Nothing but awesome service at this location ask for cade or john if they are working!
(5)
Bruce M.
I grew up with Red Lobster being a go-to restaurant. They went through their phases of deciding to be upscale, casual, and back, but it was always focused. This review is split between commenting on this location and Red Lobster in general. They've lost their focus. I can't tell anymore what type of service they are trying to provide, nor what demographic they are trying to serve. Everything is just profoundly mediocre now. The hostess was neither friendly, nor unfriendly, and the food was quite bleh. All I got was fried shrimp, and with the millions that Darden probably spent on breading R&D, all they had to do was fry them for the correct amount of time. Yet, they were overdone. Our server was friendly, but seemed genuinely terrified of us (or any other guest). At some point in the hiring/training process, you still have to assess whether or not someone has the right personality to be a server, regardless of how trainable they are. The server put out effort; I could tell she was trying, but she wasn't as attentive as she could be. I know it was because she was afraid of interaction. Overall, not terrible...but it could've been a little cleaner, a little friendlier, and in general more on point. There's so much more competition now than when RL was founded, they will not survive unless they step it up.
(3)
Jose O.
We hadn't been to Red Lobster in many years, so when Partner had a bee in his his bonnet to have Dueling Lobsters, off we went. We expected to wait because it was peak time (7:00, Saturday night), and we did, at the bar for about 20 minutes. The bar and restaurant are much nicer than I remembered, and the lobster tank is way less obtrusive. Thankfully. Our server was Kellen, who was terrific. He gave Good recommendations, delivered our food in a timely manner, and pretty perfect timing. We ordered shrimp lettuce wraps as appetizer which were really good. It's for at least two people or for one VERY hungry person. We ate every bit of the shrimp and most of the lettuce. For dinner, we ordered Dueling Lobsters and Coconut Shrimp with fries, and both came with large salads, and of course the cheddar biscuits. The food quality was good, just not exceptional. The Colada Dip with the shrimp was different, in a good way. We couldn't finish the lobster because it was rich with the added shrimp (31-40, I think) and the creamy sauce on top. The lobster and biscuits helped to make for an exceptional breakfast the next morning
(3)
Buck B.
I haven't been to Red Lobster in years. I have to say the decor is much nicer than it used to be. We ordered from the shrimp festival menu. The coconut bites shrimp was great. I love popcorn shrimp and coconut shrimp and this was a great combination. The seafood was all pretty well done and the cheddar bay biscuits were great. Unfortunately the salad left something to be desired. There was actually the stalk from a head of lettuce in it. Beyond that I expected something more than the standard lettuce for the base at Red Lobster's price points. The service was fine other than a splashed drink that was taken care of by handing us a stack of napkins for us to clean up. All in all a decent meal but at over $50 plus tip it just didn't wow.
(3)
Steve F.
First off, I have never really been a fan of Red Lobster. My memories of this chain are filled with crappy service, dirty floors, and sub-par food. Tonight's experience was completely different. The restaurant was really clean, the hostess was friendly, the food was delicious (we had the coconut shrimp and snow crab legs), and the server, Jon, was beyond amazing. I cannot say enough about how amazing Jon was! He was attentive without being annoying or intrusive, very knowledgeable, and very friendly. The decor in this Red Lobster was very nice and seemed new. The bathrooms were spotless, the prices weren't too expensive, and the crab legs were firm (not rubbery).... everything was amazing. I absolutely recommend this place to anyone looking for a great dinner. My wife and I had a wonderful experience.
(5)
Claire H.
We went in and the menu had changed, which was a little disappointing. The service is great and I thank Robert, our waiter for patience and good cheer as we took awhile since we came in ready to order, but the meal we had planned was no longer on the menu. If you want seafood in the dessert, this is a safe bet since it is a chain. I really like the coconut shrimp with a pineapple dipping sauce and so had to order it as an appetizer now. The chili shrimp is also good, crispy! My friend loves the blueberry salad dressing, so that is a must order for her. I hope all the rumors about Red Lobster's financial problems are not true and it continues to provide us with sea treats in Tucson!
(4)
Erika D.
This location is far better than the eastside Red Lobster. They beat them in cleanliness, courteousness, timeliness, and food quality. Our hostess and waitress were very polite and the environment noise was far less than that of the other location. Our food was served promptly and our drinks were refilled often. This made all the difference. I think this place deserves the credit for doing a very good job. I made sure to check the food to make sure it was cooked through and it was (thank goodness). Our waitress was very friendly and smiled often and this made for a great night out with the family. This was a major save in that had it been similar to the other location we used to go to, I would have avoided any future dinner out at this restaurant chain.
