Love the crispy chicken sandwich! Fries are delicious! The wait not so fun! We went in around 12:45p, got a table right away, but we waited fifteen minutes to get our drink orders in and food took quite a while to come out. The screaming kids were not so fun either!
(3)
Brett C.
I work in the restaurant industry so the next two cents I'm about to offer should not be taken lightly. I have a terrible habit of watching and critiquing restaurants as I'm eating, but very rarely will I post about my experience. I come to Red Robin frequently, always hoping my experience will be better than the last. The food is always delicious. There's no doubt about that; however, the service is consistently poor to fair in ranking. It took close to seven minutes after arriving to be greeted and asked if we'd like drinks. I travel with a 5-year-old so I expect a children's menu of some sort. That never came. It took our server THREE times at our table to even ask if we were ready to order. He would come by and say, "be right back" every time. I was ready to go right away because we are creatures of habit and get the same thing every time. I'm not saying he should have known that, and I understand he was busy (although I only saw one other table he was serving), but he should have at least asked. The managers were involved and walking around as they should, but you'd think they would make more of an effort with their guests. I didn't see them attempt to talk to tables or check in to see how things were going. There is a very cute, middle-aged manager who works at this location and she ALWAYS checks in on the tables. She's the blonde one if you ever stop in. She's genuine and very sweet. There was one server named Aron (I think that's how it was spelled on his tag) who I saw always with a guest, constantly checking in, and getting drinks and food out right away. He wasn't our server, but he looked like he knew a thing or two about good service. This isn't a terrible place for lunch, but if you're with a child and you don't look like you'll have a bill over $50, you might not get the greatest service. For the record, despite this review, our bill was $11.61 and I am leaving a $20. I hope that proves how much HOPE I have for this place. It has some great potential.
(2)
Janet O.
This is so bad. Our waiter took a good 10 minutes to wait on us and another 15 minutes to serve the food. It arrived cold. He finally redid our endless fries after the meal was done. He was the bar tender too. His name is Rocky.
(1)
Walt K.
Wow, that was not good. Been a while since we came here, uses to be really good. We called ahead so we were seated quick. Started will pretzel bites which were grease sponges, one bite and sent back. Manager apologized. We each ordered different grommet burgers, haha! I had chili burger, zero flavor, I mean it, no taste. Even their famous fries were gross, try changing the grease once in a while. Will never be back.
(1)
Natalie W.
The quality of this place has gone done. For a chain restaurant, I used to like their salads and burgers. Last night I ordered the cobb chicken salad, the chicken was not good, horrible quality, and the bacon on the salad was disgusting, undercooked and chewy. The food took forever to come out, and the Mac and cheese was cold. I'll never dine there again. Very disappointing.
(1)
Sundoro T.
We are here for lunch at red robin. The burger was mediocre and the bun was not wrap so it's soggy . I mentioned to the waiter about the soggy bun, she said we can ask for the paper wrap. The place is not clean, dusty and notable on shades and lamps.
(2)
C-dilla K.
My husband and I joke that there is a sign on our faces when we come in that says, "please ignore us." It's not just this location either, the one in Tempe has provided forgetful/nonexistent service the past few times, too. That's frustrating because a soft drink costs nearly $3 here, so something as simple as refills would make me feel like I'm getting more value for a $3 iced down soda.... The bottomless fries are advertised and posted everywhere, which, again, makes you feel like you're recovering some value when you pay $12 for a burger. But, alas- the service has been either irritable/snarky when fries and refills are requested or it's just nonexistent altogether. Tell me why I'm spending $30 here for 2 people again? In n Out is across the street... 1 star because the burgers and fries really are delicious. No other stars because that testifies to how disappointed I am in what used to be a good, consistent franchise. Unfortunately our experiences have been such a let down as far as the service is concerned, we'd rather save our $30 and avoid the crying children and just stay away altogether. Maybe we'll sit at the bar if we ever go back... at least someone has to acknowledge you there (hopefully? ).
(1)
Wendi M.
I took my 2 year old son here for lunch today. Ordered him a cheeseburger. When they brought his burger to our table, the cheese seemed to have been missing. I let the server know, she took his burger and said she'd get some cheese melted on it. Well, she brought his burger back with a thick, cold, unmelted slice of cheese on it. Did she really think this was acceptable? Apparently so, since she brought my bill shortly after. Mind you, I am also currently 36 weeks pregnant and super emotional right now. I wished I were able to pull it together to actually let her and the manager know about it. Unfortunately, I ended up giving my son my meal, paying my bill and going out to my car to cry! Needless to say, this place has lost a very loyal customer.
(1)
Kimo K.
Went for dinner last night with my GF and her daughter. We called ahead for check-in and were seated immediately upon arrival -- I was impressed. We ordered the tower of onion rings as an app and that was good -- the last time we ordered this they were pretty soggy and ugly. I had the seafood platter and that was good. My GF had the chicken and chips platter and she liked it too. My GF's daughter ordered one of their gourmet burgers and she said is was OK too. But the bottom line is although the service we got was good, the prices are high for "average" food. Not bad, but not impressive. But to be fair, in my entire life, I have never/ever had a burger that really impressed me. I love good burgers, but I have never been overly impressed by one.
(3)
Sue H.
Although hostess indicated a 20 minute wait and we were ready to leave with our 3 hungry kids, the manager said he could get us a table more quickly and we were seated within 5 minutes. Our server was new, and was honest that the happy hour beer specials really weren't special. So we paid $6 each for craft brews which were not on happy hour. The restaurant was packed, and our server was clearly overwhelmed but very sweet. All dishes were delivered except spouse's burger. After 10 long minutes and no burger, the manager happened along and I flagged him down. The burger was ready and waiting, just never delivered. Food is standard chain bar food, quality acceptable, not memorable. And why is this the only restaurant chain without free wifi?
(3)
Kathy M.
We love Red Robin, though sometimes skip it as it's very family friendly and tends to get loud and filled with kids. Yesterday husband I stopped by on Sunday night and it wasn't full of screaming kids, so we decided to get our burger fix on! Husband and I each got our drink on, him with a Blue Moon beer and me with a strawberry margarita. We started with a full onion tower which was delicious! It came with ranch and some other sort of spicier sauce which was awesome! For burgers I got my usual which I'm ADDICTED to...whiskey river BBQ burger with a garden patty. Let me pause to say how wonderful Red Robin is to us non meat eaters!!! You can pick a garden burger (my fav!) or Boca which is beyond cool. I love how every burger on the menu can be served with one of these meatless goodies! My carnivore husband devoured his bacon cheese burger. The bonus, bottomless fries! You can not beat that! We ate until we couldn't eat anymore. I can't wait to go back!
(5)
Cat G.
Food is always great at red robin but carina made our experience exceptional. She was probably the most attentive server I've ever had, was sarcastic and witty and just had fun with our table. Also a Chicago girl which is probably why she was so great! Thanks carina!
(5)
Heather Z.
On March 7 my husband and I arrived at Red Robin around 6:15pm understanding there would be a wait as it is a Saturday night. Upon arriving a host was holding the door for other patrons and just as we approached he walked in and did not hold the door for us as well. We got inside and put our name on the list and were given the estimated wait time of 30-35 minutes. After waiting for about half an hour a party of four sat themselves at a table on the patio. We waited an additional 10 minutes before giving up. In that 10 minutes the party of four that seated themselves had received menus, drinks, and fries. After this experience we do not plan on going to this location again.
(1)
Chheng L.
Burger was good - juicy and delicious. Fries left much to be desired. It lacked the crispy outside I like in French fries. I remembered them to taste a lot better before they made them "bottomless fries". Perhaps they've downgraded. We also shared some wings as an appetizer. They were barely warm but flavor was great. The "fresh made kettle chips" that accompanied them were also cold. They tasted like bagged potato chips. Will come back for burgers, maybe.
(3)
Christa L.
We decided to eat here before catching a movie during the Thanksgiving holiday. The hubby and I don't usually choose chain restaurants, but it was the kids' choice and we actually hadn't eaten at a RR in quite a few years, so we agreed. I used to LOVE the steak fries, but this particular night, they were dry and overcooked...big disappointment. All burgers ordered were decent and pretty much what we expected. Nothing spectacular about them. The service, however, was great and they weren't as crowded as we expected them to be given the time of year. Overall, it was a pretty good visit and I wouldn't be opposed to returning if it was suggested by others. :)
(3)
Connie M.
I know remember why I don't come to Red Robin anymore. Service is slow even for a weekday it took 30mins for food to come and the sever barely checked on us. My husband ended up drinking my glass of water because no one ever came to check if we needed refills! When we asked for an extra basket of their endless fries it came out cold!
(2)
Andrea C.
I normally love Red Robin, but my experience here the other day wasn't as good as it could have been. We got there around 4:30 or so, and there was apparently a 25 minute wait for a table. Even though there were empty tables in the restaurant. Maybe it's because there were 5 of us plus a highchair? I don't know. My father-in-law notices that there is a table on the patio and asks if we can have that one instead. The host stand said yes, it's first come first serve on the patio, but got very snippy that we didn't want to wait. So we go outside and have to find someone to clean off the tables (we needed two since they were only 4-tops), and the person who did looked extremely annoyed to be bothered by doing so. He cleaned off the tables, didn't put them together for us and rearrange the chairs, and gave us a highchair with crusted on food and liquid spilled all over it. So we had to clean the highchair off, put the tables together and arrange all the chairs. I also had to go track down silverware and napkins because there weren't any placed on the table. Our waiter was the bright spot - he was prompt, very nice and took our orders quickly. He brought us our menus (and a kids menu right away when asked) and made sure we had waters and our appetizer as soon as possible. My sister-in-law (she's 12) ordered a milkshake and he brought her a large one instead of the kid size. My food was good - we had the onion ring appetizer (YUM), I actually just got the pick 2 appetizer for my meal. Cheese sticks and zucchini sticks, both were good. My drink was lacking in the flavor arena - I got the Sand in Your Shorts. It tasted mainly like sweet and sour. Nothing like what I was expecting. So three stars instead of two due to our waiter. Wish I could remember his name!
(3)
David D.
Red Robin is open later than their competitors which is a bonus for people like me who eat late. The bottomless fries are amazing. You have to try a chili burger. Their chili is delicious and mixed with onions. The prices are comparable to their competitors. The service was decent but could have been better. It could have been because I was the last person in the restaurant at night but still. I will be coming back many times in the future.
(4)
Carrie B.
7pm on a Thursday night and we had to wait for 20 minutes for a table. Then more wait to be notice by our server. Took forever to get our food. I asked for a water, and they server asked me "bottle or tap?" which is a fair question I assume. But when I was caught off guard, because I wasn't used to the question, he said "I ask because I refuse to drink tap water, it's gross"....that was a bit much.
(3)
Christie M.
Horrible! Went in for a "quick" dinner since husband had a meeting at 730 to be at. Got sat and ordered by 6:19. Waited. Waited. Finally asked at 7 if our food will be coming soon and explained if its going to be much longer we will need it to go. Waitress said it should be out soon and she will go check. She then proceeded to clean the other tables and ask the table behind us if they needed anything. Once our food did arrive it was, of course, disappointing. Our son's grilled cheese was not even warm, my soup had the "it's been sitting" film over it and came w/o the bread. We didn't have time to get things fixed but when we mentioned it to the waitress she did offer to nuke his sandwich... Why do they have a microwave?? While scarfing our food down we ask for the check and it arrives wrong. Takes going to "the manager" to get it fixed which, of course, takes forever! We have been here only when good deals have been offered and literally the last 3 times have been horrible! Not even worth it anymore. 3 strikes, done.
(1)
Josh P.
Our waitress had very good customer service. Some of the employees seem to get lost easy. As for the food...... They got 3 of our 5 plates wrong, and I'm sure it is because of the young teens cooking the food. They seem to play games in the back and do not take there job seriously. I feel bad that they will be serving our veterans free burgers on 11-11-14.
(2)
Mike M.
Poor execution. The fries were cold and hard and old. Service is pretty slow. I would avoid this one on a Friday night. Too bad, I usually like red Robin.
(2)
Mike M.
If there was a zero star option, that would have qualified for this restaurant. My friends and I waited for an hour for our food, with the nice benefit of having no refills of course. Once we got the food, it was cold and inedible. We didn't get any refills of fries, only ten initially to split between the three of us. 1 out of 10 stingrays would never come again, terrible customer service overall.
(1)
Kaycie S.
Well, This is a hard one to write because there is not much to say....which I think says it all! The food is hit and miss, sometimes the burgers are decent, sometimes not so good. The appetizer menu is a little more consistent, but how hard are onion rings and fries? I always seem to walk out of here with a bill that doesn't seem to fit the quality of food the price should warrant. The employees don't seem to be real thrilled to work there either. Again, not that anyone is ever rude, just kind of blah!
(3)
Chasen H.
Burgers here are amazing! Campfire sauce plus bottomless fries make this a top spot for my family and I. I highly recommend the royal red robin burger! It has bacon, cheese, and an egg on top. Milkshakes pretty good too.
(5)
Kyle H.
This has become a go to spot for a quick burger or salad. Most of the time we are there during off hours so service has never been an issue. In fact, most times we sit at the bar. I have had many different burgers. And I also enjoy the salads. The endless fries are good (and bad thing!) I have read several reviews in which service was bad or slow. I have not experienced this. But again, most times going during off hours. I do also enjoy the shakes. I nice change to the fast food for a quick burger, sandwich or salad.
(3)
Meagan S.
Forgot to post this from a few weeks ago, but hey, you can't forget great business, especially on the coat tails of bad service. This red robin is awesome! Whatever management is doing, keep it up, the staff is great and really are sensitive to my allergies! If they make a mistake they are all over fixing, and quick!!! Thank you to the staff the San Tan Red Robin! You rock!
(5)
Joe C.
A great place to catch up with friends. Good service and good food. Friday night gets busy so go early. The Bleu Cheese burger had enough Bleu to enjoy without being overwhelming. I don't usually like onions but the onion straws at the bottom of the burger were not bad. The best part was the tangy sauce! Sad to say the chocolate cake with ice cream was quite dry.
