch.

Kurt K.

Decent food. Fast service. Stay away from the Ahi Tuna unless you like non-sushi grade ahi.

Christina H.

I only went to CF in Waikiki because my travling group. There were 8 of us. We knew the wait time would be long, so we arrived at 5:20. At first we were told it would be 25 to 40 minutes wait. ~20 minutes later, our pager buzzed. Excitedly going to see the hostess, told to wait next to the dessert bar, another 10 min later we were told it was a mistake. "There will be a table for you between 25 and 40 min". At that point, it's too late to go to any decent place and eat within an hour, so we decided to wait. Once we were seated, our table was in the back room next to a bar. The music and blender combined, we could not have a conversation with the person sitting next. They ran out of two items on the menu AFTER we placed our order. One order came with mayo after specially asked not to. My Tuna Poke was too salty that I could not finish. The only rason I gave it ONE star was the stiff drinks. My maitai was good and strong. Perhaps I should have had two while I was waiting and my experience would not feel so awful.

D. N.

I have never eaten at a Cheesecake Factory on the mainland but whenever my family and I visit my dad, who lives a few blocks away, we like to check out CF and we haven't been disappointed. I have been impressed with the quality of the appetizers and entrees. The weekend brunch menu is very good and reasonably priced for Waikiki. The staff here is friendly and helpful and we always find something for our little ones though there is not a keikei menu. They are also very family friendly here and since we eat on the early side, we never really have problems getting a table. The cheesecake is good too, btw, though I have had the original cheesecake back in the day when CF was just a small restaurant in Beverly Hills where you could buy a piece of cheesecake to-go and eat it in the car because your are broke and in high school, oh I digress, and I remember the cheesecake to be phenomenal but that was before it became a corporate giant. Oh well, the cheesecake is still pretty good!

Ken M.

today my lady friend and i went to the cheese cake factory in waikiki we was amazed we did not have to wait in line we went about little after 11am when they just opened.I MUST ADMIT THE PRICES WERE HIGH BUT THE FOOD WAS ONO-LICIOUOS.....WE TRIED THE SWEET CORN TAMALE CAKE AND I MUST ADMIT IT WAS GOOD EVEN MY LADY FRIEND ENJOYED IT.......THAN AFTER THAT WE ATE THE ORIGINAL CHEESECAKE WITH STRAWBERRIES THAT WAS GOOD SE WE WERE STUFFED SO WE WALKED IT OFF AND WENT ALL OVER THE PLACE I MUST ADMIT IT WAS MY FIRST TIME I WENT TO THE ROYAL HAWAIIAN CENTER I WAS AMAZED HOW HUGE THAT PLACE WAS REALLY HIGH CLASS NOT FOR US LOCL FOLKS BUT THE STORE FOREVER 21 WAS A VEY NICE STORE AND THE PRICES WERE QUITE AVERAGE.....ANYWAY WHEN WE GOT OUT THE CHEESE CAKE FACTORY THERE WAS A LINE WAITING TO GO IN SO WIT MY RATING THOUGH THE PRICES WAS QUITE HIGHT I'D STILL GAVE IT A 4 STARS BECAUSE WHERE WE SAT IT WAS LIKE SNUG NEXT TO THE WALL SO DID NOT HAVE TO MUCH SPACE TO EAT....BUT THE SERVICE WAS GREAT AND THE WAITER HE KNEW WAHT TO SAY WHEN MY LADY FRIEND ASK SOME QUESTIONS ABOUT THE FOOD SO IF YOU NVER BEEN THERE BEFORE CHECK IT OUT AND THE FOOD IS GOOD AND SO MUCH DIFFERENT THINS THAY HAD TOOK US ALMOST 30MINUTES TO DECIDE WHAT WE WANTED BUT OUR WAITER HE WAS QUITE PATIENCE.......

Javier C.

Five stars, although we end up waiting almost an hour on a sunday nite, we were glad to be seated at the scarface round table (just the three of us) the macademia fish was great and the filet mignon a little bit dry but got fixed with a bottle of A1. Great service, good times. The Godiva Chocolate cheescake and the vanilla cheescake are out of this world.

Kelli S.

My parents and I recently went to The Cheesecake Factory for dinner and we encountered the best service yet, in addition to probably our speediest dining experience here ever. Our server--I think his name was Mark--was stellar. Of course, we were there for Sunday for dinner around 5 p.m. and the restaurant was bustling, but he never skipped a beat. He always made sure that our water glasses were full, he packed our bread in a separate to-go container (without us even asking for one), he asked if we wanted our entrees to-go in a timely manner and he was just overall really attentive. He had lots of other parties to wait on, but I was thoroughly impressed by his service. I also wasn't expecting to get seated so quickly--even though we had a small party--but I think we only had to wait for 5-10 minutes. That was record timing! My parents never deviate too much from our Cheesecake Factory favorites, but everything tasted even better that night because of the great service. Here's what we got: "Fried Macaroni and Cheese": This gooey, cheesy mac and cheese mixture gets even better when deep fried and covered with a thin, crispy crumb layer. Cheese simply oozes out of the shell with every bite (truly a must for cheese lovers). The four mac and cheese balls are served with a creamy marinara sauce (not a very strong tomatoey taste) and bits of shredded cheese on top.This dish can be found under the "Appetizers" portion of the menu. It's great for sharing if your tablemates love mac and cheese ... or, if you're like me, it's perfect as an entrée because it's just that good. "Chicken Madeira": This chicken dish is famous as the eatery's "most popular chicken dish." Flavorful and savory, this one is definitely a winner. The dish contains a couple pieces of tender, sautéed chicken breast topped generously with melted Mozzarella cheese and pieces of asparagus. It's also covered with flavorful mushroom Madeira sauce and is served with fluffy mashed potatoes. Both of my parents usually get this dish; they like it so much that they never want to try anything else! My mom really likes the savory mashed potatoes, and both of my parents enjoy how much cheese and mushrooms top the tender chicken breast. "Adam's Peanut Butter Cup Fudge Ripple": This decadent dessert features the original cheesecake in an Oreo Cookie crust and includes caramel, chunks of Butterfingers and Reese's Peanut Butter Cups, and peanut butter throughout. My dad always orders this cheesecake, and I always benefit because I can bank on having a bite--or two--while ordering my own cheesecake. Although I've tried several of the different ones on the menu, "Adam's" still reigns as one of my favorites. In fact, sometimes both dad AND I order the exact same thing for dessert. He always gets his with coffee, though, since it's really, really sweet. I usually eat mine straight up, and my favorite part is the dollop of creamy peanut butter on top. "OREO Dream Extreme Cheesecake": Though I prefer the original version of this cheesecake (and want it to return), I was glad to try this slight rendition. This cheesecake differs from the original OREO one because it includes a layer of moist fudge cake and OREO cookie mousse atop the cheesecake. It's similar to the original in that it has OREO cookies baked into the creamy layer of cheesecake and is topped with a milk chocolate icing. I had mixed feelings about this cheesecake and preferred the original just because I was not a huge fan of the mousse layer (I don't like mousse in general ... nothing against this cheesecake). But, I really liked the layer of moist, fudgy chocolate cake interspersed with the layer of cheesecake (similar to my favorite "Reese's Peanut Butter" cheesecake), and the OREO cookie chunks baked into the cheesecake itself is probably my favorite component of the entire dessert. If the mousse layer were eliminated, I would have no problem with this cheesecake being on the menu instead of the original OREO creation. It took some guts for me to deviate from my usual "Adam's" or "Reese's" cheesecake, but in the end, I was glad that I tried something different. "Hershey's Chocolate Bar Cheesecake": My mom decided to get something different in terms of dessert and opted for this Hershey's cheesecake. It's one that we both always wanted to try, but never took a chance on because we always get the same thing. This chocolaty creation features Hershey's cheesecake between moist chocolate cake and comes topped with creamy chocolate frosting and chocolate chips. A true delight for the pure chocoholic! I think I ended up liking this cheesecake more than my mom, who said it was a bit too chocolaty for her. I liked the fact that the cheesecake and chocolate cake were interspersed, so it actually cut down on the sweetness. My mom thought it would have been more effective if the original cheesecake layer was used in between layers of the chocolate cake, and Hershey's bar chunks were inc

Glenn A.

We ate here during our stay in Waikiki. It is one of the largest Cheesecake factory I have visited. It has the twice the number of seating compared to your traditional Cheesecake Factory locations. It is located in the Royal Hawaiian shopping center. The restaurant gets very busy at night with all of tourists. You can expect to wait well over an hour before you are seated. Luckily, they provide you a pager so you can shop at the nearby shops while waiting for your table.

June M.

We've been here before a long while back, we loved it then and we still love it now. They told us the wait time would be 20 minutes which wasn't that bad of a wait. Our waiter was pretty attentive despite how busy it was. We had the warm crab and artichoke dip which was so yummy. I had the shrimp scampi and steak diane, my boyfriend had the herb crusted salmon and the steak diane, it was delicious. Of course we had to try the cheesecake, we had the Kahlua Cocoa Coffee Cheesecake which was delicious. I can't wait to go back.

Jessica P.

It's been a couple years since I last dined in at Cheesecake and that was in Sherman Oaks, CA for lunch. On that particular visit, the complimentary bread and Chicken Marsala were very delicious. It was so good, it made my Instagram feed (104 weeks ago! Lol). So, I wanted to recreate the experience in Waikiki. At 6:45pm on a Wednesday, the quoted wait time was 30 mins. It was VERY CROWDED inside and out. But, there are plenty of great stores in the vicinity to check out. Or, you can stand in line at the Cheesecake/Take-Out counter to order dessert in advance! Three words: Lemoncello Creme Torte. Our pager buzzed within 30 mins, as quoted, but that was really deceiving. We still had to wait another 15 mins once we turned in our pager. There were at least 20 other customers waiting, too. For a moment we thought they forgot about us, so we inquired with one of the hostesses. She explained, once we turn in the pager, it means that our table is being prepared [not ready!]. They will call us by name when our table is ready. So, this tall, handsome young man finally calls our party of 2. He was probably the most calm, sincere, and friendly host as we walked from the front to the back of the restaurant. As we approached our table, he asked that we stand to the side to wait a few more moments as they prepare our table. Ha! I don't know if the restaurant always operates like this, but here's an idea: page/buzz customers when the table is actually ready! Our server tended to us quickly, but at times was talking way too fast I could barely comprehend what he was saying. I felt like the restaurant suckered us in falsely advertising a "short" wait time and now we're being rushed to order. Well, it took another 45 mins to receive our entrees - maybe that's why he was talking fast. So in the meantime, we snacked on the complimentary bread, which was not as fresh as I remember. Chicken Marsala. The dinner serving was large enough to share between 2-3 people!! So, I ended up packing 3/4 of the plate for home. The bow tie pasta was cooked al dente (which I like). The chicken was tender. The combination of the Marsala sauce and mushrooms was divine. However, after eating a few bites, I was already full (darn you, bread!). We also had Fried Calamari. That was actually excellent. Definitely at the top of my list for best calamari in town! Highly recommend it!! If you're willing to wait, the entrees are as great as I can remember. No military or kamaaina discounts available.

Cassandra Y.

Located at Royal Hawaiian Center. Busy restaurant! Nice outdoor patio seating area, perfect for people watching. Food quality is as good as I remember. Huge portion, great for sharing!

Chris L.

There are very few places where you can get there at just after 5pm and already have a 50 minute wait, there are fewer places where I would say "yes" to a 50 minute wait and where the reaction to a 50 minute wait is "Oh, that's not bad." and there is only one place that I know of on the island where the hostess will tell a party leader that the wait is now 3 hours and they'll still happily accept it. That place is "The Cheesecake Factory" The Cheesecake Factory has been a destination for my family for years now, I used to have them take me here on my birthday. Now days though we seldom get the chance to go because of distance and parking and the nighttime craziness that is Waikiki in general, anywho lets break this down into categories again. Hostess/Front desk I'm giving this its own category in this review simply because of how much time you are likely to spend here. The wait times I've witnessed have been anywhere from 45 minutes to 3 hours depending on the time and day. If you really want to try and avoid the wait you need to come in the 3-5pm hours and even then you'll likely be handed a 20-50 minute wait anyway. The people at the front desk do their best to accommodate everyone but please, please keep in mind that these people get swamped all at once by people who speak a variety of languages, there are only 3 to 5 people at that desk for hundreds of people trying to check in, check out, validate parking ect. They will be sluggish occasionally but yelling at them about it will only make their day worse and the wait longer for everyone else so PLEASE SHOW UNDERSTANDING AND RESPECT while you are waiting so everyone can run through as quickly as possible. If you get to the Cheesecake Factory too late you might be faced with a line, this line will exit the restaurant and nearly hit the street, in my experience at this point your wait will likely be over an hour. They will occasionally run out of pagers too. One final thing is that due to how many people there are you can help the line a lot by only sending up one person from your party to wait in line, seriously, like you have no idea how much of a difference that will make with people trying to exit the restaurant with strollers and such. Interior and Cleanliness I tend to trust restaurants that allow you to see inside their kitchen, they aren't afraid of showing you what they are doing because they know they have nothing to hide. On the inside you have a very sophisticated feeling space, it's dimly lit with "marble" table tops and rich woods, very well maintained especially considering the amount of people through the space in any given hour. Service The service here is great, we only had one issue where our server very clearly and specifically asked if my father wanted his soup before or with the main courses and my father very clearly and specifically said he wanted it before hand. The server then said he would get it right away and left. We didn't get it until the main courses came at which point my father sent it back because it was too much food at once, which was a shame, that soup smelled really good. Food With the amount of food delivered to our table I only tried 3 items personally and I only remember the names of 2 of them. The Bacon-bacon Burger (Pictured) : Well cooked with a very nice toasted bun, crossed with bacon and served with the lettuce and such on the side so you can choose if you want it or not. It was spot on, solid 5 star dish The everything Pizza (Not Pictured): The dough on their Pizzas is really flavorful and the fresh ingredients pop. The meats had a smokey flavoring to it that was just amazing, complemented nicely by the cheese. Crab. . .something. . .crispy Won-tons (Pictured): Yeah, this is the one that I forgot the name for, but these are great. The crab is so creamy and the sauce works well to complete the taste. All in all due to the experiences we've had over the years I will give The Cheesecake Factory 5 stars despite the issue with the soup, my reason for this is because since we've been coming here that has been the only issue we've had.

Jan N.

Took my family for a nice dinner before my son ships out and we were not disappointed for the most part. My hubby had the special Mac Nut crusted Ono fish and the fish was pretty dry. Everyone else loved their choices. Service was amazing, quick and attentive. The only thing I hated was the wait...almost an hour but, I guess it's because it's a weekend and it's Waikiki..

Monica L.

Came here yesterday with the boyfriend for our anniversary. He's never been here before so I thought it would be nice. When we got there, there was not much people waiting in line to get a table like usual. Finding where to book our tables was so confusing. There is people everywhere and lines everywhere so how do you know which one to stand in? I ended up making eye contact with a girl and she helped me. The wait was still one hour...like usual. So we had to come back 40 minutes later for our buzzer thing. We walked around to the Apple Store and forever 21 just to look around while we wait. Then we stood outside...horrible experience. This couple decided to stop and smoke right in front of us. I have asthma...so it was rude! At 740, we went back and there was a line..so I stood for a little bit because I didn't know where to go...then I saw people going up to the same girl and getting their buzzers. So I went up there. The place is so cramped..people walking everywhere and bumping into you. It was really annoying. I hated how people came in groups just to order cheesecake. Can't you wait outside while your friend or your spouse gets the cheesecake? Our buzzer buzzed exactly 20 minutes which made an hour wait. So I went over to the girl again and pushed my way through the crowd. Gave her my buzzer and waited again to be seated. Maybe 10 minutes later, we got our seats...it was out in the HUMID air. Ugh...I hate it. The girl was nice, she gave us time to get situated and look at the menu. Got our waters and bread. The bread was cold..I like when it's warm, but oh well. I got the Chicken Di Pana and boyfriend got the Smokehouse BBQ burger. Our food came out together maybe 10 minutes later? Boyfriends burger came undercooked. He wanted medium but got medium rare. My chicken was good. Wish there was more sauce though...and more broccoli!! Overall the experience was good. Just be prepared for the wait...and the annoying people who don't know where to walk or stand.

Chanell W.

Me and my boyfriend decided to have a nice lunch and we xecided to go to the cheesecake factory. It was amazing! Service was amazing ! I think his name for christian a long hair blonde guy lol ask for him! He was very attentive ! Always filled uo our glass of water and check up on us. I love it the food was amazing we had calamaru and shared a meal i forgot what it was called but it was one of the most popular dish. And i was in love. And the cheesecake we had was a chocolate tuxedo cheesecake. So yummy

Lisa M.

Big portions! Great cheesecake! Long wait? Our family loves going here for dinner! We always go early so we don't have to endure the 30-45 minute typical wait for dinner. When I say early, I mean around 4:30-5pm. We love the buffalo blasts!!! Crunchy crispy spicy chicken goodness!! We love the Romano crusted parmesan chicken, shrimp with angel hair (love it!!!), chicken piccata- such a classic, chicken marsala, Caesar salad (small portion is huge!) and let's not forget the oh so perfect salmon salad! The cheesecake is Devine!!! We have had the key lime, Godiva, strawberry, Oreo, and these do not disappoint! The food is always spot on delicious. Always has been and that's one of the reasons why we keep coming back. That and the customer service is normally great.

Matt A.

Seating was quick for a busy Saturday summer. It's 5:30pm on a Saturday. We were told 20 minutes, but got buzzed in 10min. Waiter was friendly, loud and clear when he talked with us. He was very detailed on the menu which I appreciated. Complimentary bread came first. Three mini loaves two whole wheat, one sourdough. Warm and fresh. Nothing spectacular. We ordered the Baked Potato Soup, Potstickers and Kobe Steak Burger. Appetizers and Main dish arrived in a timely manner. The Potstickers were ok. They arrive swimming in the dipping sauce with garnish on top. Potstickers were likely steamed and then seared. The filling inside was generous, but wasn't flavorful. The filling was dry, but the sauce compensated. Baked Potato Soup was standard fare. Generous serving, but nothing that punches out the taste buds). We did need to ask that it be heated up. It came to us on the warm-borderline cold side. Kobe Burger was good. I ordered mine medium rare and my wife got a well done. Both were cooked to order. Burger was moist, but the taste was a little overpowered by the sautéed mushroom and onions. It also came with an aioli side which complimented it well. I'd give the burger a 3 out of 5 (McDonald's is a .5 out of 5 for comparison). Tip: low group numbers probably was the advantage of getting seated sooner than later. It was only me and the wife. Sum it all up. Service was excellent. Food was good. Need to return and try other menu items. I'll be back.

Lisa E.

The wait on a Sunday at 6 wasn't too bad, but trying to get to the hostess stand was like cattle being herded...seriously! Once we reached the hostess, they took our name and said about 20-30 minutes, not bad all things considering. They gave us the buzzer and we walked over to Forever 21. Huge store and was able to satisfy our wait for dinner. I ordered the salmon, steak, and asparagus, really yummy. My friend ordered one of the pasta dishes, the portion was huge! For apps we got the buffalo blasts and something else I can't quite remember. Not memorable means not great. Anyway, I avoid Waikiki like the plague, but I think a trip to Cheesecake Factory once in a while is worth the drive in.

Regine G.

I don't know why I keep on eating here if I know the service is going to be bad. Tip: only dine in if you have about 3 hours to spare. That's taking into account the wait time, the time for your food to get out, and time for your bill to come. Today, we waited about 10 minutes to be seated. We spent an hour waiting for our bread and appetizers to come. The wait took so long for our entrees to arrive that we weren't even hungry by the time it came. We had gift cards for cheesecake which forced us to order dessert. Same thing: waited long for dessert that we weren't able to take any more than 2 bites of it . Now I'm currently writing this review as I'm waiting for the bill to come. It's taking that long! Food: made the mistake of ordering the luau salad. I regret it. It was overdressed and super oily. I'm pretty sure a pasta would've had less calories than the salad I ordered. I should stick to my usual -- the Thai lettuce wraps. I hope Cheesecake Factory decides to build another location that's not in Waikiki. I think another location would serve for better service.

Jeannie G.

Cheesecake Factory never fails! #1 reason why we came here on a Friday after 5pm-we were missing the CF back on the mainland and despite it's tourist magnet location, we said what the heck-their food is worth it. Some tips: DINING for 2: Head straight for the BAR area. Self-serve seating! As soon as you see an empty table grab it and plop your behind down! There service is quite attentive and someone will catch your eye and drop some menus. I'd pass on the heavy wait at a regular table unless ur with a group-there are always ppl waitin swampin the entrance. AMBIANCE: Huh?! What did you say?! Yes! It's loud in there. Of course mainly bc of the volume and traffic of people. But who comes to Cheesecake Factory anyway to have a "quiet candlelight" dinner. The lighting is pretty dim though. Better have ur phone flashlight handy. DRINKS: Hubz ordered a Manhattan straight-up (for you hardcore drinkers, u know how tuff it tastes). Waiter was on top of his drinking game and new his liquor well. Was well made with Bourbon, Vermouth and all. Don't forget the cherry! I had some Tropical martini. Came straight up with a cute orchid flower in it-not cough syrup tasting at all. Thumbs up! FOOD: APPS: First off, they serve you warm yummy bread-and that brown loaf with the oats is bomb by itself! Try not to fill up on it even though it is bottomless. 1st up. Can't go wrong with there "Fried Mac-N-Cheese"! Comes in 4 tennis ball sized pieces, breaded outside toped with sauce, slice down the middle and watch the cheese ooze right out. Yah better dip that bread all up in der. Mmmm! MAIN: Tried there newest "Harvest Salad"-recommended by our waiter. Was divine! Refreshing-arugula was not heavy and too crunchy like how romaine lettuce could be. The edamame and pine nuts added texture. And the slices of parm cheese added juss a perfect amt of salt. Even took the rest home! This was a half portion! Hubz ordered the "Smokehouse Burger"-also recommended by our waiter. Size was not impressive, was cooked as asked, seasoned well, and the BBQ sauce was not too sweet. He enjoyed it! DESSERT: Sad to say, they no longer have one of my favs-"Pineapple Upside Down Cheesecake" so we shot to try another recommendation from our waiter and tried the "Tuxedo"-and I'm glad we did. It was chocolate goodness all over! The ganache, fudge, and mascarpone cheese-heaven! Also we ordered a classic, the "Strawberry" cheesecake, gotta love that graham cracker crust and large fresh strawberries. Mmm.. WRAP IT UP: Would we be back?! For sure, wouldn't make it a regular spot but CF has always delivered on their food. Always satisfied. One more note-their menus differ a bit fr mainland in that it doesn't have the mini plates/tapas at the front of the menu (addtl 2-3pgs) and a few other items but thats fine bc were in Hawaii and the special is not "Mahi Mahi" like it always was back in the mainland lol. Thanks CF for another great dining experience! Keep up the good work.

KC C.

Hit or miss... Depending on who is serving you, your experience is great or horrible. They don't take reservations so I recommend anybody who's coming here to put their name down and go shopping while they wait. Food portions are HUGE. Some say it's expensive, but to me, you may pay extra $s but your are getting three times bigger meal than the normal restaurants. I like it here overall... :)

Cathy T.

Wanted a steak. Got a steak. #winning! I had been craving a steak for a few days when a friend of mine suggested we grab lunch at Cheesecake factory. I figured the craving could just be put aside for a calorie bomb cheeseacke. But HOLD THE PHONE the menu here is so extensive that they actually have several steaks on it! omgomgomg! I decided on the grilled ribeye (rare) because I figured go big or go home. In order to be somewhat health-conscious I switched out french fries for steamed broccoli and was actually really happy that I did. I didn't need the carbs to make me feel full after putting away the entire steak and veggies. (Although I did eat the free bread that came to the table so I did have some carbs...) I dipped my broccoli into my steak juice for extra flavor because it's seriously just steamed (no seasoning even I think) I was so full that I didn't even get any cheesecake. Which made me happy (yay save money & my pants still fit) but sad (aww I love chessecake). Guess I'll just have to go back and get a slice some other time my omnivorous self isn't clamoring for red meat.

Hoku T.

I love the Lunch Hours! Why, you may be wondering...because I've never waited more than 3 minutes for a table! All the times I've eaten here have only been their opening hours and I like it that way. On my recent visit the Hostess took us to what I thought was 'the Dungeon'. I don't know why she thought that four women, three of which have poor eye sight, would be fine sitting in a round corner booth with barely any light. Sure some may think that dimming lights make for an 'Intimate Experience'...blah! Not here! It does not look classy to see ladies pulling out their phones to use the flashlight to read the menu! Even after asking the waitress if they could brighten up the lights in the corner or if they had any glasses that had an LED light, she sadly replied that the restaurant can't change the lights and no light reading glasses. For this lack of light set us 10min more into searching into 'The Cheesecake Factory Menu Book' for our Lunch. Appetizers to try: Crab & Artichoke Dip! Yes, everyone should try this dip that will not only make you moan because of the taste, but will feed four people very well! We attacked the toasted bread slices, which weren't that much, and the squaw & Italian bread with the crab and artichoke dip! Even after the toasted slices were eaten, we began asking for a second helping of warm bread to place the dip in between and have a nice crab sandwich - which I also recommend trying! Soup of the Day: when I ordered my Renee's lunch special (chicken and almond salad sandwich with a small baby green salad with blue cheese dressing and a bowl of soup); the soup which was called, "Spicy Mexican Chicken Soup with cheese and crispy tortilla strips". This is must try! The closest to this soup in taste is at Chili's - but this clearly out bests Chili's. After one spoonful and I ate the whole bowl of soup before I even touched my salad and sandwich! The soup was very tasty, the Spicy - meaning full of spices because it wasn't hot in rector scale but pipping hot in temperature. This soup can be eaten on a cool Fall evening on a porch staring out into the sunset! Yes, I would definitely go back just for the soup! Entrees to try that will make you content - Fish & Chips Factory Meatloaf Fettuccine Alfredo Renee's Lunch Special And of course the cheesecake! Though I'll let you decide which is your favorite! Though something I noticed and liked is that they have special cheesecakes for certain holidays. Way to celebrate Cheesecake Factory!!

Joe S.

We were seated at 11:15am and couldn't be better! Our waiter was JAY and his assistant was JENNY. Very nice, personable, professional, and friendly. I felt like a King and my wife a Queen. The meal was the Cobb Salad (lunch size), for my wife and I opted for the Fried Calamari (appetizer). We also had an Iced Black Tea and a Beer (on tap). The drinks came cold and frothy. The ambience was satisfactory; though not of their fault. There are just too many people walking and driving past the dining area that it becomes not a nice view, rather, a bother. When the meal arrived we were overwhelmed with the size of the portions. The "lunch size" Cobb Salad was enormous and the Calamari was large enough for four people!! It was delicious and prepared in both taste and presentation to an appealing fashion. We were very happy with the experience and it only got better... When it came time to order the famous Cheese Cake, we opted for the Vinilla Bean Cheese Cake and I will order the Low Carb Cheese Cake tomorrow (there are a few options available within this catagory). The CC we ordered was for takeaway and came ready to go. While we were waiting for the CC, I ordered the Espresso and it was, actually, better than that which can be found at Starbucks. When it was time to leave, we received our bill and wasn't taken aback by the charges. All included, it came to $43 and with tip, $53 out-the-door. You can't beat that for a Waikiki Beach & famous restaurant for lunch. They earned 5-Stars.

Addie L.

The Cheesecake Factory is an American icon/classic that doesn't really need much explaining. Expect mountains of food, be ready to take a doggy bag to take home and reasonable prices. They have an expansive menu that someone can find something they would like. Few tips: - If you plan to go for dinner, expect a wait for 30 minutes plus if you come past 5:00PM. - A better idea is for brunch/lunch, you can walk right in. - Parking is validated - A good idea to take your out of town guests, if they are picky and don't want to venture out or not ready for local food.

Sungjin S.

I've been to many Cheesecake Factories and I have been to the waikiki one several times. We were in the area and decided to stop by for lunch. Atmosphere: Standard cheesecake factory decor. Many booths and plenty of seating. I don't know how they handle all the customers but they do a great job. Service: Our waitress was top notch. Very friendly and always available. No issues with our orders. Food: The menu is humongous! It's like the restaurant, but I just don't know how they manage to produce good quality and fresh food in such short time with the menu as large as it is. They really are a factory. I ordered the buffalo wings, caesar salad and pesto chicken pizza. I enjoyed my entire meal and everyone else at the table was also very happy. Intangibles: I typically don't care for chain restaurants but when they do such a good job like this Cheesecake factory I can't help but like it. I would recommend going here to anyone who is looking for consistent good food.

Nani G.

There are days when I really want to eat here then I arrive at the mad house. People are crazy enough to push and shove to beat you to the door let alone through it. To say it is filled with tourists is an understatement. People shoving just to check out the cheesecake slices in the case. My wait time was only 10 minutes which is miraculous considering it was dinnertime. They took me back to the back of the restaurant where the next person can hear you thoughts so I asked to be sat somewhere else because I wanted a booth not a table. They accommodated me in less than 5 minutes. They get a big thumbs up for that. I had the chicken buffalo blasts and they were good. They came out hot and I could only eat a couple. My main dish was delicious. I had the Chicken Madeira. The food is pretty consistent here. I enjoyed every bite. I ordered a slice of cheesecake, but I'm still disappointed that they haven't brought back the one that tastes like a mounds bar. It was amazing and always drew me back here. Today I tries Adams whatever and it was okay. I definitely haven't found a suitable replacement. Maybe one day though.

Roxanne Lynn T.

The wait here is usually long but this review is based on the recent occasion that I experienced. We went about 1 p.m. and was seated within 10 minutes and since it was only 2 of us, I figured that's why we got seated fast. We were seated all the way in the back by open windows which was pretty neat since I haven't sat there before. It was such a nice breeze from outside. Instead of ordering main dishes, we decided to just order from the appetizers. We got french fries, firecracker salmon and spicy ahi rolls. They were all pretty filling and good. Although it was pretty busy that day, the service was good. They have one of the best cheesecakes are definitely known for them hence the name of their restaurant. One of my favorites is the strawberry cheesecake.

Ashley L.

I'm not a tourist, nor am I impressed by fancy schmancy seating or good-looking waiters... But I love this place! They're in the heart of Waikiki and they still manage to offer decent prices. Everytime I go I get the mac & cheese burger with sweet potato fries! I mean how much better can a burger topped with a fried mac and cheese ball get? The answer? So so so much better...with a generous drizzle of cheddar cheese sauce smeared all over the patty. I am done. Just done.

Jackie C.

I always love coming to the Cheesecake Factory. Even though we always have to wait, the wait this time was good with us because it was shorter than we imagined and they took us in earlier than we thought. They told us 40min (party of 2 at 6:30pm) and we got in within 30 minutes. Our waiter was super friendly and was probably one of the best waiters we've had. My boyfriend always drinks his water so fast, but our waiter was always there to refill it, so he never ran out of water. ( That was literally a first because he always runs out of water and has to wait long or ask for more water) idk our waiters name but it was a cute guy & we sat by the bar. The food was really good as always. We got the Chinese chicken salad and Louisiana chicken bow tie pasta. The cheesecake is outstanding and everyone should come here! I love the Cheesecake Factory.

Randall S.

I admit it...I'm a closet cheesecake addict and for years tend to grade restaurants on how good their cheesecake is. But to go to a restaurant actually named after my favorite dessert??? I must've died and gone to Heaven! What's even better is this is a chain! So I've been to The Cheesecake Factory Restaurants in Seattle and LA but Hawaii's is the best! (Not to mention the World's Busiest Cheesecake Factory.) Okay, so what's the bad news? First, they don't take reservations so it's first come, first serve so you could end up waiting 1- 2 hours before getting seated and it's in Waikiki where parking is a bear. The good news is they have kick-butt cheesecake! Oops, need to get back on track... Situated in the Royal Hawaiian Shopping Center, you can park in their parking structure so bad news #2 is no longer a problem. As for the seating, try to go for an early dinner or perhaps lunch when the crowds aren't too bad. Weekdays are better than weekends for getting tables. The larger your party is (i.e. more than 4 people), the better an idea it is to go off-schedule. But once you're seated, be prepared to have your brain explode! They have an extensive menu offering food for all palates from the simple (burgers on a bun) to more sophisticated dishes (fresh catch of the day like opakapaka). So it's not possible to not have something that someone doesn't want. The fresh bread appetizers is a nice thing to munch on while waiting for your food. Once it comes, I hope you're hungry because these folks provide industrial size servings. It's a major accomplishment if you can eat all your food without having to take home the leftovers. But you may want to do that. Why? Because you'll have no space for the 5 billion different cheesecake dishes they offer! Just like their meals, they have peanut butter flavored cheesecake to chocolate cheesecake to just regular cheesecake. They've taken the humble cheesecake to a whole new level. Fortunately all is not lost and if you don't have any space, you can always order the cheesecake to be packed to take home. The servers are always excellent and food and used dishes appear and disappear like magic. It's not easy to get to the restaurant but I promise is well worth the effort. Bon Appetit!

Sheila K.

Can't beat the selection of food items at this place. So glad we have one on the island. Everything I've eaten from this menu has tasted great. Chicken madeira, hibachi steak, kale salad, avocado egg rolls, pizza: all YUM. Cheesecake even more delicious, if that is even possible. I'm especially impressed with the service. Went here recently for a friend's birthday, and our server was incredibly patient with our large party.

Aldo C.

Came here for dinner. Be prepared to wait 1 hour for outside sitting. Waitress was great! I'd be coming here again

Jaushlyn M.

There was food and debris on my seat, so I used my hand to clear it off. On the first swipe, a shard of glass got caught in my middle finger. My blood loss (some got on the table, my fork, and seat) was only worth a free dessert ($8.50)...REALLY?! I thought my pain and suffering would've been worth more than that!!! Come on #cheesecakefactory you can do better than that. Don't worry, I'll be making sure everyone knows what happened until I feel like enough has been done to correct the situation.

Vikéndios N.

Sigh. Here comes the truth. After years of eating at TCF, I'm beginning to realize that while they make A LOT of food, and give enormous amounts, it's also not the best tasting. ATMOSPHERE: Busy and noisy. This is the highest-grossing CF in the USA. Seating capacity is big. There's 2 outdoor lanais, big bar, and bakery counter. FOOD: Caesar Salad - The appetizer portion was huge and big enough for two, comfortably for three to share. Pretty to look at, but had the most tasteless dressing ever. Avoid. Fried Mac & Cheese - Anything deep fried is awesome right? Big breaded balls of mac & cheese over a marinara sauce. This is an app but is huge! Make sure you can share or devour a lot. Ahi Carpaccio - Super thin ahi with a wasabi pesto drizzle (couldn't taste the wasabi which is awesome to me,) sliced avocado and a togarashi aioli for dipping. Taste was great but the thin slices results in a plate looking like a fish autopsy after trying to pick out your portion. Shrimp & Chicken Gumbo - This is my one and only favorite dish here. Chicken, shrimp, andouille & veggies in a flavorful & spicy broth over rice. Chicken Marsala - The chicken was tender and the mushrooms plentiful, but the sauce is way too sweet for me. It comes with bow tie pasta. I once substituted the bow ties for linguine - boy was that a big mistake. They put nearly 1/2 pound of pasta on the plate with the same minuscule amount of sauce on the normal dish. Chicken Madeira - This dish is better than the marsala IMO because it has more depth than the overly sweet marsala. Comes with mashed potatoes. Pasta Carbonara - The ratio of spaghettini pasta to sauce was 70% pasta, 30% sauce which resulted in a very bland dish. Cajun Jambalaya Pasta - The linguine was al dente and the chicken and shrimp plentiful, but overall very underwhelming. CPK does a way better version. Salisbury Steak - Great flavor with a nice crunchy exterior. Mashed potatoes were okay but could've used some flavor (or a more generous amount of gravy.) To my local peeps, it's a hamburger steak but formed into the shape of a steak instead of round patties. Bistro Shrimp Pasta - I had high hopes for this 1,900 calorie dish. What a disappointment! The breading of the shrimp had the consistency of breakfast potatoes, and fell off the shrimp in chunks. The shrimp had no flavor. Not being not a fan of arugula, I couldn't taste them, thankfully. The pasta was cooked perfectly al dente, and that was the only highlight. DESSERT: Red Velvet Cheesecake - It looks awesome in the pic, but I didn't care for the taste of cheesecake together with red velvet cake. I prefer them separate. Strawberry Shortcake - Not too sweet which is great. Banana Cream Cheesecake - Bananas + cheesecake = OMG. Strawberry Cheesecake - Same as the banana verdict. Original Cheesecake - My boring favorite! Super light and creamy. Unbelievable! SERVICE: They do not take reservations. Be prepared to wait up to 2 hours on weekend nights. The staff are friendly, even in the most hectic of environments. OVERALL: Generous portions, not the best tasting food, weak pasta dishes, but they do have the best cheesecakes around.

Rupa S.

One hour wait? Don't care! No reservations? Who cares. It's worth it to come here YES I'm reviewing the Cheesecake Factory - a chain restaurant. Yes, we are here multiple times on vacation. As t swift says haters gonna hate- I don't care the fold here is good, the portions are good! Lunch is more bang for your buck. Dinner is amazing. The wait is LONG but give in your name to get a buzzer- they give you a estimated wait time- go shopping and come back in time to be called so the buzzer works! Good for vegetarians and non vegetarians! My family lives the Cheesecake Factory - we don't have any in Canada. In Waikiki- the Cheesecake Factory has a Hawaiian flare - with the servers all in cool shirts. The macadamian crusted Hawaiian fish is sooo good. As are other items, including the avocado egg roll, crab wontons and so on. The free bread is good- I don't care qhTs in it. Dessert is good - or save room and get some shaved ice at the stand outside!!

Doris B.

