PF Changs used to be excellent but the restaurant seems to slowly be declining. The staff is always friendly and serves you well but the food quality leaves a lot to be desired. I ordered two simple appetizers panfried dumplings and wonton soup. The panfried dumplings were steamed barely fried and then dressed with the hot and spicy dipping sauce. I do not like spicy food and was not asked if I wanted my appetizer trust with this. The one time soup although taste was good was very oily and everything had been cooking way too long. The wontons were disintegrating and none had any stuffing in them. The soup was more like oily wonton mush I am very disappointed at the downgrade of food quality for the price at PF Chang. I'm not sure that I will return.
(2)
Brooklyn H.
The last time I ate at P.F. Changs (before this location) was in Rockville, Maryland at the White Flint Mall. As always, I enjoyed my meal at this chain. I was quite shocked when I ate at the Superstition location last weekend... The dining area is quite small compared to every other P.F. Changs I have ever visited. Seating is NOT intimate - it feels more like a cafeteria or an (ack!) Sizzler or something. The lights are not dimmed like they usually are at a P.F. Changs. The food was desperately lacking in quality. It has gone so far downhill that it is no longer recognizable to my taste buds. I ordered the coconut curry vegetables. They were so stingy with the sauce that my meal was dry. I was able to scoop up a little at the very bottom, but it hardly resembled the meal I once knew. While I am sure most restaurant vegetables are actually previously frozen, it shouldn't be so obvious. I could have gone to the grocery store, purchased a bag of frozen veggies, steamed them in my microwave and saved myself a lot of money. Since my meal was dry, I was very thirsty. My waitress seemed annoyed that I needed a refill. Half way through my meal, she looked at my empty glass and asked, "Do you want another coke?" Hmmmmm... what do you think? That night, after returning home, I realized we had left an expensive designer item belonging to my baby. I called to ask if it had been found or if anyone had turned it in. I was told, "Call back tomorrow, we are really busy right now." Well, I am ever so sorry to have inconvenienced you. I guess that since my meal had already been paid for, there was no need provide me with decent customer service. We returned two days later in person and, naturally, the designer item was nowhere to be found. Perhaps if the young man on the telephone would have been willing to help me when I called, the item may have been recovered before it was stolen. :(
(2)
Angela M.
My first time to eat here. They knocked it out of the ballpark, great service, great food. Always happy when I find a lace that can cook great calamari, also the meat in pepper steak was very tender. As was the meat in the Mongolian beef. Definitely will go back, superb, thanks!
(5)
Jean B.
The waitress was super friendly. The food was good, a little on the cold side The flavors were unique The portion sizes are medium/average to small compared to the price.
(3)
Brenda C.
This is the worse Chinese food I have ever had. The restaurant is beautiful, presentation of the food, and the menu itself is very nice. The server, while nice, was flaky and kept forgetting things and mixed up the order. We will not go back.
(1)
Edward M.
4 of us just spent a wonderful evening at P.F. Chang's at Superstition. The service was great, and the food excellent. We were there at 5:00, and time went quickly. We will be back
(4)
Dan M.
Our waiter took our order 37 minutes after we were seated. When our food finally arrived it was cold. This Changs has be pretty good in the past but we won't be back
(2)
Nicole H.
Pork dumplings pan fried. You won't regret it. We have come to this P.F. Changs a few times and the food is normally great. This specific time we came it was all terrible. We were seated right away which was great but the server seemed kinda out of it. He kept forgetting what we ordered and sat down in the booth while taking our order. The food wasnt very good at all, I was very disapointed in this expereince. I will probably continue to eat at P.F changs but maybe another location.
(2)
Christie C.
Eh. Just Eh ( shoulder shrugg). Didn't do it for me. Had sweet and sour pork, pink under cooked pork in cakey soggy over battered in a dull cloudy sauce. My husband loves the Changs spicy chicken. Always has. Guess it's a matter of taste. Maybe it would be easier to swallow if it wasn't so overpriced. You can get the same even better at less expensive places. I don't mind paying those prices for good food. They changed the place up. It looks nice and less gaudy , now work on the food.
(2)
Jeremy J.
I have always heard that this place was over priced mediocre Chinese food so the wife and I gave them a try since everyone's taste is different. I can honestly now say that P.F.Chang's is not over price mediocre food but over priced sub-par Chinese food. The Mongolian beef tasted like it was beef flavored salt, we tried the wonton and egg drop soup and both was not very tasty at all. The lo main I ordered was so drown in soy you could not taste anything else. The only good thing was the dessert wontons and the egg rolls, both of those were ok.
(2)
Beatrice C.
I had just flown in that night and finally got to my hotel around 8:30, I quickly called the first restaurant I saw to order dinner take out (this pf changs). When I get there, the hostess is no where to be found and there's two other parties waiting to be served or seated. Once she finally gets there, she asks if anyone was here to order or pick up take out- I say yes, and then she directs me to a back counter near the bathrooms to the take out pick up counter... there is again, no one there to help. Another employee sees me standing there and comes over to say that I have to pick up take out at the bar.. I tell them that I was told to come here so she says "Oh really? That's weird.. let me check on that." Mind you, they still have not asked me about my order or my name. The front desk hostess comes over and says "Sorry we're trying to find our manager to help you." I don't really understand why the manager has to check me out, but okay, I'll wait. About 10 minutes go by and then they come back since they figured out that the hostess can process the order and I am on my way to eat my average chicken lettuce wraps. I work in technology support so maybe I am critical, but this service was sub-par.
(2)
Greg H.
While the entree was very tasty, it seemed a very small amount of it for that much money. I had the Shaking Beef, and some of the beef seemed kind of fatty. But overall, the product was very good and was something you couldn't get at a standard Chinese restaurant. It came with brown rice, which was either undercooked or old since it was so crunchy to eat. I eventually just ate the entree without rice. I also had hot and sour soup which was good, but it seemed a bit thick like it had been in the pot for a very long time. Finally I had the Sweet Vanilla Cream Wontons. Two very tiny wontons for $3.50? I will not be getting those again. All in all, not bad food, just not worth the $25 they charge for it.
(3)
Barry T.
We went on Friday nite so I knew they would be busy when we walked in ( this was my first time ) a lady I guess she was the hostess she asked if we had an reservation we said no she handed us a beeper and said it would be about 40 minutes so 40 minutes later we are taking into a very busy restaurant The appetizers came out at separate times so my girlfriend had her appetizer before I got mine we Must of had four different people serving us which I didn't understand food was good I will go back just not on a Friday or Saturday night it was like they were so busy they just wanted to get us in and out
(3)
Mark O.
Once again my wife will give this 5 stars. The only reason not to is lines and cost. 4.5 stars.... Amazingly good food and their chocolate cake is crazy...This is a great restaurant to impress the ladies with on a date. But for the price you better like her.
(4)
Mike P.
Always love PF Changs, they do not have it on the menu anymore but they can still make the double pan fried noodles. I strongly recommend!
(4)
Nicole B.
Worst service ever! Hostess would not seat us (party of 2) when there were at least 5 tables open. Waitress was somewhat nice but could tell she did not want to be serving us. The only thing that made it a two star was the food came out as expected. Will never return to this location based on poor service quality. Don't waste your hard earned money here.
(2)
Mary Ann O.
P F Changs offers a very good selection, but be sure to call for their actual prices. They will not honor prices as posted on Yelp.
(3)
Jeff B.
First time at PF Chang's in years. Tuesday evening and the place was still 1/3 full-good sign. My wife and I were seated in five minutes and we were quickly greeted. Our server, Zachary, offered us drinks and went thru the seasonal menu. We ordered from the gluten free menu, so we couldn't take him up on any specials, since none of them were GF. My wife ordered a glass of wine and I got a pot of Dragon Eye Oolong tea. The drinks were served in 7 minutes. The tea was rather spectacular. Good herbal notes with a definite citrus finish. We had also ordered Chang's signature appetizer: lettuce cups. Tasty marinated chicken, water chestnuts and green onions served over crispy rice noodles and a side of lettuce. Delicious. Our entrees arrived after 15 more minutes. My bride of 30 years ordered the GF Singapore Street Noodles while I ordered a cup of Hot and Sour Soup (not GF) and GF Chang's Spicy Chicken. The noodles were better than ordinary chow mien: the noodles were pan-fried, giving them great texture. There were plenty of shrimps and chicken pieces. The Spicy Chicken was their version of General's Chicken. Not as crunchy as GC but very good. A bit sweet so I just added Sriracha to it. Zachary did an outstanding job keeping the table clean and his guests happy. Our dinner totaled $53 before tip. We will he returning.
(5)
Craig P.
Always consistent and good. We have been coming to Changs for years and always been more than satisfied. On this trip we had the Korean BBQ Chicken, Beef a la Szechuan and Chicken Fried Rice. Great combo of spicy and sweet with lots of vegis. Definitely recommend the combo.
(5)
Victoria H.
This pf changs is a nice one. Staff is super friendly and fast. Food doesn't taste too great. We got mongolian beef and crispy honey shrimp... It was salty. Wait time wasnt real bad,btw its a Friday night! We got in within 20 mins. Parking isnt bad but a little cramped.
