Wok Box
2224 E Williams Field Rd,Unit 108, Gilbert, AZ, 85297
Wok Box Menu
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Visit below restaurant in Gilbert for healthy meals suggestion.
Visit below restaurant in Gilbert for healthy meals suggestion.
Visit below restaurant in Gilbert for healthy meals suggestion.
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Address :
2224 E Williams Field Rd,Unit 108
Gilbert, AZ, 85297 - Phone (480) 999-3299
- Website https://wokbox.us/storeaz02
- Click To Get Directions
Opening Hours
- Mon :11:00 am - 9:00pm
Specialities
- Takes Reservations : No
Delivery : No
Take-out : Yes
Accepts Credit Cards : Yes
Accepts Bitcoin : No
Good For : Lunch
Parking : Private Lot
Bike Parking : Yes
Wheelchair Accessible : Yes
Good for Kids : Yes
Good for Groups : Yes
Attire : Casual
Ambience : Casual
Noise Level : Average
Alcohol : No
Outdoor Seating : Yes
Wi-Fi : Free
Has TV : Yes
Waiter Service : No
Caters : Yes
WE SERVE THE FOLLOWING STATES
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Dana B.
Food was average. Nothing special. I would try them again if I was at the mall and wanted Chinese food. My nieces dish or orange chicken seemed small for the price and was mostly rice. Mine had enough for leftovers. I did appreciate the cashier. When I said "no onions" he also asked "no green onions either?" Most places don't ask this. I appreciated his thoroughness greatly!
(3)Angelique G.
So so, Tokyo Joes is much better. Beef n broccoli bowl was about half full compared to my Singapore Cashew, which was a full bowl, we both got regular size. Peanut sauce was lacking peanut flavor, for a bit I thought I had teriyaki, though it was really good. Beef was a bit tough. Might go back again to try something else.
(2)Michelle S.
This is our second trip here, and now officially our last. Both experiences: wow this is horrible service. Wow the portions are really small for the price. Wow this is taking forever. The food is not that great either. Don't bother- go up the street to Chens or even Great Wall.
(1)Brian P.
Flavors are good here, almost authentic. I do recommend trying it for yourself though. This is definitely not Panda, so if you're looking for huge portions on the cheap, try somewhere else... (and maybe reevaluate your diet choices...) I've tried the chicken lemongrass, and the butter chicken, and enjoyed them both. The servings were more than filling. The chicken lemongrass had just the right amount of spiciness for me. I'll update if anything changes, but so far this place is a win.
(4)Jill D.
1 stars too generous. The food was really awful the service was awful and my husband had a sticky note in his dish it was sitting on the side of the Bulls with the note still clearly written on it. I have one more Groupon and I'm probably going to give it away, yes it was that bad. The prices are also too high for such a low quality items
(1)Cory W.
My wife and I used to eat here quite often, almost every weekend, but we got turned away one night and won't be coming back. We took my parents and sister to eat here one night and they didn't want to serve us eat in as they were closing in 30 minutes. The staff said they could only give us take out due to the time constraint for cooking 5 dishes and us having to finish eating by close; but I've noticed that when you order take out it is a much smaller portion than eat in. Do you close at 10 or 9:30? I guess they only want business when it's convenient for them. They had plenty of staff but most were either cleaning or in the back. It was obvious that they were more concerned with getting out the door right at 10 than serving customers until close. So, we went next door and ate at chipotle which is probably where a lot of their business ends up and had a great time. They weren't in a rush to shoo people away either. If you are looking for pho - vietnamese soup go somewhere else. I've had a lot throughout the valley and that is well below par. Maybe an american version? I don't know but stay away from this place.
(1)Tina Marie E.
Asian fusion, an upscale Panda Express perhaps? Nah, it's better than that. We come here for the Pho and Pad Thai. My kids love their dragon chicken. We've tried just about everything on their menu. The owners are sweet and the people who work here are nice too. Always more than enough food if you order a family feast. I would just suggest if you get a rice box to get the rice on the side because if you get the Mongolian Beef the
(4)Joel C.
Great concept guys, but both times we have been there all of our family members have been ill for 24 hours afterwards. The food tasted good, but its just not worth the pain. I suggest the owners look into the cleanliness of the kitchens or the quality of the prep areas as its far more than coincidence that this happened to all of us on two separate occasions several months apart.
(2)Tina M.
Delicious! The noodles (Udon for me) are cooked perfectly and topped with fresh veggies and tasty chicken or whichever meat of your choice. I couldn't stop eating the noodles coated in a flavorful sauce, even when I had picked out all the toppings. The servings and price make it a steal! Great spot for a fast healthy-ish meal.
(5)Eric K.
Had a decent experience at Wok Box. My take out was done in about 5 minutes. Portions are very large and filling. It doesn't taste that great though. I had the firecracker noodles. I am very hesitant to try their pho as they are not exactly a Vietnamese cuisine.
(3)Ayla R.
Ultra fast Asian stir fry! Great choice for a speedy lunch. I like how they have lists of vegan, vegetarian and GF options posted near the menu. I found the food too saucy, but I was happy to get stir fried veggies with tofu in only a few minutes.
(4)Louis C.
Quick, fresh and we'll served. Nice place to stop in for a quick dinner. Clean and child friendly right next to the San Tan Mall.
(4)Kierstyn H.
I was excited to have a new casual Asian restaurant open around me so I gave this place a try. I wasn't expecting complete authenticity, but the food did not seem authentic at all. I ordered the Indian Butter Chicken (small size, ten dollars with spring rolls and drink) and it was weirdly sweet, the sauce was like nothing I had tried before, and not in a good way. I also ordered the spring rolls and they had a nice crunch to them but the insides were very mushy. The employees were very polite and nice, but I watched my food be given to another customer, and then taken back. I didn't say anything about it but I do think they prepared me a new dish, so I'm not going to complain about the wait (not even that long, ten minutes maybe). I definitely won't be going back anytime soon, unless I hear about improvements.
(2)Alexandra S.
Last night my boyfriend and my roommate went with me to this location. My dad used to own a Japanese restaurant, so I know what's good and what needs improvement. Well, there's a few things wrong with this place. The staff looked as though they were pissed off. No "hello" or "welcome" and no smiles from any of the girls working there. The cashier didn't say a word until we started to order. Being that it was my roommates first time there, she didn't understand that you got to choose your own meat for whatever dish you'd like. What she said to the cashier was "I'd like the teriyaki" the cashier asked "what kind" three times until she finally told her she's supposed to choose her meat. What kind of idiot doesn't say that in the first place? Not to mention her being extremely unfriendly about it. With my father owning a Japanese restaurant, I know exactly what teriyaki sauce is supposed to taste like. All three of us ordered some and it was completely flavorless! We had to pour soy sauce all over it to taste anything and even then it didn't help. I also had a side of plum sauce that helped a little bit, but why put plum sauce on the side when there's no sauce to begin with? The spring rolls are too small, they taste decent, but nothing special. The price was $25 for flavorless food and bad attitudes? I'd rather go to Panda Express and spend the same about for some flavor and happy workers, even if the food is worse for me. Anyways, the first time going there was quite enjoyable compared to this last time, but I will NOT be going back.
(1)Krissy H.
Did not like I had the fire cracker chicken with brown rice trying to be healthier then with noodles. Yeah not heathy what so ever yuck it had bacon in it and way to much sauce not even good flavor there is nothing health there to eat except the pho I am just not ok ordering that at fast food . The place is clean and workers were nice also great location they should make it a Zoes
(2)Mazen B.
Meh. I should have known better. While walking around Santan Mall area I looked for a place to eat, and being in the mood for Chinese I thought i'd give this place a try. I ordered my food (the cashier was on HER phone and told me to wait for her to finish the call---it's okay, i'll wait). I sat down and waited for my food to come, it took a while, but it came. I picked it up, and asked the guy behind the counter for a fortune cookie for the end of my meal and he pulled one out of his pocket to give me...Weird. Nonetheless, I sat down and began my meal. It was awful, the chicken the bland, the chow mein was raw, and to top it all off-- I found a hair in it. Blekh. I got up and was about to say something till I noticed one of the chefs who kept wiping his brow, basically over the food. It was gross, and I knew it wasn't worth trying to talk my meal over with. Hey at least the bathroom was clean.
(1)+TheGeneralofHope +.
This place is like the, "McDonald's" of quick wok fare. If you want some OK stir fry quick - this is a decent place. The price is about the same as McDonald's and it tastes OK. I would recommend this place. It's not fine dining - but they are friendly each time I visit.
(4)Hilah I.
Well, I thought it was great! My husband and I decided to try this out when we were at the mall. Dining out can sometimes be an issue for me because I am vegan. When I went in I saw a poster stating what items were gluten free, vegetarian and vegan! Very cool!! They employees were nice. Greeted everyone as they entered and said bye thank you as they left. There were two cooks and a cashier on Sunday afternoon. It seemed a little busy but they had a good system down. Our bill was only $13 for our two meals and no drinks. Not too bad. The portions were large! We were able to take food home. For "fast food" it was really good. I saw the line cooks building everything from scratch. I would definitely return! I also saw a sign saying they were "Hiring friendly faces" or something. I see the recent yelp reviews and think the management is trying to improve this place since then. Give them a shot! Very tasty and not too bad on price!
(4)Emily W.
I got a coupon so decided to try this place out with my sister. I take her here & walked in and we were over-taken by the overwhelming bad smell of a skunk or maybe rotten food...? We decided to order the Fire Cracker with jasmine rice which was Highly talked about by the cashier. & my sister got the pho soup. We waited about 20 minutes for our food, which seemed very long for fast food. When we finally got our meals My firecracker had rotten veggies on top. I decided to move around the veggies and just try to make the best of the situation. Well the rice was mushy and gummy, there was only 3 or 4 pieces of shrimp, and the food tasted sour. My sister had OILY soup! there was so much oil in it. The noodles were hard. We couldn't even eat it without gagging. I asked to speak with the manager lady who later came out looking Half-Asleep. She offered to re-cook our meals to which we declined... The girl started laughing when I said I wanted a refund. I was so embarrassed that I choose this place. Save your money ...You will leave feeling sick.
(1)david n.
A friend of mine told me to try this if I liked Panda. I did and gotta say. I just didn't do it for me. You know a place is not worth recommending if I didn't even finish my "box". Place is a fast casual Asian Diner with a limited menu. As you well know on Fridays I do Not eat meat so I felt like some Shrimp and remembered a friend telling me about Wok Box. Noodles were not cooked to my liking, didn't expect big shrimp for $8 and didn't get big shrimp. More like a 2.5 stars
(3)Daniela E.
Very delicious. Had the Shanghai noodles with steak and teriyaki sauce. Not sure why there are so many bad reviews. It's a good place. The portions could be bigger but other than that...no complaints.
(5)Kyle H.
The first time my husband and I tried this place, it was actually quite delicious! However, when I came back with my kids most recently, I was very disappointed! They were obviously short staffed, which was unfortunate, so everything took longer than expected. My dish was lacking in vegetables big time (and I'm a vegetarian so that's no good!) and hardly had any sauce. I paid an extra dollar for each kids meal to get noodles instead of rice, and the noodles were one big stuck together bowl of noodles that they could hardly eat! But the part that bothered me the most was when they literally charged me an extra DOLLAR for a small cup of sauce for my sons kids meal. He didn't like the sauce that came with his dish, but even after explaining that, they still charged me. I just think it's poor customer service to nickel and dime people like that! Not sure we will return, unfortunately!
(3)T W.
Motivated by a coupon we came here. They have a limited menu. As their name implies, they do noodle "boxes". Four noodle choices, plus rice if you prefer. We ordered a variety. We had Dan Dan, Mongolian, a Pho soup, and Indian Butter Chicken. It is very Americanized. Not even remotely authentic flavors. Their kung pao isn't spicy (says right on their menu board). Dan Dan is apparently the kung pao with extra spice, but still not like real kung pao. Mongolian was tasty. Indian butter chicken sorta tasted Indian, but not really like butter chicken should. I never thought I would utter this statement, but you'd do better going to Panda Express. More choices, marginally better food, and a bit less expensive. I won't be back. (And, no, I won't go to Panda either.)
(2)Chris L.
I came here with a coupon and have been wanting to try it. I would say it is pretty average fair for fast food Asian cuisine. I ordered the pad Thai noodle bowl. Spice level was good...the menu indicates that it is spicy...but I wouldn't call it "hot." I'm glad that I sumo'd the meat otherwise their wouldn't have been any meat in there. The workers were super friendly.
(3)Mark O.
Didn't look like any reviews here so we tried it. Guess it's a chain. But was great food. Spicy. Great stating in front. Good comfy chairs. Inside they had an easy menu to figure out. Looks like gluten free options (I posted a picture of them). The staff was nice and helpful. Didn't look at me funny when I asked for an extra fortune cookie. Got something firey something. Almost too hot but not quite. BTW I did use chopsticks (fork in picture was a size prop).
(5)Bianca W.
This is place is really sad. My mom and I decided to try this place on a whim while we were shopping in the mall. I got the orange chicken and she got the shrimp with chow mein. Her noodles tasted so incredibly bad that she had to order something else. The shrimp was extremely tiny (salad size) for the 7 dollar price. My orange chicken was really bad and tasted like some generic frozen orange chicken from a grocery store. We both felt sick after we left the restaurant, The place looks pretty nice except for the numerous dirty tables. I really hate to leave bad reviews but the food here is terrible.
(1)Harby B.
Nope.. All this money invested in decor and good location .. food sucks bunch of spices mixed not in the right proportion. Wish the company had worked on the recipes. Here is the proof just knowing the ingredients will not give u good tasting food.
(1)Benjamin I.
I come here every time I have a cold or allergies and order the "Dan Dan". No sinus issues today, but was feeling a bit dangerous. I asked them to make the 'Dan Dan' as hot as possible and they totally did!I was already loyal to this specific Wok Box, and they managed to turn up the heat (literally). I will keep coming back for the awesome food and service!
(5)J F.
I love indian food, and although it's not totally authentic with the spicing the butter chicken here is my favorite I've ever had. The chicken is lean and cooked perfect and the naan bread is fresh and warm. I've tried other things from the menu as well and everything has been great.
(4)Sadie L.
I've tried really hard to like this place, but they mess my order up two out of three times and then act like jerks when I ask them to fix it. I'm never rude, mistakes happen, but geez get it right!!!
(1)Savile-Kent G.