3.5 to be exact. Kamaainas but first time at the Cheesecake Factory. Pass this place many times & the long lines scared this local girl away. but hubby wanted to try it so we got into the long line & reached the check in counter at 7:45pm. we were informed that approximate wait time was 1hr 25 minutes. they didn't have those buzzer things (all gone!) so we were told to return at 8:30pm. returned at 8:30pm & was given one, then to be told that I had 45 more minutes of wait time. on a regular day I would be like, screw that, but I was feeling good so OK. we got buzzed in at 9:15pm & got seated in front of the 2 guy band. songs were OK but personally, they need to jam it up a bit. it was too mellow for a Saturday night. we ordered the bistro shrimp scampi, harvest chicken salad, crispy crab wontons. complimentary bread while u wait. the food was very tasty. huge portion so hubby & I shared. service was great, our waitress was nice & attentive although she took awhile to come back around, but we didn't mind. my ONLY complaint... not the wait because I knew after reading the Yelp reviews that we were gonna wait.. my complaint was our B52 shots. It wasn't one. when we got it, I knew the bartender had it wrong because it was COLD. this drink comes in room temperature. it consists of grand marnier, baileys, Kahlua... prepared in that order. I don't know wtf he put in there, it had some type of green chopped something. hubby drank his & almost barffed. I told my waitress of my disappointment. some minutes later the manager came & I told her the shot was made incorrectly & I don't want to pay for it. she apologized & said of course not I won't pay for it. when the bill came in... of course not I did not pay for my shot that I refused to drink, but I was charged for hubby's one. OK I'll pay... but from the bill I knew what the bartender did not put in the shot: grand marnier. for a big & national restaurant, it was very disappointing that their bartendar(s) are not familiar with drinks. lesson learned: I wont order any special drinks not on the menu. other than that. good food experience!

Lena P.

Seems strange to give The Cheesecake Factory in Hawaii of all places 5 stars but it totally deserves every star we're giving! We had the Herb Crusted Salmon with Mash Potatoes and Asparagus from the lunch menu and Carolina's BBQ Pulled Pork Sandwich. The salmon was fresh and cooked perfectly with delicious dressings. The sandwich/burger was absolutely YUM! The pulled pork was juicy and divine. Servings are huge so come hungry! Service was also great (as is in most Hawaiian restaurants & shops). Will definitely return!

Tanya E.

We went for dinner last night. We've been here before so we expected the 1hr and 20mins wait. We went shopping to make the time pass faster. Our table buzzer went off right on schd. We were sat and greeted. However, it was very busy like always so it took sometime for our server to get to us. When he did we placed all of our orders with him. I found that it's just faster to pre-pick what I want ahead of time. Drinks came out slowly, but they were both delicious. The house bread, sour dough and oat whole wheat, was warm and yummy as always. We shared the shrimp summer rolls and the hot beef dipping sandwich. Both were very good as well and worth the wait. We planned to have cheesecake at the end however the blueberry one we wanted was not in season. Which turned out to be a good thing because we were stuffed and going home with leftovers. I thought that the restaurant was a little too dark, but that is just my opinion. We'll be back, the food is alleys great when I go!

Mo W.

Food and drinks were great! Our waiter Harvi was really nice-very talkative. Celebrated my daughter's 21st birthday! She had her first Passion Fruit Mojito there...yummmm

Melissa L.

Only positive thing about our experience was the wait. I think any "local" that decided to battle the crowds to eat here already knows how painstakingly long the wait can be. On different occasions I've waited 30mins to 1hr 45mins -_- (sickening, i know). This day we waited only 10mins so I was extremely happy when we got in without much effort. Our server though, he needs to find another job. Without going into a novel, we waited 10mins before he took our drink order or even acknowledged us.. and the only reason I think he finally noticed us was because another party got sat right next to us. So while we were waiting for what seemed like forever, the newer table got to put in their drink order almost instantly. We ordered appetizers and our food at the same time. Our appetizer came out so damn late that it showed up the same time the table next to us got their entrée. Oh and our entrée finally came out when all the tables around us finished eating lol. Flagged down our waiter for another drink, doucheboy never brought it. Not gonna say i'll never come back bc that's a lie but, i'll probably just get Cheesecake to go.

Diana P.

I hate chain restaurants but hubby picked it as he was tired of Asian food. Sat outside and people watched which is great fun. Food is the usual cheesecake factory food. A bible for a menu and huge portions. Two appetizers of avocado egg rolls and sweet tamale cakes. Lettuce cups for me. Service was great. Local girl asked where we were from and chatted with us for a bit. Go early before 530 or wait in line for 45 minutes or more.

Amire' P.

Like any typical Cheesecake Factory. We were craving some food and this was the closest to something at home. It's very packed with tourists, esp on Sunday's because of their brunch. It has a variety of food for vegetarians, meat eaters and gluten free people. Service is good but at times slow due to the waiters taking care of so many people.

Crystal M.

Here's the thing... No one comes to Hawaii to eat at The Cheesecake Factory. Seems silly, right? But when you have a diversity of food palates and everyone is hungry, and you are tired of trying to please everyone, it makes sense. We only had a ten minute wait and then we were whisked to a table. Our server knew we were starved and moved at cheetah like speed to take our drink and meal orders. If you've ever been to the Cheesecake Factory, you know what the food is like but they found a way to make it special. One of our guests had to step out for a call, so our server, Cory, put his plate away to ensure his food stayed warm. When the guest returned, he even brought fresh rice. More on Cory... This guy was a real class act. He gave us the exact amount of attention we needed, was friendly and professional, and had both a sense of urgency and patience. I know you shouldn't visit "chains" when you are on vacation, but if you need an easy crowd pleaser, I highly recommend it.

Aaron Koichi C.

All I have to say was the food was bomb!!!!!! Never disappointed with the food and service except for this night. Still receiving a 4 star though. Waiter was sort of moody and she needed to go home! Food tasted great and the runners worked really hard. Ambiance is really dark and we need our phone lights to read the menu. After waiting for 2hours to just be seated, the food was worth it.

Ajeet K.

Really crowded, thanks to prime location but dinner started with really arrogant waiter. No basic courtesy and looks like he is forced to do his job. Disgusting thats all I can say. Really pissed off and what shameful ending of an awesome day.

OC B.

I've always been a fan of Cheesecake Factory. Food is always consistently good and portions are huge. If I have to complain, it would be to decrease the menu items as it is a bit overwhelming. We came here on a Sunday night, not expecting a crowd. Boy were we wrong. The line was out the door and it was a 90 minute wait. To place a takeout order it was 45 minutes. Obviously, other people are as fond of this restaurant as we are. Overall, the experience was as good as any other Cheesecake Factory. While waiting my wife and I couldn't remember a time that we waited 90+ minutes for a table. But we did here because we were on vacation and had nowhere else to be. If back home, I doubt we would have done the same.

Megan S.

We arrived in Waikiki late and I was starving as LAX has no GF options. I didn't even care what I ate, just wanted food in my belly. I ordered a burger and fries (yay for gf buns). M ordered some pasta dish and pot-stickers. All of it was phenomenal. The server was great Our last day we decided to stop again. The server was horrendous. He was lost, screwing up everyone's orders around us. We waited 20 minutes for our avocado and crab app. I ended up ordering the burger again. I never did get any ranch. Finally I just asked for the bill because we had been there for 2 hours for a LUNCH.

Belinda A.

So I order a pasta with no sausage only shrimp but instead the waitress punch in only sausage so after 20 minutes waiting for the food to arrived I was sent back and everyone is eating but me. Nice!!!

Sheylei B.

Located at the end of Royal Hawaiian Shopping Center, please come prepared if you plan on eating there for dinner. Your wait time will be about 45mins-1 hour. But it's always worth it here (in my opinion). Because I have been craving for their food I decided to take the other half there for dinner last night after I get off of work. So I had a brilliant idea (since I work in the mall) to walk over before my shift ends and put our names in, and still have time to run over to H&M to check out their sale. And let me tell you, it was the greatest idea ever!!!! By the time we did our shopping, I checked in with the hostess to see how much longer and she responded "10 mins" in about 2 mins our buzzer went off and we waited to be seated. Ivan B. was our server, and he was great. Although service was a little behind, it's expected because this place is ALWAYS crazy packed during dinner time till pass closing time. The other half and I had already planned ahead before even being seated, we already knew what we wanted. But he wanted to take another look at the menu and see if there was anything else that sounded appetizing. But we had our minds set to what we wanted. As soon as Ivan approached our table and introduced himself, we mentioned to him that we were ready to order. Starters: Buffalo Blasts Me: Chicken Salad Sandwich w/salad and house dressing Him: Steak Diane and Shrimp Scampi Combo and waters w/lemon :) Again, our orders did take sometime, because it is busy. In the mean time he did drop off our waters along with some fresh house bread (honey wheat brown bread and sourdough) and butter. They also had live music with was great. I wish had taken pics of our dish, but the lighting wasn't so great :( We didn't end the night with cheesecake because we were so stuffed. Overall food is always great there. I always order the same thing when I eat there. Buffalo blasts are a must try :)

Christa B.

Oh gosh, this place is so not worth the wait! I made the decision to come here because I remembered that it was always good and of course the desserts never disappointed. I made a bad choice based on what I'm used to at the Cheesecake factories back on the east coast. We fortunately got sat within twenty minutes (although we were quoted only five). For one, there's a bit of a difference in the menu items available here so they didn't have some things I was looking forward to. Secondly, the food took what seemed to be forever! At least 40 minutes! Yes, the manager, came over to apologize, but did not offer to make it right. (I think she was a manager. She didn't really introduce herself or explain who she was.) Finally when the food did come out, it wasn't that good. My server did swap out my overly cooked chicken littles and dry, hard mashed potatoes for something else when she saw the disdain on my face. I opted for the chicken and biscuits which was an improvement from the aforementioned, but that took another twenty minutes. Again, the so assumed manager apologized, but made no compensations. I would have ordered dessert, but my bottom was already sore from sitting for so long and I was so ready to get out if there at that point. I won't be back and I'll recommend somewhere else to dine for visitors and friends.

Elisa G.

First time at Cheesecake Factory. I was surprised by the wait and the volume of people wanting to eat there. Most of the crowd appeared to be tourists. Was seated after 30mins. Server was lovely. Cocktails were very large and tasty. Order chicken blaster appetiser and it was HUGE. Such a large serve shared between 2 of us we were incredibly full before mains. Mains were Americana burger and crispy fish tacos. Burger was delicious. Tacos were average. Was so full that hardly ate half the main meal. Ordered "outrageous" cheesecake to go. Was delicious.

Mar M.

I was there and I ordered pasta and the pasta was awful soooo terrible that I cant describe it.....my meal was enough for two more people.....the cheesecake are terrible.....whats wrong with you....? I know german cheesecakes and I know Italian pasta....why you cant do it like other restaurants.....or is your philosophy quantitate is better as quality??? Never ever......dont waste your time guys...

Alizabeth H.

My number one place to eat! Love the Godiva cheese cake. I come in to Waikiki just to get my cheese cake fix from here. You can park by the Sheraton public parking and get validated at the restaurant. It's a nice walk from the parking to the restaurant through royal Hawaiian shopping center. I love the food. Can't get enough! The wait is super long. Every night the wait is long. Saturdays are the busiest time and you will wait 1.5 hours before being seated. Its crazy.

Elizabeth D.

Located by Royal Hawaiian shopping center in Waikiki. You already know because of the location, this place is supah packed! Tourists pack this place as well as locals. If you don't mind waiting for 1 hour and a half and have patience like a saint then do come and join the chaos. The decor is like an old nostalgic museum and oh soooo dark. We had to look at our menu with our cell phone. Staff is nice as can be, given their working condition. Atmosphere is oh so hectic and crazy. Not at all relaxing. Not at all surprised, it's Waikiki. After waiting for soooo long for a table, we finally got buzzed and was so famished, we couldn't wait to eat. Our tables was near vents and it was soooo cold, brrrrr. It was so cold it was miserable. Dare not to ask for another table because didn't want to wait another 2 hours. We were served bread that was soo hard and stale but ate it anyway because we were so hungry. We did let the server know it was hard and stale and she did bring us out another set of bread. The second one was very soft and not at all stale, but we were already full from the first set of bread. Soup of the day was potato soup and boy it was good. I don't know if it was we were famished or not but it looked and tasted very good. 5 stars. Shrimp thai rolls was very tasy and good, there was 2 sauces, peanut and a sweeter sauce and they both complimented shrimp roll very well. Teriyaki steak was a bit to sweet, not your authentic teriyaki, it was just ok. It was so busy I didn't realize they forgot the asparagus tempura that comes wiith the teriyaki dish. It was chaos and I just wanted to get out of there. Combination steak diane and salmon was average and nothing out of the ordinary. Combination steak diane and shrimp was tasy and generic. Salad was just ok. The best part was the chocolate cheescake. 5 stars. The wait here was crazy insane but what to expect in Waikiki. The the food is just ok and not worth going through the chaos and long lines. Probably will return but not anytime soon, I need to get my energy together before i go again.

Dabushman D.

Here we go again. The voices in my head are conflicted in what to say. (Welcome to my world.) Yes, like many of the previous reviews I had been to numerous Cheesecake Factory outlets . ( Redondo Beach;Pasadena ;Beverly Hills) It is however unfair to make comparisons , you see this is Hawaii where you should leave your expectations at the airport counter and just have a good time and enjoy where you are ,paradise it's not too hard .. I have been doing it for 10 years That's how long we have been coming here. ( some voices have come and gone but,needless to say they are still multiple) Yes, there will be a wait,after all this is the busiest restaurant in ALL of Hawaii . Stop whining about it . It's either you want to be here or you don't . Stop complaining about the wait,come when they open the wait will be minimal.(see how easy the remedy to your conundrum was.) There's got to be more to your lives than to leave miserable & frankly mean spirited reviews for this place,consider this facts. Over 100+ employees at a given shift ; 2000+ meals a day served those are staggering numbers for any restaurant operations . Yet , selfish as we all are we want perfection , our excuse is that we are customers & we are paying for it .... That's not an excuse to be rude & belligerent to other humans. Yes, that was you we are talking about. So let it go already . Here's the scoop . We have had excellent service to mediocre service. We have had superb food to meh food. But , we keep coming back !!! Why you may ask? We think the Cheesecake Factory is just like us ... With multiple personalities . There will be good days and they will be bad days. It does not matter what Rx you have been ingesting...in the end it will always be that....multiple personalities. Just accept it . As they say acceptance is the hardest pill to swallow . ALOHA

Randall H.

Gotta love the steaks! What's not to love about the Cheesecake Factory. The place has awesome music and food that makes you happy. As a chef I know good food & the food here are good as it gets.

Zackary K.

The best part of this place is the cheesecake. Everything else is mediocre to poor from service to food. It took almost 15 minutes after sitting down for them to take our drink order. We saw our waitress about 4 times, once to take our order, once to bring our drinks, refill, and bring our bill. She was out busy texting on her phone. Then when the food came out, everything came out all around the same time, drinks, appetizers, entrees. I ordered the chorizo and avocado omelet with fried potatoes. Omelet was bland and the chorizo looked like mashed up and oily. Potatoes looked deep fried and was way too oily. So if you come for anything, come for the cheesecake or drinks at the bar.

Nicole K.

Been to Honolulu a few times and every time I come, I have to eat at Cheesecake Factory.. portions are huge for the price, I always bring leftovers back to the hotel! There server Joe is amazing!! He made us feel so comfortable and he spoke to us not as if we were "another customer" but as if we were real ohana and he treated us amazingly being very kind in a sincere way!

Fredeelyn F.

This is my go to place when I want a great meal. You know the food is good when no one minds an hour plus wait. I've been going to this Cheesecake Factory since it open and I've really never been disappointed. Everything is good from drinks to desserts ... my favorite is their Passion Fruit Mohito, firecracker salmon appetizer and any of their chocolate cheesecakes. The entrees are huge btw, you're going to end up taking leftovers home unless you share. The last time I went there, my Chicken Bellagio was REALLY salty. They took it back but said their basil sauce is usually salty. But I thought it was too much. An otherwise yummy meal made totally inedible. I ended up just sharing my friend's entree. The Chocolate Tuxedo Cheesecake made up for everything.

Taryn L.

This is one of my favorite restaurants on the island. My love for the Cheesecake Factory shows every time I brave the Waikiki crowds and the hour wait for a table just to get one of their pasta dishes. While this restaurant is known for their namesake (and their cheesecake is good), I ALWAYS come back for the Pasta da Vinci. It's penne pasta in a delicious (and addicting) wine sauce with chicken, mushrooms and onions. The waiter normally will freshly grate/shred cheese on top of the pasta. There is just something about that pasta sauce that calls to me; it's slightly sweet and not too rich. I've never found any entree like it. When you're at the Cheesecake Factory, you always have to save room for dessert. They have a multitude of flavors of cheesecake, plus other types if desserts too. I usually get the vanilla bean cheesecake - it's surprisingly light for a cheesecake. The flavor isn't overpowering or overly sweet. I've also had their lemon raspberry cream, peppermint (seasonal), white chocolate raspberry truffle, and the white chocolate caramel macadamia nut cheesecake slices. No matter which ones I've tried, the vanilla bean still takes the number one spot for me (okay...that peppermint cheesecake for the holiday season is a close second - if only they had it year-round!). Also, keep in mind, that with all cheesecake slices, they give these huge dollops of whipped cream. Just delicious! (I try not to think of calories when I eat here) The food and the cheesecakes are amazing here and their bread is just as fantastic. At other restaurants, I normally don't eat the bread so I have room for appetizers, the entree, and dessert, but here, I skip apps and I eat the bread. If I didn't love that pasta so much, I'd consider eating just the bread for my meal. It's that good. Plus, it is complimentary. Tips: - When you come here, expect at least a 45 minute wait to be seated - get your parking validated - always save room for dessert :)

Lisa B.

This place is on the strip, right down the street from Waikiki beach. While it is huge, don't think you won't have a long wait if you go for dinner! My suggestion...go about an hour to an hour and a half before you want to eat and put your name on the list. They'll give you a buzzer and then do some shopping - but don't go too far! The menu is huge - over 200 options so they say. To be honest, they could probably cut down the prices a bit if they didn't serve such huge portions. The portion sizes are huge that you essentially get 2 dinners for the price of one. Service is good, and the food is quite tasty. Yummy smoothies and of course, dessert! Nice patio too - if you get out there!

Peter P.

This place is average. The decor is nice but quite frankly, it's ridiculous when you have to wait an hour to be seated....At any given time lol The food was average, but I will admit the server was excellent. Very attentive and always making sure we were ok. For the service and atmosphere it gets a 5, the food is a 1. Large portions with little flavour

Stephanie A.

Oh lordy, this place is RIDICULOUSLY packed come dinner time. I believe there is even a wait to actually put your name down to wait for a table! But what can I say, its Cheesecake Factory which is always good in my book. I honestly don't understand why tourists would come here when they can eat at any of these local seafood and steak restaurants but hey, that's their choice. Since I'm moving off island I'll just go ahead and share my secret: Eat at the bar. The bar and the table tops around the bar are all open seating. We always get lucky and find someone paying their bill, grabbing their leftover bags and getting ready to walk out and then we snag the table in less than 10 minutes. I wouldn't eat here otherwise. The wait is just so damn long! Then we order a slice of cheesecake to go and enjoy that at home in our PJ's watching a movie. Onto the food - my favorite dish is the Chicken Castoletta. Its perfection, I don't know how to describe it. My husband got me hooked on it awhile back and we usually get that when we come.

Michael Q.

Jen is a delightful server! From beginning to end Jen was really attentive and helpful, and she suggested all the right dishes to order! We ordered the Thai chicken wrap for appetizer and the ono fish specials plus strawberry daiquiris! Everything was so delicious! Jen always made sure that our drinks were refilled and the food was to our liking! She really made our experience at the cheesecake factory outstanding!

Laura R.

I go here often because I can't resist the Pasta Davinci but the service can be so terrible that it is almost not worth it. Sometimes the food can be awful also but I don't care. I will keep going back because I am addicted. Flat out addicted.

Rachael R.

My friends & I dined here last night for my bday dinner! Even though we waited over an hour to be seated, we ended up with the most phenomenal waiter! Tyler is the bomb.com ! I will be returning & will definitely request to sit in his area.

mona l.

The cheesecake here is just awful!!! No better than a vomit! And he guy who sells the cakes is so obnoxious Hey where is a good costumer service?There is no good bakery in Honolulu. I guess people do not care anymore.

Hoon L.

Enjoyed a nice birthday dinner for my 8 year old. Food came out perfectly. One of the best Cobb Salad I've had in years. Great portions at a reasonable price. Very extensive menu with lots of choices. Of course many of them are at the $20+ per person price range. That's without even ordering a drink. Then again, You are in the heart of Waikiki. If you can go before the normal dinner rush, the wait isn't bad. Otherwise, expect a 30 minute to 1 hour wait! Try to make room for the desserts...

Case S.

After a long (long) wait, once we got in, we had a really pleasant experience. I don't like how dark it is inside, but that's just me. Our server was great, the food comes in huge portions, and the various flavors of cheesecake make it even more fun (even though I feel like the prices were quite high for one slice of cheesecake). All in all, minus the long wait and the overly dimmed lights, it was pretty good.

Julie-May L.

After an unfortunate mishap with a reservation made at another fine-dining restaurant, Cheesecake Factory saves the day on a Friday night!!! My boyfriend and I were seated in two minutes, once checking in. Our waitress was excellent! She was very helpful and polite. And most of all the food and overall service was on point and fast!! So as they say, "if it's meant to be, it will be." We were glad to have not eaten at the fine-dining restaurant (Hy's) as originally planned. We left the Cheesecake Factory feeling very full and very happy!

Kea K.

Love love love their food if you haven't been here its a must! but the only reason I give it a 4 star was because some of the staff needs a attitude adjustment!!! they can be rude.

Terry C.

Ask for sassy Jessica for your server! She is awesome!!!!! Best server ever . Very attentive. Ask for clucker. They will know who you mean. Oh, the food and drinks were great too!

Charmaine H.

Thoroughly enjoyed the company and staff were really friendly. Would appreciate more gluten-free options though. Remember to make room for cheesecake as good serves are bigger than life!!!! Take-away boxes for food leftovers are handy though. I love that cheesecake take away orders are easy to do......expect to try more slices next time I fly in from Australia. The TV sitcom, Big Bang Theory does not portray how truly busy this place can get over the festive season!!!!

Gen M.

Love their pasta, love the red velvet cheesecake and the location. Only thing is wait times can vary depending on the time and day you decide to visit, because of the popularity of the location wait time can be very long.

Gracie T.

Slow and not worth the wait. An hour and a half of waiting and they put a family of 5 in a small ass both after assigning us to a wrong both first. Never had a problem before. Come before 5 if you want to enjoy your meal and not wait for nothing.

Kaitlyn F.

Not sure why this place is ALWAYS so crowded. Like how does it get the hype? The lines are ridiculously long. The food is decent, but overpriced. The redeeming factor is definitely the complimentary bread. SO WARM, CRISPY, AND DELICIOUS! I just can't stop eating it. The Oreo Dream Cheesecake is also to die for. Those two factors get this place three stars.

Jacob H.

This place is so full of tourist it's always slow and wait time is horrible. The food is obviously amazing and the cheesecake is top notch. We come by just to grab a slice.

Kristine R.

This is the only Cheesecake Factory on the island so when I am craving their cheesecake, I have to go out of my way and go to Waikiki, which I try to never do. Came here on a Saturday night around 5pm... Never again! The hostess said the wait time would be 45 minutes for a table for 2 and we waited almost 2 hours. They have good food and I LOVE their cheesecake, but the wait time is not worth it unless you don't mind the wait. I had a gift card there so I used it all up the next day and just got takeout which was faster. It's so crazy busy here that the service is not that great but how can you blame them! It's a zoo here on the weekends! I always get the Fettuccine Alfredo with grilled chicken, broccoli and portobello mushrooms and I never finish it because the portions are huge! I think my new favorite dish here is their tempura fish tacos. Oh. My. Gosh. To die for!!! Great to eat during happy hour. And their cheesecakes speak for themselves so I don't have to say too much about that. Also, they validate parking for the Royal Hawaiian Shopping center parking garage for up to 2 hours. Still had to pay though because I was waiting for a table for 2 hours :( boo.

Christine E.

Whyyyyy, why don't you make another Cheesecake Factory somewhere else on the island? Dont get me wrong, I love the fact that my 2 hour wait for the Cheesecake Factory gives me a good excuse to shop - "well, we have to kill 2 hours anyway, i might as well go to the new 2 story Victoria's Secret store. you know, just to look...:)" but I really wish I could skip the wait and go straight to the overindulgence. There are many things I love about the Cheesecake Factory: 1) The brown bread. It's sweet, and when you put butter all over it, it's delicioussss. Skip the sour dough though. 2) The cocktails. Give me a frosty Georgia Peach - peachy slushy awesomeness swirled with raspberry - and i'm in heaven! 3) The food. OMG they give SOOOOOOOOOOO much! and it's GOOOOD. I know there's a thousand things on the menu, but I hardly deviate. It's either I want pasta - in which case I get the Farfalle with Chicken and Sundried tomatoes (creamy and delicious), or I want Food-Food - in which case I get the Chicken Madeira (Mashed potatoess!!!), or I want a sandwich - in whch case you gotta go for the Avocado Chicken club craziness which taste like a club sandwich but on grilled cheese. 4) The cheesecake. Red velvet cheesecake. That's it. The end. Stick a fork in me. Delicious. I'm also a very huge fan of the carrot cake cheesecake, and the peanut butter one. If you are someone who doesn't mind the wait because you intend to use the "wait" as an excuse to shop to your drop, then go for it. Cheesecake factory is one of those chain restaurants I actually like! Side note: if you're ever in Vegas and eat at the Grand Lux in the Palazzo or Venetian? Guess what...you're eating Cheesecake Factory!! :) Slightly different menu, but same same. :)

Brittaney T.

First of all, do not eat at Cheesecake Factory if you don't have the time. The longest we've had to wait was two hours for two people. The shortest was an hour. We have only gone during dinner time so 6-9 PM. The only reason we return all the time is because the cheesecake. You can't duplicate theirs. The food is also very good (depending on what you get) and the portion size is big! We always take home food and sometimes just get our cheesecake to go. It's pricey but the food makes up for it. The ambience is dimly lit and it can be a little loud depending on where you sit. We prefer to sit in a booth for two. We spend around $75 each time we go (more or less depending on what you order). The service is a hit or miss. Sometimes we'll get excellent servers and other times we'll get adequate servers. It really just depends. Parking is at the royal Hawaiian shopping center parking lot. Do not forget to validate. By the way, we always go walking around the shops while we're waiting and then go closer to the restaurant when it's 30 minutes away from our wait time and just look at the menu so that we're ready to order when we sit down.

Jack W.

So the 4th of July me and the family went here before the start of fireworks. We got here about 1730 and didn't get seating till 1845 but we knew it would be a long wait. The food was pretty good, my youngest daughter had a Cuban sandwich I asked for no mustard and they still put it on there.

Jose A.

It's Cheesecake Factory, there's really nothing to add in my review that you haven't already read somewhere else. The food is great, the service is good! What sucks is the one hour and thirty minute wait time. In San Diego, the longest I've waited to eat at a cheesecake factory was 45 minutes. Also theirs never a large mob of people just standing their waiting. But I guess the tourists in Waikiki really want their cheescake. I ordered the shrimp scampi pasta, which is what my wife normally orders. She isn't here with me in Hawaii so I called her and asked her what I should get. Of course she replied with her favorite. So in tribute to my wife I got what she would've ordered, and it was delicious!

Andrea R.

Great atmosphere.. Relaxing and yet still hip. One of the best cheesecake factories I've been to which surprised me because I was expecting an ultra touristy one. Bartender was attentive almost to a fault (which is a good thing imho). Definitely worth a visit if your in Waikiki and want a guaranteed good dinner

Krysten I.

Yeahhhh people are crazy to wait in the consistently long lines at Cheesecake Factory. I don't understand why it's so popular. You're literally feet away from one of the world's most famous beaches, yet Cheesecake Factory doesn't even have an ocean view. They offer mediocre American food at high prices. If you want to pay this much for food, you should at least go somewhere with a view. Maybe the kitchen fire a couple years ago made this some kind of weird special attraction. No, that can't be it. Obviously these people don't use yelp to find better restaurants in waikiki (I know, it can be hard). Ok, I get that their cheesecake is good. That's pretty much where I draw the line though. I wouldn't come back for anything but the cheesecake. And even when I do come back to pick up cheesecake, there's always a line at the counter and the cashiers are rude. This place will always be busy (unless they try to burn down the building again) because they're so centrally located in waikiki and people passing by just can't help themselves. When you've flown thousands of miles to paradise, why don't wouldn't you want to try local food?

Sally P.

Great lunch and good portions. Hard to make anymore room for cheesecake dessert. Plan on spending close to a Ben Franklin with tip though! Wait time varies and extended wait time for dinner and weekend eats.

Cecilè C.

Of course packed as usual, not the typical menu I am accustomed to. Service was good, decided to have the crusted chicken pasta, (why) I forget the breaded chicken gets a bit mushy after sitting on the hot pasta. I enjoyed the buzzing atmosphere here in Waikiki, nice friendly people, but the only problem I had was my "hot" bread came shortly after my meal arrived which was a bummer. The olive oil seemed the same but the balsamic vinaigrette was much different but taste very good. Overall I had a nice dinner, should've tried something a bit different being the menu was deserving but just chicken (lol) out and decided to be bland.

Jarod H.

Five stars. I like it here. The activity going on, the atmosphere, the food, just an overall enjoyable experience! The sirloin steak that I had reminded me of Kauai's JJ Broiler old Slavonic Steak. The butter garlic flavor grilled to perfection. I really enjoy the brownie sundae too. Excellent!

Diane L.

Big portions, which means entrees and desserts. After my meal I am so full that I barely make a dent in my cheesecake.

Kimmy P.

I have eaten in The Cheesecake Factory so many times, but the one here in Honolulu is horrible. We ordered our food as take out, and of course they forgot an item. The carrot cake cheesecake (which I have also had plenty of times at other Cheesecake Factories) tastes like they switched the cinnamon with the flour when they made it. It was disgusting. I was really surprised how it is so inconsistent with their other restaurants in California.

Jessica V.

We went here tonight for my birthday dinner. Great time! Drinks are great! I had their red sangria... Super tasty with apples and strawberries inside. My husband had a blueberry and a passion fruit Mojito and loved them both. I'm a lover of kalua pork and the Cheesecake Factory didn't dissapoint. We ordered the BBQ kalua pork sandwich and the kalua pork pizza. Both were amazing! My only complaint was that the pork sandwich was a little fatty... But that's normal for kalua pork. We shared a piece of the coffee cheesecake. Yum!

Alejandra F.

Love this place and the wheat bread! Cheesecake Factory is kind of expensive to begin with, so I was expecting crazy prices since we're in Hawaii, but the prices seemed to be more or less the same as on the mainland. I'm pretty sure dinner here was cheaper than what we normally pay at Chili's for our family of four. We arrived just in time to beat the dinner rush, and were seated fairly quickly. Our server was FAST and attentive. The portions are pretty huge, so there was plenty of food to take home with us. Will definitely be returning when we're in the Waikiki area.

Gabriel T.

Aight so coming here recently just reminded me why I don't come here often. I feel that the only thing that makes the whole thing worth the trip, time, and dine is da damn cheesecake for real. Aight so I came here recently for my friend's birthday celebration dinner along with other friends and mutual friends. Since they don't do reservations, we came here early on a Saturday night to put in our name. We put in our name a little before 5PM and didn't get seated till like about 6:30PM. That is going to give you an idea of how long the wait is going to be especially on a Saturday night in Waikiki. Also our party was about 14 or so strong so not sure if they played a factor into it but I think it probably did. In regards to the waiting game, the Cheesecake Factory could at least serve and provide free Wifi because you know everyone will be on their phones while waiting and stuff. My friends and I tried looking it up but no luck. When we came in, we got sat all the way near the back area past the kitchens and nearby the second bar area. Our waitress was nice and accommodating of us for a large party. It was about 2 hours to 2.5 hours in before we got some food in our stomachs. I ordered the blueberry mojito which was pretty good. It's very blueberry and sweet. For my dinner meal, I got Elena's favorite pasta (upon request) which was ok. I was kinda dry but it was aight I guess. What made everything worth it was the cheesecake for dessert! I got the wild blueberry white chocolate cheesecake which is my all time favorite. I really goes well with the blueberry mojito I must say. Our whole time spent there was about 4 hours total. We got out right around 9:30PM. Some side notes, in regards to location, you can't really miss Cheesecake Factory, there will always be people waiting around the restaurant and it's within the Royal Hawaiian Shopping Plaza area. They really have the ambiance set low when dining in especially at night, you will need a flashlight to browse through the menu. I don't like how they don't have prices listed specifically for certain things like the individual cocktails and cheesecakes. Coming into here reminds me of Liliha Bakery, you also have to wait and there's always a crowd for cheesecake.

Jillian W.

Busy location (hour wait, but shopped to pass time).. Received excellent service from our waiter Alex. Never had to ask for more water or wait for anything. He proves my point that a great waiter can and should deliver great service no matter how busy the place gets! Food was great, great prices (swear their prices are CHEAPER for the same menu items I get here in Ca).

Kayla U.

I love Cheesecake factory! The pictures and name should have already sold you. I'm guessing this place isn't a 5 star establishment because of the long lines and the location. Us locals usually dread going into Waikiki because everything is so touristy crowded, and over priced. Aside from that, i love it here. I get the salmon, either herb crusted or miso, its always a toss up, they're both so good! And i've recently discovered the steak diane and shrimp combo. #toodiefor Its really good, and a generous portion. But too much if you are trying to save room for dessert. I used to like all the fancy cheesecakes like the white chocolate raspberry, but lately i've been a plain with strawberry kinda gal. They really need to do cheesecake samplers in big shot glasses so i can have more than one! And so i dont feel so guilty!

Bianca Y.

never ever order the kids mac and cheese... It was sour and u could taste that it wad made from powder. Dinned here many times..always get the sweet corn tamale cakes... This past experience hmmmm..not the same. The cakes were delicious but sauce way offf. My man had the mushroom burger and was pleased. Waiter was excellent!!

Rhys A.

I'll get right to the food : Nachos, with real cheese not the liquid one, no meat, not enough jalapeños but "THE BEST" I've personally ever had. Chicken sliders with french fries, delicious. Shepherds Pie, filling and pretty tasty. Good flavor to the ground beef. Crab dip, meh, I've had better. Miso grilled salmon with chinese peas and mushrooms...awesome!!!, Linda's cake, amazing, I wish I could have a piece daily with coffee, lol...it is so yummy. Mocha coffee, pass, for the price the flavor isn't up to par. Dinner bread is good too. The wait is long, ridiculously long and it's so crowed, uncomfortably so. The staff are very friendly and patient. John Helm is there in the evening providing live music.

Odille C.

I have seriously considered going here just for the cheesecake. The wait can be long, but thats usually because people like going there at night. During the day its pretty quick. There is a weird waiter there, I don't really know how to describe him, he's just odd. Other than that the food is phenomenal. I love the cheesecake. Its also really dark in cheesecake factory, I'll never understand.

Josh B.

If you get tired of the food in the downtown Waikiki area or just want a good meal, go here. We went on a Saturday night and it was not too much of wait but very busy. Again, it's very busy and very crowded in the lobby so sit outside while you wait and wish for the buzzer to vibrate or sit at the bar. We actually got seated outside which was kind of nice whereas you can people watch as your view is of the main street. Also it was quieter so you could actually hear each other talk. Our waitress was very attentive even with all the people there and tables that she was attending to. You could tell that she had been doing this for a while. We placed our drink order and our meal order and the procession of things was very smooth and fluid. There wasn't really a huge amount of down time or awkward sitting and waiting for a waiter to come back out to check on things. I got a five cheese pasta that was very rich but very good. I decided to save room for some cheesecake because let's be real...why come to Cheesecake Factory and not get some great cheesecakes. There really is a lot of overall selection on the cheesecake menu. There weren't a huge amount of options for vegetarians but they were happy to add or remove items from most of the entrees to accommodate. It was my sister's birthday so it really was just a nice way to still relax on vacation, have a good solid meal/service and just enjoy each other's company. Total $80 +tip for us two but we got appetizers, drinks, entrees, and cheese cake, so I think money well spent.

Lei N.

For our last meal together and after Jeremy looked through my bookmarks we ate here. We parked at the Royal Hawaiian Center and walked from that end to the other. It already looked busy walking in but they hostess at the front said the wait would be about 10 minutes which it was. Not much sitting room while you wait so we stood on the side and looked through their menus since it was my first time and I wanted to know what they had. Of course I picked up the Korean version. Once our buzzer went off, we headed to the front and waited for someone to escort us to our seats. I would have preferred a table outdoors where it would be warmer, but later on during our meal someone got attacked by a bird! Anyways, our waitress was a bit awkward. She offered us bread. They have the same bread at Cattle Company, so we enjoyed that. The other one, not so much, though the inside was soft and fluffy. I decided on the mushroom burger, no onions ( instagram.com/p/ea9eHDnt… ).There was another burger that had mushrooms, but this one had cheese! Good thing we had bread to munch on because it took a while for our dishes to come. The elderly coupe besides us talked to us once in a while. They were friendly, we hoped we gave the same impression in return. I had to cut my burger in half so I could eat it without it getting messy. I wasn't provided a knife so I borrowed Jeremy's. It still was difficult to eat anyway and I didn't even finish it. Their fries were good, still hot when it got out to us. Originally we were going to have separate cheesecakes but after thinking it through we decided to share one. We ordered the Reese's pieces chocolate cheesecake ( instagram.com/p/ebAx8Cnt… ). It's actually two cheesecakes together. It was alright. I didn't enjoy the nuts and after a couple of bites I was already tired of it, so was Jeremy. That's not something I would order again, even if I shared with someone. Sometimes to get our waitress' attention, he'd raise his hand. Ha.

Jessica P.

My Husband and I decided to come grab a bite to eat since we have been to one in Cali thought better be safe than sorry. It was during Labor Day weekend so we knew the wait was gonna be long and both have worked in the fast food industry so we are very understanding. Everyone was really friendly from the host to our server and the managers went above and beyond to make sure everything was okay. We had two managers come out and apologize for the long wait on our foods and assuring us that our food was the first out of a big batch. Sadly when the manager came back around he had to let us know they had accidentally over cooked one of our meals and so happened to be the last chicken they had left. Again I understood stuff like this happens specially on a very busy night. I did not expect a free meal but he did not only take care of my plate but also took care of my husbands and all we had to pay were for the drinks! That's great customer service! Have nothing but good things to say!

Nona D.

My gfs were in town & wanted to take me out to dinner & they chose cheesecake. Our waitress was Cecine M super nice girl, come to find out she's from the same area as my friends & I in California & was super friendly with all of us & gave my friends suggestions on where to snorkel & a bunch of other touristy things & hooked it up with her friends number for snorkeling. Excellent service

Brandon V.

