Been here a couple of times, this time went to the bar area, if u wanna watch a game, not a good place to watch, tv's can't be seen from certain areas. Waited and waited and no one came to our table or greeted us, so we left.
(2)
Barry G.
Nothing much seems place is going down on service. Prices were raised and they removed the free popcorn..WTH?
(2)
Holly F.
Worst ever like a big Denny's. Service was very pushy. Couldn't relax because we were asked every two seconds if we were ready to order. My soup was cold and salad tasted old and nasty, also my margarita tasted like juice. NEVER AGAIN
(1)
Jason M.
If you are looking for 5 star service, ask for "Eric" who also tends bar. While all the staff do good service, Eric is the best of the bunch. It you can, it's worth waiting for a table served by "Eric". Also, the best value is the Tri-Tip roast. For the price ($15) you get a great value with lots of meat and veggies. You can get a small "Micro" salad on the side. Want to save a few $$$ on an appetizer? Grab some free popcorn from the Bar's popcorn machine. Get a basket or two at no cost and it's a great starter. If they are out of popcorn, tell "TY" the manger and he should make you a fresh batch. So remember kits, Eric is your best server choice. Get some free popcorn and hit up the Tri-Tip roast for a great value.
(5)
Madeline G.
In order to celebrate the holidays (and enjoy some well-deserved drinks!), myself and the rest of the fourth grade teachers on our team visited Claim Jumper. At first I was reluctant, worried about the prices (as mentioned above, I'm a teacher, so...); however, I was pleasantly surprised at how reasonably everything was priced! I enjoyed the Coconut Shrimp ($6), which came with a delicious slaw-like side. The shrimp had a wonderful blend of seafood and coconut, not too sweet and definitely crunchy! I also order the Fried Macaroni and Cheese ($5), which came as two very large wedges and a sweet & spicy dipping sauce. They were nice and crispy on the outside, and deliciously cheesy on the inside. I would definitely recommend dipping bites into the sauce! My only complaint would have to be that one or two bites, deep on the inside, were a little cold. It could certainly have been a one-time thing, and I have to admit that I'd probably try it again. Everything else I sampled from my fellow teachers was also pretty tasty, including the shrimp ceviche and apple-glazed meatballs. While we're only a team of 6 teachers, the seating was set for groups of 4, so we had to just turn our chairs and chat. Not ideal, but we managed. Overall, the food and prices (for Happy Hour, at least) make it worth a trip!
(4)
Richard J.
We ate Saturday around 4 and were seated immediately, service was very good and he waitress was awesome, even teaching my wife how to eat an artichoke. The restaurant was clean and presentable and the hostesses greeted us entering and leaving. A little on the expensive side, but they did have reasonable dishes as long as you stay away from steak/lobster menu. We had gift cards for $90 and still spent another $60 with Tip(20% $25)......this included: 3 ($9) drinks, tri-tip slider appetizer ($6.99), artichoke appetizer ($9), Ribeye and Lobster meal ($50) with mushrooms ($2.99) and Tri-Tip and Shrimp Meal (21.99). I didn't find any of the dishes overly greasy or salty. The tri-tip was very good and the sliders had a hint of Poblano that was great. My rib eye was one of the best I've had, but the Lobster I added on for $21.99 was tough and had no flavor. we didn't send it back, I shouldn't have to for a $50 meal. A great dinner, but not one I would pay for out of my own account...thank god for gift cards:)
(3)
MiChele H.
One of the worst dining experiences of my life. Took the hostess 2-3 min to greet us even after she saw us. We were sat at a dirty booth, so we switched to a new one. It took 15 min to have our order taken, and 20 min for me to receive my weak $9 cocktail. My food came out disgusting. How can you mess up chicken strips? Well, don't cook them for long enough and don't drain the oil off of them whatsoever, and that's exactly how. I told the waitress I didn't want them. She took them and said she'd show the manager. The manager never came over to apologize, and neither did the waitress. She even acted like I was being unreasonable. And she expected us to order dessert! Don't waste your money there....
(1)
Dan W.
What has happened to Claim Jumper? wanted to stay close to home last night with all the rain happening so we decided on CJ. I haven't been in a little over 3 years but had no concerns because it is the Claim Jumper. when we arrived we got seated and noticed the dingy and dirty feel, our table had a sticky pieces of something on it. The menus were filthy( we should have walked out then). Our salads came and they were warm, soggy and were disgusting. I also noticed a couple other tables having similar issues with the food and wait staff. Our dinners came, and it was gross. The Grilled Mahi was the worse i had ever had, Hard as a rock, could not even cut it with the supplied table knife, the rice was cold and the veggies were hard and cold. The whiskey glazed chicken was a bit better but still no where near the quality that i remember with the Claim Jumper. So after $65.00 for 2 people, i will never go back again, so many other choices in Phoenix. A couple of other tables looked like they were having a worse go around than us. Did not even stay for dessert, that's how disgusted we were. RIP Claim Jumper !!
(1)
Nora V.
Claim Jumpers has consistant good service. The food is on par for what it is. I reccomend hanging in the lounge Sundays during football season as they have the bestest deals on some their tastiest while calorie laden appetizers, burgers & of course Claim Jumper beers. That is all for now.
(4)
Robin C.
I've eaten here a few times before and never had any issues. I always get the California Citrus Chicken Salad, which has either grilled or blackened (your choice) chicken strips. Very tasty. Well, I took my husband Sunday for Father's Day; we had 6 pm reservations. We got seated almost immediately, but it took over an hour for us to get our meal. I again ordered the Chicken Salad and the waiter asked if I wanted grilled or blackened. When my salad was brought to the table, the chicken was like lunch meat chicken. Big paper thin slices all over the top. I questioned the waiter about this, and he rather rudely told me it was always served like that. Well, I guess I must have been in la-la land the other times I've ordered it. While I probably should have asked for a manager and sent it back, the whole ordeal with the waiting and attitude just made me want to get the heck out of there as quickly as possible. My husband is on the phone with them as I'm writing this. We'll see what happens. But I doubt that I will ever be returning. Oh, another lovely added "bonus", the restaurant was about 85 degrees inside and we were miserable. Robin C
(1)
Ebony K.
$3 blue moon on happy hour, Jamaican jerk chicken on top of a sweet potato and a huge corn bread muffin? Score!!!! I was here for my niece's graduation dinner and it was busy as all get out. We even had a reservation and still had to wait as it seemed like everyone wanted to come here after graduation. It took a minute to get drinks or even a server, but once we got that squared away, everything else was pretty decent. If I am in the area, I may stop in for a happy hour but the chances of me driving all away to Avondale are to visit this place are slim.
(3)
Morgan N.
Sometimes their food is beyond excellent and other times it's horrible. Being there during the day vs a busy night seems to make no difference what so ever! There are a select few really good servers here, a couple have become good friends, but there are also some really bad servers as well. Sadly, there's no in between, they're just good or bad!
(3)
Angelica P.
We don't come here too often, but my BF absolutely loves their chocolate cake. We had dinner last Saturday, and as usual, the service was great, the food very tasty and the portions huge as always. The only difference was that I left my credit card by mistake; when I called to ask if I indeed had left it there, the manager confirmed it and assured me that it was being held in their safe. I had no issues with any 'funny' charges and they returned safe and sound. I really appreciated that :)
(4)
Brian B.
We have eaten at several Claim Jumper locations. This one is average. Service was ok, another waiter kept helping us because our waitress, Amanda, was busy in the back... Break?? So when the waiter, still not Amanda, brought out our food he marveled at how excessively large our portions were, compared to the normally excessively large portions, tonight's portion seemed obscenely excessively large, and truly worthy of pointing out. HOWEVER, the portions were not really obscenely excessively large... We ordered the Country Fried Steak as we always do. In reality these were thinnest steaks I have ever seen served as a steak. These could've been on a steak sandwich they were so thin. In fact if you added together the top an bottom breading, the breading was thicker than the meat inside. The portion of the potatoes was not as large as they normally are. All in all we would go back to Claim Jumper. But we were disappointed with this meal.
(3)
Joanna L.
It's too expensive for just okay food. I had a steak last time and for the price, I could have had a better steak at Black Angus or surf and turf at Red Lobster.
(2)
Cindy O.
Beware when you visit any Claim Jumper - the drinks are an absolute rip-off!! I ordered a drink & not only was the glass small, but it was only half-full! And for $9.00 a pop - not worth it. We brought it to the bartender's attention (a young guy, didn't get his name) & he got all defensive & said "I measured it like I'm supposed to". We then spoke to the mgr. Sara, who was very condescending & absolutely no help at all. Yes, their portions are large, but full of fat, calories, sugar, etc.! All of the employees have an attitude, even after we've gone there several times - we are not treated like "regulars". Poor management - terrible experience - last time.......
(1)
Andrea J.
What a disaster! The only reason I gave one star was because there were no negative star options! Definitely not a place to go with a large party. We had a party of 13 and a reservation for 7:15 to have a celebratory dinner. We all stood in the lobby waiting for our "reservation" for about 40 minutes. We were the wait was because they didn't have enough menus. Really??? My bad, thought it was pretty standard to have enough menus for your guest. It was about 8 pm before we even placed our orders. Every part of this experience was horrible. Dinner/salads started coming out before the apps. I never got the drink I ordered, we kept being told refills were coming which never happened. Some of the dishes were just so awful they were inedible. 2 of our party ordered tri trip which looked like it had just been scavenged somewhere from the kitchen and thrown on the plate. It was so tough they couldn't chew it. I ordered the chicken parm pasta which was nothing like the description. The breading was soggy and needed to be cooked longer and it was pretty tasteless. I was skeptical about even eating it wondering if I would get sick. The talapia and shrimp dish came out missing it's sauce. Potatoes came with no toppings and the beef ribs were full of fat and rubbery. We had to ask repeatedly for things like toppings and drink refills. By the time they did bring toppings for the potatoes, they had to bring new potatoes because the original ones were cold. The manager finally came over and started trying to help our waiter play catch up by bringing out drinks. One couple had to share a glass all through dinner because their drink never came. Our server was clearly in over his head and freaking out making it a very uncomfortable experience for all of us. His attitude and lip service was like we should share the blame for his misfortune of having to deal with our large party. When the waiter asked if we would be needing separate checks he was very excited when we said no, one is fine. He then tells us, that's awesome, you guys just don't understand I'm dislexic and this is really difficult! PRICELESS! Our host was very upset because it was his intention to treat us all to a great meal and experience. Unfortunately CJ has gone way down hill! Meals used to be incredible and a very special experience. Not the case this time. Go somewhere else!!
(1)
Peter L.
Think New Jersey diner size menu, lots and lots of choices covering most major food groupings. I had an LTO special called drunken chicken which had a pleasant creamy red sauce and was served over potato cakes. Very generous in size and I enjoyed it. We also tried the rib's which turned out to be very decent considering it is a chain restaurant with a broad menu. Service was very good and the store had a good sized outdoor eating area. Would certainly go again if in the area.
(3)
Argentum S.
Atrocious. Consider the price point. Dollar for dollar, dining out just can't get any worse than this. Grease laden, obscenely over salted franchise food for twice the amount of money of your standard franchise restaurant. The service? Poorly trained staff that has no idea what to do if a customer can't stomach the glop that just came out of the kitchen. Why are bread plates on the table if you don't serve bread with the meal. How on earth do you get off charging $7.50 for a short shot of Jack, $6.25 for fake Guinness, and $8.50 for diluted Citron. This place offers nothing to get me back in there again. It is awful and expensive. Oh, and one last suggestion to our server last night. If any part of a dinner entree is categorically inedible, take the WHOLE plate back to the kitchen and let the cook try to repair it. Don't break up the dish onto those little unusable bread plates and don't return with the same crap that you left with.
(1)
Judy L.
I have been to Claim Jumper in CA. They have been great! The one in Avondale is just ok, I have been coming back a few times and it still has not changed my mind. The service has been just so-so. One time my chicken was served under cooked. I do not know if I will return. I still love in Claim Jumper in Deer Valley.
(2)
K C M.
used to be 4-5 stars but now that they are owned by Landry Restaurants-who redid the menu-it just not the same.The vibe and expansive menu has been hacked. Landry Management reevaluated the menu and decided the menu was too diverse and many favorites are gone from the menu. Also, the care and cutesie-ness are gone and you can tell they have gone corporate. No more fun here and the changes are not for the better, Our meal was good, but not like before. Previously there was fresher, hot food made with care versus a production line ala detroit. Sorry, we won't be back because we miss OUR Claim Jumper
(2)
Stacey H.
It's been a very long time since I visited Claim Jumper, so we were excited to head over on Saturday. We left disappointed though, the food was par at best and the service was slightly below par. We had an eclectic dinner for my mom's birthday, I had the Margareta pizza which was alright, but I've certainly had better. My mom had the macadamia nut mahi mahi and it was alright, the grilled veggies were so soaked in better or oil that they were almost uneatable. I'm of the belief that if you have quality produce you don't need to soak them in butter after grilling and before serving. My husband had the whiskey apple glazed chicken which was actually the best of our dinners but not over the top delicious just alright. Skinny ritas are not to be missed, hands down the best part of our meal, skip the lemon drop though. Also just a note for the bartender, I had the first cosmo I'd had in a while (just sounded yummy) and it was full of tiny pieces of lime, like lime pulp it was terrible. At $9 I shouldn't have to strain my own cocktail. We also order a piece of the huge chocolate cake for dessert (to take home) after a few hours we split it up, it's all sugar and no chocolate it seems. We honestly threw most of it away. Personally our money would have been spent better elsewhere and that's where it will be spent next time.
(2)
Lam D.
Service at the door was terrible. One we were at the table, the waitress was so nice and professional.
(3)
Jamie H.
We arrived just as the restaurant opened at 11am on Saturday. Appetizer took longer than anticipated. Food runner said that the first batch didn't come out too good so they made them over. That wouldn't have been such an issue, however, we started seeing others that arrived well after us be seated and start to receive their meals even thought they ordered after us. Mozzarella sticks were good nonetheless. Lunch for 3 adults & 3 kids took extremely long. At 11:50, we still hadn't received our meals. I requested the hostess to check on our meal and minutes later, she actually started to bring our meals out. Meals came out two at a time. Manager came by and checked on us and said that they were dealing with a training issue. My meal came two minutes after everyone else at the table received theirs. Manager again mentioned a training issue. My pasta had tomatoes in it...one was bright red and one was virtually black. Server never acknowledged the tardiness or our disappointment. Later, the manager came by and asked if we were going to have dessert and we declined due to needing to get to the airport. Nothing was taken off the bill. We paid $80 for lunch that was good at best, but service and explanation was terrible. Being in the hospitality industry, I still gave a gratuity to the server. In hind-sight, I shouldn't have due to the lack of consideration and the poor excuse the manager gave me in response to why our food took so long. Other patrons came in and seemed to receive their meals in a somewhat of a timely fashion. I asked the server to show the manager the two tomatoes I put to the side and asked them to train the staff on consistency with that as well. Food was okay other than the tomatoes, but the rest of the experience was less than desirable. Definitely not worth coming back to the Avondale store. I like Claim Jumpers, but will definitely seek another store to dine at versus Avondale. Jamie H.
(1)
Frank H.
Going to go 50/50 with this one. We always try a place twice if it shows potential. We didn't like the food the first time we went... super large portions of tasteless stuff on a plate. The 2nd time around... the food was much better and the service was great. We will go back for a 3rd trip in the near future....to split a meal... the portions are way over the top. Nice clean environment... not a bad place to eat.
