My daughter called in a pizza order. Nothing fancy, large pepperoni, the usual. She was told the pizza would be ready in 35-40 minutes. Upon our arrival I was told that the order had never been received. I am positive the Surprise location was called and even know the name of the girl who took the order but we didn't want to get anyone in trouble. The manager took customer service to the next level! I'm not easily impressed but honestly, he knocked my socks off!!!! I was told that a pizza would be ready for me in 8 minutes. I said ok and went to wait in my car with my daughter and dog. Not only was my steaming hot pizza ready in 8 minutes, but delivered to my car by the manager himself!!! That simple act of superior customer service has bought a loyal customer forever!!! Do yourself a favor- run, do not walk to NYPD on Bell & Litchfield Rd. The pizza is a little pricier than other local places, but it is delicious and the service is beyond reproach!!!!
(5)
Angela G.
I would have given this location 2 stars bit I love the restaurant. My friend and I normally eat at the one in 7th Avenue but we're near this one. The pizza was good but my antipasto salad was so soaked with olive oil it was so gross. No balsamic in it just spices. It ruined the best part of the meal which I was looking forward to. When I brought it to our waitresses atten ton, showing her the half of a cup of oil in my salad all she could do was say. ..."uhhhhhh" I just went back to my both. Obviously she had not complaint to the manager. Very disappointed.
(3)
Lisa L.
I will not come back to this location. My antipasti salad was so disgusting and the staff did not seem to care. This Location needs to work on that. I did have that awesome salad in the downtown location.
(1)
Tim S.
This is like 2 stars for the price and food but the lady on the phone and the ladies at the pickup counter/front door were extremely nice, friendly and courteous (held the door open for me which I appreciated) so they get an extra star themselves. I always appreciate and enjoy good service! I had a long drive home from CA and didn't feel like making anything. I was craving some pizza and wanted to try something kind of close to home. I placed my order for pickup and drove on down. I ordered a Large Cheese Pizza. Price was a bit steep...$19.15 after tax and that is just plain cheese....if you got some toppings, it would easily be a $25.00+ pizza. Um....I'll pass! The pizza was flavorful....good sauce, good cheese but the dough/crust was kind of whack. The bottom of the pizza was not crispy or browned at all. It was super white and doughy which wasn't that good. The actual crust was ok. It had a decent chew/texture to it. Probably could have been cooked a bit longer overall though as far as the bottom.. The pizza is pretty large and I only ate 2 slices for dinner and was full...plenty of leftovers. For $19.00 though, I will probably pass going forward. It definitely wasn't nasty, but the under cooked/soft bottom of the pizza and the steep price tag left me wanting more. The only time I see myself coming back is when they have deals or coupons or something...even then, I would rather drive to some of my other favorite spots than come back here when I am craving a pizza.
(3)
Daniel M.
We went in to NYPD pizza for lunch since I always hear the commercials on KTAR. The lunch time posted on the menu board was not accurate and have been changed. Not really a big deal but the server was very rude about this and just provided terrible overall service for the rest of lunch . She got our drinks and then sat down with other employees at a table as they ate lunch and talked about inappropriate things within our earshot. She would get up from time to time to check on us and then go back to doing whatever she was doing with her coworkers as if we didn't really exist. Although I did enjoy the pizza particularly the Wall Street and the bread knots were good. I'm not going to spend my money in a place that does not treat me well. I am not snobish and expect to be treated like a king or something just treat me like a human being.
(1)
Carolina A.
I live in California and I was in Arizona for a wedding. The next day after the wedding, the bride and groom's family had a BBQ. I'm vegetarian so I wasn't able to really eat anything they had cooked and I was starving. I was in the mood for pizza that day but I normally go to the same pizza place since I am really picky with my pizza flavor and texture. Well, first of all, thank you NYPD for being vegetarian friendly and having healthier options. Second of all, the pizza was really good and had great flavor. I would definitely drive out to Arizona for some NYPD pizza. Well, I mean, If i drive out towards the area, I will stop. Last but not least, our waiter was really really nice. He conversated with us and made sure we were taken care of.
(4)
Matt W.
Oh my. That is mmm...good pizza...great pizza...some of the best pizza. I know it's a chain, but seriously that's prime pizza pie! And that calzone? Forget about the competition - it's the best around. It's worth the 45-minute wait on the C-Zone. It's probably worth waiting 45 mins just for a bite.
(5)
Amber B.
Great food, great service, Trey is great. Very attentive and always let you know how long you'll be waiting. The food is quality so it takes a little more time. Definitely worth it!
(5)
Lorna W.
This is our first time at this location in Surprise. We were initially seated outside and asked for the heater to be turned on but were told that they ran out of gas. So we waited for a table to open in the dining room and moved. My family loves pizza and wings so I tagged along and hoped to find something I could make Paleo compliant. I am Paleo because of auto immune disease, not to be difficult. I struggled here. There are salads and that was my option, but a grilled chicken breast, instead of breaded, would have been great to add to it. So I will leave hungry. But my husband really enjoys his calzone and mentioned that the cheese is just the perfect balance of salty and sweet. The crust was crisp and hit the spot. The garlic knots were fun as an appetizer for the kids. They weren't thrilled with wings and packed them to bring home. So in our estimation, they are better than Streets of New York and Grimaldis, worse than Native New Yorker, and nowhere near the level of Barros. And for pasta, salad, and calzone, Babbo's pours a lot more care into their food.
(3)
Aneasha M.
Garlic knots?! YES PLEASE! After driving for an hour in search for a spinach and cheese calzone I finally stumbled across NYPD. The servers are incredibly nice and even gave me a free soda while I waited for my food. I look forward to revisiting!
(5)
Nicole R.
We've lived in Surprise about a year and a half and have always heard of NYPD Pizza but hadn't gotten around to trying. It was SO GOOD! The pizza's are really large which is nice cause the whole family can share which makes eating here easy on the budget for a family. We got the mozzarella and a medium pizza, my husband, me and our two girls were able to share it all and still take some home. We will definitely be trying this place again in the future!
(5)
Bell J.
We had great service the whole time there. The girl gave us a quick run down of the menu and poured up a few beer samples as well. My wife went with the supreme pizza and liked it a lot. I had the chicken parm sub and it was Perfect. A few Italian favorites and a few beers= a good experience. We Will definitely be back.
(4)
Grace S.
Pizza and service was great! The Chelsie chopped salad and 8" pizza were a great meal. Go on Tuesday, second pizza is half off!
(5)
Steve C.
Always great food. Have never been disappointed. Extremely courteous and friendly waitstaff. I've been here a lot and will be coming back.
(5)
Tim C.
My wife and I have eaten here many times. The calamari is the best we have ever had! I love their Caesar salad and cheese pizza.
(4)
Cody M.
One of the best pizza places I have been to in a long time and this is coming from a transplanted New Yorker. The decor was great felt like being on the streets of the city and the staff was very friendly and worked like a well oiled machine! They were very nice and came around to ask how we were doing and how the food was. We ordered a Wall Street with a pitcher of pumpkin harvest beer. It was very good. The pizza was cooked perfectly, perfectly seasoned and you got a great mix of all the flavors that paired very well with each other. The beer was amazing and had great aroma as well which sent it over the top. All in all it was a great experience not just a meal!
(5)
Ken R.
Amazing customer service and 10% off the bill because I work in Surprise. Of course, the food is awesome, too. Adam, from Tenn, is pretty cool behind the counter.
(5)
Sandra B.
This is the best pizza in Surprise. In fact it is our favorite pizza anywhere. We travel to AZ every winter and this is our first and last place we eat when we come and get ready to leave. We take all our friends who visit and they love this place too. We have never had anything that isn't delicious. Examples are their salads, (my favorite is the Asiago Caesar salad), wings, lasagna, pizza (best crust and everything is fresh), good beer and great service. Just ask for Courtney (there are 3). The owner and staff are very customer oriented and friendly. They also have take out and delivery.
(5)
Danielle M.
Very good pizza. We got a cheese and pepperoni Sicilian and it was so good. Cheese tastes so fresh, their sauce has a bit of sweet to it, nice thick crust and the spices are awesome. Also got some garlic cheese knots and those were good too! And the marinara dipping sauce goes perfect with it. Didn't get to dine it this time but I'll be back to come in for some wings and a beer.
(5)
Jason T.
