Kind of irritating when I use my "Yelp check in" offer for free queso and chips and they charge me for it . . . even more irritating when I use the Ziosk to pay and don't catch it until my emailed receipt comes a day later. I know I should look closer at my bill before paying, so that's on me. As seems to be par for the course for all Chilis these days, service is lackluster and slow. Kind of a bummer because I like Chilis. So, I rarely go there anymore. But the food is decent and portions always consistent. The Ziosk helps expedite the usual wait for the check to come, so that helps. Just need to step up the drink refills and you can earn an extra star, Chilis!
(2)
Spencer B.
I always enjoy the food. it is hard for me to enter when I see an employees smoking less then the state law 20 feet from the entrance. if management doesn't care about following state laws what else aren't they following.
(3)
Kami S.
Jesus!!!! Every single time I come here they either get my order wrong or they drop my food. Common now.. I also work in the food industry and to come to a different food establishment, only have my order wrong or yet alone is such a disappointment. The only good thing that come with a wrong order is my meal being comp. so if you want free food come here!
(1)
Kian A.
Hands down again this location beats the west side locations! In service, quality, cleanliness, and basically just a better overall dining experience! I wish and hope that the PC, Waikele, and the other central and West side locations will take into consideration the same standards of higher customer service as The Kahala location.
(5)
April Y.
Pleasantly suprised with late dinner tonight at Chili's Kahala. Food and beverages were quick to the table, and at the right temperatures. Big improvement over my last visit a few months ago. Our server was really on it, and showed an exemplary sense of anticipatory service. Credit to Megan S. for redeeming my view of the service there! One thumbs down item - the toilet paper was out in the stall I used! Good thing I usually have napkins or tissue on hand!
(3)
I Crush Your Head C.
Nothing fresh or local about this place. I only came here a couple times cause this chick I know lives close by and like to drink here. Drinks are mediocre, food is terrible. I can see going here if you hate your mouth, or if your mouth was injured in the war, or if you have a personal vendetta against flavor. Other than that, you best stay away. I Crush Your Head!
(1)
Dick B.
Stopped by for a late dinner recently, and was pleasantly surprised by the quality of the food and the service. The hostess greeted and seated us promptly, and our server Christopher was excellent. The food came out quickly and was delicious. We'll be back!
(4)
Heather O.
Chili's is an awesome quick and easy eatery and safe! They have almost any type of American food you can think of! I had the quesadilla salad explosion which was amazing if you are a salad eater. There was chicken, cheese, tomatoes, corn, and four pieces of cheese quesadilla. I tried their new Arnold Palmer drink with strawberry which is unlimited and refreshing. At the Kahala location there is a touch screen pad where you can look at a short menu, play games ( if you pay), and even pay your bill! I love coming to Chili's because it never fails me!
(5)
Jeremy H.
We had a lovely experience. Food was good, but what made it a dining experience instead of just eating was their server Jessica. Attentive, friendly, and knowledge, her service expertise completed our evening.
(4)
Rachel S.
The sour cream chicken enchilada was alright, the dessert is amazing. However, our service wasn't that amazing. We came around lunch time, and it wasn't busy at all. Therefore, you would assume that we would be getting better service since there aren't that many tables to be attended. All 3 of our cups were empty and sitting there for a while. Our waitress didn't even bother to notice, and the only reason it got filled was probably be because the busser heard me say I was going to yelp them as I took a picture of all my empty cups. Basically, their service sucks.
(2)
Nalo W.
I am absolutely not a fan of Chili's food in general, but I have to say their bartendress, Faye was amazing. She never hovered over us. Instead she was appropriately attentive. She kept the bar clean, prepped for the next shift (something I can appreciate as a former waitress & bartender), & she showed zero signs of judgment as we commiserated & enjoyed the afternoon. I'm not sure how Chili's commends superior service but I hope their attention is fixed on her amazing customer service. BRAVO Faye & mahalo plenty.
(4)
Shanna N.
Went at 330 pm...needless to say it wasn't busy! Food took 45 minutes to come out. I order the chili and rice and I get a bowl of chili and rice pilaf looking crap. I finally get it a real bowl of chili and it has old dry hard rice. I don't know about you but i cannot stand eating old hard rice that gets stuck in your teeth. Server was never around to notice anything. Didn't refill water, didn't replace the endless chips and dip that was finished while waiting for our food. He didn't notice that I didn't eat much of my food. Leaving very disappointed!
(1)
Joann Y.
Everyone is complaining about the service. I can't help but agree. The waitress took sooo long. We were nice about it since she was quite nice. Food could be better. I asked for my steak medium rare but it came pretty well done. At the time I was too hungry to care, but that is a huge difference and it wasn't that good.
(3)
Justin S.
Excellent service and the food was excellent. The only thing I was a little annoyed was the slow service by the hostess on seating us. The hostess needed to know better what tables are ready for service. She started to clean one table for us, but failed to look in the back and there was a few booths already cleaned. When she finally realized the other gleaned booths, she then took us to one of them instead.
(4)
Tonya B.
Went with a group of 15 waited 40 min. When we finally got called and brought to our table it was only set for 12 they started to add chairs to the ends of table which would make it cramped asked to speak with manager. Found and alternate space to accommodate our group. Manager apologetic made up with comp chips and comp desserts. Waitress service excellent made up for hostess stupidity on setting 15 guest on a table of 12
(5)
Taylor-Darrin L.
We went in just for desert and I was craving there chocolate cake! Which is sooo good if it comes out hot. Weve gone a few times for it and once I could tell it sat on the line forever because it came out room temperate which was really disappointing. We sat down and five minutes after we ordered our waiter dropped our check! I was so shocked, we didn't even get our food yet and she just dropped the check and walked away and we never saw her again, our waters were empty and I think she left the restaurant for the night. She should of transferred the table instead of trying to close us out like that.
(1)
Laura M.
I am never impressed with servers that do not write the orders down.. I always have the gut feeling that they will forget something or make a mistake on my order.. Of course.. A side a did not want was on my plate and touching my steak and rice pilaf.. Grrrr.. At least my food tasted well .. What was away from the steamed broccoli.. Yuck.. Server was attentive at least and gave me a large portion of the replacement side I wanted..
(3)
George G.
Good, but the food was better on my previous visits. The service was great, waitress was very friendly and very on point.
(4)
Megan N.
the food is always good and normally we have great service.. tonight we did not have great service, but I won't rate them poorly based on one time. One thing to note is that most meals are big enough for 2; my boyfriend and I typically split an appetizer and a meal and are full. If you're traveling from the mainland it is also important to know that there are NOT 2 for 1 drinks and there are not free chips and salsa at the bar. That was hard for me to wrap my head around but using social media can get you freebees so take advantage of that. (For example: yelp gave us a free queso coupon... sadly the queso=not so good). We did try the new table side guacomole, it was fantastic. They bring the components of the guac to ur table and make it in front of you. Definitely give it a try.
(4)
David C.
Would have given three stars but--what's up with the host/greeter? This location seems to be doing better. Saw the same manager here--which has been unusual for this location in recent years--and waiter and kitchen service seemed smoother than before. Could have used a better greeting from the host. He was missing from his post at 5:00p, and we waited a bit until he decided to slowly sashay his way over, pick up two menus and plop them down on a table. No eye contact, no welcome, no verbal communication. He seemed to be watching TV or trying to figure out something more interesting than greeting and seating us. Same thing on the way out--no goodbye, no thank you, no come back soon. Needs help before he's in the front of the house. Everyone else: great job.
(2)
Sheila K.
Foods okay. Service is courteous but incredibly SLOW. Not ok if you only have an hour
(2)
Chris W.
Great service. Nice staff. Little slow for a chain restaurant. Maili is an excellent server. Go to your happy place. Fresh is happy . delicious and comfortable. Fajita trio is too died for. Artichoke dip is great.
(4)
Peter C.
I went here the other night, it was nothing more then I expected. You know what you're getting when you walk into a Chili's and I'm okay with that. I wouldl like to review the Ziosk system though. Chili's has these new computers at every table that allow you to re-order your drinks and possibly food. I take issue with a couple of things regarding these devices. First, Ziosk uses what appears to be a propietary android OS. Its a little buggy, and glitchy from time to time, its not smooth like other operating systems. It displays the specials, which is pretty neat and could potentially take a lot of work away from the server. I'd like to think of myself as a decent tipper (20% at least), but in the future, if a computer is giving me more service then a server, then I suppose I would question my 20% tip. I may give less, I'm not sure on that. Now I assume that the big idea behind the Ziosk, is that big-picture-wise, servers will get more tables in their section, get tipped less, but more than likely it will even out. If Chilis hires less servers, then more money from their labor costs goes towards the stores bottom line. -again I'm fine with this... its Chili's not Vintage Cave. That being said, there were a few things that bothered me. The Ziosk along with the table caddies take up WAY too much table real estate. If your going keep the Ziosks, get rid of those table caddies. No need for me to read out dated material on a table flyer when I could look at the Ziosk. If a food est. is going to go tech, then go tech... don't half ass it. It should be up to consumer on whether or not I want to use the tech... or even see it for that matter. It was distracting me from my company. I would rather Chilis just make an app similar to CPK's take out app. They could have QR codes or something else for a phone to scan to get the point of sale system the info in needs from your phone. Lastly, I would like to say the our food was what I expected it to be. Our server, a nice filipino girl with glasses... she did her job, we got our food in a timely manner, and our drinks were never empty. Overall it was it was an "a-ok" experience. I'll probably be back but, I'll remove the Ziosk from the table.
(3)
Kanya G.
Been here several times with friends. It's in a convenient location, pretty good variety of Tex-Mex foods for different kinds of people (meat-lovers, veggie-lovers, pizza/burger-lovers, people on a diet or the opposite) at a reasonable price. I definitely recommend the Margarita Grilled Chicken here-- grilled chicken, topped with lime and tomatoes, over a bed of rice and beans. Also really like the triple dipper (3 appetizers and 3 dips) and the lighter choice part of the menu. Service-wise, not bad. I haven't had any really negative experiences... so I'm a fan :)
(4)
Riley R.
AMBER IS THE BEST SERVER. HANDS DOWN. She just anticipates all your needs. Every time my friends and I go to chilis, we always wish we would have her as our server!! She makes chilis our to go place, besides the deal. Chilis is da bomb.
(5)
Dennis W.
Went to the bar on a Saturday afternoon..no "happy hour"...and was impressed with all of the available televised Sports on their TV monitors...capable of showing several games (counted 6)! Bartendress was efficient and busy. Best unlimited taco chips and salsa deal! Taco Salad was tasty. The Avocado Turkey patty was only okay...could have been better if if "real turkey slices" were used instead of the "chopped stuff".
(3)
Arley N.
If I could give 0 stars, I would! I've been here many times, always mediocre service. Always waiting for ever to be seated. The food isn't that good either, I prefer the Pearl a Ridge location any day. But there is one particular occasion that just made me never want to go there again. We went out for dinner for my father in laws birthday on Saturday, we were seated outside by these torches. My 3 year old son had just woken up so he was fussy and was freaking out, the manager knew but didn't offer us a spot inside.. Then we waited 20 minutes for the water to come, then another 20 minutes for him to take our order. We were going to get appetizers but we didn't because he took so long to come check on us so we just ordered our food. Then he messed up our orders, then we were dumb enough to order dessert. We waited a while more for that. Now this part, takes the cake.. Everyone paid their bills in cash except me. The waiter charged my card all three of our family's bills! My bill alone was $115 (with tip) then he charged another $80 & $70! Luckily I seen it on my bank account! I went in the next day and they were brushing it off like it was no big deal. The manager refunded me one bill but not the other. It's Tuesday now & still nothing in my bank. He said wait another day then goes "I'll help you out like I did the other bill" like he's doing ME a favor! I'm beyond disgusted with this location. I never am going back again! I bet that waiter pocketed the money.. He had no remorse the next day when we seen us, all he said was "I must've charged the wrong card" (keep in mind, they all paid in cash so there's no other cards he could've gotten it mixed up with) then he just walked away. No sorry, nothing. Ugh.
A few of my friends and I have visited this Chili's on several occasions and we've had decent food/service. But it's never a great experience, just OK. This visit they forgot someone's soup until after her dinner had already arrived and some of our food was already cold. I ordered the fajitas and the plate wasn't sizzling at all (did they change that for safety reasons?). We also tried the flatbread pizzas and weren't impressed. You'll definitely get better pizza elsewhere. One positive - the server was great at keeping our drinks refilled.
(2)
Kaku N.
Service is so slow...... Getting seated is terrible. Roach crawled out on the dinner table.
(1)
Kuli O.
Read my review, or read this first sentence and analogy: Chili's is the culinary equivalent of going to a refrozen sale at Safeway, and serving the twice refrozen goods at restaurant by heating them with a microwave or deep frier, however by marking up the food to prices higher than any reasonable competitors! This may seem like a strong review but let me just cover some fundamental problems with this restaurant. Firstly, although the waiters are quick to get your order in, they seem sloppy and immature without real training. I want to be treated by adults as an adult, I am not friends with the waitstaff. They need a serious manager. Secondly, All of Chili's food is overpriced: everything is $13. For $13 I can go to Cafe Laufer and support a local business with excellent service and great clean food! The cake is cheaper at Laufer, and ten times better than the boxed defrosted dessert at Chili's. Thirdly, Chili's food is made on the mainland, and reheated here! There is no chef at this godforsaken place. Why don't people seem to know that? When you order soup at Chili's it comes out of a big can! Fourthly. the food is inauthentic. The Mexican dishes are tasteless and made by people who don't care about plate presentation or quality. Everything was shocking: a tiny barely identifiable slice of avocado on my chicken sandwich, microwaved vegetables!!!!! Finally, it hurt me to see a kind local family eating at Chili's spending their hard earned money at this dump when for the same price they could have gone to the Chinese across the street, CPK, or even kuru kuru. IF you like Chili's slime burgers, phony chicken fried steak ( comes our of a freezer), you need to really stop eating campbell's soup, ramen from a package, and spam. Honolulu has great local restaurants and the last thing we need is another overpriced MCD's substitute! Why do we let such an UN-wholesome restaurant exist in beautiful Hawaii?
(1)
Arlette D.
Okay seriously... I walk in the door stand there and there are a bunch of employees. I ask to make a take out order and the one employee tells me go to the bar to place a take out order. I go to the bar and he tells me go over to the back I go to the back and stand there and no one is there so I sit down and dial on my cell phone the restaurant and no get serviced fast sheesh I am surprised I still placed my order... ugh lol but right after the person on the phone says okay 15 min lol I say no worries I'm sitting in here lol hahaha geez! At least the person who finally came to the window was really nice!
(2)
Staci M.
If you go to this location, ask to sit in CASEY'S section. I believe there is only one, since everytime we come, we always get the same casey. She is amazing, very friendly, super attentive, and she knows what she is doing compared to the other locations I have been to. I ordered the chicken crispers and my bf ordered the sirloin and the food came out great and hot! Our drinks were always filled, and we always had chips and salsa. Everyone seemed so happy to be at work, everyone had a smile on their face! We sat near the bar, and surprisingly there was only one bar tender, and I'll admit we went around dinner time and it was some what busy, whoever she is, she was quick! One worker handling all those customers? #Skills lol! I love coming here for dinner, and whenever casey is working, she always makes my time here amazing! Someone needs to tell her boss to give her a raise or something, I have never seen customer service this excellent before.
(5)
Ariana M.
We wanted to celebrate the first day of 2014 with some Margaritas! So we decided to go to chili's for Happy Hour. Once entering we were seated on the right side of the dinning area. A waitress came and took our drink and appetizer orders. When we were almost done with our drinks and food, we wanted to order more drinks but was not sure how long happy hour was. So when we asked the waitress and she informed us that Happy Hour prices for drinks and appetizers are only good for the LEFT side of the dinning area. - THAT'S STUPID - I was really irritated that no one informed us about the fact that Happy Hour is only good on one half of the room. I was mad that the hostess who sat us didn't ask if we were interested in Happy Hour and I was mad at the waitress for not mentioning if we were only ordering drinks and appetizers that we should sit on the other side of the room to get better prices. I feel that is bad customer service and makes me not want to come back here. The Grub. [[ MAC & CHEESE $3.99 ]] yelp.com/biz_photos/chil… We decided to get the Southwestern mac n' cheese for an appetizer cause we just LOVE mac n' cheese!! :D The one served at Chili's is made with three cheeses, poblanco peppers and toasted bread crumbs! Super tastey! [[ NACHOS $7.99 ]] yelp.com/biz_photos/chil… Topped with 3-cheese blend, black beans, jalapenos. Also served with house-made pico de gallo & sour cream. We also added fresh guacamole for $1.49. I was actually surprised when this dish came out, because I was expecting, well you know a pile of chips covered in toppings. But the way this one is served was actually surprisingly good too. [[ BOTTOMLESS TOSTADA CHIPS $4.99 ]] Extra thin corn tostada chips made fresh! These chips are surprisingly addicting. I definitely recommend getting these if you want something to share with friends. Margarita Partyyyyyy. yelp.com/biz_photos/chil… [[ TROPICAL SUNRISE MARGARITA ]] yelp.com/biz_photos/chil… This drink is made with tequila, melon schnapps, pineapple juice and a splash of grenadine.Out of the three margaritas, this one is definitely my favorite. [[ PLATINUM PRESIDENTE MARGARITA ]] Hand shaken tequila, orange liqeur, brandy and fresh sour. [[ PRESIDENTE MARGARITA ]] yelp.com/biz_photos/chil… Hand shaken tequila, orange liqueur, brandy, in a strawberry flavor (also comes in raspberry or mango).
(2)
Jake C.
We occasionally come here craving boneless wings, nachos and other pupus. Yesterday was the last time. We should have trusted our gut feeling to walk out after service was bad from the moment we stepped in. Against better judgment, we waited about 8-10 minutes to get a seat in a mostly empty restaurant. After that, we were blessed with a very rude waitress. Menu's were extremely dirty, sauces oils and smears on every page. Food was slow and the worst quality we've had at this location by a large margin. Poor experience all around...
(1)
Steven U.
Not good. I really don't know what to say.....horrible food, but the service was worse. Details won't help me tell you how bad the meal was here. If we didn't come here with friends I would have had a very long chat with the manager. Food tasted bad, the order was wrong and the food wasn't hot. The waitress never brought table settings for us to eat the food, she never refilled drinks, and she was not very efficient. The best part.....the food took forever to make it to the table. Won't be back.....ever....
(1)
Chelsea N.
My standards for Chili's aren't high so I don't expect anything special, unlike some previous reviewers. It's a decent place for a casual restaurant night-out. My family and friends usually go to CPK Ala Moana or Kahala, but we decided to try something different. Plus, we had gift cards. Our default go-to restaurant would still be CPK over Chili's. I'm about to be nit-picky though ... I do not like the digital menu-ordering devices. I'd much rather tell my waiter the order. We were experiencing glitches, and had to wait a long while to figure out what was actually ordered and correct the bill. I understand though that technical difficulties aren't common. If I have to use the eMenu, it should at least include everything on the menu. To be blunt, the eMenu seems like a slight easy way out for the waiters. My opinions about Chili's eMenu don't affect my star rating. The service was meh. The food was decent, but if you are on a diet, I don't recommend Chili's. I tried the "lighter choice grilled salmon," and it wasn't worth $20. It didn't help that the salmon was dry.
(3)
Young D.
Today, I brought in a large group of students -- something that many restaurants make difficult because they require deposits or have to settle on a "fixed" menu. Not Chili's at Kahala Mall! They were fine about my team of students ordering off the menu. They also allowed us to make the reservation far in advance for our group of 25 so that we would not have to wait when we arrived. Other restaurants would not allow that on a busy Saturday during lunch. Food variety was excellent and satisfied the many picky teens amongst our group. We coaches ordered and split some soft tacos, crazy quesadilla salad, and fajitas (steak and pork) -- served on a hot platter -- those sizzling green peppers and onions were divine! I brought in a celebratory cake and they were so courteous to put it immediately in their large refrigerator. Food was hot, prompt and the manager, Ricardo Muniz, kept checking on us, along with their staff. Thank you all. They made our team gathering stress free. We will be back after tourney next time!
(5)
Daniel T.
Idk why this place gets a bad wrap. Mexican food in Hawaii sucks. Straight up. Chilis is not chipotle or some Mexican pace in la, but they serve great food, the wait is reasonable, the alcohol is fun and they are run by local people who care. Give them a Chance peoples they are great and doing the best they can. Not the best Mexican but if u are looking for a place on the easy side for good media. With a local atfidue here t is
(5)
Nancy W.
You can always expect for everything to be tasty every single time. I'm a huge fan of the southwestern eggrolls with avocado ranch! Writing this review is making me want to go grab some rolls... Chili's also has great chips and salsa (if you check-in using yelp you can get FREE quiso). I always have fantastic service, never having to wait for refills etc. Chili's is a great atmosphere for both family and sport fanatic as the have the restaurant divided in two. One side being the bar and lounge area set up with about 5 T.V.s and a full bar and the other side being more restaurant set up with only tables and chairs more family friendly.
(5)
Reid K.
Ohemgee I just have to write a review for Chili's Kahala before I forget about the experience I last had there. I met my dear mommy for dinner before a movie around 8PM. We were seated right away in the bar area (not ideal for non-drunken convos, but eh) and the waitress promptly came up to ask us for our drink order. I checked in on Foursquare (uh oh, are they going to kick me off of Yelp for the ultimate betrayal?!) and noticed that there was an offer for free bottomless chips and salsa. The waitress was super accommodating and didn't need to "ask the manager" about the offer or anything (ahem, Outback, I'm looking at you!). We ordered the rest of the food and it came decently quickly (love the low-calorie section). We never once had to ask for drink refills, and everything was prompt and orderly. Normally, I'm just MEH about chain restaurants, but Chili's was an exceptional experience, thanks to the wonderful waitress. She seemed genuinely friendly and caring when it came to checking in, unlike other service people who only do it for the tip. When I look up her name, I'll update this review. Thanks whoever she was!
(4)
Mia H.
This is honestly nothing like the outdated pseudo-Mexican joint chilis used to be. The food here is tasty, their bartenders are knowledgable & crank out great drinks, and the service here is pretty great. If you've written off chilis in the past, you won't be disappointed to give the revamped chilis another go
(5)
Kawai K.
By far my favorite chili's to go to! We always have excellent service here and great tasting food!
(4)
Alyson Y.
When my (now) boyfriend asked me on our first date, he let me pick the place and I suggested Chili's and he said, "Or we could go somewhere nice." For the life of me, I don't know why more people don't get into Chili's. They have good food (especially their Local Menu), the prices are reasonable and they have tons of variety with their drink menu. It's a nice place! The one thing about this particular location is the turn over of waiters. The service tends me be a bit slow and I don't think I've ever seen the same person working there twice. I once went here when the manager was trying to stop a group of employees from walking out. I believe they worked in the kitchen. She then came over to apologize for the wait and explained that they just lost a lot of staff and the food would take a bit longer. She comped appetizers while we waited. Whatever problems this location has had in the past must have been managerial - but I've actually never had a customer service or food issue here. Parking is close, they move the tables pretty quickly and they make some of my favorite salads. Not to mention if you sign up for their e-mail newsletter they send you a coupon for free appetizers or desserts (you can choose) at least once a month. I once got one for a free pizza that was delicious, as well. People can knock Chili's all they want. I'm not here to change minds. But, it just means more open tables for the rest of us!
(4)
Jasmine O.
Our server was super friendly and courteous making sure everything was to our liking! And of course this is chilis everything is always so very tasty! I checked in and received the queso bean dip for free! Totally score! We ordered bacon ranch quesadillas, turkey sandwich and burger with fries!
(5)
Mika H.
We are always on the lookout for dinner places open late. Tuesday night is rehearsal 'til 9pm, so anything that is open after 9 in the Kaimuki/Honolulu area is frequented by us. Chili's is open 'til 10, but they always welcome us at 9:30. This last visit we had an awesome server who was very friendly and helpful with all our dining needs! She even magically got us our last round of drinks when the other server said, "Bar's closed." Liar! The 4 stars are for our server. The food is never bad. I love the tableside guacamole and chips & salsa. We have had experiences where they didn't have certain items, but that's because we were there at the end of the night. My favorite dish is the quesadilla explosion salad and the grilled salmon.
(4)
Loryn G.
Check in on foursquare and you get free chips and salsa, which is my favorite food item at Chili's (and a $5 value!). For some reason I feel like all Chili's restaurants are different...this one in Kahala is not impressive -- every time I go the service sucks. Slow servers, rude servers, no server serving you, etc. The Chili's where my parents live is awesome, though, so go figure. If you haven't had them before, get the chicken and steak fajita plate. Love the way it comes out sizzling, and the topping / salsa /guacamole are yummy. I also really enjoy the buffalo chicken salad. Huge portion and super tasty!
(2)
jessica t.
One evening a bunch of us went to Chilis kahala for drinks, food, and just to have a good time!!! We started with about 7 people and knew there would be at least 4-5 more people coming. Oh did I mention, we sat at the low tables near the bar. ANYWAY, our girl server did NOT take our food order when we told her we were ready. Instead she just wrote down our two drink orders and flipped her hair away. We informed her that a few others will be coming and if we can have chairs. Our server came back and asked if it's a SURE thing. She said we can sit here and grab more chairs or sit on the other side to better accommodate us. ....... AnYwAY, she was just rude and sassy and unfriendly. She kept brining a chilled crown when we asked for it straight. She looked like she just wanted to go home. Three stars for the rudeness. The food is always good though. What a rotten apple.
(3)
Melinda C.
I love several things from chili's, but everytime I order take out for my favorite salad, boneless buffalo wing chicken salad, it gets smaller and smaller. Cant justify the price for such a small salad. I mean its lettuce, give me a break.
(2)
Ashley E.
Not really a fan...the food is okay. It really varies each time I've been here. The customer service was good one night and terrible the other. The waiters/waitresses have forgotten about my coworkers and I countless times. I only recommend this place if you are starving.
(2)
Bee H.
This place is full of crap please excuse my language but I don't have any other way to describe this restaurant. We went in and weren't even really greated then me and my family was sat at a dirty table I had to ask for the table to be wiped off. The host wipe my table while I wipe the food of the booth sit then we sat down. I just spent $65.68 on a meal that didn't tase good at all. First we ordered chips with spinach artichoke dip it was brought to our table it was ok it would of been better if the dip was a little hotter meaning temperature. It was more on the cooler side when it should be on the warm side. I also ordered a salad it was a joke the salad fell flat the vegetables were not crisp it was like eating a bunch of vegetables that were old or left out to lose it's freshness. Then I ordered a full rack of original ribs with corn on the cob, mashed potatoes with gravy and a side of fully loaded mashed potatoes for my daughter me and my daughter shared the ribs which even that was a joke. The ribs were over cooked to the point it taste like I was eating jerky the flavor was horrible I couldn't even eat it so I put it to the side. I was able to eat the mashed potatoes with gravy and the corn on the cob. My husband kind of enjoyed what he ordered which was some kind of chicken tenders he said it was ok but he would have gotten the sauce on the side instead of having it put on. I literally spent $65.68 just to eat ok mashed potatoes and a corn on the cob because the rest of the meal was literally a joke. I should have stayed home and cooked dinner but I figured I eat out since it was my birthday but boy was this restaurant a disappointment. I definitely will not be eating here again and I wouldn't recommend it to anyone. It's a waste of money. :-(
(1)
Paul J.
Been to this place many times and usually have a decent meal. I'm not sure what happened but the quality has taken a nose dive. I had the worst ribeye steak ever; at least that's what I ordered. The cooks have no idea how to prepare and cook a steak. I asked for my steak to be cooked rare and it came to my table a white raw piece of rubber that didn't resemble a ribeye. I sent it back to be cooked a little more and my waiter brought back what appeared to be an over microwaved unappealing piece of meat. The skillet mashed potatoes were just as bad. I'll go to Outback next time!
(1)
Jason P.
We were seated after about a minute of standing around looking for an employee to help us. Seems we showed up during shift change as our server had brought us waters and mentioned that Amber would be our server for the day. We ordered a pepperoni pizza and big mouth bites which showed up in a reasonable amount of time. The big mouth bites were more towards medium well rather than medium rare but I'm not complaining it still tasted just fine, however, our server never once asked if we needed anything else or how the food was. Water wasn't promptly refilled, in fact after about 10 minutes of my water being empty someone took it off the table, not sure if it was Amber or someone else, but they never returned it. I had to ask for a new cup of water later on. Overall, service wasn't the best as our server was mostly absent but the food was good. As an employee of the Cheesecake Factory, I do see the difference in service standards between restaurants.
(3)
Courtney Y.
Whoa. This place hasn't been averaging very good ratings. Yikes. Hope this review uplifts it a bit! Anyways, considering this isn't my first time here, this place has yet to disappoint me (knock on wood); although, I hope it doesn't plan on doing so in the near future. Some of my go to favorites have been the Sliders (complete with this ranch jalapeno sauce which goes good with the fries), and most recently, their Honey Chipotle Chicken Crispers, which I will elaborate in just a moment. For $14-$15 it is worth the money. There's no small helpings here. My plate came with 5 or 6 chicken pieces with ranch sauce you can dip the chicken in, seasoned corn on the cob (the trick is to use the knife to cut off the kernels so you spare your teeth some stuck corn), and french fries. Definitely is my new favorite. The fries compliment the Honey Chipotle Chicken Crispers perfectly since it can have a spicy kick to it, but tanginess and sweetness that the sauce provides. The chicken crispers is still pretty crispy considering being under siege of the honey chipotle sauce, which in itself is pretty amazing! Everything on the plate seemed to work well, and all the flavors went well. My mom's favorite is the sampler, she got three different things, which were the Southwestern Eggroll, Spinach Artichoke Dip (reminds me of CPK, but richer), and the Sliders (those good ol' sliders!) One more thing to note was that I was able to score a free flatbread pizza, something that is new on their menu. I had signed up on Chili's to receive emails and alerts, and got an email for a free flatbread. Fast forward to today, I was able to use it, and it wasn't some lame portion like the small portions at CPK that you can get for free, it was the FULL portion. We ended up choosing the California Grilled Chicken Flat Bread Pizza, complete with all the bells and whistles: tomatoes, chicken, cilantro, bacon, and ranch dressing drizzled over, can't forget the avocado wedges! All atop a thin crunchy crust. SO GOOD. Really gives competition to CPK and for a cheaper price ($10.99 for this sucker). Didn't had room for dessert today, shame on me. However I have always had the Molten Chocolate Lava Cake Ala Mode every time we grab dessert here. So good! I also heard the Chocolate Chip Cookie Ala Mode was something to try as well. Next time I'll be saving up room for dessert to give that a try!
(4)
Colleen O.
Of course it was a pleasure to see lovely Lou front and center to greet you as you walk in...our server was sweet and took care of us as well as the joy of getting to see Maile once again
(1)
Shayna K.
Not coming back. The food was greasy, fried and fattening. The prices were inflated. Chili's, I'm sorry but we should have something better in the real estate you're taking up. The only thing somewhat fantastic about our Chili's dining experience was 1) the wait for our table (there was none--meanwhile CPK had a 2-1/2 hour wait, which is why we resorted to Chili's) and 2) our SERVER! She was really really good. I give her 5 stars...but only for her. I would come back if it was just to see her. Not to eat.
(2)
Sam A.
Chicken tenders undercooked and sent back. Helpful but far from friendly seevice. Recevied free chips and queso deal with Yelp but Queso looked like "dog p..p." i would not come back to this location.
(1)
Mike O.
If you've watched the 2 for $20 commercial with an appetizer and two entrees, YOU AINT FINDING IT HERE. Got here around 545p. It wasnt busy when we walked in but it quickly filled up, with many people from the just finished Sony open coming in. We ordered our entrees at about 550p. We noticed some people were sat right behind us and the ordered shortly after. 600p people behind us got their food and started eating. 610p waitress says it'll be just a minute more. 620p chips and salsa brought to us on the house...still no food. 630p people behind us finish eating and leave....still waiting. 635p Manager drops off our food and apologizes for the long wait and comps our entire meal.......HOLLA! By then we were upset and full from eating the chips and salsa. Our waitress did come by to apologize for the wait also. They get two star for comping our meal and doing the correct protocol for this. BTW the food was just average.
(2)
Mac J.
Service is very slow. I ordered the Triple Dipper appetizer and it took over 30 minutes for nothing to arrive. I finished two glasses of iced tea before my appetizer arrived. My Triple Dipper arrived and it was lukewarm. Five minutes later, it was cold. Then my southwest quesadilla was served hot. Why couldn't my appetizer come out freshly made like this? Is the kitchen slow? Or, is my waitress slow? Time to leave this place. I recommend going to the Chili's at the Pearl Ridge Mall. This one is not worth the bad service and quality of food.
(1)
Jason W.
Go to Chili's sporadically and last night was one of those nights... I enjoy the food at Chili's, those micro slider burger things are pretty awesome and a long time ago in a relationship far, far away, had different drinks and the country fried steak, which were A-OK. The thing that is remarkable about Chili's and that always stands out to me is how slow it is. It took over five minutes for anyone to acknowledge our table and serve water. Once that happened it was on, service was off the chain. Everyone stopped by, they must have known I was Yelp Elite or something, Idk... Jokes aside, good food, service is ok when it happens, and price is what it is. I reckon a 3 star should suffice!
(3)
Andrea I.
So with heavy heart I'm giving them one star. I frequent this location often and it's usually a pleasant expreince. Today tho total opposite. We sat for 15 mins before the waiter acknowledged that we were sitting in his section, then he mentions that he has a partner who both of them were passing us frequently. Got our drink order in 10 mins after that. I had something on the bottom of both beers that they served me and the waiter tried to tell me that it came from my mouth when I hadn't even drank from it yet and it was a pain trying to get another drink they made me order from the kiosk on the table that took 25 mins! Our food finally came my son didn't have his sides when I asked for them they told me oh did he want it, when he clearly ordered it. The fries and corn arrived after he was done eating his food. Besides that our food was ok. Service totally was horrible this time and I understand that they were fairly busy but if that's the case put more people on the schedule. At the end of the meal he wouldn't even give me a bill once again just telling me pay on the kiosk. I'm bummed cause this kahala is close to home but I'll probably hold off and going back.
(1)
Joel N.
I frequently go to chili's and sit at the bar to have lunch, either by myself or with a friend. The food is decent and some things better than others, like the pizzas. The reason for my 5 star review is Brie the bartender. She is the best bartender in the city in my opinion!! Absolutely entertaining, knowledgeable, honest about the menu and makes a killer margarita!! She is a huge asset to the team there and I want to give her a huge shout out, because she is a true professional at her trade. One more thing... I wish that you guys had later hours!!!! With dennys gone and other buisnesses closing in the area, WE NEED MORE OPTIONS FOR LATE NIGHT GRINDS!!!! I for one would eat there a lot more if you catered to those who work nights and want to eat dinner late. Just wishful thinking :):):)
(5)
Stevie D.
Friendly staff and a decent beer selection. Pretzel sticks are delicious! Great place to hang out for a franchise.
(3)
Stacey W.
Our server Chad was one of the worst servers we have ever had. We ordered queso as an appetizer and he didn't bring it out until we reminded him that we didn't get it after he brought out our main courses. He brought out 4 mugs of water for 2 of us leaving our table over cluttered. He never came back to check on us throughout our meal to see if we needed anything more to drink or even dessert. We had to ask the hostess to track him down to bring us our bill and to go boxes, and even then we had to wait longer than reasonable for him to come to our table. We had to ask him for to go boxes twice before he remembered to bring it out to us. He never apologized to us for any of his mistakes, didn't even bother to comp us our queso. To top it all off the quality of the food was not up to par. After this experience we have absolutely no inclination to return. We even tried to send a message to customer service on their website but their website isn't working!
(1)
Diane L.
Cold inside so I suggest eating outside. I love the under 600 calorie part of the menu. Service was average speed.
(3)
RD T.
Chili's food is as good here as anywhere else. The service is non-existent. Most employees either congregate in the back or at the host stand. I count 4 people standing at the host stand right now. Ever wait 20 minutes for plates to be removed and your order taken.....while sitting at the bar in Chili's? Welcome to Chili's Kahala.
(1)
D F.
Came here for breakfast..overpriced and Zippy's more for your value same FOOD. My portugese sausage was burnt on one side (granted did not taste burnt but when flipped over..black) My brother's sausage also was overdone. I asked for soyu sauce and had to chase another waiter down. For the $30 I paid you should go to Eggs n Things endure the wait but be happier with your breakfast. Never again here...
(1)
Kelly G.
My son constantly picks this place to dine in when we are out at one of his events - I usually let him & grandma go it alone while my little one & I head home ..... BUT this time we were in their car so we had no choice !! We got there around 2PM and got seated right away in the bar area .... lucky it was a booth so my toddler could feel free but still be trapped !! We had a really nice & kid friendly server ... she immediately had my little miss set up with crayons, a coloring book, & a sippy cup filled with water !! My mom, daughter, and I had the sampler where you have three choices of various fried type items and my son had a huge bacon burger with fries .... everything was pretty good.... and sadly fattening !! *loved that I could relax and not worry about my daughters not so "library" voice, free refills, reasonable prices, decent food, and great service ! ** did not love the bathrooms ... seemed like the toilets have leaks on the bottoms ... do not like stepping in unidentified liquids or my daughter splashing in it !!
(3)
Jesseca A.
I love getting greeted by hostile host, do you? Just joking. But seriously, the host had a frown, when I asked questions about making a reservation of 9 they acted as if I was wasting their time. Whatever, I understood that they were busy, as it was a Friday night and I decided to move on. The atmosphere was chaotic. Children screaming, tvs blaring. But it's a sports bar, so pretty much the norm. When we were at the table we were greeted by the waitress, after inquiring multiple time about the status of the rest of our party, in a 10 minute window, she took our drink order and the rest of our party arrived. I had the strawberry lemonade, while bottomless ran about 4 dollars... then the waitress inquired about 5 time if we were ready to order even though she knew the rest of our party just sat. I understand we took about 15 minutes to get settled but as a bigger party, it is inevitable. I ordered the ribeye steak and mash no butter, my boyfriend the salmon and chicken margarita combo. Food took 45 minutes to arrive, lucky we ordered an appetizer to hold us over. My food arrived with butter, I was to ravenous to bother to correct it. My grandmother's chili was cold. We asked for a warm up, came back luke warm. By this time we just ate and left. Food was ehh, service was bllaah, ambiance meeh. All in all 2 stars.
(2)
Wanda D.
"To Go" burger and fries, straight to the garbage, the ingredients were unknown, beware!!
(1)
Quincey Q.
Was instantly seated outside, was a little weirded out a server was outside but she left soon after we were seated. The server was very attentive always made sure we had filled drinks and lots of chips and salsa even gave us a bag for free. Was weirded out again when a server and manager came outside and obviously were in a heated argument not sure why you do that right in front of customers but whatever. Overall great experience will go again hopefully no arguments next time around.
(4)
Biggie F.
I think I'm reviewing a different Kahala Chili's than most folks experience. Most folks experience the indoor Chili's. There, people freeze in super air-conditioned discomfort. But I guess people must like it. Beats me why you wouldn't want to sit outside, in front, where the tropical breezes come sweeping across a well-solicited parking lot. It's nice out there. It's cold inside. As for the fare ... Well, I'm a big fan of the Presidente Margarita. It's a bit weird ... no prices on the drinks menu. Got to be worried about that, right? Relax ... at $8.99, you get a generous shaker (2+ pours) of the Presidente Margarita. It's a keeper. Add to that the standard, good Chili's fare (burgers, salads, sandwiches all good, not to mention the Mexican stuff, which is maybe not why I would go to Chili's [but maybe that's just me]) and -- did I mention the outdoor eating area? -- you have good value for money. This is without taking into account your proximity to the Jack Lord bust, just outside of Macy's. I don't find the service at Chili's slow, but say it was... Wouldn't that be a great time to get your picture taken next to Jack Lord? Book 'em, Dano.
(4)
MzShez A.
no birthday surprise here.:( food ok. menu ok. but pricey jus for it Doesn't support troops discount.
(3)
Angela B.
This place deserves 0 stars. I just had the worst experience at a restaurant in all my years of dining. It was so bad I felt the need to write this immediately. It's 8:30 pm on a Friday and we ask for outdoor seating. Hostess says will be 15 mins. We grab a drink at the bar. 10 mins later our buzzer rings and she tells us is a booth ok? They are no longer seating outside. Fine since we have no choice. She seats us at a booth and the table is still dirty. We ask the waitress to please have it cleaned. She looks at it, nods and walks away. 10 minutes later we had to ask her again. We placed our order pretty much right when we sat down...mind you I was starving. Our food took 30 minutes, and everyone else was either getting their food or was already done. We ordered steak (medium rare) & salmon and a pepperoni pizza. the plate was hot...meaning it was under the heat lamp for a while. The salmon was over cooked and the steak was RAW. When we complained to the manager, she apologizes but didn't even offer us any compensation. However, they were so bad I wouldn't go back even for a free meal because of the crappy service and disgusting food. I know I should have waited a day to write this but the experience was so bad I had to get it off my chest.
(1)
Ben C.
When we arrived we were told there would be 10 minute wait for a party of 5. We waited close to 25 minutes. Once we were seated, it was another 10 minutes for them to take our order, and at least 30 minutes before our food was brought out. When we finally did get our food it was average. Two of us had ordered the same thing but our sandwiches looked different (one of them had been cooked more than the other). Will not be going back anytime soon.
(1)
Mad D.
Ate here this past weekend. Southwestern Eggrolls are good. We ordered the triple dipper. ($13?) Boneless buffalo wings are better when you scrape off the batter. I love buffalo wings, but their sauce is less than mediocre. It tasted like watered down tabasco sauce. Half rack of ribs were tender, and good. The 10 oz sirloin was ordered medium, but came out well done and dry as hell. We let the manager know, and she was nice enough to give us a generous discount without us asking. (the half rack was the combo special $20-25?) Raspberry presidente margarita ($10) - you get a small salt rim glass, but they give you the shaker to refill your drink. Refreshing, and good. Service was good.
(3)
Bill L.
We live not far from the Kahala Chilli's but we hardly ever go there (maybe once every 2-3 years). The food just hasn't been that impressive when we've gone, the lines are pretty long and it is on the edge of Kahala mall so parking is always an issue (although it is free). I'm afraid the other reviews are right - this Chili's really isn't unique at all, the views are of a shopping mall and busy street and the food is so-so.
(3)
Jacob N.
It's a chain Tex-Mex restaurant. There isn't anything too special about it, and as long as you know what you're getting yourself into there shouldn't be anything too disappointing here. I do, however, like their chips and salsa that gets dropped off at your table to start things off. They've also got a couple of the unhealthiest dishes according to some food surveys. The Texas Cheese Fries, and one of their big burgers, so watch out what you order here! I usually stick to one of the salads, or the lunch special bottomless soup and salad combo whenever I come here. The thing I like about Chili's in general are the happy hour specials that you can get in the bar area, oh, and the fact that they have a bar. I've definitely had better Mexican, and Tex-Mex at other non-chain restaurants, but it's convenient, and the service is usually pretty good, so it's A-OK in my book.
(3)
Kawe N.
There were empty tables & seats in both the bar area and regular seating. I'm talking about atleast 4-5 tables in bar side and about 8-10 tables on regular side with people waiting outside to get in. We sat on the bar side that is normally seat yourself. The manager comes up and tells us sorry you cant sit there. There's a waiting list...really? All these empty seats and you have people waiting outside what's going on here? He said you can sign up on the wait list. Why sign up for the wait list and wait with the other poor people waiting to get in. Apparently they didnt want to make money or our business tonight. We gladly left and went to CPK. We walked right in sat at the bar, got beer and food within 15min. They took care of us and we spent well over $100. Sorry Chili's that was the 3rd strike, we are not going there ever again.
(1)
Vera H.
The food takes way to long to come out!!! We ordered a beer and a appetizers of chips and salsa, that came out pretty fast, then we ordered our meal that took 30 minutes for steak fajitas and a taco dish yikes!!!! By the time we were our meal came we were full from all the chips ugh.
(2)
Teresa L.
I came here on a monday night around 630 PM. It wasn't crowded so we were seated immediately. For appetizer we had their special tripple decker where we selected 3 from a list. I had the spinach artichoke dip, southwestern eggrolls, and boneless buffalo wings. The spinach artichoke dip was delicious despite the few large chucks of artichoke. It came with chips that were very thin and complimented the dip very well. The dip was not so heavy because it was topped with cheese and tomatoes. The southwestern eggrolls were also very delicious. I'm not a big fan of beans but I loved the beans in the egg rolls. The only appetizer I would do without is the boneless buffalo wings. They were too salty and tasted like something I could buy premade at costco and heat in the oven myself. For dinner I had the rib eye which was 12 oz. I ordered it medium rare but half came medium rare and the other half came medium well. The sides that I chose were broccoli and cole slaw. Their cole slaw was okay but the broccoli was too soft and watery. I guess I'm used to slightly cooked broccoli that is sauteed rather than boiled. My parents shared the same dish as I, but instead they got the loaded mashed potatoes and french fries as their sides. The loaded mashed potatoes is similar to a baked potato but without the potato skin. Their french fries were also okay. Not great, but not bad. The worst thing about this experience was the service. I took a while for the server to give us some boxes for our food and our check. I would come back again for the food, but I would be prepared to experience long waits for a table or for service. ** Happy hour is from 4-6 and it's something like $2 off appetizers and $2 off 23 oz draft beer **Order online To Go at chilis.com
(2)
Jared W.
Chili's is ok.... and just ok. Their commercials use to be about their ribs but Ruby Tuesday's Ribs are way better. Also, every time I come I feel like I spent too much money for plain tasting food. I can spend $35 or more and I just drank water. Food is not healthy, nothing is amazing, it's a place to come when you are bored with all the other restaurants. On the positive side of things, the last time I went the waitress was nice and happy and she offered our table free chips and salsa. -Photo: yelp.com/user_local_phot… The salsa is actually pretty good. There was a tons of chips and it wasn't too salty but crispy and light. Might actually be one of the better things that they serve! For appetizers my friends and I ordered the triple dipper: buffalo wings chicken crisper potato skins. -Photo: yelp.com/user_local_phot… Good combination of things. Again, nothing here stands out, and after your done you just thinking, "yah that wasn't too bad".
(3)
J L.
Ehhhhhhhhhhhh. Idk if it's just this chilis because the chilis I've tried out in pearlridge and Mililani were better than this one. I came here on a Friday night with my bf and there was a 20 minute wait. Understandable as it was a busy Friday night. The hostess was REALLY friendly, i don't think i've ever seen such a happy hostess lol. I ordered their bottomless mango tea, VERY GOOD! I really like their tea! Probably the only good thing. I ordered the lean sirloin with broccoli and side mac & cheese. Wow. The portions were so tiny. For $16 it wasn't that much at all. My mac & cheese was also COLD! :( I told the server and she got me another one pretty quickly. After eating everything I wasn't full at all. At $25 I should definitely be full. The service however was good. My waiter was helpful and she was nice. She looked flustered though probably because her section was slammed. EHHH. I don't think I'm gonna come back to this particular chilis location....maybe the other ones but not this one.
(2)
Mr. P.
Went for take out dinner.I got the Memphis dry rub full rack of ribs,can't beat it. The take out container are bigger than previous and fit the meals better,compared to the plate lunch size.Service was great,food was ready prior to time estimated so pick up was fast and friendly.
(5)
Angela M.
Dear Chilis, Your teeny tiny tables make it possible to not only brush against the thigh of the unsuspecting but fortunate person seated across from me, but also reach everyone's entrees with my fork. Like. Your waitress was friendly, smart, and had cool hair. Like. You have black bean burgers for those of us who do not eat meat. Like. Your guacamole has large chunks of avocado. By large chunks I mean a complete quarter avocado quietly lying in wait for the next chip victim. Wafer thin chips + 3 inch avocado chunks = FUTILITY and DESPAIR. I suggest you purchase thicker chips and also smash your guacamole with a fork. Dislike. (Dislike the despair part, not my super awesome suggestion.) The wait for our entrees took many, many valuable minutes from my life. Time is money, so taking into consideration my extremely high hourly value that I place upon myself, forty minutes of wasted time is equivalent to at least 75 cents, possibly a whole dollar. You owe me a dollar. Dislike. My BBQ black bean burger was okay. The fries were edible. The molten chocolate cake was freakishly amazing. Chocolatey and gooey and roll-your-eyes-back-better-than-sex deliciousness. The best commercially produced cake that a person could ever have the pleasure of gluttonizing. LIKE. SIncerely, Angela
(3)
Michelle Q.
I've been to Chili's in Michigan, but last week was the first time I have been to one in Hawaii. Prices are average, ranging from about 10-15 dollars a plate. If you come here, you HAVE to get the Texas Cheese Fries. They are the best things ever. They are fries topped with melted cheese, bacon, and jalapenos. I tried their Jalapeno Smokehouse Bacon Burger. It was okay. Nothing Special about it. I also had their Southwestern Chicken Pizza. It was pretty good. I would order it again. The service was excellent. The waiter and waitress came by checking if we needed anything and refilling our waters.
(4)
Michael C.
This location was on my boycott list for most of 2010 because of the horrible horrible service we received from a server twice in the same month. Yes, you read that correctly: we had the "luck" to have had terrible service from the same person more than once in the same month. Now with that said, you must be wondering what possessed me to return. And with that I have a simple answer: I let my friend pick the place and he picked Chili's. When he finally decided where he wanted to go, he asked me to phone ahead and put our name on the wait list. As luck would have it, the wait time for 2 people at the time in the evening (7pm) on a Friday night no less, was 10-15 minutes. Thankfully my friend had the thought to call ahead because there were at least 10 people waiting outside the restaurant when we arrived. I'm pleased to say we were seated right away and in a booth! Thank you Chili's hostess! I must also mention that the hostess was on the "look out" for me and was very pleasant, polite, and friendly. SERVICE: The server was just simply amazing! She had such a friendly attitude, was really personable, and just overall provided exceptional service for our entire visit that evening. My friend and I ordered some of our usual favorites for dinner: Bottomless chips and salsa to start, Country friend steak for him, and the Big-mouth bites cooked medium for me. After taking our orders, our server promptly returned with our drinks, which were periodically filled throughout dinner, no empty glasses on this visit. As far as the food, the chips and salsa and both our dinner entrees were just perfect, no complaints about the food at all. The server really impressed me very much as she always made sure to check up on us to see how we were doing. She also offered take-home containers and dropped off the check in a timely manner. Needless to say we left her a generous tip. NOTE: The menus at this location are now located at tables so make sure not to hand them back to the server when they take your order (like we did!) YIKES!: I would have given this review 5 stars were it not for the not-so-well kept bathroom. The bathroom could have been more tidy, and there was hardly any soap and no paper towels in the dispenser when I went to use the bathroom that night. =( Bottom Line: I guess it pays to give businesses a second chance, you may be surprised and impressed.
(4)
Daniel M.
I want to like this place, but there is very little to recommend it. Wouldn't it be nice if they actually had good chili here? I guess I will end up there when there is no motivation to leave the neighborhood and it's late. The service is spotty. Sometimes I've had motivated servers, other times not. Example: asked for boxes--the check arrives-- ask again for boxes--- boxes arrive-- we are supposed to put our food in the boxes (ok)-- after we do this the waiter comes by to collect the check-- no attempt to clear any of our plates (Ok, I get it, it's late, we'll leave). Their molten lava cakes are pretty good-- and they have a full bar.
(2)
Christine L.
Okay this review is for the food. Because when we visited here last night our server James was excellent. Totally not his fault that the kitchen at this location SUCKS. Anyone who knows me knows I'm a foodie, so Chilis is really just an option if nothing else is open. But Boyfriend loves their chicken crispers so we went to the Kahala location last night. First we were seated in the bar next to this very loud table of 5 extremely drunk people. They were super obnoxious so we asked to be moved. This is strike one for me because I feel especially at a family chain, they should know when to cut people off. Our server later told us that they had been there for two hours and had 14 shots each! Um overkill much? Anyways our server was this adorable young guy named James, and if it weren't for him we would honestly have walked out and not even paid. Now foodwise I should have known better than to order steak at Chilis but they had this deal for $12 and it came with a salad, 6oz steak, garlic bread, and sweet potato fries. Sold. Boyfriend got a salad and his chicken crispers. I specifically asked for no onions on my salad . Onions were present. Sigh. Also my salad were topped with cucumbers that had mold on them. Um...ew. My medium steak came out and it was almost blue rare. I could tell without even cutting it that it was raw inside. I asked for it to be medium and my server took it away with many apologies. Nice kid. It comes back...same piece of steak (I could tell from where I cut it) only now it is officially dead. I don't think I have ever had steak that was soooo well done. I choked on swallowing a piece. Now to be fair the manager did take it off the menu but I was pretty disgusted with the food at that point. And poor James looked like he knew he wasn't going to get tipped. But still acted like a champ! So friendly still and joked around with us. We ended up giving him a 30% tip cause we felt so bad, although his service really was excellent. Overall worst food I have had in a long time. But go see James V! Great server!
(2)
Krysten I.
I'm not a huge fan of Chilis....The food is just okay and the prices are a little high for the quality/amount of food you get. When I am craving chicken wings (the honey chipotle chicken strips are pretty darn good), I'll come here, but other than that, it is just A-OK. I like that they let you choose sides with any entree, however, the list of sides to choose from doesnt appeal to me at all. They have nice outdoor seating (right next to a parking lot. lol), but parking can be a pain..... Several yelpers have complained about the service. I haven't had any BAD experiences, but there are always a plethora of hostesses at the door, just kinda standing around. I thought that was weird.....
(3)
Brent S.
Let's be real. You can't expect to get an amazing meal at a middle-of-the-road chain restaurant. So for the purpose of this review, let's set expectations, as such. Chili's has some really great dishes for an everyday meal. I was pleasantly surprised by their Original Baby Back Ribs. Very flavorful. Pretty nice seasoned rub and cooked well. The Mini-Burgers were also really good. Potato skins are pretty standard. The service was quite good for a chain restaurant. Not a bad place to go if you're looking for a decent no-thinking meal.
(3)
Kellie C.
Good place to stop for a quick lunch after some shopping. Food and service were both good.
(4)
Jerrene T.
I vowed to never go to Chili's ever again! Oh man but then I went back on my word and karma nipped me in the butt... it was awful. Chili's had a coupon for $20 for two draft beers, unlimited fries, and two burgers. We checked the coupon and it did NOT say anything about "not valid in Hawaii." We went in on a Friday night and specifically asked if it was possible to use. The host said sure no problem because nothing about Hawaii. So we waited our time (30 minute wait) and when we got to our table, they tried to sit us down at a booth... but we have a baby so we needed a high chair. They told us oh well, there's no room for a high chair but it's obvious we needed one so why sit us at another table? Hello we stated this from the beginning. FAIL! Okay we got seated at the table and then asked the server to check on our coupon but he was like oh it's fine doesn't say not valid in Hawaii. So after we order our beers, then the manager decides to tell us not valid in Hawaii. Mind you it doesn't say such a thing. ISNGIO:SNGOINS:GOINIO:n That was my rargle fargle by the way. Anyway, she comps us an appetizer and a dessert. The sampler appetizer was decent. However my entree was a different story. I got some kind of wrap. But HALF of the wrap fell out when they brought it to my table. I told the waiter and he was like oh sorry. SERIOUSLY? UGH. Why did I come here? I didn't eat because it was horrible... I gave my husband a bite and he spat it out. Dessert was okay but it doesn't change the fact that I am NEVER coming here AGAIN. I promise! It was SO bad... I can't believe they didn't take the coupon and the food was terrible. The manager was really rude on top of which even if she comped our appetizer and dessert. I would have just given the customer the coupon discount... because it doesn't say not valid in Hawaii. Okay I learned my lesson... fool me once, shame on you... fool me twice, shame on me. See ya Chili's!
(1)
James L.
I frequent this place roughly once or twice a month, probably cause it's a chain restaurant and I know what I'm getting. Good: The food isn't too bad, of course I usually get the same thing so I'm a little limited on other items input.. The desserts are usually good. Bad: Parking is at Kahala Mall, but during busy times, it can be a pain to find a spot. Reason for this review: I sat at the bar today for lunch, the games were on tv so that was good (and expected). The service was average, nothing spectacular, but not horrible. The bad thing is where I sat (on the window side, aka town side of the bar). From here, you can notice how filthy nasty (see picture) the bar area is, enough to not want any beverages. This place definitely needs a good scrubbing. I will eat there again, but now I know where NOT to sit..
(2)
CJn M.
Worst service ever! I will never go back there again! First of all, from the time we placed our order it took 45 minutes to get a portion of one of our order. Mind you, by this time my kids are starving. And what kind of restaurant serves the chips of a platter by itself without the dip then serve it 10 minutes later? Then I decide to buy a gift card. Worst mistake ever, because I had to wait another 15 minutes for the manager to bring them. And the reason it took so long is because she was in the kitchen laughing and joking with her kitchen staff while I stood there watching all of this happen. Finally 30 minutes after we finished eating, I had to walk to the waiter and ask for my check. I would NEVER go back there again!
(1)
Margaret L.
We recently went here on Monday afternoon, the place wasn't crowded. Our waiter was very patient with us, (we were a party of 8) and for most of us this was our first time in a Chili's restaurant. There were so many choices to choose from, it took us awhile to decide what we wanted to order. In the meantime our waiter takes our orders for drinks, he brings four of us ours, then we ask where the rest of the drinks are, and he says the bartender is making them, um......the missing drink was a coke, how hard is it to make that? My niece ordered a budlite-rita (a margarita with a little bud light bottle stuck in the drink)...as the waitress is bringing it to the table she spills the drink not on one but two of us...by then half the drink is gone, and she plops it on the table and walks away....I told my niece to be sure to tell the waitress that she will only pay for half the drink since that's all that was left in the cup! Anyway, back to the food, I had the chicken quesadilla which was really delicious, my son had the bacon burger sliders, ( which he didn't care for at all) my brother had the ribs, which he said was ok, but for the price should've been a lot better. My sisters had the salad one said it was really delicious, the other said it was ok! The chips and salsa were really good.We also ordered the spinach artichoke dip, which seemed a bit pricey and we didn't get any chips or bread to eat with it, so I am not quite sure why they call it a dip if there is nothing to dip with...Overall the service was ok..food was ok.
(3)
Sean R.
I was impressed. I had 3 hungry hard working men that were thirsty and needed some help badly. They were very helpful. I gave them a really hard time cuz the first Queso i got was a little runny. The manager Nannette apologized to us and replaced it with a much better version. Chad our server, handled our concerns with class. Great job overall. I will definitely return. The strawberry margaritas were great. And the special sauce we invented an Awesome Sauce that was the spiciest thing they'd ever had here. buffallo sauce, Roasted jalapenos, and salsa, with lime. mmmmmmm
(5)
Shinobu S.
I LOVE IT HERE!!! THE STAFF, KEELAN, & JAMES... so surperb with their customer service and they made great food suggestions. The food and new menu items are great!!! I will recommend KAHALA Chili's to my friends and family.
(5)
Courtney H.
This was a most interesting evening. Here we are - sitting in the outside dinning area at 8:30 pm. It's dark as a witch's heart. People are using lighters and cell phones to read the menus and see what they're eating. From the time we sat down at the table until the food arrived was 55 minutes. Way too long. We don't blame the wait help, the stuff was just real slow coming out of the kitchen. One would think the manager would at least stop by and apologize for the dungeon atmosphere and slow dinner. Nope. We usually go to the Chiles in Waikele. Give them an 8. The one at Kahala Mall gets a 2. It's really gone downhill the last couple of years.
(2)
Amanda U.
Steak Fajitas!!! OMG, there's something addicting and delicious about these steak fajitas! Upon our arrival in the pouring rain we were nicely greeted by the hostess that got us quickly seated at out table. That my friend's was the only quick service at this visit. We waited about 10 minutes for our server to visit us and get our drinks ordered, we then waited about another 10 minutes for our drinks to show up... And then another 10 minutes to order... and then a good 20 minutes to get the food. At least my fajita fillings were still sizzling on the pan. The food was delicious, not too sure if it was because by this time we were already starving and anything and everything, even our neighbor's artichoke dip was making our mouths water. We then waited another 20 minutes for our check.. If the service was better this would have been an easy 5 stars but nope the only thing amazing was the ribs and steak fajitas... Yes I will be back for the fajitas with a hopeful mind to which our service will be on the opposite side of the spectrum. :)
(3)
Greg B.
Chili's Grill and Bar is a middle of a road eatery. The one thing that it has for it comes in the service. The food and drinks are always prompt. If one orders the iced tea drinks, there is always a person on hand to refill it, as so long as he/she notices it. The menu has constantly changed from mostly burgers to fried things to (now) health based meals. These health based meals are Mexican/pizza or variants on having a vegetable based dish on the side. The deserts are fair. Chili's does have a habit of eliminating the dishes that are popular in lieu of cocktails. It does have an extended alcoholic list. It is almost never fully crowded and one does get a seat on the restaurant side quickly. I would recommend this place because of that and the swiftness of service. The place also serves well as a backup due to a busy timeframe at another eatery. Parking is rather challenging because it's in Kahala Mall and you'll be lucky to get on right near the place.
(3)
Sherrie D.
Ok, we sat outside on the patio (Kahala) in the evening; the night was perfect. It was cool with a slight breeze. The waiter was nice. The issue is with the food. It was not that great. I guess when you go to a chain it's hit or miss. It was miss. I ordered the appetizer trio and one of the choices picked was a chicken tender covered in a sauce. We couldn't figure out the taste cuz the chicken was so over fried, you couldn't bite into it. I did tell the waiter, who said it is over cooked. Don't they have quality control, Chef Ramsey would have sent it back... Having said that if they don't have quality control at the cooking station then the waiter should not have brought it out; look at what you serve, that would be the ideal.
(2)
Yummy T.
The last time we came here, they put dirty dishes on our table as "clean dishes." We decided to give it another shot. This time it took 30+ minutes for them to take our order, but when the food came, we had to get our own utensils. No napkins or anything. Our food was good and there weren't any problems. After that, service was a little faster. We payed cash just because we didn't want to wait any longer. The only good thing about this place is that our waitress was very nice.
(1)
Nicholas C.
This place had AWFUL service!! We spent about 2 hours at the restaurant, one of which was waiting for food. The restaurant was maybe 3/4 filled, and for some reason the staff seemed to disappear. Ive honestly never gone to a restaurant where there are no waiters, servers, etc on the floor for 5 - 10 minutes at a time. Our waitress, a blonde woman... michelle I think, would give us half arsed apologies about the wait, yet never seemed to give a damn about us otherwise. I timed her leaving the floor on one occassion, 12 min to get a fruit punch and one plate of ribs. Are you kidding me!! We constantly ran low on water and I actually had to get up and walk to the host to ask for our check and takeout containers as our waitress disappeared once again. The food itself was pretty good. My burger was pretty good, and the rest of my family didnt have any real complaints for food quality aside from the ridiculous wait. I dont think I'll ever come back and encourage people to stay away from this nightmarish service. Sorry chilis' but you ruined your chance for my family and I. Avoid like the plague unless you enjoy long wait times and junk service. PS. As we left, the waitress immediately swooped onto the table and snagged the tip. The fastest response we got all night. Such a shame.
(1)
Cindy K.
Can this chain restaurant SUCK any harder? If a "NO STAR" review was possible, this would be it. This has got to be the restaurant with the WORST SERVICE EVER!!! I seriously suggest that they review their customer service policy. The waitress brought us water and took our order promptly, but after that it was all downhill. We waited for about 40 minutes for our food and when it did arrive, it was cold. The plate was hot from sitting on the warmer, but the hamburger buns were cold and as hard as rocks. French fries tasted like calamari from the oil being overused and old. Oh hell, I don't even think calamari is on their menu. What really amazed me was that another waitress from another section had to ask us if we were waiting for our food. Yes, our waitress walked past our table 3 or 4 times completely ignoring us. The MANAGER even walked past our table 3 times WITHOUT even noticing us waiting. We did bring it to the manager's attention, and although she was very apologetic and did give us some $5 coupons, I will never go there again...Anyone want some $5 coupons so you can go eat cold crappy food and have terrible service?
(1)
Megan M.
We came in on a Wednesday at like 5pm/pau hana time and it was surprisingly not super crowded. The service was quick and they got our drinks and food out really fast. The servers here are awesome and the pau hana specials (1/2 off appetizers and beer/margaritas) are legit.
(5)
Sarah S.
A nacho platter should not come with just enough chips to cover the plate. Nor should it have exactly one pepper per chip. Or a sprinkle of olives. A nacho platter should not know what limp lettuce is. Fortunately I was rather buzzed from my Mango Presidente Margarita... In my nacho lovin world, I order nachos because I am need of a cheap pupu, not to be reminded that I am actually ordering a cheap pupu. I want disorder and globs of sour cream and cheese. Not uniformity and precise measurements. Maybe it was a bad day in the kitchen...I just wish it wasn't on my nacho craving day.
I'm totally surprised this place has such low ratings. Perhaps they have changed for the better? Came here for dinner on a weekend night and was instantly seated. Waitress was nice and friendly, got us our drinks and orders. I ordered their new Mango Chile Chicken which is a grilled chicken breast topped with a mango/tomato/avocado salsa that was a bit tangy, zesty, and slightly spicy. It came with steamed broccoli and rice. This dish was amazing and I wanted seconds! The only bad thing was the portion size. The chicken breast was a tad small compared to the rest of the plate. My friend ordered the Margarita Chicken which was very flavorful and came with marinated chicken breast on top of rice and beans. Honestly, his dish of food (and the chicken itself) was bigger than mine and his dish was a little over a $1 LESS than mine! For dessert, we just had to get the molten chocolate cake after seeing another table getting it. This is simply the most amazing dessert you'll ever have. It's basically chocolate cake (without the frosting) topped with a scoop of vanilla ice cream topped up with drizzles of hot chocolate syrup that dries and becames a chocolate crust around the ice cream. My grammar is all messed up just thinking abouts it! I honestly wanted to give 5 stars to this place for the food and service that we got but I'm going to dock one star for the portion size. I did NOT have enough of that mango chicken...
(4)
Darcy K.
Aiyah what happened!? I ate lunch with a friend today and we were both really disappointed. The waitress failed...hardcore!! Supposedly wanted to recommend something but did not... BS ALERT! I was really unhappy with my "trio sampler appetizer" dish. Ordered sliders (meh, they were nothing special. Found it strange that the patties were connected to each other and the elements of it were generic), fried cheese (not cooked enough), and chicken crispers (beer-battered, not a good combo for chicken). Apparently there is another method that they cook the crispers, called "Country style", and the waitress described it as "Basically like KFC-style." NO GOOD ALREADY! For dessert, I ordered the molten chocolate cake. got to the middle and the chocolate was not even completely melted. Not too bad, but could have been better. That hot fudge is so good with the vanilla ice cream! Food took longer than average. Also I find it disappointing that there is no happy hour specials, yet they have a full bar and many specialty drinks (especially margaritas). Poo. Bad service.... with a smile. GOOD POINTS: Their Classic Bacon Burger is really good! Instead of getting Chicken Crispers, I recommend their wings (bone or boneless, no matta). The sauce is spicy (7 on a scale of 1-10)!
(2)
Jasmine N.
1. It's a chain restaurant 2. You kind of know the food you're getting 3. The service was good and water was frequently refilled One of my besties and I got together to celebrate her birthday (that was in June : /) and the birthday girl gets to choose the place. She decided on something simple and familiar CPK Kahala. We decided to meet there at 7pm. After parking and walking to the restaurant I noticed it was REALLY DARK. I thought maybe they recently got the windows tinted so you can't see inside but as I got closer I knew something was wrong.. NO POWER!!! I texted the bestie and we decided on Chilis. Thankfully Chilis had power.. This is probably the busiest I've ever seen them but for two I only waited 5 minutes. After getting seated the server came by quickly for drinks. The food: She decided on Chicken cajun pasta.. I decided on the tripple dipper.. boneless buffalo wings, big bites (burger sliders) and spinach artichoke dip that comes with chips. Everything was good. The pasta is just as I remember it. We even had lots to take home. 4 stars because it was a life saver. It was only $30 for two of us which was a lot less that lunch the other day. ^_^v 31 yelps - 4/31
(4)
Galen S.
Great service on a day I felt I would get horrible service. Valentines day! We had a very short 45 minute wait as walk ins. And we were given a table even earlier. Amazing service
(5)
Kim M.
Chili's has been a family fave for quite some time. It's definitely not the healthiest choice, but it's a tasty, family-friendly one. Their wide variety of food makes dining with picky eaters (like my little sis) a cinch! Chili's has a nice-sized specialty drink menu as well as a cute kid's menu--See, great for the whole family. And the manageable wait times make this a great spot for a last-minute family dinners. The last time I dined at this location was with my bf, step-mom, and little half-sister. My sister is pretty darn fickle when it comes to eating. She only likes certain foods, and they've got to be unhealthy. Luckily, Chili's has cheese fries with bacon bits... And on the kid's menu there's macaroni and cheese. Yay. She had both. Us "grown ups" ordered a crap-ton of food. I ordered the cup of chicken enchilada soup, shared the triple dipper appetizer with the bf, and ordered the chicken crispers for dinner; my bf ordered the half rack of the baby back ribs; and my step-mom ordered the mini-burgers. Needless to say, our table was incredibly overcrowded. In order to fit everything on our table, we had to stack and consolidate--it was a complete mess. And due to the side dishes that came with the entrees, we had a ridiculous amount of starch. Waaaay more than enough. In other words, portions are generous; starch portions are extremely generous. The overall experience was okay. The food was tasty and sinful as always... Service, on the other hand, was not so good. They were slightly busy and messed up on an order, then forgot several things we had asked for... The water refilling was a little slow too. Hmm... Understaffed?? We were in no rush, but felt slightly forgotten. :( We will be back, but hopefully when they are fully staffed or not as busy. Yelp 365 - #013/365
(3)
Nick B.
I like chili's it's good food the service improved they have sportscenter on tv and their food is pretty cheap I would regularly eat here
(4)
Estelle T.
I love this place! Although it may be a chain restaurant, its still pretty darn good. I always come here whenever CPK is too filled. Its a great backup plan whenever you're feeling pretty hungry and want some quick grub. I always order the Country Fried Steak because of the 1) HUGE MOUND OF MASHED 'TATERS 2) HUGE PIECE OF STEAK 3) CRAZY GOOD SAUCE! Other than that, my partner ALWAYS gets the Shiner BBQ Ribs. Hey, the service is good, the food is decent, and theres hardly ever a wait. Why not stop by this place? Why only 4 stars? It's because I wish they still served complimentary chips and salsa though ): I used to go through plates of those back when they did.. but I guess the good things don't always last )':
(4)
Shay F.
When I go to this restaurant, I just never know what to order. Everything is either too fried, or too meat-y. But today, I found the cobb salad. I ordered it with no chicken and bacon and extra of the other stuff...and it wasn't bad at all! I mean the egg was a bit suspicious, but it was edible. LoL. I've experienced better restaurants so this one will have to be a two star-er. Yelp 365 Challenge #34/365
(2)
Jeffrey T.
Went to Chili's with some friends around peak dinner time and we were seated immediately. This is saying something, considering the wait at the nearby CPK was around 45 min to an hour, and basically sums up Chili's reputation as being the "second" choice for eating in and around Kahala Mall when Kuru Kuru Sushi and CPK are both full. The main problem with the restaurant is that the service staff is completely disorganized. I feel like this is why the waitress will often say there are two of them taking care of your table, simply because you won't see one of them for the rest of the night as another one shifts over to take care of requests. At one point my friend got two more ranch dips than she requested because they both fulfilled the request. It's not a bad thing, but this problem can definitely impact you in a negative way. I'm a fan of their BBQ chicken and it did not disappoint me when it came in the triple dippers fashion. I've never had an issue with the food at Chili's save for some of their burgers being overdone, but it is just the service that concerns me. At the end of our meal, it took the waitress a good 15 minutes to come by again despite the fact she said there would be two of them taking care of us. We didn't even see her in our side of the restaurant for a majority of the time.
(3)
Kevin B.
Excellent service twice this week!!! (Both dinner times) By two different male servers!!! Excellent food!!! Thank you!
(5)
Kainoa C.
The food here is very tasty, flavorful and come in a wide variety. But what I appreciate the most about this place is the staff. Severs are friendly, food gets served quickly and if there is mistakes in your order they quickly resolve the situation. Over all a great place to get a bite to eat.
rip off alert!!! regular nachos are 8 individual chips with beans and cheese melted in top for $8. big time rip off when bottomless chios and salsa is $5.
(1)
B. S.
This place isnt too bad! After hiking/beaching all day, we were in the area and just wanted some food and beer. They have blue moon on draft :) And the server was really nice! The spinach artichoke dip was pretty damn good. The chips are kind of thin and break easily, but eh, oh well. I had a burger that wasn't that bad, though they kind of cheated me out on fries, not enough fries! Not a bad burger though. And service was awesome.
(3)
JO G.
I have to second many of the low reviews given by other customers about the service at this restaurant . . . it was almost non-existent for us tonight. Other than taking our orders, bringing our waters/drinks and one refill, and one "check in", our waiter ignored us for the better part of our meal. He didn't even bring us our food . . . another waitress did. Our waiter seemed to pay more attention to the couple in the booth behind us who were ordering drink after drink. But, he was awfully quick with the check and charging my credit card. Granted, the food was okay. Not the WOW-factor kind, but it did suffice in making us full. They don't honor the 2 for $20, which was a bummer, since it has been advertised. Not sure if we will come to this Chili's again . . . maybe we will check out the one in Waikiki.
(2)
Kasey T.
Beer and Pupus!
(3)
Ed L.
I used to come here quite regularly, even before I got into Yelp. Now, its been months since I have stepped inside this or any other Chilis on the island before today. After looking at the menu and getting reacquainted, I knew why. The food is petty good. The service is as average as you can get, but with a smile on your face. The thing about Chili's is that it's kind of overpriced for what you do get. I waited for 20 minutes for my entree to come and my drinks took 10 minutes after ordering. It was Saturday afternoon, but come on!! The place was more or less a ghost town and I was sitting at the bar. Apparently, someone was on break and someone else had to cover for them. The sides were pretty good, although not stellar as it once was. I'm a fan of the loaded mash potatoes though. Today, I had the baby back rib combination platter. It was good and tender. The only gripe I had was the chocolate molten cake. In years past, it was ginormous and costed $5.25, which fed 2-3 people. Now its $6.99 and smaller. What a crock!! I guess its how they need to make money and cut down on waste. Maybe. it's still pretty good and tastey though Not coming back any time soon though. A great place for happy hour, but not a fan of everything else, when the prices are kind of high anyway.
(3)
Chelsea C.
horrible service- we had to wait 10 minutes for a hostess to even seat us and it took 30 minutes for us to get our food when the restaurant wasn't even busy. on top of this, we saw employees just sitting around instead of helping customers. i will never eat here again.
(1)
Cintamani A.
I've ate here twice and both times I had food poisoning and extremely slow service. I did like the nachos but feeling ill for a day straight is not acceptable. I shared the nachos yet the other person wasn't sick which is indeed interesting to say the least. I do know I have a weaker tolerance so anyone else who does should be aware of their food. Also, there was a kitten who was clearly stuck in a drain pipe on their property that they refused to set free. I'm guessing they did nothing later on and let it die since they had acted so inept and lazy about it. They also refused to call the security at the mall so we had to about the poor kitten. At least they took an interest instead of Chili's drowning out the kitten's cries with their ugly music.
(1)
Shaun C.
Went to eat dinner with my family last night and had the worst service I've ever received there. Food came out, mom ordered soup and salad combo and salad came out without soup. Call me knit picky but I didn't think it was that hard to spoon some soup into a bowl in order to bring it out with the salad but whatever. That wasn't the worst. My sister ordered a half rack of ribs that came out cold. Gross. Told the hostess who flagged down our server. Received no apology from either of them. Server said he would "make a new one" he then brought out the same plate with the same food, just heated it up! The tear in the ribs where my sister took her first piece was still there. Unacceptable. Usually we are a good tipping family, first time we didn't hold true to that. Never coming back...
(1)
Heidi B.
Great food and most times good service! There black bean burger and the Southwestern Eggrolls are great.
(4)
Andie H.
Chili's has always been our Plan-B when we can't get a table at CPK Kahala. Sorry Chili's, your wait time has been pretty short whenever we go, and I'm always starving by the time I stop whining about CPK having a long line (hahaha) that I settle. Hrm. It's always been hit or miss when we come here. Sometimes the service is excellent, and sometimes it feels like an "omg another one, 3 more hours til I can go home" kinda server. Which makes me just want to order, eat, pay, and get out. Thank you. The food is good, though I always get almost the same things-or in rotating fashion; the honey chipotle crispers, the lunch combo, or the triple dippers. Sometimes a drink or two (which back in the day made me HAAAAAPPPYY). It's a laid-back kinda place. Overall, food is food when I'm hungry! But the honey chipotle crispers are AWESOME (I've had preggo-like cravings for this a few years ago; and I've never even been preggos before so I don't know what it's really like). It's nothing special to Hawaii, so what can I say? P.S. Get yo drinks during happy hour, friends.
(3)
T. L.
It really is 0 stars. My husband and I were going shopping in Kahala Mall, so out of convenience, we went to Chili's. Oh, what a mistake! First of all, it took longer than it should have for the waitress to take our beverage order. I ordered a Terlingua Chili and my husband ordered a burger. It took 30 minutes before my husband's burger was finally served. THEN, MY HUSBAND ALREADY ATE THREE-FOURTHS OF HIS BURGER WHEN MY CHILI SHOWED UP!!! The supervisor apologized saying the kitchen was cooking the chili. My husband tasted it and said it was COLD! Huh? They claim to have been cooking the chili just before it came to the table and it comes to the table icy cold??? Somebody was lying!!! The waitress took it back to the kitchen and brought it back after nuking it in the kitchen. it still wasn't really hot. I'm sure they could feel my disgust at the terrible service. They comped our meal, but now can they pay us for all the time we wasted waiting, waiting, and waiting only to be served cold chili??? All I can say is, dine at your own risk and be prepared to wait for your server to initially greet you, and then wait even longer to finally be served. Judging from the other comments, the service seems to be consistently slow.
(1)
San M.
This is tonight's back up place since the municipal lot in Kaimuki was packed. There were a lot of open tables when we got there, but we got placed at a two seat table. Which means no fajitas for me. Sizzling plate+ plate with cheese, guacamole and sour cream+ rice and beans plate+ tortilla plate+ extra plate they give so you can build your fajita= craziness on the small table. Not to mention 1/3 of the table was already covered with table condiments, menus and advertisements. I placed some of these things on the divider rail. Which actually was a plus because it blocked one of the blinding over head lamps from shining into my eyes. They really need to dim the lights a little. Okay I understand when it is busy food takes a while to come out. It wasn't busy when we got there and it took more than 30 minutes from ordering before we got our food. Our drinks were refilled quickly but just made us colder being that the place was empty so the room was on the colder side. A basket for the rib bones was supposed to come but never showed up, oh well. I tried something different, Sweet & spicy chicken, it was on the low calories menu. Honestly if I'm eating at Chili's I'm not there to eat healthy. Sad thing is I used to like how they had butter on the broccoli. I could do without the over saltiness of their food. Tonight the salt level was okay. Low calories just means a small portion, which they charge +$15 for... boggles my mind. My chicken was burnt. I basically ate my rice and broccoli. I also took a piece of rib from K.K.'s plate. yelp.com/biz_photos/chil… A manager paused at our table and asked if everything was okay. I really dislike saying anything because it becomes a big deal even if I insisted that I am fine. You asked so I answer 'my chicken is burnt but it's okay.' Solution would be maybe you might tell your chefs not to burn the chicken anymore. BUT instead of hearing that I am fine with the burnt chicken and K.K. will eat it, and I'm just going to eat some of his food so I don't starve. I get the oh want me to get you something else. At which point I say we already waited 30 minutes for our food and we are on a time constraint. They then tried to get me to take a complimentary dessert. I cannot recall Chili's ever having a dessert worth trying. Oh and I guess they don't recall I said we were running low on time since our food took 30 minutes. The check took a long time to process. A tray came back to us with another tab and someone else's credit card which by the way was the wrong color, red instead of green. It also had a female ID photo instead of a male photo. I think we waited more than five minutes for the bill to be processed. For a while there we thought they had lost the credit card and it was off in someone else's wallet. This place seems to disappoint me more every time I get dragged here.
(1)
Tracy M.
Ate here for dinner tonight and it wasn't very busy but the food seemed to have taken a long time to come out. I ordered a bacon cheeseburger, my husband ordered the triple dipper and our kids shared the little chicken crispers with rice. My cheeseburger was okay. I prefer a lettuce leaf versus shredded iceberg lettuce. My husband had two sliders, three potato skins and half a dozen chicken buffalo bites. The old menu seemed to have fresher and/or a better taste rather than "an out of the box from the freezer." Even the French fries used to taste better before.
(2)
Maile T.
My friend and I came to Chilis today to watch Thursday Night Football and get some drinks/Pupus. We sat at the bar around 2:15 and was approached by a woman who said we could order drinks through her but that she was not the bartender. I had a house Margarita and my friend ordered a beer. The Margarita she brought over tasted like pure sweet n sour, but I tried to give it a chance. As she was talking to us we saw a blonde girl walking around the bar who happened to be the bartender. We wanted to order some Pupus but the bartender never came up to us. A couple had sat down at this point who she tended too immediately. As she was walking away from them, I said when you get a chance can we order some food. She looked at me as if I was bothering her and she said K. She then was in the well making drinks and had her back turned to us, looked over her shoulder and said I can take your food order while I'm doing this. We ordered our food and she proceeded to tell us how we could save a little money by ordering the Pupus a certain way, which I thought.... now she is warming up and being nice. After that I asked her name and she said her name was Kelly. Another couple sat down beside us and she seemed to know them as she did the other couple. She was very attentive to them and the other couple the entire time, but not to us at all. We watched her walk around to tables with an angry look on her face as if she didn't want to be there. The manager brought out our food. So naturally we thought Kelly would come over and ask how it was....of course she did not. The first couple who sat down... she asked how their food was and engaged in a conversation with them as well as the second couple. She passed by us several times but did not even look or talk to us. Finally we were so fed up with the lack of any kind of decent service and asked the manager for our bill. She brought it to us and I put out money to pay it. After awhile Kelly took the payment, mumbled to herself I got to get them change. She brought our change and barely looked at us and said Thank You. I am a bartender who tips anywhere from 30 percent to 100 percent depending on the service I get. I couldn't even leave Kelly a 10 percent tip. She does not belong in the service industry. She only tends to regulars which is fine, but had she given us good service we could have been new regulars for her. Maybe a desk job would be more appropriate for Kelly. Well Chilis, I suggest you train your staff to actually be nice to their guests and hire people who want to be there!
(1)
Lovesto E.
First time at this place and was I impressed! From the great service to the delicious food and clean restaurant. We started with the homemade chips and salsa. These were some of the best chips I've had from any restaurant, including authentic Mexican places. The salsa wasn't bad either. The burger was delicious and my family enjoyed their dishes as well. The servers, ours and the others on shift, were very attentive and worked as a team. That's what I'm talking about! Wish we had a chili's on Maui, but with the same employees as this location! I will definitely be back! Very pleasant experience.
(5)
Marco L.