(3)
Michael B.
Food was ok, but nothing too exciting. My wife had their try-tip sandwich which she would a 3 out of 5 score. I had the meatloaf dinner, which I would rate slightly better than a 3. On the side, the mashed potatoes were very good however the grilled veggies were overdone.
(3)
Kristy G.
Yummy! We had great service and great food. The deserts were amazing. I was happy with our whole experience. I recommend this restaurant.
(4)
Nonda R.
Wow....this place has changed a lot in the past 8 years. No longer have the garlic mashed potatoes, use to get the Cobb salad and now it is half the size but more for the money, it seems the portions have gotten smaller and the prices of everything has gone up and the menu options have grown. There is now pizza on the menu, it would take at least 20 mins to read the menu and that means you are going to be waiting another 20 more mins for an appetizer and then 20 mins for your meal. That is to long to wait for food and plus the time you had to wait for a table.
(3)
Jeremy G.
I usually never venture out to Avondale, but my friends dragged me to Claim Jumper last night. First off, the restaurant is massive and very wooden. It felt like a fancy cafeteria with a few sprinklings of Gold Rush era flair. Our server was attentive, but a bit nervous. The menu was unwielding. My friend and I split the zucchini spears which were panko breaded. I liked them, but wished the spears were thinner and the ranch dipping sauce was thicker. For dinner, I enjoyed the meatloaf sandwich. It was stellar. Melted cheese, bbq sauce, aioli, and buttery grilled bread. Overall, my experience was good, but not a 20 minute drive good. If you live in Avondale or close by, then definitely check this place out.
(3)
Matt D.
Good salad but it took way too long to get our meal.
(3)
Taylor B.
Portions were massive, the food was great. What made this restaurant experience stand out was Eric, our server. He was fantastic! Really friendly, helpful, funny, and knowledgeable.
(4)
Adrian D.
Best kids menu in town, hands down. Fantastic appetizers as well. The entree's my wife and I had were less than satisfactory however. We had the fish and chips, which turned out to basically be a huge pile of greasy crap on a plate. Next time we're ordering apps for dinner. Service was great.
(3)
Trace M.
Went in on a Sunday afternoon for dinner. The place wasn't busy at all; we sat at the bar. After being handed menus, 3 waiters, including the bartender never took our order. After sitting for over 10 minutes without one person taking our drink order, a couple walked in and the bartender immediately made conversation and got their drinks. They must be regulars because he knew what they wanted to drink. We got up afterwards and left as waiters were gathered talking amongst themselves and didnt seem to care that customers were leaving. We drove across the parking lot to Islands Burgers and was seated, served and had our order put in within 8 minutes.
(1)
Karen G.
The place was medium busy. We were seated right away and a waitress came and took drink orders. We ordered Fish and Chips and a pizza. Food came in a timely manner and the fish and chips was really good. It was crispy, light, and hot. The pizza wasn't as successful. It was a little soggy in the middle but tasted ok and arrived hot. We knew better than to order pizza but oh well. Staff was on top of everything and the experience was good. I would return.
(4)
stuart j.
I have never been to a Claim Jumper before, and didnt know what to expect. My wife and I had been driving by this place since it opened, and we decided to try it out last night. Their motto has got to be "go big or go home" when you visit this place.This chain is the absolute epitomy of american waste with food. This is exactly why America is fat because of places like this. The portions are of extreme size, and Im sure some championship eaters couldnt take down the "Ore Cart". Would you like some ribs with a side of pig and chicken? No thanks! However, I had their Pot Pie and it was one of the best I have had. I really enjoyed eating it, but I couldnt help to think about how many calories this thing was.. according to the online menu its 2200 calories, and 1400mg of sodium. My wife had the goldrush chicken which is sorta like a chicken marsala but with madera instead. It too comes in at 2000 calories, and 3000mg of Sodium!!! (Ill bet she will be retaining water today!) Its not that I usually think about how much calorie intake I am taking in during dinner (actually never until now), I just couldnt help to think about it when we saw the extreme proportions that were coming out of the kitchen. We asked about dessert just out of curiosity sakes because we saw some 7 layer "motherload" cake someone ordered (for themself). We asked if they had any kind of sampler since they were all so huge. Indeed they do, its the Eureka Sampler for 15$ with about 5 different deserts on it. We didnt go for it, but we were told it would feed a large party just fine. Their heffewizen beer was actually pretty tastey I thought. Pricing wasnt bad, two entree's and 1 alcoholic drink each with tip came to $50. I will definately visit again, but Ill make sure not to eat all day before going.
(3)
Ali C.
I came in about hour before closing time to Claim Jumper. All I truly wanted after a day of mall shopping was good customer service and I received it. Artichoke appetizer came out cold, Bam. Server took it back, fixed it. Took it off my bill as well. This guy got everything we needed, when we wanted it and I just loved it. I highly recommend Danny as the server to request, and yes I left him a close to 50% tip. Excellent service. I called up to tell his manager as I wrote my review.
(4)
Edward D.
Claim Jumpers was a very good franchise back in the day! And they still have a few items on their menu loved very much in our family. But overall Claim Jumpers has lost their IT factor!!! They are no longer the place to go. They have very large portions, but you do have to pay for it!!! I would like to say, Claim Jumpers is the restaurant that started the large portion craze!! The only differences now, is other franchise do not over charge you for the large portions. Anyway, again! I have written a review for this location before! Again it has been lost in the YELP ZONE!!! But I would love to write another review!!! Family and I stopped of here when we were here looking for a house. There was nothing different about this place then any other Claim Jumper! Service was decent, food was good, never had any problem. I have always enjoyed their chicken fried steak! And their chocolate eclairs! Each person does not need to order their own food! If you have anyone that would like to share that would be you best choice. That includes dessert! Yes I would come back here, but no I would not make this an occasional thing. Cost to much, and there are better choices!
(3)
John P.
Initially lost on entry. CJ = hearth on the way in, it's absence made me wonder just how much damage the noon sun had wraught but nope It's just not there. The first server didn't know about the drinks available, no asian beers present, but specifically was unable to get a pear cider in bottles until we'd proved it, would have been easier to have asked the bar person, oh hell she was the bar tender but I like a game of search the menu when parched. Makes the prize so much more rewarding. Server change:) Sabrina was great, a non corporate personality in a chain ( tis a good thing) even during my head-addled minds attempt to get through the appearance of an item on the menu being claimed to be "happy hour only" Sorry I wanted 6 wings, not 12, hard enough to lose weight, yeah why go to Claim Jumpers then, damn you caught me. ( I was cheating ok?) We had a light, for CJ, meal and it all came out well cooked and on time. Drinks stayed filled. I stopped going to these a while back because the self control didn't match their offer I'm happy to say that they are making it a bit easier ( though not by much ) to leave without two bags of food under your arm while your spouse wheels you out to the car.
(4)
Emily D.
While house sitting in Avondale, I decided to hit Yelp for a recommendation on a good dinner spot for my best friend and I and we ended up at Claim Jumper. (What kind of a name is Claim Jumper anyway?) I had never heard of it but I guess she had been to the one in Chicago and loved it. We went for a late dinner on a Saturday night and had absolutely no problem getting a table. Great service and nice atmosphere made for a great evening! We started with the artichoke appetizer which I absolutely loved and found very different. The artichoke was grilled and sliced and served with a delicious tomato topping. For dinner I had the seared scallop salad and Ashley M. had the slider trio. At the end of the meal we were both satisfied as we drooled over the desert menu but decided we were simply too stuffed. Based on the review of Kym S., we may have missed out on glory but that just means I will have to return! Next to the hostess stand there is a big barrel of apples. Is it stealing if I took an apple on my way out? woops...
(4)
Dean-Ryan S.
Claim Jumper continues to be my all-round favourite restaurant in the US. First time I ate at one in California I was blown away by the portion size (so big that they were serving apples on the plates) and also by the taste of the food. Their prime rib is absolutely delicious, and second favourite of mine is the rotisserie chicken - especially with their barbecue sauce. In fact, if you get any steak there, get that BBQ sauce and slather it on - it's wonderful. Varied menu, giant portions, reasonable price, consistently excellent service, giant tables available (they're usually spacious as hell inside), lunchtime portions, and the biggest desserts I've ever seen in my life. No exaggeration, the "I Declair" custard eclair is literally more than enough for four people and about the size of a loaf of bread. And the amount of drinks they have almost defies belief, although I'm not a mega-alcoholic I find myself continually shaking my head every time I look at their drink list. They do call-ahead seating as well. For most locations, including this one, it's probably a good idea to take advantage of that as Claim Jumpers are often packed on Fridays and Saturdays. Meal highlights: Prime Rib, Nachos (one serving is enough for FOUR people), Rotisserie Chicken and possibly the most delicious appetizer on the planet, Cheese Potatocakes. Really, this place just craps on everywhere else. If I was ever on death row, I'd have my last meal ordered from this restaurant hands down. I'd give them ten stars if I could.
(5)
Thomas F.
Good food. Ok service. Expected a little better for the price but I will go back sometime. Give it a try.
(3)
Kym S.
Three words: Lemon Bar Brulee A few more words: Red Velvet Cupcake with Bourbon Chocolate Sauce For the most part, if you've been to one CJ, you've been to them all. The only exception I know is the ones in the Seattle area have a "Produce Bar" for about $10-$12 which is the mother of all salad bars as far as regular non-buffet restaurants go. The portions are gargantuan and I often find solace in the half portions where available and the appetizer salad and soup combo which is still a big portion but is a little easier on the purse. The food is always good, home-style fare and I've never had a problem with service. The bar area is nice and has many TVs strategically placed for the avid sports fan. You really have to stake it out when it's busy and be prepared to steal tables from people. They don't seat you in the bar, so every spot is up for the taking. The desserts are really where it is at for me. They smartened up and now have two dessert sections: individual desserts and desserts to share. This is a plus b/c so many of their menu items could feed a small family, so now you can order appropriately. My soon-to-be mother-in-law ordered the eclair once and luckily the waitress told her it was big enough for everyone at the table. That would have been a very big eclair for a very little lady. Anyway... The red velvet cupcake with chocolate bourbon sauce is a fantastic individual dessert. My all-time favorite is the lemon bar brulee which consists of a shortbread crust, layer of cheesecake, layer of lemon bar, bruleed on the top and served with whipped cream and raspberry sauce. It's on the desserts to share list, but I get it for myself and enjoy it for a day or two. I encourage you to do the same.
(4)
Daryl E.
Nice atmosphere and pretty decent food. The place was packed and we opted to sit at one of the booths surrounding the bar. We still got very good service, though our server was clearly overmatched by the throngs. Nonetheless, she was very attentive and probably earned this place its fourth star. I sampled a couple of pints of their house hefeweizen and really enjoyed it. We skipped appetizers and I went for a simple house salad and then had an 8 oz. filet entree. The salad was good and the ranch dressing was mixed in nicely. The filet was the best part of the meal (real shocker there, eh?), perfectly cooked to medium-rare and topped with an herb butter. I got the Loaded Baked Potato side and it was not very "loaded." We took home some tremendously huge piece of chocolate cake and ate it later. It was ok. Again, three stars for the food and a bonus star for our server and the overall experience.
(4)
Brandon S.
Widow maker burger is good. bring your appetite, very large portions. save room for mother load cake, it is the best thing on the menu.
(4)
Sam G.
The atmosphere was nice. The potato soup was yummy. Decent service. After that everything else stinks. Over priced bland food.
(2)
Daniel K.
Completely absurd portions... I thought I was going to have a heart attack from the mountains of food.. food was pretty ok! Kind of a goofy half joke place. Neat tall cakes.
(3)
Daniel M.
bleu cheese butter on my rib eye steak?? YES PLEASE!!! quick service and great food...the prices are on the high side but its high end food...
(4)
Dick L.
My wife and I ate here almost monthly at least. A brief time away and on our first return visit our the portions significantly smaller and with a very different mix of ingredients. And I am only talking about what used to their Cobb Salad. We have eaten many times to never be disappointed. This time, I suspect, will be our last. Ruby Tuesday's just down the road is a much better deal with their salad bar. At CJ we even asked to speak with the manager to express our disappointment. We were told he was busy in the kitchen....enough said.
(2)
Amber G.
Those jumbo shrimp taquitos are still on my mind...very good.
(4)
Jake D.
The food is great here, for a price. Though if you look hard enough, you can find a decent priced meal. I came for a holiday meal with some friends this past weekend. There are many new restaurants and businesses in the area, so it was fairly packed (not to mention all of the out-of-towners for the bowl games). As usual the soft pretzel appetizer was amazing, a double order for the 5 of us was sufficient. I got the BBQ chicken sandwich (which was about $10). It was well worth it on delicious tomato/cheesy bread that was roughly the size of a frisbee. Though we were all stuffed, we splurged on the "I Declaire" Eclaire dessert. It was a good choice to split among the 5 of us, though there was still some left over at the end it was not due to taste but due to limitations of the human body...
(5)
Liz D.
I really couldn't tell you what it is that makes my boyfriend love this place (I happen to think it's all the ketchup they offer you in little bowls--being that he's in love with ketchup like he's in love with me, but who knows?). Anyways, he does and so we've been a few times. The service, I'm not going to lie, is exceptional. They are very friendly and knowing of someone who had to work at this particular one can say that they know their stuff (they *have* to). I have tried the veggie burger and it was the same kind of patty they use at Dennys (Boca burger, I believe), so it wasn't exceptional or anything. Another time I ordered the individual mozzarella and tomato pizza. It was pretty good. Whenever he gets a Claim Jumper craving, I'm going to order it again.
(2)
Lady J.
I LOVE this place!! Try the asian pear salad with gorgonzola and candied walnuts. Truly divine.
(4)
Tara R.
I'd give them a solid "we'd go back" The pot pie was very good, the salad was a bit above avg. The service and staff were polite and helpful. Kids meals were good, they were all full by the time we left. We went on a Tue night for my birthday and still had to wait about 15 minutes. Suggest hitting them before rush hour, as I expect on weekends in the west valley they are busy.
(4)
Paula M.
I enjoy the food here, portions are always huge and usually enough for two to share. I recently tried a limited time menu item, Fire roasted artichoke appetizer $9.99 and found it to be subpar. I'm typically nervous about getting an appetizer because I worry I'll be too full to eat my meal, but this wasn't the case with the artichoke, I complained to my dinner guest that I couldn't get a single bite off of any of the leaves. Disappointed. Otherwise, I always like the food here.
(3)
Kristen F.
