I had been here many times. The servers are randomly good or not. I like the show and definitely the kids enjoys it every time. They also give you a free dessert and picture if it's your birthday.
(3)
Ariel M.
Great experience, got to have the head chef at my table and it was the best habichi experience I've had. Maverick is his name. Great cook and great show, definitely an experience you should have. Had the habichi chicken with fried rice, it cost $25 which is a bit much in my opinion but is a great choice for a special occasion. Definitely something you should experience at least once. Other places are hit or miss so don't let a bad experience stop you from trying again, if you get a good experience it will make you love it.
(4)
Alex M.
Its times like this that i wish i could give 0 stars. DO NOT COME HERE IF YOU HAVE ANY OTHER PLANS FOR THE NIGHT!!. The service here was terrable. I was there yesterday (Monday June 25 2012) with no reservations. I showed up around 6:15 and was sat at our table withion about 5 minutes. Was promptly greeted by the server who explained the menu and took our drink order. Then came the waiting. Sat at the table from 6:20 untill about 7:00 before we got our waters. The chef didnt show up untill around 7:45. The whole experience took about 2 1/2 hours for a short show, mediocre food and a $65 tab for 2 people with no cocktails. I will not be returning. I do not reccoment this place.
(1)
Mikki M.
Great food and atmosphere is always good. Staff left a bit to be desired.
(3)
Sulema M.
I've always been a fan of this place. Maybe it's because of the cheesy performance the chef puts on or the because of the random folks you meet at the table you sit at. All in all, I've had pretty good experiences here. It was my FH's first experience here and he really liked it. We walked in on a Thursday night and it wan't crowded at all and we only had to wait about 10min to be seated. We were then seat with other parties forming a full table and proceeded with our order. Our server was quite spunky and was on the ball. She filled tea glasses quick, took away dirty dishes even faster and all with a smile. I especially admired her one side braid, where as the other side was very short.....hmmmm, new style? It was pretty neat. In any case, I ordered the deluxe treat with filet and lobster tail, my FH went with the Samurai (??) treat with filet and shrimp. Our chef, Cristiane did the typical cheesy flip the bowl into my hat trick and others, overall he was quick, cooked a damn good meal and was on his way. However, he did manage to mix up my plate with my FH's plate a bit. I also think I received some of someone else's regular steak in addition to my own filet. Oh well, I ate it, too bad. Yeah, $100 is a bit over the tops, but it was good. Where else can you get soup, salad, shrimp appetizer, filet minon, lobster tail, green tea and ice cream for TWO people for that amount? We would have easily doubled that at another place.
(4)
Paul T.
I travel a lot and regularly patronize Benihana across the country. On my first visit to this location, I unfortunately encountered a sub-par Chef. A prior reviewer's comment about the McDonald's staff being promoted immediately came to mind. My chief complaints were that the Chef did not do any tricks (not even the volcano, really?), and he served the courses out of order. The shrimp appetizer was immediately followed by my Lobster tail while the vegetables (over)cooked.
(2)
Scott L.
This is a sub-par attempt. My kids love it of course, but they really need to do better. It's very hit or miss with the chefs. We've had good ones, and we've had bad ones that dry out the food, serve it out of order or skip many of the "fun" things that make my kids want to go here. If you want to be safe, get something like the steamed salmon where they can't make a mistake. Some of the chefs have such strong spanish accents that you can't even understand them. Way too expensive for the quality of food.
(2)
D-dawg M.
The front desk girl was not very nice. I got there (lunch at 1:30 PM) and said that there would be three of us (one of which has not arrived), she said it would take about 10-15 minutes for a table. 20 minutes later, she said that she was 'looking' for a table, when I can SEE that there are empty tables around. Then, she asked if all the guests are here, I said no (one person was running late), but we're ready to order. After that, she said she couldn't seat us because she needed all of us to be there. Are you serious? Last time I'm going back there.
(1)
Jamison N.
Sitting at the bar and getting sushi and happy hour is the way i do benhiana. I havn't sat down for the show since i was a kid. I get a bargain for a lot of food by ordering a la carte in the bar section and always love it.
(4)
Inayah V.
Full disclosure: I don't like hibachi, at all. That said I had an amazing time here! Our chef, Johnny, made the experience so this review is mainly to his credit. I ordered sushi,which he admitted to not making. Too bad, because it probably would have tasted better. Johnny is an extremely entertaining showman! Completely on point all night. Jokes, tricks, witty banter, cooking, his delivery and timing were all flawless! I will say, some of the other aspects of service were not to the standard you would expect for the prices. Plates were cleared a little too quickly in some cases, and they will not seat an incomplete party. Those things are forgivable, though. Our group really enjoyed the food, but it would not have been half the experience with anyone else. Well done, and keep it up, we've all unanimously decided to sit at your grill/ table again!
(4)
Lindsey N.
Not much to say... Normally, I wouldn't come here, but my friend really wanted to witness the food show that is benihana. However, even after giving it another attempt, I still find this place to be overpriced fast food-like Asian food. I guess I'm funneling money into the food preparation service where the chefs prepare the food in front of you with flair. And I agree that that is always fun. But, I wouldn't say it's worth the price for the quality of food. I sampled food from the grill and sushi, and both were underwhelming. Also, at this particular location. The waitstaff experience slightly bothered me? We had to wait 20ish minutes for a seat. There are 3-4 hostesses (seemed like unnecessarily too many people) at the entrance podium and they greeted my party briefly and then quickly went back to gossiping with one another. We decided to sit at the bar and check out the menu before being seated and the bartender made us uncomfortable with his "jokes" (?) and constant chiming in while we were having private conversation. And then once finally seated, our personal waiter seemed to be rushing us to order. He literally asked us 5x within a 10 minute span of time if we were ready to order when obviously we were still deliberating... I say try it out once to cross it off your list, but then don't waste another visit in the future.
(2)
Shawn B.
My daughter wanted to come here for her birthday and let me tell you that was an expensive disappointment. The show was super lame and all the cooks were doing the same worn out show with next to no enthusiasm. You could hear the same sentences being spoken at all the grills as you'd sit there. Most of the food flipped from the grill by the fine Hispanic cooks landed on the guests or on the floor. Don't get my wrong while living in California I really enjoyed the hibachi show at my favorite place on the coast and laughed and had fun with the engaging and entertaining cooks, but this was far from that experience and the food was average and relied heavily on dipping sauces. Definitely a chain restaurant feel and a quality, this might be more enjoyable for children or if you've never been, but if you have experienced the real deal you'll lighten your wallet for an average dining experience
(2)
Samuel Antonio S.
Benihana has been a family tradition for some time. I grew up in CA and went to the one previously in Concord, CA. We went to this one for my birthday on on 6/12 around 6pm. My wife has Celiac disease and I had my doubts about keeping it in the land of Gluten-Free(dom). Our chef was HILARIOUS. I couldn't tell if he was funny because we were laughing at him or with him. Either way, mission accomplished. He was a little slow with the gluten allergy. In the end, it was fine and my wife did not have her hallmark of puking 90mins post-meal from contamination. Just make sure you are very clear! The hostess was notified about this the day of the dinner but the memo was not given to the chef effectively. Food was superb as usual.
(3)
Crystal Girl S.
We used to be regulars here many years ago and stopped coming because the service and quality started lacking - not to mention, I feel it is a bit overpriced. After this visit, it was a reminder of why we frequent another place instead. First off, we walked into to an empty restaurant on a week night and were told they could not get us in. I asked why because the place was empty and she hostess told me that they had a lot of large parties coming in. Hum.....see the picture I posted. So we eat in the sushi area where you can order off the hibachi menu. It was fine but not fun for the kids at all ;( I have to say our server was great. I wish i could remember his name to give him kuddos but a younger guy who was really on top of it and took great care of us. My frustration is that the restaurant was still empty when we left. The hostess should have just apologized an said 'we are understaffed this evening and to better serve you, you can eat in the sushi bar and take advantage of happy hours prices while still ordering from our regular menu!' Instead, I had to ask many questions to figure this out on my own. In fact, another party of 6 was turned down as well and they just walked out! Train your staff Benihanas and work on scheduling so this kind of thing doesn't happen. You are losing customers and we won't be back any time soon either!
(2)
Bre H.
Some people don't like the food here but I'll say the fried rice that they made was the best I'd had. I also had scallops which I'm a fan of and very picky about and they were very good at this location. My daughter (2 yrs) LOVED it. They are very good at making it a comfortable and fun experience. The reason I gave 4 stars is because of the front staff...the women that seated us were extremely rude. We came in on a Sunday night and she said it would be a while since we didn't make reservations which we understood. So we decided to sit near the bar until they were ready (because apparently their heat didn't work and it was very cold). we ordered a sushi appetizer and as soon as we did the lady told us we had an open table so we let her know that we ordered an appetizer and she was very snotty about it as if we weren't supposed to. She rushed us to move then when we got up to move to the other table she told us to wait again. Not very many complaints about the place other than that. I would return, maybe try another location, who knows?
(4)
Shawn R.
Always a fun dinner entertaining every time we visit. I usually have the filet mignon. It's a great place for groups and fun for birthdays etc. I've also had the sushi it's great. The chicken fried rice is the BEST!
(4)
Karrie H.
We've been coming to Benihana's for family celebrations for at least 4 years....without reservations (Mother's Day, anniversaries, birthdays anytime between 430 and 630pm). We arrived this evening at 4:37PM and were told that they were booked and the next available opening was at 9:00 PM. I peeked in the restaurant to find it completely open with the exception of 2 tables. I questioned them about the fact that the place is empty but they are *completely* booked until 9 PM. The hostesses said they had a party of 10 coming in at 445, another party of 8 at 5 and so on but the math didn't add up. At that time, they let it slip that they were short on chefs. Too bad for Benihana. We will be taking our business elsewhere.
(1)
Chad G.
Very nasty rude place. Can't even get straight answer.Other location are nice helpful. Was not good enough stay free birthday meal.
(1)
Sue N.
We went there on a Tuesday night and they required a reservation , really , they are busy ! We waited a little while and got seated at the hibachi grill. The cook was entertaining and the food was mediocre for what they charge. The restaurant is very noisy in the grill area and suitable for large groups of people who do not have much to talk about because you are not going to hear a conversation
(3)
Moriah S.
I've been here more times than I can count and I think the food is wonderful. I love the Las Vegas roles they are to die for. I would criticize them on having the same played out routine every time. They also should season their food a little bit more. But I've been there over twenty times and I will continue going because I love their souls salads fried rice and their mustard and ginger sauces
(4)
Dawn W.
