Being the only area Starbucks (save for Target in Biddeford) tends to generate attitude. The staff here tends to vary from friendly to inconsiderate. However, during my last visit, they prepared an incorrect beverage. The barista made the proper beverage and allowed me to keep the improper one (although, otherwise he would have dumped it.) Since this is a national chain, the menu is fixed as are prices. They do an adequate job of preparing Starbucks' drinks here. If you are not looking for espresso or other Starbucks specialties, you may be better off at 7-Eleven.
(3)
Violet R.
Service was very friendly, like I've come to expect from most Starbuck's that I've been to -- bathroom was old and not as tidy as what I've experienced in other Starbuck's stores.
(3)
Leona M.
Poor service. I have never had them get my food order correct except for the time the hipster behind the counter had me point the banana bread because he didn't know which one it was. Note to future customers: check to make sure your order is correct before pulling away from the drive thru. Coffee is mediocre, but identical to all other Starbucks, so if you like your coffee to taste over-roasted with a side of employees with bad attitudes, then this is the place for you. I'll stick to Dunkin Donuts next door.
(2)
Chris R.
Had my cousin go to dunkins i went in to Starbucks got one ice coffee!! Took 10x longer than dunkins they made the wrong coffee and the person making it was talking to there friend the whole time..not good experience.
(1)
Greg M.
I'm not sure what's wrong with this particular location, but they definitely don't treat customers as you would expect from Starbucks. We stopped by on a Thursday for coffee and their espresso machine was apparently broken, so they couldn't make any of the drinks we wanted. Not having functioning equipment is a problem, but they did nothing to try and make up for the issue (complimentary drink coupons or offering something comparable), they just dismissed the issue without even an apology. Not being able to make espresso is a big problem for a coffee shop -- act like you care about the customer! Anyway, we drove to the Scarborough location for coffee and I was tempted to just never return to the Saco location. That Sunday though, I decided to give the Saco location another chance. This time they were out of the white syrup for the white chocolate mocha -- they told me this after I had ordered at the drive-thru and arrived to the window to pay. Again, no apology, no complimentary drink coupon, nothing. They seemed to not care at all about the inconvenience. Although I was in the drive-thru, I decided to park and go in to talk to a manager about my lackluster experience. This is where it got interesting. I waited in line and asked to see a manager. The cashier indicated that they were busy and I'd need to wait. So, I waited. A few minutes later, the barista asked what I wanted and indicated that they were the manager. She continued making drinks as I explained my frustration, but gave no effort to pay attention or act as though my problem mattered. I decided that I was getting anywhere with her (her attitude was generally indicative of the poor experience) and asked for the district manager's phone number. She provided it with a comment that she would have helped me, but I apparently didn't want her help, so I explained that her way of "helping" wasn't at all conducive to resolving the situation. She then told me that I needed to leave. After getting the manager's name, I left. I followed up with the district manager about my experience and she indicated that she would check in with the store.
(1)
Nicole C.
On our drive from Portland to Boston, I just HAD to get my iced mocha fix....I mean c'mon, it's a two hour drive! Luckily this Starbucks off to the left came into view and helped feed my addiction. Clean, friendly partners, spacious....as good as a Starbucks gets!
Jon K.
Being the only area Starbucks (save for Target in Biddeford) tends to generate attitude. The staff here tends to vary from friendly to inconsiderate. However, during my last visit, they prepared an incorrect beverage. The barista made the proper beverage and allowed me to keep the improper one (although, otherwise he would have dumped it.) Since this is a national chain, the menu is fixed as are prices. They do an adequate job of preparing Starbucks' drinks here. If you are not looking for espresso or other Starbucks specialties, you may be better off at 7-Eleven.
(3)Violet R.
Service was very friendly, like I've come to expect from most Starbuck's that I've been to -- bathroom was old and not as tidy as what I've experienced in other Starbuck's stores.
(3)Leona M.
Poor service. I have never had them get my food order correct except for the time the hipster behind the counter had me point the banana bread because he didn't know which one it was. Note to future customers: check to make sure your order is correct before pulling away from the drive thru. Coffee is mediocre, but identical to all other Starbucks, so if you like your coffee to taste over-roasted with a side of employees with bad attitudes, then this is the place for you. I'll stick to Dunkin Donuts next door.
(2)Chris R.
Had my cousin go to dunkins i went in to Starbucks got one ice coffee!! Took 10x longer than dunkins they made the wrong coffee and the person making it was talking to there friend the whole time..not good experience.
(1)Greg M.
I'm not sure what's wrong with this particular location, but they definitely don't treat customers as you would expect from Starbucks. We stopped by on a Thursday for coffee and their espresso machine was apparently broken, so they couldn't make any of the drinks we wanted. Not having functioning equipment is a problem, but they did nothing to try and make up for the issue (complimentary drink coupons or offering something comparable), they just dismissed the issue without even an apology. Not being able to make espresso is a big problem for a coffee shop -- act like you care about the customer! Anyway, we drove to the Scarborough location for coffee and I was tempted to just never return to the Saco location. That Sunday though, I decided to give the Saco location another chance. This time they were out of the white syrup for the white chocolate mocha -- they told me this after I had ordered at the drive-thru and arrived to the window to pay. Again, no apology, no complimentary drink coupon, nothing. They seemed to not care at all about the inconvenience. Although I was in the drive-thru, I decided to park and go in to talk to a manager about my lackluster experience. This is where it got interesting. I waited in line and asked to see a manager. The cashier indicated that they were busy and I'd need to wait. So, I waited. A few minutes later, the barista asked what I wanted and indicated that they were the manager. She continued making drinks as I explained my frustration, but gave no effort to pay attention or act as though my problem mattered. I decided that I was getting anywhere with her (her attitude was generally indicative of the poor experience) and asked for the district manager's phone number. She provided it with a comment that she would have helped me, but I apparently didn't want her help, so I explained that her way of "helping" wasn't at all conducive to resolving the situation. She then told me that I needed to leave. After getting the manager's name, I left. I followed up with the district manager about my experience and she indicated that she would check in with the store.
(1)Nicole C.
On our drive from Portland to Boston, I just HAD to get my iced mocha fix....I mean c'mon, it's a two hour drive! Luckily this Starbucks off to the left came into view and helped feed my addiction. Clean, friendly partners, spacious....as good as a Starbucks gets!
(4)