We have had so many ups and downs at this IHop. This morning was the worst one yet. I ordered the chicken that came with a biscuit with gravy. The chicken was hot and the biscuit was ice cold, topped with ice cold gravy. Our server was at another table, so after the manager dropped off food at a table next to ours, we flagged her over, asking for a hot biscuit with hot gravy. She put her hands on her hips and said, "well, that's the last biscuit and gravy we had". I think I had the most shocked look on my face, as she offered to reheat the chicken (which was was hot) and the eggs, leaving the biscuit off completely. She didn't offer toast or a pancake, no alternative, nothing... My response was "I just want hot food" as she says "well, I can't do anything about that". So I handed her my plate of food, that had taken only 1 bite of the chicken, and asked her to take it off of my check. Alice never offered to bring anything else, no apologies, nothing. Our server, Nichole, was great, she quickly came over, apologized, and then apologized for how Alice acted, then brought me the name and phone number of their district manager (whom I am about to call in a few minutes.) Funny how it seems that Alice is aware of her mismanagement, as she has now disappeared and is no longer carrying food to the tables, as she was before.
(1)
Ann B.
Not impressed. Food ok service ware was dirty.
(2)
Eric J.
We visit here about once a month or so. Staff is nice, sometimes they are understaffed so it might take a little longer. I always enjoy breakfast food for other meals. Pancakes, hashbrowns and eggs.
(3)
Loser O.
There is a new IHOP on Baseline Road near Val Vista, and that is what I am reviewing. Same menu as every other IHOP and, since it is new, it was a bit crowded and understaffed on a recent Sunday morning (around 10). We were told the wait for two would be 15 minutes. It was 30. OK, we can live with that. We were escorted to a table on the patio. Suddenly the hostess stops and says, "Well, there was a table." She was looking at a mature couple browsing menus. "Was that supposed to be our table?" I said. She nodded. The patio happens to be in front and if you open the gate, you can head right in and easily bypass the hostess station inside. So we had been table-jacked. OK, it happens. But the staff did nothing but escort us back inside and thank us for our patience. When we were seated 10 minutes later (after a few groups were seated ahead of us), we waited another 5 minutes for a server, and another 10 minutes elapsed before she returned with coffee and to take our order. We got out of there at around 11:30. Ninety minutes for breakfast. OK, it happens. But not once did anyone come by to apologize, or offer us free muffins or something. Nor did they approach the couple behind the table-jacking (meaning they waited 0 minutes for breakfast, compared to our 40 by playing by the rules). So no, we won't be back. We will happily return to JP's Pancakes just across the way, a smaller, more personable place. And their baked pancakes really are excellent and worth the 20-minute wait.
(3)
Joe R.
The folks here are the best!
(5)
Marilyn B.
came here for breakfast on saturday morning. It was busy but we were seated quickly. Waited about 10 minutes for the waitress to see us, and then waited some more for the really bad coffe to come. Food was ok. Coffee is not worth the $2.19 each that you pay for it. Waitress was condescending and snooty. Technically polite, but you could tell her heart was not in it. Not sure if we would go back.......
(2)
T W.
OK... I'm a slut. Offer me free or nearly free, and here I am. Anniversary short stack at IHOP. My expectations are low, but it's just pancakes for 57 cents. So out come three reasonably large pancakes with a small scoop of butter on them. And "maple" syrup (that isn't really maple). I have this thing about fake stuff, so I mostly didn't use the syrup. Just a few drops to get a little flavor. I ate one of the three pancakes, and it was fine. Hot, "fluffy", reasonable flavor. I packed the other two home where I have REAL maple syrup. So the pancakes here are fine. Especially if you bring your own syrup (note to self: bring my own syrup next time!). For 57 cents it's great (obviously). Regular price was something like $3.75, I think. Not outrageous, but maybe a little high for three simple pancakes (no fancy toppings or anything). The server ("Lexie") was very good. Always smiling and cheerful, and sufficiently attentive. (Why was she always smiling? Did she know something I didn't?!) No complaints.
(3)
Shirley J.
Excellent service by our server, Christia. She was very efficient and super nice. Great breakfast.
(5)
Jennifer V.
Sometimes you just need some pancakes. IHOP delivers pretty good food and pretty good prices. I always leave feeling satisfied and the kids love it here.
(3)
Adrian H.