I have to start by just saying that this is not for the food. It is for the show. It is for the kids and relatives from out of town. It is not cheap. You are paying for the show. Think Casa Bonita. We don't go there for traditional Mexican, southwestern or new west cuisine. It is frozen, cheap ingredients, reheated and shoved through a food tunnel where you wait before you see the show. For those that are visiting Benihana for a romantic night out, sitting alone, enjoying fresh sushi or a fresh bit of sea food or even a prime steak. This is NOT the place for you. Searching for fresh, local, sustainable food. Nope. Sake list - decent. Service - well, they cared and are clearly trained for the show, not for seamless service. You want, you ask. The show- the kids freakin love it. Shrimp tails pinging all over, fried rice shaped like a heart, totally rehearse spiel. Our guy- 16 years and i thought - my god. I thought, if I can make him honestly laugh I have succeeded. I did. The kids loved it. So again, I repeat. If you are searching for anything other than the show. Go elsewhere. If you are going for sushi, shame on you. You will get what you get and shouldn't pitch a fit. If you are going for fresh seafood- nope Low sodium - definitely no. If you want to drop a couple of hundies, and just roll with it, laugh with your kids and take some fun photos during the show. Then, yes, by all means. Once. And only once should you do this. Carlos, man, keep it up!
(2)
Peter H.
I've been here both for the full blown hibachi show and for the much cheaper happy hour option on Monday-Thursday nights. The sushi is not top notch, but still good. Drunk specials are a great deal and I really like their appetizer selections. Plus they give you $30 to spend on your birthday month!
(3)
Cyndi J.
So Benihana is a chain that I can tolerate. My daughter chose it for her birthday, and I am usually a huge fan of people cooking in front of me so I can see what's going in my meal. I made reservations for 3:30 on Sunday, a non-busy dinner hour. We checked in on time, but the other three of our party of five was 15 minutes late. The hostess was nice and said to let her know when we were ready. We didn't get seated until well after 4:00; they knew we were there, my guests were not more than 15 minutes late. I guess we had to wait on a party of four, and be squished into one table (normally I think they fit eight, and it's still tight). The service was SLOOOOWWWWWWW. I mean, really slow. Normally I don't mind, but this was a bit longer given their limited menu choices and routine. Our chef was entertaining, the food was good. It's gimmicky, but kids love it.
(3)
Alia Z.
OK, I'm admitting that this place is a guilty pleasure for me. I don't really watch the performances, but I come for happy hour and hang out at the bar. The drinks are good, the fried rice is WAY good, and there are some other enjoyable snacks I tend to order (salad with the ginger dressing, Las Vegas rolls, soup). The waiters are always friendly and the manager tends to come around making sure everyone is satisfied. I'm sure it's overpriced when you go to the hibachi section. I don't go there.
(4)
Jordyn E.
I have always been a fan of Benihana, their food is absolutely wonderful. We like that we don't have to get the whole "hibachi experience" if we don't want to and have the choice to sit in the bar/lounge area. For the most part our service is always on key. My only complaint is its polar opposite room temperatures. One minute it's a sauna (which when it's 20° out, is pretty nice) and 5 minutes later it's like the A/C is on! When we asked our waiter why it was suddenly so cold we were told they "don't control the temperature for this building"?? I've never heard of this. I know it sounds small but it definitely keeps me from coming in more because it's a bit of an inconvenience to keep putting on and then shedding your jacket every 5 minutes just to remain remotely "comfortable".
(3)
Lois B.
My experience was nothing to write home about. All in all, it was just 'mehhh' at best. Service was the usual, well trained by the corporate. The food was pretty flavorless all throughout the meal. They use lots of soy sauce(too much in my opinion) and black pepper on EVERYTHING. their sauces don't really compliment anything on the meal. Their ginger and mustard sauce seriously need some updating because it doesn't enhance the experience of your meal. They need to develop something that will actually tastes good with the meal. I also believe that it's nonsense to charge $3.50 to substitute the white rice with chicken fried rice. I don't know why they don't have plain fried rice with veggies. The amount of chicken in the fried rice does not justify the upcharge at all. I'm hoping for a better hibachi grill to open in the near future here.
(2)
James V.
We went to celebrate my birthday. It was an enjoyable and different experience. You have a personal server as well as your own chef that provides witty conversation as well as skilled tricks with the food and utensils. Nice place.
(4)
Sara U.
Definitely surprised at the bad reviews as we've been here multiple times in the last several years and the experience has been consistently good. To me Benihana is the gold standard for hibachi places. There are many imitations but they just aren't ever as nice as B-hana. We've done Benihana for family birthdays (all of which are during a one month time period, how weird is that) since I was a kid. Since most of my family lives in Colorado now, we've carried on the tradition at this location. I have never had a bad experience here. Our service was excellent this time. Our chef Maverick was very cute and very entertaining for the 2 kids in the group. The quality of the food he cooked was on par with every experience I've ever had at Benihana. There was a big group of teenage or college age girls working at the hostess stand (like 5 or 6 of them for some reason) who were openly bitching about work in general. I don't really care as this doesn't affect my life, but if I was a restaurant manager I would want to squash this sort of behavior as some anal retentive patrons might be turned off. The kids with us love to look at the dramatic fish tanks here which thank you lord for maintaining them and keeping them clean. I hate going into a business with a fish tank and seeing it dirty and disgusting. I feel bad for the fish. These tanks were immaculate and the fish were amazing. Huge eel and a puffer fish too. That's all, I recommend. P.S. did you know that the restaurant was started by Rocky Aoki who is the father of DJ Steve Aoki? Little bit of trivia for you.
(5)
Lan V.
I always enjoy coming to Benihana's for happy hour. They offer plenty of sushi and drinks to choose from. My regular order includes the rainbow roll, Las Vegas roll and yellowtail hand rolls. If you have never had their Las Vegas roll, you must try it! It's a deep fried roll and super delicious. Their wings are really good too but watch out because they can make it pretty spicy. The wings are tangy and have some Japanese influenced flavors and spices. It goes well with a side of the chicken fried rice. I like that at Benihana's, you get more bang for your buck. The rolls are large and have lots of filling, unlike at other restaurants where they are small and not very fresh. The staff here is very friendly, even the manager comes by sometimes to see how you are doing.
(4)
Dustin F.
Oh how the mighty have fallen. I recently had the fortune (or disfortune) of eating there twice in a span of a few weeks. At least I can confirm that my review is accurate. The concept of going somewhere where the chef entertains you and pumps out butter filled food sounds awesome; however, Benihana has fallen far from what I remembered. Chefs - First off, not to be too controversial, but all the chefs are Mexican. Nothing wrong, except seems a bit odd at a Japanese restaurant. Second, they are COMPLETELY disinterested in being there. They mumble their jokes and are barely going through the motions - PATHETIC!!! Both times!!! Sushi - Two words ....Terrible....Terrible Food - Not bad...the rice, steak, shrimp, and chicken all are tasty, but again, hard to mess up with two+ sticks of butter and plenty o' sauce! Servers - About the same or worse than the Chef. It's too bad - I love the concept and can tolerate the food, but what's the point.
(2)
Angelica P.
Sometimes ordering food can be a bit tricky when you have to eat gluten free. I came here with my husband to order for takeout and my server, Cristal, went above and beyond to help me with my order. I accidentally ordered something that was not gluten free but she came back and told me what substitutes I could do to keep it within my restrictions. I was very grateful for her! Other than that, it was good quality food! I had sushi and that has never failed to disappoint me. :)
(5)
Rose M.
The chef was really nice however he forgot our rice, he kept making small mistakes and I wasn't impressed. The staff seemed really concerned about if we enjoyed it and I didn't want him to get in trouble. Did I enjoy it- mildly. Was the food good- yes what we got of it. Was it worth 25 a plate- no. Will I return? No
(3)
Anna R.
Not Japanese, service sucks, not impressed with the same food after four and consumers are expected to pay 20.00 more
(1)
Stan P.
Pro Tip: Since the whole Benihana experience is about the show and the food, make sure to upgrade your experience and ask for the chef "Maverick" to be at your table. He is the head chef, he trains the rest of them, he has the patter down and is worth the money spent for the entertainment. Think Gabriel Iglesias with knives.
(4)
Liz O.
Happy hour only! That is the only reason why I come here. The Fufu drinks are satisfying enough due to the price during happy hour. The sushi and sashimi is standard! The ladies that work at the bar area are super friendly!
(4)
ElizabethAnn B.
Yeah the wait took forever even when I gave name and party size.... quote 30-40 and it was OVER AN HOUR. plates at grill ...like 6 out of 8 were dirty with crusted food. DIdnt get my wine til we had already finished the salad and it was the wrong kind. Though the manager bought me a glass, I would go back. Cold air was blowing directly on us and the manager said he "thought" he turned it off. Hibachi chef was basically lame and not really interactive with table.
(1)
Becca T.
LOVE THIS PLACE! Except for one thing: the front desk isn't friendly on the phone and in person. I made a reservation for two and the woman was interrupting me and sounded like she wanted to get off the phone with me asap. as someone who works front desk too, it was a little irritating. But a small bump doesn't stop me from coming here!
(4)
Veronica G.
My friends and I frequent Benihana all the time. We have gotten to know the staff and we absolutely love the service we receive. On my birthday, I met my friends at Benihana to celebrate. Unfortunately they had to close early unexpectedly and we were unable to be seated. I was pretty bummed to say the least because we had to settle for another place for dinner. But tonight, almost a month later, the manager still recalled the mishap. We received a very thoughtful letter in the mail apologizing for the incident and he provided us a gracious gift card that will cover a meal for my husband and I to enjoy. Mathew, the manager, has gone above and beyond exceptional customer service once again. He is a great role model to all of the staff. We really appreciate the gesture and will continue to visit Benihana. We always receive the best service at this restaurant. We love the happy hour and bar room staff and the fact that the manager as well as the staff on the night of my birthday offered their heartfelt apologies for the early closure, would have been enough was more than a for us to continue our ritual visiting weekly. A huge thank you to our two favorite Matts (bar and manager) and Julie!
(5)
sam n.
