Glenda E.

Went last night, not very impressed. The pics online and in menu are deceiving. Yes marketing pictures are typically that way but this was an exception. The Jack burger was flavorless and the fries cold. My friends daughter had the ribs which were tough and the sauce bland. Unfortunately for us it was live band night and it was so loud we couldn't visit. We ask to go outside just so we could hear each other. Service was mediocre. I over heard someone at another outdoor table say "this place isn't going to last long" yikes!!!!! I wish them the best!

Melissa T.

Great food and great service!! Our food was served in only a few short minutes on a busy Saturday night at 7:00pm. By far the fastest restaurant service I have ever experienced. I tried the BBQ with mashed potatoes and mac and cheese. Yum! Meal was delicious. One of the managers stopped by our table and our waitress was wonderful. Very pleasant experience. Live music most nights. We will definitely be back!

RafaelJeannie S.

Stopped in for our first time ( happy hour) and were treated with some great service, good music, and some tasty food and drink. The bar area is big and well designed. The wait staff was very cheerful, helpful, and very attentive. Happy hour menu is pretty diverse. Tried both the BBQ bleu chips and the artichoke dip. The chips were very flavorful and recommend them ( perfect for a party of 3 or 4). We couldn't finish them. The dip was also good. Sometimes artichoke dip is too tangy, but this one is fairly mild. Great beer and whiskey menu. Jeannie enjoyed her vanilla infused bourbon cocktail and I had a Kentucky Mule. The duo playing, Whiskey Bent , were fun and talented local entertainers. Good stuff! Definitely be back

Sir L.

I wanted to like this place, I really did. This space was vacant for SO long, and in such a cool, convenient part of town. Round one: Hours listed on Yelp implied the place was open until at least midnight (I believe it was a Sunday..?) My girlfriend and I went in hoping to grab a bite to eat, but alas, the kitchen was closed. No worries, it happens, we know how it goes (the bar was still open). K. Round two: went in again about a month or so later, again, on a Sunday just before 10:30pm. No hostess present, no one at ALL present actually... So we kind of stood around for a second to see if anyone was going to come help us, and as no one did, we figured we'd just help ourselves to a table. There was one other table, a three top, that was just finishing up and two stragglers at the bar. We sat down at our table that was located just a few feet directly back from the bar. My back was facing the bar, and my girlfriend had full vision of the bar area. There was no bartender around for a few minutes as it wasn't very busy so they were probably starting closing duties or something- I'm not sure. Anyways, as we sat there and waited, without a single server walking by, busser, any staff AT ALL, my girlfriend is watching (who we are assuming was) the closing server standing behind the little wall that houses the server station with the POS facing toward the floor from behind the bar and staring at us for at least 8 minutes. No waters. No greeting. No menus. No "hey, guys, I'll be right with you," literally nothing. The oh-so-thrilled seemingly "closing server" finally approaches our table. We asked for some menus, and were met with an incredibly disappointed "oh... You guys want food?" To which we replied with a "yeah, is that okay? How late is your kitchen open?" She tells us that the kitchen is open for another 20 or so minutes at that point, to which we kind of look at each other with equally confused looks on our faces. How is that an issue if the kitchen doesn't close for another 20 minutes and we want food? Mind you, after the kitchen being closed the first time we came (not your fault), I CALLED TO MAKE SURE THEY WERE OPEN AND WAS TOLD THEY SERVE FOOD UNTIL 11PM. We both are in the industry and have worked for almost 20+ years between us, and we are both still in our 20's. We know how things work and how it goes. We know what it's like to want to close up and go home, but it wasn't even like we were walking in at 10:59 asking to make some big complicated order. We were there more than 30 minutes before you guys were closing but your server made her best effort to wish us out the door. Anyways, I digress. So she tells us that the kitchen is open for another 20 minutes, we look at each other with very puzzled looks on our faces which she clearly read, and quickly caught herself and tried to save it with a "I mean, if you hurry, they can do it, you just have to be quick." So we told her to give us a second while we looked over the menu, she walked away, my girlfriend looked at me, asked me "did that really just happen?" I told her "yep, it sure did," she asked me if that turned me off just as much as it turned her off to eating at your restaurant, which it did, so we got up and started to walk out. On our way out, there was our female "server," some guy server or busser, and (maybe?) the bartender or another server, but they were all three at the hostess stand (a common restaurant no-no). As we were walking out, my girlfriend politely said "Never mind, guys, we changed our minds." And the server that was "helping" us ever so unemphatically goes "aw, really." So I followed up with a "yeah, we don't want to do that to your kitchen, we work in the industry, we know how that goes," and this girl continues to dig herself a verbal hole by saying to us "well, I mean, they'll probably do it..." -- excuse me, what? They'll probably do it? They'll PROBABLY do it? Again, we've both been working in the industry a very long time and we know how this goes, we got there MORE than 30 minutes before the kitchen was closing. Your server didn't get to us until about 20 minutes before they were closing, BUT THAT IS STILL 20 MINUTES. Not 2 minutes. Not 20 seconds. 20 minutes. That is plenty of time. Not to mention the 10 minutes you wasted literally staring at us thinking to yourself how much you wished we didn't sit down because you just wanted to go home, even though my girlfriend saw your head peering from around the corner. That's money out of your pocket, out of your bosses pockets, the owners pockets, everyone's. All we wanted was to eat what sounded like good food and be on our way. Common restaurant practice is to put your customers first and make them feel comfortable! Management, I'd love to give you her name but unfortunately, we didn't get that far. This place will have a comparable shelf life to Toby Keith's at High Street.

Gordon L.

My girlfriend and I came here hungry for a quick bite around dinner time. We were seated right away and the waitress was very kind! We started off by ordering the cornbread. It was surprisingly out to our table in 2-3 minutes, making me question if it was pre made already. The cornbread I would give a 3/5 because it was just ehhh. I ordered the Belgian white ale I believe and it was delicious. My girlfriend ordered the blackberry lemonade and said it was way too strong and had to dilute it in another lemonade to taste better. We then proceeded to order the artichoke dip and be hot buffalo wings. It was kinda interesting how the vegetables (carrots and celery) were given with the dip but not the wings. Anyways, the wings were pretty good and you get a nice portion. The dip on the other hand, came with sliced baguette bread. I didnt really read the description but was hoping it came with tortilla chips of some sort. The dip was pretty bland as well. All in all, the service was great and food was decent!

Laurie S.

Service and food were great! My husband and I split the Bourbon Burger and it was Delish! I had a Moscow Mule and it was also Delish! If we lived here we would definitely be regulars :)

Brad W.

Everything was good at this location a few nights ago. They had live music on Friday night which you can hear from the dining room. It was a country cover band. The waitress was very good and we each ordered a burger which appeared hand formed and was cooked to my extra well done standards (very rare). It was about 11 bucks per burger and both sides were good as well with the sweet potato fries and the mack and cheese. The mack is more of the creamy variety, so if you prefer the sticky style then go for the fries. Good beer selection and prices and you can see the TV sets from a few seats in the dining room as well. Should be a nice addition to that mall.

John N.

So the wife and baby and I went here last night and really enjoyed it. My steak..the rib eye....took me home back to how my dad used to grill them. And I miss my dad's cooking a lot. My wife got the salmon and the baby slept! She does that a lot! Service was exemplary. Our waiter was timely, respectful and was a pleasure. The establishment is great too. I'm looking forward to many more trips here in the future!

Babette L.

Underwhelmed...that's my take on this place. The restaurant part of this establishment feels almost cafeteria like. Not warm or welcoming at all, very plain and open. When we walked in the door last night, there were 4 count em, 4 hostesses standing at the front as were 2 waiters all yaking away. It seemed we were disturbing them by walking in during the middle of their conversation. All I could think was oh boy, I hope the rest of this experience isn't going to be like going back to high school. As I already noted, the restaurant was like a cafeteria, that should have been the 2nd sign to turn and go elsewhere. Our waitress greeted us and took drink orders. I half wanted an adult beverage but was waivering. She excitedly described to me a great beer drink they serve with blueberry flavor and ginger and that it was so great and refreshing that I should try it. I gave in, reluctantly. The drink arrived in a cup that held probably about 8 oz and most of it was ice cubes so for this $8.00 drink, I had already been screwed over!!! I mixed it took a sip and about spit it out! It tasted like I had just taken a piece of ginger and stuck it in my mouth a chewed on it and experienced the after effect of a carbonated drink. My guests also sampled the "great" drink and both said it was disgusting. We graciously pushed it aside and let the server know she could return it to the bar. DON'T GET THE FRU-FRU BEER DRINKS ON THE MENU - W A R N I N G !!! We ordered a salad, burger and French dip. Salad was fine, burger was fine (although the tomatoes they serve are sun dried, shriveled up tomatoes) not the kind of tomato the average customer wants on a good old fashioned burger. The French dip, well, the waitress spilled 1/4 of the au jus all over the plate in transporting the meal to the table so as a result, the bottom of the breading was all soaked so when I attempted to pick it up to put in the juice, it fell apart. The bread was already not sturdy enough or toasted enough before it was drenched to be enjoyed with the au jus but the waitress pretty much made the meal a disaster in her hap hazard manner in delivering the meal to the table. Ordered the mac and cheese side so we could all taste it. It tasted like cafeteria mac and cheese with a little spice, decent but would never want it again! We noticed throughout the meal that the front hostess area appears to be "the place to stop or place to be" amoung the workers there are there were never less than 4-6 people hovering up there the entire time we were there. Truly unprofessional!! All in all, after reading other reviews, perhaps this place will keep alive for a while with the bar and bands (although no music on Saturday nights???) but I don't see this place thriving based on the food alone, not in this area. Once Carlos O'Briens opens up at the other end of this complex, my guess is this place will see less customers. Although different food, you'll get what your expecting there. Many, many other much better places to get this type of food with much better ambiance and no high schoolers chit-chatting at the front entrance.

Cassie M.

I finally made it for dinner with a friend and we both overly enjoyed our meal. We sat up at the bar and had the wonderful Dove take care of us. The mixed drinks were on point and the food was exactly what we were craving. Started off with the blue cheese chips, scarfed down the Whiskey Jack burger on a pretzel bun, it was complimented with the famous Mac/cheese and deviled potato salad. Finally a place that was worth cheating on our summer diets for! Unfortunately I only snapped a pic of our appetizer because we were just too excited to dig into the main course. My only feedback.. It would have been nice to have a band in there for our Saturday dinner.

Jo G.

I had lunch there with a friend of mine. Service was great, food was pretty good. I had the bacon bleu cheeseburger, you could tell it was good quality meat and cooked nicely. My friend had the OMG Burger but with chicken and said it was very good. I would definitely try it again. I hear the mac & cheese and the pulled pork are delicious.

Jennifer C.

Worst dinner out ever. We went there last night for dinner and we were so dissapointed. The fries were frost bitten and we found out that there fries are frozen. Not even the fries are fresh. My husband and I shared a burger and my son had one as well. By the time we all got home all three of us were sick to our stomachs. And we all were throwing up within 2 hrs. If being ill was as not bad enough when we called the manager he basically called us liars. He stated there food is perfect snd always fresh. Obviously that was not the case. I would never recommend this place to anyone ever. I would give this a negative star if that was an option.

