Disappointing. I was always a fan of Cheesecake Factory but the steak I got served here was ridiculously bad. First of all, it was way overcooked. And then they served it in a kind of broth - very far from a sauce - that made the whole thing watery and took out even more of the flavor. This is how you don't cook a steak. Complete fail, I won't come back.
(1)
Tami V.
Love the fun drinks and the atmosphere! I got mozzarella sticks, and i must say, they are the best mozzarella sticks I've ever had. Also got the spaghetti and meatballs, which were soo yummy and really nice garnish on top. The only reason i didn't rate this place 5 stars, is because the service was slow.
(4)
Heidi M.
I have been to this location multiple times. It is a great addition to Dolphin Mall as TCF has a menu that can please just about every palate. Generally, the food is well-made. However, the last time I went my spicy cashew chicken was not spicy and way too sugary. I was in a lunch rush or I would have sent it back. In all fairness, whenever I have had a problem with a dish before they always corrected it. The white wines are always served perfectly chilled and the bar menu is fairly extensive!
(4)
C M.
Well I'm back at this location, son ask to go & I could not decline. On 8-5-15 we go with son, granddaughter, Wife & I. We had lunch & started with Appetizer. Crab & Artichoke Dip, for the little one son order Kids Sliders. Later son order Lunch Orange Chicken & Wife had Skinny Veggie Burger with Skinny Caesar. I had Lunch Chicken Piccata. Now for the service, food taste & quality was improve from last time that we have attend this Establishment. The sad part was that we did not have dessert because we where running late for an appointment. Next time it will be :-(
(4)
Katrella S.
This was a good date night dinner. After watching Straight Out Of Compton we ventured to the Cheese Cake Factory for dinner. Instead of waiting for a table we opted to sit in the bar area. Service was fast and allowed us time to make decisions about what we wanted to eat. I had the crispy crab cakes and salmon shrimp scampi combo. I was so full I had to take home a carry out over half of my dinner.
(5)
Silvia C.
The service is awesome, yes it is always busy even on a tuesday at 3pm. But the staff, the food, & the cheesecake it well worth it. They seat you as soon as possible & are very attentive during your dinner. Food always tastes great & is hot when served, the waiters/waitresses are always on top of anything. Must go if you love this pace. Only thing that sucks is the parking.
(5)
Sanita M.
I have always been a fan of Cheesecake Factory - great food (dinner and cakes) but I came in for breakfast and this was one of my least favorite meals of the month. We stayed at the hotel right next to the mall, and usually we do have breakfast at the hotel were I enjoy potatoes and scrambled eggs. This time we did not have breakfast and decided to go to Cheesecake Factory. I never had breakfast here but I absolutely love dinner dishes like salads, tamales, chicken.. and of course the cakes! Anyways, have to admit this is NOT a good place for breakfast. First, the items on the menu are pretty expensive, the portions are pretty small and the quality (plus, the wait!) is not the best. I was very disappointed in my breakfast. It cost about $12 and it had 2 eggs (scrambled, my choice), 3 slices of tomatoes and brick hard, over fried potatoes, that were very oily. I love potatoes, I even order mash potatoes on the side often, but I think these were the worst potatoes I have ever had! Not only they were oily, they were almost burned, so hard I could not stick a fork in them. When I asked the waitress why potatoes are so hard and tiny, she said "That's the way they are here!" Hmmm.. ok, good to know. As for my husbands dish, he ordered Eggs Benedict with Canadian bacon and it came out with oily (I guess it's American style) bacon with almost no meat, just fat. She did apologize though and bought out the right bacon on a side. So I'm giving two stars for my visit here because I liked my scrambled eggs. We also ordered a cake to go. Have to admit, that Oreo Cheesecake was way, way too sweet, so no extra star here. P.S. I think that Cheesecake Factory should learn how to cook breakfast potatoes. I prefer Denny's potatoes that are crispy from outside and soft from inside. I can actually chew them without breaking my tooth.
(2)
Grace B.
Lately, I have been getting their cheesecake often. The oreo is my favorite. But the last dish I had here were the Baja Tacos. They were a little spicy but this dish can easily satisfy two people. The diced tomatoes, cool lettuce and sizzling chicken tossed in my mouth delightfully. I couldn't get enough. The small side of rice and beans weren't necessary to satisfy me but they tasted great! I selected this dish because as soon as I walked into the restaurant a waiter walked passed me with two orders and the aroma flared my nostrils, watered my mouth and I just HAD to have it. No regrets.
(5)
Carolina L.
I had the worst service... Thos Sunday and since they are full they dont care too much. Jorge E. was my waiter and I was his face 2 times.. When i asked for the food and check. No bread at the begginer. Food the delicious. Service is worst.
(1)
Jorge R.
Cheesecake Factory!! Why did i mention to my wife to go there!! I am giving 2 stars because i like the Crab cakes.To begin with we waited 15 min to be seated which is ok because is a very popular restaurant so it remains busy! We order Crab Cakes (our favorite), the guacamole and the stuffed mushrooms as an appetizer. We got only the first 2 and the mushrooms never came. Our server took our order then he didn't show up back to the table until it was time to pay. We were really thirsty, never got a water refill. And the best one was that they were charging me for the mushrooms i never got! I was wondering where was the manager. We really don't want to go back with that kind of service.
(2)
Yvelin R.
Love this place! I might not enjoy how crowded it usually is and how long it sometimes takes for the whole experience, but I still like their food and desserts. Who am I kidding? I'd prob be happy if I only had their breads (I love bread and theirs is pretty yummy) and desserts! Their menu has so many things to choose from, it's def hard to pick a favorite item. We've tried their burgers, pastas, quesadillas, shepherds pie and several appetizers. One of my fav dishes from here is the Parmesan crusted chicken Romano. It's a great dish to share since it brings 2 chicken breasts and enough pasta for two. When it comes to desserts I have to go with their dulce de leche or carrot cake cheesecakes. Omg! To die for...and I don't event like cheesecake!
(4)
Gaby F.
I give it almost a 3. Chain restaurants might not be my all-time-favorite but sparingly, i go there. Of the three times ive gone once i had great service, Tony; the other two times i had others servers and they just appeared very tired, still there for us but not too helpful or attentive. The appetizers were pretty good, yummy sweet tamales. So was the tuna tartare. For the pastas its a hit or miss, i ve had great pasta and I've had the blandest of them. Some pasta with shrimp in a tomato sauce that tasted like nothing, i think it didnt even had salt. The salads are tasty though, and good portions too. As of cheesecakes well, you can imagine. Large variety, several of them delicious. If its not a day to spend too much id come here, id just be careful to make good choices. Hence, i suggest you ask your server for recommendations. And if you can try to have Tony as your server; you wont regret it.
(3)
Nicole W.
Great service from Mecha!!...great food! But the plates are gritty and greasy. Even the replacements! My water had a black spot of God knows what...Yuck! Please replace your dishwasher!
(2)
Maylin G.
I was craving for crab cakes and this place has good ones. The place is always crowded, food is ok.. we ordered the wacamole which was acceptable ( we have to remember this is not a mexican restaurant so) the crab cakes excellent as always. Also ordered the carbonara with chicken and it was good. Service wasnt good I ordered something and they never brought it but they included on the check I bet our server had a bunch of tables and that was why... he was nice but I felt unattended.
(3)
Jamie C.
So I went as part of a group and keep in mind this is a chain. This review is based on this restaurant. They had a few quality control issues - some corn in my spinach, and one order was lost. I ordered a steak medium rare but it was well done, although not bad. The grilled broccoli was almost raw. It was a holiday and they were rushed and dos accommodate a large party and I am sure on other occasions they will do better. It's just ok as far as cheesecake factories go, and it's decent but not great. The server was very nice and attentive. For the price it's probably worth the money. The main course food was hot and cooked to order ; but the appetizers were not (nachos) and looked like they had been under a heat lamp. The salad looked fresh. They did accommodate small children .
(4)
Zenia R.
Very good and nice place. Good food and the servers are professionals and friendly. I love and I recommend this place...
(5)
Kimberly K.
Cheesecake Factory is my FAVORITE restaurant! It's reasonably priced food with large amounts! 4-6pm it happy hour, and ironically I happened to be there for that. My boyfriend and I shared the Chinese chicken salad (or maybe it's called Asian chicken salad?) as an appetizer while waiting for our friend, Priscilla to arrive. I ordered the lunch portion, knowing the dinner is ginormous. I never order salads anywhere else except THIS particular salad at cheesecake cause it's literally THE BEST SALAD IVE EVER HAD! Wonton crisps, fresh romaine, crispy stringy chip things, mandarin oranges, almond shavings, lots of chicken, cheesecake's exclusive plum dressing, SOOO AMAZING. as the entree, we ordered their Parmesan crushed chicken Romano. I've had it before and it's delicious but for some reason... It was too salty today :/ not sure if it's the chef or location... But I'm disappointed. Anyway, cheesecake only does happy hour at the bar so we paid at our table for our meals and moved over to their bar for dessert and drinks :P I ordered their lemonade which had skyy vodka and YOWZA they sure were friendly with that vodka and I for $5. Haha! needless to say, I definitely needed to order a cheesecake to take care of that drink. Also, I never leave without ordering a cheesecake! It's so worth it. I love trying a new one each time. Today, we all shared their Godiva. YUMMMYYY. The top is powdered with cocoa, the middle is a layer of dark chocolate cheesecake and a cream. The bottom is moist chocolate cake. All made out of Godica chocolate, of course. And there was a PERFECT Godiva chocolate sqaure to garnish the top. I would order this cheesecake again and recommend everyone to as well! Same goes for the Chinese chicken salad. As for the Romano dish... Eh... Try it at another location hahha
(4)
Tammy A.
Ok, so it's been awhile for me, first a foremost when did they go to only the brown sweet bread in the bread basket? That is genius! That white sour dough was unbearable. Next, the Chicken Santa Fe Salad was out of this word! I got the lunch portion and I barely was able to finish half of it. It was so refreshing and toppings and textures were perfect! With lettuce, pico de gallo, beans, tortilla strips, chicken and a yummy sauce you cant go wrong! The hubby had the chicken chipotle pasta, which he said was great! To finish off the meal we had the Ultimate Red Velvet Cheesecake was is out of this world! Cheesecake and red velvet cake combined! Delicious!!!!!!
(4)
Yanitza G.
I'm staying away from this location. They can't seem to get it together. Never again.
(1)
Sonia C.
I specially come here just to indulge on their cheesecake. Love this restaurant is kid friendly with a nice kid menu. The food is always good, nice atmosphere & fast & friendly service.
There is a few places that I enjoy going to for a full and big portion meal! The Cheesecake Factory is a place to be at for a big appetite without going to the beach. This place for being a franchise is a must go to restaurant. It's a must go not only for there food but for there big slices of cheesecake! First, let's talk about when you come in you get greeted by happy hostess/host always with a smile on their face! Second, the food I would recommend is endless here! Between the Louisiana chicken pasta and the chicken fettuchini with sun dried tomatoes is amazing and mouth watering. The appetizers the stuffed mushrooms is so good of the small plates part of the menu! Last but not least the cheese cake! The red velvet cheesecake with some nice hot coffee is so good and complement well with each other! Come on in to this restaurant you won't regret it!
(5)
Maria A.