For our anniversary, my husband and I received a gift card for Claim Jumper from his parents. After reading the reviews, we were wondering if they could get a refund or something, because we didn't even want to try the place. We ended up not going on our anniversary, but on a later date with our kids, when we had a "dinner emergency"and decided to use the gift card. We went on a weeknight, and we were surprised to see it was pretty busy. Here was our experience- Service the entire time was excellent, and prompt. No issues with service, and we didn't have to wait to be seated, and we didn't wait a long time for our food. The restaurant was clean, thankfully, or we would have left. We ordered the pretzel appetizer, which we devoured. I think they were our favorite out of everything we ate. They had good flavor, and were served with hot mustard and a cheese sauce. My daughter didn't like the cheese sauce, but the rest of us did. My husband ordered the calzone with pepperoni and mushroom. It filled the entire plate. It was cooked well, and he said it was full of pepperoni, and the mushrooms weren't mushy. He said the sauce to dip it in wasn't bad, but he has had better. Said he still enjoyed the calzone. I had the grilled fish tacos and rice pilaf. There was more of the cabbage mixture than fish, but I really liked the flavor. I would have preferred flour tortillas, rather than corn, but it was still good. The meal was a normal portion size, so I was able to finish it. My daughter had the cashew chicken salad- which was HUGE, one half of it was the size of one very large sandwich, so the other half came home with us. She had fruit on the side. She liked the sandwich, said the bread was flavorful and chicken salad was good. She did not like the honeydew and cantaloupe, because she said they weren't ripe. My son had the classic cheeseburger and fries. I tried one of the fries, and it was good. The fries are cut thin, and have a seasoning blend on them. He really liked the cheeseburger, and finished the whole thing, and enjoyed some of the fries as well. We brought some leftover fries home. I think the meal could have been a dollar or two less in cost though, as $10.29 was a bit steep for the size of the burger. All in all, we were pleasantly surprised, and we would go there again.
(4)
Susan P.
just got back from an early happy hour - sit in the saloon for the hh specials. we enjoyed the beef (hamburger) sliders $4 with cheese and grilled onions - yumm! thought the fish tacos (2 for $4) had good flavor and the calamari was good too. we also tried the coconut shrimp with a nice slaw. altogether we had like 6 different sauces on the table - kinda fun. hubby had rum & coke for $4. good service in the bar - nice server signed us up for Landry diners club - costs $25 but got $25 gift card so I'll try anything!
(4)
Tennille B.
It was just ok. We went just before close so we wanted to ensure we were in and out. Everything was good that we paid way too much for what we got. For 3 people the bill was over $100.
(3)
Jeanette L.
The men's restroom urinals looks like they have not been cleaned in months. It makes you wonder how clean the rest of the restaurant is.
(1)
Matthew S.
Well I am here at an odd time late lunch at 1.44pm. I sat at the bar which I normally do not do because of lack luster service at many places. I can say my server is very friendly and seems to be enjoying her job. Ice tea. So I am weird because I am from the south but I drink unsweetened tea. Theirs is not so good kinda bitter or old. Had grilled chicken with a side salad. The salad is fine but I forgot to ask for dressing on the side so it was a little bit much for my preference. I will say their was no brown lettuce at all. It was very fresh. Chicken. Was good. It was nicely grilled and the veggie mix and potatoes were nicely seasoned. It was very nice for lunch. I would eat here again.
(4)
Angel G.
Service in the front skipped us 3 times. Cause am mexican? I don't know. That was to start off. We waited like 15 min till we got a table. And they were literally empty. And still made us wait. Drinks and server are great handled our orders fast and very professional. Customer service is there. Thanks Francisco and your great service. Was on point with everything. Willing to come back and asking for him to receive great service.
(3)
Christal B.
Valentine's night out me & my husband came for dinner. Worst meal ever! My grilled shrimp was burnt. Veggies cold & rice clumpy. Hated everything but the drinks & appetizer. $100.00 tab, down the drain. Hire cooks who enjoy cooking please.....
(1)
Katie S.
I rate this a one star for these reasons: unprofessional service and the lack of knowledge the staff has on gluten free food. I have celiac disease, so when a restaurant has a huge gluten free menu it's very exciting. Unfortunately, they gave me a bun that was not gluten free- they even told me it was the gluten free bun. My brother was the one that received the gluten free bun, but ordered a completely different meal. When they came back with my order the second time, they had my burger touching other food that I didn't order AND contained gluten. When I mentioned this to them they were extremely annoyed and told me that they would bring out my correct side and didn't understand that I could no longer eat my burger as it had touched gluten. While this went on I also never received the salad that I asked for multiple times. It was meant to come before my meal, but it came out sometime during my entree mess. My salad also had croutons on it... Which contains gluten... And I specifically asked to not have on my salad. Keep in mind that what I have said so far was what happened to me- I haven't even touched the errors that went on with the rest of my my family. We never received some drinks we ordered, no refills, and additional order mistakes occurred. The manager eventually came to our table to "apologize" for everything that had happened so far. She seemed really mad and told me that she would "make my gluten free burger with extra care" for the third attempt in a sarcastic tone. At this point I didn't trust my food would be safe for me and while she went back in the kitchen (that is open for everyone to see) and started yelling at her staff, I watched her make my burger... Using the same knife that was used to put mayo on regular buns. We were at the restaurant for over two hours, I didn't eat, and when we were given the check they didn't take anything away for our trouble AND they charged us for the orders we never received.
(1)
Rick N.
I remember how good Claim Jumper used to be before Landry's bought them out of Bankruptcy. Tonight this huge restaurant was about 30% full and I can see why. Service was slow and indifferent and the food was mediocre at best. Too bad, was hoping that they had improved from our last visit but it was not to be
(2)
Jose B.
Good food but very poor service, this location also feels very un-inviting as I am a Hispanic man and stopped by to grab a bite to eat with my family but as soon as we walk in we received uninviting stairs from not only the customers but they employees as well we were taken to a table and sat there for 10 to 15 minutes without being attended to at this point we decided to get up and go somewhere else.
(2)
Tina L.
First walk in is amazing. The place is big and spacey and great for large groups. Everyone who works here is very welcoming, I didn't feel rushed taking order, service here is great! It's my first time here today and I think I will be coming back with a bigger group, it's a great place for family :)
(4)
Kurt B.
Went to claim jumpers this past Sunday before a concert we had about an hour and a half before the show and sat at the bar to get instant service to avoid the wait. Boy were we wrong to do that we sat for 15 minutes before a server not working the bar finally asked us for our drink order the actual bar was sparse maybe three other couples of two people, one of which was done with their food. It took a total of 48 minutes to have the bartender actually ask us for our order by that time we had to go and went without eating due to poor service time. The crappy part was upon us asking for our check for the beer and iced tea a couple came in and sat at the bar next to us. within 8 minutes (also timed) they had drinks and the bartender was taking their order all in all bad service for customers prepared to tip well and have a good time the $9.50 beer was the nail in the coffin for me never returning to that location again
(1)
Stefani F.
After ordering food to-go several weeks ago, we were very impressed with the food! It was very flavorful and delicious. Last night, we decided to visit the restaurant for dinner. Unfortunately, our experience was less than pleasant. The air-conditioning was not working (which was miserable in this heat) and they had run out of several menu items (blood orange margarita, red velvet cupcakes). We ordered drinks and an appetizer and decided to order our entrees to go, because the heat was so uncomfortable. The food was great (worthy of five stars!), but we were very disappointed in the restaurant. Hopefully this was just a one-time experience, but we will be ordering food to-go if we eat here again.
(3)
Mellinda L.
Great service and the Chicken Pot Pie is the best. This is a great place to have a client/business meeting or just a family night.
Nice people horrible food! Just go for drinks! I will never go back! First and last time in this establishment!
(1)
Lola M.
Landry's purchased Claim Jumpers in 2010. That was the end of my love affair with Claim Jumpers. The menu, quality and portion size all decreased. Landry's has ruined a once awesome restaurant. I have been back twice, hoping they would revert back to the pre-purchase glory. The place is terrible. There are many locally owned and ran restaurants that easily outshine this chain.
(1)
Rebecca P.
Nice place in Avondale to grab a bite before an early movie at Harkins across the street. Came in on a Friday afternoon for happy hour in the lounge. My white sangria is awesome, but my hubby's long island tasted like coke. Enjoyed the pork tacos and fried zucchini. Unfortunately, there aren't that many options in the area. Generally, I find Claim Jumper's menu overwhelming, but the happy hour deals were decent.
(3)
Shannon C.
Came for all day Sunday happy hour! The prices are amazing! The food hot, fresh, and delicious! Bartender/server was so sweet and helpful! I forever love Claim Jumper!! PS - pretzel sticks yum
(5)
Daniella H.
This was my first time to claim jumpers in years and it will be my last. They have a gluten free menu which I was thrilled to see since my kids and I can't eat gluten. I ordered a plain burger with nothing on it but a gluten free bun. It came with fries. My kids had gluten free pasta which also came with fries. My order came out and the burger had pickles and mayo on it. My moms calamari was soggy. The waitress apologized and took both back. My second burger came out but was on a gluten bun. By the third burger, a person who I assume was the manager (she never said), brought it out and informs me the fries have flour sprinkled on them so they aren't gluten free. At this point I had been eating my kids fries for 10 minutes. I couldn't figure out why fries would be offered with two orders that I specifically stated need to be gluten free. The manager wasn't very apologetic. She brought me a potato and left. When we tried to order ice cream for my girls the waitress said they weren't sure if the ice cream had gluten in it and they had no ingredient list. Normally I wouldn't think ice cream has gluten but who would have thought fries would have it sprinkled on. When the bill came I thought my burger might have been comped after all the issues we had but it was not. We definitely won't be back.
We live near the Claim Jumper in Buena Park. No matter when you go during their business hours, there's a waiting line. Could be 'cause they're located across the street from Knott's Berry Farm. What a treat to visit Avondale's Claim Jumper and get seated immediately! Log cabin ambiance. Spacious. Clean. Great service. Thank you, Jacqueline, for endorsing the wonderful BBQ Chicken Salad. We totally enjoyed the salad, surf and turf. We never order dessert. Too full, but we couldn't resist the Carrot Cake, which was absolutely delicious. Moist cake made with carrots, raisins, pineapple and walnuts frosted with delicate, fluffy cream cheese. Yum!
(4)
AzDiva G.
Had gotten a mailer that said lunch $9.99 start. Why not try. Service was slow. Drink refills slower. Bread with cheese was yummy! Not impressed to much with food. I had got a stuff baked potatoe with roasted veggies and chicken. I had to find the chicken. There was lots of veggies. I rather had more chicken or a balance. The other dish tri-tip with mashed potatoes and gravy. Same roasted veggies. The mashed potatoes was under meat once you moved it was. There was barley any. 2 drinks and 2 meals 32$. Not a good price for lunch, and slow service.
(2)
Anthony N.
Let me start by saying that the food was great there were no issues at all with the food. My issue was entirely with the server. He was extremely slow. We saw him a total of four times the entire dinner. On top of that when we received the check it was wrong. We waited 20 min to try and get him to fix the check. Finally got tired of waiting and went and told the manager about the issue with the check. He fixed it in a matter of a couple of minutes. Like I said my only issue was with the server. I will return as the food is great and the menu has a wide array to choose from.
(3)
Brayden H.
Sucked! I haven't been there for about 6 months. We went for dinner on Friday night. Service was bad, men's rest room was dirty (stained dirty). My steak was way over cooked not very good and wasn't offered steak sauce. We won't go back to this location again
(1)
Marcos G.
Been going to CB a lot of times in CA.. I was like a CB here in AZ !!! I I've been going like 3 times the food is not the same , the service is not the same and the atmosphere really reaks . Where is managment are they really interested for the costumers.. I guess this CB really needs some work. The Salad water in it, I had to drain it, Full rack Beef Ribs burnt, the drinks got to beg for more. So where is the service , not even " Is everything ok, any more Drinks ?" oh but here they come with the Bill and tell them that you did not eat what you did not like, nope can't take that off the bill. Sorry Claim Jumpers, I'm Jumping off, not coming back .
(2)
Alfredo S.
I have came here a couple of times, food is mediocre. I will say this, the Chicken Pot Pie is my favorite dish on the menu. I believe it is under $10, but you get your moneys worth, it is huge!
(3)
Josh S.
The staff here is pretty good. They definitely could use some tips on speediness, but overall they are about average. The food is the highlight, as it should've, at CJ's. I would recommend the chicken pot pie or the barbecue chicken salad. They also have a nice, light Mahi Mahi that is worth trying.
(4)
Elissa K.
Great service for starters....portions are HUGE & fresh! Large area too so you don't feel crowded! I'd come back...tasty! Burger queen here lol
(5)
George D.
I went to this Claim Jumper last night (8/6/14) for happy hour and was really impressed with the food and service. Their happy hour menu has a great assortment of food and is affordable. Our waiter Efren was very attentive and polite. At one point he was running to our table when he saw me trying to get his attention. But what really impressed me was when I noticed I forgot my reciept this morning, I called to see if I could pickup the reciept today and instead they emailed it to me right away. IMPRESSIVE! Thanks Efren and Jeanna!
(5)
Melissa R.
I've been here like my 3rd time and what I had was again, disappointing. Don't get a drink that has pineapple honey or whatever, tasted like there was hardly alcohol and looked kind of muggy. Also the chicken broccoli pasta was watery last time I came, chicken quesadilla appetizer is very dry and hardly any chicken in it mainly beans and pieces of tomatoes, the red velvet cupcakes aren't the best either. So far I'm not impressed.. hopefully what I get next time (if there is one) will salvage my review on this place. I'll probably try something with steak cause it looked good. On the bright-side our waiter, Cole, was really friendly.
(3)
Yaya M.
Good food but nothing out of this world. Rather go to Texas Roadhouse. Excellent customer service, fast service as well. Nice family dinner atmosphere.
(4)
Joshua D.
Easily the worst restaurant service I've experienced combined with incorrect orders and mediocre food. Feels like any other option would be better.
(1)
Mayra R.
Deserves no stars... The wait was terrible, the service half a**, the food wait was more than an hour... The food was dried and played burning hot from being left there. The place needs to be run better. I don't think it's the servers fault but the way the floor is run is absolutely ridiculous.
(1)
Roberto R.
My Birthday Was On Wednesday, and since we are always busy during the week we couldn't do anything until the weekend...so we started my Birthday weekend on Friday night...we came to Claim Jumper for the first time not knowing what to expect. We came in and they sat us right away...it did not look like it was a busy Friday night. we got a good booth. I absolutely LOVED that they noticed we had a 2 year old and they took care of him like a king LOL...they placed a mat for him gave him some crayons and even a free meal! that was the coolest thing. we looked over the Menu and they had a variety of dishes, but being our first time we had a little hard time deciding on what to get. My wife ordered Shrimp pasta and i ended up getting the turkey club sandwich. the wait for the food wasn't long either. what i did not know is how HUGE the sandwhich was until they brought it...i didn't even finish it but it was delish! :) and so was the shrimp pasta Great place to come eat and chillax! :)
(4)
Nece J.
Arrival time: 12:14pm Bill received: 1:54pm Customers: 1Adult /1 Teenager / 1 pacient toddler We were seated in a booth. Carpet underneath contained a lot of food debris and someones pocket change. A lunchtime "15 minute wait" turned into a 43 minute wait and was knowingly handed an inop buzzer but told, "...it will be okay...its flashing & vibrating, just wait for it to stop or when it vibrates continuously" (which it already did and "LO" on device may have meant low battery??) Batter dipped zucchini spears tasted like fish; didn't bother returning them. Tortilla strips served w/ Artichoke dip were saturated with grease & excess salt. Missing napkins & silverware when appetizers arrived & were almost done eating them when they were delivered, after asking waiter twice. Daughter had dental appointment after lunch but still cut it close to arriving late to appt. We were not prepared for a near 2-hour lunch at a barely mediocre restaurant at best. My advice to consumers: Order a To-Go dessert and you may be satisfied with Claim Jumperso in Avondale. The To-Go dessert we ordered was absolutely AMAZING!
(1)
Chris S.
Don't know if they can't hear or just don't listen. Ordered a pizza classic size received a small size. Also asked for pico on the side of fish tacos and received the pico on the tacos. I don't complain on any review but this is where I put my foot down.
