Pretty much the only reason we go here is because of our kids. It's a typically decent experience. Big warning that the help is pretty much apathetic and useless and you will have to ask for everything like free refills on your sodas. Also I've never been offered crayons and coloring sheets for the kids -- I have to ask once we're seated. (Tip: if you see a couple come in the door with exasperated twin two-year-olds, it would be nice to offer some crayons, balloons, etc. Parents would love that.) I also told hostess they need to clean the windowsill near our booth because it's so dusty... she just said "oh OK" and didn't offer any apologies. Honestly this could be a superb place that would get a lot more business and revenues if they just cleaned up their act and got some training for their staff. On a high note, it's a great location that's typically clean with easy parking and very clean bathrooms. I particularly appreciate the low sink for kids.
(3)
Roadking E.
This place sucks. It's McDonald's plus 30% price increase. Want a good burger, plenty of other places around.
(2)
Bryan G.
Great new location in the Pavilions. The bar is 21 and up only so you don't have to watch your P's and Q's so much (big fan of this). Decent beer selection. What made it was the bartender (sorry man, your name slips my mind). But you had all batman bartending gear, which was awesome. He was friendly, knowledgeable, and fast service. Will definitely be back. This is one of the better RR locations.
(4)
Amy M.
Had lunch with the family here and love this location. The food was great, service was excellent and loved the decor. We usually go to the one at marketplace and have not been there much because of a few issues. This will definitely be the place we go. They were wonderful with the kids and not such a bar atmosphere, great family place you can still get a great happy hour!
(5)
Spencer P.
I've been here a couple times but this was my best visit yet because of the server! His name was Ryan and he was on top of everything from drinks to food. Incredibly fast, very good at his job!
(5)
Taryn Z.
This place sucks. Dornisha had way too many tables and was very slow. Very disappointed because we come here very often. Had to get the hostess to get us salt for our margaritas and our fries were burnt and not fresh at all. Needless to say we will not be returning to this place again! Not worth your money ppl. Pick a different location! Can't believe it.
(1)
Jesse D.
Had a great time. Sat at the bar, Ryan and Rachel are awesome! Ask for them by name. Love the new look! I'll be here every week!!!!!!
(5)
Spart V.
Came here for dinner while in Scottsdale for the day. Having been to many Red Robins in CA and AZ, I can rely on a basic burger meal with drinks and extras for the family. This Red Robin disappointed. Our waitress has zero understanding of 1. menu...is this sugar free? Hum....(lemonade) don't know she says but doesn't try to find out 2. prices of beers and wine....when asked what they cost in different sizes she replies "do you want me to find out?" Well that would be nice. She brings our food with no napkins, condiments or drink requests. We put our empty glasses on edge of table.....hint hint but she asks if we want dessert? Dessert...we just got our dinner! She says if you decide you want dessert I can change the bill. We wanted another large beer and cocktail.....this location had no wait...plenty of seating yet the service was non existant. Some one missed out on the basics of waitressing. Wont be back. Our $80 check could have easily been $100 if she knew how to waitress but we didn't order anything else...instead, went to another near by chain and had 2 drinks and desserts.
(2)
Cindi G.
Worst service ever. Where was the utensils, the bottomless fries, the refills? Food was good but waited 15 minutes for server to get order and another 20 minutes for bottomless fries.... Which I am still waiting for. Server is too busy helping others. Well Red Robin you have lost a customer! Mel was our waitress and she seriously needs more training. She was nice, but really needs to get her sh*t together as a server.
(1)
HS H.
went on a Saturday night waited for a table for an hour once seated waited for 15 minutes for a server once order was put in waited 30 to 40 minutes for our order when order was received food was cold and overcookedthe server was very pleasant not real happy about the food that was delivered to us the chicken was overcooked fries were undercooked.
(1)
Lauren A.
We were in the area tonight and as a Royalty member with a birthday this month we decided to stop for a quick, affordable dinner. Sign up for a the Royalty club because you get a free burger during your birthday month plus discounts all year long and you earn free items with purchase. With my member discount we had dinner and sodas for 3 for $20.00 not including tip. You just can't beat that! Plus our burgers were good. I am also a fan of their steak cut fries with ranch dressing. Our server Reyna was very pleasant and attentive. She was always bring refills and more fries.
(4)
Michelle A.
