If you like steak this is the place to go! I cringed when my partner asked for barbecue sauce to dip his filet in because the cuts are superior to any steakhouse I've ever been and cooked to perfection. We also tried the scallops and they were cooked as well as the steak. The asparagus was also good. Their shrimp cocktail was also super good. Tip: save room for dessert! They have an awesome selection.
(5)
Crystal Claire H.
I tried the Twin Lobster Tails, Surf and Turf, and 24oz Porter House as a main course. I have to say that regardless of the high quality service, Shula still doesn't have much of the potentials to win me. I like how they do a short presentation before serving and taking orders, and the whole dining experience makes me feel like an upper class diner. However, the lobster tails don't have that much flavors, as well as the steak - even though it was nicely cooked. This is somewhat an upscale restaurant, I will revisit, but not on the regular time frame.
(4)
Kara R.
OBSESSED! This place is amazing. One thing I know is steak - and this restaurant does steak right! My only wish is that it wasn't inside of a casino.
I like shulas but this one wasn't like the others I've been to. It's inside the wild horse casino so I think that discredits it a bit. Looks like the others but just doesn't have the same classy feel. My waitress was more suited for the waffle house or dennys. Food here was good and we all enjoyed a nice meal with a few bottles of Joel Gott 815!
(3)
Diana L.
My mister and I were on a staycation and had actually thought about going to a different restaurant off property. .... We are so happy we didn't! From start to finish Shula's is a class act... So much so we are going back!!!! Two nights in a row!!!!
(5)
Carol L.
Excellent food here, enjoyed dinner with friends..Service, food, wine list...all very good...I'm a big fan of the Maestro group like City Hall, Ocean Prime, Maestro's, and I think they are a bit better than Shula's but if you live in the SE Valley then I would definitely rate Shulas as the best place for a steak. Like all other great steak places be prepared for at least $100 pp...
This restaurant has scrumptious menu items, but their customer service is horrendous. I come for the delicious menu creations, but always leave feeling that my business wasn't appreciated. A+ for the chefs F on customer service.
(2)
Jaleebi S.
I have been to Shula's in Miami and this isn't really the same thing. The service was horrible. We didn't get bread until after the oysters and we didn't get the horseradish we requested twice. My girlfriends soda was not supposed to be diet. And, although other tables around us got the meat presentation, we did not?? I was looking forward to a nice steak and it was disappointing. Dry, little flavor and warm at best. I was mocked for ordering the steak fries as a side and it turned out to be the best thing on the table..sadly it took ten minutes and multiple requests to get some ketchup. Unless you're over 50, a fervent Nascar fan or want to play the $25 high roller tables, I would steer clear of Wild Horse Pass. Somehow it managed to bring the level of this steakhouse way down.
(2)
Gina T.
Hands down best steakhouse in AZ !!!! Well worth the drive but if you're planning a stag cation defiantly book a room ! There's so much to do on this resort. I've personally been coming for years and can't get enough ! I'm not a gambler but their casino is nice and very clean compared to the rest of the casinos in Phoenix. Not to mention the hotel rooms are gorgeous with views of Phoenix landscape !
(5)
Stephanie P.
Nice place. It's cool that you can see all that football memorabilia from Shula's dolphin years. They even put a football on your table with their meat menu on it. Pretty cool. Had a great filet! And the crab Mac & cheese is awesome! Some premium oysters on a half shell too!
(3)
Debbie- P.
Fantastic! Elegant, quiet, FANTASIC food! I had an unbelievable Shula filet! Wonderful! However, I think my favorite item on my plate was the Lobster Mashed Potatoes! I would have liked a VAT of those to bring home : ) Service was friendly and attentive. Really really liked it! For those of the older demographics a sign of some sort outside so our knees know where to park would have been nice. Thanks to all at Shula's for a great foody experience!
(4)
Nic P.
Went here for a client dinner and it was fabulous! I'm always a little skeptical when dining someplace where someone has their name on a restaurant outside of Vegas, but I was so pleasantly surprised! The waitstaff was a little slow for having two servers wait on each table. Surprisingly slow. I sat with my oyster plate in front of me long after I was finished. Same thing with my salad plate (both were obviously finished). I actually had to call the waitress over because it was beginning to get ridiculous. It still took a few more minutes to get it out from under me though. The bread they serve is a warm sourdough (or some variation thereof) and was so soft and delicious. The butter on it made me feel like it was all I needed to be completely happy as a meal. I ordered the Blue Point oysters and they were of course delicious. They didn't offer any horseradish which I thought was strange, but I didn't need it anyway. My customer ordered the seared ahi tuna and I didn't like it nearly as much. It tasted a little dry, but he seemed to enjoy it. I also ordered the house salad and it was probably the best I've ever had. It had artichoke, tomatoes and cucumbers and tasted so fresh that I could have sworn they picked it out of the garden for me. I loved this. For dinner I ordered salmon and asked for it grilled. It came out perfectly cooked and flaky with a beautiful pink color. It was very good. As a side I ordered grilled asparagus which was a great accompaniment. My customer ordered the chilean sea bass. It was actually much better than I thought it would be, I just had a little bite, but I would definitely try it if I go back. For dessert we decided to share the very chocolatey souffle. When it came out it had fallen and was undercooked so they brought us this huge slice of chocolate cake. The first bite I knew it was frozen. I asked and they confirmed that while it was made at the corporate office it was still frozen. This is my biggest pet peeve. Fine restaurants should NEVER serve frozen cake, it's disgusting. I'm surprised more people don't complain because it was just so...fake. We ignored it. One last thing, while we were there the comedian playing next door, Ron White, wanted to dine here. The waiter came over (our other one) and said that he would be sitting next to us and to please not disturb him. I thought it was pretty tasteless to think I'd interrupt my not-so-cheap meal in order to gawk at and fawn over some cut-rate comedian playing a casino. Not classy at all. The food here is incredible, I highly recommend it, just don't expect phenomenal service to go with that.
(4)
Dave G.
Had dinner with my wife there last night. We started with the 'blackened scallops.' They had a bit of a bite but were cooked perfectly. My wife had the mixed grill that consisted of filet medallions, crab cake and scallops. All were excellent. I had the 16oz New York strip...cooked to perfection and had a great taste. We shared a baked potato and grilled mushrooms. The service was outstanding, the atmosphere was excellent. My only complaint was the waiter took away the football the hostess gave me on the way in. Apparently, the menu was printed on the football, that has since been replaced with real menu, but still carry on the tradition.
(5)
kelly k.
Shula's was an almost five star place. With the exception of the scallops, everyone really loved the food. All the sides were excellent. We had six people, four steaks, crab cakes and scallops. The ambience was warm and romantic. The service was four star. Just short of excellent. The less than five stars is for little things. The meal was over 600$. To be expected. BUT.... when you're spending that kind of money on a meal it's really the details that make the difference. Details like... I asked if they could take our coats. we were in a long awkward booth with no room between us at all. The waiter said "we don't have anywhere to put them". Huh? We're in one of the highest end restaurants in the area and you're just going to say "no" to taking coats? Find somewhere. We had my 85 year old disabled father in law with us. The table had a big step up and was terribly awkward for him. I'd asked prior to being seated if they could better accommodate and was told "that's all we have". Huh? Figure it out. He's elderly and disabled and we're about to pay a huge bill in your place. I saw tables they could have put together that would have been accommodating. Last but not least. While the scallops tasted delicious (I ate one before almost breaking teeth on the sand) they were to sandy to eat. The waiter said "I'm sorry" and that's it. No offer of a desert, no taking it off the menu. No manager came by to say "hey can we do something different". Just... "we cooked an inedible meal, oh well". I'd give it 3 stars for lack of accommodation in a super pricey place, but the majority of the meals were to good for that.
(4)
Heather S.
I can't believe all the negative comments. I must have went on a great night then! Our service was excellent! Lobster bisque was amazing and my 6oz steak was cook perfectly at medium well and melted in my mouth. Twice baked potato with white cheddar was fantastic! It is definately big enough to share between two people. Great wine as well. A little pricey but worth every penny!
(5)
Kerri F.
I cannot believe anyone would not love this place! The service and food is amazing! Best anniversary dinner ever :)
(5)
Hilary B.
For the price, we expected much better. It is very disappointing when you go to a highly rated place and you can prepare the food better at home. We were there for a friend's birthday in the private dining room. Both the chicken and steak (filet) were dry and not flavorful. The side dishes of mushrooms and mashed potatoes were just okay and the chocolate birthday cake was very dry. The service was slow. We would not come here again.
(2)
David C.
Mediocre and overpriced. All steaks at our table were overdone. Sides were overseasoned and unspectacular. Dessert was generic. Would have perhaps been acceptable at a 25% lower price point, but their prices place them toward the top tier of steakhouses, which they are nowhere near. On the positive side, the restaurant itself is beautiful and well architected, and the service was very good. It's a shame that the waiters don't have a better product to peddle.
(3)
Wayne C.
Shula's is located on the second floor of the Wild Horse Pass Hotel and Casino. There is a bit of walking to get to the restaurant and the ventilation in the casino needs some work. However, once inside the restaurant, any smell from the casino seems to disappear. I made a reservation using OpenTable a week before as I assumed the restaurant might have a lot of guests since my work and another large group were attending conferences in the area and staying in the hotel. No matter the combination of time and party size, there was only one spot available. When I entered the restaurant, there were many open tables available. The service here is a hit and miss. The receptionist seemed like a snob, not saying a word when I told them my name and reservation time. They just grabbed menus and gave me a look to follow. Maybe this person was too good for my group and I? We were also introduced to two rather enthusiastic waitresses which I didn't mind at all, but were absent quite a bit during our meal. I didn't get a tour of the restaurant like some of the fellow reviewers had, but I was perfectly without it. I felt that the football and the menu of the steaks on it is a nice touch (luckily it was not placed on top of our plate) and the cart showing how each cut of steak looks is neat. I opted for the cowboy steak (medium rare) while my coworkers order the filet mignon (medium). My cowboy steak was cooked perfectly while also having a little crust. I honestly felt that it was delicious. My coworkers filet mignon appeared to be good and they enjoyed it. We also ordered the lobster mashed potatoes and crab mac and cheese. The lobster mashed potatoes were decent while the crab mac and cheese were not special. Both seemed to have a subpar amount of seafood. Prices are comparable to any steakhouse. I might come back when I attend another conference in the area and too lazy to drive to the restaurants off Ray Road.
(3)
Tina M.
Shula's Steak House in the Wild Horse pass Casino is the first of it's kind in AZ. There are 36 others throughout the country mainly in the east. We went on on Thursday night early enough to get in without reservations although I would suggest them otherwise. They seemed to fill up as the night went on. The food was good, I would have to complain that the filet I ordered med-rare, probably came out of a warming oven and was medium-well. Good quality beef, but not hot enough for my liking. In fact nothing on my plate was hot. The service was impeccable and the decor is nice. Your typical dark wood and leather. I could do without the menu imprinted on the football placed on our table with the tee. Both looked unsanitary to me and I had no desire to touch them or have them set on the table. Dessert was yummy and the bread was fabulous. If you go make sure to ask about the "Birthday Special" which is $80/couple and only goes through March.
(3)
Wendell C.
What is disappointing about Shula's? The opening hubbub to get to your table and the over-aspiring service staff. First, you're guided to your table and are stopped to look at a Superbowl Trophy along with some other awards as well as the large black and white photos of football players, most of whom are from years 20 to 30 years before most people were born who are coming through the door. Then they seat you at a table and stick a football for you to look at that has the steak menu. And they point out how this football is hand-painted. GET THAT NASTY THING OFF OF MY TABLE! Perhaps as this restaurant is in a casino, management believes that the people walking through the door don't get out very often and are either splurging or just hit the jackpot. But their opening is juvenile, boring and inane. The service is oppressively overwhelming. Too many people interrupting too often. They had tremendous problems one evening getting our check correct. The sad part here, the REALLY sad part is the food is very good to excellent. Their salads are top notch. The crab patties are sensational and the filet mignon is cooked perfectly and absolutely sumptuous. It's comparably priced to Morton's or Ruth's Chris. Just knock off the cheap theatrics!
(2)
Leah E.
We made reservations at Shula's Steak House for our Christmas Eve dinner. We were there 10 minutes before our reservation time and were seated right away. A server didn't appear at our table for at least 15 minutes. Finally he took our drink order and we ordered an appitizer. The appitizer came out 20 minutes later however, we still didn't have our drinks and the server had never returned to take our order. We ate our appitizer which was very tasty and finally the server came back to take our order. We expressed how long it was taking and he told us it would be better for us to leave and not to worry about the appitizer. It seemed he was glad to get rid of our table. Very dissappointing as it was a special time for our family to get together...
(1)
Len M.
Well I went to this steakhouse on a double dinner date. It was not too busy, the service was good and the place is pretty nice too. I had the prime rib and it was very good, the mashed potatoes were excellent. The bill was not too pricey, I think for the 4 of us with drinks was only $200 or something, we might even have had an appetizer too. I enjoyed it but have only went that one time, I am due for another trip there I think. I do think The Keg at Tempe Marketplace is a better steakhouse though.
(4)
Linda L.
The steaks were amazing...cooked perfectly. The shrimp cocktail thick and meaty...great flavor. We enjoyed the great service of the very attentive staff. We look forward to a return trip back with visiting friends.
(4)
Danny V.
Came here tonight for the second time for a birthday dinner. I had the 24oz cowboy cut (ribeye) and it was excellent. I ordered it medium rare as any usda prime steak should be ordered. It was juicy with a nice char on the outside and cooked to perfection. The truffel fries and grilled asparagus were also great. A nice glass of red wine set it right off! I definitely recommend this place for a great steak. But make sure you bring enough cash because its quite pricey
(5)
Matt J.
Have always wanted to have dinner at Shula's because I am a fan of the coach. With the pricing of a top notch steak house you expect good service and exceptional food. Neither was delivered. 730pm reservations and seated promptly. It was a long time to get drinks, long time to place the order, and even longer to get the food. From order to arrival it was roughly an hour. We had one waiter and it seemed that he had no help for 12 people. Average ticket for dinner was in excess of $150 with of course the mandatory tip. Ahi was very good, Ribeye was below average but cooked well. Cut had grizzle and seasoning was weak. Crab Mac & cheese was good. Sat with empty drinks several times and the long wait for food seemed to be a management issue.
(2)
Arash H.
On on November 17, 2011 went to Shula's steak house and below are the reasons why I was disappointed with the food and the service" 1. We ordered a bottle of wine to the table and when the waitress poured the wine, she spilled it on our plates where we were eating bread and butter. She then poured the 2nd glass and never even acknowledges there was a spill nor bothered to clean it up from the plate. 2. Our dinner took longer than expected - we waited about 45-55 minutes to get 2 steaks with sides as requested. In most cases, steaks will not take an hour to cook or at least the waitress should give us heads up that it will take about an hour to get our food to the table. I was very disappointed that our food took over an hour to come to the table. 3. The 12oz steak which was served to me was prepared well done as I asked for it to be medium - as you know there is a big difference between the 2 temperatures of the cooking the steaks. I ate one bite and couldn't eat the rest. Since our food took about an hour to come to the table, I didn't want to get another steak because it would have taken another hour or so for another steak. 4. Over the course of the night - I was very fed up with the food and most importantly fed up with the waitress as she lacked to be honest with her customers and no sense of professionalism if you make a mistake apologize! It's not a big deal clean it up and listen to your customers. This was a special dinner as this was my anniversary and I was very unhappy and displeased with the entire environment. My girlfriend kept saying don't worry it's nothing and it's ok. But honestly when you spend that much money on dinner you expect at a minimum to receive a decent food with a decent service. But at the price I paid I expected top notch which I did not receive at all. Waste of money! I don't recommend it and will never go there again.
(1)
Dina Z.
Walked into the steakhouse last night - had the perfect atmosphere. Decorations and theme (football) was on the mark. We even got a signed Shula football at our table. The waitstaff was very attentive and the general manager was fun to talk to! We ordered the prime rib and 8 oz filet along with the crab mac and cheese. All dishes were superb. The only reason Shula's doesn't get a 5 star rating is because the filet was requested medium well and arrived well done - if not more done than that. The prime rib was perfect along with the atomic horseradish! None of the creamy stuff here, please. Great evening in a cozy setting - will definitely visit again.
(4)
Lidia R.
we went to this location for valentines day this year . i was truly impressed while the prices ar steep i cal fully say that they are worth it. dinner seemed like a well orchistated event . every thing times perfectly. the wait staff seems to be there to do a job only and they do leave u alone to enjoy ur meal. i look forward to returning to shulas in july
(5)
Tammy C.
My husband and I went here for a date night.. We were a little hesitant since the restaurant was located in a Casino. It was one of the best meals that the have ever had. The steak was very tender and seasoned just right. This is a great place to go if you appreciate a great steak! Our server could have been a little bit better, but I will for sure go back there!
(5)
Jason L.
My wife & I ate here Jan 30th, 2010.. WHOA this place rocks.. We sat down and they came right over to ask us for drinks. She ordered a sangria martini and I a vanilla vodka screwdriver. They bring a cart around showing you the different cuts & sizes of the meats. We asked about the "Coaches 80th Bday special" 2 fillets, king crab legs, asparagus & mashed taters for both.. Plus a salad & a desert! And all for only $80.. The fillet was cooked perfectly, the asparagus had balsamic on it as well.. There was NOTHING wrong with the service or the meal. For our desert we shared a piece of 7 layer choco cake.. The service was A++ the food was top notch.. We will not hesitate to dine there again or recommend this place to anyone. Thank you for a wonderful 1st time visit!
(5)
Timothy B.
Best dining experience ever! Wait staff was attentive and the food was absolutely amazing! I took my wife there for our anniversary and even though we didnt have an anniversary plaque in front of us, the wait staff and management all congratulated us on our special day. We even had one of the employees sing a romantic song for us and he has a truly amazing voice. The steaks are top notch and cooked to perfection. Their sides are bug portions that can be split between multiple people and are just as amazing as the steak. I will definitely will be making this a yearly event for my wife and I.
(5)
Jenna L.
