Hot dogs no good, ice cream left a lot to be desired, wont go back.
(1)
Delia P.
Sure, everyone may have a Bruster's somewhere near them, but not everyone has a Nathan's Famous Hot Dog's AND Bruster's Ice Cream in the same building! I'm one of the lucky few! I'm 8 months pregnant... I only tell you this because it's important to my story about the wonderful food, but more importantly, the wonderful employees. In the first trimester of my pregnancy, I had a constant craving for Nathan's Mini Corndogs. However, as some people don't believe hot dogs are good for you during pregnancy, I tried to limit my intake of them. One fateful night, I sent the other half to Nathan's, as I could no longer quell my cravings. He called... Fear and trepidation in his voice, and let me know that Nathan's had shut down their fryer and was there anything else I wanted. I immediately asked what time they closed and started screaming that a business should not shut down their fryer 30 minutes before closing, no I didn't care how long it took the fryer to cool and be cleaned, and no, I didn't care if the economy was bad and the company couldn't afford to pay all it's workers to stay late and do these duties. I begrudgingly agreed to a hot dog, but demanded fries, (since Nathan's couldn't deliver on those either) from somewhere, anywhere. I then called a friend and screamed to them about the injustice of life and turned off fryers. The other half came home, as I was still fuming, threatening to email everyone, including the President of the United States to demand justice. This was when The Other Half pulled out a Nathan's Paper Menu, which included all of their food... And the phone numbers (cell phone numbers) of a couple of the employees for whenever I may have a craving near closing time. The wonderful employees had given The Other Half strict instructions to call the business, or them, and let them know he was on his way, would be up there, and his pregnant wife was needing Mini Corn Dogs and please not to turn off the fryers yet or start the food, whichever he deemed fit. Yes, that made me feel like Pregnantzilla, everyone was going to be so nice and accommodating to the pregnant lady. Just a couple of weeks ago, I sent The Other Half to the Bruster's side. Not two days before, I had the most addictive, delicious Coffee Ice Cream with Chocolate Chip on a cake cone. The thing is, it wasn't your dinky chocolate chips, it was huge, thin chunks of broken up dark chocolate. Like they had a long, thin, dark chocolate board and shattered it with a sledge hammer. Those were the pieces that were in my Coffee Ice Cream. I needed more. The baby needed more. We were desperate. I got a call as soon as The Other Half arrived, only to tell me that my only heart's desire was no longer on the menu. This time, I managed to stay calm... I politely asked (ok, there may have been a little hysteria in my voice) if possibly they may be able to just give me coffee ice cream and if they happened to have the chocolate chunks, to just place them on top of the coffee ice cream. And don't forget the cake cone, which is not the same as a sugar cone, thank you very much. So, after some explanation on his part, about he is scared to go home to his pregnant fiance if he doesn't have what has been demanded, the employees do a great job to help him keep his limbs attached to his body! And, he brings me home my delicious, delicious ice cream. The only reason why I give this Nathan's and Brusters 4 stars is not because of the quality of the food, or the quality of it's employees... It's because of the customer's that seem to visit this particular location on the South Side. Bruster's commonly has two windows. Back at "my old Bruster's" in Tucker, people would stand in one line, and whichever window was opened next, they would go to. This was a great, efficient way to do business. So, as I was waiting for my ice cream, I was standing in what I thought was the only line. Apparently, as the woman in the left window was finished with her business, the customer behind me didn't think it should be my turn and cut me off as I started walking to the window. Let me tell you that it's very dangerous to cut a very pregnant woman off walking to an ice cream window. But she did, and I let it slide (even though horror movie screen shots started playing in my head). As she finished, I started walking to the window again, and another person, again, cut me off and went up to the window. By this time, I was speaking very loudly about my discontent with the patrons and their inability to be polite to a pregnant woman and many other not so nice things. The other half got to experience this first hand when he went a couple of days later and was constantly "butted" and interrupted from his order because a woman, who refused to get out of her car multiple times, kept sending her 10 year old son to "fix her problems" (including change - which was correct in the first place, toppings, cones, etc) with no apologies for her constant interru
(4)
Sarah L.
Soooo I used to love this place! The ice cream is made fresh and the staff is friendly. I recently had a dislike in my experience at this location. I believe the management has changed because now they no longer offer free baby/dog cones. They charge for an extra cup to put my cone in so I can drive home. They use the Square now for credit cards so about four of the staff was passing an iPhone around to each other while about 15 people are waiting to get served. I will update this again if I see improvement. It's just said that such a nice local ice cream place has changed negatively.
(3)
Shelley W.
The ice cream is good, but the staff doesn't wear gloves at all when scooping, and they don't wash their hands after handling money. They go right back to scooping ice cream and making waffle cones. The tables outside are totally disgusting. If they bothered to clean the tables, ever, perhaps they wouldn't be so bad. I can't quite convey the level of grime and nastiness on these tables, so I've added a picture.
(1)
Alexis W.
Ice cream is pretty good. They only let you get a free baby cone in like three flavors. if you or your kids cone is dripping and you ask for a cup to turn it in too expect to be charged for it .They changed owners recently so that's when these new rules started to take place and the prices went up , the scoops got smaller. I used to come here and get a nice sized waffle cone now they're really small with barely any ice cream. The one star is for the friendly staff.
(1)
Darren H.
Blah I can only comment on the Nathan's side since I didn't partake in the ice cream. This has got to be the worst Hot Dog i've eaten. Again all the best hot dogs in the world are grilled but the original Nathan's has figured out how to make a boiled dog good. Whatever there secret it was never passed down to this location. Soggy dog with some overly salty fries. Not one reason for me to point my car to this location when i'm hungry again.