I really wanted some steak fries (really, really wanted fries), so I decided to stop into this Red Robin on my lunch break. Service was quick, even though it was very busy. My server asked me how everything tasted, and well, I was honest and I told him I wasn't happy. The manager came over, offered to get it right. I couldn't wait for another sandwich because I needed to get back to work but he offered me another item to go. Good customer service goes a long, long way. I appreciated it and walked out happy. The server was attentive and checked on me to make sure everything was ok and that the manager had addressed my issue. I'd be willing to give this location another try, simply based on the service I received.
(3)
Eric L.
I'm giving it 3 stars because it's a good Red Robin overall, with one exception. Very friendly waitress, ample parking and easy to find, and I used a birthday coupon for a free burger. BUT.....as a hamburger fan I have to tell you that if you serve a bun that cracks and breaks up while you are eating it then it's too old to serve. Other than that, it was a great experience.
(3)
Kay T.
I'm starting to like their burgers better. It's not the best burgers in the world but it's not bad either. Throw in unlimited fries and the deal seems pretty good. Service was not bad and the place seemed clean. I had the burger with the blue cheese and straw onion rings! I give that a thumbs up!
(3)
Jason W.
Sure Red Robin is a franchise and they generally play it safe, but their hamburgers are tasty and the selection is good. Prior to my last visit I would have given 5 stars, now I want to give 2 1/2. I have tried a few different burgers, but when I met the peppercorn burger I tasted perfection. Awesome peppercorn sauce, bacon, crispy onion straws, Swiss cheese, all great. I decided to try the jalapeño corn meal bun last time - skip it and get the usual onion roll. A while back I tried the bacon aioli (seasoned mayo with a good bacon flavor plus bacon pieces) and I fell in love. I wanted it bottled to take home and put on everything possible. Honestly, it was a reason to return, it was that good. Unfortunately one of two things has occurred since the last time I came here: either the bacon aioli went bad and somehow became clear or someone changed the bacon sauce away from an aioli to some bacon fat slime. When the condiment cup was put on the table I asked for the bacon aioli, they said that was it. Some dark, shiny pile of mush. I thought, well I'll try it anyway. I dipped a few fries in it and NONE of the contents would stay on the fry. They all slid off. If I was to emulate it at home I would only need bacon, bacon fat and gelatin. Not a dipping sauce. I asked the waitress if the aioli had changed and she asked the manager, they said it had. She asked if she could try it (brave considering I could have double dipped) and by her face I could tell she hated it too. I thought they would know to take the $0.75 charge off my bill but I had to ask when the bill came. They also took the $3 onion dip & fresh wavy chip appetizer off the menu. It was probably just too cheap and delicious. I wish Red Robin would quit making changes that remove the consistency that I returned for. At this point I will probably seek out competitors more.
(3)
Lenny S.
Got the golden treatment here today, I ordered some hot wings, when they arrived I noticed it had Bleu Cheese crumbles on them. I loathe Bleu Cheese but I loath complainers more so I just scraped them off. My server noticed that I was having problems and immediately offered to drop some new wings. I declined because the crumbles scraped off easy enough, then the bartender/ manager offered to adjust my bill, I told him it wasn't necessary and thanked him. Even if the food was horrible which it wasn't I'd be thrilled to dine here again.
(5)
Connie V.
This is our 2nd visit to this location, 3rd total at Red Robin. We aren't usually fans of chain restaurants but this place is pretty great. Great service each visit. Waitress accommodated my special order and it was perfect, I'm on a special diet and I got steamed broccoli and plain chicken. Very happy I could eat out almost as healthy as home. They obviously have many more things on the menu that are much more indulgent, but I'm super happy with what I'm able to get!
(5)
Kelsey A.
Writing my initial review from the lobby. I'm sitting on the bench inside waiting for a friend/waiting for a table. Stood by the host desk for a few minutes, no one came up. I've now been sitting here for 8 minutes and 4 employees have passed me. Not one has asked if I need something. Hopefully the burgers at this location is good.
(1)
B. Edwin B.
I don't order burgers at Red Robin because they won't cook them less than medium-well. I ordered the chicken cobb salad. Big mistake. The salad ingredients were good but the chicken breast was horrible. It didn't taste like chicken and the texture was rubbery. It's apparent they use low-quality, frozen breasts that are injected with some kind of solution that keeps them from drying out completely, but does nothing to improve them. My daughter's fish was overcooked and my granddaughter's grilled cheese was stale. I also had a cup of french onion soup that was flavorless and overloaded with mozzarella. Our server, Neisha, was very attentive. Any decent sit-down restaurant, however, wouldn't let this food out of the kitchen. It was no better than Wendy's, but cost three times more.
(1)
Eric E.