Frank R.

Good country decor. Going to chalk up the suspect service and poor kitchen timing on being new (hint: appetizers should come out before dinner). Food was fairly decent. Good beer/burger place with live country music. Will give it another try and hoping they have worked out some of the kinks by then.

Bob N.

Food is good - not great. Service is good. Stopped by for lunch. It was OK. Might try happy hour in the bar. No rush to come back.

David T.

Always looking to try new places, so this establishment was the choice last night. Can't say enough about the staff. Well trained, knowledgeable and just the right amount of attention at our table. The food on the other hand was a bit disappointing. The smoked chicken and gouda pasta was mostly pasta very little chicken, could only find 1 artichoke heart in the entire dish, and overall seasoning was bland. The menu description was a definite oversell from the the actual delivery. The second dish at the table was the ribeye. Asked for it medium rare and it was medium well instead. Ordered the asparagus and while it was cooked properly, it was accurately trimmed and so the ends were quite woody. Again, can't say enough about the service, but at least on two dishes, the menu and especially the prices did not live up to par.

Dave B.

Since my "hang out" bar recently closed I had to find a new watering hole. I visited Bourbon Jack's just a few weeks ago and have returned there on a number of occasions. The afternoon bartenders (Brittany & Dove) are competent, friendly and attentive. That's a big plus for someone like me who has been visiting these type of places for a few decades. I don't want the loud music and all the fluff. I want a good drink, good food and a little friendliness. I found all three at Bourbon Jack's. I've had a few menu items the burgers, crab cakes and some of the appetizers. Everything was a tasty treat. I will return again most definitely.

Sarah D.

I'll update this once I actually go to this location, but the Chandler location is one of my FAVORITE bars in the Phoenix area! Sooo excited to have one near me now. Get ready for great live music and awesome beer and whiskey/bourbon selection :)

Wendi W.

Excellent food both times I've been there!! Great local restaurant that has a large bar area with live music although haven't been there for that yet!!

Sandy B.

We finally had the opportunity to visit this location after going to the Chandler location for the last few years. We love it! It has a different feel than the Chandler location, but we love them both! It is a lot larger and has a separate dining area from the bar along with a large patio. The live entertainment is outstanding. Dove was our bartender and was very friendly and outgoing. The food was excellent! We will be back!

Rick T.

My wife and I just stopped by for a quick dinner. Had the Arizona Cuban and the mack and cheese. Delivered lightning fast, good food, nice beer selection. ..and then we discovered the drink menu. We will be back.

crystal c.

Bourbon Jacks: I responded to your message over a week ago. Hi Jeff, thank you so much for taking the time to respond to my review. I'm sorry that I didn't get back with you before today. I visited Bourbon Jack's on February 7th about 730pm. I understand things don't always go right in a business, I know being in a new restaurant compounds any problem you may have until you work out the kinks. However, my biggest issue was the lack of empathy or care by our server. We had items delivered to our table wrong, we had an entire entree not delivered, and then we noticed our bill was wrong. Not once did it click with our server to either fix this problem or address. What normally happens when you deliver food to three out of the four people at the table? Wouldn't you say, "Hey, let me check on what's missing?". Our waiter did that, 10 minutes later and then proceeded to nonchalantly say, "We don't have that - the kitchen is out." He didn't apologize for this happening. Normally, I would expect the staff to say, "I'm so very sorry, but it appears that we are out of this item. What would you like instead?". He didn't even bother with making sure that my friend ordered again. How does that even occur? After my friend had to ask for a menu so he could order, a long while later, he did get his food. We waited until he ate and then asked for the check. We were surprised when the check came that it was as much as it was (a little over 165.00 - I don't know that your drink prices are very clear) and also that there were items incorrectly listed on our check. We brought this up to our waiter, who stated that is what we ordered. Listen, I've worked long enough to know that the customer is not always right but you should at least try to hear what they have to say and then work it out without being dismissive. We were initially going to the White Chocolate Grill for my birthday dinner and I feel so bad that my friends went to Bourbon Jacks under my suggestion to avoid the wait and then they treated. I do have to say that I've always tipped even the poorest of service but I was so flabbergasted by his attitude we didn't leave him a tip. I NEVER do that. I hope that can illustrate the frustration we felt that night. Again, thank you so much for responding. P.S. On a positive note - we all ordered different things but I do have to say your Burger was really good.

Jay P.

Very disappointing. Ordered two appetizers and two entrees. Charged extra for side of bbq sauce, without being told there was a charge! Charged for side because it was large. Waiter said I asked for large. Manager insisted that I asked for large. (Didn't even know there was a choice) Finally after loud argument with manager when it was explained to me that the customer is NOT right, they gave me the wrong check. I complained and they gave me another check. Wrong again, but it was less, so I paid it and left. Food was not bad, service was rude and awful.

Ashley J.

Great staff, AWESOME food! One of my favorite places hands down. The Green Chile Artichoke Dip is amazing. I would highly recommend this place to anyone who likes great food and atmosphere.

Lizabeth T.

First time here easter sunday. Joe the bartender was awesome as was the food. Started with the green chili artichoke dip, really good with nice heat. I ordered the Cajun shrimp which was nice and smoky and my husband ordered the mac n cheese with bacon which was very good. Actually the Cajun sauce added really good depth of flavor to the mac. Will definitely be back soon!

Hillary S.

Tried this place last night & would have rather gone to McDonald's, and I never eat fast food. Our waitress took forever; for drinks, appetizers and food. Then the food comes out... Two of our orders tasted like crap; the grilled cheese and the veggie sandwich - which we got because the waitress suggested it. The other two said theirs was decent but they have had better. It took over an hour & a half for the whole dinner when the place was empty! Maybe 5 other tables in the dining room and our waitress only had 1 other table so not sure why she took so long. The only thing that saved it was the decor inside.

Jared L.

Went to try this place out, not much for advertising but nice to see some other restaurant in this area!! The atmosphere is nice, still new place want to come back for the live music. Parking can be hectic in the evening due to small area set aside. For the food... great selection of different items! All sound great! I ordered a chicken sandwhich and was delicious! ! For the side the Mack and cheese!!! A must!! It's soooooo tasty!! I seen other comments about it and tried and it is great! ! It's a chill place!! But great for everybody!! I'll be coming back for sure!!

Nathalie C.

This place was hopping on Saturday night with a great live band! Good drinks with great tunes!

Jo P.

We went to have some drinks and it was ok. The bartender was very nice, I ordered a drink from their menu that sounded strange so I figured it was a gamble. First problem is they say it's made w deep eddy grapefruit which they didn't even have. The bartender made it with smirnoff grapefruit, it wasn't great and she was nice enough to offer something else and take it off the tab. We decided it wasn't worth it as the country music was barely audible, the patio not inviting, and the place was empty. The manager removed the drink while grumbling in front of us "it all tastes the same anyway" well, it doesn't and due to your lack of supporting your waitstaff and not satisfying your customers I'm sure to not return.

Abe F.

Took them for ever to bring out our food. We all ordered at the same time, and our food came out 20 minutes apart X4 dishes. The manager wanted to comp us drinks, we said no and got the hell out!! Oh and we were forced of our table to make room for the dance floor.

Mark M.

The food and service were outstanding. The bartender, Dove, was great and made our visit worth the drive. I will definitely come back.

Sarah S.

Went here last night for dinner hoping to have a new favorite spot in our neighborhood and was really disappointed. Walked into live music which normally we are into but the volume was so loud we chose to sit in the dining room so we could talk over dinner. The layout of the place is kind of weird, the dining room was very quiet and almost deserted feeling. Ordered some drinks and an appetizer to start, my vodka tonic was flat and had no carbonation in it. Asked the server for waters but never received them. Our Dixie wings were good, the gravy had some kick to it which would have been good to know-not noted in the menu-and the server didn't mention that it was a spicier gravy. We ordered the bourbon burger and a rack or ribs. :( the ribs were a rack of fat and lacking flavor. My burger was charred and the meat wasn't the greatest of flavor/quality but at least it was cooked to medium like I asked-this too was a pretty spicy burger and I typically enjoy a little kick but seemed a little much for me. Our sides were a bummer as well, fries aka "Dixie sticks" were boring and seemed like a frozen French fry. The mac n cheese was recommended by the server and just fell short in quality and flavor. The service was attentive, but in kind of a robotic way...our server stopped by many times to check on us even before we could get a bite of food in our mouths. Overall it was not a great meal. The decor is cool and the location has potential they just need to up their standards a bit. Best of luck.

Alex E.

Amazing food, great atmosphere and Stephanie is the best server hands down!!! Go there and ask for her.

Jeffrey H.

Christian and the rest of the crew took great care of our wedding after party, we are so thankful and had a great time here!

Robin R.

Have lunch here today. Excellent that's all I can say.. food, service and price. Cuban sandwich and Sonoran chicken was delicious.

Connie C.

Nice to have a country western bar in North Scottsdale. Great selection of bourbon with ok food & service.

Shelly L.

Love this new location in North Scottsdale. We went for dinner on Valentine's Day and we really enjoyed ourselves! Service was great and our dinner was really good. Glad to have a place with live music close to us.

Nate F.

We always like to try new restaurants and so this evening we tried Bourbon Jacks in Scottsdale. Don't waste your time and money at this restaurant. The taste and quality of the food was not at all good. I have a major case of indigestion from the French Dip and the luke warm french fries.

Miss M.

So I'm back with an update. Tonight we were driving by the shopping center where this restaurant and bar is located, and heard what sounded like live music. So we thought we'd check it out, and we help ourselves to a table in the bar. The bar was pretty full, but there were a few open tables. One of the tables had a pretty good view of the performance area, where the band was playing. That table had not been cleaned off, it still had a dirty rag on it. So we patiently waiting next the table, hoping a server or bus person will come by to clean it. Finally no one came by so we just took a seat, leaving the dirty rag hanging off the edge of the table. We figured someone would eventually noticed, or our server would of course come by and take care of it for us. Instead 1,2,3,4, even the fifth server who walk by our table, to help other tables with drinks and food, completely ignored us and didn't even offer to clean the table or take the rag or offer to get our server for us. I knew this place had problems, and this just confirmed it. When our server showed up she acted like she was too busy to help us, didn't even acknowledge the rag or dirty table, and barely had time to take our drink order. Since she did not touch the rag, or even acknowledge the rag, I said to her hey you know the table might be dirty, could you please have a wiped off, and I said there's a rag righr there sitting on the edge if the ttable. And she says oh yeah I'll take care of that right away for you sir. She said it very sarcastically, rolling your eyes as she mentioned it. Yeah, that's sure not the way to win over a customer, or to get a big tip. We then ordered a couple drinks, and as soon as the server walked away my friend and I both agreed that we cannot drink whatever they bring, as the server had such an attitude, she could have put a booger, bleach, fecal matter or God knows what into our drinks. Needless to say, we decided to leave, without potentially risking our health over a few drinks. Bottom line, if they get their act together, and treat customers as they deserve to be treated, this place might make it. My guess is that they still don't know what they're doing, and will be out of business by 2016.

