Once again, we had an almost thoroughly enjoyable meal here. We were greeted and seated immediately by a friendly hostess. It took a couple of minutes for our server, Kyle, to greet us, which was fine because I was waiting for my husband to come in from parking the car. Our orders were taken with a minimum of up selling. Tea glasses were filled before they were empty and the food was delivered within 15 minutes. Our steaks were juicy, and my baked sweet potato was amazing. My only complaint is the music. I get that this isn't an upscale setting, but it's still a family restaurant. If the music is too loud to talk over, then it's too loud.
(4)
Patricia C.
This restruant has exellent food and steak as one of them. its a perfect place with Texas foods and fun buckets of peanuts. And also, with an exelleent bar sports tv! its fun and great to go. Its a great place to eat! we also met the best waitress in town of this restruant kaylee. You have to ask for her to serve you! !!! Love this restaurant.
(5)
James C.
Went there with my wife on Sat and had a 20 min wait to be seated. Had a drink at the bar while we waited. Bartenders were friendly and we got our drinks quickly. Wife got a skinny margarita with a shot of patron. She said it was fabulous. We were seated in no time. For an appetizer we got the blooming cactus which was great.I ordered the Fort Worth ribeye and so did my wife. The steaks were delicious. The prices were reasonable and our waitress Kimberly was prompt, friendly and did a great job. Thank you Texas Roadhouse for a wonderful evening!
(5)
Samantha S.
While visiting a friend in AZ I mentioned wanting a steak so we came out to this spot. When we got there it was extremely close to closing time, we told the hostess we'd go someplace else but she assured us it wasn't a problem and happily seated us anyway. On our way to the table she grabbed a basket of hot rolls that my friend went on and on about the entire way there but I honestly wasn't impressed, lol. They weren't bad but I didn't find them to be as amazing as he does. I ordered the Ft. Worth Ribeye, broccoli, and a side salad, my friend had the oven roasted half chicken, mashed potatoes with brown gravy, and broccoli. We both really enjoyed our food very much. My steak was tender and juicy and I'm not sure what they put on their broccoli but it was delicious and complimented my steak very well and that's saying a lot... I'm talking about broccoli here. Our waitress whose name escapes me was super fun and sweet, we had a nice time. This was my first time at a Texas Roadhouse and for a chain, I was impressed. Great food that didn't break the bank.
(4)
Tall D.
This review is about 5 days late. The wife and I went there last Saturday, our first time here. I enjoyed the peanuts as you waited for a table. We were seated fairly fast and our server greated us for drinks. The beer was very cold and in a frosty mug. We ordered the Rib-eye steaks. They came out in a reasonable time, hot and very good flavor. Seasoned great and cooked as we ordered. The sides we good and well portioned. We will be back!
(4)
Bridget A.
My family of 9 reserved a table here for Mother's Day and I was so surprised how amazing their service was! The whole restaurant was packed yet all the staff was busy making the experience top notch. Our drinks were never empty, our meals arrived in just the right amount of time, and our server was the sweetest and most courteous. I was very impressed! I have been to many restaurants where they are not quite as packed yet the service lacks terribly. The servers are not friendly or attentive and the food would take forever to get there! So this was definitely a happy surprise. :-) Our server made our experience wonderful, especially since it was Mother's Day and we were trying to make my mom feel special. Thank you so much Texas Road House! Now on to the food: we ordered snakebites for appetizers which were very tasty! They were cheesy and gooey. I ordered a Bahama margarita with an extra shot. It was a bit too sweet but delicious. I also ordered the vegetable plate where I got to pick four sides. It was marvelous! I can't wait to go again.
(4)
Deni G.
Always a good choice. Always a favorite A bucket of peanuts and a basket of hot bread, served with cinnamon butter from the moment you sit down. How could it get any better than that? Well it could get much better if you remember to get to Texas Roadhouse before 6 p.m for the early bird specials. I had steak and rib dinner, my sister had the sirloin, and my nephew had the chicken critters. The portions at Texas Roadhouse are large and cooked to perfection. The ribs were fall off the bone tender and delicious. The next time I go back I'll have to bring my rib eating friends. The steak was so tender, it really was like cutting butter. Great food, great prices, and amazing customer service. If you enjoy a good steak stop by Texas Roadhouse you won't be disappointed.
(4)
C C.
Just finished a terrific meal with the BEST server, Michael!! Thanks for the extraordinary service and great personality. He made the food taste even better! As for the food, excellent!
(5)
Gretchen N.
The service has gone completely downhill. I sat at the bar for ten minutes while the bartender had her back to me, talking with other customers. When she turned around, she still didn't acknowledge me and rang them up instead. Losing Tia and Hailey was the worst thing ever that happened to this place. Well just go to native from now on.
(1)
Rand H.
Stopped in to this Texas Roadhouse for the first time today, Veterans Day, to enjoy a free meal as offered to us Vets. From the special menu, I selected a Sirloin Steak, Baked Potato (with butter, Sour Cream bacon and cheese!), and a cup of chili. You also get freshly baked rolls with this deal, and a beverage, coffee in my case. The place was mobbed and I did wait a few minutes to get in, with a beeper. Inside I was seated in the large booths with 4 other vets (with my permission), and we all had a good time. Table service was great, which was amazing considering how busy the place was. My steak was cooked just right, tender and "as good as it gets" for a Sirloin. :-) Everything else was great too, especially the beefy chili. I'm a big fan of Texas Roadhouse when it's NOT free, and today was just a very nice plus! :-))
(5)
Brett C.
Been here 3 times in the last 6 months, every time had attentive, friendly service and good food. It's usually busy during peak hours so expect a wait. But the last time I was in the wait was quoted as an hour so my companion and I luckily found open seats at the bar. Two bartenders plus a bar back did a great job keeping everyone serviced with the full menu as well as drinks despite the crowd. You get complimentary peanuts and can drop the shells on the floor or wherever, the kids get a kick out of this. My only real complaints are that the place can get really loud, and I wasn't a huge fan of the ribs. They were tender, but I prefer mine with dry rub and sauce on the side. The ribs here come slathered in a VERY sweet sauce. Not bad per se, but I won't order them again. I recommend the ribeye....It's always well seasoned and cooked just the way it's ordered.
(4)
James A.
This place is facking loud. Imagine dinner at Chucky cheese, with hick music blaring, and line dancing in the middle of the walk ways. And if that isn't enough every asshole on the west side goes there for their birthday. This makes the staff extra happy as they get to go full retard as they parade through the restaurant clapping and singing happy birthday. I'm am in a rock band, so for me to say this is a zoo, it's that bad. Bread and butter is very good. The steaks are full of sinu and grissel, and very fatty. I would rather chew on an old gym shoes leather, it's cheaper. The only steak that is worth a damn is the cowboy cut 20oz . Get that steak and split it with your date, if you are able to actually get a date. I would avoid this place if you can. Eat at McDonald's you'll get better meat. This place really is a 3 ring circus. Review time. The meats suck. The bread is the bomb though, and know one cares it's your birthday. Go to Chunky Cheese if you want a parade, I'm trying to eat over here!
(1)
Tex N.
Steaks aren't bad and the service is prompt. Overall just another run of the mill steak joint.
(3)
Edward D.
Been to a few Texas Roadhouse locations. This is one of the better ones. Crew were very courteous, and began service right away. I had the pork ribs with fries. Very good, and tender. Gave us plenty of bread, and of course the peanuts were already on the table. Overall had a very good time.
(4)
Veronica V.
Let's get the negatives out of the way first, it's LOUD! Now, for the positives the rolls are freakin delicious, hot n warm n chewy and oh so good! They brought out three baskets immediately with a sweet honey butter. We devoured'em and didn't have to ask for more they just brought them out, loved it. I ordered fried chicken which was chicken fried steak with a loaded baked potato and Cesar salad. Might I mention great prices for what you get. The chicken was very tasty and everyone who got steak loved it. They had eaten it all before I could ask for a bite, lol. We are definitely going back. Also, great super friendly staff. Our waitress was very sweet!
(4)
Jade W.
Had lunch at Texas Roadhouse on Sunday. I know they are always busy for dinner, but I wasn't expecting it to be that busy for lunch! They quoted us a 15-20 min wait, but it ended up being much shorter than that. They sat us at a table, rather than a booth. I didn't even realize they had regular tables. Every time I've been to Texas Roadhouse in the past I have been seated in a booth. Weird. And the table only had 3 of 4 chairs and a random tray stand next to it. It took a long time to be greeted and order drinks, however the server apologized for the long wait and offered us a free appetizer. She looked at us like we were crazy when we turned it down. "How about a dessert?" No, thank you, we don't need the extra food. She seemed so surprised. I would've taken a discount on the check, but she didn't offer that. Still a nice gesture. I ordered the pulled pork sandwich with steak fries. To be honest, I don't think their pulled pork is that great, but I usually order it because I'm not really a steak person and I didn't feel like chicken. I just come for the yeast rolls! I seldom even use the cinnamon honey butter cuz I like them just the way they are. But of course after eating 3 of those things, I wasn't very hungry for the entree. There was a huge pile of pork on that sandwich too! And a big ol' onion ring. I asked for some extra BBQ sauce, set aside the top bun, and proceeded to tackle it open faced. I didn't get very far and ended up taking a lot of pork home, a few steak fries, and two rolls. It made a tasty lunch the next day!
(3)
Francisco P.
Good food and service is good atmosphere is good very attentive staff and friendly. Recommend. Will visit again soon.
(4)
Francesca B.
I have been on a steak kick lately and Texas road house did a great job at fixing that and more. I love the ambiance of the place and once you are seated the service is pretty fast. We made sure to make reservations for Saturday night because this place gets packed! The food was delicious! The steak was overcooked but the manager fixed that right away with a new steak for my husband and I. We will be coming back for sure!
(4)
Rob L.
Good meat. Buns are carb-crack. Why, oh why, are the Texas Roadhouse buns like crack? Add that cinnamon butter and I'm liable to eat them all, blocking any attempts from my dinner company to partake. "You want a bun more than you want that arm," I said... to our one year-old. It's shameful! Ribs, prime rib, and kids options were all good, too. Very nice to have one of these close by in Goodyear, now. And by the looks of it, there is some law in Maricopa County that says people have to take their mothers to Texas Roadhouse for Mothers Day. Jeez... there were so many moms in the place, you thought there were some food specials for family interventions going.
(4)
Sandy S.
Been waiting more than 30 minutes. Better be worth the wait! Really want to leave at this point. Can't really say it was worth the wait. I was grumpy by the time we sat down. We ordered a Blossom and our food. All was delivered all at the same time. My Chicken Fried Chicken was actually pretty good. HUGE portion. My side of chilli (which I used to love) was cold. When I had it for lunch the next day it was horrible, tasted like burnt scrapings from the bottom of a pan. Had this been my first experience here, I would not return, but I have been before & loved it. Hopefully this was a fluke, I'll still give it another go based on past experiences.
(3)
MizLee F.
we were visiting from Hawaii, so of course it's our first time here & I assure you it won't be the last! our waitress (I think her name was Chelsie) gave us great customer service! Even the mgr came to our table to welcome us! The food was superb! In fact, we couldn't even finish them because the the portions were huge! The employees even did some line dancing. I could see some patrons didn't care for it, but it was entertaining for us given the fact we don't see that back at home. I would've given 5-stars but the only down fall was it was a bit loud. Nothing too dramatic. Great place to eat!
