Worst Double D and Baskin Robbins EVER! I go to this location every Saturday or Sunday and then on the days I get my nails done. They can't get a damn thing right. The staff is either ignorant or rude, or in some cases, both. I had one person tell me they didn't have soft serve ice cream for cappuccino blast. I've been ordering the Cappuccino Blast EVERYDAY (sometimes as many as 3 times a day) for the past 6-7 years now, I'm probably the worst person to tell that you don't have something meant for a cappuccino blast. I've contemplated calling management so many times, but end up never calling because you can't understand the people that work there anyhow. So, now on Saturdays & Sundays I drive to the Double D and Baskin Robbins on Lake St, which is completely out of my way, but for a cappuccino blast, it's completely worth it. I swear I'm not an addict LOL.
(1)
El C.
This is one of those DD/Baskin Robbins shops, and we ride our bikes there often. We go there because our route is bike friendly--not because it's a great place. The staff is usually friendly, but the shop is often very dirty. The tables need to be washed off, the floor is sticky, and there is trash left around. The outside seating is the same. Just dirty.
(3)
Brent M.
After begrudgingly frequenting this location since it opened, only because it's so close, I am done. The owners and staff are consistently indifferent at best, and rude more than any customer service staff should ever be. Orders are often wrong, and requesting that they be corrected feels like I was the one who either didn't listen or doesn't really care. This morning was the last straw as my son and I presented 2 Special Olympics fund raising coupons good for 2 free donuts. 2 free donuts, not 2 dozen. The instant response from the counter was that they had expired, on June 30th to be specific. (8 days ago) I asked to speak with the manager, who's response was equally dismissive, disrespectful and unacceptable. Let's do the math together on this situation. I would estimate that we previously purchased an average of 2-dozen donuts a month at this location. On an annual basis, this rolls up to approximately $200 annually, at a conservative gross profit of $175 for the franchisee. So, how would YOU handle this situation? 1. Accept the expired coupons, and forego a $2 sale? 2. Reject the coupons, and with this rejection the opportunity to sell a customer standing in your store additional baked goods and coffee? Well, based upon the nimrods who own, manage and staff this location, Response #2 was a costly one, as I will not be back, and in addition to today's lost cash transaction, my $175 annual contribution to your businesses bottom line is gone.
(1)
Jessica D.
Super convenient to the BP gas station on the morning or in the afternoon after work. The guy who usually attends the drive thru window is uber curteous and friendly and gets everything right ASAP. Really like this location, just wish I could come more often, as it's a little out of the way from my usual drive to work (I usually go to the Naperville DD on Ogden).
(4)
Bill N.
Not just a Dunkin Donuts....but a Baskin Robbins too!! I can get my fix in both a cup of coffee and coffee ice cream!! The service is actually quite good.....they have my order ready even before I place my order!! (Caffine addiction perhaps???....No.....not me ;)
(3)
Rachell E.
It's Dunkin Donuts, enough said. I frequent this location for its closeness to the area I sell homes in, and I love DD coffee, I'm not really a coffee drinker but I do like it here. Especially between 3p and 6p when it's 99 cents!! The staff does get orders wrong often and besides the woman with tattoos who is nice and a hard worker there is NO customer service.
(2)
CupcakeFace X.
I have no problems with this Dunkin Donuts. The girls are nice and helpful and I always get my Iced Coffee just the way I like it. It's close to home so my kids can ride their bike their for a scoop of ice cream at the BR.
(4)
Deanna W.
Service is okay, my order has never been messed up like others. My issue here are the prices. A medium coffee is $1.97, the most expensive in the area. If I stop at another DD on the way to work, it's more like $1.83. My neighbor even asked the manager why their prices were higher and just got a shrug. This is close to home, so it's convenient, but it annoys me every time.
(3)
Chris W.
I no longer stop at this Dunkin Donuts location. The people who work there couldn't get an order right to save their lives! How hard can it be?!?!
(1)
K L.
Within walking distance and never crowded. The coffee is good and the service is ok. Not any different that any other double D. :)
(4)
Diane B.
Website & door hours reflect 10PM close on Sundays. Door was locked w/attendant's door to back, playing on cell phone at 9:47 PM. Banged on door. Nothing. Banged on window, he came over and opened the door, stating they close early to mop floors every night. Everything inside was cleaned up and packed up, so the only available items were the prepacked frozen goods. Gal comes up from the back, annoyed. Perhaps they should update their hours or check on their closing staff more often.