Daniela A.

Got the az Cuban sandwich and was sooo good. It was exactly what I hoped for pulled pork warm cheese Carmel onions on soft warm crispy bread.

Mike S.

Good Luck Bourbon Jacks, Ordered a Hamburger Medium came Well Done. If you can't make a Properly Cooked Burger than how can it be Good. Ribs were just Average, asked for more Pickles and were Charged for them, How Tacky ! Service Extremely Slow even with Barely anyone in the Place. I just don't see this Place making it Long Term, unless something Changes.Parking will Definitely be a problem if they Stay Open.

Daniel S.

Came here on a date night with The Girlfriend. We figured we would try something new and Bourbon Jacks was there....so, why not? Well, let me give you a few reasons why you shouldn't. First of all, the service was slow. We were seated in the bar area which was fine. We like the bar area. Our server took about 10 minutes to come over to get our drink order. Once he brought our drinks, he took our order. I asked for a half salad and for it to come out before our main course. I got it about 5 min before our entrees. My GF had the blackened salmon and I had the steak sandwich. The Salmon was more burnt than blackened, and both of our proteins were bland. So bland that it was just not enjoyable. The baked potato was dry which it's sad since I asked for extra butter up front. I just got the feeling that the staff didn't really pay attention and the cooks just didn't care about putting out a product that was worth a damn. This one is getting filed in the ' just don't go back' column.

Jonathon A.

Saw this new restaurant in location that had been abandoned for years.. Decided to try it out, will not likely go back. Seemed like standard fare, basic chain restaurant trying to be 'upscale' but with Chili's-like food quality. Service was not that great either. Ordered soup and said bring that first, took forever. Then they bring the soup and the meal comes minutes afterwards. Waitress didn't say sorry or even acknowledge anything. Was totally fake. I would avoid this place entirely.

Miss F.

We were surprised at the bad reviews. This is our second time going to Bourbon Jacks and had a great meal both times. Service tonight in the dining room was exceptional. Food was great. Blackened salmon and mac and cheese were really good.

Tiffany G.

Bar was not good. Slow, side work was more important than customers. 4 customers in the bar... still slow service. They did give us a free desert...

Ashley R.

Enviornment on a Saturday night......FUN. Very happy people dancing everywhere with the music from the live band. The whole inside bar was full and the tables were too so we sat outside on the patio. (Which I was perfectly fine with) I wouldn't recommend coming on a weekend when they have a band if you are looking to talk to the people you are with. More like a country club on the inside so you can't hear anything at all. The decor is nice. The drink menu is outstanding with so many mixed drink options to choose from as well as a wide variety of Whiskey/Scotch/Other. They have 3 whiskey flight options to choose from, we got the middle one which was four shots (total equivalent to 2 1/2 to 3) of your choice for $22. Good idea since no one else really has this you can explore your options without spending too much. I also ordered the whiskey vanilla cream soda which was house-made vanilla whiskey and ginger-ale, nice taste and was smooth. THE FOOD ON THE OTHER HAND, IS NOT SO GREAT. Not sure if it's because they are barely getting started or don't have the right kitchen staff, but I was not impressed by anything. We ordered the green chile artichoke dip, it came out barely warm with burnt french bread. Not exaggerating when I say burnt, the bread was covered in black on both sides. The cheese wasn't even melted so in every bite I had clumps of unmelted shredded cheese. Our meals came out rather quick and I ordered the Whiskey Jack burger NO BACON medium. I got the Whiskey Jack burger WITH BACON medium well. Definitely over-cooked. My boyfriend ordered the Memphis BBQ chicken plate with Mac N Cheese and Dixie Sticks aka shoestring french fries. He liked it, but didn't love it and I thought the chicken just tasted like boiled chicken on a plate with bbq sauce to cover up the no seasoning flavor. Mac N Cheese is one of my favorite things to eat, this Mac N Cheese I will never order again. It was hard and the cheese tasted like american cheese slices halfway melted over the top. The server recommended it and I see on other reviews that it was delicious, but we definitely did not get any of the goodness. All in all, we will be back,maybe not to eat, but possibly to try happy hour. Service was also great so thank you to our server- don't remember her name , but she was sweet.

Kris M.

Great service and amazing bbq. We just got back from Texas so that is a huge compliment. We will typically drive to Texas BBQ past downtown from this area for good bbq. We wanted to try a little bit of everything so we shared the chicken/ribs and shrimp (the shrimp is an appetizer). It's unfortunate that a few other yelpers had unfortunate experiences following their opening. It seems like all the kinks were worked out... Everything was top notch. The ambiance was great with modern country music. The server and hosts were attentive and friendly. Nobody was wearing anything revealing so my husband and I were shocked at the review one helper had on revealing clothing. It almost seems like the two negative reviewers were at a different restaurant. The sides we had were cole slaw and Mac and cheese. Both were some of the best you'll get in Phoenix. The meat was perfectly BBQ'd and sauce was super tasty. The slaw is some of the best I've had in the country. Their ribs one deserve 5 stars. They are beef ribs. For the real BBQ lovers out there, you know most restaurants choose pork because it is so much easier to cook those tender. This is the ONLY AZ restaurant I've found with amazing beef ribs. Everyone else pales in comparison. The two downsides were that we found they have live country music Weds through Sun and we weren't here for it :) and that the sauce is so great that you need to go to the bathroom to wash your hands... That is a good sign for all of y'all looking for real BBQ. Perhaps wet naps are the next addition to the menu. We will DEFINITELY be back! Thank you!!

A. Z.

Came here with a large group last night and we had a great time! Our bartender, Christian, and the rest of the team took great care of us. Fun music and atmosphere!

Barbara D.

Amazing service, good food and nice overall ambiance. Jorge our server was very nice and attentive cared for all needs. I would have given five stars but my chicken was dry but the fried pickles and burger were very good. The manager came to talk to us and wanted to know how the food was when I had mentioned the chicken he wanted to prepare me another but we had a movie to be to. I enjoyed that someone wanted to make sure I had a good visit. I will follow up with another visit and hoping to see nice things.

Patty M.

My husband and I had lunch the first week they were open, twice. My husband had the Steak Sandwich and beans, he is picky about his food and he loved it. The chef salad was also good. Service was excellent. The bar area has a warm comfortable feel. For being open less than a week, we were pleased they seemed to know what they were doing. The Manager was on the floor checking with customers that expectations were met. Although we were not there for dinner, it is nice to see a place where you can hang out after dinner with live music. The music ran three or four evenings on the weekend. Glad to see something different in Scottsdale.

C O.

Just enjoyed a wonderful evening at Bourbon Jacks. Cajun BBQ Shrimp was delicious, Mac and cheese was rich and creamy and Bacon Bleu chips were addictive. Service was fabulous. Really relaxed enjoyable place. We will be back

Jackie C.

Stopped in for lunch today and sat at the bar. I ordered the lunch combo (Half Sonoran chicken sandwich and a cup of soup for $9). Was still hungry so also got the baked potato and beans. The food was good, but I was more impressed with the service, which is also why I will be returning. Brittany gave outstanding service. Super friendly, was very helpful and comes across with such positive energy - definitely made the experience awesome! She is an asset to that place for sure. I plan on coming back for Happy Hour and some live music!

Connie C.

Nice to have a country western bar in North Scottsdale. Great selection of bourbon with ok food & service.

Ashley J.

Great staff, AWESOME food! One of my favorite places hands down. The Green Chile Artichoke Dip is amazing. I would highly recommend this place to anyone who likes great food and atmosphere.

Lizabeth T.

First time here easter sunday. Joe the bartender was awesome as was the food. Started with the green chili artichoke dip, really good with nice heat. I ordered the Cajun shrimp which was nice and smoky and my husband ordered the mac n cheese with bacon which was very good. Actually the Cajun sauce added really good depth of flavor to the mac. Will definitely be back soon!

Hillary S.

Tried this place last night & would have rather gone to McDonald's, and I never eat fast food. Our waitress took forever; for drinks, appetizers and food. Then the food comes out... Two of our orders tasted like crap; the grilled cheese and the veggie sandwich - which we got because the waitress suggested it. The other two said theirs was decent but they have had better. It took over an hour & a half for the whole dinner when the place was empty! Maybe 5 other tables in the dining room and our waitress only had 1 other table so not sure why she took so long. The only thing that saved it was the decor inside.

Dan P.

RafaelJeannie S.

Stopped in for our first time ( happy hour) and were treated with some great service, good music, and some tasty food and drink. The bar area is big and well designed. The wait staff was very cheerful, helpful, and very attentive. Happy hour menu is pretty diverse. Tried both the BBQ bleu chips and the artichoke dip. The chips were very flavorful and recommend them ( perfect for a party of 3 or 4). We couldn't finish them. The dip was also good. Sometimes artichoke dip is too tangy, but this one is fairly mild. Great beer and whiskey menu. Jeannie enjoyed her vanilla infused bourbon cocktail and I had a Kentucky Mule. The duo playing, Whiskey Bent , were fun and talented local entertainers. Good stuff! Definitely be back

Sir L.

I wanted to like this place, I really did. This space was vacant for SO long, and in such a cool, convenient part of town. Round one: Hours listed on Yelp implied the place was open until at least midnight (I believe it was a Sunday..?) My girlfriend and I went in hoping to grab a bite to eat, but alas, the kitchen was closed. No worries, it happens, we know how it goes (the bar was still open). K. Round two: went in again about a month or so later, again, on a Sunday just before 10:30pm. No hostess present, no one at ALL present actually... So we kind of stood around for a second to see if anyone was going to come help us, and as no one did, we figured we'd just help ourselves to a table. There was one other table, a three top, that was just finishing up and two stragglers at the bar. We sat down at our table that was located just a few feet directly back from the bar. My back was facing the bar, and my girlfriend had full vision of the bar area. There was no bartender around for a few minutes as it wasn't very busy so they were probably starting closing duties or something- I'm not sure. Anyways, as we sat there and waited, without a single server walking by, busser, any staff AT ALL, my girlfriend is watching (who we are assuming was) the closing server standing behind the little wall that houses the server station with the POS facing toward the floor from behind the bar and staring at us for at least 8 minutes. No waters. No greeting. No menus. No "hey, guys, I'll be right with you," literally nothing. The oh-so-thrilled seemingly "closing server" finally approaches our table. We asked for some menus, and were met with an incredibly disappointed "oh... You guys want food?" To which we replied with a "yeah, is that okay? How late is your kitchen open?" She tells us that the kitchen is open for another 20 or so minutes at that point, to which we kind of look at each other with equally confused looks on our faces. How is that an issue if the kitchen doesn't close for another 20 minutes and we want food? Mind you, after the kitchen being closed the first time we came (not your fault), I CALLED TO MAKE SURE THEY WERE OPEN AND WAS TOLD THEY SERVE FOOD UNTIL 11PM. We both are in the industry and have worked for almost 20+ years between us, and we are both still in our 20's. We know how things work and how it goes. We know what it's like to want to close up and go home, but it wasn't even like we were walking in at 10:59 asking to make some big complicated order. We were there more than 30 minutes before you guys were closing but your server made her best effort to wish us out the door. Anyways, I digress. So she tells us that the kitchen is open for another 20 minutes, we look at each other with very puzzled looks on our faces which she clearly read, and quickly caught herself and tried to save it with a "I mean, if you hurry, they can do it, you just have to be quick." So we told her to give us a second while we looked over the menu, she walked away, my girlfriend looked at me, asked me "did that really just happen?" I told her "yep, it sure did," she asked me if that turned me off just as much as it turned her off to eating at your restaurant, which it did, so we got up and started to walk out. On our way out, there was our female "server," some guy server or busser, and (maybe?) the bartender or another server, but they were all three at the hostess stand (a common restaurant no-no). As we were walking out, my girlfriend politely said "Never mind, guys, we changed our minds." And the server that was "helping" us ever so unemphatically goes "aw, really." So I followed up with a "yeah, we don't want to do that to your kitchen, we work in the industry, we know how that goes," and this girl continues to dig herself a verbal hole by saying to us "well, I mean, they'll probably do it..." -- excuse me, what? They'll probably do it? They'll PROBABLY do it? Again, we've both been working in the industry a very long time and we know how this goes, we got there MORE than 30 minutes before the kitchen was closing. Your server didn't get to us until about 20 minutes before they were closing, BUT THAT IS STILL 20 MINUTES. Not 2 minutes. Not 20 seconds. 20 minutes. That is plenty of time. Not to mention the 10 minutes you wasted literally staring at us thinking to yourself how much you wished we didn't sit down because you just wanted to go home, even though my girlfriend saw your head peering from around the corner. That's money out of your pocket, out of your bosses pockets, the owners pockets, everyone's. All we wanted was to eat what sounded like good food and be on our way. Common restaurant practice is to put your customers first and make them feel comfortable! Management, I'd love to give you her name but unfortunately, we didn't get that far. This place will have a comparable shelf life to Toby Keith's at High Street.

