I was visiting family and we stopped in at this steak and shake for dinner. The service was fine, the food was fine. I honestly wouldn't give a 5 star review if it wasn't for what I saw from management at this restaurant, two things stuck out. 1. There was a manager on the grill. I love that the manager was out working with his staff and helping them to get food to their customers! That's a sign of a great manager. 2. A man walked in who was clearly homeless and hungry. The hostess asked if she could help him and a manager quickly called her over. They had a brief conversation and she seated the man. Multiple wait staff stopped by his table, some even sitting for a minute and talking to him. They got him a soda, a shake and a meal. They showed that they had a heart and treated him like they'd like to be treated if they were down on their luck. I am guessing the manager or someone bought his meal but I'm not sure of that part. I am sure that they made him feel good and for being good honorable human beings I feel that they really deserve the 5 stars and recognition. So kudos to you guys!
(5)
Laurie G.
Just moved down to FL. Wanted some burgers. Sent my boyfriend to get them and I said let's try Steak & Shake I wrote what we wanted down. He returned with such a smile on his face because everyone was so very nice he couldn't stop talking about them! Then we had the double steak burgers they were so delicious and the shake was so thick we hadn't had one that thick since we were kids. We our now going to be regulars thank you so much!!
(5)
Ian C.
It breaks my heart leaving this review since I'm a big stake n shake fan, but people deserve to know what's going on, as well as the manager at this place. My have to admit, the food is delicious, but the speed of service is always horrible, Is sad for the employs when they can't multi task. Drive thru is supposed to be fast ! Not take 9 mnts to take my order.. Although they have 4 people working at 12:45am , I'm guessing management needs to add 3 more ? Just a suggestion, it might speed up the service a little bit, yeah it might cost the company some money, but you'll get it back ! Since 4 cars turn around and left the place, that means $0 .. Pick your battle stake n shake, I choose speed. Good luck.
(2)
Sarah C.
I love the food, usually order the double and cheese all the way :) but my experience here was not so good. I are here around 9pm not too busy. My service was very fast can't complain on that but I was not given and silverware no napkins ( I had to get my own from the bathroom). One thing I usually find at all steak and shakes is the smell. I hate that they wipe the table with and old wet rag and then I have to eat my delicious burger with that smell I then ordered a milk shake specifying I want no whip cream and they gave me whip cream. That usually makes me angry Overall wasn't too bad but that's steak and shake for ya, no matter what location
(3)
M Dolon H.
I am frequent reviewer on Yelp and have never written a bad review of any restaurant before; however, as someone who visits this store few times per month I have to say that it is quite literally the WORST run restaurant in Lake County. I was here on Saturday, and before even coming through the door was told by two separate groups exiting the building that the service was awful and that I should save myself so e aggravation by going somewhere else. I came in anyway, spent about eleven minutes at the burger bar waiting for someone to acknowledge me, before finally leaving unserved. Today is Monday, and the situation is exactly the same. A manager (Miranda) greeted me as I sat down (fifteen minutes ago now) -- but while she is stood in front of me and has been clear at her register at least five times, she has yet to offer a drink, put a placemat on the counter, or take an order. In fact, as I type this she is brushing my elbow as she passes. Meanwhile, behind me the dining room is growing extremely loud with crying children and angry guests. At the register every transaction takes minutes as the manager comps one ticket after another and apologizes to every patron. Not sure why Yelp is continuing to hide the multiple negative reviews of this restaurant, but please check the dates on the reviews that they are showing and hit the button on the bottom to open up the hidden reviews. The star rating does not reflect the experiences that patrons are reporting. In conclusion, I will pass along a price of advice that another patron have me, and that I wish I had followed: don't set foot in this place. It's the worst run restaurant in the entire county, and has been for years.
(1)
Rebecca P.
I know a 5 star rating seems a little over the top for a 24hr fast food type place but my experience here was 5 star worthy. A group of 6 of us came in on a Saturday night a little before midnight. De was our server and she was AMAZING. It was a full dining room but De was on top of it. She got everything we asked for exactly right, I'm a picky order-er, and even brought me my 2nd round of food perfectly like my first with out me having to rattle off the whole thing again. A simple "Can I have that again" was all I needed to say. On top of her great service De was amusing and didn't mind my groups questionable adult humor. She was a great sport and totally made our night better just by being herself. I hope next time I am in Lake County for a visit she will be our server.
(5)
Barbara B.
am actually a regular here and foursquare points me out as mayor. The food here is good...I usually order the grilled chicken sandwich and fries and have no complaints. The fries are beyond good and I was surprised to discover that the ice cream was excellent. If you go, get a sundae even if it's a small one. You won't be disappointed. What lacks here is the service. The staff does their best, but during the busy times they are extremely understaffed. If you have the misfortune of arriving during a busy time, be prepared to wait until they discover you are there before they finally seat you. You will find yourself standing sort of mixed in with the people waiting at the register to pay their check. Speaking of paying, many times I had to wait for quite a long time at the register before someone finally got around to taking my money. Food is good. Service iffy.
(3)
ED L.
This place is okay during the day time. But, in the evening it is so bad! The wait staff can't listen. They disappear which I think may be for a smoke break. I had to track down The manager to get my order right. And when it was brought to me it was cold. I will never go in here at night time again!
(2)
Natalie W.
Long wait.
(3)
Brian C.
My wife and I eat here pretty regularly. The food is always great and their sundaes are absolutely to die for. This is a busy restaurant, probably because the food is so good and the prices even better. Don't miss the half price happy hour for those sundaes!
