Ended up having dinner here with my best friend. Was a 20 minute wait for a table but there was a hockey game so that would be no fault of Buffalo's. Seated out on the patio, which is pretty nice and comfy. Lot's of televisions and faced the court yard so we were able to hear and see the live band. But their food and service sucked. I can understand being swamped because of the hockey game and all but its was just ridiculous. We were sat at a 4 top and there was only 2 of us. One of the chairs was in the walkway and another server continued to bump either the table or that one chair. Almost knocked our drinks off once. No apology or anything. We ordered a few AMF's (which were really good) and two of their appetizer's: nachos were gross, the wings with Parmesan garlic sauce were even nastier. I ate the mozzarella sticks, but can you give them credit for that? Can you really screw up mozzarella sticks. Otherwise not impressed at all. Our waiter continued to make inappropriate comments to me and my best friend. I don't know if he thought he was flirting or thought he would smooth us over because we were having such a un-pleasurable experience. I was pretty disappointed with this place, everyone raves about it but I think my wing loving ass will stay with Native New Yorker if I want to grab some wings and appetizers.
(3)
Paige C.
I was so excited when they opened a b dubs in the area and wow was I let down. The wings are good of course, but the service as never been good and we have tried coming back several times hoping it would improve. This last time was the worst we went for happy hour and 20mins past happy hour time was told we would still be charged full price because the computer wasnt showing happy hour yet. Okay I get that things happen, but then we received our order and no bowls no napkins I had to flag another server down. I didn't receive a single refill on my water and even asked my server. I just cant believe that in such a busy area you wouldn't be able to find a few good servers.
(2)
Emy K.
Enjoying a refreshing Strawberry Mojito, watching football before heading into the Phoenix Coyotes preseason opener against the Kings. Couldn't be happier about a BWW in the Glendale entertainment district. Crowded and loud but that just enhances the excitement of Sunday football.
(4)
Anne N.
Tiffany Lopez is one of their best servers! Dont get me wrong they have a handful; but she stands out! For being a Bar they are very stringent on the amount they serve, but they are following the liquor law soo food is good environment is Awesome!
(3)
Honest R.
Great wings and atmosphere. The place is new so it looks good and feels good. Service is a bit slow and food can take a while to get to you when they are busy. This is something they need to work on but that won;t stop me from returning to this particular one. (Go Bears)!
(4)
Deb R.
We will start with a positive. Service is good. Now the not good! Went to use the restroom. There was a female staff member holding the door open and a male staff member holding a soap refill. Stood there for over 5 min for the the bathroom to clear out. All the time I'm thinking "they don't have a female that knows how to change to the soap refill so they are not closing off the bathroom! Then it's the matter of cleanliness! The sink in the bathroom was plugged and it looked like someone had vomited in the sink. For all the time the employee stood at the door you'd think she would have noticed. The fans on the patio are so filthy you wonder if the dust build-up is going to fall off on your food. And lastly the floor in the restaurant is terrible. It was only 5:00 o'clock and there were so many crumbs, straw wrappers, and other garbage on the floor I have to think nothing had been cleaned since they opened. I really like Buffalo Wild Wings but I think this location needs new management or something!
(2)
Roanna O.
First time to Buffalo Wild Wings. This is how you do SERVICE! Not only was the food delicious, but the To-Go service was fantastic. The gal working the counter went 10 steps beyond to make us happy. I just called and told the manager what a great job everyone did. I love good service! The wings were super yummy. I think I will order them "wet" next time because the sauce is so good, but other than that, perfection. We will be back!
(5)
Tatiana Y.
Waiting STILL ( it is already 40 minutes) for 5 wings & one quesadilla..... Really? Wonder how much more to wait. At least for a drink had to wait about 10 minutes..... Ah, what a service!!!!!!!
(1)
Angel G.
I just came from L.A. at 3 pm and met up with some other friends from Cali I met when living here in Phoenix a years back. The boxing fight was on last night so we went here to eat some wings and watch the game. The place is new and it looks nice inside they female I think her name was Emily some cute blonde was very nice. We were like 15 in that table and took care of us even though we made it difficult her to charge what beers to who since we kept on changing places to sit lol. I will come back again for the great service and the water she brought me lol I was driving :)
(5)
Hanner O.
It's quite simply one of the best places to watch football, eat wing, drink beer, and spend time with friends. Tons of wing sauce varieties too! Many people go here just before they head to the football game so make sure you show up early. Onion rings are good to!
(5)
Delicia B.
Great food with great service. Staff are super friendly and helpful with suggestions on wing sauces and what beer would compliment your order. I just wish they wouldn't change out their beers on tap so often.
(4)
Tom H.
Went there for the first time at this Wild Wild Wings, we got great service and the food was very good. We will return. Thank You
(5)
Matt S.
Was just in last night for dinner with my wife, 6 week old son and sister in law. Had to wait for a table (which we expected, Friday night at 7:30). All the staff was friendly and the place looks great! Music was kind of loud but I enjoyed it. When my son started to wake up and cry, no one knew because they couldn't hear him over the music! Really like that you have a touch tunes juke box (I was able to play the music I wanted to hear!), wide selection of beers and the wings were really good (I'm a nny fan, still say nny is the best but still liked these). They have TVs everywhere and would love to go on a Sunday to watch football! Only reason it's not 5 stars is I felt the kitchen was slow to get our wings out. Apps came out quick but wings took a little long. Matthew our server was solid. Seemed new but I think everyone there is. Also, I got blue cheese instead of ranch with my wings. Gross! For apps, we got cheese curds and fried pickles. Both really good. I ordered traditional hot and spicy garlic. I go here for the spicy garlic, it's amazing! Wife and sister in law shared boneless wings. They had no complaints. Overall, we had a great experience!
(4)
Ashley C.
Tried to go in here on a Saturday night after a coyotes game. Hostess was outside with a security guard. I asked her how long the wait was and she snapped "I cannot quote you a wait time" and then turned her head away from me and didn't even bother to ask if I wanted to put my name on the wait list. First of all you always give the guest a estimate wait time and second of all don't be snappy about a simple question. Didn't end up going in because the hostess was the rudest girl I've ever encountered.
(1)
Natalie A.
I went to one Buffalo Wild Wings about 6-7 years ago and wasn't a huge fan. Every time family or friends wanted to go, I said no thanks. If I did go, I got a child's meal. Well today I decide to try something new. I was so glad I did. It was perfect! We got the $4 mozzarella's sticks as an appetizer and the marinara was amazing! If you haven't been in a while - try it again, either they are mixing things up or my taste buds changed!
(5)
Anthony D.
I don't know what was going on with our waitress tonight but wow was service slow and lack on attentiveness. Normally this restrauant is top notch BUT, one seeing a young man look bother to give a refill of coke, saw the young roll his eyes when he walked away with her empty glass. My wife even asked me if I saw that. Piss poor attitude. Now back to our waitress. First tonight was not a busy night, open tables everywhere. 9:30pm No need to mention names but we sat at a high top table against the wall since its was open seating there. It took the waitress 15 minutes to bring us a menu and take our drink orders. The waited other 15 minutes for our drinks so I asked for manager, once he arrived I mentioned I would like know if our drinks were ordered. He walked half way to the bar then turned around and walked to the back. Never saw him again. Finally got our drinks after 20 minutes then our waitress took our order then everything seemed ok. Well I know from being a waiter you need to check up on your tables for refills and etc because you are selling yourself for s higher tip and etc. well our waitress stopped once to see if all things were good and never again. Saw here talk with all tables, ok so maybe because we were a married couple but still. Earn your tip. Now my wife and I were down and this slow ass waitress was talk with the table behind us for about 20 minutes tops and she saw we were clearly done for the night. I just wanted my check. Finally received the check, well I would never stiff a waiter/waitress regardless of service. But remember young lady you need to earn your tip with anyone, regardless of the bill size. I do want management to read this because your staff tonight on April 8th, 2015 lacks all customer service. Understand you hire cheap labor with young adults but trainer your people. Regardless your in a busy area like westgate but seeing you both managers hanging out in the center on the restrauant observing and then outside when we left just watching your staff. Why don't you train your staff to interact more or even sell on anything. That's how you become more.profitable. I won't say I won't go again here but all I can say is this is the worse experience I have had here. TRAIN YOUR STAFF AND GET RID OF THE PISS POOR ATTITUDE'S FROM THE STAFF. if they don't like their job tell them McDonald's is hiring.
(1)
Dave P.
A great place to grab some wings, beers & watch a ball game. Plenty of parking, since it shares the Westgate Mall Parking facilities. A friendly easy going staff. You really can't mess up Wings, Fries & Drinks. I love B-Dubs !!!! But for this location I only have these things to change: A: The Music is way To Loud, good gosh I couldn't talk to my party at the same table. B: place settings shouldn't arrive after the meal. Other than that, I'll see you next year B-Dubs in Phoenix.
(4)
Jaydee B.
I typically enjoy my vices to this location. The bee is cold and the wings are good. But today was terrible. I know that Sunday's are busy. And I know they are even busier when the cards play at home. But why on a day when the cards are at home would the servers spend so much time congregating at the hostess area. All day there are 7 servers standing at the hostess area just talking. I am looking at the area right now and there are 10 servers standing there talking instead of working. This is a busy location. Get you crap together and get to work. The manager is nonexistent. I even heard the servers taking negatively about him.
(2)
Lynette S.
Ordered a sandwich which they forgot to put sauce on and then charged me for a side of sauce. Brought me a different sauce I didn't even ask for and charged me for it. This place is so corporate. I won't return!
(1)
Ryan M.
More than $1.00 per wing. PER WING! This place is retarded. Yes, I just used the"r-word".
(1)
Jeffrey L.
Having recently relocated to AZ. I ventured out to Westgate Entertainment and figured I would get something to eat. Walked in and the place was Extremely Loud.. The Staff could not hear me ask for a menu, so i had to use American Sign Language. Tried to read the menu, but with the speakers up so loud I put it down and walked out.
(1)
Yesi T.
It was the irst time I came to this place and really enjoyed it... we were out for my bff's bday and I'm glad we ended up coming here, loved the food, our waiter John was very attentive and awesome! GOOD JOB John!
(5)
Ashley E.
Our server Ryan needs a lesson on customer service! We felt like an inconvenience to him. Didn't make us feel comfortable and didn't know some of the items on the menu.
(1)
Jason G.
WORST service that I have ever had. It's really disappointing as I have been to BW3 at many places around the country. The restaurant was busy but there were some empty tables. The hostess was extremely rude, took forever to help us, and then didn't allow us to sit down at an empty table in the bar area while we were waiting for our food, even though there were at least seven empty tables. To make things worse, another party came in and did the same and she didn't seem to care. We eventually got our food to go and then left.
(1)
Lex K.
Although it can get a little crowded, the waiters and waitresses are fantastic! No matter how busy it is I always receive the best service! This is a great happy hour hangout spot. Get there early on Sunday's if you want to find an open table! Love this place. Great food and great service! Always a fun time!
(5)
Kay T.
Down to the facts. 1. After 30 min, they said they were out of brats to a few people at our table and had them re-order. 2. Their new order came out before our original order 3. Turns out they weren't out of brats later on. 4. Then finally everyone's food came out. 5. 1 and a half hours from sit down to actually getting our food. Meanwhile, a bunch staff stood in the front chatting the entire time.
(1)
Barbz S.
