Very unhappy with Chili's fourth time in row here by airport Chili's. Every time is worse then last time thumps down! Chili's Nothing was done right with my order. It use to be Five Stars! Now you are lucky to received one Star!
(1)
Rodney M.
I give it a 3 overall although the food is lackluster (2) & not served as advertised. Missing fresh avocado slices, cumin sour creme drizzle & side of salsa. The classic Margarita was good & the menu had a lot of variation in selections & pricing to accommodate most anyone. Nice spot in a nice area & pretty attentive service. Not the best but part of the needs of the Northside.
(3)
Terrell S.
They were accurate with the wait time, about 20 minutes for the table - busy Saturday night. Ordered ribeye steak, skillet mashed potatoes and ceasar salad. Dinner service was timely, with drinks out within a few minutes. Wait staff was friendly. Salad was ok, nothing special. Croutons were crunchier than I like but ok. Very little shredded parmesan on the salad, little more would have been good. Got the steak, ordered medium rare and it was very rare with almost no sear on the outside. They put butter on the top and I could see the lack of sear. Wound up sending it back and they really screwed it up by overcharring one side and still no sear on the other side. This was probably one of the worst steaks I have ever been served. The skillet potatoes were pretty good. I would say stick with the other menu items but stay away from the ribeye. For $17, it's a really bad deal since they don't know how to cook it. They did comp the steak which was really inedible.
(2)
Glen T.
We needed a place to get a late night dinner and Chili's was one of the few places open. Should have gone to McDonalds as it would have been better. Food was good and service was acceptable but the noise level was intolerable. Besides doing their happy birthday clapping, some of the wait staff decided to sing to the table. It was hard to enjoy our meal with this noise. Until they make changes I would skip this location.
(1)
Shannon B.
Ordered pickup on our way back thru from St. Augustine, the Bacon big mouth bites were disgusting pieces of dried up jerky... No bacon or cheese on them and the bread was like rocks... IMO they should fire the management and cooks and start over. The place wasn't even busy so any possible excuse they coulda had for serving this well below soup kitchen standard crap doesn't exist... Never going back...
(1)
David F.
Sitting at the bar and ordering food on a Friday night is a risk. The bartenders may not get to you until 5 or 6 minutes after you sit down. They also may not care about if your food is ready to be brought out. Just an FYI. There are other options in the River City shopping center, so you may want to check them out first.
(2)
Jeremy F.
Food so so and service hit or miss depending on time of day you visit.
(2)
Kelly C.
The food was okay, but the service took FOREVER in an empty restaurant. If you don't have a lot of time to wait don't come here. I really don't have much more to say about this place--it's Chili's. I will say that I probably haven't been to a Chili's in ten years and I was glad to see some delicious new menu options. The queso was fantastic, but took 20+ minutes to get it. My steak for my fajitas was a little over done, the shrimp were tasty. That's about it. Over all an okay meal that took a really long time to get.
(3)
N P.
I don't understand why you need to wait 20 minutes before you are seated in a HALF EMPTY restaurant!?!?! The service is also slow and it makes me wonder if the whole place is ran by special and handicapped management? Food is mediocre. Go to Casa Maria if you want tex mex or go to Sticky Fingers if you want burgers and Ribs. This place on the other hand is just a few steps short of downfall disaster!
(1)
Amanda F.
I've been an avid Chili's diner since the 90s. This is the worst location. The tables are dirty, the food arrives disheveled and the service isn't so hot. I have contacted their corporate office regarding this location and they sent me a gift card. We used it at the Atlantic location. This one needs to get their act together. I shouldn't have to ask for more water, napkins, silverware or to have my table cleaned before I sit down. We've given this place 3 chances and we're done with this location. Needs help.
(1)
Alanna L.
Stopped in for dinner last night, and the restaurant was busy since it was a Saturday night. Luckily we called ahead, and were sat right away! Our server was awesome, and the food was great.
(5)
Rick P.
This was one of the worst meals i have ever had. Got the ribs with o-rings and apples. Ribs were barely warm enough to eat, the o-rings are nothing but breading and the apples were like baby food with a ton of brown sugar dumped on them. And the bartender beverly had about as much enthusiasm as a funeral director. Stay clear of this place. Nasty
(1)
Bob S.
Spotty service, average food. Chili's now sports the Ziosk tabletop system, which I guess allows them to get by with fewer servers. On the upside, you don't have to wait for your check, just swipe your credit card and go. I found the system to be intrusive, constantly up selling. If you've left your smartphone somewhere else, you can play games for 99 cents. Call me old-fashioned, but I like to be waited upon when I go to a "sit down" restaurant. Oh, brave new world...
(2)
Walter L.
5 minutes to get drinks, 10 to order food. Ordered a bowl of soup and they gave it to me in a cup because they didn't have any bowls and my glass has been empty since I got it. This place is awful and we haven't even gotten the main course yet. Also, they gave me a plastic spoon. Really???
(1)
Chuck C.
The new southwest chicken soup was delicious and the bartender was the best. It's a good location if your out shopping for the day!
(4)
Ryan H.
Decent chain restaurant. I like the 2 for 20 meals. Me and my girlfriend always seem to get those. Past couple times I've got the 6oz sirlon, broccoli, and loaded potato with cheese fries as an appetizer. Great meal. Prices are decent and the food isn't that bad. One thing I wouldn't recommend getting is their queso. It's not real queso and taste like crap.