(3)
Melissa G.
Excellent customer service! I have a sensitivity to gluten and the waitress was kind enough to help me with my meals and choose the best option for my tastes. I also like how they nicely packaged leftovers. The food was excellent!
(5)
Barbara Egbert -.
Seriously can't go wrong here! My daughter (and our buyers agent), Devin, turned 20 today and this her favorite place. We've been going here for years and years for her birthday and they never lets us down! Fantastic food and wonderful service. And the banana spring rolls for dessert? Yes please and YUM!
(5)
Linda C.
We went to the P.F. Chang's located on Superstition Springs Blvd in Mesa, AZ. Our server's name was Michael; he is one of the best servers we've had compared to other servers at other named restaurants. He was professional, friendly, had a nice smile, very attentive & knowledgeable. He made sure we had everything we needed & checked on us frequently. If P.F. Chang's mangement reads this, please thank Michal for his great customer service! We hope we get him as our server the next time we visit P.F. Chang's! Also, the food was wonderful!! There's a new item on the menu "Jicama Taco's" - really really tasteful!
(5)
Denene J.
My mom and I stopped here for the first time and really enjoyed our meal. We shared orange peel chicken and Korean BBQ chicken which was our favorite. Both were excellent. We will defiantly go back.
(5)
Josh J.
Stopped in to grab a cocktail. They were good but bartender was not paying attention to what was ordered.
(2)
Toryanni E.
I've been to this location many times for both take-out and dine in. Lunch and Happy Hour are my favorite times to go. I enjoy the food and for some reason they have the best chocolate cake I've managed to have. I'm not sure why there's is the best but it most definitely is!
(4)
Gene T.
We have been here several times in the past. This experience was a little less pleasurable. We were greeted and immediately seated. We ordered drinks. Should it take 10 minutes to get a soda and beer? We ordered the P.F. Chang's for two. So we waited another 10 minutes to get the soup and appetizer. The main course was up 25 minutes after we ordered. The food was super as always. We ordered dessert and I ordered another beer. When they brought the dessert I mentioned to my wife "I hope they don't charge me for the second beer because I didn't get it". The waitress overheard me and got it immediately. The portions were large as I needed a to go box. The dessert was very decadent and rich. There was rock and roll music in the background which took away from the ambiance. Somewhere during the meal a waitress dropped a tray of food or dishes which made a huge racket. The manager happened by sometime before we left and I mentioned that this place wasn't rated that great on Yelp. He said "I read those things and laugh". We come here about once a year for special occasions. The food is what we like and are willing the put up with the slow service and lack of ambiance.
(3)
Daniel V.
The best part of this place is Nicole the bartender. She is always helpful, and very knowledgeable about how everything is prepared. For the most part the nice thing about P F Chang's is consistency. No matter where you go the food is always prepared exactly the same the way it should be. My only gripe is the price. For what you get it is over priced, the food and drinks. My average bill is $50.00 for two and we typically split an entree and small side, and both have a couple of beers. In east mesa if you are looking for Chinese this is the best place I have found.
(4)
April M.
In an effort to give this place one more try for a quick lunch, we were AGAIN disappointed!! We had a server who, as our receipt reads (we wouldn't know her name otherwise as she spent very little time with us and didn't let us know her name) goes by Adrian. She treated us like we were 'an afterthought' and again, I was sorely disappointed as we watched substantially larger tables around us get their food prior to us! What is even worse, we ONLY ordered 3 items; 2 from the app menu and 1 from the lunch menu! I will spare you the long details however, she paid us no attention, while we watched her give other tables a smiling face and the attention we had only hoped to receive! We are not picky, rude, or unreasonable; we only expect to be treated as a guest of the establishment. Overall, we spent AN HOUR AND HALF total here today!! For ONLY 3 items!! They weren't large, difficult, just simple items! How sad!! I wouldn't recommend this place at all! If you are in a hurry, this isn't the place for you! If you want to be treated like an outsider, then go on in! Its super sad to see people around you getting smiles and kindness why you get none of that! We even had to chase our server Adrian down to get the actual bill!! She brought us a piece of paper which merely showed we had to pay 34.50 with no details on it!! After watching her socialize with other staff and go to other tables (I understand servers assist more than one table at a time) she didn't even bring us the bill herself! She had the manager bring the bill; the same manager I wrote about on my last review who this time, was very kind as she had to bring us our lunch as well as this bill! Did I mention that? We had to ask the manager for our lunch finally and she went and got it? So, the up side is the manager that I had a terrible experience with last time, was kind today as she could clearly see we were still being very patient and not receiving the service we should. She offered us tea or something for the road which we politely declined as we did not want to sit around any longer. * I did email the woman who responded to my last review of this location as I have now had time, and look forward to what she has to say as I have never been so disappointed in an establishment!!!
(2)
C H.
This is one of our comfort food places. I've been enjoying the Mongolian Beef for years :) Regardless of what you order, this is a solid place for both lunch and dinner!
(3)
Debbi M.
Won't be going back. The quality has suffered. Chicken wraps were horrible and the three of us didn't eat after the first few bites. Crab wontons were hard with no crab taste at all. Don't know what happened to the good food we expected.
(1)
S F.
Just time for a quick review: called to order takeout at this location, not knowing the dinner for two was a dine in only option. The call center rep who answered the phone transferred me directly to the store's line, where the manager jumped on the phone and said that at her location she is happy to serve the dinner for two option as takeout. She also gave me a work-around for thr next time I wanted to call and order where i could reach the store directly instead of the call center. Refreshing to have someone who provides that level of service and who takes charge to bend a menu nuance in your favor. Nice work Ms.Manager!
(5)
Sandra N.
My husband and I eat here often and the service and food are fine; however, on our last visit we were extremely disappointed. We asked to sit on the patio since it was 4:30 on a Friday and they were not busy. We were told that there was a large party and we couldn't sit outside. Less than 5 minutes later the hostess seated a two person couple outside. I have to question the ethics behind the hostess' decision to seat another couple in the same area we requested. Is this a normal practice for the restaurant to basically determine who is deemed worthy to sit outside. I'm extremely disappointed with the fact that now P.F. Changs has become elitist.
(1)
Beth M.
Crispy geen beans, chicken lettuce wraps, california rolls and mongolian beef. Food fantastic and Jen provided excellent service. Yummo yummo. Highly recommend.
(5)
Mark C.
Had supper here thursday night, Feb. 7, 2013. Food very bland, you can do better. Service: 4 stars (our waitress was very attentive) Ambiance: 3 stars (casual setting, a bit noisy) Cleanliness: 3 stars (appeared to be clean and well kept) Food: 1 star (factory food, bland, all tasted the same, soggy shrimp) Price: 2 stars (while not the cheapest the prices are mid-range)
(2)
Mina R.
PF is probably one of my favorite restaurants out there. For one, they offer a nice gluten free menu and the food is always great. I have eaten at MANY different locations. We have many lunch meetings for work and take our clients to PF Changs all of the time. It has always been the one restaurant to never disappoint me. Well until now. Me and my family recently moved and this is the closest location to us. I will never eat here again! The service was HORRIBLE. Our waitress skipped over us, our food took over an hour with the excuse that gluten free entrees take longer. Yea well not at any of the other locations. The food tasted great as always but I would way rather take the drive to another location to get better and faster service. Especially with hungry little ones. Never again.
(1)
A M.
Pf has always been our comfort food. Every Sunday we order take out and relax. Sunday June 22, we decided to dine in. Our waiter was nice, talked to much and didn't have an eye for detail. We ordered. My dish was sort of detailed, and needed to take out a few things in the end i ordered the pad tai. Once our order arrived, my boyfriend took a bight of my food. It was soooo spicy. He never mentioned i had an option to make it spicy or not (like i usually get when ordering online). So I asked for a different dish. They no longer have the double pan fried noodles on their menu, you can still order. I asked for beef and broccoli only on it. While it was being made, the manager came over. A snobby older woman i have never seen. Asked me "So you probably never had the pad tai before, its suppose to be spicy." I stated i order this every week and its not ever spicy. She rolled her eyes and walked away. While waiting I was very upset. The waiter never brought me my rice or side dish and i was starving. for 10 mins i had to watch my bf eat and by the time i received my order, he was done. I took a glance at my dish and it had EVERYTHING on it. I was specific when i ordered. The waiter didn't say one word when he handed it to me and walked away. As i realized i was starving, i tried to pick off everything. It took me forever. the waiter came over and ask if it was good and i stated " I only wanted beef and broccoli on my dish, and now i have to try to take everything off. and still haven't had a bite, so i will let you know". He said " my apologies" and walks away. He comes back and i had 2 bites, but couldn't take out everything. So I didn't even want to eat it anymore. He tells us we get free dessert since my order was wrong. We were OVER IT. Asked for the check and he still charged me for my food. I think you should be charged if you get something that is completely wrong from what you ordered. And you eat it. Long story short, we tipped him 5% (which normally we tip 15% no matter if the food is bad) But because we didn't feel like he was really sorry or trying to help us, we gave him a few bux. Try to get a waitress that is older and looks like they have worked there awhile. Try to no talk to the older lady manger because you will get nowhere with her. After 5 years of going there, i will now only be ordering take out, since they never get it wrong!