Went there today for lunch with my sister. I didn't know that they had opened a location at Dolphin Mall. The restaurant is nicely decorated, surprisingly there was no wait time, we were seated immediately. Our server was very attentive, we started off by ordering crab bites for appetizers. It was small but tasty. For the main course I ordered a Kobe burgers and my sister ordered their jambalaya. I think I ordered My Kobe burger over cooked as it was dried, the onions were burned and it just didn't taste good. My sister's jambalaya looked really good and she loved it. Overall for me the food was ok but not their fault as I should have ordered my beef rare. Oh well!
(4)
Mariana P.
There food is always on point, I came on a Sunday afternoon with my mom and my cousin and ofc we had to wait for about 45 minutes but it was totally worth it! We got the best table where you can comfortably fit six people!! The service was friendly and efficient and the general ambience was pretty good.my mom ordered the harvest salad its lean and healthy (if you take out the dressing) which is what my mom did, my cousin ordered the Mexican salad from the skinnylicious menu which let me tell you IT IS HUUUUGE but really satisfying, and I ordered the Tuscan chicken without the farro and I really like it, it is not so big but once again very satisfying. Overall it's a good restaurant for a family meal. We loved the brown bread it is just sooo good so we ordered to take the rest home and they gave us more for free! Once we were finished with the food we were debating whether or not to ordered a dessert but sorry not this time, it's just way too much sugar and fat in once single slice. They should have smaller versions of their desserts.
(4)
Sofia K.
Absolutely perfect! Had the Louisiana pasta and it was just a touch of spice to make it flavorful but not overpowering at all. Chicken was fresh and tender ! Highly recommended! It was pretty late but the service was still good and everyone was super attentive
(5)
Michelle H.
Monte Cristo Sandwich for brunch! The best! Keeps me coming back. Fairly large portion so I either share it or take half home. Good servers and honest staff. I left my daughters tablet at the table. Didn't realize I had lost it till hours later. I called and they had it in their safe. I was able to recover the tablet. Our top choice for brunch.
(5)
Bennet M.
YES PLEASE!!!! I'm a big fan of cheesecake and in love with their Dulce de Leche one. Believe it or not, their pumpkin cheesecake is so scrumptous!! Takes just like pumpkin pie if you're into that stuff. They only have it during the holidays so try it out if you can. I try to get something different but I'm in love with the Pasta Da Vinci. This plate is huge so I end up sharing with someone else. Always on point! Customer service is pretty good. They're always friendly to us and never leave us with a glass that is half empty. Not a big fan of their drinks so I stick with wine. Try not to go here during the weekend, if not, just be prepared to wait for a while. I mean it's Dolphin Mall, this place never sleeps. Yes the food is good but I come here so I can complete my order for what it is known for. CHEESECAKE!! Haven't tried a better one so until then, I would continue to get my Dulce de leche cheesecake from the Cheesecake Factory :)
(4)
Rodney W.
The service here is awesome and the burgers are hand crafted!!! Sometimes it takes a bad experience to appreciate a great one. Since I was off, I decided to take my daughter to lunch and some light shopping. We started out at TGI Friday's, which is usually a safe bet. NOT THIS TIME!!! The service and food was so bad, we packed up and left and ran to Cheesecake Factory. Talk about an 180 degree change!!! My only complaint were the two young hostesses took too long to seat us. There were several available tables and I felt we should not have had to wait. But my server was awesome. He was quick, knowledgeable and courteous. My daughter was torn between the burgers, pasta and my recommendation. Eventually, she decided to go with the Bang Bang Chicken & Shrimp and I got the Smokehouse B.B.Q. Burger. Both were excellent!!! The service was fast and came out piping hot. I ordered my burger medium, but it was overcooked. Our waiter apologized and before I knew it, another burger was being prepared. We ended our lunch with a couple pieces of Cheese Cake, some laughs and another Father/Daughter moment.
(4)
CJ R.
Oh well here I am again, as always back for the food because service is a hit and miss, more a miss than a hit... Our waiter a bit confused so I told him that much knife was dirty (this happens so no big deal) and dudes takes and never brings another knife; then soups came before the bread which we thought it was weird, I asked him about an item and while he did answer my question he did not explain the item so not cool at all..... 3 stars for the good food but service is compared to a midnight experience at Denny's or ihop...
(3)
Sonia A.
My dinner last night was not the best but I have had better dishes here before so I won't go less than 3 stars! I had the Marinated Skirt Salad. The steak tasted ok but the salad was made with iceberg lettuce!?!?! Yuck! And of course it wasn't listed on the menu that way. It said leafy greens! Last time I checked, iceberg lettuce is not even that green! In their defense, the waiter was really attentive and nice. Their bread is always great and cheesecakes are amazing!
(3)
Betsy A.
I went today for lunch and was EXTREMELY DISAPPOINTED with the service. And the food. I ordered the Thai chicken lettuce wraps, the size of the chicken was that of a tender ( I get more chicken in a McDonald's nuggets) oh and my water had food particles inside. Than I ordered the shrimp Blt the shrimp were not cleaned at all, and we had some sort or stick object that we couldn't make out what it was. I informed the server and showed him what we found and he looked baffled did not know what is was either. He went and told the manager and the manager came and just said can I get you something else with a smile on his face. I will never visit this Cheesecake Factory again!!!!!
(1)
Kristin G.
For being a chain restaurant, the service and food was pretty darn good (at least at this location). They just opened the Dolphin Mall location fairly recent, and it's pretty awesome because you can sit outside and people watch while you have a nice lunch. So, that is exactly what we did. When you open up the menu, it kind of overwhelms you. There is page after page of delicious food options. To start, we order the sausage and ricotta flat bread. Wow, that was good! Since it was lunch, I ordered a Cobb Salad, nothing fancy, but geez the portion was huge (I dig that, get my money's worth) my husband ordered the Fettuccine Alfredo, which he enjoyed (and I did as well lol) We decided to skip dessert cause we were stuffed, but don't!! They have such a huge variety of cheesecake desserts that will blow your mind.
(4)
Elizabeth G.
Went to eat with my clients and the food was awesome. The service was excellent. My clients left the restaurant very happy. Customer service, hot food and making you feel special is what it is all about. Thank you Cheese Cake Factory and personnel.
(5)
Daylen D.
This location is a million times better than the one in coconut grove! Faster, friendlier, and better service overall!! The cheesecake was fresh and delicious, even on a weekday!! I always order the chocolate tuxedo cheesecake!!! It's delicious and I absolutely recommend it!!!
(5)
Ashley C.
I can not say i am satisfied. The pizza i ordered for my daughter from the kids menu was soggy. And the food wasnt great. Only thing i will go there for in the future is the cheesecake..
(3)
Mario R.
I want to give them 5 stars for their lettuce wraps and cheesecake alone, but some of their entrees are hit or miss. One day you'll have a pasta that tastes amazing, yet the same dish will taste like garbage during a second visit. For the most part, you can't go wrong with the apps. I've tried almost everything on the menu and always find myself loading up on apps. If you do decide on an entree, the portions are enough for 2 and then some! Regardless, always save room for dessert when you come here!
(4)
Hilda H.
Booth 101 best seat in the entire restaurant!! Another venue has opened to our convenience at Dolphin mall. Cheesecake factory has turned out to be like a Pf Chang's, hey are pretty much in every important mall you may think of. I have come many times to the Cheescake Factory but hadn't expedience the one at Dolphin until a few days back. They are known for good food, spacious interior, big booth and delicious deserts, and of course their cheesecake. I usually don't venture off my favorite dish, so i usually have it every time i go. I will venture out and try the wines and appetizers. I usually order the five cheese penne pasta with jumbo shrimp. I love their New Zealand wine (Matua). This time i was feeling adventurous and tried the crab stuffed mushrooms with their small arugula salad. The mushrooms were very delicious, the caps melted in your mouth and they were overstuffed with crab which its always a great compliment. This venue has a good sitting area and the inside i recommend to sit at table 101, its the most private and intimate setting in the entire restaurant, come and you'll see why.
(4)
Cristina W.
For starters, i got attitude when i brought in my Smarte cart from Dolphin Mall, being that we're in a Cheesecake Factory located inside the Dolphin Mall vicinity. I was told that they were not allowed inside at all, and they were not responsible if they were taken outside. Ok, then why rent them out to people in the first place?! Aside from that, we were seated at a very busy area, so it seems. Our food took forever to arrive, and forget about asking for extra drinks.. I particularly care very much for this chain, but will certainly not be visiting this location again.
(2)
Claudia J.
Service has gone down... I don't know what it is... but the server we got had partial amnesia. He forgot about our drinks, our lemon for our water - we had to remind him. When we asked for a replacement of our food because the rice was not cooked enough, we had no silverware - we had had to ask another person for them. When we had our dessert, no silverware again. No attention to detail at all. Service at Cheesecake used to be better.... gotta improve!
(2)
Gaby S.
Just what dolphin mall needed to have added! Cheesecake factory at dolphin mall is really beautiful inside and the service has been great so far the two times I have come to this location. Prepare for a wait though on any weekend night, especially the fact that its in dolphin! Not really easy to go into depth for this review because it is a chain restaurant but the food is delicious and the portions are huge.
(4)
Lacey C.
I'm Elite, so I'll just say it: Sometimes selling out feels good. That's how I feel whenever I am convinced by friends to go to the Cheesecake Factory before a movie--our circle is diverse, and it's hard to please everyone. But apparently everyone's pleased by The CF. Or ya know, mostly pleased. I'll admit--I have never had anything I disliked here. I've even had stuff I loved here. Service is always great--and for the Dolphin Mall especially they do a great job on ambiance.. Still. It's just a CF at the end of the day. And the wine list sucks and is seriously overpriced to boot. I'll still go back. Probably. And not by choice.
(3)
Tony T.
There's an absolutely enormous amount of variety and the menu can definitely feel overwhelming as you look through the dozens of options. I finally settled on the four cheese pasta and the serving size was large enough for two people, which is great for sharing or taking home. Service was friendly and quick considering how packed the place was.
(4)
Usm U.
This cheesecake factory at dolphin, is not at all unto the standards of the other cheesecake locations. the food is terrible. the shepards pie was not how it was supposed to look. it looked like mashed potato dumped with beef at the sides. horrible. and the chicken fajita was bleeh. no taste -no flavor. The table did not have knives available. i HAD TO ASK THE WAITER. If you want mall food, then this location is perfect - the quality is just like foodcourt quality. not worth the money !
Slllllllllloooooowwwwwwww sssseeeeerrrrrrrvvvvvviiiiiccccccceeeeee. It really was painfully slow and the waitress didn't seem to be concerned by her negligence. Other than that, this location is the same as all others. Four cheese pasta and an ultimate Margarita please.
(3)
Ivette R.
This Cheesecake Factory in Dolphin Mall is pretty new it used to be a BORDERS book store and they opened it in this old location it's really nice and big.Our waiter ROBERT was nice one of the best waiters I've ever had.I went to The Cheesecake Factory in Dolphin Mall with the family we all loved our food.
(5)
Yindrys I.
Being the pasta lover that I am, I must say that today I had the most disgusting pasta ever! Let me start with the beginning, the bread, It was hard and burnt. The fried calamari appetizer was undercooked and chewy. The silverware was dirty. Our pasta was undercooked, watery and the chicken in the fettuccini looked like it was boiled rather than grilled and my husband's pizza was chewy. Not even my kids liked it, they didn't have the crayons and coloring paper that they usually give to kids in restaurants to keep them entertained. I am very disappointed and I will never go back, I rather eat at Olive Garden or Macaroni and Grill. And to top it off our bill was $100 for just 2 items from the kids menu a small personal pizza for my husband and my chicken fetuccini all from the lunch menu with no alcoholic beverages. This place is a ripoff! Oh I forgot two slice of cheesecake that were "ok" I've had better before. They are very overrated to be called the Cheesecake Factory.