(4)
Bill E.
Service not so good at this location steak came not really hot, potatoes were okay but not as hot as they should of been, waitress was slow to check on us, the Gilbert location is always right on maybe just a bad night here
(2)
Zachary H.
After coming here it's easy to see why Americans are getting so big. Service was super friendly, but the food is just so heavy and greasy that I can't in good conscience reccomend Texas Roadhouse. Came here just because it was close by, won't come again. Service really was wonderful and super friendly but I couldn't come back here.
(2)
Bill B.
Food is ok. Problem is you can not hear yourself think , the music is too loud. The place rips off the Crab Shack . Not good
(2)
Phelisha C.
I called to order take out on a Friday night like I have done for the past couple months. I was on hold 17 minutes before I was able to give my order. I drove from Buckeye still on hold. Normally phone linr is good. But I love the bartender.
(3)
Kathy H.
Enjoyed the ribeye tonight, Sal the server was awesome. Didn't know this location was even here. Beats the long drive down Bell Rd. to Arrowhead. See you again soon.
(4)
Michael S.
The family went here for dinner tonight. Now this was the worst food experience we have had with a Texas Roadhouse by far. The ribs were tough and not fall off the bone. The shredded pork was dry, The sides were cold and the catfish really was not good. My father in law had a piece of a plastic bag in his ribs.....wow. The manager offered up new ribs, but did not take it off the bill until we had to question why it was not removed. The server though was awesome. His name was Michael. He was on point in a busy place and joked right along with us. The women in our party swooned over him also which made him blush when I told him that. Texas Roadhouse is not my first choice in restaurant. The overall handling of the plastic in the ribs was not handled properly by the manager. The food was not the best tonight, but the server himself was good.
(2)
Kevin J.
Kyle was an outstanding waiter. He was friendly and on point, even during a full house. The food was cooked well, and the beer was cold!
(5)
Joanne L.
Absolutely love it here!- was my first impression, after sitting down and having a FULL meal with rare steaks and nasty French fries, I knew I was wrong from the start. My server was pleasant and friendly, and somewhat helpful during the fiasco, but what really frightened me to the core was the use of "roadhoe" in the restaurant? A young waitress referred to a group of girls as this derogatory term. Needless to say, my family and I was taken back, way back. When we told our waitress, can't remember her name, about the food, she grabbed a manager and they both rudely failed to helps family and I. They offered us free appetizers, yet we were already on our food? Needless to say we won't be back, period. I'm giving it 2 stars because at least the waitress was nice.
(2)
Adam S.
If you haven't eaten at Texas Roadhouse yet, I suggest you give it a shot! This place is much like the other locations I've been to. The food isn't gourmet level, but you can get a great meal here. Full bar and great service!
(3)
Sean A.
A steakhouse that has trouble cooking steaks to order. We had four in our party, one steak medium rare, two mediums and one medium well. All cooked medium. Don't get me wrong it was a nice cut of meat at a reasonable price, but that's useless if your cooks suck. Be very specific about how you want your beast cooked.
(2)
Cynthia S.
In town for spring training. This place was a place we saw last night when we were leaving the near by sport chalet. We saw the line and we said we had to come back! Not too bad for a place that looks commercial on the outside! They have a refrigeration case with some really nice cuts of meat and they did not disappoint. The only reason I gave 4 instead of 5 stars was because they cooked my rib eye to about medium well instead of medium rare. Their onion blossom thing was as great as everyone else says!! Well worth the 20-30 minute wait
(4)
Barry G.
Came here with some friends who wanted to buy us dinner so we were limited in sending back food but we both would have sent back the steak. It was an 8oz sirloin that was cooked spot on med rare but had a ton of salt on it, flavor was lost in the salt, if we order steak again we'll ask for no salt just seasoning. The salads are very good. BTW for those who advertise " fall of the bone ribs" they are way overcooked if they fall off the bone, it's no longer tender but mushy instead.
(3)
Jamie T.
Pulled pork was too dry and tasted brunt. Took me 10 minutes to get a refill. The girls at the front desk were friendly and welcoming.
(3)
Nelu C.
This place is amazing.. Great service, great food and great drinks... I recommend this to everyone it's amazing
(5)
Joan C.
Great dinner! Brought 11 people to celebrate my daughter's birthday. Food was delicious. Service was excellent. Our server, Kaylee, was awesome! She was especially wonderful with the kids.
(5)
Krissy M.
Every time we eat there we have great food and service. I really enjoy their tbone and my husband likes the filet. Always cooked perfect. I like the call ahead seating as well.
(5)
Misty R.
We came here to celebrate three very special occasions--my daughter's 8th grade promotion, my son's Kindergarten promotion and my son's birthday. It was our first visit to this location and it definitely won't be the last. The food was great--tender steaks cooked perfectly, delicious warm rolls, etc. The value was amazing too, especially for a party of 6. The best part of our night was our server. We were fortunate enough to be seated in Garrett's section. Trust me when I say that he is amazing!!! He was so personable and friendly. He made great recommendations and really seemed like he genuinely liked his job. He made my kids feel special and they all commented on how great he was. So make sure you ask for Garrett when you go in. He's awesome!!!
(5)
Daleesa W.
The rolls are awesome! Caesar salad was on point. The ribeye is to die for. My least favorite was the loaded mashed potatoes (which is normally my favorite). Great if you like loud environments.
(4)
Amanda G.
Great food! Very friendly staff. Country style atmosphere. Best ice cold mugs of beer and variety of margaritas!!! Delish!
(5)
Tony P.
The steaks are great. The bread is definitely worth breaking your diet for. The staff was amazing. Very attentive and treated us like royalty. We went here for my son's 7th birthday and the girls were so nice to him. He had a great time. Thank you ladies.
(5)
Marcos G.
Yuk ! So noisy ... food to salty ... what else can I write. I been to better places , not coming back. See Ya'll Texas Roadhouse we are in Phoenix not Texas.
(2)
Michelle M.
First time eating at this location....their service and food is consistent with any other location I've eaten at. We sat at the bar, avoiding a 45 minute wait for a table, on a Saturday night at 5:30! They have call ahead seating, but we decided to stop in last minute. I like bar service myself, because there is someone there all the time, you never have to wait for a server to stop by. Their infamous bread and cinnamon butter were gone in seconds....but a second helping would have been too much, because we ordered their crazy delicious fall of the bone ribs for an appetizer. Seriously, these ribs, no matter what, are hands down THE most delicious. I am not a fan of BBQ, but the sauce is toned down, smokey, not tangy. I ordered the 6oz sirloin, medium rare, with a side Caesar salad and baked potato. Steak was amazing! Quality and taste are out if this world. My husband had the country fried sirloin steak with gravy, house salad and green beans. I wasn't a fan of his entree because it was fried and had gravy, but he said it was delish. The green beans were cooked with bacon..I did not like at all, but he finished the whole thing! No dessert for us, because in all reality, their dessert menu is boring, but after all that food, who wants dessert anyway. Atmosphere is super loud and the bar was a bit over the top with some heavy handed drinkers. I prefer the atmosphere at the Peoria location, but none the less, had a great time :)
(5)
Stan B.
Good warm food. Customer service is good. BUT...enough of the friggin Birthday singing and clappimg. My wife and I have eaten here several time, but the noise and seemingly non-stop birthday singing, yelling and clapping. We were hear a couple days ago and 5 times we had to endure this. Stop the noise please.
(3)
Ashton A.
It's a chain restaurant... So really my expectations are very different then with a more local based restaurant. The all-you-can-eat free peanuts is a good idea... Keeps people thirsty and ordering lots of drinks me because of the salt on the peanuts :-) The bread rolls pretty good... The food in general is really basic. It's not outstanding but it's not bad. I ordered the baby back ribs... But my first order of the rims they came out overcooked and one and was actually burnt. So I don't know who was working the pass had lunch... But someone dropped the ball on quality control. The manager was really nice and promptly responded to the issue... She got me a new order of ribs out relatively quickly... And she also took my meal off the check which was nice. This waitstaff stopping in the middle of service and doing the little dances... Is old. It just doesn't do anything for me. And actually is distracting. Because sometimes you don't get things as quickly as you want or the servers are not as attentive because they're busy dancing. So if you're just looking for a decent steakhouse... With free peanuts and bread... This is a place for you. The food is good for this kind of chain restaurant.
(3)
DerekandApril W.
Overall we had good service. You get charged more than the prices on the kid's menus for the actual kid's meal. The portions are large but the crispy chicken tenders lack any actual flavor. We also ordered the chili cheese fries; the chili tastes like canned chili and the cheese was not melted on the fries when they come out. We had to ask for silverware and plates even after our appetizer was brought out. Our waiter was really nice and did keep our drinks full though.
(3)
Kimberly W.
Well, my mother, my two kids and myself stopped in just before 5 for dinner. When we got there the place was about 3/4 full. We were seated after about 5 minutes- not bad! And the hostess brought the delicious rolls to the table as we were being seated. Sadly, there begins and ends the positives about this "steakhouse". First, whatever sadist was in charge of the music kept it at an ear splitting volume. Like, dance-club make-your-ears-pop volume. Then, for some reason, it gets turned down (Hallelujah), only to have a server SCREAM at the top of her lungs something like a birthday cheer a-long. Everyone around her looked really uncomfortable and irritated, but kudos for the party spirit! Seriously, TR, even TGIFridays has abandoned this awfulness. But the staff led fun was just beginning. Periodically a group of staff would line up and do a kind of half-hearted line dance that, literally, everyone was awkwardly trying to ignore. The food. I ordered the filet medallions covered in mushroom sauce. What came out was 9 ounces of medium rare salt cubes covered in salt gravy and seasoned with salt. My son ate all his Kraft Mac n cheese (to be fair, they're very honest about serving Kraft). My daughter got the mini cheeseburgers and kinda played with it. My mother had the regular filet and was neither impressed nor disgusted. I feel like TR missed the boat on campy 90s chain restaurants. If they'd work a little on improving the quality of their food and less on really bad ambience (I'm a native Texan, I'm just praying people don't actually associate us with that stuff), I might return. Not holding out hope.
(1)
John H.
Saturday....June 21, 2014..... How does a Texas Roadhouse NOT have baked potato's?? Bad management obviously....or bad corporate policy aggravating the situation by not allowing the manager to just go somewhere and buy potato's.
(2)
Leslie W.
I'll start by saying I'd give it a 1-star for the service. But because the food was so darn good, it raised it to 3-stars. I understand the place was super busy. I understand that things happen. But I DO NOT understand when the server spills a full soda on my daughter that we only get a half hearted "Sorry" and then had to wait for several minutes for her to return with a rag. We had wiped it all up with our napkins by then. And I'm not one to require handouts, but if my daughter--whom you've spilled a full soda on who is now sitting there in soaking wet clothes because of you--wants a refill on her "special" drink, by gosh give it to her instead of lecturing her about how the special drinks don't get refills. And for the record, we never got any other "I'm sorry." from her, like she just wanted us to brush it under the rug and forget about it. Well, I'm sorry, but if I screw up and dump something on MY customer, I will apologize a hundred times and do whatever possible to make them comfortable again. The drink spilling aside, once the food arrived it made up for our wet clothes. Steaks were good, sides were good, and my husband loved the ribs. We didn't see much of our server after the food was served. I often wondered if anyone saw much of their servers since I saw several (counted 7 at one time) just standing around chatting with each other. By the time we were done, we quickly paid a reasonably priced bill (great price for such a good steak) and got out of what my daughter called the Texas Madhouse. I'm not sure if we will go again. It will HAVE to be the food that would draw us because it definitely won't be the service.
