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Name: Genki Sushi
Address: Ward Center,1200 Ala Moana Blvd, Bldg 3, Bay 3, Honolulu, HI, 96814
Telephone: (808) 591-5600
Price range: Under $11
Rating: 2.78

Genki Sushi

Ward Center,1200 Ala Moana Blvd, Bldg 3, Bay 3, Honolulu, HI, 96814

(808) 591-5600
Store is closed

Genki Sushi Menu

Sorry, We are updating this restaurant menu details.

Foods for Diabetics:

Diabetics at Yogen Fruz:

Diabetics can look for No Sugar alternatives of frozen yogurt. Yogen Fruz offers a variety of different sugarless probiotic frozen yogurt and smoothie options to help diabetics enjoy the tasty treat without any compromises. Diabetics should be extra careful while enjoying the tempting flavors of frozen yogurt at Yogen Fruz.

Foods to Avoid at Yogen Fruz for Diabetes:

Diabetics need to regulate sugar intake as well as monitor the cholesterol levels to reduce heart risk. Yogen Fruz offers regular as well as no-fat, no-sugar light yogurt at the restaurant. It is highly recommended to avoid the regular frozen yogurt at Yogen Fruz. Also, avoid all kinds of Low-Fat Chocolates at Yogen Fruz. While most shakes served at Yogen Fruz are low in sugar, there are a few such as Candy Cane, Gingerbread, and Keylime Pie that every diabetic must avoid. Although low in sugar, an 8 fl.oz. serving of Egg Nog contains 22g cholesterol. A diabetic must avoid Egg Nog at Yogen Fruz.

Foods Suggestions for Diabetics at Yogen Fruz:

Probiotic Frozen Yogurt Low Fat Chocolate (4fl. Oz.)

Nutritional Facts: 110 calories, 2g (Tans. Fat 0g & Sat. Fat 1g), 48mg sodium, 19g carbs, 18g sugar, 5g fiber, 3g Protein

Probiotic Frozen Yogurt Low Fat Vanilla (4fl. Oz.)

Nutritional Facts: 110 calories, 2g (Tans. Fat 0g & Sat. Fat 1g), 57mg sodium, 19g carbs, 19g sugar, 0g fiber, 3g Protein

Probiotic Frozen Yogurt Low No Fat Vanilla (4fl. Oz.)

Nutritional Facts: 100 calories, 0g (Tans. Fat 0g & Sat. Fat 0g), 62mg sodium, 21g carbs, 19g sugar, 0g fiber, 3g Protein

Probiotic Frozen Yogurt Low No Fat Tart (4fl. Oz.)

Nutritional Facts: 100 calories, 0g (Tans. Fat 0g & Sat. Fat 0g), 55mg sodium, 20g carbs, 18g sugar, 0g fiber, 3g Protein

Non-Fat Frozen Yogurt – Passion Fruit Tart

Nutritional Facts: 100 calories, 0g (Tans. Fat 0g & Sat. Fat 0g), 54mg sodium, 22g carbs, 19g sugar, 0g fiber, 4g Protein

Low Fat Frozen Yogurt – Lemon

Nutritional Facts: 120 calories, 2g (Tans. Fat 0g & Sat. Fat 1g), 56mg sodium, 22g carbs, 21g sugar, 0g fiber, 3g Protein

Visit below restaurant in Honolulu for healthy meals suggestion.

Kissaten Coffee Bar ( 88 Piikoi St )

Honolulu Coffee ( Ala Moana Shopping Center,1450 Ala Moana Blvd, Ste 3066 )

Gordon Biersch Brewery Restaurant ( 1 Aloha Tower Dr,Ste 1123 )

MW Restaurant ( 1538 Kapiolani Blvd,Ste 107 )

Mariposa ( Neiman Marcus,1450 Ala Moana Blvd )

Honolulu Café ( 741 Bishop St )

Foods for People with High Blood Pressure:

People suffering from high blood pressure problems can also opt for the non-sugar frozen yogurt options to have a fun meal at Yogen Fruz. They can also try the non-fat variations of frozen yogurt and smoothies available at Yogen Fruz to taste the richness of frozen yogurt without any health concerns.

High Blood Pressure at Yogen Fruz

If you have high blood pressure, then it is highly recommended to go for fresh dairy yogurt or Greek yogurt as calcium-rich foods are helpful in lowering blood pressure. Never ask for cheese or any salty food items as the toppings on your yogurt smoothies or flavored frozen yogurt. Always try fresh fruits or berries without any added salt to compliment your frozen yogurt or yogurt smoothies at Yogen Fruz.

Foods to Avoid at Yogen Fruz for High Blood Pressure:

While most food items on Yogen Fruz menu seem healthy, there are a lot of flavors and mixes which contains a high amount of sodium. To maintain blood pressure levels, avoid ordering cheesecake mixes at Yogen Fruz. Other dessert mixes like Apple Pie, Keylime Pie, Oreo Vanilla, and Oreo Mint also contain a high amount of sodium levels. Avoid these mixes while ordering your frozen yogurt at Yogen Fruz for high blood pressure. Try avoiding all kinds of Shakes at Yogen Fruz as all the flavors contain a high amount of sodium levels in a single serving.

Food Suggestions for High Blood Pressure at Yogen Fruz:

Smoothie Dairy Peach Berry Sunset (8fl. Oz.)

Nutritional Facts: 100 calories, 0g (Tans. Fat 0g & Sat. Fat 0g), 26mg sodium, 21g carbs, 17g sugar, 1g fiber, 2g Protein

Üsensations Pina Colada (4fl. Oz.)

Nutritional Facts: 110 calories, 6g (Tans. Fat 0g & Sat. Fat 5g), 26mg sodium, 26g carbs, 24g sugar, 1g fiber, 3g Protein

Raspberry Blast (8fl. Oz.)

Nutritional Facts: 120 calories, 0g (Tans. Fat 0g & Sat. Fat 0g), 0mg sodium, 30g carbs, 24g sugar, 2g fiber, 0g Protein

Strawberry Banana (8fl. Oz.)

Nutritional Facts: 120 calories, 0g (Tans. Fat 0g & Sat. Fat 0g), 0mg sodium, 29g carbs, 21g sugar, 1g fiber, 0g Protein

Very Berry (8fl. Oz.)

Nutritional Facts: 110 calories, 0g (Tans. Fat 0g & Sat. Fat 0g), 0mg sodium, 26g carbs, 20g sugar, 2g fiber, 0g Protein

Visit below restaurant in Honolulu for healthy meals suggestion.

Honolulu Coffee ( Ala Moana Shopping Center,1450 Ala Moana Blvd, Ste 3066 )

Honolulu Café ( 741 Bishop St )

Low-Cholesterol Foods:

Yogen Fruz understands the need for healthy food choices. Hence, the restaurant chain offers multiple variations of frozen yogurt, smoothies, and fruit cup to serve people with different health choices. You can either go for sugarless varieties or choose a non-fatty option from the menu to enjoy a healthy meal at Yogen Fruz.

High Cholesterol at Yogen Fruz

Frozen yogurt is available in both dairy and non-dairy alternatives at Yogen Fruz. You can either opt for the non-dairy alternative or ask for non-fatty or low dairy-based yogurt to enjoy your rich smoothies at Yogen Fruz. To further control your cholesterol levels, you can choose strawberry, raspberry, or blueberry toppings for your smoothies as these berries are rich in anti-oxidants.

Foods to Avoid at Yogen Fruz for High Cholesterol:

Most food items served at Yogen Fruz are low in fat and cholesterol. However, there are a few food items that you must avoid for high cholesterol. Cheesecakes such as Strawberry Cheesecake and Pumpkin Cheesecake are a big no for high cholesterol. It is also recommended to avoid Egg Nog at Yogen Fruz to keep your cholesterol levels in control.

Food Suggestions for High Cholesterol at Yogen Fruz:

Üsensations Green Tea (4fl. Oz.)

Nutritional Facts: 110 calories, 2g (Tans. Fat 0g & Sat. Fat 1g), 57mg sodium, 19g carbs, 19g sugar, 0g fiber, 3g Protein

Üsensations Acai Blueberry (4fl. Oz.)

Nutritional Facts: 110 calories, 2g (Tans. Fat 0g & Sat. Fat 1g), 55mg sodium, 19g carbs, 20g sugar, 0g fiber, 3g Protein

Üsensations Lychee Green Tea (4fl. Oz.)

Nutritional Facts: 110 calories, 2g (Tans. Fat 0g & Sat. Fat 1g), 47mg sodium, 20g carbs, 19g sugar, 1g fiber, 3g Protein

Non-Fat Frozen Yogurt – Passion Fruit Tart

Nutritional Facts: 100 calories, 0g (Tans. Fat 0g & Sat. Fat 0g), 54mg sodium, 22g carbs, 19g sugar, 0g fiber, 4g Protein

Low Fat Frozen Yogurt – Lemon

Nutritional Facts: 120 calories, 2g (Tans. Fat 0g & Sat. Fat 1g), 56mg sodium, 22g carbs, 21g sugar, 0g fiber, 3g Protein

Probiotic Frozen Yogurt Low No Fat Vanilla (4fl. Oz.)

Nutritional Facts: 100 calories, 0g (Tans. Fat 0g & Sat. Fat 0g), 62mg sodium, 21g carbs, 19g sugar, 0g fiber, 3g Protein

Probiotic Frozen Yogurt Low No Fat Tart (4fl. Oz.)

Nutritional Facts: 100 calories, 0g (Tans. Fat 0g & Sat. Fat 0g), 55mg sodium, 20g carbs, 18g sugar, 0g fiber, 3g Protein

Sorry, We are updating this restaurant cholesterol menu details.

Write An Anonymous Review

Jon R.

everytime i go back to oahu, this spot is definitely a place i have to go to. its such a cool concept having the conveyor belt sushi come around. the food is pretty good too. i'm not much of a sushi eater either, but i didnt mind eating this stuff. the prices are pretty cheap compared to a lot of other sushi places so u cant complain about that! they charge u based on how many plates u pick up off the conveyor belt and the color of the plates. they also have waitresses that u can order from a menu if u like. the ala moana one is usually pretty crowded. u have to pay this place a visit if u are in oahu. u will definitely leave there full and happy
(4)
Soo S.

I had a great conveyor sushi restaurant in Chicago that I just loved. Having just moved to Hawaii I had to find another restaurant similar to get my sushi fix. I then found Genki Sushi to satisfy my craving! It was AWESOME. The spicy ahi and spicy tuna rolls were really excellent. They had a great variety of appetizers and sushi. The price was reasonable and nothing that would eat your budget. Definitely will go again!
(5)
Grimeater A.

Since Catch of the Day on Kapiolani closed down I have converted to a Genki fan. The Spicy Ahi, Crab Mayo and the Potato Croquette are my staples. They have a Garlic Ahi Nigiri now that is equally tasty. If you want something on the belt but you question it's freshness, just order from your server. Just because there's several floating on the belt doesn't mean you HAVE to eat those.
(4)
M M.

SPICY TUNA!!! NO where else can make the taste of their spicy tuna...absolutely LOVE IT!
(5)
k L.

ward location has the worst, i mean worst service!!! do yourself a favor and go to ala moana or kapahulu.
(1)
H C.

Came by Monday for lunch and this place was about 60-70% full. The price is very cheap for each item, but as you eat and pull items off the belt, it adds up without knowing it. The food taste good, but i didnt think it was great. I tried the miso soup and it was not what i wanted. I liked the rolls more and my daughter liked the teriyaki chicken bowl. I'll stick with the rolls next time i come by.
(3)
Thegigglybaby C.

The sushi they made that day weren't fresh so I was very disappointed. The fried calamari was decent. But over-rated and too expensive for sushi that wasn't even fresh.
(2)
Amanda H.

I do like the food at Genki...however, I would stay away from the Ward Centre shop. The service is really bad and I once found scales on my fish. Portions are very small there too!
(3)
A A.

i ordered some food... didn't come till we paid the tab... 2 stars... CUS the spicy tuna is deeeelisssh.
(2)
Kelli S.

I've only been to this Ward location of Genki Sushi a handful of times, but I actually prefer it to the Ala Moana location because it tends to be less crowded. I've never had to wait long in order to get a seat here, even though this Genki is located in Ward Center. My mom and I happened to be shopping in Ward around 11:30 a.m. on a Wednesday and we were contemplating our lunch options. We were initially going to the Ala Moana Genki location because my mom had never seen the new conveyor belt--in that, you can electronically order your sushi and your selection will roll out to you on a little cart--but I knew that this Ward Genki was much faster, so we just decided to stay put, since we were already at Ward. The counter was wide open, save for a few customers, when we came in for lunch. It was really nice not to wait, plus I felt that we got more attention from the staff (in terms of water and tea refills), since they weren't too busy. By the time we left around 12:30 p.m., there were definitely more people in the eatery and if you wanted a table, you had to wait. I've never been disappointed in my menu choices when it comes to Genki (any location). I've tried many different things from here--and there are still more to try--but I definitely have my favorites. Here's what we got on this particular visit: "Crab Mayo": This is one of my favorite dishes from Genki; I normally don't like mayonnaise but this is the only time that I eat it. "Crab Mayo" consists of imitation crab wrapped in nori. That's my favorite part of the California roll, and a good portion of the imitation crab is usually included in this dish. "Stuffed Mushrooms": My mom likes to order this, and I usually have one of the mushrooms since three come in the little dish. Mushrooms aren't normally my favorite, but these stuffed mushrooms are absolutely to die for! They're stuffed with that imitation crab filling and garlic; each mushroom is so succulent and juicy (they don't skimp when it comes to mushroom size). If you like mushrooms, you'll love this dish, but even if you're not the hugest mushroom fan (like me), you may just surprise yourself and end up really liking it. "Spam Sushi": This is another one of my mom's favorites, and on this visit, I didn't order it for myself (I was too busy eating more "fishy rolls"), but I had one of the two spam sushis on the plate. I always enjoy this selection because it's a mini version of a spam musubi (light on the rice) but the teri glaze that tops off the spam is slightly sweet and enhances the sushi's flavor. "Spicy Tuna": It was at this location that I tried spicy tuna for the first time, and man oh man, what have I been missing all these years. I was always intimidated by this menu selection, I suppose, because I have never been the hugest fan of tuna - canned tuna or otherwise. Plus, I was always a bit queasy about raw fish. But I enjoyed this spicy tuna dish immensely. The tuna tasted fresh and I liked the spicy sauce that it was smothered in -- it was flavorful but not too spicy for my liking. I picked the green onion garnish off my tuna, but I would definitely order this again. In fact, if I'm really hungry, I wouldn't hesitate to order the "Spicy Tuna Bowl" that my dad really loves from here. "Spicy Bomb": I was always curious to see what this dish tastes like, and it seems to include the spicy tuna filling but inside of the inari shell. I guess if I want something slightly fancier, I would opt for this dish, but the interior seems to look the same as the spicy tuna roll. "Spicy Salmon": Salmon is one of my favorites, so I would be down to try this dish the next time I visit Genki. I tried the seared "Garlic Salmon" before, so I know I'd probably like this dish, but it includes salmon filling wrapped in nori and probably topped with that spicy tuna sauce. "Salmon Cream Cheese Roll": This roll reminds me of a Philly roll because it includes cream cheese, and since it features salmon, I definitely want to try it at some point. "Dynamite Spicy Tuna": I usually stay away from the pricier black plates, but this roll always intrigued me ... even moreso now that I like spicy tuna! I wonder what makes it "dynamite" and I wonder if that means that it'll be spicier than the usual "Spicy Tuna Roll." I am interested in trying this roll, in addition to the "Volcano Roll," one day!
(4)
Aloha Jane M.

I love Genki Sushi! And I love it even more now with their new system going on. However the night I did decide to eat at this location, it was bad. I tried to understand because it gets difficult working at food service. But it definitely felt like it was just our party that wasn't getting the great service like the rest of the other customers. 1. When we got seated, no drinks were offered. Not even water or hot tea. So I had to order it through the screen but wasn't given to me 15 min. after the fact that I've already started eating. 2. No trays were given to pour our shoyu sauce or wasabi. Had to improvise by using the plate where my food was. However when a new party came to us, trays were given and even their drinks right when they settled down and sat. 3. They didn't check up on us frequently like the other customers around us. Which I felt like we weren't important as the others. Other than that the food was good. It was probably just a bad night..
(2)
Tiffany T.

Genki sushi @ Ward is roomy and the sushi belt turns around the place. It has a lot of selection. Prices are so reasonable. Yellow $1.65, green $2.40, red $3.00, grey $4.00, and black $5.00.
(4)
Ashley M.

When I crave for sushi, Genki is the first place that comes to mind. But since we were in the area for a consultation for another possible wedding vendor, we decided to come here. I usually like coming here cause there's no wait, which was the situation this day..no wait, great! It took awhile for us to get our water after being seated, as well as putting in our order even if the staff kept passing us. We finally got to order our food, and my fiance ordered some fried item, which I cant remember what it was..but it was cold. I told him that they probably just picked it off the belt cause I remember seeing it pass us by on the belt. I mean, the whole reason of us ordering the items is so that we could have it made FRESH. But he's a trooper and one to not complain, so he just ate it. My squid combo was salty for some reason, so it wasn't a pleasure to eat. Their portions has gotten smaller not too much on taste. Service was really mediocre, and I wasn't such a big fan on that either.
(2)
Becky M.

There are times when I crave fast, cheap sushi and Genki always comes to mind. I come here only a few times a year (or less) and it's just...eh. I came to this location one evening for dinner and had about a 20min wait. There's Brookstone and several boutique shops nearby for you to browse in to pass the time. Once we got seated our server quickly got us our drinks and took our order(s). I think the sushi made at this location tastes better than Ala Moana's location IMO. The sushi on the rotating belt never look appealing to me, so I just order off the menu. The only reason I'm giving this place 2 stars is because I found a small black hair in one of my sushi's *thumbs down* and a small cupcake costs $4 which is insane (go to Hokulani if you really want a cupcake worth the price). I can't get too excited about sushi here. I would go to a more traditional japanese restaurant, maybe pay a little more $ for the atmosphere and authenticity; but like I said if your looking for fast, cheap sushi either give this place a try or head over to Kuru Kuru.
(2)
Ashley K.

Seriously what happened to the quality here?? I haven't been here in a while..mostly because Kulu Kulu is my go to spot now days and I'm never in Ward. But my fiancÃ© and I noticed you guys jacked up the prices and insanely lowered your standards. $4.00 for a poke bowl with two small table spoons of poke and a small scoop of rice? Really? And come you're guys staff is horrible. Yes you're tentative to take orders and bring us the food but your run away after you drop of stuff without asking if we need anything thing. Trying to get a waiter/waitress..is like trying to hail a taxi during rush hour. You guys weren't even busy. The 1 star is basically for the fried squid and chicken we orders which was fresh..yet everything else wasn't. Safe to say we will no longer be coming here and rather drive the extra few milled to a better sushi restaurant -.- sorry y'all~
(1)
Ranell L.

I like the fact that I can take advantage of the "close-up" parking right in front of this location. That's one perk for me, especially since I mainly go to the Ward location during my lunch break. One of the items i ordered was the Assorted vegetable tempura. The portion sizes was good but the tempura pieces were super oily, it made my tummy hurt a little. The tempura was also a little bit overcooked. The cashier that rung me up was pleasant.
(3)
Maria R.

This genki location is my go-to spot because it's cheaper than the Ala Moana location despite the parking issues. This location is actually perfect for those who frequent the Ward area, specially after watching movies or simply if you want to stop by for sushi; this location is on the way. Ben and Jerry's is also around the corner, which is a short walk if you are craving desserts. This genki location have waiters and waitresses who will gladly take your orders instead of the snazzy sushi train they have in ala moana. Ordering is a breeze although sometimes the food will take long to be sent out but, most of the time the food comes out quickly. Some workers seem lethargic and some workers have excellent service who always checks up on my water or tea. The reason why I'm giving this place 3 stars is because of the sushi price and the portion of the sushi. Sometimes I'd have a very sad sushi that likes to fall apart as soon as i try to pick it up I mean like why am I spending so much on loosely rapped ikageso with under-portioned rice? What a depressing sushi. I just hope the employees are a little bit more consistent with what they're doing so that way nobody gets a sad sushi at all.
(3)
Krista J.

I don't see what ppl see in this place. The sushi is terrible. The service is junk. It's cheap cuz it's bad. If ur a tourist not from the island, don't go here it gives sushi a bad rep
(1)
Pheng L.

To the best of perceptions, it's mostly a novel device to increment the appeal. And it works. We waited in queue for 15 minutes. The food itself, you'd be ashamed to write to your mama about. I won't say it's bad but I believe we all had better. The fare is affordable. I believe there's 2 sections, the first is next to the conveyor and the second allows you to order from the touch-screen monitors. It's pretty neat. The food comes on a monorail.
(3)
Francesca C.

Best genki I have been to! So yummy and fresh and great friendly staff. Also NO LINE when you go before 5:30!
(5)
Reyna A.

I always enjoy coming here to have nigiri sushi. I think that the prices are reasonable and the service is mostly friendly. The food is consistently tasty. The only reason I gave 4 stars is because when it's really busy, sometimes you have to wait a little longer for your order. Also a great place for families because the children get a kick out of the conveyor belt. Atmosphere is always nice.
(4)
Michelle R.

I usually go to the location in Ala Moana because of convenience while shipping in the mall and because they have those automatic "trains" that deliver sushi that you can order yourself. Though the wait there is really long sometimes, maybe like 30 minutes plus at rush hour. I started to go to this location recently and I actually like it better. If you happen to go when it's slow, the service is pretty good and the quality + portions of the food is better. (I'm guessing because they don't have to keep up with such a high demand as in Ala Moana) The servers are attentive and I usually don't have to wait long after ordering to receive my food.
(4)
Marko C.

You get what you pay for! Genki Sushi is a revolver type of sushi restaurant, where the chefs make the dishes in the back and place it on a conveyor belt that goes round and round. The Genki Sushi restaurants very in quality across the Ala Moana / Ward Warehouse / Kapahulu / Kane'ohe locations. The sushi is cheap. You get cheap sushi. I ordered three orders of the Hamachi sushi and got two plates of sushi where the fish was mismatched and touch as leather. It kind of ruined the meal for me (who normally eats 15-18 dishes by myself). The fish was smelly and did not taste fresh. The most unpleasant part of my experience was the management staff. First, I have to say that the staff employees work really hard in their jobs. They helped to refill tea, make sure that you have everything that you want to order, etc. All of their positive efforts can be overshadowed by the grumpy manager. the manager (guy who watched over the employees and managed the cashier area) was very unpleasant and did not seem to appreciate his customers. I was excited to pay my bill, but he seemed to not have the time to appreciate me. No conversation of - "How was your meal" or "Did you have a nice time" or "How are you doing" or "Thanks for coming in". All I got was grunts. Sorry, I don't speak caveman. Never again. Food Grade: D Service Grade: C Worth the Money Grade: D Overall Impression Grade: D.
(2)
Lily N.

When I first checked into here I was wondering "oh why does this place have 3 stars?" And now I know why . I ordered salmon sashimi and they all came and they looked like they were sliced by an amateur , it literally looks like slices of raw chicken beasts on a plate , and then I ordered garlic chicken and i tried it and it's not as flavorful as I anticipated it to be . And then I was using my chopsticks and it just snapped in half !! In my face too OMG and even my friends chopsticks snapped on her while she was just trying to rip it apart . Like ok what's up with the quality of their stuff here . Other than that they have varieties of ice cream pie, and the cupcakes are so cute and very decorated with caramel and such so they probably specialize in desserts . They didn't ask to refill our teas not once tho and I also found a hair on my cucumber in my salad .. I think this place deserves a 3 star based on quality but other than that customer service is ok
(3)
Grace L.

I looooove sushi and I could probably eat it every single day. I'm talking about raw fish sushi, not just cali rolls and such. For this reason, I normally don't eat at genki unless I'm craving a quick spicy ahi pick me up. We drove around for a while trying to figure out where to eat and saw that genki didn't have a wait for dinner so we decided to grab a quick bite there. I ate onion salmon, spicy ahi, and spicy bomb. Basically, you get what you pay for. The food isn't bad but it's definitely not great either. I felt that the salmon and ahi were good. However, the other fried items on the belt were probably sitting out a little too long. The flavors of the spicy bomb were really good; spicy ahi, inari, and unagi sauce. Sweet and savory all in one. The onion salmon is exactly what you'd think it would be along with the spicy ahi. Overall my boyfriend an I ate 8 plates and the bill with tip came out to $30. We weren't stuffed to the max but it satisfied our hunger for the time being. Genki is not something I usually "crave" but it's quick and easy. The service was good and they were prompt at taking our orders/refilling water/delivering food/bringing us our bill. Overall it was an okay experience. Nothing to rave about but nothing to complain about either.
(3)
Teri Y.

Don't let the people waiting at Genki deter you if you're a party of one or two. Usually you can be seated at the counter right away. Genki's is my go-to if I'm not feeling like total fast-food, but don't want to do a full-on sit-down sushi session. It's great for my usual shopping/eating buddy when we do our Saturday morning Ward marketing (farmer's market, Marukai, Fisher Hawaii, etc.). Variety satisfies her omnivore appetite and my low-carbish one all in one place. And when I'm dining alone like I did the other day, nobody bothers you, looks at you funny, or judges...no matter what you decide to grab off the belt & eat. I had very attentive service, my food was good, and I was in & out quickly, without feeling rushed. What more can I ask for?!
(4)
Alice N.

One star is being nice! Roach on conveyor belt eek! Rice is sticky mush gross! Sushi has no taste! Took over 20 mins to get food and only less than 10 people inside White guy can't cook Went to pay for our snack $15 ripoff! Should not have given $2 tip as the guy at the register was rude and condescending. after I showed him the picture of the roach we saw. He's was like oh where you seen it? Stupid! Not even a apology Will never go back!
(1)
Honest Opinions H.

Excellent Service! My sister and I came to dine at the Ward location and were surprised to have such great service. In our previous experience, Genki Sushi is always fast at greeting "Irasshaimase!" But this location really went above and beyond. Each worker that helped us greeted us with a smile, offered as much assistance as possible, and were very polite. Unlike the Ala Moana and Hawaii Kai locations, the workers were very attentive and helpful. On top of all of this, we enjoyed our dinner & will be back again. We are definitely recommending this restaurant to our friends!
(5)
Millie H.

Tonight was off the hook for this location. I've been coming here for some yrs. Each time I've come it's never that crazy busy where you had to wait especially on a weekday evening! But, I'm impressed. Although it was super slamming, waiters running all over the place, fryer wasn't working fast enough to bring out their onolicious garlic karage chicken, bussers/host/hostess doing there best to break down, clean, and get ppl in as fast as they could. I was amazed at how awesome their customer service was. They had to apologize a few times for not being able to come as quick as they would like but, they did it! They all looked pretty beat up though from tonight's rush but, they all did excellent in serving our needs. ... great job Ward Staff... props to you folks
(5)
Nicole H.

Genki use to be a lot better. Today they were out of ikura and scallop mayo! I felt the spicy tuna use to be better and is now too spicy for me!
(3)
Ninarae N.

Food was actually great, service was wonderful! Just one big ginormous gripe that I could not get over and pretty much killed my meal and conversation with my friend....flies. It started with one fly, which was tolerable. But then that fly called over all his other homie flies and soon enough, they were all kickin it at my booth. I had to hover over my food to protect it, whilst waving drastically at the suckers in attempts to-- I dunno-- swat the hell out of them or intimidate them, but what the hell do I know how to tell, much less motion, to a fly that he's not invited to my party. What made it worse was we were seated right next to the kitchen. Raises concern for how well the food is properly maintained and/or kept from flies and other critters. Otherwise, service was super solid. Kinda felt like VIP a little bit. And I must've been, cuz these flies were trynna know all about me!
(2)
Madeleine F.

This has to be my favorite Genki location! I've tried a few others and I just don't like the service or the variety of sushi sent out as much. These guys are fast, polite and have great, FRESH sushi! I realize it's not "authentic". I've been to Japan and eaten sushi at SEVERAL authentic and renown places including the Tsukiji fish market, however Genki is our weird American/Hawaiian fusion version of sushi and that's what makes it fun! :) If you like something a little weird try the tuna bomb! It's inari/cone sushi with rice and tuna/mayo. I also really love their spam sushi - YES I SAID SPAM! :'D I will mention we had a single incident of a cleanliness issue but you know what? It won't stop me from going here! I mean if that stopped me from getting a delicious food experience I'd never go to Chinatown. :P Ward center's Genki is awesome and I highly recommend it!
(4)
Pabs G.

If you want to eat Japanese food that is just ok, nothing fancy, nothing really all that tasty, and likely something you could pick up from Japanese markets, then Genki sushi chains are the place to go. The food is ok. If you're famished and there are no lines, then it's a decent eat-n-leave place to satisfy your hunger pangs. Don't expect to have a conversation with the servers because the goal seems to be to limit conversation, provide patrons what they need, and deliver the tab in a timely manner so you can prepare seating for the next patron(s). This is fine and acceptable because there are many times when this is what the customer prefers as well0. We usually order off the menu. The thought of food passing on a conveyer belt next to the person who just sneezed grosses me out. Soft shell crab, spicy ahi, and shrimp are my favorites. Wish they still served shishamo.
(3)
Kimberly L.

Food was good. Drinks were always refilled. Seated rather quickly. This is one of the cleanest and more well lit Genki sushi I've ever been to. The servers were friendly and the conveyer belt items had a nice variety. Location is great but the parking lot is crazy!
(5)
Nicole K.

I am always hesitant to eat at kaiten sushi places here. Mostly because I've eaten my fair share of kaiten sushi in Japan and know that nothing will ever come close to it in Hawaii and partly because I think there is something inherently risky about eating raw fish that spins around and around for who knows how long... That said, I needed to return something at Ward Centers and had my Grandma in tow. She is the cutest old Japanese lady ever, but her palate leans strongly toward Japanese food, so I was limited in my options. I reluctantly decided to take her to Genki Sushi (I am a Kurukuru loyalist, so this felt kind of like a betrayal...). The plates spinning on the belt looked a little old and, rather than risk it, I decided to just order a Spicy Tuna Bowl. What came out was a tiny little chawan with a measly scoop of spicy tuna. I understand that it is only $3.80 and the price of ahi has steadily increased but seriously! The taste was fine, but I was too miffed at the too small portion to thoroughly enjoy it. The only redeeming quality was the unlimited access to ginger...
(2)
Sarah A.

I usually love this place but last night was horrible. The staff was super slow, everything was left out way too long and the dishes that were suppose to be hot were cold. Too bad, I used to be such a huge fan.
(3)
Luang Y.

The spicy tuna is really good here. I really like the belt system, pick and choose what you like at great prices. The only thing I didn't like, the salmon sashimi didn't taste fresh.
(3)
Ivy Lou H.

This is the place to come for quick and delicious sushi. They use a moving belt of sushi dishes as well as a la carte ordering (hot food too) to keep your belly happy. Really like how tasty the food is and how quick you get it.
(4)
Jun Patrick B.

Service was solid and fast, luckily always when I go there its not too busy, than they all start trickling in. The server "Christian" (female) was fine as f. Anyways I recommend this spot!
(5)
Jeremiah C.

Surprised with all the hate on this place. Sushi was solid and the fish was fresh tonight. You get what you pay for, which is quite affordable. I'd come back.
(4)
Tristen M.

I love Genki Sushi don't get me wrong. But this location... the baked mussels were such a disappointment. IT WAS BARELY BAKED. It was straight liquid mayo. Only like 1/4 of the mussel itself was baked. If I had known this, I wouldn't have ordered 6 orders! My family and I were very disappointed and we didn't complain because we didn't want to be a bother. We forced straight mayo down our throats. Other Genkis baked mussels are much better but this one SUPER GROSS! DON'T ORDER IT FROM HERE. Ask for it well done, then you'll get it at a good quality.
(3)
Taryn L.

Great place to go for cheap sushi in a convenient location. What first attracted me to Genki was their sushi delivery system - yes, I am easily amused, but I like having all those food items being delivered to my table with the conveyor belt (the only thing to make this better would be to have it float down on boats). Reasons why I love this system: 1 - I don't have to wait to be served by a waiter/waitress to get food. 2 - I can choose which plate I want (i.e. 3 different plates of cucumber maki and I can choose which of those three plates I eat). Anyone that knows me and/or reads my reviews will know that I am not a fan of seafood. However, I still frequent sushi bars and Japanese restaurants...what can I say, I'm a contradiction. No matter where I go, I always manage to find something on the menu to eat. Genki is no exception. Because of my particular diet, I always have to order off their menu, which means I have to wait for a waiter/waitress to place my order. Not usually a bad thing, but sometimes it can be difficult to flag down a worker. Then, other times, I'll place my order but the items do not come out...at all. Aside from that, the service is usually good. My water and hot tea cups are usually full and my ordered items come out fresh. My favorite items to order: - agedashi tofu - deep fried tofu in a delicious sauce/broth. Be careful though - these deep fried cubes of goodness come out piping HOT. Definitely let them cool down before taking a bite. - kappa (cucumber) maki - simple, but very tasty. I love eating this with a wasabi-shoyu mixture. Adds a kick of heat and flavor to the vegetarian sushi. - chicken teriyaki - a cute-sized bowl of rice topped with chicken teriyaki. A classic and great item to get for those picky eaters - hot dog maki - I know...it does sound silly but it tastes pretty good! It is sushi rice wrapped around a hot dog and egg, topped with furikake. Surprisingly good combo. - somen salad - I love the chilled noodles and light sauce that is in the somen salad. Perfect for lunch in the hot, summer heat of Hawaii.
(3)
Bert S.

Disappointed with last night. The oil was not hot enough and the karaage, garlic chicken and ika were greasy. Also, someone forgot to use salt on any of the fried food. The garlic salmon and seared ahi had burnt rice. This is usually a favorite of mine with the searing creating a smoky flavor. Unfortunately, they missed and just burnt the rice. Will be back because this was unusually bad and I this is not what i've experience in the past.
(2)
Sean B.

Ward Genki: Service was decent and had tea and water filled constantly. Quality of food was poor. The price has increased quite a bit in the past few years, and quite frankly the quality of food has gone down. It's sad that what was once my favorite sushi place, has become my least go to spot. The fried items are the best in my opinion as long as you order it fresh, and not pick it off the belt. However having said that, be warned, Employees do not always wear gloves in the back, and I've witnessed them wiping hands on dirty aprons and then touching peoples food for take out orders and ordered items. Over all the ambience is still o'hana friendly. Staff members are friendly and pleasant. It's in a convent location where you can get your sushi fix and shopping done. Just be careful on some of the items you order. SYOY!!! :)
(2)
Maka K.

For anyone that's never been to a Genki Sushi, it's a conveyor belt sushi restaurant. You grab whatever plate of sushi you want off the continually moving conveyor belt that snakes all the way around the restaurant past all the booths and counters. Prices for plates vary depending on what color the ring on the plate is, so make sure you understand the color coding before you go crazy grabbing plates (and please, no put backs...gross). Parking for this location: Ward Center parking is free. There's additional parking in the new structure/lot across the street attached to T.J. Maxx. Food: Let's be real here, this isn't 5 star food. It's average and sometimes the sushi has been on the conveyor belt a little too long (and it looks like it), but it serves it's purpose and fills you up for a relatively cheap price. You can grab food off the conveyor belt, as suggested, but if you want a freshly made version or something that you haven't seen going around, there is a menu that you can order off of from the servers. Beware, the food you order will definitely take time to get to you, so don't expect it to be speedy. Conclusion: I kind of don't really eat too much rice anymore, so I'm not at a Genki very often. Though even if I was crazy about rice, I like Genki, but I don't love it. Same for all the other Genki's on the island, just saying.
(3)
Bryne N.

