This place is awesome. When you first walk in, the hostess asks where you would like to sit and gives you a table number, which you present when you order your food. There are so many different options and the food is so good! You can definitely taste that it's fresh. I love the yucca, especially with the cilantro sauce. Yum! Their sweet tea is also really good and not overly sweet or syrupy. After you sit down and your food is delivered, the employees stop by the table and make sure that you are okay. I haven't tried the drive-thru but I'm sure they are pretty efficient as this place is always well staffed. This is a great lunch place.
(5)
Laura F.
Just horrible service! nobody seems interested in what they do for living..! the ladies on the kitchen are just rude. I was in line.. when the fat ladies in the kitchen saw me from head to toe they immediately told one of the guys to close the door because she thought I had just come in. I placed the order for my daughter and the lady was standing right behind the guy when she immediately told the cashier that they couldn't make it because there was no more chicken. Very disappointed NEVER come back to this location ever again.. and maybe you should consider going to a different one too
(1)
Ace K.
Friendly staff but very disorganized when serving customers. First, our order was rung up wrong. Second, I ordered their chicken rice bowl and when they brought out the food, there's no chicken but only rice bowl and the nerve of the worker telling me that the kids meal don't come with any chicken. I can't understand why they don't know how to read their own menu. Furthermore, who would just order rice only and call it a kids meal. Wtf! Long story short, another worker brought us the chicken for the kids meal. Then, I fill up the drinks at the fountain machine. I poured sweetened mango tea and the drink was unsweetened. Oh, also, there's no ice in the machine. The food was good but I'm quite disappointed with everything else and the fact that this is a new location, I predict this spot will go downhill. Manager needs to run it better and train the staff.
(2)
Nancee M.
We were greeted immediately upon entering. The brand new store looks amazing. So clean and bright and the employees were very warm and inviting. I ordered the Tropichop with chicken and the works along with a piece of guava cheesecake. The items were delivered to our table along with real silverware. They have servers that will get you additional sauces and drink refills or to go containers if needed. It's like quick service and table service combined. The food was fantastic and so was the service. We will be back!!!!
(5)
Joe S.
Love this place. Use to go to the location by Convoy but saw this new location so decided to stop by. I'll eat at this fast food chicken over KFC and Popeye's anytime. Much healthier option and also taste much better. I love the curry dipping sauce for the chicken and the dice onion's for the rice and beans. They have a lot of other side options but those are the only 2 that I use. Service isn't as good as the other location but I wounded if it is because they are right by the Disney college program housing and they deal with a lot of college students.
(4)
Nick G.
Worst experience at a Pollo Tropical in Florida. night shift is unorganized and not customer service oriented. we went to order a trio but the pork loin was out for the night. we decided to order 2 1/2 chickens. they proceeded to tell us that the chicken is out as well. AFTER WE ALREADY PAID... They said they would give us quarter chickens. The young girl at the window was telling us how much bigger the 1/4 chicken is than the 1/2 chicken.. WHICH IS FALSE.. 1/2 is bigger than 1/4.. They didn't offer us anything or a refund for only receiving a 1/4 chicken.. very unprofessional and the girls at the drive thru window proceeded to laugh at us and not care about our order.. THEY parked our car and 10 minutes later we ARE STILL WAITING FOR THE FOOD.. HIGHLY DISAPPOINTED.. DO NOT VISIT THIS LOCATION because MANAGEMENT IS UNORGANIZED.. I'm starting to question the cleanliness or sanitation as well because of those girls at the drive thru window.. BRAND NEW LOCATION but service is awful.. WE ARE STILL WAITING FOR OUR FOOD..
(1)
Adam H.
Pretty good food. This half fast food fast casual thing is strange. Other than that everything was good. Food is on point as to be expected when a chain first opens up. Besides the odd seating arrangement everything was good.
(4)
Sashi S.
Ugh. So disappointed this visit. The restaurant was completely understaffed. The ladies were working their butts off but there is only so much they can do! Get them some help the restaurant was trashed ! Dirty dishes everywhere, food on the floor, legitimately every single table was dirty! But how can 4 people run a busy restaurant like this. I just wanted to jump in, I felt horrible. Food great, ladies were wonderful trying their absolutely best, but please staff appropriately. This Pollo is in a prime location for tourist and locals. Please don't let it go down hill!!! Food always on point and honestly it's a bang for your buck but I'm a big observer of my surroundings. Cleanliness is huge!
(3)
Warren B.
Just do it! This is one of my favorite places to eat when travelling in the deep south! The sauces are to die for, the chicken is grilled perfectly and the chops are devine! Quality sit down restaurant food in a fast food setting with very reasonable prices.
(4)
Marcos A.
Good chicken. But the star of the night was the sauces: Cilantro Garlic, the Polo Polo and Pineapple Rum sauces were awesome!!!!!!! The Tostones were fresh, Hot and delicious and so were the sweet Plaintain!
(4)
Mike M.
Food is good especially for the price... But, the dinning room doubles as the employee lounge/break room.. Staff all over eating and mingling w each other... Customers generally dont want to sit with the employees... Hello!
(4)
Ryan V.