Gordon L.

My girlfriend and I came here hungry for a quick bite around dinner time. We were seated right away and the waitress was very kind! We started off by ordering the cornbread. It was surprisingly out to our table in 2-3 minutes, making me question if it was pre made already. The cornbread I would give a 3/5 because it was just ehhh. I ordered the Belgian white ale I believe and it was delicious. My girlfriend ordered the blackberry lemonade and said it was way too strong and had to dilute it in another lemonade to taste better. We then proceeded to order the artichoke dip and be hot buffalo wings. It was kinda interesting how the vegetables (carrots and celery) were given with the dip but not the wings. Anyways, the wings were pretty good and you get a nice portion. The dip on the other hand, came with sliced baguette bread. I didnt really read the description but was hoping it came with tortilla chips of some sort. The dip was pretty bland as well. All in all, the service was great and food was decent!

Laurie S.

Service and food were great! My husband and I split the Bourbon Burger and it was Delish! I had a Moscow Mule and it was also Delish! If we lived here we would definitely be regulars :)

Glenda E.

Went last night, not very impressed. The pics online and in menu are deceiving. Yes marketing pictures are typically that way but this was an exception. The Jack burger was flavorless and the fries cold. My friends daughter had the ribs which were tough and the sauce bland. Unfortunately for us it was live band night and it was so loud we couldn't visit. We ask to go outside just so we could hear each other. Service was mediocre. I over heard someone at another outdoor table say "this place isn't going to last long" yikes!!!!! I wish them the best!

Jackie C.

Stopped in for lunch today and sat at the bar. I ordered the lunch combo (Half Sonoran chicken sandwich and a cup of soup for $9). Was still hungry so also got the baked potato and beans. The food was good, but I was more impressed with the service, which is also why I will be returning. Brittany gave outstanding service. Super friendly, was very helpful and comes across with such positive energy - definitely made the experience awesome! She is an asset to that place for sure. I plan on coming back for Happy Hour and some live music!

Brad W.

Everything was good at this location a few nights ago. They had live music on Friday night which you can hear from the dining room. It was a country cover band. The waitress was very good and we each ordered a burger which appeared hand formed and was cooked to my extra well done standards (very rare). It was about 11 bucks per burger and both sides were good as well with the sweet potato fries and the mack and cheese. The mack is more of the creamy variety, so if you prefer the sticky style then go for the fries. Good beer selection and prices and you can see the TV sets from a few seats in the dining room as well. Should be a nice addition to that mall.

John N.

So the wife and baby and I went here last night and really enjoyed it. My steak..the rib eye....took me home back to how my dad used to grill them. And I miss my dad's cooking a lot. My wife got the salmon and the baby slept! She does that a lot! Service was exemplary. Our waiter was timely, respectful and was a pleasure. The establishment is great too. I'm looking forward to many more trips here in the future!

Melissa T.

Great food and great service!! Our food was served in only a few short minutes on a busy Saturday night at 7:00pm. By far the fastest restaurant service I have ever experienced. I tried the BBQ with mashed potatoes and mac and cheese. Yum! Meal was delicious. One of the managers stopped by our table and our waitress was wonderful. Very pleasant experience. Live music most nights. We will definitely be back!

Elaine V.

We have tried this restaurant twice . Mainly to listen to the band. The 1st time was July4th and it wasn't very busy. The band played and we hoped to be able to dance but there were just a few people. And no was dancing. I liked the band they played rock mostly and a little country. The second time was the same we got there at 9:30 and the waitress said the crowd that was there left early and the band quit early too. But we may give it another chance. It is a new restaurant.

Doug S.

Her Royal Highness asked that we check out this brand new Scottsdale joint and I'm glad that we did. Our bartender (Dove) was awesome and made sure we were well taken care of. Her highness had a very cool salad while I elected to eat animal flesh, also very, very good. We ended up with two (2) good meals, several adult bevies (go figure) and walked out spending about $100 with included a 20% tip. In all honesty, we will probably go back because of the wait staff ..... It's better than the food but it aint bad either.

Ken F.

Decent spot, decent food, decent drinks and service, nothing special but that is what's needed for this location. I don't see them making it past the summer. This is 6 times the size of their other location in Chandler and been here twice and both times very empty for the size of the space.

Babette L.

Underwhelmed...that's my take on this place. The restaurant part of this establishment feels almost cafeteria like. Not warm or welcoming at all, very plain and open. When we walked in the door last night, there were 4 count em, 4 hostesses standing at the front as were 2 waiters all yaking away. It seemed we were disturbing them by walking in during the middle of their conversation. All I could think was oh boy, I hope the rest of this experience isn't going to be like going back to high school. As I already noted, the restaurant was like a cafeteria, that should have been the 2nd sign to turn and go elsewhere. Our waitress greeted us and took drink orders. I half wanted an adult beverage but was waivering. She excitedly described to me a great beer drink they serve with blueberry flavor and ginger and that it was so great and refreshing that I should try it. I gave in, reluctantly. The drink arrived in a cup that held probably about 8 oz and most of it was ice cubes so for this $8.00 drink, I had already been screwed over!!! I mixed it took a sip and about spit it out! It tasted like I had just taken a piece of ginger and stuck it in my mouth a chewed on it and experienced the after effect of a carbonated drink. My guests also sampled the "great" drink and both said it was disgusting. We graciously pushed it aside and let the server know she could return it to the bar. DON'T GET THE FRU-FRU BEER DRINKS ON THE MENU - W A R N I N G !!! We ordered a salad, burger and French dip. Salad was fine, burger was fine (although the tomatoes they serve are sun dried, shriveled up tomatoes) not the kind of tomato the average customer wants on a good old fashioned burger. The French dip, well, the waitress spilled 1/4 of the au jus all over the plate in transporting the meal to the table so as a result, the bottom of the breading was all soaked so when I attempted to pick it up to put in the juice, it fell apart. The bread was already not sturdy enough or toasted enough before it was drenched to be enjoyed with the au jus but the waitress pretty much made the meal a disaster in her hap hazard manner in delivering the meal to the table. Ordered the mac and cheese side so we could all taste it. It tasted like cafeteria mac and cheese with a little spice, decent but would never want it again! We noticed throughout the meal that the front hostess area appears to be "the place to stop or place to be" amoung the workers there are there were never less than 4-6 people hovering up there the entire time we were there. Truly unprofessional!! All in all, after reading other reviews, perhaps this place will keep alive for a while with the bar and bands (although no music on Saturday nights???) but I don't see this place thriving based on the food alone, not in this area. Once Carlos O'Briens opens up at the other end of this complex, my guess is this place will see less customers. Although different food, you'll get what your expecting there. Many, many other much better places to get this type of food with much better ambiance and no high schoolers chit-chatting at the front entrance.

Cassie M.

I finally made it for dinner with a friend and we both overly enjoyed our meal. We sat up at the bar and had the wonderful Dove take care of us. The mixed drinks were on point and the food was exactly what we were craving. Started off with the blue cheese chips, scarfed down the Whiskey Jack burger on a pretzel bun, it was complimented with the famous Mac/cheese and deviled potato salad. Finally a place that was worth cheating on our summer diets for! Unfortunately I only snapped a pic of our appetizer because we were just too excited to dig into the main course. My only feedback.. It would have been nice to have a band in there for our Saturday dinner.

Craig A.

Saturday afternoon visit. It was just past any type of lunch rush so there was like no one in the place; Jack's does split a parking lot with the popular WC GRILL so be prepared to face a parking issue at peak times. Sat at a high top and ordered a standard order of wings - um, they came out grossly undercooked and without any flavor - first strike To credit her service, Rachel (bartender) was funny and entertaining - if not too revealing about the place. how bad is the kitchen in this place? well, let's review my friend ordered a half rack of ribs - they were so TOUGH he could not get his knife through them - he requested a 2nd knife. still could not go through - then he requested the kitchen cut them up for him - why he did not send them back was beyond me! His mack and cheese (and yes, this is how they spelled MAC) was without any taste! strike 2 - not a bbq joint I ordered a French dip because I wanted one all week. the bread roll that it was served on was stale and I pointed this out to a manager but he shrugged his shoulders and walked away (bearded fellow). Fries were frozen and re-warmed If you eat here; you are here for the music and desperate because No Scottsdale really is missing an entertainment venue or you are trying out a new place - there is NO REASON TO RETURN. What might work in Chandler will not work in Scottsdale - hopefully this chain can absorb the loss and close doors quickly.

Catherine S.

Absolutely wonderful!!! The food was amazing - so interesting!! So flavorful! Jorge our waiter was on his a game - the best service! Joe, our manager is great - too! We loved it!!

Amber D.