(1)
Jet F.
Bloody Mary glass was filled to the top with ice. 2 sips and it was over. Too bad cuz it was good. $8. Didn't get a second one. Cant remember what I had so it must've been average
(3)
Carol M.
Driving I-10 we found ourselves hungry and in the area on a recent Sunday afternoon. Opted for something "better" than the usual fast-food fare and dropped into the Claim Jumper for a late lunch. Place looked about 1/2 empty inside so we expected to be seated right away. Hostess told us 15 minute wait - REALLY?? for what? So before she could pigeon-hole us into dining purgatory, we ducked into the bar and seated ourselves. Albert was tending the bar and waiting tables. Seems like he could have used another hand but he was attentive and pleasant. We ordered a classic cheeseburger w/ fries and a citrus salad. The cheese burger was nothing to write home about. Ordered well-done and came out pink but by this time we figured it wasn't worth wasting the time and sending it back. The salad was a miserable combination based of iceberg lettuce and overpowered by onion, all swimming in dressing. Bleah! CJ has a really nice setup, rich looking interior, well appointed, and attention to detail and design. The problem here is clearly the management. How can you expect to run a business (much less STAY in business) when you can't seat guests and serve in a half-empty restaurant? I watched several families and couples who went through the same "15 minute wait" process the hostess tried to pin on us earlier. NO management was in sight during our 1+ hour visit. I noted a sign on the door to the patio that said "Patio Closed" - odd since there were several tables with guests dining out there. Maybe there is no help to serve the patio either? So to sum up the experience: The food was lousy and the management is non-existent. If this is the norm here, CJ isn't long for this location. We won't be back. Fast food in Avondale looks a lot more attractive now.
(1)
Debra A.
We love the atmosphere at Claim Jumper its like a Rustic ski Lodge in Colorado but in AZ.The food here is excellent and the portions are large I had the Tri Tips with Coconut Shrimp which was delicious.The Waitress seemed a bit overwhelmed as she had a very large Party seated by us but she was very nice and got us what we needed.My Husband had the Steak and it was great as well.
(4)
Nathan K.
Awful!! Party of six and never even was acknowledged. Wow! This place is for sure a place to avoid. I can't comment on the food because we never had a chance to order. We stood in the bar area for 10 minutes and had to initiate contact with the bar tender before even being welcomed. At this point, we decided to leave.
(1)
Dennis L.
No stars. Couldn't tell you if the food and drinks were any good. Never got that far. Walked in. Took a seat at the bar to watch the game. Waited for the woman trending bar to come over. No greeting, nothing. Two guys come in and sit at the end of the bar. She walks up to greet them and offers them menus. Walks by me again. Serves a beer top a person on the other side of the bar. Makes a couple of drinks for one of the tables. Walks by me again and asks the two guys at the end of the bar what they would like. I'd seen enough and left. Went to Islands and got gray service. No wonder Claim Jumpers was empty.
(1)
Monika S.
Unfortunately, we had a disappointing experience at the Avondale claim jumpers restaurant on Friday evening. Service was slow, not attententive, food.order was wrong, we had to ask another waiter for silverware to eat with...when we were paying we ask for a bag for our take home boxes...never got a bag, we ended up just leaving frustrated. No one was at the front desk when we were leaving, people coming in just stood there looking lost. Not sure what was going on there last night, but dissapointing for sure...
(3)
Jennifer H.
The zucchini appetizer, the citrus salad, the first class service ... This place is amazing! It's our go to for a nice, quiet treat away from the office. The manager comes to our table every time and asks how or meal is. Steve is a great waiter!
(4)
Jade W.
Decided to go to Claim Jumper for dinner. Had not been here in a long time! I enjoyed the garlic cheese bread. It was warm, soft, and tasty. I ordered the rotisserie chicken with mashed potatoes and green beans instead of roasted vegetables, as well as the potato cheddar soup. Everything was very flavorful! They do not shy away from seasoning here. The soup was cheesy with chunks of potato and seemed to have a garlic/onion powder flavor. There were also little crunchy french fried potatoes on top. The chicken was tasty, the mashed potatoes were VERY buttery, and the green beans had like a mesquite seasoning. I liked them a lot! And they were well-cooked... not too crunchy. My boyfriend ordered a slice of pumpkin cream cheese pie to go. It was HUGE! But I know most of their desserts are giant... Six-layer chocolate motherlode cake, anyone? We also had good service. Nice meal overall, and I have leftovers for tomorrow!
(4)
Rob L.
Very good for a work lunch Stopped in for a business and some food with a colleague. We sat in a booth by the bar and the staff were quick with our orders, checked in with us regularly, and were very polite. Interior design has a nice, modern look and was very clean. I never look to be blown away by the food at these chain places. However, their chicken pot pie lunch is very tasty and the crust was actually cooked perfectly. Had a good meeting and lunch was well above par for a chain. Definitely will go again.
(4)
Dave J.
Went in for a late dinner, seated quickly. Server came to take drink order. 3 waters, 2 lemons 1 w/ lime. Server asked on appetizers, requested 1 cup of clam chowder for app. Server (R) brought 3 waters 3 lemons and bread. Ordered Cobb salad and requested my limes for water. Limes were brought just before the dinner plates and I had to ask for my soup. Server came back to tell me they were making fresh chowder and that it would be a while asking if I still wanted it. Soup was okay, salad was decent,. Avocado was.a bit to soft. This is my second visit to this location. Over all none to happy with the service or the food.
(2)
Diane R.
Went Way downhill in last few yrs I guess. Crappy server...mediocre food and beverages for too much money. Too bad...we need more decent restaurants on the west side
(2)
Leon M.
Food is excellent, and very nice atmosphere. Waiters are very jubd and polite. We did not have to wait on our drinks the waiter was on top of everything.
(5)
Aj P.
I tried Claim Jumper for the first time a few years and I was not great at all! I went back to try it out for a birthday dinner and I was pleasantly surprised! We had the Appetizer combo and everything on there was great! The claim chowder and bread was amazing! To top it off the Ultimate Fish and Shrimp dinner and everything on the plate tasted great! They really have stepped up and took steps in the right direction! I plain on becoming a regular customer!
(4)
Angie V.
I have been to this CJ about 3x and the servers are very nice and attentive. Food is always hot and tastes great! I always enjoy my time when I go there. I love the chicken pot pie!!! It's the best!!! Oh and it's HUGE! Can definitely feed two people! I like the pleasant atmosphere. If you're out to have a nice quiet evening it's the place to be.
(4)
Tonya M.
Eh, it's average. We were here on Valentine's Day, we had a reservation but may not have needed it. The food was OK, they forgot our bread, they were kind of pokey. I'm not in any rush to go back.
(3)
Reba M.
We went in Friday evening to celebrate Mother's Day a bit early as I work Sunday. The service was slow and inattentive and the food was mediocre, especially considering the price point. Our server was nice, it seemed like the rest of her section was somewhere we couldn't see from where we were sitting because the only time we saw her was when she popped her head around the corner. I just didn't get a warm fuzzy from this place and probably won't be back. The good thing? The siracha honey sauce for the coconut shrimp was amazing.
(2)
Cora S.
Great atmosphere, the food was great, the waiter was on point never had to ask for refills always making sure we had what we needed.
(4)
Erica N.
I've never had anything that I don't love here. My favorites are the CJ honey blonde, the shrimp salsa, and the Jamaican jerk chicken stuffed sweet potato! If you love sweet potatoes, that one is ridiculously flavored packed! Try it, you will not be let down, or leave hungry. Finish up with the original cream cheese pie with Lorna Doon crust, mm scrumptious! Or, for you chocolate fanatics, dig into a Huge Chocolate Mother lode cake! It's massive, decadent, and perfect with coffee or a salted Caramel Martini!!!
(4)
Ella M.
How I wish I could give this place a 5 star review for their happy hour! More on that later! Our grade level team decided to venture to CJ for our holiday happy hour. (Prices are from $2.00-$7.00) Super glad we did! Their Happy Hour menu is phenomenal! Choices ranging from the typical happy hour fare of wings and things...but Irish Nachos? Yes...shoestring fries topped with cheese and bacon! Mouthwatering and finger-licking good! Their calamari is superb! It is not your typical tentacle and ring type cuts, this is cut from the true meat of the calamari (steak similar to the calamari steak sandwich at Hula's!) Now...(Please stay seated until the entirety of this review is read because I have a feeling some of you may run to CJ after this) Fried. Mac. And. Cheese. Yes. I said Fried. Mac. And. Cheese. It's like a wedge of mac and cheese dipped into this super crispy crust like wrapping and deep fried served with this tangy spicy sauce thing. I refuse to learn the nutritional facts of this decadence in a wedge, because I probably wouldn't ever eat it again...but it's DELICIOUS! I also had the shrimp ceviche and they give you WAY more chips than you need...and not enough of the shrimp ceviche. It's very tasty and very meaty...they don't skimp on that, but the portion could have been a bit more as I was craving it still. As for the drinks...great prices on beer and cocktails...again ranging from $3-$6 Now for the reason I won't give 5 stars...they don't have seating inside the bar for a party greater than 4. We had to sit at 2 separate tables which ended up being okay. Here it is. Our server. She complained to the hostess that she wasn't even supposed to be our server right off the bat...and in front of us. THEN...we are a funny bunch, I mean we are in a room with 20-30 9 and 10 yr olds all day so get us around adults and we let loose. However, she wasn't amused...at all. She wouldn't crack a smile. She just stood there impatiently trying to force us to order. Don't get me wrong, we weren't being rude to her, we were just being funny and it wasn't anything abnormal or inappropriate. She just wasn't having it. When we mentioned we needed separate checks, of course she mumbled and we could tell she wasn't happy. We asked nicely. Anywhooo...the food is great, the prices are perfect for Happy Hour...but next time, I hope our server is as goofy and as fun as we are...or at least is tolerant of us! ;-)
(4)
Bob L.
I believe the food is average at best. We have gone there for lunch a few times over the last ten years for lunch. Today I selected the traditional calzone. The dough was soggy and there was red onions and mushrooms plus pizza sauce and cheese inside. The ingredients were barely warm and lacking flavor. My wife ordered French onion soup and salad. The salad did not look fresh and the soup was bad. This food concept which started in 1977 by two entrepreneur brothers has long passed it's prime. The service is slow and the place needs a makeover now. It is OK if you are just passing by off the interstate and don't expect a great food experience. At least you will not need reservations since there are as always plenty of empty seats.
(2)
Rick B.
What a crappy wait for half empty restaurant and waiting for 30 minutes to get a table....the excuse was there was a 14 top reservation and they didnt want the cooks to get behind on orders...what a poor excuse. ...if there was a reservation then learn to prepare the staff ahead of time....as big restaurant as this...if you cant handle 14 top reservation and others have to wait for two people theres serious service issues and management staffing. ..hope the corporate ses this review and make some changes. ..as a executive chef myself ....theres no excuse for me and othe small 2 too 4 tops to be waiting this long..will not be back again
(1)
Cari A.
Usually sit at the bar for lunch. Bar staff is always friendly, however the food seems to take a long time to come out. The restaurant is typically pretty empty when I go in so it's odd how long it takes for food. Started trying other items on the menu.... So far truce all been sub par. Overpriced for the quality
(3)
Lisa P.
So out of all the places I could choose, I chose this place for my Birthday dinner. BIG MISTAKE! The place was not busy, and we were seated immediately. We ordered drinks, mine was sloushed over the rim leaving a sticky residue on the glass...and that was just the beginning. BUG OUT Yes you read that correctly.....there was a bug in my husbands salad. We alerted management who assured us that our steaks would be perfect. Oh how WRONG that was. I ordered med. rare, my husband med. This was switched around. I was willing to eat his larger perfect for me steak, but my sweet potato was lukewarm at best. And this didn't as the manager took both plates away even before iItold her about the potato Round 2, his was fine, but mine well done. We ended up walking out.
(1)
Tim M.
Been here a couple times, never by choice. I can't really knock the service too badly as they don't seem any better or worse than any other chain on a busy night, but the food is just not very good. It's also pretty expensive for what you get. I always leave feeling like I would have been better off going somewhere else and either paying less for the same kind of food, or paying the same for way better food. I avoid this restaurant at all costs.
(1)
Mac H.
My husband and I called for our Thanksgiving Day to C.J. I had specifically requested the Roasted Turkey 22.99 Slow-roasted with fresh oranges and amber honey served over stuffing with a savory turkey gravy, orange-cranberry relish, roasted vegetables and your choice of mashed potatoes, baked potato or baked sweet potato and also Green Salad for two people. Well to say the least we were both left VERY disappointed with our meal. The turkey was soooooooo dry, the stuffing was sticky and tasteless, Veggies over smothered with onions and they forgot the Salad and Roll. The pie was a bite size, too small. I called to CJ's and spoke with the manager who kept apologizing for the mistake and at the end he agreed to comp my husband and our entire meal. For the most part, we do always enjoy out times in C.J.s but this again left us very disappointed. I can prepare better in the kitchen than who ever made out meals, just fell flat. Next year I am going to my sister's house. Well I would have gone anywhere if someone would have called me, lol.
(2)
Barthy J.
Decent food. Very clean and open atmosphere. I would give it a 3.5 out of 5. I got the ultimate shrimp platter. Again, it was good food but nothing to write home about. Portions were on the larger side so you won't leave here hungry.
(3)
Abby S.
Slow. Slow. Slow. Slow. Oh, did I mention this place should receive an A+ for slow service. The worst thing was that the food wasn't even worth the wait!!! This was my second time ever dining here and unfortunately it will be my last. I would not recommend to anyone.
Wife normally loves this place but not this time. Service was slow and not too bright. WiFi password must be a secret asked 3 times and couldn't get a working password. My wife asked to taste a beer ( sample ) and waitress just brought one out. Our meal took a hour to get to our table after ordering ??? The place was pretty empty ( Tuesday nite 5:30-8 ) My sons and my meals were ok nothing great ( his spaghetti and I had 7oz steak and grilled shrimp ) My wife ordered her normal Seared Ahi salad ( Ahi was bad so she sent it back and just asked for a greens salad with same dressing because of time) Ty the Manager came over and said Ahi was over cooked sorry and walked away. We finished and ordered desert which is always yummy. When we finally received bill Ahi Salad was still on there with a $7 discount ?? We asked and waitress just said that's what manager told her to do. We paid bill as it was so we could leave after a 2+ hour dinner. We more than likely won't go back at least to that Claim Jumper.
Takes Reservations : Yes Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Dinner Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : No Wi-Fi : Free Has TV : Yes Waiter Service : Yes Caters : Yes
Ru M.
Been here a couple of times, this time went to the bar area, if u wanna watch a game, not a good place to watch, tv's can't be seen from certain areas. Waited and waited and no one came to our table or greeted us, so we left.
(2)Barry G.
Nothing much seems place is going down on service. Prices were raised and they removed the free popcorn..WTH?
(2)Holly F.
Worst ever like a big Denny's. Service was very pushy. Couldn't relax because we were asked every two seconds if we were ready to order. My soup was cold and salad tasted old and nasty, also my margarita tasted like juice. NEVER AGAIN
(1)Jason M.