After working all day I decided to grab a pizza on the way home tonight for dinner. I called in my order at 6:57pm and was told by the lady on the phone it would be 25-30 minutes. I thought ok I'll stop next door and buy some new work pants while I'm waiting since I was only 5 minutes away at the time. I walked into NYPD at 7:30 thinking my order would be ready, but was told it wasn't done yet. The girl at the register asked the kitchen how long till my pizza and garlic knots were ready. They told her 2 minutes, I thought ok since she offered me a soda while it was being finished. I stood there, drinking my soda, until 7:51 when she finally rang up my order and I was on my way. Really? 54 minutes to make a pizza and some garlic knots, and there were only 5 tables with guests at them during this time. To be fair though, I am not sure how many to go orders they had though, but this was an extremely long time to wait, with no communication from them on what was going on, for a pizza. The pizza and garlic knots were extremely good tasting and I liked the flavor they had. Thin crust and nice sauce, not sweet but just right. While I would like to say I would be back soon, I don't think I feel like waiting another hour for a pizza.
(2)
Melissa H.
The pizza was pretty tasty and they have good specials daily. When we went kids are free. Score! The staff was also pleasant. I will definitely bring my family back to this restaurant.
(5)
Terry C.
Ordered delivery tonight. Pizza was warm but flavorful, the hell wings were weak ( the jalapeño pepper slice was hotter) but the delivery girl was sweet, she knew my son and lives nearby thought of everything we would need-thank you Linh you were great!
(3)
Marc M.
Hats off to NYPD Pizza. The crust is really good and I'm told it is because of the highly filtered and treated water they use to make the dough. Instant hit with the kids. If you are in the mood for pizza, definitely give them a try.
(4)
Sean B.
Used to always be awesome and worth the high price, but lately the quality has really dropped. I have been disappointed with 2 of the last 3 pizzas I got. Mostly the topping have been really skimpy and usually the sauce is very very light. -See the pic
(3)
Mike S.
Probably some of the best pizza in Arizona, seriously. They always have a good pizza, however the last visit was hands down the best pizza I've experienced from NYPD. Everything tasted very fresh, high quality with the perfect amount of toppings, cheese and sauce to crust ratio. My whole family raved about it and we were all pretty surprised just how good it was. We fought over leftovers that night. My five star is reserved for pizzeria Bianca, but that's a different playing field. If it helps I would only rate Grimaldi's a 3 star. I feel NYPD offers better value and taste.
(4)
Nancy D.
excellent pizza ... truly thin crust and totally New York isn. Others speak that its expensive, however, you get what you pay for. The quality etc and the service by ( Courtney) was absolutely fabulous. Our hotel told us that this was the best pizza around and we totally agree
(5)
Christopher M.
This review is based on a take out and not a dine in experience. When called to place the order, staff was friendly and answered any questions we had about the order and specials. Pick up time was given as 20 minutes. We opted for pick up as we wanted to avoid the charge for delivery. Yes, there is a small charge for delivery despite living less than 5 minutes away but that's okay. When we got there, there were lots of parking spaces and we were able to pull right up to the front of the restaurant. Immediately walking in, I was greeted courteously. Staff was friendly and had smiles on their faces. Pick up is at the back of the restaurant so I had to walk through the restaurant which looked clean and well lit. Picked up the pie and it was excellent. Crust wasn't too large and neither was it over baked nor too thin. The pie wasn't greasy or oily. Vegetables and toppings was fresh including the cheese which was stringy and hot! The medium that we ordered looked like a large and even though it was only for two, it survived a couple days and even then, when it was cold, it still tasted fresh when reheated! Definitely a place I'll be returning to try some of their other items and speciality pizzas.
(5)
Eliza R.
The pizza used to be really good! I don't know if it's just the delivery but, it's definitely the worst pizza I have ever had. We ordered crispy and it was floppy and cold :-( . I can't speak for going to the restaurant but delivery is a no go.
(2)
Mark S.
5 STARS based on my overall experience!!!!!!!!!!! Nothing has changed with the food, it still is and always has been a solid 4 1/2 to a 5. I have never had a bad pizza at any of the NYPD Pizza's I have been to. One of the things that put this over the top was the large antipasto salad that we started with. There was plenty of salami, cheese, and ham which at other places is skimped on. The salami and cheese was nice and thick, NOT some cheap thin cut garbage. We went on Wednesday night for a family dinner and took our 3 kids. A good tip, which we learned last night, is Wednesdays kids eat free! Not a little meal but a good size meal. Drink, meal, and desert. My 4 year old got the spaghetti and it was more then enough for him, and my 3 year old got the pizza bites. The pizza bites are not some frozen, bread covered, get it anywhere stuff. It is full piece of pizza cut for a kid. We didn't even order a meal fro our 1 year old because there was more then enough food for her to pick off of. The last thing that needs to be mentioned was our server Tyler. He is the biggest reason that this was a 5 star experience. He was polite and on top of everything! Since it was late our kids were acting up and getting loud, which I know can be annoying for a server and other costumers, but he did not start rushing us. I don't like to write long reviews because honestly most people don't read the whole thing and most of the time there is not that much to say, but this time everything was worth a top rating. WELL DONE NYPD PIZZA!
(5)
Sean B.
This is the best pizza place in Arizona. We got a calzone, salad, sandwich, and pizza
(5)
Justin B.
Let me start by saying this was the first time we had this issue at an NYPD Pizza. Maybe it's just this location? Last night my wife and I ordered in. The usual prompt of 45 minutes until delivery was received. That's always expected these days in a city this size. Well the order took 1.5 hours to reach our house. The driver said the kitchen was backed up and that he was waiting on our food to be ready. The food was all ice cold. It was not just made or it would have been warm....so try again. This was very disappointing. In the future we will likely go elsewhere for delivery.
(2)
Andy C.
The food is typically good at NYPD. However, this trip has been a wait fest. My wife and I have waited an hour or so for something that takes 20 minutes. At this point we are being held hostage. Please send help!!!!!
(2)
Nicky James B.
Love to come here for a quick bite to eat. I always order the garlic cheese knots to start us off. Tonight they were okay except for the fact that the cheese was non existent. I will know for next time to order extra cheese on them. The pizza was good as usual. My husband ordered a salad and loved it!
(5)
Mamma W.
Delicious pizza and wings! I love it and my kids love it even more. Not cheap pizza but quality pizza.
(4)
Laurie M.
Was impressed . . . had the thick crust (it wasn't extremely thick) - was very good! Plenty of toppings!
(4)
Mursal L.
I was approached by the area director Josh McGee, he had followed up with the store to see what happened. I guess the store wasn't aware of their new policy, the whole order has to be 15 dollars which includes tax and delivery. Also, the girl that was on the phone was just a trainee. He apologized about what happen and explained that the team now knows the correct policy and procedures. It was great that they actually contacted me, it made me feel valued as a customer. So they get their 5 stars back, because they actually do deserve it. Not only for having great delicious food but also for their great customer service.
(5)
Patricia F.
no matter what time of day or how busy they are, service is always slow. but they do have good pizza
(2)
Brian S.
Great tasting pizza. Service is always amazing. They could cook some of the specialty pizzas a little longer to cook the center better. Salad is made with good quality greens. We take the whole family, they give the kids crayons and paper plates to color on. They cover a wall with the plates. I thought that that was a cool touch. We will be going back.
(4)
Kay A.
The very BEST gluten free vegan pizza I have ever eaten! The normal folks in our group enjoyed their pizza too. Not a crumb left on our plates.
(5)
Lynnette L.
The hubs and I have eaten here several times over the past 2 months since moving to this area. We've only done delivery but it's always gone smoothly and food arrives hot. The pizza is quite good, as are the wings and Greek salad. It's our go to pizza place now, and we thought we'd have a hard time replacing our previous place that we loved for years. Thanks NYPD for making a move to a new area a little less stressful ;-).
(5)
Theresa K.
I love their vegan pizza, eggplant parm and even the garlic knots if you get them without cheese . Plus they give a 10% discount for local employees .
(5)
Jeff P.
Went to this location today for lunch at 12:30 ordered 6piece honey bbq tradional wings and 2 8" mya pizzas. Wings came out and were delicious. Pizzas came out and I got a different pizza than I ordered. I ordered a Meatball Pizza and got BBQ Chicken. They offered to make me a meatball and I said that was ok, I like bbq chicken just as much. Then the manager came over and apologized and told me he was going to have a meatball pizza made for me. I told him that it was ok, Ill eat the BBQ Chicken pizza. (For the record I like meatball and bbq chicken pizza equally) He then said he would put it in a togo box and we could take it home. So I caved in and now I get to have pizza for lunch tommorow too. Thank you NYPD for taking care of business. I dont go out to eat often but with great customer service NYPD will keep in the rotation. Pizza came out hot and lots of topping and cheese. (sorry no pics I, wasnt planning on writing a review, it just kinda happened.