I went to Chilis to celebrate my birthday with my friends. My girlfriend called in advanced to ask about a reservation, they don't take any so we just said we would arriving at around 7pm. We arrived 10 minutes late due to the bus and traffic. Upon our arrival we were greeted by who seemed to be the manager on duty, we told her we called in advanced that we needed a table for 8 and she rudely comments, "We gave your table away, we didn't think you were coming." So far not so good, so we wait 10 minutes to be seated. We arrive to our table and our waiter comes over takes our drink order. Since it was in celebration of my 21st birthday I was curious about the drink menu, I asked what the price of each drink was and he would just give me the run around and avoid answering my question. He kept playing with his long hair and seemed unfocused. I finally decided on what drink I wanted and we all ordered our food. We waited about 10 more minutes for appetizers to come out. We ordered the loaded potato skins, regular nachos, and sweet potato fries. The food was bland, the skins had a rubbery consistency and it lacked flavor. The nachos were terrible, they are individually prepared, they had: chili, cheese, and olives. We got a total of 8 individual chips. All you can taste is cheese and grease. This was definitely not worth the price. The Sweet potato fries were descent can't really complain about fires. We all ordered a steak entree, It was pretty bad. The steak was dry, not charred at all, and looked like plastic. Truly. It looked like something that would come out of a Fisher-Price plastic kitchen set. It was low on flavor, which may not be a surprise for places such as Chilis, but the standard was so low that even taco-bell steak looks and tastes better. It was very disappointing for $17. The server and manager did redeem themselves a little bit, all of our entrees were supposed to come with broccoli. They both came and apologized that the last batch of broccoli was bad so they didn't serve it to us. All the orders but one made it out to our table. We were missing one whole steak combo plate. We told the waiter to cancel the order since it was never sent out to us. Since this was in celebration for my birthday, the waiter came out with a bowl of ice cream for me. I had a lit candle; It was a nice gesture but the ice cream was already half melted, so it was more of an Ice cream soup. Overall it was a terrible first time experience, I will not be going back to Chilis. They lost a customer for good. How to get here from UH Manoa If you're feeling lazy take the 13 bus that picks up in front of Frear Hall and get off on the corner near The Fat Greek. Then take the 1 or 1L bus heading to Kahala mall.
(1)
Leigh W.
Yay! I'm a fan... of the PRESIDENTE MARGARITA!!! Love the flavor, love that it comes in it's own shaker... I love the fajita... served on a SIZZLING hot plate... I always feel short one tortilla though - - and I walk out stuffed without finishing the whole thing. The sad thing is that other than these two items... nothing else seems is memorable for me. So... I guess the 4 star rating is really for the Presidente Margarita... LOL
(4)
Chad Y.
I finally ate at a Chili's. Yes, that is right, it has been open on the island for years and I even lived on the mainland and I never ate at a Chili's until now. I understand the reason why I didn't. Chili's claims that it offers a tex-mex menu, yet I failed to find anything on it that was truly tex-mex! Don't get me wrong, the menu definitely doesn't fail to disapoint and it is sure to please a wide palate, but there was nothing on it that makes me want to go back. To those of you who say its a national chain and blah blah blah...don't give me that cause you know you still go to Tony Roma's for ribs and to McDonalds for the Big Mac. The drinks certainly weren't the best. The mojito I ordered was very sweet even after I mixed it a bunch, while my friend's margarita was extremely salty. Oh, the margarita was $11....seriously!? The service was good and the service was definitely attentive. Our waiter knew the menu well and was very helpful. The wait for our food wasn't long at all and it came out in a perfectly calibrated orchestration. The location is convenient and the decor comfortable. Parking can be a pain, but its located in Kahala Mall so what do you expect? It is certainly an average place for a meal, but personally id opt for other options nearby!
(2)
Kimi L.
They have good service, good food and their restrooms are clean. Hard part is finding parking because Kahala Mall is always busy. I like how they have so much variety. Soup, salad, Triple Dipper, so many entrees to select from. But I usually always get the tacos or triple dipper. Yum! Gotta try their oreo cookie dessert (it has half white cake, half chocolate cake with oreo cookie bits and vanilla ice cream). My husband doesn't care for chocolate and I prefer chocolate over vanilla. Perfect dessert for people like us. And the cake is super moist! Mmmm!
(5)
John Y.
why oh why don't I ever learn, going out to dinner on a Friday evening without pre-arranged reservations is as enjoyable has having your teeth yanked with a pair of rusty pliers by a Hobbit on roller skates blindfolded. 1830- Our Friday evening turned out to be a disaster as our first 2 preferences were heavily booked with long waiting times. 1900- Someone (soon to be an ex-friend) recommended Chili's which is located in Kahala Mall. Anyone who has been to Kahala Mall on a Friday evening should well enough know that parking is as scarce as a blind man entered in a Finding Waldo contest. After circling around the various parking areas within the Kahala Mall parking lot, we gave ourselves another 10 mins or we would just put ourselves out of our misery and just order take out from Pearl's Korean food. 1930- Our bad Karma must have been in overdrive as a parking spot miraculously opened and we were on our way to another unforeseen disaster. Just our luck, Chili's was jam packed, a 30 minute wait, take it or leave it, our hunger was clouding our judgement so we meekly succeeded go the hostesses evil plan. After being seated, we hurriedly placed our orders while the gods smiled upon us, little did we know, he was punking us. Artichoke cheese dip & chips came out quickly in addition to the potato soup. We looked at each other and wondered if our luck may have change. Alas, we were doomed, we waiting 15mins, 20mins, 30mins, 40 minutes, finally our entrees came, we ate quickly as we were expecting the ceiling to come crashing down on our heads. Service/food average, 3 stars because portions are large
(3)
Jenel O.
Chili's is never my first choice but since it was my husband's choice, I agreed to go since we don't go often anyway. With 2 young kids in tow, we got there just after 6 and were seated not long after that (maybe 6:15). Got drinks in a reasonable amount of time but the server lady didn't show up again to take orders for at least 20 more minutes. Many more minutes passed before our chips and salsa arrived. We ordered the extra ranch-salsa and that didn't even arrive until the first round of chips was eaten. I tasted it and it just tastes like ranch dressing and salsa mixed together so I have no idea what took so long. Plus, the chips itself took so long to arrive that there should be no reason the side order of ranch-salsa comes 10 minutes later. It was at least 10 more minutes by the time I received my cup of soup! Meals FINALLY arrived... my salad (parts of it) was barely chopped up. It just looked like someone took a hammer to some iceberg lettuce, gave it one thunk and threw the pieces on the plate (yes, one portion looked like an entire quarter of the head). And at $12 for a sledgehammered salad... I think not! After getting us some boxes.... we just sat and WAITED for who knows how long to get the bill. Not wanting to wait any longer, once we received it, I physically took the bill and credit card to the server so she couldn't escape us AGAIN for another 15+ minutes. I'm pretty sure we waited far longer than we actually ate there. Also, I would've ordered some dessert but no one offered and it got too late at that point anyway. Which would've meant more tip for her if we ordered more. This experience truly sucked. For anyone out there with young kids or maybe servers who are serving families with young kids... I would say that most families are trying to get out of there faster (than not) so quicker service is usually appreciated! 1 star for food be "ok" - negative 5 stars for the terrible service
(1)
Jerry H.
Mediocre food and service. Very few patrons eating in the bar and it still took a while to pay my bill. Maybe she has another job here or had to run back for another jamba juice? Who let's their employees eat/drink/advertise another restaurant during their shift?
(2)
J L.
Had dinner here with my family. Had chips and queso compliments of Yelp!! Dinner was Crispy chicken tacos, Santa Fe salad, and Chicken Enchiladas!! Winnas!! Quantities were generous, prices were reasonable, and taste and service was fabulous! What a great dining experience!! Thank you Chilis and Yelp!!
(5)
PJ D.
Mainland chilis is better tasting!
(2)
Erin F.
Got food poisoning from this place. Had a salad only. Never been back since. This place is a dirty hell hole.
(1)
Karen D.
Carnivores who are not counting calories will likely enjoy several of Chili's menu items. (The "guilt-free" meals are just meh.) I enjoy sitting on their lanai on nice evenings, which is much more comfortable than their refrigerated deep-freeze dining room. There's rarely a wait to be seated outside, another big plus. I've eaten here many times and usually get good food and service. Some of my faves are their fajitas, Monterey chicken, and Shiner Bock burger. They are not low-fat but they are juicy and pack plenty of flavor. On the down side, their prices are a bit high for what you get, but then I feel that way about most restaurants in Hawaii. Parking near the restaurant is usually hard to get, since the restaurant shares its lot with Kahala Mall and other popular eateries. I don't really mind, since I need the exercise after eating here anyway. And a tip for the ladies: their toilets leak, so be careful in there for yourself or your keiki. Yelp 365 Challenge #03/365
(4)
Erika R.
Chili's is a fun place to take the family out for dinner. I knew this when I looked down at the floors which look like the kind your kids can splatter food all over and then the staff will just hose em down at night's end. It was noisy enough that no one seemed to notice or care that our two kid were yapping up a storm and this fact made it easier for me to relax and just enjoy our dinner. Our waiter was overly busy (seemed like there was just two waiters for the whole place) but always friendly. We did have to wait quite a while, maybe 15 minutes, for our food. But we got a sampler appetizer platter with spring rolls and potato skins which made us happy and the fresh, crispy chips that came with salsa were really good.We ate the whole basket of chips! The bf ordered these wicked deep fried boneless chicken strips with tons of spicy honey chipotle sauce on it which was GOOD. I got the Southern Smokehouse Bacon Burger which had two really thick slices of maple bacon that were so yummy I ate one slice by itself. Someone else in our party ordered the Classic Bacon Burger which was yummy but not as good as the one I ordered. Only problem was being so full I didn't get to try the Chocolate Chip Paradise Pie or Molten Chocolate Cake so we definitely will be going back soon.
(4)
Stefani C.
Went in on a Saturday evening about 5pm hoping to avoid the crowd. It didn't help, because the service was so slow that it took 50 minutes to get our food that we left about 1-1/2 hours later. The server hardly came to our table to refill our drinks and I was hoping the manager would have stopped by our table but since he didn't, I'll be contacting Chili's Guest Relations.
(1)
Brittany N.
If I could give zero stars I would. I don't even know why I waste my time even coming here. They sit us down and we don't even get a greeting or offered a drink for 20 mins. Several waiters and little bus boys pass us but nope we must be invisible. Horrible horrible horrible... Never again. If you want my suggestion get up and walk across the street to California pizza kitchen.
(1)
Inthira M.
I ate at this place since they first opened their stores in Kapolei and Mililani when I was a teenager.... and as I grew older I would come back here from time to time, and besides one mishap with their ribs I've actually never had a bad meal here. But why write about it now? Well, besides yelp... I just tried their 10 things for under $7. Which, for the bad economic times, are great for a restaurant to have. After reading what they have I notice that everything is in a half portion (which is fine by me b/c I couldn't finish the full portion before). So they had things like their quesadillas, nachos, hambuger, sliders (chicken or beef), etc. All came with one choice of a side. So I got the quesadilla (jalapeno steak flavor with a side of rice and beans. You have to add $1.99 for that, BUT I got my one side on top of that... which was a loaded mash potatoes) and the bf got 2 chicken tacos and corn on the cob (I gave him my mash potatoes). The flavors are always spot on at Chilis. I know it's not authentic, so when I say "flavors are spot on" I don't mean the flavors are reminiscent of that time in Cabo.. lol. I just mean it tasted good. I could only eat 3 quesadillas (comes with 4) and I was pushing myself beyond stuffed (but I have my days when I can't eat that much)... and I've had their chicken tacos before and its awesome. But, this place gets 4 stars for the value for our buck with good flavor, especially for a restaurant during these hard economic times.
(4)
Mr Blix E.
Tip: Any eatery in Kahala Mall at around 6pm is going to have a long line or a long wait. Knowing this me and my wife went to Kahla Mall with our 1 yr-old in tow. The original intention was to eat at CPK, when we asked the hostess how long the wait was she informed us that it would be 30-45 minutes. Yup, NEXT! We walked over to Chili's and were seated pretty quickly, our server came by and we ordered. She told us that she would bring the kids food first. Well, awesome! 30 minutes later, no food. No food for the 1 yr-old or the two adults. Not awesome! We got up and were about to leave, we stopped to let the front desk monkeys know that we were leaving and let them know where we were seated. They apologized and said they'd get the manager. The manager comes out and apologizes then has the nerve to ask us to wait (WE ALREADY WAITED 30 MINUTES!!!!) while she went to get coupons. Walked out. This whole experience was absurd. Why would I wait for coupons after already waiting 30 minutes? Final advice? DON'T DO IT. There's a reason people are willing to wait 30 minutes for CPK, or The Counter, or Starbucks, or Panda Express or the other plethora of food places at Kahala Mall.
(1)
Truth T.
45min for take if soup & salad!! unheard of!! girl told me 10-15min. so I sat and waited. not once did she inform me kitchen was running behind or sorry that it's taking so long! I only realized at the 30min mark when I looked at my receipt to see what time I order that I was waiting that long. then I had to wait for her to come to the window & the manager came up and told her the problem. 15 more minutes to make it happen. I might as well should've eaten at the bar! don't do the take out. waste of time!! there only one other person waiting & the phones weren't even ringing by hey were not busy in any way. bad service by Joye C & the blond manager.
(1)
Preeda K.
Went here the other night for dinner with the wife. We ate at the one in Waikiki and it was not as good as the one in Kahala. The Khala one is better. The food was better and the servise although slow was better. The food was OK not good, but OK. I rarely eat Mexican food unless you consider Taco Bell LOL Mexican. But the food was good for the price you pay. Chili's is what you would call a quick serve restaurant/bar much like Ruby Tuesdays. And for a quick serve restaurant Chili's does a good job. The service was OK although it took a while for our food and it wasn't even busy. But the server made up for it by explaining it was the cooks fault for trying to over cook our steaks. She told us she tried to tell him to not over cook the steaks. She even waited for us to cut our steaks to make sure it was medium rare. She went far beyond what I expected. Being a cook I get up set when my steaks are not cooked the way I like it LOL. But she did a good job to try and make us Happy. She even gave us a bag of chips and salsa to go when all I asked for was a box for the left over chips I didn't eat. I would have been Happy with the left over chips and salsa. If you like margaritas they have a wide selection and at reasonable prices. The food is OK and the service is pretty good. This is a good place to hang with your friends and just relax and have a beer after work or just hang out period.
(3)
Jon M.
Our experience was a typical Chili's experience. If you've ever eaten at this chain you can expect the same as any other location. If you haven't eaten there.... The food was solid. Burgers, steaks, chicken dishes, soups, salads, apps, that type of thing. I always get the queso dip because it's delicious and it didn't let me down. I usually get a burger but went for the sliders this time. Bit size burgers sounded appealing. They were mediocre though. A bit bland. They didn't have any sauce on them I don't think. So I threw a little ketchup on them and they were ok, but they could use some bbq or something to spice them up a bit. They're speciality drinks are their margaritas and they didn't let us down. They were tasty. We tried a few different ones and they were all good. They do have a full bar and few beers on tap too if that's more your thing. Service was a little slow, not unreasonably slow though. We sat at the bar and they were slammed. It might have seemed like a longer wait had I been sitting at a table waiting around for a server, but watching the two bartenders running around like crazy people helped to realize how busy they were this night. They really could have used one extra bartender just to take care of servers tickets but service was still friendly and as quick as possible. The ambiance is typical chain restaurant type. Couple TV's in the bar with ESPN on with lots of tables and booths and families around. The layout was identical to a few of the ones I'd eaten at in California so you pretty much know what you're getting into if you've ever been to a Chili's anywhere. Good, solid, consistent dining experience just not anything special.
(3)
Trish P.
i have to be honest with you - i never really did like Chili's to begin with - so going in to eat at this place, i already had it in my head that i wasnt going to like the food..... our server MUST HAVE been a rookie b/c DAMN. it was like watching a chicken run around with its head cut off - and he had a memory to match. we had to remind him of our orders about 3 times before everything actually made it to the table. in addition, my friend who ordered the chicken crispers found a hair in her entree.... not the side dish she wanted. the Chili at Chili's is MEEEEHHHHHHH. stick with Zippy's if you're going to eat chili, or just make it at home. i'm sure whatever you can throw together will be mountains better than the chili from chili's... ironic, isnt it? and their "new" nacho appetizer is disappointing. it would make a Tex-Mexican cry. the small portion is literally 8 chips - each chip is individually topped with nacho fixins..... the chips are then soggy b/c of this overload, and skimpy b/c they top each individual chip. WTF. i'd rather eat sand-meat from Taco Bell at this point..... at least i'd get more nachos for cheaper! this was bout 9 bucks!!! thumbs way down. i find that the longer a chain restaurant is in Hawaii.... the more the quality goes down... why is this??
(1)
Kristen K.
We are big Chili's fans. I LOVE the Mililani Chili's, we go fairly often and they have a pretty awesome happy hour deal. Their servers are also really cool. HOWEVER, deciding to go the Chili's at Kahala Mall was a bad, bad idea. Actually soured my taste for Chili's, even the Mililani one, which sucks for them. We went in for lunch with our 1-yr-old baby in tow. So the girl at the front (and to make matters worse, I'm pretty sure she was the manager because she was wearing regular business-type attire, and she wasn't that young looking, either) told the hostess to seat us in the bar area. Umm... hello? She did see the baby, too, because she said hi to him. So we go along thinking, okay, well maybe they'll just sit us at a short table and we can have a high chair there. Nope, they sit us at the high tables. The waitress is a young girl, and comes and asks what we want to drink. She sees our baby. She does not ask if we want a high chair or anything (I was waiting to see if she would). So our waitress comes back and I ask her if we can have a high chair. She says no, because the table is too high and the high chair would be in the way. I'm about to ask if we can move, when she suggests getting us a booster seat. Our baby is not large by any means, and sure as heck doesn't look like he should be sitting in a booster seat yet. He could also slide right out of a booster seat, which doesn't have any way to keep them seated in it. I'm just really disappointed because who sees a family with a baby in tow and doesn't automatically get them a high chair, or at least ask if they would like one? My husband and I still can't believe that they sat us in the bar area, with no high chair, and only offered a booster seat when we asked for a high chair. Am I supposed to eat my food while holding a baby on my lap? When we ate at the Chili's in Mililani, they sat us in the restaurant area and automatically got a high chair for us, so it's not that Chili's isn't a family-friendly restaurant. I am really, really disappointed with the Chili's Kahala Mall staff and DEFINITELY won't be eating there again. Shame on you guys!!
(1)
Alejandro Z.
If u like to wait! I highly recommend this chilis location! My time is precious! Not to mention, when my food did finally arrive it was not even my order! FML good luck!
(1)
Anonymou S.
This is one of my favorite restaurants and I can tell you the good, the bad and the ugly. This review has 5 stars because I can, and I feel like it. So many people are bashing this place like it's horrible, but it's really not. Maybe my standards are lower, or maybe I just understand that this isn't just a restaurant... It's more of a sports bar, with a dining room area. Or maybe it's because every time I go there, I get bomb ass service from mostly the same servers... But I don't go frequently cause I'm not rich enough to buy really good expensive food all the time, but I usually get the same servers. And every time, I get awesome ones. I don't know all their names... but there's this really tall guy, he towers over everyone, he is very nice. This nerdy guy is on it with his servicing. This really nice lady Jessica, she always wears pretty makeup and has nice dark brown/black hair. This one server Nicole, has a super nice smile and makes you feel welcome! There's so much more, but I can't remember everyone. Also, the Hostesses are always nice and greet whoever walks in. And sometimes, if it's slow, they'll even open the door for you when you arrive AND depart! Now for the food. I know what to buy, but I don't know what not to buy... I'll list everything that is AMAZING in no specific order. Big mouth bites Egg rolls Chicken crispers Caujin pasta Flat bread pizza Nachos (only if you have that green thing to dip it in!) Mac n' Cheese (because everyone has a kid food they love!) Steak and cheese sandwich (this fills you up if you eat a lot and it comes with fries) Spinach and artichoke dip with chips (when eating this, use your fork to pick up the dip, and put it on your chip. Chilis chips are thin, but better for you if you're going to have a full meal!) Ribs (They're good by itself, but taste amazing with ranch sauce, trust me.) Everything off the low calorie menu is good for you and that's probably why it doesn't taste as good as everything else, but hey, why go to a sports bar & grill if you're not gonna pig out like a sports fan? Salad is salad. It tastes the same everywhere. Their desert though. ;D Oh my Oh My!!!!!! The MOLTEN CHOCOLATE LAVA CAKE IS BY FAR the best desert I've ever had at a 2.5 star restaurant. Seriously guys. 2.5 stars? WTF? Just for this lava cake I'd give it 5 stars! I honestly think all you low stars should go back to chilis on a slow day, request a server by name and get at least one of the food choices I've said were amazing. Just look in the good reviews, pick a name, and request that person to serve you. Any time during the day is slower than normal. Never go on a Friday night. Fridays are crazy. And to all of those "first time and last time I'll ever eat here," You're all dumb. Just cause something was shitty once, you're just gonna say it sucks shit and you'll never go back. Um excuse me? You ate there once and you judge it by that one time? I ate at this one restaurant in waikiki, the service sucked and the food was just pricey and I was still hungry, but that didn't stop me from going again because all restaurants are pricey, and people work so hard in waikiki, I wouldn't blame them for being cranky or forgetful. I know what it's like to work in the restaurant business. If you've never worked at one, I understand why you would give it low stars. You don't know what it's like.
(5)
Sam O.
I used to work for a Chili's in California as a server and a trainer, and was appalled the first time I visited this Chili's. Service was slow, order took a long time (without apology), food did not meet corporate standards, and the waitress -- who's shirt said "trainer" -- seemed oblivious to all of it. I've been back a few times since because I miss my old Chili's, and this one always disappoints. The food never tastes right or is plated incorrectly. The price is way too steep for what it is. And one time, I had a ROACH crawl out of my CHIPS. Yes it's a restaurant, and yes this is Hawaii, but there is NO EXCUSE for that. If you've had a good experience at a Chili's on the mainland, steer clear of Chili's Kahala, lest it permanently tarnish you view of the entire chain. The whole point of going to a chain is that you expect it to be consistent from restaurant to restaurant. Not the case here.
(1)
Amber R.
We used to come here often but after our baby started walking and not wanting to sit in a highchair we couldn't go out and eat as much as we'd like... We decided to treat ourselves today and I wish we hadn't!! What a waste of money. Ugh. We ordered 2 margaritas and bottomless chips and salsa to start. Then for our entrees we just decided to share the triple dipper. Our triple dipper took 30 minutes to come out! 30 MINUTES! Let me just say, the people around us were getting food and we were just waiting. The resturant was only about half full, if that. Oh aaand that's an appetizer, I couldn't imagine how long we would have been there if we ordered regular entrees. By the time we got our food I ate one of the mini burgers and my husband ate one chicken but we weren't even hungry anymore so we got it to go. I went up to the manager to let her know and it seemed as if she could careless or it happens all the time and she's used to it. We should have just paid for the margaritas and left the food there. They get 2 stars for the drinks, and our server was nice. The only reason I will be back is because I have gift certificates after that I will never return.
(2)
Sommer B.
Food was okay, our server was terrible. When she dropped off our food, she also dropped off our check at the same time. As if we didn't want dessert, or maybe some other add ons?
(2)
Heather H.
I've gon to Chilis a hand full of times and never really been super happy about it. HOWEVER.... this past time we went to the Kahala Mall Chilis and it was awesome! 1. The chicken tortilla soup is always awesome, yummy! 2. They must have changed their spinach artichoke recipe, cause it was way better and comes in a skillet (the chips would have been better if they were thicker, but my bf thought they were great) 3. Our server was excellent (and that doesn't happen too often in Chilis) You should ask for KELI......... love her! This is making me hungry!
(5)
Tristan N.
Food was excellent. Went in the afternoon and there was only one server and apparently she was the host also. I saw a manager but she didn't help out. Our server did the best she could with a lot on her plate.
(4)
Kendra O.
I used to frequent the Kahala Chili's practically every week, then stopped for a while, and recently started going there again. One thing about Chili's is that the food is pretty consistent, which it should be since it's part of a chain. I like the variety of food they have to offer, particularly if I'm with a group of friends who may all feel like eating different things - salad, ribs, burgers, they have something for just about everyone. I'm not a big fan of the Mexican sides (rice and beans), and my experience with their drinks has been pretty lackluster, especially for the price. I am a big fan of the chicken enchilada soup and garlic bread (which I'm pretty sure is Pepperidge Farm Texas Toast). It's not on the menu, but you can order a basket of 5 pieces of garlic bread as a side order. When I feel like eating healthy, I order the cobb salad. When I'm feeling not-so-healthy, I go for a burger or a triple dipper which allows you to choose 3 appetizers. Last time I went for the potato skins, southwestern egg rolls, and spinach & artichoke dip. Once in a while I splurge on ribs or a steak - I really enjoy the ribeye. As for service, it's usually okay - not bad, but not exceptional either, although there have been one or two outstanding servers during my many visits there. It's proven to be a good option when lines at the other Kahala Mall restaurants are long.
(3)
Jana M.
We stopped going here because the prices kept going up and food kept getting oilier.
(2)
Kristen C.
190/365 Overall a 2.5 because their dessert is bomb. Came here for dinner after 830pm and it was filled, yet not too crowded that we had to wait. We were seated immediately by the kitchen so we got to see all the yummy food pass by :-P. I ordered their grilled chicken sandwich and my bf got their chicken crispers. Our food took forever and our waiter barely checked on us but acknowledged a couple of the other table around us. When our food FINALLY came my sandwich was so plain as it didnt even come with the sauce that it was supposed to come with, which was the honey mustard sauce. It wasn't a biggie though as I just asked for my favorite Tobasco ;). After eating we had to wait even longer and had to just "eye" and call over our waiter to order some dessert and get boxes for my leftovers. As for dessert, we shared their limited time oreo molten lava cake and boy was it DELICIOUS! it comes with half white and half chocolate cake with a molten cream center with chopped oreos inside, OMG it was soooo good...my mouth is watering just thinking about it now mmm. Overall, my sandwich was alright, the dessert was bomb but the service sucked! and it took, again..FOREVER to get our check. I wouldnt mind just going to chilis for dessert next time though =9.
(3)
Lauren S.
The service was kind of shoddy here and the wait felt a little too long for it being so empty before the dinner rush hour. They apparently didn't hear my appetizer order so that never happened but at least there were burger bite-things with bacon and onions. Those are usually pretty tasty. The food was meh and the service likewise...I'm not in this part of town often so I'm not tripping out too much bout it.
(3)
Dennis M.
First with a warm and attentive welcome received and friendly professional answering to find me a single table. Apologized for not immediately getting a seat as the restaurant was almost full. Also hostess took to seat and ask for drinks. Water request came within 30 seconds. Excellent start. But order taker did not come. After 10 minutes I flagged one down and she apologies as she thought order already taken by another person. Order taken just one simple flatbread but after 20 minutes I think the kitchen also has some problems getting the food. My waiteess did a good job by trying to apologies for her earlier mistake of order delay but she also knew they had some kitchen problems as most food was not coming out as seen by other tables. She stopped by several times and apologies and also offered another ready made similar dish if I could not wait. Finally after 30 minutes it came. Asst or mgr came by to apologies again for the ling delay. I informed her I was understanding as I know the business and informed her the waitress handled it well. In the end she gave me a complimentary lunch which was not necessary or expected. I thanked her and informed her the tip is still for the waitress. Hope they have better days. Will come again.
(3)
Kamesuke Y.
Wow it's been years since eating here and I now wish we hadn't. It was only a bit past 2:00pm on a beautiful Monday. Hmmm where do we start. We were promtly seated and our order was taken then the wait began.. yes it actually took 37 minutes to get our main order. The salad we did order came within 20 minutes though. The place was pretty much empty and we were just ready to get up and pay for our salad and leave when the nice waitress brings our food. (we should have kept going) WOW?? The look of dismay when viewing the food we ordered and what they brought to the table.. were like 2 different worlds. First of all my wife had a combo meal of chicken and shrimp. (choice of 2 sides and she ordered steamed rice and broccolli) The portion looked like it was for kiddies/keiki menu.. or closer to.. infant (small infant that is) size. Oh dear, no we are not slobs or need buckets of food to quench our appetite but.. "WHAT is this??" $25.00!! for a kiddie portion??? OH my. Then I had to look at my order.. (with side of Rice and fries) of 1/2 rack of BBQ ribs. Please tell me.. what happened to the ribs. Was the porky fella ano'rexic or just starved before slaughter?? Really.. I mean no harm... the ribs did taste good it's just there weren't much to consume. 5 skinny ribs with very little meat. Did I order the vegetarian rib special or what? Now come on.. I could buy a much larger portion of rack of ribs at Times and BBQ them myself then suffer this torture. I know the menu shows a nice juicy rack of ribs.... but what I see on my plate and what is on the menu are 2 totally different things. Really.. not exagerating here. We came here with an open mind and healthy appetite. we left.. feeling cheated and hungry. Come on... where do you spend $50.00+ for lunch and leave hungry? I am tempted to stop by Times and pick up a rack of ribs and smoke and BBQ them myself and take it back to Chilli's and educate them to what a 1/2 rack of ribs actually looks like. So a lesson learned. We will not go to Chili's again. Not sure of the other Chili's but the Kahala one is for sure not the place to go when you are HUNGRY and want to leave full. For those whom speak highly of this place... Hmm that leaves a lot to ponder. Or is it just on slow Mondays they serve mini portions? A lesson learned. We will avoid Chili's altogether.
(1)
Jade G.
I wasn't uber excited to be attending a Birthday Party at Chili's - after work on a MONDAY! I wasn't really in the mood for it but, I must say I was pleasantly surprised. The party had already started but, the waitress was very much aware of my arrival. he asked me if I would like something to drink and even pointed out the perfect margarita for me to drown my Monday blues. It's Chili's fairly new margarita named "The World's Freshest Margarita". Now, I am a bit of a cocktailnista (meaning, I like a good well balanced - mixed drink and know when I taste one). Milagro® Silver Tequila (100% Blue Agave), Milagro Agave nectar and fresh-squeezed lime juice on the rocks - they can't possibly mess this one up...and they didn't. It was uber delicious. They could have shaved a few ice cubes off the top but, it was really yummy and punched the perfect kick. For dinner I ordered the Chicken Fajitas. It's always exciting to have one of those sizzling platters delivered to you. Served on an obnoxious mound of grilled onions and a few slivers of green bell pepper, the chicken remained moist and delicious. Though the tortillas are rather small I still managed to get a good amount of filling packed in there. The manager must have known that they're a little challenged cause she stopped by and asked me if I needed more of them. I didn't want to share with her that the only way I would need more was if I was a fan of onion stuffed fajitas (cause that was all that was left after crafting an ingesting my three). All in all my Monday Chilis experience was pleasantly pleasant and nice :)
(3)
Yun Y.
Worst food ever! Everythings salty or comes out cold. Ick! Never again!
(1)
Tia S.
I only come here for the Presidente Margarita! I like the presentation where they bring you a salted martini glass, and a full shaker, and you can poor as little or as much of the drink as you want. Plus, they have happy hour in the bar starting at 2 p.m. Overall, the food is 'ok-ish'. I like the nachos, because each chip is individually topped with the right amount of cheese and goodies. Burgers are good. Can't go wrong with an Old Fashion with cheese. Service is a hit or miss; best to sit at the bar counter since the bartender is stationary. I heard Chili's on the mainland has better quality food.
(3)
David C.
The nachos are my favorite. Each chip is dressed individually and displayed in a circular pattern. It comes with sour cream and salsa. The booths are sticky and I promise it wasn't me.
(3)
C S.
My friend and I were seated, but not served. Drink menu had no prices. Didn't give us water, despite waving like a maniac. Servers walked on by. Over priced. Did not honor specials. In the end, my friend and I left. Worst service ever. I am never coming back.
(1)
Christina P.
This Chili's is only a short walk from our hotel. My husband and I wanted to have dinner here to save a little money as well. We brought our Speedy Rewards Redemption Coupon from home to pay down some of the bill (every little bit helps, right?) or so we thought. They wouldn't accept our coupon because this particular Chili's is independent. Ok, that was our fault and we'll take the hit on that one. But what was not ok was the food. My dinner was barely luke warm. My husband's chicken had so much breading that he had to pick it off. Our waitress, I think her name was Nicole, was very nice and attentive. We left there very disappointed however and cannot recommend this Chili's to anyone.
(2)
Scott H.
The Kahala Chili's is merely ok overall in my experience of going there several times over the last 6 years. The food is served barely warm and is way too salty and heavy. The prices are way too high for what you get.
(2)
Tessa t.
yelp 365 challenge #28/365 1ooth review :D cherry-lime press drink thingy... frickin' amazing!!! food...so-so fries...eat them in the first 10 seconds or else they taste like cardboard... ribs...good, when you find meat on them... loaded mash potatoes...yummy, till they get cold...then they also taste like cardboard with cheese and bacon... potato skins...good...but you can't really mess that up... service...good at the bar :) i will be back for that drink though....yuMMmm!
(3)
Natalie T.
For some reason, I find myself coming back to Chili's when we're running out of ideas on where to eat. I often get friendly and attentive servers who know what to recommend and follow up on you after your food has been served, which is always a good thing. As for the food, some of my staples include the Big Mouth Bites, Cedar Plank Tipalia, Eat-All-You-Can Soup (although they can be a bit too creamy/rich) and Chicken Crispers. Oh and the Ribs are also OK. Sometimes their fries can be a bit overdone and too salty but overall, I would say that it is an acceptable place for dinner, lunch or drinks.
(3)
Ben S.
Food was fine, but a little slow. Service was friendly but VERY slow and inattentive, particularly considering it wasn't very busy and they seemed to have plenty of wait staff. My waitress disappeared for long periods. When the food finally came the chicken crispers,fries and corn were up to the usual standards. Tasty, unpretentious, hot. More or less what I expect for $14 at a Chili's.
(3)
Ryan Y.
Went there for lunch, coworker and I had burgers, hard to mess up burgers. Fast and courteous service. Price little on the high side. One reason selected here for lunch was didn't have to think in how to put together a burger like place across the way, sometimes you just want to eat and then go back to work. ps - watch out as you enter the first set of doors, there's a post in the middle.
(4)
Kelly H.
I usually enjoy me some Chili's when it's feeling right... but, never again at the Kahala location! Hostess sucked or perhaps she was just having a super crappy day... Wait service sucked & maybe they were having a crappy day too... It wasn't that crowded at all but, the hostess was making like it was a big issue trying to seat us... and made us wait as she...walked around? She didn't take us to our seats, she pointed at the table... No one came to our table to offer drinks or say Hi or anything for 30 minutes... so, we tried to get someone's attention even though they did see us sitting there but, chose to just keep walking past, making like they're busy... so, finally... we got up and walked out and still, no one said anything... errr?!?! seriously.......? Not even ONE star...
(1)
Rei J.
Usually we have great service here but tonight was horrible. We waited 30 minutes for cold food so the manager came out to replace it. Our waitress was so weird too. She wouldn't refill the beer fast but gave us double waters and plates. She didn't come around a lot and wasn't friendly. Not coming here for a while. I was hoping for a great night out since I'm pregnant and don't have much nights out till I give birth. So disappointed.
(1)
Crystal B.
A Chili's is a Chili's is a Chili's, in my mind. I am reviewing it for what it is- a chain casual concept restaurant that I always consider myself slightly unlucky to end up in. I try to avoid chains at all costs, but it seems like sometimes when we're in kahala the options for casual sit down are cpk or Chili's, so I have now eaten here 3 times. The first time was mostly for drinks and appetizers. The drinks were ok, but all from mixes (mojito mix, maybe even margarita mix) which I just hate. After the first mixed drink I just switched to beer, which I think was a good choice. We ordered the nachos, and imagine our surprise when out came a small plate with about 10 chips placed prettily in a circle. When I order nachos (and pay normal to high price for them) I want a big pile of chips, melty cheese, and gooey toppings. this dish just seemed to scream identity crisis. I expect that kind of thing at a fine dining restaurant, but not a Chili's. Plus, there weren't even good toppings or enough cheese. Boo. The other times I've gone I got the Buffalo Chicken salad, without the pico de gallo or bacon, which just seems like overkill to me. I also substitute blue cheese dressing because I have a personal vendetta against ranch. The servers have been accommodating of my strange requests, and the food has always come out the way I asked for it, which is more than I expect when I mess with the menu descriptions so much. My complaints food-wise are just that it is overpriced for what it is. A fifteen dollar salad at a casual chain pains me a little. It isn't the end of the world, but it defintely keeps me from going more often. If I'm going to spend that much, I'd rather go to a "real" restaurant. 3 stars because it's fine for what it is. The food is ok, the service has always been good overall. just don't expect amazing.
(3)
Lynnoa S.
Ugh I wanted to give no stars. Yep none the experience & service my husband and I had tonight was out right TERRIBLE & UNACCEPTABLE if you want your business to thrive make sure YOUR WORKERS are on top of their A GAME. We had arrived at chilis about 7:00? We we're seated pretty quickly. Our server JESSICA being her name offered us drinks we order drinks & nachos it took 40 mins to get to us she then took our orders & that took another 40 mins as we ate she not once return to check up on us as we ate we became pretty thirsty being we only had one cup of whatever we had.. The other serves around everytime we tried to get their attention ignored us.. She ignored us & took care of everyone else around us giving them refills making sure there dinner time was comfortable but not once did she CHECK ON US the manager came out to apologize & comp a dessert for us but as we waited for our dessert we FINALLY got a refill of our drinks & again we had to wait 30 mins for our dessert.. As we waited for it our server came out with thee lamest excuse EVER! She said "oh I was looking and looking I couldn't find it I think it's in a to go box?" By that time I wanted to go kalihi on her ass but my husband being the gentleman that he is told her " oh no we'll just have it here thank you.." Called over the manager & told her what I had experience tonight was terrible she apologizes again & gave 5$ coupons yah no I won't be comin back! This place will be on my list of WORST places I've been too! Jessica girl I know you worked for bubba gumps before where did your A game from there go?..
(1)
Ben G.
Service was solid, as was the burger, the bacon was excellent, the bacon quesadilla was very yummy, not a favorite but would definitely come back.
(3)
Colin Y.
Stay away from this place!!! Horrible experience on Friday night, 12/7/13. Ate here after my daughter's dance recital at Kahala Mall thinking it would be a fun quick dinner. Six people in our party. Place was packed and we sat outside. We waited ONE HOUR for our food. This included 2 kids meals and the adults had burgers and salads. One hour for burgers and salads??? (on a sidenote, my mother in law originally ordered ribs but was told they were out of ribs. That's right, a place known for ribs is completely out) Waitress kept coming around filling our water glasses and asking if we needed anything. We shouted "Yes, our food!" Waitress seemed genuinely apologetic but it doesn't mean much when you have two starving kids that are on the verge of a meltdown. I am curious how they prioritize tables because people who arrived AFTER us were finished with their meals before OUR food even came! To add insult to injury, when our food came one hour later, they forgot my son's kid's meal. Had to talk to another waitress and the manager to get his food. Unbelievable. When all was said and done, the manager came over and said she wouldn't charge us for the kids meals. WOW. After all that, you would think they would comp us for the entire meal. In any case, it didn't matter that the kids meals were free because by the time the food came, they just wanted to go home and sleep. The next day, my son asked me why the restaurant gave everyone else their food but didn't want to give him his food. Great job Chili's.
(1)
Gidget T.
My favorite thing about this Chili's location is the "Hawaiian Local Plate". You choose one meat dish and it comes with a side of macaroni salad and two scoops of rice. It's delicious. If not for that, I don't think I would be such a fan. Other than that, I don't find it any different from the other Chili's restaurants on the mainland. They have a very small indoor waiting area, so on most weekends you'll have to wait outside. They do have a considerable amount of outdoor seating that faces the mall (by the Counter). Normally we don't have to wait more than 30 minutes to be seated. Inside there is a bar area to the left and restaurant seating to the right. The bar has TVs, tables for larger groups and booths. I find most of their specialty drinks over very fruity and super sweet, which might not be your cup of tea. One night they were giving out free Sweet Shots (their signature dessert) and every flavor we tried was awful. I would not recommend it. The service is usually friendly, and we've never had a problem. It is unusually cold inside, though. I've heard many people complain, but there doesn't seem to be anything they can do about it. I normally bring a jacket or sweater if I plan to eat there. They have carry-out, but I ordered once before and found I only got one scoop of rice with my meal (totally unacceptable by any "local plate" standards). It's a great place to eat if you like traditional American restaurants, they ca accommodate large groups easily, and I really enjoy that they have a dish that appeals to local clientele. I'm a regular.
(4)
Brad F.
Go to Azteca instead. Chilis... A resturant i like to go to frequently. The experience i had last night will make me never want to go back again. My friend showed up after work at 6pm. At 7pm we asked out waitress where our food was. 1 hour! and my friend had a movie to catch so he asked for it to go. The next morning he told me they messed up his order. Me and my other 2 friends then continued to sit for another 30 minutes as our food came out at 3 seperate times, so we each waited for another while our food got cold. During our one and a half hour wait we did recieve free chips and salsa (only because i signed up for the email list). Our waitress had a manager come talk to us and assure us the food would be out shortly and offered to refill our drinks and bring us a soup and salad (i was guessing for free) but no! Everything they offered us they put on the tab. Then a second manager came over asking us if we would like dessert. Again, they put it on the tab. End of the night i was expecting a $70 bill and got a $120 tab. I was very upset with the way they swindled me. The only good thing about this night was our waitress! She was awesome! She made sure we had a drinks before our glasses were empty and chips and salsa at all times. 5 stars for her!
(1)
Michelle L.
mediocre food for a pretty hefty price tag. started out with the spinach artichoke dip. that was pretty good, tastes like the one at CPK. i wish for the price they give more dip. it came out in a little skillet and a huge basket of chips...makes no sense. i ordered the guiltless salmon dish. $17.99 for five pieces of broccoli, a bowl of beans, and a salmon fillet. it was ok. the only thing i la la LOVE is the molten chocolate cake. that was the highlight of my meal. YUM. our server was super cool. definitely made the experience better.
(3)
Elle B.
Like a moth to a flame i keep coming back for one mediocre meal after another. The only reason i come here is because it's the closest bar from the office and after a long day at work nothing is better than getting a few beers rather than sit in traffic on H1 through town. As a chain, these guy's are notorious for having salty food. A lot of Chilis menu items rate very high on national nutritional tests for outlandish sodium and high caloric levels. Case in point is the buffalo chicken sliders which are so salty they're inedible. Their cheese fries are like a heart attack on a plate. Their spin dip isn't bad but CPK is across the street and has a much better version. Burgers here always come out well done no matter if you ask for rare. I've had five well done burgers here. I don't know why the hell they even bother asking the customer what temp they want the burger since they're gonna zap the hell out of it anyway. If you end up having to eat something here, the fajitas are the most palatable item.
(2)
Ruth T.
Great service tonight. Definitely makes up for the last visit !
(4)
Samuel C.
We don't usually like chain restaurants for dinner but in some sense it's always the safe way to go. You know what you're going to get every time. And when you're in the Kaimuki/Kahala area there are not many casual choices after 10pm. This review reflects the past two times we've been there. Tonight was the second time in the last three weeks We ordered the ribs, buffalo chicken sandwich, triple dipper with boneless buffalo chicken/chicken crispers/and spinach artichoke dip, house salad, and a cup of chili. The ribs were nicely cooked with the meat falling off the bone, but I would've liked more sauce with it. The chicken crispers were surprisingly good. Nice batter on the outside and juicy meat. Buffalo wings and sandwich were good. Yes, you might say buffalo sauce is buffalo sauce, but I've had bad buffalo wings before. I love buffalo sauce in general and theirs was up to par. The other thing that surprised me was the cup of chili. I'm used to Zippy's chili. This chili had a different spice to it AND there were no beans! Obviously I'm not a fan of beans. Like i said earlier you get what you get at chain restaurants. The food isn't why we rated it four stars. The thing that made our dining experience memorable and enjoyable was our server, Joseph, who waited on us both times. On the two occasions we went in near closing time and was his last table both times. Working in the restaurant industry for 15 years we expected some negligence. Contradicting our expectations he treated us like we were his first table with enthusiasm and attentiveness going above and beyond what most servers in his position would do. When were ordered he suggested meal combos to save money. Even though they were doing their closing duties he was still attentive in re-filling drinks and kept checking if we were OK. And in all honesty we both consumed the beverages quickly and he perfectly timed our re-fills (one of us had three re-fills of lemonade). There was not one thing that we had to wait for or flag someone else down to get including our check but at the same time never felt rushed for more than once he assured us to take our time. All in all it was the service that will make us return again. When we go back we will be requesting him. ----"There is no love sincerer than the love of food"----
(4)
Kelly M.
There is no way to mistake what this is. Family style restaurant, tons of fat and cholesterol, and a neighborhood bar. The help is usually pretty gracious, and the menu offers a wide variety of plaque makers. If you have the munchies and you don't care about calories, there is nothing better at midnight. The sliders are yummy, the french fries fabulous, and the hot wings - well just, so so. Gotta go now. Have to run up a mountain for the next hour and a half to burn off last night's munchie meal fat.
(2)
Katie K.
Chili's is on of my favorite spots for a fun time with friends; its typically the place for margaritas on an almost weekly basis! The service: with a few exceptions- usually found in the bar area- is generally slow, and can lack personality and/or attentiveness. However, the chips and salsa and guacamole are amazing! The fajitas are bomb! The food keeps me coming back for more. Now let's talk drinks- many margaritas lack the amount of alcohol I desire, so fore go the classics and go for their newest: world's freshest margarita. You can taste the alcohol and its delicious, really can't go wrong! So Chili's may not be a top notch dining destination, but I will continue to be a regular, and always look forward to a fun meal and a couple of drinks!
(4)
Minda G.
I hadn't been to Chili's in awhile (at least a good 6 months or so), until recently... It must have been the recent blue moon or something, because within the last 4 days I had gone to three different Chili's. The first one was Kahala, for lunch, with co-workers, the next was Mililani the very next night for dinner with family and the third time was at Waikele a couple days later for a senior dinner again with family. (senior dinner meaning around 4-ish). I usually like Kahala's location, bring seated right away with our party of 8. Our waitress was extemely friendly and accomodating. Alot of us were deciding between the triple dipper and the lunch express. With the triple dipper you can pick 3 different appetizers for one price, about $14, and the lunch express, I believe was either soup salad and a sandwich, for about $11-12. I was surprised they had a lunch special that included the chicken fajita with a cup of soup for about $13, so I ordered that with a cup of the chicken tortilla soup. Half way through our appetizers, one of co-workers let out a small gasp/scream. She was drinking water and found a spider at the bottom of her cup, at the end of her straw. EEeeeewww! We told another waitress who quickly apologized, took away the glass and replaced with another. We were expecting the manager or at least acknowledgement from our waitress but nothing. As we were finishing our lunch... I also found an ant on my drinking water (outside not in...thank goodness!). Anyway, the manager came to our table afterwards and apologized AND comped my co-worker's lunch as well as my own. Which helped since we also got dessert. Dessert is always good. As for the other two locations. Waitresses were also very friendly and eager to please, eventhough it was busy when we went. The food is ok... Nothing to brag about or specifically go there for. It is a good place to have appetizers and talk story. It helps if you go during happy hour, since all appetizers are $2 off.
(3)
JR W.
My favorite place to eat. the servers are ALWAYS FABULOUS and I have never been disappointed!
(5)
Jaz C.
I am a huge Chili's fan, but this Chili's in Kahala just doesn't cut it. I have been to this Chili's about five times and have had the same lacking service 3 out of 5 times I have went. One time in particular, we sat at a table with our menus and went unnoticed by a server for 40 minutes! The tables ALL around us were being helped and yet we went unnoticed. There were servers going back and forth all around us and not one even stopped to asked if we had been helped. I work in a restaurant and there is no excuse for a server to see a table that has been sat for 40 mins and notice they don't even have drinks, and not say anything. Finally, after waiting forever we chimed in and asked to be served. I honestly wanted to leave, but my boyfriend was hungry so we stayed and ate. Once we did get server, service was slow but okay. It seems like every time we go here there is always some snag in the service. I love Chili's and have had positive experiences with them all over the world, but this one is the exception! I know not all servers are bad and slow, but the times I went there, that is the service I got. :( And to top it all off it is extremely expensive! I never write negative reviews, but I had to on this one. Be warned!
(2)
Dave P.
Food is just ok. Hate when We walk in and have to stand around waiting to be seated. Better off goin next door to the counter, at least they will show you some attention when you walk in.
(1)
Mochi S.
food was good, but service a little slow. food was fine - nothing bad, nothing spectacular. cpk had a 1 hr wait, chili's only 10 min for lunch, which is how we ended up here today. ** note to chili's - if you have 'heavy set' waiters working on a hot day, make sure they are not sweaty.
(3)
Cynthia A.
Order of fried onion strings take out amounted to $3.13. Took it home because the hubby and I were making burger sliders. We saw an episode of Diners, Drive-Inns, and Dives on the Food Network featuring burgers, and we just had to try this one diner's technique for ourselves. We found an awesome cast iron griddle on sale at Macy's a couple of months ago for about $14, so we decided to go all out and do burger sliders diner style. Chili's onion strings are awesome! One order was enough for about 10 burgers. We also had bacon, avocado, cheese, and tomato slices to mix and match. We had such a good time and a great dinner! We're definitely ordering Chili's fried onion strings again.
(4)
harold p.
Beware....I used my Credit Card to pay for my Bill that included my intended tip. Next day, my review of my online bank account showed $4.00 more! I went to the Chilies at Waikiki and spoke with manager about this. He said that their policy is that they automatically add a 20% tip to the approval for credit card when presented regardless of the actual tip. He said that when they process the card, within 2 days it will adjust on my account...... This seemed very strange to me. I watched my account and nothing changed! I went back to the Chilies and this time, no manager, just Asst. Mng. there. He still maintained that there was no error, however he did say several of their customers had similiar concerns when they saw their on line statements but eventually they get balanced out!!!!!! As we are tourists, we don't have time or want to spoil our vacation time over $4.00..... Our thoughts...they just take 20% tips. Service and portions of food very mediocore, prices, especially for Waikiki, very high. Last time we will go there!
(1)
David C.
I don't know what to say. This place runs warm and cold. Never great, but sometimes pretty good The bar is a decent experience. The bartenders are all attentive and drinks usually come quickly and made well. Not sure why they insist on seating families with kids in the area--not a fan of uncontrolled rug rats, here. The rest of the restaurant...well, it's hit or miss depending on the quality of the server. Sometimes it's great, (like Star, who really is a star server!) and sometimes it's bad (like the Australian dude who only visited our table every fifteen minutes--we missed out on second drinks and dessert, and he missed out on our usual 20%+ tip). The kitchen....well, it's more of a crap shoot than the server. We had great take-out ribs on Tuesday, and, hoping for a repeat, we were disappointed with inedible chicken fried steak and dried out ribs four days later. Blech. We chucked it. I had to go out for Chinese take out. We always drop Chili's from our repertoire for awhile when this happens. We're only there out of convenience, (so close to our home, but this time around may be permanent). New management acknowledges the issues and cites these are the specific reasons they were brought in, but...we don't want to pay to be your guinea pigs. Thanks for the partial reimbursement and gift certificate, Ms. Manager. I'll try redeeming the gift certificate in a few months. Maybe you'll be closer to your performance goals by then.
(2)
Camy P.
so chilis Kahala is alright. I always want to give them a chance so i always go back there and try something new... however i can't seem to bump them up a star. the service" the waiters" is good. but the food is ... all--right. The only reason why i find myself going back to chilis is because my bf enjoys drinking outside and the pupus are fairly good.
(3)
Thomas M.
A Chili's just like any other Chili's. They always seem to have lines as well. I cannot remember what I ate but it was good. I remember having chips and some sort of warm chili sauce to dip them in. That was really good. No complains and I will probably go back.
(3)
Mako H.
wow, first off we was denied the first and second choice for dinner and ended up at (yup yup don't say it) Chili's, well haven't been here in a long time, had some customers that absolutely loved chilis so we ended up eating there quite a bit back in the day, thinking back to those days I wasn't expecting much (sorry I've just never been a fan) but alas the min-yons was starting to get loud, that started my tummy rumblin so in we went. Didn't want to order to much (I've learned after years and years if your gonna eat junk food eat just enough to get by) we ordered, kids mac/cheese and cheese dia, and wife & I shared reg order of nachos w/ jalapeno (isn't there a jalapeno scare now!?) and a make your own fajita with steak, peppers and portabello shrooms, WOW everything was either really good or we were all about to perish from lack of sustenance, we happily consumed all on our plates and hmmmm the server may have even lost a finger as he reached in to get some plates (never I repeat never get between me and my food), service was pretty good and the over all experience was "hey I wanna come back here again" and it was a lot cheaper than todays lunch which will be my next review!
(3)
Michi C.
Meh, Chili's is okay. Service at this location is usually very good, but that can vary with the server (overall though, friendly and quick service). For whatever reason, my husband and kids love eating here. Personally, I think it's expensive for the average type of food. The kids order off the kid's menu, either the cheese pizza (not very good but the kids don't know any better) or the chicken strips (those are pretty tasty). I order cheese broccoli soup, which is pretty good as long as it's not too thick. I've tried many other items from the menu, but usually end up feeling guilty because the food isn't worth the price I'm paying. A huge plus that I LOVE about Chili's is they usually bring out the order for the kids first. Anyone with kids can appreciate that. A child with a mouth full of food stops whining, and that makes everyone happy Overall, it's an okay place, would be even better if the prices weren't so high.
(3)
Rudolf H.
The waitress was a happy person, but the ahi plate I ordered was a mixed bag. Most importantly, the grilled ahi was dry and tough and even smelled fishy, indicating it wasn't caught very recently. Otherwise it shouldn't be too hard for any self-respecting cook to put a juicy ahi steak on a plate. This was the second time I went to Chili's and the first time wasn't any better.
(2)
Helen C.
What happened Chili's? First you take the chicken fried steak and black pepper gravy off the menu. Today I find out the Caesar salad is gone too! Very disappointed...
(4)
Kaitlyn F.
This place is exactly as Yelp describes the two star experience, "Meh. I've experienced better." Chili's just oozes with overly greasy and not-fresh foods. The chips and salsa is a good deal, but does not taste good...at all. Take your money and your calorie count elsewhere. This place is not worth it.
(2)
LW W.
Went here with my son after work one day to just catch up. The food was only mediocre, but our waiter was nothing short of amzing!
(5)
Chris K.
went for veterans day where veterans are served a free entree from a selected list of entrees. this was not a big list. ordered an ice tea drink which did not arrive until we got the check. the server checked on us occasionally but it was a busy night, so it's reasonable. a little pricy for the quality of food and portion size. it was okay. it wasn't horrible, but it wasn't a great experience either
(3)
Franklin A.
You pretty much get what you expect from Chili's. Although we tend not to go there for food...we go for the drinks. Presidente margarita all the way!
(3)
Nalani G.
I'm changing my review because they failed terribly at providing good customer service today. Today would have been my 4th time eating there in the past two weeks. I wasn't in the mood to eat a lot and I had planned on using my Yelp check in offer, having something to drink and a salad. The server informed me that I can only use the Yelp offer if I purchase an entree, which it does NOT say on the offer. She even checked with the manager and said that they can NOT provide the offer unless I purchase an entree because the register will not let them do that. REALLY?? To the server... You made me feel really bad about asking for the offer. You made me feel very uncomfortable, so I left. I just wanted a salad and a drink and I can get that at several locations in Kahala Mall. I walked over to CPK and they happily provided great customer service and exceptional food. Good bye Chili's! One more thing.. I didn't appreciate you taking my phone out of my hands and walking away with it to show your manager the yelp offer on my phone. Next time ask for permission before you walk away with someone's brand new iPhone.
(1)
Hope Y.
We arrived right before the evening rush, and honestly it was just too darned hot so we decided to grab a bite in the AC at Chili's. Always remember to check in at Chili's, so you can get your free chips and queso. Margaritas are always fun, and they are served in the shaker, so you get more than one drink. I went with a healthy choice, which had sirloin, salad, and cherry tomatoes. I think it's a seasonal dish, but it was really yummy. Hubs had the tacos, and everything was served hot, no long wait, and the water was always topped off. Overall I'm a fan of Chili's, it's always a great go-to restaurant.
(4)
John C.
I have to give Faye a thumbs up she is top notch with a wonderful attitude and her customer service is outstanding A+ I want to update this this review again Faye and Kelly are what's makes me and my friends come here more often they go overboard to make sure the customers are always happy.
(5)
Kelsi C.
Located in the shopping complex of Kahala Mall, we decided to stop here tonight for dinner, since we were in the area. As expected, the ambience is very American Bar Casual. It's also very loud, and we had to shout in order to communicate with the hostess. We had to wait for a bit, as this was during the dinner rush, and it was quite busy. We started off with the guacamole, which they prepare near your table. The guacamole was well, guacamole. Nothing special, but definitely not bad. It's a great appetizer to munch on, while chit-chatting with the rest of the folks in your party. For my main entree, I ordered the chicken enchiladas. The chicken enchiladas confused me, especially since the plate itself was HOT. You could've melted plastic on it! The waitress even handed it to me using a pot holder. However, when I cut into it, the enchiladas were cold. Not ice-cold, but they were definitely not hot or warm. I notified the waitress of this, in which she apologized and offered to take it back for me. When the food came back, this time the rest of the enchiladas were hot, and so was the rice. I guess their microwave decided to work again. All in all, don't waste your time here, unless there's nothing else in the area to eat. The food tastes as if it's from frozen, and it appears that all they do is heat a plate and throw the frozen food on there. I mean, the plate's hot enough to defrost the food anyway.
(2)
Jen C.
I haven't been to chilis in a while and was delighted to know from a friend that you can get free queso with a yelp check in. Score! This compliments the chips and salsa very well! My friend ordered the table side guacamole and I must say that was the best guacamole ever! I must say service could have been quicker but as a large group walking in a half hour before closing, they did an awesome job in accommodating us. The watermelon cooler was nice, strong enough but not too strong for a "light weight" like myself (not real weight, lol!). The chicken enchillda with sour cream was also really yummy as was the taco. The tostada wasn't anything special and probably wouldn't chose that one again for the pick 2 or 3 mexican dish. It's a good place for a large group and they even allowed us to get separate checks for all 15 of us. Thank you Chilis Kahala!
(4)
Shanisse I.
I only come to Chili's when I feel like drinking their Mango Patron Margarita.. Yumz! Thank you bffc for introducing me to that drink. It's so cute that they serve it in a Patron bottle.. too bad you can't take it home though.. I've only come for their drinks and their molten lava cake.. if you had a long day at work or just want to unwind and not care about calories for that moment.. that is my place to go!
(4)
Fran C.
Are you a fan of rich NASTY food? Why, YES...........I AM! Lol! Sometimes when I'm craving some Nasty Tex-Mex ribs.........I like to go to Chili's at the Kahala Mall Shopping Center. Yeah, the ribs are not the best that I've ever had, but at least they are consistent, and I know what I'm gonna get. They have two styles of ribs - the dry rib, & the bbq ribs. I've tried them both, but prefer the gooier sticky bbq ribs! :D New on the menu, I hear they now offer a Dr. Pepper BBQ ribs, as well as a Craft Beer ribs too (will have to try that one day). With my ribs they offer several types of sides, but I'm a creature of habit, and I tend to get the same thing over, and over again............if it works, don't fix it right? Lol! I usually get the cinnamon apples, & steam broccoli for my sides.........so basically I'm getting a high calorie, high sugar meal........only to off set it with some healthy steamed broccoli. Well, two out of three ain't bad! What can I say about the ribs.........tasty bbq flavor, meat on the ribs are not the meatiest, but it will do when I'm craving some ribs. The cinnamon apples are great! It's like eating a apple pie without a pie crust.........so basically your eating the apple pie guts! Lol! And of course the steamed broccoli, it's healthy........but nothing to write home about. If you saw the Chili's web site on the calorie contents of their foods.............rest a sure, this is comfort food! Not the healthiest of food! The full rack of bbq ribs packs a 1240 calorie punch, and this doesn't include the addition 270 calories, and 24 grams of sugar for the cinnamon apples. For the steamed broccoli..........you know it's healthy as it's just 40 calories. For you folks that like to dine here, (and not feel guilty about it)..........they do offer some healthier fares too...........l saw some lower calorie entrees of fish, or chicken dishes, but you will have to read the menu & choose carefully (unlike me).
(4)
Charisse T.
This place has really gone downhill. Which is sad because it wasn't the greatest to begin with either.. We used to come here fairly often because we love the molten chocolate lava dessert. But every time I have come here within the past year service has not been up to par. A few times that I came here I was ignored and we had to wave our server down to order, refill our waters, and get change after we paid. I've come a number of times and received similar service. The last time we came we had two orders of the same flatbread. We noticed they looked completely different. That's because half the ingredients were missing on our flatbread and ours was burnt. Also, our flatbread had a lot less sauce than our other order. Our chicken and avo were nonexistent. So we told the server who took it back to the kitchen. They took it back, put it on a smaller place, threw the chicken and avo on it and I guess put it back in the oven for a bit because it came back way too hot and even more burnt than earlier... They offered a free dessert to comp it. However they apparently left our molten chocolate lava cake sitting for a while because the ice cream was melting and the chocolate cap that's usually on the ice cream didn't exist. Unfortunately no picture because we were just trying to eat it before it melted. Still delicious though! Service has been consistently poor. I know what you're thinking, why do you keep coming back then. Well 1. I'm a chocolate lover and can't resist the molten chocolate lava cake and 2. I'm lazy and chilis is pretty convenient. However, if I can avoid coming here I definitely will. So unfortunate...
(2)
Jeff I.
My friends and I came here in hopes of fulfilling our Craving for nachos. We immediately seated ourselves at the bar and was welcomed by the bartender. After putting our drink orders in, the bartender seemed to have forgotten about us for about 20 minutes which was totally understandable because he was the only worker behind the bar. Finally he came by to take our food orders. We ordered the beef nachos and a few other appetizers....the food came out fairly quick. Everything was great EXCEPT the nachos! They were alright, but not what I was expecting. I was really looking forward to an overwhelming mountain of chips, meat, salsa, etc., but instead I got individual nacho chips neatly laid out and topped with cheese and single pieces of jalapeños. Again, it was still alright...just not what I was expecting. Other than that, the service was great....I just really wanted to get my hands messy with some "traditional" nachos!
(4)
Cameron B.
Came here for dinner last week and the service/food has changed since our last trip. They have new machines - which I thought were just for video games - but turns out you can order and pay your tab. The server who was watching our table was fast and helpful despite having so many other tables to watch over. We ordered tacos and the appetizer trio - both were really good. We also ordered a side of fries that were really salty and very small portion wise. Nothing really bad but they also gave me a shrimp taco when I ordered chicken and I believe the pork. The food was good so no real complaints here. Glad things have changed and we'll be back again.
(5)
Traci T.
My mom, grandma, and I often come to this location on Saturdays for lunch. It's near where my grandma lives and we often have a discount that I'm urging to use. The service varies...sometimes quick and sometimes obnoxiously slow. B. Kaulana is THE server to have whenever you visit here. She is absolutely amazing! We don't come here every week, nor do we have her every visit...yet somehow she manages to memorize our exact order everytime we come! She is always on top of it and very hospitable whenever we visit. There is no other server there like her. Discounts: 1. Are you signed up to receive Chili's emails? If you're not, you're missing out! The first email they send you will give you a coupon for a free chips and salsa/guacamole/queso. Emails that are sent to you after that are often for free appetizers, desserts, or kid's meals. The junk part is that most of the time the discounts are only good from Monday - Thursday. Every once in a while you'll get a weekend discount. This past weekend, I actually got a text from Chili's and received a free appetizer coupon through the text. Didn't get it through email. 2. Do you have an iDcard? I like to use this discount card whenever I'm craving Chili's, but they didn't send out a coupon in an email. The iDcard gives you $5 off a purchase of $25. Don't know what the iDcard is? What planet are you from?!?!? Check out theidcard.com for more details. You're missing out on some great deals! Whenever we come here, I always order the regular guacamole and chips. Yum, yum, yum! It also comes with salsa. My mom and I also order the California Turkey Club. We split it and they are always nice to put our order on two separate plates so we don't have to split it ourselves. We usually get a side order of sweet potato fries, which are usually delicious...but on this visit, we were told that they discontinued the sweet potato fries. WHAT?!?!?!??! That's the reason for a drop in stars. Boo to you Chili's! Our server even said that it's a popular item, but they still discontinued it. Bring it back! I don't even mind paying the extra $0.50 for it! If you pay with a credit card, the servers are instructed to tell you to pay with the Ziosk machines that are left on your table. These machines are a fancy distraction for those who patron the establishment. You can pay to play games or use other various apps on the machine. It's like a tablet. I think these things are a waste of table space, but I can see the convenience. Just swipe and your receipt is printed out. There's also a tool that allows you to calculate the tip for you. The junk thing about these receipts though is that they don't register on my Shoparoo app that gives me points for places that I spend money. For some reason, whenever I take a picture of my receipts from these Ziosk machines, Shoparoo says it's an invalid receipt. I never had this issue with the regular checks I used to get.
(3)
Aaron Koichi C.
Child's is a restaurant that the people of Hawaii wanted to come to the islands. Ever since, I have gone dozens of times. The ambiance is very bright and loud. Some seats are fitted with hanging overhead lamps that are just too bright to enjoy the food. The food is so consistent with great taste, but the service is not. Lately visiting the Kahala Restaurant, the kitchen seems to be backed up allowing the food to come out slow. The waiters seem frustrated and over worked. We dined on a Sunday night around 8pm and it was horrible. I hope this is not a trend, and hope that the service is going to improve some day. As for the food
(3)
Frankie R.
This my first time to visit this location. I have to admit that it was a fabulousness place to go and just have a great time with friends and family. I have been to the other location back in 09, but I have seen the recent technology that they used. One example would be the ziosks. Instead of having the waitress put the bill in front of you, you can actually use it to pay your bill and get refills on certain things like drinks and food too, which I have never seen before. Also the good news is that they now participate in the iD card (Isle Discount). I need to find out how it works so that way I do know what I can use it for and make sure that I get to save $$$ as well as try their food too. I was glad that my friend ordered the chocolate moten cake, which was very decadent and very chocolaty and deliciousness. ..I thank my friend for sharing this dessert with us so that I get to see how it tastes and let me tell you, it was very good and tasty as well. Thanks for the hostess for making sure that we were well taken care of and enjoyed this night for me and my buddies too.
(5)
Nadine S.
Great service and attention from waitress. Drinks never allowed to get more than half empty before they were refilled. Free chips and salsa from Yelp check in were super fresh and came out piping hot and crispy. Really good and free refills throughout your meal. Egg rolls were delicious as usual and fresh. Everyone's meal was delicious with great plating and service. Although a chain we all know they are always run differently but this one gets high marks. Bathrooms super clean as well which always tells a lot about a restaurant.
(5)
Ray L.
Been here twice in the last two weeks and so far the service and food is good. Ask for Amber to serve you. She had this fantastic attitude that made our meal so enjoyable.
(4)
Scott K.
I'm MAD! M-A-D, MAD! WITH MANY CAPITOL LETTERS "MAD"! First Wahoo's closed, then Salt and if you think I'm going to Top of the Hill you have another thing coming... so where do I get a beer after work in Kaimuki!?!? YOU HAVE TO BE KIDDING ME? CHILIS??? Deep fried, cheese on everything, chemically preserved food Chilis? THIS IS WHERE I'M GOING?!?!??!?!?!?!?!?!?! So I hang my dignity hat on the hook and walk into a Chilis. Hi kids. Hi mom and dad... oh I see Grandma is here... I'm super excited about having a beer after a hard day at work with a family argument happening a table away. Oh good... the kids don't know where the volume knob is on their game is... GREAT! This bar has TV'S EVERYWHERE! Even little personal ones at every table! TV'S EVERYWHERE! So relaxing! Exactly why I go out... I needed more TV in my life! Can you put mindless sports on those TV's instead of Antiques Roadshow? GREAT... THANK YOU! Shoot me. Seriously... shoot me. I just want to... er... that's a really big beer you're handing me waitress! *gulp* ...one more please... Great... Chilis has turned me into an alcoholic. Guess I'm walking home. *hic*
(3)
Casey I.
If you're looking for something quiet, keep in mind there is a bar side and it's not sound proof. You can sit on the complete opposite side, but when it gets busy (evenings) it tends to get loud especially (pau hana or weekends) When we first got there we waited about 10 minutes to have someone get waters and he wasn't even our server and in another section but once we told him we were ready to order, he became our server which was awesome! Super grateful for that especially having 2 boys younger than 7 and hungry. I love their buffalo chicken, the spice is awesome! The attetiveness of our server was awesome, even for water refills (rates pretty high on my importance) and delivered when i asked for fresh unsalted chips for our chips and salsa we got that! Molten lava cake topped it off for sure!
(5)
Linda Sue O.
This place is great! The food comes out hot and fresh and Felicia was outstanding! This is a great stop on the way back to Waikiki, I love it!
(5)
S K.
We ordered two drinks in the bar and the Triple Dipper with the cheddar bites, original chicken crispers, and the boneless honey chipotle chicken bites. They got my drink wrong (margarita on the rocks when I ordered blended). When I took it back to the bar the bartender explained to another coworker - she doesn't want it anymore. And the Triple Dipper was cooked in this order: cheddar bites, crispers, and then chipotle chicken so the chipotle chicken was warm-ish and everything else was cold. The cheddar bites had a rancid oil taste too. Jessica (the server) saved them from a 1 star review. She was attentive and tried to make the best of a disappointing experience. I think we'll be trying Puka or CPK next time we're in the area.
(2)
Cheryl S.
Love dining at Kahala Chili's. We frequent here often and have always received great service and GOOD food! Tonight in particular we were helped by Felicia (I think she may be a supervisor). Outstanding customer service! She was very genuine and had a great attitude start to finish. Hard working too. She definitely is a rock star! The food was delish as usual. We shared a triple dipper and got the spinach artichoke dip too. Yum, yum, yum! We had room for dessert and shared the chocolate chip cookie skillet. My tummy was a happy camper. Chili's is my go to 'happy place' for comfort food, drinks and a good time!
(5)
Gemma R.
The last time we went to Chili's, the waiter spilled margarita on Cam and took forever to get us our bill. Prior to that, we waited almost 25 mins to settle our bill and get our to go food. It was a pretty bad. We had a quick family dinner here earlier last week and it was a complete change. They updated their ordering process and now have digital screens where you can order and pay your bill. It is so efficient and amazing. Our server came back and checked with us so many times that it didn't really matter that he made a mistake with our actual order. The customer service was so good that we forgot about that part lol. I usually get the appetizer trio and everything we tried was really good. I'm glad that this experience was way better than the last few times.
(5)
D M.
Hubby's birthday! Jessica goes above and beyond! Amazing reason always checking in customers! Love a Kahala Chilis for that reason! Blessed!
(5)
Hauolilani H.
I needed help grabbing food for a dinner party on the way. So having worked at Chilis in the past I knew I could trust Chilis for convenience & good food at an economical price. Jeff who answered the phone was unsure about my request of a pan size for ashes potatoes & veggies. He quickly put his Manager Leah from Kahala Chilis at 4:00pm on 7/23/2015 on the phone and she was very polite, accommodating, and assured me that they could help no problem. Thank You! :) Management can make or break an experience and Leah was determined to make my experience amazing and she executed the phone call like a pro! Please praise her for keeping a customer, as we all know how monetarily valuable one customer is. Thank you Leah! I would hire you in a heartbeat at my business! ;)
(5)
Coreen L.
Love that Chili's is a consistent spot for grabbing a bite and drink with friends. Also good for groups of people too - especially when at the Kahala location where there are few options for dining. On this particular night, we rolled in with a group of 6 and were able to get seats right away. Our server was friendly though a little scattered, but I noticed she was covering a lot of tables. We were there for drinks and pupus - for the most part it was great. I especially like the chips and salsa here, yumm! I think they make the chips in house, they are light and fresh, while the salsa isn't too spicy so its good for everyone. Anyway, the bummer this night was that a friend ordered a drink, when it arrived she thought it didn't have any alcohol in it. A couple of us tasted it too and confirmed that it didn't taste like it had any alcohol (you know, us being experts on the matter). When we told the waitress her response was, "Oh....." then she walked away!! Hmm, could have been handled better than that!! Lame.
(3)
Cammie T.
I've been a loyal long time customer of this Chili's but I don't want to go back now because of one bartender in particular. I would say her name but she never even introduced herself to us so all I can do is describe her. She has short hair, tattoos on her arm and is Asian. She asked us for our drink order and I got my usual the presidente margarita and it was the worst one I've ever had. After drinking half of our drinks already my husband and I had to track down the bar back to get someone to order for us and it wasn't even that busy! She totally forgot about us. Then after we were done with our meal I put a gift card down to pay. When she came over to pick up the tab she saw the gift card and she grunted as if it was a big hassle for her. (Hey not my fault I was given a gift card) So again she disappears until we finally get her attention to cash us out. She had an attitude from when we arrived to when we left. We don't know why she had such a bad attitude when my husband and I were nothing but pleasant with her. All we wanted was a quick and simple dinner. She acted like we were a burden and was so displeasant and rude to us I almost didn't even want to tip and I'm usually a VERY generous tipper. Sorry if you actually have to do your job! This is very unfortunate because Kelly the bartender I usually get is very very nice and I always give 25% and more to her and other bartenders I've had. I hope they just rid of this one bad apple and I'll come back.
(2)
Pratap S.
Worst service!!!!!!Worst service!!!!!!Worst service!!!!!! Ruined our dinner night who 'waitress Megan-Kahala Mall' worst ,Careless,very rude waitress we've ever seen.no wonder these guys closed other branch in Waikiki. 1) She won't even place the water glasses on the table. She don't even care about placing coasters on the table. 2) she expects that we give order as soon as we sit down. She keeps an arrogant face when we said give us 5 mins to order. 3) she will bring all your food at once including appetizers and main course and if food plates don't fit on the table she just give it to you and you need to carry in your hands she don't even bother about to bring it back after some time. And you you need to ask other table waitress to make it to Togo. 4)Once she delivers your food to the table thats it she won't come back again to your table until you are ready to pay , no refills n nothing. We spent $110 and all that went in to drainage still paid %15 tips I don't want be rude like her so just wrote on the check very bad service. So at least she realizes that we r not at all happy. I have read other reviews before giving bad review most of them complain about the waiters only I think it's time for management to realize and remove theses guys from work if they are not happily serving people. Worst service!!!!!!Worst service!!!!!!Worst service!!!!!!
(1)
Querida D.
The bar is a great place to seat yourself, grab some drinks for happy hour, and get a bite to eat! Fridays are pretty busy so come early if you have a big party. Service is great like any other franchise, but the atmosphere is chill. Sports tvs are set up throughout the whole restaurant. After finishing off your meal, you've got to try the molten chocolate cake or the peanut butter cookie skillet. Another thing you've got to try is the Table-side guacamole. The freshness of the veggies just hits the spot.
(4)
Rob D.
Came here on a Sunday night and it was crowded. Surprisingly. The service was actually prompt and attentive. In the past service was slow. The food was good. The one negative was their new electronic device where you can order food and play games right on the device. The machine will charge you as soon as you click on a game. There is no warning that clicking a game will result in a charge. The waiter said that happens and he would make sure we weren't charged for that.
(4)
Iris J.
I'm typically satisfied with my visit each time. The new side dishes they offer are pretty good. The jalapeño cornbread was yummy, goes great with my chicken enchilada soup. The triple dipper is a great shareable item. The service is good as well. I was somewhat surprised to hear the servers refer to dining guest as love, sweetie & darling. Glad I stopped in this evening.
(4)
Hanna M.
I don't know what it is about Chili's but I keep wanting to go back....three visits in almost six months! I took my mom there on her birthday at the end of December. I had a newborn and my two year old and it was a very busy saturday night. The host/hostess gave us a perfect table in the corner where there was plenty of space to put the baby carrier. The service was really excellent and we left happy. I went for drinks about two weeks ago. It was not busy at all. Our server just really sucked. She would disappear for long periods of time. My friend had to ask several times for things. And really...if someone orders coffee, isn't cream and sugar on the side kind of obvious?? My friend waited so long her coffee got cold and she asked for another cup and omg the server did not like that, what attitude!! Sadly, I will go back again to this one but just hope I don't get the same server!!
(4)
Elisa G.
Went here for to-go order and it basically ruined my night. I made a yelp account just so I could post this review. Ordered over phone at 6:10 said it would be ready by 6:40. Showed up at 6:40 and waited at the bar. Bartender was really nice by offering a cup of water but that's basically the high light of the night. By 7:15 finally asked where the food was to which they spend 15 minutes looking for it: When we paid by then it was cold but paid anyway because I'm not the type of person to make a big deal out of things but by the time I got home I wish I had. Food was cold and I live about 5 minutes away. $50 down the drain. Thank you for nothing chilis I'll be sure not to go back.
(1)
Crista P.
We got here at around 6pm today, the girl at the front was trying to convince us to sit outside (idk why, but it was hot as he'll outside so idk what her problem was) BUT I won't knock it for that. We sat down (inside) and our waiter was super super quick, he was friendly and I just loved his attitude! Btw his name was KAMEN T :) Well just for the heck of it I decided to check into chilis. YAY for me we got a free offer to redeem for nachos lol that was awesome. Our food was SO good, especially from the last time we ate here. It was my first time ordering from the new menu. I got the California chicken flatbread and it was huge! 12". My husband always loved that taco pizza so of course he got it again. We also got the Texas cheese fries, that pretty much always hits the spot. My drink was awesome! Whoever that bartender is they did a darn well good job making that tequila sunrise? Shoot I can't even remember the name lol!!! Anyways it was good. Our waiter Kamen checked in with us pretty frequently, don't know if it was because he knew I was a "yelp customer" or what LOL but besides the fact he was a nice guy and did take very good care of us while being there! So I give chilis Kahala a 5 star rating. It might have not been good before, but I think I'm starting to see a change! :)
(5)
Tricia L.
When the reviews say that the service has gone down, you listen to them! My dad had ordered a Sam Adams beer, but instead the waiter gave him a Heineken because it's lighter. It was nice of him to think of what my dad may like better, but it's not what he ordered. I ordered the classic sirloin with avocado. I had told the waiter that I didn't want avocado, but I liked how the steak was prepared. Instead, he gave me the regular classic sirloin order because it didn't come with avocado. I appreciated the fact that our waiter was trying to go above an beyond. However, the golden rule of customer service is give the customer what he/she wants. Not do your own thing because you THINK he/she may like what you give better. Dear waiter, you are not in retail. You can't just serve your suggestions. We ended up paying for the the suggestions that we didn't like.
(2)
Joey K.
We dine here fairly frequently. The last couple times we have come in the service has improved greatly. They must have gotten better management. The food is comforting. Basic American and Tex-Mex options. I was ono for a burger tonight, but noticed there were some fresh new side dish options. I'm excited to try these anther time. Be sure to check in on yelp when you dine here. I ended up with a check in offer for free chips & queso. I am not a fan of the new Ziosk tablets on all the tables. It seems to just be in the way.
(4)
Lisa A.
We ordered via phone for take out during lunch. I like that they have a 10 minute parking in front now, so we don't have to try and fight for parking. I got the Big Mouth Bites lunch combo. YUMMY!! and for a good price too.
(4)
Just B.
Chili's used to just be "okay" for me but in the last few years they've updated their menu and everything tastes great. Ironically, CPK was one of our favorites but they must have changed their chef because a couple times our food was junk and the portions are small now. Anyway, now we go to Chili's all the time! The service is generally good but that depends on your server, and the food is delicious. The portions are a good size and the prices are reasonable. We especially like their 'smokehouse burger' with bacon and onion rings in it, as well as their ribs.
(4)
Gov. B.
who ever the cooks here are kooks!!! what they doing back there? all i hear is horse playing, and obnoxious profanity... Bad trip, burp burp...
(1)
Lawrence Y.
Lunch today was fantastic. Our server, James, was excellent. He exhibited the CAN DO attitude that made our lunch experience a good one. This is the second time we had James as our server and in both occasions the service was 5-Stars. Every restaurant should have a James type employee. It makes eating out a joy. Thank you, James, for another great lunch experience. Larry Yamamoto
(5)
Shanley R.
We went to Chili's on a Tuesday night so the place wasn't packed. My boyfriend's parents had beaten us to the table and had already ordered. Our server let my boyfriend and I have a few minutes to review the menu and said he'd be back in a couple to take our order. I think he forgot about us. Strike 1. By the time he came back to take our order, my boyfriend's parents were receiving their food. I had checked into yelp (*duh*) and found that there was an offer for free chips and queso! Who doesn't like a deal?! So of course we took the deal. Our food eventually came though our server totally walked past our table, forgetting who the food was for. At that point, we were like "maybe he has a bunch of tables tonight..." and tried to give him the benefit of the doubt. He also was not attentive to us and only cleared our dishes when we asked him to. Strike 2. The food wasn't terrible, but the reason this review is getting one star is because of what happened when we got the bill. My boyfriend has a mall discount so for Tuesday, it should have been 20% (or 25%?). When we tried to apply the discount, our server said that we couldn't apply two discounts (the yelp deal and the 20% discount) on the same bill. We didn't understand but we asked to pay for the queso and apply the 20% discount to the bill. FIRST our server tried to convince us that the discount for the queso was going to be the better deal than the 20% off. Um, let's do the math... NOPE, it was not the better deal. SECOND, he said that since he keyed in the queso discount, he could not override it to use the 20% discount instead. SAY WHAT? THEN the manager comes out and tells us that he is unable to override the computer and he cannot void the whole transaction so that they could start over. I call BS. Because we didn't want to make a scene in front of his parents, we didn't continue our fight (though the server and the manager were being ridiculous). So, whatever, we just paid the bill (their tip was us paying the part we would have been discounted). Strikes 3, 4, & 5 (yes, I know there are only 3 strikes in baseball, but that's how crap-tastic they were.) If you are looking for crappy service and possibly some BS when it comes to discounts, Chili's Kahala is the place to be. Otherwise, stay away.
(1)
Kristen N.
Okay, it's Chili's. You either like it or you don't... This review is for the fact that the server gave us back someone else's debit card, and thereby also gave our debit card to someone else. Not sure if it was her first day working, even if it was, I wouldn't excuse it. Luckily we noticed it within a couple hours of it happening, and blocked the card but the other person had tried several times to withdraw money from our account. I called to see if maybe the card had been turned in or they had it (for some miraculous reason, I'm an optimist, what can I say!), and was on hold for about 30 minutes while the guy checked before I converted to realism and hung up the damn phone. . The service was good, up until the point that our personal information and financials were compromised. There's no turning back from that. Also, now begins the 7-10 business day wait until the new debit card comes in the mail. Thanks a bunch Chili's! Can't wait to come back! *sarcasm* *sarcasm* *sarcasm*
(1)
Melinda C.
I love several things from chili's, but everytime I order take out for my favorite salad, boneless buffalo wing chicken salad, it gets smaller and smaller. Cant justify the price for such a small salad. I mean its lettuce, give me a break.
(2)
Ashley E.
Not really a fan...the food is okay. It really varies each time I've been here. The customer service was good one night and terrible the other. The waiters/waitresses have forgotten about my coworkers and I countless times. I only recommend this place if you are starving.
(2)
Joann Y.
Everyone is complaining about the service. I can't help but agree. The waitress took sooo long. We were nice about it since she was quite nice. Food could be better. I asked for my steak medium rare but it came pretty well done. At the time I was too hungry to care, but that is a huge difference and it wasn't that good.
(3)
Justin S.
Excellent service and the food was excellent. The only thing I was a little annoyed was the slow service by the hostess on seating us. The hostess needed to know better what tables are ready for service. She started to clean one table for us, but failed to look in the back and there was a few booths already cleaned. When she finally realized the other gleaned booths, she then took us to one of them instead.
(4)
Kaitlyn F.
This place is exactly as Yelp describes the two star experience, "Meh. I've experienced better." Chili's just oozes with overly greasy and not-fresh foods. The chips and salsa is a good deal, but does not taste good...at all. Take your money and your calorie count elsewhere. This place is not worth it.
(2)
LW W.
