Carvel Ice Cream
3983 Lavista Rd Ste 121, Tucker, GA, 30084
Carvel Ice Cream Menu
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Visit below restaurant in Tucker for healthy meals suggestion.
Visit below restaurant in Tucker for healthy meals suggestion.
Visit below restaurant in Tucker for healthy meals suggestion.
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Address :
3983 Lavista Rd Ste 121
Tucker, GA, 30084 - Phone (770) 938-8672
- Website https://www.carvel.com
- Click To Get Directions
Opening Hours
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Specialities
- Accepts Credit Cards : Yes
Parking : Private Lot
Bike Parking : Yes
Wi-Fi : No
WE SERVE THE FOLLOWING STATES
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Elaine B.
Oh my goodness! I went there yesterday because I bought a groupon for ice cream cake. I love Carvel so I thought it would be fine. WRONG!!! I drove an hour and a half to get my husband an ice cream cake because I'm a good wife ;) and I got the worst service ever with the worst product ever. So NOT Carvel quality or customer service. FYI...after telling my mother-in-law the story, she told me you can get Carvel at Kroger now. When I got there (Tucker location), the cakes were in a cold freezer with frost on it, which I thought would be great for the ride home. I was so excited. Once I opened the case, I saw cracked icing (which means that the cakes have been sitting too long). I saw boxes closed with scotch tape (not very food sanitary). I saw off color icing as well (another indication of old cakes). I finally saw one that looked appropriate. I took it to the counter and asked for it to be written on. The man behind the counter started writing on it. OMG...it looked as if a first grader was writing it in a car going down a bumpy road. I almost wish I had taken a picture of this cake. The writing was crooked and the letters were jammed together. The "happy birthday" was curved in lower case letters and then my husband's name was in all capitals. I was still in a good mood because I figured I'd have a story to tell about his 41st birthday. I get ready to pay and the man rings up 39.99 for the cake...HELLO! I'm not paying for a crooked, possibly stale cake that was supposed to be 27.99 (I checked the internet prices before I drove out). The man tells me that that was the price. I started to tell him that the small sheet cake was 27.99 and I wasn't paying 12.00 more for the cake. He called a woman on the phone who tried to explain to me that the box was old (YES, she admitted to me that the box was old and I was going to pay 39.99 for the wrong box). I don't think so. I told the man it was not right to over charge me. I got the correct size (so say the woman and man) and told him not to write on it. He rang it up. He made me put my name and number on the back of the groupon (maybe so they could try to charge me for the old cake they wrote on???). OK...So now we're at home trying to laugh at the situation, BUT the alternate cake is STALE!!! I don't mean a little stale, I mean super stale. It tastes as if the cake has been frozen, thawed, refrozen, thawed, and then refrozed. It had an after taste like it had absorbed other odors from the freezer. I'm not driving back there. I tried to contact groupon to tell them that that establishment is a big fraud, but couldn't comment on the groupon. I am soooo disappointed and mad. Even with the groupon, I paid 17.00 for a inedible cake, drove in traffic, and was treated like a criminal (because the establishment uses old boxes). BEWARE!!!
(1)Valerie G.
Worst customer service, do NOT patronize this place. My family went here for 20+ years, and after years of ice creams, carvel sandwiches and birthday cakes, they made a cake with the wrong flavors (for my grandmother's 80th birthday, after refusing to help my 84-year-old grandfather when he came to order it because they were too busy to take a cake order) and instead of remaking it and admitting their mistake when I saved a slice to show them, they accused me of buying another cake from somewhere else in order to get a free one. It was Seinfeld-like absurd. I strongly recommend NOT going to this shop. There are some Bruster's nearby.
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