I went a few days ago and was't thrilled at all. The service was good but that's about it. Their sushi is over sauced and if you look at the menu it revolves around spicy ahi too much. Most of the sushi is a variation on spicy ahi in varying forms, I really don't know they have lines going out the door during lunch. I had the spicy bomb, which inari sushi topped with spicy ahi and the sauce you usual find on unagi. There was too much spicy ahi on top and there was also too much unagi sauce. You couldn't really taste the ahi because of the amount of spicy sauce they mix in with the ahi so very hard to eat the sushi in one bite. They also have a lot of fried food as well. We sat at a booth and grandma realized that the table is higher and since she is vertically challenged it was kind of hard for her to eat. When we went to pay for the bill we paid with a $100 bill and the person who I think is the manager or owner made it seem like we couldn't use a $100 bill even though there is no sign saying, "No $100 bills." The waitress was nice and that's the only reason why it's a three star, if it wasn't for Nicole it would be lower.
(3)
Cali D.

Yum yum yummy. Yum yum yummy. Yum yum yummy. Yum yum yummy. Yum yum yummy. Yum yum yummy. Yum yum yummy. Yum yum yummy.
(5)
Kelly L.

We've been to other Genki sushi joint in Ala Moana and Kapahulu. We like the chain! First of all, if you've never been to Genki, you will need to know this is not a gourmet sushi joint. It is not sophisticated sushi but has good flavor there. All sushi, salads, other dishes are made fresh and placed on a conveyor belt. You can pick up whichever items look appetizing to you. Everything is served in small size plate... pupus type.. This is not a place for sushi snobs! Our favorite items are baked mussels, spicy ahi rolls, spicy tempura rolls, gyoza, just named a few. The servers there are friendly and attentive. We will come back!
(4)
Jeanette Y.

IRASSHAIMASE! Parking: The Ward location is probably the best Genkis to eat at just because of the location. There is a lot of space & parking is a breeze. The Ala Moana location is going to be hard to find parking, and the Pearl City location isn't as good because they share a parking lot with Zippys. Service: The service is pretty good. Very welcoming and friendly. Theyre really nice & always ask if we're doing okay or want anymore tea/water, etc., And they're really good at responding to your orders or basically to whatever you need. Food: As for the food, I got pretty disappointed. I've gone to Genkis for about 5 years & I've come to the realization that Genkis is getting worse. The taste of basically every type of sushi was pretty blaine unless you want to pay for the black or gray plates which are the most expensive types of sushi. Their portions are smaller & their prices have increased. The spicy tuna (once $2.20 is now $2.80) is great but everything else seemed bland & not very fulfilling (ex: udon, tobikko, etc). Overall, not as impressed as I would want it to be.
(3)
Taryn P.

Not much to say about this place. It's always crowded, fish isn't too great, and the servers don't really serve you... There's an iPad-looking device that takes your order and the food zooms out on a train. I seldom eat here, and I don't plan to be back any time soon.
(2)
Moli Y.

I felt bad giving it two stars... but every time I come here, I do not walk out with a good experience. At times, it feels like a mandatory lunch/dinner I must attend. There are times were the staff is super attentive and nice. Then there are times were I feel like I need to stand up to get someone to assist while dealing with their I-don't-care type of attitude. So the service is not always consistent. The food is still okay and good. Sometimes this Genki offers some specials that other Genkis do not.
(2)
Julie H.

Maybe it was due to a busy Saturday night but this is the second time I've had a poor experience at Genki. When we put our names down there were at least 10 seats open at the counter that had been wiped down and were ready for hungry patrons. We thought it would be a short wait since there were so many open seats but our wait was at least 15 minutes. I didn't see any reason for not seating us or the 2 other couples waiting when there were more than enough seats available. Once we were finally seated, they took our order quickly. We figured that although the wait was long, maybe once we sat down everything would go smoothly. ... ... ... I was wrong. We got part of our order but then waited 15 minutes until we saw the other people around us getting their orders. Our waitress said she placed the order and they're just backed up but our order would be out soon. We waited another 15 minutes and still nothing. We ended up leaving because it was getting ridiculous. We spoke to the manager who continued to make excuses saying that our order will be out soon. No apologies made. It's understandable that restaurants are busy on the weekends but that was ridiculous. This wasn't our first experience with their poor customer service but it'll definitely be our last! Kuru Kuru here we come!
(2)
Tamarah G.

This is the second Genki Sushi location I have been to, my family and I usually go to Ala Monana location, but we didn't feel like waiting to long. I wish I had read the reviews beforehand! Service: it wasn't busy at all when we got there, so we got seated right away. The staff was very friendly and quick to take our orders and bring our drinks. Food: I want expecting anything spectacular, my husband and I just wanted our sushi fix -but the food on the rotary seem a bit... old. And there wasn't a whole lot of variety out. We ordered some things and grabbed some stuff after the belt went around a couple times that we didn't see when we first sat down. Restaurant: there were little flies EVERYWHERE. I was kind of uncomfortable with that. I will probably stick with the Ala Moana location.
(2)
Mary M.

This location has the best portion by far. Other locations doesn't give as much as this one does. Love the food and we were stuffed!
(5)
Cammie R.

Great for those who need instant gratification like hungry boys. We enjoyed ebi, hamachi, rainbow roll, ikura, soy beans, but the agedashi tofu was not good at all - too spongy and dry and the broth was lacking flavor. No wait at 11:15 on a holiday and there still was no wait when we left. The desserts going by on the conveyor belt were an annoying distraction to the 9year old.
(4)
Jimmy L.

I think I have to agree with most of the reviews here. I brought my parents here some time last week. One guy stared at us after we walked in then proceeded to walk away, didn't bother to seat us. Probably because there was no room in his "section," but still, acknowledgement would be nice like, "Please have a seat and ______ will be right with you." Luckily, we had a really sweet host for the rest of the evening. She was there to refill our water and take our orders whenever needed. If I were just rating her service, it'd be 5. I give the whole place a 3.5 in service together since some food takes too long to come out and that one guy didn't give a rats ass when we walked in. The food has bad texture. Though my parents couldn't tell. The nori has probably been sitting out and has not been reheated for the longest time. You have to understand that when you bite into your sushi, the nori should be so crisp, it breaks with your bite. If it bends and squeezes out the rest of your sushi, it's no good. Ahi is now officially the same price as salmon on their menu. Atmosphere is different. This Genki was designed for max capacity, but slow service. The chefs are no longer in the center of the whole room. They're off to the side which means the servers will have to bring the sushi you ordered instead of the chefs having them directly to you as they come. There are bugs in this place which I did not expect, but I have a picture to prove it. There were three flies in the corner where we were seated and I killed one. They are surely aware of the situation since they have those blue light insect zappers in the other corner of the restaurant. It's been a while since I've gone to the Ala Moana one, but I'm 80% sure you'll want to go to that one instead.
(3)
Beverly N.

It's a hit or miss with this place.. sometimes its good and sometimes its bad. Fortunately today was good. :)
(3)
Paul C.

This was my first time coming to this location and it was very spacious and clean. However, the waitress we had was NOT attentive and I gave her a couple of hints I was not satisfied with her service and she eventually got the hint and came back to our table to check up on us periodically. The food on the conveyor belt for some reason did NOT have a great selection regardless of the dinner rush at 630pm. The one at Ala Moana Center previously had a large selection so I ended up ordering off the menu. It did take a LONG time for me to get my spicy tuna bowl and it was evident the waitress forgot my food so she put a rush to it. I did NOT care for the sweet sauce that was mixed in the spicy tuna - it should be SAVORY and SPICY, not sweet in my opinion. I was also disappointed that they didn't have my fav - deep fried salmon bones. But I did get the salmon collar and deep fried soft shelled crab. Overall, the meal was good but lack of service ended up with my rating of 3-stars.
(3)
Lani A.

It's OK, they've gotten my order wrong, I ordered an ika geso not ika karaage. Blah, but usually they get the orders right and it's not as busy as the Ala Moana genki.
(4)
Paul N.

This is one of Genki Sushi's locations at Ward Center. The service and food was okay. They do not have the automated ordering system like their locations at Ala Moana and Waikele. Plenty of seating available at the sushi bar or booths.
(3)
Phil R.

This location is not as busy as others. Never had to wait for a table. Service here is quick and friendly. They recently implemented a price increase for each colored plate, but it's still a decent value for sushi and small plate izakaya style Japanese food. Not the best quality, but it's a good weekday sushi fix.
(3)
Jordan S.

Genki isn't great sushi, but is it alright sushi, it is priced well, and it is convenient. The staff is friendly, the selection isn't bad and they change it up regularly with good specials.
(3)
Crystal V.

Ahh, Genki Sushi at Ward. I flock to this one because the crowds tend to flock to the locations with the "boat" which I could care less about. My bf and I went post Hanauma Bay hike yesterday and there was plenty of seating available. We were given drinks quickly and our server returned promptly to take our order. I always recommend ordering off the menu for items that are hot because 9/10 the belt items are barely warm at best. I usually order everything off the menu because it beats waiting for your favorite dish to come around. We come here fairly often, and sometimes we have a hard time flagging someone down to take our order and re-fill our drinks but that's usually during their peak hours. And let's be honest, when they are super busy they will straight up ignore you which happened to us last time so be persistent. Anyways, the food is good and fresh and reasonably priced and if you go for lunch it's usually not too bad.
(4)
Norvina C.

Amazing. The space shuttle plate was awesome Ordering food via touch screen, dope Good sushi Atmosphere was very tech Variety of people Water was constantly filled Service was good Ordered more than four at a time Felt like buffet, get carried away eating
(5)
Preston C.

THERE ARE SO MANY FLYING BUGS. How can they let this go on? All it takes is to clean the drains and some properly placed traps. If they can't clean, how well do they practice good hygiene and sanitation?
(2)
Elim N.

Not so good Genki. Genki has fallen down a long path. A once high school favorite of mine, I decided to give it one more try. The Ward location is much less busier than the new Ala Moana location. The quality of sushi has change and the portions have gotten a lot smaller. We ordered: Spicy Tuna Bowl [$3.80]: A mini don. Really mini. Onion Salmon [$2.80]: What you expect. Salmon Collar [$3.80]: Collar was decent for the price. Seared Garlic Ahi [$3.80]: Lots of garlic mayo, lightly seared. Vegetable Croquette [$1.50]: Hash Brown. Spicy Tuna [$2.80]: Size has gotten smaller. Quality is not as good. Soft Shell Crab Roll [$4.80]: Had a weird taste. Roll was stuff with items that did not compliment the soft shell crab. Negitoro [$3.80]: Really mushy. Genki is not putting enough time to focus on their quality anymore. No good :(
(2)
Laurabeth M.

Is it just me, or is this location more expensive than the others? At most, every plate I had here was decent--acceptable enough to not put the plate back on the belt and hope that no one notices. I came to this location because the quality of the one at Ala Moana is great, but the wait is always so long. These must be run by totally separate systems of management, because it was just... a rip-off, to be totally frank. No waiting time, friendly staff, but quality of food was mediocre. Every part of my miso soup was tough. My fiancÃ© looooves ahi, and almost sent the ahi nigiri back. And he's not the type to do that, ever. If you have a sushi craving and you're just desperate to quell your craving, don't settle for this location. It won't satisfy you.
(2)
Kelsey U.

Food quality has gone down, sad to say the service has as well. My family frequent this location often as it is a cheaper option for dining out near Ala Moana besides the food court at the shopping centers (Ward and Ala Moana). Although the food is cheap, the customer service is reflected in the prices. Service at first was good but the wait staff seemed to be multi-tasking; seating, serving, and taking checks for customers. Our waitress seated us promptly, brought us water, and took our orders within the first few minutes, and we were satisfied... for a while. Until a while became a lifetime waiting for our placed orders. We waited 10 minutes... 15 minutes... time couldn't have gone slower. Eventually we waived down our waitress and asked if she could check on our food - turns out she didn't put our order in. Greeaaaat, I thought, so we waited another 10 minutes. Finally the food comes, but things just don't seem to get better. Spicy Ahi was okay, but seemed more like Spicy Mayo - you get what you pay for I suppose - there was little bits of ahi in there somewhere I suppose. We also ordered a few other things including a chicken karaage, deep fried at a heat so high that the batter literally turned an awkward white and dark brown color. Went to the restrooms before leaving as well - floors were slippery and there was a giant hole in the ceiling, can you say unattractive? It's is safe to say that the next time I'm in the area, I'll be checking for other restaurants in the area.
(2)
Elizabeth N.

It is what it is folks. Sometimes you just want quick, tasty and affordable sushi NOW. And if you have kids, good luck lugging them into a typical japanese sushi bar/eatery (with my toddler, it's like putting a hungry and bored puppy in a china closet). Some folks are grossed out by "exposed" food and by all means in these days of mutated diseases, we have every right to be. So in that case, just don't grab off the conveyer belt and order directly with your server! Although the conveyer belt is half the fun of coming here....but love that you can just order off the menu and get your food from the kitchen directly. At anyrate here's my recap: Pros: -Really like the convenience of the Ward location, free (albeit tricky) parking garage and not as busy as the Kapahulu and Ala Moana location -Pretty clean -Good prices, tasty food; the grade of fish here, I'd liken it to the previously frozen poke you'd get at Foodland etc...not the "best" but definitely not aweful either. -They do fried things really good here (chicken karage, tempura rolls etc) -I really like the dynamite roll and spicy ahi topped anything here. -In and out dining -Kid friendly Cons: -I'm kind of leary of some of the dishes going around on the belt more than 2x (the mayo dishes and tempura) but again, just order it fresh to ensure quality. -The wait time can be long during peak dining hours, so come just a little before or after to avoid it.
(4)
Paul K.

I went back and not only have they not done anything new it's much worse. I gave the GM the number to a company that sells insectivorous plants and will check again.
(1)
Lei N.

It's been a while since I've eaten at any Genki location. Before the HPU post graduation meet and greet, Charles and I came here for dinner. Is it just me that I hadn't gone in so long or have the prices on sushi changed? I got a red, silver and black plate. Spicy Tuna Bowl - couldv'e been better. Ika Geso Karrage - why you cost more now?! Dynamite Seafood - meh, I shouldn't order you anymore. Since it's the season to shop I thought Genki's would be packed and that there would be a wait for a booth. We had to wait but it wasn't too long. Our waiter hardly came by to check up on us. There were long periods in between where we sat there waiting. We had to ask him a second time for our checks.
(2)
Kendra W.

The sushi was yummy. But the watermelon ice cream was incredible. Don't remember our waitress or if she was good/bad because we were too busy watching the food on the conveyor belt.
(4)
J S.

rotary belt is filthy, probably needs a good health inspection. The rice is not so great! They use to much mayo and sauce on the sushi so you can't taste the fish and rice. Salmon sashimi is low grade and was probably frozen. Over all customer service is great!
(1)
Shay F.

Let's start with, I like Genki Sushi. However, I go to Genki Sushi to enjoy their non-sushi items... or the non-fish sushi. But they no longer have the chawanmushi item. In addition, I feel as though the overall quality of food has drastically dropped. I even tried a fish-sushi so was appalled by the low quality of fish. I mean, yes, what can I expect from a Genki Sushi, but I swear, it was way better before.
(2)
travis s.

It's belt sushi, don't expect the best of anything here. What you can expect is high school servers who may or may not remember what you ordered, and to be filled up with rice not fish. Be sure to double check your plate count. Skip anything toasted with the butane flame as it will taste faintly of butane because of how close the flame is held to the item being toasted. On the plus side is relatively inexpensive and the workers are generally very friendly.
(3)
Heidi P.

Not that impressed - somehow I remember the sushi at other locations being better. It wasn't bad - but for the price - meh. I took my kids here for the atmosphere - but can anyone tell me when they started adding items like juice on the belt, ice cream pie etc? It felt like there was more junk food thank sushi to chose from and the sushi looked a little bit wilted. Overall it is always an option when you are in a pinch to grab some food for the keiki that is not McDonalds! The restaurant is large enough to support booth seating - which is great! I tried their tempura and chicken wings (ordered not pulled from the belt) and it was definitely better. My kids tried the crab sushi, ebi, shrimp tempura and of course a cupcake each! All in all the service was good and they kept coming back to make sure we were doing well. Would I come back again - possibly - but only if I am in the area.
(2)
Sweetie M.

Very dissapointed with this location. I normally get really great service whenever I dine at genki and I've been to pretty much every one on the island. but tonight this location fell short of customer service and quality of food. Normally when I go to genki, or any dine in restraunt for that matter, the host walks us to our table. Its a small gesture of courtesy to customers that was not exhibited tonight. Rather than escorting us, the host at the door said to follow the family in front, who was not with us, and just take whatever booth they weren't going to use. RUDE. Our orders took very long to be be taken as well as filled. And the wait was definetly NOT worth it. The fried squid combo was fried to a burnt crisp. Normally I'd finish mine then finish my wifes but I barely took two peices of what was brought to me and couldn't eat anymore. Another thing that racked my brain was being that it took so long for the order to come to the table I would have thought they were being made at that moment and I'd be able to enjoy a nice warm dish. NOPE. It almost tasted as if the food had been sitting on a counter top waiting to be served. So sad that I have to give such a bad review to genki. I love Genki Sushi, just not the one at Ward. :(
(2)
Nat N.

Of all the Genki's I've tried, this one comes in last. The quality is just not there. Everything on the conveyor belt looked like it's been sitting there all day long. We ordered everything through our waiter, and crossed our fingers that they weren't just going behind the wall and grabbing them off the belt. The nice part about this location is that there is never a wait for a table/seats. But I think that's because everyone is in agreement that there are better Genki's to visit.
(3)
Caslene B.

They're not busy at all but they're taking a while with our orders. Literally just desserts on the conveyor belt and worst of all, FLIES! EVERYWHERE! So unsanitary! Food was standard Genki quality but I would not come back here.
(2)
Corinne C.

Fun, yes. Tasty, ehhhh I would not say that. The food is just not fresh. My kids wanted to come here for the novelty of the conveyor belt, but we all left hungry even after spending over $30.
(2)
Leah C.

I'm not sure WHY this place got rated so low because their service this evening was amazing! We were seated right away on a Friday evening for dinner, our waitresses were very friendly and attentive, our food came out quick, and our bellies were happy. Four thumbs up! :)
(5)
Mabel L.

I'm afraid to revisit this location after eating the food. This is the first time I've had stringy ahi at a restaurant. The California roll I ordered tasted old. I finally decided to order avocado maki (thought it was safer to stay away from anymore of their seafood) and it had a nice green onion after taste (Wash your knives much there?). The best part of the meal was probably the tea. It's the only thing that actually tasted like what it was supposed to. At this location, it really shows you get what you pay for. I'm praying I don't get the runs after this.
(1)
Nick B.

I've always been more of a fan of kurukuru'a quality over genki's but I like the more varieties genki has over kurukuru quality here has improved though do not like the parking structure in ward but it beats aka Moana any day.
(4)
Angela R.

So, my daughter has a toddler program she attends in the Ward area and afterwards I like to take her out for a quick bite to eat. We come to Genki Sushi because she loves rice and chawan mushi. Each time I came was a disappointment. I kept thinking each bad experience was an isolated experience but it was consistently subpar. This last time I showed up right when it opened with my daughter. I had to flag down my waiter more than once for help. Did I mention we were the only customers there? I counted at least five employees. I felt like I was a burden for showing up to early because they weren't ready for work. Is it just me or does the sushi gets smaller and smaller? I swear upon each visit it seems smaller and smaller. It was kind of a depressing experience. I remember the good ole' days when the spicy tuna was chunky and runneth over. And the chawan mushi was not watery. I am going to say this particular establishment is not representative of all Genki Sushi locations. As this is the only one I leave unhappy each time. Lesson learned. PS. Please message me if you have an easy chawan mushi recipe for my baby!
(2)
John M.

You know the feeling you get when you couldn't get something then you become tunnel vision? Well that's how it was with genki sushi. I was at ala moana and thought hey I wanted to check out that double belt they had after the renovations and it was dinner time so I was hungry. But they had a 45 min wait. I now have tunnel vision and only want food from genki. So I left and went to Ward. No wait and a place to sit. I haven't been to genki in almost a year. Prices went up which I'm not going to complain too much. I actually like some of the food at genki so ill pay that. But what is with all the gnats and flies in the restaurant. I think I spent more time swatting them away inside genki then at my last BBQ at the beach. I ate a few things and left. I love eating at all the high end sushi restaurants but I always like to swing by genki for quick eats. Please clean up the gnat situation.
(2)
Berneta A.

A few weeks ago, despite the poor reviews, my dad wanted to eat Genki sushi and I was too lazy to drive him all the way to the Kapahulu location from Kalihi and, major bummer that the Ala Moana location was closed so Genki at Ward was going to be the default choice. As I parked and walked toward the restaurant I prepared myself to go home a little hungry as so many yelpers have posted about the poor quality of food and started to think of back up places I could grab a snack at later on in the evening. It must have been my lucky Sunday but this trip wasn't bad. We got there a little after 6pm and I saw around 15 people waiting outside. The hostess quoted us a wait for a booth at 20 minutes. To me hostesses always lie to get you to stay and under quote a time. I thought great, this is going to be 30-40 minutes, but as we waited I saw the service team bust their bums to get tables bussed and turned. We only waited about 15 minutes. There are only two reasons of why I took a star away one was the constant attention our server gave to us. As soon as we sat down we were asked if we wanted anything off of the menu, but how do we know that yet? We haven't even had the chance to look at it. Literally 1 minute later the server came back again an asked, nope we still don't know. I think the reason of why they are able to turn booths so fast is because the serving team here is obnoxiously persistent in following up to see of how you are doing and make you feel as though you have to hurry up. That made me want to get through this dinning process as slowly as possible. Our server kept on coming back every 10-15 minutes to see if we needed anything. That was distracting! The second reason of why this place had a star taken away was the fact that the plastic forks here suck. My dad and I had ordered the watermelon ice cream cake at the end of dinner and the pieces given are rock hard! Those flimsy plastic utensil given to us didn't work and made me want to just use my hands, they kept on breaking. Please invest in plastic forks that are a little stronger, you can buy better ones at Price Busters for $1.19 for 25 if you want to be cheap! The sushi was actually fresh and tasty. My dad really liked the garlic ahi, spicy tuna tempura roll and onion salmon. I discovered for the first time deep fried philly rolls. I had 3 servings of that and yes I am a fatty that enjoyed every single one of what must have been 2000 calories. I'm glad I got to abandon my after dinner, back up snack plan.
(4)
Mapu C. S.

It was our first time eating here and the restaurant looked very nice, our waitress was very nice but our food was terrible! None of the food was presentable and looked like it was made by a 2 year old it also tasted like that too. I make rice every day and who ever made the rice doesn't know how to make it! The texture was like oatmeal it was so soggy! I definitely won't be returning!
(2)
Angelo A.

Let me start by saying: "I LIKE CHEAP SUSHI." Therefore, "I LIKE GENKI." I know there are a lot of Genki haters out there, but I'm not one of them. You get what you pay for and at Genki what you get is: 1. Inexpensive sushi. I'm not a sushi connoisseur, nor do I pretend to be one. I like my spicy ahi spicy and and my garlic ahi garlicy. Simple as that. 2. Enough variety to satisfy most diners. Raw stuff, cooked stuff and even sweet stuff. 3. Flexibility to eat as much or as little as you want. 4. Relatively decent service. If you keep my water glass full and take my sushi order then I'm a happy camper. 5. Little or no waiting* (*IF you time your visit right). 6. This particular location has a lot of booths . . . great if you're a family guy, like me.
(3)
Brent K.

Genki has a lot of selection. To me it's ok , I think the rice needs more vinegar but not a big deal. it's fast cheap, friendly staff, and good service. In this day and age. Friendly and good service is just as important as the food.
(3)
Armelyn Joy V.

Afternoon workers aren't the best, but they're really nice and was constantly checking up on us. I just didn't like the fact that the squid combo that I always love eating from there was burnt, so we had to ask for a new one. And we was waiting for one of our orders for 10-15 min and come to find out they didn't punch it in, and this happened two times! Still a very great place to eat at though, I still go whenever I'm craving for sushi
(3)
Minho G.

Food was okay but the service was junk. Our waitress rolled her eyes after she finished taking our order then left her other coworker to take care of our table. Hope her eyes get stuck that way.
(2)
Vivian C.

I would not recommend this place to anyone. I'm not sure if it's only this Genki that was terrible, but after my experience here I don't even want to try the one at the mall. The first thing I pulled off the conveyer was a garlic ahi sushi. I could not even bite the fish...it was like rubber. Either the fish wasn't fresh or they don't know how to slice it. I told my waiter and she was nice enough to take it back. Then I tried a seafood bomb which had 4 rolls topped with baked seafood. There was way too much mayo, which made of disgusting. Everything else was just blehh. I didn't end up eating much and wasn't even full, but I left because I felt sick. However, the pricing is ok for the type of food that they were serving and the amount that's given. If only the food tasted good.
(1)
Crissy K.

Umm, what HAPPENED to this location? On a recent visit, rice was super mushy and full of excess water. That could explain why there was absolutely no crowd at peak lunch hour. If you can't even master the rice, you have no business calling yourself a sushi place.
(2)
Guest R.

This genki sushi is great not to crowded and has a great staff. The only thing is the parking stalls are so small. But I had a.great lunch will come again
(4)
Ed K.

Genki sushi is one of our hawaii favorites. we usually go to the one in ala moana, but since the renovations been going to the ward location. noticed sudden quality changes over time. the new slimy sauce is AMAZINGLY depressing. service was always friendly and well trained. sushi is placed on a revolving belt in an up for grabs manner, but gets cold from sitting there. for that reason i find ways to get around it and reccommend orderring from the menu is convenient to decide w/ the picture next to it, arrives hot, and without the sauce. spicy tuna, philly, california roll, tempura, maguro, spider roll are all good. can get expensive if u eat alot, so if u are in a party of 4 or more, would recommend one of the higher end sushi bars. the california ones are unequivalent.
(5)
colleen a.

I had a great experience here and got out under 20 bucks lunch for two. Not bad. I agree with some of the other posts. .. If you want really fresh sushi order it... Some of the plates going past looked like they had been sitting there for a while but others looked fresh so we tried those. Yum!
(4)
Glenn L.

I love Genki sushi, this was my first stop when I visited Hawaii last week and I really liked their poke bowl and baked mussells. I wish they had this place in cali, i'd go everyday!
(4)
Juliene C.

It's not high quality. It's not fresh. But if you want to eat sushi like now & don't really mind, then by all means come here! I came in on a weekday right when it opened. There was nothing on the conveyor belt yet. The waiter was kind & just took our order from the menu. Love the spicy tuna & pretty much everything else they serve. I did order chicken karage & they never brought it out. Luckily, they put some out on the conveyor & i just grabbed it from there. Totally coming back here!
(4)
Letsirhc S.

I really like this Genki because when I go there's hardly any wait. I would choose Genki over Kuru Kuru any day. My two favorites on the menu are the spicy tuna and the garlic salmon. I hate it when people brand their ahi as spicy when it isn't. At least at Genki their spicy tuna has a kick and that's before dipping it into the wasabi and shoyu! As far as their service, I've never had a problem.
(4)
Sonia W.

I like this restaurant, it's fast and fairly reasonable. The food is delivered quickly at lunchtime when we always go.
(5)
Jayson L.

i used to like genki sushi a lot. the reason i feel like this isn't getting better is because of the price. they charge almost 3 dollar for 2 tiny spicy tuna. i know fish market price is expensive but it's not that expensive. they say they have to raise their price due to their renovation but they have enough customer to cover their renovation cost. I thought who reason for genki sushi was for fair price for their fast and cheap made sushi. it's like saying you want McDonald to start charge money like Kobe burger price. i still go to this place when friends ask to go but i perfer going to other sushi place.
(3)
Kit W.

When my friends and I are at the mall and craving cheap and fast sushi, Genki is our shop. Fish here is not the freshest but it's decent. If you don't see something you like on the conveyor belt, you can order off their menu (highly recommended since then you get fresher items). Service here is usually good. Since this is at the mall, it sometimes gets very busy at lunch hour so being there right as they open would eliminate the waiting.
(3)
Nicole I.

This is my favorite Genki location on the island. It's bigger than most, and not to mention clean. Often times, this location is overlooked, so it's likely you'll be seated instantaneously. If you're in a group, booths are sometimes full, but the waits are never long. Sushi selection on the belt is usually pretty good, but during my last visit we could barely find anything we liked. My family and I ended up ordering most of our meal. The turn around time was quick, so it wasn't a bother to us. Here's a quick run-down of our favorites: - Spicy Ahi - Tuna Salad - Ahi - Scallop Mayo - Garlic Salmon - Ebi Fry - Vegetable Croquette The staff here are also very friendly. Whenever a server/host passed by, they took a moment to check in (whether or not they were assigned to our area) and take orders if needed. I liked this a lot! Most of the time, we have to flag servers down, but not here! If you're looking for quality sushi at affordable prices, check out Genki Sushi at Ward! It's always a pleasant experience, AND you can shop around Ward Center or Warehouse afterwards. ;)
(3)
Andre V.

Absolutely great place for sushi! It's fast, it's cheap, the service is awesome and the good is always fresh and delicious! Love it here!
(5)
Sara T.

Service here is pretty bad. No wonder it's always empty! I came to get a quick takeout - 1 California handroll and 1 order Spicy Tuna nigiri. The California handroll was already made and in the display case under the register, but they had to get the nigiri from the kitchen. Ok, no problem, I'll just pay and wait. 10 minutes later.... really? Not ready yet? There are about ten Spicy Tuna nigiri going around the conveyer belt (not that I'd want one from the belt, but they were obviously being made), and there were only 3 other patrons in the restaurant, and about 4 people working. The girl who took my order and rung me up was nowhere to be found. Finally, a different girl came over and asked me if I had been helped, and when she handed me the bag with my takeout, which was sitting on the counter, she asked if I had paid. I had already, but even if I hadn't, I could have very well just taken the bag without paying, because there was clearly no system for taking and fulfilling orders! Unbelievable.
(2)
Nicole M.

I love sushi. Sure, coming here won't be your top-of-the-line Japanese restaruant type, but you weren't really expecting that were you? It gets busy, but on a Friday night around 9pm, we were seated at a booth within 10 minutes. I ordered a few things, and took some from the belt. Some things went around and around without being touched, and sure, maybe they should've taken it off. But no one was eating it anyway. The eggplant fry was good, and the tempura California roll was what took me from full to uncomfortable haha. Overall, I love genki, just don't do what I did and order a bunch of stuff, then eat from the belt in the meantime, you'll be disgustingly stuffed.
(3)
Emi H.

You're going to pay a little more here than at your Mom n Pop sushi joint but it's still cheap sushi! My mainland friends are always astounded by how affordable sushi is in Hawaii. Ahhh the benefits of an island population that's 55% asian! This particular Genki is located on the ground floor at Ward Center and is much bigger than its Ala Moana counterpart. We didn't eat in because we were on our way to an event and I was grabbing food for my slaves, errrr I mean "team members," but instead opted for take-out. Normally I'd prefer to eat in at Genki (oh conveyor belt how you hypnotize me) but sometimes time is not your friend. Ordered the spicy ahi rolls and ebi nigiri for some easy afternoon snacking. My take-out order ended up taking about 10 minutes which isn't too terrible although I don't think it was a complicated array of sushi. My BF enjoyed the spicy ahi roll and commented that he really liked how crispy the nori was. My ebi nigiri was typical cheap sushi but I have to give the extra star just for the fact that Genki gives out FREE wasabi. That's right! FREE wasabi! Okay so maybe I'm a bit overly excited but it would be like McDonald's charging for ketchup. It's an essential condiment and should always be free. I'm looking forward to when my kiddies grow older and are courageous enough to consume sushi because I know they are going to love that conveyor belt. Round and round and round and round...
(4)
Tremaine F.

I go out to eat for one reason and one reason only, IM HUNGRY! I don't expect anything more from an establishment other than a clean facility and service with a smile. I don't complain about how crappy food is or how bad the service is and if it is I don't mention it on yelp. Don't get me wrong the food needs to be somewhat good and the servers need to at least smile whether genuine or not and do some "check ups." A lot of people go out to 3 star restaurants and expect 5 star everything. Is that what people really go out to eat for. Whatever it's their decision. Today I was with my 10 month old daughter at the counter seating, I was greeted immediately by a nice young lady who got my order in quick. Another server came along to check on me which was nice. It shows the teamwork between the staff and the level of service to their guest. The one and only issue was with the manager, not really a big issue, but still. I was standing up to fix my daughter in the high chair and the manager came to me with a plate I ordered and instead of placing it on the counter and explaining what the order was, he just hands it to me as I'm helping my daughter get in the chair. He doesn't say a word to me, just hands me the plate and walks away. Minor issue to some and some would say "why let that bother you." It all goes back to friendly service with a smile and not getting that from the MANAGER, the person who should be the most hospitable, was not given. I asked the girl who took care of me if they shared tips and with a smile and subtle laugh she said "we all share tips" I hope the manager doesn't get any of my tip. My bill was 20.06 I left 19.04 as the tip. Why so much? Money comes and money goes, I'm a server so I take care of my fellow industry brothers and sisters.
(4)
Lily B.

WOW. I was pretty surprised at all the mediocre reviews of this place and I was a little hesitant to eat here after reading them... however, I was glad I was proved wrong!! The BF and I had bought Hot Deals Hawaii vouchers for $30 worth of food for $15... and we went to redeem it on Saturday. We arrived right before 12PM and the there were a few people dining inside. It was our first time at this Genki Sushi location. We parked in the structure and made our way to the restaurant. Upon entering, we were immediately greeted by the employees with "irasshaimase". The girl at the register asked us if we wanted to sit at a booth or the counter; we chose a booth and she led us to a large booth. The establishment is VERY clean, VERY well ventilated (I love cold A/C)!, and VERY clean. The booths were clean and comfy. We ordered several items off of the menu, and grabbed a few items from the conveyor belt. The items on the conveyor belt appeared to be fresh and didn't appear to have been "sitting". There were 2 guys working behind the conveyor belt and they were quickly making different items for seated guests and to add to the belt. Shortly after we sat down, the restaurant was nearly 80% full! (good timing for us!) The portions for the food we ordered was very generous. The ahi tuna bowl my BF ordered was overflowing with ahi tuna. The ebi fry we ordered was HOT and fresh, so hot we had to let it sit for a bit to cool down. The ebi tempura roll was delicious; fresh ebi fried with a generous portion of cucumbers and sprouts. The other raw items my BF ordered were all yummy and fresh. Each item we ordered tasted delicious and you could tell it was made to order. The QUALITY of the food was on point also! The BF and I agreed that we felt the quality AND quantity of the foods we ate during this visit was WAAAAAY better than Genki Sushi in Waikele (which is where we usually frequent) Taryn and Grant were our servers and they were both exceptionally friendly and efficient. Christina (I believe) came by to ask how we were doing. And another female cashed us out (I forgot her name, but she was equally friendly and efficient). She even gave us a stamp card that we didn't even know they gave out. The guys who brought us our "ordered" items greeted us and were friendly as well. All in all, a 5 star experience from start to finish. It's unfortunate that other Yelpers did not get this type of experience but I'm sure as heck glad that we did! Thank you Genki Sushi Ward for exceptional food and service!
(5)
Mark B.

We have been to this Genki location a number of times when we visit Oahu. This visit we noticed a significant change from a more conventional sushi menu, to the more "gimmicky" selections including mayonnaise slathered items. I had salmon with sliced onion, which could have been tasty, but the salmon was pretty bland. Same for the tuna. Had some other interesting stuff, but the flavor came from sauce/seasonings, not the from the fish itself. That said, the service is excellent and I agree with other reviewers about the cleanliness. Hopefully the next time we come, they will return to a more basic, high quality selection.
(2)
Mary D.