(1)
Bryson P.
3 stars because of the cheesecakes.
(3)
Johandra P.
Definitely one of my favorite chain restaurants. The food is always great and you can't go wrong with any of their cheesecakes.
(5)
Kristen M.
I love coming here. The service is always great and I never have a problem with the food either.
(4)
Michael A.
Ok the food was awesome but they need some wifi in there. I brought a date who spoke no English, and I don't speak Spanish. There was absolutely no signal in there for our phones. Our plan was to use a translator app. Obviously we couldn't. It was awkward
(3)
Leo B.
Never been there before. BTW, my first time at TCF. I've had a slice of red velvet cheesecake. I'd say it was just "OK". For me, it doesn't seem to be right to pay about 8 dollars for a chunk of cream cheese almost without red velvet cake in it. And besides, Starbucks at Kendall sells the same slice for almost half the price.
(2)
Natali V.
The best cheese cakes of my life! And the food very good and services as well. Very nice place and romantic to have a date with my boyfriend. Love it!
(5)
Connie S.
Wait for table was acceptable -Service and Food were spectacular;) extremely accommodating for semi-large group of 6 adults 3 children under the age of 3 & an 8 year old. I will definitely return!
(5)
Megan G.
I've been to this C&F twice. Haven't experienced any problems yet. The staff is super cool. Food is delish! Fast service too! Highly recommend!
(5)
Rosaly C.
Hands down THE BEST CHEESE CAKE FACTORY! It meets the expectation of the name & price for food. Everywhere you sit is pretty spacious and comforting. The servers are awesome I've been here over 6 times in less than a year and that says a lot. The food is served in time. Just a great experience by far. And I think I will remain going here.
(5)
Iris C.
Came here twice, and you would think it would be like any other cheesecake factory experience, but it's not. First of all, the service here is super slow, I understand that the restaurant is located at Dolphin mall which has more foot traffic when compared to Dadeland, but still the service and quality shouldn't change. The first time I came here, we ordered the tomato basil pasta, and the pasta was under cooked. The waitress tried to play it off stating that it was "al dente" but it was far from being "al dente" so the waitress took it back to the chef, and they supposedly made us a new plate. Unfortunately, when the plate came out, it literally looked as if they dumped our plate of pasta into boiling water and just pour sauce over it again. On the other hand, the ahi carpaccio was delicious, the fish was fresh, and I would definitely recommend this dish. The second time here, we ordered the buffalo wings, and the fried calamari. The fried calamari was delicious, and it was very light and not heavily battered. Before we ordered the wings, we asked our waitress how many wings the plate comes with, and we were told 10 wings. When the dish came out, it was 8 wings and half were burnt. . We asked the waitress if she could exchange the burnt ones, she told my boyfriend to eat one, and she took the rest back. When it came back out, it was only 5 wings on the plate. We confronted our waitress, and she immediately asked, how many wings we have already eaten, and even checked under our plates. She then took it back it back to the kitchen again, and when it was brought back out she said that they weigh the wings by 10 ounces...after she already said it was 10 pieces of wings...so we paid $11.50 for basically 6 little wings. To replace the 4 missing wings from the order, our waitress brought out fries. meh. Overall, this cheesecake factory needs to improve on their service and quality.
(2)
Simon N.
Usually, i like the cheesecake factory, but tonight was an utter disappointment. Got sat, the waiter would walk by, nobody greeted us. Sat there for over 10 minutes with not even so much as water on the table. Finally this guy shows up, he'd been to all surrounding tables, looked at us, then back to whoever he was chatting with. Talked to them a little more, then finally came over to greet us , failed to mention his name and said that he would take the order now, all of a sudden he was in a hurry. I knew at that point that a manager would be involved by the end of the night...
(2)
Stephanie D.
My gf & I, along with a couple of her friends met up at this newest restaurant addition to Dolphin Mall. With a large array of meals on their menu, the only problem I for see when dining at the CheeseCake Factory is NOT knowing which plate to chose. In any case, my gf & I began with alcoholic beverages. I had the Strawberry Creamsicle, which in essence was a heavenly "spiked" milkshake, while my gf enjoyed "The Ritz" martini. For our main course we ordered their "most famous dish", Chicken Madeira, for myself, & the Lemon Herb Roasted Chicken for my gf.. As usual, our dishes were bursting with flavor and go highly recommended. As our dessert, we selected the traditional strawberry cheesecake (which was enough for 3 people) topped with their own "in-house made" whipped cream. We weren't a huge fan of the glazed strawberry flavor, but it didn't stop us from cleaning the plate. Next time, we will be sure to try one of their other 20 plus varieties of cheesecake. Overall, our waiter was attentive, the ambiance was relaxing & the food was delicious. So, if you're looking for a reasonable ($15-$20) flavorful meal with a generous serving portion, we highly recommend this restaurant. "barriga llena, corazon contento"
(5)
Elena I.
Sitting here as we speak with my family for Sunday brunch. My eggs Benedict had to be returned twice. The first time the egg yolk was over cooked and MIA. The second time it was frozen in the middle. 3rd time is a charm right? WRONG! Now my eggs come out doused in paprika (paprika was not present in my other 2 orders) which I happily ate because after almost 2 hours, I was just starving. With that said, the manager was extremely apologetic and comped my meal. She was awesome. However, our waiter was completely aloof. He never once came by check up on me, never once asked if there was anything he could do... In short, he could give a s**t. Oh, and my cousins meal was the last to some out. It took forever. I won't be back to the dolphin mall cheesecake factory.... No way!
(2)
Lonna R.
My waiter never refilled my glass of water and tables too close together. My thighs were touching the other couple to my right and left..lol btw Im not fat! Parking garage was hard to get out of
(3)
Nestor G.
Three-star restaurant. Service is good, fast and friendly. Received a well done steak instead of a medium-well, the manager did offer to take it back and cook me another one medium well however I rejected waiting any longer to eat.
(3)
Christina T.
I needed a quick bite and Cheesecake Factory was so much more appealing than the mall food court! I sat at the bar for dinner and had great service from bartender Carlos. First off, I savored their comp bread - yummyyy lol, then I ordered one of my favorite dishes, turkey and avocado sandwich from their skinnilicious menu with garden salad switched for a Cesar. It was absolutely delicious!! I definitely recommend trying items in their skinnilicious menu to save some calories and not sacrifice flavor! I always find their Cesar salad to be amazing; however, this time found it was way too heavily dressed so heads up if you order one at this location.
(4)
Anthony B.
This CF met my expectations, food was good, service was good. I had the factory burrito which was very good
(4)
Jose S.
A lot of people come to the Dolphin Mall. A lot of people want to eat in the Cheesecake Factory. You must have patience to wait 20-30 minutes, but worth it if you have a lot of hunger! Lunch with my girl for her birthday, tried to make reservations, you can't. Then we arrive and were told to wait 15-20 minutes. 15 minutes later beeper went off, 5 minutes after that we were seated. By looking at the 3 hosts and the manager walking in and out of the hosts booth, I can tell they were very busy yet organized. Other than that, everything else went well. The Cuban Sandwich was delicious, and the Chicken DiPana was amazingly exquisite. I stole the left overs from her. When she left them in my fridge and I "Forgot to remind her." UP side: Huge menu selection, huge plates, very tasty and good service. DOWN side: Can't make reservations, always busy, no prices on the cocktails until the check and it's in the Dolphin Mall.
(3)
Sandra M.
Last night my boyfriend and I decided to go out to eat at Cheesecake Factory. We have been to this chain of restaurants numerous of times, for the most part the services and food is always great! Our experience last night was terrible, the service was worst than going to Chilis (that in my opinion is bad), I'm very critical of the service I get because both my boyfriend and I worked in the restaurant business for about 10 years combined. Honestly, the food was great, and the restaurant was not very busy we went around 6:30pm. Our server took 30 minutes to bring out our cheesecake and then about another 15 minutes to bring us our check. The only question she asked throughout our meal was "would you like split checks?", WHAT!? Not once did she ask about our food, or our experience. I don't think I will be coming to Cheesecake Factory at Dolphin Mall, I'd rather go to Cheesecake Factory at Dadeland Mall where I have always received amazing service!
(2)
Jose P.
Avoid this place at all times! Run if possible. I can't stress enough how bad this Cheesecake factory is. I have been here several times but as much as I try to like it they don't make it easy. The waiters either are rude or lost, for instance I once asked for an extra plate and when I say that the guy threw it on the table I'm not exaggerating even the surrounding tables turned their heads. And the food, for a chain that is known for good food and xl portions this is apparently the black sheep. Even the burgers are bad, how can they mess up a burger. The pastas are saggy, tasteless greasy, I wasn't even offered cheese. Stay away, unless you are doing a paper on how to not run a restaurant.
(1)
Robert V.
Absolutely the most horrible service ever. I ordered dinner portion and they brought me lunch. Took 10 minutes for a waiter to attend our table.never again.
(1)
Sady A.
If I could give it zero stars, I would. Went here on a double date last night and we had the worst service ever. Our waitress didn't even come back to ask us if we wanted refills, more bread, how the food was, or if we needed anything. She didn't even pick up the dirty plates from the appetizers. Overall bad experience.
(1)
Larry B.
My great friends J.C., A.C., and I decided to come have a late lunch at this establishment after a series of text messages that involved a list of plausible locations to eat at. I reluctantly agreed to come to the one at Dolphin Mall. Why reluctantly? Because I dislike the mall. It's always packed with children, tourists, and the worst thing.... the parking it's a mission! I was thinking "Ok... we will be waiting for a good 40 minutes or more." and... .Oh was I proven wrong! They told us the wait was going to be 15 minutes and it literally took us like 10 minutes to get seated. I ordered the soup of the day "Cream of Chicken Soup." It was EXQUISITE! But that was not all. I also ordered the "White Chicken Chili" which I've had one other time in the past along with a passion iced tea. My friend J.C. ordered the Island Grilled Chicken. When she read the ingredients and saw that the chicken was glazed with soy she became skeptical. I told her to give it a try. That if it tasted bad to blame it on me (as if that would fix the problem if it truly tasted bad right?). Anyway, she was really pleased with her selection and the chicken was actually very flavorful, tender, and juicy. HEY J.C.! - JUICY MOUTHED! LOL Her husband A.C., ordered one of his favorite plates Chicken Alfredo (it suits him right) lol. He said it was great as well. Although it was literally showered with grated cheese because he did not tell the poor waiter to stop grating cheese until after what seemed to be like a whole two minutes. Poor waiter! When it came time for dessert nobody really ordered any except me who ordered a Cappuccino.... in all honesty... I've HAD BETTER. If the cappuccino would have rocked my socks I would have given this review 5 starts. lol Maybe next time they'll be worthy of 5 stars. I am very stingy with my stars. I must be impressed!
(4)
Kiki T.
I was here with mom and sister in law, Thursday around 1pm. We got seated right away, and Nicole our waitress took our drink order, came back a few minutes later with the drinks and took our order, she was very friendly and although she had 12 tables which 8 were occupied she took her time to talk to us made as feel welcomed and valued. Brought the food in out in the allotted Cheesecake Factory time. Everything was standard/good. She keep coming back to check on us, never missing a beat on all tables. Thanks Nicole keep up the good work, thanx CF, keep up the good food.
(5)
Mima A.
the service today was terrible .our waitress was horrible.never brought water when she did it was warm no ice.bread was cold.we asked for more half hour later more cold bread.second visit my last.i tried calling the company they don't care.
(1)
Mickey W.
