Red Robin... Yummmmmmm The Gourmet Burgers are the best chain burger option out there. These things will kill your waistline, stretch your colon, cause minor heart calcification, and are relatively expensive. And they are worth it! Add the tower of onion rings and I think the paper in the basket is a template Last Will and Testament form. Very family friendly with kid options galore, a diner feel, small arcade, and even free balloons. Service can be hit or miss with younger wait staff. Oddly, I've had three waiters-in-training with their mentors in five vists. Good overall, though. Carry on my burger brethren...
(4)
Edward D.
Management gave me a call today, apologizes, and said they have taken steps to cure the issues. That is a great thing when a restaurants can admit they have an problem and his taking steps to get better. They were very sincere and apologetic. For this reason alone I will be adding a star to their rating.
(3)
Deni G.
Great Place For The Kids I have to admit Red Robin usually isn't my first choice of places to grab a quick bite to eat. However, my nephew loves Red Robin and it's a great place for the kids. The burgers, California chicken burger, and onion ring tower are great and have never been a disappointment. Although, I think the burgers are getting smaller. The fries are also very good and I love their salt. My nephew enjoys the fries because they are "endless" and he can eat as many as he wishes. Service is usually fast, prices are reasonable, and the food is good. You could do worse in a pinch.
(3)
Ray T.
All waitstaff please pay attention... Do not take the glasses from our table to refill them, disappear for five minutes, and return with a tray of drink refills for other tables all mixed together with ours. I got my refilled drink back with a chewed straw and I didn't chew it. Our waitress got very upset when I informed her that our refilled glasses did not belong to us and she took them away again to refill them or get us new ones. Who knows? Then she was so upset that I questioned her, she wouldn't even return to our table with the check and made another server do it. NEVER WILL WE RETURN TO THIS LOCATION. Rocio, you only got a tip because my teenage daughter was upset that I wasn't going to tip you even with the poor service and bad attitude. I DO NOT WANT TO DRINK OUT OF SOMEONES GLASS OR USE SOMEONES CHEWED UP STRAW. Bring me a new drink or a pitcher to refill our iced teas. Also, that french dip is WAY TOO salty. I've never had anything so salty.
(1)
Bridget A.
I love me some Red Robin! I am never disappointed with their burgers. I have tried almost all of them. My favorite is the royal red robin!! They have good drinks and specials. Also the service is pretty great! Rocio attended us tonight and she was AMAZING!! Rocio always had our drinks coming and she was accurate on our order and fast! Love coming here.
(4)
Tim T.
Really disappointing service. This restaurant was in my regular list but not anymore. I sat at the bar for 10 minutes at lunch and didn't have a single employee acknowledge my presence. I wasn't greeted at the door either. This is lunch hour. No wonder the parking lot is empty! !!
(1)
Stan B.
No, just no! That manager lady is clueless about customer service and serving hot food. When will Goodyear folks start to stand up to these crappy chain restaurants. Stop giving them your hard earned money.
(1)
Michael S.
We have eaten here several times and the service is hit or miss. We have had absolutely horrible service and then good service. Today was good service. Van was our server. She was bubbly and on top of things. My parents got the bottomless rootbeer float. We have ordered these in the past and notice that for whatever reason they never seem to have enough ice cream. The food is always ok at Red Robin. Based on today's visit RR would get a 4 but based on all visits together it is about 2.5 and that is largely based on the less than stellar service that we usually get from here. The food however, has always been good.
(3)
Bekah L.
So sad to have to update this review negatively. We used to enjoy this Red Robin often when the food used to come out hot and tasty but it has now become a place of bland cold burgers with the worst service. Servers and those running food have no clue what they're doing. Don't get excited when your food finally comes after a long wait, it's probably some other tables food. Alexis was our server and she is the cherry on top of why we will not be returning to Red Robin in the near future. They will rush you to pay your check before you finish chewing on your second bite of your burger. No offering desserts. No cleaning trash off your tables. So glad we came to enjoy a Friday night here to indulge..... NOT. Bye bye Red Robin.
(1)
Dawn D.
We haven't been to Red Robin in several years. It will be several more years before we go back. It has nothing to do with the service, it has everything to do with the food. We both ordered one of there Gourmet burgers, one Chophouse and the Blue burger. Over priced and undersized! A gourmet burger joint should sell hand pattied, thick juicy burgers. These burgers are frozen 1/4" thick burgers. Yes the burger looks huge when you get it because the bun is filled with toppings. Reminds me of the old commercial "Where's the Beef?" and fries were nothing special, frozen steak fries and a very small portion at that. The best burgers in Goodyear are served at the Haymaker on Litchfiled Rd, just north of Mc Dowell. This is not a chain....and the food is wonderful! Price wise I do believe it's cheaper and much tastier! Great fries too!
(2)
Sarah B.
I've been a red robin cluxks and fries fan for a very long time, this being said, when my way over cooked cluxks showed up I immediately knew. The manager said that's how they are and offered to bring me some more.... They never showed up! Also, red robin used to be the place for "families" now, not so much. They've taken a turn for the worse in my opinion. Still friendly, still bottomless fries, still probably the last time I'll come to this one again...until the kids request it!
(2)
Lisa K.
I will not be returning to this location. 3 times they brought overcooked/burnt pretzels and jalopeno coins. I just couldnt believe the manager was ok with serving me burnt food 3 times and didnt even ask if he get me something else, all he said was he would remove the item from my check, then left me sitting there to watch my friend eat her burger, had to stop another waitress to order something. Worst service!
(1)
Dailesa B.
I posted a review on the red robin in surprise and it was not a great experience. I received a gift card for the horrible service so we decided to try the one in Goodyear. This was way better than our last experience. Our server named mike was excellent. The food was great as well. The only thing I would say about this visit was it took a while to get bottomless sweet potato fries.
(4)
Alicia R.
All I am going to say is that our server Miranda was the worst waitress we have EVER had by far at any restaurant!!!!!! She obviously hates her job because you could read it all over her face! I have never been so appalled with food service in my life! You have defenitely lost my family as customers!! GOODBYE!
(1)
Becky W.
Always disappointed. However, my husband loves this place bc of the bottomless fries. Waitstaff has to be reminded to get refills. My order is always wrong. Food is a hit or miss. Hostess is always super nice.
(2)
Greg P.
We heard back from red Robin and they did a great job to make our experience much better the next time that we went. I really appreciate their efforts to improve and provide great customer service.
(4)
Gabriela T.
We have been to Red Robin a few times. Some times service is great, some times it is not. Some times the food has been great some times the food hasn't been good at all. Pretty much they are not very consistent... But today I was VERY disappointed with Red Robin. We have a toddler and a two week old newborn. If you are a parent; when you go out you want things to go as smooth as possible. So we decided to bring the stroller, so I could rock the stroller and put baby to sleep if need so to be. The place was not busy, it was pretty empty. So we walk in and the first thing they say is "oh you can't have a stroller inside, you can leave it up here but you cannot take it to the sitting area. I simply ask "why?". Their answer was that the space was reduced, but they could put one of those slings for the car seat. This made me upset, because the things that hold the car seats there are the same size as our stroller. Also if they don't have a lot of people why is it a big deal. This doesn't make it a kid friendly place to me. Therefore I will not be returning to Red Robbin. I have two kids!
(1)
Glenda E.
Still sucks!!!! Corporate needs to step in and make some changes and retrain the staff.
(1)
Keith C.
You should bring back the garlic fries. The new ones are not good. We do around 4 corporate dinners there every year for the last 4 years. Now we need to find a new place.
(1)
Terry H.
Ok, I have been going to red robin for like over 20 years. I just went last night and was so terribly disappointed. The portions have become so much smaller than they used to be. I used to look forward to treating myself to a really good juicy burger...not do last night. Service was ok, food was just...kind of bland...didn't wow me. I was so disappointed I doubt I will ever go back.
(2)
Beth C.
We hadn't been to Red Robin in many years, but having been given a gift card, we had a good reason to eat there. We visited on a Tuesday at 11:30am. The place was already busy and getting busier by the minute. The hostess sat us and no one came by our table for over ten minutes. We had time to review the whole menu, and it's a long menu, and then spent a few minutes trying to catch a server's eye. I really needed water. Our server finally introduced himself and we placed our full order. Our service was fine after that. We tried the pretzel bites as an appetizer. They weren't bad, but the texture inside wasn't that chewy. They were VERY hot on the outside, so that was in their favor. I told my husband, "They must have a really good heat lamp back there." The cheese dip wasn't that good. It was watered down Cheez Whiz, basically. I had the southwestern salad with grilled chicken. I asked for no jalapeno coins and for my dressing to be on the side, and it came out as requested. The salad was okay, though I make better at home. It was watery beneath the salad greens. My husband liked his hamburger, but his overall opinion was it was "okay." He much prefers Smashburger or Five Guys, which are also cheaper. Red Robin serves fewer fries on the side than they used to, which was quite fine, really, and makes sense since they offer bottomless fries. Our server did come by to ask if he wanted more fries. The food just didn't stand out to me. I realized I haven't missed Red Robin at all. We have plenty of other restaurants nearby that offer better and cheaper food, though this ended up being pleasant enough as a little lunch date for us.
(3)
Daniel B.
This is a nice local place for us. I was very impressed with their server staff that didn't refer back to the main server. Most places would just say, I'll let your server know, but here it didn't matter if it was their table or not, they were quick to take care of us. Great visit! Thanks
(5)
Joanne L.
Red robin... umm... Seriously the worst service I have ever received in any restaurant in my whole entire life. "Blue jay" the rudest manager ever in the bluest shirt I have ever seen, charged us 2.19 for "bottomless fries" after already purchasing bottomless fries. We didn't even eat them and when we asked her to return them she did this weird thing with her mouth and didn't give an answer. Our waiter kept rubbing her stomach like it was a genie bottle, I felt like I was on the Aladdin ride at Disneyland. Such terrible service and this is from a restaurant worker myself.
(1)
Melanee M.
Something wrong is going on at this location and I don't mean the remodel. We use to have a visit to our table by management, no more, that hasn't happened in months. They use to have fun, really good wait staff, that seems to have disappeared too. My waiter is one I've had before, tonight he was off his game and just appeared overwhelmed, I think maybe understaffed for a Saturday. Food was fine, although the time before last they messed up and sent out meat instead of the ordered Veggie Pattie, a suggestion-maybe, plate them or wrap them different so staff can tell the difference and not serve it.
(3)
Piranha P.
Just tried the turkey burger and it is awesome! I try to watch what I eat and not eat fast food, but this is a place I'm willing to visit often.
(5)
Derrick C.
Order was not staged, ordered wings as an appatizer they were cold, frys were cold, burger temp not great, refills took entirely to long, seemed rushed out after we asked for check, ordered a burger thinking it would count as our free birthday burger to later find out that it did not. Manager never came to check on us. Normally when we stop at a Red Robin we almost always see the manager in the dining room. This will be our last trip to this location. Very Disappointed!
(1)
Anna R.
We frequent this Red Robin. It has been a family fave for many months now. Unfortunately we were there on Sunday and didn't have the best experience. My friend had to send back her chicken sandwich because the texture of it was unlike actual meat. Don't know what was up with that. I agree with a previous poster who stated that the prices are going up and portions going down. This is a huge disappointment. I got a salad which last time I ordered it it was huge. Had to take some home. This time it was about half the size (thanks to their 'new' plating) and my chicken too had a very strange and chewy texture. I'm afraid we lost our good regular spot!!!! :(
(3)
Judy L.
I always enjoy their service, burgers, and ENDLESS fries. I normally only can eat the amount the give you always. But the thought of ENDLESS fries... hum.... I changed to have a cheeseburger with bacon today (in honor of my nephew). 7 of us came to honor my nephew and celebrate my MIL's birthday. Red Robin was his favie place and he LOVED the fries. 1 minor con.. They stuff 7 of us in this tiny booth. We were a tight family unit! =)
(4)
Jezel O.
Love the burgers. Love the service and love the decor. Every time I come here I get great food and awesome service.
(3)
Jade W.
Went to Red Robin for dinner the other night. We got the Chili Chili Con Queso as an appetizer. When it came out, I was surprised to see how few chips were on the plate. Most places give you a big basket of chips. $7 worth? Not so much. We forgot to say no salsa garnish on the queso so we had to scoop off the tomato chunks. But the queso tasted good and we even had some left over to dip our fries in. I ordered the Banzai Burger (no pink), and no lettuce, tomato, or mayo. That is one of three burgers I like to get. My other favorites are the Whiskey River BBQ Burger and the Royal Red Robin. My burger was cooked right and tasted good. I enjoyed dipping the fries in the leftover queso dip. I have to say I kind of miss the days when your food came in a basket and the burger was partly wrapped in paper. They are trying to be fancy now with the rectangular plates and bottomless metal cylinder for the fries. We asked our server for some more napkins and she brought us two. They sure are stingy with napkins here! She did a pretty good job keeping our waters refilled. And while she didn't ask if we wanted more fries, my friend requested some and she brought us a basket. Yay steak fries! Red Robin... YUMMMM
(3)
B C.
FOOD, SERVICE, ATMOSPHERE EXCELLENT...BUT!!! Our server Kyline was so sweet and charming. We enjoyed her so much. She is a hard worker and very attentive. In fact every one of the staff were so sweet and welcoming. The food taste and quality were EXC...but here's the BUT: the reason I can't give 5 stars is the portions are way UNDER SIZE. My friend had a burger that looked OK size wise to me but they shrink the size of your fries order. I had the chicken wrap....ABSOLUTELY DELICIOUS....BUT....here again the fries order was small served in this tiny stainless steel ring and the wrap looked like it was about 3/4 size it used to be. The check was just over $30 (no booze) and for that money they better fill up those plates if they want me back. A full good looking plate is what will bring me back. Too much empty space on the plate for my money. RR: WAKE UP and smell the French Fries!!!!!
(4)
L L.
I just had the $13.99 plus $1.35 for canned mushrooms French dip. Really, a $15.00 French dip that is so pueney?? Besides being small, it was way too salty!! The mushrooms tasted like they just came right out of the can! I've had waaaaay better AND bigger French dips for $10.00. Not going back because I feel ripped off.
(1)
Cesar C.
food was great waiters don't pay much attention you have to call them over in order for them to notice you need something
(3)
Jamie K.
Not at the top of my list anymore! Ordered the royal burger, when the burger came the egg was still runny in spots. A server came by and told me that that is how they cook them now. It will be a long time before i go back to any red robin. never saw a manager, never got refills on the drinks, had to ask for everything we wanted, ex. extra napkins. POOR SERVICE. POOR FOOD.
(1)
Gretchen N.
I do love this place. I find it a bit on the pricey side, but the cost is worth the service. Sometimes the food isn't perfect, but they always try to make it right.
(4)
Matthew F.
My kids love it! Needs better management. The fry's are great ask for well done and they are even better.
(4)
Gabe L.
We stopped by for the Tavern Double Tuesday. It was the last of the Cardinal's football season which is a buy a double tavern and get another burger free promotion. We've been to other Red Robin's but interestingly have never been to this location that is so close to our house. When we stop by Red Robin it's usually for a burger and crispy fish sandwich. The bottomless fries come with both so we'll usually get onion rings with one of the meals and share. We know what to expect with the burgers which is well cooked and pretty tasty. We enjoy our favorite burger spots too much to stop her often but it's about as good as you'll get without stepping up to a gourmet burger. For example, they don't ask how you want it cooked. I like the crispy fish sandwich though and get it each visit. The seasoning for the fries is nice but we always seem to fill up on the fries waiting for the meal so not sure why we ordered a hummus plate appetizer. The hummus was the plain type but had some flavor. Would be nice for the plate to come with a couple different types of hummus. I can't say it was freshly made but it was good with the carrots, cucumbers and kettle chips. Their service was good. We had to wait a couple minutes to be seated. There wasn't anybody up front so we kind of stood there for a while. Our server was awesome. She was very friendly, had some good recommendations for appetizers and was attentive. This location is clean and not too noisy. They have TV screens to catch the game but the volume is low so you can't hear it unless your in the bar area. We'll be back sometime to try something other than burgers.
(4)
Tammie A.
We normally have fantastic service at this Red Robin. Went tonight and ordered 2 salads, had LEXI as a waitress she took our order then we sat there for 40 minutes, she never once checked on us. We finally had to ask the host to check on our salads, still Lexi never came back. Finally one of the guys from the kitchen came out apologizing and trying to recite our order and getting it wrong. Still Lexi did not come over to apologize. Absolutely worst service ever, actually we received no service while watching many others get seated and receive their food. Red Robin hire people who care about customer service. She was terrible! We left with no food.
(1)
Morgan N.
Shady much? We went in for lunch on Sunday. After the back messed up my burger, the waiter argued with me about if it was the right burger or not. Then, after a 10 minute wait for the right burger, he stated he would remove the burger from the bill for the wait. Here's where it gets shady. He comes with the bill and says manager wouldn't approve the removal. Alright, no biggie. But then he takes the bill back and offered to pay $5 on it, but brings back a different bill instead for $45. I pay with credit, he turns around and charges my card for $60 and hands me back the receipt which says it was ran for the $60, but no itemized bill. Didn't say a thing, brought it to me quickly with his head down, dropped it and ran. Couldn't find him after that to clear it up. I didn't much care for the wait and I'm not upset that my order was put in wrong. I'm not even put off by being told they'd clear the burger off my receipt, then them not doing it. Instead, I'm a bit worried at how shady that waiter was, changing out receipts, charging more then he was supposed to, then disappearing instead of speaking up about it. If he's acting shady about a receipt, I wonder what else he is doing....
(1)
Nikki J.
Fun friendly servers and pretty good food! They are known for burgers but their salads are really good too!
(4)
Gabe A.
Total disaster from start to finish. We went in New Years about 6:30 or so. We were told there would be a 10 min wait. it was 30 min, and when we were seated there were at least 8 empty tables. Service was seriously lacking, servers and even the manager were sliding their butts on the back of our chairs because they were to lazy to walk around, lifting large trays over as they slid through. The food took way longer than it should have and was cold when it arrived. My little girl wanted some more fires, after waiting more than 20 min for a refill, were told it was going to be a while because they had to fill orders before they could refill my daughters fries. The restroom was discusting, there were towels on the floor and two of three stalls had no toilet paper. I've had better experiences at McDonald's, we couldn't have had a worse first meal of the year. Needless to say we will not be returning.
(1)
Mandy J.
I tend to avoid chains and I don't eat burgers and fries very often, so this place isn't really catering to me, anyhow... but for what it was, I didn't love it and I didn't hate it. Here's what I didn't love: I thought that the fries were supposed to be bottomless, but the server did not replenish them. The restaurant is really loud. For what I had -- burger, fries, and a soda -- I ended up leaving $20 for my portion of the meal. That's too expensive for what I had. I don't want to pay that much for a meal like that unless I'm at a theme park or somewhere else with more of a geographic monopoly... or unless it's like the best burger and fries of all time, which it wasn't. Here's what I did like: Even though the restaurant was crowded, we were seated quickly (party of 4). The two teenagers who were in our party wanted to share a milkshake and the server brought it already split into two for them, which was nice. My burger (guacamole bacon) was cooked the way I asked (medium rare -- sometimes places like this overcook even when I ask for medium rare) and tasted pretty good. It wasn't my favorite burger, but it was fine. I upgraded to sweet potato fries, and I liked them! Anyhow, it's Red Robin. It's a chain. You know what it's going to be before you go, probably. We went because the teenagers in our party wanted to go. It wasn't my choice, but I thought I would share. There is a Red Robin really n ear my house in Delaware, and I never go and likely won't go. No judgment if you like it... it's just not my thing!
(3)
James A.
I love burgers, but everytime I eat here, I fill up so fast and the burgers never sit right. They are tasty but they just don't sit right for some reason. Endless french fries could be the problem. I'll skip the steak fries and trow down another burger and see how that goes. Always good service.
(3)
Joe G.
What's not to like? The fish n chips, AMAZING. The pretzel bites, Outstanding. The booze, WOW. Don't forget the burgers. I like the RED ROYAL ROBIN. Delicious. Easily my favorite upper scale burger place.
(5)
Lauren R.
This Red Robin really struggles getting it right. Our food is consistently not hot when it arrives at our table. We ate lunch yesterday (restaurant was only half full) and I watched our food sit under the warming lights for at least 8 minutes. The waiter kept telling me our order would be our shortly. I gave them the benefit of the doubt and waited to see if this was indeed our food and it was. Fries were soggy and cold burger was only warm, kids meals were luke warm. I sent the burger back and told him I watched the food sit there the whole time under the lamps and wanted a fresh one made. Manager came over and gave us some hot fries while they remade the food but that was about it. Not really any apologies were made. This Red Robin is getting taken out of our rotation of restaurants.
(2)
Luciana L.
Not a bad place to get a decent burger. I especially like their garden burgers. Yum!
(4)
Bryan M.
This was the worst experience we have had in a long time. Burgers were just ok. First the hostess took way too long to seat us and was in no rush to get customers in even though it was busy. The food was just ok. For the price I think it was not worth it and I would have enjoyed in-n-out much more. Then when it came time to pay, we waited for 20 minutes to get out of that place. I will never return...