(4)
Dan L.
I try to never go to chain restaurants, but from time to time I have to. I came here Friday for a post graduation meal. I do have to say that I have been to several Red Lobster's and I will have to admit, that I have never had a bad meal at any of them. I'm not saying that the food is phenomenal by any means, but for a chain, it's pretty darn good. Plus 15.99 for a 4 course meal, is not too shabby if I must say. I will say though, that cheesy biscuits are delicious!! I will never mind eating at a Red Lobster!!
(4)
John N.
On this visit to Red Lobster, our second within eight days, we ordered the Lobster Lover's Dream®--A succulent rock lobster tail and sweet split Maine lobster tail, roasted and served with shrimp, lobster and langostino linguini Alfredo. 29.99, because our last visit was so pleasant and the lobster before was really quite good, as was every thing else. On this occasion, however, there was a thick, black, eleven-inch hair served in the linguini. If the waitress had bothered to look carefully, she couldn't have missed it. *black agains white noodles and lobster chunks and shrimp*. I just don't trust Red Lobster any more. Instead of immediately comping the meal and removing the plate for good, the manager asked what we wanted to do, thereby mitigating her problem, as we should not have been put under pressure to request a comp. It should have been offered immediately. To make things worse, the staff was aware this kind of thing has happened before. This is disgusting, unsanitary. It's like playing Russian Roulette: great meals most of the time but you might get the bullet in the sixth chamber of the gun. No thank you! No more Red Lobster for a good long time.
(1)
AL J.
Great lobster. And oysters on half shell were very good. Gulf coast. i grew up in the south, so I know oysters. Friendly professional staff and decent prices. Try it!
(5)
Mike S.
As a child in the desert my only real experience with seafood was at this Red Lobster. Since I love seafood they must have done something right. The service: My server was polite and quick, but not overly friendly. Looking around, however, I was amazed at how efficient the whole restaurant was. The place is huge and was packed, but everything went very well. The food: Oil, salt and garlic. These are the flavors of Red Lobster. I ordered the broiled seafood trio and was sorely disappointed. the scallops were tiny, resembling little half melted marshmallows. The shrimp and stuffed sole were salty enough to kill any other flavor. Price: The quality of food doesn't justify the cost. I'm giving this Red Lobster three stars based on nostalgia and decent service, not for food.
(3)
Danielle B.
If you want to spend $80-100 on a meal, go to a better restaurant. The only thing good here were the cheesy biscuits. The seafood was salty, over buttered, and lacked flavor.
(1)
Stephen G.
Are there no Yelpers that appreciate seafood? Who in Tucson can provide fresh seafood at these prices? $10.25- $16 for fresh grilled fish with a salad, a veg, a starch and all the cheddar cheese biscuits you can eat?
(5)
C. H.
I haven't been to a Red Lobster in years. I rarely go to chain restaurants and went only because some out of town relatives wanted to go. I had the lobster and it was pretty good! My husband had the fish and chips and he said it wasn't good. The fish was tough. And why oh why can't these restaurants serve a salad with anything other than iceberg? YUCK. Come on, get some nice greens for gawds sake. I've noticed a lot of restaurants in Arizona (one of the biggest lettuce growing states) serve iceberg lettuce salads. I don't get it. The cheese biscuits were greasy, but my husband like them. I won't come here again but the lobster was tasty and the service was good.
(2)
Jessie B.
When I was a kid, and I lived in Tucson, I remember my grandfather taking me to eat at this Red Lobster right before he moved to another state. I was recently visiting my mother in Tucson and we were reminiscing about good old gramps, and decided to have lunch at Red Lobster, Sarah was our waitress and she was great. My mom had a coupon for a free appetizer and Sarah allowed her to use it, even though it was not printed out as it probably should have been. For our free app we had the lobster stuffed mushrooms. They were a little too rich and cheesy for me, just a matter of personal preference though. My mom loved them. For our entrees, my mom had the fish and chips, which was a HUGE serving. I went with the 1/2 pound of crab legs. This is listed on the menu as an add on, but you can order it on your own. I also had a side salad for an additional cost. I found the side salad to be a little boring for the price. Everything else was excellent. When we were getting ready to leave, Sarah brought us refills of our drinks in to-go cups without being asked. She also wrote the date and contents on the carry-out container my mom had requested. It's little acts of customer service like this that make a good employee a great one. Kudos to Sarah, Red Lobster management you should give her a raise. .
(3)
Ericka D.
Jade my server had an awesome attitude. She really took care of my needs and was on top of it. Great food and excellent service!
(5)
Andrew C.