You failed me for the last time Wok Box. Tony, I'm calling you out brotha! Listen to your customers, man. We're not happy. Today on my lunch I ordered the Jungle Lemongrass and 3 piece Chicken Gyoza. I appreciate that got the last order of Gyoza and your manager Comp'd me 2 Spring Rolls because guy only had 2 Gyoza left. That's great, awesome customer service. And here's the "But". But when I get back to my office, I open my lemongrass and find The top is covered with Rotting Cilantro. I'm like: What the...? No way. I pick through it, thinking yeah it's late in the day, herbs get cut in morning, there's probably only a little dark or a few black pieces. ...newp. The entire garnish is black. Some are even slimy. See, I'm trying to rationalize this because the chef wasn't busy. It's 4:3o pm. On a Monday at San Tan Village. This place is a ghost town minus some blue bloods zombie'ing around. I was literally the only one in-what I'm gonna loosely call a "Restaurant" here. So I've got to wonder, see this is the part I can't seem to puzzle through: the Chef played that. Each ingredient, added by hand, exacting the right amount of flavors from each. Each ingredients precariously balancing the other, raising each note above the next, simultaneously calling back--a fugue to the original chord ... and your chef thought that placing rotting Cilantro on top was the keystone holding this flavor profile together? I can still picture him in the kitchen all like: "this cilantro is gunna add the right amount of Swamp to this. I'm coming for you, Bobby Flay!" A month ago I had your Beef Pho. I'd rather drive to Da Vang in Phoenix. They may have roaches but at least they've mastered the Ancient Art of Flavoring. Who knows, maybe the roaches are secret ingredient handed down from generation-to-generation by ThÃck Quáng Da Vang the Elder. Whatever it is, you need to get some. And today's mess: Jungle Lemongrass with a side of Chicken Gyoza & spring Rolls...I'm done man. I tried. The spring rolls were a oily bog. Chef shortcut couldn't take a second to rest them on a towel and soak some of that grease trap up? They're are three things you can't do in this industry: shortcut talent, shortcut ingredients and shortcut your customers. Every time we eat at your establishment we are investing in your idea; your creative vision. We are shareholders in your dream. Not anymore. Business 101 teaches us that within a the first 2 years, are the hardest for any restaurant and the time when 90% close their doors. You've been open a year. If you're still open in a year's time, I'll give you another try. If you're not, then We'll both know why. I'm not looking for hand-outs and I don't want your apology and a free lunch voucher. That's not what I'm about. Listen to your reviews, bro. They're all the same. Repetitive. Over and over your customers are saying the same things. And I'm sure I know what you're thinking, but we can't ALL be wrong. Now if you'll excuse me, I've gotta make my way to the restroom. See, I made the mistake is eating some of your food.
(1)Sylvie K.
First time visitor and probably the last. I order three different boxes. . .all of which should have come with a variety of veggies, which really turned out to be a box of noodles. One of the meals had three strips of tofu. Another had 1.5 pieces of broccoli, again all noodles. Mongolian beef box had zero beef. There were probably 5 slices of carrot between 3 meals. Flavor was great but the boxes should be renamed Noodle Boxes. Great profit, Total cost of 3 boxes of noodles and 1 box of spring rolls, 28 dollars. Lesson learned. Truly a shame. Staff was very friendly. . . but that doesn't make a quality meal
(1)Lance L.
My review is much like Tracy T's. This is the first and last time I will eat at Wok Box. Luckily for me, I used a Groupon for my order which saved me about 40%. Even with another 40% off I would not eat there again. I ordered the buttered curry chicken with white rice and naan. My wife got the Mongolian shrimp with noodles. Upon opening my box, I noticed it was only half full. It had grilled chicken on top and some sauce covering the chicken. I was very unimpressed with the portion size for a $10 meal at a take out joint. The sauce was only okay but there was not enough of it to go around. The chicken was good but not anything more. The naan tasted like a spongy piece of blah. My wife's meal had a TON of noodles and very little shrimp. The shrimp were quite tiny and very rubbery. Since we got our meals for take out, I decided to call and speak to a manager to inquire about our concerns. The manager tried to tell me that they fill the boxes and the food settles about 1/3 of the way down the box. That's a lot of air in the food! The manager did not seem to care much about our concerns. No sorry, or please give us another try. She only said she would pass the word along???? I'm not sure what that means, but okay! If I could give 1/2 star I would!
(1)Tina L.
My cousins and I came here this past weekend because we wanted to try something new. I ordered the fire cracker chicken bowl with noodles. I didn't expect to see bacon in there, so that was quite a surprise. The bowl was just okay, there wasn't anything too exciting about it. The fortune cookie was pretty good, I'd say better than the meal itself. It's not your normal fortune cookie you get at other Chinese places, plus I won a free drink and 2 spring rolls, so that was nice. Would I come again? Maybe. Maybe next time I'll try something different.
(3)Cindy T.
I'm not really sure why this place is getting bad reviews. I've had the honey chicken here twice now and both times it was good and tasty. It is quick Chinese food and nicer than a Chinese takeout. I definitely think it blows Panda out of the water as far as taste and quality. The chicken was white meat and not fatty. Overall I like it and would come back.
(4)Dana B.
Food was average. Nothing special. I would try them again if I was at the mall and wanted Chinese food. My nieces dish or orange chicken seemed small for the price and was mostly rice. Mine had enough for leftovers. I did appreciate the cashier. When I said "no onions" he also asked "no green onions either?" Most places don't ask this. I appreciated his thoroughness greatly!
(3)Sonja D.
Meh... It's okay. This was my first time going and I got a noodle bowl - I don't remember what they called it but the sauce was sriracha peanut. This is what they recommended to me, and it actually sounded pretty good so I was excited. I wouldn't call it horrible, but the flavor really just isn't all that great. It's hard to put my finger on it... I guess it has sort of a mildly spicy, almost charcoal bbq smokey flavor to it. I probably won't be coming back for more, but I definitely won't judge their entire menu from my one experience.
(3)Kimberly D.
I had a decent experience at the Wok Box yesterday. I told the gentleman taking my order that it was my first time there and asked him if he had any suggestions, I told him I love anything spicy. He quickly just pointed to the Dan Dan noodle bowl which said it was very spicy on the menu, not much help there. While I did see that it said very spicy on the menu, I would have appreciated his opinion if anything else might have had better flavor but clearly he didn't have much of one. Anyhow, I decided to order the Dan Dan noodle bowl with chicken. I ordered a small noodle bowl combo with two small spring rolls and a drink. He informed me that he would call my number when the order was ready. I went to find a seat. He forgot to get me a drink and by the time I had realized this, there were 4 other people in line and he was very busy. They looked understaffed and he looked overwhelmed. When my noodle bowl came out I let him know I was missing a drink. He did get me a cup right away. The drink machine is awkwardly placed behind the order counter by the bathrooms and is not easily accessible when a lot of people are in line, bad design. The bowl itself was good. I thought the Dan Dan noodles tasted great and had good flavor. Definitely spicy and garlicy. The small spring rolls were just okay and tasted kind of weird oily aftertaste and the sweet and sour sauce was way too sweet. The chicken in the noodle bowl was also just okay and I would have honestly just preferred more noodles because the chicken wasn't the best. Overall it was an okay experience. I wouldn't rule out eating here again completely because they do have some other flavors on the menu that look good but I would have to write and update because based on the other reviews, consistency with quality seems to be a problem here.
(3)Robin G.
Yuck. I got the thai red chili bowl - horrible. Gummy rice, over salted and nothing thai about it. Additionally the crap Lipton iced tea was just awful. Husband got the Singapore cashew chicke which seemed marginally better - but I think the sauce was just pure hoisin sauce. Just don't eat here.
(1)Kerri L.
We love Wok Box! We eat here at least twice a week. It's close to our office and the food is always fresh, served hot and tastes great! I've tried several of the meals and I've liked all of them enough to order each again. We highly recommend checking them out!
(5)Greg N.
Where's the training? These kids don't know how to cook these meals properly. I'm a huge fan of the Indian butter chicken... But it's very inconsistent... Some days it's spot on, and some days it's not or the bread is missing... I don't blame the staff... I blame the franchise owner for cutting corners and hiring inexperienced cooks or lack of training..: you are in a high end part of Gilbert... Either get someone in there that knows what they are doing... Pay them well or else your restaurant will not last... I'm cheering for you though... I love the menu
(3)Virginia S.
Had the Shanghai Cashew chicken and thought it was good. The veggies were fresh and the flavor was decent. Not spicy as they say but still good. I'd go back.
(4)Chris C.
I have only been here twice and I thought it was very good. It's still fast food per say but it tastes good. I see so many mixed reviews but all in all the value is good and it tastes good. A bit pricey for fast food but feels fresh.
(3)Scott P.
Dammit, I wish that I would have read the other peoples' reviews before I ate here. As loathe as I am to agree with all of the other guailo who complain about how crappy this place is, I can't help but concede that they're all right. This place doesn't even rate as mediocre, but I did give them one extra star for the food being freshly prepared. However, the people who have mentioned that they skimp on the protein weren't exaggerating. I got a bowl and included shrimp, and I swear there were at most six tiny little brine shrimp- I'm pretty sure they were just large krill. I'd honestly rather have a plate of lukewarm Panda Express any days. I can't imagine this place remaining for long. The only reason that I came here was because I was slightly hung over, in the area, and Blue Wasabi (which I want to try) was closed. I won't be back, and honestly I'd recommend anyone in the area to stick with Chipotle. Blah.
(2)Kristofer R.
Portions were very small. The food I got (butter chicken) wasn't bad, but a little too salty. But $7 for the tiniest portion ever. A restaurant can make up for price by adding value (friendly service, great ambience), but Wok Box fails on those fronts as well. Next time I'm at that mall and hungry, I'll walk next door to Chipotle and get a better value for my $7.
(2)Cheryl L.
I ordered the Saigon Cashew Chicken noodle bowl togo. I ordered at 7:27 and did not receive my order until 7:52. That is way too long to wait for this sort of cuisine. I ordered and paid for a regular order and took home a small. I added on the two sping rolls and a drink, after $12+ spent I'm still hungry! What a waste. The dish tasted good but for the wait time and order inaccuracy I would not be back.
(1)Billy P.
Delicious, fresh, & helpful staff. They offer small or large dishes so get as much or as little you want. We had the Dan Dan with shrimp & Butter Chicken. Omg! Amazing! Staff was so nice. Answered all our questions & made great suggestions. Definitely will be back!
(5)Jackie R.
1st time. Had chicken teriyaki and husband had Mongolian beef. Food was fresh and good. Defiantly will be back.
(4)Chauncy B.
The only thing good about this place is the fortune cookies and the free entrees you win when opening. First time visiter: Started out by walking in on a Saturday night and the place was dead. That was a bad sign. Placed our "take out" order (large teriyaki chicken, small honey chicken, and a kids meal) $23 total! We were really excited about eating some fresher food than the nearby Panda Express. Took a long time to get our food and when we got it we were missing our spring rolls. The manager gave us a $7 off our next visit. Got home, and the small entree was THE SAME SIZE AS THE KIDS MEAL. There was NO flavor in the dishes. My 10 year old daughter couldn't even eat her meal cause she was so disgusted. It tasted like those frozen Chinese dinners that you buy at the grocery store. Kids meal had probably like 5 pieces and the small entree had the same amount. They were like chicken fingers from the freezer. I was so disappointed and will ONLY go back one other time cause of the $7 coupon, and the free entree fortune that came in my cookie. This place will be gone in a few months.
(1)Lauren S.
Sweet and sour chicken was horrible. We will never come back here again. Not authentic Asian food at all. Very disappointed. Not worth my $$ at all!!
(1)Kyrie M.
The verdict is still out of this one. We went earlier this month because I'm always excited to see a new restaurant close to home. Upon walking in we were greeted by delicious smells and a large menu. We were pretty impressed with the wide variety of options from several different cultures. Looking at the menu alone we were already planning our next trip back. Unfortunately, that's where it took a turn. My husband's food came up in a reasonable amount of time, when he grabbed his bowl he informed the young kid handing orders out that there was another bowl in our order. They assured us it was coming up. I'm never a fan of parts of an order coming up a different times but it's a more casual place so I figured that's fine it'll be next. Wrong, 5 minutes past and they handed out the order after us, so we again mentioned waiting for part of our order. They again assured us it would be right up. Another 5 minutes past and the next order came up but still not mine so we go back to the kid who honestly just looks dumbfounded at this point and shrugs his shoulders. After standing and watching him for a couple minutes to see if he was doing anything about this (he didn't) we got back in line to talk to the person at the register. It turns out they weren't even making my food so I had to wait for them to start from scratch. All in all I ate about 20 minutes after my husband who finally had to eat his because it was going cold. The food itself was good, not the best we've had but a nice average I'd eat again. My husband had the Dan Dan which we found disappointing in spice and flavor, so if we come back we'll definitely try something else. I had the Singapore Cashew that we liked a lot better. After looking on their website I found it hilarious they brag about having a "Triple 7 pledge" that offers a voucher if your food doesn't come up within 7 minutes (let alone 20 min). Guess they didn't have time to give that out either.
(3)Picos J.
Had a groupon and we ordered 4 items. I will never go to this place again. Ordered the sweet Mongolian. Pad Thai,lemongrass chicken and the Mongolian beef and broccoli. The only dish that had any flavor was the sweet Mongolian. Everything else was just bland and I had to put some siriacha Thai sauce to give it some kick and flavor. Thank god I had the groupon because at 9 bucks a large order it isn't worth it. J&k Chinese up the street is so much better and has so much flavor. Hope they can figure it out because it's such a great location that I'm sure could be successful. Service was great and order was correct and plentiful just lacking taste.
(2)Wowezow E.
Awful, over priced, fast food. Not enough sauce, veggies, or meat in the noodles. This place is not going to last long in the area. Too expensive for what you get. Skip it.
(1)Ryan D.