(1)
Corey Tess T.
took my sis and the kids here for a quick bite after shopping and i was very disappointed. The location is like any other RR in cleanliness and atmosphere, your basic family friendly sports bar.. but this visit was just terrible. The waiter forgot half the stuff we ordered, brought mixed up sides, and a wrong dish all together... took forever and then the manager came and corrected everything after we had to wait... We were very specific about a couple of things, like the temperature for the little ones food and it was ignored. Dining with little ones is always an adventure no matter what you do, so it helps if the staff understands and does their best to make the process painless. I probably won't come back here.
(1)
Darren L.
We came in and was assigned a table . 15 minutes later, no one bothered to serve us (not even a drink to start with). They seemed way too busy. Two waiters walked past us, looking at our table and just walked away as if they were too busy taking care of others. We walked out, telling them we waited too long; they said sorry but it was too late! Too crowded; long wait; unfriendly (stressed out) waiters ; we feel sorry for them! Chick fil a is healthier with much friendlier service!
(1)
bert p.
Went for lunch May 21, 2014. Not real busy in fact more help standing around doing nothing than customers. Waited 20 minutes for 2 simple burgers and fries. served with small piece of lettuce, onions strings not even a slice, and two paper thin unripe tomatoes. Nothing on the buns and nothing like mayo or mustard on tables. GET A CLUE PEOPLE. Terrible service and very marginal food. Had similar experiences several times at other location near 99th ave and McDowell. they have lost me and my family forever.
(1)
George M.
Always a great burger!
(4)
Michael M.
This is a pretty good restaurant that focuses on burgers. They have a great selection of appetizers and I would recommend getting their tower of onion rings. Every one of the burgers I've tried from here has been good and I would recommend getting one topped with crispy onion straws. I've also had their French Onion soup and that was very good as well. It's a great place to bring the kids as they provide some coloring material and the walls and interior are very colorful providing a good distraction for kids to look around. The noise level is also conducive to kids as you won't get a lot of strange looks if your child happens to get a little loud. They also have a good selection of chicken sandwiches as well if you aren't in the mood for a burger. Their steak fries are good and come in a bottomless bucket, with as many refills as you want. If you are in the mood for a decent priced burger and looking for quick service I would recommend checking Red Robin out. I've never had a bad experience with the restaurant.
(4)
Tim O.
Yummm
(4)
Conrad J.
This Red Robin is right down the street from my house and I am there on a monthly basis. The food is just like any other Red Robin really good but what really sets this location apart is the staff. I always get the best service no matter what waiter or waitress I get. The last time I was there one of the waitresses recognized us from a couple weeks before and made sure to come by and bring us a basket of fries and a large thing of ranch before our food came out. I have never had better service.
(5)
Bill H.
So.. Ordered takeout.. Got home to wrong order.. An inconvenience, but we go back to get our actual order.. 45 minutes late, we get home with our order... and it's screwed up.... I like red robin.. This one seems to have some issues.. Have experienced some issues while eating in as well.. Only gave them another chance because I got a gift card for Christmas....won't be back...
(2)
Madison E.
Burger with an egg on it? Yummmmmmmmmmmmmmmmmmmmmmmm! Perfect for familes!
(4)
Humberto A.
For a chain restaurant; Red Robin is a sure family & friends sit-down place for burgers & drinks. Endless Steak Fry's, now you can't go wrong with that!
(3)
Katie M.
I have been to this location a number of times. Each time, the service has not been great. We have waited too long for menus, drinks, and for our order to be taken. We were given our food and still had no silverware. Three separate people in our party asked for silverware at different times. We still never received it and had to walk up to the hostess to get some on our own so we could eat our food! The food and drinks are pretty good but I will never return to this location due to the poor service.
(2)
Lisa M.
It's a Red Robin. It's great for a chain restaurant and I love their Banzai Burger! Good selection of beers and even some local brews (try the Moose Drool or Epicenter from SanTan Brewing). The service here is really great and the staff is extremely friendly. What I do like about this particular location is that the bar is on one side and there are no kids allowed in the bar area, so if you're with a group of friends, you don't have to worry about screaming kids.
(4)
Stacey H.
Great service, solid choice for a good meal. I know it's a burger place but I love the fish and chips as well. Fries are fantastic and endless but I only have wanted more when I split a burger with someone you really get plenty with your meal. Service has always been wonderful, never anything less then completely friendly and helpful.
(4)
Jen T.
Ya know we have been eating RR for a long time and after today I think I will skip it for a LONG time. Service here is hit or miss, ( San Diego is always good ) and today was a definite miss. I ordered my food with guac on the side and pickles. Never got either because our waitress didn't come back til we were pretty much done. I did get my guac finally and it was too late lol! So the waitress said "oh my manager took off some for not getting your food right' ha ha we get the bill and he took off a $1.50 on a $10 burger. Why bother RR? I would have rather had nothing taken off because what a joke to do so little when my food sucked!!! The manager is ridiculous and I hope he reads this. Way to take care of your customers.
(1)
Erin D.
Can I tell you how much I love this place? Because I do! it is a perfect place to take my kiddo's and I usually try to take them here for dinner once a week. The staff is always friendly and helpful and the food is just right. Sometimes it takes a little too long to get our order, but all things aside it has good family atmosphere. My daughter loves ordering their Shirley Temple drinks with extra cherries! :)
(4)
Robert S.
Service was fast and friendly. Food was hot and fast. Order was accurate, drink was always full and the restaurant was clean.
(5)
Matt W.
No plastic in my burger just friendly and fast service. not the best or worst place to go in Goodyear but a chill and relaxing hipster joint. Good burger and okay on the wallet. The strawberry lemonade is killer good, I think I drink 6+ in one meal. Our server gave us everything we asked for and did not forget about us which is more than I can say about other places around here (macaroni grill).
(3)
Jeremy S.
Always great. Try the Royal Red Robin Burger!!
(5)
Elizabeth V.
I love it nice service food excellent and our server Britney was so sweet I give to her +A... Thanks continue with this service and very good taste
(5)
Jason V.
Always love it here! Best fish n chips ever!
(5)
J L.
First time at a Red Robin. Went in for their specialty limited time only Oktoberfest Burger. It did not disappoint. Ingredients were fresh, and the burger itself was tasty. Lots of menu choices - I only wish the pretzel bun was a regular choice. Most of all we were impressed with the cleanliness of the restaurant. Perhaps because it was relatively new, it was not very busy at the beginning of the lunch "hour". Waitress was attentive, honestly friendly, and very helpful (wish I remembered her name). I really liked that the tables were high, so you don't have to bend over to eat. (Parents should love this as it keeps your children from leaning their elbows on the table! ;)
(4)
Jake V.
Good variety of burgers. Love the guac bacon burger and bleu ribbon burger. Also love this location it's smaller than most RRs but less busy also.
(3)
Dean S.
We stopped in at the Goodyear RR last night for a quick bite, second visit to this location and only the second time in a RR. The service was average, my wife's burger was good, intructions on toppings was ignored by the kitchen. My soup came out cold, two visits, two bowls of cold soup, by the time it was heated my wife was done with her dinner, this is something they need to work on. I will give them one more try before deleting them from my options for dinner, it is really a shame that all sport bar type restaurants are cut from the exact same mold, nothing new here or exciting, just noisey and pretty good food for a premium price.
(2)
Steve L.
The service is always awesome. Love the Banzai burger too. My family has been going to RR for years and its always a great experience.
(5)
Ray T.
Went here with the family last night. Food was good and the service was very friendly. Will go back
(5)
Darren L.
We came in and was assigned a table . 15 minutes later, no one bothered to serve us (not even a drink to start with). They seemed way too busy. Two waiters walked past us, looking at our table and just walked away as if they were too busy taking care of others. We walked out, telling them we waited too long; they said sorry but it was too late! Too crowded; long wait; unfriendly (stressed out) waiters ; we feel sorry for them! Chick fil a is healthier with much friendlier service!
(1)
Corey Tess T.
took my sis and the kids here for a quick bite after shopping and i was very disappointed. The location is like any other RR in cleanliness and atmosphere, your basic family friendly sports bar.. but this visit was just terrible. The waiter forgot half the stuff we ordered, brought mixed up sides, and a wrong dish all together... took forever and then the manager came and corrected everything after we had to wait... We were very specific about a couple of things, like the temperature for the little ones food and it was ignored. Dining with little ones is always an adventure no matter what you do, so it helps if the staff understands and does their best to make the process painless. I probably won't come back here.
(1)
bert p.
Went for lunch May 21, 2014. Not real busy in fact more help standing around doing nothing than customers. Waited 20 minutes for 2 simple burgers and fries. served with small piece of lettuce, onions strings not even a slice, and two paper thin unripe tomatoes. Nothing on the buns and nothing like mayo or mustard on tables. GET A CLUE PEOPLE. Terrible service and very marginal food. Had similar experiences several times at other location near 99th ave and McDowell. they have lost me and my family forever.
(1)
Joe G.
What's not to like? The fish n chips, AMAZING. The pretzel bites, Outstanding. The booze, WOW. Don't forget the burgers. I like the RED ROYAL ROBIN. Delicious. Easily my favorite upper scale burger place.
(5)
Michael M.
This is a pretty good restaurant that focuses on burgers. They have a great selection of appetizers and I would recommend getting their tower of onion rings. Every one of the burgers I've tried from here has been good and I would recommend getting one topped with crispy onion straws. I've also had their French Onion soup and that was very good as well. It's a great place to bring the kids as they provide some coloring material and the walls and interior are very colorful providing a good distraction for kids to look around. The noise level is also conducive to kids as you won't get a lot of strange looks if your child happens to get a little loud. They also have a good selection of chicken sandwiches as well if you aren't in the mood for a burger. Their steak fries are good and come in a bottomless bucket, with as many refills as you want. If you are in the mood for a decent priced burger and looking for quick service I would recommend checking Red Robin out. I've never had a bad experience with the restaurant.
(4)
Tim O.
Yummm
(4)
Katie M.
I have been to this location a number of times. Each time, the service has not been great. We have waited too long for menus, drinks, and for our order to be taken. We were given our food and still had no silverware. Three separate people in our party asked for silverware at different times. We still never received it and had to walk up to the hostess to get some on our own so we could eat our food! The food and drinks are pretty good but I will never return to this location due to the poor service.
(2)
J L.
First time at a Red Robin. Went in for their specialty limited time only Oktoberfest Burger. It did not disappoint. Ingredients were fresh, and the burger itself was tasty. Lots of menu choices - I only wish the pretzel bun was a regular choice. Most of all we were impressed with the cleanliness of the restaurant. Perhaps because it was relatively new, it was not very busy at the beginning of the lunch "hour". Waitress was attentive, honestly friendly, and very helpful (wish I remembered her name). I really liked that the tables were high, so you don't have to bend over to eat. (Parents should love this as it keeps your children from leaning their elbows on the table! ;)
(4)
Conrad J.
This Red Robin is right down the street from my house and I am there on a monthly basis. The food is just like any other Red Robin really good but what really sets this location apart is the staff. I always get the best service no matter what waiter or waitress I get. The last time I was there one of the waitresses recognized us from a couple weeks before and made sure to come by and bring us a basket of fries and a large thing of ranch before our food came out. I have never had better service.
(5)
Jake V.
Good variety of burgers. Love the guac bacon burger and bleu ribbon burger. Also love this location it's smaller than most RRs but less busy also.
(3)
Dean S.
We stopped in at the Goodyear RR last night for a quick bite, second visit to this location and only the second time in a RR. The service was average, my wife's burger was good, intructions on toppings was ignored by the kitchen. My soup came out cold, two visits, two bowls of cold soup, by the time it was heated my wife was done with her dinner, this is something they need to work on. I will give them one more try before deleting them from my options for dinner, it is really a shame that all sport bar type restaurants are cut from the exact same mold, nothing new here or exciting, just noisey and pretty good food for a premium price.
(2)
Steve L.
The service is always awesome. Love the Banzai burger too. My family has been going to RR for years and its always a great experience.
(5)
Ray T.
Went here with the family last night. Food was good and the service was very friendly. Will go back
(5)
Deni G.
Great Place For The Kids I have to admit Red Robin usually isn't my first choice of places to grab a quick bite to eat. However, my nephew loves Red Robin and it's a great place for the kids. The burgers, California chicken burger, and onion ring tower are great and have never been a disappointment. Although, I think the burgers are getting smaller. The fries are also very good and I love their salt. My nephew enjoys the fries because they are "endless" and he can eat as many as he wishes. Service is usually fast, prices are reasonable, and the food is good. You could do worse in a pinch.
(3)
Gabriela T.
We have been to Red Robin a few times. Some times service is great, some times it is not. Some times the food has been great some times the food hasn't been good at all. Pretty much they are not very consistent... But today I was VERY disappointed with Red Robin. We have a toddler and a two week old newborn. If you are a parent; when you go out you want things to go as smooth as possible. So we decided to bring the stroller, so I could rock the stroller and put baby to sleep if need so to be. The place was not busy, it was pretty empty. So we walk in and the first thing they say is "oh you can't have a stroller inside, you can leave it up here but you cannot take it to the sitting area. I simply ask "why?". Their answer was that the space was reduced, but they could put one of those slings for the car seat. This made me upset, because the things that hold the car seats there are the same size as our stroller. Also if they don't have a lot of people why is it a big deal. This doesn't make it a kid friendly place to me. Therefore I will not be returning to Red Robbin. I have two kids!
(1)
Glenda E.
Still sucks!!!! Corporate needs to step in and make some changes and retrain the staff.
(1)
Keith C.
You should bring back the garlic fries. The new ones are not good. We do around 4 corporate dinners there every year for the last 4 years. Now we need to find a new place.
(1)
Mandy J.
I tend to avoid chains and I don't eat burgers and fries very often, so this place isn't really catering to me, anyhow... but for what it was, I didn't love it and I didn't hate it. Here's what I didn't love: I thought that the fries were supposed to be bottomless, but the server did not replenish them. The restaurant is really loud. For what I had -- burger, fries, and a soda -- I ended up leaving $20 for my portion of the meal. That's too expensive for what I had. I don't want to pay that much for a meal like that unless I'm at a theme park or somewhere else with more of a geographic monopoly... or unless it's like the best burger and fries of all time, which it wasn't. Here's what I did like: Even though the restaurant was crowded, we were seated quickly (party of 4). The two teenagers who were in our party wanted to share a milkshake and the server brought it already split into two for them, which was nice. My burger (guacamole bacon) was cooked the way I asked (medium rare -- sometimes places like this overcook even when I ask for medium rare) and tasted pretty good. It wasn't my favorite burger, but it was fine. I upgraded to sweet potato fries, and I liked them! Anyhow, it's Red Robin. It's a chain. You know what it's going to be before you go, probably. We went because the teenagers in our party wanted to go. It wasn't my choice, but I thought I would share. There is a Red Robin really n ear my house in Delaware, and I never go and likely won't go. No judgment if you like it... it's just not my thing!
(3)
James A.
I love burgers, but everytime I eat here, I fill up so fast and the burgers never sit right. They are tasty but they just don't sit right for some reason. Endless french fries could be the problem. I'll skip the steak fries and trow down another burger and see how that goes. Always good service.
(3)
Lauren R.
This Red Robin really struggles getting it right. Our food is consistently not hot when it arrives at our table. We ate lunch yesterday (restaurant was only half full) and I watched our food sit under the warming lights for at least 8 minutes. The waiter kept telling me our order would be our shortly. I gave them the benefit of the doubt and waited to see if this was indeed our food and it was. Fries were soggy and cold burger was only warm, kids meals were luke warm. I sent the burger back and told him I watched the food sit there the whole time under the lamps and wanted a fresh one made. Manager came over and gave us some hot fries while they remade the food but that was about it. Not really any apologies were made. This Red Robin is getting taken out of our rotation of restaurants.
(2)
Luciana L.
Not a bad place to get a decent burger. I especially like their garden burgers. Yum!
(4)
Bryan M.
This was the worst experience we have had in a long time. Burgers were just ok. First the hostess took way too long to seat us and was in no rush to get customers in even though it was busy. The food was just ok. For the price I think it was not worth it and I would have enjoyed in-n-out much more. Then when it came time to pay, we waited for 20 minutes to get out of that place. I will never return...
(1)
Anna R.
We frequent this Red Robin. It has been a family fave for many months now. Unfortunately we were there on Sunday and didn't have the best experience. My friend had to send back her chicken sandwich because the texture of it was unlike actual meat. Don't know what was up with that. I agree with a previous poster who stated that the prices are going up and portions going down. This is a huge disappointment. I got a salad which last time I ordered it it was huge. Had to take some home. This time it was about half the size (thanks to their 'new' plating) and my chicken too had a very strange and chewy texture. I'm afraid we lost our good regular spot!!!! :(
(3)
Jade W.
Went to Red Robin for dinner the other night. We got the Chili Chili Con Queso as an appetizer. When it came out, I was surprised to see how few chips were on the plate. Most places give you a big basket of chips. $7 worth? Not so much. We forgot to say no salsa garnish on the queso so we had to scoop off the tomato chunks. But the queso tasted good and we even had some left over to dip our fries in. I ordered the Banzai Burger (no pink), and no lettuce, tomato, or mayo. That is one of three burgers I like to get. My other favorites are the Whiskey River BBQ Burger and the Royal Red Robin. My burger was cooked right and tasted good. I enjoyed dipping the fries in the leftover queso dip. I have to say I kind of miss the days when your food came in a basket and the burger was partly wrapped in paper. They are trying to be fancy now with the rectangular plates and bottomless metal cylinder for the fries. We asked our server for some more napkins and she brought us two. They sure are stingy with napkins here! She did a pretty good job keeping our waters refilled. And while she didn't ask if we wanted more fries, my friend requested some and she brought us a basket. Yay steak fries! Red Robin... YUMMMM
(3)
B C.
FOOD, SERVICE, ATMOSPHERE EXCELLENT...BUT!!! Our server Kyline was so sweet and charming. We enjoyed her so much. She is a hard worker and very attentive. In fact every one of the staff were so sweet and welcoming. The food taste and quality were EXC...but here's the BUT: the reason I can't give 5 stars is the portions are way UNDER SIZE. My friend had a burger that looked OK size wise to me but they shrink the size of your fries order. I had the chicken wrap....ABSOLUTELY DELICIOUS....BUT....here again the fries order was small served in this tiny stainless steel ring and the wrap looked like it was about 3/4 size it used to be. The check was just over $30 (no booze) and for that money they better fill up those plates if they want me back. A full good looking plate is what will bring me back. Too much empty space on the plate for my money. RR: WAKE UP and smell the French Fries!!!!!
(4)
Daniel B.
This is a nice local place for us. I was very impressed with their server staff that didn't refer back to the main server. Most places would just say, I'll let your server know, but here it didn't matter if it was their table or not, they were quick to take care of us. Great visit! Thanks
(5)
Derrick C.
Order was not staged, ordered wings as an appatizer they were cold, frys were cold, burger temp not great, refills took entirely to long, seemed rushed out after we asked for check, ordered a burger thinking it would count as our free birthday burger to later find out that it did not. Manager never came to check on us. Normally when we stop at a Red Robin we almost always see the manager in the dining room. This will be our last trip to this location. Very Disappointed!
(1)
Dawn D.
We haven't been to Red Robin in several years. It will be several more years before we go back. It has nothing to do with the service, it has everything to do with the food. We both ordered one of there Gourmet burgers, one Chophouse and the Blue burger. Over priced and undersized! A gourmet burger joint should sell hand pattied, thick juicy burgers. These burgers are frozen 1/4" thick burgers. Yes the burger looks huge when you get it because the bun is filled with toppings. Reminds me of the old commercial "Where's the Beef?" and fries were nothing special, frozen steak fries and a very small portion at that. The best burgers in Goodyear are served at the Haymaker on Litchfiled Rd, just north of Mc Dowell. This is not a chain....and the food is wonderful! Price wise I do believe it's cheaper and much tastier! Great fries too!
(2)
Sarah B.
I've been a red robin cluxks and fries fan for a very long time, this being said, when my way over cooked cluxks showed up I immediately knew. The manager said that's how they are and offered to bring me some more.... They never showed up! Also, red robin used to be the place for "families" now, not so much. They've taken a turn for the worse in my opinion. Still friendly, still bottomless fries, still probably the last time I'll come to this one again...until the kids request it!
(2)
Lisa K.
I will not be returning to this location. 3 times they brought overcooked/burnt pretzels and jalopeno coins. I just couldnt believe the manager was ok with serving me burnt food 3 times and didnt even ask if he get me something else, all he said was he would remove the item from my check, then left me sitting there to watch my friend eat her burger, had to stop another waitress to order something. Worst service!
(1)
Dailesa B.
I posted a review on the red robin in surprise and it was not a great experience. I received a gift card for the horrible service so we decided to try the one in Goodyear. This was way better than our last experience. Our server named mike was excellent. The food was great as well. The only thing I would say about this visit was it took a while to get bottomless sweet potato fries.
(4)
Alicia R.
All I am going to say is that our server Miranda was the worst waitress we have EVER had by far at any restaurant!!!!!! She obviously hates her job because you could read it all over her face! I have never been so appalled with food service in my life! You have defenitely lost my family as customers!! GOODBYE!
(1)
Ray T.