My wife took me to this Red Lobster for my birthday dinner because I was craving lobster and shrimp. This was my wife's very first time going to Red Lobster and my first time in about three years. The staff was friendly and the food tasted good. However, my wife and I both got diarrhea the next night/day from the food. Don't eat here unless you enjoy being sick! Needless to say, we will never go back to Red Lobster again!!!
(1)
Brittany J.
I know it's a chain, but not all chain restaurants are the same. I like Red Lobster. There are safe types of food that I like to stick to. I understand that Red Lobster can be on the pricey side (especially if you're used to fresher seafood), but this location did not disappoint. My fiance and I came here on New Years Eve (classy, I know) because we were in the mood for some shrimp. There was a 15 minute wait, but this location had plenty of seating so we weren't stuck standing around outside. This restaurant was also very nicely decorated and looked much more updated than other locations. The service itself was okay. Our server always kept our drinks full (which is all that I really need) and was friendly. In my opinion, Walt's Favorite Shrimp is always the safest bet at Red Lobster - which is why I always order it! The cheddar biscuits never disappoint either. Overall, it was a nice experience for a chain restaurant.
(4)
Kaylana B.
We were seated immediately and our waiter walked by once or twice before actually coming to the table. We ordered a starter and drinks for the both of us. Most the time, we get waters automatically when we order alcoholic beverages but not his time. Starter took about ten minutes to come out. It was good. When we asked if we could get waters, our waiter slammed my water down. It took 15 minutes to get biscuits. My boyfriend ordered a Grey Goose Cape Codder. Not only was it really weak, we we charged an extra 2.75 for the grey goose without knowing until we received the bill. Our waiter had a conversation with a busboy over our heads about getting not getting a tip for a previous table. I honestly felt like walking out before we even got to order our meals. It's not worth the $70 it cost both of us to eat to ever go back. The food was alright. The steak was a little under but I wasn't gonna trust them to take it back..
(1)
Jore W.
My friend came into town and wanted to go to Red Lobster, so we went to this location since it was close. Jade was amazing and gave us grest service. She was extremely personable and comical. Red Lobster would usually not be on my list of places to dine, but I must say I enjoyed my experience. Thank you Jade!
(5)
Rob S.
The atmosphere was nice and the staff very friendly. The food was exceptionally good. One of my new favorite places to go.
(4)
Trish C.
Can you give no stars? Without reservation, hands-down, no doubt about it, the WORST restaurant I have ever eaten in. I only went because my elderly former neighbor has no taste buds and wanted to go there for dinner while I was visiting from out of town. Where do I begin? The utensils were taped inside a paper napkin (classy, eh?) and of course they were dirty. I requested clean replacements and the waitress forgot until I reminded her when the food came. The second wrapped set also contained dirty utensils, which I took to the rest room and cleaned. I'm serious. The salad had so much vinaigrette in it that the lettuce looked like seaweed. I literally poured the dressing out on to the bread plate. None of the vegetables in this salad looked fresh in any way and could have very well been out of date. The complimentary bread was not bad, it was a cheesy biscuit, no doubt frozen but at least warm and flavorful. Anyway, my neighbor got some hideous looking catfish dish (it really looked like the bottom feeder it is) and I got coconut shrimp, which consisted of 8 medium sized dark brown shrimp (they obviously were using dirty oil that was itself burnt, on a large white platter that made the shrimp look minuscule, alongside with these tater tot things that literally bounced back when I tried to pierce them with my fork; they were raw inside and semi-frozen still. If all this wasn't bad enough, even the ice tea was so sour that my taste bud-less neighbor wouldn't drink it. I have no idea how there could be any positive reviews of this place. My meal was so bad I felt like calling the Health department to shut it down. Simply awful.
(1)
Erin O.
Had dinner here late last night. Our waitress was friendly. Food was ok. I ordered chicken instead of seafood and felt it was a little tough.
(3)
Richard C.
After reading the Trish C. review posted 8/22/13, I now realize what was wrong with the fish and shrimp we ordered and why we both didn't feel good afterwards. I agree with Trish in that the oil used for frying was well past time for a change. It must have been dirty and burnt just like she said; good catch Trish (no pun intended)! It makes sense now why the breading was so dark and heavy; it was soaked with dirty oil from the fryer. Do the Health Inspections look at the oil in the fryers? Regardless, management is asleep in the pilot house! Watch out for another Valdez spill. Dropping a star for giving us indigestion that could have been prevented.
(2)
Alana J.