Was my first time in since it opened, went last night w/ a large group (15+). The food is good, especially for just being opened- they have the recipe/technique down! The managers were there helping check on patrons and fetch refills (it's self serve). I had the Dan Dan noodles w/ chicken. It was very spicy - for reference- PF Changs Dan Dan noodles would score a 6.5/10 on spiciness, this place would be an 8/10. I think it's the hottest item on the menu, but I'm sure you could ask for any of their other spicy dishes to have the heat turned up. There are two sizes for your dish - regular and large? There are 4 kinds of noodles you can choose from if you wish to substitute - Chowmein, Shanghai, Udon, Ribbon. They seem to be very dietary conscious - offering a menu with substitution recommendations for wheat/gluten allergy (use rice ribbon noodle), vegetarian, and possibly vegan? I know there was also someone in our group w/ a peanut allergy; they have a separate wok for cooking up nut free (cashew, peanut, etc) items, and another wok for gluten free items. Tables have sriracha hot sauce (aka rooster sauce), and soy. There are chopsticks, regular utensils, etc placed in a few locations. Soda fountain has Pepsi products, and there is some iced tea flavors as well. The menu also listed Vietnamese Iced Coffee. It's located on the South side of SanTan Village - same side as Barnes & Noble, Chipotle, and Kona Grill. Close to home for me so I'll definitely frequent it for lunch or dinner. Note - this isn't an authentic Asian owned and operated Thai, Chinese, Vietnamese, or Asian place liked you'd experience in country; its a chain (large in Canada?) so don't expect it to taste like a Bahn Mi made on a cart on the streets of Saigon or Pad Thai made at a restaurant in Bangkok.
(4)Megan T.
I really liked it. The food was good, the place was clean and the service was nice. I'll definitely come back.
(4)D B.
The food does not have much flavor. They messed up our orders and the protein and veggies are scarce in the large bowl of noodles. Go somewhere else
(1)Angelique G.
So so, Tokyo Joes is much better. Beef n broccoli bowl was about half full compared to my Singapore Cashew, which was a full bowl, we both got regular size. Peanut sauce was lacking peanut flavor, for a bit I thought I had teriyaki, though it was really good. Beef was a bit tough. Might go back again to try something else.
(2)Michelle S.
This is our second trip here, and now officially our last. Both experiences: wow this is horrible service. Wow the portions are really small for the price. Wow this is taking forever. The food is not that great either. Don't bother- go up the street to Chens or even Great Wall.
(1)Brian P.
Flavors are good here, almost authentic. I do recommend trying it for yourself though. This is definitely not Panda, so if you're looking for huge portions on the cheap, try somewhere else... (and maybe reevaluate your diet choices...) I've tried the chicken lemongrass, and the butter chicken, and enjoyed them both. The servings were more than filling. The chicken lemongrass had just the right amount of spiciness for me. I'll update if anything changes, but so far this place is a win.
(4)Julie M.
I ordered the Sweet Mongolian noodle box, Dan Dan noodle box, and one order of gyoza to go. I received the Dan Dan noodle box and 2 orders of gyoza, and sadly, did not discover the mistake until I was already home. If it were not the holiday season, I would've gone back to get my order corrected, but the mall is a mad house at this time of year, so I ended up just having gyoza for dinner that night. I should've read the description more carefully because it says "5 crispy chicken gyoza pieces" and had I noticed the "crispy" part, I would not have ordered it because I prefer steamed gyoza. However, I will say that the citrus soy sauce was tasty. The Dan Dan noodle box was for my husband. It is described as "extra spicy" which is why he chose it. He said that while it was spicy, it was just that - spicy for the sake of being spicy, but not adding anything to the overall flavor. Even with our less than stellar experience, I would like to give the place another shot. There are several items on their menu that are of interest; I just hope I get what I order next time!
(2)Tisha C.
I've been to this location twice in the last few months with last night being the 2nd time. Each time I have been pleased that the establishment was clean, quiet, and not too crowded. Last night I ordered the mongollian beef and broccoli. The beef was super tasty with a great smokey flavor and the broccoli was crisp! Only complaint, way too much sauce. Had ordered brown rice and by the time I got down to the rice it looked like soup with rice in it. It did take a bit longer to get the order once it was ordered and the guy calling out the numbers had to have been whispering because I couldn't hear a thing he said lol. All that said however, I will definitely be back and next time I'm going for the Dan Dan :)
(4)Kat S.
They totally burned and fried my pad thai didn't look anything like pad thai. For a dollar is all never go back there again sorry this is a horrible review I hope your experience is better.
(1)Kelly V.
I was excited to try the food here, but it honestly was a big disappointment. The vegetables did not taste fresh and the meal we ordered for my daughter was terrible. We had to go to get something else for her to eat - Yes, it was that bad. My husband got lucky, his meal wasn't too bad. I won't be going back.
(2)Gordon B I.
Not very good. 25 min wait for what should be somewhat fast food. The flavors were not very good on any of the 4 items we had. I'd suggest they reevaluate the menu and then figure out how to be more efficient. People will forgive slow service for good food, but this place is a bust on all fronts.
(2)Mario R.
We had a great experience, food was really tasty different than Pei Wei. I will be back to try other things of the menu
(4)David J.
Really wanted to like it. Tried it twice. Not good. Don't bother. Great location is the only good I can say.
(2)Ray M.
I came for lunch after shopping at the mall. I was looking for an Asian style restaurant and this is the only one I can found around the mall area. The menu looks just like cliche but the real dishes they have are fairly decent. I had a combo of pad Thai with spring rolls. The vegetables are so fresh and the sauce feels like authentic Thai. Spring rolls are delicious but small. My daughter had the noodle jungle kid meal. She was enjoying playing with the long thick udon noodles. The good part more than I expect was that I used to drink hot and I asked if they can change the soda in the combo for anything hot. They used a tea bag and coke cup to make a cup of hot tea for me and they offer me a jar of warm water to let me fill up my cup as much as I want to. It may turn out to be more expensive than Panda and Pei Wei but I definitely prefer it.
(5)Paul H.
I should have read the other reviews before I ate here! This placed isn't gonna last too long. I had the Butter Chicken Naan-Wich and the chicken was weirdly hard like it's been sitting for awhile. I wouldn't recommend this place to anyone. Sorry! Fortune cookies are good though!
(1)Alexis D.
Food is good but make sure to ask for easy sauce. All their dishes come with globs of sauce that is at the bottom of the bowl. There is no other rice bowl places is this area besides YC's. Gave 3 star because like YC's better and food comes with too much sauce. Will return but won't venture far into their menu besides ordering the teriyaki chicken bowl.
(3)Ditas C.
Had pad thai for lunch two days in a row. Yesterday at Pei Wei in Chandler and today here. Pei Wei's wins hands down. Their shrimps are bigger and fresher, more roasted chopped peanuts, more bean sprouts. The hubby had dandan noodles and said Pei Wei's is much better, too. There's no difference between their "regular" and "small" noodle bowls, neither is good for sharing. The two stars are for the Vietnamese iced coffee and the fiery cheese balls. Pricing? You'll do much better in a hole in the wall asian resto. Would I recommend this to friends? Maybe, just to satisfy their curiosity. And, for the coffee.
(2)Jerry O.
Great butter chicken! Great location and very clean. Plus the suns game was on. Love this place
(5)Amanda S.
The food is horrible. I even went twice in hopes that maybe I just had bad luck the first time. The second time was just as bad as the first. I had the Pad Thai, Pho & Kids jungle noodles. The atmosphere was nice though & it was quick, so there's that.
(1)anna b.
First time visiting Wok Box tonight with my husband and We were initially excited to try out this new restaurant rather than going to our usual chipotle. I visited their website and was pleased they had some gluten free items since I was recently diagnosed with a wheat allergy. When we first arrived at the counter they were very friendly and polite girl at the register helped us understand the menu and she pointed out some wheat free options for me. When my husband and I finally ordered, I got the large pad tai and he a large beef dish. Since I've only been gluten free for two weeks, I guess I was not specific enough with my order and about three minutes after I ordered I realized I should check with those cooking behind the counter to ensure my meal was being prepped gluten free. When I asked the woman behind the counter ( lady with long black straight hair in ponytail working around 6pm) she quickly snapped at me and asked if I had specifically ordered my meal gluten free and then said that they had already made my meal so they would have to make another one for me. Her tone and reaction caught me by surprise and I said that I thought I did order my meal gluten free, but not wanting to get the sweet cashier girl in trouble for keying my order incorrectly, I didn't make a big deal out of it. When my meal was finally ready, she handed it to me and rudely stated, "next time make sure to ordered it gluten free, we had already made your meal and we had to make another one!" Again shocked by her tone, I just stood there, my husband actually came over to defend me but by then I was just done. Horrible, highly rude service. Also, when she remade my meal she gave me the small lunch portion when I paid for the large. She was so rude I'm almost certain she did that on purpose because she was angry about remaking my meal. On a side note, food was bland. Going forward, we'll still with Chipotle.
(1)AZ R.
Surprisingly bland food, extremely long wait for small line of customers, and poor customer service clearly led by poor management. Basically what everyone else said.
(1)Jon H.
Came here a few nights ago and wish I would have read the other yelp reviews before deciding to eat here. We were going to hit Kona Grill for happy hour, but the bar was packed and so we decided to eat here since we never been here before. The menu was set up similar to a Pei Wei style menu (different flavor combinations served with beef, chicken, shrimp, tofu, or double vegetables). Each of them are served with noodles or the noodles can be substituted for white or brown rice. I went with the allegedly "very spicy" dan dan noodles with marinated steak, and my wife got the sweet Mongolian chicken. We both upgraded to a "combo" meaning we got a drink and two spring rolls for $2.49 extra. I also got breaded chicken tenders for my boys. The dan dan noodles were very bland and only slightly spiced with sambal chili sauce which did little to add any flavor other than spice to the dish. I found myself reaching for anything on the table to add flavor (sriracha, soy sauce, and lime juice) which helped but still was missing something. The marinated steak had some flavor to it, but many pieces were cut with the grain which made them extra tough to chew. My wife's Mongolian chicken was just as bland, the only difference between the two dishes was slightly spicy vs. slightly sweet. The spring rolls were clearly frozen and not made in house as the little vegetables were soggy. The best thing I ate were my sons' chicken tenders, crunchy and tender. Wish I would have gotten a bowl of those instead. Service was nice and helpful which saved it from being a 1 star. Expected more from a chain restaurant . With all the other great restaurants in the San Tan Mall, we would visit again anytime soon.
(2)Tony J.
The bad reviews here are spot on. We stopped by on a Saturday, they had a sign taped on the window stating credit card system was down and was cash only. I thought this was the reason it was dead on a Saturday night! Since the guy taking orders didn't have a register and couldn't do math, he made it easier by rounding up on the prices, instead of the $6.29 for a small dish, lets make it $7, instead of $7.99, lets make it $8. It was a slow night, but we still waited a good 15 minutes for food. I ordered the butter chicken. What I got was a scoop of rice with a few reheated pieces of chicken and a blob of sauce on top. They could have at least mixed it around in a "Wok". I also paid $2.49 for the combo upgrade and did not get my spring rolls! I should have checked the cashiers math and my order before I left, both were wrong :( I not only overpaid, but I also got cheated out of food I paid for!
(1)Jessica G.
We tried this restaurant on a busy Saturday for lunch. It should have been a clue to us that all the surrounding restaurants were packed, but Wok Box had no wait at all. Our three dishes came out indistinguishable from one another. It took us a few bites and switching plates to figure out whose was whose. The flavor on all three were bland. My sister ended up with paper packet pieces in hers. The staff apologized and acknowledged it was a wrapper that ended up in her dish. They gave us the money back for hers. Overall the staff was friendly, but the food was not good at all.
(1)Hilah I.
Well, I thought it was great! My husband and I decided to try this out when we were at the mall. Dining out can sometimes be an issue for me because I am vegan. When I went in I saw a poster stating what items were gluten free, vegetarian and vegan! Very cool!! They employees were nice. Greeted everyone as they entered and said bye thank you as they left. There were two cooks and a cashier on Sunday afternoon. It seemed a little busy but they had a good system down. Our bill was only $13 for our two meals and no drinks. Not too bad. The portions were large! We were able to take food home. For "fast food" it was really good. I saw the line cooks building everything from scratch. I would definitely return! I also saw a sign saying they were "Hiring friendly faces" or something. I see the recent yelp reviews and think the management is trying to improve this place since then. Give them a shot! Very tasty and not too bad on price!
(4)Cory W.
My wife and I used to eat here quite often, almost every weekend, but we got turned away one night and won't be coming back. We took my parents and sister to eat here one night and they didn't want to serve us eat in as they were closing in 30 minutes. The staff said they could only give us take out due to the time constraint for cooking 5 dishes and us having to finish eating by close; but I've noticed that when you order take out it is a much smaller portion than eat in. Do you close at 10 or 9:30? I guess they only want business when it's convenient for them. They had plenty of staff but most were either cleaning or in the back. It was obvious that they were more concerned with getting out the door right at 10 than serving customers until close. So, we went next door and ate at chipotle which is probably where a lot of their business ends up and had a great time. They weren't in a rush to shoo people away either. If you are looking for pho - vietnamese soup go somewhere else. I've had a lot throughout the valley and that is well below par. Maybe an american version? I don't know but stay away from this place.
(1)Tina Marie E.
Asian fusion, an upscale Panda Express perhaps? Nah, it's better than that. We come here for the Pho and Pad Thai. My kids love their dragon chicken. We've tried just about everything on their menu. The owners are sweet and the people who work here are nice too. Always more than enough food if you order a family feast. I would just suggest if you get a rice box to get the rice on the side because if you get the Mongolian Beef the
(4)Joel C.
Great concept guys, but both times we have been there all of our family members have been ill for 24 hours afterwards. The food tasted good, but its just not worth the pain. I suggest the owners look into the cleanliness of the kitchens or the quality of the prep areas as its far more than coincidence that this happened to all of us on two separate occasions several months apart.
(2)Tina M.
Delicious! The noodles (Udon for me) are cooked perfectly and topped with fresh veggies and tasty chicken or whichever meat of your choice. I couldn't stop eating the noodles coated in a flavorful sauce, even when I had picked out all the toppings. The servings and price make it a steal! Great spot for a fast healthy-ish meal.
(5)Eric K.
Had a decent experience at Wok Box. My take out was done in about 5 minutes. Portions are very large and filling. It doesn't taste that great though. I had the firecracker noodles. I am very hesitant to try their pho as they are not exactly a Vietnamese cuisine.
(3)Ayla R.
Ultra fast Asian stir fry! Great choice for a speedy lunch. I like how they have lists of vegan, vegetarian and GF options posted near the menu. I found the food too saucy, but I was happy to get stir fried veggies with tofu in only a few minutes.
(4)Louis C.
Quick, fresh and we'll served. Nice place to stop in for a quick dinner. Clean and child friendly right next to the San Tan Mall.