It used to be a great place. But not any more. For the amount of money you spend it should be a 5 star experience . We got there on Saturday , we asked for the sushi bar they informed us it on mon. Thursday. 5-7 pm. So since we got our drink already we decide to stay. We ordered two sushi special 16 piece each. It took almost 40 min to get the food. My wife had there sushi boat which come with steak and fried pepper etc... The steak was cold the food was horrible . We got our sushi it was cold tasted as a sushi you buy at some low grade all you can eat. The AC was broken it was chilly day in colorado but we had AC on. We asked the waiter she said they have this problem all the time... Are you kidding me in colorado... It cost us 80 dollars for thee people. We left hungry never again Benihana . Will go to hapa sushi. Or Taco Bell at least it will not cost 80 dollars. Stay away.
(1)
Lori H.
I was most excited to have dinner here but left a little disappointed. My husband order two sushi rolls, one the server recommended to him. One roll came (it was delicious!) and the other roll never came (the one she suggested). Hmmmm. After dinner was over we asked about it and she told us it wasn't on the bill. We didn't ask about that, my husband was hungry since all he ordered were those two rolls for dinner. Oh well, he ate a sandwich when we got home. Also, if you are a fan of the Japanese white sauce (yum yum sauce)..... They do NOT serve it here. The hibachi is served with a ginger sauce and a mustard sauce. The meat and veggies were good but if your a fan of the traditional white sauce that they serve in most every other hibachi style restaurant be prepared that it will not be there. Otherwise, the restaurant was clean and the staff was friendly.
(3)
Bryan E.
Good food and outstanding service. Our chef, Maverick, was entertaining and prepared our food specifically as requested. Great lunch experience!
(4)
Melissa M.
I visit this restaurant frequently because I think their happy hour sushi menu is hard to beat. I'm just learning to like sushi, so I stick to the more basic rolls, which I think are great at Benihana. I especially like the Las Vegas roll (order without the spicy mayo...it's way better)! The three star rating is due to service and the bar area. There is a major problem with the air conditioner/heating unit at this location. The air literally goes from freezing cold to burning hot non-stop. When we asked what the problem is, we were told it's a corporation and they can't control the air. I've never heard such a bogus response. Also, the servers in the bar/lounge area are hit or miss. There are a couple ladies that do a great job, but the bartenders have a lot to learn. They are so focused on themselves, they completely forget there are customers waiting to be taken care of. I'm hoping these issues are resolved so we can continue to visit Benihana.
(3)
Jeremy S.
Lets be honest, its Sunday night sushi in Broomfield, CO. Not bad for what it is! Service was great at the bar.
(4)
Richard P.
Over-priced, mediocre food. Half of our group of eight ordered steamed rice and that never showed. You eat piecemeal as the food comes off the grill, so part of our group was left watching while others ate. Eat the veggies, wait on the meat to cook. Our chef was distracted the whole time trying to communicate with someone else on the floor. The shrimp was good but filet mignon was unremarkable. Our server was slow in clearing plates and seemed to be unhappy to be there. Never again...
(1)
Deno V.
The food was good. The staff was attentive. However, the chef talked to someone at the table the entire time he was cooking. I hesitate to use the word chef. Overall everything was okay. PS. Why no Japanese chefs? It's turned into Mexihana. I remember when Behihana was the one of the top places to go. I won't be back.
(3)
Megan S.
If I could give this place zero stars I would. We went here last night with a big group (15 of us). We made a reservation and ended up waiting 45+ minutes to be seated. We were split up in 2 groups, and sat at our table waiting a good hour before we were served anything to eat. The soup and salad that comes with the entrees were mediocre at best, and lacked flavor. Plus the portions were very small. When our chef FINALLY arrived (now a good 1.5+ hours after our reservation), the grill was off and he had to turn it on and return 10 minutes later to start grilling our food. I ordered a filet mignon, cooked medium, with mushrooms. The filet was overcooked, and definitely not worth the $23 they charge. The only positive of the meal is that they do accommodate gluten-free with gluten-free soy sauce. We were there for 3.5 hours - SO not worth the time or money. This place is super gimmicky (the chef who prepares your food at the grill at your table does lame tricks) and overpriced. I won't be returning to this restaurant EVER again. Also, to top it all off, I checked my banking account this morning, and I was charged 3 times for my meal.
(1)
A Marie J.
We used to go here quite often until the place really went down hill. On one occasion there was a hair on the grill frying. We asked them to wipe it down but somehow a hair ended up in my sons food. We waited about a year and decided to try it again. Where to start. First of all we were seated for lunch. The table was dirty, as well as the grill, with left over rice from the last seating. Our silverware and plates were dirty as well. We asked to be moved, when we got to the next table, pretty much the same thing. The plates were greasy, when I talked to the manager, he said that they are imported plates and they have imperfections in them. I know the difference between imperfections and all out grease! We decided to stick it out and eat. The food was ok, but will not be back. I hate to see what the kitchen looks like. Yuck. Beware.
(1)
Talia T.
I have gone here every year for my birthday for about 9 years. 9 years ago it was better than it is now, but I still like it. Alfonso is the chef we choose, he is awesome. Food is great, sushi rocks, place is CLEAN, staff is friendly and prompt. Ambience is warm and inviting amd the grills are cleaned well. Pricey but still a favorite!
(4)
Will D.
Like most everyone, poor service... attitude...manager...pricing are beyond the pale. DON"T GO. I don't know how they stay in business. They shouldn't be in business. The inmates can't run the asylum. Trust me.
(1)
Ashlei K.
I only come to Benihana for the happy hour from 5:30pm-7:00pm. $2 sake and $3 sushi rolls/select appetizers, why wouldn't I? I wouldn't bother to come here for the grill. It is just too pricey for the bland taste. You're basically paying to see the chef do some cool tricks, and that's all. Come here for Happy Hour, it's a much better experience for a better price. I always order the Yellowtail Sashimi with Jalapenos. I believe this is their best appetizer and it never disappoints. The sashimi is usually fresh, about as fresh as it's going to get in Broomfield, CO. I enjoy almost everything on the happy hour menu. I suggest going here if you're in the mood for sushi and you don't want to drive too far. However, be prepared for horrible service. It's best to order everything you want all at once to save time. It usually takes the servers quite a while to check on your table.
(3)
Leslie C.
I'm not sure why there are so many bad reviews. Of course, we were here at 4:00 so not a busy time! the food was good, not the best sushi ever but pretty good! Also only $16 for our sushi boat and it was plenty of food for 2 of us.
(4)
Frances B.
Had reservations... Might as well be first come first serve as we still had to wait a long time. Decided to go to Buca Di Beppo where the customer service is great, got seated right away, and the food is awesome.
(1)
Jamie L.
Thursday Evening, 7:30pm. Two tables in the *entire* restaurant. The rest of the place is EMPTY. The hostess greets us in Spanish-Accented Japanese (woah!) We are a party of two. Her: "Okay, can you give me a minute" Me: "Sure" Her: "Okay, like twenty." Me: "Excuse me??" Her: "Well, you can sit in the Sushi Area." Me: "Um, we are here at BENIHANA. We don't want SUSHI. We want SHRIMP thrown at our HEADS!" *Fast Forward to us asking to speak to the manager* Me: "Can you tell me why, when you have an empty restaurant, you are telling me I have to stand in the empty lobby for TWENTY MINUTES?" Manager: "Well, we don't have chefs. You can have a ($14) drink at the bar while you wait." Me: "Bye." ------- Seriously. I can't imagine why, at the peak of dinner hour, they "don't have chefs"... but that does quite adequately explain why the place was a Ghost Town. The manager was actually quite rude in both tone and manner, and the Spanish-Accented Japanese-Speaking hostess actually proceeded to have a conversation IN SPANISH with the Bus Boy, right in front of us, ABOUT US. (I understand Spanish, Miss Snippy.) I promptly called Benihana's Denver Location (We had a coupon, and *Dammit* I was gonna use it!) and spoke to the manager there. He was apologetic (The manager at Broomfield didn't apologize ONCE) and understanding, and promised he'd have us seated the moment we walked into the door. True to his word, he did. Incidentally, that location was busy, bustling, and full, quite contrary to the empty, sad Broomfield location. I'd recommend making the extra drive to the Denver location if you happen to have the Benihana Craving. (Or a coupon.) It was well worth the friendly, quality service and I'm sure with the difference in the amount of customers, the food is fresher too. But steer clear of the Broomfield Location.
(1)
Karen K.
Meal was excellent and our chef, Nemo, was funny and very good at what he does. My complaint would be the noise level, which makes it hard to converse and the fact that they always have to "fill" a table. I would have preferred to have our special dinner with just our family. I ordered scallops, which were delicious. However, my meal was made first and by the time Nemo got to the onions and mushrooms, I had already finished the scallops. Again, there were too many of us at the table.
(4)
Ryan M.
It's bad when I have to review a restaurant based solely on the service. Well, this is because we never got to eat. My wife and I hit this restaurant for the first time this past New Year's Eve. It was a spur of the moment. I honestly didn't think we would be able to get in, but it was before dinner (around 4 or 5pm when people were just getting off work). So, we get in there and we had to wait 15 minutes to get seated, and it wasn't busy. When we finally got seated, they attempted to place us at a table with a large family with a bunch of kids. Okay, I get how this setup works -- but when there is nobody there, couldn't they just seat us at our own hibachi? My wife and I didn't want our nice dinner ruined by sitting with random people we didn't know, along with their screaming kids. So, after we asked for our own hibachi and were turned down, we were told we could have a seat in the bar area. We did just that. There were two tables that were occupied in there. The rest of the dining area was completely empty. We sat for what seemed like another 15 or 20 minutes with no acknowledgment from anyone... and we did NOT seat ourselves, but were sat by who was I assume to be the manager. We walked out --- P.F. Chang's preferred our service. We will not be returning to actually... you know... eat.
(1)
Parf P.
I think we had a new chef because the show wasn't that good but he was nice and the food was great.
(3)
David P.
This restaurant was very disappointing. While the food was of a good quality, the chef we had put no effort into his presentation at all, no tricks of any kind. When the manager asked if we had enjoyed his show, we expressed our complaints, and were met with a 'Well the other people at the table don't seem to have any problem with it' ... giving the impression that he thought I was lying. Not happy at all with the service for the price, and won't be returning
(2)
MK P.
After reading their bad reviews I don't know why I thought that my experience would be any different. My review would not be a zero, it would be less than zero, they should be ashamed of themselves. We made reservations and still waited 35 minutes for the hostess to come over to us and explain that they were in a "bit of a pickle for reservations" and would not be able to seat us. Unbelievable! We were warned by the bad reviews on Yelp and I had printed a copy and asked the hostess to read it as we walked out.
(1)
Kris K.