I had never before been to a Red Lobster, and I am not sure that I will be back. Mostly because of the service. My boyfriend and I were on this side of town and starving last night, so we decided to stop in and try it since neither of us had eaten here before and the place we had set out to go to was closed. We walked in and had to stand in the entrance way for some time while four employees standing at the bar stared at us, not wanting to be the ones to acknowledge us and thus, I assume, take responsibility for seating us. Finally a girl comes over and takes us past tables with cleaning supplies out and seats us. Oh, I almost forgot! We are in an hour and fifteen minutes before they are supposed to close. Then we wait. And wait. And then someone comes over for our drink order and we both get iced tea. When she brings the drinks she asks if we were ready to order and we asked for a few more minutes. We should have ordered dinner then. So after a while if waiting (with my empty iced tea glass) she comes back, fills my iced tea and takes our order. We got the sweet chili shrimp as an appetizer and I ordered fish and chips with a salad and bf ordered crab linguinie with a cup of soup. Our biscuits came out and let me just say, those were the best thing that hit the table. They were so yummy! Then we waited, with my tea glass empty again. After 5 to 10 minutes with an empty glass I found the iced tea pitcher behind me and grabbed it to refill myself and my date. The waitress sees this and takes it away. All I could think was "No, don't take it! Now I will never get a refill!" But that seemed to be her wake up call. The first twenty minutes we were there or so, my glass stayed empty longer than it stayed full, and after she caught me refilling my own tea, she made more of an effort to come by and check on us. Our appetizer and soup and salad came out, and they were pretty good. I am a fierce, fierce judge of ranch dressing, and the dressing on my salad was peppery, there were fresh cucumbers, tomatoes, carrots, cabbage and more than three croutons on it (I hate when places only give you a few croutons.) The lobster bisque was delightful, though I have nothing to compare it to and the shrimps were sweet and spicy and cooked very well. Dinner came out, and while I was expecting more "eat with your fingers" type of fish, this came out as a huge filet. I would have preferred smaller, more manageable pieces of fish. My fish was a little over cooked and dry, but overall pretty tasty. My boyfriend seemed pretty happy with his crab pasta, it did have a good amount of crab in it. (I can't eat crab after a fateful night when I was nine and ate WAY too much crab, so I didn't try it). The entire time, though, employees were draped around the bar on their cell phones and cleaning up tables and floors. We definitely felt rushed and like we were an inconvenience to the staff there. While my iced tea was empty, I made eye contact with many employees, and while some would stare, others would look away, but no one came by to ask if we needed anything. So, I don't think I will be back. This was a pretty lackluster experience.
(2)
Amanda P.
Hit or miss when it comes to service. The food is always amazing though. I liked the re design of the facility. I just don't like they don't do call ahead seating. So for a party of two it was a fifteen to actually a twenty five minute wait at this restaurant. You have to make sure the waitress charges the right amount to your card. However I did do a survey last time and the manager called me personally to rectify the situation.
(4)
Ashley J.
I hadn't been to a Red Lobster in years when I went in for lunch today and - sadly - I probably won't return. First ill say the service was great! The entire staff was so friendly and courteous! But the food was sloooooow. We were trying to get in & out on a lunch break and ended up being there for an hour. And that was just for burgers (no apps, dessert, etc). And what's more, the food was mediocre at best. It tasted like it came out of a bag rather than being fresh. I appreciate the friendliness of the staff but, unfortunately, that doesn't make up for the lackluster food and painfully slow cook times.
(3)
Maynard G.
Update 3/4/2013. I wrote a complaint to Red Lobster at their online contact page, same complaint I wrote on here, and same as I did to the Outback Steakhouse on McKellips Rd. in Mesa, AZ a couple of weeks ago (these are the first two times I've gotten the bright idea to do that), and again the manager - or rather the "guest relations" person in this case - quickly responded to me by phone. But the Red Lobster person was the opposite of the Outback Steakhouse man. She apologized profusely and said that she will be sending me a gift card or check (not clear which) about equal to the cost of the order, plus she said that they will insure that their takeout service is improved. I also received a follow up email from her stating the same (The outback Steakhouse man said he'd "look into it" and get back to me. He never did. Add: I did indeed receive a gift certificate for about the cost of the lobster dinner, maybe slightly more. Thumbs up for RL, thumbs down for Outback.
(4)
Jeff B.
Being new to Tucson I wanted to "stay familiar" since I was eating alone. I saw the Red Lobster at the corner of River Road and N. Oracle so I stopped. I was greeted appropriately and seated quickly. The waiter was prompt. I knew what I wanted so ordered promptly. The food was tasty, also prompt, and just what I expected. It wasn't greasy, and tasted fresh. The service was excellent. I have to say this is one of the best Red Lobster's I have visited. If you like Red Lobster, you should like this one. It was good in all areas.