(4)Emily W.
I got a coupon so decided to try this place out with my sister. I take her here & walked in and we were over-taken by the overwhelming bad smell of a skunk or maybe rotten food...? We decided to order the Fire Cracker with jasmine rice which was Highly talked about by the cashier. & my sister got the pho soup. We waited about 20 minutes for our food, which seemed very long for fast food. When we finally got our meals My firecracker had rotten veggies on top. I decided to move around the veggies and just try to make the best of the situation. Well the rice was mushy and gummy, there was only 3 or 4 pieces of shrimp, and the food tasted sour. My sister had OILY soup! there was so much oil in it. The noodles were hard. We couldn't even eat it without gagging. I asked to speak with the manager lady who later came out looking Half-Asleep. She offered to re-cook our meals to which we declined... The girl started laughing when I said I wanted a refund. I was so embarrassed that I choose this place. Save your money ...You will leave feeling sick.
(1)david n.
A friend of mine told me to try this if I liked Panda. I did and gotta say. I just didn't do it for me. You know a place is not worth recommending if I didn't even finish my "box". Place is a fast casual Asian Diner with a limited menu. As you well know on Fridays I do Not eat meat so I felt like some Shrimp and remembered a friend telling me about Wok Box. Noodles were not cooked to my liking, didn't expect big shrimp for $8 and didn't get big shrimp. More like a 2.5 stars
(3)Daniela E.
Very delicious. Had the Shanghai noodles with steak and teriyaki sauce. Not sure why there are so many bad reviews. It's a good place. The portions could be bigger but other than that...no complaints.
(5)Kyle H.
The first time my husband and I tried this place, it was actually quite delicious! However, when I came back with my kids most recently, I was very disappointed! They were obviously short staffed, which was unfortunate, so everything took longer than expected. My dish was lacking in vegetables big time (and I'm a vegetarian so that's no good!) and hardly had any sauce. I paid an extra dollar for each kids meal to get noodles instead of rice, and the noodles were one big stuck together bowl of noodles that they could hardly eat! But the part that bothered me the most was when they literally charged me an extra DOLLAR for a small cup of sauce for my sons kids meal. He didn't like the sauce that came with his dish, but even after explaining that, they still charged me. I just think it's poor customer service to nickel and dime people like that! Not sure we will return, unfortunately!
(3)T W.
Motivated by a coupon we came here. They have a limited menu. As their name implies, they do noodle "boxes". Four noodle choices, plus rice if you prefer. We ordered a variety. We had Dan Dan, Mongolian, a Pho soup, and Indian Butter Chicken. It is very Americanized. Not even remotely authentic flavors. Their kung pao isn't spicy (says right on their menu board). Dan Dan is apparently the kung pao with extra spice, but still not like real kung pao. Mongolian was tasty. Indian butter chicken sorta tasted Indian, but not really like butter chicken should. I never thought I would utter this statement, but you'd do better going to Panda Express. More choices, marginally better food, and a bit less expensive. I won't be back. (And, no, I won't go to Panda either.)
(2)Chris L.
I came here with a coupon and have been wanting to try it. I would say it is pretty average fair for fast food Asian cuisine. I ordered the pad Thai noodle bowl. Spice level was good...the menu indicates that it is spicy...but I wouldn't call it "hot." I'm glad that I sumo'd the meat otherwise their wouldn't have been any meat in there. The workers were super friendly.
(3)Mark O.
Didn't look like any reviews here so we tried it. Guess it's a chain. But was great food. Spicy. Great stating in front. Good comfy chairs. Inside they had an easy menu to figure out. Looks like gluten free options (I posted a picture of them). The staff was nice and helpful. Didn't look at me funny when I asked for an extra fortune cookie. Got something firey something. Almost too hot but not quite. BTW I did use chopsticks (fork in picture was a size prop).
(5)Bianca W.
This is place is really sad. My mom and I decided to try this place on a whim while we were shopping in the mall. I got the orange chicken and she got the shrimp with chow mein. Her noodles tasted so incredibly bad that she had to order something else. The shrimp was extremely tiny (salad size) for the 7 dollar price. My orange chicken was really bad and tasted like some generic frozen orange chicken from a grocery store. We both felt sick after we left the restaurant, The place looks pretty nice except for the numerous dirty tables. I really hate to leave bad reviews but the food here is terrible.
(1)Harby B.
Nope.. All this money invested in decor and good location .. food sucks bunch of spices mixed not in the right proportion. Wish the company had worked on the recipes. Here is the proof just knowing the ingredients will not give u good tasting food.
(1)Savile-Kent G.
You failed me for the last time Wok Box. Tony, I'm calling you out brotha! Listen to your customers, man. We're not happy. Today on my lunch I ordered the Jungle Lemongrass and 3 piece Chicken Gyoza. I appreciate that got the last order of Gyoza and your manager Comp'd me 2 Spring Rolls because guy only had 2 Gyoza left. That's great, awesome customer service. And here's the "But". But when I get back to my office, I open my lemongrass and find The top is covered with Rotting Cilantro. I'm like: What the...? No way. I pick through it, thinking yeah it's late in the day, herbs get cut in morning, there's probably only a little dark or a few black pieces. ...newp. The entire garnish is black. Some are even slimy. See, I'm trying to rationalize this because the chef wasn't busy. It's 4:3o pm. On a Monday at San Tan Village. This place is a ghost town minus some blue bloods zombie'ing around. I was literally the only one in-what I'm gonna loosely call a "Restaurant" here. So I've got to wonder, see this is the part I can't seem to puzzle through: the Chef played that. Each ingredient, added by hand, exacting the right amount of flavors from each. Each ingredients precariously balancing the other, raising each note above the next, simultaneously calling back--a fugue to the original chord ... and your chef thought that placing rotting Cilantro on top was the keystone holding this flavor profile together? I can still picture him in the kitchen all like: "this cilantro is gunna add the right amount of Swamp to this. I'm coming for you, Bobby Flay!" A month ago I had your Beef Pho. I'd rather drive to Da Vang in Phoenix. They may have roaches but at least they've mastered the Ancient Art of Flavoring. Who knows, maybe the roaches are secret ingredient handed down from generation-to-generation by ThÃck Quáng Da Vang the Elder. Whatever it is, you need to get some. And today's mess: Jungle Lemongrass with a side of Chicken Gyoza & spring Rolls...I'm done man. I tried. The spring rolls were a oily bog. Chef shortcut couldn't take a second to rest them on a towel and soak some of that grease trap up? They're are three things you can't do in this industry: shortcut talent, shortcut ingredients and shortcut your customers. Every time we eat at your establishment we are investing in your idea; your creative vision. We are shareholders in your dream. Not anymore. Business 101 teaches us that within a the first 2 years, are the hardest for any restaurant and the time when 90% close their doors. You've been open a year. If you're still open in a year's time, I'll give you another try. If you're not, then We'll both know why. I'm not looking for hand-outs and I don't want your apology and a free lunch voucher. That's not what I'm about. Listen to your reviews, bro. They're all the same. Repetitive. Over and over your customers are saying the same things. And I'm sure I know what you're thinking, but we can't ALL be wrong. Now if you'll excuse me, I've gotta make my way to the restroom. See, I made the mistake is eating some of your food.
(1)Sylvie K.
First time visitor and probably the last. I order three different boxes. . .all of which should have come with a variety of veggies, which really turned out to be a box of noodles. One of the meals had three strips of tofu. Another had 1.5 pieces of broccoli, again all noodles. Mongolian beef box had zero beef. There were probably 5 slices of carrot between 3 meals. Flavor was great but the boxes should be renamed Noodle Boxes. Great profit, Total cost of 3 boxes of noodles and 1 box of spring rolls, 28 dollars. Lesson learned. Truly a shame. Staff was very friendly. . . but that doesn't make a quality meal
(1)Benjamin I.
I come here every time I have a cold or allergies and order the "Dan Dan". No sinus issues today, but was feeling a bit dangerous. I asked them to make the 'Dan Dan' as hot as possible and they totally did!I was already loyal to this specific Wok Box, and they managed to turn up the heat (literally). I will keep coming back for the awesome food and service!
(5)J F.
I love indian food, and although it's not totally authentic with the spicing the butter chicken here is my favorite I've ever had. The chicken is lean and cooked perfect and the naan bread is fresh and warm. I've tried other things from the menu as well and everything has been great.
(4)Sadie L.
I've tried really hard to like this place, but they mess my order up two out of three times and then act like jerks when I ask them to fix it. I'm never rude, mistakes happen, but geez get it right!!!
(1)Lance L.
My review is much like Tracy T's. This is the first and last time I will eat at Wok Box. Luckily for me, I used a Groupon for my order which saved me about 40%. Even with another 40% off I would not eat there again. I ordered the buttered curry chicken with white rice and naan. My wife got the Mongolian shrimp with noodles. Upon opening my box, I noticed it was only half full. It had grilled chicken on top and some sauce covering the chicken. I was very unimpressed with the portion size for a $10 meal at a take out joint. The sauce was only okay but there was not enough of it to go around. The chicken was good but not anything more. The naan tasted like a spongy piece of blah. My wife's meal had a TON of noodles and very little shrimp. The shrimp were quite tiny and very rubbery. Since we got our meals for take out, I decided to call and speak to a manager to inquire about our concerns. The manager tried to tell me that they fill the boxes and the food settles about 1/3 of the way down the box. That's a lot of air in the food! The manager did not seem to care much about our concerns. No sorry, or please give us another try. She only said she would pass the word along???? I'm not sure what that means, but okay! If I could give 1/2 star I would!
(1)Tina L.
My cousins and I came here this past weekend because we wanted to try something new. I ordered the fire cracker chicken bowl with noodles. I didn't expect to see bacon in there, so that was quite a surprise. The bowl was just okay, there wasn't anything too exciting about it. The fortune cookie was pretty good, I'd say better than the meal itself. It's not your normal fortune cookie you get at other Chinese places, plus I won a free drink and 2 spring rolls, so that was nice. Would I come again? Maybe. Maybe next time I'll try something different.
(3)Cindy T.
I'm not really sure why this place is getting bad reviews. I've had the honey chicken here twice now and both times it was good and tasty. It is quick Chinese food and nicer than a Chinese takeout. I definitely think it blows Panda out of the water as far as taste and quality. The chicken was white meat and not fatty. Overall I like it and would come back.
(4)Kimberly D.
I had a decent experience at the Wok Box yesterday. I told the gentleman taking my order that it was my first time there and asked him if he had any suggestions, I told him I love anything spicy. He quickly just pointed to the Dan Dan noodle bowl which said it was very spicy on the menu, not much help there. While I did see that it said very spicy on the menu, I would have appreciated his opinion if anything else might have had better flavor but clearly he didn't have much of one. Anyhow, I decided to order the Dan Dan noodle bowl with chicken. I ordered a small noodle bowl combo with two small spring rolls and a drink. He informed me that he would call my number when the order was ready. I went to find a seat. He forgot to get me a drink and by the time I had realized this, there were 4 other people in line and he was very busy. They looked understaffed and he looked overwhelmed. When my noodle bowl came out I let him know I was missing a drink. He did get me a cup right away. The drink machine is awkwardly placed behind the order counter by the bathrooms and is not easily accessible when a lot of people are in line, bad design. The bowl itself was good. I thought the Dan Dan noodles tasted great and had good flavor. Definitely spicy and garlicy. The small spring rolls were just okay and tasted kind of weird oily aftertaste and the sweet and sour sauce was way too sweet. The chicken in the noodle bowl was also just okay and I would have honestly just preferred more noodles because the chicken wasn't the best. Overall it was an okay experience. I wouldn't rule out eating here again completely because they do have some other flavors on the menu that look good but I would have to write and update because based on the other reviews, consistency with quality seems to be a problem here.
(3)Robin G.
Yuck. I got the thai red chili bowl - horrible. Gummy rice, over salted and nothing thai about it. Additionally the crap Lipton iced tea was just awful. Husband got the Singapore cashew chicke which seemed marginally better - but I think the sauce was just pure hoisin sauce. Just don't eat here.
(1)Kerri L.
We love Wok Box! We eat here at least twice a week. It's close to our office and the food is always fresh, served hot and tastes great! I've tried several of the meals and I've liked all of them enough to order each again. We highly recommend checking them out!
(5)Greg N.
Where's the training? These kids don't know how to cook these meals properly. I'm a huge fan of the Indian butter chicken... But it's very inconsistent... Some days it's spot on, and some days it's not or the bread is missing... I don't blame the staff... I blame the franchise owner for cutting corners and hiring inexperienced cooks or lack of training..: you are in a high end part of Gilbert... Either get someone in there that knows what they are doing... Pay them well or else your restaurant will not last... I'm cheering for you though... I love the menu
(3)Virginia S.
Had the Shanghai Cashew chicken and thought it was good. The veggies were fresh and the flavor was decent. Not spicy as they say but still good. I'd go back.
(4)Chris C.
I have only been here twice and I thought it was very good. It's still fast food per say but it tastes good. I see so many mixed reviews but all in all the value is good and it tastes good. A bit pricey for fast food but feels fresh.
(3)Sonja D.
Meh... It's okay. This was my first time going and I got a noodle bowl - I don't remember what they called it but the sauce was sriracha peanut. This is what they recommended to me, and it actually sounded pretty good so I was excited. I wouldn't call it horrible, but the flavor really just isn't all that great. It's hard to put my finger on it... I guess it has sort of a mildly spicy, almost charcoal bbq smokey flavor to it. I probably won't be coming back for more, but I definitely won't judge their entire menu from my one experience.
(3)Alexandra S.
Last night my boyfriend and my roommate went with me to this location. My dad used to own a Japanese restaurant, so I know what's good and what needs improvement. Well, there's a few things wrong with this place. The staff looked as though they were pissed off. No "hello" or "welcome" and no smiles from any of the girls working there. The cashier didn't say a word until we started to order. Being that it was my roommates first time there, she didn't understand that you got to choose your own meat for whatever dish you'd like. What she said to the cashier was "I'd like the teriyaki" the cashier asked "what kind" three times until she finally told her she's supposed to choose her meat. What kind of idiot doesn't say that in the first place? Not to mention her being extremely unfriendly about it. With my father owning a Japanese restaurant, I know exactly what teriyaki sauce is supposed to taste like. All three of us ordered some and it was completely flavorless! We had to pour soy sauce all over it to taste anything and even then it didn't help. I also had a side of plum sauce that helped a little bit, but why put plum sauce on the side when there's no sauce to begin with? The spring rolls are too small, they taste decent, but nothing special. The price was $25 for flavorless food and bad attitudes? I'd rather go to Panda Express and spend the same about for some flavor and happy workers, even if the food is worse for me. Anyways, the first time going there was quite enjoyable compared to this last time, but I will NOT be going back.
