A solid 3 Stars. We like to go here for beers, appetizers and trivia. A great way to spend a rainy afternoon and a just a little down time. We never eat dinner or lunch here but love to play the trivia games. Service in the bar area has always been fast and friendly.
(3)
Steve R.
Staffing seems chaotic here. We honestly get better service when eating in the bar. The dining room servers were seriously overworked at 6 pm on a Thursday evening. Food is just ok. Nothing special but nothing horrible. The joint was hopping for a Thursday night. Solidly A-OK.
(3)
F U.
I was all for stopping by to get dinner with the family. Ordered the fried pickles for an appetizer it was like eating flour paste covered soggy pickles with whole peppercorns thrown in to insure you break a cap or a tooth. Told the waitress about she says "oh well the menu will change in a month or two". 30 minutes goes by "were so busy I'll check on your food". So we wait... The restaurant is half full mind you. My food comes out ice cold it had been setting in the window for quite awhile. At this point I'm torqued. Her response we had to wait for the rest of your food to be prepared.. so a quesadilla takes longer than a steak???? I will never eat here again period. STAY AWAY
(1)
Morgan M.
Chilis has been one of my families go to spots for years now at least over 8 years . We have constantly been going for their different selections of food ! It's a great family environment . Although I have encountered many bad experiences with my food being incorrect . I have always had to substitute and change things on my dinner options because of allergies and many times it had been wrong.. The wait staff is very generous though.. The change of the menu is for the worst.. Many of the favorite menu items have been taken off .. Potato skins, Philly cheesesteak, chicken Cesar pita .. Those were some of the many delicious items that have been removed . The new items on the menu are just getting greasy and unhealthy .. Not attractive menu options .. However they have some good items but feel it's still lacking many options .. Like why is there no veggie burger ?
(3)
John W.
Steak was not good at all. I had to chew each bite for a long long time..even though it was supposedly well done.
(1)
Herman S.
Terrible experience. The hostess told us it would be 20 minutes. No problem, told her we would be waiting outside. I immediately received a text indicating I would be notified when our table was ready, awesome! Text never showed up. After half an hour I asked the hostess where we were on the list. She laughed that she gave our table to another family. We were seated immediately after the party she called indicated they were at the bar. The service was pretty good though the Manager came by after I finished a Stella Artois and asked if I wanted another. I told him no thanks I would take a Sam Adams Oktoberfest. I received two Sam Adams and a Stella. I told the waitress I didn't order the Stella. She took it back to the bar where it sat for about 40 minutes opened until apparently someone else ordered one and they served it. I am sure whoever did wouldn't appreciate it sat open for 40 minutes opened at the bar. The kitchen was a disaster as well. We will never come back to this Chilis.
(1)
Shiloh C.
I have been to many locations and this one had the same great food but the service was incredibly odd and out of sorts. They were training servers which resulted in 5 different people coming to our table. It was confusing and annoying because we would ask for something from three different people but never get what we needed or three times the amount we asked for because no one was talking with each other. The manager was on their phone and ignoring the staff and customers which was insulting considering what we were experiencing.
(3)
Shannon M.
No good beers on tap or bottle. Tried to order a vodka drink they couldn't do, no suggestions from server, who said, 'Uh huh," when I thanked her for the beer I finally chose. We ordered a plate to share & server seemed irritated... We ordered guac, and a combo: a tostada & chicken chile ench, received a taco instead of tostada.... Blah, this is why I don't eat here!
(2)
Laurie C.
This review is for the Southlands location in Aurora, CO. The food was good, however I tried the new chicken enchiladas and wasn't too impressed. It was a lot of good, but the flavor was a little more bland than what I prefer. Our waitress was MIA for most of the meal and seemed to forget we were her table. I don't like that the new table systems allow kids to play games. My son grabbed it up and started playing before I even knew what was happening. It comes at a charge of .99 and doesn't have to have parent approval. I prefer to keep games away during times we eat and just enjoy family time.
(3)
Candace S.