If you've been to a Cheesecake Factory pretty much anywhere, the fact that this place is always SUPER busy won't be a huge surprise, especially considering the location. That said, there is a reason it's always busy - the food is great and since the menu is enormous, there is something for everyone. The service at this location is good ... and quick considering how overwhelmed they always seem to be. The only gripe I had with my last visit here was that there were only a limited number of cheesecakes available (about 7) because the people who make them were apparently on strike, according to our server. Stuff happens, but we didn't find this out until after we had finished our dinner and was ready to order dessert. I still found something I liked, but I imagine a lot of people would be put off to wait an hour and a half for cheesecake they wouldn't be getting.

Harry T.

Cheesecake here will be the best you will ever eat. Food is awesome here. Prices are above average. It's usually packed here and hard to get to cause it's in Waikiki.

Pat Q.

Love this place! No matter what state we are in the menu, service and food is always constant. Their menu is very versatile and extensive. Today we ordered the Cobb Salad with Balsamic Vinaigrette dressing in the regular size because my husband and I was planning to share it. Wow! When it came out it was BIG, plenty for two people. The food was delicious and our server was so pleasant and professional. We sat outside and people watched as we enjoyed our meal. The weather was perfect and our experience was wonderful.

Chanyle N.

Good service good food! Went to check out the new H&M n do some shopping needed to girl up before we did that lol Haven't been here in years... Reminds me what I've been missing out on! First Get the brown bread yum! My son loved it! And my son who's 1 got a complimentary soup from our waiter to start him off since the food would take awhile .. Another plus soo accommodating for children n babies love that he did that for us! Got the lemon herb roasted chicken it was delicious! Gobbled it all up! Me n my family shared the tiramisu cheesecake! Very delicious.. Coming back more!!!!!!! Gives me one more plus when going shopping at f21 and H&M n prolly need to check out more new shops in waikiki!

Charlie W.

Food is very nice and served in large quantities. My wife and I went there three time during our 10 day trip to Hawaii, he food is just so good

Dusten U.

Came here to eat with my girlfriend and friend and expected really high quality service! And seeing how I work in the industry of serving I know what good service is! Started my meal off with a strawberry lemonade and it was delicious! One of the best that I've ever tried! For appetizer I got the deep fried mac and cheese balls! It was really rich but soo delicious with the marinara marinade was excellent! For my main course I decided to go old school and get spaghetti in meat sauce and it was average! I little salty but not too bad! But for everything the service made this meal exceptional! If you ever go to cheese cake factory ask to sit with Santana he is a very good server and made this experience one to remember!

Jonathan H.

No Sheldon Cooper. No Penny. But plenty of fun on the bun! So what there was a line? The food was worth every step and every bite. The atmosphere was worth the hype!

Holly B.

The lunch menu is a little less expensive than the regular menu, the food comes out quickly and is tasty and filling. Jonathan was a great server and accommodated our requests promptly and efficiently. Way to go Jonathan!

Data H.

Whenever I'm in Waikiki, I stop by the Cheesecake factory to get my daughter her favorite dish: Pasta DaVinci Service was great, choice of selections is a bit overwhelming, but in my eyes thats a GOOD thing.

Loren S.

We used to come here once a week almost. Service and quality is falling apart. 3 years ago I'd give 5 stars. New management?

Angela Y.

PERFECT for your dessert fix, but I have to admit that I have mixed feelings about The Cheesecake Factory. BTW, not sure if other yelpers have experienced this, but I couldn't find this business on yelp after searching for "Cheesecake Factory" or "Cheesecake Factory restaurant". However, after typing "THE cheese..." It popped up. Definitive articles matter! The first time I came here, service was awesome for a busy place. We were quickly seated, attended to, ate, paid, left. Quick experience but no complaints there, being the food filled our bellies and our waitress was nothing but sweet and bubbly. Second time, however, was bit unsatisfactory. There was a wait, which I didn't mind. We held onto their alarm vibrating pager, which looked suitable to shave Dumbledore's beard. We asked for water that we were not provided, and it came, long minutes after several intense sessions of eye-rolling and sighing, compliments of our waiter who I felt tended to rush us to order. We ordered, and our food finally came. I didn't recall ordering an Everything Pizza with half burnt pepperonis, but I guess that was just the special that night :/ The rest of the food was yummy, especially the cheesecake, which was really the reason why I came in the first place. Their cheesecake is to die for, but for food and customer service.. :/ maybe on a less busier day. Nonetheless, this restaurant is very popular and I would return due to my sweet tooth.

Emma K.

Food and drinks are really good. A little pricey for drinks but the atmosphere is great and it is Waikiki, so expect big places like this to overcharge. It is however, a little dark inside. Especially at night. I'm all for mood lighting, but when I can't really see my food...uuuhh maybe the setting is set too low. Love the long island ice teas! Love the pumpkin cheesecake (only seasonal) and without the extra cream on top. I find that a little greasy. Otherwise, great place to go if you're in Waiks. They don't take reservations, so for dinner you may have to wait half an hour to an hour depending on the size of your group. I recommend putting in your names, then go shop at Forever 21! LOL! Or walk around that shopping area because there are some nice shops.

Annie K.

Okay, we decided to go to Cheesecake Factory since we haven't been here for more than a year. We remember liking the food there so it wasn't a hard decision for lunch. Just the two of us so no wait for Sunday lunch. We ordered a cup of cream of chicken soup. It's pretty tastey. Creamy, I should say. We both shared two dishes. The fried macaroni and cheese was just as cheesy and deep fried as I remembered it. Still good. I had a Monte Cristo sandwich somewhere and I liked it so decided to try the cheesecake factory. I was wrong. It was nothing like the one I tried. It was too soggy from the syrup. The potatoes were burnt so I wasn't that edible. I didn't say anything though. I'm surprised that the server brought it out. The server was nice and the bread was still as amazing as I remembered it. Yups, the bread was the best part about lunch there. Of course, I wrapped up the bread. I couldn't resist. And of course, the portions were so big that we couldn't have any cheesecake. I think I will just be back for the cheesecake, next time.

Myron B.

I love the Cheesecake Factory. In Honolulu the food is just as good as that in the Mainland...and in a Prime location. This can be a good thing and not so good thing as you need to be prepared to wait up to 45mins for a table. Luckily there's lots to do in the area while you wait.

Ryan T.

This place always has great food and good service. Servers are trained to follow a traditional sequence of service and its timed just right. Prices are actually pretty reasonable. Live entertainment. Only downside to this place is that it is so busy the wait times are normally at least an hour. At least you can take a nice stroll through Waikiki while waiting.

Irma Lizet H.

Worst customer service ever. It doesn't matter how busy you get, people should never get bumped to the back of the line after waiting for 45 minutes. Then give a sorry ass excuse and ask that you wait another 70 minutes smh never again will we come here.

Nicole H.

We came here for our Father's Day dinner at 4:30pm, great there was no wait! I had the chicken di panna, I tried this at my wedding reception in Vegas at grand lux cafe in palazzo. Chicken is so so moist in a wine sauce, it usually comes with mash but I like it with angel hair! There so much on the menu it's hard to decide. Cheese cake is always good but come early or the might be a long wait!

SacTown G.

Amazing how busy this place is EVERY single day and night. It is a huge restaurant though so the line seems to move. We stopped in for dinner. Wait was over an hour but bartender pointed us toward the rear bar. It's a hidden gem! Sat right down with no wait! Typical CF menu and consistently prepared as usual. The bartender in back was friendly and efficient. Will go back!

Michael W.

If your hungry, you might need to try and find somewhere else to eat, because you will be lining up for a while. On our visit to the island, being from Australia, the Cheesecake Factory is a very hard place to walk past. We had walked down the Main Street quite a few nights in a row to find that the Cheesecake Factory ALWAYS had massive lines out the front. This one night, we finally bit the bullet and decided to line up. About 45 minutes went past of being in this line, till we finally walk through the front door. Another 10 minutes goes by, and yes. We made it to the front of the line. The server asks how many people, which we reply only two. The server then hands over a pager & tells us to wait outside till we are called. Are you kidding me I think to myself. We were at the edge of wanting to walk away but hung in there because of the journey so far. Another 35 minutes later and we were in. Like all other Cheesecake Factories, the menu is about as long as the Bible. The quality of the food was much the same as the main land, however lacked something I couldn't quite put my finger on. The staff were lovely, however they seemed to rush you a little, but judging by the line out the front that kept on growing, it was somewhat understandable.

Alexander G.

Busy place with a phone book of a menu, this restaurant has something for everyone. From salads to fish and pasta, there's always good food for any meal. This restaurant is one of the better "corporate ones" with staff willing to please. Service on the food is as fast as possible, which can be a little slow sometimes. The decor of the restaurant is consistent with others in the chain, which is dark, cold, but nice. If you want to still feel like you're in Hawaii, sit outside. The tables there overlook busy Kalakaua Avenue, which is a bustling tourist street at any hour. Great for dinner, my favorite meal here is the special Sunday brunch. I love the various eggs benefict dishes, especially the salmon and tomato. The bottomless drinks are amazing, one of my favorite ice teas around. If you're used to bread service, this is one of the only restaurants in the state that offers it- white and hearty wheat. Great place for families, dates, or a dinner alone.

Ana B.

Service was great! Our waiter was very friendly and outgoing but the food was just a NO NO!! I ordered a turkey club sandwhich with avocado and the avocado was BAD! It literally was black!! My aunt ordered the imperial chicken with shrimp and their was not one single shrimp on that plate. The manager took the plates off our checks but I expected more out this restaurant! I wish I could remember the waiter's name he was awesome!

Zachary A.

Great location. Always very busy. We had a party of 20 for a friends birthday. Upon arriving we received a buzzer and when we finally got paged we had been told that they could only seat 11 of us since the other 9 of us had not yet arrived and the other 9 of us would need to be seated elsewhere and away from us. The manager on duty, Max, was incredibly rude the entire time and not friendly to any of the children that were in our party. The waiter and waitress attending to us were more than amazing but this visit was quite horrific due to the management.

Carrie G.

Sorry CCF, but I have to downgrade you a star because I think you're letting things slip. Here's my feedback- Try adding some new menu items. With all the stuff CCF's offer, it would be nice to see a few more changes. We sat at the bar area so I realize customer service might be lacking compared to the dining room (though it shouldn't), we didn't feel the guy working the bar was the CCF standard of friendly. He seemed bothered by us ordering food and drinks from him. The woman behind the bar took over after we pointed out our cheeseburger was missing... Cheese! And the fries were cold and limp. She fixed our order asap and was a lot friendlier. The bathrooms were a mess. They usually are a lot cleaner, so minus some points there. The sink area was covered in water, there was toilet paper scraps all over the floor and wet rags laying on the ground. Yuck. The white chocolate macadamia Caramel cheesecake was good but it was such a tiny slice for $8. See picture. It really was reduced to a sliver when normally the slices are huge. Anyway, we love the food so we'll be back and hope for better results next time.

Dave K.

First off obviously the wait here is out of control. But if you do just want a cheesecake you can go in and on the right side they have a smaller line for those; the cheesecake tastes great, the prices are high but it is occasionally worth it as a splurge. As for the food it is very good but considering the prices and the average 1 hour wait at least, I will not be going here very often at all... really like never basically... The service was okay, everyone was generally polite and nice but we did have to wait a little while for things like water. It seems as though the servers are good but perhaps have too many tables. It stays super busy. Also they do validate parking I believe we park at the Sheraton and they validate it. Of course that is a decent walk away. Overall I've been to many cheesecake factories and they generally are good. This one is no exception but the prices and wait make it not worth it. Those are my only gripes though.

Mary M.

Came to celebrate my husband and son's birthday together...food is good like always but really did hope they had a complimentary birthday dessert for the hubby or any occasion as a matter of fact considering this our go to place for anniversaries and birthdays! On the bright side my son got a free one! Would have given a 5 star if they had actually given me the cheesecake I ordered instead of a different one.

Kaitlyn M.

I went here for a friend's birthday and ordered the shrimp with angel hair pasta. It was so salty I could barely eat it. I am not the type of person to send food back because I don't want to waste food and I was too hungry at the time to wait for them to remake it. I did, however, inform the waitress to tell the cooks that it was incredibly salty. I would have liked to have her offer to take it off my tab because it was pretty gross to eat but that never happened. The only reason this is getting two stars is because the Oreo cheesecake we ordered was amazing. DONT ORDER THE SHRIMP WITH ANGEL HAIR PASTA. Unless you like eating straight up salt.

Whitney W.

Oh cheesecake, how you disappointed me in Waikiki! I've been to a dozen cheesecakes around the states and this is the worst one. First they don't have the "skinnylicious" menu in Hawaii so don't come here if you like to watch unnecessary calories. (And I know in their regular menu they make dishes with unnecessary calories) Second I ordered the herb lemon roasted chicken and 10 minutes later the manager comes to tell me that they can't serve me that because the chicken wasn't cooked or something. She hands me a menu to order something new and my waiter had no idea and was baffled when I went to order the Parmesan- crusted chicken. Third- my husband wants to order a torte and I asked for a side of raspberries since I love fresh fruit with whipped cream. They don't have rasberries! And the strawberries that came on it were not fresh. I will continue to support you in the mainland states but for the 6 years I live here, I will not visit this Cheesecake again. Fortunately for me, Oahu offers an array of AMAZING restaurants . So you won't be missed.

Tony G.

Cheesecake Factory is ways amazing. I have eaten there so many times and no matter what o order the food is always great. Endless choices and service is always great

Ray L.

This is a great place for fun dining. Make sure you go early to avoid the crowds.

Brigitte S.

I haven't been to the Cheesecake Factory in years but we recently found an old gift card & decided to out it to good use. We chose to go for Saturday lunch right at noon in hopes of beating the rush.... we luckily did and got a lovely booth in the back where it was quiet and we had a view out an open window. I decided since it was the weekend (and almost time for vacation) to treat myself to a couple bloody Mary's. They were actually very good; super spicy & just enough booze kick. Zing, good morning! ;) My boyfriend and I both went with lunch specials. I think people need to remember what great desks they are - good prices & lunch size portions and combos from the regular menu. My man went with Renees Special - salad, 1/2 chicken-almond salad sandwich (or fresh turkey) and a bowl of soup of the the day, which happened to be baked potato. I went with the pizza & salad combo, the Portofino pizza sounded right up my alley at that moment. You can pay $1 to upgrade your salad to ceasar PS. My pizza had basil almond pesto, grilled chicken, calabrian peppers & three different cheeses. Fresh & toasty delicious! My garden salad had a really beautiful light dressing & lots of tomato. Boyfriends caesar was classic; the almond-chicken salad sandwich was way bigger than expected & on buttered toast that was mouthwatering by itself. The baked potato soup was extremely creamy & tasty with lots of chunky potato and crumbed bacon. You knew it had to be high calorie but you couldn't stop licking the spoon. We were both very satisfied and at a good price. We had to finish off the meal with cheesecake of course so we went with chocolate chip cookie dough. NOMNOMNOM!! We had great service and our waitress was friendly. She was obviously well trained. This wasn't a five star dining experience but we had a lovely tasty meal in Waikiki without feeling totally like a tourist without breaking the bank. I remembered why I used to love coming here :) As we were leaving we saw a crowd coming so timing is important but definitely a good meal. Also...Lunch specials are served til 5pm FTW.

Xaundria K.

First off it was an hour and a half wait, the place is always busy so understandable, however the hostess said wait time is 50 mins, we got one of the thicker pager like buzzers, it doesn't buzz if you go too far away from the restaurant but she insisted it would be awhile, so we walked around waikiki mall for only 30 mins it took us 10 mins to walk back, the buzzer never went off. So we started to worry and politely asked again how long its gonna be and that it never buzzed we waited over our expected time frame, they looked confused and basically got us a table within seconds with no explanation. My guess is they messed up and didn't want us to complain so they sat us as soon as possible. The staff was friendly but in my opinion they need to check there equipment, and no apologizes or explanation, makes me uncomfortable. Other then that service was fast, friendly, food was great, the filet minogne was soft like buttah! Macaroni cheeses bites was winnah! And the snickers cheesecake was awesome! Although we live far away it was a great experience but I don't like the wait time.

Sandra T.

Always a fan of Cheesecake Factory. When we visited Honolulu, our condo rental was around the Waikiki area so we did a lot of walking up and down Kalakaua. There was never a time where it wasn't busy at Cheesecake Factory! There's this circular water fountain thingy just outside of CF and it was always shoulder to shoulder of peeps sitting and waiting patiently for their buzzer to go off! It was the middle of the afternoon and my husband and I wanted to sit down somewhere to grab a bite. You can never go wrong with CF so we put our name down. The wait wasn't too long - about 20 minutes or so. We were given a pager for when our table was ready. The good part is CF is smack in the middle of the shopping area so you can go inside the neighboring stores while your partner (haha) waits outside so you're still within the radio frequency! We decided to order just one kalua pig pizza as again, we weren't really hungry and just wanted to rest. We decided on this pizza because we hadn't seen it on any other CF menu we've eaten at and was the most 'hawaiian' one there - except for the obvious Hawaiian pizza of course, but you can get that anywhere. The pizza was a perfect small-ish size for us! I love any slow roasted pork on anything. This one was nicely salted with red onions and little pieces of sweet mango! Nice addition. Would definitely recommend this pizza to others. Service is always good and consistent all across all CF's i've been to. One star decreased because they don't take resos... but considering how busy they are, business-wise they don't need to.

Andrew D.

My friends and I all went out to cheese cake as a treat to ourself. We love Cheesecake Factory because during the wait, all the guys sit at the bar, and all the girls walk around and shop. The service at the bar was great. Really a 5/5. But as soon as we got our seats our new waiter totally forgot about us. I don't mind waiting for food, I understand it takes time to cook, but my problem is when the waiters take a half and hour just to greet you at the table. I really like when the waiters check in on you, refill your bread and water while you wait, but our waiter never did that. The only time we saw him was when he brought us food. We even had to get up and find him to get our check because we got tired of waiting. It's so difficult because we love the food and location at Cheesecake Factory but the service really kills it for us and I'm not sure if we'll go back.

Misty P.

We came here for lunch due to this place not taking reservations. I've been here before so I know how long the line can get - and well, I have no patience when I'm hungry. The wait for lunch was short, only 10 minutes to get a seat. When seated, our waitress took our drink orders then came back for the appetizer and entree orders. It took a while for our drinks to come out, and later on, the appetizer and entree took a while too. So much so, that I already got full off the free bread. I ordered a fresh squeezed lemonade. It was pretty good and came with a sugar rimmed glass. What I found weird was they gave you no butter knives for the bread. Our waitress was barely to be found so we used a spoon to put butter on the bread. Lame. We ordered kalua pork nachos for our appetizer. This was the best part of the meal. I loved the pico de gallo and guacamole on it. The chips were crispy, had lots of cheese and loved the jalapeno toppings. I ordered the lunch special Pizza with Everything and a salad with ranch dressing. The salad was so-so. Not much taste to the dressing at all. The greens were a spring mix and it was fresh. I just had to add a little salt to the greens for more taste, which I rarely ever do. The pizza was meh. The pepperoni tasted like nasty processed Hormel pepperoni you can get from the grocery store. In fact, I'd rather eat that stuff. The cheese was minimal on the crust and there were small portions of onions, sausage, mushrooms and peppers. The mushrooms on the pizza looked like canned mushrooms. The crust tasted like those microwavable mini pizzas. I ate one slice and boxed the rest to go. I may feed it to my dog, eat it as a desperation lunch or just toss it in the trash. Not sure what decision I'll make yet. Our waitress sucked. Once our order was in, she tended to the other Japanese tourists, and left us without saying a word. She also did something weird, which was stuff her body between our small tables (they are very close in the back side) facing her butt towards our plates and food. Gross. Of course if you come here you got to have the cheesecake. I ordered strawberry cheesecake to go. It was alright. I've had better elsewhere. Parking was only a dollar if you park in the "non-hotel guest lot" at the Sheraton Hotel garage. Don't forget to get your ticket validated, then pay at the prepay machine downstairs or on the 3rd floor.

James W.

Excellent food as usual from my other experiences on the mainland... Service wasn't impressive at all, but given the cost of food in Waikiki, this place is still your best bet for variety, and quality. If we did this 6 day trip over again, we'd come here almost every day. Other restaurants here are for the most part disappointing. Im sure pf changs and ruths chris is good too as usual, but as far as other local spots, prepare to be disappointed and pay out the nose. If you want to avoid an hour to hour and a half wait, get there early, like around 5pm. The line was a mile long when we left. Wait had to have been over 2 hours. Anyhow, service hasnt blown me away anywhere in waikiki, but the food is awesome here... And for the price, it cant be beat.

Peter L.

Pretty average food and pretty average service sums up our experience at this highly recommended restaurant. We were given an electronic token to summonses us when our table was ready which actually was pretty cool. Once we were seated I understood the reason why it is called a factory. Shallow them up and spit them out. My meal was not fully cooked and my wife's was smothered in cream it killed any flavour. The waiting staff were hard to call as they were frantic with the number of diners. The portions were huge but lacked flavour. Sorry to say but we were disappointed.

Kuanoni K.

If you're looking for a filling and delicious meal, look no further than Cheesecake Factory! The wait is long, but it's definitely worth it. Our table was set for two and we were promptly greeted by our server Chonte. She explained the menu with expert knowledge and made her recommendations. We started off with the fried mac and cheese which was fabulous. We settled on the BanBan Chicken Curry which was flavorful and delicious, and the Ahi special. Our food was served to us and we enjoyed it. I was most impressed by our server, who was knowledgable and knew her menu items well. In addition to her prompt service, she took the liberty of correcting mistakes the kitchen had made. She was incredibly enjoyable and fabulous. Thanks, Chonte! We will be back.

Ashley T.

Honestly every time I come the food, and service just keep getting worse. The workers are friendly, but they give off a vibe that they care more about customers who look like they have more money. My boyfriend and I have been sitting down waiting for awhile, watching our waiter constantly attend to other customers, not even taking our order at the very least even though he'd told us he'd help us shortly. When we do get the food it's about average, not worth the price. I guess the main thing their known for is their cheesecake not their food, so probably should keep that in mind if I don't come back. The couple sitting next to us, as they left the man commented how the service took forever, and how he thought he'd never get through it. Do not get the lemonade, worst lemonade in my life

Jim B.

Whenever I see a cheese cake factory I feel like one of those losers whose vacations doesn't seem fulfilled without stopping in for a meal. I live in Toronto and the closest one is in Bufallo, NY, so it's always a treat to visit one when in the US. While in a primo location, I found it to be fairly quiet considering where it is....all the better for us ! Food portions are gigantic, cake slices immense, service friendly. Best part was listening to a couple from Japan (who spoke minimal English) arguing with the waitress about their bill. It was a hoot as neither knew what the other was saying. It's a cheese cake factory...no surprises, you know what you're getting

Angelo A.

We just finished a FANTASTIC post-hurricane lunch at Cheesecake Factory and the service we received was excellent. Thank you Kainoa, job well done. Everyone left with a smile on their face and a VERY full belly. Portions are huge!! My burrito was so large that I'll have the leftover for lunch tomorrow. Hell even the kids portion of Mac n cheese and side of fries were much larger than my 3yr old twins could finish (they shared 1/2 and 1/2). We've eaten here before and this by far was the best experience we've had thus far. Why only 4then? I'm not a fan of long waits, never have been, never will be, although this wait was only 35 minutes ( short by normal times here ) I still considered not going. Also, why don't they take reservations? I would be happy to secure mine with a credit card to insure I show up. I think that's a GREAT IDEA. Look into it Cheesecake Factory.

Tom S.

Why would I come here again? Of course you know about the insane wait already. Besides that, we had such a bad dining experience we literally started laughing. We were actually looking around for the hidden cameras as we couldn't believe it was real! Our food was inconsistent, but the service was the worst I have ever experienced. The management should be let go for putting such a bad server on the floor. Our waiter was a boy named Jesse and if it wasn't his first day ever in a restaurant I would be surprised. After an amazingly bad service, he capped it off by making us wait for our check for 15 minutes while he talked with the lady at the table next to us - five feet away! If I wasn't in vacation mode I would have exploded. Instead we got to laughing so hard I cried. Jesse obviously had never been trained. Good thing this place doesn't need our business.

Joshua B.

I went to The Cheesecake Factory on a Friday evening, and it was packed to say the least with a waiting list 135 names long. The wait was a little under a hour which was understandable. Once seated the service was superb, the waiter was great at making sure we never went thirsty, the appetizers came out quickly and tasted great. The main course took a little bit longer which was expected due to the volume of customers. The managers came by to apologize and ensure our meals came shortly after that. Overall had a great experience and there's plenty of stores around to go in while you wait. Highly recommended...if you have the time ! and they Validate parking !

Lisa V.

After an hours wait finally got a seat. Service was decent, although could be better. Got seated on a seat that was wet and therefore wet my outfit, it was cleaned promptly when I told them but there wasn't much apology. The floor was left wet. Kids bread and banana plate was a nice touch. Meals were decent, very large and tasty. I had thr shrimp and angel hair pasta.. Only came with 5 shrimps with a large plate of pasta and lots of tomato's. Hubby's steak was ok but nothing to write home about. Would come. Back if it didn't require a 1hr wait. Live music was a good touch.

Keri C.

Thank goodness there is a Cheesecake Factory here in Hawaii. Consistently great food. It's a great place for a group meeting since the menu has so many variety that there is sure something to please everyone. Pros: Great variety of good foods Large portions at reasonable prices The cheesecake of course! Cons: The wait can be really long especially for dinner The services are a hit and miss depending on waiter Foods: Sliders: greasy buttered buns Chicken Marsala: huge portion ...meh Burgers: simple burger, great fries Renee special: good soup and sandwich Why the four stars? Saw a huge outdoor cockroach landed on the table once and inform the waitress and she just ignore us. Otherwise, consistent good foods

Keila N.

My daughter and I visited the Cheesecake Factory on a Friday evening. Service was a bit spotty, but the food was consistent with other locations. I didn't really care for Steak Dianne. The shrimp was good. My daughter had a pizza.

Lee G.

First time here for a nieces birthday and I must say I'm glad to have had a great experience. I heard so many nightmare stories about the crowds and long wait times but the manager was so awesome to have clarified our wait time and 45 mins wasn't bad at all considering our large party of 12. My hubby and I both ordered the combo...chicken Madeira w/ Steak Diane and it was delicious! Thumbs up all around. We'll definitely be back!

Mark M.

This is the busiest Cheesecake Factory on earth, believe it or not. The place always has a line-up. We got lucky on a Thursday night and scooped up a high table at the bar. We were served within 10 minutes and the our chicken sandwiches came out within 30 minutes. This place is very efficient. The server was friendly, bringing us the famous white and brown breads. The Chicken Sandwiches were cooked perfectly and only about $12. What a deal! One of the best places to eat in Waikiki. They had a live band playing when we were their on the Thursday night around 10:00pm. A nice outdoor patio too.

Norman T.

Eeeh , I only ate there one time so maybe it was just an off day but the wait was long , the food was overpriced, and not really that great . There are better and places on the beach that serve better food with lower prices than this place , but if you're into; being surrounded by dudes named Chad, extra extra cheese music and paying too much for "atmosphere " this is the place for you .

Christian And Chanel G.

We've been here a couple times. The food is great and the portions are huge. The service is alright, nothing amazing but nothing horrible either. Just don't come during dinner time on a weekend unless you're willing to wait 45min - 1.5 hrs But before 5pm they have "lunch specials" which is basically all their classic menu items but in smaller portions and reduced prices.

Grace L.

The cheesecake factor always has its good and bad days, simply because it caters to such a large crowd of people. First off, it's located in Waikiki, which means you will most likely be waiting 2 hours at dinner time. It's such a pain but sometimes it's the only place that works for everyone because they serve such a wide variety of foods- soups, salads, sandwiches, pasta, pizza, seafood, steak, etc. The list goes on and on. My favorite dish is probably the Luau Salad. It's really fresh and filling, and I'm a huge fan of the crunchy wonton that comes with it. I also loooove their baked potato soup (but their soups change daily). I could eat a bowl of soup and bread and be completely satisfied. THEY MAKE IT FROM SCRATCH! I asked.. Their sweet potato fries are good as a side. And I also like their herb salmon, which comes with mashed potatoes and asparagus. Their kalua pig pizza and four cheese pasta is good too but both are heavy heavy dishes so be wary! You guys all know about the cheesecake so I don't have to convince you on that. I personally just like the strawberry one or the blueberry one, but I'm a simple cheesecake girl like that. Service is usually pretty good and so is the food. But it's crazy busy all the time so I think sometimes that can affect the service and the food. It's good if you want somewhere that is decently nice but not too expensive. The only annoyance I have is that it's always too busy and you have to park in the royal hawaiian. They validate for sure but it's only two hours and you're usually waiting for 2 hours just to get into the restaurant. You'll have to pay for parking beyond 2 hours.

M. B.

Great service , long wait time to be seated, awesome cocktails and good food. That's pretty much The Cheesecake Factory. A nice Waiks option when the wait time at Dukes is over 58 hours. Ahi poke sooo good. I wish it was bigger. It is not big enough to share with 2 friends. So order your own. A little noisy, tourists, kids, etc. but just drink more. The Pear martini is amazing, also delicious is their version of a Moscow Mule.

Emmanuel B.

Definitely very good... The portion are definitely very well sized and I doubt that you will leave the table hungry. Food quality looks very good. Yes you have to wait, but however it is well organized and you can just walk around while waiting the buzzer to blink. Definitely good and will go again.

John H.

Came here for my mom and daughters bday. I had the pit beef dip sandwich which was a winner. I think it's worth the wait and also a no rush environment.

Stephanie B.

Is The Cheesecake Factory ever a disappointment! The food is always amazing and of course the deserts. The wait is always super long but we usually get lucky sitting at the bar. The portion sizes are huge and worth every penny!

Joseph Joel B.

IF YOU LOVE CHEESECAKE, YOU NEED TO COME HERE!! Even if you don't love cheesecake, you still need to come here!! =) First of all, The Cheesecake Factory is located along the infamous Waikiki Strip on Kalakaua Avenue in the Royal Hawaiian Shopping Center. Parking is free in the shopping center as long as you get your ticket validated at the reception desk. For those of you who have never eaten at a Cheesecake Factory, there is more to this restaurant than just cheesecake... SO MUCH MORE!! Their huge menu is one of the largest I have seen for any given restaurant, which makes it both a blessing and a curse... I certainly love their wide variety of selections, but it also makes it very difficult to choose!! And don't expect to get seated right away at this Waikiki location... It is almost always extremely busy, and you would be considered really lucky if your wait is less than 30 minutes. Probably the best times to go are weekdays during lunch. Dinners and weekends are definitely the busiest. But being that busy just shows you that there's something good in store for you inside. Like I said earlier, the menu is FRICKEN HUGE!! So determining what to actually eat might take awhile. But whatever you decide to order, I can guarantee you that it will be a hearty portion!! I almost always have a problem with not finishing my food, and that's not even counting the dessert!! I have eaten at this particular Cheesecake Factory at least a dozen times, and normally I get my usuals... Crispy Crab Wontons and the Miso Salmon... Both, in my opinion, are exceptional dishes and I have never been disappointed by ordering them at this restaurant or any Cheesecake Factory restaurant for that matter!! I haven't really tried anything else, except occasionally tasting some of my friends dishes, but anything you order is pretty much going to be good and have good portions. And finally, THE DESSERT!! I absolutely love cheesecake and always have a problem choosing one from their three dozen selections they have on hand... AND THAT'S JUST THE CHEESECAKE!! For you non-cheesecake lovers, they also have different cakes and ice creams to choose from. I'm normally too stuffed by the end of my regular meal, so I get dessert to go. So if you're willing to wait to be seated, The Cheescake Factory really does have something for everybody, and not just cheesecake!! =)

William B.

Kids macaroni and cheese had burnt char in it from either the cream sauce burning or dirty oven or pan. Failed at basics! Overweight waiter who did not want to be there and leaned on everything. Huge tourist trap if it was in town would fail.

Monica D.

Last week Tuesday, 8/18/15, we went to Cheese Cake Factory just to pick up some dessert to go for a friend's birthday and I was surprised and extremely happy with our service. The place was packed and seemed a bit hectic, but that didn't stop the great service we received. The girl at the register was patient and friendly...I believe her name is Nicole (this is what was written on the receipt)...I appreciated her great customer service. I was even more impressed with John..he was very genuine and helpful. He made my experience this day just overall amazing. I wish there were more people like him in the restaurant industry.

Kevin C.

As a local, I don't really get to come here as often. Let's be honest everyone, NO ONE likes to deal with the traffic and parking that is Waikiki. I haven't been here in years, but recently got to return due to a little staycation and seized the opportunity. I arrived Friday around 6pm and was frantically running towards the door after seeing families and couples lining the outside seating area and walls waiting to go in. I was told my party would have to wait an hour. Ok, not as bad as it could have been. The wait passed by quickly and we were seated shortly after coming back in. Now, the one thing I usually warn people about the Cheesecake Factory is that the prices are a little steep but the portions are that much steeper. No, they are HUGE. I always have enough for a full lunch the next day. Now that's saying something, because I usually eat a lot. My favorite dish there is the Chicken Bellagio. It's bread crumb-crusted chicken filet topped with prosciutto served on a bed of basil pasta and an arugula salad on top. And like I said, it's HUGE. I would definitely recommend this to everyone. I also tried the Chicken Marsala and Mushrooms this visit and dat sauce! Need I say more? Onto dessert. Who goes to the CHEESECAKE factory without getting cheesecake?! Blasphemy. I've tried several in the past. Honorable mentions going out to the White Chocolate Raspberry, Lemoncello and the Strawberry Original. Tonight, we decided to split the Red Velvet Cheesecake. It's two layers of red velvet cake along with two layers of normal cheesecake, which equals heaven in your mouth. Done! Parking, for those of you not staying in Waikiki, is validated for the Royal Hawaiian Shopping Center for you brave souls that wish to enter Waikiki's madness.

Frankie R.

It's been a while since I last ate here. I am glad that as soon as I checked in with the concierge, they told me wait was going to be about 50 minutes, but I guess to me the buzzer let me know that my table was ready and the staff was very kind to let me wait until my party arrived. Our waitress was really on top of her game tonight by checking up on us to see how everything is going and how our food was. She was the best and if you come, ask for Lauren, she was awesome and she really takes care of the people and I wanna say thank you for making the night the best and making sure she does a great job. I was however, was a little taken aback with how my chicken parmesan sandwich was presented. I felt that the chicken was almost falling off the bread, which I was able to use a fork and eat it as well as my side order of my fries, which we were a little salty and I did ask for them unsalted. Other than that, my food was delicious and I will order the chicken parmesan sandwich and I hope it does stay on the bread and when I do order a extra order of fries, they will be unsalted. But the main thing is that they did remember not to put bell peppers. So I will totally be back again for dinner

Mary M.

2 PM on a Sunday, we requested a table for five. 30 minute wait with a remote buzzer to let us know when a table was available. Once our buzzer went off we waited another 10 minutes for the receptionist to acknowledge us. After being seated we waited another 10 minutes for someone to stop by and take our drink order. The waitress was friendly and refilled our drinks promptly. We spent an hour and 20 minutes in this restaurant while we ate our meal and dessert. Staff seemed rushed but were friendly. The food was delicious, but I will only eat here on special occasions due to the price and long wait to be seated.

Blanche L.

Went here for lunch with the hubby and friends! 5 stars for the wait, we were quoted 15 min but got paged in 7 and seated 2 minutes later. The host who seated us was very nice, funny and professional. So hard to balance that but I have to say that he did a really good job. The waitress we had was fantastic! I wish I had asked what her name was so I could ask for her section again. I got the pizza & salad lunch special and it was great and big enough for 2 or one really hungry person. I wanted to share with my friend, but unfortunately we didn't do that. I got the hawaiian pizza and caesar salad. The hawaiian pizza had kalua pig, pineapple, red peppers and red onions. The pizza wasn't much to look at but it was so delicious that I wanted to keep eating it. The half salad I got was also pretty big and had a lot of dressing on it, I would highly recommend asking for your dressing on the side, I know I will. We all shared the wild blueberry white chocolate cheesecake and it was absolutely delicious. Because there were 4 of us sharing we were given an extra dollop of whipped cream. Overall from the time we got there until the time we left it was about 75 minutes. The longest wait for our food, about 20 minutes. Very impressed!

Jennifer J.

This place always has a very long line outside. We waited to be seated. After they took our buzzer, we waited for 15 more mins because the host weren't attending to us. After we asked what's the reason for the hold up, they said they had us wait because they are trying to find a bilingual host. And then they asked "Do you prefer Chinese, Japanese or Korean?". Just because we are Oriental doesn't mean we can't speak English! We told them we wanted an American server, so we got seated already. The server was nice, very happy and energetic. We ordered our dish then she brought out our drinks and the bread. I guess it's because that the place is crowded and packed with customers that our food took a very long time to be served. The food were good the portions were big. The Hibachi Steak is only a few slices of steak though. I love the Fried Mac and Cheese! I guess we shouldn't have ordered too much because we didn't have room for desserts. It took longer for us to wait to be seated and wait for our food to come out than the time it took us to eat.

John A.

Had the smokehouse BBQ burger with sweet Potato fries. Sorry no pic of the burger. ... was too hungry to pickup the phone LoL. For dessert? Original strawberry cheesecake.

Lorilynn L.

I normally love the ccf experince, but the wait is ridiculous and the fact that they dont take reservations and the chaos it causes at the entrance. The fries were cold, the waiter and staff were friendly, but its not the atmosphrre for peace or quiet.

Glenn T.

Came for breakfast. Why do I keep forgetting to share my meal with wife?!? It is so big (and good) that I have no room for a cheesecake. Oh well, next time but it was still good. Good service too.

Geno P.

Ok seriously - why are you considering eating at the Cheesecake Factory when you are in Hawaii?!?! What are you doing? Are you a newlywed or something? Well do you want to stay married? Then this is not your spot. This restaurant has the longest and unnecessary wait time on the Waikiki strip. Every night I see dozens of people with these sad, starved faces sitting around the Royal Hawaiian waiting for their little buzzer to buzz for more than an hour, when they can go right across the street and get a great meal for less money. It makes zero sense, because you aren't getting anything here you can't get at any other Cheesecake Factory. Actually that's partially true. You will definitely get a bill priced higher than what you are used to seeing. But hey, if you flew all the way to Waikiki to pay for it, who am I to judge. Food wise, consistency wise, and quality wise, this location is on par with the rest of the chain. I've eaten here twice (situations beyond my control) and never had an issue. But when you are in Hawaii, and you have tools like Yelp at your disposal, there is no reason not to go try something new!