Takes Reservations : Yes Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Brunch, Lunch, Dinner Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes Caters : No
Josh S.
Nothing but awesome service at this location ask for cade or john if they are working!
(5)Bruce M.
I grew up with Red Lobster being a go-to restaurant. They went through their phases of deciding to be upscale, casual, and back, but it was always focused. This review is split between commenting on this location and Red Lobster in general. They've lost their focus. I can't tell anymore what type of service they are trying to provide, nor what demographic they are trying to serve. Everything is just profoundly mediocre now. The hostess was neither friendly, nor unfriendly, and the food was quite bleh. All I got was fried shrimp, and with the millions that Darden probably spent on breading R&D, all they had to do was fry them for the correct amount of time. Yet, they were overdone. Our server was friendly, but seemed genuinely terrified of us (or any other guest). At some point in the hiring/training process, you still have to assess whether or not someone has the right personality to be a server, regardless of how trainable they are. The server put out effort; I could tell she was trying, but she wasn't as attentive as she could be. I know it was because she was afraid of interaction. Overall, not terrible...but it could've been a little cleaner, a little friendlier, and in general more on point. There's so much more competition now than when RL was founded, they will not survive unless they step it up.
(3)Jose O.
We hadn't been to Red Lobster in many years, so when Partner had a bee in his his bonnet to have Dueling Lobsters, off we went. We expected to wait because it was peak time (7:00, Saturday night), and we did, at the bar for about 20 minutes. The bar and restaurant are much nicer than I remembered, and the lobster tank is way less obtrusive. Thankfully. Our server was Kellen, who was terrific. He gave Good recommendations, delivered our food in a timely manner, and pretty perfect timing. We ordered shrimp lettuce wraps as appetizer which were really good. It's for at least two people or for one VERY hungry person. We ate every bit of the shrimp and most of the lettuce. For dinner, we ordered Dueling Lobsters and Coconut Shrimp with fries, and both came with large salads, and of course the cheddar biscuits. The food quality was good, just not exceptional. The Colada Dip with the shrimp was different, in a good way. We couldn't finish the lobster because it was rich with the added shrimp (31-40, I think) and the creamy sauce on top. The lobster and biscuits helped to make for an exceptional breakfast the next morning
(3)Buck B.
I haven't been to Red Lobster in years. I have to say the decor is much nicer than it used to be. We ordered from the shrimp festival menu. The coconut bites shrimp was great. I love popcorn shrimp and coconut shrimp and this was a great combination. The seafood was all pretty well done and the cheddar bay biscuits were great. Unfortunately the salad left something to be desired. There was actually the stalk from a head of lettuce in it. Beyond that I expected something more than the standard lettuce for the base at Red Lobster's price points. The service was fine other than a splashed drink that was taken care of by handing us a stack of napkins for us to clean up. All in all a decent meal but at over $50 plus tip it just didn't wow.
(3)Steve F.
First off, I have never really been a fan of Red Lobster. My memories of this chain are filled with crappy service, dirty floors, and sub-par food. Tonight's experience was completely different. The restaurant was really clean, the hostess was friendly, the food was delicious (we had the coconut shrimp and snow crab legs), and the server, Jon, was beyond amazing. I cannot say enough about how amazing Jon was! He was attentive without being annoying or intrusive, very knowledgeable, and very friendly. The decor in this Red Lobster was very nice and seemed new. The bathrooms were spotless, the prices weren't too expensive, and the crab legs were firm (not rubbery).... everything was amazing. I absolutely recommend this place to anyone looking for a great dinner. My wife and I had a wonderful experience.
(5)Claire H.
We went in and the menu had changed, which was a little disappointing. The service is great and I thank Robert, our waiter for patience and good cheer as we took awhile since we came in ready to order, but the meal we had planned was no longer on the menu. If you want seafood in the dessert, this is a safe bet since it is a chain. I really like the coconut shrimp with a pineapple dipping sauce and so had to order it as an appetizer now. The chili shrimp is also good, crispy! My friend loves the blueberry salad dressing, so that is a must order for her. I hope all the rumors about Red Lobster's financial problems are not true and it continues to provide us with sea treats in Tucson!
(4)Erika D.
This location is far better than the eastside Red Lobster. They beat them in cleanliness, courteousness, timeliness, and food quality. Our hostess and waitress were very polite and the environment noise was far less than that of the other location. Our food was served promptly and our drinks were refilled often. This made all the difference. I think this place deserves the credit for doing a very good job. I made sure to check the food to make sure it was cooked through and it was (thank goodness). Our waitress was very friendly and smiled often and this made for a great night out with the family. This was a major save in that had it been similar to the other location we used to go to, I would have avoided any future dinner out at this restaurant chain.