(1)
Kirk K.
Stopped in for happy hour. Just beat the Friday night rush. Happy hour menu had a good selection, little slow out of the kitchen. Service at the bar slow as well. Perhaps a little understaffed. Food and drinks were good. Nothing special, but above average. Lots of places to choose from in the area, this is one of the more consistent restaurants.
Oh my! I'm so glad I went here for my birthday. They were prompt in seating us. Also, the waitress was very fast with taking our orders. When the food came, it was piping hot! First, egg rolls were big and tasty. Then the egg drop soup was great! I recommend it with those crispy noodles! I ate the whole thing! Then I had the Lo Mein! It was a huge portion! Great delicious meal! Then for my birthday, I had my choose of free dessert. I got the Chocolate Peanut Butter Crunch Cake. It was fantastic! Love this restaurant! The ambience is great! The service was perfect! And...I enjoyed my birthday dinner! I will be back!
(5)
Erin A.
I came here for happy hour with a big group. I believe 3 pieces of dim sum were almost $5 and the Chicken Lettuce Wraps were $6. This is a little more pricey for you're average happy hour special. The wraps were especially tasty, but the dim sum was A-OK in my opinion. A little expensive for three pieces that didn't make you full. I also tried the Spicy Shrimp Kogi, and it was OK as well. I've had better Korean tacos from the food trucks in LA. This places needs better specials for happy hour and more flavor for their dim sum and tacos. I'm still a huge fan of their Chicken Lettuce Wraps. Rating: Service. Rating: 5/5 Atmosphere: Rating: 4/5 Food on Happy Hour: Chicken Lettuce Wraps. Rating: 4.5/5 ($4.95) Dim Sum: Rating: 2.5/5 ($4.95) Korean Kogi Tacos: 2.5/5 ($4.95 for 2 tacos) Other than that, if you like Chinese-American, this is the place for you. I've experienced excellent service here and management and staff are friendly. I believe someone asked how I was doing every 5 minutes.
(3)
Amanda H.
I have been to PF Changs many many times. This is the only location I seem to have a problem with. Last time my friend and I went to have lunch and I order the chicken fried rice. Huge amount for under 9.00 so cant beat that. My problem was after about 10 bites I start chewing on egg shells and had to send it back. They offered to replace it, but come on?! I was so grossed out I didnt want to eat that. I went to grab take out (chicken fried rice again) last Sunday. I waited about 10 minutes in line and I was on my way. I get home, open it up and all my chicken was burned black. So after picking the chicken out so I could eat it I AGAIN found shells in my rice. I will never been eating at this location again. I will drive out of my way to get a good product from Chandler. Same for them too, I normally go there 2-3 times a month.
(1)
KC M.
PF Chang's is an excellent example of how much a really good manager can effect a resturant and the customer's experience. Let me extend a special 'shout out' to Matt, the manager of the Superstition Springs Blvd, in Mesa, AZ location. Today my husband, his 96 year old mother and I went to the PF Chang's located on Superstition Springs Blvd. We walked in and were greeted by a bubbly hostess ~ she sat us . . . and then it appeared we had been forgotten about. After nearly 20 minutes of not being waited on at all my husband stopped an offical looking man, asking if he had any idea who our waiter might be. The clean-cut man stopped what he was doing, took our drink order and offered us a complimentary appetizer as an apology. He suggested the calamari ~ we accepted (although calamari has never been anything I found appetizing). Within minutes we were served the most delicious calamari I have ever tasted. It will forever change my thought about calamari, although I'll be surprised IF any place else can match the tenderness and light taste of what I ate tonight. It was amazing. We ordered our entrees and each one was delicious, obviously prepared with care. My mother-in-law eats like a bird normally, but tonight she was eating like a hungry teenager. She loved every bit and couldn't stop talking about coming back. We will be back . . . with more guests. Although we got off to a slow start, the manager, Matt, treated us like gold ~ actually, like valued customers. I can't say enough about the Superstition Springs PF Chang's. Blessings : ) KC
(5)
Deirdre M.
I order take out from this location about once per week. I'm gluten sensitive and enjoy that the chain supports gluten free orders with a special menu, gluten free soy sauce, and even a dessert option. That said this location could be so much better! Although the lunch bartender from whom I usually pick up my order from is excellent, when he's not there my results vary. Also sometimes my food is way way too salty, as others here have mentioned. I also feel you pay a lot for the chain advertising and fancy locations.
(3)
Joseph H.
Love the lettuce wraps...........that is all. No really that is all.
(3)
Kathy P.
We visited Mesa's PF Chang's twice this month & savored each bite of our meal! Delicious. The salt & pepper prawns always brings us back. It's the best thing on the menu!!! We heard from PF Chang's management today that they've been taken over by a business conglomerate who is planning on taking several things off of he menu on the next few months, including salt & pepper prawns!! PF Chang fans out there, join me in conveying to management not to change a thing!!! It's a success because of the products they produce -- that's why they have remained a favorite for so many years!
(4)
Michael J.
Not a fan! Expensive and small portions! Combinations would be nice. My wife has an allergy and she can only eat off there Gluten Free menu. That is why the wife loves them. rice and chicken is cheap to make and they charge $14 a small plate. $4 for 2 egg rolls is a joke and that's happy hour price. I guess it will a ladies place from now on. I only went because I received a gift card. I knew of these issues 10 years ago. It's not better!
(1)
Matt S.
The pictures are going to have to speak for me today because words can't describe how good this place was today. Service beyond 5 stars and food was well beyond 5 stars ... This is the location right here.
(5)
Pat M.
Food and service are exceptional every time we go. All PF Chang's are that way in my experience. The Sea Bass and anything with their scallops are on my plate!
(5)
Kimberly P.
I've been to P.F. Chang's many times and had better experiences at other locations. I'm not sure if it's the location or just a fluke, but both my dish and my boyfriend's were EXTREMELY salty....I mean I physically winced when eating it. The service was perfectly fine, but too much of a salt assault.
(2)
Don M.
Maybe it's me. Maybe it was just bad luck. But I've gotta say, our last (and unfortunately it will probably be exactly that) visit to PF Chang's was just horrible. Service was slow as always, mainly because the place is typically packed with people. No problem. We weren't in a hurry and patiently waited the 30 minutes necessary to get a table. Our server was attentive and had a fun attitude, so no problem there either. It was the food that was just unacceptable. Overpriced for sure, but poorly prepared too. Orange Peel Chicken was soggy and tasted like it was a three-day old left-over pulled from fridge and reheated in a microwave (really). My son ordered the salmon and we had to send it back not once, but twice due to being undercooked. The center was literally raw both times. The last straw was when one of the junior "managers" came to the table to say that, "We cook the salmon that way on purpose." Really? As if it was sushi? Wow. Sorry guys, you are just not worth it.
(1)
Paul J.
Went here with a big group for a work-related lunch. I ordered the shrimp with candied walnuts. I've had this before at other P.F. Chang locations and this time it tasted particularly odd. Usually there's a mild sweetness to this dish, but this time it was only salty. To make sure, I had some coworkers try it and they agreed it didn't taste right. Our server also took some back to the cook. The manager offered to give me additional sauce, but I don't think that would have helped. I settled for stir-fried eggplant and even that was super salty. By the time my eggplant dish arrived, most of my co-workers were done with their meal. I do like P.F. Chang's, but I'm not sure if I'll be going back to the one in Mesa. It was rather embarrassing since I was the one who recommended P.F. Changs for the team lunch to begin with.
(1)
Mary S.
We came here tonight for my birthday dinner. It was just wonderful. The restaurant was packed but we got a table right away. The food was fresh and the portions were large. We had enough leftover for several meals. I really like this restaurant for a nicer night out. It is a bit pricey for everyday though.
(4)
Nick F.
We live the pre-fix menu for its great value and selection
(4)
Sanford R.
My last visit to P.F. Chang's was my best so far. Normally this is not the type of food that I enjoy as the sauces they use don't really mesh with my taste buds, but I was pleasantly surprised by the food the last time I was there. I have now come around to enjoy the lettuce wraps and the crab wontons were pretty awesome! I also really liked the seabass that I ordered as my main entree.
(3)
Sarah I.
I love chang's spicy chicken!!!!! ( I ask them to make it extra spicy). We come here with family whenever they're in town and we never have problems even though we have a big group. Big groups are the way to go at this place! That way everyone can order something different and you can try lots of things...everything is good.
(4)
Priscilla T.
Another reason to enjoy a meal at PF Changs, ( aside from good food )....that mural on the wall is not just wallpaper. Custom hand painted, ( every P F Changs has a different one) it depicts an authentic Chinese legend or folk tale, which your waiter or waitress will be happy to share with you. A little flyer telling the story tucked inside the menu would be nice. This is too special to go unappreciated. We have enjoyed dinner here so many times and never knew this until our friendly hostess pointed it out to us. If you're into storytelling, or have children along, don't fail to appreciate!
