Food is always good. Service is starting to disappoint. Forgotten hash browns that are paid for, no greets or hellos. More worried about socializing with the rest of the work crew standing by the open window as I wait 2 minutes to pay for my meal.
(3)
David E.
I'm a "lifer" when it comes to DD coffee and I've been able to v visit them all across the US. But this is the very first time I've ever been to a Dunkin' Donuts where they do not offer the"refill option" for your coffee! They sell the Dunkin' Donuts coffee mug,but to fill it with coffee they charge you full price, There's no such thing! I've talked before to regional supervisors for the franchises and there is the option for a refill price, but it seems that the owners of this Dunkin' Donuts choose to put the penny before the customer. I think I'm going to have to travel the extra distance and go to a different Dunkin' Donuts and see if they do the same thing and if they do offer of the refill price. If they do, I'll pay the extra fuel to go to that place because that owner is an honest owner.
(2)
Myles B.
My wife and I get breakfast from this DD frequently. Once or twice a week. We get breakfast sandwiches and sometimes a donut or a muffin. So if I frequent this business why only 2 stars? Easy enough to answer. This is a drive through that is like a casino. Its a gamble that what you order will either A- be what you get, or B- Be presented in a condition that is appetizing or makes you want to eat it. There is also the fun 3rd option which is they charge you for things and never give them to you. We have tried complaining to the management only to be told to turn around, bring the food and receipts back to the store and they make it right. I use a drive through and live 15-20 minutes away. It is not worth the hour of my life I would need to spend to make the round trip and deal with the in store people. It should just be right when it is given, every time! So why don't I check the bags before leaving???? OH Brother... I do check. But you can't tell from looking in the bag if the sandwich you are going to unwrap at home so it stays hot looks like it has been stepped on, or is missing the egg, or the cheese or something. You can't tell without unwrapping everything if for some reason they have put a breakfast sandwich on a cinnamon raison bagel instead of a plain one. It can be hard to tell upon initial glance as well if the muffins in the bag are in fact the same type you ordered. And only by checking the receipt everytime now have I prevented myself from getting robbed by this store. That having been said..... The staff is friendly, the food, when it is correct (50% of the time) is wonderful. The donuts are always the best and the prices are good. With some training and some oversight this could be a great store but I think they are content to take my money and be sloppy and disrespectful. Because yes it is disrespectful to me as the customer to not get what I pay for.
(2)
Joshua L.
Dunkin Donuts has amazing coffee!! As usual . If I have any complaint I wish the service was a little faster at this location.
(4)
Tamara H.
Love Dunkin donuts!!!! Only complaint is that their debt/credit card machine and gift card machine never seem to be working so when we walked in we were told cash only. If you're expecting cash only that's one thing but if you're anticipating using your debt card it's annoying.
Rachel T.
Food is always good. Service is starting to disappoint. Forgotten hash browns that are paid for, no greets or hellos. More worried about socializing with the rest of the work crew standing by the open window as I wait 2 minutes to pay for my meal.
(3)David E.
I'm a "lifer" when it comes to DD coffee and I've been able to v visit them all across the US. But this is the very first time I've ever been to a Dunkin' Donuts where they do not offer the"refill option" for your coffee! They sell the Dunkin' Donuts coffee mug,but to fill it with coffee they charge you full price, There's no such thing! I've talked before to regional supervisors for the franchises and there is the option for a refill price, but it seems that the owners of this Dunkin' Donuts choose to put the penny before the customer. I think I'm going to have to travel the extra distance and go to a different Dunkin' Donuts and see if they do the same thing and if they do offer of the refill price. If they do, I'll pay the extra fuel to go to that place because that owner is an honest owner.
(2)Myles B.
My wife and I get breakfast from this DD frequently. Once or twice a week. We get breakfast sandwiches and sometimes a donut or a muffin. So if I frequent this business why only 2 stars? Easy enough to answer. This is a drive through that is like a casino. Its a gamble that what you order will either A- be what you get, or B- Be presented in a condition that is appetizing or makes you want to eat it. There is also the fun 3rd option which is they charge you for things and never give them to you. We have tried complaining to the management only to be told to turn around, bring the food and receipts back to the store and they make it right. I use a drive through and live 15-20 minutes away. It is not worth the hour of my life I would need to spend to make the round trip and deal with the in store people. It should just be right when it is given, every time! So why don't I check the bags before leaving???? OH Brother... I do check. But you can't tell from looking in the bag if the sandwich you are going to unwrap at home so it stays hot looks like it has been stepped on, or is missing the egg, or the cheese or something. You can't tell without unwrapping everything if for some reason they have put a breakfast sandwich on a cinnamon raison bagel instead of a plain one. It can be hard to tell upon initial glance as well if the muffins in the bag are in fact the same type you ordered. And only by checking the receipt everytime now have I prevented myself from getting robbed by this store. That having been said..... The staff is friendly, the food, when it is correct (50% of the time) is wonderful. The donuts are always the best and the prices are good. With some training and some oversight this could be a great store but I think they are content to take my money and be sloppy and disrespectful. Because yes it is disrespectful to me as the customer to not get what I pay for.
(2)Joshua L.
Dunkin Donuts has amazing coffee!! As usual . If I have any complaint I wish the service was a little faster at this location.
(4)Tamara H.
Love Dunkin donuts!!!! Only complaint is that their debt/credit card machine and gift card machine never seem to be working so when we walked in we were told cash only. If you're expecting cash only that's one thing but if you're anticipating using your debt card it's annoying.
(4)