(3)
Lynn S.
Love the rolls, they just need to offer a gallon o' cinnamon butta. Oh yea, the ribs and loaded sweet potatoe is Awesome too.
(4)
Rachel H.
I love Texas Road House and this location did not disappoint. The wait at 5pm on a Friday was 30mins! The place was BUSY but probably because the food and service was spot on. Our server was friendly and we couldn't have been more happy with her. The food was prompt and delicious. My steak was cooked perfectly and I'm pretty picky with my steak expecting it to not be over cooked. My children really enjoy the rolls and they kept them coming with out us even having to ask. We will be returning!
(5)
Ryan A.
Normally the service is fine and the food is great. The psychology of reviews is that people post when they are unhappy, and I am not any different. When we arrived we were told 20-25 minutes, which is expected, its a very busy roadhouse location. Then we watched as people who came in after us get seated before us. At first I thought these people had reservations, until I watched a group our size who came in 10m after us, and were told the same time frame, get seated before us. When I went up to ask what was going on, they seemed to forget we were even waiting despite the fact that she had given us the pager. They had no idea what happened, and continued to take and seat other groups while trying to figure out the situation, which is really just unacceptable. Once we were seated, the service was fine, the food was timely, and served correctly, the only redeeming factor.
(2)
Cynde G.
Lunch was just OK. I ordered my burger well done and it arrived with pink inside. The burger was not seasoned very well. My husband ordered a pulled pork sandwich and he didn't like it. He tried to eat the meat but the sauce was over powering. His sandwich came with a huge unedible onion ring on it.
(3)
C A.
The food was amazing! We had prime rib which was seasoned perfectly and grilled to perfection. Our server, Johnathan was very attentive and kept our drinks filled. We would definitely recommend this place.
(5)
Courtney M.
Love the call ahead service. Called in a hour ahead of time and then walked right in. Great service and the food is always amazing! I always get the prime rib but I had the filet last night and it was Perfect!
(5)
Kaylee S.
We ate at texas roadhouse for dinner last night. Our server was a young man with a great friendly personality wish I had gotten his name. We truly enjoyed him. I ordered the prime rib and it was super tough I told him this and he took care of it promptly also sent the manager over. We ordered a steak instead which came out with two more sides it was excellent. My party of four really enjoyed our meal and appreciated the swift fix of mistakes..
(5)
Ray T.
Went for an early dinner on Sunday (around 4pm) and was surprised to find the place packed. We were seated quickly but the place looked full to us. Man they have a lot of employees at this place. I've never seen so many serving and waitstaff as I seen here. Unfortunately we must have got one of the new or untrained ones as she did a couple of things that are pet peeves of mine which took away points for service. She did keep our drinks full but we had the following service issues. 1. She asked us if she "could get dessert started for us" shortly after we were served our food. We had not even dented our meal and she's asking us about dessert? 2. She gave us our check the same time she asked us if we wanted dessert, midway through the meal. This causes a couple of problems, one you feel the need to clean off your hands to dig out your credit card to pay when you're in the middle of eating. I decided not to do this and just continue to eat and then had to deal with her continuously coming by to look and see if we put the card out for her yet. 3. She NEVER removed a dish when we were done with our meal. We had four dinner plates, bread plates, appetizer plates, refilled and empty drink glasses and of course peanut buckets stacked on our table after we finished and had paid and she came back and told us thanks and dropped off the receipt. All the dishes were left on the table and we had to leave just to get away from the mess on the table as we could not sit and finish our iced tea. 4. While people were walking out of the place a male employee, who went to great lengths to let you know he is homosexual ( I have no problem with him being homosexual just putting it here so management can identify who I'm talking about) comes walking down the aisle with nothing in his hands and makes every customer stop and step aside for him as he struts down the aisle. He would not stop and get out of the customers way. I watched him continue to do it the entire time we were there so when I went to walk out I purposely didn't get out of his way and continued walking down the aisle and he got right in my face and said "excuse me" and stood there until I moved out of his way. He caught me off guard as I was sure he would move aside as I pushed forward but he wasn't about to let me through so out of embarrassment from his saying loudly "excuse me" I moved for him. The food was good and a manager stopped by shortly after our arrival and I wished it would have been further into the meal so I could have let her know of the issues. When we were done we just wanted to get out of there and away from the table and all the dishes (and rib bones) stacked in front of us.
(3)
Matt S.
Love TR! Probably because it is new there were hiccups. Very busy for 3:30 on a Saturday. Our server disappeared on us for about 20 minutes. We had to pull another over to get us refills. Wait was not too bad. Food was good. I ordered 1/2 BBQ chicken and initially they brought me the 2 small boneless breasts. Quickly rectified though. I debated 3 Stars, but I will go with 4 on our history, TR.
(4)
William T.
The wife and I have been here four times so far every time we had attentive staff superlative service and everything is always been cooked perfectly appetizers always show up first and everything seems to work perfectly the flavored tea is always perfect the meat is perfectly cooked the only thing I would have to say is their chili is weak for a chili head it has a slight zing
(5)
Kyann M.
We went to Texas Roadhouse for dinner last night. We'd gone two other times but the wait was so long that we decided to go somewhere else. We got in right away last night but we also went at 4:45 (on a Friday evening). The food was mostly good. These are the entrees that we had: salmon, chicken fried chicken, and ribs -- all delicious. I had a baked sweet potato, which was good but the green beans that were my other side dish, were just plain awful. The rolls that come with the meal, along with the sweet butter, were delicious. It would have been very easy to eat too many. For the most part, I would recommend the food. Our server was attentive and though we did have to wait a bit to be served, once we placed our order, the food was delivered to our table in a timely manner. Even though the place was full and there was clearly a wait, I never felt rushed. This is a noisy place. If you want to have a conversation with your dinner companions this might not be the place for you. Also, I thought that it was odd that we had to wait to be seated because the waitresses danced at the entrance. Yes, they completely stopped serving because they did a line dance. This happened once again while we were there and the music, that was incredibly loud to begin with, was turned up even louder. So yes, to the food; no to the sound level. Maybe we'll order take-out next time!
(4)
Michael F.
Oh my God! This place rocks. And our Server Monique is the best. She was very attentive to every thing my wife and I needed. The food was perfect! I would recommend this place to anyone.
(5)
Donna L.
Went here for dinner last night. It was only the second night they were open. We went early, 4:45 p.m., and were able to beat the crowds. Food is standard Texas Roadhouse food. I enjoyed a steak and loaded baked sweet potato. It was delicious. My son tried the country fried chicken and it was very good as well. The waiter, Ty, was very attentive and checked on us often, even when the place started getting busy. I can't wait to try them again after they have been in business for a few weeks.
(4)
Matthew K.
Went to Texas roadhouse to celebrate my 21st birthday. The service was horrible. She came back over and over are you ready to order. She asked repeatedly. I've ordered a Coke with light ice glass was full of ice. I attempted to order a Budweiser for my 21st birthday because my ID was flipped vertically they refuse the sale.I looked up Arizona's law on my phone which stated I have 30 days until merchants can refuse or have to refuse sell.I spoke to the manager Chris he was rude and dismissive.The chili we ordered was on spot. We then attempted to order the prime rib which they were unable to cook or they were out. So they charged us for drinks and chili. on our way we were.
(1)
Dwight T.
Great Service for a place packed to the rafters with customers. The chili is worthwhile to try. Nice and spicy, a welcome surprise. Fried pickles are very good.
(5)
Jim J.
Just had a great meal with my family,service was excellent particularly our server Deborah.Great job!
(5)
Mona D.
Once you have tasted the ribs at Texas Roadhouse, you will never be the same again. You will find yourself daydreaming about those delicious, mouth-watering, fall-off-the-bone, meaty ribs at every waking moment. There is just nothing like them on this planet. Oh, and the steak, it is soooo good and tender, perfectly cooked every time and super flavorful. The onion blossom is to die for and is served with a delectable, tangy dipping sauce that will awaken your taste buds and make you want to do cartwheels across the dining room floor. You would think the steaks, ribs, and onion blossom are the reason I go to Texas Roadhouse but they serve something else that tops every other item on the menu......drumroll please........ it's those hot, fresh, melt-in-your-mouth dinner rolls, slathered in scrumptious cinnamon butter and beckoning me like crack to a crackhead. As a matter of fact, they are my crack! From the moment the first bite goes into my mouth, a feeling of complete and total ecstasy engulfs my entire body. A high like no other................. pure divinity.......... rendering me insatiable................ I just can't get enough. All of this great food would be nothing without the most incredible service and excellent care that is given to every customer who walks through the door. They make each person feel as if they are the ONLY person that matters. I have been to this particular location at least 10 times and the only issue I have ever had was with a take-out order. I called and spoke to the manager, Kathryn, and she immediately took care of the problem, going above and beyond what was necessary to make me happy. This place just does it right, every time, and has made it to the #1 spot on my list of favorite places to eat. You will not be disappointed. Make sure you go hungry because the portions are huge!
(5)
Christina C.
First if all, I love Texas Roadhouse! They are consistently good no matter which location you go to. This TR has been open a couple if weeks and so it is still extremely busy anytime of the day! We did a call ahead on a Friday night at 5:30 and were told to arrive at 6:00. When we got there we were given a buzzer and told it would be just a few minutes. We walked outside to sit down and the buzzer went off. Granted we were just a party if two but still I totally recommend using the call ahead feature! My husband got the prime rib and I had the filet. Both were outstanding! The rolls are always to die for and the margaritas are yummy as well. They did do one of their line dances while we were there so it was entertaining to watch while we waited for our food. Even though they were packed, and will be for some time, our food arrived quickly and correct! Can't wait to go back again soon!
(4)
RJ B.
On second visit the time it took for the food to come out was much shorter. Again, amazing service. They also dance about every 1/2 hour which is cute. This time I had the pulled pork sandwich and I can't even explain its deliciousness! I think they used their homemade bread recipe for the grilled bun. Yum! Again, no option to just have the pork without BBQ sauce, but since it was baked right into the meat, it was ok and amazing. I would like to see a dry option in the future though for those of us that prefer to taste just meat. Will definitely return, and highly recommend this place.
(5)
Corrine B.
We went to this Texas Roadhouse on a Sunday. I love this restaurant chain normally but after this experience I doubt I'll be returning. My husband, our friend, and I all went for a simple lunch. I ordered a pulled pork sandwich without the pickle spear because it soaks everything. Not only did they put the pickle spear on, but they messed up my drink order, we had a rude waitress, and my sandwich was beyond cold. I complained to the manager and he gave me a free entree and removed it from our bill(the only reason they received two stars because what happened next ruined the entire experience). Due to the fact that I personally received a bad meal because of their employees they removed the military discount when we had TWO active duty service members at the table. They removed it because of their mistake saying that it was cheaper and couldn't put the discount on still..this infuriates me. Why can we not get a military discount when it's YOUR fault for the issues with my meal(the civilian). This is the worst service I have ever seen towards military personnel at what I usually consider a military friendly establishment. I will never be returning to this establishment.
(2)
Erica N.