So I saw this place over the weekend when going to the container store... My bestie and I decided to celebrate her cancer free diagnosis by trying a new restaurant-on a Wednesday. The parking was scarce but to be expected with that many little stores and restaurants in the area. The interior confused me- country chic but with a weird sterile feel. With my restaurant background, I would recommend fun table centerpieces that make it feel more country comfort, warm. and hang more than grayscale pictures. You have a great restaurant and location. The menu was 2 sheets on a clipboard that was modpogdged of cool country papers- looked cheap and didn't match the decor; especially given the chic, clean feel of the leather drink menus on the tables. 2 concepts that werent translating to the same restaurant. The drink menu-shocker!!- had a really in depth bourbon list. Unfortunately with the sterile environment, I don't think they're playing on their strength and bringing interest to what makes them different and cool. *their drink menu also said live music Wednesday night-they lied.* But we will come a night that they have live music. Now let's get to the food. Besides the weird paper/clipboard menu, the menu is very eclectic. While it may work in Chandler, I think it needs slight tweaking for North Scottsdale. We tried the bacon bleu chips... The BBQ seasoning on the chips was- disgusting! It had either way too much of it or it shouldn't have been there at all. My recommendation, BBQ sauce instead of overly salty/sweet fake seasoning. Great concept- poor execution. I had the Bacon and Blue burger with Dixie sticks and my roommate had the OMG burger with the Mack and cheese. They use quality meat so don't order over medium (I ordered medium well because I didn't know the quality- my mistake). Both burgers were delicious. The Dixie sticks were okay- pre cut shoe string fries (nothing impressive)... But here is the gem that they need to showcase- the Mack and Cheese! DELISH!!!! Omg, I will be back if for nothing else the Mack and Cheese was amazing. Deliciously creamy with a little kick. This place needs to put this on the main page or highlight it. dessert left us underwhelmed after the delicious mack! The peach cobbler needs a great bourbon sauce for the peaches - the crumble was great but the peaches were just okay. Overall, service was great (we had Courtney) and they seem to have corrected that from the other reviews or that "problem server" wasn't working tonight. Food was okay (besides the Mack that was bomb.com ). Atmosphere is where you kinda lost me. I hope they stop making excuses or defensive responses and just make the changes necessary to succeed (we need a fun, non-snobby place to hang). We will be back on a weekend and I will re-review.

Kyle H.

The moment I walked in it was like I walked into a true country bar...what is derks Bentley? Christian and Kaylee were the ones who sat me and served me. Apparently they are sisters but I don't believe it, I want the DNA test. But anyways, the place is awesome, the music is good and this is the premier country spot in the valley. Make sure you check it out for lunch because the food is great.

Jonathan T.

Very frustrating. While trying to make last minute plans on Valentines dinner, we ended up at this place wanting to try something different. I guess this is what my punishment is for being indecisive. First strike was the waitress unnecessarily bending over while greeting us so we could get a good look at her boobs. I guess thats how she makes her tips 'cuz her service is terrible. I wouldn't have minded the boobs so much if I wasn't with my wife on Valentines day!! Next was the wait. After we told the waitress that we needed another second to make our selections she spent 10 minutes at the table next to us (of all guys) flirting and giving them the extended boob show while we wondered if we should just leave. We should have. Once we ordered, the food took no more than five minutes which was nice after waiting forever to order. But i'm not a fan of places that have everything pre-cooked sitting on a steam table waiting for me to order it. Unless it's a Chinese food Buffet, then I'm game! All would have been forgiven if the food was good. Actually the beans and Mac n Cheese were excellent, but the only good thing about the chicken and the ribs was the sauce on top of it. When my wife asked for different sides because they were terrible, she got an awkward interrogation as if she was trying to steal something. Long story short, next time when I feel like some crappy food and some boobs in my face, I'll just go to the Candy Store!

Megan R.

Came in before a movie to check this place out. I love the atmosphere of country but the food was not very impressive. The ribs were extremely tough. The service was alright. Might have to check it out for live country music but def never again for a date night meal.

Danya K.

So much fun! Great band playing, food is good and looks very nice. Ask for the waitress Kaylee...you will love her!

Anita E.

With my sister enjoying a relaxing weekend lunch and then off to the beauty salon for her new hair pixe cut. Well Happy Hour now and its a Kentucky Cream Soda Cocktail with the sheared Ahi tuna lettuce warps. Which both is delicious and light by the way. If you do visit make sure to ask Claudia a very knowledgeable young lady when it come to fine spirts and future sake connoisseur !

Alon L.

A new addition to the Scottsdale food scene. Bourbon Jacks is your typical bar & grill - happy hour, burgers, BBQ ribs/chicken, and various pasta dishes. Service was friendly though a bit on the slow side. We tried one of their burgers and the Mac & Cheese. The burger was on par with Red Robin (which is right down the street) but pricier. Mac & Cheese wasn't bad but again somewhat pricey for what you get. Parking seems to be a problem since the White Chocolate Grill is popular. Overall, a decent restaurant. Live music is nice for people who like this kind of atmosphere. Probably wouldn't go for the food specifically - not bad, but not great either.

Sarah H.

We went here on a company lunch today and I gotta tell ya. Very pleasantly surprised. I thought oh, regular bar food with country ambiance. Not the case! We had a great waiter, Brock. He was cheerful and nice. Regarding the food, I wish I took pictures. Good portion sizes regarding the sandwiches. I ordered the Grilled Veggie sandwich with a side of mack and cheese (that's how they spelled it). (sandwich: grilled peppers, onions, mushrooms, charred tomatoes, balsamic, provolone, garlic aioli on toasted garlic bread). The 'mack' and cheese was so freaking good. It was very creamy with sprial noodles and had a light kick to it. Loved it. And the sandwich, perfect bread, oozing provolone and perfectly cooked veggies. Mouthwatering!! (Some of my co-workers ordered the pulled pork sandwich (huge!), and bacon/bleu cheese burger, and the cowboy chopped salad. They said all was good (however, the meat on the salad was 'eh'). The atmosphere had a wide open floor plan (not cramped) and had country music playing. We ate the bar area (higher table tops) so not sure what it looked like in the dining area. And they do play live music on their stage area on weekends. Good for all ages! I will definitely be back. And next time, I'm gonna order the warm pretzel bread w/ the hot four cheese dip for sure...can't wait to try it!

Lisa M.

Went here with 7 others. All had food and drinks. Service was perfect. Food is good. Orders were accurate. Fri 5-8pm: live music - 2 acoustic guys that are awesome. Tod & Ethan are 2 of the best musicians you can see in town. Both are part of very popular bands.

Tom L.

Had a great lunch today. Asked the bartender to let me know about the shaved rib eye sandwich ( think French dip) or the pulled pork. She said the rib eye was the way to go. OK. Excellent, nice flavorful beef. The horseradish sauce was crumbly and very flavorful. Did the au jus, but preferred the horseradish. Asked for ranch with my fries, and yes, right on. Employees friendly, and this is one to see. Sandwich is $15, so $20 with tax and tip. So the price is in Houstons' territory, so make your own decision. But a real nice meal. I will go back.

Jake J.

I was pretty impressed. Good food friendly servers and great music. I want to try happy hour soon! I had the ribs and their BBQ sauces were unique and really good. Ribs were falling off the bone. Wife had the salmon that might have been a little over done but it was still good. AMAZING fried pickles! Whiskey (my favorite) list was as long as it gets! we enjoyed Sammy and Christian's company, and they were wonderful with their picks on the Whiskey. We will be back sooner than later! Hope Mike Land is playing there for happy hour soon...that dude rocks it!! I might be there for happy hour a lot more then : )

Sara J.

Amazing !!!! Love the food.. Awesome service ! Had the artichoke dip and jacks salad... Britney is a great waitress and bar tender !

Rick T.

My wife and I just stopped by for a quick dinner. Had the Arizona Cuban and the mack and cheese. Delivered lightning fast, good food, nice beer selection. ..and then we discovered the drink menu. We will be back.

marty b.

Went Sunday eve around 5pm for our maiden voyage. We were mainly going for some live music in the bar. But also to try out a new venue. First off the parking is a problem. Very small lot shared with WCG that gets very busy. Could be a turn off as the season begins. The hostess (the first person you come in contact with) was uninformed & not a good representation of a hostess. We asked if there was music & she didn't know. She came out from behind the station to look at a sign that said they had music from 4-? She said they must be on break. How could she not know or find out? We were seated in the bar close to the stage. The bar is cute & rustic, which we like. Our waiter Brandon was excellent! He was knowledgable & had a great personality & was truly interested in our experience. He was perfect. The food was ok. We had fried pickles which are great! The fried macaroni was dull & chewy & just wrong! Instead they should just serve good old macaroni. I had the lettuce wedge. A huge disappointment. It was small, the lettuce was old & border line wilted wit a dab of dressing. Had to ask for more. Husband had pulled pork, which was ok with fries that were not worth a description. Just ehh. When we left we looked at the dining side & commented to the same hostess how small it was & inquired how many it seated. She didn't know & said some areas are small & some are bigger. What? Hope she isn't making any decisions there! Overall the decor was fun as was the atmosphere. The music was good. Although they took frequent breaks. Not sure if this will become a go to place. The food needs improvement. Brandon was excellent & if all the servers are as good, that will be their saving grace!

Ron P.

I really enjoyed Bourbon Jacks. Great service, burger and many bourbons to choose from. The menu looked great and I am going back soon to try other items on the menu that look great.

Mary K.

Great Happy Hour Food very nice place with live music Wed-Friday and very friendly staff. My Husband and I would recommend this place to friends.

Rick C.

Excellent food and service. Our server Claudia was very personable and helpful with the menu. The manager came by to make sure we had what we needed. He was equally personable. This place was a very pleasant surprise and recommended. We'll be back.

Camille M.

Live music, good drinks, yummy food and the bartenders are great! Great place to enjoy a drink after a long day like mine!

Lauren G.

Great burgers! I had the one with grilled onions, provolone, and whiskey sauce (no bacon) and it was delicious! Service was good too! Thanks Kyle!

Austin P.

First time there and everything was great ! Love the atmosphere. Cool bar with a gigantic drinking menu - especially if your a whisky fan. Delicious buffalo sandwich, soup and salad - reasonably priced too. No live music tonight, but looking forward to checking it out again.

crystal c.

Bourbon Jacks: I responded to your message over a week ago. Hi Jeff, thank you so much for taking the time to respond to my review. I'm sorry that I didn't get back with you before today. I visited Bourbon Jack's on February 7th about 730pm. I understand things don't always go right in a business, I know being in a new restaurant compounds any problem you may have until you work out the kinks. However, my biggest issue was the lack of empathy or care by our server. We had items delivered to our table wrong, we had an entire entree not delivered, and then we noticed our bill was wrong. Not once did it click with our server to either fix this problem or address. What normally happens when you deliver food to three out of the four people at the table? Wouldn't you say, "Hey, let me check on what's missing?". Our waiter did that, 10 minutes later and then proceeded to nonchalantly say, "We don't have that - the kitchen is out." He didn't apologize for this happening. Normally, I would expect the staff to say, "I'm so very sorry, but it appears that we are out of this item. What would you like instead?". He didn't even bother with making sure that my friend ordered again. How does that even occur? After my friend had to ask for a menu so he could order, a long while later, he did get his food. We waited until he ate and then asked for the check. We were surprised when the check came that it was as much as it was (a little over 165.00 - I don't know that your drink prices are very clear) and also that there were items incorrectly listed on our check. We brought this up to our waiter, who stated that is what we ordered. Listen, I've worked long enough to know that the customer is not always right but you should at least try to hear what they have to say and then work it out without being dismissive. We were initially going to the White Chocolate Grill for my birthday dinner and I feel so bad that my friends went to Bourbon Jacks under my suggestion to avoid the wait and then they treated. I do have to say that I've always tipped even the poorest of service but I was so flabbergasted by his attitude we didn't leave him a tip. I NEVER do that. I hope that can illustrate the frustration we felt that night. Again, thank you so much for responding. P.S. On a positive note - we all ordered different things but I do have to say your Burger was really good.