(4)
Denise A.
This is our favorite restaurant, we usually eat here once a week. Service and food are always amazing. We never have any issues or problems! Management always stops by our table to see how everything was! Sometimes the chicken fried rice is spicier then other times and i am a wussy when it comes to spice, but it does not stop us from going!
(5)
Ralph P.
I get very frustrated with restaurants that have misguided management practices... With PF Changs, they will make you wait 15 to 20 minutes minimum even if the restaurant is empty. The management of this mediocre restaurant chain seems to believe by making every guest wait, it ads an air of exclusivity or some sort of scarcity mentality of desirability to their marketing efforts. They pulled this nonsense on my wife and I today and we walked out, went next door to BJ's and were promptly seated, despite their restaurant being far more busy than P. F. Chang's. Back when P.F. Changs was briefly the trendy and cool place to go, I enjoyed the food and service, but now that the bloom has worn of the rose and they still try this nonsense of making customers wait, despite available seating, they are just annoying and very trailer-park in atmosphere. Avoid this restaurant, it is a charade of a business that it once was and does not merit putting up with their silly seating practices.
(1)
Dave B.
My wife and I stopped today for a late lunch... About 2:00pm. Had the salmon lunch bowl, delicious! Great service, good food. We will go again!
(5)
W Y.
About a month ago we went to the Mesa PF Changs for dinner...... Long story short, the service was mediocre and disappointing at best. We paid the bill and a manager walked over, knowing we were dissatisfied with the quality of service and food, handed me a card for a free appetizer to redeem on our next visit. So they were not willing to compensate us for THIS miserable visit, but they were assuming we would want to come back. Hence the coupon. I took it and we left. About two weeks later, my son asked my husband and I to pick up dinner for him on the way home from our date night. We went out to another restaurant for date night, but my son, requested that we pick up PF Changs for him. My husband and I go in and sit down at the bar to order the meal to go. We both ordered cocktails while we looked over the menu. We ordered my son a $15.00 meal to go and had a bar tab going at this point. We were stuffed from dinner, but I remembered I had the free appetizer coupon in my purse. I pulled it out and asked the bartender if there was any way we could use it for a little dessert instead of an appetizer since we were not hungry for dinner. He called over the "manager" Matt. We explained to Matt that we would love to use our "shitty service coupon " on a dessert instead of an appetizer. With the most condiscending tone and attitude he says "Oh sorry that can only be used for an appetizer." So, confused at Matt's stupidity and aloof attitude and nonexistent customer service skills ( HELLO IDIOT!!!!!!! Do you not even wonder how we got the stupid free food card in the first place!!!) You think possessing that card would be a red flag that states "TAKE CARE OF THIS CUSTOMER!!!!!". So, after mulling over Matt's ingnorance over not giving me a $4.95 dessert, that probably costs them $1.00 to make, I ordered the most expensive appetizer on the menu, $10 shrimp. We had it wrapped up to go. My husband and I must have been obviously miffed, and I still am not sure how the slick and perceptive bartender relayed the message to Matt, but as we were paying our bill for the drinks and my sons food, Matt walks up to us and says, "Can I get you two a desert, and Recommends the banana egg rolls, which are, I must admit fabulous!!!! We both looked at him like the wacko that he is and said "No thanks, we are just leaving." So, to recap, We had a miserable visit, they tried to compensate with a coupon for our next visit, but on our next visit we left more aggravated than on the initial miserable visit. Hence this lengthy review..... Customer service is common sense based. You either possess it or you don't . I have no desire to ever return to this location. Too many fabulous places to eat and spend my money with people who appreciate my business and who realize that Customers like me are the ones who keep them working!!!!! Ugggg! Even more frustrated that I just spend 30 minutes of my life writing this review . I hope it saves some other poor soul the trouble of eating at this location.
(1)
Joe P.
Ordered own spin on low mien with scallop & shrimp - Generous portion of both for just $2. Very tasty & well taken care of too!
(4)
stephen b.
One of the worst dining experiences in present memory. I took my elder parents the store Superstion Springs blvd for my mother's 79th birthday and we could not have had a more miserable experience. First we made reservations for 530, well below a normal dinner rush and was given the worst table in the restuarant next to the kitchen. Not only was it next to the kitchen where I was sitting at the table, because they manager/hostess did not give enough room for people to walk by, I was ask three times by the hostess to tuck my seat in so they could get people by. Here is an idea chose a different route through the restaurant. secondly as we were next to the kitchen I was bumped twice by the servers swinging around the corner, while they apologized this should not be happening. Furthermore busing of our table was nonexistant as I stake dishes that sat for at least 5 minutes each time as multiple servers and managers walked by the table. Top it off with the food was cold and I had to send it back to get reheated. Where the manager broguht it back who was poitnless. I worked in the rest industry for years in every facet and this one of the worst run experiences I have had in a long time. We set a rez we should in turn be given a table that is at least middle of the road not the worst and having our food come out cold, my mother was to proud to sen dit back it unforgivable. I take clients out to lunch on a regular basis and 2-3 times a month I will take them to a PF Changs as it is good suburban Asian food, I will never take them to a Pf Changs again. I was goign to refrain from saying anything more than awhat I had alreayd told the staff as we were leaving but having lunch with my mother today and hear express how unhappy she was with her birthday dinner, as shed said at least the company was good. Horrible experience
(1)
Juliana A.
I had a horrible experience three weeks ago in this restaurant. When I called the manager, she apologized and insisted that the waitress in question would receive more training. Upon our return last weekend (Hey, I can't help it...I love the food), the manager came by to make sure everything was okay at least 4 times during the meal. It was completely unexpected, but she gave us a discount on our meal, and offered us free dessert. I was simply happy with the apology, but Maria went out of her way to make sure that we had a good dining experience that night. (For the record, we had our usual fantastic service from our waiter). Great people. Will definitely return.
(5)
Nicole C.
My experience was like the others posted here. Went to the Mesa location for the first time Saturday night. Haven't really had the urge for Changs but I had a gift card to use. Sit down... notice how small the restaruant is compared to the other Changs, weird. And they sat us at the little two-seater in the middle of the room, I hate that! Anyway, about 10 mins later, no server in sight, the manager asked if we have had our drink order taken. We hadn't, so he took it, by that point we were ready to order and he took that too. He did apologize for the tardy introduction from our server. I used to be a server at the Chandler Changs so I know what standards this restaruant holds and let me tell you this location doesn't hold up to them. The table had food particles left on it. The chili, soy and vinegar bottles had residue on them. Hot water and hand soap cleans this up real nice, when I worked there we had to have clean bottles on our table! Our server comes by with our drinks sets them down and walks away. Didn't even introduce herself, we didn't know if she was our server or not. Few minutes later she comes back and drops off the "sauce" and mixes it quickly and explains that by adding more chili sauce it will make it hotter.... that was it! You are supposed to explain what the sauce is and ask your guests how hot they want the sauce and explain what all the sauces mean. Or by all means ask them if they have ever been to the restaurant before and by chance you won't have to explain it because your guests already know what it is. She was lacking on the communication. Food comes, just okay. Not the taste I remember from my days of working there which is why I rarely go to Changs anymore. Very pricing. Kung Pao Scallops were $17.95, they used to be $12.95, Wow! Crab fried rice was not to my liking. The "server assistant" or busser (whatever they are called nowdays) refilled our drinks but not quickly. He brought us new ones from the kitchen instead of refilling them with the pitcher (it was ice tea) not sure why... but it took forever. Won't bother with this place again.
(1)
Sorry, No Coupons available for this restaurant.
Address :6610 East Superstition Springs Boulevard
Mesa, AZ, 85206
Takes Reservations : Yes Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Dinner Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Trendy Noise Level : Average Alcohol : Full Bar Outdoor Seating : Yes Wi-Fi : No Has TV : Yes Waiter Service : Yes Caters : Yes
The popularity of Chinese food in America can be adjudicated by the appearance of China Town in many major cities in the United State of America. The popular trend of ordering or opting for Chinese take away food isn't unknown in America. Chinese take away food comes to rescue when you're too tired from work or too exhausted to cook. No one can resist the temptation of eating spicy noodles, shrimp, chicken, beef or pork cooked in the sweet and spicy sauce. The cooking method of authentic Chinese food is a lot different compared to what is served in America.
Generally, Chinese use dark meat small bones and organs to cook dishes but this changes when you are eating American-Chinese fusion food prepared using white boneless meat cooked with broccoli, carrots and onions. Back in China, the food is less spicy and oily as they favor steaming and braising method for cooking the most popular dishes. So, if you have a taste for authentic Chinese food, then try finding a real Chinese restaurant in the city. You can also try the most popular fusion Chinese food like Pecking Duck, Chicken Feet, Hot Pot, Shrimp Dumpling Soup, Mapo Tofu, Wontons, Chop Suey, Egg Rolls and not to forget Fortune Cookies.