Food was good, and very affordable! Birthday singing was obnoxiously loud! Not great if you've got babies and old fogies in yer party, pardner! But, them sweet taters, n sweet tea was tasteeeee! Mmmm, mmmm. I'm only knocking it down on the rating due to the noise being insane!!! However, we had one in our party who was a lil picky about her prime rib, and the manager was courteous and prompt about offering a new cut, and fresh sides! Great customer service on the manager's part! Just be forewarned, if you're looking for a quiet dinner spot around 8pm on a Friday night, best keep yer boots in the dust and keep steppin!
(4)
Stacey C.
Knowing we had a big party of 8-10 people I called ahead at 3;30p for a 6p dinner. Upon arrival I checked in to get the buzzer because 3 of us had already arrived. Was told we couldnt be seated until the entire party had arrived. 615 rolls around and everyone is there so I informed them everyone was there. Was told the table they were waiting for was just about wrapping up so we would have to wait. We continued to wait and decided to go to the bar to grab a drink while we waited. Except it was dancing time so they refused to serve us anything at the bar because it was "dancing" time. At this point its now 10 til 7 and once I asked the speak to the manager our buzzer decides to go off conveniently. Even though we had been sitting by the front door the whole time and saw no parties leave to free the table we were "waiting" on. Absolutely worst experience ever. Will never be returning and recommend nobody else go there and get similar treatment. I can only imagine how bad the service would have been,once we were seated! What a shame I've always loved Texas Roadhouse they bring shame to the brand!!!
(1)
Kevin K.
What a great place to eat.. Awesome food and great service. Just do the call in reservation thing first or else you may wait a while before being seated.
(5)
Mike K.
The food is good but the service makes it almost not worth going there! I love their dinner salad for just a quick snack, it's just right and not super expensive. I think they could re-think their seasoning on their steaks, I'm a purist, salt and a little pepper and I'm happy, overall good quality beef but pricy (26 dollars for a ribeye)! The rolls are hot and fresh but you have to ask for regular butter as you may or may not like their cinnamon butter that comes with them. Now here's the rub and why good food equals 1 star, the service SUCKS! You're greeted by 4 to 6 hostesses, well maybe not exactly greeted because when I got there they were too busy doing their mandatory line dance that goes on every 10 minutes which does nothing but annoy. People were piled up and these girls were standing there dancing not a care in the world that actual paying customers were trying to get in the door. Several customers who apparently had already been waiting when the dancing started actually walked away and drove off! I was seated right by the door and got to witness this inept dining concept 1st hand, what's worse is that a manager (an old lady) was at the hostess area when this began and I boisterously commented when the music ended "OK TIME FOR EVERYONE TO GET BACK TO WORK AND TAKE CARE OF YOUR CUSTOMERS" she didn't flinch, she instead started to scold one of her staff for not turning in the right direction at the right time! By then a nice crowd was gathered at the front, the restaurant wasn't nearly full they were seating everyone but does it really take 6 people to be hostesses! Of the 6 only 3 were actually working, 1 was talking to one of the male servers for roughly 5 minutes while he was holding a tray of drinks for a table, you can tell the conversation was relationship oriented they may as well just run to the bathroom for a quickie since the manager was right there and didn't seem to care. It's a chain I get it, it's their shtick I get that too, but when dancing is more important than taking care of your paying customers, the same customers that make it possible for you to hire 6 hostesses that do nothing, maybe you should consider making some changes.
(1)
Arlene P.
The food was delicious (the hot buttered rolls are addictive so plan on taking some of your meal home!). We were not fans of the shouting that occurred for everyone who had a birthday or other special event to celebrate. The noise level in general was a bit much for us. The wait was long but we would call in to get on the list prior to arrival next time. The service was excellent!
(4)
Debra A.
This place is fun and has Great Ribs they are tasty and melt off the bone! We had the sweet potato side with marshmallows and it was delicious!! We went here on Black Friday for dinner and it was packed but well worth the 40 min wait! We didn't have reservations so would recommend them next time. Our server Brittany was excellent and kept our drinks refilled without asking her. We will go back again for sure.
(4)
Mary D.
We were so excited to try this branch since it was close to our area. Went there to watch the Cardinals game last night. We followed an employee going inside from the reception thinking we were being led to our table only to find out we weren't (or so we thought). Realizing this mistake, another server politely led u to a table but we wanted to be able to watch the game so we were lucky to eventually get a table @ the bar. (They even wanted us to go back to reception area to let them know we wanted close to the TV's when there was another table being cleaned up). I whispered to the server that it was my daughter's birthday & she said "got it." My 10-year old daughter was really excited to be "greeted by the staff" & waited & waited...until we left the restaurant with NO BIRTHDAY GREETINGS:(. So as I was leaving I told the server she forgot the birthday greeting. She said sorry but too late:(. My daughter was already disappointed. We're better off going back to the branch @ 75th Ave. - employees over there are pay attention to their customers & they look like they're having more fun while dancing. The food was the same but customer service makes a big difference. The Cardinals lost & my daughter was disappointed on her birthday-"TOO MANY BAD MEMORIES."
(2)
Lisa F.
Went here for a special occasion. I ordered a rib-eye steak, my wife got the chicken and ribs, and my mother got the steak kabobs. My rib-eye came seared, but completely raw in the middle. My wife's chicken was very chewy, almost as if it were cooked from frozen. After cutting into my steak, I sent it back. They put the same steak on the grill (which I thought they could never re-fire food like that), then the manager brought it back to me. I cut into another part of the steak and it was still raw. My wife then sent the chicken back because it was so chewy and quite undesirable after seeing my steak. My mothers kabobs were edible, still slightly under cooked,(her appetite also quickly went away) but she didn't want to complain. The manger apologized slightly insincerely and asked if she could bring us something else. I declined, because my appetite was lost at this point. The manager told us she was sorry and took the two meals off, but still had the audacity to charge me for the 3rd meal, and all drinks and add on's. I would have expected her to comp the whole meal (which I could car less really) and ask for my return business. The waitress kind of disappeared after this all started happening, as if she didn't really know how to handle the situation. This was a week day, afternoon..... They weren't busy and there should have been plenty opportunity for quality control. Needless to say, I won't be going back.... I'd rather drive the distance to a restaurant that cares more about the quality of the product they provide, rather then care about dancing to some song every 15 minutes.
(1)
Abe A.
Excellent food and service!! Can be a long wait, but you can call ahead and out your name in. Totally worth the wait!!!
(5)
Dean S.
Visited this TR three times now and been pretty satisfied, food was good, service was good, atmosphere was horrible. When a certain song is played all the waitresses stop, clap there hands as loud as they can, scream something that doesn't sound like english and wave their butts right near your food on the table. I enjoy having a casual conversation with my wife when we go out to eat, yes even after 40yrs of marriage we enjoy talking to each other. TR can't quite decide if they want to be a restaurant or a beer swilling bar. Maybe they need to separate the bar section from the restaurant, would make me happy.
(3)
Kathy S.
I have been to other Texas Roadhouses here in the Valley and Back East. This location is my favorite. This has to do with the outstanding service we received tonight from Garrett. It was my eleven year old son's birthday, and Garrett made all of us feel special. He kept our drinks full and made sure all our special requests ( Extra Extra Crispy Steak Fries!) We did not have a wait because we got there at five o' clock, but there was a line out the door by the time we left. My son saw them dancing and said he wants work there when he is in college. The whole staff was on top of their game, and acted like working there was the real happiest place on earth. We will be back!
(5)
Monty B.
Second visit even better than first. New Year's Eve was packed. We called ahead, went smooth, waited in the bar for our table and decided to just eat there. Bartender Kevin handled it for us. Food was very good, service outstanding and the employees have fun. We will be regulars here.
(5)
Debbie O.
Four of us for dinner. They brought out one person's steak, two others got a salad and the third got nothing. When I asked about the rest of the food I was told only that which she brought out would fit on tray and rest would come in awhile. She sent manager over who said that they mixed our food up with another table and all of our food would come out again. When it finally came the steak was tough she asked if I wanted another and at an hour and a half into waiting, I said no thanks. She asked if I wanted the steak taken off my bill. I said that would be nice since I'm not able to eat it. The waitress never came back to ask if we needed drink refills or anything else; even to bring our check. The manager finally came back over and apologized and comped the meals and gave us coupons to come again. I might try it again but I was not impressed with food or service.
(1)
Tim M.
We like the TR on 75th, but this one didn't make a good meal. Maybe they hadn't really gotten set up well yet. Mac and cheese was from a box, unlike at the other location. Steak just didn't taste good. Too bad, as this location is much closer.
(2)
Chuck K.
We headed over around 7:00pm they had a 20-30 min wait. Had peanuts while waiting and got to see food being run, which looked amazing. So now to the food and service... Ordered 6oz sirloin, Caesar salad with loaded baked potato. Very tender but lukewarm. Husband had 16 oz ribeye smothered, salad and green beans with a side of ribs, sirloin was cold.rest of food was great and came out fast, now with that said server came to table as soon as we started to eat and we were able to tell her about cold steak which she promptly took to get a new one and sent manager over. The manager was apologetic and took off steaks from meal and have my husband a new hot steak. Sever came back table many times to refill and ask about meals. I was very impressed with both sever and manager. We will come back again. Server was Lisa she's great, Manager was Carolyn ( I think )
(4)
A P.
Would give negative stars if I could. My visit last night with a party of two was the first time I have ever been so irritated that I literally walked out of a restaurant. First off made a reservation by calling the restaurant and getting a confirmation code, was told the wait would be 50 minutes and was asked if that was okay, I acknowledged and did not mind waiting since I knew it would be busy on a friday night. Went to the restaurant and checked in at exactly 45minutes after booking the telephone reservation. When the hostess checked us in she told us it would be another 20 minute wait, ridiculous I thought given we had a reservation... but since its friday night I let it go and decided to wait and just review the menu so we would know exactly what we wanted by the time we where seated. About 10 minutes went by and we where seated (Cool, I thought, we did not wait 20 minutes..) our server was Tiana (not sure about the spelling) I don't know if she knew this was her last night working there or had plans to quit but she took 20 minutes after we were seated before she came over and took our drink order, at this time we did not even know who our server was other then the name but once she came over I made the connection, she was chit-chatting with other guests at a table 2 tables down from us, not serving them food, or getting drinks, just having small talk when she saw other guests seated in her section.... FOR 20 MINUTES! To make matters worse once we ordered our drinks, simple lemonade and water it took 15 minutes to receive them, once the drinks finally came we where ready to order, our waitress asked if we wanted bread, we kindly declined and stated that we where ready to order our food. This is where it gets really bad... We ordered the food, 15 minutes went by then all of a sudden the other waitresses were seating other guests around us on tables which where empty (guests that arrived after us).. they were promptly seated and drinks taken immediately..... we were still waiting on our food.. 20 minutes after having ordered the place broke out into "footloose" music and all the servers were dancing in the aisles, including ours, in front of our table... no acknowledgement or news of our orders was given, not before the dancing began or after the song was over, when the song was over (approximately 5 min) *total 25/30 min at this point, from time of order* our waitress leaves immediately after the song. Then another 15 minutes goes by and it has been nearly 30-45minutes since we placed our order and we see two tables of couples seated near us who clearly arrived after we did who received their food and began eating. At this point we waited another 5 minutes, absolutely no word from our server about status and we got up and left, worse service I have ever had, EVER! I will never go back to this texas roadhouse ever again. It is a shame this restaurant was built in November and already it is operated in such a poor fashion. My suggestion to anyone else, go to the red lobster or olive garden nearby, I have frequented both those establishments multiple times and never have any issues.