(5)
Ismael C.
I had the greatest experience with my girlfriend at NYPD Pizza. Jeremy, our waiter was awesome. My girlfriend and I shared a delicious Greek salad and we also had the best pizza ever. Vinny's Pizza, 5 toppings of your choosing. We shall be back. I highly recommend NYPD Pizza.
(5)
Ron S.
Nice to see them back in Surprise, Arizona. Went there last night, Anna and the other young ladies were very friendly. Pizza was great, customer service was fantastic. Great staff and food. Bar tender was very friendly and attentive. Thank you for such a great experience. Highly recommend.
(5)
Bruce D.
Very friendly staff and nice location, clean and well kept. Ordered pizzas for pick-up. The cheese pizza was very tasty, even as left overs - the little that was left - and the kids loved it. The "da works" pizza was soggy - even though they made the crust extra crispy at their suggestion - and something on the toppings may have been undercooked. We'd definitely do the cheese pizza next time without hesitation. Others have said the Sicilian is great so maybe the thin cheese for the kids and thick pizza for the adults!
(3)
Froe V.
AMAZING!!! Now NYPD is #1 on my pizza list...need to see of there's one in so-cal! Quality is on point! Definitely coming back when visiting relatives in Az!
(5)
Nick G.
.
(5)
Dale K.
This experience is based on a take out order. After 2 years of avoiding NYPD, we thought we would give them another chance. Should have waited another 2 years. Arrived early, and they said it would be about 6 more minutes. After waiting for about 12 minutes finally went to check on the order. Both pizza and wings were sitting on top of the oven. Poor communication. Got home anticipating good pizza and wings. Wrong. Wings were chicken particles, and wouldn't consider them boneless wings. Pizza was the Joey's Favorite. It had no flavor and was under cooked. Another disappointing meal at NYPD. Won't be going back.
(1)
Tyra W.
good stuff!
(5)
Beth S.
We have come to this location several times over the years and little by little the quality and taste has gone downhill. This most recent experience is likely our last. We had take out of a Mott's Street Meat Lover and a Joey's Favorite. Mott Street is a pepperoni, sausage and meatball pizza. It was pretty good but the crust was just too darn doughy. I was born in NY and I know NY pizza. It's not this doughy. Joey's Favorite is a veggie pizza. The crust was actually soggy from all the veggies. It's been this way a few times, but this particular time was the worst. It rendered the pizza inedible and as I totally love veggie pizza, it was disappointing enough to force my hand with writing this review. NYPD pizza is kind of pricey for pizza, especially when it's subpar pizza. It's been nice to have them close by but it's just not worth it anymore to suffer through less than delicious pizza.
(2)
Kent P.
Picked up a delicious pizza to go! Thought $22 for a medium pepperoni pizza was a little pricey. Since it was good, I'll be back.
(4)
Tina T.
We were still on the quest for GOOD pizza, this time we were way out west and decided to try NYPD. I was leary because it looks like a nice, respectable chain-style restaurant and I picture good pizza coming from a basic local pizza joint. Well, we were pleasantly surprised by the pizza here, and yes, it is a nice, clean, pleasant restaurant. We ordered a margherita pizza with tomatoes, basil and fresh mozzarella and were pleasantly surprised. The crust was really delicious (must be that NY water) and the ingredients were fresh and proportioned just right. We ordered it crispy (as suggested on menu) and it was delish. We took some home and had some for breakfast, also good. It will be the place we head to for pizza when on that side of town.
(4)
Paris W.
Their service is outstanding. I loved the low-key, relaxed lighting and the calm environment wrapped inside of such a hectic city. Their pizza was wonderful. My Mom and I both went back (within 3 days) for another slice of the Lemon-cello Cheesecake with cranberry. Good eats, Great service, Great dessert!
(4)
Penny P.
Best pizza in Surprise, hands down. Delivery is fast and the pizza is delicious. Totally recommend!
(5)
Edgar N.
Must have whenever I'm back in town...Spinach Dip is the shiznit Pizzas are bombdigity and the service is pretty awesome!
(5)
Chris R.
I live in El Mirage, there are plenty of pizza places closer but I drive the extra miles because NYPD is the best pizza around. Extremely friendly and helpful staff. If you guys could move to Dysart & Thunderbird I would appreciate it.
(4)
Ray S.
$7 for a couple of slices and a pop is a good deal. The place is very clean and service is good
(5)
Matt S.
Very good pizza and wings!
(4)
Laura M.
My husband and I ordered the Pizza Blanca again last night. He came home exclaiming how awesome the service is at this location and even went as far to say that it's the best service he's received in years! Apparently he was greated by a hostess who opened the door for him, while another pleasant hostess assisted him as he entered the door. He was even offered a complimentary cup of pop. That went over BIG with him as he was very thirsty and appreciated having a beverage to enjoy while waiting for his order to be ready. It's hard to find an establishment that offers delicious food AND excellent service these days. KUDOS to NYPD pizza!!
(5)
Jana R.
My number 1 pizza place here in AZ so far and I'm on a mission! Don't leave without eating the garlic cheese knots !
(4)
Justin C.
Amazing pizza. The sicilian crust is one of the best deep dish pizzas I've ever encountered. Very polite staff. Love it.
(5)
David L.
Pizza sucks and so does service
(1)
Zach L.
Really good pizza and sandwiches. They have lunch specials that are pretty good. Good place to grab a cold one with some friends.
(4)
Maggie F.
First I'd like to say that I was contacted by the restaurant regarding my previous visit. I was impressed with their commitment to great customer service. They took the feedback I could provide them & they even sent me a dinner voucher. I visited the same location again this past weekend. As soon as I walked in I was promptly greeted, given a choice as to where to sit & my drink order was placed. I didn't get any of those last time, so I was already happy as a fiddle! I was attended to by my waiter PLUS an additional 3 people who were helping him. This is still a place were you need to have plenty of time on your hands if you want to eat there. We had planned on going to the mall after our dinner, but changed our minds when we realized we'd been there for nearly 2 hours. I highly recommend you place your meal order at the same time as your appetizer, & that you don't dawdle on making your choices. We didn't. The waiter did tell us when we placed our pizza order that it would take 20 to 30 minutes for the pizza to be ready. It took exactly 30 minutes, so at least they were being honest, lol. My daughter was less than thrilled with the chopped salad that we shared, it was really bland & the pizzas (I had the one with ham & pineapple & she had one with sausage) had little to no sauce. We are both sauce girls & maybe we should have asked for extra sauce when we placed the order. Regardless, service was definitely improved. I'd recommend this place for leisurely lunches & dinners with family or friends.
(3)
Wesley H.
Enjoy getting the special deal they have on Mondays or Tuesdays where you can buy one pizza and get the second half off. Their pizzas are cooked just right and the crust isn't too thick or too thin. Also, their pizza is even enjoyable later on when you nuke it in the microwave. The staff was friendly and made sure everything was ok just enough and they were not annoying at all.
(5)
Jessica P.
I like this place. It's very... comfortable... It was warm from the cold outside. (I'm a native!!! I can't take 65 degrees!) And smells AMAZING. Their pizza smells so good, it's ridiculous. Walk in... they do have a bar... complete with barstools, neon signs, "tacky" (but I like them) posters from movies... We sat in the group section. I was coming in expecting to have their cookie with ice cream to celebrate my birthday and leave. We ended up having the Soho Salad Pizza, Fried Calamari, and then their Cookie. I've had their pizzas in the past (pre-Yelp) and I really liked them. You know... their Soho Salad Pizza was GREAT. Four stars. Completely makes you feel that you are not eating something high in calories AT ALL. Very tasty and we would definitely order it again. I was telling my partner that it was reminiscent of CPK's salads. Almonds, feta cheese... and of course the awesome dressing that wasn't too heavy. Calamari... I was ok with it. Three stars for me. While I agree that I've had better, I didn't think it was terrible, but at the same time, it could have been crispier and with more seasoning. It was fairly bland. I think the sauces that went with it made it. And of course, the cookie. Halfway cooked... just the way I liked it with two huge scoops of vanilla bean ice cream. :) 5 stars. :) Gooey... warm... soppy... perfect. :) And it's not too big. Sharing between two people isn't uncomfortable for the belly... even after having the Soho Salad Pizza and the Fried Calamari. We'll be back. I want to have their pizza again. :)
(4)
Edward D.
Only reason why we tried this place, because we were in the area. Place is not to bad, I've had better especially in Cali. I am searching for that spot in Arizona still! Haven't found it yet. Girls like their salads, Pizza was good, enjoyed their garlic knots! I would and will come back again.