There are not many restaurants in America serving authentic Chinese food. A little research on Restaurant Listings directory can help you locate the best Chinese restaurants in the city. Chinese cuisine is continuously evolving, and you can find a variety of dishes categorized as the food for lactose intolerant, gluten intolerant, vegan, vegetarian, and diabetic friendly. So, if you have a group of friends with different taste patterns, save the hassle and visit the nearest Chinese restaurant in your city.
Dacie L.
PF Changs used to be excellent but the restaurant seems to slowly be declining. The staff is always friendly and serves you well but the food quality leaves a lot to be desired. I ordered two simple appetizers panfried dumplings and wonton soup. The panfried dumplings were steamed barely fried and then dressed with the hot and spicy dipping sauce. I do not like spicy food and was not asked if I wanted my appetizer trust with this. The one time soup although taste was good was very oily and everything had been cooking way too long. The wontons were disintegrating and none had any stuffing in them. The soup was more like oily wonton mush I am very disappointed at the downgrade of food quality for the price at PF Chang. I'm not sure that I will return.
(2)Brooklyn H.
The last time I ate at P.F. Changs (before this location) was in Rockville, Maryland at the White Flint Mall. As always, I enjoyed my meal at this chain. I was quite shocked when I ate at the Superstition location last weekend... The dining area is quite small compared to every other P.F. Changs I have ever visited. Seating is NOT intimate - it feels more like a cafeteria or an (ack!) Sizzler or something. The lights are not dimmed like they usually are at a P.F. Changs. The food was desperately lacking in quality. It has gone so far downhill that it is no longer recognizable to my taste buds. I ordered the coconut curry vegetables. They were so stingy with the sauce that my meal was dry. I was able to scoop up a little at the very bottom, but it hardly resembled the meal I once knew. While I am sure most restaurant vegetables are actually previously frozen, it shouldn't be so obvious. I could have gone to the grocery store, purchased a bag of frozen veggies, steamed them in my microwave and saved myself a lot of money. Since my meal was dry, I was very thirsty. My waitress seemed annoyed that I needed a refill. Half way through my meal, she looked at my empty glass and asked, "Do you want another coke?" Hmmmmm... what do you think? That night, after returning home, I realized we had left an expensive designer item belonging to my baby. I called to ask if it had been found or if anyone had turned it in. I was told, "Call back tomorrow, we are really busy right now." Well, I am ever so sorry to have inconvenienced you. I guess that since my meal had already been paid for, there was no need provide me with decent customer service. We returned two days later in person and, naturally, the designer item was nowhere to be found. Perhaps if the young man on the telephone would have been willing to help me when I called, the item may have been recovered before it was stolen. :(
(2)Angela M.
My first time to eat here. They knocked it out of the ballpark, great service, great food. Always happy when I find a lace that can cook great calamari, also the meat in pepper steak was very tender. As was the meat in the Mongolian beef. Definitely will go back, superb, thanks!
(5)Jean B.
The waitress was super friendly. The food was good, a little on the cold side The flavors were unique The portion sizes are medium/average to small compared to the price.
(3)Brenda C.
This is the worse Chinese food I have ever had. The restaurant is beautiful, presentation of the food, and the menu itself is very nice. The server, while nice, was flaky and kept forgetting things and mixed up the order. We will not go back.
(1)Edward M.
4 of us just spent a wonderful evening at P.F. Chang's at Superstition. The service was great, and the food excellent. We were there at 5:00, and time went quickly. We will be back
(4)Dan M.
Our waiter took our order 37 minutes after we were seated. When our food finally arrived it was cold. This Changs has be pretty good in the past but we won't be back
(2)Nicole H.
Pork dumplings pan fried. You won't regret it. We have come to this P.F. Changs a few times and the food is normally great. This specific time we came it was all terrible. We were seated right away which was great but the server seemed kinda out of it. He kept forgetting what we ordered and sat down in the booth while taking our order. The food wasnt very good at all, I was very disapointed in this expereince. I will probably continue to eat at P.F changs but maybe another location.
(2)Christie C.
Eh. Just Eh ( shoulder shrugg). Didn't do it for me. Had sweet and sour pork, pink under cooked pork in cakey soggy over battered in a dull cloudy sauce. My husband loves the Changs spicy chicken. Always has. Guess it's a matter of taste. Maybe it would be easier to swallow if it wasn't so overpriced. You can get the same even better at less expensive places. I don't mind paying those prices for good food. They changed the place up. It looks nice and less gaudy , now work on the food.
(2)Jeremy J.
I have always heard that this place was over priced mediocre Chinese food so the wife and I gave them a try since everyone's taste is different. I can honestly now say that P.F.Chang's is not over price mediocre food but over priced sub-par Chinese food. The Mongolian beef tasted like it was beef flavored salt, we tried the wonton and egg drop soup and both was not very tasty at all. The lo main I ordered was so drown in soy you could not taste anything else. The only good thing was the dessert wontons and the egg rolls, both of those were ok.
(2)Beatrice C.
I had just flown in that night and finally got to my hotel around 8:30, I quickly called the first restaurant I saw to order dinner take out (this pf changs). When I get there, the hostess is no where to be found and there's two other parties waiting to be served or seated. Once she finally gets there, she asks if anyone was here to order or pick up take out- I say yes, and then she directs me to a back counter near the bathrooms to the take out pick up counter... there is again, no one there to help. Another employee sees me standing there and comes over to say that I have to pick up take out at the bar.. I tell them that I was told to come here so she says "Oh really? That's weird.. let me check on that." Mind you, they still have not asked me about my order or my name. The front desk hostess comes over and says "Sorry we're trying to find our manager to help you." I don't really understand why the manager has to check me out, but okay, I'll wait. About 10 minutes go by and then they come back since they figured out that the hostess can process the order and I am on my way to eat my average chicken lettuce wraps. I work in technology support so maybe I am critical, but this service was sub-par.
(2)Greg H.
While the entree was very tasty, it seemed a very small amount of it for that much money. I had the Shaking Beef, and some of the beef seemed kind of fatty. But overall, the product was very good and was something you couldn't get at a standard Chinese restaurant. It came with brown rice, which was either undercooked or old since it was so crunchy to eat. I eventually just ate the entree without rice. I also had hot and sour soup which was good, but it seemed a bit thick like it had been in the pot for a very long time. Finally I had the Sweet Vanilla Cream Wontons. Two very tiny wontons for $3.50? I will not be getting those again. All in all, not bad food, just not worth the $25 they charge for it.
(3)Barry T.
We went on Friday nite so I knew they would be busy when we walked in ( this was my first time ) a lady I guess she was the hostess she asked if we had an reservation we said no she handed us a beeper and said it would be about 40 minutes so 40 minutes later we are taking into a very busy restaurant The appetizers came out at separate times so my girlfriend had her appetizer before I got mine we Must of had four different people serving us which I didn't understand food was good I will go back just not on a Friday or Saturday night it was like they were so busy they just wanted to get us in and out
(3)Mark O.
Once again my wife will give this 5 stars. The only reason not to is lines and cost. 4.5 stars.... Amazingly good food and their chocolate cake is crazy...This is a great restaurant to impress the ladies with on a date. But for the price you better like her.
(4)Mike P.
Always love PF Changs, they do not have it on the menu anymore but they can still make the double pan fried noodles. I strongly recommend!
(4)Nicole B.
Worst service ever! Hostess would not seat us (party of 2) when there were at least 5 tables open. Waitress was somewhat nice but could tell she did not want to be serving us. The only thing that made it a two star was the food came out as expected. Will never return to this location based on poor service quality. Don't waste your hard earned money here.
(2)Mary Ann O.
P F Changs offers a very good selection, but be sure to call for their actual prices. They will not honor prices as posted on Yelp.
(3)Jeff B.
First time at PF Chang's in years. Tuesday evening and the place was still 1/3 full-good sign. My wife and I were seated in five minutes and we were quickly greeted. Our server, Zachary, offered us drinks and went thru the seasonal menu. We ordered from the gluten free menu, so we couldn't take him up on any specials, since none of them were GF. My wife ordered a glass of wine and I got a pot of Dragon Eye Oolong tea. The drinks were served in 7 minutes. The tea was rather spectacular. Good herbal notes with a definite citrus finish. We had also ordered Chang's signature appetizer: lettuce cups. Tasty marinated chicken, water chestnuts and green onions served over crispy rice noodles and a side of lettuce. Delicious. Our entrees arrived after 15 more minutes. My bride of 30 years ordered the GF Singapore Street Noodles while I ordered a cup of Hot and Sour Soup (not GF) and GF Chang's Spicy Chicken. The noodles were better than ordinary chow mien: the noodles were pan-fried, giving them great texture. There were plenty of shrimps and chicken pieces. The Spicy Chicken was their version of General's Chicken. Not as crunchy as GC but very good. A bit sweet so I just added Sriracha to it. Zachary did an outstanding job keeping the table clean and his guests happy. Our dinner totaled $53 before tip. We will he returning.
(5)Craig P.
Always consistent and good. We have been coming to Changs for years and always been more than satisfied. On this trip we had the Korean BBQ Chicken, Beef a la Szechuan and Chicken Fried Rice. Great combo of spicy and sweet with lots of vegis. Definitely recommend the combo.