I know a little Japanese from my grandmother, and I'm pretty sure Benihana means "dry, overcooked, underseasoned, overpriced and dull". So, I guess this place hits the nail on the head. I found it hard to fake a smile at this food when my mother took me here for helping her out. As I attempted to choke down the burnt and rubbery scallops, I forced my mind to a happy place filled with flowers and birds. The bland steak tempted me to jam the disposable chopstick under my fingernails like a Chinese bamboo torture. I'm not sure if those were once mushrooms on my plate prior to being destroyed by the giant grease splattering table they call a hibachi, mainly because I could no longer see through the cloud of smoke. At $30-$50 per entree, I hope they send at least a little of what they save on ambiance, ingredients, seasoning and talent to the Japanese tsunami fund. Domo arigato, I go there no mo'.
(1)
Missy P.
WORST SERVICE EVER!!! I'm a new mom and love sushi so my hubby decided to surprise me with Benihana's for Mother's Day dinner. He made a reservation for the 2 of us at 4 pm, when we got there the place was EMPTY and they told us it would be a 45 minute to an hour wait (with a reservation keep in mind). So we decided to eat in the sushi area. We sat down at a table that only had chopsticks on it, no napkins no soy sauce...actually none of the tables were set for service and quite a few of them were dirty. Sat there for about 5 minutes before a waitress even greeted us and brought us menus. We asked the waitress for the sushi menu and she told us the happy hour sushi wasn't available on the weekends...that's fine we said we would still like a sushi menu...again the waitress was confused and we pretty much had to draw her a picture of the sushi menu we wanted (you know the one where you check off the sushi you want). We ordered lemonade drinks which were ok, not anything special to write home about. When I requested a refill the waitress took my glass and brought back the same exact glass with more lemonade but no new ice or even a new lemon wedge (so I got luke warm lemonade). Don't get me wrong but when they take your glass aren't they supposed to bring you a brand new clean one??? We ordered quite a bit of sushi which half of it sat on top of the bar for at least (if not longer then) 5 minutes before the waitress brought it to us (oh and she was not busy, she only had 5 tables total and we did not all sit at the same time). When they brought our first plates of sushi we had to ask for napkins and soy sauce (also had a dinner salad and had to eat that without a napkin). The sushi was only ok, will not go back there for that. Actually won't go back there for anything. They also charged us for a roll we did not get, we would have asked them to remove it but did not want to sit there for another hour waiting for the waitress to come back. This place was horrible and definitely put a damper on my first Mother's Day, I can see why this place is going downhill... Do not go there, it's a complete waste of money!
(1)
Michelle P.
I was not impressed at all. My daughter and I went and sat at the hibachi table. We each ordered our own meals, shared a half of a sushi roll and I had two glasses of wine. My tab was $105 and believe me, it was not worth $60. I don't mind paying a lot of money for a great meal but hate spending money on crap. The food was fresh but very bland. The sushi roll was completely cooked and very bland. I didn't feel like I was eating sushi at all. The filet minon was fresh and tender but again, bland. The chef was talented but you could tell he had done this for a very long time. He was just going through the motions and didn't seem happy about being there. I watched the other chefs and although more enthusiastic than our chef, the show was still not worth the prices they charge. I have been to hibachi grills that are much more flavorful and at least $10 a plate less expensive than Benihana's. Unfortunately, I can't recommend a good one in the Denver area just yet but I will keep you posted! I will not come back on my own accord that is a promise!
(2)
Shawn P.
Took my wife here for Mothers Day, because she likes sushi and i like the other stuff and this place "had" good service and sushi. Had a reservation for 4 o'clock, get there at 3:50 and was told that there would be a 45 min to an hr wait. Really...so we go to the sushi bar instead and decide to just do sushi. We sit down at what appears to be a ready table, but alas it's not. No napkins or soy sauce, no hand wipes. Looked around, none of the tables were even set for service. We ask for sushi menus, you know the ones you heck off what you want, and the waitress proceeds to tell us the the happy-hour sushi is only on week days. I again request the sushi menu, for the reason we want to mark what we want. We order drinks and those come out questionable at best, and we begin to get the sushi we ordered. First plate is fine everything is good, then our waitress gets a 2 top table and a 4 top table and all hell breaks lose. Suddenly our other sushi is sitting on the counter waiting to be brought to us and she doesn't get it to us for almost 5 min. Wife ordered another drink and OMG, they used the same glass. They didn't bother dumping the old ice and refilling it or even change out the lemon sliver. And it's a behind the bar mixed drink, germs. So to cut this rant short, on a $114.00 dollar I tipped 6 because of poor service, poor leadership skills on management, and unsanitary practices. Myself and my wife will never go back to this place again. Can you trust the staff?
(1)
Darien S.
Food was good. Service was fine. It was the environment that was bad. Very poor ventilation with smoke smell all over. You could see that the smoke from the cooking wasn't going into the exhaust, but was coming out the side. With multiple table like this, it creates a huge problem. The show was also not the best. The chef didn't even do the onion train or the famous volcano. He kept messing up the tricks like throwing the egg shell into his hat. Not worth the $30 at all.
(2)
Steve K.
We ate here last night (Oct 4, 2009). I agree with some of the reviews: I was expecting authentic Japanese chefs--but there was not any there. Our Chef was Hispanic, and he was excellent, but it takes away from the experience. Making it even more culturally bizarre, I thanked him in Japanese ("Domo arigato gozaimasu") and he responded "De nada!" The Good: The Tuna Steak and cold-water Lobster are fantastic! The sushi is pretty good, but I've had better at East Moon Bistro (Westminster) and Sushi Zanmai (Boulder). The Bad: The service was a little slow, and we had to remind them to get our drinks. The Ugly: Final bill was $137 for 2 people. I had 2 Sakes and 2 Asahi beers (SakeBombs!). She had 2 glasses of wine. The rest was food.
(3)
Suzie S.
We first visited this location several years ago and came regularly for lunch. The food and service was excellent but the supper menu is on high side for what you get. The kids loved the chef performance and silly jokes. Then something happened and the quality of food really deteriorated and after several more visits this appeared to be the new standards so like others we stopped coming. I see in the reviews that they are under new management so probably will give them a try again for lunch. I am like others who did not appreciate the extra charges that quickly add up not to mention the higher city tax of Broomfield. We generally spend $30 for lunch menu for two with appetizer and beverage.
(3)
Kate G.
I came here last month with a group of four to take advantage of their May Special, a $39 filet dinner for two. The hibachi tables were mostly empty so I was surprised when they sat us at a table with a mother, her two young sons (celebrating kindergarten grad?!) and their grandmother. The table right next to us had a young couple and six open seats, you'd think it would have made sense to put us there rather than fill a table with two polar opposite groups? Luckily the mother at our table was not uptight because we all had drinks and got pretty loud and probably inappropriate (it's never a good idea to bring up my in-laws after I've had a glass of wine LOL). Our chef was fun and the food was good. Yes it's a chain but I've never been able to recreate their stir-fry taste at home. Portions were drastically smaller than the last time I've been in a Benihana which was ok for me since I didn't leave painfully stuffed, but I've also never left without leftovers. The real bummer of the night was that our bill was over $200. They charge extra per person for fried rice (good luck finding that on their menu and they won't tell you when you order either), I think it was a ridiculous $6. Our glasses of cheap wine were $9, beers were $8. I just can't stomach ever driving to Broomfield again to eat in a shopping mall parking lot surrounded by other chains to pay $200+ for dinner.
(2)
Marc S.
Went here for the first time last night and it will definitely be the last time. We had a reservation for 7:30, did not get sat until 8:15. Since we had to wait we went to the bar where it took about 15 minutes to get a beer and a glass of wine which cost $15. I was appalled at how much a draft beer and a glass of wine costs. So we finally get sat and order drinks which takes another 15-20 minutes to get to the table. We order food which I ordered the cheapest item on the menu which is $18. The soup and salad came out fairly quick but very small portions. Then the chef comes out and cooks all the food in front of you at the table. The main thing I did not like about this is everybody is eating at different times. I was finished with my meal by the time some of our party just started eating. All in all, the place seemed to be mismanaged and everything is waaaaaaayyyyyy overpriced for what you get. The whole experience took 3 1/2 hours. I would never return to Benihana ever again. I would not suggest it to anyone.
(1)
Mark W.
This place doesn't deserve a single star. Very disappointed!!! I used to visit this place for the last 7 years and observed that this place progressively was getting worst and worst, and after yesterday's experience I will no longer ever go there again. Yesterday was my wife's birthday and she said I got "$30 certificate for my birthday sent from BENIHANA" so we invited few friends and made a reservation for party of six at 5:30 and requested entire table (when made the reservation we were assured that will have our own table), but when we got there and shortly after we got sat to HALF clean table that was ready to be used we were told by the general manager that we can't have entire table to ourselves. So they added two more people to our table, which was not a big deal. Food was OVERCOOCKED, the cook forgot some ingredients and had to leave the table while cooking. Service was terrible, additional charges added to the bill and at the end the ignorant general manager said that they will not accept the certificate, and gave us a corporate number to call. Left the place at 7:30. We will NEVER AGAIN EAT THERE!!! We were embarrassed in front of our friends and sorr that they had to go through this experience with us.
(1)
Chris B.
Without question, the worst restuarant I've been to in recent memory. You don't go here for the food, obviously, you go here for the show. That's why it's so expensive. It's hard to get into it when the waiter doesn't record your order correctly and you have to constantly correct the cook. My wife is a vegetarian and was served shrimp despite her order. It also didn't help that our cook was new and clearly was not as good as others. Additionally our waiter was unattentive (it didnt' seem that busy) and even when we did get his attention, he couldn't deliver on cripplingly difficult requests like more water. My in-laws were given a $10 gift card for a $35 meal they shared. It took them 20 minutes to get this gift card to them and as we walked out, my father-in-law remarked that he doubted he'd ever come back anyway. That perfectly echos my sentiments as well.
(1)
Rachel E.
It's like the McDonald's staff got a promotion, learned a few knife tricks, the difference between the Splash 'n Meadow and Land 'n Sea specialities, and how to slice and dice steak tips and shrimp tails...
(1)
amber j.
Night time is way to packed to enjoy. During lunch though is a perfect time to go. Lunch prices are lower plus most of the time you get a solo show. The wait staff is tentative and friendly. I love their Diablo sauce- it is the BOMB!!!
(4)
Shawn R.
go there for hibachi not sushi....lunch hibachi is half the price....it includes salad with ginger dressing, some of the best fried rice you will ever have, meat of your choice with sauteed vegetables served with delicious dipping sauces
Takes Reservations : Yes Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Dinner Parking : Street Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes Caters : No
Viviana P.