All waitstaff please pay attention... Do not take the glasses from our table to refill them, disappear for five minutes, and return with a tray of drink refills for other tables all mixed together with ours. I got my refilled drink back with a chewed straw and I didn't chew it. Our waitress got very upset when I informed her that our refilled glasses did not belong to us and she took them away again to refill them or get us new ones. Who knows? Then she was so upset that I questioned her, she wouldn't even return to our table with the check and made another server do it. NEVER WILL WE RETURN TO THIS LOCATION. Rocio, you only got a tip because my teenage daughter was upset that I wasn't going to tip you even with the poor service and bad attitude. I DO NOT WANT TO DRINK OUT OF SOMEONES GLASS OR USE SOMEONES CHEWED UP STRAW. Bring me a new drink or a pitcher to refill our iced teas. Also, that french dip is WAY TOO salty. I've never had anything so salty.
(1)
Bridget A.
I love me some Red Robin! I am never disappointed with their burgers. I have tried almost all of them. My favorite is the royal red robin!! They have good drinks and specials. Also the service is pretty great! Rocio attended us tonight and she was AMAZING!! Rocio always had our drinks coming and she was accurate on our order and fast! Love coming here.
(4)
Tim T.
Really disappointing service. This restaurant was in my regular list but not anymore. I sat at the bar for 10 minutes at lunch and didn't have a single employee acknowledge my presence. I wasn't greeted at the door either. This is lunch hour. No wonder the parking lot is empty! !!
(1)
Stan B.
No, just no! That manager lady is clueless about customer service and serving hot food. When will Goodyear folks start to stand up to these crappy chain restaurants. Stop giving them your hard earned money.
(1)
Michael S.
We have eaten here several times and the service is hit or miss. We have had absolutely horrible service and then good service. Today was good service. Van was our server. She was bubbly and on top of things. My parents got the bottomless rootbeer float. We have ordered these in the past and notice that for whatever reason they never seem to have enough ice cream. The food is always ok at Red Robin. Based on today's visit RR would get a 4 but based on all visits together it is about 2.5 and that is largely based on the less than stellar service that we usually get from here. The food however, has always been good.
(3)
Bekah L.
So sad to have to update this review negatively. We used to enjoy this Red Robin often when the food used to come out hot and tasty but it has now become a place of bland cold burgers with the worst service. Servers and those running food have no clue what they're doing. Don't get excited when your food finally comes after a long wait, it's probably some other tables food. Alexis was our server and she is the cherry on top of why we will not be returning to Red Robin in the near future. They will rush you to pay your check before you finish chewing on your second bite of your burger. No offering desserts. No cleaning trash off your tables. So glad we came to enjoy a Friday night here to indulge..... NOT. Bye bye Red Robin.
(1)
Becky W.
Always disappointed. However, my husband loves this place bc of the bottomless fries. Waitstaff has to be reminded to get refills. My order is always wrong. Food is a hit or miss. Hostess is always super nice.
(2)
Greg P.
We heard back from red Robin and they did a great job to make our experience much better the next time that we went. I really appreciate their efforts to improve and provide great customer service.
(4)
Melanee M.
Something wrong is going on at this location and I don't mean the remodel. We use to have a visit to our table by management, no more, that hasn't happened in months. They use to have fun, really good wait staff, that seems to have disappeared too. My waiter is one I've had before, tonight he was off his game and just appeared overwhelmed, I think maybe understaffed for a Saturday. Food was fine, although the time before last they messed up and sent out meat instead of the ordered Veggie Pattie, a suggestion-maybe, plate them or wrap them different so staff can tell the difference and not serve it.
(3)
Judy L.
I always enjoy their service, burgers, and ENDLESS fries. I normally only can eat the amount the give you always. But the thought of ENDLESS fries... hum.... I changed to have a cheeseburger with bacon today (in honor of my nephew). 7 of us came to honor my nephew and celebrate my MIL's birthday. Red Robin was his favie place and he LOVED the fries. 1 minor con.. They stuff 7 of us in this tiny booth. We were a tight family unit! =)
(4)
Jezel O.
Love the burgers. Love the service and love the decor. Every time I come here I get great food and awesome service.
(3)
L L.
I just had the $13.99 plus $1.35 for canned mushrooms French dip. Really, a $15.00 French dip that is so pueney?? Besides being small, it was way too salty!! The mushrooms tasted like they just came right out of the can! I've had waaaaay better AND bigger French dips for $10.00. Not going back because I feel ripped off.
(1)
Cesar C.
food was great waiters don't pay much attention you have to call them over in order for them to notice you need something
(3)
Jamie K.
Not at the top of my list anymore! Ordered the royal burger, when the burger came the egg was still runny in spots. A server came by and told me that that is how they cook them now. It will be a long time before i go back to any red robin. never saw a manager, never got refills on the drinks, had to ask for everything we wanted, ex. extra napkins. POOR SERVICE. POOR FOOD.
(1)
Gretchen N.
I do love this place. I find it a bit on the pricey side, but the cost is worth the service. Sometimes the food isn't perfect, but they always try to make it right.
(4)
Matthew F.
My kids love it! Needs better management. The fry's are great ask for well done and they are even better.
(4)
Gabe L.
We stopped by for the Tavern Double Tuesday. It was the last of the Cardinal's football season which is a buy a double tavern and get another burger free promotion. We've been to other Red Robin's but interestingly have never been to this location that is so close to our house. When we stop by Red Robin it's usually for a burger and crispy fish sandwich. The bottomless fries come with both so we'll usually get onion rings with one of the meals and share. We know what to expect with the burgers which is well cooked and pretty tasty. We enjoy our favorite burger spots too much to stop her often but it's about as good as you'll get without stepping up to a gourmet burger. For example, they don't ask how you want it cooked. I like the crispy fish sandwich though and get it each visit. The seasoning for the fries is nice but we always seem to fill up on the fries waiting for the meal so not sure why we ordered a hummus plate appetizer. The hummus was the plain type but had some flavor. Would be nice for the plate to come with a couple different types of hummus. I can't say it was freshly made but it was good with the carrots, cucumbers and kettle chips. Their service was good. We had to wait a couple minutes to be seated. There wasn't anybody up front so we kind of stood there for a while. Our server was awesome. She was very friendly, had some good recommendations for appetizers and was attentive. This location is clean and not too noisy. They have TV screens to catch the game but the volume is low so you can't hear it unless your in the bar area. We'll be back sometime to try something other than burgers.
(4)
Rob L.
Red Robin... Yummmmmmm The Gourmet Burgers are the best chain burger option out there. These things will kill your waistline, stretch your colon, cause minor heart calcification, and are relatively expensive. And they are worth it! Add the tower of onion rings and I think the paper in the basket is a template Last Will and Testament form. Very family friendly with kid options galore, a diner feel, small arcade, and even free balloons. Service can be hit or miss with younger wait staff. Oddly, I've had three waiters-in-training with their mentors in five vists. Good overall, though. Carry on my burger brethren...
(4)
Edward D.
Management gave me a call today, apologizes, and said they have taken steps to cure the issues. That is a great thing when a restaurants can admit they have an problem and his taking steps to get better. They were very sincere and apologetic. For this reason alone I will be adding a star to their rating.
(3)
Tammie A.
We normally have fantastic service at this Red Robin. Went tonight and ordered 2 salads, had LEXI as a waitress she took our order then we sat there for 40 minutes, she never once checked on us. We finally had to ask the host to check on our salads, still Lexi never came back. Finally one of the guys from the kitchen came out apologizing and trying to recite our order and getting it wrong. Still Lexi did not come over to apologize. Absolutely worst service ever, actually we received no service while watching many others get seated and receive their food. Red Robin hire people who care about customer service. She was terrible! We left with no food.
(1)
Morgan N.
Shady much? We went in for lunch on Sunday. After the back messed up my burger, the waiter argued with me about if it was the right burger or not. Then, after a 10 minute wait for the right burger, he stated he would remove the burger from the bill for the wait. Here's where it gets shady. He comes with the bill and says manager wouldn't approve the removal. Alright, no biggie. But then he takes the bill back and offered to pay $5 on it, but brings back a different bill instead for $45. I pay with credit, he turns around and charges my card for $60 and hands me back the receipt which says it was ran for the $60, but no itemized bill. Didn't say a thing, brought it to me quickly with his head down, dropped it and ran. Couldn't find him after that to clear it up. I didn't much care for the wait and I'm not upset that my order was put in wrong. I'm not even put off by being told they'd clear the burger off my receipt, then them not doing it. Instead, I'm a bit worried at how shady that waiter was, changing out receipts, charging more then he was supposed to, then disappearing instead of speaking up about it. If he's acting shady about a receipt, I wonder what else he is doing....
(1)
Nikki J.
Fun friendly servers and pretty good food! They are known for burgers but their salads are really good too!
(4)
Gabe A.
Total disaster from start to finish. We went in New Years about 6:30 or so. We were told there would be a 10 min wait. it was 30 min, and when we were seated there were at least 8 empty tables. Service was seriously lacking, servers and even the manager were sliding their butts on the back of our chairs because they were to lazy to walk around, lifting large trays over as they slid through. The food took way longer than it should have and was cold when it arrived. My little girl wanted some more fires, after waiting more than 20 min for a refill, were told it was going to be a while because they had to fill orders before they could refill my daughters fries. The restroom was discusting, there were towels on the floor and two of three stalls had no toilet paper. I've had better experiences at McDonald's, we couldn't have had a worse first meal of the year. Needless to say we will not be returning.
(1)
Bill H.
So.. Ordered takeout.. Got home to wrong order.. An inconvenience, but we go back to get our actual order.. 45 minutes late, we get home with our order... and it's screwed up.... I like red robin.. This one seems to have some issues.. Have experienced some issues while eating in as well.. Only gave them another chance because I got a gift card for Christmas....won't be back...
(2)
Madison E.
Burger with an egg on it? Yummmmmmmmmmmmmmmmmmmmmmmm! Perfect for familes!
(4)
Humberto A.
For a chain restaurant; Red Robin is a sure family & friends sit-down place for burgers & drinks. Endless Steak Fry's, now you can't go wrong with that!
(3)
Terry H.
Ok, I have been going to red robin for like over 20 years. I just went last night and was so terribly disappointed. The portions have become so much smaller than they used to be. I used to look forward to treating myself to a really good juicy burger...not do last night. Service was ok, food was just...kind of bland...didn't wow me. I was so disappointed I doubt I will ever go back.
(2)
Joanne L.
Red robin... umm... Seriously the worst service I have ever received in any restaurant in my whole entire life. "Blue jay" the rudest manager ever in the bluest shirt I have ever seen, charged us 2.19 for "bottomless fries" after already purchasing bottomless fries. We didn't even eat them and when we asked her to return them she did this weird thing with her mouth and didn't give an answer. Our waiter kept rubbing her stomach like it was a genie bottle, I felt like I was on the Aladdin ride at Disneyland. Such terrible service and this is from a restaurant worker myself.
(1)
Beth C.
We hadn't been to Red Robin in many years, but having been given a gift card, we had a good reason to eat there. We visited on a Tuesday at 11:30am. The place was already busy and getting busier by the minute. The hostess sat us and no one came by our table for over ten minutes. We had time to review the whole menu, and it's a long menu, and then spent a few minutes trying to catch a server's eye. I really needed water. Our server finally introduced himself and we placed our full order. Our service was fine after that. We tried the pretzel bites as an appetizer. They weren't bad, but the texture inside wasn't that chewy. They were VERY hot on the outside, so that was in their favor. I told my husband, "They must have a really good heat lamp back there." The cheese dip wasn't that good. It was watered down Cheez Whiz, basically. I had the southwestern salad with grilled chicken. I asked for no jalapeno coins and for my dressing to be on the side, and it came out as requested. The salad was okay, though I make better at home. It was watery beneath the salad greens. My husband liked his hamburger, but his overall opinion was it was "okay." He much prefers Smashburger or Five Guys, which are also cheaper. Red Robin serves fewer fries on the side than they used to, which was quite fine, really, and makes sense since they offer bottomless fries. Our server did come by to ask if he wanted more fries. The food just didn't stand out to me. I realized I haven't missed Red Robin at all. We have plenty of other restaurants nearby that offer better and cheaper food, though this ended up being pleasant enough as a little lunch date for us.
(3)
Piranha P.
Just tried the turkey burger and it is awesome! I try to watch what I eat and not eat fast food, but this is a place I'm willing to visit often.
(5)
Lisa M.
It's a Red Robin. It's great for a chain restaurant and I love their Banzai Burger! Good selection of beers and even some local brews (try the Moose Drool or Epicenter from SanTan Brewing). The service here is really great and the staff is extremely friendly. What I do like about this particular location is that the bar is on one side and there are no kids allowed in the bar area, so if you're with a group of friends, you don't have to worry about screaming kids.
(4)
Stacey H.
Great service, solid choice for a good meal. I know it's a burger place but I love the fish and chips as well. Fries are fantastic and endless but I only have wanted more when I split a burger with someone you really get plenty with your meal. Service has always been wonderful, never anything less then completely friendly and helpful.
(4)
George M.
Always a great burger!
(4)
Jen T.
Ya know we have been eating RR for a long time and after today I think I will skip it for a LONG time. Service here is hit or miss, ( San Diego is always good ) and today was a definite miss. I ordered my food with guac on the side and pickles. Never got either because our waitress didn't come back til we were pretty much done. I did get my guac finally and it was too late lol! So the waitress said "oh my manager took off some for not getting your food right' ha ha we get the bill and he took off a $1.50 on a $10 burger. Why bother RR? I would have rather had nothing taken off because what a joke to do so little when my food sucked!!! The manager is ridiculous and I hope he reads this. Way to take care of your customers.
(1)
Erin D.
Can I tell you how much I love this place? Because I do! it is a perfect place to take my kiddo's and I usually try to take them here for dinner once a week. The staff is always friendly and helpful and the food is just right. Sometimes it takes a little too long to get our order, but all things aside it has good family atmosphere. My daughter loves ordering their Shirley Temple drinks with extra cherries! :)
(4)
Robert S.
Service was fast and friendly. Food was hot and fast. Order was accurate, drink was always full and the restaurant was clean.
(5)
Matt W.
No plastic in my burger just friendly and fast service. not the best or worst place to go in Goodyear but a chill and relaxing hipster joint. Good burger and okay on the wallet. The strawberry lemonade is killer good, I think I drink 6+ in one meal. Our server gave us everything we asked for and did not forget about us which is more than I can say about other places around here (macaroni grill).
(3)
Jeremy S.
Always great. Try the Royal Red Robin Burger!!
(5)
Elizabeth V.
I love it nice service food excellent and our server Britney was so sweet I give to her +A... Thanks continue with this service and very good taste
(5)
Jason V.
Always love it here! Best fish n chips ever!
(5)
Bill H.
So.. Ordered takeout.. Got home to wrong order.. An inconvenience, but we go back to get our actual order.. 45 minutes late, we get home with our order... and it's screwed up.... I like red robin.. This one seems to have some issues.. Have experienced some issues while eating in as well.. Only gave them another chance because I got a gift card for Christmas....won't be back...
(2)
Madison E.
Burger with an egg on it? Yummmmmmmmmmmmmmmmmmmmmmmm! Perfect for familes!
(4)
Humberto A.
For a chain restaurant; Red Robin is a sure family & friends sit-down place for burgers & drinks. Endless Steak Fry's, now you can't go wrong with that!
(3)
Katie M.
I have been to this location a number of times. Each time, the service has not been great. We have waited too long for menus, drinks, and for our order to be taken. We were given our food and still had no silverware. Three separate people in our party asked for silverware at different times. We still never received it and had to walk up to the hostess to get some on our own so we could eat our food! The food and drinks are pretty good but I will never return to this location due to the poor service.
(2)
Lisa M.
It's a Red Robin. It's great for a chain restaurant and I love their Banzai Burger! Good selection of beers and even some local brews (try the Moose Drool or Epicenter from SanTan Brewing). The service here is really great and the staff is extremely friendly. What I do like about this particular location is that the bar is on one side and there are no kids allowed in the bar area, so if you're with a group of friends, you don't have to worry about screaming kids.
(4)
Stacey H.
Great service, solid choice for a good meal. I know it's a burger place but I love the fish and chips as well. Fries are fantastic and endless but I only have wanted more when I split a burger with someone you really get plenty with your meal. Service has always been wonderful, never anything less then completely friendly and helpful.
(4)
George M.
Always a great burger!
(4)
Jen T.
Ya know we have been eating RR for a long time and after today I think I will skip it for a LONG time. Service here is hit or miss, ( San Diego is always good ) and today was a definite miss. I ordered my food with guac on the side and pickles. Never got either because our waitress didn't come back til we were pretty much done. I did get my guac finally and it was too late lol! So the waitress said "oh my manager took off some for not getting your food right' ha ha we get the bill and he took off a $1.50 on a $10 burger. Why bother RR? I would have rather had nothing taken off because what a joke to do so little when my food sucked!!! The manager is ridiculous and I hope he reads this. Way to take care of your customers.
(1)
Deni G.
Great Place For The Kids I have to admit Red Robin usually isn't my first choice of places to grab a quick bite to eat. However, my nephew loves Red Robin and it's a great place for the kids. The burgers, California chicken burger, and onion ring tower are great and have never been a disappointment. Although, I think the burgers are getting smaller. The fries are also very good and I love their salt. My nephew enjoys the fries because they are "endless" and he can eat as many as he wishes. Service is usually fast, prices are reasonable, and the food is good. You could do worse in a pinch.
(3)
Joanne L.
Red robin... umm... Seriously the worst service I have ever received in any restaurant in my whole entire life. "Blue jay" the rudest manager ever in the bluest shirt I have ever seen, charged us 2.19 for "bottomless fries" after already purchasing bottomless fries. We didn't even eat them and when we asked her to return them she did this weird thing with her mouth and didn't give an answer. Our waiter kept rubbing her stomach like it was a genie bottle, I felt like I was on the Aladdin ride at Disneyland. Such terrible service and this is from a restaurant worker myself.
(1)
Cesar C.
food was great waiters don't pay much attention you have to call them over in order for them to notice you need something
(3)
Jamie K.
Not at the top of my list anymore! Ordered the royal burger, when the burger came the egg was still runny in spots. A server came by and told me that that is how they cook them now. It will be a long time before i go back to any red robin. never saw a manager, never got refills on the drinks, had to ask for everything we wanted, ex. extra napkins. POOR SERVICE. POOR FOOD.
(1)
Melanee M.
Something wrong is going on at this location and I don't mean the remodel. We use to have a visit to our table by management, no more, that hasn't happened in months. They use to have fun, really good wait staff, that seems to have disappeared too. My waiter is one I've had before, tonight he was off his game and just appeared overwhelmed, I think maybe understaffed for a Saturday. Food was fine, although the time before last they messed up and sent out meat instead of the ordered Veggie Pattie, a suggestion-maybe, plate them or wrap them different so staff can tell the difference and not serve it.
(3)
Judy L.
I always enjoy their service, burgers, and ENDLESS fries. I normally only can eat the amount the give you always. But the thought of ENDLESS fries... hum.... I changed to have a cheeseburger with bacon today (in honor of my nephew). 7 of us came to honor my nephew and celebrate my MIL's birthday. Red Robin was his favie place and he LOVED the fries. 1 minor con.. They stuff 7 of us in this tiny booth. We were a tight family unit! =)
(4)
Gabriela T.
We have been to Red Robin a few times. Some times service is great, some times it is not. Some times the food has been great some times the food hasn't been good at all. Pretty much they are not very consistent... But today I was VERY disappointed with Red Robin. We have a toddler and a two week old newborn. If you are a parent; when you go out you want things to go as smooth as possible. So we decided to bring the stroller, so I could rock the stroller and put baby to sleep if need so to be. The place was not busy, it was pretty empty. So we walk in and the first thing they say is "oh you can't have a stroller inside, you can leave it up here but you cannot take it to the sitting area. I simply ask "why?". Their answer was that the space was reduced, but they could put one of those slings for the car seat. This made me upset, because the things that hold the car seats there are the same size as our stroller. Also if they don't have a lot of people why is it a big deal. This doesn't make it a kid friendly place to me. Therefore I will not be returning to Red Robbin. I have two kids!
(1)
Glenda E.
Still sucks!!!! Corporate needs to step in and make some changes and retrain the staff.
(1)
Keith C.
You should bring back the garlic fries. The new ones are not good. We do around 4 corporate dinners there every year for the last 4 years. Now we need to find a new place.
(1)
Terry H.
Ok, I have been going to red robin for like over 20 years. I just went last night and was so terribly disappointed. The portions have become so much smaller than they used to be. I used to look forward to treating myself to a really good juicy burger...not do last night. Service was ok, food was just...kind of bland...didn't wow me. I was so disappointed I doubt I will ever go back.
(2)
Beth C.
We hadn't been to Red Robin in many years, but having been given a gift card, we had a good reason to eat there. We visited on a Tuesday at 11:30am. The place was already busy and getting busier by the minute. The hostess sat us and no one came by our table for over ten minutes. We had time to review the whole menu, and it's a long menu, and then spent a few minutes trying to catch a server's eye. I really needed water. Our server finally introduced himself and we placed our full order. Our service was fine after that. We tried the pretzel bites as an appetizer. They weren't bad, but the texture inside wasn't that chewy. They were VERY hot on the outside, so that was in their favor. I told my husband, "They must have a really good heat lamp back there." The cheese dip wasn't that good. It was watered down Cheez Whiz, basically. I had the southwestern salad with grilled chicken. I asked for no jalapeno coins and for my dressing to be on the side, and it came out as requested. The salad was okay, though I make better at home. It was watery beneath the salad greens. My husband liked his hamburger, but his overall opinion was it was "okay." He much prefers Smashburger or Five Guys, which are also cheaper. Red Robin serves fewer fries on the side than they used to, which was quite fine, really, and makes sense since they offer bottomless fries. Our server did come by to ask if he wanted more fries. The food just didn't stand out to me. I realized I haven't missed Red Robin at all. We have plenty of other restaurants nearby that offer better and cheaper food, though this ended up being pleasant enough as a little lunch date for us.