Kristi B.
Worst Double D and Baskin Robbins EVER! I go to this location every Saturday or Sunday and then on the days I get my nails done. They can't get a damn thing right. The staff is either ignorant or rude, or in some cases, both. I had one person tell me they didn't have soft serve ice cream for cappuccino blast. I've been ordering the Cappuccino Blast EVERYDAY (sometimes as many as 3 times a day) for the past 6-7 years now, I'm probably the worst person to tell that you don't have something meant for a cappuccino blast. I've contemplated calling management so many times, but end up never calling because you can't understand the people that work there anyhow. So, now on Saturdays & Sundays I drive to the Double D and Baskin Robbins on Lake St, which is completely out of my way, but for a cappuccino blast, it's completely worth it. I swear I'm not an addict LOL.
(1)El C.
This is one of those DD/Baskin Robbins shops, and we ride our bikes there often. We go there because our route is bike friendly--not because it's a great place. The staff is usually friendly, but the shop is often very dirty. The tables need to be washed off, the floor is sticky, and there is trash left around. The outside seating is the same. Just dirty.
(3)Brent M.
After begrudgingly frequenting this location since it opened, only because it's so close, I am done. The owners and staff are consistently indifferent at best, and rude more than any customer service staff should ever be. Orders are often wrong, and requesting that they be corrected feels like I was the one who either didn't listen or doesn't really care. This morning was the last straw as my son and I presented 2 Special Olympics fund raising coupons good for 2 free donuts. 2 free donuts, not 2 dozen. The instant response from the counter was that they had expired, on June 30th to be specific. (8 days ago) I asked to speak with the manager, who's response was equally dismissive, disrespectful and unacceptable. Let's do the math together on this situation. I would estimate that we previously purchased an average of 2-dozen donuts a month at this location. On an annual basis, this rolls up to approximately $200 annually, at a conservative gross profit of $175 for the franchisee. So, how would YOU handle this situation? 1. Accept the expired coupons, and forego a $2 sale? 2. Reject the coupons, and with this rejection the opportunity to sell a customer standing in your store additional baked goods and coffee? Well, based upon the nimrods who own, manage and staff this location, Response #2 was a costly one, as I will not be back, and in addition to today's lost cash transaction, my $175 annual contribution to your businesses bottom line is gone.
(1)Jessica D.
Super convenient to the BP gas station on the morning or in the afternoon after work. The guy who usually attends the drive thru window is uber curteous and friendly and gets everything right ASAP. Really like this location, just wish I could come more often, as it's a little out of the way from my usual drive to work (I usually go to the Naperville DD on Ogden).
(4)Bill N.
Not just a Dunkin Donuts....but a Baskin Robbins too!! I can get my fix in both a cup of coffee and coffee ice cream!! The service is actually quite good.....they have my order ready even before I place my order!! (Caffine addiction perhaps???....No.....not me ;)
(3)Rachell E.
It's Dunkin Donuts, enough said. I frequent this location for its closeness to the area I sell homes in, and I love DD coffee, I'm not really a coffee drinker but I do like it here. Especially between 3p and 6p when it's 99 cents!! The staff does get orders wrong often and besides the woman with tattoos who is nice and a hard worker there is NO customer service.
(2)CupcakeFace X.
I have no problems with this Dunkin Donuts. The girls are nice and helpful and I always get my Iced Coffee just the way I like it. It's close to home so my kids can ride their bike their for a scoop of ice cream at the BR.
(4)Deanna W.
Service is okay, my order has never been messed up like others. My issue here are the prices. A medium coffee is $1.97, the most expensive in the area. If I stop at another DD on the way to work, it's more like $1.83. My neighbor even asked the manager why their prices were higher and just got a shrug. This is close to home, so it's convenient, but it annoys me every time.
(3)Chris W.
I no longer stop at this Dunkin Donuts location. The people who work there couldn't get an order right to save their lives! How hard can it be?!?!
(1)K L.
Within walking distance and never crowded. The coffee is good and the service is ok. Not any different that any other double D. :)
(4)Diane B.
Website & door hours reflect 10PM close on Sundays. Door was locked w/attendant's door to back, playing on cell phone at 9:47 PM. Banged on door. Nothing. Banged on window, he came over and opened the door, stating they close early to mop floors every night. Everything inside was cleaned up and packed up, so the only available items were the prepacked frozen goods. Gal comes up from the back, annoyed. Perhaps they should update their hours or check on their closing staff more often.
(1)