(4)
Tim S.
Our visit today wasn't that good. The colossus burger was soggy and tasteless. The Bleu burger was warm at best. The waiter explained that they use a conveyor belt to cook the burgers. I thought that they had a cook in back cooking them. I found it a little odd that the waiter sat down at our booth to take our order. Overall it was at best 2 stars. I frequent a Red Robin near my work. They are much better. We probably won't be back to this location.
(2)
Becky A.
I like that you can substitute a veggie burger (a vegan boca, or vegetarian gardenburger) into any of their burgers. The kids love the unlimited fries. Get's really busy sometimes for dinner and service can be a bit slow, but overall a decent place. The BF and I probably wouldn't come here by ourselves, but it's a good place to bring the kids.
(3)
Susan A.
Extremely disappointing, would not return. Many reasons... Very loud, bad food, slow service, even the water was not good.
(1)
Jaime C.
Had to call 3 times and let it ring forever just to make a Togo order. Then once it was made he said "let me make sure I have some". He came back on the phone and said it would be ready in 5-10 minutes. it wasn't. We waited a while inside. They seemed to be short handed which was only comical because 5 minute after I arrived a server left without offering to help me and there was one standing outside alone in the dark- very safe. Worst location I have been to.
(1)
J Pete M.
Had the October fest Burger. Yes, really tasty. Filling for a big guy like me. Steak Fry a bit salty, but OK Thanks Rocky Good suggestion.
(4)
John G.
Okay, lets start with when I first walked in. I ate here yesterday morning, I walked in a couple minutes after they had opened at 11;00 am. I was greeted by a real grumpy dirty blonde haired girl that was not very friendly at all.....really at 11:00 am when they first open and already grumpy. Not how I like to be treated. I have been going to red robin for the last 10+ years and was so excited when they opened this location. What I have noticed is that it keeps getting worse each time we come here. My family and I frequent this place less and less as the years go by. We try to think positive and try to give it another try to no avail that things are getting better because they are not. I was seated right away in the bar area in the very first both.I had a nice server who was also the bartender. What I ordered was the Hunk a burnin' love burger with the burger which I asked to be cooked med well. The burger was so mushy but I swallowed it down without complaining because I was so darn hungry. Oh and by the way the quality of the burgers has declined quite a bit and burgers are all now preformed to be a perfect circle. Me no like as they must be frozen and grilled that way. Huh. I asked to get the spicy catsup and was given one tiny container full for two rounds of fries that I had ordered which was definetly not enough. I waited to see if they would offer me more and that never happened. I saw a little short guy go by which I am going to say was the manager in a light blue shirt. Passed me by not once,not twice not even three times but four times without asking me how things were going or how my meal was. This place is lacking of good management and service along with food quality. This is my last time going to this location as well as going to any other location. They have also gone more to bar type food and atmosphere. No longer a family establishment. So long Red Robin. GO ELSEWHERE FOLKS....THERE'S A LOT MORE CHOICES WITH BETTER BURGERS AND PRICES. Try Fuddruckers at SS Springs mall.
(1)
James H.
I picked this Red Robin for a reunion dinner with an old friend I hadn't seen in seven years and it couldn't have gone better. As we came from different ends of the Valley we agreed meet and as I arrived first I was offered to be put on the waiting list immediately. Thus when my friend arrived we were seated almost right away. The waiter was informative (he knew the menu) and once we ordered the food arrived quickly. My burger was spectacular although the endless fries policy resulted in more than the two of us could eat. And I and my friend caught up on old times we were not pressured to move on as I have experienced elsewhere. A perfect evening! I will be back!
(5)
George G.
Bleu Burger was delicious. I'm a fan of it for now. And berry lemonade is gorgeous... Staff is very friendly and talkative. Fries was a little hard for me. But it's OK. I suggest it to my friends.
(4)
Mina R.
We dined at this location on 03/14/2014 evening. Pros: The food was fantastic! Cons: We call ahead and put our name on the wait list. We get there and they don't have our name on the list. So whatever. The wait time is estimated to be 25-30 minutes. So....we put our name on the list once again. We wait about 40 minutes. The hostess comes outside and says sorry but our ipad system is down. Meanwhile we notice the patio is empty. Its first come first serve. We go to check it out and a server comes up to us and says to take a seat if we would like and that we have 100% of her attention. Awesome! We sit and we order. Five minutes later a party of 25 comes outside. We get our food. We didn't get napkins, and didn't get any refills. Not even a question of weather everything came out correctly. At that point we understand that she is going to be busy but we expected for her to at least come and check on us at least once. Well she did...... when we were almost finished. We wanted more fries. That took another 10 minutes. And I have to mention that she didn't bring out our food and didn't refill our drinks. We did manage to get the attention of another server to get more fries, drinks and some napkins. Meanwhile the large party is being taken care of completely. And.....the manager is helping her with that large party. He looks over at us at least twice and never bothers to ask if we need anything. We were just sitting there waiting for our tab. I'm sure anybody could see that we were annoyed and ready to go. We made eye contact and he just passed. Nothing. So after the other server brings us our tab, our original server comes over and apologizes for not giving us 100% of her time. That the large party came in and they needed to be taken care of. Ok lady....we didn't need 100% but 25% would have been nice. I get it......big party equals big tip. But how RUDE of you to treat us like trash. So disappointed. It all could have been avoided with a couple trips over to us to see how we were doing. No tip for you. We will not be coming back to this location. EVER! Completely and utterly unacceptable! Poor management at that!
(2)
Jesi W.
Love the bruschetta chicken burger! And Travis, our server, was exceptional! Never an empty glass at the table, and remembered the extra ranch we ordered. I wish I had this great service every time I went out to eat.
(4)
Jessica K.
My husband and I always sit in the bar because the line is usually out the door. We always get friendly, attentive servers. No order screw ups. Love the unending happy hour specials - huge $4 drafts.
(5)
Lenore F.
We came here on a Saturday afternoon. The place didn't seem very busy when we came in. But the hostess did not acknowledge us for at least 10 minutes before we were finally asked how many and another few minutes before we were seated and when we were seated, the server never came. We had to leave after 20 minutes of sitting with no drink order & no server coming to the table. It was terrible and we won't be going to the Gilbert location at San Tan any longer. after we left, we went to the Chandler location and the service was excellent! :)
(1)
Michael S.
Well, had to make the trip for my son's birthday . . . I was hoping for something more upscale . . . but it is always the birthday boy's choice. Had a short wait . . . expected but not unusual . . . problem . . . four groups that arrived after us of the same size got seated before us . . . and even though we asked for a table (which all four of them got) . . . they wanted to squeeze me, a 400 pound man, into a booth . . . NOT happening. Table finally located . . . time to order. Thought I'd try something different that my usual . . . The BLTA Croissant . . . B is for BACON . . . where is the bacon . . . one slice, are you kidding me. Steak Fries . . . COLD . . . Iced Tea . . . CLOUDY . . . Desert . . . didn't want to chance it. The only reason that I am giving them two stars . . . the server tried her best to take care of us and right the kitchen's wrongs . . . oh well . . . I won't have to return for a year . . . unless . . . I can convince my son to go somewhere else next year . . .
(2)
Daniel D.
What happened to this place? This place used be an awesome place to take the kids. They have rebranded this location, no more red robin walking around messing with kids, no more balloons, no more tv in the floor. The menu is still good but the atmosphere had really changed. We have a four year old who loved the balloons at the end of the meal and they no longer do that. The service is also still good, we will still go just not as much fun for the kids.
(3)
Ashley C.
This place is in need of some huge management change. My husband and I sat outside on the patio for a couple burgers last night and were appalled at what we saw. There were 4 tables that left shortly after we got there and when we finished our dinner 40 min later no one had cleared the tables. My husband had to stare at half eaten burgers during our entire dinner. It was so bad that a group of young boys came to get some food and cleared their own table. Are you kidding me?!!!!! It was so ridiculous. Not to mention our fries were cold. How do you mess up a burger and fries. We asked to talk with the manager and she just told us they have been very busy. No real apologies or anything. The only reason i give this a 1 is because our server was half way decent. She did not have the tables that weren't cleared. She did take our plates thank goodness. We have been coming here for years but will never return!!
(1)
K W.
Food was decent, came out pretty fast. Was crowded for a Tuesday night, still seated in about 10-15 minutes. Server worked hard to make sure we were taken care of. He must have wanted the extra few bucks in tip, which I gave because he definitely earned. I'll be back mostly because of the service.
(4)
Crush H.
Disappointed. Ordered burgers, they were 'meh'. Bottomless 'salad' looked like repurposed burger toppings. Fries are definitely 'meh'. Left wishing I had gone to Five Guys, Habit, Smashburger or some other burger joint instead. Over priced, over hyped. This may have been my last visit for good.
(2)
Tim P.
I have never written an on line review but what I experienced today I just felt like I had to. We arrived as a party of 5 and were told it would be 15 min. I found that odd since there were many tables open in both the dinning room and bar area that would fit our party. After 25 min I asked why we were still not seated. I was told the servers that had open tables were to busy. I asked about a large booth in the bar I was told they don't seat children in that area. I asked why then did a family just depart the bar after eating and why did they just seat another family in the back area. I was lied to by the hostess and she said they had a to go order. I asked to speak to the manager while waiting for the manager the hostess found it necessary to mock me. When the manager came out he said it is policy not to sit family's in that area. I then asked why one family just left after eating there and another was sitting in the back corner. He said he was unaware. I repeated that I wanted the booth for my family he repeated the policy that they clearly don't enforced but apparently do when they feel like it. We decided not to spend our money there. He said I am sorry I said not apologize be consistent with your policy. He said I am trying to help you I ask how all he did was tell me why I cant eat there. We left and had a great meal with great service across the street. DONT EAT AT THIS PLACE.
(1)
Allison O.
Great food and great service! I had a coupon for a free dessert but I couldn't use it because I also had a coupon for a free birthday burger. Our waitress went out of her way to bring me a free sundae for my birthday even though I couldn't use the coupon I had. Very thoughtful! We will definitely go back to this location!
(5)
Ashley M.
Food is pretty good and so is the service. It seems to always have a slight hint of a sewage smell especially in the bar. Other than that we eat there once a month or so.
(4)
Julie H.
We've eaten here many times. It's pretty good food overall. They usually have a hard time getting your food out quickly and hot. Unfortunately this seems to be happening more often than not. Recently, while waiting a LONG time for our order to arrive, we thought we saw our food sitting in the window for a while before it arrived at our table. When it finally arrived it was cold (not surprisingly). They re-heated or re-made it for us, but that added to our wait (which seemed really long already). Not a great experience. We like that you can get the fries out before your meal, this keeps our "starving" children from whining while they wait. But even this isn't consistent. Some visits we get them early, some we only get them w. the meal. Their burgers are good, prices fair, but the coordination in the kitchen needs great improvement.
(3)
Michelle S.
I would give this place 0 stars if I could. We went on a saturday afternoon for a quick bite. We walked into the bar where we were the only people on sitting on high tops. Our server came in and asked us what we wanted to drink, we put in our food order at the same time. At 10 mins in, people are sitting down and ordering. Our server is bringing out food left and right. he tells us our food "will be right out". About 25 minutes later several people are now sitting at the bar high tops and some of them are eating and a couple of guys who sat down after us were already finished with their meal. We call our server over and tell him that people who sat down after are already finished with their meal, he says "Oh, don't worry your food will be right out." An indication that he was clearly incompetent was when he put in a food order after ours and is bringing it out before ours. We tell him that we would need our food to to go because we had places to be. About 10 minutes later the manager comes out (with no food in hand) and says that they must have lost our ticket in the back and he will go back there and see what's going on. At this point we can't tolerate anymore incompetence so we leave hungry after waiting over 45 mins. This location is the worst service I've experienced. Even a hefty gift card couldn't make up for this awful experience.
(1)
Brian N.
Sadly, there's only one thing consistently good at this place - the parmesan garlic fries (extra crispy)... the burgers are hit and miss - and that's just a shame. Last night I tried the ghost chili sauce + jalapeno burger, and if I hadn't added bacon to it, I wouldn't have been able to finish. Bland, flavorless, and greasy. Just go somewhere else for a burger, for the love of cow.
(3)
Renata K.
Ok, so I know this is a chain, and well what can be so special about a chain... Well I will tell you. The turkey burger! That's what can be so special about a chain. Seriously, the BEST turkey burger I've ever had is at Red Robin (and trust me, I've had MANY). If there's a turkey burger on the menu, you can rest assured I will order it, and time and time again, Red Robin is my favorite. I feel a little ashamed admitting this, since, it is a chain after all. But seriously, it's so moist and delicious. No one else can get it right. It's either tasty and dry or moist and flavor-less, but NOT Red Robin. It's consistently TASTY and MOIST! Yes, that's right. MOIST. (Should I have given a warning at the beginning of this review that it would be R rated?) Anyway, if you love turkey burgers as much as I do, get yourself over to a Red Robin pronto, you're welcome. (p.s. get it with cheese, duh) p.p.s. the reason I knocked it down 1 star is because 1) it's very much a "family" restaurant, which means it's inevitably loud, and 2) although they have great cocktails like spiked strawberry lemonade, the drinks are kinda pricey considering the lack of sufficient booze to drown out the "loudness" of the surroundings.
(4)
Rob H.
We've eaten at about every Red Robin in the East Valley and the San Tan Village Parkway one is our favorite. Maybe because it's the newest one in the area or maybe we feel the service is just a little bit better there. The food is the same as with most franchises, so the atmosphere and service is the difference. The family had another good experience there on Friday evening and if you're a fan of Red Robin, recommend you try this one if you haven't yet.
(4)
J H.