(3)
Piranha P.
Just tried the turkey burger and it is awesome! I try to watch what I eat and not eat fast food, but this is a place I'm willing to visit often.
(5)
Anna R.
We frequent this Red Robin. It has been a family fave for many months now. Unfortunately we were there on Sunday and didn't have the best experience. My friend had to send back her chicken sandwich because the texture of it was unlike actual meat. Don't know what was up with that. I agree with a previous poster who stated that the prices are going up and portions going down. This is a huge disappointment. I got a salad which last time I ordered it it was huge. Had to take some home. This time it was about half the size (thanks to their 'new' plating) and my chicken too had a very strange and chewy texture. I'm afraid we lost our good regular spot!!!! :(
(3)
Becky W.
Always disappointed. However, my husband loves this place bc of the bottomless fries. Waitstaff has to be reminded to get refills. My order is always wrong. Food is a hit or miss. Hostess is always super nice.
(2)
Greg P.
We heard back from red Robin and they did a great job to make our experience much better the next time that we went. I really appreciate their efforts to improve and provide great customer service.
(4)
Jade W.
Went to Red Robin for dinner the other night. We got the Chili Chili Con Queso as an appetizer. When it came out, I was surprised to see how few chips were on the plate. Most places give you a big basket of chips. $7 worth? Not so much. We forgot to say no salsa garnish on the queso so we had to scoop off the tomato chunks. But the queso tasted good and we even had some left over to dip our fries in. I ordered the Banzai Burger (no pink), and no lettuce, tomato, or mayo. That is one of three burgers I like to get. My other favorites are the Whiskey River BBQ Burger and the Royal Red Robin. My burger was cooked right and tasted good. I enjoyed dipping the fries in the leftover queso dip. I have to say I kind of miss the days when your food came in a basket and the burger was partly wrapped in paper. They are trying to be fancy now with the rectangular plates and bottomless metal cylinder for the fries. We asked our server for some more napkins and she brought us two. They sure are stingy with napkins here! She did a pretty good job keeping our waters refilled. And while she didn't ask if we wanted more fries, my friend requested some and she brought us a basket. Yay steak fries! Red Robin... YUMMMM
(3)
B C.
FOOD, SERVICE, ATMOSPHERE EXCELLENT...BUT!!! Our server Kyline was so sweet and charming. We enjoyed her so much. She is a hard worker and very attentive. In fact every one of the staff were so sweet and welcoming. The food taste and quality were EXC...but here's the BUT: the reason I can't give 5 stars is the portions are way UNDER SIZE. My friend had a burger that looked OK size wise to me but they shrink the size of your fries order. I had the chicken wrap....ABSOLUTELY DELICIOUS....BUT....here again the fries order was small served in this tiny stainless steel ring and the wrap looked like it was about 3/4 size it used to be. The check was just over $30 (no booze) and for that money they better fill up those plates if they want me back. A full good looking plate is what will bring me back. Too much empty space on the plate for my money. RR: WAKE UP and smell the French Fries!!!!!
(4)
Daniel B.
This is a nice local place for us. I was very impressed with their server staff that didn't refer back to the main server. Most places would just say, I'll let your server know, but here it didn't matter if it was their table or not, they were quick to take care of us. Great visit! Thanks
(5)
Derrick C.
Order was not staged, ordered wings as an appatizer they were cold, frys were cold, burger temp not great, refills took entirely to long, seemed rushed out after we asked for check, ordered a burger thinking it would count as our free birthday burger to later find out that it did not. Manager never came to check on us. Normally when we stop at a Red Robin we almost always see the manager in the dining room. This will be our last trip to this location. Very Disappointed!
(1)
Dawn D.
We haven't been to Red Robin in several years. It will be several more years before we go back. It has nothing to do with the service, it has everything to do with the food. We both ordered one of there Gourmet burgers, one Chophouse and the Blue burger. Over priced and undersized! A gourmet burger joint should sell hand pattied, thick juicy burgers. These burgers are frozen 1/4" thick burgers. Yes the burger looks huge when you get it because the bun is filled with toppings. Reminds me of the old commercial "Where's the Beef?" and fries were nothing special, frozen steak fries and a very small portion at that. The best burgers in Goodyear are served at the Haymaker on Litchfiled Rd, just north of Mc Dowell. This is not a chain....and the food is wonderful! Price wise I do believe it's cheaper and much tastier! Great fries too!
(2)
Sarah B.
I've been a red robin cluxks and fries fan for a very long time, this being said, when my way over cooked cluxks showed up I immediately knew. The manager said that's how they are and offered to bring me some more.... They never showed up! Also, red robin used to be the place for "families" now, not so much. They've taken a turn for the worse in my opinion. Still friendly, still bottomless fries, still probably the last time I'll come to this one again...until the kids request it!
(2)
Lisa K.
I will not be returning to this location. 3 times they brought overcooked/burnt pretzels and jalopeno coins. I just couldnt believe the manager was ok with serving me burnt food 3 times and didnt even ask if he get me something else, all he said was he would remove the item from my check, then left me sitting there to watch my friend eat her burger, had to stop another waitress to order something. Worst service!
(1)
Dailesa B.
I posted a review on the red robin in surprise and it was not a great experience. I received a gift card for the horrible service so we decided to try the one in Goodyear. This was way better than our last experience. Our server named mike was excellent. The food was great as well. The only thing I would say about this visit was it took a while to get bottomless sweet potato fries.
(4)
Alicia R.
All I am going to say is that our server Miranda was the worst waitress we have EVER had by far at any restaurant!!!!!! She obviously hates her job because you could read it all over her face! I have never been so appalled with food service in my life! You have defenitely lost my family as customers!! GOODBYE!
(1)
Jezel O.
Love the burgers. Love the service and love the decor. Every time I come here I get great food and awesome service.
(3)
L L.
I just had the $13.99 plus $1.35 for canned mushrooms French dip. Really, a $15.00 French dip that is so pueney?? Besides being small, it was way too salty!! The mushrooms tasted like they just came right out of the can! I've had waaaaay better AND bigger French dips for $10.00. Not going back because I feel ripped off.
(1)
Ray T.
All waitstaff please pay attention... Do not take the glasses from our table to refill them, disappear for five minutes, and return with a tray of drink refills for other tables all mixed together with ours. I got my refilled drink back with a chewed straw and I didn't chew it. Our waitress got very upset when I informed her that our refilled glasses did not belong to us and she took them away again to refill them or get us new ones. Who knows? Then she was so upset that I questioned her, she wouldn't even return to our table with the check and made another server do it. NEVER WILL WE RETURN TO THIS LOCATION. Rocio, you only got a tip because my teenage daughter was upset that I wasn't going to tip you even with the poor service and bad attitude. I DO NOT WANT TO DRINK OUT OF SOMEONES GLASS OR USE SOMEONES CHEWED UP STRAW. Bring me a new drink or a pitcher to refill our iced teas. Also, that french dip is WAY TOO salty. I've never had anything so salty.
(1)
Bridget A.
I love me some Red Robin! I am never disappointed with their burgers. I have tried almost all of them. My favorite is the royal red robin!! They have good drinks and specials. Also the service is pretty great! Rocio attended us tonight and she was AMAZING!! Rocio always had our drinks coming and she was accurate on our order and fast! Love coming here.
(4)
Tim T.
Really disappointing service. This restaurant was in my regular list but not anymore. I sat at the bar for 10 minutes at lunch and didn't have a single employee acknowledge my presence. I wasn't greeted at the door either. This is lunch hour. No wonder the parking lot is empty! !!
(1)
Stan B.
No, just no! That manager lady is clueless about customer service and serving hot food. When will Goodyear folks start to stand up to these crappy chain restaurants. Stop giving them your hard earned money.
(1)
Michael S.
We have eaten here several times and the service is hit or miss. We have had absolutely horrible service and then good service. Today was good service. Van was our server. She was bubbly and on top of things. My parents got the bottomless rootbeer float. We have ordered these in the past and notice that for whatever reason they never seem to have enough ice cream. The food is always ok at Red Robin. Based on today's visit RR would get a 4 but based on all visits together it is about 2.5 and that is largely based on the less than stellar service that we usually get from here. The food however, has always been good.
(3)
Bekah L.
So sad to have to update this review negatively. We used to enjoy this Red Robin often when the food used to come out hot and tasty but it has now become a place of bland cold burgers with the worst service. Servers and those running food have no clue what they're doing. Don't get excited when your food finally comes after a long wait, it's probably some other tables food. Alexis was our server and she is the cherry on top of why we will not be returning to Red Robin in the near future. They will rush you to pay your check before you finish chewing on your second bite of your burger. No offering desserts. No cleaning trash off your tables. So glad we came to enjoy a Friday night here to indulge..... NOT. Bye bye Red Robin.
(1)
Gretchen N.
I do love this place. I find it a bit on the pricey side, but the cost is worth the service. Sometimes the food isn't perfect, but they always try to make it right.
(4)
Matthew F.
My kids love it! Needs better management. The fry's are great ask for well done and they are even better.
(4)
Gabe L.
We stopped by for the Tavern Double Tuesday. It was the last of the Cardinal's football season which is a buy a double tavern and get another burger free promotion. We've been to other Red Robin's but interestingly have never been to this location that is so close to our house. When we stop by Red Robin it's usually for a burger and crispy fish sandwich. The bottomless fries come with both so we'll usually get onion rings with one of the meals and share. We know what to expect with the burgers which is well cooked and pretty tasty. We enjoy our favorite burger spots too much to stop her often but it's about as good as you'll get without stepping up to a gourmet burger. For example, they don't ask how you want it cooked. I like the crispy fish sandwich though and get it each visit. The seasoning for the fries is nice but we always seem to fill up on the fries waiting for the meal so not sure why we ordered a hummus plate appetizer. The hummus was the plain type but had some flavor. Would be nice for the plate to come with a couple different types of hummus. I can't say it was freshly made but it was good with the carrots, cucumbers and kettle chips. Their service was good. We had to wait a couple minutes to be seated. There wasn't anybody up front so we kind of stood there for a while. Our server was awesome. She was very friendly, had some good recommendations for appetizers and was attentive. This location is clean and not too noisy. They have TV screens to catch the game but the volume is low so you can't hear it unless your in the bar area. We'll be back sometime to try something other than burgers.
(4)
Rob L.
Red Robin... Yummmmmmm The Gourmet Burgers are the best chain burger option out there. These things will kill your waistline, stretch your colon, cause minor heart calcification, and are relatively expensive. And they are worth it! Add the tower of onion rings and I think the paper in the basket is a template Last Will and Testament form. Very family friendly with kid options galore, a diner feel, small arcade, and even free balloons. Service can be hit or miss with younger wait staff. Oddly, I've had three waiters-in-training with their mentors in five vists. Good overall, though. Carry on my burger brethren...
(4)
Edward D.
Management gave me a call today, apologizes, and said they have taken steps to cure the issues. That is a great thing when a restaurants can admit they have an problem and his taking steps to get better. They were very sincere and apologetic. For this reason alone I will be adding a star to their rating.
(3)
Tammie A.
We normally have fantastic service at this Red Robin. Went tonight and ordered 2 salads, had LEXI as a waitress she took our order then we sat there for 40 minutes, she never once checked on us. We finally had to ask the host to check on our salads, still Lexi never came back. Finally one of the guys from the kitchen came out apologizing and trying to recite our order and getting it wrong. Still Lexi did not come over to apologize. Absolutely worst service ever, actually we received no service while watching many others get seated and receive their food. Red Robin hire people who care about customer service. She was terrible! We left with no food.
(1)
Morgan N.
Shady much? We went in for lunch on Sunday. After the back messed up my burger, the waiter argued with me about if it was the right burger or not. Then, after a 10 minute wait for the right burger, he stated he would remove the burger from the bill for the wait. Here's where it gets shady. He comes with the bill and says manager wouldn't approve the removal. Alright, no biggie. But then he takes the bill back and offered to pay $5 on it, but brings back a different bill instead for $45. I pay with credit, he turns around and charges my card for $60 and hands me back the receipt which says it was ran for the $60, but no itemized bill. Didn't say a thing, brought it to me quickly with his head down, dropped it and ran. Couldn't find him after that to clear it up. I didn't much care for the wait and I'm not upset that my order was put in wrong. I'm not even put off by being told they'd clear the burger off my receipt, then them not doing it. Instead, I'm a bit worried at how shady that waiter was, changing out receipts, charging more then he was supposed to, then disappearing instead of speaking up about it. If he's acting shady about a receipt, I wonder what else he is doing....
(1)
Nikki J.
Fun friendly servers and pretty good food! They are known for burgers but their salads are really good too!
(4)
Gabe A.
Total disaster from start to finish. We went in New Years about 6:30 or so. We were told there would be a 10 min wait. it was 30 min, and when we were seated there were at least 8 empty tables. Service was seriously lacking, servers and even the manager were sliding their butts on the back of our chairs because they were to lazy to walk around, lifting large trays over as they slid through. The food took way longer than it should have and was cold when it arrived. My little girl wanted some more fires, after waiting more than 20 min for a refill, were told it was going to be a while because they had to fill orders before they could refill my daughters fries. The restroom was discusting, there were towels on the floor and two of three stalls had no toilet paper. I've had better experiences at McDonald's, we couldn't have had a worse first meal of the year. Needless to say we will not be returning.
(1)
Mandy J.
I tend to avoid chains and I don't eat burgers and fries very often, so this place isn't really catering to me, anyhow... but for what it was, I didn't love it and I didn't hate it. Here's what I didn't love: I thought that the fries were supposed to be bottomless, but the server did not replenish them. The restaurant is really loud. For what I had -- burger, fries, and a soda -- I ended up leaving $20 for my portion of the meal. That's too expensive for what I had. I don't want to pay that much for a meal like that unless I'm at a theme park or somewhere else with more of a geographic monopoly... or unless it's like the best burger and fries of all time, which it wasn't. Here's what I did like: Even though the restaurant was crowded, we were seated quickly (party of 4). The two teenagers who were in our party wanted to share a milkshake and the server brought it already split into two for them, which was nice. My burger (guacamole bacon) was cooked the way I asked (medium rare -- sometimes places like this overcook even when I ask for medium rare) and tasted pretty good. It wasn't my favorite burger, but it was fine. I upgraded to sweet potato fries, and I liked them! Anyhow, it's Red Robin. It's a chain. You know what it's going to be before you go, probably. We went because the teenagers in our party wanted to go. It wasn't my choice, but I thought I would share. There is a Red Robin really n ear my house in Delaware, and I never go and likely won't go. No judgment if you like it... it's just not my thing!
(3)
James A.
I love burgers, but everytime I eat here, I fill up so fast and the burgers never sit right. They are tasty but they just don't sit right for some reason. Endless french fries could be the problem. I'll skip the steak fries and trow down another burger and see how that goes. Always good service.
(3)
Lauren R.
This Red Robin really struggles getting it right. Our food is consistently not hot when it arrives at our table. We ate lunch yesterday (restaurant was only half full) and I watched our food sit under the warming lights for at least 8 minutes. The waiter kept telling me our order would be our shortly. I gave them the benefit of the doubt and waited to see if this was indeed our food and it was. Fries were soggy and cold burger was only warm, kids meals were luke warm. I sent the burger back and told him I watched the food sit there the whole time under the lamps and wanted a fresh one made. Manager came over and gave us some hot fries while they remade the food but that was about it. Not really any apologies were made. This Red Robin is getting taken out of our rotation of restaurants.
(2)
Luciana L.
Not a bad place to get a decent burger. I especially like their garden burgers. Yum!
(4)
Bryan M.
This was the worst experience we have had in a long time. Burgers were just ok. First the hostess took way too long to seat us and was in no rush to get customers in even though it was busy. The food was just ok. For the price I think it was not worth it and I would have enjoyed in-n-out much more. Then when it came time to pay, we waited for 20 minutes to get out of that place. I will never return...
(1)
Corey Tess T.
took my sis and the kids here for a quick bite after shopping and i was very disappointed. The location is like any other RR in cleanliness and atmosphere, your basic family friendly sports bar.. but this visit was just terrible. The waiter forgot half the stuff we ordered, brought mixed up sides, and a wrong dish all together... took forever and then the manager came and corrected everything after we had to wait... We were very specific about a couple of things, like the temperature for the little ones food and it was ignored. Dining with little ones is always an adventure no matter what you do, so it helps if the staff understands and does their best to make the process painless. I probably won't come back here.
(1)
Darren L.
We came in and was assigned a table . 15 minutes later, no one bothered to serve us (not even a drink to start with). They seemed way too busy. Two waiters walked past us, looking at our table and just walked away as if they were too busy taking care of others. We walked out, telling them we waited too long; they said sorry but it was too late! Too crowded; long wait; unfriendly (stressed out) waiters ; we feel sorry for them! Chick fil a is healthier with much friendlier service!
(1)
bert p.
Went for lunch May 21, 2014. Not real busy in fact more help standing around doing nothing than customers. Waited 20 minutes for 2 simple burgers and fries. served with small piece of lettuce, onions strings not even a slice, and two paper thin unripe tomatoes. Nothing on the buns and nothing like mayo or mustard on tables. GET A CLUE PEOPLE. Terrible service and very marginal food. Had similar experiences several times at other location near 99th ave and McDowell. they have lost me and my family forever.
(1)
Joe G.
What's not to like? The fish n chips, AMAZING. The pretzel bites, Outstanding. The booze, WOW. Don't forget the burgers. I like the RED ROYAL ROBIN. Delicious. Easily my favorite upper scale burger place.
(5)
Michael M.
This is a pretty good restaurant that focuses on burgers. They have a great selection of appetizers and I would recommend getting their tower of onion rings. Every one of the burgers I've tried from here has been good and I would recommend getting one topped with crispy onion straws. I've also had their French Onion soup and that was very good as well. It's a great place to bring the kids as they provide some coloring material and the walls and interior are very colorful providing a good distraction for kids to look around. The noise level is also conducive to kids as you won't get a lot of strange looks if your child happens to get a little loud. They also have a good selection of chicken sandwiches as well if you aren't in the mood for a burger. Their steak fries are good and come in a bottomless bucket, with as many refills as you want. If you are in the mood for a decent priced burger and looking for quick service I would recommend checking Red Robin out. I've never had a bad experience with the restaurant.
(4)
Tim O.
Yummm
(4)
Erin D.
Can I tell you how much I love this place? Because I do! it is a perfect place to take my kiddo's and I usually try to take them here for dinner once a week. The staff is always friendly and helpful and the food is just right. Sometimes it takes a little too long to get our order, but all things aside it has good family atmosphere. My daughter loves ordering their Shirley Temple drinks with extra cherries! :)
(4)
Robert S.
Service was fast and friendly. Food was hot and fast. Order was accurate, drink was always full and the restaurant was clean.
(5)
Matt W.
No plastic in my burger just friendly and fast service. not the best or worst place to go in Goodyear but a chill and relaxing hipster joint. Good burger and okay on the wallet. The strawberry lemonade is killer good, I think I drink 6+ in one meal. Our server gave us everything we asked for and did not forget about us which is more than I can say about other places around here (macaroni grill).
(3)
Jeremy S.
Always great. Try the Royal Red Robin Burger!!
(5)
Elizabeth V.
I love it nice service food excellent and our server Britney was so sweet I give to her +A... Thanks continue with this service and very good taste
(5)
Jason V.
Always love it here! Best fish n chips ever!
(5)
J L.
First time at a Red Robin. Went in for their specialty limited time only Oktoberfest Burger. It did not disappoint. Ingredients were fresh, and the burger itself was tasty. Lots of menu choices - I only wish the pretzel bun was a regular choice. Most of all we were impressed with the cleanliness of the restaurant. Perhaps because it was relatively new, it was not very busy at the beginning of the lunch "hour". Waitress was attentive, honestly friendly, and very helpful (wish I remembered her name). I really liked that the tables were high, so you don't have to bend over to eat. (Parents should love this as it keeps your children from leaning their elbows on the table! ;)
(4)
Conrad J.
This Red Robin is right down the street from my house and I am there on a monthly basis. The food is just like any other Red Robin really good but what really sets this location apart is the staff. I always get the best service no matter what waiter or waitress I get. The last time I was there one of the waitresses recognized us from a couple weeks before and made sure to come by and bring us a basket of fries and a large thing of ranch before our food came out. I have never had better service.
(5)
Jake V.
Good variety of burgers. Love the guac bacon burger and bleu ribbon burger. Also love this location it's smaller than most RRs but less busy also.
(3)
Dean S.
We stopped in at the Goodyear RR last night for a quick bite, second visit to this location and only the second time in a RR. The service was average, my wife's burger was good, intructions on toppings was ignored by the kitchen. My soup came out cold, two visits, two bowls of cold soup, by the time it was heated my wife was done with her dinner, this is something they need to work on. I will give them one more try before deleting them from my options for dinner, it is really a shame that all sport bar type restaurants are cut from the exact same mold, nothing new here or exciting, just noisey and pretty good food for a premium price.