I ordered a fairly decent amount of food with my husband Friday night, we had asked for the meals themselves to be Togo, but ordered a few margaritas and a skillet queso for while we waited. The server, Tegan, was clearly in the weeds at the bar, she was flustered and really let it show. I witnessed the manager give her more of a sympathetic shoulder wiggle than any actual assistance, and her obvious nonchalant attitude was seriously infuriating. Our skillet queso showed up sans skillet, and about fifteen minutes later, Tegan finally took our order then. We stayed in good spirits, even though we were in a hurry, and ended up just staying there and eating a desert along with our apps. We weren't hungry anymore, so I took the bag of Togo food home, and never gave it a second glance, it would be my meal for my double the next day at work. When I went to eat my food I realized it wasn't even there, the only food I had for the day wasn't even there! Chili's was closed by the time I got off work, and you just know you can't go back after an entire day has passed. I wasn't do disappointed with the bartender, as it was clear she was doing everything she can, but shame on management, for poor staffing on a Friday night, and not doing anything while your team clearly struggled.
(2)
Damion W.
When you review chain restaurants like Chili's, Applebees, or ANY chain restaurant for that matter, you have to take it for what it is. I ordered using their mobile application. I saved some money using the mobile app GREAT! They had a special parking space close to the pick up door GREAT! My order was ready when they said it would be ready GREAT! When I got to my destination and was ready to eat, it tasted just like it would if I would have stayed to eat, GREAT! If you decide to go to this Chili's on a weekend, be prepared, this.place .gets.packed. That being said, they must be doing SOMETHING right. So, I would take the reviews that bash this place with a grain of salt. One thing that you are going to get from chain restaurants for the most part is consistency. The only thing they really need to pay attention to is special order details, customer experience, etc. Get a grip peeps...
(3)
Samantha S.
I have no idea why this place has so few stars - and that's coming from someone who hates chains. We came in one night for a drink and dessert. Both bartenders and the manager came over, introduced themselves, and struck up conversations. The margarita was one of the best I've ever had and the service couldn't have been better. Looking forward to a return visit!
(5)
Cassandra F.
Chili's is Chili's so there's not a lot you can say about it. Typically I get food to go, and they're pretty fast at making take-out, and it usually doesn't take too long to pay once you get there. The food has always been good, though they often forget sides that are asked for (particularly anytime I ask for a side of BBQ sauce for some reason). Overall good though, I'll be back for more.
(3)
Mari C.
The food is just ok for me but the kids like it so we come here often. The staff always has been great here. I love that we never have to ask for refills. They just bring them on over.
(3)
Chrissy K.
Ordered Chilis-To-Go due to my boyfriend messing up his ankle. Placed my order online which was easy! Said my order would be ready at 12:25pm on a Friday. I got there at 12:20pm so that I made sure my food didn't sit for too long. Went in and to the bar (per the sign on the To-Go counter). A lady walked by and said, "one moment." 5 minutes later and watching multiple staff stand around talking that same lady came back and asked if I had a To-Go order. She told me my total and I told her I paid online. She said that it didn't go through. I asked her to check. As she was checking I looked on my phone and noticed that the amount was taken from my bank account. I explained that it went through. She insisted I pay again. She went and got the manager who also said I didn't pay yet. I was about ready to walk out. They realized that I did pay and off I went. I got home (2 miles away). I opened the food and it did not look good. I ordered chicken with sweet potato fries. The chicken was cold and the fries were extremely soggy from the juices of the chicken. We both ate about 1/2 of our food and the rest went to the dogs. Was really bummed as the To-Go option was very handy thought when pizza just isn't what we're craving.
(2)
Blythe B.
Obviously, Chili's is not the place to go for a cutting edge dining experience - or a unique one. But if you want something quick, cheap, and dependable and a better-than-average margarita, you could do worse. And we had really fabulous service today. My son didn't eat his chicken (he thought it was too spicy). We didn't see the point in complaining about it, but they noticed, comped the chicken, and asked us if we'd like them to make some plain chicken for us to take home. That was way beyond anything I expected. A+ for customer service.
(3)
julie n.
Good old Chili's...can't complain. Love the mango ice tea.
(3)
Jay W.
the string onions are getting worse and worse, if you are looking for something cheap then this is the place.