Super nice location, very nicely decorated, as compared to other locations that seem overly cluttered. Food was good, service was excellent, great experience overall. When you are super hungry for a burger, this is the place to be. Added bonus, we were here on a Saturday, and there were plenty of TV's for watching football games. I really wouldn't think of going here to crack back a few brews and watch a game, but I would NOW!
(4)
Mike N.
We rolled in an hour before close, which we usually don't do, but we'd just picked somebody up from the airport and they were hungry. The waitress was very pleasant and quick with drinks and fries. And she brought enough ranch for the entire table. The burger was on par with 5 Guys or Smashburger. It's nice they have the GF bun and dedicated to fryer. Renovation is nicely done but I miss the claw machine.
(5)
D H.
Stopped in with a girlfriend for dinner. It was pretty busy in there. Our server was Alisha and she was very prompt efficient friendly and helpful in deciding. My girlfriend and I are from Philly so we are soft pretzel fans, which of course meant we had to get the pretzel bites for an appetizer. They were decent. But the cheese dipping sauce was weird. Had a sweet taste and tasted watered down. They definitely should change the "cheese" they use. I went wayyyy off my diet and had some big burger with an egg on it. It was messy but seriously one of the best burgers Ive had. The steak fries were good but woulda been so much more delicious with a good cheese sauce.
(4)
Ken B.
Alisha was fantastic! I came in on my lunch to get some yummy food and she was super attentive and very helpful! Great service!
(5)
Donnell T.
This was our first time at this new location. It is very nicely decorated and just starting to get busy on a Friday night. The server we had was just outstanding and made our experience very pleasant. She explained everything on the menu and really took her time to make us feel special. I think her name was (sp??) Darnashia. The food was just what you would want at a Red Robin. We will be back!
(5)
Jennifer M.
endless fries and very delicious burgers. I have been there like 100 times and I recommend it to everybody
(5)
Elmas V.
New experience with my daughter's allergies. 2 thumbs up. If you have allergies, Red Robin is a great place to go.
(5)
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Address :8990 East Indian Bend Road
Scottsdale, AZ, 85250
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Brunch Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Alcohol : Full Bar Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes Drive-Thru : No
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Hamburgers are also categorized into two types in the United States. Fast food hamburger and individual hamburgers served at restaurants are two basic types of burgers served in the United States. The individual hamburgers served at restaurants are prepared using everything including lettuce, onion, tomato, and sliced pickles as well as melted cheese on the patty or crumbled on top. American restaurants also serve veggie burgers for those who don't relish meat. Cheeseburgers are also hot favorite in the United States.
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A B.
Pretty much the only reason we go here is because of our kids. It's a typically decent experience. Big warning that the help is pretty much apathetic and useless and you will have to ask for everything like free refills on your sodas. Also I've never been offered crayons and coloring sheets for the kids -- I have to ask once we're seated. (Tip: if you see a couple come in the door with exasperated twin two-year-olds, it would be nice to offer some crayons, balloons, etc. Parents would love that.) I also told hostess they need to clean the windowsill near our booth because it's so dusty... she just said "oh OK" and didn't offer any apologies. Honestly this could be a superb place that would get a lot more business and revenues if they just cleaned up their act and got some training for their staff. On a high note, it's a great location that's typically clean with easy parking and very clean bathrooms. I particularly appreciate the low sink for kids.
(3)Roadking E.
This place sucks. It's McDonald's plus 30% price increase. Want a good burger, plenty of other places around.
(2)Bryan G.
Great new location in the Pavilions. The bar is 21 and up only so you don't have to watch your P's and Q's so much (big fan of this). Decent beer selection. What made it was the bartender (sorry man, your name slips my mind). But you had all batman bartending gear, which was awesome. He was friendly, knowledgeable, and fast service. Will definitely be back. This is one of the better RR locations.
(4)Amy M.
Had lunch with the family here and love this location. The food was great, service was excellent and loved the decor. We usually go to the one at marketplace and have not been there much because of a few issues. This will definitely be the place we go. They were wonderful with the kids and not such a bar atmosphere, great family place you can still get a great happy hour!
(5)Spencer P.
I've been here a couple times but this was my best visit yet because of the server! His name was Ryan and he was on top of everything from drinks to food. Incredibly fast, very good at his job!
(5)Taryn Z.
This place sucks. Dornisha had way too many tables and was very slow. Very disappointed because we come here very often. Had to get the hostess to get us salt for our margaritas and our fries were burnt and not fresh at all. Needless to say we will not be returning to this place again! Not worth your money ppl. Pick a different location! Can't believe it.