My parents treated the 6 of us to dinner @ Shula's Steakhouse last night. We arrived @ 6:30 so the place was pretty slow, but picked up around 7:30 when all the tables were full. The web site states reservations are required, and the dress is business casual. The place is covered in football memoribilia, but does have a classy look with the dark wood and white linen table cloths. Our server was helpful and funny and gave us some great suggestions from wine to dessert. We started with shared salads, one couple shared the caesar salad and another the wedge. The blue cheese was amazing! We also shared 2 orders of the BBQ bacon wrapped shrimp as an appetizer. They were stuffed with basil and so yummy! For dinner, we enjoyed 2 bottles of Markham Merlot, 4 guests dined on Steak Mary Anne (2 5 oz. filets smothered in a peppercorn sauce) the rest of us simply ordered 8 oz. filets. Each steak was prepared as ordered. We also split sides of crab mac and cheese - with real crab meat - grilled asparagus, sauteed mushrooms and a couple baked potatos. The sides work family style and were plenty for the 6 of us to get a taste of each. For dessert we had both the chocolate lava cake which was rich and decadent, and the chocolate souffle which was much lighter and not as sweet. We "rolled" out of there for $650.00 including tip. The restaurant offers a 48 oz steak that, if finished, inducts you into Shula's 48oz Club. The sticker price for just the steak is $85. Now that's a challenge for Man vs Food! This is a really nice place to celebrate something special, or have a nice night out with your spouse.
(5)
Ed H.
Awesome experience
(4)
Dick S.
I had been looking forward to trying out Shula's for quite some time based on a friend's recommendation who visited the one in Miami. My wife and I love steak and we have tried many of the fine steak houses around the country (Ruth Chris in several cities, John Howie in Bellevue, WA, Fletcher's in Glendale, AZ, Pappas in Houston, Chop House in Dallas, etc.). Besides excellent steak and sides, the one thing ALL of these restaurants have in common is fantastic service and service is always something you can count on at these high end steak places. At least that was the case until now. Our experience at Shula's in Chandler AZ at the Wild Horse Pass Hotel & Casino was the worst service I have EVER gotten at a high end eatery. In fact, Applebee's and Shari's provide better service than we got at Shula's. The wait staff was inattentive at best and downright rude at worst. The service was slow starting from the beginning, it took almost ten minutes to get our water, the review of specials was poorly handled, the ordering took forever and the overall experience was very negative. We were never asked if we wanted an appetizer, there was a manager walking around throughout our over two hour ordeal but we were never once asked how we were doing. The only saving grace was that the food was excellent but you would at least EXPECT that for a $50 steak. I will NEVER go back to this or any other Shula's and will spread the word as to my very bad experience. Very, very sad!!
(1)
Theresa S.
For my husband's birthday, I wanted to treat him with something special in the way of dinner, so we made reservations at Shula's. I had mentioned in passing at the time I made the reservations that it was my husband's birthday. When we arrived, we were escorted to a little alcove with a nameplate that said "Happy Birthday" on it. Very neat. Our waitress was awesome! We never had to ask for refills which is a huge thing with me. For the food, mostly it was wonderful with one small exception (which is why this isn't a five-star review). We started with the BBQ Shrimp (with stuffed basil) as an appetizer. It was delicious! Highly recommend this appetizer. Next up, we shared a Caesar salad. We told the waitress we were going to share the salad so we were a little surprised when it was brought out to us on one plate with a spare plate to shovel half of it on to... why couldn't they have done this for us to spare us the mess on the table? Anyway, Caesar salad was tasty - not the best (see The Grapevine in Scottsdale), but very good. For our entrees, I got the 8oz filet and the birthday boy got the cowboy steak - we both requested Medium which was described as a warm pink. My filet came out as a medium-well - no pink. Husband's steak came out a bit more on the red side than warm pink. Odd since we both requested Medium and they came out so different. Husband's steak was FABULOUS - deliciously seasoned and melt in your mouth bliss!! Mine, if it had been medium, I imagine it would have also been fabulous, but as it was, it was good. I decided not to send it back because I didn't want to have to eat it after Husband was already done with his dinner. We also shared the crab mac-and-cheese side which was VERY good. I highly recommend this side dish. My only nitpick on it is that it was a little oversalted, but this might not bother others - I just happen to not like salt very much. For dessert, they treated us to the 7-layer chocolate cake. Warning... this cake is unbelievably rich so prepare yourself if you order it. It came with a strawberry sitting in strawberry sauce. The only thing that could have made this better would have been if the strawberry sauce had been drizzled over the cake. Overall, a wonderfully romantic dinner with my Husband on his birthday. Excellent service. The food was VERY good with the exception of the uneven cooking of the steaks.
(4)
Steve G.
Went to Shula's last week while doing work in Phoenix. I ate at the bar, had a pleasant bartender, delicious salad followed by some of the most tender Tenderloin Tips that I have ever had. This is a top notch restaurant that is recommended by this steak connoisseur. Also, from a bang for the buck perspective, it is tough to beat for this high level quality of food. Why not the fifth star? They didn't have a bar scene to speak of... although it was a Tuesday night.
(4)
Jeannette T.
Incredible! Not a thing to complain about. Can't wait to go back.
(5)
Rob B.
If you enjoy cold food, served on cold plates this is the place for you. Bring your canteen as well if your thirsty, drinks are scarce.
(1)
Kevin B.
Decided to check out the new casino and steakhouse. I ordered the 24oz porterhouse and split it with my mother. We also split a side order of asparagus and caesar salad. Food was very good, steak was cooked to perfection (I ordered medium rare). Price for the steak was a reasonable $40 based on other steakhouses in the area. The reason I give 3 stars is that the service wasn't great. This could be because they're new and have a few wrinkles to iron out. I plan to go back in a couple of months to see if the service has improved. I still prefer Durants and Donovans, however, if you're in the area or finding yourself hungry for a hunk of beef while losing money in the slot machines, spend your money upstairs at Shula's instead!
(3)
Matt B.
Poor service and all 7 of our steaks were literally cold when the finally came out. Will never go back. Ruth Cris is 10x better.
(1)
Leah C.
I wish "underwhelmed" was the best I could say about this place but a more honest impression would be supreme disappointment. We were seated and ordered a $170 bottle of wine - it took 20 minutes for the server to come back and we didn't even get water in the meantime. I actually had to get up and find someone to pour us water. It apprently helps to be friends with or share pictures of your kids with the server to get assistance. I almost had a pitcher of ice in my lap while the table next to us had their water poured with a napkin as a splash guard. The tomato/fresh mozzarella salad was sad...I would imagine better in a high school cafeteria. The tomatoes were white, not ripe and the balsamic dressing average. The 2 bright spots: 1) the BBQ shrimp, though under cooked a bit, the fresh basil was a great burst of flavor combo with the BBQ sauce, 2) the grilled asparagus with balsamic reduction (sauce is not mentioned). The sides are not the portions you would anticipate - true servings for 2-3, a couple of bites for 4, and I really mean bites not heaping spoonfulls. The crab mac & cheese was decent for flavor but left both crab and cheese to be desired. The plates weren't hot, my medium-rare filet was barely warm and chewy with so-so flavor and cooked unevenly. My brother's porterhouse came rare not med-rare and was sent back. After 10 minutes we had to ask where it was (something about we all have pagers and they will let us know - but apparently there was a pager failure). It wasn't even worth trying desert the disappointment was too much to bear....I was embarassed to bring to my family here and pay so much for so little. For a place that boasts they "eat, breathe and sleep" meat I would suggest that they go back to bed and you spend your money at any Mastro's, Capital Grill, or even The Keg.
(1)
Monica J.
The meal my husband and I ate here was not the most expensive we've ever shared but it was biggest waste of money. We left feeling that we had paid top dollar for mediocre food. Nothing was particularly bad, but I would say everything we ordered tasted like something you would eat at Chilli's or Applebees. Even the specialty cocktails were a big disappointment and very overpriced. As far as service goes, the hostess and our server were very friendly and accommodating but I have never experienced such slow service at a restaurant at this price point. We had to remind our server about missing items and wait about 20 minutes for him to bring the check. I did like the decor and thought that the football theme was fun but the way the tables are positioned makes the restaurant feel crowded even though it was not very full the night we went. The tables are also way too small to accommodate the way they serve the side dishes (family style). To sum up, even though I really wanted to like this place, it was not a good experience at all. Please save your money. We went for my husband's birthday dinner because it is close to where we live but I wish we would have just driven to Scottsdale and gone to Fogo de Chao.
(1)
Campus F.
Thought I died and went straight to "The Best Steak Ever" heaven... seriously. Menu was defininately pricey but worth every cent! A la carte menu had plenty of salads and sides to add on but the 8 oz. filet I had was the real dream and it was cooked perfectly at medium rare (which the server had me check before he left the table). My only wish for this place was that they had a larger bar area... only 5 seats. It's upstairs on the second level of the casino so there was hardly any noise from all the slot machines below. If you've got the cash, you certainly want to try this place!!
(5)
david w.
This was my first time to Shula's. I was disappointed. Service was sloppy. The waitstaff stepped on themselves and tried to take our order twice. They made a good martini. My wedge was great. My steak was overdone. Most everyone at the table had issues with either overdone or underdone. The mac and cheese was so so.
(2)
Jordan F.
My boyfriend took me here recently before seeing a show at the casino, it was our first time dining at Shula's. Overall, we enjoyed our dinner and would go again if we were staying at Wild Horse. Details... The bread was hot and good. We started with the Ceasar salad, but as another reviewer experienced, even though we told our waitress we were going to split it, they brought out the salad and an extra plate. We agreed that they should have split the salad for us; it wasn't that big of a deal, but for a nice restaurant I was surprised. The Ceasar was just OK, the croutons were soggy but it wasn't drowning in dressing so that was good. I ordered the 8oz filet ($38), my bf had the surf-and-turf ($75), and we split the lobster mashed potatoes and the creamed spinach. After reading earlier reviews I was nervous about how our steaks would come out after seeing so many had problems with over or under done steaks. I tried to order my steak "medium rare plus, so between medium rare and medium" the waitress said they couldn't do that...what?! So I just went with medium and kept my fingers crossed it would be ok. Lucky for me, the steak came out perfect BUT if I was a person that liked my steak a true medium it would have been very under done. My boyfriend also ordered his steak medium and it came out the same, we agreed it definitely was not a medium steak. But that was just fine with us, they were perfectly done and very tender, not one bad bite. Steaks came with bernaise sauce which was a nice surprise, I hardly used it though because the steaks were so tasty (although a bit salty) on their own. My bfs lobster tail was cooked perfect and there was some seasoning on it already, so you didn't even need to dip it in butter. We both did not care for the lobster mashed potatoes, I would have preferred plain mashed potatoes. There was big chunks of lobster, which was nice, but there was a funky gravy on top that I didn't like. The creamed spinach was very good. Not too creamy and swimming in cheese or cream, just enough, so you could still taste the spinach. I would go again if we were staying at the Wild Horse hotel, but not go out of our way to dine at Shula's. For an expensive meal like that I would hope for great not just very good.
(4)
Robert K.
Decided that my wife, recovering from foot surgery, could not prepare and enjoy a traditional thanksgiving dinner and made reservations for the new steakhouse. We were greeted pleasantly and taken to our table. Shortly thereafter our waitress approached with menus and began to recite the list of items that the kitchen was out of for the night. No Mahi, no fresh fish of the day, no stone crab and to top it off no Prime Rib. Somewhat disappointed, as she was hoping to have fish while I gorged on beef we ordered appetizers, salads and dinner. We started off with calamari which was accompanied by two sauces, a marinara and a mayonnaise based creamy sauce that had a hint of tarter sauce to it. Not bad calamari, tender and quite fresh tasting but sadly the cream sauce had a pudding like coating of film on the top of it. Hardly freshly spooned into the dish. The salads ordered included a tomato and gorgonzola for me and a tomato/mozzarella for her. I suppose we are spoiled by the tomatoes we buy at the farmer's markets on the weekends but to be served a salad with slices of beefsteak that were both not firm and rather tasteless for 10.00 apiece is inexcusable. Beefsteak accompanied the mozzarella as well instead of what I would have expected, Roma tomatoes. Soon thereafter our dinners arrived. I had ordered the large filet, medium-rare and my wife the petite filet, medium. I began doctoring my baked potato in preparation to what we had both anticipated to be a very flavorful meal. The potato, though quite large, was the typical diner example of a clumpy(Non-Flakey) outcome of having sat in a warming drawer for God knows how long prior to being served. The shock was just beginning though. I cut into my steak and discovered it to be quite overcooked. Instead of medium-rare(Red throughout with a warm center) it was at best medium and light pink(not even dark pink throughout) with the outer areas not pink at all. My wife, noting my disappointment, cut into hers and pronounced it to be decent enough tasting cardboard. It was at best medium-well with the center 25% of the steak slightly pink. The two dinner plates were moved by me to the outer edge of the table and our waitress returned shortly to ask what was wrong. We explained that they had been overcooked and she removed them to the kitchen. Oh well, at least both of them were overcooked so we figured that at least one of us would not have to eat alone while the other waited for their dinner to be returned. To my surprise less than five minutes passed by and we saw our waitress returning with two plates in hand. What followed truly amazed me as I have eaten at a number of very good steakhouses over the years and had never experienced such a thing. The two plates had on them our two steaks that we had returned cut completely in half. The waitress proceeded to tell us the"...we do not have to eat these but the chef wanted me to show you that they were cooked properly..." . I was at a loss for words, which is something for me. I simply asked her to bring us our check. I had no intention of having a chef who did not know how to cook expensive beef do lord knows what to two additional steaks and ring up another $100.00 on our bill. She removed the plates and we waited another five minutes for her to return with our check followed by a perfunctory visit from the manager. Having had three martinis I am sure I was a tad rude to him given my level of disappointment and proceeded to tell him that it was a shame that he had a staff that did not know how to cook a steak in a steakhouse that obviously has a rather devoted following in many locations back East. He took my card and proceeded to bill out the 83.00 dollar bill we had run up for our cocktails, one appetizer and two salads. No I did not leave a tip. But I have a tip for you....Don't Bother.
(1)
carole o.
Although the food was quite good, I must say that never in all of my vast dining experiences have I had such a ridiculous encounter. The general manager, Bob, attempted to seat the three of us at a table that was crowded with other diners, while the other end of the restaurant was empty. One of our party members is hard of hearing, so we requested to sit in a quieter spot. Bob almost broke down in tears and pleaded, "Can we just stick with the plan?" So we were seated at his original choice. The reservation was for 3 - I have the email comfirmation from Open Table, and he whined that the place setting was only for two and "how come we had three people?" Shocked - we sat down to view our menus. Now here comes the really amazing part. There were only 2 menus for the three of us. I called him over and asked if I could have another menu. His words exactly - "When there are three people at a table and one is part of a couple, we only give two menus." Then he proceeded to stare at me. I told him that I was NOT going to share a menu, and he ran off to retrieve one for me. Had we not been going to see the BB King concert at the venue next door, we would have left immediately. Never have I heard of such a thing. This man is clearly not suited to deal with the public or have anything occur "outside the plan". Completely bizarre and we will not go back.
My first experience with a Shula's. I had a birthday free meal and my friends were game for a pricey meal for a change. Two ordered the trio and had crab cakes, steak and scallops. A month later they are still raving about the scallops. They'd do the trio again but get double scallops instead of the crab cakes that were not exciting. Since the fish special was sea bass and suppose to be good (it was), I got that and shared with a friend that had the trio so I got to try the fabulous scallops. Of course, after reading the review about the sandy scallops I'm am kinda fearful of our next experience there. My other friend got the ribeye which is one of her favorites there (she's a regular). I wanted one of the chocolate desserts that you need to order during dinner, but my friend said they had outstanding creme brulee which is my favorite. Big mistake, they don't have regular vanilla. They offer a trio with two having liqueur flavors and won't let you have 3 vanilla. So no dessert for me....or so I thought. Because it was my birthday they brought me a piece of awesome chocolate cake. So big and rich I took most of it home. Service was good, we seemed to have 3 people taking care of us. Even though we've gotten away from $100 meals...I can see us returning.
(4)
Puppy B.
As someone who prefers a well done-absolutely no pink steak, I am so thankful I can eat at shulas. I ordered a 16 oz New York strip well done, and it was amazing. The server did warn me that it would take about 30 minutes, because they do not butterfly cut the steak. This is fine because j appreciate that they want to do it right. My steak was juicy, buttery and SO TENDER. So great considering all other steakhouses just char a steak til it's bone dry. Love this place.
(5)
Aaron L.
Went here for my B-Day. Totally unimpressed with the steaks. The BS they spout about the 'Shula Cuts' being higher quality than Prime is laughable after eating there. I buy and make Prime steaks at my house that are 100x better and cost $8/lb from Costco. Filet was decent, but nothing special Cowboy Ribeye was bad. Way too lean and tough. No flavor. The sides, Creamed Spinach and Roasted Corn were both fantastic, though overpriced for the quantity. Quality & Flavors were excellent. Service was excellent. I go to a lot of top-end places: Flemings, Mortons, Ditka's, etc... Shulas was the least impressive. I found The Keg to be better by a mile - even without considering the price.
(1)
Artin B.
What a meal! I was really surprised by this place. You dont expect this quality in a casino. I went with a party of 6 and had a gargantuan meal. For starters this was the best calamari i had ever eaten, hands down. My 24oz porterhouse was cooked to perfection. I tasted some of my brothers lamb, it was lamby... Not my taste but he loved it. The chocolate cake was meh... But the creme brule was crazy good. Top it off with a double cognac to finish, and it was a meal of a lifetime!
(4)
Trish E.
Oh look! It's me eating at another steakhouse in a casino! Shocking (insert sarcasm here). :-) Went to Shula's with another couple to engage in some steak eating and cocktails, followed by some blackjack. Casino host was kind enough to leave us a comp for the entire meal. For appetizers we had the calamari fries and the tenderloin tips. Tenderloin tips are amazing!! We all ordered steaks (3 of us had the 8 oz filet, 1 had the rib eye). My steak was not cooked properly but I was so hungry I didn't wan to send it back and wait while everyone else was eating! I ordered it medium rare plus and it was more medium plus. Not pink in the center really at all. The side dishes were delicious (baked potato, crab mac and cheese, fries and au gratin potatoes - can you say carb overload? HA HA!). We did not get dessert because we were too full. The service overall was pretty good. So why the 3 star rating? I feel like the food is mediocre for the price. Prices are expensive for what you get. If you are going to the casino and can get a comp for this place, then I'd say go for it. Otherwise, choose another steak house with comparable food and lower prices.
(3)
Y D.
Wonderful dinner - had the Cowboy ribeye.... Sauces not as good...Shula Sauce my preference. Truffle fries very taste and a must have Coco-Rita was delicious!
(4)
charlie g.