I come to this specific location because of the server named William. He is the best. He provides great service and has a fantastic vibe, he seems very genuine! He is very kind. He is fast and asks about the quality of the food, He has made sure to make everyone comfortable. The reason for only four stars is because my party was served by another server named Clinton. He had a terrible vibe. He didn't talk with us at all, let alone smile.. I asked for lemons to go with my water, he proceeded to add it to my tab under "Avocados".. The countless times I've been here I've had nothing short of a good time. I was not expecting to be charged for my request seeing as I've never been charged for it, they were extra lemons not just for myself, but for everyone at the table. He should brighten up a lot..! I'd give him 0 stars if I could but I feel as though this rate is for the establishment rather than the person. From now on I will not eat here if he is the only server on duty, I will go somewhere else, or request a different server.
(4)
Melissa R.
Very disappointing location. My guess is that it is under poor management by their slow service, lack of food quality and overall disorganization.
(1)
Plaid A.
---------------------CHICKEN & AWFULS--------------------------------------------------------- Please, Please, Please for the Love of all things food related, SAVE your money and AVOID this IHOP. Our experience was as follows: This was our 1st time going
(1)
Rachel C.
Invitation to breakfast. At an I-Hop. OK, so they have ok breakfasts. Traditional. Eggs, bacon, hash browns, hotcakes, toast, coffee and OJ. I was hungry. Eggs were cooked just as I requested. Two slices of crisp bacon. Two medium hotcakes. Butter and syrup. All good. Not spectacular, but a good solid breakfast. I am full and happy. Now back to work.
(4)
Patrick P.
Been in Gilbert for 12 years and have come here many times. Good service until this past year when things have gotten sketchy and tonight was the final straw. I'm not sure if management has changed or what but we walked in and stood at the front counter for five minutes and no one came to seat us. I walked out the door and in again thinking maybe there's a bell or something that didn't trigger. We waited another five minutes that felt like another ten minutes. (Yes it was a real five minutes measured by the stopwatch on my phone) So total time waiting to be greeted or seated was 10 minutes! So we walk in to seat ourselves and there's a server (Sheyanne) leaning up against a wall chatting away with another server. She says "I didn't hear you come in" and looks at us like we're intruding. How dare we seat ourselves after being ignored for ten minutes. We were supposed to get frustrated and just leave so she wouldn't have to work. Basically she was too busy blabbing away and neglecting her job. We order and eat. She then plops the check on our table and says "Really appreciate if you pay this right away because we have to close our register." So I set out my credit card. For ten minutes she doesn't pick up the check. I said to her "I thought you wanted me to pay this right away." She says "Yes you have to go up front and pay." What?! We weren't ready to leave yet. If she wanted it paid she could have picked up the check. I know you usually pay up front when you leave but I've also had servers there pick up the check for me from my table many times. If she was in a hurry to have it paid why wouldn't she offer to take it for me? Anyway, the check gets paid and then she tells us she's leaving and another server on the opposite side of the restaurant is available if we need anything else. Bingo! OMGosh, what she wanted was her tip before she left! For the next 30 mins we are never checked on and made to feel like we are imposing. So much so we think maybe they're closing until about a dozen new people walk in to the restaurant. Who, by the way, were all made to gather at the front waiting to be seated just like we waited. Arrggh! Fail! Please, avoid Sheyanne and this place, drive two miles east on Warner Rd and go to Denny's. Really, multiple bad experiences at this IHOP in the last nine months.
(1)
Sherrill L.
Not a good visit for us. First inkling this place was lacking, bathroom smelled like a port-a-potty. Then expecting warm syrup (like visits to other IHOP's) with our pancakes, was told we had to "request this beforehand". Finally, my biscuits and gravy were served cold! Not even the bottom of the plate was warm! The hostess took it to have it re-done when I asked to have it warmed up. Guess I was supposed to "request beforehand" to have my food served hot?
(2)
Keith C.
This place is small and the service was so so the last couple of times. Expensive if your not an egg person.
(3)
Nick B.
It's IHOP, do you really want to read my review on the largest chain ever? come here for breakfast, it's satisfying. And if you're coming here for lunch or breakfast......you must be lost or scared of the local restaurants.
(2)
Jim C.
The food here was good and came out quick. They seemed a little disorganized when it came to taking care of our larger than normal party which included 9 patrons.
(3)
Bonnie H.