(2)
Steve L.
The service is always awesome. Love the Banzai burger too. My family has been going to RR for years and its always a great experience.
(5)
Ray T.
Went here with the family last night. Food was good and the service was very friendly. Will go back
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : No Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes Drive-Thru : No Caters : No
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Rob L.
Red Robin... Yummmmmmm The Gourmet Burgers are the best chain burger option out there. These things will kill your waistline, stretch your colon, cause minor heart calcification, and are relatively expensive. And they are worth it! Add the tower of onion rings and I think the paper in the basket is a template Last Will and Testament form. Very family friendly with kid options galore, a diner feel, small arcade, and even free balloons. Service can be hit or miss with younger wait staff. Oddly, I've had three waiters-in-training with their mentors in five vists. Good overall, though. Carry on my burger brethren...
(4)Edward D.
Management gave me a call today, apologizes, and said they have taken steps to cure the issues. That is a great thing when a restaurants can admit they have an problem and his taking steps to get better. They were very sincere and apologetic. For this reason alone I will be adding a star to their rating.
(3)Deni G.
Great Place For The Kids I have to admit Red Robin usually isn't my first choice of places to grab a quick bite to eat. However, my nephew loves Red Robin and it's a great place for the kids. The burgers, California chicken burger, and onion ring tower are great and have never been a disappointment. Although, I think the burgers are getting smaller. The fries are also very good and I love their salt. My nephew enjoys the fries because they are "endless" and he can eat as many as he wishes. Service is usually fast, prices are reasonable, and the food is good. You could do worse in a pinch.
(3)Ray T.
All waitstaff please pay attention... Do not take the glasses from our table to refill them, disappear for five minutes, and return with a tray of drink refills for other tables all mixed together with ours. I got my refilled drink back with a chewed straw and I didn't chew it. Our waitress got very upset when I informed her that our refilled glasses did not belong to us and she took them away again to refill them or get us new ones. Who knows? Then she was so upset that I questioned her, she wouldn't even return to our table with the check and made another server do it. NEVER WILL WE RETURN TO THIS LOCATION. Rocio, you only got a tip because my teenage daughter was upset that I wasn't going to tip you even with the poor service and bad attitude. I DO NOT WANT TO DRINK OUT OF SOMEONES GLASS OR USE SOMEONES CHEWED UP STRAW. Bring me a new drink or a pitcher to refill our iced teas. Also, that french dip is WAY TOO salty. I've never had anything so salty.
(1)Bridget A.
I love me some Red Robin! I am never disappointed with their burgers. I have tried almost all of them. My favorite is the royal red robin!! They have good drinks and specials. Also the service is pretty great! Rocio attended us tonight and she was AMAZING!! Rocio always had our drinks coming and she was accurate on our order and fast! Love coming here.
(4)Tim T.
Really disappointing service. This restaurant was in my regular list but not anymore. I sat at the bar for 10 minutes at lunch and didn't have a single employee acknowledge my presence. I wasn't greeted at the door either. This is lunch hour. No wonder the parking lot is empty! !!
(1)Stan B.
No, just no! That manager lady is clueless about customer service and serving hot food. When will Goodyear folks start to stand up to these crappy chain restaurants. Stop giving them your hard earned money.
(1)Michael S.
We have eaten here several times and the service is hit or miss. We have had absolutely horrible service and then good service. Today was good service. Van was our server. She was bubbly and on top of things. My parents got the bottomless rootbeer float. We have ordered these in the past and notice that for whatever reason they never seem to have enough ice cream. The food is always ok at Red Robin. Based on today's visit RR would get a 4 but based on all visits together it is about 2.5 and that is largely based on the less than stellar service that we usually get from here. The food however, has always been good.
(3)Bekah L.
So sad to have to update this review negatively. We used to enjoy this Red Robin often when the food used to come out hot and tasty but it has now become a place of bland cold burgers with the worst service. Servers and those running food have no clue what they're doing. Don't get excited when your food finally comes after a long wait, it's probably some other tables food. Alexis was our server and she is the cherry on top of why we will not be returning to Red Robin in the near future. They will rush you to pay your check before you finish chewing on your second bite of your burger. No offering desserts. No cleaning trash off your tables. So glad we came to enjoy a Friday night here to indulge..... NOT. Bye bye Red Robin.
(1)Dawn D.
We haven't been to Red Robin in several years. It will be several more years before we go back. It has nothing to do with the service, it has everything to do with the food. We both ordered one of there Gourmet burgers, one Chophouse and the Blue burger. Over priced and undersized! A gourmet burger joint should sell hand pattied, thick juicy burgers. These burgers are frozen 1/4" thick burgers. Yes the burger looks huge when you get it because the bun is filled with toppings. Reminds me of the old commercial "Where's the Beef?" and fries were nothing special, frozen steak fries and a very small portion at that. The best burgers in Goodyear are served at the Haymaker on Litchfiled Rd, just north of Mc Dowell. This is not a chain....and the food is wonderful! Price wise I do believe it's cheaper and much tastier! Great fries too!
(2)Sarah B.
I've been a red robin cluxks and fries fan for a very long time, this being said, when my way over cooked cluxks showed up I immediately knew. The manager said that's how they are and offered to bring me some more.... They never showed up! Also, red robin used to be the place for "families" now, not so much. They've taken a turn for the worse in my opinion. Still friendly, still bottomless fries, still probably the last time I'll come to this one again...until the kids request it!
(2)Lisa K.
I will not be returning to this location. 3 times they brought overcooked/burnt pretzels and jalopeno coins. I just couldnt believe the manager was ok with serving me burnt food 3 times and didnt even ask if he get me something else, all he said was he would remove the item from my check, then left me sitting there to watch my friend eat her burger, had to stop another waitress to order something. Worst service!
(1)Dailesa B.
I posted a review on the red robin in surprise and it was not a great experience. I received a gift card for the horrible service so we decided to try the one in Goodyear. This was way better than our last experience. Our server named mike was excellent. The food was great as well. The only thing I would say about this visit was it took a while to get bottomless sweet potato fries.
(4)Alicia R.
All I am going to say is that our server Miranda was the worst waitress we have EVER had by far at any restaurant!!!!!! She obviously hates her job because you could read it all over her face! I have never been so appalled with food service in my life! You have defenitely lost my family as customers!! GOODBYE!
(1)Becky W.
Always disappointed. However, my husband loves this place bc of the bottomless fries. Waitstaff has to be reminded to get refills. My order is always wrong. Food is a hit or miss. Hostess is always super nice.
(2)Greg P.
We heard back from red Robin and they did a great job to make our experience much better the next time that we went. I really appreciate their efforts to improve and provide great customer service.
(4)Gabriela T.
We have been to Red Robin a few times. Some times service is great, some times it is not. Some times the food has been great some times the food hasn't been good at all. Pretty much they are not very consistent... But today I was VERY disappointed with Red Robin. We have a toddler and a two week old newborn. If you are a parent; when you go out you want things to go as smooth as possible. So we decided to bring the stroller, so I could rock the stroller and put baby to sleep if need so to be. The place was not busy, it was pretty empty. So we walk in and the first thing they say is "oh you can't have a stroller inside, you can leave it up here but you cannot take it to the sitting area. I simply ask "why?". Their answer was that the space was reduced, but they could put one of those slings for the car seat. This made me upset, because the things that hold the car seats there are the same size as our stroller. Also if they don't have a lot of people why is it a big deal. This doesn't make it a kid friendly place to me. Therefore I will not be returning to Red Robbin. I have two kids!
(1)Glenda E.
Still sucks!!!! Corporate needs to step in and make some changes and retrain the staff.
(1)Keith C.
You should bring back the garlic fries. The new ones are not good. We do around 4 corporate dinners there every year for the last 4 years. Now we need to find a new place.
(1)Terry H.
Ok, I have been going to red robin for like over 20 years. I just went last night and was so terribly disappointed. The portions have become so much smaller than they used to be. I used to look forward to treating myself to a really good juicy burger...not do last night. Service was ok, food was just...kind of bland...didn't wow me. I was so disappointed I doubt I will ever go back.
(2)Beth C.
We hadn't been to Red Robin in many years, but having been given a gift card, we had a good reason to eat there. We visited on a Tuesday at 11:30am. The place was already busy and getting busier by the minute. The hostess sat us and no one came by our table for over ten minutes. We had time to review the whole menu, and it's a long menu, and then spent a few minutes trying to catch a server's eye. I really needed water. Our server finally introduced himself and we placed our full order. Our service was fine after that. We tried the pretzel bites as an appetizer. They weren't bad, but the texture inside wasn't that chewy. They were VERY hot on the outside, so that was in their favor. I told my husband, "They must have a really good heat lamp back there." The cheese dip wasn't that good. It was watered down Cheez Whiz, basically. I had the southwestern salad with grilled chicken. I asked for no jalapeno coins and for my dressing to be on the side, and it came out as requested. The salad was okay, though I make better at home. It was watery beneath the salad greens. My husband liked his hamburger, but his overall opinion was it was "okay." He much prefers Smashburger or Five Guys, which are also cheaper. Red Robin serves fewer fries on the side than they used to, which was quite fine, really, and makes sense since they offer bottomless fries. Our server did come by to ask if he wanted more fries. The food just didn't stand out to me. I realized I haven't missed Red Robin at all. We have plenty of other restaurants nearby that offer better and cheaper food, though this ended up being pleasant enough as a little lunch date for us.
(3)Daniel B.
This is a nice local place for us. I was very impressed with their server staff that didn't refer back to the main server. Most places would just say, I'll let your server know, but here it didn't matter if it was their table or not, they were quick to take care of us. Great visit! Thanks
(5)Joanne L.
Red robin... umm... Seriously the worst service I have ever received in any restaurant in my whole entire life. "Blue jay" the rudest manager ever in the bluest shirt I have ever seen, charged us 2.19 for "bottomless fries" after already purchasing bottomless fries. We didn't even eat them and when we asked her to return them she did this weird thing with her mouth and didn't give an answer. Our waiter kept rubbing her stomach like it was a genie bottle, I felt like I was on the Aladdin ride at Disneyland. Such terrible service and this is from a restaurant worker myself.
(1)Melanee M.
Something wrong is going on at this location and I don't mean the remodel. We use to have a visit to our table by management, no more, that hasn't happened in months. They use to have fun, really good wait staff, that seems to have disappeared too. My waiter is one I've had before, tonight he was off his game and just appeared overwhelmed, I think maybe understaffed for a Saturday. Food was fine, although the time before last they messed up and sent out meat instead of the ordered Veggie Pattie, a suggestion-maybe, plate them or wrap them different so staff can tell the difference and not serve it.
(3)Piranha P.
Just tried the turkey burger and it is awesome! I try to watch what I eat and not eat fast food, but this is a place I'm willing to visit often.
(5)Derrick C.
Order was not staged, ordered wings as an appatizer they were cold, frys were cold, burger temp not great, refills took entirely to long, seemed rushed out after we asked for check, ordered a burger thinking it would count as our free birthday burger to later find out that it did not. Manager never came to check on us. Normally when we stop at a Red Robin we almost always see the manager in the dining room. This will be our last trip to this location. Very Disappointed!
(1)Anna R.
We frequent this Red Robin. It has been a family fave for many months now. Unfortunately we were there on Sunday and didn't have the best experience. My friend had to send back her chicken sandwich because the texture of it was unlike actual meat. Don't know what was up with that. I agree with a previous poster who stated that the prices are going up and portions going down. This is a huge disappointment. I got a salad which last time I ordered it it was huge. Had to take some home. This time it was about half the size (thanks to their 'new' plating) and my chicken too had a very strange and chewy texture. I'm afraid we lost our good regular spot!!!! :(
(3)Judy L.
I always enjoy their service, burgers, and ENDLESS fries. I normally only can eat the amount the give you always. But the thought of ENDLESS fries... hum.... I changed to have a cheeseburger with bacon today (in honor of my nephew). 7 of us came to honor my nephew and celebrate my MIL's birthday. Red Robin was his favie place and he LOVED the fries. 1 minor con.. They stuff 7 of us in this tiny booth. We were a tight family unit! =)
(4)Jezel O.
Love the burgers. Love the service and love the decor. Every time I come here I get great food and awesome service.
(3)Jade W.
Went to Red Robin for dinner the other night. We got the Chili Chili Con Queso as an appetizer. When it came out, I was surprised to see how few chips were on the plate. Most places give you a big basket of chips. $7 worth? Not so much. We forgot to say no salsa garnish on the queso so we had to scoop off the tomato chunks. But the queso tasted good and we even had some left over to dip our fries in. I ordered the Banzai Burger (no pink), and no lettuce, tomato, or mayo. That is one of three burgers I like to get. My other favorites are the Whiskey River BBQ Burger and the Royal Red Robin. My burger was cooked right and tasted good. I enjoyed dipping the fries in the leftover queso dip. I have to say I kind of miss the days when your food came in a basket and the burger was partly wrapped in paper. They are trying to be fancy now with the rectangular plates and bottomless metal cylinder for the fries. We asked our server for some more napkins and she brought us two. They sure are stingy with napkins here! She did a pretty good job keeping our waters refilled. And while she didn't ask if we wanted more fries, my friend requested some and she brought us a basket. Yay steak fries! Red Robin... YUMMMM
(3)B C.
FOOD, SERVICE, ATMOSPHERE EXCELLENT...BUT!!! Our server Kyline was so sweet and charming. We enjoyed her so much. She is a hard worker and very attentive. In fact every one of the staff were so sweet and welcoming. The food taste and quality were EXC...but here's the BUT: the reason I can't give 5 stars is the portions are way UNDER SIZE. My friend had a burger that looked OK size wise to me but they shrink the size of your fries order. I had the chicken wrap....ABSOLUTELY DELICIOUS....BUT....here again the fries order was small served in this tiny stainless steel ring and the wrap looked like it was about 3/4 size it used to be. The check was just over $30 (no booze) and for that money they better fill up those plates if they want me back. A full good looking plate is what will bring me back. Too much empty space on the plate for my money. RR: WAKE UP and smell the French Fries!!!!!
(4)L L.
I just had the $13.99 plus $1.35 for canned mushrooms French dip. Really, a $15.00 French dip that is so pueney?? Besides being small, it was way too salty!! The mushrooms tasted like they just came right out of the can! I've had waaaaay better AND bigger French dips for $10.00. Not going back because I feel ripped off.
(1)Cesar C.
food was great waiters don't pay much attention you have to call them over in order for them to notice you need something
(3)Jamie K.
Not at the top of my list anymore! Ordered the royal burger, when the burger came the egg was still runny in spots. A server came by and told me that that is how they cook them now. It will be a long time before i go back to any red robin. never saw a manager, never got refills on the drinks, had to ask for everything we wanted, ex. extra napkins. POOR SERVICE. POOR FOOD.
(1)Gretchen N.
I do love this place. I find it a bit on the pricey side, but the cost is worth the service. Sometimes the food isn't perfect, but they always try to make it right.
(4)Matthew F.
My kids love it! Needs better management. The fry's are great ask for well done and they are even better.
(4)Gabe L.
We stopped by for the Tavern Double Tuesday. It was the last of the Cardinal's football season which is a buy a double tavern and get another burger free promotion. We've been to other Red Robin's but interestingly have never been to this location that is so close to our house. When we stop by Red Robin it's usually for a burger and crispy fish sandwich. The bottomless fries come with both so we'll usually get onion rings with one of the meals and share. We know what to expect with the burgers which is well cooked and pretty tasty. We enjoy our favorite burger spots too much to stop her often but it's about as good as you'll get without stepping up to a gourmet burger. For example, they don't ask how you want it cooked. I like the crispy fish sandwich though and get it each visit. The seasoning for the fries is nice but we always seem to fill up on the fries waiting for the meal so not sure why we ordered a hummus plate appetizer. The hummus was the plain type but had some flavor. Would be nice for the plate to come with a couple different types of hummus. I can't say it was freshly made but it was good with the carrots, cucumbers and kettle chips. Their service was good. We had to wait a couple minutes to be seated. There wasn't anybody up front so we kind of stood there for a while. Our server was awesome. She was very friendly, had some good recommendations for appetizers and was attentive. This location is clean and not too noisy. They have TV screens to catch the game but the volume is low so you can't hear it unless your in the bar area. We'll be back sometime to try something other than burgers.
(4)Tammie A.
We normally have fantastic service at this Red Robin. Went tonight and ordered 2 salads, had LEXI as a waitress she took our order then we sat there for 40 minutes, she never once checked on us. We finally had to ask the host to check on our salads, still Lexi never came back. Finally one of the guys from the kitchen came out apologizing and trying to recite our order and getting it wrong. Still Lexi did not come over to apologize. Absolutely worst service ever, actually we received no service while watching many others get seated and receive their food. Red Robin hire people who care about customer service. She was terrible! We left with no food.
(1)Morgan N.
Shady much? We went in for lunch on Sunday. After the back messed up my burger, the waiter argued with me about if it was the right burger or not. Then, after a 10 minute wait for the right burger, he stated he would remove the burger from the bill for the wait. Here's where it gets shady. He comes with the bill and says manager wouldn't approve the removal. Alright, no biggie. But then he takes the bill back and offered to pay $5 on it, but brings back a different bill instead for $45. I pay with credit, he turns around and charges my card for $60 and hands me back the receipt which says it was ran for the $60, but no itemized bill. Didn't say a thing, brought it to me quickly with his head down, dropped it and ran. Couldn't find him after that to clear it up. I didn't much care for the wait and I'm not upset that my order was put in wrong. I'm not even put off by being told they'd clear the burger off my receipt, then them not doing it. Instead, I'm a bit worried at how shady that waiter was, changing out receipts, charging more then he was supposed to, then disappearing instead of speaking up about it. If he's acting shady about a receipt, I wonder what else he is doing....
(1)Nikki J.
Fun friendly servers and pretty good food! They are known for burgers but their salads are really good too!
(4)Gabe A.
Total disaster from start to finish. We went in New Years about 6:30 or so. We were told there would be a 10 min wait. it was 30 min, and when we were seated there were at least 8 empty tables. Service was seriously lacking, servers and even the manager were sliding their butts on the back of our chairs because they were to lazy to walk around, lifting large trays over as they slid through. The food took way longer than it should have and was cold when it arrived. My little girl wanted some more fires, after waiting more than 20 min for a refill, were told it was going to be a while because they had to fill orders before they could refill my daughters fries. The restroom was discusting, there were towels on the floor and two of three stalls had no toilet paper. I've had better experiences at McDonald's, we couldn't have had a worse first meal of the year. Needless to say we will not be returning.
(1)Mandy J.
I tend to avoid chains and I don't eat burgers and fries very often, so this place isn't really catering to me, anyhow... but for what it was, I didn't love it and I didn't hate it. Here's what I didn't love: I thought that the fries were supposed to be bottomless, but the server did not replenish them. The restaurant is really loud. For what I had -- burger, fries, and a soda -- I ended up leaving $20 for my portion of the meal. That's too expensive for what I had. I don't want to pay that much for a meal like that unless I'm at a theme park or somewhere else with more of a geographic monopoly... or unless it's like the best burger and fries of all time, which it wasn't. Here's what I did like: Even though the restaurant was crowded, we were seated quickly (party of 4). The two teenagers who were in our party wanted to share a milkshake and the server brought it already split into two for them, which was nice. My burger (guacamole bacon) was cooked the way I asked (medium rare -- sometimes places like this overcook even when I ask for medium rare) and tasted pretty good. It wasn't my favorite burger, but it was fine. I upgraded to sweet potato fries, and I liked them! Anyhow, it's Red Robin. It's a chain. You know what it's going to be before you go, probably. We went because the teenagers in our party wanted to go. It wasn't my choice, but I thought I would share. There is a Red Robin really n ear my house in Delaware, and I never go and likely won't go. No judgment if you like it... it's just not my thing!
(3)James A.
I love burgers, but everytime I eat here, I fill up so fast and the burgers never sit right. They are tasty but they just don't sit right for some reason. Endless french fries could be the problem. I'll skip the steak fries and trow down another burger and see how that goes. Always good service.
(3)Joe G.
What's not to like? The fish n chips, AMAZING. The pretzel bites, Outstanding. The booze, WOW. Don't forget the burgers. I like the RED ROYAL ROBIN. Delicious. Easily my favorite upper scale burger place.
(5)Lauren R.
This Red Robin really struggles getting it right. Our food is consistently not hot when it arrives at our table. We ate lunch yesterday (restaurant was only half full) and I watched our food sit under the warming lights for at least 8 minutes. The waiter kept telling me our order would be our shortly. I gave them the benefit of the doubt and waited to see if this was indeed our food and it was. Fries were soggy and cold burger was only warm, kids meals were luke warm. I sent the burger back and told him I watched the food sit there the whole time under the lamps and wanted a fresh one made. Manager came over and gave us some hot fries while they remade the food but that was about it. Not really any apologies were made. This Red Robin is getting taken out of our rotation of restaurants.
(2)Luciana L.
Not a bad place to get a decent burger. I especially like their garden burgers. Yum!
(4)Bryan M.
This was the worst experience we have had in a long time. Burgers were just ok. First the hostess took way too long to seat us and was in no rush to get customers in even though it was busy. The food was just ok. For the price I think it was not worth it and I would have enjoyed in-n-out much more. Then when it came time to pay, we waited for 20 minutes to get out of that place. I will never return...