(1)Krissy H.
Did not like I had the fire cracker chicken with brown rice trying to be healthier then with noodles. Yeah not heathy what so ever yuck it had bacon in it and way to much sauce not even good flavor there is nothing health there to eat except the pho I am just not ok ordering that at fast food . The place is clean and workers were nice also great location they should make it a Zoes
(2)Mazen B.
Meh. I should have known better. While walking around Santan Mall area I looked for a place to eat, and being in the mood for Chinese I thought i'd give this place a try. I ordered my food (the cashier was on HER phone and told me to wait for her to finish the call---it's okay, i'll wait). I sat down and waited for my food to come, it took a while, but it came. I picked it up, and asked the guy behind the counter for a fortune cookie for the end of my meal and he pulled one out of his pocket to give me...Weird. Nonetheless, I sat down and began my meal. It was awful, the chicken the bland, the chow mein was raw, and to top it all off-- I found a hair in it. Blekh. I got up and was about to say something till I noticed one of the chefs who kept wiping his brow, basically over the food. It was gross, and I knew it wasn't worth trying to talk my meal over with. Hey at least the bathroom was clean.
(1)+TheGeneralofHope +.
This place is like the, "McDonald's" of quick wok fare. If you want some OK stir fry quick - this is a decent place. The price is about the same as McDonald's and it tastes OK. I would recommend this place. It's not fine dining - but they are friendly each time I visit.
(4)Scott P.
Dammit, I wish that I would have read the other peoples' reviews before I ate here. As loathe as I am to agree with all of the other guailo who complain about how crappy this place is, I can't help but concede that they're all right. This place doesn't even rate as mediocre, but I did give them one extra star for the food being freshly prepared. However, the people who have mentioned that they skimp on the protein weren't exaggerating. I got a bowl and included shrimp, and I swear there were at most six tiny little brine shrimp- I'm pretty sure they were just large krill. I'd honestly rather have a plate of lukewarm Panda Express any days. I can't imagine this place remaining for long. The only reason that I came here was because I was slightly hung over, in the area, and Blue Wasabi (which I want to try) was closed. I won't be back, and honestly I'd recommend anyone in the area to stick with Chipotle. Blah.
(2)Kristofer R.
Portions were very small. The food I got (butter chicken) wasn't bad, but a little too salty. But $7 for the tiniest portion ever. A restaurant can make up for price by adding value (friendly service, great ambience), but Wok Box fails on those fronts as well. Next time I'm at that mall and hungry, I'll walk next door to Chipotle and get a better value for my $7.
(2)Cheryl L.
I ordered the Saigon Cashew Chicken noodle bowl togo. I ordered at 7:27 and did not receive my order until 7:52. That is way too long to wait for this sort of cuisine. I ordered and paid for a regular order and took home a small. I added on the two sping rolls and a drink, after $12+ spent I'm still hungry! What a waste. The dish tasted good but for the wait time and order inaccuracy I would not be back.
(1)Billy P.
Delicious, fresh, & helpful staff. They offer small or large dishes so get as much or as little you want. We had the Dan Dan with shrimp & Butter Chicken. Omg! Amazing! Staff was so nice. Answered all our questions & made great suggestions. Definitely will be back!
(5)Jackie R.
1st time. Had chicken teriyaki and husband had Mongolian beef. Food was fresh and good. Defiantly will be back.
(4)Chauncy B.
The only thing good about this place is the fortune cookies and the free entrees you win when opening. First time visiter: Started out by walking in on a Saturday night and the place was dead. That was a bad sign. Placed our "take out" order (large teriyaki chicken, small honey chicken, and a kids meal) $23 total! We were really excited about eating some fresher food than the nearby Panda Express. Took a long time to get our food and when we got it we were missing our spring rolls. The manager gave us a $7 off our next visit. Got home, and the small entree was THE SAME SIZE AS THE KIDS MEAL. There was NO flavor in the dishes. My 10 year old daughter couldn't even eat her meal cause she was so disgusted. It tasted like those frozen Chinese dinners that you buy at the grocery store. Kids meal had probably like 5 pieces and the small entree had the same amount. They were like chicken fingers from the freezer. I was so disappointed and will ONLY go back one other time cause of the $7 coupon, and the free entree fortune that came in my cookie. This place will be gone in a few months.
(1)Lauren S.
Sweet and sour chicken was horrible. We will never come back here again. Not authentic Asian food at all. Very disappointed. Not worth my $$ at all!!
(1)Kyrie M.
The verdict is still out of this one. We went earlier this month because I'm always excited to see a new restaurant close to home. Upon walking in we were greeted by delicious smells and a large menu. We were pretty impressed with the wide variety of options from several different cultures. Looking at the menu alone we were already planning our next trip back. Unfortunately, that's where it took a turn. My husband's food came up in a reasonable amount of time, when he grabbed his bowl he informed the young kid handing orders out that there was another bowl in our order. They assured us it was coming up. I'm never a fan of parts of an order coming up a different times but it's a more casual place so I figured that's fine it'll be next. Wrong, 5 minutes past and they handed out the order after us, so we again mentioned waiting for part of our order. They again assured us it would be right up. Another 5 minutes past and the next order came up but still not mine so we go back to the kid who honestly just looks dumbfounded at this point and shrugs his shoulders. After standing and watching him for a couple minutes to see if he was doing anything about this (he didn't) we got back in line to talk to the person at the register. It turns out they weren't even making my food so I had to wait for them to start from scratch. All in all I ate about 20 minutes after my husband who finally had to eat his because it was going cold. The food itself was good, not the best we've had but a nice average I'd eat again. My husband had the Dan Dan which we found disappointing in spice and flavor, so if we come back we'll definitely try something else. I had the Singapore Cashew that we liked a lot better. After looking on their website I found it hilarious they brag about having a "Triple 7 pledge" that offers a voucher if your food doesn't come up within 7 minutes (let alone 20 min). Guess they didn't have time to give that out either.
(3)Ryan D.
Was my first time in since it opened, went last night w/ a large group (15+). The food is good, especially for just being opened- they have the recipe/technique down! The managers were there helping check on patrons and fetch refills (it's self serve). I had the Dan Dan noodles w/ chicken. It was very spicy - for reference- PF Changs Dan Dan noodles would score a 6.5/10 on spiciness, this place would be an 8/10. I think it's the hottest item on the menu, but I'm sure you could ask for any of their other spicy dishes to have the heat turned up. There are two sizes for your dish - regular and large? There are 4 kinds of noodles you can choose from if you wish to substitute - Chowmein, Shanghai, Udon, Ribbon. They seem to be very dietary conscious - offering a menu with substitution recommendations for wheat/gluten allergy (use rice ribbon noodle), vegetarian, and possibly vegan? I know there was also someone in our group w/ a peanut allergy; they have a separate wok for cooking up nut free (cashew, peanut, etc) items, and another wok for gluten free items. Tables have sriracha hot sauce (aka rooster sauce), and soy. There are chopsticks, regular utensils, etc placed in a few locations. Soda fountain has Pepsi products, and there is some iced tea flavors as well. The menu also listed Vietnamese Iced Coffee. It's located on the South side of SanTan Village - same side as Barnes & Noble, Chipotle, and Kona Grill. Close to home for me so I'll definitely frequent it for lunch or dinner. Note - this isn't an authentic Asian owned and operated Thai, Chinese, Vietnamese, or Asian place liked you'd experience in country; its a chain (large in Canada?) so don't expect it to taste like a Bahn Mi made on a cart on the streets of Saigon or Pad Thai made at a restaurant in Bangkok.
(4)Megan T.
I really liked it. The food was good, the place was clean and the service was nice. I'll definitely come back.
(4)D B.
The food does not have much flavor. They messed up our orders and the protein and veggies are scarce in the large bowl of noodles. Go somewhere else
(1)Wowezow E.
Awful, over priced, fast food. Not enough sauce, veggies, or meat in the noodles. This place is not going to last long in the area. Too expensive for what you get. Skip it.
(1)Julie M.
I ordered the Sweet Mongolian noodle box, Dan Dan noodle box, and one order of gyoza to go. I received the Dan Dan noodle box and 2 orders of gyoza, and sadly, did not discover the mistake until I was already home. If it were not the holiday season, I would've gone back to get my order corrected, but the mall is a mad house at this time of year, so I ended up just having gyoza for dinner that night. I should've read the description more carefully because it says "5 crispy chicken gyoza pieces" and had I noticed the "crispy" part, I would not have ordered it because I prefer steamed gyoza. However, I will say that the citrus soy sauce was tasty. The Dan Dan noodle box was for my husband. It is described as "extra spicy" which is why he chose it. He said that while it was spicy, it was just that - spicy for the sake of being spicy, but not adding anything to the overall flavor. Even with our less than stellar experience, I would like to give the place another shot. There are several items on their menu that are of interest; I just hope I get what I order next time!
(2)Tisha C.
I've been to this location twice in the last few months with last night being the 2nd time. Each time I have been pleased that the establishment was clean, quiet, and not too crowded. Last night I ordered the mongollian beef and broccoli. The beef was super tasty with a great smokey flavor and the broccoli was crisp! Only complaint, way too much sauce. Had ordered brown rice and by the time I got down to the rice it looked like soup with rice in it. It did take a bit longer to get the order once it was ordered and the guy calling out the numbers had to have been whispering because I couldn't hear a thing he said lol. All that said however, I will definitely be back and next time I'm going for the Dan Dan :)
(4)Kat S.
They totally burned and fried my pad thai didn't look anything like pad thai. For a dollar is all never go back there again sorry this is a horrible review I hope your experience is better.
(1)Kelly V.
I was excited to try the food here, but it honestly was a big disappointment. The vegetables did not taste fresh and the meal we ordered for my daughter was terrible. We had to go to get something else for her to eat - Yes, it was that bad. My husband got lucky, his meal wasn't too bad. I won't be going back.
(2)Gordon B I.
Not very good. 25 min wait for what should be somewhat fast food. The flavors were not very good on any of the 4 items we had. I'd suggest they reevaluate the menu and then figure out how to be more efficient. People will forgive slow service for good food, but this place is a bust on all fronts.
(2)Mario R.
We had a great experience, food was really tasty different than Pei Wei. I will be back to try other things of the menu
(4)David J.
Really wanted to like it. Tried it twice. Not good. Don't bother. Great location is the only good I can say.
(2)Jill D.
1 stars too generous. The food was really awful the service was awful and my husband had a sticky note in his dish it was sitting on the side of the Bulls with the note still clearly written on it. I have one more Groupon and I'm probably going to give it away, yes it was that bad. The prices are also too high for such a low quality items
(1)Kierstyn H.
I was excited to have a new casual Asian restaurant open around me so I gave this place a try. I wasn't expecting complete authenticity, but the food did not seem authentic at all. I ordered the Indian Butter Chicken (small size, ten dollars with spring rolls and drink) and it was weirdly sweet, the sauce was like nothing I had tried before, and not in a good way. I also ordered the spring rolls and they had a nice crunch to them but the insides were very mushy. The employees were very polite and nice, but I watched my food be given to another customer, and then taken back. I didn't say anything about it but I do think they prepared me a new dish, so I'm not going to complain about the wait (not even that long, ten minutes maybe). I definitely won't be going back anytime soon, unless I hear about improvements.
(2)Ray M.
I came for lunch after shopping at the mall. I was looking for an Asian style restaurant and this is the only one I can found around the mall area. The menu looks just like cliche but the real dishes they have are fairly decent. I had a combo of pad Thai with spring rolls. The vegetables are so fresh and the sauce feels like authentic Thai. Spring rolls are delicious but small. My daughter had the noodle jungle kid meal. She was enjoying playing with the long thick udon noodles. The good part more than I expect was that I used to drink hot and I asked if they can change the soda in the combo for anything hot. They used a tea bag and coke cup to make a cup of hot tea for me and they offer me a jar of warm water to let me fill up my cup as much as I want to. It may turn out to be more expensive than Panda and Pei Wei but I definitely prefer it.
(5)Paul H.
I should have read the other reviews before I ate here! This placed isn't gonna last too long. I had the Butter Chicken Naan-Wich and the chicken was weirdly hard like it's been sitting for awhile. I wouldn't recommend this place to anyone. Sorry! Fortune cookies are good though!
(1)Alexis D.
Food is good but make sure to ask for easy sauce. All their dishes come with globs of sauce that is at the bottom of the bowl. There is no other rice bowl places is this area besides YC's. Gave 3 star because like YC's better and food comes with too much sauce. Will return but won't venture far into their menu besides ordering the teriyaki chicken bowl.
(3)Ditas C.
Had pad thai for lunch two days in a row. Yesterday at Pei Wei in Chandler and today here. Pei Wei's wins hands down. Their shrimps are bigger and fresher, more roasted chopped peanuts, more bean sprouts. The hubby had dandan noodles and said Pei Wei's is much better, too. There's no difference between their "regular" and "small" noodle bowls, neither is good for sharing. The two stars are for the Vietnamese iced coffee and the fiery cheese balls. Pricing? You'll do much better in a hole in the wall asian resto. Would I recommend this to friends? Maybe, just to satisfy their curiosity. And, for the coffee.
(2)Jerry O.
Great butter chicken! Great location and very clean. Plus the suns game was on. Love this place
(5)anna b.
First time visiting Wok Box tonight with my husband and We were initially excited to try out this new restaurant rather than going to our usual chipotle. I visited their website and was pleased they had some gluten free items since I was recently diagnosed with a wheat allergy. When we first arrived at the counter they were very friendly and polite girl at the register helped us understand the menu and she pointed out some wheat free options for me. When my husband and I finally ordered, I got the large pad tai and he a large beef dish. Since I've only been gluten free for two weeks, I guess I was not specific enough with my order and about three minutes after I ordered I realized I should check with those cooking behind the counter to ensure my meal was being prepped gluten free. When I asked the woman behind the counter ( lady with long black straight hair in ponytail working around 6pm) she quickly snapped at me and asked if I had specifically ordered my meal gluten free and then said that they had already made my meal so they would have to make another one for me. Her tone and reaction caught me by surprise and I said that I thought I did order my meal gluten free, but not wanting to get the sweet cashier girl in trouble for keying my order incorrectly, I didn't make a big deal out of it. When my meal was finally ready, she handed it to me and rudely stated, "next time make sure to ordered it gluten free, we had already made your meal and we had to make another one!" Again shocked by her tone, I just stood there, my husband actually came over to defend me but by then I was just done. Horrible, highly rude service. Also, when she remade my meal she gave me the small lunch portion when I paid for the large. She was so rude I'm almost certain she did that on purpose because she was angry about remaking my meal. On a side note, food was bland. Going forward, we'll still with Chipotle.