If I could give zero stars I would. Although I enjoy the food the wait staff and MANAGER are the absolute worst. I have been twice and neither times have been enjoyable and I have left angry both times. I will NEVER return ever again. The last time was a poor experience due to the long wait time for food. Tonight's experience was absolutely horrendous though. I arrived at 6:20 because the happy hour ends at 7:00 (3-4$ apps and drinks). I immediately put my name down and began waiting. At 6:50 I asked if my party of three would be seated before 7:00, as we had come for the happy hour. They said they were unsure. I asked if we could order off of the happy hour menu while waiting and they said no. At this point I had checked twice with the wait staff to find out how much longer the wait would be. Each time they said they weren't sure. At 6:55 I went to the bar to order a drink and the bartender refused to honor the happy hour price for drinks, even though it was not yet 7:00. She also poured the wrong beer for my friend, and forced my one friend to pay for all three drinks even though we wanted separate checks. Eventually, we were sat, at 7:20. A waiter approached us apologizing, saying that one of the new wait staff thought we had already been seated, which is why we had to wait an hour while a multitude of other groups sat. He also exclaimed that had we been seated properly, we would have been seated before the end of the 7:00 happy hour. I told our waiter this and so he brought the manager out to see if he would still honor the happy hour prices as it was the staffs fault that we weren't seated prior to 7:00. The manager claimed that there was nothing he could do, and did not apologize for his staffs error. I was left fuming. I have worked in multiple restaurants, and whenever there has been an error on the restaurants part, we have always provided a discount, or a free item. This Buffalo Wild Wings offered no apology, no discount, and no offer of any kind to apologize for their error. I specifically had come for the happy hour 40 min. in advance, and left two and a half hours later absolutely livid. I will never return, and would not advise anyone to ever set foot in a restaurant with such poor customer service. My entire evening has been ruined, as has my entire parties. I can not say enough how upset I am.
(1)
Nora V.
This place is loud & full of TV's. I like sitting at the bar best because I can play the trivia business for fun. I'm not a "wing" person but they have some damn good dry rub wings that I just love. They are served in paper boats along with most of the grub which I'm not thrilled with but it's a sports bar not a high end sports bar so it is what it is. But hell even Denny's gives you a freakin' plate people. Ok enough of that bs complaining. Try the dry rub wings & stick to beer because more often than not they're missing items for the cocktails so when you're going here it's wings & beer. That is all for now.
(3)
Kimberly M.
The service was as good ad their food. I got this potato wedges and they were really good. Wings large and juicy.
(4)
Anthony R.
My wife and come at least once a week. We always sit at the bar "no waiting" Libby behind the bar is a workaholic. No matter what evening it is she is always there. We are so glad because the personal service is great. Leaves me with special memories of my wife and I to enjoy for years to come. Thanks Libby and Wild Wings
(5)
Sal M.
Always enjoy the food but Olivia our server was a great part to stopping in and having a late night dinner. Place needs a damn vacuum because the floor looked like it wasn't vacuumed since Thursday and I was there on a Saturday night. Hosts were young and not really into working. Ordered a Arnold Palmer and the young lady said "oh I can't get you that alcoholic drink" wow, it's half lemonade & half ice tea sweetheart... Not sure what they teach these people. The kitchen took long but hey that's expected I guess when it was dead earlier and the manager sent people home and then it got busy, at least that is what I heard from a few people. Thanks Olivia for serving us, you did a great job.
(3)
Cherie S.
Tried getting a table at 8pm after a coyotes game. Was told an hour & a half wait. While I'm looking at SEVEN empty table on the patio. Went to the use the restroom on the way out and all trash cans were overflowing, the toilet was clogged. Mostly I'm Shocked at the wait with the abundance of empty tables outside. Won't bother trying to eat here again after a game. Don't waste your time.
(1)
Louie G.
OMG, the food service is the worst! The greeter was so rude, snotty attitude. Why does it take 30 minutes to serve fries & 2 sliders FROM THE LUNCH MENU??? The restaurant wasnt crowded at all, their kitchen was just slow. Our server, Shaun, was great, really attentive & apologetic. But OMG, their kitchen is the worst!
(1)
Inez W.
Great place to eat; great atmosphere; and centrally located. I absolutely love this place and I love the wings I will always come back!
(4)
Nenee E.
Wings are super delicious but the staff could be a little friendlier! They walking around all conceded... Nothing but basic bitches! Anyways service sucks but food is good!
(2)
Barbara M.
Bartender Ray gets 5 stars! Sometimes it's the servers that makes you want to return to a restaurant and in this case it is undoubtably Ray at the bar! He is amazing. Not only is he charming but so knowledgeable about the food and drink items" he helps everyone make good choices and since there are many wing sauce choices....this way no one is disappointed. He is worth his weight in gold.Hope they are paying him well! Wings were really good...drinks excellent. Flatbread would not order again..but that was my choice...NOT Rays
(5)
Brandy S.
Food was ok. Your normal wings. My only complaint was that we tried to enjoy a nice night our side and the patio was pretty dirty. Somebody should go out on a regular schedule and sweep.
(2)
Soo Jin M.
Looks pretty nice. Bathrooms are clean - everything is handsfree (including toilet) and works wells (including timing of the flush). Placement of the TVs are nice - everywhere. Wings are consistent, as expected. And the service was on task. What more can you ask for?
(3)
Taric W.
I hate chain restaurants, especially BWW, but I like this location in particular because if it were a person, the middle name "Wild" would be totally earned. It's between a bunch of bars, so you get all the alcoholics who have the munchies, yet will NEVER get drunk enough to actually want "food" from McFaddennoJack'sVille, which somehow manages to be even worse. Otherwise, they're here to pregame, and are clearly up to no good from whenever to 2am. Eating here is a total shitshow; the early stages of a series of irresponsible decisions. And I like it that way. The awesome staff hushed everyone to congratulate a patron enjoying her 21st birthday. Before any singing can commence, she turned her attention to a stranger with a smug smile across the room, stood up, and yelled out a deafening "FUCK YOU!". Half the restaurant erupted in laughter and confusion while she pounded her drink and her friends appeared to hastily ask for a check. There was smoke billowing in from the patio. I have never seen so many people lighting up at a restaurant like this, many with only drinks in hand. It was being treated more like a dive. Builds character. Meanwhile, I totally tried to convince my friends I was sober before laughing so hard I spilled my beer on the table. It was that kind of night. My inspiration for this review was meeting a BWW employee from far away, and telling him about this experience. Turns out this particular location has a reputation for being too gosh darn rowdy, and no one except servers hoping for exorbitant tips from the nice drunk people want to put up with it. So you might think this is a family establishment, but it sure as hell is not, so if you want to pay a visit, leave your snot-nosed sex trophies at home and show up ready to laugh. If you are upset or think I'm a snob for not liking BWW, or just plain unfamiliar with this chain, and sorely disappointed that I'm not reviewing the food, then thanks for reading so far. Everything below this sentence is the boring stuff. ..................................................Â...................... The reason I am not particularly into BWW is because I feel they take traditional bar food that's really cheap, yet somehow manage to make it simultaneously more expensive than competition while of lower quality. I mean, even Applebee's serves up decent potato skins, but BWW gives you extra-wide french fries with a smidgen of cheese and ground-up bacon. Their boneless wings have way more breading than they should. The coating is really heavy and dry, reminiscent of the cafeteria chicken tenders in middle school. They feel like they've always been under a heat lamp. And they NEVER have enough sauce. It's like they just lightly drizzle it, and I taste it in every other bite. Their hot wings mostly aren't hot, either, you have to go for something unorthodox like mango habanero before you get a sensation, and even then the flavor is undesirable. Tastes real artificial, as though the sauce is composed of mango candy, liquid smoke, with pure capsaicin thrown in because actual habaneros were too expensive. Those burgers look radical though, and someday when I'm dragged here again I'll try one because it's my last glimmer of hope and I could not possibly be more disappointed in their food.
(3)
Debbie T.
Hubby and I have become regulars every Tuesday for the traditional wing night. We started coming here when we moved to the area a few months ago, and found that they stay open until 2am every night. We both work late, and it's awesome to have something to look forward to every week. I had never been to BWW before, but I have become a major fan ever since. Their wings are crispy and well-sauced. I found that the honey mustard is my favorite, with the honey BBQ a close second. Hubby likes to try different ones on occasion, but always seems to go back to the honey BBQ. We've tried a bunch of their apps, and really enjoy the pretzels or onion rings. Lately, I've been starting with a side caesar salad. The lettuce is always cold and crisp, with a nice helping of parmesan cheese and croutons. We don't always have dessert, but when we have, the cheesecake bites are really good. We've also found that the staff is incredibly friendly, and love how they greet us with recognizing smiles. We've actually had waitstaff come to our table just to say hi, even if we're not sitting in their section that night. We usually make our appearance pretty late...after midnight...so it's usually not busy in the dining room (we don't sit in the bar), and we'll get our choice of table. We like to pick one where we can both watch the TV's comfortably.
(4)
Audrey E.
Great wings and the best spinach cheese dip and pita chips I've ever had ... Terrible mojitos though. Fun sports vibe, good for groups.
(3)
Tommy N.
Make sure you keep on top of them over your place in the seating arrangement. We had a party of 7 and never got called. Wasted 45min of our time. We had to go to another restaurant. They should have a speaker or a buzzer system.
(1)
Steve V.
BWW has lost it's appeal as they became more and more corporate and political based (or biased) and pricey. BWW just blends in with the other national food chains now, and frankly aren't any better or worse, just kinda irrelevant and blah. They look, feel, smell and taste the same. The customer service is scripted, and feels phony. Like the others. Nothing stands out, unless you like a $20 plate of meh, so so wings and a $6 beer. They nickel and dime you from there (charge for a little extra sauce, etc. Not worth the money anymore. Sticking with local bars, and local or regional restaurants that didn't loose their focus while chasing the dollar. To be fair, if someone in the group suggests we go to BWW, I'll still go and have a good time, but I've had to modify my expectations to do so. Knowing what the once were as small, strip mall restaurant with a handful of locations hurts my review after the became a standalone (hey look at us, we're just like Chilis, Friday's and Applebee's now). Good, okay but yet, meh...we can do better. Let's get back to that cool place we felt comfortable in.
(2)
Kemdelyn M.
We were sat at 6:45 and our server came to our table after 7 conveniently happy hour ends at 7. She was all too happy to inform us that happy hour ends at 7 and the clocks on the inside are fast....ummmm excuse me??? The inside of the restaurant is in another dimension where time is irrelevant and does not work the same way as outside the restaurant? Pretty sure my superior Apple product has the correct time. Then when we finally convinced Her after much deliberation and throwing ourselves at the mercy of the Buffalo Wild Wings court she "made an exception" and gave us a round at happy hour prices. I ordered a corona light which she informed me isn't part of their happy hour menu...which I believe she was so excited to share the news with me, what a nice daggers eyes!!! I ordered the transitional wing combo and was informed that that does not come only boneless it only comes half and half. She was just a barrel of bad news all night. I'm ok with policies and procedures I work in finance, policies and procedures make the world go round. But I'm a paying customer...worse yet a tipping customer!! At least be empathetic to my situation and tell me you wish there was something you could do.....ask a manager I don't care what you do just pretend to care. The night ended up a battle between me and our waitress! I didn't get off work to come oh to eat to enter a snark battle!!
(1)
James H.
As my wife and I attempted to eat dinner we waited 15 minutes to even be acknowledged. I noted the young overly tattooed man who I am assuming was our waiter was very busy engaged in horseplay with many other employees by the main entrance. Once we were acknowledged by dropping off menus to our table and saying I will be back, he left to continue his conversation at the main entrance of the restaurant. As we walked by him to leave all he did was laugh. I truly think management should be held accountable at this restaurant for their lack of oversight. I will never return to a place that doesn't value my business.
(1)
Santiago C.
Alls well when cold beer is available. This venue sticks out from all different bars and restaurants in Westgate as we all know buffalo wild wings is a great sports bar. What makes this place unique however is the quick service and availability of tables and bar space due to the open seating by the bar. Being here on a holiday or game day is a challenge to find a place to get a quick drink for a reasonable price.