(5)Victoria H.
This pf changs is a nice one. Staff is super friendly and fast. Food doesn't taste too great. We got mongolian beef and crispy honey shrimp... It was salty. Wait time wasnt real bad,btw its a Friday night! We got in within 20 mins. Parking isnt bad but a little cramped.
(3)Melissa G.
Excellent customer service! I have a sensitivity to gluten and the waitress was kind enough to help me with my meals and choose the best option for my tastes. I also like how they nicely packaged leftovers. The food was excellent!
(5)Barbara Egbert -.
Seriously can't go wrong here! My daughter (and our buyers agent), Devin, turned 20 today and this her favorite place. We've been going here for years and years for her birthday and they never lets us down! Fantastic food and wonderful service. And the banana spring rolls for dessert? Yes please and YUM!
(5)Linda C.
We went to the P.F. Chang's located on Superstition Springs Blvd in Mesa, AZ. Our server's name was Michael; he is one of the best servers we've had compared to other servers at other named restaurants. He was professional, friendly, had a nice smile, very attentive & knowledgeable. He made sure we had everything we needed & checked on us frequently. If P.F. Chang's mangement reads this, please thank Michal for his great customer service! We hope we get him as our server the next time we visit P.F. Chang's! Also, the food was wonderful!! There's a new item on the menu "Jicama Taco's" - really really tasteful!
(5)Denene J.
My mom and I stopped here for the first time and really enjoyed our meal. We shared orange peel chicken and Korean BBQ chicken which was our favorite. Both were excellent. We will defiantly go back.
(5)Josh J.
Stopped in to grab a cocktail. They were good but bartender was not paying attention to what was ordered.
(2)Toryanni E.
I've been to this location many times for both take-out and dine in. Lunch and Happy Hour are my favorite times to go. I enjoy the food and for some reason they have the best chocolate cake I've managed to have. I'm not sure why there's is the best but it most definitely is!
(4)Gene T.
We have been here several times in the past. This experience was a little less pleasurable. We were greeted and immediately seated. We ordered drinks. Should it take 10 minutes to get a soda and beer? We ordered the P.F. Chang's for two. So we waited another 10 minutes to get the soup and appetizer. The main course was up 25 minutes after we ordered. The food was super as always. We ordered dessert and I ordered another beer. When they brought the dessert I mentioned to my wife "I hope they don't charge me for the second beer because I didn't get it". The waitress overheard me and got it immediately. The portions were large as I needed a to go box. The dessert was very decadent and rich. There was rock and roll music in the background which took away from the ambiance. Somewhere during the meal a waitress dropped a tray of food or dishes which made a huge racket. The manager happened by sometime before we left and I mentioned that this place wasn't rated that great on Yelp. He said "I read those things and laugh". We come here about once a year for special occasions. The food is what we like and are willing the put up with the slow service and lack of ambiance.
(3)Daniel V.
The best part of this place is Nicole the bartender. She is always helpful, and very knowledgeable about how everything is prepared. For the most part the nice thing about P F Chang's is consistency. No matter where you go the food is always prepared exactly the same the way it should be. My only gripe is the price. For what you get it is over priced, the food and drinks. My average bill is $50.00 for two and we typically split an entree and small side, and both have a couple of beers. In east mesa if you are looking for Chinese this is the best place I have found.
(4)April M.
In an effort to give this place one more try for a quick lunch, we were AGAIN disappointed!! We had a server who, as our receipt reads (we wouldn't know her name otherwise as she spent very little time with us and didn't let us know her name) goes by Adrian. She treated us like we were 'an afterthought' and again, I was sorely disappointed as we watched substantially larger tables around us get their food prior to us! What is even worse, we ONLY ordered 3 items; 2 from the app menu and 1 from the lunch menu! I will spare you the long details however, she paid us no attention, while we watched her give other tables a smiling face and the attention we had only hoped to receive! We are not picky, rude, or unreasonable; we only expect to be treated as a guest of the establishment. Overall, we spent AN HOUR AND HALF total here today!! For ONLY 3 items!! They weren't large, difficult, just simple items! How sad!! I wouldn't recommend this place at all! If you are in a hurry, this isn't the place for you! If you want to be treated like an outsider, then go on in! Its super sad to see people around you getting smiles and kindness why you get none of that! We even had to chase our server Adrian down to get the actual bill!! She brought us a piece of paper which merely showed we had to pay 34.50 with no details on it!! After watching her socialize with other staff and go to other tables (I understand servers assist more than one table at a time) she didn't even bring us the bill herself! She had the manager bring the bill; the same manager I wrote about on my last review who this time, was very kind as she had to bring us our lunch as well as this bill! Did I mention that? We had to ask the manager for our lunch finally and she went and got it? So, the up side is the manager that I had a terrible experience with last time, was kind today as she could clearly see we were still being very patient and not receiving the service we should. She offered us tea or something for the road which we politely declined as we did not want to sit around any longer. * I did email the woman who responded to my last review of this location as I have now had time, and look forward to what she has to say as I have never been so disappointed in an establishment!!!
(2)C H.
This is one of our comfort food places. I've been enjoying the Mongolian Beef for years :) Regardless of what you order, this is a solid place for both lunch and dinner!
(3)Debbi M.
Won't be going back. The quality has suffered. Chicken wraps were horrible and the three of us didn't eat after the first few bites. Crab wontons were hard with no crab taste at all. Don't know what happened to the good food we expected.
(1)S F.
Just time for a quick review: called to order takeout at this location, not knowing the dinner for two was a dine in only option. The call center rep who answered the phone transferred me directly to the store's line, where the manager jumped on the phone and said that at her location she is happy to serve the dinner for two option as takeout. She also gave me a work-around for thr next time I wanted to call and order where i could reach the store directly instead of the call center. Refreshing to have someone who provides that level of service and who takes charge to bend a menu nuance in your favor. Nice work Ms.Manager!
(5)Sandra N.
My husband and I eat here often and the service and food are fine; however, on our last visit we were extremely disappointed. We asked to sit on the patio since it was 4:30 on a Friday and they were not busy. We were told that there was a large party and we couldn't sit outside. Less than 5 minutes later the hostess seated a two person couple outside. I have to question the ethics behind the hostess' decision to seat another couple in the same area we requested. Is this a normal practice for the restaurant to basically determine who is deemed worthy to sit outside. I'm extremely disappointed with the fact that now P.F. Changs has become elitist.
(1)Beth M.
Crispy geen beans, chicken lettuce wraps, california rolls and mongolian beef. Food fantastic and Jen provided excellent service. Yummo yummo. Highly recommend.
(5)Mark C.
Had supper here thursday night, Feb. 7, 2013. Food very bland, you can do better. Service: 4 stars (our waitress was very attentive) Ambiance: 3 stars (casual setting, a bit noisy) Cleanliness: 3 stars (appeared to be clean and well kept) Food: 1 star (factory food, bland, all tasted the same, soggy shrimp) Price: 2 stars (while not the cheapest the prices are mid-range)
(2)Mina R.
PF is probably one of my favorite restaurants out there. For one, they offer a nice gluten free menu and the food is always great. I have eaten at MANY different locations. We have many lunch meetings for work and take our clients to PF Changs all of the time. It has always been the one restaurant to never disappoint me. Well until now. Me and my family recently moved and this is the closest location to us. I will never eat here again! The service was HORRIBLE. Our waitress skipped over us, our food took over an hour with the excuse that gluten free entrees take longer. Yea well not at any of the other locations. The food tasted great as always but I would way rather take the drive to another location to get better and faster service. Especially with hungry little ones. Never again.
(1)A M.
Pf has always been our comfort food. Every Sunday we order take out and relax. Sunday June 22, we decided to dine in. Our waiter was nice, talked to much and didn't have an eye for detail. We ordered. My dish was sort of detailed, and needed to take out a few things in the end i ordered the pad tai. Once our order arrived, my boyfriend took a bight of my food. It was soooo spicy. He never mentioned i had an option to make it spicy or not (like i usually get when ordering online). So I asked for a different dish. They no longer have the double pan fried noodles on their menu, you can still order. I asked for beef and broccoli only on it. While it was being made, the manager came over. A snobby older woman i have never seen. Asked me "So you probably never had the pad tai before, its suppose to be spicy." I stated i order this every week and its not ever spicy. She rolled her eyes and walked away. While waiting I was very upset. The waiter never brought me my rice or side dish and i was starving. for 10 mins i had to watch my bf eat and by the time i received my order, he was done. I took a glance at my dish and it had EVERYTHING on it. I was specific when i ordered. The waiter didn't say one word when he handed it to me and walked away. As i realized i was starving, i tried to pick off everything. It took me forever. the waiter came over and ask if it was good and i stated " I only wanted beef and broccoli on my dish, and now i have to try to take everything off. and still haven't had a bite, so i will let you know". He said " my apologies" and walks away. He comes back and i had 2 bites, but couldn't take out everything. So I didn't even want to eat it anymore. He tells us we get free dessert since my order was wrong. We were OVER IT. Asked for the check and he still charged me for my food. I think you should be charged if you get something that is completely wrong from what you ordered. And you eat it. Long story short, we tipped him 5% (which normally we tip 15% no matter if the food is bad) But because we didn't feel like he was really sorry or trying to help us, we gave him a few bux. Try to get a waitress that is older and looks like they have worked there awhile. Try to no talk to the older lady manger because you will get nowhere with her. After 5 years of going there, i will now only be ordering take out, since they never get it wrong!