(3)
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Address :13210 City Station Dr
Jacksonville, FL, 32218
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Quiet Alcohol : Full Bar Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes Caters : No
Florence C.
Very unhappy with Chili's fourth time in row here by airport Chili's. Every time is worse then last time thumps down! Chili's Nothing was done right with my order. It use to be Five Stars! Now you are lucky to received one Star!
(1)Rodney M.
I give it a 3 overall although the food is lackluster (2) & not served as advertised. Missing fresh avocado slices, cumin sour creme drizzle & side of salsa. The classic Margarita was good & the menu had a lot of variation in selections & pricing to accommodate most anyone. Nice spot in a nice area & pretty attentive service. Not the best but part of the needs of the Northside.
(3)Terrell S.
They were accurate with the wait time, about 20 minutes for the table - busy Saturday night. Ordered ribeye steak, skillet mashed potatoes and ceasar salad. Dinner service was timely, with drinks out within a few minutes. Wait staff was friendly. Salad was ok, nothing special. Croutons were crunchier than I like but ok. Very little shredded parmesan on the salad, little more would have been good. Got the steak, ordered medium rare and it was very rare with almost no sear on the outside. They put butter on the top and I could see the lack of sear. Wound up sending it back and they really screwed it up by overcharring one side and still no sear on the other side. This was probably one of the worst steaks I have ever been served. The skillet potatoes were pretty good. I would say stick with the other menu items but stay away from the ribeye. For $17, it's a really bad deal since they don't know how to cook it. They did comp the steak which was really inedible.
(2)Glen T.
We needed a place to get a late night dinner and Chili's was one of the few places open. Should have gone to McDonalds as it would have been better. Food was good and service was acceptable but the noise level was intolerable. Besides doing their happy birthday clapping, some of the wait staff decided to sing to the table. It was hard to enjoy our meal with this noise. Until they make changes I would skip this location.
(1)Shannon B.
Ordered pickup on our way back thru from St. Augustine, the Bacon big mouth bites were disgusting pieces of dried up jerky... No bacon or cheese on them and the bread was like rocks... IMO they should fire the management and cooks and start over. The place wasn't even busy so any possible excuse they coulda had for serving this well below soup kitchen standard crap doesn't exist... Never going back...
(1)David F.
Sitting at the bar and ordering food on a Friday night is a risk. The bartenders may not get to you until 5 or 6 minutes after you sit down. They also may not care about if your food is ready to be brought out. Just an FYI. There are other options in the River City shopping center, so you may want to check them out first.
(2)Jeremy F.
Food so so and service hit or miss depending on time of day you visit.
(2)Kelly C.
The food was okay, but the service took FOREVER in an empty restaurant. If you don't have a lot of time to wait don't come here. I really don't have much more to say about this place--it's Chili's. I will say that I probably haven't been to a Chili's in ten years and I was glad to see some delicious new menu options. The queso was fantastic, but took 20+ minutes to get it. My steak for my fajitas was a little over done, the shrimp were tasty. That's about it. Over all an okay meal that took a really long time to get.
(3)N P.
I don't understand why you need to wait 20 minutes before you are seated in a HALF EMPTY restaurant!?!?! The service is also slow and it makes me wonder if the whole place is ran by special and handicapped management? Food is mediocre. Go to Casa Maria if you want tex mex or go to Sticky Fingers if you want burgers and Ribs. This place on the other hand is just a few steps short of downfall disaster!
(1)Amanda F.
I've been an avid Chili's diner since the 90s. This is the worst location. The tables are dirty, the food arrives disheveled and the service isn't so hot. I have contacted their corporate office regarding this location and they sent me a gift card. We used it at the Atlantic location. This one needs to get their act together. I shouldn't have to ask for more water, napkins, silverware or to have my table cleaned before I sit down. We've given this place 3 chances and we're done with this location. Needs help.
(1)Alanna L.
Stopped in for dinner last night, and the restaurant was busy since it was a Saturday night. Luckily we called ahead, and were sat right away! Our server was awesome, and the food was great.
(5)Rick P.
This was one of the worst meals i have ever had. Got the ribs with o-rings and apples. Ribs were barely warm enough to eat, the o-rings are nothing but breading and the apples were like baby food with a ton of brown sugar dumped on them. And the bartender beverly had about as much enthusiasm as a funeral director. Stay clear of this place. Nasty
(1)Bob S.
Spotty service, average food. Chili's now sports the Ziosk tabletop system, which I guess allows them to get by with fewer servers. On the upside, you don't have to wait for your check, just swipe your credit card and go. I found the system to be intrusive, constantly up selling. If you've left your smartphone somewhere else, you can play games for 99 cents. Call me old-fashioned, but I like to be waited upon when I go to a "sit down" restaurant. Oh, brave new world...
(2)Walter L.
5 minutes to get drinks, 10 to order food. Ordered a bowl of soup and they gave it to me in a cup because they didn't have any bowls and my glass has been empty since I got it. This place is awful and we haven't even gotten the main course yet. Also, they gave me a plastic spoon. Really???
(1)Chuck C.
The new southwest chicken soup was delicious and the bartender was the best. It's a good location if your out shopping for the day!
(4)Ryan H.
Decent chain restaurant. I like the 2 for 20 meals. Me and my girlfriend always seem to get those. Past couple times I've got the 6oz sirlon, broccoli, and loaded potato with cheese fries as an appetizer. Great meal. Prices are decent and the food isn't that bad. One thing I wouldn't recommend getting is their queso. It's not real queso and taste like crap.
(3)