I was EXCITED when we FINALLY got a Dunkin Donuts back in this little part of the world. I have been looking forward to it ever since I heard they were breaking ground. And I was one of the crazies who waited in line for an hour when they first opened. And I waited in line the next week. And the week after. Again, the week after. And then I waited a month and tried again. Unfortunately, the service did not EVER improve. The coffee and teas always taste burnt. They haven't ONCE gotten my order right. In some cases, it is as if they blatantly give me the wrong thing, knowing they don't have the item I request, just in order to get me to drive away. I've been given unsweet tea instead of sweet tea, iced coffee - unsweetened - instead of sweet tea, black coffee instead of an iced (creamed & sugared) coffee, chocolate covered instead of chocolate glazed, lemon (ICK!) instead of jelly donuts, plain instead of the lemon (for my BFF), an eclair with no cream (isn't that the point of the eclair?), no cream cheese on my bagel - when I paid for not just cream cheese, but EXTRA, and plain donut holes instead of chocolate donut holes. Not once have I been given the correct order the first time. Sometimes I catch the mistakes right away, but more often than not, I'm on my way to a meeting or appointment, and don't have time to check until an hour later when I get ready to eat. It's frustrating, especially since whenever I call, I'm told that the staff is new and still being trained. Don't most restaurants bring over some already trained staff to work at newly built restaurants so things can run more smoothly? If that method wasn't practiced here, it should be. Pronto. Because it's not "new" anymore. And these "mistakes" don't feel "accidental" anymore. I've avoided going there recently, and just made a habit of hitting the Pensacola store whenever I'm out there, which is only about once a month. :(
(1)
Jayeson H.
I'm glad there's a new business in town but sad its Dunkin Donuts. First of all the donuts are brought in frozen and then thawed so already you lose the freshness. Second, they have free wifi but only have about 4 seats!!! Why? Third, the only reason most will go there will be for the drinks not the food. They should change the name to "Dunkin Drinks & Frozen Donuts".
(2)
laur l.
I am a huge fan of Dunkin Donuts and was disappointed to know there is only 1 around here. But I must say this is an excellent location. I've been to many bad locations such as in Chicago or Boston where the donuts are stale and the workers are rude. However, here everyone is very friendly and the donuts are always enticing and fresh! They also have a 10% off military discount. I love this place and recommend it to all!
(5)
Shop F.
A lot of times a new opening can be a rough ordeal but this location managed to open with grace. I've been more times than I'd like to admit and every time has been the same great experience. Extremely good service, the food is great and I'm not talking about just the donuts. The bagels, sandwiches, and drinks have all been top notch. The employees all seem happy to be there and happy to serve. This place is great!
(4)
Dan A.
I love dounts so much i should have been a cop...so if there is sugar and dough involved i am all about it..good doughnuts ..good coffe..the Crestview location is under staffed..and a lil slow...the drive thru location is a nightmare ...try backing out in a f 150, when theres a bunch of people in line.. not fun...sucks infact ! Poor planing and design ...so only 4 stars..
(4)
Albert P.
I'm really glad that a Dunkin' Donuts opened up here. I'm from Niceville but this is now the nearest DD for me. I like that there is a drive-thru so that I can quickly drive there and order and be on my way enjoying a delicious donut. The store is really clean inside but my only gripe is that they don't offer as many donuts as I'd like them to. They are limited in their choices but they do have most of the donuts I like so it's not too bad. I also enjoy their coffee and if you want a good sandwich they offer that too. Another plus is that there is free wi-fi that you use while you're there.
(4)
Kaitlin R.
The food was good but we waited 15-20 minutes for two chicken salad sandwiches while they served several people in the drive thru...
Angeles W.
I was EXCITED when we FINALLY got a Dunkin Donuts back in this little part of the world. I have been looking forward to it ever since I heard they were breaking ground. And I was one of the crazies who waited in line for an hour when they first opened. And I waited in line the next week. And the week after. Again, the week after. And then I waited a month and tried again. Unfortunately, the service did not EVER improve. The coffee and teas always taste burnt. They haven't ONCE gotten my order right. In some cases, it is as if they blatantly give me the wrong thing, knowing they don't have the item I request, just in order to get me to drive away. I've been given unsweet tea instead of sweet tea, iced coffee - unsweetened - instead of sweet tea, black coffee instead of an iced (creamed & sugared) coffee, chocolate covered instead of chocolate glazed, lemon (ICK!) instead of jelly donuts, plain instead of the lemon (for my BFF), an eclair with no cream (isn't that the point of the eclair?), no cream cheese on my bagel - when I paid for not just cream cheese, but EXTRA, and plain donut holes instead of chocolate donut holes. Not once have I been given the correct order the first time. Sometimes I catch the mistakes right away, but more often than not, I'm on my way to a meeting or appointment, and don't have time to check until an hour later when I get ready to eat. It's frustrating, especially since whenever I call, I'm told that the staff is new and still being trained. Don't most restaurants bring over some already trained staff to work at newly built restaurants so things can run more smoothly? If that method wasn't practiced here, it should be. Pronto. Because it's not "new" anymore. And these "mistakes" don't feel "accidental" anymore. I've avoided going there recently, and just made a habit of hitting the Pensacola store whenever I'm out there, which is only about once a month. :(
(1)Jayeson H.
I'm glad there's a new business in town but sad its Dunkin Donuts. First of all the donuts are brought in frozen and then thawed so already you lose the freshness. Second, they have free wifi but only have about 4 seats!!! Why? Third, the only reason most will go there will be for the drinks not the food. They should change the name to "Dunkin Drinks & Frozen Donuts".
(2)laur l.
I am a huge fan of Dunkin Donuts and was disappointed to know there is only 1 around here. But I must say this is an excellent location. I've been to many bad locations such as in Chicago or Boston where the donuts are stale and the workers are rude. However, here everyone is very friendly and the donuts are always enticing and fresh! They also have a 10% off military discount. I love this place and recommend it to all!
(5)Shop F.
A lot of times a new opening can be a rough ordeal but this location managed to open with grace. I've been more times than I'd like to admit and every time has been the same great experience. Extremely good service, the food is great and I'm not talking about just the donuts. The bagels, sandwiches, and drinks have all been top notch. The employees all seem happy to be there and happy to serve. This place is great!
(4)Dan A.
I love dounts so much i should have been a cop...so if there is sugar and dough involved i am all about it..good doughnuts ..good coffe..the Crestview location is under staffed..and a lil slow...the drive thru location is a nightmare ...try backing out in a f 150, when theres a bunch of people in line.. not fun...sucks infact ! Poor planing and design ...so only 4 stars..
(4)Albert P.
I'm really glad that a Dunkin' Donuts opened up here. I'm from Niceville but this is now the nearest DD for me. I like that there is a drive-thru so that I can quickly drive there and order and be on my way enjoying a delicious donut. The store is really clean inside but my only gripe is that they don't offer as many donuts as I'd like them to. They are limited in their choices but they do have most of the donuts I like so it's not too bad. I also enjoy their coffee and if you want a good sandwich they offer that too. Another plus is that there is free wi-fi that you use while you're there.
(4)Kaitlin R.
The food was good but we waited 15-20 minutes for two chicken salad sandwiches while they served several people in the drive thru...
(3)