(3)
Alex S.
Good service and excellent pizza. It is worth a try. It has a family restaurant type of feel.
(4)
Jim A.
Have been many times. I have always been very satisfied with food and service. Last nights takeout was simply amazing.
(5)
Shannon P.
My husband and I are regulars here and I love the pizza! We started getting an 18" because I felt like we were getting gipped a bit when we got the 16" as they'll usually use a differently sized pan to make it and it always seemed to be a bit closer to 14" than 16" (I'm big on pizza and I KNOW my sizes!). It always tastes good though. We also get the honey bbq wings a lot, but lately I've been wondering if they've switched their supplier to a cheaper one, as we've gotten wings where the bone has been broken vs. cut and it has that bone marrow taste/smell which has put me off wings (at least for the time being). All in all though, this displaced East Coaster is a big fan (as are my fellow East Coast siblings!)
(4)
Nick C.
I recently moved into a neighborhood in NORTH surprise.... very nice house... but NO ONE delivers to our neighborhood. No pizza. No chinese. No nothin! Until one day, what do I find hanging from my door knob? Like a golden glowing beacon of light... an advertisement from a place called New York Pizza Dept that says they deliver to my house!!!!! Immediately, we cancel any plans for dinner we had and order some pizza. And I'm glad to say we were not let down. They have some pretty damn good pizza! It's not the best in the world but, if Papa John's or Pizza Hut ever decide to deliver to our neighborhood, I wouldnt order from them... and not because of any loyalty to NYPD for being the first to deliver... but because its actually good pizza! I just had their Calimari, which was delicious, and a Sicilian pizza (the square kind)... sooooo good! Also, if they're late with the delivery (like they were the first time we ordered... but I didnt care... cuz no one else delivers!), they might give you a $20 credit like they gave us. Eat up!
(4)
Tony S.
They make a really good italian sandwich but the quality can vary widely based upon the kitchen crew at the time. Seriously, this is the #1 challenge with NYPD Pizza is consistency. Their food can be really good, but it can go to mediocre with kitchen mistakes. Don't get me wrong, they make great pizzas and other foods but I really dislike having to keep my fingers crossed here.
(3)
Albert H.
Hybrid restaurant setup - walk through pizza by the slice at lunchtime (like Ray's or Sbarro) but full service dining in the evening, with real servers and a real bar! Pizza is consistently good quality - good crust, very milky cheese, and generous toppings. Values available Monday and Tuesday if you're ordering two pizzas. Unless you're just doing a lunch slice or takeout with coupon, it can be a little expensive. Poor choice of name, in my opinion. NYPD? Pffft.
(4)
Russell M.
I want to give four stars for the food, but one for the service, which is sad because I love their Sicilian Pizza. It's always good and two pieces fill me up making lunch the next day easy. This is the third time my family and I have gone there and the third time the service was excruciatingly slow. We got there around 7pm on a Friday and there was one hostess working the front and only helping one group at a time. Hello? How about taking names and party size? It wasn't even that busy, the place was 1/2 full. When we finally got seated our server was over quick and took our drink orders. Drinks arrived and our order was taken in a timely manner. . .so far, so good. I'm pretty sure that our server either forgot our ticket or the kitchen lost it because it doesn't take 35 minutes to drop an order of cheese sticks. 5 minutes in the fryer and you're done. I'm pretty sure it was our server because the tables he was handling were all waiting, while others who came in after him were being served. We did the whole "look annoyed" thing but the wife noticed our server avoiding eye contact. I stopped the hostess three time as she walked by for more drinks, which she graciously got us (making up for the seating fiasco) Then I did something I don't normally do. I asked for the manager. I told him we love the food but this was the third time we had been there and the service was slow each time. To his credit, he comped our entire meal (minus my beer.) We leaned over to the table next to us that had 3 older couples out for dinner that had been waiting almost 40 minutes for their meals and told them we had been comped and they should complain too. When we left they still hadn't been served. I sincerely hope they complained and got their meals for free too. On our way out the manager was by the register and so was the hostess that helped us, I paid for the beer I had and tipped the hostess $20, telling her and the manager she actually did most of the serving, so she deserved the tip. Come to think of it, I don't know what happened to our server because he didn't bring our food out to us and after we talked with the manager, we didn't see him anywhere in the place the rest of the time we were there. I'll still order takeout and delivery from them as I've never had a bad meal there, but my days of dining in at NYPD Pizza in Surprise are over.
(2)
Dennis H.
By far the best pizza I have ever had. Only down side on my visit was that there were two family groups who sat their children at tables away from them...the noise was horrific.
(5)
lysser l.
I've enjoyed everything I've had here. I especially appreciate the range of vegetarian options. The garlic knots are a family favorite!
(4)
Kevin M.
Decent place for lunch. Love the garlic knots!!!
(4)
Patricia C.
The best fried calamari in Surprise! Delish pizza! Consistent quality and service, never have been disappointed since we moved here in June!
(5)
Siriusly M.
mmmmmmm Food: Pizza, cheese sticks, garlic knots, chicken parm... it is all so very, very tasty. I purposely order too much so that I can enjoy the leftovers the next day. Service: The service is good. Sometimes they get a bit busy and the server doesn't come by for a while. Since the restuarant is very open you can see that it is because they are working with other customers and not off goofing. Usually someone else will come by and see if you need anything when the wait staff gets over-occupied. Convenience: This location is in a shopping area with tons of ample parking so it makes it very easy to get in and out of without hassle.
(5)
Michelle O.
I hosted a small soiree for a UFC fight one wknd. (Hmm, the words soiree & UFC seem odd in the same sentence but whatever). So, the group wanted pizza but I was in no mood for the usual chains like Pizza Butt or Papa Somebody. Although, those places can be tasty, I just wasn't thrilled about those options @ the time. Never having eaten @ NYPD, we order the 'Brooylyn Family' , which did not disappoint. The pepperoni was light and didn't taste/look super greasy. The sausage was actually cut like pepperoni, as opposed to the usual manner it's served on pizza (tiny bits without the casing). I think it tastes better when it's thinly sliced like the pepperoni--again, not so greasy. And the fresh basil leaves rocked. Thin crust was perfect--not crackery and they didn't overload it with sauce or cheese keepin the crust from getting mushy. If you're tired of the usual pizza joints, definitely put this on your list to check out. It's GREAT!
(5)
Jake A.
Updating my review: I go on occasion for the walk-up lunch. Their service has gone down the drain. Can take 15-20 minutes to receive the "express lunch."
(2)
Darek L.
Really good food, I had a large works pizza, it had freshly sliced ingrediants on it, really good, cost around $20 for the pizza but it was huge and was well worth it. The service was really good. This is definitely my new pizza stop
(5)
Mike L.
Not bad, but definitely not my first choice. If I were to eat pizza in the restaurant, then this is a good choice. But there are better choices for take-home pizza.
(3)
Rick V.
I get 2-3 pizzas from here a month. In the last year, i've only had one I wasnt too happy with. It seemed a little undercooked.. but honestly the other 20-30 times I've gotten pizza there its been good. I'd eat here more but it is a bit more expensive than I like to pay for pizza.
(4)
Sorry, we don't have Q&A for this restaurant.
Sorry, No Coupons available for this restaurant.
Address :13980 W Bell Rd,Ste 1
Surprise, AZ, 85374
Takes Reservations : No Delivery : Yes Take-out : Yes Accepts Credit Cards : Yes Good For : Dinner Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : Beer & Wine Only Outdoor Seating : No Wi-Fi : Free Has TV : Yes Waiter Service : Yes Caters : Yes
Pizza is a famous Italian dish savored around the world. The entire credit for the popularity of Pizza in the United States goes to the chain of pizzerias all over the country. While the base and the texture of Pizza remains same across the globe, it's the toppings that differs from country to country. In the United States, you will find the top pizzerias serving pizzas with the toppings of mainly beef, bacon, chicken, ham, and sausage for the non-vegetarians. Other than these famous meat options, Pizzas with veg toppings such as mushrooms, pepperonis, garlic, tomatoes, spinach, etc. are also famous in most restaurants in the United States.
Irrespective of your locality, you will find a variety of different restaurants in your cities offering pizzas of all different types. Pizza is hot favorite among people of all ages in the United States. A large size pizza is enough to feed a family of 3 or 4 at large. Pizza is also the most preferred food whenever a group of friends is hanging out together. Pizza gained popularity in the United States after the American soldiers stationed in Italy returned from World War II.