H G.

Score 1 star for the AWESOME band they had playing on Saturday, May 9th. Score another star for the yummy sandwich and pretzel bread we ordered. Otherwise: 1) they were out of Bud Light & Dos XX, 2) the bartender placed 7 people on our tab. My husband and I sat down and ordered before anyone else had even sat down around us. We were talking to the people on both sides of us so I can see that "maybe* she thought we were going to take care of their tabs even though they came in after us - but adding in the people on the ends of the bar that we never saw or spoke to?? After talking to those 5 other people and figuring out who ordered what the bartender was bent out of shape that she had to fix it. 3) Took about 20 minutes for the bartender to pick up our credit card after the bill was fixed (which took about 30 minutes....). 4) After bringing the bill issue to her attention, she refused to refill my husband's diet coke. Literally, after 3 requests, I finally asked and she looked at the glass, looked at me, then took the glass away. We would have ordered more drinks but there was NO WAY we were going to order them from her. The people around us were joking that it was the 1st time they were going to leave a bar dehydrated.

P R.

Service was slow...food was bland. Would not waste time or money. The prime rib tasted like over cooked liver!!! Oh and service was bad!!!!

Patricia M.

The Cuban sandwich was amazing and the mac and cheese was on point!! Don't say it very often but I would order it again! The bartender Brittany was very informative and knowledgeable and very sweet!!!

Lisa D.

We had a great date night outing here last night! We had dinner here. My hubby had the roast beef dip sandwich and me the pulled pork. Both were delicious. The Cole slaw was heavenly And the Mack and cheese was tasty. Both had a bit of a kick to it. The best thing was the service. We had a great server and the manager too came by our table to check in. The band was awesome. It is great to have a place up in north Scottsdale for live music and dancing! The music was all top country hits and the band was really good. We enjoyed it a lot. And we sat next to the dance floor so we had a birds eye view to all the dancing. Some were really good too. It was a fun night out. Recommend it!

Kim K.

Had lunch here and I wasn't really sure what to expect. I was thinking it was going to be another Chili's, TGIF or Red Robin. Nothing wrong with these establishments but I'm pleased that Bourbon Jacks was better. I was going to go with the turkey burger but the server suggested the ribeye and I must say it was very good. The other people in my party each had the Memphis Burger and they devoured it! They indicated that it was the best burger they had in a long time. I did have one of their onion rings and it was fabulous! Beer battered and not greasy. I could make a meal out of those. Server was pleasant and attentive. Thank you Dove! You must try this place!!

Jo G.

I had lunch there with a friend of mine. Service was great, food was pretty good. I had the bacon bleu cheeseburger, you could tell it was good quality meat and cooked nicely. My friend had the OMG Burger but with chicken and said it was very good. I would definitely try it again. I hear the mac & cheese and the pulled pork are delicious.

Jennifer C.

Worst dinner out ever. We went there last night for dinner and we were so dissapointed. The fries were frost bitten and we found out that there fries are frozen. Not even the fries are fresh. My husband and I shared a burger and my son had one as well. By the time we all got home all three of us were sick to our stomachs. And we all were throwing up within 2 hrs. If being ill was as not bad enough when we called the manager he basically called us liars. He stated there food is perfect snd always fresh. Obviously that was not the case. I would never recommend this place to anyone ever. I would give this a negative star if that was an option.

Frank R.

Good country decor. Going to chalk up the suspect service and poor kitchen timing on being new (hint: appetizers should come out before dinner). Food was fairly decent. Good beer/burger place with live country music. Will give it another try and hoping they have worked out some of the kinks by then.

Bob N.

Food is good - not great. Service is good. Stopped by for lunch. It was OK. Might try happy hour in the bar. No rush to come back.

Jay P.

Very disappointing. Ordered two appetizers and two entrees. Charged extra for side of bbq sauce, without being told there was a charge! Charged for side because it was large. Waiter said I asked for large. Manager insisted that I asked for large. (Didn't even know there was a choice) Finally after loud argument with manager when it was explained to me that the customer is NOT right, they gave me the wrong check. I complained and they gave me another check. Wrong again, but it was less, so I paid it and left. Food was not bad, service was rude and awful.

Jared L.

Went to try this place out, not much for advertising but nice to see some other restaurant in this area!! The atmosphere is nice, still new place want to come back for the live music. Parking can be hectic in the evening due to small area set aside. For the food... great selection of different items! All sound great! I ordered a chicken sandwhich and was delicious! ! For the side the Mack and cheese!!! A must!! It's soooooo tasty!! I seen other comments about it and tried and it is great! ! It's a chill place!! But great for everybody!! I'll be coming back for sure!!

Nathalie C.

This place was hopping on Saturday night with a great live band! Good drinks with great tunes!

Jo P.

We went to have some drinks and it was ok. The bartender was very nice, I ordered a drink from their menu that sounded strange so I figured it was a gamble. First problem is they say it's made w deep eddy grapefruit which they didn't even have. The bartender made it with smirnoff grapefruit, it wasn't great and she was nice enough to offer something else and take it off the tab. We decided it wasn't worth it as the country music was barely audible, the patio not inviting, and the place was empty. The manager removed the drink while grumbling in front of us "it all tastes the same anyway" well, it doesn't and due to your lack of supporting your waitstaff and not satisfying your customers I'm sure to not return.

Abe F.

Took them for ever to bring out our food. We all ordered at the same time, and our food came out 20 minutes apart X4 dishes. The manager wanted to comp us drinks, we said no and got the hell out!! Oh and we were forced of our table to make room for the dance floor.

Mark M.

The food and service were outstanding. The bartender, Dove, was great and made our visit worth the drive. I will definitely come back.

David T.

Always looking to try new places, so this establishment was the choice last night. Can't say enough about the staff. Well trained, knowledgeable and just the right amount of attention at our table. The food on the other hand was a bit disappointing. The smoked chicken and gouda pasta was mostly pasta very little chicken, could only find 1 artichoke heart in the entire dish, and overall seasoning was bland. The menu description was a definite oversell from the the actual delivery. The second dish at the table was the ribeye. Asked for it medium rare and it was medium well instead. Ordered the asparagus and while it was cooked properly, it was accurately trimmed and so the ends were quite woody. Again, can't say enough about the service, but at least on two dishes, the menu and especially the prices did not live up to par.

Dave B.

Since my "hang out" bar recently closed I had to find a new watering hole. I visited Bourbon Jack's just a few weeks ago and have returned there on a number of occasions. The afternoon bartenders (Brittany & Dove) are competent, friendly and attentive. That's a big plus for someone like me who has been visiting these type of places for a few decades. I don't want the loud music and all the fluff. I want a good drink, good food and a little friendliness. I found all three at Bourbon Jack's. I've had a few menu items the burgers, crab cakes and some of the appetizers. Everything was a tasty treat. I will return again most definitely.

Sarah D.

I'll update this once I actually go to this location, but the Chandler location is one of my FAVORITE bars in the Phoenix area! Sooo excited to have one near me now. Get ready for great live music and awesome beer and whiskey/bourbon selection :)

Wendi W.

Excellent food both times I've been there!! Great local restaurant that has a large bar area with live music although haven't been there for that yet!!

Sandy B.

We finally had the opportunity to visit this location after going to the Chandler location for the last few years. We love it! It has a different feel than the Chandler location, but we love them both! It is a lot larger and has a separate dining area from the bar along with a large patio. The live entertainment is outstanding. Dove was our bartender and was very friendly and outgoing. The food was excellent! We will be back!

Alex E.

Amazing food, great atmosphere and Stephanie is the best server hands down!!! Go there and ask for her.

Sarah S.

Went here last night for dinner hoping to have a new favorite spot in our neighborhood and was really disappointed. Walked into live music which normally we are into but the volume was so loud we chose to sit in the dining room so we could talk over dinner. The layout of the place is kind of weird, the dining room was very quiet and almost deserted feeling. Ordered some drinks and an appetizer to start, my vodka tonic was flat and had no carbonation in it. Asked the server for waters but never received them. Our Dixie wings were good, the gravy had some kick to it which would have been good to know-not noted in the menu-and the server didn't mention that it was a spicier gravy. We ordered the bourbon burger and a rack or ribs. :( the ribs were a rack of fat and lacking flavor. My burger was charred and the meat wasn't the greatest of flavor/quality but at least it was cooked to medium like I asked-this too was a pretty spicy burger and I typically enjoy a little kick but seemed a little much for me. Our sides were a bummer as well, fries aka "Dixie sticks" were boring and seemed like a frozen French fry. The mac n cheese was recommended by the server and just fell short in quality and flavor. The service was attentive, but in kind of a robotic way...our server stopped by many times to check on us even before we could get a bite of food in our mouths. Overall it was not a great meal. The decor is cool and the location has potential they just need to up their standards a bit. Best of luck.

Jeffrey H.

Christian and the rest of the crew took great care of our wedding after party, we are so thankful and had a great time here!

Robin R.

Have lunch here today. Excellent that's all I can say.. food, service and price. Cuban sandwich and Sonoran chicken was delicious.

Shelly L.

Love this new location in North Scottsdale. We went for dinner on Valentine's Day and we really enjoyed ourselves! Service was great and our dinner was really good. Glad to have a place with live music close to us.

Nate F.

We always like to try new restaurants and so this evening we tried Bourbon Jacks in Scottsdale. Don't waste your time and money at this restaurant. The taste and quality of the food was not at all good. I have a major case of indigestion from the French Dip and the luke warm french fries.

Miss M.

So I'm back with an update. Tonight we were driving by the shopping center where this restaurant and bar is located, and heard what sounded like live music. So we thought we'd check it out, and we help ourselves to a table in the bar. The bar was pretty full, but there were a few open tables. One of the tables had a pretty good view of the performance area, where the band was playing. That table had not been cleaned off, it still had a dirty rag on it. So we patiently waiting next the table, hoping a server or bus person will come by to clean it. Finally no one came by so we just took a seat, leaving the dirty rag hanging off the edge of the table. We figured someone would eventually noticed, or our server would of course come by and take care of it for us. Instead 1,2,3,4, even the fifth server who walk by our table, to help other tables with drinks and food, completely ignored us and didn't even offer to clean the table or take the rag or offer to get our server for us. I knew this place had problems, and this just confirmed it. When our server showed up she acted like she was too busy to help us, didn't even acknowledge the rag or dirty table, and barely had time to take our drink order. Since she did not touch the rag, or even acknowledge the rag, I said to her hey you know the table might be dirty, could you please have a wiped off, and I said there's a rag righr there sitting on the edge if the ttable. And she says oh yeah I'll take care of that right away for you sir. She said it very sarcastically, rolling your eyes as she mentioned it. Yeah, that's sure not the way to win over a customer, or to get a big tip. We then ordered a couple drinks, and as soon as the server walked away my friend and I both agreed that we cannot drink whatever they bring, as the server had such an attitude, she could have put a booger, bleach, fecal matter or God knows what into our drinks. Needless to say, we decided to leave, without potentially risking our health over a few drinks. Bottom line, if they get their act together, and treat customers as they deserve to be treated, this place might make it. My guess is that they still don't know what they're doing, and will be out of business by 2016.