(1)Jesse D.
Had a great time. Sat at the bar, Ryan and Rachel are awesome! Ask for them by name. Love the new look! I'll be here every week!!!!!!
(5)Spart V.
Came here for dinner while in Scottsdale for the day. Having been to many Red Robins in CA and AZ, I can rely on a basic burger meal with drinks and extras for the family. This Red Robin disappointed. Our waitress has zero understanding of 1. menu...is this sugar free? Hum....(lemonade) don't know she says but doesn't try to find out 2. prices of beers and wine....when asked what they cost in different sizes she replies "do you want me to find out?" Well that would be nice. She brings our food with no napkins, condiments or drink requests. We put our empty glasses on edge of table.....hint hint but she asks if we want dessert? Dessert...we just got our dinner! She says if you decide you want dessert I can change the bill. We wanted another large beer and cocktail.....this location had no wait...plenty of seating yet the service was non existant. Some one missed out on the basics of waitressing. Wont be back. Our $80 check could have easily been $100 if she knew how to waitress but we didn't order anything else...instead, went to another near by chain and had 2 drinks and desserts.
(2)Cindi G.
Worst service ever. Where was the utensils, the bottomless fries, the refills? Food was good but waited 15 minutes for server to get order and another 20 minutes for bottomless fries.... Which I am still waiting for. Server is too busy helping others. Well Red Robin you have lost a customer! Mel was our waitress and she seriously needs more training. She was nice, but really needs to get her sh*t together as a server.
(1)HS H.
went on a Saturday night waited for a table for an hour once seated waited for 15 minutes for a server once order was put in waited 30 to 40 minutes for our order when order was received food was cold and overcookedthe server was very pleasant not real happy about the food that was delivered to us the chicken was overcooked fries were undercooked.
(1)Lauren A.
We were in the area tonight and as a Royalty member with a birthday this month we decided to stop for a quick, affordable dinner. Sign up for a the Royalty club because you get a free burger during your birthday month plus discounts all year long and you earn free items with purchase. With my member discount we had dinner and sodas for 3 for $20.00 not including tip. You just can't beat that! Plus our burgers were good. I am also a fan of their steak cut fries with ranch dressing. Our server Reyna was very pleasant and attentive. She was always bring refills and more fries.
(4)Michelle A.
I really wanted some steak fries (really, really wanted fries), so I decided to stop into this Red Robin on my lunch break. Service was quick, even though it was very busy. My server asked me how everything tasted, and well, I was honest and I told him I wasn't happy. The manager came over, offered to get it right. I couldn't wait for another sandwich because I needed to get back to work but he offered me another item to go. Good customer service goes a long, long way. I appreciated it and walked out happy. The server was attentive and checked on me to make sure everything was ok and that the manager had addressed my issue. I'd be willing to give this location another try, simply based on the service I received.
(3)Eric L.
I'm giving it 3 stars because it's a good Red Robin overall, with one exception. Very friendly waitress, ample parking and easy to find, and I used a birthday coupon for a free burger. BUT.....as a hamburger fan I have to tell you that if you serve a bun that cracks and breaks up while you are eating it then it's too old to serve. Other than that, it was a great experience.
(3)Kay T.
I'm starting to like their burgers better. It's not the best burgers in the world but it's not bad either. Throw in unlimited fries and the deal seems pretty good. Service was not bad and the place seemed clean. I had the burger with the blue cheese and straw onion rings! I give that a thumbs up!
(3)Jason W.
Sure Red Robin is a franchise and they generally play it safe, but their hamburgers are tasty and the selection is good. Prior to my last visit I would have given 5 stars, now I want to give 2 1/2. I have tried a few different burgers, but when I met the peppercorn burger I tasted perfection. Awesome peppercorn sauce, bacon, crispy onion straws, Swiss cheese, all great. I decided to try the jalapeño corn meal bun last time - skip it and get the usual onion roll. A while back I tried the bacon aioli (seasoned mayo with a good bacon flavor plus bacon pieces) and I fell in love. I wanted it bottled to take home and put on everything possible. Honestly, it was a reason to return, it was that good. Unfortunately one of two things has occurred since the last time I came here: either the bacon aioli went bad and somehow became clear or someone changed the bacon sauce away from an aioli to some bacon fat slime. When the condiment cup was put on the table I asked for the bacon aioli, they said that was it. Some dark, shiny pile of mush. I thought, well I'll try it anyway. I dipped a few fries in it and NONE of the contents would stay on the fry. They all slid off. If I was to emulate it at home I would only need bacon, bacon fat and gelatin. Not a dipping sauce. I asked the waitress if the aioli had changed and she asked the manager, they said it had. She asked if she could try it (brave considering I could have double dipped) and by her face I could tell she hated it too. I thought they would know to take the $0.75 charge off my bill but I had to ask when the bill came. They also took the $3 onion dip & fresh wavy chip appetizer off the menu. It was probably just too cheap and delicious. I wish Red Robin would quit making changes that remove the consistency that I returned for. At this point I will probably seek out competitors more.