Jennifer L.

The bathrooms are tastefully decorated! The food, service, drinks, and desserts deliver consistently. Price for a slice of cheesecake is a bit expensive but well worth when you take your first bite. I've been seated in dining area, the bar, and outdoors and all pleasant. Except on a humid day, but want to sit inside especially when you're on a romantic date (nice dim lighting at night) and don't want sweat marks on your clothes. I've tried the oreo, lemon or some tart, tiramisu cheesecakes and were all rich but not uncomfortably filling. I've had the club house and fries, generous portions. Appetizers were great, filled me up. I love using their bathroom!

Tyler Y.

I've lived in Hawaii all my life and only got to eat here for the first time ever today! I'm glad we got to sit right away because I was told the wait is long and you can't make reservations :( Anyways, came in for lunch and ordered avocado egg rolls (which was AWESOME!) and Evelyn's favorite pasta or something of the sort. I ordered the lunch portion pasta which is pretty large and filling! My boyfriend ordered the lunch pizza. The salad was a full plate of salad, not those mini skimpy side salads. The pizza is 8" ish..? Lol. Definitely had way too much to eat that I wasn't able to eat dessert... :( need to come back again to try some! The only downside to the restaurant is since it's a large amount of people that eat here, the noise level definitely proves that. Lol, don't expect a quiet place to eat, it's pretty noisy!

Nicole C.

Food was nothing great, i knew the wait was long but sadly the wait was for nothing. The staff was very nice, which is why i gave two stars. Probably won't be going back.

Jeremy D.

Huge portions, good food, good service. A little bit of a wait, about 1/2 hour but all together a 4. Try to sit outside at the back bar if you can

Diana C.

They are always busy but service is better than other Waikiki restaurants. We had a little miss-communication with order but the manager took care of right away and he is so nice and professional!!! He is a great manager!!

James B.

The wait for the table when I was starving sucked. But the food and service was amazing.

Resi K.

We only purchased slices of cheesecake as the wait time for dinner reservations was hour half. The line for cakes was long but the workers have it down to a science. The cakes were between $7-10 per slice.we did take out and the whip cream made it all the way home so that was a plus.

Jody S.

L-O-V-E ALL of the Cheesecake Factories that I've visited. My fave is San Fran, located in the heart of the city in Macys. I took a quick trip up there a few months ago on a weekend to have a 'fun' getaway with a special someone. We dined late one evening at the San Fran Factory under freezing conditions. The food, and the company, was well worth it. Flash forward to last week when my rugrats were on Fall break. We made a trek into Waikiki to visit the Honolulu Zoo and wanted to treat them to a nice lunch at a new place. Surprisingly enough we got in immediately--NO long lines, NO 2-hour wait. Just waltzed right in and sat down--LOVE it! The girls ate their usual standard--mac and cheese and pasta alfredo. I enjoyed a veggie pizza and a salad combo. It was delicious AND filling. We all couldn't finish it and took it home for dinner that night.

Kristen K.

So this place rocks. That is IF you can get over the fact that a.) they don't take reservations (for ANY amount of people), and b.) if the quoted 1-2 HOUR wait time doesn't completely turn you off. In any case, I present you with option c.) wait for one of the bar tables to open up (the high tops)....they are on a first-come basis. I would never (NEVER) wait that long for a restaurant. EVER. I'd rather go around the corner to McDonalds than take a little beeper and wonder what to do with myself for 120 minutes. What a waste of time! Apparently, I lack patience, whereas a lot of people do not...and they choose to suffer and endure this ungodly wait time for a table. To each's own, I guess. Bonus points for me that I discovered that I know an old friend that now works here. So the last time we went, I got hooked up with a table super quick! Scoreeeee! Anyway, so once you do get a table, then be ready to browse through the most extensive menu ever. It is ridiculous. But in a very, very good way. There is SO MUCH to choose from....the hard part is actually narrowing down the choices! Everything I've had here to-date has been pretty good, too. Nothing completely mind blowing, but consistent and satisfying. I always leave full and happy. I like their veggie salad (huge bowl....good to share!), their corn cakes app, and their slider combo that comes with fries. YUMM. And of course, no matter what, I am always forced against my will to eat some cheesecake or one of their other delicious desserts at the end of my meal. Parking is validated at the Royal Hawaiian structure. Overall, a great place that will have something for everyone in your group! (although if you group happens to be more than 6 people, you will likely all starve before you get seated at rush hour times)---don't say I didn't warn you! :)

Zac H.

Walked straight past the line to have a seat at the bar. Free bread was a nice touch, burger was greasy and the fries weren't what I ordered. Was too full of grease to try dessert. Okay experience but I wouldn't wait in line for it.

Foodie On T.

1&1/2 hr wait ? I though well this better be outstanding. It wasn't it was very middle America boring . The fried chicken sliders were tasty but the drinks were very expensive ! 30% for the same glass of wine else were . The service was good. In fact I really felt sorry for our waitress , what a zoo this place was.

Frances P.

Me and my sister took our mom here for Mothers Day dinner and had the best time. We knew that it would be a busy day for them and that the wait would be fairly long so we got their early and Marshall one the managers did an outstanding job making sure that our wait was semi-short and pleasurable. The night only got better from there. Would give 10 stars if I could. Me and my family will definitely be coming here again.

Dan M.

My wife and I like the Cheesecake Factory, but this location is not very good. We had about a 20 minute wait, which actually went very fast. It took longer for our waitress to acknowledge our existence once we were seated. She didn't show up for a good 20-25 minutes. From there, we ordered our food, which took even longer. Instead of updating us on our food, she kept apologizing that there was no bread. We were there at 9pm, so there is no reason they should be short on bread, but we just wanted our food. When the food arrived, we felt underwhelmed. My usual cheesesteak sandwich was nasty. My wife's pasta that was supposed to have artichokes was pretty barren. All we got were apologies about the bread, which came after our food. When we told the waitress we didn't want dessert, she seemed very put off that we weren't ordering more. If you want the same Cheesecake Factory you get at home, you will be sorely disappointed. Go to a local joint instead. Stop feeding chains like this that life tourists away from the real gems in Waikiki and Honolulu.

Tif-funny T.

The wait can be long, but for my girlfriend and I, it has always been worth it. We have had the steak and it has always been cooked perfectly, I've also had the fettuccine Alfredo which is always delicious, and just recently had a cheeseburger and hands down one of the best burgers I've had. It's sooo juicy. Sits in the heart if waikiki we usually park in the structure right before the Sheraton get our card validated at the cheesecake factory, if the wait isn't too long you won't have to pay for parking, if it is you will probably have to pay for parking. If you haven't tried the cheesecakefactory this is a def must try.

Sandy Q.

This review is long over due (2005). My husband and I visited Hawaii for our anniversary and on our last day, we came here for lunch. I ordered a shrimp & chicken dish that said spicy and I requested it to be less spicy. After I placed my order, the manager came to our table. He asked what my tolerance level was for spicy food and I told him it was average. He explained to me that the dish isn't that spicy and they can't adjust the spices; otherwise, it would be flavorless. After his explanation, I decided to let them cook the food as it's supposed to. The food came out great. It had tons of flavor and it was not spicy at all. Customer service was excellent. I've requested this dish in the California before with the same request but the restaurant never told me that you can't adjust the flavors to the dish. Usually, they'll just cook it their way without letting you know.

Amy G.

I have to say that Cheesecake factory is one of my favorite chains and place to dine in Hawaii. Yes, the wait can be a major pain in the rear, BUT the food is actually good. I've never had a bad experience here except for once when i think the jalapeno's had gone bad and well, you know the rest of the story. I last came here with a party of 30 at 4:30 and the wait was only an hour long but, had to wait an extra hour because they gave the table away due to the fact that my party hadn't arrived. But I must say that they tried their best and I know was frustrated with my group. anyways, the pasta's are always cooked and seasoned well and I never have a problem with them like other chain restaurants that specialize in pasta which i shall not name. Service here is very decent. and the food good. It may be pricey but the portions are huge so its great for sharing which if you do, or take home, the price for the portion you get is really good!

Daren D.

I decided to check 'er out one night before I left the island and parked up at the last end spot at the bar. A typical, packed house it was. Spacious - I think I heard a live musician somewhere, or was it the music? Of the 2 I've been to in Seattle during the night, this place is perhaps slightly-y-y-y more dim. Chad, the bartender, was very smooth and on tempered rails as I watched him make various drinks over the course of the night; he's also very laidback & chill. I went for ze incredible grilled eggplant sandwich (overstatement?) and it was very nice---messy---but nice! Good stuff, along with the subbed sweet potato fries. One thing I forgot the CCF has is complimentary bread! Ohh, I especially love the dark bread. The Kentucky Tea drink came out in a slendered out glass and had a subtle buzz. All was darn good to me. I usually try supporting the less-reviewed but I thought heck, just give it a whirl.

Blue M.

Felt like throwing up after eating here. The food was way too rich. Also, the lighting is terrible. I had to use my phone's flashlight to read the menu. -.-

Wes J.

Loved it here. Get there before prime dinner hours to avoid long waiting times. Plus they allow you to order from the lunch menu until 5pm! Food was really good an of course their cheesecake was top notch. Would certainly eat here again!

Alan P.

Great atmosphere. The food is always delicious and there is a huge variety. It is always well done and the staff is very attentive. I've been to this particular location at least a dozen times and I have not been disappointed. You may have to wait an hour or so for an outdoor table on a busy night but it's worth the wait. Good food, great interior decoration, and good service. You can't go wrong at the Cheesecake Factory

Emi H.

The #1 rule of good management: Feed your people! My team and I were setting up for our Yelp booth at Spam Jam and I decided to pop over to Cheesecake Factory to grab take-out for the looooooong event ahead. I tried to order my favorite thai chicken pasta but the woman at the counter informed me that it had been discontinued. I shook my fist in the air and screamed "Noooooooooooooooooooooooooo!" After my fit and several rounds of crying, I proceeded to order the tomato basil penne pasta and a french country salad which consisted of greens, asparagus, beets and goat cheese. I ran back to my booth and returned twenty minutes later for my order. Back at the Yelp booth the three of us (me, Thomas O & Pua P) dove into the two dishes. The portions in classic Cheesecake Factory style were gigantic! The pasta was nothing too adventurous but satisfying. The french country salad exceeded my expectations and was very tasty! It's something I'd certainly order again on a return visit. $25 fed all three of us so it wasn't too shabby of a deal! The service at the bakery counter was alright but I thought it lacked overall attentiveness. They seemed really busy checking on their registers and cheesecakes, but wouldn't it have been better to tend to the customer first? I waited for someone to help me both times while ordering and upon my return to pick up my food. The phone kept ringing again and again while I was there and all I could keep thinking was "That's your customer on the phone. Will someone pick it up?!" I know I'd want someone to answer my phone call if I was calling. I've decided to pull back a star because well...I want my damn thai pasta! Bring it back! Bring it back! Bring it back! I'll see you soon for a strawberry shortcake... Yelp 365 Challenge: #218/365 (The Bring Back My Thai Pasta)

Brian N.

I've been to a few different Cheesecake Factories and they provide a consistent experience. It's a popular food chain but has an extensive, varied menu. Last time I dined there, I decided to go light since their portions are large. I ordered the Endive Pecan Blue Cheese salad and an order of Buffalo Wings to share. The wings came first and they looked amazing. They had a nice dry rub on them as opposed to the overly saucy wings you get at some places. They tasted good until I got into my second wing and noticed my lips and throat burning but it wasn't from the hot sauce. It was a pure sodium burn, these wings were so salty! I asked my wife to try one and she agreed that they were way too salty. I told the waiter about them and asked if by mistake the cook put too much salt on them. He said they were all done the same and shouldn't be any saltier than any other batch. I couldn't eat any more of them and he agreed to take them off the bill. When I got back to my hotel, I looked up the nutritional chart for the wings and it stated 4420mg of sodium (over twice the daily recommended maximum intake of sodium). No wonder. I don't know why restaurants feel they have to over-salt most items. I understand a reasonable amount of seasoning makes food taste better but this is just overkill. I had to drink a gallon of water just to flush out the sodium from a couple of wings. On a good note, the endive salad and my wife's advocado spring rolls were quite tasty. As well, the original cheesecake was very good (we also tried the Hershey bar cheesecake but the enjoyment was distracted by the amount of chocolate chips and cake in the dessert). Advice to restaurants, cut down on the sodium and try to rely on quality foods to attract customers.

Kris K.

We have eaten at The Cheesecake Factory several times over the past few weeks. The food is good,we enjoy the large selection of food, and the cheesecake is fabulous! Service has always been great. However, last night was the worst experience ever. We had a short wait time, 30 minutes for a table. We were sat in a section the was just on the verge of outside, we waited and waited for our server to come to the table. Bread was brought before our waitress even showed up. When she finally came we ordered both drinks and food. Waters, a child juice and a martini. Thirty minutes later, I had to ask for our drinks. It was water!!! A table came in after us,they received their drinks and food BEFORE us. Every time we wanted something like more water we couldn't find our waitress. When our food finally arrived, it was obvious it was sitting in the kitchen waiting to come out to us. Our fries were not piping hot or fresh out of the fryer. My sandwich had started to get soggy on the bottom. We were sat right underneath the AC vent that was dripping water with condensation on us throughout our dinner. When mentioned to the staff it seemed as if they didn't care. And finally, they DO NOT give military discounts.

M C.

We went for a late lunch. The restaurant was busy but we were seated right away. The service was good but the food had a few issues. My daughter's pasta was very salty which was also the case with two of the three french fries portions. We told our server that the restaurant needs to be more careful with they way they season their dishes. Overall the food is predictable and the portions are big.

James F.

It's election night in the USA. I came in for a drink and bite at the bar asked the bartender to change one of two TV sets from sports to election results. He obliged after checking with the one other patron at the bar. The female bar manager,Tiffany, came right over and said NO NEWS ALLOWED ON TVS. WTH it's election night in USA. Come on Cheesecake Factory !

Jimmy L.

3.5 is accurate This restaurant does not take reservations and of course, it doesn't really need to because they're packed. It helps to go about an hour before you actually plan to eat, to sign in. The time it takes for you to be seated, order, and get your food is enough to strike up a healthy appetite. Also, try not to order appetizers unless you have a big group. You want to save room for the meal and DESSERT which is why you're at the CHEESECAKE Factory, right? About a week ago, we all came for a celebratory dinner. The wait was about half an hour around 5:00pm and we were seated near the outer area (which I prefer because inside is too dim). Being such a big fan of steak, I decided to order the ribeye. However, on their menu, they only mentioned the ribeye being grilled and not "char grilled". Hence, the special request. Unfortunately, I don't think the waitress knew the difference. She stated, "oh, it is." when I asked for my ribeye to be char grilled. Needless to say, the food wasn't up to par. The fries which came with the steak were great though! The ribeye itself is actually better than the one I've had at Roy's Waikiki unfortunately and at half the price, I shouldn't complain. I take the points off for the lack of reservation options and the food. Although there was nothing WRONG with my food, I was just not impressed. My friend on the other hand had a bad dinner. Check my pictures for reference!

Keith A.

Previous 5 star review still stands. In short, this is great food at a decent price with huge portions. If you sit on the patio and arrive before 5, I'd be surprised if you left here dissatisfied. We dined here Saturday 3/16 and felt it was one of the best meals we had this trip. Enough reviews on the food, service and normal topics. What I want to share here is the insightful discussion we had with our sever that impressed us on many levels. There was a fire in the kitchen earlier this year that shut the restaurant down for about a month. We had read about it in our online edition of the Honolulu Star Advertiser shortly after it happened and were immediately inquisitive about how corporate handled it with their staff, etc. I'm pleased to report that according to our server they really stepped up and took care of everybody. First, some interesting stats: this is one of the busiest locations in the nation. With over 400 on staff, they seat between 4,000 and 5,000 people PER DAY. That alone amazed us. The efficiency of this place is astounding. Our server said that one of the first things they did was have several get togethers with tons of free food. There isn't another Cheesecake Factory nearby so they couldn't transfer the inventory. Corporate gave it all away to the staff. Secondly, they took care of them financially. Granted, with the numbers they push through here, it wasn't practical to let everyone go and then re-hire and attempt to train again in a month, so paying everyone while the restaurant was inoperable was really the best business decision. Still, corporate is to be commended on their fairness. They averaged their employees last six weeks of 2012 including tips and came up with a weekly salary. In addition, they also allowed for you to cash in vacation time if you so desired. Our server said some employees grumbled, thinking they should have gotten more but not him. He thought it was more than fair and even took the opportunity to take his family on vacation. My wife and I could not speak highly enough about this Cheesecake Factory. The food. The service. The atmosphere (patio, early seating) and the way in which they took care of their staff....all outstanding! Oh, and this night's dinner? Delicious as always. I tried a new dish per our server's recommendation: Bang Bang Chicken and loved every bite!

Mel M.

My wife and I have been here many times, with the latest being today for lunch with my mom. We've always expected a long line/wait so we just factor that in...also need to be aware that you wait with a pager...then after your pager buzzes, you wait to be seated. One thing to keep in mind, however, is you can go to the bar and get seated if there are seats available. I've done that before and their bar offers full service. For lunch today, my mom ordered the Renee's Special (One-Half of a Fresh Turkey or Chicken Salad Sandwich, a Cup of Our Soup and a Small Green Salad) and she raved about the chicken and artichoke soup. The wife had the Navajo Sandwich which she always loves and I tried the Chicken Picatta. We all loved our meals and saved some room for cheesecake and coffee, of course. Why, it would be like going to a steakhouse and ordering tofu or something if we didn't get some cheesecake. All in all, food cost us just over $54 less tip.

Gary D.

Andrew our waiter is very nice. Great place to grab a bite and relax. Love the mellow atmosphere even though it usually is crazy busy. The food is always great. Gonna have the pizza for the first time, let you know how it is.

Vivian L.

To be completely honest, sometimes I do wish The Cheesecake Factory was JUST a cheesecake factory. Their cheesecake selection? Fabulous assortment! My best friend put "Trying all The Cheesecake Factory cheesecake" on her bucket list. It's been over two years and she still has a looooong way to go. I've been here for lunches and dinners, and each time the wait is pretty long. They DO NOT take reservations. I make sure to get to Waikiki around 10:30 a.m. for lunch and around 5 p.m. for dinners. Our servers are always very friendly and make sure our bread basket is full. I love the complimentary sweet oat bread. Their menu is huge, but the food doesn't particularly impress me. I've been presented with undercooked pasta before that had to be sent back. The portions are large, so if you want room for cheesecake, I suggest splitting an entrée with someone. So, moving on! Here are my recommendations: Appetizers: Skip the appetizers unless you're with a large group. Otherwise, avocado eggrolls are the way to go. Entrées: -Four Cheese Pasta for the cheese lover (You really, really don't need that extra parmesan, honey.) -Shrimp Scampi -Seared Tuna Tataki Salad (My personal go-to entrée--featured on their Skinnylicious "low calorie" menu with 442 cal, assuming you get the tomatoes instead of the potatoes) Cheesecake: -Fresh Strawberry Cheesecake -Godiva Chocolate Cheesecake -Kahlua Cocoa Coffee Extra tips: -No reservations -Park at the Royal Hawaiian Shopping center and get your ticket validated (2-hour complimentary validated parking) -Kill some time by checking out the stores around the restaurant but don't wander too far or your buzzer won't catch the signal when they call you -No room for dessert afterwards? Get it boxed! :)

Jeff G.

Expensive, long wait too. Food was meh.... Drinks were weak, not on the beach either.

Heather A.

Good food, mediocre service but with the cheesecake factory you can never go wrong. Was seated immediately, food took a little long and hope u don't need parking.. good luck.

George S.

Long lines anytime of the day but short waits. If there is room and you don't mind try sitting in the bar area. Super friendly service. It's still cheese cake factory food. If you are in Hawaii this is probably the last place to eat with so many real great places on the island. If you have to give it a try go for it. If you have the time go to Halewa Joes on the north shore it's worth the 60 minute drive.

Matthew L.

Great staff, great food, great selection, great atmosphere. The bartender in the back section, Chris, is excellent. It's usually a long wait and they don't take reservations (they don't need to:they are always packed) so be prepared for a wait!

Sara A.

Cheesecake is a MUST when eating at the Cheesecake Factory. I'm pretty sure any cheesecake you try will taste equally sinful and deliciously yummy. I tried the Chris' Outrageous Cheesecake the last time I went and it was the bomb. It didn't matter that I felt like I gained a pound with every bite..the taste was delectable! It tasted like a combination of chocolate, nuts, toffee (?), and...coconut. Bottom line: super ono. The main course dishes are pretty flavorful too. I enjoyed the orange chicken (could actually taste the orange flavor) and roasted vegetable pizza (winners!).

Oliver K.

This is a great a place to eat when you have a group or if you are just on a couples date ..... the menu is loooooooong and the selection is overwhelming ... also the bread that you receive as an appetizer is one of the best on the island ... however having a drink, cheesecake and a main dish will def hurt your wallet ...

Sara S.

Okay so this is my favorite restaurant on the island. The only sucky part is the wait which can be up to 2 hours sometimes since they're always super busy. But it's understandable, just inconvenient sometimes. Me & my fiancé have been going here for our anniversaries since our very first date, the food is amazing and there's a huge variety to choose from. The staff is super friendly every single time we've been there. It's very clean, which is a big one for me lol! It's prices are very fair, the food proportions are huge! I don't think I've ever finished my own plate xP overall, if your willing to wait a while to have a nice evening & great food, go here!

I Crush Your Head C.

Not so fast my friend. This place is lame. Nothing fresh or local about it. Huge menu filled with mediocrity. It's better to do a few things really well than do hundreds of things half-assidly. Everyone is worse off for having eaten here. I award you no points and may god have mercy on your soul. I Crush Your Head!

Tazu A.

The atmosphere is great, the cheesecakes are awesome, never thought an experience could turn out so bad. Got some sort of Moroccan Chicken dish. The chicken was tough, with sauce that tasted like Tabasco and salsa mixed together. This dish came with couscous that was under cooked or just old. Worst dish I've ever had. Also we had an extremely rude blonde waiter, who made sure to tell us that the bill we got didnt include a tip, who does that?! We are from Hawaii and grew up here, not sure why she was such a grinch. We were a party of three and had had a long tiresome day she's lucky we didn't talk to her manager. We tipped well and left despite the horrible ordeal.

Philippe E.

It may not be the finest dining experience but this place has great food and great service as well. Their menu is huge and the choice of cheesecake is just amazing. This restaurant is always packed and with long waiting line. If you don't mind sitting in the bar area just ask any of the staff if there are seats available so you don't have to wait for too long. We went there twice and had not waited to get seats at the bar. You can both eat and drink at the bar.

Brittany B.

First off, the food is amazing! The drinks are over priced though. Love their lunch menu, and great pizza, mac and cheese appetizer, and of course their cheesecake. It was nice inside, liked the decor and view out back, but my table was right next to us, not very private. Decent prices. Overall, impressed.

samantha e.

Today I had lunch at the Cheesecake Factory on Oahu for the first time. I was so excited because I heard so many great things about it and I was going to be able to experience it first hand, well it wasn't what I was expecting. I went with my nieces Sammy and Hue and my nephew Tristin. Sammy and Hua have been to the Restaurant before and just loved it. Sammy had the Chicken Madeira Hua and I we...nt with the Fettuccini Alfredo and Tristin had a plain charbroiled Hamburger. Sammy and Tristin's food was great Hua and I not so great. The Alfredo was extremely salty we just could not eat it so we sent it back. We got two new orders a little bit better but still to salty Hua sent hers back I decide to try and eat mine and asked for more bread to help cover the saltiness. Bread, water, even bear could not cover the saltiness. The reason I am writing this is because even though my first experience was not very good I am willing to give it one more try because of how we were treated. When we sent back the first order Wayne (sorry did not get last name) came to our table and apologized and explained what they though might have been the problem and reassured us a new order would be out shortly. Wayne was apologetic, he empathized and really showed that they care about there customers. He offered to bring out complementary drinks or food to make up for the problem. The second time he came out to talk to us again nothing but professionalism. That is the reason I will give it another try I really believe that statements made that it is the bomb is true and this was just a fluke. One comment maybe Wayne should spend some time with the waitress Tammie she needs a little help in being more attentive to her customer even if it is an 8 year old. she was good at letting wayne know about what happened with the food we sent back, but that was about it!! she would ask a question but we never finished asking while she just walked away from us. I watched as she helped other customers and i did not see her treating them this way, she looked like she was conversating with other customers but just very vauge with us, maybe because we were "locals" i dont know what her problem was, but she really needs to treat customers the way she would want to be treated.

Carmen B.

This place is great!!! lovely service very friendly and helpful if you can't make up your mind on what to get. Must order dessert so delicious. Validation parking at royal hawaiian. Very clean and nice atmosphere

Ilene B.

Played it safe and went with the Americana Burger it is awesome asked for the special sauce on the side. Just your basic mayo ketchup mix. I prefer just ketchup. Partner ordered the salmon lunch plate and substituted potatoes for a Caesar salad,,, the broccoli wasn't cold and no croutons for the salad. They replaced the broccoli and brought more croutons so they redeemed themselves. All and all a 4

K K.

This place is always a mad house when it's dinner time. Either come really early or really late if you don't want to wait 2 hours for a table. First off our host asked if we wanted English menus.....yeah just cuz we're Japanese don't ask those kinds of questions if we're speaking to you in CLEAR English. Waitress was the best part of the night. She was on it with everything. I ordered the Chicken Marsala with mushrooms......not what I expected so I wasn't very satisfied. The sauce was on the sweet side like they added sugar to the sauce. Noodles were al dente but more on the harder side. Very disappointing after waiting 2 hours for a table. Best friend ate half of it & I ate the other half of his Steak Diane.....so good now I know what to order next time I go back for dinner. I'm not a big cheesecake fan & I said why not try something like the Reece's peanut butter cup cheesecake, can't go wrong with peanut butter cups.....not realizing that they had 2 different peanut utter cheesecake I read the menu again.....Adams peanut butter fudge cheesecake will not disappoint a non cheesecake fan. Took one bite when I got home just to try it......I had to take another bite!!!!

Victoria S.

The bad: Their hosts (or reception desk) suck. They underestimate wait time quite frequently and don't seem to be very organized. There's always a really big crowed of people in the waiting area which seems normal since it's a popular restaurant, but it seems like an abnormally large portion of the people crowded around that area are CF hosts. It's weird. The good: If you have the patience to wait it out, though, the food's awesome. They have a good variety of food whether you like red meat, chicken, fish, or you want a vegan/vegetarian option. The "Evelyn's pasta" is awesome. I had it vegan style. The portion was large enough to fill my belly and leave me with left overs. Finally, our waiter, Ken, was awesome. He was super accommodating to all my vegan questions. He knew the menu well and made suggestions to everyone at the table who was unsure what they wanted, and everyone seemed pretty happy with their meals.

Mei-Lan C.

oh my god , why is the wait here always sooooo long ? :( came here to try more items from their lunch menu . this time we got the lunch pizza and salad 13.50 $ and the herb crusted filet of salmon 13.95 $. the salmon came with asparagus and rice . ( got fries instead of rice ) somehow it wasn't what i was looking for .salmon was very soft , kind of like it was blanched in water or broth , not grilled or pan fried. very weak on the seasoning. fries were good though. my hubby had better luck , he loved his pizza and caesar salad. portions are really big here.so 3 stars for the salmon and 4 stars for pizza and salad .

Jessica N.

DELICIOUS!!!! My family and I eat at The Cheesecake Factory where we live and there is ALWAYS a wait no matter which time or location you go to, but this wait was WORTH IT! We put our name in and had an hour and a half wait so we shopped for about an hour went back checked our name and had about a 5 minute wait from there. Our waitress was ON TOP OF IT! We never had to ask for a refill, she was friendly, she gave us bread as soon as it was running low, and our food was delicious! I defiantly recommend going about an hour or two before you want to eat and put your name in and then do some shopping while you wait!

Justine Emily M.

Well. Where do I begin? The food is always great! Service sucked. I wanted to treat my boyfriend for his birthday dinner and last minute plan changes made us decide to come here. I checked in around 930pm last night. I was quoted about an hour wait. After a hour and a half I go to the front desk to ask how much longer. She doesn't say anything and switches out my buzzer. I asked how come and she was like "ohhhhh you might have went out of range" I'm thinking....I was sittin right outside and...you didn't tell me where I can and can't go O_o I made a face because I was already pissed at that point. She took my buzzer and said to wait to the side. We were seated by 1115pm....on the smallest corner table. Ordered the egg rolls, firecracker salmon, bistro shrimp pasta, and a combo plate that had salmon and shrimp with mashed potatoes. A different server came out of nowhere and said no more firecracker salmon, so we ordered the crab wontons instead. Our appetizers came on time, however, our dinners took soooooooo freakin long that it was already closing time. The waitress, Julie, seems to be in no-show majority of the time because the poor tourist next to us were flagging down every server since Julie kept walking right pass them..and I didn't even get my water..-_- Dinner finally came around 1210am and we were the only people on that side. Felt so awkward that I just packed my food to go. I would've figured that our server would be more tentative since there were no other people in there, but no. I think we were pretty much done eating by 1215am, out of there by 1230ish. I've been coming to Cheesecake Factory for years and as the food remains delicious, service went down. I'm not only talking about my experience, but having to sit next to two tourists who were just annoyed as I was. I gave only two stars because I knocked off a star for the front desk and the girls response..or lack of response about the buzzer. I knocked off another star for waiting for our dinners turning an expected two hour dinner into three hours and jacking up our parking fee. And I knocked off another star for negligent waitress that also somehow forgot my water. I gave one star for the awsome food and another star because Cheesecake Factory remains one of my faves and I know service hasn't always been like this, but after talking to other friends..I guess it just declined over the year. Good thing the food made up for it.

cris s.

This restaurant had the best and most fresh food ever! The corn chowder was delicious. Their 4-cheese pasta was by far, the best pasta we've ever had. It comes with fresh ricotta and chicken or shrimp

Dave H.

Consistent. You know what you are getting. The place is always packed. The service is good. The food is high quality. And the location is central Waikiki. When I am in New York or Florida, Cheesecake Factory is not going to be my first choice, but for you travelers to Honolulu, I would recommend it because of its location and consistency. My buddies will meet at this location and go to the beach afterwards. For lunch, I sit on the patio and get a great view of people passing by on Kalakaua avenue.

Chris R.

Typical Cheesecake Factory. Nothing special. We were seated within 10 minutes. Our waiter in training was a bit slow. The food portion is huge, so prepare to take it to go or share with your parties.

Karen E.

I have no idea why it has taken me this long to write a review. Besides Kailua I am always in Waikiki. And what better way to spend my time here but to dine at The Cheesecake Factory! I have been coming here way before my yelp review days and even before Forever 21 was right across from their entrance. I think it use to be Town&Country Surf or something like that. Oh and way before they remodeled the whole Royal Hawaiian Shopping Center. Needless to say I really love eating here.Decor is second to none. I love how you can dine outdoors and do some people watching or indoors to enjoy the beautiful wood trimming on the ceiling and what looks like hand painted art on the walls. It might be just wallpaper but who cares I love the look of it. It is usually a little dim if you dine here in the evenings but during brunch or the day it is perfect lighting.Now wait time depends on when you come here to eat. During the day it's not so bad but the evening and especially during the weekends it is busy! They take down your name and you are handed a pager and the usual time is 45 minute wait. There are some benches on the side with cusions to sit on while you wait but good luck on finding one that's not already claimed. There is also a rock wall you can sit on right across from the entrance but after awhile your butt starts to get real sore. Then there is always Forever 21 for the ladies and guys too. If you have read my review my other reviews my husband who is a metro type of dude has purchased serveral things from here but will not admit it to his friends. Last if you have read up to this part of the review you would be lucky enough to know the secret of waiting at the most 30 minutes for a table or less. This tip is for you people that have kids 5 or 6 years and older or a small group of friends 4 or 5 tops. Before I had my baby it was just my husband, my older daughter 7 yrs old, and myself coming in to dine. Instead of getting a regular table we would head down to the high bar tables that are located right behind the bar counter. There are about four or five tables with four chairs at each table and it is first come first serve basis. So if you see an empty table grad it quick because there are sometimes others stalking for a table too. Now if you have five people in your party hopefully you can grab one of the empty bar chairs. They serve you drinks from the bar and the whole menu and you wait half the time for a table then having to go through the whole getting a pager and waiting FOREVER!!! Reward for reading my review. And if you already knew about my little secret then I'll move on to the best part the FOOD. Appetizers -Ahi Poke Salad --Deep Fried Mac&Cheese----Crazy goodness here! You get four deep fried balls of mac&cheese over a red sauce I'm assuming it's marinara --Lettuce Wraps---I thinks it's chicken or is it pork...I forgot but this plate is huge --Nachos----Order only one plate of this. WARNING you will not finish this so make sure you share. Whatever you can imagine is on these nachos. Entrees --Chicken Alfredo---Cheesy saucey goodness. Enough said. Oh and chicken --Cuban Sandwich with sweet potato Fries --Shirmp Club Sandwich with Fries--Shirmp is perfectly cooked, bacon, turkey, and whatever else goes on a regular club sandwich --I want to say Chicken Marsala but it's one of their popular plates. I remember eating a pasta also with marsala I think it was raviloli but yes their pasta plates are great also --Hawaiian Pizza--I love ham and pineapples --Kalua Pizza--Shreaded porky goodness --Spicy Crispy Chicken Sandwich--Lots of flavor, Huge, very crispy, THE BEST chicken sandwich you will ever have tried --Bang Band Chicken and Shirmp--It comes with rice. If you like Thai food this is a good choice Desserts --Cheesecake is their main dessert so here a list that I've tried and I will mention if I like it or not Oreo Cheesecake--Don't like it... Too Sweet for my taste Reese Cheesecake--Another one I don't care for too sweet Dulce De Leche--I have ordered this everytime ever since I found out that it has the perfect balance of creamy rich cheesecake and dulce yumminess Key Lime--It's a little tart but not too much Vanilla Bean--If you don't like the regular cheesecake with the sour cream this is the next best thing Banana Cream--I love this cheesecake. It is the first cheesecake I had from here and it is light if you don't want something too rich Strawberry--It is a classic combo can't go wrong Original--Comes with sour cream topping. I love the sour and sweet combo.

Bailee T.

I love love love this place. Every time I get my paycheck , this is my splurge food place! I recently moved from California to here for school. I loved the Cheesecake Factorys I went to back home and this one is just as delicious . They're all perfection. Servers are great, pretty much anything you get won't disappoint you! Especially the cheesecake. I personally love to get the Lemon Herb roasted chicken dish (but I substitute for the asparagus as a side) or the salmon one, under specialties I believe. And my boyfriend likes to get the Chicken Littles! He's not very big on the veggies or fish entrees. Anyway, and for their cheesecake I love to get Chris' Outrageous Cheesecake if you love coconut and chocolate together! The Oreo Extreme (I think that's it's name) is great if you love a fancy version of Cookies and cream flavored stuff!

Ryan M.

I highly recommend the Chicken Katsu!! Great flavor and the Spicy Miso sauce tastes amazing. They also have very good cheesecake flavors.

John N.

Pros: -Every single dish I've tried here are quite tasty. Some dishes have great portions and others are quite small. -Service. One of the best service you can get in a restaurant in Waikiki. These guys here at pros and work their butts off every day. Cons: - Takes way too long to get your food. The problem stems is that this restaurant is very packed and the kitchen does look a lil smaller than what you expect for a restaurant this size. - Price. Jesus H Christ it is expensive here. You will break your wallet if you eat here often. - With the name Cheesecake Factory, you figure their Cheesecake is good. Wrong. The cheesecake tastes old and not fresh and it is VERY expensive too. I don't expect much to change on this restaurant as they are always packed with tourists. There are definitely much better spots to spend your hard earned money here. 100 Reviews, 1 Day 31/100 January 12, 2012

Emma T.

Have to give it 4 for the cheesecake. We went once for a meal and 3 more times for the cheesecake counter. This place is huge, beautifully decorated and this place is busy. We got wise to this and went shortly before 5pm, very early, I know but it worked. Later and you are queuing to get a buzzer to put you in the queue. Crazy. Husband had a pizza and declared it OK, very chain restaurant. Miss ordered a kids pizza but they were out of kid sized bases so she got an adult for kids price. I had the best salad of my life and probably the hugest salad of my life, Sheila's Cashew Chicken Salad. It was so big, I would take a portion that size to a shared family meal. It was full of each ingredient and perfectly balanced, I will attempt to replicate. After our meals and being new to this Cheesecake Factory serving size thing, we ordered just two. I say that in jest as one would have been enough. We had the OREO® Dream Extreme Cheesecake and the White Chocolate Raspberry Truffle. Both were lovely and enjoyed by all three of us. They loved up to expectations. Other evenings we shared one slice between us from the take out counter, it is just inside the door on the right and you don't need to join the huge queue. We took the cheesecake up to the next level of the Royal Hawaiian Center and found a seat. We had and enjoyed these cheesecakes- Godiva® Chocolate Cheesecake Chocolate Tower Truffle Cake™ (huge) Chocolate Raspberry Truffle®

Kimo K.

$26 million Cheesecake factory most popular restaurant in Hawaii. I will write a review if I can ever get a seat in the restaurant..... Always a line but Japanese tourist only go if there is a line.. and they take pictures of everything, hilarious to see them order pupus and main plates and no room on table for two.. eyes as big as speed racer.. taking pictures and blogging even before they eat.. but the plates so big homeless can sleep on them. Food is consistent and always good.. bread great.. atmosphere is not Hawaiian but they dont care.. nice live music.. good bar and the secret is that at night it is an hour wait.. but you can sit on the wall and kibitz with the tourists or go to the bar and order food.. but that gives away the only way I can eat there.. also a back bar only for local professionals after work who do not want to wait in line. should have live music in the back and give some native Hawaiians jobs instead of just kids off the boat from LA. I have eaten CF in Beverly HIlls and Marina Del Rey since 1984 and only thing bad is that the restaurant is not on the beach, with the money they make.. they should buyout the Moana Surfrider and open Cheesecake Resort right on the beach and make more money than that hotel which basically wastes good beachfront restaurant space with junk food.. but they make no mistake for sure they have more money than God .. store brings life to Kalakaua street scene and Royal Hawaiian center.. if you get wait buzzer let the girls go shop Forever 21 next door. Cheesecake makes more than Dukes about $2 million a month.. so dont forget to tip your waitress.. even though she might make more than you. They should make a reality show and make stars out of their staff.