Went here with my son after work one day to just catch up. The food was only mediocre, but our waiter was nothing short of amzing!
(5)
Kami S.
Jesus!!!! Every single time I come here they either get my order wrong or they drop my food. Common now.. I also work in the food industry and to come to a different food establishment, only have my order wrong or yet alone is such a disappointment. The only good thing that come with a wrong order is my meal being comp. so if you want free food come here!
(1)
Courtney Y.
Whoa. This place hasn't been averaging very good ratings. Yikes. Hope this review uplifts it a bit! Anyways, considering this isn't my first time here, this place has yet to disappoint me (knock on wood); although, I hope it doesn't plan on doing so in the near future. Some of my go to favorites have been the Sliders (complete with this ranch jalapeno sauce which goes good with the fries), and most recently, their Honey Chipotle Chicken Crispers, which I will elaborate in just a moment. For $14-$15 it is worth the money. There's no small helpings here. My plate came with 5 or 6 chicken pieces with ranch sauce you can dip the chicken in, seasoned corn on the cob (the trick is to use the knife to cut off the kernels so you spare your teeth some stuck corn), and french fries. Definitely is my new favorite. The fries compliment the Honey Chipotle Chicken Crispers perfectly since it can have a spicy kick to it, but tanginess and sweetness that the sauce provides. The chicken crispers is still pretty crispy considering being under siege of the honey chipotle sauce, which in itself is pretty amazing! Everything on the plate seemed to work well, and all the flavors went well. My mom's favorite is the sampler, she got three different things, which were the Southwestern Eggroll, Spinach Artichoke Dip (reminds me of CPK, but richer), and the Sliders (those good ol' sliders!) One more thing to note was that I was able to score a free flatbread pizza, something that is new on their menu. I had signed up on Chili's to receive emails and alerts, and got an email for a free flatbread. Fast forward to today, I was able to use it, and it wasn't some lame portion like the small portions at CPK that you can get for free, it was the FULL portion. We ended up choosing the California Grilled Chicken Flat Bread Pizza, complete with all the bells and whistles: tomatoes, chicken, cilantro, bacon, and ranch dressing drizzled over, can't forget the avocado wedges! All atop a thin crunchy crust. SO GOOD. Really gives competition to CPK and for a cheaper price ($10.99 for this sucker). Didn't had room for dessert today, shame on me. However I have always had the Molten Chocolate Lava Cake Ala Mode every time we grab dessert here. So good! I also heard the Chocolate Chip Cookie Ala Mode was something to try as well. Next time I'll be saving up room for dessert to give that a try!
(4)
Colleen O.
Of course it was a pleasure to see lovely Lou front and center to greet you as you walk in...our server was sweet and took care of us as well as the joy of getting to see Maile once again
(1)
Shayna K.
Not coming back. The food was greasy, fried and fattening. The prices were inflated. Chili's, I'm sorry but we should have something better in the real estate you're taking up. The only thing somewhat fantastic about our Chili's dining experience was 1) the wait for our table (there was none--meanwhile CPK had a 2-1/2 hour wait, which is why we resorted to Chili's) and 2) our SERVER! She was really really good. I give her 5 stars...but only for her. I would come back if it was just to see her. Not to eat.
(2)
Sam A.
Chicken tenders undercooked and sent back. Helpful but far from friendly seevice. Recevied free chips and queso deal with Yelp but Queso looked like "dog p..p." i would not come back to this location.
(1)
Mike O.
If you've watched the 2 for $20 commercial with an appetizer and two entrees, YOU AINT FINDING IT HERE. Got here around 545p. It wasnt busy when we walked in but it quickly filled up, with many people from the just finished Sony open coming in. We ordered our entrees at about 550p. We noticed some people were sat right behind us and the ordered shortly after. 600p people behind us got their food and started eating. 610p waitress says it'll be just a minute more. 620p chips and salsa brought to us on the house...still no food. 630p people behind us finish eating and leave....still waiting. 635p Manager drops off our food and apologizes for the long wait and comps our entire meal.......HOLLA! By then we were upset and full from eating the chips and salsa. Our waitress did come by to apologize for the wait also. They get two star for comping our meal and doing the correct protocol for this. BTW the food was just average.
(2)
Mac J.
Service is very slow. I ordered the Triple Dipper appetizer and it took over 30 minutes for nothing to arrive. I finished two glasses of iced tea before my appetizer arrived. My Triple Dipper arrived and it was lukewarm. Five minutes later, it was cold. Then my southwest quesadilla was served hot. Why couldn't my appetizer come out freshly made like this? Is the kitchen slow? Or, is my waitress slow? Time to leave this place. I recommend going to the Chili's at the Pearl Ridge Mall. This one is not worth the bad service and quality of food.
(1)
Jason W.
Go to Chili's sporadically and last night was one of those nights... I enjoy the food at Chili's, those micro slider burger things are pretty awesome and a long time ago in a relationship far, far away, had different drinks and the country fried steak, which were A-OK. The thing that is remarkable about Chili's and that always stands out to me is how slow it is. It took over five minutes for anyone to acknowledge our table and serve water. Once that happened it was on, service was off the chain. Everyone stopped by, they must have known I was Yelp Elite or something, Idk... Jokes aside, good food, service is ok when it happens, and price is what it is. I reckon a 3 star should suffice!
(3)
Andrea I.
So with heavy heart I'm giving them one star. I frequent this location often and it's usually a pleasant expreince. Today tho total opposite. We sat for 15 mins before the waiter acknowledged that we were sitting in his section, then he mentions that he has a partner who both of them were passing us frequently. Got our drink order in 10 mins after that. I had something on the bottom of both beers that they served me and the waiter tried to tell me that it came from my mouth when I hadn't even drank from it yet and it was a pain trying to get another drink they made me order from the kiosk on the table that took 25 mins! Our food finally came my son didn't have his sides when I asked for them they told me oh did he want it, when he clearly ordered it. The fries and corn arrived after he was done eating his food. Besides that our food was ok. Service totally was horrible this time and I understand that they were fairly busy but if that's the case put more people on the schedule. At the end of the meal he wouldn't even give me a bill once again just telling me pay on the kiosk. I'm bummed cause this kahala is close to home but I'll probably hold off and going back.
(1)
Dick B.
Stopped by for a late dinner recently, and was pleasantly surprised by the quality of the food and the service. The hostess greeted and seated us promptly, and our server Christopher was excellent. The food came out quickly and was delicious. We'll be back!
(4)
April Y.
Pleasantly suprised with late dinner tonight at Chili's Kahala. Food and beverages were quick to the table, and at the right temperatures. Big improvement over my last visit a few months ago. Our server was really on it, and showed an exemplary sense of anticipatory service. Credit to Megan S. for redeeming my view of the service there! One thumbs down item - the toilet paper was out in the stall I used! Good thing I usually have napkins or tissue on hand!
(3)
Joel N.
I frequently go to chili's and sit at the bar to have lunch, either by myself or with a friend. The food is decent and some things better than others, like the pizzas. The reason for my 5 star review is Brie the bartender. She is the best bartender in the city in my opinion!! Absolutely entertaining, knowledgeable, honest about the menu and makes a killer margarita!! She is a huge asset to the team there and I want to give her a huge shout out, because she is a true professional at her trade. One more thing... I wish that you guys had later hours!!!! With dennys gone and other buisnesses closing in the area, WE NEED MORE OPTIONS FOR LATE NIGHT GRINDS!!!! I for one would eat there a lot more if you catered to those who work nights and want to eat dinner late. Just wishful thinking :):):)
(5)
Stevie D.
Friendly staff and a decent beer selection. Pretzel sticks are delicious! Great place to hang out for a franchise.
(3)
Stacey W.
Our server Chad was one of the worst servers we have ever had. We ordered queso as an appetizer and he didn't bring it out until we reminded him that we didn't get it after he brought out our main courses. He brought out 4 mugs of water for 2 of us leaving our table over cluttered. He never came back to check on us throughout our meal to see if we needed anything more to drink or even dessert. We had to ask the hostess to track him down to bring us our bill and to go boxes, and even then we had to wait longer than reasonable for him to come to our table. We had to ask him for to go boxes twice before he remembered to bring it out to us. He never apologized to us for any of his mistakes, didn't even bother to comp us our queso. To top it all off the quality of the food was not up to par. After this experience we have absolutely no inclination to return. We even tried to send a message to customer service on their website but their website isn't working!
(1)
Diane L.
Cold inside so I suggest eating outside. I love the under 600 calorie part of the menu. Service was average speed.
(3)
RD T.
Chili's food is as good here as anywhere else. The service is non-existent. Most employees either congregate in the back or at the host stand. I count 4 people standing at the host stand right now. Ever wait 20 minutes for plates to be removed and your order taken.....while sitting at the bar in Chili's? Welcome to Chili's Kahala.
(1)
Kelly G.
My son constantly picks this place to dine in when we are out at one of his events - I usually let him & grandma go it alone while my little one & I head home ..... BUT this time we were in their car so we had no choice !! We got there around 2PM and got seated right away in the bar area .... lucky it was a booth so my toddler could feel free but still be trapped !! We had a really nice & kid friendly server ... she immediately had my little miss set up with crayons, a coloring book, & a sippy cup filled with water !! My mom, daughter, and I had the sampler where you have three choices of various fried type items and my son had a huge bacon burger with fries .... everything was pretty good.... and sadly fattening !! *loved that I could relax and not worry about my daughters not so "library" voice, free refills, reasonable prices, decent food, and great service ! ** did not love the bathrooms ... seemed like the toilets have leaks on the bottoms ... do not like stepping in unidentified liquids or my daughter splashing in it !!
(3)
Jesseca A.
I love getting greeted by hostile host, do you? Just joking. But seriously, the host had a frown, when I asked questions about making a reservation of 9 they acted as if I was wasting their time. Whatever, I understood that they were busy, as it was a Friday night and I decided to move on. The atmosphere was chaotic. Children screaming, tvs blaring. But it's a sports bar, so pretty much the norm. When we were at the table we were greeted by the waitress, after inquiring multiple time about the status of the rest of our party, in a 10 minute window, she took our drink order and the rest of our party arrived. I had the strawberry lemonade, while bottomless ran about 4 dollars... then the waitress inquired about 5 time if we were ready to order even though she knew the rest of our party just sat. I understand we took about 15 minutes to get settled but as a bigger party, it is inevitable. I ordered the ribeye steak and mash no butter, my boyfriend the salmon and chicken margarita combo. Food took 45 minutes to arrive, lucky we ordered an appetizer to hold us over. My food arrived with butter, I was to ravenous to bother to correct it. My grandmother's chili was cold. We asked for a warm up, came back luke warm. By this time we just ate and left. Food was ehh, service was bllaah, ambiance meeh. All in all 2 stars.
(2)
Wanda D.
"To Go" burger and fries, straight to the garbage, the ingredients were unknown, beware!!
(1)
D F.
Came here for breakfast..overpriced and Zippy's more for your value same FOOD. My portugese sausage was burnt on one side (granted did not taste burnt but when flipped over..black) My brother's sausage also was overdone. I asked for soyu sauce and had to chase another waiter down. For the $30 I paid you should go to Eggs n Things endure the wait but be happier with your breakfast. Never again here...
(1)
Quincey Q.
Was instantly seated outside, was a little weirded out a server was outside but she left soon after we were seated. The server was very attentive always made sure we had filled drinks and lots of chips and salsa even gave us a bag for free. Was weirded out again when a server and manager came outside and obviously were in a heated argument not sure why you do that right in front of customers but whatever. Overall great experience will go again hopefully no arguments next time around.
(4)
Biggie F.
I think I'm reviewing a different Kahala Chili's than most folks experience. Most folks experience the indoor Chili's. There, people freeze in super air-conditioned discomfort. But I guess people must like it. Beats me why you wouldn't want to sit outside, in front, where the tropical breezes come sweeping across a well-solicited parking lot. It's nice out there. It's cold inside. As for the fare ... Well, I'm a big fan of the Presidente Margarita. It's a bit weird ... no prices on the drinks menu. Got to be worried about that, right? Relax ... at $8.99, you get a generous shaker (2+ pours) of the Presidente Margarita. It's a keeper. Add to that the standard, good Chili's fare (burgers, salads, sandwiches all good, not to mention the Mexican stuff, which is maybe not why I would go to Chili's [but maybe that's just me]) and -- did I mention the outdoor eating area? -- you have good value for money. This is without taking into account your proximity to the Jack Lord bust, just outside of Macy's. I don't find the service at Chili's slow, but say it was... Wouldn't that be a great time to get your picture taken next to Jack Lord? Book 'em, Dano.
(4)
MzShez A.
no birthday surprise here.:( food ok. menu ok. but pricey jus for it Doesn't support troops discount.
(3)
Angela B.
This place deserves 0 stars. I just had the worst experience at a restaurant in all my years of dining. It was so bad I felt the need to write this immediately. It's 8:30 pm on a Friday and we ask for outdoor seating. Hostess says will be 15 mins. We grab a drink at the bar. 10 mins later our buzzer rings and she tells us is a booth ok? They are no longer seating outside. Fine since we have no choice. She seats us at a booth and the table is still dirty. We ask the waitress to please have it cleaned. She looks at it, nods and walks away. 10 minutes later we had to ask her again. We placed our order pretty much right when we sat down...mind you I was starving. Our food took 30 minutes, and everyone else was either getting their food or was already done. We ordered steak (medium rare) & salmon and a pepperoni pizza. the plate was hot...meaning it was under the heat lamp for a while. The salmon was over cooked and the steak was RAW. When we complained to the manager, she apologizes but didn't even offer us any compensation. However, they were so bad I wouldn't go back even for a free meal because of the crappy service and disgusting food. I know I should have waited a day to write this but the experience was so bad I had to get it off my chest.
(1)
Ben C.
When we arrived we were told there would be 10 minute wait for a party of 5. We waited close to 25 minutes. Once we were seated, it was another 10 minutes for them to take our order, and at least 30 minutes before our food was brought out. When we finally did get our food it was average. Two of us had ordered the same thing but our sandwiches looked different (one of them had been cooked more than the other). Will not be going back anytime soon.
(1)
D C.
rip off alert!!! regular nachos are 8 individual chips with beans and cheese melted in top for $8. big time rip off when bottomless chios and salsa is $5.
(1)
JO G.
I have to second many of the low reviews given by other customers about the service at this restaurant . . . it was almost non-existent for us tonight. Other than taking our orders, bringing our waters/drinks and one refill, and one "check in", our waiter ignored us for the better part of our meal. He didn't even bring us our food . . . another waitress did. Our waiter seemed to pay more attention to the couple in the booth behind us who were ordering drink after drink. But, he was awfully quick with the check and charging my credit card. Granted, the food was okay. Not the WOW-factor kind, but it did suffice in making us full. They don't honor the 2 for $20, which was a bummer, since it has been advertised. Not sure if we will come to this Chili's again . . . maybe we will check out the one in Waikiki.
(2)
Kasey T.
Beer and Pupus!
(3)
Ed L.
I used to come here quite regularly, even before I got into Yelp. Now, its been months since I have stepped inside this or any other Chilis on the island before today. After looking at the menu and getting reacquainted, I knew why. The food is petty good. The service is as average as you can get, but with a smile on your face. The thing about Chili's is that it's kind of overpriced for what you do get. I waited for 20 minutes for my entree to come and my drinks took 10 minutes after ordering. It was Saturday afternoon, but come on!! The place was more or less a ghost town and I was sitting at the bar. Apparently, someone was on break and someone else had to cover for them. The sides were pretty good, although not stellar as it once was. I'm a fan of the loaded mash potatoes though. Today, I had the baby back rib combination platter. It was good and tender. The only gripe I had was the chocolate molten cake. In years past, it was ginormous and costed $5.25, which fed 2-3 people. Now its $6.99 and smaller. What a crock!! I guess its how they need to make money and cut down on waste. Maybe. it's still pretty good and tastey though Not coming back any time soon though. A great place for happy hour, but not a fan of everything else, when the prices are kind of high anyway.
(3)
Chelsea C.
horrible service- we had to wait 10 minutes for a hostess to even seat us and it took 30 minutes for us to get our food when the restaurant wasn't even busy. on top of this, we saw employees just sitting around instead of helping customers. i will never eat here again.
(1)
B. S.
This place isnt too bad! After hiking/beaching all day, we were in the area and just wanted some food and beer. They have blue moon on draft :) And the server was really nice! The spinach artichoke dip was pretty damn good. The chips are kind of thin and break easily, but eh, oh well. I had a burger that wasn't that bad, though they kind of cheated me out on fries, not enough fries! Not a bad burger though. And service was awesome.
(3)
Cintamani A.
I've ate here twice and both times I had food poisoning and extremely slow service. I did like the nachos but feeling ill for a day straight is not acceptable. I shared the nachos yet the other person wasn't sick which is indeed interesting to say the least. I do know I have a weaker tolerance so anyone else who does should be aware of their food. Also, there was a kitten who was clearly stuck in a drain pipe on their property that they refused to set free. I'm guessing they did nothing later on and let it die since they had acted so inept and lazy about it. They also refused to call the security at the mall so we had to about the poor kitten. At least they took an interest instead of Chili's drowning out the kitten's cries with their ugly music.
(1)
Shaun C.
Went to eat dinner with my family last night and had the worst service I've ever received there. Food came out, mom ordered soup and salad combo and salad came out without soup. Call me knit picky but I didn't think it was that hard to spoon some soup into a bowl in order to bring it out with the salad but whatever. That wasn't the worst. My sister ordered a half rack of ribs that came out cold. Gross. Told the hostess who flagged down our server. Received no apology from either of them. Server said he would "make a new one" he then brought out the same plate with the same food, just heated it up! The tear in the ribs where my sister took her first piece was still there. Unacceptable. Usually we are a good tipping family, first time we didn't hold true to that. Never coming back...
(1)
Heidi B.
Great food and most times good service! There black bean burger and the Southwestern Eggrolls are great.
(4)
Daniel M.
I want to like this place, but there is very little to recommend it. Wouldn't it be nice if they actually had good chili here? I guess I will end up there when there is no motivation to leave the neighborhood and it's late. The service is spotty. Sometimes I've had motivated servers, other times not. Example: asked for boxes--the check arrives-- ask again for boxes--- boxes arrive-- we are supposed to put our food in the boxes (ok)-- after we do this the waiter comes by to collect the check-- no attempt to clear any of our plates (Ok, I get it, it's late, we'll leave). Their molten lava cakes are pretty good-- and they have a full bar.
(2)
Brent S.
Let's be real. You can't expect to get an amazing meal at a middle-of-the-road chain restaurant. So for the purpose of this review, let's set expectations, as such. Chili's has some really great dishes for an everyday meal. I was pleasantly surprised by their Original Baby Back Ribs. Very flavorful. Pretty nice seasoned rub and cooked well. The Mini-Burgers were also really good. Potato skins are pretty standard. The service was quite good for a chain restaurant. Not a bad place to go if you're looking for a decent no-thinking meal.
(3)
Kellie C.
Good place to stop for a quick lunch after some shopping. Food and service were both good.
(4)
San M.
This is tonight's back up place since the municipal lot in Kaimuki was packed. There were a lot of open tables when we got there, but we got placed at a two seat table. Which means no fajitas for me. Sizzling plate+ plate with cheese, guacamole and sour cream+ rice and beans plate+ tortilla plate+ extra plate they give so you can build your fajita= craziness on the small table. Not to mention 1/3 of the table was already covered with table condiments, menus and advertisements. I placed some of these things on the divider rail. Which actually was a plus because it blocked one of the blinding over head lamps from shining into my eyes. They really need to dim the lights a little. Okay I understand when it is busy food takes a while to come out. It wasn't busy when we got there and it took more than 30 minutes from ordering before we got our food. Our drinks were refilled quickly but just made us colder being that the place was empty so the room was on the colder side. A basket for the rib bones was supposed to come but never showed up, oh well. I tried something different, Sweet & spicy chicken, it was on the low calories menu. Honestly if I'm eating at Chili's I'm not there to eat healthy. Sad thing is I used to like how they had butter on the broccoli. I could do without the over saltiness of their food. Tonight the salt level was okay. Low calories just means a small portion, which they charge +$15 for... boggles my mind. My chicken was burnt. I basically ate my rice and broccoli. I also took a piece of rib from K.K.'s plate. yelp.com/biz_photos/chil… A manager paused at our table and asked if everything was okay. I really dislike saying anything because it becomes a big deal even if I insisted that I am fine. You asked so I answer 'my chicken is burnt but it's okay.' Solution would be maybe you might tell your chefs not to burn the chicken anymore. BUT instead of hearing that I am fine with the burnt chicken and K.K. will eat it, and I'm just going to eat some of his food so I don't starve. I get the oh want me to get you something else. At which point I say we already waited 30 minutes for our food and we are on a time constraint. They then tried to get me to take a complimentary dessert. I cannot recall Chili's ever having a dessert worth trying. Oh and I guess they don't recall I said we were running low on time since our food took 30 minutes. The check took a long time to process. A tray came back to us with another tab and someone else's credit card which by the way was the wrong color, red instead of green. It also had a female ID photo instead of a male photo. I think we waited more than five minutes for the bill to be processed. For a while there we thought they had lost the credit card and it was off in someone else's wallet. This place seems to disappoint me more every time I get dragged here.
(1)
Tracy M.
Ate here for dinner tonight and it wasn't very busy but the food seemed to have taken a long time to come out. I ordered a bacon cheeseburger, my husband ordered the triple dipper and our kids shared the little chicken crispers with rice. My cheeseburger was okay. I prefer a lettuce leaf versus shredded iceberg lettuce. My husband had two sliders, three potato skins and half a dozen chicken buffalo bites. The old menu seemed to have fresher and/or a better taste rather than "an out of the box from the freezer." Even the French fries used to taste better before.
(2)
Maile T.
My friend and I came to Chilis today to watch Thursday Night Football and get some drinks/Pupus. We sat at the bar around 2:15 and was approached by a woman who said we could order drinks through her but that she was not the bartender. I had a house Margarita and my friend ordered a beer. The Margarita she brought over tasted like pure sweet n sour, but I tried to give it a chance. As she was talking to us we saw a blonde girl walking around the bar who happened to be the bartender. We wanted to order some Pupus but the bartender never came up to us. A couple had sat down at this point who she tended too immediately. As she was walking away from them, I said when you get a chance can we order some food. She looked at me as if I was bothering her and she said K. She then was in the well making drinks and had her back turned to us, looked over her shoulder and said I can take your food order while I'm doing this. We ordered our food and she proceeded to tell us how we could save a little money by ordering the Pupus a certain way, which I thought.... now she is warming up and being nice. After that I asked her name and she said her name was Kelly. Another couple sat down beside us and she seemed to know them as she did the other couple. She was very attentive to them and the other couple the entire time, but not to us at all. We watched her walk around to tables with an angry look on her face as if she didn't want to be there. The manager brought out our food. So naturally we thought Kelly would come over and ask how it was....of course she did not. The first couple who sat down... she asked how their food was and engaged in a conversation with them as well as the second couple. She passed by us several times but did not even look or talk to us. Finally we were so fed up with the lack of any kind of decent service and asked the manager for our bill. She brought it to us and I put out money to pay it. After awhile Kelly took the payment, mumbled to herself I got to get them change. She brought our change and barely looked at us and said Thank You. I am a bartender who tips anywhere from 30 percent to 100 percent depending on the service I get. I couldn't even leave Kelly a 10 percent tip. She does not belong in the service industry. She only tends to regulars which is fine, but had she given us good service we could have been new regulars for her. Maybe a desk job would be more appropriate for Kelly. Well Chilis, I suggest you train your staff to actually be nice to their guests and hire people who want to be there!
(1)
Lovesto E.
First time at this place and was I impressed! From the great service to the delicious food and clean restaurant. We started with the homemade chips and salsa. These were some of the best chips I've had from any restaurant, including authentic Mexican places. The salsa wasn't bad either. The burger was delicious and my family enjoyed their dishes as well. The servers, ours and the others on shift, were very attentive and worked as a team. That's what I'm talking about! Wish we had a chili's on Maui, but with the same employees as this location! I will definitely be back! Very pleasant experience.
(5)
Andie H.
Chili's has always been our Plan-B when we can't get a table at CPK Kahala. Sorry Chili's, your wait time has been pretty short whenever we go, and I'm always starving by the time I stop whining about CPK having a long line (hahaha) that I settle. Hrm. It's always been hit or miss when we come here. Sometimes the service is excellent, and sometimes it feels like an "omg another one, 3 more hours til I can go home" kinda server. Which makes me just want to order, eat, pay, and get out. Thank you. The food is good, though I always get almost the same things-or in rotating fashion; the honey chipotle crispers, the lunch combo, or the triple dippers. Sometimes a drink or two (which back in the day made me HAAAAAPPPYY). It's a laid-back kinda place. Overall, food is food when I'm hungry! But the honey chipotle crispers are AWESOME (I've had preggo-like cravings for this a few years ago; and I've never even been preggos before so I don't know what it's really like). It's nothing special to Hawaii, so what can I say? P.S. Get yo drinks during happy hour, friends.
(3)
T. L.
It really is 0 stars. My husband and I were going shopping in Kahala Mall, so out of convenience, we went to Chili's. Oh, what a mistake! First of all, it took longer than it should have for the waitress to take our beverage order. I ordered a Terlingua Chili and my husband ordered a burger. It took 30 minutes before my husband's burger was finally served. THEN, MY HUSBAND ALREADY ATE THREE-FOURTHS OF HIS BURGER WHEN MY CHILI SHOWED UP!!! The supervisor apologized saying the kitchen was cooking the chili. My husband tasted it and said it was COLD! Huh? They claim to have been cooking the chili just before it came to the table and it comes to the table icy cold??? Somebody was lying!!! The waitress took it back to the kitchen and brought it back after nuking it in the kitchen. it still wasn't really hot. I'm sure they could feel my disgust at the terrible service. They comped our meal, but now can they pay us for all the time we wasted waiting, waiting, and waiting only to be served cold chili??? All I can say is, dine at your own risk and be prepared to wait for your server to initially greet you, and then wait even longer to finally be served. Judging from the other comments, the service seems to be consistently slow.
(1)
Yummy T.
The last time we came here, they put dirty dishes on our table as "clean dishes." We decided to give it another shot. This time it took 30+ minutes for them to take our order, but when the food came, we had to get our own utensils. No napkins or anything. Our food was good and there weren't any problems. After that, service was a little faster. We payed cash just because we didn't want to wait any longer. The only good thing about this place is that our waitress was very nice.
(1)
Michelle Q.
I've been to Chili's in Michigan, but last week was the first time I have been to one in Hawaii. Prices are average, ranging from about 10-15 dollars a plate. If you come here, you HAVE to get the Texas Cheese Fries. They are the best things ever. They are fries topped with melted cheese, bacon, and jalapenos. I tried their Jalapeno Smokehouse Bacon Burger. It was okay. Nothing Special about it. I also had their Southwestern Chicken Pizza. It was pretty good. I would order it again. The service was excellent. The waiter and waitress came by checking if we needed anything and refilling our waters.
(4)
Marco L.
I went to Chilis to celebrate my birthday with my friends. My girlfriend called in advanced to ask about a reservation, they don't take any so we just said we would arriving at around 7pm. We arrived 10 minutes late due to the bus and traffic. Upon our arrival we were greeted by who seemed to be the manager on duty, we told her we called in advanced that we needed a table for 8 and she rudely comments, "We gave your table away, we didn't think you were coming." So far not so good, so we wait 10 minutes to be seated. We arrive to our table and our waiter comes over takes our drink order. Since it was in celebration of my 21st birthday I was curious about the drink menu, I asked what the price of each drink was and he would just give me the run around and avoid answering my question. He kept playing with his long hair and seemed unfocused. I finally decided on what drink I wanted and we all ordered our food. We waited about 10 more minutes for appetizers to come out. We ordered the loaded potato skins, regular nachos, and sweet potato fries. The food was bland, the skins had a rubbery consistency and it lacked flavor. The nachos were terrible, they are individually prepared, they had: chili, cheese, and olives. We got a total of 8 individual chips. All you can taste is cheese and grease. This was definitely not worth the price. The Sweet potato fries were descent can't really complain about fires. We all ordered a steak entree, It was pretty bad. The steak was dry, not charred at all, and looked like plastic. Truly. It looked like something that would come out of a Fisher-Price plastic kitchen set. It was low on flavor, which may not be a surprise for places such as Chilis, but the standard was so low that even taco-bell steak looks and tastes better. It was very disappointing for $17. The server and manager did redeem themselves a little bit, all of our entrees were supposed to come with broccoli. They both came and apologized that the last batch of broccoli was bad so they didn't serve it to us. All the orders but one made it out to our table. We were missing one whole steak combo plate. We told the waiter to cancel the order since it was never sent out to us. Since this was in celebration for my birthday, the waiter came out with a bowl of ice cream for me. I had a lit candle; It was a nice gesture but the ice cream was already half melted, so it was more of an Ice cream soup. Overall it was a terrible first time experience, I will not be going back to Chilis. They lost a customer for good. How to get here from UH Manoa If you're feeling lazy take the 13 bus that picks up in front of Frear Hall and get off on the corner near The Fat Greek. Then take the 1 or 1L bus heading to Kahala mall.
(1)
Leigh W.
Yay! I'm a fan... of the PRESIDENTE MARGARITA!!! Love the flavor, love that it comes in it's own shaker... I love the fajita... served on a SIZZLING hot plate... I always feel short one tortilla though - - and I walk out stuffed without finishing the whole thing. The sad thing is that other than these two items... nothing else seems is memorable for me. So... I guess the 4 star rating is really for the Presidente Margarita... LOL
(4)
Chad Y.
I finally ate at a Chili's. Yes, that is right, it has been open on the island for years and I even lived on the mainland and I never ate at a Chili's until now. I understand the reason why I didn't. Chili's claims that it offers a tex-mex menu, yet I failed to find anything on it that was truly tex-mex! Don't get me wrong, the menu definitely doesn't fail to disapoint and it is sure to please a wide palate, but there was nothing on it that makes me want to go back. To those of you who say its a national chain and blah blah blah...don't give me that cause you know you still go to Tony Roma's for ribs and to McDonalds for the Big Mac. The drinks certainly weren't the best. The mojito I ordered was very sweet even after I mixed it a bunch, while my friend's margarita was extremely salty. Oh, the margarita was $11....seriously!? The service was good and the service was definitely attentive. Our waiter knew the menu well and was very helpful. The wait for our food wasn't long at all and it came out in a perfectly calibrated orchestration. The location is convenient and the decor comfortable. Parking can be a pain, but its located in Kahala Mall so what do you expect? It is certainly an average place for a meal, but personally id opt for other options nearby!
(2)
Kimi L.
They have good service, good food and their restrooms are clean. Hard part is finding parking because Kahala Mall is always busy. I like how they have so much variety. Soup, salad, Triple Dipper, so many entrees to select from. But I usually always get the tacos or triple dipper. Yum! Gotta try their oreo cookie dessert (it has half white cake, half chocolate cake with oreo cookie bits and vanilla ice cream). My husband doesn't care for chocolate and I prefer chocolate over vanilla. Perfect dessert for people like us. And the cake is super moist! Mmmm!
(5)
John Y.
why oh why don't I ever learn, going out to dinner on a Friday evening without pre-arranged reservations is as enjoyable has having your teeth yanked with a pair of rusty pliers by a Hobbit on roller skates blindfolded. 1830- Our Friday evening turned out to be a disaster as our first 2 preferences were heavily booked with long waiting times. 1900- Someone (soon to be an ex-friend) recommended Chili's which is located in Kahala Mall. Anyone who has been to Kahala Mall on a Friday evening should well enough know that parking is as scarce as a blind man entered in a Finding Waldo contest. After circling around the various parking areas within the Kahala Mall parking lot, we gave ourselves another 10 mins or we would just put ourselves out of our misery and just order take out from Pearl's Korean food. 1930- Our bad Karma must have been in overdrive as a parking spot miraculously opened and we were on our way to another unforeseen disaster. Just our luck, Chili's was jam packed, a 30 minute wait, take it or leave it, our hunger was clouding our judgement so we meekly succeeded go the hostesses evil plan. After being seated, we hurriedly placed our orders while the gods smiled upon us, little did we know, he was punking us. Artichoke cheese dip & chips came out quickly in addition to the potato soup. We looked at each other and wondered if our luck may have change. Alas, we were doomed, we waiting 15mins, 20mins, 30mins, 40 minutes, finally our entrees came, we ate quickly as we were expecting the ceiling to come crashing down on our heads. Service/food average, 3 stars because portions are large
(3)
Jenel O.
Chili's is never my first choice but since it was my husband's choice, I agreed to go since we don't go often anyway. With 2 young kids in tow, we got there just after 6 and were seated not long after that (maybe 6:15). Got drinks in a reasonable amount of time but the server lady didn't show up again to take orders for at least 20 more minutes. Many more minutes passed before our chips and salsa arrived. We ordered the extra ranch-salsa and that didn't even arrive until the first round of chips was eaten. I tasted it and it just tastes like ranch dressing and salsa mixed together so I have no idea what took so long. Plus, the chips itself took so long to arrive that there should be no reason the side order of ranch-salsa comes 10 minutes later. It was at least 10 more minutes by the time I received my cup of soup! Meals FINALLY arrived... my salad (parts of it) was barely chopped up. It just looked like someone took a hammer to some iceberg lettuce, gave it one thunk and threw the pieces on the plate (yes, one portion looked like an entire quarter of the head). And at $12 for a sledgehammered salad... I think not! After getting us some boxes.... we just sat and WAITED for who knows how long to get the bill. Not wanting to wait any longer, once we received it, I physically took the bill and credit card to the server so she couldn't escape us AGAIN for another 15+ minutes. I'm pretty sure we waited far longer than we actually ate there. Also, I would've ordered some dessert but no one offered and it got too late at that point anyway. Which would've meant more tip for her if we ordered more. This experience truly sucked. For anyone out there with young kids or maybe servers who are serving families with young kids... I would say that most families are trying to get out of there faster (than not) so quicker service is usually appreciated! 1 star for food be "ok" - negative 5 stars for the terrible service
(1)
Jerry H.
Mediocre food and service. Very few patrons eating in the bar and it still took a while to pay my bill. Maybe she has another job here or had to run back for another jamba juice? Who let's their employees eat/drink/advertise another restaurant during their shift?
(2)
J L.
Had dinner here with my family. Had chips and queso compliments of Yelp!! Dinner was Crispy chicken tacos, Santa Fe salad, and Chicken Enchiladas!! Winnas!! Quantities were generous, prices were reasonable, and taste and service was fabulous! What a great dining experience!! Thank you Chilis and Yelp!!
(5)
PJ D.
Mainland chilis is better tasting!
(2)
Erin F.
Got food poisoning from this place. Had a salad only. Never been back since. This place is a dirty hell hole.
(1)
Karen D.
Carnivores who are not counting calories will likely enjoy several of Chili's menu items. (The "guilt-free" meals are just meh.) I enjoy sitting on their lanai on nice evenings, which is much more comfortable than their refrigerated deep-freeze dining room. There's rarely a wait to be seated outside, another big plus. I've eaten here many times and usually get good food and service. Some of my faves are their fajitas, Monterey chicken, and Shiner Bock burger. They are not low-fat but they are juicy and pack plenty of flavor. On the down side, their prices are a bit high for what you get, but then I feel that way about most restaurants in Hawaii. Parking near the restaurant is usually hard to get, since the restaurant shares its lot with Kahala Mall and other popular eateries. I don't really mind, since I need the exercise after eating here anyway. And a tip for the ladies: their toilets leak, so be careful in there for yourself or your keiki. Yelp 365 Challenge #03/365
(4)
Erika R.
Chili's is a fun place to take the family out for dinner. I knew this when I looked down at the floors which look like the kind your kids can splatter food all over and then the staff will just hose em down at night's end. It was noisy enough that no one seemed to notice or care that our two kid were yapping up a storm and this fact made it easier for me to relax and just enjoy our dinner. Our waiter was overly busy (seemed like there was just two waiters for the whole place) but always friendly. We did have to wait quite a while, maybe 15 minutes, for our food. But we got a sampler appetizer platter with spring rolls and potato skins which made us happy and the fresh, crispy chips that came with salsa were really good.We ate the whole basket of chips! The bf ordered these wicked deep fried boneless chicken strips with tons of spicy honey chipotle sauce on it which was GOOD. I got the Southern Smokehouse Bacon Burger which had two really thick slices of maple bacon that were so yummy I ate one slice by itself. Someone else in our party ordered the Classic Bacon Burger which was yummy but not as good as the one I ordered. Only problem was being so full I didn't get to try the Chocolate Chip Paradise Pie or Molten Chocolate Cake so we definitely will be going back soon.
(4)
Stefani C.
Went in on a Saturday evening about 5pm hoping to avoid the crowd. It didn't help, because the service was so slow that it took 50 minutes to get our food that we left about 1-1/2 hours later. The server hardly came to our table to refill our drinks and I was hoping the manager would have stopped by our table but since he didn't, I'll be contacting Chili's Guest Relations.
(1)
Truth T.
45min for take if soup & salad!! unheard of!! girl told me 10-15min. so I sat and waited. not once did she inform me kitchen was running behind or sorry that it's taking so long! I only realized at the 30min mark when I looked at my receipt to see what time I order that I was waiting that long. then I had to wait for her to come to the window & the manager came up and told her the problem. 15 more minutes to make it happen. I might as well should've eaten at the bar! don't do the take out. waste of time!! there only one other person waiting & the phones weren't even ringing by hey were not busy in any way. bad service by Joye C & the blond manager.
(1)
Inthira M.
I ate at this place since they first opened their stores in Kapolei and Mililani when I was a teenager.... and as I grew older I would come back here from time to time, and besides one mishap with their ribs I've actually never had a bad meal here. But why write about it now? Well, besides yelp... I just tried their 10 things for under $7. Which, for the bad economic times, are great for a restaurant to have. After reading what they have I notice that everything is in a half portion (which is fine by me b/c I couldn't finish the full portion before). So they had things like their quesadillas, nachos, hambuger, sliders (chicken or beef), etc. All came with one choice of a side. So I got the quesadilla (jalapeno steak flavor with a side of rice and beans. You have to add $1.99 for that, BUT I got my one side on top of that... which was a loaded mash potatoes) and the bf got 2 chicken tacos and corn on the cob (I gave him my mash potatoes). The flavors are always spot on at Chilis. I know it's not authentic, so when I say "flavors are spot on" I don't mean the flavors are reminiscent of that time in Cabo.. lol. I just mean it tasted good. I could only eat 3 quesadillas (comes with 4) and I was pushing myself beyond stuffed (but I have my days when I can't eat that much)... and I've had their chicken tacos before and its awesome. But, this place gets 4 stars for the value for our buck with good flavor, especially for a restaurant during these hard economic times.
(4)
Mr Blix E.
Tip: Any eatery in Kahala Mall at around 6pm is going to have a long line or a long wait. Knowing this me and my wife went to Kahla Mall with our 1 yr-old in tow. The original intention was to eat at CPK, when we asked the hostess how long the wait was she informed us that it would be 30-45 minutes. Yup, NEXT! We walked over to Chili's and were seated pretty quickly, our server came by and we ordered. She told us that she would bring the kids food first. Well, awesome! 30 minutes later, no food. No food for the 1 yr-old or the two adults. Not awesome! We got up and were about to leave, we stopped to let the front desk monkeys know that we were leaving and let them know where we were seated. They apologized and said they'd get the manager. The manager comes out and apologizes then has the nerve to ask us to wait (WE ALREADY WAITED 30 MINUTES!!!!) while she went to get coupons. Walked out. This whole experience was absurd. Why would I wait for coupons after already waiting 30 minutes? Final advice? DON'T DO IT. There's a reason people are willing to wait 30 minutes for CPK, or The Counter, or Starbucks, or Panda Express or the other plethora of food places at Kahala Mall.
(1)
Brittany N.
If I could give zero stars I would. I don't even know why I waste my time even coming here. They sit us down and we don't even get a greeting or offered a drink for 20 mins. Several waiters and little bus boys pass us but nope we must be invisible. Horrible horrible horrible... Never again. If you want my suggestion get up and walk across the street to California pizza kitchen.
(1)
Preeda K.
Went here the other night for dinner with the wife. We ate at the one in Waikiki and it was not as good as the one in Kahala. The Khala one is better. The food was better and the servise although slow was better. The food was OK not good, but OK. I rarely eat Mexican food unless you consider Taco Bell LOL Mexican. But the food was good for the price you pay. Chili's is what you would call a quick serve restaurant/bar much like Ruby Tuesdays. And for a quick serve restaurant Chili's does a good job. The service was OK although it took a while for our food and it wasn't even busy. But the server made up for it by explaining it was the cooks fault for trying to over cook our steaks. She told us she tried to tell him to not over cook the steaks. She even waited for us to cut our steaks to make sure it was medium rare. She went far beyond what I expected. Being a cook I get up set when my steaks are not cooked the way I like it LOL. But she did a good job to try and make us Happy. She even gave us a bag of chips and salsa to go when all I asked for was a box for the left over chips I didn't eat. I would have been Happy with the left over chips and salsa. If you like margaritas they have a wide selection and at reasonable prices. The food is OK and the service is pretty good. This is a good place to hang with your friends and just relax and have a beer after work or just hang out period.
(3)
Jon M.
Our experience was a typical Chili's experience. If you've ever eaten at this chain you can expect the same as any other location. If you haven't eaten there.... The food was solid. Burgers, steaks, chicken dishes, soups, salads, apps, that type of thing. I always get the queso dip because it's delicious and it didn't let me down. I usually get a burger but went for the sliders this time. Bit size burgers sounded appealing. They were mediocre though. A bit bland. They didn't have any sauce on them I don't think. So I threw a little ketchup on them and they were ok, but they could use some bbq or something to spice them up a bit. They're speciality drinks are their margaritas and they didn't let us down. They were tasty. We tried a few different ones and they were all good. They do have a full bar and few beers on tap too if that's more your thing. Service was a little slow, not unreasonably slow though. We sat at the bar and they were slammed. It might have seemed like a longer wait had I been sitting at a table waiting around for a server, but watching the two bartenders running around like crazy people helped to realize how busy they were this night. They really could have used one extra bartender just to take care of servers tickets but service was still friendly and as quick as possible. The ambiance is typical chain restaurant type. Couple TV's in the bar with ESPN on with lots of tables and booths and families around. The layout was identical to a few of the ones I'd eaten at in California so you pretty much know what you're getting into if you've ever been to a Chili's anywhere. Good, solid, consistent dining experience just not anything special.
(3)
Trish P.
i have to be honest with you - i never really did like Chili's to begin with - so going in to eat at this place, i already had it in my head that i wasnt going to like the food..... our server MUST HAVE been a rookie b/c DAMN. it was like watching a chicken run around with its head cut off - and he had a memory to match. we had to remind him of our orders about 3 times before everything actually made it to the table. in addition, my friend who ordered the chicken crispers found a hair in her entree.... not the side dish she wanted. the Chili at Chili's is MEEEEHHHHHHH. stick with Zippy's if you're going to eat chili, or just make it at home. i'm sure whatever you can throw together will be mountains better than the chili from chili's... ironic, isnt it? and their "new" nacho appetizer is disappointing. it would make a Tex-Mexican cry. the small portion is literally 8 chips - each chip is individually topped with nacho fixins..... the chips are then soggy b/c of this overload, and skimpy b/c they top each individual chip. WTF. i'd rather eat sand-meat from Taco Bell at this point..... at least i'd get more nachos for cheaper! this was bout 9 bucks!!! thumbs way down. i find that the longer a chain restaurant is in Hawaii.... the more the quality goes down... why is this??
(1)
Kristen K.
We are big Chili's fans. I LOVE the Mililani Chili's, we go fairly often and they have a pretty awesome happy hour deal. Their servers are also really cool. HOWEVER, deciding to go the Chili's at Kahala Mall was a bad, bad idea. Actually soured my taste for Chili's, even the Mililani one, which sucks for them. We went in for lunch with our 1-yr-old baby in tow. So the girl at the front (and to make matters worse, I'm pretty sure she was the manager because she was wearing regular business-type attire, and she wasn't that young looking, either) told the hostess to seat us in the bar area. Umm... hello? She did see the baby, too, because she said hi to him. So we go along thinking, okay, well maybe they'll just sit us at a short table and we can have a high chair there. Nope, they sit us at the high tables. The waitress is a young girl, and comes and asks what we want to drink. She sees our baby. She does not ask if we want a high chair or anything (I was waiting to see if she would). So our waitress comes back and I ask her if we can have a high chair. She says no, because the table is too high and the high chair would be in the way. I'm about to ask if we can move, when she suggests getting us a booster seat. Our baby is not large by any means, and sure as heck doesn't look like he should be sitting in a booster seat yet. He could also slide right out of a booster seat, which doesn't have any way to keep them seated in it. I'm just really disappointed because who sees a family with a baby in tow and doesn't automatically get them a high chair, or at least ask if they would like one? My husband and I still can't believe that they sat us in the bar area, with no high chair, and only offered a booster seat when we asked for a high chair. Am I supposed to eat my food while holding a baby on my lap? When we ate at the Chili's in Mililani, they sat us in the restaurant area and automatically got a high chair for us, so it's not that Chili's isn't a family-friendly restaurant. I am really, really disappointed with the Chili's Kahala Mall staff and DEFINITELY won't be eating there again. Shame on you guys!!
(1)
Alejandro Z.
If u like to wait! I highly recommend this chilis location! My time is precious! Not to mention, when my food did finally arrive it was not even my order! FML good luck!
(1)
Anonymou S.
This is one of my favorite restaurants and I can tell you the good, the bad and the ugly. This review has 5 stars because I can, and I feel like it. So many people are bashing this place like it's horrible, but it's really not. Maybe my standards are lower, or maybe I just understand that this isn't just a restaurant... It's more of a sports bar, with a dining room area. Or maybe it's because every time I go there, I get bomb ass service from mostly the same servers... But I don't go frequently cause I'm not rich enough to buy really good expensive food all the time, but I usually get the same servers. And every time, I get awesome ones. I don't know all their names... but there's this really tall guy, he towers over everyone, he is very nice. This nerdy guy is on it with his servicing. This really nice lady Jessica, she always wears pretty makeup and has nice dark brown/black hair. This one server Nicole, has a super nice smile and makes you feel welcome! There's so much more, but I can't remember everyone. Also, the Hostesses are always nice and greet whoever walks in. And sometimes, if it's slow, they'll even open the door for you when you arrive AND depart! Now for the food. I know what to buy, but I don't know what not to buy... I'll list everything that is AMAZING in no specific order. Big mouth bites Egg rolls Chicken crispers Caujin pasta Flat bread pizza Nachos (only if you have that green thing to dip it in!) Mac n' Cheese (because everyone has a kid food they love!) Steak and cheese sandwich (this fills you up if you eat a lot and it comes with fries) Spinach and artichoke dip with chips (when eating this, use your fork to pick up the dip, and put it on your chip. Chilis chips are thin, but better for you if you're going to have a full meal!) Ribs (They're good by itself, but taste amazing with ranch sauce, trust me.) Everything off the low calorie menu is good for you and that's probably why it doesn't taste as good as everything else, but hey, why go to a sports bar & grill if you're not gonna pig out like a sports fan? Salad is salad. It tastes the same everywhere. Their desert though. ;D Oh my Oh My!!!!!! The MOLTEN CHOCOLATE LAVA CAKE IS BY FAR the best desert I've ever had at a 2.5 star restaurant. Seriously guys. 2.5 stars? WTF? Just for this lava cake I'd give it 5 stars! I honestly think all you low stars should go back to chilis on a slow day, request a server by name and get at least one of the food choices I've said were amazing. Just look in the good reviews, pick a name, and request that person to serve you. Any time during the day is slower than normal. Never go on a Friday night. Fridays are crazy. And to all of those "first time and last time I'll ever eat here," You're all dumb. Just cause something was shitty once, you're just gonna say it sucks shit and you'll never go back. Um excuse me? You ate there once and you judge it by that one time? I ate at this one restaurant in waikiki, the service sucked and the food was just pricey and I was still hungry, but that didn't stop me from going again because all restaurants are pricey, and people work so hard in waikiki, I wouldn't blame them for being cranky or forgetful. I know what it's like to work in the restaurant business. If you've never worked at one, I understand why you would give it low stars. You don't know what it's like.
(5)
Sam O.
I used to work for a Chili's in California as a server and a trainer, and was appalled the first time I visited this Chili's. Service was slow, order took a long time (without apology), food did not meet corporate standards, and the waitress -- who's shirt said "trainer" -- seemed oblivious to all of it. I've been back a few times since because I miss my old Chili's, and this one always disappoints. The food never tastes right or is plated incorrectly. The price is way too steep for what it is. And one time, I had a ROACH crawl out of my CHIPS. Yes it's a restaurant, and yes this is Hawaii, but there is NO EXCUSE for that. If you've had a good experience at a Chili's on the mainland, steer clear of Chili's Kahala, lest it permanently tarnish you view of the entire chain. The whole point of going to a chain is that you expect it to be consistent from restaurant to restaurant. Not the case here.
(1)
Amber R.
We used to come here often but after our baby started walking and not wanting to sit in a highchair we couldn't go out and eat as much as we'd like... We decided to treat ourselves today and I wish we hadn't!! What a waste of money. Ugh. We ordered 2 margaritas and bottomless chips and salsa to start. Then for our entrees we just decided to share the triple dipper. Our triple dipper took 30 minutes to come out! 30 MINUTES! Let me just say, the people around us were getting food and we were just waiting. The resturant was only about half full, if that. Oh aaand that's an appetizer, I couldn't imagine how long we would have been there if we ordered regular entrees. By the time we got our food I ate one of the mini burgers and my husband ate one chicken but we weren't even hungry anymore so we got it to go. I went up to the manager to let her know and it seemed as if she could careless or it happens all the time and she's used to it. We should have just paid for the margaritas and left the food there. They get 2 stars for the drinks, and our server was nice. The only reason I will be back is because I have gift certificates after that I will never return.
(2)
Sommer B.
Food was okay, our server was terrible. When she dropped off our food, she also dropped off our check at the same time. As if we didn't want dessert, or maybe some other add ons?
(2)
Heather H.
I've gon to Chilis a hand full of times and never really been super happy about it. HOWEVER.... this past time we went to the Kahala Mall Chilis and it was awesome! 1. The chicken tortilla soup is always awesome, yummy! 2. They must have changed their spinach artichoke recipe, cause it was way better and comes in a skillet (the chips would have been better if they were thicker, but my bf thought they were great) 3. Our server was excellent (and that doesn't happen too often in Chilis) You should ask for KELI......... love her! This is making me hungry!
(5)
Tristan N.
Food was excellent. Went in the afternoon and there was only one server and apparently she was the host also. I saw a manager but she didn't help out. Our server did the best she could with a lot on her plate.
(4)
Kendra O.
I used to frequent the Kahala Chili's practically every week, then stopped for a while, and recently started going there again. One thing about Chili's is that the food is pretty consistent, which it should be since it's part of a chain. I like the variety of food they have to offer, particularly if I'm with a group of friends who may all feel like eating different things - salad, ribs, burgers, they have something for just about everyone. I'm not a big fan of the Mexican sides (rice and beans), and my experience with their drinks has been pretty lackluster, especially for the price. I am a big fan of the chicken enchilada soup and garlic bread (which I'm pretty sure is Pepperidge Farm Texas Toast). It's not on the menu, but you can order a basket of 5 pieces of garlic bread as a side order. When I feel like eating healthy, I order the cobb salad. When I'm feeling not-so-healthy, I go for a burger or a triple dipper which allows you to choose 3 appetizers. Last time I went for the potato skins, southwestern egg rolls, and spinach & artichoke dip. Once in a while I splurge on ribs or a steak - I really enjoy the ribeye. As for service, it's usually okay - not bad, but not exceptional either, although there have been one or two outstanding servers during my many visits there. It's proven to be a good option when lines at the other Kahala Mall restaurants are long.
(3)
Jana M.
We stopped going here because the prices kept going up and food kept getting oilier.
(2)
Kristen C.
190/365 Overall a 2.5 because their dessert is bomb. Came here for dinner after 830pm and it was filled, yet not too crowded that we had to wait. We were seated immediately by the kitchen so we got to see all the yummy food pass by :-P. I ordered their grilled chicken sandwich and my bf got their chicken crispers. Our food took forever and our waiter barely checked on us but acknowledged a couple of the other table around us. When our food FINALLY came my sandwich was so plain as it didnt even come with the sauce that it was supposed to come with, which was the honey mustard sauce. It wasn't a biggie though as I just asked for my favorite Tobasco ;). After eating we had to wait even longer and had to just "eye" and call over our waiter to order some dessert and get boxes for my leftovers. As for dessert, we shared their limited time oreo molten lava cake and boy was it DELICIOUS! it comes with half white and half chocolate cake with a molten cream center with chopped oreos inside, OMG it was soooo good...my mouth is watering just thinking about it now mmm. Overall, my sandwich was alright, the dessert was bomb but the service sucked! and it took, again..FOREVER to get our check. I wouldnt mind just going to chilis for dessert next time though =9.
(3)
Lauren S.
The service was kind of shoddy here and the wait felt a little too long for it being so empty before the dinner rush hour. They apparently didn't hear my appetizer order so that never happened but at least there were burger bite-things with bacon and onions. Those are usually pretty tasty. The food was meh and the service likewise...I'm not in this part of town often so I'm not tripping out too much bout it.
(3)
Dennis M.
First with a warm and attentive welcome received and friendly professional answering to find me a single table. Apologized for not immediately getting a seat as the restaurant was almost full. Also hostess took to seat and ask for drinks. Water request came within 30 seconds. Excellent start. But order taker did not come. After 10 minutes I flagged one down and she apologies as she thought order already taken by another person. Order taken just one simple flatbread but after 20 minutes I think the kitchen also has some problems getting the food. My waiteess did a good job by trying to apologies for her earlier mistake of order delay but she also knew they had some kitchen problems as most food was not coming out as seen by other tables. She stopped by several times and apologies and also offered another ready made similar dish if I could not wait. Finally after 30 minutes it came. Asst or mgr came by to apologies again for the ling delay. I informed her I was understanding as I know the business and informed her the waitress handled it well. In the end she gave me a complimentary lunch which was not necessary or expected. I thanked her and informed her the tip is still for the waitress. Hope they have better days. Will come again.
(3)
Kamesuke Y.
Wow it's been years since eating here and I now wish we hadn't. It was only a bit past 2:00pm on a beautiful Monday. Hmmm where do we start. We were promtly seated and our order was taken then the wait began.. yes it actually took 37 minutes to get our main order. The salad we did order came within 20 minutes though. The place was pretty much empty and we were just ready to get up and pay for our salad and leave when the nice waitress brings our food. (we should have kept going) WOW?? The look of dismay when viewing the food we ordered and what they brought to the table.. were like 2 different worlds. First of all my wife had a combo meal of chicken and shrimp. (choice of 2 sides and she ordered steamed rice and broccolli) The portion looked like it was for kiddies/keiki menu.. or closer to.. infant (small infant that is) size. Oh dear, no we are not slobs or need buckets of food to quench our appetite but.. "WHAT is this??" $25.00!! for a kiddie portion??? OH my. Then I had to look at my order.. (with side of Rice and fries) of 1/2 rack of BBQ ribs. Please tell me.. what happened to the ribs. Was the porky fella ano'rexic or just starved before slaughter?? Really.. I mean no harm... the ribs did taste good it's just there weren't much to consume. 5 skinny ribs with very little meat. Did I order the vegetarian rib special or what? Now come on.. I could buy a much larger portion of rack of ribs at Times and BBQ them myself then suffer this torture. I know the menu shows a nice juicy rack of ribs.... but what I see on my plate and what is on the menu are 2 totally different things. Really.. not exagerating here. We came here with an open mind and healthy appetite. we left.. feeling cheated and hungry. Come on... where do you spend $50.00+ for lunch and leave hungry? I am tempted to stop by Times and pick up a rack of ribs and smoke and BBQ them myself and take it back to Chilli's and educate them to what a 1/2 rack of ribs actually looks like. So a lesson learned. We will not go to Chili's again. Not sure of the other Chili's but the Kahala one is for sure not the place to go when you are HUNGRY and want to leave full. For those whom speak highly of this place... Hmm that leaves a lot to ponder. Or is it just on slow Mondays they serve mini portions? A lesson learned. We will avoid Chili's altogether.
(1)
Jade G.
I wasn't uber excited to be attending a Birthday Party at Chili's - after work on a MONDAY! I wasn't really in the mood for it but, I must say I was pleasantly surprised. The party had already started but, the waitress was very much aware of my arrival. he asked me if I would like something to drink and even pointed out the perfect margarita for me to drown my Monday blues. It's Chili's fairly new margarita named "The World's Freshest Margarita". Now, I am a bit of a cocktailnista (meaning, I like a good well balanced - mixed drink and know when I taste one). Milagro® Silver Tequila (100% Blue Agave), Milagro Agave nectar and fresh-squeezed lime juice on the rocks - they can't possibly mess this one up...and they didn't. It was uber delicious. They could have shaved a few ice cubes off the top but, it was really yummy and punched the perfect kick. For dinner I ordered the Chicken Fajitas. It's always exciting to have one of those sizzling platters delivered to you. Served on an obnoxious mound of grilled onions and a few slivers of green bell pepper, the chicken remained moist and delicious. Though the tortillas are rather small I still managed to get a good amount of filling packed in there. The manager must have known that they're a little challenged cause she stopped by and asked me if I needed more of them. I didn't want to share with her that the only way I would need more was if I was a fan of onion stuffed fajitas (cause that was all that was left after crafting an ingesting my three). All in all my Monday Chilis experience was pleasantly pleasant and nice :)
(3)
Yun Y.
Worst food ever! Everythings salty or comes out cold. Ick! Never again!
(1)
Tia S.
I only come here for the Presidente Margarita! I like the presentation where they bring you a salted martini glass, and a full shaker, and you can poor as little or as much of the drink as you want. Plus, they have happy hour in the bar starting at 2 p.m. Overall, the food is 'ok-ish'. I like the nachos, because each chip is individually topped with the right amount of cheese and goodies. Burgers are good. Can't go wrong with an Old Fashion with cheese. Service is a hit or miss; best to sit at the bar counter since the bartender is stationary. I heard Chili's on the mainland has better quality food.
(3)
David C.
The nachos are my favorite. Each chip is dressed individually and displayed in a circular pattern. It comes with sour cream and salsa. The booths are sticky and I promise it wasn't me.
(3)
C S.
My friend and I were seated, but not served. Drink menu had no prices. Didn't give us water, despite waving like a maniac. Servers walked on by. Over priced. Did not honor specials. In the end, my friend and I left. Worst service ever. I am never coming back.
(1)
Christina P.
This Chili's is only a short walk from our hotel. My husband and I wanted to have dinner here to save a little money as well. We brought our Speedy Rewards Redemption Coupon from home to pay down some of the bill (every little bit helps, right?) or so we thought. They wouldn't accept our coupon because this particular Chili's is independent. Ok, that was our fault and we'll take the hit on that one. But what was not ok was the food. My dinner was barely luke warm. My husband's chicken had so much breading that he had to pick it off. Our waitress, I think her name was Nicole, was very nice and attentive. We left there very disappointed however and cannot recommend this Chili's to anyone.
(2)
Scott H.
The Kahala Chili's is merely ok overall in my experience of going there several times over the last 6 years. The food is served barely warm and is way too salty and heavy. The prices are way too high for what you get.
(2)
Tessa t.
yelp 365 challenge #28/365 1ooth review :D cherry-lime press drink thingy... frickin' amazing!!! food...so-so fries...eat them in the first 10 seconds or else they taste like cardboard... ribs...good, when you find meat on them... loaded mash potatoes...yummy, till they get cold...then they also taste like cardboard with cheese and bacon... potato skins...good...but you can't really mess that up... service...good at the bar :) i will be back for that drink though....yuMMmm!
(3)
Natalie T.
For some reason, I find myself coming back to Chili's when we're running out of ideas on where to eat. I often get friendly and attentive servers who know what to recommend and follow up on you after your food has been served, which is always a good thing. As for the food, some of my staples include the Big Mouth Bites, Cedar Plank Tipalia, Eat-All-You-Can Soup (although they can be a bit too creamy/rich) and Chicken Crispers. Oh and the Ribs are also OK. Sometimes their fries can be a bit overdone and too salty but overall, I would say that it is an acceptable place for dinner, lunch or drinks.
(3)
Ben S.
Food was fine, but a little slow. Service was friendly but VERY slow and inattentive, particularly considering it wasn't very busy and they seemed to have plenty of wait staff. My waitress disappeared for long periods. When the food finally came the chicken crispers,fries and corn were up to the usual standards. Tasty, unpretentious, hot. More or less what I expect for $14 at a Chili's.
(3)
Ryan Y.
Went there for lunch, coworker and I had burgers, hard to mess up burgers. Fast and courteous service. Price little on the high side. One reason selected here for lunch was didn't have to think in how to put together a burger like place across the way, sometimes you just want to eat and then go back to work. ps - watch out as you enter the first set of doors, there's a post in the middle.
(4)
Kelly H.
I usually enjoy me some Chili's when it's feeling right... but, never again at the Kahala location! Hostess sucked or perhaps she was just having a super crappy day... Wait service sucked & maybe they were having a crappy day too... It wasn't that crowded at all but, the hostess was making like it was a big issue trying to seat us... and made us wait as she...walked around? She didn't take us to our seats, she pointed at the table... No one came to our table to offer drinks or say Hi or anything for 30 minutes... so, we tried to get someone's attention even though they did see us sitting there but, chose to just keep walking past, making like they're busy... so, finally... we got up and walked out and still, no one said anything... errr?!?! seriously.......? Not even ONE star...
(1)
Rei J.
Usually we have great service here but tonight was horrible. We waited 30 minutes for cold food so the manager came out to replace it. Our waitress was so weird too. She wouldn't refill the beer fast but gave us double waters and plates. She didn't come around a lot and wasn't friendly. Not coming here for a while. I was hoping for a great night out since I'm pregnant and don't have much nights out till I give birth. So disappointed.
(1)
Crystal B.
A Chili's is a Chili's is a Chili's, in my mind. I am reviewing it for what it is- a chain casual concept restaurant that I always consider myself slightly unlucky to end up in. I try to avoid chains at all costs, but it seems like sometimes when we're in kahala the options for casual sit down are cpk or Chili's, so I have now eaten here 3 times. The first time was mostly for drinks and appetizers. The drinks were ok, but all from mixes (mojito mix, maybe even margarita mix) which I just hate. After the first mixed drink I just switched to beer, which I think was a good choice. We ordered the nachos, and imagine our surprise when out came a small plate with about 10 chips placed prettily in a circle. When I order nachos (and pay normal to high price for them) I want a big pile of chips, melty cheese, and gooey toppings. this dish just seemed to scream identity crisis. I expect that kind of thing at a fine dining restaurant, but not a Chili's. Plus, there weren't even good toppings or enough cheese. Boo. The other times I've gone I got the Buffalo Chicken salad, without the pico de gallo or bacon, which just seems like overkill to me. I also substitute blue cheese dressing because I have a personal vendetta against ranch. The servers have been accommodating of my strange requests, and the food has always come out the way I asked for it, which is more than I expect when I mess with the menu descriptions so much. My complaints food-wise are just that it is overpriced for what it is. A fifteen dollar salad at a casual chain pains me a little. It isn't the end of the world, but it defintely keeps me from going more often. If I'm going to spend that much, I'd rather go to a "real" restaurant. 3 stars because it's fine for what it is. The food is ok, the service has always been good overall. just don't expect amazing.
(3)
Lynnoa S.
Ugh I wanted to give no stars. Yep none the experience & service my husband and I had tonight was out right TERRIBLE & UNACCEPTABLE if you want your business to thrive make sure YOUR WORKERS are on top of their A GAME. We had arrived at chilis about 7:00? We we're seated pretty quickly. Our server JESSICA being her name offered us drinks we order drinks & nachos it took 40 mins to get to us she then took our orders & that took another 40 mins as we ate she not once return to check up on us as we ate we became pretty thirsty being we only had one cup of whatever we had.. The other serves around everytime we tried to get their attention ignored us.. She ignored us & took care of everyone else around us giving them refills making sure there dinner time was comfortable but not once did she CHECK ON US the manager came out to apologize & comp a dessert for us but as we waited for our dessert we FINALLY got a refill of our drinks & again we had to wait 30 mins for our dessert.. As we waited for it our server came out with thee lamest excuse EVER! She said "oh I was looking and looking I couldn't find it I think it's in a to go box?" By that time I wanted to go kalihi on her ass but my husband being the gentleman that he is told her " oh no we'll just have it here thank you.." Called over the manager & told her what I had experience tonight was terrible she apologizes again & gave 5$ coupons yah no I won't be comin back! This place will be on my list of WORST places I've been too! Jessica girl I know you worked for bubba gumps before where did your A game from there go?..
(1)
Ben G.
Service was solid, as was the burger, the bacon was excellent, the bacon quesadilla was very yummy, not a favorite but would definitely come back.
(3)
Colin Y.
Stay away from this place!!! Horrible experience on Friday night, 12/7/13. Ate here after my daughter's dance recital at Kahala Mall thinking it would be a fun quick dinner. Six people in our party. Place was packed and we sat outside. We waited ONE HOUR for our food. This included 2 kids meals and the adults had burgers and salads. One hour for burgers and salads??? (on a sidenote, my mother in law originally ordered ribs but was told they were out of ribs. That's right, a place known for ribs is completely out) Waitress kept coming around filling our water glasses and asking if we needed anything. We shouted "Yes, our food!" Waitress seemed genuinely apologetic but it doesn't mean much when you have two starving kids that are on the verge of a meltdown. I am curious how they prioritize tables because people who arrived AFTER us were finished with their meals before OUR food even came! To add insult to injury, when our food came one hour later, they forgot my son's kid's meal. Had to talk to another waitress and the manager to get his food. Unbelievable. When all was said and done, the manager came over and said she wouldn't charge us for the kids meals. WOW. After all that, you would think they would comp us for the entire meal. In any case, it didn't matter that the kids meals were free because by the time the food came, they just wanted to go home and sleep. The next day, my son asked me why the restaurant gave everyone else their food but didn't want to give him his food. Great job Chili's.
(1)
Gidget T.
My favorite thing about this Chili's location is the "Hawaiian Local Plate". You choose one meat dish and it comes with a side of macaroni salad and two scoops of rice. It's delicious. If not for that, I don't think I would be such a fan. Other than that, I don't find it any different from the other Chili's restaurants on the mainland. They have a very small indoor waiting area, so on most weekends you'll have to wait outside. They do have a considerable amount of outdoor seating that faces the mall (by the Counter). Normally we don't have to wait more than 30 minutes to be seated. Inside there is a bar area to the left and restaurant seating to the right. The bar has TVs, tables for larger groups and booths. I find most of their specialty drinks over very fruity and super sweet, which might not be your cup of tea. One night they were giving out free Sweet Shots (their signature dessert) and every flavor we tried was awful. I would not recommend it. The service is usually friendly, and we've never had a problem. It is unusually cold inside, though. I've heard many people complain, but there doesn't seem to be anything they can do about it. I normally bring a jacket or sweater if I plan to eat there. They have carry-out, but I ordered once before and found I only got one scoop of rice with my meal (totally unacceptable by any "local plate" standards). It's a great place to eat if you like traditional American restaurants, they ca accommodate large groups easily, and I really enjoy that they have a dish that appeals to local clientele. I'm a regular.
(4)
Brad F.
Go to Azteca instead. Chilis... A resturant i like to go to frequently. The experience i had last night will make me never want to go back again. My friend showed up after work at 6pm. At 7pm we asked out waitress where our food was. 1 hour! and my friend had a movie to catch so he asked for it to go. The next morning he told me they messed up his order. Me and my other 2 friends then continued to sit for another 30 minutes as our food came out at 3 seperate times, so we each waited for another while our food got cold. During our one and a half hour wait we did recieve free chips and salsa (only because i signed up for the email list). Our waitress had a manager come talk to us and assure us the food would be out shortly and offered to refill our drinks and bring us a soup and salad (i was guessing for free) but no! Everything they offered us they put on the tab. Then a second manager came over asking us if we would like dessert. Again, they put it on the tab. End of the night i was expecting a $70 bill and got a $120 tab. I was very upset with the way they swindled me. The only good thing about this night was our waitress! She was awesome! She made sure we had a drinks before our glasses were empty and chips and salsa at all times. 5 stars for her!
(1)
Michelle L.
mediocre food for a pretty hefty price tag. started out with the spinach artichoke dip. that was pretty good, tastes like the one at CPK. i wish for the price they give more dip. it came out in a little skillet and a huge basket of chips...makes no sense. i ordered the guiltless salmon dish. $17.99 for five pieces of broccoli, a bowl of beans, and a salmon fillet. it was ok. the only thing i la la LOVE is the molten chocolate cake. that was the highlight of my meal. YUM. our server was super cool. definitely made the experience better.
(3)
Elle B.
Like a moth to a flame i keep coming back for one mediocre meal after another. The only reason i come here is because it's the closest bar from the office and after a long day at work nothing is better than getting a few beers rather than sit in traffic on H1 through town. As a chain, these guy's are notorious for having salty food. A lot of Chilis menu items rate very high on national nutritional tests for outlandish sodium and high caloric levels. Case in point is the buffalo chicken sliders which are so salty they're inedible. Their cheese fries are like a heart attack on a plate. Their spin dip isn't bad but CPK is across the street and has a much better version. Burgers here always come out well done no matter if you ask for rare. I've had five well done burgers here. I don't know why the hell they even bother asking the customer what temp they want the burger since they're gonna zap the hell out of it anyway. If you end up having to eat something here, the fajitas are the most palatable item.
(2)
Ruth T.
Great service tonight. Definitely makes up for the last visit !
(4)
Samuel C.
We don't usually like chain restaurants for dinner but in some sense it's always the safe way to go. You know what you're going to get every time. And when you're in the Kaimuki/Kahala area there are not many casual choices after 10pm. This review reflects the past two times we've been there. Tonight was the second time in the last three weeks We ordered the ribs, buffalo chicken sandwich, triple dipper with boneless buffalo chicken/chicken crispers/and spinach artichoke dip, house salad, and a cup of chili. The ribs were nicely cooked with the meat falling off the bone, but I would've liked more sauce with it. The chicken crispers were surprisingly good. Nice batter on the outside and juicy meat. Buffalo wings and sandwich were good. Yes, you might say buffalo sauce is buffalo sauce, but I've had bad buffalo wings before. I love buffalo sauce in general and theirs was up to par. The other thing that surprised me was the cup of chili. I'm used to Zippy's chili. This chili had a different spice to it AND there were no beans! Obviously I'm not a fan of beans. Like i said earlier you get what you get at chain restaurants. The food isn't why we rated it four stars. The thing that made our dining experience memorable and enjoyable was our server, Joseph, who waited on us both times. On the two occasions we went in near closing time and was his last table both times. Working in the restaurant industry for 15 years we expected some negligence. Contradicting our expectations he treated us like we were his first table with enthusiasm and attentiveness going above and beyond what most servers in his position would do. When were ordered he suggested meal combos to save money. Even though they were doing their closing duties he was still attentive in re-filling drinks and kept checking if we were OK. And in all honesty we both consumed the beverages quickly and he perfectly timed our re-fills (one of us had three re-fills of lemonade). There was not one thing that we had to wait for or flag someone else down to get including our check but at the same time never felt rushed for more than once he assured us to take our time. All in all it was the service that will make us return again. When we go back we will be requesting him. ----"There is no love sincerer than the love of food"----
(4)
Kelly M.
There is no way to mistake what this is. Family style restaurant, tons of fat and cholesterol, and a neighborhood bar. The help is usually pretty gracious, and the menu offers a wide variety of plaque makers. If you have the munchies and you don't care about calories, there is nothing better at midnight. The sliders are yummy, the french fries fabulous, and the hot wings - well just, so so. Gotta go now. Have to run up a mountain for the next hour and a half to burn off last night's munchie meal fat.
(2)
Katie K.
Chili's is on of my favorite spots for a fun time with friends; its typically the place for margaritas on an almost weekly basis! The service: with a few exceptions- usually found in the bar area- is generally slow, and can lack personality and/or attentiveness. However, the chips and salsa and guacamole are amazing! The fajitas are bomb! The food keeps me coming back for more. Now let's talk drinks- many margaritas lack the amount of alcohol I desire, so fore go the classics and go for their newest: world's freshest margarita. You can taste the alcohol and its delicious, really can't go wrong! So Chili's may not be a top notch dining destination, but I will continue to be a regular, and always look forward to a fun meal and a couple of drinks!
(4)
Minda G.
I hadn't been to Chili's in awhile (at least a good 6 months or so), until recently... It must have been the recent blue moon or something, because within the last 4 days I had gone to three different Chili's. The first one was Kahala, for lunch, with co-workers, the next was Mililani the very next night for dinner with family and the third time was at Waikele a couple days later for a senior dinner again with family. (senior dinner meaning around 4-ish). I usually like Kahala's location, bring seated right away with our party of 8. Our waitress was extemely friendly and accomodating. Alot of us were deciding between the triple dipper and the lunch express. With the triple dipper you can pick 3 different appetizers for one price, about $14, and the lunch express, I believe was either soup salad and a sandwich, for about $11-12. I was surprised they had a lunch special that included the chicken fajita with a cup of soup for about $13, so I ordered that with a cup of the chicken tortilla soup. Half way through our appetizers, one of co-workers let out a small gasp/scream. She was drinking water and found a spider at the bottom of her cup, at the end of her straw. EEeeeewww! We told another waitress who quickly apologized, took away the glass and replaced with another. We were expecting the manager or at least acknowledgement from our waitress but nothing. As we were finishing our lunch... I also found an ant on my drinking water (outside not in...thank goodness!). Anyway, the manager came to our table afterwards and apologized AND comped my co-worker's lunch as well as my own. Which helped since we also got dessert. Dessert is always good. As for the other two locations. Waitresses were also very friendly and eager to please, eventhough it was busy when we went. The food is ok... Nothing to brag about or specifically go there for. It is a good place to have appetizers and talk story. It helps if you go during happy hour, since all appetizers are $2 off.
(3)
JR W.
My favorite place to eat. the servers are ALWAYS FABULOUS and I have never been disappointed!
(5)
Jaz C.
I am a huge Chili's fan, but this Chili's in Kahala just doesn't cut it. I have been to this Chili's about five times and have had the same lacking service 3 out of 5 times I have went. One time in particular, we sat at a table with our menus and went unnoticed by a server for 40 minutes! The tables ALL around us were being helped and yet we went unnoticed. There were servers going back and forth all around us and not one even stopped to asked if we had been helped. I work in a restaurant and there is no excuse for a server to see a table that has been sat for 40 mins and notice they don't even have drinks, and not say anything. Finally, after waiting forever we chimed in and asked to be served. I honestly wanted to leave, but my boyfriend was hungry so we stayed and ate. Once we did get server, service was slow but okay. It seems like every time we go here there is always some snag in the service. I love Chili's and have had positive experiences with them all over the world, but this one is the exception! I know not all servers are bad and slow, but the times I went there, that is the service I got. :( And to top it all off it is extremely expensive! I never write negative reviews, but I had to on this one. Be warned!
(2)
Dave P.
Food is just ok. Hate when We walk in and have to stand around waiting to be seated. Better off goin next door to the counter, at least they will show you some attention when you walk in.
(1)
Mochi S.
food was good, but service a little slow. food was fine - nothing bad, nothing spectacular. cpk had a 1 hr wait, chili's only 10 min for lunch, which is how we ended up here today. ** note to chili's - if you have 'heavy set' waiters working on a hot day, make sure they are not sweaty.
(3)
Cynthia A.
Order of fried onion strings take out amounted to $3.13. Took it home because the hubby and I were making burger sliders. We saw an episode of Diners, Drive-Inns, and Dives on the Food Network featuring burgers, and we just had to try this one diner's technique for ourselves. We found an awesome cast iron griddle on sale at Macy's a couple of months ago for about $14, so we decided to go all out and do burger sliders diner style. Chili's onion strings are awesome! One order was enough for about 10 burgers. We also had bacon, avocado, cheese, and tomato slices to mix and match. We had such a good time and a great dinner! We're definitely ordering Chili's fried onion strings again.
(4)
Bill L.
We live not far from the Kahala Chilli's but we hardly ever go there (maybe once every 2-3 years). The food just hasn't been that impressive when we've gone, the lines are pretty long and it is on the edge of Kahala mall so parking is always an issue (although it is free). I'm afraid the other reviews are right - this Chili's really isn't unique at all, the views are of a shopping mall and busy street and the food is so-so.
(3)
harold p.
Beware....I used my Credit Card to pay for my Bill that included my intended tip. Next day, my review of my online bank account showed $4.00 more! I went to the Chilies at Waikiki and spoke with manager about this. He said that their policy is that they automatically add a 20% tip to the approval for credit card when presented regardless of the actual tip. He said that when they process the card, within 2 days it will adjust on my account...... This seemed very strange to me. I watched my account and nothing changed! I went back to the Chilies and this time, no manager, just Asst. Mng. there. He still maintained that there was no error, however he did say several of their customers had similiar concerns when they saw their on line statements but eventually they get balanced out!!!!!! As we are tourists, we don't have time or want to spoil our vacation time over $4.00..... Our thoughts...they just take 20% tips. Service and portions of food very mediocore, prices, especially for Waikiki, very high. Last time we will go there!
(1)
David C.
I don't know what to say. This place runs warm and cold. Never great, but sometimes pretty good The bar is a decent experience. The bartenders are all attentive and drinks usually come quickly and made well. Not sure why they insist on seating families with kids in the area--not a fan of uncontrolled rug rats, here. The rest of the restaurant...well, it's hit or miss depending on the quality of the server. Sometimes it's great, (like Star, who really is a star server!) and sometimes it's bad (like the Australian dude who only visited our table every fifteen minutes--we missed out on second drinks and dessert, and he missed out on our usual 20%+ tip). The kitchen....well, it's more of a crap shoot than the server. We had great take-out ribs on Tuesday, and, hoping for a repeat, we were disappointed with inedible chicken fried steak and dried out ribs four days later. Blech. We chucked it. I had to go out for Chinese take out. We always drop Chili's from our repertoire for awhile when this happens. We're only there out of convenience, (so close to our home, but this time around may be permanent). New management acknowledges the issues and cites these are the specific reasons they were brought in, but...we don't want to pay to be your guinea pigs. Thanks for the partial reimbursement and gift certificate, Ms. Manager. I'll try redeeming the gift certificate in a few months. Maybe you'll be closer to your performance goals by then.
(2)
Camy P.
so chilis Kahala is alright. I always want to give them a chance so i always go back there and try something new... however i can't seem to bump them up a star. the service" the waiters" is good. but the food is ... all--right. The only reason why i find myself going back to chilis is because my bf enjoys drinking outside and the pupus are fairly good.
(3)
Thomas M.
A Chili's just like any other Chili's. They always seem to have lines as well. I cannot remember what I ate but it was good. I remember having chips and some sort of warm chili sauce to dip them in. That was really good. No complains and I will probably go back.
(3)
Mako H.
wow, first off we was denied the first and second choice for dinner and ended up at (yup yup don't say it) Chili's, well haven't been here in a long time, had some customers that absolutely loved chilis so we ended up eating there quite a bit back in the day, thinking back to those days I wasn't expecting much (sorry I've just never been a fan) but alas the min-yons was starting to get loud, that started my tummy rumblin so in we went. Didn't want to order to much (I've learned after years and years if your gonna eat junk food eat just enough to get by) we ordered, kids mac/cheese and cheese dia, and wife & I shared reg order of nachos w/ jalapeno (isn't there a jalapeno scare now!?) and a make your own fajita with steak, peppers and portabello shrooms, WOW everything was either really good or we were all about to perish from lack of sustenance, we happily consumed all on our plates and hmmmm the server may have even lost a finger as he reached in to get some plates (never I repeat never get between me and my food), service was pretty good and the over all experience was "hey I wanna come back here again" and it was a lot cheaper than todays lunch which will be my next review!
(3)
Michi C.
Meh, Chili's is okay. Service at this location is usually very good, but that can vary with the server (overall though, friendly and quick service). For whatever reason, my husband and kids love eating here. Personally, I think it's expensive for the average type of food. The kids order off the kid's menu, either the cheese pizza (not very good but the kids don't know any better) or the chicken strips (those are pretty tasty). I order cheese broccoli soup, which is pretty good as long as it's not too thick. I've tried many other items from the menu, but usually end up feeling guilty because the food isn't worth the price I'm paying. A huge plus that I LOVE about Chili's is they usually bring out the order for the kids first. Anyone with kids can appreciate that. A child with a mouth full of food stops whining, and that makes everyone happy Overall, it's an okay place, would be even better if the prices weren't so high.
(3)
Rudolf H.
The waitress was a happy person, but the ahi plate I ordered was a mixed bag. Most importantly, the grilled ahi was dry and tough and even smelled fishy, indicating it wasn't caught very recently. Otherwise it shouldn't be too hard for any self-respecting cook to put a juicy ahi steak on a plate. This was the second time I went to Chili's and the first time wasn't any better.
(2)
Mad D.
Ate here this past weekend. Southwestern Eggrolls are good. We ordered the triple dipper. ($13?) Boneless buffalo wings are better when you scrape off the batter. I love buffalo wings, but their sauce is less than mediocre. It tasted like watered down tabasco sauce. Half rack of ribs were tender, and good. The 10 oz sirloin was ordered medium, but came out well done and dry as hell. We let the manager know, and she was nice enough to give us a generous discount without us asking. (the half rack was the combo special $20-25?) Raspberry presidente margarita ($10) - you get a small salt rim glass, but they give you the shaker to refill your drink. Refreshing, and good. Service was good.
(3)
Jacob N.
It's a chain Tex-Mex restaurant. There isn't anything too special about it, and as long as you know what you're getting yourself into there shouldn't be anything too disappointing here. I do, however, like their chips and salsa that gets dropped off at your table to start things off. They've also got a couple of the unhealthiest dishes according to some food surveys. The Texas Cheese Fries, and one of their big burgers, so watch out what you order here! I usually stick to one of the salads, or the lunch special bottomless soup and salad combo whenever I come here. The thing I like about Chili's in general are the happy hour specials that you can get in the bar area, oh, and the fact that they have a bar. I've definitely had better Mexican, and Tex-Mex at other non-chain restaurants, but it's convenient, and the service is usually pretty good, so it's A-OK in my book.
(3)
Kawe N.
There were empty tables & seats in both the bar area and regular seating. I'm talking about atleast 4-5 tables in bar side and about 8-10 tables on regular side with people waiting outside to get in. We sat on the bar side that is normally seat yourself. The manager comes up and tells us sorry you cant sit there. There's a waiting list...really? All these empty seats and you have people waiting outside what's going on here? He said you can sign up on the wait list. Why sign up for the wait list and wait with the other poor people waiting to get in. Apparently they didnt want to make money or our business tonight. We gladly left and went to CPK. We walked right in sat at the bar, got beer and food within 15min. They took care of us and we spent well over $100. Sorry Chili's that was the 3rd strike, we are not going there ever again.
(1)
Vera H.
The food takes way to long to come out!!! We ordered a beer and a appetizers of chips and salsa, that came out pretty fast, then we ordered our meal that took 30 minutes for steak fajitas and a taco dish yikes!!!! By the time we were our meal came we were full from all the chips ugh.
(2)
Teresa L.