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Loud Alcohol : Full Bar Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes
Robin B.
A solid 3 Stars. We like to go here for beers, appetizers and trivia. A great way to spend a rainy afternoon and a just a little down time. We never eat dinner or lunch here but love to play the trivia games. Service in the bar area has always been fast and friendly.
(3)Steve R.
Staffing seems chaotic here. We honestly get better service when eating in the bar. The dining room servers were seriously overworked at 6 pm on a Thursday evening. Food is just ok. Nothing special but nothing horrible. The joint was hopping for a Thursday night. Solidly A-OK.
(3)F U.
I was all for stopping by to get dinner with the family. Ordered the fried pickles for an appetizer it was like eating flour paste covered soggy pickles with whole peppercorns thrown in to insure you break a cap or a tooth. Told the waitress about she says "oh well the menu will change in a month or two". 30 minutes goes by "were so busy I'll check on your food". So we wait... The restaurant is half full mind you. My food comes out ice cold it had been setting in the window for quite awhile. At this point I'm torqued. Her response we had to wait for the rest of your food to be prepared.. so a quesadilla takes longer than a steak???? I will never eat here again period. STAY AWAY
(1)Morgan M.
Chilis has been one of my families go to spots for years now at least over 8 years . We have constantly been going for their different selections of food ! It's a great family environment . Although I have encountered many bad experiences with my food being incorrect . I have always had to substitute and change things on my dinner options because of allergies and many times it had been wrong.. The wait staff is very generous though.. The change of the menu is for the worst.. Many of the favorite menu items have been taken off .. Potato skins, Philly cheesesteak, chicken Cesar pita .. Those were some of the many delicious items that have been removed . The new items on the menu are just getting greasy and unhealthy .. Not attractive menu options .. However they have some good items but feel it's still lacking many options .. Like why is there no veggie burger ?
(3)John W.
Steak was not good at all. I had to chew each bite for a long long time..even though it was supposedly well done.
(1)Herman S.
Terrible experience. The hostess told us it would be 20 minutes. No problem, told her we would be waiting outside. I immediately received a text indicating I would be notified when our table was ready, awesome! Text never showed up. After half an hour I asked the hostess where we were on the list. She laughed that she gave our table to another family. We were seated immediately after the party she called indicated they were at the bar. The service was pretty good though the Manager came by after I finished a Stella Artois and asked if I wanted another. I told him no thanks I would take a Sam Adams Oktoberfest. I received two Sam Adams and a Stella. I told the waitress I didn't order the Stella. She took it back to the bar where it sat for about 40 minutes opened until apparently someone else ordered one and they served it. I am sure whoever did wouldn't appreciate it sat open for 40 minutes opened at the bar. The kitchen was a disaster as well. We will never come back to this Chilis.
(1)Shiloh C.
I have been to many locations and this one had the same great food but the service was incredibly odd and out of sorts. They were training servers which resulted in 5 different people coming to our table. It was confusing and annoying because we would ask for something from three different people but never get what we needed or three times the amount we asked for because no one was talking with each other. The manager was on their phone and ignoring the staff and customers which was insulting considering what we were experiencing.
(3)Shannon M.
No good beers on tap or bottle. Tried to order a vodka drink they couldn't do, no suggestions from server, who said, 'Uh huh," when I thanked her for the beer I finally chose. We ordered a plate to share & server seemed irritated... We ordered guac, and a combo: a tostada & chicken chile ench, received a taco instead of tostada.... Blah, this is why I don't eat here!
(2)Laurie C.
This review is for the Southlands location in Aurora, CO. The food was good, however I tried the new chicken enchiladas and wasn't too impressed. It was a lot of good, but the flavor was a little more bland than what I prefer. Our waitress was MIA for most of the meal and seemed to forget we were her table. I don't like that the new table systems allow kids to play games. My son grabbed it up and started playing before I even knew what was happening. It comes at a charge of .99 and doesn't have to have parent approval. I prefer to keep games away during times we eat and just enjoy family time.
(3)Candace S.