Chaulcey C.

Gross. Service sucks. There was hair in my food and it was not worth it . Disgusting!!!! So Many places to go

Patrick B.

Great menu super kitchen staff We were regulars - local customers mature people a manager Michael Mcbane when asked to help us order food to go sent us to a long long line when ask to help us direct said line was only way I said guess we should just leave he Ok with him a super bartender Tiffany made our day and got our foo Mr McBane needs a tune up in customer service

Corinthian N.

I love the Cheesecake Factory, but we recently went there and my food was cold when it was given to me. I mean, who wants to pay 30 plus dollars for cold steak. I stressed my complaints to the waiter, and he tells me that he will put it in the microwave and bring it back... Wth! I'm not paying my hard earned money for a microwaved meal that was supposed to be cooked and made to my liking. The manager came to the table, apologized and explained to me that they gave my freshly cooked hot plate to the wrong customer, and that I got a plate that had been sitting in the window for a while. I lost my appetite after hearing that. By this time, my family had already eaten their meal, and I was still in the mix of apologies, explanations, and etcetera with managers and waiters. Needless to say, I walked out of CF hungry and with a free slice of cheesecake. We don't eat out often, because we have small children, and we are busy during the weekdays. Needless to say, Wedding Anniversary dinner ruined...

Christian S.

Cheesecake Factory is pretty good. Prices are mediocre and food is decent. A good place to go during the day because the wait is usually less than 30 min. At night time almost every single day, it's about a 45min to an 1h30min wait. I really love the Chicken Costaletta, Buffalo Blast, Brown Bread, Baked Potato Soup, and their Mashed Potatoes! Service is always random, but usually it's all right. There's this local middle aged bradda that's super good, also this big haole guy I think that looks like Mr. Incredible from the Disney movie that's pretty fast too. All in all it's a good place to eat! Ambiance is pretty busy and loud, there's also 2 bars, one in front and one out back. Big group seating is usually in the back. And there's also a patio, right out front outside seating looking outside into the Main Street of Waikiki.

Steven B.

So how crazy busy is this Cheesecake Factory you ask? Here are some hints - * It's steps away from Waikiki beach. * It's open normal hours and busier than the Las Vegas location which is open 24/7. * It's the highest grossing location in the chain. A bartender told me 26M in 2012! That's right; 26 million from one location! * At peak times the waits are two hours plus. The crowds are so huge you'd think a superstar was about to arrive. So would I wait two hours for a meal? Absolutely not but that doesn't mean I don't love these folks. I've never had a bad meal here. The menu is ginormous and the variety will satisfy everyone. The prices are commensurate with the quality and huge portions. The adult libations are strong and the waitstaff is competent. This chain does it right. So go at an off peak time and be prepared to enjoy yourself!

Al D.

Large portions for decent prices (by Waikiki standards). The food was ok and my bloody Mary was a bit weak but I had an overall good experience. The cheesecake was delicious. This place is a diet buster but worth the visit.

Hohoho B.

This is just one person's opinion, but the place suuuuure didn't live up to the hype. We went for dinner and timed it perfectly, pretty much only waited about 5 minutes then as we sat there I could see the line getting longer and longer and longer. Crazy. We started our meal with the ahi poke...now that was good but expensive. It came layered with fried won ton pi and the sauce was really tasty, the perfect amount of kick to it. It had a small tossed salad on the side which was great because the poke was maybe only a 1/4 pound serving. Too little for the price (around $15) and waaay too little for 3 people. I would have just ordered another poke for myself if it wasn't so expensive. Price not listed on the menu which means if you gotta ask how much you prolly can't afford it. LOL Anyways, I opted for the chopped salad entree which would have been perfect had it not been for pieces of corn....yuck. I like corn but I think it should be popped, or stay on the cob, not put in a tossed green salad. So I actually sat there and picked it out. Others in my party had a rib eye steak which was pretty good sized and tasted ok. The other entree that was ordered was Chicken Bellagio which was a pasta dish with a bunch of cilantro on top. Ok if you like it. We also had drinks which may be why our bill was high, the cocktail menu also don't have prices on it....remember: if you gotta ask how much...... I would totally recommend the cheesecakes pricey but huge and tasty. I would go back only for cheesecake so at least they have a side counter for that so no need to wait in that loooong ass line.

Denise K.

I always prefer to eat at mom n pop eateries but there's something about cheesecake factory that I like. Their menu is extensive(!) so I can't say that I've tried most things. BUT the things that I have tried, I've liked. I love their strawberry lemonade. I dig their avocado egg rolls. The firecracker salmon app is yummy. Fried mac n cheese balls are also great. Their meatloaf tastes just like mama made it. The chicken madiera has never let me down. The bistro shrimp pasta, strangely, tastes better on the mainland. Their salads are ginormous. And I love, love, love their dulce de leche cheesecake. Service is friendly. However, I wouldn't wait over 90 minutes to eat here. It's too bad the cheesecake factory is located in waikiki. All the tourists flood this joint. If you're lucky, it's self seating at the bar and you can order off the dining room menu.

Keahi R.

I have to say, "now I see why everyone is waiting forever outside". It's totally worth the wait.. Drinks and dinner was exceptional or maybe I just ordered to right things.. So full there was no room for cheesecake, perhaps next time. I highly recommend, the wait is worth it and besides there are a lot worse places to wait in the world than right on the strip in Waikiki..

Kevin N.

I came here once with a party of 10. Be sure to go in and make a reservation. I don't think they accept reservations off the phone. They are always packed. Expect to wait an hour for a table. Honestly, the whole meal took an hour so I see why the wait is so long. So our party was split up into 5 and 5. Two separate tables. For my table, we ended up ordering all of the appetizers. That alone was enough to fill up five people, maybe more, since we were "the guy" table. All of the appetizers were terrific, I would give it 4/5 stars. The Cheesecake was delicious! I mean, it is their specialty! I ordered the Oreo Cheesecake, and the Godiva Cheesecake. I recommend getting the Oreo Cheesecake. The Godiva Cheesecake is only recommended for people who love double chocolate. Cheesecakes: 5/5 for taste 5/5 for presentation

Micah S.

This place is amazing! The restaurant is huge with so many people there all the time! I'm not into full restaurants as I'm not into waiting for service or food, but the setup here is amazing, we were never waiting too long and the food is incredible! The menu is huge with options to suit all tastes. I had a BBQ burger and it was one of the best I've ever had. I'm also big on good service and the Cheesecake Factory did not let me down they have so many staff that al

Jas A.

Happy Birthday to me! The food was yummy and so were the drinks. The part that got to me was definitely the wait. I am pretty sure we waited over an hour, and we came early! We ended up eating at the bar on the high table and it was fine. We had a margarita and shared some apps. I would go back but probably not if I had to wait that long again.

Victoria G.

Decent food. Island fish is fresh, ahi and mahi mahi are highly recommended. Cheesecakes are good. Parking is validated. Too many tourists in the restaurant.

Heather R.

Went here on our anniversary 8/12/13 and I was expecting to pay a WHOLE lot more. First we walked in and were put on a waiting list. We didn't wait longer than 10-15 minutes. They called our name and we were taken to our table. Note that you should probably show up before lunch/dinner rush because you will most likely wait a LONG time. We arrived between 5-5:30. The only thing about the whole experience was that our table was SO close to the table next to us. I felt like I had to whisper not to bother the couple next to us but couldn't because the atmosphere was overall really loud. We ordered two main courses meals and they were FANTASTIC. We got so much food. Worth the money. Then we both got drinks as well and both ordered a cheesecake along with getting the babysitter a piece of cheesecake. I was expecting a $80-$100 bill but only paid $65! We pay that at Chilis in pearl ridge for just meals half this size & two drinks! So I thought that was a great deal. Also they validated our parking at the Royal Hawaiian so we had free parking! It was overall a fantastic experience & I plan on returning again more often!

Shari T.

Although the wait is a long one, there are enough shops in the area to pass the time. And, as my 13 year-old put it, the pasta carbonara is worth the wait!" Large menu, lots of variety, & great live music with 2 local guys!

Derek C.

A bit of a wait but probably the busiest and most popular restaurant in Hawaii service was fantastic and the food unbelievable had a burger the first time and was so full we couldnt get to the cheese cake. They were happy to bag it up to take home. Second time had cheese cake and smoothie was to die for.

Carly R.

Amazing! The service was fantastic. Their manager, I believe his name was Dan? Was fantastic. We had a conversation with him and it was like we were talking to a friend. Which was the same for their entire staff. Busboys to waiters to hosts. Fantastic. It's worth the wait.

Dawn T.

Our server was patient and very helpful as we had a group of 9. We took a long time to order bcuz the menu is so extensive. Ordered the crab wonton and house salad with balsamic vinegerette. Both were excellent. For entree we had the gumbo with brown rice, The gumbo was very good but rice was a little chewy so I ate it with the bread instead. Shared everything with my bf and it was just enough food as we wanted to have room for cheesecake. We chose the chocolate mousse...yummy and not too sweet. As a whole enjoyed our experience there.

Kristy N.

I always think I'll like the entrees when I come here but I never do. Either I'm ordering the wrong items or I'm just gonna stick to their appetizers!! Update: the Cajun Jambalaya pasta was better the next day.

Clara H.

It was my friend's birthday, so I treated her out to CF. We reserved so the wait wasn't too bad. It was crowded though! And I was honestly shocked by how large the restaurant was. There are like 5 or 6 sections of seating. And there is an open kitchen you could watch if you wanted. VERY busy that night. We ordered and we didn't wait long, surprisingly. Once we ordered, the food came out in about 10 to 15 minutes! And of course the awesome pre-entree breads with butter! I love munching on the bread. Yum~ For dessert we ordered the oreo cheesecake slice. And I told our server that it was my friend's birthday, so the server started gathering the other surrounding workers and they started singing!=) It was fun and very cool of them. Overall experience was great! Oh, and in the front of the restaurant, there was a live band. I don't know if they do it all the time, but it was nice.

Paul R.

I don't frequent this place too often, but I always enjoy it!! There is always a wait.. ALWAYS! But its right next to the beach, and even though they say the pagers won't reach that far, they do!! So do a little shopping or relax by the beach til its your turn. The restaurant is nicely decorated and puts out a really good feel. I'm always really comfortable in there. The menu has a modest selection, and everything I've tried, I've enjoyed. And then its dessert time!!! So many delicious cheesecakes to choose from. You can't go wrong!

Chelsea J.

I came to The Cheesecake Factory with my boyfriend this past Thursday evening. There was a bit of a wait about 50 minutes but I didn't mind with all the shops around... Got sat a few minutes after my quote time but no big deal... Hostesses were very nice. Got sat all the way in the back of the restaurant... I had no idea it was even that big since it was my first time at this location... We got seated at a half booth/half chair table which wasn't very private but whatever I didn't specify a booth or anything just to avoid the hassle... But anyway our server Jessica (I believe that's her name) was awesome. I got the gumbo and my boyfriend got the bellagio chicken which she assured us were great choices. She was definitely right. Had a good dinner, good wine, good service, food came out fast, everything was good. Big portions for affordable prices. I would definitely come back more often if there was one closer to where I live (ewa) but I will definitely be going back some time in the near future.

Nicole A.

Pros: The food is excellent here. Menu items are a little pricey but the portions are plentiful and very delicious! Love the layout of the restaurant, with an open seat area overlooking the Waikiki streets. Once seated, the service is normally quick and the servers are very friendly. Cons: 1- Wait time: If u want to eat here, come early (when they first open for lunch time and early evening for dinner time). Do not come during the busy hours unless you're willing to wait sometimes up to an hour and a half. Yes, I'm serious. We showed up once during dinner time and was told the wait was that long. No, we didn't wait. It was already 8:00 pm, and with a little one, we needed to hurry and head back to the hotel to put him to bed. 2- Parking: No private parking. This is in the heart of Waikiki! What do you expect! You have to park in the Royal Hawaiian Shopping Center parking structure and walk through the mall to the opposite end. It's not a very far walk, but nonetheless, it's a walk. In a nutshell, if u love CF, the pros will far outweigh the cons!

Ehl T.

Been here twice before.(excellent service) But this time we had bad service. Jeffrey was our waiter. He rushed to take our order. He kept walking away and didn't even let us finish ordering. Waited forever for our food. The chef (or manager) had to personally give it to us. But overall food was delicious.

Carolyn I.

We had a class act experience tonight at TCF. I ordered a Steak Diane and my man ordered the pork chop. While his meal came in a timely fashion, a mix-up in the always busy kitchen caused my dish to come out after he finished his meal, so bartender, Nick, and floor manager, Marshall, partnered together to give us a fair reconciliation of the bill. We even walked away with a complimentary slice of cheesecake. We appreciate the accountability and the generousity of spirit. Our meals were delicious too! We'll be back.

Angy B.

Great customer service but the wait to sit down was too long! 1 1/2 hour !!!! But other than that it was great :)

Sarah J.

The Cheesecake Factory is an overrated tourist restaurant. Sure the food is delicious but it's not that amazing that you have to wait an hour and a half just to sit down. The only thing I am extremely impressed with is their honey oat bread and their selection of cheesecake. You don't really need an entree with their bottomless bread basket and the size of their appetizers. But they have a large selection of entrees so it appeals more to the picky eater. Also their entrees are good, being from New York its hard to find pizza out here that I actually will order again. Their portions are large so it's almost worth the price. Except for the cocktails, they're small and really not worth it. Just order water like a normal person and go have happy hour at a bar. My suggestions: Appetizers: -Avocado Egg Rolls -Fried Macaroni and Cheese (Personal Favorite) -Spinach and Cheese Dip -Caesar Salad Entrees: -Tomato, Basil and Cheese Pizza -Cheese Pizza -Americana Hamburger (Okay I don't actually eat meat, but I've never heard complaints) Cheesecake: - Godiva Cheesecake (The reason why I don't order any other cheesecakes) -Oreo Dream Extreme Cheesecake -Ultimate Red Velvet Cheesecake

Ram K.

Got here around 4 pm on a Saturday. Pretty busy but no line! Got seated in a few minutes. Ordered Black Iced teas for my gf and I. Wow they have a large menu and everything looks good. Started with Crab cakes. Waitress brought over some bread. I needed extra time to look over the menu. Decided to get the lunch portion Miso Salmon, it turned out to be the most moist and tasty salmon I ever had! I don't really care for salmon but am trying to eat healthier, so if I say it's good, it's really good! My gf had the combo steak Diane/ shrimp scampi. Crab cakes were good and so was our meal. Too stuffed for dessert but we ordered it for take-out. Oreo cheesecake for me and caramel pecan turtle for my gf. Excellent service. Our iced teas never went below half way. Came by couple times to check on us. If it wasn't for the idea of driving into Waikiki, dealing with traffic and parking we would definitely come here more often.

Shawna A.

We came here to celebrate a birthday. After reading the previous reviews, I expected a long wait time. We got here at 5:25pm and was told wait time is 50 mins. Because they are so busy, the quality of service you receive goes down. It takes time for them to get your drink order and/or check if everything is ok. I ordered a California Cheesesteak which was blah! The bread was hard and Cheesesteak itself had no flavor. I had to ask for a steak knife to cut it. Then I gave up and used my hands to pick it up. I didn't eat half. My husband LOVED the Shepherd's Pie though. He enjoyed it both times we've visited the place. Here's the gross part....they decide to wipe the condensation on the vents above us!!!! EWWWW! I don't think they thought of the dust or crap that would fall in our drinks/food. I guess the only time I'd be back is if my husband is hungry for Shepherd's Pie....and I'll stick with dessert.

Nat N.

My 5-star rating applies to their Cheesecake, nothing more. I've personally sampled their Tiramisu, Chocolate Raspberry Truffle, and Dutch Apple Caramel Streusel cheesecake slices, and they are all winnahs! I LOVE to order these slices "to-go" from the take out counter, that way I can pig out in the comforts of my own home. What turns me on almost as much as the cheesecake itself are their whipped cream dispensing machines that they have at the take out counter. Similar to how kids (and some adults!) like to spray the cheeze-whiz directly into their mouths, I would love to consume their whipped cream directly from that machine, with a side of cheesecake to go with. Mmmm!

Tasha N.

I haven't found any food on the menu that I like. I've tried quite a few times and nothing worked. My hubby loves the cheesecakes here but I am not 100% sold here. The wait is always long and it's loud. I'd rather just shop next door at forever 21.

Andrew C.

Very excellent Mia Tia good taste and presentation. The upside down pineapple cheese cake is something to not miss while here on Waikiki. Sometimes there is a long wait try to get there before busy meal times.

Anthony F.

Our server Johnathan was rude!! I notified him that I was allergic to shellfish and becoz I ordered crispy fish tacos I had to choose something else coz da fish is fried in da same oil as shrimp but I did have the grill the fish... Why couldn't they fry it in a small frying pan in new oil?!? So our order comes n the tacos has no spice or salt taste no taste in da salsa or sauce even Taco Bell tacos taste better. We also had the Chinese chicken salad but there was no chicken. Even the people next to us had problem with their food!!! The restaurant is so BZ their is no customer satisfaction or good customer service!?!. You wait for over an hour to be seated only to have bad service and n NOT good tasting food!!!

Christopher S.

Very solid food. Long waits for dinner. The menu is expansive, as is the wait for dinner (up to two hours sometimes). There are two bars where you can wait - or eat - the bar in the back is under utilized, just ask for directions (it's out of the hustle and bustle).

Christopher M.

Great atmosphere and really good food. Works well for large party. The location could not be better!

Sunny S.

Went here because hubby's craving for cheesecake. The place was crowded as always. I was surprised that we didn't have to wait too long. Staff was not friendly enough, seems like everyone's rushing to do their tasks. Menu was extensive and before I could decide on what to order, the waiter came (again) to ask what do I want. He didn't even bother explaining sizes/portions of our orders, like salads in lunch or appetizer sizes. Before you can have your order, you'll be full with their bread and butter which is btw good. And guess what, you can pass the time by counting how many staffs they have. The place is cozy and I like that they kind of putting families with young kids in one place. But I felt like their lights are too dim. Food is good, cheesecakes are good. But their service needs improvement, and more lighting would be nice.

Deebo H.

Its ok, i have a few items that i like here. A bit of a wait but food some what makes up for it

G. H.

The bad news: Ok so we always go to Cheesecake Factory in Honolulu as we live here. Often we get "to go" as it is so convenient, especially because they are so busy. Why so busy? The food is outstanding. ALTHOUGH recently they are lacking... We always would order the combo platter (sauces to die for) of Steak Diane/Shrimp Scampi. We've been ordering this dish all over the country (as we are travelers) and it is outstanding. Now a change??? You see it used to be with the side of mashed potatoes you could exchange for free the fettuccine Alfredo. This goes much better with it anyway!!! NOW they charge $3.99 if you want to trade! Bad. THEN they change the steak. It used to be 3 nice medallions of steak. Tender, great cut. Now it's only a few little "hunks" of meat. Barely a bite for approx. $22. Sooo we are now not ordering that favorite meal anymore. CAN ANYONE TELL ME WHY??? Next the good news... kinda... we had a very bad experience with a waiter. Short, nasty, clumping the plate down, cold food -- we were told by another staff member he left the food on the line because he HAD to wait for our fettuccine Alfredo to be cooked.... so... he left his shift for the day. Lucky for us. We had to send the cold food back. Marshall Freedman the Manager came out and couldn't have been nicer. He accommodated us this one time and did not charge the surprise $3.99 charge to change to fettuccine Alfredo. JEREMY J was our new waiter. He went above and beyond and is a great asset to this facility. The ending was good. Unfortunately we won't buy our favorite combo anymore due to the above aforementioned quality and upcharge of substitute. That is sad for us. PLEASE NOTE THE RATING I GAVE THIS IS FOR THIS MEAL ONLY. EVERYTHING ELSE (to my knowledge now that I am trying other meals like the wonderful salads!) are great. I recommend TAKE OUT! SO EASY!!! Go to the beach and enjoy a sunset!

Janet E.

I love Cheesecake factory, especially their shrimp bistro pasta (which of course was featured in those online articles of "eat this not that" as a do-not-eat-this dish). Each Cheesecake factory makes this dish taste delicious, and this location was no different. It was yummie!! We had visited the Cheesecake factory twice while in Hawaii. During my first visit, I ordered the fish tacos (grilled). I really did not enjoy it. The fish portions were SUPER small. They probably would have looked much larger if they were battered. The tacos were more tortilla, cabbage, and salsa than fish. (Thats why I had to return to Cheesecake factory another time to get my pasta dish--my fault for trying something new). I really wanted to eat a slice of cheesecake here but I really had no extra room in my stomach for it. The portions here are huge!! Plus, they give super delicious bread and butter before the meal arrives, which made me even more full! I love this place! Service is always good here and they are so busy that they have to be hard workers! The line for dinner was ridiculous. When we arrived at 6pm, we were told a 1.5 hour wait. When we arrived at 5pm, we were told a 10-15 minute wait. Get here for an early dinner if you can!

Sam J.

This Cheesecake Factory is what you'd expect from any Cheesecake Factory... delicious! Our waitress was incredibly friendly and knowledgeable about the menu. The food was awesome and the cheesecake was the best around! The Cheesecake Factory is always a safe bet for good food and this location did not disappoint! The only downside was the 1 hour wait to be seated but that should be expected at any restaurant in Waikiki around 7! The wait was worth it and we will be returning on our next visit!

Mike M.

Come early!!!!!!!!! This place had the longest line I have ever seen, like 100 people lol (ok more like 50-60). Basically it was really long and I was only coming here to pick up some cheesecakes to go and that line was long too. Long story short, if you got to eat here, make a reservation, come after peek hours, or place your order to go, otherwise be prepared to wait a long time!!

Kayler H.

OMG where do I start.... The bread was horrible along with the steak! The restaurant was cold, noisy, & service was crazy.... cheese cake factory is so overrated any way..... fast seating but horrible food!

Trisha A.

The service was fine but the food was terrible! Ordered the Fish and chips, half order and it was delivered with the fish being undercooked. The fish was soggy. Never been to a Cheesecake Factory on the mainland having been served. Substandard food:(

Jenna S.

What can I say, I love this place. Yummy food, affordable, and good location for Waikiki. The Herb Crusted Salmon and Steak Dianne Combo is so good! The only negatives are it's super busy during dinner and NOISY! I suggest coming for luch or right before dinner to avoid a wait, also try and sit outside or in the very back, it's better lit and somewhat quieter. Park at Royal Hawaiian shopping center and get validation, 1st hour is free then only $1 every hour after that.

Erin T.

Not bad, not good. Just meh. Food was fine, but all just bland and nondescript. We split 3 appetizers between the 2 of us and had another whole meal left over, so portions were big. We've been on a calamari kick, so this was about the 5th place we'd had it this week. Definitely the worst. Again, not bad, but just obviously right out of the freezer and put on a plate with a bowl of cocktail sauce. Tamale cakes were SWIMMING in sour cream and the nachos were...nachos. VERY crowded, but we did call ahead, so it definitely helped the wait. Our server was awesome- very friendly and very helpful. The cheesecake dessert was, of course, the best part. My husband had the tiramisu cheesecake and I had the cookie dough. His was definitely the better- mine was WAY too sweet. Not able to finish it. I've found that in the past with the dulce de leche cheesecake, too. My go-to here has always been the Vanilla Bean. It's lighter and not an over the top. Too many other dining options here to go back again unless it's to pick up a slice to go...

Kimberly S.

The wait is normally an hour or more but this is their busiest location in the country so expect it! Aside from that everything is great. Regular menu as the other locations, easily located in Waikiki. We normally go once each time we visit after a long day of snorkeling!

Diane E.

You just can't go wrong with The Cheesecake Factory. They have it all...as evidenced by the 'book' rather than menu :-) We arrived here - starving - after spending the day doing various activities. My 2 year old granddaughter was given a booster seat to sit in...and the waiter immediately brought out a plate of bread and sliced bananas for her. Wow! Great service and they must know how hungry (and impatient) a baby gets. My daughter ordered a 'lunch sized' salad -- which was huge. My son-in-law ordered a pork sandwich -- which was huge. I ordered the chicken avocado club -- which was huge. We also ordered the kid-sized Mac & Cheese...that lasted for 3 meals for the cheese-loving baby. We all took food home to have later for dinner. We shared a slice of the Mango Key Lime Cheesecake and it was delicious :-) Great location in Waikiki and as we trudged our food-coma selves back to the parking lot to retrieve the car, I was happy for the exercise.

Kaniala K.

I'm sorry, but the waitress is nice but who brings the food before the drinks and the meats not cooked...I couldn't drink because I already had eaten...not happy with the service tonight!

Jason M.

Great food, great service! Just always super packed, the wait to eat was about 40mins but it was worth the wait! This was a first time eating there for my wife and I! Will defiantly be back!

Anuhea K.

This place is GREAT! Such a wonderful environment, big area, lots of space & very clean. The waiters are so friendly. Ordered casual lunch so I could prepare myself for their huge variety of cheesecakes & enjoyed a delicious BAKED SNICKERS cheesecake! So mouthwatering & satisfying. Definitely coming back.

Beth I.

This particular Friday night really was as good as it gets for dining out in Waikiki. It was about 930ish and there is always a wait time, but it was only suggested to be 15min. It was my chance to check out Forever 21 next door (which is gigantic BTW). 5 minutes into my adventure in clothes heaven, our buzzer went off. We were surprised that it was sooner than we expected! I was actually a little disappointed that I didn't have more time to look around! My wallet stayed happy though. We were escorted by a very friendly greeter and led to our table on the diamond head end of the restuarant where there is live music. Sounds obvious that a greeter should "greet" you, but some restaurants have the worst seater/greeters. Not so at CF. Smiles all around and small talk as they seat you. We had a prime spot to view the entertainersat our table. They are top notch and I'm convinced I'd like them to play at my wedding someday. Very mellow classic Hawaiian and popular songs and not overpowering the conversation. Our server came along and told us the specials and brought us our drinks (pineapple mojito and ultimate margarita) and warm bread. My favorite is the rye bread and I could sit there noshing on it all night. So delicious. We ordered the ahi carppaccio which was by far the best I've ever had. I really appreciate all the innovation that CF puts into their dishes. They have quite a few traditional dishes, however, the presentation and flavor is a cut above. We were oohing and ahhing over the food that was ordered by other tables. Gorgeous! The carppaccio looked nothing like we are used to and that was a VERY good thing. It was two thinly sliced pieces of fresh ahi the size of the whole plate. It was drizzled with the spicy mayo and aioli, green onions, avocado and pureed jalapeno and served with a ponzu dipping sauce and namasu on the side. It was fabulous. (see the pic posted) We also ordered one entree of the mac nut crusted ono with stir fried veggies. The two generous pieces of fish were very moist and tender and served with a delicious sauce (can't remember if it was white wine or something else). It was about $24, but worth every bite and should be shared by two if you are ordering apps. The part that really sealed this million dollar deal was the service. It was friendly, efficient, and professional. I was also very impressed at the way the servers work so well together to make their work even more efficient. Some restaurants have servers that don't look like they even know eachother, but at CF, they even help to bring out the food and clear tables for eachother. They have got efficiency down to a science. Everyone seems to be working toward the same goal... happy customers. CF was a total two thumbs up experience. I'm so glad we didn't go to our usual haunts and ventured out to waikiki for late night bites. I can't wait to go back and this time I'll save room (like not eat for a whole day) to have cheesecake. P.S. This isn't the cheapest place to eat if you're on a budget. It came out to just below $100 for 4 (alcoholic) drinks the fish entree, and the carppaccio appetizer. The drinks are where they get you. They don't have prices on the menu and it will cost you between $10-14 each. BUT, the entrees are large and can be shared if you order a salad or apps and I'm completely all for paying a bit more to get top notch service, food quality and entertainment.

Sasha L.

This place always has a ridiculously long line if you're waiting for a table. But I like eating at the bar as much as I like eating at a table, so I always skip the pager and go straight to the bar! Never have had to wait for the bar there :] I like their entrees (the salmon with herbs is delicious and tender) but I really just go for the dessert.. Irish Coffee with Baileys and a banana cream cheesecake please! My absolute favorite combination! The bartenders are super cool, so skip the two hour wait and jump to the bar! 5 stars is for the cheesecake alone ;]

Bryanie R.

This place is good. I've been here a couple times and my friend and I went today to celebrate both of our birthdays. The host was really nice with seating us and the food was prepared well. We couldn't finish it all. A bit pricey, but what do you expect? It's a restaurant in Waikiki. They sang happy birthday to us and brought our cheese cakes with candles in it. It was a really good too. It's kind of dark in there and the bathrooms are big.

Steve D.

WARNING!!! Unless your kids love this place, stay away. Huge lines every night 45 minute wait is nothing here, we went there like everyone else, has to be good. No it's average food at best, I can read the bible faster than this menu, any chain that has that many items is not going to be good. It's probably in the best location on waikiki but you have so many better choices, walk down to lewers street, pf changs, yard house etc. if you want the best & don't mind spending more money, go to Roy's, Ruth's Chris or Nobu.

Logan M.

Came here for lunch on a Saturday. Lines were long as expected, but we were seated in 15 minutes. I think because they were only 2 of us, we got in quicker. The seating was so tight. There was probably just a couple of feet between myself and the person that was seated next to me. Started with the spicy ahi tempura for our appetizer. BF loved it. I thought it was okay. I ordered the Bang bang chicken and shrimp. I remembered it being a little spicier, which I love, but this time around it was pretty mild. BF had the ribeye steak. It looked juicy, and it must have been good because I don't remember getting to taste any of it. Too full for dessert, but we can't leave without any cheesecake, so a couple of slices to go please! We parked at the Royal Hawaiian, had it validated, and paid a buck! What a bargain for Waikiki!

Cindy L.

Came here on my bdayy and dont take reservations , walk in only. Came about 8 pm ish and the wait was a little over an hour. The girl gave us a really good time estimate :) hate it when people lie and I have to wait waaay longer. She was on point ! :) Got the hibachi steak ? It was yummmmy !!!! Love how the lights are dim and cozyy. Also got a free little ice cream sundae since it was my bdayy, a few of them sang happy birthday and everything was so cute. Servers always passing by to check up on you. Couldnt complain about anything !

Renee S.

Exremely busy place on weekend, wait was 80 minutes, I went to the bar area, like musical chairs...wa la. About 5 seats opened up at the bar; excellent service at the bar forgot his name, too hungry.,,. Great calamari, chopped salad and ahi carppacio, yum sliced paper thn. Great Pomegranate mojito. I liked the bartenders inquiry, do you see CHEESECAKE in your future. Hahaha, too cute.

Dee B.

Honestly, I was really surprised. I expected a run of the mill American chain restaurant salad. I was knocked off my chair when I saw and tasted my ahi tuna salad with tomato, avocado, pickled ginger, greens and about 6 oz worth of some of the best ahi tuna I've ever had. All for $17 US. The coffee sucked, but who cares? The salad was superb.

Gina H.

Ok, so we usually come here for the ambiance and calamari. Today i ordered the shrimp and bacon club which was delish. I usually never give a bad review unless something stands out and ruins the experience. Today I give this place 3 stars based on service. Lauren P was our waitress. First off, we asked for knives because our table had none for us to butter our bread but she forgot and never brought any. Second, I ordered a beer and was almost done with my first so I ordered a second beer because I didn't know when she would be back. She came back pretty quickly but refused to drop the second beer and glass even tho she already picked up my first bottle. She stated that we can't have 2 drinks at a time. I am familiar with the stacking laws in Hawaii but I didn't need another glass and I had no other beer bottle on the table with me and my bf who is well above drinking age. When she came back to the table as expected a long while later (15 mins) I told her to cancel the second beer. She said ok but proceeded to ask us if we were done with our appetizers even tho there was still some on the plate. She never checked to see if our drinks needed to be refilled. To top it all off she forgot to take the 2nd beer that she never served off of the bill!!! I'm so disappointed with the service that at the moment I'm thinking I want to give them 2 stars! Pppfftttt!

Michael K.

When you have been to one Cheesecake Factory you have been to them all. I didn't like the one hour and thirty minute wait. The food wasn't that good.

Gunjan K.

We were there for 4 days and dined in for three times! Price/Quantity/Quality : Been to other places in the area but this one was good, when you compare to price and the quality & quantity which is offered. Delicious food, whichever we ordered. Ambiance : The best seats are the one facing the street. No food is good until you eat in the ambiance you prefer. Full of people and lot of things going on, look around and easily accessible place. PS: If you looking for a place to relax and don't want to miss the streets of Honolulu, dine at evenings there. Service : All the three attendants were good, courteous and quick in their service. No complaints whatsoever. We recommend, a must-go place once for the prices in the restaurants in that area are on fire and this one suits your pockets, I can say that.

Ben D.

Despite the long wait time and the fact that it is in the most touristy area on island, I have a strong, undying love for this place that I've come to for some pretty big occasions, many of which happened to be birthdays, including my own a few years ago. I recommend going for lunch if you're looking to get in and out relatively fast because the dinner crowd is like no other and will have you waiting anywhere from 45 minutes to two hours. Luckily, it is located on the west side of the Royal Hawaiian shopping center, so feel free to shop while you wait. But be sure to come back earlier than your anticipated seating time because they often seat you faster than they expect to. When you get inside, there are four or five different areas of the restaurant that you could be seated in. Dining outside in either of their two outdoor seating areas is always enjoyable and personally preferred. Most times you'll be seated in the indoor booths - still nice. The wait staff is trained quite thoroughly on the menu and are very helpful for friends who are overwhelmed by the menu - be warned, it is a very extensive menu and quite easy to get lost in. The waiters/waitresses are also really friendly, though conversation with them is tough as the restaurant is extremely busy. Wait time for food is pretty standard, maybe 10-20 minutes, and is entirely worth it as the food always hits the spot (and there's complimentary bread to munch on while you wait - it's divine). Personal favorite dishes include the Wild Mushroom Burger, Garlic Noodles, and Roasted Vegetable Pizza. If you're looking for meat options, consider ordering their Wasabi Crusted Ahi Tuna, a Cuban Sandwich, or their Shrimp with Angel Hair pasta. Otherwise, ask your server for their favorites and order accordingly. What I haven't gotten around to trying is their breakfast or brunch menus, though I hope to change that soon. As for dessert, cheesecake is a given - and there are so many to choose from! They are all guaranteed to be good. My favorite two are the Key Lime Pie and the Wild Blueberry White Chocolate varieties, conveniently located next to one another on their menu. You receive in quality of service and food what you pay for, so definitely splurge a little when you come, you won't regret it! This place is great for birthdays, special dinners, or just going out with friends. As cheesy as it sounds, any night is a great one for the Cheesecake Factory. Enjoy!

Michelle L.

Management here in Waikiki needs to cater to who spends the most money here and ensure Japanese, Hong Kong translation is available at every shift seriously.

Vince L.

Why is there always a huge line here?! It amazes me that folks travel all the way to Hawaii to eat at a national chain. It reminds of tourists who go to France or Italy and wind up eating their coffee fix at the local Starbucks. Where is the adventure in that? To be fair in writing this review, I went there to get a slice of cheesecake and to get a chance to see what the commotion is about. It took 30 minutes to get a slice of cheesecake to go! I could've baked one myself in about the same time.

Ajie P.

Saturday Night Tripple Date with the Best Friends! Came here around 9:30 pm, told that it would take 45 min to be seated but we got seated 20 min after :) yay! When they serve you the free bread with butter, they only put 1 brown bread ( tastier ) one.. I think they want us to fight for it or something lol, Well, to start it off, all six of us had the " dead guy" beer. we wanted to try it out since because we haven't tried it out. It was one of them dark beers. Tasted pretty crispy.. on an empty stomach, you can start feeling the buzz lol..Am i a lightweight? well then the women started ordering the blended alcoholic drinks..Including the Georgia Peach!! I gave it a try and ooohhhh..soo tasty!! For Starter, the usual Calamari, cant go wrong with that. with that white & red dipping sauce. For Entree for me = Chicken Madeiro - well cooked chicken ( soo tasty, u dont even need all those other ingredients) with cheese and mushroom on top cooked in this nice sweet sauce served with mash potatoes. = Awesome!! Here is the breakdown: appetizer - 2 calamari entrees - chicken madeiros, kalua salad, 2 different types of specialty burgers ( cant remember), 1 pasta ( cant remember also), chicken quesidillas dessert - 1 red velvet, 1 strawberry cheesecake, 1 oreo cheesecake drinks - a lot of them!! I think we tried the whole menu lol Total - $257.48 Our server was awesome. I think he gave us some freebies, so we gave him extra good tip!

Grant S.

"Hey Grant let's go have dinner in Waikiki" "ok" Little did I know that my little sister set me up... big time. We had dinner at Koa Ave but then I got blindsided by a visit to Forever 21. The strip of Waikiki was bangin' for it being a Tuesday night with tourists checking out pretty much anything that was open (which was everything). Upon arriving at Forever21 I had a choice, either go with her into the store and undoubtedly be the straightest guy in the place, or check how much money was left on a Cheesecake Factory Gift Card. Guess what I did. I won't lie, I stepped foot into Forever21, but not far. What surprised me was the ridiculous amount of people milling around outside and in front of the Cheesecake Factory. It was difficult getting inside not to mention I had to stand in this loooooong line at the cheesecake counter. Turns out a $50 gift card from like 5 years ago retains its full value. Good deal. The staff was quite competent and friendly despite getting slammed harder than your pinky in your car door. Props to them for not being moody soul eaters like some other places I know. Despite having to shout my order to the person taking my order 18 inches from me, they got everything right, so I tipped them the balance on the card after getting $40 worth of cheesecake. I really appreciate all the workers keeping their composure at such a busy hour on such a strange day. Keep up the good work.

Bob V.

This place has good food and incredible desserts although the dinner wait time is a little ridiculous at times, eat early or late! Sometimes I call ahead and get dinner to go...

Ryan T.