My local Pollo!!! I love me some Pollo and was super excited when I realized one was being built nearby. I will typically go just before they close during the week after work to grab a quick bite for me and the wife. Word to the wise, sign up for their emails. I know. I know. These can be annoying sometime but the emails from this business actually provide value and are disseminated VERY frequently. This can have a downside as I had a few nights there that I had to wait for upwards of 20/30 minutes before they told me that they couldn't figure the coupon code out and comped my meals. Get the Yucca bites! Oooooo and the garlic sauce! The amazing, amazing garlic sauce. If I come home without it the wifey goes ham :/ and justifiably so. O and also the last 2 hours they're open they offer 2/$4 regular size 'bites'. These include yucca and sweet plantains among others! Go now! Pollo definitely rocks these socks!
(5)
Todd K.
4 stars for the food 1 star for the service Management needs to get this place straightened out as the food here is very good and I love the concept, but service is super disorganized!
(3)
Miguel S.
Finally! A Pollo Tropical nearby. This is a Hispanic fast food chain that's really popular in Puerto Rico and Miami in case you aren't aware about the concept. The best thing of course is the chicken and I usually get it with white rice and red beans and a side of sweet plantains. Get your Hispanic food fix; Yum!
(5)
Mike M.
We love it! I've been eating at Pollo Tropical for years and really like the fast casual concept and beautiful design. Amazing food, A++ service, a far greater experience than the usual, "No Engleeessssh" attitude of many Pollo Tropicals. Well, those versions of Pollo have the best beans tho :). None the less, we had two people bringing food and taking away plates, I wrote down their names they were so good... Iralies an Manuel. They kept asking how we were doing and if we liked the food. The cashier made a mistake and brought dark meat instead of white, Iralies fixed it right away. Holy cow, amazing she was awesome. Previous reviews don't understand that the first few weeks of a new restaurant is challenging and to expect some disorganization. Food was delicious, can't wait to see more restaurants in this style.
(5)
Richard B.
This was a food chicken worth to come over and try close eyes. Also the fried yuca among other plates. It seems a quite inexpensive place to eat for the quality of food there... Will stop there again for sure..
(5)
Danny O.
We are a family of 5. Mom, dad, son(10), daughter(8), daughter(5). First we want to say place was clean and employees were friendly and helpful. Food was delivered to table pretty quickly. Food looked amazing it was just lacking in salt department. After you sprinkle some salt you'll be all set. It's just a little let down for plate to look so amazing and be bland. Other then that I would come back again.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : Beer & Wine Only Outdoor Seating : Yes Wi-Fi : Free Has TV : No Waiter Service : Yes Drive-Thru : Yes Caters : Yes
Angela E.
This place is awesome. When you first walk in, the hostess asks where you would like to sit and gives you a table number, which you present when you order your food. There are so many different options and the food is so good! You can definitely taste that it's fresh. I love the yucca, especially with the cilantro sauce. Yum! Their sweet tea is also really good and not overly sweet or syrupy. After you sit down and your food is delivered, the employees stop by the table and make sure that you are okay. I haven't tried the drive-thru but I'm sure they are pretty efficient as this place is always well staffed. This is a great lunch place.
(5)Laura F.
Just horrible service! nobody seems interested in what they do for living..! the ladies on the kitchen are just rude. I was in line.. when the fat ladies in the kitchen saw me from head to toe they immediately told one of the guys to close the door because she thought I had just come in. I placed the order for my daughter and the lady was standing right behind the guy when she immediately told the cashier that they couldn't make it because there was no more chicken. Very disappointed NEVER come back to this location ever again.. and maybe you should consider going to a different one too
(1)Ace K.
Friendly staff but very disorganized when serving customers. First, our order was rung up wrong. Second, I ordered their chicken rice bowl and when they brought out the food, there's no chicken but only rice bowl and the nerve of the worker telling me that the kids meal don't come with any chicken. I can't understand why they don't know how to read their own menu. Furthermore, who would just order rice only and call it a kids meal. Wtf! Long story short, another worker brought us the chicken for the kids meal. Then, I fill up the drinks at the fountain machine. I poured sweetened mango tea and the drink was unsweetened. Oh, also, there's no ice in the machine. The food was good but I'm quite disappointed with everything else and the fact that this is a new location, I predict this spot will go downhill. Manager needs to run it better and train the staff.
(2)Nancee M.
We were greeted immediately upon entering. The brand new store looks amazing. So clean and bright and the employees were very warm and inviting. I ordered the Tropichop with chicken and the works along with a piece of guava cheesecake. The items were delivered to our table along with real silverware. They have servers that will get you additional sauces and drink refills or to go containers if needed. It's like quick service and table service combined. The food was fantastic and so was the service. We will be back!!!!
(5)Joe S.
Love this place. Use to go to the location by Convoy but saw this new location so decided to stop by. I'll eat at this fast food chicken over KFC and Popeye's anytime. Much healthier option and also taste much better. I love the curry dipping sauce for the chicken and the dice onion's for the rice and beans. They have a lot of other side options but those are the only 2 that I use. Service isn't as good as the other location but I wounded if it is because they are right by the Disney college program housing and they deal with a lot of college students.