I shouldn't complain I got a free dinner for my birthday,but the steak is only mediocre. The onion soup is to die for,.my wife's crab cakes were great.The service that night was outstanding, there was nothing more our servers could to enhance the evening. I just wish they has a steak as good as Fleming's or City Hall.
(2)
Nadia B.
Amazing establishment with such class and quality food and drinks! Hosted my husbands company management dinner at Shula's so we had a private room and custom 3 course menu. With your choice of filet, salmon, or chicken. Starter salads and yummy dessert. Our staff was on top of our drinks and got everyone's order correct. The food was amazing or cooked to perfection. The drinks and wine list was amazing and the service was wonderful. Definitely worthy of 5 stars! We will definitely be back again and again.
(5)
K C.
Very overpriced for the quality of the food. Ceaser salad was good and the desert was nice but everything in between was a mess. Prime rib was bland and mostly chewy gristly slop, the included yorkshire pudding was tough like old shoe leather. The crab mac & cheese was extremely fishy tasting and smelling, none of us ate more than a bite of it... and the potato gratin was an oily mess. Everything was heavily crusted with bread crumbs. How can any decent restaurant screw up potatoes?? First and last time I'll ever try a Don Shula's. You can get a meal that's 10x as good at almost 1/2 the price at Flemings, or go to Donovan's and get a fantastic meal at the same price point, with much better ambiance and service. My expectations were obviously way to high for a steak joint in a casino.
(1)
Marc E.
Great food, services, ambiance, etc. The manager Robert was very attentive and informative about the restaurant local area things to do. I would recommend this place to everyone. Priced right for what you get. I don't know what the bad reviews are about? Maybe local competition. This place exudes class ! ! !
(5)
Rich P.
Food here is very good! Your gonna want to have a good day at the casino to afford it! Haha! But this is one of those places that what you pay for is what you get! Apps we got seafood trio and the scallop app. Very good but not very big portions. If your with more then 2 people you may want to ask how much food is on the apps so everyone can try a little. I got the big steak it was cooked perfect med-rare and was delicious! Other entree was fish which they liked very much. Side dishes were also great. Asparagus was cooked to perfection and very tasty. Service was good as well. This is the type of place that you want to take your time having dinner. They don't rush you, this is not a turn and burn place. If your in a rush then I wouldn't suggest this place. If your a cheapskate and don't like to spend money I wouldn't suggest this place. With that in mind be prepared to open the wallet and have a great meal!
(5)
Daisy G.
Amazing! So much better than Flemings and the like. I didn't expect it to be all that great what with the 3 stars here on yelp but shulas truly surprised me with quality and flavor. We started with calamari fries. They were the best calamari I've had. Perfectly seasoned with great dipping sauces. They were just seasoned enough without being overly salty. Our appetizer came out lightening fast. We ordered filet mignon and crab cake for the entrees along with sides of crab mac & cheese and twice baked potato. Let me start by saying that the mac & cheese was outstanding. That was definitely my favorite part of the meal. It was garlic-y, cheesy and delicious with plenty of crab chunks. The crab cakes also had a lot of crab in it unlike other places that have a lot of breading. The massive twice baked potato was good and flavorful. The filet mignon was great. Overall a splendid experience. We went a bit after they opened on a Saturday so we did not have a problem with waiting for our food to come. We'll definitely be back!
(5)
Rachel K.
Went here for dinner recently and what a treat it was! The service was excellent, and the food was even better. Everything from the calamari appetizer to the warm bread was tasty, and my steak was perfectly cooked and seasoned. I'll definitely be back for the next special occasion.
(5)
Joann M.
Ok so I have no frigg'n clue who Don Shula is or was! Not even sure if he is dead or alive. Ain't gonna google it either. ( ok maybe now I will) Fillet was great. Mashed potato's Yum! Asparagus! I cus, you cus, we all cus for asparagus. Great! Great service. Look, I don't go out of my way for a steakhouse. I can do a fillet at home for the fraction of the cost. To go to a steak restaurant is almost a waste. I want to eat out somewhere that I can't create at home. That being said. On the east side of town, if you at the casino, if you want MEAT ( insert manly grunt) this place is fabulous. I was well fed and not stuffed and weighed down. Clean and comfortable.
(4)
Denise B.
The food is amazing and the staff is great. Been here plenty of times and it has always been an awesome experience. Their crab Mac and cheese is my new favorite just like our server said it would! Lol
(5)
Brianna T.
The wine list at a new restaurant often makes or breaks the place for me. Shula's' wine list ROCKS! You want a cab by the glass? They have three. A bottle of Montrachet? You've got it! Afraid of most restaurant wine prices? The prices here are some of the most reasonable I've seen. I'd definitely return just for the wine list. We got a small tour of the photos, with the replica trophy pointed out. A little strange, but not the super-weird experience some others mentioned. I started off with the French onion soup. Stellar. For an entree, I had their lamb porterhouse. Five stars. Our server got out his nifty little penlight and had us check the temperature before he left the table. Two thumbs up there. It was perfectly medium rare. That they have a lamb steak makes me incredibly happy, and the wine-mint glaze that accompanies said lamb is divine. The sides didn't wow me. Three stars. The crab mac was definitely tasty, but I guess I was expecting big chunks of crab, which I never found. Plenty of crab flavor; I just had different expectations, I suppose. The grilled asparagus was also good, but nothing I couldn't make at home. The green beans were probably my fave. The citrus glaze and julienned peppers were an awesome combination. They were a little sweet for Dad, but I was pleased. I was too stuffed for dessert, so I can't chime in there. Possibly the most impressive part of our night was the service. I came in with my dad, who was visiting from 3000 miles away. Neither of us had ever been to a Shula's. When the floor manager, Jon, heard that it was a treat for us, he made sure we were more than taken care of. Or perhaps their service really is that amazing. Either way, five stars plus. Expensive? Yes. Worth it? Mostly. I'll be back.
(4)
Bobby R.
Ate at Shulas last night and it was disappointing right away. There were 4 of us and the server addressed the men and not the women... not a good start. We had 2 kc steaks, 1 filet and 1 shula cut porterhouse $45. All the steaks were good except for my porterhorse and I do mean horse. I don't know if I've ever had a piece of meet so tough. The problem is the chef or manager never came over to look at and or to discuss the problem. The server acknowledged how tough it was apologized and offered a free piece of cake. If I wanted cake I would have ordered cake. Anyway... they bring us our bill and it was $464. They overcharged us $130.00. They added another filet, another baked potato, an asparagus and they thought they would charge me for 2 porterhouse steaks since I didn't like the one I was served. After about 30 minutes of trying to figure out our bill and the manager still not showing up, I demanded they remove the porterhouse which they finally did. Very disappointing night for an expensive restaurant. We won't be back. Aside from our disappointing dinner the ambience is not very good. We've been to Ditkas which is a sports themed steakhouse and it was great. Shulas not so much. Bypass this spot as you won't miss much. Go to Flemings or Mastros instead.
(1)
Ernesto L.
I've been to this place several times and I've never left impressed (besides for the bill). It's too expensive for what you get but still a decent steak house. It's also good for business or for not steak lovers (eaters with not-so-high expectations). For a staycation with a date would work good as well. I wouldn't drive more than 4 miles to go there and for that money you can do way way better. Cheers
(3)
Gerald P.
It was a good place. Its in the Casino, so felt like Vegas a bit. I would say it is a qualtiy steak place. I was not blown away but good meal. I had Filet. I thought cooked slightly extra. appitizers were good. The only thing that bugged me was I made a reservation for 6:15. We flew in to Phoenix and were traveling and meeting someone there. We arrived at 5:45, the place was half empty and they made us stand waiting until 6:15 to seat us. I told them we would wait and order at 6:15 if they wanted but they wouldn't seat us. Not too bright. Set the meal off with a bad tone.
(3)
Brian D.
The steaks at Shula's are delicious. I had the filet with a blue cheese crust, and for the thickness, it was done perfectly medium-rare. The cut and flavor were excellent, and I liked that they have you cut in and verify that it's done to your liking. The sides were standard steakhouse fare, and were just fine. The dessert was the same. The reason for 3 stars is the service. Speed is not a virtue at Shula's, and, while you don't want to be rushed, taking 3 hours for dinner leaves long gaps where you start losing your appetite and getting tired. This is compounded by the fact that the waiters disappear for long periods, and you're left with no drink. I spent the majority of the dinner with an empty glass.
(3)
Carey A.
I honestly love this place. Their Crab Bisque and Muddled Berry Martinis are the best. I go just for this when I want to be cheap. The filit and Cowboy steak are great. The Augratin was bad the last tiem we went. The cowboy steak is great and so are their peppered gravy.
(4)
Mary M.
My husband and I celebrated our Anniversary with a fabulous meal. Our servers, Jeff and Dan were incredibly friendly and the level of attention... just right. The food was cooked to perfection. Sure it's pricey, but it was meant to be an experience, not just dinner. And they delivered.
(5)
Mike F.
I was not impressed with Shula's. They are a steakhouse and should know how to cook steak. I ordered the cowboy Ribeye Medium rare. When the steak is served they cut into the steak to check the temperature. The Steak was blue rare, not even close to medium rare. The mashed potatoes were dry and not very good. This place is over priced and survives on the name alone. I will never go back.
(1)
Vincent L.
Don't get me wrong, it's a fine steak and generally good food w/ solid service... BUT at the price point (100+ a head), you can do much better (think Mastro's - or if you need to be in a casino, Cholla steakhouse is a better option). Reservations: + - OpenTable - super easy, table ready for us on arrival Service: - - Host was a goofy kid. Very nice, but awkward and stumbling trying to sell the football story (hosts have to carry the football to the table and tell you about the 72 Dolphins) - Servers (lead + 1-2 supporting) were all nice and basically competent. Seems like amateur hour for such a high-end steakhouse. Watched as each passed my empty scotch several times w/ no one even offering another. Too bad. At 14/glass, that's 3 bucks a shot in their pocket they forgo... still, nice, but again amateurish... no concept of cadence (drinks fast, bread slow, 1st course fast, steaks slow, long pause for desert menu, etc.) that you'd get at say Mastro's or even Morton's - Runner who brought 1st course put my caesar down and as expected as if I wanted cracked pepper... when I said yes, she disappeared around the corner to retrieve the pepper mill ??? - No serious complaints, but definitely not up to standards of competing entries at this price point. Drinks: + - MacCallan 12 served w/ acqua panna cube - GOOD. easy, but at least they do it right - Wife's foo-foo drink - YUMMY. Not exactly sure what it was (some kinda fruity gin drink dressed w/ fresh fruit/berries), but it was really good. Dinner: + / - - Bread was fresh and surprisingly good (to the point where it's worth mentioning) - Caesar salad - YUMMY, real, maybe just a bit overdressed - French Onion soop - MEH. Turine and chess piping hot, but yet soup inside lukewarm (?) - soup obviously premade and cold - then put into the turine and covered w/ cheese w/ expectation that the baking would make it adequately hot... - NY Strip - GOOD cut, WELL-SEASONED, OVERDONE. Wife ordered Medium, but was pretty close to Med-Well (fortunately, she actually likes med-well, but felt silly ordering such on a 45 dollar steak). Despite the overcook, it was still tender and tasty - Bone-in Filet (special) - GREAT cut. WELL cooked. OVERSEASONED. POOR Bearnaise. My filet was a perfect med-rare and ridiculously tender, but unfortunately was a bit overseasoned (salty). It was served w/ Bearnaise on the side, but it came room-temp and tasted like mayonnaise and parsley (bummer, I love the taste of tarragon and was happily surprised at first to see on the plate). Still, the great quality of the steak itself made it quite good overall - Mashed Potato - YUMMY. Simple mashed w/ garlic+nutmeg (one of my favorite flavor combos) - Sauteed Mushrooms - SO-SO. Decent as a steak topper, but not much flavor (odd given the types of mushrooms used) - Creamed Spinach - SOLID. Heavy as one would expect with nice flavor. Desert: N/A - Didn't bother as we were ready to move on at this point and the menu really didn't have anything that looked especially great Dining Room: - - Loud, but not in a good high-end steakhouse way (like Gibson's in Chicago)... - Cheesy, amateurish attempt at high-end environment - silly signed football placed on table listing the cuts (same as on menu), but autograph is on the underside of the ball, so you're not even sure who signed it. - Not dark, not bright. Bottom Line: Very high quality ingredients w/ competent preparation. Generally solid, but not close to high-end service. Should I find myself staying at Wild Horse Pass again (quite a nice hotel/casino for PHX), I'll be picking Ling & Louie's for dinner instead... Just not worth the money overall.
(3)
Jesse C.
Pros: They had our reservation and we were seated right away. Constant attention by multiple waitresses. The Lobster Bisque with added sherry actually had too much sherry. They replaced it right away. The Creme Brulee trio, Roasted Corn side, and French Onion soup were great. Cons: Atmosphere. People in tank tops and sandals and the football stuff everywhere. Sub par food. I had the lamb porterhouse which was just ok. For $41, ouch. The Lobster Bisque was terrible. The gf got the cowboy ribeye which was good but overcooked a bit. Everything that we had was nothing special or below standard and for the price, was a really big let down. The staff/customer service were exceptional.
(2)
Greg G.
Average steakhouse. I heard the Cowboy steak was good which unfortunately I did not have. I had the filet which was average at best. The server was good but nothing else was too memorable. Probably the biggest turnoff was the restaurant was inside one stinky and smoky casino which is not for me.
(3)
mike f.
Nine of us had dinner and I was under-impressed. initial greeting by staff was nice, seemed to be lots of attention as you would expect. I had a bone in filet that was excellent and we ordered seafood appetizers that were good. shortcoming was in the delivery of our entrees - 9 people, one server plus a helper took three trips to the kitchen to get all entrees down, not what I expect in any restaurant particularly one where entrees begin in the mid $40's.
(3)
Mark F.
The only reason I gave 3 stars is because my steak & my wife's lobster were awesome, after that it was all downhill. Started off with the waitress telling us that they did not have stone crabs because of the federal shutdown the stone crabs were poor quality. ??? Ordered another beer, the server dumped it into my glass without even picking it up, let alone tipping it. One big glass of foam. Salads came, we had to ask for bread. My oysters were unbelievably gritty. The side of spinach was so over seasoned with garlic that it was inedible. And the icing on the cake was when our actual waitress (who we did not meet until halfway through the entre) put the bill on the table and told us they had run out of bill/credit card holders. When we left the restaurant was half empty. Not going back.
(3)
Des D.
You can only hope the song and dance about the 72 dolphins hasn't been going on for the past 39 years, very cheesy for a "high end" restaurant. This isn't the HOF we are here to eat. BTW, nice footie ball on my plate but remind me why something that is tossed or kicked is on my plate? The service was excellent the food is expensive and very so-so. Appetizers were okay and definitely not memorable. My medium-rare Kansas City cut was way over done, there is no going back to a steakhouse that can't figure out how to cook a steak, the side dish of crab mac'n cheese was tepid.
(2)
Jamie B.
I love this place. Great food and great service!
(5)
Kelsey L.
What a nightmare! Please don't even waste your time.. I needed to pick up a $100 gift card for the owner of a vendor I used for our wedding. We had never ate at Shula's before, so we figured we might as well make reservations since we need to pick up a gift card. I'm guessing that our server might have been new, because she was shaking throughout the entire steak presentation. She didn't have much confidence in what she was speaking about. I ordered the filet oscar, and hubby got a NY. Our food was delivered to us promptly. My filet was ok, but my husband said that the NY was horrible. I hate sending food back, so I made him give me a bite since I assumed he was making a big deal out of nothing. Surprisingly, I even wanted to send it back! I stopped eating my dinner since he wasn't eating his, and we awaited the return of the server. Over 10 minutes went by and still no server. I gave my husband half of my dinner since he was very hungry. We ate my entire dinner, finished our wine, sat for 5 minutes, and STILL no server! She finally came up to us to clear our plates, without bothering to ask if there was something wrong with the NY. My husband told her that it was dry and rubbery. She offered to have it remade, but we declined since I had him eat mine. She said she would send the manager over. We waited and waited... No manager. We saw him walking around talking to other tables, but I suppose he didn't feel the need to talk to us. After sitting for a good 15 minutes with no food and no wine, the server asked if we wanted dessert. For real? I asked for the check so that we could just get out of there. My husband told me that I better not give them anymore of our money. Unfortunately I really did need a Shula's gift card, so I approached the host station and asked if I could purchase a $100 gift card. Her exact words, "go to the bar for that". Ok... So I went up to the bar. It was clear that nobody at the bar wanted to help me, so we just left. Forget this place and go to a steakhouse that has great food and excellent customer service.
(1)
Bill w.
I went to Shula's for a small dinner party for a friend's 40th birthday on 09.04.12.. As we arrived, I noticed a sign "still undefeated." Well, Shula's lost that evening because the service was dreadful, now they're 14 - 1. The waitress was nice and knew the birthday boy and his girlfriend from past dinners. Honestly, I believe the poor service was not her fault. Instead, it was the back-end staff's inability to deliver our orders in a timely manner and their inability to deliver what we ordered. We placed two orders of the crab mac-n-cheese and we had to ask an additional two times for the food. The food was still very good, but for close to a million dollars a plate, I was expecting better service. I will keep giving my business to Durants. Go Raiders!
(1)
A. E.
How big do you like your meat? If you answer is HUGE AND RAW then Shula's is the place for you. Fantastic selection of amazing beef. Everything from the moment you walk in the door feels so cozy and attended to. I am no sports fan, however I am a football sized hunk of red meat fan. I highly recommend Shula's Steak House to anyone looking for an unforgettable experience dining in Chandler. This is probably the finest steak house this side of Downtown PHX.
(3)
Robert R.
Fine dining...sort of? If you're not familiar, this place is the chain from Don Shula the famous football coach. The prices are up there with some of the other big name steak houses, Delmonico's, Morton's Ruth's Chris, etc. We were staying at the hotel so we tried it. It's fine dining service, very professional, mixed with a fantasy football man-cave. Steak menu written on a football in the middle of the table and wall to wall football photos. The service was excellent. I wasn't impressed with the food at all. Tasteless. From beginning to end. The only thing that stood out is the fried squid. Good appetizer that I can get at TGI Fridays. Steak was cooked right, it just wasn't all that good. Desert was terrible. For nearly $300.00 it isn't worth it. I realize if you're stuck in the hotel, you don't really have that many choice but there is a mall just down the street surrounded by better restaurants. The cab fair is worth it to find a better place to dine.
(2)
Amy L.