My daughter and I decided to have breakfast out this morning. Big Mistake. We went to IHop because she loves pancakes and waffles. The restaurant was busy but we were still seated right away. Our Server Kate came over promptly to get our drink orders. When she brought our drinks she got our food orders after that it kind of went downhill. It took 20minutes to get our food (pancakes with face and brioche french toast) shortly after we got our food and after we had ordered a 2nd chocolate milk my daughter tells me she has to use the restroom. (Daughter is 7 ) . When we return from the restroom our table has been bussed and there is someone else sitting there. We were not in the restroom that long. her pancake had not been eaten and I had only finished one piece of my french toast, als0 her 2nd chocolate milk had not been drank. I went over to the hostess stand to say something and they were less than helpful. They did say sorry. I said that the check was still on the table as well as uneaten food then they handed me my check. I was about to pay the whole tab and I was getting angrier for the lack of reaction from the Manager I told the manager that I did not think I should pay for my daughters pancakes since she did not get a chance to eat them. She removed them from the bill and her note on the check was "did not eat". I'm not sure what I expected but I will not be back.
(2)
E B.
I like IHOP for breakfast, but if you have kids and it is Friday night this is the place to go for dinner. They usually have kids eat free deals at dinner time, and I finally found a dinner dish that is enjoyable. The sirloin tips at IHop are great, they have caramelized onions and come with corn and mashed potatoes. Kids enjoy themselves and everyone can find something to eat. Imagine being able to "relax" on a Friday night with kids in a restaurant. If you time it right on Friday night, it is almost like you reserved the place for yourself and your family.
(4)
KC M.
Busy place ~ pretty clean ~ friendly enough staff. Pretty predictable ~ good food for reasonable prices. It a blessing to have a nice inexpensive place nearby. : ) KC
(3)
Sandi B.
I've ate here quite a few times and it has been up and down with the food and service for me as well. I had a bug (gnat) in my water glass and when I pointed it out to our server she just said "oh" and brought me another glass but no apology was offered. That was probably my worst experience here, but it's not the food that's the problem for me and mine when we go it's the terrible service.
(2)
Marion S.
Very poor service, I was seated for 20 min before they took my order or even offered me a beverage. I would have left but did not want to deal with a disappointed 3 year old. I will not return to this location and will not leave a tip of any amount. I have been here before, with good service, not sure what happened.
(1)
Kyle G.
They did a great job at serving us at 9 o'clock at night, even when we were the only ones there, they were really happy to be there. They even seemed happy even when the rush start coming in. Speedy service, great food, and amazing pancakes. I've been going here for a while and I've always enjoyed it.
(5)
Rich W.
Consistent food and service. The new red velvet pancakes were surprisingly better then anticipated.
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Brunch Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Quiet Alcohol : No Outdoor Seating : No Wi-Fi : No Has TV : No Waiter Service : Yes Caters : No
Leslie J.
We have had so many ups and downs at this IHop. This morning was the worst one yet. I ordered the chicken that came with a biscuit with gravy. The chicken was hot and the biscuit was ice cold, topped with ice cold gravy. Our server was at another table, so after the manager dropped off food at a table next to ours, we flagged her over, asking for a hot biscuit with hot gravy. She put her hands on her hips and said, "well, that's the last biscuit and gravy we had". I think I had the most shocked look on my face, as she offered to reheat the chicken (which was was hot) and the eggs, leaving the biscuit off completely. She didn't offer toast or a pancake, no alternative, nothing... My response was "I just want hot food" as she says "well, I can't do anything about that". So I handed her my plate of food, that had taken only 1 bite of the chicken, and asked her to take it off of my check. Alice never offered to bring anything else, no apologies, nothing. Our server, Nichole, was great, she quickly came over, apologized, and then apologized for how Alice acted, then brought me the name and phone number of their district manager (whom I am about to call in a few minutes.) Funny how it seems that Alice is aware of her mismanagement, as she has now disappeared and is no longer carrying food to the tables, as she was before.
(1)Ann B.
Not impressed. Food ok service ware was dirty.
(2)Eric J.
We visit here about once a month or so. Staff is nice, sometimes they are understaffed so it might take a little longer. I always enjoy breakfast food for other meals. Pancakes, hashbrowns and eggs.
(3)Loser O.
There is a new IHOP on Baseline Road near Val Vista, and that is what I am reviewing. Same menu as every other IHOP and, since it is new, it was a bit crowded and understaffed on a recent Sunday morning (around 10). We were told the wait for two would be 15 minutes. It was 30. OK, we can live with that. We were escorted to a table on the patio. Suddenly the hostess stops and says, "Well, there was a table." She was looking at a mature couple browsing menus. "Was that supposed to be our table?" I said. She nodded. The patio happens to be in front and if you open the gate, you can head right in and easily bypass the hostess station inside. So we had been table-jacked. OK, it happens. But the staff did nothing but escort us back inside and thank us for our patience. When we were seated 10 minutes later (after a few groups were seated ahead of us), we waited another 5 minutes for a server, and another 10 minutes elapsed before she returned with coffee and to take our order. We got out of there at around 11:30. Ninety minutes for breakfast. OK, it happens. But not once did anyone come by to apologize, or offer us free muffins or something. Nor did they approach the couple behind the table-jacking (meaning they waited 0 minutes for breakfast, compared to our 40 by playing by the rules). So no, we won't be back. We will happily return to JP's Pancakes just across the way, a smaller, more personable place. And their baked pancakes really are excellent and worth the 20-minute wait.