I went here a few months ago for the first time and the for the first time it was a very good expierence. The waitress came often she was very polite and well managed. We ordered an appetizer while ordering our food, but the appetizer came 3 minutes before the food so they gave us a free meal since the appetizer arrived right around when the food did. We ordered the tall tower of onion rings and have to say they were pretty darn good. They were very fresh and crispy. I ordered a burger and it was very tasty. the drinks were fresh and the place was well managed. I will definetly come back soon.
(4)
Logie Z.
Weekend evening after Thanksgiving at the San Tan Village mall, again! We just wanted a quick bite before watching The Muppets. Not bad My little cutie pie and I shared the seafood platter and a bowl of clam chowder. Hubby got the bacon burger. Nothing special to really write about. Just your average satisfactory American food joint. Very good and fast service. We will come back here again before another movie day.
(3)
Dan K.
Sometimes a restaurant comes across as just a fancy, sit down fast food place that just happens to serve alcohol. The food and drinks are mediocre, not a place I'd recommend to a friend and certainly not a place I'd mention in a conversation with a foody. The service is to be desired as well. Its not bad, they are actually pretty good and fast but thats somewhat their downfall. They are so fast that you feel like they are just pushing you out the door. The only thing this place has going for it is their Seasoning. Just buy one and take it home!
(2)
Mike P.
We come often enough that you would think we would rate it 4 stars. As far as burger places go, it's a good one, and I prefer it to Five Guys (somehow I leave FG paying the same). The bottomless fries are good too. But take-out service is always slow (they quote 15 minutes and it takes 30). Dine-in service is almost always only average, and the first impression when entering the restaurant is never positive. We are a young couple without kids so they always "encourage" us, in a very pushy manner, to enjoy the open seating in the bar area. Without exaggeration, the pitch that we have come to expect is 5 or 6 sentences, which feels like an eternity. And it's rarely busy and we never have to wait. We do not like bar dining, which is why we go to restaurants, and when we always politely decline the hostesses do seat us as we request.
(3)
Nic K.
Poor service, not servers fault store needs more wait staff for the guests. Food is always good. Ended up wet from the misters and had to move due to my table was soaked and me as we'll.
(2)
Valerie P.
Service was horrible! There were tours going on and we had a 20 minutes to get my food order! Food is usually good here. The manager was very kind.
(2)
William P.
This place provided the worse service i have experienced in years. Music was loud to the point of distraction. Four dollars for strawberry lemonade would not be silly if they served more than five ounces with very few refills. They advertise all you can eat french fries but since you will never see your server that is simply false advertising. Food was cold probably because our server could not be bothered to bring food. If you like over priced food and completely indifferent service this is the place for you.
(1)
Greg L.
Four words. Royal - Red - Robin - Burger. Main reason I go there. Such a good burger with the nice little fried egg on top. Yes an egg on your burger....try it. Good place to bring your family. This location always has good service.
(4)
Nicole H.
I normally am a huge fan of Red Robin and have never been disappointed until this evening. As usual I order the clucks and fries, buffalo style. When I order the clucks I ask for an extra plate so I can cut into them instead of trying to cut them in the basket and cutting up the paper. When I cut into the clucks this evening I noticed the chicken was extremely undercooked and by this time I had already taken my first bite. It was very pink in the middle and made me immediately stop eating. The server came back to the table and we explained what was going on, she offered to cook a whole new set. I went through the rest of the chicken to see if it was necessary and 3 out of the 4 pieces were all undercooked. I immediately gave her the entire basket back because I didn't want anything more to do with the food in it. She was nice enough to bring me out a new meal and comp me for the clucks but by then my entire table had already finished their food and had to then wait on me to eat my entire meal. I was nervous eating this basket but all seemed to be ok this time around. I appreciate the new basket and giving me my meal for free but undercooked chicken makes me very nervous. I not only will probably never order that meal again but may also avoid the restaurant all together.
(1)
Bruce A.
Always a good hamburger. I had their BLTA (Bacon Lettuce Tomato and Avocado) and it was terrific. The staff was very friendly and made you feel welcome.
(4)
Brett M.
Was contacted by the manager, Daren after my initial experience. He very nicely encouraged me to give them another try. I was more than pleased with my burger and fries I had this time! I had so much food, I almost needed a nap after eating. The staff was all very friendly while I waited for my to go order. I will be back!
(5)
Matt S.
Today the service and food was amazing. Much better then the last time we went. Everyone was in the mood for burgers so after visiting Dicks Sporting Goods, it seemed like the right choice (its right next door) We had the onion rings for the appetizer and it was really good. Everyone left happy and full. Will def go back since they got everything together now.
(4)
Amber F.
Red Robin has recently changed their menu and the "appearance" of their food. The no longer serve food in bowls!? What the heck is that? My favorite item is a dinner salad, and it now comes on this long square plate.. With no lip or edge. It makes it super inconvenient to "scoop" out the good stuff at the bottom. I requested to have it put in a bowl and the waitress said " they don't have bowls any more"...sad day :( I'll still come here as a regular hot spot, just have to get use to the change.
(4)
Sophie T.
Do NOT go to this Red Robin! I have been here a few times due to convenience. The food is mediocre, you can get a better burger by simply going across the street to In-N-Out. Our waitress(Hailey) was a somewhat nice girl, but did not provide good service. At the end of the meal she brought our check over, and we asked her to split it in half. Hailey, the waitress, charged my card once for the entire cost of the meal as well as once for my half of the bill. Therefore we were charged double what we were supposed to be charged for the meal! REDICLOUS! I called the next day to get this issue sorted out, and I consistently had to wait on hold for 10 minutes at a time just to get an answer. I was told to wait for a manager to call me back, and it took over 5 HOURS for me to get a call back about the charge. Terrible service. Save your money, go elsewhere.
(1)
N L.
Only because I can not give zero stars. I don't get how servers can bring you a drink dripping over the sides and yet not bother to use bar napkins or coasters! The menus are filthy dirty! Beer selections are ok but only BLAH domestic beers are on all day happy hour! Really?? Do alternate pricing but don't discriminate against those of us that enjoy a decent beer! Food... Hmmm. Gourmet burgers? I don't think so. Burgers with thin patties that overcook and with fancy names? That is more like it. Overall, there are other way better options in San Tan and better burger options nearby. Would not recommend. I only returned to use up gift cards received.
(1)
Chris L.
Service is great here. Come before noon for lunch on Saturdays to avoid a line. Definitely would come back and recommend for large parties.
(5)
Mike H.
Got to one star this, the service was Terrible and the place wasn't even busy. I couldn't get the server to take a picture of our group.
The giant cockroach crawling down the wall did nothing for our appetite, especially after watching a server smash it into the wall. The way that they handled it afterwards was even worse. After asking for the manager twice...the server gives us our bill to go along with the side of cockroach. After, the manager finally comes over and we had to ask if they are really going to charge us for our meal....he agrees to credit our meal. No one seemed to think that one of the nastiest bugs crawling down the wall was that big of a deal. If they have them crawling on their wall in the dining room, who knows what is in their kitchen! Disgusting. We will not be back.
(1)
Amanda A.
I don't know if my boyfriend and I have become burger snobs or if this place is just gross. Everything we ordered tasted previously frozen, possibly microwaved and then steamed or thrown on a George Foreman grill. Completely flavorless and a really awkward sponge texture to the meat. The fries were mediocre and also tasted previously frozen and flavorless which explains why they advertise that seasoning which masks the basicness of the meal. We could have walked away just disappointed but once we received the bill we realize we could have eaten somewhere we actually enjoyed that was fresh for the same price. Definitely on our never go back list.
(1)
Mari A.
After being a frequent customer for years I will never come back again. My fiance and I first walked in and we see a teenager just sitting on the counter texting. Once he saw us he jumped down and said "my bad haha" and walked us to our table. I ordered the clam chowder.. I didn't expect anything magical considering I am ordering from a burger joint but when my food was brought out to me it was still cold in the middle and as well as the sides of the bowl. I told our waitress and she had the manager bring me out a new one and as he gave it to me he never said one word even after I said thank you, as if this was my fault. He then went to our waitress and starred at me and my fiance while they talked... perhaps about us. I will not return here again rude staff and low quality food.
(2)
Kasee H.
I won't be back! Not sure what all I sat on since they can't wipe off the chairs before the next guest. Took two full hours from the time we sat down until we left, because our server was very incompetent of waiting tables. They messed up the food, still I will say it was good, however due to cleanliness and wait time I won't be back. Even after the table behind us complained the manager still was no where to be found and not watching our table or his server!
(1)
Dee S.
Don't know what's going on with Red Robin, but I don't like it. Sunday afternoon at 2pm its gorgeous out and we want to sit outside and see that the patio is empty. We ask at the hostess stand if it's open seating like normal and are told no, only open seating is at the bar itself, but there is a 25min wait...REALLY? There's 2 tables with guests on the patio and a high top in the bar but we have to wait....irritated and hungry! So boyfriend and I sit at the bar with immediate seating, that's fine at least it's quick. But if I'm a server and you're not seating my area, I'm not making money. So I order what I normally do and order garlic fries, which is an up charge only to receive different than before. Bartender shares that they changed to a dry rub" a month ago instead of the fresh garlic. THEY SUCKED! !!! So disappointed and still had to pay for them. Aside from that service was good at the bar, but Red Robin isn't the same. The management is different than it used to be, there are no regular servers anymore and the food was. .. just okay. Used to eat here multiple times a month but time to find a new hangout.
(2)
Dina T.
We are visiting Arizona from Michigan. We have visited a plethora of Red Robin restaurants across the country and this was an average experience. We were greeted pretty quickly and had our waiter come immediately. He was super nice and his service was great. The food took a pretty long time to come even though they weren't busy. Food was warm and good. Our waiter was also behind the bar making drinks so all things considered, he was attentive as possible. He cleared our fishes quickly and took my plate before I was finished. I didn't say anything because he was quick, which is appreciated but I would have definitely eaten the rest of my meal had my plates stayed. I think he was just trying to stay on top of things while also running the bar area. Overall, a good lunch!
(3)
T W.
We really don't come here often. It's a burger joint. I can do burgers at home. Plus it's a chain which I try to avoid most of the time. But it was late, we had a coupon offer, and a burger sounded good. So we decided to show-up. As this is a burger joint I will rate it accordingly. I will not compare it to Vintage 95. This is a place to get a burger, maybe a salad, a brew if you are so inclined. Nothing fancy. They have several variants on the burger. You can get a classic burger (with the usual onion, tomato, lettuce), a chili burger (great if you want people to avoid you for the next few hours!!), a mushroom burger, a BBQ burger, a bleu cheese burger, etc, etc. All of these feature endless fries. I like that. They just keep bringin' them fries!! Service was fine. They could have been a bit more on-their-toes about refilling fries, but it wasn't too bad. Burger was cooked properly and tasty. I like using their house seasoning (in a shaker bottle) on the fries. If you're gonna go to a chain to get a burger, this is probably one of the better places to go. For what it is the food is good and the service is fine. And bottomless fries is ALWAYS good. :-)
(4)
Michael T.
Came here today for lunch with my family and the service was terrible. They were busy, but had a lot of staff. It took forever to get food and the burger I received was super well done and very crispy. Would not recommend going to this location.
(2)
Matthew G.
Great burgers and great fries. This ovation gets busy, but the patio is open seating and is in shade during the evening. Their mister system also works good. We had Christopher tonight, and he was on his game and super courteous. Can't beat these burgers!!!
(5)
Elizabeth R.
Terrible. Wish I could give zero stars. The service was bad. Our waitress was lazy and forgetful. We had to ask multiple times for napkins, forks and lemons. All 5 of our meals were cold. The fries were all cold. Asked to speak with a manager and he was very condesending, he gave us a measly $9 off of our bill so we still had to pay for cold disgusting burgers. Don't waste your time eating here.
(1)
Christine L.
The service was great but the food was gross. I ordered the Red Robin Royale and it comes with a sunny side egg and my egg still had the white part uncooked. It was disgusting. The egg was broken apart on my burger and it was very unpleasant to the eyes. The first batch of fries I get was cold and hard, but after my refill, it was great. Service was great. Food came in on time and my drink was always full but the food was just unacceptable to me.
(2)
Bill S.
The food was good. However, the service left a bit to be desired. When we came to the table, there was still food debris on the table and one of the chairs. We ended up wiping it off ourselves. We also noticed that this was regular practice for this facility since they would seat their guests and then wipe the table in front of them. To note: They also got my order wrong and by the comment of the waitress, it seemed to be a normal occurrence. It is Father's Day, so they were probably busier than normal, however it doesn't excuse the lack of attention to detail. Aside from that, everyone was very polite and cordial. Since these issues seem to be the norm, rather than the exception, I am only giving 2 stars.
(2)
David W.
Gave the place another try. puke. waste of money. super low quality food. mac and cheese was garbage. Gourmet Burger? What a joke. Very small portions of terrible food. Stay away from this place. Sticky menus etc. gross. go to burger king. much better.
(1)
Brittany S.
Had a less than desirable dining experience. It was 1pm on a Sunday and they were very busy but that shouldn't be an excuse. Three times my food was brought to our table incorrectly. The second time the food was brought out by the manager and he let me know that lunch was on him. While I appreciate him comping the meal, I would much rather of had someone stop and take the time to listen to the order or pull out a pen and write it down to ensure it didn't get sent out incorrectly two more times. Everyone seemed rushed and I felt more like they were comping the meal to avoid a bad review, not because they cared at all about me as the customer or the experience I was having. Take the time to show empathy to your diners. The server and the manager weren't rude in anyway, and I could tell they were both working very hard, I just wanted to share my thoughts.
(2)
J R.
This location doesn't really seem to like you to come here, it feels like you have bothered them when you check in. The kitchen is incredibly sloooow, and everyone may not get their order at the same time! And when I got home, I realized I had cleaned their booth seat for them, there were three or four smudges of crud across the hem of my new cream blouse. So if you still think you want to go there be sure to wear black! BTW I have enjoyed Red Robin at other locations, this one needs someone to get control.
(1)
Tina Marie E.