Came here with the family since I was craving for some good steak. I had never been inside the casino before. The restaurant was located on the back side of the casino so have to walk pass a few row of slots and take the escalators to the 2nd floor. Since I was sensitive to smoke I thought I would have to bring a breathing mask to the restaurant but lucky the restaurant's ventilation systems worked real well. Ambiance (3.5*) - traditional fancy steak house w/ a football theme Calamari appetizer w/ crispy tomato coolie (4*) Caesar salad (3*) - nothing special yelp.com/biz_photos/KwMe… 16 oz New York Strip (5*) - my medium rare angus came out perfectly yelp.com/biz_photos/KwMe… Double Baked Potato (2*) - for $9 this was potato was disappointing yelp.com/biz_photos/KwMe… Service 4.5* (Service was very attentive and very accommodating to my kiddies which I'm sure they don't see too much of. With the exception of the GE who looks like he has something stuck up his behind and treats his employee like crap) Overall, Shula's delivered on the high standard of meat but sides were disappointing. When we walked out of Shula's I wished I bought my breathing mask b/c it was 2nd hand - smokey!!
(3)
Erin D.
I'm going to start off buy saying I'm not a steak person. So why was I at Shula's? I was attending a vendor dinner, got the invite and couldn't turn down an offer for a ridiculously priced dinner and ...I love football so you can see the connection. The football memorabilia was plentiful. They even put an autographed football/menu on your table for a short time. Our server, totally scripted in reading off all about the steaks, thanks for the meat lesson by the way, was very nice and totally handled our party of seven. I ended up getting the crab cakes. They were worth every penny. Probably better than any seafood place back home. I had a side salad and we ordered the crab and cheese macaroni, asparagus, and potatoes as sides. I also indulged in the cherry noir martini, I even had two! Very good. Overall, very good dining experience. I just don't see myself paying for this type of meal on my own.
(3)
Katrina M.
Food was awesome, staff seemed awesome minus our waitress that was a frazzled mess the entire night. She was nice, but forgot everything and was extremely slow. Def one of the nicer, better restaurants at Wild Horse Pass Casino.
(4)
M G.
The hubby and I went back on Halloween since we had a bad experience for my bday and they were trying to redeem themselves. The host and hostess that were on were super friendly and smiled liked hosts should. The restaurant was clean, as it should be. Jeannie, Jeff, and Tyler (the one that has been there longer) were the people taking care of us. Jeannie was really nice, seemed timid and unsure, I even had to tell her how to do one of the comps at the end. We started with french onion soup (always a great choice), and blackened scallops with mango salsa ( tasted great, but was $14 for 2, salsa was okay, not a fan of mangoes). Jeff took our order because they had gotten other tables, (just because there are 3 people helping each team does not mean they can handle 6 tables and still be effective). He got the chicken, meh; he liked it, but then again he will eat just about everything. I got the quarterly special because it comes with the pecan tart. I asked for my steak to be mid rare and it came out medium, I let them know and said I didn't want it remade because I didn't want to wait that long for my meal to come back, the steak had really dry overcooked onions and mushrooms topping it, (told Bob but he made it seem like I was crazy since they are cooked to order, STILL HAPPENS!) I did get the lobster add on, Jeff tried to push me into the bigger one which was $15 more but I had already stated which one I wanted, don't be pushy. It was good. For the sides we got steamed asparagus, scallop potatoes, and truffle fries, (the truffle fries tasted like regular fries with parsley, tasted no truffle oil, and saw a couple specks of parm but couldn't taste it). For dessert we had the chocolate bourbon pecan tart with vanilla bean ice cream. We had the same thing on my bday and it was AMAZING!, however, this time it wasn't the same, I was informed that it came from the same company but that doesn't mean squat to me, the only way you are going to know that it didn't change at all is if it was made in house...speaking of, why is a restaurant of this "quality" not making their own desserts? If I had know that the tart was going to taste like that then I would have gotten something else all together. Tyler was great! always filled our glasses, actually both of them ended up helping us and they did better than the servers. Jeff asked if we wanted the rest of our stuff boxed up, and then decided that he needed to help other tables instead and pushed it off on the new Tyler, and while he ran to get the to go ramekins I stole the boxes and did it myself since I was ready to go and could do it quickly. Took 20 minutes to get our bill and have Jeannie take the comps off and give it back, I didn't have to wait for change (luckily) because I made sure to have enough cash. Bob was out doing his table touches and every time he came to our table he gave an awkward feeling, it was not natural at all, seemed very uncomfortable which I thought was weird since talking to him on the phone was great and he was funny, but not in person. I think it is going to be a while before we go back, every time it seems to be something and for a restaurant that charges that much, it should never be anything that is less than outstanding
(4)
Lany Kay M.
3rd time to dine here. The service was excellent, the Norwegian Wild Salmon was grilled to perfection. Also, love the way they prepare their Calamari. Everything was great except the Cesar Salad, tasted okay however the lettuce was not crisp and fresh as it should have been for the price. that is why I gave it four stars.
(4)
Aaron B.
Shula's does some things amazingly well, and somethings ... well ... confusing. We had a 7:15 reservation. We walked in the door, and there were 4 hosts there (or 3 and a manager). Though we were here for our 10th anniversary - which I noted on our electronic reservation - we were not asked if we were celebrating anything (as I overheard someone else being asked) and it was not acknowledged in any way. We were walked back with the host explaining the concept ('72 dolphins, here's a fake trophy, etc). He was carrying this football and put it on the table. More about that in a moment. We were seated near the 'boardroom' where there was a big anniversary party going on. I wasn't pleased with that, but it turned out somewhat OK - more on that later. Our 3 person waitstaff was quite excellent. I started with a Cherry Noir martini which was frekin unreal. Best martini I've ever had. My wife had a virgin Mojito since she's preggers. She had lobster bisque and I started with the French Onion Soup. Both were excellent. The meat presentation was well rehearsed. The talk about "less than 1% of meat qualifies as a Shula's cut" created a lot of expectation and anticipation on my part. My wife chose the crab cakes and I got a Kansas City Strip. We chose the potato gratin for our side. The meat took a long time to come out, which was fine, as my wife and I were debating names for our so-far unnamed and unsexed (yes, we're going to find out) unborn child. Potato Gratin was quite excellent. Full of parm flavor. Wife enjoyed her crab cakes - which were so large she was only able to eat one. My steak was good ... but at $45 ... was not mind blowing. Maybe there was too much work up to it. Maybe I should have gotten the filet like my wife expected me too. Who knows. Here's what I didn't like. Some of this falls on the restaurant, some of it falls on the people going there. Look, I get that it's owned by Don Shula. I know he was a coach. But if I want to get food at a sports bar, I go to a sports bar. This place is a monument to the man and his football, and it needs to decide if it is a high class high end steakhouse competing with Monti's, Flemings and Ruth's, or if it is a place about football. Get rid of the 'football menu.' It is awkward for both you and your staff. Great, it has Don Shula's autograph on it. Which was faded and couldn't even be read anymore. I do not expect kitch when spending $200 on a meal. I expect food. GREAT food. If you're going to come here for dinner, DON'T WEAR SHORTS. What the hell is wrong with you. If you bring your kid, DON'T LET THEM WEAR SANDALS. What the hell is wrong with your parenting skills? and DON'T LET THEM TALK ON THE DAMN PHONE IN THE MIDDLE OF THE DINING ROOM. Have some damn consideration to the people around you who are spending a large chunk of money on their dining experience. Can the restaurant do anything about this? Sure - in your confirmation, mention your dress code. No, I don't expect people to wear coats - this is Arizona after all. Even resort shorts or nice jeans might be OK, but this is a special occasion place. Have some frekin class. The food and service are 4 - 4.5 stars, but the overall experience left me confused and slightly annoyed.
(3)
Brett M.
Great food and great service!!! We went with a large group on Valentine's Day and had a nice meal. To start my girlfriend had the wedge salad and I had the lobster bisque. The lobster bisque was very good. We both had filets. Hers was the bone in filet with mashed potatoes and mine was the filet Oscar. The steaks were cooked perfectly and were flavorful and juicy. We split the crab Mac and cheese for our side which could have feed 3 people. There were big pieces of crab in it. Yum!! For dessert we shared the dulce de leche cheesecake and it was outstanding. Overall we had a great time and can't wait to return. Expect to spend some coin cause its a little pricey but worth every penny.
(5)
Debbie T.
First off, I have to say, I was born and bred in Miami, FL. So, the Shula's concept brings back some wonderful childhood memories of attending the Miami Dolphins games with my family. I've also been to the original Shula's in Miami Lakes when they first opened, and a number of times after that. So, the football theme doesn't bother me at all, like some others that have left reviews. This was actually the 3rd time we've been to this Shula's, and the first 2 times were as wonderful as this time was. We were staying at the Wild Horse Pass Hotel for the night after catching a show. We weren't sure what we'd be in the mood for after the show, so we decided to play it by ear. After having a fantastic time at the show, we realized it could only be made that much better by having dinner at Shula's. We didn't have a reservation, and this being a Friday night, we weren't sure if there might be a wait. It was about 10pm and the restaurant was crowded when we arrived. We told the hostess we didn't have a reservation, but she said we could be seated momentarily, and we were. The hostess was very friendly, as was our 3-person waitstaff. Our drink orders were taken immediately, then we were given the steak presentation. I pretty much already knew what I was gonna have, but my husband was still on the fence. The service was slow and steady, just as it should be when having a big meal. We never felt rushed at all. The bread was delicious, hot and soft. Hubby had a caesar salad and I had the lobster bisque. They were both outstanding! For our main courses, he had the bone-in ribeye and I had the 8oz. filet, with sides of grilled onions (I love them on my steak) and the hashbrowns. We both finished everything on our plates. My filet was cooked to perfection and it melted in my mouth. We were too full for dessert. Overall, it was a delectably delicious meal, and I can't wait for another special occasion to head out to Chandler and visit Shula's again.
(5)
Amanda H.
Came here for a random date night and had an 'A-Ok' experience. Walking through the casino through a cloud of smoke (seriously, I'm not sure this place has any ventilation) wasn't appreciated but I can't really hold it against Shula's. Just not something I'd recommend other's bring a date to if they're trying to impress. We had reservations for 6:30 and encountered some traffic on our way there so we called to let them know we'd be a few minutes late. I had a very weird conversation with someone and when I said we'd be a few minutes late, she said, okay, we'll see you at 7:30. I corrected her and said no, it would be closer to 6:45. Luckily the traffic let up a bit and we walked in at 6:40. There were three people at the hostess stand and were all working on checking in a party of 5 that took several minutes. Not a single one smiled at us as we stood there and waited, which is always a big no-no in my book, especially when you know the dinner check is going to be well over $100. We were finally acknowledged, checked in and showed to our table. I was appreciative that I didn't have to hear the football stories either. *Date Note - Unless your date is a sports fan or you're looking for an unromantic evening, you might skip this place (I saw a few other parties that we're subjected to the stories and photo descriptions as they were making their way to the table). Maybe it floats some peoples boats, but definitely not mine. We had the team of three different servers helping us through our dinner. While they were all pretty good, only one smiled throughout our dinner. We ordered a bottle of their moscato wine given the reasonable price of $32 for the bottle, the crabcake and wedge salad as our starters, the 12oz filet to share (medium to med-rare), the scalloped potatoes and the roasted corn for sides. Service moved fairly quickly for the steakhouse but I think it helped that we ordered everything at once. The bread we were served was pretty good. The crabcake and chutney sauce was good too. I'd never had a crabcrake and the fiance said it was probably one of the top five he's tasted. The wedge salad was standard, nothing spectacular...the same for the steak. It was cooked to a solid medium with no blood on the plate. The meat had good flavor but there was no other seasoning on it. It was accompanied by a bernause sauce that was okay, a bit heavy. I probably would have enjoyed it more if I had ordered another sauce for $2. Each side was okay, nothing spectacular in my opinion. I might go for the mashed potatoes and the creamed spinach if there is a next time. Since we shared the steak we opted for the $16 lava cake at our servers recommendation saying it was the best on the menu. If that was the best, I'd hate to try the other deserts. The presentation wasn't great. The flourless chocolate lava cake was on a plate by itself and then in two small cups were a scoop of ice cream and of their whipped cream. I though Chili's lava cake was better than this one. Its not something I order very often and I would definitely skip it the next time. Overall, this was just an okay experience. Not somewhere I would ever take anyone to make an impression. I'd only maybe visit there if I somehow decided I could take the smoke and go gamble a bit and was in the mood for steak.
(3)
Asina G.
Solidly good food with great service! For starters, the lobster bisque is a generous serving of deliciousness! The tenderloin tips are also really good and have a nice kick. My bf got the crab cake, but I didn't try it. The steaks are tender and cooked well. The creamed spinach is delish, but a little skimpy on the serving size. The lobster mashed potatoes are just okay -- mashed potatoes doused in lobster bisque and topped off with some small chunks of lobster. The lobster mashed potatoes at City Hall are waaaaaay better, but they also cost $30 versus $12, so I guess you get what you pay for. The drinks are strong -- especially the dragonberry mojito, which is more like a martini. It's really good and really strong! Lastly, I thought the servers were all very attentive and wonderfully pleasant!
(4)
Paul P.
Another trip to Shula's and another star off. The food is always solid here, the food is not the problem. The service is the problem. My wife & I dined on a Saturday night where the restuarant was not even half full when we sat down. I will not name the server(Jennifer), ok maybe I will. She was friendly and a bit aloof. Everything was timed well until we finished out salads. It took our entrees an hour to come out after our salad dishes were cleared away. When I questioned her 45 min in she said that her assistant had the kitchen beeper and tried to blame the lenth of time on her...really! No apology, no dessert is on us, just finger pointing at her underling. When I am spending $247 before tip on dinner, this is clearly unacceptable. Normally at nicer restaurants I tend to tip at around 25%, not today...15% and she did not deserve that. I may be back to Shula's, I may not...the management needs to spend more time at getting service up to speed. They deserved 2.5 stars, but I gave them the benefit of doubt.
(3)
Mark S.
This experience was the worst I have ever had. Table of 11 and over 1000.00 bill. The servers were very rude and never checked on the table to offer additional drinks or water unless we asked. Spoke to the manager after waiting two hours to be served dinner. Manager Never made an attempt to expedite the service nor did he come over to the table to apologize or see if the experience improved. If you want a great steak for 50.00 I recommend not going to Shula's. The experience is Overpriced with horrible service.
(1)
Mike S.
Shula's tries to combine upscale steakhouse with football to disastrous (though frequently hilarious) results. They take you on a "tour" before seating you, showing you a replica Lombardi trophy and telling you all about the '72 Dolphins undefeated season. I found it especially hysterical the hostess took extra care to point out this trophy is a replica. You mean the real Lombardi trophy isn't kept at a steakhouse inside a shitty Indian casino in Chandler, AZ???? Shocking. Equally entertaining was how the hostess kept droning on about the '72 Dolphins long after we made it clear we didn't care. Um lady? It's just me and 2 female coworkers. We're all hungry and none of us give a shit about the '72 Dolphins. Apparently we were also supposed to be impressed by the black-and-white pictures of the '72 Dolphins on the walls. Oooh, black-and-white pictures, how artsy. Someone took a couple photography classes at community college. After concluding that fascinating "tour" we were finally taken to our table. We were all exchanging "that was weird" looks when the waitress handed us our drink menus and explained the steak menu was painted on the football she was carrying. I know what you're thinking, and the answer is yes, it was a regulation sized football and yes, it was hand painted. She made sure to mention this last fact twice. I mean, what kind of upscale steakhouse would it be if its steak menu was painted on a football by a... MACHINE??? Pish posh. Anyway, that's when things went from amusing to "I will never set foot in this restaurant again." The hostess puts the football on a tee and sets it down RIGHT ON MY COWORKER'S PLATE. Gross. I wish I had taken a picture cuz the look on her face was PRICELESS. The waitress seemed shocked and somewhat offended she asked for another plate. The nerve!!! And this, my friends, was the straw that broke the proverbial '72 Dolphins back. I can handle being bored to death by an over-enthusiastic hostess. I can handle my menus hand painted on footballs. But if you have the nerve to charge $50-60 for a steak as this supposedly "upscale" steakhouse does, I will not tolerate a dirty football on my plate nor being treated like asking for a clean plate is an outrageous request. We left without even drinking our waters
(1)
Jamie K.
We visited with a large party last night. The food was outstanding! It does take awhile, but it was well worth the wait. Of course the filet, lump crab meat, and desserts were outstanding - the biggest surprise for me was how great the roasted corn is!
(5)
Jack J.
Took my wife for birthday dinner and was very disappointed. Steaks had no flavor, we're only warm and took 30 minutes. The lobster Mac and cheese was equally not impressive. This is a Morton's want to be and not even coming close. Spent $150 for two people and have made better steaks from costco. Don't waste your money.
(1)
Joshua M.
This place is all class, Lovely setting, The food is to die for, I order the dual lobster ith lobster mashed potatoes. Real pricey, but oh so worth it. Sweet delight.
(5)
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Address :5040 West Wild Horse Pass Blvd.,Wild Horse Pass Hotel & Casino
Chandler, AZ, 85226
Takes Reservations : Yes Delivery : No Take-out : No Accepts Credit Cards : Yes Good For : Dinner Parking : Garage, Private Lot Bike Parking : No Wheelchair Accessible : Yes Good for Kids : No Good for Groups : Yes Attire : Dressy Ambience : Upscale Noise Level : Quiet Alcohol : Full Bar Outdoor Seating : No Wi-Fi : No Has TV : No Waiter Service : Yes Caters : No
Dawn B.
If you like steak this is the place to go! I cringed when my partner asked for barbecue sauce to dip his filet in because the cuts are superior to any steakhouse I've ever been and cooked to perfection. We also tried the scallops and they were cooked as well as the steak. The asparagus was also good. Their shrimp cocktail was also super good. Tip: save room for dessert! They have an awesome selection.
(5)Crystal Claire H.
I tried the Twin Lobster Tails, Surf and Turf, and 24oz Porter House as a main course. I have to say that regardless of the high quality service, Shula still doesn't have much of the potentials to win me. I like how they do a short presentation before serving and taking orders, and the whole dining experience makes me feel like an upper class diner. However, the lobster tails don't have that much flavors, as well as the steak - even though it was nicely cooked. This is somewhat an upscale restaurant, I will revisit, but not on the regular time frame.
(4)Kara R.
OBSESSED! This place is amazing. One thing I know is steak - and this restaurant does steak right! My only wish is that it wasn't inside of a casino.
(5)B B.