(3)Joe R.
The folks here are the best!
(5)Marilyn B.
came here for breakfast on saturday morning. It was busy but we were seated quickly. Waited about 10 minutes for the waitress to see us, and then waited some more for the really bad coffe to come. Food was ok. Coffee is not worth the $2.19 each that you pay for it. Waitress was condescending and snooty. Technically polite, but you could tell her heart was not in it. Not sure if we would go back.......
(2)T W.
OK... I'm a slut. Offer me free or nearly free, and here I am. Anniversary short stack at IHOP. My expectations are low, but it's just pancakes for 57 cents. So out come three reasonably large pancakes with a small scoop of butter on them. And "maple" syrup (that isn't really maple). I have this thing about fake stuff, so I mostly didn't use the syrup. Just a few drops to get a little flavor. I ate one of the three pancakes, and it was fine. Hot, "fluffy", reasonable flavor. I packed the other two home where I have REAL maple syrup. So the pancakes here are fine. Especially if you bring your own syrup (note to self: bring my own syrup next time!). For 57 cents it's great (obviously). Regular price was something like $3.75, I think. Not outrageous, but maybe a little high for three simple pancakes (no fancy toppings or anything). The server ("Lexie") was very good. Always smiling and cheerful, and sufficiently attentive. (Why was she always smiling? Did she know something I didn't?!) No complaints.
(3)Shirley J.
Excellent service by our server, Christia. She was very efficient and super nice. Great breakfast.
(5)Jennifer V.
Sometimes you just need some pancakes. IHOP delivers pretty good food and pretty good prices. I always leave feeling satisfied and the kids love it here.
(3)Adrian H.
I come to this specific location because of the server named William. He is the best. He provides great service and has a fantastic vibe, he seems very genuine! He is very kind. He is fast and asks about the quality of the food, He has made sure to make everyone comfortable. The reason for only four stars is because my party was served by another server named Clinton. He had a terrible vibe. He didn't talk with us at all, let alone smile.. I asked for lemons to go with my water, he proceeded to add it to my tab under "Avocados".. The countless times I've been here I've had nothing short of a good time. I was not expecting to be charged for my request seeing as I've never been charged for it, they were extra lemons not just for myself, but for everyone at the table. He should brighten up a lot..! I'd give him 0 stars if I could but I feel as though this rate is for the establishment rather than the person. From now on I will not eat here if he is the only server on duty, I will go somewhere else, or request a different server.
(4)Melissa R.
Very disappointing location. My guess is that it is under poor management by their slow service, lack of food quality and overall disorganization.
(1)Plaid A.
---------------------CHICKEN & AWFULS--------------------------------------------------------- Please, Please, Please for the Love of all things food related, SAVE your money and AVOID this IHOP. Our experience was as follows: This was our 1st time going
(1)Rachel C.
Invitation to breakfast. At an I-Hop. OK, so they have ok breakfasts. Traditional. Eggs, bacon, hash browns, hotcakes, toast, coffee and OJ. I was hungry. Eggs were cooked just as I requested. Two slices of crisp bacon. Two medium hotcakes. Butter and syrup. All good. Not spectacular, but a good solid breakfast. I am full and happy. Now back to work.
(4)Patrick P.