Great place for the entire family. Food is pretty consistent. We've tried just about every burger there is on the menu. We love the black and bleu and the shroom burger are our faves! It's usually always pretty busy (you could wind up waiting up to 20 mins or more) here but it's worth the wait if you're not starving! Hostesses are always polite and the wait staff is great. Love how they sing happy birthday to you and you get a free sundae. Don't forget your Royalty card! :)
(4)
Zachary R.
This is my first yelp review. I've never had an experience bad enough for me to feel compelled to actually write about it. My wife and I used to love Red Robin, and this one is really close to our house. We haven't been there for about a year, since young kids are not always conducive to a great dining experience. After tonight's visit, I feel like my four year-old could run this place better. We arrived around 6:30 on a Wednesday night. Not exactly prime time. There were plenty of open tables and we were sat pretty much right away and assured our server would be "right with us." Twelve minute later, our server comes by for our drink order. We let her know we were ready to order our food too, and placed our food order. My wife got the Whisky River BBQ Chicken wrap, and I got the Tavern burger with mustard and pickles. We ordered a corn dog and a milk shake for my son, and chicken tenders with milk for my daughter. My wife also asked for some fries in advance (typical when we come here) to give the kids something to nibble on/distract them. This is when the wait starts. We got our drinks a few minutes later, but our server told us something was preventing the shake from being ready (I'm not sure what the issue was). Still no fries. We wait some more, still nothing. Finally, after about 20 minutes, our server brings the fries out, and then our food arrives 30 seconds later. Lots of good those fries did. When she came by, the server said the shake was still not ready and the manager would be comping it. Upon looking at my burger, I realized they did not include the mustard or pickles, so I waited another six minutes to flag down our server and let her know. A few minutes later, she brought the mustard and pickles. The burger was good, and my wife said her wrap was "fine." Our daughter then projectile vomited all over my wife, which we think was from the milk being old. Hard to verify, but she isn't sick and was fine all night after we got home. So my wife left with my daughter, and my son and I stayed behind to pay for the meal. The manager finally comes by with the shake, assuring me we would not be charged for it. This was pretty underwhelming, as it was a 99 cents children's milkshake. How hard it is to mix some ice cream and milk. I paid and left, vowing to never return to this location. Seriously, don't bother. There are plenty of great restaurants to go to around the mall. Pick ANY other place and you'll have a better experience.
(1)
Sadie L.
Great food, as always. I've never been to a Red Robin that didn't have hot, fresh food! Service was good, though I wasn't a fan of the wait - especially when I could see lots of empty tables. Might have just been under-staffed that night. One pet peeve of mine is the portion size of the fries. I realize America is full of fat asses and we need to cut down and all, but when you say "bottomless" fries I expect more than 10 at a time. Come on now...
(4)
Kayluh D.
So i was given the oppertunity to revisit the location. i did so call around 6:00pm on the weekend. First the telephone prompt for To-Go orders was answered on the first try (Hooray!) and the lady got my order (exact same meal as my previous post). i was given an estimated time of pickup for 10-15 minutes. The restaruant was very crowded again, and i was left to stand in the bar walkway because there was no other place to stand. the upside i was greeted right away by the bartender, i believe her name was chelsea. she was very friendly and courteous,i thought all was going to be successful on this visit. but after a few minutes of waiting it ended up turning into a loongg wait. i do not believe it to be her fault, but the kitchens. i am assuming my order was lost in the line up. i believe i ended up waiting a near 20minutes for my food after my 8 minute wait when she went back the first time to pick it up. being that there is no proper place to wait for to go orders (there was another gentleman and his family waiting on the opposite side of the bar entry door) i was essentially in everyones way. i constantly had to shift my position to allow for customers and wait staff to pass through, and a busboy accidently hit into my purse and dropped silverware. my patience was waining fast. being as i had arrived on time. chelsea was very attentive though and kept checking back for my meal. i felt bad for her because the expression on my face probably went from being chipper, to just wanting to leave and say forget it. however, eventually i recieved my order. i checked the box right there in the restaruant since i leanred thr last time i should probably do so. i was happy with what i saw. plenty of golden delicious fries and multiple strips of real bacon on each side. that is why i decied to give 4 stars. the food is wonderful when actually served correctly. it is just the service and time management that leaves me sour.
(4)
Dana B.
My husband has never been a RR fan but was surprisingly pleased with his burger. He had their original burger minus cheese. He said it was tasty and juicy. I had turkey croissant. The bread and soft, veggies fresh. I'm always pleased when there's options other than fries without an additional charge. I had the salad with poppyseed dressing. The dressing was a tad sweet for my taste. Service was a bit wonky. I must've had my invisible cloak on. Either that or for some reason she was fearful of making eye contact. Luckily another waitress was very pleasant and didn't mind refilling my husband fries. My review went from 4 to 3 because of service AND because I find it unacceptable for a restaurant in the dessert not to filter their water. We all need to drink lots of it, especially on days over 105. Their water tasted awful and was undrinkable.
(3)
Amy T.
This place is a miss most of the time. In the past the food was good but last night it all was just plain bad. Bad customer service, dirty table/booth and the restroom was worse than a truckstop. The fries were bottomless but also old and dry. Stay away!!
(1)
Nancy M.
This was NOT a positive Red Robin experience and I'm quite disappointed! This was our first visit to this particular location and likely our last. The service was just okay...we started with one server and then another server mysteriously showed up and explained that our other server was too busy. Oh, okay. The first server didn't bother to give the second one our rewards number and the second one was less than efficient, let's just say. But that's not really the biggest complaint. It was FREEZING cold at our table, which is not something we Arizonans often complain about, but this was ridiculous...teeth chattering cold! We asked three times for something to be done about the temperature to no avail. We were right under a fan and were told it couldn't be turned off. Someone (a manager maybe?) told us that he turned it up from 73 to 74 but that was the best he could do. So, being extremely uncomfortable and dealing with slow service will have me spending my money elsewhere in the future. So disappointed with this Red Robin!
(2)
Neka N.
The burgers were delicious as usual. The bad part was that they took forever. The fries were okay but not that great. The reasoning behind the two stars is the service was slow and our waitress was not very attentive because she had too many tables which I blame on the manager. The place was crowded on a Friday at 5:30. Too many screaming kids with inattentive parents were present. If I didn't know any better, I would have thought we were at Chucky Cheese. Next time, we will opt for takeout.
(2)
Mark O.
I know why the three stars, because it is becoming more of a kids place and it is loud. But their burgers are GREAT, onion rings are GREAT, and service is usually good. I've been going to Red Robin most of my life around the country, and while I don't go as much as I used to, I always smile when I take a break from my diet and go. Traditional Americana burgers. I've review a bunch of restaurants for my list today. I just made the decision to go to THIS one tonight...It has been too long.
(4)
Jamie L.
This place is a miss 70% of the time. The service at this location is generally subpar at best. First our pretzel bites arrived burnt and rubbery so they bring back a new batch with the old cheese... YUM. Not. Then the food arrived cold after we waited for it forever watching it sitting in the pass but it never got to us until it was too late- seriously! Trying to play it off like it was hot off the grill. Disgusting. Poorly managed. Poorly excecuted. Please get some help.
(2)
Erika C.
I don't see what the big deal about this place. My first time to red robin was less than impressive. Our poor waitress was overworked and very forgetful. The food was subpar. I won't be going back, that's for sure.
(3)
Cherie S.
Good food. Good selection. Friendly employees. Menu items a little pricey. Great shakes & onion rings.
(4)
Helen H.
The service is getting worse and worse here. It takes at least 25-30 mins to get a table on the weekends and another 15-20 before your food arrives. Plus unlike most Red Robins they don't bring a plate of fries while you wait and when you do get your order they only give you a half order of fries. The only reason I still give it 3 stars is because the food is still good, as long as you can wait 40-50 mins. Make sure to proactively ask for fries while you wait for your food, the waiters/waitress won't offer it and they won't offer to bring more out unless you ask, which I find different than most Red Robins I've been to.
(3)
J. C.
This is a good place to go if you have kids and need something more substantial than Peter Piper or McDonalds. The place caters to families, the food is always good, they have a full bar, and this one also has an acceptable tap beer selection. I have always been pleased with the service here. We were there this past Saturday, the place was very busy but all of the wait staff were pleasant even though they were really hustling.
(4)
Mark G.
We received top notch service from Amanda. They cater to my wife's severe food allergies with out any hassle. Food always tastes great and is always hot. You don't always find service like this in a chain restaurant...
(4)
Kim M.
Great staff. Good food. Always a great place to grab a quick bite. Usually the whole crew can find something they like.
(4)
Arizona T.
It's a good place to bring the kids for some average bar food in a fun setting and decent hamburgers. Don't expect anything amazing. It's just a sit down Burger chain.
(3)
Kimberly A.
My husband is a burger guy and despite our last two awful experiences at this location he talked me into giving in one last try. It's been two years since our last visit so I was hoping it had improved (couldn't get much worse), but boy was I wrong. Went there today (Thur about 1pm). 20 min later the waiter took our drink order. We ordered an appetizer which never did arrive even after we reminded our server. Our 20 mo old was getting fussy so we asked for a small plate of French fries, which also, never arrived. 40 min later our food arrived and once again, just like before, it was COLD. I ordered a hot prime rib sandwich. Ridic! My daughters grilled cheese was blah with unmelted cheese, fries were cold, and my entree was missing the coleslaw. I politely requested it again, but it too was elusive. They took my sandwich back to the kitchen and nuked it. Seriously I cannot say one good thing about the quality of the food or service. Truth is, I will tolerate sub par service for a good meal, but everything from the iced tea to my stale bread and the undercooked and tasteless steak fries was beyond disappointing. Our toddler even refused the fries and he eats everything!! We spoke with manager after paying and she offered a comp. Umm no thanks but greatly appreciate the gesture. The mgr was a sweetheart and admitted our server was normally a bus boy but they got so busy they had to have him serve. A scheduling problem maybe? Anyway it just couldn't make up for the awful food. I would avoid this RR. We can't make sense of the good reviews. Only thing I can think of is its young people who are happy to get a meal from somewhere other than Wendy's. Personally, I'd rather have Wendy's.
(1)
Holly S.
Red Robin has great burgers. I love that they also have the option of Boca burgers or Gardenburgers to replace your regular ground beef with if you would like. The wait staff is always attentive and friendly and my drink is never empty. They have a good selection on their kids menu too which is always nice for my super picky kids.
(4)
Michael J.
Best burgers. Unlimited fries are the best. Gift card program is a must.
(5)
Derek N.
Good selection of burgers and drinks. Excellent bottomless fries. Tops for a chain burger place.
(3)
Mairi F.
I have eaten at this location a couple of time. The food is always fresh, hot and cooked the way I ask. Service is excellent. I will be back :)
(5)
Blake T.
Really enjoyable eating at this place, it's runned very well...service is great. And the burgers are awesome. Very laid back atmosphere and you leave there feeling full.
(4)
Jason H.
Why do we keep coming back to this place? There was a running gag on Cheers. Norm would come in complaining about his recent visit to the Hungry Heifer. No matter how bad the food was, Norm always went back and he never knew why exactly. I feel that way about this place, except I know why I keep returning: because my youngling likes the place. If we didn't have a kid, or had one with better taste, I'd probably never return. Look, it's not that the burgers are bad, it's that they're so mediocre. They are memorable for being so unmemorable. The one burger that I did kind of half-way enjoy (something with slaw and hot sauce I think) was discontinued. Chicken sandwiches are in the same class of unmemorable foods. So I stick with salads, which as salads go are pretty dull, and French onion soup. About that soup: I'm under no illusion as to what I'm getting at Red Robin as far as French onion soup goes. I've had some excellent onion soups (try Zinc Bistro or Sophie's sometime). I've made exceptional onion soups myself. Here, all I expect is that it kind of taste like an onion soup and that the onions are at least cooked down enough to be tender. This place used to be able to deliver, but recently the onions have been rather firm and the pieces of onion in the soup on the large side. The soup guy isn't slicing his onions fine enough and he's not cooking them long enough. I found the same thing happening at the Red Robin over on Cooper and US60. You know what I decided? SAME SOUP GUY! He's just traveling around making lousy soup. At the other store he's actually going to the trouble of burning some of the onions beyond recognition so that you get mostly undercooked onions with a few pieces of carbon floating around for good measure. Just get rid of this guy, cook the onions properly, and we're back in business, Red Robin. Just you and me and your reasonably tolerable onion soup.
(2)
Katrina B.
Had a wonderful lunch here with some friends. I ordered the turkey croissant sandwich but we shared some onion rings and spinach artichoke dip. Everything was delicious and the servers were very friendly and prompt. We had a three year old in our party and she is a very picky eater, especially when it comes to her favorite mac and cheese. She was very happy with what she got. The french fries, which is what I have always heard is the best part of this place, were very tasty and I can see why people enjoy them. I would go there again, for a chain restaurant it was enjoyable.
(3)
Matt K.
Excellent burgers! EXCELLENT service!! Drinks were there before we finished them. Atmosphere was nice. Fries were great--unlimited too! Go there! You won't be disappointed!
(5)
Julie M.
Got a craving for a burger, and found a coupon in the mail for Red Robin, so I decided to give the place a shot on a Friday night. At 7:45 p.m., there was a long line of people out the door - no way am I *waiting* for Red Robin, we'll have to try another time. Went back again on a Sunday at 5 p.m. No wait at all, though the place was on the busier side for this time on a Sunday night. The waiter was fine - got the orders right, brought timely refills on the drinks. He hustled, but acted too busy to actually be friendly; I don't think the place was *that* busy. The burgers were flavorful as were the unlimited steak fries. Dinner was inexpensive, especially with that coupon ($28 total, including tip.) Will definitely come again when I want another burger.
(4)
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Address :2235 S. SanTan Village Parkway
Gilbert, AZ, 85295
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Loud Alcohol : Full Bar Outdoor Seating : Yes Wi-Fi : No Has TV : Yes Waiter Service : Yes Drive-Thru : No Caters : No
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Sandra V.