I came here with my now fiancé and the food was amazing. It is her favorite place and I know we will be back. Filet Oscar... Amazing! Cowboy Rib eye... Amazing!
(5)Kevin C.
I like shulas but this one wasn't like the others I've been to. It's inside the wild horse casino so I think that discredits it a bit. Looks like the others but just doesn't have the same classy feel. My waitress was more suited for the waffle house or dennys. Food here was good and we all enjoyed a nice meal with a few bottles of Joel Gott 815!
(3)Diana L.
My mister and I were on a staycation and had actually thought about going to a different restaurant off property. .... We are so happy we didn't! From start to finish Shula's is a class act... So much so we are going back!!!! Two nights in a row!!!!
(5)Carol L.
Excellent food here, enjoyed dinner with friends..Service, food, wine list...all very good...I'm a big fan of the Maestro group like City Hall, Ocean Prime, Maestro's, and I think they are a bit better than Shula's but if you live in the SE Valley then I would definitely rate Shulas as the best place for a steak. Like all other great steak places be prepared for at least $100 pp...
(4)Angela D.
Went here with my family for a night out. The staff was friendly and attentive. We opted out of the meat presentation, which I heard was pretty cool. We had the scallops appetizer, the lamb porterhouse, the 24oz porterhouse, and the catch of the day with was Norwegian salmon and Chili-lain Bass. The scallops (2) were a little overcooked and too salty, but the porterhouses were cooked perfectly and were nice and tender, so was the fish. The portions were small and tasty, but the flavors were basic and nothing too creative. For dessert we had the creme brûlée trio and the soufflé, and they brought us the chocolate cake because the soufflé fell the first time. The dessert again were ok, but the chocolate cake was dense and bitter. It's a good place to go once in a while, especially if you have food credit from the casino.
(4)Brittany T.
This restaurant has scrumptious menu items, but their customer service is horrendous. I come for the delicious menu creations, but always leave feeling that my business wasn't appreciated. A+ for the chefs F on customer service.
(2)Jaleebi S.
I have been to Shula's in Miami and this isn't really the same thing. The service was horrible. We didn't get bread until after the oysters and we didn't get the horseradish we requested twice. My girlfriends soda was not supposed to be diet. And, although other tables around us got the meat presentation, we did not?? I was looking forward to a nice steak and it was disappointing. Dry, little flavor and warm at best. I was mocked for ordering the steak fries as a side and it turned out to be the best thing on the table..sadly it took ten minutes and multiple requests to get some ketchup. Unless you're over 50, a fervent Nascar fan or want to play the $25 high roller tables, I would steer clear of Wild Horse Pass. Somehow it managed to bring the level of this steakhouse way down.
(2)Gina T.
Hands down best steakhouse in AZ !!!! Well worth the drive but if you're planning a stag cation defiantly book a room ! There's so much to do on this resort. I've personally been coming for years and can't get enough ! I'm not a gambler but their casino is nice and very clean compared to the rest of the casinos in Phoenix. Not to mention the hotel rooms are gorgeous with views of Phoenix landscape !
(5)Stephanie P.
Nice place. It's cool that you can see all that football memorabilia from Shula's dolphin years. They even put a football on your table with their meat menu on it. Pretty cool. Had a great filet! And the crab Mac & cheese is awesome! Some premium oysters on a half shell too!
(3)Debbie- P.
Fantastic! Elegant, quiet, FANTASIC food! I had an unbelievable Shula filet! Wonderful! However, I think my favorite item on my plate was the Lobster Mashed Potatoes! I would have liked a VAT of those to bring home : ) Service was friendly and attentive. Really really liked it! For those of the older demographics a sign of some sort outside so our knees know where to park would have been nice. Thanks to all at Shula's for a great foody experience!
(4)Nic P.
Went here for a client dinner and it was fabulous! I'm always a little skeptical when dining someplace where someone has their name on a restaurant outside of Vegas, but I was so pleasantly surprised! The waitstaff was a little slow for having two servers wait on each table. Surprisingly slow. I sat with my oyster plate in front of me long after I was finished. Same thing with my salad plate (both were obviously finished). I actually had to call the waitress over because it was beginning to get ridiculous. It still took a few more minutes to get it out from under me though. The bread they serve is a warm sourdough (or some variation thereof) and was so soft and delicious. The butter on it made me feel like it was all I needed to be completely happy as a meal. I ordered the Blue Point oysters and they were of course delicious. They didn't offer any horseradish which I thought was strange, but I didn't need it anyway. My customer ordered the seared ahi tuna and I didn't like it nearly as much. It tasted a little dry, but he seemed to enjoy it. I also ordered the house salad and it was probably the best I've ever had. It had artichoke, tomatoes and cucumbers and tasted so fresh that I could have sworn they picked it out of the garden for me. I loved this. For dinner I ordered salmon and asked for it grilled. It came out perfectly cooked and flaky with a beautiful pink color. It was very good. As a side I ordered grilled asparagus which was a great accompaniment. My customer ordered the chilean sea bass. It was actually much better than I thought it would be, I just had a little bite, but I would definitely try it if I go back. For dessert we decided to share the very chocolatey souffle. When it came out it had fallen and was undercooked so they brought us this huge slice of chocolate cake. The first bite I knew it was frozen. I asked and they confirmed that while it was made at the corporate office it was still frozen. This is my biggest pet peeve. Fine restaurants should NEVER serve frozen cake, it's disgusting. I'm surprised more people don't complain because it was just so...fake. We ignored it. One last thing, while we were there the comedian playing next door, Ron White, wanted to dine here. The waiter came over (our other one) and said that he would be sitting next to us and to please not disturb him. I thought it was pretty tasteless to think I'd interrupt my not-so-cheap meal in order to gawk at and fawn over some cut-rate comedian playing a casino. Not classy at all. The food here is incredible, I highly recommend it, just don't expect phenomenal service to go with that.
(4)Dave G.
Had dinner with my wife there last night. We started with the 'blackened scallops.' They had a bit of a bite but were cooked perfectly. My wife had the mixed grill that consisted of filet medallions, crab cake and scallops. All were excellent. I had the 16oz New York strip...cooked to perfection and had a great taste. We shared a baked potato and grilled mushrooms. The service was outstanding, the atmosphere was excellent. My only complaint was the waiter took away the football the hostess gave me on the way in. Apparently, the menu was printed on the football, that has since been replaced with real menu, but still carry on the tradition.
(5)kelly k.
Shula's was an almost five star place. With the exception of the scallops, everyone really loved the food. All the sides were excellent. We had six people, four steaks, crab cakes and scallops. The ambience was warm and romantic. The service was four star. Just short of excellent. The less than five stars is for little things. The meal was over 600$. To be expected. BUT.... when you're spending that kind of money on a meal it's really the details that make the difference. Details like... I asked if they could take our coats. we were in a long awkward booth with no room between us at all. The waiter said "we don't have anywhere to put them". Huh? We're in one of the highest end restaurants in the area and you're just going to say "no" to taking coats? Find somewhere. We had my 85 year old disabled father in law with us. The table had a big step up and was terribly awkward for him. I'd asked prior to being seated if they could better accommodate and was told "that's all we have". Huh? Figure it out. He's elderly and disabled and we're about to pay a huge bill in your place. I saw tables they could have put together that would have been accommodating. Last but not least. While the scallops tasted delicious (I ate one before almost breaking teeth on the sand) they were to sandy to eat. The waiter said "I'm sorry" and that's it. No offer of a desert, no taking it off the menu. No manager came by to say "hey can we do something different". Just... "we cooked an inedible meal, oh well". I'd give it 3 stars for lack of accommodation in a super pricey place, but the majority of the meals were to good for that.
(4)Heather S.
I can't believe all the negative comments. I must have went on a great night then! Our service was excellent! Lobster bisque was amazing and my 6oz steak was cook perfectly at medium well and melted in my mouth. Twice baked potato with white cheddar was fantastic! It is definately big enough to share between two people. Great wine as well. A little pricey but worth every penny!
(5)Kerri F.
I cannot believe anyone would not love this place! The service and food is amazing! Best anniversary dinner ever :)
(5)Hilary B.
For the price, we expected much better. It is very disappointing when you go to a highly rated place and you can prepare the food better at home. We were there for a friend's birthday in the private dining room. Both the chicken and steak (filet) were dry and not flavorful. The side dishes of mushrooms and mashed potatoes were just okay and the chocolate birthday cake was very dry. The service was slow. We would not come here again.
(2)David C.
Mediocre and overpriced. All steaks at our table were overdone. Sides were overseasoned and unspectacular. Dessert was generic. Would have perhaps been acceptable at a 25% lower price point, but their prices place them toward the top tier of steakhouses, which they are nowhere near. On the positive side, the restaurant itself is beautiful and well architected, and the service was very good. It's a shame that the waiters don't have a better product to peddle.
(3)Wayne C.
Shula's is located on the second floor of the Wild Horse Pass Hotel and Casino. There is a bit of walking to get to the restaurant and the ventilation in the casino needs some work. However, once inside the restaurant, any smell from the casino seems to disappear. I made a reservation using OpenTable a week before as I assumed the restaurant might have a lot of guests since my work and another large group were attending conferences in the area and staying in the hotel. No matter the combination of time and party size, there was only one spot available. When I entered the restaurant, there were many open tables available. The service here is a hit and miss. The receptionist seemed like a snob, not saying a word when I told them my name and reservation time. They just grabbed menus and gave me a look to follow. Maybe this person was too good for my group and I? We were also introduced to two rather enthusiastic waitresses which I didn't mind at all, but were absent quite a bit during our meal. I didn't get a tour of the restaurant like some of the fellow reviewers had, but I was perfectly without it. I felt that the football and the menu of the steaks on it is a nice touch (luckily it was not placed on top of our plate) and the cart showing how each cut of steak looks is neat. I opted for the cowboy steak (medium rare) while my coworkers order the filet mignon (medium). My cowboy steak was cooked perfectly while also having a little crust. I honestly felt that it was delicious. My coworkers filet mignon appeared to be good and they enjoyed it. We also ordered the lobster mashed potatoes and crab mac and cheese. The lobster mashed potatoes were decent while the crab mac and cheese were not special. Both seemed to have a subpar amount of seafood. Prices are comparable to any steakhouse. I might come back when I attend another conference in the area and too lazy to drive to the restaurants off Ray Road.
(3)Tina M.
Shula's Steak House in the Wild Horse pass Casino is the first of it's kind in AZ. There are 36 others throughout the country mainly in the east. We went on on Thursday night early enough to get in without reservations although I would suggest them otherwise. They seemed to fill up as the night went on. The food was good, I would have to complain that the filet I ordered med-rare, probably came out of a warming oven and was medium-well. Good quality beef, but not hot enough for my liking. In fact nothing on my plate was hot. The service was impeccable and the decor is nice. Your typical dark wood and leather. I could do without the menu imprinted on the football placed on our table with the tee. Both looked unsanitary to me and I had no desire to touch them or have them set on the table. Dessert was yummy and the bread was fabulous. If you go make sure to ask about the "Birthday Special" which is $80/couple and only goes through March.
(3)Wendell C.
What is disappointing about Shula's? The opening hubbub to get to your table and the over-aspiring service staff. First, you're guided to your table and are stopped to look at a Superbowl Trophy along with some other awards as well as the large black and white photos of football players, most of whom are from years 20 to 30 years before most people were born who are coming through the door. Then they seat you at a table and stick a football for you to look at that has the steak menu. And they point out how this football is hand-painted. GET THAT NASTY THING OFF OF MY TABLE! Perhaps as this restaurant is in a casino, management believes that the people walking through the door don't get out very often and are either splurging or just hit the jackpot. But their opening is juvenile, boring and inane. The service is oppressively overwhelming. Too many people interrupting too often. They had tremendous problems one evening getting our check correct. The sad part here, the REALLY sad part is the food is very good to excellent. Their salads are top notch. The crab patties are sensational and the filet mignon is cooked perfectly and absolutely sumptuous. It's comparably priced to Morton's or Ruth's Chris. Just knock off the cheap theatrics!
(2)Leah E.
We made reservations at Shula's Steak House for our Christmas Eve dinner. We were there 10 minutes before our reservation time and were seated right away. A server didn't appear at our table for at least 15 minutes. Finally he took our drink order and we ordered an appitizer. The appitizer came out 20 minutes later however, we still didn't have our drinks and the server had never returned to take our order. We ate our appitizer which was very tasty and finally the server came back to take our order. We expressed how long it was taking and he told us it would be better for us to leave and not to worry about the appitizer. It seemed he was glad to get rid of our table. Very dissappointing as it was a special time for our family to get together...
(1)Len M.
Well I went to this steakhouse on a double dinner date. It was not too busy, the service was good and the place is pretty nice too. I had the prime rib and it was very good, the mashed potatoes were excellent. The bill was not too pricey, I think for the 4 of us with drinks was only $200 or something, we might even have had an appetizer too. I enjoyed it but have only went that one time, I am due for another trip there I think. I do think The Keg at Tempe Marketplace is a better steakhouse though.
(4)Linda L.
The steaks were amazing...cooked perfectly. The shrimp cocktail thick and meaty...great flavor. We enjoyed the great service of the very attentive staff. We look forward to a return trip back with visiting friends.
(4)Danny V.
Came here tonight for the second time for a birthday dinner. I had the 24oz cowboy cut (ribeye) and it was excellent. I ordered it medium rare as any usda prime steak should be ordered. It was juicy with a nice char on the outside and cooked to perfection. The truffel fries and grilled asparagus were also great. A nice glass of red wine set it right off! I definitely recommend this place for a great steak. But make sure you bring enough cash because its quite pricey
(5)Matt J.
Have always wanted to have dinner at Shula's because I am a fan of the coach. With the pricing of a top notch steak house you expect good service and exceptional food. Neither was delivered. 730pm reservations and seated promptly. It was a long time to get drinks, long time to place the order, and even longer to get the food. From order to arrival it was roughly an hour. We had one waiter and it seemed that he had no help for 12 people. Average ticket for dinner was in excess of $150 with of course the mandatory tip. Ahi was very good, Ribeye was below average but cooked well. Cut had grizzle and seasoning was weak. Crab Mac & cheese was good. Sat with empty drinks several times and the long wait for food seemed to be a management issue.
(2)Arash H.
On on November 17, 2011 went to Shula's steak house and below are the reasons why I was disappointed with the food and the service" 1. We ordered a bottle of wine to the table and when the waitress poured the wine, she spilled it on our plates where we were eating bread and butter. She then poured the 2nd glass and never even acknowledges there was a spill nor bothered to clean it up from the plate. 2. Our dinner took longer than expected - we waited about 45-55 minutes to get 2 steaks with sides as requested. In most cases, steaks will not take an hour to cook or at least the waitress should give us heads up that it will take about an hour to get our food to the table. I was very disappointed that our food took over an hour to come to the table. 3. The 12oz steak which was served to me was prepared well done as I asked for it to be medium - as you know there is a big difference between the 2 temperatures of the cooking the steaks. I ate one bite and couldn't eat the rest. Since our food took about an hour to come to the table, I didn't want to get another steak because it would have taken another hour or so for another steak. 4. Over the course of the night - I was very fed up with the food and most importantly fed up with the waitress as she lacked to be honest with her customers and no sense of professionalism if you make a mistake apologize! It's not a big deal clean it up and listen to your customers. This was a special dinner as this was my anniversary and I was very unhappy and displeased with the entire environment. My girlfriend kept saying don't worry it's nothing and it's ok. But honestly when you spend that much money on dinner you expect at a minimum to receive a decent food with a decent service. But at the price I paid I expected top notch which I did not receive at all. Waste of money! I don't recommend it and will never go there again.
(1)Dina Z.
Walked into the steakhouse last night - had the perfect atmosphere. Decorations and theme (football) was on the mark. We even got a signed Shula football at our table. The waitstaff was very attentive and the general manager was fun to talk to! We ordered the prime rib and 8 oz filet along with the crab mac and cheese. All dishes were superb. The only reason Shula's doesn't get a 5 star rating is because the filet was requested medium well and arrived well done - if not more done than that. The prime rib was perfect along with the atomic horseradish! None of the creamy stuff here, please. Great evening in a cozy setting - will definitely visit again.
(4)Lidia R.
we went to this location for valentines day this year . i was truly impressed while the prices ar steep i cal fully say that they are worth it. dinner seemed like a well orchistated event . every thing times perfectly. the wait staff seems to be there to do a job only and they do leave u alone to enjoy ur meal. i look forward to returning to shulas in july
(5)Tammy C.
My husband and I went here for a date night.. We were a little hesitant since the restaurant was located in a Casino. It was one of the best meals that the have ever had. The steak was very tender and seasoned just right. This is a great place to go if you appreciate a great steak! Our server could have been a little bit better, but I will for sure go back there!
(5)Jason L.
My wife & I ate here Jan 30th, 2010.. WHOA this place rocks.. We sat down and they came right over to ask us for drinks. She ordered a sangria martini and I a vanilla vodka screwdriver. They bring a cart around showing you the different cuts & sizes of the meats. We asked about the "Coaches 80th Bday special" 2 fillets, king crab legs, asparagus & mashed taters for both.. Plus a salad & a desert! And all for only $80.. The fillet was cooked perfectly, the asparagus had balsamic on it as well.. There was NOTHING wrong with the service or the meal. For our desert we shared a piece of 7 layer choco cake.. The service was A++ the food was top notch.. We will not hesitate to dine there again or recommend this place to anyone. Thank you for a wonderful 1st time visit!
(5)Timothy B.
Best dining experience ever! Wait staff was attentive and the food was absolutely amazing! I took my wife there for our anniversary and even though we didnt have an anniversary plaque in front of us, the wait staff and management all congratulated us on our special day. We even had one of the employees sing a romantic song for us and he has a truly amazing voice. The steaks are top notch and cooked to perfection. Their sides are bug portions that can be split between multiple people and are just as amazing as the steak. I will definitely will be making this a yearly event for my wife and I.
(5)Jenna L.