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Parking : Private Lot Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Wi-Fi : No Has TV : No Waiter Service : Yes Drive-Thru : Yes Caters : No
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Rena B.
I was visiting family and we stopped in at this steak and shake for dinner. The service was fine, the food was fine. I honestly wouldn't give a 5 star review if it wasn't for what I saw from management at this restaurant, two things stuck out. 1. There was a manager on the grill. I love that the manager was out working with his staff and helping them to get food to their customers! That's a sign of a great manager. 2. A man walked in who was clearly homeless and hungry. The hostess asked if she could help him and a manager quickly called her over. They had a brief conversation and she seated the man. Multiple wait staff stopped by his table, some even sitting for a minute and talking to him. They got him a soda, a shake and a meal. They showed that they had a heart and treated him like they'd like to be treated if they were down on their luck. I am guessing the manager or someone bought his meal but I'm not sure of that part. I am sure that they made him feel good and for being good honorable human beings I feel that they really deserve the 5 stars and recognition. So kudos to you guys!
(5)Laurie G.
Just moved down to FL. Wanted some burgers. Sent my boyfriend to get them and I said let's try Steak & Shake I wrote what we wanted down. He returned with such a smile on his face because everyone was so very nice he couldn't stop talking about them! Then we had the double steak burgers they were so delicious and the shake was so thick we hadn't had one that thick since we were kids. We our now going to be regulars thank you so much!!
(5)Ian C.
It breaks my heart leaving this review since I'm a big stake n shake fan, but people deserve to know what's going on, as well as the manager at this place. My have to admit, the food is delicious, but the speed of service is always horrible, Is sad for the employs when they can't multi task. Drive thru is supposed to be fast ! Not take 9 mnts to take my order.. Although they have 4 people working at 12:45am , I'm guessing management needs to add 3 more ? Just a suggestion, it might speed up the service a little bit, yeah it might cost the company some money, but you'll get it back ! Since 4 cars turn around and left the place, that means $0 .. Pick your battle stake n shake, I choose speed. Good luck.
(2)Sarah C.
I love the food, usually order the double and cheese all the way :) but my experience here was not so good. I are here around 9pm not too busy. My service was very fast can't complain on that but I was not given and silverware no napkins ( I had to get my own from the bathroom). One thing I usually find at all steak and shakes is the smell. I hate that they wipe the table with and old wet rag and then I have to eat my delicious burger with that smell I then ordered a milk shake specifying I want no whip cream and they gave me whip cream. That usually makes me angry Overall wasn't too bad but that's steak and shake for ya, no matter what location
(3)M Dolon H.
I am frequent reviewer on Yelp and have never written a bad review of any restaurant before; however, as someone who visits this store few times per month I have to say that it is quite literally the WORST run restaurant in Lake County. I was here on Saturday, and before even coming through the door was told by two separate groups exiting the building that the service was awful and that I should save myself so e aggravation by going somewhere else. I came in anyway, spent about eleven minutes at the burger bar waiting for someone to acknowledge me, before finally leaving unserved. Today is Monday, and the situation is exactly the same. A manager (Miranda) greeted me as I sat down (fifteen minutes ago now) -- but while she is stood in front of me and has been clear at her register at least five times, she has yet to offer a drink, put a placemat on the counter, or take an order. In fact, as I type this she is brushing my elbow as she passes. Meanwhile, behind me the dining room is growing extremely loud with crying children and angry guests. At the register every transaction takes minutes as the manager comps one ticket after another and apologizes to every patron. Not sure why Yelp is continuing to hide the multiple negative reviews of this restaurant, but please check the dates on the reviews that they are showing and hit the button on the bottom to open up the hidden reviews. The star rating does not reflect the experiences that patrons are reporting. In conclusion, I will pass along a price of advice that another patron have me, and that I wish I had followed: don't set foot in this place. It's the worst run restaurant in the entire county, and has been for years.
(1)Rebecca P.
I know a 5 star rating seems a little over the top for a 24hr fast food type place but my experience here was 5 star worthy. A group of 6 of us came in on a Saturday night a little before midnight. De was our server and she was AMAZING. It was a full dining room but De was on top of it. She got everything we asked for exactly right, I'm a picky order-er, and even brought me my 2nd round of food perfectly like my first with out me having to rattle off the whole thing again. A simple "Can I have that again" was all I needed to say. On top of her great service De was amusing and didn't mind my groups questionable adult humor. She was a great sport and totally made our night better just by being herself. I hope next time I am in Lake County for a visit she will be our server.
(5)Barbara B.
am actually a regular here and foursquare points me out as mayor. The food here is good...I usually order the grilled chicken sandwich and fries and have no complaints. The fries are beyond good and I was surprised to discover that the ice cream was excellent. If you go, get a sundae even if it's a small one. You won't be disappointed. What lacks here is the service. The staff does their best, but during the busy times they are extremely understaffed. If you have the misfortune of arriving during a busy time, be prepared to wait until they discover you are there before they finally seat you. You will find yourself standing sort of mixed in with the people waiting at the register to pay their check. Speaking of paying, many times I had to wait for quite a long time at the register before someone finally got around to taking my money. Food is good. Service iffy.
(3)ED L.
This place is okay during the day time. But, in the evening it is so bad! The wait staff can't listen. They disappear which I think may be for a smoke break. I had to track down The manager to get my order right. And when it was brought to me it was cold. I will never go in here at night time again!
(2)Natalie W.
Long wait.
(3)Brian C.
My wife and I eat here pretty regularly. The food is always great and their sundaes are absolutely to die for. This is a busy restaurant, probably because the food is so good and the prices even better. Don't miss the half price happy hour for those sundaes!
(4)