(3)
Alex F.
The staff at this place has no idea what they are doing. I don't think they were even trained properly. The hostess stand staff do not greet you when you walk in. They really don't know what's going on. The server I had on my second visit was absolutely rude. The third visit was even worse. The servers kept coming out with food asking every table if what they had in their hand was their order. When my order came out it was wrong but I thought maybe it belongs to another table since they kept going around asking whose food they had. I told the server I would eat it since it was wings it wasn't a big deal. The issue with this place is that they are not staffed or trained for a sports bar. The staff seemed overwhelmed. When you manage a sports bar or work at one its always going to be busy, especially at this location. So get it together BWW. Train your staff properly.
(1)
Brandi S.
First of all, we were a group of 9. We weren't picky on eating inside or outside, we just wanted to get a bite and catch a early movie. It was a Friday night & of course it's going to be busy. We specifically told the hostess whatever becomes available (inside/outside on the patio) is fine with us. When we arrived the patio was empty. Then we noticed people just passing by being seated. There were about 5 hostesses just standing behind the desk gigging, laughing and gossiping. Nobody came to let us know how much longer it's going to be. We were basically invisible! We talked to the manager and he apologized we were to be seated right away, by then the patio that was empty was now completely full.. It took 45 minutes to get a seat. And after we got upset, then the hostesses finally started working and letting people know how much time it would take to be seated. The music played inside is way too loud it was like waiting in line to get into a club for 45 mins.
(2)
Justin D.
Why does the music have to be so loud you can't even hear yourself talk? I feel like I am at a dance club!!
(1)
Hillery G.
We came into BWW and were told it would be a 45 minute wait for a party of 3. So we decided to order take-out. There were 7 open tables in the area of the restaurant where the take-out bar is, so we sat at one while we waited. The hostess actually came and asked us to get up and stand at the bar. If it was anywhere near packed, I would understand, but really, 7 open tables!! They actually go out of their way to be rude here! Too bad we already paid, or I would leave.
(1)
Ronnie D.
Inexperienced wait staff that lacks knowledge on customer service. Food lacks flavor for the price. Numerous wing sauce to chose from not 1 i find impressed me.
(1)
Tony A.
Have no ac for 2 weeks. Very hot in side and was told will not be fix for 3 to 4 weeks. Serves was ok. Food was fast to table. Management needs wake up and take care there workers and customers.
(2)
Amanda A.
Went to BWW last night, Saturday Oct 18th, for my hubby's birthday dinner. Our daughter picked the spot and hubby gave the okay due to the great food and amazing experience we had at the BWW off north ln prior. Well...our experience here was CRAP compared to their other location. Will NEVER go back here. We had over a 30 min wait to sit, which was explainable for a Saturday night. Once we finally get sat it takes about 10 mins to get our sodas, which was "okay" since the server did seem busy and took the time to acknowledge that she would be right with us. However the main complaint is once we ordered our food, 2 chicken meals and a burger it took over 45 mins to arrive, granted it was a Saturday it still should NEVER take this long to get food. Once it did arrive hubby's hamburger and fries were COLD, its one thing to wait long for food to come out hot but to come out cold is not okay. Finally the manager comes over and says he understands our frustration and offers to take his UNTOUCHED food off the bill as he takes his plate (um, ya think?) and gives us a 15% discount for the NEXT visit...wow. Bottom line HORRIBLE customer service here and won't be going back.
(1)
Ruben L.
B Dubs is one of those places that you visit, are very unimpressed, but for some reason you decide to go back for overpriced underwhelming food months later and your kick yourself saying why did I do that. This was the first time I went to the Westgate location and to say it was bad was an understatement. First we were seated at a sticky, dirty, unbalanced table outside. Bugs stated flying toward our table. We waited for ten min and no one had taken our drink order. When we told one of the waitress she had us move to her section. We finally ordered wings, and fries a water and lemonade. The wing order was for 24 wings and our bill was $45 bucks total! Are you freaking kidding me. The wings were super salty, hard, and the fries were soggy and tasted like crap. Please don't inflict unnecessary pain on your stomach or wallet. Stay away from this crap establishment. -Love Ruben
(1)
Mark S.
I have always been a fan of BWW and everything they have to offer. They have a ton of TV's, plenty of seating, good service, and awesome food. Hot wings and beer.......what else do you need. The thing that sets this location apart is its location. It is located right in the middle of the Westgate area. If you have never been to this part of town, you should go check it out. If you like hot wings then this is the place for you. Their hot wings sauce is super hot! They do offer samples of their sauces since they have a huge selection, and I would recommend taking advantage of that before you order. If you are in the mood for a burger then the Big Jack Daddy Burger is hands down the way to go! Pulled BBQ pork, and onion rings stacked on top of your burger.....GOOD STUFF!!!! If you are a sports fan, I would for sure recommend you go there to check out a game and hang out with some buddies.
(4)
Priscilla E.
Delicious! Love the place and the atmosphere. We had a guest captain today and she offered to bring 6 sauces to the table for ha to sample. We had the Caribbean jerk- it was ok, spicy garlic- was a good one, Jammin jalapeño-spicy/tangy., Thai curry- tasted like Ramen noodles, mango habanero-Loved the sweet spicy! It hits you,try it and Sirraacha- Spicy! Remember everyone's taste buds are different so ask for a guest captain and sample some sauces! They charge $.60ea for celery and ranch,which don't get me wrong is fine but I didn't know. Tuesdays is traditional wings day which are only $.50 Thursday are boneless wings and not sure how much! To end it, place is good, staff is great, food is freaking delicious!
(4)
Brian B.
Not going back! Walked up to the bar and the 2 fat chicks behind the bar are talking shit about co-workers and dumb shit. The food was subpar and the beers here are way too over priced. I mean really $6.50 for a Sam Adams octoberfest...WTF? If you want a good b- dubs, don't waste time here, go to the one over on McDowell. The service is better and the beers isn't as expensive. Oh yeah, never hear the staff at the McDowell establishment talk shit about each other. Lol
(2)
Haley T.
good wings! i come every thursday on wing night. service has been lacking a little lately. its like pulling teeth to get refills on drinks other than that food is always awesome!
(4)
Brian J.
Wow, what a disappointment. This was my first visit to BWW. I ordered 10 boneless wings, half BBQ Hot, the other half Hot. I also ordered the Pepper Jack Cheese Steak Wrap with chips and salsa. The sauces on the wings were what I expected. The Hot wings were the perfect temperature for me, I like my nose to run a bit with a hot flash here and there. Downside, heavy breading covering the chicken. My wrap was Ok but for $10+ I would hope for more. The chips and salsa "side dish" was unspectacular. The salsa lacked any character and chips were plain. I've had better luck taking it off the shelf at Wal-Mart. The food was typical chain food and wasn't that great. The atmosphere was good, plenty of TVs and variety of programming that was necessary as I had to wait 15 minutes for the check and to pay with my debit card. If I go back again I'll just have wings and will try bone-in next time. My son reported his cheeseburger slammers tasted like McDonalds. He only ate one out of three. His comment leaving was, "we don't need to come here again."
(2)
Jess F.
Worst experience ever! Sunday night at 8pm. Service should not be this terrible. They weren't that busy! We should have known when it took 15 minutes for the hostess station to seat the 4 of us at a table that was clean and empty from the moment we walked in. We had 3 different servers. Drinks were empty 90% of the time, then when someone did refill them, forgot one persons. Food came over an hour after getting there. We had our food before we flagged someone down for utensils, ranch, and veggies we asked for once. I've been to several BWW, hands down this place is the worst. The waitor wrote down our order, but when it came time for the check, he asked what everyone had. Major problem, whenever you looked around for a server, they were all bunched together like high school clicks or on their cell phones. Waste of 2 hrs and 75 bucks! Oh and to add insult, we payed cash for our bill. When my "change" was brought to us, he elected to keep the 76 cents owed and brought me back just the paper bills, not rounding up. Isn't that like stealing?
(1)
TD S.
The food was good. The fact that I could try the sauces before smothering my wings in them was awesome. The customer manager was a nice touch. The service was good. There is plenty of seating throughout the restaurant.
(4)
Davon C.
I worked for this location from when it first opened august 2013 to May of this year, but I'm gonna talk about my experience as a costumer not an employee. Pros: employee discounts, the atmosphere is just exciting, my server/coworker did a wonderful job with my birthday dinner last year (I turned 18, now I just turned 19, man time flies) and the guest experience captains were very engaging. Con's: during my Saturday night off I went there for my senior prom for dinner and the food took an hour to come out. I don't know what my coworkers were doing in that kitchen (probably goofing off as usual or arguing) but they needed a kick in the ***. If it wasn't for my manager god knows when I would've gotten my food. Our prices are rising and I notices portions getting smaller. Not good. You guys wanna make sure that if you're going to have guest spending at least 50 bucks then give them quality. I put 3 stars but I actually wanna give them 3.5
(3)
Shante R.
I have been here several times but unfortunately this time has me questioning whether I will return or not. It was very slow not many customers when I arrived. Our server was pleasant but slow. There is nothing worse than a server who choses not to write your order down because they "think" they will remember it. Needless to say, I had to request the same drink more than once because she forgot. After ordering our wings we waited about 20 min before it arrived (need I remind you we were 1 of about 5 customers in the restaurant). The wings were so dry I had to request an extra side of sauce just to fully coat them. Overall, not the best experience. But if you are inclined to visit this particular location perhaps wait until the evening when they actually pay attention to their customers.
(2)
Jessica D.
Sadly disappointed. After frequenting B Dubs in multiple cities and states, this was by far the worst. Appetizers came out w the entrees, forgotten sauces, missing meals ... Ugh. We ordered Strawberry Coronitas for our drinks and were told they were out of Coronitas so the beer was just poured in. Am I crazy to think that I'm getting less beer than I'm paying for this way?! I might be a lush but I'm a cost-conscious lush. So ... The manager visited our table and tried to smooth things over, he didn't. He also forgot the sauce we have been waiting for ... I guess we are still waiting for good service too ... The end.
(1)
Ru M.
We waited 3 hours for a seat after being promised a table. Turns out people were jumping over the patio wall and taking available tables. They didn't stop them or kick them out, they just made us wait longer. An employee took a 100 dollar bribe to let 13 people go ahead of us. We are still waiting. Another employee pulled over a manager to discuss what happened and how wrong it was but the manager just yelled at him "WE HANDLED IT!" and walked off. No, the manager hadn't handled it because we were still sitting there waiting.
(1)
Tall D.
Came here today with my wife, daughter and friend. started with fried mushroom. not bad exept they brought no ranch. we asked for it but it took forever. the wraps sucked. the buffalo chicken wrap was way to spicy for them to it. ot was supposed to have ranch inside it to cool it off. the pepper jack steal wrap has this god awfult dressing inside it. the mac and cheese came out half frozen! I keep coming back and every time wonder why. other than the beer and tv's this food sucks.
If you have children please, please stay away from this location. This is my second review of this location-just a heads up. We went there tonight, a Sunday night, no game, no activites and we had the worst service imaginable. We sat in the patio and asked three waitresses after 15 minutes who our server was because we had our 3 year old with us. No one knew. When we were getting ready to get up to leave to another restaurant another patron said he would ask his waitress, he did and she served us. It was not her section and she was new, fine, we appreciated that. She didn't know what was on draft but it did not matter since we were hungry and thirsty. After another 15 minutes she brought out the wrong beer order. After another 15 minutes our food came but not our childs. We asked the server and they said we never put it in, whatever. So we ordered again. While we were waiting someone who was a manager type but did not introduce themseleves that way, came and said they would rush the order but never said sorry! The waitress came back and apologized but we said our distress was the fact that our daughter had no food! The waitress left and came back 5 minutes later saying that our daughters food would be comp'd. Not anything else! We were given the wrong beer, waited way to long for service, saw 3 waitresses that would NOT even help us, and the manager type never said sorry! What a joke! As we were leaving the patron that helped get us a waitress told us he was sorry that we encountered that with our family! We left hungry because they never came and asked us if we wanted anything else! This honestly has been the worst service I have been given in the valley and there was no excuse since they were not even busy! I get that staff might be new but with all the other challenges it was a total waste! We should have just left and ate some place else. STAY AWAY! I will never eat at this location again! I will go back to Goodyear or Surprise where their costumer service is INCREDIBLY better, what a let down.