(4)Nick G.
Worst experience at a Pollo Tropical in Florida. night shift is unorganized and not customer service oriented. we went to order a trio but the pork loin was out for the night. we decided to order 2 1/2 chickens. they proceeded to tell us that the chicken is out as well. AFTER WE ALREADY PAID... They said they would give us quarter chickens. The young girl at the window was telling us how much bigger the 1/4 chicken is than the 1/2 chicken.. WHICH IS FALSE.. 1/2 is bigger than 1/4.. They didn't offer us anything or a refund for only receiving a 1/4 chicken.. very unprofessional and the girls at the drive thru window proceeded to laugh at us and not care about our order.. THEY parked our car and 10 minutes later we ARE STILL WAITING FOR THE FOOD.. HIGHLY DISAPPOINTED.. DO NOT VISIT THIS LOCATION because MANAGEMENT IS UNORGANIZED.. I'm starting to question the cleanliness or sanitation as well because of those girls at the drive thru window.. BRAND NEW LOCATION but service is awful.. WE ARE STILL WAITING FOR OUR FOOD..
(1)Adam H.
Pretty good food. This half fast food fast casual thing is strange. Other than that everything was good. Food is on point as to be expected when a chain first opens up. Besides the odd seating arrangement everything was good.
(4)Sashi S.
Ugh. So disappointed this visit. The restaurant was completely understaffed. The ladies were working their butts off but there is only so much they can do! Get them some help the restaurant was trashed ! Dirty dishes everywhere, food on the floor, legitimately every single table was dirty! But how can 4 people run a busy restaurant like this. I just wanted to jump in, I felt horrible. Food great, ladies were wonderful trying their absolutely best, but please staff appropriately. This Pollo is in a prime location for tourist and locals. Please don't let it go down hill!!! Food always on point and honestly it's a bang for your buck but I'm a big observer of my surroundings. Cleanliness is huge!
(3)Warren B.
Just do it! This is one of my favorite places to eat when travelling in the deep south! The sauces are to die for, the chicken is grilled perfectly and the chops are devine! Quality sit down restaurant food in a fast food setting with very reasonable prices.
(4)Marcos A.
Good chicken. But the star of the night was the sauces: Cilantro Garlic, the Polo Polo and Pineapple Rum sauces were awesome!!!!!!! The Tostones were fresh, Hot and delicious and so were the sweet Plaintain!
(4)Mike M.
Food is good especially for the price... But, the dinning room doubles as the employee lounge/break room.. Staff all over eating and mingling w each other... Customers generally dont want to sit with the employees... Hello!
(4)Ryan V.
My local Pollo!!! I love me some Pollo and was super excited when I realized one was being built nearby. I will typically go just before they close during the week after work to grab a quick bite for me and the wife. Word to the wise, sign up for their emails. I know. I know. These can be annoying sometime but the emails from this business actually provide value and are disseminated VERY frequently. This can have a downside as I had a few nights there that I had to wait for upwards of 20/30 minutes before they told me that they couldn't figure the coupon code out and comped my meals. Get the Yucca bites! Oooooo and the garlic sauce! The amazing, amazing garlic sauce. If I come home without it the wifey goes ham :/ and justifiably so. O and also the last 2 hours they're open they offer 2/$4 regular size 'bites'. These include yucca and sweet plantains among others! Go now! Pollo definitely rocks these socks!
(5)Todd K.
4 stars for the food 1 star for the service Management needs to get this place straightened out as the food here is very good and I love the concept, but service is super disorganized!
(3)Miguel S.
Finally! A Pollo Tropical nearby. This is a Hispanic fast food chain that's really popular in Puerto Rico and Miami in case you aren't aware about the concept. The best thing of course is the chicken and I usually get it with white rice and red beans and a side of sweet plantains. Get your Hispanic food fix; Yum!
(5)Mike M.
We love it! I've been eating at Pollo Tropical for years and really like the fast casual concept and beautiful design. Amazing food, A++ service, a far greater experience than the usual, "No Engleeessssh" attitude of many Pollo Tropicals. Well, those versions of Pollo have the best beans tho :). None the less, we had two people bringing food and taking away plates, I wrote down their names they were so good... Iralies an Manuel. They kept asking how we were doing and if we liked the food. The cashier made a mistake and brought dark meat instead of white, Iralies fixed it right away. Holy cow, amazing she was awesome. Previous reviews don't understand that the first few weeks of a new restaurant is challenging and to expect some disorganization. Food was delicious, can't wait to see more restaurants in this style.
(5)Richard B.
This was a food chicken worth to come over and try close eyes. Also the fried yuca among other plates. It seems a quite inexpensive place to eat for the quality of food there... Will stop there again for sure..
(5)Danny O.
We are a family of 5. Mom, dad, son(10), daughter(8), daughter(5). First we want to say place was clean and employees were friendly and helpful. Food was delivered to table pretty quickly. Food looked amazing it was just lacking in salt department. After you sprinkle some salt you'll be all set. It's just a little let down for plate to look so amazing and be bland. Other then that I would come back again.
(4)