(4)Dan L.
I try to never go to chain restaurants, but from time to time I have to. I came here Friday for a post graduation meal. I do have to say that I have been to several Red Lobster's and I will have to admit, that I have never had a bad meal at any of them. I'm not saying that the food is phenomenal by any means, but for a chain, it's pretty darn good. Plus 15.99 for a 4 course meal, is not too shabby if I must say. I will say though, that cheesy biscuits are delicious!! I will never mind eating at a Red Lobster!!
(4)John N.
On this visit to Red Lobster, our second within eight days, we ordered the Lobster Lover's Dream®--A succulent rock lobster tail and sweet split Maine lobster tail, roasted and served with shrimp, lobster and langostino linguini Alfredo. 29.99, because our last visit was so pleasant and the lobster before was really quite good, as was every thing else. On this occasion, however, there was a thick, black, eleven-inch hair served in the linguini. If the waitress had bothered to look carefully, she couldn't have missed it. *black agains white noodles and lobster chunks and shrimp*. I just don't trust Red Lobster any more. Instead of immediately comping the meal and removing the plate for good, the manager asked what we wanted to do, thereby mitigating her problem, as we should not have been put under pressure to request a comp. It should have been offered immediately. To make things worse, the staff was aware this kind of thing has happened before. This is disgusting, unsanitary. It's like playing Russian Roulette: great meals most of the time but you might get the bullet in the sixth chamber of the gun. No thank you! No more Red Lobster for a good long time.
(1)AL J.
Great lobster. And oysters on half shell were very good. Gulf coast. i grew up in the south, so I know oysters. Friendly professional staff and decent prices. Try it!
(5)Mike S.
As a child in the desert my only real experience with seafood was at this Red Lobster. Since I love seafood they must have done something right. The service: My server was polite and quick, but not overly friendly. Looking around, however, I was amazed at how efficient the whole restaurant was. The place is huge and was packed, but everything went very well. The food: Oil, salt and garlic. These are the flavors of Red Lobster. I ordered the broiled seafood trio and was sorely disappointed. the scallops were tiny, resembling little half melted marshmallows. The shrimp and stuffed sole were salty enough to kill any other flavor. Price: The quality of food doesn't justify the cost. I'm giving this Red Lobster three stars based on nostalgia and decent service, not for food.
(3)Danielle B.
If you want to spend $80-100 on a meal, go to a better restaurant. The only thing good here were the cheesy biscuits. The seafood was salty, over buttered, and lacked flavor.
(1)Stephen G.
Are there no Yelpers that appreciate seafood? Who in Tucson can provide fresh seafood at these prices? $10.25- $16 for fresh grilled fish with a salad, a veg, a starch and all the cheddar cheese biscuits you can eat?
(5)C. H.
I haven't been to a Red Lobster in years. I rarely go to chain restaurants and went only because some out of town relatives wanted to go. I had the lobster and it was pretty good! My husband had the fish and chips and he said it wasn't good. The fish was tough. And why oh why can't these restaurants serve a salad with anything other than iceberg? YUCK. Come on, get some nice greens for gawds sake. I've noticed a lot of restaurants in Arizona (one of the biggest lettuce growing states) serve iceberg lettuce salads. I don't get it. The cheese biscuits were greasy, but my husband like them. I won't come here again but the lobster was tasty and the service was good.
(2)Jessie B.
When I was a kid, and I lived in Tucson, I remember my grandfather taking me to eat at this Red Lobster right before he moved to another state. I was recently visiting my mother in Tucson and we were reminiscing about good old gramps, and decided to have lunch at Red Lobster, Sarah was our waitress and she was great. My mom had a coupon for a free appetizer and Sarah allowed her to use it, even though it was not printed out as it probably should have been. For our free app we had the lobster stuffed mushrooms. They were a little too rich and cheesy for me, just a matter of personal preference though. My mom loved them. For our entrees, my mom had the fish and chips, which was a HUGE serving. I went with the 1/2 pound of crab legs. This is listed on the menu as an add on, but you can order it on your own. I also had a side salad for an additional cost. I found the side salad to be a little boring for the price. Everything else was excellent. When we were getting ready to leave, Sarah brought us refills of our drinks in to-go cups without being asked. She also wrote the date and contents on the carry-out container my mom had requested. It's little acts of customer service like this that make a good employee a great one. Kudos to Sarah, Red Lobster management you should give her a raise. .
(3)Ericka D.
Jade my server had an awesome attitude. She really took care of my needs and was on top of it. Great food and excellent service!
(5)Andrew C.