Over the years, different pizzerias in the United States have developed their own respective regional variations. Pizza gained popularity as the iconic dish in the United States in the second half of the 20th century. Whether you prefer thin or thick crust pizza, you can find a pizza of your preference at the best pizza restaurants in your city.
Italian Cuisine
The immense popularity of Italian cuisine globally isn't unknown. You can find an Italian Pizzeria around every corner of almost every city in the United States. Not to forget that in every house, people enjoy mac and cheese as comfort food. But it would be wrong to believe that Italian food starts with pizza and ends with good pasta as this Mediterranean country has much more to offer other than these two dishes. In Italian Cuisine, there is a high use of fresh tomatoes, all kinds of herbs, great quality of cheese, all types of meat, seafood and fresh handmade pasta. Many find it hard to believe that Italians have been making noodles long back.
Italian and Greek cuisines are always mistaken to be same, but they are poles apart. The primary difference between the two cuisines is the use of cheese in most of the Italian dishes. Italians love to cultivate their own cheese and process them as per their food requirement. It is believed that some cheese is so expensive that cheese producers secure them in lockers.
If you are bored eating the same old pasta or pizza, you can try some of the authentic Italian dishes like Risotto, Polenta, Ribollita, Lasagna, Fiorentina Steak, Bottarga, Ossobuco, Carbonara, Focaccia, Arancini and Supplì. Another item which Italians love to relish every morning is a good cup of Italian Coffee. Once you taste a freshly brewed cup of Italian Coffee, you might not visit Starbucks ever again. Authentic Italian food is made with heart and soul, so go find a restaurant where you can relish Italian cuisine in your city.
Tommye J.
My daughter called in a pizza order. Nothing fancy, large pepperoni, the usual. She was told the pizza would be ready in 35-40 minutes. Upon our arrival I was told that the order had never been received. I am positive the Surprise location was called and even know the name of the girl who took the order but we didn't want to get anyone in trouble. The manager took customer service to the next level! I'm not easily impressed but honestly, he knocked my socks off!!!! I was told that a pizza would be ready for me in 8 minutes. I said ok and went to wait in my car with my daughter and dog. Not only was my steaming hot pizza ready in 8 minutes, but delivered to my car by the manager himself!!! That simple act of superior customer service has bought a loyal customer forever!!! Do yourself a favor- run, do not walk to NYPD on Bell & Litchfield Rd. The pizza is a little pricier than other local places, but it is delicious and the service is beyond reproach!!!!
(5)Angela G.
I would have given this location 2 stars bit I love the restaurant. My friend and I normally eat at the one in 7th Avenue but we're near this one. The pizza was good but my antipasto salad was so soaked with olive oil it was so gross. No balsamic in it just spices. It ruined the best part of the meal which I was looking forward to. When I brought it to our waitresses atten ton, showing her the half of a cup of oil in my salad all she could do was say. ..."uhhhhhh" I just went back to my both. Obviously she had not complaint to the manager. Very disappointed.
(3)Lisa L.
I will not come back to this location. My antipasti salad was so disgusting and the staff did not seem to care. This Location needs to work on that. I did have that awesome salad in the downtown location.
(1)Tim S.
This is like 2 stars for the price and food but the lady on the phone and the ladies at the pickup counter/front door were extremely nice, friendly and courteous (held the door open for me which I appreciated) so they get an extra star themselves. I always appreciate and enjoy good service! I had a long drive home from CA and didn't feel like making anything. I was craving some pizza and wanted to try something kind of close to home. I placed my order for pickup and drove on down. I ordered a Large Cheese Pizza. Price was a bit steep...$19.15 after tax and that is just plain cheese....if you got some toppings, it would easily be a $25.00+ pizza. Um....I'll pass! The pizza was flavorful....good sauce, good cheese but the dough/crust was kind of whack. The bottom of the pizza was not crispy or browned at all. It was super white and doughy which wasn't that good. The actual crust was ok. It had a decent chew/texture to it. Probably could have been cooked a bit longer overall though as far as the bottom.. The pizza is pretty large and I only ate 2 slices for dinner and was full...plenty of leftovers. For $19.00 though, I will probably pass going forward. It definitely wasn't nasty, but the under cooked/soft bottom of the pizza and the steep price tag left me wanting more. The only time I see myself coming back is when they have deals or coupons or something...even then, I would rather drive to some of my other favorite spots than come back here when I am craving a pizza.
(3)Daniel M.
We went in to NYPD pizza for lunch since I always hear the commercials on KTAR. The lunch time posted on the menu board was not accurate and have been changed. Not really a big deal but the server was very rude about this and just provided terrible overall service for the rest of lunch . She got our drinks and then sat down with other employees at a table as they ate lunch and talked about inappropriate things within our earshot. She would get up from time to time to check on us and then go back to doing whatever she was doing with her coworkers as if we didn't really exist. Although I did enjoy the pizza particularly the Wall Street and the bread knots were good. I'm not going to spend my money in a place that does not treat me well. I am not snobish and expect to be treated like a king or something just treat me like a human being.
(1)Carolina A.
I live in California and I was in Arizona for a wedding. The next day after the wedding, the bride and groom's family had a BBQ. I'm vegetarian so I wasn't able to really eat anything they had cooked and I was starving. I was in the mood for pizza that day but I normally go to the same pizza place since I am really picky with my pizza flavor and texture. Well, first of all, thank you NYPD for being vegetarian friendly and having healthier options. Second of all, the pizza was really good and had great flavor. I would definitely drive out to Arizona for some NYPD pizza. Well, I mean, If i drive out towards the area, I will stop. Last but not least, our waiter was really really nice. He conversated with us and made sure we were taken care of.
(4)Matt W.
Oh my. That is mmm...good pizza...great pizza...some of the best pizza. I know it's a chain, but seriously that's prime pizza pie! And that calzone? Forget about the competition - it's the best around. It's worth the 45-minute wait on the C-Zone. It's probably worth waiting 45 mins just for a bite.
(5)Amber B.
Great food, great service, Trey is great. Very attentive and always let you know how long you'll be waiting. The food is quality so it takes a little more time. Definitely worth it!
(5)Lorna W.
This is our first time at this location in Surprise. We were initially seated outside and asked for the heater to be turned on but were told that they ran out of gas. So we waited for a table to open in the dining room and moved. My family loves pizza and wings so I tagged along and hoped to find something I could make Paleo compliant. I am Paleo because of auto immune disease, not to be difficult. I struggled here. There are salads and that was my option, but a grilled chicken breast, instead of breaded, would have been great to add to it. So I will leave hungry. But my husband really enjoys his calzone and mentioned that the cheese is just the perfect balance of salty and sweet. The crust was crisp and hit the spot. The garlic knots were fun as an appetizer for the kids. They weren't thrilled with wings and packed them to bring home. So in our estimation, they are better than Streets of New York and Grimaldis, worse than Native New Yorker, and nowhere near the level of Barros. And for pasta, salad, and calzone, Babbo's pours a lot more care into their food.
(3)Aneasha M.
Garlic knots?! YES PLEASE! After driving for an hour in search for a spinach and cheese calzone I finally stumbled across NYPD. The servers are incredibly nice and even gave me a free soda while I waited for my food. I look forward to revisiting!
(5)Nicole R.
We've lived in Surprise about a year and a half and have always heard of NYPD Pizza but hadn't gotten around to trying. It was SO GOOD! The pizza's are really large which is nice cause the whole family can share which makes eating here easy on the budget for a family. We got the mozzarella and a medium pizza, my husband, me and our two girls were able to share it all and still take some home. We will definitely be trying this place again in the future!
(5)Bell J.
We had great service the whole time there. The girl gave us a quick run down of the menu and poured up a few beer samples as well. My wife went with the supreme pizza and liked it a lot. I had the chicken parm sub and it was Perfect. A few Italian favorites and a few beers= a good experience. We Will definitely be back.
(4)Grace S.
Pizza and service was great! The Chelsie chopped salad and 8" pizza were a great meal. Go on Tuesday, second pizza is half off!
(5)Steve C.
Always great food. Have never been disappointed. Extremely courteous and friendly waitstaff. I've been here a lot and will be coming back.
(5)Tim C.
My wife and I have eaten here many times. The calamari is the best we have ever had! I love their Caesar salad and cheese pizza.
(4)Cody M.
One of the best pizza places I have been to in a long time and this is coming from a transplanted New Yorker. The decor was great felt like being on the streets of the city and the staff was very friendly and worked like a well oiled machine! They were very nice and came around to ask how we were doing and how the food was. We ordered a Wall Street with a pitcher of pumpkin harvest beer. It was very good. The pizza was cooked perfectly, perfectly seasoned and you got a great mix of all the flavors that paired very well with each other. The beer was amazing and had great aroma as well which sent it over the top. All in all it was a great experience not just a meal!