My parents treated the 6 of us to dinner @ Shula's Steakhouse last night. We arrived @ 6:30 so the place was pretty slow, but picked up around 7:30 when all the tables were full. The web site states reservations are required, and the dress is business casual. The place is covered in football memoribilia, but does have a classy look with the dark wood and white linen table cloths. Our server was helpful and funny and gave us some great suggestions from wine to dessert. We started with shared salads, one couple shared the caesar salad and another the wedge. The blue cheese was amazing! We also shared 2 orders of the BBQ bacon wrapped shrimp as an appetizer. They were stuffed with basil and so yummy! For dinner, we enjoyed 2 bottles of Markham Merlot, 4 guests dined on Steak Mary Anne (2 5 oz. filets smothered in a peppercorn sauce) the rest of us simply ordered 8 oz. filets. Each steak was prepared as ordered. We also split sides of crab mac and cheese - with real crab meat - grilled asparagus, sauteed mushrooms and a couple baked potatos. The sides work family style and were plenty for the 6 of us to get a taste of each. For dessert we had both the chocolate lava cake which was rich and decadent, and the chocolate souffle which was much lighter and not as sweet. We "rolled" out of there for $650.00 including tip. The restaurant offers a 48 oz steak that, if finished, inducts you into Shula's 48oz Club. The sticker price for just the steak is $85. Now that's a challenge for Man vs Food! This is a really nice place to celebrate something special, or have a nice night out with your spouse.
(5)Ed H.
Awesome experience
(4)Dick S.
I had been looking forward to trying out Shula's for quite some time based on a friend's recommendation who visited the one in Miami. My wife and I love steak and we have tried many of the fine steak houses around the country (Ruth Chris in several cities, John Howie in Bellevue, WA, Fletcher's in Glendale, AZ, Pappas in Houston, Chop House in Dallas, etc.). Besides excellent steak and sides, the one thing ALL of these restaurants have in common is fantastic service and service is always something you can count on at these high end steak places. At least that was the case until now. Our experience at Shula's in Chandler AZ at the Wild Horse Pass Hotel & Casino was the worst service I have EVER gotten at a high end eatery. In fact, Applebee's and Shari's provide better service than we got at Shula's. The wait staff was inattentive at best and downright rude at worst. The service was slow starting from the beginning, it took almost ten minutes to get our water, the review of specials was poorly handled, the ordering took forever and the overall experience was very negative. We were never asked if we wanted an appetizer, there was a manager walking around throughout our over two hour ordeal but we were never once asked how we were doing. The only saving grace was that the food was excellent but you would at least EXPECT that for a $50 steak. I will NEVER go back to this or any other Shula's and will spread the word as to my very bad experience. Very, very sad!!
(1)Theresa S.
For my husband's birthday, I wanted to treat him with something special in the way of dinner, so we made reservations at Shula's. I had mentioned in passing at the time I made the reservations that it was my husband's birthday. When we arrived, we were escorted to a little alcove with a nameplate that said "Happy Birthday" on it. Very neat. Our waitress was awesome! We never had to ask for refills which is a huge thing with me. For the food, mostly it was wonderful with one small exception (which is why this isn't a five-star review). We started with the BBQ Shrimp (with stuffed basil) as an appetizer. It was delicious! Highly recommend this appetizer. Next up, we shared a Caesar salad. We told the waitress we were going to share the salad so we were a little surprised when it was brought out to us on one plate with a spare plate to shovel half of it on to... why couldn't they have done this for us to spare us the mess on the table? Anyway, Caesar salad was tasty - not the best (see The Grapevine in Scottsdale), but very good. For our entrees, I got the 8oz filet and the birthday boy got the cowboy steak - we both requested Medium which was described as a warm pink. My filet came out as a medium-well - no pink. Husband's steak came out a bit more on the red side than warm pink. Odd since we both requested Medium and they came out so different. Husband's steak was FABULOUS - deliciously seasoned and melt in your mouth bliss!! Mine, if it had been medium, I imagine it would have also been fabulous, but as it was, it was good. I decided not to send it back because I didn't want to have to eat it after Husband was already done with his dinner. We also shared the crab mac-and-cheese side which was VERY good. I highly recommend this side dish. My only nitpick on it is that it was a little oversalted, but this might not bother others - I just happen to not like salt very much. For dessert, they treated us to the 7-layer chocolate cake. Warning... this cake is unbelievably rich so prepare yourself if you order it. It came with a strawberry sitting in strawberry sauce. The only thing that could have made this better would have been if the strawberry sauce had been drizzled over the cake. Overall, a wonderfully romantic dinner with my Husband on his birthday. Excellent service. The food was VERY good with the exception of the uneven cooking of the steaks.
(4)Steve G.
Went to Shula's last week while doing work in Phoenix. I ate at the bar, had a pleasant bartender, delicious salad followed by some of the most tender Tenderloin Tips that I have ever had. This is a top notch restaurant that is recommended by this steak connoisseur. Also, from a bang for the buck perspective, it is tough to beat for this high level quality of food. Why not the fifth star? They didn't have a bar scene to speak of... although it was a Tuesday night.
(4)Jeannette T.
Incredible! Not a thing to complain about. Can't wait to go back.
(5)Rob B.
If you enjoy cold food, served on cold plates this is the place for you. Bring your canteen as well if your thirsty, drinks are scarce.
(1)Kevin B.
Decided to check out the new casino and steakhouse. I ordered the 24oz porterhouse and split it with my mother. We also split a side order of asparagus and caesar salad. Food was very good, steak was cooked to perfection (I ordered medium rare). Price for the steak was a reasonable $40 based on other steakhouses in the area. The reason I give 3 stars is that the service wasn't great. This could be because they're new and have a few wrinkles to iron out. I plan to go back in a couple of months to see if the service has improved. I still prefer Durants and Donovans, however, if you're in the area or finding yourself hungry for a hunk of beef while losing money in the slot machines, spend your money upstairs at Shula's instead!
(3)Matt B.
Poor service and all 7 of our steaks were literally cold when the finally came out. Will never go back. Ruth Cris is 10x better.
(1)Leah C.
I wish "underwhelmed" was the best I could say about this place but a more honest impression would be supreme disappointment. We were seated and ordered a $170 bottle of wine - it took 20 minutes for the server to come back and we didn't even get water in the meantime. I actually had to get up and find someone to pour us water. It apprently helps to be friends with or share pictures of your kids with the server to get assistance. I almost had a pitcher of ice in my lap while the table next to us had their water poured with a napkin as a splash guard. The tomato/fresh mozzarella salad was sad...I would imagine better in a high school cafeteria. The tomatoes were white, not ripe and the balsamic dressing average. The 2 bright spots: 1) the BBQ shrimp, though under cooked a bit, the fresh basil was a great burst of flavor combo with the BBQ sauce, 2) the grilled asparagus with balsamic reduction (sauce is not mentioned). The sides are not the portions you would anticipate - true servings for 2-3, a couple of bites for 4, and I really mean bites not heaping spoonfulls. The crab mac & cheese was decent for flavor but left both crab and cheese to be desired. The plates weren't hot, my medium-rare filet was barely warm and chewy with so-so flavor and cooked unevenly. My brother's porterhouse came rare not med-rare and was sent back. After 10 minutes we had to ask where it was (something about we all have pagers and they will let us know - but apparently there was a pager failure). It wasn't even worth trying desert the disappointment was too much to bear....I was embarassed to bring to my family here and pay so much for so little. For a place that boasts they "eat, breathe and sleep" meat I would suggest that they go back to bed and you spend your money at any Mastro's, Capital Grill, or even The Keg.
(1)Monica J.
The meal my husband and I ate here was not the most expensive we've ever shared but it was biggest waste of money. We left feeling that we had paid top dollar for mediocre food. Nothing was particularly bad, but I would say everything we ordered tasted like something you would eat at Chilli's or Applebees. Even the specialty cocktails were a big disappointment and very overpriced. As far as service goes, the hostess and our server were very friendly and accommodating but I have never experienced such slow service at a restaurant at this price point. We had to remind our server about missing items and wait about 20 minutes for him to bring the check. I did like the decor and thought that the football theme was fun but the way the tables are positioned makes the restaurant feel crowded even though it was not very full the night we went. The tables are also way too small to accommodate the way they serve the side dishes (family style). To sum up, even though I really wanted to like this place, it was not a good experience at all. Please save your money. We went for my husband's birthday dinner because it is close to where we live but I wish we would have just driven to Scottsdale and gone to Fogo de Chao.
(1)Campus F.
Thought I died and went straight to "The Best Steak Ever" heaven... seriously. Menu was defininately pricey but worth every cent! A la carte menu had plenty of salads and sides to add on but the 8 oz. filet I had was the real dream and it was cooked perfectly at medium rare (which the server had me check before he left the table). My only wish for this place was that they had a larger bar area... only 5 seats. It's upstairs on the second level of the casino so there was hardly any noise from all the slot machines below. If you've got the cash, you certainly want to try this place!!
(5)david w.
This was my first time to Shula's. I was disappointed. Service was sloppy. The waitstaff stepped on themselves and tried to take our order twice. They made a good martini. My wedge was great. My steak was overdone. Most everyone at the table had issues with either overdone or underdone. The mac and cheese was so so.
(2)Jordan F.
My boyfriend took me here recently before seeing a show at the casino, it was our first time dining at Shula's. Overall, we enjoyed our dinner and would go again if we were staying at Wild Horse. Details... The bread was hot and good. We started with the Ceasar salad, but as another reviewer experienced, even though we told our waitress we were going to split it, they brought out the salad and an extra plate. We agreed that they should have split the salad for us; it wasn't that big of a deal, but for a nice restaurant I was surprised. The Ceasar was just OK, the croutons were soggy but it wasn't drowning in dressing so that was good. I ordered the 8oz filet ($38), my bf had the surf-and-turf ($75), and we split the lobster mashed potatoes and the creamed spinach. After reading earlier reviews I was nervous about how our steaks would come out after seeing so many had problems with over or under done steaks. I tried to order my steak "medium rare plus, so between medium rare and medium" the waitress said they couldn't do that...what?! So I just went with medium and kept my fingers crossed it would be ok. Lucky for me, the steak came out perfect BUT if I was a person that liked my steak a true medium it would have been very under done. My boyfriend also ordered his steak medium and it came out the same, we agreed it definitely was not a medium steak. But that was just fine with us, they were perfectly done and very tender, not one bad bite. Steaks came with bernaise sauce which was a nice surprise, I hardly used it though because the steaks were so tasty (although a bit salty) on their own. My bfs lobster tail was cooked perfect and there was some seasoning on it already, so you didn't even need to dip it in butter. We both did not care for the lobster mashed potatoes, I would have preferred plain mashed potatoes. There was big chunks of lobster, which was nice, but there was a funky gravy on top that I didn't like. The creamed spinach was very good. Not too creamy and swimming in cheese or cream, just enough, so you could still taste the spinach. I would go again if we were staying at the Wild Horse hotel, but not go out of our way to dine at Shula's. For an expensive meal like that I would hope for great not just very good.
(4)Robert K.
Decided that my wife, recovering from foot surgery, could not prepare and enjoy a traditional thanksgiving dinner and made reservations for the new steakhouse. We were greeted pleasantly and taken to our table. Shortly thereafter our waitress approached with menus and began to recite the list of items that the kitchen was out of for the night. No Mahi, no fresh fish of the day, no stone crab and to top it off no Prime Rib. Somewhat disappointed, as she was hoping to have fish while I gorged on beef we ordered appetizers, salads and dinner. We started off with calamari which was accompanied by two sauces, a marinara and a mayonnaise based creamy sauce that had a hint of tarter sauce to it. Not bad calamari, tender and quite fresh tasting but sadly the cream sauce had a pudding like coating of film on the top of it. Hardly freshly spooned into the dish. The salads ordered included a tomato and gorgonzola for me and a tomato/mozzarella for her. I suppose we are spoiled by the tomatoes we buy at the farmer's markets on the weekends but to be served a salad with slices of beefsteak that were both not firm and rather tasteless for 10.00 apiece is inexcusable. Beefsteak accompanied the mozzarella as well instead of what I would have expected, Roma tomatoes. Soon thereafter our dinners arrived. I had ordered the large filet, medium-rare and my wife the petite filet, medium. I began doctoring my baked potato in preparation to what we had both anticipated to be a very flavorful meal. The potato, though quite large, was the typical diner example of a clumpy(Non-Flakey) outcome of having sat in a warming drawer for God knows how long prior to being served. The shock was just beginning though. I cut into my steak and discovered it to be quite overcooked. Instead of medium-rare(Red throughout with a warm center) it was at best medium and light pink(not even dark pink throughout) with the outer areas not pink at all. My wife, noting my disappointment, cut into hers and pronounced it to be decent enough tasting cardboard. It was at best medium-well with the center 25% of the steak slightly pink. The two dinner plates were moved by me to the outer edge of the table and our waitress returned shortly to ask what was wrong. We explained that they had been overcooked and she removed them to the kitchen. Oh well, at least both of them were overcooked so we figured that at least one of us would not have to eat alone while the other waited for their dinner to be returned. To my surprise less than five minutes passed by and we saw our waitress returning with two plates in hand. What followed truly amazed me as I have eaten at a number of very good steakhouses over the years and had never experienced such a thing. The two plates had on them our two steaks that we had returned cut completely in half. The waitress proceeded to tell us the"...we do not have to eat these but the chef wanted me to show you that they were cooked properly..." . I was at a loss for words, which is something for me. I simply asked her to bring us our check. I had no intention of having a chef who did not know how to cook expensive beef do lord knows what to two additional steaks and ring up another $100.00 on our bill. She removed the plates and we waited another five minutes for her to return with our check followed by a perfunctory visit from the manager. Having had three martinis I am sure I was a tad rude to him given my level of disappointment and proceeded to tell him that it was a shame that he had a staff that did not know how to cook a steak in a steakhouse that obviously has a rather devoted following in many locations back East. He took my card and proceeded to bill out the 83.00 dollar bill we had run up for our cocktails, one appetizer and two salads. No I did not leave a tip. But I have a tip for you....Don't Bother.
(1)carole o.
Although the food was quite good, I must say that never in all of my vast dining experiences have I had such a ridiculous encounter. The general manager, Bob, attempted to seat the three of us at a table that was crowded with other diners, while the other end of the restaurant was empty. One of our party members is hard of hearing, so we requested to sit in a quieter spot. Bob almost broke down in tears and pleaded, "Can we just stick with the plan?" So we were seated at his original choice. The reservation was for 3 - I have the email comfirmation from Open Table, and he whined that the place setting was only for two and "how come we had three people?" Shocked - we sat down to view our menus. Now here comes the really amazing part. There were only 2 menus for the three of us. I called him over and asked if I could have another menu. His words exactly - "When there are three people at a table and one is part of a couple, we only give two menus." Then he proceeded to stare at me. I told him that I was NOT going to share a menu, and he ran off to retrieve one for me. Had we not been going to see the BB King concert at the venue next door, we would have left immediately. Never have I heard of such a thing. This man is clearly not suited to deal with the public or have anything occur "outside the plan". Completely bizarre and we will not go back.
(2)Tom T.
I gave this four stars only because we've been twice prior and have absolutely loved it. If I was grading on this visit alone I would have awarded three stars. We went to Shula's for my birthday dinner, which included a free entrée. The dinner was amazing with one exception...MY ENTRÉE. The service was fast and efficient, bread and wine were wonderful and the beefsteak tomato and gorgonzola salad was easily split by the two of us. The two tomato slices were huge and dominated the salad, so if you like that much tomato this is the salad for you. My wife thought it was spectacular; it was a little much for me. My wife ordered the special, which was a crusted Chilean Sea Bass and was absolutely perfectly prepared, while I ordered the 16 oz. New York Strip. At a quality restaurant my wife will normally order a seafood dish, I'll order a steak and we'll work the whole splitzy thing. When my steak was delivered they ask you to cut into the middle to determine if it is properly prepared. I always order my steak medium rare, so I cut into it and it was still raw in the middle. While they were putting the steak back on the grill my wife and I split the seabass and were amazed at how thick the cut of seafood was and how perfectly moist and flavorful it was served. I feared it might be undercooked in the middle due to its size, but the fear was unfounded. The steak was returned about half way through the seabass and I while it was now a perfect medium rare I could not believe how tough and bland it was. My wife commented when she saw me adding salt and pepper to the steak as I don't think I've ever had to add anything at a fine steakhouse. I told her to taste hers and she immediately had me pass the salt and pepper to her. Very disappointing. For a side we ordered the crab mac/cheese which is always a winner and tonight was no different. We rotate the side on our visits between the crab mac/cheese and lobster mashed potatoes and both are phenomenal. I was pleasantly surprised by the size of the layered chocolate cake we had comped for my birthday as it was huge and we just took it to go. All in all we had an enjoyable dinner experience, but the weakest part of the meal should not be one of their signature steaks. From a meat standpoint I'll stick to either the filet or prime rib, both of which are top notch.
(4)Denise S.
My first experience with a Shula's. I had a birthday free meal and my friends were game for a pricey meal for a change. Two ordered the trio and had crab cakes, steak and scallops. A month later they are still raving about the scallops. They'd do the trio again but get double scallops instead of the crab cakes that were not exciting. Since the fish special was sea bass and suppose to be good (it was), I got that and shared with a friend that had the trio so I got to try the fabulous scallops. Of course, after reading the review about the sandy scallops I'm am kinda fearful of our next experience there. My other friend got the ribeye which is one of her favorites there (she's a regular). I wanted one of the chocolate desserts that you need to order during dinner, but my friend said they had outstanding creme brulee which is my favorite. Big mistake, they don't have regular vanilla. They offer a trio with two having liqueur flavors and won't let you have 3 vanilla. So no dessert for me....or so I thought. Because it was my birthday they brought me a piece of awesome chocolate cake. So big and rich I took most of it home. Service was good, we seemed to have 3 people taking care of us. Even though we've gotten away from $100 meals...I can see us returning.
(4)Puppy B.
As someone who prefers a well done-absolutely no pink steak, I am so thankful I can eat at shulas. I ordered a 16 oz New York strip well done, and it was amazing. The server did warn me that it would take about 30 minutes, because they do not butterfly cut the steak. This is fine because j appreciate that they want to do it right. My steak was juicy, buttery and SO TENDER. So great considering all other steakhouses just char a steak til it's bone dry. Love this place.
(5)Aaron L.
Went here for my B-Day. Totally unimpressed with the steaks. The BS they spout about the 'Shula Cuts' being higher quality than Prime is laughable after eating there. I buy and make Prime steaks at my house that are 100x better and cost $8/lb from Costco. Filet was decent, but nothing special Cowboy Ribeye was bad. Way too lean and tough. No flavor. The sides, Creamed Spinach and Roasted Corn were both fantastic, though overpriced for the quantity. Quality & Flavors were excellent. Service was excellent. I go to a lot of top-end places: Flemings, Mortons, Ditka's, etc... Shulas was the least impressive. I found The Keg to be better by a mile - even without considering the price.
(1)Artin B.