(1)
Kevin K.
The service was ok.. Food was good for w sports bar.. It was slow coming out though considering it was very slow when we all walked in. Took some time to get the check as well but sometimes that's a good thing. It's a good place to go watch games.. Oh they need to turn down music... Very loud music for a sports bar..
(3)
Ronald R.
This Buffalo Wild Wings is laid out much more nicely than some of the others I've been to. TVs everywhere, including right over your tables, and good lighting so you can actually see your food. And the wings, of course, are delicious.
(4)
Kim C.
This is a terrible place to go to. I was excited when it first opened because of how close the location is, but every time we go, it's always an epic fail of an experience. The kitchen is seriously lacking. The first time we went, it took nearly 20 minutes for our appetizer (garlic mushrooms). When we got them they were cold. I asked for them to be remade & they did. We didn't get it until after we were almost done with our meal. The pace of meal is horribly slow, every time. Any time I order a substitution (ranch instead of bleu cheese, etc), it never gets made with it. The only decent thing about this location is the walls are covered with TVs to try to distract yourself from the terrible dining experience that's going on.
(1)
Stella R.
Love BWW but not this location!!!the wait was ridiculous and the waiting area is too small, very crammed. Slow, hostess doesn't seat you regardless if there is three of them standing at the podium, they just point in the general direction to where you need to sit. Our servers switched in the middle of our order and it wasn't because one was ending her shift. Our order took a little too long but whatever. Our order comes out, they mess up my boyfriends order and bring the naked chicken tenders when he ordered the regular chicken tenders. Our water had still not been brought to us at this point, we had to request them again after our meal had arrived. They failed to have our dipping sauces out that we requested with our meal. Just a pain in the ass experience. Won't be returning here to this location. Should have stuck to our gut and went to good 'ol Yardhouse.
(1)
Jeylis O.
WORST food and customer service ever! They started the bad experience as they took almost 30 minutes to get us the drinks, then almost 40 minutes to come with our food, and when they showed up with it, they messed up on my order. Then when I finally got my food, the Nachos chips were extremely salty and the meat had no flavor at all. The customer service was bad and I'm not saying the name of the server to not get her into trouble but they need to hire better people.
(1)
Oliviah V.
If I could give 0 stars I would. My brother and I went for a after work dinner with a bunch of coworkers, and ended up not eating at all. The waitress was very unprofessional. Everyone else has received their food yet my brother and I didn't. We orders a plain burger with fries, that's it. She claimed she put it in but the order fell through with the kitchen, (this was now over an hour after we ordered) she offered to get us our food and box it up for us to go with an attitude like it was our fault.. No discounts or anything. We then asked for a manager, she came back and said if we wanted to talk to a manager we would have to find one ourselves because the manager refused to come outside (were we were seated). That was not true because we went to find another waiter who indeed brought us the manager who then confirmed she was never aware of our situation. Don't go here. Ever.
(1)
Seth Q.
Will NOT return to this location the only good customer service was the bus boy this is a location by the cardinals stadium so unprofessional and happy hour is 10-12 not 10-11:56 sorry but if my phone's time says 4 minutes there's no damn way your clock shouldn't be 7mins off seriously?? Surprise location is way better screw this location! I tipped my bus boy more than the waitress!!
(2)
James E.
Amazing service and the food was just as great. I would recommend this place right away
(5)
Bernie R.
Stopped by after the Coyotes game. Good atmosphere. Great night to sit outside. But.....the service was slow. Or, I should say our server did not come around very often. I had asked for a tv to be changed to a football game, it never happened. There was one gal (wearing a white BWW shirt), called "Captain", she stayed at the same table the whole time we were there. She was loud and obnoxious. I later found out the "Captains" are supposed to walk around to other tables. We ordered one of the sampler platters (the one with the pretzels). It was a nice snack for after the game. I wanted extra cheese sauce, but as mentioned above, our server never came around. I will try this place again. I hope the service will be better next time so I can give it another star.
(3)
Suzuki N.
I was the first customer to use the rest room since I went there at 11 am and it was already dirty. So gross. There are so many workers there not doing anything. Never coming back again.
(1)
Tony M.
Came in on Thursday $.60 wing night and the places was packed asses to elbows. They sat us within 5 to 10 mins which was great the service was a bit slow but I understood with as many people that were there. The food was on point and the waiter made sure that everything was satisfactory and he was trying to hustle to keep our drinks filled at all times. I think they might've understaffed for the night but needless to say I will be a returning customer.
(4)
Bella B.
We come to this Buffalo Wild Wings because it is the closest to our house. We always get great service! They always have all the TVs going with the most popular sport or game on at the time. We always order wings because they are consistently delicious! And the fried pickles are amazing!
(5)
Leonard L.
First time at this location . It was great fast to be seated and friendly staff . Waitress was excellent .
(4)
Cindy G.
Last time I will ever come to this place. I ordered take out. They said 20 minutes over the phone. I arrive 10 minutes after the 20 and they said they were back up and didn't know how long they would be. Not even an estimate. Then I finally get my order after waiting another 20 minutes. When I got home to eat my food, the wings were burnt and there was barely any sauce. Terrible customer service. I have never experienced this at any other BWW in the Phoenix area and I'm always eating there since I love wings. Sad to say this will be the first and last I will ever come to this location.
(1)
Samuel C.
Hello sports fan: At this location it's a great bar, when it's packed it's pack when it comes to sports. I approach the location late. I understand its late for the fight. It's too pack. From the outside lots of people standing watching the fight...lots of people..: there is a two foot brick wall... Wouldn't it be cool to have them sell you wings and take it to you? Mikayala the waitress says " are you sitting to the restraint"..I said "no" she says sorry I can't get you some wings.. Bad business... I feel they should sell you wings even if your watching the fight from outside!!
(1)
Gabriel C.
I went on a weekend night, arrived at 6:30pm, party of 2, and was told my wait was going to be 40 minutes. At 10:00pm I still was not seated. Jasmine and Dante lost the list and were seating other parties who had arrived around 9pm. At 9:45pm Dante asked for my name and said I was not on the list and got stuck at the end. I was furious at this point. I had to at least ask for water since these two individuals are not even trained in service hospitality. Spoke with Todd. I hope management trains individuals to offer water or soda to people waiting for such a long period of time. So BWW loses a couple of $$ on water/soda but it keeps people from leaving and return customers. Real upset at the incompetence of Dante and Jasmine for losing a list. Even more upset that I am a regular on slow nights and was treated like this, who could NOT seem to try and seat for a party of 2 in under 2 hours, let alone almost 4. Totally unacceptable.
(1)
Libby C.
Husband's work Fantasy Football Draft was held here.. Great service. . Great food. No rush to finish! Great time!
(5)
Chandra L.
I love Buffalo Wild Wings, I could eat here all the time! We came on a Saturday night and it was packed of course but our server was very friendly and worked very hard to get us everything we needed in a timely manner. We enjoyed watching the hockey game and having a few beers, it was a lot of fun!
(5)
Anna R.
Skylar was great he gets five stars! for my family who has worked in food industry love to see great customer service and Skylar has it in spades! there is no need to be fake just be yourself and be nice which Skylar has no problem with! will come back hoping that all employees have a similar work ethic!!!
(5)
Jack N.
Very very very slow service. Our waitress was nice but she would disappear for long periods of time. She did add some of our order to the happy hour even though it was a few minutes past due to her absence which was appreciated. The food is just bar food. Nothing really worth coming for. There are a ton of tvs with sports and beer which is what most people come for. The wings are okay. Habanero mango and chile rub were the two best. Curry was not great Garlic was okay Honey BBQ was okay Fire was not hot enough The burger was pretty decent. Nicely cooked and a good amount of toppings. No culinary gem but a decent sports bar in a great location.
(3)
Kyle H.
Man, I love this place! Admittedly, it took a few minutes to get us seated given that we required a high-chair. However, once seated the staff got our kids tablets to play with. That was the last time my kids made any noise. They were so glued to the tablets that dining out was stress free! The wait service was great! I'm planning on coming back again real soon! My only complaint was the initial issues with seating, as well as a sampling of one of the sauces. It did not taste the same when I got my actual order (way spicier!). Aside from that, I plan on returning for another good time!
(4)
Brittnee B.
I thought Buffalo Wild Wings was revamping itself to make it better. Well they still are horrible. Went arrived a little after 6pm before the Coyotes Yarnell Practice Game to grab some quick food before we went in. Quick never happened. Trying to get a drink or let alone a refill was hard work. Our friends ordered potato wedges for an appetizer, it took them three tries to get it right and then some were cold in the middle. Our entrees took over a half hour to come out and they didn't want to give us any ranch for some reason. We had to ask our server what the status of our food was, she left and came back 5 minutes later saying they are plating it and the manager was personally bringing it out to us and was going to talk to us. A few minutes later he brought our food and said nothing. No apology. Nothing. We ate our food, except the person who ordered wings because they were so awful he couldn't eat them. Our server gave us a $5 off coupon for our meals. More than likely we will never be back.
(2)
Jessica F.
The crew at this Buffalo Wild Wings is 100% geared towards customer service. The bar tending staff makes your experience one to remember. I'm kinda sad I don't live in AZ now I'm gonna miss my new friends :) I highly suggest visiting this restaurant when visiting west gate...especially on game days for their specials!!!Spicy garlic wings are the best! 5 star well deserved.
(5)
Ashley R.
So I have been to this location 4 times now and have come to the conclusion that this is the only BWW that I will ever like. All the other locations have terrible service and the servers make you feel like an inconvenience but NOT this location. This location is always busy, which is not a big deal to me. The service I have experienced has always been great and the food (wings) is awesome! I will keep coming back with friends, great place to eat and have drinks.
(5)
Sanford R.
Buffalo Wild Wings is a decent place to eat and watch a game. Last time I went I ordered the chicken sandwich and it wasn't bad, but I think their prices could be better. I did find that this location has really good service though. Our waitress, Trina, brought us refills as needed without having to be asked, which is something we really appreciated and something that you just don't see as much as you should these days. The wait staff in general was excellent as we had other people check in on our table. We also really enjoyed the trivia game they have going on here. It would actually be a really fun restaurant to go to if only the food was better!
(3)
Gabby B.
1Hour wait to ge seated for a party of 6 and 1 more hour to get our food the waiter was slow and didn't even offer us plaits refills or napkins every time we needed something we had to hunt her down and when we would find her she would say ill be right back and forget about what we had asked for we never received any plates or extra napkins and we waited and waited for the ranch thats how terrible it was overall if you really want to eat here you need to have lots of patience! Buy the way make sure you check your Reciept because she "made a mistake by handing us some one else check" The manager did apologiz for the long wait and for the check incident but that's all we got :)
(1)
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Address :9404 W. Westgate Blvd,Suite C107
Glendale, AZ, 85305
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Very Loud Good For Dancing : No Alcohol : Full Bar Happy Hour : Yes Coat Check : No Smoking : No Outdoor Seating : Yes Wi-Fi : Free Has TV : Yes Waiter Service : Yes Caters : No
Kristen R.