If you are looking for 5 star service, ask for "Eric" who also tends bar. While all the staff do good service, Eric is the best of the bunch. It you can, it's worth waiting for a table served by "Eric". Also, the best value is the Tri-Tip roast. For the price ($15) you get a great value with lots of meat and veggies. You can get a small "Micro" salad on the side. Want to save a few $$$ on an appetizer? Grab some free popcorn from the Bar's popcorn machine. Get a basket or two at no cost and it's a great starter. If they are out of popcorn, tell "TY" the manger and he should make you a fresh batch. So remember kits, Eric is your best server choice. Get some free popcorn and hit up the Tri-Tip roast for a great value.
(5)Madeline G.
In order to celebrate the holidays (and enjoy some well-deserved drinks!), myself and the rest of the fourth grade teachers on our team visited Claim Jumper. At first I was reluctant, worried about the prices (as mentioned above, I'm a teacher, so...); however, I was pleasantly surprised at how reasonably everything was priced! I enjoyed the Coconut Shrimp ($6), which came with a delicious slaw-like side. The shrimp had a wonderful blend of seafood and coconut, not too sweet and definitely crunchy! I also order the Fried Macaroni and Cheese ($5), which came as two very large wedges and a sweet & spicy dipping sauce. They were nice and crispy on the outside, and deliciously cheesy on the inside. I would definitely recommend dipping bites into the sauce! My only complaint would have to be that one or two bites, deep on the inside, were a little cold. It could certainly have been a one-time thing, and I have to admit that I'd probably try it again. Everything else I sampled from my fellow teachers was also pretty tasty, including the shrimp ceviche and apple-glazed meatballs. While we're only a team of 6 teachers, the seating was set for groups of 4, so we had to just turn our chairs and chat. Not ideal, but we managed. Overall, the food and prices (for Happy Hour, at least) make it worth a trip!
(4)Richard J.
We ate Saturday around 4 and were seated immediately, service was very good and he waitress was awesome, even teaching my wife how to eat an artichoke. The restaurant was clean and presentable and the hostesses greeted us entering and leaving. A little on the expensive side, but they did have reasonable dishes as long as you stay away from steak/lobster menu. We had gift cards for $90 and still spent another $60 with Tip(20% $25)......this included: 3 ($9) drinks, tri-tip slider appetizer ($6.99), artichoke appetizer ($9), Ribeye and Lobster meal ($50) with mushrooms ($2.99) and Tri-Tip and Shrimp Meal (21.99). I didn't find any of the dishes overly greasy or salty. The tri-tip was very good and the sliders had a hint of Poblano that was great. My rib eye was one of the best I've had, but the Lobster I added on for $21.99 was tough and had no flavor. we didn't send it back, I shouldn't have to for a $50 meal. A great dinner, but not one I would pay for out of my own account...thank god for gift cards:)
(3)MiChele H.
One of the worst dining experiences of my life. Took the hostess 2-3 min to greet us even after she saw us. We were sat at a dirty booth, so we switched to a new one. It took 15 min to have our order taken, and 20 min for me to receive my weak $9 cocktail. My food came out disgusting. How can you mess up chicken strips? Well, don't cook them for long enough and don't drain the oil off of them whatsoever, and that's exactly how. I told the waitress I didn't want them. She took them and said she'd show the manager. The manager never came over to apologize, and neither did the waitress. She even acted like I was being unreasonable. And she expected us to order dessert! Don't waste your money there....
(1)Dan W.
What has happened to Claim Jumper? wanted to stay close to home last night with all the rain happening so we decided on CJ. I haven't been in a little over 3 years but had no concerns because it is the Claim Jumper. when we arrived we got seated and noticed the dingy and dirty feel, our table had a sticky pieces of something on it. The menus were filthy( we should have walked out then). Our salads came and they were warm, soggy and were disgusting. I also noticed a couple other tables having similar issues with the food and wait staff. Our dinners came, and it was gross. The Grilled Mahi was the worse i had ever had, Hard as a rock, could not even cut it with the supplied table knife, the rice was cold and the veggies were hard and cold. The whiskey glazed chicken was a bit better but still no where near the quality that i remember with the Claim Jumper. So after $65.00 for 2 people, i will never go back again, so many other choices in Phoenix. A couple of other tables looked like they were having a worse go around than us. Did not even stay for dessert, that's how disgusted we were. RIP Claim Jumper !!
(1)Nora V.
Claim Jumpers has consistant good service. The food is on par for what it is. I reccomend hanging in the lounge Sundays during football season as they have the bestest deals on some their tastiest while calorie laden appetizers, burgers & of course Claim Jumper beers. That is all for now.
(4)Robin C.
I've eaten here a few times before and never had any issues. I always get the California Citrus Chicken Salad, which has either grilled or blackened (your choice) chicken strips. Very tasty. Well, I took my husband Sunday for Father's Day; we had 6 pm reservations. We got seated almost immediately, but it took over an hour for us to get our meal. I again ordered the Chicken Salad and the waiter asked if I wanted grilled or blackened. When my salad was brought to the table, the chicken was like lunch meat chicken. Big paper thin slices all over the top. I questioned the waiter about this, and he rather rudely told me it was always served like that. Well, I guess I must have been in la-la land the other times I've ordered it. While I probably should have asked for a manager and sent it back, the whole ordeal with the waiting and attitude just made me want to get the heck out of there as quickly as possible. My husband is on the phone with them as I'm writing this. We'll see what happens. But I doubt that I will ever be returning. Oh, another lovely added "bonus", the restaurant was about 85 degrees inside and we were miserable. Robin C
(1)Ebony K.
$3 blue moon on happy hour, Jamaican jerk chicken on top of a sweet potato and a huge corn bread muffin? Score!!!! I was here for my niece's graduation dinner and it was busy as all get out. We even had a reservation and still had to wait as it seemed like everyone wanted to come here after graduation. It took a minute to get drinks or even a server, but once we got that squared away, everything else was pretty decent. If I am in the area, I may stop in for a happy hour but the chances of me driving all away to Avondale are to visit this place are slim.
(3)Morgan N.
Sometimes their food is beyond excellent and other times it's horrible. Being there during the day vs a busy night seems to make no difference what so ever! There are a select few really good servers here, a couple have become good friends, but there are also some really bad servers as well. Sadly, there's no in between, they're just good or bad!
(3)Angelica P.
We don't come here too often, but my BF absolutely loves their chocolate cake. We had dinner last Saturday, and as usual, the service was great, the food very tasty and the portions huge as always. The only difference was that I left my credit card by mistake; when I called to ask if I indeed had left it there, the manager confirmed it and assured me that it was being held in their safe. I had no issues with any 'funny' charges and they returned safe and sound. I really appreciated that :)
(4)Brian B.
We have eaten at several Claim Jumper locations. This one is average. Service was ok, another waiter kept helping us because our waitress, Amanda, was busy in the back... Break?? So when the waiter, still not Amanda, brought out our food he marveled at how excessively large our portions were, compared to the normally excessively large portions, tonight's portion seemed obscenely excessively large, and truly worthy of pointing out. HOWEVER, the portions were not really obscenely excessively large... We ordered the Country Fried Steak as we always do. In reality these were thinnest steaks I have ever seen served as a steak. These could've been on a steak sandwich they were so thin. In fact if you added together the top an bottom breading, the breading was thicker than the meat inside. The portion of the potatoes was not as large as they normally are. All in all we would go back to Claim Jumper. But we were disappointed with this meal.
(3)Joanna L.
It's too expensive for just okay food. I had a steak last time and for the price, I could have had a better steak at Black Angus or surf and turf at Red Lobster.
(2)Cindy O.
Beware when you visit any Claim Jumper - the drinks are an absolute rip-off!! I ordered a drink & not only was the glass small, but it was only half-full! And for $9.00 a pop - not worth it. We brought it to the bartender's attention (a young guy, didn't get his name) & he got all defensive & said "I measured it like I'm supposed to". We then spoke to the mgr. Sara, who was very condescending & absolutely no help at all. Yes, their portions are large, but full of fat, calories, sugar, etc.! All of the employees have an attitude, even after we've gone there several times - we are not treated like "regulars". Poor management - terrible experience - last time.......
(1)Andrea J.
What a disaster! The only reason I gave one star was because there were no negative star options! Definitely not a place to go with a large party. We had a party of 13 and a reservation for 7:15 to have a celebratory dinner. We all stood in the lobby waiting for our "reservation" for about 40 minutes. We were the wait was because they didn't have enough menus. Really??? My bad, thought it was pretty standard to have enough menus for your guest. It was about 8 pm before we even placed our orders. Every part of this experience was horrible. Dinner/salads started coming out before the apps. I never got the drink I ordered, we kept being told refills were coming which never happened. Some of the dishes were just so awful they were inedible. 2 of our party ordered tri trip which looked like it had just been scavenged somewhere from the kitchen and thrown on the plate. It was so tough they couldn't chew it. I ordered the chicken parm pasta which was nothing like the description. The breading was soggy and needed to be cooked longer and it was pretty tasteless. I was skeptical about even eating it wondering if I would get sick. The talapia and shrimp dish came out missing it's sauce. Potatoes came with no toppings and the beef ribs were full of fat and rubbery. We had to ask repeatedly for things like toppings and drink refills. By the time they did bring toppings for the potatoes, they had to bring new potatoes because the original ones were cold. The manager finally came over and started trying to help our waiter play catch up by bringing out drinks. One couple had to share a glass all through dinner because their drink never came. Our server was clearly in over his head and freaking out making it a very uncomfortable experience for all of us. His attitude and lip service was like we should share the blame for his misfortune of having to deal with our large party. When the waiter asked if we would be needing separate checks he was very excited when we said no, one is fine. He then tells us, that's awesome, you guys just don't understand I'm dislexic and this is really difficult! PRICELESS! Our host was very upset because it was his intention to treat us all to a great meal and experience. Unfortunately CJ has gone way down hill! Meals used to be incredible and a very special experience. Not the case this time. Go somewhere else!!
(1)Peter L.
Think New Jersey diner size menu, lots and lots of choices covering most major food groupings. I had an LTO special called drunken chicken which had a pleasant creamy red sauce and was served over potato cakes. Very generous in size and I enjoyed it. We also tried the rib's which turned out to be very decent considering it is a chain restaurant with a broad menu. Service was very good and the store had a good sized outdoor eating area. Would certainly go again if in the area.
(3)Argentum S.
Atrocious. Consider the price point. Dollar for dollar, dining out just can't get any worse than this. Grease laden, obscenely over salted franchise food for twice the amount of money of your standard franchise restaurant. The service? Poorly trained staff that has no idea what to do if a customer can't stomach the glop that just came out of the kitchen. Why are bread plates on the table if you don't serve bread with the meal. How on earth do you get off charging $7.50 for a short shot of Jack, $6.25 for fake Guinness, and $8.50 for diluted Citron. This place offers nothing to get me back in there again. It is awful and expensive. Oh, and one last suggestion to our server last night. If any part of a dinner entree is categorically inedible, take the WHOLE plate back to the kitchen and let the cook try to repair it. Don't break up the dish onto those little unusable bread plates and don't return with the same crap that you left with.
(1)Judy L.
I have been to Claim Jumper in CA. They have been great! The one in Avondale is just ok, I have been coming back a few times and it still has not changed my mind. The service has been just so-so. One time my chicken was served under cooked. I do not know if I will return. I still love in Claim Jumper in Deer Valley.
(2)K C M.
used to be 4-5 stars but now that they are owned by Landry Restaurants-who redid the menu-it just not the same.The vibe and expansive menu has been hacked. Landry Management reevaluated the menu and decided the menu was too diverse and many favorites are gone from the menu. Also, the care and cutesie-ness are gone and you can tell they have gone corporate. No more fun here and the changes are not for the better, Our meal was good, but not like before. Previously there was fresher, hot food made with care versus a production line ala detroit. Sorry, we won't be back because we miss OUR Claim Jumper
(2)Stacey H.
It's been a very long time since I visited Claim Jumper, so we were excited to head over on Saturday. We left disappointed though, the food was par at best and the service was slightly below par. We had an eclectic dinner for my mom's birthday, I had the Margareta pizza which was alright, but I've certainly had better. My mom had the macadamia nut mahi mahi and it was alright, the grilled veggies were so soaked in better or oil that they were almost uneatable. I'm of the belief that if you have quality produce you don't need to soak them in butter after grilling and before serving. My husband had the whiskey apple glazed chicken which was actually the best of our dinners but not over the top delicious just alright. Skinny ritas are not to be missed, hands down the best part of our meal, skip the lemon drop though. Also just a note for the bartender, I had the first cosmo I'd had in a while (just sounded yummy) and it was full of tiny pieces of lime, like lime pulp it was terrible. At $9 I shouldn't have to strain my own cocktail. We also order a piece of the huge chocolate cake for dessert (to take home) after a few hours we split it up, it's all sugar and no chocolate it seems. We honestly threw most of it away. Personally our money would have been spent better elsewhere and that's where it will be spent next time.
(2)Lam D.
Service at the door was terrible. One we were at the table, the waitress was so nice and professional.
(3)Jamie H.
We arrived just as the restaurant opened at 11am on Saturday. Appetizer took longer than anticipated. Food runner said that the first batch didn't come out too good so they made them over. That wouldn't have been such an issue, however, we started seeing others that arrived well after us be seated and start to receive their meals even thought they ordered after us. Mozzarella sticks were good nonetheless. Lunch for 3 adults & 3 kids took extremely long. At 11:50, we still hadn't received our meals. I requested the hostess to check on our meal and minutes later, she actually started to bring our meals out. Meals came out two at a time. Manager came by and checked on us and said that they were dealing with a training issue. My meal came two minutes after everyone else at the table received theirs. Manager again mentioned a training issue. My pasta had tomatoes in it...one was bright red and one was virtually black. Server never acknowledged the tardiness or our disappointment. Later, the manager came by and asked if we were going to have dessert and we declined due to needing to get to the airport. Nothing was taken off the bill. We paid $80 for lunch that was good at best, but service and explanation was terrible. Being in the hospitality industry, I still gave a gratuity to the server. In hind-sight, I shouldn't have due to the lack of consideration and the poor excuse the manager gave me in response to why our food took so long. Other patrons came in and seemed to receive their meals in a somewhat of a timely fashion. I asked the server to show the manager the two tomatoes I put to the side and asked them to train the staff on consistency with that as well. Food was okay other than the tomatoes, but the rest of the experience was less than desirable. Definitely not worth coming back to the Avondale store. I like Claim Jumpers, but will definitely seek another store to dine at versus Avondale. Jamie H.
(1)Frank H.
Going to go 50/50 with this one. We always try a place twice if it shows potential. We didn't like the food the first time we went... super large portions of tasteless stuff on a plate. The 2nd time around... the food was much better and the service was great. We will go back for a 3rd trip in the near future....to split a meal... the portions are way over the top. Nice clean environment... not a bad place to eat.
(3)Michael B.
Food was ok, but nothing too exciting. My wife had their try-tip sandwich which she would a 3 out of 5 score. I had the meatloaf dinner, which I would rate slightly better than a 3. On the side, the mashed potatoes were very good however the grilled veggies were overdone.
(3)Kristy G.
Yummy! We had great service and great food. The deserts were amazing. I was happy with our whole experience. I recommend this restaurant.
(4)Nonda R.
Wow....this place has changed a lot in the past 8 years. No longer have the garlic mashed potatoes, use to get the Cobb salad and now it is half the size but more for the money, it seems the portions have gotten smaller and the prices of everything has gone up and the menu options have grown. There is now pizza on the menu, it would take at least 20 mins to read the menu and that means you are going to be waiting another 20 more mins for an appetizer and then 20 mins for your meal. That is to long to wait for food and plus the time you had to wait for a table.