Daniela A.

Got the az Cuban sandwich and was sooo good. It was exactly what I hoped for pulled pork warm cheese Carmel onions on soft warm crispy bread.

Mike S.

Good Luck Bourbon Jacks, Ordered a Hamburger Medium came Well Done. If you can't make a Properly Cooked Burger than how can it be Good. Ribs were just Average, asked for more Pickles and were Charged for them, How Tacky ! Service Extremely Slow even with Barely anyone in the Place. I just don't see this Place making it Long Term, unless something Changes.Parking will Definitely be a problem if they Stay Open.

Daniel S.

Came here on a date night with The Girlfriend. We figured we would try something new and Bourbon Jacks was there....so, why not? Well, let me give you a few reasons why you shouldn't. First of all, the service was slow. We were seated in the bar area which was fine. We like the bar area. Our server took about 10 minutes to come over to get our drink order. Once he brought our drinks, he took our order. I asked for a half salad and for it to come out before our main course. I got it about 5 min before our entrees. My GF had the blackened salmon and I had the steak sandwich. The Salmon was more burnt than blackened, and both of our proteins were bland. So bland that it was just not enjoyable. The baked potato was dry which it's sad since I asked for extra butter up front. I just got the feeling that the staff didn't really pay attention and the cooks just didn't care about putting out a product that was worth a damn. This one is getting filed in the ' just don't go back' column.

Jonathon A.

Saw this new restaurant in location that had been abandoned for years.. Decided to try it out, will not likely go back. Seemed like standard fare, basic chain restaurant trying to be 'upscale' but with Chili's-like food quality. Service was not that great either. Ordered soup and said bring that first, took forever. Then they bring the soup and the meal comes minutes afterwards. Waitress didn't say sorry or even acknowledge anything. Was totally fake. I would avoid this place entirely.

Miss F.

We were surprised at the bad reviews. This is our second time going to Bourbon Jacks and had a great meal both times. Service tonight in the dining room was exceptional. Food was great. Blackened salmon and mac and cheese were really good.

Tiffany G.

Bar was not good. Slow, side work was more important than customers. 4 customers in the bar... still slow service. They did give us a free desert...

Ashley R.

Enviornment on a Saturday night......FUN. Very happy people dancing everywhere with the music from the live band. The whole inside bar was full and the tables were too so we sat outside on the patio. (Which I was perfectly fine with) I wouldn't recommend coming on a weekend when they have a band if you are looking to talk to the people you are with. More like a country club on the inside so you can't hear anything at all. The decor is nice. The drink menu is outstanding with so many mixed drink options to choose from as well as a wide variety of Whiskey/Scotch/Other. They have 3 whiskey flight options to choose from, we got the middle one which was four shots (total equivalent to 2 1/2 to 3) of your choice for $22. Good idea since no one else really has this you can explore your options without spending too much. I also ordered the whiskey vanilla cream soda which was house-made vanilla whiskey and ginger-ale, nice taste and was smooth. THE FOOD ON THE OTHER HAND, IS NOT SO GREAT. Not sure if it's because they are barely getting started or don't have the right kitchen staff, but I was not impressed by anything. We ordered the green chile artichoke dip, it came out barely warm with burnt french bread. Not exaggerating when I say burnt, the bread was covered in black on both sides. The cheese wasn't even melted so in every bite I had clumps of unmelted shredded cheese. Our meals came out rather quick and I ordered the Whiskey Jack burger NO BACON medium. I got the Whiskey Jack burger WITH BACON medium well. Definitely over-cooked. My boyfriend ordered the Memphis BBQ chicken plate with Mac N Cheese and Dixie Sticks aka shoestring french fries. He liked it, but didn't love it and I thought the chicken just tasted like boiled chicken on a plate with bbq sauce to cover up the no seasoning flavor. Mac N Cheese is one of my favorite things to eat, this Mac N Cheese I will never order again. It was hard and the cheese tasted like american cheese slices halfway melted over the top. The server recommended it and I see on other reviews that it was delicious, but we definitely did not get any of the goodness. All in all, we will be back,maybe not to eat, but possibly to try happy hour. Service was also great so thank you to our server- don't remember her name , but she was sweet.

Patty M.

My husband and I had lunch the first week they were open, twice. My husband had the Steak Sandwich and beans, he is picky about his food and he loved it. The chef salad was also good. Service was excellent. The bar area has a warm comfortable feel. For being open less than a week, we were pleased they seemed to know what they were doing. The Manager was on the floor checking with customers that expectations were met. Although we were not there for dinner, it is nice to see a place where you can hang out after dinner with live music. The music ran three or four evenings on the weekend. Glad to see something different in Scottsdale.

C O.

Just enjoyed a wonderful evening at Bourbon Jacks. Cajun BBQ Shrimp was delicious, Mac and cheese was rich and creamy and Bacon Bleu chips were addictive. Service was fabulous. Really relaxed enjoyable place. We will be back

Kris M.

Great service and amazing bbq. We just got back from Texas so that is a huge compliment. We will typically drive to Texas BBQ past downtown from this area for good bbq. We wanted to try a little bit of everything so we shared the chicken/ribs and shrimp (the shrimp is an appetizer). It's unfortunate that a few other yelpers had unfortunate experiences following their opening. It seems like all the kinks were worked out... Everything was top notch. The ambiance was great with modern country music. The server and hosts were attentive and friendly. Nobody was wearing anything revealing so my husband and I were shocked at the review one helper had on revealing clothing. It almost seems like the two negative reviewers were at a different restaurant. The sides we had were cole slaw and Mac and cheese. Both were some of the best you'll get in Phoenix. The meat was perfectly BBQ'd and sauce was super tasty. The slaw is some of the best I've had in the country. Their ribs one deserve 5 stars. They are beef ribs. For the real BBQ lovers out there, you know most restaurants choose pork because it is so much easier to cook those tender. This is the ONLY AZ restaurant I've found with amazing beef ribs. Everyone else pales in comparison. The two downsides were that we found they have live country music Weds through Sun and we weren't here for it :) and that the sauce is so great that you need to go to the bathroom to wash your hands... That is a good sign for all of y'all looking for real BBQ. Perhaps wet naps are the next addition to the menu. We will DEFINITELY be back! Thank you!!

A. Z.

Came here with a large group last night and we had a great time! Our bartender, Christian, and the rest of the team took great care of us. Fun music and atmosphere!

Barbara D.

Amazing service, good food and nice overall ambiance. Jorge our server was very nice and attentive cared for all needs. I would have given five stars but my chicken was dry but the fried pickles and burger were very good. The manager came to talk to us and wanted to know how the food was when I had mentioned the chicken he wanted to prepare me another but we had a movie to be to. I enjoyed that someone wanted to make sure I had a good visit. I will follow up with another visit and hoping to see nice things.

Camille M.

Live music, good drinks, yummy food and the bartenders are great! Great place to enjoy a drink after a long day like mine!

Lauren G.

Great burgers! I had the one with grilled onions, provolone, and whiskey sauce (no bacon) and it was delicious! Service was good too! Thanks Kyle!

Austin P.

First time there and everything was great ! Love the atmosphere. Cool bar with a gigantic drinking menu - especially if your a whisky fan. Delicious buffalo sandwich, soup and salad - reasonably priced too. No live music tonight, but looking forward to checking it out again.

Elaine V.

We have tried this restaurant twice . Mainly to listen to the band. The 1st time was July4th and it wasn't very busy. The band played and we hoped to be able to dance but there were just a few people. And no was dancing. I liked the band they played rock mostly and a little country. The second time was the same we got there at 9:30 and the waitress said the crowd that was there left early and the band quit early too. But we may give it another chance. It is a new restaurant.

H G.

Score 1 star for the AWESOME band they had playing on Saturday, May 9th. Score another star for the yummy sandwich and pretzel bread we ordered. Otherwise: 1) they were out of Bud Light & Dos XX, 2) the bartender placed 7 people on our tab. My husband and I sat down and ordered before anyone else had even sat down around us. We were talking to the people on both sides of us so I can see that "maybe* she thought we were going to take care of their tabs even though they came in after us - but adding in the people on the ends of the bar that we never saw or spoke to?? After talking to those 5 other people and figuring out who ordered what the bartender was bent out of shape that she had to fix it. 3) Took about 20 minutes for the bartender to pick up our credit card after the bill was fixed (which took about 30 minutes....). 4) After bringing the bill issue to her attention, she refused to refill my husband's diet coke. Literally, after 3 requests, I finally asked and she looked at the glass, looked at me, then took the glass away. We would have ordered more drinks but there was NO WAY we were going to order them from her. The people around us were joking that it was the 1st time they were going to leave a bar dehydrated.

P R.

Service was slow...food was bland. Would not waste time or money. The prime rib tasted like over cooked liver!!! Oh and service was bad!!!!

Patricia M.

The Cuban sandwich was amazing and the mac and cheese was on point!! Don't say it very often but I would order it again! The bartender Brittany was very informative and knowledgeable and very sweet!!!

Lisa D.

We had a great date night outing here last night! We had dinner here. My hubby had the roast beef dip sandwich and me the pulled pork. Both were delicious. The Cole slaw was heavenly And the Mack and cheese was tasty. Both had a bit of a kick to it. The best thing was the service. We had a great server and the manager too came by our table to check in. The band was awesome. It is great to have a place up in north Scottsdale for live music and dancing! The music was all top country hits and the band was really good. We enjoyed it a lot. And we sat next to the dance floor so we had a birds eye view to all the dancing. Some were really good too. It was a fun night out. Recommend it!

Kim K.

Had lunch here and I wasn't really sure what to expect. I was thinking it was going to be another Chili's, TGIF or Red Robin. Nothing wrong with these establishments but I'm pleased that Bourbon Jacks was better. I was going to go with the turkey burger but the server suggested the ribeye and I must say it was very good. The other people in my party each had the Memphis Burger and they devoured it! They indicated that it was the best burger they had in a long time. I did have one of their onion rings and it was fabulous! Beer battered and not greasy. I could make a meal out of those. Server was pleasant and attentive. Thank you Dove! You must try this place!!

Craig A.