I came here on a monday night around 630 PM. It wasn't crowded so we were seated immediately. For appetizer we had their special tripple decker where we selected 3 from a list. I had the spinach artichoke dip, southwestern eggrolls, and boneless buffalo wings. The spinach artichoke dip was delicious despite the few large chucks of artichoke. It came with chips that were very thin and complimented the dip very well. The dip was not so heavy because it was topped with cheese and tomatoes. The southwestern eggrolls were also very delicious. I'm not a big fan of beans but I loved the beans in the egg rolls. The only appetizer I would do without is the boneless buffalo wings. They were too salty and tasted like something I could buy premade at costco and heat in the oven myself. For dinner I had the rib eye which was 12 oz. I ordered it medium rare but half came medium rare and the other half came medium well. The sides that I chose were broccoli and cole slaw. Their cole slaw was okay but the broccoli was too soft and watery. I guess I'm used to slightly cooked broccoli that is sauteed rather than boiled. My parents shared the same dish as I, but instead they got the loaded mashed potatoes and french fries as their sides. The loaded mashed potatoes is similar to a baked potato but without the potato skin. Their french fries were also okay. Not great, but not bad. The worst thing about this experience was the service. I took a while for the server to give us some boxes for our food and our check. I would come back again for the food, but I would be prepared to experience long waits for a table or for service. ** Happy hour is from 4-6 and it's something like $2 off appetizers and $2 off 23 oz draft beer **Order online To Go at chilis.com
(2)
Jared W.
Chili's is ok.... and just ok. Their commercials use to be about their ribs but Ruby Tuesday's Ribs are way better. Also, every time I come I feel like I spent too much money for plain tasting food. I can spend $35 or more and I just drank water. Food is not healthy, nothing is amazing, it's a place to come when you are bored with all the other restaurants. On the positive side of things, the last time I went the waitress was nice and happy and she offered our table free chips and salsa. -Photo: yelp.com/user_local_phot… The salsa is actually pretty good. There was a tons of chips and it wasn't too salty but crispy and light. Might actually be one of the better things that they serve! For appetizers my friends and I ordered the triple dipper: buffalo wings chicken crisper potato skins. -Photo: yelp.com/user_local_phot… Good combination of things. Again, nothing here stands out, and after your done you just thinking, "yah that wasn't too bad".
(3)
J L.
Ehhhhhhhhhhhh. Idk if it's just this chilis because the chilis I've tried out in pearlridge and Mililani were better than this one. I came here on a Friday night with my bf and there was a 20 minute wait. Understandable as it was a busy Friday night. The hostess was REALLY friendly, i don't think i've ever seen such a happy hostess lol. I ordered their bottomless mango tea, VERY GOOD! I really like their tea! Probably the only good thing. I ordered the lean sirloin with broccoli and side mac & cheese. Wow. The portions were so tiny. For $16 it wasn't that much at all. My mac & cheese was also COLD! :( I told the server and she got me another one pretty quickly. After eating everything I wasn't full at all. At $25 I should definitely be full. The service however was good. My waiter was helpful and she was nice. She looked flustered though probably because her section was slammed. EHHH. I don't think I'm gonna come back to this particular chilis location....maybe the other ones but not this one.
(2)
Mr. P.
Went for take out dinner.I got the Memphis dry rub full rack of ribs,can't beat it. The take out container are bigger than previous and fit the meals better,compared to the plate lunch size.Service was great,food was ready prior to time estimated so pick up was fast and friendly.
(5)
Angela M.
Dear Chilis, Your teeny tiny tables make it possible to not only brush against the thigh of the unsuspecting but fortunate person seated across from me, but also reach everyone's entrees with my fork. Like. Your waitress was friendly, smart, and had cool hair. Like. You have black bean burgers for those of us who do not eat meat. Like. Your guacamole has large chunks of avocado. By large chunks I mean a complete quarter avocado quietly lying in wait for the next chip victim. Wafer thin chips + 3 inch avocado chunks = FUTILITY and DESPAIR. I suggest you purchase thicker chips and also smash your guacamole with a fork. Dislike. (Dislike the despair part, not my super awesome suggestion.) The wait for our entrees took many, many valuable minutes from my life. Time is money, so taking into consideration my extremely high hourly value that I place upon myself, forty minutes of wasted time is equivalent to at least 75 cents, possibly a whole dollar. You owe me a dollar. Dislike. My BBQ black bean burger was okay. The fries were edible. The molten chocolate cake was freakishly amazing. Chocolatey and gooey and roll-your-eyes-back-better-than-sex deliciousness. The best commercially produced cake that a person could ever have the pleasure of gluttonizing. LIKE. SIncerely, Angela
(3)
Michael C.
This location was on my boycott list for most of 2010 because of the horrible horrible service we received from a server twice in the same month. Yes, you read that correctly: we had the "luck" to have had terrible service from the same person more than once in the same month. Now with that said, you must be wondering what possessed me to return. And with that I have a simple answer: I let my friend pick the place and he picked Chili's. When he finally decided where he wanted to go, he asked me to phone ahead and put our name on the wait list. As luck would have it, the wait time for 2 people at the time in the evening (7pm) on a Friday night no less, was 10-15 minutes. Thankfully my friend had the thought to call ahead because there were at least 10 people waiting outside the restaurant when we arrived. I'm pleased to say we were seated right away and in a booth! Thank you Chili's hostess! I must also mention that the hostess was on the "look out" for me and was very pleasant, polite, and friendly. SERVICE: The server was just simply amazing! She had such a friendly attitude, was really personable, and just overall provided exceptional service for our entire visit that evening. My friend and I ordered some of our usual favorites for dinner: Bottomless chips and salsa to start, Country friend steak for him, and the Big-mouth bites cooked medium for me. After taking our orders, our server promptly returned with our drinks, which were periodically filled throughout dinner, no empty glasses on this visit. As far as the food, the chips and salsa and both our dinner entrees were just perfect, no complaints about the food at all. The server really impressed me very much as she always made sure to check up on us to see how we were doing. She also offered take-home containers and dropped off the check in a timely manner. Needless to say we left her a generous tip. NOTE: The menus at this location are now located at tables so make sure not to hand them back to the server when they take your order (like we did!) YIKES!: I would have given this review 5 stars were it not for the not-so-well kept bathroom. The bathroom could have been more tidy, and there was hardly any soap and no paper towels in the dispenser when I went to use the bathroom that night. =( Bottom Line: I guess it pays to give businesses a second chance, you may be surprised and impressed.
(4)
Christine L.
Okay this review is for the food. Because when we visited here last night our server James was excellent. Totally not his fault that the kitchen at this location SUCKS. Anyone who knows me knows I'm a foodie, so Chilis is really just an option if nothing else is open. But Boyfriend loves their chicken crispers so we went to the Kahala location last night. First we were seated in the bar next to this very loud table of 5 extremely drunk people. They were super obnoxious so we asked to be moved. This is strike one for me because I feel especially at a family chain, they should know when to cut people off. Our server later told us that they had been there for two hours and had 14 shots each! Um overkill much? Anyways our server was this adorable young guy named James, and if it weren't for him we would honestly have walked out and not even paid. Now foodwise I should have known better than to order steak at Chilis but they had this deal for $12 and it came with a salad, 6oz steak, garlic bread, and sweet potato fries. Sold. Boyfriend got a salad and his chicken crispers. I specifically asked for no onions on my salad . Onions were present. Sigh. Also my salad were topped with cucumbers that had mold on them. Um...ew. My medium steak came out and it was almost blue rare. I could tell without even cutting it that it was raw inside. I asked for it to be medium and my server took it away with many apologies. Nice kid. It comes back...same piece of steak (I could tell from where I cut it) only now it is officially dead. I don't think I have ever had steak that was soooo well done. I choked on swallowing a piece. Now to be fair the manager did take it off the menu but I was pretty disgusted with the food at that point. And poor James looked like he knew he wasn't going to get tipped. But still acted like a champ! So friendly still and joked around with us. We ended up giving him a 30% tip cause we felt so bad, although his service really was excellent. Overall worst food I have had in a long time. But go see James V! Great server!
(2)
Krysten I.
I'm not a huge fan of Chilis....The food is just okay and the prices are a little high for the quality/amount of food you get. When I am craving chicken wings (the honey chipotle chicken strips are pretty darn good), I'll come here, but other than that, it is just A-OK. I like that they let you choose sides with any entree, however, the list of sides to choose from doesnt appeal to me at all. They have nice outdoor seating (right next to a parking lot. lol), but parking can be a pain..... Several yelpers have complained about the service. I haven't had any BAD experiences, but there are always a plethora of hostesses at the door, just kinda standing around. I thought that was weird.....
(3)
Jerrene T.
I vowed to never go to Chili's ever again! Oh man but then I went back on my word and karma nipped me in the butt... it was awful. Chili's had a coupon for $20 for two draft beers, unlimited fries, and two burgers. We checked the coupon and it did NOT say anything about "not valid in Hawaii." We went in on a Friday night and specifically asked if it was possible to use. The host said sure no problem because nothing about Hawaii. So we waited our time (30 minute wait) and when we got to our table, they tried to sit us down at a booth... but we have a baby so we needed a high chair. They told us oh well, there's no room for a high chair but it's obvious we needed one so why sit us at another table? Hello we stated this from the beginning. FAIL! Okay we got seated at the table and then asked the server to check on our coupon but he was like oh it's fine doesn't say not valid in Hawaii. So after we order our beers, then the manager decides to tell us not valid in Hawaii. Mind you it doesn't say such a thing. ISNGIO:SNGOINS:GOINIO:n That was my rargle fargle by the way. Anyway, she comps us an appetizer and a dessert. The sampler appetizer was decent. However my entree was a different story. I got some kind of wrap. But HALF of the wrap fell out when they brought it to my table. I told the waiter and he was like oh sorry. SERIOUSLY? UGH. Why did I come here? I didn't eat because it was horrible... I gave my husband a bite and he spat it out. Dessert was okay but it doesn't change the fact that I am NEVER coming here AGAIN. I promise! It was SO bad... I can't believe they didn't take the coupon and the food was terrible. The manager was really rude on top of which even if she comped our appetizer and dessert. I would have just given the customer the coupon discount... because it doesn't say not valid in Hawaii. Okay I learned my lesson... fool me once, shame on you... fool me twice, shame on me. See ya Chili's!
(1)
James L.
I frequent this place roughly once or twice a month, probably cause it's a chain restaurant and I know what I'm getting. Good: The food isn't too bad, of course I usually get the same thing so I'm a little limited on other items input.. The desserts are usually good. Bad: Parking is at Kahala Mall, but during busy times, it can be a pain to find a spot. Reason for this review: I sat at the bar today for lunch, the games were on tv so that was good (and expected). The service was average, nothing spectacular, but not horrible. The bad thing is where I sat (on the window side, aka town side of the bar). From here, you can notice how filthy nasty (see picture) the bar area is, enough to not want any beverages. This place definitely needs a good scrubbing. I will eat there again, but now I know where NOT to sit..
(2)
CJn M.
Worst service ever! I will never go back there again! First of all, from the time we placed our order it took 45 minutes to get a portion of one of our order. Mind you, by this time my kids are starving. And what kind of restaurant serves the chips of a platter by itself without the dip then serve it 10 minutes later? Then I decide to buy a gift card. Worst mistake ever, because I had to wait another 15 minutes for the manager to bring them. And the reason it took so long is because she was in the kitchen laughing and joking with her kitchen staff while I stood there watching all of this happen. Finally 30 minutes after we finished eating, I had to walk to the waiter and ask for my check. I would NEVER go back there again!
(1)
Margaret L.
We recently went here on Monday afternoon, the place wasn't crowded. Our waiter was very patient with us, (we were a party of 8) and for most of us this was our first time in a Chili's restaurant. There were so many choices to choose from, it took us awhile to decide what we wanted to order. In the meantime our waiter takes our orders for drinks, he brings four of us ours, then we ask where the rest of the drinks are, and he says the bartender is making them, um......the missing drink was a coke, how hard is it to make that? My niece ordered a budlite-rita (a margarita with a little bud light bottle stuck in the drink)...as the waitress is bringing it to the table she spills the drink not on one but two of us...by then half the drink is gone, and she plops it on the table and walks away....I told my niece to be sure to tell the waitress that she will only pay for half the drink since that's all that was left in the cup! Anyway, back to the food, I had the chicken quesadilla which was really delicious, my son had the bacon burger sliders, ( which he didn't care for at all) my brother had the ribs, which he said was ok, but for the price should've been a lot better. My sisters had the salad one said it was really delicious, the other said it was ok! The chips and salsa were really good.We also ordered the spinach artichoke dip, which seemed a bit pricey and we didn't get any chips or bread to eat with it, so I am not quite sure why they call it a dip if there is nothing to dip with...Overall the service was ok..food was ok.
(3)
Sean R.
I was impressed. I had 3 hungry hard working men that were thirsty and needed some help badly. They were very helpful. I gave them a really hard time cuz the first Queso i got was a little runny. The manager Nannette apologized to us and replaced it with a much better version. Chad our server, handled our concerns with class. Great job overall. I will definitely return. The strawberry margaritas were great. And the special sauce we invented an Awesome Sauce that was the spiciest thing they'd ever had here. buffallo sauce, Roasted jalapenos, and salsa, with lime. mmmmmmm
(5)
Shinobu S.
I LOVE IT HERE!!! THE STAFF, KEELAN, & JAMES... so surperb with their customer service and they made great food suggestions. The food and new menu items are great!!! I will recommend KAHALA Chili's to my friends and family.
(5)
Courtney H.
This was a most interesting evening. Here we are - sitting in the outside dinning area at 8:30 pm. It's dark as a witch's heart. People are using lighters and cell phones to read the menus and see what they're eating. From the time we sat down at the table until the food arrived was 55 minutes. Way too long. We don't blame the wait help, the stuff was just real slow coming out of the kitchen. One would think the manager would at least stop by and apologize for the dungeon atmosphere and slow dinner. Nope. We usually go to the Chiles in Waikele. Give them an 8. The one at Kahala Mall gets a 2. It's really gone downhill the last couple of years.
(2)
Amanda U.
Steak Fajitas!!! OMG, there's something addicting and delicious about these steak fajitas! Upon our arrival in the pouring rain we were nicely greeted by the hostess that got us quickly seated at out table. That my friend's was the only quick service at this visit. We waited about 10 minutes for our server to visit us and get our drinks ordered, we then waited about another 10 minutes for our drinks to show up... And then another 10 minutes to order... and then a good 20 minutes to get the food. At least my fajita fillings were still sizzling on the pan. The food was delicious, not too sure if it was because by this time we were already starving and anything and everything, even our neighbor's artichoke dip was making our mouths water. We then waited another 20 minutes for our check.. If the service was better this would have been an easy 5 stars but nope the only thing amazing was the ribs and steak fajitas... Yes I will be back for the fajitas with a hopeful mind to which our service will be on the opposite side of the spectrum. :)
(3)
Greg B.
Chili's Grill and Bar is a middle of a road eatery. The one thing that it has for it comes in the service. The food and drinks are always prompt. If one orders the iced tea drinks, there is always a person on hand to refill it, as so long as he/she notices it. The menu has constantly changed from mostly burgers to fried things to (now) health based meals. These health based meals are Mexican/pizza or variants on having a vegetable based dish on the side. The deserts are fair. Chili's does have a habit of eliminating the dishes that are popular in lieu of cocktails. It does have an extended alcoholic list. It is almost never fully crowded and one does get a seat on the restaurant side quickly. I would recommend this place because of that and the swiftness of service. The place also serves well as a backup due to a busy timeframe at another eatery. Parking is rather challenging because it's in Kahala Mall and you'll be lucky to get on right near the place.
(3)
Sherrie D.
Ok, we sat outside on the patio (Kahala) in the evening; the night was perfect. It was cool with a slight breeze. The waiter was nice. The issue is with the food. It was not that great. I guess when you go to a chain it's hit or miss. It was miss. I ordered the appetizer trio and one of the choices picked was a chicken tender covered in a sauce. We couldn't figure out the taste cuz the chicken was so over fried, you couldn't bite into it. I did tell the waiter, who said it is over cooked. Don't they have quality control, Chef Ramsey would have sent it back... Having said that if they don't have quality control at the cooking station then the waiter should not have brought it out; look at what you serve, that would be the ideal.
(2)
Nicholas C.
This place had AWFUL service!! We spent about 2 hours at the restaurant, one of which was waiting for food. The restaurant was maybe 3/4 filled, and for some reason the staff seemed to disappear. Ive honestly never gone to a restaurant where there are no waiters, servers, etc on the floor for 5 - 10 minutes at a time. Our waitress, a blonde woman... michelle I think, would give us half arsed apologies about the wait, yet never seemed to give a damn about us otherwise. I timed her leaving the floor on one occassion, 12 min to get a fruit punch and one plate of ribs. Are you kidding me!! We constantly ran low on water and I actually had to get up and walk to the host to ask for our check and takeout containers as our waitress disappeared once again. The food itself was pretty good. My burger was pretty good, and the rest of my family didnt have any real complaints for food quality aside from the ridiculous wait. I dont think I'll ever come back and encourage people to stay away from this nightmarish service. Sorry chilis' but you ruined your chance for my family and I. Avoid like the plague unless you enjoy long wait times and junk service. PS. As we left, the waitress immediately swooped onto the table and snagged the tip. The fastest response we got all night. Such a shame.
(1)
Cindy K.
Can this chain restaurant SUCK any harder? If a "NO STAR" review was possible, this would be it. This has got to be the restaurant with the WORST SERVICE EVER!!! I seriously suggest that they review their customer service policy. The waitress brought us water and took our order promptly, but after that it was all downhill. We waited for about 40 minutes for our food and when it did arrive, it was cold. The plate was hot from sitting on the warmer, but the hamburger buns were cold and as hard as rocks. French fries tasted like calamari from the oil being overused and old. Oh hell, I don't even think calamari is on their menu. What really amazed me was that another waitress from another section had to ask us if we were waiting for our food. Yes, our waitress walked past our table 3 or 4 times completely ignoring us. The MANAGER even walked past our table 3 times WITHOUT even noticing us waiting. We did bring it to the manager's attention, and although she was very apologetic and did give us some $5 coupons, I will never go there again...Anyone want some $5 coupons so you can go eat cold crappy food and have terrible service?
(1)
Megan M.
We came in on a Wednesday at like 5pm/pau hana time and it was surprisingly not super crowded. The service was quick and they got our drinks and food out really fast. The servers here are awesome and the pau hana specials (1/2 off appetizers and beer/margaritas) are legit.
(5)
Sarah S.
A nacho platter should not come with just enough chips to cover the plate. Nor should it have exactly one pepper per chip. Or a sprinkle of olives. A nacho platter should not know what limp lettuce is. Fortunately I was rather buzzed from my Mango Presidente Margarita... In my nacho lovin world, I order nachos because I am need of a cheap pupu, not to be reminded that I am actually ordering a cheap pupu. I want disorder and globs of sour cream and cheese. Not uniformity and precise measurements. Maybe it was a bad day in the kitchen...I just wish it wasn't on my nacho craving day.
I'm totally surprised this place has such low ratings. Perhaps they have changed for the better? Came here for dinner on a weekend night and was instantly seated. Waitress was nice and friendly, got us our drinks and orders. I ordered their new Mango Chile Chicken which is a grilled chicken breast topped with a mango/tomato/avocado salsa that was a bit tangy, zesty, and slightly spicy. It came with steamed broccoli and rice. This dish was amazing and I wanted seconds! The only bad thing was the portion size. The chicken breast was a tad small compared to the rest of the plate. My friend ordered the Margarita Chicken which was very flavorful and came with marinated chicken breast on top of rice and beans. Honestly, his dish of food (and the chicken itself) was bigger than mine and his dish was a little over a $1 LESS than mine! For dessert, we just had to get the molten chocolate cake after seeing another table getting it. This is simply the most amazing dessert you'll ever have. It's basically chocolate cake (without the frosting) topped with a scoop of vanilla ice cream topped up with drizzles of hot chocolate syrup that dries and becames a chocolate crust around the ice cream. My grammar is all messed up just thinking abouts it! I honestly wanted to give 5 stars to this place for the food and service that we got but I'm going to dock one star for the portion size. I did NOT have enough of that mango chicken...
(4)
Shanna N.
Went at 330 pm...needless to say it wasn't busy! Food took 45 minutes to come out. I order the chili and rice and I get a bowl of chili and rice pilaf looking crap. I finally get it a real bowl of chili and it has old dry hard rice. I don't know about you but i cannot stand eating old hard rice that gets stuck in your teeth. Server was never around to notice anything. Didn't refill water, didn't replace the endless chips and dip that was finished while waiting for our food. He didn't notice that I didn't eat much of my food. Leaving very disappointed!
(1)
Gov. B.
who ever the cooks here are kooks!!! what they doing back there? all i hear is horse playing, and obnoxious profanity... Bad trip, burp burp...
(1)
Lawrence Y.
Lunch today was fantastic. Our server, James, was excellent. He exhibited the CAN DO attitude that made our lunch experience a good one. This is the second time we had James as our server and in both occasions the service was 5-Stars. Every restaurant should have a James type employee. It makes eating out a joy. Thank you, James, for another great lunch experience. Larry Yamamoto
(5)
Chris K.
went for veterans day where veterans are served a free entree from a selected list of entrees. this was not a big list. ordered an ice tea drink which did not arrive until we got the check. the server checked on us occasionally but it was a busy night, so it's reasonable. a little pricy for the quality of food and portion size. it was okay. it wasn't horrible, but it wasn't a great experience either
(3)
Laura M.
I am never impressed with servers that do not write the orders down.. I always have the gut feeling that they will forget something or make a mistake on my order.. Of course.. A side a did not want was on my plate and touching my steak and rice pilaf.. Grrrr.. At least my food tasted well .. What was away from the steamed broccoli.. Yuck.. Server was attentive at least and gave me a large portion of the replacement side I wanted..
(3)
George G.
Good, but the food was better on my previous visits. The service was great, waitress was very friendly and very on point.
(4)
Tonya B.
Went with a group of 15 waited 40 min. When we finally got called and brought to our table it was only set for 12 they started to add chairs to the ends of table which would make it cramped asked to speak with manager. Found and alternate space to accommodate our group. Manager apologetic made up with comp chips and comp desserts. Waitress service excellent made up for hostess stupidity on setting 15 guest on a table of 12
(5)
Taylor-Darrin L.
We went in just for desert and I was craving there chocolate cake! Which is sooo good if it comes out hot. Weve gone a few times for it and once I could tell it sat on the line forever because it came out room temperate which was really disappointing. We sat down and five minutes after we ordered our waiter dropped our check! I was so shocked, we didn't even get our food yet and she just dropped the check and walked away and we never saw her again, our waters were empty and I think she left the restaurant for the night. She should of transferred the table instead of trying to close us out like that.
(1)
Jeremy H.
We had a lovely experience. Food was good, but what made it a dining experience instead of just eating was their server Jessica. Attentive, friendly, and knowledge, her service expertise completed our evening.
(4)
Heather O.
Chili's is an awesome quick and easy eatery and safe! They have almost any type of American food you can think of! I had the quesadilla salad explosion which was amazing if you are a salad eater. There was chicken, cheese, tomatoes, corn, and four pieces of cheese quesadilla. I tried their new Arnold Palmer drink with strawberry which is unlimited and refreshing. At the Kahala location there is a touch screen pad where you can look at a short menu, play games ( if you pay), and even pay your bill! I love coming to Chili's because it never fails me!
(5)
Debbie R.
Kind of irritating when I use my "Yelp check in" offer for free queso and chips and they charge me for it . . . even more irritating when I use the Ziosk to pay and don't catch it until my emailed receipt comes a day later. I know I should look closer at my bill before paying, so that's on me. As seems to be par for the course for all Chilis these days, service is lackluster and slow. Kind of a bummer because I like Chilis. So, I rarely go there anymore. But the food is decent and portions always consistent. The Ziosk helps expedite the usual wait for the check to come, so that helps. Just need to step up the drink refills and you can earn an extra star, Chilis!
(2)
Spencer B.
I always enjoy the food. it is hard for me to enter when I see an employees smoking less then the state law 20 feet from the entrance. if management doesn't care about following state laws what else aren't they following.
(3)
Kian A.
Hands down again this location beats the west side locations! In service, quality, cleanliness, and basically just a better overall dining experience! I wish and hope that the PC, Waikele, and the other central and West side locations will take into consideration the same standards of higher customer service as The Kahala location.
(5)
Mika H.
We are always on the lookout for dinner places open late. Tuesday night is rehearsal 'til 9pm, so anything that is open after 9 in the Kaimuki/Honolulu area is frequented by us. Chili's is open 'til 10, but they always welcome us at 9:30. This last visit we had an awesome server who was very friendly and helpful with all our dining needs! She even magically got us our last round of drinks when the other server said, "Bar's closed." Liar! The 4 stars are for our server. The food is never bad. I love the tableside guacamole and chips & salsa. We have had experiences where they didn't have certain items, but that's because we were there at the end of the night. My favorite dish is the quesadilla explosion salad and the grilled salmon.
(4)
Loryn G.
Check in on foursquare and you get free chips and salsa, which is my favorite food item at Chili's (and a $5 value!). For some reason I feel like all Chili's restaurants are different...this one in Kahala is not impressive -- every time I go the service sucks. Slow servers, rude servers, no server serving you, etc. The Chili's where my parents live is awesome, though, so go figure. If you haven't had them before, get the chicken and steak fajita plate. Love the way it comes out sizzling, and the topping / salsa /guacamole are yummy. I also really enjoy the buffalo chicken salad. Huge portion and super tasty!
(2)
jessica t.
One evening a bunch of us went to Chilis kahala for drinks, food, and just to have a good time!!! We started with about 7 people and knew there would be at least 4-5 more people coming. Oh did I mention, we sat at the low tables near the bar. ANYWAY, our girl server did NOT take our food order when we told her we were ready. Instead she just wrote down our two drink orders and flipped her hair away. We informed her that a few others will be coming and if we can have chairs. Our server came back and asked if it's a SURE thing. She said we can sit here and grab more chairs or sit on the other side to better accommodate us. ....... AnYwAY, she was just rude and sassy and unfriendly. She kept brining a chilled crown when we asked for it straight. She looked like she just wanted to go home. Three stars for the rudeness. The food is always good though. What a rotten apple.
(3)
I Crush Your Head C.
Nothing fresh or local about this place. I only came here a couple times cause this chick I know lives close by and like to drink here. Drinks are mediocre, food is terrible. I can see going here if you hate your mouth, or if your mouth was injured in the war, or if you have a personal vendetta against flavor. Other than that, you best stay away. I Crush Your Head!
(1)
Franklin A.
You pretty much get what you expect from Chili's. Although we tend not to go there for food...we go for the drinks. Presidente margarita all the way!
(3)
Nalani G.
I'm changing my review because they failed terribly at providing good customer service today. Today would have been my 4th time eating there in the past two weeks. I wasn't in the mood to eat a lot and I had planned on using my Yelp check in offer, having something to drink and a salad. The server informed me that I can only use the Yelp offer if I purchase an entree, which it does NOT say on the offer. She even checked with the manager and said that they can NOT provide the offer unless I purchase an entree because the register will not let them do that. REALLY?? To the server... You made me feel really bad about asking for the offer. You made me feel very uncomfortable, so I left. I just wanted a salad and a drink and I can get that at several locations in Kahala Mall. I walked over to CPK and they happily provided great customer service and exceptional food. Good bye Chili's! One more thing.. I didn't appreciate you taking my phone out of my hands and walking away with it to show your manager the yelp offer on my phone. Next time ask for permission before you walk away with someone's brand new iPhone.
(1)
Hope Y.
We arrived right before the evening rush, and honestly it was just too darned hot so we decided to grab a bite in the AC at Chili's. Always remember to check in at Chili's, so you can get your free chips and queso. Margaritas are always fun, and they are served in the shaker, so you get more than one drink. I went with a healthy choice, which had sirloin, salad, and cherry tomatoes. I think it's a seasonal dish, but it was really yummy. Hubs had the tacos, and everything was served hot, no long wait, and the water was always topped off. Overall I'm a fan of Chili's, it's always a great go-to restaurant.
(4)
John C.
I have to give Faye a thumbs up she is top notch with a wonderful attitude and her customer service is outstanding A+ I want to update this this review again Faye and Kelly are what's makes me and my friends come here more often they go overboard to make sure the customers are always happy.
(5)
Kelsi C.
Located in the shopping complex of Kahala Mall, we decided to stop here tonight for dinner, since we were in the area. As expected, the ambience is very American Bar Casual. It's also very loud, and we had to shout in order to communicate with the hostess. We had to wait for a bit, as this was during the dinner rush, and it was quite busy. We started off with the guacamole, which they prepare near your table. The guacamole was well, guacamole. Nothing special, but definitely not bad. It's a great appetizer to munch on, while chit-chatting with the rest of the folks in your party. For my main entree, I ordered the chicken enchiladas. The chicken enchiladas confused me, especially since the plate itself was HOT. You could've melted plastic on it! The waitress even handed it to me using a pot holder. However, when I cut into it, the enchiladas were cold. Not ice-cold, but they were definitely not hot or warm. I notified the waitress of this, in which she apologized and offered to take it back for me. When the food came back, this time the rest of the enchiladas were hot, and so was the rice. I guess their microwave decided to work again. All in all, don't waste your time here, unless there's nothing else in the area to eat. The food tastes as if it's from frozen, and it appears that all they do is heat a plate and throw the frozen food on there. I mean, the plate's hot enough to defrost the food anyway.
(2)
Jen C.
I haven't been to chilis in a while and was delighted to know from a friend that you can get free queso with a yelp check in. Score! This compliments the chips and salsa very well! My friend ordered the table side guacamole and I must say that was the best guacamole ever! I must say service could have been quicker but as a large group walking in a half hour before closing, they did an awesome job in accommodating us. The watermelon cooler was nice, strong enough but not too strong for a "light weight" like myself (not real weight, lol!). The chicken enchillda with sour cream was also really yummy as was the taco. The tostada wasn't anything special and probably wouldn't chose that one again for the pick 2 or 3 mexican dish. It's a good place for a large group and they even allowed us to get separate checks for all 15 of us. Thank you Chilis Kahala!
(4)
Shanisse I.
I only come to Chili's when I feel like drinking their Mango Patron Margarita.. Yumz! Thank you bffc for introducing me to that drink. It's so cute that they serve it in a Patron bottle.. too bad you can't take it home though.. I've only come for their drinks and their molten lava cake.. if you had a long day at work or just want to unwind and not care about calories for that moment.. that is my place to go!
(4)
Fran C.
Are you a fan of rich NASTY food? Why, YES...........I AM! Lol! Sometimes when I'm craving some Nasty Tex-Mex ribs.........I like to go to Chili's at the Kahala Mall Shopping Center. Yeah, the ribs are not the best that I've ever had, but at least they are consistent, and I know what I'm gonna get. They have two styles of ribs - the dry rib, & the bbq ribs. I've tried them both, but prefer the gooier sticky bbq ribs! :D New on the menu, I hear they now offer a Dr. Pepper BBQ ribs, as well as a Craft Beer ribs too (will have to try that one day). With my ribs they offer several types of sides, but I'm a creature of habit, and I tend to get the same thing over, and over again............if it works, don't fix it right? Lol! I usually get the cinnamon apples, & steam broccoli for my sides.........so basically I'm getting a high calorie, high sugar meal........only to off set it with some healthy steamed broccoli. Well, two out of three ain't bad! What can I say about the ribs.........tasty bbq flavor, meat on the ribs are not the meatiest, but it will do when I'm craving some ribs. The cinnamon apples are great! It's like eating a apple pie without a pie crust.........so basically your eating the apple pie guts! Lol! And of course the steamed broccoli, it's healthy........but nothing to write home about. If you saw the Chili's web site on the calorie contents of their foods.............rest a sure, this is comfort food! Not the healthiest of food! The full rack of bbq ribs packs a 1240 calorie punch, and this doesn't include the addition 270 calories, and 24 grams of sugar for the cinnamon apples. For the steamed broccoli..........you know it's healthy as it's just 40 calories. For you folks that like to dine here, (and not feel guilty about it)..........they do offer some healthier fares too...........l saw some lower calorie entrees of fish, or chicken dishes, but you will have to read the menu & choose carefully (unlike me).
(4)
Charisse T.
This place has really gone downhill. Which is sad because it wasn't the greatest to begin with either.. We used to come here fairly often because we love the molten chocolate lava dessert. But every time I have come here within the past year service has not been up to par. A few times that I came here I was ignored and we had to wave our server down to order, refill our waters, and get change after we paid. I've come a number of times and received similar service. The last time we came we had two orders of the same flatbread. We noticed they looked completely different. That's because half the ingredients were missing on our flatbread and ours was burnt. Also, our flatbread had a lot less sauce than our other order. Our chicken and avo were nonexistent. So we told the server who took it back to the kitchen. They took it back, put it on a smaller place, threw the chicken and avo on it and I guess put it back in the oven for a bit because it came back way too hot and even more burnt than earlier... They offered a free dessert to comp it. However they apparently left our molten chocolate lava cake sitting for a while because the ice cream was melting and the chocolate cap that's usually on the ice cream didn't exist. Unfortunately no picture because we were just trying to eat it before it melted. Still delicious though! Service has been consistently poor. I know what you're thinking, why do you keep coming back then. Well 1. I'm a chocolate lover and can't resist the molten chocolate lava cake and 2. I'm lazy and chilis is pretty convenient. However, if I can avoid coming here I definitely will. So unfortunate...
(2)
Jeff I.
My friends and I came here in hopes of fulfilling our Craving for nachos. We immediately seated ourselves at the bar and was welcomed by the bartender. After putting our drink orders in, the bartender seemed to have forgotten about us for about 20 minutes which was totally understandable because he was the only worker behind the bar. Finally he came by to take our food orders. We ordered the beef nachos and a few other appetizers....the food came out fairly quick. Everything was great EXCEPT the nachos! They were alright, but not what I was expecting. I was really looking forward to an overwhelming mountain of chips, meat, salsa, etc., but instead I got individual nacho chips neatly laid out and topped with cheese and single pieces of jalapeños. Again, it was still alright...just not what I was expecting. Other than that, the service was great....I just really wanted to get my hands messy with some "traditional" nachos!
(4)
Cameron B.
Came here for dinner last week and the service/food has changed since our last trip. They have new machines - which I thought were just for video games - but turns out you can order and pay your tab. The server who was watching our table was fast and helpful despite having so many other tables to watch over. We ordered tacos and the appetizer trio - both were really good. We also ordered a side of fries that were really salty and very small portion wise. Nothing really bad but they also gave me a shrimp taco when I ordered chicken and I believe the pork. The food was good so no real complaints here. Glad things have changed and we'll be back again.
(5)
Traci T.
My mom, grandma, and I often come to this location on Saturdays for lunch. It's near where my grandma lives and we often have a discount that I'm urging to use. The service varies...sometimes quick and sometimes obnoxiously slow. B. Kaulana is THE server to have whenever you visit here. She is absolutely amazing! We don't come here every week, nor do we have her every visit...yet somehow she manages to memorize our exact order everytime we come! She is always on top of it and very hospitable whenever we visit. There is no other server there like her. Discounts: 1. Are you signed up to receive Chili's emails? If you're not, you're missing out! The first email they send you will give you a coupon for a free chips and salsa/guacamole/queso. Emails that are sent to you after that are often for free appetizers, desserts, or kid's meals. The junk part is that most of the time the discounts are only good from Monday - Thursday. Every once in a while you'll get a weekend discount. This past weekend, I actually got a text from Chili's and received a free appetizer coupon through the text. Didn't get it through email. 2. Do you have an iDcard? I like to use this discount card whenever I'm craving Chili's, but they didn't send out a coupon in an email. The iDcard gives you $5 off a purchase of $25. Don't know what the iDcard is? What planet are you from?!?!? Check out theidcard.com for more details. You're missing out on some great deals! Whenever we come here, I always order the regular guacamole and chips. Yum, yum, yum! It also comes with salsa. My mom and I also order the California Turkey Club. We split it and they are always nice to put our order on two separate plates so we don't have to split it ourselves. We usually get a side order of sweet potato fries, which are usually delicious...but on this visit, we were told that they discontinued the sweet potato fries. WHAT?!?!?!??! That's the reason for a drop in stars. Boo to you Chili's! Our server even said that it's a popular item, but they still discontinued it. Bring it back! I don't even mind paying the extra $0.50 for it! If you pay with a credit card, the servers are instructed to tell you to pay with the Ziosk machines that are left on your table. These machines are a fancy distraction for those who patron the establishment. You can pay to play games or use other various apps on the machine. It's like a tablet. I think these things are a waste of table space, but I can see the convenience. Just swipe and your receipt is printed out. There's also a tool that allows you to calculate the tip for you. The junk thing about these receipts though is that they don't register on my Shoparoo app that gives me points for places that I spend money. For some reason, whenever I take a picture of my receipts from these Ziosk machines, Shoparoo says it's an invalid receipt. I never had this issue with the regular checks I used to get.
(3)
Aaron Koichi C.
Child's is a restaurant that the people of Hawaii wanted to come to the islands. Ever since, I have gone dozens of times. The ambiance is very bright and loud. Some seats are fitted with hanging overhead lamps that are just too bright to enjoy the food. The food is so consistent with great taste, but the service is not. Lately visiting the Kahala Restaurant, the kitchen seems to be backed up allowing the food to come out slow. The waiters seem frustrated and over worked. We dined on a Sunday night around 8pm and it was horrible. I hope this is not a trend, and hope that the service is going to improve some day. As for the food
(3)
Frankie R.
This my first time to visit this location. I have to admit that it was a fabulousness place to go and just have a great time with friends and family. I have been to the other location back in 09, but I have seen the recent technology that they used. One example would be the ziosks. Instead of having the waitress put the bill in front of you, you can actually use it to pay your bill and get refills on certain things like drinks and food too, which I have never seen before. Also the good news is that they now participate in the iD card (Isle Discount). I need to find out how it works so that way I do know what I can use it for and make sure that I get to save $$$ as well as try their food too. I was glad that my friend ordered the chocolate moten cake, which was very decadent and very chocolaty and deliciousness. ..I thank my friend for sharing this dessert with us so that I get to see how it tastes and let me tell you, it was very good and tasty as well. Thanks for the hostess for making sure that we were well taken care of and enjoyed this night for me and my buddies too.
(5)
Nadine S.
Great service and attention from waitress. Drinks never allowed to get more than half empty before they were refilled. Free chips and salsa from Yelp check in were super fresh and came out piping hot and crispy. Really good and free refills throughout your meal. Egg rolls were delicious as usual and fresh. Everyone's meal was delicious with great plating and service. Although a chain we all know they are always run differently but this one gets high marks. Bathrooms super clean as well which always tells a lot about a restaurant.
(5)
Ray L.
Been here twice in the last two weeks and so far the service and food is good. Ask for Amber to serve you. She had this fantastic attitude that made our meal so enjoyable.
(4)
Scott K.
I'm MAD! M-A-D, MAD! WITH MANY CAPITOL LETTERS "MAD"! First Wahoo's closed, then Salt and if you think I'm going to Top of the Hill you have another thing coming... so where do I get a beer after work in Kaimuki!?!? YOU HAVE TO BE KIDDING ME? CHILIS??? Deep fried, cheese on everything, chemically preserved food Chilis? THIS IS WHERE I'M GOING?!?!??!?!?!?!?!?!?! So I hang my dignity hat on the hook and walk into a Chilis. Hi kids. Hi mom and dad... oh I see Grandma is here... I'm super excited about having a beer after a hard day at work with a family argument happening a table away. Oh good... the kids don't know where the volume knob is on their game is... GREAT! This bar has TV'S EVERYWHERE! Even little personal ones at every table! TV'S EVERYWHERE! So relaxing! Exactly why I go out... I needed more TV in my life! Can you put mindless sports on those TV's instead of Antiques Roadshow? GREAT... THANK YOU! Shoot me. Seriously... shoot me. I just want to... er... that's a really big beer you're handing me waitress! *gulp* ...one more please... Great... Chilis has turned me into an alcoholic. Guess I'm walking home. *hic*
(3)
Casey I.
If you're looking for something quiet, keep in mind there is a bar side and it's not sound proof. You can sit on the complete opposite side, but when it gets busy (evenings) it tends to get loud especially (pau hana or weekends) When we first got there we waited about 10 minutes to have someone get waters and he wasn't even our server and in another section but once we told him we were ready to order, he became our server which was awesome! Super grateful for that especially having 2 boys younger than 7 and hungry. I love their buffalo chicken, the spice is awesome! The attetiveness of our server was awesome, even for water refills (rates pretty high on my importance) and delivered when i asked for fresh unsalted chips for our chips and salsa we got that! Molten lava cake topped it off for sure!
(5)
Linda Sue O.
This place is great! The food comes out hot and fresh and Felicia was outstanding! This is a great stop on the way back to Waikiki, I love it!
(5)
S K.
We ordered two drinks in the bar and the Triple Dipper with the cheddar bites, original chicken crispers, and the boneless honey chipotle chicken bites. They got my drink wrong (margarita on the rocks when I ordered blended). When I took it back to the bar the bartender explained to another coworker - she doesn't want it anymore. And the Triple Dipper was cooked in this order: cheddar bites, crispers, and then chipotle chicken so the chipotle chicken was warm-ish and everything else was cold. The cheddar bites had a rancid oil taste too. Jessica (the server) saved them from a 1 star review. She was attentive and tried to make the best of a disappointing experience. I think we'll be trying Puka or CPK next time we're in the area.
(2)
Cheryl S.
Love dining at Kahala Chili's. We frequent here often and have always received great service and GOOD food! Tonight in particular we were helped by Felicia (I think she may be a supervisor). Outstanding customer service! She was very genuine and had a great attitude start to finish. Hard working too. She definitely is a rock star! The food was delish as usual. We shared a triple dipper and got the spinach artichoke dip too. Yum, yum, yum! We had room for dessert and shared the chocolate chip cookie skillet. My tummy was a happy camper. Chili's is my go to 'happy place' for comfort food, drinks and a good time!
(5)
Gemma R.
The last time we went to Chili's, the waiter spilled margarita on Cam and took forever to get us our bill. Prior to that, we waited almost 25 mins to settle our bill and get our to go food. It was a pretty bad. We had a quick family dinner here earlier last week and it was a complete change. They updated their ordering process and now have digital screens where you can order and pay your bill. It is so efficient and amazing. Our server came back and checked with us so many times that it didn't really matter that he made a mistake with our actual order. The customer service was so good that we forgot about that part lol. I usually get the appetizer trio and everything we tried was really good. I'm glad that this experience was way better than the last few times.
(5)
D M.
Hubby's birthday! Jessica goes above and beyond! Amazing reason always checking in customers! Love a Kahala Chilis for that reason! Blessed!
(5)
Hauolilani H.
I needed help grabbing food for a dinner party on the way. So having worked at Chilis in the past I knew I could trust Chilis for convenience & good food at an economical price. Jeff who answered the phone was unsure about my request of a pan size for ashes potatoes & veggies. He quickly put his Manager Leah from Kahala Chilis at 4:00pm on 7/23/2015 on the phone and she was very polite, accommodating, and assured me that they could help no problem. Thank You! :) Management can make or break an experience and Leah was determined to make my experience amazing and she executed the phone call like a pro! Please praise her for keeping a customer, as we all know how monetarily valuable one customer is. Thank you Leah! I would hire you in a heartbeat at my business! ;)
(5)
Coreen L.
Love that Chili's is a consistent spot for grabbing a bite and drink with friends. Also good for groups of people too - especially when at the Kahala location where there are few options for dining. On this particular night, we rolled in with a group of 6 and were able to get seats right away. Our server was friendly though a little scattered, but I noticed she was covering a lot of tables. We were there for drinks and pupus - for the most part it was great. I especially like the chips and salsa here, yumm! I think they make the chips in house, they are light and fresh, while the salsa isn't too spicy so its good for everyone. Anyway, the bummer this night was that a friend ordered a drink, when it arrived she thought it didn't have any alcohol in it. A couple of us tasted it too and confirmed that it didn't taste like it had any alcohol (you know, us being experts on the matter). When we told the waitress her response was, "Oh....." then she walked away!! Hmm, could have been handled better than that!! Lame.
(3)
Cammie T.
I've been a loyal long time customer of this Chili's but I don't want to go back now because of one bartender in particular. I would say her name but she never even introduced herself to us so all I can do is describe her. She has short hair, tattoos on her arm and is Asian. She asked us for our drink order and I got my usual the presidente margarita and it was the worst one I've ever had. After drinking half of our drinks already my husband and I had to track down the bar back to get someone to order for us and it wasn't even that busy! She totally forgot about us. Then after we were done with our meal I put a gift card down to pay. When she came over to pick up the tab she saw the gift card and she grunted as if it was a big hassle for her. (Hey not my fault I was given a gift card) So again she disappears until we finally get her attention to cash us out. She had an attitude from when we arrived to when we left. We don't know why she had such a bad attitude when my husband and I were nothing but pleasant with her. All we wanted was a quick and simple dinner. She acted like we were a burden and was so displeasant and rude to us I almost didn't even want to tip and I'm usually a VERY generous tipper. Sorry if you actually have to do your job! This is very unfortunate because Kelly the bartender I usually get is very very nice and I always give 25% and more to her and other bartenders I've had. I hope they just rid of this one bad apple and I'll come back.
(2)
Pratap S.
Worst service!!!!!!Worst service!!!!!!Worst service!!!!!! Ruined our dinner night who 'waitress Megan-Kahala Mall' worst ,Careless,very rude waitress we've ever seen.no wonder these guys closed other branch in Waikiki. 1) She won't even place the water glasses on the table. She don't even care about placing coasters on the table. 2) she expects that we give order as soon as we sit down. She keeps an arrogant face when we said give us 5 mins to order. 3) she will bring all your food at once including appetizers and main course and if food plates don't fit on the table she just give it to you and you need to carry in your hands she don't even bother about to bring it back after some time. And you you need to ask other table waitress to make it to Togo. 4)Once she delivers your food to the table thats it she won't come back again to your table until you are ready to pay , no refills n nothing. We spent $110 and all that went in to drainage still paid %15 tips I don't want be rude like her so just wrote on the check very bad service. So at least she realizes that we r not at all happy. I have read other reviews before giving bad review most of them complain about the waiters only I think it's time for management to realize and remove theses guys from work if they are not happily serving people. Worst service!!!!!!Worst service!!!!!!Worst service!!!!!!
(1)
Querida D.
The bar is a great place to seat yourself, grab some drinks for happy hour, and get a bite to eat! Fridays are pretty busy so come early if you have a big party. Service is great like any other franchise, but the atmosphere is chill. Sports tvs are set up throughout the whole restaurant. After finishing off your meal, you've got to try the molten chocolate cake or the peanut butter cookie skillet. Another thing you've got to try is the Table-side guacamole. The freshness of the veggies just hits the spot.
(4)
Rob D.
Came here on a Sunday night and it was crowded. Surprisingly. The service was actually prompt and attentive. In the past service was slow. The food was good. The one negative was their new electronic device where you can order food and play games right on the device. The machine will charge you as soon as you click on a game. There is no warning that clicking a game will result in a charge. The waiter said that happens and he would make sure we weren't charged for that.
(4)
Iris J.
I'm typically satisfied with my visit each time. The new side dishes they offer are pretty good. The jalapeño cornbread was yummy, goes great with my chicken enchilada soup. The triple dipper is a great shareable item. The service is good as well. I was somewhat surprised to hear the servers refer to dining guest as love, sweetie & darling. Glad I stopped in this evening.
(4)
Hanna M.
I don't know what it is about Chili's but I keep wanting to go back....three visits in almost six months! I took my mom there on her birthday at the end of December. I had a newborn and my two year old and it was a very busy saturday night. The host/hostess gave us a perfect table in the corner where there was plenty of space to put the baby carrier. The service was really excellent and we left happy. I went for drinks about two weeks ago. It was not busy at all. Our server just really sucked. She would disappear for long periods of time. My friend had to ask several times for things. And really...if someone orders coffee, isn't cream and sugar on the side kind of obvious?? My friend waited so long her coffee got cold and she asked for another cup and omg the server did not like that, what attitude!! Sadly, I will go back again to this one but just hope I don't get the same server!!
(4)
Elisa G.
Went here for to-go order and it basically ruined my night. I made a yelp account just so I could post this review. Ordered over phone at 6:10 said it would be ready by 6:40. Showed up at 6:40 and waited at the bar. Bartender was really nice by offering a cup of water but that's basically the high light of the night. By 7:15 finally asked where the food was to which they spend 15 minutes looking for it: When we paid by then it was cold but paid anyway because I'm not the type of person to make a big deal out of things but by the time I got home I wish I had. Food was cold and I live about 5 minutes away. $50 down the drain. Thank you for nothing chilis I'll be sure not to go back.
(1)
Crista P.
We got here at around 6pm today, the girl at the front was trying to convince us to sit outside (idk why, but it was hot as he'll outside so idk what her problem was) BUT I won't knock it for that. We sat down (inside) and our waiter was super super quick, he was friendly and I just loved his attitude! Btw his name was KAMEN T :) Well just for the heck of it I decided to check into chilis. YAY for me we got a free offer to redeem for nachos lol that was awesome. Our food was SO good, especially from the last time we ate here. It was my first time ordering from the new menu. I got the California chicken flatbread and it was huge! 12". My husband always loved that taco pizza so of course he got it again. We also got the Texas cheese fries, that pretty much always hits the spot. My drink was awesome! Whoever that bartender is they did a darn well good job making that tequila sunrise? Shoot I can't even remember the name lol!!! Anyways it was good. Our waiter Kamen checked in with us pretty frequently, don't know if it was because he knew I was a "yelp customer" or what LOL but besides the fact he was a nice guy and did take very good care of us while being there! So I give chilis Kahala a 5 star rating. It might have not been good before, but I think I'm starting to see a change! :)
(5)
Tricia L.
When the reviews say that the service has gone down, you listen to them! My dad had ordered a Sam Adams beer, but instead the waiter gave him a Heineken because it's lighter. It was nice of him to think of what my dad may like better, but it's not what he ordered. I ordered the classic sirloin with avocado. I had told the waiter that I didn't want avocado, but I liked how the steak was prepared. Instead, he gave me the regular classic sirloin order because it didn't come with avocado. I appreciated the fact that our waiter was trying to go above an beyond. However, the golden rule of customer service is give the customer what he/she wants. Not do your own thing because you THINK he/she may like what you give better. Dear waiter, you are not in retail. You can't just serve your suggestions. We ended up paying for the the suggestions that we didn't like.
(2)
Joey K.
We dine here fairly frequently. The last couple times we have come in the service has improved greatly. They must have gotten better management. The food is comforting. Basic American and Tex-Mex options. I was ono for a burger tonight, but noticed there were some fresh new side dish options. I'm excited to try these anther time. Be sure to check in on yelp when you dine here. I ended up with a check in offer for free chips & queso. I am not a fan of the new Ziosk tablets on all the tables. It seems to just be in the way.
(4)
Lisa A.
We ordered via phone for take out during lunch. I like that they have a 10 minute parking in front now, so we don't have to try and fight for parking. I got the Big Mouth Bites lunch combo. YUMMY!! and for a good price too.
(4)
Just B.
Chili's used to just be "okay" for me but in the last few years they've updated their menu and everything tastes great. Ironically, CPK was one of our favorites but they must have changed their chef because a couple times our food was junk and the portions are small now. Anyway, now we go to Chili's all the time! The service is generally good but that depends on your server, and the food is delicious. The portions are a good size and the prices are reasonable. We especially like their 'smokehouse burger' with bacon and onion rings in it, as well as their ribs.
(4)
Rachel S.
The sour cream chicken enchilada was alright, the dessert is amazing. However, our service wasn't that amazing. We came around lunch time, and it wasn't busy at all. Therefore, you would assume that we would be getting better service since there aren't that many tables to be attended. All 3 of our cups were empty and sitting there for a while. Our waitress didn't even bother to notice, and the only reason it got filled was probably be because the busser heard me say I was going to yelp them as I took a picture of all my empty cups. Basically, their service sucks.
(2)
Shanley R.
We went to Chili's on a Tuesday night so the place wasn't packed. My boyfriend's parents had beaten us to the table and had already ordered. Our server let my boyfriend and I have a few minutes to review the menu and said he'd be back in a couple to take our order. I think he forgot about us. Strike 1. By the time he came back to take our order, my boyfriend's parents were receiving their food. I had checked into yelp (*duh*) and found that there was an offer for free chips and queso! Who doesn't like a deal?! So of course we took the deal. Our food eventually came though our server totally walked past our table, forgetting who the food was for. At that point, we were like "maybe he has a bunch of tables tonight..." and tried to give him the benefit of the doubt. He also was not attentive to us and only cleared our dishes when we asked him to. Strike 2. The food wasn't terrible, but the reason this review is getting one star is because of what happened when we got the bill. My boyfriend has a mall discount so for Tuesday, it should have been 20% (or 25%?). When we tried to apply the discount, our server said that we couldn't apply two discounts (the yelp deal and the 20% discount) on the same bill. We didn't understand but we asked to pay for the queso and apply the 20% discount to the bill. FIRST our server tried to convince us that the discount for the queso was going to be the better deal than the 20% off. Um, let's do the math... NOPE, it was not the better deal. SECOND, he said that since he keyed in the queso discount, he could not override it to use the 20% discount instead. SAY WHAT? THEN the manager comes out and tells us that he is unable to override the computer and he cannot void the whole transaction so that they could start over. I call BS. Because we didn't want to make a scene in front of his parents, we didn't continue our fight (though the server and the manager were being ridiculous). So, whatever, we just paid the bill (their tip was us paying the part we would have been discounted). Strikes 3, 4, & 5 (yes, I know there are only 3 strikes in baseball, but that's how crap-tastic they were.) If you are looking for crappy service and possibly some BS when it comes to discounts, Chili's Kahala is the place to be. Otherwise, stay away.
(1)
Kristen N.
Okay, it's Chili's. You either like it or you don't... This review is for the fact that the server gave us back someone else's debit card, and thereby also gave our debit card to someone else. Not sure if it was her first day working, even if it was, I wouldn't excuse it. Luckily we noticed it within a couple hours of it happening, and blocked the card but the other person had tried several times to withdraw money from our account. I called to see if maybe the card had been turned in or they had it (for some miraculous reason, I'm an optimist, what can I say!), and was on hold for about 30 minutes while the guy checked before I converted to realism and hung up the damn phone. . The service was good, up until the point that our personal information and financials were compromised. There's no turning back from that. Also, now begins the 7-10 business day wait until the new debit card comes in the mail. Thanks a bunch Chili's! Can't wait to come back! *sarcasm* *sarcasm* *sarcasm*
(1)
Peter C.
I went here the other night, it was nothing more then I expected. You know what you're getting when you walk into a Chili's and I'm okay with that. I wouldl like to review the Ziosk system though. Chili's has these new computers at every table that allow you to re-order your drinks and possibly food. I take issue with a couple of things regarding these devices. First, Ziosk uses what appears to be a propietary android OS. Its a little buggy, and glitchy from time to time, its not smooth like other operating systems. It displays the specials, which is pretty neat and could potentially take a lot of work away from the server. I'd like to think of myself as a decent tipper (20% at least), but in the future, if a computer is giving me more service then a server, then I suppose I would question my 20% tip. I may give less, I'm not sure on that. Now I assume that the big idea behind the Ziosk, is that big-picture-wise, servers will get more tables in their section, get tipped less, but more than likely it will even out. If Chilis hires less servers, then more money from their labor costs goes towards the stores bottom line. -again I'm fine with this... its Chili's not Vintage Cave. That being said, there were a few things that bothered me. The Ziosk along with the table caddies take up WAY too much table real estate. If your going keep the Ziosks, get rid of those table caddies. No need for me to read out dated material on a table flyer when I could look at the Ziosk. If a food est. is going to go tech, then go tech... don't half ass it. It should be up to consumer on whether or not I want to use the tech... or even see it for that matter. It was distracting me from my company. I would rather Chilis just make an app similar to CPK's take out app. They could have QR codes or something else for a phone to scan to get the point of sale system the info in needs from your phone. Lastly, I would like to say the our food was what I expected it to be. Our server, a nice filipino girl with glasses... she did her job, we got our food in a timely manner, and our drinks were never empty. Overall it was it was an "a-ok" experience. I'll probably be back but, I'll remove the Ziosk from the table.
(3)
Kanya G.
Been here several times with friends. It's in a convenient location, pretty good variety of Tex-Mex foods for different kinds of people (meat-lovers, veggie-lovers, pizza/burger-lovers, people on a diet or the opposite) at a reasonable price. I definitely recommend the Margarita Grilled Chicken here-- grilled chicken, topped with lime and tomatoes, over a bed of rice and beans. Also really like the triple dipper (3 appetizers and 3 dips) and the lighter choice part of the menu. Service-wise, not bad. I haven't had any really negative experiences... so I'm a fan :)
(4)
Riley R.
AMBER IS THE BEST SERVER. HANDS DOWN. She just anticipates all your needs. Every time my friends and I go to chilis, we always wish we would have her as our server!! She makes chilis our to go place, besides the deal. Chilis is da bomb.
(5)
Dennis W.
Went to the bar on a Saturday afternoon..no "happy hour"...and was impressed with all of the available televised Sports on their TV monitors...capable of showing several games (counted 6)! Bartendress was efficient and busy. Best unlimited taco chips and salsa deal! Taco Salad was tasty. The Avocado Turkey patty was only okay...could have been better if if "real turkey slices" were used instead of the "chopped stuff".
(3)
Arley N.
If I could give 0 stars, I would! I've been here many times, always mediocre service. Always waiting for ever to be seated. The food isn't that good either, I prefer the Pearl a Ridge location any day. But there is one particular occasion that just made me never want to go there again. We went out for dinner for my father in laws birthday on Saturday, we were seated outside by these torches. My 3 year old son had just woken up so he was fussy and was freaking out, the manager knew but didn't offer us a spot inside.. Then we waited 20 minutes for the water to come, then another 20 minutes for him to take our order. We were going to get appetizers but we didn't because he took so long to come check on us so we just ordered our food. Then he messed up our orders, then we were dumb enough to order dessert. We waited a while more for that. Now this part, takes the cake.. Everyone paid their bills in cash except me. The waiter charged my card all three of our family's bills! My bill alone was $115 (with tip) then he charged another $80 & $70! Luckily I seen it on my bank account! I went in the next day and they were brushing it off like it was no big deal. The manager refunded me one bill but not the other. It's Tuesday now & still nothing in my bank. He said wait another day then goes "I'll help you out like I did the other bill" like he's doing ME a favor! I'm beyond disgusted with this location. I never am going back again! I bet that waiter pocketed the money.. He had no remorse the next day when we seen us, all he said was "I must've charged the wrong card" (keep in mind, they all paid in cash so there's no other cards he could've gotten it mixed up with) then he just walked away. No sorry, nothing. Ugh.
A few of my friends and I have visited this Chili's on several occasions and we've had decent food/service. But it's never a great experience, just OK. This visit they forgot someone's soup until after her dinner had already arrived and some of our food was already cold. I ordered the fajitas and the plate wasn't sizzling at all (did they change that for safety reasons?). We also tried the flatbread pizzas and weren't impressed. You'll definitely get better pizza elsewhere. One positive - the server was great at keeping our drinks refilled.
(2)
Kaku N.
Service is so slow...... Getting seated is terrible. Roach crawled out on the dinner table.
(1)
Kuli O.
Read my review, or read this first sentence and analogy: Chili's is the culinary equivalent of going to a refrozen sale at Safeway, and serving the twice refrozen goods at restaurant by heating them with a microwave or deep frier, however by marking up the food to prices higher than any reasonable competitors! This may seem like a strong review but let me just cover some fundamental problems with this restaurant. Firstly, although the waiters are quick to get your order in, they seem sloppy and immature without real training. I want to be treated by adults as an adult, I am not friends with the waitstaff. They need a serious manager. Secondly, All of Chili's food is overpriced: everything is $13. For $13 I can go to Cafe Laufer and support a local business with excellent service and great clean food! The cake is cheaper at Laufer, and ten times better than the boxed defrosted dessert at Chili's. Thirdly, Chili's food is made on the mainland, and reheated here! There is no chef at this godforsaken place. Why don't people seem to know that? When you order soup at Chili's it comes out of a big can! Fourthly. the food is inauthentic. The Mexican dishes are tasteless and made by people who don't care about plate presentation or quality. Everything was shocking: a tiny barely identifiable slice of avocado on my chicken sandwich, microwaved vegetables!!!!! Finally, it hurt me to see a kind local family eating at Chili's spending their hard earned money at this dump when for the same price they could have gone to the Chinese across the street, CPK, or even kuru kuru. IF you like Chili's slime burgers, phony chicken fried steak ( comes our of a freezer), you need to really stop eating campbell's soup, ramen from a package, and spam. Honolulu has great local restaurants and the last thing we need is another overpriced MCD's substitute! Why do we let such an UN-wholesome restaurant exist in beautiful Hawaii?
(1)
Arlette D.
Okay seriously... I walk in the door stand there and there are a bunch of employees. I ask to make a take out order and the one employee tells me go to the bar to place a take out order. I go to the bar and he tells me go over to the back I go to the back and stand there and no one is there so I sit down and dial on my cell phone the restaurant and no get serviced fast sheesh I am surprised I still placed my order... ugh lol but right after the person on the phone says okay 15 min lol I say no worries I'm sitting in here lol hahaha geez! At least the person who finally came to the window was really nice!
(2)
Staci M.
If you go to this location, ask to sit in CASEY'S section. I believe there is only one, since everytime we come, we always get the same casey. She is amazing, very friendly, super attentive, and she knows what she is doing compared to the other locations I have been to. I ordered the chicken crispers and my bf ordered the sirloin and the food came out great and hot! Our drinks were always filled, and we always had chips and salsa. Everyone seemed so happy to be at work, everyone had a smile on their face! We sat near the bar, and surprisingly there was only one bar tender, and I'll admit we went around dinner time and it was some what busy, whoever she is, she was quick! One worker handling all those customers? #Skills lol! I love coming here for dinner, and whenever casey is working, she always makes my time here amazing! Someone needs to tell her boss to give her a raise or something, I have never seen customer service this excellent before.
(5)
Ariana M.
We wanted to celebrate the first day of 2014 with some Margaritas! So we decided to go to chili's for Happy Hour. Once entering we were seated on the right side of the dinning area. A waitress came and took our drink and appetizer orders. When we were almost done with our drinks and food, we wanted to order more drinks but was not sure how long happy hour was. So when we asked the waitress and she informed us that Happy Hour prices for drinks and appetizers are only good for the LEFT side of the dinning area. - THAT'S STUPID - I was really irritated that no one informed us about the fact that Happy Hour is only good on one half of the room. I was mad that the hostess who sat us didn't ask if we were interested in Happy Hour and I was mad at the waitress for not mentioning if we were only ordering drinks and appetizers that we should sit on the other side of the room to get better prices. I feel that is bad customer service and makes me not want to come back here. The Grub. [[ MAC & CHEESE $3.99 ]] yelp.com/biz_photos/chil… We decided to get the Southwestern mac n' cheese for an appetizer cause we just LOVE mac n' cheese!! :D The one served at Chili's is made with three cheeses, poblanco peppers and toasted bread crumbs! Super tastey! [[ NACHOS $7.99 ]] yelp.com/biz_photos/chil… Topped with 3-cheese blend, black beans, jalapenos. Also served with house-made pico de gallo & sour cream. We also added fresh guacamole for $1.49. I was actually surprised when this dish came out, because I was expecting, well you know a pile of chips covered in toppings. But the way this one is served was actually surprisingly good too. [[ BOTTOMLESS TOSTADA CHIPS $4.99 ]] Extra thin corn tostada chips made fresh! These chips are surprisingly addicting. I definitely recommend getting these if you want something to share with friends. Margarita Partyyyyyy. yelp.com/biz_photos/chil… [[ TROPICAL SUNRISE MARGARITA ]] yelp.com/biz_photos/chil… This drink is made with tequila, melon schnapps, pineapple juice and a splash of grenadine.Out of the three margaritas, this one is definitely my favorite. [[ PLATINUM PRESIDENTE MARGARITA ]] Hand shaken tequila, orange liqeur, brandy and fresh sour. [[ PRESIDENTE MARGARITA ]] yelp.com/biz_photos/chil… Hand shaken tequila, orange liqueur, brandy, in a strawberry flavor (also comes in raspberry or mango).
(2)
Jake C.
We occasionally come here craving boneless wings, nachos and other pupus. Yesterday was the last time. We should have trusted our gut feeling to walk out after service was bad from the moment we stepped in. Against better judgment, we waited about 8-10 minutes to get a seat in a mostly empty restaurant. After that, we were blessed with a very rude waitress. Menu's were extremely dirty, sauces oils and smears on every page. Food was slow and the worst quality we've had at this location by a large margin. Poor experience all around...
(1)
Steven U.
Not good. I really don't know what to say.....horrible food, but the service was worse. Details won't help me tell you how bad the meal was here. If we didn't come here with friends I would have had a very long chat with the manager. Food tasted bad, the order was wrong and the food wasn't hot. The waitress never brought table settings for us to eat the food, she never refilled drinks, and she was not very efficient. The best part.....the food took forever to make it to the table. Won't be back.....ever....
(1)
Chelsea N.
My standards for Chili's aren't high so I don't expect anything special, unlike some previous reviewers. It's a decent place for a casual restaurant night-out. My family and friends usually go to CPK Ala Moana or Kahala, but we decided to try something different. Plus, we had gift cards. Our default go-to restaurant would still be CPK over Chili's. I'm about to be nit-picky though ... I do not like the digital menu-ordering devices. I'd much rather tell my waiter the order. We were experiencing glitches, and had to wait a long while to figure out what was actually ordered and correct the bill. I understand though that technical difficulties aren't common. If I have to use the eMenu, it should at least include everything on the menu. To be blunt, the eMenu seems like a slight easy way out for the waiters. My opinions about Chili's eMenu don't affect my star rating. The service was meh. The food was decent, but if you are on a diet, I don't recommend Chili's. I tried the "lighter choice grilled salmon," and it wasn't worth $20. It didn't help that the salmon was dry.
(3)
Young D.
Today, I brought in a large group of students -- something that many restaurants make difficult because they require deposits or have to settle on a "fixed" menu. Not Chili's at Kahala Mall! They were fine about my team of students ordering off the menu. They also allowed us to make the reservation far in advance for our group of 25 so that we would not have to wait when we arrived. Other restaurants would not allow that on a busy Saturday during lunch. Food variety was excellent and satisfied the many picky teens amongst our group. We coaches ordered and split some soft tacos, crazy quesadilla salad, and fajitas (steak and pork) -- served on a hot platter -- those sizzling green peppers and onions were divine! I brought in a celebratory cake and they were so courteous to put it immediately in their large refrigerator. Food was hot, prompt and the manager, Ricardo Muniz, kept checking on us, along with their staff. Thank you all. They made our team gathering stress free. We will be back after tourney next time!
(5)
Daniel T.
Idk why this place gets a bad wrap. Mexican food in Hawaii sucks. Straight up. Chilis is not chipotle or some Mexican pace in la, but they serve great food, the wait is reasonable, the alcohol is fun and they are run by local people who care. Give them a Chance peoples they are great and doing the best they can. Not the best Mexican but if u are looking for a place on the easy side for good media. With a local atfidue here t is
(5)
Nancy W.
You can always expect for everything to be tasty every single time. I'm a huge fan of the southwestern eggrolls with avocado ranch! Writing this review is making me want to go grab some rolls... Chili's also has great chips and salsa (if you check-in using yelp you can get FREE quiso). I always have fantastic service, never having to wait for refills etc. Chili's is a great atmosphere for both family and sport fanatic as the have the restaurant divided in two. One side being the bar and lounge area set up with about 5 T.V.s and a full bar and the other side being more restaurant set up with only tables and chairs more family friendly.
(5)
Reid K.
Ohemgee I just have to write a review for Chili's Kahala before I forget about the experience I last had there. I met my dear mommy for dinner before a movie around 8PM. We were seated right away in the bar area (not ideal for non-drunken convos, but eh) and the waitress promptly came up to ask us for our drink order. I checked in on Foursquare (uh oh, are they going to kick me off of Yelp for the ultimate betrayal?!) and noticed that there was an offer for free bottomless chips and salsa. The waitress was super accommodating and didn't need to "ask the manager" about the offer or anything (ahem, Outback, I'm looking at you!). We ordered the rest of the food and it came decently quickly (love the low-calorie section). We never once had to ask for drink refills, and everything was prompt and orderly. Normally, I'm just MEH about chain restaurants, but Chili's was an exceptional experience, thanks to the wonderful waitress. She seemed genuinely friendly and caring when it came to checking in, unlike other service people who only do it for the tip. When I look up her name, I'll update this review. Thanks whoever she was!
(4)
Mia H.
This is honestly nothing like the outdated pseudo-Mexican joint chilis used to be. The food here is tasty, their bartenders are knowledgable & crank out great drinks, and the service here is pretty great. If you've written off chilis in the past, you won't be disappointed to give the revamped chilis another go
(5)
Kawai K.
By far my favorite chili's to go to! We always have excellent service here and great tasting food!
(4)
Alyson Y.
When my (now) boyfriend asked me on our first date, he let me pick the place and I suggested Chili's and he said, "Or we could go somewhere nice." For the life of me, I don't know why more people don't get into Chili's. They have good food (especially their Local Menu), the prices are reasonable and they have tons of variety with their drink menu. It's a nice place! The one thing about this particular location is the turn over of waiters. The service tends me be a bit slow and I don't think I've ever seen the same person working there twice. I once went here when the manager was trying to stop a group of employees from walking out. I believe they worked in the kitchen. She then came over to apologize for the wait and explained that they just lost a lot of staff and the food would take a bit longer. She comped appetizers while we waited. Whatever problems this location has had in the past must have been managerial - but I've actually never had a customer service or food issue here. Parking is close, they move the tables pretty quickly and they make some of my favorite salads. Not to mention if you sign up for their e-mail newsletter they send you a coupon for free appetizers or desserts (you can choose) at least once a month. I once got one for a free pizza that was delicious, as well. People can knock Chili's all they want. I'm not here to change minds. But, it just means more open tables for the rest of us!
(4)
Jasmine O.
Our server was super friendly and courteous making sure everything was to our liking! And of course this is chilis everything is always so very tasty! I checked in and received the queso bean dip for free! Totally score! We ordered bacon ranch quesadillas, turkey sandwich and burger with fries!
(5)
Bee H.
This place is full of crap please excuse my language but I don't have any other way to describe this restaurant. We went in and weren't even really greated then me and my family was sat at a dirty table I had to ask for the table to be wiped off. The host wipe my table while I wipe the food of the booth sit then we sat down. I just spent $65.68 on a meal that didn't tase good at all. First we ordered chips with spinach artichoke dip it was brought to our table it was ok it would of been better if the dip was a little hotter meaning temperature. It was more on the cooler side when it should be on the warm side. I also ordered a salad it was a joke the salad fell flat the vegetables were not crisp it was like eating a bunch of vegetables that were old or left out to lose it's freshness. Then I ordered a full rack of original ribs with corn on the cob, mashed potatoes with gravy and a side of fully loaded mashed potatoes for my daughter me and my daughter shared the ribs which even that was a joke. The ribs were over cooked to the point it taste like I was eating jerky the flavor was horrible I couldn't even eat it so I put it to the side. I was able to eat the mashed potatoes with gravy and the corn on the cob. My husband kind of enjoyed what he ordered which was some kind of chicken tenders he said it was ok but he would have gotten the sauce on the side instead of having it put on. I literally spent $65.68 just to eat ok mashed potatoes and a corn on the cob because the rest of the meal was literally a joke. I should have stayed home and cooked dinner but I figured I eat out since it was my birthday but boy was this restaurant a disappointment. I definitely will not be eating here again and I wouldn't recommend it to anyone. It's a waste of money. :-(
(1)
Paul J.
Been to this place many times and usually have a decent meal. I'm not sure what happened but the quality has taken a nose dive. I had the worst ribeye steak ever; at least that's what I ordered. The cooks have no idea how to prepare and cook a steak. I asked for my steak to be cooked rare and it came to my table a white raw piece of rubber that didn't resemble a ribeye. I sent it back to be cooked a little more and my waiter brought back what appeared to be an over microwaved unappealing piece of meat. The skillet mashed potatoes were just as bad. I'll go to Outback next time!
(1)
Jason P.
We were seated after about a minute of standing around looking for an employee to help us. Seems we showed up during shift change as our server had brought us waters and mentioned that Amber would be our server for the day. We ordered a pepperoni pizza and big mouth bites which showed up in a reasonable amount of time. The big mouth bites were more towards medium well rather than medium rare but I'm not complaining it still tasted just fine, however, our server never once asked if we needed anything else or how the food was. Water wasn't promptly refilled, in fact after about 10 minutes of my water being empty someone took it off the table, not sure if it was Amber or someone else, but they never returned it. I had to ask for a new cup of water later on. Overall, service wasn't the best as our server was mostly absent but the food was good. As an employee of the Cheesecake Factory, I do see the difference in service standards between restaurants.
(3)
Megan N.
the food is always good and normally we have great service.. tonight we did not have great service, but I won't rate them poorly based on one time. One thing to note is that most meals are big enough for 2; my boyfriend and I typically split an appetizer and a meal and are full. If you're traveling from the mainland it is also important to know that there are NOT 2 for 1 drinks and there are not free chips and salsa at the bar. That was hard for me to wrap my head around but using social media can get you freebees so take advantage of that. (For example: yelp gave us a free queso coupon... sadly the queso=not so good). We did try the new table side guacomole, it was fantastic. They bring the components of the guac to ur table and make it in front of you. Definitely give it a try.
(4)
David C.
Would have given three stars but--what's up with the host/greeter? This location seems to be doing better. Saw the same manager here--which has been unusual for this location in recent years--and waiter and kitchen service seemed smoother than before. Could have used a better greeting from the host. He was missing from his post at 5:00p, and we waited a bit until he decided to slowly sashay his way over, pick up two menus and plop them down on a table. No eye contact, no welcome, no verbal communication. He seemed to be watching TV or trying to figure out something more interesting than greeting and seating us. Same thing on the way out--no goodbye, no thank you, no come back soon. Needs help before he's in the front of the house. Everyone else: great job.
(2)
Sheila K.
Foods okay. Service is courteous but incredibly SLOW. Not ok if you only have an hour
(2)
Chris W.
Great service. Nice staff. Little slow for a chain restaurant. Maili is an excellent server. Go to your happy place. Fresh is happy . delicious and comfortable. Fajita trio is too died for. Artichoke dip is great.
(4)
Helen C.
What happened Chili's? First you take the chicken fried steak and black pepper gravy off the menu. Today I find out the Caesar salad is gone too! Very disappointed...
(4)
Nalo W.
I am absolutely not a fan of Chili's food in general, but I have to say their bartendress, Faye was amazing. She never hovered over us. Instead she was appropriately attentive. She kept the bar clean, prepped for the next shift (something I can appreciate as a former waitress & bartender), & she showed zero signs of judgment as we commiserated & enjoyed the afternoon. I'm not sure how Chili's commends superior service but I hope their attention is fixed on her amazing customer service. BRAVO Faye & mahalo plenty.
(4)
Darcy K.
Aiyah what happened!? I ate lunch with a friend today and we were both really disappointed. The waitress failed...hardcore!! Supposedly wanted to recommend something but did not... BS ALERT! I was really unhappy with my "trio sampler appetizer" dish. Ordered sliders (meh, they were nothing special. Found it strange that the patties were connected to each other and the elements of it were generic), fried cheese (not cooked enough), and chicken crispers (beer-battered, not a good combo for chicken). Apparently there is another method that they cook the crispers, called "Country style", and the waitress described it as "Basically like KFC-style." NO GOOD ALREADY! For dessert, I ordered the molten chocolate cake. got to the middle and the chocolate was not even completely melted. Not too bad, but could have been better. That hot fudge is so good with the vanilla ice cream! Food took longer than average. Also I find it disappointing that there is no happy hour specials, yet they have a full bar and many specialty drinks (especially margaritas). Poo. Bad service.... with a smile. GOOD POINTS: Their Classic Bacon Burger is really good! Instead of getting Chicken Crispers, I recommend their wings (bone or boneless, no matta). The sauce is spicy (7 on a scale of 1-10)!
(2)
Jasmine N.
1. It's a chain restaurant 2. You kind of know the food you're getting 3. The service was good and water was frequently refilled One of my besties and I got together to celebrate her birthday (that was in June : /) and the birthday girl gets to choose the place. She decided on something simple and familiar CPK Kahala. We decided to meet there at 7pm. After parking and walking to the restaurant I noticed it was REALLY DARK. I thought maybe they recently got the windows tinted so you can't see inside but as I got closer I knew something was wrong.. NO POWER!!! I texted the bestie and we decided on Chilis. Thankfully Chilis had power.. This is probably the busiest I've ever seen them but for two I only waited 5 minutes. After getting seated the server came by quickly for drinks. The food: She decided on Chicken cajun pasta.. I decided on the tripple dipper.. boneless buffalo wings, big bites (burger sliders) and spinach artichoke dip that comes with chips. Everything was good. The pasta is just as I remember it. We even had lots to take home. 4 stars because it was a life saver. It was only $30 for two of us which was a lot less that lunch the other day. ^_^v 31 yelps - 4/31
(4)
Galen S.
Great service on a day I felt I would get horrible service. Valentines day! We had a very short 45 minute wait as walk ins. And we were given a table even earlier. Amazing service
(5)
Kim M.
Chili's has been a family fave for quite some time. It's definitely not the healthiest choice, but it's a tasty, family-friendly one. Their wide variety of food makes dining with picky eaters (like my little sis) a cinch! Chili's has a nice-sized specialty drink menu as well as a cute kid's menu--See, great for the whole family. And the manageable wait times make this a great spot for a last-minute family dinners. The last time I dined at this location was with my bf, step-mom, and little half-sister. My sister is pretty darn fickle when it comes to eating. She only likes certain foods, and they've got to be unhealthy. Luckily, Chili's has cheese fries with bacon bits... And on the kid's menu there's macaroni and cheese. Yay. She had both. Us "grown ups" ordered a crap-ton of food. I ordered the cup of chicken enchilada soup, shared the triple dipper appetizer with the bf, and ordered the chicken crispers for dinner; my bf ordered the half rack of the baby back ribs; and my step-mom ordered the mini-burgers. Needless to say, our table was incredibly overcrowded. In order to fit everything on our table, we had to stack and consolidate--it was a complete mess. And due to the side dishes that came with the entrees, we had a ridiculous amount of starch. Waaaay more than enough. In other words, portions are generous; starch portions are extremely generous. The overall experience was okay. The food was tasty and sinful as always... Service, on the other hand, was not so good. They were slightly busy and messed up on an order, then forgot several things we had asked for... The water refilling was a little slow too. Hmm... Understaffed?? We were in no rush, but felt slightly forgotten. :( We will be back, but hopefully when they are fully staffed or not as busy. Yelp 365 - #013/365
(3)
Nick B.
I like chili's it's good food the service improved they have sportscenter on tv and their food is pretty cheap I would regularly eat here
(4)
Estelle T.
I love this place! Although it may be a chain restaurant, its still pretty darn good. I always come here whenever CPK is too filled. Its a great backup plan whenever you're feeling pretty hungry and want some quick grub. I always order the Country Fried Steak because of the 1) HUGE MOUND OF MASHED 'TATERS 2) HUGE PIECE OF STEAK 3) CRAZY GOOD SAUCE! Other than that, my partner ALWAYS gets the Shiner BBQ Ribs. Hey, the service is good, the food is decent, and theres hardly ever a wait. Why not stop by this place? Why only 4 stars? It's because I wish they still served complimentary chips and salsa though ): I used to go through plates of those back when they did.. but I guess the good things don't always last )':
(4)
Shay F.
When I go to this restaurant, I just never know what to order. Everything is either too fried, or too meat-y. But today, I found the cobb salad. I ordered it with no chicken and bacon and extra of the other stuff...and it wasn't bad at all! I mean the egg was a bit suspicious, but it was edible. LoL. I've experienced better restaurants so this one will have to be a two star-er. Yelp 365 Challenge #34/365
(2)
Jeffrey T.
Went to Chili's with some friends around peak dinner time and we were seated immediately. This is saying something, considering the wait at the nearby CPK was around 45 min to an hour, and basically sums up Chili's reputation as being the "second" choice for eating in and around Kahala Mall when Kuru Kuru Sushi and CPK are both full. The main problem with the restaurant is that the service staff is completely disorganized. I feel like this is why the waitress will often say there are two of them taking care of your table, simply because you won't see one of them for the rest of the night as another one shifts over to take care of requests. At one point my friend got two more ranch dips than she requested because they both fulfilled the request. It's not a bad thing, but this problem can definitely impact you in a negative way. I'm a fan of their BBQ chicken and it did not disappoint me when it came in the triple dippers fashion. I've never had an issue with the food at Chili's save for some of their burgers being overdone, but it is just the service that concerns me. At the end of our meal, it took the waitress a good 15 minutes to come by again despite the fact she said there would be two of them taking care of us. We didn't even see her in our side of the restaurant for a majority of the time.
(3)
Kevin B.
Excellent service twice this week!!! (Both dinner times) By two different male servers!!! Excellent food!!! Thank you!
(5)
Kainoa C.
The food here is very tasty, flavorful and come in a wide variety. But what I appreciate the most about this place is the staff. Severs are friendly, food gets served quickly and if there is mistakes in your order they quickly resolve the situation. Over all a great place to get a bite to eat.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Dessert Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Good For Dancing : No Alcohol : Full Bar Happy Hour : Yes Best Nights : Fri, Sat, Sun Coat Check : No Smoking : Outdoor Area/ Patio Only Outdoor Seating : Yes Wi-Fi : No Has TV : Yes Waiter Service : Yes Caters : No
Debbie R.
Kind of irritating when I use my "Yelp check in" offer for free queso and chips and they charge me for it . . . even more irritating when I use the Ziosk to pay and don't catch it until my emailed receipt comes a day later. I know I should look closer at my bill before paying, so that's on me. As seems to be par for the course for all Chilis these days, service is lackluster and slow. Kind of a bummer because I like Chilis. So, I rarely go there anymore. But the food is decent and portions always consistent. The Ziosk helps expedite the usual wait for the check to come, so that helps. Just need to step up the drink refills and you can earn an extra star, Chilis!
(2)Spencer B.
I always enjoy the food. it is hard for me to enter when I see an employees smoking less then the state law 20 feet from the entrance. if management doesn't care about following state laws what else aren't they following.
(3)Kami S.
Jesus!!!! Every single time I come here they either get my order wrong or they drop my food. Common now.. I also work in the food industry and to come to a different food establishment, only have my order wrong or yet alone is such a disappointment. The only good thing that come with a wrong order is my meal being comp. so if you want free food come here!
(1)Kian A.
Hands down again this location beats the west side locations! In service, quality, cleanliness, and basically just a better overall dining experience! I wish and hope that the PC, Waikele, and the other central and West side locations will take into consideration the same standards of higher customer service as The Kahala location.
(5)April Y.
Pleasantly suprised with late dinner tonight at Chili's Kahala. Food and beverages were quick to the table, and at the right temperatures. Big improvement over my last visit a few months ago. Our server was really on it, and showed an exemplary sense of anticipatory service. Credit to Megan S. for redeeming my view of the service there! One thumbs down item - the toilet paper was out in the stall I used! Good thing I usually have napkins or tissue on hand!
(3)I Crush Your Head C.
Nothing fresh or local about this place. I only came here a couple times cause this chick I know lives close by and like to drink here. Drinks are mediocre, food is terrible. I can see going here if you hate your mouth, or if your mouth was injured in the war, or if you have a personal vendetta against flavor. Other than that, you best stay away. I Crush Your Head!
(1)Dick B.
Stopped by for a late dinner recently, and was pleasantly surprised by the quality of the food and the service. The hostess greeted and seated us promptly, and our server Christopher was excellent. The food came out quickly and was delicious. We'll be back!
(4)Heather O.