(3)Jeremy G.
I usually never venture out to Avondale, but my friends dragged me to Claim Jumper last night. First off, the restaurant is massive and very wooden. It felt like a fancy cafeteria with a few sprinklings of Gold Rush era flair. Our server was attentive, but a bit nervous. The menu was unwielding. My friend and I split the zucchini spears which were panko breaded. I liked them, but wished the spears were thinner and the ranch dipping sauce was thicker. For dinner, I enjoyed the meatloaf sandwich. It was stellar. Melted cheese, bbq sauce, aioli, and buttery grilled bread. Overall, my experience was good, but not a 20 minute drive good. If you live in Avondale or close by, then definitely check this place out.
(3)Matt D.
Good salad but it took way too long to get our meal.
(3)Taylor B.
Portions were massive, the food was great. What made this restaurant experience stand out was Eric, our server. He was fantastic! Really friendly, helpful, funny, and knowledgeable.
(4)Adrian D.
Best kids menu in town, hands down. Fantastic appetizers as well. The entree's my wife and I had were less than satisfactory however. We had the fish and chips, which turned out to basically be a huge pile of greasy crap on a plate. Next time we're ordering apps for dinner. Service was great.
(3)Trace M.
Went in on a Sunday afternoon for dinner. The place wasn't busy at all; we sat at the bar. After being handed menus, 3 waiters, including the bartender never took our order. After sitting for over 10 minutes without one person taking our drink order, a couple walked in and the bartender immediately made conversation and got their drinks. They must be regulars because he knew what they wanted to drink. We got up afterwards and left as waiters were gathered talking amongst themselves and didnt seem to care that customers were leaving. We drove across the parking lot to Islands Burgers and was seated, served and had our order put in within 8 minutes.
(1)Karen G.
The place was medium busy. We were seated right away and a waitress came and took drink orders. We ordered Fish and Chips and a pizza. Food came in a timely manner and the fish and chips was really good. It was crispy, light, and hot. The pizza wasn't as successful. It was a little soggy in the middle but tasted ok and arrived hot. We knew better than to order pizza but oh well. Staff was on top of everything and the experience was good. I would return.
(4)stuart j.
I have never been to a Claim Jumper before, and didnt know what to expect. My wife and I had been driving by this place since it opened, and we decided to try it out last night. Their motto has got to be "go big or go home" when you visit this place.This chain is the absolute epitomy of american waste with food. This is exactly why America is fat because of places like this. The portions are of extreme size, and Im sure some championship eaters couldnt take down the "Ore Cart". Would you like some ribs with a side of pig and chicken? No thanks! However, I had their Pot Pie and it was one of the best I have had. I really enjoyed eating it, but I couldnt help to think about how many calories this thing was.. according to the online menu its 2200 calories, and 1400mg of sodium. My wife had the goldrush chicken which is sorta like a chicken marsala but with madera instead. It too comes in at 2000 calories, and 3000mg of Sodium!!! (Ill bet she will be retaining water today!) Its not that I usually think about how much calorie intake I am taking in during dinner (actually never until now), I just couldnt help to think about it when we saw the extreme proportions that were coming out of the kitchen. We asked about dessert just out of curiosity sakes because we saw some 7 layer "motherload" cake someone ordered (for themself). We asked if they had any kind of sampler since they were all so huge. Indeed they do, its the Eureka Sampler for 15$ with about 5 different deserts on it. We didnt go for it, but we were told it would feed a large party just fine. Their heffewizen beer was actually pretty tastey I thought. Pricing wasnt bad, two entree's and 1 alcoholic drink each with tip came to $50. I will definately visit again, but Ill make sure not to eat all day before going.
(3)Ali C.
I came in about hour before closing time to Claim Jumper. All I truly wanted after a day of mall shopping was good customer service and I received it. Artichoke appetizer came out cold, Bam. Server took it back, fixed it. Took it off my bill as well. This guy got everything we needed, when we wanted it and I just loved it. I highly recommend Danny as the server to request, and yes I left him a close to 50% tip. Excellent service. I called up to tell his manager as I wrote my review.
(4)Edward D.
Claim Jumpers was a very good franchise back in the day! And they still have a few items on their menu loved very much in our family. But overall Claim Jumpers has lost their IT factor!!! They are no longer the place to go. They have very large portions, but you do have to pay for it!!! I would like to say, Claim Jumpers is the restaurant that started the large portion craze!! The only differences now, is other franchise do not over charge you for the large portions. Anyway, again! I have written a review for this location before! Again it has been lost in the YELP ZONE!!! But I would love to write another review!!! Family and I stopped of here when we were here looking for a house. There was nothing different about this place then any other Claim Jumper! Service was decent, food was good, never had any problem. I have always enjoyed their chicken fried steak! And their chocolate eclairs! Each person does not need to order their own food! If you have anyone that would like to share that would be you best choice. That includes dessert! Yes I would come back here, but no I would not make this an occasional thing. Cost to much, and there are better choices!
(3)John P.
Initially lost on entry. CJ = hearth on the way in, it's absence made me wonder just how much damage the noon sun had wraught but nope It's just not there. The first server didn't know about the drinks available, no asian beers present, but specifically was unable to get a pear cider in bottles until we'd proved it, would have been easier to have asked the bar person, oh hell she was the bar tender but I like a game of search the menu when parched. Makes the prize so much more rewarding. Server change:) Sabrina was great, a non corporate personality in a chain ( tis a good thing) even during my head-addled minds attempt to get through the appearance of an item on the menu being claimed to be "happy hour only" Sorry I wanted 6 wings, not 12, hard enough to lose weight, yeah why go to Claim Jumpers then, damn you caught me. ( I was cheating ok?) We had a light, for CJ, meal and it all came out well cooked and on time. Drinks stayed filled. I stopped going to these a while back because the self control didn't match their offer I'm happy to say that they are making it a bit easier ( though not by much ) to leave without two bags of food under your arm while your spouse wheels you out to the car.
(4)Emily D.
While house sitting in Avondale, I decided to hit Yelp for a recommendation on a good dinner spot for my best friend and I and we ended up at Claim Jumper. (What kind of a name is Claim Jumper anyway?) I had never heard of it but I guess she had been to the one in Chicago and loved it. We went for a late dinner on a Saturday night and had absolutely no problem getting a table. Great service and nice atmosphere made for a great evening! We started with the artichoke appetizer which I absolutely loved and found very different. The artichoke was grilled and sliced and served with a delicious tomato topping. For dinner I had the seared scallop salad and Ashley M. had the slider trio. At the end of the meal we were both satisfied as we drooled over the desert menu but decided we were simply too stuffed. Based on the review of Kym S., we may have missed out on glory but that just means I will have to return! Next to the hostess stand there is a big barrel of apples. Is it stealing if I took an apple on my way out? woops...
(4)Dean-Ryan S.
Claim Jumper continues to be my all-round favourite restaurant in the US. First time I ate at one in California I was blown away by the portion size (so big that they were serving apples on the plates) and also by the taste of the food. Their prime rib is absolutely delicious, and second favourite of mine is the rotisserie chicken - especially with their barbecue sauce. In fact, if you get any steak there, get that BBQ sauce and slather it on - it's wonderful. Varied menu, giant portions, reasonable price, consistently excellent service, giant tables available (they're usually spacious as hell inside), lunchtime portions, and the biggest desserts I've ever seen in my life. No exaggeration, the "I Declair" custard eclair is literally more than enough for four people and about the size of a loaf of bread. And the amount of drinks they have almost defies belief, although I'm not a mega-alcoholic I find myself continually shaking my head every time I look at their drink list. They do call-ahead seating as well. For most locations, including this one, it's probably a good idea to take advantage of that as Claim Jumpers are often packed on Fridays and Saturdays. Meal highlights: Prime Rib, Nachos (one serving is enough for FOUR people), Rotisserie Chicken and possibly the most delicious appetizer on the planet, Cheese Potatocakes. Really, this place just craps on everywhere else. If I was ever on death row, I'd have my last meal ordered from this restaurant hands down. I'd give them ten stars if I could.
(5)Thomas F.
Good food. Ok service. Expected a little better for the price but I will go back sometime. Give it a try.
(3)Kym S.
Three words: Lemon Bar Brulee A few more words: Red Velvet Cupcake with Bourbon Chocolate Sauce For the most part, if you've been to one CJ, you've been to them all. The only exception I know is the ones in the Seattle area have a "Produce Bar" for about $10-$12 which is the mother of all salad bars as far as regular non-buffet restaurants go. The portions are gargantuan and I often find solace in the half portions where available and the appetizer salad and soup combo which is still a big portion but is a little easier on the purse. The food is always good, home-style fare and I've never had a problem with service. The bar area is nice and has many TVs strategically placed for the avid sports fan. You really have to stake it out when it's busy and be prepared to steal tables from people. They don't seat you in the bar, so every spot is up for the taking. The desserts are really where it is at for me. They smartened up and now have two dessert sections: individual desserts and desserts to share. This is a plus b/c so many of their menu items could feed a small family, so now you can order appropriately. My soon-to-be mother-in-law ordered the eclair once and luckily the waitress told her it was big enough for everyone at the table. That would have been a very big eclair for a very little lady. Anyway... The red velvet cupcake with chocolate bourbon sauce is a fantastic individual dessert. My all-time favorite is the lemon bar brulee which consists of a shortbread crust, layer of cheesecake, layer of lemon bar, bruleed on the top and served with whipped cream and raspberry sauce. It's on the desserts to share list, but I get it for myself and enjoy it for a day or two. I encourage you to do the same.
(4)Daryl E.
Nice atmosphere and pretty decent food. The place was packed and we opted to sit at one of the booths surrounding the bar. We still got very good service, though our server was clearly overmatched by the throngs. Nonetheless, she was very attentive and probably earned this place its fourth star. I sampled a couple of pints of their house hefeweizen and really enjoyed it. We skipped appetizers and I went for a simple house salad and then had an 8 oz. filet entree. The salad was good and the ranch dressing was mixed in nicely. The filet was the best part of the meal (real shocker there, eh?), perfectly cooked to medium-rare and topped with an herb butter. I got the Loaded Baked Potato side and it was not very "loaded." We took home some tremendously huge piece of chocolate cake and ate it later. It was ok. Again, three stars for the food and a bonus star for our server and the overall experience.
(4)Brandon S.
Widow maker burger is good. bring your appetite, very large portions. save room for mother load cake, it is the best thing on the menu.
(4)Sam G.
The atmosphere was nice. The potato soup was yummy. Decent service. After that everything else stinks. Over priced bland food.
(2)Daniel K.
Completely absurd portions... I thought I was going to have a heart attack from the mountains of food.. food was pretty ok! Kind of a goofy half joke place. Neat tall cakes.
(3)Daniel M.
bleu cheese butter on my rib eye steak?? YES PLEASE!!! quick service and great food...the prices are on the high side but its high end food...
(4)Dick L.
My wife and I ate here almost monthly at least. A brief time away and on our first return visit our the portions significantly smaller and with a very different mix of ingredients. And I am only talking about what used to their Cobb Salad. We have eaten many times to never be disappointed. This time, I suspect, will be our last. Ruby Tuesday's just down the road is a much better deal with their salad bar. At CJ we even asked to speak with the manager to express our disappointment. We were told he was busy in the kitchen....enough said.
(2)Amber G.
Those jumbo shrimp taquitos are still on my mind...very good.
(4)Jake D.
The food is great here, for a price. Though if you look hard enough, you can find a decent priced meal. I came for a holiday meal with some friends this past weekend. There are many new restaurants and businesses in the area, so it was fairly packed (not to mention all of the out-of-towners for the bowl games). As usual the soft pretzel appetizer was amazing, a double order for the 5 of us was sufficient. I got the BBQ chicken sandwich (which was about $10). It was well worth it on delicious tomato/cheesy bread that was roughly the size of a frisbee. Though we were all stuffed, we splurged on the "I Declaire" Eclaire dessert. It was a good choice to split among the 5 of us, though there was still some left over at the end it was not due to taste but due to limitations of the human body...
(5)Liz D.
I really couldn't tell you what it is that makes my boyfriend love this place (I happen to think it's all the ketchup they offer you in little bowls--being that he's in love with ketchup like he's in love with me, but who knows?). Anyways, he does and so we've been a few times. The service, I'm not going to lie, is exceptional. They are very friendly and knowing of someone who had to work at this particular one can say that they know their stuff (they *have* to). I have tried the veggie burger and it was the same kind of patty they use at Dennys (Boca burger, I believe), so it wasn't exceptional or anything. Another time I ordered the individual mozzarella and tomato pizza. It was pretty good. Whenever he gets a Claim Jumper craving, I'm going to order it again.
(2)Lady J.
I LOVE this place!! Try the asian pear salad with gorgonzola and candied walnuts. Truly divine.
(4)Tara R.
I'd give them a solid "we'd go back" The pot pie was very good, the salad was a bit above avg. The service and staff were polite and helpful. Kids meals were good, they were all full by the time we left. We went on a Tue night for my birthday and still had to wait about 15 minutes. Suggest hitting them before rush hour, as I expect on weekends in the west valley they are busy.
(4)Paula M.
I enjoy the food here, portions are always huge and usually enough for two to share. I recently tried a limited time menu item, Fire roasted artichoke appetizer $9.99 and found it to be subpar. I'm typically nervous about getting an appetizer because I worry I'll be too full to eat my meal, but this wasn't the case with the artichoke, I complained to my dinner guest that I couldn't get a single bite off of any of the leaves. Disappointed. Otherwise, I always like the food here.
(3)Kristen F.
For our anniversary, my husband and I received a gift card for Claim Jumper from his parents. After reading the reviews, we were wondering if they could get a refund or something, because we didn't even want to try the place. We ended up not going on our anniversary, but on a later date with our kids, when we had a "dinner emergency"and decided to use the gift card. We went on a weeknight, and we were surprised to see it was pretty busy. Here was our experience- Service the entire time was excellent, and prompt. No issues with service, and we didn't have to wait to be seated, and we didn't wait a long time for our food. The restaurant was clean, thankfully, or we would have left. We ordered the pretzel appetizer, which we devoured. I think they were our favorite out of everything we ate. They had good flavor, and were served with hot mustard and a cheese sauce. My daughter didn't like the cheese sauce, but the rest of us did. My husband ordered the calzone with pepperoni and mushroom. It filled the entire plate. It was cooked well, and he said it was full of pepperoni, and the mushrooms weren't mushy. He said the sauce to dip it in wasn't bad, but he has had better. Said he still enjoyed the calzone. I had the grilled fish tacos and rice pilaf. There was more of the cabbage mixture than fish, but I really liked the flavor. I would have preferred flour tortillas, rather than corn, but it was still good. The meal was a normal portion size, so I was able to finish it. My daughter had the cashew chicken salad- which was HUGE, one half of it was the size of one very large sandwich, so the other half came home with us. She had fruit on the side. She liked the sandwich, said the bread was flavorful and chicken salad was good. She did not like the honeydew and cantaloupe, because she said they weren't ripe. My son had the classic cheeseburger and fries. I tried one of the fries, and it was good. The fries are cut thin, and have a seasoning blend on them. He really liked the cheeseburger, and finished the whole thing, and enjoyed some of the fries as well. We brought some leftover fries home. I think the meal could have been a dollar or two less in cost though, as $10.29 was a bit steep for the size of the burger. All in all, we were pleasantly surprised, and we would go there again.