Even with the long waits and the crowded, touristy atmosphere. The food and service make up for it once you are seated. Pros: -Everything I've had taste good and the Steak Diane will keep me coming back when I need my red meat fix. -Food comes fast -Good service -My father swears he had the best soup he's ever had there. Cons: -Long wait after 6 -No cheap parking in site -Loud -No intimate seating, better for groups than a date. Tips: Sometimes you can speed up the process if you find a table in the bar, I think most if not all seats are first come, first serve. Also, small bar hidden in the back, sometimes you get lucky since not many people seem to know about it(don't tell anyone ;-).

Anna R.

During our stay in Waikiki, we passed this Cheesecake Factory several times walking along Kalakaua and joked every time, "What's Cheesecake Factory?" Since we dine at this chain on the mainland, we were determined to eat only at establishments we didn't have back home. Well, we were on Day 5 of our vacation and the DH and I just wanted something that wasn't local. I never thought it would happen, but I was ready for a nice salad and he was ready for a burger. Despite a crowd always waiting to be seated, our wait wasn't long - about 10 mins. But we also did just miss the lunch crowd. The service was good with a little aloha added in. DH ordered the Factory Burger and I ordered the BBQ Chicken Salad + two Passion Iced Teas. The only reason I can't give this location five stars is the food. Almost as good but not quite. DH said his burger was a-ok and unlike the mainland, they don't serve shoe string fries. My salad was good but they were a little skimpy on the fried onion strings unlike the mainland. And my favorite CF Passion Iced Tea was lacking that same exact flavor that's consistent on the mainland. Otherwise, a good distraction from the local fare!

Zar A.

BUSY, BUSY, BUSY location. My secret to getting a table here is to come about 15-30 minutes before they open at 11AM. Then, you are guaranteed seating. I don't like waiting, so I have never come at dinner time. I heard that they get craaaaazzzzzyyyyyy busy... My favorite items: +Hawaiian luau salad - salad made w/ a Hawaiian twist! Besides lettuce, the salad is a three layer wonton chip salad (generous portion, easy fills two to four people) and kalua pork! yummmm! The salad dressing is a little on the strong side, but pretty yummy! +Energy breakfast - comes with egg whites, grilled chicken and some spinach and grilled tomatoes. +Snickers cheesecake - I'm weak for nuts...

Ashley C.

Have been here a few times. Last them was a Saturday night. The line to put your name in for a table was super long and there were tons of people waiting outside. We were told it would be an hour wait and it was only about 45 minutes which was great. They have a lot of seating on the inside, much bigger than any other Cheesecake Factory's. The food was amazing, as always.

Shun P.

Always get the Buffalo Blast appetizer! Huge portion

S Y.

We decided to dine at the Cheesecake Factory on the day we arrived in Oahu. Because we were familiar with its popularity during our experiences on the mainland, we went in at 4pm which was a GREAT CALL. We were seated within 2 minutes but it was clear that the restaurant was filling up fast for the dinner crowd. Once we browsed through the extensive menu (the menu looks like a short story novel but included the wine list and cocktail menu as well) we were ready to order. I highly recommend ordering the lunch portions of the pasta if you want to minimize leftovers to take back to your hotel and most importantly leave room for cheesecake. The pasta dishes were fantastic in both flavor, portion size and presentation! The burgers were also great (extremely filling). We lucked out on dining there during their national Cheesecake Day (July 30th: all cheescakes were half price!!). The service as good and attentive considering entering the extremely busy period. They seemed to have alot of staff to handle the crowd. When we left (around 5:30pm), the line up out front was absolutely nuts?!?! We were now all set to enjoy the rest of the young evening enjoying the sights if Waikiki. To fully enjoy your dining experience, show up before the dinner hour starts otherwise you may be too frustrated from the line up to enjoy your meal. The prices were about right for the level of dining experience and the portion sizes provided good value. Enjoy!

Kevin S.

I am not one of those people that believe they are "above" chain restaurants, and coming here for the first time in a while reaffirmed why that is so. The food my group ordered (combination pizza, pasta, some drinks) were all surprisingly good and came out within 10 minutes. I think the bill came out to about $15 bucks a person, which seemed pretty average. Service was good, and the atmosphere seemed comfortable. On another note, this place has probably the best location on the Waikiki shopping strip. Highly visible, and easily accessible to foot traffic. Consequently, it is always retardedly busy. Would come here again if too lazy to find hole-in-the-wall places in Hawaii again!

lisa b.

Didn't know that they served a great breakfast/brunch on Sundays. Stumbled upon it and so glad we did. No cheesecake for us, but the BEST bruleed french toast I have ever had! Husband had Belgium waffle and said it was great too.

Chrisy Y.

This Cheesecake Factory is super pretty! I enjoyed dining indoor but outdoor ... if that makes at all sense. Maybe you just have to see for yourself. I love Cheesecake Factory food, so as always, it was yums. I have the Luau Salad. I don't have that option at home & it's amazing. The wait though is painful. I suggest go early, put your name down & do a little shopping in the meantime. (: OH! & Pina Colada cheesecake = great! But I wish it had more cheescake part.

Kristen U.

Cheesecake Factory, your wait is ridiculous. Once for a friend's birthday, we had to wait about 40 minutes for a pager and another 1 hour and 20 minutes for a table. I've been here many times and the only time I waited less than 1 hour was when I dined in after 9 pm. However, despite your absurd policy of not offering reservations, I always, always, ALWAYS come back because you're just that good! I can't stay away! I think I need help. It impresses me that this location is such a mad house but service is never compromised. I've never had a bad dining experience here as the servers are all very sympathetic over the long wait, but patient and helpful when I'm deciding on what to order. My absolute favorite dish is your chicken madeira - it's superb! Other favorites include your mac & cheese appetizer, quesadillas, and shepherd's pie. Of course, I can never leave here without taking home a few slices of cheesecake (since I can never find tummy-room to eat it at the restaurant). My all-time favorite is your Godiva Chocolate. Good Lord, it's the finest piece of cheesecake that I have ever had the pleasure of eating. I'm a chocoholic and the richness of it is phenomenal. A great way to finish off the evening. In addition to the great service and food, the ambiance is really beautiful. I prefer eating out on the patio (?) - the one that's right across the lawn from the Royal Hawaiian Hotel. It's much quieter out there than inside the restaurant. My rating of 4 stars is going to stand until the day you decide to offer reservations - I'd be a regular here if I didn't have to wait so long.

Krissy F.

Sinfully delicious!!!!!! I love this place so much!!!!! If you plan to go here plan on three things.... Spending lots of money, waiting a really long time for a table (hour or two or more), and leaving feeling like you may barf from eating to much!! It is a rare treat though and I recommend to go here for a special occasion for sure. There is something for everyone to choose from here! The southwestern egg rolls are out of this world amazing here! I also love the chicken enchiladas they make (I'm not sure of the name for the dish) but they come with green sauce on top and cheese with some little corn cakes, black beans, and rice! So yummy and filling!!!! As for cheesecakes I have had the red velvet with cream cheese, Godiva (a chocolate lovers paradise which is super rich), and Oreo (creamy Oreo not to rich but so good) and all 3 were AMAZING!!!!!! I always have to share my cheesecake with my husband though way to rich to eat all by myself! The worst part of this restaurant is the check!

Eva C.

Sunday brunch today was unusually not busy so we got a seat right away. Portions were humongous and service was friendly. Crab hash is definitely something to get.

Zoe B.

We went there again last Sunday and I just want to simply say that choosing Cheesecake Factory can never go wrong. We never have any bad experience with Cheesecake Factory, service is always good and sincere, we always feel that we are being welcomed. Even if we go there at late night time, they would check with us if we need anything else before the closing time so that we get to order anything that we have in mind (especially the dessert!). After trying many places on this island, I think I would stick with Cheesecake Factory whenever we have no idea what to eat and not having the time to cook. The long line is worth it. We love Cheesecake Factory!!!!!

Lin K.

As a Waikiki local, I can say this is my favorite place. The cheesecake factory always has what I want. Great food which is consistent. Excellent service, and good drinks. How they pump thousands of people through here day after day and maintain the quality of food is beyond me, but it is working. For the tourists: Yeah, cheesecake factory isn't the most exciting place to go in Hawaii, but the food is good, and reasonably priced for what you get. A lot of the other Waikiki restaurants, national chains and others will give you a lot less and charge you the same price. The best time to go is before 4:30 . This place gets crowded fast. We often sit at the bar tables and order food. We always seem to get a spot. The cheesecakes are of course to die for. Try the wasabi crusted Ahi, mac crusted mahi or steak Diane. And the avocado egg rolls are a can't miss.

Lei D.

I have been to this Cheesecake Factory before and I've had decent service, but tonight was great! Although it was pretty busy, we were seated pretty quickly (party of 4). We just did dessert, but the portions were huge and tasty as usual. We split 2 desserts between the 4 of us and still had leftovers! Our server was Dustin M. and he was awesome. Very attentive, but not too much that he bothered us. He knew his menu and made great suggestions. He definitely made the night! And if he is reading this, you may remember me by, "Thanks Kiddo!" =P

Courtney O.

Whenever I come to Cheesecake I try to come at off hours so I don't have to wait in a long line. I love that there is free validated parking. Where else can you find that in Waikiki? The drinks are good although a bit expensive and the food is always okay. I usually take a Cheesecake home and my fave is the oreo. I think over the years the slices have gotten a little small while the price has either remained the same or gotten higher... I'm onto you!!

Lindsay T.

The wait here is beyond ridiculous. Over an hour on a weeknight for only two people -- definitely not a place I come back to regularly. (At least all of us ladies can go and bide our time at the gigantic Forever 21 next door!) Because it's so crowded, it can get noisy and the service can be slow. However, the staff is really friendly, so it's hard to complain about slow service when the restaurant is jammed. But the food is always good. Huge menu selection! I normally opt for a pasta or a burger, but I'm sure everything is delicious. And the best part: the AMAZING cheesecake. My favorite: RED VELVET -- two layers of red velvet cake, two layers of cheesecake, and a sweet cream cheese frosting, mmmmm.

Carolyn A.

Had to wait an hour but t was worth it. The fish tacos were great but we shared 3 pieces on cheesecake between 6 of us and they were all amazing. I highly recommend.

Arnel D.

Cheesecake Factory located in Waikiki is awesome! Only a few steps from many major hotels, this place gets pretty busy. If your hotel is close by opt for take out and dine in your room or patio like what I did and even grabbed a beer from an ABC store for cheep. They serve all sorts of food and liquor. Call ahead for a reservation if possible to avoid waiting in an hour and a half wait.

Darren N.

Getting there: Easy to find and parking can be found cheaply with validation at the Royal Hawaiian Shopping Center garage. Ambiance: Dark but due to the hustle and bustle, it is difficult to carry intimate conversation. Live music plays at times as well, but not featured stuff. Service: Very courteous and helpful wait staff. They go the extra mile in keeping water levels, food quality checks, and even parking validation for you. Food: Typical fare for the chain restaurant. Pasta portions are very generous but reflects the price. If the dish isn't naturally heavy, the portions will definitely feed you for more than one meal. If you like pasta and cheesecake, this is obviously the place to go but they also have other foods. The menu has many choices and their specialty drinks are fruity and varied. Who to bring: Any sized party works, but larger parties probably have a longer wait. How much to bring: Enough to pay for a full tank of gas. Verdict: Four stars for the food, portions, and cheesecake desserts. I wouldn't go to this place too often given the wait and price but definitely a good place to get a satisfying variety of food. Final notes: Weekend dinners are often an hour wait I think. Be prepared, this place is always busy.

Sandra G.

FOR ANYONE COMING HERE FOR THE FIRST TIME: YOU MUST TRY A CHEESECAKE HERE!! This always-busy location doesn't take reservations, so on any given night it's at least a 45-minute wait. And nothing bothers me more than watching tourists eat here after a long wait and NOT ordering a cheesecake. Cheesecake Factory has SO many dishes to choose from, I never understand how they're able to get food out fast. This is the biggest location I've ever been to. I ate the "Incredible Grilled Eggplant Sandwich" with a salad which is one of the few veggie options available. Very tasty, but it kind of fell apart after a while because it was super juicy. I ended off with the Chocolate Mousse Cheesecake which was perfect because I was craving chocolate and wanted something lighter without unnecessary layers of cake. They put way too much whipped cream for my taste, but the cheesecake never disappoints. I ate about 3/4 of it myself, so it would have been finished if my dining companion had helped me out. The service here gets 5 stars, but with such a massive menu I don't think their food will ever get to fine dining status. I'd like to try some of their other non-cheesecake desserts, but it's so difficult NOT to get a cheesecake since they have so many kinds.

Tony V.

The last time I ever come to this restaurant again. It seems like they don't want to help you unless you smell like money. I may not be flashy but Im more then capable of eating at this place and leaving a good time if there service warrants it. It all started when we were in line and a flashy lady jumped in front of us and told the host how many she had in her party. When we confronted (politely) told the lady that there was a line the host seated her first anyways and told us to wait to one side. By the time we did get seated we had to sit and wait for 10mins and we still haven't even gotten water all the while the couple next to us which came in after us got there water and was able to place there order while we sat there and waited. In stead of causing a seen which I feel that I should have done. We just got up and walked away. One incident, I can pass it on as the person is rude or forgot but two. I think that reflects on management. Anyways my money is as good as anyone elses and if I cant get the same treatment. Then that's the last time Ill be there.

Allison M.

Their menu at The Cheesecake Factory is impressive, to say the least - it's almost a book. What's less impressive is the food itself. Everything we tried - aside from the cheesecake - was over salted, and otherwise bland, my pasta especially. It's sad that the only spice some restaurants seem to know how to use is salt. There's so many other flavors out there! That being said, they're clearly used to handling the traffic of a Waikiki afternoon, and the service was quick and friendly. They don't skimp on the portions either, and the cheesecake was no exception. The one slice we shared looked as large as my face, and neither of us could finish it. There's just so many better options in Honolulu.

D R.

Generous portion sizes! We had the chicken shot appetisers which were $8.95. They were very tasty but huge serving 8 pieces that are the size of a whole chicken wing. The lot pizza was basic but again generous size for 1. The cheesecake was good but again big excellent. Would I go back, yes. Would I recommend it yes.

Diane Y.

They need to start taking reservations. Period. Maybe they can be extremely strict about on-time arrival, like "if you do not arrive within 2 minutes of your reservation time, your spot will be given to the next person and you will be at the back of the line" or something. It is a HUGE waste of time to have to wait an hour every time I dine here. Their lack of a reservation policy indicates that they are okay with wasting their customers' time, which is a reprehensible way of running a business. Just think of it this way. If you have a party of 2, and your group makes an average of $40/hr at their jobs, the opportunity cost of eating here is $80, just for the wait time. At that rate, they should be paying YOU $10-20/person! The food is decent but overpriced and the less-popular cheesecakes are always stale. I would never actually pay money to eat here.

Ingrid V.

I expected it to be mind blowing. As always I try out everyone's Calamari and they by far have one of the best I've tasted. Maybe I just got the wrong thing to eat but I didn't care too much for it. The parking was in the Royal Hawaiian Parking Garage and it was a loooooong walk to the restaurant and back to your car.

Allen S.

After watching the big bang theory I did not know what to expect. WOW great big portion and really good. I had pulled pork sandwich, it was huge. I could not eat everything. (honestly the pulled pork is better at a resturant called Ilikai bar and Grill check my review for there) but generally was really good. Yes the cheesecake was $7.50 but it was a big piece and excellent. The price of the meal, beer and cheesecake still so reasonable. loved it.

Ka'ili H.

what do you get when you put three best friends together ( after many moons of not hanging out), good food, good waitress, and no wait for a table????!!! A raucous of laughter and pidgin laced story telling of the current events in our lives. Let's start with our arrival: got to cheesecake right after work, around 4:50pm, due to anxious hunger in our tummies & excitement to see each other again. Hosts & Hostesses were waiting patiently to seat people coming in, took us inside to a booth about 4:55pm. Menu: tough tough decisions. go healthy? eat whatever your heart desires cuz hey you haven't seen your gals in eons? i decide on the special: ginger crusted salmon with bok choy in some kind of ginger cream sauce, and BROWN RICE. The universe has finally blessed this place with brown rice on THE day we chose to eat here! chee hee! One of my friends got the Kobe burger with mushrooms & sweet potato fries, my other friend ordered the club sandwich with side french fries. We each gave a two thumbs up to our meals. For me the exception was the sauce, it was a bit tart for my taste buds & a bit too gingery,it made me wish i ordered a good old burger, but then, I was trying to be healthy! Sweet potato fries were a WINNER! Crispy & sweet and full of yummy goodness! We just had to order dessert, cuz that's just how we do. I ordered the Reese's cake cheesecake because they are donating 25 cents to a charity and my friend got the red velvet cheesecake, we shared amongst us. The Reese's cheescake was really rich and whoah good. The peanut butter made it thick & the nuts at the end were a bit of a surprise. Overall it was nice to deviate from my favorite cheesecake, the Kahlua cocoa chocolate (coffee?) cheesecake. It was surprising richer than the red velvet concoction. Red velvet, you can't really go wrong with that one. Customer service: Our waitress was on it! She knew the specials and was extremely friendly. She was patient with us and had a great sense of humor since our dinner together brought out the sillyness in us. Our food came out in a timely manner, and she remembered our request for straws and always smiled. Our waitress helped make our dinner even better. And that, my friends, is what happens when you put best friends, good food, and great service together. A winning review and amazing memories.

Mike G.

It gets really packed but its hawaii.

Missy S.

About damn time I tried this place! Very nice experience for me. Although I do recommend only dining during lunch times. Dinner time is almost impossible. But I ordered the Salisbury steak with potatos and green beans. It was very good. Next time I really need to try their cheesecake.

Elyssa D.

This place never disappoints! I love their eggplant sandwich! A good idea would be to get an appetizer and then try the cheesecake! Portions are big so there is a slim chance you'll have room for cheesecake with a regular meal. Although you can stop at the cheesecake counter and get some to go!

Cassandra S.

Every time i'm in waikiki I make a stop here. I really love their food every time I go, but the wait is killer.

Lani E.

Came here for Mother's Day and the wait was about 10 min. Which was very good. I didn't know they opened @ 8am! I guess it was only for today. It was a good thing we came early as we could b/c they got really crowded after. We started our meal with a BBQ Chicken Salad which was very delicious! Along with our beverages including my iced mocha which came in a tall glass and it was what I needed. For my main course, I ordered the shrimp scampi it was breaded shrimps along with the other flavorful taste. And of course can't leave the restaurant without dessert! They have a lot of selections. We ordered the CHOCOLATE MUSSE CHEESECAKE and the VANILLA CARAMEL CHEESECAKE. Both were very delicious. Overall, the service was great, and parking is @ Royal Hawaiian Shopping Center. Although, we parked at the Waikiki Plaza just a 5 min. Walk from and to the restaurant. They don't validate @ the Waikiki plaza and we payed $5.00 for parking.

Bj U.

After a day of fun we decided cheese cake factory sounded like a topper for our evening, and we were not disappointed. the waiter came out immediately with the bread and ordered our drinks.. ect. everything was pretty snappy. the calamari and kaluapig nachos for starters (calamari was for me) i had the chicken madeiro with cheese and mushroom cooked in some sweet sauce, it was pretty amazing. i totally forgot what she had but she kept "mmmmmmm"ing then we had a crap load of nice fruity, sweet drinks... which sky rocketed our bill LOL but overall was a pleasant experience bread was plentiful drinks were pretty good and go early if you hate waiting in line because sometimes its really long. Boom-

Samoa Surf Gu Y.

One of the better chain restaurants of its class. I have been to this location about four times and each time it was good. The burgers and pizza's are good. They also have huge portions which always gets my approval. The wait is a bit of a drag but hey everyone should be on island time.

Marylee M.

I love the Thai Lettuce wraps, I think they have the best lettuce wraps. Be prepared it's always packed here we waited over an hour to be seated. The fried calamari is also good. The service is always great here. My daughter didn't let us know that she wasn't feeling good before we got here and threw up during the middle of our meal but at least out waiter Todd didn't get squeamish and was very helpful and brought lots of napkins and took the soiled ones away promptly. I don't like cheesecake but I always order a different one when I come here and is never let down. I wish there was another one so the lines/wait isn't so long and packed with tourist.

Brent K.

I would give this place 4 stars just for the cheese cake! But not all the food is good, it's just ok. I have my favorites , But nothing super special to write home about. I like some salads, some main courses, service is good most of the times, A couple of times it was bad ! I know there busy, But basic service should be a standard. I'm just saying. I'll still be back for the salads.

Ele G.

food 5 stars cheesecake 5 stars service 4 stars wait time? for those who complain about the wait time, well it's not their fault... it just means that they bring in good business and it's nothing personal... if you can't wait then go somewhere else:)

Amanda L.

First off don't expect to get in here for dinner unless you have a reservation or a LOT of time to wait. We couldn't get anywhere near The Cheesecake Factory at night so hit it up for brunch. They have an awesome homemade veggie burger made of black beans, beats and some other stuff, it's a bit bland but different and pretty healthy. The salad was overdosed with vinaigrette but I wasn't much in the mood for it anyways. The restaurant was very nice, seating is a little close together for my comfort but it's a busy place, waitresses and hostesses were very friendly and since it's in Hawaii there is birds wandering all around the place! Although I did enjoy when a bird dive bombed some macaroni a kid dropped and the kid freaked when it saw the bird flapping around beneath it in a feeding frenzy! I was too full for cheesecake so I got the white chocolate raspberry cheesecake to go but wasn't impressed with it...while the cheesecake part was good the crust was like chocolate cake and the raspberry tastes suspiciously like cheap cherry pie filling thus resulting in a black forest cake tasting cheesecake and there is no cake i hate more the black forest cake. Overall really good but a few misses.

Steve D.

We are from San Diego where it is almost impossible to get in under 2 hours. Here vacationing in Wakiki we arrived around 6pm and managed to grab a table in the bar with no wait. (restaurant wait was only about 20min) Our waiter was great, I think his name was Robert. Huge portions here. My wife and I shared a Hawaiian Salad. Our daughters had a custom made garlic butter spaghetti. Fodd was great. We split a piece of chocolate cheesecake (how could you not!)

Unda C.

Skip the wait. Go to the bar. No wait - Get in line for a table - don't take my seat at the bar

Judie H.

Avocado spring rolls were SOOOOOO good...it was a random appetizer we told the waiter to pick for us. Our main dish...the garlic noodles was BLAH...there was a really good salad a couple people got that was REALLY good too...but I totally forgot the name. The wait was over an hour...UGH...lucky they have random shops to go to while you wait to get paged...not a big cheesecake factory fan...in Hawaii or not...kinda overrated

Shelley E.

Cheesecake....My nemesis. You have a power and control over me that cannot be denied. It is because of you, my evil cheesecake that my ASS looks like 2 extra large yelp petals. I hate you, but I love you. Its 4th of July weekend...I scrapped all my plans for fireworks for some fried mac n cheese balls and it was worth every bite :-) Here's the low down for hostess seating times: 15 min = 25 min 20-25 min = 20-25 min 30-45 min = 45-50 min 1 hour = 45-50 mins 1.5 hour = 1-1.75 hours 2 hour = 2 hours We got a 1 hour wait, which fortunately for me in the above chart meant I only had to wait 45 minutes! Yet! The service is great, the prices are steep, and the food is consistent, unhealthy and delicious. My kids are always stoked to eat here and mommy loves the blueberry mojitos. Reece's chocolate cake cheesecake is "beyond out of this world, if I never had another orgasm for the rest of my life it would be ok cause I had this cheesecake" kind of good. Most often you walk away with a yummy doggy bag.

Haein P.

Cheesecake Factory is always a hit-or-miss place for me. Not due to the food, which I actually happen to love, but just due to the service and overall dining experience. Especially at this particular location, which is constantly busy and slammed with mobs of people, resulting in an almost always hour-long wait. FOOD: + love their complimentary bread (whole grain & sourdough) + their menu has such an overwhelming and impressive range that it is impossible not to find something you'll like + bang bang chicken & shrimp: definitely good if you like thai curries, it has a creamy coconut flavor, with the right spices and flavors (sweet, savory, spicy) over fluffy rice + miso-salmon: so well-prepared with a huge juicy and flakey salmon filet + cheesecake is always a must here, my favorites include pina-colada, dulce de leche, and white chocolate raspberry truffle SERVICE: I definitely dislike almost all the hosts/hostesses there since I find many if not most of them quite rude in how they handle their guests. I understand to a certain extent since I am also a host at a busy restaurant and it is hard to provide the best service with such a high volume of customers, but still! Plus, I hate how they just automatically ASSUME I am a Japanese tourist and hand me a Japanese menu, when I do not even speak Japanese whatsoever -__- On the other hand, though I've had several times where I've had crappy servers, I had the most excellent waitress serve us on my most recent visit. She had a great sense of humor and despite how busy she seemed, she always had time to check up on us, make suggestions, chit-chat, and re-fill our drinks. AMBIANCE: nice, but pretty loud and most certainly way too crowded. It's the type of place you go occasionally just to avoid having to wait so long for food and being squished and pushed around by heaps of people around you, similarly waiting at the entrance to be seated

Matthew M.

Best thing about Cheesecake factory is hands down the cheesecake. Food is ok to good. Waikiki Cheesecake factory can get very busy and cost more than mainland cheesecake factory's. Service was OK. Had to wait for refills a few times.

Daisy K.

This place is a goddamn zoo. I know it's in the middle of Waikiki Beach & all the shopping, but holy... Came here around 9:30 and it was still a 1 hour wait and nearly everyone was asking for a 2 person reservation. We walked around for a bit to kill time. There are plenty of shops for you to check out while you wait -- especially if it's your first night in Waikiki. Once you're inside, you realize how big the place is. The sign says you can fit something like ~560 people in here and even at 10pm the place is filled to the brim. Food is just like other Cheesecake Factories but the fish seemed more fresh than others. Perhaps it's because the food isn't sitting out as long like it would in other locations because of the high turnover of food. Overall awesome meal, good service -- just wish it wasn't so crowded!

Raymond H.

Went in on a weekday, so the wait was fairly short. The price is average for a restaurant in Waikiki. You get what you pay for, in terms of quantity, but it really lacks in quality. I shared a club sandwich and ceasar salad with my girlfriend, both of which were drenched in mayo and dressing respectively. The bread was floppy and thin and too sweet. The ceasar salad was 40% dressing so it felt like I was drinking my salad. I will most likely not return.

Ashley S.

The food here is delicious. It's the wait that makes the rating go down. I tried calling the night before but they do not do reservations. They close at 11 pm, and we got there around 9. There was a 40 minute wait, so we sat outside and watched people for our wait. Once our beeper thing went off, we went inside and had to wait to be seated among the inside madness. We were then seated outside, right next to where everyone is sitting and waiting. This place is really, really busy. Plus it is really expensive. We ordered cheesecake at the end of our meal and we waited almost 20 minutes for it. The waitress was really nice and trying to make up for the wait on everything, but it was pretty bad. The only reason we came here was because my husband had never been to one and we don't have one in Alaska. If we go back to Waikiki, we will not be going here again.

Asako O.

The Cheesecake Factory in Waikiki is the place to go to satisfy your craving for a cheesecake. Dined at this restaurant many times and every time I go it is always crowded so must go early. Ordered Evelyn's Favorite Pasta which is penne pasta tossed with broccoli, oven-dried tomato, roasted eggplant, peppers, artichoke, kalamata olives, garlic and pine nuts. You could not ask for a more simple and healthy pasta. But the winner is their marinated Miso Salmon which is simply delicious. It is served with snow peas and white rice (I substituted with mashed potatoes) and surrounded by a delicious miso sauce. Wow very tasty and flavorful. Now for dessert - with so many different kinds of cheesecakes to choose from I am set on dulce de leche caramel cheesecake which is topped with caramel mousse on a vanilla crust. This is my favorite. The caramel mousse on top is very light and not too sweet. Delicious! The service is always wonderful as the staff are very friendly and helpful.

Shiloh R.

I do love the Cheesecake Factory, however, I do not like the long waiting time! :( I guess that's a good thing they're so busy--the food is always fresh and it's comfy seating. I always try to go for a late lunch or early dinner to beat the crowds too. One reason this doesn't have all 5 stars.....this location doesn't have the "small plates" menu--:( :(

Jason C.

I've been to The Cheesecake Factory several times at different locations and look forward my starter of a Well-Mannered Dirty Martini, it's one of the best dirty martinis I've had, made with Ketel One Vodka and Blue Cheese Stuffed Olives (those stuffed olives are ono and should be a pupu unto themselves!) and I like the end of the meal by enjoying a slice of Godiva cheesecake with coffee. The service is always good, but it's the meal itself I find not very satisfying. It's like every appetizer, soup, salad and entree is pushed through a Cheesecake Factory filter and what ends up on the plate is unsatisfyingly formulaic - there is a sameness to all the dishes. Yes, the menu is vast and portions are large, but I just can't find the soul in the food, and that's a key ingredient for me.

Phil M.

Ok, this was the only place my wife and I will visit that is not a hole in the wall place to eat. The reason....we love the options and food overall. The only reason it does not get 5 stars is the wait which is caused by everyone wanting to go here. The service was impeccable at our visit. When we checked in we were told the wait was 90 minutes. Ok, we wait. 30 minutes in we decide to hit a hole in the wall restaurant instead, but wait. When turning in our buzzer the guy tells us that he has a second bar and to check their if we do not mind sitting at the bar. We go look and two seats open. Thanks for the tip. Great service again from our bartender waiter named Robbie. Very attentive, pleasant and greeted everyone at the bar with a smile. Now the whole time we were seated he was getting hammered by incoming bar orders, but he kept my water full, he checked on our order and even noticed when my food came out missing something and immediately informed someone that the item was missing and sent them for it. We gave Robbie a 40% tip. As for the food my burger was cooked to perfection and was moist as well as my wife's sliders. Nice job Cheesecake factory. No matter if its San Diego, San Jose, Las Vegas or Waikiki we will always stop in.

Lofa L.

So Im a fan of the cheesecake from the factory and I dont want to wait an hour to get a table (you think Im joking? nope) but I love their take out counter. However I went Saturday night and my experience SUCKED royally from the Royal Hawaiian Shopping center location. First there was no line control whatsoever. Normally theres a line running to the bathroom side of the restaurant. This time people scattered and anyone walked strait to the register and started yelling orders. Then I finally get to the register and I order cheesecake with strawberries and tell the female cashiers to add bananas and she gives me a look of WTF......wait Im the customer and Im paying so you should make my order...especially when its not that hard to slice some banana and put it on the plate right? WRONG! I even asked her if there was something wrong with me ordering cheesecake with bananas and strawberries and she said nothing wrong to do it, but when I get my order theres no bananas. I didnt get charged for them either, but I wasnt going back in line and I was over being in the factory with the current staff on hand. I was out. When I get outside and start to eat it the cheesecake wasnt even cold. It was almost room temperature. Im all about understanding there are bad nights and stuff hits the fan but that night TOO MUCH STUFF HIT THE FAN. Im not gonna give you a one star rating but whoever is in charge better get the staff in shape. If you arent gonna get things in check I will have to resort to cheesecake factory cakes from Costco (which is actually cheaper and for sure will be cold and consistent!). Heres to lowering your rating. Unfortunately I will be back.

Fern C.

Went last weekend for my boyfriend's 27th B-day. I could say it was pretty good! I ordered Fried Shrimp Platter that includes coleslaw and french fries. Dang!! I was loving my plate! While my bf ordered Steak Diane which I could say it was pretty good too. We went there around 4 pm and we had a seat right away.

Justin Y.

I can't remember the last time I ever went to Cheesecake factory in LA. In fact I make it a habit not to good cause I think it's over-priced and I can get far better food elsewhere. But when in Hawaii and you've been abroad in China for the past 9 months. You gotta go big and there is no other place to go big than Cheesecake in Hawaii. Location: On the Waikiki strip. It's right next to the Apple store Staff: Extremely friendly Wait: It wasn't that long. Then again we ate around 8:30-9pm. This place is always packed and crowded. When I mean always I mean always. Supposedly, it's the busiest Cheesecake in the world and I can see why. Though, if you get lucky you won't have to wait too long. They give you a little pager and it starts flashin' Food: Good. Had the roadside sliders (Biggest sliders, I've seen at any restaurant and I'm a huge fan of sliders. I always get them wherever I go) Decent Fetticuine Alfredo. Definitely not the best but not the worst. Good size portions Bi-lingual menus: HUGE plus.... I was extremely surprised when they actually brought out the Chinese menus. The group I was with were all Chinese nationals who couldn't read a lick of English so I was equally surprised when the waiter brought out these menus which made orderin so much better. Ambiance: If you're not used to dim settings and loud places to eat than this place is not for you. Tax: 4.15 or something to that nature. If you have a party bigger than 7 it's included. *Waitress was friendly and took our picture. Don't forget to tip Accordingly.

Carlos J.

Super packed, it was a 2 hr wait when we went, luckily we were able to score a 4 person table in the bar area. Our waitress was really friendly and our food was served in a timely manner.

Erin Y.

I would eat here daily if I could afford it (and build my patience), and I'd alternate between two dishes. Miso salmon and chicken piccatta. I rarely come into Waikiki, and I can't say that I wish I came here more, I just wish there were another Cheesecake Factory not in Waikiki. Let's start with my first meal. I'll take the miso salmon. It's delightful. Turn to page473 of your menu, and Its halfway down. I know, you're asking yourself how a mainland chain restaurant could possibly make a terrific miso salmon. But they do! It comes on a bed a superb mashed potatoes. My second meal: Chicken Piccata. I always ask for it without mushrooms (I'm "allergic"), and not once have they made the mistake of putting them in. This is so great with their angel hair pasta. They give a generous portion, so I can eat my leftovers the next day! Another great thing about Cheesecake is the bread. The sourdough is excellent, and if you ask for them to pack some with your leftovers, they usually are happy to oblige. The only negative? UGH...the wait. If you'd like to go there on a special occasion, be prepared to wait. I've gone there for three birthdays of mine, and every time it's been close to a 2 hour wait if not more. I wish they took reservations for parties over 8 or 12 or something. My personal hint: bring snacks ;)

Jay R.

09.02.13 with 9 others Crowded place as it is located on the busy streets of wikiki, but to my surprise we had excellent service the waiter was very nice, he was prompt to bring us all waters, and gave us time to figure out our orders. the food was good, as any cheesecake factory should be. no complaints here.

Anita C.

Last night's original plan was to eat at Makittii (because I wanted lobster tails) but my friend was napping and took a long time to respond to my text. When he finally responded, I was no longer in the mood to have buffet. So I suggested Cheesecake factory for some weird reason because there's nothing there that I'm particularly craving. So off we went to Waikiki! We parked at Royal Hawaiian Shopping center, free for 3 hours with validation, and proceeded to CF. We got there by 8pm, was told the wait was an hour and 10 mins, put our names down and waited. I called Yardhouse and some other places to see what their wait times were and they were all the same. So we stayed and waited. From my experience as a manager of many restaurants, the one thing we never did was give a shorter time than what we expected it to be, simply bcs we are guessing the wait time and if we sit ppl sooner than the given time, they will feel much happier. But noooo, the restaurants here love bsing ppl about the wait time. So we didn't get seated until 9:45. By that time I was beyond starving, grumpy, cranky... just not bitchy. Our server didn't come around until 5 mins after we sat but he brought us bread when he came around, so that saved him. We ordered, our drinks came out in a timely fashion, the runners were good and fast. We shared the Asian Chicken Salad and the dressing was really gingerly (I'm not really into ginger - yes, I know, I'm Chinese, but alas I'm not into ginger, makes me sick if I eat chucks of it) and there was a ton of shredded green onions, I felt like I was eating more green onions than greens (was it even lettuce or napa cabbage? I can't even tell since there hardly seem to be any "salad"). We had to wait another 10 minutes to flag down our server to get more dressing. I ordered the Steak Diane with the herb crusted Salmon and my friend ordered Steak Diane with the Shrimp. I'm not sure but I felt like if we didn't share an app, I probably wouldn't have gotten full from the steak and salmon because the Steak Diane was chucks of steak instead of a whole piece, there were probably about 5 chucks - the sauce was a little sweet (I like sweeter sauces, so that suited me perfectly), I thought that the sauce for Diane's were suppose to be creamy... Oh and the steak came out lukewarm borderline cool (wasn't going to send it back since we were HUNGRY!!) The salmon was kind of small and the white sauce was a little bland, I had to add some salt to it. The red potato mash covered almost half the plate! but it was tasty and filling My friend ordered his steak medium but many pieces were med rare, I ordered mine med rare and received many med pieces, so we swapped - no biggie. I ordered Sangria and it was okay, nothing really special. My friend ordered the Long Island Ice Tea and he said it was a little watered down. For $10 a drink, I would hope that it'll be more than ok. We ordered cheesecake with strawberries to go. The pluses of the meal was the fresh, warm bread that they have - I love the dark one, so yummy! I enjoy the decor and the lightening - it sets a really soothing mood. CF, you've got that down packed! Next time I'm just going to stick to my favorites of Tamales and a pasta. Oh, also coming earlier than 7pm!!

Jacqueline G.

Takes no reservations, down side. But, they do hand you a beeper so you can walk around Waikiki and do some quick shopping. We had an hour wait on a Saturday night at 8.30 pm. It was chaotic in the lobby with minimal seating. I spent the next hour at the Forever21 store next door. (So happy they are neighbors!) Got a table at the time specified. Bussers didn't do a good job cleaning under the table, slippery mess underneath. Server was efficient but not very personable. Started with the spinach artichoke dip with chips and fried macaroni and cheese balls. Oily and rich! For dinner, I ordered the Scampi and Steak Diane with mashed potatoes for $21.95. Good price! Food came at the perfect time. My steak was cooked to perfection but came cut in tiny pieces. The mashed potatoes were creamy and flavorful. (Maybe LOTS of butter?) I had for LARGE pieces of jumbo shrimp scampi. The red wine sauce for the Steak Diane was a bit too tangy. Ask for it on the side. So full, we had to order cheesecake to go. Great Red Velvet cheesecake! Atmosphere too loud and busy for intimate dinners. Maybe I'll go on a weeknight next time.

James S.

I am writing this as a person who has never been to The Cheesecake Factory because everyone on the whole island of Oahu wants to go at the same time I do. My wife and I seem to always go there when the only way to get a table is to be put on a 15 year waiting list. So we hop over to Margaritaville......BAM. MESSAGE TO THE CHEESECAKE FACTORY...FOR THE LOVE OF ALL THAT IS HOLY, START TAKING RESERVATIONS...ARE YOU SERIOUS?

Emily H.