Slowest, least attentive service I've ever experienced. We waited 45 mins to place our lunch order. We waited nearly 50 mins for our food (3 salads) to come out and one of the salads was missing. It came out 5 minutes later and was not even the salad we ordered (!). Had we not been starving with a baby, we'd have left and cancelled our order. Will never return.
(1)
Shay P.
This is a regular go to for me. I can always find something I like. There food it always consistent, no matter what city I'm in. My favorite is the jambalaya. Its spicy and full of chicken and shrimp. mmmm mmmm
(4)
Michael F.
Went here with a large group, so that's always a mission but it wasn't too bad. We waited about an hour for a table, and this is where I have a small complaint. The hostess told me we couldn't go too far (outside the waiting area) or the remote-caller thing wouldn't work. You think they'd invest in some better equipment so guests could at least go see all the kiosks nearby. While we waited I decided to get some drinks. I do have to say all of the service was very very excellent. The bartender was extremely friendly, quick, and knowledgable. I got wine and my friend got a Firefly martini (which was really good!). After about an hour our table was ready. Our waitress was Nuru (sp?). She also gave us the best service possible! There were a lot of separate checks and she handled them like a champ. I had to leave early for work and she had no problem getting me my bill and a to go box. The food took a little bit to come out, but that is expected with large parties. I had: Tuna Tartar: appetizer. Good, not the best, but good. Seared Salmon: Salmon was cooked well, not dry, tasty. The pasta that came with it was a little dry and could use some more sauce, but good nonetheless. Unfortunately I didn't have time for dessert since I had to go. So overall 3 stars: host procedure needs to be fixed (the hostess was very nice!), but the tech isn't there. Food was good but not amazing, but the service I received from the staff deserves 6 stars!
(3)
Jacob C.
I don't generally like franchise places because they are all the same terrible quality food and they are terrible for you. Now I'm not saying that the food at Cheesecake Factory is good for you...because it is far from that...but it is freakin' delicious! I came to this new location with some friends and I was slightly disappointed because the dish I really wanted was no longer on the menu (Chicken & Biscuits). So I looked over the menu for a while, which is a bit daunting because its pretty extensive...but I finally landed on a burger. This was not just any burger though. This particular burger had one of their deep fried mac and cheese balls smooshed on top of it and then more cheddar cheese is drizzled on top of that...then they add the other bun. When I read that on the menu...the little fat kid inside me started doing cartwheels! Needless to say, the burger was a mess...but that was expected..and welcomed. All in all...I can't wait to go back to Cheesecake Factory.
(4)
Belkis G.
FINALLY! A cheesecake factory nearby. Came by on a Saturday night recently and the wait was about 45 minutes, not a problem since we went and had a beer at BWW. Where i did encounter a problem was in my beloved (always order the same thing) pasta. I always order the Farfalle with Chicken and Roasted Garlic...mind you this time around it came with pieces of shrimp and the tomatos were in big chunks (and this is after the meal took forever) I usually dont complain about food, because God knows what they do back there when you return the food. But I did mention to the server about the meal and she immidiately told the food manager (did not catch his name), who was just AWESOME about the whole ordeal. So because of that I will go back and order my pasta again ;) Oh and the Sweet Corn Tamale cakes were on point! YUM
(4)
Kelly L.
Dolphin mall is a great place to shop and the Cheesecake Factory could have not chosen a better location. However, this location is much smaller and the wait time is longer. Even the bathrooms are less unique. There's only 3 stalls and there was a line waiting to wash hands. The good was not the best I've tasted from the Cheesecake Factory. I ordered my usual which was the bistro shrimp pasta and the taste was awful. There was no zesty flavor and not enough cream. My nieces order the four cheese pasta and it looked like pasta mixed with a can of tomato sauce. My second ordered the chicken Romano and the chicken tastes like it was boiled with bread crumbs on top. The good thing about this place was that our server was nice and very attentive. I think I will stick with Dadeland Cheesecake Factory until this location gets there food straighten out.
(1)
Juan S.
Hadn't been to the Cheesecake Factory in a number of years... This is a relatively new location at the Dolphin Mall taking over the former Borders Bookstore space. As with most Cheescake Factories, the place is huge. The menu is huge. The portions are huge. The crowds are huge. The calorie counts are huge too! For a restaurant on steriods, this is the place.
(3)
Melyssa S.
This Restaurant is nothing like the Cheesecake Factory at downtown Waikiki. Food not so great. Dimly lit, greasy floors (almost fell). The plus is that our waitress was extremely pleasant which is why I gave it a 3 star. Everything else rated only star.
(3)
Karolyn M.
Love Cheesecake Factory!! However service and food wait time are something to be desired at this location. We waited over 35 minutes for our meal to arrive. The only solace provided by the server was to tell me "this happens a lot here". The manager came over and discounted our meal by 20%. I've been to this location twice. First was great, second was horrible. Won't be returning for a 3rd - especially before trying to catch a movie.
(1)
Leslie G.
i love this place! the menu is so large i never know what to get. on this visit i ordered the fish and chips but was not thrilled about it :( however the tuxedo cheesecake was amazing!!!!!!
(3)
Joe W.
The regular food is just average, but the desserts are as good as it gets.
(4)
Liz L.
Love this place. The service was great tonight. Our waiter "sean" was excellent. The food...to die for. The restaurant is small so there is always some wait to be seated. Luckily for us we were seated just after 10 minutes.
(4)
Jeenee Y.
great vibe...good food. plus was seated quick! ^_^
(3)
Sarah S.
I always leave here regretting eating a much as I did. But geeze everything I've had here is yummo. New location so its very clean. Very nice bar and tons of adult drink choices ;)
(5)
Layne R.
Terrible service. I came in on a monday morning at around 12. No waiting time so this was a plus. However, I waited 15 minutes to be greeted once I sat down, it was as if I wasn't there. This place was not busy... AT ALL. By the time my waiter came i was ready for my full order. They had just opened so I expected some fresh warm bread my favorite at any Cheesecake Factory. The bread was stale and cold. I asked for a water no ice with lemon instead I was given a glass of water that was appropriate for some tea boiling. Took another 30 minutes... 30 whole minutes for my food to arrive. This literally made my blood boil, I had just ordered a plain seared tuna salad. How they managed to make this take so long I will never understand this isn't even a cooked menu item. When i finally got my salad after my waiter, who was quite nice, apologized for the delay I couldn't wait to dig in. Until I realize that the tuna was old. I just ate the greens and left the tuna untouched. I pointed this out to my waiter who ten proceeded with a crapy excuse. Seriously the worst Cheesecake Factory I've stepped foot on. I will not be coming back here. The best part of this whole experience was walking out of this place.
(1)
Rosa J.
This is the newest location in miami. Dolphin mall gets very busy so do all their restaurants hence, putting a cheesecake factory here does not help with the parking. I have to say tho the wait was not bad at all. We came in a Monday to meet up some friends for dinner. My gf had the strawberry popsicle, she discribes it as a milkshake spiked w rum..and I had the ritz which I think was too strong to start off with. The mojito on the other hand is very refreshing and should of ordered that instead. Moving to the food, I ordered the chicken lemon herb. I did not read the discription and this was a quater chicken and i was expection a chicken breast, but not to worry because the dish did not disappoint at alllll! The perfect seasoning to the chicken of lemon and herb was magnificent! The chicken was not dry, the mash potatoes were a bit cool but the vegtables were very good. My gf had the chicken marsala, i have to say that it was good but not my favorite dish. We had an amazing time and the waiter was GREAT, i am a hard customer to please, but this young man was on point at all times. I will def go again.
(5)
Wendy H.
you know it is the cheesecake factory...sometimes good, sometimes not so good...like any chain restaurant.
(3)
Marcial R.
It's always hard to review a place I love. So, I will try! First I will list what I had to eat. I had the best waitress in a LONG time! Bobby was friendly fast and very knowledgeable ! I had the Chicken and biscuits with coffee and THE STRAWBERRY SHORTCAKE! Yes , I yelled it! It was that good! First the entree , this once was a monster of a meal. There was enough for two meals and drenched in thick awesome gravy. This time around, the size was pared down but all the classic ingredients were still present, the pan fried crusted chicken breast, the house made biscuit, fluffy mashed potatoes and tastes carrots, peas and mushrooms lightly covered in a thinner less creamy gravy. I am sure my waistline appreciates the smaller portions and so does my taste buds. They were screaming for mercy later after the decedent short cake. A tower of sweet candies strawberries atop creamy vanilla ice cream placed between a huge fluffy biscuit and topped with a pyramid of whipped cream that a pharaoh would envy. Who should think that a dessert this great would rival the namesake of this establishment? and the proverbial icing on the cake . My sweet Bobby, she was such a joy. My coworkers salad was not as ordered and she didn't even let the plate touch the table before she took it and replaced it with the correct item. All with a smile and a speed of cheetah! I have never ever asked to be seated in a waitstaff area. When I return, I WILL ask for Bobby.s section! Even if I have to wait longer.
(5)
a nice place to stay after shopping in the coconut grove, good food, for example quesadillas, salads, and of course the famous cheesecakes in different kinds, but sometimes its so crowded that you have to wait for a few minutes to get a table
Takes Reservations : Yes Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Brunch, Dessert Parking : Private Lot Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Divey Noise Level : Average Alcohol : Full Bar Outdoor Seating : Yes Wi-Fi : No Has TV : Yes Waiter Service : Yes
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Markus D.
Disappointing. I was always a fan of Cheesecake Factory but the steak I got served here was ridiculously bad. First of all, it was way overcooked. And then they served it in a kind of broth - very far from a sauce - that made the whole thing watery and took out even more of the flavor. This is how you don't cook a steak. Complete fail, I won't come back.
(1)Tami V.
Love the fun drinks and the atmosphere! I got mozzarella sticks, and i must say, they are the best mozzarella sticks I've ever had. Also got the spaghetti and meatballs, which were soo yummy and really nice garnish on top. The only reason i didn't rate this place 5 stars, is because the service was slow.
(4)Heidi M.
I have been to this location multiple times. It is a great addition to Dolphin Mall as TCF has a menu that can please just about every palate. Generally, the food is well-made. However, the last time I went my spicy cashew chicken was not spicy and way too sugary. I was in a lunch rush or I would have sent it back. In all fairness, whenever I have had a problem with a dish before they always corrected it. The white wines are always served perfectly chilled and the bar menu is fairly extensive!
(4)C M.
Well I'm back at this location, son ask to go & I could not decline. On 8-5-15 we go with son, granddaughter, Wife & I. We had lunch & started with Appetizer. Crab & Artichoke Dip, for the little one son order Kids Sliders. Later son order Lunch Orange Chicken & Wife had Skinny Veggie Burger with Skinny Caesar. I had Lunch Chicken Piccata. Now for the service, food taste & quality was improve from last time that we have attend this Establishment. The sad part was that we did not have dessert because we where running late for an appointment. Next time it will be :-(
(4)Katrella S.
This was a good date night dinner. After watching Straight Out Of Compton we ventured to the Cheese Cake Factory for dinner. Instead of waiting for a table we opted to sit in the bar area. Service was fast and allowed us time to make decisions about what we wanted to eat. I had the crispy crab cakes and salmon shrimp scampi combo. I was so full I had to take home a carry out over half of my dinner.
(5)Silvia C.
The service is awesome, yes it is always busy even on a tuesday at 3pm. But the staff, the food, & the cheesecake it well worth it. They seat you as soon as possible & are very attentive during your dinner. Food always tastes great & is hot when served, the waiters/waitresses are always on top of anything. Must go if you love this pace. Only thing that sucks is the parking.