Ended up having dinner here with my best friend. Was a 20 minute wait for a table but there was a hockey game so that would be no fault of Buffalo's. Seated out on the patio, which is pretty nice and comfy. Lot's of televisions and faced the court yard so we were able to hear and see the live band. But their food and service sucked. I can understand being swamped because of the hockey game and all but its was just ridiculous. We were sat at a 4 top and there was only 2 of us. One of the chairs was in the walkway and another server continued to bump either the table or that one chair. Almost knocked our drinks off once. No apology or anything. We ordered a few AMF's (which were really good) and two of their appetizer's: nachos were gross, the wings with Parmesan garlic sauce were even nastier. I ate the mozzarella sticks, but can you give them credit for that? Can you really screw up mozzarella sticks. Otherwise not impressed at all. Our waiter continued to make inappropriate comments to me and my best friend. I don't know if he thought he was flirting or thought he would smooth us over because we were having such a un-pleasurable experience. I was pretty disappointed with this place, everyone raves about it but I think my wing loving ass will stay with Native New Yorker if I want to grab some wings and appetizers.
(3)Paige C.
I was so excited when they opened a b dubs in the area and wow was I let down. The wings are good of course, but the service as never been good and we have tried coming back several times hoping it would improve. This last time was the worst we went for happy hour and 20mins past happy hour time was told we would still be charged full price because the computer wasnt showing happy hour yet. Okay I get that things happen, but then we received our order and no bowls no napkins I had to flag another server down. I didn't receive a single refill on my water and even asked my server. I just cant believe that in such a busy area you wouldn't be able to find a few good servers.
(2)Emy K.
Enjoying a refreshing Strawberry Mojito, watching football before heading into the Phoenix Coyotes preseason opener against the Kings. Couldn't be happier about a BWW in the Glendale entertainment district. Crowded and loud but that just enhances the excitement of Sunday football.
(4)Anne N.
Tiffany Lopez is one of their best servers! Dont get me wrong they have a handful; but she stands out! For being a Bar they are very stringent on the amount they serve, but they are following the liquor law soo food is good environment is Awesome!
(3)Honest R.
Great wings and atmosphere. The place is new so it looks good and feels good. Service is a bit slow and food can take a while to get to you when they are busy. This is something they need to work on but that won;t stop me from returning to this particular one. (Go Bears)!
(4)Deb R.
We will start with a positive. Service is good. Now the not good! Went to use the restroom. There was a female staff member holding the door open and a male staff member holding a soap refill. Stood there for over 5 min for the the bathroom to clear out. All the time I'm thinking "they don't have a female that knows how to change to the soap refill so they are not closing off the bathroom! Then it's the matter of cleanliness! The sink in the bathroom was plugged and it looked like someone had vomited in the sink. For all the time the employee stood at the door you'd think she would have noticed. The fans on the patio are so filthy you wonder if the dust build-up is going to fall off on your food. And lastly the floor in the restaurant is terrible. It was only 5:00 o'clock and there were so many crumbs, straw wrappers, and other garbage on the floor I have to think nothing had been cleaned since they opened. I really like Buffalo Wild Wings but I think this location needs new management or something!
(2)Roanna O.
First time to Buffalo Wild Wings. This is how you do SERVICE! Not only was the food delicious, but the To-Go service was fantastic. The gal working the counter went 10 steps beyond to make us happy. I just called and told the manager what a great job everyone did. I love good service! The wings were super yummy. I think I will order them "wet" next time because the sauce is so good, but other than that, perfection. We will be back!
(5)Tatiana Y.
Waiting STILL ( it is already 40 minutes) for 5 wings & one quesadilla..... Really? Wonder how much more to wait. At least for a drink had to wait about 10 minutes..... Ah, what a service!!!!!!!
(1)Angel G.
I just came from L.A. at 3 pm and met up with some other friends from Cali I met when living here in Phoenix a years back. The boxing fight was on last night so we went here to eat some wings and watch the game. The place is new and it looks nice inside they female I think her name was Emily some cute blonde was very nice. We were like 15 in that table and took care of us even though we made it difficult her to charge what beers to who since we kept on changing places to sit lol. I will come back again for the great service and the water she brought me lol I was driving :)
(5)Hanner O.
It's quite simply one of the best places to watch football, eat wing, drink beer, and spend time with friends. Tons of wing sauce varieties too! Many people go here just before they head to the football game so make sure you show up early. Onion rings are good to!
(5)Delicia B.
Great food with great service. Staff are super friendly and helpful with suggestions on wing sauces and what beer would compliment your order. I just wish they wouldn't change out their beers on tap so often.
(4)Tom H.
Went there for the first time at this Wild Wild Wings, we got great service and the food was very good. We will return. Thank You
(5)Matt S.
Was just in last night for dinner with my wife, 6 week old son and sister in law. Had to wait for a table (which we expected, Friday night at 7:30). All the staff was friendly and the place looks great! Music was kind of loud but I enjoyed it. When my son started to wake up and cry, no one knew because they couldn't hear him over the music! Really like that you have a touch tunes juke box (I was able to play the music I wanted to hear!), wide selection of beers and the wings were really good (I'm a nny fan, still say nny is the best but still liked these). They have TVs everywhere and would love to go on a Sunday to watch football! Only reason it's not 5 stars is I felt the kitchen was slow to get our wings out. Apps came out quick but wings took a little long. Matthew our server was solid. Seemed new but I think everyone there is. Also, I got blue cheese instead of ranch with my wings. Gross! For apps, we got cheese curds and fried pickles. Both really good. I ordered traditional hot and spicy garlic. I go here for the spicy garlic, it's amazing! Wife and sister in law shared boneless wings. They had no complaints. Overall, we had a great experience!
(4)Ashley C.
Tried to go in here on a Saturday night after a coyotes game. Hostess was outside with a security guard. I asked her how long the wait was and she snapped "I cannot quote you a wait time" and then turned her head away from me and didn't even bother to ask if I wanted to put my name on the wait list. First of all you always give the guest a estimate wait time and second of all don't be snappy about a simple question. Didn't end up going in because the hostess was the rudest girl I've ever encountered.
(1)Natalie A.
I went to one Buffalo Wild Wings about 6-7 years ago and wasn't a huge fan. Every time family or friends wanted to go, I said no thanks. If I did go, I got a child's meal. Well today I decide to try something new. I was so glad I did. It was perfect! We got the $4 mozzarella's sticks as an appetizer and the marinara was amazing! If you haven't been in a while - try it again, either they are mixing things up or my taste buds changed!
(5)Anthony D.
I don't know what was going on with our waitress tonight but wow was service slow and lack on attentiveness. Normally this restrauant is top notch BUT, one seeing a young man look bother to give a refill of coke, saw the young roll his eyes when he walked away with her empty glass. My wife even asked me if I saw that. Piss poor attitude. Now back to our waitress. First tonight was not a busy night, open tables everywhere. 9:30pm No need to mention names but we sat at a high top table against the wall since its was open seating there. It took the waitress 15 minutes to bring us a menu and take our drink orders. The waited other 15 minutes for our drinks so I asked for manager, once he arrived I mentioned I would like know if our drinks were ordered. He walked half way to the bar then turned around and walked to the back. Never saw him again. Finally got our drinks after 20 minutes then our waitress took our order then everything seemed ok. Well I know from being a waiter you need to check up on your tables for refills and etc because you are selling yourself for s higher tip and etc. well our waitress stopped once to see if all things were good and never again. Saw here talk with all tables, ok so maybe because we were a married couple but still. Earn your tip. Now my wife and I were down and this slow ass waitress was talk with the table behind us for about 20 minutes tops and she saw we were clearly done for the night. I just wanted my check. Finally received the check, well I would never stiff a waiter/waitress regardless of service. But remember young lady you need to earn your tip with anyone, regardless of the bill size. I do want management to read this because your staff tonight on April 8th, 2015 lacks all customer service. Understand you hire cheap labor with young adults but trainer your people. Regardless your in a busy area like westgate but seeing you both managers hanging out in the center on the restrauant observing and then outside when we left just watching your staff. Why don't you train your staff to interact more or even sell on anything. That's how you become more.profitable. I won't say I won't go again here but all I can say is this is the worse experience I have had here. TRAIN YOUR STAFF AND GET RID OF THE PISS POOR ATTITUDE'S FROM THE STAFF. if they don't like their job tell them McDonald's is hiring.
(1)Dave P.
A great place to grab some wings, beers & watch a ball game. Plenty of parking, since it shares the Westgate Mall Parking facilities. A friendly easy going staff. You really can't mess up Wings, Fries & Drinks. I love B-Dubs !!!! But for this location I only have these things to change: A: The Music is way To Loud, good gosh I couldn't talk to my party at the same table. B: place settings shouldn't arrive after the meal. Other than that, I'll see you next year B-Dubs in Phoenix.
(4)Jaydee B.
I typically enjoy my vices to this location. The bee is cold and the wings are good. But today was terrible. I know that Sunday's are busy. And I know they are even busier when the cards play at home. But why on a day when the cards are at home would the servers spend so much time congregating at the hostess area. All day there are 7 servers standing at the hostess area just talking. I am looking at the area right now and there are 10 servers standing there talking instead of working. This is a busy location. Get you crap together and get to work. The manager is nonexistent. I even heard the servers taking negatively about him.
(2)Lynette S.
Ordered a sandwich which they forgot to put sauce on and then charged me for a side of sauce. Brought me a different sauce I didn't even ask for and charged me for it. This place is so corporate. I won't return!
(1)Ryan M.
More than $1.00 per wing. PER WING! This place is retarded. Yes, I just used the"r-word".
(1)Jeffrey L.
Having recently relocated to AZ. I ventured out to Westgate Entertainment and figured I would get something to eat. Walked in and the place was Extremely Loud.. The Staff could not hear me ask for a menu, so i had to use American Sign Language. Tried to read the menu, but with the speakers up so loud I put it down and walked out.
(1)Yesi T.
It was the irst time I came to this place and really enjoyed it... we were out for my bff's bday and I'm glad we ended up coming here, loved the food, our waiter John was very attentive and awesome! GOOD JOB John!
(5)Ashley E.
Our server Ryan needs a lesson on customer service! We felt like an inconvenience to him. Didn't make us feel comfortable and didn't know some of the items on the menu.
(1)Jason G.
WORST service that I have ever had. It's really disappointing as I have been to BW3 at many places around the country. The restaurant was busy but there were some empty tables. The hostess was extremely rude, took forever to help us, and then didn't allow us to sit down at an empty table in the bar area while we were waiting for our food, even though there were at least seven empty tables. To make things worse, another party came in and did the same and she didn't seem to care. We eventually got our food to go and then left.
(1)Lex K.
Although it can get a little crowded, the waiters and waitresses are fantastic! No matter how busy it is I always receive the best service! This is a great happy hour hangout spot. Get there early on Sunday's if you want to find an open table! Love this place. Great food and great service! Always a fun time!
(5)Kay T.
Down to the facts. 1. After 30 min, they said they were out of brats to a few people at our table and had them re-order. 2. Their new order came out before our original order 3. Turns out they weren't out of brats later on. 4. Then finally everyone's food came out. 5. 1 and a half hours from sit down to actually getting our food. Meanwhile, a bunch staff stood in the front chatting the entire time.
(1)Barbz S.