Chili's is an awesome quick and easy eatery and safe! They have almost any type of American food you can think of! I had the quesadilla salad explosion which was amazing if you are a salad eater. There was chicken, cheese, tomatoes, corn, and four pieces of cheese quesadilla. I tried their new Arnold Palmer drink with strawberry which is unlimited and refreshing. At the Kahala location there is a touch screen pad where you can look at a short menu, play games ( if you pay), and even pay your bill! I love coming to Chili's because it never fails me!
(5)Jeremy H.
We had a lovely experience. Food was good, but what made it a dining experience instead of just eating was their server Jessica. Attentive, friendly, and knowledge, her service expertise completed our evening.
(4)Rachel S.
The sour cream chicken enchilada was alright, the dessert is amazing. However, our service wasn't that amazing. We came around lunch time, and it wasn't busy at all. Therefore, you would assume that we would be getting better service since there aren't that many tables to be attended. All 3 of our cups were empty and sitting there for a while. Our waitress didn't even bother to notice, and the only reason it got filled was probably be because the busser heard me say I was going to yelp them as I took a picture of all my empty cups. Basically, their service sucks.
(2)Nalo W.
I am absolutely not a fan of Chili's food in general, but I have to say their bartendress, Faye was amazing. She never hovered over us. Instead she was appropriately attentive. She kept the bar clean, prepped for the next shift (something I can appreciate as a former waitress & bartender), & she showed zero signs of judgment as we commiserated & enjoyed the afternoon. I'm not sure how Chili's commends superior service but I hope their attention is fixed on her amazing customer service. BRAVO Faye & mahalo plenty.
(4)Shanna N.
Went at 330 pm...needless to say it wasn't busy! Food took 45 minutes to come out. I order the chili and rice and I get a bowl of chili and rice pilaf looking crap. I finally get it a real bowl of chili and it has old dry hard rice. I don't know about you but i cannot stand eating old hard rice that gets stuck in your teeth. Server was never around to notice anything. Didn't refill water, didn't replace the endless chips and dip that was finished while waiting for our food. He didn't notice that I didn't eat much of my food. Leaving very disappointed!
(1)Joann Y.
Everyone is complaining about the service. I can't help but agree. The waitress took sooo long. We were nice about it since she was quite nice. Food could be better. I asked for my steak medium rare but it came pretty well done. At the time I was too hungry to care, but that is a huge difference and it wasn't that good.
(3)Justin S.
Excellent service and the food was excellent. The only thing I was a little annoyed was the slow service by the hostess on seating us. The hostess needed to know better what tables are ready for service. She started to clean one table for us, but failed to look in the back and there was a few booths already cleaned. When she finally realized the other gleaned booths, she then took us to one of them instead.
(4)Tonya B.
Went with a group of 15 waited 40 min. When we finally got called and brought to our table it was only set for 12 they started to add chairs to the ends of table which would make it cramped asked to speak with manager. Found and alternate space to accommodate our group. Manager apologetic made up with comp chips and comp desserts. Waitress service excellent made up for hostess stupidity on setting 15 guest on a table of 12
(5)Taylor-Darrin L.
We went in just for desert and I was craving there chocolate cake! Which is sooo good if it comes out hot. Weve gone a few times for it and once I could tell it sat on the line forever because it came out room temperate which was really disappointing. We sat down and five minutes after we ordered our waiter dropped our check! I was so shocked, we didn't even get our food yet and she just dropped the check and walked away and we never saw her again, our waters were empty and I think she left the restaurant for the night. She should of transferred the table instead of trying to close us out like that.
(1)Laura M.
I am never impressed with servers that do not write the orders down.. I always have the gut feeling that they will forget something or make a mistake on my order.. Of course.. A side a did not want was on my plate and touching my steak and rice pilaf.. Grrrr.. At least my food tasted well .. What was away from the steamed broccoli.. Yuck.. Server was attentive at least and gave me a large portion of the replacement side I wanted..
(3)George G.
Good, but the food was better on my previous visits. The service was great, waitress was very friendly and very on point.
(4)Megan N.
the food is always good and normally we have great service.. tonight we did not have great service, but I won't rate them poorly based on one time. One thing to note is that most meals are big enough for 2; my boyfriend and I typically split an appetizer and a meal and are full. If you're traveling from the mainland it is also important to know that there are NOT 2 for 1 drinks and there are not free chips and salsa at the bar. That was hard for me to wrap my head around but using social media can get you freebees so take advantage of that. (For example: yelp gave us a free queso coupon... sadly the queso=not so good). We did try the new table side guacomole, it was fantastic. They bring the components of the guac to ur table and make it in front of you. Definitely give it a try.
(4)David C.
Would have given three stars but--what's up with the host/greeter? This location seems to be doing better. Saw the same manager here--which has been unusual for this location in recent years--and waiter and kitchen service seemed smoother than before. Could have used a better greeting from the host. He was missing from his post at 5:00p, and we waited a bit until he decided to slowly sashay his way over, pick up two menus and plop them down on a table. No eye contact, no welcome, no verbal communication. He seemed to be watching TV or trying to figure out something more interesting than greeting and seating us. Same thing on the way out--no goodbye, no thank you, no come back soon. Needs help before he's in the front of the house. Everyone else: great job.
(2)Sheila K.
Foods okay. Service is courteous but incredibly SLOW. Not ok if you only have an hour
(2)Chris W.
Great service. Nice staff. Little slow for a chain restaurant. Maili is an excellent server. Go to your happy place. Fresh is happy . delicious and comfortable. Fajita trio is too died for. Artichoke dip is great.
(4)Peter C.
I went here the other night, it was nothing more then I expected. You know what you're getting when you walk into a Chili's and I'm okay with that. I wouldl like to review the Ziosk system though. Chili's has these new computers at every table that allow you to re-order your drinks and possibly food. I take issue with a couple of things regarding these devices. First, Ziosk uses what appears to be a propietary android OS. Its a little buggy, and glitchy from time to time, its not smooth like other operating systems. It displays the specials, which is pretty neat and could potentially take a lot of work away from the server. I'd like to think of myself as a decent tipper (20% at least), but in the future, if a computer is giving me more service then a server, then I suppose I would question my 20% tip. I may give less, I'm not sure on that. Now I assume that the big idea behind the Ziosk, is that big-picture-wise, servers will get more tables in their section, get tipped less, but more than likely it will even out. If Chilis hires less servers, then more money from their labor costs goes towards the stores bottom line. -again I'm fine with this... its Chili's not Vintage Cave. That being said, there were a few things that bothered me. The Ziosk along with the table caddies take up WAY too much table real estate. If your going keep the Ziosks, get rid of those table caddies. No need for me to read out dated material on a table flyer when I could look at the Ziosk. If a food est. is going to go tech, then go tech... don't half ass it. It should be up to consumer on whether or not I want to use the tech... or even see it for that matter. It was distracting me from my company. I would rather Chilis just make an app similar to CPK's take out app. They could have QR codes or something else for a phone to scan to get the point of sale system the info in needs from your phone. Lastly, I would like to say the our food was what I expected it to be. Our server, a nice filipino girl with glasses... she did her job, we got our food in a timely manner, and our drinks were never empty. Overall it was it was an "a-ok" experience. I'll probably be back but, I'll remove the Ziosk from the table.
(3)Kanya G.
Been here several times with friends. It's in a convenient location, pretty good variety of Tex-Mex foods for different kinds of people (meat-lovers, veggie-lovers, pizza/burger-lovers, people on a diet or the opposite) at a reasonable price. I definitely recommend the Margarita Grilled Chicken here-- grilled chicken, topped with lime and tomatoes, over a bed of rice and beans. Also really like the triple dipper (3 appetizers and 3 dips) and the lighter choice part of the menu. Service-wise, not bad. I haven't had any really negative experiences... so I'm a fan :)
(4)Riley R.
AMBER IS THE BEST SERVER. HANDS DOWN. She just anticipates all your needs. Every time my friends and I go to chilis, we always wish we would have her as our server!! She makes chilis our to go place, besides the deal. Chilis is da bomb.
(5)Dennis W.
Went to the bar on a Saturday afternoon..no "happy hour"...and was impressed with all of the available televised Sports on their TV monitors...capable of showing several games (counted 6)! Bartendress was efficient and busy. Best unlimited taco chips and salsa deal! Taco Salad was tasty. The Avocado Turkey patty was only okay...could have been better if if "real turkey slices" were used instead of the "chopped stuff".
(3)Arley N.
If I could give 0 stars, I would! I've been here many times, always mediocre service. Always waiting for ever to be seated. The food isn't that good either, I prefer the Pearl a Ridge location any day. But there is one particular occasion that just made me never want to go there again. We went out for dinner for my father in laws birthday on Saturday, we were seated outside by these torches. My 3 year old son had just woken up so he was fussy and was freaking out, the manager knew but didn't offer us a spot inside.. Then we waited 20 minutes for the water to come, then another 20 minutes for him to take our order. We were going to get appetizers but we didn't because he took so long to come check on us so we just ordered our food. Then he messed up our orders, then we were dumb enough to order dessert. We waited a while more for that. Now this part, takes the cake.. Everyone paid their bills in cash except me. The waiter charged my card all three of our family's bills! My bill alone was $115 (with tip) then he charged another $80 & $70! Luckily I seen it on my bank account! I went in the next day and they were brushing it off like it was no big deal. The manager refunded me one bill but not the other. It's Tuesday now & still nothing in my bank. He said wait another day then goes "I'll help you out like I did the other bill" like he's doing ME a favor! I'm beyond disgusted with this location. I never am going back again! I bet that waiter pocketed the money.. He had no remorse the next day when we seen us, all he said was "I must've charged the wrong card" (keep in mind, they all paid in cash so there's no other cards he could've gotten it mixed up with) then he just walked away. No sorry, nothing. Ugh.
(1)Joji Y.
The two managers go out of their way to make sure I'm being taken care of. Maybe because they know I'm an actor. LOL. I pretty much order the same thing every time. Texas Cheese Fries for starters and Triple Dipper for my entrée. For dessert it's the Skillet Chocolate Chip Cookie with scoop of vanilla ice cream. I always ask for Lisa as my server, she's the best.
(3)Jennifer S.
A few of my friends and I have visited this Chili's on several occasions and we've had decent food/service. But it's never a great experience, just OK. This visit they forgot someone's soup until after her dinner had already arrived and some of our food was already cold. I ordered the fajitas and the plate wasn't sizzling at all (did they change that for safety reasons?). We also tried the flatbread pizzas and weren't impressed. You'll definitely get better pizza elsewhere. One positive - the server was great at keeping our drinks refilled.
(2)Kaku N.
Service is so slow...... Getting seated is terrible. Roach crawled out on the dinner table.
(1)Kuli O.
Read my review, or read this first sentence and analogy: Chili's is the culinary equivalent of going to a refrozen sale at Safeway, and serving the twice refrozen goods at restaurant by heating them with a microwave or deep frier, however by marking up the food to prices higher than any reasonable competitors! This may seem like a strong review but let me just cover some fundamental problems with this restaurant. Firstly, although the waiters are quick to get your order in, they seem sloppy and immature without real training. I want to be treated by adults as an adult, I am not friends with the waitstaff. They need a serious manager. Secondly, All of Chili's food is overpriced: everything is $13. For $13 I can go to Cafe Laufer and support a local business with excellent service and great clean food! The cake is cheaper at Laufer, and ten times better than the boxed defrosted dessert at Chili's. Thirdly, Chili's food is made on the mainland, and reheated here! There is no chef at this godforsaken place. Why don't people seem to know that? When you order soup at Chili's it comes out of a big can! Fourthly. the food is inauthentic. The Mexican dishes are tasteless and made by people who don't care about plate presentation or quality. Everything was shocking: a tiny barely identifiable slice of avocado on my chicken sandwich, microwaved vegetables!!!!! Finally, it hurt me to see a kind local family eating at Chili's spending their hard earned money at this dump when for the same price they could have gone to the Chinese across the street, CPK, or even kuru kuru. IF you like Chili's slime burgers, phony chicken fried steak ( comes our of a freezer), you need to really stop eating campbell's soup, ramen from a package, and spam. Honolulu has great local restaurants and the last thing we need is another overpriced MCD's substitute! Why do we let such an UN-wholesome restaurant exist in beautiful Hawaii?
(1)Arlette D.
Okay seriously... I walk in the door stand there and there are a bunch of employees. I ask to make a take out order and the one employee tells me go to the bar to place a take out order. I go to the bar and he tells me go over to the back I go to the back and stand there and no one is there so I sit down and dial on my cell phone the restaurant and no get serviced fast sheesh I am surprised I still placed my order... ugh lol but right after the person on the phone says okay 15 min lol I say no worries I'm sitting in here lol hahaha geez! At least the person who finally came to the window was really nice!
(2)Staci M.
If you go to this location, ask to sit in CASEY'S section. I believe there is only one, since everytime we come, we always get the same casey. She is amazing, very friendly, super attentive, and she knows what she is doing compared to the other locations I have been to. I ordered the chicken crispers and my bf ordered the sirloin and the food came out great and hot! Our drinks were always filled, and we always had chips and salsa. Everyone seemed so happy to be at work, everyone had a smile on their face! We sat near the bar, and surprisingly there was only one bar tender, and I'll admit we went around dinner time and it was some what busy, whoever she is, she was quick! One worker handling all those customers? #Skills lol! I love coming here for dinner, and whenever casey is working, she always makes my time here amazing! Someone needs to tell her boss to give her a raise or something, I have never seen customer service this excellent before.
(5)Ariana M.
We wanted to celebrate the first day of 2014 with some Margaritas! So we decided to go to chili's for Happy Hour. Once entering we were seated on the right side of the dinning area. A waitress came and took our drink and appetizer orders. When we were almost done with our drinks and food, we wanted to order more drinks but was not sure how long happy hour was. So when we asked the waitress and she informed us that Happy Hour prices for drinks and appetizers are only good for the LEFT side of the dinning area. - THAT'S STUPID - I was really irritated that no one informed us about the fact that Happy Hour is only good on one half of the room. I was mad that the hostess who sat us didn't ask if we were interested in Happy Hour and I was mad at the waitress for not mentioning if we were only ordering drinks and appetizers that we should sit on the other side of the room to get better prices. I feel that is bad customer service and makes me not want to come back here. The Grub. [[ MAC & CHEESE $3.99 ]] yelp.com/biz_photos/chil… We decided to get the Southwestern mac n' cheese for an appetizer cause we just LOVE mac n' cheese!! :D The one served at Chili's is made with three cheeses, poblanco peppers and toasted bread crumbs! Super tastey! [[ NACHOS $7.99 ]] yelp.com/biz_photos/chil… Topped with 3-cheese blend, black beans, jalapenos. Also served with house-made pico de gallo & sour cream. We also added fresh guacamole for $1.49. I was actually surprised when this dish came out, because I was expecting, well you know a pile of chips covered in toppings. But the way this one is served was actually surprisingly good too. [[ BOTTOMLESS TOSTADA CHIPS $4.99 ]] Extra thin corn tostada chips made fresh! These chips are surprisingly addicting. I definitely recommend getting these if you want something to share with friends. Margarita Partyyyyyy. yelp.com/biz_photos/chil… [[ TROPICAL SUNRISE MARGARITA ]] yelp.com/biz_photos/chil… This drink is made with tequila, melon schnapps, pineapple juice and a splash of grenadine.Out of the three margaritas, this one is definitely my favorite. [[ PLATINUM PRESIDENTE MARGARITA ]] Hand shaken tequila, orange liqeur, brandy and fresh sour. [[ PRESIDENTE MARGARITA ]] yelp.com/biz_photos/chil… Hand shaken tequila, orange liqueur, brandy, in a strawberry flavor (also comes in raspberry or mango).
(2)Jake C.
We occasionally come here craving boneless wings, nachos and other pupus. Yesterday was the last time. We should have trusted our gut feeling to walk out after service was bad from the moment we stepped in. Against better judgment, we waited about 8-10 minutes to get a seat in a mostly empty restaurant. After that, we were blessed with a very rude waitress. Menu's were extremely dirty, sauces oils and smears on every page. Food was slow and the worst quality we've had at this location by a large margin. Poor experience all around...
(1)Steven U.
Not good. I really don't know what to say.....horrible food, but the service was worse. Details won't help me tell you how bad the meal was here. If we didn't come here with friends I would have had a very long chat with the manager. Food tasted bad, the order was wrong and the food wasn't hot. The waitress never brought table settings for us to eat the food, she never refilled drinks, and she was not very efficient. The best part.....the food took forever to make it to the table. Won't be back.....ever....
(1)Chelsea N.
My standards for Chili's aren't high so I don't expect anything special, unlike some previous reviewers. It's a decent place for a casual restaurant night-out. My family and friends usually go to CPK Ala Moana or Kahala, but we decided to try something different. Plus, we had gift cards. Our default go-to restaurant would still be CPK over Chili's. I'm about to be nit-picky though ... I do not like the digital menu-ordering devices. I'd much rather tell my waiter the order. We were experiencing glitches, and had to wait a long while to figure out what was actually ordered and correct the bill. I understand though that technical difficulties aren't common. If I have to use the eMenu, it should at least include everything on the menu. To be blunt, the eMenu seems like a slight easy way out for the waiters. My opinions about Chili's eMenu don't affect my star rating. The service was meh. The food was decent, but if you are on a diet, I don't recommend Chili's. I tried the "lighter choice grilled salmon," and it wasn't worth $20. It didn't help that the salmon was dry.
(3)Young D.
Today, I brought in a large group of students -- something that many restaurants make difficult because they require deposits or have to settle on a "fixed" menu. Not Chili's at Kahala Mall! They were fine about my team of students ordering off the menu. They also allowed us to make the reservation far in advance for our group of 25 so that we would not have to wait when we arrived. Other restaurants would not allow that on a busy Saturday during lunch. Food variety was excellent and satisfied the many picky teens amongst our group. We coaches ordered and split some soft tacos, crazy quesadilla salad, and fajitas (steak and pork) -- served on a hot platter -- those sizzling green peppers and onions were divine! I brought in a celebratory cake and they were so courteous to put it immediately in their large refrigerator. Food was hot, prompt and the manager, Ricardo Muniz, kept checking on us, along with their staff. Thank you all. They made our team gathering stress free. We will be back after tourney next time!
(5)Daniel T.
Idk why this place gets a bad wrap. Mexican food in Hawaii sucks. Straight up. Chilis is not chipotle or some Mexican pace in la, but they serve great food, the wait is reasonable, the alcohol is fun and they are run by local people who care. Give them a Chance peoples they are great and doing the best they can. Not the best Mexican but if u are looking for a place on the easy side for good media. With a local atfidue here t is
(5)Nancy W.
You can always expect for everything to be tasty every single time. I'm a huge fan of the southwestern eggrolls with avocado ranch! Writing this review is making me want to go grab some rolls... Chili's also has great chips and salsa (if you check-in using yelp you can get FREE quiso). I always have fantastic service, never having to wait for refills etc. Chili's is a great atmosphere for both family and sport fanatic as the have the restaurant divided in two. One side being the bar and lounge area set up with about 5 T.V.s and a full bar and the other side being more restaurant set up with only tables and chairs more family friendly.
(5)Reid K.
Ohemgee I just have to write a review for Chili's Kahala before I forget about the experience I last had there. I met my dear mommy for dinner before a movie around 8PM. We were seated right away in the bar area (not ideal for non-drunken convos, but eh) and the waitress promptly came up to ask us for our drink order. I checked in on Foursquare (uh oh, are they going to kick me off of Yelp for the ultimate betrayal?!) and noticed that there was an offer for free bottomless chips and salsa. The waitress was super accommodating and didn't need to "ask the manager" about the offer or anything (ahem, Outback, I'm looking at you!). We ordered the rest of the food and it came decently quickly (love the low-calorie section). We never once had to ask for drink refills, and everything was prompt and orderly. Normally, I'm just MEH about chain restaurants, but Chili's was an exceptional experience, thanks to the wonderful waitress. She seemed genuinely friendly and caring when it came to checking in, unlike other service people who only do it for the tip. When I look up her name, I'll update this review. Thanks whoever she was!
(4)Mia H.
This is honestly nothing like the outdated pseudo-Mexican joint chilis used to be. The food here is tasty, their bartenders are knowledgable & crank out great drinks, and the service here is pretty great. If you've written off chilis in the past, you won't be disappointed to give the revamped chilis another go
(5)Kawai K.
By far my favorite chili's to go to! We always have excellent service here and great tasting food!
(4)Alyson Y.
When my (now) boyfriend asked me on our first date, he let me pick the place and I suggested Chili's and he said, "Or we could go somewhere nice." For the life of me, I don't know why more people don't get into Chili's. They have good food (especially their Local Menu), the prices are reasonable and they have tons of variety with their drink menu. It's a nice place! The one thing about this particular location is the turn over of waiters. The service tends me be a bit slow and I don't think I've ever seen the same person working there twice. I once went here when the manager was trying to stop a group of employees from walking out. I believe they worked in the kitchen. She then came over to apologize for the wait and explained that they just lost a lot of staff and the food would take a bit longer. She comped appetizers while we waited. Whatever problems this location has had in the past must have been managerial - but I've actually never had a customer service or food issue here. Parking is close, they move the tables pretty quickly and they make some of my favorite salads. Not to mention if you sign up for their e-mail newsletter they send you a coupon for free appetizers or desserts (you can choose) at least once a month. I once got one for a free pizza that was delicious, as well. People can knock Chili's all they want. I'm not here to change minds. But, it just means more open tables for the rest of us!
(4)Jasmine O.
Our server was super friendly and courteous making sure everything was to our liking! And of course this is chilis everything is always so very tasty! I checked in and received the queso bean dip for free! Totally score! We ordered bacon ranch quesadillas, turkey sandwich and burger with fries!
(5)Mika H.
We are always on the lookout for dinner places open late. Tuesday night is rehearsal 'til 9pm, so anything that is open after 9 in the Kaimuki/Honolulu area is frequented by us. Chili's is open 'til 10, but they always welcome us at 9:30. This last visit we had an awesome server who was very friendly and helpful with all our dining needs! She even magically got us our last round of drinks when the other server said, "Bar's closed." Liar! The 4 stars are for our server. The food is never bad. I love the tableside guacamole and chips & salsa. We have had experiences where they didn't have certain items, but that's because we were there at the end of the night. My favorite dish is the quesadilla explosion salad and the grilled salmon.
(4)Loryn G.
Check in on foursquare and you get free chips and salsa, which is my favorite food item at Chili's (and a $5 value!). For some reason I feel like all Chili's restaurants are different...this one in Kahala is not impressive -- every time I go the service sucks. Slow servers, rude servers, no server serving you, etc. The Chili's where my parents live is awesome, though, so go figure. If you haven't had them before, get the chicken and steak fajita plate. Love the way it comes out sizzling, and the topping / salsa /guacamole are yummy. I also really enjoy the buffalo chicken salad. Huge portion and super tasty!
(2)jessica t.
One evening a bunch of us went to Chilis kahala for drinks, food, and just to have a good time!!! We started with about 7 people and knew there would be at least 4-5 more people coming. Oh did I mention, we sat at the low tables near the bar. ANYWAY, our girl server did NOT take our food order when we told her we were ready. Instead she just wrote down our two drink orders and flipped her hair away. We informed her that a few others will be coming and if we can have chairs. Our server came back and asked if it's a SURE thing. She said we can sit here and grab more chairs or sit on the other side to better accommodate us. ....... AnYwAY, she was just rude and sassy and unfriendly. She kept brining a chilled crown when we asked for it straight. She looked like she just wanted to go home. Three stars for the rudeness. The food is always good though. What a rotten apple.
(3)Melinda C.
I love several things from chili's, but everytime I order take out for my favorite salad, boneless buffalo wing chicken salad, it gets smaller and smaller. Cant justify the price for such a small salad. I mean its lettuce, give me a break.
(2)Ashley E.
Not really a fan...the food is okay. It really varies each time I've been here. The customer service was good one night and terrible the other. The waiters/waitresses have forgotten about my coworkers and I countless times. I only recommend this place if you are starving.
(2)Bee H.
This place is full of crap please excuse my language but I don't have any other way to describe this restaurant. We went in and weren't even really greated then me and my family was sat at a dirty table I had to ask for the table to be wiped off. The host wipe my table while I wipe the food of the booth sit then we sat down. I just spent $65.68 on a meal that didn't tase good at all. First we ordered chips with spinach artichoke dip it was brought to our table it was ok it would of been better if the dip was a little hotter meaning temperature. It was more on the cooler side when it should be on the warm side. I also ordered a salad it was a joke the salad fell flat the vegetables were not crisp it was like eating a bunch of vegetables that were old or left out to lose it's freshness. Then I ordered a full rack of original ribs with corn on the cob, mashed potatoes with gravy and a side of fully loaded mashed potatoes for my daughter me and my daughter shared the ribs which even that was a joke. The ribs were over cooked to the point it taste like I was eating jerky the flavor was horrible I couldn't even eat it so I put it to the side. I was able to eat the mashed potatoes with gravy and the corn on the cob. My husband kind of enjoyed what he ordered which was some kind of chicken tenders he said it was ok but he would have gotten the sauce on the side instead of having it put on. I literally spent $65.68 just to eat ok mashed potatoes and a corn on the cob because the rest of the meal was literally a joke. I should have stayed home and cooked dinner but I figured I eat out since it was my birthday but boy was this restaurant a disappointment. I definitely will not be eating here again and I wouldn't recommend it to anyone. It's a waste of money. :-(
(1)Paul J.
Been to this place many times and usually have a decent meal. I'm not sure what happened but the quality has taken a nose dive. I had the worst ribeye steak ever; at least that's what I ordered. The cooks have no idea how to prepare and cook a steak. I asked for my steak to be cooked rare and it came to my table a white raw piece of rubber that didn't resemble a ribeye. I sent it back to be cooked a little more and my waiter brought back what appeared to be an over microwaved unappealing piece of meat. The skillet mashed potatoes were just as bad. I'll go to Outback next time!
(1)Jason P.
We were seated after about a minute of standing around looking for an employee to help us. Seems we showed up during shift change as our server had brought us waters and mentioned that Amber would be our server for the day. We ordered a pepperoni pizza and big mouth bites which showed up in a reasonable amount of time. The big mouth bites were more towards medium well rather than medium rare but I'm not complaining it still tasted just fine, however, our server never once asked if we needed anything else or how the food was. Water wasn't promptly refilled, in fact after about 10 minutes of my water being empty someone took it off the table, not sure if it was Amber or someone else, but they never returned it. I had to ask for a new cup of water later on. Overall, service wasn't the best as our server was mostly absent but the food was good. As an employee of the Cheesecake Factory, I do see the difference in service standards between restaurants.
(3)Courtney Y.
Whoa. This place hasn't been averaging very good ratings. Yikes. Hope this review uplifts it a bit! Anyways, considering this isn't my first time here, this place has yet to disappoint me (knock on wood); although, I hope it doesn't plan on doing so in the near future. Some of my go to favorites have been the Sliders (complete with this ranch jalapeno sauce which goes good with the fries), and most recently, their Honey Chipotle Chicken Crispers, which I will elaborate in just a moment. For $14-$15 it is worth the money. There's no small helpings here. My plate came with 5 or 6 chicken pieces with ranch sauce you can dip the chicken in, seasoned corn on the cob (the trick is to use the knife to cut off the kernels so you spare your teeth some stuck corn), and french fries. Definitely is my new favorite. The fries compliment the Honey Chipotle Chicken Crispers perfectly since it can have a spicy kick to it, but tanginess and sweetness that the sauce provides. The chicken crispers is still pretty crispy considering being under siege of the honey chipotle sauce, which in itself is pretty amazing! Everything on the plate seemed to work well, and all the flavors went well. My mom's favorite is the sampler, she got three different things, which were the Southwestern Eggroll, Spinach Artichoke Dip (reminds me of CPK, but richer), and the Sliders (those good ol' sliders!) One more thing to note was that I was able to score a free flatbread pizza, something that is new on their menu. I had signed up on Chili's to receive emails and alerts, and got an email for a free flatbread. Fast forward to today, I was able to use it, and it wasn't some lame portion like the small portions at CPK that you can get for free, it was the FULL portion. We ended up choosing the California Grilled Chicken Flat Bread Pizza, complete with all the bells and whistles: tomatoes, chicken, cilantro, bacon, and ranch dressing drizzled over, can't forget the avocado wedges! All atop a thin crunchy crust. SO GOOD. Really gives competition to CPK and for a cheaper price ($10.99 for this sucker). Didn't had room for dessert today, shame on me. However I have always had the Molten Chocolate Lava Cake Ala Mode every time we grab dessert here. So good! I also heard the Chocolate Chip Cookie Ala Mode was something to try as well. Next time I'll be saving up room for dessert to give that a try!
(4)Colleen O.
Of course it was a pleasure to see lovely Lou front and center to greet you as you walk in...our server was sweet and took care of us as well as the joy of getting to see Maile once again
(1)Shayna K.
Not coming back. The food was greasy, fried and fattening. The prices were inflated. Chili's, I'm sorry but we should have something better in the real estate you're taking up. The only thing somewhat fantastic about our Chili's dining experience was 1) the wait for our table (there was none--meanwhile CPK had a 2-1/2 hour wait, which is why we resorted to Chili's) and 2) our SERVER! She was really really good. I give her 5 stars...but only for her. I would come back if it was just to see her. Not to eat.
(2)Sam A.
Chicken tenders undercooked and sent back. Helpful but far from friendly seevice. Recevied free chips and queso deal with Yelp but Queso looked like "dog p..p." i would not come back to this location.
(1)Mike O.
If you've watched the 2 for $20 commercial with an appetizer and two entrees, YOU AINT FINDING IT HERE. Got here around 545p. It wasnt busy when we walked in but it quickly filled up, with many people from the just finished Sony open coming in. We ordered our entrees at about 550p. We noticed some people were sat right behind us and the ordered shortly after. 600p people behind us got their food and started eating. 610p waitress says it'll be just a minute more. 620p chips and salsa brought to us on the house...still no food. 630p people behind us finish eating and leave....still waiting. 635p Manager drops off our food and apologizes for the long wait and comps our entire meal.......HOLLA! By then we were upset and full from eating the chips and salsa. Our waitress did come by to apologize for the wait also. They get two star for comping our meal and doing the correct protocol for this. BTW the food was just average.
(2)Mac J.
Service is very slow. I ordered the Triple Dipper appetizer and it took over 30 minutes for nothing to arrive. I finished two glasses of iced tea before my appetizer arrived. My Triple Dipper arrived and it was lukewarm. Five minutes later, it was cold. Then my southwest quesadilla was served hot. Why couldn't my appetizer come out freshly made like this? Is the kitchen slow? Or, is my waitress slow? Time to leave this place. I recommend going to the Chili's at the Pearl Ridge Mall. This one is not worth the bad service and quality of food.
(1)Jason W.
Go to Chili's sporadically and last night was one of those nights... I enjoy the food at Chili's, those micro slider burger things are pretty awesome and a long time ago in a relationship far, far away, had different drinks and the country fried steak, which were A-OK. The thing that is remarkable about Chili's and that always stands out to me is how slow it is. It took over five minutes for anyone to acknowledge our table and serve water. Once that happened it was on, service was off the chain. Everyone stopped by, they must have known I was Yelp Elite or something, Idk... Jokes aside, good food, service is ok when it happens, and price is what it is. I reckon a 3 star should suffice!
(3)Andrea I.
So with heavy heart I'm giving them one star. I frequent this location often and it's usually a pleasant expreince. Today tho total opposite. We sat for 15 mins before the waiter acknowledged that we were sitting in his section, then he mentions that he has a partner who both of them were passing us frequently. Got our drink order in 10 mins after that. I had something on the bottom of both beers that they served me and the waiter tried to tell me that it came from my mouth when I hadn't even drank from it yet and it was a pain trying to get another drink they made me order from the kiosk on the table that took 25 mins! Our food finally came my son didn't have his sides when I asked for them they told me oh did he want it, when he clearly ordered it. The fries and corn arrived after he was done eating his food. Besides that our food was ok. Service totally was horrible this time and I understand that they were fairly busy but if that's the case put more people on the schedule. At the end of the meal he wouldn't even give me a bill once again just telling me pay on the kiosk. I'm bummed cause this kahala is close to home but I'll probably hold off and going back.
(1)Joel N.
I frequently go to chili's and sit at the bar to have lunch, either by myself or with a friend. The food is decent and some things better than others, like the pizzas. The reason for my 5 star review is Brie the bartender. She is the best bartender in the city in my opinion!! Absolutely entertaining, knowledgeable, honest about the menu and makes a killer margarita!! She is a huge asset to the team there and I want to give her a huge shout out, because she is a true professional at her trade. One more thing... I wish that you guys had later hours!!!! With dennys gone and other buisnesses closing in the area, WE NEED MORE OPTIONS FOR LATE NIGHT GRINDS!!!! I for one would eat there a lot more if you catered to those who work nights and want to eat dinner late. Just wishful thinking :):):)
(5)Stevie D.
Friendly staff and a decent beer selection. Pretzel sticks are delicious! Great place to hang out for a franchise.
(3)Stacey W.
Our server Chad was one of the worst servers we have ever had. We ordered queso as an appetizer and he didn't bring it out until we reminded him that we didn't get it after he brought out our main courses. He brought out 4 mugs of water for 2 of us leaving our table over cluttered. He never came back to check on us throughout our meal to see if we needed anything more to drink or even dessert. We had to ask the hostess to track him down to bring us our bill and to go boxes, and even then we had to wait longer than reasonable for him to come to our table. We had to ask him for to go boxes twice before he remembered to bring it out to us. He never apologized to us for any of his mistakes, didn't even bother to comp us our queso. To top it all off the quality of the food was not up to par. After this experience we have absolutely no inclination to return. We even tried to send a message to customer service on their website but their website isn't working!
(1)Diane L.
Cold inside so I suggest eating outside. I love the under 600 calorie part of the menu. Service was average speed.
(3)RD T.
Chili's food is as good here as anywhere else. The service is non-existent. Most employees either congregate in the back or at the host stand. I count 4 people standing at the host stand right now. Ever wait 20 minutes for plates to be removed and your order taken.....while sitting at the bar in Chili's? Welcome to Chili's Kahala.
(1)D F.
Came here for breakfast..overpriced and Zippy's more for your value same FOOD. My portugese sausage was burnt on one side (granted did not taste burnt but when flipped over..black) My brother's sausage also was overdone. I asked for soyu sauce and had to chase another waiter down. For the $30 I paid you should go to Eggs n Things endure the wait but be happier with your breakfast. Never again here...
(1)Kelly G.
My son constantly picks this place to dine in when we are out at one of his events - I usually let him & grandma go it alone while my little one & I head home ..... BUT this time we were in their car so we had no choice !! We got there around 2PM and got seated right away in the bar area .... lucky it was a booth so my toddler could feel free but still be trapped !! We had a really nice & kid friendly server ... she immediately had my little miss set up with crayons, a coloring book, & a sippy cup filled with water !! My mom, daughter, and I had the sampler where you have three choices of various fried type items and my son had a huge bacon burger with fries .... everything was pretty good.... and sadly fattening !! *loved that I could relax and not worry about my daughters not so "library" voice, free refills, reasonable prices, decent food, and great service ! ** did not love the bathrooms ... seemed like the toilets have leaks on the bottoms ... do not like stepping in unidentified liquids or my daughter splashing in it !!
(3)Jesseca A.
I love getting greeted by hostile host, do you? Just joking. But seriously, the host had a frown, when I asked questions about making a reservation of 9 they acted as if I was wasting their time. Whatever, I understood that they were busy, as it was a Friday night and I decided to move on. The atmosphere was chaotic. Children screaming, tvs blaring. But it's a sports bar, so pretty much the norm. When we were at the table we were greeted by the waitress, after inquiring multiple time about the status of the rest of our party, in a 10 minute window, she took our drink order and the rest of our party arrived. I had the strawberry lemonade, while bottomless ran about 4 dollars... then the waitress inquired about 5 time if we were ready to order even though she knew the rest of our party just sat. I understand we took about 15 minutes to get settled but as a bigger party, it is inevitable. I ordered the ribeye steak and mash no butter, my boyfriend the salmon and chicken margarita combo. Food took 45 minutes to arrive, lucky we ordered an appetizer to hold us over. My food arrived with butter, I was to ravenous to bother to correct it. My grandmother's chili was cold. We asked for a warm up, came back luke warm. By this time we just ate and left. Food was ehh, service was bllaah, ambiance meeh. All in all 2 stars.
(2)Wanda D.
"To Go" burger and fries, straight to the garbage, the ingredients were unknown, beware!!
(1)Quincey Q.
Was instantly seated outside, was a little weirded out a server was outside but she left soon after we were seated. The server was very attentive always made sure we had filled drinks and lots of chips and salsa even gave us a bag for free. Was weirded out again when a server and manager came outside and obviously were in a heated argument not sure why you do that right in front of customers but whatever. Overall great experience will go again hopefully no arguments next time around.
(4)Biggie F.
I think I'm reviewing a different Kahala Chili's than most folks experience. Most folks experience the indoor Chili's. There, people freeze in super air-conditioned discomfort. But I guess people must like it. Beats me why you wouldn't want to sit outside, in front, where the tropical breezes come sweeping across a well-solicited parking lot. It's nice out there. It's cold inside. As for the fare ... Well, I'm a big fan of the Presidente Margarita. It's a bit weird ... no prices on the drinks menu. Got to be worried about that, right? Relax ... at $8.99, you get a generous shaker (2+ pours) of the Presidente Margarita. It's a keeper. Add to that the standard, good Chili's fare (burgers, salads, sandwiches all good, not to mention the Mexican stuff, which is maybe not why I would go to Chili's [but maybe that's just me]) and -- did I mention the outdoor eating area? -- you have good value for money. This is without taking into account your proximity to the Jack Lord bust, just outside of Macy's. I don't find the service at Chili's slow, but say it was... Wouldn't that be a great time to get your picture taken next to Jack Lord? Book 'em, Dano.
(4)MzShez A.
no birthday surprise here.:( food ok. menu ok. but pricey jus for it Doesn't support troops discount.
(3)Angela B.
This place deserves 0 stars. I just had the worst experience at a restaurant in all my years of dining. It was so bad I felt the need to write this immediately. It's 8:30 pm on a Friday and we ask for outdoor seating. Hostess says will be 15 mins. We grab a drink at the bar. 10 mins later our buzzer rings and she tells us is a booth ok? They are no longer seating outside. Fine since we have no choice. She seats us at a booth and the table is still dirty. We ask the waitress to please have it cleaned. She looks at it, nods and walks away. 10 minutes later we had to ask her again. We placed our order pretty much right when we sat down...mind you I was starving. Our food took 30 minutes, and everyone else was either getting their food or was already done. We ordered steak (medium rare) & salmon and a pepperoni pizza. the plate was hot...meaning it was under the heat lamp for a while. The salmon was over cooked and the steak was RAW. When we complained to the manager, she apologizes but didn't even offer us any compensation. However, they were so bad I wouldn't go back even for a free meal because of the crappy service and disgusting food. I know I should have waited a day to write this but the experience was so bad I had to get it off my chest.
(1)Ben C.
When we arrived we were told there would be 10 minute wait for a party of 5. We waited close to 25 minutes. Once we were seated, it was another 10 minutes for them to take our order, and at least 30 minutes before our food was brought out. When we finally did get our food it was average. Two of us had ordered the same thing but our sandwiches looked different (one of them had been cooked more than the other). Will not be going back anytime soon.
(1)Mad D.
Ate here this past weekend. Southwestern Eggrolls are good. We ordered the triple dipper. ($13?) Boneless buffalo wings are better when you scrape off the batter. I love buffalo wings, but their sauce is less than mediocre. It tasted like watered down tabasco sauce. Half rack of ribs were tender, and good. The 10 oz sirloin was ordered medium, but came out well done and dry as hell. We let the manager know, and she was nice enough to give us a generous discount without us asking. (the half rack was the combo special $20-25?) Raspberry presidente margarita ($10) - you get a small salt rim glass, but they give you the shaker to refill your drink. Refreshing, and good. Service was good.
(3)Bill L.
We live not far from the Kahala Chilli's but we hardly ever go there (maybe once every 2-3 years). The food just hasn't been that impressive when we've gone, the lines are pretty long and it is on the edge of Kahala mall so parking is always an issue (although it is free). I'm afraid the other reviews are right - this Chili's really isn't unique at all, the views are of a shopping mall and busy street and the food is so-so.
(3)Jacob N.
It's a chain Tex-Mex restaurant. There isn't anything too special about it, and as long as you know what you're getting yourself into there shouldn't be anything too disappointing here. I do, however, like their chips and salsa that gets dropped off at your table to start things off. They've also got a couple of the unhealthiest dishes according to some food surveys. The Texas Cheese Fries, and one of their big burgers, so watch out what you order here! I usually stick to one of the salads, or the lunch special bottomless soup and salad combo whenever I come here. The thing I like about Chili's in general are the happy hour specials that you can get in the bar area, oh, and the fact that they have a bar. I've definitely had better Mexican, and Tex-Mex at other non-chain restaurants, but it's convenient, and the service is usually pretty good, so it's A-OK in my book.
(3)Kawe N.
There were empty tables & seats in both the bar area and regular seating. I'm talking about atleast 4-5 tables in bar side and about 8-10 tables on regular side with people waiting outside to get in. We sat on the bar side that is normally seat yourself. The manager comes up and tells us sorry you cant sit there. There's a waiting list...really? All these empty seats and you have people waiting outside what's going on here? He said you can sign up on the wait list. Why sign up for the wait list and wait with the other poor people waiting to get in. Apparently they didnt want to make money or our business tonight. We gladly left and went to CPK. We walked right in sat at the bar, got beer and food within 15min. They took care of us and we spent well over $100. Sorry Chili's that was the 3rd strike, we are not going there ever again.
(1)Vera H.
The food takes way to long to come out!!! We ordered a beer and a appetizers of chips and salsa, that came out pretty fast, then we ordered our meal that took 30 minutes for steak fajitas and a taco dish yikes!!!! By the time we were our meal came we were full from all the chips ugh.
(2)Teresa L.
I came here on a monday night around 630 PM. It wasn't crowded so we were seated immediately. For appetizer we had their special tripple decker where we selected 3 from a list. I had the spinach artichoke dip, southwestern eggrolls, and boneless buffalo wings. The spinach artichoke dip was delicious despite the few large chucks of artichoke. It came with chips that were very thin and complimented the dip very well. The dip was not so heavy because it was topped with cheese and tomatoes. The southwestern eggrolls were also very delicious. I'm not a big fan of beans but I loved the beans in the egg rolls. The only appetizer I would do without is the boneless buffalo wings. They were too salty and tasted like something I could buy premade at costco and heat in the oven myself. For dinner I had the rib eye which was 12 oz. I ordered it medium rare but half came medium rare and the other half came medium well. The sides that I chose were broccoli and cole slaw. Their cole slaw was okay but the broccoli was too soft and watery. I guess I'm used to slightly cooked broccoli that is sauteed rather than boiled. My parents shared the same dish as I, but instead they got the loaded mashed potatoes and french fries as their sides. The loaded mashed potatoes is similar to a baked potato but without the potato skin. Their french fries were also okay. Not great, but not bad. The worst thing about this experience was the service. I took a while for the server to give us some boxes for our food and our check. I would come back again for the food, but I would be prepared to experience long waits for a table or for service. ** Happy hour is from 4-6 and it's something like $2 off appetizers and $2 off 23 oz draft beer **Order online To Go at chilis.com
(2)Jared W.
Chili's is ok.... and just ok. Their commercials use to be about their ribs but Ruby Tuesday's Ribs are way better. Also, every time I come I feel like I spent too much money for plain tasting food. I can spend $35 or more and I just drank water. Food is not healthy, nothing is amazing, it's a place to come when you are bored with all the other restaurants. On the positive side of things, the last time I went the waitress was nice and happy and she offered our table free chips and salsa. -Photo: yelp.com/user_local_phot… The salsa is actually pretty good. There was a tons of chips and it wasn't too salty but crispy and light. Might actually be one of the better things that they serve! For appetizers my friends and I ordered the triple dipper: buffalo wings chicken crisper potato skins. -Photo: yelp.com/user_local_phot… Good combination of things. Again, nothing here stands out, and after your done you just thinking, "yah that wasn't too bad".
(3)J L.
Ehhhhhhhhhhhh. Idk if it's just this chilis because the chilis I've tried out in pearlridge and Mililani were better than this one. I came here on a Friday night with my bf and there was a 20 minute wait. Understandable as it was a busy Friday night. The hostess was REALLY friendly, i don't think i've ever seen such a happy hostess lol. I ordered their bottomless mango tea, VERY GOOD! I really like their tea! Probably the only good thing. I ordered the lean sirloin with broccoli and side mac & cheese. Wow. The portions were so tiny. For $16 it wasn't that much at all. My mac & cheese was also COLD! :( I told the server and she got me another one pretty quickly. After eating everything I wasn't full at all. At $25 I should definitely be full. The service however was good. My waiter was helpful and she was nice. She looked flustered though probably because her section was slammed. EHHH. I don't think I'm gonna come back to this particular chilis location....maybe the other ones but not this one.
(2)Mr. P.
Went for take out dinner.I got the Memphis dry rub full rack of ribs,can't beat it. The take out container are bigger than previous and fit the meals better,compared to the plate lunch size.Service was great,food was ready prior to time estimated so pick up was fast and friendly.
(5)Angela M.
Dear Chilis, Your teeny tiny tables make it possible to not only brush against the thigh of the unsuspecting but fortunate person seated across from me, but also reach everyone's entrees with my fork. Like. Your waitress was friendly, smart, and had cool hair. Like. You have black bean burgers for those of us who do not eat meat. Like. Your guacamole has large chunks of avocado. By large chunks I mean a complete quarter avocado quietly lying in wait for the next chip victim. Wafer thin chips + 3 inch avocado chunks = FUTILITY and DESPAIR. I suggest you purchase thicker chips and also smash your guacamole with a fork. Dislike. (Dislike the despair part, not my super awesome suggestion.) The wait for our entrees took many, many valuable minutes from my life. Time is money, so taking into consideration my extremely high hourly value that I place upon myself, forty minutes of wasted time is equivalent to at least 75 cents, possibly a whole dollar. You owe me a dollar. Dislike. My BBQ black bean burger was okay. The fries were edible. The molten chocolate cake was freakishly amazing. Chocolatey and gooey and roll-your-eyes-back-better-than-sex deliciousness. The best commercially produced cake that a person could ever have the pleasure of gluttonizing. LIKE. SIncerely, Angela
(3)Michelle Q.
I've been to Chili's in Michigan, but last week was the first time I have been to one in Hawaii. Prices are average, ranging from about 10-15 dollars a plate. If you come here, you HAVE to get the Texas Cheese Fries. They are the best things ever. They are fries topped with melted cheese, bacon, and jalapenos. I tried their Jalapeno Smokehouse Bacon Burger. It was okay. Nothing Special about it. I also had their Southwestern Chicken Pizza. It was pretty good. I would order it again. The service was excellent. The waiter and waitress came by checking if we needed anything and refilling our waters.
(4)Michael C.
This location was on my boycott list for most of 2010 because of the horrible horrible service we received from a server twice in the same month. Yes, you read that correctly: we had the "luck" to have had terrible service from the same person more than once in the same month. Now with that said, you must be wondering what possessed me to return. And with that I have a simple answer: I let my friend pick the place and he picked Chili's. When he finally decided where he wanted to go, he asked me to phone ahead and put our name on the wait list. As luck would have it, the wait time for 2 people at the time in the evening (7pm) on a Friday night no less, was 10-15 minutes. Thankfully my friend had the thought to call ahead because there were at least 10 people waiting outside the restaurant when we arrived. I'm pleased to say we were seated right away and in a booth! Thank you Chili's hostess! I must also mention that the hostess was on the "look out" for me and was very pleasant, polite, and friendly. SERVICE: The server was just simply amazing! She had such a friendly attitude, was really personable, and just overall provided exceptional service for our entire visit that evening. My friend and I ordered some of our usual favorites for dinner: Bottomless chips and salsa to start, Country friend steak for him, and the Big-mouth bites cooked medium for me. After taking our orders, our server promptly returned with our drinks, which were periodically filled throughout dinner, no empty glasses on this visit. As far as the food, the chips and salsa and both our dinner entrees were just perfect, no complaints about the food at all. The server really impressed me very much as she always made sure to check up on us to see how we were doing. She also offered take-home containers and dropped off the check in a timely manner. Needless to say we left her a generous tip. NOTE: The menus at this location are now located at tables so make sure not to hand them back to the server when they take your order (like we did!) YIKES!: I would have given this review 5 stars were it not for the not-so-well kept bathroom. The bathroom could have been more tidy, and there was hardly any soap and no paper towels in the dispenser when I went to use the bathroom that night. =( Bottom Line: I guess it pays to give businesses a second chance, you may be surprised and impressed.
(4)Daniel M.
I want to like this place, but there is very little to recommend it. Wouldn't it be nice if they actually had good chili here? I guess I will end up there when there is no motivation to leave the neighborhood and it's late. The service is spotty. Sometimes I've had motivated servers, other times not. Example: asked for boxes--the check arrives-- ask again for boxes--- boxes arrive-- we are supposed to put our food in the boxes (ok)-- after we do this the waiter comes by to collect the check-- no attempt to clear any of our plates (Ok, I get it, it's late, we'll leave). Their molten lava cakes are pretty good-- and they have a full bar.
(2)Christine L.
Okay this review is for the food. Because when we visited here last night our server James was excellent. Totally not his fault that the kitchen at this location SUCKS. Anyone who knows me knows I'm a foodie, so Chilis is really just an option if nothing else is open. But Boyfriend loves their chicken crispers so we went to the Kahala location last night. First we were seated in the bar next to this very loud table of 5 extremely drunk people. They were super obnoxious so we asked to be moved. This is strike one for me because I feel especially at a family chain, they should know when to cut people off. Our server later told us that they had been there for two hours and had 14 shots each! Um overkill much? Anyways our server was this adorable young guy named James, and if it weren't for him we would honestly have walked out and not even paid. Now foodwise I should have known better than to order steak at Chilis but they had this deal for $12 and it came with a salad, 6oz steak, garlic bread, and sweet potato fries. Sold. Boyfriend got a salad and his chicken crispers. I specifically asked for no onions on my salad . Onions were present. Sigh. Also my salad were topped with cucumbers that had mold on them. Um...ew. My medium steak came out and it was almost blue rare. I could tell without even cutting it that it was raw inside. I asked for it to be medium and my server took it away with many apologies. Nice kid. It comes back...same piece of steak (I could tell from where I cut it) only now it is officially dead. I don't think I have ever had steak that was soooo well done. I choked on swallowing a piece. Now to be fair the manager did take it off the menu but I was pretty disgusted with the food at that point. And poor James looked like he knew he wasn't going to get tipped. But still acted like a champ! So friendly still and joked around with us. We ended up giving him a 30% tip cause we felt so bad, although his service really was excellent. Overall worst food I have had in a long time. But go see James V! Great server!
(2)Krysten I.
I'm not a huge fan of Chilis....The food is just okay and the prices are a little high for the quality/amount of food you get. When I am craving chicken wings (the honey chipotle chicken strips are pretty darn good), I'll come here, but other than that, it is just A-OK. I like that they let you choose sides with any entree, however, the list of sides to choose from doesnt appeal to me at all. They have nice outdoor seating (right next to a parking lot. lol), but parking can be a pain..... Several yelpers have complained about the service. I haven't had any BAD experiences, but there are always a plethora of hostesses at the door, just kinda standing around. I thought that was weird.....
(3)Brent S.
Let's be real. You can't expect to get an amazing meal at a middle-of-the-road chain restaurant. So for the purpose of this review, let's set expectations, as such. Chili's has some really great dishes for an everyday meal. I was pleasantly surprised by their Original Baby Back Ribs. Very flavorful. Pretty nice seasoned rub and cooked well. The Mini-Burgers were also really good. Potato skins are pretty standard. The service was quite good for a chain restaurant. Not a bad place to go if you're looking for a decent no-thinking meal.
(3)Kellie C.
Good place to stop for a quick lunch after some shopping. Food and service were both good.
(4)Jerrene T.
I vowed to never go to Chili's ever again! Oh man but then I went back on my word and karma nipped me in the butt... it was awful. Chili's had a coupon for $20 for two draft beers, unlimited fries, and two burgers. We checked the coupon and it did NOT say anything about "not valid in Hawaii." We went in on a Friday night and specifically asked if it was possible to use. The host said sure no problem because nothing about Hawaii. So we waited our time (30 minute wait) and when we got to our table, they tried to sit us down at a booth... but we have a baby so we needed a high chair. They told us oh well, there's no room for a high chair but it's obvious we needed one so why sit us at another table? Hello we stated this from the beginning. FAIL! Okay we got seated at the table and then asked the server to check on our coupon but he was like oh it's fine doesn't say not valid in Hawaii. So after we order our beers, then the manager decides to tell us not valid in Hawaii. Mind you it doesn't say such a thing. ISNGIO:SNGOINS:GOINIO:n That was my rargle fargle by the way. Anyway, she comps us an appetizer and a dessert. The sampler appetizer was decent. However my entree was a different story. I got some kind of wrap. But HALF of the wrap fell out when they brought it to my table. I told the waiter and he was like oh sorry. SERIOUSLY? UGH. Why did I come here? I didn't eat because it was horrible... I gave my husband a bite and he spat it out. Dessert was okay but it doesn't change the fact that I am NEVER coming here AGAIN. I promise! It was SO bad... I can't believe they didn't take the coupon and the food was terrible. The manager was really rude on top of which even if she comped our appetizer and dessert. I would have just given the customer the coupon discount... because it doesn't say not valid in Hawaii. Okay I learned my lesson... fool me once, shame on you... fool me twice, shame on me. See ya Chili's!
(1)James L.
I frequent this place roughly once or twice a month, probably cause it's a chain restaurant and I know what I'm getting. Good: The food isn't too bad, of course I usually get the same thing so I'm a little limited on other items input.. The desserts are usually good. Bad: Parking is at Kahala Mall, but during busy times, it can be a pain to find a spot. Reason for this review: I sat at the bar today for lunch, the games were on tv so that was good (and expected). The service was average, nothing spectacular, but not horrible. The bad thing is where I sat (on the window side, aka town side of the bar). From here, you can notice how filthy nasty (see picture) the bar area is, enough to not want any beverages. This place definitely needs a good scrubbing. I will eat there again, but now I know where NOT to sit..
(2)CJn M.
Worst service ever! I will never go back there again! First of all, from the time we placed our order it took 45 minutes to get a portion of one of our order. Mind you, by this time my kids are starving. And what kind of restaurant serves the chips of a platter by itself without the dip then serve it 10 minutes later? Then I decide to buy a gift card. Worst mistake ever, because I had to wait another 15 minutes for the manager to bring them. And the reason it took so long is because she was in the kitchen laughing and joking with her kitchen staff while I stood there watching all of this happen. Finally 30 minutes after we finished eating, I had to walk to the waiter and ask for my check. I would NEVER go back there again!
(1)Margaret L.
We recently went here on Monday afternoon, the place wasn't crowded. Our waiter was very patient with us, (we were a party of 8) and for most of us this was our first time in a Chili's restaurant. There were so many choices to choose from, it took us awhile to decide what we wanted to order. In the meantime our waiter takes our orders for drinks, he brings four of us ours, then we ask where the rest of the drinks are, and he says the bartender is making them, um......the missing drink was a coke, how hard is it to make that? My niece ordered a budlite-rita (a margarita with a little bud light bottle stuck in the drink)...as the waitress is bringing it to the table she spills the drink not on one but two of us...by then half the drink is gone, and she plops it on the table and walks away....I told my niece to be sure to tell the waitress that she will only pay for half the drink since that's all that was left in the cup! Anyway, back to the food, I had the chicken quesadilla which was really delicious, my son had the bacon burger sliders, ( which he didn't care for at all) my brother had the ribs, which he said was ok, but for the price should've been a lot better. My sisters had the salad one said it was really delicious, the other said it was ok! The chips and salsa were really good.We also ordered the spinach artichoke dip, which seemed a bit pricey and we didn't get any chips or bread to eat with it, so I am not quite sure why they call it a dip if there is nothing to dip with...Overall the service was ok..food was ok.
(3)Sean R.
I was impressed. I had 3 hungry hard working men that were thirsty and needed some help badly. They were very helpful. I gave them a really hard time cuz the first Queso i got was a little runny. The manager Nannette apologized to us and replaced it with a much better version. Chad our server, handled our concerns with class. Great job overall. I will definitely return. The strawberry margaritas were great. And the special sauce we invented an Awesome Sauce that was the spiciest thing they'd ever had here. buffallo sauce, Roasted jalapenos, and salsa, with lime. mmmmmmm
(5)Shinobu S.
I LOVE IT HERE!!! THE STAFF, KEELAN, & JAMES... so surperb with their customer service and they made great food suggestions. The food and new menu items are great!!! I will recommend KAHALA Chili's to my friends and family.
(5)Courtney H.
This was a most interesting evening. Here we are - sitting in the outside dinning area at 8:30 pm. It's dark as a witch's heart. People are using lighters and cell phones to read the menus and see what they're eating. From the time we sat down at the table until the food arrived was 55 minutes. Way too long. We don't blame the wait help, the stuff was just real slow coming out of the kitchen. One would think the manager would at least stop by and apologize for the dungeon atmosphere and slow dinner. Nope. We usually go to the Chiles in Waikele. Give them an 8. The one at Kahala Mall gets a 2. It's really gone downhill the last couple of years.
(2)Amanda U.
Steak Fajitas!!! OMG, there's something addicting and delicious about these steak fajitas! Upon our arrival in the pouring rain we were nicely greeted by the hostess that got us quickly seated at out table. That my friend's was the only quick service at this visit. We waited about 10 minutes for our server to visit us and get our drinks ordered, we then waited about another 10 minutes for our drinks to show up... And then another 10 minutes to order... and then a good 20 minutes to get the food. At least my fajita fillings were still sizzling on the pan. The food was delicious, not too sure if it was because by this time we were already starving and anything and everything, even our neighbor's artichoke dip was making our mouths water. We then waited another 20 minutes for our check.. If the service was better this would have been an easy 5 stars but nope the only thing amazing was the ribs and steak fajitas... Yes I will be back for the fajitas with a hopeful mind to which our service will be on the opposite side of the spectrum. :)
(3)Greg B.
Chili's Grill and Bar is a middle of a road eatery. The one thing that it has for it comes in the service. The food and drinks are always prompt. If one orders the iced tea drinks, there is always a person on hand to refill it, as so long as he/she notices it. The menu has constantly changed from mostly burgers to fried things to (now) health based meals. These health based meals are Mexican/pizza or variants on having a vegetable based dish on the side. The deserts are fair. Chili's does have a habit of eliminating the dishes that are popular in lieu of cocktails. It does have an extended alcoholic list. It is almost never fully crowded and one does get a seat on the restaurant side quickly. I would recommend this place because of that and the swiftness of service. The place also serves well as a backup due to a busy timeframe at another eatery. Parking is rather challenging because it's in Kahala Mall and you'll be lucky to get on right near the place.
(3)Sherrie D.
Ok, we sat outside on the patio (Kahala) in the evening; the night was perfect. It was cool with a slight breeze. The waiter was nice. The issue is with the food. It was not that great. I guess when you go to a chain it's hit or miss. It was miss. I ordered the appetizer trio and one of the choices picked was a chicken tender covered in a sauce. We couldn't figure out the taste cuz the chicken was so over fried, you couldn't bite into it. I did tell the waiter, who said it is over cooked. Don't they have quality control, Chef Ramsey would have sent it back... Having said that if they don't have quality control at the cooking station then the waiter should not have brought it out; look at what you serve, that would be the ideal.
(2)Yummy T.
The last time we came here, they put dirty dishes on our table as "clean dishes." We decided to give it another shot. This time it took 30+ minutes for them to take our order, but when the food came, we had to get our own utensils. No napkins or anything. Our food was good and there weren't any problems. After that, service was a little faster. We payed cash just because we didn't want to wait any longer. The only good thing about this place is that our waitress was very nice.
(1)Nicholas C.
This place had AWFUL service!! We spent about 2 hours at the restaurant, one of which was waiting for food. The restaurant was maybe 3/4 filled, and for some reason the staff seemed to disappear. Ive honestly never gone to a restaurant where there are no waiters, servers, etc on the floor for 5 - 10 minutes at a time. Our waitress, a blonde woman... michelle I think, would give us half arsed apologies about the wait, yet never seemed to give a damn about us otherwise. I timed her leaving the floor on one occassion, 12 min to get a fruit punch and one plate of ribs. Are you kidding me!! We constantly ran low on water and I actually had to get up and walk to the host to ask for our check and takeout containers as our waitress disappeared once again. The food itself was pretty good. My burger was pretty good, and the rest of my family didnt have any real complaints for food quality aside from the ridiculous wait. I dont think I'll ever come back and encourage people to stay away from this nightmarish service. Sorry chilis' but you ruined your chance for my family and I. Avoid like the plague unless you enjoy long wait times and junk service. PS. As we left, the waitress immediately swooped onto the table and snagged the tip. The fastest response we got all night. Such a shame.
(1)Cindy K.
Can this chain restaurant SUCK any harder? If a "NO STAR" review was possible, this would be it. This has got to be the restaurant with the WORST SERVICE EVER!!! I seriously suggest that they review their customer service policy. The waitress brought us water and took our order promptly, but after that it was all downhill. We waited for about 40 minutes for our food and when it did arrive, it was cold. The plate was hot from sitting on the warmer, but the hamburger buns were cold and as hard as rocks. French fries tasted like calamari from the oil being overused and old. Oh hell, I don't even think calamari is on their menu. What really amazed me was that another waitress from another section had to ask us if we were waiting for our food. Yes, our waitress walked past our table 3 or 4 times completely ignoring us. The MANAGER even walked past our table 3 times WITHOUT even noticing us waiting. We did bring it to the manager's attention, and although she was very apologetic and did give us some $5 coupons, I will never go there again...Anyone want some $5 coupons so you can go eat cold crappy food and have terrible service?
(1)Megan M.
We came in on a Wednesday at like 5pm/pau hana time and it was surprisingly not super crowded. The service was quick and they got our drinks and food out really fast. The servers here are awesome and the pau hana specials (1/2 off appetizers and beer/margaritas) are legit.
(5)Sarah S.
A nacho platter should not come with just enough chips to cover the plate. Nor should it have exactly one pepper per chip. Or a sprinkle of olives. A nacho platter should not know what limp lettuce is. Fortunately I was rather buzzed from my Mango Presidente Margarita... In my nacho lovin world, I order nachos because I am need of a cheap pupu, not to be reminded that I am actually ordering a cheap pupu. I want disorder and globs of sour cream and cheese. Not uniformity and precise measurements. Maybe it was a bad day in the kitchen...I just wish it wasn't on my nacho craving day.
(1)David E.
As usual, we had a great time at Chili's Kahala. When we first arrived, we were told that a wait for an inside table would be about 45 mins and that a table outside would require no wait. We decided to sit outside. They took our drink & appetizer orders and then it started to rain. Without us asking, the employees were able to move us into the restaurant really quickly. Skillet queso came out of a huge basket of chips & salsa. As usual, the chips were great but while the queso was good it just tasted like bean dip to me. I loved my entrée, the Honey Chipotle Chicken Crispers. Delicious. I was also told the steak & ribs that my co-customers had were good as well. The service was great. Very quick to deliver, friendly, accurate, and quick to bring stuff like refills & napkins. As I said, as usual, we had a great time at Chili's.
(5)Billy W.
I'm totally surprised this place has such low ratings. Perhaps they have changed for the better? Came here for dinner on a weekend night and was instantly seated. Waitress was nice and friendly, got us our drinks and orders. I ordered their new Mango Chile Chicken which is a grilled chicken breast topped with a mango/tomato/avocado salsa that was a bit tangy, zesty, and slightly spicy. It came with steamed broccoli and rice. This dish was amazing and I wanted seconds! The only bad thing was the portion size. The chicken breast was a tad small compared to the rest of the plate. My friend ordered the Margarita Chicken which was very flavorful and came with marinated chicken breast on top of rice and beans. Honestly, his dish of food (and the chicken itself) was bigger than mine and his dish was a little over a $1 LESS than mine! For dessert, we just had to get the molten chocolate cake after seeing another table getting it. This is simply the most amazing dessert you'll ever have. It's basically chocolate cake (without the frosting) topped with a scoop of vanilla ice cream topped up with drizzles of hot chocolate syrup that dries and becames a chocolate crust around the ice cream. My grammar is all messed up just thinking abouts it! I honestly wanted to give 5 stars to this place for the food and service that we got but I'm going to dock one star for the portion size. I did NOT have enough of that mango chicken...
(4)Darcy K.
Aiyah what happened!? I ate lunch with a friend today and we were both really disappointed. The waitress failed...hardcore!! Supposedly wanted to recommend something but did not... BS ALERT! I was really unhappy with my "trio sampler appetizer" dish. Ordered sliders (meh, they were nothing special. Found it strange that the patties were connected to each other and the elements of it were generic), fried cheese (not cooked enough), and chicken crispers (beer-battered, not a good combo for chicken). Apparently there is another method that they cook the crispers, called "Country style", and the waitress described it as "Basically like KFC-style." NO GOOD ALREADY! For dessert, I ordered the molten chocolate cake. got to the middle and the chocolate was not even completely melted. Not too bad, but could have been better. That hot fudge is so good with the vanilla ice cream! Food took longer than average. Also I find it disappointing that there is no happy hour specials, yet they have a full bar and many specialty drinks (especially margaritas). Poo. Bad service.... with a smile. GOOD POINTS: Their Classic Bacon Burger is really good! Instead of getting Chicken Crispers, I recommend their wings (bone or boneless, no matta). The sauce is spicy (7 on a scale of 1-10)!
(2)Jasmine N.
1. It's a chain restaurant 2. You kind of know the food you're getting 3. The service was good and water was frequently refilled One of my besties and I got together to celebrate her birthday (that was in June : /) and the birthday girl gets to choose the place. She decided on something simple and familiar CPK Kahala. We decided to meet there at 7pm. After parking and walking to the restaurant I noticed it was REALLY DARK. I thought maybe they recently got the windows tinted so you can't see inside but as I got closer I knew something was wrong.. NO POWER!!! I texted the bestie and we decided on Chilis. Thankfully Chilis had power.. This is probably the busiest I've ever seen them but for two I only waited 5 minutes. After getting seated the server came by quickly for drinks. The food: She decided on Chicken cajun pasta.. I decided on the tripple dipper.. boneless buffalo wings, big bites (burger sliders) and spinach artichoke dip that comes with chips. Everything was good. The pasta is just as I remember it. We even had lots to take home. 4 stars because it was a life saver. It was only $30 for two of us which was a lot less that lunch the other day. ^_^v 31 yelps - 4/31
(4)Galen S.
Great service on a day I felt I would get horrible service. Valentines day! We had a very short 45 minute wait as walk ins. And we were given a table even earlier. Amazing service
(5)Kim M.
Chili's has been a family fave for quite some time. It's definitely not the healthiest choice, but it's a tasty, family-friendly one. Their wide variety of food makes dining with picky eaters (like my little sis) a cinch! Chili's has a nice-sized specialty drink menu as well as a cute kid's menu--See, great for the whole family. And the manageable wait times make this a great spot for a last-minute family dinners. The last time I dined at this location was with my bf, step-mom, and little half-sister. My sister is pretty darn fickle when it comes to eating. She only likes certain foods, and they've got to be unhealthy. Luckily, Chili's has cheese fries with bacon bits... And on the kid's menu there's macaroni and cheese. Yay. She had both. Us "grown ups" ordered a crap-ton of food. I ordered the cup of chicken enchilada soup, shared the triple dipper appetizer with the bf, and ordered the chicken crispers for dinner; my bf ordered the half rack of the baby back ribs; and my step-mom ordered the mini-burgers. Needless to say, our table was incredibly overcrowded. In order to fit everything on our table, we had to stack and consolidate--it was a complete mess. And due to the side dishes that came with the entrees, we had a ridiculous amount of starch. Waaaay more than enough. In other words, portions are generous; starch portions are extremely generous. The overall experience was okay. The food was tasty and sinful as always... Service, on the other hand, was not so good. They were slightly busy and messed up on an order, then forgot several things we had asked for... The water refilling was a little slow too. Hmm... Understaffed?? We were in no rush, but felt slightly forgotten. :( We will be back, but hopefully when they are fully staffed or not as busy. Yelp 365 - #013/365
(3)Nick B.
I like chili's it's good food the service improved they have sportscenter on tv and their food is pretty cheap I would regularly eat here
(4)Estelle T.
I love this place! Although it may be a chain restaurant, its still pretty darn good. I always come here whenever CPK is too filled. Its a great backup plan whenever you're feeling pretty hungry and want some quick grub. I always order the Country Fried Steak because of the 1) HUGE MOUND OF MASHED 'TATERS 2) HUGE PIECE OF STEAK 3) CRAZY GOOD SAUCE! Other than that, my partner ALWAYS gets the Shiner BBQ Ribs. Hey, the service is good, the food is decent, and theres hardly ever a wait. Why not stop by this place? Why only 4 stars? It's because I wish they still served complimentary chips and salsa though ): I used to go through plates of those back when they did.. but I guess the good things don't always last )':
(4)Shay F.
When I go to this restaurant, I just never know what to order. Everything is either too fried, or too meat-y. But today, I found the cobb salad. I ordered it with no chicken and bacon and extra of the other stuff...and it wasn't bad at all! I mean the egg was a bit suspicious, but it was edible. LoL. I've experienced better restaurants so this one will have to be a two star-er. Yelp 365 Challenge #34/365
(2)Jeffrey T.
Went to Chili's with some friends around peak dinner time and we were seated immediately. This is saying something, considering the wait at the nearby CPK was around 45 min to an hour, and basically sums up Chili's reputation as being the "second" choice for eating in and around Kahala Mall when Kuru Kuru Sushi and CPK are both full. The main problem with the restaurant is that the service staff is completely disorganized. I feel like this is why the waitress will often say there are two of them taking care of your table, simply because you won't see one of them for the rest of the night as another one shifts over to take care of requests. At one point my friend got two more ranch dips than she requested because they both fulfilled the request. It's not a bad thing, but this problem can definitely impact you in a negative way. I'm a fan of their BBQ chicken and it did not disappoint me when it came in the triple dippers fashion. I've never had an issue with the food at Chili's save for some of their burgers being overdone, but it is just the service that concerns me. At the end of our meal, it took the waitress a good 15 minutes to come by again despite the fact she said there would be two of them taking care of us. We didn't even see her in our side of the restaurant for a majority of the time.
(3)Kevin B.
Excellent service twice this week!!! (Both dinner times) By two different male servers!!! Excellent food!!! Thank you!
(5)Kainoa C.
The food here is very tasty, flavorful and come in a wide variety. But what I appreciate the most about this place is the staff. Severs are friendly, food gets served quickly and if there is mistakes in your order they quickly resolve the situation. Over all a great place to get a bite to eat.
(5)Gary M.
Wish I would have read the reviews before I set out across town to come here. First I called to ask about the birthday email club. It wouldn't let me print out the coupon for the free desert so I called in advance to make sure they would do the birthday thing and not mess it up. So I get to the restaurant and get seated. The server came over and did not seem to be in a good mood, just what I love when I go out to enjoy a meal. I tried to joke with him about getting two appetizers since I had two coupons; he was in no mood for that so that set the bar for our evening. I also told him that it was my fiancées birthday and let him know about the call I made earlier to the manager about it. We ordered and waited for our appetizers. The server came over and apologized that it was taking so long to bring out the apps and that it would be out soon. After about 20 min or so they finally came out and he apologized again for it taking so long. They actually tasted pretty good, they were some type of chips and but having the server as dry as he was and it feeling like we were bothering him being there made the experience less than pleasant, especially since I drove from Liliha to go there for my fiancées birthday. Then after another 15 min or so the main entrees came out. This is where it started really sucking. I ordered the ribs and fries and started to eat. The fries were dry and semi-warm, not hot and fresh but dry and semi-warm. The ribs were a little tough and also semi-warm. It was apparent that they held the meal because the appetizer took too long and they didn't want them both out together. My fiancée had the chipotle chicken strips and she had the same experience with it not being hot, same with the fries warm and dry. As we were still eating I asked the server for a to-go box. The box came out and so did the bill and they started cleaning up right away to get us out of there. I was waiting for the birthday song and nothing. How nice of them to forget why we drove all the way there, FOR HER BIRTHDAY! So I mention to another server what happened and still nothing for another 7-8 minutes so I had to ask, again, my server for the birthday perk. After another 10 minutes I finally hear them coming. After they did their stint they dispersed quickly and without even giving us a spoon for the desert. Had to wait and find the server again. All in all it was a very unpleasant experience, the only good part was that I was with the one that I loved on her birthday and because of that I was not going to be in a foul mood! Save yourselves the hassle and frustration and avoid this location at all costs, I know we and our friends will not be coming back here anytime soon! Thanks! GM
(1)D C.
rip off alert!!! regular nachos are 8 individual chips with beans and cheese melted in top for $8. big time rip off when bottomless chios and salsa is $5.
(1)B. S.
This place isnt too bad! After hiking/beaching all day, we were in the area and just wanted some food and beer. They have blue moon on draft :) And the server was really nice! The spinach artichoke dip was pretty damn good. The chips are kind of thin and break easily, but eh, oh well. I had a burger that wasn't that bad, though they kind of cheated me out on fries, not enough fries! Not a bad burger though. And service was awesome.
(3)JO G.
I have to second many of the low reviews given by other customers about the service at this restaurant . . . it was almost non-existent for us tonight. Other than taking our orders, bringing our waters/drinks and one refill, and one "check in", our waiter ignored us for the better part of our meal. He didn't even bring us our food . . . another waitress did. Our waiter seemed to pay more attention to the couple in the booth behind us who were ordering drink after drink. But, he was awfully quick with the check and charging my credit card. Granted, the food was okay. Not the WOW-factor kind, but it did suffice in making us full. They don't honor the 2 for $20, which was a bummer, since it has been advertised. Not sure if we will come to this Chili's again . . . maybe we will check out the one in Waikiki.
(2)Kasey T.
Beer and Pupus!
(3)Ed L.
I used to come here quite regularly, even before I got into Yelp. Now, its been months since I have stepped inside this or any other Chilis on the island before today. After looking at the menu and getting reacquainted, I knew why. The food is petty good. The service is as average as you can get, but with a smile on your face. The thing about Chili's is that it's kind of overpriced for what you do get. I waited for 20 minutes for my entree to come and my drinks took 10 minutes after ordering. It was Saturday afternoon, but come on!! The place was more or less a ghost town and I was sitting at the bar. Apparently, someone was on break and someone else had to cover for them. The sides were pretty good, although not stellar as it once was. I'm a fan of the loaded mash potatoes though. Today, I had the baby back rib combination platter. It was good and tender. The only gripe I had was the chocolate molten cake. In years past, it was ginormous and costed $5.25, which fed 2-3 people. Now its $6.99 and smaller. What a crock!! I guess its how they need to make money and cut down on waste. Maybe. it's still pretty good and tastey though Not coming back any time soon though. A great place for happy hour, but not a fan of everything else, when the prices are kind of high anyway.
(3)Chelsea C.
horrible service- we had to wait 10 minutes for a hostess to even seat us and it took 30 minutes for us to get our food when the restaurant wasn't even busy. on top of this, we saw employees just sitting around instead of helping customers. i will never eat here again.
(1)Cintamani A.
I've ate here twice and both times I had food poisoning and extremely slow service. I did like the nachos but feeling ill for a day straight is not acceptable. I shared the nachos yet the other person wasn't sick which is indeed interesting to say the least. I do know I have a weaker tolerance so anyone else who does should be aware of their food. Also, there was a kitten who was clearly stuck in a drain pipe on their property that they refused to set free. I'm guessing they did nothing later on and let it die since they had acted so inept and lazy about it. They also refused to call the security at the mall so we had to about the poor kitten. At least they took an interest instead of Chili's drowning out the kitten's cries with their ugly music.
(1)Shaun C.
Went to eat dinner with my family last night and had the worst service I've ever received there. Food came out, mom ordered soup and salad combo and salad came out without soup. Call me knit picky but I didn't think it was that hard to spoon some soup into a bowl in order to bring it out with the salad but whatever. That wasn't the worst. My sister ordered a half rack of ribs that came out cold. Gross. Told the hostess who flagged down our server. Received no apology from either of them. Server said he would "make a new one" he then brought out the same plate with the same food, just heated it up! The tear in the ribs where my sister took her first piece was still there. Unacceptable. Usually we are a good tipping family, first time we didn't hold true to that. Never coming back...
(1)Heidi B.
Great food and most times good service! There black bean burger and the Southwestern Eggrolls are great.
(4)Andie H.
Chili's has always been our Plan-B when we can't get a table at CPK Kahala. Sorry Chili's, your wait time has been pretty short whenever we go, and I'm always starving by the time I stop whining about CPK having a long line (hahaha) that I settle. Hrm. It's always been hit or miss when we come here. Sometimes the service is excellent, and sometimes it feels like an "omg another one, 3 more hours til I can go home" kinda server. Which makes me just want to order, eat, pay, and get out. Thank you. The food is good, though I always get almost the same things-or in rotating fashion; the honey chipotle crispers, the lunch combo, or the triple dippers. Sometimes a drink or two (which back in the day made me HAAAAAPPPYY). It's a laid-back kinda place. Overall, food is food when I'm hungry! But the honey chipotle crispers are AWESOME (I've had preggo-like cravings for this a few years ago; and I've never even been preggos before so I don't know what it's really like). It's nothing special to Hawaii, so what can I say? P.S. Get yo drinks during happy hour, friends.
(3)T. L.
It really is 0 stars. My husband and I were going shopping in Kahala Mall, so out of convenience, we went to Chili's. Oh, what a mistake! First of all, it took longer than it should have for the waitress to take our beverage order. I ordered a Terlingua Chili and my husband ordered a burger. It took 30 minutes before my husband's burger was finally served. THEN, MY HUSBAND ALREADY ATE THREE-FOURTHS OF HIS BURGER WHEN MY CHILI SHOWED UP!!! The supervisor apologized saying the kitchen was cooking the chili. My husband tasted it and said it was COLD! Huh? They claim to have been cooking the chili just before it came to the table and it comes to the table icy cold??? Somebody was lying!!! The waitress took it back to the kitchen and brought it back after nuking it in the kitchen. it still wasn't really hot. I'm sure they could feel my disgust at the terrible service. They comped our meal, but now can they pay us for all the time we wasted waiting, waiting, and waiting only to be served cold chili??? All I can say is, dine at your own risk and be prepared to wait for your server to initially greet you, and then wait even longer to finally be served. Judging from the other comments, the service seems to be consistently slow.
(1)San M.
This is tonight's back up place since the municipal lot in Kaimuki was packed. There were a lot of open tables when we got there, but we got placed at a two seat table. Which means no fajitas for me. Sizzling plate+ plate with cheese, guacamole and sour cream+ rice and beans plate+ tortilla plate+ extra plate they give so you can build your fajita= craziness on the small table. Not to mention 1/3 of the table was already covered with table condiments, menus and advertisements. I placed some of these things on the divider rail. Which actually was a plus because it blocked one of the blinding over head lamps from shining into my eyes. They really need to dim the lights a little. Okay I understand when it is busy food takes a while to come out. It wasn't busy when we got there and it took more than 30 minutes from ordering before we got our food. Our drinks were refilled quickly but just made us colder being that the place was empty so the room was on the colder side. A basket for the rib bones was supposed to come but never showed up, oh well. I tried something different, Sweet & spicy chicken, it was on the low calories menu. Honestly if I'm eating at Chili's I'm not there to eat healthy. Sad thing is I used to like how they had butter on the broccoli. I could do without the over saltiness of their food. Tonight the salt level was okay. Low calories just means a small portion, which they charge +$15 for... boggles my mind. My chicken was burnt. I basically ate my rice and broccoli. I also took a piece of rib from K.K.'s plate. yelp.com/biz_photos/chil… A manager paused at our table and asked if everything was okay. I really dislike saying anything because it becomes a big deal even if I insisted that I am fine. You asked so I answer 'my chicken is burnt but it's okay.' Solution would be maybe you might tell your chefs not to burn the chicken anymore. BUT instead of hearing that I am fine with the burnt chicken and K.K. will eat it, and I'm just going to eat some of his food so I don't starve. I get the oh want me to get you something else. At which point I say we already waited 30 minutes for our food and we are on a time constraint. They then tried to get me to take a complimentary dessert. I cannot recall Chili's ever having a dessert worth trying. Oh and I guess they don't recall I said we were running low on time since our food took 30 minutes. The check took a long time to process. A tray came back to us with another tab and someone else's credit card which by the way was the wrong color, red instead of green. It also had a female ID photo instead of a male photo. I think we waited more than five minutes for the bill to be processed. For a while there we thought they had lost the credit card and it was off in someone else's wallet. This place seems to disappoint me more every time I get dragged here.
(1)Tracy M.
Ate here for dinner tonight and it wasn't very busy but the food seemed to have taken a long time to come out. I ordered a bacon cheeseburger, my husband ordered the triple dipper and our kids shared the little chicken crispers with rice. My cheeseburger was okay. I prefer a lettuce leaf versus shredded iceberg lettuce. My husband had two sliders, three potato skins and half a dozen chicken buffalo bites. The old menu seemed to have fresher and/or a better taste rather than "an out of the box from the freezer." Even the French fries used to taste better before.
(2)Maile T.
My friend and I came to Chilis today to watch Thursday Night Football and get some drinks/Pupus. We sat at the bar around 2:15 and was approached by a woman who said we could order drinks through her but that she was not the bartender. I had a house Margarita and my friend ordered a beer. The Margarita she brought over tasted like pure sweet n sour, but I tried to give it a chance. As she was talking to us we saw a blonde girl walking around the bar who happened to be the bartender. We wanted to order some Pupus but the bartender never came up to us. A couple had sat down at this point who she tended too immediately. As she was walking away from them, I said when you get a chance can we order some food. She looked at me as if I was bothering her and she said K. She then was in the well making drinks and had her back turned to us, looked over her shoulder and said I can take your food order while I'm doing this. We ordered our food and she proceeded to tell us how we could save a little money by ordering the Pupus a certain way, which I thought.... now she is warming up and being nice. After that I asked her name and she said her name was Kelly. Another couple sat down beside us and she seemed to know them as she did the other couple. She was very attentive to them and the other couple the entire time, but not to us at all. We watched her walk around to tables with an angry look on her face as if she didn't want to be there. The manager brought out our food. So naturally we thought Kelly would come over and ask how it was....of course she did not. The first couple who sat down... she asked how their food was and engaged in a conversation with them as well as the second couple. She passed by us several times but did not even look or talk to us. Finally we were so fed up with the lack of any kind of decent service and asked the manager for our bill. She brought it to us and I put out money to pay it. After awhile Kelly took the payment, mumbled to herself I got to get them change. She brought our change and barely looked at us and said Thank You. I am a bartender who tips anywhere from 30 percent to 100 percent depending on the service I get. I couldn't even leave Kelly a 10 percent tip. She does not belong in the service industry. She only tends to regulars which is fine, but had she given us good service we could have been new regulars for her. Maybe a desk job would be more appropriate for Kelly. Well Chilis, I suggest you train your staff to actually be nice to their guests and hire people who want to be there!
(1)Lovesto E.
First time at this place and was I impressed! From the great service to the delicious food and clean restaurant. We started with the homemade chips and salsa. These were some of the best chips I've had from any restaurant, including authentic Mexican places. The salsa wasn't bad either. The burger was delicious and my family enjoyed their dishes as well. The servers, ours and the others on shift, were very attentive and worked as a team. That's what I'm talking about! Wish we had a chili's on Maui, but with the same employees as this location! I will definitely be back! Very pleasant experience.
(5)Marco L.