(5)Sanita M.
I have always been a fan of Cheesecake Factory - great food (dinner and cakes) but I came in for breakfast and this was one of my least favorite meals of the month. We stayed at the hotel right next to the mall, and usually we do have breakfast at the hotel were I enjoy potatoes and scrambled eggs. This time we did not have breakfast and decided to go to Cheesecake Factory. I never had breakfast here but I absolutely love dinner dishes like salads, tamales, chicken.. and of course the cakes! Anyways, have to admit this is NOT a good place for breakfast. First, the items on the menu are pretty expensive, the portions are pretty small and the quality (plus, the wait!) is not the best. I was very disappointed in my breakfast. It cost about $12 and it had 2 eggs (scrambled, my choice), 3 slices of tomatoes and brick hard, over fried potatoes, that were very oily. I love potatoes, I even order mash potatoes on the side often, but I think these were the worst potatoes I have ever had! Not only they were oily, they were almost burned, so hard I could not stick a fork in them. When I asked the waitress why potatoes are so hard and tiny, she said "That's the way they are here!" Hmmm.. ok, good to know. As for my husbands dish, he ordered Eggs Benedict with Canadian bacon and it came out with oily (I guess it's American style) bacon with almost no meat, just fat. She did apologize though and bought out the right bacon on a side. So I'm giving two stars for my visit here because I liked my scrambled eggs. We also ordered a cake to go. Have to admit, that Oreo Cheesecake was way, way too sweet, so no extra star here. P.S. I think that Cheesecake Factory should learn how to cook breakfast potatoes. I prefer Denny's potatoes that are crispy from outside and soft from inside. I can actually chew them without breaking my tooth.
(2)Grace B.
Lately, I have been getting their cheesecake often. The oreo is my favorite. But the last dish I had here were the Baja Tacos. They were a little spicy but this dish can easily satisfy two people. The diced tomatoes, cool lettuce and sizzling chicken tossed in my mouth delightfully. I couldn't get enough. The small side of rice and beans weren't necessary to satisfy me but they tasted great! I selected this dish because as soon as I walked into the restaurant a waiter walked passed me with two orders and the aroma flared my nostrils, watered my mouth and I just HAD to have it. No regrets.
(5)Carolina L.
I had the worst service... Thos Sunday and since they are full they dont care too much. Jorge E. was my waiter and I was his face 2 times.. When i asked for the food and check. No bread at the begginer. Food the delicious. Service is worst.
(1)Jorge R.
Cheesecake Factory!! Why did i mention to my wife to go there!! I am giving 2 stars because i like the Crab cakes.To begin with we waited 15 min to be seated which is ok because is a very popular restaurant so it remains busy! We order Crab Cakes (our favorite), the guacamole and the stuffed mushrooms as an appetizer. We got only the first 2 and the mushrooms never came. Our server took our order then he didn't show up back to the table until it was time to pay. We were really thirsty, never got a water refill. And the best one was that they were charging me for the mushrooms i never got! I was wondering where was the manager. We really don't want to go back with that kind of service.
(2)Yvelin R.
Love this place! I might not enjoy how crowded it usually is and how long it sometimes takes for the whole experience, but I still like their food and desserts. Who am I kidding? I'd prob be happy if I only had their breads (I love bread and theirs is pretty yummy) and desserts! Their menu has so many things to choose from, it's def hard to pick a favorite item. We've tried their burgers, pastas, quesadillas, shepherds pie and several appetizers. One of my fav dishes from here is the Parmesan crusted chicken Romano. It's a great dish to share since it brings 2 chicken breasts and enough pasta for two. When it comes to desserts I have to go with their dulce de leche or carrot cake cheesecakes. Omg! To die for...and I don't event like cheesecake!
(4)Gaby F.
I give it almost a 3. Chain restaurants might not be my all-time-favorite but sparingly, i go there. Of the three times ive gone once i had great service, Tony; the other two times i had others servers and they just appeared very tired, still there for us but not too helpful or attentive. The appetizers were pretty good, yummy sweet tamales. So was the tuna tartare. For the pastas its a hit or miss, i ve had great pasta and I've had the blandest of them. Some pasta with shrimp in a tomato sauce that tasted like nothing, i think it didnt even had salt. The salads are tasty though, and good portions too. As of cheesecakes well, you can imagine. Large variety, several of them delicious. If its not a day to spend too much id come here, id just be careful to make good choices. Hence, i suggest you ask your server for recommendations. And if you can try to have Tony as your server; you wont regret it.
(3)Nicole W.
Great service from Mecha!!...great food! But the plates are gritty and greasy. Even the replacements! My water had a black spot of God knows what...Yuck! Please replace your dishwasher!
(2)Maylin G.
I was craving for crab cakes and this place has good ones. The place is always crowded, food is ok.. we ordered the wacamole which was acceptable ( we have to remember this is not a mexican restaurant so) the crab cakes excellent as always. Also ordered the carbonara with chicken and it was good. Service wasnt good I ordered something and they never brought it but they included on the check I bet our server had a bunch of tables and that was why... he was nice but I felt unattended.
(3)Jamie C.
So I went as part of a group and keep in mind this is a chain. This review is based on this restaurant. They had a few quality control issues - some corn in my spinach, and one order was lost. I ordered a steak medium rare but it was well done, although not bad. The grilled broccoli was almost raw. It was a holiday and they were rushed and dos accommodate a large party and I am sure on other occasions they will do better. It's just ok as far as cheesecake factories go, and it's decent but not great. The server was very nice and attentive. For the price it's probably worth the money. The main course food was hot and cooked to order ; but the appetizers were not (nachos) and looked like they had been under a heat lamp. The salad looked fresh. They did accommodate small children .
(4)Zenia R.
Very good and nice place. Good food and the servers are professionals and friendly. I love and I recommend this place...
(5)Kimberly K.
Cheesecake Factory is my FAVORITE restaurant! It's reasonably priced food with large amounts! 4-6pm it happy hour, and ironically I happened to be there for that. My boyfriend and I shared the Chinese chicken salad (or maybe it's called Asian chicken salad?) as an appetizer while waiting for our friend, Priscilla to arrive. I ordered the lunch portion, knowing the dinner is ginormous. I never order salads anywhere else except THIS particular salad at cheesecake cause it's literally THE BEST SALAD IVE EVER HAD! Wonton crisps, fresh romaine, crispy stringy chip things, mandarin oranges, almond shavings, lots of chicken, cheesecake's exclusive plum dressing, SOOO AMAZING. as the entree, we ordered their Parmesan crushed chicken Romano. I've had it before and it's delicious but for some reason... It was too salty today :/ not sure if it's the chef or location... But I'm disappointed. Anyway, cheesecake only does happy hour at the bar so we paid at our table for our meals and moved over to their bar for dessert and drinks :P I ordered their lemonade which had skyy vodka and YOWZA they sure were friendly with that vodka and I for $5. Haha! needless to say, I definitely needed to order a cheesecake to take care of that drink. Also, I never leave without ordering a cheesecake! It's so worth it. I love trying a new one each time. Today, we all shared their Godiva. YUMMMYYY. The top is powdered with cocoa, the middle is a layer of dark chocolate cheesecake and a cream. The bottom is moist chocolate cake. All made out of Godica chocolate, of course. And there was a PERFECT Godiva chocolate sqaure to garnish the top. I would order this cheesecake again and recommend everyone to as well! Same goes for the Chinese chicken salad. As for the Romano dish... Eh... Try it at another location hahha
(4)Tammy A.
Ok, so it's been awhile for me, first a foremost when did they go to only the brown sweet bread in the bread basket? That is genius! That white sour dough was unbearable. Next, the Chicken Santa Fe Salad was out of this word! I got the lunch portion and I barely was able to finish half of it. It was so refreshing and toppings and textures were perfect! With lettuce, pico de gallo, beans, tortilla strips, chicken and a yummy sauce you cant go wrong! The hubby had the chicken chipotle pasta, which he said was great! To finish off the meal we had the Ultimate Red Velvet Cheesecake was is out of this world! Cheesecake and red velvet cake combined! Delicious!!!!!!
(4)Yanitza G.
I'm staying away from this location. They can't seem to get it together. Never again.
(1)Sonia C.
I specially come here just to indulge on their cheesecake. Love this restaurant is kid friendly with a nice kid menu. The food is always good, nice atmosphere & fast & friendly service.
(3)Neal R.
Funny that while I compared the restaurant I went to yesterday to Cheesecake Factory, I happened to come here the very next day! I've always loved eating at The Cheesecake Factory...well, almost always. You'll love eating here; that is, if you can bypass paying a few dollars more for dishes including those you can find at other restaurants. It was an early Monday evening, but my family, friend and I got a table in seconds. Expect most of the tables to be taken when you come in the evening. Huge parties of people would come here for birthdays. Our party sat at a four-person table while I took an extra chair. The restaurant interior is one of the most intricate and distinctive restaurant interiors I've ever seen - so classy and top-notch. I also like the Picasso-style art over the kitchen. The Cheesecake Factory has the widest variety of food I've ever seen in a menu: burgers and sandwiches, pasta, tacos, chicken, steak, seafood, salads, as well as reduced-calorie SkinnyLicious options. I like that most of their dishes are unique - maybe that explains why their menus are so big, and that people come here so often. It's unlikely that you'll find these dishes anywhere else. Dad had the Avocado Eggrolls. My brother had pasta. Mom and our friend Francesse had the Sheila's Chicken and Avocado Salad. I had the Baja Chicken Tacos with rice and black beans. All the food has been artfully and well-prepared, and it all tasted great. However, I don't understand why the portions are huge! We talked amongst ourselves, saying that while the portions are huge, they have gotten only slightly smaller from the last few times we've been at the Factory. For dessert, we, of course, shared a slice of cheesecake - the 30th Anniversary Chocolate Cake Cheesecake. Again, unique and delicious. The waiters are studious in their jobs. They are to be commended for being focused at all times, accurately following instructions, and being courteous of the customers: as I was sitting in the extra chair, the waiter forgot to get me an extra fork, knife, napkin, etc. When I brought it up with him, he apologized. I needed cutlery and a napkin, so I vaguely asked another waiter to bring me a "fork and knife", but that's exactly what he brought me, so I also asked for a napkin. Our party didn't want refills, but the good thing is our waiter asked if we wanted any. The Cheesecake Factory is one of the best places to eat at in groups - maybe celebrate your next birthday here? That way, you all can share the dining experience together. To save money, I recommend only coming here once in a while. Expect to spend about $20 to $30 per person, which includes an entrée, drink, then consider an appetizer/dessert. It's well worth your money, though. It's one of the best restaurant franchises I will ever eat at.
(4)Megg S.
There is a few places that I enjoy going to for a full and big portion meal! The Cheesecake Factory is a place to be at for a big appetite without going to the beach. This place for being a franchise is a must go to restaurant. It's a must go not only for there food but for there big slices of cheesecake! First, let's talk about when you come in you get greeted by happy hostess/host always with a smile on their face! Second, the food I would recommend is endless here! Between the Louisiana chicken pasta and the chicken fettuchini with sun dried tomatoes is amazing and mouth watering. The appetizers the stuffed mushrooms is so good of the small plates part of the menu! Last but not least the cheese cake! The red velvet cheesecake with some nice hot coffee is so good and complement well with each other! Come on in to this restaurant you won't regret it!
(5)Maria A.