I've only eaten here a few times and each time its just been so - so. Today was nice because it was empty. We got there a little after 11 and there was no one in there. They open at 10 so we figured we beat the lunch hour rush. No one was at the front to greet us. We stood there for about 2 minutes before someone came out to see us. We got to sit wherever we wanted and there was nothing much on the belt yet. They had green salad, somen salad, and drinks going around. We got our water and tea quickly and placed our orders. Our tuna salads were good. They tasted fresh and the nori was nice and crunchy. The garlic ahi and garlic ebi was also good. The baked mussels were nasty. The mussels were big but it had this funky over oceany flavor that flagged me as a no go. I'm pregnant so maybe my tastebuds were in overdrive. But my sister tried one and didn't care for it either. I also ordered the stuffed mushrooms but when that came I was so full i couldn't eat it. My sis tried it and said it tasted like the mussel but with mushroom flavor. PASS! We had an order of gyoza was yummy. Overall, the service was ok, the food was meh, I might come back again one day but only if I'm extremely desperate for tuna salad or garlic ahi.
(2)
Arthur S.

So you want sushi, but you dont know how much and at what cost. Genki is one of the places where you can go to actually pace yourself. Reasons why i like genki: 1. Sushi is constantly flowing in front of you. No waiting if your incredibly hungry. 2. You can limit yourself to how much sushi you want to eat without over stuffing yourself. 3. Most genki establishments i have been into keep everything nice and clean. 4. Quick service 5. Low prices A few of the dishes i can recommend at Genki is the chawan mushi and anything spicy ahi! are probably the most popular dishes to be ordered there. A couple reasons why i cant give genki the other two stars is just becuase it doesnt rate the quality of higher end sushi resturaunts. The sushi may not always be the most fresh and tastiest. Also i would prefer to go to Kuru Kuru over genki because the fish to rice ratio offered at Kuru Kuru is much bigger!
(3)
Kaori T.

Yet another rotation of rotating sushi. I like the innovative dishes, especially the Spam burger. Not too bad, and it fed 5 people for less than $40 buckeroos. I didn't expect much, and I didn't get much. It's opened late in case you want to venture here right before or right after a night out o' town. The food presentation is a little off, which only allows for the conclusion that it's far from fresh and far from the best choice out there. For convenience and price, I'd (maybe) come here again.
(2)
Ha N.

I have a love hate relationship with this place. After first being introduced to it, I loveeeeed the spicy tuna. Who wouldn't love a mound of spicy tuna over a nori wrapped rice mound? I know I don't! anymore.. lol. After a 2-3 year hiatus filled with imanas and cali rocknsushi, I fell back in love with this place. Garlic salmon is a must.. I never ever tried it before and when my BF recommended it, I loved it. It's hard for me to love something with choke mayo, but it hits the spot without greasing up your tongue.. That's it though. I want nothing else. Maybe the chicken karaage.. :D They do takeout and honor mall emp disc too ;]
(4)
Chad Y.

Ok, here is the short and sweet about any Genki Sushi location. You go there because sushi is readily available, its relatively affordable, and it comfortable. It's nothing wow and nothing that makes you go "wow" or "omg, I need to have this" but it certainly does keep you coming back because it is just downright simple! As the originator of the conveyor belt concept, Genki has it down to a science. The sushi is constantly rotating and it usually well-stocked with the staples. If you don't see what you want, just go on and order it from your server! The fish is decent and the selection good. As a rule, I always order the hot stuff, even if I see it rotating...cause well, I want it hot! Service is decent. Nothing wow-ing, but they certainly are around and you can always ask if you need something! Location is hard to beat and the wait at the Ward location tends to be a lot less compared to the Ala Moana location. Plus with the parking garage right there, its a huge plus!
(3)
Shanisse I.

I like this Genki more than all of the other Genki locations.. Maybe I'm just biased. But seriously, I wouldn't go anywhere else. Before, when I was still in my "I don't want to try anything but spam" phase..I wouldn't even consider trying anything else. But now, I am in love with garlic salmon and their garlic ebi. practically anything garlic.. Service is ok. It can be slow when they are busy.. I don't usually grab things off the belt just because it goes around and everyone looks and breathes on it.
(4)
Krysten I.

This location really let me down. The sushi going around on the conveyor looked downright sad, like it had been there, sitting out, ALL DAY. I dont think even the workers would have eaten any of it. I ordered the spicy ahi bowl and was a little disappointed with the amount of ahi. I think they're cutting back on serving sizes..... The service was just bad. There's no other way to put it. We weren't asked if we wanted tea, and our waters were never refilled.
(2)
Reid Y.

This is my default sushi place when visiting Hawaii. The sushi isn't the best, nor is the craftsmanship. There is an amazing Japanese machine that creates the rice balls for the workers - it's actually an amazing achievement of human ingenuity. The only reason why I like coming here is because of the price. The sushi is CHEAP. My favorite thing to eat is the spicy tuna bowl - a bowl of rice with a heaping amount of spicy tuna on top. I could eat three of these and it would cost less than $15. Low point of one of my visits was requesting the Yaki Salmon and never getting it after sitting there eating other things for 45 minutes. They were "defrosting the salmon". Gross. I don't want to know that their first isn't that fresh. Oh well - cheap cheap and easy!
(3)
Manda S.

I really don't like writing 1-star reviews but here goes. :( I'm sure the hostess was a super nice girl but this was the worst Genki I've ever been too! The service was horrible. We waited around for over 20 minutes for the food we ordered but it never came so we just paid and left. And I mean I know Genki is Genki but still, the sushi wasn't even that good. :*( If I'm ever in another Genki mood, I unfortunately won't be coming back here.
(1)
Edmund L.

This place just sucks. Nothing more to it. I think I spent the worst $10 ever. Big mistake coming here. My friend wants to strangle me for suggesting this place. After eating here, I don't blame him. -1st thing, the sushi prices aren't bad, it's just that the quality of the sushi makes it overpriced. The ahi poke was freaking a dull, dark, and slimy looking color. It tasted even worse, almost like a rotten fishy taste. I think my stomach felt kind of sore after eating it. I thought it was just in my head. Then my friend complains his stomach felt sore too. -2nd thing-the portion are tiny. I thought that this place was like a cheaper KuruKuru Sushi but I was wrong. I heard this place was generally cheaper but I disagree. Many of the quality items offered at KuruKuru are about a dollar more here at lower quality and smaller portions. The rice for the nigiri is miniscule and the fish is stale and thin. -Last thing-this place offers retarded food abominations like hot dog rolls, scallop dynamite, salmon bombs, and all these other terrible items just globbed up with ridiculous amounts of mayo. Just disgusting. I have no idea why the salmon nigiri needs to have a huge blob of mayo (that looks like it hardened over time being left out) on it. The rice seems to have been soaked in some type of sugar water or something making this even unhealthier. If you want good sushi, go elsewhere as you won't find it here.
(1)
Brittany R.

I love Genki Sushi. So much so that when i randomly saw one in Seattle i got excited, stopped paying attention, and missed my turn. This location is as good as all of the others i've been to. it wasn't that crowded so the variety of sushi coming around the conveyor belt wasn't as diverse as the others, but they still had a good amount going around. and the sushi was just as fresh as it should be. I dont think you can ever go wrong with Genki. It might not be the best quality sushi you will ever get, but its still up there. its a good time. and you cant go wrong with the price.
(4)
Jeff K.

WARNING!!! Do not go here on a Sunday afternoon. The belts were completely empty. Actually, let me take that back. If you want some Red Velvet cupcakes, the belt was stocked full of those. As far as sushi, there was barely anything. We had to basically order everything we wanted. Some would argue that everything would be freshly made, but if I wanted that I wouldn't go to a Genki. I do not think I will ever go back to this location. I will stick with my Kuru Kuru, even with the long wait.
(2)
Scott P.

Went to Ala Moana and noticed it was closed. Walked by later and read a sign on door saying, "Temorarily closed for maintenance." Didn't they just reopen?
(3)
Justin S.

AVOID at all costs. Go to Kapahulu or anywhere else. THIS Genki Sushi is food-poisoning-ly unsanitary, and I refuse to allow anyone I know eat here. LOOK at the cover photo of this location: It's an EMPLOYEE with his FOOT on the conveyor belt that the food passes over. COME ON! Get it together, you disgusting idiots at Ward.
(1)
Hayley K.

I haven't heard great things about this location, but I was craving sushi while walking around Ward. I found this location actually pretty good! My boyfriend and I got seated right away in this HUGE booth for just us :). The food came quickly and tasted great.
(4)
Jenn Y.

THIS IS ONE OF THE WORST GENKI EVER!!! Sorry I hate to write a bad review but every time I come here it sucks. I thought maybe since this place is in town and busy I should have a little more sympathy. Nope, each time I have come here it was terrible. SERVICE IS BAD. The workers are unprofessional, not friendly and not a tentative to their customers needs. The waiter was talking with his friends that were sitting across from us and did not pay attention to us. I ordered from another waitress miso soup and the waitress forgot my order. I also got someone elses order of sushi. My boyfriend order vegetable croquette and they said since it was close to closing so they were unable to make it. NOT CLEAN. It was not busy since it was close to closing bu the tables were not wipe, wasable dishes and utensils were put it away, and wasabi container messy and not filled. We ask for little bowls for the wasabi. The waiter took so long to bring it out. He seem more concern to accommodate the large group of his friends that was here then the 5 other parties that were still eating in the restaurant. POOR SANITATION. The food that was place on the belt was not monitored. I saw a fly/bug flying on the raw sushi. I totally lost my appetite and lost my respect for this location. I normally dont complain, but this by far is one of the worst sushi places I have ever gone to and I hope that the people who work here and the owners take a look at this review and make improvements.
(1)
Paula L.

The spicy ahi bowl was very fishy smelling/tasting, even under all that cover up. I didnt eat much of it - - so we wasted some money there. My favorite was the Crunchy California. Everything else was average tasting, what you would expect of each dish. They dont sell the chawanmushi anymore either, which my husband loved. Service was also below par. We were brought the wrong item, and actually would have taken it but it was whisked away once they found out we didnt order it. My four year old son enjoyed the egg sushi, and inari (cone) sushi, but Im not sure what they tasted like.
(2)
Margret C.

We wanted to try it after a friend, originally from this island, recommended it. It's a conveyor belt/fast sushi place. It was a different experience- fast paced. First of all, the restaurant was ice-cold- I mean, BRRRRR! I had a summer dress on (with spaghetti straps) so I was pretty uncomfortable. I don't know why it was so cold in there. The conveyor belt goes faster than I thought- it was almost like "Hurry up- catch it before it slips away!" It sounds funny but noone wants to rush the process of having a meal while on vacation. I felt rushed. We both were on the lookout for things that looked appealing. The quality of the sushi is middle of the road. But, yeah, that's why it's cheap, right? There are visual guides to help you choose. I would rather pay more for higher quality sushi- it's hard to ignore- you have to have the freshest fish and freshest ingredients when eating sushi (or seafood for that matter). Would we go back? Probably not. Still, it's popular, there are numerous locations on the island, and people keep going there, so I am sure it's here to stay.
(3)
Joey I.

This is the place to go for fast sushi. Service is pretty much the same wherever you go, but if you're hungry you can eat right away. I always order from the waiter no matter what. The only thing I take off the belt is the wasabi. =) The taste of the spicy tuna varies a little by store and by day but in general is always good.
(3)
Ashley N.

I have been coming to Genki since they first opened their Kapahulu location. Over the years, Genki has changed a lot, including altering their menu and adding several different locations (including one at Ala Moana and this one at Ward). I love having a Genki Sushi so close to the movie theaters, since it's a quick place to grab a bite before a movie. Also, since my family and I go to this restaurant pretty regularly, the staff has gotten to know our faces. The entire staff and manager are all especially nice, compared to the team at the other locations. However, despite the great service, this Genki does have the worst quality of all the locations. I have had to send back several plates of sushi for having a sour taste or smelling rancid... Genki Sushi as a whole doesn't have the best sushi on the island, but it is adequate for those in the mood. If you're heading here, I would recommend ordering your sushi directly from your waitress to ensure the freshest possible plate or at least smelling your food before eating it.
(3)
Michael C.

I ventured to this genki sushi again for lunch, and this time we didn't have to wait at all for seats, which I thought was a surprise since we got there at 1215pm. I thought the service was great this time around, but I don't know if that's because the place wasn't packed like the last time we were there and the service was better since there was less people. I still have to keep it 3 stars because we had to wait a while before we could flag someone over for the check.
(3)
Samantha G.

Yes, I'm aware that this is not "quality" sushi. If you're hungry and you want your food right away, go here. I've only had genki sushi in Seattle but it's interesting how different that one and the one here are. To be honest, I prefer the Genki at this location because it seems more laid back AND the sushi is waaaay better than the Seattle branch. The two things I couldn't get enough of (other than salmon sashimi) are their Ahi poke and the garlic seared salmon.
(4)
Trish P.

getting better..... visiting here another time, it seems as though they're stepping up their game at this location. again, it was not super busy (as is the case with other Genki Sushis around the island), so i was again hesitant going in..... this time around, the fish looked better - not the abysmal mess it was before, and when we ordered hot things off the menu, they actually came out hot - amazing! they also have several new things on the menu (see pictures) that you should try - spicy tofu (in a bowl), the "Genki Burger" which has spam, spicy tuna, and some other things between rice and nori, and others..... the servers were nice too :) way to redeem yourself Genki Ward.... dont screw it up
(3)
May C.

What happened to this Genki Sushi!? Hubby and I used to come straight to here from the airport whenever we are in town, it's been 5 years but the food is horrible now! The nigiri sushi that's been circling around for a long time and dried up gets flipped over on the rice then torched and drenched with sauce and put back on the track as a new dish, yuck! The chawan mushi used to have more stuff inside and very flavorful but now it is pretty flavorless...
(2)
Cherish K.

Ate here tonight for dinner. As we walked into the restaurant we were not greeted by any server, host, or management. After two minutes of waiting, we told to sit in a booth that followed a couple and there child. The hostess told us " you can have one of the booths, whichever one they dont sit in". We were not walked to our table, she pointed to the the couple walking I front of us, as if we were supposed to follow them. It took 10 minutes to be asked what type of beverages we wanted to order. After the beverages were brought to us, it took another 10 minutes for the server to ask us if we were ready to order. She took our order, and didnt come back to check on us. The spicy tempura roll tasted like mushy rice, the Ika Combo was BURNT! like CRISPY BURNT. 20 minutes later, another girl comes and gives us our bill. This place needs training! I usually love and enjoy Genki Sushi on the regular but this experience has changed my opinion about them. I could have gone to Kuru Kuru and gotten customer service, and great food for not to big of a difference in pricing.
(2)
Wayne S.

It's been so very long since I have been to a Genki restaurant and we wouldn't have come here if it wasn't for desperation. Our 1st thru 20th choices to eat at tonight was either too busy and or traffic was really bad so we shrugged our shoulders and ended up here. Store is bright, clean and cool. The yellow shirted employees were quick and pretty attentive and that's as far as the good goes. All the food on the line looked VERY tired and grossly unappetizing and did NOT pass the eyeball test. We smartly ordered food to get it made fresh. One of the dishes that we ordered was hamachi...... Boy talk about BAD! It looked like the piece of fish was in rigor mortis. The fish piece was stiff and the color was really weird. As we were eating the manager in black goes table to table asking if she can take away the ginger dish. STRANGE. She came to where we were sitting at the counter to ask if she can take our ginger away. We stopped eating because we were just disgusted as we were waiting for someone to count our plates the black shirted manager comes by and Asks if everything was ok. Ok you asked......... I asked her if here was a quota or something as to why you took away the ginger while people were still seated and eating like the restaurant was closing. She said, "oh because it's kinda slow". Ok but why we are still eating. She said, "good question". HUH SERIOUSLY? Why don't you just take away the ginger from the spaces that weren't filled with people! She said, "that's a good idea, we should start doing that instead.". No shit Sherlock! I understand you can't pay for kapalama canal talapia and expect to get hamachi, but how's about at least run an establishment that produces edible food and uses common sense. Too much to ask? The decent service gets over shadowed by the poor management and crappy food. This is a place for high school kids who has no idea what sushi is supposed to be like. NEVER AGAIN
(1)
Ashley Y.

Service sucks at this location! No wonder they only offered the $15 for $30 coupon at this location and Kapahulu as well. The place wasn't even busy and I get way better service at other Genki's location that is way busier than this location. Upon entering not one worker welcomed us like they usually do at other Genki locations. Not no "irasshaimase" or anything, just stares. After being seated it took the waiter forever to come and take our order cause all the food on conveyer belt looked old, as like it has been sitting there since this morning. But overall like always at Genki's their food was good.
(1)
John K.

We had a good server but our sushi order took 20 minutes. When we asked for the rest of our order to be boxed for take out since it was taking so long, instead of them bringing it to us, it was taken to the front while we waited at our table for 20 minutes for the food to come. As we checked out, we ordered red velvet cupcakes from the fridge to take with us. When we finally ate them they tasted stale and had a fishy taste to it probably because it was in the same fridge as the sushi. When we called back to speak with the manager who is a old goofy looking guy named Cyrus he rudely told us "what do you want me to do about it"? Would rate at 0 stars if possible. NEVER EATING AT WARD GENKI AGAIN!!
(1)
Summer N.

Couldn't decide between sandwiches or sushi this weekend and made the unfortunate choice of selecting the Ward Center Genki for lunch. I don't know if it was prescription glasses, but the nigiri floating across the conveyer belt seemed to have shrunken to doll-sized proportions, topped with paper-thin slices of fish. We ended up ordering our nigiri off the menu, and the portion sizes seemed to be somewhat larger than their conveyer belt counterparts. I was hungry and somewhat appeased until the roof of my mouth was assaulted by a BONE in my fresh salmon nigiri. When we told the server, he downgraded the salmon from a red plate to a green plate price, which was pretty nice, I suppose. I have to agree with other Yelp reviewers that this Genki is probably one of the worst in the island and a bad representation of the Genki Sushi chain. I left the restaurant still somewhat hungry and wishing I had chosen sandwiches for lunch instead.
(2)
Regina F.

We like Genki Sushi. We patronize Genki Sushi regularly. We will continue to eat at Genki Sushi, just NOT this one (or Kapahulu). Mainland visitors see our social media posts & photos and like to add a visit to Genki to their "Things To Do on O'ahu" list. We are not sushi aficionados. We know this is not high-end, top-of-the-line sushi, but it suits us just fine and we enjoy it. On Wednesday, 05/22/13 @ 7:30p, we had a party of eight. Our experience: Pluses: + Staff was busy, but always friendly. Minuses: - No hot tea offered or served. No water offered or served until we asked. - Long waits for ordered sushi. - Ika rings were overcooked; burned. Our server agreed and asked, "Well, do you want one less cooked?" Less cooked? The food was burned! - After a long wait, the assorted tempura plate arrived cold and soggy. The manager also agreed after I QUIETLY asked her to touch it. She offered to get another order. There was no rush or importance placed on this re-do. Our entire party finished their food and the new order never came out. - We had to hail down our service person each time for water or additional orders. - After two service issues, there was still no "checking back" on our party. It's hard to ignore a party of 8 sitting RIGHT NEXT TO the servers' station. - We've experienced less than good service here before, but just chalked it up to being unusual occurrences. I believe we're done here.
(2)
Kamaka K.

Never a disappointment... Had a craving after work for the spicy ahi won ton and well I fulfilled that craving... Took my dad for an early fathers day dinner... Took him once before and, well let's just say he's not one for quality but more quantity... lol Put our names on the list (cause there was a line) and it took maybe about 15 minutes and we got a booth... After sitting down, the waiter right away asked for our drink order and if we wanted anything from the menu... Ordered my spicy won ton and off she went... Mean while 3 plates of won ton passed by me and they were fresh (since it was slam packed) and I seen people eating them... I just pulled 2 off and ate that before my fresh one from the kitchen came out... In the end, my bill came out to $62 and some odd cents for 2 and to much of my dads surprise, he was stuffed to the near point of nak-ing out... The service there is overly exceptional (since I'm almost a regular) and the food is on point... Genki's Ward, you have outdone yourself... I WILL BE BACK!!!
(5)
Chris N.

Genki does for Kaiten sushi what McDonald's did for fast food: set a standard. It may not hold up to its native Japanese counterparts, but as a local eatery on Oahu it serves up tasty sushi at decent prices. It includes all the classics, from hamachi, kobocha tempura, and inari, to the lesser known items like the spicy ahi inari. Price ranges from around $2-$6 per dish, each assigned a particular color so you can keep good track of how much you're spending. The facility is kept fairly clean, waiter/waitress service is available and prompt when waved down, and each table is kept stocked with everything you need to enjoy sushi: chopsticks, napkins, shoyu, dish, and ginger. The conveyor belt runs at the perfect pace, fast enough for comfortable perusing but slow enough to collect your desired items. I can't say that the circling sushi will always be fresh, but this can be remedied by placing a personal order with a waitress/waiter. My favorites: spicy ahi bowl, spicy ahi inari, gyoza, garlic chicken. The stuffed mushrooms are pricey, but add a richer element to your palate. I've never had a cupcake or melon drink, but it is interesting to see them rotating with all the other sushi. The primary attraction for me at Genki's is speed. When I want to eat and pay within 10-15 minutes, Genki's delivers where most of all other restaurants fall short.
(4)
Michael M.

This review is for honesty of the staff at Genki Sushi Ward. My wife left her I-pod in the booth when we were having dinner. One of the staff found it and kept it safe until we could get it the next day. I know that seems like a small thing, but it speaks volumes on how staff care for food preparation and service. We'll be back! Next time we will leave the I-pod at home :)
(5)
Hanna C.

My friend and I had a craving for some sushi before our movie started. We went here around 12:45. Surprisingly there were a lot of seats open. We were seated right away. Our server was awesome! We both liked her vibe. Easy going and on it! Our hot tea was always refilled and we never had to wait around for her to take our orders. Must try: garlic ebi, spicy tuna, eggplant fry, ika karagge. yum! We had our movie ticket stubs. For every $10 you get a green plate off. We had 2 plates taken off our bill! AWESOME. ^^ So much parking in the Ward area. Park anywhere and walk over. It's located near Famous Footwear, Mocha Java, etc.
(4)
Kathryn M.

H-O-R-R-I-B-L-E!!!!! This wasn't my first time coming here, but it sure was the WORST experience I've ever had. Came here straight from work on a weekday so the wait wasn't that long. We were seated about 5-10 minutes after arriving. Ordered Spicy Ahi and Ebi tempura (My two fave). The spicy ahi wasn't the best I've had, it didn't have much taste to it. It lacked Sriracha sauce (hot chili sauce). The lady working at the sushi counter must have been new because I've came here many times but it didn't suck like that. My ebi tempura was DISGUSTING!!! Figured I'd order it so it's nice and fresh, it was fresh alright since when I took a bite of it the shrimp was still grey in color.. I brought it up to my servers attention and he immediately took it to the kitchen. You would assume that they would give you another plate of ebi tempura but NOO I waited and waited for nothing! The salmon bone was also a disappointment, it was too salty! Another thing that annoyed me that night was the person sitting next to me. Sitting at the counter sucks because your basically sitting elbow to elbow with your neighbor. This rude girl kept bumping into me and didn't even apologize (how annoying is that). Left this place disappointed and hungry, will never come here again...What a waste of my MONEY and TIME!
(1)
Glenn L.

Okay - this place is cheap. Did I mention it was cheap? The food is okay but it does not break the bank. The quality is just okay. Don't expect top quality fish but some of the rolls were interesting. For the novice, this may be a good way to try out different things. Otherwise, I can't imagine going because you just love sushi unless you are incredibly cheap (like me).
(2)
Tiana L.

This is THE WORST Genki on the island! I am giving them 2 stars instead of one because they didn't give us any hassle when I brought in my own dessert for my friend's birthday. I don't think I was supposed to, but they let us still have it. I say it's the worst Genki on the island because the service is really bad. We had to always ask for more water, tea, and to order things. (perhaps this is why they didn't say anything about the dessert - they never payed any attention to our booth). The place just seems dirty. They need to really make this place better, especially for it being in Ward - you would think it would be one of the nicer Genki's.
(2)
Adam K.

Rotating sushi track going around and round? Sweet! You can pick Small amounts of sushi to eat as you like. They also have a regular menu but my daughter loved picking up the small portions of sushi off the rotating track as they came around. we got stuffed in here and we got so many different dishes I cannot even remember them all some that stick out are: Tempura green bean sushi - mmmmm the mayo was a bit much tho. Ahi tuna - not fresh, smelled fishy Tamago - pretty standard. Salmon roe - didn't try it but my daughter ate it all up. Overall this was a good choice. Def get a lot of bang for your buck. & the rotating small portions of sushi are great so u can get a lot of different sushi for cheap!
(4)
Kallen A.

Genki Sushi... There's not much to say about this place. Same as always. I don't dare take anything off the belt, so I always order. Not one of my favorite places to go, price is a bit high considering the quality.
(2)
Anna C.

After the movies my cousin, our auntie and I went to Genki Sushi to get our free green plate by showing our movie ticket stubs. But we didn't want to be cheap so we stayed for dinner. I snatched the vegetable croquette from the conveyor belt first, my favorite, while I waited for my other orders. Then I picked my free green plate. I choose the crab mayo sushi. I had no idea it was spicy, I have the most sensitive taste buds, but it was SO good. Next I got my dragon roll I always get this at sushi places. I love the ones I ordered from Ala Moana's Genki Sushi but this one at Ward needs work and it's spicy not like the one at Ala Moana. I was disappointed. Lastly, my teriyaki chicken bowl came out hot and steamy from the kitchen. The rice was mushy like mochi, how I liked it. The customer service was fine. However, I didn't like how they kept glancing at our table, and everyone else too. I'm sure they just wanted to make sure we were fine but it was a little creepy. I much rather go the Ala Moana's Genki sushi but I don't mind coming here again after the movies to get that complimentary green plate.
(3)
Teri T.

[07.12.10] Great customer service, however sushi was way below average. I kept trying other dishes hoping that it was going to get better, but it never did. Every dish I ate was worse than the last. This is a bold statement...but I've never had sushi this terrible. Nothing worse than eating unsatisfying food on vacation :(
(2)
Cher P.

Like i said our server this time was attentive: But here is some constructive criticism: salmon sashimi-are u kidding me . The slicing was AWFUL, served the wrong part of salmon for sashimi. The veins were allover. I know its cheap but come on. Salmon nigiri were loaded with onion topping...it suppose to be decoration (garnish) not onion lunch. And spicy tuna donburi omgoodness they stuck 3nigiri in the bowl and put slab of spicy tuna...such a turn off. Then the miso soup was just water wakame and taste of ...... I dunno nothing? There genki sushi i wanted to still like u but i found somewhere else that can replace u guys easily so wake up!!!! Of i love kabocha tempura , but this time it was swimming in oil. Stay focus genki sushi you guys getting way ahead of yourself. Keep it real. Stop opening so many genkis. You guys are losing quality control and customer service.
(2)
John B.

went here last Friday with my wife after work. i don't normally get the black and the grey plates. mostly just stick to the yellow, green, & red. spent a little over $30 this last trip on the two of us. mostly on me LOL. on the plus side, my soda/raspberry iced tea was only $2. pretty damn good for a restaurant that gives free refills.
(4)
Tellia W.

They call this sushi?! It really has gone down the tubes over the years. I used to go here frequently, but have lately been very disappointed with their quality of food and service. The fish seems more like old rubber on rice. Yuck. Not worth paying for. If you want sushi, don't go here. If you dried out hotdogs on rice, this is your place. I won't be returning.
(1)
Dale C.

Seriously disappointed at this location. We had to wait over 30 minutes to get our first sushi order on the table. Plus, we had to ask several times for a plastic fork for our kid. The sushi going around the belt looked very dry and old. Service was just horrid. It's amazing that this location is still in business. Looking around, we noticed that several other customers ate and exited the restaurant since they were waiting for their food too. Another family, their kid was getting so restless, they had to pack up their stuff and leave in search of food. Another couple, they just ate a bit and left. They came in after us and left before us. Several times our wait help forgot about our order, or just got it completely wrong. The person making the sushi, must have been really getting paid by the hour, since he was making sushi so slow, I think the sushi must have spoiled by the time that it hit the belt or our table since it was extremely slow. Okay, so assuming he was a new employee, and required some extra time to make sushi. That's fine, but 30+ minutes to make 2 orders of ahi poke? We were surprised that when this location first opened, we could have ranked this place to be one of the top Genki Sushi's on the island, so that's why we decided to try it again. We were extremely (is there a stronger word than extreme?) disappointed at the service, the food quality and the overall atmosphere of this location. It really felt as if they are barely surviving by a shoe string. Do yourself a big favor. Save your time and your money and visit another location.
(1)
mf l.

If you're REALLY craving sushi and absolutely cannot stand to wait, then you can come here for mediocre...to actually bad sushi. The spicy ahi was left on the conveyor belt so long, the mayo had turned clear and was congealing. The chicken karage and other fried items were the better part of the meal, but still not the best I've had. The rest was kind of a blur of "meh, I've had better" to "eww I don't want to finish that" reactions. Also, it seems this place loves to add choke mayo to everything, such as the mushroom dish we had. Who puts a tablespoon of mayo in ONE mushroom?! Unfortunately, will not come here again.
(2)
Wade U.

After sending back a spicy tuna roll filled with sinew...the waitress brought back an empty plate so we'd still have to pay...then we put in an order for a couple more things and waited, and waited, we flagged her down and she said " I'm off the clock" WTF
(1)
Peter C.

COCKROACHES!!!!! Wife grabbed a plate off the conveyor and when she went to pick up the sushi, a cockroach ran off the plate! Sick. We left immediately and they had the nerve to take our money for what we ate.
(1)
Liz T.

Good service can't save the horrible sushi. The fish is dry. The nori is soggy. Everything is smothered in mayo or eel sauce. I'm convinced Genki only exists for the teenybooper crowd that have yet to discover the glory that is fresh sushi.
(1)
Kayla A.

I'm not too particular as to where I get sushi. I'm good with Foodland & Safeway sushi, so Genki is always good for me. Its on the cheaper side and its fast. HOWEVER, this location has got to be the worst Genki's I have visited. At first, I was very open-minded about this location, it was nice and looked very clean. My very first time visiting, we had poor service, waited a good half an hour for food that we ordered, never got our water refilled, they didn't have any mini plates left for our shoyu, and it took them another 20 minutes or so to get our checks. On top of that it wasn't busy. That was that.... I figured okay they're understaffed, that's understandable, so I wanted to go back to compare. My most recent visit, was equally horrible, and this was probably 3-4 months after I visited last. It took a good half an hour to get food that we ordered, & the food we ordered was just sitting on the counter, but no one would pick it up. We had to ask a couple of times to get our water glasses refilled. The food on the conveyor belt was horrible, it was not presentable at all. There was even an order of ebi fry on the belt w/o the plate!! There were also a few flies flying around the restaurant. I am very disappointed in this location. I gave them the one star for it being in a convenient location and there is ample amount of parking. Service is bad, food gets bad, & flies are flying around! I would recommend going to another Genki location or even just go to Kuru Kuru Sushi, it's worth the wait.
(1)
Rogie R.

Bad service. It takes them about 20minutes to make our food. spend $40, not counting the other foods that we order and waited for a long time. (Food was not fresh either). (Note: This was the only "Genki Sushi" that i had a problem with a service). Restaurant wasn't busy. So there's no excuses to any delayed service. Overall, it was a waste of money and time. I recommend to go somewhere else.
(1)
Shanley R.

Great service, the waitress came around often to see if we needed anything and to refill our water/tea. The spicy tuna was good as usual!
(4)
Jonn D.

Rating: 2/5 Date(s) visited: 11/06/2010 Food: 2/5 Service: 2/5 Atmosphere: 4/5 Price: 3/5 Parking: 2/5 This is the place to take kids when they want sushi. I prefer quality, rather than a conveyor belt carrying plates of sushi and other foods. With that being said, do you want the entire restaurant to attempt to pick something then place it back with their dirty damn hands? It's a somewhat good idea. When we arrived, we had to wait for a booth, because some employees decided to take their break in the restaurant dining area, rather than seating a paying customer that's supporting their very lively hood. Is this their company's standard practice, to use dining area for their breaks? WTF?! What this comes down to is restaurant management. Food: I've had way better. Service: Although they kept checking to see if we had or needed water, what they need to do is to make sure their customer's receive what they order. I had to remind them 3 times that I did not receive 2 different orders. Atmosphere: The restaurant is well lit and modern, but that still doesn't change the food quality. I don't see how the ambiance will affect the actual taste of the food. Price: Good, I guess...for this type of sushi. Parking: Mall parking at Ward Center is a "Bitch."
(2)
Kevin P.

Ok, I've been always coming to the ward genkis because of their room, sushi, and service. But now, I've been pissed at the service. They're super slow, and keep in mind this is on a Friday about two hours til closing. My orders were not made on time, and after I found out that they ran out of some of my orders. I mean why would you keep a customer waiting and wondering where their order is. You should tell them ASAP that their orders have ran out. I was really disappointed with the customer service I've experienced and I Just want to give everyone a heads up. SERVICE SUCKS! No one checks up one you anymore. I am super disappointed. Hopefully they step it up!
(2)
Amanda U.

So it started when we came in and was asked to wait 5 minutes for a space to open up, then the couple after us got seated at the counter before us and we had to wait, even though we asked for the counter. one of the servers took our drink order and came back with 3 waters and a coke.... given there were only 2 seated, me and the boyfriend and the original order was 2 waters a hot tea and a coke... service was really slow and the girl next to us was complaining aout waiting half an hour on a dish and asked for the check and left. I then ordered and waited about 20 minutes for my udon and by that time, picking off of te belt we were already full. Got the check and left. We always say we won be back but for some reason we keep coming back cause of the convenience near our place...
(2)
Cheryl S.

So if you know me I am a FOODiee and I have this thing about real authentic food and fake food. Example: Akasaka & Yanagi = real Japanese Sushi Genki & Kozo = fake and fast food Japanese Sushi So if you wanting fast food sushi Genki is the place. It is good, as you get what you pay for. Nothing real good comes cheap so keep that in mind. :o) It isn't the highest grade of sashimi that they use but it is ok. I really like the ambiance of the choo chooo train of sushi that goes around and around the restaurant. Granted food being out and not monitored really freaks me out but I got over it after going several times to Genki. Sometimes I just order from the servers and hopefully they are making me fresh ones. I like the spicy ahi bowl, the sweet spicy kaarage, seaweed salad sushi and the tuna sushi. Ohh another thing is they have a huge help yourself bowl of shoga (Ginger). That's really yummy.
(2)
Tad A.

Hmm, not sure why the poor ratings of this location. Had no problems so far. Or maybe I'm just low maintenance lol. But the sushi is good as any Genki I've been to. So the consistency is there. And idk if this was a recent improvement but they now have frosted out glass between you and the people across from you. Which is awesome! I hate when people watch me eat!! And for some reason theres always one weirdo that just stares at u when u eat everywhere u go. For me at least lol. The frosted glass at provides some privacy! Right on!
(4)
Jennifer C.

I prefer going to this Genki, mainly because it's a lot spacier, cleaner, and it seems that they have a lot more desserts and drinks available than at their Ala Moana location (I haven't eaten at their Waikele location yet). Genki is Genki, I love their sushi.
(4)
Anson G.