(1)Kirk K.
Stopped in for happy hour. Just beat the Friday night rush. Happy hour menu had a good selection, little slow out of the kitchen. Service at the bar slow as well. Perhaps a little understaffed. Food and drinks were good. Nothing special, but above average. Lots of places to choose from in the area, this is one of the more consistent restaurants.
(4)A Is For Alexandra S.
It's very entertaining reading the reviews on here. I have been to this location multiple times, this is my first review. The restaurant is very clean, decent in size not small as some reviewers say. Although I've been to locations in both Oregon and las Vegas which were bigger this is by no means "small" I have never waited, and I have always been given a booth, even today and I am alone! Most restaurants would refuse to give a solo person a booth. So that earns extra points. Within a few minutes I meet my waitress who brings me water without even asking. The happy hour menu is good, it uses to be great a year or so ago but they removed some of my favorites , but don't fret! The still have classics on there like lettuce wraps and fried green beans (2 of my personal favorites) So today i ordered a glass of wine, the crispy green beans and the flaming won tons. The favors between the Fried veggie, the dipping sauce it comes with is like a ménage a tois in your mouth. Add in the sweet yet spicy flaming wontons and boom! Well you know what happens :) The portions vs price ration is swell. No complaints here. I am full yet tempted to order more just because it tastes so damn good. I drafted this review with 4 stars, but decided I would love to end my mean with the banana spring roll dessert minus the banana rolls ( long story short teeth are sore and cant bite into things) my waitress what cool about it and have me exactly what I wanted! 5th star earned :) I reccomend this joint and if you've been here in 2010 and gave it bad reviews, come in now in 2012 and see what you think!
(5)Gayle F.
Oh my! I'm so glad I went here for my birthday. They were prompt in seating us. Also, the waitress was very fast with taking our orders. When the food came, it was piping hot! First, egg rolls were big and tasty. Then the egg drop soup was great! I recommend it with those crispy noodles! I ate the whole thing! Then I had the Lo Mein! It was a huge portion! Great delicious meal! Then for my birthday, I had my choose of free dessert. I got the Chocolate Peanut Butter Crunch Cake. It was fantastic! Love this restaurant! The ambience is great! The service was perfect! And...I enjoyed my birthday dinner! I will be back!
(5)Erin A.
I came here for happy hour with a big group. I believe 3 pieces of dim sum were almost $5 and the Chicken Lettuce Wraps were $6. This is a little more pricey for you're average happy hour special. The wraps were especially tasty, but the dim sum was A-OK in my opinion. A little expensive for three pieces that didn't make you full. I also tried the Spicy Shrimp Kogi, and it was OK as well. I've had better Korean tacos from the food trucks in LA. This places needs better specials for happy hour and more flavor for their dim sum and tacos. I'm still a huge fan of their Chicken Lettuce Wraps. Rating: Service. Rating: 5/5 Atmosphere: Rating: 4/5 Food on Happy Hour: Chicken Lettuce Wraps. Rating: 4.5/5 ($4.95) Dim Sum: Rating: 2.5/5 ($4.95) Korean Kogi Tacos: 2.5/5 ($4.95 for 2 tacos) Other than that, if you like Chinese-American, this is the place for you. I've experienced excellent service here and management and staff are friendly. I believe someone asked how I was doing every 5 minutes.
(3)Amanda H.
I have been to PF Changs many many times. This is the only location I seem to have a problem with. Last time my friend and I went to have lunch and I order the chicken fried rice. Huge amount for under 9.00 so cant beat that. My problem was after about 10 bites I start chewing on egg shells and had to send it back. They offered to replace it, but come on?! I was so grossed out I didnt want to eat that. I went to grab take out (chicken fried rice again) last Sunday. I waited about 10 minutes in line and I was on my way. I get home, open it up and all my chicken was burned black. So after picking the chicken out so I could eat it I AGAIN found shells in my rice. I will never been eating at this location again. I will drive out of my way to get a good product from Chandler. Same for them too, I normally go there 2-3 times a month.
(1)KC M.
PF Chang's is an excellent example of how much a really good manager can effect a resturant and the customer's experience. Let me extend a special 'shout out' to Matt, the manager of the Superstition Springs Blvd, in Mesa, AZ location. Today my husband, his 96 year old mother and I went to the PF Chang's located on Superstition Springs Blvd. We walked in and were greeted by a bubbly hostess ~ she sat us . . . and then it appeared we had been forgotten about. After nearly 20 minutes of not being waited on at all my husband stopped an offical looking man, asking if he had any idea who our waiter might be. The clean-cut man stopped what he was doing, took our drink order and offered us a complimentary appetizer as an apology. He suggested the calamari ~ we accepted (although calamari has never been anything I found appetizing). Within minutes we were served the most delicious calamari I have ever tasted. It will forever change my thought about calamari, although I'll be surprised IF any place else can match the tenderness and light taste of what I ate tonight. It was amazing. We ordered our entrees and each one was delicious, obviously prepared with care. My mother-in-law eats like a bird normally, but tonight she was eating like a hungry teenager. She loved every bit and couldn't stop talking about coming back. We will be back . . . with more guests. Although we got off to a slow start, the manager, Matt, treated us like gold ~ actually, like valued customers. I can't say enough about the Superstition Springs PF Chang's. Blessings : ) KC
(5)Deirdre M.
I order take out from this location about once per week. I'm gluten sensitive and enjoy that the chain supports gluten free orders with a special menu, gluten free soy sauce, and even a dessert option. That said this location could be so much better! Although the lunch bartender from whom I usually pick up my order from is excellent, when he's not there my results vary. Also sometimes my food is way way too salty, as others here have mentioned. I also feel you pay a lot for the chain advertising and fancy locations.
(3)Joseph H.
Love the lettuce wraps...........that is all. No really that is all.
(3)Kathy P.
We visited Mesa's PF Chang's twice this month & savored each bite of our meal! Delicious. The salt & pepper prawns always brings us back. It's the best thing on the menu!!! We heard from PF Chang's management today that they've been taken over by a business conglomerate who is planning on taking several things off of he menu on the next few months, including salt & pepper prawns!! PF Chang fans out there, join me in conveying to management not to change a thing!!! It's a success because of the products they produce -- that's why they have remained a favorite for so many years!
(4)Michael J.
Not a fan! Expensive and small portions! Combinations would be nice. My wife has an allergy and she can only eat off there Gluten Free menu. That is why the wife loves them. rice and chicken is cheap to make and they charge $14 a small plate. $4 for 2 egg rolls is a joke and that's happy hour price. I guess it will a ladies place from now on. I only went because I received a gift card. I knew of these issues 10 years ago. It's not better!
(1)Matt S.
The pictures are going to have to speak for me today because words can't describe how good this place was today. Service beyond 5 stars and food was well beyond 5 stars ... This is the location right here.
(5)Pat M.
Food and service are exceptional every time we go. All PF Chang's are that way in my experience. The Sea Bass and anything with their scallops are on my plate!
(5)Kimberly P.
I've been to P.F. Chang's many times and had better experiences at other locations. I'm not sure if it's the location or just a fluke, but both my dish and my boyfriend's were EXTREMELY salty....I mean I physically winced when eating it. The service was perfectly fine, but too much of a salt assault.
(2)Don M.
Maybe it's me. Maybe it was just bad luck. But I've gotta say, our last (and unfortunately it will probably be exactly that) visit to PF Chang's was just horrible. Service was slow as always, mainly because the place is typically packed with people. No problem. We weren't in a hurry and patiently waited the 30 minutes necessary to get a table. Our server was attentive and had a fun attitude, so no problem there either. It was the food that was just unacceptable. Overpriced for sure, but poorly prepared too. Orange Peel Chicken was soggy and tasted like it was a three-day old left-over pulled from fridge and reheated in a microwave (really). My son ordered the salmon and we had to send it back not once, but twice due to being undercooked. The center was literally raw both times. The last straw was when one of the junior "managers" came to the table to say that, "We cook the salmon that way on purpose." Really? As if it was sushi? Wow. Sorry guys, you are just not worth it.
(1)Paul J.
Went here with a big group for a work-related lunch. I ordered the shrimp with candied walnuts. I've had this before at other P.F. Chang locations and this time it tasted particularly odd. Usually there's a mild sweetness to this dish, but this time it was only salty. To make sure, I had some coworkers try it and they agreed it didn't taste right. Our server also took some back to the cook. The manager offered to give me additional sauce, but I don't think that would have helped. I settled for stir-fried eggplant and even that was super salty. By the time my eggplant dish arrived, most of my co-workers were done with their meal. I do like P.F. Chang's, but I'm not sure if I'll be going back to the one in Mesa. It was rather embarrassing since I was the one who recommended P.F. Changs for the team lunch to begin with.