(5)Ken R.
Amazing customer service and 10% off the bill because I work in Surprise. Of course, the food is awesome, too. Adam, from Tenn, is pretty cool behind the counter.
(5)Sandra B.
This is the best pizza in Surprise. In fact it is our favorite pizza anywhere. We travel to AZ every winter and this is our first and last place we eat when we come and get ready to leave. We take all our friends who visit and they love this place too. We have never had anything that isn't delicious. Examples are their salads, (my favorite is the Asiago Caesar salad), wings, lasagna, pizza (best crust and everything is fresh), good beer and great service. Just ask for Courtney (there are 3). The owner and staff are very customer oriented and friendly. They also have take out and delivery.
(5)Danielle M.
Very good pizza. We got a cheese and pepperoni Sicilian and it was so good. Cheese tastes so fresh, their sauce has a bit of sweet to it, nice thick crust and the spices are awesome. Also got some garlic cheese knots and those were good too! And the marinara dipping sauce goes perfect with it. Didn't get to dine it this time but I'll be back to come in for some wings and a beer.
(5)Jason T.
After working all day I decided to grab a pizza on the way home tonight for dinner. I called in my order at 6:57pm and was told by the lady on the phone it would be 25-30 minutes. I thought ok I'll stop next door and buy some new work pants while I'm waiting since I was only 5 minutes away at the time. I walked into NYPD at 7:30 thinking my order would be ready, but was told it wasn't done yet. The girl at the register asked the kitchen how long till my pizza and garlic knots were ready. They told her 2 minutes, I thought ok since she offered me a soda while it was being finished. I stood there, drinking my soda, until 7:51 when she finally rang up my order and I was on my way. Really? 54 minutes to make a pizza and some garlic knots, and there were only 5 tables with guests at them during this time. To be fair though, I am not sure how many to go orders they had though, but this was an extremely long time to wait, with no communication from them on what was going on, for a pizza. The pizza and garlic knots were extremely good tasting and I liked the flavor they had. Thin crust and nice sauce, not sweet but just right. While I would like to say I would be back soon, I don't think I feel like waiting another hour for a pizza.
(2)Melissa H.
The pizza was pretty tasty and they have good specials daily. When we went kids are free. Score! The staff was also pleasant. I will definitely bring my family back to this restaurant.
(5)Terry C.
Ordered delivery tonight. Pizza was warm but flavorful, the hell wings were weak ( the jalapeño pepper slice was hotter) but the delivery girl was sweet, she knew my son and lives nearby thought of everything we would need-thank you Linh you were great!
(3)Marc M.
Hats off to NYPD Pizza. The crust is really good and I'm told it is because of the highly filtered and treated water they use to make the dough. Instant hit with the kids. If you are in the mood for pizza, definitely give them a try.
(4)Sean B.
Used to always be awesome and worth the high price, but lately the quality has really dropped. I have been disappointed with 2 of the last 3 pizzas I got. Mostly the topping have been really skimpy and usually the sauce is very very light. -See the pic
(3)Mike S.
Probably some of the best pizza in Arizona, seriously. They always have a good pizza, however the last visit was hands down the best pizza I've experienced from NYPD. Everything tasted very fresh, high quality with the perfect amount of toppings, cheese and sauce to crust ratio. My whole family raved about it and we were all pretty surprised just how good it was. We fought over leftovers that night. My five star is reserved for pizzeria Bianca, but that's a different playing field. If it helps I would only rate Grimaldi's a 3 star. I feel NYPD offers better value and taste.
(4)Nancy D.
excellent pizza ... truly thin crust and totally New York isn. Others speak that its expensive, however, you get what you pay for. The quality etc and the service by ( Courtney) was absolutely fabulous. Our hotel told us that this was the best pizza around and we totally agree
(5)Christopher M.
This review is based on a take out and not a dine in experience. When called to place the order, staff was friendly and answered any questions we had about the order and specials. Pick up time was given as 20 minutes. We opted for pick up as we wanted to avoid the charge for delivery. Yes, there is a small charge for delivery despite living less than 5 minutes away but that's okay. When we got there, there were lots of parking spaces and we were able to pull right up to the front of the restaurant. Immediately walking in, I was greeted courteously. Staff was friendly and had smiles on their faces. Pick up is at the back of the restaurant so I had to walk through the restaurant which looked clean and well lit. Picked up the pie and it was excellent. Crust wasn't too large and neither was it over baked nor too thin. The pie wasn't greasy or oily. Vegetables and toppings was fresh including the cheese which was stringy and hot! The medium that we ordered looked like a large and even though it was only for two, it survived a couple days and even then, when it was cold, it still tasted fresh when reheated! Definitely a place I'll be returning to try some of their other items and speciality pizzas.
(5)Eliza R.
The pizza used to be really good! I don't know if it's just the delivery but, it's definitely the worst pizza I have ever had. We ordered crispy and it was floppy and cold :-( . I can't speak for going to the restaurant but delivery is a no go.
(2)Mark S.
5 STARS based on my overall experience!!!!!!!!!!! Nothing has changed with the food, it still is and always has been a solid 4 1/2 to a 5. I have never had a bad pizza at any of the NYPD Pizza's I have been to. One of the things that put this over the top was the large antipasto salad that we started with. There was plenty of salami, cheese, and ham which at other places is skimped on. The salami and cheese was nice and thick, NOT some cheap thin cut garbage. We went on Wednesday night for a family dinner and took our 3 kids. A good tip, which we learned last night, is Wednesdays kids eat free! Not a little meal but a good size meal. Drink, meal, and desert. My 4 year old got the spaghetti and it was more then enough for him, and my 3 year old got the pizza bites. The pizza bites are not some frozen, bread covered, get it anywhere stuff. It is full piece of pizza cut for a kid. We didn't even order a meal fro our 1 year old because there was more then enough food for her to pick off of. The last thing that needs to be mentioned was our server Tyler. He is the biggest reason that this was a 5 star experience. He was polite and on top of everything! Since it was late our kids were acting up and getting loud, which I know can be annoying for a server and other costumers, but he did not start rushing us. I don't like to write long reviews because honestly most people don't read the whole thing and most of the time there is not that much to say, but this time everything was worth a top rating. WELL DONE NYPD PIZZA!
(5)Sean B.
This is the best pizza place in Arizona. We got a calzone, salad, sandwich, and pizza
(5)Justin B.
Let me start by saying this was the first time we had this issue at an NYPD Pizza. Maybe it's just this location? Last night my wife and I ordered in. The usual prompt of 45 minutes until delivery was received. That's always expected these days in a city this size. Well the order took 1.5 hours to reach our house. The driver said the kitchen was backed up and that he was waiting on our food to be ready. The food was all ice cold. It was not just made or it would have been warm....so try again. This was very disappointing. In the future we will likely go elsewhere for delivery.
(2)Andy C.
The food is typically good at NYPD. However, this trip has been a wait fest. My wife and I have waited an hour or so for something that takes 20 minutes. At this point we are being held hostage. Please send help!!!!!
(2)Nicky James B.
Love to come here for a quick bite to eat. I always order the garlic cheese knots to start us off. Tonight they were okay except for the fact that the cheese was non existent. I will know for next time to order extra cheese on them. The pizza was good as usual. My husband ordered a salad and loved it!
(5)Mamma W.
Delicious pizza and wings! I love it and my kids love it even more. Not cheap pizza but quality pizza.
(4)Laurie M.
Was impressed . . . had the thick crust (it wasn't extremely thick) - was very good! Plenty of toppings!
(4)Mursal L.
I was approached by the area director Josh McGee, he had followed up with the store to see what happened. I guess the store wasn't aware of their new policy, the whole order has to be 15 dollars which includes tax and delivery. Also, the girl that was on the phone was just a trainee. He apologized about what happen and explained that the team now knows the correct policy and procedures. It was great that they actually contacted me, it made me feel valued as a customer. So they get their 5 stars back, because they actually do deserve it. Not only for having great delicious food but also for their great customer service.
(5)Patricia F.
no matter what time of day or how busy they are, service is always slow. but they do have good pizza
(2)Brian S.
Great tasting pizza. Service is always amazing. They could cook some of the specialty pizzas a little longer to cook the center better. Salad is made with good quality greens. We take the whole family, they give the kids crayons and paper plates to color on. They cover a wall with the plates. I thought that that was a cool touch. We will be going back.