I know it's a chain but I love this place. They validate parking which helps. Sometimes the wait looks intimidating but it's not so bad. Just try to go before or after peak hours on the weekend! I love the food variety and love love love the cheescake. The Chicken enchilada soup thingy with rice was good. Mmmm.

Moira M.

I had never been to The Cheesecake Factory before, and with both the good and bad reviews, it's difficult to ascertain whether or not it's worth a visit. But because my family decided we'd celebrate my brother's girlfriend's birthday by going to The Cheesecake Factory, I was going to be able to form my own opinion. One thing The Cheesecake Factory is known for is their slightly ridiculous wait time. If you're expecting to eat here for dinner, do expect to be waiting atleast an hour or so before being seated. Fortunately, the lunch shift is a bit more relaxed in the sense that we'd only had to wait for fifteen minutes. After being buzzed, we had to fight our way to the reception desk where we were promptly--though midly hindered by a busboy being harangued--seated. When the waiter finally arrived, he gave us a brief introduction about the place and left to give us some time to look over the menu. What I really enjoyed about their menu is that they had a great variety of different choices that would even suit the pickiest of eaters. So even though we all had our different tastes/palates, we were all able to find something to our liking. When the waiter returned, we'd asked what their most popular appetizers were. And unfortunately, I can't recall what he'd told us, but we ended up ordering their lettuce wraps and fried calamari. If you've been to P.F. Chang's before, they too, are famous for their lettuce wraps. But in my opinion, I much preferred The Cheesecake Factory's lettuce wraps. It was just well put-together and the food combinations were delicious. The fried calamari was a real treat too as their batter was very light and crispy, almost like a mix of rice and mochiko flour. For the main course, we ordered an angel hair pasta dish with red sauce, a skinnylicious chicken dish with asparagus, tomatoes, and onions, the bang bang chicken and shrimp, and the eggs benedict with tomatoes and spinach. All of us enjoyed our dishes except for my brother who'd ordered the bang bang. It was unfortunately, without much of a "bang." But other than that, everything went smoothly enough. We weren't able to try any of their cheesecakes considering we had an ice cream cake waiting at home, but maybe next time. Overall, The Cheesecake Factory was worth visiting, but I'm not sure if it's a restaurant I'd return to.

Stephanie C.

The Cheesecake Fatory chain is nothing more than mediocre. The line is atrocious, I think people were waiting over an hour for a table when there were plenty of empty tables not being filled by any one of their THOUSAND staff members... The service is lackluster, and you can easily go anywhere else to get food of that quality. Please don't waste your vacation away waiting in line for meh-food. Try something, and/or somewhere you don't have at home!

S F.

this restaurant's setting is a lot nicer/upscale than the one in "the big bang theory." ahaha. I like it here. waiters are very curteous & answer any questions you have about the menu. the have very rich & flavorful blended alcoholic beverages. the only down side is that they don't take reservations! so there is usually at least a half hour wait (I've waited over an hour for a table for two before!) the food makes up for it though.

Bethany D.

Once again they have failed to live up to my expectations. I always get the Shrimp with Angel Hair. A few months ago it was way too salty. This time the pasta was very underdone. When we mentioned it to our waiter, he acted like we were tourists, which we aren't, and don't know better. you know there is an issue with the kitchen when the manager's first response is to ask you to try something different. Then to top it off they comped the bad meal but charged me for the replacement, which although not bad, didn't really meet my wants that what I originally ordered would have.

Kurt N.

Date of Visit: 2/18/14 Occasion: My wife's cousin's last day in Hawaii before she went back to ice cold Canada. I don't have much to say about this place because it's always busy and I hate waiting. What makes up for it is the Hibachi Steak...nuff sed! The awesome fried tempura asparagus with mashed potatoes goes well with the hanger steak which is drenched with some sort of teri (asian) sauce...yum!!! Probably won't be back here because I don't like waiting...my tummy can never wait. The Hibachi Steak saves this review :)

Sydnie C.

Food was amazing like always! Reason for three stars was our waitress. Saw her to take our order and give us the bill. No refills on drinks no checking on us etc.

Megan T.

Boo... The wait here is crazy long but it helps that there are shops to occupy you during your wait. If you really want to dine here, you should at least come an hour before you actually want to eat. We came around 8pm and didn't get seated till 9:30pm. But what else can you expect on a Saturday night in Waikiki. Boo...our server wasn't very friendly and didn't check up on during our dinner. It was just a downer especially after that long wait Boo... Parking is expensive and hard to find. Waikiki in General is expensive and can get really overwhelming with all the tourists. Woohoo! Everything I've tried is very tasty and I especially love their carbonara! I can never finish it though because their portions are so big! My boyfriend had their steak done med rare and it was really great too! It came with perfectly salted fries and a couple of onion rings, but those weren't that great. Woohoo! Tonight, I wanted to try something different so I ordered their mango smoothie. It was well made and made my tummy very happy. They mixed a raspberry purée in it (I think) and some coconut juice. Must try it next time! Woohoo! Their cheesecakes never disappoint me. I'm kind of boring and really enjoy their original cheesecake but when I'm feeling adventurous, their Oreo dream is so...dreamy! They're great for sharing, especially after a big dinner. I probably won't be back anytime soon only because it's a hassle to get out to waikiki. But the food is definitely worth coming back for!

Richard N.

First time at the Cheesecake factory and wow was it busy. They don't make any reservations so it's all walk ins. I mean the wait time was an hour and a half to 2 hours long! They said the best time to come was either before 5:30 pm or after 9:30 pm. I came in around 9:30 pm and they said it was only 20 minutes. That was fine considering there were many stores around that I could check out while I waited. The atmosphere...set the mood the the restaurant. The music was a little loud when you first walk in, so you couldn't really hear the hostesses. But getting to your table the music kind of died down a little. The lighting of the restaurant was dimmed all around with the tables having their own lights shown on then. The menu...was crazy! 21 pages of over 200 different varieties of items to choose from! I really don't know how the server would remember all of that. But apparently she told me that they have an excellent training program. The food...was pretty good but not what I expected. I ordered the filet mignon, which is one of my favorite steaks. Normally the filet is suppose to be a lean cut of steak with no fat to it, just all meat. But the one here is the first ever filet that I've found some fat in. I mean it was good, but it could've been better without the fat. For desert, I was suggested either the banana cream cheesecake or the key lime cheesecake. I ordered the banana cream and it was amazing! I'd say that one cheesecake is enough for one to two people. So if you order, try and get different types and share! They are known for their cheesecakes after all. The value...of my food could've been better. Typically the price of a filet is around $29.95 - $32.95. I dint think that it was with it for the filet, however, the Cheesecake was amazing! And the value of my service was excellent! My server was Olivia and she really knew her stuff. She was very attentive and made sure all her tables got what they needed. She answered many of the questions that I had about the menu and that really impressed me since there are a lot of options on there. And congratulations to her! She is due to give birth in 6 weeks! As I was leaving the restaurant I spoke with one of the managers named Bryan and told him about my experience. He was also very knowledgeable about the restaurant. He gave me some good tips about how to be successful in opening up your own restaurant. Overall, I would highly recommend this restaurant. But if you do decide to go, go in either before 5:30 pm or after 9:30 pm. If you need to go on between this time, it's fine, since you can go shopping or walking around waikiki to kill some time.

Anthony M.

Great service and awesome outdoor seating with great people watching. Highly recommend.

Vince M.

Food was wonderful! Had the Ono whitefish with miso sauce and it was superb! The cheesecake selection is to die for! The only downside is the wait time especially on Holidays. Been here several times since we've vacationed in Oahu and it will be a family tradition to visit each time.

Derek C.

So my wife and I went to The Cheesecake Factory to purchase only cheesecake. I actually ordered 2, one plain and one strawberry. Once I got my order there were only one, didn't realize till I had walked out so I didn't bother with it. Before I left, I paid with my credit card and the gentlemen behind the counter said I was good. I asked if I needed to sign anything just to make sure and he said no. My total cost was 8.90. After about 3 days I checked my credit card statement going over expenditures and noticed I had a bill or charge of 10.00 even from Cheesecake Factory. I called the company and asked for a Manager. Once I finally started talking to a manager, he seemed dismissing, telling me he would check and call me back. I know $1.10 may seem minuet but it is principle. How can some dude working at an establishment write in his own freaking tip without approval from the holder of the credit card. That has got to be illegal in some way. So yeah, I am giving them 1 star for stealing, because that is how I see it. My name is Derek Chandler and I am currently staying at Aqua Oasis. Today is 22 August 2015. Other people may want to check their statements as well.

Conor B.

The location is buuuuusy. I wouldn't even bother coming here over the weekend. Especially for dinner. How we were able to get a table for 2 on a Sunday afternoon right away is beyond me as every other time we walked by the restaurant there was a sea of people waiting to be seated. The next part of this review might explain why there's such a long wait. I don't know about all the staff, but our waitress seemed to really embrace the laid back, take it easy nature of the island lifestyle. Service was very slow. There's a fine line between pestering the customer and not being attentive enough, but ours just vanished for a long period of time. It was hot, so when we sat down, we were happy when she said she'd be right back with bread & water. She came back, with nothing, and took our dink orders. She then finally came back after another wait with our drinks and bread (still no water). We then had to wait around for an unusually long time for our order, and then again for the bill. My wife would, without a doubt, say Cheesecake Factory is her favorite restaurant so we've been to many many locations. We've never experienced such laid back, non attentive service before. It wasn't enough to upset us, but the whole time we were there, we kept commenting on how off the whole experience felt. It was like we were in a Cheesecake Factory that just wasn't a Cheesecake Factory. We would look around and watch them forget to buss tables before others were seated & other customers looking around for their waiters. Just not what we've come to expect from Cheesecake. It really bummed her out. Oh, and decided that I'd try the Hawaiian fish sandwich as I wanted to try something I couldn't get at another location. It was okay. The coleslaw, though tasty, was a bit overpowering so I couldn't really taste the grilled fish. Oh well.

Shane-Brenda M.

As always the cheesecake is wonderful, good staff great menu and delicious drinks. Whenever we come over from Maui we stop

Kieran H.

The service was faultless, the food portions were ENORMOUS and the value was fantastic. Back home in Sydney we would expect to pay 3x more than we did here for a comparable meal. Whilst it was a little loud (due to how busy it was) you didn't need to raise your voice much to talk to the person with you. The quality of the food was excellent.

Lexi F.

Wednesday night and waited 50 minutes for a two-top. All of that would have been ok since the food is usually good but not tonight. Bad food and a bad waitress. We waited at the bar and got drinks and an app. The bartender was great. When we got our table, we immediately ordered. 20 min go by and the waitress says, "I just checked on your food and it will be just a couple of more minutes." 20 more minutes until we finally get our food. In the mean time, a couple who sat down 30 min after us got their food. When we did get our food, the items ranged from cold to luke warm. The plates obviously sat in the window. The butter wasnt melting on my mashed potatoes because they werent hot. My hubby's plate was missing his tempura asparagus and his food was cold too. When he notified the waitress to tell her about the missing food, she said she knew but she never mentioned anything about the missing food when she dropped our plates. Nor did she tell him the asparagus was coming. My hubby asked her to take the plate back and he didn't want a replacement. She left with a sour look on her face. Manager Marshall came to us within 5 min and was very cordial. He attempted to make it right and comped both of our entrees. My hubby was over it and refused another plate. Marshall asked if it was ok for our server to come back to us and we agreed. However, a different server came to finish our meal until it was time for the check. He was nice and I started to feel better about the night although my man was still upset. Then the original server came back and she did not offer an apology. In fact, she slammed the check down with a mumbled "thank you" and ran away. I deliberately left her zero tip. My man is currently a server and I was a server throughout college. Her behavior was unacceptable. The manager and second server made a good attempt at service recovery for her screw up but her sour attitude ruined it. Total 2 hour wait for our entrees, one of which we sent back. Not worth it. I should have stayed home.

Nikki S.

First off, this is one of my favorite restaurants on the island. The wait is always pretty long but I don't mind because the great food & awesome service make up for it. I've had great waiters in the past when I come to this restaurant but tonight I was blessed with the best waitress of all. Jess P. is such an amazing, upbeat, energetic & efficient waitress. It always makes your visit 100 times better when you can laugh & joke around with your waitress. I came with 10 other people & she didn't miss anything. She was fast to refill drinks, fast with the appetizers, entrees, dessert, checks, everything! I will definitely be back in the hopes of being served by Jess P.

Kathy L.

Came here for a blueberry white choc cheesecake lunch! Was a neat one with the original cheesecake swirled with blueberries with white chocolate mousse. Coupled this with the Tropical smoothie which had the refreshing icy blend of mango, passionfruit, pineapple and coconut- perfect for the warmth! Didn't realise until we were sat down by a waiter how big the place was- we kept walking in towards the back, deeper and deeper and there were so many tables! And they were all packed or almost! Such a popular place- but you can see why for it's great cheesecakes- the hardest part is always picking one out of the many many they have on offer! Definitely a must visit if you like cheesecakes- classic American!

Jay Jay C.

This place is pretty awesome and for the most part customer service is on point. The parking situation is not bad at all which I love its the cheapest place to park if you go to waikiki and they are always so busy that even if you don't go to eat there they are so busy they won't even realise you didn't eat there and bam super cheap parking. The food is pretty good but I think its either pre-prepared, or comes frozen. One time we ordered food and they brought out the food and it was super cold. Awesome customer service they immediately fixed it and brought us out some hot food, they didn't charge us for that plate and didn't charge us for our cheesecake. The only thing I hate from this place is that they don't take reservations, and the line is usually crazy long!

Tehani N.

I always love comin fb here just so I can eat the crispy crab wonton and the cheesecakes! I love the chocolate Godiva cheesecake it's the bomb!!

Jioyung K.

I went there early and got a table. I had shrimp gumbo and it was very delicious! Love strawberry margarita too!

Shanell B.

The Cheesecake Factory...yes the wait is long and yes everyone complains about it. But what do you expect it's in the heart of Waikiki! But you know what...the great service and the good food makes up for it. Thank you Jessica P. for being an awesome server! She made us feel so welcomed and very comfortable by her humorous personality! If I owned a restaurant I would definitely hire Jessica because she knows how to take care of her customers!

Y K.

I like the Cheesecake Factory franchise but this Cheesecake Factory is a major tourist trap. The bread brought to the table was cold, hard, and did not taste like Sourdough. I ordered the Cajun Jambalaya Pasta and had the Lemoncello Cream Torte. The pasta was good and the torte was the highlight of the meal! Be prepared to wait a very long time to be seated.

Monamarie A.

5 star cheesecake for sure!!! Ate here once and thought the food and service was 3 stars. Extremely crowded for dinner and expect to wait at least an hour on weekends. Much better to go for lunch or early dinner. We were a party of 2 and ordered simple dishes with no special requests aside from requesting the Ceasar Salad with my lunch pizza. The waitress did not write down our order but repeated it back to us before she put it in. Food came out before my drink which was forgotten and ended up with the house salad instead of the Ceasar. Was a little disappointed but will continue returning just to grab a slice of cheesecake.

Butterfly P.

OMG! I had the warm apple crisp. Delicious! I couldn't finish it though...big portion. In addition to the apple crisp, the dessert came with 2 scoops vanilla ice cream, whip cream and caramel topping. Service was great! Will need to come back and try the brunch and dinner menu.

Navjot S.

There was just two of us and we had to wait almost an hour for a table. Our server was very nice and he was trying to give us service while looking after 10ish other tables. We ordered the chipotle pasta with chicken on the side, but there was chicken in the pasta =( The waiter was very sorry and the manager came by to speak with us also - the manager seemed quite indifferent but he did apologize as well and said 'things can get crazy here at times.' We had to wait several minutes to get our new pasta dish. The cheesecake was spot-on and so were the avocado egg rolls. My mood was quite bad with the chicken in the pasta - the waiter saw this so he credited us money for the pasta dish. Decent place, but you are better off finding a less commercialized and over crowded place.

Samantha K.

Obviously the cheesecake is bomb.com but my service was terrible!!!! My bill was 55$ and that was charged to my account but then two days later, they charged me 80$ randomly still waiting for a refund 12 days later calling and calling isn't helping I'm about to march in there and throw a tantrum! This is unacceptable and they have lost my service for good! We won't be returning unless I'm getting cheesecake and I'm paying cash!

Ann C.

I LOVE the Cheesecake Factory. What's not to love? Right? Sadly... the service of late is NOT to love. It used to be that any CF you went to was the same. Good Food, HUGE portions, Great Service. I went to lunch yesterday with my mother and my aunt. we were there at 11am to beat the crowds. We got a patio table, which was nice. Usually this is how it goes: Get seated receive water and have drink orders taken receive bread receive drinks have order taken get drink refills receive lunch dessert/coffee bill We never received water we never received bread the drinks were so full when they were brought to us they spilled everywhere on the table, no wipe up. The glasses were sticky My aunt ordered a cheesecake to-go when she ordered her lunch... our waiter never offered to bring it out with the check, he just wrapped it up right then and there, so it sat next to us. outside in the heat, during our 1 hour luncheon. My mom and I ordered a salad and appetizer to share. We even told the waiter that we were going to share. No extra plates were brought out. The food runner who brought our salad asked if we wanted pepper... I said yes... she didn't have the pepper (She had to go get it)... it took so long that 1/2 the salad was gone before she returned. We asked for boxes for the left overs, specifically saying that we were going to different places and not to combine. They botched that too. The credit card slip came and there was NO PEN!!! I was a guest, my aunt paid, but if it had been MY treat I would not have left a tip. The WORST service I've experienced from CF EVER! The food is still good.... This is a pricey place for what it is. The service should be top notch. It USED to be. Instead it was less than mediocre. So so sad.

Michelle And Bernard S.

I am a fan of the Cheesecake Factory. They serve really tasty dishes no their menu is really extensive. Beware of the wait if you're going during dinner time. I've waited two hours one time! Ridiculous! But the food is well worth waiting for. We had a bad experience this past visit, the bus boy was gathering our plates to clear our table when he dropped two of the plates right onto our table and in a friends plate that still had good food left on it that she was waiting to be put into a take out container. The manager came because he heard all the commotion and plates falling, etc. sodas toppled over, two people had wet attire and one meal ruined. The manager had the meal that was ruined replaced. For the inconvenience of the mess and wet attire you'd think they'd at least give a complimentary dessert! Nothing! This place is worthy of a five star rating but due to the unprofessional customer service and the long wait time I've given them a 3! However the food is good!

Quinn D.

The food is great. I had a mac n cheese burger. Get some apps' to tide your hunger til the main course arrives. I recommend the mac n cheese balls. Did i mention i really like mac n cheese? ^_^

De D.

Nice food and long menu but some staff in the frontline are not welcoming . Management should ask them to " come what may - smile at customers " we know that you guys work extra hard seating 10s and100s waiting in line out there but you don't have to be rude or welcome us with a long face. Too over rated for the long wait. Enjoyed Dukes restaurant much better but if you are staying in Waikiki for a few days then not a bad place to try out. Meal portions are big and prices are reasonable. Piece of suggestion to couples will be to just order one main and may be a starter and share unless you at very hungry.

Pamela G.

We love cheesecake factory, the only bad thing is they clean the sealing when we are eating, it doesn't look good that they come with a old looking mop to clean all the water that built up by the AC . The establishment is always busy. The owner should had enough money to have a state of the art system and not have the employees clean the ceiling so often ! Other than that, food is pretty good and of course, the cheesecake!!

Hiyori M.

The menu is wonderful! We all know that by now, but I was surprised and how wonderful the takeout was also. They loaded my burrito! (If you lived in CA and looking for a great burrito this is the place to go) kinda more modernized but very authentic!!

Issa H.

I've been there maybe 5 times, it's pretty okay food, the atmosphere is fun. I don't love the cheesecake, wish it was less sweet and more traditional. But when you have a group it's great if you can get a seat. More about the location and marketing.

Ryan R.

Amazing service, food, and environment. Is all that needs to be said, if you don't agree , try it for your self

Erika C.

My husband and I went there during lunch hours . First of all the restaurant is clean, beautiful and no wait time.. The waiter was very attentive making sure our drinks were all fill and did not get pas half way.. Brought us additional white napkins .. We had hot wings , special number 17 chicken pasta top with basil pasta and my husband had the club sandwich . The amount of food they give is well worth the money .. We had to get to go boxes ... For desert we had a chocolate cheese cake . It made my mouth water delicious .. I would definitely recommend this place to my friends

Kristin L.

Okay so I have been to this Cheesecake Factory a bunch of times over like 6 years and it's never been amazing, but still good. This time though not only did our waiter not acknowledge our friends birthday but my other friend has a gluten allergy and 99% sure they served her gluten when she asked for it gluten free. What if she had celiacs disease?! She would be in the hospital right now. She's in so much pain and so uncomfortable we had to go home instead of celebrating our friends birthday. I can't believe that such a well known restaurant would let this slip. This is so outrageous! My friend is really courteous and wouldn't let me say anything at the restaurant, but I wish I could have because this is not cool. Like seriously you can get shut down for this kind of stuff!

Brittani T.

After eating here a few times, I've decided that I don't really care for this place as each time it is JUST OK. The last time my server was really bad. My boyfriend took me there for my birthday so of course I ordered a drink and she seen my ID but she didn't notice it was my birthday which kind of made me sad but oh well. It bothered me a lot more when it came time to order when it literally seemed like she was not listening to my order and kept responding too loud and fast to hear me. This was a lot more irritating than it needed to be. I was a server for a long time so I know what it's like, but that was unnecessary. When my food came I wasn't very thrilled. It looked really nice but didn't taste like anything special. I don't plan on going back anymore, especially on any special occasion

Aubry A.

Very crowded, but good food!! We thought it was going to be a long one hour wait, but it turned out to 30 minutes. Our waiter was very friendly and the food was delicious. If you're really looking for a place to eat that fills you up quick, this is the place. The serving is big for a decent price. I had chicken marsala and my boyfriend had the chicken farfalle. Just a warning, I tried the chicken farfalle and it's VERY garlicky! Everything is good here! Definitely coming back

Carmen B.

Miss coming here on Sundays and Mondays and Friday nights and overall just miss this place. Love the variety of foods, Sunday brunch and live bands etc.

Viet N.

Food is pretty good for the price although I believe that the novelty of the Cheesecake Factory is its popularity and its location on Waikiki. I made the mistake of sharing both fries, chicken nachos, and tortilla soup with only another person since the food is in huge portions. Make sure to get the nachos if you are hungry because its a lot of food! Location is pretty great, more towards the shopping district than the water. Outside seating is really cool and gives you a great view of tourists and the street, albeit it might take you a little bit longer since the demand is higher. Overall, a pretty fun place to eat that everyone should experience especially if you are coming to Honolulu for the first time.

Kapua R.

Can I start off my saying WOW!! Me&& myhusband were walking around in waikiki and came across the delicious Cheesecake Factory. We walked in and the wait was less than 5mins which was awesome. They were even kind enough to switch our table to a booth :) our waitress was on-point, super friendly and very helpful. My husband got the the club sandwich with a salad and I got the cheesesteak with fries. Everything was hot and well worth it. But the BEST PART of all was our CHEESECAKE!! I got a double Oreo cheesecake and he got a white caramel macadamia nut one. AMAZEBALLS thank you Ashley for the wonderful service. We will definitely be back. Oh &&scant forget about the delicious bread and the hot spinach dip for your appetizer. LOVED IT

Susan R.

Had 2 drinks and delicious guacamole lunch at bar today. Passed in front of 20 or so people waiting for table or outside seating. Chips a bit thicker and saltier than Chiles but good. The guacamole creamy but chunky. Service was great and met a few people while dining.

Jason Q.

I finally had my first Cheesecake Factory experience. The menu is like a book. A lot to read and a lot of choices. And, yes, the portions are big. For me personally, I prefer an average sized portion of something amazing over a big portion of something that is just okay. To me, the food at this place is just okay. It tasted ordinary, and definitely did not provide me with a "Wow" factor. On the plus side, the service is good, and the wait for lunch is not too bad.

Heat H.

Thank GOD this restaurant is here. Best restaurant on the island. I hope they will open a lot more locations. Everything on the menu is delicious and a lot of food. It is by far the best balance between cost and quality of food. Also a very wide variety of choices. The fresh vegetable salad is awesome!!! Mahalo!!

Denise L.

This place is a mad house during dinner time, but the food is worth the wait and apparently so is the service. Jess P is super energetic, funny, and attentive! I love her~!

garrett w.

Cheesecake Factory Honolulu is always a delight -- excellent food, amazing service, Aloha spirit.

Frances G.

Alright alright. Whose crazy enough to wait for an hour or more to be seated.. I am. :) I love their cheesecakes and their foods. Checked in around 6:55, was told to come back for a buzzer at 7:25. And then another 15-25 mins for a table. Not bad. Not bad. Especially when were near forever 21. Yep. And I just got paid. HA! Any who. I'm not one to stand around and wait to be called. But I make exceptions with this place. Food was amazing. Service was great! What more can you ask for?!

Tracy N.

I've been here three times in total and have had a great experience every time. Naturally, there is a wait but it really isn't too bad. It's always packed, as the restaurant is located right on the Waikiki strip but the food is great and the service is pretty fantastic considering the high volume of customers coming in and out of the place.

Kelly M.

Great for a large group. High enough table turnover that they can handle parties if 6, or 8, or 10 without missing a beat. Pretty good food. Nothing is a home run, but every thing is respectable. Lots of variety on the menu, so everyone is sure to find something they want. Parking is easy, 2 hours free with validation, just $1 an hour after that. Highly recommend for birthdays, or after graduation, or anytime the whole extended family is gathering together.

Yamato T.

I thought the only thing to eat here were the cheesecakes...and salads. Cheesecakes and salads...then I ate the Rib-Eye. OMG. Have a salad, have the Rib-Eye and don't forget the cheesecake. Life is good.

Jayleen C.

Very neat place. Classy. We called in advance to see if there was a wait list. We got there on time which was great. Wasn't too hungry so I just skimmed the menu. Not really a burger and pasta fan, but I got the fresh grilled salmon that came with broccoli and mashed potatoes. It's just my first time here. So maybe I need to try more foods. On the other side. My cousins all got some sort of pasta. Sorry I can't name them was too distracted with my food. But they weren't satisfied with their pasta. Barely even touched it. They said it had no taste. They have rather gone to Bravos instead. Didn't bother on trying their cheesecake. Maybe next time. Have them 3 stars because I'm not a fan of dark restaurants. even in the bathroom was so dark. I don't feel safe. But good place. Need to try more foods that's it. Service was decent. Was more focused on the haoles since I'm a local. But don't bother me.

Daniel N.

This place is great. The menu is diverse and the food tastes great. The interior is very clean and the staff is friendly. The cheesecake selection is amazing. They even have a low-carb cheesecake that is soo good!! It gets crowded during lunch and dinner. Go early!! Especially on the weekends!!

Cullen K.

AMAAAAAAAAAAZING! Awesome service by hostess Jenn and our server Jess. Jenn started out our night by making conversation while walking us to our table. It was small talk, but genuine. She wasn't rushing us to our table and she made sure everything was said with a smile. After we were seated our server, Jess, came to our introduce herself and give us the run down on the HUGE menu! Gosh there are so many choices one of my friends decided just to go with salad so he wouldn't have to read everything lol. I asked Jess to recommend some things to me and I am blown away with how great her recommendations were. The chicken Katsu with a spicy miso sauce- MUST TRY! Now i know what hawaii people are thinking- chicken Katsu? Really?- but DANG! That was the best ever. Very juicy crisp slices over a bed of rice topped lightly with delicious sweet and spicy miso sauce with sautéed veggies on the side- win. She also recommended the peach Bellini-NO IFS ANDS OR BUTS MUST TRY! Mmm i would come back JUST for that drink. We ended it with an amazing blueberry white chocolate cheesecake. I am now FAT FULL and SATISFIED. Thanks for making this an amazing night out!!!!!

Trisha G.

If I could describe this place in one word, it would be CROWDED. I have been here on different days of the week at all different times and there is never a short line. I even called in an order once for pick up and it was an one and a half hour wait. I couldn't believe it. Don't get me wrong, the food is pretty good, and of course the CHEESECAKE is to die for. My go to is the BANANA CREAM CHEESECAKE which has a layer of banana cream, fresh whipped cream and fresh sliced bananas. Parking is in the Royal Hawaiian Shopping Center lot. DON'T park in the hotel lot... they will not validate. Bottom line: Opt for another location for food and just order a cheesecake to go from the little take out counter in the front. Even with that, you will wait in a pretty long line and will be swished into the front area (where loads of people will be waiting for seats). But at least the wait will be relatively short.

Erin M.

First time here, and it was horrible! We waited over an hour to get a table, our waitress had no customer service, she did not refill my daughters drink when I asked, my food was undercooked. When we asked to order dessert she told us to wait. We definitely will not be coming back.

Twan B.

We had a delicious meal, had to wait for almost 45 mins, but had a few deinks at the bar until we could be seated. Our waiter was funny and very helpful. He even suggeated to share the spaghetti, to leave room for the aweaome cheesecake. This place is a must to visit!

Frank L.

Came in on a Sunday morning, thought we'd grab a quick breakfast before a fun afternoon of hiking and zip lining, however... breakfast was anything but quick. Though they seated us quickly, our waitress didn't take our order until 20 minutes later. She brought out some bread 45 minutes after, and when we asked about our food she rolled her eyes and said she'll check on it and it usually takes about 20 minutes. We explained that we've waited for over an hour and she barked at us like a dog in heat and said that its Sunday brunch, so they're very busy. We decided to leave after that. GOT SEATED 10AM WAITED TIL 11:10AM AND LEFT WITHOUT FOOD

Adrienne D.

Have been to Cheesecake Factory in Las Vegas and in Portland. This was my first time to the one in Waikiki. That being said, the atmosphere is the same at the others. However, it was CRAZY busy! Even more than the one in LV. Luckily, we went on the Sunday after Thanksgiving, so we actually got seated right away. There wasn't an empty table in the place. These guys turn the seating a over great speed. The server was very good. After going over the menu several times, it's 17-20 pages long. I ordered the "skinnylisious" salad/w chicken. My husband ordered the factory burger. My salad could've fed 3 or 4 people. My only gripe is there was hardly any chicken in it! For $19 I would at least expect 4-6oz of it. That kind of bummed me out. I've had this salad at other locations and it was generous. Couldn't eat all greens, I dug through it thinking there was chicken in the bottom. ZERO! Oh well. My hubby's burger was good but he gave it a 7 out of 10. He's a burger lover. Says his fav is Five Guys (you can adjust your scale from there). We ordered the Lemon meringue cheesecake. We only had a couple bites cause we were kinda full and got the rest to go. OMG Yes, it was beyond yummy! THIS IS WHY ITS CALLED CHEESECAKE FACTOR! It was still yummy when we ate they rest later. In summary, go early order what looks good, SAVE ROOM FOR DESSERT!

Shane K.

Hands down the best service I've ever received in Waikiki. My service here was so great that I emailed my mother and told her she never cared as much as our waitress, Jessica P. And then I continued to call my father and told him that he has never made a cocktail as well as Chris the bartender. His whiskey smash smashed me in one! #CheesecakeBeforeFamily

B W.

This is a busy Cheesecake Factory (which one isn't) in the heart of Waikiki directly across from the Holiday Inn Waikiki Beachcomber Hotel. The wait was long but my hubby put our name down and we went back across the street to shower at the hotel and get dressed for dinner. By the time we went back to the restaurant, our table was almost ready. The service was good and the food is the same as other Cheesecake Factory restaurants.

Christal C.

I love Cheesecake Factory! I don't come here often, but when I do, I'm always satisfied. The food is great! And there's always enough food to take home too. The only con to this place would be the wait. So if you're starving and can't wait, go somewhere else. I had a party of 11 and we waited for 45min. We made up for the time by going shopping :)

Jeremy K.

Although we have a cheesecake factory at home, the quality was still high, prices reasonable at $14-$18 each. Was had 3 main course salads and 2 kids meals, 2 beers and paid $100 including tip. The Ahi Tuna was excellent and the salads were huge. Consistent food and good quality. The only negative is that they took 5min longer getting our 2 kids their food.

Christine R.

As a fellow Canadian we don't have the Cheesecake Factory in our neck of the woods so every opportunity I get to dine here I jump on it. We came here on our last day in Hawaii for Lunch on a Sunday afternoon. We were told it was a 10-15 minute wait and were handed a pager. Within in 10 minutes our buzzer went off - quickest wait time I've ever experienced. The hostess led us to the back of the restaurant, there was some confusion with finding out table and we were left stranded for a minute.... She then returned and led us to a two seater table along a banquet. Our waiter promptly came over and took our orders. I was mainly here for the cheesecake however I did order a little something to pass the time until dessert. I love the complimentary soft and warm bread they serve here. The dark rye is my favourite. For Main I ordered the: Asian Chicken Salad w/ Grilled Chicken, Romaine, Carrots, Bean Sprouts, Green Onions, Cilantro, Rice Noodles, Wontons, Almonds and Sesame Seeds Served with Sesame-Soy Dressing The description of this salad sounded soo enticing and I love a crunchy salad however after a couple of bites I found it too be quite boring and lacking something in the flavor department. My husband ordered Smokehouse B.B.Q. Burger w/ Smoked Bacon and Melted Cheddar with Crispy Onion Rings and B.B.Q. Ranch Sauce He loved his burger, it was pretty juicy cooked perfectly medium rare and a hefty burger too! Finally dessert - my main reason for coming here Reese's® Peanut Butter Chocolate Cake Cheesecake - Chunks of Reese's® Peanut Butter Cups in our Original Cheesecake with Layers of Delicious Fudge Cake and Caramel As a chocolate peanut butter lover this was heavenly to me! Sooo rich and delicious I was happy I hated my main as I was able to devour every last sinfully scrumptious bite! Overall the Cheesecake factory is what it is. Our waiter was great, constantly refilling our drinks and checking on us. But the cheesecake is always my highlight of coming here and the reason why I always crave to return! FYI If you want a booth make sure you advise the hostess at the desk when requesting a table

Lorena B.

I haven't been here in a very long time and don't remember how it was. My friend and I were determine to get a chance to eat here. We decided to come her for her birthday. We came here 6/21/14 with our boyfriends. We came in the morning right when they opened because we knew that they get crazy busy and wanted to avoid that. As we walked in we were greeted to a friendly staff. Our waiter was nice. Though some time took between our appetizers and entree we didn't mind. The appetizers were good but I was very sad that all of our pasta was on the salty side. We didn't want to be rude and try to eat as much as we could. We ended up telling our waiter but only about one of the dishes and just decided that we wanted to get dessert already. Love the cheesecakes!! (main reason we really came lol) Overall I would like to try this place again.

Jennifer L.

The wait is horrible for dinner! Expect to wait anywhere from 45-90 minutes if you don't plan right. Go earlier so you catch the pre-dinner rush! Otherwise you can grab a buzzer, walk around Waikiki for a bit, and head back in time to get called. On the bright side, the walk will help your appetite! They have a huge amount of cheesecake to choose from! Wow! I like the dulce de leche even though I need to share it. I can't do the seafood dishes because I'm not a fan but the sandwiches are yummy. I like their selection of appetizers! Sometimes I just grab a couple to share and I'm full! Great portions. Enough for leftovers.

Brooke O.

I've never been to this place, not until my niece took me a few weeks ago. Now I can say I've been twice. The first time I went it was so packed with a long, very long line outside, it reminded me of waiting to get into a concert...it was ridiculous. As I waited for my niece to arrive I could hear people talking about the wait being at least two hours. I'm thinking it's 8p.m, by the time we sit down it will be 10p! I ain't down for supper, I want dinner. My niece is late - YAY!! Here she comes, 830p. and it's like a movie star entering the crowd where everyone stands back to get a good look. My niece is beautiful. I tell her, "we won't get a seat until midnight!", she says, "don't worry aunty, our table is ready." She takes my hand and we walk past everyone to the very front and this lovely girl ask my niece how many, she says two and we get seated by the window...just like that. This seems to be her life tho, never waiting, always getting serviced right away. The place is LOUD, did I say, "LOUD!". You can't hardly hear each other above it all and the tables are so close together we could reach over and eat from the other peoples plates. I thought about doing just that because everything looked sooo delicious. The menu is outrageous, overwhelming and kinda stupid. Why would anyone need so many choices? It's like 12 pages and maybe more and reading it is like reading a bedtime book. In the meantime the waiter keeps asking if we're ready like every five minutes when we're still on page one. It's super loud, people breathing on us from every angle, the place is dark, a menu like a long drawn out never ending book and a very large woman coughing like crazy with no effort whatsoever to cover her nasty germs flying out of her mouth...this first experience isn't really a good one thus far. I decide on biscuits and gravy w/fried chicken, only because it's the only thing I've really ever heard people talk about and it always sounds so ono. Guess what?? Yeap, they are "OUT" of it, ha! So I order the fried chicken sliders w/a side of french fries and a side of mash potatoes...I don't know why, but yea, I ordered a side of mash and a hot mocha coffee. My niece orders some kind of raw fish plate. I don't do raw meats. She also orders a dip, I'm sorry, I cannot recall which one, but it was good. After dinner I order Linda's Fudge Cake and it was excellent! My entire dinner was very good, I really enjoyed it. I took home for my husband the Philly Cheesesteak sandwich which he also enjoyed even though he didn't eat it until the next evening. I especially enjoyed the molasses bread and took some of that home too, but for my dinner the next evening, hehe. As far a my nieces food, I can't really say if she liked it as she hardly likes any food and rarely ever touches it. Would I go back? My first experience was an adventure indeed. I don't like loud places, especially while I'm out to dinner, nor do I like people right up on me, but the food was good and I love hanging out with my niece...so if she wanted to go again, yes, I'd venture out at least once more. And...we do! ; ) which I'll write later in another review, part 2.

Denalee C.

I've had a gift card to this place that has been burning a hole in my wallet for at least a year. Unfortunately, I'm not a girl that likes to wait two hours for dinner. So when my friend suggested lunch on a week day, I'm there! The wait was short (plus there's great shopping while you wait) and we got a booth in the bar area. The bread basket comes with white and pumpernickel bread, but oh that pumpernickel is delicious-soft, chewy and a little dash of sweet. I'm in heaven. I seriously have a thing for pumpernickel (see my review for Ruby Tuesday). I ordered a lunch special everything pizza and salad combo. The pizza was tasty but the crust was mostly soggy :( bummer. The salad was nicely dressed but otherwise standard. We also ordered the Godiva Chocolate Cheesecake..and the flourless part of it tasted...well...flourless. It wasn't bad, but maybe I should have made a better choice :) Overall, the experience was decent and the best part was I didn't have the endless wait for a table!