Been in Gilbert for 12 years and have come here many times. Good service until this past year when things have gotten sketchy and tonight was the final straw. I'm not sure if management has changed or what but we walked in and stood at the front counter for five minutes and no one came to seat us. I walked out the door and in again thinking maybe there's a bell or something that didn't trigger. We waited another five minutes that felt like another ten minutes. (Yes it was a real five minutes measured by the stopwatch on my phone) So total time waiting to be greeted or seated was 10 minutes! So we walk in to seat ourselves and there's a server (Sheyanne) leaning up against a wall chatting away with another server. She says "I didn't hear you come in" and looks at us like we're intruding. How dare we seat ourselves after being ignored for ten minutes. We were supposed to get frustrated and just leave so she wouldn't have to work. Basically she was too busy blabbing away and neglecting her job. We order and eat. She then plops the check on our table and says "Really appreciate if you pay this right away because we have to close our register." So I set out my credit card. For ten minutes she doesn't pick up the check. I said to her "I thought you wanted me to pay this right away." She says "Yes you have to go up front and pay." What?! We weren't ready to leave yet. If she wanted it paid she could have picked up the check. I know you usually pay up front when you leave but I've also had servers there pick up the check for me from my table many times. If she was in a hurry to have it paid why wouldn't she offer to take it for me? Anyway, the check gets paid and then she tells us she's leaving and another server on the opposite side of the restaurant is available if we need anything else. Bingo! OMGosh, what she wanted was her tip before she left! For the next 30 mins we are never checked on and made to feel like we are imposing. So much so we think maybe they're closing until about a dozen new people walk in to the restaurant. Who, by the way, were all made to gather at the front waiting to be seated just like we waited. Arrggh! Fail! Please, avoid Sheyanne and this place, drive two miles east on Warner Rd and go to Denny's. Really, multiple bad experiences at this IHOP in the last nine months.
(1)Sherrill L.
Not a good visit for us. First inkling this place was lacking, bathroom smelled like a port-a-potty. Then expecting warm syrup (like visits to other IHOP's) with our pancakes, was told we had to "request this beforehand". Finally, my biscuits and gravy were served cold! Not even the bottom of the plate was warm! The hostess took it to have it re-done when I asked to have it warmed up. Guess I was supposed to "request beforehand" to have my food served hot?
(2)Keith C.
This place is small and the service was so so the last couple of times. Expensive if your not an egg person.
(3)Nick B.
It's IHOP, do you really want to read my review on the largest chain ever? come here for breakfast, it's satisfying. And if you're coming here for lunch or breakfast......you must be lost or scared of the local restaurants.
(2)Jim C.
The food here was good and came out quick. They seemed a little disorganized when it came to taking care of our larger than normal party which included 9 patrons.
(3)Bonnie H.
My daughter and I decided to have breakfast out this morning. Big Mistake. We went to IHop because she loves pancakes and waffles. The restaurant was busy but we were still seated right away. Our Server Kate came over promptly to get our drink orders. When she brought our drinks she got our food orders after that it kind of went downhill. It took 20minutes to get our food (pancakes with face and brioche french toast) shortly after we got our food and after we had ordered a 2nd chocolate milk my daughter tells me she has to use the restroom. (Daughter is 7 ) . When we return from the restroom our table has been bussed and there is someone else sitting there. We were not in the restroom that long. her pancake had not been eaten and I had only finished one piece of my french toast, als0 her 2nd chocolate milk had not been drank. I went over to the hostess stand to say something and they were less than helpful. They did say sorry. I said that the check was still on the table as well as uneaten food then they handed me my check. I was about to pay the whole tab and I was getting angrier for the lack of reaction from the Manager I told the manager that I did not think I should pay for my daughters pancakes since she did not get a chance to eat them. She removed them from the bill and her note on the check was "did not eat". I'm not sure what I expected but I will not be back.
(2)E B.
I like IHOP for breakfast, but if you have kids and it is Friday night this is the place to go for dinner. They usually have kids eat free deals at dinner time, and I finally found a dinner dish that is enjoyable. The sirloin tips at IHop are great, they have caramelized onions and come with corn and mashed potatoes. Kids enjoy themselves and everyone can find something to eat. Imagine being able to "relax" on a Friday night with kids in a restaurant. If you time it right on Friday night, it is almost like you reserved the place for yourself and your family.
(4)KC M.
Busy place ~ pretty clean ~ friendly enough staff. Pretty predictable ~ good food for reasonable prices. It a blessing to have a nice inexpensive place nearby. : ) KC
(3)Sandi B.
I've ate here quite a few times and it has been up and down with the food and service for me as well. I had a bug (gnat) in my water glass and when I pointed it out to our server she just said "oh" and brought me another glass but no apology was offered. That was probably my worst experience here, but it's not the food that's the problem for me and mine when we go it's the terrible service.
(2)Marion S.
Very poor service, I was seated for 20 min before they took my order or even offered me a beverage. I would have left but did not want to deal with a disappointed 3 year old. I will not return to this location and will not leave a tip of any amount. I have been here before, with good service, not sure what happened.
(1)Kyle G.
They did a great job at serving us at 9 o'clock at night, even when we were the only ones there, they were really happy to be there. They even seemed happy even when the rush start coming in. Speedy service, great food, and amazing pancakes. I've been going here for a while and I've always enjoyed it.
(5)Rich W.
Consistent food and service. The new red velvet pancakes were surprisingly better then anticipated.
(3)