Went there today for lunch with my sister. I didn't know that they had opened a location at Dolphin Mall. The restaurant is nicely decorated, surprisingly there was no wait time, we were seated immediately. Our server was very attentive, we started off by ordering crab bites for appetizers. It was small but tasty. For the main course I ordered a Kobe burgers and my sister ordered their jambalaya. I think I ordered My Kobe burger over cooked as it was dried, the onions were burned and it just didn't taste good. My sister's jambalaya looked really good and she loved it. Overall for me the food was ok but not their fault as I should have ordered my beef rare. Oh well!
(4)Mariana P.
There food is always on point, I came on a Sunday afternoon with my mom and my cousin and ofc we had to wait for about 45 minutes but it was totally worth it! We got the best table where you can comfortably fit six people!! The service was friendly and efficient and the general ambience was pretty good.my mom ordered the harvest salad its lean and healthy (if you take out the dressing) which is what my mom did, my cousin ordered the Mexican salad from the skinnylicious menu which let me tell you IT IS HUUUUGE but really satisfying, and I ordered the Tuscan chicken without the farro and I really like it, it is not so big but once again very satisfying. Overall it's a good restaurant for a family meal. We loved the brown bread it is just sooo good so we ordered to take the rest home and they gave us more for free! Once we were finished with the food we were debating whether or not to ordered a dessert but sorry not this time, it's just way too much sugar and fat in once single slice. They should have smaller versions of their desserts.
(4)Sofia K.
Absolutely perfect! Had the Louisiana pasta and it was just a touch of spice to make it flavorful but not overpowering at all. Chicken was fresh and tender ! Highly recommended! It was pretty late but the service was still good and everyone was super attentive
(5)Michelle H.
Monte Cristo Sandwich for brunch! The best! Keeps me coming back. Fairly large portion so I either share it or take half home. Good servers and honest staff. I left my daughters tablet at the table. Didn't realize I had lost it till hours later. I called and they had it in their safe. I was able to recover the tablet. Our top choice for brunch.
(5)Bennet M.
YES PLEASE!!!! I'm a big fan of cheesecake and in love with their Dulce de Leche one. Believe it or not, their pumpkin cheesecake is so scrumptous!! Takes just like pumpkin pie if you're into that stuff. They only have it during the holidays so try it out if you can. I try to get something different but I'm in love with the Pasta Da Vinci. This plate is huge so I end up sharing with someone else. Always on point! Customer service is pretty good. They're always friendly to us and never leave us with a glass that is half empty. Not a big fan of their drinks so I stick with wine. Try not to go here during the weekend, if not, just be prepared to wait for a while. I mean it's Dolphin Mall, this place never sleeps. Yes the food is good but I come here so I can complete my order for what it is known for. CHEESECAKE!! Haven't tried a better one so until then, I would continue to get my Dulce de leche cheesecake from the Cheesecake Factory :)
(4)Rodney W.
The service here is awesome and the burgers are hand crafted!!! Sometimes it takes a bad experience to appreciate a great one. Since I was off, I decided to take my daughter to lunch and some light shopping. We started out at TGI Friday's, which is usually a safe bet. NOT THIS TIME!!! The service and food was so bad, we packed up and left and ran to Cheesecake Factory. Talk about an 180 degree change!!! My only complaint were the two young hostesses took too long to seat us. There were several available tables and I felt we should not have had to wait. But my server was awesome. He was quick, knowledgeable and courteous. My daughter was torn between the burgers, pasta and my recommendation. Eventually, she decided to go with the Bang Bang Chicken & Shrimp and I got the Smokehouse B.B.Q. Burger. Both were excellent!!! The service was fast and came out piping hot. I ordered my burger medium, but it was overcooked. Our waiter apologized and before I knew it, another burger was being prepared. We ended our lunch with a couple pieces of Cheese Cake, some laughs and another Father/Daughter moment.
(4)CJ R.
Oh well here I am again, as always back for the food because service is a hit and miss, more a miss than a hit... Our waiter a bit confused so I told him that much knife was dirty (this happens so no big deal) and dudes takes and never brings another knife; then soups came before the bread which we thought it was weird, I asked him about an item and while he did answer my question he did not explain the item so not cool at all..... 3 stars for the good food but service is compared to a midnight experience at Denny's or ihop...
(3)Sonia A.
My dinner last night was not the best but I have had better dishes here before so I won't go less than 3 stars! I had the Marinated Skirt Salad. The steak tasted ok but the salad was made with iceberg lettuce!?!?! Yuck! And of course it wasn't listed on the menu that way. It said leafy greens! Last time I checked, iceberg lettuce is not even that green! In their defense, the waiter was really attentive and nice. Their bread is always great and cheesecakes are amazing!
(3)Betsy A.
I went today for lunch and was EXTREMELY DISAPPOINTED with the service. And the food. I ordered the Thai chicken lettuce wraps, the size of the chicken was that of a tender ( I get more chicken in a McDonald's nuggets) oh and my water had food particles inside. Than I ordered the shrimp Blt the shrimp were not cleaned at all, and we had some sort or stick object that we couldn't make out what it was. I informed the server and showed him what we found and he looked baffled did not know what is was either. He went and told the manager and the manager came and just said can I get you something else with a smile on his face. I will never visit this Cheesecake Factory again!!!!!
(1)Kristin G.
For being a chain restaurant, the service and food was pretty darn good (at least at this location). They just opened the Dolphin Mall location fairly recent, and it's pretty awesome because you can sit outside and people watch while you have a nice lunch. So, that is exactly what we did. When you open up the menu, it kind of overwhelms you. There is page after page of delicious food options. To start, we order the sausage and ricotta flat bread. Wow, that was good! Since it was lunch, I ordered a Cobb Salad, nothing fancy, but geez the portion was huge (I dig that, get my money's worth) my husband ordered the Fettuccine Alfredo, which he enjoyed (and I did as well lol) We decided to skip dessert cause we were stuffed, but don't!! They have such a huge variety of cheesecake desserts that will blow your mind.
(4)Elizabeth G.
Went to eat with my clients and the food was awesome. The service was excellent. My clients left the restaurant very happy. Customer service, hot food and making you feel special is what it is all about. Thank you Cheese Cake Factory and personnel.
(5)Daylen D.
This location is a million times better than the one in coconut grove! Faster, friendlier, and better service overall!! The cheesecake was fresh and delicious, even on a weekday!! I always order the chocolate tuxedo cheesecake!!! It's delicious and I absolutely recommend it!!!
(5)Ashley C.
I can not say i am satisfied. The pizza i ordered for my daughter from the kids menu was soggy. And the food wasnt great. Only thing i will go there for in the future is the cheesecake..
(3)Mario R.
I want to give them 5 stars for their lettuce wraps and cheesecake alone, but some of their entrees are hit or miss. One day you'll have a pasta that tastes amazing, yet the same dish will taste like garbage during a second visit. For the most part, you can't go wrong with the apps. I've tried almost everything on the menu and always find myself loading up on apps. If you do decide on an entree, the portions are enough for 2 and then some! Regardless, always save room for dessert when you come here!
(4)Hilda H.
Booth 101 best seat in the entire restaurant!! Another venue has opened to our convenience at Dolphin mall. Cheesecake factory has turned out to be like a Pf Chang's, hey are pretty much in every important mall you may think of. I have come many times to the Cheescake Factory but hadn't expedience the one at Dolphin until a few days back. They are known for good food, spacious interior, big booth and delicious deserts, and of course their cheesecake. I usually don't venture off my favorite dish, so i usually have it every time i go. I will venture out and try the wines and appetizers. I usually order the five cheese penne pasta with jumbo shrimp. I love their New Zealand wine (Matua). This time i was feeling adventurous and tried the crab stuffed mushrooms with their small arugula salad. The mushrooms were very delicious, the caps melted in your mouth and they were overstuffed with crab which its always a great compliment. This venue has a good sitting area and the inside i recommend to sit at table 101, its the most private and intimate setting in the entire restaurant, come and you'll see why.
(4)Cristina W.
For starters, i got attitude when i brought in my Smarte cart from Dolphin Mall, being that we're in a Cheesecake Factory located inside the Dolphin Mall vicinity. I was told that they were not allowed inside at all, and they were not responsible if they were taken outside. Ok, then why rent them out to people in the first place?! Aside from that, we were seated at a very busy area, so it seems. Our food took forever to arrive, and forget about asking for extra drinks.. I particularly care very much for this chain, but will certainly not be visiting this location again.
(2)Claudia J.
Service has gone down... I don't know what it is... but the server we got had partial amnesia. He forgot about our drinks, our lemon for our water - we had to remind him. When we asked for a replacement of our food because the rice was not cooked enough, we had no silverware - we had had to ask another person for them. When we had our dessert, no silverware again. No attention to detail at all. Service at Cheesecake used to be better.... gotta improve!
(2)Gaby S.
Just what dolphin mall needed to have added! Cheesecake factory at dolphin mall is really beautiful inside and the service has been great so far the two times I have come to this location. Prepare for a wait though on any weekend night, especially the fact that its in dolphin! Not really easy to go into depth for this review because it is a chain restaurant but the food is delicious and the portions are huge.
(4)Lacey C.
I'm Elite, so I'll just say it: Sometimes selling out feels good. That's how I feel whenever I am convinced by friends to go to the Cheesecake Factory before a movie--our circle is diverse, and it's hard to please everyone. But apparently everyone's pleased by The CF. Or ya know, mostly pleased. I'll admit--I have never had anything I disliked here. I've even had stuff I loved here. Service is always great--and for the Dolphin Mall especially they do a great job on ambiance.. Still. It's just a CF at the end of the day. And the wine list sucks and is seriously overpriced to boot. I'll still go back. Probably. And not by choice.
(3)Tony T.
There's an absolutely enormous amount of variety and the menu can definitely feel overwhelming as you look through the dozens of options. I finally settled on the four cheese pasta and the serving size was large enough for two people, which is great for sharing or taking home. Service was friendly and quick considering how packed the place was.
(4)Usm U.
This cheesecake factory at dolphin, is not at all unto the standards of the other cheesecake locations. the food is terrible. the shepards pie was not how it was supposed to look. it looked like mashed potato dumped with beef at the sides. horrible. and the chicken fajita was bleeh. no taste -no flavor. The table did not have knives available. i HAD TO ASK THE WAITER. If you want mall food, then this location is perfect - the quality is just like foodcourt quality. not worth the money !
(1)Keith P.
THE CHEESECAKE FACTORY!!! YES!!!! Known for their classy, delicious, and trendy desserts! ................................ Before I continue with this review, I would just like to say that it is very difficult to review chain restaurants because they are the same. They are all run the same, have the same setup/décor, and most importantly serve the same food. And that is the truth at all of Cheesecake Factories +100 locations. However, since I would like to offer as much information as possible, I would like to compare this Cheesecake Factory to the other popular Cheesecake Factory in South Florida--- the one at Dadeland Mall. (Note: there is also one in Coconut Grove.) _______________________ DADELAND CHEESECAKE VS. DOLPHIN MALL CHEESECAKE: Which one stacks up better? Which one is better? Where should you go? Location: Dadeland is the mall for the classy and those who want to spend money. Dolphin Mall is the home for those who like to shop on a budget--they do have outlet stores after all. Also, since the mall is bigger it has more parking for its cheesecake enthusiasts, so ONE POINT easily goes to DOLPHIN MALL CHEESECAKE. Service: When I went to Dolphin Mall Cheesecake, they were really slow. I am not sure if it was because they just got trained or were nervous, but our food was slow to come out. I think someone may have made a mistake in the kitchen. But my water glass was always full because once I took a sip, the waitress was back to fill my cup. At Dadeland Cheesecake, service is relatively fast, but they have messed up my food order a couple of times which made them take longer. TIE IN THIS CATEGORY! Food: Same food, love their cheesecakes. My favorite dish is the Bang-Bang Chicken and Shrimp. Superb taste of coconut! The Skinnylicious menu is offered at both locations for those on a diet. TIE AGAIN! Space: It is rumored that the Cheesecake Factory at Dadeland is expanding. But even without the rumored expansion, the one at Dadeland definitely has more space. The Cheesecake Factory at Dolphin has more outside space, but the seating in the inside just doesn't match up to the one at Dadeland. ONE POINT goes to DADELAND CHEESECAKE. AND WHAT DO WE HAVE?! A TIE!!!! In conclusion, I would say both of these Cheesecake Factories have their pros and cons. Both have good food. If you are looking to shop for a day, go to the one at Dolphin Mall to take advantage of their prices. If you want a faster reservation due to amount of space, go to Dadeland. Space at this Cheesecake Factory may be especially limited because the mall gets really busy at night, but overall, I like how this chain is expanding because I do love my Cheesecake! I would definitely come here again.