(1)Corey Tess T.
took my sis and the kids here for a quick bite after shopping and i was very disappointed. The location is like any other RR in cleanliness and atmosphere, your basic family friendly sports bar.. but this visit was just terrible. The waiter forgot half the stuff we ordered, brought mixed up sides, and a wrong dish all together... took forever and then the manager came and corrected everything after we had to wait... We were very specific about a couple of things, like the temperature for the little ones food and it was ignored. Dining with little ones is always an adventure no matter what you do, so it helps if the staff understands and does their best to make the process painless. I probably won't come back here.
(1)Darren L.
We came in and was assigned a table . 15 minutes later, no one bothered to serve us (not even a drink to start with). They seemed way too busy. Two waiters walked past us, looking at our table and just walked away as if they were too busy taking care of others. We walked out, telling them we waited too long; they said sorry but it was too late! Too crowded; long wait; unfriendly (stressed out) waiters ; we feel sorry for them! Chick fil a is healthier with much friendlier service!
(1)bert p.
Went for lunch May 21, 2014. Not real busy in fact more help standing around doing nothing than customers. Waited 20 minutes for 2 simple burgers and fries. served with small piece of lettuce, onions strings not even a slice, and two paper thin unripe tomatoes. Nothing on the buns and nothing like mayo or mustard on tables. GET A CLUE PEOPLE. Terrible service and very marginal food. Had similar experiences several times at other location near 99th ave and McDowell. they have lost me and my family forever.
(1)George M.
Always a great burger!
(4)Michael M.
This is a pretty good restaurant that focuses on burgers. They have a great selection of appetizers and I would recommend getting their tower of onion rings. Every one of the burgers I've tried from here has been good and I would recommend getting one topped with crispy onion straws. I've also had their French Onion soup and that was very good as well. It's a great place to bring the kids as they provide some coloring material and the walls and interior are very colorful providing a good distraction for kids to look around. The noise level is also conducive to kids as you won't get a lot of strange looks if your child happens to get a little loud. They also have a good selection of chicken sandwiches as well if you aren't in the mood for a burger. Their steak fries are good and come in a bottomless bucket, with as many refills as you want. If you are in the mood for a decent priced burger and looking for quick service I would recommend checking Red Robin out. I've never had a bad experience with the restaurant.
(4)Tim O.
Yummm
(4)Conrad J.
This Red Robin is right down the street from my house and I am there on a monthly basis. The food is just like any other Red Robin really good but what really sets this location apart is the staff. I always get the best service no matter what waiter or waitress I get. The last time I was there one of the waitresses recognized us from a couple weeks before and made sure to come by and bring us a basket of fries and a large thing of ranch before our food came out. I have never had better service.
(5)Bill H.
So.. Ordered takeout.. Got home to wrong order.. An inconvenience, but we go back to get our actual order.. 45 minutes late, we get home with our order... and it's screwed up.... I like red robin.. This one seems to have some issues.. Have experienced some issues while eating in as well.. Only gave them another chance because I got a gift card for Christmas....won't be back...
(2)Madison E.
Burger with an egg on it? Yummmmmmmmmmmmmmmmmmmmmmmm! Perfect for familes!
(4)Humberto A.
For a chain restaurant; Red Robin is a sure family & friends sit-down place for burgers & drinks. Endless Steak Fry's, now you can't go wrong with that!
(3)Katie M.
I have been to this location a number of times. Each time, the service has not been great. We have waited too long for menus, drinks, and for our order to be taken. We were given our food and still had no silverware. Three separate people in our party asked for silverware at different times. We still never received it and had to walk up to the hostess to get some on our own so we could eat our food! The food and drinks are pretty good but I will never return to this location due to the poor service.
(2)Lisa M.
It's a Red Robin. It's great for a chain restaurant and I love their Banzai Burger! Good selection of beers and even some local brews (try the Moose Drool or Epicenter from SanTan Brewing). The service here is really great and the staff is extremely friendly. What I do like about this particular location is that the bar is on one side and there are no kids allowed in the bar area, so if you're with a group of friends, you don't have to worry about screaming kids.
(4)Stacey H.
Great service, solid choice for a good meal. I know it's a burger place but I love the fish and chips as well. Fries are fantastic and endless but I only have wanted more when I split a burger with someone you really get plenty with your meal. Service has always been wonderful, never anything less then completely friendly and helpful.
(4)Jen T.
Ya know we have been eating RR for a long time and after today I think I will skip it for a LONG time. Service here is hit or miss, ( San Diego is always good ) and today was a definite miss. I ordered my food with guac on the side and pickles. Never got either because our waitress didn't come back til we were pretty much done. I did get my guac finally and it was too late lol! So the waitress said "oh my manager took off some for not getting your food right' ha ha we get the bill and he took off a $1.50 on a $10 burger. Why bother RR? I would have rather had nothing taken off because what a joke to do so little when my food sucked!!! The manager is ridiculous and I hope he reads this. Way to take care of your customers.
(1)Erin D.
Can I tell you how much I love this place? Because I do! it is a perfect place to take my kiddo's and I usually try to take them here for dinner once a week. The staff is always friendly and helpful and the food is just right. Sometimes it takes a little too long to get our order, but all things aside it has good family atmosphere. My daughter loves ordering their Shirley Temple drinks with extra cherries! :)
(4)Robert S.
Service was fast and friendly. Food was hot and fast. Order was accurate, drink was always full and the restaurant was clean.
(5)Matt W.
No plastic in my burger just friendly and fast service. not the best or worst place to go in Goodyear but a chill and relaxing hipster joint. Good burger and okay on the wallet. The strawberry lemonade is killer good, I think I drink 6+ in one meal. Our server gave us everything we asked for and did not forget about us which is more than I can say about other places around here (macaroni grill).
(3)Jeremy S.
Always great. Try the Royal Red Robin Burger!!
(5)Elizabeth V.
I love it nice service food excellent and our server Britney was so sweet I give to her +A... Thanks continue with this service and very good taste
(5)Jason V.
Always love it here! Best fish n chips ever!
(5)J L.
First time at a Red Robin. Went in for their specialty limited time only Oktoberfest Burger. It did not disappoint. Ingredients were fresh, and the burger itself was tasty. Lots of menu choices - I only wish the pretzel bun was a regular choice. Most of all we were impressed with the cleanliness of the restaurant. Perhaps because it was relatively new, it was not very busy at the beginning of the lunch "hour". Waitress was attentive, honestly friendly, and very helpful (wish I remembered her name). I really liked that the tables were high, so you don't have to bend over to eat. (Parents should love this as it keeps your children from leaning their elbows on the table! ;)
(4)Jake V.
Good variety of burgers. Love the guac bacon burger and bleu ribbon burger. Also love this location it's smaller than most RRs but less busy also.
(3)Dean S.
We stopped in at the Goodyear RR last night for a quick bite, second visit to this location and only the second time in a RR. The service was average, my wife's burger was good, intructions on toppings was ignored by the kitchen. My soup came out cold, two visits, two bowls of cold soup, by the time it was heated my wife was done with her dinner, this is something they need to work on. I will give them one more try before deleting them from my options for dinner, it is really a shame that all sport bar type restaurants are cut from the exact same mold, nothing new here or exciting, just noisey and pretty good food for a premium price.
(2)Steve L.
The service is always awesome. Love the Banzai burger too. My family has been going to RR for years and its always a great experience.
(5)Ray T.
Went here with the family last night. Food was good and the service was very friendly. Will go back
(5)Darren L.
We came in and was assigned a table . 15 minutes later, no one bothered to serve us (not even a drink to start with). They seemed way too busy. Two waiters walked past us, looking at our table and just walked away as if they were too busy taking care of others. We walked out, telling them we waited too long; they said sorry but it was too late! Too crowded; long wait; unfriendly (stressed out) waiters ; we feel sorry for them! Chick fil a is healthier with much friendlier service!
(1)Corey Tess T.
took my sis and the kids here for a quick bite after shopping and i was very disappointed. The location is like any other RR in cleanliness and atmosphere, your basic family friendly sports bar.. but this visit was just terrible. The waiter forgot half the stuff we ordered, brought mixed up sides, and a wrong dish all together... took forever and then the manager came and corrected everything after we had to wait... We were very specific about a couple of things, like the temperature for the little ones food and it was ignored. Dining with little ones is always an adventure no matter what you do, so it helps if the staff understands and does their best to make the process painless. I probably won't come back here.
(1)bert p.
Went for lunch May 21, 2014. Not real busy in fact more help standing around doing nothing than customers. Waited 20 minutes for 2 simple burgers and fries. served with small piece of lettuce, onions strings not even a slice, and two paper thin unripe tomatoes. Nothing on the buns and nothing like mayo or mustard on tables. GET A CLUE PEOPLE. Terrible service and very marginal food. Had similar experiences several times at other location near 99th ave and McDowell. they have lost me and my family forever.
(1)Joe G.
What's not to like? The fish n chips, AMAZING. The pretzel bites, Outstanding. The booze, WOW. Don't forget the burgers. I like the RED ROYAL ROBIN. Delicious. Easily my favorite upper scale burger place.
(5)Michael M.
This is a pretty good restaurant that focuses on burgers. They have a great selection of appetizers and I would recommend getting their tower of onion rings. Every one of the burgers I've tried from here has been good and I would recommend getting one topped with crispy onion straws. I've also had their French Onion soup and that was very good as well. It's a great place to bring the kids as they provide some coloring material and the walls and interior are very colorful providing a good distraction for kids to look around. The noise level is also conducive to kids as you won't get a lot of strange looks if your child happens to get a little loud. They also have a good selection of chicken sandwiches as well if you aren't in the mood for a burger. Their steak fries are good and come in a bottomless bucket, with as many refills as you want. If you are in the mood for a decent priced burger and looking for quick service I would recommend checking Red Robin out. I've never had a bad experience with the restaurant.
(4)Tim O.
Yummm
(4)Katie M.
I have been to this location a number of times. Each time, the service has not been great. We have waited too long for menus, drinks, and for our order to be taken. We were given our food and still had no silverware. Three separate people in our party asked for silverware at different times. We still never received it and had to walk up to the hostess to get some on our own so we could eat our food! The food and drinks are pretty good but I will never return to this location due to the poor service.
(2)J L.
First time at a Red Robin. Went in for their specialty limited time only Oktoberfest Burger. It did not disappoint. Ingredients were fresh, and the burger itself was tasty. Lots of menu choices - I only wish the pretzel bun was a regular choice. Most of all we were impressed with the cleanliness of the restaurant. Perhaps because it was relatively new, it was not very busy at the beginning of the lunch "hour". Waitress was attentive, honestly friendly, and very helpful (wish I remembered her name). I really liked that the tables were high, so you don't have to bend over to eat. (Parents should love this as it keeps your children from leaning their elbows on the table! ;)
(4)Conrad J.
This Red Robin is right down the street from my house and I am there on a monthly basis. The food is just like any other Red Robin really good but what really sets this location apart is the staff. I always get the best service no matter what waiter or waitress I get. The last time I was there one of the waitresses recognized us from a couple weeks before and made sure to come by and bring us a basket of fries and a large thing of ranch before our food came out. I have never had better service.
(5)Jake V.
Good variety of burgers. Love the guac bacon burger and bleu ribbon burger. Also love this location it's smaller than most RRs but less busy also.
(3)Dean S.
We stopped in at the Goodyear RR last night for a quick bite, second visit to this location and only the second time in a RR. The service was average, my wife's burger was good, intructions on toppings was ignored by the kitchen. My soup came out cold, two visits, two bowls of cold soup, by the time it was heated my wife was done with her dinner, this is something they need to work on. I will give them one more try before deleting them from my options for dinner, it is really a shame that all sport bar type restaurants are cut from the exact same mold, nothing new here or exciting, just noisey and pretty good food for a premium price.
(2)Steve L.
The service is always awesome. Love the Banzai burger too. My family has been going to RR for years and its always a great experience.
(5)Ray T.
Went here with the family last night. Food was good and the service was very friendly. Will go back
(5)Deni G.
Great Place For The Kids I have to admit Red Robin usually isn't my first choice of places to grab a quick bite to eat. However, my nephew loves Red Robin and it's a great place for the kids. The burgers, California chicken burger, and onion ring tower are great and have never been a disappointment. Although, I think the burgers are getting smaller. The fries are also very good and I love their salt. My nephew enjoys the fries because they are "endless" and he can eat as many as he wishes. Service is usually fast, prices are reasonable, and the food is good. You could do worse in a pinch.
(3)Gabriela T.
We have been to Red Robin a few times. Some times service is great, some times it is not. Some times the food has been great some times the food hasn't been good at all. Pretty much they are not very consistent... But today I was VERY disappointed with Red Robin. We have a toddler and a two week old newborn. If you are a parent; when you go out you want things to go as smooth as possible. So we decided to bring the stroller, so I could rock the stroller and put baby to sleep if need so to be. The place was not busy, it was pretty empty. So we walk in and the first thing they say is "oh you can't have a stroller inside, you can leave it up here but you cannot take it to the sitting area. I simply ask "why?". Their answer was that the space was reduced, but they could put one of those slings for the car seat. This made me upset, because the things that hold the car seats there are the same size as our stroller. Also if they don't have a lot of people why is it a big deal. This doesn't make it a kid friendly place to me. Therefore I will not be returning to Red Robbin. I have two kids!
(1)Glenda E.
Still sucks!!!! Corporate needs to step in and make some changes and retrain the staff.
(1)Keith C.
You should bring back the garlic fries. The new ones are not good. We do around 4 corporate dinners there every year for the last 4 years. Now we need to find a new place.
(1)Mandy J.
I tend to avoid chains and I don't eat burgers and fries very often, so this place isn't really catering to me, anyhow... but for what it was, I didn't love it and I didn't hate it. Here's what I didn't love: I thought that the fries were supposed to be bottomless, but the server did not replenish them. The restaurant is really loud. For what I had -- burger, fries, and a soda -- I ended up leaving $20 for my portion of the meal. That's too expensive for what I had. I don't want to pay that much for a meal like that unless I'm at a theme park or somewhere else with more of a geographic monopoly... or unless it's like the best burger and fries of all time, which it wasn't. Here's what I did like: Even though the restaurant was crowded, we were seated quickly (party of 4). The two teenagers who were in our party wanted to share a milkshake and the server brought it already split into two for them, which was nice. My burger (guacamole bacon) was cooked the way I asked (medium rare -- sometimes places like this overcook even when I ask for medium rare) and tasted pretty good. It wasn't my favorite burger, but it was fine. I upgraded to sweet potato fries, and I liked them! Anyhow, it's Red Robin. It's a chain. You know what it's going to be before you go, probably. We went because the teenagers in our party wanted to go. It wasn't my choice, but I thought I would share. There is a Red Robin really n ear my house in Delaware, and I never go and likely won't go. No judgment if you like it... it's just not my thing!
(3)James A.
I love burgers, but everytime I eat here, I fill up so fast and the burgers never sit right. They are tasty but they just don't sit right for some reason. Endless french fries could be the problem. I'll skip the steak fries and trow down another burger and see how that goes. Always good service.
(3)Lauren R.
This Red Robin really struggles getting it right. Our food is consistently not hot when it arrives at our table. We ate lunch yesterday (restaurant was only half full) and I watched our food sit under the warming lights for at least 8 minutes. The waiter kept telling me our order would be our shortly. I gave them the benefit of the doubt and waited to see if this was indeed our food and it was. Fries were soggy and cold burger was only warm, kids meals were luke warm. I sent the burger back and told him I watched the food sit there the whole time under the lamps and wanted a fresh one made. Manager came over and gave us some hot fries while they remade the food but that was about it. Not really any apologies were made. This Red Robin is getting taken out of our rotation of restaurants.
(2)Luciana L.
Not a bad place to get a decent burger. I especially like their garden burgers. Yum!
(4)Bryan M.
This was the worst experience we have had in a long time. Burgers were just ok. First the hostess took way too long to seat us and was in no rush to get customers in even though it was busy. The food was just ok. For the price I think it was not worth it and I would have enjoyed in-n-out much more. Then when it came time to pay, we waited for 20 minutes to get out of that place. I will never return...
(1)Anna R.
We frequent this Red Robin. It has been a family fave for many months now. Unfortunately we were there on Sunday and didn't have the best experience. My friend had to send back her chicken sandwich because the texture of it was unlike actual meat. Don't know what was up with that. I agree with a previous poster who stated that the prices are going up and portions going down. This is a huge disappointment. I got a salad which last time I ordered it it was huge. Had to take some home. This time it was about half the size (thanks to their 'new' plating) and my chicken too had a very strange and chewy texture. I'm afraid we lost our good regular spot!!!! :(
(3)Jade W.
Went to Red Robin for dinner the other night. We got the Chili Chili Con Queso as an appetizer. When it came out, I was surprised to see how few chips were on the plate. Most places give you a big basket of chips. $7 worth? Not so much. We forgot to say no salsa garnish on the queso so we had to scoop off the tomato chunks. But the queso tasted good and we even had some left over to dip our fries in. I ordered the Banzai Burger (no pink), and no lettuce, tomato, or mayo. That is one of three burgers I like to get. My other favorites are the Whiskey River BBQ Burger and the Royal Red Robin. My burger was cooked right and tasted good. I enjoyed dipping the fries in the leftover queso dip. I have to say I kind of miss the days when your food came in a basket and the burger was partly wrapped in paper. They are trying to be fancy now with the rectangular plates and bottomless metal cylinder for the fries. We asked our server for some more napkins and she brought us two. They sure are stingy with napkins here! She did a pretty good job keeping our waters refilled. And while she didn't ask if we wanted more fries, my friend requested some and she brought us a basket. Yay steak fries! Red Robin... YUMMMM
(3)B C.
FOOD, SERVICE, ATMOSPHERE EXCELLENT...BUT!!! Our server Kyline was so sweet and charming. We enjoyed her so much. She is a hard worker and very attentive. In fact every one of the staff were so sweet and welcoming. The food taste and quality were EXC...but here's the BUT: the reason I can't give 5 stars is the portions are way UNDER SIZE. My friend had a burger that looked OK size wise to me but they shrink the size of your fries order. I had the chicken wrap....ABSOLUTELY DELICIOUS....BUT....here again the fries order was small served in this tiny stainless steel ring and the wrap looked like it was about 3/4 size it used to be. The check was just over $30 (no booze) and for that money they better fill up those plates if they want me back. A full good looking plate is what will bring me back. Too much empty space on the plate for my money. RR: WAKE UP and smell the French Fries!!!!!
(4)Daniel B.
This is a nice local place for us. I was very impressed with their server staff that didn't refer back to the main server. Most places would just say, I'll let your server know, but here it didn't matter if it was their table or not, they were quick to take care of us. Great visit! Thanks
(5)Derrick C.
Order was not staged, ordered wings as an appatizer they were cold, frys were cold, burger temp not great, refills took entirely to long, seemed rushed out after we asked for check, ordered a burger thinking it would count as our free birthday burger to later find out that it did not. Manager never came to check on us. Normally when we stop at a Red Robin we almost always see the manager in the dining room. This will be our last trip to this location. Very Disappointed!
(1)Dawn D.
We haven't been to Red Robin in several years. It will be several more years before we go back. It has nothing to do with the service, it has everything to do with the food. We both ordered one of there Gourmet burgers, one Chophouse and the Blue burger. Over priced and undersized! A gourmet burger joint should sell hand pattied, thick juicy burgers. These burgers are frozen 1/4" thick burgers. Yes the burger looks huge when you get it because the bun is filled with toppings. Reminds me of the old commercial "Where's the Beef?" and fries were nothing special, frozen steak fries and a very small portion at that. The best burgers in Goodyear are served at the Haymaker on Litchfiled Rd, just north of Mc Dowell. This is not a chain....and the food is wonderful! Price wise I do believe it's cheaper and much tastier! Great fries too!
(2)Sarah B.
I've been a red robin cluxks and fries fan for a very long time, this being said, when my way over cooked cluxks showed up I immediately knew. The manager said that's how they are and offered to bring me some more.... They never showed up! Also, red robin used to be the place for "families" now, not so much. They've taken a turn for the worse in my opinion. Still friendly, still bottomless fries, still probably the last time I'll come to this one again...until the kids request it!
(2)Lisa K.
I will not be returning to this location. 3 times they brought overcooked/burnt pretzels and jalopeno coins. I just couldnt believe the manager was ok with serving me burnt food 3 times and didnt even ask if he get me something else, all he said was he would remove the item from my check, then left me sitting there to watch my friend eat her burger, had to stop another waitress to order something. Worst service!
(1)Dailesa B.
I posted a review on the red robin in surprise and it was not a great experience. I received a gift card for the horrible service so we decided to try the one in Goodyear. This was way better than our last experience. Our server named mike was excellent. The food was great as well. The only thing I would say about this visit was it took a while to get bottomless sweet potato fries.
(4)Alicia R.
All I am going to say is that our server Miranda was the worst waitress we have EVER had by far at any restaurant!!!!!! She obviously hates her job because you could read it all over her face! I have never been so appalled with food service in my life! You have defenitely lost my family as customers!! GOODBYE!
(1)Ray T.