Love the crispy chicken sandwich! Fries are delicious! The wait not so fun! We went in around 12:45p, got a table right away, but we waited fifteen minutes to get our drink orders in and food took quite a while to come out. The screaming kids were not so fun either!
(3)Brett C.
I work in the restaurant industry so the next two cents I'm about to offer should not be taken lightly. I have a terrible habit of watching and critiquing restaurants as I'm eating, but very rarely will I post about my experience. I come to Red Robin frequently, always hoping my experience will be better than the last. The food is always delicious. There's no doubt about that; however, the service is consistently poor to fair in ranking. It took close to seven minutes after arriving to be greeted and asked if we'd like drinks. I travel with a 5-year-old so I expect a children's menu of some sort. That never came. It took our server THREE times at our table to even ask if we were ready to order. He would come by and say, "be right back" every time. I was ready to go right away because we are creatures of habit and get the same thing every time. I'm not saying he should have known that, and I understand he was busy (although I only saw one other table he was serving), but he should have at least asked. The managers were involved and walking around as they should, but you'd think they would make more of an effort with their guests. I didn't see them attempt to talk to tables or check in to see how things were going. There is a very cute, middle-aged manager who works at this location and she ALWAYS checks in on the tables. She's the blonde one if you ever stop in. She's genuine and very sweet. There was one server named Aron (I think that's how it was spelled on his tag) who I saw always with a guest, constantly checking in, and getting drinks and food out right away. He wasn't our server, but he looked like he knew a thing or two about good service. This isn't a terrible place for lunch, but if you're with a child and you don't look like you'll have a bill over $50, you might not get the greatest service. For the record, despite this review, our bill was $11.61 and I am leaving a $20. I hope that proves how much HOPE I have for this place. It has some great potential.
(2)Janet O.
This is so bad. Our waiter took a good 10 minutes to wait on us and another 15 minutes to serve the food. It arrived cold. He finally redid our endless fries after the meal was done. He was the bar tender too. His name is Rocky.
(1)Walt K.
Wow, that was not good. Been a while since we came here, uses to be really good. We called ahead so we were seated quick. Started will pretzel bites which were grease sponges, one bite and sent back. Manager apologized. We each ordered different grommet burgers, haha! I had chili burger, zero flavor, I mean it, no taste. Even their famous fries were gross, try changing the grease once in a while. Will never be back.
(1)Natalie W.
The quality of this place has gone done. For a chain restaurant, I used to like their salads and burgers. Last night I ordered the cobb chicken salad, the chicken was not good, horrible quality, and the bacon on the salad was disgusting, undercooked and chewy. The food took forever to come out, and the Mac and cheese was cold. I'll never dine there again. Very disappointing.
(1)Sundoro T.
We are here for lunch at red robin. The burger was mediocre and the bun was not wrap so it's soggy . I mentioned to the waiter about the soggy bun, she said we can ask for the paper wrap. The place is not clean, dusty and notable on shades and lamps.
(2)C-dilla K.
My husband and I joke that there is a sign on our faces when we come in that says, "please ignore us." It's not just this location either, the one in Tempe has provided forgetful/nonexistent service the past few times, too. That's frustrating because a soft drink costs nearly $3 here, so something as simple as refills would make me feel like I'm getting more value for a $3 iced down soda.... The bottomless fries are advertised and posted everywhere, which, again, makes you feel like you're recovering some value when you pay $12 for a burger. But, alas- the service has been either irritable/snarky when fries and refills are requested or it's just nonexistent altogether. Tell me why I'm spending $30 here for 2 people again? In n Out is across the street... 1 star because the burgers and fries really are delicious. No other stars because that testifies to how disappointed I am in what used to be a good, consistent franchise. Unfortunately our experiences have been such a let down as far as the service is concerned, we'd rather save our $30 and avoid the crying children and just stay away altogether. Maybe we'll sit at the bar if we ever go back... at least someone has to acknowledge you there (hopefully? ).
(1)Wendi M.
I took my 2 year old son here for lunch today. Ordered him a cheeseburger. When they brought his burger to our table, the cheese seemed to have been missing. I let the server know, she took his burger and said she'd get some cheese melted on it. Well, she brought his burger back with a thick, cold, unmelted slice of cheese on it. Did she really think this was acceptable? Apparently so, since she brought my bill shortly after. Mind you, I am also currently 36 weeks pregnant and super emotional right now. I wished I were able to pull it together to actually let her and the manager know about it. Unfortunately, I ended up giving my son my meal, paying my bill and going out to my car to cry! Needless to say, this place has lost a very loyal customer.
(1)Kimo K.
Went for dinner last night with my GF and her daughter. We called ahead for check-in and were seated immediately upon arrival -- I was impressed. We ordered the tower of onion rings as an app and that was good -- the last time we ordered this they were pretty soggy and ugly. I had the seafood platter and that was good. My GF had the chicken and chips platter and she liked it too. My GF's daughter ordered one of their gourmet burgers and she said is was OK too. But the bottom line is although the service we got was good, the prices are high for "average" food. Not bad, but not impressive. But to be fair, in my entire life, I have never/ever had a burger that really impressed me. I love good burgers, but I have never been overly impressed by one.
(3)Sue H.
Although hostess indicated a 20 minute wait and we were ready to leave with our 3 hungry kids, the manager said he could get us a table more quickly and we were seated within 5 minutes. Our server was new, and was honest that the happy hour beer specials really weren't special. So we paid $6 each for craft brews which were not on happy hour. The restaurant was packed, and our server was clearly overwhelmed but very sweet. All dishes were delivered except spouse's burger. After 10 long minutes and no burger, the manager happened along and I flagged him down. The burger was ready and waiting, just never delivered. Food is standard chain bar food, quality acceptable, not memorable. And why is this the only restaurant chain without free wifi?
(3)Kathy M.
We love Red Robin, though sometimes skip it as it's very family friendly and tends to get loud and filled with kids. Yesterday husband I stopped by on Sunday night and it wasn't full of screaming kids, so we decided to get our burger fix on! Husband and I each got our drink on, him with a Blue Moon beer and me with a strawberry margarita. We started with a full onion tower which was delicious! It came with ranch and some other sort of spicier sauce which was awesome! For burgers I got my usual which I'm ADDICTED to...whiskey river BBQ burger with a garden patty. Let me pause to say how wonderful Red Robin is to us non meat eaters!!! You can pick a garden burger (my fav!) or Boca which is beyond cool. I love how every burger on the menu can be served with one of these meatless goodies! My carnivore husband devoured his bacon cheese burger. The bonus, bottomless fries! You can not beat that! We ate until we couldn't eat anymore. I can't wait to go back!
(5)Cat G.
Food is always great at red robin but carina made our experience exceptional. She was probably the most attentive server I've ever had, was sarcastic and witty and just had fun with our table. Also a Chicago girl which is probably why she was so great! Thanks carina!
(5)Heather Z.
On March 7 my husband and I arrived at Red Robin around 6:15pm understanding there would be a wait as it is a Saturday night. Upon arriving a host was holding the door for other patrons and just as we approached he walked in and did not hold the door for us as well. We got inside and put our name on the list and were given the estimated wait time of 30-35 minutes. After waiting for about half an hour a party of four sat themselves at a table on the patio. We waited an additional 10 minutes before giving up. In that 10 minutes the party of four that seated themselves had received menus, drinks, and fries. After this experience we do not plan on going to this location again.
(1)Chheng L.
Burger was good - juicy and delicious. Fries left much to be desired. It lacked the crispy outside I like in French fries. I remembered them to taste a lot better before they made them "bottomless fries". Perhaps they've downgraded. We also shared some wings as an appetizer. They were barely warm but flavor was great. The "fresh made kettle chips" that accompanied them were also cold. They tasted like bagged potato chips. Will come back for burgers, maybe.
(3)Christa L.
We decided to eat here before catching a movie during the Thanksgiving holiday. The hubby and I don't usually choose chain restaurants, but it was the kids' choice and we actually hadn't eaten at a RR in quite a few years, so we agreed. I used to LOVE the steak fries, but this particular night, they were dry and overcooked...big disappointment. All burgers ordered were decent and pretty much what we expected. Nothing spectacular about them. The service, however, was great and they weren't as crowded as we expected them to be given the time of year. Overall, it was a pretty good visit and I wouldn't be opposed to returning if it was suggested by others. :)
(3)Connie M.
I know remember why I don't come to Red Robin anymore. Service is slow even for a weekday it took 30mins for food to come and the sever barely checked on us. My husband ended up drinking my glass of water because no one ever came to check if we needed refills! When we asked for an extra basket of their endless fries it came out cold!
(2)Andrea C.
I normally love Red Robin, but my experience here the other day wasn't as good as it could have been. We got there around 4:30 or so, and there was apparently a 25 minute wait for a table. Even though there were empty tables in the restaurant. Maybe it's because there were 5 of us plus a highchair? I don't know. My father-in-law notices that there is a table on the patio and asks if we can have that one instead. The host stand said yes, it's first come first serve on the patio, but got very snippy that we didn't want to wait. So we go outside and have to find someone to clean off the tables (we needed two since they were only 4-tops), and the person who did looked extremely annoyed to be bothered by doing so. He cleaned off the tables, didn't put them together for us and rearrange the chairs, and gave us a highchair with crusted on food and liquid spilled all over it. So we had to clean the highchair off, put the tables together and arrange all the chairs. I also had to go track down silverware and napkins because there weren't any placed on the table. Our waiter was the bright spot - he was prompt, very nice and took our orders quickly. He brought us our menus (and a kids menu right away when asked) and made sure we had waters and our appetizer as soon as possible. My sister-in-law (she's 12) ordered a milkshake and he brought her a large one instead of the kid size. My food was good - we had the onion ring appetizer (YUM), I actually just got the pick 2 appetizer for my meal. Cheese sticks and zucchini sticks, both were good. My drink was lacking in the flavor arena - I got the Sand in Your Shorts. It tasted mainly like sweet and sour. Nothing like what I was expecting. So three stars instead of two due to our waiter. Wish I could remember his name!
(3)David D.
Red Robin is open later than their competitors which is a bonus for people like me who eat late. The bottomless fries are amazing. You have to try a chili burger. Their chili is delicious and mixed with onions. The prices are comparable to their competitors. The service was decent but could have been better. It could have been because I was the last person in the restaurant at night but still. I will be coming back many times in the future.
(4)Carrie B.
7pm on a Thursday night and we had to wait for 20 minutes for a table. Then more wait to be notice by our server. Took forever to get our food. I asked for a water, and they server asked me "bottle or tap?" which is a fair question I assume. But when I was caught off guard, because I wasn't used to the question, he said "I ask because I refuse to drink tap water, it's gross"....that was a bit much.
(3)Christie M.
Horrible! Went in for a "quick" dinner since husband had a meeting at 730 to be at. Got sat and ordered by 6:19. Waited. Waited. Finally asked at 7 if our food will be coming soon and explained if its going to be much longer we will need it to go. Waitress said it should be out soon and she will go check. She then proceeded to clean the other tables and ask the table behind us if they needed anything. Once our food did arrive it was, of course, disappointing. Our son's grilled cheese was not even warm, my soup had the "it's been sitting" film over it and came w/o the bread. We didn't have time to get things fixed but when we mentioned it to the waitress she did offer to nuke his sandwich... Why do they have a microwave?? While scarfing our food down we ask for the check and it arrives wrong. Takes going to "the manager" to get it fixed which, of course, takes forever! We have been here only when good deals have been offered and literally the last 3 times have been horrible! Not even worth it anymore. 3 strikes, done.
(1)Josh P.
Our waitress had very good customer service. Some of the employees seem to get lost easy. As for the food...... They got 3 of our 5 plates wrong, and I'm sure it is because of the young teens cooking the food. They seem to play games in the back and do not take there job seriously. I feel bad that they will be serving our veterans free burgers on 11-11-14.
(2)Mike M.
Poor execution. The fries were cold and hard and old. Service is pretty slow. I would avoid this one on a Friday night. Too bad, I usually like red Robin.
(2)Mike M.
If there was a zero star option, that would have qualified for this restaurant. My friends and I waited for an hour for our food, with the nice benefit of having no refills of course. Once we got the food, it was cold and inedible. We didn't get any refills of fries, only ten initially to split between the three of us. 1 out of 10 stingrays would never come again, terrible customer service overall.
(1)Kaycie S.
Well, This is a hard one to write because there is not much to say....which I think says it all! The food is hit and miss, sometimes the burgers are decent, sometimes not so good. The appetizer menu is a little more consistent, but how hard are onion rings and fries? I always seem to walk out of here with a bill that doesn't seem to fit the quality of food the price should warrant. The employees don't seem to be real thrilled to work there either. Again, not that anyone is ever rude, just kind of blah!
(3)Chasen H.
Burgers here are amazing! Campfire sauce plus bottomless fries make this a top spot for my family and I. I highly recommend the royal red robin burger! It has bacon, cheese, and an egg on top. Milkshakes pretty good too.
(5)Kyle H.
This has become a go to spot for a quick burger or salad. Most of the time we are there during off hours so service has never been an issue. In fact, most times we sit at the bar. I have had many different burgers. And I also enjoy the salads. The endless fries are good (and bad thing!) I have read several reviews in which service was bad or slow. I have not experienced this. But again, most times going during off hours. I do also enjoy the shakes. I nice change to the fast food for a quick burger, sandwich or salad.
(3)Meagan S.
Forgot to post this from a few weeks ago, but hey, you can't forget great business, especially on the coat tails of bad service. This red robin is awesome! Whatever management is doing, keep it up, the staff is great and really are sensitive to my allergies! If they make a mistake they are all over fixing, and quick!!! Thank you to the staff the San Tan Red Robin! You rock!
(5)Joe C.
A great place to catch up with friends. Good service and good food. Friday night gets busy so go early. The Bleu Cheese burger had enough Bleu to enjoy without being overwhelming. I don't usually like onions but the onion straws at the bottom of the burger were not bad. The best part was the tangy sauce! Sad to say the chocolate cake with ice cream was quite dry.