If I could give zero stars I would. Although I enjoy the food the wait staff and MANAGER are the absolute worst. I have been twice and neither times have been enjoyable and I have left angry both times. I will NEVER return ever again. The last time was a poor experience due to the long wait time for food. Tonight's experience was absolutely horrendous though. I arrived at 6:20 because the happy hour ends at 7:00 (3-4$ apps and drinks). I immediately put my name down and began waiting. At 6:50 I asked if my party of three would be seated before 7:00, as we had come for the happy hour. They said they were unsure. I asked if we could order off of the happy hour menu while waiting and they said no. At this point I had checked twice with the wait staff to find out how much longer the wait would be. Each time they said they weren't sure. At 6:55 I went to the bar to order a drink and the bartender refused to honor the happy hour price for drinks, even though it was not yet 7:00. She also poured the wrong beer for my friend, and forced my one friend to pay for all three drinks even though we wanted separate checks. Eventually, we were sat, at 7:20. A waiter approached us apologizing, saying that one of the new wait staff thought we had already been seated, which is why we had to wait an hour while a multitude of other groups sat. He also exclaimed that had we been seated properly, we would have been seated before the end of the 7:00 happy hour. I told our waiter this and so he brought the manager out to see if he would still honor the happy hour prices as it was the staffs fault that we weren't seated prior to 7:00. The manager claimed that there was nothing he could do, and did not apologize for his staffs error. I was left fuming. I have worked in multiple restaurants, and whenever there has been an error on the restaurants part, we have always provided a discount, or a free item. This Buffalo Wild Wings offered no apology, no discount, and no offer of any kind to apologize for their error. I specifically had come for the happy hour 40 min. in advance, and left two and a half hours later absolutely livid. I will never return, and would not advise anyone to ever set foot in a restaurant with such poor customer service. My entire evening has been ruined, as has my entire parties. I can not say enough how upset I am.
(1)Nora V.
This place is loud & full of TV's. I like sitting at the bar best because I can play the trivia business for fun. I'm not a "wing" person but they have some damn good dry rub wings that I just love. They are served in paper boats along with most of the grub which I'm not thrilled with but it's a sports bar not a high end sports bar so it is what it is. But hell even Denny's gives you a freakin' plate people. Ok enough of that bs complaining. Try the dry rub wings & stick to beer because more often than not they're missing items for the cocktails so when you're going here it's wings & beer. That is all for now.
(3)Kimberly M.
The service was as good ad their food. I got this potato wedges and they were really good. Wings large and juicy.
(4)Anthony R.
My wife and come at least once a week. We always sit at the bar "no waiting" Libby behind the bar is a workaholic. No matter what evening it is she is always there. We are so glad because the personal service is great. Leaves me with special memories of my wife and I to enjoy for years to come. Thanks Libby and Wild Wings
(5)Sal M.
Always enjoy the food but Olivia our server was a great part to stopping in and having a late night dinner. Place needs a damn vacuum because the floor looked like it wasn't vacuumed since Thursday and I was there on a Saturday night. Hosts were young and not really into working. Ordered a Arnold Palmer and the young lady said "oh I can't get you that alcoholic drink" wow, it's half lemonade & half ice tea sweetheart... Not sure what they teach these people. The kitchen took long but hey that's expected I guess when it was dead earlier and the manager sent people home and then it got busy, at least that is what I heard from a few people. Thanks Olivia for serving us, you did a great job.
(3)Cherie S.
Tried getting a table at 8pm after a coyotes game. Was told an hour & a half wait. While I'm looking at SEVEN empty table on the patio. Went to the use the restroom on the way out and all trash cans were overflowing, the toilet was clogged. Mostly I'm Shocked at the wait with the abundance of empty tables outside. Won't bother trying to eat here again after a game. Don't waste your time.
(1)Louie G.
OMG, the food service is the worst! The greeter was so rude, snotty attitude. Why does it take 30 minutes to serve fries & 2 sliders FROM THE LUNCH MENU??? The restaurant wasnt crowded at all, their kitchen was just slow. Our server, Shaun, was great, really attentive & apologetic. But OMG, their kitchen is the worst!
(1)Inez W.
Great place to eat; great atmosphere; and centrally located. I absolutely love this place and I love the wings I will always come back!
(4)Nenee E.
Wings are super delicious but the staff could be a little friendlier! They walking around all conceded... Nothing but basic bitches! Anyways service sucks but food is good!
(2)Barbara M.
Bartender Ray gets 5 stars! Sometimes it's the servers that makes you want to return to a restaurant and in this case it is undoubtably Ray at the bar! He is amazing. Not only is he charming but so knowledgeable about the food and drink items" he helps everyone make good choices and since there are many wing sauce choices....this way no one is disappointed. He is worth his weight in gold.Hope they are paying him well! Wings were really good...drinks excellent. Flatbread would not order again..but that was my choice...NOT Rays
(5)Brandy S.
Food was ok. Your normal wings. My only complaint was that we tried to enjoy a nice night our side and the patio was pretty dirty. Somebody should go out on a regular schedule and sweep.
(2)Soo Jin M.
Looks pretty nice. Bathrooms are clean - everything is handsfree (including toilet) and works wells (including timing of the flush). Placement of the TVs are nice - everywhere. Wings are consistent, as expected. And the service was on task. What more can you ask for?
(3)Taric W.
I hate chain restaurants, especially BWW, but I like this location in particular because if it were a person, the middle name "Wild" would be totally earned. It's between a bunch of bars, so you get all the alcoholics who have the munchies, yet will NEVER get drunk enough to actually want "food" from McFaddennoJack'sVille, which somehow manages to be even worse. Otherwise, they're here to pregame, and are clearly up to no good from whenever to 2am. Eating here is a total shitshow; the early stages of a series of irresponsible decisions. And I like it that way. The awesome staff hushed everyone to congratulate a patron enjoying her 21st birthday. Before any singing can commence, she turned her attention to a stranger with a smug smile across the room, stood up, and yelled out a deafening "FUCK YOU!". Half the restaurant erupted in laughter and confusion while she pounded her drink and her friends appeared to hastily ask for a check. There was smoke billowing in from the patio. I have never seen so many people lighting up at a restaurant like this, many with only drinks in hand. It was being treated more like a dive. Builds character. Meanwhile, I totally tried to convince my friends I was sober before laughing so hard I spilled my beer on the table. It was that kind of night. My inspiration for this review was meeting a BWW employee from far away, and telling him about this experience. Turns out this particular location has a reputation for being too gosh darn rowdy, and no one except servers hoping for exorbitant tips from the nice drunk people want to put up with it. So you might think this is a family establishment, but it sure as hell is not, so if you want to pay a visit, leave your snot-nosed sex trophies at home and show up ready to laugh. If you are upset or think I'm a snob for not liking BWW, or just plain unfamiliar with this chain, and sorely disappointed that I'm not reviewing the food, then thanks for reading so far. Everything below this sentence is the boring stuff. ..................................................Â...................... The reason I am not particularly into BWW is because I feel they take traditional bar food that's really cheap, yet somehow manage to make it simultaneously more expensive than competition while of lower quality. I mean, even Applebee's serves up decent potato skins, but BWW gives you extra-wide french fries with a smidgen of cheese and ground-up bacon. Their boneless wings have way more breading than they should. The coating is really heavy and dry, reminiscent of the cafeteria chicken tenders in middle school. They feel like they've always been under a heat lamp. And they NEVER have enough sauce. It's like they just lightly drizzle it, and I taste it in every other bite. Their hot wings mostly aren't hot, either, you have to go for something unorthodox like mango habanero before you get a sensation, and even then the flavor is undesirable. Tastes real artificial, as though the sauce is composed of mango candy, liquid smoke, with pure capsaicin thrown in because actual habaneros were too expensive. Those burgers look radical though, and someday when I'm dragged here again I'll try one because it's my last glimmer of hope and I could not possibly be more disappointed in their food.
(3)Debbie T.
Hubby and I have become regulars every Tuesday for the traditional wing night. We started coming here when we moved to the area a few months ago, and found that they stay open until 2am every night. We both work late, and it's awesome to have something to look forward to every week. I had never been to BWW before, but I have become a major fan ever since. Their wings are crispy and well-sauced. I found that the honey mustard is my favorite, with the honey BBQ a close second. Hubby likes to try different ones on occasion, but always seems to go back to the honey BBQ. We've tried a bunch of their apps, and really enjoy the pretzels or onion rings. Lately, I've been starting with a side caesar salad. The lettuce is always cold and crisp, with a nice helping of parmesan cheese and croutons. We don't always have dessert, but when we have, the cheesecake bites are really good. We've also found that the staff is incredibly friendly, and love how they greet us with recognizing smiles. We've actually had waitstaff come to our table just to say hi, even if we're not sitting in their section that night. We usually make our appearance pretty late...after midnight...so it's usually not busy in the dining room (we don't sit in the bar), and we'll get our choice of table. We like to pick one where we can both watch the TV's comfortably.
(4)Audrey E.
Great wings and the best spinach cheese dip and pita chips I've ever had ... Terrible mojitos though. Fun sports vibe, good for groups.
(3)Tommy N.
Make sure you keep on top of them over your place in the seating arrangement. We had a party of 7 and never got called. Wasted 45min of our time. We had to go to another restaurant. They should have a speaker or a buzzer system.
(1)Steve V.
BWW has lost it's appeal as they became more and more corporate and political based (or biased) and pricey. BWW just blends in with the other national food chains now, and frankly aren't any better or worse, just kinda irrelevant and blah. They look, feel, smell and taste the same. The customer service is scripted, and feels phony. Like the others. Nothing stands out, unless you like a $20 plate of meh, so so wings and a $6 beer. They nickel and dime you from there (charge for a little extra sauce, etc. Not worth the money anymore. Sticking with local bars, and local or regional restaurants that didn't loose their focus while chasing the dollar. To be fair, if someone in the group suggests we go to BWW, I'll still go and have a good time, but I've had to modify my expectations to do so. Knowing what the once were as small, strip mall restaurant with a handful of locations hurts my review after the became a standalone (hey look at us, we're just like Chilis, Friday's and Applebee's now). Good, okay but yet, meh...we can do better. Let's get back to that cool place we felt comfortable in.
(2)Kemdelyn M.
We were sat at 6:45 and our server came to our table after 7 conveniently happy hour ends at 7. She was all too happy to inform us that happy hour ends at 7 and the clocks on the inside are fast....ummmm excuse me??? The inside of the restaurant is in another dimension where time is irrelevant and does not work the same way as outside the restaurant? Pretty sure my superior Apple product has the correct time. Then when we finally convinced Her after much deliberation and throwing ourselves at the mercy of the Buffalo Wild Wings court she "made an exception" and gave us a round at happy hour prices. I ordered a corona light which she informed me isn't part of their happy hour menu...which I believe she was so excited to share the news with me, what a nice daggers eyes!!! I ordered the transitional wing combo and was informed that that does not come only boneless it only comes half and half. She was just a barrel of bad news all night. I'm ok with policies and procedures I work in finance, policies and procedures make the world go round. But I'm a paying customer...worse yet a tipping customer!! At least be empathetic to my situation and tell me you wish there was something you could do.....ask a manager I don't care what you do just pretend to care. The night ended up a battle between me and our waitress! I didn't get off work to come oh to eat to enter a snark battle!!
(1)James H.
As my wife and I attempted to eat dinner we waited 15 minutes to even be acknowledged. I noted the young overly tattooed man who I am assuming was our waiter was very busy engaged in horseplay with many other employees by the main entrance. Once we were acknowledged by dropping off menus to our table and saying I will be back, he left to continue his conversation at the main entrance of the restaurant. As we walked by him to leave all he did was laugh. I truly think management should be held accountable at this restaurant for their lack of oversight. I will never return to a place that doesn't value my business.
(1)Santiago C.
Alls well when cold beer is available. This venue sticks out from all different bars and restaurants in Westgate as we all know buffalo wild wings is a great sports bar. What makes this place unique however is the quick service and availability of tables and bar space due to the open seating by the bar. Being here on a holiday or game day is a challenge to find a place to get a quick drink for a reasonable price.
(3)Alex F.