(4)Susan P.
just got back from an early happy hour - sit in the saloon for the hh specials. we enjoyed the beef (hamburger) sliders $4 with cheese and grilled onions - yumm! thought the fish tacos (2 for $4) had good flavor and the calamari was good too. we also tried the coconut shrimp with a nice slaw. altogether we had like 6 different sauces on the table - kinda fun. hubby had rum & coke for $4. good service in the bar - nice server signed us up for Landry diners club - costs $25 but got $25 gift card so I'll try anything!
(4)Tennille B.
It was just ok. We went just before close so we wanted to ensure we were in and out. Everything was good that we paid way too much for what we got. For 3 people the bill was over $100.
(3)Jeanette L.
The men's restroom urinals looks like they have not been cleaned in months. It makes you wonder how clean the rest of the restaurant is.
(1)Matthew S.
Well I am here at an odd time late lunch at 1.44pm. I sat at the bar which I normally do not do because of lack luster service at many places. I can say my server is very friendly and seems to be enjoying her job. Ice tea. So I am weird because I am from the south but I drink unsweetened tea. Theirs is not so good kinda bitter or old. Had grilled chicken with a side salad. The salad is fine but I forgot to ask for dressing on the side so it was a little bit much for my preference. I will say their was no brown lettuce at all. It was very fresh. Chicken. Was good. It was nicely grilled and the veggie mix and potatoes were nicely seasoned. It was very nice for lunch. I would eat here again.
(4)Angel G.
Service in the front skipped us 3 times. Cause am mexican? I don't know. That was to start off. We waited like 15 min till we got a table. And they were literally empty. And still made us wait. Drinks and server are great handled our orders fast and very professional. Customer service is there. Thanks Francisco and your great service. Was on point with everything. Willing to come back and asking for him to receive great service.
(3)Christal B.
Valentine's night out me & my husband came for dinner. Worst meal ever! My grilled shrimp was burnt. Veggies cold & rice clumpy. Hated everything but the drinks & appetizer. $100.00 tab, down the drain. Hire cooks who enjoy cooking please.....
(1)Katie S.
I rate this a one star for these reasons: unprofessional service and the lack of knowledge the staff has on gluten free food. I have celiac disease, so when a restaurant has a huge gluten free menu it's very exciting. Unfortunately, they gave me a bun that was not gluten free- they even told me it was the gluten free bun. My brother was the one that received the gluten free bun, but ordered a completely different meal. When they came back with my order the second time, they had my burger touching other food that I didn't order AND contained gluten. When I mentioned this to them they were extremely annoyed and told me that they would bring out my correct side and didn't understand that I could no longer eat my burger as it had touched gluten. While this went on I also never received the salad that I asked for multiple times. It was meant to come before my meal, but it came out sometime during my entree mess. My salad also had croutons on it... Which contains gluten... And I specifically asked to not have on my salad. Keep in mind that what I have said so far was what happened to me- I haven't even touched the errors that went on with the rest of my my family. We never received some drinks we ordered, no refills, and additional order mistakes occurred. The manager eventually came to our table to "apologize" for everything that had happened so far. She seemed really mad and told me that she would "make my gluten free burger with extra care" for the third attempt in a sarcastic tone. At this point I didn't trust my food would be safe for me and while she went back in the kitchen (that is open for everyone to see) and started yelling at her staff, I watched her make my burger... Using the same knife that was used to put mayo on regular buns. We were at the restaurant for over two hours, I didn't eat, and when we were given the check they didn't take anything away for our trouble AND they charged us for the orders we never received.
(1)Rick N.
I remember how good Claim Jumper used to be before Landry's bought them out of Bankruptcy. Tonight this huge restaurant was about 30% full and I can see why. Service was slow and indifferent and the food was mediocre at best. Too bad, was hoping that they had improved from our last visit but it was not to be
(2)Jose B.
Good food but very poor service, this location also feels very un-inviting as I am a Hispanic man and stopped by to grab a bite to eat with my family but as soon as we walk in we received uninviting stairs from not only the customers but they employees as well we were taken to a table and sat there for 10 to 15 minutes without being attended to at this point we decided to get up and go somewhere else.
(2)Tina L.
First walk in is amazing. The place is big and spacey and great for large groups. Everyone who works here is very welcoming, I didn't feel rushed taking order, service here is great! It's my first time here today and I think I will be coming back with a bigger group, it's a great place for family :)
(4)Kurt B.
Went to claim jumpers this past Sunday before a concert we had about an hour and a half before the show and sat at the bar to get instant service to avoid the wait. Boy were we wrong to do that we sat for 15 minutes before a server not working the bar finally asked us for our drink order the actual bar was sparse maybe three other couples of two people, one of which was done with their food. It took a total of 48 minutes to have the bartender actually ask us for our order by that time we had to go and went without eating due to poor service time. The crappy part was upon us asking for our check for the beer and iced tea a couple came in and sat at the bar next to us. within 8 minutes (also timed) they had drinks and the bartender was taking their order all in all bad service for customers prepared to tip well and have a good time the $9.50 beer was the nail in the coffin for me never returning to that location again
(1)Stefani F.
After ordering food to-go several weeks ago, we were very impressed with the food! It was very flavorful and delicious. Last night, we decided to visit the restaurant for dinner. Unfortunately, our experience was less than pleasant. The air-conditioning was not working (which was miserable in this heat) and they had run out of several menu items (blood orange margarita, red velvet cupcakes). We ordered drinks and an appetizer and decided to order our entrees to go, because the heat was so uncomfortable. The food was great (worthy of five stars!), but we were very disappointed in the restaurant. Hopefully this was just a one-time experience, but we will be ordering food to-go if we eat here again.
(3)Mellinda L.
Great service and the Chicken Pot Pie is the best. This is a great place to have a client/business meeting or just a family night.
(5)Shannon E.
We celebrated a birthday here the other night, and celebrate we did... The décor at Claim Jumper is big and rustic, but cozy, evocative of a Yukon lumber mill. Given the name, that can't be a surprise, right? The food portions are generously sized to match. Think food for lumberjacks; delicious, hearty, meaty food for lumberjacks. Do you have a lumber-sexual in your life? Bring him here. Feed him man sized hunks of meat and mighty forkfuls of mashed potatoes, all washed down with beer. He'll thank you later. After the kids are in bed.
(5)Kurt Z.
Nice people horrible food! Just go for drinks! I will never go back! First and last time in this establishment!
(1)Lola M.
Landry's purchased Claim Jumpers in 2010. That was the end of my love affair with Claim Jumpers. The menu, quality and portion size all decreased. Landry's has ruined a once awesome restaurant. I have been back twice, hoping they would revert back to the pre-purchase glory. The place is terrible. There are many locally owned and ran restaurants that easily outshine this chain.
(1)Rebecca P.
Nice place in Avondale to grab a bite before an early movie at Harkins across the street. Came in on a Friday afternoon for happy hour in the lounge. My white sangria is awesome, but my hubby's long island tasted like coke. Enjoyed the pork tacos and fried zucchini. Unfortunately, there aren't that many options in the area. Generally, I find Claim Jumper's menu overwhelming, but the happy hour deals were decent.
(3)Shannon C.
Came for all day Sunday happy hour! The prices are amazing! The food hot, fresh, and delicious! Bartender/server was so sweet and helpful! I forever love Claim Jumper!! PS - pretzel sticks yum
(5)Daniella H.
This was my first time to claim jumpers in years and it will be my last. They have a gluten free menu which I was thrilled to see since my kids and I can't eat gluten. I ordered a plain burger with nothing on it but a gluten free bun. It came with fries. My kids had gluten free pasta which also came with fries. My order came out and the burger had pickles and mayo on it. My moms calamari was soggy. The waitress apologized and took both back. My second burger came out but was on a gluten bun. By the third burger, a person who I assume was the manager (she never said), brought it out and informs me the fries have flour sprinkled on them so they aren't gluten free. At this point I had been eating my kids fries for 10 minutes. I couldn't figure out why fries would be offered with two orders that I specifically stated need to be gluten free. The manager wasn't very apologetic. She brought me a potato and left. When we tried to order ice cream for my girls the waitress said they weren't sure if the ice cream had gluten in it and they had no ingredient list. Normally I wouldn't think ice cream has gluten but who would have thought fries would have it sprinkled on. When the bill came I thought my burger might have been comped after all the issues we had but it was not. We definitely won't be back.
(2)Kelly R.
This was extremely disappointing. Went last night with a family member to grab dinner and to share a couple items from the menu. For an appetizer we ordered the potato cakes, which I really enjoyed and they are now about 8 in an order instead of 3 (they used to be served as 3 potato pancakes). The slaw that came with the potato cakes was refreshing but lacked flavor. We also ordered the clam chowder and a side house salad. The clam chowder looked like it had been sitting for a while and straight out of a can! I returned the house salad because it looked like wilted iceberg lettuce drenched in ranch ( I had ordered the dressing on the side). We ordered the tri tip and grilled shrimp, at about 25.00 for the entrée I was expecting an amazing meal. The shrimp were insignificant and the tri-tip extremely salty. We ordered the ice cream and cookie dessert but it still fell short. The atmosphere is nice and the place is elegant and clean. Our server Jordan was great, he was very attentive and always stopped to check on our meal and drinks. Although service was very good, I don't think I will be coming back.
(2)Jozie L.
We live near the Claim Jumper in Buena Park. No matter when you go during their business hours, there's a waiting line. Could be 'cause they're located across the street from Knott's Berry Farm. What a treat to visit Avondale's Claim Jumper and get seated immediately! Log cabin ambiance. Spacious. Clean. Great service. Thank you, Jacqueline, for endorsing the wonderful BBQ Chicken Salad. We totally enjoyed the salad, surf and turf. We never order dessert. Too full, but we couldn't resist the Carrot Cake, which was absolutely delicious. Moist cake made with carrots, raisins, pineapple and walnuts frosted with delicate, fluffy cream cheese. Yum!
(4)AzDiva G.
Had gotten a mailer that said lunch $9.99 start. Why not try. Service was slow. Drink refills slower. Bread with cheese was yummy! Not impressed to much with food. I had got a stuff baked potatoe with roasted veggies and chicken. I had to find the chicken. There was lots of veggies. I rather had more chicken or a balance. The other dish tri-tip with mashed potatoes and gravy. Same roasted veggies. The mashed potatoes was under meat once you moved it was. There was barley any. 2 drinks and 2 meals 32$. Not a good price for lunch, and slow service.
(2)Anthony N.
Let me start by saying that the food was great there were no issues at all with the food. My issue was entirely with the server. He was extremely slow. We saw him a total of four times the entire dinner. On top of that when we received the check it was wrong. We waited 20 min to try and get him to fix the check. Finally got tired of waiting and went and told the manager about the issue with the check. He fixed it in a matter of a couple of minutes. Like I said my only issue was with the server. I will return as the food is great and the menu has a wide array to choose from.
(3)Brayden H.
Sucked! I haven't been there for about 6 months. We went for dinner on Friday night. Service was bad, men's rest room was dirty (stained dirty). My steak was way over cooked not very good and wasn't offered steak sauce. We won't go back to this location again
(1)Marcos G.
Been going to CB a lot of times in CA.. I was like a CB here in AZ !!! I I've been going like 3 times the food is not the same , the service is not the same and the atmosphere really reaks . Where is managment are they really interested for the costumers.. I guess this CB really needs some work. The Salad water in it, I had to drain it, Full rack Beef Ribs burnt, the drinks got to beg for more. So where is the service , not even " Is everything ok, any more Drinks ?" oh but here they come with the Bill and tell them that you did not eat what you did not like, nope can't take that off the bill. Sorry Claim Jumpers, I'm Jumping off, not coming back .
(2)Alfredo S.
I have came here a couple of times, food is mediocre. I will say this, the Chicken Pot Pie is my favorite dish on the menu. I believe it is under $10, but you get your moneys worth, it is huge!
(3)Josh S.
The staff here is pretty good. They definitely could use some tips on speediness, but overall they are about average. The food is the highlight, as it should've, at CJ's. I would recommend the chicken pot pie or the barbecue chicken salad. They also have a nice, light Mahi Mahi that is worth trying.
(4)Elissa K.
Great service for starters....portions are HUGE & fresh! Large area too so you don't feel crowded! I'd come back...tasty! Burger queen here lol
(5)George D.
I went to this Claim Jumper last night (8/6/14) for happy hour and was really impressed with the food and service. Their happy hour menu has a great assortment of food and is affordable. Our waiter Efren was very attentive and polite. At one point he was running to our table when he saw me trying to get his attention. But what really impressed me was when I noticed I forgot my reciept this morning, I called to see if I could pickup the reciept today and instead they emailed it to me right away. IMPRESSIVE! Thanks Efren and Jeanna!
(5)Melissa R.
I've been here like my 3rd time and what I had was again, disappointing. Don't get a drink that has pineapple honey or whatever, tasted like there was hardly alcohol and looked kind of muggy. Also the chicken broccoli pasta was watery last time I came, chicken quesadilla appetizer is very dry and hardly any chicken in it mainly beans and pieces of tomatoes, the red velvet cupcakes aren't the best either. So far I'm not impressed.. hopefully what I get next time (if there is one) will salvage my review on this place. I'll probably try something with steak cause it looked good. On the bright-side our waiter, Cole, was really friendly.
(3)Yaya M.
Good food but nothing out of this world. Rather go to Texas Roadhouse. Excellent customer service, fast service as well. Nice family dinner atmosphere.
(4)Joshua D.
Easily the worst restaurant service I've experienced combined with incorrect orders and mediocre food. Feels like any other option would be better.
(1)Mayra R.
Deserves no stars... The wait was terrible, the service half a**, the food wait was more than an hour... The food was dried and played burning hot from being left there. The place needs to be run better. I don't think it's the servers fault but the way the floor is run is absolutely ridiculous.
(1)Roberto R.
My Birthday Was On Wednesday, and since we are always busy during the week we couldn't do anything until the weekend...so we started my Birthday weekend on Friday night...we came to Claim Jumper for the first time not knowing what to expect. We came in and they sat us right away...it did not look like it was a busy Friday night. we got a good booth. I absolutely LOVED that they noticed we had a 2 year old and they took care of him like a king LOL...they placed a mat for him gave him some crayons and even a free meal! that was the coolest thing. we looked over the Menu and they had a variety of dishes, but being our first time we had a little hard time deciding on what to get. My wife ordered Shrimp pasta and i ended up getting the turkey club sandwich. the wait for the food wasn't long either. what i did not know is how HUGE the sandwhich was until they brought it...i didn't even finish it but it was delish! :) and so was the shrimp pasta Great place to come eat and chillax! :)
(4)Nece J.
Arrival time: 12:14pm Bill received: 1:54pm Customers: 1Adult /1 Teenager / 1 pacient toddler We were seated in a booth. Carpet underneath contained a lot of food debris and someones pocket change. A lunchtime "15 minute wait" turned into a 43 minute wait and was knowingly handed an inop buzzer but told, "...it will be okay...its flashing & vibrating, just wait for it to stop or when it vibrates continuously" (which it already did and "LO" on device may have meant low battery??) Batter dipped zucchini spears tasted like fish; didn't bother returning them. Tortilla strips served w/ Artichoke dip were saturated with grease & excess salt. Missing napkins & silverware when appetizers arrived & were almost done eating them when they were delivered, after asking waiter twice. Daughter had dental appointment after lunch but still cut it close to arriving late to appt. We were not prepared for a near 2-hour lunch at a barely mediocre restaurant at best. My advice to consumers: Order a To-Go dessert and you may be satisfied with Claim Jumperso in Avondale. The To-Go dessert we ordered was absolutely AMAZING!