(1)
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Address :15255 West Mcdowell Rd
Goodyear, AZ, 85395
Takes Reservations : Yes Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Dinner Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Loud Alcohol : Full Bar Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes Caters : Yes
Reba M.
Once again, we had an almost thoroughly enjoyable meal here. We were greeted and seated immediately by a friendly hostess. It took a couple of minutes for our server, Kyle, to greet us, which was fine because I was waiting for my husband to come in from parking the car. Our orders were taken with a minimum of up selling. Tea glasses were filled before they were empty and the food was delivered within 15 minutes. Our steaks were juicy, and my baked sweet potato was amazing. My only complaint is the music. I get that this isn't an upscale setting, but it's still a family restaurant. If the music is too loud to talk over, then it's too loud.
(4)Patricia C.
This restruant has exellent food and steak as one of them. its a perfect place with Texas foods and fun buckets of peanuts. And also, with an exelleent bar sports tv! its fun and great to go. Its a great place to eat! we also met the best waitress in town of this restruant kaylee. You have to ask for her to serve you! !!! Love this restaurant.
(5)James C.
Went there with my wife on Sat and had a 20 min wait to be seated. Had a drink at the bar while we waited. Bartenders were friendly and we got our drinks quickly. Wife got a skinny margarita with a shot of patron. She said it was fabulous. We were seated in no time. For an appetizer we got the blooming cactus which was great.I ordered the Fort Worth ribeye and so did my wife. The steaks were delicious. The prices were reasonable and our waitress Kimberly was prompt, friendly and did a great job. Thank you Texas Roadhouse for a wonderful evening!
(5)Samantha S.
While visiting a friend in AZ I mentioned wanting a steak so we came out to this spot. When we got there it was extremely close to closing time, we told the hostess we'd go someplace else but she assured us it wasn't a problem and happily seated us anyway. On our way to the table she grabbed a basket of hot rolls that my friend went on and on about the entire way there but I honestly wasn't impressed, lol. They weren't bad but I didn't find them to be as amazing as he does. I ordered the Ft. Worth Ribeye, broccoli, and a side salad, my friend had the oven roasted half chicken, mashed potatoes with brown gravy, and broccoli. We both really enjoyed our food very much. My steak was tender and juicy and I'm not sure what they put on their broccoli but it was delicious and complimented my steak very well and that's saying a lot... I'm talking about broccoli here. Our waitress whose name escapes me was super fun and sweet, we had a nice time. This was my first time at a Texas Roadhouse and for a chain, I was impressed. Great food that didn't break the bank.
(4)Tall D.
This review is about 5 days late. The wife and I went there last Saturday, our first time here. I enjoyed the peanuts as you waited for a table. We were seated fairly fast and our server greated us for drinks. The beer was very cold and in a frosty mug. We ordered the Rib-eye steaks. They came out in a reasonable time, hot and very good flavor. Seasoned great and cooked as we ordered. The sides we good and well portioned. We will be back!
(4)Bridget A.
My family of 9 reserved a table here for Mother's Day and I was so surprised how amazing their service was! The whole restaurant was packed yet all the staff was busy making the experience top notch. Our drinks were never empty, our meals arrived in just the right amount of time, and our server was the sweetest and most courteous. I was very impressed! I have been to many restaurants where they are not quite as packed yet the service lacks terribly. The servers are not friendly or attentive and the food would take forever to get there! So this was definitely a happy surprise. :-) Our server made our experience wonderful, especially since it was Mother's Day and we were trying to make my mom feel special. Thank you so much Texas Road House! Now on to the food: we ordered snakebites for appetizers which were very tasty! They were cheesy and gooey. I ordered a Bahama margarita with an extra shot. It was a bit too sweet but delicious. I also ordered the vegetable plate where I got to pick four sides. It was marvelous! I can't wait to go again.
(4)Deni G.
Always a good choice. Always a favorite A bucket of peanuts and a basket of hot bread, served with cinnamon butter from the moment you sit down. How could it get any better than that? Well it could get much better if you remember to get to Texas Roadhouse before 6 p.m for the early bird specials. I had steak and rib dinner, my sister had the sirloin, and my nephew had the chicken critters. The portions at Texas Roadhouse are large and cooked to perfection. The ribs were fall off the bone tender and delicious. The next time I go back I'll have to bring my rib eating friends. The steak was so tender, it really was like cutting butter. Great food, great prices, and amazing customer service. If you enjoy a good steak stop by Texas Roadhouse you won't be disappointed.
(4)C C.
Just finished a terrific meal with the BEST server, Michael!! Thanks for the extraordinary service and great personality. He made the food taste even better! As for the food, excellent!
(5)Gretchen N.
The service has gone completely downhill. I sat at the bar for ten minutes while the bartender had her back to me, talking with other customers. When she turned around, she still didn't acknowledge me and rang them up instead. Losing Tia and Hailey was the worst thing ever that happened to this place. Well just go to native from now on.
(1)Rand H.
Stopped in to this Texas Roadhouse for the first time today, Veterans Day, to enjoy a free meal as offered to us Vets. From the special menu, I selected a Sirloin Steak, Baked Potato (with butter, Sour Cream bacon and cheese!), and a cup of chili. You also get freshly baked rolls with this deal, and a beverage, coffee in my case. The place was mobbed and I did wait a few minutes to get in, with a beeper. Inside I was seated in the large booths with 4 other vets (with my permission), and we all had a good time. Table service was great, which was amazing considering how busy the place was. My steak was cooked just right, tender and "as good as it gets" for a Sirloin. :-) Everything else was great too, especially the beefy chili. I'm a big fan of Texas Roadhouse when it's NOT free, and today was just a very nice plus! :-))
(5)Brett C.
Been here 3 times in the last 6 months, every time had attentive, friendly service and good food. It's usually busy during peak hours so expect a wait. But the last time I was in the wait was quoted as an hour so my companion and I luckily found open seats at the bar. Two bartenders plus a bar back did a great job keeping everyone serviced with the full menu as well as drinks despite the crowd. You get complimentary peanuts and can drop the shells on the floor or wherever, the kids get a kick out of this. My only real complaints are that the place can get really loud, and I wasn't a huge fan of the ribs. They were tender, but I prefer mine with dry rub and sauce on the side. The ribs here come slathered in a VERY sweet sauce. Not bad per se, but I won't order them again. I recommend the ribeye....It's always well seasoned and cooked just the way it's ordered.
(4)James A.
This place is facking loud. Imagine dinner at Chucky cheese, with hick music blaring, and line dancing in the middle of the walk ways. And if that isn't enough every asshole on the west side goes there for their birthday. This makes the staff extra happy as they get to go full retard as they parade through the restaurant clapping and singing happy birthday. I'm am in a rock band, so for me to say this is a zoo, it's that bad. Bread and butter is very good. The steaks are full of sinu and grissel, and very fatty. I would rather chew on an old gym shoes leather, it's cheaper. The only steak that is worth a damn is the cowboy cut 20oz . Get that steak and split it with your date, if you are able to actually get a date. I would avoid this place if you can. Eat at McDonald's you'll get better meat. This place really is a 3 ring circus. Review time. The meats suck. The bread is the bomb though, and know one cares it's your birthday. Go to Chunky Cheese if you want a parade, I'm trying to eat over here!
(1)Tex N.
Steaks aren't bad and the service is prompt. Overall just another run of the mill steak joint.
(3)Edward D.
Been to a few Texas Roadhouse locations. This is one of the better ones. Crew were very courteous, and began service right away. I had the pork ribs with fries. Very good, and tender. Gave us plenty of bread, and of course the peanuts were already on the table. Overall had a very good time.
(4)Veronica V.
Let's get the negatives out of the way first, it's LOUD! Now, for the positives the rolls are freakin delicious, hot n warm n chewy and oh so good! They brought out three baskets immediately with a sweet honey butter. We devoured'em and didn't have to ask for more they just brought them out, loved it. I ordered fried chicken which was chicken fried steak with a loaded baked potato and Cesar salad. Might I mention great prices for what you get. The chicken was very tasty and everyone who got steak loved it. They had eaten it all before I could ask for a bite, lol. We are definitely going back. Also, great super friendly staff. Our waitress was very sweet!
(4)Jade W.
Had lunch at Texas Roadhouse on Sunday. I know they are always busy for dinner, but I wasn't expecting it to be that busy for lunch! They quoted us a 15-20 min wait, but it ended up being much shorter than that. They sat us at a table, rather than a booth. I didn't even realize they had regular tables. Every time I've been to Texas Roadhouse in the past I have been seated in a booth. Weird. And the table only had 3 of 4 chairs and a random tray stand next to it. It took a long time to be greeted and order drinks, however the server apologized for the long wait and offered us a free appetizer. She looked at us like we were crazy when we turned it down. "How about a dessert?" No, thank you, we don't need the extra food. She seemed so surprised. I would've taken a discount on the check, but she didn't offer that. Still a nice gesture. I ordered the pulled pork sandwich with steak fries. To be honest, I don't think their pulled pork is that great, but I usually order it because I'm not really a steak person and I didn't feel like chicken. I just come for the yeast rolls! I seldom even use the cinnamon honey butter cuz I like them just the way they are. But of course after eating 3 of those things, I wasn't very hungry for the entree. There was a huge pile of pork on that sandwich too! And a big ol' onion ring. I asked for some extra BBQ sauce, set aside the top bun, and proceeded to tackle it open faced. I didn't get very far and ended up taking a lot of pork home, a few steak fries, and two rolls. It made a tasty lunch the next day!
(3)Francisco P.
Good food and service is good atmosphere is good very attentive staff and friendly. Recommend. Will visit again soon.
(4)Francesca B.
I have been on a steak kick lately and Texas road house did a great job at fixing that and more. I love the ambiance of the place and once you are seated the service is pretty fast. We made sure to make reservations for Saturday night because this place gets packed! The food was delicious! The steak was overcooked but the manager fixed that right away with a new steak for my husband and I. We will be coming back for sure!
(4)Rob L.
Good meat. Buns are carb-crack. Why, oh why, are the Texas Roadhouse buns like crack? Add that cinnamon butter and I'm liable to eat them all, blocking any attempts from my dinner company to partake. "You want a bun more than you want that arm," I said... to our one year-old. It's shameful! Ribs, prime rib, and kids options were all good, too. Very nice to have one of these close by in Goodyear, now. And by the looks of it, there is some law in Maricopa County that says people have to take their mothers to Texas Roadhouse for Mothers Day. Jeez... there were so many moms in the place, you thought there were some food specials for family interventions going.
(4)Sandy S.
Been waiting more than 30 minutes. Better be worth the wait! Really want to leave at this point. Can't really say it was worth the wait. I was grumpy by the time we sat down. We ordered a Blossom and our food. All was delivered all at the same time. My Chicken Fried Chicken was actually pretty good. HUGE portion. My side of chilli (which I used to love) was cold. When I had it for lunch the next day it was horrible, tasted like burnt scrapings from the bottom of a pan. Had this been my first experience here, I would not return, but I have been before & loved it. Hopefully this was a fluke, I'll still give it another go based on past experiences.
(3)MizLee F.
we were visiting from Hawaii, so of course it's our first time here & I assure you it won't be the last! our waitress (I think her name was Chelsie) gave us great customer service! Even the mgr came to our table to welcome us! The food was superb! In fact, we couldn't even finish them because the the portions were huge! The employees even did some line dancing. I could see some patrons didn't care for it, but it was entertaining for us given the fact we don't see that back at home. I would've given 5-stars but the only down fall was it was a bit loud. Nothing too dramatic. Great place to eat!