Susan S.

Serviced sucked' food was bland, wayyyy to busy! SOoo many tourist, but of course haha I'm in Waikiki .. Lol soo loud, def.ly not a sit down and enjoy your food kinda place. But if you're in a rush and just want to eat and get the heck out .. This is a place for you. Oo I almost forgot there is always a wait time 1hr or longer lol! This is a place if you want to just grab a quick bite and have a drink or two. Food was great but it was ok. Food very pricy being that it's a place for tourist. We have this in Cali! Jaha I wouldn't waste a dime more at this place again I can wait to go to one in Cali! Where it's not super busy and the food is more flavorful lol!

Chrissy-Sunshine S.

Day after Mothers Day ... Not much of a wait. Ordered steak Diane med rare. Came out not even warm in the center rare. Our server ignored us and I had to ask a bus boy to help me. The manager came over and tried to argue with me about the temperature of the steak being accurate ... It wasn't. Very disappointed after having such a great time our first time in .... Gonna chalk it up to just a bad day with a really bad server.

Celine N.

Really disappointed in the service and pasta. My pasta was half cooked and the lady who helped me gave me attitude also my food almost took an hour because they messed up my order! Never coming here again.

Oscar V.

One star for the Chef working the kitchen. I understand it's extremely busy however I'm very disappointed in the service and shockingly the food. My wife and I ordered a factory shop salad and fish tacos at exactly 1:08 pm and we received half of the order at 1:48pm. The fish tacos were missing the side salad and ingredients not to mention we got a Cobb salad instead of the factory chopped salad we had ordered. So we waited another 12 minutes and we received another salad that was not the one we ordered. The pictures above demonstrate the quality of food we received notice the to go bag was full of tomato juice so disappointed. The salad was suppose to have chicken but instead just plain. The whole experience sucked. The manager on duty didn't care at all. This is the worst money spent on this vacation. AVOID THIS LOCATION GO TRY SOME LOCAL FOOD.

Rachel Ann D.

I loooooove The Cheesecake Factory! The food, the workers, everything! I come here rarely because it's in Waikiki and I try to avoid Waikiki because of how crowded it can be. However, this place is worth the trip. The last time I came was last night for my two coworkers birthday. I didn't get our servers name but he was so nice! He helped us and made sure we were taken care of. We told him to keep our checks as one and that we'll figure a way to split the tab, but he went out of his way to just split our checks and help us in the end. I ordered the bang bang chicken, and it was sooooo yummy! I do prefer my steak here though. I also got the passion fruit mojito and it was on point! I don't drink. Like ever. But my coworker wanted to have a drink with me. I got this, and it wasn't too strong and very sweet (just how I like my alcohol). The only downfall was that it was too dark. I don't really like eating in such dim lighting but orher than that, everythig was great. Come here on any ocassion!

Daniel B.

Best deserts in Honolulu. Food is fantastic and the wait service was excellent. Definitely be going there again

Chris K.

it was a lot better than what I expected for an American chain. it was 40 minute wait but this allowed me time to walk down to urban outfitters and Honolulu cookie company for some shopping. we were seated promptly after our arrival (20 minutes earlier than originally estimated). the server was attentive and quick with ordering and boxing left overs and ringing the check. also, very nice, no attitude or anything negative (what is what I prepared myself for after a trip to hard rock) the food was a little expensive but reasonable. it tasted a lot better than what I expected. I've had bad lava flows and island ice teas, where the bitter alcohol overtakes the sweetest of the drink, but these drinks were a great balance! also the Godiva cheesecake was to die for. I suggest sharing a piece with a friend, they're dangerously delicious!

Joanna H.

I would give it 5 stars but waiting 45 mins is too long. BUT! Just get there early enough so you can put your name down (they don't take reservations) & go shopping! This place is great for kids (noisy so no one will mind if they're making a lot of noise), they also give kids a bread & banana plate. Start off with the Mac & Cheese balls, they are deep fried to perfection & the accompanying marinara sauce which seems to be cheesy, makes the experience even more enjoyable. Also, try the shrimp bistro pasta, it's a must.

Hugh S.

Normally you have to wait in line to eat here. Today we were seated as soon as we arrived. So that is one star. Our teenage son is notorious in our family for not liking anything. He assumed he could only eat cheesecake. Instead the menu is about 25 pages long and has almost everything. So another star from this. We had a great set of courses, one each as the portions are huge. The waiter was very attentive and kept the kids drinks topped-up with the free refills. Hit the spot on News Years Eve when we had a long wait until the next meal. Thats the third star.

Robert L.

Go here only if you have 4 hours to burn. Seated right away, 45 minute for bread, another 15 minutes we asked if the food was coming. The obese waitress said when she has time she will check. She went and cleaned off some tables. We saw her again and asked if it normally takes that long for the food to come out and with an attitude she rolled her eyes and said- yes it takes 20 minutes to cook. We explained to her that it's been over an hour. We left. The food was probably cooked a long time ago and she sneaked into the kitchen and ate it all.

Nikki N.

Great, attentive service and so much variety on the menu. No reservations are taken so prepare for a long wait. I recommend to get here when they first open. Our wait was short which was awesome. Fried Mac and cheese, carnitas, and gumbo was on our menu. Carnitas were bland as fudge but everything else was ok.

Ashleigh K.

Went here on Saturday night with my boyfriend. We got to Waikiki at 7pm and it ended up being about an hour and a half long wait which was as long as the hostess said it would be. No problem since we shopped around to kill time. The bummer about coming to Cheesecake Factory with a party of two, is that you will most likely be seated extremely close to other parties of two. Next time I will definitely ask to wait for a booth because I don't want to hear the conversations of the people literally a handshake away from me. Besides that, our waitress was on it and brought out bread and water right away. She was a little rude in the beginning but she was nice towards the end (just in time for her tip lol). What matters most was that the food was delicious and once we did get seated we didn't wait much longer for it. I got the herb crusted filet of salmon and my bf got Alfredo with shrimp. Perfect dishes! Minus two stars for the uncomfortably close and awkward seating and our rude but then nice waitress. But three solid stars for the food and my wonderful date! Haha

Donna A.

I always love love love The Cheesecake Factory. Great meals, great service, and of course great cheesecake. My favorite is the Lemon Raspberry Cheesecake umm umm

Alina H.

Food is always great. the pasta da vinci is my personal favorite. however the line is crazy long you could be waiting for hours and they wont take reservations. another thing- they are right on the beach and they don't have an ocean view? kind of funny. if you don't mind waiting for what seems like hours. the food is great!

Katy D.

I LOVE cheesecake factory. Try to request a seat outside by the torches and right outside the Kalakaua Avenue! I love this location and the food is always WONDERFUL!

Veronica S.

I love eating at the Cheesecake Factory but tonight was the worst experience ever! We check in with the hostess and was told it would be a 45 minute wait. It actually took a little over 1 hour. We were led to a table that was not suitable for 2 small children in high chairs so we asked if we could be seated outside since we could see 3 empty tables. The hostess rudely replied there are no tables outside, if you want to sit outside you have to wait like everybody else. We showed her the 3 empty tables. She reluctantly sat us on the patio. We placed our orders and waited over an hour for our food to arrive. Two tables next to us sat down after us, ordered there food, ate and left and we still hadn't received our plates. It was late at night, our kids fell asleep at the table and we were starving after a long day of activities. It was a miserable wait. We ended up asking for our food to go. The server looked annoyed to have to go back to the kitchen and pack our food. The food was great but the service was TERRIBLE!!!!!

Chuck B.

Typical mainstream Cheesecake Factory, not bad. The staff seems a little overwhelmed, but common at busy tourist spots.

Megan I.

Awesome!!! Awesome!!! Awesome!!! This was my boyfriend and I first time eating here. Our waiter name was Blake. He was so Awesome. He recommend items to us, helped us through it and awesome customer service. Appetizer we got the Avocado eggroll. Entrees: lingerian pesto and everything pizza. Dessert we got the tiramisu cheesecake. The kitchen messed up on our pizza but it was still awesome. We also got the pizza free. All of it was awesome. Im so coming here to eat again. Thank you Blake for my experience at cheesecake factory. Smooches

J M.

An hour half wait time was to be expected. But from the time we we were seated till we exited is where it counts. Katrina A was our waitress. Unreal and unbelievable how slow service was. But hey gave her the benefit of the doubt. So she took 15 minutes before she even greeted us. We sat there no menu no water. Then she got our order wrong and charged us for an extra meal which I caught by reviewing my bill. Because the service was slow and she screwed up the order plus we were there mostly waiting during our 2 hour sit I honestly wanted to tip her less than 10%.. however I tipped her 10% not the 15 18 or 20% she made sure to point out on the bottom of the bill. Then as we exit she stops us after looking at the bill. She says excuse me you tipped me wrong. And that we were supposed to tip her the 20%. What a fool. Shes lucky she even got 10%. Unreal how her customer service and etiquette was... Simply rude and lacking common sense. She must've never got the memo that small parties arent required to tip any given amount. Hey heres a tip for you Katrina... check yo self before you approach your customers and try embarrassing them... you only embarrassed yourself in front your manager and colleagues. Atmosphere: busy and slippery floor Food: delicious as always..especially the rib eye Front hostess staff: very nice and friendly Wait help: Booooo. Horrible

Savannah C.

Came for lunch today and it was the best service we'd ever had here. We've been here several times in the past (during dinner) which were okay but this time was outstanding. Joe was an excellent server, he knew the menu very well and gave several great recommendations, we will definitely be coming for lunch again.

Angelique S.

I love Cheesecake Factory but I'm sad to say that the quality of food and service was not good today. It took 7 minutes for our waitress to come to our table after we were seated by the hostess. Our appetizer avocado eggrolls came 30 seconds before our entrees so we had to eat both at the same time. The eggrolls were soggy and not crisp on the outside. My fries with my fish & chips tasted stale and salty. I ordered another batch and although less salty it still tasted stale. Our water glasses had no waster and the waitress came to our table three times without refilling it. We finally asked another waitress for water. We were here at 2 pm. No line and it was not busy at all. Very disappointing lunch today.

Kate R.

perfect place for deserts. except that A/C is dripping. Overall, loved their rocky road ice cream.

preston c.

Poor service. Really have to wait over 30 minutes for a half filled restaurant? Management does not know how to staff. Food is salty and oily. This is not a good representation of American food for all the international tourists that visit the islands.

Kyla A.

Can we have some smile on our server's face, please? We're customers after all. We are not pests or inanimate objects without emotions. This is why those two stars are taken away.

Mia T.

Last night waited one hour and a half to get in. We got there at 7:30. Walked around Waikiki. Service was 5 for us. Waiter tended to us in a timely manner. Music was great. Going back again.

Kailinani L.

We beat the rush by dining early...about 6 pm on a Friday. Short 10 minute wait and in we went. It took a while for anyone to greet us once we were.seated and hubby was getting a bit put off but once Cody made an appearance the night took a most pleasant turn. Started with the fried avocado spring roll appetizer as directed by the daughter. She loves these things. Very fresh and generous serving of avocado in a deep fried spring roll wrapper served with a cilantro dipping sauce that is reminiscent of chimmichuri but is sweet. Different but delicious. She had the chicken scallopini which was very flavorful with a nice overlay of lemon. The hubs had Steak Diane which was wonderful...tender steak encrusted with peppercorns and a Madera sauce that was generously served but light in consistency. it was nice that there was enough gravy to sop up with the mash potatos or the bread assortment they serve. The tenderness and flavor of the steak was truly surprising and rivals a steak served at any high end steak house. I had the seafood chowder and there was an assortment of seafood in a thick New England style chowder. Very filling. We were too stuffed to eat dessert so Cody talked us into cheesecake slices to go. (Great salesman!) Will definitely hit this place again in the off hours and when not minding the diet as the portions are good sized.

Danielle Y.

It's hard to hate the Cheesecake factory. If you don't like what they have on menu page 3, there's always page 4, 5, 6, 7, 8... and most of it has been engineered (I SWEAR) to appeal to the average American palate. The service tends to run like a machine, and while I've never been there when it was as insane as it can get, my experiences have been pleasant. Go for a late lunch/early dinner on a weekday (avoid lines!), order their "lunch sized portion" of a pizza and the "simple green salad" for about $11. Get a pizza bigger than your head, and a salad that is far from simple, but certainly green (but not just green! there are shredded cucumbers! and carrots! and big wedge of tomato! and...) and eat half, take the rest home for dinner, be happy. In sum: I can't imagine me making a special trip to Waikiki to eat here, but if I was there and people were interested (and picky!) I would certainly suggest the Cheesecake Factory.

Anjyl J.

The first two times coming here was alright. A typical weekend night in Waikiki is very busy! Expect to wait at least half an hour for a table if you're lucky. Calling a few times before we actually walked in the wait time was over an hour. YIKES! The food is about a 3, nothing really spectacular to note. But the last time I came here was a Sunday afternoon and my bf and I waited 1-1/2 HRS.... FOR OUR FOOD!!! Yes that's right, an hour and a half from the time we ordered the food to the time the food was brought to our table. The waitress gave no explanation nor apology for the wait time as well! Needless to say, we probably won't be returning to this restaurant...at least not to dine in. Because I must add though that the red velvet cheesecake is really good! ...so I'll do with some dessert take out!

Alan H.

good food, okay prices, good portions. Nothing really special about this place compared to all the other cheesecake factories.

Brittany N.

Their avocado rolls were to die for. It's a great spot right near the beach and we didn't have to wait for a table. Our server was cool and everyone enjoyed their food :]

LC C.

Althoguh I usually love, love the Cheesecake Factory, my recent trip there was a huge, huge dissappointment. The food is wonderful. May I reccomend the chicken tostada salad, probably one of the best salads I've ever tasted. The Chicken Farfalle is always good, and the avocado spring rolls are excellent. The Godiva Chocolate Cheesecake is to die for, especially if you love Godiva chocolate like I do. Top it off with a caramel macciato royal, and you have a wonderful meal at a reasonable price. However, in the past trip I've made with my boyfriend, our server was horrible. Her name began with an A, it was long & unfamiliar looking. The service itself was good, our food came out on time and our drinkes were topped off quickly. Our server, however, was rude and impersonal. As a former waitress myself, I know when a server is trying to push out a table. I could handle being rushed. But what I couldn't handle were her constant rude comments. My boyfriend ordered a strawberry lemonade, and she rudly said, "not too share, right?" My boyfriend and I hardly get to see each other, so we were sitting close to each other, and every once in a while he'd kiss my cheek. She rudly popped out no where & said "you guys know this is a family resturant, right?," as if we were kids. Then, she dropped off our tab. I intially tipped her ten percent, and was thinking of giving her more, when she rudly grabbed the check fold when it was still out & open in front of us. She looked in the check fold right in front of us, which is extremely rude, looked at her tip, and he face totally dropped. "You need your receipt?" she snapped. And we said no, and she stalked off, no thank you, no goodbye, nothing. At that point I was extremely glad I only tipped her ten percent, because she was obviously a rude person behind that fake smile. I really hope the managers review these forums. I think the Cheesecake Factory is wonderful. but some of there servers need some serious attitude adjusments. I was a regular, and now I'm not sure if I'll be going back.

Brady O.

Went to eat with my friend at the cheesecake factory and he made a phone order. i figure i go and try some of the famous cheesecake, go to the check out where to get pickups and got my cheesecake, it was $8.00!! for one piece of cheesecake. WTF. it was good but the service was bad. the girl behind the counter kept on disappearing to get stuff in the back and when she finally helped my friend she made him wait a while. when she rang up the order she forgot the drink, so she had to run back to the bar, he wanted to cancel the drink, but needed a manager to take it off, either way we were waiting again. the food was ok, but heads up, go early or plan to wait around, the girl at the check out wasn't on her A game that day, maybe a bad day.... dunno know but in general, we waited a lot longer than we expected, for a simple phone order, at least the food was good.

Vanessa H.

Though I'm anti-chain, I must admit, it's a treat sometimes to go to certain chain restaurants -- every couple years. Cheesecake is utterly reliable and I think I've been ordering the same salad for the last decade -- chicken with lime vinagrette. We were seated immediately at noon -- with no reservation -- which is an advantage when you have 7 adults, 1 kid.

LA Sunshine M.

I like Cheesecake Factory but seldom go there because of the long wait. Luckily I was hungry at 3pm and finally there was no line. The food was just as good and served in just as large portions as those on the mainland. Our waitress was pleasant and kept saying "thank you" after each sentence. "what would you like to drink?" (my answer here), "thank you." "how was the food?" (my answer here), "thank you." "would you like any desert"...well you get the picture...thank you.

Carmen C.

we came at 7:15pm and were told we had to wait for more than one hour.so i decided to sit in bar area.this is the third cheesecake factory i tried.it is also good.

Kal B.

great food.. huge portions.. american chain restaurant at its finest they have like 30 varieties of cheesecakes and cakes.. the best i ever had! choc chip cookie dough is my fave!

William G.

The food is consistent and you know what you are getting. The garlic noodles were better than average. You just have to get use to paying $4-$8 more per dish than the mainland. Can be busy and a wait after 8pm. even on weeknights in Waikiki.

G M.

We have been there a few times over the years and it is always consistent: after a very long wait for a table you get good service and PLENTY of good solid food. We tried a variety of things on the extensive menu and no one was disappointed. Only complaint I have is they bring the entres too fast after the appetizer (but that seems to be a failing with all Hawaii restaurants) and then try to cram all the dishes onto the small tables. We were celebrating a birthday and the birthday boy got a rousing rendition of happy birthday from several waiters which was very nice. They do however have surprisingly lousy cheesecake ( we have tried a half dozen different ones) and the strawberry shortcake was rated not so hot either.

Ian T.

There's a C-Fact* like 5 miles from home in Irvine, but it was nonetheless a welcome sight while we were strolling along Kalakaua ave. for a place to rid our hunger after an afternoon at the Waikiki beach. Took us 2 tries to get a table - first time was around 7pm, and the size of the crowd waiting outside made it seem like George Clooney was signing autographs inside. Second time we strategically arrived at 6pm, and got seated within 10 minutes, thereby proving that the saying "third time's a charm" is logically absurd. Even though we got our table relatively quickly, the restaurant was jam-packed, and every waiter/waitress looked like they had their hands full (literally and non-literally). Took our waitress about 10 minutes to get us our water and bread (sourdough AND dark rye - I like), but we didn't mind. On to the food. I always have a thing for the Factory's huge salads; my craving was the main reason why we chose to eat there in the first place. Anyway, I got the Luau salad, which was a mini-mountain of mixed greens, green onions, peppers, crushed macademia nuts, and two giant pieces of wonton skin. A generous serving, even on fatass standards. It was probably enough greens for 3 days, evidenced by my relatively painless and almost enjoyable toilet trips the following day. Not that I usually take painful craps. But you get the idea. Oh yeah, the cheesecake. Easily the best part of any C-Fact meals. I was too full for it that night, but got a slice of white chocolate caramel macademia nut CC to go, which I ate while watching the sunset at the beach the next day. Needless to say, it was delightful. Verdict: high props for consistently good food and generous portions throughout the chain. Too bad the wait is always too long at every location. 3.5 stars (4 stars if we weren't turned away the first time). Tip: COME EARLY! *I just made that up to earn "cool" votes. I try.

Shirley M.

I've been to a few Cheesecake Factories and I think I should have just stuck to basics. My daughter wanted Loco Moco (yeah, I know..) but went we got it it was pretty bad. The burger patty was huge and dry. The gravy was bitter because it was made with mushrooms. She only took 2 bites and went after my husbands french fries. I also had the poke which was so bad that it tasted like they douse it with soy sauce. Next time stick to the sandwiches and burgers!

Joshua A.

I ALWAYS get the Farfalle Pasta with roasted garlic! The Rangoon won tons are really good too! I tried the four seasons pizza and although I REALLY like the sun-dried tomato and artichokes, I didn't care for the dried up basil that was on some of the pizza. I must service has been excellent every single time I have been there and they do a fantastic job considering how busy the place seems every time I go. I always try to save room for either the Godiva or Snickers cheesecake- but am always too full! Definitely will be back :)

Crista Y.

cheesecake factory can give you familiarity and there are abundant choices. my friend and I were too tired after our flight to fathom venturing too far from our hotel to access dinner. we decided to splurge and grab CF. A good familiar default. The bill was only $40 for two of us...sans alcohol. Not bad. I love how low the tax is. I had the artichoke dip as an entree and cake for dessert. nothing special. i don't care too much for cheesecake..too rich but if i did i would get key lime.....that's what my friend had....and it was super good.

Kari S.

We have a Cheesecake Factory in San Diego and we never really go there since the food isn't all that fabulous. We ended up going here on a Friday evening (early) since it was walking distance from our hotel. The place was pretty full but we only waited about 5 minutes to get a table. We sat on the patio which was nice because it was quieter. Our server was Kenneth and he started out good, but after we got our main course he was nowhere to be found. We got the Chicken Pot Stickers for an appetizer, and we both did not like them at all. They were very watery and the sauce was so bitter and overpowering. I had the Pear and Endive salad which tasted fine, but the pears were mushy and slimy (had to pick them all out). My DH had the Cashew Chicken which he maybe ate a quarter of. It was so heavy and had way too much sauce. We did get the White Chocolate Raspberry to take with us and ate it later...that was about the only good thing.

Diane O.

This place was great! I didn't go to this location before because I thought it was too loong of a wait. This time (my first visit) was nice! We walked in and got seated right away! I ordered the Fried Mac & Cheese appetizer and that one was a winner!! It tasted really really good! The fried Mac & Cheese ball was as big a baseball

T C.

When I arrived for supper the restaurant was busy. There was an overflow crowd waiting to be seated. I went to the front desk, gave my name and was given a pager. Fifteen minutes later the pager went off and I was escorted to a table. We started with a pair of glasses of the THE CHEESECAKE FACTORY Chardonnay. Nothing special there. The market salad and a crab cake sandwich were delicious. The strawberry cheesecake was a fitting end to the meal. The service was fine. I'll return.

Anne B.

How can you not like TCF? Their menu is like 20 pages long and has an option for everyone. And the cheesecake? Puhlease, if you don't like their cheesecake than you don't have taste buds.

Jim H.

I know Yelp needs a review on the Cheesecake Factory like it needs another review of Leonard's Bakery but I just have to write about the best burger I ever had (this month). I was jonesing for a burger so my friend and I by-past our usual dim sum binge at Beijing and opted for the Ranch House burger at Cheesecake. 8 oz burger made up of chopped steak (you could really taste the steak flavor) with the salty fries that makes me guzzle water throughout the afternoon. Cheddar cheese, mushrooms, bacon. God it was good. You can tell how busy the Waikiki hotels are by how long you have to wait for a table here. Waikiki is really slow today because there were still outside seating even at 12:30. I usually go straight to the bar and sit at the high tables in the middle to avoid the wait. Four stars because I have never been really moved by any of the previous meals I have had here. Stick with the burger.

diego m.

I believe their burger is the best in the island in my personal opinion and yes, I have tasted Kua'aina Burgers but this is the real deal. It was grilled and there is a smokey flavor to it almost reminescent of a home made broiled burger. Their service is as good as the food -- so is the location except it might be a little hot outside in the open. They even give you french bread and their portions are big --- to satisfy the big eaters - this is the best burger in the island period and I have been San Diego and nothing compared to this place Big portions - Good Quality of food - Great service and yes, if you cannot eat the food, the waiter will be more than happy to prep it up for you to bring home - fast - reliable and good service. Will definitely go there again ...

FAITH M.

Cheesecake Factory in Waikiki is always busy. We been there several times. The food and the service was really good. Enjoy your meal w/ wonderful musics. Nice!

Mel W.

This place is good if you wanna impress a girl on how much money you can spend. Food was not so good. Go for the cheesecake.

James Q.

I was not expecting to see sushi on the menu, but was very impressed with it. The place is huge! And always seems to be very crowded, but the service is ultra fast, good food, and prices are very reasonable for Waikiki, A+.

Chanel M.

omg ! i love this restraunt ! best place to eat ! even though its sometimes a long wait but its worth it because the food id great ! i tried my first hawaiian pizza here n it taste soooo good ! the food here is great !(:

Tiffany B.

cheesecake facorty- i guess the name says it all! It's fun, but i think a bit overrated. Smack dab in Waikiki and if you go there you're lucky to wait 30minutes to get a seat. Food comes fast, service okay. Nothing over to die for- except the cheesecake and STRAWBERRY MARTINIS! What we usually fdo is squish our way to the back bar, claim a seat, order pupus, and strawberry martinis! the best ever! Just freshly muddled strawberries, vodka, and sugar! YUMMY!!!!!!!

Janice O.

First time there last month with the family. Decided to do a "staycation" . It was fun being in Waikiki. Went to the Cheesecake Factory for dinner. Wow was it packed! Didn't realize how big it was. Waited about 40 minutes but worth the wait! Food was excellent! I had the Cajun linguine and it was awesome. My son had the Da Vinci penne and that was good too! But the lilikoi cheesecake was to die for! Food came out piping hot. Waitress was really nice. Service was excellent. Now I know what the big fuss is about that place. Would definitely go there again!

Ange M.

So we went here with a group of 13 Adults and 5 Toddlers. Totally unintentional on my part. Wanted to dine here with the BF's Mom (who lives on Oahu) and thought we were only meeting her. So, I knew there would be a wait, but did not figure it would be that long. They showed up with the WHOLE family. Had I known that would happen, I would not have suggested this place as I really don't think it's smart to go here with large groups like that due to the wait time and the fact that you can't even sit together anyway. But they did a great job with us. The sat us all in the same area even if it was on 3 separate tables and we had to wait 45 minutes as they had promised when we checked in. Not bad considering.... The hostess and servers were fabulous. I work in the Food and Beverage Industry so I can appreciate when they handle chaos with grace. And our group was utter chaos with 5 toddlers. They brought complimentary plates of bread and sliced banana's for the kids, which was nice. And it was great for the kids b/c they could make all the noise they wanted and nobody noticed since the place was so loud. It took a little while for our drinks to come, but once they did, all the rest of the orders came quickly and without much delay. Granted they may have made a plan to get us out of there as quickly as possible since we were a nightmare group in my opinion, but they handled everything with pure grace. The Waiter was fabulous and remembered (or made note of) exactly who had what although we did not order all at the same time and was ordering appetizers with entrees and drinks then adding more on later as parts of our group left and came back from bathroom breaks, etc. Like I said...utter chaos. Now for the food....YUMMY!! This is not your average Franchise chain. This is food you can find in most upscale restaurants but done quick and done well. I had the Fried Macaroni and Cheese as an appetizer with my daughter. It was delish....ask for extra marinara sauce. It really adds something to the dish. Then I had the Chinese chicken salad which was HUGE and wonderful. The BF had the Steak Diane with Mashed Potatoes. He's a Chef and thought the dish was perfect. I tried it and was pleasantly surprised as well. Really good. The rest of the family had all sorts of stuff, but I didn't taste it so cannot review, but everyone said the food was fabulous. Even the Ahi Poke, which I thought would not be good looked yummy. We had the Godiva Chocolate Cheesecake. What can I say about that? Broke da Mouth goodness.....OMG!!! It was worth every calorie and so very very sinful. So, kudos to you, Cheescake Factory....for handling the crazy family that challenged your services last night. You definitely rose to the occasion.

Jaime P.

My friends and I are big people watchers, so we insisted on sitting near the sidewalk to catch a glimpse of all the people walking by. Other than the exotic location, nothing really stood out here from other CF I've been to, but since this spot was an inbetween spot between the 2 hotels we were staying at, we ended up dining here a couple of times. We also went at non-peak times and completely avoided the long waits!

Sylvia D.

Chain Restaurant - Shmain Restaurant. I love this place...and because of it's consistency. I've been to the one in Honolulu multiple times as well as the two in Vegas (one is under another name in the Venetian) and the one in San Francisco above Macy's and service has always been excellent. The food is really what keeps me going back over and over and over again. My personal favorite is the Chicken Madeira but the Steak Diane, Cobb Salad, Shepherd's Pie, Meatloaf, Salmon, etc.. are all excellent and the portions are humongous. I looooove the free bread too. True, you will have to wait awhile so be prepared but this place always makes your wait well worth it. If you don't want to wait, go to the dessert counter and make a takeout order and take it home, eat it on the beach, use one of the tables in the Royal Hawaiian Shopping Center. Whatever you do, don't miss out on this place.

Rob C.

Menu in Japanese on the wall. Cheesecake factory became the chain restaurant industry standard. They realized they can succeed through consistency and by serving ridiculously large portions of food that's not bad. For them, doubling the portion size doesn't double the business costs but allows them to double their price, which people will easily pay since they feel they are getting their money's worth. Oh yeah, and one cheesecake slice = almost 700-900 calories of yumminess.

Albert H.

After trying "local" places with the worst service we were ready for some good corporate trained employees who had a clue about service. This Cheesecake Factory was close to the others, service was good, prices weren't terribly inflated due to being in Hawaii, and for once we left a good tip while on this visit.

Ron J.

Good food... I really enjoyed the Cajun Steak, and of course, CHEESE CAKES! Though the wait is rather long at peak hours but worth while if just begining to get an appetite. Having friends there to keep you company is a PLUS! ... *a small snack to pass the time while u wait helps too!

Hunter O.

The Server Auntie Lynn is the best, she smells and snorts, but she's the best! Ask for her! and I hope she reads this... PS, all y'all Japanese and AUssies need to learn how to tip :)

Daisy S.

I have to review this place although it was a while back that I went. It was on a valentine's day.. and the place was PACKED!! up to the time it was closing. There was a line to even put your name down and there was a line to get the buzzer!! We had to wait for abut 2-3 hours, so since I lived in Waikiki area, we just went home and waited. The dinner was pretty okay, but the cheesecake was my highlight of the night! It made it all perfect!

Mika D.

I was so happy when I found out that there was a Cheesecake Factory in Waikiki, just about 4 blocks down from our hotel. We managed to go there on our last night in Oahu. Had their house coffee and a slice of their Tres Leche Cheesecake, no whipped cream and extra strawberries hit the spot after having dinner at a ramen joint.

Haiya S.

Ok, so I know i say everything is my favorite. BUT, there are degrees and this little Cheesecake Factory is officially my FAVORITE RESTAURANT IN THE WORLD. I can go to the most expensive places, but in the end, this is what i love the most. the food is just so good. No matter what I order I want to just eat the plate too. And since the plates are huge, I always end up with a bit of a stomach ache because I'm too small to eat that much. But even with that stomach ache, I'm so happy cuz it's so DELICIOUSSSSIEJOIEWJOJ!!! :D) Their 4 cheese pasta is perfection. And all the sandwiches I've tried have just been so lovely. And their mango smoothie is so nice too. When I tried to take my family there they were like "we dont wanna go to no factory. We want Chili's!" Where I come from, it's practically a village- so it's always big deal where to eat when we have a family vacation to a civilization! But since they had no idea what they were talkin' about, I was like, "NOO!! WE HAVE TO!!". And so all grumblin', they went in and oh boyy did they get hit with happiness! I forgot what my sisters got, but they were just happy as heck. The great thing about this place is that they have so many options that everyone will surely be fattened up and happy. And their cheesecakes are the best in the world. Nothing compares to a Cheesecake factory cheescake. If you're trying to lose weight though, don't go here because the calories (as I've discovered) are what make the food taste so good. But the day you plan to crack on that diet and get a lil crazy for dinner, indulge in something worth it- indulge here!! in conclusion, thank u cheesecake factory for existing!xxxxxxxxx

Steve H.

Traveling solo? Go to the back bar. It is an easy way to get a quick seat. The bartender (Chad) was very helpful, and the food was great.

Allen C.

One day I will go to the Cheesecake Factory and actually order a cheesecake during my sitting. Honestly, if you really want to have that cheesecake, start with that first because the dinner will keep you stuffed until next week. I knew the food was filling from prior experience, so before we went out, my group wenting hiking first to build up our hunger. We decided to order two appies, the crab cakes and the infamous mac and cheese ball. The crab cakes was nothing out of the ordinary, it was a little dry and there were only 3 crab cakes in total, but the mac and cheese ball had a total of 4 and they were large meatball sized. It's almost a meal in itself. But the melted parmesan cheese was to die for. It was truly a mouthwatering experience. Next came my chicken parmesan sandwich and it was prepared very well. I always like a sandwich where it never falls apart due to having too many toppings. The chicken mixed with the dressing, parmesan, tomatoes and lettuce are a perfect combination of flavour. It's probably how they prepared it because I can't prepare a sandwich that tasty at home. A healthy alternative would be "Evelyn's favourite pasta". My wife order the penne tossed with broccoli, oven-dried tomato, roasted eggplant with peppers, artichoke, olives, garlic and pine nuts. That topped off with real grounded cheese, not the fake stuff. A truly filling lunch day.

Ben B.

Food was good, prices OK...just like any other Cheesecake Factory. There was always a long wait, and you weren't allowed to make a reservation.

Jennifer H.

You can never go wrong with Miso Salmon here. If you haven't tried it, TRY IT! I never cared much for salmon at most restaurants because they always tend to over -cook it, but Cheesecake Factory always does Salmon to perfection. It is glazed on top with miso terri sauce and rice on the bottom. There is this wonderful lemon butter sauce around with drops of teriyaki and snow peas are a perfect complement to the dish. Oh yea and it's garished with shredded green onions...mmm...Everything here is great. Even the drinks. Factory Peach Bellini is my favorite drinks here. If you dont drink alcohol, get the passion iced tea. If you should order anything you dont care much for, you can always change it. They are eager to please and very attentive here. This place has always been great. Oh yea, try the Ahi Poke and fried Ahi rolls for appetizer if you love Ahi Poke.

Love the cheesecake factory! Their southwest egg rolls are amazing! bit greasy, but delicious. Also, obviously their cheesecakes are great, I recommend the oreo one. The Jambalaya pasta is always good as well as their boneless buffalo wings. :)

brian p.

Food is great...staff is great ...nicole l is pretty... fish tacos are good...all in all A+

Cheryl S.

If you don't mind waiting and want to be overwhelmed by a huge variety of choices to soothe your cravings then this is a one stop shop. They have pastas to burgers, to fish to steak from salads to desserts. One thing is remind yourself to bring your "A" game appetite with you as they do not give your portion control meal sizes but more like huge-gang-gious enormous portions which surely you will need to be rolled out of the place. Most often known for their yummy fluffy cheesecakes this restaurant is sure to please you. I recommend their lettuce wraps to start since that is more on the light side, for the main meal the salmon is good. (BTW- Cheesecake Factory WHYYY??? Did you discontinue the Pad Thai Noodles. That was my favorite and it was so YUMMY!) And you must, must, must save room for Cheesecake. MY all time favorite, hands down...and will definitely for go any thoughts of a diet is their Key Lime Pie Cheesecake with of course EXTRA Whipped Cream DOH! That will surely complete any meal. Also, for those of you who need a alcoholic beverage to swallow down your meal they have a full bar too.

Chris F.

Cheesecake Factory - Waikiki Royal Hawaiian Shopping Center - Super place! What more can you say? For those of you not familiar with The Cheesecake Factory, they are quite popular in California and have a location on Kalakua Avenue in Waikiki. They offer a boat load of very awesome food (casual dining) at a super price. This is quite an accomplishment especially in Waikiki. They offer almost everything imaginable from burgers and pastas, pizza's and appetizers, steaks and chicken dishes to gourmet salads and deserts. The only downside is that because it's so good and affordable, the wait time can surpass 2 hours. No need to worry, they offer take out which we did a couple times and took back to the room (and beach) which worked out super.

Apryl G.

My first CF experience-and wow was it grand. I don't remember what I ate or drank (chicken most likely, and some fluffy girly drink I'm sure) but it satisfied. What I do remember is the ambiance-my god this was the most ornate and fluffily designed interior I'd ever dined in. I loved it, though it was almost overwhelming with all the grand swirls and loops and pastel frescos. Girliest restaurant ever! Of course I'm a fan!

Meep M.

The portions are large and maybe that's to make up for the lack of taste. I give this place three stars only because their cheesecake is in fact very good.

Eve B.

It is Halloween night in Waikiki and been trying to get a dinner reservation to eat dinner here since Friday. They refuse to take phone reservation so they advise you to go personally. As a LOCAL and new transplant from the mainland, my husband and I decided to go tthere personally and make reservation. We show up and was told that they could not give us reservation way ahead of time since it is for Sunday. The girl told me to come back on Sunday and get reservation anytime of the day. I said okay. Today Sunday at 1130 AM, we show up to make reservation and we were denied again. We were told they will not take reservations period. I asked for the Manager. My husband and I spoke to the Manager and he told us to come back between 5:30-6:00 pm tonight and there should not be a problem getting a dinner reservation . We showed up at the appointed time of 5:45pm and were again DENIED. Unbelievable. I have never experienced this in my entire life!!! My blood pressure is now sky rocketing. I told the girl in the front that I had spoken with the day manager, described his appearance. She told Me that there are 4 managers with the same appearance. She IMPLIED AND made me feel like I was lying. That I DID NOT appreciate. I asked for the Manager to clear up this mess. We spoke to a JT and would not honor my plea. I described to him again that I had spoken to the day manager, described to him what he looked like. He then confirmed that such manager does exist, but JT was no help other than it will probably take 3 hours before we are seated. Unbelievable ! We followed all the instructions they gave us, yet it resulted negatively. I asked him to take my name down or give me a pager even if it takes three hours to eat. I told him that we are locals and it is very disturbing the way we were treated. This should not happen. I will not be recommending this to my local and mainland friends and family. This was a very bad experience in which we DO NOT want to go through ever again. WE JUST WANTED TO EAT DINNER ON A SUNDAY NIGHT, GRANTED IT WAS A HALLOWEEN NIGHT. Can you believe the absurdity of it all? Pathetic. I want to talk to CORPORATE TOMORROW. Giving this place a 1 Star was being generous.

Jeff J.

Wasabi crusted ahi is huge and out of this world good!

Denese U.

I had lunch today at cheesecake factory in Waikiki, and was very disappointed with the service. Our servers name was Luke and he seemed very bored and not interested in his job as well as his customers. He completely ignored us when we asked him questions and then THREW a cocktail napkin at me! I guess because I was seated at the end of the booth so he couldnt reach me?? But still, you never throw something at someone! Very disappointing!:(