What a meal! I was really surprised by this place. You dont expect this quality in a casino. I went with a party of 6 and had a gargantuan meal. For starters this was the best calamari i had ever eaten, hands down. My 24oz porterhouse was cooked to perfection. I tasted some of my brothers lamb, it was lamby... Not my taste but he loved it. The chocolate cake was meh... But the creme brule was crazy good. Top it off with a double cognac to finish, and it was a meal of a lifetime!
(4)Trish E.
Oh look! It's me eating at another steakhouse in a casino! Shocking (insert sarcasm here). :-) Went to Shula's with another couple to engage in some steak eating and cocktails, followed by some blackjack. Casino host was kind enough to leave us a comp for the entire meal. For appetizers we had the calamari fries and the tenderloin tips. Tenderloin tips are amazing!! We all ordered steaks (3 of us had the 8 oz filet, 1 had the rib eye). My steak was not cooked properly but I was so hungry I didn't wan to send it back and wait while everyone else was eating! I ordered it medium rare plus and it was more medium plus. Not pink in the center really at all. The side dishes were delicious (baked potato, crab mac and cheese, fries and au gratin potatoes - can you say carb overload? HA HA!). We did not get dessert because we were too full. The service overall was pretty good. So why the 3 star rating? I feel like the food is mediocre for the price. Prices are expensive for what you get. If you are going to the casino and can get a comp for this place, then I'd say go for it. Otherwise, choose another steak house with comparable food and lower prices.
(3)Y D.
Wonderful dinner - had the Cowboy ribeye.... Sauces not as good...Shula Sauce my preference. Truffle fries very taste and a must have Coco-Rita was delicious!
(4)charlie g.
I shouldn't complain I got a free dinner for my birthday,but the steak is only mediocre. The onion soup is to die for,.my wife's crab cakes were great.The service that night was outstanding, there was nothing more our servers could to enhance the evening. I just wish they has a steak as good as Fleming's or City Hall.
(2)Nadia B.
Amazing establishment with such class and quality food and drinks! Hosted my husbands company management dinner at Shula's so we had a private room and custom 3 course menu. With your choice of filet, salmon, or chicken. Starter salads and yummy dessert. Our staff was on top of our drinks and got everyone's order correct. The food was amazing or cooked to perfection. The drinks and wine list was amazing and the service was wonderful. Definitely worthy of 5 stars! We will definitely be back again and again.
(5)K C.
Very overpriced for the quality of the food. Ceaser salad was good and the desert was nice but everything in between was a mess. Prime rib was bland and mostly chewy gristly slop, the included yorkshire pudding was tough like old shoe leather. The crab mac & cheese was extremely fishy tasting and smelling, none of us ate more than a bite of it... and the potato gratin was an oily mess. Everything was heavily crusted with bread crumbs. How can any decent restaurant screw up potatoes?? First and last time I'll ever try a Don Shula's. You can get a meal that's 10x as good at almost 1/2 the price at Flemings, or go to Donovan's and get a fantastic meal at the same price point, with much better ambiance and service. My expectations were obviously way to high for a steak joint in a casino.
(1)Marc E.
Great food, services, ambiance, etc. The manager Robert was very attentive and informative about the restaurant local area things to do. I would recommend this place to everyone. Priced right for what you get. I don't know what the bad reviews are about? Maybe local competition. This place exudes class ! ! !
(5)Rich P.
Food here is very good! Your gonna want to have a good day at the casino to afford it! Haha! But this is one of those places that what you pay for is what you get! Apps we got seafood trio and the scallop app. Very good but not very big portions. If your with more then 2 people you may want to ask how much food is on the apps so everyone can try a little. I got the big steak it was cooked perfect med-rare and was delicious! Other entree was fish which they liked very much. Side dishes were also great. Asparagus was cooked to perfection and very tasty. Service was good as well. This is the type of place that you want to take your time having dinner. They don't rush you, this is not a turn and burn place. If your in a rush then I wouldn't suggest this place. If your a cheapskate and don't like to spend money I wouldn't suggest this place. With that in mind be prepared to open the wallet and have a great meal!
(5)Daisy G.
Amazing! So much better than Flemings and the like. I didn't expect it to be all that great what with the 3 stars here on yelp but shulas truly surprised me with quality and flavor. We started with calamari fries. They were the best calamari I've had. Perfectly seasoned with great dipping sauces. They were just seasoned enough without being overly salty. Our appetizer came out lightening fast. We ordered filet mignon and crab cake for the entrees along with sides of crab mac & cheese and twice baked potato. Let me start by saying that the mac & cheese was outstanding. That was definitely my favorite part of the meal. It was garlic-y, cheesy and delicious with plenty of crab chunks. The crab cakes also had a lot of crab in it unlike other places that have a lot of breading. The massive twice baked potato was good and flavorful. The filet mignon was great. Overall a splendid experience. We went a bit after they opened on a Saturday so we did not have a problem with waiting for our food to come. We'll definitely be back!
(5)Rachel K.
Went here for dinner recently and what a treat it was! The service was excellent, and the food was even better. Everything from the calamari appetizer to the warm bread was tasty, and my steak was perfectly cooked and seasoned. I'll definitely be back for the next special occasion.
(5)Joann M.
Ok so I have no frigg'n clue who Don Shula is or was! Not even sure if he is dead or alive. Ain't gonna google it either. ( ok maybe now I will) Fillet was great. Mashed potato's Yum! Asparagus! I cus, you cus, we all cus for asparagus. Great! Great service. Look, I don't go out of my way for a steakhouse. I can do a fillet at home for the fraction of the cost. To go to a steak restaurant is almost a waste. I want to eat out somewhere that I can't create at home. That being said. On the east side of town, if you at the casino, if you want MEAT ( insert manly grunt) this place is fabulous. I was well fed and not stuffed and weighed down. Clean and comfortable.
(4)Denise B.
The food is amazing and the staff is great. Been here plenty of times and it has always been an awesome experience. Their crab Mac and cheese is my new favorite just like our server said it would! Lol
(5)Brianna T.
The wine list at a new restaurant often makes or breaks the place for me. Shula's' wine list ROCKS! You want a cab by the glass? They have three. A bottle of Montrachet? You've got it! Afraid of most restaurant wine prices? The prices here are some of the most reasonable I've seen. I'd definitely return just for the wine list. We got a small tour of the photos, with the replica trophy pointed out. A little strange, but not the super-weird experience some others mentioned. I started off with the French onion soup. Stellar. For an entree, I had their lamb porterhouse. Five stars. Our server got out his nifty little penlight and had us check the temperature before he left the table. Two thumbs up there. It was perfectly medium rare. That they have a lamb steak makes me incredibly happy, and the wine-mint glaze that accompanies said lamb is divine. The sides didn't wow me. Three stars. The crab mac was definitely tasty, but I guess I was expecting big chunks of crab, which I never found. Plenty of crab flavor; I just had different expectations, I suppose. The grilled asparagus was also good, but nothing I couldn't make at home. The green beans were probably my fave. The citrus glaze and julienned peppers were an awesome combination. They were a little sweet for Dad, but I was pleased. I was too stuffed for dessert, so I can't chime in there. Possibly the most impressive part of our night was the service. I came in with my dad, who was visiting from 3000 miles away. Neither of us had ever been to a Shula's. When the floor manager, Jon, heard that it was a treat for us, he made sure we were more than taken care of. Or perhaps their service really is that amazing. Either way, five stars plus. Expensive? Yes. Worth it? Mostly. I'll be back.
(4)Bobby R.
Ate at Shulas last night and it was disappointing right away. There were 4 of us and the server addressed the men and not the women... not a good start. We had 2 kc steaks, 1 filet and 1 shula cut porterhouse $45. All the steaks were good except for my porterhorse and I do mean horse. I don't know if I've ever had a piece of meet so tough. The problem is the chef or manager never came over to look at and or to discuss the problem. The server acknowledged how tough it was apologized and offered a free piece of cake. If I wanted cake I would have ordered cake. Anyway... they bring us our bill and it was $464. They overcharged us $130.00. They added another filet, another baked potato, an asparagus and they thought they would charge me for 2 porterhouse steaks since I didn't like the one I was served. After about 30 minutes of trying to figure out our bill and the manager still not showing up, I demanded they remove the porterhouse which they finally did. Very disappointing night for an expensive restaurant. We won't be back. Aside from our disappointing dinner the ambience is not very good. We've been to Ditkas which is a sports themed steakhouse and it was great. Shulas not so much. Bypass this spot as you won't miss much. Go to Flemings or Mastros instead.
(1)Ernesto L.
I've been to this place several times and I've never left impressed (besides for the bill). It's too expensive for what you get but still a decent steak house. It's also good for business or for not steak lovers (eaters with not-so-high expectations). For a staycation with a date would work good as well. I wouldn't drive more than 4 miles to go there and for that money you can do way way better. Cheers
(3)Gerald P.
It was a good place. Its in the Casino, so felt like Vegas a bit. I would say it is a qualtiy steak place. I was not blown away but good meal. I had Filet. I thought cooked slightly extra. appitizers were good. The only thing that bugged me was I made a reservation for 6:15. We flew in to Phoenix and were traveling and meeting someone there. We arrived at 5:45, the place was half empty and they made us stand waiting until 6:15 to seat us. I told them we would wait and order at 6:15 if they wanted but they wouldn't seat us. Not too bright. Set the meal off with a bad tone.
(3)Brian D.
The steaks at Shula's are delicious. I had the filet with a blue cheese crust, and for the thickness, it was done perfectly medium-rare. The cut and flavor were excellent, and I liked that they have you cut in and verify that it's done to your liking. The sides were standard steakhouse fare, and were just fine. The dessert was the same. The reason for 3 stars is the service. Speed is not a virtue at Shula's, and, while you don't want to be rushed, taking 3 hours for dinner leaves long gaps where you start losing your appetite and getting tired. This is compounded by the fact that the waiters disappear for long periods, and you're left with no drink. I spent the majority of the dinner with an empty glass.
(3)Carey A.
I honestly love this place. Their Crab Bisque and Muddled Berry Martinis are the best. I go just for this when I want to be cheap. The filit and Cowboy steak are great. The Augratin was bad the last tiem we went. The cowboy steak is great and so are their peppered gravy.
(4)Mary M.
My husband and I celebrated our Anniversary with a fabulous meal. Our servers, Jeff and Dan were incredibly friendly and the level of attention... just right. The food was cooked to perfection. Sure it's pricey, but it was meant to be an experience, not just dinner. And they delivered.
(5)Mike F.
I was not impressed with Shula's. They are a steakhouse and should know how to cook steak. I ordered the cowboy Ribeye Medium rare. When the steak is served they cut into the steak to check the temperature. The Steak was blue rare, not even close to medium rare. The mashed potatoes were dry and not very good. This place is over priced and survives on the name alone. I will never go back.
(1)Vincent L.
Don't get me wrong, it's a fine steak and generally good food w/ solid service... BUT at the price point (100+ a head), you can do much better (think Mastro's - or if you need to be in a casino, Cholla steakhouse is a better option). Reservations: + - OpenTable - super easy, table ready for us on arrival Service: - - Host was a goofy kid. Very nice, but awkward and stumbling trying to sell the football story (hosts have to carry the football to the table and tell you about the 72 Dolphins) - Servers (lead + 1-2 supporting) were all nice and basically competent. Seems like amateur hour for such a high-end steakhouse. Watched as each passed my empty scotch several times w/ no one even offering another. Too bad. At 14/glass, that's 3 bucks a shot in their pocket they forgo... still, nice, but again amateurish... no concept of cadence (drinks fast, bread slow, 1st course fast, steaks slow, long pause for desert menu, etc.) that you'd get at say Mastro's or even Morton's - Runner who brought 1st course put my caesar down and as expected as if I wanted cracked pepper... when I said yes, she disappeared around the corner to retrieve the pepper mill ??? - No serious complaints, but definitely not up to standards of competing entries at this price point. Drinks: + - MacCallan 12 served w/ acqua panna cube - GOOD. easy, but at least they do it right - Wife's foo-foo drink - YUMMY. Not exactly sure what it was (some kinda fruity gin drink dressed w/ fresh fruit/berries), but it was really good. Dinner: + / - - Bread was fresh and surprisingly good (to the point where it's worth mentioning) - Caesar salad - YUMMY, real, maybe just a bit overdressed - French Onion soop - MEH. Turine and chess piping hot, but yet soup inside lukewarm (?) - soup obviously premade and cold - then put into the turine and covered w/ cheese w/ expectation that the baking would make it adequately hot... - NY Strip - GOOD cut, WELL-SEASONED, OVERDONE. Wife ordered Medium, but was pretty close to Med-Well (fortunately, she actually likes med-well, but felt silly ordering such on a 45 dollar steak). Despite the overcook, it was still tender and tasty - Bone-in Filet (special) - GREAT cut. WELL cooked. OVERSEASONED. POOR Bearnaise. My filet was a perfect med-rare and ridiculously tender, but unfortunately was a bit overseasoned (salty). It was served w/ Bearnaise on the side, but it came room-temp and tasted like mayonnaise and parsley (bummer, I love the taste of tarragon and was happily surprised at first to see on the plate). Still, the great quality of the steak itself made it quite good overall - Mashed Potato - YUMMY. Simple mashed w/ garlic+nutmeg (one of my favorite flavor combos) - Sauteed Mushrooms - SO-SO. Decent as a steak topper, but not much flavor (odd given the types of mushrooms used) - Creamed Spinach - SOLID. Heavy as one would expect with nice flavor. Desert: N/A - Didn't bother as we were ready to move on at this point and the menu really didn't have anything that looked especially great Dining Room: - - Loud, but not in a good high-end steakhouse way (like Gibson's in Chicago)... - Cheesy, amateurish attempt at high-end environment - silly signed football placed on table listing the cuts (same as on menu), but autograph is on the underside of the ball, so you're not even sure who signed it. - Not dark, not bright. Bottom Line: Very high quality ingredients w/ competent preparation. Generally solid, but not close to high-end service. Should I find myself staying at Wild Horse Pass again (quite a nice hotel/casino for PHX), I'll be picking Ling & Louie's for dinner instead... Just not worth the money overall.
(3)Jesse C.
Pros: They had our reservation and we were seated right away. Constant attention by multiple waitresses. The Lobster Bisque with added sherry actually had too much sherry. They replaced it right away. The Creme Brulee trio, Roasted Corn side, and French Onion soup were great. Cons: Atmosphere. People in tank tops and sandals and the football stuff everywhere. Sub par food. I had the lamb porterhouse which was just ok. For $41, ouch. The Lobster Bisque was terrible. The gf got the cowboy ribeye which was good but overcooked a bit. Everything that we had was nothing special or below standard and for the price, was a really big let down. The staff/customer service were exceptional.
(2)Greg G.
Average steakhouse. I heard the Cowboy steak was good which unfortunately I did not have. I had the filet which was average at best. The server was good but nothing else was too memorable. Probably the biggest turnoff was the restaurant was inside one stinky and smoky casino which is not for me.
(3)mike f.
Nine of us had dinner and I was under-impressed. initial greeting by staff was nice, seemed to be lots of attention as you would expect. I had a bone in filet that was excellent and we ordered seafood appetizers that were good. shortcoming was in the delivery of our entrees - 9 people, one server plus a helper took three trips to the kitchen to get all entrees down, not what I expect in any restaurant particularly one where entrees begin in the mid $40's.
(3)Mark F.
The only reason I gave 3 stars is because my steak & my wife's lobster were awesome, after that it was all downhill. Started off with the waitress telling us that they did not have stone crabs because of the federal shutdown the stone crabs were poor quality. ??? Ordered another beer, the server dumped it into my glass without even picking it up, let alone tipping it. One big glass of foam. Salads came, we had to ask for bread. My oysters were unbelievably gritty. The side of spinach was so over seasoned with garlic that it was inedible. And the icing on the cake was when our actual waitress (who we did not meet until halfway through the entre) put the bill on the table and told us they had run out of bill/credit card holders. When we left the restaurant was half empty. Not going back.
(3)Des D.
You can only hope the song and dance about the 72 dolphins hasn't been going on for the past 39 years, very cheesy for a "high end" restaurant. This isn't the HOF we are here to eat. BTW, nice footie ball on my plate but remind me why something that is tossed or kicked is on my plate? The service was excellent the food is expensive and very so-so. Appetizers were okay and definitely not memorable. My medium-rare Kansas City cut was way over done, there is no going back to a steakhouse that can't figure out how to cook a steak, the side dish of crab mac'n cheese was tepid.
(2)Jamie B.
I love this place. Great food and great service!
(5)Kelsey L.
What a nightmare! Please don't even waste your time.. I needed to pick up a $100 gift card for the owner of a vendor I used for our wedding. We had never ate at Shula's before, so we figured we might as well make reservations since we need to pick up a gift card. I'm guessing that our server might have been new, because she was shaking throughout the entire steak presentation. She didn't have much confidence in what she was speaking about. I ordered the filet oscar, and hubby got a NY. Our food was delivered to us promptly. My filet was ok, but my husband said that the NY was horrible. I hate sending food back, so I made him give me a bite since I assumed he was making a big deal out of nothing. Surprisingly, I even wanted to send it back! I stopped eating my dinner since he wasn't eating his, and we awaited the return of the server. Over 10 minutes went by and still no server. I gave my husband half of my dinner since he was very hungry. We ate my entire dinner, finished our wine, sat for 5 minutes, and STILL no server! She finally came up to us to clear our plates, without bothering to ask if there was something wrong with the NY. My husband told her that it was dry and rubbery. She offered to have it remade, but we declined since I had him eat mine. She said she would send the manager over. We waited and waited... No manager. We saw him walking around talking to other tables, but I suppose he didn't feel the need to talk to us. After sitting for a good 15 minutes with no food and no wine, the server asked if we wanted dessert. For real? I asked for the check so that we could just get out of there. My husband told me that I better not give them anymore of our money. Unfortunately I really did need a Shula's gift card, so I approached the host station and asked if I could purchase a $100 gift card. Her exact words, "go to the bar for that". Ok... So I went up to the bar. It was clear that nobody at the bar wanted to help me, so we just left. Forget this place and go to a steakhouse that has great food and excellent customer service.
(1)Bill w.
I went to Shula's for a small dinner party for a friend's 40th birthday on 09.04.12.. As we arrived, I noticed a sign "still undefeated." Well, Shula's lost that evening because the service was dreadful, now they're 14 - 1. The waitress was nice and knew the birthday boy and his girlfriend from past dinners. Honestly, I believe the poor service was not her fault. Instead, it was the back-end staff's inability to deliver our orders in a timely manner and their inability to deliver what we ordered. We placed two orders of the crab mac-n-cheese and we had to ask an additional two times for the food. The food was still very good, but for close to a million dollars a plate, I was expecting better service. I will keep giving my business to Durants. Go Raiders!