(4)Bill E.
Service not so good at this location steak came not really hot, potatoes were okay but not as hot as they should of been, waitress was slow to check on us, the Gilbert location is always right on maybe just a bad night here
(2)Zachary H.
After coming here it's easy to see why Americans are getting so big. Service was super friendly, but the food is just so heavy and greasy that I can't in good conscience reccomend Texas Roadhouse. Came here just because it was close by, won't come again. Service really was wonderful and super friendly but I couldn't come back here.
(2)Bill B.
Food is ok. Problem is you can not hear yourself think , the music is too loud. The place rips off the Crab Shack . Not good
(2)Phelisha C.
I called to order take out on a Friday night like I have done for the past couple months. I was on hold 17 minutes before I was able to give my order. I drove from Buckeye still on hold. Normally phone linr is good. But I love the bartender.
(3)Kathy H.
Enjoyed the ribeye tonight, Sal the server was awesome. Didn't know this location was even here. Beats the long drive down Bell Rd. to Arrowhead. See you again soon.
(4)Michael S.
The family went here for dinner tonight. Now this was the worst food experience we have had with a Texas Roadhouse by far. The ribs were tough and not fall off the bone. The shredded pork was dry, The sides were cold and the catfish really was not good. My father in law had a piece of a plastic bag in his ribs.....wow. The manager offered up new ribs, but did not take it off the bill until we had to question why it was not removed. The server though was awesome. His name was Michael. He was on point in a busy place and joked right along with us. The women in our party swooned over him also which made him blush when I told him that. Texas Roadhouse is not my first choice in restaurant. The overall handling of the plastic in the ribs was not handled properly by the manager. The food was not the best tonight, but the server himself was good.
(2)Kevin J.
Kyle was an outstanding waiter. He was friendly and on point, even during a full house. The food was cooked well, and the beer was cold!
(5)Joanne L.
Absolutely love it here!- was my first impression, after sitting down and having a FULL meal with rare steaks and nasty French fries, I knew I was wrong from the start. My server was pleasant and friendly, and somewhat helpful during the fiasco, but what really frightened me to the core was the use of "roadhoe" in the restaurant? A young waitress referred to a group of girls as this derogatory term. Needless to say, my family and I was taken back, way back. When we told our waitress, can't remember her name, about the food, she grabbed a manager and they both rudely failed to helps family and I. They offered us free appetizers, yet we were already on our food? Needless to say we won't be back, period. I'm giving it 2 stars because at least the waitress was nice.
(2)Adam S.
If you haven't eaten at Texas Roadhouse yet, I suggest you give it a shot! This place is much like the other locations I've been to. The food isn't gourmet level, but you can get a great meal here. Full bar and great service!
(3)Sean A.
A steakhouse that has trouble cooking steaks to order. We had four in our party, one steak medium rare, two mediums and one medium well. All cooked medium. Don't get me wrong it was a nice cut of meat at a reasonable price, but that's useless if your cooks suck. Be very specific about how you want your beast cooked.
(2)Cynthia S.
In town for spring training. This place was a place we saw last night when we were leaving the near by sport chalet. We saw the line and we said we had to come back! Not too bad for a place that looks commercial on the outside! They have a refrigeration case with some really nice cuts of meat and they did not disappoint. The only reason I gave 4 instead of 5 stars was because they cooked my rib eye to about medium well instead of medium rare. Their onion blossom thing was as great as everyone else says!! Well worth the 20-30 minute wait
(4)Barry G.
Came here with some friends who wanted to buy us dinner so we were limited in sending back food but we both would have sent back the steak. It was an 8oz sirloin that was cooked spot on med rare but had a ton of salt on it, flavor was lost in the salt, if we order steak again we'll ask for no salt just seasoning. The salads are very good. BTW for those who advertise " fall of the bone ribs" they are way overcooked if they fall off the bone, it's no longer tender but mushy instead.
(3)Jamie T.
Pulled pork was too dry and tasted brunt. Took me 10 minutes to get a refill. The girls at the front desk were friendly and welcoming.
(3)Nelu C.
This place is amazing.. Great service, great food and great drinks... I recommend this to everyone it's amazing
(5)Joan C.
Great dinner! Brought 11 people to celebrate my daughter's birthday. Food was delicious. Service was excellent. Our server, Kaylee, was awesome! She was especially wonderful with the kids.
(5)Krissy M.
Every time we eat there we have great food and service. I really enjoy their tbone and my husband likes the filet. Always cooked perfect. I like the call ahead seating as well.
(5)Misty R.
We came here to celebrate three very special occasions--my daughter's 8th grade promotion, my son's Kindergarten promotion and my son's birthday. It was our first visit to this location and it definitely won't be the last. The food was great--tender steaks cooked perfectly, delicious warm rolls, etc. The value was amazing too, especially for a party of 6. The best part of our night was our server. We were fortunate enough to be seated in Garrett's section. Trust me when I say that he is amazing!!! He was so personable and friendly. He made great recommendations and really seemed like he genuinely liked his job. He made my kids feel special and they all commented on how great he was. So make sure you ask for Garrett when you go in. He's awesome!!!
(5)Daleesa W.
The rolls are awesome! Caesar salad was on point. The ribeye is to die for. My least favorite was the loaded mashed potatoes (which is normally my favorite). Great if you like loud environments.
(4)Amanda G.
Great food! Very friendly staff. Country style atmosphere. Best ice cold mugs of beer and variety of margaritas!!! Delish!
(5)Tony P.
The steaks are great. The bread is definitely worth breaking your diet for. The staff was amazing. Very attentive and treated us like royalty. We went here for my son's 7th birthday and the girls were so nice to him. He had a great time. Thank you ladies.
(5)Marcos G.
Yuk ! So noisy ... food to salty ... what else can I write. I been to better places , not coming back. See Ya'll Texas Roadhouse we are in Phoenix not Texas.
(2)Michelle M.
First time eating at this location....their service and food is consistent with any other location I've eaten at. We sat at the bar, avoiding a 45 minute wait for a table, on a Saturday night at 5:30! They have call ahead seating, but we decided to stop in last minute. I like bar service myself, because there is someone there all the time, you never have to wait for a server to stop by. Their infamous bread and cinnamon butter were gone in seconds....but a second helping would have been too much, because we ordered their crazy delicious fall of the bone ribs for an appetizer. Seriously, these ribs, no matter what, are hands down THE most delicious. I am not a fan of BBQ, but the sauce is toned down, smokey, not tangy. I ordered the 6oz sirloin, medium rare, with a side Caesar salad and baked potato. Steak was amazing! Quality and taste are out if this world. My husband had the country fried sirloin steak with gravy, house salad and green beans. I wasn't a fan of his entree because it was fried and had gravy, but he said it was delish. The green beans were cooked with bacon..I did not like at all, but he finished the whole thing! No dessert for us, because in all reality, their dessert menu is boring, but after all that food, who wants dessert anyway. Atmosphere is super loud and the bar was a bit over the top with some heavy handed drinkers. I prefer the atmosphere at the Peoria location, but none the less, had a great time :)
(5)Stan B.
Good warm food. Customer service is good. BUT...enough of the friggin Birthday singing and clappimg. My wife and I have eaten here several time, but the noise and seemingly non-stop birthday singing, yelling and clapping. We were hear a couple days ago and 5 times we had to endure this. Stop the noise please.
(3)Ashton A.
It's a chain restaurant... So really my expectations are very different then with a more local based restaurant. The all-you-can-eat free peanuts is a good idea... Keeps people thirsty and ordering lots of drinks me because of the salt on the peanuts :-) The bread rolls pretty good... The food in general is really basic. It's not outstanding but it's not bad. I ordered the baby back ribs... But my first order of the rims they came out overcooked and one and was actually burnt. So I don't know who was working the pass had lunch... But someone dropped the ball on quality control. The manager was really nice and promptly responded to the issue... She got me a new order of ribs out relatively quickly... And she also took my meal off the check which was nice. This waitstaff stopping in the middle of service and doing the little dances... Is old. It just doesn't do anything for me. And actually is distracting. Because sometimes you don't get things as quickly as you want or the servers are not as attentive because they're busy dancing. So if you're just looking for a decent steakhouse... With free peanuts and bread... This is a place for you. The food is good for this kind of chain restaurant.
(3)DerekandApril W.
Overall we had good service. You get charged more than the prices on the kid's menus for the actual kid's meal. The portions are large but the crispy chicken tenders lack any actual flavor. We also ordered the chili cheese fries; the chili tastes like canned chili and the cheese was not melted on the fries when they come out. We had to ask for silverware and plates even after our appetizer was brought out. Our waiter was really nice and did keep our drinks full though.
(3)Kimberly W.
Well, my mother, my two kids and myself stopped in just before 5 for dinner. When we got there the place was about 3/4 full. We were seated after about 5 minutes- not bad! And the hostess brought the delicious rolls to the table as we were being seated. Sadly, there begins and ends the positives about this "steakhouse". First, whatever sadist was in charge of the music kept it at an ear splitting volume. Like, dance-club make-your-ears-pop volume. Then, for some reason, it gets turned down (Hallelujah), only to have a server SCREAM at the top of her lungs something like a birthday cheer a-long. Everyone around her looked really uncomfortable and irritated, but kudos for the party spirit! Seriously, TR, even TGIFridays has abandoned this awfulness. But the staff led fun was just beginning. Periodically a group of staff would line up and do a kind of half-hearted line dance that, literally, everyone was awkwardly trying to ignore. The food. I ordered the filet medallions covered in mushroom sauce. What came out was 9 ounces of medium rare salt cubes covered in salt gravy and seasoned with salt. My son ate all his Kraft Mac n cheese (to be fair, they're very honest about serving Kraft). My daughter got the mini cheeseburgers and kinda played with it. My mother had the regular filet and was neither impressed nor disgusted. I feel like TR missed the boat on campy 90s chain restaurants. If they'd work a little on improving the quality of their food and less on really bad ambience (I'm a native Texan, I'm just praying people don't actually associate us with that stuff), I might return. Not holding out hope.
(1)John H.
Saturday....June 21, 2014..... How does a Texas Roadhouse NOT have baked potato's?? Bad management obviously....or bad corporate policy aggravating the situation by not allowing the manager to just go somewhere and buy potato's.
(2)Leslie W.
I'll start by saying I'd give it a 1-star for the service. But because the food was so darn good, it raised it to 3-stars. I understand the place was super busy. I understand that things happen. But I DO NOT understand when the server spills a full soda on my daughter that we only get a half hearted "Sorry" and then had to wait for several minutes for her to return with a rag. We had wiped it all up with our napkins by then. And I'm not one to require handouts, but if my daughter--whom you've spilled a full soda on who is now sitting there in soaking wet clothes because of you--wants a refill on her "special" drink, by gosh give it to her instead of lecturing her about how the special drinks don't get refills. And for the record, we never got any other "I'm sorry." from her, like she just wanted us to brush it under the rug and forget about it. Well, I'm sorry, but if I screw up and dump something on MY customer, I will apologize a hundred times and do whatever possible to make them comfortable again. The drink spilling aside, once the food arrived it made up for our wet clothes. Steaks were good, sides were good, and my husband loved the ribs. We didn't see much of our server after the food was served. I often wondered if anyone saw much of their servers since I saw several (counted 7 at one time) just standing around chatting with each other. By the time we were done, we quickly paid a reasonably priced bill (great price for such a good steak) and got out of what my daughter called the Texas Madhouse. I'm not sure if we will go again. It will HAVE to be the food that would draw us because it definitely won't be the service.