(1)Mary S.
We came here tonight for my birthday dinner. It was just wonderful. The restaurant was packed but we got a table right away. The food was fresh and the portions were large. We had enough leftover for several meals. I really like this restaurant for a nicer night out. It is a bit pricey for everyday though.
(4)Nick F.
We live the pre-fix menu for its great value and selection
(4)Sanford R.
My last visit to P.F. Chang's was my best so far. Normally this is not the type of food that I enjoy as the sauces they use don't really mesh with my taste buds, but I was pleasantly surprised by the food the last time I was there. I have now come around to enjoy the lettuce wraps and the crab wontons were pretty awesome! I also really liked the seabass that I ordered as my main entree.
(3)Sarah I.
I love chang's spicy chicken!!!!! ( I ask them to make it extra spicy). We come here with family whenever they're in town and we never have problems even though we have a big group. Big groups are the way to go at this place! That way everyone can order something different and you can try lots of things...everything is good.
(4)Priscilla T.
Another reason to enjoy a meal at PF Changs, ( aside from good food )....that mural on the wall is not just wallpaper. Custom hand painted, ( every P F Changs has a different one) it depicts an authentic Chinese legend or folk tale, which your waiter or waitress will be happy to share with you. A little flyer telling the story tucked inside the menu would be nice. This is too special to go unappreciated. We have enjoyed dinner here so many times and never knew this until our friendly hostess pointed it out to us. If you're into storytelling, or have children along, don't fail to appreciate!
(4)Denise A.
This is our favorite restaurant, we usually eat here once a week. Service and food are always amazing. We never have any issues or problems! Management always stops by our table to see how everything was! Sometimes the chicken fried rice is spicier then other times and i am a wussy when it comes to spice, but it does not stop us from going!
(5)Ralph P.
I get very frustrated with restaurants that have misguided management practices... With PF Changs, they will make you wait 15 to 20 minutes minimum even if the restaurant is empty. The management of this mediocre restaurant chain seems to believe by making every guest wait, it ads an air of exclusivity or some sort of scarcity mentality of desirability to their marketing efforts. They pulled this nonsense on my wife and I today and we walked out, went next door to BJ's and were promptly seated, despite their restaurant being far more busy than P. F. Chang's. Back when P.F. Changs was briefly the trendy and cool place to go, I enjoyed the food and service, but now that the bloom has worn of the rose and they still try this nonsense of making customers wait, despite available seating, they are just annoying and very trailer-park in atmosphere. Avoid this restaurant, it is a charade of a business that it once was and does not merit putting up with their silly seating practices.
(1)Dave B.
My wife and I stopped today for a late lunch... About 2:00pm. Had the salmon lunch bowl, delicious! Great service, good food. We will go again!
(5)W Y.
About a month ago we went to the Mesa PF Changs for dinner...... Long story short, the service was mediocre and disappointing at best. We paid the bill and a manager walked over, knowing we were dissatisfied with the quality of service and food, handed me a card for a free appetizer to redeem on our next visit. So they were not willing to compensate us for THIS miserable visit, but they were assuming we would want to come back. Hence the coupon. I took it and we left. About two weeks later, my son asked my husband and I to pick up dinner for him on the way home from our date night. We went out to another restaurant for date night, but my son, requested that we pick up PF Changs for him. My husband and I go in and sit down at the bar to order the meal to go. We both ordered cocktails while we looked over the menu. We ordered my son a $15.00 meal to go and had a bar tab going at this point. We were stuffed from dinner, but I remembered I had the free appetizer coupon in my purse. I pulled it out and asked the bartender if there was any way we could use it for a little dessert instead of an appetizer since we were not hungry for dinner. He called over the "manager" Matt. We explained to Matt that we would love to use our "shitty service coupon " on a dessert instead of an appetizer. With the most condiscending tone and attitude he says "Oh sorry that can only be used for an appetizer." So, confused at Matt's stupidity and aloof attitude and nonexistent customer service skills ( HELLO IDIOT!!!!!!! Do you not even wonder how we got the stupid free food card in the first place!!!) You think possessing that card would be a red flag that states "TAKE CARE OF THIS CUSTOMER!!!!!". So, after mulling over Matt's ingnorance over not giving me a $4.95 dessert, that probably costs them $1.00 to make, I ordered the most expensive appetizer on the menu, $10 shrimp. We had it wrapped up to go. My husband and I must have been obviously miffed, and I still am not sure how the slick and perceptive bartender relayed the message to Matt, but as we were paying our bill for the drinks and my sons food, Matt walks up to us and says, "Can I get you two a desert, and Recommends the banana egg rolls, which are, I must admit fabulous!!!! We both looked at him like the wacko that he is and said "No thanks, we are just leaving." So, to recap, We had a miserable visit, they tried to compensate with a coupon for our next visit, but on our next visit we left more aggravated than on the initial miserable visit. Hence this lengthy review..... Customer service is common sense based. You either possess it or you don't . I have no desire to ever return to this location. Too many fabulous places to eat and spend my money with people who appreciate my business and who realize that Customers like me are the ones who keep them working!!!!! Ugggg! Even more frustrated that I just spend 30 minutes of my life writing this review . I hope it saves some other poor soul the trouble of eating at this location.
(1)Joe P.
Ordered own spin on low mien with scallop & shrimp - Generous portion of both for just $2. Very tasty & well taken care of too!
(4)stephen b.
One of the worst dining experiences in present memory. I took my elder parents the store Superstion Springs blvd for my mother's 79th birthday and we could not have had a more miserable experience. First we made reservations for 530, well below a normal dinner rush and was given the worst table in the restuarant next to the kitchen. Not only was it next to the kitchen where I was sitting at the table, because they manager/hostess did not give enough room for people to walk by, I was ask three times by the hostess to tuck my seat in so they could get people by. Here is an idea chose a different route through the restaurant. secondly as we were next to the kitchen I was bumped twice by the servers swinging around the corner, while they apologized this should not be happening. Furthermore busing of our table was nonexistant as I stake dishes that sat for at least 5 minutes each time as multiple servers and managers walked by the table. Top it off with the food was cold and I had to send it back to get reheated. Where the manager broguht it back who was poitnless. I worked in the rest industry for years in every facet and this one of the worst run experiences I have had in a long time. We set a rez we should in turn be given a table that is at least middle of the road not the worst and having our food come out cold, my mother was to proud to sen dit back it unforgivable. I take clients out to lunch on a regular basis and 2-3 times a month I will take them to a PF Changs as it is good suburban Asian food, I will never take them to a Pf Changs again. I was goign to refrain from saying anything more than awhat I had alreayd told the staff as we were leaving but having lunch with my mother today and hear express how unhappy she was with her birthday dinner, as shed said at least the company was good. Horrible experience
(1)Juliana A.
I had a horrible experience three weeks ago in this restaurant. When I called the manager, she apologized and insisted that the waitress in question would receive more training. Upon our return last weekend (Hey, I can't help it...I love the food), the manager came by to make sure everything was okay at least 4 times during the meal. It was completely unexpected, but she gave us a discount on our meal, and offered us free dessert. I was simply happy with the apology, but Maria went out of her way to make sure that we had a good dining experience that night. (For the record, we had our usual fantastic service from our waiter). Great people. Will definitely return.
(5)Nicole C.
My experience was like the others posted here. Went to the Mesa location for the first time Saturday night. Haven't really had the urge for Changs but I had a gift card to use. Sit down... notice how small the restaruant is compared to the other Changs, weird. And they sat us at the little two-seater in the middle of the room, I hate that! Anyway, about 10 mins later, no server in sight, the manager asked if we have had our drink order taken. We hadn't, so he took it, by that point we were ready to order and he took that too. He did apologize for the tardy introduction from our server. I used to be a server at the Chandler Changs so I know what standards this restaruant holds and let me tell you this location doesn't hold up to them. The table had food particles left on it. The chili, soy and vinegar bottles had residue on them. Hot water and hand soap cleans this up real nice, when I worked there we had to have clean bottles on our table! Our server comes by with our drinks sets them down and walks away. Didn't even introduce herself, we didn't know if she was our server or not. Few minutes later she comes back and drops off the "sauce" and mixes it quickly and explains that by adding more chili sauce it will make it hotter.... that was it! You are supposed to explain what the sauce is and ask your guests how hot they want the sauce and explain what all the sauces mean. Or by all means ask them if they have ever been to the restaurant before and by chance you won't have to explain it because your guests already know what it is. She was lacking on the communication. Food comes, just okay. Not the taste I remember from my days of working there which is why I rarely go to Changs anymore. Very pricing. Kung Pao Scallops were $17.95, they used to be $12.95, Wow! Crab fried rice was not to my liking. The "server assistant" or busser (whatever they are called nowdays) refilled our drinks but not quickly. He brought us new ones from the kitchen instead of refilling them with the pitcher (it was ice tea) not sure why... but it took forever. Won't bother with this place again.
(1)