About a week ago, we went to Jack in the Box for a quick cheap dinner. Ordered a bunch of value menu items, including a couple of special orders (plain for the picky eaters). Cashier (female) not so pleasant, got our order wrong. We were told to pull around so we did, and waited. Rich delivered our food to our window, and I said, "I hope the order is all correct..." Because, usually the order is not correct when they deliver to the car. Rich said, "it is" and I jokingly said "ok, I'm trusting you!" We drove home and lo and behold, the order was wrong. We were missing a sandwich, had a sandwich we didn't order, were short a fry, and the sandwiches that were supposed to be plain for my picky eaters, were not. I called the store and asked to speak to the mgr. Rich said he was the mgr on duty. I jokingly said, "rich, you disappoint me. You lied to me." Then proceeded to explain what happened. Rich had great customer service and without hesitation, said that I could come in for a full refund and he would duplicate the order. I told him I wasn't coming back tonight because I was done for the night but I'd take him up on that offer later. So about a week later... My husband went in and spoke to Rich. Another mgr came in, a young cocky kid on a power trip. He was very rude to my husband and said, no, they don't replace an entire order or refund. He then proceeds to question Rich in a very rude demeaning manner in front of my husband, so harsh in fact my husband felt the need to interrupt and tell him he shouldn't be so mean to his employees. It's unprofessional, ESPECIALLY in front of the customer. He then said "frankly I don't care, whatever, it's on Rich." Then walked away saying "not trying to be a jerk". They ended up replacing the order but did not refund as promised. The entire ordeal was ridiculous. Not sure "who" Rich is on the totem pole but we appreciate his effort in trying to rectify the situation professionally. As for the young skinny punk kid, someone needs to humble him.
(1)
C S.
I have been to Jack's 5 times and at different times. The fries are always cold even if ask them may I please have "Hot Fries" they are still medium warm. The burgers. ... well over cooked and smashed. I will never EVER go there again.
(1)
Laurence S.
This is one of the worst jack in the box when it comes to getting hot food and more importantly food the way you ordered it. I have been here on a few occasions late night and each and every time have been disappointed. Once i asked for my chicken sandwich to be made fresh (due to prior experiences here) and I was assured it would be made fresh. I got home and I couldn't even bite into the sandwich. It had sat for hours and then been fried again. It was hard as a rock and I contemplated finding a lawyer but it was 2am and suing a Jack in the box isn't my idea of a good time. I have never received food like that from any fast food company in my entire life though, and that is a snapshot of the quality of food and service from this location. And for those who say why would you go back to a place that sucks this much more than once...well its the addictive agreements in the food...duh.
(1)
Michael M.
Got my order wrong two times in a row.. Still had good customer service but lousy attention to detail
(3)
Teresa R.
Not the fastest JIB I've ever been to, or the cleanest.
(3)
Jason B.
Unfortunately there are not many late night fast food places open 24hrs in Surprise. Avoid this Jack in the Box even though they are 24hrs. The night employees are rude and slow. Even had them lie and tell me their system is down. Even offered to pay cash but they told me they couldn't do anything. They need a computer to make a burger??
(1)
Will G.
Cashier was nice and friendly. Good service overall. The food was good too.
(5)
Edward D.
This place is alot better than the one near my home. Service is a lot better, food is hot and the crew seems a lot more friendly!
(4)
Zach L.
If you are super high and it's 2am this is your spot, otherwise, avoid it as there are much better options all around it including Rubios, 5 guys, chic-fil-a, and pizza.
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good for Kids : Yes Good for Groups : No Attire : Casual Has TV : No Drive-Thru : Yes
Brandy C.
About a week ago, we went to Jack in the Box for a quick cheap dinner. Ordered a bunch of value menu items, including a couple of special orders (plain for the picky eaters). Cashier (female) not so pleasant, got our order wrong. We were told to pull around so we did, and waited. Rich delivered our food to our window, and I said, "I hope the order is all correct..." Because, usually the order is not correct when they deliver to the car. Rich said, "it is" and I jokingly said "ok, I'm trusting you!" We drove home and lo and behold, the order was wrong. We were missing a sandwich, had a sandwich we didn't order, were short a fry, and the sandwiches that were supposed to be plain for my picky eaters, were not. I called the store and asked to speak to the mgr. Rich said he was the mgr on duty. I jokingly said, "rich, you disappoint me. You lied to me." Then proceeded to explain what happened. Rich had great customer service and without hesitation, said that I could come in for a full refund and he would duplicate the order. I told him I wasn't coming back tonight because I was done for the night but I'd take him up on that offer later. So about a week later... My husband went in and spoke to Rich. Another mgr came in, a young cocky kid on a power trip. He was very rude to my husband and said, no, they don't replace an entire order or refund. He then proceeds to question Rich in a very rude demeaning manner in front of my husband, so harsh in fact my husband felt the need to interrupt and tell him he shouldn't be so mean to his employees. It's unprofessional, ESPECIALLY in front of the customer. He then said "frankly I don't care, whatever, it's on Rich." Then walked away saying "not trying to be a jerk". They ended up replacing the order but did not refund as promised. The entire ordeal was ridiculous. Not sure "who" Rich is on the totem pole but we appreciate his effort in trying to rectify the situation professionally. As for the young skinny punk kid, someone needs to humble him.
(1)C S.
I have been to Jack's 5 times and at different times. The fries are always cold even if ask them may I please have "Hot Fries" they are still medium warm. The burgers. ... well over cooked and smashed. I will never EVER go there again.
(1)Laurence S.
This is one of the worst jack in the box when it comes to getting hot food and more importantly food the way you ordered it. I have been here on a few occasions late night and each and every time have been disappointed. Once i asked for my chicken sandwich to be made fresh (due to prior experiences here) and I was assured it would be made fresh. I got home and I couldn't even bite into the sandwich. It had sat for hours and then been fried again. It was hard as a rock and I contemplated finding a lawyer but it was 2am and suing a Jack in the box isn't my idea of a good time. I have never received food like that from any fast food company in my entire life though, and that is a snapshot of the quality of food and service from this location. And for those who say why would you go back to a place that sucks this much more than once...well its the addictive agreements in the food...duh.
(1)Michael M.
Got my order wrong two times in a row.. Still had good customer service but lousy attention to detail
(3)Teresa R.
Not the fastest JIB I've ever been to, or the cleanest.
(3)Jason B.
Unfortunately there are not many late night fast food places open 24hrs in Surprise. Avoid this Jack in the Box even though they are 24hrs. The night employees are rude and slow. Even had them lie and tell me their system is down. Even offered to pay cash but they told me they couldn't do anything. They need a computer to make a burger??
(1)Will G.
Cashier was nice and friendly. Good service overall. The food was good too.
(5)Edward D.
This place is alot better than the one near my home. Service is a lot better, food is hot and the crew seems a lot more friendly!
(4)Zach L.
If you are super high and it's 2am this is your spot, otherwise, avoid it as there are much better options all around it including Rubios, 5 guys, chic-fil-a, and pizza.
(1)