(3)Lynn S.
Love the rolls, they just need to offer a gallon o' cinnamon butta. Oh yea, the ribs and loaded sweet potatoe is Awesome too.
(4)Rachel H.
I love Texas Road House and this location did not disappoint. The wait at 5pm on a Friday was 30mins! The place was BUSY but probably because the food and service was spot on. Our server was friendly and we couldn't have been more happy with her. The food was prompt and delicious. My steak was cooked perfectly and I'm pretty picky with my steak expecting it to not be over cooked. My children really enjoy the rolls and they kept them coming with out us even having to ask. We will be returning!
(5)Ryan A.
Normally the service is fine and the food is great. The psychology of reviews is that people post when they are unhappy, and I am not any different. When we arrived we were told 20-25 minutes, which is expected, its a very busy roadhouse location. Then we watched as people who came in after us get seated before us. At first I thought these people had reservations, until I watched a group our size who came in 10m after us, and were told the same time frame, get seated before us. When I went up to ask what was going on, they seemed to forget we were even waiting despite the fact that she had given us the pager. They had no idea what happened, and continued to take and seat other groups while trying to figure out the situation, which is really just unacceptable. Once we were seated, the service was fine, the food was timely, and served correctly, the only redeeming factor.
(2)Cynde G.
Lunch was just OK. I ordered my burger well done and it arrived with pink inside. The burger was not seasoned very well. My husband ordered a pulled pork sandwich and he didn't like it. He tried to eat the meat but the sauce was over powering. His sandwich came with a huge unedible onion ring on it.
(3)C A.
The food was amazing! We had prime rib which was seasoned perfectly and grilled to perfection. Our server, Johnathan was very attentive and kept our drinks filled. We would definitely recommend this place.
(5)Courtney M.
Love the call ahead service. Called in a hour ahead of time and then walked right in. Great service and the food is always amazing! I always get the prime rib but I had the filet last night and it was Perfect!
(5)Kaylee S.
We ate at texas roadhouse for dinner last night. Our server was a young man with a great friendly personality wish I had gotten his name. We truly enjoyed him. I ordered the prime rib and it was super tough I told him this and he took care of it promptly also sent the manager over. We ordered a steak instead which came out with two more sides it was excellent. My party of four really enjoyed our meal and appreciated the swift fix of mistakes..
(5)Ray T.
Went for an early dinner on Sunday (around 4pm) and was surprised to find the place packed. We were seated quickly but the place looked full to us. Man they have a lot of employees at this place. I've never seen so many serving and waitstaff as I seen here. Unfortunately we must have got one of the new or untrained ones as she did a couple of things that are pet peeves of mine which took away points for service. She did keep our drinks full but we had the following service issues. 1. She asked us if she "could get dessert started for us" shortly after we were served our food. We had not even dented our meal and she's asking us about dessert? 2. She gave us our check the same time she asked us if we wanted dessert, midway through the meal. This causes a couple of problems, one you feel the need to clean off your hands to dig out your credit card to pay when you're in the middle of eating. I decided not to do this and just continue to eat and then had to deal with her continuously coming by to look and see if we put the card out for her yet. 3. She NEVER removed a dish when we were done with our meal. We had four dinner plates, bread plates, appetizer plates, refilled and empty drink glasses and of course peanut buckets stacked on our table after we finished and had paid and she came back and told us thanks and dropped off the receipt. All the dishes were left on the table and we had to leave just to get away from the mess on the table as we could not sit and finish our iced tea. 4. While people were walking out of the place a male employee, who went to great lengths to let you know he is homosexual ( I have no problem with him being homosexual just putting it here so management can identify who I'm talking about) comes walking down the aisle with nothing in his hands and makes every customer stop and step aside for him as he struts down the aisle. He would not stop and get out of the customers way. I watched him continue to do it the entire time we were there so when I went to walk out I purposely didn't get out of his way and continued walking down the aisle and he got right in my face and said "excuse me" and stood there until I moved out of his way. He caught me off guard as I was sure he would move aside as I pushed forward but he wasn't about to let me through so out of embarrassment from his saying loudly "excuse me" I moved for him. The food was good and a manager stopped by shortly after our arrival and I wished it would have been further into the meal so I could have let her know of the issues. When we were done we just wanted to get out of there and away from the table and all the dishes (and rib bones) stacked in front of us.
(3)Matt S.
Love TR! Probably because it is new there were hiccups. Very busy for 3:30 on a Saturday. Our server disappeared on us for about 20 minutes. We had to pull another over to get us refills. Wait was not too bad. Food was good. I ordered 1/2 BBQ chicken and initially they brought me the 2 small boneless breasts. Quickly rectified though. I debated 3 Stars, but I will go with 4 on our history, TR.
(4)William T.
The wife and I have been here four times so far every time we had attentive staff superlative service and everything is always been cooked perfectly appetizers always show up first and everything seems to work perfectly the flavored tea is always perfect the meat is perfectly cooked the only thing I would have to say is their chili is weak for a chili head it has a slight zing
(5)Kyann M.
We went to Texas Roadhouse for dinner last night. We'd gone two other times but the wait was so long that we decided to go somewhere else. We got in right away last night but we also went at 4:45 (on a Friday evening). The food was mostly good. These are the entrees that we had: salmon, chicken fried chicken, and ribs -- all delicious. I had a baked sweet potato, which was good but the green beans that were my other side dish, were just plain awful. The rolls that come with the meal, along with the sweet butter, were delicious. It would have been very easy to eat too many. For the most part, I would recommend the food. Our server was attentive and though we did have to wait a bit to be served, once we placed our order, the food was delivered to our table in a timely manner. Even though the place was full and there was clearly a wait, I never felt rushed. This is a noisy place. If you want to have a conversation with your dinner companions this might not be the place for you. Also, I thought that it was odd that we had to wait to be seated because the waitresses danced at the entrance. Yes, they completely stopped serving because they did a line dance. This happened once again while we were there and the music, that was incredibly loud to begin with, was turned up even louder. So yes, to the food; no to the sound level. Maybe we'll order take-out next time!
(4)Michael F.
Oh my God! This place rocks. And our Server Monique is the best. She was very attentive to every thing my wife and I needed. The food was perfect! I would recommend this place to anyone.
(5)Donna L.
Went here for dinner last night. It was only the second night they were open. We went early, 4:45 p.m., and were able to beat the crowds. Food is standard Texas Roadhouse food. I enjoyed a steak and loaded baked sweet potato. It was delicious. My son tried the country fried chicken and it was very good as well. The waiter, Ty, was very attentive and checked on us often, even when the place started getting busy. I can't wait to try them again after they have been in business for a few weeks.
(4)Matthew K.
Went to Texas roadhouse to celebrate my 21st birthday. The service was horrible. She came back over and over are you ready to order. She asked repeatedly. I've ordered a Coke with light ice glass was full of ice. I attempted to order a Budweiser for my 21st birthday because my ID was flipped vertically they refuse the sale.I looked up Arizona's law on my phone which stated I have 30 days until merchants can refuse or have to refuse sell.I spoke to the manager Chris he was rude and dismissive.The chili we ordered was on spot. We then attempted to order the prime rib which they were unable to cook or they were out. So they charged us for drinks and chili. on our way we were.
(1)Dwight T.
Great Service for a place packed to the rafters with customers. The chili is worthwhile to try. Nice and spicy, a welcome surprise. Fried pickles are very good.
(5)Jim J.
Just had a great meal with my family,service was excellent particularly our server Deborah.Great job!
(5)Mona D.
Once you have tasted the ribs at Texas Roadhouse, you will never be the same again. You will find yourself daydreaming about those delicious, mouth-watering, fall-off-the-bone, meaty ribs at every waking moment. There is just nothing like them on this planet. Oh, and the steak, it is soooo good and tender, perfectly cooked every time and super flavorful. The onion blossom is to die for and is served with a delectable, tangy dipping sauce that will awaken your taste buds and make you want to do cartwheels across the dining room floor. You would think the steaks, ribs, and onion blossom are the reason I go to Texas Roadhouse but they serve something else that tops every other item on the menu......drumroll please........ it's those hot, fresh, melt-in-your-mouth dinner rolls, slathered in scrumptious cinnamon butter and beckoning me like crack to a crackhead. As a matter of fact, they are my crack! From the moment the first bite goes into my mouth, a feeling of complete and total ecstasy engulfs my entire body. A high like no other................. pure divinity.......... rendering me insatiable................ I just can't get enough. All of this great food would be nothing without the most incredible service and excellent care that is given to every customer who walks through the door. They make each person feel as if they are the ONLY person that matters. I have been to this particular location at least 10 times and the only issue I have ever had was with a take-out order. I called and spoke to the manager, Kathryn, and she immediately took care of the problem, going above and beyond what was necessary to make me happy. This place just does it right, every time, and has made it to the #1 spot on my list of favorite places to eat. You will not be disappointed. Make sure you go hungry because the portions are huge!
(5)Christina C.
First if all, I love Texas Roadhouse! They are consistently good no matter which location you go to. This TR has been open a couple if weeks and so it is still extremely busy anytime of the day! We did a call ahead on a Friday night at 5:30 and were told to arrive at 6:00. When we got there we were given a buzzer and told it would be just a few minutes. We walked outside to sit down and the buzzer went off. Granted we were just a party if two but still I totally recommend using the call ahead feature! My husband got the prime rib and I had the filet. Both were outstanding! The rolls are always to die for and the margaritas are yummy as well. They did do one of their line dances while we were there so it was entertaining to watch while we waited for our food. Even though they were packed, and will be for some time, our food arrived quickly and correct! Can't wait to go back again soon!
(4)RJ B.
On second visit the time it took for the food to come out was much shorter. Again, amazing service. They also dance about every 1/2 hour which is cute. This time I had the pulled pork sandwich and I can't even explain its deliciousness! I think they used their homemade bread recipe for the grilled bun. Yum! Again, no option to just have the pork without BBQ sauce, but since it was baked right into the meat, it was ok and amazing. I would like to see a dry option in the future though for those of us that prefer to taste just meat. Will definitely return, and highly recommend this place.
(5)Corrine B.
We went to this Texas Roadhouse on a Sunday. I love this restaurant chain normally but after this experience I doubt I'll be returning. My husband, our friend, and I all went for a simple lunch. I ordered a pulled pork sandwich without the pickle spear because it soaks everything. Not only did they put the pickle spear on, but they messed up my drink order, we had a rude waitress, and my sandwich was beyond cold. I complained to the manager and he gave me a free entree and removed it from our bill(the only reason they received two stars because what happened next ruined the entire experience). Due to the fact that I personally received a bad meal because of their employees they removed the military discount when we had TWO active duty service members at the table. They removed it because of their mistake saying that it was cheaper and couldn't put the discount on still..this infuriates me. Why can we not get a military discount when it's YOUR fault for the issues with my meal(the civilian). This is the worst service I have ever seen towards military personnel at what I usually consider a military friendly establishment. I will never be returning to this establishment.
(2)Erica N.