Bottom Line: A safe choice for when you have a sushi craving. Just remember, safe isn't always the best out there. Genki is the default choice for most people looking for a rotary sushi joint. It's about the same price than other quick sushi places like Sushi Man or Kozo Sushi. The sushi can range in quality depending on who is the chef that day. I've had really good sushi some days, and other days, it was just blah. The one dish that they offer at pretty much any sushi bar, and Genki's happens to stand out in my mind compared to any other sushi joint is the Spicy Ahi. It's usually really good, but again, can be muddled up by some chefs. Highlights: Convenient locations. Not too long of a wait normally (except Ala Moana - you will wait there.) Alternatives: If you don't mind waiting a little, and are willing to drive to Pearl Kai, I'd go to Kuru Kuru Sushi every time over Genki. They are cheaper, and everything except the Spicy Ahi is better (better taste, more generous portions.)
(3)
C L.

Terrible... Was that sushi? What was it?? Was I in a restaurant or in the back with the dish washers?? The tea came when we were leaving and the waitress dropped someone elses plates all over me... Wow!! She actually asked if I wanted to fill out a comment card as we left.
(1)
Tracy A.

This is a late review from last night because by the time I was out of the place, it was about half an hour to closing. I rated this Genki a 4 because I've always loved eating and dining at Genki. Although they renovated and now have a touch screen at every table to order your food, the wait was ridiculous! My boyfriend & I got there at 7:30 and the waiter gave us the reservation ticket. He told us it would be about half an hour to an hour wait & I told him "that's fine"...because I wanted to try the new ordering system. We finally got called to seat at about 8:45pm, more than an hour later..but their new ordering system was BOMB! You can only order 4 items at once, then once you place your order you can do it again. It was pretty cool how our food arrived to us. It'll either get delivered in a race car or fish dish within a max 3 minutes. I was amazed! Before all of this, we'd have to wait for our chicken karaage or anything fried for over 10 minutes. BIG IMPROVEMENT! I hope all the Genki Sushi's get a renovation just like the Ala Moana location. They'd have much more customers and better reviews!! I'm definately going back there in the future.
(4)
Calli L.

Slow and questionable service... I ordered fried ebi, it came to me cold like it came off the "sushi go round". Normally at other locations, it comes to me HOT OUT OF THE FRYER. My kids ordered tamago (there was non on he sushi-go-round) which took forever to come. They got some other items off the conveyer belt while waiting. I guess you get what you pay for. I won't be going here again! The quality and service at Ala Moana or Kapolei is much better. I only occasionally eat at Genki because of my 2 children, they like it and I don't know why.
(1)
Karl G.

Not great. Not bad. Sushi comes around on a conveyor belt (or you can order through your server). The inexpensive prices is the best part!
(3)
Kalyn K.

We used to love this Genki....... but lately the quality of the food is wayyyyyyy down!!! This past weekend was just plain awful!! We didn't take anything going around because you could tell it made many ,many trips around on the belt. The nori was already soggy and some of the sushi was just plain sloppy. We ordered spicy tuna which was okay, but when my dad got his tekka maki, we looked at it and said " are you kidding me?". You literally needed to hold the sushi so close to your face to see if there was any fish in it!! And although the staff is friendly, the service was so slow! We spent most of our time just waiting for our food. My son's garlic chicken took 30 minutes to get to him and that was after asking about it several times. I guess we won't be going back. It was just not worth a dime. Time to move on and find something new!!
(1)
Jesse C.

Genki's (Ala Moana) is my fav. I've been to the other locations and they dont compare. I would assume since its a franchise that their sushi would be made the same way. Untrue. Genki is by far not one of your fancy sushi dives but a friend and I can gorge ourselves for under $30. My rotating menu consist of: Spicy Ahi Bowl Ika Geso Karaage Tempura Sushi with Spicy Ahi Agedashi Tofu Garlic Chicken Fried Oyster The secret? Order from the waitress. Why grab it from the belt cold when they'll make it hot and fresh for you?
(4)
Bernard N.

Very disappointing! For a kaiten sushi place, there was NO SUSHI on the rotating belt!! There was cold chicken karaage, drinks, and cupcakes. Where's the sushi? Everything we ate we had to order. Hamachi - sold out. Negitoro - sold out. Ahi Belly (listed on the Specials Board) - sold out. This was a Saturday at 4:PM and the place was 90% full. Don't know why they were out of so many items?! On a positive note, their Spicy Ahi was good along with Ebi Mayo sushi. Also, service was ok, despite other reviews that I have read. Genki, you definitely need to up your game!
(1)
Ryan I.

Ah, now that was more like it. After eating at the sub-par Genki Sushi in Seattle last week, the very average Genki Ward got a kick in sushi butt and got bumped up to moderately good! [smirk] Sadly though, the salads have been downgraded to iceberg lettuce (come on, where are the nice mixed greens?) and there was a lack of fruits that one usually finds at Genki. Yes, I eat salad and fruits at Genki Sushi because I like to eat healthy. The regular sushi was good but avoid the Genki Burger. We tried it out of curiosity, and it was horrible - just a monstrosity of rice, sweet sauces (YUK!), spam, egg and spicy tuna. Leave out the spam, egg and sweet sauces and we'd be talking..... Service was decent - my water cup was full the whole time, but the server didn't know anything about the Genki Burger and actually told us that it didn't have sauce all over it. Can I have my $4 back?
(3)
lanski s.

The baked mussels were surprisingly good and priced well! I have to say the handrolls give u a better bang for your buck, the plated sushi sets seem to be filled with more rice than anything else. Overall a good quick hunger fix.
(3)
Brian H.

Once again Genki proves why it is only worth two stars...stale offerings on the belt...slow service...poor quality ahi in the spicy tuna. I keep trying every so often hoping the quality has improved but I always leave disappointed saying I won't go back again. This time I really mean it. I won't be back.
(2)
Mike L.

The novelty of watching your food traveling toward you on a conveyor belt wears off as soon as you get it. Anything intended to be hot is cold, anything intended to be cold is warm, and waaaaaaayyy too much mayo on anything that has mayo. The price is right, but that's about it.
(2)
Brian A.

Want quick, cheap, and fast sushi? Well Genki Sushi's your pit stop then. They usually have plenty of different kinds riding the conveyor belt around the store, but if you want to make sure yours is fresh, just ask any of the servers. They'll be happy to get it for you. All the dishes are color coded so you also know pretty much how much you've spent by just looking at your accumulated stack of dishes. Good thing you don't have to wash them! They have booths for groups of four, but I just like to sit at the bar and watch the sushi stroll past me. It can be a bit busy around lunch and dinner, being in a major shopping area. Parking is in the Ward Complex. I guess if you're in a real hurry you could valet your car also since the valet station is basically right there.
(3)
Paul H.

Ok, went again with another friend on a Sat night because she wanted to eat a Cali Roll. Kapahulu had a line waiting outside so against my better judgment, I went back to the Ward location. Got seated right away, it was relatively busy and my spicy tuna nigiri was a lot fresher than my last visit - ok, that's a good sign. My friend had a little difficult time assembling her Cali roll so I helped her. Well, the rice was cold like it was stored in the fridge. She didn't care so I guess that's ok. Then I noticed the pickled ginger that's usually on the counter was missing. Like when did they eliminate that? What a disappointment. Maybe I should have asked but my friend was happy and I was ok with just eating spicy tuna. Didn't see any ahi pass by and I didn't feel like eating the other stuff. When will I learn?
(2)
Keri T.

I just think conveyor belt sushi restaurants are so fun. You get the fun but not necessarily the satisfaction in the case of this place. The place was clean and staff was cool but the sushi was just okay. I got the spicy tuna roll, poke roll, 3 flavor salmon, and tuna. I really did not like the spicy tuna and poke roll. The spicy tuna was not spicy and I can make a better one using siracha and kewpie mayo. The poke roll did not taste like poke at all. The only good one was the 3 flavor salmon. Those four plates came out to be ~$13, not that cheap.
(3)
Chynnagirl C.

AWWW rats Genki Sushi at Ward! I usually love coming to see you because you normally have a seat available for me or at least within 10 minutes unlike other places. I gotta admit I've been cheating on you with Kuru Kuru in Pearl Kai Shopping Center lately, but I missed you so I came to see you recently...except how you've changed...well at least you've changed but maybe not your oil? The food on the sushi go round looked extremely old (like it had seen it's shelf life expire) and many of your fried items looked like they had seen better days. Actually I think it was your oil that needed to be changed because all of the food looked black and burnt, sorry. My friend who ordered vegetable tempura and got sick because it was so oily decided to fill herself with inari sushi thinking at least this way it would be a sure thing....so sadly she had to eat 3 plates of the same thing. Our food took long and when each server came by and asked if we'd like to order something, we told them we were actually waiting for our food to come out which we ordered awhile ago. Normally thats a clue that perhaps you could check on it? Sadly 3 out of 4 didn't catch the hint and said "okay, it should be out shortly..." instead of maybe checking? There was a good thing about my experience in that although my chicken karaage was black and chewy (again probably from the old oil), my salmon kama was delish. So all in all it was an inexpensive lunch for us as quite frankly although we're sushi loving peeps, there really wasn't much we wanted to order after the first few plates. I'm hoping you'll change it back up Genki Ward because you really are a good venue. For now, i'll be seeing my friend Kuru Kuru but i'll keep an eye on you hoping things will make a turn for the better and we can redezvous again. Sniff Sniff Sayonara Genki
(2)
Levy O.

I have a love-not so in love-relationship with Genki Sushi. Depending on my mood (& i'm sure hormonal level), some days I could crave convenient, pretty good, cheap sushi and just can't think of anything else to go except Genki. Some other day, I just slightly despise their stringy spicy ahi tuna & deep fried selections. This location in Ala Moana is probably the cleanest one. It's bright & always busy with locals & tourists getting a quick bite. Service is ok, somedays are attentive, somedays you can't even get their attention to give you a plate. Anyway..Genki has a long way to go to be Tokkuri-tei or Sushi Sasabune level. But in the meantime, I'm pretty happy to know that they're still here everytime I'm not in the mood to spend $60/person on sushi.
(3)
Tasha T.

Ahhh Genki... I remember back when they first introduced the Dynamite Roll (shrimp tempura roll with spicy ahi on top, with unagi sauce). The portion was HUGE, and the shrimp tempura was significantly larger than the size it is now. Recently, I've noticed that the primary staple of Genki seems to be SPICY AHI. So if you love that, they put it on almost everything. Over the years, the quality of the food has definitely decreased, but the service continues to remain quick & efficient. Good place to go for a quick bite, once you actually get seated (during peak hours, expect to be put on the waiting list).
(3)
Jonathan L.

I've came here a couple of times and it was just mediocre. But the most recent time was pretty bad. The only good thing about our visit to Genki was that it was not really busy so we got to sit down (in a booth) right away. We we first sat down I noticed there was a fruit fly on our table (GROSS!!!) minus one star. When we got our water the hostess told us to remind the waitress our cups are water and not soda. I don't understand why we should have done that. Maybe they ran out of regular cups? When I grabbed a spicy tuna from the belt it looked like its been out for a while. The spicy tuna looked really pale (a off orange color) (minus another star). It also did not taste really good. Then we just ordered everything else off the menu that way everything would be fresh. Ordered a bunch of stuff with spicy tuna roll and natto roll being two of the items. Everything came out really quickly but it seemed like they didn't put a lot of effort making it especially the rolls. The seaweed broke into a million pieces when i tried to roll up the natto roll and so did my friend's spicy tuna roll. It made everything super messy (minus another star). Good thing the had a lot of napkins on each table so we didn't have to ask our waitress. Ward Genki really needs to improve on their quality of the food and sanitation. It wasn't so bad a couple of years ago when they first opened but everything has gone down ever since. They really need to step up their game if they want to attract customers. If you are planning to eat at Genki I would suggest to go to the Ala Moana one since the food is more fresh (because it's more busy)
(2)
Kim L.

The idea of this place is pretty cool with the conveyor belt flaunting goodies in your face as items fly by you at a fast pace. The funny thing is that you almost feel as if you are going to miss out if you don't grab it off the belt right away...I found myself grabbing way too many things! The service was lousy. I had never been to this type of place before and when the hostess sat us down, she did not explain anything to us. Since I was not sure how we would be charged for each item that we took, I had to ask the waitress at which point she explained that we would be charged by the color of the plates...oh, now that makes sense. I couldn't tell you the names of the items I had but let's just say I had at least 3 different types of rolls and a spicy ahi bowl. The food was OK but nothing to rave about. I have decided that I prefer to order my sushi fresh at the sushi bar and watch it be prepared. Although the conveyor belt is interesting, it is not the way I want to get my sushi again.
(2)
Shasta L.

I like that they serve hand rolls right off the conveyor belt. I didn't like that my shrimp tempura consisted of mushrooms, carrots, and broccoli with no shrimp to be found. Meeehhh, if I want quick, conveyor belt sushi, I know to just stay in Seattle next time.
(2)
Joannie T.

I see the chain everywhere on the island and it was my first time going into one. When my friend and I went there, it was around 8pm. There weren't a lot of choices of sushi on the conveyor belt. Service was ok, not great. OveralI, wasn't really pleased with my experience.
(3)
Mary M.

Place has alot of deep fried and bento boxes selection. Prices are very reasonable and if you have a chance they do have coupons available online or in newspapers. Dinner time usually has a wait about 10-15 mins. But overall a good place to have a quick or cheap bite.
(3)
Jannet L.

solid kaiten conveyor belt sushi. I like the instant gratification. Thought it was better that some kaiten sushi I've had in Japan because it was fresher fish and there were more poke type dishes and no raw horsemeat like there is in Japan. And boy are they on top of refilling your water - I think we got asked at least 10 times in the 1 hour we were there if we wanted more water or refills. Maybe that might be too much but it's better than desperately trying to wave someone down. Don't get the hot tea - there wasn't enough tea leaves and it just tasted like hot dish water.
(3)
Min K.

So I went here for dinner tonight, and it's was "A-ok". We got seated promptly, as not too many customers were there, and promptly gathered our food. Here's what we ordered: chicken karaage (cold), chawan mushi (yummy!), tuna sushi, and spicy ahi rolls. The sushi was good, but I give it three stars for lackluster service compared to Ala Moana and for the cold chicken karaage. Other than that, it was good. But, I suppose for being hidden at Ward, it's a hidden treasure since there's rarely a wait. So it's a tradeoff.
(3)
AsianRunningDiva S.

We came here awhile ago, and haven't been back since, so maybe things are better...but I thought I'd write this review to warn others. We ordered some things and took a few things that looked edible off the belt (which wasn't much). One way to tell if this is a fresh sushi place: if their uni is good....Genki's uni was NOT GOOD! It tasted really awful....that should have clued me in! After eating a not so great meal of cheap sushi, in the middle of the night, my stomach started to not feel good....luckily I didn't get sick, but I had these stomach pains all night and haven't stepped back into this place again! I am going to stay away from belt sushi from now on unless the plates are covered and sitting in a belt of ice to keep them fresh and cold! :)
(1)
Lauren W.

So, I am usually a huge Genki fan - and I probably would never turn down an offer to get me some Genki Spicy Tuna - but it was lacking this time round. The Spicy Tuna was cut into TINY morsels...tinier than normal. I think I'm just spoiled by the Spicy Hamachi I had a few weeks ago at Gaku. NO COMPARISON...but I still have the food memory on my palate. And then I have to make a comment about the lighting at the Ward location. Usually Genki has that bright, yellow, fluorescent-lit glow that makes the fish look SO yummy. The Ward spot must be conserving on energy because it was a little dim...nay, almost dark. All the dishes had a distinct gray tinge. This did not help the fact that the fish looked so dry after probably going around all afternoon. Props to the sushi chef, though, who was trying to dump stuff that looked too old. Anyway, we'll return, no doubt. Just remind me not to eat REAL sushi the day before.
(3)
Fedora A.

I come here every weekend and am constantly surprised how I can come here every weekend and be constantly surprised. About the awesome sushi. Because it's so popular, there will be naysayers up the wazoo (inferior to the posterior). Some people like to dissent from what everyone knows, because it makes them unique in a world full of mirrors. Others try to let Genki live up to the hype they've heard, and are disappointed when they don't walk out a newborn convert. I like Genki's...does that make me a pawn of the machine? Garlic chicken, spicy ahi bowls, onion salmon: 13 of the tastiest syllables in a long time. You don't have to wait to order food to eat: 11 syllables to get in and out with a full stomach in the smallest amount of time. Dozens of sushi: 5 syllables that will keep you coming back for more. What does thirteen, eleven, and five all add up to? 29 syllables that should have convinced you to come eat here. (yes, that last sentence was 29 syllables).
(5)
Alan N.

It's Just OK. Nothing special other than the novelty of the conveyor belt concept. Everything seemed fresh and tasted OK but I much prefer the premium version down the way at Masa's. Didn't care for the fried items and the spicy tuna was tasty. There wasn't much variety on the belt even though it was dinner time on a Saturday night. I think I'll stick to sushi bar sushi.
(3)
K K.

I love genki but was very unhappy with the service that I received
(1)
Mallory M.

As I walk into this place AGAIN I'm thinking why are we back here? This place sucks! Sure enough the menu changed AGAIN! Meaning price changes... all in all service sucks. There was about 4 workers in the front but only one really working. I could hear the music for the back of house in the front of house mixed with the front of house music! They don't have anything made for the belt either! I rather wait an hour at kuru kuru than ever come back here again! amen.
(1)
Andee L.

Sushi is one of my favorite foods. Coupled with great service eating sushi is an enjoyable and delectable experience. This was not the case the last two times I ate at this location. If it weren't for the company I was with and the fact that it is relatively inexpensive, I probably would only give it one star. The first unpleasant experience I discovered my miso soup bowl was peeling at the bottom - after I drank the whole thing of course. The waiter offered some excuses and then came to take the bowl and the plate - not charging me for it. Then while filling our water he made a comment about how it sucks to work with a hangover. Lovely. The second unpleasant experience the food was taking way too long and every time we asked the waitress it seemed as though she forgot - twice. Then she brought one too many plates of tempura and when we tried to tell her, again she gave us an irritated blank look and told us to keep it. I know some people would just be happy to get free food and be satisfied. For me, good food MUST be coupled with good service or it's just not worth it.
(2)
Chad S.

Terrible service and sushi wasn't very fresh!!! Very bad smell from kitchen! Will not be going there again
(1)
Christine E.

A friend recommended this sushi restaurant for its spicy tuna, and I'm glad I finally came here to try it out. Spicy tuna was delicious and it just melted in my mouth! They serve their food in small plates rather than in big entrees or bento boxes. So, you get to try a little bit of everything, if you'd like. I also ordered the rainbow roll, poke ahi tuna bowl and chicken karage. I picked up the chicken karage off the "conveyer belt" and it was cold, so order it from the menu if you can. As for the poke ahi tuna bowl, I ordered it from the menu, but the rice seemed kinda cold and stale. Fast, friendly service and clean. I'd come back just for the spicy tuna roll.
(3)
Christopher C.

Visit: 6/20/09 - Dinner. Had lots of sushi. The best item was the special Salamon Fry. It was really tasty and had a nice mayo sauce. Service was okay. Price is alright. If you eat the red and green plates, your tab should be lower. I will come back. This Genki has better selection on the turn about and the items are made better.
(4)
Jocelyn L.

"Great spicy ahi tolls and spicy scallop rolls to go!"
(3)
Diwata P.

Conveyor belt sushi place that didn't have a lot of sushi we wanted on the belt. We just ordered everything from the server since waiting for food to come out on the conveyor belt was taking forever. The sushi we did get was good, not amazingly good, but good.
(3)
kelly k.

10 minute wait, ordered our food, nothing came out for 20 minutes, no one came to check on us---conclusion: we left and went to shokudo. never again ala moana genki, never again.
(1)
Benhur B.

This is a perfect place to go if you need a quick hit for your sushi craving. Not to mention it's also pretty cheap. I would rate it a "4" if they were more consistent on they're serving portions and the way they make the sushi. The Ward Center location usually is the fastest to be seated at compared to the Ala Moana or Kapahulu locations. It's probably easier to find parking too. Don't expect extravagant designer sushi dishes. It's simple here. Straight to the point, basic sushi. They do have some fancy stuff though but, just not plated that way. Service is usually quick and decent. My favorite basics here are the Ahi Poke, Ebi Nigiri, Chicken Kara'age, Ebi Fried, Gyoza, Ikka Geso and Tako. For dessert try the Fish Waffle Ice Cream. (I forgot the name.). Enjoy!
(3)
Kelly T.

The 2-star rating is generous. Why? 1) Bad service...we waited almost 5 minutes to be seated. It wasn't busy, and 2 of the servers were busy talking to each other (about what they were going to do that night) on the side. 2) The sushi wasn't worth the price...which isn't saying much. I think I'll try another location next time.
(2)
Chels C.

Best Genki Sushi on the island. The best time to go is during lunch or their busy hours. This way, you'll get fresher sushi, when you go during the slow hours they don't put new sushi on the conveyor belt, the same ones rotate all the time. This Genki also puts out a variety of food selections, the other ones i've been to have too much of one type of sushi rotating. Still pretty pricy for plates, but Ward Center has the best Genki! Go here!
(4)
Christopher L.

cupcakes on the boat were cute but didnt eat one spam masubi was ok gyoza were ok larger fish egg sushi was good
(3)
Bryan E.

Horrible. Me and my gf went here at 8:15pm for our sushi fix. We got seated about 5 mins later at one of the booths. When we sat there were no small plates for the wasabi and very little thongs to choose from, plus they were cold n old. So anyways we waited for tha waiter to come and help us but that fkn queer ass douche bag didn't come. We waited, and waited, and waited! Then he finally came by us to fill a drink up and walked past us again. I woulda thought that a customer sitting with a menu right in front of him staring at tha waiter woulda got his attention but nope, he must of ha cock stuck in his brain/ass. So we ended up leaving 20 mins after sittin and waiting for that queer.
(1)
Koikoi L.

Little disappointed :( I guess I shouldn't compare here and Japan but, they had same plates keep coming around and they were all dried up worst part was food flies flying over my food :( I couldn't wait to come here and I never will again....
(1)
S J.

I had the worst Genki Sushi experience ever at Ward location. I've been eating at Genki Sushi for nearly 9 years, and this is the worst one I have ever seen. Granted, Genki is an affordable, casual dining, but still....it doesn't excuse for the horrid food they serve. I had a take out order and brought it home to be shocked. I ate a rather pricy (market price) ahi sashimi. The color of it was pale pink. Some of the edges had grey discoloration. This should've been thrown away, not even good enough to make ahi poke. Then the somen. It came with 3 tiny slices of cucumbers. Yes, 3. WTH? $2.20 for a mouth full of noodle, one shrimp, some seaweed size of a penny. This is not the way I remembered it. Then there was vegetable croquette. This used to have carrots, peas, and corn. That's why I used to give to my kids. I opened one and found 3 corn in total. That was it. Either Genki is changing their menu to cut every ingredient and raise prices, or this is the worst location ever. EVER. I had to throw out the ahi sashimi. I'm not even going to waste my time calling to complain or ask for my money back. I just want to warn you guys though. Please, please don't go there. I don't think their food is fresh, not to mention that they're skimming on ingredients.
(1)
Camy P.

Genki sushi! Maybe couple years ago i would have given them maybe a 3 1/2 stars! nowadays..... i think it's less than 2 but 2 will do it! I love sushi and all but.... Genki is just different~ the price isn't worth what you get! I'd rather pay more and get 10x better quality! sometimes when you are craving for sushi and all there isn't any other place closer! i'll go to genki and have a quick bite!
(2)
Mark P.

If you haven't been to conveyor belt sushi, the novelty wears off fast. Then all you're left with is the actual quality of the fish and food. Besides the limited selection, I was fighting an inner-battle between eating feeble fish or cold "hot food." Neither was stellar and the quality of the fish seemed to be whatever Todai refused to buy. After a few bites, I was seriously contemplating if we should go elsewhere.
(1)
Jane S.

If you're hungry for sushi but: 1. you don't want to wait at a sushi restaurant to be seated, 2. you don't want to wait at a sushi restaurant to be served, 3. you don't want to wait at a sushi restaurant for the roll to be made 4. you're willing to forgo good-quality sushi for quick instant gratification, genki is the place for you. There are a few items on the conveyor belt that are okay, at best, but they only thing they make that is DAMN GOOD, is their spicy tuna. This isn't a place you visit for good customer service, if any, and it's not a place you should go to with any expectations of a restaurant-like feel, but if you crave that spicy tuna roll, pop in there, grab some, down it with some hot tea, and then leave. It's quick-and-easy sushi yet not grocery-store sushi (the scariest kind, really). one tip: you can ALWAYS order off the menu (even if you already see it spinning on the belt) because then they make it fresh (there's no way to know how long that food has been spinning and unrefrigerated. NEVER go there right before closing (talk about trying to get rid of the sushi that's been sitting out all day), and keep it real: this is NOT a japanese restaurant with good quality sushi, it's the fast-food version of it.
(3)
stephen s.

I love Genki yet dont eat seafood, go figure. I dont know what it is. Every non seafood item I try, I love... The garlic chicken, hot dog roll, spam and tamago. Maybe its just the ala carte style, but I love Genki!
(4)
Christina K.

I'm not a typical Genki Sushi fan, but this one is pretty good sushi for a pretty good price. The quality is much better at Ward than the other locations that I've been to in the past. It has a bigger selection than the last time I've been to Genki, which is probably 3 years now, so they probably had time to change their menu. They have daily specials listed on a dry-erase board; some specials that I highly recommend include: 1) miso salmon 2) seafood spring rolls. I thought the edamame salad was interesting. It consisted of edamame with hijiki and sesame seeds. Tofu croquette was also very tasty. The salmon sashimi had really nice cuts on one occasion, not-so-nice, but still good cuts on other occasions. Friendly to non-sushi eaters. They serve things like mochiko chicken, somen salad, hot dog maki, croquette, ocean salad maki, etc.
(4)
Beau B.

Worst Genki ever. served old fish, in the morning when they first opened. Who Does that? ordered a spicy tuna bowl and a Poke bowl, when we got them they were almost the same color, cause the fish was old already like pinkish white. gross! never going there again.
(1)
Brandon L.

Very cheap and plentiful sushi. If you don't want to choose off the conveyor belt, they will make it especially for you in the back. Tuna Poke was great! I'd go back here again.
(4)
Jessie R.

Spicy tuna spicy tuna spicy tuna! You'd be crazy not to like it! Unless you're like my mom who won't eat her food unless it's fully cooked. The prices raised a little bit but not too much to scare customers away. I pretty much liked all of the spicy sushi. I specially liked how there were other options to choose from, like the somen salad, teriyaki chicken bowl, etc. When I went last, it seemed like everyone was getting my spicy tuna so I had to order from the waiter. It came out larger than the ones I saw on the conveyor belt thinger :D The mochi ice cream is awesome too, comes in second to Bubbies. I do question some of the less popular sushi that's been sitting on the belt for some time. I wonder if they just leave it on there until some poor sap picks it. For people on the go, there's always takeout. Genki knows business.
(5)
Lauren S.

I used to really love this place. Genki sushi used to be the place to get your sushi. I just recently re-visited after haven't been here in a while. I really love their spicy tuna, but when I ordered a serving of ahi, I lost my appetite. I am always eating sashimi and poke at home, and I know when my ahi is fresh! The color of the ahi was totally off. Like a deep, dark red. I took a bite, and I had the hardest time eating it. It had a weird flavor that I had never tasted before. Maybe I just got a bad batch? Regardless, I was so disappointed.
(2)
Noel dominador E.

Perfect place for sushi lovers!!! Depending what days though!!
(3)
Jean P.

This location was my favorite for a long time and then for the last 9 months or so has seem to gone downhill. I was there recently and they seem to be improving. I think it's just cyclical as the staff and cooks change and they've seem to gotten rid of some of the dead weight there. The service is better and the food looks better and fresher than it had in months past.
(4)
Rebecca A.

I'm a fan of the conveyor belts. The food was tasty too
(3)
Franklin W.

We're pleasantly surprised, during our first of many trips to Ala Moana Center of our Hawaii vacation, to find a Genki in Honolulu. Prices are reasonable. Decent choices of sushi. The place is pretty cramped because of the small floor area.
(3)
Monica L.

I normally like Genki but I will give the Ward location 2 stars because 1) Service wasn't great (Our waitress was so forgetful, we ended up asking someone else for water and tea twice...and when she found out we asked someone else, she made like she meant to bring us our stuff "all at once" but in fact, she either forgot or was disorganized.. we waited about 5 minutes for water before we got anything and it wasn't even that busy) 2) Tiny portions (It was probably due to one sushimaker..but the topping on the nigiri was FLAT.. normally, they overflow the topping on the nigiri to make it look appetizing and generous...just not this time!) **More better go Kuru Kuru in Pearl Kai**
(2)
Tara C.

I guess my fond memories of Genki Sushi were a little too generous. I first tried Genki Sushi on another trip to Oahu, back in 2005. I guess I was too excited by the novelty of the conveyor belt and I was less experienced in the high-quality sushi I am now accustomed to. This time around, it was fun and I definitely ate a lot, but I can now see the rather average to mediocre quality of most of the items. The rice was not cooked properly in a couple rolls. The fish was fresh enough, although there wasn't a lot of it per roll. I liked the chawan mushi though (savory egg custard with veggies and seafood in it). I didn't even bother trying the tempura when I saw it was the cheap batter kind- you know what I mean. I was pretty disappointed, since I liked the place so much the last time and I even have a Genki Sushi antenna ball! But oh well, it was still tasty enough. If you just want simple sushi and are not too discerning about quality and freshness, Genki is a fun and satisfying place to stop by.
(3)
Tolkien L.

Very fun place to go with other who either can't differentiate between good and great sushi or have no idea what sushi is supposed to be like (first-timers). It's very inexpensive place to get your Spicy Ahi or Karaage Chicken fix. The one in Kapahulu get very busy so get there early (before 5:30pm), um and the wait help are fairly cute too. I always get a natto maki or two, I know what you're saying...either what is that? or that's sick..you eat that crap?
(4)
T. L.

Service is slow! This is a so-so sushi joint chain. Some fish look like it's been going round and round for half the day, but that's come to be expected at conveyor belt sushi. We always place special orders for chicken karaage and must wait over thirty minutes for it to arrive. By that time, my husband is mad and wants to leave. It happens time after time, so we know it isn't just one bad day. Their regular sushi arrives a bit faster but the wait time is longer than it should be for fast food sushi. Kuru Kuru sushi is the way to go.
(2)
Peter T.

The service is okay but the thing that bugs me about this Genki Sushi location is the sushi is old. The fish has changed it color. When I order a Ahi Poke sushi... the ahi looks like it was a day old.
(2)
Jay P.

The thing I hate about Genki Sushi is that the sushi is not made by hand, the rice is processed and shaped by a machine and the sushi-makers pick that up and put whatever fish or spread on top the rice and wrap a stale strip of nori around it. Honestly, I could probably make it myself if I wanted to. But what I like about Genki Sushi are the prices for some of the lower-priced dishes. I can fill myself up pretty easily for under $10. But if I want to indulge in some of the tastier dishes, I must be prepared to spend at least $20 for myself alone. Honestly, I'd rather go to an authentic sushi place instead and pay more money. The pricier sushi plates here are not even that good. I ordered a Uni (sea urchin) sushi because Uni is one of my favorites but the coloring on the Uni was discolored and I could tell it was low-quality stuff. Definitely not worth it. If you can't tell the difference between real sushi and this crap, this is the place for you.
(3)
Fran F.

It is a shame that this location is the closest to home for me. 9 out of 10 times we have come here the service to HORRIBLE!!!! You have to ask multiple times for your drinks or to order, and thats after staring down your server to get their attention, or flagging down a server on the other side of the rest. You may or may not get asked mid-meal how you are doing but dont hold your breath on that one. There are a few good workers but they dont make up for the rest of them sadly.
(1)
Cynthia A.

Got the usual pretty decent but not great food and service at this Ward location of Genki. EXCEPT, I was super pissed off that my order of avocado maki had barely any avo in it; it was like a SHARD of avocado. PLUS that shard was frozen. Thanks a freaking lot. I should have sent it back, but didn't want to create drama.
(2)
Jaynie K.

Genki Sushi is a chain, I figured that they'd be fairly consistent with product, but boy was I wrong! I have one word to say. SALTY! Woah! I'm a fan of the locations in Kapahulu and Pearl City, but geez, I think Ward is overdoing the salt in a big way. Yowza!
(2)
Mary c.

Very regular kind of sushi not good not bad; the only interesting part of this is the conveyor belt. For a booth we waited 15 min; should have just go in front of the bar so everyone could see the plates rolling by. Average person gets about maybe 5-6 plates which comes out to say $15 per person. Not bad as you can pick and choose versus getting a bento, but really you can go to a much nicer restaurant with tastier picks. scallop mayo has lots of mayo with pieces like mini marshmallows. Natto was tasty Ahi Poke not bad packed with lots of fish on top Spicy tuna could have been spicier, but that's just a personal preference Garlic Ahi is my favorite nice and smoked taste spicey tuna roll was crunchy pretty good If you want to get sushi, there are PLENTY of other places to go. If you just want to try out a conveyor belt sushi restaurant though, this is the place to go.
(2)
Shirley Mina Y.

Today was the last day to redeem the free green plate coupons from Teacher Institute Day. The hostess let me redeem all four all at once and let me take them out. Being that I lost an entire day of wages yesterday, I totally appreciated this. I got two California rolls and two vegetarian rolls = free lunch.
(5)
Jeff I.

Genki is Genki. No big deal, but I have a friend who loves the place and would go to any of them. This one was better than other because of it's cleanliness and size. It's actually a lot bigger than it looks from the out side. A lot more seats than you would think. But hey, gotta find something different from all the other Genki's.
(3)
jennie t.

Sushi on a conveyor belt?! how cool is that!!!??? The sushi itself was okay....everything there was fresh but i was disappointed there weren't that many choices.... the same dishes were just revolving around and around....even tho the sushi chefs made new ones, they would put the same kind on the conveyor belt. This was a fun experience, but later on watching sushi passing by every second kind of got me dizzy.... come here for the experience of sushi on a conveyor belt for the first time!... for better quality sushi...i'll just find another spot instead! sorry Genki! (dont worry you'll always attract easily amused people like me)
(3)
B D.

This was my first experience with a rotary sushi joint and I was very pleased with my meal. Everything that we ordered was amazing. The salmon sashimi was quite delicious and although we saw many items on the belt, we ordered most from our waitress so it was fresh. The tiramisu dessert was AMAZING! The perfect end to a delicious meal.
(4)
Jae P.

My girlfriend loves Genki sushi...I've got my own infatuation with the place, but it has less to do with food, than the crazy looking logo. I mean, genki means "well" in Japanese (I think), yet their mascot is the angriest looking face I've ever seen. Is he angry because the place is so packed during meal times? Is it because I'm not ordering the sushi I should be? Or is it because he's not able to eat the sushi that I and other patrons are hungrily stuffing into our maws? Its a question we may never know the answer to... Anyways, my girlfriend and I have frequented Genki on a number of occasions and at a number of their locations. We went there at about 9 pm a couple of nights ago in the hopes of getting something to eat after work. What we saw caused us to cringe to the point where we kind of looked like the Genki mascot. There weren't many people around at the time we went. We were seated at a booth, whereupon we (me more than her) hungrily gazed upon the conveyor belt of sushi...and were shocked and amused by what we found. Coming closer to us was a very yellow and old looking piece of their Scallop Mayo sushi. Followed by another. Then another. And then some Maguro (Tuna) which looked so old, that it resembled beef jerkey more than sushi. There were a number of pieces like this, all sadly traveling around and around on that conveyor belt. Like dejected lovers, they repeatedly came around, longingly looking at the few customers that remained. Ultimately, they continued their lonely sad journey around...we amused ourselves by seeing if any of these rather odd pieces disappeared (to be possibly consumed by one of the other patrons around). Not surprisingly, the same pieces continued their perpetual journey of shame. Granted we came late enough that there would be a possibility of such pieces being present. But I would think that the staff would remove them so as to avoid embarrassment. Maybe that's why the Genki mascot has such an angry face... We ordered our pieces from the waitress rather than take a chance on that conveyor belt. The pieces we got looked relatively fresh, and tasted okay. I have no complaints usually at Genki...I understand that the sushi here is "fast food" sushi and its not going to be like Nobu's or another five star restaurant. If you come here for the fun of getting your sushi off a conveyor belt, and aren't expecting the most exquisite cuts of fish, then you're in luck. I would recommend you eat at Genki...before 9 pm.
(3)
Gina C.