All waitstaff please pay attention... Do not take the glasses from our table to refill them, disappear for five minutes, and return with a tray of drink refills for other tables all mixed together with ours. I got my refilled drink back with a chewed straw and I didn't chew it. Our waitress got very upset when I informed her that our refilled glasses did not belong to us and she took them away again to refill them or get us new ones. Who knows? Then she was so upset that I questioned her, she wouldn't even return to our table with the check and made another server do it. NEVER WILL WE RETURN TO THIS LOCATION. Rocio, you only got a tip because my teenage daughter was upset that I wasn't going to tip you even with the poor service and bad attitude. I DO NOT WANT TO DRINK OUT OF SOMEONES GLASS OR USE SOMEONES CHEWED UP STRAW. Bring me a new drink or a pitcher to refill our iced teas. Also, that french dip is WAY TOO salty. I've never had anything so salty.
(1)Bridget A.
I love me some Red Robin! I am never disappointed with their burgers. I have tried almost all of them. My favorite is the royal red robin!! They have good drinks and specials. Also the service is pretty great! Rocio attended us tonight and she was AMAZING!! Rocio always had our drinks coming and she was accurate on our order and fast! Love coming here.
(4)Tim T.
Really disappointing service. This restaurant was in my regular list but not anymore. I sat at the bar for 10 minutes at lunch and didn't have a single employee acknowledge my presence. I wasn't greeted at the door either. This is lunch hour. No wonder the parking lot is empty! !!
(1)Stan B.
No, just no! That manager lady is clueless about customer service and serving hot food. When will Goodyear folks start to stand up to these crappy chain restaurants. Stop giving them your hard earned money.
(1)Michael S.
We have eaten here several times and the service is hit or miss. We have had absolutely horrible service and then good service. Today was good service. Van was our server. She was bubbly and on top of things. My parents got the bottomless rootbeer float. We have ordered these in the past and notice that for whatever reason they never seem to have enough ice cream. The food is always ok at Red Robin. Based on today's visit RR would get a 4 but based on all visits together it is about 2.5 and that is largely based on the less than stellar service that we usually get from here. The food however, has always been good.
(3)Bekah L.
So sad to have to update this review negatively. We used to enjoy this Red Robin often when the food used to come out hot and tasty but it has now become a place of bland cold burgers with the worst service. Servers and those running food have no clue what they're doing. Don't get excited when your food finally comes after a long wait, it's probably some other tables food. Alexis was our server and she is the cherry on top of why we will not be returning to Red Robin in the near future. They will rush you to pay your check before you finish chewing on your second bite of your burger. No offering desserts. No cleaning trash off your tables. So glad we came to enjoy a Friday night here to indulge..... NOT. Bye bye Red Robin.
(1)Becky W.
Always disappointed. However, my husband loves this place bc of the bottomless fries. Waitstaff has to be reminded to get refills. My order is always wrong. Food is a hit or miss. Hostess is always super nice.
(2)Greg P.
We heard back from red Robin and they did a great job to make our experience much better the next time that we went. I really appreciate their efforts to improve and provide great customer service.
(4)Melanee M.
Something wrong is going on at this location and I don't mean the remodel. We use to have a visit to our table by management, no more, that hasn't happened in months. They use to have fun, really good wait staff, that seems to have disappeared too. My waiter is one I've had before, tonight he was off his game and just appeared overwhelmed, I think maybe understaffed for a Saturday. Food was fine, although the time before last they messed up and sent out meat instead of the ordered Veggie Pattie, a suggestion-maybe, plate them or wrap them different so staff can tell the difference and not serve it.
(3)Judy L.
I always enjoy their service, burgers, and ENDLESS fries. I normally only can eat the amount the give you always. But the thought of ENDLESS fries... hum.... I changed to have a cheeseburger with bacon today (in honor of my nephew). 7 of us came to honor my nephew and celebrate my MIL's birthday. Red Robin was his favie place and he LOVED the fries. 1 minor con.. They stuff 7 of us in this tiny booth. We were a tight family unit! =)
(4)Jezel O.
Love the burgers. Love the service and love the decor. Every time I come here I get great food and awesome service.
(3)L L.
I just had the $13.99 plus $1.35 for canned mushrooms French dip. Really, a $15.00 French dip that is so pueney?? Besides being small, it was way too salty!! The mushrooms tasted like they just came right out of the can! I've had waaaaay better AND bigger French dips for $10.00. Not going back because I feel ripped off.
(1)Cesar C.
food was great waiters don't pay much attention you have to call them over in order for them to notice you need something
(3)Jamie K.
Not at the top of my list anymore! Ordered the royal burger, when the burger came the egg was still runny in spots. A server came by and told me that that is how they cook them now. It will be a long time before i go back to any red robin. never saw a manager, never got refills on the drinks, had to ask for everything we wanted, ex. extra napkins. POOR SERVICE. POOR FOOD.
(1)Gretchen N.
I do love this place. I find it a bit on the pricey side, but the cost is worth the service. Sometimes the food isn't perfect, but they always try to make it right.
(4)Matthew F.
My kids love it! Needs better management. The fry's are great ask for well done and they are even better.
(4)Gabe L.
We stopped by for the Tavern Double Tuesday. It was the last of the Cardinal's football season which is a buy a double tavern and get another burger free promotion. We've been to other Red Robin's but interestingly have never been to this location that is so close to our house. When we stop by Red Robin it's usually for a burger and crispy fish sandwich. The bottomless fries come with both so we'll usually get onion rings with one of the meals and share. We know what to expect with the burgers which is well cooked and pretty tasty. We enjoy our favorite burger spots too much to stop her often but it's about as good as you'll get without stepping up to a gourmet burger. For example, they don't ask how you want it cooked. I like the crispy fish sandwich though and get it each visit. The seasoning for the fries is nice but we always seem to fill up on the fries waiting for the meal so not sure why we ordered a hummus plate appetizer. The hummus was the plain type but had some flavor. Would be nice for the plate to come with a couple different types of hummus. I can't say it was freshly made but it was good with the carrots, cucumbers and kettle chips. Their service was good. We had to wait a couple minutes to be seated. There wasn't anybody up front so we kind of stood there for a while. Our server was awesome. She was very friendly, had some good recommendations for appetizers and was attentive. This location is clean and not too noisy. They have TV screens to catch the game but the volume is low so you can't hear it unless your in the bar area. We'll be back sometime to try something other than burgers.
(4)Rob L.
Red Robin... Yummmmmmm The Gourmet Burgers are the best chain burger option out there. These things will kill your waistline, stretch your colon, cause minor heart calcification, and are relatively expensive. And they are worth it! Add the tower of onion rings and I think the paper in the basket is a template Last Will and Testament form. Very family friendly with kid options galore, a diner feel, small arcade, and even free balloons. Service can be hit or miss with younger wait staff. Oddly, I've had three waiters-in-training with their mentors in five vists. Good overall, though. Carry on my burger brethren...
(4)Edward D.
Management gave me a call today, apologizes, and said they have taken steps to cure the issues. That is a great thing when a restaurants can admit they have an problem and his taking steps to get better. They were very sincere and apologetic. For this reason alone I will be adding a star to their rating.
(3)Tammie A.
We normally have fantastic service at this Red Robin. Went tonight and ordered 2 salads, had LEXI as a waitress she took our order then we sat there for 40 minutes, she never once checked on us. We finally had to ask the host to check on our salads, still Lexi never came back. Finally one of the guys from the kitchen came out apologizing and trying to recite our order and getting it wrong. Still Lexi did not come over to apologize. Absolutely worst service ever, actually we received no service while watching many others get seated and receive their food. Red Robin hire people who care about customer service. She was terrible! We left with no food.
(1)Morgan N.
Shady much? We went in for lunch on Sunday. After the back messed up my burger, the waiter argued with me about if it was the right burger or not. Then, after a 10 minute wait for the right burger, he stated he would remove the burger from the bill for the wait. Here's where it gets shady. He comes with the bill and says manager wouldn't approve the removal. Alright, no biggie. But then he takes the bill back and offered to pay $5 on it, but brings back a different bill instead for $45. I pay with credit, he turns around and charges my card for $60 and hands me back the receipt which says it was ran for the $60, but no itemized bill. Didn't say a thing, brought it to me quickly with his head down, dropped it and ran. Couldn't find him after that to clear it up. I didn't much care for the wait and I'm not upset that my order was put in wrong. I'm not even put off by being told they'd clear the burger off my receipt, then them not doing it. Instead, I'm a bit worried at how shady that waiter was, changing out receipts, charging more then he was supposed to, then disappearing instead of speaking up about it. If he's acting shady about a receipt, I wonder what else he is doing....
(1)Nikki J.
Fun friendly servers and pretty good food! They are known for burgers but their salads are really good too!
(4)Gabe A.
Total disaster from start to finish. We went in New Years about 6:30 or so. We were told there would be a 10 min wait. it was 30 min, and when we were seated there were at least 8 empty tables. Service was seriously lacking, servers and even the manager were sliding their butts on the back of our chairs because they were to lazy to walk around, lifting large trays over as they slid through. The food took way longer than it should have and was cold when it arrived. My little girl wanted some more fires, after waiting more than 20 min for a refill, were told it was going to be a while because they had to fill orders before they could refill my daughters fries. The restroom was discusting, there were towels on the floor and two of three stalls had no toilet paper. I've had better experiences at McDonald's, we couldn't have had a worse first meal of the year. Needless to say we will not be returning.
(1)Bill H.
So.. Ordered takeout.. Got home to wrong order.. An inconvenience, but we go back to get our actual order.. 45 minutes late, we get home with our order... and it's screwed up.... I like red robin.. This one seems to have some issues.. Have experienced some issues while eating in as well.. Only gave them another chance because I got a gift card for Christmas....won't be back...
(2)Madison E.
Burger with an egg on it? Yummmmmmmmmmmmmmmmmmmmmmmm! Perfect for familes!
(4)Humberto A.
For a chain restaurant; Red Robin is a sure family & friends sit-down place for burgers & drinks. Endless Steak Fry's, now you can't go wrong with that!
(3)Terry H.
Ok, I have been going to red robin for like over 20 years. I just went last night and was so terribly disappointed. The portions have become so much smaller than they used to be. I used to look forward to treating myself to a really good juicy burger...not do last night. Service was ok, food was just...kind of bland...didn't wow me. I was so disappointed I doubt I will ever go back.
(2)Joanne L.
Red robin... umm... Seriously the worst service I have ever received in any restaurant in my whole entire life. "Blue jay" the rudest manager ever in the bluest shirt I have ever seen, charged us 2.19 for "bottomless fries" after already purchasing bottomless fries. We didn't even eat them and when we asked her to return them she did this weird thing with her mouth and didn't give an answer. Our waiter kept rubbing her stomach like it was a genie bottle, I felt like I was on the Aladdin ride at Disneyland. Such terrible service and this is from a restaurant worker myself.
(1)Beth C.
We hadn't been to Red Robin in many years, but having been given a gift card, we had a good reason to eat there. We visited on a Tuesday at 11:30am. The place was already busy and getting busier by the minute. The hostess sat us and no one came by our table for over ten minutes. We had time to review the whole menu, and it's a long menu, and then spent a few minutes trying to catch a server's eye. I really needed water. Our server finally introduced himself and we placed our full order. Our service was fine after that. We tried the pretzel bites as an appetizer. They weren't bad, but the texture inside wasn't that chewy. They were VERY hot on the outside, so that was in their favor. I told my husband, "They must have a really good heat lamp back there." The cheese dip wasn't that good. It was watered down Cheez Whiz, basically. I had the southwestern salad with grilled chicken. I asked for no jalapeno coins and for my dressing to be on the side, and it came out as requested. The salad was okay, though I make better at home. It was watery beneath the salad greens. My husband liked his hamburger, but his overall opinion was it was "okay." He much prefers Smashburger or Five Guys, which are also cheaper. Red Robin serves fewer fries on the side than they used to, which was quite fine, really, and makes sense since they offer bottomless fries. Our server did come by to ask if he wanted more fries. The food just didn't stand out to me. I realized I haven't missed Red Robin at all. We have plenty of other restaurants nearby that offer better and cheaper food, though this ended up being pleasant enough as a little lunch date for us.
(3)Piranha P.
Just tried the turkey burger and it is awesome! I try to watch what I eat and not eat fast food, but this is a place I'm willing to visit often.
(5)Lisa M.
It's a Red Robin. It's great for a chain restaurant and I love their Banzai Burger! Good selection of beers and even some local brews (try the Moose Drool or Epicenter from SanTan Brewing). The service here is really great and the staff is extremely friendly. What I do like about this particular location is that the bar is on one side and there are no kids allowed in the bar area, so if you're with a group of friends, you don't have to worry about screaming kids.
(4)Stacey H.
Great service, solid choice for a good meal. I know it's a burger place but I love the fish and chips as well. Fries are fantastic and endless but I only have wanted more when I split a burger with someone you really get plenty with your meal. Service has always been wonderful, never anything less then completely friendly and helpful.
(4)George M.
Always a great burger!
(4)Jen T.
Ya know we have been eating RR for a long time and after today I think I will skip it for a LONG time. Service here is hit or miss, ( San Diego is always good ) and today was a definite miss. I ordered my food with guac on the side and pickles. Never got either because our waitress didn't come back til we were pretty much done. I did get my guac finally and it was too late lol! So the waitress said "oh my manager took off some for not getting your food right' ha ha we get the bill and he took off a $1.50 on a $10 burger. Why bother RR? I would have rather had nothing taken off because what a joke to do so little when my food sucked!!! The manager is ridiculous and I hope he reads this. Way to take care of your customers.
(1)Erin D.
Can I tell you how much I love this place? Because I do! it is a perfect place to take my kiddo's and I usually try to take them here for dinner once a week. The staff is always friendly and helpful and the food is just right. Sometimes it takes a little too long to get our order, but all things aside it has good family atmosphere. My daughter loves ordering their Shirley Temple drinks with extra cherries! :)
(4)Robert S.
Service was fast and friendly. Food was hot and fast. Order was accurate, drink was always full and the restaurant was clean.
(5)Matt W.
No plastic in my burger just friendly and fast service. not the best or worst place to go in Goodyear but a chill and relaxing hipster joint. Good burger and okay on the wallet. The strawberry lemonade is killer good, I think I drink 6+ in one meal. Our server gave us everything we asked for and did not forget about us which is more than I can say about other places around here (macaroni grill).
(3)Jeremy S.
Always great. Try the Royal Red Robin Burger!!
(5)Elizabeth V.
I love it nice service food excellent and our server Britney was so sweet I give to her +A... Thanks continue with this service and very good taste
(5)Jason V.
Always love it here! Best fish n chips ever!
(5)Bill H.
So.. Ordered takeout.. Got home to wrong order.. An inconvenience, but we go back to get our actual order.. 45 minutes late, we get home with our order... and it's screwed up.... I like red robin.. This one seems to have some issues.. Have experienced some issues while eating in as well.. Only gave them another chance because I got a gift card for Christmas....won't be back...
(2)Madison E.
Burger with an egg on it? Yummmmmmmmmmmmmmmmmmmmmmmm! Perfect for familes!
(4)Humberto A.
For a chain restaurant; Red Robin is a sure family & friends sit-down place for burgers & drinks. Endless Steak Fry's, now you can't go wrong with that!
(3)Katie M.
I have been to this location a number of times. Each time, the service has not been great. We have waited too long for menus, drinks, and for our order to be taken. We were given our food and still had no silverware. Three separate people in our party asked for silverware at different times. We still never received it and had to walk up to the hostess to get some on our own so we could eat our food! The food and drinks are pretty good but I will never return to this location due to the poor service.
(2)Lisa M.
It's a Red Robin. It's great for a chain restaurant and I love their Banzai Burger! Good selection of beers and even some local brews (try the Moose Drool or Epicenter from SanTan Brewing). The service here is really great and the staff is extremely friendly. What I do like about this particular location is that the bar is on one side and there are no kids allowed in the bar area, so if you're with a group of friends, you don't have to worry about screaming kids.
(4)Stacey H.
Great service, solid choice for a good meal. I know it's a burger place but I love the fish and chips as well. Fries are fantastic and endless but I only have wanted more when I split a burger with someone you really get plenty with your meal. Service has always been wonderful, never anything less then completely friendly and helpful.
(4)George M.
Always a great burger!
(4)Jen T.
Ya know we have been eating RR for a long time and after today I think I will skip it for a LONG time. Service here is hit or miss, ( San Diego is always good ) and today was a definite miss. I ordered my food with guac on the side and pickles. Never got either because our waitress didn't come back til we were pretty much done. I did get my guac finally and it was too late lol! So the waitress said "oh my manager took off some for not getting your food right' ha ha we get the bill and he took off a $1.50 on a $10 burger. Why bother RR? I would have rather had nothing taken off because what a joke to do so little when my food sucked!!! The manager is ridiculous and I hope he reads this. Way to take care of your customers.
(1)Deni G.
Great Place For The Kids I have to admit Red Robin usually isn't my first choice of places to grab a quick bite to eat. However, my nephew loves Red Robin and it's a great place for the kids. The burgers, California chicken burger, and onion ring tower are great and have never been a disappointment. Although, I think the burgers are getting smaller. The fries are also very good and I love their salt. My nephew enjoys the fries because they are "endless" and he can eat as many as he wishes. Service is usually fast, prices are reasonable, and the food is good. You could do worse in a pinch.
(3)Joanne L.
Red robin... umm... Seriously the worst service I have ever received in any restaurant in my whole entire life. "Blue jay" the rudest manager ever in the bluest shirt I have ever seen, charged us 2.19 for "bottomless fries" after already purchasing bottomless fries. We didn't even eat them and when we asked her to return them she did this weird thing with her mouth and didn't give an answer. Our waiter kept rubbing her stomach like it was a genie bottle, I felt like I was on the Aladdin ride at Disneyland. Such terrible service and this is from a restaurant worker myself.
(1)Cesar C.
food was great waiters don't pay much attention you have to call them over in order for them to notice you need something
(3)Jamie K.
Not at the top of my list anymore! Ordered the royal burger, when the burger came the egg was still runny in spots. A server came by and told me that that is how they cook them now. It will be a long time before i go back to any red robin. never saw a manager, never got refills on the drinks, had to ask for everything we wanted, ex. extra napkins. POOR SERVICE. POOR FOOD.
(1)Melanee M.
Something wrong is going on at this location and I don't mean the remodel. We use to have a visit to our table by management, no more, that hasn't happened in months. They use to have fun, really good wait staff, that seems to have disappeared too. My waiter is one I've had before, tonight he was off his game and just appeared overwhelmed, I think maybe understaffed for a Saturday. Food was fine, although the time before last they messed up and sent out meat instead of the ordered Veggie Pattie, a suggestion-maybe, plate them or wrap them different so staff can tell the difference and not serve it.
(3)Judy L.
I always enjoy their service, burgers, and ENDLESS fries. I normally only can eat the amount the give you always. But the thought of ENDLESS fries... hum.... I changed to have a cheeseburger with bacon today (in honor of my nephew). 7 of us came to honor my nephew and celebrate my MIL's birthday. Red Robin was his favie place and he LOVED the fries. 1 minor con.. They stuff 7 of us in this tiny booth. We were a tight family unit! =)
(4)Gabriela T.
We have been to Red Robin a few times. Some times service is great, some times it is not. Some times the food has been great some times the food hasn't been good at all. Pretty much they are not very consistent... But today I was VERY disappointed with Red Robin. We have a toddler and a two week old newborn. If you are a parent; when you go out you want things to go as smooth as possible. So we decided to bring the stroller, so I could rock the stroller and put baby to sleep if need so to be. The place was not busy, it was pretty empty. So we walk in and the first thing they say is "oh you can't have a stroller inside, you can leave it up here but you cannot take it to the sitting area. I simply ask "why?". Their answer was that the space was reduced, but they could put one of those slings for the car seat. This made me upset, because the things that hold the car seats there are the same size as our stroller. Also if they don't have a lot of people why is it a big deal. This doesn't make it a kid friendly place to me. Therefore I will not be returning to Red Robbin. I have two kids!
(1)Glenda E.
Still sucks!!!! Corporate needs to step in and make some changes and retrain the staff.
(1)Keith C.
You should bring back the garlic fries. The new ones are not good. We do around 4 corporate dinners there every year for the last 4 years. Now we need to find a new place.
(1)Terry H.
Ok, I have been going to red robin for like over 20 years. I just went last night and was so terribly disappointed. The portions have become so much smaller than they used to be. I used to look forward to treating myself to a really good juicy burger...not do last night. Service was ok, food was just...kind of bland...didn't wow me. I was so disappointed I doubt I will ever go back.
(2)Beth C.
We hadn't been to Red Robin in many years, but having been given a gift card, we had a good reason to eat there. We visited on a Tuesday at 11:30am. The place was already busy and getting busier by the minute. The hostess sat us and no one came by our table for over ten minutes. We had time to review the whole menu, and it's a long menu, and then spent a few minutes trying to catch a server's eye. I really needed water. Our server finally introduced himself and we placed our full order. Our service was fine after that. We tried the pretzel bites as an appetizer. They weren't bad, but the texture inside wasn't that chewy. They were VERY hot on the outside, so that was in their favor. I told my husband, "They must have a really good heat lamp back there." The cheese dip wasn't that good. It was watered down Cheez Whiz, basically. I had the southwestern salad with grilled chicken. I asked for no jalapeno coins and for my dressing to be on the side, and it came out as requested. The salad was okay, though I make better at home. It was watery beneath the salad greens. My husband liked his hamburger, but his overall opinion was it was "okay." He much prefers Smashburger or Five Guys, which are also cheaper. Red Robin serves fewer fries on the side than they used to, which was quite fine, really, and makes sense since they offer bottomless fries. Our server did come by to ask if he wanted more fries. The food just didn't stand out to me. I realized I haven't missed Red Robin at all. We have plenty of other restaurants nearby that offer better and cheaper food, though this ended up being pleasant enough as a little lunch date for us.