(4)Kay A.
The very BEST gluten free vegan pizza I have ever eaten! The normal folks in our group enjoyed their pizza too. Not a crumb left on our plates.
(5)Lynnette L.
The hubs and I have eaten here several times over the past 2 months since moving to this area. We've only done delivery but it's always gone smoothly and food arrives hot. The pizza is quite good, as are the wings and Greek salad. It's our go to pizza place now, and we thought we'd have a hard time replacing our previous place that we loved for years. Thanks NYPD for making a move to a new area a little less stressful ;-).
(5)Theresa K.
I love their vegan pizza, eggplant parm and even the garlic knots if you get them without cheese . Plus they give a 10% discount for local employees .
(5)Jeff P.
Went to this location today for lunch at 12:30 ordered 6piece honey bbq tradional wings and 2 8" mya pizzas. Wings came out and were delicious. Pizzas came out and I got a different pizza than I ordered. I ordered a Meatball Pizza and got BBQ Chicken. They offered to make me a meatball and I said that was ok, I like bbq chicken just as much. Then the manager came over and apologized and told me he was going to have a meatball pizza made for me. I told him that it was ok, Ill eat the BBQ Chicken pizza. (For the record I like meatball and bbq chicken pizza equally) He then said he would put it in a togo box and we could take it home. So I caved in and now I get to have pizza for lunch tommorow too. Thank you NYPD for taking care of business. I dont go out to eat often but with great customer service NYPD will keep in the rotation. Pizza came out hot and lots of topping and cheese. (sorry no pics I, wasnt planning on writing a review, it just kinda happened.
(5)Ismael C.
I had the greatest experience with my girlfriend at NYPD Pizza. Jeremy, our waiter was awesome. My girlfriend and I shared a delicious Greek salad and we also had the best pizza ever. Vinny's Pizza, 5 toppings of your choosing. We shall be back. I highly recommend NYPD Pizza.
(5)Ron S.
Nice to see them back in Surprise, Arizona. Went there last night, Anna and the other young ladies were very friendly. Pizza was great, customer service was fantastic. Great staff and food. Bar tender was very friendly and attentive. Thank you for such a great experience. Highly recommend.
(5)Bruce D.
Very friendly staff and nice location, clean and well kept. Ordered pizzas for pick-up. The cheese pizza was very tasty, even as left overs - the little that was left - and the kids loved it. The "da works" pizza was soggy - even though they made the crust extra crispy at their suggestion - and something on the toppings may have been undercooked. We'd definitely do the cheese pizza next time without hesitation. Others have said the Sicilian is great so maybe the thin cheese for the kids and thick pizza for the adults!
(3)Froe V.
AMAZING!!! Now NYPD is #1 on my pizza list...need to see of there's one in so-cal! Quality is on point! Definitely coming back when visiting relatives in Az!
(5)Nick G.
.
(5)Dale K.
This experience is based on a take out order. After 2 years of avoiding NYPD, we thought we would give them another chance. Should have waited another 2 years. Arrived early, and they said it would be about 6 more minutes. After waiting for about 12 minutes finally went to check on the order. Both pizza and wings were sitting on top of the oven. Poor communication. Got home anticipating good pizza and wings. Wrong. Wings were chicken particles, and wouldn't consider them boneless wings. Pizza was the Joey's Favorite. It had no flavor and was under cooked. Another disappointing meal at NYPD. Won't be going back.
(1)Tyra W.
good stuff!
(5)Beth S.
We have come to this location several times over the years and little by little the quality and taste has gone downhill. This most recent experience is likely our last. We had take out of a Mott's Street Meat Lover and a Joey's Favorite. Mott Street is a pepperoni, sausage and meatball pizza. It was pretty good but the crust was just too darn doughy. I was born in NY and I know NY pizza. It's not this doughy. Joey's Favorite is a veggie pizza. The crust was actually soggy from all the veggies. It's been this way a few times, but this particular time was the worst. It rendered the pizza inedible and as I totally love veggie pizza, it was disappointing enough to force my hand with writing this review. NYPD pizza is kind of pricey for pizza, especially when it's subpar pizza. It's been nice to have them close by but it's just not worth it anymore to suffer through less than delicious pizza.
(2)Kent P.
Picked up a delicious pizza to go! Thought $22 for a medium pepperoni pizza was a little pricey. Since it was good, I'll be back.
(4)Tina T.
We were still on the quest for GOOD pizza, this time we were way out west and decided to try NYPD. I was leary because it looks like a nice, respectable chain-style restaurant and I picture good pizza coming from a basic local pizza joint. Well, we were pleasantly surprised by the pizza here, and yes, it is a nice, clean, pleasant restaurant. We ordered a margherita pizza with tomatoes, basil and fresh mozzarella and were pleasantly surprised. The crust was really delicious (must be that NY water) and the ingredients were fresh and proportioned just right. We ordered it crispy (as suggested on menu) and it was delish. We took some home and had some for breakfast, also good. It will be the place we head to for pizza when on that side of town.
(4)Paris W.
Their service is outstanding. I loved the low-key, relaxed lighting and the calm environment wrapped inside of such a hectic city. Their pizza was wonderful. My Mom and I both went back (within 3 days) for another slice of the Lemon-cello Cheesecake with cranberry. Good eats, Great service, Great dessert!
(4)Penny P.
Best pizza in Surprise, hands down. Delivery is fast and the pizza is delicious. Totally recommend!
(5)Edgar N.
Must have whenever I'm back in town...Spinach Dip is the shiznit Pizzas are bombdigity and the service is pretty awesome!
(5)Chris R.
I live in El Mirage, there are plenty of pizza places closer but I drive the extra miles because NYPD is the best pizza around. Extremely friendly and helpful staff. If you guys could move to Dysart & Thunderbird I would appreciate it.
(4)Ray S.
$7 for a couple of slices and a pop is a good deal. The place is very clean and service is good
(5)Matt S.
Very good pizza and wings!
(4)Laura M.
My husband and I ordered the Pizza Blanca again last night. He came home exclaiming how awesome the service is at this location and even went as far to say that it's the best service he's received in years! Apparently he was greated by a hostess who opened the door for him, while another pleasant hostess assisted him as he entered the door. He was even offered a complimentary cup of pop. That went over BIG with him as he was very thirsty and appreciated having a beverage to enjoy while waiting for his order to be ready. It's hard to find an establishment that offers delicious food AND excellent service these days. KUDOS to NYPD pizza!!
(5)Jana R.
My number 1 pizza place here in AZ so far and I'm on a mission! Don't leave without eating the garlic cheese knots !
(4)Justin C.
Amazing pizza. The sicilian crust is one of the best deep dish pizzas I've ever encountered. Very polite staff. Love it.
(5)David L.
Pizza sucks and so does service
(1)Zach L.
Really good pizza and sandwiches. They have lunch specials that are pretty good. Good place to grab a cold one with some friends.
(4)Maggie F.
First I'd like to say that I was contacted by the restaurant regarding my previous visit. I was impressed with their commitment to great customer service. They took the feedback I could provide them & they even sent me a dinner voucher. I visited the same location again this past weekend. As soon as I walked in I was promptly greeted, given a choice as to where to sit & my drink order was placed. I didn't get any of those last time, so I was already happy as a fiddle! I was attended to by my waiter PLUS an additional 3 people who were helping him. This is still a place were you need to have plenty of time on your hands if you want to eat there. We had planned on going to the mall after our dinner, but changed our minds when we realized we'd been there for nearly 2 hours. I highly recommend you place your meal order at the same time as your appetizer, & that you don't dawdle on making your choices. We didn't. The waiter did tell us when we placed our pizza order that it would take 20 to 30 minutes for the pizza to be ready. It took exactly 30 minutes, so at least they were being honest, lol. My daughter was less than thrilled with the chopped salad that we shared, it was really bland & the pizzas (I had the one with ham & pineapple & she had one with sausage) had little to no sauce. We are both sauce girls & maybe we should have asked for extra sauce when we placed the order. Regardless, service was definitely improved. I'd recommend this place for leisurely lunches & dinners with family or friends.
(3)Wesley H.
Enjoy getting the special deal they have on Mondays or Tuesdays where you can buy one pizza and get the second half off. Their pizzas are cooked just right and the crust isn't too thick or too thin. Also, their pizza is even enjoyable later on when you nuke it in the microwave. The staff was friendly and made sure everything was ok just enough and they were not annoying at all.
(5)Jessica P.