I always have a good time when I go to Genki Sushi. It's not the best sushi in the world, but for the price it's totally worthwhile. I love the act of grabbing food as it travels by me. Stacking the dishes afterward to calculate price and seeing the tower of plates that held the food I just consumed is also oddly gratifying. If you want fried food, or something special, you're better off ordering it. The selection varies, so some days you'll see 20,000 spicy ahi dishes with nary a california roll in sight, while on another day you may see the exact opposite. I will often order one thing that I really want (like a rainbow roll - yum), and then leave the rest to fate and the conveyor belt's offerings.
(3)
Kim F.

Went there the other day with two friends. We had spicy tuna, garlic salmon and garlic ahi sushi. It was really good. My friends love the tempura sushi. I loved the little sushi making machine.
(3)
Kari C.

This place was overall okay. The food was average, not the best, but not the worst. The staff were friendly, but the service was a little slow. I like the conveyor belt idea, but I do wonder how long some of the dishes have been there...
(3)
Norm G.

The family and I were recently walking through Ward Center and we were starting to get hunger pangs, so we walked into Genki Sushi. It was early, I think about 11:15, so there weren't hoards of people inside, which made it pleasant. This turned out to be a great place to bring the kids, since they get to pick out what they want. However, I did not let them sit by the conveyor belt, otherwise who knows what manner of mischief the little miscreants might have perpetrated. There were the typical sushi dishes, but you can also get a mini somen salad (my homemade one is better, all modesty aside), green salad, plate of edamame, and some type of vegetarian katsu that was really tasty. If you haven't been to one of these before, different color plates are differently priced, so pay attention; it can add up fast! My favorite was the spicy ahi sushi, and it was reasonable. I was not brave enough to try the cheapest sushi, which had corn on top. This was probably the best Genki Sushi I've been to, and the servers were friendly, too.
(4)
Michelle L.

i LOVE genki sushi. im not a huge fan of the new ward location though. i feel uncomfortable to be serviced by people younger than i am, and i am still considered a baby in most people's eyes! because of that, service isn't the best there. my friends and i ordered chawan mushi and it didn't come for about 15 minutes. im pretty sure those things are pre-made and my friends that ordered a bunch of other things got theirs before my chawan mushi! because i love the sushi there, i give it a 3 stars. higher ratings for the kapolei location since its the best one i've been to :)
(3)
Emi J.

For some reason this location seems to be the most inconsistent when it comes to portion size and quality. Even though the wait at this Genki is shorter than the other locations I would rather go to Kapahulu or Ala Moana. Most of the servers are really helpful and friendly except ONE.
(2)
Suzanne A.

From my experience, a meal for two always comes around twenty two bucks and I'm still not full. Also, the sushi does not seem as fresh as i wish it could.
(3)
James S.

this is my girlfriends favorite joint in honolulu. the spicy tuna & garlic salmon alone have me wanting to go back to hawaii. the steamed egg is delicious too. in my short 5 day stay we couldn't help but eat here twice! it'll always be a garentee stop when we come back. tip: order from the waitress she'll give you plates that are made just for you instead of having to question the length of time the plate has
(4)
Joey I.

This is the place to go for fast sushi. Service is pretty much the same wherever you go, but if you're hungry you can eat right away. I always order from the waiter no matter what. The only thing I take off the belt is the wasabi. =) The taste of the spicy tuna varies a little by store and by day but in general is always good.
(3)
Ha N.

I have a love hate relationship with this place. After first being introduced to it, I loveeeeed the spicy tuna. Who wouldn't love a mound of spicy tuna over a nori wrapped rice mound? I know I don't! anymore.. lol. After a 2-3 year hiatus filled with imanas and cali rocknsushi, I fell back in love with this place. Garlic salmon is a must.. I never ever tried it before and when my BF recommended it, I loved it. It's hard for me to love something with choke mayo, but it hits the spot without greasing up your tongue.. That's it though. I want nothing else. Maybe the chicken karaage.. :D They do takeout and honor mall emp disc too ;]
(4)
Ashley N.

I have been coming to Genki since they first opened their Kapahulu location. Over the years, Genki has changed a lot, including altering their menu and adding several different locations (including one at Ala Moana and this one at Ward). I love having a Genki Sushi so close to the movie theaters, since it's a quick place to grab a bite before a movie. Also, since my family and I go to this restaurant pretty regularly, the staff has gotten to know our faces. The entire staff and manager are all especially nice, compared to the team at the other locations. However, despite the great service, this Genki does have the worst quality of all the locations. I have had to send back several plates of sushi for having a sour taste or smelling rancid... Genki Sushi as a whole doesn't have the best sushi on the island, but it is adequate for those in the mood. If you're heading here, I would recommend ordering your sushi directly from your waitress to ensure the freshest possible plate or at least smelling your food before eating it.
(3)
Michael C.

I ventured to this genki sushi again for lunch, and this time we didn't have to wait at all for seats, which I thought was a surprise since we got there at 1215pm. I thought the service was great this time around, but I don't know if that's because the place wasn't packed like the last time we were there and the service was better since there was less people. I still have to keep it 3 stars because we had to wait a while before we could flag someone over for the check.
(3)
Samantha G.

Yes, I'm aware that this is not "quality" sushi. If you're hungry and you want your food right away, go here. I've only had genki sushi in Seattle but it's interesting how different that one and the one here are. To be honest, I prefer the Genki at this location because it seems more laid back AND the sushi is waaaay better than the Seattle branch. The two things I couldn't get enough of (other than salmon sashimi) are their Ahi poke and the garlic seared salmon.
(4)
Trish P.

getting better..... visiting here another time, it seems as though they're stepping up their game at this location. again, it was not super busy (as is the case with other Genki Sushis around the island), so i was again hesitant going in..... this time around, the fish looked better - not the abysmal mess it was before, and when we ordered hot things off the menu, they actually came out hot - amazing! they also have several new things on the menu (see pictures) that you should try - spicy tofu (in a bowl), the "Genki Burger" which has spam, spicy tuna, and some other things between rice and nori, and others..... the servers were nice too :) way to redeem yourself Genki Ward.... dont screw it up
(3)
Cherish K.

Ate here tonight for dinner. As we walked into the restaurant we were not greeted by any server, host, or management. After two minutes of waiting, we told to sit in a booth that followed a couple and there child. The hostess told us " you can have one of the booths, whichever one they dont sit in". We were not walked to our table, she pointed to the the couple walking I front of us, as if we were supposed to follow them. It took 10 minutes to be asked what type of beverages we wanted to order. After the beverages were brought to us, it took another 10 minutes for the server to ask us if we were ready to order. She took our order, and didnt come back to check on us. The spicy tempura roll tasted like mushy rice, the Ika Combo was BURNT! like CRISPY BURNT. 20 minutes later, another girl comes and gives us our bill. This place needs training! I usually love and enjoy Genki Sushi on the regular but this experience has changed my opinion about them. I could have gone to Kuru Kuru and gotten customer service, and great food for not to big of a difference in pricing.
(2)
May C.

What happened to this Genki Sushi!? Hubby and I used to come straight to here from the airport whenever we are in town, it's been 5 years but the food is horrible now! The nigiri sushi that's been circling around for a long time and dried up gets flipped over on the rice then torched and drenched with sauce and put back on the track as a new dish, yuck! The chawan mushi used to have more stuff inside and very flavorful but now it is pretty flavorless...
(2)
Manda S.

I really don't like writing 1-star reviews but here goes. :( I'm sure the hostess was a super nice girl but this was the worst Genki I've ever been too! The service was horrible. We waited around for over 20 minutes for the food we ordered but it never came so we just paid and left. And I mean I know Genki is Genki but still, the sushi wasn't even that good. :*( If I'm ever in another Genki mood, I unfortunately won't be coming back here.
(1)
Kit W.

When my friends and I are at the mall and craving cheap and fast sushi, Genki is our shop. Fish here is not the freshest but it's decent. If you don't see something you like on the conveyor belt, you can order off their menu (highly recommended since then you get fresher items). Service here is usually good. Since this is at the mall, it sometimes gets very busy at lunch hour so being there right as they open would eliminate the waiting.
(3)
Wayne S.

It's been so very long since I have been to a Genki restaurant and we wouldn't have come here if it wasn't for desperation. Our 1st thru 20th choices to eat at tonight was either too busy and or traffic was really bad so we shrugged our shoulders and ended up here. Store is bright, clean and cool. The yellow shirted employees were quick and pretty attentive and that's as far as the good goes. All the food on the line looked VERY tired and grossly unappetizing and did NOT pass the eyeball test. We smartly ordered food to get it made fresh. One of the dishes that we ordered was hamachi...... Boy talk about BAD! It looked like the piece of fish was in rigor mortis. The fish piece was stiff and the color was really weird. As we were eating the manager in black goes table to table asking if she can take away the ginger dish. STRANGE. She came to where we were sitting at the counter to ask if she can take our ginger away. We stopped eating because we were just disgusted as we were waiting for someone to count our plates the black shirted manager comes by and Asks if everything was ok. Ok you asked......... I asked her if here was a quota or something as to why you took away the ginger while people were still seated and eating like the restaurant was closing. She said, "oh because it's kinda slow". Ok but why we are still eating. She said, "good question". HUH SERIOUSLY? Why don't you just take away the ginger from the spaces that weren't filled with people! She said, "that's a good idea, we should start doing that instead.". No shit Sherlock! I understand you can't pay for kapalama canal talapia and expect to get hamachi, but how's about at least run an establishment that produces edible food and uses common sense. Too much to ask? The decent service gets over shadowed by the poor management and crappy food. This is a place for high school kids who has no idea what sushi is supposed to be like. NEVER AGAIN
(1)
Ashley Y.

Service sucks at this location! No wonder they only offered the $15 for $30 coupon at this location and Kapahulu as well. The place wasn't even busy and I get way better service at other Genki's location that is way busier than this location. Upon entering not one worker welcomed us like they usually do at other Genki locations. Not no "irasshaimase" or anything, just stares. After being seated it took the waiter forever to come and take our order cause all the food on conveyer belt looked old, as like it has been sitting there since this morning. But overall like always at Genki's their food was good.
(1)
John K.

We had a good server but our sushi order took 20 minutes. When we asked for the rest of our order to be boxed for take out since it was taking so long, instead of them bringing it to us, it was taken to the front while we waited at our table for 20 minutes for the food to come. As we checked out, we ordered red velvet cupcakes from the fridge to take with us. When we finally ate them they tasted stale and had a fishy taste to it probably because it was in the same fridge as the sushi. When we called back to speak with the manager who is a old goofy looking guy named Cyrus he rudely told us "what do you want me to do about it"? Would rate at 0 stars if possible. NEVER EATING AT WARD GENKI AGAIN!!
(1)
Summer N.

Couldn't decide between sandwiches or sushi this weekend and made the unfortunate choice of selecting the Ward Center Genki for lunch. I don't know if it was prescription glasses, but the nigiri floating across the conveyer belt seemed to have shrunken to doll-sized proportions, topped with paper-thin slices of fish. We ended up ordering our nigiri off the menu, and the portion sizes seemed to be somewhat larger than their conveyer belt counterparts. I was hungry and somewhat appeased until the roof of my mouth was assaulted by a BONE in my fresh salmon nigiri. When we told the server, he downgraded the salmon from a red plate to a green plate price, which was pretty nice, I suppose. I have to agree with other Yelp reviewers that this Genki is probably one of the worst in the island and a bad representation of the Genki Sushi chain. I left the restaurant still somewhat hungry and wishing I had chosen sandwiches for lunch instead.
(2)
Regina F.

We like Genki Sushi. We patronize Genki Sushi regularly. We will continue to eat at Genki Sushi, just NOT this one (or Kapahulu). Mainland visitors see our social media posts & photos and like to add a visit to Genki to their "Things To Do on O'ahu" list. We are not sushi aficionados. We know this is not high-end, top-of-the-line sushi, but it suits us just fine and we enjoy it. On Wednesday, 05/22/13 @ 7:30p, we had a party of eight. Our experience: Pluses: + Staff was busy, but always friendly. Minuses: - No hot tea offered or served. No water offered or served until we asked. - Long waits for ordered sushi. - Ika rings were overcooked; burned. Our server agreed and asked, "Well, do you want one less cooked?" Less cooked? The food was burned! - After a long wait, the assorted tempura plate arrived cold and soggy. The manager also agreed after I QUIETLY asked her to touch it. She offered to get another order. There was no rush or importance placed on this re-do. Our entire party finished their food and the new order never came out. - We had to hail down our service person each time for water or additional orders. - After two service issues, there was still no "checking back" on our party. It's hard to ignore a party of 8 sitting RIGHT NEXT TO the servers' station. - We've experienced less than good service here before, but just chalked it up to being unusual occurrences. I believe we're done here.
(2)
Kamaka K.

Never a disappointment... Had a craving after work for the spicy ahi won ton and well I fulfilled that craving... Took my dad for an early fathers day dinner... Took him once before and, well let's just say he's not one for quality but more quantity... lol Put our names on the list (cause there was a line) and it took maybe about 15 minutes and we got a booth... After sitting down, the waiter right away asked for our drink order and if we wanted anything from the menu... Ordered my spicy won ton and off she went... Mean while 3 plates of won ton passed by me and they were fresh (since it was slam packed) and I seen people eating them... I just pulled 2 off and ate that before my fresh one from the kitchen came out... In the end, my bill came out to $62 and some odd cents for 2 and to much of my dads surprise, he was stuffed to the near point of nak-ing out... The service there is overly exceptional (since I'm almost a regular) and the food is on point... Genki's Ward, you have outdone yourself... I WILL BE BACK!!!
(5)
Chris N.

Genki does for Kaiten sushi what McDonald's did for fast food: set a standard. It may not hold up to its native Japanese counterparts, but as a local eatery on Oahu it serves up tasty sushi at decent prices. It includes all the classics, from hamachi, kobocha tempura, and inari, to the lesser known items like the spicy ahi inari. Price ranges from around $2-$6 per dish, each assigned a particular color so you can keep good track of how much you're spending. The facility is kept fairly clean, waiter/waitress service is available and prompt when waved down, and each table is kept stocked with everything you need to enjoy sushi: chopsticks, napkins, shoyu, dish, and ginger. The conveyor belt runs at the perfect pace, fast enough for comfortable perusing but slow enough to collect your desired items. I can't say that the circling sushi will always be fresh, but this can be remedied by placing a personal order with a waitress/waiter. My favorites: spicy ahi bowl, spicy ahi inari, gyoza, garlic chicken. The stuffed mushrooms are pricey, but add a richer element to your palate. I've never had a cupcake or melon drink, but it is interesting to see them rotating with all the other sushi. The primary attraction for me at Genki's is speed. When I want to eat and pay within 10-15 minutes, Genki's delivers where most of all other restaurants fall short.
(4)
Michael M.

This review is for honesty of the staff at Genki Sushi Ward. My wife left her I-pod in the booth when we were having dinner. One of the staff found it and kept it safe until we could get it the next day. I know that seems like a small thing, but it speaks volumes on how staff care for food preparation and service. We'll be back! Next time we will leave the I-pod at home :)
(5)
Hanna C.

My friend and I had a craving for some sushi before our movie started. We went here around 12:45. Surprisingly there were a lot of seats open. We were seated right away. Our server was awesome! We both liked her vibe. Easy going and on it! Our hot tea was always refilled and we never had to wait around for her to take our orders. Must try: garlic ebi, spicy tuna, eggplant fry, ika karagge. yum! We had our movie ticket stubs. For every $10 you get a green plate off. We had 2 plates taken off our bill! AWESOME. ^^ So much parking in the Ward area. Park anywhere and walk over. It's located near Famous Footwear, Mocha Java, etc.
(4)
Kevin P.

Ok, I've been always coming to the ward genkis because of their room, sushi, and service. But now, I've been pissed at the service. They're super slow, and keep in mind this is on a Friday about two hours til closing. My orders were not made on time, and after I found out that they ran out of some of my orders. I mean why would you keep a customer waiting and wondering where their order is. You should tell them ASAP that their orders have ran out. I was really disappointed with the customer service I've experienced and I Just want to give everyone a heads up. SERVICE SUCKS! No one checks up one you anymore. I am super disappointed. Hopefully they step it up!
(2)
Kathryn M.

H-O-R-R-I-B-L-E!!!!! This wasn't my first time coming here, but it sure was the WORST experience I've ever had. Came here straight from work on a weekday so the wait wasn't that long. We were seated about 5-10 minutes after arriving. Ordered Spicy Ahi and Ebi tempura (My two fave). The spicy ahi wasn't the best I've had, it didn't have much taste to it. It lacked Sriracha sauce (hot chili sauce). The lady working at the sushi counter must have been new because I've came here many times but it didn't suck like that. My ebi tempura was DISGUSTING!!! Figured I'd order it so it's nice and fresh, it was fresh alright since when I took a bite of it the shrimp was still grey in color.. I brought it up to my servers attention and he immediately took it to the kitchen. You would assume that they would give you another plate of ebi tempura but NOO I waited and waited for nothing! The salmon bone was also a disappointment, it was too salty! Another thing that annoyed me that night was the person sitting next to me. Sitting at the counter sucks because your basically sitting elbow to elbow with your neighbor. This rude girl kept bumping into me and didn't even apologize (how annoying is that). Left this place disappointed and hungry, will never come here again...What a waste of my MONEY and TIME!
(1)
Glenn L.

Okay - this place is cheap. Did I mention it was cheap? The food is okay but it does not break the bank. The quality is just okay. Don't expect top quality fish but some of the rolls were interesting. For the novice, this may be a good way to try out different things. Otherwise, I can't imagine going because you just love sushi unless you are incredibly cheap (like me).
(2)
Tiana L.

This is THE WORST Genki on the island! I am giving them 2 stars instead of one because they didn't give us any hassle when I brought in my own dessert for my friend's birthday. I don't think I was supposed to, but they let us still have it. I say it's the worst Genki on the island because the service is really bad. We had to always ask for more water, tea, and to order things. (perhaps this is why they didn't say anything about the dessert - they never payed any attention to our booth). The place just seems dirty. They need to really make this place better, especially for it being in Ward - you would think it would be one of the nicer Genki's.
(2)
Adam K.

Rotating sushi track going around and round? Sweet! You can pick Small amounts of sushi to eat as you like. They also have a regular menu but my daughter loved picking up the small portions of sushi off the rotating track as they came around. we got stuffed in here and we got so many different dishes I cannot even remember them all some that stick out are: Tempura green bean sushi - mmmmm the mayo was a bit much tho. Ahi tuna - not fresh, smelled fishy Tamago - pretty standard. Salmon roe - didn't try it but my daughter ate it all up. Overall this was a good choice. Def get a lot of bang for your buck. & the rotating small portions of sushi are great so u can get a lot of different sushi for cheap!
(4)
Kallen A.

Genki Sushi... There's not much to say about this place. Same as always. I don't dare take anything off the belt, so I always order. Not one of my favorite places to go, price is a bit high considering the quality.
(2)
Anna C.

After the movies my cousin, our auntie and I went to Genki Sushi to get our free green plate by showing our movie ticket stubs. But we didn't want to be cheap so we stayed for dinner. I snatched the vegetable croquette from the conveyor belt first, my favorite, while I waited for my other orders. Then I picked my free green plate. I choose the crab mayo sushi. I had no idea it was spicy, I have the most sensitive taste buds, but it was SO good. Next I got my dragon roll I always get this at sushi places. I love the ones I ordered from Ala Moana's Genki Sushi but this one at Ward needs work and it's spicy not like the one at Ala Moana. I was disappointed. Lastly, my teriyaki chicken bowl came out hot and steamy from the kitchen. The rice was mushy like mochi, how I liked it. The customer service was fine. However, I didn't like how they kept glancing at our table, and everyone else too. I'm sure they just wanted to make sure we were fine but it was a little creepy. I much rather go the Ala Moana's Genki sushi but I don't mind coming here again after the movies to get that complimentary green plate.
(3)
Teri T.

[07.12.10] Great customer service, however sushi was way below average. I kept trying other dishes hoping that it was going to get better, but it never did. Every dish I ate was worse than the last. This is a bold statement...but I've never had sushi this terrible. Nothing worse than eating unsatisfying food on vacation :(
(2)
Cher P.

Like i said our server this time was attentive: But here is some constructive criticism: salmon sashimi-are u kidding me . The slicing was AWFUL, served the wrong part of salmon for sashimi. The veins were allover. I know its cheap but come on. Salmon nigiri were loaded with onion topping...it suppose to be decoration (garnish) not onion lunch. And spicy tuna donburi omgoodness they stuck 3nigiri in the bowl and put slab of spicy tuna...such a turn off. Then the miso soup was just water wakame and taste of ...... I dunno nothing? There genki sushi i wanted to still like u but i found somewhere else that can replace u guys easily so wake up!!!! Of i love kabocha tempura , but this time it was swimming in oil. Stay focus genki sushi you guys getting way ahead of yourself. Keep it real. Stop opening so many genkis. You guys are losing quality control and customer service.
(2)
John B.

went here last Friday with my wife after work. i don't normally get the black and the grey plates. mostly just stick to the yellow, green, & red. spent a little over $30 this last trip on the two of us. mostly on me LOL. on the plus side, my soda/raspberry iced tea was only $2. pretty damn good for a restaurant that gives free refills.
(4)
Tellia W.

They call this sushi?! It really has gone down the tubes over the years. I used to go here frequently, but have lately been very disappointed with their quality of food and service. The fish seems more like old rubber on rice. Yuck. Not worth paying for. If you want sushi, don't go here. If you dried out hotdogs on rice, this is your place. I won't be returning.
(1)
Dale C.

Seriously disappointed at this location. We had to wait over 30 minutes to get our first sushi order on the table. Plus, we had to ask several times for a plastic fork for our kid. The sushi going around the belt looked very dry and old. Service was just horrid. It's amazing that this location is still in business. Looking around, we noticed that several other customers ate and exited the restaurant since they were waiting for their food too. Another family, their kid was getting so restless, they had to pack up their stuff and leave in search of food. Another couple, they just ate a bit and left. They came in after us and left before us. Several times our wait help forgot about our order, or just got it completely wrong. The person making the sushi, must have been really getting paid by the hour, since he was making sushi so slow, I think the sushi must have spoiled by the time that it hit the belt or our table since it was extremely slow. Okay, so assuming he was a new employee, and required some extra time to make sushi. That's fine, but 30+ minutes to make 2 orders of ahi poke? We were surprised that when this location first opened, we could have ranked this place to be one of the top Genki Sushi's on the island, so that's why we decided to try it again. We were extremely (is there a stronger word than extreme?) disappointed at the service, the food quality and the overall atmosphere of this location. It really felt as if they are barely surviving by a shoe string. Do yourself a big favor. Save your time and your money and visit another location.
(1)
mf l.

If you're REALLY craving sushi and absolutely cannot stand to wait, then you can come here for mediocre...to actually bad sushi. The spicy ahi was left on the conveyor belt so long, the mayo had turned clear and was congealing. The chicken karage and other fried items were the better part of the meal, but still not the best I've had. The rest was kind of a blur of "meh, I've had better" to "eww I don't want to finish that" reactions. Also, it seems this place loves to add choke mayo to everything, such as the mushroom dish we had. Who puts a tablespoon of mayo in ONE mushroom?! Unfortunately, will not come here again.
(2)
Wade U.

After sending back a spicy tuna roll filled with sinew...the waitress brought back an empty plate so we'd still have to pay...then we put in an order for a couple more things and waited, and waited, we flagged her down and she said " I'm off the clock" WTF
(1)
Peter C.

COCKROACHES!!!!! Wife grabbed a plate off the conveyor and when she went to pick up the sushi, a cockroach ran off the plate! Sick. We left immediately and they had the nerve to take our money for what we ate.
(1)
Liz T.

Good service can't save the horrible sushi. The fish is dry. The nori is soggy. Everything is smothered in mayo or eel sauce. I'm convinced Genki only exists for the teenybooper crowd that have yet to discover the glory that is fresh sushi.
(1)
Kayla A.

I'm not too particular as to where I get sushi. I'm good with Foodland & Safeway sushi, so Genki is always good for me. Its on the cheaper side and its fast. HOWEVER, this location has got to be the worst Genki's I have visited. At first, I was very open-minded about this location, it was nice and looked very clean. My very first time visiting, we had poor service, waited a good half an hour for food that we ordered, never got our water refilled, they didn't have any mini plates left for our shoyu, and it took them another 20 minutes or so to get our checks. On top of that it wasn't busy. That was that.... I figured okay they're understaffed, that's understandable, so I wanted to go back to compare. My most recent visit, was equally horrible, and this was probably 3-4 months after I visited last. It took a good half an hour to get food that we ordered, & the food we ordered was just sitting on the counter, but no one would pick it up. We had to ask a couple of times to get our water glasses refilled. The food on the conveyor belt was horrible, it was not presentable at all. There was even an order of ebi fry on the belt w/o the plate!! There were also a few flies flying around the restaurant. I am very disappointed in this location. I gave them the one star for it being in a convenient location and there is ample amount of parking. Service is bad, food gets bad, & flies are flying around! I would recommend going to another Genki location or even just go to Kuru Kuru Sushi, it's worth the wait.
(1)
Rogie R.

Bad service. It takes them about 20minutes to make our food. spend $40, not counting the other foods that we order and waited for a long time. (Food was not fresh either). (Note: This was the only "Genki Sushi" that i had a problem with a service). Restaurant wasn't busy. So there's no excuses to any delayed service. Overall, it was a waste of money and time. I recommend to go somewhere else.
(1)
Shanley R.

Great service, the waitress came around often to see if we needed anything and to refill our water/tea. The spicy tuna was good as usual!
(4)
Jonn D.

Rating: 2/5 Date(s) visited: 11/06/2010 Food: 2/5 Service: 2/5 Atmosphere: 4/5 Price: 3/5 Parking: 2/5 This is the place to take kids when they want sushi. I prefer quality, rather than a conveyor belt carrying plates of sushi and other foods. With that being said, do you want the entire restaurant to attempt to pick something then place it back with their dirty damn hands? It's a somewhat good idea. When we arrived, we had to wait for a booth, because some employees decided to take their break in the restaurant dining area, rather than seating a paying customer that's supporting their very lively hood. Is this their company's standard practice, to use dining area for their breaks? WTF?! What this comes down to is restaurant management. Food: I've had way better. Service: Although they kept checking to see if we had or needed water, what they need to do is to make sure their customer's receive what they order. I had to remind them 3 times that I did not receive 2 different orders. Atmosphere: The restaurant is well lit and modern, but that still doesn't change the food quality. I don't see how the ambiance will affect the actual taste of the food. Price: Good, I guess...for this type of sushi. Parking: Mall parking at Ward Center is a "Bitch."
(2)
Amanda U.

So it started when we came in and was asked to wait 5 minutes for a space to open up, then the couple after us got seated at the counter before us and we had to wait, even though we asked for the counter. one of the servers took our drink order and came back with 3 waters and a coke.... given there were only 2 seated, me and the boyfriend and the original order was 2 waters a hot tea and a coke... service was really slow and the girl next to us was complaining aout waiting half an hour on a dish and asked for the check and left. I then ordered and waited about 20 minutes for my udon and by that time, picking off of te belt we were already full. Got the check and left. We always say we won be back but for some reason we keep coming back cause of the convenience near our place...
(2)
Cheryl S.

So if you know me I am a FOODiee and I have this thing about real authentic food and fake food. Example: Akasaka & Yanagi = real Japanese Sushi Genki & Kozo = fake and fast food Japanese Sushi So if you wanting fast food sushi Genki is the place. It is good, as you get what you pay for. Nothing real good comes cheap so keep that in mind. :o) It isn't the highest grade of sashimi that they use but it is ok. I really like the ambiance of the choo chooo train of sushi that goes around and around the restaurant. Granted food being out and not monitored really freaks me out but I got over it after going several times to Genki. Sometimes I just order from the servers and hopefully they are making me fresh ones. I like the spicy ahi bowl, the sweet spicy kaarage, seaweed salad sushi and the tuna sushi. Ohh another thing is they have a huge help yourself bowl of shoga (Ginger). That's really yummy.
(2)
Tad A.

Hmm, not sure why the poor ratings of this location. Had no problems so far. Or maybe I'm just low maintenance lol. But the sushi is good as any Genki I've been to. So the consistency is there. And idk if this was a recent improvement but they now have frosted out glass between you and the people across from you. Which is awesome! I hate when people watch me eat!! And for some reason theres always one weirdo that just stares at u when u eat everywhere u go. For me at least lol. The frosted glass at provides some privacy! Right on!
(4)
Jennifer C.

I prefer going to this Genki, mainly because it's a lot spacier, cleaner, and it seems that they have a lot more desserts and drinks available than at their Ala Moana location (I haven't eaten at their Waikele location yet). Genki is Genki, I love their sushi.
(4)
Brian H.

Once again Genki proves why it is only worth two stars...stale offerings on the belt...slow service...poor quality ahi in the spicy tuna. I keep trying every so often hoping the quality has improved but I always leave disappointed saying I won't go back again. This time I really mean it. I won't be back.
(2)
Mike L.

The novelty of watching your food traveling toward you on a conveyor belt wears off as soon as you get it. Anything intended to be hot is cold, anything intended to be cold is warm, and waaaaaaayyy too much mayo on anything that has mayo. The price is right, but that's about it.
(2)
Anson G.

Bottom Line: A safe choice for when you have a sushi craving. Just remember, safe isn't always the best out there. Genki is the default choice for most people looking for a rotary sushi joint. It's about the same price than other quick sushi places like Sushi Man or Kozo Sushi. The sushi can range in quality depending on who is the chef that day. I've had really good sushi some days, and other days, it was just blah. The one dish that they offer at pretty much any sushi bar, and Genki's happens to stand out in my mind compared to any other sushi joint is the Spicy Ahi. It's usually really good, but again, can be muddled up by some chefs. Highlights: Convenient locations. Not too long of a wait normally (except Ala Moana - you will wait there.) Alternatives: If you don't mind waiting a little, and are willing to drive to Pearl Kai, I'd go to Kuru Kuru Sushi every time over Genki. They are cheaper, and everything except the Spicy Ahi is better (better taste, more generous portions.)
(3)
C L.

Terrible... Was that sushi? What was it?? Was I in a restaurant or in the back with the dish washers?? The tea came when we were leaving and the waitress dropped someone elses plates all over me... Wow!! She actually asked if I wanted to fill out a comment card as we left.
(1)
Tracy A.

This is a late review from last night because by the time I was out of the place, it was about half an hour to closing. I rated this Genki a 4 because I've always loved eating and dining at Genki. Although they renovated and now have a touch screen at every table to order your food, the wait was ridiculous! My boyfriend & I got there at 7:30 and the waiter gave us the reservation ticket. He told us it would be about half an hour to an hour wait & I told him "that's fine"...because I wanted to try the new ordering system. We finally got called to seat at about 8:45pm, more than an hour later..but their new ordering system was BOMB! You can only order 4 items at once, then once you place your order you can do it again. It was pretty cool how our food arrived to us. It'll either get delivered in a race car or fish dish within a max 3 minutes. I was amazed! Before all of this, we'd have to wait for our chicken karaage or anything fried for over 10 minutes. BIG IMPROVEMENT! I hope all the Genki Sushi's get a renovation just like the Ala Moana location. They'd have much more customers and better reviews!! I'm definately going back there in the future.
(4)
Calli L.

Slow and questionable service... I ordered fried ebi, it came to me cold like it came off the "sushi go round". Normally at other locations, it comes to me HOT OUT OF THE FRYER. My kids ordered tamago (there was non on he sushi-go-round) which took forever to come. They got some other items off the conveyer belt while waiting. I guess you get what you pay for. I won't be going here again! The quality and service at Ala Moana or Kapolei is much better. I only occasionally eat at Genki because of my 2 children, they like it and I don't know why.
(1)
Karl G.

Not great. Not bad. Sushi comes around on a conveyor belt (or you can order through your server). The inexpensive prices is the best part!
(3)
Kalyn K.

We used to love this Genki....... but lately the quality of the food is wayyyyyyy down!!! This past weekend was just plain awful!! We didn't take anything going around because you could tell it made many ,many trips around on the belt. The nori was already soggy and some of the sushi was just plain sloppy. We ordered spicy tuna which was okay, but when my dad got his tekka maki, we looked at it and said " are you kidding me?". You literally needed to hold the sushi so close to your face to see if there was any fish in it!! And although the staff is friendly, the service was so slow! We spent most of our time just waiting for our food. My son's garlic chicken took 30 minutes to get to him and that was after asking about it several times. I guess we won't be going back. It was just not worth a dime. Time to move on and find something new!!
(1)
Jesse C.

Genki's (Ala Moana) is my fav. I've been to the other locations and they dont compare. I would assume since its a franchise that their sushi would be made the same way. Untrue. Genki is by far not one of your fancy sushi dives but a friend and I can gorge ourselves for under $30. My rotating menu consist of: Spicy Ahi Bowl Ika Geso Karaage Tempura Sushi with Spicy Ahi Agedashi Tofu Garlic Chicken Fried Oyster The secret? Order from the waitress. Why grab it from the belt cold when they'll make it hot and fresh for you?
(4)
Bernard N.

Very disappointing! For a kaiten sushi place, there was NO SUSHI on the rotating belt!! There was cold chicken karaage, drinks, and cupcakes. Where's the sushi? Everything we ate we had to order. Hamachi - sold out. Negitoro - sold out. Ahi Belly (listed on the Specials Board) - sold out. This was a Saturday at 4:PM and the place was 90% full. Don't know why they were out of so many items?! On a positive note, their Spicy Ahi was good along with Ebi Mayo sushi. Also, service was ok, despite other reviews that I have read. Genki, you definitely need to up your game!
(1)
Ryan I.

Ah, now that was more like it. After eating at the sub-par Genki Sushi in Seattle last week, the very average Genki Ward got a kick in sushi butt and got bumped up to moderately good! [smirk] Sadly though, the salads have been downgraded to iceberg lettuce (come on, where are the nice mixed greens?) and there was a lack of fruits that one usually finds at Genki. Yes, I eat salad and fruits at Genki Sushi because I like to eat healthy. The regular sushi was good but avoid the Genki Burger. We tried it out of curiosity, and it was horrible - just a monstrosity of rice, sweet sauces (YUK!), spam, egg and spicy tuna. Leave out the spam, egg and sweet sauces and we'd be talking..... Service was decent - my water cup was full the whole time, but the server didn't know anything about the Genki Burger and actually told us that it didn't have sauce all over it. Can I have my $4 back?
(3)
lanski s.

The baked mussels were surprisingly good and priced well! I have to say the handrolls give u a better bang for your buck, the plated sushi sets seem to be filled with more rice than anything else. Overall a good quick hunger fix.
(3)
Brian A.

Want quick, cheap, and fast sushi? Well Genki Sushi's your pit stop then. They usually have plenty of different kinds riding the conveyor belt around the store, but if you want to make sure yours is fresh, just ask any of the servers. They'll be happy to get it for you. All the dishes are color coded so you also know pretty much how much you've spent by just looking at your accumulated stack of dishes. Good thing you don't have to wash them! They have booths for groups of four, but I just like to sit at the bar and watch the sushi stroll past me. It can be a bit busy around lunch and dinner, being in a major shopping area. Parking is in the Ward Complex. I guess if you're in a real hurry you could valet your car also since the valet station is basically right there.
(3)
Paul H.