(3)Piranha P.
Just tried the turkey burger and it is awesome! I try to watch what I eat and not eat fast food, but this is a place I'm willing to visit often.
(5)Anna R.
We frequent this Red Robin. It has been a family fave for many months now. Unfortunately we were there on Sunday and didn't have the best experience. My friend had to send back her chicken sandwich because the texture of it was unlike actual meat. Don't know what was up with that. I agree with a previous poster who stated that the prices are going up and portions going down. This is a huge disappointment. I got a salad which last time I ordered it it was huge. Had to take some home. This time it was about half the size (thanks to their 'new' plating) and my chicken too had a very strange and chewy texture. I'm afraid we lost our good regular spot!!!! :(
(3)Becky W.
Always disappointed. However, my husband loves this place bc of the bottomless fries. Waitstaff has to be reminded to get refills. My order is always wrong. Food is a hit or miss. Hostess is always super nice.
(2)Greg P.
We heard back from red Robin and they did a great job to make our experience much better the next time that we went. I really appreciate their efforts to improve and provide great customer service.
(4)Jade W.
Went to Red Robin for dinner the other night. We got the Chili Chili Con Queso as an appetizer. When it came out, I was surprised to see how few chips were on the plate. Most places give you a big basket of chips. $7 worth? Not so much. We forgot to say no salsa garnish on the queso so we had to scoop off the tomato chunks. But the queso tasted good and we even had some left over to dip our fries in. I ordered the Banzai Burger (no pink), and no lettuce, tomato, or mayo. That is one of three burgers I like to get. My other favorites are the Whiskey River BBQ Burger and the Royal Red Robin. My burger was cooked right and tasted good. I enjoyed dipping the fries in the leftover queso dip. I have to say I kind of miss the days when your food came in a basket and the burger was partly wrapped in paper. They are trying to be fancy now with the rectangular plates and bottomless metal cylinder for the fries. We asked our server for some more napkins and she brought us two. They sure are stingy with napkins here! She did a pretty good job keeping our waters refilled. And while she didn't ask if we wanted more fries, my friend requested some and she brought us a basket. Yay steak fries! Red Robin... YUMMMM
(3)B C.
FOOD, SERVICE, ATMOSPHERE EXCELLENT...BUT!!! Our server Kyline was so sweet and charming. We enjoyed her so much. She is a hard worker and very attentive. In fact every one of the staff were so sweet and welcoming. The food taste and quality were EXC...but here's the BUT: the reason I can't give 5 stars is the portions are way UNDER SIZE. My friend had a burger that looked OK size wise to me but they shrink the size of your fries order. I had the chicken wrap....ABSOLUTELY DELICIOUS....BUT....here again the fries order was small served in this tiny stainless steel ring and the wrap looked like it was about 3/4 size it used to be. The check was just over $30 (no booze) and for that money they better fill up those plates if they want me back. A full good looking plate is what will bring me back. Too much empty space on the plate for my money. RR: WAKE UP and smell the French Fries!!!!!
(4)Daniel B.
This is a nice local place for us. I was very impressed with their server staff that didn't refer back to the main server. Most places would just say, I'll let your server know, but here it didn't matter if it was their table or not, they were quick to take care of us. Great visit! Thanks
(5)Derrick C.
Order was not staged, ordered wings as an appatizer they were cold, frys were cold, burger temp not great, refills took entirely to long, seemed rushed out after we asked for check, ordered a burger thinking it would count as our free birthday burger to later find out that it did not. Manager never came to check on us. Normally when we stop at a Red Robin we almost always see the manager in the dining room. This will be our last trip to this location. Very Disappointed!
(1)Dawn D.
We haven't been to Red Robin in several years. It will be several more years before we go back. It has nothing to do with the service, it has everything to do with the food. We both ordered one of there Gourmet burgers, one Chophouse and the Blue burger. Over priced and undersized! A gourmet burger joint should sell hand pattied, thick juicy burgers. These burgers are frozen 1/4" thick burgers. Yes the burger looks huge when you get it because the bun is filled with toppings. Reminds me of the old commercial "Where's the Beef?" and fries were nothing special, frozen steak fries and a very small portion at that. The best burgers in Goodyear are served at the Haymaker on Litchfiled Rd, just north of Mc Dowell. This is not a chain....and the food is wonderful! Price wise I do believe it's cheaper and much tastier! Great fries too!
(2)Sarah B.
I've been a red robin cluxks and fries fan for a very long time, this being said, when my way over cooked cluxks showed up I immediately knew. The manager said that's how they are and offered to bring me some more.... They never showed up! Also, red robin used to be the place for "families" now, not so much. They've taken a turn for the worse in my opinion. Still friendly, still bottomless fries, still probably the last time I'll come to this one again...until the kids request it!
(2)Lisa K.
I will not be returning to this location. 3 times they brought overcooked/burnt pretzels and jalopeno coins. I just couldnt believe the manager was ok with serving me burnt food 3 times and didnt even ask if he get me something else, all he said was he would remove the item from my check, then left me sitting there to watch my friend eat her burger, had to stop another waitress to order something. Worst service!
(1)Dailesa B.
I posted a review on the red robin in surprise and it was not a great experience. I received a gift card for the horrible service so we decided to try the one in Goodyear. This was way better than our last experience. Our server named mike was excellent. The food was great as well. The only thing I would say about this visit was it took a while to get bottomless sweet potato fries.
(4)Alicia R.
All I am going to say is that our server Miranda was the worst waitress we have EVER had by far at any restaurant!!!!!! She obviously hates her job because you could read it all over her face! I have never been so appalled with food service in my life! You have defenitely lost my family as customers!! GOODBYE!
(1)Jezel O.
Love the burgers. Love the service and love the decor. Every time I come here I get great food and awesome service.
(3)L L.
I just had the $13.99 plus $1.35 for canned mushrooms French dip. Really, a $15.00 French dip that is so pueney?? Besides being small, it was way too salty!! The mushrooms tasted like they just came right out of the can! I've had waaaaay better AND bigger French dips for $10.00. Not going back because I feel ripped off.
(1)Ray T.
All waitstaff please pay attention... Do not take the glasses from our table to refill them, disappear for five minutes, and return with a tray of drink refills for other tables all mixed together with ours. I got my refilled drink back with a chewed straw and I didn't chew it. Our waitress got very upset when I informed her that our refilled glasses did not belong to us and she took them away again to refill them or get us new ones. Who knows? Then she was so upset that I questioned her, she wouldn't even return to our table with the check and made another server do it. NEVER WILL WE RETURN TO THIS LOCATION. Rocio, you only got a tip because my teenage daughter was upset that I wasn't going to tip you even with the poor service and bad attitude. I DO NOT WANT TO DRINK OUT OF SOMEONES GLASS OR USE SOMEONES CHEWED UP STRAW. Bring me a new drink or a pitcher to refill our iced teas. Also, that french dip is WAY TOO salty. I've never had anything so salty.
(1)Bridget A.
I love me some Red Robin! I am never disappointed with their burgers. I have tried almost all of them. My favorite is the royal red robin!! They have good drinks and specials. Also the service is pretty great! Rocio attended us tonight and she was AMAZING!! Rocio always had our drinks coming and she was accurate on our order and fast! Love coming here.
(4)Tim T.
Really disappointing service. This restaurant was in my regular list but not anymore. I sat at the bar for 10 minutes at lunch and didn't have a single employee acknowledge my presence. I wasn't greeted at the door either. This is lunch hour. No wonder the parking lot is empty! !!
(1)Stan B.
No, just no! That manager lady is clueless about customer service and serving hot food. When will Goodyear folks start to stand up to these crappy chain restaurants. Stop giving them your hard earned money.
(1)Michael S.
We have eaten here several times and the service is hit or miss. We have had absolutely horrible service and then good service. Today was good service. Van was our server. She was bubbly and on top of things. My parents got the bottomless rootbeer float. We have ordered these in the past and notice that for whatever reason they never seem to have enough ice cream. The food is always ok at Red Robin. Based on today's visit RR would get a 4 but based on all visits together it is about 2.5 and that is largely based on the less than stellar service that we usually get from here. The food however, has always been good.
(3)Bekah L.
So sad to have to update this review negatively. We used to enjoy this Red Robin often when the food used to come out hot and tasty but it has now become a place of bland cold burgers with the worst service. Servers and those running food have no clue what they're doing. Don't get excited when your food finally comes after a long wait, it's probably some other tables food. Alexis was our server and she is the cherry on top of why we will not be returning to Red Robin in the near future. They will rush you to pay your check before you finish chewing on your second bite of your burger. No offering desserts. No cleaning trash off your tables. So glad we came to enjoy a Friday night here to indulge..... NOT. Bye bye Red Robin.
(1)Gretchen N.
I do love this place. I find it a bit on the pricey side, but the cost is worth the service. Sometimes the food isn't perfect, but they always try to make it right.
(4)Matthew F.
My kids love it! Needs better management. The fry's are great ask for well done and they are even better.
(4)Gabe L.
We stopped by for the Tavern Double Tuesday. It was the last of the Cardinal's football season which is a buy a double tavern and get another burger free promotion. We've been to other Red Robin's but interestingly have never been to this location that is so close to our house. When we stop by Red Robin it's usually for a burger and crispy fish sandwich. The bottomless fries come with both so we'll usually get onion rings with one of the meals and share. We know what to expect with the burgers which is well cooked and pretty tasty. We enjoy our favorite burger spots too much to stop her often but it's about as good as you'll get without stepping up to a gourmet burger. For example, they don't ask how you want it cooked. I like the crispy fish sandwich though and get it each visit. The seasoning for the fries is nice but we always seem to fill up on the fries waiting for the meal so not sure why we ordered a hummus plate appetizer. The hummus was the plain type but had some flavor. Would be nice for the plate to come with a couple different types of hummus. I can't say it was freshly made but it was good with the carrots, cucumbers and kettle chips. Their service was good. We had to wait a couple minutes to be seated. There wasn't anybody up front so we kind of stood there for a while. Our server was awesome. She was very friendly, had some good recommendations for appetizers and was attentive. This location is clean and not too noisy. They have TV screens to catch the game but the volume is low so you can't hear it unless your in the bar area. We'll be back sometime to try something other than burgers.
(4)Rob L.
Red Robin... Yummmmmmm The Gourmet Burgers are the best chain burger option out there. These things will kill your waistline, stretch your colon, cause minor heart calcification, and are relatively expensive. And they are worth it! Add the tower of onion rings and I think the paper in the basket is a template Last Will and Testament form. Very family friendly with kid options galore, a diner feel, small arcade, and even free balloons. Service can be hit or miss with younger wait staff. Oddly, I've had three waiters-in-training with their mentors in five vists. Good overall, though. Carry on my burger brethren...
(4)Edward D.
Management gave me a call today, apologizes, and said they have taken steps to cure the issues. That is a great thing when a restaurants can admit they have an problem and his taking steps to get better. They were very sincere and apologetic. For this reason alone I will be adding a star to their rating.
(3)Tammie A.
We normally have fantastic service at this Red Robin. Went tonight and ordered 2 salads, had LEXI as a waitress she took our order then we sat there for 40 minutes, she never once checked on us. We finally had to ask the host to check on our salads, still Lexi never came back. Finally one of the guys from the kitchen came out apologizing and trying to recite our order and getting it wrong. Still Lexi did not come over to apologize. Absolutely worst service ever, actually we received no service while watching many others get seated and receive their food. Red Robin hire people who care about customer service. She was terrible! We left with no food.
(1)Morgan N.
Shady much? We went in for lunch on Sunday. After the back messed up my burger, the waiter argued with me about if it was the right burger or not. Then, after a 10 minute wait for the right burger, he stated he would remove the burger from the bill for the wait. Here's where it gets shady. He comes with the bill and says manager wouldn't approve the removal. Alright, no biggie. But then he takes the bill back and offered to pay $5 on it, but brings back a different bill instead for $45. I pay with credit, he turns around and charges my card for $60 and hands me back the receipt which says it was ran for the $60, but no itemized bill. Didn't say a thing, brought it to me quickly with his head down, dropped it and ran. Couldn't find him after that to clear it up. I didn't much care for the wait and I'm not upset that my order was put in wrong. I'm not even put off by being told they'd clear the burger off my receipt, then them not doing it. Instead, I'm a bit worried at how shady that waiter was, changing out receipts, charging more then he was supposed to, then disappearing instead of speaking up about it. If he's acting shady about a receipt, I wonder what else he is doing....
(1)Nikki J.
Fun friendly servers and pretty good food! They are known for burgers but their salads are really good too!
(4)Gabe A.
Total disaster from start to finish. We went in New Years about 6:30 or so. We were told there would be a 10 min wait. it was 30 min, and when we were seated there were at least 8 empty tables. Service was seriously lacking, servers and even the manager were sliding their butts on the back of our chairs because they were to lazy to walk around, lifting large trays over as they slid through. The food took way longer than it should have and was cold when it arrived. My little girl wanted some more fires, after waiting more than 20 min for a refill, were told it was going to be a while because they had to fill orders before they could refill my daughters fries. The restroom was discusting, there were towels on the floor and two of three stalls had no toilet paper. I've had better experiences at McDonald's, we couldn't have had a worse first meal of the year. Needless to say we will not be returning.
(1)Mandy J.
I tend to avoid chains and I don't eat burgers and fries very often, so this place isn't really catering to me, anyhow... but for what it was, I didn't love it and I didn't hate it. Here's what I didn't love: I thought that the fries were supposed to be bottomless, but the server did not replenish them. The restaurant is really loud. For what I had -- burger, fries, and a soda -- I ended up leaving $20 for my portion of the meal. That's too expensive for what I had. I don't want to pay that much for a meal like that unless I'm at a theme park or somewhere else with more of a geographic monopoly... or unless it's like the best burger and fries of all time, which it wasn't. Here's what I did like: Even though the restaurant was crowded, we were seated quickly (party of 4). The two teenagers who were in our party wanted to share a milkshake and the server brought it already split into two for them, which was nice. My burger (guacamole bacon) was cooked the way I asked (medium rare -- sometimes places like this overcook even when I ask for medium rare) and tasted pretty good. It wasn't my favorite burger, but it was fine. I upgraded to sweet potato fries, and I liked them! Anyhow, it's Red Robin. It's a chain. You know what it's going to be before you go, probably. We went because the teenagers in our party wanted to go. It wasn't my choice, but I thought I would share. There is a Red Robin really n ear my house in Delaware, and I never go and likely won't go. No judgment if you like it... it's just not my thing!
(3)James A.
I love burgers, but everytime I eat here, I fill up so fast and the burgers never sit right. They are tasty but they just don't sit right for some reason. Endless french fries could be the problem. I'll skip the steak fries and trow down another burger and see how that goes. Always good service.
(3)Lauren R.
This Red Robin really struggles getting it right. Our food is consistently not hot when it arrives at our table. We ate lunch yesterday (restaurant was only half full) and I watched our food sit under the warming lights for at least 8 minutes. The waiter kept telling me our order would be our shortly. I gave them the benefit of the doubt and waited to see if this was indeed our food and it was. Fries were soggy and cold burger was only warm, kids meals were luke warm. I sent the burger back and told him I watched the food sit there the whole time under the lamps and wanted a fresh one made. Manager came over and gave us some hot fries while they remade the food but that was about it. Not really any apologies were made. This Red Robin is getting taken out of our rotation of restaurants.
(2)Luciana L.
Not a bad place to get a decent burger. I especially like their garden burgers. Yum!
(4)Bryan M.
This was the worst experience we have had in a long time. Burgers were just ok. First the hostess took way too long to seat us and was in no rush to get customers in even though it was busy. The food was just ok. For the price I think it was not worth it and I would have enjoyed in-n-out much more. Then when it came time to pay, we waited for 20 minutes to get out of that place. I will never return...
(1)Corey Tess T.
took my sis and the kids here for a quick bite after shopping and i was very disappointed. The location is like any other RR in cleanliness and atmosphere, your basic family friendly sports bar.. but this visit was just terrible. The waiter forgot half the stuff we ordered, brought mixed up sides, and a wrong dish all together... took forever and then the manager came and corrected everything after we had to wait... We were very specific about a couple of things, like the temperature for the little ones food and it was ignored. Dining with little ones is always an adventure no matter what you do, so it helps if the staff understands and does their best to make the process painless. I probably won't come back here.
(1)Darren L.
We came in and was assigned a table . 15 minutes later, no one bothered to serve us (not even a drink to start with). They seemed way too busy. Two waiters walked past us, looking at our table and just walked away as if they were too busy taking care of others. We walked out, telling them we waited too long; they said sorry but it was too late! Too crowded; long wait; unfriendly (stressed out) waiters ; we feel sorry for them! Chick fil a is healthier with much friendlier service!
(1)bert p.
Went for lunch May 21, 2014. Not real busy in fact more help standing around doing nothing than customers. Waited 20 minutes for 2 simple burgers and fries. served with small piece of lettuce, onions strings not even a slice, and two paper thin unripe tomatoes. Nothing on the buns and nothing like mayo or mustard on tables. GET A CLUE PEOPLE. Terrible service and very marginal food. Had similar experiences several times at other location near 99th ave and McDowell. they have lost me and my family forever.
(1)Joe G.
What's not to like? The fish n chips, AMAZING. The pretzel bites, Outstanding. The booze, WOW. Don't forget the burgers. I like the RED ROYAL ROBIN. Delicious. Easily my favorite upper scale burger place.
(5)Michael M.
This is a pretty good restaurant that focuses on burgers. They have a great selection of appetizers and I would recommend getting their tower of onion rings. Every one of the burgers I've tried from here has been good and I would recommend getting one topped with crispy onion straws. I've also had their French Onion soup and that was very good as well. It's a great place to bring the kids as they provide some coloring material and the walls and interior are very colorful providing a good distraction for kids to look around. The noise level is also conducive to kids as you won't get a lot of strange looks if your child happens to get a little loud. They also have a good selection of chicken sandwiches as well if you aren't in the mood for a burger. Their steak fries are good and come in a bottomless bucket, with as many refills as you want. If you are in the mood for a decent priced burger and looking for quick service I would recommend checking Red Robin out. I've never had a bad experience with the restaurant.
(4)Tim O.
Yummm
(4)Erin D.
Can I tell you how much I love this place? Because I do! it is a perfect place to take my kiddo's and I usually try to take them here for dinner once a week. The staff is always friendly and helpful and the food is just right. Sometimes it takes a little too long to get our order, but all things aside it has good family atmosphere. My daughter loves ordering their Shirley Temple drinks with extra cherries! :)
(4)Robert S.
Service was fast and friendly. Food was hot and fast. Order was accurate, drink was always full and the restaurant was clean.
(5)Matt W.
No plastic in my burger just friendly and fast service. not the best or worst place to go in Goodyear but a chill and relaxing hipster joint. Good burger and okay on the wallet. The strawberry lemonade is killer good, I think I drink 6+ in one meal. Our server gave us everything we asked for and did not forget about us which is more than I can say about other places around here (macaroni grill).
(3)Jeremy S.
Always great. Try the Royal Red Robin Burger!!
(5)Elizabeth V.
I love it nice service food excellent and our server Britney was so sweet I give to her +A... Thanks continue with this service and very good taste
(5)Jason V.
Always love it here! Best fish n chips ever!
(5)J L.
First time at a Red Robin. Went in for their specialty limited time only Oktoberfest Burger. It did not disappoint. Ingredients were fresh, and the burger itself was tasty. Lots of menu choices - I only wish the pretzel bun was a regular choice. Most of all we were impressed with the cleanliness of the restaurant. Perhaps because it was relatively new, it was not very busy at the beginning of the lunch "hour". Waitress was attentive, honestly friendly, and very helpful (wish I remembered her name). I really liked that the tables were high, so you don't have to bend over to eat. (Parents should love this as it keeps your children from leaning their elbows on the table! ;)
(4)Conrad J.
This Red Robin is right down the street from my house and I am there on a monthly basis. The food is just like any other Red Robin really good but what really sets this location apart is the staff. I always get the best service no matter what waiter or waitress I get. The last time I was there one of the waitresses recognized us from a couple weeks before and made sure to come by and bring us a basket of fries and a large thing of ranch before our food came out. I have never had better service.
(5)Jake V.
Good variety of burgers. Love the guac bacon burger and bleu ribbon burger. Also love this location it's smaller than most RRs but less busy also.
(3)Dean S.
We stopped in at the Goodyear RR last night for a quick bite, second visit to this location and only the second time in a RR. The service was average, my wife's burger was good, intructions on toppings was ignored by the kitchen. My soup came out cold, two visits, two bowls of cold soup, by the time it was heated my wife was done with her dinner, this is something they need to work on. I will give them one more try before deleting them from my options for dinner, it is really a shame that all sport bar type restaurants are cut from the exact same mold, nothing new here or exciting, just noisey and pretty good food for a premium price.
(2)Steve L.
The service is always awesome. Love the Banzai burger too. My family has been going to RR for years and its always a great experience.
(5)Ray T.
Went here with the family last night. Food was good and the service was very friendly. Will go back
(5)