I ordered a fairly decent amount of food with my husband Friday night, we had asked for the meals themselves to be Togo, but ordered a few margaritas and a skillet queso for while we waited. The server, Tegan, was clearly in the weeds at the bar, she was flustered and really let it show. I witnessed the manager give her more of a sympathetic shoulder wiggle than any actual assistance, and her obvious nonchalant attitude was seriously infuriating. Our skillet queso showed up sans skillet, and about fifteen minutes later, Tegan finally took our order then. We stayed in good spirits, even though we were in a hurry, and ended up just staying there and eating a desert along with our apps. We weren't hungry anymore, so I took the bag of Togo food home, and never gave it a second glance, it would be my meal for my double the next day at work. When I went to eat my food I realized it wasn't even there, the only food I had for the day wasn't even there! Chili's was closed by the time I got off work, and you just know you can't go back after an entire day has passed. I wasn't do disappointed with the bartender, as it was clear she was doing everything she can, but shame on management, for poor staffing on a Friday night, and not doing anything while your team clearly struggled.
(2)Damion W.
When you review chain restaurants like Chili's, Applebees, or ANY chain restaurant for that matter, you have to take it for what it is. I ordered using their mobile application. I saved some money using the mobile app GREAT! They had a special parking space close to the pick up door GREAT! My order was ready when they said it would be ready GREAT! When I got to my destination and was ready to eat, it tasted just like it would if I would have stayed to eat, GREAT! If you decide to go to this Chili's on a weekend, be prepared, this.place .gets.packed. That being said, they must be doing SOMETHING right. So, I would take the reviews that bash this place with a grain of salt. One thing that you are going to get from chain restaurants for the most part is consistency. The only thing they really need to pay attention to is special order details, customer experience, etc. Get a grip peeps...
(3)Samantha S.
I have no idea why this place has so few stars - and that's coming from someone who hates chains. We came in one night for a drink and dessert. Both bartenders and the manager came over, introduced themselves, and struck up conversations. The margarita was one of the best I've ever had and the service couldn't have been better. Looking forward to a return visit!
(5)Cassandra F.
Chili's is Chili's so there's not a lot you can say about it. Typically I get food to go, and they're pretty fast at making take-out, and it usually doesn't take too long to pay once you get there. The food has always been good, though they often forget sides that are asked for (particularly anytime I ask for a side of BBQ sauce for some reason). Overall good though, I'll be back for more.
(3)Mari C.
The food is just ok for me but the kids like it so we come here often. The staff always has been great here. I love that we never have to ask for refills. They just bring them on over.
(3)Chrissy K.
Ordered Chilis-To-Go due to my boyfriend messing up his ankle. Placed my order online which was easy! Said my order would be ready at 12:25pm on a Friday. I got there at 12:20pm so that I made sure my food didn't sit for too long. Went in and to the bar (per the sign on the To-Go counter). A lady walked by and said, "one moment." 5 minutes later and watching multiple staff stand around talking that same lady came back and asked if I had a To-Go order. She told me my total and I told her I paid online. She said that it didn't go through. I asked her to check. As she was checking I looked on my phone and noticed that the amount was taken from my bank account. I explained that it went through. She insisted I pay again. She went and got the manager who also said I didn't pay yet. I was about ready to walk out. They realized that I did pay and off I went. I got home (2 miles away). I opened the food and it did not look good. I ordered chicken with sweet potato fries. The chicken was cold and the fries were extremely soggy from the juices of the chicken. We both ate about 1/2 of our food and the rest went to the dogs. Was really bummed as the To-Go option was very handy thought when pizza just isn't what we're craving.
(2)Blythe B.
Obviously, Chili's is not the place to go for a cutting edge dining experience - or a unique one. But if you want something quick, cheap, and dependable and a better-than-average margarita, you could do worse. And we had really fabulous service today. My son didn't eat his chicken (he thought it was too spicy). We didn't see the point in complaining about it, but they noticed, comped the chicken, and asked us if we'd like them to make some plain chicken for us to take home. That was way beyond anything I expected. A+ for customer service.
(3)julie n.
Good old Chili's...can't complain. Love the mango ice tea.
(3)Jay W.
the string onions are getting worse and worse, if you are looking for something cheap then this is the place.
(2)