Nathan J.
Hot dogs no good, ice cream left a lot to be desired, wont go back.
(1)Delia P.
Sure, everyone may have a Bruster's somewhere near them, but not everyone has a Nathan's Famous Hot Dog's AND Bruster's Ice Cream in the same building! I'm one of the lucky few! I'm 8 months pregnant... I only tell you this because it's important to my story about the wonderful food, but more importantly, the wonderful employees. In the first trimester of my pregnancy, I had a constant craving for Nathan's Mini Corndogs. However, as some people don't believe hot dogs are good for you during pregnancy, I tried to limit my intake of them. One fateful night, I sent the other half to Nathan's, as I could no longer quell my cravings. He called... Fear and trepidation in his voice, and let me know that Nathan's had shut down their fryer and was there anything else I wanted. I immediately asked what time they closed and started screaming that a business should not shut down their fryer 30 minutes before closing, no I didn't care how long it took the fryer to cool and be cleaned, and no, I didn't care if the economy was bad and the company couldn't afford to pay all it's workers to stay late and do these duties. I begrudgingly agreed to a hot dog, but demanded fries, (since Nathan's couldn't deliver on those either) from somewhere, anywhere. I then called a friend and screamed to them about the injustice of life and turned off fryers. The other half came home, as I was still fuming, threatening to email everyone, including the President of the United States to demand justice. This was when The Other Half pulled out a Nathan's Paper Menu, which included all of their food... And the phone numbers (cell phone numbers) of a couple of the employees for whenever I may have a craving near closing time. The wonderful employees had given The Other Half strict instructions to call the business, or them, and let them know he was on his way, would be up there, and his pregnant wife was needing Mini Corn Dogs and please not to turn off the fryers yet or start the food, whichever he deemed fit. Yes, that made me feel like Pregnantzilla, everyone was going to be so nice and accommodating to the pregnant lady. Just a couple of weeks ago, I sent The Other Half to the Bruster's side. Not two days before, I had the most addictive, delicious Coffee Ice Cream with Chocolate Chip on a cake cone. The thing is, it wasn't your dinky chocolate chips, it was huge, thin chunks of broken up dark chocolate. Like they had a long, thin, dark chocolate board and shattered it with a sledge hammer. Those were the pieces that were in my Coffee Ice Cream. I needed more. The baby needed more. We were desperate. I got a call as soon as The Other Half arrived, only to tell me that my only heart's desire was no longer on the menu. This time, I managed to stay calm... I politely asked (ok, there may have been a little hysteria in my voice) if possibly they may be able to just give me coffee ice cream and if they happened to have the chocolate chunks, to just place them on top of the coffee ice cream. And don't forget the cake cone, which is not the same as a sugar cone, thank you very much. So, after some explanation on his part, about he is scared to go home to his pregnant fiance if he doesn't have what has been demanded, the employees do a great job to help him keep his limbs attached to his body! And, he brings me home my delicious, delicious ice cream. The only reason why I give this Nathan's and Brusters 4 stars is not because of the quality of the food, or the quality of it's employees... It's because of the customer's that seem to visit this particular location on the South Side. Bruster's commonly has two windows. Back at "my old Bruster's" in Tucker, people would stand in one line, and whichever window was opened next, they would go to. This was a great, efficient way to do business. So, as I was waiting for my ice cream, I was standing in what I thought was the only line. Apparently, as the woman in the left window was finished with her business, the customer behind me didn't think it should be my turn and cut me off as I started walking to the window. Let me tell you that it's very dangerous to cut a very pregnant woman off walking to an ice cream window. But she did, and I let it slide (even though horror movie screen shots started playing in my head). As she finished, I started walking to the window again, and another person, again, cut me off and went up to the window. By this time, I was speaking very loudly about my discontent with the patrons and their inability to be polite to a pregnant woman and many other not so nice things. The other half got to experience this first hand when he went a couple of days later and was constantly "butted" and interrupted from his order because a woman, who refused to get out of her car multiple times, kept sending her 10 year old son to "fix her problems" (including change - which was correct in the first place, toppings, cones, etc) with no apologies for her constant interru
(4)Sarah L.
Soooo I used to love this place! The ice cream is made fresh and the staff is friendly. I recently had a dislike in my experience at this location. I believe the management has changed because now they no longer offer free baby/dog cones. They charge for an extra cup to put my cone in so I can drive home. They use the Square now for credit cards so about four of the staff was passing an iPhone around to each other while about 15 people are waiting to get served. I will update this again if I see improvement. It's just said that such a nice local ice cream place has changed negatively.
(3)Shelley W.
The ice cream is good, but the staff doesn't wear gloves at all when scooping, and they don't wash their hands after handling money. They go right back to scooping ice cream and making waffle cones. The tables outside are totally disgusting. If they bothered to clean the tables, ever, perhaps they wouldn't be so bad. I can't quite convey the level of grime and nastiness on these tables, so I've added a picture.
(1)Alexis W.
Ice cream is pretty good. They only let you get a free baby cone in like three flavors. if you or your kids cone is dripping and you ask for a cup to turn it in too expect to be charged for it .They changed owners recently so that's when these new rules started to take place and the prices went up , the scoops got smaller. I used to come here and get a nice sized waffle cone now they're really small with barely any ice cream. The one star is for the friendly staff.
(1)Darren H.
Blah I can only comment on the Nathan's side since I didn't partake in the ice cream. This has got to be the worst Hot Dog i've eaten. Again all the best hot dogs in the world are grilled but the original Nathan's has figured out how to make a boiled dog good. Whatever there secret it was never passed down to this location. Soggy dog with some overly salty fries. Not one reason for me to point my car to this location when i'm hungry again.
(2)