(3)Lenny S.
Got the golden treatment here today, I ordered some hot wings, when they arrived I noticed it had Bleu Cheese crumbles on them. I loathe Bleu Cheese but I loath complainers more so I just scraped them off. My server noticed that I was having problems and immediately offered to drop some new wings. I declined because the crumbles scraped off easy enough, then the bartender/ manager offered to adjust my bill, I told him it wasn't necessary and thanked him. Even if the food was horrible which it wasn't I'd be thrilled to dine here again.
(5)Connie V.
This is our 2nd visit to this location, 3rd total at Red Robin. We aren't usually fans of chain restaurants but this place is pretty great. Great service each visit. Waitress accommodated my special order and it was perfect, I'm on a special diet and I got steamed broccoli and plain chicken. Very happy I could eat out almost as healthy as home. They obviously have many more things on the menu that are much more indulgent, but I'm super happy with what I'm able to get!
(5)Kelsey A.
Writing my initial review from the lobby. I'm sitting on the bench inside waiting for a friend/waiting for a table. Stood by the host desk for a few minutes, no one came up. I've now been sitting here for 8 minutes and 4 employees have passed me. Not one has asked if I need something. Hopefully the burgers at this location is good.
(1)B. Edwin B.
I don't order burgers at Red Robin because they won't cook them less than medium-well. I ordered the chicken cobb salad. Big mistake. The salad ingredients were good but the chicken breast was horrible. It didn't taste like chicken and the texture was rubbery. It's apparent they use low-quality, frozen breasts that are injected with some kind of solution that keeps them from drying out completely, but does nothing to improve them. My daughter's fish was overcooked and my granddaughter's grilled cheese was stale. I also had a cup of french onion soup that was flavorless and overloaded with mozzarella. Our server, Neisha, was very attentive. Any decent sit-down restaurant, however, wouldn't let this food out of the kitchen. It was no better than Wendy's, but cost three times more.
(1)Eric E.
Super nice location, very nicely decorated, as compared to other locations that seem overly cluttered. Food was good, service was excellent, great experience overall. When you are super hungry for a burger, this is the place to be. Added bonus, we were here on a Saturday, and there were plenty of TV's for watching football games. I really wouldn't think of going here to crack back a few brews and watch a game, but I would NOW!
(4)Mike N.
We rolled in an hour before close, which we usually don't do, but we'd just picked somebody up from the airport and they were hungry. The waitress was very pleasant and quick with drinks and fries. And she brought enough ranch for the entire table. The burger was on par with 5 Guys or Smashburger. It's nice they have the GF bun and dedicated to fryer. Renovation is nicely done but I miss the claw machine.
(5)D H.
Stopped in with a girlfriend for dinner. It was pretty busy in there. Our server was Alisha and she was very prompt efficient friendly and helpful in deciding. My girlfriend and I are from Philly so we are soft pretzel fans, which of course meant we had to get the pretzel bites for an appetizer. They were decent. But the cheese dipping sauce was weird. Had a sweet taste and tasted watered down. They definitely should change the "cheese" they use. I went wayyyy off my diet and had some big burger with an egg on it. It was messy but seriously one of the best burgers Ive had. The steak fries were good but woulda been so much more delicious with a good cheese sauce.
(4)Ken B.
Alisha was fantastic! I came in on my lunch to get some yummy food and she was super attentive and very helpful! Great service!
(5)Donnell T.
This was our first time at this new location. It is very nicely decorated and just starting to get busy on a Friday night. The server we had was just outstanding and made our experience very pleasant. She explained everything on the menu and really took her time to make us feel special. I think her name was (sp??) Darnashia. The food was just what you would want at a Red Robin. We will be back!
(5)Jennifer M.
endless fries and very delicious burgers. I have been there like 100 times and I recommend it to everybody
(5)Elmas V.
New experience with my daughter's allergies. 2 thumbs up. If you have allergies, Red Robin is a great place to go.
(5)