Food was good, and very affordable! Birthday singing was obnoxiously loud! Not great if you've got babies and old fogies in yer party, pardner! But, them sweet taters, n sweet tea was tasteeeee! Mmmm, mmmm. I'm only knocking it down on the rating due to the noise being insane!!! However, we had one in our party who was a lil picky about her prime rib, and the manager was courteous and prompt about offering a new cut, and fresh sides! Great customer service on the manager's part! Just be forewarned, if you're looking for a quiet dinner spot around 8pm on a Friday night, best keep yer boots in the dust and keep steppin!
(4)Stacey C.
Knowing we had a big party of 8-10 people I called ahead at 3;30p for a 6p dinner. Upon arrival I checked in to get the buzzer because 3 of us had already arrived. Was told we couldnt be seated until the entire party had arrived. 615 rolls around and everyone is there so I informed them everyone was there. Was told the table they were waiting for was just about wrapping up so we would have to wait. We continued to wait and decided to go to the bar to grab a drink while we waited. Except it was dancing time so they refused to serve us anything at the bar because it was "dancing" time. At this point its now 10 til 7 and once I asked the speak to the manager our buzzer decides to go off conveniently. Even though we had been sitting by the front door the whole time and saw no parties leave to free the table we were "waiting" on. Absolutely worst experience ever. Will never be returning and recommend nobody else go there and get similar treatment. I can only imagine how bad the service would have been,once we were seated! What a shame I've always loved Texas Roadhouse they bring shame to the brand!!!
(1)Kevin K.
What a great place to eat.. Awesome food and great service. Just do the call in reservation thing first or else you may wait a while before being seated.
(5)Mike K.
The food is good but the service makes it almost not worth going there! I love their dinner salad for just a quick snack, it's just right and not super expensive. I think they could re-think their seasoning on their steaks, I'm a purist, salt and a little pepper and I'm happy, overall good quality beef but pricy (26 dollars for a ribeye)! The rolls are hot and fresh but you have to ask for regular butter as you may or may not like their cinnamon butter that comes with them. Now here's the rub and why good food equals 1 star, the service SUCKS! You're greeted by 4 to 6 hostesses, well maybe not exactly greeted because when I got there they were too busy doing their mandatory line dance that goes on every 10 minutes which does nothing but annoy. People were piled up and these girls were standing there dancing not a care in the world that actual paying customers were trying to get in the door. Several customers who apparently had already been waiting when the dancing started actually walked away and drove off! I was seated right by the door and got to witness this inept dining concept 1st hand, what's worse is that a manager (an old lady) was at the hostess area when this began and I boisterously commented when the music ended "OK TIME FOR EVERYONE TO GET BACK TO WORK AND TAKE CARE OF YOUR CUSTOMERS" she didn't flinch, she instead started to scold one of her staff for not turning in the right direction at the right time! By then a nice crowd was gathered at the front, the restaurant wasn't nearly full they were seating everyone but does it really take 6 people to be hostesses! Of the 6 only 3 were actually working, 1 was talking to one of the male servers for roughly 5 minutes while he was holding a tray of drinks for a table, you can tell the conversation was relationship oriented they may as well just run to the bathroom for a quickie since the manager was right there and didn't seem to care. It's a chain I get it, it's their shtick I get that too, but when dancing is more important than taking care of your paying customers, the same customers that make it possible for you to hire 6 hostesses that do nothing, maybe you should consider making some changes.
(1)Arlene P.
The food was delicious (the hot buttered rolls are addictive so plan on taking some of your meal home!). We were not fans of the shouting that occurred for everyone who had a birthday or other special event to celebrate. The noise level in general was a bit much for us. The wait was long but we would call in to get on the list prior to arrival next time. The service was excellent!
(4)Debra A.
This place is fun and has Great Ribs they are tasty and melt off the bone! We had the sweet potato side with marshmallows and it was delicious!! We went here on Black Friday for dinner and it was packed but well worth the 40 min wait! We didn't have reservations so would recommend them next time. Our server Brittany was excellent and kept our drinks refilled without asking her. We will go back again for sure.
(4)Mary D.
We were so excited to try this branch since it was close to our area. Went there to watch the Cardinals game last night. We followed an employee going inside from the reception thinking we were being led to our table only to find out we weren't (or so we thought). Realizing this mistake, another server politely led u to a table but we wanted to be able to watch the game so we were lucky to eventually get a table @ the bar. (They even wanted us to go back to reception area to let them know we wanted close to the TV's when there was another table being cleaned up). I whispered to the server that it was my daughter's birthday & she said "got it." My 10-year old daughter was really excited to be "greeted by the staff" & waited & waited...until we left the restaurant with NO BIRTHDAY GREETINGS:(. So as I was leaving I told the server she forgot the birthday greeting. She said sorry but too late:(. My daughter was already disappointed. We're better off going back to the branch @ 75th Ave. - employees over there are pay attention to their customers & they look like they're having more fun while dancing. The food was the same but customer service makes a big difference. The Cardinals lost & my daughter was disappointed on her birthday-"TOO MANY BAD MEMORIES."
(2)Lisa F.
Went here for a special occasion. I ordered a rib-eye steak, my wife got the chicken and ribs, and my mother got the steak kabobs. My rib-eye came seared, but completely raw in the middle. My wife's chicken was very chewy, almost as if it were cooked from frozen. After cutting into my steak, I sent it back. They put the same steak on the grill (which I thought they could never re-fire food like that), then the manager brought it back to me. I cut into another part of the steak and it was still raw. My wife then sent the chicken back because it was so chewy and quite undesirable after seeing my steak. My mothers kabobs were edible, still slightly under cooked,(her appetite also quickly went away) but she didn't want to complain. The manger apologized slightly insincerely and asked if she could bring us something else. I declined, because my appetite was lost at this point. The manager told us she was sorry and took the two meals off, but still had the audacity to charge me for the 3rd meal, and all drinks and add on's. I would have expected her to comp the whole meal (which I could car less really) and ask for my return business. The waitress kind of disappeared after this all started happening, as if she didn't really know how to handle the situation. This was a week day, afternoon..... They weren't busy and there should have been plenty opportunity for quality control. Needless to say, I won't be going back.... I'd rather drive the distance to a restaurant that cares more about the quality of the product they provide, rather then care about dancing to some song every 15 minutes.
(1)Abe A.
Excellent food and service!! Can be a long wait, but you can call ahead and out your name in. Totally worth the wait!!!
(5)Dean S.
Visited this TR three times now and been pretty satisfied, food was good, service was good, atmosphere was horrible. When a certain song is played all the waitresses stop, clap there hands as loud as they can, scream something that doesn't sound like english and wave their butts right near your food on the table. I enjoy having a casual conversation with my wife when we go out to eat, yes even after 40yrs of marriage we enjoy talking to each other. TR can't quite decide if they want to be a restaurant or a beer swilling bar. Maybe they need to separate the bar section from the restaurant, would make me happy.
(3)Kathy S.
I have been to other Texas Roadhouses here in the Valley and Back East. This location is my favorite. This has to do with the outstanding service we received tonight from Garrett. It was my eleven year old son's birthday, and Garrett made all of us feel special. He kept our drinks full and made sure all our special requests ( Extra Extra Crispy Steak Fries!) We did not have a wait because we got there at five o' clock, but there was a line out the door by the time we left. My son saw them dancing and said he wants work there when he is in college. The whole staff was on top of their game, and acted like working there was the real happiest place on earth. We will be back!
(5)Monty B.
Second visit even better than first. New Year's Eve was packed. We called ahead, went smooth, waited in the bar for our table and decided to just eat there. Bartender Kevin handled it for us. Food was very good, service outstanding and the employees have fun. We will be regulars here.
(5)Debbie O.
Four of us for dinner. They brought out one person's steak, two others got a salad and the third got nothing. When I asked about the rest of the food I was told only that which she brought out would fit on tray and rest would come in awhile. She sent manager over who said that they mixed our food up with another table and all of our food would come out again. When it finally came the steak was tough she asked if I wanted another and at an hour and a half into waiting, I said no thanks. She asked if I wanted the steak taken off my bill. I said that would be nice since I'm not able to eat it. The waitress never came back to ask if we needed drink refills or anything else; even to bring our check. The manager finally came back over and apologized and comped the meals and gave us coupons to come again. I might try it again but I was not impressed with food or service.
(1)Tim M.
We like the TR on 75th, but this one didn't make a good meal. Maybe they hadn't really gotten set up well yet. Mac and cheese was from a box, unlike at the other location. Steak just didn't taste good. Too bad, as this location is much closer.
(2)Chuck K.
We headed over around 7:00pm they had a 20-30 min wait. Had peanuts while waiting and got to see food being run, which looked amazing. So now to the food and service... Ordered 6oz sirloin, Caesar salad with loaded baked potato. Very tender but lukewarm. Husband had 16 oz ribeye smothered, salad and green beans with a side of ribs, sirloin was cold.rest of food was great and came out fast, now with that said server came to table as soon as we started to eat and we were able to tell her about cold steak which she promptly took to get a new one and sent manager over. The manager was apologetic and took off steaks from meal and have my husband a new hot steak. Sever came back table many times to refill and ask about meals. I was very impressed with both sever and manager. We will come back again. Server was Lisa she's great, Manager was Carolyn ( I think )
(4)A P.
Would give negative stars if I could. My visit last night with a party of two was the first time I have ever been so irritated that I literally walked out of a restaurant. First off made a reservation by calling the restaurant and getting a confirmation code, was told the wait would be 50 minutes and was asked if that was okay, I acknowledged and did not mind waiting since I knew it would be busy on a friday night. Went to the restaurant and checked in at exactly 45minutes after booking the telephone reservation. When the hostess checked us in she told us it would be another 20 minute wait, ridiculous I thought given we had a reservation... but since its friday night I let it go and decided to wait and just review the menu so we would know exactly what we wanted by the time we where seated. About 10 minutes went by and we where seated (Cool, I thought, we did not wait 20 minutes..) our server was Tiana (not sure about the spelling) I don't know if she knew this was her last night working there or had plans to quit but she took 20 minutes after we were seated before she came over and took our drink order, at this time we did not even know who our server was other then the name but once she came over I made the connection, she was chit-chatting with other guests at a table 2 tables down from us, not serving them food, or getting drinks, just having small talk when she saw other guests seated in her section.... FOR 20 MINUTES! To make matters worse once we ordered our drinks, simple lemonade and water it took 15 minutes to receive them, once the drinks finally came we where ready to order, our waitress asked if we wanted bread, we kindly declined and stated that we where ready to order our food. This is where it gets really bad... We ordered the food, 15 minutes went by then all of a sudden the other waitresses were seating other guests around us on tables which where empty (guests that arrived after us).. they were promptly seated and drinks taken immediately..... we were still waiting on our food.. 20 minutes after having ordered the place broke out into "footloose" music and all the servers were dancing in the aisles, including ours, in front of our table... no acknowledgement or news of our orders was given, not before the dancing began or after the song was over, when the song was over (approximately 5 min) *total 25/30 min at this point, from time of order* our waitress leaves immediately after the song. Then another 15 minutes goes by and it has been nearly 30-45minutes since we placed our order and we see two tables of couples seated near us who clearly arrived after we did who received their food and began eating. At this point we waited another 5 minutes, absolutely no word from our server about status and we got up and left, worse service I have ever had, EVER! I will never go back to this texas roadhouse ever again. It is a shame this restaurant was built in November and already it is operated in such a poor fashion. My suggestion to anyone else, go to the red lobster or olive garden nearby, I have frequented both those establishments multiple times and never have any issues.
(1)