My wife took me to this Red Lobster for my birthday dinner because I was craving lobster and shrimp. This was my wife's very first time going to Red Lobster and my first time in about three years. The staff was friendly and the food tasted good. However, my wife and I both got diarrhea the next night/day from the food. Don't eat here unless you enjoy being sick! Needless to say, we will never go back to Red Lobster again!!!
(1)Brittany J.
I know it's a chain, but not all chain restaurants are the same. I like Red Lobster. There are safe types of food that I like to stick to. I understand that Red Lobster can be on the pricey side (especially if you're used to fresher seafood), but this location did not disappoint. My fiance and I came here on New Years Eve (classy, I know) because we were in the mood for some shrimp. There was a 15 minute wait, but this location had plenty of seating so we weren't stuck standing around outside. This restaurant was also very nicely decorated and looked much more updated than other locations. The service itself was okay. Our server always kept our drinks full (which is all that I really need) and was friendly. In my opinion, Walt's Favorite Shrimp is always the safest bet at Red Lobster - which is why I always order it! The cheddar biscuits never disappoint either. Overall, it was a nice experience for a chain restaurant.
(4)Kaylana B.
We were seated immediately and our waiter walked by once or twice before actually coming to the table. We ordered a starter and drinks for the both of us. Most the time, we get waters automatically when we order alcoholic beverages but not his time. Starter took about ten minutes to come out. It was good. When we asked if we could get waters, our waiter slammed my water down. It took 15 minutes to get biscuits. My boyfriend ordered a Grey Goose Cape Codder. Not only was it really weak, we we charged an extra 2.75 for the grey goose without knowing until we received the bill. Our waiter had a conversation with a busboy over our heads about getting not getting a tip for a previous table. I honestly felt like walking out before we even got to order our meals. It's not worth the $70 it cost both of us to eat to ever go back. The food was alright. The steak was a little under but I wasn't gonna trust them to take it back..
(1)Jore W.
My friend came into town and wanted to go to Red Lobster, so we went to this location since it was close. Jade was amazing and gave us grest service. She was extremely personable and comical. Red Lobster would usually not be on my list of places to dine, but I must say I enjoyed my experience. Thank you Jade!
(5)Rob S.
The atmosphere was nice and the staff very friendly. The food was exceptionally good. One of my new favorite places to go.
(4)Trish C.
Can you give no stars? Without reservation, hands-down, no doubt about it, the WORST restaurant I have ever eaten in. I only went because my elderly former neighbor has no taste buds and wanted to go there for dinner while I was visiting from out of town. Where do I begin? The utensils were taped inside a paper napkin (classy, eh?) and of course they were dirty. I requested clean replacements and the waitress forgot until I reminded her when the food came. The second wrapped set also contained dirty utensils, which I took to the rest room and cleaned. I'm serious. The salad had so much vinaigrette in it that the lettuce looked like seaweed. I literally poured the dressing out on to the bread plate. None of the vegetables in this salad looked fresh in any way and could have very well been out of date. The complimentary bread was not bad, it was a cheesy biscuit, no doubt frozen but at least warm and flavorful. Anyway, my neighbor got some hideous looking catfish dish (it really looked like the bottom feeder it is) and I got coconut shrimp, which consisted of 8 medium sized dark brown shrimp (they obviously were using dirty oil that was itself burnt, on a large white platter that made the shrimp look minuscule, alongside with these tater tot things that literally bounced back when I tried to pierce them with my fork; they were raw inside and semi-frozen still. If all this wasn't bad enough, even the ice tea was so sour that my taste bud-less neighbor wouldn't drink it. I have no idea how there could be any positive reviews of this place. My meal was so bad I felt like calling the Health department to shut it down. Simply awful.
(1)Erin O.
Had dinner here late last night. Our waitress was friendly. Food was ok. I ordered chicken instead of seafood and felt it was a little tough.
(3)Richard C.
After reading the Trish C. review posted 8/22/13, I now realize what was wrong with the fish and shrimp we ordered and why we both didn't feel good afterwards. I agree with Trish in that the oil used for frying was well past time for a change. It must have been dirty and burnt just like she said; good catch Trish (no pun intended)! It makes sense now why the breading was so dark and heavy; it was soaked with dirty oil from the fryer. Do the Health Inspections look at the oil in the fryers? Regardless, management is asleep in the pilot house! Watch out for another Valdez spill. Dropping a star for giving us indigestion that could have been prevented.
(2)Alana J.