(4)Ingrid R.
Slllllllllloooooowwwwwwww sssseeeeerrrrrrrvvvvvviiiiiccccccceeeeee. It really was painfully slow and the waitress didn't seem to be concerned by her negligence. Other than that, this location is the same as all others. Four cheese pasta and an ultimate Margarita please.
(3)Ivette R.
This Cheesecake Factory in Dolphin Mall is pretty new it used to be a BORDERS book store and they opened it in this old location it's really nice and big.Our waiter ROBERT was nice one of the best waiters I've ever had.I went to The Cheesecake Factory in Dolphin Mall with the family we all loved our food.
(5)Yindrys I.
Being the pasta lover that I am, I must say that today I had the most disgusting pasta ever! Let me start with the beginning, the bread, It was hard and burnt. The fried calamari appetizer was undercooked and chewy. The silverware was dirty. Our pasta was undercooked, watery and the chicken in the fettuccini looked like it was boiled rather than grilled and my husband's pizza was chewy. Not even my kids liked it, they didn't have the crayons and coloring paper that they usually give to kids in restaurants to keep them entertained. I am very disappointed and I will never go back, I rather eat at Olive Garden or Macaroni and Grill. And to top it off our bill was $100 for just 2 items from the kids menu a small personal pizza for my husband and my chicken fetuccini all from the lunch menu with no alcoholic beverages. This place is a ripoff! Oh I forgot two slice of cheesecake that were "ok" I've had better before. They are very overrated to be called the Cheesecake Factory.
(1)Bryson P.
3 stars because of the cheesecakes.
(3)Johandra P.
Definitely one of my favorite chain restaurants. The food is always great and you can't go wrong with any of their cheesecakes.
(5)Kristen M.
I love coming here. The service is always great and I never have a problem with the food either.
(4)Michael A.
Ok the food was awesome but they need some wifi in there. I brought a date who spoke no English, and I don't speak Spanish. There was absolutely no signal in there for our phones. Our plan was to use a translator app. Obviously we couldn't. It was awkward
(3)Leo B.
Never been there before. BTW, my first time at TCF. I've had a slice of red velvet cheesecake. I'd say it was just "OK". For me, it doesn't seem to be right to pay about 8 dollars for a chunk of cream cheese almost without red velvet cake in it. And besides, Starbucks at Kendall sells the same slice for almost half the price.
(2)Natali V.
The best cheese cakes of my life! And the food very good and services as well. Very nice place and romantic to have a date with my boyfriend. Love it!
(5)Connie S.
Wait for table was acceptable -Service and Food were spectacular;) extremely accommodating for semi-large group of 6 adults 3 children under the age of 3 & an 8 year old. I will definitely return!
(5)Megan G.
I've been to this C&F twice. Haven't experienced any problems yet. The staff is super cool. Food is delish! Fast service too! Highly recommend!
(5)Rosaly C.
Hands down THE BEST CHEESE CAKE FACTORY! It meets the expectation of the name & price for food. Everywhere you sit is pretty spacious and comforting. The servers are awesome I've been here over 6 times in less than a year and that says a lot. The food is served in time. Just a great experience by far. And I think I will remain going here.
(5)Iris C.
Came here twice, and you would think it would be like any other cheesecake factory experience, but it's not. First of all, the service here is super slow, I understand that the restaurant is located at Dolphin mall which has more foot traffic when compared to Dadeland, but still the service and quality shouldn't change. The first time I came here, we ordered the tomato basil pasta, and the pasta was under cooked. The waitress tried to play it off stating that it was "al dente" but it was far from being "al dente" so the waitress took it back to the chef, and they supposedly made us a new plate. Unfortunately, when the plate came out, it literally looked as if they dumped our plate of pasta into boiling water and just pour sauce over it again. On the other hand, the ahi carpaccio was delicious, the fish was fresh, and I would definitely recommend this dish. The second time here, we ordered the buffalo wings, and the fried calamari. The fried calamari was delicious, and it was very light and not heavily battered. Before we ordered the wings, we asked our waitress how many wings the plate comes with, and we were told 10 wings. When the dish came out, it was 8 wings and half were burnt. . We asked the waitress if she could exchange the burnt ones, she told my boyfriend to eat one, and she took the rest back. When it came back out, it was only 5 wings on the plate. We confronted our waitress, and she immediately asked, how many wings we have already eaten, and even checked under our plates. She then took it back it back to the kitchen again, and when it was brought back out she said that they weigh the wings by 10 ounces...after she already said it was 10 pieces of wings...so we paid $11.50 for basically 6 little wings. To replace the 4 missing wings from the order, our waitress brought out fries. meh. Overall, this cheesecake factory needs to improve on their service and quality.
(2)Simon N.
Usually, i like the cheesecake factory, but tonight was an utter disappointment. Got sat, the waiter would walk by, nobody greeted us. Sat there for over 10 minutes with not even so much as water on the table. Finally this guy shows up, he'd been to all surrounding tables, looked at us, then back to whoever he was chatting with. Talked to them a little more, then finally came over to greet us , failed to mention his name and said that he would take the order now, all of a sudden he was in a hurry. I knew at that point that a manager would be involved by the end of the night...
(2)Stephanie D.
My gf & I, along with a couple of her friends met up at this newest restaurant addition to Dolphin Mall. With a large array of meals on their menu, the only problem I for see when dining at the CheeseCake Factory is NOT knowing which plate to chose. In any case, my gf & I began with alcoholic beverages. I had the Strawberry Creamsicle, which in essence was a heavenly "spiked" milkshake, while my gf enjoyed "The Ritz" martini. For our main course we ordered their "most famous dish", Chicken Madeira, for myself, & the Lemon Herb Roasted Chicken for my gf.. As usual, our dishes were bursting with flavor and go highly recommended. As our dessert, we selected the traditional strawberry cheesecake (which was enough for 3 people) topped with their own "in-house made" whipped cream. We weren't a huge fan of the glazed strawberry flavor, but it didn't stop us from cleaning the plate. Next time, we will be sure to try one of their other 20 plus varieties of cheesecake. Overall, our waiter was attentive, the ambiance was relaxing & the food was delicious. So, if you're looking for a reasonable ($15-$20) flavorful meal with a generous serving portion, we highly recommend this restaurant. "barriga llena, corazon contento"
(5)Elena I.
Sitting here as we speak with my family for Sunday brunch. My eggs Benedict had to be returned twice. The first time the egg yolk was over cooked and MIA. The second time it was frozen in the middle. 3rd time is a charm right? WRONG! Now my eggs come out doused in paprika (paprika was not present in my other 2 orders) which I happily ate because after almost 2 hours, I was just starving. With that said, the manager was extremely apologetic and comped my meal. She was awesome. However, our waiter was completely aloof. He never once came by check up on me, never once asked if there was anything he could do... In short, he could give a s**t. Oh, and my cousins meal was the last to some out. It took forever. I won't be back to the dolphin mall cheesecake factory.... No way!
(2)Lonna R.
My waiter never refilled my glass of water and tables too close together. My thighs were touching the other couple to my right and left..lol btw Im not fat! Parking garage was hard to get out of
(3)Nestor G.
Three-star restaurant. Service is good, fast and friendly. Received a well done steak instead of a medium-well, the manager did offer to take it back and cook me another one medium well however I rejected waiting any longer to eat.
(3)Christina T.
I needed a quick bite and Cheesecake Factory was so much more appealing than the mall food court! I sat at the bar for dinner and had great service from bartender Carlos. First off, I savored their comp bread - yummyyy lol, then I ordered one of my favorite dishes, turkey and avocado sandwich from their skinnilicious menu with garden salad switched for a Cesar. It was absolutely delicious!! I definitely recommend trying items in their skinnilicious menu to save some calories and not sacrifice flavor! I always find their Cesar salad to be amazing; however, this time found it was way too heavily dressed so heads up if you order one at this location.
(4)Anthony B.
This CF met my expectations, food was good, service was good. I had the factory burrito which was very good
(4)Jose S.
A lot of people come to the Dolphin Mall. A lot of people want to eat in the Cheesecake Factory. You must have patience to wait 20-30 minutes, but worth it if you have a lot of hunger! Lunch with my girl for her birthday, tried to make reservations, you can't. Then we arrive and were told to wait 15-20 minutes. 15 minutes later beeper went off, 5 minutes after that we were seated. By looking at the 3 hosts and the manager walking in and out of the hosts booth, I can tell they were very busy yet organized. Other than that, everything else went well. The Cuban Sandwich was delicious, and the Chicken DiPana was amazingly exquisite. I stole the left overs from her. When she left them in my fridge and I "Forgot to remind her." UP side: Huge menu selection, huge plates, very tasty and good service. DOWN side: Can't make reservations, always busy, no prices on the cocktails until the check and it's in the Dolphin Mall.
(3)Sandra M.
Last night my boyfriend and I decided to go out to eat at Cheesecake Factory. We have been to this chain of restaurants numerous of times, for the most part the services and food is always great! Our experience last night was terrible, the service was worst than going to Chilis (that in my opinion is bad), I'm very critical of the service I get because both my boyfriend and I worked in the restaurant business for about 10 years combined. Honestly, the food was great, and the restaurant was not very busy we went around 6:30pm. Our server took 30 minutes to bring out our cheesecake and then about another 15 minutes to bring us our check. The only question she asked throughout our meal was "would you like split checks?", WHAT!? Not once did she ask about our food, or our experience. I don't think I will be coming to Cheesecake Factory at Dolphin Mall, I'd rather go to Cheesecake Factory at Dadeland Mall where I have always received amazing service!
(2)Jose P.
Avoid this place at all times! Run if possible. I can't stress enough how bad this Cheesecake factory is. I have been here several times but as much as I try to like it they don't make it easy. The waiters either are rude or lost, for instance I once asked for an extra plate and when I say that the guy threw it on the table I'm not exaggerating even the surrounding tables turned their heads. And the food, for a chain that is known for good food and xl portions this is apparently the black sheep. Even the burgers are bad, how can they mess up a burger. The pastas are saggy, tasteless greasy, I wasn't even offered cheese. Stay away, unless you are doing a paper on how to not run a restaurant.
(1)Robert V.
Absolutely the most horrible service ever. I ordered dinner portion and they brought me lunch. Took 10 minutes for a waiter to attend our table.never again.
(1)Sady A.
If I could give it zero stars, I would. Went here on a double date last night and we had the worst service ever. Our waitress didn't even come back to ask us if we wanted refills, more bread, how the food was, or if we needed anything. She didn't even pick up the dirty plates from the appetizers. Overall bad experience.