I like this place. It's very... comfortable... It was warm from the cold outside. (I'm a native!!! I can't take 65 degrees!) And smells AMAZING. Their pizza smells so good, it's ridiculous. Walk in... they do have a bar... complete with barstools, neon signs, "tacky" (but I like them) posters from movies... We sat in the group section. I was coming in expecting to have their cookie with ice cream to celebrate my birthday and leave. We ended up having the Soho Salad Pizza, Fried Calamari, and then their Cookie. I've had their pizzas in the past (pre-Yelp) and I really liked them. You know... their Soho Salad Pizza was GREAT. Four stars. Completely makes you feel that you are not eating something high in calories AT ALL. Very tasty and we would definitely order it again. I was telling my partner that it was reminiscent of CPK's salads. Almonds, feta cheese... and of course the awesome dressing that wasn't too heavy. Calamari... I was ok with it. Three stars for me. While I agree that I've had better, I didn't think it was terrible, but at the same time, it could have been crispier and with more seasoning. It was fairly bland. I think the sauces that went with it made it. And of course, the cookie. Halfway cooked... just the way I liked it with two huge scoops of vanilla bean ice cream. :) 5 stars. :) Gooey... warm... soppy... perfect. :) And it's not too big. Sharing between two people isn't uncomfortable for the belly... even after having the Soho Salad Pizza and the Fried Calamari. We'll be back. I want to have their pizza again. :)
(4)Edward D.
Only reason why we tried this place, because we were in the area. Place is not to bad, I've had better especially in Cali. I am searching for that spot in Arizona still! Haven't found it yet. Girls like their salads, Pizza was good, enjoyed their garlic knots! I would and will come back again.
(3)Alex S.
Good service and excellent pizza. It is worth a try. It has a family restaurant type of feel.
(4)Jim A.
Have been many times. I have always been very satisfied with food and service. Last nights takeout was simply amazing.
(5)Shannon P.
My husband and I are regulars here and I love the pizza! We started getting an 18" because I felt like we were getting gipped a bit when we got the 16" as they'll usually use a differently sized pan to make it and it always seemed to be a bit closer to 14" than 16" (I'm big on pizza and I KNOW my sizes!). It always tastes good though. We also get the honey bbq wings a lot, but lately I've been wondering if they've switched their supplier to a cheaper one, as we've gotten wings where the bone has been broken vs. cut and it has that bone marrow taste/smell which has put me off wings (at least for the time being). All in all though, this displaced East Coaster is a big fan (as are my fellow East Coast siblings!)
(4)Nick C.
I recently moved into a neighborhood in NORTH surprise.... very nice house... but NO ONE delivers to our neighborhood. No pizza. No chinese. No nothin! Until one day, what do I find hanging from my door knob? Like a golden glowing beacon of light... an advertisement from a place called New York Pizza Dept that says they deliver to my house!!!!! Immediately, we cancel any plans for dinner we had and order some pizza. And I'm glad to say we were not let down. They have some pretty damn good pizza! It's not the best in the world but, if Papa John's or Pizza Hut ever decide to deliver to our neighborhood, I wouldnt order from them... and not because of any loyalty to NYPD for being the first to deliver... but because its actually good pizza! I just had their Calimari, which was delicious, and a Sicilian pizza (the square kind)... sooooo good! Also, if they're late with the delivery (like they were the first time we ordered... but I didnt care... cuz no one else delivers!), they might give you a $20 credit like they gave us. Eat up!
(4)Tony S.
They make a really good italian sandwich but the quality can vary widely based upon the kitchen crew at the time. Seriously, this is the #1 challenge with NYPD Pizza is consistency. Their food can be really good, but it can go to mediocre with kitchen mistakes. Don't get me wrong, they make great pizzas and other foods but I really dislike having to keep my fingers crossed here.
(3)Albert H.
Hybrid restaurant setup - walk through pizza by the slice at lunchtime (like Ray's or Sbarro) but full service dining in the evening, with real servers and a real bar! Pizza is consistently good quality - good crust, very milky cheese, and generous toppings. Values available Monday and Tuesday if you're ordering two pizzas. Unless you're just doing a lunch slice or takeout with coupon, it can be a little expensive. Poor choice of name, in my opinion. NYPD? Pffft.
(4)Russell M.
I want to give four stars for the food, but one for the service, which is sad because I love their Sicilian Pizza. It's always good and two pieces fill me up making lunch the next day easy. This is the third time my family and I have gone there and the third time the service was excruciatingly slow. We got there around 7pm on a Friday and there was one hostess working the front and only helping one group at a time. Hello? How about taking names and party size? It wasn't even that busy, the place was 1/2 full. When we finally got seated our server was over quick and took our drink orders. Drinks arrived and our order was taken in a timely manner. . .so far, so good. I'm pretty sure that our server either forgot our ticket or the kitchen lost it because it doesn't take 35 minutes to drop an order of cheese sticks. 5 minutes in the fryer and you're done. I'm pretty sure it was our server because the tables he was handling were all waiting, while others who came in after him were being served. We did the whole "look annoyed" thing but the wife noticed our server avoiding eye contact. I stopped the hostess three time as she walked by for more drinks, which she graciously got us (making up for the seating fiasco) Then I did something I don't normally do. I asked for the manager. I told him we love the food but this was the third time we had been there and the service was slow each time. To his credit, he comped our entire meal (minus my beer.) We leaned over to the table next to us that had 3 older couples out for dinner that had been waiting almost 40 minutes for their meals and told them we had been comped and they should complain too. When we left they still hadn't been served. I sincerely hope they complained and got their meals for free too. On our way out the manager was by the register and so was the hostess that helped us, I paid for the beer I had and tipped the hostess $20, telling her and the manager she actually did most of the serving, so she deserved the tip. Come to think of it, I don't know what happened to our server because he didn't bring our food out to us and after we talked with the manager, we didn't see him anywhere in the place the rest of the time we were there. I'll still order takeout and delivery from them as I've never had a bad meal there, but my days of dining in at NYPD Pizza in Surprise are over.
(2)Dennis H.
By far the best pizza I have ever had. Only down side on my visit was that there were two family groups who sat their children at tables away from them...the noise was horrific.
(5)lysser l.
I've enjoyed everything I've had here. I especially appreciate the range of vegetarian options. The garlic knots are a family favorite!
(4)Kevin M.
Decent place for lunch. Love the garlic knots!!!
(4)Patricia C.
The best fried calamari in Surprise! Delish pizza! Consistent quality and service, never have been disappointed since we moved here in June!
(5)Siriusly M.
mmmmmmm Food: Pizza, cheese sticks, garlic knots, chicken parm... it is all so very, very tasty. I purposely order too much so that I can enjoy the leftovers the next day. Service: The service is good. Sometimes they get a bit busy and the server doesn't come by for a while. Since the restuarant is very open you can see that it is because they are working with other customers and not off goofing. Usually someone else will come by and see if you need anything when the wait staff gets over-occupied. Convenience: This location is in a shopping area with tons of ample parking so it makes it very easy to get in and out of without hassle.
(5)Michelle O.
I hosted a small soiree for a UFC fight one wknd. (Hmm, the words soiree & UFC seem odd in the same sentence but whatever). So, the group wanted pizza but I was in no mood for the usual chains like Pizza Butt or Papa Somebody. Although, those places can be tasty, I just wasn't thrilled about those options @ the time. Never having eaten @ NYPD, we order the 'Brooylyn Family' , which did not disappoint. The pepperoni was light and didn't taste/look super greasy. The sausage was actually cut like pepperoni, as opposed to the usual manner it's served on pizza (tiny bits without the casing). I think it tastes better when it's thinly sliced like the pepperoni--again, not so greasy. And the fresh basil leaves rocked. Thin crust was perfect--not crackery and they didn't overload it with sauce or cheese keepin the crust from getting mushy. If you're tired of the usual pizza joints, definitely put this on your list to check out. It's GREAT!
(5)Jake A.
Updating my review: I go on occasion for the walk-up lunch. Their service has gone down the drain. Can take 15-20 minutes to receive the "express lunch."
(2)Darek L.
Really good food, I had a large works pizza, it had freshly sliced ingrediants on it, really good, cost around $20 for the pizza but it was huge and was well worth it. The service was really good. This is definitely my new pizza stop
(5)Mike L.
Not bad, but definitely not my first choice. If I were to eat pizza in the restaurant, then this is a good choice. But there are better choices for take-home pizza.
(3)Rick V.
I get 2-3 pizzas from here a month. In the last year, i've only had one I wasnt too happy with. It seemed a little undercooked.. but honestly the other 20-30 times I've gotten pizza there its been good. I'd eat here more but it is a bit more expensive than I like to pay for pizza.
(4)