I had never before been to a Red Lobster, and I am not sure that I will be back. Mostly because of the service. My boyfriend and I were on this side of town and starving last night, so we decided to stop in and try it since neither of us had eaten here before and the place we had set out to go to was closed. We walked in and had to stand in the entrance way for some time while four employees standing at the bar stared at us, not wanting to be the ones to acknowledge us and thus, I assume, take responsibility for seating us. Finally a girl comes over and takes us past tables with cleaning supplies out and seats us. Oh, I almost forgot! We are in an hour and fifteen minutes before they are supposed to close. Then we wait. And wait. And then someone comes over for our drink order and we both get iced tea. When she brings the drinks she asks if we were ready to order and we asked for a few more minutes. We should have ordered dinner then. So after a while if waiting (with my empty iced tea glass) she comes back, fills my iced tea and takes our order. We got the sweet chili shrimp as an appetizer and I ordered fish and chips with a salad and bf ordered crab linguinie with a cup of soup. Our biscuits came out and let me just say, those were the best thing that hit the table. They were so yummy! Then we waited, with my tea glass empty again. After 5 to 10 minutes with an empty glass I found the iced tea pitcher behind me and grabbed it to refill myself and my date. The waitress sees this and takes it away. All I could think was "No, don't take it! Now I will never get a refill!" But that seemed to be her wake up call. The first twenty minutes we were there or so, my glass stayed empty longer than it stayed full, and after she caught me refilling my own tea, she made more of an effort to come by and check on us. Our appetizer and soup and salad came out, and they were pretty good. I am a fierce, fierce judge of ranch dressing, and the dressing on my salad was peppery, there were fresh cucumbers, tomatoes, carrots, cabbage and more than three croutons on it (I hate when places only give you a few croutons.) The lobster bisque was delightful, though I have nothing to compare it to and the shrimps were sweet and spicy and cooked very well. Dinner came out, and while I was expecting more "eat with your fingers" type of fish, this came out as a huge filet. I would have preferred smaller, more manageable pieces of fish. My fish was a little over cooked and dry, but overall pretty tasty. My boyfriend seemed pretty happy with his crab pasta, it did have a good amount of crab in it. (I can't eat crab after a fateful night when I was nine and ate WAY too much crab, so I didn't try it). The entire time, though, employees were draped around the bar on their cell phones and cleaning up tables and floors. We definitely felt rushed and like we were an inconvenience to the staff there. While my iced tea was empty, I made eye contact with many employees, and while some would stare, others would look away, but no one came by to ask if we needed anything. So, I don't think I will be back. This was a pretty lackluster experience.
(2)Amanda P.
Hit or miss when it comes to service. The food is always amazing though. I liked the re design of the facility. I just don't like they don't do call ahead seating. So for a party of two it was a fifteen to actually a twenty five minute wait at this restaurant. You have to make sure the waitress charges the right amount to your card. However I did do a survey last time and the manager called me personally to rectify the situation.
(4)Ashley J.
I hadn't been to a Red Lobster in years when I went in for lunch today and - sadly - I probably won't return. First ill say the service was great! The entire staff was so friendly and courteous! But the food was sloooooow. We were trying to get in & out on a lunch break and ended up being there for an hour. And that was just for burgers (no apps, dessert, etc). And what's more, the food was mediocre at best. It tasted like it came out of a bag rather than being fresh. I appreciate the friendliness of the staff but, unfortunately, that doesn't make up for the lackluster food and painfully slow cook times.
(3)Maynard G.
Update 3/4/2013. I wrote a complaint to Red Lobster at their online contact page, same complaint I wrote on here, and same as I did to the Outback Steakhouse on McKellips Rd. in Mesa, AZ a couple of weeks ago (these are the first two times I've gotten the bright idea to do that), and again the manager - or rather the "guest relations" person in this case - quickly responded to me by phone. But the Red Lobster person was the opposite of the Outback Steakhouse man. She apologized profusely and said that she will be sending me a gift card or check (not clear which) about equal to the cost of the order, plus she said that they will insure that their takeout service is improved. I also received a follow up email from her stating the same (The outback Steakhouse man said he'd "look into it" and get back to me. He never did. Add: I did indeed receive a gift certificate for about the cost of the lobster dinner, maybe slightly more. Thumbs up for RL, thumbs down for Outback.
(4)Jeff B.
Being new to Tucson I wanted to "stay familiar" since I was eating alone. I saw the Red Lobster at the corner of River Road and N. Oracle so I stopped. I was greeted appropriately and seated quickly. The waiter was prompt. I knew what I wanted so ordered promptly. The food was tasty, also prompt, and just what I expected. It wasn't greasy, and tasted fresh. The service was excellent. I have to say this is one of the best Red Lobster's I have visited. If you like Red Lobster, you should like this one. It was good in all areas.
(5)