(1)Larry B.
My great friends J.C., A.C., and I decided to come have a late lunch at this establishment after a series of text messages that involved a list of plausible locations to eat at. I reluctantly agreed to come to the one at Dolphin Mall. Why reluctantly? Because I dislike the mall. It's always packed with children, tourists, and the worst thing.... the parking it's a mission! I was thinking "Ok... we will be waiting for a good 40 minutes or more." and... .Oh was I proven wrong! They told us the wait was going to be 15 minutes and it literally took us like 10 minutes to get seated. I ordered the soup of the day "Cream of Chicken Soup." It was EXQUISITE! But that was not all. I also ordered the "White Chicken Chili" which I've had one other time in the past along with a passion iced tea. My friend J.C. ordered the Island Grilled Chicken. When she read the ingredients and saw that the chicken was glazed with soy she became skeptical. I told her to give it a try. That if it tasted bad to blame it on me (as if that would fix the problem if it truly tasted bad right?). Anyway, she was really pleased with her selection and the chicken was actually very flavorful, tender, and juicy. HEY J.C.! - JUICY MOUTHED! LOL Her husband A.C., ordered one of his favorite plates Chicken Alfredo (it suits him right) lol. He said it was great as well. Although it was literally showered with grated cheese because he did not tell the poor waiter to stop grating cheese until after what seemed to be like a whole two minutes. Poor waiter! When it came time for dessert nobody really ordered any except me who ordered a Cappuccino.... in all honesty... I've HAD BETTER. If the cappuccino would have rocked my socks I would have given this review 5 starts. lol Maybe next time they'll be worthy of 5 stars. I am very stingy with my stars. I must be impressed!
(4)Kiki T.
I was here with mom and sister in law, Thursday around 1pm. We got seated right away, and Nicole our waitress took our drink order, came back a few minutes later with the drinks and took our order, she was very friendly and although she had 12 tables which 8 were occupied she took her time to talk to us made as feel welcomed and valued. Brought the food in out in the allotted Cheesecake Factory time. Everything was standard/good. She keep coming back to check on us, never missing a beat on all tables. Thanks Nicole keep up the good work, thanx CF, keep up the good food.
(5)Mima A.
the service today was terrible .our waitress was horrible.never brought water when she did it was warm no ice.bread was cold.we asked for more half hour later more cold bread.second visit my last.i tried calling the company they don't care.
(1)Mickey W.
Slowest, least attentive service I've ever experienced. We waited 45 mins to place our lunch order. We waited nearly 50 mins for our food (3 salads) to come out and one of the salads was missing. It came out 5 minutes later and was not even the salad we ordered (!). Had we not been starving with a baby, we'd have left and cancelled our order. Will never return.
(1)Shay P.
This is a regular go to for me. I can always find something I like. There food it always consistent, no matter what city I'm in. My favorite is the jambalaya. Its spicy and full of chicken and shrimp. mmmm mmmm
(4)Michael F.
Went here with a large group, so that's always a mission but it wasn't too bad. We waited about an hour for a table, and this is where I have a small complaint. The hostess told me we couldn't go too far (outside the waiting area) or the remote-caller thing wouldn't work. You think they'd invest in some better equipment so guests could at least go see all the kiosks nearby. While we waited I decided to get some drinks. I do have to say all of the service was very very excellent. The bartender was extremely friendly, quick, and knowledgable. I got wine and my friend got a Firefly martini (which was really good!). After about an hour our table was ready. Our waitress was Nuru (sp?). She also gave us the best service possible! There were a lot of separate checks and she handled them like a champ. I had to leave early for work and she had no problem getting me my bill and a to go box. The food took a little bit to come out, but that is expected with large parties. I had: Tuna Tartar: appetizer. Good, not the best, but good. Seared Salmon: Salmon was cooked well, not dry, tasty. The pasta that came with it was a little dry and could use some more sauce, but good nonetheless. Unfortunately I didn't have time for dessert since I had to go. So overall 3 stars: host procedure needs to be fixed (the hostess was very nice!), but the tech isn't there. Food was good but not amazing, but the service I received from the staff deserves 6 stars!
(3)Jacob C.
I don't generally like franchise places because they are all the same terrible quality food and they are terrible for you. Now I'm not saying that the food at Cheesecake Factory is good for you...because it is far from that...but it is freakin' delicious! I came to this new location with some friends and I was slightly disappointed because the dish I really wanted was no longer on the menu (Chicken & Biscuits). So I looked over the menu for a while, which is a bit daunting because its pretty extensive...but I finally landed on a burger. This was not just any burger though. This particular burger had one of their deep fried mac and cheese balls smooshed on top of it and then more cheddar cheese is drizzled on top of that...then they add the other bun. When I read that on the menu...the little fat kid inside me started doing cartwheels! Needless to say, the burger was a mess...but that was expected..and welcomed. All in all...I can't wait to go back to Cheesecake Factory.
(4)Belkis G.
FINALLY! A cheesecake factory nearby. Came by on a Saturday night recently and the wait was about 45 minutes, not a problem since we went and had a beer at BWW. Where i did encounter a problem was in my beloved (always order the same thing) pasta. I always order the Farfalle with Chicken and Roasted Garlic...mind you this time around it came with pieces of shrimp and the tomatos were in big chunks (and this is after the meal took forever) I usually dont complain about food, because God knows what they do back there when you return the food. But I did mention to the server about the meal and she immidiately told the food manager (did not catch his name), who was just AWESOME about the whole ordeal. So because of that I will go back and order my pasta again ;) Oh and the Sweet Corn Tamale cakes were on point! YUM
(4)Kelly L.
Dolphin mall is a great place to shop and the Cheesecake Factory could have not chosen a better location. However, this location is much smaller and the wait time is longer. Even the bathrooms are less unique. There's only 3 stalls and there was a line waiting to wash hands. The good was not the best I've tasted from the Cheesecake Factory. I ordered my usual which was the bistro shrimp pasta and the taste was awful. There was no zesty flavor and not enough cream. My nieces order the four cheese pasta and it looked like pasta mixed with a can of tomato sauce. My second ordered the chicken Romano and the chicken tastes like it was boiled with bread crumbs on top. The good thing about this place was that our server was nice and very attentive. I think I will stick with Dadeland Cheesecake Factory until this location gets there food straighten out.
(1)Juan S.
Hadn't been to the Cheesecake Factory in a number of years... This is a relatively new location at the Dolphin Mall taking over the former Borders Bookstore space. As with most Cheescake Factories, the place is huge. The menu is huge. The portions are huge. The crowds are huge. The calorie counts are huge too! For a restaurant on steriods, this is the place.
(3)Melyssa S.
This Restaurant is nothing like the Cheesecake Factory at downtown Waikiki. Food not so great. Dimly lit, greasy floors (almost fell). The plus is that our waitress was extremely pleasant which is why I gave it a 3 star. Everything else rated only star.
(3)Karolyn M.
Love Cheesecake Factory!! However service and food wait time are something to be desired at this location. We waited over 35 minutes for our meal to arrive. The only solace provided by the server was to tell me "this happens a lot here". The manager came over and discounted our meal by 20%. I've been to this location twice. First was great, second was horrible. Won't be returning for a 3rd - especially before trying to catch a movie.
(1)Leslie G.
i love this place! the menu is so large i never know what to get. on this visit i ordered the fish and chips but was not thrilled about it :( however the tuxedo cheesecake was amazing!!!!!!
(3)Joe W.
The regular food is just average, but the desserts are as good as it gets.
(4)Liz L.
Love this place. The service was great tonight. Our waiter "sean" was excellent. The food...to die for. The restaurant is small so there is always some wait to be seated. Luckily for us we were seated just after 10 minutes.
(4)Jeenee Y.
great vibe...good food. plus was seated quick! ^_^
(3)Sarah S.
I always leave here regretting eating a much as I did. But geeze everything I've had here is yummo. New location so its very clean. Very nice bar and tons of adult drink choices ;)
(5)Layne R.
Terrible service. I came in on a monday morning at around 12. No waiting time so this was a plus. However, I waited 15 minutes to be greeted once I sat down, it was as if I wasn't there. This place was not busy... AT ALL. By the time my waiter came i was ready for my full order. They had just opened so I expected some fresh warm bread my favorite at any Cheesecake Factory. The bread was stale and cold. I asked for a water no ice with lemon instead I was given a glass of water that was appropriate for some tea boiling. Took another 30 minutes... 30 whole minutes for my food to arrive. This literally made my blood boil, I had just ordered a plain seared tuna salad. How they managed to make this take so long I will never understand this isn't even a cooked menu item. When i finally got my salad after my waiter, who was quite nice, apologized for the delay I couldn't wait to dig in. Until I realize that the tuna was old. I just ate the greens and left the tuna untouched. I pointed this out to my waiter who ten proceeded with a crapy excuse. Seriously the worst Cheesecake Factory I've stepped foot on. I will not be coming back here. The best part of this whole experience was walking out of this place.
(1)Rosa J.
This is the newest location in miami. Dolphin mall gets very busy so do all their restaurants hence, putting a cheesecake factory here does not help with the parking. I have to say tho the wait was not bad at all. We came in a Monday to meet up some friends for dinner. My gf had the strawberry popsicle, she discribes it as a milkshake spiked w rum..and I had the ritz which I think was too strong to start off with. The mojito on the other hand is very refreshing and should of ordered that instead. Moving to the food, I ordered the chicken lemon herb. I did not read the discription and this was a quater chicken and i was expection a chicken breast, but not to worry because the dish did not disappoint at alllll! The perfect seasoning to the chicken of lemon and herb was magnificent! The chicken was not dry, the mash potatoes were a bit cool but the vegtables were very good. My gf had the chicken marsala, i have to say that it was good but not my favorite dish. We had an amazing time and the waiter was GREAT, i am a hard customer to please, but this young man was on point at all times. I will def go again.
(5)Wendy H.
you know it is the cheesecake factory...sometimes good, sometimes not so good...like any chain restaurant.
(3)Marcial R.
It's always hard to review a place I love. So, I will try! First I will list what I had to eat. I had the best waitress in a LONG time! Bobby was friendly fast and very knowledgeable ! I had the Chicken and biscuits with coffee and THE STRAWBERRY SHORTCAKE! Yes , I yelled it! It was that good! First the entree , this once was a monster of a meal. There was enough for two meals and drenched in thick awesome gravy. This time around, the size was pared down but all the classic ingredients were still present, the pan fried crusted chicken breast, the house made biscuit, fluffy mashed potatoes and tastes carrots, peas and mushrooms lightly covered in a thinner less creamy gravy. I am sure my waistline appreciates the smaller portions and so does my taste buds. They were screaming for mercy later after the decedent short cake. A tower of sweet candies strawberries atop creamy vanilla ice cream placed between a huge fluffy biscuit and topped with a pyramid of whipped cream that a pharaoh would envy. Who should think that a dessert this great would rival the namesake of this establishment? and the proverbial icing on the cake . My sweet Bobby, she was such a joy. My coworkers salad was not as ordered and she didn't even let the plate touch the table before she took it and replaced it with the correct item. All with a smile and a speed of cheetah! I have never ever asked to be seated in a waitstaff area. When I return, I WILL ask for Bobby.s section! Even if I have to wait longer.
(5)a nice place to stay after shopping in the coconut grove, good food, for example quesadillas, salads, and of course the famous cheesecakes in different kinds, but sometimes its so crowded that you have to wait for a few minutes to get a table
(4)