(4)Tim S.
Our visit today wasn't that good. The colossus burger was soggy and tasteless. The Bleu burger was warm at best. The waiter explained that they use a conveyor belt to cook the burgers. I thought that they had a cook in back cooking them. I found it a little odd that the waiter sat down at our booth to take our order. Overall it was at best 2 stars. I frequent a Red Robin near my work. They are much better. We probably won't be back to this location.
(2)Becky A.
I like that you can substitute a veggie burger (a vegan boca, or vegetarian gardenburger) into any of their burgers. The kids love the unlimited fries. Get's really busy sometimes for dinner and service can be a bit slow, but overall a decent place. The BF and I probably wouldn't come here by ourselves, but it's a good place to bring the kids.
(3)Susan A.
Extremely disappointing, would not return. Many reasons... Very loud, bad food, slow service, even the water was not good.
(1)Jaime C.
Had to call 3 times and let it ring forever just to make a Togo order. Then once it was made he said "let me make sure I have some". He came back on the phone and said it would be ready in 5-10 minutes. it wasn't. We waited a while inside. They seemed to be short handed which was only comical because 5 minute after I arrived a server left without offering to help me and there was one standing outside alone in the dark- very safe. Worst location I have been to.
(1)J Pete M.
Had the October fest Burger. Yes, really tasty. Filling for a big guy like me. Steak Fry a bit salty, but OK Thanks Rocky Good suggestion.
(4)John G.
Okay, lets start with when I first walked in. I ate here yesterday morning, I walked in a couple minutes after they had opened at 11;00 am. I was greeted by a real grumpy dirty blonde haired girl that was not very friendly at all.....really at 11:00 am when they first open and already grumpy. Not how I like to be treated. I have been going to red robin for the last 10+ years and was so excited when they opened this location. What I have noticed is that it keeps getting worse each time we come here. My family and I frequent this place less and less as the years go by. We try to think positive and try to give it another try to no avail that things are getting better because they are not. I was seated right away in the bar area in the very first both.I had a nice server who was also the bartender. What I ordered was the Hunk a burnin' love burger with the burger which I asked to be cooked med well. The burger was so mushy but I swallowed it down without complaining because I was so darn hungry. Oh and by the way the quality of the burgers has declined quite a bit and burgers are all now preformed to be a perfect circle. Me no like as they must be frozen and grilled that way. Huh. I asked to get the spicy catsup and was given one tiny container full for two rounds of fries that I had ordered which was definetly not enough. I waited to see if they would offer me more and that never happened. I saw a little short guy go by which I am going to say was the manager in a light blue shirt. Passed me by not once,not twice not even three times but four times without asking me how things were going or how my meal was. This place is lacking of good management and service along with food quality. This is my last time going to this location as well as going to any other location. They have also gone more to bar type food and atmosphere. No longer a family establishment. So long Red Robin. GO ELSEWHERE FOLKS....THERE'S A LOT MORE CHOICES WITH BETTER BURGERS AND PRICES. Try Fuddruckers at SS Springs mall.
(1)James H.
I picked this Red Robin for a reunion dinner with an old friend I hadn't seen in seven years and it couldn't have gone better. As we came from different ends of the Valley we agreed meet and as I arrived first I was offered to be put on the waiting list immediately. Thus when my friend arrived we were seated almost right away. The waiter was informative (he knew the menu) and once we ordered the food arrived quickly. My burger was spectacular although the endless fries policy resulted in more than the two of us could eat. And I and my friend caught up on old times we were not pressured to move on as I have experienced elsewhere. A perfect evening! I will be back!
(5)George G.
Bleu Burger was delicious. I'm a fan of it for now. And berry lemonade is gorgeous... Staff is very friendly and talkative. Fries was a little hard for me. But it's OK. I suggest it to my friends.
(4)Mina R.
We dined at this location on 03/14/2014 evening. Pros: The food was fantastic! Cons: We call ahead and put our name on the wait list. We get there and they don't have our name on the list. So whatever. The wait time is estimated to be 25-30 minutes. So....we put our name on the list once again. We wait about 40 minutes. The hostess comes outside and says sorry but our ipad system is down. Meanwhile we notice the patio is empty. Its first come first serve. We go to check it out and a server comes up to us and says to take a seat if we would like and that we have 100% of her attention. Awesome! We sit and we order. Five minutes later a party of 25 comes outside. We get our food. We didn't get napkins, and didn't get any refills. Not even a question of weather everything came out correctly. At that point we understand that she is going to be busy but we expected for her to at least come and check on us at least once. Well she did...... when we were almost finished. We wanted more fries. That took another 10 minutes. And I have to mention that she didn't bring out our food and didn't refill our drinks. We did manage to get the attention of another server to get more fries, drinks and some napkins. Meanwhile the large party is being taken care of completely. And.....the manager is helping her with that large party. He looks over at us at least twice and never bothers to ask if we need anything. We were just sitting there waiting for our tab. I'm sure anybody could see that we were annoyed and ready to go. We made eye contact and he just passed. Nothing. So after the other server brings us our tab, our original server comes over and apologizes for not giving us 100% of her time. That the large party came in and they needed to be taken care of. Ok lady....we didn't need 100% but 25% would have been nice. I get it......big party equals big tip. But how RUDE of you to treat us like trash. So disappointed. It all could have been avoided with a couple trips over to us to see how we were doing. No tip for you. We will not be coming back to this location. EVER! Completely and utterly unacceptable! Poor management at that!
(2)Jesi W.
Love the bruschetta chicken burger! And Travis, our server, was exceptional! Never an empty glass at the table, and remembered the extra ranch we ordered. I wish I had this great service every time I went out to eat.
(4)Jessica K.
My husband and I always sit in the bar because the line is usually out the door. We always get friendly, attentive servers. No order screw ups. Love the unending happy hour specials - huge $4 drafts.
(5)Lenore F.
We came here on a Saturday afternoon. The place didn't seem very busy when we came in. But the hostess did not acknowledge us for at least 10 minutes before we were finally asked how many and another few minutes before we were seated and when we were seated, the server never came. We had to leave after 20 minutes of sitting with no drink order & no server coming to the table. It was terrible and we won't be going to the Gilbert location at San Tan any longer. after we left, we went to the Chandler location and the service was excellent! :)
(1)Michael S.
Well, had to make the trip for my son's birthday . . . I was hoping for something more upscale . . . but it is always the birthday boy's choice. Had a short wait . . . expected but not unusual . . . problem . . . four groups that arrived after us of the same size got seated before us . . . and even though we asked for a table (which all four of them got) . . . they wanted to squeeze me, a 400 pound man, into a booth . . . NOT happening. Table finally located . . . time to order. Thought I'd try something different that my usual . . . The BLTA Croissant . . . B is for BACON . . . where is the bacon . . . one slice, are you kidding me. Steak Fries . . . COLD . . . Iced Tea . . . CLOUDY . . . Desert . . . didn't want to chance it. The only reason that I am giving them two stars . . . the server tried her best to take care of us and right the kitchen's wrongs . . . oh well . . . I won't have to return for a year . . . unless . . . I can convince my son to go somewhere else next year . . .
(2)Daniel D.
What happened to this place? This place used be an awesome place to take the kids. They have rebranded this location, no more red robin walking around messing with kids, no more balloons, no more tv in the floor. The menu is still good but the atmosphere had really changed. We have a four year old who loved the balloons at the end of the meal and they no longer do that. The service is also still good, we will still go just not as much fun for the kids.
(3)Ashley C.
This place is in need of some huge management change. My husband and I sat outside on the patio for a couple burgers last night and were appalled at what we saw. There were 4 tables that left shortly after we got there and when we finished our dinner 40 min later no one had cleared the tables. My husband had to stare at half eaten burgers during our entire dinner. It was so bad that a group of young boys came to get some food and cleared their own table. Are you kidding me?!!!!! It was so ridiculous. Not to mention our fries were cold. How do you mess up a burger and fries. We asked to talk with the manager and she just told us they have been very busy. No real apologies or anything. The only reason i give this a 1 is because our server was half way decent. She did not have the tables that weren't cleared. She did take our plates thank goodness. We have been coming here for years but will never return!!
(1)K W.
Food was decent, came out pretty fast. Was crowded for a Tuesday night, still seated in about 10-15 minutes. Server worked hard to make sure we were taken care of. He must have wanted the extra few bucks in tip, which I gave because he definitely earned. I'll be back mostly because of the service.
(4)Crush H.
Disappointed. Ordered burgers, they were 'meh'. Bottomless 'salad' looked like repurposed burger toppings. Fries are definitely 'meh'. Left wishing I had gone to Five Guys, Habit, Smashburger or some other burger joint instead. Over priced, over hyped. This may have been my last visit for good.
(2)Tim P.
I have never written an on line review but what I experienced today I just felt like I had to. We arrived as a party of 5 and were told it would be 15 min. I found that odd since there were many tables open in both the dinning room and bar area that would fit our party. After 25 min I asked why we were still not seated. I was told the servers that had open tables were to busy. I asked about a large booth in the bar I was told they don't seat children in that area. I asked why then did a family just depart the bar after eating and why did they just seat another family in the back area. I was lied to by the hostess and she said they had a to go order. I asked to speak to the manager while waiting for the manager the hostess found it necessary to mock me. When the manager came out he said it is policy not to sit family's in that area. I then asked why one family just left after eating there and another was sitting in the back corner. He said he was unaware. I repeated that I wanted the booth for my family he repeated the policy that they clearly don't enforced but apparently do when they feel like it. We decided not to spend our money there. He said I am sorry I said not apologize be consistent with your policy. He said I am trying to help you I ask how all he did was tell me why I cant eat there. We left and had a great meal with great service across the street. DONT EAT AT THIS PLACE.
(1)Allison O.
Great food and great service! I had a coupon for a free dessert but I couldn't use it because I also had a coupon for a free birthday burger. Our waitress went out of her way to bring me a free sundae for my birthday even though I couldn't use the coupon I had. Very thoughtful! We will definitely go back to this location!
(5)Ashley M.
Food is pretty good and so is the service. It seems to always have a slight hint of a sewage smell especially in the bar. Other than that we eat there once a month or so.
(4)Julie H.
We've eaten here many times. It's pretty good food overall. They usually have a hard time getting your food out quickly and hot. Unfortunately this seems to be happening more often than not. Recently, while waiting a LONG time for our order to arrive, we thought we saw our food sitting in the window for a while before it arrived at our table. When it finally arrived it was cold (not surprisingly). They re-heated or re-made it for us, but that added to our wait (which seemed really long already). Not a great experience. We like that you can get the fries out before your meal, this keeps our "starving" children from whining while they wait. But even this isn't consistent. Some visits we get them early, some we only get them w. the meal. Their burgers are good, prices fair, but the coordination in the kitchen needs great improvement.
(3)Michelle S.
I would give this place 0 stars if I could. We went on a saturday afternoon for a quick bite. We walked into the bar where we were the only people on sitting on high tops. Our server came in and asked us what we wanted to drink, we put in our food order at the same time. At 10 mins in, people are sitting down and ordering. Our server is bringing out food left and right. he tells us our food "will be right out". About 25 minutes later several people are now sitting at the bar high tops and some of them are eating and a couple of guys who sat down after us were already finished with their meal. We call our server over and tell him that people who sat down after are already finished with their meal, he says "Oh, don't worry your food will be right out." An indication that he was clearly incompetent was when he put in a food order after ours and is bringing it out before ours. We tell him that we would need our food to to go because we had places to be. About 10 minutes later the manager comes out (with no food in hand) and says that they must have lost our ticket in the back and he will go back there and see what's going on. At this point we can't tolerate anymore incompetence so we leave hungry after waiting over 45 mins. This location is the worst service I've experienced. Even a hefty gift card couldn't make up for this awful experience.
(1)Brian N.
Sadly, there's only one thing consistently good at this place - the parmesan garlic fries (extra crispy)... the burgers are hit and miss - and that's just a shame. Last night I tried the ghost chili sauce + jalapeno burger, and if I hadn't added bacon to it, I wouldn't have been able to finish. Bland, flavorless, and greasy. Just go somewhere else for a burger, for the love of cow.
(3)Renata K.
Ok, so I know this is a chain, and well what can be so special about a chain... Well I will tell you. The turkey burger! That's what can be so special about a chain. Seriously, the BEST turkey burger I've ever had is at Red Robin (and trust me, I've had MANY). If there's a turkey burger on the menu, you can rest assured I will order it, and time and time again, Red Robin is my favorite. I feel a little ashamed admitting this, since, it is a chain after all. But seriously, it's so moist and delicious. No one else can get it right. It's either tasty and dry or moist and flavor-less, but NOT Red Robin. It's consistently TASTY and MOIST! Yes, that's right. MOIST. (Should I have given a warning at the beginning of this review that it would be R rated?) Anyway, if you love turkey burgers as much as I do, get yourself over to a Red Robin pronto, you're welcome. (p.s. get it with cheese, duh) p.p.s. the reason I knocked it down 1 star is because 1) it's very much a "family" restaurant, which means it's inevitably loud, and 2) although they have great cocktails like spiked strawberry lemonade, the drinks are kinda pricey considering the lack of sufficient booze to drown out the "loudness" of the surroundings.
(4)Rob H.
We've eaten at about every Red Robin in the East Valley and the San Tan Village Parkway one is our favorite. Maybe because it's the newest one in the area or maybe we feel the service is just a little bit better there. The food is the same as with most franchises, so the atmosphere and service is the difference. The family had another good experience there on Friday evening and if you're a fan of Red Robin, recommend you try this one if you haven't yet.
(4)J H.
I went here a few months ago for the first time and the for the first time it was a very good expierence. The waitress came often she was very polite and well managed. We ordered an appetizer while ordering our food, but the appetizer came 3 minutes before the food so they gave us a free meal since the appetizer arrived right around when the food did. We ordered the tall tower of onion rings and have to say they were pretty darn good. They were very fresh and crispy. I ordered a burger and it was very tasty. the drinks were fresh and the place was well managed. I will definetly come back soon.