(1)AZ R.
Surprisingly bland food, extremely long wait for small line of customers, and poor customer service clearly led by poor management. Basically what everyone else said.
(1)Picos J.
Had a groupon and we ordered 4 items. I will never go to this place again. Ordered the sweet Mongolian. Pad Thai,lemongrass chicken and the Mongolian beef and broccoli. The only dish that had any flavor was the sweet Mongolian. Everything else was just bland and I had to put some siriacha Thai sauce to give it some kick and flavor. Thank god I had the groupon because at 9 bucks a large order it isn't worth it. J&k Chinese up the street is so much better and has so much flavor. Hope they can figure it out because it's such a great location that I'm sure could be successful. Service was great and order was correct and plentiful just lacking taste.
(2)Amanda S.
The food is horrible. I even went twice in hopes that maybe I just had bad luck the first time. The second time was just as bad as the first. I had the Pad Thai, Pho & Kids jungle noodles. The atmosphere was nice though & it was quick, so there's that.
(1)Jon H.
Came here a few nights ago and wish I would have read the other yelp reviews before deciding to eat here. We were going to hit Kona Grill for happy hour, but the bar was packed and so we decided to eat here since we never been here before. The menu was set up similar to a Pei Wei style menu (different flavor combinations served with beef, chicken, shrimp, tofu, or double vegetables). Each of them are served with noodles or the noodles can be substituted for white or brown rice. I went with the allegedly "very spicy" dan dan noodles with marinated steak, and my wife got the sweet Mongolian chicken. We both upgraded to a "combo" meaning we got a drink and two spring rolls for $2.49 extra. I also got breaded chicken tenders for my boys. The dan dan noodles were very bland and only slightly spiced with sambal chili sauce which did little to add any flavor other than spice to the dish. I found myself reaching for anything on the table to add flavor (sriracha, soy sauce, and lime juice) which helped but still was missing something. The marinated steak had some flavor to it, but many pieces were cut with the grain which made them extra tough to chew. My wife's Mongolian chicken was just as bland, the only difference between the two dishes was slightly spicy vs. slightly sweet. The spring rolls were clearly frozen and not made in house as the little vegetables were soggy. The best thing I ate were my sons' chicken tenders, crunchy and tender. Wish I would have gotten a bowl of those instead. Service was nice and helpful which saved it from being a 1 star. Expected more from a chain restaurant . With all the other great restaurants in the San Tan Mall, we would visit again anytime soon.
(2)Tony J.
The bad reviews here are spot on. We stopped by on a Saturday, they had a sign taped on the window stating credit card system was down and was cash only. I thought this was the reason it was dead on a Saturday night! Since the guy taking orders didn't have a register and couldn't do math, he made it easier by rounding up on the prices, instead of the $6.29 for a small dish, lets make it $7, instead of $7.99, lets make it $8. It was a slow night, but we still waited a good 15 minutes for food. I ordered the butter chicken. What I got was a scoop of rice with a few reheated pieces of chicken and a blob of sauce on top. They could have at least mixed it around in a "Wok". I also paid $2.49 for the combo upgrade and did not get my spring rolls! I should have checked the cashiers math and my order before I left, both were wrong :( I not only overpaid, but I also got cheated out of food I paid for!
(1)Jessica G.
We tried this restaurant on a busy Saturday for lunch. It should have been a clue to us that all the surrounding restaurants were packed, but Wok Box had no wait at all. Our three dishes came out indistinguishable from one another. It took us a few bites and switching plates to figure out whose was whose. The flavor on all three were bland. My sister ended up with paper packet pieces in hers. The staff apologized and acknowledged it was a wrapper that ended up in her dish. They gave us the money back for hers. Overall the staff was friendly, but the food was not good at all.
(1)anna b.
First time visiting Wok Box tonight with my husband and We were initially excited to try out this new restaurant rather than going to our usual chipotle. I visited their website and was pleased they had some gluten free items since I was recently diagnosed with a wheat allergy. When we first arrived at the counter they were very friendly and polite girl at the register helped us understand the menu and she pointed out some wheat free options for me. When my husband and I finally ordered, I got the large pad tai and he a large beef dish. Since I've only been gluten free for two weeks, I guess I was not specific enough with my order and about three minutes after I ordered I realized I should check with those cooking behind the counter to ensure my meal was being prepped gluten free. When I asked the woman behind the counter ( lady with long black straight hair in ponytail working around 6pm) she quickly snapped at me and asked if I had specifically ordered my meal gluten free and then said that they had already made my meal so they would have to make another one for me. Her tone and reaction caught me by surprise and I said that I thought I did order my meal gluten free, but not wanting to get the sweet cashier girl in trouble for keying my order incorrectly, I didn't make a big deal out of it. When my meal was finally ready, she handed it to me and rudely stated, "next time make sure to ordered it gluten free, we had already made your meal and we had to make another one!" Again shocked by her tone, I just stood there, my husband actually came over to defend me but by then I was just done. Horrible, highly rude service. Also, when she remade my meal she gave me the small lunch portion when I paid for the large. She was so rude I'm almost certain she did that on purpose because she was angry about remaking my meal. On a side note, food was bland. Going forward, we'll still with Chipotle.
(1)AZ R.
Surprisingly bland food, extremely long wait for small line of customers, and poor customer service clearly led by poor management. Basically what everyone else said.
(1)Amanda S.
The food is horrible. I even went twice in hopes that maybe I just had bad luck the first time. The second time was just as bad as the first. I had the Pad Thai, Pho & Kids jungle noodles. The atmosphere was nice though & it was quick, so there's that.
(1)Jon H.
Came here a few nights ago and wish I would have read the other yelp reviews before deciding to eat here. We were going to hit Kona Grill for happy hour, but the bar was packed and so we decided to eat here since we never been here before. The menu was set up similar to a Pei Wei style menu (different flavor combinations served with beef, chicken, shrimp, tofu, or double vegetables). Each of them are served with noodles or the noodles can be substituted for white or brown rice. I went with the allegedly "very spicy" dan dan noodles with marinated steak, and my wife got the sweet Mongolian chicken. We both upgraded to a "combo" meaning we got a drink and two spring rolls for $2.49 extra. I also got breaded chicken tenders for my boys. The dan dan noodles were very bland and only slightly spiced with sambal chili sauce which did little to add any flavor other than spice to the dish. I found myself reaching for anything on the table to add flavor (sriracha, soy sauce, and lime juice) which helped but still was missing something. The marinated steak had some flavor to it, but many pieces were cut with the grain which made them extra tough to chew. My wife's Mongolian chicken was just as bland, the only difference between the two dishes was slightly spicy vs. slightly sweet. The spring rolls were clearly frozen and not made in house as the little vegetables were soggy. The best thing I ate were my sons' chicken tenders, crunchy and tender. Wish I would have gotten a bowl of those instead. Service was nice and helpful which saved it from being a 1 star. Expected more from a chain restaurant . With all the other great restaurants in the San Tan Mall, we would visit again anytime soon.
(2)Tony J.
The bad reviews here are spot on. We stopped by on a Saturday, they had a sign taped on the window stating credit card system was down and was cash only. I thought this was the reason it was dead on a Saturday night! Since the guy taking orders didn't have a register and couldn't do math, he made it easier by rounding up on the prices, instead of the $6.29 for a small dish, lets make it $7, instead of $7.99, lets make it $8. It was a slow night, but we still waited a good 15 minutes for food. I ordered the butter chicken. What I got was a scoop of rice with a few reheated pieces of chicken and a blob of sauce on top. They could have at least mixed it around in a "Wok". I also paid $2.49 for the combo upgrade and did not get my spring rolls! I should have checked the cashiers math and my order before I left, both were wrong :( I not only overpaid, but I also got cheated out of food I paid for!
(1)Jessica G.
We tried this restaurant on a busy Saturday for lunch. It should have been a clue to us that all the surrounding restaurants were packed, but Wok Box had no wait at all. Our three dishes came out indistinguishable from one another. It took us a few bites and switching plates to figure out whose was whose. The flavor on all three were bland. My sister ended up with paper packet pieces in hers. The staff apologized and acknowledged it was a wrapper that ended up in her dish. They gave us the money back for hers. Overall the staff was friendly, but the food was not good at all.
(1)Alexandra S.
Last night my boyfriend and my roommate went with me to this location. My dad used to own a Japanese restaurant, so I know what's good and what needs improvement. Well, there's a few things wrong with this place. The staff looked as though they were pissed off. No "hello" or "welcome" and no smiles from any of the girls working there. The cashier didn't say a word until we started to order. Being that it was my roommates first time there, she didn't understand that you got to choose your own meat for whatever dish you'd like. What she said to the cashier was "I'd like the teriyaki" the cashier asked "what kind" three times until she finally told her she's supposed to choose her meat. What kind of idiot doesn't say that in the first place? Not to mention her being extremely unfriendly about it. With my father owning a Japanese restaurant, I know exactly what teriyaki sauce is supposed to taste like. All three of us ordered some and it was completely flavorless! We had to pour soy sauce all over it to taste anything and even then it didn't help. I also had a side of plum sauce that helped a little bit, but why put plum sauce on the side when there's no sauce to begin with? The spring rolls are too small, they taste decent, but nothing special. The price was $25 for flavorless food and bad attitudes? I'd rather go to Panda Express and spend the same about for some flavor and happy workers, even if the food is worse for me. Anyways, the first time going there was quite enjoyable compared to this last time, but I will NOT be going back.
(1)Krissy H.
Did not like I had the fire cracker chicken with brown rice trying to be healthier then with noodles. Yeah not heathy what so ever yuck it had bacon in it and way to much sauce not even good flavor there is nothing health there to eat except the pho I am just not ok ordering that at fast food . The place is clean and workers were nice also great location they should make it a Zoes
(2)Mazen B.
Meh. I should have known better. While walking around Santan Mall area I looked for a place to eat, and being in the mood for Chinese I thought i'd give this place a try. I ordered my food (the cashier was on HER phone and told me to wait for her to finish the call---it's okay, i'll wait). I sat down and waited for my food to come, it took a while, but it came. I picked it up, and asked the guy behind the counter for a fortune cookie for the end of my meal and he pulled one out of his pocket to give me...Weird. Nonetheless, I sat down and began my meal. It was awful, the chicken the bland, the chow mein was raw, and to top it all off-- I found a hair in it. Blekh. I got up and was about to say something till I noticed one of the chefs who kept wiping his brow, basically over the food. It was gross, and I knew it wasn't worth trying to talk my meal over with. Hey at least the bathroom was clean.
(1)+TheGeneralofHope +.
This place is like the, "McDonald's" of quick wok fare. If you want some OK stir fry quick - this is a decent place. The price is about the same as McDonald's and it tastes OK. I would recommend this place. It's not fine dining - but they are friendly each time I visit.
(4)Eric K.
Had a very pleasant experience at Wok Box. My take out was done in about 5 minutes. Portions are very large and filling. The food is very fresh and i will definitely be back for more. However, I am very hesitant to try their pho as they are not exactly a Vietnamese cuisine.
(4)Cory W.
My wife and I used to eat here quite often, almost every weekend, but we got turned away one night and won't be coming back. We took my parents and sister to eat here one night and they didn't want to serve us eat in as they were closing in 30 minutes. The staff said they could only give us take out due to the time constraint for cooking 5 dishes and us having to finish eating by close; but I've noticed that when you order take out it is a much smaller portion than eat in. Do you close at 10 or 9:30? I guess they only want business when it's convenient for them. They had plenty of staff but most were either cleaning or in the back. It was obvious that they were more concerned with getting out the door right at 10 than serving customers until close. So, we went next door and ate at chipotle which is probably where a lot of their business ends up and had a great time. They weren't in a rush to shoo people away either. If you are looking for pho - vietnamese soup go somewhere else. I've had a lot throughout the valley and that is well below par. Maybe an american version? I don't know but stay away from this place.
(1)Hilah I.
Well, I thought it was great! My husband and I decided to try this out when we were at the mall. Dining out can sometimes be an issue for me because I am vegan. When I went in I saw a poster stating what items were gluten free, vegetarian and vegan! Very cool!! They employees were nice. Greeted everyone as they entered and said bye thank you as they left. There were two cooks and a cashier on Sunday afternoon. It seemed a little busy but they had a good system down. Our bill was only $13 for our two meals and no drinks. Not too bad. The portions were large! We were able to take food home. For "fast food" it was really good. I saw the line cooks building everything from scratch. I would definitely return! I also saw a sign saying they were "Hiring friendly faces" or something. I see the recent yelp reviews and think the management is trying to improve this place since then. Give them a shot! Very tasty and not too bad on price!
(4)Tina M.
Delicious! The noodles (Udon for me) are cooked perfectly and topped with fresh veggies and tasty chicken or whichever meat of your choice. I couldn't stop eating the noodles coated in a flavorful sauce, even when I had picked out all the toppings. The servings and price make it a steal! Great spot for a fast healthy-ish meal.
(5)Louis C.
Quick, fresh and we'll served. Nice place to stop in for a quick dinner. Clean and child friendly right next to the San Tan Mall.
(4)Kyle H.
The first time my husband and I tried this place, it was actually quite delicious! However, when I came back with my kids most recently, I was very disappointed! They were obviously short staffed, which was unfortunate, so everything took longer than expected. My dish was lacking in vegetables big time (and I'm a vegetarian so that's no good!) and hardly had any sauce. I paid an extra dollar for each kids meal to get noodles instead of rice, and the noodles were one big stuck together bowl of noodles that they could hardly eat! But the part that bothered me the most was when they literally charged me an extra DOLLAR for a small cup of sauce for my sons kids meal. He didn't like the sauce that came with his dish, but even after explaining that, they still charged me. I just think it's poor customer service to nickel and dime people like that! Not sure we will return, unfortunately!
(3)Ayla R.