Ok, went again with another friend on a Sat night because she wanted to eat a Cali Roll. Kapahulu had a line waiting outside so against my better judgment, I went back to the Ward location. Got seated right away, it was relatively busy and my spicy tuna nigiri was a lot fresher than my last visit - ok, that's a good sign. My friend had a little difficult time assembling her Cali roll so I helped her. Well, the rice was cold like it was stored in the fridge. She didn't care so I guess that's ok. Then I noticed the pickled ginger that's usually on the counter was missing. Like when did they eliminate that? What a disappointment. Maybe I should have asked but my friend was happy and I was ok with just eating spicy tuna. Didn't see any ahi pass by and I didn't feel like eating the other stuff. When will I learn?
(2)
Chynnagirl C.

AWWW rats Genki Sushi at Ward! I usually love coming to see you because you normally have a seat available for me or at least within 10 minutes unlike other places. I gotta admit I've been cheating on you with Kuru Kuru in Pearl Kai Shopping Center lately, but I missed you so I came to see you recently...except how you've changed...well at least you've changed but maybe not your oil? The food on the sushi go round looked extremely old (like it had seen it's shelf life expire) and many of your fried items looked like they had seen better days. Actually I think it was your oil that needed to be changed because all of the food looked black and burnt, sorry. My friend who ordered vegetable tempura and got sick because it was so oily decided to fill herself with inari sushi thinking at least this way it would be a sure thing....so sadly she had to eat 3 plates of the same thing. Our food took long and when each server came by and asked if we'd like to order something, we told them we were actually waiting for our food to come out which we ordered awhile ago. Normally thats a clue that perhaps you could check on it? Sadly 3 out of 4 didn't catch the hint and said "okay, it should be out shortly..." instead of maybe checking? There was a good thing about my experience in that although my chicken karaage was black and chewy (again probably from the old oil), my salmon kama was delish. So all in all it was an inexpensive lunch for us as quite frankly although we're sushi loving peeps, there really wasn't much we wanted to order after the first few plates. I'm hoping you'll change it back up Genki Ward because you really are a good venue. For now, i'll be seeing my friend Kuru Kuru but i'll keep an eye on you hoping things will make a turn for the better and we can redezvous again. Sniff Sniff Sayonara Genki
(2)
Jocelyn L.

"Great spicy ahi tolls and spicy scallop rolls to go!"
(3)
Levy O.

I have a love-not so in love-relationship with Genki Sushi. Depending on my mood (& i'm sure hormonal level), some days I could crave convenient, pretty good, cheap sushi and just can't think of anything else to go except Genki. Some other day, I just slightly despise their stringy spicy ahi tuna & deep fried selections. This location in Ala Moana is probably the cleanest one. It's bright & always busy with locals & tourists getting a quick bite. Service is ok, somedays are attentive, somedays you can't even get their attention to give you a plate. Anyway..Genki has a long way to go to be Tokkuri-tei or Sushi Sasabune level. But in the meantime, I'm pretty happy to know that they're still here everytime I'm not in the mood to spend $60/person on sushi.
(3)
Tasha T.

Ahhh Genki... I remember back when they first introduced the Dynamite Roll (shrimp tempura roll with spicy ahi on top, with unagi sauce). The portion was HUGE, and the shrimp tempura was significantly larger than the size it is now. Recently, I've noticed that the primary staple of Genki seems to be SPICY AHI. So if you love that, they put it on almost everything. Over the years, the quality of the food has definitely decreased, but the service continues to remain quick & efficient. Good place to go for a quick bite, once you actually get seated (during peak hours, expect to be put on the waiting list).
(3)
Keri T.

I just think conveyor belt sushi restaurants are so fun. You get the fun but not necessarily the satisfaction in the case of this place. The place was clean and staff was cool but the sushi was just okay. I got the spicy tuna roll, poke roll, 3 flavor salmon, and tuna. I really did not like the spicy tuna and poke roll. The spicy tuna was not spicy and I can make a better one using siracha and kewpie mayo. The poke roll did not taste like poke at all. The only good one was the 3 flavor salmon. Those four plates came out to be ~$13, not that cheap.
(3)
Mary M.

Place has alot of deep fried and bento boxes selection. Prices are very reasonable and if you have a chance they do have coupons available online or in newspapers. Dinner time usually has a wait about 10-15 mins. But overall a good place to have a quick or cheap bite.
(3)
Jannet L.

solid kaiten conveyor belt sushi. I like the instant gratification. Thought it was better that some kaiten sushi I've had in Japan because it was fresher fish and there were more poke type dishes and no raw horsemeat like there is in Japan. And boy are they on top of refilling your water - I think we got asked at least 10 times in the 1 hour we were there if we wanted more water or refills. Maybe that might be too much but it's better than desperately trying to wave someone down. Don't get the hot tea - there wasn't enough tea leaves and it just tasted like hot dish water.
(3)
Jonathan L.

I've came here a couple of times and it was just mediocre. But the most recent time was pretty bad. The only good thing about our visit to Genki was that it was not really busy so we got to sit down (in a booth) right away. We we first sat down I noticed there was a fruit fly on our table (GROSS!!!) minus one star. When we got our water the hostess told us to remind the waitress our cups are water and not soda. I don't understand why we should have done that. Maybe they ran out of regular cups? When I grabbed a spicy tuna from the belt it looked like its been out for a while. The spicy tuna looked really pale (a off orange color) (minus another star). It also did not taste really good. Then we just ordered everything else off the menu that way everything would be fresh. Ordered a bunch of stuff with spicy tuna roll and natto roll being two of the items. Everything came out really quickly but it seemed like they didn't put a lot of effort making it especially the rolls. The seaweed broke into a million pieces when i tried to roll up the natto roll and so did my friend's spicy tuna roll. It made everything super messy (minus another star). Good thing the had a lot of napkins on each table so we didn't have to ask our waitress. Ward Genki really needs to improve on their quality of the food and sanitation. It wasn't so bad a couple of years ago when they first opened but everything has gone down ever since. They really need to step up their game if they want to attract customers. If you are planning to eat at Genki I would suggest to go to the Ala Moana one since the food is more fresh (because it's more busy)
(2)
Kim L.

The idea of this place is pretty cool with the conveyor belt flaunting goodies in your face as items fly by you at a fast pace. The funny thing is that you almost feel as if you are going to miss out if you don't grab it off the belt right away...I found myself grabbing way too many things! The service was lousy. I had never been to this type of place before and when the hostess sat us down, she did not explain anything to us. Since I was not sure how we would be charged for each item that we took, I had to ask the waitress at which point she explained that we would be charged by the color of the plates...oh, now that makes sense. I couldn't tell you the names of the items I had but let's just say I had at least 3 different types of rolls and a spicy ahi bowl. The food was OK but nothing to rave about. I have decided that I prefer to order my sushi fresh at the sushi bar and watch it be prepared. Although the conveyor belt is interesting, it is not the way I want to get my sushi again.
(2)
Shasta L.

I like that they serve hand rolls right off the conveyor belt. I didn't like that my shrimp tempura consisted of mushrooms, carrots, and broccoli with no shrimp to be found. Meeehhh, if I want quick, conveyor belt sushi, I know to just stay in Seattle next time.
(2)
Joannie T.

I see the chain everywhere on the island and it was my first time going into one. When my friend and I went there, it was around 8pm. There weren't a lot of choices of sushi on the conveyor belt. Service was ok, not great. OveralI, wasn't really pleased with my experience.
(3)
Min K.

So I went here for dinner tonight, and it's was "A-ok". We got seated promptly, as not too many customers were there, and promptly gathered our food. Here's what we ordered: chicken karaage (cold), chawan mushi (yummy!), tuna sushi, and spicy ahi rolls. The sushi was good, but I give it three stars for lackluster service compared to Ala Moana and for the cold chicken karaage. Other than that, it was good. But, I suppose for being hidden at Ward, it's a hidden treasure since there's rarely a wait. So it's a tradeoff.
(3)
AsianRunningDiva S.

We came here awhile ago, and haven't been back since, so maybe things are better...but I thought I'd write this review to warn others. We ordered some things and took a few things that looked edible off the belt (which wasn't much). One way to tell if this is a fresh sushi place: if their uni is good....Genki's uni was NOT GOOD! It tasted really awful....that should have clued me in! After eating a not so great meal of cheap sushi, in the middle of the night, my stomach started to not feel good....luckily I didn't get sick, but I had these stomach pains all night and haven't stepped back into this place again! I am going to stay away from belt sushi from now on unless the plates are covered and sitting in a belt of ice to keep them fresh and cold! :)
(1)
Lauren W.

So, I am usually a huge Genki fan - and I probably would never turn down an offer to get me some Genki Spicy Tuna - but it was lacking this time round. The Spicy Tuna was cut into TINY morsels...tinier than normal. I think I'm just spoiled by the Spicy Hamachi I had a few weeks ago at Gaku. NO COMPARISON...but I still have the food memory on my palate. And then I have to make a comment about the lighting at the Ward location. Usually Genki has that bright, yellow, fluorescent-lit glow that makes the fish look SO yummy. The Ward spot must be conserving on energy because it was a little dim...nay, almost dark. All the dishes had a distinct gray tinge. This did not help the fact that the fish looked so dry after probably going around all afternoon. Props to the sushi chef, though, who was trying to dump stuff that looked too old. Anyway, we'll return, no doubt. Just remind me not to eat REAL sushi the day before.
(3)
Fedora A.

I come here every weekend and am constantly surprised how I can come here every weekend and be constantly surprised. About the awesome sushi. Because it's so popular, there will be naysayers up the wazoo (inferior to the posterior). Some people like to dissent from what everyone knows, because it makes them unique in a world full of mirrors. Others try to let Genki live up to the hype they've heard, and are disappointed when they don't walk out a newborn convert. I like Genki's...does that make me a pawn of the machine? Garlic chicken, spicy ahi bowls, onion salmon: 13 of the tastiest syllables in a long time. You don't have to wait to order food to eat: 11 syllables to get in and out with a full stomach in the smallest amount of time. Dozens of sushi: 5 syllables that will keep you coming back for more. What does thirteen, eleven, and five all add up to? 29 syllables that should have convinced you to come eat here. (yes, that last sentence was 29 syllables).
(5)
Alan N.

It's Just OK. Nothing special other than the novelty of the conveyor belt concept. Everything seemed fresh and tasted OK but I much prefer the premium version down the way at Masa's. Didn't care for the fried items and the spicy tuna was tasty. There wasn't much variety on the belt even though it was dinner time on a Saturday night. I think I'll stick to sushi bar sushi.
(3)
K K.

I love genki but was very unhappy with the service that I received
(1)
Mallory M.

As I walk into this place AGAIN I'm thinking why are we back here? This place sucks! Sure enough the menu changed AGAIN! Meaning price changes... all in all service sucks. There was about 4 workers in the front but only one really working. I could hear the music for the back of house in the front of house mixed with the front of house music! They don't have anything made for the belt either! I rather wait an hour at kuru kuru than ever come back here again! amen.
(1)
Andee L.

Sushi is one of my favorite foods. Coupled with great service eating sushi is an enjoyable and delectable experience. This was not the case the last two times I ate at this location. If it weren't for the company I was with and the fact that it is relatively inexpensive, I probably would only give it one star. The first unpleasant experience I discovered my miso soup bowl was peeling at the bottom - after I drank the whole thing of course. The waiter offered some excuses and then came to take the bowl and the plate - not charging me for it. Then while filling our water he made a comment about how it sucks to work with a hangover. Lovely. The second unpleasant experience the food was taking way too long and every time we asked the waitress it seemed as though she forgot - twice. Then she brought one too many plates of tempura and when we tried to tell her, again she gave us an irritated blank look and told us to keep it. I know some people would just be happy to get free food and be satisfied. For me, good food MUST be coupled with good service or it's just not worth it.
(2)
Chad S.

Terrible service and sushi wasn't very fresh!!! Very bad smell from kitchen! Will not be going there again
(1)
Christine E.

A friend recommended this sushi restaurant for its spicy tuna, and I'm glad I finally came here to try it out. Spicy tuna was delicious and it just melted in my mouth! They serve their food in small plates rather than in big entrees or bento boxes. So, you get to try a little bit of everything, if you'd like. I also ordered the rainbow roll, poke ahi tuna bowl and chicken karage. I picked up the chicken karage off the "conveyer belt" and it was cold, so order it from the menu if you can. As for the poke ahi tuna bowl, I ordered it from the menu, but the rice seemed kinda cold and stale. Fast, friendly service and clean. I'd come back just for the spicy tuna roll.
(3)
Christopher C.

Visit: 6/20/09 - Dinner. Had lots of sushi. The best item was the special Salamon Fry. It was really tasty and had a nice mayo sauce. Service was okay. Price is alright. If you eat the red and green plates, your tab should be lower. I will come back. This Genki has better selection on the turn about and the items are made better.
(4)
Diwata P.

Conveyor belt sushi place that didn't have a lot of sushi we wanted on the belt. We just ordered everything from the server since waiting for food to come out on the conveyor belt was taking forever. The sushi we did get was good, not amazingly good, but good.
(3)
kelly k.

10 minute wait, ordered our food, nothing came out for 20 minutes, no one came to check on us---conclusion: we left and went to shokudo. never again ala moana genki, never again.
(1)
Benhur B.

This is a perfect place to go if you need a quick hit for your sushi craving. Not to mention it's also pretty cheap. I would rate it a "4" if they were more consistent on they're serving portions and the way they make the sushi. The Ward Center location usually is the fastest to be seated at compared to the Ala Moana or Kapahulu locations. It's probably easier to find parking too. Don't expect extravagant designer sushi dishes. It's simple here. Straight to the point, basic sushi. They do have some fancy stuff though but, just not plated that way. Service is usually quick and decent. My favorite basics here are the Ahi Poke, Ebi Nigiri, Chicken Kara'age, Ebi Fried, Gyoza, Ikka Geso and Tako. For dessert try the Fish Waffle Ice Cream. (I forgot the name.). Enjoy!
(3)
Kelly T.

The 2-star rating is generous. Why? 1) Bad service...we waited almost 5 minutes to be seated. It wasn't busy, and 2 of the servers were busy talking to each other (about what they were going to do that night) on the side. 2) The sushi wasn't worth the price...which isn't saying much. I think I'll try another location next time.
(2)
Chels C.

Best Genki Sushi on the island. The best time to go is during lunch or their busy hours. This way, you'll get fresher sushi, when you go during the slow hours they don't put new sushi on the conveyor belt, the same ones rotate all the time. This Genki also puts out a variety of food selections, the other ones i've been to have too much of one type of sushi rotating. Still pretty pricy for plates, but Ward Center has the best Genki! Go here!
(4)
Christopher L.

cupcakes on the boat were cute but didnt eat one spam masubi was ok gyoza were ok larger fish egg sushi was good
(3)
Bryan E.

Horrible. Me and my gf went here at 8:15pm for our sushi fix. We got seated about 5 mins later at one of the booths. When we sat there were no small plates for the wasabi and very little thongs to choose from, plus they were cold n old. So anyways we waited for tha waiter to come and help us but that fkn queer ass douche bag didn't come. We waited, and waited, and waited! Then he finally came by us to fill a drink up and walked past us again. I woulda thought that a customer sitting with a menu right in front of him staring at tha waiter woulda got his attention but nope, he must of ha cock stuck in his brain/ass. So we ended up leaving 20 mins after sittin and waiting for that queer.
(1)
Koikoi L.

Little disappointed :( I guess I shouldn't compare here and Japan but, they had same plates keep coming around and they were all dried up worst part was food flies flying over my food :( I couldn't wait to come here and I never will again....
(1)
S J.

I had the worst Genki Sushi experience ever at Ward location. I've been eating at Genki Sushi for nearly 9 years, and this is the worst one I have ever seen. Granted, Genki is an affordable, casual dining, but still....it doesn't excuse for the horrid food they serve. I had a take out order and brought it home to be shocked. I ate a rather pricy (market price) ahi sashimi. The color of it was pale pink. Some of the edges had grey discoloration. This should've been thrown away, not even good enough to make ahi poke. Then the somen. It came with 3 tiny slices of cucumbers. Yes, 3. WTH? $2.20 for a mouth full of noodle, one shrimp, some seaweed size of a penny. This is not the way I remembered it. Then there was vegetable croquette. This used to have carrots, peas, and corn. That's why I used to give to my kids. I opened one and found 3 corn in total. That was it. Either Genki is changing their menu to cut every ingredient and raise prices, or this is the worst location ever. EVER. I had to throw out the ahi sashimi. I'm not even going to waste my time calling to complain or ask for my money back. I just want to warn you guys though. Please, please don't go there. I don't think their food is fresh, not to mention that they're skimming on ingredients.
(1)
Camy P.

Genki sushi! Maybe couple years ago i would have given them maybe a 3 1/2 stars! nowadays..... i think it's less than 2 but 2 will do it! I love sushi and all but.... Genki is just different~ the price isn't worth what you get! I'd rather pay more and get 10x better quality! sometimes when you are craving for sushi and all there isn't any other place closer! i'll go to genki and have a quick bite!
(2)
Mark P.

If you haven't been to conveyor belt sushi, the novelty wears off fast. Then all you're left with is the actual quality of the fish and food. Besides the limited selection, I was fighting an inner-battle between eating feeble fish or cold "hot food." Neither was stellar and the quality of the fish seemed to be whatever Todai refused to buy. After a few bites, I was seriously contemplating if we should go elsewhere.
(1)
Fran F.

It is a shame that this location is the closest to home for me. 9 out of 10 times we have come here the service to HORRIBLE!!!! You have to ask multiple times for your drinks or to order, and thats after staring down your server to get their attention, or flagging down a server on the other side of the rest. You may or may not get asked mid-meal how you are doing but dont hold your breath on that one. There are a few good workers but they dont make up for the rest of them sadly.
(1)
Cynthia A.

Got the usual pretty decent but not great food and service at this Ward location of Genki. EXCEPT, I was super pissed off that my order of avocado maki had barely any avo in it; it was like a SHARD of avocado. PLUS that shard was frozen. Thanks a freaking lot. I should have sent it back, but didn't want to create drama.
(2)
Jane S.

If you're hungry for sushi but: 1. you don't want to wait at a sushi restaurant to be seated, 2. you don't want to wait at a sushi restaurant to be served, 3. you don't want to wait at a sushi restaurant for the roll to be made 4. you're willing to forgo good-quality sushi for quick instant gratification, genki is the place for you. There are a few items on the conveyor belt that are okay, at best, but they only thing they make that is DAMN GOOD, is their spicy tuna. This isn't a place you visit for good customer service, if any, and it's not a place you should go to with any expectations of a restaurant-like feel, but if you crave that spicy tuna roll, pop in there, grab some, down it with some hot tea, and then leave. It's quick-and-easy sushi yet not grocery-store sushi (the scariest kind, really). one tip: you can ALWAYS order off the menu (even if you already see it spinning on the belt) because then they make it fresh (there's no way to know how long that food has been spinning and unrefrigerated. NEVER go there right before closing (talk about trying to get rid of the sushi that's been sitting out all day), and keep it real: this is NOT a japanese restaurant with good quality sushi, it's the fast-food version of it.
(3)
stephen s.

I love Genki yet dont eat seafood, go figure. I dont know what it is. Every non seafood item I try, I love... The garlic chicken, hot dog roll, spam and tamago. Maybe its just the ala carte style, but I love Genki!
(4)
Christina K.

I'm not a typical Genki Sushi fan, but this one is pretty good sushi for a pretty good price. The quality is much better at Ward than the other locations that I've been to in the past. It has a bigger selection than the last time I've been to Genki, which is probably 3 years now, so they probably had time to change their menu. They have daily specials listed on a dry-erase board; some specials that I highly recommend include: 1) miso salmon 2) seafood spring rolls. I thought the edamame salad was interesting. It consisted of edamame with hijiki and sesame seeds. Tofu croquette was also very tasty. The salmon sashimi had really nice cuts on one occasion, not-so-nice, but still good cuts on other occasions. Friendly to non-sushi eaters. They serve things like mochiko chicken, somen salad, hot dog maki, croquette, ocean salad maki, etc.
(4)
Beau B.

Worst Genki ever. served old fish, in the morning when they first opened. Who Does that? ordered a spicy tuna bowl and a Poke bowl, when we got them they were almost the same color, cause the fish was old already like pinkish white. gross! never going there again.
(1)
Brandon L.

Very cheap and plentiful sushi. If you don't want to choose off the conveyor belt, they will make it especially for you in the back. Tuna Poke was great! I'd go back here again.
(4)
Jessie R.

Spicy tuna spicy tuna spicy tuna! You'd be crazy not to like it! Unless you're like my mom who won't eat her food unless it's fully cooked. The prices raised a little bit but not too much to scare customers away. I pretty much liked all of the spicy sushi. I specially liked how there were other options to choose from, like the somen salad, teriyaki chicken bowl, etc. When I went last, it seemed like everyone was getting my spicy tuna so I had to order from the waiter. It came out larger than the ones I saw on the conveyor belt thinger :D The mochi ice cream is awesome too, comes in second to Bubbies. I do question some of the less popular sushi that's been sitting on the belt for some time. I wonder if they just leave it on there until some poor sap picks it. For people on the go, there's always takeout. Genki knows business.
(5)
Lauren S.

I used to really love this place. Genki sushi used to be the place to get your sushi. I just recently re-visited after haven't been here in a while. I really love their spicy tuna, but when I ordered a serving of ahi, I lost my appetite. I am always eating sashimi and poke at home, and I know when my ahi is fresh! The color of the ahi was totally off. Like a deep, dark red. I took a bite, and I had the hardest time eating it. It had a weird flavor that I had never tasted before. Maybe I just got a bad batch? Regardless, I was so disappointed.
(2)
Noel dominador E.

Perfect place for sushi lovers!!! Depending what days though!!
(3)
Jean P.

This location was my favorite for a long time and then for the last 9 months or so has seem to gone downhill. I was there recently and they seem to be improving. I think it's just cyclical as the staff and cooks change and they've seem to gotten rid of some of the dead weight there. The service is better and the food looks better and fresher than it had in months past.
(4)
Rebecca A.

I'm a fan of the conveyor belts. The food was tasty too
(3)
Franklin W.

We're pleasantly surprised, during our first of many trips to Ala Moana Center of our Hawaii vacation, to find a Genki in Honolulu. Prices are reasonable. Decent choices of sushi. The place is pretty cramped because of the small floor area.
(3)
Monica L.

I normally like Genki but I will give the Ward location 2 stars because 1) Service wasn't great (Our waitress was so forgetful, we ended up asking someone else for water and tea twice...and when she found out we asked someone else, she made like she meant to bring us our stuff "all at once" but in fact, she either forgot or was disorganized.. we waited about 5 minutes for water before we got anything and it wasn't even that busy) 2) Tiny portions (It was probably due to one sushimaker..but the topping on the nigiri was FLAT.. normally, they overflow the topping on the nigiri to make it look appetizing and generous...just not this time!) **More better go Kuru Kuru in Pearl Kai**
(2)
Tara C.

I guess my fond memories of Genki Sushi were a little too generous. I first tried Genki Sushi on another trip to Oahu, back in 2005. I guess I was too excited by the novelty of the conveyor belt and I was less experienced in the high-quality sushi I am now accustomed to. This time around, it was fun and I definitely ate a lot, but I can now see the rather average to mediocre quality of most of the items. The rice was not cooked properly in a couple rolls. The fish was fresh enough, although there wasn't a lot of it per roll. I liked the chawan mushi though (savory egg custard with veggies and seafood in it). I didn't even bother trying the tempura when I saw it was the cheap batter kind- you know what I mean. I was pretty disappointed, since I liked the place so much the last time and I even have a Genki Sushi antenna ball! But oh well, it was still tasty enough. If you just want simple sushi and are not too discerning about quality and freshness, Genki is a fun and satisfying place to stop by.
(3)
Tolkien L.

Very fun place to go with other who either can't differentiate between good and great sushi or have no idea what sushi is supposed to be like (first-timers). It's very inexpensive place to get your Spicy Ahi or Karaage Chicken fix. The one in Kapahulu get very busy so get there early (before 5:30pm), um and the wait help are fairly cute too. I always get a natto maki or two, I know what you're saying...either what is that? or that's sick..you eat that crap?
(4)
T. L.

Service is slow! This is a so-so sushi joint chain. Some fish look like it's been going round and round for half the day, but that's come to be expected at conveyor belt sushi. We always place special orders for chicken karaage and must wait over thirty minutes for it to arrive. By that time, my husband is mad and wants to leave. It happens time after time, so we know it isn't just one bad day. Their regular sushi arrives a bit faster but the wait time is longer than it should be for fast food sushi. Kuru Kuru sushi is the way to go.
(2)
Peter T.

The service is okay but the thing that bugs me about this Genki Sushi location is the sushi is old. The fish has changed it color. When I order a Ahi Poke sushi... the ahi looks like it was a day old.
(2)
Jay P.

The thing I hate about Genki Sushi is that the sushi is not made by hand, the rice is processed and shaped by a machine and the sushi-makers pick that up and put whatever fish or spread on top the rice and wrap a stale strip of nori around it. Honestly, I could probably make it myself if I wanted to. But what I like about Genki Sushi are the prices for some of the lower-priced dishes. I can fill myself up pretty easily for under $10. But if I want to indulge in some of the tastier dishes, I must be prepared to spend at least $20 for myself alone. Honestly, I'd rather go to an authentic sushi place instead and pay more money. The pricier sushi plates here are not even that good. I ordered a Uni (sea urchin) sushi because Uni is one of my favorites but the coloring on the Uni was discolored and I could tell it was low-quality stuff. Definitely not worth it. If you can't tell the difference between real sushi and this crap, this is the place for you.
(3)
Jaynie K.

Genki Sushi is a chain, I figured that they'd be fairly consistent with product, but boy was I wrong! I have one word to say. SALTY! Woah! I'm a fan of the locations in Kapahulu and Pearl City, but geez, I think Ward is overdoing the salt in a big way. Yowza!
(2)
Mary c.

Very regular kind of sushi not good not bad; the only interesting part of this is the conveyor belt. For a booth we waited 15 min; should have just go in front of the bar so everyone could see the plates rolling by. Average person gets about maybe 5-6 plates which comes out to say $15 per person. Not bad as you can pick and choose versus getting a bento, but really you can go to a much nicer restaurant with tastier picks. scallop mayo has lots of mayo with pieces like mini marshmallows. Natto was tasty Ahi Poke not bad packed with lots of fish on top Spicy tuna could have been spicier, but that's just a personal preference Garlic Ahi is my favorite nice and smoked taste spicey tuna roll was crunchy pretty good If you want to get sushi, there are PLENTY of other places to go. If you just want to try out a conveyor belt sushi restaurant though, this is the place to go.
(2)
Shirley Mina Y.

Today was the last day to redeem the free green plate coupons from Teacher Institute Day. The hostess let me redeem all four all at once and let me take them out. Being that I lost an entire day of wages yesterday, I totally appreciated this. I got two California rolls and two vegetarian rolls = free lunch.
(5)
Jeff I.

Genki is Genki. No big deal, but I have a friend who loves the place and would go to any of them. This one was better than other because of it's cleanliness and size. It's actually a lot bigger than it looks from the out side. A lot more seats than you would think. But hey, gotta find something different from all the other Genki's.
(3)
jennie t.

Sushi on a conveyor belt?! how cool is that!!!??? The sushi itself was okay....everything there was fresh but i was disappointed there weren't that many choices.... the same dishes were just revolving around and around....even tho the sushi chefs made new ones, they would put the same kind on the conveyor belt. This was a fun experience, but later on watching sushi passing by every second kind of got me dizzy.... come here for the experience of sushi on a conveyor belt for the first time!... for better quality sushi...i'll just find another spot instead! sorry Genki! (dont worry you'll always attract easily amused people like me)
(3)
B D.

This was my first experience with a rotary sushi joint and I was very pleased with my meal. Everything that we ordered was amazing. The salmon sashimi was quite delicious and although we saw many items on the belt, we ordered most from our waitress so it was fresh. The tiramisu dessert was AMAZING! The perfect end to a delicious meal.
(4)
Jae P.

My girlfriend loves Genki sushi...I've got my own infatuation with the place, but it has less to do with food, than the crazy looking logo. I mean, genki means "well" in Japanese (I think), yet their mascot is the angriest looking face I've ever seen. Is he angry because the place is so packed during meal times? Is it because I'm not ordering the sushi I should be? Or is it because he's not able to eat the sushi that I and other patrons are hungrily stuffing into our maws? Its a question we may never know the answer to... Anyways, my girlfriend and I have frequented Genki on a number of occasions and at a number of their locations. We went there at about 9 pm a couple of nights ago in the hopes of getting something to eat after work. What we saw caused us to cringe to the point where we kind of looked like the Genki mascot. There weren't many people around at the time we went. We were seated at a booth, whereupon we (me more than her) hungrily gazed upon the conveyor belt of sushi...and were shocked and amused by what we found. Coming closer to us was a very yellow and old looking piece of their Scallop Mayo sushi. Followed by another. Then another. And then some Maguro (Tuna) which looked so old, that it resembled beef jerkey more than sushi. There were a number of pieces like this, all sadly traveling around and around on that conveyor belt. Like dejected lovers, they repeatedly came around, longingly looking at the few customers that remained. Ultimately, they continued their lonely sad journey around...we amused ourselves by seeing if any of these rather odd pieces disappeared (to be possibly consumed by one of the other patrons around). Not surprisingly, the same pieces continued their perpetual journey of shame. Granted we came late enough that there would be a possibility of such pieces being present. But I would think that the staff would remove them so as to avoid embarrassment. Maybe that's why the Genki mascot has such an angry face... We ordered our pieces from the waitress rather than take a chance on that conveyor belt. The pieces we got looked relatively fresh, and tasted okay. I have no complaints usually at Genki...I understand that the sushi here is "fast food" sushi and its not going to be like Nobu's or another five star restaurant. If you come here for the fun of getting your sushi off a conveyor belt, and aren't expecting the most exquisite cuts of fish, then you're in luck. I would recommend you eat at Genki...before 9 pm.
(3)
Gina C.

I always have a good time when I go to Genki Sushi. It's not the best sushi in the world, but for the price it's totally worthwhile. I love the act of grabbing food as it travels by me. Stacking the dishes afterward to calculate price and seeing the tower of plates that held the food I just consumed is also oddly gratifying. If you want fried food, or something special, you're better off ordering it. The selection varies, so some days you'll see 20,000 spicy ahi dishes with nary a california roll in sight, while on another day you may see the exact opposite. I will often order one thing that I really want (like a rainbow roll - yum), and then leave the rest to fate and the conveyor belt's offerings.
(3)
Kim F.

Went there the other day with two friends. We had spicy tuna, garlic salmon and garlic ahi sushi. It was really good. My friends love the tempura sushi. I loved the little sushi making machine.
(3)
Kari C.

This place was overall okay. The food was average, not the best, but not the worst. The staff were friendly, but the service was a little slow. I like the conveyor belt idea, but I do wonder how long some of the dishes have been there...
(3)
Norm G.

The family and I were recently walking through Ward Center and we were starting to get hunger pangs, so we walked into Genki Sushi. It was early, I think about 11:15, so there weren't hoards of people inside, which made it pleasant. This turned out to be a great place to bring the kids, since they get to pick out what they want. However, I did not let them sit by the conveyor belt, otherwise who knows what manner of mischief the little miscreants might have perpetrated. There were the typical sushi dishes, but you can also get a mini somen salad (my homemade one is better, all modesty aside), green salad, plate of edamame, and some type of vegetarian katsu that was really tasty. If you haven't been to one of these before, different color plates are differently priced, so pay attention; it can add up fast! My favorite was the spicy ahi sushi, and it was reasonable. I was not brave enough to try the cheapest sushi, which had corn on top. This was probably the best Genki Sushi I've been to, and the servers were friendly, too.
(4)
Michelle L.

i LOVE genki sushi. im not a huge fan of the new ward location though. i feel uncomfortable to be serviced by people younger than i am, and i am still considered a baby in most people's eyes! because of that, service isn't the best there. my friends and i ordered chawan mushi and it didn't come for about 15 minutes. im pretty sure those things are pre-made and my friends that ordered a bunch of other things got theirs before my chawan mushi! because i love the sushi there, i give it a 3 stars. higher ratings for the kapolei location since its the best one i've been to :)
(3)
Emi J.

For some reason this location seems to be the most inconsistent when it comes to portion size and quality. Even though the wait at this Genki is shorter than the other locations I would rather go to Kapahulu or Ala Moana. Most of the servers are really helpful and friendly except ONE.
(2)
Suzanne A.

From my experience, a meal for two always comes around twenty two bucks and I'm still not full. Also, the sushi does not seem as fresh as i wish it could.
(3)
James S.

this is my girlfriends favorite joint in honolulu. the spicy tuna & garlic salmon alone have me wanting to go back to hawaii. the steamed egg is delicious too. in my short 5 day stay we couldn't help but eat here twice! it'll always be a garentee stop when we come back. tip: order from the waitress she'll give you plates that are made just for you instead of having to question the length of time the plate has
(4)
Jon R.

everytime i go back to oahu, this spot is definitely a place i have to go to. its such a cool concept having the conveyor belt sushi come around. the food is pretty good too. i'm not much of a sushi eater either, but i didnt mind eating this stuff. the prices are pretty cheap compared to a lot of other sushi places so u cant complain about that! they charge u based on how many plates u pick up off the conveyor belt and the color of the plates. they also have waitresses that u can order from a menu if u like. the ala moana one is usually pretty crowded. u have to pay this place a visit if u are in oahu. u will definitely leave there full and happy
(4)
Soo S.

I had a great conveyor sushi restaurant in Chicago that I just loved. Having just moved to Hawaii I had to find another restaurant similar to get my sushi fix. I then found Genki Sushi to satisfy my craving! It was AWESOME. The spicy ahi and spicy tuna rolls were really excellent. They had a great variety of appetizers and sushi. The price was reasonable and nothing that would eat your budget. Definitely will go again!
(5)
Grimeater A.

Since Catch of the Day on Kapiolani closed down I have converted to a Genki fan. The Spicy Ahi, Crab Mayo and the Potato Croquette are my staples. They have a Garlic Ahi Nigiri now that is equally tasty. If you want something on the belt but you question it's freshness, just order from your server. Just because there's several floating on the belt doesn't mean you HAVE to eat those.
(4)
M M.

SPICY TUNA!!! NO where else can make the taste of their spicy tuna...absolutely LOVE IT!
(5)
k L.

ward location has the worst, i mean worst service!!! do yourself a favor and go to ala moana or kapahulu.
(1)
H C.

Came by Monday for lunch and this place was about 60-70% full. The price is very cheap for each item, but as you eat and pull items off the belt, it adds up without knowing it. The food taste good, but i didnt think it was great. I tried the miso soup and it was not what i wanted. I liked the rolls more and my daughter liked the teriyaki chicken bowl. I'll stick with the rolls next time i come by.
(3)
Thegigglybaby C.

The sushi they made that day weren't fresh so I was very disappointed. The fried calamari was decent. But over-rated and too expensive for sushi that wasn't even fresh.
(2)
Amanda H.

I do like the food at Genki...however, I would stay away from the Ward Centre shop. The service is really bad and I once found scales on my fish. Portions are very small there too!
(3)
A A.

i ordered some food... didn't come till we paid the tab... 2 stars... CUS the spicy tuna is deeeelisssh.
(2)
Nicole K.