(4)Logie Z.
Weekend evening after Thanksgiving at the San Tan Village mall, again! We just wanted a quick bite before watching The Muppets. Not bad My little cutie pie and I shared the seafood platter and a bowl of clam chowder. Hubby got the bacon burger. Nothing special to really write about. Just your average satisfactory American food joint. Very good and fast service. We will come back here again before another movie day.
(3)Dan K.
Sometimes a restaurant comes across as just a fancy, sit down fast food place that just happens to serve alcohol. The food and drinks are mediocre, not a place I'd recommend to a friend and certainly not a place I'd mention in a conversation with a foody. The service is to be desired as well. Its not bad, they are actually pretty good and fast but thats somewhat their downfall. They are so fast that you feel like they are just pushing you out the door. The only thing this place has going for it is their Seasoning. Just buy one and take it home!
(2)Mike P.
We come often enough that you would think we would rate it 4 stars. As far as burger places go, it's a good one, and I prefer it to Five Guys (somehow I leave FG paying the same). The bottomless fries are good too. But take-out service is always slow (they quote 15 minutes and it takes 30). Dine-in service is almost always only average, and the first impression when entering the restaurant is never positive. We are a young couple without kids so they always "encourage" us, in a very pushy manner, to enjoy the open seating in the bar area. Without exaggeration, the pitch that we have come to expect is 5 or 6 sentences, which feels like an eternity. And it's rarely busy and we never have to wait. We do not like bar dining, which is why we go to restaurants, and when we always politely decline the hostesses do seat us as we request.
(3)Nic K.
Poor service, not servers fault store needs more wait staff for the guests. Food is always good. Ended up wet from the misters and had to move due to my table was soaked and me as we'll.
(2)Valerie P.
Service was horrible! There were tours going on and we had a 20 minutes to get my food order! Food is usually good here. The manager was very kind.
(2)William P.
This place provided the worse service i have experienced in years. Music was loud to the point of distraction. Four dollars for strawberry lemonade would not be silly if they served more than five ounces with very few refills. They advertise all you can eat french fries but since you will never see your server that is simply false advertising. Food was cold probably because our server could not be bothered to bring food. If you like over priced food and completely indifferent service this is the place for you.
(1)Greg L.
Four words. Royal - Red - Robin - Burger. Main reason I go there. Such a good burger with the nice little fried egg on top. Yes an egg on your burger....try it. Good place to bring your family. This location always has good service.
(4)Nicole H.
I normally am a huge fan of Red Robin and have never been disappointed until this evening. As usual I order the clucks and fries, buffalo style. When I order the clucks I ask for an extra plate so I can cut into them instead of trying to cut them in the basket and cutting up the paper. When I cut into the clucks this evening I noticed the chicken was extremely undercooked and by this time I had already taken my first bite. It was very pink in the middle and made me immediately stop eating. The server came back to the table and we explained what was going on, she offered to cook a whole new set. I went through the rest of the chicken to see if it was necessary and 3 out of the 4 pieces were all undercooked. I immediately gave her the entire basket back because I didn't want anything more to do with the food in it. She was nice enough to bring me out a new meal and comp me for the clucks but by then my entire table had already finished their food and had to then wait on me to eat my entire meal. I was nervous eating this basket but all seemed to be ok this time around. I appreciate the new basket and giving me my meal for free but undercooked chicken makes me very nervous. I not only will probably never order that meal again but may also avoid the restaurant all together.
(1)Bruce A.
Always a good hamburger. I had their BLTA (Bacon Lettuce Tomato and Avocado) and it was terrific. The staff was very friendly and made you feel welcome.
(4)Brett M.
Was contacted by the manager, Daren after my initial experience. He very nicely encouraged me to give them another try. I was more than pleased with my burger and fries I had this time! I had so much food, I almost needed a nap after eating. The staff was all very friendly while I waited for my to go order. I will be back!
(5)Matt S.
Today the service and food was amazing. Much better then the last time we went. Everyone was in the mood for burgers so after visiting Dicks Sporting Goods, it seemed like the right choice (its right next door) We had the onion rings for the appetizer and it was really good. Everyone left happy and full. Will def go back since they got everything together now.
(4)Amber F.
Red Robin has recently changed their menu and the "appearance" of their food. The no longer serve food in bowls!? What the heck is that? My favorite item is a dinner salad, and it now comes on this long square plate.. With no lip or edge. It makes it super inconvenient to "scoop" out the good stuff at the bottom. I requested to have it put in a bowl and the waitress said " they don't have bowls any more"...sad day :( I'll still come here as a regular hot spot, just have to get use to the change.
(4)Sophie T.
Do NOT go to this Red Robin! I have been here a few times due to convenience. The food is mediocre, you can get a better burger by simply going across the street to In-N-Out. Our waitress(Hailey) was a somewhat nice girl, but did not provide good service. At the end of the meal she brought our check over, and we asked her to split it in half. Hailey, the waitress, charged my card once for the entire cost of the meal as well as once for my half of the bill. Therefore we were charged double what we were supposed to be charged for the meal! REDICLOUS! I called the next day to get this issue sorted out, and I consistently had to wait on hold for 10 minutes at a time just to get an answer. I was told to wait for a manager to call me back, and it took over 5 HOURS for me to get a call back about the charge. Terrible service. Save your money, go elsewhere.
(1)N L.
Only because I can not give zero stars. I don't get how servers can bring you a drink dripping over the sides and yet not bother to use bar napkins or coasters! The menus are filthy dirty! Beer selections are ok but only BLAH domestic beers are on all day happy hour! Really?? Do alternate pricing but don't discriminate against those of us that enjoy a decent beer! Food... Hmmm. Gourmet burgers? I don't think so. Burgers with thin patties that overcook and with fancy names? That is more like it. Overall, there are other way better options in San Tan and better burger options nearby. Would not recommend. I only returned to use up gift cards received.
(1)Chris L.
Service is great here. Come before noon for lunch on Saturdays to avoid a line. Definitely would come back and recommend for large parties.
(5)Mike H.
Got to one star this, the service was Terrible and the place wasn't even busy. I couldn't get the server to take a picture of our group.
(1)Ashley M.
I was unaware that the bar seating wasn't open seating. So first heads up is the bar top is the only open seating. Had the hostess greeted us upon entering we would have known that. (Minus 1/2 star) We had a decent 5-7 minutes because the waiter came over, again the hostess didn't seat us so I suppose he didn't know. (Minus 1/2 star) Always a winner is the O-Ring tower. I ordered the Red Robin Royal which had a egg on it. Sounds weird and gross but definitely glad I stepped out of my comfort zone because it was delicious. The egg really compliments the burger! I got a nana nana moo moo shake. Milk chocolate and banana purée and it was amazing. I will def be back!
(4)Amanda E.
The giant cockroach crawling down the wall did nothing for our appetite, especially after watching a server smash it into the wall. The way that they handled it afterwards was even worse. After asking for the manager twice...the server gives us our bill to go along with the side of cockroach. After, the manager finally comes over and we had to ask if they are really going to charge us for our meal....he agrees to credit our meal. No one seemed to think that one of the nastiest bugs crawling down the wall was that big of a deal. If they have them crawling on their wall in the dining room, who knows what is in their kitchen! Disgusting. We will not be back.
(1)Amanda A.
I don't know if my boyfriend and I have become burger snobs or if this place is just gross. Everything we ordered tasted previously frozen, possibly microwaved and then steamed or thrown on a George Foreman grill. Completely flavorless and a really awkward sponge texture to the meat. The fries were mediocre and also tasted previously frozen and flavorless which explains why they advertise that seasoning which masks the basicness of the meal. We could have walked away just disappointed but once we received the bill we realize we could have eaten somewhere we actually enjoyed that was fresh for the same price. Definitely on our never go back list.
(1)Mari A.
After being a frequent customer for years I will never come back again. My fiance and I first walked in and we see a teenager just sitting on the counter texting. Once he saw us he jumped down and said "my bad haha" and walked us to our table. I ordered the clam chowder.. I didn't expect anything magical considering I am ordering from a burger joint but when my food was brought out to me it was still cold in the middle and as well as the sides of the bowl. I told our waitress and she had the manager bring me out a new one and as he gave it to me he never said one word even after I said thank you, as if this was my fault. He then went to our waitress and starred at me and my fiance while they talked... perhaps about us. I will not return here again rude staff and low quality food.
(2)Kasee H.
I won't be back! Not sure what all I sat on since they can't wipe off the chairs before the next guest. Took two full hours from the time we sat down until we left, because our server was very incompetent of waiting tables. They messed up the food, still I will say it was good, however due to cleanliness and wait time I won't be back. Even after the table behind us complained the manager still was no where to be found and not watching our table or his server!
(1)Dee S.
Don't know what's going on with Red Robin, but I don't like it. Sunday afternoon at 2pm its gorgeous out and we want to sit outside and see that the patio is empty. We ask at the hostess stand if it's open seating like normal and are told no, only open seating is at the bar itself, but there is a 25min wait...REALLY? There's 2 tables with guests on the patio and a high top in the bar but we have to wait....irritated and hungry! So boyfriend and I sit at the bar with immediate seating, that's fine at least it's quick. But if I'm a server and you're not seating my area, I'm not making money. So I order what I normally do and order garlic fries, which is an up charge only to receive different than before. Bartender shares that they changed to a dry rub" a month ago instead of the fresh garlic. THEY SUCKED! !!! So disappointed and still had to pay for them. Aside from that service was good at the bar, but Red Robin isn't the same. The management is different than it used to be, there are no regular servers anymore and the food was. .. just okay. Used to eat here multiple times a month but time to find a new hangout.
(2)Dina T.
We are visiting Arizona from Michigan. We have visited a plethora of Red Robin restaurants across the country and this was an average experience. We were greeted pretty quickly and had our waiter come immediately. He was super nice and his service was great. The food took a pretty long time to come even though they weren't busy. Food was warm and good. Our waiter was also behind the bar making drinks so all things considered, he was attentive as possible. He cleared our fishes quickly and took my plate before I was finished. I didn't say anything because he was quick, which is appreciated but I would have definitely eaten the rest of my meal had my plates stayed. I think he was just trying to stay on top of things while also running the bar area. Overall, a good lunch!
(3)T W.
We really don't come here often. It's a burger joint. I can do burgers at home. Plus it's a chain which I try to avoid most of the time. But it was late, we had a coupon offer, and a burger sounded good. So we decided to show-up. As this is a burger joint I will rate it accordingly. I will not compare it to Vintage 95. This is a place to get a burger, maybe a salad, a brew if you are so inclined. Nothing fancy. They have several variants on the burger. You can get a classic burger (with the usual onion, tomato, lettuce), a chili burger (great if you want people to avoid you for the next few hours!!), a mushroom burger, a BBQ burger, a bleu cheese burger, etc, etc. All of these feature endless fries. I like that. They just keep bringin' them fries!! Service was fine. They could have been a bit more on-their-toes about refilling fries, but it wasn't too bad. Burger was cooked properly and tasty. I like using their house seasoning (in a shaker bottle) on the fries. If you're gonna go to a chain to get a burger, this is probably one of the better places to go. For what it is the food is good and the service is fine. And bottomless fries is ALWAYS good. :-)
(4)Michael T.
Came here today for lunch with my family and the service was terrible. They were busy, but had a lot of staff. It took forever to get food and the burger I received was super well done and very crispy. Would not recommend going to this location.
(2)Matthew G.
Great burgers and great fries. This ovation gets busy, but the patio is open seating and is in shade during the evening. Their mister system also works good. We had Christopher tonight, and he was on his game and super courteous. Can't beat these burgers!!!
(5)Elizabeth R.
Terrible. Wish I could give zero stars. The service was bad. Our waitress was lazy and forgetful. We had to ask multiple times for napkins, forks and lemons. All 5 of our meals were cold. The fries were all cold. Asked to speak with a manager and he was very condesending, he gave us a measly $9 off of our bill so we still had to pay for cold disgusting burgers. Don't waste your time eating here.
(1)Christine L.
The service was great but the food was gross. I ordered the Red Robin Royale and it comes with a sunny side egg and my egg still had the white part uncooked. It was disgusting. The egg was broken apart on my burger and it was very unpleasant to the eyes. The first batch of fries I get was cold and hard, but after my refill, it was great. Service was great. Food came in on time and my drink was always full but the food was just unacceptable to me.
(2)Bill S.
The food was good. However, the service left a bit to be desired. When we came to the table, there was still food debris on the table and one of the chairs. We ended up wiping it off ourselves. We also noticed that this was regular practice for this facility since they would seat their guests and then wipe the table in front of them. To note: They also got my order wrong and by the comment of the waitress, it seemed to be a normal occurrence. It is Father's Day, so they were probably busier than normal, however it doesn't excuse the lack of attention to detail. Aside from that, everyone was very polite and cordial. Since these issues seem to be the norm, rather than the exception, I am only giving 2 stars.
(2)David W.
Gave the place another try. puke. waste of money. super low quality food. mac and cheese was garbage. Gourmet Burger? What a joke. Very small portions of terrible food. Stay away from this place. Sticky menus etc. gross. go to burger king. much better.
(1)Brittany S.
Had a less than desirable dining experience. It was 1pm on a Sunday and they were very busy but that shouldn't be an excuse. Three times my food was brought to our table incorrectly. The second time the food was brought out by the manager and he let me know that lunch was on him. While I appreciate him comping the meal, I would much rather of had someone stop and take the time to listen to the order or pull out a pen and write it down to ensure it didn't get sent out incorrectly two more times. Everyone seemed rushed and I felt more like they were comping the meal to avoid a bad review, not because they cared at all about me as the customer or the experience I was having. Take the time to show empathy to your diners. The server and the manager weren't rude in anyway, and I could tell they were both working very hard, I just wanted to share my thoughts.
(2)J R.