I had been here many times. The servers are randomly good or not. I like the show and definitely the kids enjoys it every time. They also give you a free dessert and picture if it's your birthday.
(3)Ariel M.
Great experience, got to have the head chef at my table and it was the best habichi experience I've had. Maverick is his name. Great cook and great show, definitely an experience you should have. Had the habichi chicken with fried rice, it cost $25 which is a bit much in my opinion but is a great choice for a special occasion. Definitely something you should experience at least once. Other places are hit or miss so don't let a bad experience stop you from trying again, if you get a good experience it will make you love it.
(4)Alex M.
Its times like this that i wish i could give 0 stars. DO NOT COME HERE IF YOU HAVE ANY OTHER PLANS FOR THE NIGHT!!. The service here was terrable. I was there yesterday (Monday June 25 2012) with no reservations. I showed up around 6:15 and was sat at our table withion about 5 minutes. Was promptly greeted by the server who explained the menu and took our drink order. Then came the waiting. Sat at the table from 6:20 untill about 7:00 before we got our waters. The chef didnt show up untill around 7:45. The whole experience took about 2 1/2 hours for a short show, mediocre food and a $65 tab for 2 people with no cocktails. I will not be returning. I do not reccoment this place.
(1)Mikki M.
Great food and atmosphere is always good. Staff left a bit to be desired.
(3)Sulema M.
I've always been a fan of this place. Maybe it's because of the cheesy performance the chef puts on or the because of the random folks you meet at the table you sit at. All in all, I've had pretty good experiences here. It was my FH's first experience here and he really liked it. We walked in on a Thursday night and it wan't crowded at all and we only had to wait about 10min to be seated. We were then seat with other parties forming a full table and proceeded with our order. Our server was quite spunky and was on the ball. She filled tea glasses quick, took away dirty dishes even faster and all with a smile. I especially admired her one side braid, where as the other side was very short.....hmmmm, new style? It was pretty neat. In any case, I ordered the deluxe treat with filet and lobster tail, my FH went with the Samurai (??) treat with filet and shrimp. Our chef, Cristiane did the typical cheesy flip the bowl into my hat trick and others, overall he was quick, cooked a damn good meal and was on his way. However, he did manage to mix up my plate with my FH's plate a bit. I also think I received some of someone else's regular steak in addition to my own filet. Oh well, I ate it, too bad. Yeah, $100 is a bit over the tops, but it was good. Where else can you get soup, salad, shrimp appetizer, filet minon, lobster tail, green tea and ice cream for TWO people for that amount? We would have easily doubled that at another place.
(4)Paul T.
I travel a lot and regularly patronize Benihana across the country. On my first visit to this location, I unfortunately encountered a sub-par Chef. A prior reviewer's comment about the McDonald's staff being promoted immediately came to mind. My chief complaints were that the Chef did not do any tricks (not even the volcano, really?), and he served the courses out of order. The shrimp appetizer was immediately followed by my Lobster tail while the vegetables (over)cooked.
(2)Scott L.
This is a sub-par attempt. My kids love it of course, but they really need to do better. It's very hit or miss with the chefs. We've had good ones, and we've had bad ones that dry out the food, serve it out of order or skip many of the "fun" things that make my kids want to go here. If you want to be safe, get something like the steamed salmon where they can't make a mistake. Some of the chefs have such strong spanish accents that you can't even understand them. Way too expensive for the quality of food.
(2)D-dawg M.
The front desk girl was not very nice. I got there (lunch at 1:30 PM) and said that there would be three of us (one of which has not arrived), she said it would take about 10-15 minutes for a table. 20 minutes later, she said that she was 'looking' for a table, when I can SEE that there are empty tables around. Then, she asked if all the guests are here, I said no (one person was running late), but we're ready to order. After that, she said she couldn't seat us because she needed all of us to be there. Are you serious? Last time I'm going back there.
(1)Jamison N.
Sitting at the bar and getting sushi and happy hour is the way i do benhiana. I havn't sat down for the show since i was a kid. I get a bargain for a lot of food by ordering a la carte in the bar section and always love it.
(4)Inayah V.
Full disclosure: I don't like hibachi, at all. That said I had an amazing time here! Our chef, Johnny, made the experience so this review is mainly to his credit. I ordered sushi,which he admitted to not making. Too bad, because it probably would have tasted better. Johnny is an extremely entertaining showman! Completely on point all night. Jokes, tricks, witty banter, cooking, his delivery and timing were all flawless! I will say, some of the other aspects of service were not to the standard you would expect for the prices. Plates were cleared a little too quickly in some cases, and they will not seat an incomplete party. Those things are forgivable, though. Our group really enjoyed the food, but it would not have been half the experience with anyone else. Well done, and keep it up, we've all unanimously decided to sit at your grill/ table again!
(4)Lindsey N.
Not much to say... Normally, I wouldn't come here, but my friend really wanted to witness the food show that is benihana. However, even after giving it another attempt, I still find this place to be overpriced fast food-like Asian food. I guess I'm funneling money into the food preparation service where the chefs prepare the food in front of you with flair. And I agree that that is always fun. But, I wouldn't say it's worth the price for the quality of food. I sampled food from the grill and sushi, and both were underwhelming. Also, at this particular location. The waitstaff experience slightly bothered me? We had to wait 20ish minutes for a seat. There are 3-4 hostesses (seemed like unnecessarily too many people) at the entrance podium and they greeted my party briefly and then quickly went back to gossiping with one another. We decided to sit at the bar and check out the menu before being seated and the bartender made us uncomfortable with his "jokes" (?) and constant chiming in while we were having private conversation. And then once finally seated, our personal waiter seemed to be rushing us to order. He literally asked us 5x within a 10 minute span of time if we were ready to order when obviously we were still deliberating... I say try it out once to cross it off your list, but then don't waste another visit in the future.
(2)Shawn B.
My daughter wanted to come here for her birthday and let me tell you that was an expensive disappointment. The show was super lame and all the cooks were doing the same worn out show with next to no enthusiasm. You could hear the same sentences being spoken at all the grills as you'd sit there. Most of the food flipped from the grill by the fine Hispanic cooks landed on the guests or on the floor. Don't get my wrong while living in California I really enjoyed the hibachi show at my favorite place on the coast and laughed and had fun with the engaging and entertaining cooks, but this was far from that experience and the food was average and relied heavily on dipping sauces. Definitely a chain restaurant feel and a quality, this might be more enjoyable for children or if you've never been, but if you have experienced the real deal you'll lighten your wallet for an average dining experience
(2)Samuel Antonio S.
Benihana has been a family tradition for some time. I grew up in CA and went to the one previously in Concord, CA. We went to this one for my birthday on on 6/12 around 6pm. My wife has Celiac disease and I had my doubts about keeping it in the land of Gluten-Free(dom). Our chef was HILARIOUS. I couldn't tell if he was funny because we were laughing at him or with him. Either way, mission accomplished. He was a little slow with the gluten allergy. In the end, it was fine and my wife did not have her hallmark of puking 90mins post-meal from contamination. Just make sure you are very clear! The hostess was notified about this the day of the dinner but the memo was not given to the chef effectively. Food was superb as usual.
(3)Crystal Girl S.
We used to be regulars here many years ago and stopped coming because the service and quality started lacking - not to mention, I feel it is a bit overpriced. After this visit, it was a reminder of why we frequent another place instead. First off, we walked into to an empty restaurant on a week night and were told they could not get us in. I asked why because the place was empty and she hostess told me that they had a lot of large parties coming in. Hum.....see the picture I posted. So we eat in the sushi area where you can order off the hibachi menu. It was fine but not fun for the kids at all ;( I have to say our server was great. I wish i could remember his name to give him kuddos but a younger guy who was really on top of it and took great care of us. My frustration is that the restaurant was still empty when we left. The hostess should have just apologized an said 'we are understaffed this evening and to better serve you, you can eat in the sushi bar and take advantage of happy hours prices while still ordering from our regular menu!' Instead, I had to ask many questions to figure this out on my own. In fact, another party of 6 was turned down as well and they just walked out! Train your staff Benihanas and work on scheduling so this kind of thing doesn't happen. You are losing customers and we won't be back any time soon either!
(2)Bre H.
Some people don't like the food here but I'll say the fried rice that they made was the best I'd had. I also had scallops which I'm a fan of and very picky about and they were very good at this location. My daughter (2 yrs) LOVED it. They are very good at making it a comfortable and fun experience. The reason I gave 4 stars is because of the front staff...the women that seated us were extremely rude. We came in on a Sunday night and she said it would be a while since we didn't make reservations which we understood. So we decided to sit near the bar until they were ready (because apparently their heat didn't work and it was very cold). we ordered a sushi appetizer and as soon as we did the lady told us we had an open table so we let her know that we ordered an appetizer and she was very snotty about it as if we weren't supposed to. She rushed us to move then when we got up to move to the other table she told us to wait again. Not very many complaints about the place other than that. I would return, maybe try another location, who knows?
(4)Shawn R.
Always a fun dinner entertaining every time we visit. I usually have the filet mignon. It's a great place for groups and fun for birthdays etc. I've also had the sushi it's great. The chicken fried rice is the BEST!
(4)Karrie H.
We've been coming to Benihana's for family celebrations for at least 4 years....without reservations (Mother's Day, anniversaries, birthdays anytime between 430 and 630pm). We arrived this evening at 4:37PM and were told that they were booked and the next available opening was at 9:00 PM. I peeked in the restaurant to find it completely open with the exception of 2 tables. I questioned them about the fact that the place is empty but they are *completely* booked until 9 PM. The hostesses said they had a party of 10 coming in at 445, another party of 8 at 5 and so on but the math didn't add up. At that time, they let it slip that they were short on chefs. Too bad for Benihana. We will be taking our business elsewhere.
(1)Chad G.
Very nasty rude place. Can't even get straight answer.Other location are nice helpful. Was not good enough stay free birthday meal.
(1)Sue N.
We went there on a Tuesday night and they required a reservation , really , they are busy ! We waited a little while and got seated at the hibachi grill. The cook was entertaining and the food was mediocre for what they charge. The restaurant is very noisy in the grill area and suitable for large groups of people who do not have much to talk about because you are not going to hear a conversation
(3)Moriah S.