I am always hesitant to eat at kaiten sushi places here. Mostly because I've eaten my fair share of kaiten sushi in Japan and know that nothing will ever come close to it in Hawaii and partly because I think there is something inherently risky about eating raw fish that spins around and around for who knows how long... That said, I needed to return something at Ward Centers and had my Grandma in tow. She is the cutest old Japanese lady ever, but her palate leans strongly toward Japanese food, so I was limited in my options. I reluctantly decided to take her to Genki Sushi (I am a Kurukuru loyalist, so this felt kind of like a betrayal...). The plates spinning on the belt looked a little old and, rather than risk it, I decided to just order a Spicy Tuna Bowl. What came out was a tiny little chawan with a measly scoop of spicy tuna. I understand that it is only $3.80 and the price of ahi has steadily increased but seriously! The taste was fine, but I was too miffed at the too small portion to thoroughly enjoy it. The only redeeming quality was the unlimited access to ginger...
(2)
Sarah A.

I usually love this place but last night was horrible. The staff was super slow, everything was left out way too long and the dishes that were suppose to be hot were cold. Too bad, I used to be such a huge fan.
(3)
Luang Y.

The spicy tuna is really good here. I really like the belt system, pick and choose what you like at great prices. The only thing I didn't like, the salmon sashimi didn't taste fresh.
(3)
Ivy Lou H.

This is the place to come for quick and delicious sushi. They use a moving belt of sushi dishes as well as a la carte ordering (hot food too) to keep your belly happy. Really like how tasty the food is and how quick you get it.
(4)
Jun Patrick B.

Service was solid and fast, luckily always when I go there its not too busy, than they all start trickling in. The server "Christian" (female) was fine as f. Anyways I recommend this spot!
(5)
Jeremiah C.

Surprised with all the hate on this place. Sushi was solid and the fish was fresh tonight. You get what you pay for, which is quite affordable. I'd come back.
(4)
Tristen M.

I love Genki Sushi don't get me wrong. But this location... the baked mussels were such a disappointment. IT WAS BARELY BAKED. It was straight liquid mayo. Only like 1/4 of the mussel itself was baked. If I had known this, I wouldn't have ordered 6 orders! My family and I were very disappointed and we didn't complain because we didn't want to be a bother. We forced straight mayo down our throats. Other Genkis baked mussels are much better but this one SUPER GROSS! DON'T ORDER IT FROM HERE. Ask for it well done, then you'll get it at a good quality.
(3)
Corinne C.

Fun, yes. Tasty, ehhhh I would not say that. The food is just not fresh. My kids wanted to come here for the novelty of the conveyor belt, but we all left hungry even after spending over $30.
(2)
Leah C.

I'm not sure WHY this place got rated so low because their service this evening was amazing! We were seated right away on a Friday evening for dinner, our waitresses were very friendly and attentive, our food came out quick, and our bellies were happy. Four thumbs up! :)
(5)
Mabel L.

I'm afraid to revisit this location after eating the food. This is the first time I've had stringy ahi at a restaurant. The California roll I ordered tasted old. I finally decided to order avocado maki (thought it was safer to stay away from anymore of their seafood) and it had a nice green onion after taste (Wash your knives much there?). The best part of the meal was probably the tea. It's the only thing that actually tasted like what it was supposed to. At this location, it really shows you get what you pay for. I'm praying I don't get the runs after this.
(1)
Nick B.

I've always been more of a fan of kurukuru'a quality over genki's but I like the more varieties genki has over kurukuru quality here has improved though do not like the parking structure in ward but it beats aka Moana any day.
(4)
Angela R.

So, my daughter has a toddler program she attends in the Ward area and afterwards I like to take her out for a quick bite to eat. We come to Genki Sushi because she loves rice and chawan mushi. Each time I came was a disappointment. I kept thinking each bad experience was an isolated experience but it was consistently subpar. This last time I showed up right when it opened with my daughter. I had to flag down my waiter more than once for help. Did I mention we were the only customers there? I counted at least five employees. I felt like I was a burden for showing up to early because they weren't ready for work. Is it just me or does the sushi gets smaller and smaller? I swear upon each visit it seems smaller and smaller. It was kind of a depressing experience. I remember the good ole' days when the spicy tuna was chunky and runneth over. And the chawan mushi was not watery. I am going to say this particular establishment is not representative of all Genki Sushi locations. As this is the only one I leave unhappy each time. Lesson learned. PS. Please message me if you have an easy chawan mushi recipe for my baby!
(2)
John M.

You know the feeling you get when you couldn't get something then you become tunnel vision? Well that's how it was with genki sushi. I was at ala moana and thought hey I wanted to check out that double belt they had after the renovations and it was dinner time so I was hungry. But they had a 45 min wait. I now have tunnel vision and only want food from genki. So I left and went to Ward. No wait and a place to sit. I haven't been to genki in almost a year. Prices went up which I'm not going to complain too much. I actually like some of the food at genki so ill pay that. But what is with all the gnats and flies in the restaurant. I think I spent more time swatting them away inside genki then at my last BBQ at the beach. I ate a few things and left. I love eating at all the high end sushi restaurants but I always like to swing by genki for quick eats. Please clean up the gnat situation.
(2)
Berneta A.

A few weeks ago, despite the poor reviews, my dad wanted to eat Genki sushi and I was too lazy to drive him all the way to the Kapahulu location from Kalihi and, major bummer that the Ala Moana location was closed so Genki at Ward was going to be the default choice. As I parked and walked toward the restaurant I prepared myself to go home a little hungry as so many yelpers have posted about the poor quality of food and started to think of back up places I could grab a snack at later on in the evening. It must have been my lucky Sunday but this trip wasn't bad. We got there a little after 6pm and I saw around 15 people waiting outside. The hostess quoted us a wait for a booth at 20 minutes. To me hostesses always lie to get you to stay and under quote a time. I thought great, this is going to be 30-40 minutes, but as we waited I saw the service team bust their bums to get tables bussed and turned. We only waited about 15 minutes. There are only two reasons of why I took a star away one was the constant attention our server gave to us. As soon as we sat down we were asked if we wanted anything off of the menu, but how do we know that yet? We haven't even had the chance to look at it. Literally 1 minute later the server came back again an asked, nope we still don't know. I think the reason of why they are able to turn booths so fast is because the serving team here is obnoxiously persistent in following up to see of how you are doing and make you feel as though you have to hurry up. That made me want to get through this dinning process as slowly as possible. Our server kept on coming back every 10-15 minutes to see if we needed anything. That was distracting! The second reason of why this place had a star taken away was the fact that the plastic forks here suck. My dad and I had ordered the watermelon ice cream cake at the end of dinner and the pieces given are rock hard! Those flimsy plastic utensil given to us didn't work and made me want to just use my hands, they kept on breaking. Please invest in plastic forks that are a little stronger, you can buy better ones at Price Busters for $1.19 for 25 if you want to be cheap! The sushi was actually fresh and tasty. My dad really liked the garlic ahi, spicy tuna tempura roll and onion salmon. I discovered for the first time deep fried philly rolls. I had 3 servings of that and yes I am a fatty that enjoyed every single one of what must have been 2000 calories. I'm glad I got to abandon my after dinner, back up snack plan.
(4)
Mapu C. S.

It was our first time eating here and the restaurant looked very nice, our waitress was very nice but our food was terrible! None of the food was presentable and looked like it was made by a 2 year old it also tasted like that too. I make rice every day and who ever made the rice doesn't know how to make it! The texture was like oatmeal it was so soggy! I definitely won't be returning!
(2)
Angelo A.

Let me start by saying: "I LIKE CHEAP SUSHI." Therefore, "I LIKE GENKI." I know there are a lot of Genki haters out there, but I'm not one of them. You get what you pay for and at Genki what you get is: 1. Inexpensive sushi. I'm not a sushi connoisseur, nor do I pretend to be one. I like my spicy ahi spicy and and my garlic ahi garlicy. Simple as that. 2. Enough variety to satisfy most diners. Raw stuff, cooked stuff and even sweet stuff. 3. Flexibility to eat as much or as little as you want. 4. Relatively decent service. If you keep my water glass full and take my sushi order then I'm a happy camper. 5. Little or no waiting* (*IF you time your visit right). 6. This particular location has a lot of booths . . . great if you're a family guy, like me.
(3)
Brent K.

Genki has a lot of selection. To me it's ok , I think the rice needs more vinegar but not a big deal. it's fast cheap, friendly staff, and good service. In this day and age. Friendly and good service is just as important as the food.
(3)
Taryn L.

Great place to go for cheap sushi in a convenient location. What first attracted me to Genki was their sushi delivery system - yes, I am easily amused, but I like having all those food items being delivered to my table with the conveyor belt (the only thing to make this better would be to have it float down on boats). Reasons why I love this system: 1 - I don't have to wait to be served by a waiter/waitress to get food. 2 - I can choose which plate I want (i.e. 3 different plates of cucumber maki and I can choose which of those three plates I eat). Anyone that knows me and/or reads my reviews will know that I am not a fan of seafood. However, I still frequent sushi bars and Japanese restaurants...what can I say, I'm a contradiction. No matter where I go, I always manage to find something on the menu to eat. Genki is no exception. Because of my particular diet, I always have to order off their menu, which means I have to wait for a waiter/waitress to place my order. Not usually a bad thing, but sometimes it can be difficult to flag down a worker. Then, other times, I'll place my order but the items do not come out...at all. Aside from that, the service is usually good. My water and hot tea cups are usually full and my ordered items come out fresh. My favorite items to order: - agedashi tofu - deep fried tofu in a delicious sauce/broth. Be careful though - these deep fried cubes of goodness come out piping HOT. Definitely let them cool down before taking a bite. - kappa (cucumber) maki - simple, but very tasty. I love eating this with a wasabi-shoyu mixture. Adds a kick of heat and flavor to the vegetarian sushi. - chicken teriyaki - a cute-sized bowl of rice topped with chicken teriyaki. A classic and great item to get for those picky eaters - hot dog maki - I know...it does sound silly but it tastes pretty good! It is sushi rice wrapped around a hot dog and egg, topped with furikake. Surprisingly good combo. - somen salad - I love the chilled noodles and light sauce that is in the somen salad. Perfect for lunch in the hot, summer heat of Hawaii.
(3)
Bert S.

Disappointed with last night. The oil was not hot enough and the karaage, garlic chicken and ika were greasy. Also, someone forgot to use salt on any of the fried food. The garlic salmon and seared ahi had burnt rice. This is usually a favorite of mine with the searing creating a smoky flavor. Unfortunately, they missed and just burnt the rice. Will be back because this was unusually bad and I this is not what i've experience in the past.
(2)
Sean B.

Ward Genki: Service was decent and had tea and water filled constantly. Quality of food was poor. The price has increased quite a bit in the past few years, and quite frankly the quality of food has gone down. It's sad that what was once my favorite sushi place, has become my least go to spot. The fried items are the best in my opinion as long as you order it fresh, and not pick it off the belt. However having said that, be warned, Employees do not always wear gloves in the back, and I've witnessed them wiping hands on dirty aprons and then touching peoples food for take out orders and ordered items. Over all the ambience is still o'hana friendly. Staff members are friendly and pleasant. It's in a convent location where you can get your sushi fix and shopping done. Just be careful on some of the items you order. SYOY!!! :)
(2)
Maka K.

For anyone that's never been to a Genki Sushi, it's a conveyor belt sushi restaurant. You grab whatever plate of sushi you want off the continually moving conveyor belt that snakes all the way around the restaurant past all the booths and counters. Prices for plates vary depending on what color the ring on the plate is, so make sure you understand the color coding before you go crazy grabbing plates (and please, no put backs...gross). Parking for this location: Ward Center parking is free. There's additional parking in the new structure/lot across the street attached to T.J. Maxx. Food: Let's be real here, this isn't 5 star food. It's average and sometimes the sushi has been on the conveyor belt a little too long (and it looks like it), but it serves it's purpose and fills you up for a relatively cheap price. You can grab food off the conveyor belt, as suggested, but if you want a freshly made version or something that you haven't seen going around, there is a menu that you can order off of from the servers. Beware, the food you order will definitely take time to get to you, so don't expect it to be speedy. Conclusion: I kind of don't really eat too much rice anymore, so I'm not at a Genki very often. Though even if I was crazy about rice, I like Genki, but I don't love it. Same for all the other Genki's on the island, just saying.
(3)
Bryne N.

I went a few days ago and was't thrilled at all. The service was good but that's about it. Their sushi is over sauced and if you look at the menu it revolves around spicy ahi too much. Most of the sushi is a variation on spicy ahi in varying forms, I really don't know they have lines going out the door during lunch. I had the spicy bomb, which inari sushi topped with spicy ahi and the sauce you usual find on unagi. There was too much spicy ahi on top and there was also too much unagi sauce. You couldn't really taste the ahi because of the amount of spicy sauce they mix in with the ahi so very hard to eat the sushi in one bite. They also have a lot of fried food as well. We sat at a booth and grandma realized that the table is higher and since she is vertically challenged it was kind of hard for her to eat. When we went to pay for the bill we paid with a $100 bill and the person who I think is the manager or owner made it seem like we couldn't use a $100 bill even though there is no sign saying, "No $100 bills." The waitress was nice and that's the only reason why it's a three star, if it wasn't for Nicole it would be lower.
(3)
Cali D.

Yum yum yummy. Yum yum yummy. Yum yum yummy. Yum yum yummy. Yum yum yummy. Yum yum yummy. Yum yum yummy. Yum yum yummy.
(5)
Kelly L.

We've been to other Genki sushi joint in Ala Moana and Kapahulu. We like the chain! First of all, if you've never been to Genki, you will need to know this is not a gourmet sushi joint. It is not sophisticated sushi but has good flavor there. All sushi, salads, other dishes are made fresh and placed on a conveyor belt. You can pick up whichever items look appetizing to you. Everything is served in small size plate... pupus type.. This is not a place for sushi snobs! Our favorite items are baked mussels, spicy ahi rolls, spicy tempura rolls, gyoza, just named a few. The servers there are friendly and attentive. We will come back!
(4)
Jeanette Y.

IRASSHAIMASE! Parking: The Ward location is probably the best Genkis to eat at just because of the location. There is a lot of space & parking is a breeze. The Ala Moana location is going to be hard to find parking, and the Pearl City location isn't as good because they share a parking lot with Zippys. Service: The service is pretty good. Very welcoming and friendly. Theyre really nice & always ask if we're doing okay or want anymore tea/water, etc., And they're really good at responding to your orders or basically to whatever you need. Food: As for the food, I got pretty disappointed. I've gone to Genkis for about 5 years & I've come to the realization that Genkis is getting worse. The taste of basically every type of sushi was pretty blaine unless you want to pay for the black or gray plates which are the most expensive types of sushi. Their portions are smaller & their prices have increased. The spicy tuna (once $2.20 is now $2.80) is great but everything else seemed bland & not very fulfilling (ex: udon, tobikko, etc). Overall, not as impressed as I would want it to be.
(3)
Taryn P.

Not much to say about this place. It's always crowded, fish isn't too great, and the servers don't really serve you... There's an iPad-looking device that takes your order and the food zooms out on a train. I seldom eat here, and I don't plan to be back any time soon.
(2)
Moli Y.

I felt bad giving it two stars... but every time I come here, I do not walk out with a good experience. At times, it feels like a mandatory lunch/dinner I must attend. There are times were the staff is super attentive and nice. Then there are times were I feel like I need to stand up to get someone to assist while dealing with their I-don't-care type of attitude. So the service is not always consistent. The food is still okay and good. Sometimes this Genki offers some specials that other Genkis do not.
(2)
Julie H.

Maybe it was due to a busy Saturday night but this is the second time I've had a poor experience at Genki. When we put our names down there were at least 10 seats open at the counter that had been wiped down and were ready for hungry patrons. We thought it would be a short wait since there were so many open seats but our wait was at least 15 minutes. I didn't see any reason for not seating us or the 2 other couples waiting when there were more than enough seats available. Once we were finally seated, they took our order quickly. We figured that although the wait was long, maybe once we sat down everything would go smoothly. ... ... ... I was wrong. We got part of our order but then waited 15 minutes until we saw the other people around us getting their orders. Our waitress said she placed the order and they're just backed up but our order would be out soon. We waited another 15 minutes and still nothing. We ended up leaving because it was getting ridiculous. We spoke to the manager who continued to make excuses saying that our order will be out soon. No apologies made. It's understandable that restaurants are busy on the weekends but that was ridiculous. This wasn't our first experience with their poor customer service but it'll definitely be our last! Kuru Kuru here we come!
(2)
Tamarah G.

This is the second Genki Sushi location I have been to, my family and I usually go to Ala Monana location, but we didn't feel like waiting to long. I wish I had read the reviews beforehand! Service: it wasn't busy at all when we got there, so we got seated right away. The staff was very friendly and quick to take our orders and bring our drinks. Food: I want expecting anything spectacular, my husband and I just wanted our sushi fix -but the food on the rotary seem a bit... old. And there wasn't a whole lot of variety out. We ordered some things and grabbed some stuff after the belt went around a couple times that we didn't see when we first sat down. Restaurant: there were little flies EVERYWHERE. I was kind of uncomfortable with that. I will probably stick with the Ala Moana location.
(2)
Mary M.

This location has the best portion by far. Other locations doesn't give as much as this one does. Love the food and we were stuffed!
(5)
Cammie R.

Great for those who need instant gratification like hungry boys. We enjoyed ebi, hamachi, rainbow roll, ikura, soy beans, but the agedashi tofu was not good at all - too spongy and dry and the broth was lacking flavor. No wait at 11:15 on a holiday and there still was no wait when we left. The desserts going by on the conveyor belt were an annoying distraction to the 9year old.
(4)
Jimmy L.

I think I have to agree with most of the reviews here. I brought my parents here some time last week. One guy stared at us after we walked in then proceeded to walk away, didn't bother to seat us. Probably because there was no room in his "section," but still, acknowledgement would be nice like, "Please have a seat and ______ will be right with you." Luckily, we had a really sweet host for the rest of the evening. She was there to refill our water and take our orders whenever needed. If I were just rating her service, it'd be 5. I give the whole place a 3.5 in service together since some food takes too long to come out and that one guy didn't give a rats ass when we walked in. The food has bad texture. Though my parents couldn't tell. The nori has probably been sitting out and has not been reheated for the longest time. You have to understand that when you bite into your sushi, the nori should be so crisp, it breaks with your bite. If it bends and squeezes out the rest of your sushi, it's no good. Ahi is now officially the same price as salmon on their menu. Atmosphere is different. This Genki was designed for max capacity, but slow service. The chefs are no longer in the center of the whole room. They're off to the side which means the servers will have to bring the sushi you ordered instead of the chefs having them directly to you as they come. There are bugs in this place which I did not expect, but I have a picture to prove it. There were three flies in the corner where we were seated and I killed one. They are surely aware of the situation since they have those blue light insect zappers in the other corner of the restaurant. It's been a while since I've gone to the Ala Moana one, but I'm 80% sure you'll want to go to that one instead.
(3)
Beverly N.

It's a hit or miss with this place.. sometimes its good and sometimes its bad. Fortunately today was good. :)
(3)
Paul C.

This was my first time coming to this location and it was very spacious and clean. However, the waitress we had was NOT attentive and I gave her a couple of hints I was not satisfied with her service and she eventually got the hint and came back to our table to check up on us periodically. The food on the conveyor belt for some reason did NOT have a great selection regardless of the dinner rush at 630pm. The one at Ala Moana Center previously had a large selection so I ended up ordering off the menu. It did take a LONG time for me to get my spicy tuna bowl and it was evident the waitress forgot my food so she put a rush to it. I did NOT care for the sweet sauce that was mixed in the spicy tuna - it should be SAVORY and SPICY, not sweet in my opinion. I was also disappointed that they didn't have my fav - deep fried salmon bones. But I did get the salmon collar and deep fried soft shelled crab. Overall, the meal was good but lack of service ended up with my rating of 3-stars.
(3)
Lani A.

It's OK, they've gotten my order wrong, I ordered an ika geso not ika karaage. Blah, but usually they get the orders right and it's not as busy as the Ala Moana genki.
(4)
Paul N.

This is one of Genki Sushi's locations at Ward Center. The service and food was okay. They do not have the automated ordering system like their locations at Ala Moana and Waikele. Plenty of seating available at the sushi bar or booths.
(3)
Phil R.

This location is not as busy as others. Never had to wait for a table. Service here is quick and friendly. They recently implemented a price increase for each colored plate, but it's still a decent value for sushi and small plate izakaya style Japanese food. Not the best quality, but it's a good weekday sushi fix.
(3)
Jordan S.

Genki isn't great sushi, but is it alright sushi, it is priced well, and it is convenient. The staff is friendly, the selection isn't bad and they change it up regularly with good specials.
(3)
Crystal V.

Ahh, Genki Sushi at Ward. I flock to this one because the crowds tend to flock to the locations with the "boat" which I could care less about. My bf and I went post Hanauma Bay hike yesterday and there was plenty of seating available. We were given drinks quickly and our server returned promptly to take our order. I always recommend ordering off the menu for items that are hot because 9/10 the belt items are barely warm at best. I usually order everything off the menu because it beats waiting for your favorite dish to come around. We come here fairly often, and sometimes we have a hard time flagging someone down to take our order and re-fill our drinks but that's usually during their peak hours. And let's be honest, when they are super busy they will straight up ignore you which happened to us last time so be persistent. Anyways, the food is good and fresh and reasonably priced and if you go for lunch it's usually not too bad.
(4)
Norvina C.

Amazing. The space shuttle plate was awesome Ordering food via touch screen, dope Good sushi Atmosphere was very tech Variety of people Water was constantly filled Service was good Ordered more than four at a time Felt like buffet, get carried away eating
(5)
Preston C.

THERE ARE SO MANY FLYING BUGS. How can they let this go on? All it takes is to clean the drains and some properly placed traps. If they can't clean, how well do they practice good hygiene and sanitation?
(2)
Elim N.

Not so good Genki. Genki has fallen down a long path. A once high school favorite of mine, I decided to give it one more try. The Ward location is much less busier than the new Ala Moana location. The quality of sushi has change and the portions have gotten a lot smaller. We ordered: Spicy Tuna Bowl [$3.80]: A mini don. Really mini. Onion Salmon [$2.80]: What you expect. Salmon Collar [$3.80]: Collar was decent for the price. Seared Garlic Ahi [$3.80]: Lots of garlic mayo, lightly seared. Vegetable Croquette [$1.50]: Hash Brown. Spicy Tuna [$2.80]: Size has gotten smaller. Quality is not as good. Soft Shell Crab Roll [$4.80]: Had a weird taste. Roll was stuff with items that did not compliment the soft shell crab. Negitoro [$3.80]: Really mushy. Genki is not putting enough time to focus on their quality anymore. No good :(
(2)
Laurabeth M.

Is it just me, or is this location more expensive than the others? At most, every plate I had here was decent--acceptable enough to not put the plate back on the belt and hope that no one notices. I came to this location because the quality of the one at Ala Moana is great, but the wait is always so long. These must be run by totally separate systems of management, because it was just... a rip-off, to be totally frank. No waiting time, friendly staff, but quality of food was mediocre. Every part of my miso soup was tough. My fiancÃ© looooves ahi, and almost sent the ahi nigiri back. And he's not the type to do that, ever. If you have a sushi craving and you're just desperate to quell your craving, don't settle for this location. It won't satisfy you.
(2)
Kelsey U.

Food quality has gone down, sad to say the service has as well. My family frequent this location often as it is a cheaper option for dining out near Ala Moana besides the food court at the shopping centers (Ward and Ala Moana). Although the food is cheap, the customer service is reflected in the prices. Service at first was good but the wait staff seemed to be multi-tasking; seating, serving, and taking checks for customers. Our waitress seated us promptly, brought us water, and took our orders within the first few minutes, and we were satisfied... for a while. Until a while became a lifetime waiting for our placed orders. We waited 10 minutes... 15 minutes... time couldn't have gone slower. Eventually we waived down our waitress and asked if she could check on our food - turns out she didn't put our order in. Greeaaaat, I thought, so we waited another 10 minutes. Finally the food comes, but things just don't seem to get better. Spicy Ahi was okay, but seemed more like Spicy Mayo - you get what you pay for I suppose - there was little bits of ahi in there somewhere I suppose. We also ordered a few other things including a chicken karaage, deep fried at a heat so high that the batter literally turned an awkward white and dark brown color. Went to the restrooms before leaving as well - floors were slippery and there was a giant hole in the ceiling, can you say unattractive? It's is safe to say that the next time I'm in the area, I'll be checking for other restaurants in the area.
(2)
Elizabeth N.

It is what it is folks. Sometimes you just want quick, tasty and affordable sushi NOW. And if you have kids, good luck lugging them into a typical japanese sushi bar/eatery (with my toddler, it's like putting a hungry and bored puppy in a china closet). Some folks are grossed out by "exposed" food and by all means in these days of mutated diseases, we have every right to be. So in that case, just don't grab off the conveyer belt and order directly with your server! Although the conveyer belt is half the fun of coming here....but love that you can just order off the menu and get your food from the kitchen directly. At anyrate here's my recap: Pros: -Really like the convenience of the Ward location, free (albeit tricky) parking garage and not as busy as the Kapahulu and Ala Moana location -Pretty clean -Good prices, tasty food; the grade of fish here, I'd liken it to the previously frozen poke you'd get at Foodland etc...not the "best" but definitely not aweful either. -They do fried things really good here (chicken karage, tempura rolls etc) -I really like the dynamite roll and spicy ahi topped anything here. -In and out dining -Kid friendly Cons: -I'm kind of leary of some of the dishes going around on the belt more than 2x (the mayo dishes and tempura) but again, just order it fresh to ensure quality. -The wait time can be long during peak dining hours, so come just a little before or after to avoid it.
(4)
Paul K.

I went back and not only have they not done anything new it's much worse. I gave the GM the number to a company that sells insectivorous plants and will check again.
(1)
Lei N.

It's been a while since I've eaten at any Genki location. Before the HPU post graduation meet and greet, Charles and I came here for dinner. Is it just me that I hadn't gone in so long or have the prices on sushi changed? I got a red, silver and black plate. Spicy Tuna Bowl - couldv'e been better. Ika Geso Karrage - why you cost more now?! Dynamite Seafood - meh, I shouldn't order you anymore. Since it's the season to shop I thought Genki's would be packed and that there would be a wait for a booth. We had to wait but it wasn't too long. Our waiter hardly came by to check up on us. There were long periods in between where we sat there waiting. We had to ask him a second time for our checks.
(2)
Kendra W.

The sushi was yummy. But the watermelon ice cream was incredible. Don't remember our waitress or if she was good/bad because we were too busy watching the food on the conveyor belt.
(4)
J S.

rotary belt is filthy, probably needs a good health inspection. The rice is not so great! They use to much mayo and sauce on the sushi so you can't taste the fish and rice. Salmon sashimi is low grade and was probably frozen. Over all customer service is great!
(1)
Shay F.

Let's start with, I like Genki Sushi. However, I go to Genki Sushi to enjoy their non-sushi items... or the non-fish sushi. But they no longer have the chawanmushi item. In addition, I feel as though the overall quality of food has drastically dropped. I even tried a fish-sushi so was appalled by the low quality of fish. I mean, yes, what can I expect from a Genki Sushi, but I swear, it was way better before.
(2)
travis s.

It's belt sushi, don't expect the best of anything here. What you can expect is high school servers who may or may not remember what you ordered, and to be filled up with rice not fish. Be sure to double check your plate count. Skip anything toasted with the butane flame as it will taste faintly of butane because of how close the flame is held to the item being toasted. On the plus side is relatively inexpensive and the workers are generally very friendly.
(3)
Heidi P.

Not that impressed - somehow I remember the sushi at other locations being better. It wasn't bad - but for the price - meh. I took my kids here for the atmosphere - but can anyone tell me when they started adding items like juice on the belt, ice cream pie etc? It felt like there was more junk food thank sushi to chose from and the sushi looked a little bit wilted. Overall it is always an option when you are in a pinch to grab some food for the keiki that is not McDonalds! The restaurant is large enough to support booth seating - which is great! I tried their tempura and chicken wings (ordered not pulled from the belt) and it was definitely better. My kids tried the crab sushi, ebi, shrimp tempura and of course a cupcake each! All in all the service was good and they kept coming back to make sure we were doing well. Would I come back again - possibly - but only if I am in the area.
(2)
Sweetie M.

Very dissapointed with this location. I normally get really great service whenever I dine at genki and I've been to pretty much every one on the island. but tonight this location fell short of customer service and quality of food. Normally when I go to genki, or any dine in restraunt for that matter, the host walks us to our table. Its a small gesture of courtesy to customers that was not exhibited tonight. Rather than escorting us, the host at the door said to follow the family in front, who was not with us, and just take whatever booth they weren't going to use. RUDE. Our orders took very long to be be taken as well as filled. And the wait was definetly NOT worth it. The fried squid combo was fried to a burnt crisp. Normally I'd finish mine then finish my wifes but I barely took two peices of what was brought to me and couldn't eat anymore. Another thing that racked my brain was being that it took so long for the order to come to the table I would have thought they were being made at that moment and I'd be able to enjoy a nice warm dish. NOPE. It almost tasted as if the food had been sitting on a counter top waiting to be served. So sad that I have to give such a bad review to genki. I love Genki Sushi, just not the one at Ward. :(
(2)
Nat N.

Of all the Genki's I've tried, this one comes in last. The quality is just not there. Everything on the conveyor belt looked like it's been sitting there all day long. We ordered everything through our waiter, and crossed our fingers that they weren't just going behind the wall and grabbing them off the belt. The nice part about this location is that there is never a wait for a table/seats. But I think that's because everyone is in agreement that there are better Genki's to visit.
(3)
Caslene B.

They're not busy at all but they're taking a while with our orders. Literally just desserts on the conveyor belt and worst of all, FLIES! EVERYWHERE! So unsanitary! Food was standard Genki quality but I would not come back here.
(2)
Kelli S.

I've only been to this Ward location of Genki Sushi a handful of times, but I actually prefer it to the Ala Moana location because it tends to be less crowded. I've never had to wait long in order to get a seat here, even though this Genki is located in Ward Center. My mom and I happened to be shopping in Ward around 11:30 a.m. on a Wednesday and we were contemplating our lunch options. We were initially going to the Ala Moana Genki location because my mom had never seen the new conveyor belt--in that, you can electronically order your sushi and your selection will roll out to you on a little cart--but I knew that this Ward Genki was much faster, so we just decided to stay put, since we were already at Ward. The counter was wide open, save for a few customers, when we came in for lunch. It was really nice not to wait, plus I felt that we got more attention from the staff (in terms of water and tea refills), since they weren't too busy. By the time we left around 12:30 p.m., there were definitely more people in the eatery and if you wanted a table, you had to wait. I've never been disappointed in my menu choices when it comes to Genki (any location). I've tried many different things from here--and there are still more to try--but I definitely have my favorites. Here's what we got on this particular visit: "Crab Mayo": This is one of my favorite dishes from Genki; I normally don't like mayonnaise but this is the only time that I eat it. "Crab Mayo" consists of imitation crab wrapped in nori. That's my favorite part of the California roll, and a good portion of the imitation crab is usually included in this dish. "Stuffed Mushrooms": My mom likes to order this, and I usually have one of the mushrooms since three come in the little dish. Mushrooms aren't normally my favorite, but these stuffed mushrooms are absolutely to die for! They're stuffed with that imitation crab filling and garlic; each mushroom is so succulent and juicy (they don't skimp when it comes to mushroom size). If you like mushrooms, you'll love this dish, but even if you're not the hugest mushroom fan (like me), you may just surprise yourself and end up really liking it. "Spam Sushi": This is another one of my mom's favorites, and on this visit, I didn't order it for myself (I was too busy eating more "fishy rolls"), but I had one of the two spam sushis on the plate. I always enjoy this selection because it's a mini version of a spam musubi (light on the rice) but the teri glaze that tops off the spam is slightly sweet and enhances the sushi's flavor. "Spicy Tuna": It was at this location that I tried spicy tuna for the first time, and man oh man, what have I been missing all these years. I was always intimidated by this menu selection, I suppose, because I have never been the hugest fan of tuna - canned tuna or otherwise. Plus, I was always a bit queasy about raw fish. But I enjoyed this spicy tuna dish immensely. The tuna tasted fresh and I liked the spicy sauce that it was smothered in -- it was flavorful but not too spicy for my liking. I picked the green onion garnish off my tuna, but I would definitely order this again. In fact, if I'm really hungry, I wouldn't hesitate to order the "Spicy Tuna Bowl" that my dad really loves from here. "Spicy Bomb": I was always curious to see what this dish tastes like, and it seems to include the spicy tuna filling but inside of the inari shell. I guess if I want something slightly fancier, I would opt for this dish, but the interior seems to look the same as the spicy tuna roll. "Spicy Salmon": Salmon is one of my favorites, so I would be down to try this dish the next time I visit Genki. I tried the seared "Garlic Salmon" before, so I know I'd probably like this dish, but it includes salmon filling wrapped in nori and probably topped with that spicy tuna sauce. "Salmon Cream Cheese Roll": This roll reminds me of a Philly roll because it includes cream cheese, and since it features salmon, I definitely want to try it at some point. "Dynamite Spicy Tuna": I usually stay away from the pricier black plates, but this roll always intrigued me ... even moreso now that I like spicy tuna! I wonder what makes it "dynamite" and I wonder if that means that it'll be spicier than the usual "Spicy Tuna Roll." I am interested in trying this roll, in addition to the "Volcano Roll," one day!
(4)
Aloha Jane M.

I love Genki Sushi! And I love it even more now with their new system going on. However the night I did decide to eat at this location, it was bad. I tried to understand because it gets difficult working at food service. But it definitely felt like it was just our party that wasn't getting the great service like the rest of the other customers. 1. When we got seated, no drinks were offered. Not even water or hot tea. So I had to order it through the screen but wasn't given to me 15 min. after the fact that I've already started eating. 2. No trays were given to pour our shoyu sauce or wasabi. Had to improvise by using the plate where my food was. However when a new party came to us, trays were given and even their drinks right when they settled down and sat. 3. They didn't check up on us frequently like the other customers around us. Which I felt like we weren't important as the others. Other than that the food was good. It was probably just a bad night..
(2)
Ashley M.

When I crave for sushi, Genki is the first place that comes to mind. But since we were in the area for a consultation for another possible wedding vendor, we decided to come here. I usually like coming here cause there's no wait, which was the situation this day..no wait, great! It took awhile for us to get our water after being seated, as well as putting in our order even if the staff kept passing us. We finally got to order our food, and my fiance ordered some fried item, which I cant remember what it was..but it was cold. I told him that they probably just picked it off the belt cause I remember seeing it pass us by on the belt. I mean, the whole reason of us ordering the items is so that we could have it made FRESH. But he's a trooper and one to not complain, so he just ate it. My squid combo was salty for some reason, so it wasn't a pleasure to eat. Their portions has gotten smaller not too much on taste. Service was really mediocre, and I wasn't such a big fan on that either.
(2)
Becky M.

There are times when I crave fast, cheap sushi and Genki always comes to mind. I come here only a few times a year (or less) and it's just...eh. I came to this location one evening for dinner and had about a 20min wait. There's Brookstone and several boutique shops nearby for you to browse in to pass the time. Once we got seated our server quickly got us our drinks and took our order(s). I think the sushi made at this location tastes better than Ala Moana's location IMO. The sushi on the rotating belt never look appealing to me, so I just order off the menu. The only reason I'm giving this place 2 stars is because I found a small black hair in one of my sushi's *thumbs down* and a small cupcake costs $4 which is insane (go to Hokulani if you really want a cupcake worth the price). I can't get too excited about sushi here. I would go to a more traditional japanese restaurant, maybe pay a little more $ for the atmosphere and authenticity; but like I said if your looking for fast, cheap sushi either give this place a try or head over to Kuru Kuru.
(2)
Ashley K.