I went to Chilis to celebrate my birthday with my friends. My girlfriend called in advanced to ask about a reservation, they don't take any so we just said we would arriving at around 7pm. We arrived 10 minutes late due to the bus and traffic. Upon our arrival we were greeted by who seemed to be the manager on duty, we told her we called in advanced that we needed a table for 8 and she rudely comments, "We gave your table away, we didn't think you were coming." So far not so good, so we wait 10 minutes to be seated. We arrive to our table and our waiter comes over takes our drink order. Since it was in celebration of my 21st birthday I was curious about the drink menu, I asked what the price of each drink was and he would just give me the run around and avoid answering my question. He kept playing with his long hair and seemed unfocused. I finally decided on what drink I wanted and we all ordered our food. We waited about 10 more minutes for appetizers to come out. We ordered the loaded potato skins, regular nachos, and sweet potato fries. The food was bland, the skins had a rubbery consistency and it lacked flavor. The nachos were terrible, they are individually prepared, they had: chili, cheese, and olives. We got a total of 8 individual chips. All you can taste is cheese and grease. This was definitely not worth the price. The Sweet potato fries were descent can't really complain about fires. We all ordered a steak entree, It was pretty bad. The steak was dry, not charred at all, and looked like plastic. Truly. It looked like something that would come out of a Fisher-Price plastic kitchen set. It was low on flavor, which may not be a surprise for places such as Chilis, but the standard was so low that even taco-bell steak looks and tastes better. It was very disappointing for $17. The server and manager did redeem themselves a little bit, all of our entrees were supposed to come with broccoli. They both came and apologized that the last batch of broccoli was bad so they didn't serve it to us. All the orders but one made it out to our table. We were missing one whole steak combo plate. We told the waiter to cancel the order since it was never sent out to us. Since this was in celebration for my birthday, the waiter came out with a bowl of ice cream for me. I had a lit candle; It was a nice gesture but the ice cream was already half melted, so it was more of an Ice cream soup. Overall it was a terrible first time experience, I will not be going back to Chilis. They lost a customer for good. How to get here from UH Manoa If you're feeling lazy take the 13 bus that picks up in front of Frear Hall and get off on the corner near The Fat Greek. Then take the 1 or 1L bus heading to Kahala mall.
(1)Leigh W.
Yay! I'm a fan... of the PRESIDENTE MARGARITA!!! Love the flavor, love that it comes in it's own shaker... I love the fajita... served on a SIZZLING hot plate... I always feel short one tortilla though - - and I walk out stuffed without finishing the whole thing. The sad thing is that other than these two items... nothing else seems is memorable for me. So... I guess the 4 star rating is really for the Presidente Margarita... LOL
(4)Chad Y.
I finally ate at a Chili's. Yes, that is right, it has been open on the island for years and I even lived on the mainland and I never ate at a Chili's until now. I understand the reason why I didn't. Chili's claims that it offers a tex-mex menu, yet I failed to find anything on it that was truly tex-mex! Don't get me wrong, the menu definitely doesn't fail to disapoint and it is sure to please a wide palate, but there was nothing on it that makes me want to go back. To those of you who say its a national chain and blah blah blah...don't give me that cause you know you still go to Tony Roma's for ribs and to McDonalds for the Big Mac. The drinks certainly weren't the best. The mojito I ordered was very sweet even after I mixed it a bunch, while my friend's margarita was extremely salty. Oh, the margarita was $11....seriously!? The service was good and the service was definitely attentive. Our waiter knew the menu well and was very helpful. The wait for our food wasn't long at all and it came out in a perfectly calibrated orchestration. The location is convenient and the decor comfortable. Parking can be a pain, but its located in Kahala Mall so what do you expect? It is certainly an average place for a meal, but personally id opt for other options nearby!
(2)Kimi L.
They have good service, good food and their restrooms are clean. Hard part is finding parking because Kahala Mall is always busy. I like how they have so much variety. Soup, salad, Triple Dipper, so many entrees to select from. But I usually always get the tacos or triple dipper. Yum! Gotta try their oreo cookie dessert (it has half white cake, half chocolate cake with oreo cookie bits and vanilla ice cream). My husband doesn't care for chocolate and I prefer chocolate over vanilla. Perfect dessert for people like us. And the cake is super moist! Mmmm!
(5)John Y.
why oh why don't I ever learn, going out to dinner on a Friday evening without pre-arranged reservations is as enjoyable has having your teeth yanked with a pair of rusty pliers by a Hobbit on roller skates blindfolded. 1830- Our Friday evening turned out to be a disaster as our first 2 preferences were heavily booked with long waiting times. 1900- Someone (soon to be an ex-friend) recommended Chili's which is located in Kahala Mall. Anyone who has been to Kahala Mall on a Friday evening should well enough know that parking is as scarce as a blind man entered in a Finding Waldo contest. After circling around the various parking areas within the Kahala Mall parking lot, we gave ourselves another 10 mins or we would just put ourselves out of our misery and just order take out from Pearl's Korean food. 1930- Our bad Karma must have been in overdrive as a parking spot miraculously opened and we were on our way to another unforeseen disaster. Just our luck, Chili's was jam packed, a 30 minute wait, take it or leave it, our hunger was clouding our judgement so we meekly succeeded go the hostesses evil plan. After being seated, we hurriedly placed our orders while the gods smiled upon us, little did we know, he was punking us. Artichoke cheese dip & chips came out quickly in addition to the potato soup. We looked at each other and wondered if our luck may have change. Alas, we were doomed, we waiting 15mins, 20mins, 30mins, 40 minutes, finally our entrees came, we ate quickly as we were expecting the ceiling to come crashing down on our heads. Service/food average, 3 stars because portions are large
(3)Jenel O.
Chili's is never my first choice but since it was my husband's choice, I agreed to go since we don't go often anyway. With 2 young kids in tow, we got there just after 6 and were seated not long after that (maybe 6:15). Got drinks in a reasonable amount of time but the server lady didn't show up again to take orders for at least 20 more minutes. Many more minutes passed before our chips and salsa arrived. We ordered the extra ranch-salsa and that didn't even arrive until the first round of chips was eaten. I tasted it and it just tastes like ranch dressing and salsa mixed together so I have no idea what took so long. Plus, the chips itself took so long to arrive that there should be no reason the side order of ranch-salsa comes 10 minutes later. It was at least 10 more minutes by the time I received my cup of soup! Meals FINALLY arrived... my salad (parts of it) was barely chopped up. It just looked like someone took a hammer to some iceberg lettuce, gave it one thunk and threw the pieces on the plate (yes, one portion looked like an entire quarter of the head). And at $12 for a sledgehammered salad... I think not! After getting us some boxes.... we just sat and WAITED for who knows how long to get the bill. Not wanting to wait any longer, once we received it, I physically took the bill and credit card to the server so she couldn't escape us AGAIN for another 15+ minutes. I'm pretty sure we waited far longer than we actually ate there. Also, I would've ordered some dessert but no one offered and it got too late at that point anyway. Which would've meant more tip for her if we ordered more. This experience truly sucked. For anyone out there with young kids or maybe servers who are serving families with young kids... I would say that most families are trying to get out of there faster (than not) so quicker service is usually appreciated! 1 star for food be "ok" - negative 5 stars for the terrible service
(1)Jerry H.
Mediocre food and service. Very few patrons eating in the bar and it still took a while to pay my bill. Maybe she has another job here or had to run back for another jamba juice? Who let's their employees eat/drink/advertise another restaurant during their shift?
(2)J L.
Had dinner here with my family. Had chips and queso compliments of Yelp!! Dinner was Crispy chicken tacos, Santa Fe salad, and Chicken Enchiladas!! Winnas!! Quantities were generous, prices were reasonable, and taste and service was fabulous! What a great dining experience!! Thank you Chilis and Yelp!!
(5)PJ D.
Mainland chilis is better tasting!
(2)Erin F.
Got food poisoning from this place. Had a salad only. Never been back since. This place is a dirty hell hole.
(1)Karen D.
Carnivores who are not counting calories will likely enjoy several of Chili's menu items. (The "guilt-free" meals are just meh.) I enjoy sitting on their lanai on nice evenings, which is much more comfortable than their refrigerated deep-freeze dining room. There's rarely a wait to be seated outside, another big plus. I've eaten here many times and usually get good food and service. Some of my faves are their fajitas, Monterey chicken, and Shiner Bock burger. They are not low-fat but they are juicy and pack plenty of flavor. On the down side, their prices are a bit high for what you get, but then I feel that way about most restaurants in Hawaii. Parking near the restaurant is usually hard to get, since the restaurant shares its lot with Kahala Mall and other popular eateries. I don't really mind, since I need the exercise after eating here anyway. And a tip for the ladies: their toilets leak, so be careful in there for yourself or your keiki. Yelp 365 Challenge #03/365
(4)Erika R.
Chili's is a fun place to take the family out for dinner. I knew this when I looked down at the floors which look like the kind your kids can splatter food all over and then the staff will just hose em down at night's end. It was noisy enough that no one seemed to notice or care that our two kid were yapping up a storm and this fact made it easier for me to relax and just enjoy our dinner. Our waiter was overly busy (seemed like there was just two waiters for the whole place) but always friendly. We did have to wait quite a while, maybe 15 minutes, for our food. But we got a sampler appetizer platter with spring rolls and potato skins which made us happy and the fresh, crispy chips that came with salsa were really good.We ate the whole basket of chips! The bf ordered these wicked deep fried boneless chicken strips with tons of spicy honey chipotle sauce on it which was GOOD. I got the Southern Smokehouse Bacon Burger which had two really thick slices of maple bacon that were so yummy I ate one slice by itself. Someone else in our party ordered the Classic Bacon Burger which was yummy but not as good as the one I ordered. Only problem was being so full I didn't get to try the Chocolate Chip Paradise Pie or Molten Chocolate Cake so we definitely will be going back soon.
(4)Stefani C.
Went in on a Saturday evening about 5pm hoping to avoid the crowd. It didn't help, because the service was so slow that it took 50 minutes to get our food that we left about 1-1/2 hours later. The server hardly came to our table to refill our drinks and I was hoping the manager would have stopped by our table but since he didn't, I'll be contacting Chili's Guest Relations.
(1)Brittany N.
If I could give zero stars I would. I don't even know why I waste my time even coming here. They sit us down and we don't even get a greeting or offered a drink for 20 mins. Several waiters and little bus boys pass us but nope we must be invisible. Horrible horrible horrible... Never again. If you want my suggestion get up and walk across the street to California pizza kitchen.
(1)Inthira M.
I ate at this place since they first opened their stores in Kapolei and Mililani when I was a teenager.... and as I grew older I would come back here from time to time, and besides one mishap with their ribs I've actually never had a bad meal here. But why write about it now? Well, besides yelp... I just tried their 10 things for under $7. Which, for the bad economic times, are great for a restaurant to have. After reading what they have I notice that everything is in a half portion (which is fine by me b/c I couldn't finish the full portion before). So they had things like their quesadillas, nachos, hambuger, sliders (chicken or beef), etc. All came with one choice of a side. So I got the quesadilla (jalapeno steak flavor with a side of rice and beans. You have to add $1.99 for that, BUT I got my one side on top of that... which was a loaded mash potatoes) and the bf got 2 chicken tacos and corn on the cob (I gave him my mash potatoes). The flavors are always spot on at Chilis. I know it's not authentic, so when I say "flavors are spot on" I don't mean the flavors are reminiscent of that time in Cabo.. lol. I just mean it tasted good. I could only eat 3 quesadillas (comes with 4) and I was pushing myself beyond stuffed (but I have my days when I can't eat that much)... and I've had their chicken tacos before and its awesome. But, this place gets 4 stars for the value for our buck with good flavor, especially for a restaurant during these hard economic times.
(4)Mr Blix E.
Tip: Any eatery in Kahala Mall at around 6pm is going to have a long line or a long wait. Knowing this me and my wife went to Kahla Mall with our 1 yr-old in tow. The original intention was to eat at CPK, when we asked the hostess how long the wait was she informed us that it would be 30-45 minutes. Yup, NEXT! We walked over to Chili's and were seated pretty quickly, our server came by and we ordered. She told us that she would bring the kids food first. Well, awesome! 30 minutes later, no food. No food for the 1 yr-old or the two adults. Not awesome! We got up and were about to leave, we stopped to let the front desk monkeys know that we were leaving and let them know where we were seated. They apologized and said they'd get the manager. The manager comes out and apologizes then has the nerve to ask us to wait (WE ALREADY WAITED 30 MINUTES!!!!) while she went to get coupons. Walked out. This whole experience was absurd. Why would I wait for coupons after already waiting 30 minutes? Final advice? DON'T DO IT. There's a reason people are willing to wait 30 minutes for CPK, or The Counter, or Starbucks, or Panda Express or the other plethora of food places at Kahala Mall.
(1)Truth T.
45min for take if soup & salad!! unheard of!! girl told me 10-15min. so I sat and waited. not once did she inform me kitchen was running behind or sorry that it's taking so long! I only realized at the 30min mark when I looked at my receipt to see what time I order that I was waiting that long. then I had to wait for her to come to the window & the manager came up and told her the problem. 15 more minutes to make it happen. I might as well should've eaten at the bar! don't do the take out. waste of time!! there only one other person waiting & the phones weren't even ringing by hey were not busy in any way. bad service by Joye C & the blond manager.
(1)Preeda K.
Went here the other night for dinner with the wife. We ate at the one in Waikiki and it was not as good as the one in Kahala. The Khala one is better. The food was better and the servise although slow was better. The food was OK not good, but OK. I rarely eat Mexican food unless you consider Taco Bell LOL Mexican. But the food was good for the price you pay. Chili's is what you would call a quick serve restaurant/bar much like Ruby Tuesdays. And for a quick serve restaurant Chili's does a good job. The service was OK although it took a while for our food and it wasn't even busy. But the server made up for it by explaining it was the cooks fault for trying to over cook our steaks. She told us she tried to tell him to not over cook the steaks. She even waited for us to cut our steaks to make sure it was medium rare. She went far beyond what I expected. Being a cook I get up set when my steaks are not cooked the way I like it LOL. But she did a good job to try and make us Happy. She even gave us a bag of chips and salsa to go when all I asked for was a box for the left over chips I didn't eat. I would have been Happy with the left over chips and salsa. If you like margaritas they have a wide selection and at reasonable prices. The food is OK and the service is pretty good. This is a good place to hang with your friends and just relax and have a beer after work or just hang out period.
(3)Jon M.
Our experience was a typical Chili's experience. If you've ever eaten at this chain you can expect the same as any other location. If you haven't eaten there.... The food was solid. Burgers, steaks, chicken dishes, soups, salads, apps, that type of thing. I always get the queso dip because it's delicious and it didn't let me down. I usually get a burger but went for the sliders this time. Bit size burgers sounded appealing. They were mediocre though. A bit bland. They didn't have any sauce on them I don't think. So I threw a little ketchup on them and they were ok, but they could use some bbq or something to spice them up a bit. They're speciality drinks are their margaritas and they didn't let us down. They were tasty. We tried a few different ones and they were all good. They do have a full bar and few beers on tap too if that's more your thing. Service was a little slow, not unreasonably slow though. We sat at the bar and they were slammed. It might have seemed like a longer wait had I been sitting at a table waiting around for a server, but watching the two bartenders running around like crazy people helped to realize how busy they were this night. They really could have used one extra bartender just to take care of servers tickets but service was still friendly and as quick as possible. The ambiance is typical chain restaurant type. Couple TV's in the bar with ESPN on with lots of tables and booths and families around. The layout was identical to a few of the ones I'd eaten at in California so you pretty much know what you're getting into if you've ever been to a Chili's anywhere. Good, solid, consistent dining experience just not anything special.
(3)Trish P.
i have to be honest with you - i never really did like Chili's to begin with - so going in to eat at this place, i already had it in my head that i wasnt going to like the food..... our server MUST HAVE been a rookie b/c DAMN. it was like watching a chicken run around with its head cut off - and he had a memory to match. we had to remind him of our orders about 3 times before everything actually made it to the table. in addition, my friend who ordered the chicken crispers found a hair in her entree.... not the side dish she wanted. the Chili at Chili's is MEEEEHHHHHHH. stick with Zippy's if you're going to eat chili, or just make it at home. i'm sure whatever you can throw together will be mountains better than the chili from chili's... ironic, isnt it? and their "new" nacho appetizer is disappointing. it would make a Tex-Mexican cry. the small portion is literally 8 chips - each chip is individually topped with nacho fixins..... the chips are then soggy b/c of this overload, and skimpy b/c they top each individual chip. WTF. i'd rather eat sand-meat from Taco Bell at this point..... at least i'd get more nachos for cheaper! this was bout 9 bucks!!! thumbs way down. i find that the longer a chain restaurant is in Hawaii.... the more the quality goes down... why is this??
(1)Kristen K.
We are big Chili's fans. I LOVE the Mililani Chili's, we go fairly often and they have a pretty awesome happy hour deal. Their servers are also really cool. HOWEVER, deciding to go the Chili's at Kahala Mall was a bad, bad idea. Actually soured my taste for Chili's, even the Mililani one, which sucks for them. We went in for lunch with our 1-yr-old baby in tow. So the girl at the front (and to make matters worse, I'm pretty sure she was the manager because she was wearing regular business-type attire, and she wasn't that young looking, either) told the hostess to seat us in the bar area. Umm... hello? She did see the baby, too, because she said hi to him. So we go along thinking, okay, well maybe they'll just sit us at a short table and we can have a high chair there. Nope, they sit us at the high tables. The waitress is a young girl, and comes and asks what we want to drink. She sees our baby. She does not ask if we want a high chair or anything (I was waiting to see if she would). So our waitress comes back and I ask her if we can have a high chair. She says no, because the table is too high and the high chair would be in the way. I'm about to ask if we can move, when she suggests getting us a booster seat. Our baby is not large by any means, and sure as heck doesn't look like he should be sitting in a booster seat yet. He could also slide right out of a booster seat, which doesn't have any way to keep them seated in it. I'm just really disappointed because who sees a family with a baby in tow and doesn't automatically get them a high chair, or at least ask if they would like one? My husband and I still can't believe that they sat us in the bar area, with no high chair, and only offered a booster seat when we asked for a high chair. Am I supposed to eat my food while holding a baby on my lap? When we ate at the Chili's in Mililani, they sat us in the restaurant area and automatically got a high chair for us, so it's not that Chili's isn't a family-friendly restaurant. I am really, really disappointed with the Chili's Kahala Mall staff and DEFINITELY won't be eating there again. Shame on you guys!!
(1)Alejandro Z.
If u like to wait! I highly recommend this chilis location! My time is precious! Not to mention, when my food did finally arrive it was not even my order! FML good luck!
(1)Anonymou S.
This is one of my favorite restaurants and I can tell you the good, the bad and the ugly. This review has 5 stars because I can, and I feel like it. So many people are bashing this place like it's horrible, but it's really not. Maybe my standards are lower, or maybe I just understand that this isn't just a restaurant... It's more of a sports bar, with a dining room area. Or maybe it's because every time I go there, I get bomb ass service from mostly the same servers... But I don't go frequently cause I'm not rich enough to buy really good expensive food all the time, but I usually get the same servers. And every time, I get awesome ones. I don't know all their names... but there's this really tall guy, he towers over everyone, he is very nice. This nerdy guy is on it with his servicing. This really nice lady Jessica, she always wears pretty makeup and has nice dark brown/black hair. This one server Nicole, has a super nice smile and makes you feel welcome! There's so much more, but I can't remember everyone. Also, the Hostesses are always nice and greet whoever walks in. And sometimes, if it's slow, they'll even open the door for you when you arrive AND depart! Now for the food. I know what to buy, but I don't know what not to buy... I'll list everything that is AMAZING in no specific order. Big mouth bites Egg rolls Chicken crispers Caujin pasta Flat bread pizza Nachos (only if you have that green thing to dip it in!) Mac n' Cheese (because everyone has a kid food they love!) Steak and cheese sandwich (this fills you up if you eat a lot and it comes with fries) Spinach and artichoke dip with chips (when eating this, use your fork to pick up the dip, and put it on your chip. Chilis chips are thin, but better for you if you're going to have a full meal!) Ribs (They're good by itself, but taste amazing with ranch sauce, trust me.) Everything off the low calorie menu is good for you and that's probably why it doesn't taste as good as everything else, but hey, why go to a sports bar & grill if you're not gonna pig out like a sports fan? Salad is salad. It tastes the same everywhere. Their desert though. ;D Oh my Oh My!!!!!! The MOLTEN CHOCOLATE LAVA CAKE IS BY FAR the best desert I've ever had at a 2.5 star restaurant. Seriously guys. 2.5 stars? WTF? Just for this lava cake I'd give it 5 stars! I honestly think all you low stars should go back to chilis on a slow day, request a server by name and get at least one of the food choices I've said were amazing. Just look in the good reviews, pick a name, and request that person to serve you. Any time during the day is slower than normal. Never go on a Friday night. Fridays are crazy. And to all of those "first time and last time I'll ever eat here," You're all dumb. Just cause something was shitty once, you're just gonna say it sucks shit and you'll never go back. Um excuse me? You ate there once and you judge it by that one time? I ate at this one restaurant in waikiki, the service sucked and the food was just pricey and I was still hungry, but that didn't stop me from going again because all restaurants are pricey, and people work so hard in waikiki, I wouldn't blame them for being cranky or forgetful. I know what it's like to work in the restaurant business. If you've never worked at one, I understand why you would give it low stars. You don't know what it's like.
(5)Sam O.
I used to work for a Chili's in California as a server and a trainer, and was appalled the first time I visited this Chili's. Service was slow, order took a long time (without apology), food did not meet corporate standards, and the waitress -- who's shirt said "trainer" -- seemed oblivious to all of it. I've been back a few times since because I miss my old Chili's, and this one always disappoints. The food never tastes right or is plated incorrectly. The price is way too steep for what it is. And one time, I had a ROACH crawl out of my CHIPS. Yes it's a restaurant, and yes this is Hawaii, but there is NO EXCUSE for that. If you've had a good experience at a Chili's on the mainland, steer clear of Chili's Kahala, lest it permanently tarnish you view of the entire chain. The whole point of going to a chain is that you expect it to be consistent from restaurant to restaurant. Not the case here.
(1)Amber R.
We used to come here often but after our baby started walking and not wanting to sit in a highchair we couldn't go out and eat as much as we'd like... We decided to treat ourselves today and I wish we hadn't!! What a waste of money. Ugh. We ordered 2 margaritas and bottomless chips and salsa to start. Then for our entrees we just decided to share the triple dipper. Our triple dipper took 30 minutes to come out! 30 MINUTES! Let me just say, the people around us were getting food and we were just waiting. The resturant was only about half full, if that. Oh aaand that's an appetizer, I couldn't imagine how long we would have been there if we ordered regular entrees. By the time we got our food I ate one of the mini burgers and my husband ate one chicken but we weren't even hungry anymore so we got it to go. I went up to the manager to let her know and it seemed as if she could careless or it happens all the time and she's used to it. We should have just paid for the margaritas and left the food there. They get 2 stars for the drinks, and our server was nice. The only reason I will be back is because I have gift certificates after that I will never return.
(2)Sommer B.
Food was okay, our server was terrible. When she dropped off our food, she also dropped off our check at the same time. As if we didn't want dessert, or maybe some other add ons?
(2)Heather H.
I've gon to Chilis a hand full of times and never really been super happy about it. HOWEVER.... this past time we went to the Kahala Mall Chilis and it was awesome! 1. The chicken tortilla soup is always awesome, yummy! 2. They must have changed their spinach artichoke recipe, cause it was way better and comes in a skillet (the chips would have been better if they were thicker, but my bf thought they were great) 3. Our server was excellent (and that doesn't happen too often in Chilis) You should ask for KELI......... love her! This is making me hungry!
(5)Tristan N.
Food was excellent. Went in the afternoon and there was only one server and apparently she was the host also. I saw a manager but she didn't help out. Our server did the best she could with a lot on her plate.
(4)Kendra O.
I used to frequent the Kahala Chili's practically every week, then stopped for a while, and recently started going there again. One thing about Chili's is that the food is pretty consistent, which it should be since it's part of a chain. I like the variety of food they have to offer, particularly if I'm with a group of friends who may all feel like eating different things - salad, ribs, burgers, they have something for just about everyone. I'm not a big fan of the Mexican sides (rice and beans), and my experience with their drinks has been pretty lackluster, especially for the price. I am a big fan of the chicken enchilada soup and garlic bread (which I'm pretty sure is Pepperidge Farm Texas Toast). It's not on the menu, but you can order a basket of 5 pieces of garlic bread as a side order. When I feel like eating healthy, I order the cobb salad. When I'm feeling not-so-healthy, I go for a burger or a triple dipper which allows you to choose 3 appetizers. Last time I went for the potato skins, southwestern egg rolls, and spinach & artichoke dip. Once in a while I splurge on ribs or a steak - I really enjoy the ribeye. As for service, it's usually okay - not bad, but not exceptional either, although there have been one or two outstanding servers during my many visits there. It's proven to be a good option when lines at the other Kahala Mall restaurants are long.
(3)Jana M.
We stopped going here because the prices kept going up and food kept getting oilier.
(2)Kristen C.
190/365 Overall a 2.5 because their dessert is bomb. Came here for dinner after 830pm and it was filled, yet not too crowded that we had to wait. We were seated immediately by the kitchen so we got to see all the yummy food pass by :-P. I ordered their grilled chicken sandwich and my bf got their chicken crispers. Our food took forever and our waiter barely checked on us but acknowledged a couple of the other table around us. When our food FINALLY came my sandwich was so plain as it didnt even come with the sauce that it was supposed to come with, which was the honey mustard sauce. It wasn't a biggie though as I just asked for my favorite Tobasco ;). After eating we had to wait even longer and had to just "eye" and call over our waiter to order some dessert and get boxes for my leftovers. As for dessert, we shared their limited time oreo molten lava cake and boy was it DELICIOUS! it comes with half white and half chocolate cake with a molten cream center with chopped oreos inside, OMG it was soooo good...my mouth is watering just thinking about it now mmm. Overall, my sandwich was alright, the dessert was bomb but the service sucked! and it took, again..FOREVER to get our check. I wouldnt mind just going to chilis for dessert next time though =9.
(3)Lauren S.
The service was kind of shoddy here and the wait felt a little too long for it being so empty before the dinner rush hour. They apparently didn't hear my appetizer order so that never happened but at least there were burger bite-things with bacon and onions. Those are usually pretty tasty. The food was meh and the service likewise...I'm not in this part of town often so I'm not tripping out too much bout it.
(3)Dennis M.
First with a warm and attentive welcome received and friendly professional answering to find me a single table. Apologized for not immediately getting a seat as the restaurant was almost full. Also hostess took to seat and ask for drinks. Water request came within 30 seconds. Excellent start. But order taker did not come. After 10 minutes I flagged one down and she apologies as she thought order already taken by another person. Order taken just one simple flatbread but after 20 minutes I think the kitchen also has some problems getting the food. My waiteess did a good job by trying to apologies for her earlier mistake of order delay but she also knew they had some kitchen problems as most food was not coming out as seen by other tables. She stopped by several times and apologies and also offered another ready made similar dish if I could not wait. Finally after 30 minutes it came. Asst or mgr came by to apologies again for the ling delay. I informed her I was understanding as I know the business and informed her the waitress handled it well. In the end she gave me a complimentary lunch which was not necessary or expected. I thanked her and informed her the tip is still for the waitress. Hope they have better days. Will come again.
(3)Kamesuke Y.
Wow it's been years since eating here and I now wish we hadn't. It was only a bit past 2:00pm on a beautiful Monday. Hmmm where do we start. We were promtly seated and our order was taken then the wait began.. yes it actually took 37 minutes to get our main order. The salad we did order came within 20 minutes though. The place was pretty much empty and we were just ready to get up and pay for our salad and leave when the nice waitress brings our food. (we should have kept going) WOW?? The look of dismay when viewing the food we ordered and what they brought to the table.. were like 2 different worlds. First of all my wife had a combo meal of chicken and shrimp. (choice of 2 sides and she ordered steamed rice and broccolli) The portion looked like it was for kiddies/keiki menu.. or closer to.. infant (small infant that is) size. Oh dear, no we are not slobs or need buckets of food to quench our appetite but.. "WHAT is this??" $25.00!! for a kiddie portion??? OH my. Then I had to look at my order.. (with side of Rice and fries) of 1/2 rack of BBQ ribs. Please tell me.. what happened to the ribs. Was the porky fella ano'rexic or just starved before slaughter?? Really.. I mean no harm... the ribs did taste good it's just there weren't much to consume. 5 skinny ribs with very little meat. Did I order the vegetarian rib special or what? Now come on.. I could buy a much larger portion of rack of ribs at Times and BBQ them myself then suffer this torture. I know the menu shows a nice juicy rack of ribs.... but what I see on my plate and what is on the menu are 2 totally different things. Really.. not exagerating here. We came here with an open mind and healthy appetite. we left.. feeling cheated and hungry. Come on... where do you spend $50.00+ for lunch and leave hungry? I am tempted to stop by Times and pick up a rack of ribs and smoke and BBQ them myself and take it back to Chilli's and educate them to what a 1/2 rack of ribs actually looks like. So a lesson learned. We will not go to Chili's again. Not sure of the other Chili's but the Kahala one is for sure not the place to go when you are HUNGRY and want to leave full. For those whom speak highly of this place... Hmm that leaves a lot to ponder. Or is it just on slow Mondays they serve mini portions? A lesson learned. We will avoid Chili's altogether.
(1)Jade G.
I wasn't uber excited to be attending a Birthday Party at Chili's - after work on a MONDAY! I wasn't really in the mood for it but, I must say I was pleasantly surprised. The party had already started but, the waitress was very much aware of my arrival. he asked me if I would like something to drink and even pointed out the perfect margarita for me to drown my Monday blues. It's Chili's fairly new margarita named "The World's Freshest Margarita". Now, I am a bit of a cocktailnista (meaning, I like a good well balanced - mixed drink and know when I taste one). Milagro® Silver Tequila (100% Blue Agave), Milagro Agave nectar and fresh-squeezed lime juice on the rocks - they can't possibly mess this one up...and they didn't. It was uber delicious. They could have shaved a few ice cubes off the top but, it was really yummy and punched the perfect kick. For dinner I ordered the Chicken Fajitas. It's always exciting to have one of those sizzling platters delivered to you. Served on an obnoxious mound of grilled onions and a few slivers of green bell pepper, the chicken remained moist and delicious. Though the tortillas are rather small I still managed to get a good amount of filling packed in there. The manager must have known that they're a little challenged cause she stopped by and asked me if I needed more of them. I didn't want to share with her that the only way I would need more was if I was a fan of onion stuffed fajitas (cause that was all that was left after crafting an ingesting my three). All in all my Monday Chilis experience was pleasantly pleasant and nice :)
(3)Yun Y.
Worst food ever! Everythings salty or comes out cold. Ick! Never again!
(1)Tia S.
I only come here for the Presidente Margarita! I like the presentation where they bring you a salted martini glass, and a full shaker, and you can poor as little or as much of the drink as you want. Plus, they have happy hour in the bar starting at 2 p.m. Overall, the food is 'ok-ish'. I like the nachos, because each chip is individually topped with the right amount of cheese and goodies. Burgers are good. Can't go wrong with an Old Fashion with cheese. Service is a hit or miss; best to sit at the bar counter since the bartender is stationary. I heard Chili's on the mainland has better quality food.
(3)David C.
The nachos are my favorite. Each chip is dressed individually and displayed in a circular pattern. It comes with sour cream and salsa. The booths are sticky and I promise it wasn't me.
(3)C S.
My friend and I were seated, but not served. Drink menu had no prices. Didn't give us water, despite waving like a maniac. Servers walked on by. Over priced. Did not honor specials. In the end, my friend and I left. Worst service ever. I am never coming back.
(1)Christina P.
This Chili's is only a short walk from our hotel. My husband and I wanted to have dinner here to save a little money as well. We brought our Speedy Rewards Redemption Coupon from home to pay down some of the bill (every little bit helps, right?) or so we thought. They wouldn't accept our coupon because this particular Chili's is independent. Ok, that was our fault and we'll take the hit on that one. But what was not ok was the food. My dinner was barely luke warm. My husband's chicken had so much breading that he had to pick it off. Our waitress, I think her name was Nicole, was very nice and attentive. We left there very disappointed however and cannot recommend this Chili's to anyone.
(2)Scott H.
The Kahala Chili's is merely ok overall in my experience of going there several times over the last 6 years. The food is served barely warm and is way too salty and heavy. The prices are way too high for what you get.
(2)Tessa t.
yelp 365 challenge #28/365 1ooth review :D cherry-lime press drink thingy... frickin' amazing!!! food...so-so fries...eat them in the first 10 seconds or else they taste like cardboard... ribs...good, when you find meat on them... loaded mash potatoes...yummy, till they get cold...then they also taste like cardboard with cheese and bacon... potato skins...good...but you can't really mess that up... service...good at the bar :) i will be back for that drink though....yuMMmm!
(3)Natalie T.
For some reason, I find myself coming back to Chili's when we're running out of ideas on where to eat. I often get friendly and attentive servers who know what to recommend and follow up on you after your food has been served, which is always a good thing. As for the food, some of my staples include the Big Mouth Bites, Cedar Plank Tipalia, Eat-All-You-Can Soup (although they can be a bit too creamy/rich) and Chicken Crispers. Oh and the Ribs are also OK. Sometimes their fries can be a bit overdone and too salty but overall, I would say that it is an acceptable place for dinner, lunch or drinks.
(3)Ben S.
Food was fine, but a little slow. Service was friendly but VERY slow and inattentive, particularly considering it wasn't very busy and they seemed to have plenty of wait staff. My waitress disappeared for long periods. When the food finally came the chicken crispers,fries and corn were up to the usual standards. Tasty, unpretentious, hot. More or less what I expect for $14 at a Chili's.
(3)Ryan Y.
Went there for lunch, coworker and I had burgers, hard to mess up burgers. Fast and courteous service. Price little on the high side. One reason selected here for lunch was didn't have to think in how to put together a burger like place across the way, sometimes you just want to eat and then go back to work. ps - watch out as you enter the first set of doors, there's a post in the middle.
(4)Kelly H.
I usually enjoy me some Chili's when it's feeling right... but, never again at the Kahala location! Hostess sucked or perhaps she was just having a super crappy day... Wait service sucked & maybe they were having a crappy day too... It wasn't that crowded at all but, the hostess was making like it was a big issue trying to seat us... and made us wait as she...walked around? She didn't take us to our seats, she pointed at the table... No one came to our table to offer drinks or say Hi or anything for 30 minutes... so, we tried to get someone's attention even though they did see us sitting there but, chose to just keep walking past, making like they're busy... so, finally... we got up and walked out and still, no one said anything... errr?!?! seriously.......? Not even ONE star...
(1)Rei J.
Usually we have great service here but tonight was horrible. We waited 30 minutes for cold food so the manager came out to replace it. Our waitress was so weird too. She wouldn't refill the beer fast but gave us double waters and plates. She didn't come around a lot and wasn't friendly. Not coming here for a while. I was hoping for a great night out since I'm pregnant and don't have much nights out till I give birth. So disappointed.
(1)Crystal B.
A Chili's is a Chili's is a Chili's, in my mind. I am reviewing it for what it is- a chain casual concept restaurant that I always consider myself slightly unlucky to end up in. I try to avoid chains at all costs, but it seems like sometimes when we're in kahala the options for casual sit down are cpk or Chili's, so I have now eaten here 3 times. The first time was mostly for drinks and appetizers. The drinks were ok, but all from mixes (mojito mix, maybe even margarita mix) which I just hate. After the first mixed drink I just switched to beer, which I think was a good choice. We ordered the nachos, and imagine our surprise when out came a small plate with about 10 chips placed prettily in a circle. When I order nachos (and pay normal to high price for them) I want a big pile of chips, melty cheese, and gooey toppings. this dish just seemed to scream identity crisis. I expect that kind of thing at a fine dining restaurant, but not a Chili's. Plus, there weren't even good toppings or enough cheese. Boo. The other times I've gone I got the Buffalo Chicken salad, without the pico de gallo or bacon, which just seems like overkill to me. I also substitute blue cheese dressing because I have a personal vendetta against ranch. The servers have been accommodating of my strange requests, and the food has always come out the way I asked for it, which is more than I expect when I mess with the menu descriptions so much. My complaints food-wise are just that it is overpriced for what it is. A fifteen dollar salad at a casual chain pains me a little. It isn't the end of the world, but it defintely keeps me from going more often. If I'm going to spend that much, I'd rather go to a "real" restaurant. 3 stars because it's fine for what it is. The food is ok, the service has always been good overall. just don't expect amazing.
(3)Lynnoa S.
Ugh I wanted to give no stars. Yep none the experience & service my husband and I had tonight was out right TERRIBLE & UNACCEPTABLE if you want your business to thrive make sure YOUR WORKERS are on top of their A GAME. We had arrived at chilis about 7:00? We we're seated pretty quickly. Our server JESSICA being her name offered us drinks we order drinks & nachos it took 40 mins to get to us she then took our orders & that took another 40 mins as we ate she not once return to check up on us as we ate we became pretty thirsty being we only had one cup of whatever we had.. The other serves around everytime we tried to get their attention ignored us.. She ignored us & took care of everyone else around us giving them refills making sure there dinner time was comfortable but not once did she CHECK ON US the manager came out to apologize & comp a dessert for us but as we waited for our dessert we FINALLY got a refill of our drinks & again we had to wait 30 mins for our dessert.. As we waited for it our server came out with thee lamest excuse EVER! She said "oh I was looking and looking I couldn't find it I think it's in a to go box?" By that time I wanted to go kalihi on her ass but my husband being the gentleman that he is told her " oh no we'll just have it here thank you.." Called over the manager & told her what I had experience tonight was terrible she apologizes again & gave 5$ coupons yah no I won't be comin back! This place will be on my list of WORST places I've been too! Jessica girl I know you worked for bubba gumps before where did your A game from there go?..
(1)Ben G.
Service was solid, as was the burger, the bacon was excellent, the bacon quesadilla was very yummy, not a favorite but would definitely come back.
(3)Colin Y.
Stay away from this place!!! Horrible experience on Friday night, 12/7/13. Ate here after my daughter's dance recital at Kahala Mall thinking it would be a fun quick dinner. Six people in our party. Place was packed and we sat outside. We waited ONE HOUR for our food. This included 2 kids meals and the adults had burgers and salads. One hour for burgers and salads??? (on a sidenote, my mother in law originally ordered ribs but was told they were out of ribs. That's right, a place known for ribs is completely out) Waitress kept coming around filling our water glasses and asking if we needed anything. We shouted "Yes, our food!" Waitress seemed genuinely apologetic but it doesn't mean much when you have two starving kids that are on the verge of a meltdown. I am curious how they prioritize tables because people who arrived AFTER us were finished with their meals before OUR food even came! To add insult to injury, when our food came one hour later, they forgot my son's kid's meal. Had to talk to another waitress and the manager to get his food. Unbelievable. When all was said and done, the manager came over and said she wouldn't charge us for the kids meals. WOW. After all that, you would think they would comp us for the entire meal. In any case, it didn't matter that the kids meals were free because by the time the food came, they just wanted to go home and sleep. The next day, my son asked me why the restaurant gave everyone else their food but didn't want to give him his food. Great job Chili's.
(1)Gidget T.
My favorite thing about this Chili's location is the "Hawaiian Local Plate". You choose one meat dish and it comes with a side of macaroni salad and two scoops of rice. It's delicious. If not for that, I don't think I would be such a fan. Other than that, I don't find it any different from the other Chili's restaurants on the mainland. They have a very small indoor waiting area, so on most weekends you'll have to wait outside. They do have a considerable amount of outdoor seating that faces the mall (by the Counter). Normally we don't have to wait more than 30 minutes to be seated. Inside there is a bar area to the left and restaurant seating to the right. The bar has TVs, tables for larger groups and booths. I find most of their specialty drinks over very fruity and super sweet, which might not be your cup of tea. One night they were giving out free Sweet Shots (their signature dessert) and every flavor we tried was awful. I would not recommend it. The service is usually friendly, and we've never had a problem. It is unusually cold inside, though. I've heard many people complain, but there doesn't seem to be anything they can do about it. I normally bring a jacket or sweater if I plan to eat there. They have carry-out, but I ordered once before and found I only got one scoop of rice with my meal (totally unacceptable by any "local plate" standards). It's a great place to eat if you like traditional American restaurants, they ca accommodate large groups easily, and I really enjoy that they have a dish that appeals to local clientele. I'm a regular.
(4)Brad F.
Go to Azteca instead. Chilis... A resturant i like to go to frequently. The experience i had last night will make me never want to go back again. My friend showed up after work at 6pm. At 7pm we asked out waitress where our food was. 1 hour! and my friend had a movie to catch so he asked for it to go. The next morning he told me they messed up his order. Me and my other 2 friends then continued to sit for another 30 minutes as our food came out at 3 seperate times, so we each waited for another while our food got cold. During our one and a half hour wait we did recieve free chips and salsa (only because i signed up for the email list). Our waitress had a manager come talk to us and assure us the food would be out shortly and offered to refill our drinks and bring us a soup and salad (i was guessing for free) but no! Everything they offered us they put on the tab. Then a second manager came over asking us if we would like dessert. Again, they put it on the tab. End of the night i was expecting a $70 bill and got a $120 tab. I was very upset with the way they swindled me. The only good thing about this night was our waitress! She was awesome! She made sure we had a drinks before our glasses were empty and chips and salsa at all times. 5 stars for her!
(1)Michelle L.
mediocre food for a pretty hefty price tag. started out with the spinach artichoke dip. that was pretty good, tastes like the one at CPK. i wish for the price they give more dip. it came out in a little skillet and a huge basket of chips...makes no sense. i ordered the guiltless salmon dish. $17.99 for five pieces of broccoli, a bowl of beans, and a salmon fillet. it was ok. the only thing i la la LOVE is the molten chocolate cake. that was the highlight of my meal. YUM. our server was super cool. definitely made the experience better.
(3)Elle B.
Like a moth to a flame i keep coming back for one mediocre meal after another. The only reason i come here is because it's the closest bar from the office and after a long day at work nothing is better than getting a few beers rather than sit in traffic on H1 through town. As a chain, these guy's are notorious for having salty food. A lot of Chilis menu items rate very high on national nutritional tests for outlandish sodium and high caloric levels. Case in point is the buffalo chicken sliders which are so salty they're inedible. Their cheese fries are like a heart attack on a plate. Their spin dip isn't bad but CPK is across the street and has a much better version. Burgers here always come out well done no matter if you ask for rare. I've had five well done burgers here. I don't know why the hell they even bother asking the customer what temp they want the burger since they're gonna zap the hell out of it anyway. If you end up having to eat something here, the fajitas are the most palatable item.
(2)Ruth T.
Great service tonight. Definitely makes up for the last visit !
(4)Samuel C.
We don't usually like chain restaurants for dinner but in some sense it's always the safe way to go. You know what you're going to get every time. And when you're in the Kaimuki/Kahala area there are not many casual choices after 10pm. This review reflects the past two times we've been there. Tonight was the second time in the last three weeks We ordered the ribs, buffalo chicken sandwich, triple dipper with boneless buffalo chicken/chicken crispers/and spinach artichoke dip, house salad, and a cup of chili. The ribs were nicely cooked with the meat falling off the bone, but I would've liked more sauce with it. The chicken crispers were surprisingly good. Nice batter on the outside and juicy meat. Buffalo wings and sandwich were good. Yes, you might say buffalo sauce is buffalo sauce, but I've had bad buffalo wings before. I love buffalo sauce in general and theirs was up to par. The other thing that surprised me was the cup of chili. I'm used to Zippy's chili. This chili had a different spice to it AND there were no beans! Obviously I'm not a fan of beans. Like i said earlier you get what you get at chain restaurants. The food isn't why we rated it four stars. The thing that made our dining experience memorable and enjoyable was our server, Joseph, who waited on us both times. On the two occasions we went in near closing time and was his last table both times. Working in the restaurant industry for 15 years we expected some negligence. Contradicting our expectations he treated us like we were his first table with enthusiasm and attentiveness going above and beyond what most servers in his position would do. When were ordered he suggested meal combos to save money. Even though they were doing their closing duties he was still attentive in re-filling drinks and kept checking if we were OK. And in all honesty we both consumed the beverages quickly and he perfectly timed our re-fills (one of us had three re-fills of lemonade). There was not one thing that we had to wait for or flag someone else down to get including our check but at the same time never felt rushed for more than once he assured us to take our time. All in all it was the service that will make us return again. When we go back we will be requesting him. ----"There is no love sincerer than the love of food"----
(4)Kelly M.
There is no way to mistake what this is. Family style restaurant, tons of fat and cholesterol, and a neighborhood bar. The help is usually pretty gracious, and the menu offers a wide variety of plaque makers. If you have the munchies and you don't care about calories, there is nothing better at midnight. The sliders are yummy, the french fries fabulous, and the hot wings - well just, so so. Gotta go now. Have to run up a mountain for the next hour and a half to burn off last night's munchie meal fat.
(2)Katie K.
Chili's is on of my favorite spots for a fun time with friends; its typically the place for margaritas on an almost weekly basis! The service: with a few exceptions- usually found in the bar area- is generally slow, and can lack personality and/or attentiveness. However, the chips and salsa and guacamole are amazing! The fajitas are bomb! The food keeps me coming back for more. Now let's talk drinks- many margaritas lack the amount of alcohol I desire, so fore go the classics and go for their newest: world's freshest margarita. You can taste the alcohol and its delicious, really can't go wrong! So Chili's may not be a top notch dining destination, but I will continue to be a regular, and always look forward to a fun meal and a couple of drinks!
(4)Minda G.
I hadn't been to Chili's in awhile (at least a good 6 months or so), until recently... It must have been the recent blue moon or something, because within the last 4 days I had gone to three different Chili's. The first one was Kahala, for lunch, with co-workers, the next was Mililani the very next night for dinner with family and the third time was at Waikele a couple days later for a senior dinner again with family. (senior dinner meaning around 4-ish). I usually like Kahala's location, bring seated right away with our party of 8. Our waitress was extemely friendly and accomodating. Alot of us were deciding between the triple dipper and the lunch express. With the triple dipper you can pick 3 different appetizers for one price, about $14, and the lunch express, I believe was either soup salad and a sandwich, for about $11-12. I was surprised they had a lunch special that included the chicken fajita with a cup of soup for about $13, so I ordered that with a cup of the chicken tortilla soup. Half way through our appetizers, one of co-workers let out a small gasp/scream. She was drinking water and found a spider at the bottom of her cup, at the end of her straw. EEeeeewww! We told another waitress who quickly apologized, took away the glass and replaced with another. We were expecting the manager or at least acknowledgement from our waitress but nothing. As we were finishing our lunch... I also found an ant on my drinking water (outside not in...thank goodness!). Anyway, the manager came to our table afterwards and apologized AND comped my co-worker's lunch as well as my own. Which helped since we also got dessert. Dessert is always good. As for the other two locations. Waitresses were also very friendly and eager to please, eventhough it was busy when we went. The food is ok... Nothing to brag about or specifically go there for. It is a good place to have appetizers and talk story. It helps if you go during happy hour, since all appetizers are $2 off.
(3)JR W.
My favorite place to eat. the servers are ALWAYS FABULOUS and I have never been disappointed!
(5)Jaz C.
I am a huge Chili's fan, but this Chili's in Kahala just doesn't cut it. I have been to this Chili's about five times and have had the same lacking service 3 out of 5 times I have went. One time in particular, we sat at a table with our menus and went unnoticed by a server for 40 minutes! The tables ALL around us were being helped and yet we went unnoticed. There were servers going back and forth all around us and not one even stopped to asked if we had been helped. I work in a restaurant and there is no excuse for a server to see a table that has been sat for 40 mins and notice they don't even have drinks, and not say anything. Finally, after waiting forever we chimed in and asked to be served. I honestly wanted to leave, but my boyfriend was hungry so we stayed and ate. Once we did get server, service was slow but okay. It seems like every time we go here there is always some snag in the service. I love Chili's and have had positive experiences with them all over the world, but this one is the exception! I know not all servers are bad and slow, but the times I went there, that is the service I got. :( And to top it all off it is extremely expensive! I never write negative reviews, but I had to on this one. Be warned!
(2)Dave P.
Food is just ok. Hate when We walk in and have to stand around waiting to be seated. Better off goin next door to the counter, at least they will show you some attention when you walk in.
(1)Mochi S.
food was good, but service a little slow. food was fine - nothing bad, nothing spectacular. cpk had a 1 hr wait, chili's only 10 min for lunch, which is how we ended up here today. ** note to chili's - if you have 'heavy set' waiters working on a hot day, make sure they are not sweaty.
(3)Cynthia A.
Order of fried onion strings take out amounted to $3.13. Took it home because the hubby and I were making burger sliders. We saw an episode of Diners, Drive-Inns, and Dives on the Food Network featuring burgers, and we just had to try this one diner's technique for ourselves. We found an awesome cast iron griddle on sale at Macy's a couple of months ago for about $14, so we decided to go all out and do burger sliders diner style. Chili's onion strings are awesome! One order was enough for about 10 burgers. We also had bacon, avocado, cheese, and tomato slices to mix and match. We had such a good time and a great dinner! We're definitely ordering Chili's fried onion strings again.
(4)harold p.
Beware....I used my Credit Card to pay for my Bill that included my intended tip. Next day, my review of my online bank account showed $4.00 more! I went to the Chilies at Waikiki and spoke with manager about this. He said that their policy is that they automatically add a 20% tip to the approval for credit card when presented regardless of the actual tip. He said that when they process the card, within 2 days it will adjust on my account...... This seemed very strange to me. I watched my account and nothing changed! I went back to the Chilies and this time, no manager, just Asst. Mng. there. He still maintained that there was no error, however he did say several of their customers had similiar concerns when they saw their on line statements but eventually they get balanced out!!!!!! As we are tourists, we don't have time or want to spoil our vacation time over $4.00..... Our thoughts...they just take 20% tips. Service and portions of food very mediocore, prices, especially for Waikiki, very high. Last time we will go there!
(1)David C.
I don't know what to say. This place runs warm and cold. Never great, but sometimes pretty good The bar is a decent experience. The bartenders are all attentive and drinks usually come quickly and made well. Not sure why they insist on seating families with kids in the area--not a fan of uncontrolled rug rats, here. The rest of the restaurant...well, it's hit or miss depending on the quality of the server. Sometimes it's great, (like Star, who really is a star server!) and sometimes it's bad (like the Australian dude who only visited our table every fifteen minutes--we missed out on second drinks and dessert, and he missed out on our usual 20%+ tip). The kitchen....well, it's more of a crap shoot than the server. We had great take-out ribs on Tuesday, and, hoping for a repeat, we were disappointed with inedible chicken fried steak and dried out ribs four days later. Blech. We chucked it. I had to go out for Chinese take out. We always drop Chili's from our repertoire for awhile when this happens. We're only there out of convenience, (so close to our home, but this time around may be permanent). New management acknowledges the issues and cites these are the specific reasons they were brought in, but...we don't want to pay to be your guinea pigs. Thanks for the partial reimbursement and gift certificate, Ms. Manager. I'll try redeeming the gift certificate in a few months. Maybe you'll be closer to your performance goals by then.
(2)Camy P.
so chilis Kahala is alright. I always want to give them a chance so i always go back there and try something new... however i can't seem to bump them up a star. the service" the waiters" is good. but the food is ... all--right. The only reason why i find myself going back to chilis is because my bf enjoys drinking outside and the pupus are fairly good.
(3)Thomas M.
A Chili's just like any other Chili's. They always seem to have lines as well. I cannot remember what I ate but it was good. I remember having chips and some sort of warm chili sauce to dip them in. That was really good. No complains and I will probably go back.
(3)Mako H.
wow, first off we was denied the first and second choice for dinner and ended up at (yup yup don't say it) Chili's, well haven't been here in a long time, had some customers that absolutely loved chilis so we ended up eating there quite a bit back in the day, thinking back to those days I wasn't expecting much (sorry I've just never been a fan) but alas the min-yons was starting to get loud, that started my tummy rumblin so in we went. Didn't want to order to much (I've learned after years and years if your gonna eat junk food eat just enough to get by) we ordered, kids mac/cheese and cheese dia, and wife & I shared reg order of nachos w/ jalapeno (isn't there a jalapeno scare now!?) and a make your own fajita with steak, peppers and portabello shrooms, WOW everything was either really good or we were all about to perish from lack of sustenance, we happily consumed all on our plates and hmmmm the server may have even lost a finger as he reached in to get some plates (never I repeat never get between me and my food), service was pretty good and the over all experience was "hey I wanna come back here again" and it was a lot cheaper than todays lunch which will be my next review!
(3)Michi C.
Meh, Chili's is okay. Service at this location is usually very good, but that can vary with the server (overall though, friendly and quick service). For whatever reason, my husband and kids love eating here. Personally, I think it's expensive for the average type of food. The kids order off the kid's menu, either the cheese pizza (not very good but the kids don't know any better) or the chicken strips (those are pretty tasty). I order cheese broccoli soup, which is pretty good as long as it's not too thick. I've tried many other items from the menu, but usually end up feeling guilty because the food isn't worth the price I'm paying. A huge plus that I LOVE about Chili's is they usually bring out the order for the kids first. Anyone with kids can appreciate that. A child with a mouth full of food stops whining, and that makes everyone happy Overall, it's an okay place, would be even better if the prices weren't so high.
(3)Rudolf H.
The waitress was a happy person, but the ahi plate I ordered was a mixed bag. Most importantly, the grilled ahi was dry and tough and even smelled fishy, indicating it wasn't caught very recently. Otherwise it shouldn't be too hard for any self-respecting cook to put a juicy ahi steak on a plate. This was the second time I went to Chili's and the first time wasn't any better.
(2)Helen C.
What happened Chili's? First you take the chicken fried steak and black pepper gravy off the menu. Today I find out the Caesar salad is gone too! Very disappointed...
(4)Kaitlyn F.
This place is exactly as Yelp describes the two star experience, "Meh. I've experienced better." Chili's just oozes with overly greasy and not-fresh foods. The chips and salsa is a good deal, but does not taste good...at all. Take your money and your calorie count elsewhere. This place is not worth it.
(2)LW W.
Went here with my son after work one day to just catch up. The food was only mediocre, but our waiter was nothing short of amzing!
(5)Chris K.
went for veterans day where veterans are served a free entree from a selected list of entrees. this was not a big list. ordered an ice tea drink which did not arrive until we got the check. the server checked on us occasionally but it was a busy night, so it's reasonable. a little pricy for the quality of food and portion size. it was okay. it wasn't horrible, but it wasn't a great experience either
(3)Franklin A.
You pretty much get what you expect from Chili's. Although we tend not to go there for food...we go for the drinks. Presidente margarita all the way!
(3)Nalani G.
I'm changing my review because they failed terribly at providing good customer service today. Today would have been my 4th time eating there in the past two weeks. I wasn't in the mood to eat a lot and I had planned on using my Yelp check in offer, having something to drink and a salad. The server informed me that I can only use the Yelp offer if I purchase an entree, which it does NOT say on the offer. She even checked with the manager and said that they can NOT provide the offer unless I purchase an entree because the register will not let them do that. REALLY?? To the server... You made me feel really bad about asking for the offer. You made me feel very uncomfortable, so I left. I just wanted a salad and a drink and I can get that at several locations in Kahala Mall. I walked over to CPK and they happily provided great customer service and exceptional food. Good bye Chili's! One more thing.. I didn't appreciate you taking my phone out of my hands and walking away with it to show your manager the yelp offer on my phone. Next time ask for permission before you walk away with someone's brand new iPhone.
(1)Hope Y.
We arrived right before the evening rush, and honestly it was just too darned hot so we decided to grab a bite in the AC at Chili's. Always remember to check in at Chili's, so you can get your free chips and queso. Margaritas are always fun, and they are served in the shaker, so you get more than one drink. I went with a healthy choice, which had sirloin, salad, and cherry tomatoes. I think it's a seasonal dish, but it was really yummy. Hubs had the tacos, and everything was served hot, no long wait, and the water was always topped off. Overall I'm a fan of Chili's, it's always a great go-to restaurant.
(4)John C.
I have to give Faye a thumbs up she is top notch with a wonderful attitude and her customer service is outstanding A+ I want to update this this review again Faye and Kelly are what's makes me and my friends come here more often they go overboard to make sure the customers are always happy.
(5)Kelsi C.
Located in the shopping complex of Kahala Mall, we decided to stop here tonight for dinner, since we were in the area. As expected, the ambience is very American Bar Casual. It's also very loud, and we had to shout in order to communicate with the hostess. We had to wait for a bit, as this was during the dinner rush, and it was quite busy. We started off with the guacamole, which they prepare near your table. The guacamole was well, guacamole. Nothing special, but definitely not bad. It's a great appetizer to munch on, while chit-chatting with the rest of the folks in your party. For my main entree, I ordered the chicken enchiladas. The chicken enchiladas confused me, especially since the plate itself was HOT. You could've melted plastic on it! The waitress even handed it to me using a pot holder. However, when I cut into it, the enchiladas were cold. Not ice-cold, but they were definitely not hot or warm. I notified the waitress of this, in which she apologized and offered to take it back for me. When the food came back, this time the rest of the enchiladas were hot, and so was the rice. I guess their microwave decided to work again. All in all, don't waste your time here, unless there's nothing else in the area to eat. The food tastes as if it's from frozen, and it appears that all they do is heat a plate and throw the frozen food on there. I mean, the plate's hot enough to defrost the food anyway.
(2)Jen C.
I haven't been to chilis in a while and was delighted to know from a friend that you can get free queso with a yelp check in. Score! This compliments the chips and salsa very well! My friend ordered the table side guacamole and I must say that was the best guacamole ever! I must say service could have been quicker but as a large group walking in a half hour before closing, they did an awesome job in accommodating us. The watermelon cooler was nice, strong enough but not too strong for a "light weight" like myself (not real weight, lol!). The chicken enchillda with sour cream was also really yummy as was the taco. The tostada wasn't anything special and probably wouldn't chose that one again for the pick 2 or 3 mexican dish. It's a good place for a large group and they even allowed us to get separate checks for all 15 of us. Thank you Chilis Kahala!
(4)Shanisse I.
I only come to Chili's when I feel like drinking their Mango Patron Margarita.. Yumz! Thank you bffc for introducing me to that drink. It's so cute that they serve it in a Patron bottle.. too bad you can't take it home though.. I've only come for their drinks and their molten lava cake.. if you had a long day at work or just want to unwind and not care about calories for that moment.. that is my place to go!
(4)Fran C.
Are you a fan of rich NASTY food? Why, YES...........I AM! Lol! Sometimes when I'm craving some Nasty Tex-Mex ribs.........I like to go to Chili's at the Kahala Mall Shopping Center. Yeah, the ribs are not the best that I've ever had, but at least they are consistent, and I know what I'm gonna get. They have two styles of ribs - the dry rib, & the bbq ribs. I've tried them both, but prefer the gooier sticky bbq ribs! :D New on the menu, I hear they now offer a Dr. Pepper BBQ ribs, as well as a Craft Beer ribs too (will have to try that one day). With my ribs they offer several types of sides, but I'm a creature of habit, and I tend to get the same thing over, and over again............if it works, don't fix it right? Lol! I usually get the cinnamon apples, & steam broccoli for my sides.........so basically I'm getting a high calorie, high sugar meal........only to off set it with some healthy steamed broccoli. Well, two out of three ain't bad! What can I say about the ribs.........tasty bbq flavor, meat on the ribs are not the meatiest, but it will do when I'm craving some ribs. The cinnamon apples are great! It's like eating a apple pie without a pie crust.........so basically your eating the apple pie guts! Lol! And of course the steamed broccoli, it's healthy........but nothing to write home about. If you saw the Chili's web site on the calorie contents of their foods.............rest a sure, this is comfort food! Not the healthiest of food! The full rack of bbq ribs packs a 1240 calorie punch, and this doesn't include the addition 270 calories, and 24 grams of sugar for the cinnamon apples. For the steamed broccoli..........you know it's healthy as it's just 40 calories. For you folks that like to dine here, (and not feel guilty about it)..........they do offer some healthier fares too...........l saw some lower calorie entrees of fish, or chicken dishes, but you will have to read the menu & choose carefully (unlike me).
(4)Charisse T.
This place has really gone downhill. Which is sad because it wasn't the greatest to begin with either.. We used to come here fairly often because we love the molten chocolate lava dessert. But every time I have come here within the past year service has not been up to par. A few times that I came here I was ignored and we had to wave our server down to order, refill our waters, and get change after we paid. I've come a number of times and received similar service. The last time we came we had two orders of the same flatbread. We noticed they looked completely different. That's because half the ingredients were missing on our flatbread and ours was burnt. Also, our flatbread had a lot less sauce than our other order. Our chicken and avo were nonexistent. So we told the server who took it back to the kitchen. They took it back, put it on a smaller place, threw the chicken and avo on it and I guess put it back in the oven for a bit because it came back way too hot and even more burnt than earlier... They offered a free dessert to comp it. However they apparently left our molten chocolate lava cake sitting for a while because the ice cream was melting and the chocolate cap that's usually on the ice cream didn't exist. Unfortunately no picture because we were just trying to eat it before it melted. Still delicious though! Service has been consistently poor. I know what you're thinking, why do you keep coming back then. Well 1. I'm a chocolate lover and can't resist the molten chocolate lava cake and 2. I'm lazy and chilis is pretty convenient. However, if I can avoid coming here I definitely will. So unfortunate...
(2)Jeff I.
My friends and I came here in hopes of fulfilling our Craving for nachos. We immediately seated ourselves at the bar and was welcomed by the bartender. After putting our drink orders in, the bartender seemed to have forgotten about us for about 20 minutes which was totally understandable because he was the only worker behind the bar. Finally he came by to take our food orders. We ordered the beef nachos and a few other appetizers....the food came out fairly quick. Everything was great EXCEPT the nachos! They were alright, but not what I was expecting. I was really looking forward to an overwhelming mountain of chips, meat, salsa, etc., but instead I got individual nacho chips neatly laid out and topped with cheese and single pieces of jalapeños. Again, it was still alright...just not what I was expecting. Other than that, the service was great....I just really wanted to get my hands messy with some "traditional" nachos!
(4)Cameron B.
Came here for dinner last week and the service/food has changed since our last trip. They have new machines - which I thought were just for video games - but turns out you can order and pay your tab. The server who was watching our table was fast and helpful despite having so many other tables to watch over. We ordered tacos and the appetizer trio - both were really good. We also ordered a side of fries that were really salty and very small portion wise. Nothing really bad but they also gave me a shrimp taco when I ordered chicken and I believe the pork. The food was good so no real complaints here. Glad things have changed and we'll be back again.
(5)Traci T.
My mom, grandma, and I often come to this location on Saturdays for lunch. It's near where my grandma lives and we often have a discount that I'm urging to use. The service varies...sometimes quick and sometimes obnoxiously slow. B. Kaulana is THE server to have whenever you visit here. She is absolutely amazing! We don't come here every week, nor do we have her every visit...yet somehow she manages to memorize our exact order everytime we come! She is always on top of it and very hospitable whenever we visit. There is no other server there like her. Discounts: 1. Are you signed up to receive Chili's emails? If you're not, you're missing out! The first email they send you will give you a coupon for a free chips and salsa/guacamole/queso. Emails that are sent to you after that are often for free appetizers, desserts, or kid's meals. The junk part is that most of the time the discounts are only good from Monday - Thursday. Every once in a while you'll get a weekend discount. This past weekend, I actually got a text from Chili's and received a free appetizer coupon through the text. Didn't get it through email. 2. Do you have an iDcard? I like to use this discount card whenever I'm craving Chili's, but they didn't send out a coupon in an email. The iDcard gives you $5 off a purchase of $25. Don't know what the iDcard is? What planet are you from?!?!? Check out theidcard.com for more details. You're missing out on some great deals! Whenever we come here, I always order the regular guacamole and chips. Yum, yum, yum! It also comes with salsa. My mom and I also order the California Turkey Club. We split it and they are always nice to put our order on two separate plates so we don't have to split it ourselves. We usually get a side order of sweet potato fries, which are usually delicious...but on this visit, we were told that they discontinued the sweet potato fries. WHAT?!?!?!??! That's the reason for a drop in stars. Boo to you Chili's! Our server even said that it's a popular item, but they still discontinued it. Bring it back! I don't even mind paying the extra $0.50 for it! If you pay with a credit card, the servers are instructed to tell you to pay with the Ziosk machines that are left on your table. These machines are a fancy distraction for those who patron the establishment. You can pay to play games or use other various apps on the machine. It's like a tablet. I think these things are a waste of table space, but I can see the convenience. Just swipe and your receipt is printed out. There's also a tool that allows you to calculate the tip for you. The junk thing about these receipts though is that they don't register on my Shoparoo app that gives me points for places that I spend money. For some reason, whenever I take a picture of my receipts from these Ziosk machines, Shoparoo says it's an invalid receipt. I never had this issue with the regular checks I used to get.
(3)Aaron Koichi C.
Child's is a restaurant that the people of Hawaii wanted to come to the islands. Ever since, I have gone dozens of times. The ambiance is very bright and loud. Some seats are fitted with hanging overhead lamps that are just too bright to enjoy the food. The food is so consistent with great taste, but the service is not. Lately visiting the Kahala Restaurant, the kitchen seems to be backed up allowing the food to come out slow. The waiters seem frustrated and over worked. We dined on a Sunday night around 8pm and it was horrible. I hope this is not a trend, and hope that the service is going to improve some day. As for the food
(3)Frankie R.
This my first time to visit this location. I have to admit that it was a fabulousness place to go and just have a great time with friends and family. I have been to the other location back in 09, but I have seen the recent technology that they used. One example would be the ziosks. Instead of having the waitress put the bill in front of you, you can actually use it to pay your bill and get refills on certain things like drinks and food too, which I have never seen before. Also the good news is that they now participate in the iD card (Isle Discount). I need to find out how it works so that way I do know what I can use it for and make sure that I get to save $$$ as well as try their food too. I was glad that my friend ordered the chocolate moten cake, which was very decadent and very chocolaty and deliciousness. ..I thank my friend for sharing this dessert with us so that I get to see how it tastes and let me tell you, it was very good and tasty as well. Thanks for the hostess for making sure that we were well taken care of and enjoyed this night for me and my buddies too.
(5)Nadine S.
Great service and attention from waitress. Drinks never allowed to get more than half empty before they were refilled. Free chips and salsa from Yelp check in were super fresh and came out piping hot and crispy. Really good and free refills throughout your meal. Egg rolls were delicious as usual and fresh. Everyone's meal was delicious with great plating and service. Although a chain we all know they are always run differently but this one gets high marks. Bathrooms super clean as well which always tells a lot about a restaurant.
(5)Ray L.
Been here twice in the last two weeks and so far the service and food is good. Ask for Amber to serve you. She had this fantastic attitude that made our meal so enjoyable.
(4)Scott K.
I'm MAD! M-A-D, MAD! WITH MANY CAPITOL LETTERS "MAD"! First Wahoo's closed, then Salt and if you think I'm going to Top of the Hill you have another thing coming... so where do I get a beer after work in Kaimuki!?!? YOU HAVE TO BE KIDDING ME? CHILIS??? Deep fried, cheese on everything, chemically preserved food Chilis? THIS IS WHERE I'M GOING?!?!??!?!?!?!?!?!?! So I hang my dignity hat on the hook and walk into a Chilis. Hi kids. Hi mom and dad... oh I see Grandma is here... I'm super excited about having a beer after a hard day at work with a family argument happening a table away. Oh good... the kids don't know where the volume knob is on their game is... GREAT! This bar has TV'S EVERYWHERE! Even little personal ones at every table! TV'S EVERYWHERE! So relaxing! Exactly why I go out... I needed more TV in my life! Can you put mindless sports on those TV's instead of Antiques Roadshow? GREAT... THANK YOU! Shoot me. Seriously... shoot me. I just want to... er... that's a really big beer you're handing me waitress! *gulp* ...one more please... Great... Chilis has turned me into an alcoholic. Guess I'm walking home. *hic*
(3)Casey I.
If you're looking for something quiet, keep in mind there is a bar side and it's not sound proof. You can sit on the complete opposite side, but when it gets busy (evenings) it tends to get loud especially (pau hana or weekends) When we first got there we waited about 10 minutes to have someone get waters and he wasn't even our server and in another section but once we told him we were ready to order, he became our server which was awesome! Super grateful for that especially having 2 boys younger than 7 and hungry. I love their buffalo chicken, the spice is awesome! The attetiveness of our server was awesome, even for water refills (rates pretty high on my importance) and delivered when i asked for fresh unsalted chips for our chips and salsa we got that! Molten lava cake topped it off for sure!
(5)Linda Sue O.
This place is great! The food comes out hot and fresh and Felicia was outstanding! This is a great stop on the way back to Waikiki, I love it!
(5)S K.
We ordered two drinks in the bar and the Triple Dipper with the cheddar bites, original chicken crispers, and the boneless honey chipotle chicken bites. They got my drink wrong (margarita on the rocks when I ordered blended). When I took it back to the bar the bartender explained to another coworker - she doesn't want it anymore. And the Triple Dipper was cooked in this order: cheddar bites, crispers, and then chipotle chicken so the chipotle chicken was warm-ish and everything else was cold. The cheddar bites had a rancid oil taste too. Jessica (the server) saved them from a 1 star review. She was attentive and tried to make the best of a disappointing experience. I think we'll be trying Puka or CPK next time we're in the area.
(2)Cheryl S.
Love dining at Kahala Chili's. We frequent here often and have always received great service and GOOD food! Tonight in particular we were helped by Felicia (I think she may be a supervisor). Outstanding customer service! She was very genuine and had a great attitude start to finish. Hard working too. She definitely is a rock star! The food was delish as usual. We shared a triple dipper and got the spinach artichoke dip too. Yum, yum, yum! We had room for dessert and shared the chocolate chip cookie skillet. My tummy was a happy camper. Chili's is my go to 'happy place' for comfort food, drinks and a good time!
(5)Gemma R.
The last time we went to Chili's, the waiter spilled margarita on Cam and took forever to get us our bill. Prior to that, we waited almost 25 mins to settle our bill and get our to go food. It was a pretty bad. We had a quick family dinner here earlier last week and it was a complete change. They updated their ordering process and now have digital screens where you can order and pay your bill. It is so efficient and amazing. Our server came back and checked with us so many times that it didn't really matter that he made a mistake with our actual order. The customer service was so good that we forgot about that part lol. I usually get the appetizer trio and everything we tried was really good. I'm glad that this experience was way better than the last few times.
(5)D M.
Hubby's birthday! Jessica goes above and beyond! Amazing reason always checking in customers! Love a Kahala Chilis for that reason! Blessed!
(5)Hauolilani H.
I needed help grabbing food for a dinner party on the way. So having worked at Chilis in the past I knew I could trust Chilis for convenience & good food at an economical price. Jeff who answered the phone was unsure about my request of a pan size for ashes potatoes & veggies. He quickly put his Manager Leah from Kahala Chilis at 4:00pm on 7/23/2015 on the phone and she was very polite, accommodating, and assured me that they could help no problem. Thank You! :) Management can make or break an experience and Leah was determined to make my experience amazing and she executed the phone call like a pro! Please praise her for keeping a customer, as we all know how monetarily valuable one customer is. Thank you Leah! I would hire you in a heartbeat at my business! ;)
(5)Coreen L.
Love that Chili's is a consistent spot for grabbing a bite and drink with friends. Also good for groups of people too - especially when at the Kahala location where there are few options for dining. On this particular night, we rolled in with a group of 6 and were able to get seats right away. Our server was friendly though a little scattered, but I noticed she was covering a lot of tables. We were there for drinks and pupus - for the most part it was great. I especially like the chips and salsa here, yumm! I think they make the chips in house, they are light and fresh, while the salsa isn't too spicy so its good for everyone. Anyway, the bummer this night was that a friend ordered a drink, when it arrived she thought it didn't have any alcohol in it. A couple of us tasted it too and confirmed that it didn't taste like it had any alcohol (you know, us being experts on the matter). When we told the waitress her response was, "Oh....." then she walked away!! Hmm, could have been handled better than that!! Lame.
(3)Cammie T.
I've been a loyal long time customer of this Chili's but I don't want to go back now because of one bartender in particular. I would say her name but she never even introduced herself to us so all I can do is describe her. She has short hair, tattoos on her arm and is Asian. She asked us for our drink order and I got my usual the presidente margarita and it was the worst one I've ever had. After drinking half of our drinks already my husband and I had to track down the bar back to get someone to order for us and it wasn't even that busy! She totally forgot about us. Then after we were done with our meal I put a gift card down to pay. When she came over to pick up the tab she saw the gift card and she grunted as if it was a big hassle for her. (Hey not my fault I was given a gift card) So again she disappears until we finally get her attention to cash us out. She had an attitude from when we arrived to when we left. We don't know why she had such a bad attitude when my husband and I were nothing but pleasant with her. All we wanted was a quick and simple dinner. She acted like we were a burden and was so displeasant and rude to us I almost didn't even want to tip and I'm usually a VERY generous tipper. Sorry if you actually have to do your job! This is very unfortunate because Kelly the bartender I usually get is very very nice and I always give 25% and more to her and other bartenders I've had. I hope they just rid of this one bad apple and I'll come back.
(2)Pratap S.
Worst service!!!!!!Worst service!!!!!!Worst service!!!!!! Ruined our dinner night who 'waitress Megan-Kahala Mall' worst ,Careless,very rude waitress we've ever seen.no wonder these guys closed other branch in Waikiki. 1) She won't even place the water glasses on the table. She don't even care about placing coasters on the table. 2) she expects that we give order as soon as we sit down. She keeps an arrogant face when we said give us 5 mins to order. 3) she will bring all your food at once including appetizers and main course and if food plates don't fit on the table she just give it to you and you need to carry in your hands she don't even bother about to bring it back after some time. And you you need to ask other table waitress to make it to Togo. 4)Once she delivers your food to the table thats it she won't come back again to your table until you are ready to pay , no refills n nothing. We spent $110 and all that went in to drainage still paid %15 tips I don't want be rude like her so just wrote on the check very bad service. So at least she realizes that we r not at all happy. I have read other reviews before giving bad review most of them complain about the waiters only I think it's time for management to realize and remove theses guys from work if they are not happily serving people. Worst service!!!!!!Worst service!!!!!!Worst service!!!!!!
(1)Querida D.
The bar is a great place to seat yourself, grab some drinks for happy hour, and get a bite to eat! Fridays are pretty busy so come early if you have a big party. Service is great like any other franchise, but the atmosphere is chill. Sports tvs are set up throughout the whole restaurant. After finishing off your meal, you've got to try the molten chocolate cake or the peanut butter cookie skillet. Another thing you've got to try is the Table-side guacamole. The freshness of the veggies just hits the spot.
(4)Rob D.
Came here on a Sunday night and it was crowded. Surprisingly. The service was actually prompt and attentive. In the past service was slow. The food was good. The one negative was their new electronic device where you can order food and play games right on the device. The machine will charge you as soon as you click on a game. There is no warning that clicking a game will result in a charge. The waiter said that happens and he would make sure we weren't charged for that.
(4)Iris J.
I'm typically satisfied with my visit each time. The new side dishes they offer are pretty good. The jalapeño cornbread was yummy, goes great with my chicken enchilada soup. The triple dipper is a great shareable item. The service is good as well. I was somewhat surprised to hear the servers refer to dining guest as love, sweetie & darling. Glad I stopped in this evening.
(4)Hanna M.
I don't know what it is about Chili's but I keep wanting to go back....three visits in almost six months! I took my mom there on her birthday at the end of December. I had a newborn and my two year old and it was a very busy saturday night. The host/hostess gave us a perfect table in the corner where there was plenty of space to put the baby carrier. The service was really excellent and we left happy. I went for drinks about two weeks ago. It was not busy at all. Our server just really sucked. She would disappear for long periods of time. My friend had to ask several times for things. And really...if someone orders coffee, isn't cream and sugar on the side kind of obvious?? My friend waited so long her coffee got cold and she asked for another cup and omg the server did not like that, what attitude!! Sadly, I will go back again to this one but just hope I don't get the same server!!
(4)Elisa G.
Went here for to-go order and it basically ruined my night. I made a yelp account just so I could post this review. Ordered over phone at 6:10 said it would be ready by 6:40. Showed up at 6:40 and waited at the bar. Bartender was really nice by offering a cup of water but that's basically the high light of the night. By 7:15 finally asked where the food was to which they spend 15 minutes looking for it: When we paid by then it was cold but paid anyway because I'm not the type of person to make a big deal out of things but by the time I got home I wish I had. Food was cold and I live about 5 minutes away. $50 down the drain. Thank you for nothing chilis I'll be sure not to go back.
(1)Crista P.
We got here at around 6pm today, the girl at the front was trying to convince us to sit outside (idk why, but it was hot as he'll outside so idk what her problem was) BUT I won't knock it for that. We sat down (inside) and our waiter was super super quick, he was friendly and I just loved his attitude! Btw his name was KAMEN T :) Well just for the heck of it I decided to check into chilis. YAY for me we got a free offer to redeem for nachos lol that was awesome. Our food was SO good, especially from the last time we ate here. It was my first time ordering from the new menu. I got the California chicken flatbread and it was huge! 12". My husband always loved that taco pizza so of course he got it again. We also got the Texas cheese fries, that pretty much always hits the spot. My drink was awesome! Whoever that bartender is they did a darn well good job making that tequila sunrise? Shoot I can't even remember the name lol!!! Anyways it was good. Our waiter Kamen checked in with us pretty frequently, don't know if it was because he knew I was a "yelp customer" or what LOL but besides the fact he was a nice guy and did take very good care of us while being there! So I give chilis Kahala a 5 star rating. It might have not been good before, but I think I'm starting to see a change! :)
(5)Tricia L.
When the reviews say that the service has gone down, you listen to them! My dad had ordered a Sam Adams beer, but instead the waiter gave him a Heineken because it's lighter. It was nice of him to think of what my dad may like better, but it's not what he ordered. I ordered the classic sirloin with avocado. I had told the waiter that I didn't want avocado, but I liked how the steak was prepared. Instead, he gave me the regular classic sirloin order because it didn't come with avocado. I appreciated the fact that our waiter was trying to go above an beyond. However, the golden rule of customer service is give the customer what he/she wants. Not do your own thing because you THINK he/she may like what you give better. Dear waiter, you are not in retail. You can't just serve your suggestions. We ended up paying for the the suggestions that we didn't like.
(2)Joey K.
We dine here fairly frequently. The last couple times we have come in the service has improved greatly. They must have gotten better management. The food is comforting. Basic American and Tex-Mex options. I was ono for a burger tonight, but noticed there were some fresh new side dish options. I'm excited to try these anther time. Be sure to check in on yelp when you dine here. I ended up with a check in offer for free chips & queso. I am not a fan of the new Ziosk tablets on all the tables. It seems to just be in the way.
(4)Lisa A.
We ordered via phone for take out during lunch. I like that they have a 10 minute parking in front now, so we don't have to try and fight for parking. I got the Big Mouth Bites lunch combo. YUMMY!! and for a good price too.
(4)Just B.
Chili's used to just be "okay" for me but in the last few years they've updated their menu and everything tastes great. Ironically, CPK was one of our favorites but they must have changed their chef because a couple times our food was junk and the portions are small now. Anyway, now we go to Chili's all the time! The service is generally good but that depends on your server, and the food is delicious. The portions are a good size and the prices are reasonable. We especially like their 'smokehouse burger' with bacon and onion rings in it, as well as their ribs.
(4)Gov. B.
who ever the cooks here are kooks!!! what they doing back there? all i hear is horse playing, and obnoxious profanity... Bad trip, burp burp...
(1)Lawrence Y.
Lunch today was fantastic. Our server, James, was excellent. He exhibited the CAN DO attitude that made our lunch experience a good one. This is the second time we had James as our server and in both occasions the service was 5-Stars. Every restaurant should have a James type employee. It makes eating out a joy. Thank you, James, for another great lunch experience. Larry Yamamoto
(5)Shanley R.
We went to Chili's on a Tuesday night so the place wasn't packed. My boyfriend's parents had beaten us to the table and had already ordered. Our server let my boyfriend and I have a few minutes to review the menu and said he'd be back in a couple to take our order. I think he forgot about us. Strike 1. By the time he came back to take our order, my boyfriend's parents were receiving their food. I had checked into yelp (*duh*) and found that there was an offer for free chips and queso! Who doesn't like a deal?! So of course we took the deal. Our food eventually came though our server totally walked past our table, forgetting who the food was for. At that point, we were like "maybe he has a bunch of tables tonight..." and tried to give him the benefit of the doubt. He also was not attentive to us and only cleared our dishes when we asked him to. Strike 2. The food wasn't terrible, but the reason this review is getting one star is because of what happened when we got the bill. My boyfriend has a mall discount so for Tuesday, it should have been 20% (or 25%?). When we tried to apply the discount, our server said that we couldn't apply two discounts (the yelp deal and the 20% discount) on the same bill. We didn't understand but we asked to pay for the queso and apply the 20% discount to the bill. FIRST our server tried to convince us that the discount for the queso was going to be the better deal than the 20% off. Um, let's do the math... NOPE, it was not the better deal. SECOND, he said that since he keyed in the queso discount, he could not override it to use the 20% discount instead. SAY WHAT? THEN the manager comes out and tells us that he is unable to override the computer and he cannot void the whole transaction so that they could start over. I call BS. Because we didn't want to make a scene in front of his parents, we didn't continue our fight (though the server and the manager were being ridiculous). So, whatever, we just paid the bill (their tip was us paying the part we would have been discounted). Strikes 3, 4, & 5 (yes, I know there are only 3 strikes in baseball, but that's how crap-tastic they were.) If you are looking for crappy service and possibly some BS when it comes to discounts, Chili's Kahala is the place to be. Otherwise, stay away.
(1)Kristen N.
Okay, it's Chili's. You either like it or you don't... This review is for the fact that the server gave us back someone else's debit card, and thereby also gave our debit card to someone else. Not sure if it was her first day working, even if it was, I wouldn't excuse it. Luckily we noticed it within a couple hours of it happening, and blocked the card but the other person had tried several times to withdraw money from our account. I called to see if maybe the card had been turned in or they had it (for some miraculous reason, I'm an optimist, what can I say!), and was on hold for about 30 minutes while the guy checked before I converted to realism and hung up the damn phone. . The service was good, up until the point that our personal information and financials were compromised. There's no turning back from that. Also, now begins the 7-10 business day wait until the new debit card comes in the mail. Thanks a bunch Chili's! Can't wait to come back! *sarcasm* *sarcasm* *sarcasm*
(1)Melinda C.
I love several things from chili's, but everytime I order take out for my favorite salad, boneless buffalo wing chicken salad, it gets smaller and smaller. Cant justify the price for such a small salad. I mean its lettuce, give me a break.
(2)Ashley E.
Not really a fan...the food is okay. It really varies each time I've been here. The customer service was good one night and terrible the other. The waiters/waitresses have forgotten about my coworkers and I countless times. I only recommend this place if you are starving.
(2)Joann Y.
Everyone is complaining about the service. I can't help but agree. The waitress took sooo long. We were nice about it since she was quite nice. Food could be better. I asked for my steak medium rare but it came pretty well done. At the time I was too hungry to care, but that is a huge difference and it wasn't that good.
(3)Justin S.
Excellent service and the food was excellent. The only thing I was a little annoyed was the slow service by the hostess on seating us. The hostess needed to know better what tables are ready for service. She started to clean one table for us, but failed to look in the back and there was a few booths already cleaned. When she finally realized the other gleaned booths, she then took us to one of them instead.
(4)Kaitlyn F.
This place is exactly as Yelp describes the two star experience, "Meh. I've experienced better." Chili's just oozes with overly greasy and not-fresh foods. The chips and salsa is a good deal, but does not taste good...at all. Take your money and your calorie count elsewhere. This place is not worth it.