(1)Chris S.
Don't know if they can't hear or just don't listen. Ordered a pizza classic size received a small size. Also asked for pico on the side of fish tacos and received the pico on the tacos. I don't complain on any review but this is where I put my foot down.
(1)Jet F.
Bloody Mary glass was filled to the top with ice. 2 sips and it was over. Too bad cuz it was good. $8. Didn't get a second one. Cant remember what I had so it must've been average
(3)Carol M.
Driving I-10 we found ourselves hungry and in the area on a recent Sunday afternoon. Opted for something "better" than the usual fast-food fare and dropped into the Claim Jumper for a late lunch. Place looked about 1/2 empty inside so we expected to be seated right away. Hostess told us 15 minute wait - REALLY?? for what? So before she could pigeon-hole us into dining purgatory, we ducked into the bar and seated ourselves. Albert was tending the bar and waiting tables. Seems like he could have used another hand but he was attentive and pleasant. We ordered a classic cheeseburger w/ fries and a citrus salad. The cheese burger was nothing to write home about. Ordered well-done and came out pink but by this time we figured it wasn't worth wasting the time and sending it back. The salad was a miserable combination based of iceberg lettuce and overpowered by onion, all swimming in dressing. Bleah! CJ has a really nice setup, rich looking interior, well appointed, and attention to detail and design. The problem here is clearly the management. How can you expect to run a business (much less STAY in business) when you can't seat guests and serve in a half-empty restaurant? I watched several families and couples who went through the same "15 minute wait" process the hostess tried to pin on us earlier. NO management was in sight during our 1+ hour visit. I noted a sign on the door to the patio that said "Patio Closed" - odd since there were several tables with guests dining out there. Maybe there is no help to serve the patio either? So to sum up the experience: The food was lousy and the management is non-existent. If this is the norm here, CJ isn't long for this location. We won't be back. Fast food in Avondale looks a lot more attractive now.
(1)Debra A.
We love the atmosphere at Claim Jumper its like a Rustic ski Lodge in Colorado but in AZ.The food here is excellent and the portions are large I had the Tri Tips with Coconut Shrimp which was delicious.The Waitress seemed a bit overwhelmed as she had a very large Party seated by us but she was very nice and got us what we needed.My Husband had the Steak and it was great as well.
(4)Nathan K.
Awful!! Party of six and never even was acknowledged. Wow! This place is for sure a place to avoid. I can't comment on the food because we never had a chance to order. We stood in the bar area for 10 minutes and had to initiate contact with the bar tender before even being welcomed. At this point, we decided to leave.
(1)Dennis L.
No stars. Couldn't tell you if the food and drinks were any good. Never got that far. Walked in. Took a seat at the bar to watch the game. Waited for the woman trending bar to come over. No greeting, nothing. Two guys come in and sit at the end of the bar. She walks up to greet them and offers them menus. Walks by me again. Serves a beer top a person on the other side of the bar. Makes a couple of drinks for one of the tables. Walks by me again and asks the two guys at the end of the bar what they would like. I'd seen enough and left. Went to Islands and got gray service. No wonder Claim Jumpers was empty.
(1)Monika S.
Unfortunately, we had a disappointing experience at the Avondale claim jumpers restaurant on Friday evening. Service was slow, not attententive, food.order was wrong, we had to ask another waiter for silverware to eat with...when we were paying we ask for a bag for our take home boxes...never got a bag, we ended up just leaving frustrated. No one was at the front desk when we were leaving, people coming in just stood there looking lost. Not sure what was going on there last night, but dissapointing for sure...
(3)Jennifer H.
The zucchini appetizer, the citrus salad, the first class service ... This place is amazing! It's our go to for a nice, quiet treat away from the office. The manager comes to our table every time and asks how or meal is. Steve is a great waiter!
(4)Jade W.
Decided to go to Claim Jumper for dinner. Had not been here in a long time! I enjoyed the garlic cheese bread. It was warm, soft, and tasty. I ordered the rotisserie chicken with mashed potatoes and green beans instead of roasted vegetables, as well as the potato cheddar soup. Everything was very flavorful! They do not shy away from seasoning here. The soup was cheesy with chunks of potato and seemed to have a garlic/onion powder flavor. There were also little crunchy french fried potatoes on top. The chicken was tasty, the mashed potatoes were VERY buttery, and the green beans had like a mesquite seasoning. I liked them a lot! And they were well-cooked... not too crunchy. My boyfriend ordered a slice of pumpkin cream cheese pie to go. It was HUGE! But I know most of their desserts are giant... Six-layer chocolate motherlode cake, anyone? We also had good service. Nice meal overall, and I have leftovers for tomorrow!
(4)Rob L.
Very good for a work lunch Stopped in for a business and some food with a colleague. We sat in a booth by the bar and the staff were quick with our orders, checked in with us regularly, and were very polite. Interior design has a nice, modern look and was very clean. I never look to be blown away by the food at these chain places. However, their chicken pot pie lunch is very tasty and the crust was actually cooked perfectly. Had a good meeting and lunch was well above par for a chain. Definitely will go again.
(4)Dave J.
Went in for a late dinner, seated quickly. Server came to take drink order. 3 waters, 2 lemons 1 w/ lime. Server asked on appetizers, requested 1 cup of clam chowder for app. Server (R) brought 3 waters 3 lemons and bread. Ordered Cobb salad and requested my limes for water. Limes were brought just before the dinner plates and I had to ask for my soup. Server came back to tell me they were making fresh chowder and that it would be a while asking if I still wanted it. Soup was okay, salad was decent,. Avocado was.a bit to soft. This is my second visit to this location. Over all none to happy with the service or the food.
(2)Diane R.
Went Way downhill in last few yrs I guess. Crappy server...mediocre food and beverages for too much money. Too bad...we need more decent restaurants on the west side
(2)Leon M.
Food is excellent, and very nice atmosphere. Waiters are very jubd and polite. We did not have to wait on our drinks the waiter was on top of everything.
(5)Aj P.
I tried Claim Jumper for the first time a few years and I was not great at all! I went back to try it out for a birthday dinner and I was pleasantly surprised! We had the Appetizer combo and everything on there was great! The claim chowder and bread was amazing! To top it off the Ultimate Fish and Shrimp dinner and everything on the plate tasted great! They really have stepped up and took steps in the right direction! I plain on becoming a regular customer!
(4)Angie V.
I have been to this CJ about 3x and the servers are very nice and attentive. Food is always hot and tastes great! I always enjoy my time when I go there. I love the chicken pot pie!!! It's the best!!! Oh and it's HUGE! Can definitely feed two people! I like the pleasant atmosphere. If you're out to have a nice quiet evening it's the place to be.
(4)Tonya M.
Eh, it's average. We were here on Valentine's Day, we had a reservation but may not have needed it. The food was OK, they forgot our bread, they were kind of pokey. I'm not in any rush to go back.
(3)Reba M.
We went in Friday evening to celebrate Mother's Day a bit early as I work Sunday. The service was slow and inattentive and the food was mediocre, especially considering the price point. Our server was nice, it seemed like the rest of her section was somewhere we couldn't see from where we were sitting because the only time we saw her was when she popped her head around the corner. I just didn't get a warm fuzzy from this place and probably won't be back. The good thing? The siracha honey sauce for the coconut shrimp was amazing.
(2)Cora S.
Great atmosphere, the food was great, the waiter was on point never had to ask for refills always making sure we had what we needed.
(4)Erica N.
I've never had anything that I don't love here. My favorites are the CJ honey blonde, the shrimp salsa, and the Jamaican jerk chicken stuffed sweet potato! If you love sweet potatoes, that one is ridiculously flavored packed! Try it, you will not be let down, or leave hungry. Finish up with the original cream cheese pie with Lorna Doon crust, mm scrumptious! Or, for you chocolate fanatics, dig into a Huge Chocolate Mother lode cake! It's massive, decadent, and perfect with coffee or a salted Caramel Martini!!!
(4)Ella M.
How I wish I could give this place a 5 star review for their happy hour! More on that later! Our grade level team decided to venture to CJ for our holiday happy hour. (Prices are from $2.00-$7.00) Super glad we did! Their Happy Hour menu is phenomenal! Choices ranging from the typical happy hour fare of wings and things...but Irish Nachos? Yes...shoestring fries topped with cheese and bacon! Mouthwatering and finger-licking good! Their calamari is superb! It is not your typical tentacle and ring type cuts, this is cut from the true meat of the calamari (steak similar to the calamari steak sandwich at Hula's!) Now...(Please stay seated until the entirety of this review is read because I have a feeling some of you may run to CJ after this) Fried. Mac. And. Cheese. Yes. I said Fried. Mac. And. Cheese. It's like a wedge of mac and cheese dipped into this super crispy crust like wrapping and deep fried served with this tangy spicy sauce thing. I refuse to learn the nutritional facts of this decadence in a wedge, because I probably wouldn't ever eat it again...but it's DELICIOUS! I also had the shrimp ceviche and they give you WAY more chips than you need...and not enough of the shrimp ceviche. It's very tasty and very meaty...they don't skimp on that, but the portion could have been a bit more as I was craving it still. As for the drinks...great prices on beer and cocktails...again ranging from $3-$6 Now for the reason I won't give 5 stars...they don't have seating inside the bar for a party greater than 4. We had to sit at 2 separate tables which ended up being okay. Here it is. Our server. She complained to the hostess that she wasn't even supposed to be our server right off the bat...and in front of us. THEN...we are a funny bunch, I mean we are in a room with 20-30 9 and 10 yr olds all day so get us around adults and we let loose. However, she wasn't amused...at all. She wouldn't crack a smile. She just stood there impatiently trying to force us to order. Don't get me wrong, we weren't being rude to her, we were just being funny and it wasn't anything abnormal or inappropriate. She just wasn't having it. When we mentioned we needed separate checks, of course she mumbled and we could tell she wasn't happy. We asked nicely. Anywhooo...the food is great, the prices are perfect for Happy Hour...but next time, I hope our server is as goofy and as fun as we are...or at least is tolerant of us! ;-)
(4)Bob L.
I believe the food is average at best. We have gone there for lunch a few times over the last ten years for lunch. Today I selected the traditional calzone. The dough was soggy and there was red onions and mushrooms plus pizza sauce and cheese inside. The ingredients were barely warm and lacking flavor. My wife ordered French onion soup and salad. The salad did not look fresh and the soup was bad. This food concept which started in 1977 by two entrepreneur brothers has long passed it's prime. The service is slow and the place needs a makeover now. It is OK if you are just passing by off the interstate and don't expect a great food experience. At least you will not need reservations since there are as always plenty of empty seats.
(2)Rick B.
What a crappy wait for half empty restaurant and waiting for 30 minutes to get a table....the excuse was there was a 14 top reservation and they didnt want the cooks to get behind on orders...what a poor excuse. ...if there was a reservation then learn to prepare the staff ahead of time....as big restaurant as this...if you cant handle 14 top reservation and others have to wait for two people theres serious service issues and management staffing. ..hope the corporate ses this review and make some changes. ..as a executive chef myself ....theres no excuse for me and othe small 2 too 4 tops to be waiting this long..will not be back again
(1)Cari A.
Usually sit at the bar for lunch. Bar staff is always friendly, however the food seems to take a long time to come out. The restaurant is typically pretty empty when I go in so it's odd how long it takes for food. Started trying other items on the menu.... So far truce all been sub par. Overpriced for the quality
(3)Lisa P.
So out of all the places I could choose, I chose this place for my Birthday dinner. BIG MISTAKE! The place was not busy, and we were seated immediately. We ordered drinks, mine was sloushed over the rim leaving a sticky residue on the glass...and that was just the beginning. BUG OUT Yes you read that correctly.....there was a bug in my husbands salad. We alerted management who assured us that our steaks would be perfect. Oh how WRONG that was. I ordered med. rare, my husband med. This was switched around. I was willing to eat his larger perfect for me steak, but my sweet potato was lukewarm at best. And this didn't as the manager took both plates away even before iItold her about the potato Round 2, his was fine, but mine well done. We ended up walking out.
(1)Tim M.
Been here a couple times, never by choice. I can't really knock the service too badly as they don't seem any better or worse than any other chain on a busy night, but the food is just not very good. It's also pretty expensive for what you get. I always leave feeling like I would have been better off going somewhere else and either paying less for the same kind of food, or paying the same for way better food. I avoid this restaurant at all costs.
(1)Mac H.
My husband and I called for our Thanksgiving Day to C.J. I had specifically requested the Roasted Turkey 22.99 Slow-roasted with fresh oranges and amber honey served over stuffing with a savory turkey gravy, orange-cranberry relish, roasted vegetables and your choice of mashed potatoes, baked potato or baked sweet potato and also Green Salad for two people. Well to say the least we were both left VERY disappointed with our meal. The turkey was soooooooo dry, the stuffing was sticky and tasteless, Veggies over smothered with onions and they forgot the Salad and Roll. The pie was a bite size, too small. I called to CJ's and spoke with the manager who kept apologizing for the mistake and at the end he agreed to comp my husband and our entire meal. For the most part, we do always enjoy out times in C.J.s but this again left us very disappointed. I can prepare better in the kitchen than who ever made out meals, just fell flat. Next year I am going to my sister's house. Well I would have gone anywhere if someone would have called me, lol.
(2)Barthy J.
Decent food. Very clean and open atmosphere. I would give it a 3.5 out of 5. I got the ultimate shrimp platter. Again, it was good food but nothing to write home about. Portions were on the larger side so you won't leave here hungry.
(3)Abby S.
Slow. Slow. Slow. Slow. Oh, did I mention this place should receive an A+ for slow service. The worst thing was that the food wasn't even worth the wait!!! This was my second time ever dining here and unfortunately it will be my last. I would not recommend to anyone.
(1)Rafael L.
We stopped at this location for a celebration dinner. Of the three appetizers the chicken wings the calamari and the coconut shrimp all were very good. The potato and cheddar soup was very good the clam chowder was so-so. Of the entrées we had the pot roast was delicious and my boyfriend had steak and chicken which was also quite good. The waitresses Heather and Jen get a really nice job they were very attentive. I'm very pleased with our visit.
(5)Tom T.
Wife normally loves this place but not this time. Service was slow and not too bright. WiFi password must be a secret asked 3 times and couldn't get a working password. My wife asked to taste a beer ( sample ) and waitress just brought one out. Our meal took a hour to get to our table after ordering ??? The place was pretty empty ( Tuesday nite 5:30-8 ) My sons and my meals were ok nothing great ( his spaghetti and I had 7oz steak and grilled shrimp ) My wife ordered her normal Seared Ahi salad ( Ahi was bad so she sent it back and just asked for a greens salad with same dressing because of time) Ty the Manager came over and said Ahi was over cooked sorry and walked away. We finished and ordered desert which is always yummy. When we finally received bill Ahi Salad was still on there with a $7 discount ?? We asked and waitress just said that's what manager told her to do. We paid bill as it was so we could leave after a 2+ hour dinner. We more than likely won't go back at least to that Claim Jumper.
(2)