Ultra fast Asian stir fry! Great choice for a speedy lunch. I like how they have lists of vegan, vegetarian and GF options posted near the menu. I found the food too saucy, but I was happy to get stir fried veggies with tofu in only a few minutes.
(4)Emily W.
I got a coupon so decided to try this place out with my sister. I take her here & walked in and we were over-taken by the overwhelming bad smell of a skunk or maybe rotten food...? We decided to order the Fire Cracker with jasmine rice which was Highly talked about by the cashier. & my sister got the pho soup. We waited about 20 minutes for our food, which seemed very long for fast food. When we finally got our meals My firecracker had rotten veggies on top. I decided to move around the veggies and just try to make the best of the situation. Well the rice was mushy and gummy, there was only 3 or 4 pieces of shrimp, and the food tasted sour. My sister had OILY soup! there was so much oil in it. The noodles were hard. We couldn't even eat it without gagging. I asked to speak with the manager lady who later came out looking Half-Asleep. She offered to re-cook our meals to which we declined... The girl started laughing when I said I wanted a refund. I was so embarrassed that I choose this place. Save your money ...You will leave feeling sick.
(1)david n.
A friend of mine told me to try this if I liked Panda. I did and gotta say. I just didn't do it for me. You know a place is not worth recommending if I didn't even finish my "box". Place is a fast casual Asian Diner with a limited menu. As you well know on Fridays I do Not eat meat so I felt like some Shrimp and remembered a friend telling me about Wok Box. Noodles were not cooked to my liking, didn't expect big shrimp for $8 and didn't get big shrimp. More like a 2.5 stars
(3)T W.
Motivated by a coupon we came here. They have a limited menu. As their name implies, they do noodle "boxes". Four noodle choices, plus rice if you prefer. We ordered a variety. We had Dan Dan, Mongolian, a Pho soup, and Indian Butter Chicken. It is very Americanized. Not even remotely authentic flavors. Their kung pao isn't spicy (says right on their menu board). Dan Dan is apparently the kung pao with extra spice, but still not like real kung pao. Mongolian was tasty. Indian butter chicken sorta tasted Indian, but not really like butter chicken should. I never thought I would utter this statement, but you'd do better going to Panda Express. More choices, marginally better food, and a bit less expensive. I won't be back. (And, no, I won't go to Panda either.)
(2)Tina Marie E.
Asian fusion, an upscale Panda Express perhaps? Nah, it's better than that. We come here for the Pho and Pad Thai. My kids love their dragon chicken. We've tried just about everything on their menu. The owners are sweet and the people who work here are nice too. Always more than enough food if you order a family feast. I would just suggest if you get a rice box to get the rice on the side because if you get the Mongolian Beef the
(4)Chris L.
I came here with a coupon and have been wanting to try it. I would say it is pretty average fair for fast food Asian cuisine. I ordered the pad Thai noodle bowl. Spice level was good...the menu indicates that it is spicy...but I wouldn't call it "hot." I'm glad that I sumo'd the meat otherwise their wouldn't have been any meat in there. The workers were super friendly.
(3)Bianca W.
This is place is really sad. My mom and I decided to try this place on a whim while we were shopping in the mall. I got the orange chicken and she got the shrimp with chow mein. Her noodles tasted so incredibly bad that she had to order something else. The shrimp was extremely tiny (salad size) for the 7 dollar price. My orange chicken was really bad and tasted like some generic frozen orange chicken from a grocery store. We both felt sick after we left the restaurant, The place looks pretty nice except for the numerous dirty tables. I really hate to leave bad reviews but the food here is terrible.
(1)Mark O.
Didn't look like any reviews here so we tried it. Guess it's a chain. But was great food. Spicy. Great stating in front. Good comfy chairs. Inside they had an easy menu to figure out. Looks like gluten free options (I posted a picture of them). The staff was nice and helpful. Didn't look at me funny when I asked for an extra fortune cookie. Got something firey something. Almost too hot but not quite. BTW I did use chopsticks (fork in picture was a size prop).
(5)Harby B.
Nope.. All this money invested in decor and good location .. food sucks bunch of spices mixed not in the right proportion. Wish the company had worked on the recipes. Here is the proof just knowing the ingredients will not give u good tasting food.
(1)Daniela E.
Very delicious. Had the Shanghai noodles with steak and teriyaki sauce. Not sure why there are so many bad reviews. It's a good place. The portions could be bigger but other than that...no complaints.
(5)Benjamin I.
I come here every time I have a cold or allergies and order the "Dan Dan". No sinus issues today, but was feeling a bit dangerous. I asked them to make the 'Dan Dan' as hot as possible and they totally did!I was already loyal to this specific Wok Box, and they managed to turn up the heat (literally). I will keep coming back for the awesome food and service!
(5)J F.
I love indian food, and although it's not totally authentic with the spicing the butter chicken here is my favorite I've ever had. The chicken is lean and cooked perfect and the naan bread is fresh and warm. I've tried other things from the menu as well and everything has been great.
(4)Savile-Kent G.
You failed me for the last time Wok Box. Tony, I'm calling you out brotha! Listen to your customers, man. We're not happy. Today on my lunch I ordered the Jungle Lemongrass and 3 piece Chicken Gyoza. I appreciate that got the last order of Gyoza and your manager Comp'd me 2 Spring Rolls because guy only had 2 Gyoza left. That's great, awesome customer service. And here's the "But". But when I get back to my office, I open my lemongrass and find The top is covered with Rotting Cilantro. I'm like: What the...? No way. I pick through it, thinking yeah it's late in the day, herbs get cut in morning, there's probably only a little dark or a few black pieces. ...newp. The entire garnish is black. Some are even slimy. See, I'm trying to rationalize this because the chef wasn't busy. It's 4:3o pm. On a Monday at San Tan Village. This place is a ghost town minus some blue bloods zombie'ing around. I was literally the only one in-what I'm gonna loosely call a "Restaurant" here. So I've got to wonder, see this is the part I can't seem to puzzle through: the Chef played that. Each ingredient, added by hand, exacting the right amount of flavors from each. Each ingredients precariously balancing the other, raising each note above the next, simultaneously calling back--a fugue to the original chord ... and your chef thought that placing rotting Cilantro on top was the keystone holding this flavor profile together? I can still picture him in the kitchen all like: "this cilantro is gunna add the right amount of Swamp to this. I'm coming for you, Bobby Flay!" A month ago I had your Beef Pho. I'd rather drive to Da Vang in Phoenix. They may have roaches but at least they've mastered the Ancient Art of Flavoring. Who knows, maybe the roaches are secret ingredient handed down from generation-to-generation by ThÃck Quáng Da Vang the Elder. Whatever it is, you need to get some. And today's mess: Jungle Lemongrass with a side of Chicken Gyoza & spring Rolls...I'm done man. I tried. The spring rolls were a oily bog. Chef shortcut couldn't take a second to rest them on a towel and soak some of that grease trap up? They're are three things you can't do in this industry: shortcut talent, shortcut ingredients and shortcut your customers. Every time we eat at your establishment we are investing in your idea; your creative vision. We are shareholders in your dream. Not anymore. Business 101 teaches us that within a the first 2 years, are the hardest for any restaurant and the time when 90% close their doors. You've been open a year. If you're still open in a year's time, I'll give you another try. If you're not, then We'll both know why. I'm not looking for hand-outs and I don't want your apology and a free lunch voucher. That's not what I'm about. Listen to your reviews, bro. They're all the same. Repetitive. Over and over your customers are saying the same things. And I'm sure I know what you're thinking, but we can't ALL be wrong. Now if you'll excuse me, I've gotta make my way to the restroom. See, I made the mistake is eating some of your food.
(1)Sylvie K.
First time visitor and probably the last. I order three different boxes. . .all of which should have come with a variety of veggies, which really turned out to be a box of noodles. One of the meals had three strips of tofu. Another had 1.5 pieces of broccoli, again all noodles. Mongolian beef box had zero beef. There were probably 5 slices of carrot between 3 meals. Flavor was great but the boxes should be renamed Noodle Boxes. Great profit, Total cost of 3 boxes of noodles and 1 box of spring rolls, 28 dollars. Lesson learned. Truly a shame. Staff was very friendly. . . but that doesn't make a quality meal
(1)Sadie L.
I've tried really hard to like this place, but they mess my order up two out of three times and then act like jerks when I ask them to fix it. I'm never rude, mistakes happen, but geez get it right!!!
(1)Tina L.
My cousins and I came here this past weekend because we wanted to try something new. I ordered the fire cracker chicken bowl with noodles. I didn't expect to see bacon in there, so that was quite a surprise. The bowl was just okay, there wasn't anything too exciting about it. The fortune cookie was pretty good, I'd say better than the meal itself. It's not your normal fortune cookie you get at other Chinese places, plus I won a free drink and 2 spring rolls, so that was nice. Would I come again? Maybe. Maybe next time I'll try something different.
(3)Lance L.
My review is much like Tracy T's. This is the first and last time I will eat at Wok Box. Luckily for me, I used a Groupon for my order which saved me about 40%. Even with another 40% off I would not eat there again. I ordered the buttered curry chicken with white rice and naan. My wife got the Mongolian shrimp with noodles. Upon opening my box, I noticed it was only half full. It had grilled chicken on top and some sauce covering the chicken. I was very unimpressed with the portion size for a $10 meal at a take out joint. The sauce was only okay but there was not enough of it to go around. The chicken was good but not anything more. The naan tasted like a spongy piece of blah. My wife's meal had a TON of noodles and very little shrimp. The shrimp were quite tiny and very rubbery. Since we got our meals for take out, I decided to call and speak to a manager to inquire about our concerns. The manager tried to tell me that they fill the boxes and the food settles about 1/3 of the way down the box. That's a lot of air in the food! The manager did not seem to care much about our concerns. No sorry, or please give us another try. She only said she would pass the word along???? I'm not sure what that means, but okay! If I could give 1/2 star I would!
(1)Sonja D.
Meh... It's okay. This was my first time going and I got a noodle bowl - I don't remember what they called it but the sauce was sriracha peanut. This is what they recommended to me, and it actually sounded pretty good so I was excited. I wouldn't call it horrible, but the flavor really just isn't all that great. It's hard to put my finger on it... I guess it has sort of a mildly spicy, almost charcoal bbq smokey flavor to it. I probably won't be coming back for more, but I definitely won't judge their entire menu from my one experience.
(3)Brian P.
Flavors are good here, almost authentic. I do recommend trying it for yourself though. This is definitely not Panda, so if you're looking for huge portions on the cheap, try somewhere else... (and maybe reevaluate your diet choices...) I've tried the chicken lemongrass, and the butter chicken, and enjoyed them both. The servings were more than filling. The chicken lemongrass had just the right amount of spiciness for me. I'll update if anything changes, but so far this place is a win.
(4)Angelique G.
So so, Tokyo Joes is much better. Beef n broccoli bowl was about half full compared to my Singapore Cashew, which was a full bowl, we both got regular size. Peanut sauce was lacking peanut flavor, for a bit I thought I had teriyaki, though it was really good. Beef was a bit tough. Might go back again to try something else.
(2)Brad E.
Tried Wok Box a few months ago. They were very slow (about 15-20 minutes) to get our food out after we ordered and there was only one other couple in the place who already had their food. The food was okay, nothing special. Fairly bland and oily as others have said. Tried them again a couple weeks ago hoping for a better experience. Took about 20 minutes again and when the food came out it was wrong. Didn't have time to wait while they attempted to fix it, so just ate it. Again, bland but okay for on the run. Part of the way through our meal we realized they forgot the spring rolls we ordered, when I asked about them the guy said "oh, that's where those should have gone, I couldn't figure it out" and gave me the spring rolls that were sitting there for the extra 10 minutes and cold. Just tried them (sort of) for the third time. When I walked in there were two couples and two families both with one child. All but one of the families had their food. There was a couple ready to order when I walked in, but no cashier. They had apparently been there for a few minutes based on the husbands comments. The cook was able to see us and even looked back at us a few time that I saw and didn't say anything. Finally the couple in front of me left saying they'd waited well over 5 minutes. Within 30 seconds of them leaving someone emerged from the back (Murphy's law), walked right past me without saying a word and started helping get the meals ready that the cook was still preparing. at this time another couple with two children were in line behind me and even though both men working saw them walk in and walk by them they've still said nothing to any of us. Finally, after I'd waited well over 5 minutes I said "excuse me, is there anyone taking orders?" And the cooks response was "there's only two of us working right now you'll just have to be patient!" I let them know that next time it would be nice if one of them to at least acknowledge folks were standing there with a "we'll be right with you" they said "we didn't even know you were standing there". I reminded them the couple in front of me walked out and they laughed about it. At this point, fearing for retaliation on my food I left. So did the family behind me. Good luck to anyone who tries this place. In my opinion...three strikes, you're out!!!
(1)Cindy T.
I'm not really sure why this place is getting bad reviews. I've had the honey chicken here twice now and both times it was good and tasty. It is quick Chinese food and nicer than a Chinese takeout. I definitely think it blows Panda out of the water as far as taste and quality. The chicken was white meat and not fatty. Overall I like it and would come back.
(4)Dana B.
Food was average. Nothing special. I would try them again if I was at the mall and wanted Chinese food. My nieces dish or orange chicken seemed small for the price and was mostly rice. Mine had enough for leftovers. I did appreciate the cashier. When I said "no onions" he also asked "no green onions either?" Most places don't ask this. I appreciated his thoroughness greatly!
(3)Kimberly D.
I had a decent experience at the Wok Box yesterday. I told the gentleman taking my order that it was my first time there and asked him if he had any suggestions, I told him I love anything spicy. He quickly just pointed to the Dan Dan noodle bowl which said it was very spicy on the menu, not much help there. While I did see that it said very spicy on the menu, I would have appreciated his opinion if anything else might have had better flavor but clearly he didn't have much of one. Anyhow, I decided to order the Dan Dan noodle bowl with chicken. I ordered a small noodle bowl combo with two small spring rolls and a drink. He informed me that he would call my number when the order was ready. I went to find a seat. He forgot to get me a drink and by the time I had realized this, there were 4 other people in line and he was very busy. They looked understaffed and he looked overwhelmed. When my noodle bowl came out I let him know I was missing a drink. He did get me a cup right away. The drink machine is awkwardly placed behind the order counter by the bathrooms and is not easily accessible when a lot of people are in line, bad design. The bowl itself was good. I thought the Dan Dan noodles tasted great and had good flavor. Definitely spicy and garlicy. The small spring rolls were just okay and tasted kind of weird oily aftertaste and the sweet and sour sauce was way too sweet. The chicken in the noodle bowl was also just okay and I would have honestly just preferred more noodles because the chicken wasn't the best. Overall it was an okay experience. I wouldn't rule out eating here again completely because they do have some other flavors on the menu that look good but I would have to write and update because based on the other reviews, consistency with quality seems to be a problem here.