I've been here more times than I can count and I think the food is wonderful. I love the Las Vegas roles they are to die for. I would criticize them on having the same played out routine every time. They also should season their food a little bit more. But I've been there over twenty times and I will continue going because I love their souls salads fried rice and their mustard and ginger sauces
(4)Dawn W.
I have to start by just saying that this is not for the food. It is for the show. It is for the kids and relatives from out of town. It is not cheap. You are paying for the show. Think Casa Bonita. We don't go there for traditional Mexican, southwestern or new west cuisine. It is frozen, cheap ingredients, reheated and shoved through a food tunnel where you wait before you see the show. For those that are visiting Benihana for a romantic night out, sitting alone, enjoying fresh sushi or a fresh bit of sea food or even a prime steak. This is NOT the place for you. Searching for fresh, local, sustainable food. Nope. Sake list - decent. Service - well, they cared and are clearly trained for the show, not for seamless service. You want, you ask. The show- the kids freakin love it. Shrimp tails pinging all over, fried rice shaped like a heart, totally rehearse spiel. Our guy- 16 years and i thought - my god. I thought, if I can make him honestly laugh I have succeeded. I did. The kids loved it. So again, I repeat. If you are searching for anything other than the show. Go elsewhere. If you are going for sushi, shame on you. You will get what you get and shouldn't pitch a fit. If you are going for fresh seafood- nope Low sodium - definitely no. If you want to drop a couple of hundies, and just roll with it, laugh with your kids and take some fun photos during the show. Then, yes, by all means. Once. And only once should you do this. Carlos, man, keep it up!
(2)Peter H.
I've been here both for the full blown hibachi show and for the much cheaper happy hour option on Monday-Thursday nights. The sushi is not top notch, but still good. Drunk specials are a great deal and I really like their appetizer selections. Plus they give you $30 to spend on your birthday month!
(3)Cyndi J.
So Benihana is a chain that I can tolerate. My daughter chose it for her birthday, and I am usually a huge fan of people cooking in front of me so I can see what's going in my meal. I made reservations for 3:30 on Sunday, a non-busy dinner hour. We checked in on time, but the other three of our party of five was 15 minutes late. The hostess was nice and said to let her know when we were ready. We didn't get seated until well after 4:00; they knew we were there, my guests were not more than 15 minutes late. I guess we had to wait on a party of four, and be squished into one table (normally I think they fit eight, and it's still tight). The service was SLOOOOWWWWWWW. I mean, really slow. Normally I don't mind, but this was a bit longer given their limited menu choices and routine. Our chef was entertaining, the food was good. It's gimmicky, but kids love it.
(3)Alia Z.
OK, I'm admitting that this place is a guilty pleasure for me. I don't really watch the performances, but I come for happy hour and hang out at the bar. The drinks are good, the fried rice is WAY good, and there are some other enjoyable snacks I tend to order (salad with the ginger dressing, Las Vegas rolls, soup). The waiters are always friendly and the manager tends to come around making sure everyone is satisfied. I'm sure it's overpriced when you go to the hibachi section. I don't go there.
(4)Jordyn E.
I have always been a fan of Benihana, their food is absolutely wonderful. We like that we don't have to get the whole "hibachi experience" if we don't want to and have the choice to sit in the bar/lounge area. For the most part our service is always on key. My only complaint is its polar opposite room temperatures. One minute it's a sauna (which when it's 20° out, is pretty nice) and 5 minutes later it's like the A/C is on! When we asked our waiter why it was suddenly so cold we were told they "don't control the temperature for this building"?? I've never heard of this. I know it sounds small but it definitely keeps me from coming in more because it's a bit of an inconvenience to keep putting on and then shedding your jacket every 5 minutes just to remain remotely "comfortable".
(3)Lois B.
My experience was nothing to write home about. All in all, it was just 'mehhh' at best. Service was the usual, well trained by the corporate. The food was pretty flavorless all throughout the meal. They use lots of soy sauce(too much in my opinion) and black pepper on EVERYTHING. their sauces don't really compliment anything on the meal. Their ginger and mustard sauce seriously need some updating because it doesn't enhance the experience of your meal. They need to develop something that will actually tastes good with the meal. I also believe that it's nonsense to charge $3.50 to substitute the white rice with chicken fried rice. I don't know why they don't have plain fried rice with veggies. The amount of chicken in the fried rice does not justify the upcharge at all. I'm hoping for a better hibachi grill to open in the near future here.
(2)James V.
We went to celebrate my birthday. It was an enjoyable and different experience. You have a personal server as well as your own chef that provides witty conversation as well as skilled tricks with the food and utensils. Nice place.
(4)Sara U.
Definitely surprised at the bad reviews as we've been here multiple times in the last several years and the experience has been consistently good. To me Benihana is the gold standard for hibachi places. There are many imitations but they just aren't ever as nice as B-hana. We've done Benihana for family birthdays (all of which are during a one month time period, how weird is that) since I was a kid. Since most of my family lives in Colorado now, we've carried on the tradition at this location. I have never had a bad experience here. Our service was excellent this time. Our chef Maverick was very cute and very entertaining for the 2 kids in the group. The quality of the food he cooked was on par with every experience I've ever had at Benihana. There was a big group of teenage or college age girls working at the hostess stand (like 5 or 6 of them for some reason) who were openly bitching about work in general. I don't really care as this doesn't affect my life, but if I was a restaurant manager I would want to squash this sort of behavior as some anal retentive patrons might be turned off. The kids with us love to look at the dramatic fish tanks here which thank you lord for maintaining them and keeping them clean. I hate going into a business with a fish tank and seeing it dirty and disgusting. I feel bad for the fish. These tanks were immaculate and the fish were amazing. Huge eel and a puffer fish too. That's all, I recommend. P.S. did you know that the restaurant was started by Rocky Aoki who is the father of DJ Steve Aoki? Little bit of trivia for you.
(5)Lan V.
I always enjoy coming to Benihana's for happy hour. They offer plenty of sushi and drinks to choose from. My regular order includes the rainbow roll, Las Vegas roll and yellowtail hand rolls. If you have never had their Las Vegas roll, you must try it! It's a deep fried roll and super delicious. Their wings are really good too but watch out because they can make it pretty spicy. The wings are tangy and have some Japanese influenced flavors and spices. It goes well with a side of the chicken fried rice. I like that at Benihana's, you get more bang for your buck. The rolls are large and have lots of filling, unlike at other restaurants where they are small and not very fresh. The staff here is very friendly, even the manager comes by sometimes to see how you are doing.
(4)Dustin F.
Oh how the mighty have fallen. I recently had the fortune (or disfortune) of eating there twice in a span of a few weeks. At least I can confirm that my review is accurate. The concept of going somewhere where the chef entertains you and pumps out butter filled food sounds awesome; however, Benihana has fallen far from what I remembered. Chefs - First off, not to be too controversial, but all the chefs are Mexican. Nothing wrong, except seems a bit odd at a Japanese restaurant. Second, they are COMPLETELY disinterested in being there. They mumble their jokes and are barely going through the motions - PATHETIC!!! Both times!!! Sushi - Two words ....Terrible....Terrible Food - Not bad...the rice, steak, shrimp, and chicken all are tasty, but again, hard to mess up with two+ sticks of butter and plenty o' sauce! Servers - About the same or worse than the Chef. It's too bad - I love the concept and can tolerate the food, but what's the point.
(2)Angelica P.
Sometimes ordering food can be a bit tricky when you have to eat gluten free. I came here with my husband to order for takeout and my server, Cristal, went above and beyond to help me with my order. I accidentally ordered something that was not gluten free but she came back and told me what substitutes I could do to keep it within my restrictions. I was very grateful for her! Other than that, it was good quality food! I had sushi and that has never failed to disappoint me. :)
(5)Rose M.
The chef was really nice however he forgot our rice, he kept making small mistakes and I wasn't impressed. The staff seemed really concerned about if we enjoyed it and I didn't want him to get in trouble. Did I enjoy it- mildly. Was the food good- yes what we got of it. Was it worth 25 a plate- no. Will I return? No
(3)Anna R.
Not Japanese, service sucks, not impressed with the same food after four and consumers are expected to pay 20.00 more
(1)Stan P.
Pro Tip: Since the whole Benihana experience is about the show and the food, make sure to upgrade your experience and ask for the chef "Maverick" to be at your table. He is the head chef, he trains the rest of them, he has the patter down and is worth the money spent for the entertainment. Think Gabriel Iglesias with knives.
(4)Liz O.
Happy hour only! That is the only reason why I come here. The Fufu drinks are satisfying enough due to the price during happy hour. The sushi and sashimi is standard! The ladies that work at the bar area are super friendly!
(4)ElizabethAnn B.
Yeah the wait took forever even when I gave name and party size.... quote 30-40 and it was OVER AN HOUR. plates at grill ...like 6 out of 8 were dirty with crusted food. DIdnt get my wine til we had already finished the salad and it was the wrong kind. Though the manager bought me a glass, I would go back. Cold air was blowing directly on us and the manager said he "thought" he turned it off. Hibachi chef was basically lame and not really interactive with table.
(1)Becca T.
LOVE THIS PLACE! Except for one thing: the front desk isn't friendly on the phone and in person. I made a reservation for two and the woman was interrupting me and sounded like she wanted to get off the phone with me asap. as someone who works front desk too, it was a little irritating. But a small bump doesn't stop me from coming here!
(4)Veronica G.
My friends and I frequent Benihana all the time. We have gotten to know the staff and we absolutely love the service we receive. On my birthday, I met my friends at Benihana to celebrate. Unfortunately they had to close early unexpectedly and we were unable to be seated. I was pretty bummed to say the least because we had to settle for another place for dinner. But tonight, almost a month later, the manager still recalled the mishap. We received a very thoughtful letter in the mail apologizing for the incident and he provided us a gracious gift card that will cover a meal for my husband and I to enjoy. Mathew, the manager, has gone above and beyond exceptional customer service once again. He is a great role model to all of the staff. We really appreciate the gesture and will continue to visit Benihana. We always receive the best service at this restaurant. We love the happy hour and bar room staff and the fact that the manager as well as the staff on the night of my birthday offered their heartfelt apologies for the early closure, would have been enough was more than a for us to continue our ritual visiting weekly. A huge thank you to our two favorite Matts (bar and manager) and Julie!
(5)sam n.