(2)LW W.
Went here with my son after work one day to just catch up. The food was only mediocre, but our waiter was nothing short of amzing!
(5)Kami S.
Jesus!!!! Every single time I come here they either get my order wrong or they drop my food. Common now.. I also work in the food industry and to come to a different food establishment, only have my order wrong or yet alone is such a disappointment. The only good thing that come with a wrong order is my meal being comp. so if you want free food come here!
(1)Courtney Y.
Whoa. This place hasn't been averaging very good ratings. Yikes. Hope this review uplifts it a bit! Anyways, considering this isn't my first time here, this place has yet to disappoint me (knock on wood); although, I hope it doesn't plan on doing so in the near future. Some of my go to favorites have been the Sliders (complete with this ranch jalapeno sauce which goes good with the fries), and most recently, their Honey Chipotle Chicken Crispers, which I will elaborate in just a moment. For $14-$15 it is worth the money. There's no small helpings here. My plate came with 5 or 6 chicken pieces with ranch sauce you can dip the chicken in, seasoned corn on the cob (the trick is to use the knife to cut off the kernels so you spare your teeth some stuck corn), and french fries. Definitely is my new favorite. The fries compliment the Honey Chipotle Chicken Crispers perfectly since it can have a spicy kick to it, but tanginess and sweetness that the sauce provides. The chicken crispers is still pretty crispy considering being under siege of the honey chipotle sauce, which in itself is pretty amazing! Everything on the plate seemed to work well, and all the flavors went well. My mom's favorite is the sampler, she got three different things, which were the Southwestern Eggroll, Spinach Artichoke Dip (reminds me of CPK, but richer), and the Sliders (those good ol' sliders!) One more thing to note was that I was able to score a free flatbread pizza, something that is new on their menu. I had signed up on Chili's to receive emails and alerts, and got an email for a free flatbread. Fast forward to today, I was able to use it, and it wasn't some lame portion like the small portions at CPK that you can get for free, it was the FULL portion. We ended up choosing the California Grilled Chicken Flat Bread Pizza, complete with all the bells and whistles: tomatoes, chicken, cilantro, bacon, and ranch dressing drizzled over, can't forget the avocado wedges! All atop a thin crunchy crust. SO GOOD. Really gives competition to CPK and for a cheaper price ($10.99 for this sucker). Didn't had room for dessert today, shame on me. However I have always had the Molten Chocolate Lava Cake Ala Mode every time we grab dessert here. So good! I also heard the Chocolate Chip Cookie Ala Mode was something to try as well. Next time I'll be saving up room for dessert to give that a try!
(4)Colleen O.
Of course it was a pleasure to see lovely Lou front and center to greet you as you walk in...our server was sweet and took care of us as well as the joy of getting to see Maile once again
(1)Shayna K.
Not coming back. The food was greasy, fried and fattening. The prices were inflated. Chili's, I'm sorry but we should have something better in the real estate you're taking up. The only thing somewhat fantastic about our Chili's dining experience was 1) the wait for our table (there was none--meanwhile CPK had a 2-1/2 hour wait, which is why we resorted to Chili's) and 2) our SERVER! She was really really good. I give her 5 stars...but only for her. I would come back if it was just to see her. Not to eat.
(2)Sam A.
Chicken tenders undercooked and sent back. Helpful but far from friendly seevice. Recevied free chips and queso deal with Yelp but Queso looked like "dog p..p." i would not come back to this location.
(1)Mike O.
If you've watched the 2 for $20 commercial with an appetizer and two entrees, YOU AINT FINDING IT HERE. Got here around 545p. It wasnt busy when we walked in but it quickly filled up, with many people from the just finished Sony open coming in. We ordered our entrees at about 550p. We noticed some people were sat right behind us and the ordered shortly after. 600p people behind us got their food and started eating. 610p waitress says it'll be just a minute more. 620p chips and salsa brought to us on the house...still no food. 630p people behind us finish eating and leave....still waiting. 635p Manager drops off our food and apologizes for the long wait and comps our entire meal.......HOLLA! By then we were upset and full from eating the chips and salsa. Our waitress did come by to apologize for the wait also. They get two star for comping our meal and doing the correct protocol for this. BTW the food was just average.
(2)Mac J.
Service is very slow. I ordered the Triple Dipper appetizer and it took over 30 minutes for nothing to arrive. I finished two glasses of iced tea before my appetizer arrived. My Triple Dipper arrived and it was lukewarm. Five minutes later, it was cold. Then my southwest quesadilla was served hot. Why couldn't my appetizer come out freshly made like this? Is the kitchen slow? Or, is my waitress slow? Time to leave this place. I recommend going to the Chili's at the Pearl Ridge Mall. This one is not worth the bad service and quality of food.
(1)Jason W.
Go to Chili's sporadically and last night was one of those nights... I enjoy the food at Chili's, those micro slider burger things are pretty awesome and a long time ago in a relationship far, far away, had different drinks and the country fried steak, which were A-OK. The thing that is remarkable about Chili's and that always stands out to me is how slow it is. It took over five minutes for anyone to acknowledge our table and serve water. Once that happened it was on, service was off the chain. Everyone stopped by, they must have known I was Yelp Elite or something, Idk... Jokes aside, good food, service is ok when it happens, and price is what it is. I reckon a 3 star should suffice!
(3)Andrea I.
So with heavy heart I'm giving them one star. I frequent this location often and it's usually a pleasant expreince. Today tho total opposite. We sat for 15 mins before the waiter acknowledged that we were sitting in his section, then he mentions that he has a partner who both of them were passing us frequently. Got our drink order in 10 mins after that. I had something on the bottom of both beers that they served me and the waiter tried to tell me that it came from my mouth when I hadn't even drank from it yet and it was a pain trying to get another drink they made me order from the kiosk on the table that took 25 mins! Our food finally came my son didn't have his sides when I asked for them they told me oh did he want it, when he clearly ordered it. The fries and corn arrived after he was done eating his food. Besides that our food was ok. Service totally was horrible this time and I understand that they were fairly busy but if that's the case put more people on the schedule. At the end of the meal he wouldn't even give me a bill once again just telling me pay on the kiosk. I'm bummed cause this kahala is close to home but I'll probably hold off and going back.
(1)Dick B.
Stopped by for a late dinner recently, and was pleasantly surprised by the quality of the food and the service. The hostess greeted and seated us promptly, and our server Christopher was excellent. The food came out quickly and was delicious. We'll be back!
(4)April Y.
Pleasantly suprised with late dinner tonight at Chili's Kahala. Food and beverages were quick to the table, and at the right temperatures. Big improvement over my last visit a few months ago. Our server was really on it, and showed an exemplary sense of anticipatory service. Credit to Megan S. for redeeming my view of the service there! One thumbs down item - the toilet paper was out in the stall I used! Good thing I usually have napkins or tissue on hand!
(3)Joel N.
I frequently go to chili's and sit at the bar to have lunch, either by myself or with a friend. The food is decent and some things better than others, like the pizzas. The reason for my 5 star review is Brie the bartender. She is the best bartender in the city in my opinion!! Absolutely entertaining, knowledgeable, honest about the menu and makes a killer margarita!! She is a huge asset to the team there and I want to give her a huge shout out, because she is a true professional at her trade. One more thing... I wish that you guys had later hours!!!! With dennys gone and other buisnesses closing in the area, WE NEED MORE OPTIONS FOR LATE NIGHT GRINDS!!!! I for one would eat there a lot more if you catered to those who work nights and want to eat dinner late. Just wishful thinking :):):)
(5)Stevie D.
Friendly staff and a decent beer selection. Pretzel sticks are delicious! Great place to hang out for a franchise.
(3)Stacey W.
Our server Chad was one of the worst servers we have ever had. We ordered queso as an appetizer and he didn't bring it out until we reminded him that we didn't get it after he brought out our main courses. He brought out 4 mugs of water for 2 of us leaving our table over cluttered. He never came back to check on us throughout our meal to see if we needed anything more to drink or even dessert. We had to ask the hostess to track him down to bring us our bill and to go boxes, and even then we had to wait longer than reasonable for him to come to our table. We had to ask him for to go boxes twice before he remembered to bring it out to us. He never apologized to us for any of his mistakes, didn't even bother to comp us our queso. To top it all off the quality of the food was not up to par. After this experience we have absolutely no inclination to return. We even tried to send a message to customer service on their website but their website isn't working!
(1)Diane L.
Cold inside so I suggest eating outside. I love the under 600 calorie part of the menu. Service was average speed.
(3)RD T.
Chili's food is as good here as anywhere else. The service is non-existent. Most employees either congregate in the back or at the host stand. I count 4 people standing at the host stand right now. Ever wait 20 minutes for plates to be removed and your order taken.....while sitting at the bar in Chili's? Welcome to Chili's Kahala.
(1)Kelly G.
My son constantly picks this place to dine in when we are out at one of his events - I usually let him & grandma go it alone while my little one & I head home ..... BUT this time we were in their car so we had no choice !! We got there around 2PM and got seated right away in the bar area .... lucky it was a booth so my toddler could feel free but still be trapped !! We had a really nice & kid friendly server ... she immediately had my little miss set up with crayons, a coloring book, & a sippy cup filled with water !! My mom, daughter, and I had the sampler where you have three choices of various fried type items and my son had a huge bacon burger with fries .... everything was pretty good.... and sadly fattening !! *loved that I could relax and not worry about my daughters not so "library" voice, free refills, reasonable prices, decent food, and great service ! ** did not love the bathrooms ... seemed like the toilets have leaks on the bottoms ... do not like stepping in unidentified liquids or my daughter splashing in it !!
(3)Jesseca A.
I love getting greeted by hostile host, do you? Just joking. But seriously, the host had a frown, when I asked questions about making a reservation of 9 they acted as if I was wasting their time. Whatever, I understood that they were busy, as it was a Friday night and I decided to move on. The atmosphere was chaotic. Children screaming, tvs blaring. But it's a sports bar, so pretty much the norm. When we were at the table we were greeted by the waitress, after inquiring multiple time about the status of the rest of our party, in a 10 minute window, she took our drink order and the rest of our party arrived. I had the strawberry lemonade, while bottomless ran about 4 dollars... then the waitress inquired about 5 time if we were ready to order even though she knew the rest of our party just sat. I understand we took about 15 minutes to get settled but as a bigger party, it is inevitable. I ordered the ribeye steak and mash no butter, my boyfriend the salmon and chicken margarita combo. Food took 45 minutes to arrive, lucky we ordered an appetizer to hold us over. My food arrived with butter, I was to ravenous to bother to correct it. My grandmother's chili was cold. We asked for a warm up, came back luke warm. By this time we just ate and left. Food was ehh, service was bllaah, ambiance meeh. All in all 2 stars.
(2)Wanda D.
"To Go" burger and fries, straight to the garbage, the ingredients were unknown, beware!!
(1)D F.
Came here for breakfast..overpriced and Zippy's more for your value same FOOD. My portugese sausage was burnt on one side (granted did not taste burnt but when flipped over..black) My brother's sausage also was overdone. I asked for soyu sauce and had to chase another waiter down. For the $30 I paid you should go to Eggs n Things endure the wait but be happier with your breakfast. Never again here...
(1)Quincey Q.
Was instantly seated outside, was a little weirded out a server was outside but she left soon after we were seated. The server was very attentive always made sure we had filled drinks and lots of chips and salsa even gave us a bag for free. Was weirded out again when a server and manager came outside and obviously were in a heated argument not sure why you do that right in front of customers but whatever. Overall great experience will go again hopefully no arguments next time around.
(4)Biggie F.
I think I'm reviewing a different Kahala Chili's than most folks experience. Most folks experience the indoor Chili's. There, people freeze in super air-conditioned discomfort. But I guess people must like it. Beats me why you wouldn't want to sit outside, in front, where the tropical breezes come sweeping across a well-solicited parking lot. It's nice out there. It's cold inside. As for the fare ... Well, I'm a big fan of the Presidente Margarita. It's a bit weird ... no prices on the drinks menu. Got to be worried about that, right? Relax ... at $8.99, you get a generous shaker (2+ pours) of the Presidente Margarita. It's a keeper. Add to that the standard, good Chili's fare (burgers, salads, sandwiches all good, not to mention the Mexican stuff, which is maybe not why I would go to Chili's [but maybe that's just me]) and -- did I mention the outdoor eating area? -- you have good value for money. This is without taking into account your proximity to the Jack Lord bust, just outside of Macy's. I don't find the service at Chili's slow, but say it was... Wouldn't that be a great time to get your picture taken next to Jack Lord? Book 'em, Dano.
(4)MzShez A.
no birthday surprise here.:( food ok. menu ok. but pricey jus for it Doesn't support troops discount.
(3)Angela B.
This place deserves 0 stars. I just had the worst experience at a restaurant in all my years of dining. It was so bad I felt the need to write this immediately. It's 8:30 pm on a Friday and we ask for outdoor seating. Hostess says will be 15 mins. We grab a drink at the bar. 10 mins later our buzzer rings and she tells us is a booth ok? They are no longer seating outside. Fine since we have no choice. She seats us at a booth and the table is still dirty. We ask the waitress to please have it cleaned. She looks at it, nods and walks away. 10 minutes later we had to ask her again. We placed our order pretty much right when we sat down...mind you I was starving. Our food took 30 minutes, and everyone else was either getting their food or was already done. We ordered steak (medium rare) & salmon and a pepperoni pizza. the plate was hot...meaning it was under the heat lamp for a while. The salmon was over cooked and the steak was RAW. When we complained to the manager, she apologizes but didn't even offer us any compensation. However, they were so bad I wouldn't go back even for a free meal because of the crappy service and disgusting food. I know I should have waited a day to write this but the experience was so bad I had to get it off my chest.
(1)Ben C.
When we arrived we were told there would be 10 minute wait for a party of 5. We waited close to 25 minutes. Once we were seated, it was another 10 minutes for them to take our order, and at least 30 minutes before our food was brought out. When we finally did get our food it was average. Two of us had ordered the same thing but our sandwiches looked different (one of them had been cooked more than the other). Will not be going back anytime soon.
(1)D C.
rip off alert!!! regular nachos are 8 individual chips with beans and cheese melted in top for $8. big time rip off when bottomless chios and salsa is $5.
(1)JO G.
I have to second many of the low reviews given by other customers about the service at this restaurant . . . it was almost non-existent for us tonight. Other than taking our orders, bringing our waters/drinks and one refill, and one "check in", our waiter ignored us for the better part of our meal. He didn't even bring us our food . . . another waitress did. Our waiter seemed to pay more attention to the couple in the booth behind us who were ordering drink after drink. But, he was awfully quick with the check and charging my credit card. Granted, the food was okay. Not the WOW-factor kind, but it did suffice in making us full. They don't honor the 2 for $20, which was a bummer, since it has been advertised. Not sure if we will come to this Chili's again . . . maybe we will check out the one in Waikiki.
(2)Kasey T.
Beer and Pupus!
(3)Ed L.
I used to come here quite regularly, even before I got into Yelp. Now, its been months since I have stepped inside this or any other Chilis on the island before today. After looking at the menu and getting reacquainted, I knew why. The food is petty good. The service is as average as you can get, but with a smile on your face. The thing about Chili's is that it's kind of overpriced for what you do get. I waited for 20 minutes for my entree to come and my drinks took 10 minutes after ordering. It was Saturday afternoon, but come on!! The place was more or less a ghost town and I was sitting at the bar. Apparently, someone was on break and someone else had to cover for them. The sides were pretty good, although not stellar as it once was. I'm a fan of the loaded mash potatoes though. Today, I had the baby back rib combination platter. It was good and tender. The only gripe I had was the chocolate molten cake. In years past, it was ginormous and costed $5.25, which fed 2-3 people. Now its $6.99 and smaller. What a crock!! I guess its how they need to make money and cut down on waste. Maybe. it's still pretty good and tastey though Not coming back any time soon though. A great place for happy hour, but not a fan of everything else, when the prices are kind of high anyway.
(3)Chelsea C.
horrible service- we had to wait 10 minutes for a hostess to even seat us and it took 30 minutes for us to get our food when the restaurant wasn't even busy. on top of this, we saw employees just sitting around instead of helping customers. i will never eat here again.
(1)B. S.
This place isnt too bad! After hiking/beaching all day, we were in the area and just wanted some food and beer. They have blue moon on draft :) And the server was really nice! The spinach artichoke dip was pretty damn good. The chips are kind of thin and break easily, but eh, oh well. I had a burger that wasn't that bad, though they kind of cheated me out on fries, not enough fries! Not a bad burger though. And service was awesome.
(3)Cintamani A.
I've ate here twice and both times I had food poisoning and extremely slow service. I did like the nachos but feeling ill for a day straight is not acceptable. I shared the nachos yet the other person wasn't sick which is indeed interesting to say the least. I do know I have a weaker tolerance so anyone else who does should be aware of their food. Also, there was a kitten who was clearly stuck in a drain pipe on their property that they refused to set free. I'm guessing they did nothing later on and let it die since they had acted so inept and lazy about it. They also refused to call the security at the mall so we had to about the poor kitten. At least they took an interest instead of Chili's drowning out the kitten's cries with their ugly music.
(1)Shaun C.
Went to eat dinner with my family last night and had the worst service I've ever received there. Food came out, mom ordered soup and salad combo and salad came out without soup. Call me knit picky but I didn't think it was that hard to spoon some soup into a bowl in order to bring it out with the salad but whatever. That wasn't the worst. My sister ordered a half rack of ribs that came out cold. Gross. Told the hostess who flagged down our server. Received no apology from either of them. Server said he would "make a new one" he then brought out the same plate with the same food, just heated it up! The tear in the ribs where my sister took her first piece was still there. Unacceptable. Usually we are a good tipping family, first time we didn't hold true to that. Never coming back...
(1)Heidi B.
Great food and most times good service! There black bean burger and the Southwestern Eggrolls are great.
(4)Daniel M.
I want to like this place, but there is very little to recommend it. Wouldn't it be nice if they actually had good chili here? I guess I will end up there when there is no motivation to leave the neighborhood and it's late. The service is spotty. Sometimes I've had motivated servers, other times not. Example: asked for boxes--the check arrives-- ask again for boxes--- boxes arrive-- we are supposed to put our food in the boxes (ok)-- after we do this the waiter comes by to collect the check-- no attempt to clear any of our plates (Ok, I get it, it's late, we'll leave). Their molten lava cakes are pretty good-- and they have a full bar.
(2)Brent S.
Let's be real. You can't expect to get an amazing meal at a middle-of-the-road chain restaurant. So for the purpose of this review, let's set expectations, as such. Chili's has some really great dishes for an everyday meal. I was pleasantly surprised by their Original Baby Back Ribs. Very flavorful. Pretty nice seasoned rub and cooked well. The Mini-Burgers were also really good. Potato skins are pretty standard. The service was quite good for a chain restaurant. Not a bad place to go if you're looking for a decent no-thinking meal.
(3)Kellie C.
Good place to stop for a quick lunch after some shopping. Food and service were both good.
(4)San M.
This is tonight's back up place since the municipal lot in Kaimuki was packed. There were a lot of open tables when we got there, but we got placed at a two seat table. Which means no fajitas for me. Sizzling plate+ plate with cheese, guacamole and sour cream+ rice and beans plate+ tortilla plate+ extra plate they give so you can build your fajita= craziness on the small table. Not to mention 1/3 of the table was already covered with table condiments, menus and advertisements. I placed some of these things on the divider rail. Which actually was a plus because it blocked one of the blinding over head lamps from shining into my eyes. They really need to dim the lights a little. Okay I understand when it is busy food takes a while to come out. It wasn't busy when we got there and it took more than 30 minutes from ordering before we got our food. Our drinks were refilled quickly but just made us colder being that the place was empty so the room was on the colder side. A basket for the rib bones was supposed to come but never showed up, oh well. I tried something different, Sweet & spicy chicken, it was on the low calories menu. Honestly if I'm eating at Chili's I'm not there to eat healthy. Sad thing is I used to like how they had butter on the broccoli. I could do without the over saltiness of their food. Tonight the salt level was okay. Low calories just means a small portion, which they charge +$15 for... boggles my mind. My chicken was burnt. I basically ate my rice and broccoli. I also took a piece of rib from K.K.'s plate. yelp.com/biz_photos/chil… A manager paused at our table and asked if everything was okay. I really dislike saying anything because it becomes a big deal even if I insisted that I am fine. You asked so I answer 'my chicken is burnt but it's okay.' Solution would be maybe you might tell your chefs not to burn the chicken anymore. BUT instead of hearing that I am fine with the burnt chicken and K.K. will eat it, and I'm just going to eat some of his food so I don't starve. I get the oh want me to get you something else. At which point I say we already waited 30 minutes for our food and we are on a time constraint. They then tried to get me to take a complimentary dessert. I cannot recall Chili's ever having a dessert worth trying. Oh and I guess they don't recall I said we were running low on time since our food took 30 minutes. The check took a long time to process. A tray came back to us with another tab and someone else's credit card which by the way was the wrong color, red instead of green. It also had a female ID photo instead of a male photo. I think we waited more than five minutes for the bill to be processed. For a while there we thought they had lost the credit card and it was off in someone else's wallet. This place seems to disappoint me more every time I get dragged here.
(1)Tracy M.
Ate here for dinner tonight and it wasn't very busy but the food seemed to have taken a long time to come out. I ordered a bacon cheeseburger, my husband ordered the triple dipper and our kids shared the little chicken crispers with rice. My cheeseburger was okay. I prefer a lettuce leaf versus shredded iceberg lettuce. My husband had two sliders, three potato skins and half a dozen chicken buffalo bites. The old menu seemed to have fresher and/or a better taste rather than "an out of the box from the freezer." Even the French fries used to taste better before.
(2)Maile T.
My friend and I came to Chilis today to watch Thursday Night Football and get some drinks/Pupus. We sat at the bar around 2:15 and was approached by a woman who said we could order drinks through her but that she was not the bartender. I had a house Margarita and my friend ordered a beer. The Margarita she brought over tasted like pure sweet n sour, but I tried to give it a chance. As she was talking to us we saw a blonde girl walking around the bar who happened to be the bartender. We wanted to order some Pupus but the bartender never came up to us. A couple had sat down at this point who she tended too immediately. As she was walking away from them, I said when you get a chance can we order some food. She looked at me as if I was bothering her and she said K. She then was in the well making drinks and had her back turned to us, looked over her shoulder and said I can take your food order while I'm doing this. We ordered our food and she proceeded to tell us how we could save a little money by ordering the Pupus a certain way, which I thought.... now she is warming up and being nice. After that I asked her name and she said her name was Kelly. Another couple sat down beside us and she seemed to know them as she did the other couple. She was very attentive to them and the other couple the entire time, but not to us at all. We watched her walk around to tables with an angry look on her face as if she didn't want to be there. The manager brought out our food. So naturally we thought Kelly would come over and ask how it was....of course she did not. The first couple who sat down... she asked how their food was and engaged in a conversation with them as well as the second couple. She passed by us several times but did not even look or talk to us. Finally we were so fed up with the lack of any kind of decent service and asked the manager for our bill. She brought it to us and I put out money to pay it. After awhile Kelly took the payment, mumbled to herself I got to get them change. She brought our change and barely looked at us and said Thank You. I am a bartender who tips anywhere from 30 percent to 100 percent depending on the service I get. I couldn't even leave Kelly a 10 percent tip. She does not belong in the service industry. She only tends to regulars which is fine, but had she given us good service we could have been new regulars for her. Maybe a desk job would be more appropriate for Kelly. Well Chilis, I suggest you train your staff to actually be nice to their guests and hire people who want to be there!
(1)Lovesto E.
First time at this place and was I impressed! From the great service to the delicious food and clean restaurant. We started with the homemade chips and salsa. These were some of the best chips I've had from any restaurant, including authentic Mexican places. The salsa wasn't bad either. The burger was delicious and my family enjoyed their dishes as well. The servers, ours and the others on shift, were very attentive and worked as a team. That's what I'm talking about! Wish we had a chili's on Maui, but with the same employees as this location! I will definitely be back! Very pleasant experience.
(5)Andie H.
Chili's has always been our Plan-B when we can't get a table at CPK Kahala. Sorry Chili's, your wait time has been pretty short whenever we go, and I'm always starving by the time I stop whining about CPK having a long line (hahaha) that I settle. Hrm. It's always been hit or miss when we come here. Sometimes the service is excellent, and sometimes it feels like an "omg another one, 3 more hours til I can go home" kinda server. Which makes me just want to order, eat, pay, and get out. Thank you. The food is good, though I always get almost the same things-or in rotating fashion; the honey chipotle crispers, the lunch combo, or the triple dippers. Sometimes a drink or two (which back in the day made me HAAAAAPPPYY). It's a laid-back kinda place. Overall, food is food when I'm hungry! But the honey chipotle crispers are AWESOME (I've had preggo-like cravings for this a few years ago; and I've never even been preggos before so I don't know what it's really like). It's nothing special to Hawaii, so what can I say? P.S. Get yo drinks during happy hour, friends.
(3)T. L.
It really is 0 stars. My husband and I were going shopping in Kahala Mall, so out of convenience, we went to Chili's. Oh, what a mistake! First of all, it took longer than it should have for the waitress to take our beverage order. I ordered a Terlingua Chili and my husband ordered a burger. It took 30 minutes before my husband's burger was finally served. THEN, MY HUSBAND ALREADY ATE THREE-FOURTHS OF HIS BURGER WHEN MY CHILI SHOWED UP!!! The supervisor apologized saying the kitchen was cooking the chili. My husband tasted it and said it was COLD! Huh? They claim to have been cooking the chili just before it came to the table and it comes to the table icy cold??? Somebody was lying!!! The waitress took it back to the kitchen and brought it back after nuking it in the kitchen. it still wasn't really hot. I'm sure they could feel my disgust at the terrible service. They comped our meal, but now can they pay us for all the time we wasted waiting, waiting, and waiting only to be served cold chili??? All I can say is, dine at your own risk and be prepared to wait for your server to initially greet you, and then wait even longer to finally be served. Judging from the other comments, the service seems to be consistently slow.
(1)Yummy T.
The last time we came here, they put dirty dishes on our table as "clean dishes." We decided to give it another shot. This time it took 30+ minutes for them to take our order, but when the food came, we had to get our own utensils. No napkins or anything. Our food was good and there weren't any problems. After that, service was a little faster. We payed cash just because we didn't want to wait any longer. The only good thing about this place is that our waitress was very nice.
(1)Michelle Q.
I've been to Chili's in Michigan, but last week was the first time I have been to one in Hawaii. Prices are average, ranging from about 10-15 dollars a plate. If you come here, you HAVE to get the Texas Cheese Fries. They are the best things ever. They are fries topped with melted cheese, bacon, and jalapenos. I tried their Jalapeno Smokehouse Bacon Burger. It was okay. Nothing Special about it. I also had their Southwestern Chicken Pizza. It was pretty good. I would order it again. The service was excellent. The waiter and waitress came by checking if we needed anything and refilling our waters.
(4)Marco L.
I went to Chilis to celebrate my birthday with my friends. My girlfriend called in advanced to ask about a reservation, they don't take any so we just said we would arriving at around 7pm. We arrived 10 minutes late due to the bus and traffic. Upon our arrival we were greeted by who seemed to be the manager on duty, we told her we called in advanced that we needed a table for 8 and she rudely comments, "We gave your table away, we didn't think you were coming." So far not so good, so we wait 10 minutes to be seated. We arrive to our table and our waiter comes over takes our drink order. Since it was in celebration of my 21st birthday I was curious about the drink menu, I asked what the price of each drink was and he would just give me the run around and avoid answering my question. He kept playing with his long hair and seemed unfocused. I finally decided on what drink I wanted and we all ordered our food. We waited about 10 more minutes for appetizers to come out. We ordered the loaded potato skins, regular nachos, and sweet potato fries. The food was bland, the skins had a rubbery consistency and it lacked flavor. The nachos were terrible, they are individually prepared, they had: chili, cheese, and olives. We got a total of 8 individual chips. All you can taste is cheese and grease. This was definitely not worth the price. The Sweet potato fries were descent can't really complain about fires. We all ordered a steak entree, It was pretty bad. The steak was dry, not charred at all, and looked like plastic. Truly. It looked like something that would come out of a Fisher-Price plastic kitchen set. It was low on flavor, which may not be a surprise for places such as Chilis, but the standard was so low that even taco-bell steak looks and tastes better. It was very disappointing for $17. The server and manager did redeem themselves a little bit, all of our entrees were supposed to come with broccoli. They both came and apologized that the last batch of broccoli was bad so they didn't serve it to us. All the orders but one made it out to our table. We were missing one whole steak combo plate. We told the waiter to cancel the order since it was never sent out to us. Since this was in celebration for my birthday, the waiter came out with a bowl of ice cream for me. I had a lit candle; It was a nice gesture but the ice cream was already half melted, so it was more of an Ice cream soup. Overall it was a terrible first time experience, I will not be going back to Chilis. They lost a customer for good. How to get here from UH Manoa If you're feeling lazy take the 13 bus that picks up in front of Frear Hall and get off on the corner near The Fat Greek. Then take the 1 or 1L bus heading to Kahala mall.
(1)Leigh W.
Yay! I'm a fan... of the PRESIDENTE MARGARITA!!! Love the flavor, love that it comes in it's own shaker... I love the fajita... served on a SIZZLING hot plate... I always feel short one tortilla though - - and I walk out stuffed without finishing the whole thing. The sad thing is that other than these two items... nothing else seems is memorable for me. So... I guess the 4 star rating is really for the Presidente Margarita... LOL
(4)Chad Y.
I finally ate at a Chili's. Yes, that is right, it has been open on the island for years and I even lived on the mainland and I never ate at a Chili's until now. I understand the reason why I didn't. Chili's claims that it offers a tex-mex menu, yet I failed to find anything on it that was truly tex-mex! Don't get me wrong, the menu definitely doesn't fail to disapoint and it is sure to please a wide palate, but there was nothing on it that makes me want to go back. To those of you who say its a national chain and blah blah blah...don't give me that cause you know you still go to Tony Roma's for ribs and to McDonalds for the Big Mac. The drinks certainly weren't the best. The mojito I ordered was very sweet even after I mixed it a bunch, while my friend's margarita was extremely salty. Oh, the margarita was $11....seriously!? The service was good and the service was definitely attentive. Our waiter knew the menu well and was very helpful. The wait for our food wasn't long at all and it came out in a perfectly calibrated orchestration. The location is convenient and the decor comfortable. Parking can be a pain, but its located in Kahala Mall so what do you expect? It is certainly an average place for a meal, but personally id opt for other options nearby!
(2)Kimi L.
They have good service, good food and their restrooms are clean. Hard part is finding parking because Kahala Mall is always busy. I like how they have so much variety. Soup, salad, Triple Dipper, so many entrees to select from. But I usually always get the tacos or triple dipper. Yum! Gotta try their oreo cookie dessert (it has half white cake, half chocolate cake with oreo cookie bits and vanilla ice cream). My husband doesn't care for chocolate and I prefer chocolate over vanilla. Perfect dessert for people like us. And the cake is super moist! Mmmm!
(5)John Y.
why oh why don't I ever learn, going out to dinner on a Friday evening without pre-arranged reservations is as enjoyable has having your teeth yanked with a pair of rusty pliers by a Hobbit on roller skates blindfolded. 1830- Our Friday evening turned out to be a disaster as our first 2 preferences were heavily booked with long waiting times. 1900- Someone (soon to be an ex-friend) recommended Chili's which is located in Kahala Mall. Anyone who has been to Kahala Mall on a Friday evening should well enough know that parking is as scarce as a blind man entered in a Finding Waldo contest. After circling around the various parking areas within the Kahala Mall parking lot, we gave ourselves another 10 mins or we would just put ourselves out of our misery and just order take out from Pearl's Korean food. 1930- Our bad Karma must have been in overdrive as a parking spot miraculously opened and we were on our way to another unforeseen disaster. Just our luck, Chili's was jam packed, a 30 minute wait, take it or leave it, our hunger was clouding our judgement so we meekly succeeded go the hostesses evil plan. After being seated, we hurriedly placed our orders while the gods smiled upon us, little did we know, he was punking us. Artichoke cheese dip & chips came out quickly in addition to the potato soup. We looked at each other and wondered if our luck may have change. Alas, we were doomed, we waiting 15mins, 20mins, 30mins, 40 minutes, finally our entrees came, we ate quickly as we were expecting the ceiling to come crashing down on our heads. Service/food average, 3 stars because portions are large
(3)Jenel O.
Chili's is never my first choice but since it was my husband's choice, I agreed to go since we don't go often anyway. With 2 young kids in tow, we got there just after 6 and were seated not long after that (maybe 6:15). Got drinks in a reasonable amount of time but the server lady didn't show up again to take orders for at least 20 more minutes. Many more minutes passed before our chips and salsa arrived. We ordered the extra ranch-salsa and that didn't even arrive until the first round of chips was eaten. I tasted it and it just tastes like ranch dressing and salsa mixed together so I have no idea what took so long. Plus, the chips itself took so long to arrive that there should be no reason the side order of ranch-salsa comes 10 minutes later. It was at least 10 more minutes by the time I received my cup of soup! Meals FINALLY arrived... my salad (parts of it) was barely chopped up. It just looked like someone took a hammer to some iceberg lettuce, gave it one thunk and threw the pieces on the plate (yes, one portion looked like an entire quarter of the head). And at $12 for a sledgehammered salad... I think not! After getting us some boxes.... we just sat and WAITED for who knows how long to get the bill. Not wanting to wait any longer, once we received it, I physically took the bill and credit card to the server so she couldn't escape us AGAIN for another 15+ minutes. I'm pretty sure we waited far longer than we actually ate there. Also, I would've ordered some dessert but no one offered and it got too late at that point anyway. Which would've meant more tip for her if we ordered more. This experience truly sucked. For anyone out there with young kids or maybe servers who are serving families with young kids... I would say that most families are trying to get out of there faster (than not) so quicker service is usually appreciated! 1 star for food be "ok" - negative 5 stars for the terrible service
(1)Jerry H.
Mediocre food and service. Very few patrons eating in the bar and it still took a while to pay my bill. Maybe she has another job here or had to run back for another jamba juice? Who let's their employees eat/drink/advertise another restaurant during their shift?
(2)J L.
Had dinner here with my family. Had chips and queso compliments of Yelp!! Dinner was Crispy chicken tacos, Santa Fe salad, and Chicken Enchiladas!! Winnas!! Quantities were generous, prices were reasonable, and taste and service was fabulous! What a great dining experience!! Thank you Chilis and Yelp!!
(5)PJ D.
Mainland chilis is better tasting!
(2)Erin F.
Got food poisoning from this place. Had a salad only. Never been back since. This place is a dirty hell hole.
(1)Karen D.
Carnivores who are not counting calories will likely enjoy several of Chili's menu items. (The "guilt-free" meals are just meh.) I enjoy sitting on their lanai on nice evenings, which is much more comfortable than their refrigerated deep-freeze dining room. There's rarely a wait to be seated outside, another big plus. I've eaten here many times and usually get good food and service. Some of my faves are their fajitas, Monterey chicken, and Shiner Bock burger. They are not low-fat but they are juicy and pack plenty of flavor. On the down side, their prices are a bit high for what you get, but then I feel that way about most restaurants in Hawaii. Parking near the restaurant is usually hard to get, since the restaurant shares its lot with Kahala Mall and other popular eateries. I don't really mind, since I need the exercise after eating here anyway. And a tip for the ladies: their toilets leak, so be careful in there for yourself or your keiki. Yelp 365 Challenge #03/365
(4)Erika R.
Chili's is a fun place to take the family out for dinner. I knew this when I looked down at the floors which look like the kind your kids can splatter food all over and then the staff will just hose em down at night's end. It was noisy enough that no one seemed to notice or care that our two kid were yapping up a storm and this fact made it easier for me to relax and just enjoy our dinner. Our waiter was overly busy (seemed like there was just two waiters for the whole place) but always friendly. We did have to wait quite a while, maybe 15 minutes, for our food. But we got a sampler appetizer platter with spring rolls and potato skins which made us happy and the fresh, crispy chips that came with salsa were really good.We ate the whole basket of chips! The bf ordered these wicked deep fried boneless chicken strips with tons of spicy honey chipotle sauce on it which was GOOD. I got the Southern Smokehouse Bacon Burger which had two really thick slices of maple bacon that were so yummy I ate one slice by itself. Someone else in our party ordered the Classic Bacon Burger which was yummy but not as good as the one I ordered. Only problem was being so full I didn't get to try the Chocolate Chip Paradise Pie or Molten Chocolate Cake so we definitely will be going back soon.
(4)Stefani C.
Went in on a Saturday evening about 5pm hoping to avoid the crowd. It didn't help, because the service was so slow that it took 50 minutes to get our food that we left about 1-1/2 hours later. The server hardly came to our table to refill our drinks and I was hoping the manager would have stopped by our table but since he didn't, I'll be contacting Chili's Guest Relations.
(1)Truth T.
45min for take if soup & salad!! unheard of!! girl told me 10-15min. so I sat and waited. not once did she inform me kitchen was running behind or sorry that it's taking so long! I only realized at the 30min mark when I looked at my receipt to see what time I order that I was waiting that long. then I had to wait for her to come to the window & the manager came up and told her the problem. 15 more minutes to make it happen. I might as well should've eaten at the bar! don't do the take out. waste of time!! there only one other person waiting & the phones weren't even ringing by hey were not busy in any way. bad service by Joye C & the blond manager.
(1)Inthira M.
I ate at this place since they first opened their stores in Kapolei and Mililani when I was a teenager.... and as I grew older I would come back here from time to time, and besides one mishap with their ribs I've actually never had a bad meal here. But why write about it now? Well, besides yelp... I just tried their 10 things for under $7. Which, for the bad economic times, are great for a restaurant to have. After reading what they have I notice that everything is in a half portion (which is fine by me b/c I couldn't finish the full portion before). So they had things like their quesadillas, nachos, hambuger, sliders (chicken or beef), etc. All came with one choice of a side. So I got the quesadilla (jalapeno steak flavor with a side of rice and beans. You have to add $1.99 for that, BUT I got my one side on top of that... which was a loaded mash potatoes) and the bf got 2 chicken tacos and corn on the cob (I gave him my mash potatoes). The flavors are always spot on at Chilis. I know it's not authentic, so when I say "flavors are spot on" I don't mean the flavors are reminiscent of that time in Cabo.. lol. I just mean it tasted good. I could only eat 3 quesadillas (comes with 4) and I was pushing myself beyond stuffed (but I have my days when I can't eat that much)... and I've had their chicken tacos before and its awesome. But, this place gets 4 stars for the value for our buck with good flavor, especially for a restaurant during these hard economic times.
(4)Mr Blix E.
Tip: Any eatery in Kahala Mall at around 6pm is going to have a long line or a long wait. Knowing this me and my wife went to Kahla Mall with our 1 yr-old in tow. The original intention was to eat at CPK, when we asked the hostess how long the wait was she informed us that it would be 30-45 minutes. Yup, NEXT! We walked over to Chili's and were seated pretty quickly, our server came by and we ordered. She told us that she would bring the kids food first. Well, awesome! 30 minutes later, no food. No food for the 1 yr-old or the two adults. Not awesome! We got up and were about to leave, we stopped to let the front desk monkeys know that we were leaving and let them know where we were seated. They apologized and said they'd get the manager. The manager comes out and apologizes then has the nerve to ask us to wait (WE ALREADY WAITED 30 MINUTES!!!!) while she went to get coupons. Walked out. This whole experience was absurd. Why would I wait for coupons after already waiting 30 minutes? Final advice? DON'T DO IT. There's a reason people are willing to wait 30 minutes for CPK, or The Counter, or Starbucks, or Panda Express or the other plethora of food places at Kahala Mall.
(1)Brittany N.
If I could give zero stars I would. I don't even know why I waste my time even coming here. They sit us down and we don't even get a greeting or offered a drink for 20 mins. Several waiters and little bus boys pass us but nope we must be invisible. Horrible horrible horrible... Never again. If you want my suggestion get up and walk across the street to California pizza kitchen.
(1)Preeda K.
Went here the other night for dinner with the wife. We ate at the one in Waikiki and it was not as good as the one in Kahala. The Khala one is better. The food was better and the servise although slow was better. The food was OK not good, but OK. I rarely eat Mexican food unless you consider Taco Bell LOL Mexican. But the food was good for the price you pay. Chili's is what you would call a quick serve restaurant/bar much like Ruby Tuesdays. And for a quick serve restaurant Chili's does a good job. The service was OK although it took a while for our food and it wasn't even busy. But the server made up for it by explaining it was the cooks fault for trying to over cook our steaks. She told us she tried to tell him to not over cook the steaks. She even waited for us to cut our steaks to make sure it was medium rare. She went far beyond what I expected. Being a cook I get up set when my steaks are not cooked the way I like it LOL. But she did a good job to try and make us Happy. She even gave us a bag of chips and salsa to go when all I asked for was a box for the left over chips I didn't eat. I would have been Happy with the left over chips and salsa. If you like margaritas they have a wide selection and at reasonable prices. The food is OK and the service is pretty good. This is a good place to hang with your friends and just relax and have a beer after work or just hang out period.
(3)Jon M.
Our experience was a typical Chili's experience. If you've ever eaten at this chain you can expect the same as any other location. If you haven't eaten there.... The food was solid. Burgers, steaks, chicken dishes, soups, salads, apps, that type of thing. I always get the queso dip because it's delicious and it didn't let me down. I usually get a burger but went for the sliders this time. Bit size burgers sounded appealing. They were mediocre though. A bit bland. They didn't have any sauce on them I don't think. So I threw a little ketchup on them and they were ok, but they could use some bbq or something to spice them up a bit. They're speciality drinks are their margaritas and they didn't let us down. They were tasty. We tried a few different ones and they were all good. They do have a full bar and few beers on tap too if that's more your thing. Service was a little slow, not unreasonably slow though. We sat at the bar and they were slammed. It might have seemed like a longer wait had I been sitting at a table waiting around for a server, but watching the two bartenders running around like crazy people helped to realize how busy they were this night. They really could have used one extra bartender just to take care of servers tickets but service was still friendly and as quick as possible. The ambiance is typical chain restaurant type. Couple TV's in the bar with ESPN on with lots of tables and booths and families around. The layout was identical to a few of the ones I'd eaten at in California so you pretty much know what you're getting into if you've ever been to a Chili's anywhere. Good, solid, consistent dining experience just not anything special.
(3)Trish P.
i have to be honest with you - i never really did like Chili's to begin with - so going in to eat at this place, i already had it in my head that i wasnt going to like the food..... our server MUST HAVE been a rookie b/c DAMN. it was like watching a chicken run around with its head cut off - and he had a memory to match. we had to remind him of our orders about 3 times before everything actually made it to the table. in addition, my friend who ordered the chicken crispers found a hair in her entree.... not the side dish she wanted. the Chili at Chili's is MEEEEHHHHHHH. stick with Zippy's if you're going to eat chili, or just make it at home. i'm sure whatever you can throw together will be mountains better than the chili from chili's... ironic, isnt it? and their "new" nacho appetizer is disappointing. it would make a Tex-Mexican cry. the small portion is literally 8 chips - each chip is individually topped with nacho fixins..... the chips are then soggy b/c of this overload, and skimpy b/c they top each individual chip. WTF. i'd rather eat sand-meat from Taco Bell at this point..... at least i'd get more nachos for cheaper! this was bout 9 bucks!!! thumbs way down. i find that the longer a chain restaurant is in Hawaii.... the more the quality goes down... why is this??
(1)Kristen K.
We are big Chili's fans. I LOVE the Mililani Chili's, we go fairly often and they have a pretty awesome happy hour deal. Their servers are also really cool. HOWEVER, deciding to go the Chili's at Kahala Mall was a bad, bad idea. Actually soured my taste for Chili's, even the Mililani one, which sucks for them. We went in for lunch with our 1-yr-old baby in tow. So the girl at the front (and to make matters worse, I'm pretty sure she was the manager because she was wearing regular business-type attire, and she wasn't that young looking, either) told the hostess to seat us in the bar area. Umm... hello? She did see the baby, too, because she said hi to him. So we go along thinking, okay, well maybe they'll just sit us at a short table and we can have a high chair there. Nope, they sit us at the high tables. The waitress is a young girl, and comes and asks what we want to drink. She sees our baby. She does not ask if we want a high chair or anything (I was waiting to see if she would). So our waitress comes back and I ask her if we can have a high chair. She says no, because the table is too high and the high chair would be in the way. I'm about to ask if we can move, when she suggests getting us a booster seat. Our baby is not large by any means, and sure as heck doesn't look like he should be sitting in a booster seat yet. He could also slide right out of a booster seat, which doesn't have any way to keep them seated in it. I'm just really disappointed because who sees a family with a baby in tow and doesn't automatically get them a high chair, or at least ask if they would like one? My husband and I still can't believe that they sat us in the bar area, with no high chair, and only offered a booster seat when we asked for a high chair. Am I supposed to eat my food while holding a baby on my lap? When we ate at the Chili's in Mililani, they sat us in the restaurant area and automatically got a high chair for us, so it's not that Chili's isn't a family-friendly restaurant. I am really, really disappointed with the Chili's Kahala Mall staff and DEFINITELY won't be eating there again. Shame on you guys!!
(1)Alejandro Z.
If u like to wait! I highly recommend this chilis location! My time is precious! Not to mention, when my food did finally arrive it was not even my order! FML good luck!
(1)Anonymou S.
This is one of my favorite restaurants and I can tell you the good, the bad and the ugly. This review has 5 stars because I can, and I feel like it. So many people are bashing this place like it's horrible, but it's really not. Maybe my standards are lower, or maybe I just understand that this isn't just a restaurant... It's more of a sports bar, with a dining room area. Or maybe it's because every time I go there, I get bomb ass service from mostly the same servers... But I don't go frequently cause I'm not rich enough to buy really good expensive food all the time, but I usually get the same servers. And every time, I get awesome ones. I don't know all their names... but there's this really tall guy, he towers over everyone, he is very nice. This nerdy guy is on it with his servicing. This really nice lady Jessica, she always wears pretty makeup and has nice dark brown/black hair. This one server Nicole, has a super nice smile and makes you feel welcome! There's so much more, but I can't remember everyone. Also, the Hostesses are always nice and greet whoever walks in. And sometimes, if it's slow, they'll even open the door for you when you arrive AND depart! Now for the food. I know what to buy, but I don't know what not to buy... I'll list everything that is AMAZING in no specific order. Big mouth bites Egg rolls Chicken crispers Caujin pasta Flat bread pizza Nachos (only if you have that green thing to dip it in!) Mac n' Cheese (because everyone has a kid food they love!) Steak and cheese sandwich (this fills you up if you eat a lot and it comes with fries) Spinach and artichoke dip with chips (when eating this, use your fork to pick up the dip, and put it on your chip. Chilis chips are thin, but better for you if you're going to have a full meal!) Ribs (They're good by itself, but taste amazing with ranch sauce, trust me.) Everything off the low calorie menu is good for you and that's probably why it doesn't taste as good as everything else, but hey, why go to a sports bar & grill if you're not gonna pig out like a sports fan? Salad is salad. It tastes the same everywhere. Their desert though. ;D Oh my Oh My!!!!!! The MOLTEN CHOCOLATE LAVA CAKE IS BY FAR the best desert I've ever had at a 2.5 star restaurant. Seriously guys. 2.5 stars? WTF? Just for this lava cake I'd give it 5 stars! I honestly think all you low stars should go back to chilis on a slow day, request a server by name and get at least one of the food choices I've said were amazing. Just look in the good reviews, pick a name, and request that person to serve you. Any time during the day is slower than normal. Never go on a Friday night. Fridays are crazy. And to all of those "first time and last time I'll ever eat here," You're all dumb. Just cause something was shitty once, you're just gonna say it sucks shit and you'll never go back. Um excuse me? You ate there once and you judge it by that one time? I ate at this one restaurant in waikiki, the service sucked and the food was just pricey and I was still hungry, but that didn't stop me from going again because all restaurants are pricey, and people work so hard in waikiki, I wouldn't blame them for being cranky or forgetful. I know what it's like to work in the restaurant business. If you've never worked at one, I understand why you would give it low stars. You don't know what it's like.
(5)Sam O.
I used to work for a Chili's in California as a server and a trainer, and was appalled the first time I visited this Chili's. Service was slow, order took a long time (without apology), food did not meet corporate standards, and the waitress -- who's shirt said "trainer" -- seemed oblivious to all of it. I've been back a few times since because I miss my old Chili's, and this one always disappoints. The food never tastes right or is plated incorrectly. The price is way too steep for what it is. And one time, I had a ROACH crawl out of my CHIPS. Yes it's a restaurant, and yes this is Hawaii, but there is NO EXCUSE for that. If you've had a good experience at a Chili's on the mainland, steer clear of Chili's Kahala, lest it permanently tarnish you view of the entire chain. The whole point of going to a chain is that you expect it to be consistent from restaurant to restaurant. Not the case here.
(1)Amber R.
We used to come here often but after our baby started walking and not wanting to sit in a highchair we couldn't go out and eat as much as we'd like... We decided to treat ourselves today and I wish we hadn't!! What a waste of money. Ugh. We ordered 2 margaritas and bottomless chips and salsa to start. Then for our entrees we just decided to share the triple dipper. Our triple dipper took 30 minutes to come out! 30 MINUTES! Let me just say, the people around us were getting food and we were just waiting. The resturant was only about half full, if that. Oh aaand that's an appetizer, I couldn't imagine how long we would have been there if we ordered regular entrees. By the time we got our food I ate one of the mini burgers and my husband ate one chicken but we weren't even hungry anymore so we got it to go. I went up to the manager to let her know and it seemed as if she could careless or it happens all the time and she's used to it. We should have just paid for the margaritas and left the food there. They get 2 stars for the drinks, and our server was nice. The only reason I will be back is because I have gift certificates after that I will never return.
(2)Sommer B.
Food was okay, our server was terrible. When she dropped off our food, she also dropped off our check at the same time. As if we didn't want dessert, or maybe some other add ons?
(2)Heather H.
I've gon to Chilis a hand full of times and never really been super happy about it. HOWEVER.... this past time we went to the Kahala Mall Chilis and it was awesome! 1. The chicken tortilla soup is always awesome, yummy! 2. They must have changed their spinach artichoke recipe, cause it was way better and comes in a skillet (the chips would have been better if they were thicker, but my bf thought they were great) 3. Our server was excellent (and that doesn't happen too often in Chilis) You should ask for KELI......... love her! This is making me hungry!
(5)Tristan N.
Food was excellent. Went in the afternoon and there was only one server and apparently she was the host also. I saw a manager but she didn't help out. Our server did the best she could with a lot on her plate.
(4)Kendra O.
I used to frequent the Kahala Chili's practically every week, then stopped for a while, and recently started going there again. One thing about Chili's is that the food is pretty consistent, which it should be since it's part of a chain. I like the variety of food they have to offer, particularly if I'm with a group of friends who may all feel like eating different things - salad, ribs, burgers, they have something for just about everyone. I'm not a big fan of the Mexican sides (rice and beans), and my experience with their drinks has been pretty lackluster, especially for the price. I am a big fan of the chicken enchilada soup and garlic bread (which I'm pretty sure is Pepperidge Farm Texas Toast). It's not on the menu, but you can order a basket of 5 pieces of garlic bread as a side order. When I feel like eating healthy, I order the cobb salad. When I'm feeling not-so-healthy, I go for a burger or a triple dipper which allows you to choose 3 appetizers. Last time I went for the potato skins, southwestern egg rolls, and spinach & artichoke dip. Once in a while I splurge on ribs or a steak - I really enjoy the ribeye. As for service, it's usually okay - not bad, but not exceptional either, although there have been one or two outstanding servers during my many visits there. It's proven to be a good option when lines at the other Kahala Mall restaurants are long.
(3)Jana M.
We stopped going here because the prices kept going up and food kept getting oilier.
(2)Kristen C.
190/365 Overall a 2.5 because their dessert is bomb. Came here for dinner after 830pm and it was filled, yet not too crowded that we had to wait. We were seated immediately by the kitchen so we got to see all the yummy food pass by :-P. I ordered their grilled chicken sandwich and my bf got their chicken crispers. Our food took forever and our waiter barely checked on us but acknowledged a couple of the other table around us. When our food FINALLY came my sandwich was so plain as it didnt even come with the sauce that it was supposed to come with, which was the honey mustard sauce. It wasn't a biggie though as I just asked for my favorite Tobasco ;). After eating we had to wait even longer and had to just "eye" and call over our waiter to order some dessert and get boxes for my leftovers. As for dessert, we shared their limited time oreo molten lava cake and boy was it DELICIOUS! it comes with half white and half chocolate cake with a molten cream center with chopped oreos inside, OMG it was soooo good...my mouth is watering just thinking about it now mmm. Overall, my sandwich was alright, the dessert was bomb but the service sucked! and it took, again..FOREVER to get our check. I wouldnt mind just going to chilis for dessert next time though =9.
(3)Lauren S.
The service was kind of shoddy here and the wait felt a little too long for it being so empty before the dinner rush hour. They apparently didn't hear my appetizer order so that never happened but at least there were burger bite-things with bacon and onions. Those are usually pretty tasty. The food was meh and the service likewise...I'm not in this part of town often so I'm not tripping out too much bout it.
(3)Dennis M.
First with a warm and attentive welcome received and friendly professional answering to find me a single table. Apologized for not immediately getting a seat as the restaurant was almost full. Also hostess took to seat and ask for drinks. Water request came within 30 seconds. Excellent start. But order taker did not come. After 10 minutes I flagged one down and she apologies as she thought order already taken by another person. Order taken just one simple flatbread but after 20 minutes I think the kitchen also has some problems getting the food. My waiteess did a good job by trying to apologies for her earlier mistake of order delay but she also knew they had some kitchen problems as most food was not coming out as seen by other tables. She stopped by several times and apologies and also offered another ready made similar dish if I could not wait. Finally after 30 minutes it came. Asst or mgr came by to apologies again for the ling delay. I informed her I was understanding as I know the business and informed her the waitress handled it well. In the end she gave me a complimentary lunch which was not necessary or expected. I thanked her and informed her the tip is still for the waitress. Hope they have better days. Will come again.
(3)Kamesuke Y.
Wow it's been years since eating here and I now wish we hadn't. It was only a bit past 2:00pm on a beautiful Monday. Hmmm where do we start. We were promtly seated and our order was taken then the wait began.. yes it actually took 37 minutes to get our main order. The salad we did order came within 20 minutes though. The place was pretty much empty and we were just ready to get up and pay for our salad and leave when the nice waitress brings our food. (we should have kept going) WOW?? The look of dismay when viewing the food we ordered and what they brought to the table.. were like 2 different worlds. First of all my wife had a combo meal of chicken and shrimp. (choice of 2 sides and she ordered steamed rice and broccolli) The portion looked like it was for kiddies/keiki menu.. or closer to.. infant (small infant that is) size. Oh dear, no we are not slobs or need buckets of food to quench our appetite but.. "WHAT is this??" $25.00!! for a kiddie portion??? OH my. Then I had to look at my order.. (with side of Rice and fries) of 1/2 rack of BBQ ribs. Please tell me.. what happened to the ribs. Was the porky fella ano'rexic or just starved before slaughter?? Really.. I mean no harm... the ribs did taste good it's just there weren't much to consume. 5 skinny ribs with very little meat. Did I order the vegetarian rib special or what? Now come on.. I could buy a much larger portion of rack of ribs at Times and BBQ them myself then suffer this torture. I know the menu shows a nice juicy rack of ribs.... but what I see on my plate and what is on the menu are 2 totally different things. Really.. not exagerating here. We came here with an open mind and healthy appetite. we left.. feeling cheated and hungry. Come on... where do you spend $50.00+ for lunch and leave hungry? I am tempted to stop by Times and pick up a rack of ribs and smoke and BBQ them myself and take it back to Chilli's and educate them to what a 1/2 rack of ribs actually looks like. So a lesson learned. We will not go to Chili's again. Not sure of the other Chili's but the Kahala one is for sure not the place to go when you are HUNGRY and want to leave full. For those whom speak highly of this place... Hmm that leaves a lot to ponder. Or is it just on slow Mondays they serve mini portions? A lesson learned. We will avoid Chili's altogether.
(1)Jade G.
I wasn't uber excited to be attending a Birthday Party at Chili's - after work on a MONDAY! I wasn't really in the mood for it but, I must say I was pleasantly surprised. The party had already started but, the waitress was very much aware of my arrival. he asked me if I would like something to drink and even pointed out the perfect margarita for me to drown my Monday blues. It's Chili's fairly new margarita named "The World's Freshest Margarita". Now, I am a bit of a cocktailnista (meaning, I like a good well balanced - mixed drink and know when I taste one). Milagro® Silver Tequila (100% Blue Agave), Milagro Agave nectar and fresh-squeezed lime juice on the rocks - they can't possibly mess this one up...and they didn't. It was uber delicious. They could have shaved a few ice cubes off the top but, it was really yummy and punched the perfect kick. For dinner I ordered the Chicken Fajitas. It's always exciting to have one of those sizzling platters delivered to you. Served on an obnoxious mound of grilled onions and a few slivers of green bell pepper, the chicken remained moist and delicious. Though the tortillas are rather small I still managed to get a good amount of filling packed in there. The manager must have known that they're a little challenged cause she stopped by and asked me if I needed more of them. I didn't want to share with her that the only way I would need more was if I was a fan of onion stuffed fajitas (cause that was all that was left after crafting an ingesting my three). All in all my Monday Chilis experience was pleasantly pleasant and nice :)
(3)Yun Y.
Worst food ever! Everythings salty or comes out cold. Ick! Never again!
(1)Tia S.
I only come here for the Presidente Margarita! I like the presentation where they bring you a salted martini glass, and a full shaker, and you can poor as little or as much of the drink as you want. Plus, they have happy hour in the bar starting at 2 p.m. Overall, the food is 'ok-ish'. I like the nachos, because each chip is individually topped with the right amount of cheese and goodies. Burgers are good. Can't go wrong with an Old Fashion with cheese. Service is a hit or miss; best to sit at the bar counter since the bartender is stationary. I heard Chili's on the mainland has better quality food.
(3)David C.
The nachos are my favorite. Each chip is dressed individually and displayed in a circular pattern. It comes with sour cream and salsa. The booths are sticky and I promise it wasn't me.
(3)C S.
My friend and I were seated, but not served. Drink menu had no prices. Didn't give us water, despite waving like a maniac. Servers walked on by. Over priced. Did not honor specials. In the end, my friend and I left. Worst service ever. I am never coming back.
(1)Christina P.
This Chili's is only a short walk from our hotel. My husband and I wanted to have dinner here to save a little money as well. We brought our Speedy Rewards Redemption Coupon from home to pay down some of the bill (every little bit helps, right?) or so we thought. They wouldn't accept our coupon because this particular Chili's is independent. Ok, that was our fault and we'll take the hit on that one. But what was not ok was the food. My dinner was barely luke warm. My husband's chicken had so much breading that he had to pick it off. Our waitress, I think her name was Nicole, was very nice and attentive. We left there very disappointed however and cannot recommend this Chili's to anyone.
(2)Scott H.
The Kahala Chili's is merely ok overall in my experience of going there several times over the last 6 years. The food is served barely warm and is way too salty and heavy. The prices are way too high for what you get.
(2)Tessa t.
yelp 365 challenge #28/365 1ooth review :D cherry-lime press drink thingy... frickin' amazing!!! food...so-so fries...eat them in the first 10 seconds or else they taste like cardboard... ribs...good, when you find meat on them... loaded mash potatoes...yummy, till they get cold...then they also taste like cardboard with cheese and bacon... potato skins...good...but you can't really mess that up... service...good at the bar :) i will be back for that drink though....yuMMmm!
(3)Natalie T.
For some reason, I find myself coming back to Chili's when we're running out of ideas on where to eat. I often get friendly and attentive servers who know what to recommend and follow up on you after your food has been served, which is always a good thing. As for the food, some of my staples include the Big Mouth Bites, Cedar Plank Tipalia, Eat-All-You-Can Soup (although they can be a bit too creamy/rich) and Chicken Crispers. Oh and the Ribs are also OK. Sometimes their fries can be a bit overdone and too salty but overall, I would say that it is an acceptable place for dinner, lunch or drinks.
(3)Ben S.
Food was fine, but a little slow. Service was friendly but VERY slow and inattentive, particularly considering it wasn't very busy and they seemed to have plenty of wait staff. My waitress disappeared for long periods. When the food finally came the chicken crispers,fries and corn were up to the usual standards. Tasty, unpretentious, hot. More or less what I expect for $14 at a Chili's.
(3)Ryan Y.
Went there for lunch, coworker and I had burgers, hard to mess up burgers. Fast and courteous service. Price little on the high side. One reason selected here for lunch was didn't have to think in how to put together a burger like place across the way, sometimes you just want to eat and then go back to work. ps - watch out as you enter the first set of doors, there's a post in the middle.
(4)Kelly H.
I usually enjoy me some Chili's when it's feeling right... but, never again at the Kahala location! Hostess sucked or perhaps she was just having a super crappy day... Wait service sucked & maybe they were having a crappy day too... It wasn't that crowded at all but, the hostess was making like it was a big issue trying to seat us... and made us wait as she...walked around? She didn't take us to our seats, she pointed at the table... No one came to our table to offer drinks or say Hi or anything for 30 minutes... so, we tried to get someone's attention even though they did see us sitting there but, chose to just keep walking past, making like they're busy... so, finally... we got up and walked out and still, no one said anything... errr?!?! seriously.......? Not even ONE star...
(1)Rei J.
Usually we have great service here but tonight was horrible. We waited 30 minutes for cold food so the manager came out to replace it. Our waitress was so weird too. She wouldn't refill the beer fast but gave us double waters and plates. She didn't come around a lot and wasn't friendly. Not coming here for a while. I was hoping for a great night out since I'm pregnant and don't have much nights out till I give birth. So disappointed.
(1)Crystal B.
A Chili's is a Chili's is a Chili's, in my mind. I am reviewing it for what it is- a chain casual concept restaurant that I always consider myself slightly unlucky to end up in. I try to avoid chains at all costs, but it seems like sometimes when we're in kahala the options for casual sit down are cpk or Chili's, so I have now eaten here 3 times. The first time was mostly for drinks and appetizers. The drinks were ok, but all from mixes (mojito mix, maybe even margarita mix) which I just hate. After the first mixed drink I just switched to beer, which I think was a good choice. We ordered the nachos, and imagine our surprise when out came a small plate with about 10 chips placed prettily in a circle. When I order nachos (and pay normal to high price for them) I want a big pile of chips, melty cheese, and gooey toppings. this dish just seemed to scream identity crisis. I expect that kind of thing at a fine dining restaurant, but not a Chili's. Plus, there weren't even good toppings or enough cheese. Boo. The other times I've gone I got the Buffalo Chicken salad, without the pico de gallo or bacon, which just seems like overkill to me. I also substitute blue cheese dressing because I have a personal vendetta against ranch. The servers have been accommodating of my strange requests, and the food has always come out the way I asked for it, which is more than I expect when I mess with the menu descriptions so much. My complaints food-wise are just that it is overpriced for what it is. A fifteen dollar salad at a casual chain pains me a little. It isn't the end of the world, but it defintely keeps me from going more often. If I'm going to spend that much, I'd rather go to a "real" restaurant. 3 stars because it's fine for what it is. The food is ok, the service has always been good overall. just don't expect amazing.
(3)Lynnoa S.
Ugh I wanted to give no stars. Yep none the experience & service my husband and I had tonight was out right TERRIBLE & UNACCEPTABLE if you want your business to thrive make sure YOUR WORKERS are on top of their A GAME. We had arrived at chilis about 7:00? We we're seated pretty quickly. Our server JESSICA being her name offered us drinks we order drinks & nachos it took 40 mins to get to us she then took our orders & that took another 40 mins as we ate she not once return to check up on us as we ate we became pretty thirsty being we only had one cup of whatever we had.. The other serves around everytime we tried to get their attention ignored us.. She ignored us & took care of everyone else around us giving them refills making sure there dinner time was comfortable but not once did she CHECK ON US the manager came out to apologize & comp a dessert for us but as we waited for our dessert we FINALLY got a refill of our drinks & again we had to wait 30 mins for our dessert.. As we waited for it our server came out with thee lamest excuse EVER! She said "oh I was looking and looking I couldn't find it I think it's in a to go box?" By that time I wanted to go kalihi on her ass but my husband being the gentleman that he is told her " oh no we'll just have it here thank you.." Called over the manager & told her what I had experience tonight was terrible she apologizes again & gave 5$ coupons yah no I won't be comin back! This place will be on my list of WORST places I've been too! Jessica girl I know you worked for bubba gumps before where did your A game from there go?..
(1)Ben G.
Service was solid, as was the burger, the bacon was excellent, the bacon quesadilla was very yummy, not a favorite but would definitely come back.
(3)Colin Y.
Stay away from this place!!! Horrible experience on Friday night, 12/7/13. Ate here after my daughter's dance recital at Kahala Mall thinking it would be a fun quick dinner. Six people in our party. Place was packed and we sat outside. We waited ONE HOUR for our food. This included 2 kids meals and the adults had burgers and salads. One hour for burgers and salads??? (on a sidenote, my mother in law originally ordered ribs but was told they were out of ribs. That's right, a place known for ribs is completely out) Waitress kept coming around filling our water glasses and asking if we needed anything. We shouted "Yes, our food!" Waitress seemed genuinely apologetic but it doesn't mean much when you have two starving kids that are on the verge of a meltdown. I am curious how they prioritize tables because people who arrived AFTER us were finished with their meals before OUR food even came! To add insult to injury, when our food came one hour later, they forgot my son's kid's meal. Had to talk to another waitress and the manager to get his food. Unbelievable. When all was said and done, the manager came over and said she wouldn't charge us for the kids meals. WOW. After all that, you would think they would comp us for the entire meal. In any case, it didn't matter that the kids meals were free because by the time the food came, they just wanted to go home and sleep. The next day, my son asked me why the restaurant gave everyone else their food but didn't want to give him his food. Great job Chili's.
(1)Gidget T.
My favorite thing about this Chili's location is the "Hawaiian Local Plate". You choose one meat dish and it comes with a side of macaroni salad and two scoops of rice. It's delicious. If not for that, I don't think I would be such a fan. Other than that, I don't find it any different from the other Chili's restaurants on the mainland. They have a very small indoor waiting area, so on most weekends you'll have to wait outside. They do have a considerable amount of outdoor seating that faces the mall (by the Counter). Normally we don't have to wait more than 30 minutes to be seated. Inside there is a bar area to the left and restaurant seating to the right. The bar has TVs, tables for larger groups and booths. I find most of their specialty drinks over very fruity and super sweet, which might not be your cup of tea. One night they were giving out free Sweet Shots (their signature dessert) and every flavor we tried was awful. I would not recommend it. The service is usually friendly, and we've never had a problem. It is unusually cold inside, though. I've heard many people complain, but there doesn't seem to be anything they can do about it. I normally bring a jacket or sweater if I plan to eat there. They have carry-out, but I ordered once before and found I only got one scoop of rice with my meal (totally unacceptable by any "local plate" standards). It's a great place to eat if you like traditional American restaurants, they ca accommodate large groups easily, and I really enjoy that they have a dish that appeals to local clientele. I'm a regular.
(4)Brad F.
Go to Azteca instead. Chilis... A resturant i like to go to frequently. The experience i had last night will make me never want to go back again. My friend showed up after work at 6pm. At 7pm we asked out waitress where our food was. 1 hour! and my friend had a movie to catch so he asked for it to go. The next morning he told me they messed up his order. Me and my other 2 friends then continued to sit for another 30 minutes as our food came out at 3 seperate times, so we each waited for another while our food got cold. During our one and a half hour wait we did recieve free chips and salsa (only because i signed up for the email list). Our waitress had a manager come talk to us and assure us the food would be out shortly and offered to refill our drinks and bring us a soup and salad (i was guessing for free) but no! Everything they offered us they put on the tab. Then a second manager came over asking us if we would like dessert. Again, they put it on the tab. End of the night i was expecting a $70 bill and got a $120 tab. I was very upset with the way they swindled me. The only good thing about this night was our waitress! She was awesome! She made sure we had a drinks before our glasses were empty and chips and salsa at all times. 5 stars for her!
(1)Michelle L.
mediocre food for a pretty hefty price tag. started out with the spinach artichoke dip. that was pretty good, tastes like the one at CPK. i wish for the price they give more dip. it came out in a little skillet and a huge basket of chips...makes no sense. i ordered the guiltless salmon dish. $17.99 for five pieces of broccoli, a bowl of beans, and a salmon fillet. it was ok. the only thing i la la LOVE is the molten chocolate cake. that was the highlight of my meal. YUM. our server was super cool. definitely made the experience better.
(3)Elle B.
Like a moth to a flame i keep coming back for one mediocre meal after another. The only reason i come here is because it's the closest bar from the office and after a long day at work nothing is better than getting a few beers rather than sit in traffic on H1 through town. As a chain, these guy's are notorious for having salty food. A lot of Chilis menu items rate very high on national nutritional tests for outlandish sodium and high caloric levels. Case in point is the buffalo chicken sliders which are so salty they're inedible. Their cheese fries are like a heart attack on a plate. Their spin dip isn't bad but CPK is across the street and has a much better version. Burgers here always come out well done no matter if you ask for rare. I've had five well done burgers here. I don't know why the hell they even bother asking the customer what temp they want the burger since they're gonna zap the hell out of it anyway. If you end up having to eat something here, the fajitas are the most palatable item.
(2)Ruth T.
Great service tonight. Definitely makes up for the last visit !
(4)Samuel C.
We don't usually like chain restaurants for dinner but in some sense it's always the safe way to go. You know what you're going to get every time. And when you're in the Kaimuki/Kahala area there are not many casual choices after 10pm. This review reflects the past two times we've been there. Tonight was the second time in the last three weeks We ordered the ribs, buffalo chicken sandwich, triple dipper with boneless buffalo chicken/chicken crispers/and spinach artichoke dip, house salad, and a cup of chili. The ribs were nicely cooked with the meat falling off the bone, but I would've liked more sauce with it. The chicken crispers were surprisingly good. Nice batter on the outside and juicy meat. Buffalo wings and sandwich were good. Yes, you might say buffalo sauce is buffalo sauce, but I've had bad buffalo wings before. I love buffalo sauce in general and theirs was up to par. The other thing that surprised me was the cup of chili. I'm used to Zippy's chili. This chili had a different spice to it AND there were no beans! Obviously I'm not a fan of beans. Like i said earlier you get what you get at chain restaurants. The food isn't why we rated it four stars. The thing that made our dining experience memorable and enjoyable was our server, Joseph, who waited on us both times. On the two occasions we went in near closing time and was his last table both times. Working in the restaurant industry for 15 years we expected some negligence. Contradicting our expectations he treated us like we were his first table with enthusiasm and attentiveness going above and beyond what most servers in his position would do. When were ordered he suggested meal combos to save money. Even though they were doing their closing duties he was still attentive in re-filling drinks and kept checking if we were OK. And in all honesty we both consumed the beverages quickly and he perfectly timed our re-fills (one of us had three re-fills of lemonade). There was not one thing that we had to wait for or flag someone else down to get including our check but at the same time never felt rushed for more than once he assured us to take our time. All in all it was the service that will make us return again. When we go back we will be requesting him. ----"There is no love sincerer than the love of food"----
(4)Kelly M.
There is no way to mistake what this is. Family style restaurant, tons of fat and cholesterol, and a neighborhood bar. The help is usually pretty gracious, and the menu offers a wide variety of plaque makers. If you have the munchies and you don't care about calories, there is nothing better at midnight. The sliders are yummy, the french fries fabulous, and the hot wings - well just, so so. Gotta go now. Have to run up a mountain for the next hour and a half to burn off last night's munchie meal fat.
(2)Katie K.
Chili's is on of my favorite spots for a fun time with friends; its typically the place for margaritas on an almost weekly basis! The service: with a few exceptions- usually found in the bar area- is generally slow, and can lack personality and/or attentiveness. However, the chips and salsa and guacamole are amazing! The fajitas are bomb! The food keeps me coming back for more. Now let's talk drinks- many margaritas lack the amount of alcohol I desire, so fore go the classics and go for their newest: world's freshest margarita. You can taste the alcohol and its delicious, really can't go wrong! So Chili's may not be a top notch dining destination, but I will continue to be a regular, and always look forward to a fun meal and a couple of drinks!
(4)Minda G.
I hadn't been to Chili's in awhile (at least a good 6 months or so), until recently... It must have been the recent blue moon or something, because within the last 4 days I had gone to three different Chili's. The first one was Kahala, for lunch, with co-workers, the next was Mililani the very next night for dinner with family and the third time was at Waikele a couple days later for a senior dinner again with family. (senior dinner meaning around 4-ish). I usually like Kahala's location, bring seated right away with our party of 8. Our waitress was extemely friendly and accomodating. Alot of us were deciding between the triple dipper and the lunch express. With the triple dipper you can pick 3 different appetizers for one price, about $14, and the lunch express, I believe was either soup salad and a sandwich, for about $11-12. I was surprised they had a lunch special that included the chicken fajita with a cup of soup for about $13, so I ordered that with a cup of the chicken tortilla soup. Half way through our appetizers, one of co-workers let out a small gasp/scream. She was drinking water and found a spider at the bottom of her cup, at the end of her straw. EEeeeewww! We told another waitress who quickly apologized, took away the glass and replaced with another. We were expecting the manager or at least acknowledgement from our waitress but nothing. As we were finishing our lunch... I also found an ant on my drinking water (outside not in...thank goodness!). Anyway, the manager came to our table afterwards and apologized AND comped my co-worker's lunch as well as my own. Which helped since we also got dessert. Dessert is always good. As for the other two locations. Waitresses were also very friendly and eager to please, eventhough it was busy when we went. The food is ok... Nothing to brag about or specifically go there for. It is a good place to have appetizers and talk story. It helps if you go during happy hour, since all appetizers are $2 off.
(3)JR W.
My favorite place to eat. the servers are ALWAYS FABULOUS and I have never been disappointed!
(5)Jaz C.
I am a huge Chili's fan, but this Chili's in Kahala just doesn't cut it. I have been to this Chili's about five times and have had the same lacking service 3 out of 5 times I have went. One time in particular, we sat at a table with our menus and went unnoticed by a server for 40 minutes! The tables ALL around us were being helped and yet we went unnoticed. There were servers going back and forth all around us and not one even stopped to asked if we had been helped. I work in a restaurant and there is no excuse for a server to see a table that has been sat for 40 mins and notice they don't even have drinks, and not say anything. Finally, after waiting forever we chimed in and asked to be served. I honestly wanted to leave, but my boyfriend was hungry so we stayed and ate. Once we did get server, service was slow but okay. It seems like every time we go here there is always some snag in the service. I love Chili's and have had positive experiences with them all over the world, but this one is the exception! I know not all servers are bad and slow, but the times I went there, that is the service I got. :( And to top it all off it is extremely expensive! I never write negative reviews, but I had to on this one. Be warned!
(2)Dave P.
Food is just ok. Hate when We walk in and have to stand around waiting to be seated. Better off goin next door to the counter, at least they will show you some attention when you walk in.
(1)Mochi S.
food was good, but service a little slow. food was fine - nothing bad, nothing spectacular. cpk had a 1 hr wait, chili's only 10 min for lunch, which is how we ended up here today. ** note to chili's - if you have 'heavy set' waiters working on a hot day, make sure they are not sweaty.
(3)Cynthia A.
Order of fried onion strings take out amounted to $3.13. Took it home because the hubby and I were making burger sliders. We saw an episode of Diners, Drive-Inns, and Dives on the Food Network featuring burgers, and we just had to try this one diner's technique for ourselves. We found an awesome cast iron griddle on sale at Macy's a couple of months ago for about $14, so we decided to go all out and do burger sliders diner style. Chili's onion strings are awesome! One order was enough for about 10 burgers. We also had bacon, avocado, cheese, and tomato slices to mix and match. We had such a good time and a great dinner! We're definitely ordering Chili's fried onion strings again.
(4)Bill L.
We live not far from the Kahala Chilli's but we hardly ever go there (maybe once every 2-3 years). The food just hasn't been that impressive when we've gone, the lines are pretty long and it is on the edge of Kahala mall so parking is always an issue (although it is free). I'm afraid the other reviews are right - this Chili's really isn't unique at all, the views are of a shopping mall and busy street and the food is so-so.
(3)harold p.
Beware....I used my Credit Card to pay for my Bill that included my intended tip. Next day, my review of my online bank account showed $4.00 more! I went to the Chilies at Waikiki and spoke with manager about this. He said that their policy is that they automatically add a 20% tip to the approval for credit card when presented regardless of the actual tip. He said that when they process the card, within 2 days it will adjust on my account...... This seemed very strange to me. I watched my account and nothing changed! I went back to the Chilies and this time, no manager, just Asst. Mng. there. He still maintained that there was no error, however he did say several of their customers had similiar concerns when they saw their on line statements but eventually they get balanced out!!!!!! As we are tourists, we don't have time or want to spoil our vacation time over $4.00..... Our thoughts...they just take 20% tips. Service and portions of food very mediocore, prices, especially for Waikiki, very high. Last time we will go there!
(1)David C.
I don't know what to say. This place runs warm and cold. Never great, but sometimes pretty good The bar is a decent experience. The bartenders are all attentive and drinks usually come quickly and made well. Not sure why they insist on seating families with kids in the area--not a fan of uncontrolled rug rats, here. The rest of the restaurant...well, it's hit or miss depending on the quality of the server. Sometimes it's great, (like Star, who really is a star server!) and sometimes it's bad (like the Australian dude who only visited our table every fifteen minutes--we missed out on second drinks and dessert, and he missed out on our usual 20%+ tip). The kitchen....well, it's more of a crap shoot than the server. We had great take-out ribs on Tuesday, and, hoping for a repeat, we were disappointed with inedible chicken fried steak and dried out ribs four days later. Blech. We chucked it. I had to go out for Chinese take out. We always drop Chili's from our repertoire for awhile when this happens. We're only there out of convenience, (so close to our home, but this time around may be permanent). New management acknowledges the issues and cites these are the specific reasons they were brought in, but...we don't want to pay to be your guinea pigs. Thanks for the partial reimbursement and gift certificate, Ms. Manager. I'll try redeeming the gift certificate in a few months. Maybe you'll be closer to your performance goals by then.
(2)Camy P.
so chilis Kahala is alright. I always want to give them a chance so i always go back there and try something new... however i can't seem to bump them up a star. the service" the waiters" is good. but the food is ... all--right. The only reason why i find myself going back to chilis is because my bf enjoys drinking outside and the pupus are fairly good.
(3)Thomas M.
A Chili's just like any other Chili's. They always seem to have lines as well. I cannot remember what I ate but it was good. I remember having chips and some sort of warm chili sauce to dip them in. That was really good. No complains and I will probably go back.
(3)Mako H.
wow, first off we was denied the first and second choice for dinner and ended up at (yup yup don't say it) Chili's, well haven't been here in a long time, had some customers that absolutely loved chilis so we ended up eating there quite a bit back in the day, thinking back to those days I wasn't expecting much (sorry I've just never been a fan) but alas the min-yons was starting to get loud, that started my tummy rumblin so in we went. Didn't want to order to much (I've learned after years and years if your gonna eat junk food eat just enough to get by) we ordered, kids mac/cheese and cheese dia, and wife & I shared reg order of nachos w/ jalapeno (isn't there a jalapeno scare now!?) and a make your own fajita with steak, peppers and portabello shrooms, WOW everything was either really good or we were all about to perish from lack of sustenance, we happily consumed all on our plates and hmmmm the server may have even lost a finger as he reached in to get some plates (never I repeat never get between me and my food), service was pretty good and the over all experience was "hey I wanna come back here again" and it was a lot cheaper than todays lunch which will be my next review!
(3)Michi C.
Meh, Chili's is okay. Service at this location is usually very good, but that can vary with the server (overall though, friendly and quick service). For whatever reason, my husband and kids love eating here. Personally, I think it's expensive for the average type of food. The kids order off the kid's menu, either the cheese pizza (not very good but the kids don't know any better) or the chicken strips (those are pretty tasty). I order cheese broccoli soup, which is pretty good as long as it's not too thick. I've tried many other items from the menu, but usually end up feeling guilty because the food isn't worth the price I'm paying. A huge plus that I LOVE about Chili's is they usually bring out the order for the kids first. Anyone with kids can appreciate that. A child with a mouth full of food stops whining, and that makes everyone happy Overall, it's an okay place, would be even better if the prices weren't so high.
(3)Rudolf H.
The waitress was a happy person, but the ahi plate I ordered was a mixed bag. Most importantly, the grilled ahi was dry and tough and even smelled fishy, indicating it wasn't caught very recently. Otherwise it shouldn't be too hard for any self-respecting cook to put a juicy ahi steak on a plate. This was the second time I went to Chili's and the first time wasn't any better.
(2)Mad D.
Ate here this past weekend. Southwestern Eggrolls are good. We ordered the triple dipper. ($13?) Boneless buffalo wings are better when you scrape off the batter. I love buffalo wings, but their sauce is less than mediocre. It tasted like watered down tabasco sauce. Half rack of ribs were tender, and good. The 10 oz sirloin was ordered medium, but came out well done and dry as hell. We let the manager know, and she was nice enough to give us a generous discount without us asking. (the half rack was the combo special $20-25?) Raspberry presidente margarita ($10) - you get a small salt rim glass, but they give you the shaker to refill your drink. Refreshing, and good. Service was good.
(3)Jacob N.
It's a chain Tex-Mex restaurant. There isn't anything too special about it, and as long as you know what you're getting yourself into there shouldn't be anything too disappointing here. I do, however, like their chips and salsa that gets dropped off at your table to start things off. They've also got a couple of the unhealthiest dishes according to some food surveys. The Texas Cheese Fries, and one of their big burgers, so watch out what you order here! I usually stick to one of the salads, or the lunch special bottomless soup and salad combo whenever I come here. The thing I like about Chili's in general are the happy hour specials that you can get in the bar area, oh, and the fact that they have a bar. I've definitely had better Mexican, and Tex-Mex at other non-chain restaurants, but it's convenient, and the service is usually pretty good, so it's A-OK in my book.
(3)Kawe N.
There were empty tables & seats in both the bar area and regular seating. I'm talking about atleast 4-5 tables in bar side and about 8-10 tables on regular side with people waiting outside to get in. We sat on the bar side that is normally seat yourself. The manager comes up and tells us sorry you cant sit there. There's a waiting list...really? All these empty seats and you have people waiting outside what's going on here? He said you can sign up on the wait list. Why sign up for the wait list and wait with the other poor people waiting to get in. Apparently they didnt want to make money or our business tonight. We gladly left and went to CPK. We walked right in sat at the bar, got beer and food within 15min. They took care of us and we spent well over $100. Sorry Chili's that was the 3rd strike, we are not going there ever again.
(1)Vera H.
The food takes way to long to come out!!! We ordered a beer and a appetizers of chips and salsa, that came out pretty fast, then we ordered our meal that took 30 minutes for steak fajitas and a taco dish yikes!!!! By the time we were our meal came we were full from all the chips ugh.
(2)Teresa L.