This location doesn't really seem to like you to come here, it feels like you have bothered them when you check in. The kitchen is incredibly sloooow, and everyone may not get their order at the same time! And when I got home, I realized I had cleaned their booth seat for them, there were three or four smudges of crud across the hem of my new cream blouse. So if you still think you want to go there be sure to wear black! BTW I have enjoyed Red Robin at other locations, this one needs someone to get control.
(1)Tina Marie E.
Great place for the entire family. Food is pretty consistent. We've tried just about every burger there is on the menu. We love the black and bleu and the shroom burger are our faves! It's usually always pretty busy (you could wind up waiting up to 20 mins or more) here but it's worth the wait if you're not starving! Hostesses are always polite and the wait staff is great. Love how they sing happy birthday to you and you get a free sundae. Don't forget your Royalty card! :)
(4)Zachary R.
This is my first yelp review. I've never had an experience bad enough for me to feel compelled to actually write about it. My wife and I used to love Red Robin, and this one is really close to our house. We haven't been there for about a year, since young kids are not always conducive to a great dining experience. After tonight's visit, I feel like my four year-old could run this place better. We arrived around 6:30 on a Wednesday night. Not exactly prime time. There were plenty of open tables and we were sat pretty much right away and assured our server would be "right with us." Twelve minute later, our server comes by for our drink order. We let her know we were ready to order our food too, and placed our food order. My wife got the Whisky River BBQ Chicken wrap, and I got the Tavern burger with mustard and pickles. We ordered a corn dog and a milk shake for my son, and chicken tenders with milk for my daughter. My wife also asked for some fries in advance (typical when we come here) to give the kids something to nibble on/distract them. This is when the wait starts. We got our drinks a few minutes later, but our server told us something was preventing the shake from being ready (I'm not sure what the issue was). Still no fries. We wait some more, still nothing. Finally, after about 20 minutes, our server brings the fries out, and then our food arrives 30 seconds later. Lots of good those fries did. When she came by, the server said the shake was still not ready and the manager would be comping it. Upon looking at my burger, I realized they did not include the mustard or pickles, so I waited another six minutes to flag down our server and let her know. A few minutes later, she brought the mustard and pickles. The burger was good, and my wife said her wrap was "fine." Our daughter then projectile vomited all over my wife, which we think was from the milk being old. Hard to verify, but she isn't sick and was fine all night after we got home. So my wife left with my daughter, and my son and I stayed behind to pay for the meal. The manager finally comes by with the shake, assuring me we would not be charged for it. This was pretty underwhelming, as it was a 99 cents children's milkshake. How hard it is to mix some ice cream and milk. I paid and left, vowing to never return to this location. Seriously, don't bother. There are plenty of great restaurants to go to around the mall. Pick ANY other place and you'll have a better experience.
(1)Sadie L.
Great food, as always. I've never been to a Red Robin that didn't have hot, fresh food! Service was good, though I wasn't a fan of the wait - especially when I could see lots of empty tables. Might have just been under-staffed that night. One pet peeve of mine is the portion size of the fries. I realize America is full of fat asses and we need to cut down and all, but when you say "bottomless" fries I expect more than 10 at a time. Come on now...
(4)Kayluh D.
So i was given the oppertunity to revisit the location. i did so call around 6:00pm on the weekend. First the telephone prompt for To-Go orders was answered on the first try (Hooray!) and the lady got my order (exact same meal as my previous post). i was given an estimated time of pickup for 10-15 minutes. The restaruant was very crowded again, and i was left to stand in the bar walkway because there was no other place to stand. the upside i was greeted right away by the bartender, i believe her name was chelsea. she was very friendly and courteous,i thought all was going to be successful on this visit. but after a few minutes of waiting it ended up turning into a loongg wait. i do not believe it to be her fault, but the kitchens. i am assuming my order was lost in the line up. i believe i ended up waiting a near 20minutes for my food after my 8 minute wait when she went back the first time to pick it up. being that there is no proper place to wait for to go orders (there was another gentleman and his family waiting on the opposite side of the bar entry door) i was essentially in everyones way. i constantly had to shift my position to allow for customers and wait staff to pass through, and a busboy accidently hit into my purse and dropped silverware. my patience was waining fast. being as i had arrived on time. chelsea was very attentive though and kept checking back for my meal. i felt bad for her because the expression on my face probably went from being chipper, to just wanting to leave and say forget it. however, eventually i recieved my order. i checked the box right there in the restaruant since i leanred thr last time i should probably do so. i was happy with what i saw. plenty of golden delicious fries and multiple strips of real bacon on each side. that is why i decied to give 4 stars. the food is wonderful when actually served correctly. it is just the service and time management that leaves me sour.
(4)Dana B.
My husband has never been a RR fan but was surprisingly pleased with his burger. He had their original burger minus cheese. He said it was tasty and juicy. I had turkey croissant. The bread and soft, veggies fresh. I'm always pleased when there's options other than fries without an additional charge. I had the salad with poppyseed dressing. The dressing was a tad sweet for my taste. Service was a bit wonky. I must've had my invisible cloak on. Either that or for some reason she was fearful of making eye contact. Luckily another waitress was very pleasant and didn't mind refilling my husband fries. My review went from 4 to 3 because of service AND because I find it unacceptable for a restaurant in the dessert not to filter their water. We all need to drink lots of it, especially on days over 105. Their water tasted awful and was undrinkable.
(3)Amy T.
This place is a miss most of the time. In the past the food was good but last night it all was just plain bad. Bad customer service, dirty table/booth and the restroom was worse than a truckstop. The fries were bottomless but also old and dry. Stay away!!
(1)Nancy M.
This was NOT a positive Red Robin experience and I'm quite disappointed! This was our first visit to this particular location and likely our last. The service was just okay...we started with one server and then another server mysteriously showed up and explained that our other server was too busy. Oh, okay. The first server didn't bother to give the second one our rewards number and the second one was less than efficient, let's just say. But that's not really the biggest complaint. It was FREEZING cold at our table, which is not something we Arizonans often complain about, but this was ridiculous...teeth chattering cold! We asked three times for something to be done about the temperature to no avail. We were right under a fan and were told it couldn't be turned off. Someone (a manager maybe?) told us that he turned it up from 73 to 74 but that was the best he could do. So, being extremely uncomfortable and dealing with slow service will have me spending my money elsewhere in the future. So disappointed with this Red Robin!
(2)Neka N.
The burgers were delicious as usual. The bad part was that they took forever. The fries were okay but not that great. The reasoning behind the two stars is the service was slow and our waitress was not very attentive because she had too many tables which I blame on the manager. The place was crowded on a Friday at 5:30. Too many screaming kids with inattentive parents were present. If I didn't know any better, I would have thought we were at Chucky Cheese. Next time, we will opt for takeout.
(2)Mark O.
I know why the three stars, because it is becoming more of a kids place and it is loud. But their burgers are GREAT, onion rings are GREAT, and service is usually good. I've been going to Red Robin most of my life around the country, and while I don't go as much as I used to, I always smile when I take a break from my diet and go. Traditional Americana burgers. I've review a bunch of restaurants for my list today. I just made the decision to go to THIS one tonight...It has been too long.
(4)Jamie L.
This place is a miss 70% of the time. The service at this location is generally subpar at best. First our pretzel bites arrived burnt and rubbery so they bring back a new batch with the old cheese... YUM. Not. Then the food arrived cold after we waited for it forever watching it sitting in the pass but it never got to us until it was too late- seriously! Trying to play it off like it was hot off the grill. Disgusting. Poorly managed. Poorly excecuted. Please get some help.
(2)Erika C.
I don't see what the big deal about this place. My first time to red robin was less than impressive. Our poor waitress was overworked and very forgetful. The food was subpar. I won't be going back, that's for sure.
(3)Cherie S.
Good food. Good selection. Friendly employees. Menu items a little pricey. Great shakes & onion rings.
(4)Helen H.
The service is getting worse and worse here. It takes at least 25-30 mins to get a table on the weekends and another 15-20 before your food arrives. Plus unlike most Red Robins they don't bring a plate of fries while you wait and when you do get your order they only give you a half order of fries. The only reason I still give it 3 stars is because the food is still good, as long as you can wait 40-50 mins. Make sure to proactively ask for fries while you wait for your food, the waiters/waitress won't offer it and they won't offer to bring more out unless you ask, which I find different than most Red Robins I've been to.
(3)J. C.
This is a good place to go if you have kids and need something more substantial than Peter Piper or McDonalds. The place caters to families, the food is always good, they have a full bar, and this one also has an acceptable tap beer selection. I have always been pleased with the service here. We were there this past Saturday, the place was very busy but all of the wait staff were pleasant even though they were really hustling.
(4)Mark G.
We received top notch service from Amanda. They cater to my wife's severe food allergies with out any hassle. Food always tastes great and is always hot. You don't always find service like this in a chain restaurant...
(4)Kim M.
Great staff. Good food. Always a great place to grab a quick bite. Usually the whole crew can find something they like.
(4)Arizona T.
It's a good place to bring the kids for some average bar food in a fun setting and decent hamburgers. Don't expect anything amazing. It's just a sit down Burger chain.
(3)Kimberly A.
My husband is a burger guy and despite our last two awful experiences at this location he talked me into giving in one last try. It's been two years since our last visit so I was hoping it had improved (couldn't get much worse), but boy was I wrong. Went there today (Thur about 1pm). 20 min later the waiter took our drink order. We ordered an appetizer which never did arrive even after we reminded our server. Our 20 mo old was getting fussy so we asked for a small plate of French fries, which also, never arrived. 40 min later our food arrived and once again, just like before, it was COLD. I ordered a hot prime rib sandwich. Ridic! My daughters grilled cheese was blah with unmelted cheese, fries were cold, and my entree was missing the coleslaw. I politely requested it again, but it too was elusive. They took my sandwich back to the kitchen and nuked it. Seriously I cannot say one good thing about the quality of the food or service. Truth is, I will tolerate sub par service for a good meal, but everything from the iced tea to my stale bread and the undercooked and tasteless steak fries was beyond disappointing. Our toddler even refused the fries and he eats everything!! We spoke with manager after paying and she offered a comp. Umm no thanks but greatly appreciate the gesture. The mgr was a sweetheart and admitted our server was normally a bus boy but they got so busy they had to have him serve. A scheduling problem maybe? Anyway it just couldn't make up for the awful food. I would avoid this RR. We can't make sense of the good reviews. Only thing I can think of is its young people who are happy to get a meal from somewhere other than Wendy's. Personally, I'd rather have Wendy's.
(1)Holly S.
Red Robin has great burgers. I love that they also have the option of Boca burgers or Gardenburgers to replace your regular ground beef with if you would like. The wait staff is always attentive and friendly and my drink is never empty. They have a good selection on their kids menu too which is always nice for my super picky kids.
(4)Michael J.
Best burgers. Unlimited fries are the best. Gift card program is a must.
(5)Derek N.
Good selection of burgers and drinks. Excellent bottomless fries. Tops for a chain burger place.
(3)Mairi F.
I have eaten at this location a couple of time. The food is always fresh, hot and cooked the way I ask. Service is excellent. I will be back :)
(5)Blake T.
Really enjoyable eating at this place, it's runned very well...service is great. And the burgers are awesome. Very laid back atmosphere and you leave there feeling full.
(4)Jason H.
Why do we keep coming back to this place? There was a running gag on Cheers. Norm would come in complaining about his recent visit to the Hungry Heifer. No matter how bad the food was, Norm always went back and he never knew why exactly. I feel that way about this place, except I know why I keep returning: because my youngling likes the place. If we didn't have a kid, or had one with better taste, I'd probably never return. Look, it's not that the burgers are bad, it's that they're so mediocre. They are memorable for being so unmemorable. The one burger that I did kind of half-way enjoy (something with slaw and hot sauce I think) was discontinued. Chicken sandwiches are in the same class of unmemorable foods. So I stick with salads, which as salads go are pretty dull, and French onion soup. About that soup: I'm under no illusion as to what I'm getting at Red Robin as far as French onion soup goes. I've had some excellent onion soups (try Zinc Bistro or Sophie's sometime). I've made exceptional onion soups myself. Here, all I expect is that it kind of taste like an onion soup and that the onions are at least cooked down enough to be tender. This place used to be able to deliver, but recently the onions have been rather firm and the pieces of onion in the soup on the large side. The soup guy isn't slicing his onions fine enough and he's not cooking them long enough. I found the same thing happening at the Red Robin over on Cooper and US60. You know what I decided? SAME SOUP GUY! He's just traveling around making lousy soup. At the other store he's actually going to the trouble of burning some of the onions beyond recognition so that you get mostly undercooked onions with a few pieces of carbon floating around for good measure. Just get rid of this guy, cook the onions properly, and we're back in business, Red Robin. Just you and me and your reasonably tolerable onion soup.
(2)Katrina B.
Had a wonderful lunch here with some friends. I ordered the turkey croissant sandwich but we shared some onion rings and spinach artichoke dip. Everything was delicious and the servers were very friendly and prompt. We had a three year old in our party and she is a very picky eater, especially when it comes to her favorite mac and cheese. She was very happy with what she got. The french fries, which is what I have always heard is the best part of this place, were very tasty and I can see why people enjoy them. I would go there again, for a chain restaurant it was enjoyable.
(3)Matt K.
Excellent burgers! EXCELLENT service!! Drinks were there before we finished them. Atmosphere was nice. Fries were great--unlimited too! Go there! You won't be disappointed!
(5)Julie M.
Got a craving for a burger, and found a coupon in the mail for Red Robin, so I decided to give the place a shot on a Friday night. At 7:45 p.m., there was a long line of people out the door - no way am I *waiting* for Red Robin, we'll have to try another time. Went back again on a Sunday at 5 p.m. No wait at all, though the place was on the busier side for this time on a Sunday night. The waiter was fine - got the orders right, brought timely refills on the drinks. He hustled, but acted too busy to actually be friendly; I don't think the place was *that* busy. The burgers were flavorful as were the unlimited steak fries. Dinner was inexpensive, especially with that coupon ($28 total, including tip.) Will definitely come again when I want another burger.
(4)