It used to be a great place. But not any more. For the amount of money you spend it should be a 5 star experience . We got there on Saturday , we asked for the sushi bar they informed us it on mon. Thursday. 5-7 pm. So since we got our drink already we decide to stay. We ordered two sushi special 16 piece each. It took almost 40 min to get the food. My wife had there sushi boat which come with steak and fried pepper etc... The steak was cold the food was horrible . We got our sushi it was cold tasted as a sushi you buy at some low grade all you can eat. The AC was broken it was chilly day in colorado but we had AC on. We asked the waiter she said they have this problem all the time... Are you kidding me in colorado... It cost us 80 dollars for thee people. We left hungry never again Benihana . Will go to hapa sushi. Or Taco Bell at least it will not cost 80 dollars. Stay away.
(1)Lori H.
I was most excited to have dinner here but left a little disappointed. My husband order two sushi rolls, one the server recommended to him. One roll came (it was delicious!) and the other roll never came (the one she suggested). Hmmmm. After dinner was over we asked about it and she told us it wasn't on the bill. We didn't ask about that, my husband was hungry since all he ordered were those two rolls for dinner. Oh well, he ate a sandwich when we got home. Also, if you are a fan of the Japanese white sauce (yum yum sauce)..... They do NOT serve it here. The hibachi is served with a ginger sauce and a mustard sauce. The meat and veggies were good but if your a fan of the traditional white sauce that they serve in most every other hibachi style restaurant be prepared that it will not be there. Otherwise, the restaurant was clean and the staff was friendly.
(3)Bryan E.
Good food and outstanding service. Our chef, Maverick, was entertaining and prepared our food specifically as requested. Great lunch experience!
(4)Melissa M.
I visit this restaurant frequently because I think their happy hour sushi menu is hard to beat. I'm just learning to like sushi, so I stick to the more basic rolls, which I think are great at Benihana. I especially like the Las Vegas roll (order without the spicy mayo...it's way better)! The three star rating is due to service and the bar area. There is a major problem with the air conditioner/heating unit at this location. The air literally goes from freezing cold to burning hot non-stop. When we asked what the problem is, we were told it's a corporation and they can't control the air. I've never heard such a bogus response. Also, the servers in the bar/lounge area are hit or miss. There are a couple ladies that do a great job, but the bartenders have a lot to learn. They are so focused on themselves, they completely forget there are customers waiting to be taken care of. I'm hoping these issues are resolved so we can continue to visit Benihana.
(3)Jeremy S.
Lets be honest, its Sunday night sushi in Broomfield, CO. Not bad for what it is! Service was great at the bar.
(4)Richard P.
Over-priced, mediocre food. Half of our group of eight ordered steamed rice and that never showed. You eat piecemeal as the food comes off the grill, so part of our group was left watching while others ate. Eat the veggies, wait on the meat to cook. Our chef was distracted the whole time trying to communicate with someone else on the floor. The shrimp was good but filet mignon was unremarkable. Our server was slow in clearing plates and seemed to be unhappy to be there. Never again...
(1)Deno V.
The food was good. The staff was attentive. However, the chef talked to someone at the table the entire time he was cooking. I hesitate to use the word chef. Overall everything was okay. PS. Why no Japanese chefs? It's turned into Mexihana. I remember when Behihana was the one of the top places to go. I won't be back.
(3)Megan S.
If I could give this place zero stars I would. We went here last night with a big group (15 of us). We made a reservation and ended up waiting 45+ minutes to be seated. We were split up in 2 groups, and sat at our table waiting a good hour before we were served anything to eat. The soup and salad that comes with the entrees were mediocre at best, and lacked flavor. Plus the portions were very small. When our chef FINALLY arrived (now a good 1.5+ hours after our reservation), the grill was off and he had to turn it on and return 10 minutes later to start grilling our food. I ordered a filet mignon, cooked medium, with mushrooms. The filet was overcooked, and definitely not worth the $23 they charge. The only positive of the meal is that they do accommodate gluten-free with gluten-free soy sauce. We were there for 3.5 hours - SO not worth the time or money. This place is super gimmicky (the chef who prepares your food at the grill at your table does lame tricks) and overpriced. I won't be returning to this restaurant EVER again. Also, to top it all off, I checked my banking account this morning, and I was charged 3 times for my meal.
(1)A Marie J.
We used to go here quite often until the place really went down hill. On one occasion there was a hair on the grill frying. We asked them to wipe it down but somehow a hair ended up in my sons food. We waited about a year and decided to try it again. Where to start. First of all we were seated for lunch. The table was dirty, as well as the grill, with left over rice from the last seating. Our silverware and plates were dirty as well. We asked to be moved, when we got to the next table, pretty much the same thing. The plates were greasy, when I talked to the manager, he said that they are imported plates and they have imperfections in them. I know the difference between imperfections and all out grease! We decided to stick it out and eat. The food was ok, but will not be back. I hate to see what the kitchen looks like. Yuck. Beware.
(1)Talia T.
I have gone here every year for my birthday for about 9 years. 9 years ago it was better than it is now, but I still like it. Alfonso is the chef we choose, he is awesome. Food is great, sushi rocks, place is CLEAN, staff is friendly and prompt. Ambience is warm and inviting amd the grills are cleaned well. Pricey but still a favorite!
(4)Will D.
Like most everyone, poor service... attitude...manager...pricing are beyond the pale. DON"T GO. I don't know how they stay in business. They shouldn't be in business. The inmates can't run the asylum. Trust me.
(1)Ashlei K.
I only come to Benihana for the happy hour from 5:30pm-7:00pm. $2 sake and $3 sushi rolls/select appetizers, why wouldn't I? I wouldn't bother to come here for the grill. It is just too pricey for the bland taste. You're basically paying to see the chef do some cool tricks, and that's all. Come here for Happy Hour, it's a much better experience for a better price. I always order the Yellowtail Sashimi with Jalapenos. I believe this is their best appetizer and it never disappoints. The sashimi is usually fresh, about as fresh as it's going to get in Broomfield, CO. I enjoy almost everything on the happy hour menu. I suggest going here if you're in the mood for sushi and you don't want to drive too far. However, be prepared for horrible service. It's best to order everything you want all at once to save time. It usually takes the servers quite a while to check on your table.
(3)Leslie C.
I'm not sure why there are so many bad reviews. Of course, we were here at 4:00 so not a busy time! the food was good, not the best sushi ever but pretty good! Also only $16 for our sushi boat and it was plenty of food for 2 of us.
(4)Frances B.
Had reservations... Might as well be first come first serve as we still had to wait a long time. Decided to go to Buca Di Beppo where the customer service is great, got seated right away, and the food is awesome.
(1)Jamie L.
Thursday Evening, 7:30pm. Two tables in the *entire* restaurant. The rest of the place is EMPTY. The hostess greets us in Spanish-Accented Japanese (woah!) We are a party of two. Her: "Okay, can you give me a minute" Me: "Sure" Her: "Okay, like twenty." Me: "Excuse me??" Her: "Well, you can sit in the Sushi Area." Me: "Um, we are here at BENIHANA. We don't want SUSHI. We want SHRIMP thrown at our HEADS!" *Fast Forward to us asking to speak to the manager* Me: "Can you tell me why, when you have an empty restaurant, you are telling me I have to stand in the empty lobby for TWENTY MINUTES?" Manager: "Well, we don't have chefs. You can have a ($14) drink at the bar while you wait." Me: "Bye." ------- Seriously. I can't imagine why, at the peak of dinner hour, they "don't have chefs"... but that does quite adequately explain why the place was a Ghost Town. The manager was actually quite rude in both tone and manner, and the Spanish-Accented Japanese-Speaking hostess actually proceeded to have a conversation IN SPANISH with the Bus Boy, right in front of us, ABOUT US. (I understand Spanish, Miss Snippy.) I promptly called Benihana's Denver Location (We had a coupon, and *Dammit* I was gonna use it!) and spoke to the manager there. He was apologetic (The manager at Broomfield didn't apologize ONCE) and understanding, and promised he'd have us seated the moment we walked into the door. True to his word, he did. Incidentally, that location was busy, bustling, and full, quite contrary to the empty, sad Broomfield location. I'd recommend making the extra drive to the Denver location if you happen to have the Benihana Craving. (Or a coupon.) It was well worth the friendly, quality service and I'm sure with the difference in the amount of customers, the food is fresher too. But steer clear of the Broomfield Location.
(1)Karen K.
Meal was excellent and our chef, Nemo, was funny and very good at what he does. My complaint would be the noise level, which makes it hard to converse and the fact that they always have to "fill" a table. I would have preferred to have our special dinner with just our family. I ordered scallops, which were delicious. However, my meal was made first and by the time Nemo got to the onions and mushrooms, I had already finished the scallops. Again, there were too many of us at the table.
(4)Ryan M.
It's bad when I have to review a restaurant based solely on the service. Well, this is because we never got to eat. My wife and I hit this restaurant for the first time this past New Year's Eve. It was a spur of the moment. I honestly didn't think we would be able to get in, but it was before dinner (around 4 or 5pm when people were just getting off work). So, we get in there and we had to wait 15 minutes to get seated, and it wasn't busy. When we finally got seated, they attempted to place us at a table with a large family with a bunch of kids. Okay, I get how this setup works -- but when there is nobody there, couldn't they just seat us at our own hibachi? My wife and I didn't want our nice dinner ruined by sitting with random people we didn't know, along with their screaming kids. So, after we asked for our own hibachi and were turned down, we were told we could have a seat in the bar area. We did just that. There were two tables that were occupied in there. The rest of the dining area was completely empty. We sat for what seemed like another 15 or 20 minutes with no acknowledgment from anyone... and we did NOT seat ourselves, but were sat by who was I assume to be the manager. We walked out --- P.F. Chang's preferred our service. We will not be returning to actually... you know... eat.
(1)Parf P.
I think we had a new chef because the show wasn't that good but he was nice and the food was great.
(3)David P.
This restaurant was very disappointing. While the food was of a good quality, the chef we had put no effort into his presentation at all, no tricks of any kind. When the manager asked if we had enjoyed his show, we expressed our complaints, and were met with a 'Well the other people at the table don't seem to have any problem with it' ... giving the impression that he thought I was lying. Not happy at all with the service for the price, and won't be returning
(2)MK P.
After reading their bad reviews I don't know why I thought that my experience would be any different. My review would not be a zero, it would be less than zero, they should be ashamed of themselves. We made reservations and still waited 35 minutes for the hostess to come over to us and explain that they were in a "bit of a pickle for reservations" and would not be able to seat us. Unbelievable! We were warned by the bad reviews on Yelp and I had printed a copy and asked the hostess to read it as we walked out.
(1)Kris K.