(3)Robin G.
Yuck. I got the thai red chili bowl - horrible. Gummy rice, over salted and nothing thai about it. Additionally the crap Lipton iced tea was just awful. Husband got the Singapore cashew chicke which seemed marginally better - but I think the sauce was just pure hoisin sauce. Just don't eat here.
(1)Kerri L.
We love Wok Box! We eat here at least twice a week. It's close to our office and the food is always fresh, served hot and tastes great! I've tried several of the meals and I've liked all of them enough to order each again. We highly recommend checking them out!
(5)Greg N.
Where's the training? These kids don't know how to cook these meals properly. I'm a huge fan of the Indian butter chicken... But it's very inconsistent... Some days it's spot on, and some days it's not or the bread is missing... I don't blame the staff... I blame the franchise owner for cutting corners and hiring inexperienced cooks or lack of training..: you are in a high end part of Gilbert... Either get someone in there that knows what they are doing... Pay them well or else your restaurant will not last... I'm cheering for you though... I love the menu
(3)Chris C.
I have only been here twice and I thought it was very good. It's still fast food per say but it tastes good. I see so many mixed reviews but all in all the value is good and it tastes good. A bit pricey for fast food but feels fresh.
(3)Virginia S.
Had the Shanghai Cashew chicken and thought it was good. The veggies were fresh and the flavor was decent. Not spicy as they say but still good. I'd go back.
(4)Scott P.
Dammit, I wish that I would have read the other peoples' reviews before I ate here. As loathe as I am to agree with all of the other guailo who complain about how crappy this place is, I can't help but concede that they're all right. This place doesn't even rate as mediocre, but I did give them one extra star for the food being freshly prepared. However, the people who have mentioned that they skimp on the protein weren't exaggerating. I got a bowl and included shrimp, and I swear there were at most six tiny little brine shrimp- I'm pretty sure they were just large krill. I'd honestly rather have a plate of lukewarm Panda Express any days. I can't imagine this place remaining for long. The only reason that I came here was because I was slightly hung over, in the area, and Blue Wasabi (which I want to try) was closed. I won't be back, and honestly I'd recommend anyone in the area to stick with Chipotle. Blah.
(2)Kristofer R.
Portions were very small. The food I got (butter chicken) wasn't bad, but a little too salty. But $7 for the tiniest portion ever. A restaurant can make up for price by adding value (friendly service, great ambience), but Wok Box fails on those fronts as well. Next time I'm at that mall and hungry, I'll walk next door to Chipotle and get a better value for my $7.
(2)Chauncy B.
The only thing good about this place is the fortune cookies and the free entrees you win when opening. First time visiter: Started out by walking in on a Saturday night and the place was dead. That was a bad sign. Placed our "take out" order (large teriyaki chicken, small honey chicken, and a kids meal) $23 total! We were really excited about eating some fresher food than the nearby Panda Express. Took a long time to get our food and when we got it we were missing our spring rolls. The manager gave us a $7 off our next visit. Got home, and the small entree was THE SAME SIZE AS THE KIDS MEAL. There was NO flavor in the dishes. My 10 year old daughter couldn't even eat her meal cause she was so disgusted. It tasted like those frozen Chinese dinners that you buy at the grocery store. Kids meal had probably like 5 pieces and the small entree had the same amount. They were like chicken fingers from the freezer. I was so disappointed and will ONLY go back one other time cause of the $7 coupon, and the free entree fortune that came in my cookie. This place will be gone in a few months.
(1)Lauren S.
Sweet and sour chicken was horrible. We will never come back here again. Not authentic Asian food at all. Very disappointed. Not worth my $$ at all!!
(1)D B.
The food does not have much flavor. They messed up our orders and the protein and veggies are scarce in the large bowl of noodles. Go somewhere else
(1)Megan T.
I really liked it. The food was good, the place was clean and the service was nice. I'll definitely come back.
(4)Michelle S.
This is our second trip here, and now officially our last. Both experiences: wow this is horrible service. Wow the portions are really small for the price. Wow this is taking forever. The food is not that great either. Don't bother- go up the street to Chens or even Great Wall.
(1)Kyrie M.
The verdict is still out of this one. We went earlier this month because I'm always excited to see a new restaurant close to home. Upon walking in we were greeted by delicious smells and a large menu. We were pretty impressed with the wide variety of options from several different cultures. Looking at the menu alone we were already planning our next trip back. Unfortunately, that's where it took a turn. My husband's food came up in a reasonable amount of time, when he grabbed his bowl he informed the young kid handing orders out that there was another bowl in our order. They assured us it was coming up. I'm never a fan of parts of an order coming up a different times but it's a more casual place so I figured that's fine it'll be next. Wrong, 5 minutes past and they handed out the order after us, so we again mentioned waiting for part of our order. They again assured us it would be right up. Another 5 minutes past and the next order came up but still not mine so we go back to the kid who honestly just looks dumbfounded at this point and shrugs his shoulders. After standing and watching him for a couple minutes to see if he was doing anything about this (he didn't) we got back in line to talk to the person at the register. It turns out they weren't even making my food so I had to wait for them to start from scratch. All in all I ate about 20 minutes after my husband who finally had to eat his because it was going cold. The food itself was good, not the best we've had but a nice average I'd eat again. My husband had the Dan Dan which we found disappointing in spice and flavor, so if we come back we'll definitely try something else. I had the Singapore Cashew that we liked a lot better. After looking on their website I found it hilarious they brag about having a "Triple 7 pledge" that offers a voucher if your food doesn't come up within 7 minutes (let alone 20 min). Guess they didn't have time to give that out either.
(3)Ryan D.
Was my first time in since it opened, went last night w/ a large group (15+). The food is good, especially for just being opened- they have the recipe/technique down! The managers were there helping check on patrons and fetch refills (it's self serve). I had the Dan Dan noodles w/ chicken. It was very spicy - for reference- PF Changs Dan Dan noodles would score a 6.5/10 on spiciness, this place would be an 8/10. I think it's the hottest item on the menu, but I'm sure you could ask for any of their other spicy dishes to have the heat turned up. There are two sizes for your dish - regular and large? There are 4 kinds of noodles you can choose from if you wish to substitute - Chowmein, Shanghai, Udon, Ribbon. They seem to be very dietary conscious - offering a menu with substitution recommendations for wheat/gluten allergy (use rice ribbon noodle), vegetarian, and possibly vegan? I know there was also someone in our group w/ a peanut allergy; they have a separate wok for cooking up nut free (cashew, peanut, etc) items, and another wok for gluten free items. Tables have sriracha hot sauce (aka rooster sauce), and soy. There are chopsticks, regular utensils, etc placed in a few locations. Soda fountain has Pepsi products, and there is some iced tea flavors as well. The menu also listed Vietnamese Iced Coffee. It's located on the South side of SanTan Village - same side as Barnes & Noble, Chipotle, and Kona Grill. Close to home for me so I'll definitely frequent it for lunch or dinner. Note - this isn't an authentic Asian owned and operated Thai, Chinese, Vietnamese, or Asian place liked you'd experience in country; its a chain (large in Canada?) so don't expect it to taste like a Bahn Mi made on a cart on the streets of Saigon or Pad Thai made at a restaurant in Bangkok.
(4)Julie M.
I ordered the Sweet Mongolian noodle box, Dan Dan noodle box, and one order of gyoza to go. I received the Dan Dan noodle box and 2 orders of gyoza, and sadly, did not discover the mistake until I was already home. If it were not the holiday season, I would've gone back to get my order corrected, but the mall is a mad house at this time of year, so I ended up just having gyoza for dinner that night. I should've read the description more carefully because it says "5 crispy chicken gyoza pieces" and had I noticed the "crispy" part, I would not have ordered it because I prefer steamed gyoza. However, I will say that the citrus soy sauce was tasty. The Dan Dan noodle box was for my husband. It is described as "extra spicy" which is why he chose it. He said that while it was spicy, it was just that - spicy for the sake of being spicy, but not adding anything to the overall flavor. Even with our less than stellar experience, I would like to give the place another shot. There are several items on their menu that are of interest; I just hope I get what I order next time!
(2)Tisha C.
I've been to this location twice in the last few months with last night being the 2nd time. Each time I have been pleased that the establishment was clean, quiet, and not too crowded. Last night I ordered the mongollian beef and broccoli. The beef was super tasty with a great smokey flavor and the broccoli was crisp! Only complaint, way too much sauce. Had ordered brown rice and by the time I got down to the rice it looked like soup with rice in it. It did take a bit longer to get the order once it was ordered and the guy calling out the numbers had to have been whispering because I couldn't hear a thing he said lol. All that said however, I will definitely be back and next time I'm going for the Dan Dan :)
(4)Kat S.
They totally burned and fried my pad thai didn't look anything like pad thai. For a dollar is all never go back there again sorry this is a horrible review I hope your experience is better.
(1)Kelly V.
I was excited to try the food here, but it honestly was a big disappointment. The vegetables did not taste fresh and the meal we ordered for my daughter was terrible. We had to go to get something else for her to eat - Yes, it was that bad. My husband got lucky, his meal wasn't too bad. I won't be going back.
(2)Gordon B I.
Not very good. 25 min wait for what should be somewhat fast food. The flavors were not very good on any of the 4 items we had. I'd suggest they reevaluate the menu and then figure out how to be more efficient. People will forgive slow service for good food, but this place is a bust on all fronts.
(2)Mario R.
We had a great experience, food was really tasty different than Pei Wei. I will be back to try other things of the menu
(4)David J.
Really wanted to like it. Tried it twice. Not good. Don't bother. Great location is the only good I can say.
(2)Cheryl L.
I ordered the Saigon Cashew Chicken noodle bowl togo. I ordered at 7:27 and did not receive my order until 7:52. That is way too long to wait for this sort of cuisine. I ordered and paid for a regular order and took home a small. I added on the two sping rolls and a drink, after $12+ spent I'm still hungry! What a waste. The dish tasted good but for the wait time and order inaccuracy I would not be back.
(1)Billy P.
Delicious, fresh, & helpful staff. They offer small or large dishes so get as much or as little you want. We had the Dan Dan with shrimp & Butter Chicken. Omg! Amazing! Staff was so nice. Answered all our questions & made great suggestions. Definitely will be back!
(5)Jackie R.
1st time. Had chicken teriyaki and husband had Mongolian beef. Food was fresh and good. Defiantly will be back.
(4)Picos J.
Had a groupon and we ordered 4 items. I will never go to this place again. Ordered the sweet Mongolian. Pad Thai,lemongrass chicken and the Mongolian beef and broccoli. The only dish that had any flavor was the sweet Mongolian. Everything else was just bland and I had to put some siriacha Thai sauce to give it some kick and flavor. Thank god I had the groupon because at 9 bucks a large order it isn't worth it. J&k Chinese up the street is so much better and has so much flavor. Hope they can figure it out because it's such a great location that I'm sure could be successful. Service was great and order was correct and plentiful just lacking taste.
(2)Wowezow E.
Awful, over priced, fast food. Not enough sauce, veggies, or meat in the noodles. This place is not going to last long in the area. Too expensive for what you get. Skip it.
(1)Jill D.
1 stars too generous. The food was really awful the service was awful and my husband had a sticky note in his dish it was sitting on the side of the Bulls with the note still clearly written on it. I have one more Groupon and I'm probably going to give it away, yes it was that bad. The prices are also too high for such a low quality items
(1)Kierstyn H.
I was excited to have a new casual Asian restaurant open around me so I gave this place a try. I wasn't expecting complete authenticity, but the food did not seem authentic at all. I ordered the Indian Butter Chicken (small size, ten dollars with spring rolls and drink) and it was weirdly sweet, the sauce was like nothing I had tried before, and not in a good way. I also ordered the spring rolls and they had a nice crunch to them but the insides were very mushy. The employees were very polite and nice, but I watched my food be given to another customer, and then taken back. I didn't say anything about it but I do think they prepared me a new dish, so I'm not going to complain about the wait (not even that long, ten minutes maybe). I definitely won't be going back anytime soon, unless I hear about improvements.
(2)Ray M.
I came for lunch after shopping at the mall. I was looking for an Asian style restaurant and this is the only one I can found around the mall area. The menu looks just like cliche but the real dishes they have are fairly decent. I had a combo of pad Thai with spring rolls. The vegetables are so fresh and the sauce feels like authentic Thai. Spring rolls are delicious but small. My daughter had the noodle jungle kid meal. She was enjoying playing with the long thick udon noodles. The good part more than I expect was that I used to drink hot and I asked if they can change the soda in the combo for anything hot. They used a tea bag and coke cup to make a cup of hot tea for me and they offer me a jar of warm water to let me fill up my cup as much as I want to. It may turn out to be more expensive than Panda and Pei Wei but I definitely prefer it.
(5)Paul H.
I should have read the other reviews before I ate here! This placed isn't gonna last too long. I had the Butter Chicken Naan-Wich and the chicken was weirdly hard like it's been sitting for awhile. I wouldn't recommend this place to anyone. Sorry! Fortune cookies are good though!
(1)Alexis D.
Food is good but make sure to ask for easy sauce. All their dishes come with globs of sauce that is at the bottom of the bowl. There is no other rice bowl places is this area besides YC's. Gave 3 star because like YC's better and food comes with too much sauce. Will return but won't venture far into their menu besides ordering the teriyaki chicken bowl.
(3)Ditas C.
Had pad thai for lunch two days in a row. Yesterday at Pei Wei in Chandler and today here. Pei Wei's wins hands down. Their shrimps are bigger and fresher, more roasted chopped peanuts, more bean sprouts. The hubby had dandan noodles and said Pei Wei's is much better, too. There's no difference between their "regular" and "small" noodle bowls, neither is good for sharing. The two stars are for the Vietnamese iced coffee and the fiery cheese balls. Pricing? You'll do much better in a hole in the wall asian resto. Would I recommend this to friends? Maybe, just to satisfy their curiosity. And, for the coffee.
(2)Jerry O.
Great butter chicken! Great location and very clean. Plus the suns game was on. Love this place
(5)