The staff at this place has no idea what they are doing. I don't think they were even trained properly. The hostess stand staff do not greet you when you walk in. They really don't know what's going on. The server I had on my second visit was absolutely rude. The third visit was even worse. The servers kept coming out with food asking every table if what they had in their hand was their order. When my order came out it was wrong but I thought maybe it belongs to another table since they kept going around asking whose food they had. I told the server I would eat it since it was wings it wasn't a big deal. The issue with this place is that they are not staffed or trained for a sports bar. The staff seemed overwhelmed. When you manage a sports bar or work at one its always going to be busy, especially at this location. So get it together BWW. Train your staff properly.
(1)Brandi S.
First of all, we were a group of 9. We weren't picky on eating inside or outside, we just wanted to get a bite and catch a early movie. It was a Friday night & of course it's going to be busy. We specifically told the hostess whatever becomes available (inside/outside on the patio) is fine with us. When we arrived the patio was empty. Then we noticed people just passing by being seated. There were about 5 hostesses just standing behind the desk gigging, laughing and gossiping. Nobody came to let us know how much longer it's going to be. We were basically invisible! We talked to the manager and he apologized we were to be seated right away, by then the patio that was empty was now completely full.. It took 45 minutes to get a seat. And after we got upset, then the hostesses finally started working and letting people know how much time it would take to be seated. The music played inside is way too loud it was like waiting in line to get into a club for 45 mins.
(2)Justin D.
Why does the music have to be so loud you can't even hear yourself talk? I feel like I am at a dance club!!
(1)Hillery G.
We came into BWW and were told it would be a 45 minute wait for a party of 3. So we decided to order take-out. There were 7 open tables in the area of the restaurant where the take-out bar is, so we sat at one while we waited. The hostess actually came and asked us to get up and stand at the bar. If it was anywhere near packed, I would understand, but really, 7 open tables!! They actually go out of their way to be rude here! Too bad we already paid, or I would leave.
(1)Ronnie D.
Inexperienced wait staff that lacks knowledge on customer service. Food lacks flavor for the price. Numerous wing sauce to chose from not 1 i find impressed me.
(1)Tony A.
Have no ac for 2 weeks. Very hot in side and was told will not be fix for 3 to 4 weeks. Serves was ok. Food was fast to table. Management needs wake up and take care there workers and customers.
(2)Amanda A.
Went to BWW last night, Saturday Oct 18th, for my hubby's birthday dinner. Our daughter picked the spot and hubby gave the okay due to the great food and amazing experience we had at the BWW off north ln prior. Well...our experience here was CRAP compared to their other location. Will NEVER go back here. We had over a 30 min wait to sit, which was explainable for a Saturday night. Once we finally get sat it takes about 10 mins to get our sodas, which was "okay" since the server did seem busy and took the time to acknowledge that she would be right with us. However the main complaint is once we ordered our food, 2 chicken meals and a burger it took over 45 mins to arrive, granted it was a Saturday it still should NEVER take this long to get food. Once it did arrive hubby's hamburger and fries were COLD, its one thing to wait long for food to come out hot but to come out cold is not okay. Finally the manager comes over and says he understands our frustration and offers to take his UNTOUCHED food off the bill as he takes his plate (um, ya think?) and gives us a 15% discount for the NEXT visit...wow. Bottom line HORRIBLE customer service here and won't be going back.
(1)Ruben L.
B Dubs is one of those places that you visit, are very unimpressed, but for some reason you decide to go back for overpriced underwhelming food months later and your kick yourself saying why did I do that. This was the first time I went to the Westgate location and to say it was bad was an understatement. First we were seated at a sticky, dirty, unbalanced table outside. Bugs stated flying toward our table. We waited for ten min and no one had taken our drink order. When we told one of the waitress she had us move to her section. We finally ordered wings, and fries a water and lemonade. The wing order was for 24 wings and our bill was $45 bucks total! Are you freaking kidding me. The wings were super salty, hard, and the fries were soggy and tasted like crap. Please don't inflict unnecessary pain on your stomach or wallet. Stay away from this crap establishment. -Love Ruben
(1)Mark S.
I have always been a fan of BWW and everything they have to offer. They have a ton of TV's, plenty of seating, good service, and awesome food. Hot wings and beer.......what else do you need. The thing that sets this location apart is its location. It is located right in the middle of the Westgate area. If you have never been to this part of town, you should go check it out. If you like hot wings then this is the place for you. Their hot wings sauce is super hot! They do offer samples of their sauces since they have a huge selection, and I would recommend taking advantage of that before you order. If you are in the mood for a burger then the Big Jack Daddy Burger is hands down the way to go! Pulled BBQ pork, and onion rings stacked on top of your burger.....GOOD STUFF!!!! If you are a sports fan, I would for sure recommend you go there to check out a game and hang out with some buddies.
(4)Priscilla E.
Delicious! Love the place and the atmosphere. We had a guest captain today and she offered to bring 6 sauces to the table for ha to sample. We had the Caribbean jerk- it was ok, spicy garlic- was a good one, Jammin jalapeño-spicy/tangy., Thai curry- tasted like Ramen noodles, mango habanero-Loved the sweet spicy! It hits you,try it and Sirraacha- Spicy! Remember everyone's taste buds are different so ask for a guest captain and sample some sauces! They charge $.60ea for celery and ranch,which don't get me wrong is fine but I didn't know. Tuesdays is traditional wings day which are only $.50 Thursday are boneless wings and not sure how much! To end it, place is good, staff is great, food is freaking delicious!
(4)Brian B.
Not going back! Walked up to the bar and the 2 fat chicks behind the bar are talking shit about co-workers and dumb shit. The food was subpar and the beers here are way too over priced. I mean really $6.50 for a Sam Adams octoberfest...WTF? If you want a good b- dubs, don't waste time here, go to the one over on McDowell. The service is better and the beers isn't as expensive. Oh yeah, never hear the staff at the McDowell establishment talk shit about each other. Lol
(2)Haley T.
good wings! i come every thursday on wing night. service has been lacking a little lately. its like pulling teeth to get refills on drinks other than that food is always awesome!
(4)Brian J.
Wow, what a disappointment. This was my first visit to BWW. I ordered 10 boneless wings, half BBQ Hot, the other half Hot. I also ordered the Pepper Jack Cheese Steak Wrap with chips and salsa. The sauces on the wings were what I expected. The Hot wings were the perfect temperature for me, I like my nose to run a bit with a hot flash here and there. Downside, heavy breading covering the chicken. My wrap was Ok but for $10+ I would hope for more. The chips and salsa "side dish" was unspectacular. The salsa lacked any character and chips were plain. I've had better luck taking it off the shelf at Wal-Mart. The food was typical chain food and wasn't that great. The atmosphere was good, plenty of TVs and variety of programming that was necessary as I had to wait 15 minutes for the check and to pay with my debit card. If I go back again I'll just have wings and will try bone-in next time. My son reported his cheeseburger slammers tasted like McDonalds. He only ate one out of three. His comment leaving was, "we don't need to come here again."
(2)Jess F.
Worst experience ever! Sunday night at 8pm. Service should not be this terrible. They weren't that busy! We should have known when it took 15 minutes for the hostess station to seat the 4 of us at a table that was clean and empty from the moment we walked in. We had 3 different servers. Drinks were empty 90% of the time, then when someone did refill them, forgot one persons. Food came over an hour after getting there. We had our food before we flagged someone down for utensils, ranch, and veggies we asked for once. I've been to several BWW, hands down this place is the worst. The waitor wrote down our order, but when it came time for the check, he asked what everyone had. Major problem, whenever you looked around for a server, they were all bunched together like high school clicks or on their cell phones. Waste of 2 hrs and 75 bucks! Oh and to add insult, we payed cash for our bill. When my "change" was brought to us, he elected to keep the 76 cents owed and brought me back just the paper bills, not rounding up. Isn't that like stealing?
(1)TD S.
The food was good. The fact that I could try the sauces before smothering my wings in them was awesome. The customer manager was a nice touch. The service was good. There is plenty of seating throughout the restaurant.
(4)Davon C.
I worked for this location from when it first opened august 2013 to May of this year, but I'm gonna talk about my experience as a costumer not an employee. Pros: employee discounts, the atmosphere is just exciting, my server/coworker did a wonderful job with my birthday dinner last year (I turned 18, now I just turned 19, man time flies) and the guest experience captains were very engaging. Con's: during my Saturday night off I went there for my senior prom for dinner and the food took an hour to come out. I don't know what my coworkers were doing in that kitchen (probably goofing off as usual or arguing) but they needed a kick in the ***. If it wasn't for my manager god knows when I would've gotten my food. Our prices are rising and I notices portions getting smaller. Not good. You guys wanna make sure that if you're going to have guest spending at least 50 bucks then give them quality. I put 3 stars but I actually wanna give them 3.5
(3)Shante R.
I have been here several times but unfortunately this time has me questioning whether I will return or not. It was very slow not many customers when I arrived. Our server was pleasant but slow. There is nothing worse than a server who choses not to write your order down because they "think" they will remember it. Needless to say, I had to request the same drink more than once because she forgot. After ordering our wings we waited about 20 min before it arrived (need I remind you we were 1 of about 5 customers in the restaurant). The wings were so dry I had to request an extra side of sauce just to fully coat them. Overall, not the best experience. But if you are inclined to visit this particular location perhaps wait until the evening when they actually pay attention to their customers.
(2)Jessica D.
Sadly disappointed. After frequenting B Dubs in multiple cities and states, this was by far the worst. Appetizers came out w the entrees, forgotten sauces, missing meals ... Ugh. We ordered Strawberry Coronitas for our drinks and were told they were out of Coronitas so the beer was just poured in. Am I crazy to think that I'm getting less beer than I'm paying for this way?! I might be a lush but I'm a cost-conscious lush. So ... The manager visited our table and tried to smooth things over, he didn't. He also forgot the sauce we have been waiting for ... I guess we are still waiting for good service too ... The end.
(1)Ru M.
We waited 3 hours for a seat after being promised a table. Turns out people were jumping over the patio wall and taking available tables. They didn't stop them or kick them out, they just made us wait longer. An employee took a 100 dollar bribe to let 13 people go ahead of us. We are still waiting. Another employee pulled over a manager to discuss what happened and how wrong it was but the manager just yelled at him "WE HANDLED IT!" and walked off. No, the manager hadn't handled it because we were still sitting there waiting.
(1)Tall D.
Came here today with my wife, daughter and friend. started with fried mushroom. not bad exept they brought no ranch. we asked for it but it took forever. the wraps sucked. the buffalo chicken wrap was way to spicy for them to it. ot was supposed to have ranch inside it to cool it off. the pepper jack steal wrap has this god awfult dressing inside it. the mac and cheese came out half frozen! I keep coming back and every time wonder why. other than the beer and tv's this food sucks.
(1)Jack R.
Been to this B-Dubs multiple times and have never had a good experience. Best one we had was at the NCAA National Championship Basketball game. Jalapeño poppers were delicious but warm beers, a couple poured way short, shots poured halfway put a sour taste in my mouth especially after spending over $80. Another visit was with a party of 6, four of us ordered draught beers, girlfriend ordered a bottled beer and our other friend ordered a mixed drink. Half the drinks show up so we order appetizers and entrées. Entrées show up first, missing my girlfriend's wings, one of our friends' was completely incorrect. I told our waitress (completely inattentive) and she grabs the manager. I work in food as a GM, so I tell him the situation and he looks at me like I'm crazy. Long story short he did not comp my girlfriend's food that never showed up, the drinks we didn't get, and argued with me when I approached him about it before we left.
(2)Heather J.