I know a little Japanese from my grandmother, and I'm pretty sure Benihana means "dry, overcooked, underseasoned, overpriced and dull". So, I guess this place hits the nail on the head. I found it hard to fake a smile at this food when my mother took me here for helping her out. As I attempted to choke down the burnt and rubbery scallops, I forced my mind to a happy place filled with flowers and birds. The bland steak tempted me to jam the disposable chopstick under my fingernails like a Chinese bamboo torture. I'm not sure if those were once mushrooms on my plate prior to being destroyed by the giant grease splattering table they call a hibachi, mainly because I could no longer see through the cloud of smoke. At $30-$50 per entree, I hope they send at least a little of what they save on ambiance, ingredients, seasoning and talent to the Japanese tsunami fund. Domo arigato, I go there no mo'.
(1)Missy P.
WORST SERVICE EVER!!! I'm a new mom and love sushi so my hubby decided to surprise me with Benihana's for Mother's Day dinner. He made a reservation for the 2 of us at 4 pm, when we got there the place was EMPTY and they told us it would be a 45 minute to an hour wait (with a reservation keep in mind). So we decided to eat in the sushi area. We sat down at a table that only had chopsticks on it, no napkins no soy sauce...actually none of the tables were set for service and quite a few of them were dirty. Sat there for about 5 minutes before a waitress even greeted us and brought us menus. We asked the waitress for the sushi menu and she told us the happy hour sushi wasn't available on the weekends...that's fine we said we would still like a sushi menu...again the waitress was confused and we pretty much had to draw her a picture of the sushi menu we wanted (you know the one where you check off the sushi you want). We ordered lemonade drinks which were ok, not anything special to write home about. When I requested a refill the waitress took my glass and brought back the same exact glass with more lemonade but no new ice or even a new lemon wedge (so I got luke warm lemonade). Don't get me wrong but when they take your glass aren't they supposed to bring you a brand new clean one??? We ordered quite a bit of sushi which half of it sat on top of the bar for at least (if not longer then) 5 minutes before the waitress brought it to us (oh and she was not busy, she only had 5 tables total and we did not all sit at the same time). When they brought our first plates of sushi we had to ask for napkins and soy sauce (also had a dinner salad and had to eat that without a napkin). The sushi was only ok, will not go back there for that. Actually won't go back there for anything. They also charged us for a roll we did not get, we would have asked them to remove it but did not want to sit there for another hour waiting for the waitress to come back. This place was horrible and definitely put a damper on my first Mother's Day, I can see why this place is going downhill... Do not go there, it's a complete waste of money!
(1)Michelle P.
I was not impressed at all. My daughter and I went and sat at the hibachi table. We each ordered our own meals, shared a half of a sushi roll and I had two glasses of wine. My tab was $105 and believe me, it was not worth $60. I don't mind paying a lot of money for a great meal but hate spending money on crap. The food was fresh but very bland. The sushi roll was completely cooked and very bland. I didn't feel like I was eating sushi at all. The filet minon was fresh and tender but again, bland. The chef was talented but you could tell he had done this for a very long time. He was just going through the motions and didn't seem happy about being there. I watched the other chefs and although more enthusiastic than our chef, the show was still not worth the prices they charge. I have been to hibachi grills that are much more flavorful and at least $10 a plate less expensive than Benihana's. Unfortunately, I can't recommend a good one in the Denver area just yet but I will keep you posted! I will not come back on my own accord that is a promise!
(2)Shawn P.
Took my wife here for Mothers Day, because she likes sushi and i like the other stuff and this place "had" good service and sushi. Had a reservation for 4 o'clock, get there at 3:50 and was told that there would be a 45 min to an hr wait. Really...so we go to the sushi bar instead and decide to just do sushi. We sit down at what appears to be a ready table, but alas it's not. No napkins or soy sauce, no hand wipes. Looked around, none of the tables were even set for service. We ask for sushi menus, you know the ones you heck off what you want, and the waitress proceeds to tell us the the happy-hour sushi is only on week days. I again request the sushi menu, for the reason we want to mark what we want. We order drinks and those come out questionable at best, and we begin to get the sushi we ordered. First plate is fine everything is good, then our waitress gets a 2 top table and a 4 top table and all hell breaks lose. Suddenly our other sushi is sitting on the counter waiting to be brought to us and she doesn't get it to us for almost 5 min. Wife ordered another drink and OMG, they used the same glass. They didn't bother dumping the old ice and refilling it or even change out the lemon sliver. And it's a behind the bar mixed drink, germs. So to cut this rant short, on a $114.00 dollar I tipped 6 because of poor service, poor leadership skills on management, and unsanitary practices. Myself and my wife will never go back to this place again. Can you trust the staff?
(1)Darien S.
Food was good. Service was fine. It was the environment that was bad. Very poor ventilation with smoke smell all over. You could see that the smoke from the cooking wasn't going into the exhaust, but was coming out the side. With multiple table like this, it creates a huge problem. The show was also not the best. The chef didn't even do the onion train or the famous volcano. He kept messing up the tricks like throwing the egg shell into his hat. Not worth the $30 at all.
(2)Steve K.
We ate here last night (Oct 4, 2009). I agree with some of the reviews: I was expecting authentic Japanese chefs--but there was not any there. Our Chef was Hispanic, and he was excellent, but it takes away from the experience. Making it even more culturally bizarre, I thanked him in Japanese ("Domo arigato gozaimasu") and he responded "De nada!" The Good: The Tuna Steak and cold-water Lobster are fantastic! The sushi is pretty good, but I've had better at East Moon Bistro (Westminster) and Sushi Zanmai (Boulder). The Bad: The service was a little slow, and we had to remind them to get our drinks. The Ugly: Final bill was $137 for 2 people. I had 2 Sakes and 2 Asahi beers (SakeBombs!). She had 2 glasses of wine. The rest was food.
(3)Suzie S.
We first visited this location several years ago and came regularly for lunch. The food and service was excellent but the supper menu is on high side for what you get. The kids loved the chef performance and silly jokes. Then something happened and the quality of food really deteriorated and after several more visits this appeared to be the new standards so like others we stopped coming. I see in the reviews that they are under new management so probably will give them a try again for lunch. I am like others who did not appreciate the extra charges that quickly add up not to mention the higher city tax of Broomfield. We generally spend $30 for lunch menu for two with appetizer and beverage.
(3)Kate G.
I came here last month with a group of four to take advantage of their May Special, a $39 filet dinner for two. The hibachi tables were mostly empty so I was surprised when they sat us at a table with a mother, her two young sons (celebrating kindergarten grad?!) and their grandmother. The table right next to us had a young couple and six open seats, you'd think it would have made sense to put us there rather than fill a table with two polar opposite groups? Luckily the mother at our table was not uptight because we all had drinks and got pretty loud and probably inappropriate (it's never a good idea to bring up my in-laws after I've had a glass of wine LOL). Our chef was fun and the food was good. Yes it's a chain but I've never been able to recreate their stir-fry taste at home. Portions were drastically smaller than the last time I've been in a Benihana which was ok for me since I didn't leave painfully stuffed, but I've also never left without leftovers. The real bummer of the night was that our bill was over $200. They charge extra per person for fried rice (good luck finding that on their menu and they won't tell you when you order either), I think it was a ridiculous $6. Our glasses of cheap wine were $9, beers were $8. I just can't stomach ever driving to Broomfield again to eat in a shopping mall parking lot surrounded by other chains to pay $200+ for dinner.
(2)Marc S.
Went here for the first time last night and it will definitely be the last time. We had a reservation for 7:30, did not get sat until 8:15. Since we had to wait we went to the bar where it took about 15 minutes to get a beer and a glass of wine which cost $15. I was appalled at how much a draft beer and a glass of wine costs. So we finally get sat and order drinks which takes another 15-20 minutes to get to the table. We order food which I ordered the cheapest item on the menu which is $18. The soup and salad came out fairly quick but very small portions. Then the chef comes out and cooks all the food in front of you at the table. The main thing I did not like about this is everybody is eating at different times. I was finished with my meal by the time some of our party just started eating. All in all, the place seemed to be mismanaged and everything is waaaaaaayyyyyy overpriced for what you get. The whole experience took 3 1/2 hours. I would never return to Benihana ever again. I would not suggest it to anyone.
(1)Mark W.
This place doesn't deserve a single star. Very disappointed!!! I used to visit this place for the last 7 years and observed that this place progressively was getting worst and worst, and after yesterday's experience I will no longer ever go there again. Yesterday was my wife's birthday and she said I got "$30 certificate for my birthday sent from BENIHANA" so we invited few friends and made a reservation for party of six at 5:30 and requested entire table (when made the reservation we were assured that will have our own table), but when we got there and shortly after we got sat to HALF clean table that was ready to be used we were told by the general manager that we can't have entire table to ourselves. So they added two more people to our table, which was not a big deal. Food was OVERCOOCKED, the cook forgot some ingredients and had to leave the table while cooking. Service was terrible, additional charges added to the bill and at the end the ignorant general manager said that they will not accept the certificate, and gave us a corporate number to call. Left the place at 7:30. We will NEVER AGAIN EAT THERE!!! We were embarrassed in front of our friends and sorr that they had to go through this experience with us.
(1)Chris B.
Without question, the worst restuarant I've been to in recent memory. You don't go here for the food, obviously, you go here for the show. That's why it's so expensive. It's hard to get into it when the waiter doesn't record your order correctly and you have to constantly correct the cook. My wife is a vegetarian and was served shrimp despite her order. It also didn't help that our cook was new and clearly was not as good as others. Additionally our waiter was unattentive (it didnt' seem that busy) and even when we did get his attention, he couldn't deliver on cripplingly difficult requests like more water. My in-laws were given a $10 gift card for a $35 meal they shared. It took them 20 minutes to get this gift card to them and as we walked out, my father-in-law remarked that he doubted he'd ever come back anyway. That perfectly echos my sentiments as well.
(1)Rachel E.
It's like the McDonald's staff got a promotion, learned a few knife tricks, the difference between the Splash 'n Meadow and Land 'n Sea specialities, and how to slice and dice steak tips and shrimp tails...
(1)amber j.
Night time is way to packed to enjoy. During lunch though is a perfect time to go. Lunch prices are lower plus most of the time you get a solo show. The wait staff is tentative and friendly. I love their Diablo sauce- it is the BOMB!!!
(4)Shawn R.
go there for hibachi not sushi....lunch hibachi is half the price....it includes salad with ginger dressing, some of the best fried rice you will ever have, meat of your choice with sauteed vegetables served with delicious dipping sauces
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