Seriously what happened to the quality here?? I haven't been here in a while..mostly because Kulu Kulu is my go to spot now days and I'm never in Ward. But my fiancÃ© and I noticed you guys jacked up the prices and insanely lowered your standards. $4.00 for a poke bowl with two small table spoons of poke and a small scoop of rice? Really? And come you're guys staff is horrible. Yes you're tentative to take orders and bring us the food but your run away after you drop of stuff without asking if we need anything thing. Trying to get a waiter/waitress..is like trying to hail a taxi during rush hour. You guys weren't even busy. The 1 star is basically for the fried squid and chicken we orders which was fresh..yet everything else wasn't. Safe to say we will no longer be coming here and rather drive the extra few milled to a better sushi restaurant -.- sorry y'all~
(1)
Ranell L.

I like the fact that I can take advantage of the "close-up" parking right in front of this location. That's one perk for me, especially since I mainly go to the Ward location during my lunch break. One of the items i ordered was the Assorted vegetable tempura. The portion sizes was good but the tempura pieces were super oily, it made my tummy hurt a little. The tempura was also a little bit overcooked. The cashier that rung me up was pleasant.
(3)
Michelle R.

I usually go to the location in Ala Moana because of convenience while shipping in the mall and because they have those automatic "trains" that deliver sushi that you can order yourself. Though the wait there is really long sometimes, maybe like 30 minutes plus at rush hour. I started to go to this location recently and I actually like it better. If you happen to go when it's slow, the service is pretty good and the quality + portions of the food is better. (I'm guessing because they don't have to keep up with such a high demand as in Ala Moana) The servers are attentive and I usually don't have to wait long after ordering to receive my food.
(4)
Tiffany T.

Genki sushi @ Ward is roomy and the sushi belt turns around the place. It has a lot of selection. Prices are so reasonable. Yellow $1.65, green $2.40, red $3.00, grey $4.00, and black $5.00.
(4)
Maria R.

This genki location is my go-to spot because it's cheaper than the Ala Moana location despite the parking issues. This location is actually perfect for those who frequent the Ward area, specially after watching movies or simply if you want to stop by for sushi; this location is on the way. Ben and Jerry's is also around the corner, which is a short walk if you are craving desserts. This genki location have waiters and waitresses who will gladly take your orders instead of the snazzy sushi train they have in ala moana. Ordering is a breeze although sometimes the food will take long to be sent out but, most of the time the food comes out quickly. Some workers seem lethargic and some workers have excellent service who always checks up on my water or tea. The reason why I'm giving this place 3 stars is because of the sushi price and the portion of the sushi. Sometimes I'd have a very sad sushi that likes to fall apart as soon as i try to pick it up I mean like why am I spending so much on loosely rapped ikageso with under-portioned rice? What a depressing sushi. I just hope the employees are a little bit more consistent with what they're doing so that way nobody gets a sad sushi at all.
(3)
Krista J.

I don't see what ppl see in this place. The sushi is terrible. The service is junk. It's cheap cuz it's bad. If ur a tourist not from the island, don't go here it gives sushi a bad rep
(1)
Pheng L.

To the best of perceptions, it's mostly a novel device to increment the appeal. And it works. We waited in queue for 15 minutes. The food itself, you'd be ashamed to write to your mama about. I won't say it's bad but I believe we all had better. The fare is affordable. I believe there's 2 sections, the first is next to the conveyor and the second allows you to order from the touch-screen monitors. It's pretty neat. The food comes on a monorail.
(3)
Francesca C.

Best genki I have been to! So yummy and fresh and great friendly staff. Also NO LINE when you go before 5:30!
(5)
Reyna A.

I always enjoy coming here to have nigiri sushi. I think that the prices are reasonable and the service is mostly friendly. The food is consistently tasty. The only reason I gave 4 stars is because when it's really busy, sometimes you have to wait a little longer for your order. Also a great place for families because the children get a kick out of the conveyor belt. Atmosphere is always nice.
(4)
Minho G.

Food was okay but the service was junk. Our waitress rolled her eyes after she finished taking our order then left her other coworker to take care of our table. Hope her eyes get stuck that way.
(2)
Marko C.

You get what you pay for! Genki Sushi is a revolver type of sushi restaurant, where the chefs make the dishes in the back and place it on a conveyor belt that goes round and round. The Genki Sushi restaurants very in quality across the Ala Moana / Ward Warehouse / Kapahulu / Kane'ohe locations. The sushi is cheap. You get cheap sushi. I ordered three orders of the Hamachi sushi and got two plates of sushi where the fish was mismatched and touch as leather. It kind of ruined the meal for me (who normally eats 15-18 dishes by myself). The fish was smelly and did not taste fresh. The most unpleasant part of my experience was the management staff. First, I have to say that the staff employees work really hard in their jobs. They helped to refill tea, make sure that you have everything that you want to order, etc. All of their positive efforts can be overshadowed by the grumpy manager. the manager (guy who watched over the employees and managed the cashier area) was very unpleasant and did not seem to appreciate his customers. I was excited to pay my bill, but he seemed to not have the time to appreciate me. No conversation of - "How was your meal" or "Did you have a nice time" or "How are you doing" or "Thanks for coming in". All I got was grunts. Sorry, I don't speak caveman. Never again. Food Grade: D Service Grade: C Worth the Money Grade: D Overall Impression Grade: D.
(2)
Lily N.

When I first checked into here I was wondering "oh why does this place have 3 stars?" And now I know why . I ordered salmon sashimi and they all came and they looked like they were sliced by an amateur , it literally looks like slices of raw chicken beasts on a plate , and then I ordered garlic chicken and i tried it and it's not as flavorful as I anticipated it to be . And then I was using my chopsticks and it just snapped in half !! In my face too OMG and even my friends chopsticks snapped on her while she was just trying to rip it apart . Like ok what's up with the quality of their stuff here . Other than that they have varieties of ice cream pie, and the cupcakes are so cute and very decorated with caramel and such so they probably specialize in desserts . They didn't ask to refill our teas not once tho and I also found a hair on my cucumber in my salad .. I think this place deserves a 3 star based on quality but other than that customer service is ok
(3)
Grace L.

I looooove sushi and I could probably eat it every single day. I'm talking about raw fish sushi, not just cali rolls and such. For this reason, I normally don't eat at genki unless I'm craving a quick spicy ahi pick me up. We drove around for a while trying to figure out where to eat and saw that genki didn't have a wait for dinner so we decided to grab a quick bite there. I ate onion salmon, spicy ahi, and spicy bomb. Basically, you get what you pay for. The food isn't bad but it's definitely not great either. I felt that the salmon and ahi were good. However, the other fried items on the belt were probably sitting out a little too long. The flavors of the spicy bomb were really good; spicy ahi, inari, and unagi sauce. Sweet and savory all in one. The onion salmon is exactly what you'd think it would be along with the spicy ahi. Overall my boyfriend an I ate 8 plates and the bill with tip came out to $30. We weren't stuffed to the max but it satisfied our hunger for the time being. Genki is not something I usually "crave" but it's quick and easy. The service was good and they were prompt at taking our orders/refilling water/delivering food/bringing us our bill. Overall it was an okay experience. Nothing to rave about but nothing to complain about either.
(3)
Teri Y.

Don't let the people waiting at Genki deter you if you're a party of one or two. Usually you can be seated at the counter right away. Genki's is my go-to if I'm not feeling like total fast-food, but don't want to do a full-on sit-down sushi session. It's great for my usual shopping/eating buddy when we do our Saturday morning Ward marketing (farmer's market, Marukai, Fisher Hawaii, etc.). Variety satisfies her omnivore appetite and my low-carbish one all in one place. And when I'm dining alone like I did the other day, nobody bothers you, looks at you funny, or judges...no matter what you decide to grab off the belt & eat. I had very attentive service, my food was good, and I was in & out quickly, without feeling rushed. What more can I ask for?!
(4)
Alice N.

One star is being nice! Roach on conveyor belt eek! Rice is sticky mush gross! Sushi has no taste! Took over 20 mins to get food and only less than 10 people inside White guy can't cook Went to pay for our snack $15 ripoff! Should not have given $2 tip as the guy at the register was rude and condescending. after I showed him the picture of the roach we saw. He's was like oh where you seen it? Stupid! Not even a apology Will never go back!
(1)
Honest Opinions H.

Excellent Service! My sister and I came to dine at the Ward location and were surprised to have such great service. In our previous experience, Genki Sushi is always fast at greeting "Irasshaimase!" But this location really went above and beyond. Each worker that helped us greeted us with a smile, offered as much assistance as possible, and were very polite. Unlike the Ala Moana and Hawaii Kai locations, the workers were very attentive and helpful. On top of all of this, we enjoyed our dinner & will be back again. We are definitely recommending this restaurant to our friends!
(5)
Millie H.

Tonight was off the hook for this location. I've been coming here for some yrs. Each time I've come it's never that crazy busy where you had to wait especially on a weekday evening! But, I'm impressed. Although it was super slamming, waiters running all over the place, fryer wasn't working fast enough to bring out their onolicious garlic karage chicken, bussers/host/hostess doing there best to break down, clean, and get ppl in as fast as they could. I was amazed at how awesome their customer service was. They had to apologize a few times for not being able to come as quick as they would like but, they did it! They all looked pretty beat up though from tonight's rush but, they all did excellent in serving our needs. ... great job Ward Staff... props to you folks
(5)
Nicole H.

Genki use to be a lot better. Today they were out of ikura and scallop mayo! I felt the spicy tuna use to be better and is now too spicy for me!
(3)
Ninarae N.

Food was actually great, service was wonderful! Just one big ginormous gripe that I could not get over and pretty much killed my meal and conversation with my friend....flies. It started with one fly, which was tolerable. But then that fly called over all his other homie flies and soon enough, they were all kickin it at my booth. I had to hover over my food to protect it, whilst waving drastically at the suckers in attempts to-- I dunno-- swat the hell out of them or intimidate them, but what the hell do I know how to tell, much less motion, to a fly that he's not invited to my party. What made it worse was we were seated right next to the kitchen. Raises concern for how well the food is properly maintained and/or kept from flies and other critters. Otherwise, service was super solid. Kinda felt like VIP a little bit. And I must've been, cuz these flies were trynna know all about me!
(2)
Madeleine F.

This has to be my favorite Genki location! I've tried a few others and I just don't like the service or the variety of sushi sent out as much. These guys are fast, polite and have great, FRESH sushi! I realize it's not "authentic". I've been to Japan and eaten sushi at SEVERAL authentic and renown places including the Tsukiji fish market, however Genki is our weird American/Hawaiian fusion version of sushi and that's what makes it fun! :) If you like something a little weird try the tuna bomb! It's inari/cone sushi with rice and tuna/mayo. I also really love their spam sushi - YES I SAID SPAM! :'D I will mention we had a single incident of a cleanliness issue but you know what? It won't stop me from going here! I mean if that stopped me from getting a delicious food experience I'd never go to Chinatown. :P Ward center's Genki is awesome and I highly recommend it!
(4)
Pabs G.

If you want to eat Japanese food that is just ok, nothing fancy, nothing really all that tasty, and likely something you could pick up from Japanese markets, then Genki sushi chains are the place to go. The food is ok. If you're famished and there are no lines, then it's a decent eat-n-leave place to satisfy your hunger pangs. Don't expect to have a conversation with the servers because the goal seems to be to limit conversation, provide patrons what they need, and deliver the tab in a timely manner so you can prepare seating for the next patron(s). This is fine and acceptable because there are many times when this is what the customer prefers as well0. We usually order off the menu. The thought of food passing on a conveyer belt next to the person who just sneezed grosses me out. Soft shell crab, spicy ahi, and shrimp are my favorites. Wish they still served shishamo.
(3)
Kimberly L.

Food was good. Drinks were always refilled. Seated rather quickly. This is one of the cleanest and more well lit Genki sushi I've ever been to. The servers were friendly and the conveyer belt items had a nice variety. Location is great but the parking lot is crazy!
(5)
Armelyn Joy V.

Afternoon workers aren't the best, but they're really nice and was constantly checking up on us. I just didn't like the fact that the squid combo that I always love eating from there was burnt, so we had to ask for a new one. And we was waiting for one of our orders for 10-15 min and come to find out they didn't punch it in, and this happened two times! Still a very great place to eat at though, I still go whenever I'm craving for sushi
(3)
Vivian C.

I would not recommend this place to anyone. I'm not sure if it's only this Genki that was terrible, but after my experience here I don't even want to try the one at the mall. The first thing I pulled off the conveyer was a garlic ahi sushi. I could not even bite the fish...it was like rubber. Either the fish wasn't fresh or they don't know how to slice it. I told my waiter and she was nice enough to take it back. Then I tried a seafood bomb which had 4 rolls topped with baked seafood. There was way too much mayo, which made of disgusting. Everything else was just blehh. I didn't end up eating much and wasn't even full, but I left because I felt sick. However, the pricing is ok for the type of food that they were serving and the amount that's given. If only the food tasted good.
(1)
Crissy K.

Umm, what HAPPENED to this location? On a recent visit, rice was super mushy and full of excess water. That could explain why there was absolutely no crowd at peak lunch hour. If you can't even master the rice, you have no business calling yourself a sushi place.
(2)
Guest R.

This genki sushi is great not to crowded and has a great staff. The only thing is the parking stalls are so small. But I had a.great lunch will come again
(4)
Ed K.

Genki sushi is one of our hawaii favorites. we usually go to the one in ala moana, but since the renovations been going to the ward location. noticed sudden quality changes over time. the new slimy sauce is AMAZINGLY depressing. service was always friendly and well trained. sushi is placed on a revolving belt in an up for grabs manner, but gets cold from sitting there. for that reason i find ways to get around it and reccommend orderring from the menu is convenient to decide w/ the picture next to it, arrives hot, and without the sauce. spicy tuna, philly, california roll, tempura, maguro, spider roll are all good. can get expensive if u eat alot, so if u are in a party of 4 or more, would recommend one of the higher end sushi bars. the california ones are unequivalent.
(5)
colleen a.

I had a great experience here and got out under 20 bucks lunch for two. Not bad. I agree with some of the other posts. .. If you want really fresh sushi order it... Some of the plates going past looked like they had been sitting there for a while but others looked fresh so we tried those. Yum!
(4)
Glenn L.

I love Genki sushi, this was my first stop when I visited Hawaii last week and I really liked their poke bowl and baked mussells. I wish they had this place in cali, i'd go everyday!
(4)
Juliene C.

It's not high quality. It's not fresh. But if you want to eat sushi like now & don't really mind, then by all means come here! I came in on a weekday right when it opened. There was nothing on the conveyor belt yet. The waiter was kind & just took our order from the menu. Love the spicy tuna & pretty much everything else they serve. I did order chicken karage & they never brought it out. Luckily, they put some out on the conveyor & i just grabbed it from there. Totally coming back here!
(4)
Letsirhc S.

I really like this Genki because when I go there's hardly any wait. I would choose Genki over Kuru Kuru any day. My two favorites on the menu are the spicy tuna and the garlic salmon. I hate it when people brand their ahi as spicy when it isn't. At least at Genki their spicy tuna has a kick and that's before dipping it into the wasabi and shoyu! As far as their service, I've never had a problem.
(4)
Sonia W.

I like this restaurant, it's fast and fairly reasonable. The food is delivered quickly at lunchtime when we always go.
(5)
Jayson L.

i used to like genki sushi a lot. the reason i feel like this isn't getting better is because of the price. they charge almost 3 dollar for 2 tiny spicy tuna. i know fish market price is expensive but it's not that expensive. they say they have to raise their price due to their renovation but they have enough customer to cover their renovation cost. I thought who reason for genki sushi was for fair price for their fast and cheap made sushi. it's like saying you want McDonald to start charge money like Kobe burger price. i still go to this place when friends ask to go but i perfer going to other sushi place.
(3)
Nicole I.

This is my favorite Genki location on the island. It's bigger than most, and not to mention clean. Often times, this location is overlooked, so it's likely you'll be seated instantaneously. If you're in a group, booths are sometimes full, but the waits are never long. Sushi selection on the belt is usually pretty good, but during my last visit we could barely find anything we liked. My family and I ended up ordering most of our meal. The turn around time was quick, so it wasn't a bother to us. Here's a quick run-down of our favorites: - Spicy Ahi - Tuna Salad - Ahi - Scallop Mayo - Garlic Salmon - Ebi Fry - Vegetable Croquette The staff here are also very friendly. Whenever a server/host passed by, they took a moment to check in (whether or not they were assigned to our area) and take orders if needed. I liked this a lot! Most of the time, we have to flag servers down, but not here! If you're looking for quality sushi at affordable prices, check out Genki Sushi at Ward! It's always a pleasant experience, AND you can shop around Ward Center or Warehouse afterwards. ;)
(3)
Andre V.

Absolutely great place for sushi! It's fast, it's cheap, the service is awesome and the good is always fresh and delicious! Love it here!
(5)
Scott P.

Went to Ala Moana and noticed it was closed. Walked by later and read a sign on door saying, "Temorarily closed for maintenance." Didn't they just reopen?
(3)
Justin S.

AVOID at all costs. Go to Kapahulu or anywhere else. THIS Genki Sushi is food-poisoning-ly unsanitary, and I refuse to allow anyone I know eat here. LOOK at the cover photo of this location: It's an EMPLOYEE with his FOOT on the conveyor belt that the food passes over. COME ON! Get it together, you disgusting idiots at Ward.
(1)
Sara T.

Service here is pretty bad. No wonder it's always empty! I came to get a quick takeout - 1 California handroll and 1 order Spicy Tuna nigiri. The California handroll was already made and in the display case under the register, but they had to get the nigiri from the kitchen. Ok, no problem, I'll just pay and wait. 10 minutes later.... really? Not ready yet? There are about ten Spicy Tuna nigiri going around the conveyer belt (not that I'd want one from the belt, but they were obviously being made), and there were only 3 other patrons in the restaurant, and about 4 people working. The girl who took my order and rung me up was nowhere to be found. Finally, a different girl came over and asked me if I had been helped, and when she handed me the bag with my takeout, which was sitting on the counter, she asked if I had paid. I had already, but even if I hadn't, I could have very well just taken the bag without paying, because there was clearly no system for taking and fulfilling orders! Unbelievable.
(2)
Nicole M.

I love sushi. Sure, coming here won't be your top-of-the-line Japanese restaruant type, but you weren't really expecting that were you? It gets busy, but on a Friday night around 9pm, we were seated at a booth within 10 minutes. I ordered a few things, and took some from the belt. Some things went around and around without being touched, and sure, maybe they should've taken it off. But no one was eating it anyway. The eggplant fry was good, and the tempura California roll was what took me from full to uncomfortable haha. Overall, I love genki, just don't do what I did and order a bunch of stuff, then eat from the belt in the meantime, you'll be disgustingly stuffed.
(3)
Emi H.

You're going to pay a little more here than at your Mom n Pop sushi joint but it's still cheap sushi! My mainland friends are always astounded by how affordable sushi is in Hawaii. Ahhh the benefits of an island population that's 55% asian! This particular Genki is located on the ground floor at Ward Center and is much bigger than its Ala Moana counterpart. We didn't eat in because we were on our way to an event and I was grabbing food for my slaves, errrr I mean "team members," but instead opted for take-out. Normally I'd prefer to eat in at Genki (oh conveyor belt how you hypnotize me) but sometimes time is not your friend. Ordered the spicy ahi rolls and ebi nigiri for some easy afternoon snacking. My take-out order ended up taking about 10 minutes which isn't too terrible although I don't think it was a complicated array of sushi. My BF enjoyed the spicy ahi roll and commented that he really liked how crispy the nori was. My ebi nigiri was typical cheap sushi but I have to give the extra star just for the fact that Genki gives out FREE wasabi. That's right! FREE wasabi! Okay so maybe I'm a bit overly excited but it would be like McDonald's charging for ketchup. It's an essential condiment and should always be free. I'm looking forward to when my kiddies grow older and are courageous enough to consume sushi because I know they are going to love that conveyor belt. Round and round and round and round...
(4)
Tremaine F.

I go out to eat for one reason and one reason only, IM HUNGRY! I don't expect anything more from an establishment other than a clean facility and service with a smile. I don't complain about how crappy food is or how bad the service is and if it is I don't mention it on yelp. Don't get me wrong the food needs to be somewhat good and the servers need to at least smile whether genuine or not and do some "check ups." A lot of people go out to 3 star restaurants and expect 5 star everything. Is that what people really go out to eat for. Whatever it's their decision. Today I was with my 10 month old daughter at the counter seating, I was greeted immediately by a nice young lady who got my order in quick. Another server came along to check on me which was nice. It shows the teamwork between the staff and the level of service to their guest. The one and only issue was with the manager, not really a big issue, but still. I was standing up to fix my daughter in the high chair and the manager came to me with a plate I ordered and instead of placing it on the counter and explaining what the order was, he just hands it to me as I'm helping my daughter get in the chair. He doesn't say a word to me, just hands me the plate and walks away. Minor issue to some and some would say "why let that bother you." It all goes back to friendly service with a smile and not getting that from the MANAGER, the person who should be the most hospitable, was not given. I asked the girl who took care of me if they shared tips and with a smile and subtle laugh she said "we all share tips" I hope the manager doesn't get any of my tip. My bill was 20.06 I left 19.04 as the tip. Why so much? Money comes and money goes, I'm a server so I take care of my fellow industry brothers and sisters.
(4)
Mary D.

I've only eaten here a few times and each time its just been so - so. Today was nice because it was empty. We got there a little after 11 and there was no one in there. They open at 10 so we figured we beat the lunch hour rush. No one was at the front to greet us. We stood there for about 2 minutes before someone came out to see us. We got to sit wherever we wanted and there was nothing much on the belt yet. They had green salad, somen salad, and drinks going around. We got our water and tea quickly and placed our orders. Our tuna salads were good. They tasted fresh and the nori was nice and crunchy. The garlic ahi and garlic ebi was also good. The baked mussels were nasty. The mussels were big but it had this funky over oceany flavor that flagged me as a no go. I'm pregnant so maybe my tastebuds were in overdrive. But my sister tried one and didn't care for it either. I also ordered the stuffed mushrooms but when that came I was so full i couldn't eat it. My sis tried it and said it tasted like the mussel but with mushroom flavor. PASS! We had an order of gyoza was yummy. Overall, the service was ok, the food was meh, I might come back again one day but only if I'm extremely desperate for tuna salad or garlic ahi.
(2)
Lily B.

WOW. I was pretty surprised at all the mediocre reviews of this place and I was a little hesitant to eat here after reading them... however, I was glad I was proved wrong!! The BF and I had bought Hot Deals Hawaii vouchers for $30 worth of food for $15... and we went to redeem it on Saturday. We arrived right before 12PM and the there were a few people dining inside. It was our first time at this Genki Sushi location. We parked in the structure and made our way to the restaurant. Upon entering, we were immediately greeted by the employees with "irasshaimase". The girl at the register asked us if we wanted to sit at a booth or the counter; we chose a booth and she led us to a large booth. The establishment is VERY clean, VERY well ventilated (I love cold A/C)!, and VERY clean. The booths were clean and comfy. We ordered several items off of the menu, and grabbed a few items from the conveyor belt. The items on the conveyor belt appeared to be fresh and didn't appear to have been "sitting". There were 2 guys working behind the conveyor belt and they were quickly making different items for seated guests and to add to the belt. Shortly after we sat down, the restaurant was nearly 80% full! (good timing for us!) The portions for the food we ordered was very generous. The ahi tuna bowl my BF ordered was overflowing with ahi tuna. The ebi fry we ordered was HOT and fresh, so hot we had to let it sit for a bit to cool down. The ebi tempura roll was delicious; fresh ebi fried with a generous portion of cucumbers and sprouts. The other raw items my BF ordered were all yummy and fresh. Each item we ordered tasted delicious and you could tell it was made to order. The QUALITY of the food was on point also! The BF and I agreed that we felt the quality AND quantity of the foods we ate during this visit was WAAAAAY better than Genki Sushi in Waikele (which is where we usually frequent) Taryn and Grant were our servers and they were both exceptionally friendly and efficient. Christina (I believe) came by to ask how we were doing. And another female cashed us out (I forgot her name, but she was equally friendly and efficient). She even gave us a stamp card that we didn't even know they gave out. The guys who brought us our "ordered" items greeted us and were friendly as well. All in all, a 5 star experience from start to finish. It's unfortunate that other Yelpers did not get this type of experience but I'm sure as heck glad that we did! Thank you Genki Sushi Ward for exceptional food and service!
(5)
Mark B.

We have been to this Genki location a number of times when we visit Oahu. This visit we noticed a significant change from a more conventional sushi menu, to the more "gimmicky" selections including mayonnaise slathered items. I had salmon with sliced onion, which could have been tasty, but the salmon was pretty bland. Same for the tuna. Had some other interesting stuff, but the flavor came from sauce/seasonings, not the from the fish itself. That said, the service is excellent and I agree with other reviewers about the cleanliness. Hopefully the next time we come, they will return to a more basic, high quality selection.
(2)
Arthur S.

So you want sushi, but you dont know how much and at what cost. Genki is one of the places where you can go to actually pace yourself. Reasons why i like genki: 1. Sushi is constantly flowing in front of you. No waiting if your incredibly hungry. 2. You can limit yourself to how much sushi you want to eat without over stuffing yourself. 3. Most genki establishments i have been into keep everything nice and clean. 4. Quick service 5. Low prices A few of the dishes i can recommend at Genki is the chawan mushi and anything spicy ahi! are probably the most popular dishes to be ordered there. A couple reasons why i cant give genki the other two stars is just becuase it doesnt rate the quality of higher end sushi resturaunts. The sushi may not always be the most fresh and tastiest. Also i would prefer to go to Kuru Kuru over genki because the fish to rice ratio offered at Kuru Kuru is much bigger!
(3)
Kaori T.

Yet another rotation of rotating sushi. I like the innovative dishes, especially the Spam burger. Not too bad, and it fed 5 people for less than $40 buckeroos. I didn't expect much, and I didn't get much. It's opened late in case you want to venture here right before or right after a night out o' town. The food presentation is a little off, which only allows for the conclusion that it's far from fresh and far from the best choice out there. For convenience and price, I'd (maybe) come here again.
(2)
Chad Y.

Ok, here is the short and sweet about any Genki Sushi location. You go there because sushi is readily available, its relatively affordable, and it comfortable. It's nothing wow and nothing that makes you go "wow" or "omg, I need to have this" but it certainly does keep you coming back because it is just downright simple! As the originator of the conveyor belt concept, Genki has it down to a science. The sushi is constantly rotating and it usually well-stocked with the staples. If you don't see what you want, just go on and order it from your server! The fish is decent and the selection good. As a rule, I always order the hot stuff, even if I see it rotating...cause well, I want it hot! Service is decent. Nothing wow-ing, but they certainly are around and you can always ask if you need something! Location is hard to beat and the wait at the Ward location tends to be a lot less compared to the Ala Moana location. Plus with the parking garage right there, its a huge plus!
(3)
Shanisse I.

I like this Genki more than all of the other Genki locations.. Maybe I'm just biased. But seriously, I wouldn't go anywhere else. Before, when I was still in my "I don't want to try anything but spam" phase..I wouldn't even consider trying anything else. But now, I am in love with garlic salmon and their garlic ebi. practically anything garlic.. Service is ok. It can be slow when they are busy.. I don't usually grab things off the belt just because it goes around and everyone looks and breathes on it.
(4)
Krysten I.

This location really let me down. The sushi going around on the conveyor looked downright sad, like it had been there, sitting out, ALL DAY. I dont think even the workers would have eaten any of it. I ordered the spicy ahi bowl and was a little disappointed with the amount of ahi. I think they're cutting back on serving sizes..... The service was just bad. There's no other way to put it. We weren't asked if we wanted tea, and our waters were never refilled.
(2)
Reid Y.

This is my default sushi place when visiting Hawaii. The sushi isn't the best, nor is the craftsmanship. There is an amazing Japanese machine that creates the rice balls for the workers - it's actually an amazing achievement of human ingenuity. The only reason why I like coming here is because of the price. The sushi is CHEAP. My favorite thing to eat is the spicy tuna bowl - a bowl of rice with a heaping amount of spicy tuna on top. I could eat three of these and it would cost less than $15. Low point of one of my visits was requesting the Yaki Salmon and never getting it after sitting there eating other things for 45 minutes. They were "defrosting the salmon". Gross. I don't want to know that their first isn't that fresh. Oh well - cheap cheap and easy!
(3)
Edmund L.

This place just sucks. Nothing more to it. I think I spent the worst $10 ever. Big mistake coming here. My friend wants to strangle me for suggesting this place. After eating here, I don't blame him. -1st thing, the sushi prices aren't bad, it's just that the quality of the sushi makes it overpriced. The ahi poke was freaking a dull, dark, and slimy looking color. It tasted even worse, almost like a rotten fishy taste. I think my stomach felt kind of sore after eating it. I thought it was just in my head. Then my friend complains his stomach felt sore too. -2nd thing-the portion are tiny. I thought that this place was like a cheaper KuruKuru Sushi but I was wrong. I heard this place was generally cheaper but I disagree. Many of the quality items offered at KuruKuru are about a dollar more here at lower quality and smaller portions. The rice for the nigiri is miniscule and the fish is stale and thin. -Last thing-this place offers retarded food abominations like hot dog rolls, scallop dynamite, salmon bombs, and all these other terrible items just globbed up with ridiculous amounts of mayo. Just disgusting. I have no idea why the salmon nigiri needs to have a huge blob of mayo (that looks like it hardened over time being left out) on it. The rice seems to have been soaked in some type of sugar water or something making this even unhealthier. If you want good sushi, go elsewhere as you won't find it here.
(1)
Brittany R.

I love Genki Sushi. So much so that when i randomly saw one in Seattle i got excited, stopped paying attention, and missed my turn. This location is as good as all of the others i've been to. it wasn't that crowded so the variety of sushi coming around the conveyor belt wasn't as diverse as the others, but they still had a good amount going around. and the sushi was just as fresh as it should be. I dont think you can ever go wrong with Genki. It might not be the best quality sushi you will ever get, but its still up there. its a good time. and you cant go wrong with the price.
(4)
Jeff K.

WARNING!!! Do not go here on a Sunday afternoon. The belts were completely empty. Actually, let me take that back. If you want some Red Velvet cupcakes, the belt was stocked full of those. As far as sushi, there was barely anything. We had to basically order everything we wanted. Some would argue that everything would be freshly made, but if I wanted that I wouldn't go to a Genki. I do not think I will ever go back to this location. I will stick with my Kuru Kuru, even with the long wait.
(2)
Hayley K.

I haven't heard great things about this location, but I was craving sushi while walking around Ward. I found this location actually pretty good! My boyfriend and I got seated right away in this HUGE booth for just us :). The food came quickly and tasted great.
(4)
Jenn Y.

THIS IS ONE OF THE WORST GENKI EVER!!! Sorry I hate to write a bad review but every time I come here it sucks. I thought maybe since this place is in town and busy I should have a little more sympathy. Nope, each time I have come here it was terrible. SERVICE IS BAD. The workers are unprofessional, not friendly and not a tentative to their customers needs. The waiter was talking with his friends that were sitting across from us and did not pay attention to us. I ordered from another waitress miso soup and the waitress forgot my order. I also got someone elses order of sushi. My boyfriend order vegetable croquette and they said since it was close to closing so they were unable to make it. NOT CLEAN. It was not busy since it was close to closing bu the tables were not wipe, wasable dishes and utensils were put it away, and wasabi container messy and not filled. We ask for little bowls for the wasabi. The waiter took so long to bring it out. He seem more concern to accommodate the large group of his friends that was here then the 5 other parties that were still eating in the restaurant. POOR SANITATION. The food that was place on the belt was not monitored. I saw a fly/bug flying on the raw sushi. I totally lost my appetite and lost my respect for this location. I normally dont complain, but this by far is one of the worst sushi places I have ever gone to and I hope that the people who work here and the owners take a look at this review and make improvements.
(1)
Paula L.

The spicy ahi bowl was very fishy smelling/tasting, even under all that cover up. I didnt eat much of it - - so we wasted some money there. My favorite was the Crunchy California. Everything else was average tasting, what you would expect of each dish. They dont sell the chawanmushi anymore either, which my husband loved. Service was also below par. We were brought the wrong item, and actually would have taken it but it was whisked away once they found out we didnt order it. My four year old son enjoyed the egg sushi, and inari (cone) sushi, but Im not sure what they tasted like.
(2)
Margret C.

We wanted to try it after a friend, originally from this island, recommended it. It's a conveyor belt/fast sushi place. It was a different experience- fast paced. First of all, the restaurant was ice-cold- I mean, BRRRRR! I had a summer dress on (with spaghetti straps) so I was pretty uncomfortable. I don't know why it was so cold in there. The conveyor belt goes faster than I thought- it was almost like "Hurry up- catch it before it slips away!" It sounds funny but noone wants to rush the process of having a meal while on vacation. I felt rushed. We both were on the lookout for things that looked appealing. The quality of the sushi is middle of the road. But, yeah, that's why it's cheap, right? There are visual guides to help you choose. I would rather pay more for higher quality sushi- it's hard to ignore- you have to have the freshest fish and freshest ingredients when eating sushi (or seafood for that matter). Would we go back? Probably not. Still, it's popular, there are numerous locations on the island, and people keep going there, so I am sure it's here to stay.
(3)

Q & A for Yogen Fruz

Is Yogen Fruz vegan?

Not all Yogen Fruz items are vegan. But you will find a variety of vegan options on the Yogen Fruz menu.

Where is the nearest Yogen Fruz?

Yogen Fruz is operating in over 1400 locations spread across 46 countries. Use our Restaurant Listings directory to find the nearest Yogen Fruz from your location.

Is Yogen Fruz healthy?

The primary mission of Yogen Fruz is to develop the brand as a healthy-choice lifestyle product. Hence, the restaurant serves sugarless, non-fat, probiotic frozen yogurt, smoothies, fruit cups, and yogurt available with vegan and non-vegan options.

Who owns Yogen Fruz?

Yogen Fruz is currently owned by International Franchise Corp.

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Yogen Fruz

Yogen Fruz is a renowned brand in the frozen yogurt industry serving healthy food choices to the people across the United States. The frozen yogurt franchise was launched by two young brothers in Canada during 80s. The idea behind introducing Yogen Fruz was to offer a great health experience and influence people to adopt a healthy and active lifestyle. Initially, the store offered made-to-order frozen yogurt cups and shakes. Today, you can order probiotic frozen yogurt as per your preferences. You can either opt for soft serve or get a mix of frozen yogurt with fruits. You can also try the vegan options available at Yogen Fruz.

Healthy Food Options at Yogen Fruz

Yogen Fruz came into existence with a mission to serve healthy alternative food products. The fundamental aim of this highly popular restaurant chain is to promote a healthy lifestyle. Yogen Fruz offers all varieties of frozen yogurt to serve people with different food preferences.

Address : Ward Center,1200 Ala Moana Blvd, Bldg 3, Bay 3
Honolulu, HI, 96814
Phone (808) 591-5600
Website https://www.genkisushiusa.com
Click To Get Directions

Opening Hours

Mon :11:00 am - 9:00pm

Specialities

Takes Reservations : No
Delivery : No
Take-out : Yes
Accepts Credit Cards : Yes
Good For : Lunch
Parking : Valet, Garage
Bike Parking : Yes
Wheelchair Accessible : Yes
Good for Kids : Yes
Good for Groups : Yes
Attire : Casual
Ambience : Casual
Noise Level : Average
Alcohol : No
Outdoor Seating : No
Wi-Fi : No
Has TV : No
Waiter Service : Yes
Caters : No

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Genki Sushi

Ward Center,1200 Ala Moana Blvd, Bldg 3, Bay 3, Honolulu, HI, 96814

Genki Sushi Menu

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