If you have children please, please stay away from this location. This is my second review of this location-just a heads up. We went there tonight, a Sunday night, no game, no activites and we had the worst service imaginable. We sat in the patio and asked three waitresses after 15 minutes who our server was because we had our 3 year old with us. No one knew. When we were getting ready to get up to leave to another restaurant another patron said he would ask his waitress, he did and she served us. It was not her section and she was new, fine, we appreciated that. She didn't know what was on draft but it did not matter since we were hungry and thirsty. After another 15 minutes she brought out the wrong beer order. After another 15 minutes our food came but not our childs. We asked the server and they said we never put it in, whatever. So we ordered again. While we were waiting someone who was a manager type but did not introduce themseleves that way, came and said they would rush the order but never said sorry! The waitress came back and apologized but we said our distress was the fact that our daughter had no food! The waitress left and came back 5 minutes later saying that our daughters food would be comp'd. Not anything else! We were given the wrong beer, waited way to long for service, saw 3 waitresses that would NOT even help us, and the manager type never said sorry! What a joke! As we were leaving the patron that helped get us a waitress told us he was sorry that we encountered that with our family! We left hungry because they never came and asked us if we wanted anything else! This honestly has been the worst service I have been given in the valley and there was no excuse since they were not even busy! I get that staff might be new but with all the other challenges it was a total waste! We should have just left and ate some place else. STAY AWAY! I will never eat at this location again! I will go back to Goodyear or Surprise where their costumer service is INCREDIBLY better, what a let down.
(1)Kevin K.
The service was ok.. Food was good for w sports bar.. It was slow coming out though considering it was very slow when we all walked in. Took some time to get the check as well but sometimes that's a good thing. It's a good place to go watch games.. Oh they need to turn down music... Very loud music for a sports bar..
(3)Ronald R.
This Buffalo Wild Wings is laid out much more nicely than some of the others I've been to. TVs everywhere, including right over your tables, and good lighting so you can actually see your food. And the wings, of course, are delicious.
(4)Kim C.
This is a terrible place to go to. I was excited when it first opened because of how close the location is, but every time we go, it's always an epic fail of an experience. The kitchen is seriously lacking. The first time we went, it took nearly 20 minutes for our appetizer (garlic mushrooms). When we got them they were cold. I asked for them to be remade & they did. We didn't get it until after we were almost done with our meal. The pace of meal is horribly slow, every time. Any time I order a substitution (ranch instead of bleu cheese, etc), it never gets made with it. The only decent thing about this location is the walls are covered with TVs to try to distract yourself from the terrible dining experience that's going on.
(1)Stella R.
Love BWW but not this location!!!the wait was ridiculous and the waiting area is too small, very crammed. Slow, hostess doesn't seat you regardless if there is three of them standing at the podium, they just point in the general direction to where you need to sit. Our servers switched in the middle of our order and it wasn't because one was ending her shift. Our order took a little too long but whatever. Our order comes out, they mess up my boyfriends order and bring the naked chicken tenders when he ordered the regular chicken tenders. Our water had still not been brought to us at this point, we had to request them again after our meal had arrived. They failed to have our dipping sauces out that we requested with our meal. Just a pain in the ass experience. Won't be returning here to this location. Should have stuck to our gut and went to good 'ol Yardhouse.
(1)Jeylis O.
WORST food and customer service ever! They started the bad experience as they took almost 30 minutes to get us the drinks, then almost 40 minutes to come with our food, and when they showed up with it, they messed up on my order. Then when I finally got my food, the Nachos chips were extremely salty and the meat had no flavor at all. The customer service was bad and I'm not saying the name of the server to not get her into trouble but they need to hire better people.
(1)Oliviah V.
If I could give 0 stars I would. My brother and I went for a after work dinner with a bunch of coworkers, and ended up not eating at all. The waitress was very unprofessional. Everyone else has received their food yet my brother and I didn't. We orders a plain burger with fries, that's it. She claimed she put it in but the order fell through with the kitchen, (this was now over an hour after we ordered) she offered to get us our food and box it up for us to go with an attitude like it was our fault.. No discounts or anything. We then asked for a manager, she came back and said if we wanted to talk to a manager we would have to find one ourselves because the manager refused to come outside (were we were seated). That was not true because we went to find another waiter who indeed brought us the manager who then confirmed she was never aware of our situation. Don't go here. Ever.
(1)Seth Q.
Will NOT return to this location the only good customer service was the bus boy this is a location by the cardinals stadium so unprofessional and happy hour is 10-12 not 10-11:56 sorry but if my phone's time says 4 minutes there's no damn way your clock shouldn't be 7mins off seriously?? Surprise location is way better screw this location! I tipped my bus boy more than the waitress!!
(2)James E.
Amazing service and the food was just as great. I would recommend this place right away
(5)Bernie R.
Stopped by after the Coyotes game. Good atmosphere. Great night to sit outside. But.....the service was slow. Or, I should say our server did not come around very often. I had asked for a tv to be changed to a football game, it never happened. There was one gal (wearing a white BWW shirt), called "Captain", she stayed at the same table the whole time we were there. She was loud and obnoxious. I later found out the "Captains" are supposed to walk around to other tables. We ordered one of the sampler platters (the one with the pretzels). It was a nice snack for after the game. I wanted extra cheese sauce, but as mentioned above, our server never came around. I will try this place again. I hope the service will be better next time so I can give it another star.
(3)Suzuki N.
I was the first customer to use the rest room since I went there at 11 am and it was already dirty. So gross. There are so many workers there not doing anything. Never coming back again.
(1)Tony M.
Came in on Thursday $.60 wing night and the places was packed asses to elbows. They sat us within 5 to 10 mins which was great the service was a bit slow but I understood with as many people that were there. The food was on point and the waiter made sure that everything was satisfactory and he was trying to hustle to keep our drinks filled at all times. I think they might've understaffed for the night but needless to say I will be a returning customer.
(4)Bella B.
We come to this Buffalo Wild Wings because it is the closest to our house. We always get great service! They always have all the TVs going with the most popular sport or game on at the time. We always order wings because they are consistently delicious! And the fried pickles are amazing!
(5)Leonard L.
First time at this location . It was great fast to be seated and friendly staff . Waitress was excellent .
(4)Cindy G.
Last time I will ever come to this place. I ordered take out. They said 20 minutes over the phone. I arrive 10 minutes after the 20 and they said they were back up and didn't know how long they would be. Not even an estimate. Then I finally get my order after waiting another 20 minutes. When I got home to eat my food, the wings were burnt and there was barely any sauce. Terrible customer service. I have never experienced this at any other BWW in the Phoenix area and I'm always eating there since I love wings. Sad to say this will be the first and last I will ever come to this location.
(1)Samuel C.
Hello sports fan: At this location it's a great bar, when it's packed it's pack when it comes to sports. I approach the location late. I understand its late for the fight. It's too pack. From the outside lots of people standing watching the fight...lots of people..: there is a two foot brick wall... Wouldn't it be cool to have them sell you wings and take it to you? Mikayala the waitress says " are you sitting to the restraint"..I said "no" she says sorry I can't get you some wings.. Bad business... I feel they should sell you wings even if your watching the fight from outside!!
(1)Gabriel C.
I went on a weekend night, arrived at 6:30pm, party of 2, and was told my wait was going to be 40 minutes. At 10:00pm I still was not seated. Jasmine and Dante lost the list and were seating other parties who had arrived around 9pm. At 9:45pm Dante asked for my name and said I was not on the list and got stuck at the end. I was furious at this point. I had to at least ask for water since these two individuals are not even trained in service hospitality. Spoke with Todd. I hope management trains individuals to offer water or soda to people waiting for such a long period of time. So BWW loses a couple of $$ on water/soda but it keeps people from leaving and return customers. Real upset at the incompetence of Dante and Jasmine for losing a list. Even more upset that I am a regular on slow nights and was treated like this, who could NOT seem to try and seat for a party of 2 in under 2 hours, let alone almost 4. Totally unacceptable.
(1)Libby C.
Husband's work Fantasy Football Draft was held here.. Great service. . Great food. No rush to finish! Great time!
(5)Chandra L.
I love Buffalo Wild Wings, I could eat here all the time! We came on a Saturday night and it was packed of course but our server was very friendly and worked very hard to get us everything we needed in a timely manner. We enjoyed watching the hockey game and having a few beers, it was a lot of fun!
(5)Anna R.
Skylar was great he gets five stars! for my family who has worked in food industry love to see great customer service and Skylar has it in spades! there is no need to be fake just be yourself and be nice which Skylar has no problem with! will come back hoping that all employees have a similar work ethic!!!
(5)Jack N.
Very very very slow service. Our waitress was nice but she would disappear for long periods of time. She did add some of our order to the happy hour even though it was a few minutes past due to her absence which was appreciated. The food is just bar food. Nothing really worth coming for. There are a ton of tvs with sports and beer which is what most people come for. The wings are okay. Habanero mango and chile rub were the two best. Curry was not great Garlic was okay Honey BBQ was okay Fire was not hot enough The burger was pretty decent. Nicely cooked and a good amount of toppings. No culinary gem but a decent sports bar in a great location.
(3)Kyle H.
Man, I love this place! Admittedly, it took a few minutes to get us seated given that we required a high-chair. However, once seated the staff got our kids tablets to play with. That was the last time my kids made any noise. They were so glued to the tablets that dining out was stress free! The wait service was great! I'm planning on coming back again real soon! My only complaint was the initial issues with seating, as well as a sampling of one of the sauces. It did not taste the same when I got my actual order (way spicier!). Aside from that, I plan on returning for another good time!
(4)Brittnee B.
I thought Buffalo Wild Wings was revamping itself to make it better. Well they still are horrible. Went arrived a little after 6pm before the Coyotes Yarnell Practice Game to grab some quick food before we went in. Quick never happened. Trying to get a drink or let alone a refill was hard work. Our friends ordered potato wedges for an appetizer, it took them three tries to get it right and then some were cold in the middle. Our entrees took over a half hour to come out and they didn't want to give us any ranch for some reason. We had to ask our server what the status of our food was, she left and came back 5 minutes later saying they are plating it and the manager was personally bringing it out to us and was going to talk to us. A few minutes later he brought our food and said nothing. No apology. Nothing. We ate our food, except the person who ordered wings because they were so awful he couldn't eat them. Our server gave us a $5 off coupon for our meals. More than likely we will never be back.
(2)Jessica F.
The crew at this Buffalo Wild Wings is 100% geared towards customer service. The bar tending staff makes your experience one to remember. I'm kinda sad I don't live in AZ now I'm gonna miss my new friends :) I highly suggest visiting this restaurant when visiting west gate...especially on game days for their specials!!!Spicy garlic wings are the best! 5 star well deserved.
(5)Ashley R.
So I have been to this location 4 times now and have come to the conclusion that this is the only BWW that I will ever like. All the other locations have terrible service and the servers make you feel like an inconvenience but NOT this location. This location is always busy, which is not a big deal to me. The service I have experienced has always been great and the food (wings) is awesome! I will keep coming back with friends, great place to eat and have drinks.
(5)Sanford R.
Buffalo Wild Wings is a decent place to eat and watch a game. Last time I went I ordered the chicken sandwich and it wasn't bad, but I think their prices could be better. I did find that this location has really good service though. Our waitress, Trina, brought us refills as needed without having to be asked, which is something we really appreciated and something that you just don't see as much as you should these days. The wait staff in general was excellent as we had other people check in on our table. We also really enjoyed the trivia game they have going on here. It would actually be a really fun restaurant to go to if only the food was better!
(3)Gabby B.
1Hour wait to ge seated for a party of 6 and 1 more hour to get our food the waiter was slow and didn't even offer us plaits refills or napkins every time we needed something we had to hunt her down and when we would find her she would say ill be right back and forget about what we had asked for we never received any plates or extra napkins and we waited and waited for the ranch thats how terrible it was overall if you really want to eat here you need to have lots of patience! Buy the way make sure you check your Reciept because she "made a mistake by handing us some one else check" The manager did apologiz for the long wait and for the check incident but that's all we got :)
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