Saturday afternoon visit. It was just past any type of lunch rush so there was like no one in the place; Jack's does split a parking lot with the popular WC GRILL so be prepared to face a parking issue at peak times. Sat at a high top and ordered a standard order of wings - um, they came out grossly undercooked and without any flavor - first strike To credit her service, Rachel (bartender) was funny and entertaining - if not too revealing about the place. how bad is the kitchen in this place? well, let's review my friend ordered a half rack of ribs - they were so TOUGH he could not get his knife through them - he requested a 2nd knife. still could not go through - then he requested the kitchen cut them up for him - why he did not send them back was beyond me! His mack and cheese (and yes, this is how they spelled MAC) was without any taste! strike 2 - not a bbq joint I ordered a French dip because I wanted one all week. the bread roll that it was served on was stale and I pointed this out to a manager but he shrugged his shoulders and walked away (bearded fellow). Fries were frozen and re-warmed If you eat here; you are here for the music and desperate because No Scottsdale really is missing an entertainment venue or you are trying out a new place - there is NO REASON TO RETURN. What might work in Chandler will not work in Scottsdale - hopefully this chain can absorb the loss and close doors quickly.

Catherine S.

Absolutely wonderful!!! The food was amazing - so interesting!! So flavorful! Jorge our waiter was on his a game - the best service! Joe, our manager is great - too! We loved it!!

Amber D.

So I saw this place over the weekend when going to the container store... My bestie and I decided to celebrate her cancer free diagnosis by trying a new restaurant-on a Wednesday. The parking was scarce but to be expected with that many little stores and restaurants in the area. The interior confused me- country chic but with a weird sterile feel. With my restaurant background, I would recommend fun table centerpieces that make it feel more country comfort, warm. and hang more than grayscale pictures. You have a great restaurant and location. The menu was 2 sheets on a clipboard that was modpogdged of cool country papers- looked cheap and didn't match the decor; especially given the chic, clean feel of the leather drink menus on the tables. 2 concepts that werent translating to the same restaurant. The drink menu-shocker!!- had a really in depth bourbon list. Unfortunately with the sterile environment, I don't think they're playing on their strength and bringing interest to what makes them different and cool. *their drink menu also said live music Wednesday night-they lied.* But we will come a night that they have live music. Now let's get to the food. Besides the weird paper/clipboard menu, the menu is very eclectic. While it may work in Chandler, I think it needs slight tweaking for North Scottsdale. We tried the bacon bleu chips... The BBQ seasoning on the chips was- disgusting! It had either way too much of it or it shouldn't have been there at all. My recommendation, BBQ sauce instead of overly salty/sweet fake seasoning. Great concept- poor execution. I had the Bacon and Blue burger with Dixie sticks and my roommate had the OMG burger with the Mack and cheese. They use quality meat so don't order over medium (I ordered medium well because I didn't know the quality- my mistake). Both burgers were delicious. The Dixie sticks were okay- pre cut shoe string fries (nothing impressive)... But here is the gem that they need to showcase- the Mack and Cheese! DELISH!!!! Omg, I will be back if for nothing else the Mack and Cheese was amazing. Deliciously creamy with a little kick. This place needs to put this on the main page or highlight it. dessert left us underwhelmed after the delicious mack! The peach cobbler needs a great bourbon sauce for the peaches - the crumble was great but the peaches were just okay. Overall, service was great (we had Courtney) and they seem to have corrected that from the other reviews or that "problem server" wasn't working tonight. Food was okay (besides the Mack that was bomb.com ). Atmosphere is where you kinda lost me. I hope they stop making excuses or defensive responses and just make the changes necessary to succeed (we need a fun, non-snobby place to hang). We will be back on a weekend and I will re-review.

Kyle H.

The moment I walked in it was like I walked into a true country bar...what is derks Bentley? Christian and Kaylee were the ones who sat me and served me. Apparently they are sisters but I don't believe it, I want the DNA test. But anyways, the place is awesome, the music is good and this is the premier country spot in the valley. Make sure you check it out for lunch because the food is great.

Jonathan T.

Very frustrating. While trying to make last minute plans on Valentines dinner, we ended up at this place wanting to try something different. I guess this is what my punishment is for being indecisive. First strike was the waitress unnecessarily bending over while greeting us so we could get a good look at her boobs. I guess thats how she makes her tips 'cuz her service is terrible. I wouldn't have minded the boobs so much if I wasn't with my wife on Valentines day!! Next was the wait. After we told the waitress that we needed another second to make our selections she spent 10 minutes at the table next to us (of all guys) flirting and giving them the extended boob show while we wondered if we should just leave. We should have. Once we ordered, the food took no more than five minutes which was nice after waiting forever to order. But i'm not a fan of places that have everything pre-cooked sitting on a steam table waiting for me to order it. Unless it's a Chinese food Buffet, then I'm game! All would have been forgiven if the food was good. Actually the beans and Mac n Cheese were excellent, but the only good thing about the chicken and the ribs was the sauce on top of it. When my wife asked for different sides because they were terrible, she got an awkward interrogation as if she was trying to steal something. Long story short, next time when I feel like some crappy food and some boobs in my face, I'll just go to the Candy Store!

Megan R.

Came in before a movie to check this place out. I love the atmosphere of country but the food was not very impressive. The ribs were extremely tough. The service was alright. Might have to check it out for live country music but def never again for a date night meal.

Danya K.

So much fun! Great band playing, food is good and looks very nice. Ask for the waitress Kaylee...you will love her!

Anita E.

With my sister enjoying a relaxing weekend lunch and then off to the beauty salon for her new hair pixe cut. Well Happy Hour now and its a Kentucky Cream Soda Cocktail with the sheared Ahi tuna lettuce warps. Which both is delicious and light by the way. If you do visit make sure to ask Claudia a very knowledgeable young lady when it come to fine spirts and future sake connoisseur !

Alon L.

A new addition to the Scottsdale food scene. Bourbon Jacks is your typical bar & grill - happy hour, burgers, BBQ ribs/chicken, and various pasta dishes. Service was friendly though a bit on the slow side. We tried one of their burgers and the Mac & Cheese. The burger was on par with Red Robin (which is right down the street) but pricier. Mac & Cheese wasn't bad but again somewhat pricey for what you get. Parking seems to be a problem since the White Chocolate Grill is popular. Overall, a decent restaurant. Live music is nice for people who like this kind of atmosphere. Probably wouldn't go for the food specifically - not bad, but not great either.

Doug S.

Her Royal Highness asked that we check out this brand new Scottsdale joint and I'm glad that we did. Our bartender (Dove) was awesome and made sure we were well taken care of. Her highness had a very cool salad while I elected to eat animal flesh, also very, very good. We ended up with two (2) good meals, several adult bevies (go figure) and walked out spending about $100 with included a 20% tip. In all honesty, we will probably go back because of the wait staff ..... It's better than the food but it aint bad either.

Ken F.

Decent spot, decent food, decent drinks and service, nothing special but that is what's needed for this location. I don't see them making it past the summer. This is 6 times the size of their other location in Chandler and been here twice and both times very empty for the size of the space.

Sarah H.

We went here on a company lunch today and I gotta tell ya. Very pleasantly surprised. I thought oh, regular bar food with country ambiance. Not the case! We had a great waiter, Brock. He was cheerful and nice. Regarding the food, I wish I took pictures. Good portion sizes regarding the sandwiches. I ordered the Grilled Veggie sandwich with a side of mack and cheese (that's how they spelled it). (sandwich: grilled peppers, onions, mushrooms, charred tomatoes, balsamic, provolone, garlic aioli on toasted garlic bread). The 'mack' and cheese was so freaking good. It was very creamy with sprial noodles and had a light kick to it. Loved it. And the sandwich, perfect bread, oozing provolone and perfectly cooked veggies. Mouthwatering!! (Some of my co-workers ordered the pulled pork sandwich (huge!), and bacon/bleu cheese burger, and the cowboy chopped salad. They said all was good (however, the meat on the salad was 'eh'). The atmosphere had a wide open floor plan (not cramped) and had country music playing. We ate the bar area (higher table tops) so not sure what it looked like in the dining area. And they do play live music on their stage area on weekends. Good for all ages! I will definitely be back. And next time, I'm gonna order the warm pretzel bread w/ the hot four cheese dip for sure...can't wait to try it!

Lisa M.

Went here with 7 others. All had food and drinks. Service was perfect. Food is good. Orders were accurate. Fri 5-8pm: live music - 2 acoustic guys that are awesome. Tod & Ethan are 2 of the best musicians you can see in town. Both are part of very popular bands.

Tom L.

Had a great lunch today. Asked the bartender to let me know about the shaved rib eye sandwich ( think French dip) or the pulled pork. She said the rib eye was the way to go. OK. Excellent, nice flavorful beef. The horseradish sauce was crumbly and very flavorful. Did the au jus, but preferred the horseradish. Asked for ranch with my fries, and yes, right on. Employees friendly, and this is one to see. Sandwich is $15, so $20 with tax and tip. So the price is in Houstons' territory, so make your own decision. But a real nice meal. I will go back.

marty b.

Went Sunday eve around 5pm for our maiden voyage. We were mainly going for some live music in the bar. But also to try out a new venue. First off the parking is a problem. Very small lot shared with WCG that gets very busy. Could be a turn off as the season begins. The hostess (the first person you come in contact with) was uninformed & not a good representation of a hostess. We asked if there was music & she didn't know. She came out from behind the station to look at a sign that said they had music from 4-? She said they must be on break. How could she not know or find out? We were seated in the bar close to the stage. The bar is cute & rustic, which we like. Our waiter Brandon was excellent! He was knowledgable & had a great personality & was truly interested in our experience. He was perfect. The food was ok. We had fried pickles which are great! The fried macaroni was dull & chewy & just wrong! Instead they should just serve good old macaroni. I had the lettuce wedge. A huge disappointment. It was small, the lettuce was old & border line wilted wit a dab of dressing. Had to ask for more. Husband had pulled pork, which was ok with fries that were not worth a description. Just ehh. When we left we looked at the dining side & commented to the same hostess how small it was & inquired how many it seated. She didn't know & said some areas are small & some are bigger. What? Hope she isn't making any decisions there! Overall the decor was fun as was the atmosphere. The music was good. Although they took frequent breaks. Not sure if this will become a go to place. The food needs improvement. Brandon was excellent & if all the servers are as good, that will be their saving grace!

Ron P.

I really enjoyed Bourbon Jacks. Great service, burger and many bourbons to choose from. The menu looked great and I am going back soon to try other items on the menu that look great.

Mary K.

Great Happy Hour Food very nice place with live music Wed-Friday and very friendly staff. My Husband and I would recommend this place to friends.

Rick C.

Excellent food and service. Our server Claudia was very personable and helpful with the menu. The manager came by to make sure we had what we needed. He was equally personable. This place was a very pleasant surprise and recommended. We'll be back.

Jake J.

I was pretty impressed. Good food friendly servers and great music. I want to try happy hour soon! I had the ribs and their BBQ sauces were unique and really good. Ribs were falling off the bone. Wife had the salmon that might have been a little over done but it was still good. AMAZING fried pickles! Whiskey (my favorite) list was as long as it gets! we enjoyed Sammy and Christian's company, and they were wonderful with their picks on the Whiskey. We will be back sooner than later! Hope Mike Land is playing there for happy hour soon...that dude rocks it!! I might be there for happy hour a lot more then : )

Sara J.

Amazing !!!! Love the food.. Awesome service ! Had the artichoke dip and jacks salad... Britney is a great waitress and bar tender !

Dan P.