(1)A. E.
How big do you like your meat? If you answer is HUGE AND RAW then Shula's is the place for you. Fantastic selection of amazing beef. Everything from the moment you walk in the door feels so cozy and attended to. I am no sports fan, however I am a football sized hunk of red meat fan. I highly recommend Shula's Steak House to anyone looking for an unforgettable experience dining in Chandler. This is probably the finest steak house this side of Downtown PHX.
(3)Robert R.
Fine dining...sort of? If you're not familiar, this place is the chain from Don Shula the famous football coach. The prices are up there with some of the other big name steak houses, Delmonico's, Morton's Ruth's Chris, etc. We were staying at the hotel so we tried it. It's fine dining service, very professional, mixed with a fantasy football man-cave. Steak menu written on a football in the middle of the table and wall to wall football photos. The service was excellent. I wasn't impressed with the food at all. Tasteless. From beginning to end. The only thing that stood out is the fried squid. Good appetizer that I can get at TGI Fridays. Steak was cooked right, it just wasn't all that good. Desert was terrible. For nearly $300.00 it isn't worth it. I realize if you're stuck in the hotel, you don't really have that many choice but there is a mall just down the street surrounded by better restaurants. The cab fair is worth it to find a better place to dine.
(2)Amy L.
Came here with the family since I was craving for some good steak. I had never been inside the casino before. The restaurant was located on the back side of the casino so have to walk pass a few row of slots and take the escalators to the 2nd floor. Since I was sensitive to smoke I thought I would have to bring a breathing mask to the restaurant but lucky the restaurant's ventilation systems worked real well. Ambiance (3.5*) - traditional fancy steak house w/ a football theme Calamari appetizer w/ crispy tomato coolie (4*) Caesar salad (3*) - nothing special yelp.com/biz_photos/KwMe… 16 oz New York Strip (5*) - my medium rare angus came out perfectly yelp.com/biz_photos/KwMe… Double Baked Potato (2*) - for $9 this was potato was disappointing yelp.com/biz_photos/KwMe… Service 4.5* (Service was very attentive and very accommodating to my kiddies which I'm sure they don't see too much of. With the exception of the GE who looks like he has something stuck up his behind and treats his employee like crap) Overall, Shula's delivered on the high standard of meat but sides were disappointing. When we walked out of Shula's I wished I bought my breathing mask b/c it was 2nd hand - smokey!!
(3)Erin D.
I'm going to start off buy saying I'm not a steak person. So why was I at Shula's? I was attending a vendor dinner, got the invite and couldn't turn down an offer for a ridiculously priced dinner and ...I love football so you can see the connection. The football memorabilia was plentiful. They even put an autographed football/menu on your table for a short time. Our server, totally scripted in reading off all about the steaks, thanks for the meat lesson by the way, was very nice and totally handled our party of seven. I ended up getting the crab cakes. They were worth every penny. Probably better than any seafood place back home. I had a side salad and we ordered the crab and cheese macaroni, asparagus, and potatoes as sides. I also indulged in the cherry noir martini, I even had two! Very good. Overall, very good dining experience. I just don't see myself paying for this type of meal on my own.
(3)Katrina M.
Food was awesome, staff seemed awesome minus our waitress that was a frazzled mess the entire night. She was nice, but forgot everything and was extremely slow. Def one of the nicer, better restaurants at Wild Horse Pass Casino.
(4)M G.
The hubby and I went back on Halloween since we had a bad experience for my bday and they were trying to redeem themselves. The host and hostess that were on were super friendly and smiled liked hosts should. The restaurant was clean, as it should be. Jeannie, Jeff, and Tyler (the one that has been there longer) were the people taking care of us. Jeannie was really nice, seemed timid and unsure, I even had to tell her how to do one of the comps at the end. We started with french onion soup (always a great choice), and blackened scallops with mango salsa ( tasted great, but was $14 for 2, salsa was okay, not a fan of mangoes). Jeff took our order because they had gotten other tables, (just because there are 3 people helping each team does not mean they can handle 6 tables and still be effective). He got the chicken, meh; he liked it, but then again he will eat just about everything. I got the quarterly special because it comes with the pecan tart. I asked for my steak to be mid rare and it came out medium, I let them know and said I didn't want it remade because I didn't want to wait that long for my meal to come back, the steak had really dry overcooked onions and mushrooms topping it, (told Bob but he made it seem like I was crazy since they are cooked to order, STILL HAPPENS!) I did get the lobster add on, Jeff tried to push me into the bigger one which was $15 more but I had already stated which one I wanted, don't be pushy. It was good. For the sides we got steamed asparagus, scallop potatoes, and truffle fries, (the truffle fries tasted like regular fries with parsley, tasted no truffle oil, and saw a couple specks of parm but couldn't taste it). For dessert we had the chocolate bourbon pecan tart with vanilla bean ice cream. We had the same thing on my bday and it was AMAZING!, however, this time it wasn't the same, I was informed that it came from the same company but that doesn't mean squat to me, the only way you are going to know that it didn't change at all is if it was made in house...speaking of, why is a restaurant of this "quality" not making their own desserts? If I had know that the tart was going to taste like that then I would have gotten something else all together. Tyler was great! always filled our glasses, actually both of them ended up helping us and they did better than the servers. Jeff asked if we wanted the rest of our stuff boxed up, and then decided that he needed to help other tables instead and pushed it off on the new Tyler, and while he ran to get the to go ramekins I stole the boxes and did it myself since I was ready to go and could do it quickly. Took 20 minutes to get our bill and have Jeannie take the comps off and give it back, I didn't have to wait for change (luckily) because I made sure to have enough cash. Bob was out doing his table touches and every time he came to our table he gave an awkward feeling, it was not natural at all, seemed very uncomfortable which I thought was weird since talking to him on the phone was great and he was funny, but not in person. I think it is going to be a while before we go back, every time it seems to be something and for a restaurant that charges that much, it should never be anything that is less than outstanding
(4)Lany Kay M.
3rd time to dine here. The service was excellent, the Norwegian Wild Salmon was grilled to perfection. Also, love the way they prepare their Calamari. Everything was great except the Cesar Salad, tasted okay however the lettuce was not crisp and fresh as it should have been for the price. that is why I gave it four stars.
(4)Aaron B.
Shula's does some things amazingly well, and somethings ... well ... confusing. We had a 7:15 reservation. We walked in the door, and there were 4 hosts there (or 3 and a manager). Though we were here for our 10th anniversary - which I noted on our electronic reservation - we were not asked if we were celebrating anything (as I overheard someone else being asked) and it was not acknowledged in any way. We were walked back with the host explaining the concept ('72 dolphins, here's a fake trophy, etc). He was carrying this football and put it on the table. More about that in a moment. We were seated near the 'boardroom' where there was a big anniversary party going on. I wasn't pleased with that, but it turned out somewhat OK - more on that later. Our 3 person waitstaff was quite excellent. I started with a Cherry Noir martini which was frekin unreal. Best martini I've ever had. My wife had a virgin Mojito since she's preggers. She had lobster bisque and I started with the French Onion Soup. Both were excellent. The meat presentation was well rehearsed. The talk about "less than 1% of meat qualifies as a Shula's cut" created a lot of expectation and anticipation on my part. My wife chose the crab cakes and I got a Kansas City Strip. We chose the potato gratin for our side. The meat took a long time to come out, which was fine, as my wife and I were debating names for our so-far unnamed and unsexed (yes, we're going to find out) unborn child. Potato Gratin was quite excellent. Full of parm flavor. Wife enjoyed her crab cakes - which were so large she was only able to eat one. My steak was good ... but at $45 ... was not mind blowing. Maybe there was too much work up to it. Maybe I should have gotten the filet like my wife expected me too. Who knows. Here's what I didn't like. Some of this falls on the restaurant, some of it falls on the people going there. Look, I get that it's owned by Don Shula. I know he was a coach. But if I want to get food at a sports bar, I go to a sports bar. This place is a monument to the man and his football, and it needs to decide if it is a high class high end steakhouse competing with Monti's, Flemings and Ruth's, or if it is a place about football. Get rid of the 'football menu.' It is awkward for both you and your staff. Great, it has Don Shula's autograph on it. Which was faded and couldn't even be read anymore. I do not expect kitch when spending $200 on a meal. I expect food. GREAT food. If you're going to come here for dinner, DON'T WEAR SHORTS. What the hell is wrong with you. If you bring your kid, DON'T LET THEM WEAR SANDALS. What the hell is wrong with your parenting skills? and DON'T LET THEM TALK ON THE DAMN PHONE IN THE MIDDLE OF THE DINING ROOM. Have some damn consideration to the people around you who are spending a large chunk of money on their dining experience. Can the restaurant do anything about this? Sure - in your confirmation, mention your dress code. No, I don't expect people to wear coats - this is Arizona after all. Even resort shorts or nice jeans might be OK, but this is a special occasion place. Have some frekin class. The food and service are 4 - 4.5 stars, but the overall experience left me confused and slightly annoyed.
(3)Brett M.
Great food and great service!!! We went with a large group on Valentine's Day and had a nice meal. To start my girlfriend had the wedge salad and I had the lobster bisque. The lobster bisque was very good. We both had filets. Hers was the bone in filet with mashed potatoes and mine was the filet Oscar. The steaks were cooked perfectly and were flavorful and juicy. We split the crab Mac and cheese for our side which could have feed 3 people. There were big pieces of crab in it. Yum!! For dessert we shared the dulce de leche cheesecake and it was outstanding. Overall we had a great time and can't wait to return. Expect to spend some coin cause its a little pricey but worth every penny.
(5)Debbie T.
First off, I have to say, I was born and bred in Miami, FL. So, the Shula's concept brings back some wonderful childhood memories of attending the Miami Dolphins games with my family. I've also been to the original Shula's in Miami Lakes when they first opened, and a number of times after that. So, the football theme doesn't bother me at all, like some others that have left reviews. This was actually the 3rd time we've been to this Shula's, and the first 2 times were as wonderful as this time was. We were staying at the Wild Horse Pass Hotel for the night after catching a show. We weren't sure what we'd be in the mood for after the show, so we decided to play it by ear. After having a fantastic time at the show, we realized it could only be made that much better by having dinner at Shula's. We didn't have a reservation, and this being a Friday night, we weren't sure if there might be a wait. It was about 10pm and the restaurant was crowded when we arrived. We told the hostess we didn't have a reservation, but she said we could be seated momentarily, and we were. The hostess was very friendly, as was our 3-person waitstaff. Our drink orders were taken immediately, then we were given the steak presentation. I pretty much already knew what I was gonna have, but my husband was still on the fence. The service was slow and steady, just as it should be when having a big meal. We never felt rushed at all. The bread was delicious, hot and soft. Hubby had a caesar salad and I had the lobster bisque. They were both outstanding! For our main courses, he had the bone-in ribeye and I had the 8oz. filet, with sides of grilled onions (I love them on my steak) and the hashbrowns. We both finished everything on our plates. My filet was cooked to perfection and it melted in my mouth. We were too full for dessert. Overall, it was a delectably delicious meal, and I can't wait for another special occasion to head out to Chandler and visit Shula's again.
(5)Amanda H.
Came here for a random date night and had an 'A-Ok' experience. Walking through the casino through a cloud of smoke (seriously, I'm not sure this place has any ventilation) wasn't appreciated but I can't really hold it against Shula's. Just not something I'd recommend other's bring a date to if they're trying to impress. We had reservations for 6:30 and encountered some traffic on our way there so we called to let them know we'd be a few minutes late. I had a very weird conversation with someone and when I said we'd be a few minutes late, she said, okay, we'll see you at 7:30. I corrected her and said no, it would be closer to 6:45. Luckily the traffic let up a bit and we walked in at 6:40. There were three people at the hostess stand and were all working on checking in a party of 5 that took several minutes. Not a single one smiled at us as we stood there and waited, which is always a big no-no in my book, especially when you know the dinner check is going to be well over $100. We were finally acknowledged, checked in and showed to our table. I was appreciative that I didn't have to hear the football stories either. *Date Note - Unless your date is a sports fan or you're looking for an unromantic evening, you might skip this place (I saw a few other parties that we're subjected to the stories and photo descriptions as they were making their way to the table). Maybe it floats some peoples boats, but definitely not mine. We had the team of three different servers helping us through our dinner. While they were all pretty good, only one smiled throughout our dinner. We ordered a bottle of their moscato wine given the reasonable price of $32 for the bottle, the crabcake and wedge salad as our starters, the 12oz filet to share (medium to med-rare), the scalloped potatoes and the roasted corn for sides. Service moved fairly quickly for the steakhouse but I think it helped that we ordered everything at once. The bread we were served was pretty good. The crabcake and chutney sauce was good too. I'd never had a crabcrake and the fiance said it was probably one of the top five he's tasted. The wedge salad was standard, nothing spectacular...the same for the steak. It was cooked to a solid medium with no blood on the plate. The meat had good flavor but there was no other seasoning on it. It was accompanied by a bernause sauce that was okay, a bit heavy. I probably would have enjoyed it more if I had ordered another sauce for $2. Each side was okay, nothing spectacular in my opinion. I might go for the mashed potatoes and the creamed spinach if there is a next time. Since we shared the steak we opted for the $16 lava cake at our servers recommendation saying it was the best on the menu. If that was the best, I'd hate to try the other deserts. The presentation wasn't great. The flourless chocolate lava cake was on a plate by itself and then in two small cups were a scoop of ice cream and of their whipped cream. I though Chili's lava cake was better than this one. Its not something I order very often and I would definitely skip it the next time. Overall, this was just an okay experience. Not somewhere I would ever take anyone to make an impression. I'd only maybe visit there if I somehow decided I could take the smoke and go gamble a bit and was in the mood for steak.
(3)Asina G.
Solidly good food with great service! For starters, the lobster bisque is a generous serving of deliciousness! The tenderloin tips are also really good and have a nice kick. My bf got the crab cake, but I didn't try it. The steaks are tender and cooked well. The creamed spinach is delish, but a little skimpy on the serving size. The lobster mashed potatoes are just okay -- mashed potatoes doused in lobster bisque and topped off with some small chunks of lobster. The lobster mashed potatoes at City Hall are waaaaaay better, but they also cost $30 versus $12, so I guess you get what you pay for. The drinks are strong -- especially the dragonberry mojito, which is more like a martini. It's really good and really strong! Lastly, I thought the servers were all very attentive and wonderfully pleasant!
(4)Paul P.
Another trip to Shula's and another star off. The food is always solid here, the food is not the problem. The service is the problem. My wife & I dined on a Saturday night where the restuarant was not even half full when we sat down. I will not name the server(Jennifer), ok maybe I will. She was friendly and a bit aloof. Everything was timed well until we finished out salads. It took our entrees an hour to come out after our salad dishes were cleared away. When I questioned her 45 min in she said that her assistant had the kitchen beeper and tried to blame the lenth of time on her...really! No apology, no dessert is on us, just finger pointing at her underling. When I am spending $247 before tip on dinner, this is clearly unacceptable. Normally at nicer restaurants I tend to tip at around 25%, not today...15% and she did not deserve that. I may be back to Shula's, I may not...the management needs to spend more time at getting service up to speed. They deserved 2.5 stars, but I gave them the benefit of doubt.
(3)Mark S.
This experience was the worst I have ever had. Table of 11 and over 1000.00 bill. The servers were very rude and never checked on the table to offer additional drinks or water unless we asked. Spoke to the manager after waiting two hours to be served dinner. Manager Never made an attempt to expedite the service nor did he come over to the table to apologize or see if the experience improved. If you want a great steak for 50.00 I recommend not going to Shula's. The experience is Overpriced with horrible service.
(1)Mike S.
Shula's tries to combine upscale steakhouse with football to disastrous (though frequently hilarious) results. They take you on a "tour" before seating you, showing you a replica Lombardi trophy and telling you all about the '72 Dolphins undefeated season. I found it especially hysterical the hostess took extra care to point out this trophy is a replica. You mean the real Lombardi trophy isn't kept at a steakhouse inside a shitty Indian casino in Chandler, AZ???? Shocking. Equally entertaining was how the hostess kept droning on about the '72 Dolphins long after we made it clear we didn't care. Um lady? It's just me and 2 female coworkers. We're all hungry and none of us give a shit about the '72 Dolphins. Apparently we were also supposed to be impressed by the black-and-white pictures of the '72 Dolphins on the walls. Oooh, black-and-white pictures, how artsy. Someone took a couple photography classes at community college. After concluding that fascinating "tour" we were finally taken to our table. We were all exchanging "that was weird" looks when the waitress handed us our drink menus and explained the steak menu was painted on the football she was carrying. I know what you're thinking, and the answer is yes, it was a regulation sized football and yes, it was hand painted. She made sure to mention this last fact twice. I mean, what kind of upscale steakhouse would it be if its steak menu was painted on a football by a... MACHINE??? Pish posh. Anyway, that's when things went from amusing to "I will never set foot in this restaurant again." The hostess puts the football on a tee and sets it down RIGHT ON MY COWORKER'S PLATE. Gross. I wish I had taken a picture cuz the look on her face was PRICELESS. The waitress seemed shocked and somewhat offended she asked for another plate. The nerve!!! And this, my friends, was the straw that broke the proverbial '72 Dolphins back. I can handle being bored to death by an over-enthusiastic hostess. I can handle my menus hand painted on footballs. But if you have the nerve to charge $50-60 for a steak as this supposedly "upscale" steakhouse does, I will not tolerate a dirty football on my plate nor being treated like asking for a clean plate is an outrageous request. We left without even drinking our waters
(1)Jamie K.
We visited with a large party last night. The food was outstanding! It does take awhile, but it was well worth the wait. Of course the filet, lump crab meat, and desserts were outstanding - the biggest surprise for me was how great the roasted corn is!
(5)Jack J.
Took my wife for birthday dinner and was very disappointed. Steaks had no flavor, we're only warm and took 30 minutes. The lobster Mac and cheese was equally not impressive. This is a Morton's want to be and not even coming close. Spent $150 for two people and have made better steaks from costco. Don't waste your money.
(1)Joshua M.
This place is all class, Lovely setting, The food is to die for, I order the dual lobster ith lobster mashed potatoes. Real pricey, but oh so worth it. Sweet delight.
(5)