I came here on a monday night around 630 PM. It wasn't crowded so we were seated immediately. For appetizer we had their special tripple decker where we selected 3 from a list. I had the spinach artichoke dip, southwestern eggrolls, and boneless buffalo wings. The spinach artichoke dip was delicious despite the few large chucks of artichoke. It came with chips that were very thin and complimented the dip very well. The dip was not so heavy because it was topped with cheese and tomatoes. The southwestern eggrolls were also very delicious. I'm not a big fan of beans but I loved the beans in the egg rolls. The only appetizer I would do without is the boneless buffalo wings. They were too salty and tasted like something I could buy premade at costco and heat in the oven myself. For dinner I had the rib eye which was 12 oz. I ordered it medium rare but half came medium rare and the other half came medium well. The sides that I chose were broccoli and cole slaw. Their cole slaw was okay but the broccoli was too soft and watery. I guess I'm used to slightly cooked broccoli that is sauteed rather than boiled. My parents shared the same dish as I, but instead they got the loaded mashed potatoes and french fries as their sides. The loaded mashed potatoes is similar to a baked potato but without the potato skin. Their french fries were also okay. Not great, but not bad. The worst thing about this experience was the service. I took a while for the server to give us some boxes for our food and our check. I would come back again for the food, but I would be prepared to experience long waits for a table or for service. ** Happy hour is from 4-6 and it's something like $2 off appetizers and $2 off 23 oz draft beer **Order online To Go at chilis.com
(2)Jared W.
Chili's is ok.... and just ok. Their commercials use to be about their ribs but Ruby Tuesday's Ribs are way better. Also, every time I come I feel like I spent too much money for plain tasting food. I can spend $35 or more and I just drank water. Food is not healthy, nothing is amazing, it's a place to come when you are bored with all the other restaurants. On the positive side of things, the last time I went the waitress was nice and happy and she offered our table free chips and salsa. -Photo: yelp.com/user_local_phot… The salsa is actually pretty good. There was a tons of chips and it wasn't too salty but crispy and light. Might actually be one of the better things that they serve! For appetizers my friends and I ordered the triple dipper: buffalo wings chicken crisper potato skins. -Photo: yelp.com/user_local_phot… Good combination of things. Again, nothing here stands out, and after your done you just thinking, "yah that wasn't too bad".
(3)J L.
Ehhhhhhhhhhhh. Idk if it's just this chilis because the chilis I've tried out in pearlridge and Mililani were better than this one. I came here on a Friday night with my bf and there was a 20 minute wait. Understandable as it was a busy Friday night. The hostess was REALLY friendly, i don't think i've ever seen such a happy hostess lol. I ordered their bottomless mango tea, VERY GOOD! I really like their tea! Probably the only good thing. I ordered the lean sirloin with broccoli and side mac & cheese. Wow. The portions were so tiny. For $16 it wasn't that much at all. My mac & cheese was also COLD! :( I told the server and she got me another one pretty quickly. After eating everything I wasn't full at all. At $25 I should definitely be full. The service however was good. My waiter was helpful and she was nice. She looked flustered though probably because her section was slammed. EHHH. I don't think I'm gonna come back to this particular chilis location....maybe the other ones but not this one.
(2)Mr. P.
Went for take out dinner.I got the Memphis dry rub full rack of ribs,can't beat it. The take out container are bigger than previous and fit the meals better,compared to the plate lunch size.Service was great,food was ready prior to time estimated so pick up was fast and friendly.
(5)Angela M.
Dear Chilis, Your teeny tiny tables make it possible to not only brush against the thigh of the unsuspecting but fortunate person seated across from me, but also reach everyone's entrees with my fork. Like. Your waitress was friendly, smart, and had cool hair. Like. You have black bean burgers for those of us who do not eat meat. Like. Your guacamole has large chunks of avocado. By large chunks I mean a complete quarter avocado quietly lying in wait for the next chip victim. Wafer thin chips + 3 inch avocado chunks = FUTILITY and DESPAIR. I suggest you purchase thicker chips and also smash your guacamole with a fork. Dislike. (Dislike the despair part, not my super awesome suggestion.) The wait for our entrees took many, many valuable minutes from my life. Time is money, so taking into consideration my extremely high hourly value that I place upon myself, forty minutes of wasted time is equivalent to at least 75 cents, possibly a whole dollar. You owe me a dollar. Dislike. My BBQ black bean burger was okay. The fries were edible. The molten chocolate cake was freakishly amazing. Chocolatey and gooey and roll-your-eyes-back-better-than-sex deliciousness. The best commercially produced cake that a person could ever have the pleasure of gluttonizing. LIKE. SIncerely, Angela
(3)Michael C.
This location was on my boycott list for most of 2010 because of the horrible horrible service we received from a server twice in the same month. Yes, you read that correctly: we had the "luck" to have had terrible service from the same person more than once in the same month. Now with that said, you must be wondering what possessed me to return. And with that I have a simple answer: I let my friend pick the place and he picked Chili's. When he finally decided where he wanted to go, he asked me to phone ahead and put our name on the wait list. As luck would have it, the wait time for 2 people at the time in the evening (7pm) on a Friday night no less, was 10-15 minutes. Thankfully my friend had the thought to call ahead because there were at least 10 people waiting outside the restaurant when we arrived. I'm pleased to say we were seated right away and in a booth! Thank you Chili's hostess! I must also mention that the hostess was on the "look out" for me and was very pleasant, polite, and friendly. SERVICE: The server was just simply amazing! She had such a friendly attitude, was really personable, and just overall provided exceptional service for our entire visit that evening. My friend and I ordered some of our usual favorites for dinner: Bottomless chips and salsa to start, Country friend steak for him, and the Big-mouth bites cooked medium for me. After taking our orders, our server promptly returned with our drinks, which were periodically filled throughout dinner, no empty glasses on this visit. As far as the food, the chips and salsa and both our dinner entrees were just perfect, no complaints about the food at all. The server really impressed me very much as she always made sure to check up on us to see how we were doing. She also offered take-home containers and dropped off the check in a timely manner. Needless to say we left her a generous tip. NOTE: The menus at this location are now located at tables so make sure not to hand them back to the server when they take your order (like we did!) YIKES!: I would have given this review 5 stars were it not for the not-so-well kept bathroom. The bathroom could have been more tidy, and there was hardly any soap and no paper towels in the dispenser when I went to use the bathroom that night. =( Bottom Line: I guess it pays to give businesses a second chance, you may be surprised and impressed.
(4)Christine L.
Okay this review is for the food. Because when we visited here last night our server James was excellent. Totally not his fault that the kitchen at this location SUCKS. Anyone who knows me knows I'm a foodie, so Chilis is really just an option if nothing else is open. But Boyfriend loves their chicken crispers so we went to the Kahala location last night. First we were seated in the bar next to this very loud table of 5 extremely drunk people. They were super obnoxious so we asked to be moved. This is strike one for me because I feel especially at a family chain, they should know when to cut people off. Our server later told us that they had been there for two hours and had 14 shots each! Um overkill much? Anyways our server was this adorable young guy named James, and if it weren't for him we would honestly have walked out and not even paid. Now foodwise I should have known better than to order steak at Chilis but they had this deal for $12 and it came with a salad, 6oz steak, garlic bread, and sweet potato fries. Sold. Boyfriend got a salad and his chicken crispers. I specifically asked for no onions on my salad . Onions were present. Sigh. Also my salad were topped with cucumbers that had mold on them. Um...ew. My medium steak came out and it was almost blue rare. I could tell without even cutting it that it was raw inside. I asked for it to be medium and my server took it away with many apologies. Nice kid. It comes back...same piece of steak (I could tell from where I cut it) only now it is officially dead. I don't think I have ever had steak that was soooo well done. I choked on swallowing a piece. Now to be fair the manager did take it off the menu but I was pretty disgusted with the food at that point. And poor James looked like he knew he wasn't going to get tipped. But still acted like a champ! So friendly still and joked around with us. We ended up giving him a 30% tip cause we felt so bad, although his service really was excellent. Overall worst food I have had in a long time. But go see James V! Great server!
(2)Krysten I.
I'm not a huge fan of Chilis....The food is just okay and the prices are a little high for the quality/amount of food you get. When I am craving chicken wings (the honey chipotle chicken strips are pretty darn good), I'll come here, but other than that, it is just A-OK. I like that they let you choose sides with any entree, however, the list of sides to choose from doesnt appeal to me at all. They have nice outdoor seating (right next to a parking lot. lol), but parking can be a pain..... Several yelpers have complained about the service. I haven't had any BAD experiences, but there are always a plethora of hostesses at the door, just kinda standing around. I thought that was weird.....
(3)Jerrene T.
I vowed to never go to Chili's ever again! Oh man but then I went back on my word and karma nipped me in the butt... it was awful. Chili's had a coupon for $20 for two draft beers, unlimited fries, and two burgers. We checked the coupon and it did NOT say anything about "not valid in Hawaii." We went in on a Friday night and specifically asked if it was possible to use. The host said sure no problem because nothing about Hawaii. So we waited our time (30 minute wait) and when we got to our table, they tried to sit us down at a booth... but we have a baby so we needed a high chair. They told us oh well, there's no room for a high chair but it's obvious we needed one so why sit us at another table? Hello we stated this from the beginning. FAIL! Okay we got seated at the table and then asked the server to check on our coupon but he was like oh it's fine doesn't say not valid in Hawaii. So after we order our beers, then the manager decides to tell us not valid in Hawaii. Mind you it doesn't say such a thing. ISNGIO:SNGOINS:GOINIO:n That was my rargle fargle by the way. Anyway, she comps us an appetizer and a dessert. The sampler appetizer was decent. However my entree was a different story. I got some kind of wrap. But HALF of the wrap fell out when they brought it to my table. I told the waiter and he was like oh sorry. SERIOUSLY? UGH. Why did I come here? I didn't eat because it was horrible... I gave my husband a bite and he spat it out. Dessert was okay but it doesn't change the fact that I am NEVER coming here AGAIN. I promise! It was SO bad... I can't believe they didn't take the coupon and the food was terrible. The manager was really rude on top of which even if she comped our appetizer and dessert. I would have just given the customer the coupon discount... because it doesn't say not valid in Hawaii. Okay I learned my lesson... fool me once, shame on you... fool me twice, shame on me. See ya Chili's!
(1)James L.
I frequent this place roughly once or twice a month, probably cause it's a chain restaurant and I know what I'm getting. Good: The food isn't too bad, of course I usually get the same thing so I'm a little limited on other items input.. The desserts are usually good. Bad: Parking is at Kahala Mall, but during busy times, it can be a pain to find a spot. Reason for this review: I sat at the bar today for lunch, the games were on tv so that was good (and expected). The service was average, nothing spectacular, but not horrible. The bad thing is where I sat (on the window side, aka town side of the bar). From here, you can notice how filthy nasty (see picture) the bar area is, enough to not want any beverages. This place definitely needs a good scrubbing. I will eat there again, but now I know where NOT to sit..
(2)CJn M.
Worst service ever! I will never go back there again! First of all, from the time we placed our order it took 45 minutes to get a portion of one of our order. Mind you, by this time my kids are starving. And what kind of restaurant serves the chips of a platter by itself without the dip then serve it 10 minutes later? Then I decide to buy a gift card. Worst mistake ever, because I had to wait another 15 minutes for the manager to bring them. And the reason it took so long is because she was in the kitchen laughing and joking with her kitchen staff while I stood there watching all of this happen. Finally 30 minutes after we finished eating, I had to walk to the waiter and ask for my check. I would NEVER go back there again!
(1)Margaret L.
We recently went here on Monday afternoon, the place wasn't crowded. Our waiter was very patient with us, (we were a party of 8) and for most of us this was our first time in a Chili's restaurant. There were so many choices to choose from, it took us awhile to decide what we wanted to order. In the meantime our waiter takes our orders for drinks, he brings four of us ours, then we ask where the rest of the drinks are, and he says the bartender is making them, um......the missing drink was a coke, how hard is it to make that? My niece ordered a budlite-rita (a margarita with a little bud light bottle stuck in the drink)...as the waitress is bringing it to the table she spills the drink not on one but two of us...by then half the drink is gone, and she plops it on the table and walks away....I told my niece to be sure to tell the waitress that she will only pay for half the drink since that's all that was left in the cup! Anyway, back to the food, I had the chicken quesadilla which was really delicious, my son had the bacon burger sliders, ( which he didn't care for at all) my brother had the ribs, which he said was ok, but for the price should've been a lot better. My sisters had the salad one said it was really delicious, the other said it was ok! The chips and salsa were really good.We also ordered the spinach artichoke dip, which seemed a bit pricey and we didn't get any chips or bread to eat with it, so I am not quite sure why they call it a dip if there is nothing to dip with...Overall the service was ok..food was ok.
(3)Sean R.
I was impressed. I had 3 hungry hard working men that were thirsty and needed some help badly. They were very helpful. I gave them a really hard time cuz the first Queso i got was a little runny. The manager Nannette apologized to us and replaced it with a much better version. Chad our server, handled our concerns with class. Great job overall. I will definitely return. The strawberry margaritas were great. And the special sauce we invented an Awesome Sauce that was the spiciest thing they'd ever had here. buffallo sauce, Roasted jalapenos, and salsa, with lime. mmmmmmm
(5)Shinobu S.
I LOVE IT HERE!!! THE STAFF, KEELAN, & JAMES... so surperb with their customer service and they made great food suggestions. The food and new menu items are great!!! I will recommend KAHALA Chili's to my friends and family.
(5)Courtney H.
This was a most interesting evening. Here we are - sitting in the outside dinning area at 8:30 pm. It's dark as a witch's heart. People are using lighters and cell phones to read the menus and see what they're eating. From the time we sat down at the table until the food arrived was 55 minutes. Way too long. We don't blame the wait help, the stuff was just real slow coming out of the kitchen. One would think the manager would at least stop by and apologize for the dungeon atmosphere and slow dinner. Nope. We usually go to the Chiles in Waikele. Give them an 8. The one at Kahala Mall gets a 2. It's really gone downhill the last couple of years.
(2)Amanda U.
Steak Fajitas!!! OMG, there's something addicting and delicious about these steak fajitas! Upon our arrival in the pouring rain we were nicely greeted by the hostess that got us quickly seated at out table. That my friend's was the only quick service at this visit. We waited about 10 minutes for our server to visit us and get our drinks ordered, we then waited about another 10 minutes for our drinks to show up... And then another 10 minutes to order... and then a good 20 minutes to get the food. At least my fajita fillings were still sizzling on the pan. The food was delicious, not too sure if it was because by this time we were already starving and anything and everything, even our neighbor's artichoke dip was making our mouths water. We then waited another 20 minutes for our check.. If the service was better this would have been an easy 5 stars but nope the only thing amazing was the ribs and steak fajitas... Yes I will be back for the fajitas with a hopeful mind to which our service will be on the opposite side of the spectrum. :)
(3)Greg B.
Chili's Grill and Bar is a middle of a road eatery. The one thing that it has for it comes in the service. The food and drinks are always prompt. If one orders the iced tea drinks, there is always a person on hand to refill it, as so long as he/she notices it. The menu has constantly changed from mostly burgers to fried things to (now) health based meals. These health based meals are Mexican/pizza or variants on having a vegetable based dish on the side. The deserts are fair. Chili's does have a habit of eliminating the dishes that are popular in lieu of cocktails. It does have an extended alcoholic list. It is almost never fully crowded and one does get a seat on the restaurant side quickly. I would recommend this place because of that and the swiftness of service. The place also serves well as a backup due to a busy timeframe at another eatery. Parking is rather challenging because it's in Kahala Mall and you'll be lucky to get on right near the place.
(3)Sherrie D.
Ok, we sat outside on the patio (Kahala) in the evening; the night was perfect. It was cool with a slight breeze. The waiter was nice. The issue is with the food. It was not that great. I guess when you go to a chain it's hit or miss. It was miss. I ordered the appetizer trio and one of the choices picked was a chicken tender covered in a sauce. We couldn't figure out the taste cuz the chicken was so over fried, you couldn't bite into it. I did tell the waiter, who said it is over cooked. Don't they have quality control, Chef Ramsey would have sent it back... Having said that if they don't have quality control at the cooking station then the waiter should not have brought it out; look at what you serve, that would be the ideal.
(2)Nicholas C.
This place had AWFUL service!! We spent about 2 hours at the restaurant, one of which was waiting for food. The restaurant was maybe 3/4 filled, and for some reason the staff seemed to disappear. Ive honestly never gone to a restaurant where there are no waiters, servers, etc on the floor for 5 - 10 minutes at a time. Our waitress, a blonde woman... michelle I think, would give us half arsed apologies about the wait, yet never seemed to give a damn about us otherwise. I timed her leaving the floor on one occassion, 12 min to get a fruit punch and one plate of ribs. Are you kidding me!! We constantly ran low on water and I actually had to get up and walk to the host to ask for our check and takeout containers as our waitress disappeared once again. The food itself was pretty good. My burger was pretty good, and the rest of my family didnt have any real complaints for food quality aside from the ridiculous wait. I dont think I'll ever come back and encourage people to stay away from this nightmarish service. Sorry chilis' but you ruined your chance for my family and I. Avoid like the plague unless you enjoy long wait times and junk service. PS. As we left, the waitress immediately swooped onto the table and snagged the tip. The fastest response we got all night. Such a shame.
(1)Cindy K.
Can this chain restaurant SUCK any harder? If a "NO STAR" review was possible, this would be it. This has got to be the restaurant with the WORST SERVICE EVER!!! I seriously suggest that they review their customer service policy. The waitress brought us water and took our order promptly, but after that it was all downhill. We waited for about 40 minutes for our food and when it did arrive, it was cold. The plate was hot from sitting on the warmer, but the hamburger buns were cold and as hard as rocks. French fries tasted like calamari from the oil being overused and old. Oh hell, I don't even think calamari is on their menu. What really amazed me was that another waitress from another section had to ask us if we were waiting for our food. Yes, our waitress walked past our table 3 or 4 times completely ignoring us. The MANAGER even walked past our table 3 times WITHOUT even noticing us waiting. We did bring it to the manager's attention, and although she was very apologetic and did give us some $5 coupons, I will never go there again...Anyone want some $5 coupons so you can go eat cold crappy food and have terrible service?
(1)Megan M.
We came in on a Wednesday at like 5pm/pau hana time and it was surprisingly not super crowded. The service was quick and they got our drinks and food out really fast. The servers here are awesome and the pau hana specials (1/2 off appetizers and beer/margaritas) are legit.
(5)Sarah S.
A nacho platter should not come with just enough chips to cover the plate. Nor should it have exactly one pepper per chip. Or a sprinkle of olives. A nacho platter should not know what limp lettuce is. Fortunately I was rather buzzed from my Mango Presidente Margarita... In my nacho lovin world, I order nachos because I am need of a cheap pupu, not to be reminded that I am actually ordering a cheap pupu. I want disorder and globs of sour cream and cheese. Not uniformity and precise measurements. Maybe it was a bad day in the kitchen...I just wish it wasn't on my nacho craving day.
(1)David E.
As usual, we had a great time at Chili's Kahala. When we first arrived, we were told that a wait for an inside table would be about 45 mins and that a table outside would require no wait. We decided to sit outside. They took our drink & appetizer orders and then it started to rain. Without us asking, the employees were able to move us into the restaurant really quickly. Skillet queso came out of a huge basket of chips & salsa. As usual, the chips were great but while the queso was good it just tasted like bean dip to me. I loved my entrée, the Honey Chipotle Chicken Crispers. Delicious. I was also told the steak & ribs that my co-customers had were good as well. The service was great. Very quick to deliver, friendly, accurate, and quick to bring stuff like refills & napkins. As I said, as usual, we had a great time at Chili's.
(5)Billy W.
I'm totally surprised this place has such low ratings. Perhaps they have changed for the better? Came here for dinner on a weekend night and was instantly seated. Waitress was nice and friendly, got us our drinks and orders. I ordered their new Mango Chile Chicken which is a grilled chicken breast topped with a mango/tomato/avocado salsa that was a bit tangy, zesty, and slightly spicy. It came with steamed broccoli and rice. This dish was amazing and I wanted seconds! The only bad thing was the portion size. The chicken breast was a tad small compared to the rest of the plate. My friend ordered the Margarita Chicken which was very flavorful and came with marinated chicken breast on top of rice and beans. Honestly, his dish of food (and the chicken itself) was bigger than mine and his dish was a little over a $1 LESS than mine! For dessert, we just had to get the molten chocolate cake after seeing another table getting it. This is simply the most amazing dessert you'll ever have. It's basically chocolate cake (without the frosting) topped with a scoop of vanilla ice cream topped up with drizzles of hot chocolate syrup that dries and becames a chocolate crust around the ice cream. My grammar is all messed up just thinking abouts it! I honestly wanted to give 5 stars to this place for the food and service that we got but I'm going to dock one star for the portion size. I did NOT have enough of that mango chicken...
(4)Shanna N.
Went at 330 pm...needless to say it wasn't busy! Food took 45 minutes to come out. I order the chili and rice and I get a bowl of chili and rice pilaf looking crap. I finally get it a real bowl of chili and it has old dry hard rice. I don't know about you but i cannot stand eating old hard rice that gets stuck in your teeth. Server was never around to notice anything. Didn't refill water, didn't replace the endless chips and dip that was finished while waiting for our food. He didn't notice that I didn't eat much of my food. Leaving very disappointed!
(1)Gov. B.
who ever the cooks here are kooks!!! what they doing back there? all i hear is horse playing, and obnoxious profanity... Bad trip, burp burp...
(1)Lawrence Y.
Lunch today was fantastic. Our server, James, was excellent. He exhibited the CAN DO attitude that made our lunch experience a good one. This is the second time we had James as our server and in both occasions the service was 5-Stars. Every restaurant should have a James type employee. It makes eating out a joy. Thank you, James, for another great lunch experience. Larry Yamamoto
(5)Chris K.
went for veterans day where veterans are served a free entree from a selected list of entrees. this was not a big list. ordered an ice tea drink which did not arrive until we got the check. the server checked on us occasionally but it was a busy night, so it's reasonable. a little pricy for the quality of food and portion size. it was okay. it wasn't horrible, but it wasn't a great experience either
(3)Laura M.
I am never impressed with servers that do not write the orders down.. I always have the gut feeling that they will forget something or make a mistake on my order.. Of course.. A side a did not want was on my plate and touching my steak and rice pilaf.. Grrrr.. At least my food tasted well .. What was away from the steamed broccoli.. Yuck.. Server was attentive at least and gave me a large portion of the replacement side I wanted..
(3)George G.
Good, but the food was better on my previous visits. The service was great, waitress was very friendly and very on point.
(4)Tonya B.
Went with a group of 15 waited 40 min. When we finally got called and brought to our table it was only set for 12 they started to add chairs to the ends of table which would make it cramped asked to speak with manager. Found and alternate space to accommodate our group. Manager apologetic made up with comp chips and comp desserts. Waitress service excellent made up for hostess stupidity on setting 15 guest on a table of 12
(5)Taylor-Darrin L.
We went in just for desert and I was craving there chocolate cake! Which is sooo good if it comes out hot. Weve gone a few times for it and once I could tell it sat on the line forever because it came out room temperate which was really disappointing. We sat down and five minutes after we ordered our waiter dropped our check! I was so shocked, we didn't even get our food yet and she just dropped the check and walked away and we never saw her again, our waters were empty and I think she left the restaurant for the night. She should of transferred the table instead of trying to close us out like that.
(1)Jeremy H.
We had a lovely experience. Food was good, but what made it a dining experience instead of just eating was their server Jessica. Attentive, friendly, and knowledge, her service expertise completed our evening.
(4)Heather O.
Chili's is an awesome quick and easy eatery and safe! They have almost any type of American food you can think of! I had the quesadilla salad explosion which was amazing if you are a salad eater. There was chicken, cheese, tomatoes, corn, and four pieces of cheese quesadilla. I tried their new Arnold Palmer drink with strawberry which is unlimited and refreshing. At the Kahala location there is a touch screen pad where you can look at a short menu, play games ( if you pay), and even pay your bill! I love coming to Chili's because it never fails me!
(5)Debbie R.
Kind of irritating when I use my "Yelp check in" offer for free queso and chips and they charge me for it . . . even more irritating when I use the Ziosk to pay and don't catch it until my emailed receipt comes a day later. I know I should look closer at my bill before paying, so that's on me. As seems to be par for the course for all Chilis these days, service is lackluster and slow. Kind of a bummer because I like Chilis. So, I rarely go there anymore. But the food is decent and portions always consistent. The Ziosk helps expedite the usual wait for the check to come, so that helps. Just need to step up the drink refills and you can earn an extra star, Chilis!
(2)Spencer B.
I always enjoy the food. it is hard for me to enter when I see an employees smoking less then the state law 20 feet from the entrance. if management doesn't care about following state laws what else aren't they following.
(3)Kian A.
Hands down again this location beats the west side locations! In service, quality, cleanliness, and basically just a better overall dining experience! I wish and hope that the PC, Waikele, and the other central and West side locations will take into consideration the same standards of higher customer service as The Kahala location.
(5)Mika H.
We are always on the lookout for dinner places open late. Tuesday night is rehearsal 'til 9pm, so anything that is open after 9 in the Kaimuki/Honolulu area is frequented by us. Chili's is open 'til 10, but they always welcome us at 9:30. This last visit we had an awesome server who was very friendly and helpful with all our dining needs! She even magically got us our last round of drinks when the other server said, "Bar's closed." Liar! The 4 stars are for our server. The food is never bad. I love the tableside guacamole and chips & salsa. We have had experiences where they didn't have certain items, but that's because we were there at the end of the night. My favorite dish is the quesadilla explosion salad and the grilled salmon.
(4)Loryn G.
Check in on foursquare and you get free chips and salsa, which is my favorite food item at Chili's (and a $5 value!). For some reason I feel like all Chili's restaurants are different...this one in Kahala is not impressive -- every time I go the service sucks. Slow servers, rude servers, no server serving you, etc. The Chili's where my parents live is awesome, though, so go figure. If you haven't had them before, get the chicken and steak fajita plate. Love the way it comes out sizzling, and the topping / salsa /guacamole are yummy. I also really enjoy the buffalo chicken salad. Huge portion and super tasty!
(2)jessica t.
One evening a bunch of us went to Chilis kahala for drinks, food, and just to have a good time!!! We started with about 7 people and knew there would be at least 4-5 more people coming. Oh did I mention, we sat at the low tables near the bar. ANYWAY, our girl server did NOT take our food order when we told her we were ready. Instead she just wrote down our two drink orders and flipped her hair away. We informed her that a few others will be coming and if we can have chairs. Our server came back and asked if it's a SURE thing. She said we can sit here and grab more chairs or sit on the other side to better accommodate us. ....... AnYwAY, she was just rude and sassy and unfriendly. She kept brining a chilled crown when we asked for it straight. She looked like she just wanted to go home. Three stars for the rudeness. The food is always good though. What a rotten apple.
(3)I Crush Your Head C.
Nothing fresh or local about this place. I only came here a couple times cause this chick I know lives close by and like to drink here. Drinks are mediocre, food is terrible. I can see going here if you hate your mouth, or if your mouth was injured in the war, or if you have a personal vendetta against flavor. Other than that, you best stay away. I Crush Your Head!
(1)Franklin A.
You pretty much get what you expect from Chili's. Although we tend not to go there for food...we go for the drinks. Presidente margarita all the way!
(3)Nalani G.
I'm changing my review because they failed terribly at providing good customer service today. Today would have been my 4th time eating there in the past two weeks. I wasn't in the mood to eat a lot and I had planned on using my Yelp check in offer, having something to drink and a salad. The server informed me that I can only use the Yelp offer if I purchase an entree, which it does NOT say on the offer. She even checked with the manager and said that they can NOT provide the offer unless I purchase an entree because the register will not let them do that. REALLY?? To the server... You made me feel really bad about asking for the offer. You made me feel very uncomfortable, so I left. I just wanted a salad and a drink and I can get that at several locations in Kahala Mall. I walked over to CPK and they happily provided great customer service and exceptional food. Good bye Chili's! One more thing.. I didn't appreciate you taking my phone out of my hands and walking away with it to show your manager the yelp offer on my phone. Next time ask for permission before you walk away with someone's brand new iPhone.
(1)Hope Y.
We arrived right before the evening rush, and honestly it was just too darned hot so we decided to grab a bite in the AC at Chili's. Always remember to check in at Chili's, so you can get your free chips and queso. Margaritas are always fun, and they are served in the shaker, so you get more than one drink. I went with a healthy choice, which had sirloin, salad, and cherry tomatoes. I think it's a seasonal dish, but it was really yummy. Hubs had the tacos, and everything was served hot, no long wait, and the water was always topped off. Overall I'm a fan of Chili's, it's always a great go-to restaurant.
(4)John C.
I have to give Faye a thumbs up she is top notch with a wonderful attitude and her customer service is outstanding A+ I want to update this this review again Faye and Kelly are what's makes me and my friends come here more often they go overboard to make sure the customers are always happy.
(5)Kelsi C.
Located in the shopping complex of Kahala Mall, we decided to stop here tonight for dinner, since we were in the area. As expected, the ambience is very American Bar Casual. It's also very loud, and we had to shout in order to communicate with the hostess. We had to wait for a bit, as this was during the dinner rush, and it was quite busy. We started off with the guacamole, which they prepare near your table. The guacamole was well, guacamole. Nothing special, but definitely not bad. It's a great appetizer to munch on, while chit-chatting with the rest of the folks in your party. For my main entree, I ordered the chicken enchiladas. The chicken enchiladas confused me, especially since the plate itself was HOT. You could've melted plastic on it! The waitress even handed it to me using a pot holder. However, when I cut into it, the enchiladas were cold. Not ice-cold, but they were definitely not hot or warm. I notified the waitress of this, in which she apologized and offered to take it back for me. When the food came back, this time the rest of the enchiladas were hot, and so was the rice. I guess their microwave decided to work again. All in all, don't waste your time here, unless there's nothing else in the area to eat. The food tastes as if it's from frozen, and it appears that all they do is heat a plate and throw the frozen food on there. I mean, the plate's hot enough to defrost the food anyway.
(2)Jen C.
I haven't been to chilis in a while and was delighted to know from a friend that you can get free queso with a yelp check in. Score! This compliments the chips and salsa very well! My friend ordered the table side guacamole and I must say that was the best guacamole ever! I must say service could have been quicker but as a large group walking in a half hour before closing, they did an awesome job in accommodating us. The watermelon cooler was nice, strong enough but not too strong for a "light weight" like myself (not real weight, lol!). The chicken enchillda with sour cream was also really yummy as was the taco. The tostada wasn't anything special and probably wouldn't chose that one again for the pick 2 or 3 mexican dish. It's a good place for a large group and they even allowed us to get separate checks for all 15 of us. Thank you Chilis Kahala!
(4)Shanisse I.
I only come to Chili's when I feel like drinking their Mango Patron Margarita.. Yumz! Thank you bffc for introducing me to that drink. It's so cute that they serve it in a Patron bottle.. too bad you can't take it home though.. I've only come for their drinks and their molten lava cake.. if you had a long day at work or just want to unwind and not care about calories for that moment.. that is my place to go!
(4)Fran C.
Are you a fan of rich NASTY food? Why, YES...........I AM! Lol! Sometimes when I'm craving some Nasty Tex-Mex ribs.........I like to go to Chili's at the Kahala Mall Shopping Center. Yeah, the ribs are not the best that I've ever had, but at least they are consistent, and I know what I'm gonna get. They have two styles of ribs - the dry rib, & the bbq ribs. I've tried them both, but prefer the gooier sticky bbq ribs! :D New on the menu, I hear they now offer a Dr. Pepper BBQ ribs, as well as a Craft Beer ribs too (will have to try that one day). With my ribs they offer several types of sides, but I'm a creature of habit, and I tend to get the same thing over, and over again............if it works, don't fix it right? Lol! I usually get the cinnamon apples, & steam broccoli for my sides.........so basically I'm getting a high calorie, high sugar meal........only to off set it with some healthy steamed broccoli. Well, two out of three ain't bad! What can I say about the ribs.........tasty bbq flavor, meat on the ribs are not the meatiest, but it will do when I'm craving some ribs. The cinnamon apples are great! It's like eating a apple pie without a pie crust.........so basically your eating the apple pie guts! Lol! And of course the steamed broccoli, it's healthy........but nothing to write home about. If you saw the Chili's web site on the calorie contents of their foods.............rest a sure, this is comfort food! Not the healthiest of food! The full rack of bbq ribs packs a 1240 calorie punch, and this doesn't include the addition 270 calories, and 24 grams of sugar for the cinnamon apples. For the steamed broccoli..........you know it's healthy as it's just 40 calories. For you folks that like to dine here, (and not feel guilty about it)..........they do offer some healthier fares too...........l saw some lower calorie entrees of fish, or chicken dishes, but you will have to read the menu & choose carefully (unlike me).
(4)Charisse T.
This place has really gone downhill. Which is sad because it wasn't the greatest to begin with either.. We used to come here fairly often because we love the molten chocolate lava dessert. But every time I have come here within the past year service has not been up to par. A few times that I came here I was ignored and we had to wave our server down to order, refill our waters, and get change after we paid. I've come a number of times and received similar service. The last time we came we had two orders of the same flatbread. We noticed they looked completely different. That's because half the ingredients were missing on our flatbread and ours was burnt. Also, our flatbread had a lot less sauce than our other order. Our chicken and avo were nonexistent. So we told the server who took it back to the kitchen. They took it back, put it on a smaller place, threw the chicken and avo on it and I guess put it back in the oven for a bit because it came back way too hot and even more burnt than earlier... They offered a free dessert to comp it. However they apparently left our molten chocolate lava cake sitting for a while because the ice cream was melting and the chocolate cap that's usually on the ice cream didn't exist. Unfortunately no picture because we were just trying to eat it before it melted. Still delicious though! Service has been consistently poor. I know what you're thinking, why do you keep coming back then. Well 1. I'm a chocolate lover and can't resist the molten chocolate lava cake and 2. I'm lazy and chilis is pretty convenient. However, if I can avoid coming here I definitely will. So unfortunate...
(2)Jeff I.
My friends and I came here in hopes of fulfilling our Craving for nachos. We immediately seated ourselves at the bar and was welcomed by the bartender. After putting our drink orders in, the bartender seemed to have forgotten about us for about 20 minutes which was totally understandable because he was the only worker behind the bar. Finally he came by to take our food orders. We ordered the beef nachos and a few other appetizers....the food came out fairly quick. Everything was great EXCEPT the nachos! They were alright, but not what I was expecting. I was really looking forward to an overwhelming mountain of chips, meat, salsa, etc., but instead I got individual nacho chips neatly laid out and topped with cheese and single pieces of jalapeños. Again, it was still alright...just not what I was expecting. Other than that, the service was great....I just really wanted to get my hands messy with some "traditional" nachos!
(4)Cameron B.
Came here for dinner last week and the service/food has changed since our last trip. They have new machines - which I thought were just for video games - but turns out you can order and pay your tab. The server who was watching our table was fast and helpful despite having so many other tables to watch over. We ordered tacos and the appetizer trio - both were really good. We also ordered a side of fries that were really salty and very small portion wise. Nothing really bad but they also gave me a shrimp taco when I ordered chicken and I believe the pork. The food was good so no real complaints here. Glad things have changed and we'll be back again.
(5)Traci T.
My mom, grandma, and I often come to this location on Saturdays for lunch. It's near where my grandma lives and we often have a discount that I'm urging to use. The service varies...sometimes quick and sometimes obnoxiously slow. B. Kaulana is THE server to have whenever you visit here. She is absolutely amazing! We don't come here every week, nor do we have her every visit...yet somehow she manages to memorize our exact order everytime we come! She is always on top of it and very hospitable whenever we visit. There is no other server there like her. Discounts: 1. Are you signed up to receive Chili's emails? If you're not, you're missing out! The first email they send you will give you a coupon for a free chips and salsa/guacamole/queso. Emails that are sent to you after that are often for free appetizers, desserts, or kid's meals. The junk part is that most of the time the discounts are only good from Monday - Thursday. Every once in a while you'll get a weekend discount. This past weekend, I actually got a text from Chili's and received a free appetizer coupon through the text. Didn't get it through email. 2. Do you have an iDcard? I like to use this discount card whenever I'm craving Chili's, but they didn't send out a coupon in an email. The iDcard gives you $5 off a purchase of $25. Don't know what the iDcard is? What planet are you from?!?!? Check out theidcard.com for more details. You're missing out on some great deals! Whenever we come here, I always order the regular guacamole and chips. Yum, yum, yum! It also comes with salsa. My mom and I also order the California Turkey Club. We split it and they are always nice to put our order on two separate plates so we don't have to split it ourselves. We usually get a side order of sweet potato fries, which are usually delicious...but on this visit, we were told that they discontinued the sweet potato fries. WHAT?!?!?!??! That's the reason for a drop in stars. Boo to you Chili's! Our server even said that it's a popular item, but they still discontinued it. Bring it back! I don't even mind paying the extra $0.50 for it! If you pay with a credit card, the servers are instructed to tell you to pay with the Ziosk machines that are left on your table. These machines are a fancy distraction for those who patron the establishment. You can pay to play games or use other various apps on the machine. It's like a tablet. I think these things are a waste of table space, but I can see the convenience. Just swipe and your receipt is printed out. There's also a tool that allows you to calculate the tip for you. The junk thing about these receipts though is that they don't register on my Shoparoo app that gives me points for places that I spend money. For some reason, whenever I take a picture of my receipts from these Ziosk machines, Shoparoo says it's an invalid receipt. I never had this issue with the regular checks I used to get.
(3)Aaron Koichi C.
Child's is a restaurant that the people of Hawaii wanted to come to the islands. Ever since, I have gone dozens of times. The ambiance is very bright and loud. Some seats are fitted with hanging overhead lamps that are just too bright to enjoy the food. The food is so consistent with great taste, but the service is not. Lately visiting the Kahala Restaurant, the kitchen seems to be backed up allowing the food to come out slow. The waiters seem frustrated and over worked. We dined on a Sunday night around 8pm and it was horrible. I hope this is not a trend, and hope that the service is going to improve some day. As for the food
(3)Frankie R.
This my first time to visit this location. I have to admit that it was a fabulousness place to go and just have a great time with friends and family. I have been to the other location back in 09, but I have seen the recent technology that they used. One example would be the ziosks. Instead of having the waitress put the bill in front of you, you can actually use it to pay your bill and get refills on certain things like drinks and food too, which I have never seen before. Also the good news is that they now participate in the iD card (Isle Discount). I need to find out how it works so that way I do know what I can use it for and make sure that I get to save $$$ as well as try their food too. I was glad that my friend ordered the chocolate moten cake, which was very decadent and very chocolaty and deliciousness. ..I thank my friend for sharing this dessert with us so that I get to see how it tastes and let me tell you, it was very good and tasty as well. Thanks for the hostess for making sure that we were well taken care of and enjoyed this night for me and my buddies too.
(5)Nadine S.
Great service and attention from waitress. Drinks never allowed to get more than half empty before they were refilled. Free chips and salsa from Yelp check in were super fresh and came out piping hot and crispy. Really good and free refills throughout your meal. Egg rolls were delicious as usual and fresh. Everyone's meal was delicious with great plating and service. Although a chain we all know they are always run differently but this one gets high marks. Bathrooms super clean as well which always tells a lot about a restaurant.
(5)Ray L.
Been here twice in the last two weeks and so far the service and food is good. Ask for Amber to serve you. She had this fantastic attitude that made our meal so enjoyable.
(4)Scott K.
I'm MAD! M-A-D, MAD! WITH MANY CAPITOL LETTERS "MAD"! First Wahoo's closed, then Salt and if you think I'm going to Top of the Hill you have another thing coming... so where do I get a beer after work in Kaimuki!?!? YOU HAVE TO BE KIDDING ME? CHILIS??? Deep fried, cheese on everything, chemically preserved food Chilis? THIS IS WHERE I'M GOING?!?!??!?!?!?!?!?!?! So I hang my dignity hat on the hook and walk into a Chilis. Hi kids. Hi mom and dad... oh I see Grandma is here... I'm super excited about having a beer after a hard day at work with a family argument happening a table away. Oh good... the kids don't know where the volume knob is on their game is... GREAT! This bar has TV'S EVERYWHERE! Even little personal ones at every table! TV'S EVERYWHERE! So relaxing! Exactly why I go out... I needed more TV in my life! Can you put mindless sports on those TV's instead of Antiques Roadshow? GREAT... THANK YOU! Shoot me. Seriously... shoot me. I just want to... er... that's a really big beer you're handing me waitress! *gulp* ...one more please... Great... Chilis has turned me into an alcoholic. Guess I'm walking home. *hic*
(3)Casey I.
If you're looking for something quiet, keep in mind there is a bar side and it's not sound proof. You can sit on the complete opposite side, but when it gets busy (evenings) it tends to get loud especially (pau hana or weekends) When we first got there we waited about 10 minutes to have someone get waters and he wasn't even our server and in another section but once we told him we were ready to order, he became our server which was awesome! Super grateful for that especially having 2 boys younger than 7 and hungry. I love their buffalo chicken, the spice is awesome! The attetiveness of our server was awesome, even for water refills (rates pretty high on my importance) and delivered when i asked for fresh unsalted chips for our chips and salsa we got that! Molten lava cake topped it off for sure!
(5)Linda Sue O.
This place is great! The food comes out hot and fresh and Felicia was outstanding! This is a great stop on the way back to Waikiki, I love it!
(5)S K.
We ordered two drinks in the bar and the Triple Dipper with the cheddar bites, original chicken crispers, and the boneless honey chipotle chicken bites. They got my drink wrong (margarita on the rocks when I ordered blended). When I took it back to the bar the bartender explained to another coworker - she doesn't want it anymore. And the Triple Dipper was cooked in this order: cheddar bites, crispers, and then chipotle chicken so the chipotle chicken was warm-ish and everything else was cold. The cheddar bites had a rancid oil taste too. Jessica (the server) saved them from a 1 star review. She was attentive and tried to make the best of a disappointing experience. I think we'll be trying Puka or CPK next time we're in the area.
(2)Cheryl S.
Love dining at Kahala Chili's. We frequent here often and have always received great service and GOOD food! Tonight in particular we were helped by Felicia (I think she may be a supervisor). Outstanding customer service! She was very genuine and had a great attitude start to finish. Hard working too. She definitely is a rock star! The food was delish as usual. We shared a triple dipper and got the spinach artichoke dip too. Yum, yum, yum! We had room for dessert and shared the chocolate chip cookie skillet. My tummy was a happy camper. Chili's is my go to 'happy place' for comfort food, drinks and a good time!
(5)Gemma R.
The last time we went to Chili's, the waiter spilled margarita on Cam and took forever to get us our bill. Prior to that, we waited almost 25 mins to settle our bill and get our to go food. It was a pretty bad. We had a quick family dinner here earlier last week and it was a complete change. They updated their ordering process and now have digital screens where you can order and pay your bill. It is so efficient and amazing. Our server came back and checked with us so many times that it didn't really matter that he made a mistake with our actual order. The customer service was so good that we forgot about that part lol. I usually get the appetizer trio and everything we tried was really good. I'm glad that this experience was way better than the last few times.
(5)D M.
Hubby's birthday! Jessica goes above and beyond! Amazing reason always checking in customers! Love a Kahala Chilis for that reason! Blessed!
(5)Hauolilani H.
I needed help grabbing food for a dinner party on the way. So having worked at Chilis in the past I knew I could trust Chilis for convenience & good food at an economical price. Jeff who answered the phone was unsure about my request of a pan size for ashes potatoes & veggies. He quickly put his Manager Leah from Kahala Chilis at 4:00pm on 7/23/2015 on the phone and she was very polite, accommodating, and assured me that they could help no problem. Thank You! :) Management can make or break an experience and Leah was determined to make my experience amazing and she executed the phone call like a pro! Please praise her for keeping a customer, as we all know how monetarily valuable one customer is. Thank you Leah! I would hire you in a heartbeat at my business! ;)
(5)Coreen L.
Love that Chili's is a consistent spot for grabbing a bite and drink with friends. Also good for groups of people too - especially when at the Kahala location where there are few options for dining. On this particular night, we rolled in with a group of 6 and were able to get seats right away. Our server was friendly though a little scattered, but I noticed she was covering a lot of tables. We were there for drinks and pupus - for the most part it was great. I especially like the chips and salsa here, yumm! I think they make the chips in house, they are light and fresh, while the salsa isn't too spicy so its good for everyone. Anyway, the bummer this night was that a friend ordered a drink, when it arrived she thought it didn't have any alcohol in it. A couple of us tasted it too and confirmed that it didn't taste like it had any alcohol (you know, us being experts on the matter). When we told the waitress her response was, "Oh....." then she walked away!! Hmm, could have been handled better than that!! Lame.
(3)Cammie T.
I've been a loyal long time customer of this Chili's but I don't want to go back now because of one bartender in particular. I would say her name but she never even introduced herself to us so all I can do is describe her. She has short hair, tattoos on her arm and is Asian. She asked us for our drink order and I got my usual the presidente margarita and it was the worst one I've ever had. After drinking half of our drinks already my husband and I had to track down the bar back to get someone to order for us and it wasn't even that busy! She totally forgot about us. Then after we were done with our meal I put a gift card down to pay. When she came over to pick up the tab she saw the gift card and she grunted as if it was a big hassle for her. (Hey not my fault I was given a gift card) So again she disappears until we finally get her attention to cash us out. She had an attitude from when we arrived to when we left. We don't know why she had such a bad attitude when my husband and I were nothing but pleasant with her. All we wanted was a quick and simple dinner. She acted like we were a burden and was so displeasant and rude to us I almost didn't even want to tip and I'm usually a VERY generous tipper. Sorry if you actually have to do your job! This is very unfortunate because Kelly the bartender I usually get is very very nice and I always give 25% and more to her and other bartenders I've had. I hope they just rid of this one bad apple and I'll come back.
(2)Pratap S.
Worst service!!!!!!Worst service!!!!!!Worst service!!!!!! Ruined our dinner night who 'waitress Megan-Kahala Mall' worst ,Careless,very rude waitress we've ever seen.no wonder these guys closed other branch in Waikiki. 1) She won't even place the water glasses on the table. She don't even care about placing coasters on the table. 2) she expects that we give order as soon as we sit down. She keeps an arrogant face when we said give us 5 mins to order. 3) she will bring all your food at once including appetizers and main course and if food plates don't fit on the table she just give it to you and you need to carry in your hands she don't even bother about to bring it back after some time. And you you need to ask other table waitress to make it to Togo. 4)Once she delivers your food to the table thats it she won't come back again to your table until you are ready to pay , no refills n nothing. We spent $110 and all that went in to drainage still paid %15 tips I don't want be rude like her so just wrote on the check very bad service. So at least she realizes that we r not at all happy. I have read other reviews before giving bad review most of them complain about the waiters only I think it's time for management to realize and remove theses guys from work if they are not happily serving people. Worst service!!!!!!Worst service!!!!!!Worst service!!!!!!
(1)Querida D.
The bar is a great place to seat yourself, grab some drinks for happy hour, and get a bite to eat! Fridays are pretty busy so come early if you have a big party. Service is great like any other franchise, but the atmosphere is chill. Sports tvs are set up throughout the whole restaurant. After finishing off your meal, you've got to try the molten chocolate cake or the peanut butter cookie skillet. Another thing you've got to try is the Table-side guacamole. The freshness of the veggies just hits the spot.
(4)Rob D.
Came here on a Sunday night and it was crowded. Surprisingly. The service was actually prompt and attentive. In the past service was slow. The food was good. The one negative was their new electronic device where you can order food and play games right on the device. The machine will charge you as soon as you click on a game. There is no warning that clicking a game will result in a charge. The waiter said that happens and he would make sure we weren't charged for that.
(4)Iris J.
I'm typically satisfied with my visit each time. The new side dishes they offer are pretty good. The jalapeño cornbread was yummy, goes great with my chicken enchilada soup. The triple dipper is a great shareable item. The service is good as well. I was somewhat surprised to hear the servers refer to dining guest as love, sweetie & darling. Glad I stopped in this evening.
(4)Hanna M.
I don't know what it is about Chili's but I keep wanting to go back....three visits in almost six months! I took my mom there on her birthday at the end of December. I had a newborn and my two year old and it was a very busy saturday night. The host/hostess gave us a perfect table in the corner where there was plenty of space to put the baby carrier. The service was really excellent and we left happy. I went for drinks about two weeks ago. It was not busy at all. Our server just really sucked. She would disappear for long periods of time. My friend had to ask several times for things. And really...if someone orders coffee, isn't cream and sugar on the side kind of obvious?? My friend waited so long her coffee got cold and she asked for another cup and omg the server did not like that, what attitude!! Sadly, I will go back again to this one but just hope I don't get the same server!!
(4)Elisa G.
Went here for to-go order and it basically ruined my night. I made a yelp account just so I could post this review. Ordered over phone at 6:10 said it would be ready by 6:40. Showed up at 6:40 and waited at the bar. Bartender was really nice by offering a cup of water but that's basically the high light of the night. By 7:15 finally asked where the food was to which they spend 15 minutes looking for it: When we paid by then it was cold but paid anyway because I'm not the type of person to make a big deal out of things but by the time I got home I wish I had. Food was cold and I live about 5 minutes away. $50 down the drain. Thank you for nothing chilis I'll be sure not to go back.
(1)Crista P.
We got here at around 6pm today, the girl at the front was trying to convince us to sit outside (idk why, but it was hot as he'll outside so idk what her problem was) BUT I won't knock it for that. We sat down (inside) and our waiter was super super quick, he was friendly and I just loved his attitude! Btw his name was KAMEN T :) Well just for the heck of it I decided to check into chilis. YAY for me we got a free offer to redeem for nachos lol that was awesome. Our food was SO good, especially from the last time we ate here. It was my first time ordering from the new menu. I got the California chicken flatbread and it was huge! 12". My husband always loved that taco pizza so of course he got it again. We also got the Texas cheese fries, that pretty much always hits the spot. My drink was awesome! Whoever that bartender is they did a darn well good job making that tequila sunrise? Shoot I can't even remember the name lol!!! Anyways it was good. Our waiter Kamen checked in with us pretty frequently, don't know if it was because he knew I was a "yelp customer" or what LOL but besides the fact he was a nice guy and did take very good care of us while being there! So I give chilis Kahala a 5 star rating. It might have not been good before, but I think I'm starting to see a change! :)
(5)Tricia L.
When the reviews say that the service has gone down, you listen to them! My dad had ordered a Sam Adams beer, but instead the waiter gave him a Heineken because it's lighter. It was nice of him to think of what my dad may like better, but it's not what he ordered. I ordered the classic sirloin with avocado. I had told the waiter that I didn't want avocado, but I liked how the steak was prepared. Instead, he gave me the regular classic sirloin order because it didn't come with avocado. I appreciated the fact that our waiter was trying to go above an beyond. However, the golden rule of customer service is give the customer what he/she wants. Not do your own thing because you THINK he/she may like what you give better. Dear waiter, you are not in retail. You can't just serve your suggestions. We ended up paying for the the suggestions that we didn't like.
(2)Joey K.
We dine here fairly frequently. The last couple times we have come in the service has improved greatly. They must have gotten better management. The food is comforting. Basic American and Tex-Mex options. I was ono for a burger tonight, but noticed there were some fresh new side dish options. I'm excited to try these anther time. Be sure to check in on yelp when you dine here. I ended up with a check in offer for free chips & queso. I am not a fan of the new Ziosk tablets on all the tables. It seems to just be in the way.
(4)Lisa A.
We ordered via phone for take out during lunch. I like that they have a 10 minute parking in front now, so we don't have to try and fight for parking. I got the Big Mouth Bites lunch combo. YUMMY!! and for a good price too.
(4)Just B.
Chili's used to just be "okay" for me but in the last few years they've updated their menu and everything tastes great. Ironically, CPK was one of our favorites but they must have changed their chef because a couple times our food was junk and the portions are small now. Anyway, now we go to Chili's all the time! The service is generally good but that depends on your server, and the food is delicious. The portions are a good size and the prices are reasonable. We especially like their 'smokehouse burger' with bacon and onion rings in it, as well as their ribs.
(4)Rachel S.
The sour cream chicken enchilada was alright, the dessert is amazing. However, our service wasn't that amazing. We came around lunch time, and it wasn't busy at all. Therefore, you would assume that we would be getting better service since there aren't that many tables to be attended. All 3 of our cups were empty and sitting there for a while. Our waitress didn't even bother to notice, and the only reason it got filled was probably be because the busser heard me say I was going to yelp them as I took a picture of all my empty cups. Basically, their service sucks.
(2)Shanley R.
We went to Chili's on a Tuesday night so the place wasn't packed. My boyfriend's parents had beaten us to the table and had already ordered. Our server let my boyfriend and I have a few minutes to review the menu and said he'd be back in a couple to take our order. I think he forgot about us. Strike 1. By the time he came back to take our order, my boyfriend's parents were receiving their food. I had checked into yelp (*duh*) and found that there was an offer for free chips and queso! Who doesn't like a deal?! So of course we took the deal. Our food eventually came though our server totally walked past our table, forgetting who the food was for. At that point, we were like "maybe he has a bunch of tables tonight..." and tried to give him the benefit of the doubt. He also was not attentive to us and only cleared our dishes when we asked him to. Strike 2. The food wasn't terrible, but the reason this review is getting one star is because of what happened when we got the bill. My boyfriend has a mall discount so for Tuesday, it should have been 20% (or 25%?). When we tried to apply the discount, our server said that we couldn't apply two discounts (the yelp deal and the 20% discount) on the same bill. We didn't understand but we asked to pay for the queso and apply the 20% discount to the bill. FIRST our server tried to convince us that the discount for the queso was going to be the better deal than the 20% off. Um, let's do the math... NOPE, it was not the better deal. SECOND, he said that since he keyed in the queso discount, he could not override it to use the 20% discount instead. SAY WHAT? THEN the manager comes out and tells us that he is unable to override the computer and he cannot void the whole transaction so that they could start over. I call BS. Because we didn't want to make a scene in front of his parents, we didn't continue our fight (though the server and the manager were being ridiculous). So, whatever, we just paid the bill (their tip was us paying the part we would have been discounted). Strikes 3, 4, & 5 (yes, I know there are only 3 strikes in baseball, but that's how crap-tastic they were.) If you are looking for crappy service and possibly some BS when it comes to discounts, Chili's Kahala is the place to be. Otherwise, stay away.
(1)Kristen N.
Okay, it's Chili's. You either like it or you don't... This review is for the fact that the server gave us back someone else's debit card, and thereby also gave our debit card to someone else. Not sure if it was her first day working, even if it was, I wouldn't excuse it. Luckily we noticed it within a couple hours of it happening, and blocked the card but the other person had tried several times to withdraw money from our account. I called to see if maybe the card had been turned in or they had it (for some miraculous reason, I'm an optimist, what can I say!), and was on hold for about 30 minutes while the guy checked before I converted to realism and hung up the damn phone. . The service was good, up until the point that our personal information and financials were compromised. There's no turning back from that. Also, now begins the 7-10 business day wait until the new debit card comes in the mail. Thanks a bunch Chili's! Can't wait to come back! *sarcasm* *sarcasm* *sarcasm*
(1)Peter C.
I went here the other night, it was nothing more then I expected. You know what you're getting when you walk into a Chili's and I'm okay with that. I wouldl like to review the Ziosk system though. Chili's has these new computers at every table that allow you to re-order your drinks and possibly food. I take issue with a couple of things regarding these devices. First, Ziosk uses what appears to be a propietary android OS. Its a little buggy, and glitchy from time to time, its not smooth like other operating systems. It displays the specials, which is pretty neat and could potentially take a lot of work away from the server. I'd like to think of myself as a decent tipper (20% at least), but in the future, if a computer is giving me more service then a server, then I suppose I would question my 20% tip. I may give less, I'm not sure on that. Now I assume that the big idea behind the Ziosk, is that big-picture-wise, servers will get more tables in their section, get tipped less, but more than likely it will even out. If Chilis hires less servers, then more money from their labor costs goes towards the stores bottom line. -again I'm fine with this... its Chili's not Vintage Cave. That being said, there were a few things that bothered me. The Ziosk along with the table caddies take up WAY too much table real estate. If your going keep the Ziosks, get rid of those table caddies. No need for me to read out dated material on a table flyer when I could look at the Ziosk. If a food est. is going to go tech, then go tech... don't half ass it. It should be up to consumer on whether or not I want to use the tech... or even see it for that matter. It was distracting me from my company. I would rather Chilis just make an app similar to CPK's take out app. They could have QR codes or something else for a phone to scan to get the point of sale system the info in needs from your phone. Lastly, I would like to say the our food was what I expected it to be. Our server, a nice filipino girl with glasses... she did her job, we got our food in a timely manner, and our drinks were never empty. Overall it was it was an "a-ok" experience. I'll probably be back but, I'll remove the Ziosk from the table.
(3)Kanya G.
Been here several times with friends. It's in a convenient location, pretty good variety of Tex-Mex foods for different kinds of people (meat-lovers, veggie-lovers, pizza/burger-lovers, people on a diet or the opposite) at a reasonable price. I definitely recommend the Margarita Grilled Chicken here-- grilled chicken, topped with lime and tomatoes, over a bed of rice and beans. Also really like the triple dipper (3 appetizers and 3 dips) and the lighter choice part of the menu. Service-wise, not bad. I haven't had any really negative experiences... so I'm a fan :)
(4)Riley R.
AMBER IS THE BEST SERVER. HANDS DOWN. She just anticipates all your needs. Every time my friends and I go to chilis, we always wish we would have her as our server!! She makes chilis our to go place, besides the deal. Chilis is da bomb.
(5)Dennis W.
Went to the bar on a Saturday afternoon..no "happy hour"...and was impressed with all of the available televised Sports on their TV monitors...capable of showing several games (counted 6)! Bartendress was efficient and busy. Best unlimited taco chips and salsa deal! Taco Salad was tasty. The Avocado Turkey patty was only okay...could have been better if if "real turkey slices" were used instead of the "chopped stuff".
(3)Arley N.
If I could give 0 stars, I would! I've been here many times, always mediocre service. Always waiting for ever to be seated. The food isn't that good either, I prefer the Pearl a Ridge location any day. But there is one particular occasion that just made me never want to go there again. We went out for dinner for my father in laws birthday on Saturday, we were seated outside by these torches. My 3 year old son had just woken up so he was fussy and was freaking out, the manager knew but didn't offer us a spot inside.. Then we waited 20 minutes for the water to come, then another 20 minutes for him to take our order. We were going to get appetizers but we didn't because he took so long to come check on us so we just ordered our food. Then he messed up our orders, then we were dumb enough to order dessert. We waited a while more for that. Now this part, takes the cake.. Everyone paid their bills in cash except me. The waiter charged my card all three of our family's bills! My bill alone was $115 (with tip) then he charged another $80 & $70! Luckily I seen it on my bank account! I went in the next day and they were brushing it off like it was no big deal. The manager refunded me one bill but not the other. It's Tuesday now & still nothing in my bank. He said wait another day then goes "I'll help you out like I did the other bill" like he's doing ME a favor! I'm beyond disgusted with this location. I never am going back again! I bet that waiter pocketed the money.. He had no remorse the next day when we seen us, all he said was "I must've charged the wrong card" (keep in mind, they all paid in cash so there's no other cards he could've gotten it mixed up with) then he just walked away. No sorry, nothing. Ugh.
(1)Joji Y.
The two managers go out of their way to make sure I'm being taken care of. Maybe because they know I'm an actor. LOL. I pretty much order the same thing every time. Texas Cheese Fries for starters and Triple Dipper for my entrée. For dessert it's the Skillet Chocolate Chip Cookie with scoop of vanilla ice cream. I always ask for Lisa as my server, she's the best.
(3)Jennifer S.
A few of my friends and I have visited this Chili's on several occasions and we've had decent food/service. But it's never a great experience, just OK. This visit they forgot someone's soup until after her dinner had already arrived and some of our food was already cold. I ordered the fajitas and the plate wasn't sizzling at all (did they change that for safety reasons?). We also tried the flatbread pizzas and weren't impressed. You'll definitely get better pizza elsewhere. One positive - the server was great at keeping our drinks refilled.
(2)Kaku N.
Service is so slow...... Getting seated is terrible. Roach crawled out on the dinner table.
(1)Kuli O.
Read my review, or read this first sentence and analogy: Chili's is the culinary equivalent of going to a refrozen sale at Safeway, and serving the twice refrozen goods at restaurant by heating them with a microwave or deep frier, however by marking up the food to prices higher than any reasonable competitors! This may seem like a strong review but let me just cover some fundamental problems with this restaurant. Firstly, although the waiters are quick to get your order in, they seem sloppy and immature without real training. I want to be treated by adults as an adult, I am not friends with the waitstaff. They need a serious manager. Secondly, All of Chili's food is overpriced: everything is $13. For $13 I can go to Cafe Laufer and support a local business with excellent service and great clean food! The cake is cheaper at Laufer, and ten times better than the boxed defrosted dessert at Chili's. Thirdly, Chili's food is made on the mainland, and reheated here! There is no chef at this godforsaken place. Why don't people seem to know that? When you order soup at Chili's it comes out of a big can! Fourthly. the food is inauthentic. The Mexican dishes are tasteless and made by people who don't care about plate presentation or quality. Everything was shocking: a tiny barely identifiable slice of avocado on my chicken sandwich, microwaved vegetables!!!!! Finally, it hurt me to see a kind local family eating at Chili's spending their hard earned money at this dump when for the same price they could have gone to the Chinese across the street, CPK, or even kuru kuru. IF you like Chili's slime burgers, phony chicken fried steak ( comes our of a freezer), you need to really stop eating campbell's soup, ramen from a package, and spam. Honolulu has great local restaurants and the last thing we need is another overpriced MCD's substitute! Why do we let such an UN-wholesome restaurant exist in beautiful Hawaii?
(1)Arlette D.
Okay seriously... I walk in the door stand there and there are a bunch of employees. I ask to make a take out order and the one employee tells me go to the bar to place a take out order. I go to the bar and he tells me go over to the back I go to the back and stand there and no one is there so I sit down and dial on my cell phone the restaurant and no get serviced fast sheesh I am surprised I still placed my order... ugh lol but right after the person on the phone says okay 15 min lol I say no worries I'm sitting in here lol hahaha geez! At least the person who finally came to the window was really nice!
(2)Staci M.
If you go to this location, ask to sit in CASEY'S section. I believe there is only one, since everytime we come, we always get the same casey. She is amazing, very friendly, super attentive, and she knows what she is doing compared to the other locations I have been to. I ordered the chicken crispers and my bf ordered the sirloin and the food came out great and hot! Our drinks were always filled, and we always had chips and salsa. Everyone seemed so happy to be at work, everyone had a smile on their face! We sat near the bar, and surprisingly there was only one bar tender, and I'll admit we went around dinner time and it was some what busy, whoever she is, she was quick! One worker handling all those customers? #Skills lol! I love coming here for dinner, and whenever casey is working, she always makes my time here amazing! Someone needs to tell her boss to give her a raise or something, I have never seen customer service this excellent before.
(5)Ariana M.
We wanted to celebrate the first day of 2014 with some Margaritas! So we decided to go to chili's for Happy Hour. Once entering we were seated on the right side of the dinning area. A waitress came and took our drink and appetizer orders. When we were almost done with our drinks and food, we wanted to order more drinks but was not sure how long happy hour was. So when we asked the waitress and she informed us that Happy Hour prices for drinks and appetizers are only good for the LEFT side of the dinning area. - THAT'S STUPID - I was really irritated that no one informed us about the fact that Happy Hour is only good on one half of the room. I was mad that the hostess who sat us didn't ask if we were interested in Happy Hour and I was mad at the waitress for not mentioning if we were only ordering drinks and appetizers that we should sit on the other side of the room to get better prices. I feel that is bad customer service and makes me not want to come back here. The Grub. [[ MAC & CHEESE $3.99 ]] yelp.com/biz_photos/chil… We decided to get the Southwestern mac n' cheese for an appetizer cause we just LOVE mac n' cheese!! :D The one served at Chili's is made with three cheeses, poblanco peppers and toasted bread crumbs! Super tastey! [[ NACHOS $7.99 ]] yelp.com/biz_photos/chil… Topped with 3-cheese blend, black beans, jalapenos. Also served with house-made pico de gallo & sour cream. We also added fresh guacamole for $1.49. I was actually surprised when this dish came out, because I was expecting, well you know a pile of chips covered in toppings. But the way this one is served was actually surprisingly good too. [[ BOTTOMLESS TOSTADA CHIPS $4.99 ]] Extra thin corn tostada chips made fresh! These chips are surprisingly addicting. I definitely recommend getting these if you want something to share with friends. Margarita Partyyyyyy. yelp.com/biz_photos/chil… [[ TROPICAL SUNRISE MARGARITA ]] yelp.com/biz_photos/chil… This drink is made with tequila, melon schnapps, pineapple juice and a splash of grenadine.Out of the three margaritas, this one is definitely my favorite. [[ PLATINUM PRESIDENTE MARGARITA ]] Hand shaken tequila, orange liqeur, brandy and fresh sour. [[ PRESIDENTE MARGARITA ]] yelp.com/biz_photos/chil… Hand shaken tequila, orange liqueur, brandy, in a strawberry flavor (also comes in raspberry or mango).
(2)Jake C.
We occasionally come here craving boneless wings, nachos and other pupus. Yesterday was the last time. We should have trusted our gut feeling to walk out after service was bad from the moment we stepped in. Against better judgment, we waited about 8-10 minutes to get a seat in a mostly empty restaurant. After that, we were blessed with a very rude waitress. Menu's were extremely dirty, sauces oils and smears on every page. Food was slow and the worst quality we've had at this location by a large margin. Poor experience all around...
(1)Steven U.
Not good. I really don't know what to say.....horrible food, but the service was worse. Details won't help me tell you how bad the meal was here. If we didn't come here with friends I would have had a very long chat with the manager. Food tasted bad, the order was wrong and the food wasn't hot. The waitress never brought table settings for us to eat the food, she never refilled drinks, and she was not very efficient. The best part.....the food took forever to make it to the table. Won't be back.....ever....
(1)Chelsea N.
My standards for Chili's aren't high so I don't expect anything special, unlike some previous reviewers. It's a decent place for a casual restaurant night-out. My family and friends usually go to CPK Ala Moana or Kahala, but we decided to try something different. Plus, we had gift cards. Our default go-to restaurant would still be CPK over Chili's. I'm about to be nit-picky though ... I do not like the digital menu-ordering devices. I'd much rather tell my waiter the order. We were experiencing glitches, and had to wait a long while to figure out what was actually ordered and correct the bill. I understand though that technical difficulties aren't common. If I have to use the eMenu, it should at least include everything on the menu. To be blunt, the eMenu seems like a slight easy way out for the waiters. My opinions about Chili's eMenu don't affect my star rating. The service was meh. The food was decent, but if you are on a diet, I don't recommend Chili's. I tried the "lighter choice grilled salmon," and it wasn't worth $20. It didn't help that the salmon was dry.
(3)Young D.
Today, I brought in a large group of students -- something that many restaurants make difficult because they require deposits or have to settle on a "fixed" menu. Not Chili's at Kahala Mall! They were fine about my team of students ordering off the menu. They also allowed us to make the reservation far in advance for our group of 25 so that we would not have to wait when we arrived. Other restaurants would not allow that on a busy Saturday during lunch. Food variety was excellent and satisfied the many picky teens amongst our group. We coaches ordered and split some soft tacos, crazy quesadilla salad, and fajitas (steak and pork) -- served on a hot platter -- those sizzling green peppers and onions were divine! I brought in a celebratory cake and they were so courteous to put it immediately in their large refrigerator. Food was hot, prompt and the manager, Ricardo Muniz, kept checking on us, along with their staff. Thank you all. They made our team gathering stress free. We will be back after tourney next time!
(5)Daniel T.
Idk why this place gets a bad wrap. Mexican food in Hawaii sucks. Straight up. Chilis is not chipotle or some Mexican pace in la, but they serve great food, the wait is reasonable, the alcohol is fun and they are run by local people who care. Give them a Chance peoples they are great and doing the best they can. Not the best Mexican but if u are looking for a place on the easy side for good media. With a local atfidue here t is
(5)Nancy W.
You can always expect for everything to be tasty every single time. I'm a huge fan of the southwestern eggrolls with avocado ranch! Writing this review is making me want to go grab some rolls... Chili's also has great chips and salsa (if you check-in using yelp you can get FREE quiso). I always have fantastic service, never having to wait for refills etc. Chili's is a great atmosphere for both family and sport fanatic as the have the restaurant divided in two. One side being the bar and lounge area set up with about 5 T.V.s and a full bar and the other side being more restaurant set up with only tables and chairs more family friendly.
(5)Reid K.
Ohemgee I just have to write a review for Chili's Kahala before I forget about the experience I last had there. I met my dear mommy for dinner before a movie around 8PM. We were seated right away in the bar area (not ideal for non-drunken convos, but eh) and the waitress promptly came up to ask us for our drink order. I checked in on Foursquare (uh oh, are they going to kick me off of Yelp for the ultimate betrayal?!) and noticed that there was an offer for free bottomless chips and salsa. The waitress was super accommodating and didn't need to "ask the manager" about the offer or anything (ahem, Outback, I'm looking at you!). We ordered the rest of the food and it came decently quickly (love the low-calorie section). We never once had to ask for drink refills, and everything was prompt and orderly. Normally, I'm just MEH about chain restaurants, but Chili's was an exceptional experience, thanks to the wonderful waitress. She seemed genuinely friendly and caring when it came to checking in, unlike other service people who only do it for the tip. When I look up her name, I'll update this review. Thanks whoever she was!
(4)Mia H.
This is honestly nothing like the outdated pseudo-Mexican joint chilis used to be. The food here is tasty, their bartenders are knowledgable & crank out great drinks, and the service here is pretty great. If you've written off chilis in the past, you won't be disappointed to give the revamped chilis another go
(5)Kawai K.
By far my favorite chili's to go to! We always have excellent service here and great tasting food!
(4)Alyson Y.
When my (now) boyfriend asked me on our first date, he let me pick the place and I suggested Chili's and he said, "Or we could go somewhere nice." For the life of me, I don't know why more people don't get into Chili's. They have good food (especially their Local Menu), the prices are reasonable and they have tons of variety with their drink menu. It's a nice place! The one thing about this particular location is the turn over of waiters. The service tends me be a bit slow and I don't think I've ever seen the same person working there twice. I once went here when the manager was trying to stop a group of employees from walking out. I believe they worked in the kitchen. She then came over to apologize for the wait and explained that they just lost a lot of staff and the food would take a bit longer. She comped appetizers while we waited. Whatever problems this location has had in the past must have been managerial - but I've actually never had a customer service or food issue here. Parking is close, they move the tables pretty quickly and they make some of my favorite salads. Not to mention if you sign up for their e-mail newsletter they send you a coupon for free appetizers or desserts (you can choose) at least once a month. I once got one for a free pizza that was delicious, as well. People can knock Chili's all they want. I'm not here to change minds. But, it just means more open tables for the rest of us!
(4)Jasmine O.
Our server was super friendly and courteous making sure everything was to our liking! And of course this is chilis everything is always so very tasty! I checked in and received the queso bean dip for free! Totally score! We ordered bacon ranch quesadillas, turkey sandwich and burger with fries!
(5)Bee H.
This place is full of crap please excuse my language but I don't have any other way to describe this restaurant. We went in and weren't even really greated then me and my family was sat at a dirty table I had to ask for the table to be wiped off. The host wipe my table while I wipe the food of the booth sit then we sat down. I just spent $65.68 on a meal that didn't tase good at all. First we ordered chips with spinach artichoke dip it was brought to our table it was ok it would of been better if the dip was a little hotter meaning temperature. It was more on the cooler side when it should be on the warm side. I also ordered a salad it was a joke the salad fell flat the vegetables were not crisp it was like eating a bunch of vegetables that were old or left out to lose it's freshness. Then I ordered a full rack of original ribs with corn on the cob, mashed potatoes with gravy and a side of fully loaded mashed potatoes for my daughter me and my daughter shared the ribs which even that was a joke. The ribs were over cooked to the point it taste like I was eating jerky the flavor was horrible I couldn't even eat it so I put it to the side. I was able to eat the mashed potatoes with gravy and the corn on the cob. My husband kind of enjoyed what he ordered which was some kind of chicken tenders he said it was ok but he would have gotten the sauce on the side instead of having it put on. I literally spent $65.68 just to eat ok mashed potatoes and a corn on the cob because the rest of the meal was literally a joke. I should have stayed home and cooked dinner but I figured I eat out since it was my birthday but boy was this restaurant a disappointment. I definitely will not be eating here again and I wouldn't recommend it to anyone. It's a waste of money. :-(
(1)Paul J.
Been to this place many times and usually have a decent meal. I'm not sure what happened but the quality has taken a nose dive. I had the worst ribeye steak ever; at least that's what I ordered. The cooks have no idea how to prepare and cook a steak. I asked for my steak to be cooked rare and it came to my table a white raw piece of rubber that didn't resemble a ribeye. I sent it back to be cooked a little more and my waiter brought back what appeared to be an over microwaved unappealing piece of meat. The skillet mashed potatoes were just as bad. I'll go to Outback next time!
(1)Jason P.
We were seated after about a minute of standing around looking for an employee to help us. Seems we showed up during shift change as our server had brought us waters and mentioned that Amber would be our server for the day. We ordered a pepperoni pizza and big mouth bites which showed up in a reasonable amount of time. The big mouth bites were more towards medium well rather than medium rare but I'm not complaining it still tasted just fine, however, our server never once asked if we needed anything else or how the food was. Water wasn't promptly refilled, in fact after about 10 minutes of my water being empty someone took it off the table, not sure if it was Amber or someone else, but they never returned it. I had to ask for a new cup of water later on. Overall, service wasn't the best as our server was mostly absent but the food was good. As an employee of the Cheesecake Factory, I do see the difference in service standards between restaurants.
(3)Megan N.
the food is always good and normally we have great service.. tonight we did not have great service, but I won't rate them poorly based on one time. One thing to note is that most meals are big enough for 2; my boyfriend and I typically split an appetizer and a meal and are full. If you're traveling from the mainland it is also important to know that there are NOT 2 for 1 drinks and there are not free chips and salsa at the bar. That was hard for me to wrap my head around but using social media can get you freebees so take advantage of that. (For example: yelp gave us a free queso coupon... sadly the queso=not so good). We did try the new table side guacomole, it was fantastic. They bring the components of the guac to ur table and make it in front of you. Definitely give it a try.
(4)David C.
Would have given three stars but--what's up with the host/greeter? This location seems to be doing better. Saw the same manager here--which has been unusual for this location in recent years--and waiter and kitchen service seemed smoother than before. Could have used a better greeting from the host. He was missing from his post at 5:00p, and we waited a bit until he decided to slowly sashay his way over, pick up two menus and plop them down on a table. No eye contact, no welcome, no verbal communication. He seemed to be watching TV or trying to figure out something more interesting than greeting and seating us. Same thing on the way out--no goodbye, no thank you, no come back soon. Needs help before he's in the front of the house. Everyone else: great job.
(2)Sheila K.
Foods okay. Service is courteous but incredibly SLOW. Not ok if you only have an hour
(2)Chris W.
Great service. Nice staff. Little slow for a chain restaurant. Maili is an excellent server. Go to your happy place. Fresh is happy . delicious and comfortable. Fajita trio is too died for. Artichoke dip is great.
(4)Helen C.
What happened Chili's? First you take the chicken fried steak and black pepper gravy off the menu. Today I find out the Caesar salad is gone too! Very disappointed...
(4)Nalo W.
I am absolutely not a fan of Chili's food in general, but I have to say their bartendress, Faye was amazing. She never hovered over us. Instead she was appropriately attentive. She kept the bar clean, prepped for the next shift (something I can appreciate as a former waitress & bartender), & she showed zero signs of judgment as we commiserated & enjoyed the afternoon. I'm not sure how Chili's commends superior service but I hope their attention is fixed on her amazing customer service. BRAVO Faye & mahalo plenty.
(4)Darcy K.
Aiyah what happened!? I ate lunch with a friend today and we were both really disappointed. The waitress failed...hardcore!! Supposedly wanted to recommend something but did not... BS ALERT! I was really unhappy with my "trio sampler appetizer" dish. Ordered sliders (meh, they were nothing special. Found it strange that the patties were connected to each other and the elements of it were generic), fried cheese (not cooked enough), and chicken crispers (beer-battered, not a good combo for chicken). Apparently there is another method that they cook the crispers, called "Country style", and the waitress described it as "Basically like KFC-style." NO GOOD ALREADY! For dessert, I ordered the molten chocolate cake. got to the middle and the chocolate was not even completely melted. Not too bad, but could have been better. That hot fudge is so good with the vanilla ice cream! Food took longer than average. Also I find it disappointing that there is no happy hour specials, yet they have a full bar and many specialty drinks (especially margaritas). Poo. Bad service.... with a smile. GOOD POINTS: Their Classic Bacon Burger is really good! Instead of getting Chicken Crispers, I recommend their wings (bone or boneless, no matta). The sauce is spicy (7 on a scale of 1-10)!
(2)Jasmine N.
1. It's a chain restaurant 2. You kind of know the food you're getting 3. The service was good and water was frequently refilled One of my besties and I got together to celebrate her birthday (that was in June : /) and the birthday girl gets to choose the place. She decided on something simple and familiar CPK Kahala. We decided to meet there at 7pm. After parking and walking to the restaurant I noticed it was REALLY DARK. I thought maybe they recently got the windows tinted so you can't see inside but as I got closer I knew something was wrong.. NO POWER!!! I texted the bestie and we decided on Chilis. Thankfully Chilis had power.. This is probably the busiest I've ever seen them but for two I only waited 5 minutes. After getting seated the server came by quickly for drinks. The food: She decided on Chicken cajun pasta.. I decided on the tripple dipper.. boneless buffalo wings, big bites (burger sliders) and spinach artichoke dip that comes with chips. Everything was good. The pasta is just as I remember it. We even had lots to take home. 4 stars because it was a life saver. It was only $30 for two of us which was a lot less that lunch the other day. ^_^v 31 yelps - 4/31
(4)Galen S.
Great service on a day I felt I would get horrible service. Valentines day! We had a very short 45 minute wait as walk ins. And we were given a table even earlier. Amazing service
(5)Kim M.
Chili's has been a family fave for quite some time. It's definitely not the healthiest choice, but it's a tasty, family-friendly one. Their wide variety of food makes dining with picky eaters (like my little sis) a cinch! Chili's has a nice-sized specialty drink menu as well as a cute kid's menu--See, great for the whole family. And the manageable wait times make this a great spot for a last-minute family dinners. The last time I dined at this location was with my bf, step-mom, and little half-sister. My sister is pretty darn fickle when it comes to eating. She only likes certain foods, and they've got to be unhealthy. Luckily, Chili's has cheese fries with bacon bits... And on the kid's menu there's macaroni and cheese. Yay. She had both. Us "grown ups" ordered a crap-ton of food. I ordered the cup of chicken enchilada soup, shared the triple dipper appetizer with the bf, and ordered the chicken crispers for dinner; my bf ordered the half rack of the baby back ribs; and my step-mom ordered the mini-burgers. Needless to say, our table was incredibly overcrowded. In order to fit everything on our table, we had to stack and consolidate--it was a complete mess. And due to the side dishes that came with the entrees, we had a ridiculous amount of starch. Waaaay more than enough. In other words, portions are generous; starch portions are extremely generous. The overall experience was okay. The food was tasty and sinful as always... Service, on the other hand, was not so good. They were slightly busy and messed up on an order, then forgot several things we had asked for... The water refilling was a little slow too. Hmm... Understaffed?? We were in no rush, but felt slightly forgotten. :( We will be back, but hopefully when they are fully staffed or not as busy. Yelp 365 - #013/365
(3)Nick B.
I like chili's it's good food the service improved they have sportscenter on tv and their food is pretty cheap I would regularly eat here
(4)Estelle T.
I love this place! Although it may be a chain restaurant, its still pretty darn good. I always come here whenever CPK is too filled. Its a great backup plan whenever you're feeling pretty hungry and want some quick grub. I always order the Country Fried Steak because of the 1) HUGE MOUND OF MASHED 'TATERS 2) HUGE PIECE OF STEAK 3) CRAZY GOOD SAUCE! Other than that, my partner ALWAYS gets the Shiner BBQ Ribs. Hey, the service is good, the food is decent, and theres hardly ever a wait. Why not stop by this place? Why only 4 stars? It's because I wish they still served complimentary chips and salsa though ): I used to go through plates of those back when they did.. but I guess the good things don't always last )':
(4)Shay F.
When I go to this restaurant, I just never know what to order. Everything is either too fried, or too meat-y. But today, I found the cobb salad. I ordered it with no chicken and bacon and extra of the other stuff...and it wasn't bad at all! I mean the egg was a bit suspicious, but it was edible. LoL. I've experienced better restaurants so this one will have to be a two star-er. Yelp 365 Challenge #34/365
(2)Jeffrey T.
Went to Chili's with some friends around peak dinner time and we were seated immediately. This is saying something, considering the wait at the nearby CPK was around 45 min to an hour, and basically sums up Chili's reputation as being the "second" choice for eating in and around Kahala Mall when Kuru Kuru Sushi and CPK are both full. The main problem with the restaurant is that the service staff is completely disorganized. I feel like this is why the waitress will often say there are two of them taking care of your table, simply because you won't see one of them for the rest of the night as another one shifts over to take care of requests. At one point my friend got two more ranch dips than she requested because they both fulfilled the request. It's not a bad thing, but this problem can definitely impact you in a negative way. I'm a fan of their BBQ chicken and it did not disappoint me when it came in the triple dippers fashion. I've never had an issue with the food at Chili's save for some of their burgers being overdone, but it is just the service that concerns me. At the end of our meal, it took the waitress a good 15 minutes to come by again despite the fact she said there would be two of them taking care of us. We didn't even see her in our side of the restaurant for a majority of the time.
(3)Kevin B.
Excellent service twice this week!!! (Both dinner times) By two different male servers!!! Excellent food!!! Thank you!
(5)Kainoa C.
The food here is very tasty, flavorful and come in a wide variety. But what I appreciate the most about this place is the staff. Severs are friendly, food gets served quickly and if there is mistakes in your order they quickly resolve the situation. Over all a great place to get a bite to eat.
(5)Gary M.
Wish I would have read the reviews before I set out across town to come here. First I called to ask about the birthday email club. It wouldn't let me print out the coupon for the free desert so I called in advance to make sure they would do the birthday thing and not mess it up. So I get to the restaurant and get seated. The server came over and did not seem to be in a good mood, just what I love when I go out to enjoy a meal. I tried to joke with him about getting two appetizers since I had two coupons; he was in no mood for that so that set the bar for our evening. I also told him that it was my fiancées birthday and let him know about the call I made earlier to the manager about it. We ordered and waited for our appetizers. The server came over and apologized that it was taking so long to bring out the apps and that it would be out soon. After about 20 min or so they finally came out and he apologized again for it taking so long. They actually tasted pretty good, they were some type of chips and but having the server as dry as he was and it feeling like we were bothering him being there made the experience less than pleasant, especially since I drove from Liliha to go there for my fiancées birthday. Then after another 15 min or so the main entrees came out. This is where it started really sucking. I ordered the ribs and fries and started to eat. The fries were dry and semi-warm, not hot and fresh but dry and semi-warm. The ribs were a little tough and also semi-warm. It was apparent that they held the meal because the appetizer took too long and they didn't want them both out together. My fiancée had the chipotle chicken strips and she had the same experience with it not being hot, same with the fries warm and dry. As we were still eating I asked the server for a to-go box. The box came out and so did the bill and they started cleaning up right away to get us out of there. I was waiting for the birthday song and nothing. How nice of them to forget why we drove all the way there, FOR HER BIRTHDAY! So I mention to another server what happened and still nothing for another 7-8 minutes so I had to ask, again, my server for the birthday perk. After another 10 minutes I finally hear them coming. After they did their stint they dispersed quickly and without even giving us a spoon for the desert. Had to wait and find the server again. All in all it was a very unpleasant experience, the only good part was that I was with the one that I loved on her birthday and because of that I was not going to be in a foul mood! Save yourselves the hassle and frustration and avoid this location at all costs, I know we and our friends will not be coming back here anytime soon! Thanks! GM
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